Terminix Reviews

We were gone from our home several months, only to come home and discover 4 very long hanging mud tubes hanging from 2 of our bedrooms' ceilings. I called to have treatment as we have a multi year contract. We were told that it would take several weeks to get an inspection, and it was only then that a follow up treatment would be scheduled. Who knows how many weeks THAT will take. Apparently there is no concern on the part of Terminix that these tubes break off and live termites and the sand/saliva mix end up on our beds. Sleeping under these tubes is not pleasant, and it seems that we signed a worthless contract. We could call another company to deal with this immediately, but since Terminix has already been paid, we don't want to pay twice for service. But then, no service, is NO SERVICE, so maybe I need to hire someone else?

On Sunday 8/23, I noticed what to be one of my worst nightmares - a bed bug scurrying across a bed in my home. After calling a few pest control companies, Terminix was the one that could come out the soonest to assess the situation and advise us of our options. In a panic, we signed an agreement totaling $1,800 to treat our home for bed bugs. The salesman gave us his thorough explanation of how to prepare for the treatment, and we did as such the night before our initial Rapid Freeze treatment that took place on Wednesday 8/26. The morning of 8/26, I spoke with the supervisor who scheduled the treatment and followed up on some of the preparation tips we were given from the salesman. He chuckled and said, "Jeff's crazy. I don't know what he's talking about... Don't do that." This was the first big red flag for me.

I have had a rodent problem for the last 4 months, I had Terminix come out to treat the problem. For 4 months they have not been able to control the problem. The worse problem is that they make appointments and do not show up. They have been a no show 3 times. I had to take time off from work and they do not show up. They do not call or let you know that they will not be there. I even spoke to the branch Manager, Chris **, who himself made an appointment for an exclusion inspection and assured me that the problem will resolved. As usual, no one turned up. I called them 3 times that day to find out if they are coming over. Every time, they told me that a message has been sent and someone will be in touch with me. Yet there was no call or response. Finally they told me no service was scheduled. As off filing this complaint, no one has had the decency to contact me.

We have taken Terminix service during the month of July 2015. The reason behind taking the service was due to lot of ants seen at my home. First Service was scheduled on 07/10/2015. This service went well. Did not see ant for next two months. Service was quarterly and paid for first quarter. Seen ants again after two months and scheduled another appointment on 9/18/2015. Appointment we got was after two days. Since it was after two days, and also kids are at home, we had to clean the ants ourselves. So when the technician came out for the service, we asked him to do the service we received like the last time, but he refused and was adamant only to take care of the places where we saw the ants. He did the service on all the bathroom sinks and where we saw the ants (at that time there we no ants because we cleaned two days back). We did not receive the service we requested.

I bought my house in 1988 and shortly thereafter I came home and saw a disturbing site on the north end of my house. I looked in the phonebook and decided to call Terminix because of ads and knowing they were a reputable company. I had an infestation of carpenter ants and they came out - did away with them. I have relied on their service since and have been very pleased.

We called Terminix and the salesman showed up on time and sold us on their quarterly service. He called the home office and scheduled a technician for the next day between 3-5. No one came, no one called. A little after 5:00 I called the office and a nice woman said she'd try to find my technician. I was on hold for 40 minutes (my phone measures the length of the call) and had to listen to a 20 second new age jazz background repeat over and over and over. Someone else finally picked up and said they would have the technician call me. I left my cell number. Now it's 8:30 at night and nobody called. I call back and only had to wait on hold for 30 minutes. The scheduler informed me the first opening was in a week. I told her not to charge my credit card and called Catseye - wonderful service. Terminix is literally a waste of time.

Terminix technician said he treated the perimeter of our house on 9/16/15. That's funny because I was home and no one knocked and you cannot access the rear of the house except thru the small front doorway. Did he treat the front door and leave? So, I call and each time I call it's a minimum of 3 different representatives. I must speak with and a minimum of 18 minutes on hold to get nothing resolved other than "a manager will review the case". They continue to bill me and it's a horrible giant taking advantage of people who cannot afford to sit on hold for hours to not be charged $139.32 for a service never completed.

I thought they did an excellent job. My service technician was very professional.

Terminix makes it impossible to talk to a customer service rep. Like other professional organizations, Terminix should have a person to speak to or they should call you to give an approximate time of arrival. The first time they came to my house the service tech said that they only do spot treatments. Really? That is not what they sold when they were so eager to sign me up. By the way, their products did nothing to help. I found better advice and products at Lowe's Building Supplies.

We have used Terminix for annual inspection for termites for over 30 years with great satisfaction. They are thorough and professional in all areas. We have added their bug spraying on a quarterly basis in the past 5 years and again are quite satisfied.

The service has been excellent, our technician is very good, know what he is doing by his conversations & explanations. He is efficient, the service usually last the three months. I think there has been only 2 or 3 returns before next scheduled visit. Josh seems to be an dependable employee.

Inspection went smoothly with no hassles.

My experience with Terminix has been great except for getting my service scheduled when I will be home. I work Monday thru Friday and have to take off if my service is scheduled during the week. I have always requested a Saturday service, but the phone service can not seem to know what day of the month are Saturday.

We are very pleased with the man that comes. He comes when he is suppose to and then is able to meet the need to come into our home. We appreciate this. Also when questions were asked to improve the removal of fleas from our home, he was willing to give guidance.

Technician didn't show. Waited on hold on three separate calls for a manager until the line went dead.

I have a contract for termite protection. Called as soon as noticed activity. Technician came out right away. Positive for termite activity. Terminix here in Tucson then told me I had to wait a month before they will come & treat my home as the damage goes on. I find this unacceptable! How can you get them here sooner???

Always on time, very professional, very neat and cleaned up after each day. Called back one day to do additional work.

Latest service - As always, friendly, courteous, and thorough.

They waived my fee and closed my account accordingly. Thank you!

My Service Technician Hopeton ** is always friendly, and courteous. He takes time to talk to me, explain what he is doing, and shows interest in what I have to say. He's Great! I have told all my friends what a great company Terminix is.

I think your service is fine but expensive. A young lady came to our front door last week and offered the same service and more, for $89.95 and FREE one-year inspection of our home for termites. The same week, you sent me a flyer explaining a $5 increase in your fees. Maybe we should switch.

I have been a customer of Terminix for many years. Recently, they fumigated my house and all went very well. However, after all was done, I noticed that the block wall surrounding my property had received some minor damage, obviously from someone standing on it during installation or removal of tenting. I contacted customer service on three separate occasions and was told each time that someone would be in contact with me to resolve the situation. I was never contacted. Eventually, I gave up, paid a handyman $300 to fix the wall and moved on with life. As a result, I am seriously considering canceling my monthly Terminix service.

