ThermoSpas Hot Tubs Reviews

The reps of ThermoSpas showed up on time. Did the interview and discussed everything with me. It was great. I felt very good and satisfied. The quality of the product is great, too.

My spa is of great quality. It has lots of jets and colors. Also, it doesn't have the spray foam insulation. It also has bromine drop-ins instead of chlorine tablets. The LED light that transitions to various colors is a high-quality light compared to the other hot tub I had before. My only problem was when I was attempting to reach a repairman. We overfilled the spa when we first got it and it was leaking from places. Nobody could tell me, “Hey, it's too full. You did this wrong.” There wasn't a lot of information regarding filling it and getting a hold of somebody to correct any deficiencies. Also, nobody helped me set it up and that's flawed. Other than that, I recommend ThermoSpas. Research the warranty and do your research to look at the longevity of what you get.

We go into our Concord hot tub at least four days a week. I'm using the two sections where there are jets in the back and mainly for my lower legs and feet. I also like the different lights that it swirls through to light up the hot tub itself. Everything's good, and at this point, ThermoSpas has shown to be worth the expense.

A guy came to give us a presentation and explain about the product and the warranty. Out of everything that we saw, the Concord version was the one that gave us what we needed. It was a little bit more than I was expecting to pay but it is as good as they said it would be. So far, very good. We love it.

I ordered my hot tub in January of 2021, and it was ready in around July. Due to COVID construction delays, it took until February of 2022 to get the pad installed. Despite the salesperson (Carol **) assuring me I could store it in the warehouse for free until my hot tub pad was ready, I got a lot of pressure from the company to get my hot tub delivered or pay holding fees because Thermospas oversold units. I've now had the hot tub installed and working for about 9 months, and hoo boy has it had issues. Every design decision is mind-bogglingly bad, and nothing seems consumer-centric; Thermospas designs their products to be as cheap to build as possible, with no care given to consumer comfort, easy maintenance, or durability.

We use the hot tub frequently, and so far, so good.

The Concord's supposed to be a high quality unit, but we're very unhappy. It leaked from day one, and it's taken weeks in between each visit, because they had to get parts. One time, ThermoSpas sent a guy out and he fixed it, but when I filled it up with water, it was leaking from a different spot. We've had the Concord a month, and we haven't been able to use it. The reps were responsive, but we're done with this, and we're sending it back. They're supposed to come pick it up.

The installers did a good job, and the hot tub is nice. It works well. I’m just hoping to connect with ThermoSpas tomorrow to set up an appointment regarding an issue. I put a call in for service because there's some water leaking from the bottom. I got return call and the message was open it up and see if I can do it myself. They said to take the panel off, twist something, and see if that stops it. I was like, "Why don't you guys get down here and do it yourself since I just bought it." Other than that, the sales guy did a great job. The one thing that doesn't make sense is the pillows that have water coming out of them, and they can get rid of that. I don't think we'll ever use them. The sales guy doesn't even use them.

ThermoSpas was the best unit on the market. Unfortunately, that translated it to being the most expensive one on the market. But I'm a firm believer in you get what you pay for. And my sister always said, “If you buy something that's quality, you only wince once.” The salesperson that came out to our house was very knowledgeable. And he was upfront about, “Yeah, these are expensive, but these are really good. You're gonna like it.”

ThermoSpas had everything that I wanted. Where the jets were set up, because theirs was different than everybody else's. It’s all individualized. And that’s what sold me. It’s its own thing. I sat in every seat already, and each one is different. And it does different things. I like it. The sales rep and installers were both great. Those guys told me everything I was looking for, that I looked up. And those guys came in perfectly, and put it all in there, and got it all set right. So, when the electrician came to hook it all up, it was perfect. I've gotten in it twice since it’s been installed. My daughter uses it more than I do. I travel a lot for work. And that’s one reason why I wanted those, so now I can relax a bit more.

I bought this hot tub during the pandemic, and it was delivered in January 2021. It is now September of 2022, and the keyboard has completed malfunctioned! Called the company repeatedly about this problem for over a month and still haven't received the new keyboard. On top of that, I have to pay for the labor to fix it! It is a year and a half old. I bought this thinking it was top quality and had a great warranty. What a scam! Also, the cover is ripping all over. Terrible customer service. Can't get any help with this situation. I definitely have buyer's remorse

The ThermoSpas sales guy, Peter, came out. He was very good at explaining the product and sold me on it. I liked the quality of it. I wanted the high-quality one that was efficient and not using a bunch of energy, and one that would hold up and not have problems. It had a lot of jets. Also, I like the way it was built. Just the way it was built was different than the regular foam interior type of spa. So, the efficiency of it. The fact that it’s a 20-year spa instead of a 10-year spa. And I like the idea of designing it for yourself, however you kind of customize it. That was cool. The lady who’s doing the drawing was taking her time. And we needed the drawing before the contractor. And we have the electrical all hooked up, but we’re waiting to do the trenching to get the electrical and the plumbing for the shower connected all at one time. That’s the hold up. But I met with her yesterday. So now, I just got to get the contractor ready to go.

I ordered the ThermoSpas hot tub in January. It showed up in the warehouse earlier than they had said it would and would have been delivered in May, but I had HOA issues. It was delivered two weeks ago. It was easy and wonderful. I expected it to be in pieces and they were gonna assemble it. They pulled out all these parts from underneath their trailer and it was fascinating. I was in awe. I live in a townhouse so they had to go around a couple of other houses and it was not a flat terrain. Plus, it started to rain. But they were very professional and good-natured about everything. I was very pleased. I'm a fan of the tub. I use every three days, and I'm already feeling differences in my muscles and pains that I have.

Dave -sales and Shawn tech were amazing to work with. I love my spa and made an excellent decision to do business with. Dave explained what we needed to do to get our spa installed. He knows how to advise you the best ways to prepare for a new spa. We love our new source of pampering! They will work with you financially and no stress or hassles. Everything - installation and delivery went smooth! I recommend the sales and techs along with the Thermospa company!

My experience with them has been really good. They've been very helpful and informative. The product looks nice and we're happy so far with the process.

It took six months to get our ThermoSpas delivered. They just delivered it last Tuesday. But I've used it half a dozen times so far and everything's great with it. Absolutely love it. The salesman was also terrific. I would highly recommend ThermoSpas.

I’m writing this as a new owner of a Manhattan II hot tub from ThermoSpas (TS). It was delivered in late March and has never worked in the nearly two months I’ve had the unit. This post describes my experience with ThermoSpas sales staff and customer service. I learned early in the process of buying a new hot tub that the industry is very opaque. Pricing information is extremely hard to come by until you’re sitting in front of a salesperson or listening to their pitch via Zoom. After a month or more of searching and reading reviews, I settled on ThermoSpas as their Park Avenue model received consistently high marks in online reviews.

I'm happy so far. I like a lot of the jets and the tub is easy for me to get in and out of so that's a plus. The spring assist on the lid will come in handy. It's higher upfront cost with ThermoSpas, but it's gonna last longer.

ThermoSpas was what I wanted for health reasons. It has nice features and their guy was very helpful. He was very informative. I asked him what I needed to do or why I have to do it, and who I should get to do it. He showed me what it was like to have the biggest hot tub and what it was like to have the next one down version and the one that was at the bottom. We went through all the different options and I realized I didn’t need the biggest one. ThermoSpas sent me something saying that they were getting ready to ship the hot tub to a warehouse then they would call me.

Attempted MULTIPLE times to reach CS via phone (wait times of 17mins, 27mins, 14mins) on first day. Gave up again on the second day. Tried email and was bounced out by their server (most likely disconnected). My experience is they only care about you if you're buying something! The tubs are entry level low quality. Nothing like a Sundance!!! Reps sold us a ton of un-needed chemicals I'm now force with disposing of!!!! I recommend you buy elsewhere as to not suffer the regret myself and other owners have experienced!!!

We ordered our Manhattan tub in March of 2021. We were told due to covid delays it would be the end of June before we got delivery. We spent all the money preparing the site etc and no tub as of July. We reached out for updates and do not get calls back. The last promise was September. It’s now mid-October. The salesman gives me the same “canned” reply to every email that he will check and get back to me and of course he nor anyone else ever does. Delays I can understand. The complete disregard, lies, and lack of communication I cannot. I am now concerned about the quality of the warranty. If this is how they treat new customers I cannot imagine what I am in for if we have a problem with the tub. Buyer beware!

I'm a current customer of Thermospas that I need to access their parts and service department. I was on hold for over an hour multiple times, no one answered my calls. I called the following numbers with the same message: 800-876-0158, 800-833-7727,888-743-8121, 800-603-3556. My recommendation would be not to purchase their spas because of poor customer service.

Purchased in 2017 and was sold on the purchase (nearly $14,000.00) when the salesperson kept reiterating their "10-year warranty" that covered everything. It was a lie. I see now (after reading reviews here) that others were told the same thing. When it was delivered, it was literally DROPPED 4' onto our patio from the back of a pick-up truck! There were three or four guys in a pickup that made the delivery! Not even a professional delivery crew! Yes, our complaints started immediately. Immediately upon set-up, there was a leak. We had a repair person come FOUR times to make repairs (leaks) in the first year. The last time the repair person came, they GLUED some of the jets (to stop the leak!), and they are now in a permanent position and cannot be adjusted!

The salesman I worked with was very knowledgeable and helped me build the perfect spa. Delivery was scheduled for between 5/26/2012 - 6/26/2021. Spa finally came on July 27 2021. Delivery team was awful, would not drill a small hole in bottom of spa for electrical conduit pipe. I asked three times told had to have electrician drill the hole. Mind you the hole was drilled into a previous hole done at the factory that was filled with foam. They left spa (which weights 500 lbs) sitting on a paver block. They didn't install the cover life mechanism properly. Next day Electrician comes drills hole and now him and I haven't figure out how to move the 500 lb spa (pick it up) about a foot to place over the electric pipe. Needless to say no easy feat.

