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ThermoSpas Hot Tubs
ThermoSpas Hot Tubs
Overall Satisfaction Rating
4.40/5
  • 5 stars
    82
  • 4 stars
    14
  • 3 stars
    4
  • 2 stars
    1
  • 1 stars
    12
Based on 113 ratings submitted in the last year
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ThermoSpas Hot Tubs

ConsumerAffairs Accredited Brand

At ThermoSpas, we take our reputation seriously. Manufacturing spas since 1983, we focus on delivering quality customer service by requiring each one of our spas to receive a 100% inspection checklist score before it reaches your home. Our "Customer First" approach to all our products also guarantees a 24-hour call back commitment and a promise to handle any service issue in less than a week. ThermoSpas is currently the only manufacturer to receive the Ease-of-Use Commendation from the National Arthritis Foundation, and our spas can be customized to cater to your physical needs as well as your budget. Call us today for a free site inspection!

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332 ThermoSpas Hot Tubs Consumer Reviews and Complaints

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Page 2 Reviews 31 - 60
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 28, 2019

The salesman from ThermoSpas was very thorough and answered all our questions. We got a good spa from them and it works very well. It doesn't require a lot of maintenance or a lot of difficult things either. It would be better if we had a follow-up visit a couple of months after we got it. Also, until now, we still haven't figured out how to change the filter. Still, this tub is much better than the previous tub we had.

ThermoSpas Hot Tubs response

Hi John, Our team is always available to help with any maintenance questions you may have, and we can absolutely walk you through how to change your filter. Please feel free to call Technical Support and Service (hours are M-F: 8am-6pm, SA 8am-1pm (EST).) Enjoy! Elle, ThermoSpas Hot Tubs

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 27, 2019

I’m pleased with my experience with ThermoSpas Hot Tubs. I’ve heard of ThermoSpas for a while and I’ve seen them advertised for years, so I just went with someone who's been in the industry, what I considered the longest that I knew of. We’ve owned a hot tub before and I like the size and some of the features that are on ThermoSpas Hot Tubs. The way the one seat is set up, it works out perfectly for my wife and it can hold four people. I’m not a small person, so that was important since it can hold four people my size. That was the size and the features that we were looking for. Our only battle at the moment is how to keep the water right because that’s new to us.

Putting the spa in was not difficult at all. I had the backyard set up, their installers came in and they were out of here in three hours. When I built the hot tub slab, I built it up a little bit, about 2 inches above the ground, because they said, “You gotta be concerned about water damage and maybe water staying on the top of the ground.” The hot tub itself is 37 inches tall. And all of a sudden, you gotta climb over the top to get in. So, I’m looking for stair systems that I can have an easier access entry into the hot tub. I just have to have something specially made. Both of my knees have been replaced and one has been replaced twice. My ankle has been replaced too. I have serious orthopedic concerns and the hot tub helps with all of my aches and pains, and I use it twice a day. A couple people just asked about where I got the tub and what it is and I’ve already recommend ThermoSpas.

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5 people found this review helpful
Customer increased Rating by 3 stars!
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Verified Reviewer
Original review: March 26, 2019

I received my $10k hot tub recently and appears to be great quality. The delivery team departed from the path needed to deliver the tub after all tasks had been completed and parked the crane machine on my septic system causing critical damage to system. Delivery crew acknowledged they caused damage and just said "well you might wanna have someone come out" then "you might wanna call ThermoSpas".

I contacted ThermoSpas who stated they will not fix any of the damage and that they are not responsible for any delivery damage. All they could offer was product. Which I thought would be earned either way after spending $10k and having any problem arise. Not satisfied with the way ThermoSpas has dealt with this issue or I should say did not deal with at all. I will not be receiving "product" because I would rather have my septic system fixed as I deserve.

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ThermoSpas Hot Tubs response

Mr. Nolder,

Thank you for the opportunity to resolve your concerns. Please feel free to contact me directly if there is anything you need in the future.

Tom G.

