Terminix Reviews

Come Saturday, the technician showed up at 10:30 (a good thing) and my 25 lb. friendly dog ran to say hi. He freaked so I had to put a leash on the dog. Let’s not forget that I mentioned the dog on the phone, so to send a technician who’s afraid of dogs is not exactly customer-friendly service. He then started walking towards the kitchen and said, "We don't treat odorless ant problems unless you do it for a 1-year contract." I explained to him what I was told on the phone, and he said it doesn't matter. What they told you, it's what we do. So I called to complain and the technician just wanted to leave while I was on hold.

Mind you, he never came in to the kitchen to even confirm what kind of ants I had. I was finally connected with the branch manager who confirmed what the technician said, and the technician left. I later called the 877 number to tell them they need to have their sales people know what services are offered. I then called ORKIN. Someone came right away and gave me a one-month treatment for NOT odorless ants, but a different kind. He'd extend it in to a second month since I'm moving anyway and then gave me his card with his cell phone. If I have a problem, I can call anytime. He sat down with me and told me what he was doing and using, and that it’s pet-friendly. Truly a wonderful experience and that only confirmed to me how horrible TERMINIX is in every way! Amazing how much better I feel for just having written this in hopes that they get no business!

Since many of these contractors were local, I paid out of my pocket and a year later, I am still fighting for those costs to be reimbursed. Terminix was requiring that I sign a release form for the reimbursement of my own monies. Terminix's negligence caused significant damage to our home and disrupted our lives for over a year, forcing us to vacate our home, living in a hotel. Terminix falsified the annual inspection reports by indicating there was no evidence of termite activity when all the while our house was being destroyed. Fortunately, I have photographs of the extensive damage done to our house. Terminix maintained the posture that they were doing us a favor by correcting the damage done.

When I called the 1-800 number listed on the card to complain, I was subjected to a woman named Chelsea who repeatedly asked me for personal information so she could look up the account in their system. I kept telling her she wouldn't find me in their system because I'm NOT a customer and that was why I was so angry. When she finally got it, she took great pains to tell me that their treatment was safe for pets and children. When I demanded that a manager call me, she said someone would contact me within 24 hours.

Well, I had plenty of cleaning to do so I knew I'd be home if and when someone did call me. I remembered this from when our own pest control company sprayed for carpenter ants in the past. At that time, I had to not only clear out the contents of my cupboards in the kitchen, but me, my husband and the cat had to vacate the house for 4 hours. No, my home was not being sprayed from the inside. No, it was not tented either. It was sprayed from the outside, the same as what Frank, the Terminix tech, claimed to have done. After the 4 hours was up, I then had to wash all surfaces in my kitchen including the inside of my cupboards. That’s quite a difference from Terminix phone rep Chelsea's claim about their spray being safe for pets and children. Chelsea didn't suggest anything that needed to be done even after I told her that their technician sprayed around all of my open windows.

A local office manager named Anthony called and left a message on my answering machine within the hour after I'd spoken to Chelsea. That's about the only good thing I have to say about this entire incident, that someone from Terminix followed up in a reasonable time. However, I am not satisfied with Anthony's explanation that only Termidor was used and that Termidor is low in toxicity. Anthony went on to say that as long as pets did not lick the foundation and children did not touch the foundation where the Termidor was applied, then there would be no problem. Well, if the technician, Frank, had written that he treated the foundation rather than around all doors and windows, I might have felt a bit better, but now I have conflicting accounts of what was actually done.

Needless to say, I have zero confidence that the manager would be doing anything more than playing CYA for the company. This was a totally upsetting experience that caused me a lot of unnecessary work and the worry that we might get ill at a later date. I am not satisfied with how this company addresses complaints. I don't trust Terminix to tell the truth about anything, and I will certainly never hire or recommend them in any capacity.

We eventually sued and won, settling out of court but never again will we fall for Terminix which we rate as one of the worst companies ever. Defects resurfaced again and Terminix's response was one of little interest. Effectively, the 25-year guarantee is worthless. My advice, engage a reputable local contractor and do not fall for all the sales hype of the big companies which are rotten to the core. They're only interested in our money and subject us to misery and distress which affects us long after the event. A truly bitter experience.

Second visit, here we go again. My mother was told between 8:00 am and 10:00 am. Already three phone calls made and no response or update from the company. I even called to have the manager Warner ** please call with an update. He told the customer service rep he would call us directly once he spoke with the tech. Wow, I'm still waiting for a call. I think Terminix feels that their customer's time is of no value. As long as they have your money with the annual renewal fee, it really doesn't matter if you sit and wait all day. A courtesy call with an update is all it takes. I would not recommend this company. Go with Orkin or perhaps a Mom and Pop Business that still remembers how to take care of customers. I am sure they offer the same guarantee.

On the same afternoon, Terminix scheduled a proper inspection with a commercial account manager. The commercial account manager arrived the next day & spent approximately 2 hrs inspecting the premises, detailing how the problem would be treated & writing up the paperwork (contract) which was forwarded to me by email to be signed. He kept the price that was quoted the day before. The contract was signed on the 20th & the commercial account manager picked up the initial payment on the 24th.

The service tech arrived on the 26th to install the necessary equipment. He did not agree with the findings of the commercial account manager. The service tech said that placing any stations with poison was dangerous to our dog whose presence was known to the account mgr. during his visit & he did not understand why the account mgr. would want to place them. The service tech said he would have to place many more snap traps than the account mgr. had written due to the infestation of mice. He said he was placing more glue traps & less tin cats because he felt that the tin cats were not going to be as effective. He said that the monthly cost would probably be affected (increased) by this & would speak to the account mgr. to discuss it.

On April 27th, I called our service tech & informed him that all the traps were full of dead mice. He said he would try to come on the 30th to take care of it/reset the traps. We also called the account mgr. that day which happened to be a Saturday. He was annoyed that we had called him on his day off even after we explained the problem & told us to call the office knowing full well that the office is closed on Saturday. He did not believe that we had an infestation.

The only contact we had with Terminix on the 30th was when a representative called to see how our service was that day. According to her records, we were scheduled for service between 1 & 3. I told her that no one had been here that day & explained the conversations leading up to today. She said that she would look into it & call back. After receiving no call back from Terminix or receiving any service, we placed a call on May 7th at 9:30 am asking where the service was that had been expected on the 30th. Again we were told that they would look into it & get back to us.

With no return call, I called on May 8th. I was told that, according to his records, I was scheduled for service on the 7th. I told him that there was no service on the 7th & again detailed the situation. He was unable to provide any explanation so I told him that I wanted to cancel our service with Terminix. He apologized & put in our request for cancellation. That was it! - No attempt to keep our business! Absolutely no calls from Terminix!

He said that the bedroom would be $550 and the entire house would be $950, so I agreed. The day before the treatment, I bagged about 20 garbage bags of clothes and helped out by bagging the things on my tables for them. I did not bag my shoes because I knew they couldn't be put into a public dryer. On the day of the treatment, I paid the full $950 and the serviceman told me that I should bag my shoes. I told him I had to leave because I had 20 bags of clothes to be washed/dried. I also told him that anything that couldn't be treated could be left out on the porch and I would throw it away.

When I returned about 45 minutes later to ask about how long it would take, he told me another 45 minutes and they hadn't found any live bed bugs. I didn't think too much on it at the time but when I returned back home, my house was a mess. Anything that was in my couch, including any bed bugs that had been killed, was on my living room floor. My pillows from my bed was on top of my gas stove in the kitchen. All my shoes were in the trash on the living room floor, in a pile with all the clean white tennis shoes on the bottom. They actually dumped my shoes on the dirty floor. None of the bags had even been touched. None of the tables were inspected. None of the electronics had been inspected. They only treated my bed, my couch and two baseboards.

If I only wanted my couch and bed treated, I would have done that myself and it wouldn't have cost me $1,000. I called and complained immediately with no result every day. It took the manager 6 days to get back with me and when he did, he started an argument with me by saying that it's just as much as my responsibility to treat for bed bugs as it is Terminix. If I wanted to treat them, I wouldn't have called them. I asked for my money back and he said no. Terminix has a money back guarantee that states if you're not satisfied with the service, they'll refund your money. Everyone who has contacted me from that branch has refused to refund my money. After a week, I noticed bites again and bed bugs inside of the mattress covers, which means there are still in my couch as well.

So much for no live bed bugs found during inspection! After 10 calls to customer service, they told me that they can't override a branch's decision on not refunding my money. So I'm out $1,000 and I'm getting eaten alive still! So it looks like I have to file a suit against Terminix to get my $1,000 back. So to whom it may concern, when Terminix says satisfaction guaranteed, they really mean - if they want to give you back your money, they will; but if they don't want to give you back your money, they want. Trust me, they have had me the runaround from the beginning. The only thing that will hopefully end this charade is taking them to court, which I plan to do and get started on Monday morning.

With that, he opened up the back of his truck and proceeded to finally put down the treatment. He never put his truck in the street. I guess that was the only excuse he could come up with after being caught. I believe I caught the guy pretending to put down the treatment without ever doing it. The last 3 treatments, I was at work and I am wondering if this is what happened all the past times since it's the same guy. I pay $118 for each treatment and I am pretty sure I got ripped off by them. This guy didn't know I was home. He was going to leave my house and scam me. He didn't even have the guts to ring the bell and hand me the bill. Instead he left it in my mailbox.