Salesman came and sold me the spa...3 months later when came time for delivery there was little notice and damaged upon arrival..Customer service never returned a phone call ..The sales person talked a lot but did nothing..They have in my opinion little respect or customer service...They refunded my full cost but I suspect they sold the damaged hot tub to someone else for maybe more money than what I paid...I went to a local spa dealer, bought a bigger and better spa and had delivery within 10 days ...Stay far away from this company. You will never be happy with the customer service and they are overpriced as I saved 1500 at the local dealer..

I reached out to schedule consult for purchasing hot tub just a few weeks ago. I received several reminder calls for the appt which I intended to keep not thinking anything of it. The tech then didn't show at the time of my appt. I'm not sure if people typically schedule a consult appt without planning to actually be there, but that is not the case. I then called to see what happened and the scheduling department receptionist was pretty "snippy" with me and not professional. Not a good way to start a relationship for an investment that will cost thousands.

Parts are "cover for certain time" that is what they say, but not service which it exceeds the price for the parts. When I called to book a service "awful". Very expensive hot tub not to be cover completely for few years. I bought a tv which had warranty just like the one Thermospas say they "offer" and the tv people came and fix it at no charge at all. That's the type of business people should get. Again thermospas are very expensive- I would expect when it says warranty for certain time that I would not have to worry due to the incredible high price that I already paid for it. If something becomes defective it means it is not so good made/expensive hot tub and started to break in such short time!! When called to book a service the service man gave me the price for the service and he finally wanted to ship the part so I can fix myself!! Because the price for the service was so much!!

We actually loved our ThermoSpas Aquacisor Hot Tub but the manifold started leaking after two years. Warranty is only good for parts after one year and it’s been next to impossible to find a repairman to come out. It’s very frustrating to spend $16,000 on a “top of the line” hot tub only to have the manifold leaking. We found another review with the same problem so obviously there’s an issue with ThermoSpas. Once it’s repaired we’ll probably have the same issue in two years again.

Checking my credit card bill online today, it shows a refund issued as of April 14, although this predates the date of my review and of the company's response. So somehow they were able to issue a credit card refund after all and even backdate it. Grateful for the outcome, in any case.

Ordered the tub on 9/22/2020 with agreed to delivery for 12/23/2020. At delivery, the spa cover lift mechanism along with the steps did not arrive but the service technicians said they would follow up of these items. We built temporary steps since we wanted to use the tub. For the next few weeks we noticed a few items, as in one pump, were not working and had set up a service call. The service team arrived and addressed the tub issues along with installing the spa cover lift mechanism. But there were no steps with the service call. Today, March 14, 2021 we still have no steps. ThermoSpas has a premium price but sub par customer service. We are not impressed with their tub quality nor their follow-up. For the price we would not recommend ThermoSpas.

When salesperson came to give me estimate, he assured me that the plug I had would work with a two seater hot tub. I chose this two seater tub as I didn't want to go to expense of replacing plug I had with a 220. When tub was delivered I found out I had to replace plug anyway, which put the cost of hot tub to $6000. Electrician advised me to fill tub while he was here to test it, which I did. Well jets were not working so I decided to dispute the charges because ThermoSpas stated they would not accept return of tub because it was custom made. The only thing custom made about it was that I chose the color. The dispute was denied because I signed a contract which I signed on laptop, nothing was given to me on paper.

Updated on 12/13/2021: Purchased a new Thermospas Tub a few years ago. Tub had a leak that could not be found, entire frame rotted out. Thermospas staff was great and tried everything to fix it and eventually we agreed to replace it. We upgraded to the top of the line, every bell and whistle unit, Manhattan I believe and paid up another 5K. New are now heavily invested. Unit was delivered in May and used maybe 4 times total. Now just weeks before holiday season and it's broken. I called in today 12/13/2021. So far the service has been great but the product from what I see is not so good. I will follow up with this after it's corrected. This will be the last hot tub I ever buy.

Due to the lack of communication in delivery of the Spa, and when it was delivered on 09/11/2020, on 09/27/2020, it started to leak. Since then I have had nothing but trouble in getting anyone to respond to us and getting anything done. The Spa is sitting at home all torn apart and do not when or if it will get repaired. The leak caused the inside the cabinet to fill with water and caused 'white mold' to grow. Management at ThermoSpas is horrible in responding and they do not follow up at all....The company they use for repairs are not any better.

The ThermoSpas representative was excellent and very helpful. I got the diamond package feature and the quality of the spa was good. I use it every other day and I like the power of the jets.

When the salesman came to explain everything, we decided to go for the hot tub then. He was real good. He went to a lot of detail with it and we were impressed with everything. I enjoy being in the tub, relaxing-wise. I had the service technician come out Monday and we put the lifter on there. Got that done, even though we had to do it in the pouring rain.

My husband and I worked with our ThermoSpas sales rep, Tim **, and had a wonderful experience with him. He was polite, accommodating to our needs, and professional in all forms of communication. Tim sold us the Chesapeake Genesis 400 spa and it was our dream come true. This spa has turned our backyard into our own personal therapeutic resort. After a long day at work and juggling the kids’ after curricular activities, our Thermospa is the best form of relaxation to soak away the stress. It also has brought us together as a family by increasing our communication amongst one another. Zero technology in the water allows for more face to face time. By far, this was the best investment we made!

I always wanted a hot tub and it got to a point in my life when I could get it. ThermoSpas popped up on my newsfeed in Facebook because I’ve been looking at them and I researched. They seemed to be one of the better products, so I went with them. The guy who came out was good and very knowledgeable. Dealing with him was pretty easy. Then, the spa was ordered and I got it five weeks early. The guys came out and set it up. They were very nice, generous, and cleaned up after themselves. They did a good job and the delivery was smooth.

We were putting a patio together in our backyard and we had a pool there. I thought a hot tub would be nice, so we looked around. We saw some online and we filled out a survey. And next thing I knew, a ThermoSpas rep was at my house and we started discussing hot tubs. He was really good and knowledgeable. He was the owner of that hot tub and he was at our house for three hours. He didn’t really sell it, he just told us why he has one and we liked the concept of ThermoSpas. We purchased one and it's called the Manhattan II. It’s a thermo type of hot tub and ThermoSpas made it for relaxation, but more for therapy and muscle rejuvenation. It’s got 94 jets and 5 pumps. It's an amazing hot tub and it makes you feel really good.

I purchased Hot tub through a sales person. Had it over 13 years. When you need parts now you can't get everything you need. They were bought out by another company. They don't have a repair service. You have to find your own.

I just want to update my review from a 1 star to 5 star! Thanks to Tom G for his diligent efforts to resolve the issue with the leaking spa! I am happy to report that even though initially the response and slow the issue was resolved to my satisfaction!

The Hot Tubs are modern, fits in well in any home, and are top quality. Hot Tubs are very useful in the medical field. Breaks down body fat, muscle tension, and stress. You must keep them maintained and I do suggest a warranty. The Hot Tubs are slightly overpriced but like car buying, you can bring your cost down. Look for coupon deals online and at big merchant events like County Fairs. They are there and you can receive a better cost package deal.

We ordered a hot tub from Tim at ThermoSpas on 6/19/2020, he quoted us a delivery date of 6 to 7 weeks. I double-checked with him twice, to correlate electricians and delivery. The week the tub was supposed to be delivered, I received an email stating our tub would be delivered in 6 to 7 more weeks. I contacted Tim. He offered some excuses, typical salesman style. Two days later a "manager" named Tom G called to offer two options. One option was to take a display model at a discount of 750.00 or cancel the order. I discussed with my husband, called Tom G the following day. Tom G, the "manager" did not answer my call and 3 days later has yet to return my phone call. Do yourself a favor and go with a business who follows through on their promises. ThermoSpas also offered us rebates to do positive reviews, show our tub for free advertising and to refer our friends. Laughable!

I made a 2k deposit after selecting a spa. Due to covid 19 delays, I decided to cancel the order. The delay was 2 to 3 months. I needed to look at other options. Once I changed my mind sales person never returned my calls or emails and I have not received my refund deposit or any communication. So beware on your deposit if you decide not to buy. I was told it was refundable. Now I have to seek legal help to get a refund.

I bought the Concord almost 4 years ago, it is currently leaking. I called for service and I was given to a third party spa repair. My Spa should be covered for at least 50 percent of of the parts per the warranty agreement, not to mention, it shouldn't be leaking after only 4 years. I spent less than half for my last hot tub that lasted twice as long before I had any issues. Needless to say, the third party company that they referred me to, called and informed that I would be responsible for 100 percent of the repair as they do not carry Thermo Spa's parts.

10 year owner Concord Hot tub. Great experience for past 10 years. Need help restoring to new condition. Recent attempt at replacing part failed. Need ThermoSpas help in helping me replace parts needed.

I've tried to reach out to Consumer Affairs to edit and update my previous review, but didn't get a response. I do want to update my review to indicate that several of the issues I previously mentioned were RESOLVED by the company, including the issue of the scratch during installation and refund of the lifter. While I still do think that there are some areas they could improve in terms of scheduling and transparency about hot tub management etc, I want to note that my RECENT customer service experience was significantly better than what I experience back in the fall, when we initially ordered. So I'm adding this and upgrading my stars, as it appears they may have addressed some of the issues since I initially wrote the review (it was just published, but that took time).

The sales person was knowledgeable and had ample information for us, brochures, videos and pictures- and in depth knowledge of specific things that were important to us like filtration options, maintenance etc.... The company was very patient with us as we readied the spot for the tub and it was delivered by professionals when we were ready. We got all the information we needed to maintain water quality and take care of our investment. And the product itself is awesome. Rock solid, everything works great, you can really tell the quality. It doesn’t use blown-in insulation, it uses thermal barriers Instead so if we ever did need or want to get ‘under the hood’ it is simple and easy to do.

