SunSetter Awnings Reviews

Can't get my money refunded or awning installed properly. We have still not gotten everything we paid for. And have been denied any solution. We have called and emailed numerous times. We have tried everything from calling the manufacturer to the owner of Total Home Solutions who did the installation.

I've had a couple of friends that had SunSetter and we wanted to get one. We have a pool in the back and we wanted an area there shaded. When I ordered my awning, I got the automatic sensor that rolled the awning up in inclement weather, and I never left it down. We went away one day and a thunderstorm came up. When we got back, the awning hadn’t rolled up and it was collapsed to the water and was broken. Then, when I called my guy that we bought it from they wouldn’t stand by it, but they compromised with me. They said I've had to pay $365 to have it fixed and part of it replaced. So, I had that done and I paid the money and got another awning out there. I thought that was a bad deal, but that was the best that they gave me.

My husband usually does the grilling outside but the portion is too hot so I decided to get an awning. The installation team set it up. My husband was on his trip that time and when he came back he was so excited about the awning. He said it's very nice and he can't wait for the summer.

We built a deck on the south side of our house this summer and it was too hot to sit on there without any kind of shade and we couldn’t put a roof over the deck, so we just decided to do an awning instead. I read the reviews online and decided that SunSetter Awnings sounded like a company to go with. The guy that we purchased it from was very helpful and the two guys that came and installed it were here and gone in two hours and everything was ready to roll. We got the motorized, extra-large awning and we have no complaints about the quality. I’ve told multiple people that we have a SunSetter awning and that it is really good.

I figured that an awning was less expensive than adding on a whole screen and porch. It just looks easy to operate and easier than buying a gazebo-type canopy. It also adds some environment to a plain deck. A representative for SunSetter, who was a with the third party, came out. He was very nice, was easy to deal with and was fair. He also happened to be a contractor-installer with the third-party company. He and his team installed my awning.

When I was doing some extension on my patio in the back, I saw that some neighbors in my community have awnings. I decided that that was good for me and so I got a 10 x 20 motorized unit from SunSetter Awnings, which has LED lights as well as a sensor. I would highly recommend SunSetter. Everything from the sales to input was really great. The team was here when they said they were gonna be here, did what they said they would do, and did not leave a mess. They were also timely. I'm using the awning to block the sun so that my dog and I can go out on the patio and sit and enjoy it.

I had an aluminum rollup awning for years and it was pretty well worn but they don’t make those anymore. When I saw SunSetter's ad on TV, I thought I’d try it. I had a little problem to begin with though. I ordered it in July but it was lost in transit for a month and when it arrived, the package was damaged. So I had to reorder and it took three weeks again. It wasn’t SunSetter's fault that it got lost in transit. That was UPS. But the whole experience was quite troubling. It took me two months to get the awning in the house and it got here quite late. It was in the fall when the weather was changing already.

We've got a deck at the back of our house that faces the South, and we wanted to get a SunSetter for it. We saw the ad on the television and called them. They said that they would be sending a rep from Jacksonville, North Carolina, but we're in Kinston, North Carolina. They sent a rep over and we showed him what we had. I asked him if he was sure that the SunSetter was gonna work. I said to him that in the morning at 9 o'clock, the sun comes in from the East, and there’s sun on that deck then. At 12 o'clock and at 5 o'clock, there’s sun on that deck, only in a normal Daylight Saving Time hours. He agreed, so I got a 14 x 11 x 4 XL with the motorized motor. He knew we had the storm coming and it delayed the installation of the SunSetter when it came available because it went back ordered. They told me that the sample that we picked out was one of the popular samples, so there was a delay in actions.

Don was the one who did our first SunSetter awning and the job was great. He sent a couple who put it up and they were fabulous. It was wonderful and we never had a problem for five years. But it got within a fire so we were replacing it. We got an 18-foot one rather than an 11-foot. It is motorized and it’s the same color as the last time. It’s like wheat with the stripe in it.

SunSetter provided great options and dealing with them was fantastic. Their rep, Jonathan, lives in the same city as I do and he is really good. He told me about the hurricane down south and how it delayed the people who manufacture the fabric and slowed the orders down, which I completely understood. So everything is going fine and we're just waiting on the proper time.

I have a backyard and in summertime, the sun comes to the back mostly, so I needed an awning. I had two choices and the other company didn’t call me back, so I went with SunSetter. When the agent came I told him that I want to put in something to prevent the rain from coming in. It goes to the back of the awning. But he didn’t give me that. Then finally, he gave me one but now it’s very hard to put around and I don’t know how they are gonna install that thing. The agent was irresponsible because he didn’t call the company when he was supposed to. He only called after two weeks. I had to call the company because I paid him and he cashed the check the next day but when I called the company they said nobody placed the order.

I ordered a SunSetter Retractable Awning and the company gave me the name of an installation company, Kapstar LLC, as they don't install their own product. The president of the company came to my house. Discussed installation. I told him I had outdoor furniture that I needed protected from the rain. He told me where the proper place was to install the awning. His installers were 3 hours late, he was not there for installation, it had started to rain. The awning was not installed properly and water was pooling up on the awning. The water did not drain off the awning. The installers kept poking the awning with a pole to get the water off and said, "That's what you have to do," they would not correct the problem and kept asking for the rest of their money.

I just had my deck painted and it has been so hot there. I called SunSetter Awnings and they were very nice. They did all the measuring and they came to put it in. They were able to install it in about two hours. It's an 18x10 motorized awning in white and green color and I just push the button to use it. I like its quality very much.

I've been wanting a SunSetter for years. I was watching their advertisement one night and decided to order one. This was after I retire where I can have a chance to enjoy it. I like the automatic version that they have, the one with the remote control that when the weather gets bad, it'd detract by itself. It would come in and out, it wouldn’t be just constantly in the weather. Everybody at SunSetter was good. The people that installed it explained the operation and everything about their service was good. I haven't had the opportunity to use it yet, but it'll work out for my needs.

I live in a subdivision that has an HOA and they allowed me to put in a permanent type of glass covering. I needed a sort of shade so it would deflect the sun that was coming to the dining room that I have around sunset time. And in the fall, it’s an ideal thing to go out there and have some breakfast or barbecue. The shade would also deflect the sun so the heat wouldn’t get into my sunroom. The team at SunSetter Awnings is very helpful. They helped me pick a style out. My installation experience was very good. There were two boys that came out to do it and they installed the 12 foot wide by 10-foot awning efficiently. They ran a line down to the outlet for the remote control. The awning is sturdy. It has an electric motor that lets the awning retract automatically. It has some sort of an electronic eye that measures the wind, and if it’s too windy and I’m not in the house, it picks itself off.

Updated on 06/07/2019: Wrote a review last year after the awning showed up in a packing tube that looked like it had been run over a few times (not SunSetter issue), and the cover and hardware were not in packaging. Their solution was to send new mounting hardware for the cover so the installer could get it installed prior to the awning going up. Long story short, that was a year ago, a year, and they had told me the cover was being “redesigned” and would ship in November. The next info was the cover would ship in 2019 and the hardware that was installed may not work with the new cover. Doesn’t matter because here we are a year from this starting and no cover, no communication. It’s a cover, not a highly technical product, a year?????

The person from SunSetter who came out to show us samples was very professional. He also came out when they installed it and they discussed everything with us. The installation was excellent and the crew showed us how it worked and my husband was pleased. We got an 18x12 beige and taupe awning and it goes perfectly with our house. It's motorized too, so if I press a button, it comes out. All in all, the service that we received was very professional and I would definitely refer SunSetter for their quality and professionalism.

I was looking at awnings for quite a while and I thought that they would work good for what I wanted when I’m on my deck or around my pool. I was right but I was waiting. The cost was a factor and it held me off for some time. When I cold finally afford them, I went with it. The customer service rep came out to talk to me. He explained everything, made the prices and got all the measurements. He was very professional and pleasant enough to talk with. The team showed up and they were quite the characters. They knew what they were doing and made everything look easy. They joked amongst themselves and with me. I stood out there watching to see what was going on and they enjoyed what they did. They were enjoyable to have around.