I am livid and don't know what to do. I called Terminix and the woman said a manager would call me back, which never happened. I am glad I was off from work that day; otherwise, I never would have found out about this guy's scam. I just want other people to be aware of this situation so the same thing doesn't happen to them. Nothing like paying for a service and not receiving it.

Buyer beware! Tom ** will tell you that you are irresponsible if you ask why your claim was denied and accuse you of trying to dig in the pockets of a big business. They are also sexist because when I, a woman, asked about the claim they told me I would be given no money towards my termite destroyed room. Then when speaking to my husband who has contractor friends and family, suddenly, they were willing to offer a small sum towards my claim. My name is on the account and I am the homeowner and paid for all the services, but they told my husband he was easier to talk to because he didn't ask so many questions.

The owner, Jim Haugh, told me I should sue him when I asked him why they were treating me in such an unprofessional manner when all I wanted was a reasonable explanation as to why my claim was denied. When they sent me a check for the damages, it requires me to release the payor of all responsibility to my claim at my address. I refuse to sign this because once we begin work, we may find more damage caused by live termites that should have been dead. I have photographs of live termites and it says in our contract that if live termites are found and it wasn't marked on the original inspection map that there was previous damage that Terminix is responsible for damages. They do not abide by their own contract but you are expected to agree to it and pay an excessive price for a shoddy, unreliable service.

Do not use this company. They will screw you, treat you badly and their "service" is anything but. Oh, most importantly, you will still have termites!

Friday 5:00 pm rolled around and nobody called or showed up. I called the company to tell them their exterminator missed the appointment and wasted my day. The lady never asked for my information but put me on hold and then the call was dropped. I called back; a different lady asked for my information and said that a manager had rescheduled my appointment for the following Tuesday. What?! I guess that's what was happening when I was on hold and then got dropped. By now I've figured out that they have caller ID and don't actually need to ask for my info. At this point, I had the lady cancel the account.

Tuesday rolled around and I got a phone call from the exterminator letting me know he was on his way for the appointment that I never scheduled. I canceled on Friday because I needed this done asap! I told him not to come (I really felt sorry for him; I think it's the call center that's so screwed up.). I called the company again and told them my story since they don't seem to know what was going on with their customers or their employees. She said she would let her supervisor know and cancel the service.

Since the call center is obviously unorganized, I called again to double check. I was put on hold and then my call was dropped, again. When they ask for your info, it's just for public relations. They obviously have caller ID. I've just called back and they insisted it is canceled and acted like I was bugging them.

After reading a few other complaints, I'm considering contacting the BBB before I get billed and my credit gets hurt.

For over ten years, I paid my annual fee for termites. In the last three years, I have seen the same droppings and have been told during annual inspections that it was not termites. When I did not pay my annual termite contract, a pest control inspector came in and said, "Oh yeah, you have dry wood termites." Same droppings but now that the fee wasn't paid, I am not covered. I have been trying to get customer service/support/satisfaction for over two months now. Finally, I set up a tent day. I have to pay the gas company to turn off gas, take time off from work and bag up all food for the local manager to nonchalantly say to me, "Oh, you're not on the schedule."

When I called them back to complete my cancellation, another lady picked up and said the account is already cancelled. We paid our service up until May, but we won't get our money back even though we're not satisfied with their service. The customer service lady even said I could have waited until May, but you already had it cancelled. Terminix website said 100% satisfaction guaranteed - it's totally **. I'm not. They're also not doing their job. If Terminix is having that good of a service, the lady could have advised that I passed my 30 days and won't get my money back. She could have also suggested that I take advantage of their service until May and give them a second chance to do their service correctly. But no, without further conversation, she just rapidly hung up on me and cancelled my account without confirmation. No more Terminix ever. If you are using them, you will most likely end up with frustration and major disappointment.

We received no phone call, and by 3:00 PM, I called Terminix to get an update on when they expected the technician to arrive. They could not reach him, had the wrong phone number in their records, and reported that they left him a message to call. At 3:25 PM, my mother called to inform me that the technician was leaving, had done some application, and instructed my mother to call an 800 number with her credit card to make the payment. I called to ask why the technician had not called prior to arrival. They had no answer, told me that application had been done (though they could not explain what had been done), and said they would send us a bill.

The supervisor Dawn did not care that the company had no control or accurate information on the order or the application. The technician moved furniture in the house, did not replace it, and tracked in dirt. They did not care that they did not follow nor had current information on their technicians. They offered to have a revisit - why and to do what was never stated. A terrible company - no customer service or attention to accuracy in their details and plans. I highly discourage any use of Terminix.

When I would call the 1-800 number, which is the only method of contact customers have for them, they told me that the termite manager would call me back. That never happened. After three times of that, I called them and told them that every time I call, they tell me that according to the files my treatment was completed, but according to me it wasn't; and they kept saying the manager would call me back, and that never happens; and I want to speak to someone right then. The lady told me to hold, that she would get Karen for me. The same lady then came back on the phone and told me that someone would be out on Monday. This was in February of 2013. So the appointment for that Monday came and went, and no one showed. So 15 minutes after the two-hour window was over, I called back irate.

Again, the only number I could call was the 1-800 number. The lady tried to contact the tech that was scheduled to treat my house. He told her that it was not on his schedule, and he didn't know whose schedule it was on. I told her this was unacceptable and that I've dealt with it every time I've tried to schedule a treatment. She had me hold while she tried to call the termite manager once again, and big surprise when she came back on the line and told me that Karen was not answering her phone. I told her I wanted to speak to Karen's boss then.

She again had me hold while she tried to contact Karen's boss, Sam, who of course was unreachable also. I asked for his number, and she said she couldn't give out that information. So I asked who I could speak with right now. She gave me the 1-800 for corporate, which I called, and they finally got Karen to call me back. After a long conversation with her, she refunded my money towards my termite treatment, as well as my mother-in-law’s pest control payments. They then refunded my money into my mother-in-law’s account instead of mine.

Overall, Terminix has no concern whatsoever for their customers or for holding up any promises that they make. I would never again use any company related to the Service Master brand, and I wish I had checked online reviews before hiring them. I am writing this so that anyone considering Terminix for their pest control needs will strongly reconsider their options. I wish I had checked reviews beforehand; then, I would have seen hundreds of complaints just like my own now.

Next, I turned in my storage expense of $244.53 which I have not received back. Finally, I paid the bond for 2013 in the amount of $314, and then my house was sold and closed on 12/27/12. I have not been refunded this amount either. I have called and written repeatedly and often, but all I get is how sorry they are and someone will be calling me about this. This company owes me nearly $1,000 and there are multiple claims out against them for similar behavior, yet they are allowed to continue to do business. I paid my bond faithfully for 16 years, and this is how I am treated. Buyers beware! They may say it's guaranteed and they may say 100% satisfaction guaranteed, but getting it is another story.

The lady transferred my call to account department (they never picked up). I called back customer service and told the lady that I was hung up on twice and this needs to be resolved! She then told me that she put a note that I am requesting a cancellation for their service. So I am like, "That's it? You’re not giving me any confirmation number or anything? You are just telling me that it will be handled?!" Then she said, "Oh yeah, I put a note on here." So I told her I will follow up tomorrow to make sure this thing is cancelled, and if it’s not, I am gonna call and call until it is resolved. Not going to do business with them again! Never ever!

On March 5, 2013, I had someone out to do the real estate inspection. Although the home was inspected in April 2011 and cleared for the Ultimate Protection Guarantee, your agent said I had active termite damage in my attic. He proceeded to tell me that the plan that I had agreed to was for sub-terrain termites, not wood destroying termites. This was not explained to me. I'm not in the bug business so when you say termite, I think of only one kind. He then went on to tell me that they didn't even have protection for wood destroying termites when I signed up. Again, the house was inspected in April 2011 and no evidence of wood destroying termites was found. Wouldn't it have been prudent to let me know the plan existed so I could add it to my protection?

They are now suggesting fumigation and carpentry work to be done at my expense! Now, I ask you what do the words Ultimate Protection Guarantee mean to you. The word ultimate means to be the best achievable or imaginable of its kind. The word protection means the act of protecting or a state of being protected and being preserved from injury or harm. The word guarantee means a promise or an assurance, especially one given in writing, that attests to the quality or durability of a product or service.

Now when I put this all together, the Ultimate Protection Guarantee for termites and pest is a plan designed for customers in which Terminix provides those customers with the best achievable result in protecting and preserving their biggest investment, their home. That was the plan that I believed I was purchasing. On your webpage, the Ultimate Protection Guarantee states, "No other company can offer you a stronger guarantee than Terminix. You'll come to call it ultimate peace of mind." Instead, it's turned into the ultimate nightmare. You go on to say, "Done right the first time. If not, we'll come back at no extra cost until you're satisfied." If this had been done right, someone would have explained the differences in termites and when the wood destroying protection became available, advised me to add it to my current plan. I was never notified.

In the lifetime damage repair, you go on to say, "Terminix promises that if there is ever any live termite activity, we'll treat it promptly at no extra cost. And if there is ever any termite damage caused by live activity, you'll be covered for repairs as long as you maintain your protection. (It does not discern between the different kinds of termites!) Terminix Termite Treatment offers guaranteed protection against termite treatment cost and damage repairs for as long as you keep your plan: (My plan has been in effect since April 2011.)

