Terminix Reviews

Inspector for bed bugs asked to check my purse? I asked if that was a normal request and he said yes. I got a phone call, turned away for only a minute, and he stole pain pills out of my prescription bottle. Then left in a hurry and did not even do a proper inspection. I then reported this to the branch mgr. and he said they would investigate and due to the incident they would do the extermination for free. After they came out, that only took them a few minutes, the branch mgr. said and crossed off on the paper any follow ups.

All services were done to our utmost satisfaction and very professional.

We had our Quarterly Pest Control Service on August 5th and as usual they arrived promptly within the scheduled time. They always let us know they are here so we can bring the dogs in and they always let us know when they are finished and remind us to keep the dogs in for at least 1 hour. They are always professional and ask if we are having any problems. When they are finished they let us know their findings and recommendations. We have had their service since August 2010 and have never had even one bug or spider in the house. I highly recommend Terminix for their excellent customer service and their quality service.

90 day service - Always nice techs; take care of everything. Very pleased. Keep up the good work!

Our Terminix representative is always professional, helpful and on time. We have had no problems with pests since using Terminix. We also use Terminix for our termite prevention program. Very satisfied.

On 6/22/15 I called Terminix about damage. They sent out a tech on 7/13/15, he said he would write a report and send it to me along with his manager. 2 weeks later no report! Called Laguna, CA office (called forwarded), said someone would get back to me next day. No call. Called again 2 days later, same answer. Called back 15 or 20 times during the week, always same answer. On hold for anywhere from 15 to 30 minutes then was told someone would call back. This went on for a couple weeks.

Recently I had an invasion of ants on one side of my house. Although they died soon after entering via window and under base boards, I did not want them in my house! It took 4 trips for your men to kill the queen ant bed but success was finally achieved. They always assured me they would return as soon as I called until the problem were solved. This was a hard task as no ant beds could be found in my yard. Good job.

This is by far the worst customer service I have ever had from any business, yes even Comcast. My initial service order was for service on the interior and exterior of my home. However, due to recent snowfall the technician was not able to spray the exterior. I was told that he would return when the weather was warmer and service the exterior at that time. He returned this past June on my scheduled quarterly service date and sprayed the exterior only, to the tune of $124.

Terminix took it upon themselves to treat our house when we are on vacation. We did not want this treatment, they locked my dogs up in the kennel. Thank goodness we came home the next day with no food or water in the kennel. Also our pool gate was wide open. I will find a new service. Called the office, very rude people.

The mosquito treatment does not seem to be working as effectively this year as it did last year. I also don't get the garlic smell that usually accompanies a treatment. Has there been a change of product. Or, is the service technician not treating the property properly? Thank you.

My Tech, Scott ** arrived early with a phone call to me to ask if OK to come. He is such a nice, personal man and certainly went out of his way to satisfy my pest control needs. He climbed up into an 18in x 18in square opening in a closet ceiling to be able to treat a small crawl space, that I never really knew existed with lighting to treat all perimeters. DON'T LOSE THIS GUY, TERMINIX. HE'S WORTH HIS WEIGHT IN GOLD!! Thank you.

Good Day. We have the normal quarterly service and the Yearly Termite inspection. On the Quarterly service I have asked to have the tech leave some form of communication to let me know that they actually serviced my home. A door hanger was used years ago but it seems that it has been stopped. I would like to have someone reply back to me on this. Is it too much to ask?

On August 5, 2015 Terminix was supposed to come to our home to get rid of ants in our home. The scheduled time was between 5 & 7 pm. No one ever showed up. My wife attempted to contact someone to report the issue. She left a msg. but no one returned her call. We would like to know why we were not contacted and why no one showed up.

Due to my wife doesn't like any bugs, I am using Terminix to prevent bugs around, inside house. They do great job and I can trust Terminix.

Terminix scheduled a service for July 26th, no one showed up and we waited the entire day. Numerous calls made, with no response or returned phone calls. They still charged us for service not provided.

I have had Terminix for several years. They have almost always arrived on time and did the service efficiently. My current technician Dana ** is exceptional. He is very consumer focused, keeps me apprised of any issues. It is great to have him.

Have had to call a number of times with no response from management. Finally have half way fixed. Junior shows up after a week or two and looks at problem and says he will have to schedule out in another few weeks to only do the same again. He also will try and sale another service- why would I do that when you all can't even fulfill this service!

I have been with Terminix for ten years and take advantage of most services (pest, mold, insulation, termite, etc.) and called for a re-treatment after a regular visit in the first part of June. The representative said the earliest appointment was June 24th (3 weeks?) and on that morning after a routine notification by email that a rep would be here between 8-10 AM, nothing happened. I called what I thought was a local number and was re-routed to Ohio (same as the original request for a re-treatment).

Last bug inspection. We have had many sightings since then. Most in history.

If you are reading this deciding whether or not you should use Terminix buyer beware. We have a spider problem. Terminix was very friendly at first to get my business, assuring me that they would get rid of them. I was told they would do an inspection of the house to determine why we have spiders Because they said, "Spiders are a secondary problem." and "Don't worry we will get rid of them." So my appointment date arrived 7/25/2015. The technician David ** did come out on time. However there was no inspection done like I was told. Such as looking at the attic space, crawl space under the house. Pretty much he came in the house knocked down a couple webs (which I still saw webs he missed after) and sprayed a couple of places and continued to do the same outside. I asked if he could spray this storage area that you can access the attack crawl space through which we believe to be the reason we have so many large ones inside.

