SunSetter Awnings Reviews

Just got it installed, but loving it so far!!! Worth every penny.

We bought a SunSetter and because we live in New England we only use it from May to mid-October. The other 6 months it's wrapped up and protected from the elements. After a few years we noticed that the seams were separating and we called our local dealer. After inspecting the awning he concluded this was a manufacturer's defect and he called the main office. Much to my surprise, the manager on the other end of the phone admitted that our awning was one of a group that was made with defects. I immediately thought... good for them. They admitted it was defective and they'd make it right. WRONG.

The installers were on time, neat and tidy and I love my new SunSetter!

We just installed a new 12 ft. Easyshade. The shade is on the roller crooked. Now we will have to spend a few hours to take down the unit, take it apart, and reinstall the shade. SunSetter has provided a detailed pdf to do this. The option was to return it to SunSetter and wait for a new one to arrive. Suggestion: As soon as you get your Easyshade, pull it out of the tube and look at the shade on the roller. If one end has a spiral of small overlaps and the other does not, it will not roll down level and plumb. If yours is like this, stop right there. Call SunSetter, and arrange for them to send you the return shipping paperwork and send you a new unit. This problem should never get by quality control at the factory.

While Sunsetter has a good product, they have THE worst customer service I have ever experienced. Be forewarned that should anything go wrong with your order, you will have no recourse. I ordered two solar powered window shades from Sunsetter on April 23, 2016 and promptly received a confirmation that my order would be delivered in 2-3 weeks. It is now July 20, 2016, 3 months later and they still have not been delivered. Sunsetter has sent the shades three times and three times, UPS has lost the shades. Each time the shades were lost, I had to wait five days until they confirmed that the shades were really lost and then start the 2-3 week wait again. It is impossible to speak with anyone at Sunsetter beyond the clerk who answers the customer service line and only has pre-written scripts to tell me how sorry they are that I am being inconvenienced.

The only concern I have is the loud bang against the house when it retracts just before putting it down. Otherwise, I am very pleased. Thank you!

I was very pleased with the Awning and the LED lighting package. It was installed without much trouble (did have to return the LED controller, but that was quickly rectified and works fine now). After a month or so of use, there are no defects and it has withstood a thunderstorm. In all I would recommend this product for anyone who wants an awning.

We recently had a Sunsetter awning installed over our patio. SunSetter Awnings are based out of MA. They subcontract out the installation. In this case it was Gutter Glove based in the Milwaukee, Wi. area. Gutter Glove came out and took out order, 5 weeks later awning arrives. Tried to call Gutter Glove (the installer) several times and left messages to set up installation day. 3 days later they called me back, set up install 5 days later. Workers came to install awning. This was a roof mount so it needed roof mount brackets. Brackets get installed by bolting thru the shingles to the top of the rafters. Workers did not shim or level brackets causing the awning to bind when deployed. Workers temp fix was to place a block of wood under one end to level swing. This awning came with an additional LED light package which did not work. Had to order new part.

15' motorized awning. Good installation directions. Good materials. A good overall experience. Looks good and works good.

Received damaged awning from SunSetter as it wants to pops out of the center bracket. SunSetter is replacing center rod as they say it's a home project and I can repair the awning or must pay for having it installed because it is labeled as a home project. Pretty lame. I bought a twenty footer and the tubes the awning was in did not protect my awning. They came bent and the tube it was sent in was broken. They need to look into finding a better to ship their product and have techs that can come out without charge as the awning is under warranty.

Love the awnings but would like to have been made aware at the beginning of all the extra costs attached by the installer. It certainly is a lot more expensive than your TV ad implies.

Shipping was prompt. Carton was damaged in shipping. Called Sunsetter and got great response that they would cover any damage. Awning was easy to mount, manual was well written, and insulation went well. I enjoy it every day.

I ordered the navy but Steve made the color wrong (red). When the guys put it up - it looked better than I ordered so I loves it.

Love it. Should have bought it years ago. Shades a west facing wall with an 8 foot window. House is noticeably cooler. Less heat buildup. 105 outside 78 inside. 110 outside 80 inside. Turn on air conditioner.

Installers were excellent and very helpful explaining operation. Only been up about a month but it gives us shade and allows us to use our new deck in comfort.

Overall, my wife and I are very satisfied with our SunSetter. It provides much-needed shade to our patio and home interior here in South Carolina. The quality & construction is top-notch and it was easy to install. I can't give it a five star rating due to two reasons: the awning was tagged at the wrong end before inserting into the roller track causing the awning to be upside down; also, there were several fasteners missing for the cover. There were only enough fasteners for a ten foot awning, not seventeen feet. (SunSetter sent us the fasteners free of charge.) All is well otherwise. A note to be aware of: we have the manual version which is difficult for my wife to raise & lower due to the weight (cranking in & out is fine). I can handle it with ease, but she struggles. The motorized version would have eliminated that problem... live & learn.

I purchased a 15 ft motorized awning this past summer. The awning works very well. I was unsure about purchasing an awning online. The fact that the price was very good and that I could return it to Costco made it an easier choice. Since I have installed the awning I am very pleased with its function and the quality of its structure. I would highly recommend this awning to anyone.

We recently replaced our 18 year old Sunsetter awning with... the exact same Sunsetter awning. Well, not exactly the same. The new awning, although it looks almost the same, it is much improved over the old version. I was truly amazed at the engineering improvements. It is so much easier to raise and lower now, all the accessory holes were pre-drilled which greatly sped up installation, and the side rails lockout using just one finger. We love our Sunsetter awning and consider it a great improvement to our home and deck.

We are very pleased with our two new shades. We wanted to rid ourselves of the umbrellas we used for years. We made the call. A representative came out to the house and measured. He provided excellent ideas and recommendations which we followed. The quick delivery, fast and professional installation and we were enjoying our new shades. We replaced both decks on our home so the addition of the two beautiful motorized shades just make them both so much better. We have had some very sunny and hot days this summer. We use the remote control for the shades and in no time we are enjoying our beautiful decks in comfort. The SunSetter shades were an excellent addition to our home. We love them!

