ThermoSpas Hot Tubs Reviews

I like the parts or the spots where the Park Avenue works on the body. I also like the air bubbles feature, so I bought it from ThermoSpas. But I haven’t really been able to use it that much because the pipe popped and all the water came out from underneath the hot tub. When that happened, I opened the outside shelf and I found that whoever did the cutting and connected everything piping together didn't glue the main piping properly. And the people that are to fix it took forever but apparently, all they have to do to fix the tub is unscrew and open the outside shelf then everything is there for them to work on, which is very nice. I finally got a call from them today, after a week and a half of and two calls of telling them that it quit working on me. It also took them three times to get a hold of their techs and it is gonna take until the 2nd for them to come out and fix it.

We’ve been looking into ThermoSpas since we built our house four years ago and we've been contacting them off and on. Their products had accessibility to components and insulation, which were the two main things we were looking for in a spa. When it was a good time to make a move, we made them come out to the house back with us. We told them we were looking for a two-person spa and we ended up with the Atlantis. We have it on one of our three patios which is off the basement and it fits nicely there.

My wife and I decided to pick up the model that was part hot tub, part therapy exerciser. While our initial experience with the sales rep was positive, things quickly went downhill from there. Weeks after we were to get the exercise accessory package, we started to call the company to check on the status. The people answering the calls had no ability to check on anything concerning our order and instead replied that 'someone would call you as soon as possible". More weeks and five phone calls later, the package showed up.

I went online and the first one that called back was ThermoSpas so I went with them. The Atlantis model was the smallest one that they had and it looked great. I like all the 2-speed jets on it. The guys that came here and brought the hot tub were great. They showed me everything on the tub and they were a good team. The only thing I don’t care about is setting everything up. It was a pain. I had to call ThermoSpas for the setup. They had to go over it with me over the phone and they had a hard time. They had to call up the people that make it. But we got it straight for at least an hour.

I purchased a spa through another company but nobody from there would bring it to my backyard. Instead, they wanted to drop the spa in my front yard. I saw that with ThermoSpas, I would get everything I needed. So, I canceled my initial purchase and decided to buy from ThermoSpas instead. At their store, I told the salesperson what I was looking for. I needed as many jets as possible for four to six people ‘cause I have osteoarthritis. He told me I should pick the Concord so that was the model I got. The salesperson helped me pick out stairs and extra bars so that I could get up and into the hot tub. I didn't need a model that was too small so what I got has been great. Furthermore, the top isn't too heavy for me to close as well.

I purchased a tub in July 2018 and was well pleased with the sales rep. The tub we bought was described as one that had a flaw by one of the jets near the bottom. That wasn’t the tub that was delivered and now no one is returning our phone calls. We can’t get anyone to call us back that has any authority to make this right. I feel like this company really could care less about me since they got my $13k. I wish I could return this tub at this point.

ThermoSpas looked like a good, reputable brand and had some good features for helping maintain heat and recycling in the spa. The delivery people noticed a couple of scratches on Park Avenue hot tub so they called the company to send some replacement parts. They were quick at sending a couple replacement parts out to me. However, I’m having problems getting a claim scheduled so I had to call them to find out what was going on because I haven’t heard from them beyond this point that they told me that the spa was supposed to be in my local area. Nonetheless, I liked that the tub holds five people, has a lounge chair and a lot of jets to get more massaging actions. It’s easy to maintain and it’s great when you get in it.

We've had a Slim Spa before but the warranty was just a year and that was when things started going bad. I didn’t want to deal with that. ThermoSpas has the longest warranty so I went with them, although it was very expensive. Chris, the salesperson, was very helpful throughout the process. I would contact him and he would either answer the question or forward it. He was very good.

I was trying to get the biggest hot tub I could to go into the space that I have. I purchased the ThermoSpas Park Avenue. It has jets and the bubblers. It has really helped me and my wife out a bunch because she was in a bad car wreck and I’ve had 11 shoulder surgeries. However, when I hooked up the electrical, it didn't leave much space in there for me to bend the wire around and it took me a really long time to get the electrical. The wire was a 6 gauge wire and it was too tight right there.

I did a little research on a few brands and we went with ThermoSpas due to their warranties and ratings. Also, the salesman was a nice guy and I was impressed with his knowledge and he also had a ThermoSpas tub. We purchased a Concord for its vibration and it was with the therapeutic jets. It's nice and its features and price appealed to us. I would like to have a swim spa too, but the quality of the tub is awesome. There is one cushion where the part that sticks in the little hole, on the bottom part, that is a little off and it pushes the other ones out. It would be cheaper for the company to change the design, although it stays in fine if I just do the top. But other than that, I love the ThermoSpas hot tub. It helped my lower back and also my neck. I found some positions where I could get that lower lumbar one. I can scoot all the way down and have it pound on my neck and it feels wonderful.

I answered something online and I got a call almost immediately from ThermoSpas, and the person came the next day. The Aquacisor model has the depth and I could exercise in it so that's what I purchased. The guy that sold it to me was great and I love the team that came to lift the hot tub by crane, over the house and into my backyard. The crane operator was very professional. I was really impressed with the equipment and the team that placed it was really great. It was fun to watch them do that. However, I had a problem with the spa when I first got it because the pump wiring was backward so the whole thing wouldn’t turn on. I didn’t like the fact that the people at ThermoSpas blamed it on the electrician and my electrician told me that it had to be something in the spa.

I got a little two-seater spa from ThermoSpas since it's just me and I wanted just a small one. It cost around $5,000 and it has lights that change colors and come off and on with the vibrators. The salesperson was really nice and very accommodating. So far, it's a bit overwhelming for me and I'm having a hard time using it. I’m in my 80’s and their reps came out one time and explained how to use the spa and I tried to make notes. There are still some things that I’m not sure about but they’re so busy and they work out of town that they can’t get to me as soon as I would like them to. But other than that, they were all very nice and I love the spa. It is gorgeous.

I had a ThermoSpas rep come by the house to see what they offered. The product seemed good and all but the only showroom is in California. I live in Texas. I have neck & back issues, and I've been looking for a spa that is comfortable to sit in. There's no way I'm buying a spa that I can't sit in to see how it feels on my back & neck.

ThermoSpas is one of your better spas that are out there and we try to buy good stuff. I like the amount of jets, the color, the shell, and that we get the five seating. Our salesman, Scott, was a very nice guy. He told us to give him a call when when we get the spa installed. He said he would be over to walk us through things. We got it installed on the first day of August and I called him about a week later. He said he got to stop in Ohio, then he gotta go to Uniontown in Pennsylvania and that he would swing by and check us out. But he never came and he never called and that kinda upset us there. But outside everything, their reps have been sweet. ThermoSpas has been wonderful and has been very supportive a couple of times I’ve called and had questions. Phil, the installer, has a very nice crew. They forgot to put a light strip on one of the grab bars and Phil installed that and walked us through things again.

When the ThermoSpas salesman came and did the presentation, we liked the features of the Concord hot tub. It has two pumps, 51 jets, and it’s got plenty of power. It has the heat in it and the light, and we just love it. The salesman seemed like a super nice guy, and I liked him from the get-go. Also, there was no pressure at all, and he was well-versed in what he was selling. Me and my wife are 73 years old and we have been in the hot tub every evening since we got it. I have circulation and back problems, and blood pressure. Last night we got in it for about 35 minutes and I got out, and I was just curious about my blood pressure. I took my blood pressure and it was 124/60. My wife really likes this one particular seat that has these jets that go to your hips.

We bought a $400 spa at Walmart once and we wanted to figure out what others were like. With just me and the wife, ThermoSpas' pricing was what we could afford and it had the type of accessories we wanted. ThermoSpas' sales guy came over. He was really good and didn't try to pressure us. We went to what I needed for my back, for medical conditions, and for recreation. Their delivery team was really good and the installation didn't take long. They took longer to unload the hot tub off the truck and unpack it than they took to install it. It was almost plug and play.

