SunSetter Awnings Reviews

Awning material is not holding up. Purchased 08/11 for $2692.00 and is already full of small tears along the lower bar. Also a couple of seams have opened. Very poor quality and all SunSetter offered was a patch kit for $16.99. Will definitely not recommend.

We weren't sure if a SunSetter would work on our house because of the amount of clearance we had on two different walls. I called the "local" dealer, which was 50 miles away. He said they do a lot of installs in our area, and would be in town in 3-4 days and could stop by and check out our situation. The dealer was very helpful and gave us the option of a roof mount, which we wouldn't have known about from the website. We ordered the day he was here, and the parts were delivered about 5 days before the 30-40 day window he gave us. They added us to the schedule and our awning was installed 19 days later. We've been VERY happy with the product. The wind sensor works GREAT, even in Wyoming wind.

I purchased a solar powered SunSetter EasyShade in Jan. 2015. It had a 3 year warranty, or so the SunSetter webpage and sales material said. I began having trouble a couple of months ago (May 2017) and called for help. We concluded the battery needed replacing but SunSetter wanted me to pay over $135 for the battery, stating that the battery would have had to be defective to get a replacement for free. Isn't a battery that fails in less than the 3 years warrantied by definition defective? In any case, in spite of the length of time between purchase and problem Costco Customer Service stepped up to the plate and arranged for a pick up and full refund. While the shade worked it was fine, but beware that the warranty is not a warranty! Thank you Costco, you do know what the term "customer service" means.

We are so glad we decided to purchase our Sunsetter Awnings (900 Series), after having deliberated for a couple of years. Our deck was in the sun 100% of the time. Now we can enjoy it, whatever the weather. We even find that the bugs don't find us in the evening anymore; resulting in more dinners on the deck.

We received our 15' awning via UPS Freight and both end caps of the 150+ lb package were completely destroyed. The material and design were completely insufficient and the screws used to hold the particle board pieces completely tore into the awning when it apparently slid out of the tube in shipping. When I tried to contact customer service to communicate my frustration and dissatisfaction, they immediately offered me free accessories. I iterated that I was only interested in speaking with someone responsible for shipping so they could correct what is clearly sub-par packaging (at least the method used to close the ends). They said they had no ability to communicate with shipping (it's a different location, building... whatever).

We purchased our SunSetter awning about six years ago. It's been like having another room attached to our house. Not only is it of high quality, the customer service from Sunsetter is every bit as good as the awning. Always go above and beyond our expectations. I highly recommend this wonderful company.

We have had our 14 ft XL motorized awning for over a month and love it. We had a small hole in the fabric that the installers noticed. Called in that same day to the warranty department and they sent out a replacement fabric immediately. Wonderful product and it makes a world of difference on the temperature of our composite decking. Can now walk on it with bare feet. And the wind sensor works great to pull in and prevent wind damage.

I bought the 20' motorized awning and 16' manual awning direct from SunSetter. I had it installed correctly at my expense by their dealer. The 20' awning arm supports metal arms both snapped, metal broke one at the end and the other at the joint the FIRST night it was up. It rained that night - no warnings, no wind gusts over 15mph just rain. When I contacted sunsetter they were not helpful. Won't pay for repair, parts will ship and be there in a week and, "Fix it yourself or pay someone to do it. Read our warranty. We don't pay for repair". I would not recommend this awning to my worst enemy.

The experience with SunSetter was fine, until I tried to install the LED lights under the awning. The clips were too big and when I called for help, all that was done, was a new bag of the same clips were sent to us. I called back and got no help from SunSetter. I was told no other complaints about the clips had been reported. I am a master electrician and know how to install LED strips. I then called a company in our area, who installs your awnings, in reference to the lights and was told by their installer they were a pain to install. He went on to say all the clips had to be bent in for the LED strip to clip on to. If it were my company, and I got this call, the first thing I would of done is picked up a clip and see for myself if it fit in the back of the strip. That way they would of seen the problem and would of been more help to me and future customer.