Terminix employees are always pleasant and eager to please. They seem to know where to look for infestations and are willing to inspect any area we mention. We use lots of pine straw in flower beds near the house and we have a compost bin, all places where roaches might congregate, and Terminix always checks these and asks if we want any areas inside our home checked.

Had appointment scheduled. Technician did not show up or call to say he couldn't make it. Called local number and got call center (There is no way to directly reach local office.) Was told I would be called by local manager to reschedule appointment so I could be home. Technician showed up when I wasn't home and no one called. Called local number again, and got call center. Put on hold for 15 minutes; called back and put on hold for 10 minutes. Told I was rescheduled for Monday. Again no one showed and I got no call.

They like to raise all their prices yet cut down on their services. Split bugs to gnats, other bugs. Raised price to check termite protection $40.60 in 1 year for a job that took the inspection person 15 min to complete, with no new chem. added.

Mike, who has been our Terminix guy from the beginning is amazing! Always willing to take an extra few minutes to explain the bugs that are in season and what and why he is doing what he's doing. And also, he's very good at telling us different things we can do to help ourselves too. HE is the reason why we have kept Terminix for so long! Thank You.

I would like to share my Terminix experience with others. First of all their warranty is useless, in order to collect the inspector must find the termite alive and well eating your walls, anything else and they claim they are old and not covered under the warranty. Second their guarantee is also worthless. I called and canceled my contract with them for poor service. I said I was not satisfied and would like a refund. The answer I was given was - we don't do that.

We have quarterly service to the interior and exterior of our home. The treatments keep the spiders (black widows), fleas, and other insects at bay. We enjoy being outside in our backyard, and having these treatments makes it possible to enjoy the outdoors. Terminix associates are friendly and courteous at all times. I would/have recommended Terminix to friends and family.

3 appointments before inspection was completed, did not receive a call from the branch manager as I had requested. It would appear you have a personal problem and from what I understand the root of that problem is your pay rate or lack there of.

My mother purchased Terminix and there are more bugs now than I've ever seen at her house. Moths are everywhere when they were never a problem and spiders are running rampant. It's curious about the moths because they fly and are probably exempt from the perimeter spraying but they're here in abundance anyway. I'm wondering if they (Terminix) do the opposite and put down something to attract insects so you'll keep calling them. Fleas, by the way, can be eradicated easily by putting a plastic lid (like from a cottage cheese container, say) and put dish soap and water in it and place it under a light on the floor (night light, lamp, etc.) and the fleas will jump in the water and drown. Works fantastically and will cost about 1 cent.

Terminix did not solve my bed bug problem, in fact, they made it worse. Terminix was practically unreachable for follow up treatment. Terminix is not returning my phone calls. Terminix is not making good on their guarantee. I am trying to get a refund because it was a completely useless product, but Terminix is not making any attempt to reach out to me, to solve my problem, or to issue a refund. Terminix has consistently promised that they would do things that they have not done.

I am particularly unhappy lately with scheduling. My appointments are frequently changed, even after I have gone to the trouble of rescheduling to a particular date. I wish to be home for quarterly treatments so the technician can treat inside the house as well as outside. Try as I might, obtaining a weekend appointment has become nearly impossible. If the difficulty continues, I will switch to another service.

Mr. Stanley ** has been servicing my home from the beginning of my service and is the ultimate employee. He is always on time, does an expert job and is always pleasant and professional.

I have been a loyal customer of Terminix for many years and has kept two active accounts with them (2 residences). My property has termite damages to it, of which I am covered for and have been paying on a regular basis and they have decided to deny my claim after their own technicians and reputable contractor have told me multiple times that they have seen similar claims and even worse than mine that have been approved for repair in the same subdivision as mine. When I make a claim like this is one thing but when their own technicians and general contractors that have worked for them tells me that Terminix will take care of me as a loyal customer is truly heart wrenching to see how they have quickly denied my claim but quick to get my money. I guess now I have to look for a competing company that will put action onto their words and FULLY take care of their own (customer).

General complaint each service, I have service scheduled for 3rd Tuesday of the month during the afternoon and each appt gets changed and I have to call office in S.A. to correct. Your computer system will not allow me to make the changes.

Service is okay. Service men are very professional and courteous. Seem to be always out of sticky traps for mice. Other than that all is well at this house.

I think that your service man who takes care of us (Greg **) is an asset to your organization. He is both knowledgeable and courteous, and is always very friendly. We are very pleased to have him taking care of our property.

We have had Terminix for 20 years in 4 different cities and have always received excellent service.

My technician comes on a regular basis and has always been very helpful with any problems that I may have. He is courteous, prompt and efficient and I appreciate the good service that he and your company provides.

Pest control, mainly for ants, is excellent, and your technicians are helpful, courteous and knowledgeable. Pricing is reasonable. The occasional termite visits are casual and way overpriced. It is absurd having two types of visits, since the pest control people could easily spend an additional 5 minutes, get both tasks taken care of, and save both of us money. PS We've never had termites.

Always very professional and courteous.

We contracted with the Madison Heights, MI office to rid our home of a pesky squirrel in the attic. The initial contact resulted in an appointment which took place as scheduled on 06/06/2015. We were told a technician would perform the service in 2 steps: (1) set a trap to catch any animals (a one-way contraption that sticks out of the vent about a foot), (2) a week later a return visit to clean and disinfect the attic and install impenetrable vent covers on all attic vents. The cost for this would be $1260. We thought it was a lot, but felt we had no choice.