These are your promises and assurance that attest to the quality or durability of the products and services you provide: Its guaranteed termite protection, not sub-terrain or wood destroying termite protection; certified annual inspection of your home and property. (April 2011 the house was inspected and cleared for your Ultimate Protection Guarantee no active termite activity noted); no termite treatment cost if termites appear; no termite damage repair bills - we’ll cover everything; the strongest termite control guarantee in the business.

"Each professional termite inspection helps Terminix understand your specific conditions and creates the right plan, at the right price, to fit your needs." Obviously, this is not true given the fact that the difference in termites was never explained to me and when it became available, the wood-destroying plan was not even offered to me. Terminix was, at one time, a name I thought I could trust, the industry's termite control leader. This belief no longer exists unless you man up and do the right thing. Someone's negligence caused this situation. This situation is not one where the customer should not be held liable.

I was misled by your advertising and now see that it was very deceptive and gives the impression that the Ultimate Protection Guarantee protects against any termite. I thought I did the right thing by purchasing the Ultimate Protection Guarantee to protect my home from termites. Now, it's your turn to stand behind your word. Please be advised that I have sent a copy of this letter to the Terminix International Company L.P., the ServiceMaster company, Clayton Dubilier and Rice Inc., the California Pest Board, the State Attorney General’s Office and the FTC.

The Terminix employee pushed the door open and continued. He was just drilling him with questions my son did not know the answer to nor understand since it had nothing to do with pest control, and he was scared. He was finally able to shut and lock the door and call me. I am angry and scared! I do not like being scared in my own home! This should have never happened. I want this man to receive consequences for his horrible behavior! I would like to know when and what those consequences are please!

Home Office in Pleasanton, CA - All locations roll over to national so every time you call, which for me was every other day for 28 days, you get someone new who takes your info and supposedly passes it on to the local office. But no one follows up to your message or calls to see if you still have the ** (rats) so you start all over with national number. I finally reached the Home Office Manager after 3 weeks and he sends out the tech, for what? Tech checks the traps - no rats, because, you **, there is an opening in the attic that needs to be fixed. This goes on and on and on. They are complete morons. Twenty days later, I have multiple nests and rat droppings. Guess who I am hiring to do the job of a pest control company? A Handyman. Terminix will never get my business again. I called today to cancel and requested a refund which comes from the home office that you can never reach.

By 9am, Terminix had not shown up. Arnie, our rep, finally called us and said he had some bad news. The tent wasn't going to come off that Monday because he had "forgotten" about a procedure they had to do before they take the tent off, and they don't work on Sundays so they would come by on Monday to do it. As a result, we couldn't get into our house on Monday as the tent was still on. I missed work, and we had to pay for another day in the RV. We were assured that on Tuesday we would be the first ones on the list. Eight o’clock rolled around and they were already an hour late. We called customer service, and we were told that our rep would call us back in 10 minutes. We never heard from him (still haven't). We called again and asked to speak to a supervisor; he never called back as promised. We made 8-9 phone calls to try and get someone out to our house to remove the tent.

Finally at 9:30, after threatening to sue them, they showed up and removed the tent. I asked Terminix if they had called the gas company to have our gas turned back on so that we could have heat and hot water. Terminix told us that it was our responsibility to call the gas company. I called them and was informed that the earliest they could come out was Thursday, 2 days later. It was raining; we have two dogs, no heat and no hot water. The gas company told us we could have it turned on the same day for a fee. We asked Terminix to please pay the $35.00 fee as it was their fault, and we never heard back from them (still haven't).

Today, January 31, 2013, I had to go up into our attic. Terminix did not staple their inspection card up there. There is no proof that they were ever here. There is an old card up there from the previous tenting from another company from 1993. As of today, 01/31/2013, our rep has yet to call us back. This company is a rip-off. They take your money and you never hear from them again. I am calling the Pest Control Board due to the fact that they failed to put notice in our attic and garage. I am still paying these people for crappy service. I don't recommend them at all. They also have an arbitration clause in their contract so we can't sue. I am going to try anyway.

She said harshly, "This is Terminix." I asked for a supervisor, got transferred. A lady answered and told me, "There are no supervisors." That explains a lot. I gave her my complaint. She gave me the address to the service in MD! I said, "I just told you, I have that ..." She said, "Then, what's the problem?" This is their Escalation department? Again I explained. I needed to get directions because I didn't recognize the street. It is apparently a side street. She told me to look it up on the internet.

I said, "I want to confirm they are there. She said, "I'm sorry I won't be able to help you today." I said, "This is really inefficient and for you to be the Resolution Center, you really don't seem like you care or even want my business!" She said, "I'm sorry you feel that way," click. I have a small business. Man, I do everything I can to earn every customer. I would have gotten a map out or gotten on the internet and told that customer where the closest main street was. I'd have emailed that owner while the customer was on the phone and confirmed they were there or found out when they would have been there! That's what a Resolution Center does - they resolve issues! Thanks, everyone, for saving my money! Good luck to you all.

I contacted Terminix the next day and spoke to Sherri to let her know that I was spraying bug spray because I had live ants continuing to come out of the window sill and the siding guys need to finish their job so please send out the local guy who never came back. Since July, I have continued to call Terminix with several reps telling me that I should not be billed any longer and they would have someone contact me (with no return calls). Some days/times/reps include: 7/24/12 11:10am Akim; 10/16/12 8:35am Nikita; 10/23/12 2:55pm Kitty; 11/13/12 4:56pm June; Jackie; 11/15/12 8:35am Cindy; 11/17/12 8:03am Jackie; 11/17/12 8:58am Tom; 12/13/12 9:45am Customer Svc; 12/13/12 3:45pm; 4:39pm ** (corp comp dept.). These are just some of the times that I have at work to put on here. There are several more in the Terminix note system. I have been told this issue would be taken care of, and to date it has not. I have filed a complaint and they stated to talk to the local manager who is the same guy who has not showed up as of yet to date. I was told he would call me since July and still nothing.

To have a guarantee and to not show for several appointments and to say there is proof of those additional "stop bys" and not be able to provide to me. It's really frustrating when I took off work those days and sat there waiting for someone to show up and nothing. Then to be told notes don't mean anything. Yes, they do. It backs up what I am saying and backs up my frustration that we still have termites almost 6 months later, and no one has tried to make good on this issue so that I may hire another licensed termite contractor. Why can't corporate review this and see that we are good people with A+ credit and now are being affected because we do not want to pay for a service that was not completed and still have the problem! We just had our roof done by an Angie's List Provider and they saw the termites. They are also willing to verify with Terminix and willing to put in writing so that I can have this contract null and void and the billing to $0 so that I can hire someone that will actually come and do the work they were hired to do.

I called Terminix directly and I was told that there was no fumigation service scheduled for Monday and I must have my days mixed up. I explained to them that I could not have possibly mixed up the days because they (Terminix) were the ones who scheduled our gas to be shut off. The receptionist said that she would have the manager contact me after he got off the phone with another customer. By 1:30, I still had not heard from the manager or Dorian. I called back, and the receptionist said she would leave another message for the manager to call me back immediately. I waited until 3:30 and still did not hear from a manager. I called back a third time and was told that a manager would contact me soon and I just had to wait until they contacted me. Finally, at 5pm, Dorian called me back and said that there was a mix-up in the paperwork and that they could not tent our house until Tuesday (the following day). He assured me that we would be the first priority for Tuesday.

An hour later, Dorian called back and said that because it was after 5 when he re-submitted the paperwork, it was too late to submit for Tuesday and we could not get our house tented until Wednesday. I asked that if he knew at 12 that there was a mix-up in the paperwork, why did he wait until after 5 to re-submit. He said it was because he could not get a hold of my husband to confirm? First, I do not know what he needed to confirm; we were obviously already ready for fumigation. I also reminded him that my husband told him he would be in meetings all day so to contact me. Apparently, Dorian was confused by those instructions. At this point we agreed to have our house tented on Wednesday; however, I asked Dorian to have someone come over Tuesday morning to turn our gas back on for the day. He said that he would do that.

On Tuesday morning, I contacted Dorian to find out when our gas would be turned on; and he told me that all though he agreed to have our gas turned on, he just could not because the gas company needed 48 hours’ notice to turn it off again, which would push our tenting back to Friday. Let me just add a note, I have 3 children. So now Dorian is telling me that I would not have gas for another day. So no gas to cook, no heater in the house, no hot water, and no food because everything was still packed up. But to top it all off, Dorian's response was, "It looks like we are just going to have to bite the bullet on this one. I'm sorry. There isn't anything else I can say but I'm sorry." Really? We? Because it is him living in a house with 3 kids, no hot water, no food, no heat? After I got off the phone with Dorian, I decided to call back Terminix to complain again to a manager. I told the receptionist that I had a question about a fumigation that was now rescheduled from Monday until Wednesday. Guess what, she said, "Um, there is not a fumigation scheduled for that address. Are you sure you have the correct day?" You have got to be kidding.

I told the receptionist that although she does not show that it is scheduled, I want to cancel the order. I called Dorian and told him I want the order canceled and I want our check back immediately. He showed up an hour later with my check, and I asked him to please contact the gas company to turn our gas back on immediately. He said he was already on the phone with them and he would call me to let me know when they would come out. By 4 pm, I still had not heard from Dorian or the gas company. I called Dorian several times, and he never returned the call. I finally called the gas company and was told that they needed a 24 hours’ notice to turn the gas back on after Terminix contacts them. But Terminix never contacted them to turn my gas back on. On Wednesday, at 7pm, we finally had our gas turned back on - not because of Terminix, but because I called the gas company and begged them to please come turn on our gas and assured them that there was never a fumigation. I think they could tell I was on the verge of a breakdown. Oh, by the way, it is now Saturday; I have still not received a call from Dorian or the Terminix managers.