We have only owned our spa for 9 months and really love it, but unfortunately the durability with some of the items hasn't been what we expected. Both items that broke are on warranty, but we placed an order for the locking shock almost month ago and it still hasn't been processed. Each time I call we get the reason is that they were shut down for 2 weeks, but in the mean time we cannot use our hot tub. We understand the shut down, but if we knew we would continue to need warranty parts due to breaking, we probably would have purchased one locally instead.

It would take way too much time to write down all the problems at one time so I'm going to write the short version. I have been calling HR, the salesman's boss and the salesman's bosses boss weekly for a month now with no response from any of them. The only reason we bought a ThermoSpa was because of the Warranty. The salesman said everything is covered 100% for 10 yrs and the shell for 20 yrs. He said this over and over numerous times. Nothing was ever said about prorating or limits. We were amazed. Then we talked about the chemicals and he said with the thermozone you wont need chemicals, all you have to do is add a capful of shock once a week and that's it and only if you use it everyday, if you don't you add it every other week. Again he said this over and over and again we were amazed.

ThermoSpas did contact us with a solution that made us feel better about our purchase. They will update our spa with what they can and compensate us for what they can’t.

We were just looking and ThermoSpas came up. The representative who came out was informative and sold the product to us. We bought the Atlantis 400, which is a spa and we love it. We are not using it as often as we want to right now because of the weather but we plan on using it a lot more.

We purchased a replacement cover from ThermoSpas a few years ago. The original cover had deteriorated after several years of use. From day one the one side of the cover would fill with water. I thought it was coming in from the hot tub. Two years ago I shut down the hot tub and completely drained it. A few days ago I opened the cover to restart the hot tub and the cover had a lot of water in it. It took over ten minutes to drain. Even worse, there was 12 inches of water in the bottom of the hot tub. The fitting on the heater had broken allowing water to leak into the structure and the wood on the bottom of the hot tub was completely rotted. The damage to the hot tub was extensive due to freezing over the winter.

I was struck by the quality of ThermoSpas. I liked what I saw online and then their salesman did a good job describing the tub to me, which sold me. But I had one misunderstanding with him. He had mentioned a thank you gift given to me as a gift certificate from a restaurant. Because he called me with a question, I later found out that he was talking about if I referred somebody and I didn't catch that part. Also, I got a good discount for a tiny little scuff mark on it, which doesn't interfere with what it does. That helped a lot.

I bought the Aquasizer based on the presentation, it seemed to fix my needs. I bought it mainly for my health issues, and once I got in it the first time I wanted to stay in it! The construction, the quality, the warranty were all great. I picked the color, how many jets I wanted and where I wanted them. The delivery process was over-the-top. They did an excellent job. They brought the spa in a truck and a crane and since my garage is in the way, the spa was lifted over my house and set down in my patio, then wheeled into place, it was amazing to watch. Customer service is great and very responsive. I had a leak but they came out right away and fixed it, even in the midst of our shelter in place. I would highly recommend Thermospas.

I love my hot tub. I had backyard swimming pools previously, so I was familiar with pool chemistry. I know how to do water quality maintenance, so my water is sparkling and clear. I’m a civil engineer and a fairly technical, mechanical guy. I did some decent research and went with ThermoSpas because I appreciated the quality of their product. They aren’t the cheapest, but I certainly feel it’s worthwhile. I’m a Costco member, and I looked into the spas that Costco offers, and I could tell the difference. Besides that, with Costco, they drop it off at the curb and you’re on your own trying to get it into your backyard. With ThermoSpas, the installation was excellent. I’ve had the spa two months now and I have no regrets about the fact that I didn’t go for the cheap product. This is my first ever spa and I’m very pleased with it. I use it every day and it’s been great.

Thermospas are a fraudulent company, they use high pressure tactics like “you can only get this deal tonight”. They bring brochures to your home that show different models than what you are actually buying. If you go to their website it shows the same models that are in the brochure but the salesman doesn’t tell you that you are actually getting a lower model with less features (jets).

A friend of mine has a ThermoSpas and he likes his machine. He said it lasted a long time and they had good service. So, I took it on a good recommendation. It was an easy experience to deal with the salesman and the delivery worked out smoothly. I was happy overall and I look forward to the evening when I can get out there and jump in the tub. I got the Chesapeake only because of the inside design of where you sit in it. It has a different configuration. One particular thing that’s good is it has a flip-up cover that’s easy to open ‘cause those covers are heavy. Also, the jets are really strong, so that’s nice.

I got a bunch of estimates and then went with what I think was the best. The saleslady was so professional. I was researching her and the things she was saying as she was talking to my wife. They were very personable and they’re the ones I would refer somebody who’s shopping for a hot tub. I’d take my experience and try to share with other people.

I like the warranty that ThermoSpas provided and it has always been fine with their representatives. I liked the way the Concord was designed and the amount of jets it had. You can turn it on and off certain jets. The light at nighttime is nice and the quality of the tub is so far, so good but I busted a buckle on it where you snap down the four sides. I’ve only used the tub maybe three times since I've had it. It’s been too cold outside. It’s nice when you’re in the tub but when you get out, you’re like an icicle.

A Swim Spa was an alternative to a swimming pool. It’s a much more health-focused option, which was why I purchased one and ThermoSpas has history, so I went with them. It's a good spa. The reps were professional, very forthcoming and very honest. However, ThermoSpas should probably have a rep come by once it’s installed to showcase some other details of the elements to keep it maintained correctly.

I was looking over different tubs and the Atlantis from ThermoSpas was the one that fit our profile, so we purchased it. I like them and they're nice. We got another one at another property, but it's the more upscale one and it's a bit better. I've talked to their reps several times and our interactions have been good. ThermoSpas has very good quality. We use it about three to four times a week. I got back issues and it really helps my back.

Been wanting a spa again. Been to the shows at the Big E in Springfield, MA. We went on their ThermoSpas hot tub website. Filled out a request. At one point we were able to look at the types of spa offered. We filled out the request. Got a call to set up a appt. It took two tries for the guy to show up. He missed the first appt. Called us 30 min after the appt to tell us he was not going to make it. He was in CT still. He wanted us to both be on site even though my wife didn't care as she will never use the tub. That pissed me off as she was forced to take off from work. We wanted just pricing. We know what we can afford or not. I do not think high pressure sales is right nor pushing us to finance if we want to pay cash. We just wanted pricing. But they want a site inspection before you think about buying. Push their way into your home.

I like the features of ThermoSpas Hot Tubs. I like the number of jets that it has for providing a massage and the kind of massage type bed there. The salesman was knowledgeable and helpful. And the installers did good in doing everything. It has made us a little more relaxed. I haven't been in it in a couple of weeks because I had an accident, my foot has been cut open. And I was away for burying my mother right during the same time. One of the round corner piece was cracked, so they were supposed to send me another one. That was supposed to come quick. It was gonna get mailed to me, but we've been out and gone the last few weeks, so I haven't heard anything. I'm still waiting for that piece. But I figure I'd give them a buzz and find out what's going on.

I’ve always wanted a ThermoSpas Hot Tub. My husband has Parkinson’s and we both have arthritis really bad. I thought the Swim Spa would be great for us to exercise. It has where you can swim. It has everything that you can think of. The reps were so nice as well. If I had to call them about a question, everybody had been so sweet. It was also fantastic to watch them put in the tub because they had to bring it in by crane and lift it over my neighbor’s house. My neighbors can’t wait to get in it.

I like the quality of ThermoSpas' products and the warranty on them. We also liked how we were able to test drive their unit a couple of times. We got one of their spas with a swim assist lane and with the ability to adjust jet flows. However, it disappointed me a little as when the reps talked about the spa, they said that it cleans itself so well. But then once it's cleaning, it's leaving a stain on the shell. I can see that green stain like algae. That disappointed me a little because that was not what I saw on TV and it was one of the reasons I chose ThermoSpas. Still, everybody at ThermoSpas was knowledgeable and they got back to us within a short time period about questions we had. With my spa, I feel more energetic. In my spa, I'm also able to exercise my shoulders when before I couldn't do that or do push-ups.

ThermoSpas had a more powerful and better warranty product so I decided to have them as my provider. Their reps have all been helpful and friendly. The guy recommended Concord for what we wanted it for, for therapy. It’s got a lot of features, like five engines, lighting and jets. And it accommodates five people. It’s nice and of good quality. It’s pretty expensive. But it makes my wife feel better. She has arthritis and stuff.

I was looking for swimming pools. I saw ThermoSpas and thought about a spa. I have a lot of aches and pains in joints so I thought the swim spa will be good therapy for me. It possesses the heating feature and I can actually move in the water. It will allow me to exercise. The quality of the spa looks wonderful. It was delivered in November and the installation crew was very good. However, when we put the water in it, we noticed there's an issue. The motherboard isn’t working. The part never came but they finally got it and they’re coming out today to put one in and fix it.

I was googling some Jacuzzis and ThermoSpas' information came up. It was the only one I looked into plus I really liked the person that came to my house. So, I purchased the Atlantis and I liked its affordability. Also, the size of it was sufficient for the price that I was spending on it, plus you got the extra jets on it. So, the way it was set up was nice. The installation crew was great as well. But when it first was delivered, there was a piece on the bottom that was either melted off or must have got messed up during transport because it wasn’t holding the water in. The water was just coming out. But they came out and fixed it, so it’s been working fine since then.

We received our Thermospas hot tub in November 2019. So far the hot tub has been fine, but we really won’t be able to truly know the quality until we see how it stands up to the test of time. However, our experience otherwise has left a lot to be desired. From the high pressure sales tactics, to the lack of communication on the delivery process, and poor issue resolution, we’ve really had concerns throughout the process and have been left to feel that our concerns aren’t a high priority.