Reliable service, always on time. I especially like the fact that we've had the same technician for a number of years, so that continuity of service builds a good relationship with the company.

I recently bought a historic home and decided to get the year round pest treatment with Terminix. I had my initial appointment which was timely and the technician was friendly. When I asked him how the house looked he reported that it was fine - he didn't see any traces of anything. He treated the outside and inside as agreed in the plan. Four days later I get a mouse behind my entertainment system. So happy I have my new pest plan I contact Terminix. I downloaded their app to request service and it didn't work (as a millennial this was really annoying). I scheduled for someone to come out on the 20th. At the scheduled time I'm called and told that they need to reschedule. We reschedule for the 23rd. On this day I get a call asking if I can be there a little earlier because this technician has a meeting to attend at 7. Um I guess I will leave MY job to convenience your job. Ok no biggie, I want to get rid of this mouse.

Since July 2015 my husband and I have called the Terminix customer service center on our bill. We tried to pay the fee for a service in full before 18.99% interest kicked in (1300.00). They WILL NOT return our calls. We got shoddy service. They couldn't cover the vent that was a rodent threat and did not give us the $180 credit. We have been told they would send us a bill with the credit - so many times we've lost count. Apparently the Crocodile Hunter of Bugs has taken over the company and is straightening up the mess he inherited (seems to be the company line). No credit of $180 for a job they did not do. No returned calls. Phone calls when we were guaranteed a credit so that we could pay the balance without interest. Called local. Called our guy (we've been customers for over 3 years) - no response. Our only choice is to go to Better Business Bureau and make sure that all our referred friends change to Orkin.

After almost 4 years of using the maintenance service, we actually had an issue with yellow jackets coming in the house. The answer was just to spray outside and hope for the best. This went on for almost 2 months with no progress. Both my husband and my dog got stung inside the house. I called to let them know that the situation wasn't getting better, and they wanted to charge me more to find the entry point and seal it up. This was not acceptable to me so I cancelled my contract. I had prepaid for the year and was given a 5% discount, which they took away in total when they refunded the last quarter. Meanwhile, we have received numerous calls trying to get us to sign up for termite service, when they can't fix the problems that they should. To say that I will never use Terminix again nor recommend them to anyone is an understatement. What a waste of time and aggravation.

We have been a Terminix customer for close to 20 years and have never experienced such TOTAL failure from a company on handling and responding to an issue. The issue started when a person from Terminix showed up for what was our regular outside service with two trainee with him. The main person told my wife that he had to do an inside inspection. My wife said NO, but he kept on insisting. She finally realize this man was not taking NO for an answer and reluctantly let him in. Now note it has been a standing item that inside inspection’s only done when we request them and that I am present when done. With that said the one training the others sent one around the outside of the house to supposedly do the scheduled outside service (have no means of verifying it). Meanwhile the main person and a trainee look around and went into our basement.

I got baiting stations from Terminix 7 months ago. According to my contract, if there is termite activity, they will come take care of it. I started seeing termite activity over the weekend, so I called them and they scheduled someone to come look at it on Monday. The person never showed up. So I called them back, the earliest they could reschedule for was Wednesday. Again, no one showed up. There are termites eating my house, even though I have their extremely expensive baiting stations. They are not fulfilling their end of the contract.

No problem with technician. He did a great job. Problem is with scheduling appts. & letting me know when & who is coming. I want Tyler for my technician & ONLY 8:00 a.m. time frame. No other time. The other tech that came did a great job. I just don't have the time & inclination to walk a different tech through everything. Please ONLY TYLER & ONLY 8:00 a.m.

I've had my account for a few years now. When I've had additional problems someone was sent out to solve the problem quickly. I just wish they'd treat the whole yard along with the house instead of just around the house. I have dogs so when they go outside they bring in stuff in from outside.

We ordered and got the treatment. They steam cleaned the mattresses and said they dusted with powder in the baseboards which never happened. Then they encased the beds with mattress protectors but forgot them for 1 bed and won't call me back about when they are going to finish the job. I should be refunded all my money since I'm protected by the money back guarantee even on the contract page that I signed. It states no supplies were used.

Tech was very helpful and explained his plan to rid us of the problem of rats and mice.

Customer service reps gave the tech the wrong information so my 1st appt was rescheduled without me knowing. I found out when I called them well after my appt time. A tech finally serviced my home and he was very nice. The follow-up appt a week later was a no show TWICE. I spoke to the branch manager Mark **, who apologized for the confusion and wanted to rectify the problem. He personally scheduled my follow up appt and again no one showed up. I then emailed him August 21, 2015 about my disappointment and I have not received a response yet. $100 down the drain! I will NEVER EVER use them again and will tell EVERYONE I know to do the same.

I would have to say that since you guys have been around here, we have had fewer bugs. Although, recently we have noticed a few centipedes lately. Other than that, we are very happy to have your service here.

I have had good experiences in the past both with the outside pest control plan and termite annual inspection. All service technicians have been courteous and friendly. The last annual inspection was mainly an outside walk around and was not as thorough as past ones were. Attic and crawl spaces were not checked, leaving it up to me to notify Terminix if I spotted any termite activity in those areas if I accessed them. Also wondering if the annual criteria may have changed to an outside one year then a complete house inspection the next etc. since report findings are kept on file for active plans.

I received an e-mail and later a recorded call the week before informing me of a termite inspection on Monday, August 24, between 10 am and 12 noon. I understood that the inspector would need to come into the house to inspect for signs of termite activity. I made arrangements to be at home during that time period and put up our household pets. Only on the morning of August 24, shortly before the scheduled appointment did I get a phone call from the Terminix national office informing me that an inspector would not be available to make the appointment on the 24th and informing me that another appointment had been set up. This has happened to me before and it's totally unacceptable to set up an appointment and then cancel shortly before the appointment is scheduled.

I have been a customer for many years for Terminix home pest control and termites protection. I have been very pleased with both services and continue trust them to protect my home. They have been always prompt and polite on visits.

I think they do an AWESOME job especially at our vacation home. I'm allergic to bees and wasps and we have none at our cabin. They also take care of the termites, although it is expensive, it is peace of mind. I like both of the men who do the applications at both of our homes. I feel that makes the experience even better.