Needless to say, no one ever called me back and I'm out $197. I would strongly not sign up for this service. This company is unprofessional and customer service is terrible. The Waterbury, CT branch is awful. Not even a call back. Please don't give them your business. You will be dissatisfied and out of money.

I thought to myself that I could skip one service and wait for the next service because these are routine pest control that they service my house 4 times a year. However, I then received an invoice for the service they never provided. I wrote them to explain the situation, but I received the exact invoice a few weeks later. I then wrote them again. They came back with another invoice. I called them and they said they would examine it, but I received an invoice again. I wrote and called them asking for their proof of service, but they, of course, have never been able to provide the proof of service because they never did. For the times they did come out to provide service, they would leave a slip with a record of the services they provided, such as something like ".3 GAL of Lamda-Cyhalothrin; Gen Surface spray, etc." Again, they have never been able to provide such proof of services.

To make a long story short, they never correct their records and continued to bill me despite my multiple requests for proof or correction of their record. Today, I received a letter from a collection agency. I do not want this to have any impact on my credit; therefore, I go ahead and pay for it, which is only $94. Therefore, I filed a complaint with the BBB. This organization is unethical and unprofessional. It is a waste of time and money with them.

It has been more than four months, and after contacting them each month, Joelle promised to send me a letter stating that I have a 3-year warranty. It's been another month, and all we get is it's in the mail. I know the mail is slow, but a month? So if you don't mind their techs signing your name, salesmen not returning calls after the job is done and office personnel blowing you off with excuses, then this might be the company for you. I'm just wondering if they used as much chemicals as promised and my termites don't return during my warranty period. Hmmm.

Abridged version: Don't use these, guys. I wish I had seen this site before I used them.

After my husband, who had waited three hours, stated that if this was how they treated clients, he would have to consider his staying with Terminix. The technician said, “That's fine" and he understands that. I called the company to ask about the many issues with all this and spoke with two nice individuals who tried to get action by sending me to their supervisors and then to the manager. The manager, Matt **, was with his family at a restaurant and didn't seem much interested in getting someone to solve the issue by having the technician own up to leaving before the scheduled appointment and have him come back. I acknowledge that people are human and that the people on the phone who didn't follow through to check on the technician and the technician who left before the scheduled time, and then said he wouldn't come back. But I asked if they would rectify it and tell the technician to come back and do the treatment. After discussion, he did agree to talk with the supervisor and have that person or himself call back.

I believe it was Preston or Core ** who called back and stated he knew the technician and was only concerned with backing him up and not acknowledging or more importantly find to resolve the many issues. He’s not coming until Monday when we are at work and school. If we waited until after work then the cat would have to board again and we would need to be out of the house at a hotel until things got under control. He said he spoke to the manager after talking with me and that they agreed to wait 5 days which was his preferred treatment. My daughter got eight more bites in the short time we were back in the house for a total of 18 and is on Benadryl for the reactions. He did state that the technician who said not to vacuum was 100% wrong. He said that the product is to work in 5-7 days as that would give it time to work. I asked him and had asked the manager what we need to do in the meantime as we had a cat boarded and my daughter still got bitten from adult fleas.

He said at one point, the product kills adult fleas and when I said it didn't, he still went back to repeating that the product is to kill the eggs. He stated that he could re-treat in five days and if we didn't want to do that, then that we could part ways. I had explained to both that we were told that it was safe to return in 4 hours and that it was dangerous and misleading when they now say that their product doesn't kill the live fleas. People should be told that it isn't safe to return, especially if they are allergic, that clients and pets are still at risk. The supervisor came down to say the people on the phone should be scheduling re-treatments before 5-7 days. Then why are they and why didn't they say this when we called? Why did the technician not mention this when he spoke to us? Why did he also not leave a note to say he had come and why he left? Is it because it was too early he did not let anyone know so that when we call several times we wouldn't have to waste our time?

It was very confusing as every time I pointed out that what they said and what it did was not working in terms of policies and procedure, they would come up with another story to blame something or someone else. To this end, in reality, their products are not intended to kill adult ones but over time, if people vacuum they will perhaps get rid of them just by the vacuuming? Why then do we need their service? Over-the-counter foggers kill the live adult fleas. The costs of boarding the cat, the hotel fees, the cost for us to do what Terminix was supposed to do which is kill the adult ones, the inconvenience of preparing the house, and being out of the house, the months my daughter will suffer before her bites will heal - who will help us with these things? The company does not own human errors, doesn't honor their own policies, and does nothing to rectify the situations. Poor business.

I woke up Saturday morning and called Terminix right away asking for someone as soon as possible and was told I was scheduled for 10-12 that day. Wonderful! I continued with my cleaning and washing, drying and doing what I could but I kept a picture of the bug so they could see it. 12:30 came around and I called to find out where the technician was. I'll make this part short, I went through four different service agents, got disconnected 3 times when they were trying to contact the inspector (not a single agent called back to confirm they had or had not reached the technician) and finally, I got to the 5th agent. I was not in the best mood at this time, by now it was 1:30PM and she pulled up my account and said, "Ma'am, you're not scheduled until Monday." Five people before someone catches that? So I waited.

Monday came and I waited from 10-12, and finally called at 12 asking where the representative was who was supposed to be coming to my house. She pulled up my file and said, "Please hold while I try to reach him." Great! Guess what? I got disconnected again. I called back and requested a manager, at which time I was given the, "Is there anything I can do" speech so I explained (and yes, very nicely) that no, she couldn't help me because this is what happened Saturday and now we're doing the same thing on Monday. She put me on hold and immediately was able to transfer me to a manager. Brian ** was excellent, apologized greatly and came straight out to the house himself to inspect.

He explained that there had been a scheduling snafu and the individual scheduled to come to my house was on vacation and he wasn't sure why they still scheduled under him. So with the cleaning I had done all weekend, there was no evidence other than my pictures. He offered to have someone come set traps to make sure I did have the bugs before we started treating. With the hassle I had on Saturday and Monday both, he said they would be here at 5PM on Tuesday since that was when I got home from work. I got home Tuesday at 4:45PM and there is a note on the door that they had come and left, call to reschedule.

Needless to say, I was not very pleased. I called Brian directly on his cell phone Tuesday evening (no answer, no message) and again on Wednesday (no answer and yes, I left a message along with a service agent from the other phone number leaving a message) and yet still, no call backs, no answers and no business. Needless to say, I have three other companies scheduled to come already. This is the worst customer service I have seen. If I'm paying someone for a service that from what I can understand is going to be lengthy and expensive, why am I the one calling back and tracking people down? Absolutely disgusted and definitely would not recommend (at least the branch locally here in Dover, DE) to anyone and will be sure to tell everyone I know!

A few weeks ago, I got a call from Terminix to say I owed $96 for services rendered. After a 20-minute conversation, I request that a manager or somebody with authority calls me back. No one called. Then last week, I got four calls from four different people saying the same thing, "You have an outstanding bill of $98. How do you wish to pay before it goes into collection?" I am like, "Excuse me, collection?" Again, I requested a manager to call me. I received a call yesterday from yet another different person repeating the same line. Again, I requested a manager to call me. Finally today, a so-called manager called me asking, "What can he do for me?" I'm thinking, "Have you not read any notes on my file?"

I yet again for the sixth time explained the last conversations I have had with numerous people and his reply was: "We have no record of you calling on 06/01/2012." I have my Vonage records to prove this. "We have no record of the conversation." I know I called to cancel! "You called on 07/10/2012 to cancel." Correct. "Your contract runs from June to May." Not June? So why when I called on 06/01/2010 to cancel was I told I had one service left yet and to call back after it was done and now I am being charged for it? "So ma'am, how do you wish to pay before it goes into collections?" I am fuming at this point. He still does not see where I am coming from and he is a manager? Whatever happened to working with your customers?

In the end, I paid it (which galled me and still fuming over it). But the only reason I paid this is my credit score is excellent and I was not going to let Terminix screw that up the way they have screwed all this up. I will never use Terminix again! I will never recommend Terminix again! Terminix who?

I am angry. When they decided not to come, they should have called me. I don't want to kill every living thing in my house, just the pests. When I asked specifically about the chemicals and application techniques, I did not get an acceptable answer. They treated me like I was stupid and why should they come by to review the situation when they can kill everything. Sounds like indiscriminate use of pesticides to me. When I asked about the safety of the chemicals, the agent said they can't provide MSDS or other safety information. What crap!

Poor customer service. They want a commitment to purchase before they even examine the situation. They want to apply treatments without informing me of the safety aspects - just let us spray and leave. This stupid customer is going elsewhere and spending her money on another service. Don't deal with Terminix. They have poor customer service. Go elsewhere. Thank you.

He took a specimen and said he would get back to me and did. He said it appeared to be termites, but to wait a couple of weeks to see if they disappeared. They didn't disappear, so I called again. Terminix sent my bug guy again, who said he would call the office and make sure they sent the termite guy as they had verified it was termites. The bug guy called the office who set up another inspection. This time the "inspector" came with bug spray and sprayed, saying he might not have gotten them all, to wait several weeks and if they were still appearing to call the office for another appointment.

