Terminix Reviews

Terminix charged me for one year contract that I did not agree to. I agreed to pay the additional charges if they could produce a contract with my signature. A contract was signed by someone else. The dispute ended up in a collect agency and now hit my credit report.

I hired Terminix to do an outside spray of my home for insects and a crawl space inspection for pests, specifically rats/mice, and insects. The external spray was effective. The inside inspection of the crawl space reported no mice or rat activity. Subsequently, during the sale of the home, the buyer's home inspector found dead rats and signs of activity in the crawl space. The dead rats were obviously there and dead at the time of inspection and were lying on the floor of the crawl space... not hidden.

After finding hundreds of flying ants in my home I called Terminix to have someone come out. I was delighted to find out someone could be out later that day, between 4 and 6 on a Friday. At around 5:15 I got a call from Terminix but they hung up after I answered, even though it only rang 3 times. I called the number back but it was the general Terminix switchboard. I ended up on hold for over 50 minutes. By the time I got a hold of someone who knew what the call was about they said the inspector could not make it today but would like to reschedule in ten days. By then it was too late to get another company out until after the weekend. I had given them a credit card number; they said it was never charged but I will be watching to confirm this is true.

I had an inspector from Terminix come to my home on 8/17/15 and an exclusion and pest control treatment was set up. The inspector had me sign a contract and never explained to me what I was signing. He never told me that my services would be financed. He just asked me for my social security and told me where to sign and to expect a bill in the mail within 45 days. To my knowledge he made it sound like I would be receiving a monthly bill. I have been calling the inspector and the company since Wednesday up until today and I never received a call back from anyone. Mind you the inspector told me to call him if I have any questions. Very unprofessional. I guess once he got my signature, who cares about the client.

I am a 10-year Terminix customer (acct # **). Contracted for termite tenting with my neighbor, 05/05/2015. Tenting crew incompetent and damaged both roofs. Damage reported to Terminix immediately. My neighbor who is not a customer was promptly reimbursed by a service company. The damage allowed rats to enter my home and required further service. I have called 8 times, sent a letter and partial payment, and still no response from Terminix. Very dissatisfied and will probably cancel service if unresolved shortly.

The technician never showed up and when I called customer service to see what happened, she giggled and said the truck must have broken down. When I asked her why the technician didn't call to let me know since I scheduled my time to be home during the 2 hour window, she continued to giggle and said he planned on being on time. Very unprofessional and I will never use or recommend this company.

I have been a Terminix customer for several years. In April of this year (2015) I called to add our recently purchased cabin to my account. I felt the amount quoted was extremely high for a very small cabin. Substantially more than what I was paying for my home (4x the size). At that time I did not add the cabin, but instead shopped around. I found someone locally and called Terminix in May 2015 to cancel my account. The representative asked why and I explained the situation. Yesterday I opened a letter from Terminix, thinking it was an advertisement, but it was a delinquency notice for a service that was performed in June. I called Terminix to explain that my account had been closed. The individual I talked to said someone from the Branch would call me within 48 hours.

My 94 yr old relative paid Terminix to spray for ants for years. Now we discover carpenter ants have moved in and have done structural damage to her house. Calling customer service bounced me around for an hour with zero results other than them sending a guy to look for termites that she doesn't have. Finally, days later, and after my builder fixed the wall and roof, I reached the branch Mgr who told me- "read the contract, we're not responsible." He wouldn't offer to negotiate or even offer free spraying. The ads say 'We have the best guarantee in the Industry.' I find the ads deceptive. I called my US Senator. His office agreed with my point, told me to call Better Business, the US Office of Consumer Affairs, and AARP for Consumer alerts. It all could have been avoided with better customer service...

I signed up for Terminix service on June 2015 after receiving a flyer that listed all the service Terminix provides. I called customer service and it was explained to me that service is every two months but I can call them anytime I have a problem if I have any problem. I was also informed that included on their service is removing spider web which was one of the main reason I decided to sign up for service due to the fact that I have high ceiling therefore this is an ideal service for my home. I had my first initial service the same week I signed up and that's when I met the technician assigned to my area and his name is Miguel. Then the second service appointment came and that's when it all went downhill.

Service agent left about an hour ago. I went to do laundry in the basement and saw bug spray/liquid dripping down my walls. Some on my son's video games that we store in a wall holder, some by my 5 year old's puppet theater. Liquid almost reached the floor in some spots. My kids play in that basement! Luckily I went down there before my children did because the agent said nothing about it! I immediately called Terminix and told them what happened and they put me on hold, and on hold and on hold! I do not want them coming back to my house but I do not even know how to end my service agreement. They conveniently leave that information off the website.

We've used Terminix for some time now but last May we terminated our contract because they couldn't get rid of the ant problem. We were then billed for a full quarter of the year (3 months) when we only used one month. We find it unfair to have to pay for something we're not using. Terminix DID NOT get rid of the ants. We are willing to pay a third of the bill, since we did not use the whole quarter but Terminix is telling us that's not possible. Now today we were told that if they had been called out to service the property for just ONE time, it would cost just as much as they charge for a quarter of the year. On top of this Terminix calls our house an average, twice a day. Today it's been three times and it's only noon! We are willing to pay for the service we received but not for a full quarter.

I was a former customer a year ago, the price I paid for services was $109/quarterly. For that price, Terminix came out at the start of the quarter, sprayed and didn't come out again unless I called and had other pest issues, usually I didn't. Good service, and worked well. After a year, I called to cancel - trying to save money, thought I would suspend service. When I called to cancel they offered me 50% off my current services. I declined at the time, since I was trying to save money - but great try.

I have had Terminix now for over a year. Usually they are on top of things. I love my technician and this is not his fault. I paid in full for my Benedict treatment for my yearly spray. This month I called to see when the service was going to be performed, due to four months of no communication. I called and customer service indicated that they only have one instrument to perform this service and the service manager would call me on Monday to schedule something. I receive a call on Tuesday indicating that the service manager came to my house on Monday and no one was there and the crawl space was locked. What happened to the call on Monday? I am just really frustrated on having to call and schedule things that are routine. Big waste of my time as each call takes over 15-20 minutes. There is a serious shortage of technicians and communication. Does anyone have any suggestions for a better pest service in the Durham county area?

