ThermoSpas Hot Tubs Reviews
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About ThermoSpas Hot Tubs
ThermoSpas has manufactured hot tubs since 1983 and focuses on delivering quality customer service. Each spa receives a 100% inspection checklist score before it reaches your home. ThermoSpas' "Customer First" approach to all its products also guarantees a 24-hour call-back commitment and a promise to handle any service issue in less than a week.
- Highly customizable
- Great for therapy and relaxation
- Lengthy warranty
- Limited pricing info online
Helpful Reviews
ThermoSpas review
ThermoSpas caters to those looking for a specialty hot tub that provides therapy, rest, relaxation, community and luxury with one product. ThermoSpas equips each tub with high-quality filters, water purification, heating systems and pumps. It offers customizable hot tubs and swim spas that are simple to maintain and clean, and customers can choose between varying lighting options, jet configurations and seating capacities.
ThermoSpas hot tubs
Customers can choose from nine ThermoSpas hot tub models with varying sizes and capacities. Each hot tub has customizable features and optional upgrades.
| Model | Seats | Jets | Capacity |
|---|---|---|---|
| Madison Avenue | 3 adults | 21 - 71 | 220 gallons |
| Atlantis | 4 adults | 31 - 42 | 365 gallons |
| Concord II | 4-5 adults | 32 - 87 | 370 gallons |
| Park Avenue II | 5 adults | 48 - 102 | 390 gallons |
| Chesapeake | 5 adults | 36 - 57 | 430 gallons |
| Manhattan II | 6 - 8 adults | 45 - 125 | 425 gallons |
| 12' Aquacisor | 9 - 12 adults | 34 | 1,229 gallons |
You can tailor your hot tub experience to reflect your lifestyle and preferred use with lighting effects, shells, cabinets, energy-saving options and jet configurations.
- Lighting effects: Premium LED lighting packages include illuminated grab bars, multicolored pillow jets and underwater light options. LED lighting improves your hot tub's appearance and adds an extra safety element. You can control the color scheme and adjust the way the lights cycle from one color to the next.
- Shells and cabinets: ThermoSpas offers eight different shell colors, including Blue Stone, Desert Stone, Copper Beach, Silver Marble, Ocean Wave, Black Opal, Frosted Pearl and Calico Marble. ThermoSpas makes its cabinets out of ThermoBoard, a material that doesn't warp or bend with extended exposure to water. The cabinets are easy to clean, durable, reversible and 100% knot-free. You can also select from four cabinet covers and add top rails to complete the design.
- Jets: ThermoSpas' hot tubs usually have more than 70 jets, ranging from pillow, therapy and swirl jets to whirlpool, pulsating and laser jets. Customers can combine jets to create a customized experience.
- Energy savings: ThermoSpas designs all of its models to be energy efficient and help lower your utility costs. Energy-saving features like automatic shut off and economy mode let you control how you use your hot tub.
ThermoSpa prices
ThermoSpas' prices start at around $8,000 and go up to $34,000 or more. This wide range reflects varying levels of upgrades and customization. Basic models, such as the Atlantis, without any added features or updates, fall at the lower end of the pricing structure. Larger specialty models, such as the Manhattan II, are at the higher end of the pricing structure. ThermoSpas frequently discounts its hot tub prices, and the company often offers specials for free delivery.
ThermoSpas covers and accessories
You can purchase ThermoSpas hot tub covers and other accessories through its online store. A few items you can order from the ThermoSpas online store include:
- ThermoSpas covers: If you want to upgrade your hot tub cover, you can buy a Thermocover or a Supercover. Both offer more durability and energy efficiency than the standard cover. Hot tub covers lock in heat, and ThermoSpas’ covers feature insulating technology to prevent the hot tub's heater from working overtime.
- ThermoSpas cover lifters: ThermoLifts range from $349 to $399. The most advanced version, the ThermoLift 300, requires minimal effort to pull back.
- ThermoSpas parts: If any of your hot tub's parts need to be repaired or replaced, you can find what you need in the online store. ThermoSpas' trained technicians have in-depth knowledge about all parts and services.
- ThermoSpas chemicals: From water care and water balancing to cleaning products, test strips and sanitizers, you can find everything you need to keep your water clean and pH balanced on ThermoSpas’ online store. Sanitizers and purifiers cost between $12 and $27.
- ThermoSpas filters: Whether you need standard white filters ($26 to $28) or filter accessories like filter cleaners ($15 to $18), it is easy to search by model type or filter number to find the filter you need.
- ThermoSpas steps: ThermoSpas makes it easy to get in and out of the tub safely with its stylish, anti-slip steps. The two-tiered steps come in a variety of colors and cost around $289. For added security, you can have a safety rail installed for $199.
ThermoSpas FAQ
How much is a ThermoSpa?