I got SunSetter motorized awning installed through one of the SunSetter authorized dealers in late June 2017. Getting the order done and getting installed went without any issues. The product has also been working fine so far. Experience of working with dealer was also very good for the installation of the product. Want to comment about what SunSetter calls as "authorized dealer". Turns out SunSetter advertised savings are not passed over to customer when ordered through SunSetter "authorized dealer". I got a mail during last weekend (August 5, 2017) from SunSetter indicating free accessories available with the purchase of the awning.

We love our SunSetter Awnings! I manage a four building - 76 unit property and we had awnings put on both of the main apartment buildings over the existing patio. In the first week we had them on, more people used the patio than had in the last year we have been here! I definitely recommend both the remote control for ease of up and down. And the wind sensor! It has been a life saver for me with time and peace of mind. I put them out every morning and in every evening. However, we have had some very windy days in MN and I never have to worry about being away from the property as the sensors work wonderfully on those windy days!!!

After an initial rough start with our local dealer, due to change in ownership we finally got our awning installed. All the paperwork had been lost but the new owner made everything right for us. We love the awning and are satisfied with the dealer.

I cannot thank Dermot in Calvert County, Maryland from whom I purchased my awning and then Chad ** who came to install electric. They both were so courteous and professional. The blue stripes really add needed punch to the exterior of my home and now, my dining table area has adequate light and shade so nobody broils while eating inside.

We are very pleased with our awning. Easy to install and the customer service/support was very helpful along the way. We would recommend SunSetter to our family and friends. We explored other products to accomplish the goal and are glad we chose this. We have the retractable which is perfect for fast use.

20' Motorized Retractable Awning: Love your product and all the service! We have been very pleased and able to enjoy our deck more. I had told my husband I wanted the sun, so we chose not to build a awning when building the deck. Purchasing the retractable is perfect for both our wants. Great customer service with knowledge and patience in picking out the right awning for us. Thank you.

After ordering our shade (handcrank vinyl) we received a flyer for $300 off which we had to call and ask to take advantage of. The installer had a helper with him and I'm not sure which of them had difficulty getting the bolts in on the one leg attachment on the house siding. One of the leg anchors was not placed in such a way so that the leg would be 90 degree angle from the ground.

I had a horrible experience with the company that installed my SunSetter Awnings. They damaged my deck and were refusing to pay for it. I just had this composite decking on and I called SunSetter for help and they never bothered to return my call. I called back to see what they could do to help me and the customer service rep was quite rude.

My son and I installed a 15' Vista motorized unit in less than 1/2 hour. Had to readjust the stops (real easy) and it works great. Wife loves the push button operation. Happy wife, happy life. Waiting on a couple accessories to make it even better.

Sunsetter recommended a dealer for ordering and installation. They gave me one option. The Design company was lackluster in their service and the quality of the work (the awning broke the day it was installed and the design company said just live with it, it is under warranty). Then they wanted to charge us for ordering the defective part. Sunsetter then told me I could have installed the awning myself. They offered me a free cleaning kit (which I have not received), a coupon (which the design company would not take). They basically did not show any regard for the poor service they recommended. For the money I spent I was very disappointed and felt Sunsetter should have stood by their recommendation.

I believe more braces or support hangars are needed. I have a 13ft awning but I ordered one more for additional support. Very good Awning but the support bracket is the only thing I see could be added. One last item when I ordered the awning, I was told I would receive the gas grill but it never was sent to me. It is a good awning and I will be ordering one more for another area of my house.

Love the new motorized awning. This is our second Sunsetter awning. Other awning is on a different house. Have the hood cover now, so no more climbing to put on or take off the cover in winter. So glad we made that decision when we purchased.

There is nothing greater than being a home owner and being able to enjoy your home and the outdoors with your loved ones - Sunsetter Awnings has amplified that experience. Dining al Fresco on hot days has been tough but with our Sunsetter 18 foot motorized XL we can hang outside for hours. It looks great. The color compliments our deck and it is so much cooler and enjoyable. Customer service was great!

Like the awning and I got the wireless wind feature. I am having trouble with the remote - sometimes it will not work and then it works, sometimes the awning opens and closes right up again. Changed the batteries in the remote but did not make a difference.

Arrived on time and as promised. Decided to have it installed by local Sunsetter dealer. They did an excellent job of installation. Would recommend awning to anyone. Awning has performed well in both rain and medium wind. Like the color and the electric operator.