We purchased the encapsulation from Terminix after having water, bug and wildlife problems in our crawlspace. We were told that we would no longer experience any of the previous problems and they installed a dehumidifier to take care of any moisture problems. We have had Terminix out more times than I can count for flooding in the crawlspace, faulty or not working dehumidifier (which has been replaced and still breaks) and we also now have wildlife living under the house. The encapsulation is less than 1-year-old. Not one problem that Terminix guaranteed us that this encapsulation would fix has worked. We are unable to get in touch with anyone in management and are still paying for an $8,200.00 product which does not work. So very disappointed!!!

After paying bills on time and in full for 3 years, received a call from a strange tech saying he could not perform service but wanted to reschedule. We said we did not want him to come and wanted to cancel the service. No one came to our home. No form showing work performed left at the door. However, a bill came in the mail. We wrote that service was not performed and to cancel on the bill and returned to Terminix. Called and explained 3x's. Transferred multiple times saying branch manager will call. Still not resolved. Complaints to Ohio AG and the city are next. I will not pay for service I didn't request and wasn't performed.

I have been a very satisfied customer for 30+ years. Everything has always been performed as needed and when needed by very professional people. However, this year during an inspection I was informed my vents were inadequate and there was an issue concerning access to another crawl space. Why was this suddenly a problem? No one in 30 years had brought up this issue. There have been multiple inspectors and we even had additional insulation installed by Terminix. Nothing was mentioned about an issue. It seems this recent inspection was all about getting me to buy new vents. While I did purchase them as suggested, my faith in Terminix has been shaken.

On July 20 2015 Joshua ** a Terminix inspector came out from Johnson City, TN for an inspection for a closing on our property. To make a long story short he confirmed NO termite infestation but saw a board in the basement that may have had prior activity. So he informed us in order for the closing to proceed we would have to get some spraying done in the basement and have them put out preventative bait traps (18) for a total of $896.00. NO ACTIVITY BUT TO PREVENT. On July 23 the service guy came out and put out the 18 bait traps and when we told him he was supposed to spray he said it wasn't on his orders and when we showed him the board he said I don't see anything.

I called Terminix in May to treat my home for a silverfish issue. I had no issues in the beginning with the exception that the treatment really didn't help my problem. I called back and scheduled another treatment about two weeks later. Again they came and sprayed. In total I had to have them back five times since May and it is now August. After the second time I ran into issues trying to call and schedule appointments. I was placed on hold for too long and then finally I was told someone would call me back to make appt but I never got a callback so I had to call a week later. Then I was scheduled for a Saturday and I waited around for the three to four window they gave me and no one showed up. Then they came a week later and sprayed again.

I called and scheduled a time for them to come out for a flea and tick spray treatment and was told it would be between 8-10 on Saturday. I got a free termite inspection with this service and the termite inspector showed up and he was great, told me that the tech should show up within an hour or so. Well they never showed up. I waited until 11:30 to call Terminix and tell them that he hadn't shown up yet, I was put on hold over 10 minutes, had to call back 3 times to finally get through, then was told that they would call the tech.

4th termite inspection appointment that the tech never showed up. The excuses I have received are "running behind schedule, the manager didn't notify me about the appointment, I'm stuck in traffic" and my favorite - "the customer was not home". Rep: Lakithia & Evan.

I called in yesterday to schedule a technician visit to my home. The gentleman that scheduled could give me no information on what to expect due to what he said "I am not a licensed technician so I cannot tell you what to expect". He said "oh ma'am, we have an appointment available for you today from 7-9pm. Is that time acceptable?" I told the gentleman I work evenings but I will go ahead and schedule off to get my house inspected. I took off work and not knowing what to expect, I began doing a deep spring cleaning. Removing clutter, pulling stuff from under beds for easy entry for tech... Pulled things out from closets so he could look there... So on. Granted, I have a four bedroom, three level home (not to mention a newborn) but I wanted everything to be ready!

I never have to be home. Mr. ** just comes and sprays for me. He's very friendly, courteous and explains anything I might need to know if I am home. Always leaves me an invoice in the door.

On 7/27/15 my husband was home all day to receive both inside and outside service. NO ONE CAME. I have reported this 3 times. I was told someone from the branch would call me 8/10 or 8/11. NO ONE CALLED. I am not paying for service I did not receive. As previously requested, call my #.

After Terminix bought out the small pest control service in our area, I thought we would get great customer service and pest control results. I was wrong. After a failed 2nd attempt to get rid of ants in my home, I scheduled a 3rd visit. They couldn't send someone out for a whole week. I was never given a time window. I missed the agent while walking my dog. I called right away when I got home and they contacted the agent. He was unable to come back. I cancelled my contract with them. I will go with a small local company.

As always, the agent serviced our house very well.

I started noticing some spiders and ants in my house. Realized I hadn't heard from Terminix about my quarterly outdoor treatment in a while. When I called I was told they came to my house on August 4th (3 days prior to my call). When I told them that was incorrect and nobody came they agreed nobody showed up or called for my appt. New appt was set up for 5 days later between 5-7pm. In the meantime my house became infested with ants forcing me to buy $20 worth of baits and sprays to treat myself and dealing with ants ALL over for 3 days. I can't help but think this would've been avoided had they shown up for the original appt.

The agent who regularly attends to our property on the outside, is always professional to the highest degree, eager to explain his work which he attends without comment unless asked. And then, his explanation is given with clarity and without jargon. We are more than satisfied with Terminix service and have told our friends such. Comparison with others who have similar service, though with different companies, is a constant reminder that our selection to go with Terminix was the best choice we could have made. Thank you.

I set up pest control services with Terminix in June 2015. During my initial review with the representative, Gregory **, I was offered construction of a crawl space cover for an additional $250 with the startup of my service. I agreed to have the cover included in my first payment with the startup of my quarterly service. Gregory stated the cover would be installed in approximately a week. Three weeks later, I never received my crawl space cover that was already charged to me.