Our 15-year-old awning fell down on a storm and broke then we bought an automatic from SunSetter Awnings. It's 15 feet wide and extends almost 12 feet out, and has a remote control. We use it to provide shade on our deck, particularly when we're eating out there. Their team was very good, prompt, did an excellent job, and followed up. We're very satisfied and we wouldn’t want anything any better.

We were gonna be redoing our deck this year and we wanted to put an awning on. I received some advertising in the mail, and then I called SunSetter and ordered additional information. It seemed that their product was exactly what we were looking for, and it was a little less costly than other ones. We had a local person that we went through to order it and that was a good experience, but it ended up being very delayed. The store kept saying that they were in touch with the company and they would let us know as soon as it was shipped.

We looked into putting up a pergola and we looked at the Building Department. Our property goes right up next to a National Monument property and so, we couldn’t get an easement to do that to put up a new structure. We then decided on SunSetter. Everybody seemed to be nice but we were disappointed on how long it took to get here. It came in bits and pieces instead of all coming at the same time. They told us it was gonna be on a specific date and we hired people to come and we had our own people install it. I’m in a wheelchair, so I can’t do any of that and so, we had to cancel them three times before we finally got everything altogether.

It gets hot here in Sebring. Last month, the thermometer in the backyard was reading over a 100. I wanted to do an aluminum closure, but the counties down here are crazy with their permits and anything that’s permanently attached isn’t tax-free. So, I decided to purchase an awning. The people from SunSetter Awnings did a great job. Joe, the guy who came in, was a very nice man. He went over a whole bunch of stuff and he was very thorough.

We’ve been customers with SunSetter Awnings for a long time. We started out in the 80s buying an awning and their product is absolutely fantastic. Their flagpoles are resistant to anything and they are wonderful products. However, their downfall is their shipping. They say it’s free shipping but they use UPS. On one of our purchases, I kept calling and saying, “You said it would be two weeks, now it’s three weeks. Where is it? Now, it’s four weeks.” They said that UPS lost it. Those were 12 feet long tubes and they lost two of them, so the summer was practically over before we got them. We ordered an Oasis, a new product that's free-standing, and a regular one to be attached. I ordered them in June, but we got them in August.

We’ve been wanting an awning for several years now and we know people who have SunSetter Awnings and they’ve always seemed to be very happy with them. The price was very good and we purchased a burgundy awning with tan stripes. It can do motorized operation but if the electricity happened to be out, I could do it manually. SunSetter was late in getting the awning to us though. When we got a hold of them to find out what had happened, they said their orders were way up and that they would have to special make ours. So it was a couple weeks more than what they had told us in the beginning but they clarified that they were behind schedule because they had a lot of orders. Still, we tracked it with a tracking number, and when they said it would be here, it was promptly here.

When I work out in the yard, I don’t have any place to go without getting right in the sun. I’ve also got a table and chairs out there and I’ve been wanting an awning for a long time to put on this deck at the back. Then I got SunSetter brochures in the mail that said that you would get $350 off if you would order it by a certain time, plus you would get six patio lights to go across it. When I called them to get an estimate on it, they came right away and they put the order in that night. Then it came here in about three weeks, but I didn’t like the way they delivered it. The guy just pulled up in front of the house and opened up the back of the truck, pushed it out, and dragged it into the garage.

We were gonna build a hard patio cover, but there were some challenges with the clearance that we had to do that, so we looked at SunSetter for quite a while and we made a decision to go with their product. Though we looked at other options, the SunSetter was the best one for what we were working with. The rep came out and we talked about it. We did some measurements, paid the deposit and ordered it. It took a week or two to get the product in and once it came in, he made contact to set up a date to come and install it, and it all worked really well. It was a good experience.

Purchasing an awning had been on my mind for years and now was the time to do it. The guy from SunSetter that first came over explained everything, and we wrote up a contract. He then called me ahead of time and his crew came in. It looked like they were tearing down the whole house, but they did it right. They put the awning up, tested it out and it was great. We chose the color to match up with the roof, and the trim around all the windows are also the same color. We got the electric model without the wind sensor since it would roll up if the wind started getting too much. I also got the remote and it’s up on the wall here so I can undo it and do it when I want. The few times I've had to pull the awning out to show other people, it worked perfectly.

We have been in this house for 32 years and we had a patio out at the back but we can never sit on it from 1:00 o'clock to 5:00 because the sun was on it. I've been wanting to get some kind shade, and we went to Sunsetter since they had a good deal and they had the color I wanted. The salesperson came here two different times. The first time he did, he explained everything including the sunrooms, screen rooms, and pergolas. Then he came again, and I decided on the awning. He was good. The one I have is a motorized awning with remote control. It's navy blue with a white pinstripe and it has a wind sensor on it.

I had my solar Sunsetter Shade installed and the solar energy only last two weeks and then it dies out. I have to manually take the solar panel off the shade, put it in the sun all day and then put it back on the shade. Only lasts two weeks again. The panel has been replaced and I have the same problem. I have another solar shade that doesn't get as much sun as the second one and have never had a problem with it. This company, Sunsetter Shades will not and does not repair their own product. You have to call an independent contractor to fix it. Sunsetter will not reimburse you for the repair either. After 90 days you're stuck with an inferior product. Not happy with this product or company.

My SunSetter awning was getting old. It has been many years since I got it and I needed another one for upstairs. Since the first one lasted for a long time and the motor is still good I decided to still go for SunSetter. I left the existing motor because it was still good and I just changed the fabric and then for upstairs I added a whole new set, which is 8 feet. The installation team was professional.

We wanted an awning for the convenience of our patio. We decided to go with SunSetter and they went about their business without any problems. Other than being very cooperative, they’re also very informative people. They gave us a good education on the operation and what to look for when it comes to warranty. They installed the awning 3 weeks after we ordered it and did a good job. We’ve now been using the awning regularly every day. We’re out there in the patio more often.

We looked at a SunSetter awning before but it was out of our price range. Then we got the coupon and the packet in the mail which said $250 or something off. It had all the prices listed in it so we could do the math and figure out what we could afford and it prompted us to look at buying the awning seriously again. Then we made the phone call and their local rep was very accommodating. His name was Robin and he was very nice. When he came to the house, he was here on time and he went over everything. It was a low to no pressure sale and he helped us get the awning delivered.

I’m an elderly person and I like to get out on the patio and soak up some of that sunshine. But I can’t stand the sun too long. That was why I got the awning and my neighbor was the one who recommended that I get the SunSetter. I got the motorized XL one and I could only get it one fabric. They have different patterns though. However, I haven’t gotten all that they’re supposed to send me. They've sent me the side panel but I'm still waiting on the front one. I guess it's on back-order.

The sun was shining right at my kitchen patio door. Also, in the morning, when the sun dawned over the house, it would shine on my neighbor's house and it was really bright. I purchased a 12-foot wide motorized awning from SunSetter that goes out about 9 feet. The installers couldn't have been any nicer. They were very professional. Thus far, we really like the awning.

My back deck has a lot of sun and we couldn’t stay out there. It was just so hot. So we said to go put the awning and the lady who came to the house was very knowledgeable. She brought samples and did a lot of explaining so I didn’t really have to ask a lot of questions. She answered the questions before I even asked them. Our experience with the SunSetter team was also very good and everything came in a fairly timely manner. They said it would be three to four weeks and it was three to four weeks. I didn’t have to wait.

We had looked at awnings in others places before but they were so high. We put it off until finally, we called SunSetter. Everybody was nice over the phone. But the guy who brought the awning down here on the truck wasn't too happy, probably because there wasn't anybody here to do his job for him. He really just pushed the awning off the truck. It's motorized and as large an awning as SunSetter makes it. It took several to put it up but it's up and working fine. We have a deck and an above ground pool and it was so hot out there so we really needed an awning. With the way our house is located and the way the sun comes in, it is doing a good job in part of our sun room but it's not in the lower end. Still, we're high pleased with the SunSetter awning.

