ThermoSpas Hot Tubs Reviews

My husband is 80 years old and still works in our own business. When he gets home, he is terribly tired and both his feet were black because of circulation problem. I would soak his feet in warm water and within an hour they would come back to regular color. So we said we need a Jacuzzi. We got the Thermospas hot tub in but it took almost a month before a fellow came and hooked it up. We asked to have two of the handles where my husband could get into the spa to hang on to and they only sent one and we had to order the other handle. It's hard for my husband to get in and out of the spa. We had to see if he could get in it because he has a problem lifting his legs up and that's why he has to sit on the edge and I have to hold his leg up and turn him around. Meanwhile, he has to hang on to something so he doesn't fall which makes it difficult.

We've been with ThermoSpas Hot Tubs since December. They were the first one we had. We called their CSR once or twice with some questions and everything went well. They directed us in what we needed to do. We use the tub two or three times a day. It’s been completely an outstanding and a wonderful experience. We're glad that we went ahead and got it when we did. It makes us wonder how we ever lived without one before.

We got the Aquacisor from ThermoSpas in December mainly for exercising. Before we had it, I had a swim spa but then we moved to an area that wasn't big enough, so I couldn't have the Swim Spa anymore. I found the ThermoSpas and I absolutely love it. I wish I'd been able to use it more often because we've been traveling a lot. I like it better than swim spa. It's been a great experience with ThermoSpas - everything was very smooth and thorough, and my questions were answered promptly.

The guy from ThermoSpas who came here was professional and knowledgeable, and I bought the hot tub.

I use the ThermoSpas hot tub every day. I've never been in a hot tub until I bought it. Their customer service team have been very helpful. I'm having a terrible time trying to balance out the chemicals but I haven't called them yet about that. I had trouble with the thing running all the time so I called them and came to find out that I had set the filtering for 24 hours a day when it's supposed to be only four hours a day. They talked me through that real good and there hasn't been an issue since then.

My relationship with ThermoSpas is very terrible. The rep was very professional when he came in my home and did the presentation. I bought an ozonator but still got to buy chemicals. He told me that was not one of the things I would have to do, and said I wouldn’t need the chemicals. I also have a two step access into this tub which is not sufficient for my needs. The rep didn't ever ask me about anything that would go around the hot tub as far as a step placement or even chairs that would go around the tub, which was important to me. He was only answering certain things for the tub which increased the cost of the tub, which I'm sure increases commission.

I have my ThermoSpas tub for four months now. Their tech support were professional, friendly, courteous and prompt. It improved the quality of my life.

I talked to a few of my friends who have spas and one who is a doctor has used a spa every day of his life for the last 15 years. So when he told me that, I got a spa back in 1990 and it was pretty good. And the one I just had recently, didn't even get to compare to ThermoSpas' which outranks that one. It's much better and has many jets compared to the other brands I've had. I also like the way the jets perform as well as the spaciousness in the spa itself. Their representatives were very good. They took care of the small problems that I've had and have been there whenever I've called. Their spa does what I want it to do and has made me better, more relaxed and comfortable every day so I recommend it to anybody. My family enjoy it. They go nuts when they get here and the kids want to get in the spa right away.

I have never faced a company that just washes their hands off a customer so quickly. I just bought a deal with ThermoSpas but they don't talk to me anymore. I'd like to have an addition added to it. And everybody says, "Oh, yeah. We can do that." And that's the end of it. The salesman ran once he got his money. And I talked to the guy who delivered it personally, but I hadn't seen or heard from him. The first time I called him I said that I need an ozone generator put on it. He said "Oh, we can do that." I told him that I wanted him to do that but I haven't heard a word. I don't think anybody knows what's going on.

I looked at their website and requested information. I thanked them and told them I was no longer interested in a spa. Now I get 10-15 calls a day, they leave no message. I am really sick of the harassment.