I have not installed as yet. My roof was damaged by hail and am waiting for a new roof to be put on. My complaint was the delivering co. No call before delivering, damage to roof mount hood, delivered again with no call beforehand. Both units were left in my driveway, I was not home. You may want to find a new trucking co. I will let you know how I like the awning after it is installed, thank you.

Very nice product. Exceeded our expectations. Our installation only took about three (3) hours. We are very pleased that we made the decision to purchase our Awning. Our SunSetter rep was excellent in advising us on which awning would be best for our situation.

I cannot tell you enough how much I love my awning. It looks great and works well. I have been singing its praises since it was installed. Everyone who has seen is also impressed. I opted for the motorized version and am glad I did. I had to crank it closed when the power had gone out. I realized then that I am cranky but not a cranker. Cranking took some time and wasn't that easy. Also, the lights that were included would fit a larger awning, so I am unable to use them. However, I may be able to use them elsewhere. All in all, I am very pleased and have made my neighbors jealous. A great product.

For years we have wanted an awning for our porch but felt it was a bit extravagant. While visiting friends in the NW last summer, we fell in love with their SunSetter awning. We couldn't put it off any longer. It isn't a cheap investment price-wise but the quality is definitely worth it! On sunny summer days, our house is 10-15 degrees cooler now and with the wind sensor, we don't have to worry about the awning getting damaged. Couldn't be happier!

We really appreciated our new awning in this SC summer daytime heat. We are glad we added the wind protection device that on several occasions has retracted the awning so we avoided damage to the fabric or house mounting. We use the light system frequently. You get what you pay for. We certainly did. Love it!

We love our new SunSetter Awning. It has added a new room to our home. It covers the middle of our deck (20ft) so there are two spaces, one on either side of the awning. It added color, interest and shade to the back side of our house. It is great!

This is a replacement awning, we decided to go with a motorized unit and it works great. At the time of the order I was told by George that a rug would arrive in 4-6 weeks (code **). We have not received it yet, but I love the awning.

Local company installed the WRONG size awning and would do nothing about it. I called your main co. dept. And SunSetter would also do NOTHING. I will never do business with SunSetter or related companies again. I will also discourage anyone who shows an interest in SunSetter.

Shipped great... very hard to install a 17 foot long unit. If you're working on a ladder it would take 4 people easy and the ladders need to be 12 foot or so. I rented 2 scaffolds and used 2 come-alongs and then 2 people did handle it. Everything is up now and the product seems to work very well.

Great product. Poolside is amazing. Love the shade.

Upon a 2nd phone call to Sunsetter, they offered to replace the unit as a whole. They initially only offered to replace the motor and that we would be required to do the repair ourselves, which would have been very difficult. After a 2nd call, Sunsetter has been very accommodating and has been very good in getting responses to us quickly. They have since been very accommodating in arranging replacement of the defective awning and motor.

Thank you for understanding and reviewing our complaint, you have been fair and we appreciate it. We have been told that the seams are now done differently, as we stated the fabric is fine and shows no wear, we can just see where the stitches were not doubled or overlapped and came undone in several areas, not all the way down yet. If you know of a local person that might be able to reinforce the seams we would be able to have the old one repaired. Again thanks so much for helping resolve the issue.

Not happy with the awning. It still squeaks. Long Island awning been back twice to oil and grease but it still squeaks. Would like money back. Getting in touch with Long Island awning to get this matter resolved. Very hard to wind in.

A great addition to our home which we enjoy very, very much. Should have put this up years ago! If you are thinking about it, just do it!

We are very pleased with our awning. The customer service personnel were so helpful and professional. Our neighbors are asking to see our awning and demonstrations.

We agree with your tagline, "Life is better under a Sunsetter." We are so happy that they are made here in Massachusetts. We love it.

Betty and I just love our SunSetter awning because it provides shade for us throughout the day on our deck. We love eating on the deck and now we can do that all the time. Installation was not for sissies and much harder than I thought. I'm glad that I had two very strong sons who installed it for me. There is no way that I could have done it so I guess I am now classified as a sissy.

1000XT - The installation was miserable. Some sections of the instructions were unclear. The awning was packaged backward from the orientation needed for the instructions to make sense. The phone helpline was utterly useless. They just read the directions to you over the phone. Once installed, we are pretty happy with it.

I've only had my Sunsetter awning up for a little over a month now and I love it. If I extend it out early in the day when the sun is on my deck it keeps the house cooler as well as the deck. I have a southern exposure, so have the sun all day long on this side of the house. Am glad I decided to get one so I could enjoy my outside area at any time day or night.

I ordered Model 1000XT with center support on April 26, 2016. May 21st I received your email stating "We are running behind on our usually prompt shipments of your order. We are writing to inform you that due to an unexpected late delivery from one of our suppliers, your order has been delayed." Please read your entire message, because some time during the week of May 2nd I received two tubes and a box of hardware. I had contacted a contractor (Frank **) to get the awning up. He was just about through when he discovered there was no center brace. This was not what I ordered. Then I get the above mentioned email. So I am thinking - "Okay, they made a mistake and are going to make it right" - WRONG!

We have been very pleased with the awning. It is rolls out and in very easy. We have to be careful when the wind is blowing, it doesn't handle it very well.

Arrived late and with damaged power cord. UPS is horrible. They could care less about customer service! The awning itself is as advertised and makes our patio a much nicer space while providing shade in our living room. The installation instructions are straightforward and easy to follow. We ordered the 20 foot model so having two helpers to set it in its brackets was necessary. Other than a horrible experience with UPS and a damaged power cord (I fixed by installing a new plug $7 cost) we are happy, so far so good.

Our awning came in a big fat 21' tube. Unboxing it was entertaining. After reading the manual all the way through I felt like the installation would be easy. It took about 3 hours to install the brackets onto the house. HINT: Spend the extra time to make sure they are all aligned properly. The next day four of us lifted it up some ladders and into the brackets. Plugged it in. Hit the open button and it worked just like we thought it would. Nothing hard other than the weight of the 20' awning.

Not what I was told - no screen. Men didn't know how to put on and awning not tilted enough to clear rain and water on roof of awning. Not happy with this and didn't produce sides for awning. Not a happy customer. Talked us out of remote awning - we are seniors.

