Frigidaire Air Conditioners Reviews

I bought a 12,000 BTU Window unit, and as others said, it does not get cold enough as the numbers on the air conditioner show, but still, it was nice. They do get a lot of mold, and after 4 years, it stops cooling the room; the fan works, but the cold air from the air conditioner is not existent.

Purchased a window unit in July, the unit started freezing and blowing warm air. Contacted Frigidaire because the unit didn't even last 2 months. They told me they couldn't honor the 1 year warranty because it was purchased through Per Pay and they wasn't an authorized dealer for frigidaire. 300 dollars on their unit and will not honor warranty. This is the craziest excuse I have ever heard. It is still their product. I suggest stay away from frigidaire products. Microwave is from frigidaire too and it keeps flicking on and off sometimes when using. 2 products and both are crap. Wasted money with no warranty even if it's only been 2 months of use.

We bought our house brand new in 2021. Came with a split unit as we have a 300 sq foot bonus room above the garage. We have had nothing but problems with this from day one! Will not keep the bonus room cool in summer, warm in the winter and we have had numerous problems with parts going bad. It’s not user friendly and the main board constantly has to be reprogrammed when we lose power (which happens too frequently where we live). We have made at least 7 service calls in less than 5 years. We expected better quality out of brand new equipment than what we have had so far. Would not recommend.

They have sent me three, yes (3) a/c units, none of which work, it will turn on and light up but no compressor or fan, all three the same, and just like most people on this page- customer servive is completly worthless, we had to contact our credit company and stopped payment, Frigidaire did not dispute it, got our money back and three a/c units

I bought new portable AC, in end of April, because it was on sale, but didn't use it till end of Jun because the weather was, it extremely laud and doesn't cool 10x13 ft, room, it's 12k BTU. I called Frigidaire on jun 24, 2025 they issue me a replacement on paper. Till now called them more than 10 times depending on the call center I connect to I get answer mostly extremely rude customer service with bad attune and no help, every time wait 7 to 10 business days. Till today no answer, no help and no AC.

I have 3 Frigidaire air conditioners. They’ve been used for 1 1/2 seasons. They are completely full of mold. My toddler and I are constantly sick. Customer service doesn’t care at all and expects me to pay a repair person. These units only have six months of use total. I would never recommend Frigidaire to anyone.

They made me chat with customer service for over 2 hours and could not resolve my issue (air conditioner won't connect to wifi). They did not offer a service call or a partial refund - it is a brand-new a/c unit and should not have this many issues out of the box.

Frigidaire is dishonest. Frigidaire lies about its customers. Frigidaire lies to avoid honoring valid warranties. Frigidaire claimed my air conditioning units failed due to shipping damage. This is a lie. I never reported shipping damage. I never implied shipping damage. I never hinted at shipping damage. I reported from day one that my units shut off on their own with no programming from the app and no interference from me. Frigidaire ignored this. Frigidaire’s customer service is incompetent and lazy. For nearly 30 days I received no meaningful response. I was fed recycled lines by undertrained agents reading from scripts. “We will call you back.” They never did. “Wait 48 to 72 hours.” I waited. Nothing. “We have escalated this.” No evidence of it. “Try again later.” “Try a different browser.” “Call back Monday.” “We have no update.” I lost count of the false promises.

Before making any appliance purchases, especially air conditioning units, consider our experience with Frigidaire. We bought a Frigidaire portable air conditioner unit last June, and initially encountered problems. Despite Frigidaire customer service assuring us it was normal, we returned the unit and received a replacement. The new unit functioned properly for one season. However, after storing it at room temperature over winter and attempting to use it again in May, it failed to work.

I bought a 14,000 BTU (model FHTC142WA2) wall AC and had it installed in the living room by the delivery crews on 6/20/2025. I was very disappointed with this product. I chose this AC unit because I thought Frigidaire was a big company and the reviews on many retailer websites are very positive. My room temperature is 80 degrees (outdoor is 90 deg in Chicago area where I live), this AC unit operates like a fan, more than half of the time (may be 2/3 of the time) does not blow cold air with just the fan running, no matter I set it to Auto or Cool setting, or, set it to 70 or 62 deg. My thermometer indicates 80 deg even the unit is on for the entire day. I returned the unit to the retailer in the following day, there is no reason to spend $890 for a fancy fan, getting another brand is my best bet. I ended up losing $178 installation fees. Frigidaire will be out of my consideration for any future purchase.