Haier Air Conditioner Reviews

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About Haier Air Conditioner

Haier designs solutions to enhance consumers' enjoyment of home at every stage of life—from university to first apartment to all shapes of family living. Each solution champions intelligence, individuality and the human drive to create the perfect home, so that each interaction with the consumer is a new opportunity to bring ease and joy to everyday life.

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Haier Air Conditioner Reviews

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    Page 1 Reviews 0 - 40
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    Customer ServicePriceStaff

    Reviewed July 3, 2026

    Haier AC don't purchase, 1 month ac problem start. Your technician don't have good knowledge, customer service is not providing any help and they are not responding after complain. Totally bad product. Will never buy again. Never recommend other to waste their money for this cheap product.

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    Maintenance

    Reviewed July 1, 2026

    We installed a bunch of Haier ACs in a newly renovated building. Immediately, one quit working, within 3 years, we were having problems with at least half of them and couldn't get support from the manufacturer, and 6 years on most of the units don't work, we can't use most of our building due to heat, and can't get support from the manufacturer or find anyone who knows how to fix the units. I would not recommend this brand to anyone

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      Customer ServicePriceStaff

      Reviewed June 27, 2026

      I have been using Blue star & Voltas AC's until now. This was first time I have installed an Haier AC and my experience was disheartening for below reasons.
      1. They charge even for installation.. Until this day I have never paid installation charge for any AC installed.
      2. They charge even for drain pipe. Very soon I think the company will charge for remote and copper tube as well.
      3. The company supplied cable was only of 1m length and the installtion engineer asked me to purchase new cable. Cost cutting to this extent I have never seen.
      4. Installation was so pathetic that the complete wall cracked due to drilling. In today's power tool world normally the installation engineer carriers cutter to have a proper hole, but in this case they were least bothered about the damages they made.

      5. The installation took 5 1/2 hrs... Very soon the team will do only 1 installation a day, because with such work execution and approach to charge customer for each & every thing I dont think the Haier team is trying to capture market share on the product ability.

      I urge everyone reading this not to buy Haier AC's.

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      Customer ServiceSales & Marketing

      Reviewed May 31, 2026

      I'm really upset and feeling dissapointed from their services. It's actually very poor. I mean we've filed complaint for our a.c for a month and they literally ghosted us. Never show up. Always have excuses. Not doing their job properly. Their sevice employed once tried to scam us about the extended 3 years a.c warranty and taken a lot of money from us. Then when called we got to know the extension period is only for 1 year. And we've done it for 3 a.c and they only registered for 2 a.c. I mean high level of scamming. Still they didn't come and not give us proper answer. They only have high publicity but actually their customer services are awful.

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      Sales & MarketingPunctuality & SpeedMaintenance

      Reviewed May 23, 2026

      After sale service is very poor. My Haier ac break down last 5 days and still waiting for part repairing. Don't purchase any Haier product.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed April 28, 2026

      Late response, negligence, unawareness, your product is good but service is bad, please uplift your service like or according to Voltas/LG who often take a quick response..Please tight your technician/service centers to upgrade its services into quick response attention. If you mind these things your product and services goes beyond reputed companies like Voltas/LG and so so.

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      Customer ServiceTimeliness

      Reviewed April 26, 2026

      The worst brand when it comes in service and gas issue... I'm struggling with this issue since 15 days, but still no response, a waste of money. 🙏

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      Staff

      Reviewed Jan. 31, 2026

      It is the worst when it comes to warming. It doesn't steadily blow hot air, it blows cold air half the time. It doesn't understand if the air temperature gets low. For example I set it to 25 degrees, it becomes 25 degrees and stops, doesn't work for half an hour and by the time the room temperature becomes 18 degrees.

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      MaintenanceStaff

      Reviewed Nov. 14, 2025

      Worst experience, since October 23 I have raised a concern regarding AC motor not working hence Haier agent told it will be done in 2 days, and today is 15 November. Till now no one contacted me. Still hoping it will be done soon.