Love our SunSetter. Took two of us to install. Wasn't too hard and only about two hours. Get lots of positive feedback on it from neighbors. Great customer service.

We love our awning. It looks sturdy in design and construction. It was more difficult to install than we expected. We hired a handyman to install it to the soffit under the eave. Due to the rafters under the soffit being installed on a slope the awning when first installed sagged. The contractor installed three 2" x 4" sections of board under the eave to attach and secure the brackets. This solved the problem and it worked flawlessly. We initially planned on installing it ourselves but are glad that we hired someone as it would have been more than we could have handled.

I really love the awning. It is a nice addition to my house. I wanted the awning to block out the sun on my deck a certain time of day. To some degree it does. To avoid the sun completely I have to move my chair around, but it is not a big deal. I do wish it came with curtains to close in the area for privacy, but I cannot complain otherwise.

I bought a new awning from you people. It has wrinkles in the fabric when rolled up. My installer tells me that he can do nothing about them. When I ask Sunsetter about them they indicated that they could be taken out, but I would have to do it. That is not acceptable to me at all. I feel that down the road they will cause problems. I feel that when the awning rolls up it should not have any.

They fixed the problem.

All went well with the installation. My husband is a contractor and has installed many types of awnings and said to buy this or nothing at all. Did have a problem with the side covers. They appear to be for another model of awning. We made it work as we had a party that day and needed it together.

I purchased the manual awning back in March. Quality product and I found it simple to install with help. Took about 2 hours total. It has provided us with the shade and comfort on our deck and built very well, held up in some good winds and rain. What we are not happy with is the opening and closing of this. The video demonstrates this with ease. Not the case. Very difficult especially for my wife, going back and forth to expand and lower the arms seems ridiculous. I don't know why this manual one was not made exactly the way the Motorized one is built. This should be something you should look into. The same type of arms as the Motorized one but with a crank and the option to install motor in the future. I wish that I had spent the extra 500-600 dollars more to purchase the Motorized one but I was being cheap and the video for the manual one is deceiving.

Yes, this is resolved and thanks to SUNSETTER COMPANY. I will always recommend them.

Gave size of sliding door to rep. awnings were delivered. Awning is not wide enough to fit the door. The support arms line up exactly with the edge of the door. Obviously I cannot secure the awning to the side of the house if it lines up with the door glass!! Waste of money and time, I will be sure to let everyone I know. I had to make a bracket. Very dissatisfied.

I have been a SunSetter customer for many years. I had a 900 XL 15 foot width and it was easy to operate up and down, never had a problem. It was fast to raise. It used a spring in the roller to assist in raising the shade. When you lowered the shade, it tightened the spring, and when you raised it, the spring tension made it very easy to raise. It was like a big window shade that you pulled down and the spring wound it up. The new 1000 XL uses a completely new mechanism. It is more difficult to lower and MUCH more difficult to raise. It is also much slower to lower and raise. The hand crank is extremely slow and difficult to use. Because of high winds, we have to raise the shade often. My wife can't operate the hand crank. It takes a lot of strength to raise the shade.

I have purchased through Costco and installed three easy shades, one 10' and two 4' ones. The mechanical design was neat but setting up the remotes was just too tricky. I wonder why they have to design it like this (it stops every 36" if you haven't program it otherwise). The problem was that it stopped rolling down halfway even it was in programming mode. I could only get one of them working satisfactory. And that is a proof I actually did the right way.

Would like someone to just come out and make sure it is under warranty and I have had trouble with my alarm system on my sliding glass door and have called twice and told how to manually set it and that is a pain. Also gave your number to my friend Reba. She like mine. Thanks for listing.

I bought my awning over 1 yr ago and I still don't have the LED lights for my awning working! When they installed my awning the lights had a broken wire so he said they would order a replacement. The company that I bought it from have been terrible to work with. I finally called them at the end of the summer (after all summer without my lights) and said "when will I get my lights?" He said "weren't they already installed?" I said no! He said "I paid the man to go and do it and he has the parts and now he don't work for me anymore!" I asked for my money back and he said only I could get the money for the lights because he already paid for the installation and now the man took the product and didn't do the job. So I got angry and said "I need to hang up."

The 20 ft. awning works great. Since our deck is 24 ft. wide, we would have preferred a 24 ft. awning but you do not offer that size. We also would have liked a side screen but we're told that it needs to be detached each time the awning closes. Because we live on a lake with occasional strong winds and are gone from home often, we leave the awning open. The auto-closure unit works great in these winds but would preclude that side screen.

We are very happy with the well designed and quality of the SunSetter awning. I will say we are very unsatisfied with the front/side panels to block the sun. For myself as the lady it is very hard to take off and put on, not to mention very awkward to fold. You really do not want to leave either one on when folding up your awning because it is very sloppy looking on the home. All this said we love the awing but only the awning.

We love our new SunSetter awning. Works great and the motor is so quiet that you can hardly hear it. It is a quality made product. However we had a bad experience with delivery. It was supposed to come UPS and they were to advise us the day before delivery so that we could meet the delivery truck. That was not the case. It came LTL and was in the warehouse for 5 days before we were contacted. It had an incorrect name on the delivery slip. The tube was badly damaged and broken in half, and the plywood disks at the end were missing. It looked as though it had been dropped. Luckily, after receiving direction to open and examine it, we found that it had survived.

A neighbor bought a SunSetter many years ago and it was beautiful! I told him how much I liked it; he said if I bought one, he would install it. Finally, many years later, I realized I should have bought this awning years ago! I bought the hand-regulated SunSetter Awning; I wish now I bought the motorized one, being a senior citizen and all! But, needless to say, my neighbor installed the awning without a problem. He anchored it down very well so if a wind came, (unless it is a tornado!), it would not go to Oz! Well, the wind came; my son, visiting from CA, thought we should wind it up, but I said, "No, it is just fine." I was right! Nothing happened, I am happy, and "I love my Sun Setter Awning!" Thank you SunSetter... PS: My deck really looks great now! And the temperature dropped by 15 degrees in my house!

My SunSetter awning is very impressive. The product is as advertised. My SunSetter "operator" was friendly and helpful. I wondered how they would pack and ship my awning. Everything is well thought of from packaging and shipping to the installation. I installed it myself with my neighbor helping me to place it on the brackets. My SunSetter is beautiful and functional. I wish I had bought one years ago!

