Terminix Reviews

I am re-financing my house with Quicken Loans. It is a VA Loan and they need a pest inspection form filled out. I was happy to mention that I had service with Terminix. They said I should be able to call them and they could fill out the form and send it in since I pay for pest control and termite protection, over 700$ a year. I was told a manager would call me. Later that morning I was informed that it would cost be 125$ to do the inspection that is already done quarterly anyway.

I had been putting off getting insulation for my house for years. During the summer my house gets very hot and my wife would get bloody nose or headaches. This nice inspector Ernie came and gave us a hell of a deal for the attic. We spent this past summer 2014 without having to use the a/c as much and the winter we never really got cold. The attic insulation kills bugs and we got a rebate from the gas company. Everyone I have been telling about the service has had nice things to say about this attic insulation.

The fella said he would seal entire house and trap for $900 guaranteed for 1 year. I accepted. He neglected to seal 3 crawl space vents. And didn't install drip edge in portions of the house he said he would. Where drip edge was installed on the back of the house at the gutter, the shingles are so wavy because of the shotty way it was installed. I'm sure I am probably going to have some leaks. The traps he set, he's never bothered about checking or even called about. It's like we were forgotten about. Take the money and run, like the song goes.

I hired terminix to get rid of rodents and roaches and when they came in they put down mouse traps with peanut butter on them and sweet buns. Nothing was caught and therefore I told them I do not need your service anymore. But the next month they went into my account and took out money for their next visit. I do not currently live on the premises and they told me that they went on their own to the premises and I was not there and they told me that they did the service outside the house and I hired them for inside the house. They advertise if customers are not satisfied with this service that they would give their money back and they are liars. They are false advertisers and they suck at their work!

Called Terminix about an issue of bedbugs in a rental unit I own and paid to have treated. They did their thing on a Friday and was to be back at the unit in 14 days... what a joke. I called the following Monday (making it 17 days after first treatment) and was told I would get a call to schedule next treatment. No call back so I called on friday and asked for my refund back. Was told it would be sent out by Tuesday of the following week and I would get a call when it was sent out... never happened. Spent the rest of the week on the phone trying to get this resolved and finally got the branch manager and told him he either need to make sure the refund was sent or bbb would be contacting them as well as my lawyer. Refund was approved but then they tried to tell me it would take 6-10 weeks. You can see the smoke rolling from miles away.

Called 800 # that I had a rodent in my walls that I needed removed. Sales guy said I needed to seal holes or they would return. Exclusion cost $2127.60. I told this man that with 90% confidence they were entering from this point. Mind you this animal was only in my wall for 2 days. I am a light sleeper and heard it in the wall. Told them I was not happy with the service. Anyway the animal chewed its way back out came back at night and guess what, they came and sealed the hole without trapping it. It has since died in the walls. They came back and proceeded to place traps in the attic, 3 weeks later just a little late. They still want their money, guess it's small claims court! DO NOT USE TERMINEX.

For the initial visit the technician only sprayed the outside even though service included the inside. The next day we saw no difference in the amount of ants. I schedule a follow up two times and no one showed up for either appointment. Twice we moved all our furniture and waited around. I am still, after two months asking for a refund. They are refusing. Please go elsewhere and avoid this. I cannot believe all the horrible reviews. I wish I read these first. BTW, the new company we are using is half the price and much more thorough. I'd love to tell you their name but I don't want you to think this is a phony review.

I am reading the reviews and feel that I could have written the exact same thing regarding our termite contract with Terminix. It is astonishing how Terminix is providing such poor service and getting away with it. We also "signed" a contract with Derrick **, sales rep for the company, who has turned out to be verbally abusive when I refuse to met with him when he turns up at the house multiple times unannounced, and I cannot meet with him (do I really need to explain what other things could possibly be going on at the moment he arrives unexpectedly? school, doctors, kids, work - where do I stop?).

I call the Terminix associate and told her I was canceling because I could not pay anymore. Well they still managed to pull from my checking account a few of three months 117.00 and without notifying. Now I'm short in my checking account after I called ahead of time to let them know not to take that money out. I'm very dissatisfied with them and will probably not recommend them.

I signed up for a quarterly pest control which include mostly ants because of a coupon I received from the mail from Teminix. I have been forewarned by a co-worker not to go through with it because she was very displeased on how they provided their services which happened to me also after I contracted their services. The initial treatment was already a disaster because the technician came in walking inside the house with his dirty shoes walking on my newly polished hardwood floor. He finally put on a shoe protector/lining after I stopped him to go up to the 2nd level of my house. The ants came back only after 3 days of the initial treatment so I called them back but they didn't make it back until after 2 weeks. They notified me via email that they will be coming for their quarterly services but I called them & told them to only come when we are home because the backyard is locked.

On numerous occasions I have requested and complained to Terminix to have the technician call when scheduled to come. I have gotten bills for services they claimed they did outside only. Someone is usually home when they are scheduled to come but they refuse to knock on the door to notify anyone. I am just suppose to take their word that services were done outside. I have told them countless times that I want services inside not outside. I always get a bill stating that they provided services outside. I have complained to them numerous times to no avail. I am currently in dispute now regarding a $93 bill for a service that they said occurred even though it was rescheduled online for another date. I keep getting annoying calls from Terminix even after I have spoken with countless representatives to resolve this matter. No technician was supposed to come on the day they claimed he came and now they want me to pay this bill. I refuse to pay this bill when this was not suppose to occur if it did. There is no way of knowing for sure since they did not bother to call or knock on the door. I am going to complain also to the Better Business Bureau.

On 12/22/14 I had a technician from TERMINIX come to my home for a pest control issue, earwigs, coming in from the cold. Upon his arrival I had several questions, first and foremost being the effect it may have on my dog. I was told the product would dry within 30 min. I questioned him on the crawl space under the house, he tapped his hands on his chest and said, "I don't go in crawl spaces." REALLY? I was told when I made the appointment that the crawl space was where they would start. Of course, that is the source!!! He also stated he would do only the first floor. Are you kidding? These critters are multiplying like rabbits. I only noticed them two weeks ago. He asked where I had seen them upstairs, I replied, "In the Master Bath." Well, that is the only place he sprayed with the "OIL-BASED" product! THAT DOES NOT DRY IN 30 MINUTES!!!! MY DOG!!!!!!!

Terminix took care of refund. Everything has been settled. Thank You Terminix and thanks to Nathen.

We had significant termite damage in 20134, near $20,000. Termini claimed that there was a conducive condition, which is now contested by an expert witness, in writing. A conducive condition nullifies the contract. They will not return calls about this error, and only give an email about referring the matter to the local Termini manager. That is silly, IMO, as this character is the root of the problem. Upon further investigating about those people, I hear from local building professionals that Termini is known for being derelict in their opinions, a summation that I find to be accurate. There is more, like the manager claiming that he did not call for adequate investigation in to a previous infestation (would not open an infested wall). The more that I learn about this business of termite protection, the more I believe that they are more than incompetent, but actually willfully negligent. I hate it that there are people like this in our community, people who in my opinion are malicious.

This people appeared at my home without any appointment (basic respect). There was nobody home, but still decided to provide the service "only outside", and left the full amount invoice under my door. What if my wife or me got home and see these strangers in my private property? Who guarantees that the service was really performed since I was not home? I still have the problem, now they are calling to collect. Also these people treats their client with disrespect, a lady called and yelled at me. Where is the basic respect with your clients? I would never recommend this company to anybody.

I had an appointment yesterday 12-15-14. They never showed up, not even the decency to call. After waiting 3 hours, I made a new appointment for today 12/16/14. No showed up. 3 1/2 hours, again. I had Terminix for many years but they only came out to inspect about 3 times. Only the last technician did a good job, checked every room, hit the walls, etc. I have thing to do, can't wait the whole day. I would like to get a refund because I have to get someone else. Also, I moved everything in middle of the rooms, which takes time, and is hard to do in the garage. Heavy stuff. I hope to hear from you.

I went with this company because their website claims they use steam, heat, and pesticides to eradicate bedbugs. Well I went from hardly any problem (maybe 1-2) to me being bitten constantly. First if all technician shows up with pesticides. Period. No shoe covers either--a big no-no. Rushed through job, literally like 3 minutes for large apartment. Claimed they found nothing. Can't find what you don't look for!! Claimed dressers were fine but dust in dressers undisturbed.. Only smell came from sofa. They failed to keep their follow up appointment and when they did show, it was so late in afternoon I could not get sprayed. Showed up two weeks later and merely asked if I've seen live bugs. Didn't even want to look!! Bedbug specialists??? I think NOT!

We received a renewal notice from Terminix. In the top right corner it says "please pay by 12/14/2014". However, the bill is for service period 3/1/2015 to 3/31/2016. When we called Terminix to clarify, they said they send these notices out several months early so people have time to save money to pay the bill. What utter bull! In that case, why does it say pay by 12/19/2014. Are Terminix in financial difficulties? People are likely to either pay early in ignorance (good for cash flow but deceitful collection) or will file this notice and forget about it in several months time (bad for cash flow). The result is deceitful or very poor management. Those responsible should be fired.

