ThermoSpas Hot Tubs Reviews

The reps of ThermoSpas showed up on time. Did the interview and discussed everything with me. It was great. I felt very good and satisfied. The quality of the product is great, too.

My spa is of great quality. It has lots of jets and colors. Also, it doesn't have the spray foam insulation. It also has bromine drop-ins instead of chlorine tablets. The LED light that transitions to various colors is a high-quality light compared to the other hot tub I had before. My only problem was when I was attempting to reach a repairman. We overfilled the spa when we first got it and it was leaking from places. Nobody could tell me, “Hey, it's too full. You did this wrong.” There wasn't a lot of information regarding filling it and getting a hold of somebody to correct any deficiencies. Also, nobody helped me set it up and that's flawed. Other than that, I recommend ThermoSpas. Research the warranty and do your research to look at the longevity of what you get.

We go into our Concord hot tub at least four days a week. I'm using the two sections where there are jets in the back and mainly for my lower legs and feet. I also like the different lights that it swirls through to light up the hot tub itself. Everything's good, and at this point, ThermoSpas has shown to be worth the expense.

A guy came to give us a presentation and explain about the product and the warranty. Out of everything that we saw, the Concord version was the one that gave us what we needed. It was a little bit more than I was expecting to pay but it is as good as they said it would be. So far, very good. We love it.

I ordered my hot tub in January of 2021, and it was ready in around July. Due to COVID construction delays, it took until February of 2022 to get the pad installed. Despite the salesperson (Carol **) assuring me I could store it in the warehouse for free until my hot tub pad was ready, I got a lot of pressure from the company to get my hot tub delivered or pay holding fees because Thermospas oversold units. I've now had the hot tub installed and working for about 9 months, and hoo boy has it had issues. Every design decision is mind-bogglingly bad, and nothing seems consumer-centric; Thermospas designs their products to be as cheap to build as possible, with no care given to consumer comfort, easy maintenance, or durability.

We use the hot tub frequently, and so far, so good.

The Concord's supposed to be a high quality unit, but we're very unhappy. It leaked from day one, and it's taken weeks in between each visit, because they had to get parts. One time, ThermoSpas sent a guy out and he fixed it, but when I filled it up with water, it was leaking from a different spot. We've had the Concord a month, and we haven't been able to use it. The reps were responsive, but we're done with this, and we're sending it back. They're supposed to come pick it up.

The installers did a good job, and the hot tub is nice. It works well. I’m just hoping to connect with ThermoSpas tomorrow to set up an appointment regarding an issue. I put a call in for service because there's some water leaking from the bottom. I got return call and the message was open it up and see if I can do it myself. They said to take the panel off, twist something, and see if that stops it. I was like, "Why don't you guys get down here and do it yourself since I just bought it." Other than that, the sales guy did a great job. The one thing that doesn't make sense is the pillows that have water coming out of them, and they can get rid of that. I don't think we'll ever use them. The sales guy doesn't even use them.

ThermoSpas was the best unit on the market. Unfortunately, that translated it to being the most expensive one on the market. But I'm a firm believer in you get what you pay for. And my sister always said, “If you buy something that's quality, you only wince once.” The salesperson that came out to our house was very knowledgeable. And he was upfront about, “Yeah, these are expensive, but these are really good. You're gonna like it.”

ThermoSpas had everything that I wanted. Where the jets were set up, because theirs was different than everybody else's. It’s all individualized. And that’s what sold me. It’s its own thing. I sat in every seat already, and each one is different. And it does different things. I like it. The sales rep and installers were both great. Those guys told me everything I was looking for, that I looked up. And those guys came in perfectly, and put it all in there, and got it all set right. So, when the electrician came to hook it all up, it was perfect. I've gotten in it twice since it’s been installed. My daughter uses it more than I do. I travel a lot for work. And that’s one reason why I wanted those, so now I can relax a bit more.