I had my ThermoSpas tub delivered on July 2, 2018. Though I'm happy to have my spa and enjoy the features it hasn't been a good experience. At the time of delivery, two panels and a connecting piece were scratched & damaged as well as they had sent the wrong cover requested for the tub (I requested front to back opening and they sent left to right). I called immediately to report issues and was informed they needed to wait for delivery personnel to provide the report to ThermoSpas offices which could take up to 48 hours. Two days later I called ThermoSpas customer service to make sure an order had been placed for these issues. I was informed the cover would take 2-4 weeks to arrive and the other pieces 2-3 weeks. It was recommended I call back when all items were delivered so that a representative could come and install all pieces.

Everyone should know that ThermoSpas outsources all of their service to contractors. We are in a major Metropolitan area, and there is only one service person in our geography (The company consistently acknowledges this). The one person in our geography is a terrible, inconsistent, unreliable service provider, and ThermoSpas has/offers no alternatives but this single individual. Because the sales model bypasses the Retailer, good luck trying to get any credible, competent, spa technician to even look at these spas. Good product, horrible service model after you've spent your money.

I needed a little two-seater tub so I purchased the Gemini from ThermoSpas. It’s got the bubble jets on there. I went with ThermoSpas because of their quality and the price. I dealt with the delivery people and then I had to call the customer service to figure out exactly how to put the chemicals in because I’ve never had a spa before. And it was a good experience. I’ve only had the tub a couple of months but I’m certainly enjoying it. It’s easy to take care of too. To maintain it, I put that stick in there and it’ll tell me whether or not it’s too acidic and if I gotta put more alkaline in it, or if I need to put more chlorine in it. Using the tub has definitely relaxed my muscles and I’ve got major arthritis, so it certainly has helped there as well.

We have had hot tubs for over 15 years and recently, we purchased the Concord from ThermoSpas. I was impressed with the quality, the price quotes, and the sales guy who was working with us. They gave us a great deal. My wife's happy with the tub and I really like the neck massager. Our old tub had a blower on it and it used to blow cool air. It was hard on the heaters and we had to have the heater replaced twice. We figured out that that was not really a good feature so we didn't buy one for our ThermoSpas. You couldn't do that with most hot tubs. Also, instead of having the blower, they added an extra pump so we have three pumps.

I liked the size of the Concord. It’s supposed to fit five. I was also interested in the lights and there were a lot of jets. So, I bought one from ThermoSpas and their team was pretty good. The delivery was a little tough for me though as it took us a while for the delivery crew to be able to deliver the tub. It was ready in January but we got it in May because I am on a hill and the people that were delivering it were only in the area on certain times. So, it was due to the timing and weather.

My ThermoSpas tub pretty much has everything that I can get on a hot tub. I needed some specifications on it in designing the concrete pads for it before it was delivered, and their people were really helpful. The cost goes hand in hand with the quality, and one pays more money for the warranty. The warranty was the reason we went with them. The delivery and the installation went fine as well. I would recommend them.

Working with the customer service rep from ThermoSpas was excellent. We got the Concorde Platinum tub from them. Their installation team was really good and they knew what they were doing. They set the tub in with no problems at all. We've been looking forward to cooler weather to use it more.

ThermoSpas had the half-hour thing on TV and that swung me their way. I was able to see their process and all the different pumps they used, and I liked their process. They also answered a lot of questions when they went through it step-by-step. I also had a neighbor that had bought one up north and he was very happy with it. So I decided to go with that one. The salesperson came over to the house for the visit and spent a good hour and a half with me and my wife. He explained everything. He checked out the spot where we were gonna put the tub and said everything was in good shape. That was one thing I was nervous about.

A day after I published this I was contacted by a Thermospa rep to discuss my issue. The Thermospa rep and I reached an agreement. I'm happy, case closed.

We wanted to redo our backyard and I wanna enjoy what we’ve got. I inquired on the internet and ThermoSpas was the first to respond. Then one at a time, I looked them up before I acknowledged an appointment. I looked at their reputation, what the reviews were, and how long they've been in business. ThermoSpas weren't all pushy and answered our questions. Plus, we liked their Concord model. We knew we wanted something that was bigger than something that could fit two or three people. And the Concorde seats five comfortably. We also thought it was beautiful and just the right size for us.

I've had my ThermoSpas tub about two months and it sprung a leak. They warned that sometimes in transit, things get loosened. I called them and they scheduled a thing to come. It's under warranty so they fixed it and they're on their way. I did quite a bit of investigative reporting and I chose ThermoSpas because they custom make each spa as you order it. So, you can reduce the price of it by getting exactly what you want, not paying for bells and whistles that you don't use. Also, it's not been sitting on the floor for a long time. They have a filtering system that I really appreciated because you use fewer chemicals. I have grandkids, so I like the thought of them being in a spa that has fewer chemicals.

The sales rep of ThermoSpas was good. He explained everything to us and went over it. However, I was not impressed where he was supposed to come out and go over the functions of the spa, but it poured rain that day, so we did not meet up. And he never followed through to come out and go over the rest. So, that was disappointing. I just had no idea. I have never owned a hot tub before, so it would have been nice to know how to figure out the chemicals. But the delivery guys were great. There were four of them that came. They had it on a trailer. And it was pouring rain the day that they came. It was a miserable day and all of us were soaking wet. But they put the good trays on and they were troopers. They did a wonderful job.

We had spas in the past and we were missing having one. My husband and I are golfers and he has had surgery on his shoulder and he said he was missing the tub. I went online and looked around and ThermoSpas appeared to have a good model which we got. However, their people screwed up on shipping. They forgot to ship the cover lifter and they shipped us a handle instead. They also put in the wrong label on the control panel and had to redo that.

I like ThermoSpas 25-year warranty and the non-Styrofoam interior. The people that I worked with were really nice and the installers were pretty cool and down-to-earth. And I'm happy with the hot tub. In the beginning, it was really confusing because I've never had anything like that before. And I didn't know what the heck I was doing and it took me a while. For someone who is not experienced in having owned a pool or spa and then having it, I was getting frustrated a lot. It would be beneficial if ThermoSpas have had someone come out and actually walk the customer through physically and actually interact with them one on one to make sure that they have the knowledge they need for the product because I did not. And if I did, I wouldn't have gotten so frustrated and irritated.

I saw the video of ThermoSpas and I liked it. The warranty stood out as well. The people I worked with at ThermoSpas were very professional. The features of the tub are very good as well. They also have more features than others. I use it almost daily 'cause I had back and cervical surgery, and it helps me a lot. However, I had to call their reps because I had set the heat for 95, and it kept going to 106. And I live in Florida, Miami, and it's very hot. So, the rep advised me to take it off standard mode and put it in economy, so it wouldn't heat as much, only using the programmed filtrations. It's helped and it's gone down. The only thing that I would suggest is that when they have customers that already have their spa, they should get some discount on the products like the chemicals because they're very expensive. But other than that, I'm enjoying it very much.

So I put a deposit down on a spa two years ago and have decided to go down another road. I have been trying to get my deposit back for 6 months (which I was told is refundable) if I decide not to buy the spa. I cannot get the salesperson (Paul) or his manager (Steven) to call me back much less refund my monies. I called the corporate office and was told they cannot do anything that I have to speak with sales person. "So what do you do when no one will return your call," I say. BUYER BEWARE. Unless you have money you want to kiss goodbye. I think they are very unprofessional and obviously do not stand behind their commitments.

My ThermoSpas hot tub was a little pricey but I've had a great experience so far. I use it almost every day and so far, it's been perfect. I like all the therapy that it provides for the elderly. It soothes my joints and arthritis. One time, I couldn't unlock my display so I called ThermoSpas. It turned out that there was a typo error on the book on how to program it and they were very good about it. The maintenance is pretty simple too. It's just keeping the chemical readings and cleaning the filters.

My daughter found ThermoSpas on the internet and it was convenient. The customer service rep was helpful and so far, the sales team has been pleasant. The Concord has 99 jets and I was using it twice a day but I had a heart attack and so I’m just starting to use it again but I’ve always enjoyed it. I may have overpaid for it but with finer things in life, you gotta pay extra.