Depending on which features you want, a ThermoSpas hot tub costs anywhere between $8,000 and $34,000. A small ThermoSpas tub with limited features falls on the lower end of the price range, but larger, luxury hot tub models with deluxe features cost $15,000 or more.
Does ThermoSpas offer financing?
Yes, ThermoSpas offers financing with flexible monthly payments.
Do ThermoSpas come with a warranty?
Yes, ThermoSpas come with a warranty. The company offers a 20-year warranty on its acrylic hot tub shells. Every element of the hot tubs plumbing system — including heat pumps — is included in the comprehensive 10-year prorated warranty plan. This premium warranty plan comes standard on all Designer, Aquatic and Fitness series hot tubs and spas.
What kind of maintenance to ThermoSpas require?
All hot tubs require regular maintenance to run efficiently. However, ThermoSpas innovative features and systems do much of this maintenance on their own. Regularly checking and balancing the pH level, checking sanitizer levels, cleaning filters and draining and cleaning your hot tub keeps it working at its best.
Where is ThermoSpas located?
ThermoSpas headquarters is in Wallingford, Connecticut, but it has permanent local service stations and delivery staff located around the United States.
Still have questions?
Are ThermoSpa hot tubs worth it?
ThermoSpas combines the ability to customize hot tubs on a variety of levels with a reputation for unmatched customer service and one of the best extended warranties in the industry. ThermoSpas is an ideal choice for those looking for an upscale, luxury hot tub for their home. While ThermoSpas might be on the higher end in terms of price, most consumers agree that you get what you pay for.
ThermoSpas Hot Tubs Reviews
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Reviewed May 1, 2026
Oh it looks so good in the commercials doesn't it? So while the tub itself is pretty good, getting it was a complete and total nightmare. The person that was supposed to deliver it held on to it and left it outside 4 months where it was rained on and got moldy leaves in it so the tub we received wasn't even new anymore. He came down with just one guy and so we had to have too many here to help get it to the place we had prepared. Did we get paid? No. Did we get a discount? No. Don't be fooled by the warranty. That awesome warranty only covers the cabinet. Most all of the parts are not covered under warranty even though they lead you to believe that they are.
When are started leaking which it does now profusely every single time we empty it to change the water. So what's the big deal you ask, just hire someone to come fix the leaks. That would be what we would like to do. The problem is no one will work on these unless they are sent out through Thermospa and in our area there's only one guy. He is always too booked up to actually make time and when he does show up he charges $200 just to drive into the driveway whether he does anything or not. He has an attitude and we really dread having to call him which is why I am placing this review today.
I have spent three hours trying to find anyone that will come help with these silly little leaks and there's nobody. So that means I have to reach out to the one person approved by this company who has an attitude and who has a billing rate higher than an attorney. I get it's hard work but how the f do you deserve a hundred bucks an hour for tightening a piece of plumbing. I wish I could go back in time and buy locally because then it would be taken care of by that dealer. This hot tub has a lot of bells and whistles but it definitely has not been worth the aggravation and the frustration and the inaccessibility of repair persons. Do yourself a favor, buy local.
Reviewed Nov. 25, 2025
Disabled 60 year old. Spent some of the last money $20,000 on a top of the line hot tub. 24 months later it's not working and there is ZERO help from the warranty. I was told they don't make the defective parts anymore.
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Reviewed Nov. 22, 2025
Exceptionally well made hot tub. We've had our for about 10 years and it still runs as good as new. The only signs of wear are the labels on the dials and controls, they just give up after a few years. We've replaced some of the cushions through the years, but the mechanicals are still as strong as the day we bought it. We use the tub at least 1-2 times per week, year round (we're in the NE US, so we get snow) and often times more when we have friends over. Thermospas tubs *are* more expensive, but we consider this to be an example of getting exactly what we paid for.
Reviewed Sept. 16, 2025
I have owned my hot tub since 2021. Constant battles with the tub. Constant leaks, bad pump, etc ,etc. Expensive to fix and on top of at all, none of the local repair shops in my area will work on the ThermoSpas product. Buyer beware.
Reviewed Aug. 9, 2025
I would never buy a Thermospas again. From the very beginning it was a problem and we’ve owned it for 5 years. We’ve had multiple leaks and the customer service is terrible. We now have to pay to fix it ourselves and we can’t get parts because Thermospas sucks. The electronics have gone out on it as well. In short you think you are paying for a premium product and getting crap.
Reviewed June 5, 2025
I have owned my POS for 6 years now. I’ve had to replace all 3 blowers and control panel. I would NOT have Thermospa to anyone. Sorry I ever did business with them. I could have bought me a car for the price of it. Buyer beware. Now having problems with a pump/blower.. :(
Reviewed April 28, 2025
I have owned my Thermospa for a round 6 years and during that time it has been one issue after another. They do not have a regular way to get services as if you buy from a local source. Example to have someone to just make the service call is $350.00. That does not include parts or labor. Parts are ridiculously overpriced. Even at half off they are more expensive than other manufacturers.