We've only put in ThermoSpas in November. I wanted one that's low maintenance and has a good reputation. However, I was really disappointed when we had a lot of worms and everything was in worm larvae, just soggy in South Carolina. Nevertheless, I am satisfied.

I'm satisfied with the performance on that. I'm happy as well and my husband too. We use every now and then and we did enjoy it. I'm happy with the performance. I'm satisfied with the durability on that. I'm satisfied with the appearance on that. I'm satisfied with the perceived value on that.

I've been using ThermoSpas for a couple of months now. A friend told me about it, and I went for them for the options and features that they offered. The reps have been very friendly and helpful.

ThermoSpas are made in my hometown. I bought one, and the sales rep was very pleasant, knowledgeable, and not pushy. The guys who did the installation were on time, in and out very quickly, and professional. The tub helps me relax and get rid of sore muscles. It's really nice to sit out there after a hard day at work.

The salesperson said that ThermoSpas were the only ones that made the cabinets, and that they had the best motors and the best price. He sold himself and his equipment well. He did a real thorough job. It seemed like he was knocking down the price after I told him I wasn't going to spend that much money, but I like what we got, although I've basically seen the same thing elsewhere for a whole lot less. I would not recommend them to a friend simply because the same thing is available at other places for $6,000 less. That's my only complaint. But I jumped right in when I should have investigated it myself, and I didn't look at other options before I said yes.

It was mostly an excellent hot tub. I did have a problem with it blowing a circuit occasionally which required only a reset. Other than that, it worked perfectly. The motor never gave us any problems. The tub part was easy to clean with just a rag and a little soap. I had no problems with scratching its surface. The outside faded quickly but otherwise was very durable. The main tube was a marble blue type with a redwood outside. All the controls were within easy reach from inside the tub. The tub had four corner seats and two reclining areas with headrests for each position. The tub was not inexpensive but was easy to pay off in installments. We used it almost every night in all types of weather so in the long run it was an excellent value.

We like the quality of the tubs of ThermoSpas. My husband was very pleased with the team when they installed it. It’s been a good experience.

What clinched it for us to go with ThermoSpas was when the salesman who came to our house said that "If you have prescription for using the hot tub, it can be tax deductible." And we definitely knew that it would not be a problem because my husband's a Vietnam vet, has shrapnels on his knee and had some other very difficult problems from the Vietnam War. Obviously, that would be very health beneficial to him.

My wife was doing some searching before we purchased our spa. She requested some information and ThermoSpas was one of the companies that got back with us the quickest. From the time that the sales rep came out and visited us through when they delivered the tub, they were very responsive. Constantly called and updated us on what was going on and how the process was coming along. I never had to call and check up. My wife said I have too high expectations with customer service and they met and exceeded those. I'm completely satisfied and wished I would have gotten our spa years ago. It has made my life much better.

ThermoSpas made everything very easy with our purchase. I've had the hot tub for a few months now and so far I'm very happy.

We got our ThermoSpas hot tub four months ago. Their team was really friendly. They came, set up the hot tub, put the cover on and it was a great experience with them.

My husband found ThermoSpas Hot Tubs on the internet through an infomercial. We’ve had our tub for a couple of months, and it has been wonderful. My husband uses it twice a day, and I use it once a day. Our interactions with the ThermoSpas team and the delivery process were good and we’re happy with our experience.

It's nice to come home after a long day and relax in my hot tub. It takes the stress of the day right away and is a great way to spend some quality time with my husband. My daughter likes hanging out with her friends in it. It seats 6 people so we always have someone hanging out in it! It's easy to maintain, easy to keep clean and doesn't make my electric bill skyrocket. Since it is outside, it's even better to go out in the winter and just relax with snowflakes falling all around you! A must have for anyone with busy hectic schedules!

We got our hot tub in October and it's been quite nice and relaxing. It's been an amazing experience and we would recommend ThermoSpas.