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      Customer ServicePriceStaff

      Reviewed June 12, 2025

      ⚠️ NEVER BUY HAIER AC! Total waste of money. I’ve been struggling with gas leakage issues since purchase, and Haier’s so-called customer service is a complete joke — absolutely useless and irresponsible. They don’t care about customers once the product is sold. Zero accountability, zero solution. Pathetic product, pathetic service. Save your hard-earned money — avoid Haier at all costs. #HaierFail #WorstCustomerService #ACDisaster #NeverAgain #WasteOfMoney

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      Reviewed Nov. 30, 2024

      Purchased a 36 btw unit for an apartment and it began giving me error codes after 2 1/2 years of use. Had an electrician check for any power variations in the apartment and everything checked out. I do not recommend this brand. Very unreliable.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed May 30, 2024

      Poor customer service on Whatsapp Business. I am waiting for response after one of representatives asked me for number. 30 minutes of wait time, still wasting my time and did not responding. No ethics how to hold client for wait. He didn't asked me to wait and for how long. After sending my number I am just waiting. Waste of time, totally disappointed.

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      Customer ServiceStaff

      Reviewed May 22, 2024

      I have 2 mini splits, on upstairs. One downstairs.. Worked great initially then the downstairs quit hearing and the upstairs no longer cools. The installation company no longer services or installs them. I called Haier for help and they had nad no help for me. They are bricks. Worst service ever.

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      Customer ServiceMaintenanceStaff

      Reviewed April 28, 2024

      The Haier customer service is horrible. Less than a year and the AC has a pcb problem. It is not working. Customer care not responding. We are experiencing a heat wave with temperatures about 45 degrees centigrade and this is their behaviour. Never buying any product from this brand again.

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      Reviewed April 22, 2024

      This is truly a five star company. I wouldn’t use anyone else. This is truly a five star company. I wouldn’t use anyone else when it came to my heating or air-conditioning needs. Hope to see him again in the Fall.

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      Customer ServiceSales & Marketing

      Reviewed April 17, 2024

      I strongly recommend not to buy Haier Air conditioner. Haier team don't want to support customer. They only want to sale products not to provide service. Also communication and commitment of time frame don't matter for them. No seriousness about service. I will say buy any of brand AC except Haier Brand if Haier offering free then also don't buy. I am going to burn this product and purchase another brand product.

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      Sales & Marketing

      Reviewed Jan. 18, 2024

      Product designed to expire right after warranty. No longer cools and is unserviceable. QPCD10AXLW1 Customer support offered no assistance other than a $50 coupon for a new unit. I will never buy a Haier product again.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Nov. 28, 2023

      I bought 2 x 12000 btu Haier heat pumps on 2 20 20203. They worked great until 10 2023 3 years later, an error code e 7 communications code. I contacted my local haier rep and he sent me a parts request form, and no place to send it. So I contacted him again and he blocked my email. Next contacted haier and got no parts from them so if I was not a red seal electrician the unit was no good after 3 years. I do not recommend this product for their no warranty or customer service. I also install Senville heat pumps and have never hat a problem with their product.

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      Customer ServiceMaintenance

      Reviewed Sept. 2, 2022

      I bought Haier Inverter AC (5*) exactly one year ago, now its blower motor stopped working. It's been 4 days. No solution is provided by the service team. They are saying it will take 8-9 days. So please don't buy Haier AC.

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      CoverageMaintenance

      Reviewed Aug. 19, 2022

      I have purchased Haier Inverter AC from Draz August 2020 after 3 months AC quail damage replacement as per warranty, again Quail issue I have pay 8000 Pakistani rupees and repair the quail but unfortunately after 10 day again Quail issue then company told me replace the quail again pay 20000 Pakistani rupees. Again problem face this time outer well issue. I have paid approx 30000 in 2 year in this AC. I am saying what is the difference old and New products. Haier products not reliable. I don't recommend.

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      Staff

      Reviewed Aug. 9, 2022

      Purchased Haier Portable Air Conditioner 9000 BTU in the year 2021. Exactly after one year (completion of warranty) device started rattling sound. The sound was so horrible that I couldn’t turn it on anymore. I don’t feel the product is real genuine. I believe this will be my last product purchase from haier. Haier might not bother about me not considering it anymore but I would like to not recommend haier for my friends to help them save their pockets.

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      Customer ServiceStaffTimeliness

      Reviewed July 8, 2022

      The dealer said that they'll install the ac on the same day but I wasn't able to reach them and after some hours when I did contact them but they said that the installation will be done the next day as it usually takes upto 24-72 hours for the installation. This was a false commitment from the dealer as they clearly stated that they'll get it done by today. There was no response from neither the customer care nor the service centre.

