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Terminix Reviews

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About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Visit www.terminix.com
Pros
  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee
Cons
  • Not available in every state
  • No specific pricing

Terminix Reviews

Over 10k reviews since 2012

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    Page 82 Reviews 11925 - 12075
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 31, 2015

    Terminix has been great. Their technicians are very good. They answer questions and they come across as human and not very point blank. They don't treat you like a person who doesn't know anything. They've been very cordial and I've never had a problem with them.

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    Staff

    Reviewed Oct. 31, 2015

    Terminix came, conquered, and left. When scheduling the service, the Terminix man was very cordial and knew what he was doing. I would recommend them.

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    Terminix
    Response from Terminix

    We appreciate your feedback, Richard! We aim to provide the best service for our customers!

    Verified purchase
    Staff

    Reviewed Oct. 31, 2015

    Terminix is excellent. I have a top regard for them. Most of the time I'm not home but when their technician goes around the house, he does what he's supposed to do and leaves me a copy showing what he's done. And then occasionally when I have seen him, he's been very pleasant. I haven't had any problems with any technician or anyone else from the company.

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    Verified purchase
    Staff

    Reviewed Oct. 31, 2015

    Terminix does routine check-ups where they come in and spray our office. We don't have any problems in terms of scheduling with them. When the technicians came last time, they checked out everything and gave us a report. They came in a friendly fashion and took care of everything without disturbing anyone. We don't have a problem with pests anymore and we're happy with our experience with Terminix.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 31, 2015

    My most recent experience with Terminix has been very pleasant. He was in and out very quickly, and did his job. He was also friendly and efficient. I would recommend them.

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    Verified purchase
    Staff

    Reviewed Oct. 31, 2015

    Terminix provided an excellent service. Scheduling the service was very good and the technician who came was professional, knowledgeable, courteous and did very well.

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    Terminix
    Response from Terminix

    We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

    Verified purchase
    Staff

    Reviewed Oct. 31, 2015

    Everything that I've ever had with Terminix has been great. They're very efficient and do what they're supposed to do. I have had no pest activity since my service.

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    Verified purchase

    Reviewed Oct. 31, 2015

    Terminix is excellent and I'd absolutely recommend them. The tech was great.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 31, 2015

    My technician from Terminix is very good and nice. Any questions I have, he's very willing to answer them for me. Anytime I've called that I needed any help, they were always there. I have no problems.

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    Verified purchase
    Customer Service

    Reviewed Oct. 30, 2015

    In our most recent experience with Terminix, they came here, went around, checked all the bait traps, and left a little thing in the door saying that we're fine. We haven't had much pest activity since we've had their service and every time we tell them something they looked into it and take care of it so that's nice.

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    Terminix
    Response from Terminix

    We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

    Verified purchase
    Staff

    Reviewed Oct. 30, 2015

    We've had ants recently and Terminix has been wonderful. We've stuck with them since we bought this house and I really like the people that work there. I have no complaints whatsoever. When they say they're going to be out, they're out. The technician goes about his business. He's wonderful and we love him dearly. It's been great since the service. We haven't had any problems other than what can be expected when it gets wet outside and ants come in. We like what they do. Terminix performed well. We have recommended them.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2015

    Terminix did a follow-up on a routine visit and as usual, their technician was very efficient. He's a very polite and nice young man. Our pest situation is much better now. The service has been great and I appreciate the serviceman.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2015

    Terminix has been wonderful. Their technician was very good. He comes in and always wears his booties. He communicates with me very well, telling me if there's any problem. He's a very nice gentleman. We really like him. We've hardly had any pest activity since our last service and when I do see pests, they die instantly which is a good thing.

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    Customer ServiceStaff

    Reviewed Oct. 30, 2015

    I hate bugs of any kind and I don't care if you can only see them with a magnifying glass. If I see one, I have a fit. So, I have Terminix come out every three months to check around, mostly in the summertime, and I’ve had no trouble with their scheduling. We had an infestation of fleas, and Terminix took care of it. Then they came back out and checked it. Now, I am waiting for a call for them to come back out and recheck the place because we’ve had an infestation of things around town here, and I’m waiting for them to schedule me a time for next week, if possible. Other than that, they’re very good, and I have no problems with them at all.

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    Terminix
    Response from Terminix

    We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

    Verified purchase
    Staff

    Reviewed Oct. 30, 2015

    I'm very happy with the person from Terminix who comes and services our account. These people I've worked with the field have done wonders for me. We don’t have much pest activity here since.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2015

    Terminix came recently as part of their routine visits. The representatives I talked to for scheduling were very knowledgeable and everything was fine with the technicians they sent as well. Everybody was polite and very friendly. We don't have pests anymore.

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    Verified purchase

    Reviewed Oct. 30, 2015

    William providing very good service, keeping the bugs down.

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    Terminix
    Response from Terminix

    Thank you, Calvin! We appreciate the time you spent to share your feedback! We’re happy to hear we you are happy with your technician.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 30, 2015

    Our Terminix technician is always very helpful and does whatever we ask him to do. We haven't had any issues and if we do, he'll come out even if it's not a scheduled time.

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    Customer Service

    Reviewed Oct. 30, 2015

    I called Terminix to get rid of some bees in my house. I bought their $245 one time service with a 30-day guarantee. They got rid of the bees and then after the 30 days, they called to see if I wanted to sign up for their annual deal. Since the bees are gone and I don't have any other pests, I politely turned them down. BIG MISTAKE! Since the initial call and my decline, I have gotten another 8, yes EIGHT calls in six days! I finally blocked their 248-336-5088 number from my phone but I know they keep calling because it goes to voice mail. What do I have to do to get rid of THESE bugs?

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    Terminix
    Response from Terminix

    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Oct. 30, 2015

    I've been with Terminix for quite a while and my most recent experience with them was good. The fellas who came were very polite and nice. I'd definitely recommend them.

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    Terminix
    Response from Terminix

    We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

    Verified purchase

    Reviewed Oct. 30, 2015

    I was there for the service and Terminix did a professional job.

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    Verified purchase

    Reviewed Oct. 30, 2015

    Terminix does routine service calls in our home. The technician they sent out did what he needed to do, gave us an invoice and left. It has been pretty good ever since the service.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2015

    The warm relationship with their servicemen and their ability to solve the problems almost immediately makes my experience with Terminix excellent. I would recommend them.