ThermoSpas is far better than with the other hot tub manufacturer I went before. Since using the tub, I feel better. I thought the cost was a little much but it’s worth it. And I like the wave lounger. ThermoSpas was great as well as the customer service.

The quality of the ThermoSpas is good. The only thing that I’ve seen that they could’ve changed was the access door. You have to open same as the spa. They could’ve made that easier. But I got a decent deal. I didn’t feel like I got bent over. You get what you pay for. And I’m loving the spa. I’m addicted to it.

I got some replacement panels of the spa the other day. It had a little bit of shipping damage. There’s some damage around the edge of the wood around the top edge of the spa that the installers said somebody would come out and patch that up and refinish it. They’re gonna replace this panel when they come. So I’m waiting on that but I love the ThermoSpas. It’s really nice.

I did research on hot tub manufacturers and considered the general quality of their products. I had a Marquis and it lasted 18 years. Now, I bought an expensive ThermoSpas spa and I'm expecting the same from it. Everything was fine during the delivery and the team was right on time. Everything got set up and there were no issues.

ThermoSpas was the best on the market. The salesman and I sat down and went through everything, and he thought that the spa would be better for what I was looking for. He answered any and every question, and his customer service was excellent. I love the quality of the spa and its cost is dead on. I'd recommend ThermoSpas.

I did a little bit of research and determined that the quality of ThermoSpas was better than the others. And I wanted something possibly the best besides putting an amount of money into it that it would last awhile. With Thermospas, you get what you pay for. It’s hard if you buy something that’s half the price and you’ll get half the quality. And now that I've been to able to use it, so far, it has been absolutely wonderful. The therapeutic effect of using it is the biggest thing for me.

ThermoSpas has quality and a large area for exercise. The team briefly went over the tub with me when they delivered. The spa's wonderful and I've been in it everyday. But the swim jets are too strong for my wife and so I adjust the swim jets down low enough for her when she's doing her exercise in the tub. Of all the tubs I've looked at, I recommend ThermoSpas to anybody. You can buy a $4,000 hot tub or you can spend $15,000 and get a spa.

I have a bad knee and I can’t get out of the garden tub that we have. So, I wanted something in which I could turn around and stand up, and still get the experience of the jets. My husband had seen ThermoSpas Hot Tubs on TV and he thought the hot tub he saw there was really neat, so I said we could call and check it out. The ThermoSpas guys that delivered our hot tub were very good and they explained everything. But I wished that they had written it down and showed me because it didn’t stick in my head that long.

ThermoSpas had some guys come to sell me on a hot tub and everything was fine, even when they dropped it off. But the screws and the key to the locking brackets for the tub did not come with it. I have to call the rep about it since I got the straps and the little clips but there must be a plastic key that comes with it that I can use to lock them so the lid doesn’t come off. Everything was satisfactory tough.

ThermoSpas didn’t list their pricing on the internet. I’m in retail and when someone doesn’t list their price, it’s for two reasons; one, they’re ashamed of the price and two, generally because of the higher quality product. So, ThermoSpas designed a custom tub to my specifications, so it has the quality that I want to have. All the jets are individually operable. The hot tub is very customizable and does not have to conform to one person, even if there are multiple people in it. Everything was good other than when the guys came to drop it off. They left the trash, which I didn’t have to remove but they were not supposed to do that. And since I’m a nice guy, I didn’t invoice them for my labor. Other than that, with using the tub, I'm sleeping 8 hours every night now when it used to be about 5 to 6 hours.

My mother-in-law got a couple of bad disks in her back and my husband got a few back problems too. She did all the pricing out and she contacted a couple of other people besides ThermoSpas as far as price. We dealt with the ThermoSpas sales rep initially and he was very knowledgeable, thorough, personable, and definitely knew his product. My mother-in-law chose ThermoSpas because their hot tub was more on the therapeutic side and less on the recreational side. So, we got a ThermoSpas three-person hot tub with a wave bed and it suits our needs. She’s thoroughly enjoying it.

We love our Concord hot tub from ThermoSpas and I'm glad they called us back. After we looked at all the different hot tubs, Concord just had all fit for what we were looking for. It has the ozonator, the shoulder jet and other different jets. Its quality is excellent too. Additionally, the ThermoSpas team has been great to work with. I've really enjoyed all of them. When our seat back cushions weren't holding on, I called them up and they came out to put some new ones in. But from what I've seen doing my own research, the price was a little higher. It was worth the extra price though because we definitely got good service and quality. Overall, the experience with ThermoSpas was very pleasing.

I saw ThermoSpas on the TV ad when I was getting ready to purchase a hot tub from somewhere else, but ThermoSpas was pretty nice. It's built better with better motors and a better heating system, so I thought I'd get it first. The reps were very good people. They really took care of business, did the job and I was happy. I got back problems and all the jets hit the thighs, the knees, the back, and the neck. It hits all the right spots and works very well. Although right below the knees, there should've been some jets 'cause I sit on the seat where it hits me in the neck and I think something should've been there. Other than that, the tub is durable and I believe I'll have it for the next 15 years.

My experience with ThermoSpas has been good up until today. The tub looked like what I was looking for and I’m very satisfied with it. I didn’t want a large number of people. It’s just me and a neighbor too that might want to use it. And I was looking for something in the therapy line, which this seems to have. And for the few times that I’d been able to use it, it has been very successful in helping with certain medical issues I have. I’m sure it would be good for other people who have other problems like strains or sprains.

I have owned a ThermoSpas since 2011. I have had to replace the cover twice already, yes that is three covers in 7 years. I previously owned a Sundance for 10 years (sold it when I moved) and had NEVER replaced the cover. ThermoSpas covers are defective and they won't fix the problem and they don't warranty them according to the store I purchase them from. Not sure why I switched from Sundance!!!

We looked at all the different spas that were on the market and ThermoSpas was one of the better ones. Whenever their salesman came out to do the site survey, he was excellent. He took his time and explained all the features and different options that were available, so that whenever the spa showed up it was a simple set and go. We got the platinum package that has 70 something jets, six pumps, and ozone generators. It’s loaded and I’d consider it a Cadillac of spas. So far, we’re loving it and overall, the quality is good. It’s also beneficial to us from a medicinal therapeutic point-of-view.

The ThermoSpas Concord hot tub is pre-made, and it is cheaper. The saleslady who sold it to me was nice and has made everything convenient and easy. The delivery guy was also really helpful with getting the water right. The hot tub has jets and we have one issue right now with one of the jets not working where its cover for the blower keeps popping off. Other than that, the ThermoSpas tub is better quality than my previous hot tub. It's priced a little high, but I would buy it again.

I needed some hydrotherapy for some medical issues I have. I owned the ThermoSpas years ago and I really liked their product. I was there when they pulled up to the house, dropped the hot tub off and then got it into place and we set it where it needs to be. They were professional with doing that sort of stuff. I was really pleased with them.

We initially contacted ThermoSpas about buying a swim spa, but we ended up buying a regular hot tub from them instead. We already had a hot tub and we were always gonna have a hot tub and a swim spa. We liked the sound of their company, their presentation and we had confidence in their hot tubs. We heard that swim spas are propeller-based like Endless Pools. It's supposed to be superior to swimming in a hot tub jet. But without having a lot of experience with swim spas before buying it, it was too big of a purchase for us and we backed out. Nevertheless, the hot tub we got is of good quality and it's a purchase for the long-term.

We needed a new spa and decided on ThermoSpas. My spa has the lounge chair and five seats, and it has massaging areas. I love it. My interactions with the people at ThermoSpas have been really good. They were professional, friendly and thorough. However, they took $301 and some cents out of my bank account and I never got a payment book from Wells Fargo. They took it out the same day as I had sent in a full payment for the spa. I paid off the spa and I had sent it by check and they took it out. I got the bill from Wells Fargo and Wells Fargo shows what I paid, but with ThermoSpas they took the money out. They didn’t call me. They didn’t tell me they were gonna do it. They just debited.