I can't say too much regarding my termite problem as they just finished untenting my place today. Customer service sucks! They stepped on my succulent plants (that were not under the tents), they also uprooted some of my other succulents. I also found that they threw my hose on my other succulents and broke all the petals. I complained and didn't seem to reply to emails or phone calls. UNPROFESSIONAL and UNACCEPTABLE. I then asked workers what the guarantee was regarding termites after their tenting. No one seemed to know! Really? No response back to emails and calls made.

The service on termite inspections has been terrible. The issue is electronic scheduling of appointments and advising me to have someone home during the two hours of a particular date. On numerous occasions, more often than not, your technician does not show and the next thing I hear from Terminix is another electronic scheduling. I have wasted my time and my schedule for a company (Terminix) who does not have the courtesy to advise me in advance of the technician not coming. I have sent emails to Terminix home office and made calls to the local manager, Moore, OK, and no one responds. There is a real problem with your business. I am willing to talk to anyone (except those at the local level) at Terminix who is interested in correcting this issue.

Dear Terminix...I wanted to start this as a review, but this is no review because I've never actually received service from you! I have made 5 appointments and you're yet to show up at my house!!! I now have ten total hours wasted waiting on you! That's ten hours of my time I will not be getting back, not to mention that I have things living in my house that could be potentially a problem for my health. Instead of making an appointment with someone else, I have been waiting WEEKS for you to show up. You reschedule and you swear they will be there but guess what, I'M STILL WAITING! Your Customer Service has hung up on me and been rude and you even had a tech come and say someone else was coming! STILL NO SERVICE!! My suggestion to you...GET YOUR ** TOGETHER.

Ivan ** demonstrated excellent customer service skills.

I'm not happy that our bill is being increased AGAIN.

Rich is ALWAYS friendly, thorough and very polite. He deserves a raise or bonus or something special from your company for being always on time and doing an excellent job! Thank you and kudos to you, Rich!

He was "the new guy", explained everything. And even got rid of a yellow jacket I didn't know was there. He also told me about the spiders that were gonna have babies and what a mad house that would be. He was courteous, accurate, friendly and professional.

When the bait system was updated sometime last fall or this winter, two underground sprinkler pipes where broken. Did not notice until this spring when we started the sprinkler systems in about April. We have called multiple times to have someone come out and look at the damage so it can be repaired. We have left email via your call center for a manager to come out. We have never received a call. We have now cancelled the pest control and plan on not renewing the termite contract. It is all the same local company.

The experience with Terminix was horrible. I have just as many roaches now as I did when they first started. They coned us out of 800$ putting pillars under my house to hold it up; turned out it didn't. Then on July 2 they came out to spray. My 16 year old was here to let them in, and he called defac on me saying all sorts of crap about me not having food and my kids were not properly taken care of (thanks a lot Douglas **). Not sure what they spray with but I can do a better job with my spit. Please don't use this company.

When I asked my tech why I had not received an email prompt in advance of his service call, he told me he didn't know (i.e. "I can't help you.") and, "You'll have to contact corporate." I sent an online request via the customer service portal but never received a response. That's two service strikes ... One more, and Terminix is out.

Sometimes the inspector is not as thorough or detailed as I would like (during quarterly treatments for pests and annual termite inspection). Although I am generally satisfied, I would feel more confident if the service person was more consistently careful with treatments/inspections. Sometimes they have appeared to be too busy and rushed - I think they are short of personnel covering the north coast of CA.

We have been with Terminix for over 8 years and have had excellent results. They are dependable, trustworthy, courteous and personable. They prevent nearly all pest problems and take care of the rest very quickly and efficiently. We would highly recommend their services.

Kept me informed as to arrival time. Did a good job.

Home bug protection - They always do a great job!

I've had nothing but good experience with Terminix!

I've been a customer of Terminix for many years and always found their service to be prompt and thorough. The technicians are professional, but friendly, and always ask us if we're having any problems. They've accommodated any specific requests we have to control a pest problem. I'd have no qualms about recommending them to someone.

Terminix technicians are uniformly diligent, accurate, helpful, and courteous. Their efforts at pest control are consistently successful.

Mr. Greg **, service technician, provides outstanding customer care service on his quarterly pest control visits to my home. I am very glad to recommend him and TERMINIX to my dear neighbors on my block. I am very pleased with the job he does.

The technician is always professional and responsive to our pest control needs.

As a customer for many years, I have not had a problem with service.

Overall I have been please with the results of the treatments provided by Terminix... no bugs. But, when your guy comes, spends 10-15 min spraying (which is good), then I get the $96 bill, I wonder if I'm really getting value for that much money. Over the last year I've been billed $96 x 4 = $384, plus the annual renewal fee of $199. This totals $583 for about 1 hr of treatment. Come on!!! This is way over-priced! One hour of work plus a few dollars worth of pesticides! Give me a break! And the $199 annual fee is too much. I'm going to shop around and find something less expensive.

I was so bad I canceled my service with Terminix after 6 plus years when you have pest control quarterly which is 4 times a year and you have 3 different people. I've had a good person and her name is Barbara and she was moved to a different area. I've had to complain so many times about my service and how it is done. I'm paying for this and it's a waste of my time and money because I've had to have friends come over and do a better job with stuff you buy from a store. I'm a paraplegic and can't get around and do like I use to and I trusted the name. I will no longer. I have pictures but they are not on my computer. Thank you.

As always Mr. Robert ** does a very nice job and conducts himself in a very professional manner. An asset to your company.

Melisa does a thorough job. She is on time, knowledgeable and professional and personable. I am pleased with the result of treatments.