We have used them for a few years to exterminate a large property. They never call to confirm the appointment (like they tell us they are going to do) and show up unannounced. When they do show up they take less than a minute to spray the entire area and high tail it out of there without leaving a notice in the room that they were there. I recently called their service number and the guy answered the phone laughing hysterically. While on the phone he kept up a separate conversation with another rep who must have been sitting beside him. They told us they would come exterminate a room Monday morning and never showed up. So I called and they stated they had no appointment for us and the nearest one would be next week. I explained that this was for a very serious pest issue that needed to be handled immediately, that was why they scheduled it so soon. He said he would hand it to the scheduling people and they'd "See what they could do." They never even called me back. We have canceled our service with Terminix for a smaller company who actually enjoys their job.

When did our nation become a place where money is the ONLY thing that matters. Apparently the way to make a living is by downright deceiving customers and tricking them into working with their company. I write this review to warn anyone who needs a fumigation done for her/his house. THIS COMPANY IS NOT THE ONE FOR YOU. There are a myriad of others that will do the job great and follow standard procedure.

We had a problem from the people that previously lived in our house with bugs. Having kids, I needed it taken care of right away! The Terminix website said they would be there within 24 hours. I called and got everything set up. Their price was outrageous, but had to get it taken care of fast. I paid the down payment and about three days later someone called to set up an appointment. When they finally showed up an hour and a half late one technician was only there for about 35-45 minutes. The problem persisted about a week later and called them to come back again. After cancelling on us twice they finally made it two hours late. The tech was there for maybe 15 minutes and did something called a "spot treatment" with a can of stuff that looked like I could buy online.

Terminix corporate policies suck! Their contract for squirrel removal stated that if they damage my home in the process of their job, they were not liable. Then they wanted to do the process to keep the squirrels out without repairing the giant hole they chewed into my attic nor cleaning the evidence of their existence. I had to fight for each of these things to happen. The individuals did their best. Unfortunately, the individuals don't control the corporation. I later looked at a competitor's website where repair and cleanup are standard. Also, even when you use local numbers all of your calls are routed to Florida. The people in Florida are clueless. They have handled my pest control for years. Because of this situation, I have decided to move all of my business.

We rescheduled a treatment and told the serviceman we would be out of town and wanted to shop price. He came while we were not home, 5 days before the appointment. American Express reversed the charge but Terminix keeps calling us and says we owe for the service even though they charged more on my card than the bill said. We have spoken to them 6 times with no solution.

I never met a more horrible pest control company in my life. They took money out of my account when I refused their service again and the technician cancelled 3 times in one week. I took off work and I am very upset plus they lie about their service and do not tell you all the facts. And you then pay massive money for a service that was supposed to be done already. Like I said, they took money out of my account when I refused their service. They went ahead with it anyway

Our home had problems with fleas and mice during the summer. We contacted Terminix and signed a contract. They serviced us in July 2014 and according to the contract, they were to return in October, 2014. However, no one showed up in October, yet we received a bill. Their customer service rep stated that a tech staff did show up but no one was home. However, three adults were present in the home. No one called us, we didn't even sign a receipt like the last time, yet we were charged. So customer service is claiming the tech did exterior work. We don't have problems on the outside, it's the inside we're concerned about.

I experienced the following three: Terminix claims to complete a fumigation job with internal Terminix employees who have background checks. Truth: Terminix contracts outside fumigation companies. Representative pointed out a closure from a competitor bid and affirmed Terminix did not have this common practice. Terminix over bids their jobs. Truth: unethically cross bids and will match those competitors proposals by asking to see those bids. Terminix misrepresents a security feature implying that detectors/sensors are set to alert in case of a break in during fumigation. Truth: Absolutely no alert connection to any source: police, fumigation company nor Terminix. Our house was breached.

In response to my email requesting a refund, they informed me that the appointment was cancelled. The appointment that they missed. And they completely ignored the request for a refund.

This review is in response to the service I received on 4 November 2014. I called on 3 Nov 2014 making an appointment for the next day. The appointment window scheduled was 8-10 am. I called the company at 09:15 and the Customer Service Representative called the Technician to only receive his Voice Mail whom she said to have left a message for him to call me. NO call. I called for the second time at 09:50 and talked to another CS Rep whom also called the Technician to received his Voice Mail again. NO call. He offered an discount which was approved by his Manager and said the District Manager would give me a call. Never received that call. The Technician finally showed up at 11:40 saying he had me scheduled for 12-2. This kind of service I would not expect from a company that has been in business as long as Terminix! BAD BUSINESS PRACTICE. When I had scheduled to be off up to two hours turned into me having to take the entire day!!!!

Good morning, I have been a long time customer of Terminix and I have been well pleased until these last two months of October and November. Both month I was given a date and time that Terminix would be coming to my house and in October they never came until I call and they rescheduled and did a rush job on the inside for mice. The Technician stated that the office had overbooked. Then in November I was told November 1st between 12:00 and 2pm. Terminix Technician never showed up. Maybe it is time for me to find a new company. Please do not bill me for a Service that you have not completed.

We both have bites from something, all over our arms and legs. Round dime and nickel size red spots very itchy. Not ringworm. I've bought everything. Topicals... sprays... shampoo... Apple cider vinegar... Spent $20 in quarters washing everything... Went to the doctor twice... Been going on 2-3 weeks. I called Terminix. They came out... inspected... found absolutely NOTHING. Which is good. Because my boss laid me off till I find out what the problem is. My complaint is that the tech said he drove all the way to Glen Cove for nothing and wasted his time. How rude is that?

Terminix had an inspector come out to confirm if we had bats in our attic and after being here said, yes we did. So after putting down a down payment to deal with the issue of $406 they sent out some workers that informed us we didn't have any bats. So I request a refund which took a couple weeks of calling for Mark to finally have him call back and agree on refund. Then started getting calls a month later from their billing department saying I owed $406 or it's going to collections. So explained my situation and thought it was over. BUT kept receiving calls for another month going back and forth. Then got an email from Bailey ** telling me why they thought I owed - I emailed back several times explaining my side but haven't heard back - as of 2 days ago had my credit card company on 3 way explain that the money was refunded rightfully - I hope the harassment has stopped.

Made an appt, drove 3 hours to house, no one showed up. When I called to ask why, they said my appt was for the following week, unbeknownst to me. I canceled that one and made it for the following week, and informed the rep of the problems with scheduling. He said he was entering it all on my account. Then Terminix guy showed up on the canceled day. Called Customer Service, told them I don't understand what's going on. She wanted to reschedule the appt -- but they were there I said. She wanted to put note on guy's handheld device. I said "What would that do as I can't speak or email that guy. Problem is call center -- no one is local and no one communicates with one another". She hung up on me, as she didn't like that I was so upset. Well, imagine if she were forced to stay on the phone for the 6 hours it took me to drive back and forth to the house... Oh yeah, she might be upset, too. Do not use this company. Go local.

Called Terminix about 7 months ago. They promised, 'Call you tomorrow,' never got the call. Called again, same thing, no call. Went to office, 'We'll call you tomorrow.' No call. Back to the office, spoke to one of the service guys. He said office girl did not tell him. He called next Monday as promised, I was laid off from my job Friday before he called on Monday so could not afford service at that time. Found new job since, saved up money, now back to square one. They absolutely will not call after 2 attempts!

You pay for service and the service they render does not fix the problem. If the problem still exist and what they did does not work and you are given no refund then that amounts to legalized theft. Maybe I should start my own pest company and go squirt weak chemicals on ants and charge $1500 for it. The customer gets to keep their ants and I get to keep their $1500 payment and just tell them, "Too bad, take me to court if you don't like my service."

These people have no idea about insects at all! All they know about is bed bugs..that's it!! And their money back GUARANTEE is a scam!!! It does not exist!!! If you're not satisfied, they will come out and spray again..even if they don't know what they are spraying for!!..and send you a bill!! I suggest you call corporate!! That's what I had to do and they don't relate with the others because they were still calling me about the bill!! Unreal!!! They ignore everything you tell them you are seeing and DON'T call Orkin!! They are even worse..but they are just rude, mean and downright hateful! Even their corporate is!!!

A sales person came knocking on my door in June 2014 and sold me which I though a 1 time application of pest control. On the date of service the technician said that I had a year of service which was not the case (lost my trust in Terminix first time). So, clearly I was not given the right information by the sales guy. My sole reason for service was there were ants coming in house. As it was all wet the technician said he will come later to apply outside. But when I told him that I don't want the yearly contract, he said he will do it now only. I was surprised that the application would be fine which a minute earlier was a problem. I again lost trust on Terminix.

My husband discovered termites in a small window frame in our laundry room. We called Terminix out, for an estimate. A man name Ryan ** came out and fast talked my husband so quickly, and had him sign what I assume was an ipod, agreement. We gave him a down payment of $682.00. They said they would be out on one day to do the service. My husband asked to see the contract before they began the service. Ryan never brought it. They finally showed up the following day, and complete the service, again with no written contract for us to look over. It took Ryan another week and a half to bring out the contract so we could look it over. After seeing what the charges were, I was in total shock on certain things. They charged us $720 to put 4 pieces of wood in our window frame. The was the only damage the termites did, as we live in a brick house!!!! After contacting Ryan with my concerns, he said that was what my husband agreed on. I have spoke with a different manager, and asked for some sort of discount on the window frame and was told he could take off 10%. WHOOPY!!!