We bought our spa about a year and half ago. It started to leak when we turned jets on. We called the service department to see about someone coming to fix it. We were told they could send the parts but it would cost. They had no department near us. If you don't have a service department to take of your spas then don't sell them out of your area. We called a spa guy in our area and he told us what might be wrong. We were able to get the leak to stop. So if anyone in Nashville TN don't buy from here. Go local. At least they have a service department to help you.

When ThermoSpas' salesman came out and explained how their hot tubs were made and tested them, that won me over. Also, their people were caring and made sure I have what I needed. They were upfront about how the tub was gonna do good for me and I knew what I was expecting. I got a hot tub from them with exercise bands with it. The tub has jets that I can run, jog or walk against. However, the top did not deliver until a month later, which I wasn’t happy about, but I didn't wanna put water in it until that came. Also, the bands came two months late. Still, it is a great experience having the tub.

ThermoSpas' Manhattan has 170 something jets and six seating, and it's spacious. We have a lot of friends who come over, and we want to be able to fit everybody. It’s a nice quality hot tub and using it has made us more relaxed.

Before I purchased it, I did a lot of research and I felt that the way it was built, it was easy to maintain and easy to repair if there were any problems in the future. Everybody that I dealt with was very helpful and set up went smoothly. Everyone was courteous. We're very satisfied and I'm very happy with the purchase.

I like ThermoSpas. I had one that lasted 21 years. It seemed to have all the pieces that we wanted and it fit the space that I had available. Nothing was really wrong with it yet, but I had my deck redone and noticed that the wood was rotting in the bottom. Plus a couple of the jets were not working fully, so I decided to splurge and buy a new one. The ThermoSpas rep came out, took a look at it and went over the features and the price. The only negative thing is that before they would drop off the spa, I had to prepay everything. And they wouldn’t accept a check. It was either a money order or a certified check, so I charged it. They must have been burned in the past by people.

I like the way the Maui tub was made. If someone else comes, it’ll fit three. A good friend of mine bought one as well. When it was delivered, the guys put the wrong thing on one side where it’s supposed to have the heater and the jets. So, I called the lady and she had a guy show up and redo it. The guy said, “It’s in great condition. Plus, they didn’t even realize that it was leaking water." He fixed it up in a heartbeat.

My husband and I purchased the Platinum Concord and filled it this past Saturday. Within 2 days we realized something is leaking underneath and our cover is also full of water! They say on their website that a 100% inspection is performed before each spa is shipped out but apparently that is not the case! They also claim that any service needed is taken care of in less than a week. Again not true. I was told it will be at least 2 weeks before anyone can come service our spa and 2 to 4 weeks before we get a new cover!!! So we are suppose to keep filling and heating it until they come and the floor underneath should be good and rotten after leaking on it for 3 weeks!

The most frustrating aspect of buying a hot tub, at least here in Hawaii is the difficulties of receiving straight answers about its costs. All hot tub seller makes you jump through an obstacle course of sign up, registration, promotions asking your personal data without actually giving you the most basic information any consumer needs to make a decision: how much it costs! What we discovered was that most hot tub retail in Hawaii will increase the value of any hot tub for sale adding up to over charge up to 4500 USD of shipping on top of the cost of the hot tub. So a 8000 USD hot tub will now cost you 12500 USD. An alternative is to buy a casco or similar cheap hot tub for 5000 and throw it way in a couple of years.

We ordered our hot tub in early July and needed to delay delivery until September due to landscaping work that was being designed and done, including a pad for the tub. A few days before the anticipated delivery date we received a call to confirm the date and time, which we did. The day before the delivery, I received a call to confirm the delivery date and time (5:00 pm), which I did confirm (As an aside, the rep brought up the "certified funds" requirement, which was the first time I had heard that. It was not a big deal for me since I used a credit card, but it did seem a little late in the game to be hearing about it).

I chose a ThermoSpas hot tub for therapeutic purposes. I have arthritis so it has impacted my life in a very positive manner. I have days that I find it very difficult to just get out of bed. Once I make my way to my hot tub, and I soak for a while, after getting out there, I have much greater mobility. It reduces my pain and stiffness. It's definitely something that enhances my everyday life. Everything has been very pleasant and has gone really smooth. I would highly recommend ThermoSpas to any of my friends or family looking for a hot tub. I am very happy that I chose ThermoSpas. I have a friend that also has a ThermoSpas for 20+ years and he boasted that buying that tub was the smartest decision he made. And he’s on his second one.

I will absolutely never recommend this company and only gave 1 star because I had to. While the salesperson was extremely knowledgeable and even arranged a personal showing of a similar hot tub in their Wallingford CT site, everything since them taking final payment has been horrendous. Issues so far: Hot tub delivered on 9/16. Went to start hot tub following start-up instructions, filters were missing. I was told by Customer Service that the filters would arrive overnight, they showed up two days later. I was provided with 6 months of chemicals for the inconvenience. On the same day I also reported to the sales rep that one of the side panels was discolored and was told that it would be taken care of.

There is a hot tub place here in the county and when I went there, a salesman showed me online that ThermoSpas was a lot more insulated than the one I was gonna get so I chose that. It was great working with him. He helped me pick out this one from ThermoSpas. It has an LED light in it and temperature controls.

The thermo panels on the ThermoSpas are on the outside and you will not have to get to all the insulation underside. I went to several places and I didn't like the way the inside panels where you had to dig out insulation and foam to get to anything. If you gotta go in there to do work on something, you'd have to cut all that foam and insulation out. Over time, sitting outside, that’s also a habitat for bugs. With ThermoSpas, I also like the construction, the quality, the warranty and the easy setup. You can also pick your color, how many jets you want and where you want them, and how many pumps you want.

I wanted more of a water exercise instead of just a hot tub so I went with ThermoSpas. I got information online and then, I had a salesman come to the house. He was really excellent. We got the Aquacisor model, so it's deeper and there's room to do a little water walk or water exercise, instead of just sitting in the hot tub. It has been amazing so far. It's expensive, but for me, it's worth it. I'm handicapped and I need to be in the water.

My husband did research and he preferred what he was seeing with ThermoSpas. The rep that we dealt with had a good one-on-one personality, and a little bit of sense of humor. It's a small, not too terribly deep hot tub, and the jets are just right. My husband has a little problem with his chest and the tub we had before was too deep and it put too much pressure on his chest, but this ThermoSpas tub does not. Everything seems to be going just fine. It's a fair trade.

No one is ever available to reply to any concerns neither by phone, email. Can't depend on their help if you are facing any problem with the product or concerns. Never buy it because you will be on your own.

I've watched ThermoSpas' promo on television for years and years and years, and I felt comfortable going with them. The first contact person that came out and explained everything reassured of what I had heard on the television. And then, the guys that delivered it were really good. It was a little difficult but they got it in. They didn’t stop. The tub is easy and comfortable for me to use because I live alone and just following the safety precautions. I haven't had any problems reading directions, making myself really familiar with using the chemicals and what reaction to look for. The quality and the price is okay. The one feature I wanna add is the automatic cleaning filtration system. When I got the tub, I didn’t get it then, but I told them I would like to add that on later and they said it could be done. I would recommend ThermoSpas.

I had been to a couple spa places, and the ThermoSpas salesman was top of the line, so that puts them over the edge. He was very honest and upfront. No frills, no BS. I've been in there a couple times, and I'm happy with it. I was impressed with the guys who delivered and installed the hot tub. They were extremely helpful. The hot tub is pretty simple. It's roomy and it's been maintaining the water the way it's supposed to. The salesman talked me into the cover handle, and that makes a big difference. The tub does everything that I was looking forward to do, and I'm happy with it. The quality is above my expectations.

I purchased the Chesapeake back in June, I put down 2500.00 and waited, and waited so I called and was told it would be delivered Friday, then Saturday. The following week of Friday after 5:pm someone called and stated that I was to have a cashier check for the balance of 7500.00 because my spa was being delivered tomorrow Saturday. I then told them the balanced was being financed thru Wells Fargo. The lady told me she has no record and that I would have to wait until Monday to call and get things worked out. I said, "If I don't get my spa tomorrow cancelled the order as ya'll have pushed back the delivery date 3 times."

We thought ThermoSpas was the best, but I was disappointed with the quality of my swim spa. We had a salesman that had just started with ThermoSpas Hot Tubs and didn't have a lot of knowledge or education about the product. From what he told us, we thought that we were getting the best one we could buy for a markable deal. When we got it, it's a nice tub, but it doesn't have all the jets that we were expecting. Plus, it was never tested to make sure it was up and going correctly on installation. There was never a follow-up with anyone and I’ve been dealing with the spa company to get the water corrected in it so it works right.

Worst customer experience I have ever had. Tried to surprise my wife but they won't even consider my business cause they have to have both owners of the house present for a site visit. Probably so that can try some timeshare pressure tactics on you or something. Either way I'll find someone who wants my business and lets me spend my money however I want!!

Contacted this company, to start my hot tub shopping. At first, the individual was very helpful at finding out the use and lifestyle we wanted this for. She started calling on weekends first on Saturday and then on a Sunday? How desperate are they trying to sell a hot tub? First sign the company is in some kind of financial trouble. Then I scheduled a "free" site evaluation. The person WAS A NO SHOW, without even a courtesy phone call. By the way, I rearranged my entire work schedule and waited around all afternoon to accommodate this idiot? An appointment is defined as "a meeting set for a specific time or place or a fixed mutual agreement for a meeting or engagement. DO NOT SHOP HERE.

ThermoSpas seemed like it was the best quality and the salesperson went over all the different models. We didn’t want a humongous spa so we decided what we wanted and recommended the model. It’s semi-basic but we love everything about it. The rep has been great. We’ve only had to contact him once about how to do the chemical but before we purchased, he always answered our questions and he was willing to come by. He was really good. The quality of the hot tub is great too but we don’t like that the bubbler seems to be a little strong. The lowest adjustment is still like we're sitting in a pot of boiling water. We've gotten used to it but we'll never turn it up.