"I'll be back!!!" Schwarzenegger said in Terminator... Why in the heck does Terminix miss 4 service calls in a row? It's been 4 months since my last service. Spiders everywhere!!! The regional service manager Nancy ** Promised service today. Guess what!!! When I called after waiting 3 hours they said there was no service scheduled. Do they have a union work action going on? I call it breach of contract. See you in court. Hasta la vista baby.

We purchased the "Residential Exclusion" service for $1400. The service as explained by the salesperson was to seal up any holes in the exterior, garage, and crawlspace of the house so no rats could enter. On the day of service, to my wife's surprise, one man showed up, went around the house quickly and in less than an hour said he was done. When asked why this cost $1400, he said he had nothing to do with the "money" and just did the work. When asked what work was performed he said he patched a hole in a crawl-space screen and put mushroom caps on the roof vents. He never went inside the garage, the crawlspace, or the attic as we expected by the conversation with the salesperson and as detailed in the contract as common rodent "Access Points".

Other Terminix services introduced by specific salesmen have turned out to be less delightful experiences. In 2012 I was led to believe that my house was in serious peril due to "possible" infestation of rodents, and that I needed their expensive products and services. It sounded serious, and I arranged two follow-up independent inspections by other pest control companies that proved negative.

Matt ** diagnosed termites when other inspectors didn't and treated them effectively.

Received an email from Terminix asking me to use their pest control service. I spoke with the sales representative Mr. ** and decided to use the pest control offer of $43 per month. He took my banking info and instead of paying $43 Terminix did an ACH check for $159. I was told a refund was issued and no one can tell me if a check was process for me. The branch manager I even caught telling lies about my refund. Employees are restricted in their jobs that no one can tell me if a check was mailed to me or given me the check number. Terminix sucks with policies and procedures.

Mr. Darrell ** is a great technical. He make sure customer is satisfy.

I recently had a bed bug problem I called Terminix and they started treating my home. The treatment didn't work and on top of that I was charged for encasements that I never purchased. I talked to customer service and they are going to deduct $100 of the account. They never explained how bedbugs work or how treatment worked and they told me I had to wait. The technician didn't even to the complete rooms. He did a little part of the room and that was it. He also treated the couches and that didn't work either.

I just wanted to write a quick review and tell you how wonderful Al is. He is my technician and he always has a smile on his face and is always very accommodating. Thank you very much!

I started with Terminix in August. They have cancelled appointments that have been confirmed. When I call demanding to talk to someone I get no one to return a call. I have asked for my money back and now no one will call me back. I still have the bugs and the last time he was there, they were there less than 5 min to treat 3 room. This company is a joke and I will be going somewhere else. Oh wait I can't because I can't get the $1500.00 they stole from me even though they say 100% guarantee.

I have been a Terminix (residential) customer for a few years and have not been happy with Terminix's method of scheduling annual inspections. Firstly, payment for inspection of over $200 (increases every year) needs to be paid upfront. Terminix emails a scheduled appt. a couple of weeks in advance. Frankly, I miss this email sometimes. One year the inspector came out anyway and inspected only the outside of the house. I didn't realize I had an appointment. Most years, the inspection is just cursory and not very thorough. Something I can do easily myself (but don't because I want to keep my guarantee).

Our house was sprayed and the bugs just kept coming back. I know they say they will come in between visits and respray but it got to the point where I was calling them every couple of days to come out and still found ants in my kitchen all the time. Whatever they use for pest control is not effective. We used to have Orkin and never saw an ant after they sprayed. The guarantee is also a joke. They guarantee your money back for the quarterly fee but in fine print you'll notice you won't get your initial 200 some dollars back. Waste of time and money.

Spoke to a specialist and was able to come to a resolution. I am truly pleased with my lastest interaction with Terminix.

Received several voice mail messages requesting that I schedule the annual inspection for termites. Upon receiving another reminder, via postcard, I called Terminix to schedule the inspection, only to be advised that the inspection had been completed the prior month. I advised the Terminix representative that the inspection had been completed, or even scheduled, as evidenced by the repeated voice mail messages and post card from Terminix. I was advised that I would be placed on hold, while the Terminix rep attempted to schedule an appointment. I was disconnected. No return call.

I have been a Terminix pest control service customer for more than a year. I signed up with them primarily for controlling ants. I called them a week ago asking for an extra service because of an ant infestation. Even after many attempts nobody at the central office could contact or locate anybody at the local office. Hence no service could be scheduled. They supposedly left emails/messages for the local office but nobody ever called me to set up anything. In any case my regular service was scheduled for 9/17 morning and nobody showed up. Once again hours on the phone with the central office and they tried to contact someone at the local office and they couldn't. More messages left.

We've used Terminix for several years. They are always on time, are courteous, get the job done, answer any questions we have, explain what they did and leave.

Paid for a two (2) year Terminix Exclusion Annual Plan in June 2015. The plan included getting rid of rodents in the attic and exclusion from future reinfestations. As of September, the infestation problem has not been resolved. I have to call repeatedly to have someone come out because the problem persists. This company doesn't care about solving the problem as long as they get the initial sell. I rate them a ZERO for "Service After The Sell".

OMFG! I was on hold for 10 minutes before anyone answered the phone - which they didn't - so I hung up! BTW - They do not have wait music. Instead, they have an overly enthusiastic ** who didn't stop talking for a single second. They automated "hold" person was recorded to have zero (0) seconds of 'her' not talking. I'm so agitated having been on hold for so long! HOW RUDE AND INCONSIDERATE!!! NEVER NEVER NEVER use this company! God forbid you have to call them and be put on hold for over 10 minutes before any human answers. No THANKS. Highly unprofessional. Highly annoying. And if anything, I'm now agitated having waited for so long. No!!!

Clifford is our number one guy! He is the reason we stay with Terminix. Though at the same time, we have used them for rodent control and they did a very thorough job. They are not the cheapest; however, they are responsive.

Your reps left two lights on in the basement and left the gate to the backyard open. A mean dog in the neighborhood got in, and luckily I saw him in time to get my cats into the house.

The all around service is horrible. They are super EXPENSIVE and have the worst customer service. I initially called because I needed service for ant control. I was told by three different people that they have to spray when they come out. Well... The guy comes out and squeezes these little gel things in a few areas of the counters and rooms (in less than 10 minutes) and informs us that they don't spray. Three weeks later we were full of ants and I placed another call in which once again by two people I was told they do spray. They sent out the same guy and in less than 5 minutes he was out, never sprayed and again used that gel.