Customer Experience Manager

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 26, 2019

My husband decided to get a ThermoSpas hot tub. The way we could design the it ourselves made us decide to get it. We have the six-person and upgraded to the wave heat. A built-in stereo would have been nice though. The installation was quick. Plus, our interactions with their team were wonderful. They were very friendly and when we had issues, they came right out to fix it. However, we haven’t gotten the stuff we ordered yet. I think they either forgot to order it or it's on back order. The quality of the hot tub is good though. We got it for therapy and use it about four times a week. Using it, I can feel the difference in my muscles. It really relaxes me. It's also great for back and neck issues.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 8, 2019

From the Salesman (Tim **) to the delivery and set up, it was all so easy. Our water stays crystal clear and maintenance couldn't be any easier! Although we expected a $30 increase in our winter electric bills, we have been pleasantly surprised to see it go up by only $18 and in the summertime it's not even noticeable! The crowning jewel was what happened in February this year. During a windstorm we lost power for just over 20 hours. During this time the temperature was in the single digits with wind chills minus 20 to 30. When the power came back on I went out to restart the hot tub and to my surprise it had already restarted. I opened up the cover thinking the temperature would be around 75, but it was still at 92! Only an 8 degree drop! Thank you ThermoSpas for a wonderful product. It has proven to be a great investment!

15 people found this review helpful
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 18, 2019

I bought a Gemini hot tub from ThermoSpas since I was looking for a two-person tub. The salesman came and the interaction was very positive. He explained all about the tub, and he didn't pressure me nor try to get me to buy. He talked to me and then set us up. When I thought I had a leak, I reached out to their customer service. A tech then came out and explained everything to me while he was here. I didn't have a leak. It was a leak coming out of the overflow. Overall, I’m very pleased with ThermoSpas. The quality of the hot tub is very nice. I would recommend it.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 17, 2019

This is 45 minutes of my life that sadly I will never get back. Their salesman was rude, rambled for days, and literally never showed us one hot tub. This man smelled of alcohol and seriously made me question the safety of having him in my home. I will never do business with ThermoSpas because of this experience.

ThermoSpas Hot Tubs response

Hello Kelley,

Thank you for sharing your experience. We take this kind of feedback seriously and Our Customer Experience Manager, Tom G., has left two voicemails with hopes of discussing the details. If you would like to speak please feel free to call Tom or send me a private message here with the best way to contact you.

Very best,

Elle, ThermoSpas Hot Tubs

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 15, 2019

I wanted to buy a hot tub so that my great grandkids and I could play in it. I got one from ThermoSpas and the salesman that I dealt with was knowledgeable. I like the way the tub looked and it is bigger than the one I had. Also, I have back problems and it is supposed to help you with your back. I like the quality of the tub. I had two panels that were broken, but I got them in the other day. I've already recommended ThermoSpas to my niece.

12 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 10, 2019

Initially, the ThermoSpas salesman came out to talk about the product and discuss it. He was on time, polite and very knowledgeable. We purchased the hot tub right away from him. I love its quality. Its cost was a little bit more than what we had originally anticipated spending, but I'm still happy and there's no buyer's remorse. Doing business with ThermoSpas was painless and easy. If I had been in a different mindset, the wait would have been excruciating, but we already were anticipating that we didn't want it delivered until after the holidays. Knowing that they build it per your specifications helps in the wait time. But once I knew that it was in the warehouse, I was chomping at the bit to have it delivered to the house.

12 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 5, 2019

I decided to get a new hot tub, looked on the internet and it appeared to me that ThermoSpas was the best one. Their rep was very knowledgeable and answered any questions I had. He measured where the tub was gonna go and how they were gonna get into the house. Everything was good. He knew his product and I like everything. I have very bad arthritis and the hot tub helps me a lot.

11 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 4, 2019

I researched different spas and that of the ThermoSpas was the one I liked. I liked the model and I liked how many jets it has. My interactions with the sales rep were perfect and the overall quality of the spa is excellent.

11 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 27, 2019

We saw ThermoSpas' commercial on TV and tried to get a brochure. Our brochure turned into someone coming to the house. The rep was very good. We were not planning on buying a spa that day at all. Before he walked in, we said we were not buying anything. Then three hours later, we bought an $18,000 spa. We like the size and therapy of that particular model. Its quality is very good and we’re enjoying it so far. My husband had a crick in his neck Saturday and we got in the tub Saturday night. When we got out, it was gone.