We needed to replace our previous hot tub and in going down through Google, ThermoSpas came up and we got on and contacted a salesman. He came out and he was very precise in his presentation. He absolutely knew the products without any question and was very easy to negotiate terms with. The quality of the product speaks for itself and it was far superior than the previous tub we had. The access to the pump is much better and it is protected better than the previous one, so we're good. The delivery was a little difficult but it was settled and we’re totally satisfied with using the hot tub. The real flexibility in adjusting the jets in that is a neat feature. We didn't have that on the previous one and the maintenance is pretty simple.

We like ThermoSpas products and when we needed to replace a ThermoSpas tub we had, we decided to get one from them again. My husband liked the rep he talked to on the phone. They were very attentive to making sure that we knew the delivery time. Also, the guys that came and set it up were very nice. But we were surprised that it's not quite as clear as we had expected. My husband is having some difficulty making the adjustments. We've never had ozone before and may have a problem. I've been encouraging my husband to call the manufacturer to see if there's something we're doing differently. Still, I'm satisfied with our experience. My husband has arthritis and feels that the hot tub is one therapeutic solution. I, on the other hand, only use it in the winder and not as much in the summer.

Purchased my spa in 2015, was told I had a 10 year warranty. What they failed to explain is that it was a partial warranty. My lounger stopped working and now I have to pay hundreds to get it fixed. I called customer service and the guy was extremely rude and hung up on me. Horrible customer service...

I had a hot tub that I purchased in 2001 and the only reason I'm not using it now is because I had a power surge and it blew it out and everything froze solid because it burned out all the panel boards inside when the power surge came through. I liked it so much and I was without a hot tub for a year. I'm old now, I'm retired and I need something to keep my body going. The other hot tub I had was a ThermoSpas also. So, I figured, why not go with a good thing. I got the whole deluxe package with 91 jets and six pumps. It’s great. Everyone from the ThermoSpas team who called was as kind and knowledgeable as could be. Everything went very well and I'm very happy with the spa. ThermoSpas is top of the line. it would've been nicer if it was a little cheaper but through the years, it's gonna be money well spent.

I went through a major auto accident and had a broken neck. I got four ruptured discs in my lower back. I checked a lot of spas and for a therapeutic scenario, ThermoSpas was the top-of-the-line. I liked the quality. It's excellent. I also liked the testimonials that I listened to. The jets were the biggest thing though. They have a lot more jets than most other spas - twice as many. Ours has 62 jets while most tubs of the same size only have 30 or 32.

I liked ThermoSpas warranty and the reviews, and if there were any negative reviews, how ThermoSpas responded right away and made sure that the issue was fixed. That is good customer service and customer service is very important for me. Everybody at ThermoSpas was wonderful. I liked Jessica. She was fantastic. She stayed in contact and was flexible to work with me. The installation went good. The only thing that was a little bumpy along the way is I didn’t realize that the cover lifter was supposed to be mailed directly to me separately, and I didn’t get that until later. But we had changed the delivery date on the spa which was probably why I didn’t get that ‘til after. That was just installed this morning.

I wanted to get a hot tub, but I didn’t want it to be just anybody because if you don’t have a specialized company, you’re running into problems. I heard a ThermoSpas commercial on a radio station one day when I was working out, and so I did my research. I called them, left a message and they returned my phone call, and then we set up the salesman to come out. Then I watched the tutorials that they gave me. We could get a cheaper unit but the the way it’s built to protect against bugs, if there are any issues, there’s no installation so it’d be easy to find the problem. Being that I have a family of electricians, they said the unit was solid. The Concord Silver has over 50 jets and a portable floating bar. I'm a massage therapist, so I don’t have time to get massages. This was one of the main reasons I did research on the therapeutic effects and benefits of a hot tub. Also, I was impressed with the salesman who came over and gave us all our options.

I got a tub from ThermoSpas mostly because of the reviews and the quality of the hot tub is top-notch. I got the full-body massage therapy and the ozone system. It’s an excellent spa, well-built and it’s what we wanted. ThermoSpas is a good company to deal with. The installation team was great and professional. It was a heavy tub and it was kind of a difficult placing, but they did a great job.

I went for ThermoSpas more by comparison on what I saw, and what was offered, and the construction of the product itself. I like the way it was made and the way the interior was constructed, that it wasn’t filled with styrofoam, that it was insulated, and able to get to all the mechanisms inside if it needed repair. We have the lighting, jets and it’s the five-seat spa. The delivery process was over-the-top. They did a excellent job. And that’s one of the areas that I felt I was more concerned with based on some of the feedback that I saw, as far as reviews. And they exceeded my expectation when they came to do the set up. All around from beginning to end, I had no issues.

I contacted ThermoSpas online and they called me back. They set up a meeting and we went from there. The salesman had a lot of information. He gave us some good things to pick out. A guy delivered it and my husband did the electrics. It was hard work for him because he's elderly and he's got some health issues. It took him several days to get it all completed. If I thought sensibly about it, I would have hired an electrician to come do it because it would have been done probably in a couple of hours, but it's fine. It all worked out.

My wife found ThermoSpas online and it seemed like the best bang for the buck. The rep was a good guy. We bought our hot tub on the spot and for $15,000, I think this one has a lot to give for a hot tub. The guys did a good job during the installation except they kept hinting around about wanting a tip. There was 2 of them, and it was probably 3 times each.

Absolutely love the ThermoSpas. Enough to want to invest more money into an upgraded spa. When I purchased the spa, the hot shot salesman told me about their terrific trade in program where, if I traded in my medium level spa for an upgraded spa within the 1st year of purchase, they would pay 50% of the cost of my spa towards the upgrade. Well...here it is, one year later. What do they tell me?? "We discontinued that program years ago." Had I known that, I would have bought the upgraded model initially. Excellent spa, but don't believe what they tell you. I even have my hand written notes from our high pressure in-home consultation.

We’ve had our Thermo Spas Concord model hot tub for 13 years and can’t say enough good things about it. It is relaxing and therapeutic. We’ve had the pumps and heater all replaced in the last few years and the repairman said Thermo Spas are the easiest to work on because they don’t have all the foam sprayed inside it and it’s easier to get at the parts. Hence saving money on repairs for us! They are well insulated and we feel our electric bill is not that much more than it would otherwise be. The shell is very durable, easy to clean and is not slippery at all. We have the lift on the cover which makes it so easy for one person to open and provides privacy on one side. We drain it once a year, clean the shell and it’s good to go. Once a week water testing and adjusting the pH is easy. I’m in it several times a week all year round - in Wisconsin! I would definitely recommend a Thermo Spa to anyone considering getting a hot tub.

Doesn't completely drain which is amazing and difficult to keep water balanced with Thermozone technology. Was previous spa owner for 10 years but not this brand. Have to use a bucket to remove residual water. Why with gravity is this necessary?

Our hot tub and swim spa were delivered 5/15. The cover lifter for the swim spa was missing and the stairs were missing parts and could not be assembled. The delivery company, the salesman and I contacted the company on 5/15 and 5/16. I called on 5/22 and was told the cover lifter was shipped 5/21 and they were having problems with the stairs. Today, 5/30 I called again and have not been called back. If I do not receive a call by tomorrow I will request my credit card company to file a complaint and a partial refund until this is cleared up. Our daughter needs more surgery and has been told by her doctors to swim up until the next surgery. We need to be able to use the swim spa.

I've decided to leave a review as I sit here on hold with Thermospas support line (on hold now for over 10 minutes). This is completely consistent with the poor service and mismanagement of my sale from the very beginning. If you want the short version, stear clear of this company. They will lie to you, ignore you, then tell you they "do not take returns."

We moved into this house about eight years ago. The house came with a hot tub that has no information as to when it was purchased. When we decided to redo our deck, my wife and I thought that we'd go with a new tub too. And just by coincidence, I was channel surfing one night and saw a commercial of ThermoSpas on TV. I watched it and then I made a call and we went from there. We purchased the Manhattan since it was similar in size with the spa that we were replacing. And it has a variety of seats that you can sit in. It also has a large capacity for people, and yet you would still feel very cozy and comfortable. Working with ThermoSpas' customer service team was outstanding. I originally wanted to get the CD and brochure when I called. And then, they set up a guy to come out and talk to us about it. He was excellent and not pushy at all. The follow-up service has been great too.

The reps of ThermoSpas Hot Tubs came and talked to me. The quality of their product seemed to be good, so I thought of giving them a try over some of the other brands and I purchased the Concord tub model from them. The team at ThermoSpas have been great to work with. The installation of the tub wasn't difficult and didn’t take very long. But the installation was sourced out by ThermoSpas to a different company, so that was the part that was a bit rocky for me. The person that delivered the tub wound up doing things a little quicker and was not the best at explaining things. But now that the tub has been installed, it is of excellent quality and I love it. I like its size which meets my needs and I love the jets. The tub makes me feel a lot better. It definitely takes away a lot of pain that I have in my back and feet. Also, I sleep better after using it. It is well worth the purchase.

We have had our Thermospa for a little under a year. It truly is relaxing and the jets provide a deep relaxing massage. That said, I’m disappointed in the overall quality of the hot tub. These hot tubs are very expensive, but you don’t get what you pay for. We have had to call and have it serviced 3 times in less than a year. So far, we have had to replace leaky a pressure handle, 2 foot jets that broke and we rarely ever even adjusted, and now we are dealing with electrical problems that are causing the control panel not to respond and one of the pumps is intermittently blowing on its own, while the other jets will not even turn on. I’m so disappointed that we have had so many issues this early on. I will not buy another Thermospa.

