ThermoSpas Hot Tubs

My spa is of great quality. It has lots of jets and colors. Also, it doesn't have the spray foam insulation. It also has bromine drop-ins instead of chlorine tablets. The LED light that transitions to various colors is a high-quality light compared to the other hot tub I had before. My only problem was when I was attempting to reach a repairman. We overfilled the spa when we first got it and it was leaking from places. Nobody could tell me, “Hey, it's too full. You did this wrong.” There wasn't a lot of information regarding filling it and getting a hold of somebody to correct any deficiencies. Also, nobody helped me set it up and that's flawed. Other than that, I recommend ThermoSpas. Research the warranty and do your research to look at the longevity of what you get.

The installers did a good job, and the hot tub is nice. It works well. I’m just hoping to connect with ThermoSpas tomorrow to set up an appointment regarding an issue. I put a call in for service because there's some water leaking from the bottom. I got return call and the message was open it up and see if I can do it myself. They said to take the panel off, twist something, and see if that stops it. I was like, "Why don't you guys get down here and do it yourself since I just bought it." Other than that, the sales guy did a great job. The one thing that doesn't make sense is the pillows that have water coming out of them, and they can get rid of that. I don't think we'll ever use them. The sales guy doesn't even use them.

ThermoSpas was the best unit on the market. Unfortunately, that translated it to being the most expensive one on the market. But I'm a firm believer in you get what you pay for. And my sister always said, “If you buy something that's quality, you only wince once.” The salesperson that came out to our house was very knowledgeable. And he was upfront about, “Yeah, these are expensive, but these are really good. You're gonna like it.”

ThermoSpas had everything that I wanted. Where the jets were set up, because theirs was different than everybody else's. It’s all individualized. And that’s what sold me. It’s its own thing. I sat in every seat already, and each one is different. And it does different things. I like it. The sales rep and installers were both great. Those guys told me everything I was looking for, that I looked up. And those guys came in perfectly, and put it all in there, and got it all set right. So, when the electrician came to hook it all up, it was perfect. I've gotten in it twice since it’s been installed. My daughter uses it more than I do. I travel a lot for work. And that’s one reason why I wanted those, so now I can relax a bit more.

The ThermoSpas sales guy, Peter, came out. He was very good at explaining the product and sold me on it. I liked the quality of it. I wanted the high-quality one that was efficient and not using a bunch of energy, and one that would hold up and not have problems. It had a lot of jets. Also, I like the way it was built. Just the way it was built was different than the regular foam interior type of spa. So, the efficiency of it. The fact that it’s a 20-year spa instead of a 10-year spa. And I like the idea of designing it for yourself, however you kind of customize it. That was cool. The lady who’s doing the drawing was taking her time. And we needed the drawing before the contractor. And we have the electrical all hooked up, but we’re waiting to do the trenching to get the electrical and the plumbing for the shower connected all at one time. That’s the hold up. But I met with her yesterday. So now, I just got to get the contractor ready to go.

I was very convinced after seeing the quality and the warranty of the ThermoSpas unit. Everything was very clear. The quality was what I expected and the delivery date was better than we were told. I'm very happy with the product. I did the installation myself which wasn't difficult at all.

The reps of ThermoSpas showed up on time. Did the interview and discussed everything with me. It was great. I felt very good and satisfied. The quality of the product is great, too.

We go into our Concord hot tub at least four days a week. I'm using the two sections where there are jets in the back and mainly for my lower legs and feet. I also like the different lights that it swirls through to light up the hot tub itself. Everything's good, and at this point, ThermoSpas has shown to be worth the expense.

A guy came to give us a presentation and explain about the product and the warranty. Out of everything that we saw, the Concord version was the one that gave us what we needed. It was a little bit more than I was expecting to pay but it is as good as they said it would be. So far, very good. We love it.

I ordered my hot tub in January of 2021, and it was ready in around July. Due to COVID construction delays, it took until February of 2022 to get the pad installed. Despite the salesperson (Carol **) assuring me I could store it in the warehouse for free until my hot tub pad was ready, I got a lot of pressure from the company to get my hot tub delivered or pay holding fees because Thermospas oversold units. I've now had the hot tub installed and working for about 9 months, and hoo boy has it had issues. Every design decision is mind-bogglingly bad, and nothing seems consumer-centric; Thermospas designs their products to be as cheap to build as possible, with no care given to consumer comfort, easy maintenance, or durability.