I didn't see any for about 2 weeks. Then they started to reappear again. I called the office. I told them when the last "inspector" came, he sprayed for termites saying if they returned, to call and schedule another appointment. The website was broken so I couldn't do it myself, so I called the local office. I had an appointment an hour or so ago. Two inspectors came, this time verifying yes, I did have termites but they weren't the ones doing the spraying, I needed another appointment. When the corporate office called to verify previous to the appointment for an inspector, I emphatically told them that I did not need yet another inspector; I needed a followup treatment!

I lost it when these inspectors came in again to tell me the specimen of termites, one of which was still roaming around in the plastic bag, was a termite and I needed treatment. In my experience, I would not recommend Terminix to anyone.

When they tore the walls down, there were active termites. I have pictures of the termites moving their larvae. We immediately called Terminix because our contractors informed us that they could not continue with the remodel until this situation was resolved, which Terminix advised us of the same. Terminix's policy states that they will have a solution to your problem within 24 hours and that you will never have to pay for any future damage or termites. It was more than 24 hours before they sent a crew out to treat the live activity. The inspector named Terri explained to me that, "Your husband and you might want to pull the tub and check the floor for more termite damage." I explained to him that my husband and I would not be doing anything of the sort, that the contractor for Terminix would and should be doing that according to the policy we had.

He explained that we should be getting a phone call from the contractor by the next day to set up a time to come and inspect the damage to give Terminix an estimate. By 3:00 the next afternoon, we had not heard from Terminix or the contractor. Finally the next morning, about 10:30, the contractor showed up at the house. He was in my bathroom for maybe 20 seconds, didn't test any of the other boards around the obviously damaged area and didn't go under the house to view the floor under the bathroom. I mentioned to him what Terri from Terminix had stated while he was here about pulling the tub and the floor. He advised me that he would call and speak with Terri and then make an estimate. I asked him how he could give an accurate estimate if he wasn't going to test any other wood for damage until he came back to do the work.

He said he wasn't worried about it, that he charges Terminix the highest amount possible because he knows he will get paid. He advised me that after he called Terri, he would call my husband to let us know if the estimate was under or over a thousand dollars, as this would effect the amount of time it takes to be approved by Terminix. Once again, my husband never received a phone call. I called Terminix and complained again, explaining again that this was an emergency due to the fact that we were not able to use the bath or shower, and we have four kids! We just wanted their people to do what they themselves said they were going to do. I had also documented every conversation I had with anyone from Terminix up to this point.

My husband received a phone call that evening from the contractor, who informed my husband that he would be at our house the next day anywhere from 8:30 to 1:30 to repair the damage. He informed my husband that he would just be replacing two boards and that's all and it would only take him 30 minutes, and that "You and your wife can do whatever you want after that." My husband informed him that once he arrives at the house, I am going to have our contractors come to the house as well and when he is done "repairing" the damage, he has to sign off on it. Then our contractors are going in behind him to inspect if there is any further damage that was missed and if there is, we will be suing Terminix and him. He was very upset at this and explained that if our contractors find any more damage after he is done, just to call him and he would come back and fix it! Unbelievable!

The next morning, when the contractor was supposed to show, my husband received a call from the local manager and he explained that the contractor had put our job on "hold." Basically, he backed out of the job. My husband explained the hardship that we had been facing due to the fact that nothing was being done in a timely manner and that we had no shower or tub, etc., and that he was definitely contacting a lawyer. He asked my husband if our contractor would be willing to do the work and if so, he could send him an estimate that day because he was going on a vacation the next day and wouldn't be back until the following Monday. Our contractor agreed to this and left the job he was on to come and inspect the bathroom.

As we thought, they pulled the tub and there were several other boards in the surrounding area that were damaged and there was termite damage on the bathroom floor, which meant the floor would need to be replaced. Our contractor called the local manager himself and asked what exactly he needed to send right then. He was told that he just needed the estimate so he could push it through, which was done. Our contractor called me around 4:30 and told me that the local manager called him back around 4 and advised him that he needed more information before he could submit the estimate. Our contractor was back on the job he had previously left and advised the manager (mark) that he wouldn't be able to get it to him until that evening. Mark told our contractor that he would already be gone on vacation and it would have to wait to be submitted until Monday.

Now it is Monday, going on week three of no bathroom and we still have not heard from anyone from Terminix as to whether or not the estimate was approved. And to top it off, Terri, the first guy who came out with Terminix, called my husband on Friday, having no idea what had transpired since he had been at the home and tried to advise my husband that the damage under the bathroom floor was "old" damage and Terminix would not pay for that. I politely called him back and advised him that when we were approved for this insurance and they came out to check the house, per their own person, the only old damage was in our den, nowhere else in the house. So it was absolutely new, not old damage.

There is much more to this story. I thankfully have everything documented word for word and how this company has lied many times over. Absolutely would never recommend this company to any person ever!

On Friday, we called to report that ants had traveled to the kitchen and upstairs bath and needed to be stopped immediately. No response. By Saturday they were at another point in the kitchen. Now they are on kitchen counters and all over the floor. If they had been treated on Friday, this most likely would not have happened. Now we have to live with ants until Tuesday and cannot even try to prepare dinner for our guests.

We will find another company to deal with and will not recommend Terminix to any of our real estate clients ever again because it does not provide reliable customer service.

Once a customer discovers their home has significant damage, Terminix has a proven history (as if from a script) of dragging their heels before addressing the issue, then offering some small penance of patch work to cover the often times extensive damage to the structure. Once the customer finally catches on to what is happening, Terminix often just walks off the job (as was the case with my home after they had a crew of migrant farm workers (non-skilled handymen, half of whom were undocumented and none of which had any workers comp insurance) gut my home over a period of six months.

A week before Christmas, they walked off the job leaving my family and me with no running water inside the house, no working bathroom or kitchen. Several walls were exposed where they removed all the insulation and cold air was blowing through. This has been our worst nightmare. When you take the time to read the thousands of other consumers with almost identical complaints, I feel relatively certain you will think again before allowing this organization in your home. Should you wish to contact me directly regarding any of my experience, please feel free to do so at **. May the Lord be with you in protecting your family and home.

My tenant is upset and he waited for them 2 times already. I called again, and they say sorry we have nobody to go out, we will have a manager call you, and of course nobody called. I called again on Friday, 7/20 in the morning, same answers. I had to act since I was going out of town for 3 weeks so I called Western Pest Control. They came immediately, fixed the problem and I paid them $175. On 7/20 at 4pm, a manager from Terminix called to say sorry nobody can come out, we can schedule for next week. And I said no need, I am cancelling my services with you and you have to pay the $175 since I had to use somebody else to do the job. The best part, I received a $90 bill for regular service on the 7/20 from Terminix, ridiculous. This was the worst service I ever experienced and they should be held accountable for that.

My 3-year-old continues to be eaten alive by these bugs. Back in February, they charged me an additional $1,000, saying that my warranty window had expired. I had to beg them to send an inspector to my home. They told me it sounded like I knew what I was talking about so there was no point. I had not been seeing the tell-tale signs of bed bug (no black spot, molted shells, blood smears), so I needed the "expert" to come and look around to see where else they would be hiding. When they eventually showed up, they accused my daughter of continually bringing the bugs back into the house from school because they didn't see anything and it was unusual to have to treat so many times. Too bad she doesn't even go to school! Not too long after the February treatment, she was covered in bites again.

After tearing the bunk beds apart, I discovered yet another nest underneath the wooden slats that the mattress sits on. I contacted Terminix again, and they sent a supervisor along with the technician for inspection. The tech had been to my home twice before, so I asked if he ever treated under the slats. He said nothing. I asked the supervisor if it was a coincidence that the bugs were now hiding out in the only place that had never been treated. He did not disagree. At that time, I made the argument that I probably would not have had to pay the additional $1,000 had those slats been sprayed front and back and demanded a refund. I was originally told they would be happy to give me half. I told them it was unacceptable. The supervisor then told me I should contact the Commercial division, rather than their residential division, because they were responsible for the initial treatments and it would be the right thing to do.

Can you imagine? I was supposed to mediate the two departments. Not my place or problem. I eventually received the refund in full. Lo and behold, when dressing my toddler this morning, I discovered more bites and found 2 adult bugs and 2 smaller ones under her mattress pad. The new bed is riddled with black dropping marks. I contacted Terminix and they told me I have to wait until Monday to talk to someone about this. My experience tells me that it will be at least one more week until someone gets here to treat. I am beside myself. I have serious anxiety related to this issue and am in the process of bagging $500 worth of bedding for the trash. I already threw away the $400 rug. The bunk bed unit is likely to be next. This issue has cost so much more than the $2,100 paid back in August of 2011. Help!

It was pulling teeth to get Terminix to schedule for another treatment, especially since our apartment is considered uninhabitable, which forced me, my infant son and our dog to have to stay in a hotel. I had to take my infant son to the doc since he's been bitten by bed bugs and had rashes due to bed bugs. Terminix didn't treat the apartment because they thought they heard our dog barking when they knocked on the door and also didn't notify the landlord that they showed up so that they can get the key to treat the place and had to reschedule for treatment. I'm very disappointed as to how Terminix is handling the issue and not handling the issue in a proper manner. I hope that in the future, they will take the issue more seriously.