After having the ThermoSpas for more than 2 yrs we notice that we have a very minor water leak. My husband gave me the number for the company and I called and leave a message. (3 days and no one called back). Husband calls back and another number was given to him. (Again 2 days by and nooo one responded.) I decided to call the company and find out what is going on, and the ** can care less for my concern with the leak. His very disappointed answer was to give me another number to call, which I told him that I didn't want any numbers. I told him that I wanted for him to send me anyone to fix it.

The ThermoSpas Hot Tubs salesman was a good guy. We talked and hit it off well. I like the quality of their product and I purchased a brown hot tub. The guys who came over to install it did a great job and they showed me everything. Somebody forgot to put a clamp on tight enough though and one of the hose popped off. But all I had to do was put the clamp back on, put the hose on and put it on right. I like the design of the tub and the ease of getting in and out of it. I like getting in and spending about an hour in it every day. It makes me feel comfortable and relaxed.

ThermoSpas is my first hot tub. It's good enough for me and my wife. Their hot tub is of good quality and we don't need much. So far, we like the jets as well as the lounge chair. I'd recommend ThermoSpas to friends.

ThermoSpas hot tub has been built better than most hot tubs and they have better quality, plus you can access everything underneath. We decided to go with them for their warranty and quality. The Concord was the one I liked. It was the right size. It's not too big. I also like the jets. So far, I'm very satisfied with my hot tub and I would recommend ThermoSpas.

The ThermoSpas Hot Tubs salesman, Scott, came to the house and he told us all about their product. He was as nice as he could be and he answered all our questions. He even had me go through the process of building the spa myself. He gave me different options and he told me to choose which one I love and that was what we did. He was fantastic and I couldn't ask for a better sales rep. He even gave me two little rubber ducks to put in the tub. He also helped us with the paperwork. The customer service was awesome.

The ThermoSpas salesman was super. He was very knowledgeable, a joy to work with and he really tried to get us what we needed. He listened to everything and then made a suggestion. The Concord had a lot of the features that we liked and had the correct size. We love the hot tub. You get what pay for.

I looked on the internet and found ThermoSpas. I saw the different things on their brochure and I liked them. So, I chose to purchase a spa from them. Their rep was great and the guy that installed it was the best. He helped me a lot and gave me little tips on where I wanted to set it up. I have the spa for a month and a half now and it's very relaxing. I really enjoy it. I like the lights that switch up on it and the different pressure on the pumps. So far, I did maintenance on it for the chlorine and the weekly maintenance, but nothing major. Other than that, since ThermoSpas already has our emails when we ordered from them, maybe they could send us little alerts like when it's time to change filters.

I have arthritis and I was having a lot of hip and knee pain and stiffness. ThermoSpas looked like it was providing more for therapeutic use. Their saleswoman was very nice, personable, and supportive. I wanted the Gemini model which was the smallest hot tub they had. I had some problems because the plug wasn't compatible and it wouldn't plug in, so I had to get some electricians. Once I got it plugged in, everything went smoothly. My arthritis is now much better and I can walk without pain and bend my knee further.

I’m really happy with my tub from ThermoSpas. It’s got two pumps and four adults and a young kid could get in. But it is also perfect for my wife and I. The kid that sold me the tub was really nice. He went through everything with me and we ended up buying it. The guys that came to set it up were outstanding as well. The tub is built solid and there’s a good look to it. I’ve got it along the back patio, and it’s really nice. When the kids are in, we use it every day. And my wife and I use it about three times a week.

We purchased a Chesapeake hot tub from ThermoSpas. The number of jets was the reason we chose it over other options and we would have gone bigger had we been able to afford a bigger tub. We went with ThermoSpas since we believe in the quality of the spa versus some other manufactured tubs. The sales person and the delivery men were all very friendly, professional and knowledgeable. So far, everything seems to be of quality with the tub that we got. But the steps apparently were below quality when they arrived, so they sent these back and we’re still waiting for the replacement. Since we've been using our ThermoSpa tub, it has absolutely made us feel more relaxed. My husband and three children would live in it if I would let them.

I saw an advertisement on Facebook for ThermoSpas and because they were the ones who sent somebody to the house to talk to us, we decided to buy a hot tub from them. Their rep seemed to be knowledgeable and friendly. Also, I love our hot tub and I like that it cuts itself off after a certain amount of time.

We love our ThermoSpas tub. We enjoy it. Its quality is very good, and I don't feel like I paid too much for it. Our purchase experience was very good. The representatives explained the process, went into great detail about the different systems that were available, and what came with them. The scheduling was easy and working with the representative was very easy as well. The tub was also delivered when they said they would deliver it. When I had an issue, they sent somebody right over to take a look at it. We had someone come over when the lights weren't working in one of the seats. He replaced it and took a look at the rest of the system as well.

I scheduled an appointment to have a ThermoSpa salesman meet with me at my home. I spoke with two ladies that callled to confirm the appointment date and time. I gave both of them very specific directions to the house. I received a call from the salesman about 20 minutes before the appointment time saying he was lost as my address did not pull up on his GPS. I gave him the specific directions again. He showed up 45 minutes late. I tried to be understanding. I then listened to two hours of presentation (I was told it would take 60 minutes when it was scheduled). Part of what took so long was he had to call three other salesmen to get answers to our questions. The answers he was given was later contradicted by paperwork he had.

The salesman who came to the house was really learned. He told me different things. It's not a jacuzzi, it's an actual spa. That's why he ended up giving me an upgrade and once he did that, I knew I wanted to go with ThermoSpas. The model was from the Silver line that was upgraded to a Gold. It's got 42 jets on it and it is nice. It really helped my hip out. But it's been too cold lately. You're cold getting out and getting in it. But I plan to use it this summer. When I'm up doing yard work, I get kinda sore.

ThermoSpas has an excellent reputation. My husband has a bad back, so the one we purchased has an extra massage option for medical therapy. It’s good for him because you can just jump in and it’s ready to go. You don’t have to wait for it to be heated up. He feels it does help his back. The representative we dealt with was very nice during the sales process. Any time we had any issues after that, the whole process took a long time to actually get it inspected for use. He was quick with his text responses. Installation was fine, however, whoever we used dropped it onto the ground from the truck. But he checked and he said there was nothing wrong with it.

ThermoSpas makes their own hot tub. No one else makes it for them and they distribute it. We purchased a Manhattan hot tub that seats seven people, and we got 172 jets compared to 70 jets. We called the guy, he came and showed us what was available and then we picked the model. About a month later, they called and said it was in and that they were gonna deliver it on Wednesday by noon. They were here at noon, set it on the platform we had poured and everything was hooked up. We had a good experience with them. The tub is self-contained and that's a big thing. You plug it in and you just add water.

I liked the value of ThermoSpas. The Chesapeake cost a little above the price range I wanted to spend but it was just about the size of my last hot tub. The sales guy was awesome and the lady who called me about the chemicals was also very good. But I was a little annoyed when the tub was set up. They charged me more money which I did not expect. That money should have been included but there was some kind of mistake made. Also, the console is kinda hard to read and the buttons are kinda small. Other than that, I like the hot tub. It’s very nice.

The ThermoSpas salesman was very persuasive. The Maui fits the space I had for it and it seems to be very nice. I already can't turn the pump or the lights on using the touchpad. But it seems to be good quality. They're coming out to fix it next week. The cost seems a little high but you get what you pay for. I would recommend ThermoSpas.

ThermoSpas Hot Tubs are high-quality, which is why we bought a second spa with them. We wanted to upgrade to a tub with more jets and other features and the reps were very helpful. We’re pleased with the cost.

I went with ThermoSpas for the warranty, the quality of material and the technology that went into it. I got the the five-seater model which was of middle range. The salesman was excellent and the delivery team was great. We took down the fence and we had it all put together, and levelled. ThermoSpas is expensive, but you get what you pay for.

I compared ThermoSpas to other products and felt more comfortable with theirs. I also felt more comfortable with how well it came assembled. I wanted its features, too. The salesman was a really cool guy. We were at my house until late at night discussing things and he was very knowledgeable about his products. The delivery company was great, and they were here on time. They were very professional and knowledgeable about the product, too. They explained everything to me and also made a lot of small talks. Overall, I'm happy.

The salesman from ThermoSpas was very thorough and answered all our questions. We got a good spa from them and it works very well. It doesn't require a lot of maintenance or a lot of difficult things either. It would be better if we had a follow-up visit a couple of months after we got it. Also, until now, we still haven't figured out how to change the filter. Still, this tub is much better than the previous tub we had.

I’m pleased with my experience with ThermoSpas Hot Tubs. I’ve heard of ThermoSpas for a while and I’ve seen them advertised for years, so I just went with someone who's been in the industry, what I considered the longest that I knew of. We’ve owned a hot tub before and I like the size and some of the features that are on ThermoSpas Hot Tubs. The way the one seat is set up, it works out perfectly for my wife and it can hold four people. I’m not a small person, so that was important since it can hold four people my size. That was the size and the features that we were looking for. Our only battle at the moment is how to keep the water right because that’s new to us.

I received my $10k hot tub recently and appears to be great quality. The delivery team departed from the path needed to deliver the tub after all tasks had been completed and parked the crane machine on my septic system causing critical damage to system. Delivery crew acknowledged they caused damage and just said "well you might wanna have someone come out" then "you might wanna call ThermoSpas".

My husband decided to get a ThermoSpas hot tub. The way we could design the it ourselves made us decide to get it. We have the six-person and upgraded to the wave heat. A built-in stereo would have been nice though. The installation was quick. Plus, our interactions with their team were wonderful. They were very friendly and when we had issues, they came right out to fix it. However, we haven’t gotten the stuff we ordered yet. I think they either forgot to order it or it's on back order. The quality of the hot tub is good though. We got it for therapy and use it about four times a week. Using it, I can feel the difference in my muscles. It really relaxes me. It's also great for back and neck issues.