The ThermoSpas hot tub's construction made us decide to use them. I would not buy another one though because although the quality is good the service was horrendous. We had ordered it in July and figured we’d take a push-out delivery but then decided we were going to take an early delivery. They never called us and said that there was a problem and it wasn’t going to get delivered. It was pushed back four weeks without them even telling. I would call and ask them to let me know what was going on and nobody would ever get back to me. I talked to management, and they were very unprofessional and rude. I love the spa. It’s a beautiful spa. Sales was great and the delivery people that brought it out were great. However, customer service is not so good. I would not want to have a friend have to go through the customer service issues that we did.

I had a different spa for years. I started looking online, and I came up with ThermoSpas and saw that their warranties are a lot better than anybody else that I've ever had. There was also the fact that they had a smaller unit than I had before and I don't have a need for a big unit. When my spa was originally delivered and installed, they sent the wrong-sized lid with it. The proper-sized lid was delivered three weeks later, and then about a week after that the guy came and picked up the other one. So far I haven't had any problems with them, and I'm very pleased with the unit's size, power, and comfort. However, I do need to get a call in because my tub has stopped heating and recycling. The control panel is on and you can push the buttons and change things, but it doesn't do anything.

Great hot tub for the price! I am very satisfied with my purchase. Installation was easy and painless. My family could not be any happier. After a long day at work it's nice to come home to a hot tub that I can relax in.

They sent me a video on the whole process which came with a coupon. They also came out to inspect the area and confirmed that I was able to install a hot tub. They had many varieties to choose from as well as upgrades such as lighting and sound.

I loved the hot tub, it was relatively easy to use and maintain. It feels great and helps with my arthritis. I'd definitely recommend it to anyone I know who is in the market for purchase of a hot tub. I enjoyed it a lot. My family also enjoyed it. It's very relaxing. Well worth the money.

It was actually better than my experience from hotels and big with a reasonable price. Installation was easy. Actually surprised. I was shocked. Thought it was going to be small. The selection and options were a wide variety. There were so many options it took me a while to choose. Every time I thought I made a choose seen another option. It was like I couldn't get enough. Couldn't wait to tell my sister and friends. Usually don't throw house party but soon as I got it I did. Wasn't a big party but still had fun with music and wine coolers. Can't go wrong with the beats pill.

For someone who suffers greatly from back pain this hot tub has been such a blessing. I would recommend this to everyone, and anyone that I know! I hope to do business with you in the future, and I hope to continue to be fully satisfied like I am currently. Thank you again from the bottom of my heart.

Our family decided on a hot tub basically for its small footprint in regards to our yard size. The cleaning of and overall maintenance another selling point. Living with easy access to beaches we picked the hot tub over even a small pool.. The relaxation reward the hot tub provided after a long day at work was something that made those long days so much more bearable. And talk about a "conversation pit" with family and friends ...the hot tub cannot be beat! It was a great place to contain the children in their teen years to have discussion of their lives, school, sports, friends. You'd be surprised. Friends would also ask "Can we plan on the Hot Tub" when coming over socially. The most fun in the fall and winter.

I bought my hot tub about 2 years ago, after having a terrible crash, and needing it for physical therapy to help me get my body mobile again. My therapist suggested getting one, because I would be stiff and sore from therapy for at least the next year. I was so exhausted every day, the therapy was so hard, but I had to keep at it to be able to get back to my normal lifestyle. You see the crash had broke my legs, and being in casts for so long left me unable to walk on my own, so I had months of therapy and lots of hard work, every day! I don't know if I would have made it thru without my hot tub, it's the first thing I needed after therapy every day. It help to relax my muscles, without medications, which in the long run helped my recovery go faster.

When I first went to purchase a hot tub, I wasn't sure what I was looking for. But when I first saw my ThermoSpas tub, I knew that I had to own it! The spa fits six people and has the most user friendly controls of any of the tubs that I looked over. It takes minimal time to get to the desired temperature, and it also is the perfect size for one person to relax and lounge in comfortably.

