ThermoSpas Hot Tubs Reviews
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About ThermoSpas Hot Tubs Reviews
ThermoSpas has manufactured hot tubs since 1983 and focuses on delivering quality customer service. Each spa receives a 100% inspection checklist score before it reaches your home. ThermoSpas' "Customer First" approach to all its products also guarantees a 24-hour call-back commitment and a promise to handle any service issue in less than a week.
Pros & Cons
Pros
- Highly customizable
- Great for therapy and relaxation
- Lengthy warranty
Cons
- Limited pricing info online
Bottom Line
ThermoSpas has a reputation for unmatched customer service along with one of the longest extended warranties in the industry. The company might have a higher price point, but its hot tubs are high quality and customizable.
Featured Reviews
… It’s got a lot of features, like five engines, lighting and jets. And it accommodates five people. It’s nice and of good quality. It’s pretty expensive. But it makes my wife fee...
Read full reviewI like the quality of ThermoSpas' products and the warranty on them. We also liked how we were able to test drive their unit a couple of times. We got one of their spas with a swi...
Read full reviewThermoSpas review
ThermoSpas caters to those looking for a specialty hot tub that provides therapy, rest, relaxation, community and luxury with one product. ThermoSpas equips each tub with high-quality filters, water purification, heating systems and pumps. It offers customizable hot tubs and swim spas that are simple to maintain and clean, and customers can choose between varying lighting options, jet configurations and seating capacities.
ThermoSpas hot tubs
Customers can choose from nine ThermoSpas hot tub models with varying sizes and capacities. Each hot tub has customizable features and optional upgrades.
| Model | Seats | Jets | Capacity |
|---|---|---|---|
| Gemini | 2 adults | 28 - 51 | 215 gallons |
| Concord | 4 adults | 51 - 99 | 411 gallons |
| Atlantis | 4 adults | 31 - 42 | 365 gallons |
| Park Avenue | 5 adults | 42 - 118 | 412 gallons |
| Chesapeake | 5 adults | 41 - 57 | 400 gallons |
| Maui | 2 - 3 adults | 24 - 62 | 300 gallons |
| Manhattan | 6 - 8 adults | 45 - 125 | 430 gallons |
You can tailor your hot tub experience to reflect your lifestyle and preferred use with lighting effects, shells, cabinets, energy-saving options and jet configurations.
- Lighting effects: Premium LED lighting packages include illuminated grab bars, multicolored pillow jets and underwater light options. LED lighting improves your hot tub's appearance and adds an extra safety element. You can control the color scheme and adjust the way the lights cycle from one color to the next.
- Shells and cabinets: ThermoSpas offers eight different shell colors, including Blue Stone, Desert Stone, Copper Beach, Silver Marble, Ocean Wave, Black Opal, Frosted Pearl and Calico Marble. ThermoSpas makes its cabinets out of ThermoBoard, a material that doesn't warp or bend with extended exposure to water. The cabinets are easy to clean, durable, reversible and 100% knot-free. You can also select from four cabinet covers and add top rails to complete the design.
- Jets: ThermoSpas' hot tubs usually have more than 70 jets, ranging from pillow, therapy and swirl jets to whirlpool, pulsating and laser jets. Customers can combine jets to create a customized experience.
- Energy savings: ThermoSpas designs all of its models to be energy efficient and help lower your utility costs. Energy-saving features like automatic shut off and economy mode let you control how you use your hot tub.
ThermoSpa prices
ThermoSpas' prices start at around $4,000 and go up to $22,000 or more. This wide range reflects varying levels of upgrades and customization. Basic models, such as the Gemini, without any added features or updates, fall at the lower end of the pricing structure. Larger specialty models, such as the Manhattan II, are at the higher end of the pricing structure. ThermoSpas frequently discounts its hot tub prices, and the company often offers specials for free delivery and installation.