I have had Terminix for Pest Control and Termite Protection for 8+ years and have been very pleased with their service. Their customer support has been excellent, providing on-site service with one day notice for treatment behind dry rot condition found during window repair. The technicians have always been courteous, listen carefully to concerns and take extra actions to ensure pest control and termite inspections are thorough.

I always receive professional, courteous and knowledgeable service from the technicians at Terminix. This time it was for the annual termite inspection and renewal. I also have regular quarterly service for bugs, etc. I have had their service for 18 years and it has been a pleasure. Also my experience on the telephone to change or make additional appointments has been very courteous and professional. They really know how to treat their customers.

I use Terminix for termite, pest and mosquito control. I also had Terminix install attic insulation. I am pleased with all work done, and am especially pleased with the courteous technicians who do the work. I especially commend Mark ** for his thorough work and pleasant attitude.

Pleased with service. Technician always calls ahead of time as requested. Pleasant, friendly guy. No persistent creature problems.

I have always had excellent experiences with the personnel from Terminix. They provide service on a scheduled and on-demand basis. The technicians are knowledgeable and thorough in their inspections and treatments.

Excellent care by Alan.

Still happy with Terminix. One slightly negative experience doesn't negate years of great service by our regular tech.

Arranged for pest and mosquito control with Terminix and gave them my card details on the assurance money was never taken before work was completed. They never showed up on day they were scheduled. No phone call, nothing. They took $113 from my bank account however on July 1st. I called their freephone number and eventually got put through to an area manager who argued that no money had been taken from my account. Called again and got through to billing dept who said she couldn't find any record of the money being taken. I emailed her copy of bank statement showing that they did and she promised to call right back. That was a week ago. Guess next step is to report them for theft?

I'm on your EZ Pay but it's not easy to pay. You have my cc on file and I've talked to 3 reps telling me it's not paid. One more call and you lose my business. I'm retired and I have used Terminix for 40 plus years in different cities. I don't think your right hand knows what the left hand is doing.

I had a appointment with Terminix on 7-14-15 between 10 and 12. No one called. I called them. They said appt was set up wrong. I got another appt. 3 PM to 5 pm. No call no show. Because it was set up with manager I call his cell. He was going to call me at 8:30 pm. No call no show. Wednesday they set appt for Friday 9 am-11 am. Do you think they show up?

I was charged for services that I never asked for and for services never rendered. They said that they would come out to my house to spray multiple times and they would never show up! I now have a collections on my credit report for services that were never rendered! I want all charges removed as soon as possible.

The branch manager contacted me as promised and he kindly took care of the issue. He was kind and very helpful. Because of his empathy and kindness, I will continue with Terminix. Thanks!

After notifying the service provider that the service was going to be cancelled he provided an invoice stating that exterior general pest control was completed 2 weeks later at my home. The service provider did not show up at anytime after he was notified of the service cancellation. On the day the bill suggest that the service was done I was outside the whole day, which once again the service provider did not come to my residence. On June 3 the charge was submitted as an dispute and since then I have received several phone calls from Terminix threatening to send the charges to collections and was just told that the phone calls are going to continue until the balance is paid. The last time we talked to customer service they said that they would be checking the service provider's tracking system and would get back to us in a few days to verify his location on 29 May between the hours he stated he was at my residence. Still no phone call.

A Terminix representative conducted an illegal solicitation at my residence on 7/10/15 & 8:10 PM. He refused to acknowledge the "no soliciting" sign in middle of the door. When I pointed out that it was on the door and that he needed to leave, he continued to talk over me and continued to sell. I am located in Plano. I assume it was Plano Branch #2517. No name was given. He was dark-complexioned and his ethnicity was Indian. If he's not an employee, then he is an independent contractor in a Terminix uniform. Next time it happens I'm pressing criminal charges and will seek further legal advice.

I called and the Customer Service was helpful and quick arranging my appointment. The day the tech came out, he told us he couldn't get rid of the spiders because we live in a small town. Then he told me to call back and arrange for him to come back and spray, so I did. Well he calls me the day before informing me he's not coming out. And I had a year contract set up for service and the tech decided to change it for a one-time spray. This is beyond frustrating, I'll never use them again.

I would like to report an incident with Terminix that resulted in extremely poor customer service. Earlier today I scheduled an appointment with them because I am having a problem with something biting me. I was assured that someone would be out today between 1-5 PM. Around 5:30 PM I contacted Terminix because no one had shown. Initially, the representative informed me I wasn't scheduled, then she found my appointment in the local office which had closed for the day. She suggested I reschedule for the next day. I declined, and told her this was extremely poor customer service. She informed me the technician's schedule was full & the person was unable to get to me today. Again she offered to schedule me for the next day, and again I declined. I told her that I could not miss another day from work waiting for someone who may or may not show up.

Just bought a home--had termites. Met with agent, signed the contract, and was told to be at home so they can tend the home. Agent told me to be there at 9 am. Terminix didn't show up every time I would call the office. They would tell me that the service men would be in an hour. This went on till 4 pm then Terminix just would not answer my calls anymore. I cancelled the contract. Now I'm being billed for services never done in my house and their customer service treats me like I'm the bad guy. Terminix has very bad customer service and lacks any type of professionalism. Can never get to a manager. They constantly leave me on hold. Will never do any business with Terminix and much less recommend them to my worst enemy.

I contacted Terminix in 9/2014 to eliminate roaches in my home. After three visit and $298.97 in payment, one of which was fraudulently charged to my credit card, I still have roaches in my home. They never went away - Not after the initial visit or two visits later. Terminix now wants to bill me another $125.84 for their 3rd attempt to eliminate roaches. I am not satisfied and I have never been satisfied and I would like to know how a class action lawsuit can be filed against Terminix since I am sure that they are always making promises and guarantees that they do not keep.