It is an overall great experience. I originally bought it for myself and my wife but the kids seem to love it more than we do. When shopping for a hot tub make sure it suits your needs. There are a wide variety of hot tubs with different features and functions. I would highly recommend purchasing a hot tub. They are great!

I love my hot tub! After a long day at work it is definitely relaxing! I love to come home pour a glass of wine and relax in my hot tub! I definitely recommend to get one if you can afford it! Not to mention it helps take away the pain that the seasons change usually causes me.

I used the hot tub on a regular daily basis. My grandchildren love it also. Coming home from a long day at work and using the tub was wonderful, relaxing and easy. I loved using the jets. They worked really great on my back. I kept the water temp low enough so I could stay in it a little longer. It was easy to use and it was easy to keep clean. The bromine I used was not that expensive and could get at my local WalMart at the time.

I got a Hot Spring tub which I had for 20 years. I had the feeling that it is better made than my ThermoSpas tub, but it's hard to tell since they're two different sizes. My ThermoSpa hot tub is nice and I mainly use it to warm up after I get out of the pool. Even here in Florida, it gets cooler in the winter and the pool's going colder than it is now but I still like to swim. I've got some back pain and I need to get in the cold first to cut down on the pain and then I get in the Jacuzzi to warm up. So I go cold thermo jets in the pool to hot ones in the tub. Overall, the tub is better than it was in the beginning.

I wanted something to help with the stiffness that I was having and I also needed something different for my bathroom so I searched online for various hot tubs and found the website. It didn't take long at all to get in contact with them and I easily found a tub that met my needs. It was installed very quickly and it's been well worth the price.

Nice bubbling. Very relaxing, even lulling. I had to get out for fear of being waterlogged. I wanted to stay in all day and into the night which isn't something I could do of course.

This has been the best product I have purchased in a long time. It has soothing jets and the temperature is really easy to set. It has really improved my overall body circulation and really has helped me learn to live with my edema. Thank you for making such a wonderful product and keep up the great work.

Very relaxing on my muscles and body. Mine is on the outside deck. I received it in the spring so I am looking forward to using it in the winter. I have different settings for water temperature and different choices for the power of the jets. I love entertaining in it. One of my best investments to my overall health and well-being. It is one of my favorite places to read. I sleep so well at night now. It seems to be a wonderful de-stresser.

Do you want to know my experience with a ThermoSpas salesman? He pressured us into buying the tub. He would not leave my house until we bought it, which I shouldn’t have done in the first place. Apart from pressuring us, he deceived us into thinking it was a lot better and bigger than it actually was. It wasn’t near worth what we paid for. I think we were conned. I do. I am very dissatisfied.

We just had our ThermoSpa hot tub last October and we are happy with it. Me and my wife has been in it a couple of times. Our tub is right the opposite of a swimming pool. With the tub being closed up and having hot water in it, you gotta watch for the bacteria. But ThermoSpa offers an ozonator as an option in their pool, which I ordered, which means you only have to use half of whatever the chemical calls for. You use half that much because the ozonator keeps the oxygen in the water circulating all the time. I think it's great. Moreover, I've talked to Madeline, the customer service rep, a couple of times. She's been real good. I can call her direct if I was in trouble and she seems to knows her stuff.

I had purchased ThermoSpas for a medical reason. I need to exercise underwater. Currently, I'm pleased with it. I go into it every evening to exercise and the water resistance is excellent to help with my back injury.

My hot tub has a great look. It works great and has been a welcome addition to my daily routine. I have a lot of chronic pain. I get in my hot tub and my pain melts away. It's a great pain released and stress reliever. Now I can't imagine life without it.