The 3 position manual switch that powers my Sunsetter awning has failed. I contacted Sunsetter technical support to order what I thought was going to be a $10 power switch. I was informed that the awning motor has been discontinued and therefore the power switch for it was also discontinued. I would be required to purchase a new motor with attendant wireless switching for more than $400. The broken switch is a standalone 3 position rocker switch that is housed inside the aluminum, waterproof box that is attached between house current and the motor. The switch itself is a very inexpensive item, or should be. I can't believe that Sunsetter will not support a product that I purchased from them by supplying me with such a small and expensive replacement part.

We were under the impression that we could handle the install ourselves. Not true. The second time we used it the loop broke. Even though I was promised priority handling of the replacement part it still took 7 days. We like the awning now.

I love the awning. I do wish because of the size of the awning I would have been encouraged to get the electric one. The hand crank is easy to open but tiring to close. We will probably end up having to spend more to get the electric installed next year. The cost of the electric was making me hesitate but now that we know how much work it is to close we would have gotten but we do love the awning.

While extended and no wind blowing the 20 X 11 awning had total failure at the far end of the extending arm. The metal broke and the entire awning crashed down into the side of the house. Luckily no one was under it. The awning took several chunks of stucco off the house and knocked the BBQ grill into the natural gas supply line which thankfully did not break off. I immediately called Tess ** (the rep who sold it to us). I left a message and never did get a return call even after several more attempts by myself.

We put our XL up a few months ago and we truly have enjoyed it almost every day. It took me two years to talk my husband into it and once it was up he said "why did you wait so long to do this." We wouldn't be without the remote or the wind sensor, they both have been wonderful. The only problem I had was with the dealer. He was very helpful and all, but wanted $500 to install it. He didn't want to do it very bad to ask that much. Anyway it came with a DVD explaining how to do it and some young friends came over and did it for a beer, much better deal.

Good value for the money - Does everything advertised. Simple installation if structural support is readily available. I'm over 6 feet tall so will be trying to increase ground clearance as soon as help is available. We'll see how that goes! Company personnel were very helpful and efficient in assisting me throughout the ordering and delivery process.

I was very pleased with the professional and courteous work from M&R remodeling that installed the awning and would recommend them to anyone desiring installation of your product. I am however not completely satisfied that the awning does NOT provide the coolness and shade of my 12 X 12 deck. You have to sit pretty much back against the wall of the house which the awning is attached to get any shade at all. The rest of the deck is still largely exposed to the hot afternoon sun!!! Also I wasn't planning on buying any additional components seeing how the way your product was advertised you have instant gratification which isn't the case!!!

I am a private home owner and the box containing the hardware was open and all hardware was missing/except the arms. I called Sun Setter and they were polite and got right on it. Sent me a new hardware box FedEx and I had it within a week. Excellent service and very helpful customer service people. I also received a return authorization for the arms in box. But they cancelled that and told me not to sent back the damaged arms. So I am very happy with my awning and the service Sun Setter provided.

A sales rep came to our home, showed us samples, and was very knowledgeable about the awnings. We selected a 16' awning. It arrived two weeks later as promised. We scheduled the install, and the installers were prompt. The weather was rainy, but they completed the install in less than 90 minutes. We could not be happier with our SunSetter.

We ordered 2 SunSetter Awnings on 4/14/17. They were delivered on a timely basis and installed quickly. I really enjoy the motorized feature of both awnings because we have gusty winds at times and I can easily adjust the awnings. We have a wall of windows overlooking our patio. They also face to the West. The awning has diminished the sun pouring through the windows and heating up the kitchen/ family room. Our dining room had the same problem with a wall of windows facing the South. The awning has reduced the heat pouring in those windows as well. It also protects our beautiful antique dining room table from bleaching due to sun damage. I'm quite sure the awnings have reduced our utility bill for air conditioning our home. Thank you SunSetter Awnings!

Your product is great. Your delivery is somewhat slow in this day of short delivery time. It took close to 3 weeks and when open to check found two of the brackets were the wrong size. Another 10 days. Your customer service was friendly and very apologetic but that did not speed up delivery time. I do love your product though.