From the Salesman (Tim **) to the delivery and set up, it was all so easy. Our water stays crystal clear and maintenance couldn't be any easier! Although we expected a $30 increase in our winter electric bills, we have been pleasantly surprised to see it go up by only $18 and in the summertime it's not even noticeable! The crowning jewel was what happened in February this year. During a windstorm we lost power for just over 20 hours. During this time the temperature was in the single digits with wind chills minus 20 to 30. When the power came back on I went out to restart the hot tub and to my surprise it had already restarted. I opened up the cover thinking the temperature would be around 75, but it was still at 92! Only an 8 degree drop! Thank you ThermoSpas for a wonderful product. It has proven to be a great investment!

I bought a Gemini hot tub from ThermoSpas since I was looking for a two-person tub. The salesman came and the interaction was very positive. He explained all about the tub, and he didn't pressure me nor try to get me to buy. He talked to me and then set us up. When I thought I had a leak, I reached out to their customer service. A tech then came out and explained everything to me while he was here. I didn't have a leak. It was a leak coming out of the overflow. Overall, I’m very pleased with ThermoSpas. The quality of the hot tub is very nice. I would recommend it.

This is 45 minutes of my life that sadly I will never get back. Their salesman was rude, rambled for days, and literally never showed us one hot tub. This man smelled of alcohol and seriously made me question the safety of having him in my home. I will never do business with ThermoSpas because of this experience.

I wanted to buy a hot tub so that my great grandkids and I could play in it. I got one from ThermoSpas and the salesman that I dealt with was knowledgeable. I like the way the tub looked and it is bigger than the one I had. Also, I have back problems and it is supposed to help you with your back. I like the quality of the tub. I had two panels that were broken, but I got them in the other day. I've already recommended ThermoSpas to my niece.

Initially, the ThermoSpas salesman came out to talk about the product and discuss it. He was on time, polite and very knowledgeable. We purchased the hot tub right away from him. I love its quality. Its cost was a little bit more than what we had originally anticipated spending, but I'm still happy and there's no buyer's remorse. Doing business with ThermoSpas was painless and easy. If I had been in a different mindset, the wait would have been excruciating, but we already were anticipating that we didn't want it delivered until after the holidays. Knowing that they build it per your specifications helps in the wait time. But once I knew that it was in the warehouse, I was chomping at the bit to have it delivered to the house.

I decided to get a new hot tub, looked on the internet and it appeared to me that ThermoSpas was the best one. Their rep was very knowledgeable and answered any questions I had. He measured where the tub was gonna go and how they were gonna get into the house. Everything was good. He knew his product and I like everything. I have very bad arthritis and the hot tub helps me a lot.

I researched different spas and that of the ThermoSpas was the one I liked. I liked the model and I liked how many jets it has. My interactions with the sales rep were perfect and the overall quality of the spa is excellent.

We saw ThermoSpas' commercial on TV and tried to get a brochure. Our brochure turned into someone coming to the house. The rep was very good. We were not planning on buying a spa that day at all. Before he walked in, we said we were not buying anything. Then three hours later, we bought an $18,000 spa. We like the size and therapy of that particular model. Its quality is very good and we’re enjoying it so far. My husband had a crick in his neck Saturday and we got in the tub Saturday night. When we got out, it was gone.

I was doing a little bit of researching and looking around. There were about four or five tub models from ThermoSpas that looked like they were at the top of the line. However, the issue is there are different types of programming modes on how you wanna heat your tub, and the standard is basically whatever you set it at. It keeps it at that for forever, 24 hours a day, seven days a week. There’s an economy mode where the heater doesn’t engage. There are two windows you can set, and if it’s not within that window, the heater stays off to save from this heating in off hours.

I've had Hot Spring, three in a row and the experience was flawless. Then I buy a ThermoSpas. They sold the size of spa I wanted and the price was right. But I have two issues in a month, where it goes completely dead. It's the second time since they delivered it and I'm very disappointed. The tub has been down more than it's been up.

While all models of ThermoSpas are built very well, my wife was partial to the Park Avenue model because of the way the feet came up. I also like the ultimate seats in it. In addition, their salesman was very informative and keyed me in on what to look at when I went to other places. So far, I'm pleased with the ThermoSpas spa. But I'm having an issue with the blower not coming on when the pumps are on. Also, I had issues with the chemicals. The salesman said he'd come and take a look at it and also help me get the chemicals right once he comes back from his vacation.

I had a ThermoSpas a few years back, and I liked the product. They stand out better than a lot of them that I had. I got a hot tub that has 100 jets in it, and I had a good time with the ThermoSpas team when I purchased it. I’m waiting for the electrician to come and do the wiring. Maybe the book will tell me everything. I didn’t get a chance to really get through it yet. But it tells you chemical-wise how much of this or so much of that to put in. Overall, my ThermoSpas is a good-looking unit.

My neighbor had ThermoSpas and I asked him about it. He introduced me to his salesperson, Butch, who was awesome and very detailed. The Concord model seemed to be the right fit to me with the capability and price range. I got the one with the bubbles and I liked the size which fits five people. I picked out the things that I liked such as the number of jets that it had on it, the number of pumps and even all the way down to where I put it in my backyard. The spa got here right in the middle of December and once I got it wired to the house, I used it the same day. I've been sleeping well since using it and all in all, it was a good purchase and I'm happy.

Would never recommend that anyone buy a hot tub from ThermoSpas. Would give zero stars but am not allowed by this site. We placed an order with ThermoSpas on 29 Sep 2018 for a hot tub for our family of 6. Since the salesman said that the hot tub would be delivered in 8-9 weeks, we figured that it would be an early Christmas present for the kids. We couldn't have been more wrong! We received an email on 25 Oct 2018 stating that our hot tub would arrive the week of 03 Dec 2018 to 07 Dec 2018. That week arrived and we hadn't received any further word from ThermoSpas.

A buddy of mine in New York owns a ThermoSpas Hot Tubs Park Avenue model and we really liked it. The number of jets, the ozone appealed to us and the fact that we don’t have to change the water because I have hard water here and I have to treat my water. Working with the people at ThermoSpas has been great. They follow-up with a phone call or an email and they want to check and see how things are going. I talked to the guy the after the install because when they initially delivered it and got it here, they sent the wrong cover. The guy said, “Well, I’ll be here the day after Christmas to change it out,” and he did, “and I’ll have the correct cover on there.” So, all that was done per my conversation with the installer.

I got the information on ThermoSpas as promised and after reviewing we decided to get a price for a 3 person spa. After getting a preference at how I wanted to be contacted by email was the preference that I wanted I have not gotten 1 correspondence from anyone. I just wanted to get an idea what the price would be for the spa and there was nothing, so with that being said I will go some place else to purchase a spa. If I can't get an idea I will not consider purchasing anything.

Salesman said probably 7-9 weeks. Salesman said probably sooner but didn't want to over promise. After 5 weeks we were notified order was as scheduled. Within the week of supposed arrival we called just to check and was then told it would be another 4 weeks. Maybe a great tub but not sure when I'll know! Over 3 months for delivery!!!

A coworker has had a ThermoSpas for four years and he raves about it. Originally, I was looking to get an in-ground spa put in, and that was more at the retail price of what this one was at in the beginning without any discounts. However, the in-ground spa would not get as warm as an actual hot tub and it would not have all those great, beneficial jets for your sore muscles and aching back. The ThermoSpas tub also had a 20-year warranty on the shell and a 10-year warranty on the motor which was great. Those were better than what you can get from a car.

I had a spa with a bubbler on it before and they don’t build any of that anymore. I liked the bubbler system in the Concord model and aside from that, the price package was good. The interaction with the ThermoSpas team was good and since purchasing the tub, they have called me a couple of times. The installation of the tub went well and since I got it, I have used it every day. I’m more relaxed and I get therapeutic help.

When I called and met with the salesman, he seemed very versed in what he was selling. He did a fantastic job so I bought it. I've heard good things about the product and I really did not shop around in terms of the cost. It wasn't that important as the service and as far as the service is concerned, they did everything that they told me they would do. All of the people that I dealt with were also very professional in what they did. The quality of the product is fine too. We spend quite a bit of time in it and I love it so far. I'm very pleased with ThermoSpas.

I came across ThermoSpas on the internet and they were more expensive than the other ones but I figured out that I’m 66 and if I bought another one and it lasts me 14 years, that got me where I wanted to be. I was banking on that this won’t perform less and I’d have less service calls on it than the others. The two gentlemen came out and they were very polite, courteous and willing to help. I gave them each 20 bucks because they did such a good job. I got a brand-new hot tub and I like it. My wife and I use it five out of seven days. We designed it where my wife and I could sit together in it, turn the jets on, have a cold drink and watch TV.

I'm getting up in the ages and my bones hurt. But the hot water in this spa makes me feel like I'm 20 again. It has a lot of jets. And it has the neck pump. My grandkids, my son and my wife love it. The quality of ThermoSpas' product is a hell of a lot better than any others. I had a spa years ago. I bought it at a Home Depot and the quality wasn't as good. With the way the ThermoSpa was made, the quality is excellent. The top comes up then I would lift it off again and it's really nice. You gotta pay for good quality and with ThermoSpas, you get what you pay for.

This is my second hot tub and I hate that I got rid of the other one. When the ThermoSpas salesman came by, I was hoping my wife would say that we like it but we don't need it. I wanted her to be the bad guy and say, "No. We can't afford that." The other one we had was only about four years old but my wife said she didn't know I didn't really want the hot tub. Also, I think she fell in love with the top that they can put on the ThermoSpas, where one person can raise the top off of the tub. That's what sold her and I also like that feature. The salesperson also had a good sales promotion. He didn't push and he did his job. I was excited about it but I didn't want to get into another $10,000 debt. We had paid off the other one and we were just enjoying the fruits of not owing anything on it.