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      Customer Service

      Reviewed May 24, 2022

      I purchased TWO 1.5 tons Split Air conditioners of Haier company in January this year. The flaps were not closing or opening. One has to use hand all the time. A few company engineers came and tried their luck (and skill) but of no result. And now after four months they have stopped answering my calls. It's a horrible experience.

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      Customer ServicePunctuality & SpeedMaintenanceStaff

      Reviewed May 9, 2022

      Don't ever buy this product, or else you must be an AC technician, because their won't be any technical support from the company end. You have to rectify the technical issues by yourself. We have purchased 24 Units of Haier Inverter AC for our industry but when a maintenance issue arised we registered our complaint with customer support team, by god's grace we got a revert call at least from their end and that's it, no other follow up till now.

      03 units of AC is down from last week, we are making regular follow ups with them the only reply is we will come on Monday or Tuesday, but later I realized that every week have Mondays and Tuesdays. This is my everlasting experience with this product. So think twice or more before going on for purchase, 'cause we have purchased 24 units but their technical support was a big zero, so imagine about the individual buyers. Special Thanks To Technical Team.

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      Customer ServiceSales & MarketingStaff

      Reviewed May 2, 2022

      Just wanted to inform you that your customer service is by far the worst ever customer service one could ever experience. The local service centre is making fool of the customer and inspite of repeated complaint the service team so so casual in their approach. I complained for a gas leaking from my newly purchased AC 48 hrs. Ad-hoc staff members are just coming and going without even touching the machine. I have never experienced such a pathetic service for other brands like Voltas or LG. This is the first time, I made a mistake by choosing a pathetic AC like Haier, which is given me trouble in 15 days of usage. So disappointed.

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      Customer ServiceCoveragePriceMaintenance

      Reviewed Feb. 8, 2022

      Don't buy these nasty and cheap ACs. They are crap, low-quality air conditioners and plus customer service is bad. I did buy Haier aircon brand new. Installed, stop working after few weeks. They took 3 weeks to come and check the units. Another two weeks to fix it.

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      Customer ServiceCoverageStaffBilling

      Reviewed Jan. 30, 2022

      Service support is totally poor. I purchased AC on 25.01.2021 and my warranty will be covered on 25.01.2022. I received call from technician and Haier representative on 20.01.2022 that my free service is pending and I told them please come and do it. Technician called me and told me he was coming but he did not come. This is a practice till 25.01.2022. Then I got a call from another technician on dt. 28.01.2022 that he also told he would come but did not come. Again he called on 29.01.2022 and came and check my bill and told free service is over and it is chargeable. This type of warranty of my AC over. I am suggesting people don't purchase Haier AC as service is poor and technician are also technically not sound.

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      Contract & TermsPriceStaffBillingRates

      Reviewed May 10, 2021

      Have been using the 1.5 ton Inverter AC for over a month now, it is working well. But my experience with the installation by Haier technicians was terrible. Was promised free installation, but the Haier installation team charged me for materials used - apart from brackets, even tapes, white cement, etc. - which amounted to about 10 percent additional cost over the purchase price. Worse, they insisted on cash payment but would not provide a bill. On my insistence, Haier eventually sent me a bill, but for a lower amount, leaving out some of the items.

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      Reviewed Aug. 18, 2020

      I had it about several years and died, no good and not buying Haier Air Conditioner anymore. I did unplug for a while, then plug it back in and no use. I will buy a different brand then. That was a big size one.

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      Reviewed July 27, 2020

      As far as air conditioning, it works great. However, the connection design for the plastic tube connecting to the cuffs do not hold. First tried duct tape which didn't hold either. We ended up drilling and wiring together.

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      PriceRates

      Reviewed July 9, 2020

      I tried Haier for first time, and my experience was awesome, this product is too good in this price, awesome. I recommend this product, less power consumption, hassle free, with self clean technology, very good product in my budget....

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      Customer Service

      Reviewed July 9, 2020

      Haier has managed to capture the Indian consumer-durables market as no other brand can true to its reputation. Haier has some of the best ACS in India and my experience with the HSU19C-TFW5B(INV) in incredible.