12 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2019

I've had Hot Spring, three in a row and the experience was flawless. Then I buy a ThermoSpas. They sold the size of spa I wanted and the price was right. But I have two issues in a month, where it goes completely dead. It's the second time since they delivered it and I'm very disappointed. The tub has been down more than it's been up.

The first time the tech came he couldn't find anything wrong with it. He said, "There's power." I said, "Well, it ain't running." He started fiddling with it and it came on. I said, "What did you do?" He said, "I don't know." And I said, "Well, that's not good." It's not a power issue. It tripped the breaker and the breaker will not reset, so there was something shorted in the tub. It's frustrating. I would not recommend them to anybody.

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ThermoSpas Hot Tubs response

Mr. Saleh,

Thank you for the opportunity to provide service on your hot tub. I have confirmed with your technician that the visit went smoothly and that your spa is fully-operational. Please feel free to contact me directly if there is anything you need in the future.

Tom G.

Customer Experience Manager

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 22, 2019

While all models of ThermoSpas are built very well, my wife was partial to the Park Avenue model because of the way the feet came up. I also like the ultimate seats in it. In addition, their salesman was very informative and keyed me in on what to look at when I went to other places. So far, I'm pleased with the ThermoSpas spa. But I'm having an issue with the blower not coming on when the pumps are on. Also, I had issues with the chemicals. The salesman said he'd come and take a look at it and also help me get the chemicals right once he comes back from his vacation.

12 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 15, 2019

I had a ThermoSpas a few years back, and I liked the product. They stand out better than a lot of them that I had. I got a hot tub that has 100 jets in it, and I had a good time with the ThermoSpas team when I purchased it. I’m waiting for the electrician to come and do the wiring. Maybe the book will tell me everything. I didn’t get a chance to really get through it yet. But it tells you chemical-wise how much of this or so much of that to put in. Overall, my ThermoSpas is a good-looking unit.

12 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 11, 2019

My neighbor had ThermoSpas and I asked him about it. He introduced me to his salesperson, Butch, who was awesome and very detailed. The Concord model seemed to be the right fit to me with the capability and price range. I got the one with the bubbles and I liked the size which fits five people. I picked out the things that I liked such as the number of jets that it had on it, the number of pumps and even all the way down to where I put it in my backyard. The spa got here right in the middle of December and once I got it wired to the house, I used it the same day. I've been sleeping well since using it and all in all, it was a good purchase and I'm happy.

9 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: Jan. 8, 2019

Would never recommend that anyone buy a hot tub from ThermoSpas. Would give zero stars but am not allowed by this site. We placed an order with ThermoSpas on 29 Sep 2018 for a hot tub for our family of 6. Since the salesman said that the hot tub would be delivered in 8-9 weeks, we figured that it would be an early Christmas present for the kids. We couldn't have been more wrong! We received an email on 25 Oct 2018 stating that our hot tub would arrive the week of 03 Dec 2018 to 07 Dec 2018. That week arrived and we hadn't received any further word from ThermoSpas.

When I contacted Mr. Adrean ** (no last name or direct contact information was provided for this employee...this is a big red flag that they don't like to speak with customers) regarding our delivery status, he informed me that the hot tub wouldn't even be shipped until 05 Dec 2018, but that the warehouse would contact me when it arrived (after 7-10 days of shipping). No reason was given for the delay. After 10 days, I didn't receive any calls regarding our hot tub. I contacted Adrean ** again and he said that I would receive a call either later that day on 14 Dec 2018 (Fri) or on 17 Dec 2018 (Mon). No call came. On 18 Dec 2018, I tried to contact ThermoSpas again and some poor guy who repairs the hot tubs was stuck listening to me complain because the delivery team doesn't answer their phone or return messages.

On 19 Dec 2018, we were finally contacted by someone from the delivery contractor who said that delivery could occur either 26 or 28 Dec 2018 (Wed or Fri) depending on the availability of a crane and that they would confirm. We did not receive any confirmation. We found out that a delivery attempt would be made when a frontend-loader (forklift) was delivered to the front of our house at 7 am the day after Christmas (26 Dec 2018). We figured that it's late, but at least our out-of-town guests would get to see the hot tub before the holidays were over. Wrong again!