Inspector for bed bugs asked to check my purse? I asked if that was a normal request and he said yes. I got a phone call, turned away for only a minute, and he stole pain pills out of my prescription bottle. Then left in a hurry and did not even do a proper inspection. I then reported this to the branch mgr. and he said they would investigate and due to the incident they would do the extermination for free. After they came out, that only took them a few minutes, the branch mgr. said and crossed off on the paper any follow ups.

All services were done to our utmost satisfaction and very professional.

We had our Quarterly Pest Control Service on August 5th and as usual they arrived promptly within the scheduled time. They always let us know they are here so we can bring the dogs in and they always let us know when they are finished and remind us to keep the dogs in for at least 1 hour. They are always professional and ask if we are having any problems. When they are finished they let us know their findings and recommendations. We have had their service since August 2010 and have never had even one bug or spider in the house. I highly recommend Terminix for their excellent customer service and their quality service.

90 day service - Always nice techs; take care of everything. Very pleased. Keep up the good work!

Our Terminix representative is always professional, helpful and on time. We have had no problems with pests since using Terminix. We also use Terminix for our termite prevention program. Very satisfied.

On 6/22/15 I called Terminix about damage. They sent out a tech on 7/13/15, he said he would write a report and send it to me along with his manager. 2 weeks later no report! Called Laguna, CA office (called forwarded), said someone would get back to me next day. No call. Called again 2 days later, same answer. Called back 15 or 20 times during the week, always same answer. On hold for anywhere from 15 to 30 minutes then was told someone would call back. This went on for a couple weeks.

Recently I had an invasion of ants on one side of my house. Although they died soon after entering via window and under base boards, I did not want them in my house! It took 4 trips for your men to kill the queen ant bed but success was finally achieved. They always assured me they would return as soon as I called until the problem were solved. This was a hard task as no ant beds could be found in my yard. Good job.

This is by far the worst customer service I have ever had from any business, yes even Comcast. My initial service order was for service on the interior and exterior of my home. However, due to recent snowfall the technician was not able to spray the exterior. I was told that he would return when the weather was warmer and service the exterior at that time. He returned this past June on my scheduled quarterly service date and sprayed the exterior only, to the tune of $124.

Terminix took it upon themselves to treat our house when we are on vacation. We did not want this treatment, they locked my dogs up in the kennel. Thank goodness we came home the next day with no food or water in the kennel. Also our pool gate was wide open. I will find a new service. Called the office, very rude people.

The mosquito treatment does not seem to be working as effectively this year as it did last year. I also don't get the garlic smell that usually accompanies a treatment. Has there been a change of product. Or, is the service technician not treating the property properly? Thank you.

My Tech, Scott ** arrived early with a phone call to me to ask if OK to come. He is such a nice, personal man and certainly went out of his way to satisfy my pest control needs. He climbed up into an 18in x 18in square opening in a closet ceiling to be able to treat a small crawl space, that I never really knew existed with lighting to treat all perimeters. DON'T LOSE THIS GUY, TERMINIX. HE'S WORTH HIS WEIGHT IN GOLD!! Thank you.

Good Day. We have the normal quarterly service and the Yearly Termite inspection. On the Quarterly service I have asked to have the tech leave some form of communication to let me know that they actually serviced my home. A door hanger was used years ago but it seems that it has been stopped. I would like to have someone reply back to me on this. Is it too much to ask?

On August 5, 2015 Terminix was supposed to come to our home to get rid of ants in our home. The scheduled time was between 5 & 7 pm. No one ever showed up. My wife attempted to contact someone to report the issue. She left a msg. but no one returned her call. We would like to know why we were not contacted and why no one showed up.

Due to my wife doesn't like any bugs, I am using Terminix to prevent bugs around, inside house. They do great job and I can trust Terminix.

Terminix scheduled a service for July 26th, no one showed up and we waited the entire day. Numerous calls made, with no response or returned phone calls. They still charged us for service not provided.

I have had Terminix for several years. They have almost always arrived on time and did the service efficiently. My current technician Dana ** is exceptional. He is very consumer focused, keeps me apprised of any issues. It is great to have him.

Have had to call a number of times with no response from management. Finally have half way fixed. Junior shows up after a week or two and looks at problem and says he will have to schedule out in another few weeks to only do the same again. He also will try and sale another service- why would I do that when you all can't even fulfill this service!

I have been with Terminix for ten years and take advantage of most services (pest, mold, insulation, termite, etc.) and called for a re-treatment after a regular visit in the first part of June. The representative said the earliest appointment was June 24th (3 weeks?) and on that morning after a routine notification by email that a rep would be here between 8-10 AM, nothing happened. I called what I thought was a local number and was re-routed to Ohio (same as the original request for a re-treatment).

Last bug inspection. We have had many sightings since then. Most in history.

If you are reading this deciding whether or not you should use Terminix buyer beware. We have a spider problem. Terminix was very friendly at first to get my business, assuring me that they would get rid of them. I was told they would do an inspection of the house to determine why we have spiders Because they said, "Spiders are a secondary problem." and "Don't worry we will get rid of them." So my appointment date arrived 7/25/2015. The technician David ** did come out on time. However there was no inspection done like I was told. Such as looking at the attic space, crawl space under the house. Pretty much he came in the house knocked down a couple webs (which I still saw webs he missed after) and sprayed a couple of places and continued to do the same outside. I asked if he could spray this storage area that you can access the attack crawl space through which we believe to be the reason we have so many large ones inside.

Terminix employees are always pleasant and eager to please. They seem to know where to look for infestations and are willing to inspect any area we mention. We use lots of pine straw in flower beds near the house and we have a compost bin, all places where roaches might congregate, and Terminix always checks these and asks if we want any areas inside our home checked.

Had appointment scheduled. Technician did not show up or call to say he couldn't make it. Called local number and got call center (There is no way to directly reach local office.) Was told I would be called by local manager to reschedule appointment so I could be home. Technician showed up when I wasn't home and no one called. Called local number again, and got call center. Put on hold for 15 minutes; called back and put on hold for 10 minutes. Told I was rescheduled for Monday. Again no one showed and I got no call.