A nice young sales rep came to my house on a Saturday afternoon selling Terminix yearly service. I was not in need of an extermination service, as my house is brand new, however, I signed a contract anyway. My first treatment was scheduled for the following Monday, June 8, 2015. I was home the entire day and no one arrived. I called Tuesday, June 9, 2015 to inquire about the missed appointment. They informed me there was a tech at my house from 1:12 pm til 1:21 pm, and did the treatment with a "hand-duster".

Each of my appointments with Terminix, with the exception of one has not went as planned. The inspection appt scheduled had to be rescheduled due to them not assigning my appt to anyone, lost work time. Extermination appt was fine. Follow-up appt had to be rescheduled because they assigned it to someone that has been fired, lost more work time. Called to have a follow-up extermination appt yesterday, the rep had to email the local manager because no one answered. Called today and they have scheduled an appt for next week and no one bothered to call me to see if that fit my schedule. If I'm paying $850 for an extermination, I should get better customer service than this!

Customer service can make all the difference. Our local rep ** has been GREAT but when I called the 1-800 # about an appointment question the customer service lady was so rude, refused to give me her last name or allow me to talk to a manager. All she needed to do was transfer me and she could not do that with an argument. I had to hang up and call back to get another rep. The 2nd person was great but I will think twice before recommending this company to anyone. We will see how the repairs go.

Terminix is quite possibly the biggest rip off I've had in 5+ years of home maintenance services. Not only did I pay $3000 for attic insulation and exclusion, as well as $750 for Gutter Guarding, I pay $90 every quarter for their pest control service. I am sickened by how nobody in their team shows initiative to respond to customer complaints, as their exclusion service is a complete joke. I am still having rodents in my attics, even though the exclusion work should have sealed up all the entry points a year ago! I've been reassured time after time that someone will come to my home to fix the work, yet I've been met with empty promises. I would really love to rid myself of this mistake and get my money back for the exclusion service. I do not recommend their company to any hard working American who values his/her paycheck.

We ordered service that cost $800.00. Never worked. It seemed to me, the treatments are watered down. We even had them come out again and fought to get them here for free. They wanted to charge us again. The service was horrible. Not on time. Lying about what was actually here. Then the treatments never worked. Still have the bugs.

They did a thorough inspection, determined my house was fine and went the extra mile and showed me some things about old home construction I wasn't aware of. Very happy, thanks.

I asked for an estimate. I had a guy visit talking bad about other companies. I didn't think that was professional but signed with another rep. I never got a receipt or contract details. I called and asked and eventually got a email from the guy with the attachment nothing else, no other explanation. I had emailed him to ask why the stakes were drilled into my obviously newly dug flower beds when there was plenty of room all around them within inches (they just put them smack in the middle).

My grandparents just had their house tented for termites. Upon returning home we noticed that the house was completely ransacked. Priceless and irreplaceable family heirlooms were stolen. My grandparents were told that the house would be locked. The crazy part is that their house has bars on all of the windows which could only be unlock from the inside. This is something that they nor anyone else for that matter use have to endure this! Anyone who considering using Terminix, please reconsider....

Terminix purchased the pest control service that I had been very happy with. I allowed them to do the first treatment but the results were so poor that I would not let them treat again. I was told the product they use kills spiders but does not continue to kill new spiders. My previous company had a superior product. Two days after the treatment my patio and roses were overrun with spider mites. I canceled the service explaining the issue yet they still billed me for an ineffective service. They guarantee a refund if you are not satisfied. So why the bill? I called to dispute it a second time but still they say I have to pay. I think that makes them dishonest about the Guarantee which is the only reason I let them treat in the first place. Another company that is too big to care!

was called, 1-800-terminix and I told the phone person my contract number and all other information needed for someone to come out and fix the bait units. No one came out.

I was a new customer, paid for services upfront. The company scheduled someone to come out for service the next afternoon... they never showed and no phone calls. I called to see what happened, was on hold for 13 minutes before someone else came on the line and it was explained that there were no reps to come out that day, being nice I rescheduled for the next morning. I get a call mid morning that they had over scheduled and no one could come out. I decided to give one more chance and made arrangements for someone to be at my house, so I called them back, this time 16 minutes on hold, to reschedule.

My daughter had agreed/paid for a contract with Terminix. They came to house to get rid of fleas. They did her entire house which required her to leave her home for many hours. Less than a month later she and her son were severely bitten by fleas. She called company on a Sunday, she was informed that someone would come to her house the next day. Next day no one arrived. She called them again, they said they could not come until Wednesday. She asked some to come to her home to allow them in property because she could not take off work. That person had to take an hour of their time riding public transportation to open house for the service call, no one from Terminix showed up.

We have work being done in our kitchen. Our contractor noticed termites and ant damage and hundreds of bugs. Called Terminix NOW 3 times and no call back. No service person out to visit. Window must be replaced before we can continue with kitchen remodel and we don't dare replace window because the bugs will move elsewhere. We have had Terminix for several years and this is a huge slap in the face to a long time customer. We need this addressed ASAP. Holding up our contractors and costing us money each day. We need this window replaced and the bug problem remedied immediately.