I bought this hot tub during the pandemic, and it was delivered in January 2021. It is now September of 2022, and the keyboard has completed malfunctioned! Called the company repeatedly about this problem for over a month and still haven't received the new keyboard. On top of that, I have to pay for the labor to fix it! It is a year and a half old. I bought this thinking it was top quality and had a great warranty. What a scam! Also, the cover is ripping all over. Terrible customer service. Can't get any help with this situation. I definitely have buyer's remorse

The ThermoSpas sales guy, Peter, came out. He was very good at explaining the product and sold me on it. I liked the quality of it. I wanted the high-quality one that was efficient and not using a bunch of energy, and one that would hold up and not have problems. It had a lot of jets. Also, I like the way it was built. Just the way it was built was different than the regular foam interior type of spa. So, the efficiency of it. The fact that it’s a 20-year spa instead of a 10-year spa. And I like the idea of designing it for yourself, however you kind of customize it. That was cool. The lady who’s doing the drawing was taking her time. And we needed the drawing before the contractor. And we have the electrical all hooked up, but we’re waiting to do the trenching to get the electrical and the plumbing for the shower connected all at one time. That’s the hold up. But I met with her yesterday. So now, I just got to get the contractor ready to go.

I ordered the ThermoSpas hot tub in January. It showed up in the warehouse earlier than they had said it would and would have been delivered in May, but I had HOA issues. It was delivered two weeks ago. It was easy and wonderful. I expected it to be in pieces and they were gonna assemble it. They pulled out all these parts from underneath their trailer and it was fascinating. I was in awe. I live in a townhouse so they had to go around a couple of other houses and it was not a flat terrain. Plus, it started to rain. But they were very professional and good-natured about everything. I was very pleased. I'm a fan of the tub. I use every three days, and I'm already feeling differences in my muscles and pains that I have.

Dave -sales and Shawn tech were amazing to work with. I love my spa and made an excellent decision to do business with. Dave explained what we needed to do to get our spa installed. He knows how to advise you the best ways to prepare for a new spa. We love our new source of pampering! They will work with you financially and no stress or hassles. Everything - installation and delivery went smooth! I recommend the sales and techs along with the Thermospa company!

My experience with them has been really good. They've been very helpful and informative. The product looks nice and we're happy so far with the process.

It took six months to get our ThermoSpas delivered. They just delivered it last Tuesday. But I've used it half a dozen times so far and everything's great with it. Absolutely love it. The salesman was also terrific. I would highly recommend ThermoSpas.

I’m writing this as a new owner of a Manhattan II hot tub from ThermoSpas (TS). It was delivered in late March and has never worked in the nearly two months I’ve had the unit. This post describes my experience with ThermoSpas sales staff and customer service. I learned early in the process of buying a new hot tub that the industry is very opaque. Pricing information is extremely hard to come by until you’re sitting in front of a salesperson or listening to their pitch via Zoom. After a month or more of searching and reading reviews, I settled on ThermoSpas as their Park Avenue model received consistently high marks in online reviews.

I'm happy so far. I like a lot of the jets and the tub is easy for me to get in and out of so that's a plus. The spring assist on the lid will come in handy. It's higher upfront cost with ThermoSpas, but it's gonna last longer.

ThermoSpas was what I wanted for health reasons. It has nice features and their guy was very helpful. He was very informative. I asked him what I needed to do or why I have to do it, and who I should get to do it. He showed me what it was like to have the biggest hot tub and what it was like to have the next one down version and the one that was at the bottom. We went through all the different options and I realized I didn’t need the biggest one. ThermoSpas sent me something saying that they were getting ready to ship the hot tub to a warehouse then they would call me.

Attempted MULTIPLE times to reach CS via phone (wait times of 17mins, 27mins, 14mins) on first day. Gave up again on the second day. Tried email and was bounced out by their server (most likely disconnected). My experience is they only care about you if you're buying something! The tubs are entry level low quality. Nothing like a Sundance!!! Reps sold us a ton of un-needed chemicals I'm now force with disposing of!!!! I recommend you buy elsewhere as to not suffer the regret myself and other owners have experienced!!!

We ordered our Manhattan tub in March of 2021. We were told due to covid delays it would be the end of June before we got delivery. We spent all the money preparing the site etc and no tub as of July. We reached out for updates and do not get calls back. The last promise was September. It’s now mid-October. The salesman gives me the same “canned” reply to every email that he will check and get back to me and of course he nor anyone else ever does. Delays I can understand. The complete disregard, lies, and lack of communication I cannot. I am now concerned about the quality of the warranty. If this is how they treat new customers I cannot imagine what I am in for if we have a problem with the tub. Buyer beware!