We got a call at about 6:00 PM last night from a Terminex technician stating that he wanted to come over sometime today and treat the unit. We asked why we had been notified when he had already completed the treatment, and he could not give a coherent answer. We had our first guest of the season last night. We got a call from them at 1:30 AM that they were being eaten alive by bed bugs. We sent our property manager over at 2:00 AM, and she reported that they were everywhere - on the beds, on the furniture, and crawling all over the walls. She also reported that the problem has spread to other units in the building. We have asked to speak with a supervisor or manager and have not gotten a call back as promised.

We called this morning and were told that we would have to wait until they could fit us into their schedule to look at the problem. I called their national number to see if I could get them to motivate their local franchise and got a very lackluster response: "We'll have a manager call you back." They asked if I wanted my money back; I told them I just wanted the problem solved ASAP. The lack of their ability to deal with this problem is unacceptable. They do not seem to understand or care that if this issue hits our reviews, we will lose our rentals, our income, and our property. Any money they refund will not begin to cover our losses. We have just refunded the money for the current rental, which is more than we paid to Terminex. I should also mention that the ant problem, which we paid them to resolve, has not gotten better either. What kind of an outfit is this?

This was the second time and they could not even apologize to me. It was as if they did not even care about my business. Now after canceling my service and telling them I do not want any further dealings with them, I am still getting advertisements in the mail. What can I do to get rid of these people? I have returned the envelops and sent e-mails to them to stop and no response to getting these stopped. This has got to be one of the worst pest control companies around.

Now, Terminix says, "Since you have no active termites, you are not covered." You actually need to find the termites in action, or you will receive nothing. I pointed out to the branch manager that they have documentation that the porch was rebuilt, and that the damage had to have occurred while I was under contract. They still refuse to do anything.

At this point, I have rebuilt the walls at my own expense, and all I really want is Terminix to cover the cost of the materials (which is less than 1 year service charge), they refused. I don’t know who runs this dump of a company, but it seems to me that paying out less than 1 year service charges to keep a 14 year customer would make sense. Instead, I will be cancelling my service, since I have only paid for it to ensure I had the "Ultimate Protection Guarantee". Now that I know the guarantee isn’t worth the paper it’s printed on, I have no use for this company. Terminix is a total scam. Do not waste your money.

Today, between 10am and 12pm, someone was supposed to be at my home. I have taken the day off from work. When I received neither the scheduled visit or a call by 12pm, I called Terminix. The rep was unable to reach a technician or a manager. She would send a message to have someone call me or call me back herself if she heard. By 1:30pm, I called back because I still had not heard anything. Again, a representative attempted to reach a service manager or technician to no avail. I called back at 2:30pm, same story. Technician shows at about 3pm. No apology, just that he's here for an inspection. When I mentioned that I was just filing a complaint and why, he then apologizes and said, "It's been a hectic day." I say that he could have and should have called regardless. It turns out he only did an inspection and had to call a manager to schedule an actual re-treatment. He was unable to reach the manager while he was here, however. Really? Wow. This is not the first issue I've had with this company---just the latest. Avoid them. I will not renew my contract next year.

Please let everyone know, Terminix is not in business to treat termites, they are in business to take everyone’s money until they have a problem. Do not sign a contract with Terminix. Call Allgood or Orkin for all your needs. Just a note to let you know we have a company who will be willing to treat the areas where termites have been, probably during your so called inspection!

We were told there was no evidence of raccoons but only signs of squirrels (we have a history of raccoons trapped and are familiar with their noise and fresh fecal matter). Terminix insisted that only squirrels were present and removed my large raccoon-size Havahart trap and took it away with them. We protested that they would trap animals within the house if they did not trap and evacuate them before finalizing repairs. I had concerns and expressed to them that they were not sufficiently taking the scope of the evacuation and repair problem seriously and had perhaps left themselves vulnerable contractually to rid the house of the animals.

Wire mesh was attached by Terminix staff to only the rear portion of the lower garage near the rear door and underside of the garage roof near the rear door. The house was left in this state with no attempt to replace siding. The contract specified repair and appropriate materials, yet animal activity was still heard on Saturday evening, 03/10/12, throughout the house.

We called again and were told that we had to call on a business weekday. Terminix was contacted by telephone every single weekday afterward at the same national number we had previously used (except for Friday, 03/23/12) to explain daily that there are still animals in the house evidenced by the sound overhead in the ceilings throughout the house and by the fresh fecal matter left behind (raccoon feces is large and unmistakeable).

Messages were left explaining the circumstances and asking that someone return the calls and/or revisit to address the issues. Not a single call has been returned. Issues cannot be reported on the national website. I only consistently receive a message that issues cannot be posted there at this time, despite seeming provision for this on the national site.

They simply will not respond in any fashion (three phone numbers are available to them on our website profile), and I, unfortunately, feel that I have no recourse but to issue a formal complaint. All the individuals working on the house have worn the Terminix uniform and have provided us Terminix contracts guaranteeing termite control, and in this instance, animal evacuation and structural repair. They have cashed the two associated checks for the animal evacuation and home repair.

We live with a stroke-disabled senior and several dogs and cats who would be vulnerable to assault by rabid raccoons and/or squirrels. I would like the provisions of the contract honored and the house rid of the raccoons and squirrels still inhabiting it from the time of the intervention two weeks ago. We have not had any problems with the termite control contracted two months ago for a one-year period. I hope there will not be similar problems with the termite control contracted with Terminix, but I am losing faith when a major national company utterly refuses to respond to concerns. Your help is needed.

As the day went on, I called Terminix to ask when he would get here and was told between 1 and 5 pm. At about 3:42 pm, I called and asked again because we had a prior engagement for the evening and was told they would not make it before 5. At this point, I think she was frustrated with me even calling because she answered "Do you still want him to come at 5?" I responded I would like him to get before 5 and was then told "I know what you would like, but am asking do you still want him to come at 5?" At that point, I was getting a bit frustrated with their scheduling and now, for sure, with their lack of customer service. I did respond "Yes, if we are still home."

Well, at 5:12 pm, I called them and got a California call center. The lady looked into it and told me that they had tried to contact me but that I hung up on them. It seems she cancelled our appointment, and I was also told that a manager would call me and that the one I had dealt with was probably closed. I have already called Orkin back and am waiting for him to get back to his office to check scheduling me in. Really, my thought on the matter comes to this. This person is going to come to my home every 2-3 months, and I know I would not feel comfortable with Terminix at this point, and the person from Orkin seemed exactly like the kind of professional I need.

If you want to deal with a professional in their field, do not call Terminix of Aurora; and on the same note, if you are at all concerned about who you trust with you or your home's welfare, choose Orkin. I would like to add the name of the young man from Orkin, but without his knowledge and for the sole purpose of this being about how bad my experience was with Terminix, I will not.

I called. They came and looked around again, checked traps, and said they will come by 3 days later with an expert to see if he can see something they are missing. That 3 days was up 5 days ago! I called, and was told a manager will contact me within a few minutes. That was 28 hours ago! I then called their corporate office. They said, "We’re so sorry you are having difficulties. I will have a supervisor call you within 24-48 hours!” Really? Is this your best customer service? After several months, I still have rats, probably destroying my attic and creating dangerous situations not to mention it is downright creepy! This company needs to answer to a higher authority.

My daughter, living in the same city, is not required to have money taken from her credit card. I am supposed to have the Ultimate Protection Plan but have had no internal inspection since October 2010. I found that they had cancelled my account and I called to ask why I had no internal inspection since 2010! As yet, I do not know the consequences!

He advised me he would send out a supervisor the next time, if I would give them a chance. I told him, "fine, we will try it again". I believe the scheduled date was 1/21 between the hours of 8AM and 10 AM, or 9AM to 11AM. I can't totally remember the hours. Snow started to fall, lasting an hour or less. I got up early to take my kids to their dads at 730AM, an hour before he was allowed to have them, so I could be back in time for Terminix. The representative called me to say the roads are bad, and he wasn't coming. Okay, 1st strike, the roads were not bad anywhere. I just came back from driving 10 miles, and they weren't even dusted. A supervisor was supposed to come (per Matthew). I said reschedule. The next Saturday morning, I received a call from Terminix, saying he was on the way, and he was on the schedule. I said, "funny, I'm glad I'm home, because no one called me to schedule it". He gives me the bill (folded and clipped, so I couldn't see the price), and then asked me to sign the electronic thing, which I did. That was a done deal.

Once I received the actual bill from Terminix in the mail, I called your office to complain about. Not only was it not $70.00, but it's now $124.00, which is more than the normal $119.00. I talked with a representative, who said she would have a manager call me. A manager didn't call, but Matthew did. He advised me he never quoted that price. I said I didn't say you did, I said the lady he called 3 times trying to talk me out of it did. When I talked with you, I told you what she quoted me, and I agreed to stay, because you also said a supervisor would come out.

He then proceeded the hard sell. He was trying to sell me insulation as well, and quoted me a price of about $2,000. He gave me financing options, and it wasn't until I directly asked that he admitted there was an 18% interest charge on the financing. I told him over and over again I had to speak to my husband first, but he wanted to set up an appointment as a placeholder so we could get the work done if we decided to do it. I agreed, and he had me sign this little electronic pad he had to check if I was eligible for the financing and hold the date. Then he went out to his car and printed out the paperwork and left it on my kitchen table. Right after he left I got a message on my phone from his manager saying that they couldn't do the date we had selected (which was 5 days out) and he had put my job on the books for the next morning. He said if he didn't hear from me he would assume that was ok. Seriously? I called the number he gave me and it was a generic number for Terminix, so I couldn't reach him directly. I called the guy who had set up the date for me, and he was very pushy about wanting to get the job in. I became uncomfortable and restated that I wanted to talk to my husband first. He said ok.