ThermoSpas covers and accessories
You can purchase ThermoSpas hot tub covers and other accessories through its online store. A few items you can order from the ThermoSpas online store include:
- ThermoSpas covers: If you want to upgrade your hot tub cover, you can buy a Thermocover or a Supercover. Both offer more durability and energy efficiency than the standard cover. Hot tub covers lock in heat, and ThermoSpas’ covers feature insulating technology to prevent the hot tub's heater from working overtime.
- ThermoSpas cover lifters: ThermoLifts range from $349 to $399. The most advanced version, the ThermoLift 300, requires minimal effort to pull back.
- ThermoSpas parts: If any of your hot tub's parts need to be repaired or replaced, you can find what you need in the online store. ThermoSpas' trained technicians have in-depth knowledge about all parts and services.
- ThermoSpas chemicals: From water care and water balancing to cleaning products, test strips and sanitizers, you can find everything you need to keep your water clean and pH balanced on ThermoSpas’ online store. Sanitizers and purifiers cost between $12 and $27.
- ThermoSpas filters: Whether you need standard white filters ($26 to $28) or filter accessories like filter cleaners ($15 to $18), it is easy to search by model type or filter number to find the filter you need.
- ThermoSpas steps: ThermoSpas makes it easy to get in and out of the tub safely with its stylish, anti-slip steps. The two-tiered steps come in a variety of colors and cost around $289. For added security, you can have a safety rail installed for $199.
ThermoSpas FAQ
How much is a ThermoSpa?
Depending on which features you want, a ThermoSpas hot tub costs anywhere between $4,000 and $22,000. A two-person ThermoSpas tub with limited features falls on the lower end of the price range, but larger, luxury hot tub models with deluxe features cost $10,000 or more.
Does ThermoSpas offer financing?
Yes, ThermoSpas offers financing with flexible monthly payments.
Do ThermoSpas come with a warranty?
Yes, ThermoSpas come with a warranty. The company offers a 20-year warranty on its acrylic hot tub shells. Every element of the hot tubs plumbing system — including heat pumps — is included in the comprehensive 10-year prorated warranty plan. This premium warranty plan comes standard on all Designer, Aquatic and Fitness series hot tubs and spas.
What kind of maintenance to ThermoSpas require?
All hot tubs require regular maintenance to run efficiently. However, ThermoSpas innovative features and systems do much of this maintenance on their own. Regularly checking and balancing the pH level, checking sanitizer levels, cleaning filters and draining and cleaning your hot tub keeps it working at its best.
Where is ThermoSpas located?
ThermoSpas headquarters is in Wallingford, Connecticut, but it has permanent local service stations and delivery staff located around the United States.
Are ThermoSpa hot tubs worth it?
ThermoSpas combines the ability to customize hot tubs on a variety of levels with a reputation for unmatched customer service and one of the best extended warranties in the industry. ThermoSpas is an ideal choice for those looking for an upscale, luxury hot tub for their home. While ThermoSpas might be on the higher end in terms of price, most consumers agree that you get what you pay for.
ThermoSpas Hot Tubs Reviews
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Reviewed Sept. 17, 2023
I got a call from a ThermoSpas representative, as soon as I put in a search for spas on the internet. As soon as they saw that I had a need, it was addressed. I appreciate the sales guy for his knowledge and explaining to me everything about them and all about the competitors. He showed me some things that they had about how traditional hot tubs are made. He went in-depth and showed me how it's constructed. It's not a floor model that's been sitting for five years on the floor. They're made brand new. That was very informative.
I got the Concord model for therapeutic means. It was to help with body aches and soreness from hard days' work and from working out. This tub has over 80 something jets to adjust for all the different massage points so you can hit pretty much every side of your body. It has a headrest that has a massage on it too. They have pumps. Normally, you have one pump that would supply all the jets and all these parts you sit at. This one has three pumps that do different things and that's what I like about it. It has different features on it as far as safety-wise and ergonomics. Everything was thought of. I just gotta get to use it. Maintenance-wise, the spa was well-constructed. I was in mechanics and I was in engineering so I could tell that they took the time to construct this thing in a good manner.