Model 1000XT. I am pleased with the awning and have received many compliments. BUT BUT I am finding a very difficult project trying to install the Rainaway Arches. The DeFlappers seem to be working well. How can I get assistance with the installation. I am looking forward to completion with the project.

I am very pleased but would like to correct one item. It is mounted level and I would put it on a slant to drain the water. The structure has good integrity and the material appears to be quite tough.

Was not told about returns and about side panels! Way too much for installation too. Not happy about using step ladder to put up panels. Panels do not block out sun from the sides. Too much for panels and to install the Sunsetter awing.

Very happy with this BIG Awning. We sit high so wind is a factor and the sensor has saved us at least 3 times to date. Size 19 ft X 11 ft, red brick striped facing South. Winds come from the SW most generally. Channel error caused us to use the hand crank which work fine and SunSetter support solved the channel problem. Thanks.

I had my SunSetter 900XT installed in late May with the screened porch. Prior to the install, I rarely sat out on my deck because the insects were annoying and made it an unpleasant experience. Since the install, I sit out almost every evening and in the mornings on weekends. It provides shade and protection from insects. My pets love it, too! I am in the process of getting my house ready for sale. I almost don't want the SunSetter to convey but it is a good marketing tool. I will definitely be adding a SunSetter at my new house.

We love our new SunSetter! We can sit on our deck in the heat of the day now! Great for entertaining. All our neighbors and family love it too. It looks great in our condominium complex. I would recommend SunSetter to anyone looking to provide shade without moving umbrellas all the time.

We placed our order with Ryan (** phone #) on May 7, 2017. We were told we would get a free gas grill and LED dimming lights. I have tried calling him twice, left voicemail with why I was calling and he has not called back. Otherwise, we love the awning!

20ft motorized awning - This is my 2nd one. These are the best thing I ever purchased! I get up 1st thing I do is open it. I get it opened before the sun hits the door and I don't have to run my air conditioner. It will pay for itself!!

Awning was not too hard to install, need help to install. Good quality. Looks nice. I wish I would have install a motorized awning. Not as easy as the cd would like you to believe, putting up and down. I have no trees in backyard around my deck. The sun sets in a position that comes under the awning from the side. You have to keep moving chair to keep out of the sun. I will have to plant some trees.

This beautiful awning has allowed us to utilize our outdoor living space to its fullest. We could never enjoy our deck as the sun was way too hot beating down on us to enjoy. This awning has allowed us to finally enjoy our outdoor living space to its fullest!!! The wind sensor is awesome, if the wind is too strong, it retracts protecting our awning. I LOVE MY SUNSETTER AWNING!!!

I love my Awning. The color matches the trim on my patios and shutters perfectly. You state that it cools things down 20%. It really does. I have two large windows in my kitchen and once the awning is down shading the windows it makes a world of difference in the house. What a blessing. My only regret is that I didn't get the wind sensor. Thank you again SunSetter.

Very good experience. Prompt delivery + expert installation. Product works seamlessly and wind sensor is well appreciated. I would recommend to others. Easy to utilize and love embedded lights coloring of material was as anticipated. Looking forward to many years of sunshade.

I have a motorized SunSetter awning, it is only eight feet, but serves its purpose. My order included the two weather breaker panels, six patio lights, wireless wind sensor, remote control, a cleaning kit and aluminum hood. I also have a new Thermos grill included. I have had to call customer service for parts, and I must say that each time has been a delightful experience. My needs were met and replacements were received in a timely manner. The only things that I regret are not purchasing it sooner and being unable to afford a longer one right now.

It took three attempts before our complete order was delivered, the installation kit was the last package to arrive. We wanted the awning to be up in time for Mother's day but missed it by 2 weeks. We love our new awning but getting it to us was a disappointing experience.

Quality workmanship and very well made. I created a sidewalk cafe on my patio and the awning was perfect. Very easy to install. The first awning they sent was the wrong color and they immediately sent the right awning even before I sent the first one back.