Not happy. The price is beyond what they advertise on TV! It doesn't feel 20 cooler under my SunSetter! Almost $3000 because I had the remote! Don't waste your money.

The ordering process and replacement of one item damaged in transit went very smoothly. The only problem I am having is finding someone to install it. That is not a problem with the product, but with locating someone who will install it correctly.

We own a large houseboat and wanted a shade structure on the top deck. Normal boat roof options are around 3x the cost of our Oasis. It has been fantastic and covers the entire width and 1/3 of the length. When we hit larger waves, we do need to hold both ends but it has far exceeded our expectations. We had also purchased both the LED lights and the bulb lighting. We only installed the bulb lights which is perfect. The led lights require the owner to drill and is more labor intensive. However, we are very pleased with this purchase. Thank you!

Love it! My deck looks beautiful; it is cooler. It was fairly easy to install and no problem to roll out or in.

This was one of the best purchases I've made. My deck faces south, I get the direct sun. I can enjoy my deck much more & for longer periods of time. It keeps my kitchen/dining area much cooler, plus the sand color matches my house color perfectly.

We love it. Remote control operation is easy and convenient. Awning is just the right size. Would recommend it highly.

Absolutely love the awning and the screen room we purchased with it. A friend installed both for us so I cannot attest to the difficulty but the awning went up quickly. Have not had to drop the screen room or roll up the awning and we have had some winds gusting to about 40MPH. No problem. Both weathered the winds and rain without a glitch.

We love our awning. Looks nice, easy to work and we put it out part way every day to help keep our patio doors in the shade and our house is way cooler inside. Really enjoy sitting out there when the sun is out and a slight breeze and we are sitting in the shade. Well worth the money.

We purchased a manual set up 10 Sunsetter Awning 12 years ago and loved it. We sold it this year and canvas and all mechanical and metal parts were in excellent condition. We purchase motorized awning this year, (2016) because my wife is retiring and had some difficulty setting up the manual because she is only 5' tall and really likes to use our deck now - it's like we added another large room to the house. We love it.

900 series awning - This is my second SunSetter. We moved to a new house. It went up quite easy. I did have the experience of putting up the first one. This time I had to deal with vinyl siding. Worked out great using the enclosed assembly instructions. Looks great. SunSetter is a great product with lots of available support from SunSetter. Thanks.

I had a patio put up beside my indoor sun room, then I bought a XL Sunsetter electric awning for the patio then had it mounted to the side of the wall outside. It looks great and works very nice when you just want to sit and watch the deer run out back. Thanks Sunsetter.

We love it. Our kids made fun when we bought it, said the Sunsetter was for old people! We use our deck all the time, and it keeps the house much cooler. Install team is excellent.

After having our Oasis Awning for less than 4 years, the motor stopped working properly. We had used it very infrequently during that time. After troubleshooting with SunSetter representative, she admitted that it was defective, but that we would have to pay $350 to replace the motor only. After spending over $1,400 for the awning itself, we feel that this is unacceptable! BUYER BEWARE!!!

This awning is the best! Quality & performance. It gives us a shaded deck where can sit out & enjoy the company of our friends. The side shades are wonderful for added shade & privacy. Directions were easy, & had no problems installing the awning. The awning is by far attractive & brought the appearance of our deck up another level.

My wife and I are both very happy with the new awning. I installed it myself in roughly one hour. This awning has provided my wife and I a great retreat from the sun on our upper deck and enabled us to use this outdoor area all day long versus just in the evening after sunset. We have shared our story with our neighbors and other family members and have recommended that they should invest in one for their own decks.

It took 4 semi trucks to get our Sunsetter to our home. It works well.

I wasn't prepared for the size and weight of the unit delivered. UPS delivered it to my garage floor. I believe the shipping weight was about 180 pounds. I'm 70 years old and had to figure a way to get it to the deck at the back of the house. Managed it by going through our living room and kitchen and onto the deck. Would have been nice if SunSetter prepared me for this task so I could have scheduled helpers. After assembling (which was quite easy) and setting it upright the next dilemma is getting it to work. We tried following the instructions many times and after three hours the four of us gave up.

Very happy with Sunsetter's response and resolution to my problem.

SunSetter Awning is fantastic. Quality of construction is very good. Works great!! I highly recommend the SunSetter to anyone interested in installing it on the home.

I telephoned SunSetter originally simply with questions about 'possibly' purchasing an awning. My husband and I had considered the idea for awhile. The sales representative was extremely friendly and knowledgeable. I asked for samples of fabric which were to be sent within a few days. After about a week I telephoned to determine when the samples would arrive and was told the samples actually had been returned to the company 'address unknown' (however it was the correct address) so they resent the samples that day, I believe. A few days later we decided to order the awning even without seeing the fabric samples because now we wanted to have it installed prior to my mother's memorial service at our home which had been scheduled for April 23rd. She had passed away and this would be a nice addition to our home with guests arriving for the service.

From scheduling to final installation was a great experience. No bumps or hassles, just professional in every way. The installation was completed as planned with no loose ends or clean up left for us. The installation crew was obviously experienced and skilled.

We love our awning and wished we did it sooner. It works and looks great. If you're interested in one like this purchase the automatic closer for windy days. We're going too. My only concern is with the cover hooks. They are plastic pins that have a swivel on the ends to hold the cover, but on a breezy day they don't hold. I would prefer a nylon bolt and nut. That is why I gave a 4 star. The awning itself and service deserve a 5 star.

Love my new SunSetter awning! Ease of operation makes it perfect to shade my deck. I can feel the temperature lower as the awning rolls out. Mr. ** was very helpful in helping me select the model that best suited my needs. He and his son installed the awning in a timely and professional fashion. Would recommend SunSetter and Mr. ** to anyone.

When retracting hits hard at close. Also side curtain not what I expected.

This is my second SunSetter purchase. Not because I have two but because I moved and wanted another. I was sent the wrong size LED lights for this purchase and there were no questions ask when I inquired. The correct lights were shipped out right away along with a return label for the wrong ones. The directions for installing the awning yourself is very easy to understand.