I called Friday to make arrangements to get a termite report for a home closing. They told me that they would be here the following Wednesday between 10-12. At 12:30 on Wednesday they were not here. I called and went through numerous put on hold and transfers until I finally got someone who ho hum around and said "Let me talk to my region's office". Then she came back to tell me a technician would call. I told her "That is OK, I will find someone else". She then says the technician was behind but would call and get back with me. I did get a call from the technician who said that he had just heard about the order and that he would not be able to get here until the next day between 3-5. I told him I would call him back. I obviously did not. They have some issue with getting orders out. I can and did called another company to get my report.

Was happy with the service received to date, but the job needs completing and I haven't heard from anyone. Called the contact nbr online and the lady was unfamiliar with the representative.

About a year ago, there were a couple wooden posts in front of the house that Terminix replaced due to termite damage. Unfortunately, one of the replaced post cut and sheared at an angle is a hazard and an eyesore that I have been asking Terminix to replace since 6 months ago. They sent a supervisor to examine the post and he agrees that the post should be replaced. I still haven't heard from them since despite many follow-up calls.

Hired Terminix last Spring to treat an I infestation in my home. It is now Summer & I'm still at ground zero! They say a service tech. will be here on a certain day & time - no one shows up. And when I call they say "we didn't have you on the schedule", so trying for days to get a re-schedule - is ONLY futile!!! Don't waste your MONEY!!! A most powerful learning curve & costly!

In April work was paid in advance for 2 years. I was told work was completed, but till this day I have not received document, or work completed certificate. I have call sales rep, sales manager, district manager, executive offices, and no one has returned my calls, or most importantly provided proof that the work was completed. Maybe you can help me resolve this issue. Thank you.

We purchased a home and assumed the existing Terminix contact which is in-place thru Jan 2016. We had scheduled an inspection for treatment (as we can see termite wings in the house) 3x and all three times no one showed up. Each time they gave us a 2-hour window and we waited at the house. We have spent 6 hours waiting and no one shows up, and have placed multiple phone calls. And every time we call we get the run-around from them and the person on the phone just schedules another appointment which will require us to be there during a 2-hour window. We had also asked and instructed them each time we call, to transfer the account into our name, and yet after multiple calls, the person who answers the phone tells us the account is still in the previous homeowner's name. This situation has consumed at least 10 hours of our time and caused much distress as there is visible problem and we cannot get anyone at Terminix to help us.

Terminix has been seriously problematic. They blocked squirrels in with mesh, didn't professionally trap and transport them. Used likely expired Indian meal moth traps which are not working. They should use SAFER traps, so we had to go out and buy our own. Incorrect traps for carpet beetles. Painful to deal with staff, you have to call their corporate headquarters to get them to actually respond. Incredibly expensive for shoddy service and terrible customer service.

Called to set appointment more than a week ago. Agreed on annual service contract and provided credit card. They set an appointment with a two-hour window to arrive this morning... After the time window expired, I called to see when they would arrive. Rep said they would get right back to me with an answer. They never called. Several hours later, I called again. I sat on hold twice for a total of nearly 30 minutes... Explanation was that employees had quit -- no one bothered to let me know. I guess they preferred that I just sit...and wait... I don't know how a service company can keep its doors open with this kind of "service". Needless to say, I'm done with them.

After paying thousands of dollars to get rid of bed bugs using Terminix the problem is still here even after purchasing the "necessary" supplies they recommend I.e. bed covers. I recommend you go with another vendor.

Automated notification was for May 26, 2015. Requested someone be on site for the visit. Technician didn't show up until May 28, 2015. Need to get your act together. My time is valuable also.

Your resolution department gave me a lower price, $257.80, for a two-year contract renewal, after I called to say the statement I had just received, with the renewal price of $331.50, seemed too high. I asked for another statement showing/documenting the new $257.80 cost, so I could pay, and stay covered, after so many years of continuing coverage. No revised statement came. I kept calling, telling the Terminix rep. that I needed the documentation, so I could pay the premium and stay covered. Nothing ever was sent and my renew time was running out. I kept watching the mail, for the revised statement, and I called again and again, about every two weeks.

First appointment to start service tech did not do what was scheduled. When we called to reschedule to have it done properly I was informed no appointments were available for 3 weeks. Two appointments scheduled after with no one showing up. Customer service was rude and hung up several times after I was placed on hold for very long periods. A supervisor has yet to respond to any emails that were sent to them regarding the issues.

The first person that came out while I was at work tried scaring my wife and saying we had mice nests all throughout the house (we had never had a mouse until the brutal winter we just had). I agree to the treatment, he told her they are nesting in the installation so she freaks. I tell her, "Ok, we can replace it." He then calls me, I tell him I'm only doing it to calm her nerves. I tell him to add the crawl space under new addition, he goes checks it out and tries to tell me I have termites. I bought house 2 years ago and they had that issue taken care of and I had it inspected. He says, "Oh ok. Really?" I know I should have cancelled everything right there. We agree on $4,300 for pest control and encapsulated insulation in attic and crawl space. He says they will contact me. 2 and a half weeks later, I am woken up by my dog barking at 8:30 AM, 3 Terminix guys are outside. They say someone left you a message on a cellphone last week. I never got a message!

I just used them to treat bed bugs. From consultant to treatment to follow-up, Terminix was probably the worst experience I ever had. They were late by 2 hours (they said traffic); then once here, did a so-so job freezing (they clearly wanted to leave and spilled chemicals in the hallway); customer service was also horrible helping me when the technicians were late. Having a pregnant wife, I am still very concerned they left chemicals behind. They did not handle the chemicals well and they washed off in the kitchen! I am thoroughly disappointed and strongly urge folks to use another vendor.