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    Staff

    Reviewed Oct. 30, 2015

    I've been well pleased with Terminix. I'm 89 and we've had the termite contract with them for about 40 years. They're very cooperative and very nice. They check everything. I would recommend Terminix to anybody.

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    Terminix
    Response from Terminix

    Thank you for sharing your feedback! We will use it to improve our

    Verified purchase
    Staff

    Reviewed Oct. 30, 2015

    About month ago we had Terminix come out and spray inside the house and it was very good. The fellow that came out initially was very polite while the other one that came out and sprayed later has been out here many times. He knows us, we know him and he's a very nice person.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 30, 2015

    Terminix recently did their routine visit to our home. It's absolutely easy to schedule the service and I really enjoy dealing with the courteous technicians they've sent out. I haven't seen any mice or mini spiders ever since we've been with them.

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    Verified purchase
    Customer Service

    Reviewed Oct. 30, 2015

    We live in Florida and moved back 12 years ago. There are roaches and we didn't want them inside. So we've had Terminix for 12 years and it's something that we needed to do. Terminix gets the job done. If they weren't doing what they're supposed to, we wouldn't have had them keep on coming back since there are other people we could call. They put out this preventative stuff years ago. Then the Terminix technician comes out to our house every three months and sprays outside. If we have a problem inside, we let him know about it. But we've never had to have him come inside.

    I had requested the Terminix technicians to make sure that we're going to be here when they show up. But at one time, we had one technician who would come whether we were here or not. Invariably, we'd come and find a tag on the door saying that he'd been here and I'm like, "How do I know that you've done anything?" Since he left, we've had no problem. Since then, the technician never comes without us being here. He always comes to the back door, knocks, and asks if there's anything that he needs to do inside. Then he gets to work, does his job, comes back, asks if we'd sign a piece of paper, and he's on his way. Since our recent service, we don't have any pest activity. The tech's going around and spraying outside the perimeter of our house and garage, and keeps whatever is outside from coming in.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2015

    With Terminix, my experience has been very good. We like the person that comes out and does the service every month. He does a good job so we're very happy with it.

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    Terminix
    Response from Terminix

    We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

    Verified purchase

    Reviewed Oct. 30, 2015

    Tony ** did a great job. He removed a dead rat from the attic of my house and he also sprayed a deodorizer to eliminate the bad odor from the dead rat. Then he sprayed the upper level of my home for insects. Tony was terrific!

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    Terminix
    Response from Terminix

    Thank you, Peter! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service you needed.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2015

    Terminix reps are courteous, friendly, knowledgeable, and able to answer all of my questions. The technician they sent stays on top of everything and always stops in to tell us what he did. I've always had a very positive experience with Terminix.

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    Verified purchase

    Reviewed Oct. 29, 2015

    We haven't had any issues with Terminix as they do a good job. They usually come down while we're at work but if we need them to reschedule, they're good with it. We really don't have any pest activity at home. It's more of a preemptive to make sure we don't.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 29, 2015

    I've used Terminix for years and they've been very good. They're very efficient and prompt. They care about their customers. Terminix is the company to go with.

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    Verified purchase
    Staff

    Reviewed Oct. 29, 2015

    In working with Terminix for the last two years I find that they are very proficient in what they do and that if something comes up that may cause a questions they are quick to help or locate the cause. Being in a very old neighborhood in hawaii there are a lot of rodents when people more in and out. And having this service has been a blessing all around. Thank you Shaun - job well done.

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    Terminix
    Response from Terminix

    We appreciate your feedback, Richard! We aim to provide the best service for our customers!

    Verified purchase
    Staff

    Reviewed Oct. 29, 2015

    I've been satisfied with Terminix. I could call them through my cellphone to schedule the service. I got a good fellow that comes to our house, I don't know what he does when I'm not here but he does a good job when I am. That's the reason I want to know when he is coming and to show him where the problem is. I don't like them to come and spray outside just before or after it rains. The last time they sent someone, the guy sprayed and it rained right after, so I don't know if that weakens the poison. That's my only complaint.

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    Terminix
    Response from Terminix

    We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

    Verified purchase
    Staff

    Reviewed Oct. 29, 2015

    We had a problem that began in the summer where there were fruit flies. Since Terminix comes once a month, they took care of it, and we haven’t had anything since. The technician that they sent, Terry, was wonderful -- very sweet, professional, and answers every question. Terminix is great, and we don't ever have any problems with them.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 29, 2015

    I called yesterday to schedule Terminix to rid my mom's house of a sudden mice problem. After telling me they didn’t service my area (but they actually do) and telling me they don't do mobile homes (again they do), they scheduled me for a free inspection for today between 8 and 10 am. The inspector would call before coming out. I wanted to know how soon they could treat the house but they said they wouldn’t know until after the inspection. I waited until ten thirty this morning before calling them back. Thirty minutes after the time frame. Yes, they had a record that I had called. Yes they had a record that I wanted the inspection. No, they didn’t assign a person to do the inspection. I called another company who can come out and get rid of the mice tomorrow. What a waste of my time. How incredibly rude. Why give me a time but not schedule an inspector?

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    Terminix
    Response from Terminix

    Hello Dena, we sincerely apologize about your experience with your service. We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Verified purchase
    Staff

    Reviewed Oct. 29, 2015

    Terminix has been great. Every month the technician comes by and does a thorough checking, confers with us what might be in the way or what should be done with our storage area. We have had large success as we've hardly had anything, maybe once or twice over the last 10 years, but they took care of it right away. They check in with us before and after, and are very friendly, professional and courteous.

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    Verified purchase
    Staff

    Reviewed Oct. 29, 2015

    Terminix has taken care of the things that needed taking care of that's why I have a yearly contract with them. The last time Tim (our old technician) was here, he was treating for moles. He was really great, kind, and didn't try to put anything over on you which a lot of people do especially to old ladies like me. He was terrific. Then, the new guy introduced himself. I don't really know him yet but Tim passed me on to him and said he was a good guy. He sprayed outside. Overall, Terminix has been satisfactory but their serviceman made all the difference in the world so I would recommend them.