I have called customer service several times. They said they would send me parts and never did, the people that showed up to work on the spa were unsavory characters. The spa has never really worked correctly I have had multiple issues. When calling customer service they always blamed the customer and never really helped. The service parts guy said he is the only one, no bosses, he is in charge of everything. He was rude, disrespectful and did not care. He was like we got your money, what warranty! He made me feel like I was scammed. I have wasted easily $20,000.00 dollars on this spa and it still doesn’t work and the closest person to fix it is two states away. My suggestion is don’t buy a Thermospas. They are nothing but issues and problems. We are just one of the many people they have screwed over. Their product is crap and not worth the money! Beware of Thermospas.
Reviewed Feb. 14, 2025
We purchased an Aquatic Maui Silver Thermo Spa in July 2022. To date we have had the control panel replaced 4 times (labor at my expense) and the unit is non-functioning again. We paid extra for the brand based on warranty and supposed quality product. The few times the spa has worked it is very enjoyable however it is broke down more than not. I have attempted to contact ThermoSpas several times to reach a 'settlement' with nothing but a runaround response. A letter to the president is in the making.
Reviewed Dec. 11, 2024
After 6 months of ownership and 2 uses the spa started leaking. Called warranty service 14 times. (Yes that is right 14 times over 3 weeks). Got the manager on the 14th call and never received a call from service or was able to get the manager on the phone. I paid $980.00 to get the tub fixed from an outside repair service with no reimbursement. Wrote to them and called with no response. Buy locally. Their game is to ignore until you give up. The salesperson said their service was the best. What a lie. Hopefully I can save a customer some grief.
Reviewed June 19, 2024
I would like to start off by saying that this is the first time I've ever left a negative review in my 32 years of life. When something goes wrong with home projects it is usually either rectified and then I write a positive review, or I just let it go and write no review... Not in this case. This company pissed me off, and I'll explain why.
During the initial online form to submit your information so someone can contact you about your interest in a new spa, there is a question of "Are there any other owner's of the property?" The answer to this question for me was "no" and so I clicked no... When someone called me to set up the initial meeting for them to go over the location and determine if a spa can be installed safely and go over options etc... I was asked yet again "Are there any other owners of the household?"... Again, my answer was "no"...
After discussing a few other things over the phone the appointment coordinator then said "According to blah, blah, blah, we see another name associated with that address." and proceeded to ask me again about other owners of the property (3rd time now) and I simply explained that I am no longer with that person. So they say "Ok, thank you for letting me know, I'll make a note of that." So we proceeded to schedule the appointment.
Now, I am not an idiot. I know exactly why they would want all owner's of the household at the initial meeting... It makes it infinitely easier to close the sale if you can make sure that you have the decision maker in the room, and it also negates the easy objection of "I'll need to discuss this with my spouse." I respect all of that, and asking about other owner's and trying to get an appointment with all of them is totally fine...
The next day they had called me and left a message about needing to discuss something with me before the appointment. I did not have time to call back that day and so they tried again the next day, and the next, and the next, until finally I was free to answer the phone and speak with one of the managers. She says to me "According to blah, blah, blah, we see another person listed as an owner on that property, is it possible to meet with both of you?"
Now at this point my ears were fuming because this was the FOURTH time they are asking me this same question that I already answered... And not only that, every time I get asked that question I am reminded of the fact that my wife just left me and moved out, which is why she still shows up as an owner on whatever source they are getting that information... So I replied to the lady fairly respectfully "This is the 4th time I have had to tell you folks that she does not live here anymore! Please cancel my appointment and never call me again."
The funny part about this whole thing is the fact that my wife leaving me is the EXACT reason I'm even shopping for a spa in the first place. Her being here was preventing me from getting a spa and now that I'm the only one here I can get one, LOL! So this company was trying so hard to get the 1 person that would have actually nixed the deal to be part of the appointment while pissing off the actual only decision maker... Too funny!
The point I am trying to make is that this company does not listen to you... They take the information that they have and assume they are right about it regardless of what you tell them. I told them multiple times the same thing and they didn't listen, and blew a sale for themselves because of it... I'm getting my new spa elsewhere.
ThermoSpas Hot Tubs Company Information
- Company Name:
- ThermoSpas Hot Tub Products, Inc.
- Year Founded:
- 1983
- Address:
- 10 Research Parkway, Ste 300
- City:
- Wallingford
- State/Province:
- CT
- Postal Code:
- 06492
- Country:
- United States
- Website:
- www.thermospas.com