The service has been excellent. We have service for dry wood and subterranean termites, general pest control and mosquito control. We had terrible problems with roaches, ants, and mosquito, but with the Terminix service, all those problems went away.

Mr. ** has been extremely reliable and friendly. We look forward to his visits and appreciate his service. He is careful to remove his shoes and use protective equipment, and we are certain that he examines and treats area both inside and out with care.

We rate your field personnel and their service highly. However, we recently had unauthorized activity on our credit card causing us to cancel and replace it. The cancelled card was being used to pay your invoices. Your office/collection personnel called and caused me to suspect that they thought we were trying to avoid paying our account. This made me angry and I cancelled your services.

Been using company out of Summerville for last 6 years. Very pleased. I use them for inside pest control as well as termite control. ** is very professional and explains what he is spraying when I ask. He answers all my concerns if I have any. He is careful where he sprays because I have small grandchildren. Would recommend highly.

Terminix charged us for a service that was scheduled but could not have occurred. The seasonal house was surrounded by 5' snow drifts and inaccessible. Yet we still were charged for this regularly scheduled visit. Worse yet: The Customer Service department performed horribly. They initially answer the phone quickly. When they realized you had a problem you get connected with "management" to credit the visit that did not occur back to the account. Yet every time I was on hold for such an extended period of time that I hung up.

Back in September 2014, we had Terminix tent the house. We paid over $3,000 for this service and it was a guaranteed to get rid of the bed bugs. The tenting did not work, we called them within the 30 days to report the tenting was unsuccessful. They sent out an inspector. He spent 5 minutes here he lifted a pillow and said we didn't have them then. He called us a liar and left. Then we had to wait to catch some of them to have evidence. Bed bugs hide during the day, they only come out at night while we're sleeping to feed. This is why it took so long to get evidence. Now we called them back with evidence so they sent out **, a different inspector. He was going to call his supervisor and told us someone will get back with us. No one called. We have called many many many times each time they say they will get back with their supervisor and get back with us. This never happens.

Notified of service calls well in advance. Service personnel arrive as scheduled. If they are going to be late, they call to notify us of the delay. Service personnel are knowledgeable. Service personnel are courteous.

Recently had two-story house tented for fumigation. In less than 48 hours job was supposedly completed and we were back home. That same day noticed 3 fish still alive in aquarium. Following day while attempting to put away spices in pantry there were 2 BLACK WIDOW SPIDERS ALIVE. Then I went out to my garage to do load of laundry and cockroach alive in garage. Not only did I have to book 2 rooms, I have pets. So hard to find decent hotel. Very upset with Terminix.

I called customer service to request follow up pest treatment after having ants in kitchen and bathroom 10 days after quarterly treatment, and was told the earliest date available was 8 days out. When I requested something sooner, I was transferred to the "escalation dept." where I listened to annoying music 15 minutes before being cut off. The next call was another long wait. The agent put me on hold to try contacting the scheduling dept. which she wasn't able to reach. She said she would email them, and someone would get back to me. Still waiting...

We are moving at the end of the month so will not be needing the service any longer. Thank you for all of your years of service. Please discontinue any further service calls.

You are presently addressing an issue with your new Intrusion process for rodents and the job has not been completed and I am concerned. No one has contacted me to let me know when the job will be completed. They started Tuesday, May 19.

** is an outstanding technician - polite, personal, professional!

They always do a good job and call and let you know when they will be there.

I have nothing but high praise for my past 10 years of doing business with Terminix. Our first technician was wonderful and we hated to see him go. ** has stepped right up and has been nothing but an absolute pleasure to see. He's always most cordial and we always know exactly what's going on. We couldn't ask for better service!

We continue, after 24 years, with Terminix. Excellent and quick service. What they do for us just works.

Scheduling of service do not fit with our schedule, and rodent service has not been checked in approximately one year. Also, during the winter months, we do not see any value to the visits, so we are unclear about the value of a visit or why it is charged?

Thank you for your services. We really appreciate the personal touch and pleasant and helpful servicemen. He always is so thoughtful. We appreciate his patience with our animals and gates. Thanks again.

I called Terminix on Friday, May 22nd to reschedule an appointment for wildlife (pigeon) control. ** said there was an appointment scheduled for the NEXT MORNING between 10-12. What?! I has meetings that morning, so I set up a courtesy key, informed the concierge, found an alternate location, set up an away message for Terminix granting verbal permission to enter my apartment in case they couldn't reach me. Came back at 3:30 pm. No one had come by, and no one called. Nothing. The status of my wildlife problem is unchanged, and I'm out $250 for the last-minute location change.

We have used Terminix for 40 years and been very pleased with the service received.

I get my house treated once a month for any kind of pest - spider, ants, roaches etc. I'm very satisfied with the service I receive.

Good customer service!

The Terminix technician came out and did a great job spraying for pests. He called the inspector to come out and look for rats/mices in the attic. The inspector called and said that he was coming out on Friday and he never showed or called. I wasted a whole day waiting on the inspector. Thanks.

On Wednesday 5/20/2015 a tenant called me about having bed bugs. I called Terminix at 877-837-6464 and spoke to ** for an inspection and then service. ** was very polite and scheduled a time for the next day. Close to the time of the appointment I called to see why have they not called me yet as agreed 20 minutes before they got to the premises. I spoke to ** and after looking and finding my information told me that the appointment set by ** was not authorized by whomever management was supposed to authorize it, and therefore I found out that nobody was scheduled to come by. When I asked her why in the world no one contacted me to let me know and reschedule instead of wasting my and my tenant's time, she then apologized and continued to help me schedule another time.