I got ThermoSpas for therapeutic purposes and the salesman impressed me how it was built and how stable they are. I believe that it is the Cadillac of spas and I’ll have many years of enjoyment in it especially when I retire. The quality is a 100%. So talk to the salesperson and you might have some enjoyment in your future.

I was searching around for a spa and we settled on the one from ThermoSpas. Its therapeutic portion drew me to it. Other than just a hot tub, it was more for therapy and medical effects. The overall package stood out for me because, when I talked with their representative, I was able to see the benefits of their spa and understand the difference between hot tubs or spas and therapy pools. I've only used other brands of hot tubs before on cruise ships and vacations.

I've had ThermoSpas' Manhattan since February and the quality is impeccable. It's the best and biggest model and it's made in the USA. I had an amazing experience with their team and they came through for me every single time. The installation of the tub was flawless. Using it saved my life as it calms me down. Also, I’m a diabetic and the tub helps to get my sugars down. I just would like it to have more lighting. And though I love the pressure that it gives, I wish it was a little bit softer because it’s really hardcore. I would also like for them to change to salt water. I've asked them about it but they never called me back.

BUYER BEWARE! Bought Atlantis 400, delivered Feb. 17 on a Sat. Got error code FLO. Called customer support at 3 pm central time. They’re closed. Waited until Monday. Got a higher-level rep that said couldn’t send repair guy until Thurs. Repair guy came from another state. On Thurs. said it was fixed. The pumps were wired backwards from factory. That night I stepped in and jumped out as the tub was 109 degrees and flashing overheat. Called again and had to schedule same repair guy out.

I got ThermoSpas because of their reputation and the spa is the size we wanted. It looks nice. It’s got all the jets, the massage, the three seats and the lounger. The salesperson was very informative and the delivery people kept us informed exactly where they were and when they’re coming.

ThermoSpas uses independent contractors for service to save money. When you call them for service and know what the problem is, they send out a person to analyze the problem, charging you $65, when you already know what the problem is. These people carry no inventory of parts. If you need a part you must buy it from ThermoSpas and they FedEx it to the installer. For years I had problems with my heating element. I paid for the good element, while they sent the cheap element to the installer, pocketing my $100. I only found out about this because after many years I started using a different company and they showed me the cheap element installed by ThermoSpas. This is stealing from your customer and they must do it as a standard procedure.

I liked my interactions with the team at ThermoSpas. They were good and very positive. Its warranty and quality made us choose ThermoSpas, and the Park Avenue looked to be the best one to be suited for the purpose. We have had so much rain that the ground was saturated so it was not easy getting the product where it needed to go and even though it was empty, it was still heavy. But the fellas who delivered it did an outstanding job in getting it together. The weather in Alabama has been so wet and cold so we've only been able to use the spa twice. There’s only one minor problem that we've experienced. We've got the outside steps with the handle and the steps are not high enough for us. I'm gonna end up buying some more rubberized steps. Two steps are too short for our age. Other than that, I would still recommend ThermoSpas.

ThermoSpas helped me go over every aspect. I picked out what I wanted. I like that they came over and I was able to order how I wanted it. The team that came brought it over and set it up for me. It was perfect and I’m very pleased with the timeline that they provided. I bought a Concord and it is awesome. It's well-made and had everything I wanted. The neck massager and the 99 jets comes up and makes a pillow, which feels good. I just wish it had a radio in it. I’m 55 years old and it feels great using it.

I got a Gemini hot tub from ThermoSpas and I'm loving it. It has a special ionizer in there that helps keep the water better. It also has a neck massager. I use the hot tub every morning and every night and it has tremendously impacted my life. Everything's wonderful. The rep was also very knowledgeable and not pushy. He went through everything. He was here a long time and he answered all my questions. He didn't rush and pressure me. He was really good at what he did. Also, the installation was very easy. I had to have an electrician come in and put in a whole other time. When the installation guys came, they had everything done and it was very quick. They explained everything to me very slowly a couple of times because I never had a spa so I wasn't sure what they were saying.

I’ve had some issues and my chiropractor suggested ThermoSpas. It has a very high-quality reputation and some of our friends have one and they recommended it highly. I got the Diamond model and it’s got everything I could think of. My interaction with their sales team was very good. The guy came out here and he did his onsite visit and inspection and made sure that we had the clearances to get the spa where it was going to go. The quality is top-drawer. It’s like our little oasis in the backyard and I use it three times a week. I'll tell friends they should look into ThermoSpas.

We got the Genesis 400 hot tub from ThermoSpas because of its price, and we’re happy with it. It has the back massage jets, which are very nice, and oxygenator. I like the power that comes from them. The way the tub was constructed, when the electrician hooked up the 220, there was no issue. It has easy access, and that is a phenomenal part of ThermoSpas. We also like that it is insulated. If we have to do any kind of repairs, we don’t have to have somebody take it apart. It’s easy to access for repairs and for draining. Years ago we got something from Cal Spas that had the insulation and we had to go in and remove some of the insulation in order to work on it.

My husband and I decided to splurge for our 30th anniversary and buy a spa. We did the research and called ThermoSpas. The salesman came out and provided us with what seemed to be a lengthy pitch and review of our site. He measured the area and the door of the porch and said it would fit through the door and in the room just fine. We settled on the spa and the specs of where we wanted the power to come in at and the exact type of top we wanted so it would open correctly against the only wall in the room and not cover the windows on the porch. Fast forward... My husband completed the construction of the porch, drywall, paint electricity, etc. in preparation for our spa. The big day arrives and the spa is to be delivered. It DOESN'T fit through the door!!! First issue. We have to stop the delivery and my husband has to now cut out the sliding glass door and cut out the header. Bye bye nice beautiful new wall.

I had a different tub but it was way outdated and I bought from one of my employees. His grandfather was selling it years ago at $300. Over other hot tub manufacturers, I like the way that ThermoSpas build their tubs. They were quality pieces and overall quality is excellent. The cost was in line with the quality and I really liked what I saw. I was convinced that was the way to go. Also, I liked the looks of the spa, its functions and the price was right so I went for it. I got the Park Avenue hot tub. It has five pumps in there and it includes the neck massage. It really feels like a deep tissue massage and that’s what I really like about it. The tub got everything on it. The installation of the tub went very well and I was able to interact with the installers. I purchased chemicals and stuff online with them. I enjoy having ThermoSpas hot tub and I like the way that I feel after I use it. I would definitely recommend them.

We've been interested in purchasing a spa for some time. Since my husband travels a lot, I have always been the decision maker for major purchases and home improvements. This has been our arrangement for over 40 years of marriage. We both have extensive experience being in sales and customer service ourselves, so I know the spiel claiming they need both spouses present, if it's the female calling, because many companies are misinformed that the husband is the main decision maker and controls the finances. Once in a while I run into the illegal discrimination of refusing to do business with females if I admit that I'm married and I can't guarantee my husband will be available. When my husband has done the shopping, he has never been required to have his spouse with him for these types of appointments.

We use our ThermoSpas hot tub just about every night. I sit on the deck for eight hours so it actually improves my life a lot because it makes me more relaxed in the evenings. We had a different hot tub before and I love the ThermoSpas much better. The quality is excellent. It is a little more expensive but I get what I paid for. The salesman was very nice and the installation guy was excellent. The whole team has been really good. We had a cover installed and it was missing a bracket so they had to send another one out. The guy came out and installed it. I would tell a friend to hurry up and get a ThermoSpas hot tub.

I called inquiring about pricing and was told we needed a consult to ensure we chose the perfect hot tub for our family. Since this is our first hot tub purchase we thought that a "reputable" company could provide some guidance on selecting a hot tub based on our needs. However, we spent less than 10 minutes outside discussing size and then the rep wanted to get right down to business trying to sell us the hot tub. The "hour or so" consult lasted 2.5 hours and we nearly had to push the sales rep out the door. The consult did not take so long because we had questions, but because when we told him we needed time to discuss and talk about the purchase he would try to convince us the price is justifiable because the hot tub is of a high quality.

