ThermoSpas Hot Tubs Reviews

I've had a hot tub for 35 years and I wouldn't live without one. They're all great but the ThermoSpas hot tub is the best one I've ever had. I love the ergonomics and it works great. Whenever we've had some questions, I just call and get the questions answered, so we’re very, very happy. It's a life-changing experience for someone who doesn't know about hot tubs.

I love ThermoSpas and I use it often. Everybody from their team - the technicians and installers - were great. I'd recommend this product.

Our ThermoSpa hot tub has been great. We've had it for two years now and we love it. I highly recommend them.

I've had a ThermoSpa for over a year now and it's been working perfect, no problems. As a matter of fact, it's working better than it ever has. Of course when I first got it I wasn't sure how to take care of it. But I've had no problems lately and I've been able to do it without difficulty. The water stays pure and clean and has no problem as long as I follow the directions. The only issue I’ve ever had was when I asked for a cleaner and they sent me an acrylic cleaner. I talked to customer service and they said that's the new cleaner. I thought, "What?" I guess that’s what it is, but I haven't seen anything different.

I have been using ThermoSpas for a little over a year now and I like it. I use it almost every day. The team has been fine. I thought I had an issue at the end of summer but the guy that installed it told me it's not anything. He was so nice and took care of it.

I've had ThermoSpas for just about a year. My wife and I both use it three or four times a week and we like it. It has helped with my arthritis in my shoulder. I would highly recommend it but I would like to make a suggestion to them. I like the idea of talking to individuals, during which we were having problems getting our pH balanced out and we got helpful advice from them. But I wish the folks from ThermoSpas would put out some kind of a users handbook on the different chemicals and what to do when your alkalinity is high. It would just be useful if I had something I could sit down and read, especially as I have artillery ears and my hearing is impaired, and a lot of times I would just like to be able to sit down and read a users handbook with the particular spa that I bought so that I can be more familiar with it in my own time.

We've had the ThermoSpas hot tub for six months. This is our second one because the first one leaked but they replaced the whole thing. They got it all fixed and I haven't had any leaks on it. So far it’s been pretty good. We don't get out there very often but we enjoy it when we use it. We haven't had any complaints with ThermoSpas. They’re a 5-star company.

Everything with ThermoSpas was great. I've had the tub for nine months now and it's nice to have. I'd recommend them to others I know.

The company was bought by Jacuzzi and now essentially does not support their warranty. For example to minimize their exposure they double the price of their part and charge you 50%. In addition for a minor 2 dollar motor start transformer on a 4 year old hot tub, they sent a technician at $212 service charge to tell me it was the capacitor (I told him before he arrived). He did not have the proper size replacement and told me it would cost another $212 to come back with the proper part. When I called ThermoSpa for the part they told me they don't sell the capacitor and I would have to buy a new motor at $400 plus the service charge. What a terrible level of service, not to mention the poor reliability of their spa. 4 years old, rarely used and so far two repairs.