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    Verified purchase

    Reviewed Oct. 29, 2015

    They come once a month and provide very good service.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service you needed.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 29, 2015

    I have scheduled service once every three months. Every time they have to provide service they call us before they come and schedule the day and time without any problem. Until now, when the service guy comes to my house, they are very good and polite. They are there taking care of my home. Terminix is a good company who takes care of the customer.

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    Verified purchase
    Staff

    Reviewed Oct. 29, 2015

    We have a contract with Terminix locally and they come out to service us, but we don't have much personal contact with their service people. They come in and do their job, and we find them to be satisfactory. They do the spraying around the perimeter of the house while looking for ants, cockroaches and little bugs. We've had no problems with them.

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    Verified purchase
    Staff

    Reviewed Oct. 29, 2015

    The Terminix guys come to my house every three months and they've always done a very good job. They did a great job recently. They went in every room in my house, then they sprayed outside. They're nice, courteous, and they go where we ask them to in the house or outside. I have no problem whatsoever with them. Since we got Terminix, I don't have any pest activity anymore.

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    Punctuality & Speed

    Reviewed Oct. 29, 2015

    We have monthly service with Terminix and we renew a contract with them annually. They have always been prompt and professional and we see definite evidence that what they’re doing is working.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service you needed.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 29, 2015

    I've had Terminix for about 50 years now and they've been great. I'm pleased with their punctuality and great service. The fellow we have, Glenn, does a good job.

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    Verified purchase
    Staff

    Reviewed Oct. 29, 2015

    The representatives from Terminix have been very courteous, and I haven't had any problems. Scheduling their service works fine, too. I don't have any complaints. I'd recommend Terminix.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 29, 2015

    The man from Terminix always comes out early morning, and he’s super friendly. We’re comfortable with him being here, since he’s been the same guy. We’ve had a couple of reoccurring issues, but he handled the problems, and if anything pops up, we let him know and he takes care of it. He always makes sure to update us if he did anything, and does a great job. I’d recommend the company to anyone.

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    Verified purchase
    Staff

    Reviewed Oct. 29, 2015

    I told Terminix I had issues with ants. The tech who came to our house was nice. However, I got more ants outside the house since the service and they're coming back for that. Nevertheless, they have been good to me and I love them.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service you needed.

    Verified purchase
    Staff

    Reviewed Oct. 29, 2015

    Terminix is a company who comes and sprays for bugs. When the technician comes and we're not here, he sprays, does his job and leaves. We only know he’s been here because he sticks a little sticker in the yard. But when we’re here, he’ll stop in and say hi and check to make sure everything’s okay, that we don’t need any additional services. And occasionally if there’s a special offer going on or some kind of deal about insulating my house, then he’ll make that offer to us. He’s a good guy. Generally it’s a positive and excellent experience. We don’t have bugs and that's good.

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    Staff

    Reviewed Oct. 29, 2015

    I've always had Terminix and they've always come. I ask them if they find anything and they've always been professional and knowledgeable. I'd recommend them to friends.

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    Verified purchase

    Reviewed Oct. 29, 2015

    Everything went well with Terminix. A technician went, told me who he was and went around the house outside, sprayed what he was suppose to spray or whatever he was suppose to do. I haven’t had any kind of pest in the house, it was a pre-emptive service. I'm very happy with them.

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    Verified purchase
    Staff

    Reviewed Oct. 28, 2015

    My experience with Terminix has been excellent. I've had them for many years and I've been very satisfied. The technician recently came in and sprayed the house for insects and also checked the little boxes where he has the food for mice. No pests at all. He's always very pleasant, efficient and a joy to have when he comes to visit.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service you needed.

    Verified purchase
    Staff

    Reviewed Oct. 28, 2015

    I had some bugs last week, so Terminix came out and sprayed them. The technician that they sent was polite and courteous, and I haven't noticed anything since he was here. The company is doing a good job for me, so I’d recommend them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 28, 2015

    Terminix has some serious management and customer service problems. After 20 years of both termite and pest control contracts, my only request was to be called the day before the Terminix scheduled date with a specific technician arrival time so I could make work arrangements. None of this occurred for the latest termite and pest control services. The termite service never occurred. For the pest control a new technician arrived 3+ hours after the Terminix corporate scheduled time emailed to me and I had to tell him the areas to treat, which he only gave an occasional squirt from a spray can.

    Not only did the new technician not seem to know what to do, I had not been notified that there would be a new technician. When asked about the regular technician I was informed he had retired. It seems that common courtesy for a service organization should be to notify the client of a change in staff as well as procedure. This is not the first occasion I have experienced with Terminix. They have been consistently unresponsive to the client.

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    Terminix
    Response from Terminix

    Hello Ann, we sincerely apologize about your experience with your service. We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Verified purchase
    Staff

    Reviewed Oct. 28, 2015

    I have a person coming in quarterly from Terminix for pest control and it’s a good experience and one that I want to keep. I also had an experience with bedbugs and someone to do that, and that had proven to be successful, too. Overall, I’m very pleased with the things that I’m doing with Terminix.

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    Verified purchase
    Staff

    Reviewed Oct. 28, 2015

    We didn't get to talk much to the technician during this last visit but he always does a good job. He's also professional and very nice. Terminix has done us good. Every once in a while, we still see a few pests like a little silverfish around the bathroom area but the technician had given me a bottle to spray if I ever saw something. They would also come back again if needed, so it's fine.

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    Verified purchase

    Reviewed Oct. 28, 2015

    The last time Terminix came, they did the outside of the house. I talked to the technician for a minute when he finished and he said everything looked okay.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service you needed.

    Verified purchase
    Customer Service

    Reviewed Oct. 28, 2015

    The technicians from Terminix have been coming all the time as per normal schedule. We've had three different technicians come out in the last couple of years. We had one for a long time and then lately it's been somebody new who calls before he comes. They're doing a good job since the pests are not bothering us anymore.

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    Verified purchase

    Reviewed Oct. 28, 2015

    Terminix gave me a wonderful experience - I would recommend them.

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    Verified purchase
    Staff

    Reviewed Oct. 28, 2015

    I have been a Terminix customer for 10 (?) years. I have never had a re-ocurrence of termites, flying or carpenter ants. It is honestly a service I don't think much about. I always get a heads up for my quarterly exterior inspections. Once a year, Terminix needs access to the house for an interior inspection. I find Terminix to be accommodating, professional. I would recommend Terminix without hesitation.