A friend at work has a ThermoSpa and she said it's worth it. I had a Cal Spa and wanted an upgrade. So we got the sales rep out here and he said that I will be his easiest sale because I'm a previous spa owner and I know what I don’t like. He said that he's going to show me what I'm going to like. There’s not a lot that has better quality. So I called ThermoSpa and the woman I talked to kept me on the phone and emailed me a pdf file that was very easy to print. If I needed anything, she had it right there and I had the easiest experience with them. She told me that my hot tub is going to be manufactured.

We had a ThermoSpas hot tub before and we had gotten rid of it and decided we wanted something smaller. We then saw the Gemini which has 51 jets and we liked it. The cost is pretty high, but you get what you pay for. Its quality is very good. I only had it about three weeks and if I had some aches and pains, I go and sit in a hot tub.

I saw a ThermoSpas infomercial and it described how I could have a little more flexibility in where the jets were, which was a big concern of mine. I got a Concord and the sales reps were very helpful. They sent out an email that gave me complete instructions on how to get started. Also, I had no idea about the Ozonator until the guy came and explained it. Other than that, I like the tub's features for the feet and neck massage. The hot tub is excellent and I use it about twice a week lately. And when it’s not as frigid cold, I’ll use it a little more. I debated on whether or not I should spend the money for it, but I’m very happy that I have.

We chose ThermoSpas over other hot tub companies for the quality and warranty, and we got the Park Avenue. It had a number of jets and a wide lounge, which is probably the best feature. The ThermoSpas team was very professional and courteous and The quality of the tub has been very good so far and I use the tub about four times a week.

I saw a ThermoSpas' infomercial and their salesman who came over seemed knowledgeable. He answered my questions and his point did real good. The hot tub has been a nice place to go and I'd recommend ThermoSpas.

I liked ThermoSpas' manufacturing, the type of installation that the spa has, and it has titanium components. They had great reviews, too. I got the Park Avenue model because I liked that I can adjust the pressure in the seats. I'm a water person and I need to be in the water. I like it when it's 90 degrees outside and I've got the swimming pool in the summer. Now, I got the hot tub for the winter where I can get warm. I hate cold weather and I freeze when it's cold. Also, the tub has really helped my husband. John, of their reps, came out here once and he was amazing.

We purchased our spa (ThermoSpas Park Avenue) in August of 2010, was not delivered until November of 2010 which meant installing it in the snow. Promotion by ThermoSpa was that this is one of the best Spas on the market their overall quality was superb and justified the high price of their spa as compared to other comparable models. The first 3 years the spa was overall trouble free, but by the 4th year problems mounted with a number of issues including: tub jets falling apart and out, an improperly installed poly line that was for another model and not used on the one we had allowing leakage on the interior on one of the pump motors (if the diverter valve for Section 2A and 2B was any position other full divert then internal leakage taking place).

ThermoSpas was the only one we found that had extra insulation in it and we bought their Concord model since it was what we wanted. Their sales guy was nice and upfront about everything. But they kept the tub in their warehouse in Vegas for over a week before they delivered it to us. We live about 60 miles from Vegas and I would have liked it down here because I had to jump through some hoops to get a foundation poured and electric node over. So I was put out by that. Also, the spa could use a few more steps going into it. My wife and I have short legs, so we have to make an extra step out of it. My wife likes the tub though and she’s crazy about it. But I'm not. If I had to do it over again, I probably wouldn’t have bought it.

My sister has ThermoSpas and it must be a good product because it has a 10-year warranty and we watched how they're manufactured. I have researched tons of videos and I went in that direction. We got the Concord model since it’s what I could afford. The customer service could be improved but that’s okay and both the sales and the delivery crew were good.

My wife has a back issue. ThermoSpas is of better quality over other products and we bought the Atlantis model for her. It helps her with her aches and pains. The installation team and the guy who repaired a couple of things after the installation were friendly and were able to answer our questions. Also, everybody was professional and honest with us. We've had a very pleasant experience and if we had to do it again, we would. We enjoy ThermoSpas.

We saw extensive information on the ThermoSpas hot tub that showed on television that it was just so much better built than the majority of the tubs out there. I like the fact that it didn’t have the spray foam and that it was a lot more energy efficient. We bought the Concord model partly for the cost. The people who installed it for us did a very good job and put it up quickly. We're perfectly satisfied with how they installed it. The tub feels like it added luxury to our life that we never had before. In the evenings, once we're done watching our TV programs, it's nice to just go out and relax in the tub before we go to bed. I'm very happy with it. A couple of days ago, we got a letter from the gentleman that sold us the spa and thanked us for our business and sent us some card that we would get discount if we referred some other people for the tub.

ThermoSpas seemed to be a better spa than everybody else and I decided to go with them over other manufacturers because of the warranty. The installation team was fine, although they weren't happy. They said it should have been a crane job but the salesman said it wasn't. So it took them some time, but they got it up as quick and as efficient as they could. Since the installation, I'm still trying to figure what to put in weekly and how to balance the chemicals. The water is still a little tea-colored. They left a manual with me so I just got to read that.

What I liked about ThermoSpas was that we were able to sit down and talk to somebody about what we were actually looking for and we could customize to an extent. The overall experience was absolutely wonderful from the first dealing and dealing with the person who came to the house and the installation. The quality of the hot tub is wonderful especially compared to the one we had. The hot tub we had before was big and it was more of a party hot tub. We were looking for something more therapeutic with more jets now that we're old. I'm very happy with the product, the quality, and the experience. I would recommend ThermoSpas highly to anybody.

I did my research on Thermospas years ago, and it has better quality, as well as more jets than other hot tub manufacturers. So far, it’s been good, and our lives feel better. The sales guy and the delivery team were fabulous. We travel for a living as truck drivers and we’re home just a few days a month. But they have been very patient. It took us a year and a half for them to deliver our hot tub and we had to build the deck for it. It has been hooked up just two weeks ago.

I like the way ThermoSpas was built, its installation and the stuff underneath. Also, I don't have to dig through all that installation to get something fixed. Their people got wet when they brought it to me and they were really nice. When I have gotten into the tub, I really liked it and my boyfriend loves it, too. It really helps my back and hips. But I'm having trouble with it right now. I can't get the bromine on it. Sometimes I do and then sometimes I don't. I'm getting a lot of bubbles, too. I called them once because I couldn't get the alkaline and the other one up. They told me what to do and it fixed it really good. I thought I'd try to get this other one fixed by myself but it's not working so, I'll have to call in.

There was miscommunication within the ThermoSpas team that caused my frustration; however, as soon as they realized internally that this happened, they went above and beyond to take care of me and resolve the issue. Which is all anyone could ask for, they really turned out to be top notch.

ThermoSpas hot tubs are more therapeutic for some pains and their Concord seemed to also have more things for therapeutic effects for muscles and backs than any of the others did. The engineer who came over and did the sales talk seemed very knowledgeable about it, and it was a good experience. Then the folks who came over to set it up seemed to be very confident and they did a nice job. With a couple of phone calls for the delivery date, the folks are very pleasant to work with. We've had hot tubs for the last 25 years and the Concord has a couple more bells and whistles than the others we've had.

I highly recommend ThermoSpas Hot Tubs especially its quality. We wanted to get a spa for therapeutic purposes. I have two areas in my back that are broken due to a severe car wreck while my husband had a back surgery. I did some research and I saw good writing about ThermoSpas. I also liked the construction of their products and the durability of the frames versus the other spas. The sales rep who came out was outstanding, friendly, and very laidback wherein he did not pressure us. He gave us a lot of information too. We're very pleased and we're having a great time with our spa. I like the power of the rotating of the jets because it's very therapeutic. I use it every other day at least, usually in the evening after I get home from work. My grandchildren also love the ThermoSpas hot tub.

Ordered a Maui Diamond to replace a Lexington model, which we had owned for over 25 years. After speaking to the salesman, we discovered that we should have performed some routine service on the Lexington. However, we had no problems aside from replacing a little rubber piece on one of the jets! That is why we wanted to stay with ThermoSpas. ThermoSpas' website lets you build your model but pricing is only available when the site survey is done. We have since had over a dozen repeat calls indicating that we were interested in purchasing a tub and offering to set up the site survey. The last call happened almost a week after the tub was installed.