One problem we have with your service is that you keep changing your routes so we do not always have the same guy. We used to have Nick for a long time then you switched us to Dominic and that was fine but then you kept changing to others. I do not want to have to be home when they come if not convenient for me but if I am not and a new guy comes he doesn't do a thorough job. Please leave Dominic or give us back Nick.

I bought a new home and had quite a bit of work done by Terminix from installation install, new vents, treatments and a sump pump for under home. It seemed like everything was fine, then a few months later, I was in the home office and I stepped back and fell through the floor. I immediately called a contractor who came over. We investigated and noticed the sump pump was recycling water against the floor joist and sub floor. I contacted Terminix and they sent a guy out that afternoon too. He investigated and say, "Yeah, the pump wasn't glued and the pop off valve wasn't working." He went back to his truck and grabbed a tube of sealant, crawled back under the house and sealed it.

We have Terminix from last 14 years. And we have termites in our house. Terminix informed us that the type of termites present are not covered in our policy. So we asked for extension of our policy to cover the termites present in our house. Our house is in CA. After numerous call to Pleasanton, CA office we were told Terminix do not serve tenant occupied houses. The house is Tenant occupied since last 6 years. I reached out to Terminix Headquarter and have so far talked to three different people in Liaison office. Each assured me of a call from local timing office. No one called so far. It's over one and half month.

I received a call from customer service stating that they were issuing a full refund.

I contacted Terminix on the morning of Sept. 15 to set up an appointment to treat my home. I spoke with a gentleman named Alvin. I explained my situation to him. I am in need of IMMEDIATE attention because my daughter is severely allergic to the fleas in our home and had to miss school today due to the bites. He assured me my problem would be taken care of quickly and efficiently. He gave me an estimate & talked me into doing a 1-year service agreement that would guarantee their work for 3 months after the initial treatment and a discounted price every 2 months after that. I gave him my payment information and I was told a local branch would send someone out between 8 am & 12 am tomorrow 9/16. He went over everything I needed to do in preparation, the service agreement details and account number, & the confirmation email details I would receive after the phone call.

Inspection seemed like a sales pitch. The proposal seemed excessively expensive with no low cost options. I've heard the same from other Terminix customers.

Everything has been fine. Would like to see 5 sprayings for bugs a year instead of 4 with the extra squeezed in during the summer.

Usually it is easy to set up appointments, but it is possible they work their service people too hard. The service people are always pleasant and polite. I find Terminix a bit expensive.

I constantly have to call to make things happen. I've written two letters to corporate and no response. One on 9-5-2015 and one in 9-12-2015. Suppose to scan traps each week for first three and then each month after... Not happening. Said would spray under crawl space... Tech said they don't do that. Finally after lots of complaining did. Much more problems, but too mad to keep typing.

My rep is always on time and effective. Great service all year long!

I'm generally pleased with the service Terminix provides, though I'm often frustrated by their scheduling. Online will say one date and time, which is confirmed by email reminders, but on more than one occasion the Tech has been a no show. I don't think the local office keeps up with what customers see online. I've been mostly pleased with the actual service once I receive it.

Have always arrived on time. Have not had a problem. They are knowledgeable and very courteous and friendly.

Terminix recently treated an apartment where the tenant saw a mouse. The treatment did not help at all and the problem spread to another apartment. In the original apartment not one mouse has been caught and there is evidence of more. I called to schedule another appointment to redo the treatment and they did not show up. I also called to schedule an appointment for them to check to see where the mice were entering and again they did not show up - this was two days in a row, and these were not the only times they have not shown up. Also when you call and are transferred, the call goes to limbo because they do not answer. Also on the occasions where I was told that a Manager would call me to discuss the issues, they never called. Extremely disappointment with Terminix and I will also be reporting them to the BBB.

I think the prices are fair and the service is top notch. I have not had an issue at all since being a customer.

All appointments were cancelled. Have had service for over 15 years and now this???

Dean is great always goes above and beyond what is expected. Always on time and comes when suppose. Calls to let you know when he is going to arrive. Very pleased with Terminix over the many, many years I have had them. Had them do other things besides bug spraying and did it well.

Knowledgeable field workers. 800 phone people need help dealing with people.

Called to schedule an appointment for an inspection. We agreed on a time between 5 and 7 PM EST. Received a call from someone to confirm appointment. Could not reach phone when called but called back a few minutes later. No response, left message. Received a second call from someone 3 hours later, could not immediately pick up since I was still at work. Stepped out and called right back, no response, left second message to call me back to confirm. No one showed up at my appointment. Called Terminix customer service to advise of events. After initial contact, I was told that I would be prompted to correct Department. Left on hold for over 20 mins. without anyone coming back. Called second time. Explained situation, told that I would be transferred to someone that would help me. Left on hold for over 15 mins. before I hung up.

We are pleased with our service and our technician.

Terminix has given us very good service since we started using them 6 or 7 years ago. They've been prompt and show up when scheduled.

I have been a Terminix customer for over 20 years and have never had any complaints about their service. Recently, I had a service appt. for one of their techs to show up between 3 pm and 5 pm. I called at 2:30 to see if they could tighten up their arrival estimate. They said they had no new info so just be there between 3 and 5. So I went home and waited. I gave them another call about 5 pm to see how late the tech would be and was told that the tech scheduled for my house was not at work that day. I guess the first person I spoke to did nothing to check on the status of my situation. The second person I spoke to was very apologetic and set up a service call for the next day between 3 pm and 5 pm.

They bill me twice, or not at all. Then call to tell me I'm past due. They assign me a time for service and don't tell me about it so the technician arrives unexpectedly at an inconvenient time. They call to sell me a service I already have. They know I want my attic checked for rats every time, then leave a dead rat in a trap up there because they send someone too big to get through the access door. Etc.

I have no problems with the services that Terminix provides. They are great at pest control and ensuring that I never have problems with termites again. The thing preventing 5 stars is the fact that their scheduling SUCKS. My past 2 visits have been ON THE WRONG DAY. I changed one a few days before the scheduled visit because I wouldn't be home. They came anyway. This was for quarterly pest control. I always make sure I am at home to allow them to spray inside.

I called Terminix to come give me an estimate for my mobile home. I have termites. They sent out a woman named Meritza. She goes around and measures the home then sits me down and tells me the price of 1,350 with a 2 year guarantee. So I wrote the check. At this time she told me they don't cash the check until the day of tenting. So a few days go by I'm set up for tenting on the 28th of Aug. A hurricane came up during the week so I canceled on Tuesday August 25 until the storm passed then we would set up the appointment again. So on August 27th I look at my bank account and saw that Terminix had cashed my check after I told them to cancel. Now the storm is coming at me and I have no money.