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    Verified purchase

    Reviewed Oct. 28, 2015

    Terminix comes every third month, and treat the inside and outside of my house. Occasionally, there are ants, but they’ve done a very good job taking care of that, so I’m very satisfied. I would recommend them.

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    Staff

    Reviewed Oct. 28, 2015

    I've had good service, just a few bad experiences. Terminix is pretty much unconcerned about meeting schedules. But I still like them, they're a good outfit. My Terminix representative is wonderful and since using the service I haven't had any pest activity at home.

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    Terminix
    Response from Terminix

    We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 28, 2015

    We love Terminix. We have a church account with them, and the contract is for the next 10 years. We don't have any problems with Terminix. Our experience with Terminix has always been good. They're good people. They always come out on a timely manner and when they say they'll come, they always show up. The technician comes out once a month to spray our church for roaches and other rodents. The service, thanks to the good Lord, is just every once in awhile. You see bugs everywhere no matter where you go. That's it. They'd be dead so the spraying must be doing its job. Our experience with Terminix was wonderful. We don't have any problems with them. They always come out when they say theyre coming and they do what they say they're gonna do.

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    Customer Service

    Reviewed Oct. 28, 2015

    Terminix comes every first Saturday of the month and the pest control that they do is working. We have very minimal pest activity since the last service call. Every once in a while, we see sugar ants but Terminix doesn’t spray for those.

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    Staff

    Reviewed Oct. 28, 2015

    I would recommend Terminix to a friend. We've always had a very good experience with them.

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    Verified purchase

    Reviewed Oct. 28, 2015

    Terminix comes every 3 months for service, and technician Greg is amazing. I've had a good experience and I am recommending them.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service you needed.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 28, 2015

    I had an easy and fast experience with Terminix. The tech that they sent out to the store was professional and knowledgeable. He was such a great guy and since the service, the business has been normal. They're really good and we don't see any pests now.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2015

    I always have a fine experience with Terminix. However, nobody's ever called me to say that someone is going to be around. Luckily, I'm home most of the time, but I should get a call to make sure I am home. But other that that, their technician was fine, very nice and a polite young man. Since the last service, it's been pretty good. I haven't had any roaches in my house and there's a couple of dead ones or half dead out in my lanai. I would recommend them to friends.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2015

    Terminix does what they're supposed to do, and is very efficient. Their people are very generous, courteous, and always want to find out what they can do. Whenever I had to call them, their reps were friendly, and the tech that they sent was very professional. I would recommend them.

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    Staff

    Reviewed Oct. 28, 2015

    Terminix have been real good about coming. They come here, do their job and they do it good. And all of their technicians have been really nice. I've had a few little boxelder bugs coming on the door at the back, but they come out for a few days then they were gone. I guess it’s the sun shining on the window and they come there but I haven't had any coming in the house.

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    Staff

    Reviewed Oct. 27, 2015

    Terminix has taken care of my pest control needs. They were courteous, knowledgeable and friendly when I was scheduling my service. The technician that was sent to my home was very professional, friendly, and did a good job. My home was better since they sprayed. Overall, it was a nice experience, and I'd recommend Terminix to anyone.

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    Customer Service

    Reviewed Oct. 27, 2015

    I'm a new customer to Terminix. This company reminds me of my Navy days back when your recruiter promised you the world! To start things off, I was billed twice for the same service in the same day. Everything the technician promised was far from the truth. Because we were still having a problem, I tried to set up the promised "free service call" but since it's free, I was. And no call, no show two days in a row!

    The outstanding customer service makes all the excuses in the world except we will resolve this issue, or like any good company with the Better Business Bureau, we will get a manager out to handle this issue first hand. The branch manager was sent an email 3 times to call us. He called once and left a voicemail saying he would call back, never called back or left a callback number! So if you’re thinking a big company will take care of you like promised maybe you should reconsider and go with a small mom and pop! Seems like we will be out the $ and have to file a complaint with the BBB!

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    Staff

    Reviewed Oct. 27, 2015

    I have Terminix's normal service inside and outside my house. Over time, we have gotten to know the technician they have been sending and he is really friendly. He does an excellent job and he is the best technician I’ve had. Scheduling a service with Terminix has been great and there has been no pest activity here. I would recommend them.

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    Staff

    Reviewed Oct. 27, 2015

    Terminix has taken care of us ever since we moved into the house. Since we got the service, there are a few spiders here and there but other than that, we see nothing. The Terminix tech is very nice and business-like, and he's a gentleman. He comes and does his job. Terminix is fine and I have no problems with them. They're very professional and do their job well. I would definitely recommend them.

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    Staff

    Reviewed Oct. 27, 2015

    I recommend Terminix. The service gentleman who comes in and does the work for us goes above and beyond. He has found a lot of things for us that we weren't familiar with like a leak.

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    Response from Terminix

    We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

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    Customer ServiceStaff

    Reviewed Oct. 27, 2015

    Terminix is convenient and does their job. That’s all I want and I’ve always been pleased. Every quarter, a technician comes and he sprays around our house. He comes and does his job. He’s very courteous and he goes about his work. I really I look forward for him to come around because every once in awhile I’ll see some pests and then he comes and then it doesn’t get any anymore. They always call me beforehand and let me know of the day a tech was coming. Sometimes the tech will call also. He even leaves his number and says if I need anything else, just give him a call and he’d come back. I’m very satisfied with them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 27, 2015

    Terminix contacted me and asked me when I'll be available for my service call and they came out on time. They did everything they were supposed to do. Also, the technician who came was very professional and knew what he was doing. Since the service call, I haven't seen any pest activities - it looks good.

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    Staff

    Reviewed Oct. 27, 2015

    The Terminix representative always take very good care of me. He couldn’t be any better. He comes every 3 months, sets up and sprays. I have no problems with him. Sometimes, I have those little tiny ants but you can put a little spray in it. It gets them. But otherwise, I have nothing to complain about the service. Since I've had them, I've always had real good service and I would recommend them to any friend I have.

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    Reviewed Oct. 27, 2015

    Terminix would come every other month or so. I had two services with them, one for termites and one for ants and spiders and whatnot. The technician that was sent to my was very good. I haven't had any pest activity since my service. I would recommend them to a friend.