Ordered a Vista 15' awning and waited for delivery after the first ship date was pushed back weeks. When it finally showed up, UPS freight left it on our back deck without a signature. The tube it was shipped in looked damaged and one end was open. Not a SunSetter created issue, but the response has been poor. First call I was told to take the awning out of the tube and inspect it, they would then ship me any parts I needed to repair any damage. I told them after paying what we paid I had no interest in fixing a brand new awning. After many calls and emails I had no choice but to take the awning out of the tube and found that the "free" cover and all the mounting was missing along with the touch up paint.

We had an awning at the back and I decided to get another one from the same outfit, SunSetter Awnings. The guys that put the awning up were okay. I wanted it under eaves and and the guys said that it can't be done because it was slanted so it had to go under roof. I wasn't happy about that but it was my fault too because the salesman said that could be put under eaves. Other than that, I was satisfied with SunSetter.

My interactions with SunSetter were good. However, the salesman didn't do a couple of things I asked for, but that could have been a miscommunication. I wanted the hard cover and he gave me the soft cover. I tried to explain my situation but I guess he didn't understand it. He also never mentioned the sensors to close it automatically if it’s windy, which the installers did. I've spent $3,000 on the awning and the salesman should have explained something better. But the awning is a nice piece so we like it. I got the motorized one and the quality is good.

Our deck was very sunny, and our neighbors had SunSetter and I saw theirs and liked it. The rep was very nice and helpful. We got a motorized awning and the installation went excellently. We have a sliding glass door with a big half-moon window above. We had the awning put above that because it gets too much sun into the room and heats up the house. We’re very happy with the awning and I'd definitely tell friends to buy it.

We moved into this place and thought an awning would help over our deck. Several years ago, we bought one for someone's daughter who really liked it, so we decided to get one too. At first, SunSetter Awnings was hard to get a hold of. We finally got a hold of them and they signed us up. However, they were having trouble getting a shipment from Chicago. We were about ready to give up the whole nine yards and they were too, but they had finally gotten the shipment. Then they came and put it in.

We just moved into a condo and the sun hit our back section from the south and it was heating up fast, so we wanted to have some covering over our patio. The neighbors in our complex all have SunSetter and they have restrictions. They only want us to have SunSetter of two different types. The SunSetter sales rep went through the pricing and he was helpful. When the installers came, they did a wonderful job and we were very satisfied with them.

SunSetter had a presentation at a home show we went to and with the way the guy presented himself, we decided to get an awning from them. My husband decided to book an appointment with the salesman. This salesman was kind, honest and knowledgeable but not pushy. I liked his approach. The installation went very well and the team was professional. They came out, went to work and knew their stuff. They showed up when they were supposed to and did what they were supposed to do without wasting time that it was enough to answer questions and to demonstrate everything.

Wanted a SunSetter for years. Finally ordered it, waited 8 weeks and the installers were installing it. Then came the "knock, knock" and "We're sorry but the arm is broken and it has to go back". Meantime, I already have the ugly brackets on the roof. Dealer got it replaced (wanted to send pictures but were told not necessary). A second part was received and not only was it the wrong part it too was damaged. Now supposedly a whole new awning is being sent. It's 8/27 and I've been waiting since 6/8. When I call customer service they just tell you that you have to talk to the dealer. The dealer has been fine. Sunsetter evidently doesn't have QC of their manufacturing or their packing. No concern is ever expressed by customer service whatsoever.

I liked SunSetter's local dealer and I ended up purchasing a motorized awning from them. When they put it in, the installation was very straightforward. However, I'm a little disappointed with the remote's design. The buttons are backwards on it and it is the most ridiculous design fault I’ve ever seen in my life. I asked the dealer about it and I was told that every single person that they ever set up a motorized awning with had complaints on the very same thing. All they had to do was flip the buttons around but I haven't done that and it’s a pain in the neck enough that I will have to probably do it someday. SunSetter Awnings was also a little overpriced for what I got. The remote's design ought to be right for what I spent.

The SunSetter awning looks nice. It’s motorized. Then they gave us a crank to close it if something went wrong. Their reps were nice.

I wanted an awning to protect my sunroom from the east sun. I heard of SunSetter and did a little research, and it looked like it was exactly what I needed. The installation guy showed up when he was supposed to and did a good job. I’m very pleased with the awning. It works just fine and I would highly recommend it.

We put a new deck on and got a SunSetter awning. I use it always to block the sun and right now, it could block the rain. It was nice when I talked to the installation guy with an opinion. He came afterwards and did it, so I was satisfied. They have a very terrific team and they treat you with kindness and fairness. I would highly recommend SunSetter. I tell everybody when they come here how I really like the awning.

I purchased a motorized awning from SunSetter. The installation went well and everybody was nice. I use it when I sit outside and it keeps the sun off my house too. So far, its functionality and quality are good. I’m pleased with SunSetter Awnings.

My deck gets really hot and my neighbor has an awning, so I decided to purchase one from SunSetter. A local team installed it and then I had a few problems afterward. The people that installed it should come back out, but they told me, no and I had to get in touch with SunSetter. The SunSetter rep was very helpful and told me what to do. I had to crawl on the ladder and fix it myself, which I was not happy with since it had only been in place for about a week. Other than that, the awning keeps the sun off and I’m pleased with it. It is a standard taupe-colored attached awning that goes in and out with a remote control.

My husband and I ordered replacement fabric for our SunSetter awning on July 24, 2018. We were told it would arrive within 3-4 weeks. Over three weeks passed, and I noticed I had received an email confirming shipment of our awning cover, but had not received an email regarding the actual awning. I contacted SunSetter and the representative informed me that our material had been backordered and that it had not shipped yet. Irritated that I had not been informed sooner given that the summer was coming to an end, I asked what SunSetter was doing for its customers who were affected by this backorder. She offered to send me a cleaning kit free of charge. I told her I wanted to speak with my husband to see if he wanted to cancel the order and wait until next year, since the awning would just sit outside in the rain all season.

I have a very positive experience with SunSetter awning. This is the second time around I have one. I got a big motorized awning to replace the old one and installation went well. The awning keeps my room cooler and I recommend it. Go get one.

Our deck is useful but was extremely hot in the direct sun so many months of the year and we decided that we needed some kind of shelter. We purchased a motor-controlled awning from SunSetter and the installers were effective in finding a better way to install it than the salesman had discussed with us. The installers were also very helpful, cooperative, and they double checked everything. We open the awning to shade the area where our table is and it works out the way we'd hoped.

The SunSetter reps did a very good job. They were polite and informing, and everything was kept nice and clean when the installers put the awning in. Overall, I had an excellent experience with SunSetter.

It was a good three months from the time I ordered an 18’ motorized awning till it was up. The first two awnings sent to me were damaged in shipping. A very frustrating experience to say the least. The damage to the first was only seen after it was installed. It would have been MUCH worse except for the customer service at SunSetter. They always had a customer first attitude. They were reasonable and helpful through the many calls during the summer-of-the-awning-installation. My wife suggested we just cancel the order after the second awning arrived looking like it had been run over a few times. But then we thought, “what are the odds of getting customer service like this from another company?” Slim to none these days. We have a five year warranty and confidence now that it will be honored!

We had a SunSetter awning but it was damaged by a hail storm, so we had to replace it. We went back to SunSetter and they tried to get us the best price they could. We got the same automatic awning where you just push the button and it goes out then it comes back in. We loved the old one, so even though we haven't installed the new one yet, I'm sure we'll love it just as well. We had a good experience doing business with SunSetter and we always recommend them. We've been really happy with our awnings and we like having the living space that we wouldn't have otherwise because of the sun, rain, and whatnot. But if it gets really windy, we make sure it's up so it doesn't get folded on our house.