Love our awning. Covers our deck perfectly. I installed my awning myself with a little help lifting it in place. Required basic hand tools and a little construction knowledge. We have enjoyed it many days already and I would recommend to a friend. Thanks SunSetter.

Love the awning. Beautiful colors. Only thing I would change is I would have gotten the powered model if I had known how long it takes to manually close the awning. Definitely would buy again.

We are very pleased with the awning and installation. Great quality and easy to use.

From start to finish everything has been done within a good time frame and the awning is beautiful. Very nice people to do business with. We had a big outdoor party recently and everyone raved about how nice our awning is. We're very satisfied!

We have had our awning for a month now and have enjoyed it nearly every evening and weekends. It arrived less than a week from when I ordered it and we had it up in less than four hours. This is truly the best investment I have made in a long time. We had a 10 X 10 in the past and now have an 18' awning covering our entire patio. We would like to invite anyone in the area that is considering a SunSetter to come and look at ours.

The awning arrived in a heavy cardboard cylinder. Both endcaps were missing and the cylinder was partly falling apart. I contacted SunSetter customer service and they assured me, they will replace any damaged parts. The instructions for installation were very clear and for once I followed them. I installed the mounting brackets without any problem. I installed the awning and secured it in place. I checked the operation and everything worked good. I installed the wind protection device and I am glad that works perfect with the high winds around our place. I adjusted the angle of the awning all with the help of the instruction booklet. I am very satisfied with this awning, and I can recommend this whole product to anybody that needs some shade. Thank you.

Ultimately, the product itself appears to be of high quality. The distributor was misleading about the end result, there were timing and delivery issues and if I were to do it again, I would not work with that distributor. I had to have customization done after the fact to hide the multitude of wires left in plain view post install. For $3300, that responsibility should not lie on the back of the consumer. SunSetter would benefit from investing in additional training on both the customer service and install qualification of their distributor network.

We're very happy with this retractable awning. Everything from initial sales visit to installation were very professional. Highly recommended the wind sensor if you live in a windy area as we do. It works as advertised.

Although I installed my first SunSetter, I am getting older. I called a SunSetter local seller and installer and they told me that they only install Vista. I will be trying it again this week. A local handyman wanted to do it for $450.00. With my old awning, I have had nothing but pleasure.

Exactly what we wanted. Easy to use with the motorized remote. Made those "iffy days" "should we go in, or stay out" a no brainer. The installer, Eric's Awnings, was great and a true professional. Job done right and on time.

I am very pleased with my SunSetter awning. I struggled for years with umbrellas trying to place them in the right place to block the sun. I also had to brace them to the deck to keep them from blowing over. Now I can sit out on my deck in comfort and it keeps my house cooler. Should have installed one years ago.

I'm very pleased so far on the awning I bought from SunSetter.

Installer order wrong size awning 1st time causing a 2 week delay. When new awning came was called and told would be out in about 45 min - that was at 8:30 am. At 10:30 am was called back and stated "running late, will be on the way now", arrive in 45 mins. At 12 noon guys showed up and said about 2 hour install. At 2 pm was told needed more parts and would be back in about 90 mins. 2 hours and 20 mins later with no call guys came back out and at 6 pm was told would need to make another visit next day. I walked outside and noticed left arm of awning was crimped in 2 places.

We owned the same size model, but your replacement was 1 foot less deep. Now our rain extensions are obsolete since they are 1 foot too long! Also, all screw holes for attaching awning to wall were different spacing (irritating, but can live it). Like the improved opening system. Not overjoyed at having 1 foot less of depth covered on our patio.

I was promised a cover for my awning and never received one. I feel that I was swindled. I can't recommend your product to my friends. It's a damn shame because I had hoped to be totally satisfied. My friends bought many Generac backup electrical systems based upon my satisfaction with mine and my recommendation.

I had a Retractable SunSetter Awning installed and I receive no relief from the sun whatsoever. I have been trying to get some restitution or satisfaction from the company, to no avail, just keep getting the runaround. I leave messages and no one returns the call not even the Manager. I will try to reach the owner of the company to see what he can do since I paid a pretty penny for something I can get no use of and no one seems to care after they take your money. I feel like a sand pebble on a beach, just get looked over.

Absolutely love our SunSetter motorized awning. It covers our deck perfectly for shade where before there was nothing but relentless sun. The awning was purchased from a dealer who also did installations and the installation went flawlessly. Totally recommend SunSetter!

This is our 2nd SunSetter awning. Our first bought nine years ago is still beautiful, works great and keeps hot sun or cold breezes out. Our second was just installed over sliding glass doors in our new kitchen addition. We really are very happy with our awnings.

We have had a SunSetter awning for more than 12 years and just recently had to replace it. Due to ceiling height we have elected not to do the motorized version and the manual is easy to open and close. It saves a lot on our energy bills as we get the late after sun... We lower the awning almost to the ground when not home in case of storms so the wind won't catch it and it helps that we have a privacy fence on the one side where the wind comes from. The replacement awning was a bit smaller than our previous one which I was disappointed on but it still works. Reinstallation was not as easy as expected and did have some screws pop out so in the near future will need to take down and try again. Love the shade and the savings on my energy bills!

I ordered a motorized version of the awning in mid-April. The cost was about $3000, and it was during a pre-season promotion which included many accessories either for free or at a discount, depending on the item. It was shipped UPS: on the day it was shipped, everything was delivered, except the awning itself. I contacted SunSetter and was told UPS had "lost" the 15 ft. long, 14-inch diameter, 150 lb. carton... and that I would have to wait 5 business days for UPS to find it. (It is my understanding that every carton is scanned into and out of every truck and facility at UPS, and their records show that was done all along until delivery to my home, yet one carton was still missing.) On the 6th business day I received an email from SunSetter apologizing that my awning was missing and informing me that UPS was checking into it and they would update me as information was available.

We love our new deck awning and have recommended it our neighbors. However I have noticed that when open in a rain, one side does not drain well and leaves a large amount of water on the awning. This is only on one side. To me it seems that that side does not open far enough. I have called the installer who admitted that he has little experience with the Oasis model. I explained the problem to him. He said that he would get back to me but hasn't in over a week. Don't get me wrong, the service he provided was fast and efficient on the estimate delivery and installation. I just think that there is something that can make my awning better.