Upon reading the paperwork that evening I discovered several things. First, I had apparently signed a contract saying that they would do the work! I was shocked. I know I was at fault for not asking more questions about what I was signing, but he had me sign a little electronic pad with no visible instructions or paragraphs, and he didn't even tell me that I was signing a contract! There was a cancellation form, but you had to deliver it to the head office (which was 60 miles away) within 3 days. I was furious. I had told him I still needed approval from my husband, so why would he think I was okay with signing a contract? Second, he had told me numerous times during his spiel that Terminix would cover any reoccurrence of the termites, but he never even mentioned that I would have to pay a yearly fee of $225 for that protection service.

I called the Terminix number immediately to voice my frustration, only to discover that I was also still on the books for the job the next morning even though I'd told him I couldn't do that! And they said they didn't know if they could cancel it because it was after 9 pm. Needless to say, I spent a somewhat sleepless night, and my husband was forced to drive my cancellation form all the way to their main office the next day.

Today I had a guy from JP, Erlich, come out and he told me within one minute that the damage at my window was from carpenter ants. He explained why he knew that, and quoted me a price of $275 to treat it, which was much lower than the $2,000 plan Terminix was trying to push on me! I was so mad when he left because I realized that the Terminix guy was either not skilled enough to even identify the pest problem I had or was outright misleading, lying to me to try to sell me expensive services. You draw your own conclusions, but based on his shady behavior all around I have a suspicion. So, in the end we have ants, not termites. We will never do any business with Terminix again. We’re relieved that we did not give them a dime.

They would need to spray down everything, even my couch. So I bought into the scam. I purchased bed protectors for 2 beds and box spring. After the initial treatment, I was still getting bitten, so I called Terminix, and they assured me someone will be out to spray again. After having to play phone tag with them for a week, they sent the same person to exterminate. Next day, I woke up with bites on my face, and when I went to use my laptop, I noticed a bed bug crawling on my arm, so I put it in a zip lock bag, and called Terminix.

They did come out, but this was the last free service I was to receive from them. My issue with the whole situation is that, I had never seen or heard about bed bugs, until I moved into this apartment. The consultant should not have told me that it would only take 1 service, and the bed bugs will be gone for good. I am still suffering from bed bugs, and now I am very cautious on who I give my money to. I spent $945.00, and I ended up throwing everything away, and still continue to get bitten by bed bugs.

She then got back in her truck and left! My car was in the garage; therefore, I guess she assumed no one was home. I called and talked to Troy who sent her back to my house and was crediting me 3 months I believe. However how many times have they done this to me? We have been loyal customers over a year, and now, I question if we have ever received any of these services when we actually were not home. Very disappointed, especially from a company you would think you could trust.

In the meantime they would send me bills every couple of months saying I owed them money. I would call, tell the person what the situation was and they would say ok, the documentation was there and fine. However, they stopped coming out and at the time I was willing to work with them. Finally my frustration set in and I contacted the HQ, they listened and then promised me that the local manager Dave would call me in 24-48. Heard from him a month and a half later, he had left a message, however, unfortunately I was out of the country. When I got back I called him, he still to this day has never returned my call and I have called a few times for him.

Two weeks ago, I got an email stating my credit report had changed, come to find out, that Terminix, turned me over to a collections agency for $135. In the meantime, they have never called me back. Never tried to settle the problem (although, I do have the documentation from the rep stating what had happened). At the time had given all info to prior manager, concerning cost of China etc, so everything is documented.

I have recently listed a complaint with BBB and I will continue to do what I need to do to get this resolved if they continue to not communicate with me. I will see this through to the end, as they have shown poor customer service, malicious intent and damage to my person.

So we called and I told the lady on the phone what happened and she said sorry, we don’t do that. Needles to say, I was very upset because I cancelled the other company that I had coming out. Why should I suffer because the guy on the phone does not know what he was talking about? I told them I would not use them anymore. I got home and found a paper in my door saying they sprayed for bugs. I called them and asked why they would send someone out? They said they did not have that in their computer because I cancelled. The best part is I don’t know how they sprayed—my gate was locked.

They would come when no one was home, like who knows if they ever sprayed. I called to cancel my cc payment for the year I paid because I did not trust them anymore and I prepaid for the year. They never called or sent a bill but they just sent me to collections. I explained to the guy what was happening. I have called at least 10 times to ask for a bill on what I owe them for two sprays because that is all I owe them. They tell me $225.

Really? How could that be when the whole year is $270. No one will send a bill. Then I called and two people I spoke to said I don’t owe anything. Then they tell me to call my local office and I do and I get someone in in another state. Very unprofessional. Again, no one will send me a bill not even the collection agency. So until I get a bill and someone will talk to me that can make any sense out of this—why some are saying I owe nothing and some are saying three and some don’t know?

I have never dealt with such a unprofessional place that has no regard for customer service. I do not owe tem for three sprays and I will not allow them to bully me into paying them. They threaten me with collections because I don’t owe them $225. They are a bunch of thieves and I want to take me out of collection and I want all my money back. They lied to me on the coverage and then sent a guy out with one trap with no bait. They should be sued.

Basically, they scammed me out of $1500. Long story short, I contacted national Terminex and they told me to deal directly with the branch in question, who refused to help me. Interestingly, I ended up meeting a woman who used to work for them (at a different branch) and she told me that there is no way to truly get rid of termites. She said she knew my type of complaint because she said there were lots of people who complained that the Terminix man never came out to their homes and said that he did.

I will recommend you to write a letter of cancellation and confirm with a phone call to the local branch and speak to the Service Manager to confirm cancellation. Be nice and tell them that they can be sued if they send the technician again (happens often even if you talk to the CEO of Terminix) after that, they have no right to go to your property without your permission and/or charge you. Have a great day!

Within the industry, Terminix is known as a company that deals in volume, not quality. They hire tons of people (mostly as field technicians). They don't train them very well at all. They are teaching them how to answer just the questions that they will be tested on by the state, where they will be working, so that they will pass the pest control operator exam and get their license. And they send them out to work a route as soon as possible. You can be pretty sure that unless your technician has been in the business for more than 3 years, he doesn't know much of anything about how to get rid of pests. In the industry we call this the "spray and pray" technique. And, because Terminix is not a good company to work for, very rarely do technicians last 3 years.

Now, each Terminix branch has a branch manager. He is in charge of the service managers and the technicians. And he is the one who needs to find clever ways to deny your claim, that the termite damage you have in your home is their fault because they didn't find it or treat it properly. He also spends a great deal of time being harassed by the district manager for not making enough money per hour for the branch. Because of the pressure he's getting from above, the branch manager takes it out on the service managers who are in charge of the route technicians (the guys who come to your house). He'll tell the service managers to have the technicians shorten the amount of time they spend at their stops in order to increase the incoming dollars per hour. The more stops they do in an hour, the more Terminix makes. This, of course, is not a very good sign that you will be the recipient of quality inspection and pest control treatment.

You see, in order for a pest control technician to do a good job, he needs to do a thorough inspection first, not just whip through your house, spraying the baseboards, and getting your signature. He needs to spend time up front to take his flashlight and inspect the hidden areas for pest infestation. He needs to get under the cabinets, look under and behind the refrigerator and stove, and check the compartments of your electronics (microwave, blender, coffee maker) for roaches. He needs to check the drains for fly larva. He needs to get in your basement, in your crawlspace, and in your attic. He needs to circle your house outside slowly to check for rodent entry points etc. You see, pests don't often live out in the open where they can be seen (and if you can see roaches out in the open, then you've already got a huge problem, but that's another story).

The branch manager will also push the service managers very hard to reduce the amount of pesticides that are doled out to the technicians for use in the field, because pesticides cost big money. The branch manager wants to keep his overhead down and so he will have as little of it on hand as possible, and will be very stingy about handing it out. As a result, the technicians are often out on their routes with the bare minimum amount (and often less) of tools with which to fight an insect or rodent infestation. Many times they won't have any of the material required to do a proper job.

When he's done with the service managers, the branch manager will then hammer the sales staff about selling more new accounts and upgrading existing ones. He will call them to account for completing a certain amount of termite inspections per week and then ask them why they didn't sell each and every one of those customers on a termite job, even if they have no termites. The intent to sell you service you don't need is very real and it's how they make most of their money.

Also, as an aside, never buy termite bait station service. Termite bait stations do not work. They “can” work if the termites happen to be near the bait station, and happen to be hungry. But often the termites will cruise right by the bait stations. The word "bait" implies that bait stations draw the termites to them. This is not the case at all, and so the word "bait" is really not accurate. At best it's a hit-and-miss proposition. It's better to have your house surrounded with pesticide pumped into the ground and allowed to seep into your foundation as well.

The bottom line is that you are better off going to a smaller pest control operation. Look for a small company, or even a single person, where the PCOs (pest control operators) have been in the business for many years and know what they're doing. They will usually shoot straight with you. And they will almost certainly spend enough time inspecting and treating your home to do a proper job of it. I cannot stress this enough. Stay away from Terminix!

Terminix managers are unconcerned about their employees work ethics. The customers are not valued by this company so I had to call Memphis, their headquarters, to get results.