They like to raise all their prices yet cut down on their services. Split bugs to gnats, other bugs. Raised price to check termite protection $40.60 in 1 year for a job that took the inspection person 15 min to complete, with no new chem. added.

Mike, who has been our Terminix guy from the beginning is amazing! Always willing to take an extra few minutes to explain the bugs that are in season and what and why he is doing what he's doing. And also, he's very good at telling us different things we can do to help ourselves too. HE is the reason why we have kept Terminix for so long! Thank You.

I would like to share my Terminix experience with others. First of all their warranty is useless, in order to collect the inspector must find the termite alive and well eating your walls, anything else and they claim they are old and not covered under the warranty. Second their guarantee is also worthless. I called and canceled my contract with them for poor service. I said I was not satisfied and would like a refund. The answer I was given was - we don't do that.

We have quarterly service to the interior and exterior of our home. The treatments keep the spiders (black widows), fleas, and other insects at bay. We enjoy being outside in our backyard, and having these treatments makes it possible to enjoy the outdoors. Terminix associates are friendly and courteous at all times. I would/have recommended Terminix to friends and family.

3 appointments before inspection was completed, did not receive a call from the branch manager as I had requested. It would appear you have a personal problem and from what I understand the root of that problem is your pay rate or lack there of.

My mother purchased Terminix and there are more bugs now than I've ever seen at her house. Moths are everywhere when they were never a problem and spiders are running rampant. It's curious about the moths because they fly and are probably exempt from the perimeter spraying but they're here in abundance anyway. I'm wondering if they (Terminix) do the opposite and put down something to attract insects so you'll keep calling them. Fleas, by the way, can be eradicated easily by putting a plastic lid (like from a cottage cheese container, say) and put dish soap and water in it and place it under a light on the floor (night light, lamp, etc.) and the fleas will jump in the water and drown. Works fantastically and will cost about 1 cent.

Terminix did not solve my bed bug problem, in fact, they made it worse. Terminix was practically unreachable for follow up treatment. Terminix is not returning my phone calls. Terminix is not making good on their guarantee. I am trying to get a refund because it was a completely useless product, but Terminix is not making any attempt to reach out to me, to solve my problem, or to issue a refund. Terminix has consistently promised that they would do things that they have not done.

I am particularly unhappy lately with scheduling. My appointments are frequently changed, even after I have gone to the trouble of rescheduling to a particular date. I wish to be home for quarterly treatments so the technician can treat inside the house as well as outside. Try as I might, obtaining a weekend appointment has become nearly impossible. If the difficulty continues, I will switch to another service.

Mr. Stanley ** has been servicing my home from the beginning of my service and is the ultimate employee. He is always on time, does an expert job and is always pleasant and professional.

I have been a loyal customer of Terminix for many years and has kept two active accounts with them (2 residences). My property has termite damages to it, of which I am covered for and have been paying on a regular basis and they have decided to deny my claim after their own technicians and reputable contractor have told me multiple times that they have seen similar claims and even worse than mine that have been approved for repair in the same subdivision as mine. When I make a claim like this is one thing but when their own technicians and general contractors that have worked for them tells me that Terminix will take care of me as a loyal customer is truly heart wrenching to see how they have quickly denied my claim but quick to get my money. I guess now I have to look for a competing company that will put action onto their words and FULLY take care of their own (customer).

General complaint each service, I have service scheduled for 3rd Tuesday of the month during the afternoon and each appt gets changed and I have to call office in S.A. to correct. Your computer system will not allow me to make the changes.

Service is okay. Service men are very professional and courteous. Seem to be always out of sticky traps for mice. Other than that all is well at this house.

I think that your service man who takes care of us (Greg **) is an asset to your organization. He is both knowledgeable and courteous, and is always very friendly. We are very pleased to have him taking care of our property.

We have had Terminix for 20 years in 4 different cities and have always received excellent service.

My technician comes on a regular basis and has always been very helpful with any problems that I may have. He is courteous, prompt and efficient and I appreciate the good service that he and your company provides.

Pest control, mainly for ants, is excellent, and your technicians are helpful, courteous and knowledgeable. Pricing is reasonable. The occasional termite visits are casual and way overpriced. It is absurd having two types of visits, since the pest control people could easily spend an additional 5 minutes, get both tasks taken care of, and save both of us money. PS We've never had termites.

Always very professional and courteous.

We contracted with the Madison Heights, MI office to rid our home of a pesky squirrel in the attic. The initial contact resulted in an appointment which took place as scheduled on 06/06/2015. We were told a technician would perform the service in 2 steps: (1) set a trap to catch any animals (a one-way contraption that sticks out of the vent about a foot), (2) a week later a return visit to clean and disinfect the attic and install impenetrable vent covers on all attic vents. The cost for this would be $1260. We thought it was a lot, but felt we had no choice.

I can't say too much regarding my termite problem as they just finished untenting my place today. Customer service sucks! They stepped on my succulent plants (that were not under the tents), they also uprooted some of my other succulents. I also found that they threw my hose on my other succulents and broke all the petals. I complained and didn't seem to reply to emails or phone calls. UNPROFESSIONAL and UNACCEPTABLE. I then asked workers what the guarantee was regarding termites after their tenting. No one seemed to know! Really? No response back to emails and calls made.

The service on termite inspections has been terrible. The issue is electronic scheduling of appointments and advising me to have someone home during the two hours of a particular date. On numerous occasions, more often than not, your technician does not show and the next thing I hear from Terminix is another electronic scheduling. I have wasted my time and my schedule for a company (Terminix) who does not have the courtesy to advise me in advance of the technician not coming. I have sent emails to Terminix home office and made calls to the local manager, Moore, OK, and no one responds. There is a real problem with your business. I am willing to talk to anyone (except those at the local level) at Terminix who is interested in correcting this issue.