SunSetter was giving a discount on their awnings so I purchased a 14x18 motorized awning from them. Their reps were nice and pleasant. They did a good job of putting the awning up and in record time. They installed it just the way it’s supposed to go up. The sun shines on my deck from 7 o’clock in the morning until about 3 o’clock in the afternoon so I use it practically all day everyday. I like it and I'd tell others that they can’t go wrong with SunSetter Awnings.

I’m very pleased with SunSetter Awnings. We have a new deck and we wanted something to keep the sun off. I’ve heard quite a few good comments about SunSetter and the guy that put the awning up has put up a few of them and he recommended it. I got a 10x12, striped and maroon color, and acrylic awning, and we use it quite often. I would also recommend SunSetter Awnings.

I've been wanting an awning for years and I finally got one from SunSetter. It was a birthday present to myself. At the time, I had been at a friend's house years ago and they had one. Then, I started getting information on it and SunSetter was the only one I ever looked at. Their team was great as well. Their salesman came to the house and set me up on what was gonna happen. Then their installers came and did an excellent job. Everyone was nice, polite, and had very good craftsmanship on their part. I'm very much impressed with SunSetter's team and happy that they came and did the job correctly. They knew what they were doing, were quick, and didn't leave anything for me to clean up. And I'm very happy with my awning. It's a 14 footer, motorized, and has the upgraded fabric. All in all, it was an easy experience for me. I didn't do anything but sign the check and agree with the color.

I live in Florida and the back of my home is in the sun all day long. I was also looking for a roof covering to go across the extended lanai. I decided to get an awning and I had familiarity with SunSetter from a friend of mine who has two of their awnings. So, I had them come out and Michael from the Sarasota division was phenomenal. His knowledge of the awning was not over my head and he presented everything it did, the fabric content, the motor, and all the details of the awning package in such a way that he wasn’t pushy. He wasn’t trying to upsell me either. He was just presenting the facts. He was very professional and easy to work with. Several times, I asked him for his opinion and he gave it in such a way that it didn’t favor one product or the other.

I had been in the market for an awning for awhile and since family and friends have used SunSetter, I bought one from them as well. Their team was very interesting to work with. It took me a while to get the rep to get in touch with me, but he did, and he was a very nice gentleman. His name was Neil and it also took a while for him to get the product in for me. I told him I was gonna have it for a party that I had been planning and I'd gone to him four weeks before the party. But that didn't happen. We overcame that, though, and that was all right. During the installation, the three guys who came out took three hours to do it and they did a great job.

The first awning from SunSetter that we had was getting old and it was one that was manual. We're up in the age, and we wanted a controlled one, so we purchased a second awning from SunSetter. We had the number from the old SunSetter and we thought it was a number in Kalamazoo of a company that sold it. We were gonna go through that company, but instead, we got the general headquarters when we called that number. And then they supposedly were supposed to get in touch with the store in Kalamazoo, and then they were supposed to get in touch with us. It went about a few weeks before that happened. Finally, I called again and just ordered it right straight from that company. The one that we finally ordered it from was okay, but, after we got them, we got a message from the one from Kalamazoo that they'd liked to get in touch with us. However, we already had ours bought and shipped here.

We added on a new porch and deck so we wanted an awning so we could sit on our deck easier. The contractor who had built our deck had seen a coupon in a paper for people that sold SunSetters and he recommended going SunSetters. The SunSetter rep was very upfront telling us about the company and telling us how far it was going to get out. The only thing was he said, "We’re pretty close, up-to-date, so within two weeks, you should get it." And I said, “Oh, good. That’ll be before we go on vacation.” Then they called us and said it was gonna be delivered the week we were on a vacation. I told him that I already mentioned that that week wouldn't work but that was the only disappointment with him.

My townhouse faces north, so my backyard was in that terrible heat. It has a big patio and it was so hot, I couldn't use it. So, I finally decided I would need to do something and got an awning from SunSetter. But I didn't care much for the guy who installed it. I also got a panel that hangs on the east side of the awning, because when I was outside, the sun would come up, go right under the awning, and hit me in the face. I thought that wasn't gonna do, so I called and the guy said they have something for $191. It's like a sheet, except it's plastic and it's porous. When the installer came, he said to look at it in the box before I take it out, like I would take it out and say I don't like it and put it back. I was to put it back, so I didn't like his attitude about that.

My husband passed away last year and he had always done the yards for 35 years. I redid the whole backyard and the front yard myself, and I was really trying so I went ahead and got an awning since I'd always wanted one. I've always liked everything I've read about SunSetter, and I had my girlfriend check into it a lot for me. I was real pleased with the customer service that I got here. The gentlemen that came out and put the awning in were very careful. My satellite was right there so they moved it over a little but so it wouldn't touch the awning. They worked hard and did what they were supposed to do. They asked me anytime they did something if it was okay. The only thing that went wrong was after it was all in and I went to put it down, it was the wrong color. The gentleman that came out ordered the wrong one, and he called and apologized plus he gave me a credit. I've also had two follow up calls from them since the installation.

It was hard to use our deck in the middle of the day the way it was situated without some shade on it. Getting an awning was the quickest and easiest way to use it without building a structure. We went with SunSetter because we’re familiar with them from Costco and our local dealer here put it in. It cost us a little more money from him because he could put the awning in and we knew he was a bit better than the others. He did what he said he was gonna do, was helpful with the colors, and had a good rapport. His whole family is his crew and they were very knowledgeable. SunSetter did a good job of providing the awning when they said they would. We got a motorized awning and it’s 19 feet wide going out 11. We put it in at the peak of the season and it took 3 weeks to do that. They got it all in and since then, the awning has been working fine.

One side of my SunSetter awning is tilting. I took a picture and sent it through email to the installer. They said they were gonna schedule to come in to fix for me but it’s still not fixed so I'm not happy. Also for that little awning I paid almost $5,000. I feel it's a little too high and I did not get any discount. But I love the awning because it was easy for me. In the afternoon, I can sit at the backyard to relax.

Seriously research if you're considering a SunSetter awning. The gentleman who sold us one really didn't give us the idea that we would have a problem where we positioned it. When we tried to use it, we can’t sit under it in the first 3 hours in the morning then the same in the last 3 hours of the day because the sun comes in both sides. I thought that the unit would come down and give us protection, but it doesn’t because we face north-south. We would have had second thoughts if we would have known it was gonna be an issue.

The canvas was shot in our old unit. But that unit had to be about 12 years old so it didn’t pay to just put the canvas on without replacing the old unit. So we decided to put on a new unit and SunSetter is one of the better companies in the market. They have a good reputation. We picked out the fabric that we wanted. The motorized unit that we wanted was a certain size, which they had in stock. The team we worked with was very efficient and friendly, and they did a good job with the installation. We use the awning for relaxation now and we recommend it.

I love my SunSetter awning. I have a nice shade on my deck from 10:00 till 4:00 in the day, and that's the time when I want the protection. I have a deck that faces due south. I had a good sized umbrella for a couple of years, but the deck is fairly large and the umbrella didn't do the job. In the summertime, it gets hot during the day. I couldn't even walk out on my deck in my bare feet. The deck was so hot. I went around my subdivision to see and I knew there was one awning. I spent about an hour, one 90-degree day sitting under that awning and I said that was for me.

I had a previous awning for 30 years. More recently SunSetter gave me a better deal for an awning and we got a motorized one from them. Everything was explained to me by their rep who kept in touch with me and told me it would take three weeks for it to be delivered. There were three technicians who came and they had the installation done in five hours. They also cleaned up afterward. Overall, everything went smoothly with SunSetter.

I can’t sit on the deck because it’s hot and the SunSetter awning gave me shade. SunSetter has the best price and the best material. They did a beautiful job. The awning closes and opens the way I want and when I want. I like the way everything works.

Although this is a nice product, the one and only reason I spent such an exorbitant amount of money vs other awning companies was because it was being offered by Costco, who I very much like and trust and because it had a 5-year warranty. Before I actually purchased the product I asked a LOT of questions such as installation. I was told that ANYONE could install the awning. I ordered the product, received it, and after contacting approximately 10 handymen, not one of them knew how to install this product. I was about to return this item and started the return process when SunSetter contacted me and gave me the name of a person who was familiar with SunSetter products.