Terminix may get rid of your bugs, but they will also completely destroy your garden. If you value your garden, do not hire these tramper stamper killer of plants. It will cost hundreds of dollars to replace the destroyed plants, and hours & hours of labor. Terminix, you are terminated from us forever.

I have been a loyal Terminix customer for 10 years and have had the worst service ever these last 2 years. Not only have I taken multiple days off from work for appointments where the technician never showed up for inside treatments, they also service my neighbor's home but not mine - but charge me for the bill. I am told to reschedule and when I do, there is no service. They are very adept in harassing you for payment but not so in providing good service. The local agents are rude and unaccommodating. The ULTIMATE PROTECTION GUARANTEE doesn't exist. It's a sales gimmick for they will not provide the service NOR refund any monies paid. Since no manager has responded to numerous emails or phone calls, my next recourse is to take legal action which is so unnecessary.

Have had termite service contract for 10+ years. Have 5 termite swarms this year and they come out a squirted liquid in the wall. Some have swarmed twice. Sent Terminix letters threatening to expose their refusal to tent. They immediately sent their latest supervisor who guaranteed they would tent today Oct. 8, Wednesday 2014. I called several times to be assured they were coming. They never came after I waited from 7:00 AM to 7 PM.

I have some roaches in my house. I called Terminix and I make sure I told the guy I want one time service for 191$ after if there is no result I will call back but no he signed me up for full service. After I paid the 191$ I thought I was done because I asked for one time service. Later I check my account Terminix took another 109$ and I called them and that's when they are telling me they signed me up for full service. Every 3 months they will come and they will charge me an additional 109$ and I told them, "No I don't want it. Please give me my refund back." Until now no one called and still no refund. I need my refund back or I will file a lawsuit because I didn't ask for additional service and I shouldn't get charge for it.

I had Terminix come out Friday, Sept 26th. to our apartment for a bed bug extermination, and the service and been outright terrible. It started on Friday, the day of our appointment. It was scheduled between 1 pm and 3 pm. The exterminator didn't arrive until 4:15 pm, a full hour and 15 minutes AFTER the two-hour time slot we were told. I also did not know they were late until I called Terminix support at about 3:30 pm that day. I also had not known our apartment had actually been treated until I mentioned it to our apartment staff at 5:30 pm! Nobody called to tell me they were late, and nobody called to say it was done.

We called Terminix because we have some type of bug problem in our basement. They scheduled us an appointment between 5pm-7pm. No Show! No Call! How do these people stay in business???

Terminix guy punched a hole in our screen door. Told us what he did, then panicked and left before finishing job that day. We called Terminix to report damage. Told us to have it repaired, then submit the bill for reimbursement. We did that. Couple of million phone calls/promises later, we still don't have any hope of a reimbursement. To add insult to injury, they demand payment for the day the rep put a hole in our screen and left before finishing the job. Even more insult? Now we get emails asking us to return as customers!

Terminix is the worst company by far I have ever dealt with. Please do not use them, look for a different pest control company. Last weekend they were supposed to show up. I took everything out of all my cabinet and all of my rooms and they never showed up. I called and rescheduled again for this Saturday. They were supposed to show up between 10 and 12. Now at 2pm they call me and tell me they're not coming out until Monday now that all my things are out for the second time. Now I will have to put everything back and take it out for a third time and the technician is not going to show up at the end. When I spoke to the technician over the phone he was trying to pull more money out of me before he showed up. This is ridiculous. I am five months pregnant, have two small children and this is taking a toll on me. I haven't even started the service with them and I already know that this is going to end up being a bad experience. Please do not deal with Terminix. Look for a better pest Control company because I am and if I could rate a zero I would.

We suspected some termite in our house. We called and made an appointment for Friday Sept 19, 14 between the hours of 2PM and 5PM. They never showed up. I had to asked my cleaning lady to stay at my house to let them in and had to pay her. I called to complain next morning but the customer service rep was so rude and unhelpful. We made another appointment for Friday Sept 25, 14 at 5 to 7 PM. They again didn't show up. Their service is beyond horrible. We ended up calling another company.

Terminix is notorious for charging for services never delivered or poorly preformed and mischarges AND Terminix costs more, BUT instead of showing up each month, they show up every 3 months and do a rush job. I just won a fight with TERMINIX SERVICE MANAGER, RON **, WHOM IS IN-CHARGE OF PHILADELPHIA, AND SOUTHERN NEW JERSEY. Turned Terminix to the the BBB, Better Business Bureau for services never delivered and finally won a refund along with BS excuses and a false apology from Ron **. There have been government actions against this New Jersey and Philadelphia franchise. Terminix reached an agreement to resolve 31 complaints filed with the New Jersey Division of Consumer and Terminix entered into an Assurance of Voluntary Compliance with the Attorney General's Bureau of Consumer Protection for the Commonwealth of Pennsylvania. Under terms of the settlement Terminix admits no wrongdoing and agrees to issue full refunds, which means that this Terminix franchise was so corrupt that it essentially pleaded no contest and agreed to pay back customers it had rip offed to avoid further court costs.

They were hired to remove rodents. They came, patched up some holes then set traps. They got their money and when I called them to come and remove the dead rodents in the attic, they didn't show up. I called them 7 times telling them the dead rodents smelled and there were maggots and flies everywhere. they said they would come and remove them but they never did.

I am writing to voice my frustration at the pathetic nature of your service. I called Terminix in mid-August to help with the bed bugs in my home. Ken ** came over and scheduled my service for 8/12/2014. I paid $100 and we scheduled the appointment. However, something came up and I had to reschedule for the next day, 8/13/2014. The technician who came in was Terrance **. After providing the service I made the remainder of the payment to him, and he confirmed that my payment was complete. He told me that he had scheduled my next service appointment for one week out, or on 8/20/2014.

Terminix' pest service was fine. However, they told me that a 1 year contract included 4 quarterly services and unlimited re-services. However, they have insisted on billing me an additional $88 for a fifth service that was provided during the contract year. I have written letters and called them and the communication on their end is terrible - I have now spoken with people twice - neither of whom knew that I had previously left messages and sent reply letters. They have threatened to turn me into collections if I don't pay and for $88 it is not worth continuing the fight although I'm a lawyer and I know they wouldn't have a chance in court. I will definitely tell other prospective customers not to do business with Terminix.

On 9/18/2014 I received a requested visit from Terminix to battle the spider problem in my home. I have a premature infant and a three year old, so having pests around is a big No-No. I do share the home with my roommate who actually owns the home and my family and I are divided in the house with her, though she feels the same disgust for pests in the home and split the costs fifty-fifty. During the visit the technician was off the bat, "very weird" according to my husband (I was out running errands) and made a threatening comment about the hookahs upstairs in my roommate's room and correlated with a following remark about my children. First of all, how dare he think he has the right to come into my home servicing me and make such a bold assumption about the well-being of my kids. I challenge ANY and ALL to come into my home and refute that, my kids are my life and world and I take very much pride in their upbringing in such a lovely and secure household, my kids will NEVER be without and will ALWAYS be put first and away from harm.

I have used Terminix for quite a few years. I asked that they treat my house for spiders, mice and bees. They told me to get an annual contract etc. I did so. On more than one occasion I have had them say that they have come to treat my property but because I was not home they could only service the outside. Twice now I have purposefully stayed home on the scheduled service day and now both times I rec'd an email with invoice stating service was provided. GUESS WHAT?? No one ever showed up and today is the last straw.

You will not believe what this company put myself and family through. On 9/5/2014 I had a inspector come to my home because I was being bit. The inspector showed me what he believed to be the shell of a bed bug on my small couch. Mind you I live on 5 acres in the woods and this could easily been mistaking for a beetle or any other bug. Because this guy is a professional I believed him when he told me I had bed bug. I signed a contract with him for 1500.00 to have my house exterminated that following Monday. I gave him a check for 320.00 down and 117.00 a month for 12 months. Not to mention I am 6 1/2 months pregnant and have 2 small children, 6 and 10.

The termites are eating my home at an unbelievable rate, but Terminix won't come and fix the problem till October! That will be over five months since the termites were discovered!I Tried to contact somebody, anybody, at Terminix but to no avail! So I called BBB and Consumer Protection and filed complaints! Next I plan on erecting a sign fronting my home stating the quality of service I am getting from you! I will go as far as to let people come into my home to see for themselves! After that, I will start a campaign on the internet! I will do anything to let the world know about your quality of service! If need be, I will hire an attorney! You are allowing termites to eat my home but your bill for services came right on time! The bill even gave me a pay by date! What would you do if I paid my bill in the same amount of time as you are fixing my problem?? My customer number is **.

