About ThermoSpas Hot Tubs
ThermoSpas has manufactured hot tubs since 1983 and focuses on delivering quality customer service. Each spa receives a 100% inspection checklist score before it reaches your home. ThermoSpas' "Customer First" approach to all its products also guarantees a 24-hour call-back commitment and a promise to handle any service issue in less than a week.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pros
- Highly customizable
- Great for therapy and relaxation
- Lengthy warranty
Cons
- Limited pricing info online
Bottom Line
ThermoSpas has a reputation for unmatched customer service along with one of the longest extended warranties in the industry. The company might have a higher price point, but its hot tubs are high quality and customizable.
Top ThermoSpas Hot Tubs Reviews
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… It’s got a lot of features, like five engines, lighting and jets. And it accommodates five people. It’s nice and of good quality. It’s pretty expensive. But it makes my wife fee...
Read full reviewI like the quality of ThermoSpas' products and the warranty on them. We also liked how we were able to test drive their unit a couple of times. We got one of their spas with a swi...
Read full reviewThermoSpas review
ThermoSpas caters to those looking for a specialty hot tub that provides therapy, rest, relaxation, community and luxury with one product. ThermoSpas equips each tub with high-quality filters, water purification, heating systems and pumps. It offers customizable hot tubs and swim spas that are simple to maintain and clean, and customers can choose between varying lighting options, jet configurations and seating capacities.
ThermoSpas hot tubs
Customers can choose from nine ThermoSpas hot tub models with varying sizes and capacities. Each hot tub has customizable features and optional upgrades.
Model | Seats | Jets | Capacity |
---|---|---|---|
Gemini | 2 adults | 28 - 51 | 215 gallons |
Concord | 4 adults | 51 - 99 | 411 gallons |
Atlantis | 4 adults | 31 - 42 | 365 gallons |
Park Avenue | 5 adults | 42 - 118 | 412 gallons |
Chesapeake | 5 adults | 41 - 57 | 400 gallons |
Maui | 2 - 3 adults | 24 - 62 | 300 gallons |
Manhattan | 6 - 8 adults | 45 - 125 | 430 gallons |
You can tailor your hot tub experience to reflect your lifestyle and preferred use with lighting effects, shells, cabinets, energy-saving options and jet configurations.
- Lighting effects: Premium LED lighting packages include illuminated grab bars, multicolored pillow jets and underwater light options. LED lighting improves your hot tub's appearance and adds an extra safety element. You can control the color scheme and adjust the way the lights cycle from one color to the next.
- Shells and cabinets: ThermoSpas offers eight different shell colors, including Blue Stone, Desert Stone, Copper Beach, Silver Marble, Ocean Wave, Black Opal, Frosted Pearl and Calico Marble. ThermoSpas makes its cabinets out of ThermoBoard, a material that doesn't warp or bend with extended exposure to water. The cabinets are easy to clean, durable, reversible and 100% knot-free. You can also select from four cabinet covers and add top rails to complete the design.
- Jets: ThermoSpas' hot tubs usually have more than 70 jets, ranging from pillow, therapy and swirl jets to whirlpool, pulsating and laser jets. Customers can combine jets to create a customized experience.
- Energy savings: ThermoSpas designs all of its models to be energy efficient and help lower your utility costs. Energy-saving features like automatic shut off and economy mode let you control how you use your hot tub.
ThermoSpa prices
ThermoSpas' prices start at around $4,000 and go up to $22,000 or more. This wide range reflects varying levels of upgrades and customization. Basic models, such as the Gemini, without any added features or updates, fall at the lower end of the pricing structure. Larger specialty models, such as the Manhattan II, are at the higher end of the pricing structure. ThermoSpas frequently discounts its hot tub prices, and the company often offers specials for free delivery and installation.
ThermoSpas covers and accessories
You can purchase ThermoSpas hot tub covers and other accessories through its online store. A few items you can order from the ThermoSpas online store include:
- ThermoSpas covers: If you want to upgrade your hot tub cover, you can buy a Thermocover or a Supercover. Both offer more durability and energy efficiency than the standard cover. Hot tub covers lock in heat, and ThermoSpas’ covers feature insulating technology to prevent the hot tub's heater from working overtime.
- ThermoSpas cover lifters: ThermoLifts range from $349 to $399. The most advanced version, the ThermoLift 300, requires minimal effort to pull back.
- ThermoSpas parts: If any of your hot tub's parts need to be repaired or replaced, you can find what you need in the online store. ThermoSpas' trained technicians have in-depth knowledge about all parts and services.
- ThermoSpas chemicals: From water care and water balancing to cleaning products, test strips and sanitizers, you can find everything you need to keep your water clean and pH balanced on ThermoSpas’ online store. Sanitizers and purifiers cost between $12 and $27.
- ThermoSpas filters: Whether you need standard white filters ($26 to $28) or filter accessories like filter cleaners ($15 to $18), it is easy to search by model type or filter number to find the filter you need.