We watched the infomercial on ThermoSpas and I was impressed with how they are made. If there were any issues for maintenance, they are not all foam underneath, so that impressed me. I also liked the design of it and how many it seated. The sales rep was very friendly and informed us on a lot of stuff and showed us how the tub worked. He said he has one himself. The installers were friendly and helpful on any questions. They showed my boyfriend everything. We broke one of the lock things and they shipped us some right away. So far, we are pleased with everything.

The quality of ThermoSpas' heaters and pumps and the inside of their spas seemed to be easier for maintenance especially for me if I needed to do something. With other products, I didn't feel the quality there. I purchased the Concord from them due to its size and amount of jets. It also has a little bubbler system and it's the Platinum version. It has the Deluxe LED lighting package on it too.

After spending $15k on this "top of the line" unit our tub was delivered but never worked properly. The delivery person (1 person) rolled it down our hill breaking many internal connections which we never knew about until about 2 years later. We had some leaks which their service folks fixed as best they could when I could get them to come out. Then the cheap pressboard wood bottom rotted out and the electrical components fell onto the ground. All of the components would then short out and not start up - our service person advised that they would not put any more money into the tub until the bottom was fixed/replaced. I called ThermoSpas which at that point had been sold to Jacuzzi Inc. And was told my cheap cabinet was only under warranty for 3 years so they attempted to sell us another brand new unit for another $15k.

I grew up in Wallingford which had a ThermoSpas factory right behind my dad’s work pretty much my whole life until they moved to Research Parkway. So, I’ve always been aware of ThermoSpas. Also, based on research online, it looked like it would be one of the nicer, newer models compared to other ones I’ve seen. The tub was for me and my wife but we planned out entertaining from time to time so we didn't wanna get just a two-person. The Concord was the size that was right for us in our circumstance. Also, I like the amount of jets that were in it and that it had three separate pumps and the LED lights that can change the power on the head cushions as well as within the tub. And I like that it seems to be really well-insulated, so it didn’t have to work that hard to retain the temperature. and it has nicer seats for just the two us, which is good.

I did research and most of the companies were at least about 4 or 5,000, but you couldn’t get anybody to come out or they didn't have it and would have to order it. Then, we talked to Walt at ThermoSpas. When we got the tub, it was damaged. We got four panels and two of them were damaged because they brought it here late in the evening. They’re supposed to be sending some stuff to fix it. The tub is all right. I’ve got it wired up, but it doesn’t have the motors in there yet. Walt told me that the Chesapeake doesn’t have an Ozonator on it, but I could get one and have it put on. But he didn’t tell me that I would have to pay it upfront. After I’ve done paid the 1,500 down, I own it. I was disappointed first. I called Walt, he didn’t call me back, and then I got to speak to him with a text. That’s why I said, I thought we just run it. I’ve talked to Steve and he's gonna set it up.

ThermoSpas tubs are custom-made and they’re pretty much the top of the line as far as quality. Sebastian explained to me all the different features and he wasn't aggressive as far as trying to push anything on me that I didn't want. He looked at the backyard and we came to the conclusion of the size that I needed and went from there. The Concord tub we got has a lot of jets and there are four pumps on each corner which is kind of unique because most of the ready-made spas don’t have. I got a really good deal as far as the purchase price and what I actually got. Also, I’ve gotten tons of follow-up calls if I was happy with the delivery. It seems like they follow through as far as customer service is concerned, so I'm very pleased with that aspect.

I was looking online and we were just investigating stuff and then it comes up that we can get somebody from ThermoSpas to come to the house and explain all about it. They didn't put pressure on us to buy ThermoSpas but they offered an incentive if I bought it with them that day. Having somebody right there to personally go over stuff helped to seal the deal. He drove a long way to get here and we had a nice chat. He was very personable and informative. He answered questions and gave us information that we might have questions about later. The Concord has 99 jets and three pumps. It has the pillowtops that make it nice to lay back in. It looked like a good thing.

I purchased a Chesapeake due to the number of people it could have and the amount of jets it has. I purchased through the ThermoSpas salesman who came out and he was very professional. He knew what he was talking about and was all around nice. ThermoSpas offered to finance and it was not gonna be a lot of money. Also, the warranty on their product was good for 10 years. One of the little spinning things fell out, and although it’s not interfering in the function of the spa itself, I have to call and have them come and fix it. Other than that, we love the overall quality of the tub.

ThermoSpas stands behind their product. Also when I was in the process of purchasing a tub from them, I liked everybody who we dealt with. They were all very helpful and efficient. Their reps were very knowledgeable of what was going on and very helpful in trying to help us pick up the right one. Then, the crew that came got the installation done in a hurry and cleaned up their mess. I bought an Atlantis tub as I like that particular model. We've had it for about two and a half months now and so far, we love it.

With ThermoSpas being part of the Jacuzzi family, we decided we're gonna get our hot tub from them. It's made by Jacuzzi and we always had Jacuzzi. ThermoSpas was much more costly than the ones that we had before and I almost didn't get it because it was so expensive, but so far, it has been worth it. We got the Concord model which fits our lifestyle. I like that it's therapeutic and it's small enough to fit where I needed it to go. It has 99 jets and the foot massage and each seat has a different massage feature. It's really good because both my son and my husband have back injuries and it helps them out a lot. The tub is perfect and we really enjoy it! Also, the ThermoSpas team was absolutely wonderful. The salesman was very thorough and considerate and I also loved their installation crew. We're very, very happy with our ThermoSpas experience. I would definitely recommend it.

We were looking for convenience and quality and looked around at ThermoSpas. We figured out what we liked and got the Manhattan. The quality is good. We had some issues with some little parts coming off of it and there was a stain that the color faded. But we called them and they sent a guy out who fixed it. Within an hour, he was gone and everything's fine. It's pretty expensive but if it lasts the way they said it lasts, then we'll be happy with it for years to come.

After being put off for 2 months on delivery it finally showed up. Get power wired and go to fill with water and it’s pouring out the bottom. Called service with no answer. Do not recommend. The money you pay for this spa it should be installed completely and tested on site.

The ThermoSpas sales representative I worked with was super friendly and a nice guy, but not so much on the professional side. He was in the recliner with his feet up, but it was fine. I like the quality of ThermoSpas hot tubs. We’ve had a couple of the jets break but we just called and they replaced them right away. They sent us the part in the mail, and we just put them in. Everything is working okay now.

My husband had always wanted a tub ‘cause every time we went on a cruise, he always used it and he always felt much better with it. Plus we have friends in Florida that have one their condo. My husband saw ThermoSpas on TV, and he wanted me to call them. When the rep came, it seemed like their tub would be good for our needs. I also liked that I could call them any time if I have any trouble since we’re older and it’s not that easy for us sometimes.

We are in our early 30s and live in the St Louis area. We had been researching hot tubs for a little over a year to put on our deck. We decided on ThermoSpas and received our Concord Silver a couple months ago (paid $10,500 in case you’re wondering). Our ThermoSpas experience was less than desirable and I wanted to share our experience with others as we used customer reviews to make our hot tub decision. I’ve had a two months since delivery to let the frustration and annoyance subside, so here we go:

We purchased the Atlantis from ThermoSpas and our experience with them has been pretty good so far. It’s perfect for the two of us. The sales rep was really good too. He was really patient with us and had all the answers that I had questions for. The installation crew was perfect as well. They came in and they certainly knew what they were doing. They whipped it right on in there and set it up in no time at all. I use the tub every day. I have a back problem and it helps me with my back. I don’t particularly like the paneling on it though. It's a little flimsy. But the quality of the tub itself is okay.

A couple of friends have ThermoSpas and recommended them. I got Atlantis, a low-priced one, because of my budget. It's ThermoSpas' basic and it doesn’t have all the bells and whistles. But it’s perfect for what I need it for. It’s nice. It's got the nice cover with the handle and the steps. It has 32 jets, a light and two pumps. I wired in a 210 and put it on a concrete pad. The hot tub is awesome and I love it. It’s more therapeutic for me because I’ve been having back issues. It’s better than any pill they could ever give me.

A friend of mine purchased one of their spas and they were very pleased with what they got. Then I read about it. When the gentleman came over and gave us the presentation, it confirmed what I had read about its quality and workmanship, and it made me understood it better. The rep was very good, and he knew his product. He had a good presentation with good visuals, and he answered any questions we had. He also checked back to see how things went. They sent sample chemicals along with it and some videos about how to get it going, and I am very pleased with it. Aside from the size of the model and the features it has with the adjustable power and dual motors, the warranty was also appealing. The spa meets everything that I thought I might get. It would be wonderful, nonetheless, if it comes with a tinted cover for the spa.

11/6/18, 4:45p EST: I've been looking at new spas for some time now to replace an old one. I've looked at all the name brands, and even Costco. I'm very familiar in how they are designed, built and intended to operate. The ThermoSpas infomercial was good on TV; informative. As is the website. I wanted a design quote and sent the form. Sales called immediately. I was advised the technician needed to survey the property to see if the spa would fit. I said fine. When booking the appointment, he said both owners of the home must be present. I said that wouldn't be necessary. He said it would or they could not proceed. Ludicrous. Think about that: I couldn't even get a price without my spouse being present. In today's political climate, it's disgraceful. ThermoSpas lost a potential customer today. You're welcome to call me when the policy changes.

I really liked what ThermoSpas offered on the Manhattan model as far as the lighting and the stainless-steel jets. My partner thought it would be nice if it had more lighting underneath but I was fine with it. I also like that model because of its size capacity. I initially purchased it from ThermoSpas because of the warranty and how the underside of the spa is not foam-filled. My interaction with their reps was great as well and I didn't have any issues. At any time I needed to contact them prior to the spa being delivered, someone was available.