ThermoSpas Hot Tubs Reviews

Purchased a spa less than one year ago and I can’t get any customer service. They don’t have a phone number. Only an email. They ignore the emails for service and I am under warranty. They send emails eventually saying they’re sending you parts and watch a YouTube video. The emails are from a no reply mailbox. Take your business elsewhere. The customer service is non-existent!!! ThermoSpas is a scam.

Terrible customer service. I spent $35k on 14 foot spa 10 months ago. It arrived to be placed on my $15k concrete pad and looked like a shipping container in my backyard. At no time during the site visit and salesman's review did Eliott suggest building the spa in ground which is another option. I then went to the added expense of $20k to build partial inground in concrete vault which should have been advised by salesman initially. It looks much better. I cannot however got spa to 014 degrees in winter which requires factory override on panel. The spa was 10 months old a month ago when I requested in home service call. I was promised a service visit in 3 days. It has been 4 weeks. I believe they are trying to negate the one year warranty by delaying the free service call. Terrible customer service and sales staff.

ThermoSpas has a lot longer warranty. It's lifetime warranty on all the parts. We like the way the product runs its heat. It does a circular motion instead of having to worry about just running that thing all the time. So, it helps on our electric bill compared to the other spas. Also, it doesn't have that crazy insulation in it that most of them have where it ends up falling apart or getting wet, and you have to redo it. This is all a different type of insulation. It's more modern and it keeps it from falling apart later on.

We wanted the largest, most jet hot tub that they made so we purchased the Manhattan and the quality seems to be very good. My wife and I feel better when we use it. Also, I have made some phone calls to technical support for help with chemicals, setup, and things of that nature and the reps have always been very helpful. I'd tell others that ThermoSpas is the top-end luxury spa available.

The spa is above ground. It's on our back patio. The spa has very good quality. It has lights and it changes colors. It also has waterfalls. It feels good on the neck. My husband has back problems as well and he benefits from it too.

The ThermoSpas salesperson answered all our questions and showed us all the features on spas other than the Concord. But we chose the Concord because they were having a special on it. I've got the therapy jets that you can turn on and off. The tub is for five people, though we really didn't need one for five persons. It's only me and my wife. There's also a 20-year warranty on the shell.

I'm really unhappy with the tub because it's bigger than what I thought it was gonna be. I just wanted a two-person tub and it's a lot bigger just for me and my wife to be in there. The way I had to set the spa up on my porch, I had to extend my deck another 2 feet to make it work.

I liked the way the jets were in the tub. It has two pumps. One pump controls one side of the hot tub and there are two speeds on that one, which I like. The other side has a pump and it’s one speed. I like the way it's made from what Thermospas told me and what they explained. It seemed like it was better made than most. I did get to see the inside of it a little bit when the electrician was there to hook it up. It looks like it's good quality. They have a really good warranty. But Thermospas is a little more expensive than most.

A guy came to market the tub and explained things very well. I had the opportunity to make a decision. There were so many options for tubs and I ended up choosing the Madison model. I wanted a tub for two people. Luckily, it's for three. I like it. It has all the amenities that I want. It has a lot of functions. I can decide to turn one hose there and my wife can decide to turn another one. Each one of us can use as much as we want. There are so many opportunities for different parts of the body for you to really use the jets to get everywhere. I really love it.

Everything is really put together fine. I like the fact that they don't use foam and that they use insulation. So, if there's a problem, you don't have to dig all the foam out. The delivery was done out of Elma, which is the city to the west of us. It's a spa place. They sent it there, and then they came out and installed it. It was great. They were real professional. They slid it off their truck and right into where I needed it, unpackaged it, and pretty much said, "Here you go. Here's all the instructions, the chemicals." It was good. Then my electrician came out and hooked it up for me.

The selling part with ThermoSpas was good and when it comes to selling hot tubs, they got it down 100%. But when it was time to get the hot tub delivered, I had an appointment, I was waiting, and their reps came in a little late. That was not normal. I also had time scheduled off from work and it cost me a little extra time. Then originally, when we bought the hot tub, our salesperson took all the measurements. We were reusing our own cover lift and when we asked if it was going to fit in that, he said it was a universal one and we should be able to use it. But when the delivery people tried to put the lift cover that we had, they said that the lift cover wasn't going to fit the new tub. That got me a little upset. Then, they just put the tub in and they left. Also, when I asked where was the drain, they couldn't answer me that.

I liked the Concord when I sat with the salesman and the number of jets in it. It's a beautiful spa and it provides a lot of comfort and relaxation. The rep was very personable and made me comfortable enough to purchase the spa with one visit. So, he did a good job. It was a great experience with ThermoSpas and people should take a look at it.

The sales rep was great, and the guy who did the delivery and setup was very good. The Park Avenue Gold was the one that was in my budget, and I had a really similar one before, so I was trying to get the same thing. Once we opened it up, I could see ThermoSpas still has the same quality that they had several years ago, and I believe this is gonna be cheap to run as it was before.

I got a call from a ThermoSpas representative, as soon as I put in a search for spas on the internet. As soon as they saw that I had a need, it was addressed. I appreciate the sales guy for his knowledge and explaining to me everything about them and all about the competitors. He showed me some things that they had about how traditional hot tubs are made. He went in-depth and showed me how it's constructed. It's not a floor model that's been sitting for five years on the floor. They're made brand new. That was very informative.

Purchasing was pleasant and my rep was great. My spa is well put together. The lights and the jets are nice. It has helped my husband a lot as far as his aches and pains. We try to get in it at least once a week.