Dear Terminix...I wanted to start this as a review, but this is no review because I've never actually received service from you! I have made 5 appointments and you're yet to show up at my house!!! I now have ten total hours wasted waiting on you! That's ten hours of my time I will not be getting back, not to mention that I have things living in my house that could be potentially a problem for my health. Instead of making an appointment with someone else, I have been waiting WEEKS for you to show up. You reschedule and you swear they will be there but guess what, I'M STILL WAITING! Your Customer Service has hung up on me and been rude and you even had a tech come and say someone else was coming! STILL NO SERVICE!! My suggestion to you...GET YOUR ** TOGETHER.

Ivan ** demonstrated excellent customer service skills.

I'm not happy that our bill is being increased AGAIN.

Rich is ALWAYS friendly, thorough and very polite. He deserves a raise or bonus or something special from your company for being always on time and doing an excellent job! Thank you and kudos to you, Rich!

He was "the new guy", explained everything. And even got rid of a yellow jacket I didn't know was there. He also told me about the spiders that were gonna have babies and what a mad house that would be. He was courteous, accurate, friendly and professional.

When the bait system was updated sometime last fall or this winter, two underground sprinkler pipes where broken. Did not notice until this spring when we started the sprinkler systems in about April. We have called multiple times to have someone come out and look at the damage so it can be repaired. We have left email via your call center for a manager to come out. We have never received a call. We have now cancelled the pest control and plan on not renewing the termite contract. It is all the same local company.

The experience with Terminix was horrible. I have just as many roaches now as I did when they first started. They coned us out of 800$ putting pillars under my house to hold it up; turned out it didn't. Then on July 2 they came out to spray. My 16 year old was here to let them in, and he called defac on me saying all sorts of crap about me not having food and my kids were not properly taken care of (thanks a lot Douglas **). Not sure what they spray with but I can do a better job with my spit. Please don't use this company.

When I asked my tech why I had not received an email prompt in advance of his service call, he told me he didn't know (i.e. "I can't help you.") and, "You'll have to contact corporate." I sent an online request via the customer service portal but never received a response. That's two service strikes ... One more, and Terminix is out.

Sometimes the inspector is not as thorough or detailed as I would like (during quarterly treatments for pests and annual termite inspection). Although I am generally satisfied, I would feel more confident if the service person was more consistently careful with treatments/inspections. Sometimes they have appeared to be too busy and rushed - I think they are short of personnel covering the north coast of CA.

We have been with Terminix for over 8 years and have had excellent results. They are dependable, trustworthy, courteous and personable. They prevent nearly all pest problems and take care of the rest very quickly and efficiently. We would highly recommend their services.

Kept me informed as to arrival time. Did a good job.

Home bug protection - They always do a great job!

I've had nothing but good experience with Terminix!

I've been a customer of Terminix for many years and always found their service to be prompt and thorough. The technicians are professional, but friendly, and always ask us if we're having any problems. They've accommodated any specific requests we have to control a pest problem. I'd have no qualms about recommending them to someone.

Terminix technicians are uniformly diligent, accurate, helpful, and courteous. Their efforts at pest control are consistently successful.

Mr. Greg **, service technician, provides outstanding customer care service on his quarterly pest control visits to my home. I am very glad to recommend him and TERMINIX to my dear neighbors on my block. I am very pleased with the job he does.

The technician is always professional and responsive to our pest control needs.

As a customer for many years, I have not had a problem with service.

Overall I have been please with the results of the treatments provided by Terminix... no bugs. But, when your guy comes, spends 10-15 min spraying (which is good), then I get the $96 bill, I wonder if I'm really getting value for that much money. Over the last year I've been billed $96 x 4 = $384, plus the annual renewal fee of $199. This totals $583 for about 1 hr of treatment. Come on!!! This is way over-priced! One hour of work plus a few dollars worth of pesticides! Give me a break! And the $199 annual fee is too much. I'm going to shop around and find something less expensive.

I was so bad I canceled my service with Terminix after 6 plus years when you have pest control quarterly which is 4 times a year and you have 3 different people. I've had a good person and her name is Barbara and she was moved to a different area. I've had to complain so many times about my service and how it is done. I'm paying for this and it's a waste of my time and money because I've had to have friends come over and do a better job with stuff you buy from a store. I'm a paraplegic and can't get around and do like I use to and I trusted the name. I will no longer. I have pictures but they are not on my computer. Thank you.

As always Mr. Robert ** does a very nice job and conducts himself in a very professional manner. An asset to your company.

Melisa does a thorough job. She is on time, knowledgeable and professional and personable. I am pleased with the result of treatments.

I have had Terminix for Pest Control and Termite Protection for 8+ years and have been very pleased with their service. Their customer support has been excellent, providing on-site service with one day notice for treatment behind dry rot condition found during window repair. The technicians have always been courteous, listen carefully to concerns and take extra actions to ensure pest control and termite inspections are thorough.

I always receive professional, courteous and knowledgeable service from the technicians at Terminix. This time it was for the annual termite inspection and renewal. I also have regular quarterly service for bugs, etc. I have had their service for 18 years and it has been a pleasure. Also my experience on the telephone to change or make additional appointments has been very courteous and professional. They really know how to treat their customers.

I use Terminix for termite, pest and mosquito control. I also had Terminix install attic insulation. I am pleased with all work done, and am especially pleased with the courteous technicians who do the work. I especially commend Mark ** for his thorough work and pleasant attitude.

Pleased with service. Technician always calls ahead of time as requested. Pleasant, friendly guy. No persistent creature problems.

I have always had excellent experiences with the personnel from Terminix. They provide service on a scheduled and on-demand basis. The technicians are knowledgeable and thorough in their inspections and treatments.

Excellent care by Alan.

Still happy with Terminix. One slightly negative experience doesn't negate years of great service by our regular tech.

Arranged for pest and mosquito control with Terminix and gave them my card details on the assurance money was never taken before work was completed. They never showed up on day they were scheduled. No phone call, nothing. They took $113 from my bank account however on July 1st. I called their freephone number and eventually got put through to an area manager who argued that no money had been taken from my account. Called again and got through to billing dept who said she couldn't find any record of the money being taken. I emailed her copy of bank statement showing that they did and she promised to call right back. That was a week ago. Guess next step is to report them for theft?