After making an assessment, the delivery crew foreman told my husband that the forklift would probably tear up our side yard (where was the mystery crane that we were waiting on confirmation about?); however, we weren't given any options other than that they would take the hot tub back to the warehouse. (The salesman had taken measurements and pictures back on 29 Sep 2018 and the path that the delivery crew was going to use with the forklift was completely different from what was stated in our contract.) In order to get the hot tub to our back deck, the foreman told my husband that we'd have to cut down a small tree (which my husband did on the spot). The delivery foreman blamed the salesman for not knowing how these hot tubs get delivered.

The massive forklift got stuck in the soft earth of our side yard and didn't make it close to our deck (guess that we didn't need to cut down that tree after all!). The foreman damaged his pick up truck while trying to pull the forklift out of the mud. Our salesman had asked us to call him when the hot tub was going to be delivered because he said that he would be there for delivery if possible. I had contacted him and he showed up just when the awfulness of the forklift getting stuck happened. I bet he was sorry that he agreed to show up. He also pointed a finger elsewhere saying that he was told 8-9 weeks for delivery (it was Week 13 at the time). No one in this company or affiliated contractors takes responsibility for anything. The delivery crew couldn't move the hot tub or the forklift. We were told that a larger truck would pull the forklift out of our yard on the next day and that the hot tub would once again have to return to the warehouse.

The next day, the delivery crew still couldn't extract the forklift without first dropping our hot tub on the ground a few times (I have video of this) and crushing a bush in the process (the hot tub probably won't work even if it does ever get delivered). (No larger truck was brought to extract the forklift as was previously stated. It is difficult to keep up with their ever-changing story.) They needed to get the back wheels of the forklift onto our driveway for traction (it cracked our asphalt in the process). Then, they dug up underneath our yard to recapture the hot tub to extract it (we won't find out if they've destroyed our sprinkler system until the Spring).

The "delivery" crew finally managed to extract the hot tub and we were told that in the New Year, we would get a call once they managed to get a hold of a crane, which is what they should have used in the first place. Today, 08 Jan 2019, my husband contacted Adrean ** regarding the delivery status of our hot tub (On 26 Dec 2018, when my husband called Adrean ** to tell him about the damage done to our property during the delivery attempt. He told my husband that he would keep us in the loop, hasn't happened. He also told us he would have to speak with a supervisor regarding any restitution, which hasn't happened.) On 08 Jan 2019, Adrean ** told my husband once again that they were waiting on confirmation for a crane.

We are wondering if we'll receive our hot tub by Christmas 2019 and if it will actually function or be in a million pieces after being dropped to the ground a bunch of times by the delivery crew. We do know that ThermoSpas has had our down payment for over 3 months. We would feel even more foolish right now if we had paid for the entire thing up front. Thank goodness that we didn't do that. At this rate, I don't think we'll ever see the hot tub or our money again and no one at ThermoSpas cares. The delivery team said that the salesman's timeframe of 8-9 weeks was unrealistic and the salesman blames the delivery team for the property damage to our yard. Pointing the finger at each other does nothing for our family though. Again, no one at this company has taken any responsibility for this disaster. Would never recommend that anyone buy a hot tub from ThermoSpas.

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ThermoSpas Hot Tubs response

Ms. Dutka,

I appreciate your willingness to work toward a delivery scenario that was safe and efficient and apologize for the delay. I'm glad to hear that the final delivery went off without a hitch. Please feel free to contact me directly if you have need assistance.

Tom G.

Customer Experience Manager

10 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 8, 2019

A buddy of mine in New York owns a ThermoSpas Hot Tubs Park Avenue model and we really liked it. The number of jets, the ozone appealed to us and the fact that we don’t have to change the water because I have hard water here and I have to treat my water. Working with the people at ThermoSpas has been great. They follow-up with a phone call or an email and they want to check and see how things are going. I talked to the guy the after the install because when they initially delivered it and got it here, they sent the wrong cover. The guy said, “Well, I’ll be here the day after Christmas to change it out,” and he did, “and I’ll have the correct cover on there.” So, all that was done per my conversation with the installer.