We had an awning installed in 2012. For the last 4 summers so far so good no complaints. However last week we noticed that the awning fabric end that is just above the valance is coming out of the groove. I called SunSetter and reported my issue. I also called my installer and he says he'll come to check things out. Then I took off the end caps (two Phillips screws on each end). I was told there is a cord that is fished through the hem on the fabric end and that holds the fabric end in the groove. Lo and behold there was no cord inside the hem. At the SunSetter factory they just slid this hem into the groove without the cord. This greatly reduces the staying power of the fabric end in the groove with any wind, rain or weight. Now it’s out about 6 inches on one end and an inch on the other. No fabric is ripped or any other problem it’s just not in the groove and looks ugly.

Very excellent productm - 16ft Oasis. I have the unit mounted atop our pergola and it has worked out great. I will send some photos of the completed project. One item of interest is the container with stand and hardware was packed very poorly. Much more care could have been taken in the packing of those items. Otherwise the shipping was excellent and the shipper was very helpful in transferring the unit to my trailer to reach its final destination. You are welcome to contact me regarding this product.

Everyone that I had the opportunity to deal with from Richard ** of Ship Shape Canvas, our local dealer, to his awesome installers, John ** and Vincent **, made getting a Sunsetter Awning a very easy process. Thank you all!!

We are do it yourself folks and we purchased a 16 ft XL motorized awning. We should have purchased it 15 years ago. It is absolutely the most marvelous thing we did for the outside of our living area. Because we were do it yourself as there's some things we learned in the process. First of all the instructions that are given for installing the mounting clamps need to be more detailed. We found that they need to be positioned very critically in order to get the awning to go up and fit into the brackets. To solve this problem I purchased a 12 foot length of one and a half by one and a half Square pipe to use as a template and it worked out well.

Excellent experience from start to finish. Installers were the best anyone could ask for. This is not something you want to install yourself. The company I use was JODIMOR from Whitehouse Station NJ, high skill with the install and the men were the best. The representatives from SunSetter Awnings were also extremely knowledgeable and friendly. The only minor issue is that the scalped end of the fabric is about two inches out of matching the pattern in the awning itself, other than that everything was great. I would highly recommend SunSetter to everyone and also the installation company. I am very pleased with everything.

My SunSetter ended up costing me 4,500.00 including installation. The warranty is pro-rated for a five years. Based on others customers I've talk to it won't last 10 years. I should have paid for a solid roof. It's installed on my roof so if I have to get a new roof I have to pay for SunSetter to remove it so they can put a new roof on.

21 Ft XT1000 - Based on a family member's recommendation who has had a SunSetter for 10 years, we decided to give it a try. We have not been disappointed, the SunSetter is very well built and easy to use. We had a canopy on the back deck prior to purchasing the SunSetter, we are finding that the SunSetter gives our deck a more festive feel and we are spending a lot more time on our back deck. We are looking forward to our next SunSetter purchase and would highly recommend this product!

We absolutely enjoy our motorized awning. We had an older model for years that was manually operated and it was difficult for us to use. The motorized model is so easy to use and very attractive looking. It's been a welcome addition to our deck!

Sunsetter was easy to install. I elected to get the non-motorized sunsetter. The install CD was great. It was a one man installation except for having an extra person to lift and lean the sunsetter against the house. Great engineering by Sunsetter!! I'd assume the motorized version is a little more difficult.

I ordered one 18 ft motorized awning to go over our 16 foot set of sliding doors that also have hurricane shutters attached. The doors face west and we always had to close the blinds to cut down on the heat, but that closed off the view of our pool and patio. I bought the navy striped one and I love it! Now we can enjoy our view and it keeps the sun off our doors. It also brightened our house because the water reflects light onto our ceilings. We had exactly 8 inches to fit this in. We did hire men from a local SunSetter company for the installation.

My awning was repaired in a very professional manner... The crew from Alpha and Omega was very courteous and professional... I am very satisfied with the repairs. The awning is back in operation once again. We really enjoy using it. Thank you.

We are very happy with the SunSetter awning that we purchased. We went with the 14ft motorized XL with the End Plate kit and Weatherbreaker side screen. The quality of the product is exceptional. The awning material and pattern fits right in. Installation was professional, friendly and informative. If there is anything I'd recommend is to purchase the automatic wind sensor. Totally recommend if you're considering a purchase.