My new spa was delivered in the first week of July. I was very excited and couldn't wait to get it filled up. The delivery team was awesome and very professional. Once the delivery team was gone and the tub was full of water and wired up the problems began. The first problem we found was a leaking valve for the pillow jets. Then we start inspecting and find two damaged slats, and the pillows in the tub weren't installed in the correct location. I contacted ThermoSpas and they were very helpful with getting these items taken care of and they also sent me free chemicals. At this point I'm thinking okay just a minor hiccup and all is good from here... A week later I go out to use the tub and find water leaking all around the tub. I start removing panels and find that a main suction line was leaking. It had filled the bottom pan of the tub completely full of water approx. 4 inches deep before it starting spilling out.

I am deeply disappointed with our Manhattan ThermoSpas and the service. After the delivery people left and we filled it up it worked for about 2 minutes. Getting a service person back out took two weeks. After spending over 10k you would think you would at least get a working product and good customer service. We used it yesterday and when we got it the water temperature was 95. I set it at 91 but it kept getting hotter??? WTF. I wanted to cool it down but it increased 6 degrees.

I like ThermoSpas hot tub's energy efficiency. The hot tub is very easy to maintain, very relaxing and we have entertained with it. Also, when I called them at the beginning because I didn't know what I was doing, their reps were really helpful. One of the sales rep came down to help me set up. I called again to ask a question. They're really great as far as customer service. They'll go out of their way to help and so far, it's been awesome. So far, our experience has been great.

I purchased a spa 8 weeks ago. Wasn't initially convinced but the sales person convinced me to pay more for a quality spa but that is where the quality ended. Received my spa a week ago, delivery guys almost refused delivery since the sales person did not measure right, but finally they got it in after taking some stuff apart. Delivery was ok and helpful although they don't do anything to help setup. If you have never owed one you are on your own. After connecting power the only thing flashing on it was errors, sensor errors and nothing would come on. I had to call in and after 50 minutes I got someone to walk me through priming which had nothing to do with the real problem, the offer was to send someone in 48 hours, just got it and wanted to use it.

Owned one 5th Avenue ThermoSpa since January 2004. I am a nurse and had turned 40. This little spa saved my spine and all my muscles. We have only replaced one cover with lift and one motor. We live in northeast and have watched many World Series world championships and Super Bowls outside with all the teenagers seated from the spa... Have recommended this to many.

I saw a ThermoSpas infomercial. They had a reputation and I liked the guarantee that comes along with it. I also liked the style and the service, including the fact that they came out and did an inspection on the property to make sure that everything would work properly. We told the salesperson that we had a limited amount of time because we had to pick up our daughter and he was very professional and courteous. There was no pressure. He was able to give us the spa we wanted for the price we wanted. He did offer a less expensive spa but we went ahead and had the custom one made.

In 11 years, I barely had any problems with the ThermoSpas tub I had at my last house in North Carolina. It's a lot more money, but they don’t break. There are two posts that the tub had to fit in between underneath the roof. There was a limited space and the Atlantis model is the only one that fits. They called once to make sure everything was good and they're good. Also, I'm more relaxed since the installation of the tub and I highly recommend them all the time.

I've had ThermoSpas before and I liked the design of it. I got the Manhattan model because that was supposedly the best. We use it everyday and it's a joy to have. I like the lounge and the wave features. Everything has been good, including delivery, set up and support. They're pretty easy to get a hold of and very informative. We got some directions back and forth to do stuff on chemicals. Our experience has been very good.

I had a Lifestyles hot tub which I bought from Wayfair.com and it cracked on me in the first year. I called them up and they wouldn't do anything at all. It had a one-year warranty but it cracked two days after my warranty. I attempted to fix it myself and there is absolutely nobody in Columbus where I'm stationed that fixes hot tubs. I had to leave it there and it wasted away. I wasted over $4,000 and it dwindled away. Then, I was looking at the TV and I saw ThermoSpas for over a year. I kept on looking at it but I didn't know if I should invest in another tub again. The family asked what I thought about a tub and my dad came in and said to invest in a tub. I said was not doing the tub thing again and that there's nobody to fix a tub around, but I called ThermoSpas.

You may find better looking hot tubs out there compared to ThermoSpas units. But ThermoSpas do have a nice design, strong structural frame, are very well-isolated, have a lot of useful features when added (blower, 4-6 pumps, more jets, large capacity ozonator, etc) that are worth of every penny you spend and every effort you make toward it. It will take you a couple of weeks to understand and manage the water chemistry and the chemical balance, but once you get it done, it will go just fine. Unfortunately, delivery crew are not very helpful when explaining features or it may be the excitement of the first day that overcomes the attention needed for absorbing new information. Whatever it is, you will need to read several times the booklet and I also recommend reading and having with you "Understanding the Water Chemistry for Spas".

When I bought my house it had a tub already in it but the computer was shot and it was 10 years old. I heard ThermoSpas was the best. I got Maui which was a good model for the elderly. However, I expected a little more service than I got for $16,000. Even the guys that set it up weren't much help. It's a beautiful spa and it would be good once I get to use it, but I'm not too happy with the service. I'm not a very good reader and it's a little confusing on the chemicals. I found out that I'm not supposed to be using chlorine, I'm supposed to be using bromine. I'd love to get in and use it but I'm continuously trying to balance the chemicals in it. For the money that I spent, I could have gotten a spa that was a lot less expensive and didn't have a lot of service involved with it.

ThermoSpas looked like it was a good quality product. I got the Chesapeake model and it's very relaxing. It helps me sleep at night. The service was good and it was a good experience all around. There was a little leak and it was just a clamp that wasn’t tightened. So, the guy from ThermoSpas came out and fixed it, and it was fine. He was very nice and very professional.

I saw ThermoSpas on TV and that was what got us thinking about it. So, we bought from them because of the quality of the manufacturing and they have extras like having more pumps. It was also reasonable to do it in the space that we had to put it in. We use it almost everyday and enjoy it, so from that standpoint it has impacted our lives. I go out and shoot a 65 on a golf course, anything like that, because of it. We would certainly recommend ThermoSpas to anybody.

I had responded on the web for ThermoSpas because I was interested in getting a hot tub. Then, somebody called me from Connecticut. It was a nice conversation with the guy. When the guy came, I smiled a little bit when he said he was a technician. But, I realized right away that he's a salesman and that was okay with me. The presentation was very solid. He was very good and very professional. He answered all my questions and gave me a price. I said “I can't do that. Well, get somebody on the phone who can.” And so we called back to Connecticut and it worked out really well.

I purchased a ThermoSpas and while the initial experience with the product was good, I quickly found out that the company did not have any local service technicians and getting any repairs (which were plenty) were nearly impossible. So the hot tub has sat empty and useless in my backyard for the past couple of years. My advice...buy from a local dealer who services their product.

A little delinquent in writing my review, I apologize for that. What can I say about our Aquacisor other than we "LOVE IT". From our first experience with our salesperson Joe, the delivery people, to when having a minor issue dealing with Zach in Customer Service all have been positive. My only disappointment was that I couldn't fit a full swim spa in the space that works. We use ours almost every day. We have not yet worked out a full exercise regimen but do what we can. There have been some days that just a Aroma Therapy session is warranted and having the depth which I couldn't find in any other makes it totally a relaxing experience.

We purchased our ThermoSpas about 2 years ago. The sales rep was very high pressure and won't return our calls since he has his commission. The person that delivered the tub hit one of our fence posts and never let us know. We have tried to contact ThermoSpas with chemical problems and no one returned our calls or helped us. We now have issues with the tub running correctly and have an expensive tub in our backyard that can't be used. Very disappointed in our experience, Thermospas product and customer service. Wish I had a better opinion of this company but I would not recommend anyone using them or their product.

The sales rep from ThermoSpas was amazing. He explained a lot of stuff and showed the different qualities that the ThermoSpas had that other spas didn’t have in the thickness and durability. These qualities were what made us go with them. The hot tub definitely makes us a lot more relaxed. It's great and I feel good for an hour or two afterwards. I had no problems through any of it. The setup crew was awesome and they walked us step-by-step through everything.