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    Response from Terminix

    We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

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    Punctuality & SpeedStaff

    Reviewed Oct. 27, 2015

    Terminix services are fast, professional, and thorough. The man that went to our store was nice, personable, and well-groomed. He did his job, went all around the store. We have no pests inside now. It was a pleasant experience.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 27, 2015

    I have had times where I wasn’t made aware of what time Terminix would be here, but other than that, it’s been a good experience. I had an issue with a pest and that cleared up since the last service call.

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    Staff

    Reviewed Oct. 27, 2015

    We've got Terminix for several years and they come in once a month to spray, so I don't ever worry about scheduling anything. They show up to do their work and they're always courteous. The guy that does the work is well-mannered and we talk a little bit about what's going on here and there, then he goes on and does his own stuff. We find some dead pests every now and then and since having the service, we don't ever see any pest activity. Terminix has given us excellent service and we recommend them to whoever we see.

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    Reviewed Oct. 27, 2015

    Terminix comes on the third Monday of every month to our facility and I'm happy with the experience. I go with the technician to all the rooms. We spray 50 apartment units.

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    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service you needed.

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    Staff

    Reviewed Oct. 27, 2015

    Our experience with Terminix was very good overall and our most recent experience with them was okay. The Terminix representative that I spoke with when scheduling our service was courteous, friendly, and very knowledgeable and the tech who's sent to our home to spray is very nice.

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    Staff

    Reviewed Oct. 27, 2015

    I've known the Terminix rep for years. He does a great job. He just comes in, and he does his thing, we chat a little, and I tell him I don't have any problems and he moves on. I think we're on some sort of rotation so I have never had to schedule it. I had no pest activity since my last call.

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    Staff

    Reviewed Oct. 27, 2015

    Very pleasant experience with Terminix. Our service tech is very helpful and very pleasant. Very professional and thorough. We don’t see nearly as many pests if any at all.

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    Staff

    Reviewed Oct. 27, 2015

    A technician was here recently after I called Terminix and asked for them to come over and spray for spiders because I was getting so many in the house. He's always very nice and I have no problems with him. I haven't seen any spiders since then.

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    Staff

    Reviewed Oct. 27, 2015

    We've had a fantastic experience with Terminix. We've had no problems with them at all. The guy they send is friendly and does a thorough job. I'd recommend them.

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    Reviewed Oct. 27, 2015

    Terminix came while I was gone. We haven't had any problems although I haven't talked to their reps since it's been a while when they came back here. My husband told me everything was okay, but I don't know if they looked at it or not because he has Alzheimer's and was here by himself. Nevertheless, everything is fine.

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    Customer Service

    Reviewed Oct. 26, 2015

    The technician rang my house bell and I didn't answer. I later observed from my window he walked around the premises, but didn't apply any spray. With that said I got a bill for his visit and observed on the bill he billed me for the same product that he applied one month prior. I contacted Terminix was told they couldn't do anything to help resolve the situation. I mentioned to the customer service rep that the tech came out to my home two months in row, and was told they were catching up on the quarterly treatments. I disagree with their so call month to month application of the same product when it is meant to be quarterly. In addition I am upset over being billed for services not rendered. I am disappointed with Terminix. I will definitely not use this company again.

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    Response from Terminix

    Hello Pauline, we sincerely apologize about your experience with your service. We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 26, 2015

    We don't schedule service calls from Terminix. We have a basis that they've set every once a quarter or once every two months. Recently, they called beforehand and then came on time. They're done; however, the ants were still a little active because of the really hot weather we had. Other than that, the experience has been perfect. Their techs are always friendly too. They leave the invoice in the mailbox and we've had no problems.

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    Staff

    Reviewed Oct. 26, 2015

    My recent experience with Terminix has been very good. The new guy they sent seems great. It's the first time that I've seen him, but he did his job like he's supposed to. I've had no problem with their people doing the job.

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    Response from Terminix

    We appreciate your feedback,Vincent! We aim to provide the best service for our customers!

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    Customer Service

    Reviewed Oct. 26, 2015

    Terminix was good. My experience in scheduling a service call has been good but I didn't like it. They need to let me know a little bit sooner when they're coming so I can be here. But other than that, everything's good. Their technician is good as well.

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    Customer ServiceStaff

    Reviewed Oct. 26, 2015

    I had a great and wonderful experience with Terminix. The scheduling of the service with them which was one phone call was very easy. Also, their technicians were wonderful and there's nothing to complain about. They came and did their jobs and they were very professional.

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    Reviewed Oct. 26, 2015

    The technician who came out from Terminix was super. On the whole, my experience with them has been great. I'd recommend them.

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    Punctuality & SpeedStaff

    Reviewed Oct. 26, 2015

    Terminix has been very good and our most recent experience with them was very nice and pleasant. Somebody just called to schedule and said he was coming, so we were prepared. The technician was very nice and we didn't have any problems with him. After the treatment, we didn't have any problems at all.

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    Customer ServiceStaff

    Reviewed Oct. 26, 2015

    I had no problems scheduling our service call with Terminix. Dan, the technician that came to our home was a very nice person. He was here on Saturday because we were having a spider experience. He came right away and took care of that. I'd definitely recommend them.

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    Customer Service

    Reviewed Oct. 26, 2015

    I have the termite protection with Terminix and they quarterly come to spray the outside of the house. And if I want them to spray inside, I'd ask them to. However, I have 3 or 4 accounts with Terminix, and they don't tell me which house they're gonna service when they call to tell me that they’re coming. It would be good if the recording would tell me which house they’re gonna serve on a certain day. At the Kingwood house, we discovered that there were some silver fish in the kitchen, so that needs to be taken care of.

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    Reviewed Oct. 26, 2015

    There were no problems when I scheduled services from Terminix. In fact, it's been very good since the most recent service I had with them. Their technician has been fine too. I'd recommend them.

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    Staff

    Reviewed Oct. 26, 2015

    Everything's fine with Terminix. We have no complaints and we had no flying ants. We're thrilled. It's the first year that we haven't had them. It worked like a miracle. We're very happy with everybody that comes and they do a good job.