Also, an issue that I’m having with the tub right now is that the plugs where the air bubbler system is tend to keep popping out from day one. I discussed this with a guy at ThermoSpas. He sent me some new ones, but I haven’t put them in yet because they’re screw-ins. I don’t know if that’s the solution or not. The jets are so strong it unthreads them and unscrews them itself. Just to check it out, I screwed them all the way back down and six of them popped out. I screwed them all back down, I turned the air bubbler system on and in a minute three of them were almost unthreaded back out again.

They need to come up with another solution there as far as that thing is concerned. It’s a $16,000 tub. I shouldn’t have to be screwing stuff down. But overall, I’m happy with the tub. No matter where you sit in the hot tub, it’s very relaxing, we had another hot tub prior to this one and it doesn’t even compare to this one at all. This is the Cadillac of hot tubs. What they say about this hot tub, as far as ThermoSpas goes and their videos that I’ve seen, it definitely exceeds everything that I’ve seen in there.

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7 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: Jan. 2, 2019

I got the information on ThermoSpas as promised and after reviewing we decided to get a price for a 3 person spa. After getting a preference at how I wanted to be contacted by email was the preference that I wanted I have not gotten 1 correspondence from anyone. I just wanted to get an idea what the price would be for the spa and there was nothing, so with that being said I will go some place else to purchase a spa. If I can't get an idea I will not consider purchasing anything.

11 people found this review helpful
Customer increased Rating by 3 stars!
Verified Reviewer
Original review: Jan. 2, 2019

Salesman said probably 7-9 weeks. Salesman said probably sooner but didn't want to over promise. After 5 weeks we were notified order was as scheduled. Within the week of supposed arrival we called just to check and was then told it would be another 4 weeks. Maybe a great tub but not sure when I'll know! Over 3 months for delivery!!!

ThermoSpas Hot Tubs response

Dear Mr. and Mrs. Williams,

Thank you for the opportunity to speak about the unexpected delay with your hot tub production and delivery. I am very glad that we were able to discuss a resolution. If you have any further issues, please feel free to contact me directly.

Tom G.

Customer Experience Manager

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 2, 2019

A coworker has had a ThermoSpas for four years and he raves about it. Originally, I was looking to get an in-ground spa put in, and that was more at the retail price of what this one was at in the beginning without any discounts. However, the in-ground spa would not get as warm as an actual hot tub and it would not have all those great, beneficial jets for your sore muscles and aching back. The ThermoSpas tub also had a 20-year warranty on the shell and a 10-year warranty on the motor which was great. Those were better than what you can get from a car.

The Wave Lounger has 40 odd jets that goes from top to bottom, so you get the little massages from the neck down to your toes and then, you can stop it where you want it. I liked the whole-body massage experience for better health. It only comes in a smaller model so it would have been great if they had a five-seater versus the three-seater. The customer service team has been awesome but my spa is not working. It keeps tripping and I had the ThermoSpas tech come out. They said it was the motherboard and they were supposed to have ordered one yesterday. Hopefully, it’ll be in this week.

I’ve had it since the 22nd of December, which was a funny time of year to try to get an electrician in, so I got an electrician on the 31st to wire it. Half the jets on the other side weren’t working either before it tripped and I was thinking it got wired wrongly but we verified the wiring was correct. They came in and looked at it on a Saturday, which was not a normal day to come out and look at people’s spas. So, the fact that they came on a Saturday versus waiting until yesterday was great because they know how long I had it for and the problems I was having. I even had an electrician on the phone with the ThermoSpas customer service when they came out the second time to be sure that everything was done right.

The delivery team was awesome. They did it where I wanted it, planned the different features and what everything does. I told the sales guy what I wanted. You can pick whatever you want which was great but they sometimes have spas that are in stock because people couldn’t take them and I took one of those. I had big savings to get what I wanted except that it wasn’t the color that I would have picked, but they worked fine. It was not worth paying that massive thousands for the colors and it works great on my landscape. I got one of the top-of-the-line, so I’ll be very happy with it once it’s up and running fully. Even with all the stuff going on, I would recommend ThermoSpas based on the fact that it worked for a few minutes when I was sitting and it was great.