My wife has fibromyalgia, so I did a little research online looking for the most therapeutic tub, and ThermoSpas Hot Tubs was the one on top. We got our tub a couple months ago, and we've used it a few times. It helps with relaxing especially at night, it helps her get to sleep and relieves a little bit of the pain as well. We'd recommend them.

We've been very pleased with ThermoSpas and it met our expectations. We enjoy it very much and use it almost daily. I can't imagine purchasing one that had more jets because this seems to be more than adequate. If I were able to get it for half the price, then it'll be good.

I bought a ThermoSpas hot tub six years ago and it is still working strong, I love it. I go in for about an hour every evening when I get home from work. Very relaxing. My kids like to play in it, they are in it two or three times a day. Of course there is some maintenance work involved but it's not too bad. Shoot some chemicals in it about once a week or so and BAM good as gold. Real easy to maintain overall. Installation was a breeze. I just dug the grass up out beside the back porch, leveled the ground, set the hot tub in place, ran the electricity to it, filled it with water, threw some chemicals in a good to go. We decided to get one because my wife ha a bad back, and the Dr. told her one might help. She absolutely loves it, after six years she still gets in it every evening, and anytime her back flares up. She says it clears it right up. I hope this is helpful to someone and not just the ramblings of a crazy guy.

I have had ThermoSpas hot tub for more than a month. I decided to use them because it looked like they’d be the best, the most efficient and I will be able to change parts if I had to. I'm dissatisfied because I have two problems with it. I set the temperature at 98, and it still goes at 101 or 102. I called them and see if it would iron out, but it hasn’t. Also, I had to call once because pump two is supposed to work according to the book, but it does nothing on the switch. They said it’s the way it works, but according to their brochure and the literature they sent for me for that specific spa, it is evidently not wired right. I’ve been putting it off because I was hoping it would straighten itself out.

It's just a nice hot tub for me to have and use when I want to. I like to soak in hot water when I want to cool down during the summer.

Based on my own research, ThermoSpa seemed like the best option in terms of quality and parts warranties for hot tubs. I worked on a weird schedule and ThermoSpa was great for getting me to sleep and I feel much more relaxed. ThermoSpa also improved the outdoor living space. I have recommended it to my friends.

I love knowing that after a long day at work I can come home, pour myself a glass or two of wine and spend some me time in my hot tub. My favorite music playing, shut my phone off, it's so calming and peaceful. Nothing more relaxing.

It's really energy efficient and completely safe. There is a long list of option so you can choose as per your need. It has unique insulation system. As per need, you can customize it and to fit your exact preferences.

I had an awful time getting the chemical balanced and eventually went to another company that does water samples for me. ThermoSpas doesn't have a team and that's what made me so angry. On their commercials, they make it sound like they've got somebody who will come here and help, but that's not true.

So far, it’s been good with ThermoSpas, and I haven’t had to reach out to them for anything. I would recommend them.

ThermoSpas was a good experience, had no problems and everybody was on time. I'm enjoying the spa.

We were given a used ThermoSpas hot tub and it ended up being a lot more work than we wanted, so we decided to just buy a new one. They have a few people that I call whenever I have questions about my water, and they always get back to us right away and stay on the phone with me till I have all my questions answered. The only problem we're having is if we don't touch it for a day or two, it's completely cloudy. So it's definitely a little bit more work than we were expecting. When they promote it and try to sell you the spa, they give you the impression that it's no work at all (like all you have to do is test it once a week and add a little bit of chemical once a week), and that just wasn't the case.

We had a couple of problems with the base plates, but they sent us new ones to replace them. And, we got cloudy water because of the chemical thing and we don't know what to do with it and we're having trouble getting used to it. But, the tub is running good and we'd still recommend it to a friend. It was a good experience overall.