- ThermoSpas steps: ThermoSpas makes it easy to get in and out of the tub safely with its stylish, anti-slip steps. The two-tiered steps come in a variety of colors and cost around $289. For added security, you can have a safety rail installed for $199.
ThermoSpas FAQ
How much is a ThermoSpa?
Does ThermoSpas offer financing?
Do ThermoSpas come with a warranty?
What kind of maintenance to ThermoSpas require?
Where is ThermoSpas located?
Are ThermoSpa hot tubs worth it?
ThermoSpas combines the ability to customize hot tubs on a variety of levels with a reputation for unmatched customer service and one of the best extended warranties in the industry. ThermoSpas is an ideal choice for those looking for an upscale, luxury hot tub for their home. While ThermoSpas might be on the higher end in terms of price, most consumers agree that you get what you pay for.
ThermoSpas Hot Tubs Reviews
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My spa is of great quality. It has lots of jets and colors. Also, it doesn't have the spray foam insulation. It also has bromine drop-ins instead of chlorine tablets. The LED light that transitions to various colors is a high-quality light compared to the other hot tub I had before. My only problem was when I was attempting to reach a repairman. We overfilled the spa when we first got it and it was leaking from places. Nobody could tell me, “Hey, it's too full. You did this wrong.” There wasn't a lot of information regarding filling it and getting a hold of somebody to correct any deficiencies. Also, nobody helped me set it up and that's flawed. Other than that, I recommend ThermoSpas. Research the warranty and do your research to look at the longevity of what you get.
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The installers did a good job, and the hot tub is nice. It works well. I’m just hoping to connect with ThermoSpas tomorrow to set up an appointment regarding an issue. I put a call in for service because there's some water leaking from the bottom. I got return call and the message was open it up and see if I can do it myself. They said to take the panel off, twist something, and see if that stops it. I was like, "Why don't you guys get down here and do it yourself since I just bought it." Other than that, the sales guy did a great job. The one thing that doesn't make sense is the pillows that have water coming out of them, and they can get rid of that. I don't think we'll ever use them. The sales guy doesn't even use them.
Hello Joe!
We’re happy to hear that you are enjoying your hot tub so far! Our records show that we have reached to the local field technician and requested they contact you to schedule your service appointment to review for a potential leak. Our in-house Service Technicians typically do attempt a walkthrough with customer’s over the phone to help resolve any questions they may have in the moment however, we are always able to help set up a field technician to visit your site to better assist you. If you should have any questions in the meantime, please feel free to contact our Service Department by email at support@thermospas.com or by phone at 1-800-833-7727. Thank you for taking the time to leave us a review, happy soaking!
-ThermoSpas Customer Delight Team
ThermoSpas was the best unit on the market. Unfortunately, that translated it to being the most expensive one on the market. But I'm a firm believer in you get what you pay for. And my sister always said, “If you buy something that's quality, you only wince once.” The salesperson that came out to our house was very knowledgeable. And he was upfront about, “Yeah, these are expensive, but these are really good. You're gonna like it.”
I have called Tony, the guy who did the installation, and said, “Hey, I've got a question about this. I got a question about that.” And his customer service isn't the best. When he was at my house, he was nice and helpful. And the two guys that he had with him were friendly. But I’ve called Tony twice where he said, “I'm right in the middle of something. I'll call you back.” But he never called me back. And I have a serious couple of questions about how to maintain my tub and what I'm supposed to do to keep it clean and keep the pH correct. I would be more than willing to pay him to come out and go over everything again because I don't want to screw up my tub. But I can't seem to get ahold of him.
If I say I'm gonna call somebody back, come hell or high water, I call that person back. I've had my spa installed for a month now. And I want to make sure that I am operating it and keeping it as clean as possible. If my $15,000 hot tub craps out in five years, I won't be happy. I expect this unit to last me. And I would love Tony to give me a call and say, “Hey. Yeah. Not next week, but the week after or whatever, I'm going to be in your area. Can I stop by and chat with you and your wife and see what questions you have?” Because I've gotten no follow up from him. Other than that, I like everything about the hot tub.
Hi James!
Thank you so much for this review and honest feedback. We’re excited to hear that you had a great experience with your Design Consultant and you’re enjoying your hot tub.
For start-up and chemicals, we have a knowledgeable staff of in-house service technicians that can review information with you right over the phone and can handle any questions you may have about your hot tub functions. We recommend you contact our Service Department directly with any questions at 1-800-833-7727 or by email at support@thermospas.com.
Additionally, our in-house technicians can assist in setting up an appointment for you with a local field technician if you’d like an in-person spa orientation. Based on the information you’ve provided here; we have created a case for an in-house technician to contact you to review any questions you may currently have.
Thank you again for choosing ThermoSpas, happy soaking!