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5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 31, 2018

I had a spa with a bubbler on it before and they don’t build any of that anymore. I liked the bubbler system in the Concord model and aside from that, the price package was good. The interaction with the ThermoSpas team was good and since purchasing the tub, they have called me a couple of times. The installation of the tub went well and since I got it, I have used it every day. I’m more relaxed and I get therapeutic help.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 30, 2018

When I called and met with the salesman, he seemed very versed in what he was selling. He did a fantastic job so I bought it. I've heard good things about the product and I really did not shop around in terms of the cost. It wasn't that important as the service and as far as the service is concerned, they did everything that they told me they would do. All of the people that I dealt with were also very professional in what they did. The quality of the product is fine too. We spend quite a bit of time in it and I love it so far. I'm very pleased with ThermoSpas.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 29, 2018

I came across ThermoSpas on the internet and they were more expensive than the other ones but I figured out that I’m 66 and if I bought another one and it lasts me 14 years, that got me where I wanted to be. I was banking on that this won’t perform less and I’d have less service calls on it than the others. The two gentlemen came out and they were very polite, courteous and willing to help. I gave them each 20 bucks because they did such a good job. I got a brand-new hot tub and I like it. My wife and I use it five out of seven days. We designed it where my wife and I could sit together in it, turn the jets on, have a cold drink and watch TV.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 28, 2018

I'm getting up in the ages and my bones hurt. But the hot water in this spa makes me feel like I'm 20 again. It has a lot of jets. And it has the neck pump. My grandkids, my son and my wife love it. The quality of ThermoSpas' product is a hell of a lot better than any others. I had a spa years ago. I bought it at a Home Depot and the quality wasn't as good. With the way the ThermoSpa was made, the quality is excellent. The top comes up then I would lift it off again and it's really nice. You gotta pay for good quality and with ThermoSpas, you get what you pay for.

It was also excellent dealing with them. The salesman was a down-to-earth person. He recommended an electrician to come to my house because I didn't know any and the electrician was a really cool dude. The people who delivered the spa were fabulous, outstanding people as well. I didn't know about the chemicals and the guys explained everything to me. All the functions on the spa were also shown to my wife and I. Those people were A's in my book. I'm really happy with ThermoSpas and I would definitely recommend it to a friend.

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4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 16, 2018

We watched the infomercial on ThermoSpas and I was impressed with how they are made. If there were any issues for maintenance, they are not all foam underneath, so that impressed me. I also liked the design of it and how many it seated. The sales rep was very friendly and informed us on a lot of stuff and showed us how the tub worked. He said he has one himself. The installers were friendly and helpful on any questions. They showed my boyfriend everything. We broke one of the lock things and they shipped us some right away. So far, we are pleased with everything.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 15, 2018

The quality of ThermoSpas' heaters and pumps and the inside of their spas seemed to be easier for maintenance especially for me if I needed to do something. With other products, I didn't feel the quality there. I purchased the Concord from them due to its size and amount of jets. It also has a little bubbler system and it's the Platinum version. It has the Deluxe LED lighting package on it too.

The only bad thing I had was that they didn’t have steps in stock. It took a few weeks to get the steps. And then, when they sent out the steps, they didn’t have the hardware in there for the steps. So, they’ve ordered other steps and it took another week. Other than that, ThermoSpas' customer support has been good. I try to use the hot tub nightly depending on the weather and it’s relaxing. I definitely enjoy the time in it and it’s been a good experience so far.

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4 people found this review helpful
Insufficient response received
Verified Reviewer
Original review: Dec. 12, 2018

After spending $15k on this "top of the line" unit our tub was delivered but never worked properly. The delivery person (1 person) rolled it down our hill breaking many internal connections which we never knew about until about 2 years later. We had some leaks which their service folks fixed as best they could when I could get them to come out. Then the cheap pressboard wood bottom rotted out and the electrical components fell onto the ground. All of the components would then short out and not start up - our service person advised that they would not put any more money into the tub until the bottom was fixed/replaced. I called ThermoSpas which at that point had been sold to Jacuzzi Inc. And was told my cheap cabinet was only under warranty for 3 years so they attempted to sell us another brand new unit for another $15k.