SunSetter Awnings came up while I was researching the other companies that look like they were the ones that have awnings. I definitely wanted the SunSetter. Since they were an approved vendor, I used them. We got the 16-foot mocha with canopy over the top for damage and it’s motorized. Their reps were really good and efficient. They put it up, it works and it’s everything I expected it would be. When the installation started, it began to rain so they had to postpone it ‘till the next day. They did come in and because it was so long, and we wanted to have it up over a bay window, it took four guys to do it. They were very efficient and very good, and they did what they needed to do.

I wanted an awning for a couple of years and this year my husband agreed to get one. We called and the gentleman from Jonestown came over and gave us all the selling points of SunSetter. They gave us a good selling job and we decided to buy it. The rep was very knowledgeable and was a very nice man. Then the two gentlemen that came to install it for them, were super. My brother asked me about the awning. He has wanted one for a while. We took him out on the deck and my husband showed him how easy it was to open and close it. My brother said, "It is a good idea."

My wife said that she wanted an awning and we decided to get one from SunSetter because of a referral. Then, their rep, Toby, came out and explained the awning to us. But we already knew everything about SunSetter and purchasing from them was a very easy process. We bought a 10 by 16-foot motorized awning and it was about 100 degrees when these poor guys were putting it up. Other than that, there were no problems. We take the awning out and it keeps the sun off the back of the house. I’m sure in the years to come, it’ll be used more. It was an expensive proposition at $4000 but it serves our purpose and if someone could afford it and has a need for it, I’d tell them to buy it.

We live in the mountains and our deck is in the direct line with the morning sun, so we wanted to be able to use the patio more. SunSetter was the one that was advertised so much and I called about it, and I thought it would work out. The person who got me on the line helped me order and I thought that worked out fairly well. We got the best awning we could find to cover as much as we could. But then after all the items all arrived, I was very disappointed 'cause I ended up spending as much as I did for things I couldn't use. Plus it took forever. I started in March last year and it didn’t happen. This year, I started in March again and it took until the 18th of last month for the awning to be put up. I was very upset with all that.

The sales team of SunSetter was good while they were trying to get the contract. They were very responsive, however, once they had the contract, I was kind of feeling alone. I can understand that at the time that I called them they were busy and they were handling a lot of orders, but if you expect a consumer to use you again, you really have to be responsive also after the contract is signed. Also the level of care changed dramatically. I didn’t have that great of an experience. They seemed to be in a hurry and their attitude "Let’s just get this done."

Ordered 2 electric shades on 07/09/18 and was told 2-3 weeks for delivery. Called on 08/19 asking why I have not received my shades. They stated they are on backorder but failed to mention that when I spent the $8,000 on the shades. Very poor customer service.

In the east of the house, where the sun is very bad, the temperature in the bedroom would go way up. So, we wanted the awning for a long time already. I wrote to the company several years ago and they sent me a whole bunch of papers. The salesman was a real salesman, and he sold me all kinds of things. But the crew that came here and put it on was just fantastic. We then gave them an extra good tip. Our awning is motorized in a way that when the wind comes up, it runs back automatically. It's colored white with blue stripes.

The SunSetter Awnings team was great. They were very efficient, they did what they were supposed to do and the guy talked okay. The installers put the awning at the side of the house on the deck and they did a good job. The only problem I had was the price. They were talking $299 but I ended up paying $3,200 which was crazy. That part got to me since I wanted the awning so bad 'cause I'm disabled. Also, they still haven't done my deductions.

I had SunSetter Awnings before so I got them again and I got the expensive one with stripes that go out. But someplace along the line, somebody screwed up. We measured out the width of my deck, which is not very big, and how far it goes out. I understand it goes all the way out to the end of the road, like your belt on your trousers, but the new awning is going out past my west end, but the north and south are 2 feet short on each end. I tacked nails and used a ruler, and I was happy with SunSetter. And this time it's automated and it’s worked fine. It just can’t go in farther than it’s programmed to go. I saw the guy write the measurement down and the width is worth that.

We realized that we needed more shade for our new home. We had a SunSetter awning many years ago and we enjoyed it and found it to be well-made. There was a local dealer that was able to set us up with the installation of this awning and it was relatively easy to get, so it was an easy decision for us to go with SunSetter. A local rep came to our house with the fabric samples and showed us the options, and priced out the installation. After the 30-minute appointment, we were set to go. Our experience with the installation was excellent. I would definitely recommend both the installer and the product.

My sister bought one and had it put up, and she told us about the SunSetter dealer here in Omaha. The rep came out and he was very polite and he knew what he was talking about. I asked him some questions that I knew from when I sat for the brochure. And then, the wife was not gonna get the winds closer but he helped me talk her into getting it. We got a motorized awning and it is good. When the installers came out and a guy lifted the shingles up and found their board that they had to get to. Then they corked all the shingles back down. They knew what they were doing by the way they were working. They were not a couple of fly-by-night putting that up. We are very satisfied with the awning. The kitchen in the back porch where we had it installed, when the sun is beating down because there are no trees, it has become cooler by at least five or 10 degrees.

My brother had a SunSetter awning and I was really attracted to it. I felt it was the right addition to my house. We got the regular motorized awning and picked the fabric. However, the problem was that the awning was delayed in delivery because according to the contractor, the material that was of the color we chose was backordered. So instead of the awning being installed in late May, it ended up being installed late June. Though the month delay was a little annoying, everything has been fine since then.

We just moved in November and the back deck was exceptionally hot. We couldn’t sit out there because the sun was on it all day. We went to Massachusetts Awning and they carried several lines of awnings and I had a previous experience with another company that I wasn’t happy about. Then for my purposes SunSetter was recommended to me and I was very pleased with the fabric.

I’m tired of the heat on my deck all day long so I got an awning from SunSetter. The salesman was very helpful and left samples. The installation team had to come back the second day because they did not attach the lights correctly to the awning arm but overall they were fine. I use the awning every day as the sun’s out. I should have bought it a long time ago. Where I have it placed is helping reduce the heat in the family room, as well as providing shade on the deck and my outdoor kitchen.

We are facing the left side of the house and the sun is tilted in the afternoon so it was time to get an awning. I like the way that the SunSetter was built and put onto the house. You just fasten them on the joints of the rafters. The SunSetter team came right out and told us the good things about it which we already knew. They were great and nice people. They set up an appointment with the guy by the name of Drew and it took about five weeks to get the awning. He came down and once he got it, it was installed right away. It took two hours and it was done. The awning goes out easy and has its own remote control. The wind catches it and brings it right back where it’s supposed to. However, the lights don’t dim like they want them to and I never heard back from that at all. There was supposed to be three settings in the light and we only got one. Other than being a little expensive, it looked good. We like it a lot and I’d recommend it to a friend.

We were going to have a wedding shower at our home, and at that time, Costco was having a sale on SunSetters. We also knew of a company that was selling SunSetters. We shopped between Costco and the other company. The other company went with the sale, and they honored the upsale so it worked out good. The SunSetter's team was awesome and very prompt. They came when they said that they were gonna come. The installation guys were really good. They knew what they were doing, did the job, cleaned everything up, and were gone. We got the 18-foot wide by 11 1/2 feet long motorized awning. It's the longest one we could get, and it has the wind sensor on it. It was a very good experience.

I needed an awning because of the rain and I bought one from SunSetter because the rest of them in Hendersonville are inadequate. The gentleman who sold me the motorized retractable awning was very professional. He did a good job taking care of everything and explaining things to me. The installation experience was good as well. Now, every time I have the awning out on the deck, I sit out there for breakfast.