Last Friday, 9/23/11, the guy from Terminix came to the building and said he was informed that I wanted a full spray. He did the job okay. But to hear my name and the infestation situation being the topic of gossip made a bad situation even worse. I've never had a problem like this. And I don't intend to take any of this with me when I vacate. When I mentioned this to the person who calls herself the manager, I was told that every apartment in this complex is severely infested. I really don't think it's part of the spray guy's job to discuss what is a very embarrassing problem with other gossiping tenants. Just do your job! And stay out of other people's refrigerators!

My tenant called me several times after, that she noticed termite activity at front door, frame, and living room wood floor. On my return to the house from 10/2010 to now, the problem has gotten worst. I could not enter my house via front door. The locksmith said that because termite activity had raised my floor level and displaced door frame. Termite activity is in kitchen now and I can hear crackling constantly throughout the house. I called Terminix to report what has happened to my house? I thought they had eliminated the termite. Terminix said, since I did not buy their ongoing service warranty to continue treating the house every year, there's nothing they could do. I am not even sure house was properly treated for termite in first place. So, unless I kept paying every year for them to come out to treat the house, they could guarantee nothing.

The gentleman who called was very polite and professional and the call concluded with my feeling like we were on the threshold of great things as far as Terminix agreeing to pay for the damage. However, I've not heard anything since that phone call and it's been over a month. On top of that, with September getting ready to wrap up, it seems like we're at that point where if any reseeding is going to happen, it would need to happen soon. Please give me a call and let's nail this down. I'm still a "satisfied" customer for the most part, but these last few weeks have me feeling like an afterthought and I would like to see Terminix take care of this.

Thanks!

We set an appointment for yesterday between set hours, at the end of the set hours I called customer service and they said they did not see in the computer system why a tech did not show up so the supervisor would have to call me the following day as they were gone for the day.

Next day I still did not hear from anyone so I called at 3:00pm to inquire why, the customer service rep said they were all in a meeting and I would most likely hear from them the next day (day3). She then informed me that it will depend on what type of bee and asked me to identify them, as if I was a bee expert.

I cannot believe that they can get away with this and even question if they were performing the service that I was charged for. I still have not received a call and now I am looking for a company to take care of business. I believe now that the company is misleading and charges for services that they do not perform.

I am allergic to bees and have to take my children out in the dark so as to not stir them up and would have gotten someone out if they would have been honest.

I asked about the house, if they(termites) did get to the house. He was reluctant, but agreed to look at the house. I told him, "Since the tree is over the roof shouldn't you look at the roof, and he responded by saying, "Oh its fine." I was dumbfounded. He then looked at the basement rafters with a flashlight. He said that he could not see anything but the termites could be between the walls.

I asked him if he had anything to test with and he answered, "Oh now, we can just treat you are suppose to treat every year, anyway." I asked him how much. He goes, "I can give you a discount $899." I wondered because how is he going to give me a discount, without me having a coupon. Well, he said that he is giving me the lowest possible discount to benefit me.

I called my dad who is an exterminator and he told me that the guy is a bunch of nothing. They could put a stake in the ground and it will confirm if I had the termites or not. And he could have looked to see if there was any saw-dust looking damage along the foundation and inside the house. He didn't. This company or employee was not either trained well or he does not know what he is doing.

They sold me a line of BS. They set it up so that consumers cannot reach technicians to cancel the contract. You get a call center in Tennessee for a NY state problem. Call center dispatchers are nice, but cannot help me with my swarms of bees. They are a complete scam. They take the money, run, and hide.

I called to pay for the bug report they did and was told I'd be called right back by the person I needed to talk to. Three hours later, I called again, got dropped twice, and finally got to the person who was supposed to call me back. He didn't think they had done anything wrong and didn't care.

Now, they took him away from us and transferred our service to La Grange. I received an e-mail two weeks ago stating that we would have our service on that Thursday. No one called and no one showed so I called yesterday and was told that they serviced us on the outside this past Wednesday. This is not acceptable. We have now set an appointment for tomorrow between 10-12 and I asked that the technician call the night before.

This has not happened before. If tomorrow does not go well, I will cancel our contract for termite and pest control at both properties and find another provider. We absolute wish that Mr. ** (Marietta office) be reassigned to my contracts, it's the only sure thing from Terminix.

Guy came and said he can't see any ants. I was dumbfounded. He sprayed around the perimeter of the house and in the kitchen. Three days later, the ants return in full force. I went on vacation, am now back, and ants are still here, in and out. Terminex mailed me (why?) a bottle on indoor ant spray. I tried to call to ask if they would come back, do they guarantee their work. I called, got as far as putting my area code in the system, and the phone went dead.

Have they gone out of business? I am not surprised.

I finally refused to pay the bill until a real service was done on my home and they sent me to collections instead of doing the service right and I have worked there. I dealt with harassment on the job for several months. I also witnessed a salesman sign a contract and a check for a customer without her consent. She was blind and thought he was leaving her pamphlets to go over with family but instead he signed her up for services and filled out and signed her check without her consent. These people have no ethics !

Finally, after calling the local office myself, I was given an appointment between 10:00AM and 12:00PM. At 12:20, Hugh ** arrived to assess the situation. He said that they were bees (surprise!) and that he would send someone out the next day to fix the problem. As I was swatting him with my fly swatter to get the bees off of him, I explained that I felt I had been misled and wasted hours waiting for someone to try to sell me a service contract and that this was an emergency. He said they had no opening for that day and the best he could do was 7:00AM of 8/6.

In the meantime, I could "suck the bees up with my vacuum". He also said I should be careful since, as evening approaches, they begin to "swarm" and this could be very dangerous. I told him I had already been stung numerous times and was frightened for my pets and family. He said there was nothing he could do.

How could a company like Terminix leave consumers with a swarm of angry bees and just walk away? Needless to say, I was able to find someone else within one hour who came and fixed the problem.

When I called Terminix to cancel the appointment for 8/6, I was told that her computer did not even show an appointment! That evening someone called from Terminix to confirm my appointment – after I cancelled! Obviously, customer service and Terminix inspectors need to improve their customer service.

Very unprofessional. You don't do half, you should do all like you said. I don't want to deal with headaches at all!

The technician came and did the job and my husband who was home at the time gave the technician the balance of $800 check #2301. That would have been the end of that. A few weeks later, I started receiving invoices we still owed the $200. I called Mike regarding this and he wrote them a note on the invoice and signed it that we were paid in full.

A few months went by, another bill came we owed $200. I called them on this and they are adamant we owe them the money. I received a call last Friday, July 22 from Juanita (800-537-1476) about the same $200. I tried calling but to no avail. I called again on Monday, July 25, to complain why they are insistent we owe them. She said she would send our account to collections. I checked my register for the month of March, that check was cashed on March 21 for $200. I have called again today, July 27, spoke to someone and she said they will send our account to collections.

What really galls me is they are too lazy to look for the check. Someone probably posted to someone else's account and will not admit it is their mistake in the first place and I refuse to do their dirty work for them. I have no use for incompetent people at Terminix and I will never use their services ever again! I hope this time my voice is heard and something will be done about this travesty.

You cannot get Tallahassee office on the phone; it is picked up by a phone bank somewhere in the US. Last summer they made three appointments for my yearly termite inspection, and kept none. This summer so far, they have made two, and have kept none.

It will cost me $800 plus to change companies. I feel I am trapped.

Also, I called them last year to help with a carpenter bee problem; a man came, and confirmed I had carpenter bees. He told me how to get rid of them. I am a senior citizen, and do not need to be on a ladder, mixing chemicals and applying caulking. I am not in the pest control business.

This company has lost it customer relations, and its reputation as a once respected company.

I have no way to prove this but it is the truth and I hope they aren't doing this to other senior people.

I'll review my experience with you. I called on Wednesday, June 22, 2011, to schedule an interior appointment because I was experiencing an ant problem in my kitchen. They scheduled an appointment on Saturday, June 25, 2011, from 10 am to 12 pm and guess what, no one showed up. So, here I spent four hours sitting at home on a Saturday (I gave additional time in case the tech was running late).

I then called your company on Monday, June 27, 2011, but something was wrong with your phone lines. I kept getting hung up on or receiving busy signals. I then attempted to call back on Tuesday, June 28, 2011, and finally reached a representative named Chris, who, by the way, did not provide his name when answering the phone. I had to ask for it. He sounded like he just woke up and he asked me for the phone number associated to my account and I provided it then the phone went silent.

Guess what, he placed me on hold without telling me. I thought he hung up on me, so I gave an additional minute and when he finally came back to the line, he asked me for the same information all over again. I explained to him that the tech did not show up on Saturday and that I wanted to reschedule. He asked me for my contact information and stated that he was going to forward to my local office and that they would call me to schedule the appointment. Well, I waited all day and no one called me.

So I called back at 3 pm on June 28 and asked for a supervisor or manager and the woman took my information and said she would send an email to have someone from the local Terminix branch call me back regarding my issues. To date, I have not heard from anyone.

As you can see, my experience has been less than great and here I sit and my kitchen still has ants. I will now try to contact another company to have them come and treat my house, which is a breach of Terminix's contract with me as I have already paid for this service this quarter.

I will be terminating my contract with Terminix. I've been a customer of Terminix company for a few years now and this is not the first time my appointment was blown off. Finally, I still can't figure out how I have ants in the first place when your company supposedly treated the perimeter of my house.