The supervisor Nathan agreed to help out a disabled veteran by spraying for bed bugs. After cleaning the house twice so they could spray they did not get rid of the bugs and did a poor job. On the third trip decided to not do the service and leave me with the mess. I would never call them. They don't do the job and blame the customer. They are crap at their job and need to be shutdown.

We signed up with Terminix several years ago just for termite protection. That went well. We later signed up for pest control due to ants and bees. This is the worst service ever!! They came out the first time to spray for pests a few months ago, and they said, "If anything pops up later, call and we'll stop by and spray, no charge to you!" Sounds great right? Well we did have to call a few weeks later because small bugs and ants seem to be popping up everywhere. The call we made was on a Saturday morning when we woke to find the ants all over the cat's dish.

I have been working for this money making corporation (used to be a pest control company) for several years now and I can't wait until my wife gets her masters so I can tell them to come pick up their truck. It's September and just finishing up August with over 200 services, I found that my paycheck will be $700 less than it was two months ago just because several people had to cancel their contracts due to a $4-$9 increase or either they didn't need an obligated quarterly service. Usually because I have taken care of the problem. If you call with a pest problem, customer care agents will set up a quarterly service that the service techs will be obligated to complete each month it's due. If an customer skips a service, reschedules to the next month or chooses to cancel, the technician gets a severe pay penalty. I hope this gets taken care of soon. This problem is worse than having someone in another state plan our routes. I like this work but sometimes I feel like the corporation just gets over on us workers who scrounge just to make ends meet.

You have left my apartment upside down and left my drawers open that is my personal belongings and I have a pet and we have walked into the apartment and found white powder residue all over our floor.

I am refi my mortgage with VA, had to get inspection knowing I don't have a bug problem of any sort. He knew it was a refi. After he looked he found no problem which I knew he wouldn't. Then he tells me since it was VA loan that he would have to charge me $359.00 and change for a piece of paper stating my house was cleared. Loan Officer checked on a few places and charges were $90.00 to highest of $149.00. So where do they have the right to charge someone this ridiculous pricing when others were so much cheaper. They knew closing was in a few days and I think they figured they could charge me any price but unfortunately I had to reject them. When I called to set appt. up, the women said it wasn't going to be expensive but did not give me a price or I would of had someone else come do it. Now I have to get someone else here, they wasted my time........

My pets and I are staying with a friend who unfortunately uses Terminix. Last week when the technician arrived I had my pets water bowls on the porch along with a food bowl for a stray cat and also hanging humming bird feeders. To my horror and disbelief I watched the technician spray all of food and water sources. Of course I washed them immediately. When I asked about the safety of my pets coming into contact with the pesticides I was told that it was safe. I didn't believe him of course but felt it to be ignorant, irresponsible and dangerous for the company to teach the technician this and to not remove any food and water sources for pets and other animals before spraying.

On 4/26/14 shortly after moving in new home we hired Terminix. Terminix came to our home, inspected and we signed a contract with them. On original contract states we have preventative coverage which includes damage protection and contract stated no termites found. Long story shortened few months later we have damage and contacted local Niceville office. Weeks went by with no response so called 1800Terminix. They pulled up contract, said we were covered and on 8/13/14 sent an inspector out to take pictures to get ball rolling. In meantime the service manager had our tech bring me a falsified contract on 8/21 with coverages changed and signatures forged. I contacted corporate office and outcome is to be seen. May end up turning over to attorney.

I cancelled our Terminix service in June, as we were moving on July 15th. I was told by the representative that they would take care of it. We moved on July 15th, and then I got an e-mail on August 14th to schedule my next service. I immediately called and told them that I had moved, and that I had cancelled our service. The representative cancelled our services, and told me that she could not give me a confirmation number or e-mail, but that I should not worry, that my service had been cancelled. Then, on August 19th, I was billed for services. I called on August 26th, was on hold for almost 45 minutes, was told that I was being unreasonable, and treated with terrible customer service by both the representative and her supervisor.

I paid for a year of service UPFRONT and cancelled my policy prior to my year ending. I was billed an additional 110.00. I am now on my 4th phone call to the company who have provided multiple different reasons for why this might have happened. From unauthorized service performed (but they couldn't explain what) to auto renewal charge for monthly clients (I reminded them I had paid the full year upfront) to billing error phone call #3 which ended with a no problem, so sorry about that - it will be removed. And now phone call number #4 in which I was told that the notes from the previous phone calls did not say any of the above, and they will send it to billing but it takes 72 hours for a response.

I think the new Terminix policy is not to return customer calls. After finding termites at my home, it took over four weeks and several phone calls to get them out here. Their new pest and snake control program is a joke that costs $400. No results. They will not even return calls to come get their so-called sticky plates and useless rat traps they call snake traps. I have been a Terminix customer for 50 years, but I am dropping them this year.

Ants. Lots of them. Called Terminix to sched first visit and establish a regular contractual svc. First apt was in less than 24 hours. Great service guy. 7 days later, even more ants. Went online to register, and filled out form for supplemental appt. Revised sched to be home during their apt window. They were a no show. Called the next morning. Rep saw that we had an appt that was not fulfilled. She found the next apt for me, which was for 6 days later! That is the best she could do after I nearly begged. So I ended the call, and called back and got another rep who found me an appt for the following day. Service guy came out, sprayed with a different, more effective mystery solution. Asked us to wait a week or so to see the ants go away. That was about 10 days ago.

I had Terminix come spray for the oriental cockroaches (the big ones). They got rid of them but now I'm infested with all the small ones. I did not have them before they sprayed. It's like they were drawn to it. I will not use it again. I'll go elsewhere to get rid of them.

Annual termite inspection. Technician was very professional and detailed re: the annual inspection {employee # **}. He called me as soon as he had completed his inspection of the property to make me aware of NO termite activity. Technician talked to the tenant living in my property making him aware of possibly having a contract of his own to ward against any and all insect activity with Terminix. Technician name is Moussa **, excellent example for Terminix and represented the company exceptionally well!

For many years, my parents have paid Terminix to protect their home from termites. They are now in a nursing home and their home is being sold. On the advice of our real estate agent, we had another company inspect the home and they found termites and dry rot. When we told Terminix, they said they would have to do their own inspection at a cost (The other company, Antimite, did not charge for the inspection) and after the inspection we received a quote for nearly $5,000.00 for Terminix to do the job. Terminix states "Terminix, the industry-leading company with 80 years of experience and the strongest guarantee in the pest control business. All of us at Terminix are ready to go above and beyond to show you what Ultimate Protection really means." If they have the strongest guarantee then everyone is better flushing their money down the toilet than dealing with them.

I was contacted to start treatment on Thursday August 7 early noon. After several calls which were not answered, I received a call at 8:00PM to verify if the crew had completed the tent, I indicated no and I was on my way to the hotel as my house was already pulled apart for the treatment and the hotel paid. I was told the crew would still come and work till midnight to get the job done. I declined for safety reasons of a crew walking on my roof in the dark and my home owners insurance should someone get hurt and also damage to my roof walking on the tiles in the dark. I requested first service the next day, crew showed up at 11:30 without calling, with no ladder to access my roof (I provided my ladder to get started). The gas came with the supervisor at about 2:30 pm, at this point I was still calm. The supervisor entered my home with the circulating fans and started moving my furniture at which time he broke an special vase of my wife. I requested he leave my property as at this time I was livid.

Our house was cleared for termites by Terminix under the previous owner. I called them about a snake. That's a wildlife package. But a pest control tech shows up. He says I have carpenter ants in the wood around my house. So I set up a pest control contract. Then an hour or so later, a termite tech shows up for a "free" consultation. He claims we don't have carpenter ants. We have termites. He claims pest control doesn't know anything about termites. So he calls his supervisor, cancels the first contract and promises my account won't be charged for the first visit.

I don't know how they stay in business, they came an hour late, charged my account before rendering service. When I had a problem with the service John ** yelled at me and wouldn't let me speak...there is tons more I could say. But the bottom line is call someone else!!!

Sold home. Notified Terminix, but they billed me repeatedly for renewal of termite protection. Made appointment with service tech for pest control at a home 100 miles away. Tech did not show and was unreachable. The local office promised to change techs. This lasted for only a few treatments. I dropped the service. Same property. Allegedly, had termite protection for only 2 of the 3 types of termites. Tech performing treatment refused to honor verbal agreement. Did not take the service. Renewal agreement forms have changed terminology. I contacted customer service to acquire a letter stating my name, protected address, and statement that Terminix will be responsible for any repairs and/or replacement due to future damage to my home by termites. Manager called from local office. After giving history of problems and stating what I required to renew my protection plan, he stated that he was transferring me to the cancellation department. My take: There is NO protection. I did not stay on the line, but did not renew.

Services were agreed to and paid for, but service was unprofessional in both execution and performance. Appointments were missed with no excuses, treatments were ineffective. Terminix product claims failed to produce results and customer service is completely inept. Their money back guaranty is no more than ink on a page. Please do not risk your home or your money on Terminix products or service.