Our experience with ThermoSpas is kind of strange. We called the number on TV and then they set up a representative to come out. When he came, he talked to us, then decided what we wanted, and ordered it. A guy brought the tub on a homemade trailer, dropped it off and left, so I had to have somebody help us set it on my deck. We also got no method about how to work it. I was lucky my son is an electrician, so if it wasn't for him, my wife and I would have to hire somebody to come out and help us. We again saw the ad on TV where they had a big, pretty truck, and somebody comes and shows how to use their product. It was unreal! The tub itself is fine, but I'm not satisfied at all with the way they delivered it.

I'm having trouble finding a replacement filter for my ThermoSpas tub, but so far its good. It does what I want it to do. I clean the filter every week and to do it, I got to let it dry before I can put it back in. If I have two filters, I can constantly change them out and one could always be drying, and that works much better.

Since the installation of my ThermoSpas, it has improved my outdoor space and made me feel more relaxed. I would recommend it.

The servicemen from ThermoSpas did a good job setting up the spa, and the rep was very good. I have one little issue with the clips, though. There are four clips all on the cover, and I noticed after I got it in that one of the clips was busted off. There's a number you call if you have any issues with the spa within 48 or 72 hours. So I called in, I told them that I needed replacement clips, and whoever I talked to sent me the wrong ones. And I told him that I took the other clips off. They're too small; they don't reach to secure the cover. So I emailed them back and said the clips don't work. I sent him a picture of the clips that I have on there now and what I needed replaced. This guy kind of blew me off, so I just gave up on having the correct replaced clips to snap the cover in place and lock it.

We haven't had a lot of time to enjoy our ThermoSpa because of the rain and the temperature falling off. But I got to sit in it twice, and I would recommend it.

I'm very happy with ThermoSpas because they're really good. I talked to a couple of people and they were very helpful. The delivery guys were really nice. They did exactly what I wanted them to do. They stayed here until everything was right. They gave me all the instructions that I needed, and I'm glad I went with them. I really love it.

I was looking through a lot of spas and ThermoSpas popped up. We bought the spa in August and we've used it since then. I've also had one interaction with their staff and that was during the delivery. There were a couple of parts of the ThermoSpa that needed to be replaced and they went ahead and did that right away. Overall, it's an awesome spa and we love it.

In the beginning, ThermoSpas was horrible. There was a bubble that came up on our unit and they gave us a hard time about replacing the shell. They said it wasn’t their fault, then it turned out that they had a problem with DuPont that they never told us about. They had a bad batch of resin, which they used on the spa according to DuPont. They held back some information that they should have disclosed to us. However, they make a good spa and I’m very satisfied, and since they were bought out, I find that there’s more communication, more forthcoming with the new company that bought them. Whoever owned ThermoSpas before was not an honorable person, but now it’s a very good company.

I've had ThersmoSpas for approximately a year now and so far, the team has been very good. They're always there to help out.

We bought out ThermoSpas almost two years ago. We sit there in the evening because it's a great time to do some talking and catching up. During this time, it's made all the sore places mostly melt away. So it's fine.

We had our last ThermoSpas for 12 years, and they just installed a new one again. We use it as often as we can and we like it. Go for the deluxe model because if you don't get all the options, you're missing out.

I didn’t want a party tub so we bought the Maui. I’ve had it for about 2 years now. It’s one of the best money I’ve spent in a long time. The delivery guys came in, set it all up for me, and took the time to show me what to do and how to do things. As a matter of fact, I haven’t even drained it because it's just me and my wife that get in it. I was on a really bad motorcycle wreck and it helps my arthritis. The hot water and action of the tub just soak up the aches and pain. I’d get in the tub for twice a day at least.

ThermoSpas is outstanding! I bought the spa in June and received it in July. My wife and I spend a lot more time together than we used to do now. We're not buried in computers and cell phones. Plus I'm getting benefits. I had knee surgery and she got some arthritis and the spa appears to be helping. The team is very good, professional and knowledgeable.