-ThermoSpas Customer Delight Team
ThermoSpas had everything that I wanted. Where the jets were set up, because theirs was different than everybody else's. It’s all individualized. And that’s what sold me. It’s its own thing. I sat in every seat already, and each one is different. And it does different things. I like it. The sales rep and installers were both great. Those guys told me everything I was looking for, that I looked up. And those guys came in perfectly, and put it all in there, and got it all set right. So, when the electrician came to hook it all up, it was perfect. I've gotten in it twice since it’s been installed. My daughter uses it more than I do. I travel a lot for work. And that’s one reason why I wanted those, so now I can relax a bit more.
The ThermoSpas sales guy, Peter, came out. He was very good at explaining the product and sold me on it. I liked the quality of it. I wanted the high-quality one that was efficient and not using a bunch of energy, and one that would hold up and not have problems. It had a lot of jets. Also, I like the way it was built. Just the way it was built was different than the regular foam interior type of spa. So, the efficiency of it. The fact that it’s a 20-year spa instead of a 10-year spa. And I like the idea of designing it for yourself, however you kind of customize it. That was cool. The lady who’s doing the drawing was taking her time. And we needed the drawing before the contractor. And we have the electrical all hooked up, but we’re waiting to do the trenching to get the electrical and the plumbing for the shower connected all at one time. That’s the hold up. But I met with her yesterday. So now, I just got to get the contractor ready to go.
I was very convinced after seeing the quality and the warranty of the ThermoSpas unit. Everything was very clear. The quality was what I expected and the delivery date was better than we were told. I'm very happy with the product. I did the installation myself which wasn't difficult at all.
The reps of ThermoSpas showed up on time. Did the interview and discussed everything with me. It was great. I felt very good and satisfied. The quality of the product is great, too.
We go into our Concord hot tub at least four days a week. I'm using the two sections where there are jets in the back and mainly for my lower legs and feet. I also like the different lights that it swirls through to light up the hot tub itself. Everything's good, and at this point, ThermoSpas has shown to be worth the expense.
A guy came to give us a presentation and explain about the product and the warranty. Out of everything that we saw, the Concord version was the one that gave us what we needed. It was a little bit more than I was expecting to pay but it is as good as they said it would be. So far, very good. We love it.
I ordered my hot tub in January of 2021, and it was ready in around July. Due to COVID construction delays, it took until February of 2022 to get the pad installed. Despite the salesperson (Carol **) assuring me I could store it in the warehouse for free until my hot tub pad was ready, I got a lot of pressure from the company to get my hot tub delivered or pay holding fees because Thermospas oversold units. I've now had the hot tub installed and working for about 9 months, and hoo boy has it had issues. Every design decision is mind-bogglingly bad, and nothing seems consumer-centric; Thermospas designs their products to be as cheap to build as possible, with no care given to consumer comfort, easy maintenance, or durability.
First of all, accessing the interior requires using an electric screwdriver to unscrew and rescrew 15 different screws every time you want to view inside (why not just use a latch?). The inside is plywood paneled, and because it's very hot and moist, it's a great breeding ground for bacteria, algae, and fungus - which quickly turn the entire interior into a slimy mess. There are also enough gaps in the construction that bugs can get in super easily - every foam insulation panel now hosts its own thriving ant colony (9 months into owning the hot tub).
Second of all, the gravity draining system doesn't actually drain the whole tub. There are tons of bevels in the vinyl, so there are 5-6 pools in random spots you need to bilge every time you drain the tub. Third, the jet quality for all but the biggest jets is extremely poor. In the first day, half the plastic caps for the small jets broke off, and my guests and I found them floating throughout the tub. Their pressure is also super low, to the point that they might not exist at all.
Finally, the company's phone lines might as well not exist. Once they've sold you the product, they've profited enough on you, and can't be bothered to provide any kind of services. They'd rather take their $20k and walk than try to satisfy customers enough that they'd want to buy another tub in 10-20 years. Classic unregulated economics. This company ain't it, folks.
Hello Derek,
We appreciate you taking the time to leave us this feedback as it is valuable to our process for making improvements. We apologize for any miscommunication from our Design Consultant regarding storage and warehousing fees. Due to limited warehousing space, we are unable to store merchandise in our warehouses for extended periods of time.We appreciate the insight you’ve provided on removing panels, we have found that our current method is the best approach in making sure panels are secured. While a level of moisture under the spa is normal, and mostly regulated from the hot air the pumps generate and blow, you can occasionally remove panels to allow the moisture to escape.
Regarding your jets, they are engineered to be able to be easily removed and replaced to allow for best cleaning. If screwing them securely back in place did not take care of the jets that came out, you can also email support@thermospas.com and a case will be created for you so that an In-House technician can reach out within 48hrs to discuss this issue or any questions about draining/pressure.
Best Regards,-ThermoSpas Customer Delight Team
ThermoSpas Hot Tubs Company Information
- Social media:
- Company Name:
- ThermoSpas Hot Tub Products, Inc.
- Year Founded:
- 1983
- Address:
- 10 Research Parkway, Ste 300
- City:
- Wallingford
- State/Province:
- CT
- Postal Code:
- 06492
- Country:
- United States
- Website:
- www.thermospas.com