I'm on your EZ Pay but it's not easy to pay. You have my cc on file and I've talked to 3 reps telling me it's not paid. One more call and you lose my business. I'm retired and I have used Terminix for 40 plus years in different cities. I don't think your right hand knows what the left hand is doing.

I had a appointment with Terminix on 7-14-15 between 10 and 12. No one called. I called them. They said appt was set up wrong. I got another appt. 3 PM to 5 pm. No call no show. Because it was set up with manager I call his cell. He was going to call me at 8:30 pm. No call no show. Wednesday they set appt for Friday 9 am-11 am. Do you think they show up?

I was charged for services that I never asked for and for services never rendered. They said that they would come out to my house to spray multiple times and they would never show up! I now have a collections on my credit report for services that were never rendered! I want all charges removed as soon as possible.

The branch manager contacted me as promised and he kindly took care of the issue. He was kind and very helpful. Because of his empathy and kindness, I will continue with Terminix. Thanks!

After notifying the service provider that the service was going to be cancelled he provided an invoice stating that exterior general pest control was completed 2 weeks later at my home. The service provider did not show up at anytime after he was notified of the service cancellation. On the day the bill suggest that the service was done I was outside the whole day, which once again the service provider did not come to my residence. On June 3 the charge was submitted as an dispute and since then I have received several phone calls from Terminix threatening to send the charges to collections and was just told that the phone calls are going to continue until the balance is paid. The last time we talked to customer service they said that they would be checking the service provider's tracking system and would get back to us in a few days to verify his location on 29 May between the hours he stated he was at my residence. Still no phone call.

A Terminix representative conducted an illegal solicitation at my residence on 7/10/15 & 8:10 PM. He refused to acknowledge the "no soliciting" sign in middle of the door. When I pointed out that it was on the door and that he needed to leave, he continued to talk over me and continued to sell. I am located in Plano. I assume it was Plano Branch #2517. No name was given. He was dark-complexioned and his ethnicity was Indian. If he's not an employee, then he is an independent contractor in a Terminix uniform. Next time it happens I'm pressing criminal charges and will seek further legal advice.

I called and the Customer Service was helpful and quick arranging my appointment. The day the tech came out, he told us he couldn't get rid of the spiders because we live in a small town. Then he told me to call back and arrange for him to come back and spray, so I did. Well he calls me the day before informing me he's not coming out. And I had a year contract set up for service and the tech decided to change it for a one-time spray. This is beyond frustrating, I'll never use them again.

I would like to report an incident with Terminix that resulted in extremely poor customer service. Earlier today I scheduled an appointment with them because I am having a problem with something biting me. I was assured that someone would be out today between 1-5 PM. Around 5:30 PM I contacted Terminix because no one had shown. Initially, the representative informed me I wasn't scheduled, then she found my appointment in the local office which had closed for the day. She suggested I reschedule for the next day. I declined, and told her this was extremely poor customer service. She informed me the technician's schedule was full & the person was unable to get to me today. Again she offered to schedule me for the next day, and again I declined. I told her that I could not miss another day from work waiting for someone who may or may not show up.

Just bought a home--had termites. Met with agent, signed the contract, and was told to be at home so they can tend the home. Agent told me to be there at 9 am. Terminix didn't show up every time I would call the office. They would tell me that the service men would be in an hour. This went on till 4 pm then Terminix just would not answer my calls anymore. I cancelled the contract. Now I'm being billed for services never done in my house and their customer service treats me like I'm the bad guy. Terminix has very bad customer service and lacks any type of professionalism. Can never get to a manager. They constantly leave me on hold. Will never do any business with Terminix and much less recommend them to my worst enemy.

I contacted Terminix in 9/2014 to eliminate roaches in my home. After three visit and $298.97 in payment, one of which was fraudulently charged to my credit card, I still have roaches in my home. They never went away - Not after the initial visit or two visits later. Terminix now wants to bill me another $125.84 for their 3rd attempt to eliminate roaches. I am not satisfied and I have never been satisfied and I would like to know how a class action lawsuit can be filed against Terminix since I am sure that they are always making promises and guarantees that they do not keep.

A nice young sales rep came to my house on a Saturday afternoon selling Terminix yearly service. I was not in need of an extermination service, as my house is brand new, however, I signed a contract anyway. My first treatment was scheduled for the following Monday, June 8, 2015. I was home the entire day and no one arrived. I called Tuesday, June 9, 2015 to inquire about the missed appointment. They informed me there was a tech at my house from 1:12 pm til 1:21 pm, and did the treatment with a "hand-duster".

Each of my appointments with Terminix, with the exception of one has not went as planned. The inspection appt scheduled had to be rescheduled due to them not assigning my appt to anyone, lost work time. Extermination appt was fine. Follow-up appt had to be rescheduled because they assigned it to someone that has been fired, lost more work time. Called to have a follow-up extermination appt yesterday, the rep had to email the local manager because no one answered. Called today and they have scheduled an appt for next week and no one bothered to call me to see if that fit my schedule. If I'm paying $850 for an extermination, I should get better customer service than this!

Customer service can make all the difference. Our local rep ** has been GREAT but when I called the 1-800 # about an appointment question the customer service lady was so rude, refused to give me her last name or allow me to talk to a manager. All she needed to do was transfer me and she could not do that with an argument. I had to hang up and call back to get another rep. The 2nd person was great but I will think twice before recommending this company to anyone. We will see how the repairs go.

Terminix is quite possibly the biggest rip off I've had in 5+ years of home maintenance services. Not only did I pay $3000 for attic insulation and exclusion, as well as $750 for Gutter Guarding, I pay $90 every quarter for their pest control service. I am sickened by how nobody in their team shows initiative to respond to customer complaints, as their exclusion service is a complete joke. I am still having rodents in my attics, even though the exclusion work should have sealed up all the entry points a year ago! I've been reassured time after time that someone will come to my home to fix the work, yet I've been met with empty promises. I would really love to rid myself of this mistake and get my money back for the exclusion service. I do not recommend their company to any hard working American who values his/her paycheck.