We had leaks when we first got it. The repair guy was awesome. We could call him directly and he's been absolutely great. Getting the parts that they needed to fix it was not so great. The salesman was very hard to get a hold of. Then I had to fight with the company for my warranty. I made them extend my warranty another year because we had had so many issues. But since its been completely fixed, we love it.

We had a problem after we bought ThermoSpas so they had a service tech out and got it corrected quickly. Overall, it's very good.

We’ve had our ThermoSpas for a year and a couple of months, and the spa itself is very good. We like it. But as far as service after the sale, they stink. When I bought it, it was supposed to be here all at the same time. However, the cover was back ordered and they said it might be a month or two before I get the cover. When I got all the parts, they said that it’ll probably be three or four weeks before they can get a team to put it together, so I went and did it myself. Their people are terrible. I've tried to reach them around eight times but they don't call back or return emails. If I finally get somebody, they don’t know what to tell me. I was also supposed to get a call from their vice president, but he never bothered calling either.

My wife saw ThermoSpas, turned me onto them, and we've been using them as our spa and hot tub provider for a year already. Their staff is good and I'm happy with them.

I wanted to replace my Sundance spa because it was so old and antiquated that my family didn’t want to get in it. It wasn’t very nice so I got a new one from ThermoSpas. This brand new one, having all the current bells and whistles, changed my life because I’ve got a considerable investment in my residence which is actually being utilized. I had to call them to clarify how things needed to operate on a couple of occasions and for a little technical problem. Moreover, for some reason, ThermoSpas is having difficulty getting things delivered. I ordered chemicals about three weeks ago and it’s taking a protracted period. Other than that, we're happy with it.

We had our ThermoSpas Hot tub for a year and a half and we haven't had any problem with them. We first heard about them after we had seen an infomercial on TV and went through a DVD that they sent. And we're interested because both of us have arthritic problems and the hot jet and the numerous jet is very helpful. So they sent a sales representative from about two hours away from our small town, northeast of North Carolina, and talked to us. And, it's quite a relief at night to get home and get in the ThermoSpas hot tub. Personally, I would recommend them.

I'd recommend ThermoSpas Hot Tubs. I've used them as my spa provider for about a year now. I use my ThermoSpas hot tub to relax.

I love having a spa and bought one a year and a half ago from ThermoSpas. I would recommend them.

I've had nothing but amazing service with my ThermoSpa. The thing is great; I've been in it last night. I've been using it for a year and a half and it became my decompression chamber. I have one or two little problems with it, but they came right out and fixed it; they didn't charge me anything, all the repair guys were great. If I've needed them, they stood there, they stood behind their product and they sent people out to fix it. I had one little issue with the stereo and that was it; other than that, the thing has been perfect.

I was a little skeptic when I read some negative reviews before I bought from ThermoSpas. But, people do have different issues and I haven't had any problems with the tub. When one of my shocks broke on the cover, I was able to call the team and they were very helpful and sent me a new one. We got that set and get it working again. I'm really happy with the experience though we wish we could afford a bigger one.

I have the five-person hot tub. I go in there every other night to relax and wind down and it takes the frustration away. I love it! It's been 1 yr and 3 mos. now since I got it. About a week ago a pump broke and today they fixed it. It was one of their outside people because I live in the middle of nowhere and the guy fixed it well. I had no problems with ThermoSpas' hotline.

I had the ThermoSpas team come out once because I had a leak, and it went perfect. I’ve had the tub for a year and a couple of months and I love it. It's part of my routine and I'm in it everyday. It's nice and got all the whistles I need.

I've had ThermoSpas hot tub for a year now and I love it. I always look forward to using it every evening, so it's a positive impact in my life. However, I haven't received a lot of support from the staff. They disappeared after the delivery.

We got ThermoSpas last year and it's been good since the installation. It's really relaxing and because of it, I haven't had too many back problems anymore. The only problem I had with it is trying to get to filter out the basket thing. It doesn't have a thumb thing to take it out but my wife has to use a fork to get it out. If you could make that better, it would be a lot easier. Their delivery guy did a very professional job and explained everything to us. Also when we called customer service to ask how many gallons of water it was for the chemicals, they gave us all the information we needed. I recommend them.