On June 23, we had our house tented for termites. A little stressful, but no problem. We decided to make a weekend out of the inconvenience, packed up and spent 3 days in Fort Myers. We were on our way home, about an hour and a half out of town when we got the phone call. We were thinking it was our Service Rep giving us the all clear to return home. Wrong. It was the Service Rep, but he was calling to let us know our house "may have been robbed". He explained that the third party company they contracted our service to had been to the house to find the door OPEN. It looked "like some items had been taken". I called my dad to get to the house before we could be there.

I signed a contract for Terminix. The same technician came to my house two times already. Made my third appointment and the same technician had the appointment. I have been waiting from 12pm-2pm for technician - never showed up. I received a email with a invoice from the Terminix tech stating he was at my residence, sprayed indoors and outdoors and was charge the fee. I called up Terminix and they told me the tech showed up at the wrong house. Impossible - how do you let in a Terminix tech inside your house when you never called Terminix and the tech been to my house twice already? The tech billed and even signed my name to the invoice. Cancelled Terminix and opened up a case with the BBB.

On 7/15 I called Terminix to get a quote. I liked what they quoted me so I agreed for them to set an appointment for a first visit to be on Saturday July 19, 2014 between 5pm to 7pm. On that day, me and my family left early in the morning to do some biking since my appointment with Terminix is not till 5pm. At 3 o'clock, my phone rings. My husband answered because I was driving and it was the Terminix saying that he is in our house and wonders where we are. My husband asked this person to come back at 5pm as scheduled. We should be home then. This person said, he can't do that, and we should call back next week to reschedule and ended the phone call. I told my husband to call that person back to cancel our appointment with them.

Hired them for pest control. Mice to be specific. They say they have a "iron clad" 100% satisfaction guarantee. What a load of you know what?! Basically long story short, I wasted a week. At least 15 hours on the phone and they never showed up or completed the work. I found mice in my home on Tuesday. Hired them on Wednesday for service on Friday between noon and 3 pm. No show, no call. "Service person" arrived too late to perform services. Then recorded the services as completed even after THEY DID NOTHING. Tried calling 3 managers and left URGENT emergency calls on Friday. Here it is 4:26 on Monday and I have not received a call from a manager. Called corporate. THEY SIMPLY DO NOT CARE.

Back in the fall of 2013 (October I believe), I called Terminix from my old residence to come spray for spiders. I was helped immediately, and the person I spoke with was able to tell me which package worked for our needs. Once I decided on one, I let her know we would pay the full amount at that time. She informed me of a discount and took my payment. She told me they would come out quarterly to spray and that we could call if we wanted extra services.

I hired Terminix of Tampa, FL in June of 2014. I was told the tenting process would take three days total. Day one the tent would go up and the chemical Vicane administered according to a formula that would determine the amount of chemical needed for the square footage of the entire structure. Day two the tent would remain on the house for at least 18 to 24 hours. Day three the tent would be removed and the house aired out of all harmful chemicals (Vicane and tear gas) and ready for reentry. They showed up late with a truck load of men in a truck that said nothing about Terminix. Well, six days later the house was finally cleared for reentry. Yes, six days later. First was the evident incompetence of the man who was there to meet me on day six to allow me reentry into my property. They had installed in all the door locks. A lockout key meant to keep anyone from being able to enter.

We have been customers for 6 years for both quarterly pest control as well as annual termite inspections & service... But are cancelling both contracts today. I have had several complaints over the years.

I moved into my apartment back in March 2014. The Terminix exterminator sprayed after informing the rental office that I had ant issues in the kitchen. He sprayed the apartment when I was not home. For the past 2-3 weeks I have been waking up to itching and blood stains on my legs and had no idea what it was. I noticed a small object on my bed and suspected it to be a bed bug. I have never experienced bed bugs and of course I would not know what to look for. I informed the property coordinator that I believe that I had bed bugs and I informed him that I did not have them before I moved to Foxfire Apts in Durham NC. He informed me that I could not prove my claims and he would have someone to look at the apartment Monday after the 4th of July weekend. No one showed up or called to schedule an appointment. I attended my appointed group session on Wednesday and of course the exterminator showed up when I was not home (how convenient!!!).

We contacted Terminix in 2003 when we had the Dryvit removed from the exterior and were preparing to install brick veneer. A Terminix representative inspected the exterior of the house in this stage both exterior and interior and stated that the house was free of termites. Since that time Terminix has inspected the house and treated as they deemed necessary. This month a buyers inspector (not a termite inspector) inspected our house and found evidence of several old termite tunnels in our basement. The buyer questions the validity of Terminix's inspections since they had not noted these tunnels in 10 years of inspections. I have been trying to get an answer or explanation from Terminix but no one with any authority will talk to me. Customer service nor techs are allowed to give customers phone numbers of management. If this issue causes our house sale to be cancelled, we will most definitely file a lawsuit against Terminix.

I have a quarterly contract with Terminix for bug spraying and also termites. I have had repeated problems with them spraying my property with my pets in the yard. My dogs have 2 1/2 acres to run free in and I have repeatedly asked them not to come without someone home so the dogs can be placed in the house. They said they have notes on my account "Do not spray without owner present" and still continue to spray their poisons with my pets in the yard. On their notices it states that no adults, children, pets should come in contact with their sprays until they are dry.

Terminix hands out a contract stating that in between quarterly services any pest control is free but they documented that they completed a regular service and billed me for an in-between service (which was supposed to be free). Not only that they only sprayed one room and billed that they treated the entire house. They then cancelled my regular service without letting me know.

I called Terminix to have someone come and do a bug infestation inspection at my house and he was very quick to come the same day and this was on Saturday, June 7th. The treatment was scheduled the following Tuesday, June 10. Charges were $600 per room and additional $200 for the other room. So ok... a little expensive. They claimed they provide good service and they are good!! WHATEVER THAT MEANS NOW.

I had my house tented for termites by Terminix on June 10, 2014. Their service sucks. We waited all day for them to come to our house at 6 pm. They never bothered to call us to let us know when we can return to our house. Today is June 17, 2014 and they have not returned the keys to our house so we had to change the lock. I left several calls and no one has returned my calls. Even complained to corporate office and they said that it would take 48 hours for the Area Manager to contact me regarding my keys. I would never recommend anyone to Terminix. I plan on calling Help me Howard.

My boyfriend has a contract with Terminix. We have been trying for over a month to get a call back because we need the house tented. WE WANT A DATE. That is all we are asking... And even after a call to corporate yesterday, we still do not have a call back. Because he has a contract, he isn't important enough to even pick up the friggin phone and call. If they treat all their returning customers like this, there is a problem. I will not stop until someone answers for the blatant disrespect they are showing him and the absolute WORST customer service EVER. We are going to be reaching out for some legal advice beginning July 1st if this issue is NOT resolved. They do not even rate ONE STAR but I had to select it just to get this published.

We are client of Terminix for 17 years. We found termites on window areas, Terminix inspector said they will first get approval for repair. After one week, we let several following calls, no response from Terminix. And no treatment performed by Terminix.

Requested termite service call through my home warranty. I was told by AHS that I would owe $200 which was also confirmed by the Terminix home inspector. 1 month after my service was completed, I started receiving bills for $900. The terminix customer service said that I should pay this and get reimbursed by my home warranty. The original person I dealt with does not answer her cell phone or return my calls. A complete mess and very dishonest. Please avoid this company!

My 76 year old mother discovered that she had bed bugs the same day she found out that she had some serious health issues. My sister (from another state) called and scheduled an appointment with Terminix, because we needed prompt attention due to the fact we did not need them to spread throughout the house because she would be having daily treatments. Terminix came out, instructed us to strip one bedroom where they did find a total of 12 bugs, and we have received a bill of $2,040.00. We weren't given an itemized statement and was told that the printer wasn't working at the current time. I have made several calls, explaining that the paper statement that was left was inaccurate and that the handwritten note stated 3 follow up visits were to follow, and none of them were done for various of reasons that each customer service rep. stated.

We had a bee problem. We called them and asked if they could rid us of this problem. They assured us they could, so we agreed to let them come and "exterminate" them. Not only did we have to purchase an entire extermination package for them to agree to get rid of the bees, they failed to get rid of the bees. Some dude came into the garage where the entry point was and began to dust a powder all over. The bees promptly attacked him and he went running up the the street. He didn't have on the bee "hazmat" suit so it makes sense that he had no protection from the bees. They suck at getting rid of bees.

ON TERMITE CONTROL: I paid $1,224 for 170 linear feet of termite pesticide, which included my shed. I was also paying $225 a year for continued termite maintenance. 2 years later, I saw the mud tubes continued to grow in my shed so I called Terminix. They gave me a very hard time to come out again and argued that my shed wasn't covered but there it was in my contract, which included a footprint drawing of my home with the linear footage. After much back-and-forth and much additional damage, they finally completed the job they should have done 2 years earlier. Unacceptable!