The mosquito treatment is effective but we have a large area so I did not expect eradication. The roach treatment is not as effective as we would like. We need rat treatment but I am concerned about secondary transfer of poison to our cats. John, our regular service representative is fantastic. It is comforting to have someone go through your home whom you can feel totally comfortable and trusting with.

We paid up front with a check for two services with Terminix. Based on the initial meeting, wrote the checks expecting a contract faxed or mailed. Never happened but local did cashed the check with headquarters not knowing they have cashed the checks. Terminix headquarters do not communicate with their local branch. From the month of May to current, been trying to dispute billing. Been in a nightmare. Contact with a min. of three people, put you on hold for est 20 minutes, then get disconnected. To resolve, they say they will call back within 24 hrs. This happened 3x. They never call back! Headquarters will not take any responsibility. All they want to see is their bills get paid! Somebody please help from this nightmare!

Terminix has been to my house 4 times to spray for bedbugs. The first, second and fourth time they had some guy who didn't even spend 5 minutes in our house to try and rid the problem. The third time we actually had a halfway decent fellow who knew what he was doing and how to do it. When I called Terminix to see what could be done because there is still activity in my home I was told I would have to purchase another plan. Now from where I'm standing I already paid the $600 dollars for them to come in and rid my house of this problem so why do I still have it?

Tommy our Tech does a great job and is very knowledgeable and always willing to make sure we are taken care of every time he comes and does our bi-monthly service.

The service provided by Terminix has always been terrific. It is the technician, Gary **, who is always on time, very professional, very knowledgeable, and extremely friendly that makes the experience outstanding. I would recommend Terminix to anyone.

Inspector showed up last week and did inspection. Everything went great until he stood in my driveway and ran down the Republican party and presidential candidates for 30 minutes. I am also upset by the fact that Terminix has jacked up my annual cost of service by an average of 6.3% for the last 7 years. I am seriously considering using Orkin or a small local provider.

We had ten years contracted with Terminix over ten years and already paid over $3000 for them. They came once a year, and never found and tell us our house has any terminal problem. However, for this year, due to our payment delay two months (because forget to send out on time). The investigator said he found a terminal problem outside of my house. It is sooooo odd!? Ten year no any problem, but only two months overdue, then the terminal is showing!? As the results, we have to pay $1200 to "treat" this "problem"! Please let me know should we continually through this company or not?

Had probs getting rid of July-Aug. fleas & vacuuming every other day, bagless vacuum dumped way away from house... but other than that, good service.

I cancelled Terminix in April 2015 and then they charged me May 2015 and came out 2 weeks ago. I told them we canceled them and the tech continues to spray... I called Terminix and they said, "Why are they charging you if you cancelled in April?" and tells me my account shows that I cancelled in April and then they recancel it and said they would delete that day's bill and refund me for charging me in May and said it would be 3-5 days and it's been 11 days and I still don't have my money...

There was no notice that the service was provided or rep was present at my house. Therefore I do not know if the service was provided.

Your service technicians are always very courteous.

Annual Termite Inspection. Timely, efficient and professional service!

Terminix has proven to be a dependable pest company. I have requested additional spraying inside the house on two occasions during the last few years and both times they came out quickly and took care of the situation without additional charge. I feel very comfortable recommending Terminix to friend or family.

Did what I asked plus great service.

My tech Daniel ** is wonderful - easy to talk to and addresses any issues. Gave me his business card when I told him I that the 1-800 staff could not get in touch with the local office to move up my appointment.

Well pleased with you keeping my home bug free.

Flash takes care of the pest control for our beach house and is just so courteous. He lets us know when he'll be there, even when we are out of town. And he texts us to let us know if he notices anything (even non-pest related...like the leak in our irrigation!) Great guy! Great service!

Advance notifications are always sent via email regarding the date that services will be performed. Technicians are always courteous and helpful regarding any issues or questions that arise regarding insect issues. Inside services are available whenever needed.

After having termite service with Terminix for years, I let them talk me into insulation for my attic. They sold me on this "great rebate" that GA Power & SCANA would give me for this purchase and the fact that it would lower my heating & cooling costs. Well it's now been months since the installation. There have been no savings and SCANA says they lied to me because they are not offering any such rebate!

I moved into an apartment that has roaches and the complex is contracted with Terminix. On 9/1/15 lady came out to treat the property. Her attitude was very rude and short. She didn't care about what I had to say but she said she would fully spray the house, use bait and it would take at least an hour. She was acting shady so I got in the car, pulled out of the parking lot and then came right back and parked on the other side and lo and behold not even 15 minute later she was done spraying and went and sat in the truck for longer than she was actually in my apartment before she turned in the key to management. I came in the house and immediately check for wet spot of spray and there was only a couple of places sprayed. She didn't even go upstairs. She spray a couple.of cabinets around the door hinges and only placed 3 bait traps in my 3 bed 2 bath townhouse.

I signed up for service. I have been informed that I can cancel service within service with no charge. I was totally unsatisfied as tech didn't listen to us, didn't spray outside home thoroughly, didn't remove cobwebs and didn't spray all corners of home. When I called customer service and she was rude. So I cancelled service even within 1st week. Then I get calls for paying back money for which I owe nothing as per contract as I cancelled it within 30 days. Now I moved out of that place, still they call me for pay 117$. They transfer me from one dept to another and then comment that branch manager will call me back. But no call even after 1 month or 2 months. They themselves don't know the process. Today they transferred me to corporate management and the lady says she has nothing to do, it is the resolution dept does something. Please I don't recommend this service to anyone who thinks their money and time valuable.

Your service has kept us free of termites. And if I see any roaches, you send a technician immediately. All done outside--no chemicals in the house.

Service forever (monthly). The older man (Kevin) who handled our house couldn't have been the better face of a company in shambles. Sad part is, he passed away this year. (Probably from their toxic and no other alternative chemicals) Rest his soul! Now, we never see anyone, just a bill left at the door and cobwebs abundant on the day a bill is left. Three weeks ago we had serious ants in two parts of the house. Tech came and left, all was good. 4 days later they came back with a fury. We were told it would take a few days more to take hold. Thus, booked another appointment the next day and the person never showed up! I spent all day calling and having half the company tell me different stories - but the best one was that the tech who never showed doesn't even work in this area - they admitted the system does that often.

Terminix service has been great over the years - minimal if any bugs in the house and if we do find the occasional stray - we call and the service is quick and painless to get rid of them. Professional and friendly.