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    Response from Terminix

    We appreciate your feedback, Fran! We aim to provide the best service for our customers!

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    Staff

    Reviewed Oct. 26, 2015

    I would definitely recommend Terminix. They were here because we had a mouse and moth issue. They were very professional, very responsive when scheduling a service. Their technician was very knowledgeable, trustworthy but also insightful as far as how to tackle this problem with mice that is very educational in nature but also service-oriented. The pest activity definitely reduced since then but we need them back out again because the construction site across our street are gonna come again to do some of the outside ceiling work and the field mice are moving over here. So we need to schedule that.

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    Reviewed Oct. 26, 2015

    I haven't had any problems with Terminix - all's good. I'd recommend them.

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    Reviewed Oct. 26, 2015

    The guy from Terminix was here when I was out of the house. The service call was scheduled for me and I had to adapt to that. But since most recent service, everything's been fine apart from having to fight with one big cockroach. Overall, it's been very good with them.

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    Punctuality & SpeedStaff

    Reviewed Oct. 26, 2015

    I don't have problems in scheduling service with Terminix. They usually show up when they say that they are coming, but they may have the time off about an hour or two sometimes. In addition, their technicians are friendly, talkative and very efficient in what they do. Now, we don't have any pest problems like we did before they started treating the house. I have no complaints with Terminix.

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    Customer Service

    Reviewed Oct. 26, 2015

    Terminix people just come when they're supposed to. We don't schedule. They do what needs to be done and they're out. Their technician is wonderful. We haven't had any problem since the last service call.

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    Staff

    Reviewed Oct. 25, 2015

    The technician from Terminix was very polite and he explained to me what he was going to do, asked me what I needed, what I've been seeing. He went on about his business and wasn't here too long. I'm an old person on a walker and when he came in, he visited me. He was asking me about that and how it was going. We appreciate that when we're pretty much homebound. Overall, it was a good experience and I would recommend them to a friend.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2015

    I had an appointment set up for 8-10 am Saturday, I waited until 11 and called the 800 number asking about my service. They transferred me to the local office, where I waited for 59 minutes for someone to answer. She sent a message to service person and the manager of that office supposedly. I have hear nothing back yet and it is Sunday evening 7pm. I hope to get a call tomorrow apologizing for their discourtesy and promptly rescheduling.

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    Response from Terminix

    Thank you for bringing this to our attention, Debbie. We apologize for your recent experience and would like to assist you. Someone from our management team will be following up within 2 business days to assist you with a resolution.

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    Staff

    Reviewed Oct. 25, 2015

    I'm having problems with Terminix. I've used them for many years but they kept raising their rates until it got over $100 for spray job. So I just said, "No, I'm not paying that much anymore." So they lowered it to $100. They came out here again and sprayed, gave me the bill, 105 bucks. I called them and I was told that my rate is $93. I'm having a little problem with money. I just got on another scam from another company. I'm getting older and I cant afford it because I'm on a fixed income.

    I like Terminix and I've always liked the people there. They had one guy that come out and sprayed one of my houses and I thought, $1100 to spray? But he said I had some termites in my garage and it might spread to the house, so he sprayed the whole house. So I said okay. But other than that, it just seems like every time I turn around, I get gouged by different companies not just Terminix. If they wanna keep a customer, they don't sit around and gouge them.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2015

    I had ants and James from Terminix came and sprayed thoroughly for them. I've had no problem scheduling with them and I always get James to do the work. He is always very caring and good at finding where the ants' nest are and I feel very confident after he sprayed. However, the ants came back and I have called them to make an appointment but I cancelled because it rained, so I have to call them back. Overall, my experience with Terminix has always been very good. I have contracted with them to do the termites inside and it will be interesting to know how they would do that.

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    Response from Terminix

    Thank you, Elizabeth! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service you needed.

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    Punctuality & SpeedStaff

    Reviewed Oct. 25, 2015

    We have Terminix on a monthly schedule and it's always been great. They come out and their technicians have always been friendly and helpful. Since their last service, I haven't seen any pests.

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    Staff

    Reviewed Oct. 25, 2015

    The service man who comes is very nice and always asks me if I have a problem with anything or if there's something I would like for him to look for. I have had no problem with Terminix so far, and I would recommend them.

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    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service you needed.

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    Reviewed Oct. 25, 2015

    I've had no problems or issues with Terminix. I've been with them forever.

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    Staff

    Reviewed Oct. 25, 2015

    Terminix has always send someone out here that is good and their scheduling process has been easy. We haven't had any problem with their service. They're great! I would advise any of my friends with them if they would like to have their house taken care of.

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    Response from Terminix

    We appreciate your feedback, Nadine! We aim to provide the best service for our customers!

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    Staff

    Reviewed Oct. 25, 2015

    Terminix just come and do their job. I had no problem with their last service and everyone that has come here has been very nice. I had some issues 3 or 4 years ago but that got corrected.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2015

    Spiders and ants are the only things we have trouble with and we got Terminix to deal with them. I've never had to call them, the representative always comes every few months. Terminix simply sets up appointments and I only need to make sure that we are here when their representative comes. We enjoy the representative since he's always been nice, polite and considerate.

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    Staff

    Reviewed Oct. 25, 2015

    We've been very happy with Terminix. They've done whatever they had to do for the winter and getting us ready for summer next year. We're very, very satisfied with everything they do.

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    Reviewed Oct. 25, 2015

    I never have had pests other than the rats during winter. Terminix has kept them out, but I don’t like them going up on their prices. Nonetheless, I'd recommend them to a friend - the technician they sent was really nice and it has been a fine experience overall.

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    Punctuality & SpeedStaff

    Reviewed Oct. 25, 2015

    Terminix always does an excellent job. I had a wasp nest outside my dining room window which was taken care of by Billy, who is the same reliable employee working for Terminix for years. He does a great job, shows up on time and does everything we need. We’ve had him for years and I’m very pleased with him.

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    Staff

    Reviewed Oct. 25, 2015

    It was easy scheduling for Terminix service. Their representative came last month and he sprayed where he had to. It went well. We still have an issue with spiders but the pest activity has gone down since Terminix took care of it. They're doing a good job and they're very professional and to the point. I would recommend them to someone else.

