Frigidaire Air Conditioner Reviews

Don't buy anything from them. They will send you garbage products and they will not stand behind them. 28 emails. 28 emails. Trying to get them to send me the product because they sent me a garbage product. First they told me that they couldn't help me until I gave them my name my address my telephone number etc. All the stuff that they can sell for profit. So I gave them all that then they demanded the serial number off of the air conditioner. I gave them that. Then they said okay thank you. All done. They weren't going to help me at all they just want it all my information because they can sell it for profit. L. Well I wasn't having that. I want a working air conditioner that's what I paid for. I want one.

For the last 27 emails every single email they have to sent they demand this form this, form this form, this form, this form, this form. I have sent them every single thing they have asked for five times. A couple of things like the serial tag I've now sent them seven times. Every single email when I ask him what's going on, "You have to send us this form." I tell him, "I already sent it to you." It's one long email thread. All the attachments are right in the email thread. You can see them as soon as the email gets to your inbox. All they keep saying, "If you're not going to fulfill our request we're not going to send you an air conditioner. This is the process." There is no way to make these people understand I've sent them to them over and over and over again.

Then a creative liar with the company said "you sent us the form with an erasure on it and we can't accept anything with an erasure." What a stupid lie. I filled the form out digitally. There is no erasure. I only needed to sign it and date it. I signed it I dated it. There's nothing to erase. There's no erasure. So they started in with that. "You have to send us the form X again. You have to send us back form." IT'S RIGHT IN THE EMAIL THREAD YOU LIARS! They just keep sending me emails telling me I have to send them the documents they request. THEY'RE ALL ATTACHED TO THE EMAIL THREAD YOU SCAMMERS! I keep telling them, "I sent them to you. I've sent them to you. I sent them to you."

I send them the documents. They tell me I didn't send the documents. I filed with the Better Business Bureau. I filed with the Federal Trade Commission. I filed with my State's Attorney General because this is a scam and anybody who reads the email thread can see that. They don't care. They just keep right on lying and they just keep right on playing games. They're disgusting. So I called an attorney. That's the only way you're going to get anything out of these disgusting scammers. Don't buy anything from them. They produce garbage and this is the kind of games they play. They're not worth it. If you want to give money away give it to me I'm an elderly, disabled, indigent veteran who can't afford to be ripped off the way this company is ripping me off. Disgusting.

I spent all my money on their product and they won't replace it so I have spent the entire summer in over 100° heat up to 110° heat for over a week with no air conditioner because they're thieves and will not replace a product that was defective out of the box. I have health conditions. I'm elderly. I'm disabled. I'm a veteran. They don't care. They're disgusting.

Today is March 27, after trying to call customer service for 27 days I finally get someone on the line. It took 13 times calling today to finally get a person that doesn’t drop the call. So, I am passed my warranty. But for heaven’s sake, for an appliance to go bad after being in use for 7 months is beyond ridiculous. Luckily I kept my noisy old one, probably 15 years old but at least it still works! The experience I have had to deal with, inferior product with inferior customer service has me totally disgusted. After reading all the complaints about Frigidaire products it is no surprise. DO NOT buy Frigidaire products. It really is quite a shame that consumer goods don’t last like they use to, and customer service is a thing of the past. Shame on you Frigidaire, never again!

Called Lowe's and they stated it was a new unit delivered to their distribution center by Frigidaire as a new product, which is plausible as the product was in its original packaging and shrink wrap. Then went to Frigidaire website and was able to register the product without a problem. Clearly, company is trying fraudulently to avoid warranty claims or reships returned defective product as new.

However, before we figured this out, the unit was running for approximately 45 minutes before I called customer support/warranty department per their website. The lady I spoke with on the phone was immediately rude, negative, and completely unhelpful. I told her we just purchased the unit, and it's not cooling. Instead of going through some initial easy checks, she begins to give me the 3rd degree: where did I buy this, how did I buy this, when did I buy this. She did ask for a model number and serial number. I gave her the model number, but she cut me off in conversation before I could give her the serial number. It's clear by the model number we purchased a new unit. Why then cut me off when attempting to give them the serial number?

Then, she asked me if I waited to install the unit after the delivery driver dropped it off at my house. I stated I waited an hour, but I read the installation and user guide manual before doing anything with the unit. I told her there is nothing in either of those manuals that state one should wait x-amount of time. Again, it was the way she was saying these things. Like, "are you stupid?", "you're a liar". Honestly, it was worse than dealing with AT&T customer service. I finally hung up, and we attempted to figure out the problem ourselves and did. It's brand-spanking new. After reading several reviews here, I will definitely report back if the unit stops working within the reasonable time period it should be working.