Signed up with Terminix. Part of my contract was follow ups every 2 weeks. Whole month of August, my appointments were constantly rescheduled and no tech ever came out. Next appoint is for tomorrow 9/3. They tell me "no, next appointment is 9/15."

Terminix is the worst for exterminating bed bugs. Do not do business with them! About a year ago in June we called and had a consultation with them. The man who talked to us asked about a year warranty and we agreed to it. We had a contract drawn up for about 1100 or something higher I can't remember. They were to come out when the house was ready and spray. We had a death in the family and pushed back the appointment. We found out later they had canceled our contract when we called yet we were still paying. By September I think our first spray appointment happened. The exterminators were paid to spray the whole house instead sprayed one room, a closet of another room and some furniture. We question this but they said there was no need to spray those areas.

I went on the computer to schedule my time. I put for it to be from 3-5 pm and the guy had another call close to my house and came early (1:08 pm). I didn't get any call or notification saying he was early and came home and saw he already came. Had to call him back. He was very nice about coming back. I was just irated that he came early.

I own a home that I have rented out for the last couple of years. I have recently moved back into that house unknowing my last tenant left me bedbugs. I had Terminix come in. They sprayed, had to have them come out a second time. When he came out the second time he only sprayed the rugs and I asked why he only sprayed the rugs. He said it looks good and that I was all clear. That was a lie. I was calling not even a week later. I lifted my bed up from the frame and about went crazy when I seen the beg bugs plus all the bug guts or whatever it is. They did come, for the 3rd time, out only a day or 2 later, which I asked them to bring out a new cover for the box spring since it had all the bug guts on it.

I am very disappointed with Terminix. I called them to get rid of roaches that got brought into my home and they have been coming out every 2 months to spray and every time they come out I tell them they are not going away and are getting worse. I am locked in to a contract with them. I have not gotten any return calls and when he comes in he don't even spray well and now I have even more and they was just here a week ago.

I hired Terminix to fumigate our termite infested house in August 2014. I paid $5,200 for a 10-year warranty that states: "If your home is ever infested by drywood termites again, Terminix pays for any future damage repairs. 100% satisfaction or your money back." We discovered new infestation in July 2015. After a couple of no-show appointments, a Terminix inspector acknowledged the new infested areas but I never heard from him again. I called for someone to treat the damaged areas.

Signed up for a year of service (money back if not satisfied). The person came out, stayed 5 minutes because rain started, never came back. Called and scheduled another appointment, never came back. Called and stated we want the contract cancelled, they said "cannot do that, we will send out someone again." We contracted for ants and for a hornets nest. We still have ants and the hornets nest. I put my complaint via email to Terminex main website which stated "we will get back to you very soon." No one ever responded. So now, we have informed them verbally (multiple times) and in writing via email that we want nothing more to do with them. We are still waiting for a credit to my account. I guess we will have to just contact the credit card company and put this charge in dispute. This is ABSOLUTELY THE WORST company that I have ever had dealings with.

Date of service was 8/20/15, tent treatment for 3,800. I am a renter at the property it was done at and somehow I got a bill for 3,800 and I don't even own the property. The fumigation was set up and done by Mark ** (our landlord and owner) which he is aware also of the continued problem of ants and now roaches as well. He told me Keith ** had told him the same that the fumigation was for the ants. So now he is filing a complaint with the BBB, they can only help to mediate between both parties and document it. They can't force a company to do anything or take away their license or fine them, etc etc. So anyhows, we were all under the impression they were fumigating for ants which is what Keith ** the licensed field inspector from the Santa Fe Springs office in California had us believe the fumigation was for the ants. We didn't have a problem with termites or bed bugs or roaches or rodents of any kind, just ants everywhere.

Contacted Terminix to do a pest inspection that is being required by Quicken Loans to refinance my home. Terminix said they could do this. We set up a time and my wife took off work to be there for the inspection. It was scheduled for 8:00 AM. At 10:30 AM she called the company back and they said the agent was on his way. Then about 11:45 the agent called and finally arrived at 12:30. He did the inspection and left us a bid for a contract for pest control services. Terminix was told on the front end we did not want to contract services at this time - we needed a pest inspection only for a home closing requirement.

I have been with Terminix for about 3 yrs now. We woke up this morning to a pantry full of ants. First call, our next appointment isn't for a few weeks out. I called to see if we could have someone come out sooner. I explained what the situation was over the phone and the lady said they could have someone out in 2 weeks. When I asked if they could come sooner she put me on hold... for 38 minutes and never heard from her again. Call 2, I called back and the guy was friendly, put me on hold for 41 minutes then a lady came on and said "can I help you," then IMMEDIATELY said "I cannot hear you sir." She hung up on me.

I scheduled an appointment on 08/26/2015 for Terminix to complete a pest Service and treat some problem areas. I took off of work so that I could be present when the technician arrived. The technician never showed up, however when I logged on to my account he stated that the service had been completed. How?!?! When I was home the entire time and waiting for him to show up. I called Terminix again the next day to reschedule and told them I needed a complete service done including the inside of my house. They scheduled the appointment for 08/28/2015. AGAIN I took off from work to be home to receive the technican. The window for the appointment was from 3 - 5. At 5:30 I was still waiting and did not receive a call and the technician did not show up!

I hired Terminix for a bedbug problem in my home. The inspector came and looked for bedbugs and saw activity. The technicians came and we were told to wash all our clothes. We did 21 loads of laundry and had our pets put away for four hours. It was physically, financially and emotionally hard on us due to the heat. After returning home the bedbug problem seems even worse and are crawling on us during the day. I have called several times and they just keep saying that they will be back in one week. THIS IS UNACCEPTABLE!

I hired Terminix and had them treat my home for swarming termites. Holes were drilled around my foundation, pesticide was added and I was put on a three year contract to pay them. Termites have returned. I contacted Terminix. They tried to get more money from me until my son intervened. I am 88 years old and they promised that they would repair the damage to my baseboard and walls. Now they won't answer my calls or my son's calls. I would love to come back and post that this was a simple misunderstanding, but I am sure they have moved on.

Terminix and their employees are unprofessional, care little about their customers, are money hungry, rude, and unreliable. I work for a hospital and a medical group. Both facilities are looking for a pest control company. I have stopped them from even considering Terminix after this horrible experience. I will deter anyone I know from starting/continuing services with Terminix. I am in the process of mailing a letter to the Corporate Office. Let's see how that goes. I cannot wait for Orkin Pest Control to service my home. I explained to them the experience with Terminix and they informed me they would have cancelled the bill. Again, Terminix is horrible! This has been the WORSE EXPERIENCE I have ever had with a company and their employees.