I couldn’t sit on my deck because it was so hot so I decided to purchase an awning. I see SunSetter's ad on television so much and so I thought I would call them. And the people next door to me got an awning as well, a larger one, and theirs costs quite a bit more. I’m of an age that I’m watching what I’m spending here so I just was very happy. I called Wes, the seller that I dealt with last summer, and then never did anything. I was so mad at myself, so this year I thought that I'm gonna do it. Last year, we had talked about the color and all of that kind of thing and I sort of knew from that what I wanted. He kept my record so when I got ready to do it again, I contacted him. Then, he went ahead, ordered it, and did all that good stuff.

We’re in a new home and we have a back porch that isn’t covered. I Googled and found out that SunSetter was one of the better places. Everything went smoothly and as planned when we purchased our motorized awning. The installation crew knew what they were doing and how to put it in correctly the first time. They did a great job. Since then, I've been loving our SunSetter awning and I use it every day. I like sitting out while it’s raining, so I can have it out and sit on my porch then. I’d definitely recommend SunSetter Awnings.

I put a new deck on a house and we took some trees down so there was a lot of sun hitting the yards. We wanted to get something for some shade so we purchased an awning. I went with SunSetter because of their name recognition. When I went to the store, said that I wanted a shade and that I wanted it measured. A guy then came out and measured, showed me the different options that were available, and we did it. We chose the upgraded fabric and a motorized awning. We are very pleased with the quality. The awning is a welcome addition to the house. I would definitely recommend it.

I bought a SunSetter awning for my mother and when my sister was talking about awnings, I told her how much I like the one at my mother's house and how easy it was to install and upkeep, so she bought too. My SunSetter rep, Tim, was very nice, polite, informative and helpful. We ordered two awnings and we hoped the shorter one would come in first, but it didn't. I was out for the first awning down at the shore and there were two guys who came out to do the installation. They were very effective, polite and professional.

We had our deck redone and the SunSetter team had been very good. The rep came out, showed us the material and samples for the color. We talked about the size and he did the measurements. I got a large motorized awning. My mom is elderly and she likes to sit outside, so we use it a lot just for her to sit on the deck. We really like the awning. I like that it retracts and that I don’t have to have a cover over the deck all the time. It’s working great and the installation went really great. Everything has been wonderful.

I got tired of taking the dog out in the rain and so I decided to get an awning, which I purchased from SunSetter. I had a good interaction with the SunSetter team as they were nice and they did a good job. I like the awning. There were four installers who came and hooked it up. It was spendy but I had to purchase an extra warranty, which is a five-year warranty if something goes wrong.

We've had a good experience with SunSetter. The awning we have from them is our second one. We have it in the living area and it was underused. The awning that we have is motorized and we had it installed 2 months ago. The installers were fabulous, easy to work with and did what they said they were gonna do. Now that we have it out there, it's nice and makes a big difference.

When I decided to purchase an awning, I checked the internet and went with SunSetter Awnings. The owner of the local company came by and he's very friendly. Our interaction was all good. SunSetter is a bit expensive but the quality is good.

I had a deck built and wanted an awning. SunSetter was the only distributor that contacted me back in my area. Their rep came out, gave me good information, and we did the paperwork. I've had a good experience with their team and it was quick. They came out here, did the installation of the awning and it went well. Most of the time when I'm home, I use the awning to block the sun from the side of my house. I could've gotten a lesser expensive option, but it was purchased and done now.

I’m in a manufactured home and there’s a little side patio area that was getting very hot and sunny, and I needed it covered to keep my house cool. I had read about SunSetter Awnings and my husband and I had their awning when we had a cabin up at Lake Tahoe, and it was great. So, I decided to get another one for my home here. The rep was very nice and helpful, and I had a great time dealing with the team that helped me. Likewise, the interaction was good when our awning was installed. The installers came early and got the work done very fast. Also, a guy went through all of the instructions with me and he was good. I got a motorized awning and I’ve been enjoying it very much.

During the summer, it’s very hard to go out to the back deck because there wasn’t any shade or anything there. The salesman was great but the company itself was the problem. We ordered the awning the first week in May and on the first part of June, I called the representative. He said that it has been ordered but SunSetter didn’t have the color in stock and that it was back ordered. I wasn’t happy with that.

My cousin got SunSetter and he said that we couldn’t have a nicer person explain everything. So we tried the same rep and she was very helpful. She couldn’t do or explain enough for us, and she was very pleasant explaining everything about the SunSetter awning. When we picked the one with the black, beige and gold stripes, she started to laugh. She said that it wasn't because we chose it but because it’s the one that they sell the most. We paid cash for everything right away. We got everything that we could really want in the awning including the push-button. So when my cousin came, he said that it's beautiful and bigger than theirs. The rep said that our deck could use a 16 and we figured we had the space so we went with it. Our backyard has sun from the first thing in the morning until almost at night, and we just can’t sit out there without something like that.

It was hot at my backdoor space that I needed something over it to help protect it a little bit so I got an awning from SunSetter. Everybody who came out was real nice. The installation team explained things as they went. They explained everything that was done and everything we needed to know. They were very good and very friendly guys. I would recommend them.

My local dealer received my deposit in early May. The order wasn't placed until June 13. I still do not have an awning... It is almost the end of summer and we don't have anything. I have spoken to both my dealer and SunSetter and I get different stories from both as to where my awning is. I am thinking about cancelling altogether and using my money for another home improvement.

SunSetter's reps were really good. I got a motorized awning from their company to keep the sun off the patio. The installers who came were really nice. Since the installation, the awning has been wonderful! I advise people to get one. I loved my experience with this company.

The SunSetter reps were good and the installation was good and fast. I got the motorized awning and I open it up almost every day. It looks good and I like it. The only trouble we had was I had to take off my screen door on the back because, with the hardware, the door couldn't be opened. I would suggest that anyone who'd get SunSetter Awnings to get the motorized one because we’ve had a few gusts and we ran out to close the awning and it was already doing it on their own which was really nice.

It gets sunny in our backyard, so we decided to get an awning. We watched the SunSetter Awnings commercial and decided to go with it. When the sun comes out, the awning makes it nice and cool back here when we’re sitting under it. The SunSetter team did a good job and we were impressed with how they got right in it and got it done. They explained things to us, too. We got the awning that is kinda light brown and it goes with the house. It’s motorized as well.

We had a very large tree taken down and the area has been very hot since, so we decided to purchase an awning. Our salesperson at SunSetter did a very good job. He was very punctual. I wouldn't hesitate to recommend him just because he answered any questions that we asked, he didn't pressure us, and he chose the color that would work with the color of the house and the shingles. So, we bought a striped, retractable awning from SunSetter. The salesperson and the carpenter that he brought did not rush the installation of the unit. They even took time to level it with the level tool, which I thought was important so it wouldn't be crooked. I noticed that right away. They took pride in what they did. It is really pretty and I'd like to put it out all the time just because of it but I don't want to wear it out or damage it when a storm comes up. So, I only put it out when I'm home and it's so hot or when we sit out on the back patio. It has the perfect color combination.

I ordered my Sunsetter awning about 5 weeks ago and still do not have the product. I called and they told me the side panel I ordered was on back order. I cannot use my deck except between 11:00 am and 1:00 pm. Just because the way the deck sets. When they hooked up my awning the security light that was there didn't work. They came out and fixed that, by taking one of my lights out. Watch out for the fast talking salespeople who promise you the moon and do not deliver on their promises. Would never do business with these people again.

I had seen SunSetter Awnings' advertisement as well as I’ve gotten little brochures in the mail and I liked everything I’ve read about them. I’ve known other people that have gotten them and have always heard nothing but good stuff about the awnings. The rep who came out was very professional and very informative. He knew what he was talking about and answered all my questions. He did things and got them moving along in a timely manner, so I was quite pleased. Then there were two guys out here that did the installation and I couldn’t have asked for better. I was impressed by their work ethic. They did not know that this was gonna be an eaves or a soffit mount, so they had to leave and get wood. That was no big deal to me. They had the awning installed and showed me all the workings, all the ins and outs, and all the little amenities. They also told me about other little things that could be bought to put on the awning such as lighting.