ThermoSpas seemed to offer a little bit more for the price. The guy who came to talk to us about the spas really sold us a spa and he was pretty good at it. I got hurt at work over four years ago and ThermoSpas is the best thing. It also makes me sleep better. It has really helped me a bunch more than anything because I did 45 physical therapies, but none of them had anything to do with any water. I recommend ThermoSpas to anybody. It’s helped us so we can take care of my mom who has dementia and Alzheimer’s. We got it down the building, close to our house so we go down there individually. The kids and grandkids like the ThermoSpas too.

My friends had a ThermoSpas tub and it was a great product. ThermoSpas is a Connecticut company and they're tied up now with Jacuzzi, and that was all it took for me to purchase one. The delivery team was outstanding. There were three of them and they knew what they were doing. I got confused and they explained everything. I was looking for the filters to rinse them out and I couldn’t find them, so I called ThermoSpas and they told me, “Just lift up the basket, take the cover off there and lift out the basket and it’s right under there.” Everybody’s been real good and we're out in the tub almost every night. The one thing I’m always concerned with is the stairs are too short, but otherwise, I've already recommended ThermoSpas.

The ThermoSpas website, as well as the gentleman that came out, were very good. He came out and allowed us to pinpoint the exact type of spa that was going to be both financially sound and what we were looking for. Reading through a lot of their reviews, I’m pretty happy with it. They seemed very professional and the ease of ordering was efficient as well. The tub is nice and relaxing.

My wife has a lot of rheumatoid and swellings, so we wanted something to help her with her pain. We got to look into different companies and decided to go with ThermoSpas because of the cost and the way their tub is built. Also, we were thinking about her illnesses. The salesman that came out used the Concord model for the same reason, he suggested certain jets, and that's the way we went with the Concord model.

We previously had a hot tub that was a different brand but it was broken so it was time to get a new one. The rep from ThermoSpas came out and did his presentation. He convinced us that it would be a better quality. The Atlantis model fit in the space that we had for a spa and it can sit the right number of people. My kids enjoy our hot tub and my husband uses it a lot for his aches and pains, so he is more comfortable. We’re really happy with the tub and it seems like an excellent product but we did run into a minor snafus with scheduling with the person that was in our area to deliver. It ended up delaying the delivery a little bit more than we thought it would. He wasn’t super great at communicating with us about it.

ThermoSpas salesman Stan came out and explained about the hot tub. He was awesome and I got the Chesapeake model. The tub is not filled with Styrofoam in the inside so if something goes wrong with it because of leaking, the problem can easily be found. The other ones are filled in with hard Styrofoam inside so if I have to get anything fixed, all that Styrofoam has to be cut to get into it. It'll be a lot easier having the said model, plus it has a 10-year warranty. It also got a special heater and it never rusts.

We were talking about getting a hot tub for years and then the sales rep of ThermoSpas came and started talking about it. We weren’t fully on board before and his sales pitch was really good. It was a little expensive, but we took the sales pitch. We got the Park Avenue model and I like the size of it for our family. The guy who dropped it off was fine until I asked him to help me with the chemicals. I’ve never had a spa before, so I didn’t know how to use them. I thought it would be helpful to have someone else to guide me. It was a little bit disturbing for us as new customers spending this kind of money on something and not really getting guidance that way. I tried to call the 1-800 number numerous times and I was on hold for 25 minutes and that was very upsetting. I didn’t feel supported. I'm really happy with the spa however I would like them to answer the phone when the customers call.

I got a ThermoSpa Concord model since they were having a deal on it. I had multiple phone calls with the installation group and out of cases of the build progress. I had no issues, especially with the installation group. They explained everything they were going to do and set up the appointment. It's nice to have the tub for relaxation. My son and I enjoy it. Our experience has been very good.

My installer was awesome for the amount of work he did. He laid it out the way I wanted it to be laid out and I helped him. We had it done relatively quick and easy and he helped me the way I had the wiring run up to the bottom. He drilled a hole out and did things that he didn’t have to do. I had a jet missing and when he brought it, he broke a piece of the rim and he wrote it down on the receipt that I signed and sent it to them. I'm still waiting on that. Overall I've had a tub for 30 years so it hasn’t changed much, but I'm happier that I got more jets and more pressure from my ThermoSpas tub.

We were looking for a tub and a friend mine had ThermoSpas. He recommended it and said that they were the best around so I looked. I also noticed they were in the high end with their prices. I could have went a lot cheaper but I figured to get something that somebody I know is satisfied with. I had also seen my friend's tub and it seemed pretty good. Additionally, I considered the fact that it's not sold in stores. It's directly from the manufacturer to the warehouse to my house so I'm eliminating the middle man. The people who came in for the delivery were three men and a woman. The woman explained to me all the features and the men were helpful, too. While the woman was showing me the controls and everything, the men were showing me about the cover, the stairs, etc. They did their best.

After 2 yrs of experience with a ThermoSpa hot tub, a review and "food for thought" for potential buyers is in order. Being a former hot tub owner, I've had enough experience to offer a few insights and WARNINGS. I bought this relatively expensive tub because it offers a jet system designed to relieve RA symptoms... and it does. However, potential buyers should consider that unlike buying a spa locally where you basically get a turn key job and local service, with Thermospa it is delivered, rolled off a trailer, and it is yours.

I liked that the ThermoSpas hot tub is constructed inside without the foam so it’s easily repaired in case it needs to. The Gemini model fit my space that I have allotted for it and I also liked the pricing of it. The rep who came out to do the estimate was very helpful and knowledgeable. The delivery guys were also very extremely helpful and were early. I was very impressed with both. By the time I got home, everything was ready to be brought in. They explained everything about the chemicals and whatnot though I still have to do the extra reading. I also needed assistance taking the door off the hinges and they were more than helpful to do that for me. I was happy.

ThermoSpas had good reviews online and everything seemed to be fine. The salesperson came out and they're the only ones that make an Aquacisor without going to a swim spa. Then there was a production delay. We were okay with that because we're gonna put our house on the market and we spoke with them about it. ThermoSpas called to say that the spa was in Portland. We told them to have it delivered. However, the delivery person never returned our phone call. Finally, I got hold of Adrian and after two calls to him, the delivery guy got back to us. He was supposed to come out and look at our site. It took a month and a half before we could get the delivery date confirmed. We also had ordered the cover special way but it's not correct. They told us we would get it within 10 to 12 days and it's now almost a month that we have not heard a word on it.

I've been using ThermoSpas since September and I totally enjoy it. It's what I wanted when I got it. I had another tub before but it was worn out, so it had to go, and I had to have another one because I have multiple sclerosis. I really like ThermoSpas better because it has a lot more jets and it's a lot easier to control. ThermoSpas had a guy come out and to check it out. He told me where to put the tub and he checked with me a couple of times. He was really smart. He answered my questions and knew what he was talking about.

I did some research on the internet and talked to representatives from a couple of different companies and ended up buying from ThermoSpas. I looked at their warranty and the way it was designed to put together, and that’s what made me decide to go with them. I sleep better at night because I use the hot tub before I go to bed. It is very relaxing at night.

I've had ThermoSpas for a month now and I'm more relaxed when I use it. I had used an in-the-ground spa at my other house for about 10 years which is therapeutic for my neck, shoulder, and lower back issues. The areas of concentration were adjustable, but there were spots that it cannot reach so I had to crawl underwater to get to it. But now, there's plenty of it to make that happen with my new hot tub.

I've had hot tubs for 25 years but when I was able to afford it, I got the top-of-the-line one from ThermoSpas two months ago. It’s a superior product and a pleasure to own it. The installation was very professional and it's been generally a good experience.

Christine, the ThermoSpas Hot Tubs salesperson who came to the house, was very nice and confident. We enjoyed her. She even contacted us several times to see how things were going. We had to install something even before we started work on it, which was done timely and very nicely. We just got the tub and the electrician isn't even finished with it yet.