I got the Atlantis hot tub from ThermoSpas and the sales rep was great. He was very informative and he explained everything to me. It was a very expensive purchase, so I wanted to be careful. I told him I had to think about it for a while, so he left. I then called him back that day and he came back to sign the paperwork. I love my new hot tub and I use it everyday. It's got two different pumps, three different speeds, and a couple of different areas to sit in, including a lounge chair. It fits three people and it's a great quality hot tub. I've also told a couple of friends that I would highly recommend ThermoSpas.

As soon as I inquired about the ThermoSpas hot tub, they made an appointment, and a guy came to the house. We had an hour and a half long discussion and he answered any questions that I had. He was very personable and helped me get the process started. Then I was passed to customer service, which was also very easy, and off we went. The delivery took about 8 to 10 weeks from first contact which was a little longer than most, but they custom-make them as you order them. The hot tub is everything they claimed it to be and it's a great product.

I have seen their product has poor quality. And their service dept have poor communication and company not willing to honor warranty. I asked for a manager, was told they have none, didn't identify who they were. Held me on hold well over 5 mins hoping I would hang up. Asked online for a manager to call. Which said within one hour one would call. No call.

I got a five-seater ThermoSpa. The rep explained everything really well. The installers showed up on time and cleaned up their mess. But they couldn't show us how to do everything. We didn't have an electrician there. I called one and he told me how to put the temperature on the spa, where to put water in, and how to do everything. The spa has been really good so far. It's really sturdy, looks good and everybody's been really impressed with it. We're just trying to figure out all the chemicals. My kids are in it every single day, even last week when it was 90 degrees in the hot tub. Also, I love the pillow. They help my neck.

They were well-equipped and did everything that I wanted to and set up everything quickly. Everybody was great at customer service and easy to deal with as well. I like the extra jets and everything is nice in the tub. It seems to also be helping my wife with her arthritis.

I purchased a hot tub from Thermospas Oct 2022. Installed Jan 2023. When installed they broke a corner piece. When the third party installer came out in March to fix, I was advise he could not fix the corner panel and the handle bar was incorrect and could not be installed. Installer could only install the top of the Spa in one direction which completely obscures my backyard. I sent pictures. Parts arrived in May. I have since been asking for a resolution. The only replies I receive is that my email was received. No phone calls have been returned. Interesting that their tag line is "ThermoSpas is dedicated to maintaining the industry's best reputation for hot tub quality and customer delight." It has not been a delight.

The ThermoSpas hot tub has 188 jets, the lounge and a good lighting package. We've only been in it once because we had to have some electrical work and went out of the country but so far, it's all good.

The quality of the ThermoSpas tub is very nice. I like their warranty. It's good for 20 years. The rep was also very courteous and professional. He knew his product. He has one himself. I would highly recommend it.

20 years ago, we bought a ThermoSpas Hot Tub and it wore out. We purchased one recently and I wouldn't buy anything else. I like the wave because I have a bad knee. It will massage you all over. I've always said every time I'd get in anybody else’s spa, “I'm glad I bought a ThermoSpa.”

This hot tub is an absolute disaster and no one seems to care at this company. Our salesperson completely messed up our actual sale. He misspelled our email addresses and names so we weren’t even getting emails and updates. And then it got delayed with the funding because neither of our names were spelled correctly. HOW do you completely misspell Nicholas? And then, when delivered, the delivery people put it right to the edge of the concrete, so our lift bar base is floating in the air and can’t be bolted down, which is wearing on our bar, causing it to bend. This AFTER going back and forth for weeks, with them making us feel like an inconvenience to get the item we are paying for that is in their possession delivered.

The tub was what we wanted and Thermospas had one that was damaged. So I got a pretty good deal on the damaged part, and they did a good job fixing it. The tub has 51 jets. It has a neck jet and a whole lot of back jets. It has two chairs in it. It also has the feet. We've been in the tub a couple of times and it's nice. We really enjoy it.

Frank, my rep, was so forthcoming. He explained everything to me because I didn't know what was going on. There was no pressure to get a higher end model and I got what I wanted for myself. For the installation, I had to have the pad put down. Frank suggested that I make it bigger than the hot tub itself. The delivery guys were wonderful. They told me when they were coming and they were there to the minute. They said, "This is so smart. Look at how much room you have." The hot tub was up and running and they took me around it. They showed me what was what and left me the manual. were gone in an hour and a half. There wasn't a scrap of anything on my property.

A fellow from High Point came and looked at what I was gonna do and where I was gonna put the hot tub. I had to get the wiring done because there wasn't any wiring available, then I had a crane come and put the spa up on the deck. The guys that delivered (which was the same day that the crane people came) and set up the hot tub were great. They were very knowledgeable, professional, and courteous. Thermospas is exceptional. It's been a while but I've had hot tubs in years past and this is by far much better.

Everything went pretty smoothly with ThermoSpas. I bought the Atlantis and I like that it's got the multiple jets. You can change the jet speed as it's got two different speeds. I also like the lighting and it's a really nice spa. It would seat four people and when I use it, it generally feels good. I use it a couple of times a week and it’d be more if I wasn't so busy. It helps my back and with the arthritis pain.

I was very convinced after seeing the quality and the warranty of the ThermoSpas unit. Everything was very clear. The quality was what I expected and the delivery date was better than we were told. I'm very happy with the product. I did the installation myself which wasn't difficult at all.