A guy named Tom was SunSetter's designated representative in this area and he sold it. He booked the deal and closed it. The awning is a beige-and-brown and when it came in, SunSetter's guys came out and put it up in about two hours. I got the full monty and I love just pushing buttons. The awning works fine and I hope it lasts a long time. We put the awning across the whole back of the house and having the awning makes it cool when we’re out on the deck, other than my other little umbrella things. We have a deck with an adjoining pool and sitting out there in direct sunlight is better. SunSetter did a heck of a good job and they were a good operation.

It is sunny over our patio and we needed an awning. I had one for 20 years, but it was tattered and torn, and I was replacing it. We purchased a motorized awning from SunSetter and everything was fine when their team came and put it in.

Last year, I wanted to get an awning but I didn't do it. I got to thinking that I worked for 45 years and didn’t do a heck of a lot. I wanted to enjoy life a little bit, so I decided that I was gonna get one. I asked SunSetter Awnings for information and they sent me some brochures. I got one of their motorized units, I like it a lot and I'm very satisfied with my experience with SunSetter Awnings. People should get one.

My porch got too hot and when we walk down on it, it burns our feet. I did some review search on the web and SunSetter Awnings had the best reviews. We had also talked to a couple of people about it that had already purchased it and they absolutely loved it. We bit the bullet and tried SunSetter. Their sales team was absolutely nice, down-to-earth and very respectful. They were the same people that came out and installed the awning and they were great. The guy that actually installed it was really young and so funny and it was fun just to hear him talk.

It was very hot out the back and we got a dog. We wanted her in the shade when it was hot so I contacted an awning company. We didn’t like the way they attached it to the house, so we just dropped it years ago. But SunSetter did very well. I was impressed by how quickly the awning went up. It's motorized and it covers three quarters of our patio. However, I would like to see a much lower price. They’re a good company but they're expensive.

We had an awning from SunSetter previously and that is why we did it again. It’s the way to go. The sales guy was good. The installers were great, and the thing works fine. We love it. Our neighbors are jealous and we tell them to get Sunsetter.

We've used SunSetter in the past and we decided to get another awning. The reps were great and the installation was really good. They could improve on the time from getting the awning from one place to the guy that installed it, but everything was done on time and it was a wonderful experience. It's been a good awning so far and it's the only one I would recommend.

I placed my order with SunSetter on June 12, and was told it would take 2 to 4 weeks. I received an email on July 19 saying, "Congratulations. Your order is on its way and you will be contacted by the freight carrier to set up a delivery date." They contacted me 11 days later saying that the order is being delivered on Aug. 1 which was on a Wed. I made arrangements to have someone at home to receive the order because of it being freight. They leave it at the curb. Shipment never arrived on that day so I made arrangements for the following Friday. Again, we waited only to be disappointed. Phoned UPS Freight in Wallingford, CT and was told the order was never put on the truck.

We moved into a new house, and the patio is partially not covered and it faces south. So we really needed the awning. We got it from SunSetter with the remote to retract it and to put it up, and also got the wind indicator. The people that handled the installation for them was really close to us and they were about five miles away, which was nice. As soon as they got the awning, they called us and they came right out and put it up. It was good. Even if it rains or drizzles, we can still be outside. We like sitting out when it's raining and to be under cover and enjoy the sound of the rain and the coolness of the air.

We have the sun on our deck so we decided to purchase an awning. However, I didn't know the size I was going to be able to get. The team at Sunsetter told me the recommended size. They also recommended a color choice that goes with my siding and roofing. Thereafter, the installers had the motorized awning up in an hour. Also, they didn't leave a mess so I was happy with the installation. I have a remote control and a pole to use the awning manually. Sunsetter even gave me an extra battery for the remote. Currently, we use the awning for shade. Overall, I'm happy with my experience with this company.

We've had awnings in the past and we were discussing about putting two awnings out. We decided to go with SunSetter and spoke with their saleslady and the person who installs the awning. They were both professional. The saleslady explained the difference between the fabric and the awnings so it helped us make a better-informed decision. Then the installer was very careful in putting things up. I wanted to make sure that everything was correct.

A neighbor recommended SunSetter and I purchased an awning for a very sunny area of my house. The reps came out and met with me and looked at the space. I got an awning that's motorized and it's a couple of different shades of beige and brown. I was impressed by the installation because they had to climb up in the hot attic to do the electrical. Since having the awning, the temperature of the room that it is shading has improved. It works great.

Our neighbor across the street has an awning from SunSetter. Our previous awning was 22 years old and it was frayed out while they still have theirs up and still in good condition. So we purchased a 12-foot awning from SunSetter. It's attached to our house and goes out 8 feet from the third storey of our house. It has a remote control and it has a wind sensor. I use it every day and it's mainly used to block the sun. Two men installed it, and the installation went smooth and they were very professional. The sales team was very pleasant and the gentleman who came to our house was very nice, too. We were quite pleased with SunSetter and we're enjoying it. It’s a good product.

We were moving into a condo. The backyard has a little patio but there is no covering over it and we thought an awning would be nice to have. There were two choices that we had that were HOA approved and SunSetter was one of them. I talked to their reps and they sounded very professional and were very friendly and knew what they were doing. Everybody is really good and well-trained.

I have a deck and it didn’t have an awning, so I needed one. I went with SunSetter as I saw a commercial on TV and I've seen them in magazines, plus I had a $200 coupon. Their rep was excellent. He was very fair and he came when he said he was coming to give us the estimate. The installers were very neat and professional and they cleaned up after the installation. I love the quality of work that they did. I’ve had the awning for about three months now and so far, so good. It may be a little expensive, but it’s well worth it and I'm happy with it.

The SunSetter salesman was very professional. I got a motorized awning that is striped with blue. It took a couple of months to get it in, which was really a long time. I kept calling the girl and then she finally got back to me and said she heard it was on its way. Other than that, it went up really good and the installers were very professional as well. However, the awning seems to be fitting the wrong way for the sun. The sun comes up on the right-hand side and goes down on the left. And so, I should’ve bought the extended sides. I would recommend SunSetter Awnings but I would give others a heads-up about a possible delay on delivery and that they should also make sure that whatever direction that they are sitting is where the sun is gonna hit.

My mother and I were talking about getting awning and she said she wanted the SunSetter. My mother has a little deck on the end of her little apartment here. In the wintertime, you want the sun to shine on you to get warm so we didn’t want to build a permanent roof. And then when the sun is out in the summer, you can use the awning to get in the shade.

The back of my house faces west and in the afternoon, it’s really hot out there. With the awning, it’s a lot cooler. I didn’t like the other awning that I could have gotten locally and if I could have gotten a SunSetter locally, I would have done that first because it took so long to ship the awning from the factory to here. I had other work scheduled to be done and a lot of it had to wait for the awning. Other than that, the SunSetter reps were very helpful and the installation crew was great. I've already had a couple of neighbors asking about the awning.

My deck in the back is out in the sunshine every evening and we liked to have a cover over it so we can sit out there in the shade. Otherwise, it was too hot. We decided to get an awning and, having seen SunSetter advertised on TV, we opted for it. We then went on the computer, looked at their models and knew what we wanted. The SunSetter team came and discussed everything with us and the construction company that would eventually put it up for us. They showed us pictures, too. It’s a motorized awning and I was very happy with it. Plus, we received very good customer service from the team. We recommend others to buy a SunSetter.

We wanted the quality of the SunSetter's awning. Also, the people from there did a good job and everything was delivered exactly the way we ordered. When the awning came in, the techs were out and put it all together for us, so that was nice. We like the awning, however, we had an issue with it. Still, the techs came out the same day and resolved the problem.