I'm a current customer of Thermospas that I need to access their parts and service department. I was on hold for over an hour multiple times, no one answered my calls. I called the following numbers with the same message: 800-876-0158, 800-833-7727,888-743-8121, 800-603-3556. My recommendation would be not to purchase their spas because of poor customer service.

Purchased in 2017 and was sold on the purchase (nearly $14,000.00) when the salesperson kept reiterating their "10-year warranty" that covered everything. It was a lie. I see now (after reading reviews here) that others were told the same thing. When it was delivered, it was literally DROPPED 4' onto our patio from the back of a pick-up truck! There were three or four guys in a pickup that made the delivery! Not even a professional delivery crew! Yes, our complaints started immediately. Immediately upon set-up, there was a leak. We had a repair person come FOUR times to make repairs (leaks) in the first year. The last time the repair person came, they GLUED some of the jets (to stop the leak!), and they are now in a permanent position and cannot be adjusted!

The salesman I worked with was very knowledgeable and helped me build the perfect spa. Delivery was scheduled for between 5/26/2012 - 6/26/2021. Spa finally came on July 27 2021. Delivery team was awful, would not drill a small hole in bottom of spa for electrical conduit pipe. I asked three times told had to have electrician drill the hole. Mind you the hole was drilled into a previous hole done at the factory that was filled with foam. They left spa (which weights 500 lbs) sitting on a paver block. They didn't install the cover life mechanism properly. Next day Electrician comes drills hole and now him and I haven't figure out how to move the 500 lb spa (pick it up) about a foot to place over the electric pipe. Needless to say no easy feat.

Salesman came and sold me the spa...3 months later when came time for delivery there was little notice and damaged upon arrival..Customer service never returned a phone call ..The sales person talked a lot but did nothing..They have in my opinion little respect or customer service...They refunded my full cost but I suspect they sold the damaged hot tub to someone else for maybe more money than what I paid...I went to a local spa dealer, bought a bigger and better spa and had delivery within 10 days ...Stay far away from this company. You will never be happy with the customer service and they are overpriced as I saved 1500 at the local dealer..

I reached out to schedule consult for purchasing hot tub just a few weeks ago. I received several reminder calls for the appt which I intended to keep not thinking anything of it. The tech then didn't show at the time of my appt. I'm not sure if people typically schedule a consult appt without planning to actually be there, but that is not the case. I then called to see what happened and the scheduling department receptionist was pretty "snippy" with me and not professional. Not a good way to start a relationship for an investment that will cost thousands.

Parts are "cover for certain time" that is what they say, but not service which it exceeds the price for the parts. When I called to book a service "awful". Very expensive hot tub not to be cover completely for few years. I bought a tv which had warranty just like the one Thermospas say they "offer" and the tv people came and fix it at no charge at all. That's the type of business people should get. Again thermospas are very expensive- I would expect when it says warranty for certain time that I would not have to worry due to the incredible high price that I already paid for it. If something becomes defective it means it is not so good made/expensive hot tub and started to break in such short time!! When called to book a service the service man gave me the price for the service and he finally wanted to ship the part so I can fix myself!! Because the price for the service was so much!!

We actually loved our ThermoSpas Aquacisor Hot Tub but the manifold started leaking after two years. Warranty is only good for parts after one year and it’s been next to impossible to find a repairman to come out. It’s very frustrating to spend $16,000 on a “top of the line” hot tub only to have the manifold leaking. We found another review with the same problem so obviously there’s an issue with ThermoSpas. Once it’s repaired we’ll probably have the same issue in two years again.

Checking my credit card bill online today, it shows a refund issued as of April 14, although this predates the date of my review and of the company's response. So somehow they were able to issue a credit card refund after all and even backdate it. Grateful for the outcome, in any case.

Ordered the tub on 9/22/2020 with agreed to delivery for 12/23/2020. At delivery, the spa cover lift mechanism along with the steps did not arrive but the service technicians said they would follow up of these items. We built temporary steps since we wanted to use the tub. For the next few weeks we noticed a few items, as in one pump, were not working and had set up a service call. The service team arrived and addressed the tub issues along with installing the spa cover lift mechanism. But there were no steps with the service call. Today, March 14, 2021 we still have no steps. ThermoSpas has a premium price but sub par customer service. We are not impressed with their tub quality nor their follow-up. For the price we would not recommend ThermoSpas.