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    Staff

    Reviewed Oct. 25, 2015

    My experience using Terminix has been satisfactory. They have good service. We called them for wasp and they also had routine visits.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2015

    Terminix was great, but we're still working on it and hopefully we've caught them. I had hired somebody else before and we've fought the pests off and on for about a year and I got tired of it. I then hired Terminix and there were a lot of things that he didn't do that Terminix did and I'm assuming he should have and they've been out here 3 or 4 times. Right now, it looks like they don't have to come anymore but if they do, we're gonna devise another plan though it looks good now. Moreover, Devon who did most of the spraying was very polite and if I had a question, he took his time to answer. If I still didn't understand, he took a little bit more time. I had a little problem with one guy and we got that worked out and it wasn't a big issue. I'm an old lady and I don't take things as well as I used to. Anyway, they've been very good and they seem to know what they're doing.

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    Staff

    Reviewed Oct. 25, 2015

    My experience with Terminix was good. I had them come in for a service call because I was seeing spiders. I've seen bunch of little ants that hole things along the side of my cement. I told him ants are really a problem. But I noticed that on his little paper he wrote he didn't see signs of ants. I asked if he could spray up in the attic. He said "No" because they don't go up in the attics. The other two techs that had done it before and would go up in the attic and spray for me. I'd provide the ladder and they'd do it. The service is okay. I guess I'm not as comfortable with him as I have been with the other two techs from before.

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    Response from Terminix

    Angelina, We’re sorry to hear about your recent Terminix experience. We sincerely apologize and would like to make it up to you. Our team will contact you privately to begin resolving your issue.

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    Staff

    Reviewed Oct. 24, 2015

    We have very few bugs so we wanted to get them killed and Terminix have done a pretty good job. There are few spiders left, but we're still happy. The technician they sent was always courteous and friendly and I can recommend him.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 24, 2015

    I had an excellent experience with Terminix. Scheduling was very easy - I just called them, they set the appointment, and it all went very well. Moreover, the contractor that they sent was very professional, knowledgeable and did his job well. After the service, I’ve seen a lot of dead bugs which was good. I think the service moved the ants outside in the front yard or around the house, so Terminix have to spray them again. But as far as the house goes, things are doing well. It’s nice doing business with Terminix and I recommend them.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2015

    I have a contract with Terminix and they come quarterly to take care of the outside of the house. Most of the time, they just call me and tell me they're coming but I had a little problem the last time about getting an appointment because I was detained at a physician's office and we got a little crossways there. But it worked out fine in the end and overall, they're very professional.

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    Reviewed Oct. 24, 2015

    Everything's excellent. I would recommend Terminix.

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    Customer Service

    Reviewed Oct. 24, 2015

    Several problems with rep service - not calling prior to and showing up without notice or call. Filing wrong reports after not servicing the property. They were not given access to house and yard and still filed a report of work done. Billing statements sent to me were not clear as to the payments and balance due. When calling I received info and sent check copy of payment and then NO follow up!? Then got dunning notices. Had several conversations with corporate in Memphis and was real difficult to get any good info with them and/or the local office who never seemed to be available.

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    Response from Terminix
    Hi Peter, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you had with Terminix. We’ll schedule someone from our

    management team to contact you to form a solution.

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    Customer Service

    Reviewed Oct. 24, 2015

    My first experience with Terminix was okay. When they went to do a follow-up, they sent me a message saying they'd be here at a certain date, but they weren't so I had to reschedule. When I could do it on my time, the attendants said that he couldn't be here the same time I could. I said that I have to sign the papers to have it done so he came the next day to do a follow-up. Nevertheless, we haven't seen any bugs, so it's been all good since we got rid of what we needed to get rid off. I'm satisfied, but I don't understand why Terminix can't do it on a regular basis instead of having it on a yearly contract. It doesn't make sense to me because when a person decided that enough is enough, enough is enough. I haven't spoken to Terminix yet about this because it was written in a contract that I didn't want in the first place, but I might have to do that in the future.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 24, 2015

    We love Terminix. We've recommended them. I have pre-paid the whole plan so they just call me when they know it's time to come. But they let me know when they’re coming and I just change the schedule if I need to. The last time they came here was a long time ago and I'm pleased with the service.

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    Reviewed Oct. 24, 2015

    Terminix saw no signs of termites but only look at a fraction of total footage when I discovered termites myself twenty years ago. I had 3 different companies come to find the source and none of them did. I found it myself. But in the mean time they drilled my cement porches to treat the ground because that was where they thought they were entering my house.

    A year later I discovered the entry point the corner of the house and porch foundation. There were day lilies planted in the corner and blocked the view. I was the only one to pull back the leaves and discovered the mud tunnel in the corner. That's when I contracted Terminix and they have destroyed my carpenter ant infestation and have never seen any more termites since. But you need to look yourself for signs of tunnels, sawdust piles, etc. You have more time to do a much more thorough inspection. If you value your house it pays to look around yourself every 3-4 months.

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    Staff

    Reviewed Oct. 24, 2015

    We're really pleased with the technician that Terminix sent. I'm usually not here when he comes and sometimes neither my wife, so we'll leave him a key and he comes in. He's a very nice person and he does what he's supposed to do. And if we ask him to do something extra, he is happy to do it. And pest activity here has been under control since the service. Our experience has been very good.

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    Customer Service

    Reviewed Oct. 24, 2015

    Everything’s been fine with Terminix. They tell me when they are going to be here, I don't ever call them. A few weeks ago, we asked the Terminix technician to spray inside the house and he did, and then he went ahead and sprayed the outside. Terminix took care of the pests and now, I get a good night’s sleep. I’d recommend them.

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    Customer ServicePriceStaff

    Reviewed Oct. 24, 2015

    My recent experience with Terminix was good, and I never had a bad person that came out here. They were always nice. Scott, the technician has been coming for such a long time, and we really thank a lot to him. He seems to be a great guy, and we like him. The service is expensive for senior citizens, but it’s good and we try to keep the vermins away as much as possible.

    We don’t have the deal for the spiders, and they’re terrible. I’ve cleaned my windows in between screens twice, and my husband gets the home of the ants and sprays around them to try to keep them down. I can clean my windows, and spiders will be back in it within a few weeks. Also every once in a while, we will see roaches. However, my grandson went to the company to try to get a job, and said that the man was rude to him. Other than that, the company’s good, techs have all been nice, even from way back since we’ve been using Terminix for years now. We haven’t had any problems with their techs, and I’d recommend them.