The people who manufactured the awning dragged their feet and I waited a little bit long but everything else was good. The ones who put it up did their job and I got no complaints. When the awning arrived, the guy was right here and the very next day, he started the installation. He and his son had that up in no time and it was good. I liked that they were nice and polite. However, SunSetter charged me too much for the awning which wasn't a big, full one. It was only nine foot but it's a done deal now and it's paid for. Everybody who has seen the awning liked it and I wasn't ripped off nor anything was wrong. SunSetter did their thing and I'm satisfied.

We got an awning to have shade in the deck and because of the price we went with SunSetter. We worked with a dealer here and then we did the installation ourselves, which didn't take long. It's a great quality awning but right now, the problem is we had to order the side screen and it has been about six weeks and I haven't seen hide nor hair. The season is nearly over and we no longer need it this year. I called the dealer about a week ago and he checked on it and said they had some backorder problems. It's way out of line. The awning, which they said would take four weeks, got here in a week and a half but I'm a little disturbed about the screen.

We have a lot of sun on one side of the house and it made the house really hot. Dealing with SunSetter Awnings, at first, was fine but there was an issue. We went on to the installation team and the awning was supposed to be installed. The rep put through the order and then for some reason, there was a three-week holdup where the awning supposedly was stuck at a UPS facility. So it took over two months for it to be installed which is halfway into the summer, which is already crappy. It was a very unusual situation. It was unbelievable that the awning was stuck at a UPS facility for weeks on end. Plus, I wasn’t notified and supposedly, they had a wrong phone number for me, even though I called them and they had my right phone number. Something in their process needs to be improved. The installation team was wonderful though once they got there and the actual awning itself is wonderful. It works beautifully.

The SunSetter salesman, John, did a good job when he came over to visit with us and we booked everything right there. He was very pleasant, very easy to deal with and was not a pushy salesman. He gave us the whole scenario like what was available and what wasn't and we went with it. We went for an electric awning, which is about 12-foot long. The installation guys came in here and introduced themselves. They went up on top of the porch and they cleared enough room for themselves to do the work. It took about a half hour and they were done. I recommend them.

The SunSetter Awnings rep was very pleasant and professional. He answered all my questions and if I had any issues, SunSetter took care of it. Plus, the installation was done with no difficulties. I’ve had the awning for a month and so far, everything has been fine.

I’m on a slight hill and I’m in a senior development and a gated community. Back in September of last year, we had a hurricane come through here and they had to cut some trees down that had weakened. The trees, especially in the summer, were high enough that it created some shade on a concrete pad that I had outside, my lanai, and we could sit out there. Now, since all of the trees were cut down on that whole area up and when the sun’s high in the sky in the summer, we couldn’t get close enough at the back of the house to be in any shade, so I thought that purchasing an awning might not be a bad idea.

We built our mother a deck and my brother bought a motorized SunSetter Awning as a gift for her. He wanted to use a local dealer and she picked out the color and everything went well. I'm particular with my stuff, so I didn't want the guy we bought it from doing it. I ended up installing the awning myself and it was almost too easy. Plus, it is a great product.

You can’t watch TV without seeing the SunSetter Awnings. I have one on my RV and I like them. We got a motorized model and I enjoy sitting underneath it. The rep was fine and the installers did a good job.

We have an area in the back that was not usable because of too much sun so we decided to get an awning. I have a friend who was very pleased with her SunSetter and we had ours installed a few months ago. We paid $4,000 for it and the installation which was a lot of money. The awning is very pretty and so far, it's a great product. I was a little concerned about getting the dark one thinking it would be hotter and they assured me that it wouldn't. They said that the fabric will take care of everything. However, it's not quite as cool as all the advertising talks about.

The weather here is hot and I didn't want a deck, so I decided to get an awning. I checked into two other companies that are here and SunSetter Awnings had the best deal and I liked what they offered. Dealing with their team was an outstanding experience. The salesman and the guy who came to put it in were great. I got their motorized awning and I'm loving its quality.

I was gonna have a big party and my deck was not usable in the summer so I wanted a good awning. SunSetter was recommended to me. I dealt with Backyard Solutions here in Paradise and they ordered it for me. It took quite a while to get my awning because UPS lost it, and it was a mess but the salesman followed it up because my awning wasn't coming. It was stuck in Redding, and the weekend was coming for my party so they came a day before and they had a loaner. That one was on consignment and they found out it had never been put up and it was flawed, but it was still functional for me and that was all I cared about. They put that up for me and it was a lifesaver. I really appreciated them doing that. They went above and beyond.

I built a new deck and it was so hot out in our summer house so we decided to buy a SunSetter awning. I ordered it on the phone and the guy I spoke to was very nice. I told him I wanted the awning to go out longer so it covers more but he said that it doesn’t. He sold me a guarantee instead and that for 15 years, it was against everything so I bought it too. He also told me about the LED lights. I got a 10 foot 3 inches awning and it is all electronic. I also got the LED lights with it as well as the shade that comes down in the front and the side. It was almost 3000 bucks.

I purchased my first awning more than 20 years ago. This time, I got the 10 x 16 awning with a remote from SunSetter Awnings. It’s white with a blue stripe across the bottom. Purchasing the awning was simple. We contacted the local dealer and they came out and did the whole thing, and it was a piece of cake. They're a father-and-son business and the son and one of the workers came out to install the awning. Then they adjusted it and cleaned up everything. The work was quick and it was all done in less than an hour. We’re out there all the time and we also use the awning halfway down to shade us from the sun and to keep the heat off inside the house. SunSetter provided great service and they were easy to work with, and our experience with them was super.

There was a local place that dealt with a different brand of awnings but we couldn't get them interested in even following up with a phone call. So I went online and found SunSetter which seemed like a good one to go with. Their team was good and very helpful but they couldn't seem to get somebody scheduled to show up here at the right time for the installation. We had three different appointments set up and people just never showed up. Eventually, they got somebody new and the guy did a reasonably good job. However, it seemed like he hadn't really worked on the product before. He had to read the directions and when I asked him a couple of questions, he didn't seem to know.

My husband has thought of getting an awning in previous years and he decided to get one. The three SunSetter reps came on a very hot and humid day and they did it. Our awning is great and it's motorized. We use it to keep the heat out of the house.

We had SunSetter awnings done years ago in Jersey and we knew they have a good reputation. This time, the two guys who came here to do the installation were an uncle and a nephew. They were very good and professional. I talked to them and they were nice guys. We got a motorized awning and it goes good with the house because the house is a tannish color. And the awning has darker brown and lighter brown and tannish with the stripes down. I can utilize the awning now and it certainly helps. It would be nice this fall and winter because it is so hot out here.

I got a motorized awning in burgundy and beige and SunSetter Awnings was able to put it up so fast. The awning is a 10 x 12 and for the space that I have, it is still small. I wanted it right by the back door where the sun comes in and it shades it but the sun is still coming through on the side. Also, I paid too high for it. It’s 2,000 and something dollars for the awning and 450 for the guys to put it up.

One of my friends had purchased a SunSetter awning last year and he really liked it. The sun was hitting on my deck and it was not really a good place to put a roof, so I gave the awning a try. I went through a dealer and he met the prices that I found on the internet. It was over six weeks to get it delivered, but other than that, everything went well. I got the motorized axle and I did the installation myself and it went fine. I enjoy the ease of operation and I've told numerous people that I really like it and it’s doing a good job for us.

Our porch was very hot. When we called the people at SunSetter Awnings, they were nice so we ordered a motorized awning from them. It took a while to get the awning, but it didn't take long for SunSetter's team to put it on once they got it. It took them three hours and it all went well. They did a good job and it was fast. Since using the awning, it cooled our room a lot. It was nice. If friends would ask, I'd tell them to go ahead and get an awning from SunSetter.

Buy a SunSetter awning. They’re very nice. I bought one when Costco had SunSetter awnings on sale. SunSetter took a couple of hours to do the installation and I'm very glad that they have done a good job. They also cleaned up after themselves and I liked that very much. Now, I’m very happy with the electric awning. We live in a cottage where there is a house after house after house and it gets really hot in between the houses, so the awning cools it down. And as soon as it stops being so hot, we could enjoy the outdoors.