Made four an appointments for an inspection. The first appointment they called one hour into my 2 hour window to reschedule for another day because they had "overbooked". The next 3 appointments I had no calls, no shows. They didn't even have the common courtesy to call to say they would not make it. I made an appointment with Orkin who came right out for an inspection. I am waiting for them to call me back to schedule a treatment. Terminix is very unprofessional. Would not recommend them unless you like playing games.

Regarding their pest control - it's useless. They only spray where they want to, which is so irritating! Furthermore, despite asking many times for a different technician, they'd send the same guy over and over again. Regarding termite protection - that's another huge scam. Just putting money in their pocket for nothing. I am sure, when you really need protection, they'll charge you an arm and a leg for that as well.

I recently was contacted by a Terminix technician. The tech informed me that he was running late and wouldn't make his appointment window. We agreed on a rescheduling of this appointment for Aug 24th between 10 am and 12 pm. I contacted Terminix at approximately 11:45 - 1 am to confirm that the tech was still coming. The woman that received the call was clearly eating or chewing something making it very difficult to understand her. I was informed that the tech was scheduled for a 1 - 3 pm timeframe. I informed the customer service rep I could not miss an entire day of work hoping the tech would show.

Terminix charged me for one year contract that I did not agree to. I agreed to pay the additional charges if they could produce a contract with my signature. A contract was signed by someone else. The dispute ended up in a collect agency and now hit my credit report.

I hired Terminix to do an outside spray of my home for insects and a crawl space inspection for pests, specifically rats/mice, and insects. The external spray was effective. The inside inspection of the crawl space reported no mice or rat activity. Subsequently, during the sale of the home, the buyer's home inspector found dead rats and signs of activity in the crawl space. The dead rats were obviously there and dead at the time of inspection and were lying on the floor of the crawl space... not hidden.

After finding hundreds of flying ants in my home I called Terminix to have someone come out. I was delighted to find out someone could be out later that day, between 4 and 6 on a Friday. At around 5:15 I got a call from Terminix but they hung up after I answered, even though it only rang 3 times. I called the number back but it was the general Terminix switchboard. I ended up on hold for over 50 minutes. By the time I got a hold of someone who knew what the call was about they said the inspector could not make it today but would like to reschedule in ten days. By then it was too late to get another company out until after the weekend. I had given them a credit card number; they said it was never charged but I will be watching to confirm this is true.

I had an inspector from Terminix come to my home on 8/17/15 and an exclusion and pest control treatment was set up. The inspector had me sign a contract and never explained to me what I was signing. He never told me that my services would be financed. He just asked me for my social security and told me where to sign and to expect a bill in the mail within 45 days. To my knowledge he made it sound like I would be receiving a monthly bill. I have been calling the inspector and the company since Wednesday up until today and I never received a call back from anyone. Mind you the inspector told me to call him if I have any questions. Very unprofessional. I guess once he got my signature, who cares about the client.

I am a 10-year Terminix customer (acct # **). Contracted for termite tenting with my neighbor, 05/05/2015. Tenting crew incompetent and damaged both roofs. Damage reported to Terminix immediately. My neighbor who is not a customer was promptly reimbursed by a service company. The damage allowed rats to enter my home and required further service. I have called 8 times, sent a letter and partial payment, and still no response from Terminix. Very dissatisfied and will probably cancel service if unresolved shortly.

The technician never showed up and when I called customer service to see what happened, she giggled and said the truck must have broken down. When I asked her why the technician didn't call to let me know since I scheduled my time to be home during the 2 hour window, she continued to giggle and said he planned on being on time. Very unprofessional and I will never use or recommend this company.

I have been a Terminix customer for several years. In April of this year (2015) I called to add our recently purchased cabin to my account. I felt the amount quoted was extremely high for a very small cabin. Substantially more than what I was paying for my home (4x the size). At that time I did not add the cabin, but instead shopped around. I found someone locally and called Terminix in May 2015 to cancel my account. The representative asked why and I explained the situation. Yesterday I opened a letter from Terminix, thinking it was an advertisement, but it was a delinquency notice for a service that was performed in June. I called Terminix to explain that my account had been closed. The individual I talked to said someone from the Branch would call me within 48 hours.

My 94 yr old relative paid Terminix to spray for ants for years. Now we discover carpenter ants have moved in and have done structural damage to her house. Calling customer service bounced me around for an hour with zero results other than them sending a guy to look for termites that she doesn't have. Finally, days later, and after my builder fixed the wall and roof, I reached the branch Mgr who told me- "read the contract, we're not responsible." He wouldn't offer to negotiate or even offer free spraying. The ads say 'We have the best guarantee in the Industry.' I find the ads deceptive. I called my US Senator. His office agreed with my point, told me to call Better Business, the US Office of Consumer Affairs, and AARP for Consumer alerts. It all could have been avoided with better customer service...

I signed up for Terminix service on June 2015 after receiving a flyer that listed all the service Terminix provides. I called customer service and it was explained to me that service is every two months but I can call them anytime I have a problem if I have any problem. I was also informed that included on their service is removing spider web which was one of the main reason I decided to sign up for service due to the fact that I have high ceiling therefore this is an ideal service for my home. I had my first initial service the same week I signed up and that's when I met the technician assigned to my area and his name is Miguel. Then the second service appointment came and that's when it all went downhill.

Service agent left about an hour ago. I went to do laundry in the basement and saw bug spray/liquid dripping down my walls. Some on my son's video games that we store in a wall holder, some by my 5 year old's puppet theater. Liquid almost reached the floor in some spots. My kids play in that basement! Luckily I went down there before my children did because the agent said nothing about it! I immediately called Terminix and told them what happened and they put me on hold, and on hold and on hold! I do not want them coming back to my house but I do not even know how to end my service agreement. They conveniently leave that information off the website.

We've used Terminix for some time now but last May we terminated our contract because they couldn't get rid of the ant problem. We were then billed for a full quarter of the year (3 months) when we only used one month. We find it unfair to have to pay for something we're not using. Terminix DID NOT get rid of the ants. We are willing to pay a third of the bill, since we did not use the whole quarter but Terminix is telling us that's not possible. Now today we were told that if they had been called out to service the property for just ONE time, it would cost just as much as they charge for a quarter of the year. On top of this Terminix calls our house an average, twice a day. Today it's been three times and it's only noon! We are willing to pay for the service we received but not for a full quarter.