I had to help the installers pull the spa up the hill because I got a steep hill and in a certain way. There were two guys. They still probably could have handled it without me, though. The installers were very knowledgeable on the installation skills and they got the placement right. They bought all the pieces that I needed and they didn't have to go back to the store. Everything was in place. I got a phone call from ThermoSpas asking how the installation went. They followed up on everybody. They want to know how I enjoyed it and I told them I hadn't had a chance to hook it up yet. That'll be coming shortly after I finish all the construction stuff that I'm doing around the house. You get what you pay for. Some of these other hot tubs. There's a big difference with a hot tub that just gets hot and circulates water. This spa is a lot different.
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Reviewed July 21, 2023
I got a five-seater ThermoSpa. The rep explained everything really well. The installers showed up on time and cleaned up their mess. But they couldn't show us how to do everything. We didn't have an electrician there. I called one and he told me how to put the temperature on the spa, where to put water in, and how to do everything. The spa has been really good so far. It's really sturdy, looks good and everybody's been really impressed with it. We're just trying to figure out all the chemicals. My kids are in it every single day, even last week when it was 90 degrees in the hot tub. Also, I love the pillow. They help my neck.
We're supposed to drain the spa every six months and do the chemicals every week where I have to add water. I called somebody from ThermoSpa last week and told them that this is our first time doing it. We're trying to figure out how to get the chemicals right. The rep told us how to do all that and how to get the pH balance level. He also told us how to put water in the spa when the level goes down below the pillow.
Reviewed May 5, 2023
Frank, my rep, was so forthcoming. He explained everything to me because I didn't know what was going on. There was no pressure to get a higher end model and I got what I wanted for myself. For the installation, I had to have the pad put down. Frank suggested that I make it bigger than the hot tub itself. The delivery guys were wonderful. They told me when they were coming and they were there to the minute. They said, "This is so smart. Look at how much room you have." The hot tub was up and running and they took me around it. They showed me what was what and left me the manual. were gone in an hour and a half. There wasn't a scrap of anything on my property.
I love the spa. I feel like a rich person and I have my coffee in it every morning. It's better than taking a drug the doctor gives you. Just get in your hot tub, drink your coffee for 20 minutes, you get out, and you're good through the whole day. I couldn't be more pleased with any company. I recommend them to anybody.
Reviewed Oct. 24, 2022
The installers did a good job, and the hot tub is nice. It works well. I’m just hoping to connect with ThermoSpas tomorrow to set up an appointment regarding an issue. I put a call in for service because there's some water leaking from the bottom. I got return call and the message was open it up and see if I can do it myself. They said to take the panel off, twist something, and see if that stops it. I was like, "Why don't you guys get down here and do it yourself since I just bought it." Other than that, the sales guy did a great job. The one thing that doesn't make sense is the pillows that have water coming out of them, and they can get rid of that. I don't think we'll ever use them. The sales guy doesn't even use them.
Hello Joe!
We’re happy to hear that you are enjoying your hot tub so far! Our records show that we have reached to the local field technician and requested they contact you to schedule your service appointment to review for a potential leak. Our in-house Service Technicians typically do attempt a walkthrough with customer’s over the phone to help resolve any questions they may have in the moment however, we are always able to help set up a field technician to visit your site to better assist you. If you should have any questions in the meantime, please feel free to contact our Service Department by email at support@thermospas.com or by phone at 1-800-833-7727. Thank you for taking the time to leave us a review, happy soaking!
-ThermoSpas Customer Delight Team
Reviewed Oct. 23, 2022
ThermoSpas was the best unit on the market. Unfortunately, that translated it to being the most expensive one on the market. But I'm a firm believer in you get what you pay for. And my sister always said, “If you buy something that's quality, you only wince once.” The salesperson that came out to our house was very knowledgeable. And he was upfront about, “Yeah, these are expensive, but these are really good. You're gonna like it.”