We ordered service that cost $800.00. Never worked. It seemed to me, the treatments are watered down. We even had them come out again and fought to get them here for free. They wanted to charge us again. The service was horrible. Not on time. Lying about what was actually here. Then the treatments never worked. Still have the bugs.

They did a thorough inspection, determined my house was fine and went the extra mile and showed me some things about old home construction I wasn't aware of. Very happy, thanks.

I asked for an estimate. I had a guy visit talking bad about other companies. I didn't think that was professional but signed with another rep. I never got a receipt or contract details. I called and asked and eventually got a email from the guy with the attachment nothing else, no other explanation. I had emailed him to ask why the stakes were drilled into my obviously newly dug flower beds when there was plenty of room all around them within inches (they just put them smack in the middle).

My grandparents just had their house tented for termites. Upon returning home we noticed that the house was completely ransacked. Priceless and irreplaceable family heirlooms were stolen. My grandparents were told that the house would be locked. The crazy part is that their house has bars on all of the windows which could only be unlock from the inside. This is something that they nor anyone else for that matter use have to endure this! Anyone who considering using Terminix, please reconsider....

Terminix purchased the pest control service that I had been very happy with. I allowed them to do the first treatment but the results were so poor that I would not let them treat again. I was told the product they use kills spiders but does not continue to kill new spiders. My previous company had a superior product. Two days after the treatment my patio and roses were overrun with spider mites. I canceled the service explaining the issue yet they still billed me for an ineffective service. They guarantee a refund if you are not satisfied. So why the bill? I called to dispute it a second time but still they say I have to pay. I think that makes them dishonest about the Guarantee which is the only reason I let them treat in the first place. Another company that is too big to care!

was called, 1-800-terminix and I told the phone person my contract number and all other information needed for someone to come out and fix the bait units. No one came out.

I was a new customer, paid for services upfront. The company scheduled someone to come out for service the next afternoon... they never showed and no phone calls. I called to see what happened, was on hold for 13 minutes before someone else came on the line and it was explained that there were no reps to come out that day, being nice I rescheduled for the next morning. I get a call mid morning that they had over scheduled and no one could come out. I decided to give one more chance and made arrangements for someone to be at my house, so I called them back, this time 16 minutes on hold, to reschedule.

My daughter had agreed/paid for a contract with Terminix. They came to house to get rid of fleas. They did her entire house which required her to leave her home for many hours. Less than a month later she and her son were severely bitten by fleas. She called company on a Sunday, she was informed that someone would come to her house the next day. Next day no one arrived. She called them again, they said they could not come until Wednesday. She asked some to come to her home to allow them in property because she could not take off work. That person had to take an hour of their time riding public transportation to open house for the service call, no one from Terminix showed up.

We have work being done in our kitchen. Our contractor noticed termites and ant damage and hundreds of bugs. Called Terminix NOW 3 times and no call back. No service person out to visit. Window must be replaced before we can continue with kitchen remodel and we don't dare replace window because the bugs will move elsewhere. We have had Terminix for several years and this is a huge slap in the face to a long time customer. We need this addressed ASAP. Holding up our contractors and costing us money each day. We need this window replaced and the bug problem remedied immediately.

I called Friday to make arrangements to get a termite report for a home closing. They told me that they would be here the following Wednesday between 10-12. At 12:30 on Wednesday they were not here. I called and went through numerous put on hold and transfers until I finally got someone who ho hum around and said "Let me talk to my region's office". Then she came back to tell me a technician would call. I told her "That is OK, I will find someone else". She then says the technician was behind but would call and get back with me. I did get a call from the technician who said that he had just heard about the order and that he would not be able to get here until the next day between 3-5. I told him I would call him back. I obviously did not. They have some issue with getting orders out. I can and did called another company to get my report.

Was happy with the service received to date, but the job needs completing and I haven't heard from anyone. Called the contact nbr online and the lady was unfamiliar with the representative.

About a year ago, there were a couple wooden posts in front of the house that Terminix replaced due to termite damage. Unfortunately, one of the replaced post cut and sheared at an angle is a hazard and an eyesore that I have been asking Terminix to replace since 6 months ago. They sent a supervisor to examine the post and he agrees that the post should be replaced. I still haven't heard from them since despite many follow-up calls.

Hired Terminix last Spring to treat an I infestation in my home. It is now Summer & I'm still at ground zero! They say a service tech. will be here on a certain day & time - no one shows up. And when I call they say "we didn't have you on the schedule", so trying for days to get a re-schedule - is ONLY futile!!! Don't waste your MONEY!!! A most powerful learning curve & costly!

In April work was paid in advance for 2 years. I was told work was completed, but till this day I have not received document, or work completed certificate. I have call sales rep, sales manager, district manager, executive offices, and no one has returned my calls, or most importantly provided proof that the work was completed. Maybe you can help me resolve this issue. Thank you.

We purchased a home and assumed the existing Terminix contact which is in-place thru Jan 2016. We had scheduled an inspection for treatment (as we can see termite wings in the house) 3x and all three times no one showed up. Each time they gave us a 2-hour window and we waited at the house. We have spent 6 hours waiting and no one shows up, and have placed multiple phone calls. And every time we call we get the run-around from them and the person on the phone just schedules another appointment which will require us to be there during a 2-hour window. We had also asked and instructed them each time we call, to transfer the account into our name, and yet after multiple calls, the person who answers the phone tells us the account is still in the previous homeowner's name. This situation has consumed at least 10 hours of our time and caused much distress as there is visible problem and we cannot get anyone at Terminix to help us.

Terminix has been seriously problematic. They blocked squirrels in with mesh, didn't professionally trap and transport them. Used likely expired Indian meal moth traps which are not working. They should use SAFER traps, so we had to go out and buy our own. Incorrect traps for carpet beetles. Painful to deal with staff, you have to call their corporate headquarters to get them to actually respond. Incredibly expensive for shoddy service and terrible customer service.