We like our SunSetter very much. Installation instructions were clear and it was not a difficult job. However, raising and lowering it is definitely a two-person job which was not clear, at least to us, in the description of the awning. If you are looking for ease in raising and lowering it, you should definitely consider spending the extra cash to purchase the motor-operated model.

Love the product. Would recommend to anyone!

Very pleased.The color is perfect and installation went exactly as directed. Motor worked perfectly the first time. Highly recommend!

We're very happy with the awning. It works very well and gives us shade and protection from the weather. It is mildew resistant if rolled up wet and will not fade. The installers were friendly and did a great job. I would definitely recommend it to a friend or family member.

We love the awning. The entire experience was professional and awesome. We are looking forward to enjoying the summer under the shade of our retractable awning. Wish we had done this years ago.

From the start, everything went wonderful. Salesman did not push the sale. We decided. The installers were fantastic. We have vinyl siding and insulation over the old siding which made things harder. They spent the time to get it right. Even going back to shop to get larger screws to go into the studs properly. We love it and use it every sunny day. Makes the deck so much better. Would recommend you to anyone.

Our deck is on the South side of our house. Using the deck during the day was always difficult because it was just too sunny. The awning makes using the deck enjoyable and the remote ensures its use AND the wind sensor has already saved the awning. Also, the dealer was easy to work with.

Very good investment for a hot deck. I wish I had done it years ago.

Very well made. Everything went together without any problems or misfits. I bought the 20 foot model and although a bit on the heavy side I had no problems raising or lowering the awning. I also purchased the rain braces so I could leave the awning extended during bad weather. The awning has been through several wind and rain events and worked perfectly. Would buy again in a moment’s notice.

We are very happy with the awning. The look of it, the way it opens and closes with the handheld remote. The led lights are very nice. They light up the entire area. I would highly recommend it.

LOVE LOVE my SunSetter!!!

Very professional employees. Knowledgeable, friendly. We are extremely satisfied customers.

Love it!!! We got it with the electric motor. We put it out for the hot Florida sun -- it really makes a difference cooling the house.

I was contacted by Sunsetter and they agreed to replace the motor and the canvas awning free of charge. I must have a contractor install the new parts but I was pleased with their response and resolution. I was told I have to wait several weeks for the parts to arrive but that is a much better position than I was in prior to filing this complaint.

Motorized 8' Woven Acrylic Awning - Everything about my purchase was 1st class. Pricing was very competitive to local manufacture. We are very happy.

We have had a SunSetter since 2009 near our pool and love it and wanted one in another area that was much smaller and the Oasis is perfect and we love it.

Very friendly and helpful service. Installation and directions on how to use the awning were very good. We were impressed by the knowledge and low key approach by your representatives.

The weather has been so bad lately that we haven't really had the chance to get a full review. However, we were sitting under it one windy day and it retracted on its own, which was nice to see. We sat under it in the rain. It was just a showers but it was so enjoyable... we had a fire in the Chimenea that we have. So far so good.

We are now on our second round of returning either the wrong parts or malfunctioning parts. We were so excited about our awning but from the day it arrived it has been a nightmare for us. Hoping to have it in working order by summer.

We wanted an awning that would protect our new spa from the sun but also wanted to be able to see the stars from our spa at night. Our retractable awning does both. Plus it retracts automatically when the wind kicks up, protecting the awning. We were very satisfied with the sales and installation processes and we are very satisfied with our awning.

When the package arrived, it was broken apart. After the awning was installed, as it rolled out, the shaft seemed to be moving up and down as if it was bent, so contacted SunSetter. We are now working with pictures and videos to resolve this problem. Also the plastic crank loop was cracked and it has been replaced. When all this is resolved, I am sure I will be more than satisfied with the experience.

We have had our awning about a month, we are very pleased with it. Our weather has not been great. The few times we used it it made it much cooler. We are looking forward to a long HOT summer.

Love the awning although we have only had in up for a few weeks the weather has been crappy. We are having a huge Memorial Day celebration so we hope to have a wonderful day enjoying it then. Thanks SunSetter along with a shout out to Overhead Doors of Delaware County who did an outstanding job on installation.

This is our second one. It's expensive but well worth the price. My first one is in perfect condition and is now at my son's house.

I am so happy with my awning, I wish I had done it years ago. I had to fight my husband on this (I won after 7 or 8 years). It keeps the deck cool and the sun room several degrees cooler, we could not really use that room when the sun was high. It was a little more than I expected to pay, but WELL worth it. I would honestly recommend this to anyone. Late afternoon glass of wine on the deck, no blinding sun and cool.

We have just installed it 1 month ago. It sure shades the patio door in the afternoon. The remote is great to operated the awning.

It is a pleasure to have the new awning. We had to install it on the roof so it was a bit more pricey than I had expected but all in all, it is one of the best thing that we put up in the backyard. Great-looking and very easy to use. I am just waiting for the full summer to come so that I can get the full use out of it. As of right now I would recommend this company's product to anyone.

Love it! The guys that came were very nice & explained everything. I needed to put something over my deck because I had a huge Oak tree cut down & the sun was too much. Now, with the SunSetter up things are much cooler. What I would like to know is how can I protect the electric cord from the Winter?

Customer service was great... Installation was neat and clean.

To be fair, because of weather conditions I have not had much of a chance to use the awning. However, the couple of times I did use it I was very pleased. My grandsons installed the awning and apparently did a good job. I purchased a wind sensor for the awning and it doesn't seem to be working.

Replaced our hail-damaged SunSetter awning with a new motorized awning - love it. It works and looks perfect.

The individuals from Tampa Bay Shade were wonderful, from the first visit to the installation. Dave and Travis are great representatives for SunSetter. I love my new SunSetter and it has made a big temperature change in my mobile home. Living in Florida we have great sunshine all year and is nice to now have a shaded patio. Thanks to Dave and Travis and SunSetter for a great awning and service.