I have called Tony, the guy who did the installation, and said, “Hey, I've got a question about this. I got a question about that.” And his customer service isn't the best. When he was at my house, he was nice and helpful. And the two guys that he had with him were friendly. But I’ve called Tony twice where he said, “I'm right in the middle of something. I'll call you back.” But he never called me back. And I have a serious couple of questions about how to maintain my tub and what I'm supposed to do to keep it clean and keep the pH correct. I would be more than willing to pay him to come out and go over everything again because I don't want to screw up my tub. But I can't seem to get ahold of him.
If I say I'm gonna call somebody back, come hell or high water, I call that person back. I've had my spa installed for a month now. And I want to make sure that I am operating it and keeping it as clean as possible. If my $15,000 hot tub craps out in five years, I won't be happy. I expect this unit to last me. And I would love Tony to give me a call and say, “Hey. Yeah. Not next week, but the week after or whatever, I'm going to be in your area. Can I stop by and chat with you and your wife and see what questions you have?” Because I've gotten no follow up from him. Other than that, I like everything about the hot tub.
Hi James!
Thank you so much for this review and honest feedback. We’re excited to hear that you had a great experience with your Design Consultant and you’re enjoying your hot tub.
For start-up and chemicals, we have a knowledgeable staff of in-house service technicians that can review information with you right over the phone and can handle any questions you may have about your hot tub functions. We recommend you contact our Service Department directly with any questions at 1-800-833-7727 or by email at support@thermospas.com.
Additionally, our in-house technicians can assist in setting up an appointment for you with a local field technician if you’d like an in-person spa orientation. Based on the information you’ve provided here; we have created a case for an in-house technician to contact you to review any questions you may currently have.
Thank you again for choosing ThermoSpas, happy soaking!
-ThermoSpas Customer Delight Team
Reviewed Sept. 16, 2023
Purchasing was pleasant and my rep was great. My spa is well put together. The lights and the jets are nice. It has helped my husband a lot as far as his aches and pains. We try to get in it at least once a week.
Reviewed Aug. 15, 2023
I got the Atlantis hot tub from ThermoSpas and the sales rep was great. He was very informative and he explained everything to me. It was a very expensive purchase, so I wanted to be careful. I told him I had to think about it for a while, so he left. I then called him back that day and he came back to sign the paperwork. I love my new hot tub and I use it everyday. It's got two different pumps, three different speeds, and a couple of different areas to sit in, including a lounge chair. It fits three people and it's a great quality hot tub. I've also told a couple of friends that I would highly recommend ThermoSpas.
Reviewed Aug. 11, 2023
As soon as I inquired about the ThermoSpas hot tub, they made an appointment, and a guy came to the house. We had an hour and a half long discussion and he answered any questions that I had. He was very personable and helped me get the process started. Then I was passed to customer service, which was also very easy, and off we went. The delivery took about 8 to 10 weeks from first contact which was a little longer than most, but they custom-make them as you order them. The hot tub is everything they claimed it to be and it's a great product.
Reviewed July 28, 2023
I have seen their product has poor quality. And their service dept have poor communication and company not willing to honor warranty. I asked for a manager, was told they have none, didn't identify who they were. Held me on hold well over 5 mins hoping I would hang up. Asked online for a manager to call. Which said within one hour one would call. No call.
Mr. Scalzo,
We are sorry to hear that you’re experiencing some issues with your hot tub. Per your warranty and the age of your hot tub, parts are covered at 50% and those purchased parts carry a 90-day warranty, as reviewed with you by our in-house technician. If you would like to proceed with purchasing parts, please respond to the email we sent you so that we may further assist you.
Sincerely,
ThermoSpas Customer Delight Team
Reviewed July 7, 2023
They were well-equipped and did everything that I wanted to and set up everything quickly. Everybody was great at customer service and easy to deal with as well. I like the extra jets and everything is nice in the tub. It seems to also be helping my wife with her arthritis.
ThermoSpas Hot Tubs Company Information
- Social media:
- Company Name:
- ThermoSpas Hot Tub Products, Inc.
- Year Founded:
- 1983
- Address:
- 10 Research Parkway, Ste 300
- City:
- Wallingford
- State/Province:
- CT
- Postal Code:
- 06492
- Country:
- United States
- Website:
- www.thermospas.com