Called to set appointment more than a week ago. Agreed on annual service contract and provided credit card. They set an appointment with a two-hour window to arrive this morning... After the time window expired, I called to see when they would arrive. Rep said they would get right back to me with an answer. They never called. Several hours later, I called again. I sat on hold twice for a total of nearly 30 minutes... Explanation was that employees had quit -- no one bothered to let me know. I guess they preferred that I just sit...and wait... I don't know how a service company can keep its doors open with this kind of "service". Needless to say, I'm done with them.

After paying thousands of dollars to get rid of bed bugs using Terminix the problem is still here even after purchasing the "necessary" supplies they recommend I.e. bed covers. I recommend you go with another vendor.

Automated notification was for May 26, 2015. Requested someone be on site for the visit. Technician didn't show up until May 28, 2015. Need to get your act together. My time is valuable also.

Your resolution department gave me a lower price, $257.80, for a two-year contract renewal, after I called to say the statement I had just received, with the renewal price of $331.50, seemed too high. I asked for another statement showing/documenting the new $257.80 cost, so I could pay, and stay covered, after so many years of continuing coverage. No revised statement came. I kept calling, telling the Terminix rep. that I needed the documentation, so I could pay the premium and stay covered. Nothing ever was sent and my renew time was running out. I kept watching the mail, for the revised statement, and I called again and again, about every two weeks.

First appointment to start service tech did not do what was scheduled. When we called to reschedule to have it done properly I was informed no appointments were available for 3 weeks. Two appointments scheduled after with no one showing up. Customer service was rude and hung up several times after I was placed on hold for very long periods. A supervisor has yet to respond to any emails that were sent to them regarding the issues.

The first person that came out while I was at work tried scaring my wife and saying we had mice nests all throughout the house (we had never had a mouse until the brutal winter we just had). I agree to the treatment, he told her they are nesting in the installation so she freaks. I tell her, "Ok, we can replace it." He then calls me, I tell him I'm only doing it to calm her nerves. I tell him to add the crawl space under new addition, he goes checks it out and tries to tell me I have termites. I bought house 2 years ago and they had that issue taken care of and I had it inspected. He says, "Oh ok. Really?" I know I should have cancelled everything right there. We agree on $4,300 for pest control and encapsulated insulation in attic and crawl space. He says they will contact me. 2 and a half weeks later, I am woken up by my dog barking at 8:30 AM, 3 Terminix guys are outside. They say someone left you a message on a cellphone last week. I never got a message!

I just used them to treat bed bugs. From consultant to treatment to follow-up, Terminix was probably the worst experience I ever had. They were late by 2 hours (they said traffic); then once here, did a so-so job freezing (they clearly wanted to leave and spilled chemicals in the hallway); customer service was also horrible helping me when the technicians were late. Having a pregnant wife, I am still very concerned they left chemicals behind. They did not handle the chemicals well and they washed off in the kitchen! I am thoroughly disappointed and strongly urge folks to use another vendor.

The service has been excellent. We have service for dry wood and subterranean termites, general pest control and mosquito control. We had terrible problems with roaches, ants, and mosquito, but with the Terminix service, all those problems went away.

Mr. ** has been extremely reliable and friendly. We look forward to his visits and appreciate his service. He is careful to remove his shoes and use protective equipment, and we are certain that he examines and treats area both inside and out with care.

We rate your field personnel and their service highly. However, we recently had unauthorized activity on our credit card causing us to cancel and replace it. The cancelled card was being used to pay your invoices. Your office/collection personnel called and caused me to suspect that they thought we were trying to avoid paying our account. This made me angry and I cancelled your services.

Been using company out of Summerville for last 6 years. Very pleased. I use them for inside pest control as well as termite control. ** is very professional and explains what he is spraying when I ask. He answers all my concerns if I have any. He is careful where he sprays because I have small grandchildren. Would recommend highly.

Terminix charged us for a service that was scheduled but could not have occurred. The seasonal house was surrounded by 5' snow drifts and inaccessible. Yet we still were charged for this regularly scheduled visit. Worse yet: The Customer Service department performed horribly. They initially answer the phone quickly. When they realized you had a problem you get connected with "management" to credit the visit that did not occur back to the account. Yet every time I was on hold for such an extended period of time that I hung up.

Back in September 2014, we had Terminix tent the house. We paid over $3,000 for this service and it was a guaranteed to get rid of the bed bugs. The tenting did not work, we called them within the 30 days to report the tenting was unsuccessful. They sent out an inspector. He spent 5 minutes here he lifted a pillow and said we didn't have them then. He called us a liar and left. Then we had to wait to catch some of them to have evidence. Bed bugs hide during the day, they only come out at night while we're sleeping to feed. This is why it took so long to get evidence. Now we called them back with evidence so they sent out **, a different inspector. He was going to call his supervisor and told us someone will get back with us. No one called. We have called many many many times each time they say they will get back with their supervisor and get back with us. This never happens.

Notified of service calls well in advance. Service personnel arrive as scheduled. If they are going to be late, they call to notify us of the delay. Service personnel are knowledgeable. Service personnel are courteous.

Recently had two-story house tented for fumigation. In less than 48 hours job was supposedly completed and we were back home. That same day noticed 3 fish still alive in aquarium. Following day while attempting to put away spices in pantry there were 2 BLACK WIDOW SPIDERS ALIVE. Then I went out to my garage to do load of laundry and cockroach alive in garage. Not only did I have to book 2 rooms, I have pets. So hard to find decent hotel. Very upset with Terminix.

I called customer service to request follow up pest treatment after having ants in kitchen and bathroom 10 days after quarterly treatment, and was told the earliest date available was 8 days out. When I requested something sooner, I was transferred to the "escalation dept." where I listened to annoying music 15 minutes before being cut off. The next call was another long wait. The agent put me on hold to try contacting the scheduling dept. which she wasn't able to reach. She said she would email them, and someone would get back to me. Still waiting...

We are moving at the end of the month so will not be needing the service any longer. Thank you for all of your years of service. Please discontinue any further service calls.

You are presently addressing an issue with your new Intrusion process for rodents and the job has not been completed and I am concerned. No one has contacted me to let me know when the job will be completed. They started Tuesday, May 19.

** is an outstanding technician - polite, personal, professional!

They always do a good job and call and let you know when they will be there.