The moisture content under the house registered at around 18. The supervisor recommended spraying for the dampness, putting down new moisture barrier which was thicker than what they previously used, sealing all the vents but two. A few months later, I noticed my carpet in the bedroom was rolling. The flooring under the carpet was buckling. We now have this problem in the hall, 2 of the 3 bedrooms, and the living room. It looks like we are going to have to have the carpet pulled up, new flooring put down and new carpet installed. Not happy about this. Thinking about having all the vents unsealed before the new flooring is put down. Evidently our house has now dried out too much.

We have been a Terminix customer for over 14 years. And of course paid them hundreds of dollars a year to maintain a contract for termites. We never had a problem until they missed termites on the last inspection in November 2013. My husband found termites and damages 4 months later in March 2014. Since then, our phone calls have not been returned. Several un-truths have occurred. Such as Terminix saying they returned calls and/ or stopped by our house and emails from Terminix stating they have sprayed, treated and repaired damages last week. And 6 weeks later, contractors finally came and made a reir and found LIVE termites. Terminix was called and 4 days later no response. Terminix has not sprayed or performed any treatment so far for these termites. Its unsettling to know that bugs are eating my house down. And we have paid for services that we are not receiving. Yesterday, my husband discovered another area that has termite activity.

They billed me when I paid in full. They told me it was a mistake. Yeah.

A pest control workers union needs to be formed and it is long overdue to get some justice for all the slaves that are working there. Terminix is THE worst offender out there. They treat their employees terrible and then when you are "used up" they will fire you without cause. I used to work there as well, and you work over 40 hours a week, give up ALL your Saturdays. Then when the manager reviews your workweek, you are told to cross out your actual hours and put down nothing over 40 hours.

We have been a customer for years but recently the customer service has significantly declined. I cancelled an appt. last week and rescheduled. Technician showed up anyway. Called to inquire and my rescheduled appt. could not be confirmed nor could customer service schedule a new appt. They said I would be contacted. No contact made so I called again today. The person I spoke with "couldn't pull up any appt. for May" so he would have to send a note to local scheduler who would contact me. What's up with this system??? This terrible customer service is going to result in the loss of customers and rightly so.

My apartment Building has a Bed Bug Problem and of course I didn't know I had them. A Terminix Exterminator "Froze" the BB's out of my HUD Apartment. No one will tell me what they actually did. I have to ask my Landlord what they did so I know if I should use Exterminator 911 Spray as well as Baking Soda in addition to whatever they froze???? My Landlord has been harassing me so much that Adult Protective Services got involved. The Terminix Rep has some sort of deal going on with my Landlord and actually rolled his eyes at me while they both embarrassed me. I'm 63, disabled, extremely poor and cannot abide their antics. I can get no answers. Does anyone know why they are in business?

I have used Terminix for several years and have been pleased up until the last year. I don't know if the Trussville, AL office got a new manager or what, but he totally lacks any consideration of customers' time. I made it very clear that when they do the quarterly pest control that I want the inside sprayed too. So I have gone in several times to change the date of my service so it will fit with my schedule. On the dates that I selected, no one shows up. When I go back into their system, someone has changed the date. This has happened several times in the past year. The last time was last month. They were told not to come...period. I even put it on the notes to the poor person who actually has to come out. I told them that if someone came out, they would be responsible for the payment. When I got home, there was a service ticket on my door with a note from the exterminator saying he was told to come anyway. Totally fed up with this company and especially the Trussville office. Very Poor service. I also have emailed the head office and all they do is forward my emails to the Trussville office instead of following up and trying to keep a customer.

A few months ago I discovered live termites in my home. I have had a repair or replace contract with Terminix for about 25 years. They came and inspected and confirmed the infestation. It took them about six weeks to approve my claim. On April 13, 2014, a Terminix contractor crew showed up to begin repairs. While the crew was there, a Terminix Manager called me and said they would only pay one third of the cost of the repair because there had also been some water damage.

I filled out an online form and was called twice within 1 hour. The first person told me they could not help me get rid of woodpeckers. The 2nd call I got, I let them know the woodpeckers were probably sensing bugs in the walls of my house (per online research I'd done). They required my billing info but said they won't charge unless I want to get the treatment the technician advises (approx $120 every 3 months). The tech (Steve, Puyallup area) came out the following day. I described the woodpecker issue, showed him the damage and he said the only effective treatment would be whole-house fumigation: several thousand dollars - but he was informing me - not try to sell me it.

You folks are unbelievable! All of this started Friday w/ your failure to show for a scheduled appointment and no call all evening to let us know you couldn't make the appointment. As a result, your lack of consideration and professionalism forced us to miss a very close friend's birthday celebration. We made multiple calls that evening and were told we'd receive a call back; as you well know, we never did.

Signed up for their total exclusion package. I had squirrels and mice. They came out promptly to seal up the house and put a squirrel trap at the hole. They assured me they would return in a week to remove the trap and seal everything up. 2 weeks elapse and 4 phone calls were required to get any response. In meantime more holes were being created and they added another trap which doesn't seem to do the trick. Still waiting for their return. Not responding to phone calls. Make AppStore and don't keep them. I had to stop payment. We'll see if that gets a response. Still waiting for them to show.

I have a rental house up in Ball Ground, GA. I used to live there, and knew there was a rodent issue. So when Terminix, who inherited my termite protection after I moved out had tenants in, mentioned having a pest control service where they would rid the place of rodents I was thrilled and began to pay them a recurring fee via automatic deduction from a credit card. Their guarantee was that they would return as many times a service period as needed, and would return on a scheduled basis to inspect and place traps if needed.

I feel Terminix is a total a rip off. I'm not satisfied with their service. I was told one thing and after they took my money, they came in with some pesticides for fleas & termites. What the hell is this? The contract specifically says one thing, so why are you spraying?? I'm still seeing activity, still feeling uncomfortable, can't sleep, living out of bags and feel I was fooled out of my money. I am a single parent with kids and have no time to be giving money away. The issue at hand is so very serious and they needs to be eliminated rite away. I feel it’s a rip off and they do not know what they are doing. I am not satisfied with their service. At this point I want a refund!!

I had Terminix service for a year in southwest Michigan. They seemed to be doing a good job. My account was in good standing. Then they started to charge me for services when I was not even home. How can they treat my house inside if I am not at home? I called them and they said the 30-day customer satisfaction guarantee has passed. They also said I still have to pay for the service even though the service was not performed. Legally they were covered with their "30-day satisfaction guarantee" but they could have taken care of a good customer that always paid on time. Instead they chose to throw customer satisfaction away. The bottom line here is that if you expect to be treated as a valued customer look elsewhere. Terminix is only concerned about taking your money and are not concerned about customer service and customer satisfaction.

I would like to start out by saying that i was an employee with Terminix, and was fired yesterday. They told me that my work wasn't getting done over the last couple of months, which is true, I was lacking. Problem is, the reason i was not getting the work done was that i have been battling a gallbladder issue the last couple months, which has caused severe pain, fatigue, nausea, and doctor visits. They knew this.

I was using Terminex (in Las Vegas) as my bug service for over a year and started having 2 sets of sprayers come. I told them that one service was enough, no reason for 2 (never signed up for 2). The result is now 2 years later and they have sent me to collections for $67. When I found out and asked why, the first time I was told it was for early termination, the most recent time I called to get this fixed, today, was a new story - last payment was returned, this is NOT true! The fact they have changed their story rather than just admit and correct their mistake speaks volumes about the kind of company this is. I would recommend that anyone considering using them look elsewhere, they cannot be trusted.

Here's the issues I had with Terminix. I had rats like crazy in my attic, it started with scratches it ended up with a dead nasty ass smell for days. I called the number, they sent out a guy who explained what was going on in a very realistic way. I was showed pics of my attic and the amount of ** and pee and dead rats made me gag. I live in Florida so I know there's rats around, I just didn't know they could get into my 200k dollar house; oh they did. So anyway, I was able to be financed and they fixed the issue in 3 days. I've since shaved about 40_100 off of my Teco bill depending on what month it is and have had no issues with any damn rats since. I don't know what branch you all dealt with but Lakeland, FL, one did me right.

Well let me just say I have had a friend's personal issue with Terminix. I had a friend who used to work for them. He was a termite technician and basically did all the work for them working many long hours. Not only did he do all the termite jobs, even while running a pest route at the same time, he also did what they are now doing encapsulations. He did every one they sold sometimes by himself. He also did bed bug jobs and roach jobs and well everything. He had never been written up, never been in trouble with the company, nothing.

I am writing this review on the hope that they will get no contract. I had a contact with these guys to get rid of bedbugs. If you do any business with them, they will guarantee to take your money away. After I signed the contract, I was supposed to received treatment every two weeks. Every time, Every time the technician came to my house and just stayed for 5 minutes.

I was approached by one of Terminix's recruiters saying that my background matched what they were looking for in a territory salesman. I already said no to them about 5-6 months ago because I had a gut feeling about long hours and a bunch of unpaid overtime. I already had a terribly bad experience with my former employer, who (without any written job description) really poured on the unpaid overtime. Well, it did not take too long during my visit at Terminix's Chatsworth office to realize that it was to be the same kind of a slavery job. A young man in his 30's interviewed me and his proposal was a 2,000 a month "draw" against commissions, that seemed fair, but then came the scorcher. A grueling 65-70 hour work week. He explained to me that the draw entitled Terminix to send me out at any time of the day.