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    Staff

    Reviewed Oct. 24, 2015

    We've had two services with Terminix and it has been good so far. I have not seen any pest activity after they've come out. Their staff were all very professional too. I would absolutely recommend them to other people.

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    Customer ServicePriceStaff

    Reviewed Oct. 24, 2015

    My experience with Terminix is very good. There's no problem scheduling with them. They always call and I mark it on my calendar. I try to be here when they're here but the last time I had the guy do the outside, I wasn't here but they went ahead. They even come in my garage and spray around the walls in my garage after I moved the cars out. They do a good job. They're always cordial and friendly to me. They'll talk when it gets through and if I’m not there, they always put the information that would be given me if I was here when they left, on my front door. Since the service, I don’t see anything alive. I’m pleased with them. The one thing wrong is it's too expensive.

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    Staff

    Reviewed Oct. 24, 2015

    We're very satisfied. The Terminix technician Michael was very easy to work with. He’s efficient and professional.

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    Staff

    Reviewed Oct. 24, 2015

    My recent experience with Terminix was fine. I had no problem when scheduling for their service and the technician they sent was very professional and courteous. The pest activity in our place has been under control since the service. I'm pleased and I will continue using their services.

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    Reviewed Oct. 24, 2015

    My experience with Terminix wasn't very good. They sent a new guy and my son said that he didn't spray over here on the west side of the house and that he didn't spray the garage very good. He didn't spray in the bathrooms. It's that time of the world where it's getting cold outside and warm inside, and the little bugs are coming in. I'm getting a few spiders. However I've had Terminix for 30 years, I'll continue keeping them. I'm satisfied with them.

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    Staff

    Reviewed Oct. 24, 2015

    Not happy with last person I had contact with. Someone was to contact me about extension of service. Have had no contact.

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    Response from Terminix

    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 24, 2015

    My experience with Terminix is over. They called to tell me they're coming but they never showed up. They've done that about four different times until I found somebody else. I'm very dissatisfied with them.

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    Response from Terminix

    Charles, We’re sorry to hear about your recent Terminix experience. We sincerely apologize.

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    Staff

    Reviewed Oct. 24, 2015

    The Terminix guys have been very good, friendly, and helpful. The last time that the technicians came in, we had a moth problem and they got on to it right away, which I appreciated.

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    Reviewed Oct. 23, 2015

    I would recommend Terminix to others. Scheduling with them was easy but I wasn’t there when the technicians came for the most recent service because I’m moving in a retirement facility. Though as far as I know, it was good like it always is.

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    Punctuality & SpeedStaff

    Reviewed Oct. 23, 2015

    Our recent experience with Terminix was very good. The representative called to schedule our service and they reminded us when the day of the schedule was coming. And, the technician that came to the house for the service was very prompt, professional and courteous. He's a good guy and we talked to him all the time. And since the service, we do not have any problems on pest activity in our home and we are very happy about it.

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    Staff

    Reviewed Oct. 23, 2015

    The gentleman that came and sprayed around the house was fine. The Terminix techs are always nice.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 23, 2015

    I tried to get an inspection for termite issues. Here are all the problems they have. After I made an appointment, Terminix called me 6 more times afterwards to "make an appointment" which I did already. I repeatedly said I already made an appoint for an inspection already. They double booked the inspector who had a staff meeting the same time he was to inspect my place. My inspection appoint was a 2 hr time slot. The inspector came 45 minutes after the time slot.

    I ended up taking 5 hours of my work time off. The inspector supposedly sent the report to me via link but the link is a blank document. He tried it 2x and neither work. I called him 3 other times and he has not returned my call. His voicemail is full and I cannot leave a message. All customer service cannot get a hold of him nor is there another way to contact the branch office, "because there is no branch office". Not sure if they want a business when I cannot even get a hold of them. Right now I'm on hold for 23 minutes & counting.

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    Terminix
    Response from Terminix

    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 23, 2015

    I've had to call Terminix a couple of times because I've found a roach, but they've always come out quickly and resprayed. Scheduling for their service was very easy and they did it automatically. And the guy they sent to spray was very thorough and did exactly what I asked him to do. So overall, my experience with them has been great.

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    Customer ServiceStaff

    Reviewed Oct. 23, 2015

    I'm very pleased with Terminix. They do a fine job. It’s the political part of it that I’ve always been unhappy with. In addition, sometimes they don’t call me and let me know they’re coming. I know when they’re due so I would call and say, “When is my schedule?” “Oh, it’s tomorrow.” “Well, it would’ve been nice if you’d have let me known.” They have sent a recording for the last couple of times they came though, and since our home has been serviced by Terminix, we don't have bugs anymore. I get big water roaches every now and then so I call them, but other than that, it's been a wonderful experience with them.

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    Punctuality & Speed

    Reviewed Oct. 23, 2015

    My experience with Terminix has been very simple. We've had the same guy come and put out rat traps and every month, he comes to see how they're doing, collects any dead rats and puts out new traps. But we haven't figured out where the rats are coming from and how to get rid of them other than just put out traps every month. As long as they keep to the schedule and do what they're supposed to do, I have no problem with them. I highly recommend them as they do what needs to be done.

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    Staff

    Reviewed Oct. 23, 2015

    Every employee has been so nice and do a great job.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 23, 2015

    Everything works well and scheduling a service call with Terminix was not difficult at all. We're on an automatic schedule but if I ever need them to come out they come out promptly, within a week. They come to the door to find out if there's anything special we need and before they leave they also check in with us. They're good.

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    Staff

    Reviewed Oct. 23, 2015

    Terminix gave me real good service. The person they sent does great work so I like him very much. I remember I had some ants here and I told him about it. He found where they were coming from and he sprayed and I haven't seen any more of them. I wouldn't loan anyone else and I don't think anyone else is better. He does a really good job and I appreciate it so much.

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    Terminix Company Information

    Company Name:
    Terminix
    Year Founded:
    1927
    Address:
    150 Peabody Place
    City:
    Memphis
    State/Province:
    TN
    Postal Code:
    38103
    Country:
    United States
    Website:
    www.terminix.com

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