I feel more relaxed with my ThermoSpas hot tub. It's all good. The sales guy who came out to the house was able to answer all my questions and any concerns I had like making sure the spa I had picked out would fit where I wanted it to.

ThermoSpas have the best spa ever and I use it every day. I like that I can just sit in it. We had a few concerns, though. The control for the lounge doesn't have a light. When it's dark, we don't see where to press and we have to have a flashlight. Other controls should have light as well. At some point we also had a lot of this white rubber coming out. Most of it was found on the lounge side and it's really hard to remove despite having bought two sponge and a cleaner. It also comes right back. On the same side where we found that, some of the jets were blocked. We removed the jets and there was a big silicone coming out of the spa. We were concerned about where the silicone came from and if there was going to be a risk later on that some pieces would come apart. But we love the spa and the fact that we can adjust everything differently depending on how we feel. We can share it with another person too and that person can do her own thing.

I did some investigation with local spa companies since I figured I wouldn’t have any problem getting service locally. We had gotten prices from them concerning some of their stuff without going to the showroom to see if it fits our budget. On the contrary, ThermoSpas wouldn’t give us anything over the phone. They insisted on a guy coming out to our house, which was fine. After the sales rep came out and showed us the different levels that we could purchase, in doing research on the computer, I found out that the Park Avenue was the most popular model. We wanted something above average and we're looking for something that is three-quarters way up the scale as far as its accessories and amenities, so we went with that.

I watched ThermoSpas on a commercial. We received our hot tub in July and had trouble with it ever since. Our fuse blew and it took about three weeks to get somebody to come fix it. I don't want the tub - it's not at all what I expected and there's been a headache ever since we bought it.

I purchased a ThermoSpas about 25 years ago when they were sold by local individual spa stores. The individual stores were responsible for warranty service and any other assistance you may need. The spa I had lasted a long time. NOW, they are based solely out of New England. They say that their headquarter are based in the U.S.A. That is true. That is all that is true. The Hot Tubs are seriously overpriced, cheaply made, and customer service is almost non-existent once you've laid your money down. Don't believe me. Search Complaints ThermoSpas and you'll see. Choose another manufacturer.

I am extremely disappointed that the customer service rep cancelled my design appointment because my husband couldn't be there. I clearly articulated that he does not want to be there and that we have very conflicting schedules, we both work. I am totally capable of making all of the decisions as to what I want in a hot tub, especially since I am the one that wants this, not him. I am also financially independent, I could pay cash myself or qualify for a loan with my own credit if I chose to pay with credit. ThermoSpas is doing a huge injustice to the company to insist on such qualifications for a consultation. You are forcing people to take their business elsewhere without even hearing about your product. You really should reconsider this policy to avoid losing future business.

I have scheduled an appointment for a sales/tech rep to come out to our home to discuss the right hot tub for us and provide us with pricing. Unfortunately the next available appointment wasn't available until July 2, 2016 (made the appointment 3 weeks prior). 1 day before the appointment I received a text message to call them (they should be calling me to confirm the appointment not the other way around). I called and confirmed that I, my father and my mother will all be present at the time of the appointment at our home. Sales rep (Kelly) canceled my appointment claiming she needs the owners to approve. I provided the owners (my mom and dad) contact information but the sales rep still canceled my appointment.

We've had ThermoSpas for three to four months now and the tub has improved our outdoor living space. Also, our aches and pains have been better.

I've been using ThermoSpas since January. It's relaxing and I enjoy it. Their reps answered right away when I had a question when I first got it which made it easy to get started with everything.

We love the bubbles about ThermoSpas. Their team members were very friendly. The only disappointment was it was not delivered as planned. There was a crack in the factory and I had to wait. We wanted it for Christmas and didn't get it until January, but they provided smooth service overall. I'd buy it again.

We've had our ThermoSpas since January. We used them because of the price and that it's all open underneath and easy to fix being open at the base.

I have my ThermoSpas hot tub inside the sunroom that I built. I can use it anytime and it’s very relaxing. So far, everything has been excellent. I'm completely satisfied.

I trust ThermoSpas and they showed me how the hot tub was put together. ThermoSpas was more expensive than some of the ones that I’ve checked but I felt it was reliable. It was my first hot tub, so I didn’t want any trouble. I have a lot of problems with my knees and ThermoSpas has really helped with that and with my aching muscles. The hot tub is easy to maintain and I’ve been happy with it so far. I’m excited to see how it goes when summertime comes.

ThermoSpas' quality was higher than other hot tub manufacturers so I chose them. During the purchase part, they were friendly, courteous and knowledgeable and since the installation of our hot tub, we have an improved outdoor living space.

I had ThermoSpas last November and I like the way their products were built. I enjoyed being in the tub since I get out of work to just relax and it has taken a lot of the stress that I felt away. The problem that I'm having right now, trying to control the temperature, is nothing major. I just need to look in the metal handle just a little bit more and I'll figure it out, but all in all, I like the spa. I wouldn't buy anything else.

It's a lot worse with ThermoSpas Hot Tubs than I thought it was going to be. I like the hot tub but it’s always either cloudy especially when I use pump 2. The customer service people told me to do several things. I did it and it acted like it was going to clear up but it never did. So, I just don’t use pump 2. The tub got an ozonator on and it’s got that thing that goes down inside where the filters are to flush them out. I’ve asked the customer service and they explained it like it’s so simple and I cannot get it right. I am messing with it now. I put chlorine in it every other day since I can do the tester. And when it says to do something, I’ll add or delete it and I’m going to get my test strip and it says pH in pad and it got colors there and the next one is chlorine, the next one is pure alkaline. What the heck! And then the last one is PPM stabilizer, nearest handle.

I started getting arthritis when I was a high school freshman. It's not terribly bad but bad enough that I don't want to get it any worse. So when I thought that I could afford the ThermoSpas, which is not cheap, I bought it. I decided to build a deck in my backyard to set the spa on and then enclosed it in a room since it's generally windy where I live. I haven't used it yet because I did several things to my house and they aren't finished yet. I’m sure that the spa will be great and I’m looking forward to using it.

Since I had my home presentation and got my price, I had a question relating to the size of the deck I will need to the hot tub and steps. I emailed the salesman (he did not leave a number to call him at) and a week later I still have not heard anything. Yesterday I went to a local hot tub show and found a tub as good as ThermoSpas for $6000.00 less and it tells you what is wrong with it when it goes wrong and I have local support. I hear that ThermoSpas are made in Mexico.

I really liked ThermoSpas. I interacted with them a couple of times for my questions and it has been pleasant. I was thinking to call them to see if they could send someone to check on the hot tub because sometimes the buttons for the options doesn't respond and I don't know if that is something that could be done. Other than that, it's really good. I purchased it because I'm a cancer patient and have fibromyalgia, and it's comfortable. I'd recommend ThermoSpas.

The installers did a real good job. I had a good experience when I purchased it and they did the installation. But we're just starting to use it. I had it turned on and it was running. It ran for about two days when my wife went out there and it was shooting water out of it. It's just gushing out and lost about half the water out. So we shut it down and just started it back this morning.

I got my first hot tub from ThermoSpas back in December and the team from ThermoSpas were very professional and were a great help. I'm a lot more relaxed since having my ThermoSpas tub. I'm very happy with everything, including the tub.

I got my spa in December of last year, and it's made me more relaxed. My aches and pains are less. It has improved our outdoor space, too. It looks really nice where it is and my girlfriend also loves it. I had a wonderful experience with ThermoSpas.

The sales guy from ThermoSpas Hot Tubs did a good job in terms of presenting the product and the pros and cons of it. They were very timely with the delivery and that process was very good. They were very efficient and very helpful in their explanation and training. I've had the tub for less than a year and I've only used it one time. It was a very good and enjoyable experience.

With ThermoSpas, I am more relaxed and have an improved outdoor living space. It is great to have them.

This is our first ThermoSpas, and we've had it for five months now. The guys that came out and set it up were good. I like the way the tub works, it's a good stress reliever. My daughter has Lupus and she uses it. It's been a good experience.