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      Staff

      Reviewed July 9, 2020

      A good night's sleep is priceless. The Haier Air conditioner gives me the same With their Air purification technology and their self-cleaning technology helps me to clean the Air Conditioner without any technicians help. I have found them reliable, friendly, and efficient.

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      Staff

      Reviewed July 9, 2020

      I bought a Haier Puricool AC. Excellent performance & it his 3in1 display which show me my room temp. Humidity & air quality best in class. A nowadays everyone required air purifier so I will suggest to all go with Haier Puricool AC.

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      Price

      Reviewed July 9, 2020

      I've been using this product for the last 1 YEAR and had a great experience. Its self cleaning technology saves money and time. This product is worth for money and I am really happy with this product.

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      Customer Service

      Reviewed July 9, 2020

      Bought Haier's PuriCool 3 star 1.5 ton AC last month and really satisfied with performance. Now I can easily say that this is the best AC available in the market right now. As you know lockdown in process AC made our time relaxed. And also in our Punjab temperature is increasing day by day.. Cooling even in extreme temperature is great. Haier AC is a very useful and reliable product. "Haier inspired living" and My Living room is Inspired by Haier HSU19C-TFW5B(INV). Air Throw is 15 meter, super anti-corrosion body, Self Clean, Triple inverter plus Technology has full-fill my all desire.

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      Reviewed July 9, 2020

      I am using 1.5 ton Haier Airconditioner since 3 years and had a better experience. My village have low voltage problem.. It's also working in low voltage. I am HAPPY to share my experience.... Super product.

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      Customer ServicePricePunctuality & SpeedStaffRates

      Reviewed July 9, 2020

      There are many brands of AirConditioners in Market but I dunno which suits my home. I asked my friend to suggest me the best AC in MARKET. He suggested me to go with Haier 5* of 1.5 Tonnage which has Self-Clean Technology in Resaonable Price with 12 Yrs warranty on Compressors, WOW! it's a lottery for me. It made me more curious to know about Self-Clean.

      I went to Near-by Showroom and inquired about it and I was very much impressed by that feature which cleans the indoor and gives my room a Fresh/Natural Air. Also I no need to wait for service technician to clean the Indoor which reduces my annual cost. I can utilize that money for my family needs. THANKS TO HAIER. WORTH BUYING IT... I'M HAPPY WITH THE PRODUCT.

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      PriceStaffEase of UseRatesValue

      Reviewed July 9, 2020

      I had been purchased one A.C that working surprisedly excellent comparison to the price and features. My A.C is very much user friendly and it can operated all aged person in my family. Value for money.

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      Reviewed July 9, 2020

      Haier ac..!! It's really awesome product... It provide superfast cooling with 1mins chill technology and noise level is too low...Energy consumption is negotiable.... Comparing with inverter ac and good looking.... Thanks to Haier AC.

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      Haier author review by ConsumerAffairs Research Team

      Haier is a wholly owned subsidiary of the Haier Group. As a global company specializing in consumer electronics, Haier is recognized for their commitment to sustainability and community. They sell wall, ductless, PTAC and portable air conditioners.

      • Serenity Series: The Serenity Series air conditioners are the quietest window air conditioners on the market, so you can sleep comfortably and soundly without battling distractions from a noisy window unit. Listen to a comparison between the Serenity Series and a standard air conditioner online.

      • Easy extended warranty: Extend your warranty for an extra three months for free simply by registering your Haier product online. Along with a warranty extension, registering your product will give you more efficient servicing and exclusive access to Haier news.

      • Info Hub: Haier’s online Info Hub is the best place to figure out which model of appliance you really need. The “how to choose” feature takes you through an interactive survey to figure out with air conditioning solution is best for your home and lifestyle.

      • Online repair request and status update: Request repairs for your air conditioner online at any time. Select your preferred date and time along with any additional requirements. You will be contacted shortly with confirmation on your appointment and you can check your repair status anytime.

      • International: Haier is a global company and has air conditioning systems available in North and South America, Europe, Asia-Pacific, Africa and the Middle East. So no matter where you are in the world, you can have access to a Haier air conditioning system.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Haier Air Conditioner Company Information

      Company Name:
      Haier
      Company Type:
      Private
      Year Founded:
      1999
      Address:
      1800 Valley Road
      City:
      Wayne
      State/Province:
      NJ
      Postal Code:
      07470
      Country:
      United States
      Website:
      www.haierappliances.com