So far, I love the ThermoSpas. I had put it in a year ago in August and it sure got me through a winner. I'd highly recommend it.

ThermoSpas is timely and everything is as they said they would. I've been happy with them. We saw them through an online advertisement and the reviews were good. Also, a salesman came out and he was knowledgeable and talked to us about the whole thing. So far, the tub's been great, but I'm a little concerned that the cover looks good but somehow water gets inside it.

We purchased the Thermospas last November and have used it since. It's been an easy operation. We have a lot of hard water and their team took good care of us. I use their hot tub for half hour to 45 minutes every day and I had a family member who flew all the way here to try it out and she loved it. It's awesome.

I've had a good experience with ThermoSpas. Everybody that I've dealt with was fine and ever since the installation of my hot tub, life has definitely improved. I'd recommend them to a friend.

I've had a hot tub for 35 years and I wouldn't live without one. They're all great but the ThermoSpas hot tub is the best one I've ever had. I love the ergonomics and it works great. Whenever we've had some questions, I just call and get the questions answered, so we’re very, very happy. It's a life-changing experience for someone who doesn't know about hot tubs.

I love ThermoSpas and I use it often. Everybody from their team - the technicians and installers - were great. I'd recommend this product.

Our ThermoSpa hot tub has been great. We've had it for two years now and we love it. I highly recommend them.

I've had a ThermoSpa for over a year now and it's been working perfect, no problems. As a matter of fact, it's working better than it ever has. Of course when I first got it I wasn't sure how to take care of it. But I've had no problems lately and I've been able to do it without difficulty. The water stays pure and clean and has no problem as long as I follow the directions. The only issue I’ve ever had was when I asked for a cleaner and they sent me an acrylic cleaner. I talked to customer service and they said that's the new cleaner. I thought, "What?" I guess that’s what it is, but I haven't seen anything different.

I have been using ThermoSpas for a little over a year now and I like it. I use it almost every day. The team has been fine. I thought I had an issue at the end of summer but the guy that installed it told me it's not anything. He was so nice and took care of it.

I've had ThermoSpas for just about a year. My wife and I both use it three or four times a week and we like it. It has helped with my arthritis in my shoulder. I would highly recommend it but I would like to make a suggestion to them. I like the idea of talking to individuals, during which we were having problems getting our pH balanced out and we got helpful advice from them. But I wish the folks from ThermoSpas would put out some kind of a users handbook on the different chemicals and what to do when your alkalinity is high. It would just be useful if I had something I could sit down and read, especially as I have artillery ears and my hearing is impaired, and a lot of times I would just like to be able to sit down and read a users handbook with the particular spa that I bought so that I can be more familiar with it in my own time.

We've had the ThermoSpas hot tub for six months. This is our second one because the first one leaked but they replaced the whole thing. They got it all fixed and I haven't had any leaks on it. So far it’s been pretty good. We don't get out there very often but we enjoy it when we use it. We haven't had any complaints with ThermoSpas. They’re a 5-star company.

Everything with ThermoSpas was great. I've had the tub for nine months now and it's nice to have. I'd recommend them to others I know.

The company was bought by Jacuzzi and now essentially does not support their warranty. For example to minimize their exposure they double the price of their part and charge you 50%. In addition for a minor 2 dollar motor start transformer on a 4 year old hot tub, they sent a technician at $212 service charge to tell me it was the capacitor (I told him before he arrived). He did not have the proper size replacement and told me it would cost another $212 to come back with the proper part. When I called ThermoSpa for the part they told me they don't sell the capacitor and I would have to buy a new motor at $400 plus the service charge. What a terrible level of service, not to mention the poor reliability of their spa. 4 years old, rarely used and so far two repairs.