The gentleman who does the service on the Merom townhouse is excellent.

Exterior pest control seems to be going OK. Need to concentrate more on areas where hornets and yellow jackets, wasps enter crevices in and around house.

I have been a Terminix customer for almost 20 years. A few months ago, my service man offered a new service from a company they had acquired that dealt with wildlife. Two guys came to my house to do the inspection and told me that there was evidence of recent squirrel activity in my attic and that it would cost $1500. They said I had to pay up front which should have made me suspicious. I gave them a check. Two different guys came to do the work and said that they could not find any evidence of squirrels. I cancelled the check. The original guy told me that they would have to come back to undo the work they had done. I said I did not want them back in my house. I have since had a third party confirm that there were no squirrels. They have been attempting to collect the $1500 plus additional charges.

Within a week of placing my review, I received a phone call from the Terminix management team and action was scheduled to resolve my frustrations in addressing our termite issues. Tent fumigation was scheduled for the first week of 2016, the property was surveyed and prepped accordingly, and fumigation was successfully completed as scheduled.

Very disappointed with Terminix for this service. We have used them for pest & termite control for 15 years and have nothing but praise for service and execution. Not the case here. Bottom line, what was promised by the sales rep and what was actually executed by the team wrt removal was flat out not true. Was told that insulation would be removed via a pipe from attic to exterior and sucked up via a powerful vacuum - so no dust or debris would be in house. We inquired 3x - once in person, once on phone and once when team arrived as to what we should cover with tarps, remove from rooms, etc and were told to cover bed and lay down tarp under attic entry so ladder would not leave a mark. That's it. We would able to sleep in both rooms with attic entry that night and there was no need to board the dog.

Always happy with my service guy! Would like to pay less of course but I am happy with the service.

The Terminix employee who visited our house was very thorough and courteous. He offered helpful advice on keeping our rain gutters clean to prevent any possible wood rot or insect infestation. I would rate him as an excellent employee. This is the reason we continue to use Terminix. We had the same experience with your company when we lived in Kansas. You employ very good people.

Thank you for your careful and complete service when treating my home. I appreciate the phone calls regarding the service and what was done.

We are pleased with Terminix. The representative is always on time, courteous and thorough. Always reminding us that if there is any problem to call anytime. It is good to see the same face month after month.

Initially called for bed bug treatment. I wasn't home when the inspector showed up so he dealt with my roomate. My roommate never signed any paperwork and they took his credit card for the initial charge of $290. Total treatment ran $1500.00. THEY STOLE PROPERTY from our home, cops were called, an investigation was conducted on only one of the 4-5 guys that entered the home when we were told to leave the premises for a total of 4 hours. After many calls and 1 week of waiting for a call from a manager, they finally agreed to credit the account the value of the stolen property. Then we received a bill for $290 saying it was never charged to the credit card (which it wasn't). 3 treatments later, bed covers were never given and the bedbugs are worst. Customer service is awful, rude and I would suggest go to Orkin, or Truly Nolan...or anyone else.

I signed a contract with Terminix to have my crawl space encapsulated. I was told it would take about 3 days. They worked on it for 3 to 4 hrs for about 3 days then disappeared. I called to see why nobody has returned to finish the job and was told a tech would call me and set up a time to come to my home to finish the job. I waited for 3 days and heard nothing. I called again and was told a tech would be at my home this week between the hours of 3 and 5pm. Nobody called and nobody showed up. I am very unhappy with their service! Very unprofessional and very expensive! It has been over a month trying to get this done. I called to speak with a manager and I was on hold twice for over 20 mins.

My husband and purchased termite and fire ant protection. The inspection was "free". We did get treated for the fire ants one time with half a bag of pellets. It's been 4 weeks we still have the ant problem not only that we had to buy the spreader for him to put it out. Then we never received any termite protection. My husband has now been on hold for over 2 hrs trying to get us our refund of $518.14 that they are now saying can't possibly be what I paid but, in fact it is, I have it on my credit card statement. I would have never guessed that I would be ripped off. I will be sure to tell everyone I know what a joke Terminix is and how they make it a point to lie and deceive their customers. Money back guarantee- the only guarantee is you will be robbed.

When my 85 year old Father had a bee problem, I recommended the Terminix (Pittsburgh, North Hills Office) to come help and that he get a yearly agreement with them so no new pest problems would occur. In 12/13, they billed Dad for all of 2014, $361.88. He paid the bill - they received the check on 1/4/14. Terminix then continued to bill him quarterly, for the next 6 months, $95.23 per quarter, at list price, even though they had received pmt for entire year already, they kept billing him. My Dad kept paying as his health was failing and he did not want to miss bills, he could still write checks. No one called my Dad to confirm, they just kept billing him and taking the money. We found out recently, that they credited the 2 quarterly payments at list price, till July 1, 2014, then globbed on the yearly payment of $361.88 they got in January 2014, which took my Dad paid in full through July 1, 2015!!!

We always have timely, friendly and professional service! We appreciate the phone call shortly before our technician ** arrives.

The service is not bad but I have not had any treatments indoors for years now. Seems like they only spray the outside. Also when I went to get a quote for the new yard services, I was quoted over $900 - a bit excessive in my books.

I requested 2 Gold Sticks, ** didn't have them with him and was going to bring them the following week. He did not come back with them. That is the only complaint I have.

Employees knowledgeable and dependable.

Got a message that we would have to reschedule service because I have a beware of dog sign and no one is home. Next I get a email that service was done and there was not any evidence of service man servicing the house.