This past Monday afternoon while I was driving south on Hwy 49 from a Joplin, MO doctor's appointment, I was merging into the highway with caution when a Terminix truck sped by without slowing down or moving over for me to enter the right lane. He didn't look back or slow down. I narrowly missed a road side sign and guard rail. There was no license plate on the back of the truck so it may have been from Arkansas which is where he was headed like me. But it was 4:42pm at highway marker 36 and I want an explanation as to why this company's drivers are so careless and inconsiderate.

I am a tech with said company. To all of our current and former customers who have unfortunately had terrible experiences, I am truly sorry. I can only speak from my personal experience. And for the record, any opinion I share is that of my own and may not necessarily reflect the opinions or views of any current/former employees of the company. As for the Pest Technicians, as with any business there will be good ones that respect their profession and their customers, and not so good ones who are doing this just to earn a paycheck. Your woes in having to deal with many of our customer service reps are also felt by us, the techs, as well. We do not have a direct line even to our own branch's customer svc dept. Like the customer, we have to call the same numbers you call and talk to the same CSRs.

I own a small yard service and I had customers waiting for me. TERMINIX WASTED HALF OF MY DAY by not giving me the right information over the phone and by giving their man the wrong time to be at my home. IF I MISLEAD MY CUSTOMERS THE WAY TERMINIX DID ME, I'D BE OUT OF BUSINESS. Read my story below:

Terminix sprayed outside my house while I was not home and left business card stating sprayed with a tech number on it. I was not home and did not authorize this. The first time they came out, I got service and the representative suggested that I get quarterly services. I never signed anything. Only thing I signed was a small hand-held device the technician had and I thought that was just saying he gave me service that day. I did pay with debit at that time, but did not authorize any other debits to be withdrawn from my account. They are ripping people off. I know they did this to others. They are a terrible company. I would not recommend anyone ever give them their account numbers. They will charge your card for an unseen job or unauthorized job just because they have your numbers. Please tell friends and family to never ever use Terminix.

My elderly parents had their house tented/fumigated for termites 6 weeks ago. We followed all the instructions for bagging and even moved all the food out of their house. My parents went back into the house when they were told it was okay and 1 week later, my mom starting feeling dizzy and nausea. We thought nothing of it since it went away. Another week later, same thing, this time she was vomiting. Another week passes and same thing. Symptoms come and go. After 1 week of her being able to eat, she went to the doctor and couldn't find anything wrong with her after numerous blood tests. The doctor ordered my parents to vacate the house thinking it could be environmental from the fumigation.

On September 27, 2013 I was scheduled an appointment with Terminix to spray the exterior of home. I was told because of the chemical they use they could not treat the inside of my home. However, when the technician arrived he refused to service me because he had been out two weeks early. I am still experiencing problems and it seems they are treating just enough to keep me calling back. If the problem is not resolved quickly I will seek legal representation because Terminix guarantees customer satisfaction. I am not a satisfied customer. Oh and he told he could not treat because he would be "flagged" by the Department of Agriculture. That was not the case when I paid my money.

I had the company do a pest inspection on a house I ended up not buying 6 months ago. Now I receive automated calls once a week asking me to update my address in their system. I have talked to their operators 4 times asking to remove my name from their system and they say they will. I still get their calls once a week. Do not ever use this company. There are a lot of other local companies out there that do a better job for less money and much better customer service.

TERMINIX - This company is one of the worst in the industry! I truly do not understand how and why they are still in business. Their Customer Service Department absolutely does not help when you call them. I made a call two weeks ago to ask for a lady named Jamilah who works in their Billing Department. She made a promise to remove my account from Nationwide Credit, Inc. 4700 Vestal Parkway East, Vestal, New York 13850 Phone: (800) 899-0885 after I paid them $40 towards my past due bill, and on August 12th I did.

I signed up with Terminix from a door-to-door salesman in OKC in August. I was asked to provide a voided check as a guarantee of indication of service, but was told it would not be deposited and it did not include an amount. When I finally got the service, the serviceman asked me to pay by check at that time. I did so. I looked at my account today, 2+ weeks after the service, and noticed that I had been charged twice by Terminix. I called what I had been told was a local number and got their call center in another state. The call center person "looked in to it" while keeping me on hold for quite a while and then told me that I could just have my account credited so I wouldn't have to pay for the next service.

I have been a customer of Terminix for over 30 years and in the last couple of years, their service has definitely gone downhill. Not only has the price increased several times but scheduling the service by automatic recording is not only unprofessional but taken the personal touch out which seems to be a big problem and the tech either does not care or this technology has a problem communicating their schedules and leaving the customers without service as scheduled and/or unsatisfactory service. I read some of the reviews, and as stated several years ago when the techs came to do my scheduled service (which I did talk with a person), given a date and time, not a 4-hour window! They would come in and discuss what problems I was having, go throughout the house and address them, then they would go outside and spray around my house and problem areas in the yard regarding fleas, ants, etc.

We have a March 2013 to March 2014 contract with Terminix (at least until tomorrow when I will cancel it). We have received annual billings from Terminix for renewal of our annual contract dated August 2013 to August 2014, and (today) September 2013 to September 2014. According to "Coda" (and it is highly doubtful that is his real name), a "customer service representative" in the Florida call center, these unsolicited and non-contract related invoices are "future billings," sent six and seven (respectively) months in advance in order to avoid a lapse in contract coverage. That is absolute idiocy. By renewing the contract with the changed dates of effectiveness, Terminix defrauds the consumer of months of service. It's a terrific way to steal from the consumer while smiling all the way to the bank.

This company charged me over $1300, for termite treatment. I later found out other companies did the same service for half the cost. There was evidence of termite damage in the wood, but never any evidence of ACTIVE, LIVE termites. I later find out their warranty only covers for ACTIVE LIVE termites. I told them I needed to trench around the house for water drainage BEFORE treatment. They said that was fine but that I only had to finish the damaged wood replacement and leave the siding off for them to treat (Why leave the siding off when their treatment is in the ground, I wonder!).

I don't usually complain about bad service, but EVERYONE should know about this! I had a local company exterminating at my house for years. They sold their business to Terminix. Terminix called in July to ask when I'd like to schedule an appointment with them to come spray and I was polite and VERY clear when I told them I'd be going with another LOCAL company instead of Terminix. That was July 17. Then Terminix came out 8/12 and sprayed the outside of my house anyway. They could only get to the front yard because the fence and gate stay locked to keep dogs in. We didn't know they'd been out since we were at work. Then they billed me for $86.60!

I called for service on my tiny house due to having spiders. Was told on the phone that my credit card would be charged $160. Come to find out they charged my card 185.50 which was not agreed for. Also the situation was never resolved. Do not go with this company even if they are the cheaper one. Their service is a joke!

DOUBLE HATED IT. Terrible! This is so ridiculous! My mother and stepfather have bought a house in Ludlow, Ky (sale final, finally last month). In order to close on the house they had to have a recent termite inspection. We called Terminix and they promptly did the inspection, concluding that we needed treatment at $800 - check upfront. We were then advised by the previous owner that the house had already passed inspection and decided to have a second inspection preformed, to which there was no evidence at all that we needed treatment, not even trace evidence - the house passed inspection.

My husband and I have a contract with Terminix for annual termite inspections and a bond covering the treatment and repairs should an infestation happen for the past three years. Then the inevitable happened....termites. They were discovered and reported to Terminix in May 2013. I called the office and was told that it would be about a week before anyone could come and confirm the infestation. Someone showed up on May 16th and confirmed that we indeed had termites and advised us to put tape over the holes where they were popping out of the wall until another person could come and treat the area. No idea when this could happen.

Trying to schedule an appointment with Terminix for additional service is a joke! They're unwilling to help out with the day and time you prefer. When they do call you to schedule an appointment and you’re unable to answer your phone they just randomly schedule one for you and leave a message. “What part of this is customer satisfaction?"

I cannot begin to express how unhappy I am with the services. The technician never showed up for appointments. His manager's Anthony ** VM box was always full. When I called main lines, I'd be hung up on multiple times without ever getting things settled. This is by far the worst experience I've ever had. Please stay far away from Terminix.. If I could give no stars, I would.

We have a huge black widow problem and I needed anyone to come help. So being that Terminix is who you hear mostly in ads I thought they have to be good! Called them. The lady came out, treated an area or two, and left! Still a week later I called them back out the problem is not resolved! Same thing! A week later called again...First, they are lazy and do not spray at all! She just wanted to look busy but I really watched her on the third spray, she did nothing. I canceled! In my search for new exterminators I ran across a gentleman that use to work for Terminix and he informed me that they tell their sales reps they don't care if they spray with water go make some $! Shocking!