I do love the product. It looks like it appeared in samples, etc., which makes me happy. This is the second house I have an awning on. One motorized this time. My only concern (complaint) is that it had to be mounted on the roof due to space limitations. That fact is fine and I knew that going in. However, be careful as when the wind blows and it is in its "cradle," the flap that is on the outer edge really is loud because it hits the metal housing. Here in Texas the wind can be strong and it will literally keep you awake at night. Overall the product is great and as advertised, just a design issue to take into consideration. The awning I have is quite wide so that makes the noise louder.

My wife and I are 100% pleased with the whole experience. When we called for an appointment, we received a return call promptly. The salesman was excellent and helpful. We purchased the awning and it was only a short time before it arrived and was installed within 2 days of arrival. We love it and look forward to enjoying our deck much more.

We had a SunSetter Awning installed last month on our new town home over our deck and we love it. The company that installed the awning did a great job and explained everything. We are now able to use our deck during the afternoons. I would highly recommend having one installed over your deck or patio.

The addition of our new SunSetter awning on our porch allows us to have more space to entertain and enjoy time outdoors. The installation and sales team did a great job. The quality and appearance of the awning works very well with our house, we could not be happier.

My first Sunsetter awning lasted 15 years with virtually no issues until a storm came and the rolling mechanism bent from the weight of the water. With my new Sunsetter awning I added the hard cover which protects the awning from the elements when it's rolled up. I also added the wind sensor which automatically retracts the awning when the wind is too strong and it works beautifully. I'm very pleased with fabric upgrades Sunsetter has made since my original purchase 15 years ago.

I received an offer in the mail to purchase accessories or parts and receive a free deck rug/mat. Since I have a SunSetter awning and needed parts I filled out the form and mailed it along with payment to SunSetter. Well I received the item I purchased but no mat, so I called to find out how it got missed. I was told they had no record of a special offer and I would not get the mat. These people are crooks! I am ripping down my awning and will never purchase from these people again! I will file a complaint with the BBB and put lots of negative comments on the internet. Stay away from SunSetter!!! Not only that, but the ass I spoke to could not care less about me getting swindled!

We bought the motorized model and were happy with it until repairs were needed. We then called the installer, Paul **, and received nothing but the runaround, broken promises, no show or call for appointments and anger from him that we were wrong. Said he was working 14 hours a day and if we didn't like his work to call someone else. Not a person worth dealing with. I would avoid him at all costs.

The other awning outlasted the warranty...don't understand why this fabric had these small cuts. What can be done about this? This is our third awning & love the comfort they bring to our home. Guests love the shade & we appreciate the quick service you always provide. Please respond what you can do about this to help us as you always have.

We are starting our second year with our SunSetter. Ours is 13' X 10', power awning and is excellent in quality. That said, we live in SC KS, where wind above 10 mph is common. We have had three very nice evenings under the awning. Tried many, many more times but auto closer interrupted. Rather it close than get damaged, but if I had it to do over, I would have had permanent structure built. Also be aware the TV ad says $699 or whatever, but mine went to $3,000 quickly. So far, only $1,000 per use.

14 ft. wide 11.9 ft. long motorized w/ hood. I installed brackets and power supply as directed. Needed help lifting awning and cover into place and adjusting pitch adjustment. Everything works fine.

Though the shade is lovely it is very difficult to close. We do not have electricity available at the shade spot, so we had to go with the manual and it takes 2 people to close the shade, 1 at the end holding it up and taking the tension off and 1 at the crank. Not the best for this older couple. Would suggest you have your people let buyers know about this when they are ordering. It would be nice not to have this surprise.

I Love my Awning! My experience was good from the beginning when the owner personally came out to show me different patterns and designs and when the installers came out to install it. It gave a different look to my deck and gave me the shade that I needed. My rating is a 5 star experience!!!

Had one installed at our lake condo, purchased one for our son's home in Florissant, and had one installed on our home this Spring and we LOVE it! All 3 are the remote controlled with installed cover guard. Ours covers the entire deck area and is awesome. Hope you can see in the picture I attached. Thank you and to Hector!

For the second time in my life I purchased a SunSetter Awning. Bang for the buck and great quality. Today's models are easier to handle. Got mine extended right now!

I wish someone had explained that if you go through the rep you do not pay as much on the installation. Also no one advised me that the awning is extremely noisy and you would not want to wind it in late at night for fear it would wake the neighbors. Also my husband has to do it as it is too hard for me.

I found myself in a home without overhanging eaves for the very first time (in 80 years) and I ordered a SunSetter just for practicality. It is ideal and so much more than I had hoped for. It is attractive and more than functional. My home stays cool on the hottest of days. And the bonus was the delightful young man who owns the company that installed it. Thoroughly professional and a joy to know.

Very satisfied with product. Very highly satisfied with dealer & installer "Garage Door Service & Repair of the Treasure Coast". Owner & installer: Greg **.

We received our new awning and the directions and video were so helpful and made installation very easy. We love having the shade in the evening and being able to sit on our deck in the evening and not be blinded by the sun.

The first installation didn't work out due to the distance to a plug-in. We hired an electrician to install a new plug-in under the eves. The installer returned without cost and was able to hide all the apparatus and wires from view. The SunSetter performed to our expectations since we have had some 87 degree days by the pool.

Was a great experience from start to finish.

We asked for a 7 foot crank wand and received a 4 foot wand. Now we have to climb on a ladder every time we want to use the awning. This a hassle, is unsafe. Please exchange the wand. WE NEED A SEVEN FOOT WAND PLEASE.

I have only had my SunSetter awning a few weeks, and already my girlfriend and I are enjoying it very much. Your representative suggested a motorized awning, and although I had planned on using a hand crank, I am very pleased I followed through with his suggestion. The east of opening and closing the awning is fabulous. I have enjoyed a gentle rain under the awning and am already enjoying and using my deck during the heat of the day. This is a great product, and I am very pleased.

My wife is a fair skinned Redhead, and we weren't using our deck, hardly at all. It sets directly in the sunshine which is fine for me, I have olive skin. But my wife, Debbie, loses the skin on her nose and ears if subjected to sunlight for even a short period. So, we checked out buying an awning. After being turned off by trying to buy an awning from a few other manufacturers and stores, we answered to a SunSetter promotion. The information form was simple and the entire process was consumer friendly. Even the installation was a breeze. I would recommend a SunSetter Awnings for anyone.