I was a former customer a year ago, the price I paid for services was $109/quarterly. For that price, Terminix came out at the start of the quarter, sprayed and didn't come out again unless I called and had other pest issues, usually I didn't. Good service, and worked well. After a year, I called to cancel - trying to save money, thought I would suspend service. When I called to cancel they offered me 50% off my current services. I declined at the time, since I was trying to save money - but great try.

I have had Terminix now for over a year. Usually they are on top of things. I love my technician and this is not his fault. I paid in full for my Benedict treatment for my yearly spray. This month I called to see when the service was going to be performed, due to four months of no communication. I called and customer service indicated that they only have one instrument to perform this service and the service manager would call me on Monday to schedule something. I receive a call on Tuesday indicating that the service manager came to my house on Monday and no one was there and the crawl space was locked. What happened to the call on Monday? I am just really frustrated on having to call and schedule things that are routine. Big waste of my time as each call takes over 15-20 minutes. There is a serious shortage of technicians and communication. Does anyone have any suggestions for a better pest service in the Durham county area?

We purchased the encapsulation from Terminix after having water, bug and wildlife problems in our crawlspace. We were told that we would no longer experience any of the previous problems and they installed a dehumidifier to take care of any moisture problems. We have had Terminix out more times than I can count for flooding in the crawlspace, faulty or not working dehumidifier (which has been replaced and still breaks) and we also now have wildlife living under the house. The encapsulation is less than 1-year-old. Not one problem that Terminix guaranteed us that this encapsulation would fix has worked. We are unable to get in touch with anyone in management and are still paying for an $8,200.00 product which does not work. So very disappointed!!!

After paying bills on time and in full for 3 years, received a call from a strange tech saying he could not perform service but wanted to reschedule. We said we did not want him to come and wanted to cancel the service. No one came to our home. No form showing work performed left at the door. However, a bill came in the mail. We wrote that service was not performed and to cancel on the bill and returned to Terminix. Called and explained 3x's. Transferred multiple times saying branch manager will call. Still not resolved. Complaints to Ohio AG and the city are next. I will not pay for service I didn't request and wasn't performed.

I have been a very satisfied customer for 30+ years. Everything has always been performed as needed and when needed by very professional people. However, this year during an inspection I was informed my vents were inadequate and there was an issue concerning access to another crawl space. Why was this suddenly a problem? No one in 30 years had brought up this issue. There have been multiple inspectors and we even had additional insulation installed by Terminix. Nothing was mentioned about an issue. It seems this recent inspection was all about getting me to buy new vents. While I did purchase them as suggested, my faith in Terminix has been shaken.

On July 20 2015 Joshua ** a Terminix inspector came out from Johnson City, TN for an inspection for a closing on our property. To make a long story short he confirmed NO termite infestation but saw a board in the basement that may have had prior activity. So he informed us in order for the closing to proceed we would have to get some spraying done in the basement and have them put out preventative bait traps (18) for a total of $896.00. NO ACTIVITY BUT TO PREVENT. On July 23 the service guy came out and put out the 18 bait traps and when we told him he was supposed to spray he said it wasn't on his orders and when we showed him the board he said I don't see anything.

I called Terminix in May to treat my home for a silverfish issue. I had no issues in the beginning with the exception that the treatment really didn't help my problem. I called back and scheduled another treatment about two weeks later. Again they came and sprayed. In total I had to have them back five times since May and it is now August. After the second time I ran into issues trying to call and schedule appointments. I was placed on hold for too long and then finally I was told someone would call me back to make appt but I never got a callback so I had to call a week later. Then I was scheduled for a Saturday and I waited around for the three to four window they gave me and no one showed up. Then they came a week later and sprayed again.

I called and scheduled a time for them to come out for a flea and tick spray treatment and was told it would be between 8-10 on Saturday. I got a free termite inspection with this service and the termite inspector showed up and he was great, told me that the tech should show up within an hour or so. Well they never showed up. I waited until 11:30 to call Terminix and tell them that he hadn't shown up yet, I was put on hold over 10 minutes, had to call back 3 times to finally get through, then was told that they would call the tech.

4th termite inspection appointment that the tech never showed up. The excuses I have received are "running behind schedule, the manager didn't notify me about the appointment, I'm stuck in traffic" and my favorite - "the customer was not home". Rep: Lakithia & Evan.

I called in yesterday to schedule a technician visit to my home. The gentleman that scheduled could give me no information on what to expect due to what he said "I am not a licensed technician so I cannot tell you what to expect". He said "oh ma'am, we have an appointment available for you today from 7-9pm. Is that time acceptable?" I told the gentleman I work evenings but I will go ahead and schedule off to get my house inspected. I took off work and not knowing what to expect, I began doing a deep spring cleaning. Removing clutter, pulling stuff from under beds for easy entry for tech... Pulled things out from closets so he could look there... So on. Granted, I have a four bedroom, three level home (not to mention a newborn) but I wanted everything to be ready!

I never have to be home. Mr. ** just comes and sprays for me. He's very friendly, courteous and explains anything I might need to know if I am home. Always leaves me an invoice in the door.

On 7/27/15 my husband was home all day to receive both inside and outside service. NO ONE CAME. I have reported this 3 times. I was told someone from the branch would call me 8/10 or 8/11. NO ONE CALLED. I am not paying for service I did not receive. As previously requested, call my #.

After Terminix bought out the small pest control service in our area, I thought we would get great customer service and pest control results. I was wrong. After a failed 2nd attempt to get rid of ants in my home, I scheduled a 3rd visit. They couldn't send someone out for a whole week. I was never given a time window. I missed the agent while walking my dog. I called right away when I got home and they contacted the agent. He was unable to come back. I cancelled my contract with them. I will go with a small local company.

As always, the agent serviced our house very well.

I started noticing some spiders and ants in my house. Realized I hadn't heard from Terminix about my quarterly outdoor treatment in a while. When I called I was told they came to my house on August 4th (3 days prior to my call). When I told them that was incorrect and nobody came they agreed nobody showed up or called for my appt. New appt was set up for 5 days later between 5-7pm. In the meantime my house became infested with ants forcing me to buy $20 worth of baits and sprays to treat myself and dealing with ants ALL over for 3 days. I can't help but think this would've been avoided had they shown up for the original appt.

The agent who regularly attends to our property on the outside, is always professional to the highest degree, eager to explain his work which he attends without comment unless asked. And then, his explanation is given with clarity and without jargon. We are more than satisfied with Terminix service and have told our friends such. Comparison with others who have similar service, though with different companies, is a constant reminder that our selection to go with Terminix was the best choice we could have made. Thank you.