My wife and I were livid that they would not replace this cabinet after all the money we spent fixing their screw ups!! What a piece of junk and a total ripoff! I escalated up to management but was told the standard BS "We are sorry for your experience but Jacuzzi will not replace the unit." So I hereby warn all who are considering buying a ThermoSpas hot tub - DO NOT DO IT! These folks are ripoff artists and Jacuzzi has done no better! The hot tub was poorly designed and their one man delivery guy is famous on hot tub blogs for how many units he ruined himself. Though he does not work for ThermoSpas anymore they will not rightly fix the issues caused by this individual and consistently ignore any requests to do so.

I am super angry at the way we have been treated and told Jacuzzi so to no avail - they totally ignored my requests for replacement as well as removing this pile of crap from my property. Their attitude was pretty much "We got your $15k so what are you going to do about it?" For this reason I will continue to evangelize - DO NOT BUY A THERMOSPAS HOT TUB!!! You will pour money into it and never get any enjoyment back. The quality is horrible, their support folks are downright impatient and arrogant. Their service is lame and even if you do get it going as advertised the chemicals are too expensive!! BEWARE - This is a very bad company that does not give one hoot about the consumer - YOU HAVE BEEN WARNED!!!

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12 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 9, 2018

I grew up in Wallingford which had a ThermoSpas factory right behind my dad’s work pretty much my whole life until they moved to Research Parkway. So, I’ve always been aware of ThermoSpas. Also, based on research online, it looked like it would be one of the nicer, newer models compared to other ones I’ve seen. The tub was for me and my wife but we planned out entertaining from time to time so we didn't wanna get just a two-person. The Concord was the size that was right for us in our circumstance. Also, I like the amount of jets that were in it and that it had three separate pumps and the LED lights that can change the power on the head cushions as well as within the tub. And I like that it seems to be really well-insulated, so it didn’t have to work that hard to retain the temperature. and it has nicer seats for just the two us, which is good.

Our ThermoSpas was delivered at the end of September, but for some reason, the system didn’t show it until about a week ago, which is hilarious because I’ve had it for a while. There was just a disconnect. They called me and were checking to see what day was good for delivery but it was delivered two months ago. But everybody I worked with was amazing. The people who delivered it were great and the guy who sold it to me, Tom, was fantastic. Then, the people who called to check in on the status of this were very helpful. It’s just funny how long it took for them to notice. That was a little strange to me, but other than that, everything has been great. Once they saw it was delivered, they reached out to me and people sent me emails about how to take care of it, which was helpful.

I use the tub all the time and it is fantastic. It was more expensive than what I would’ve expected when we started shopping. But then you realize what you’re getting and what you’re sacrificing if you get one that’s half the price from a different company that’s not very well-insulated and the electrical cost would be much more. There’s a reason it’s more expensive.

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4 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

I did research and most of the companies were at least about 4 or 5,000, but you couldn’t get anybody to come out or they didn't have it and would have to order it. Then, we talked to Walt at ThermoSpas. When we got the tub, it was damaged. We got four panels and two of them were damaged because they brought it here late in the evening. They’re supposed to be sending some stuff to fix it. The tub is all right. I’ve got it wired up, but it doesn’t have the motors in there yet. Walt told me that the Chesapeake doesn’t have an Ozonator on it, but I could get one and have it put on. But he didn’t tell me that I would have to pay it upfront. After I’ve done paid the 1,500 down, I own it. I was disappointed first. I called Walt, he didn’t call me back, and then I got to speak to him with a text. That’s why I said, I thought we just run it. I’ve talked to Steve and he's gonna set it up.

ThermoSpas Hot Tubs response

Mr. Bolynn,

Thank you for the opportunity to work out a solution for the part your hot tub needed. I'm glad to hear that the service visit went as planned and that your spa is fully functional. Please feel free to contact us directly if you have any service needs in the future.

Tom G.

Customer Experience Manager

3 people found this review helpful
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ThermoSpas Hot Tubs Company Information

Social media:
Company Name:
ThermoSpas Hot Tub Products, Inc.
Year Founded:
1983
Address:
10 Research Parkway, Ste 300
City:
Wallingford
State/Province:
CT
Postal Code:
06492
Country:
United States
Phone:
(203) 303-0005
Website:
www.thermospas.com
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