I started with Terminix in 2011. I wanted my home Tented for Termites after finding a swarm in a window. The rep came out and talked my dear Husband into the "NO TENT" no inconvenience system. Since this time we have had the luxury of being inconvenienced 9 additional times due to swarm after swarm reappearing. Multiple times in the same locations that were previously spot treated. We have now had swarms of termites all throughout our home. Now I open my jewelry box to find that they are in my furniture. Two of the service techs were going to return and speak with the supervisor that was to call me back to see about alternate treatment plans, due to this spot treatment not working for us. I have NEVER received a call back. I have now called 2x and have gotten no return call. Truly and utterly disappointed with this service. I hope this helps someone else before they sign up for this "NO TENT" solution.

The worst customer service ever!!! I am so disappointed!!!! They are more than rude and I still have ants. Trust me you WILL BE SORRY!!!

I will NOT recommend Terminix. In fact I will go out of my way to tell people how bad the co. is. This is the second day I am sitting here waiting. My mom has a contract with them and I called about bugs and spiders. I was given a time with a 2-week wait and was told that was all Terminix could do. They NEVER showed, NEVER called. I called to reschedule with a window of 4 hours (between 8 -10) still no show, no call. I have called and Terminix has told me they would be here. I'm still waiting!!!!!! Still no call!!!! This is not a good Co. This is not good customer respect or service.

My name is JP and when I got home today, I found out from my wife that the Terminix tech had just left my house to treat it after I specifically called Terminix on Monday 7-29-2013 to reschedule my appointment to 8-13-2013, between 12-2pm. The reason why I am so upset and writing this email is because I have 2 elderly dogs that are 14 years old and have 2 dog beds and 1 plug in heated bed that cost me over $80.00 under my carport in the backyard. When my wife told me he had just left, I immediately went to the carport to find ALL THREE of my dogs beds to be completely saturated with the chemicals and poisons that you guys use. In past visits, the Tech always knew to NOT spray anywhere near my dogs' beds, which I would personally remove from my carport and bring them inside until all of the poison was dried.

I own several apartment buildings and have been using Terminix for over 3 years. When I do have an issue to resolve I have to call the 800 number. They are always very nice. The issue is that you can never talk to either your service technician or his supervisor. The service center calls and leaves messages for the technician and or manager and I wait, and they don't call back EVER! I am currently waiting for a callback from Juan my branch manager in Mission, Texas. I had to call and ask to speak with his boss. Oh by the way, he never called me back, but I did get a call from Juan the branch manager. I explained that I had a new tenant and they were horrified by the roaches. I explained that had service twice and it was ineffective. He said that he would have his technician do an intensive treatment.

I have been a Terminix customer for a few years now and it seen every year around this time I get a bed case of ants in my kitchen. Well on Monday I called to get extra service and of course there were no appointments so the rep. Cody told me it would be about 48 hour to get an appointment. Well after waiting 4 days and the increase in ants in my kitchen, I grow angry. What is the point of having a pest control company that will not deliver in service? So when I called back to see what the told was I tried calling the locate phone number this and of course it was directed to Tampa, FL and I talked to Chelsea. She was great. She was able to figure it what happen and got a the tech to come out that day.

I cannot begin to express how unhappy I am with the service. The technician never showed up for appointments, never answered his phone. His manager's VM box was always full. When I called main lines, I'd be hung up on multiple times without ever getting things settled. This is by far the worst experience I've ever had. Please stay far away from Terminix. I've switched to Orkin and think it's much better. If I could give no stars, I would.

I scheduled an appointment with this company on a Sunday for the same week Wed. between the hours of 9-11. I was in a yearly contract for pests that states they will have a solution within 24 hours. They never showed up or called. I called the main number only to speak to people that didn't seem to care but asked about setting up a new time. When I told them that I took a day off of work to be home for the first set time they said, "Well, we can set a new time." I was even put on with a lady that was supposed to be a manager. She just seemed like she wanted to get off the phone as quickly as possible. I cancelled my contract with them and am now waiting for a call back on the "100% satisfaction or your money back. If you're not happy with our services, we will keep working until you are satisfied or we will credit or refund the cost of your last service". For some reason I think I will be waiting... Never again with this company! What a great guarantee.

I was approached by a Terminix salesman at my home. He used scare tactics to tell me that my next door neighbor had Black Widow and Recluse spiders. I did check with a neighbor and that was not even close to being the truth. My neighbor mentioned that he was telling him the same thing. Let the truth be the truth.

This Company is awful! Outdated products are used. Their Log Book they have on our Site, has not been signed in over a year, and repeated phone calls for a Manager have gone ignored. They are quick to call when they want a payment!

We had birds in our air vent we needed out so we brought in Terminix. The day of our appointment, the guy came in and said he needed to come back because the birds were so far in he needed special equipment. The next time he came back, he hooked a hose up and blew the birds out. No special equipment was used and in less than a half hour, he was gone and left a bill for $800. This company is a complete scam. Nothing they did justifies $800.

3 separate appointments with someone waiting. 3 no shows from Terminix is the absolute worst customer service ever! When you call to complain, they will blame you for not being home (but I work from home). So not only do they suck, but they lie to cover up for their horrible crews! They try and call their staff to find out where they are, but they can't find them or even get a response from them to call you back later. Save yourself a week's worth of frustration and use someone else!

This is not a company that values time. I have attempted to schedule a technician to come out and treat the pest problem in the house several times. It's the same story every time. They schedule a time with you and no one usually shows up. They can never get a hold of their technicians as they have no control over them. No one knows their whereabouts and they never show up. No calls or apologies. You have to chase them with several phone calls which will not lead to any concrete response. I have never dealt with more irresponsible and inefficient company. There is a definite lack of integrity with this company. Please don't use them ever!

I've had a contract with Terminix for 5 years. A couple of years ago, they lied to me about having termites and told me I needed to 'tent' my home for thousands of dollars, about $20,000!! I had several other companies tell me then and after on a yearly basis since then that I don't have termites. They LIED!!! About a year ago, I cancelled my service since my lawn treatment service was also taking care of my pests. I noticed recently there were rats in my yard. I called Terminix and they said treatment of rats was included in the service so I decided it was cost-efficient to reinstate. The inspector told me the rats were also in my attic, specifically in the insulation and that I needed an 'exclusion' for around $1,000. I've had 3 companies come to inspect and every single one agrees that again they LIED!! After reinstatement and first charge of $137, they claim outside rat treatment is not included. Again, they LIED in the phone to get me to reinstate my service!!!

Last year, we had a flea problem, so we called around and Terminix seemed to have the best deal. They would treat the house for all bugs, for $125, then come back every month to do the exterior, and 3 months to spray inside again. Each month would be 95 bucks. Well, the first treatment went well. He got rid of the flea problem instantly although I think much of that was the carpet chemicals and sprays I already had been doing. Anyway, so next month came around and he was to do the exterior. I was home, and he didn't know it. I saw him pull up, sit in his truck for 10-15 minutes, and left. Never even leaving his truck. They billed me for the service, so I called the company. And they had TONS of excuses, that he sprayed when I wasn't looking, all kinds of crap. They asked if I wanted to reschedule and I told them to shove it. They tried to charge the card the next month too, but I put a stop payment on them. Fool me once, forget it.

Last Thursday evening, a young man rang my doorbell. His shirt had a Terminix logo, and he was wearing some type of ID that was hanging around his neck on a Terminix logo lanyard. He had a clipboard and said he was doing a survey. He showed me pictures of a couple of bugs and asked me if I had noticed them around my home. He said one was a brown recluse spider (scary) and one was a water bug. I told him I had seen similar bugs and he then told me about their special, which sounded pretty good until he asked me for a credit card so they could auto-bill me. He said they would bill me QUARTERLY.

We had a problem with bed bugs... I called Terminix and they sent out a "sales rep." He did not look around the house to see if he could see any bugs or traces of bugs. He said the only way they could be treated was to tent the house, even though we are just renting the house! We scheduled the first available appointment 2 weeks out! In the meantime, they sent a person to spray the bedroom. The man left white powder everywhere! We have 2 small children that could have become very sick! In the meantime, they were supposed to drop off bags for us to bag our belongings as well as send me an email with directions before tenting on preparation. Neither happened. I called numerous times and told them to call me and NOT my husband!

A service tech came to my house yesterday and left a bill in the door stating he had sprayed and put down a powder around the perimeter of my house. My husband was inside and the dogs were outside. There was nothing done. When we called to find out why we had a bill and nothing done, not one single manager returned to us, even though they promised to have one call me back. When my husband finally got a return call this morning from a manager, Mark, he said, "Well, I can have someone come out today." How many other people are getting bills and assuming the work was done? When I called the office today, they said that Mark had credited my account. Big deal, what about all the other times I thought it was done and paid? I am very upset with this company and would caution people to check their work.

I called in and talked with a CSR about an ant problem. After discussing, she set me up for a one-time appointment for $100. This was on a Thursday and they were to arrive between 8 and 10 that week, on Saturday morning. I woke up early Saturday and cleared out my pantry. (Oh, how I would have liked to sleep in that morning!) 10:30 rolled around and no Terminix guy, so I called in. The CSR told me that my appointment had been cancelled by the local office because they don't do one-time sprays, that Terminix only sprays quarterly service/1 year quarterly contract, and that it costs more than $100 for them to spray.