The installation went fairly well. The instructions had a few misleading sections which caused us to have to take the awning fabric back off turn it over. We followed the instructions but they were wrong for this step. Some other instructions not as clear as I would have liked and took a little more figuring than it should. All in all my wife and I who are both senior citizens and handy with tools were able to put it up with an occasional extra hand from our neighbor. Only real disappointment is this wall faces south and the awning is hard to position to block early and late day sun very well. We put it up on a nice day in March and this is only April in northeast Ohio so we have only had a few day to use it so far.

We love our SunSetter Awning. It is really a beautiful addition to our home. We have a large patio & we have 2 awnings over the patio. It will keep our house much cooler this summer. The man that installed the awning (George) was very nice & answered all questions.

Very satisfied with this SunSetter product.

Received my awning and just what they told me. It took about 2 hours to install. Came out perfect. The product is top quality and the company is top rate.

Very happy with our purchase.

I had this awning installed for me. The people were very professional and had it up in about 1 1/2 hours (hung under eaves). They suggested moving it 4 feet from my old one to better shade the sitting area. It works great! The wind sensor is invaluable. Great quality and workmanship!

This is the second SunSetter Awning my husband and I have purchased for different houses. I don't think I can give a higher recommendation! They make all the difference in the world. Thanks!

Our contractor showed up and within 2 hours it was up and running. We got the wind system so when it blows hard will retract. This is very important so that the wind doesn't destroy the awning. When the sun is bright just hit the button and it opens up and keeps the sun off from you. Will be very enjoyable when the summer hits and parties start.

It was great. I love my SunSetter.

We are very happy with our SunSetter. It does everything we expected.

We love our awning! When we bought our house about 8 years ago it had a 20 year old SunSetter awning over the deck that still worked great! But due to a storm one night with extremely high winds 90-100 mph it was ruined. We waited about 3 years before we bought our new awning and boy did we miss it! Our new awning is awesome and so easy to use. We originally wanted the motorized model but due to lack of enough hanging space we had to pick the unmotorized model. It really keeps our kitchen much cooler and saves on air conditioning plus I cannot be in the sun for long periods and now because of our SunSetter awning purchase I can enjoy my deck all day long. They have improved the design since our last one and it's so easy to use and looks amazing on our home.

So far seems great and everything we were hoping for! Now we just need the weather to get better so we can enjoy it daily! Dave ** did an excellent job installing the Awning and the extras we purchased!

The problem was resolved. It could have been made easier but everything worked out in the end. Some staff was very good while others were like talking to a wall. I will add more when we get the fabric installed.

It's useless as it will not "tilt" and the hottest hours of the sun come right under, REGARDLESS of whether you're n/s or e/w... I needed two more and bought some adjustable umbrellas instead - not as jazzy, but they WORK unlike this useless paperweight.

March 1, 2016 - Contacted SunSetter Support regarding the Oasis Product Motor would close but not open. Yvonne worked with me to troubleshoot the problem and asked that I call back as it was 8 pm and there were no second level staff available to help. April 4, 2016 - Called back and spoke with Jennifer and was asked if it clicks when I open of which I indicated it did. She said the motor was no good (even though it will close with the remote) and I could pay $400 for a new motor. After some discussion the price went to $265. I was told on both occasions that the motor model was replaced in 2013 (Product purchased June 2012) because of a redesign as elderly customers safety was a concern as they would need to get on a ladder to reset the two switches on the motor itself.

I bought a standing Awning from SunSetter salesperson Mr. Frank ** last year. He did not set it up correctly. I have been calling him since last year to fix it, but he has not yet sent anybody to fix my Awning. This is not good customer service. Could you please tell him to fix my Awning.

I've had my remote-controlled SunSetter for a year, and apparently purchased one smaller than I needed for my expected outcome. It is 10' by 10' and too small to provide needed shade to enjoy the deck. I was told that was what most people purchased with a deck my size. But, considering the $2600 price tag, I regret not purchasing a larger one or not purchasing one at all. Looks cool... but inadequate. The ads for the bargain prices are misleading, and I regret not having one scratch built.

Money well spent!!! It seems like a extra addition to a house. A room almost you can relax even @ night. The led light that you can install looks awesome but too much wires showing with this big oversize converter. Not something I would recommend. There are many websites out there that you can buy led strips for lighting. Smaller and much better as it goes for wires. All you need is little bit of understanding how to hook it up. That's all. That's what I did. But as it goes for the actual awning money well spent and when I say this is understatement!!!

Very professional, done in couple of hours. We had a deck awning, covers most of our back porch. Very satisfied with the salesperson and installation.

We purchased our awning last year and we love it. The contractor who is a SunSetter dealer installed it in less than two hours and we were sitting under it when they finished. I would highly recommend spending the extra money to get the remote control, it is so easy to operate. Since we live in a raised ranch house we also purchased the aluminum cover to keep the awning clean and dry.

New replacement awning arrived on time. Installation was as easy (or easier) than the original unit. Purchased and installed three Rain Away Arches for this new awning. These are a huge improvement to stabilize awning on windy and rainy days. New fabric burgundy stripe color looks great as old awning was fading from the intense Florida sun and UV rays. Very pleased with all aspects of the purchase and installation.

Upgraded from manually operated to motorized model. Purchased LED lights that mount on arms also. Love being able to operate awning and lighting with a remote control while indoors when needed. LED lights mounted easily but cables to the box are much longer than needed and had to run them back and forth behind awning mounting bar to hide them and also would have preferred them in amber instead of white.

We ordered our awning (our second SunSetter Vista) during winter to take advantage of a sale price. We planned to store it until spring in order to install it during reasonable weather. When it arrived we discovered that we were required to respond with any damage that it might have suffered during shipping long before we will be able to install it or open its package. Bummer! Also, in spite of our ordering the extra "insurance" we discovered that what it covers is much less than the original literature implied. We thorough enjoyed our previous Vista, but this is likely our last from SunSetter.

The SunSetter Awning is great. I love it when there is full sun and it cools the space beneath the awning. My salesperson convinced me to purchase the wind sensor. Wonderful product. The wind in Texas can come up quickly and I love that my sensor closes the awning when the wind get high and does not damage my SunSetter.