So far experience with SunSetter has been bad. Products have come damaged both times causing another couple weeks delay and shipment. It's June 21 and summer will be over before I get the awning. If the next order comes damaged I will cancel the whole thing.

We chuckle as we sit in the shade of our SunSetter on the edge of our pool and wonder aloud how we ever did without it. Previously we would constantly shift a table umbrella to shade where we were sitting. Now we have the convenience and comfort of around 130 sq. ft. of shade throughout the day. This was one of the best investments we have made.

We ordered an awning through a local dealer at the end of March. It was delivered and installed in mid April. However it was the wrong size. The dealer returned and remeasured and ordered a new awning. This was in early May. As of this date (6/20/2017) neither the dealer OR SunSetter can tell us when the awning will be shipped. The customer service agent does not have any information other than the fact that it is in production. This is very frustrating for all involved. The awning looks good and does a good job of shading out south facing patio BUT it takes a very long time to extend the awning the full length. It took 60 turns of the poll to extend it halfway. Is there something wrong with the gears on our current awning, which will be replace... at some point.

We are very pleased with our SunSetter awning. We chose the motorized XL measuring 20 ft x 12 ft. I was skeptical of handling a "do it yourself" project but ease of ordering, cost, color choices, free shipping and credit card payment plan made it all possible for us. The awning arrived securely packed and correct. The very complete instruction booklet and included hardware made installation easy. Two family members spent less than two hours doing a soffit mounting. The awning operates faultlessly, tracks perfectly and looks great! We opted for the wind sensor and deluxe warranty also. Couldn't be more pleased. Thank you, SunSetter!

I am very pleased with my new installed awning... it's been a terrific place to hang out. I love it... it was installed quicker than I thought and the guys were very kind with excellent personalities. I recommend anyone who would like to have one to not think about it, just get it. You will love it and be very happy with the service, the new awning. I got the remote one and I am happier than I could ever be and so are my puppies. Love it, love it and I admire how it has changed the looks of my home, my lifestyle and everyone couldn't believe how it looks. If you don't have one and much lovelier, quick, etc. get one… cheaper than building a roof. Thank you for coming and installing it so fast. I really appreciate your concern, help and personality, etc. Ty.

Read instructions carefully especially for wall mount and use a 1/4 drill bit and be careful not to use the Brick mount which is 3/8 drill bit. Otherwise, very satisfied so far for 2 weeks but see what it covers at the end of the day around 4PM. May need the side Screen to block the sun if using between 3 to 6 PM. I needed to add the screen on left side to block the sun to use when the sun goes down. Hope this helps...

I wasted $3000.00 for a awning I can't used when there is wind. I called SunSetter but they can't helps. Should have got it from a company that is 100xs better. I would have been sitting in the shade a lot!!! Would not even refer this company to my worst enemy.

Worst company ever-continues to send us unsolicited mail via USPS, and when we called several years ago to have an awning installed, the company never showed up to do measurements on multiple occasions. Stop sending us mail and pretending you are a real company. Thank you!

My new motorized awning has been installed for a few weeks now. I am delighted with it so far. I love having the remote handy and the wind sensor has worked beautifully when the wind picks up as it often does here in the afternoon. I really feel that the shade it provides helps keep my house cool inside longer thus delaying the time my cooler kicks in. I love it.

My awning blew off the house within 2 weeks! The wind sensor tried to retract it but it was not fast enough. They did replace the thing but I do not trust it! Every time I've tried to use it a little wind comes up and it starts to flop around and retracts. It is useless! They say that it is engineered to withstand 65 mph winds, it will not stand up to 25 or 30 mph wind. I asked them to just remove it and they told me to call the local dealer who installed it. He wanted $200 to remove it. Customer support is useless!

This awning was everything I wanted and more! I've told many people how great it is. It's money well spent. I would recommend your awnings to everyone. It was fairly easy to install. The gentleman I talked to on the phone was very nice and helpful.

The upper attachment rail was bent 10-15 degrees about 6 inches from the end and about 50% of the rail was squeezed shut. I had to use 2 screwdrivers to pry it open so I could get the awning in the track.

We debated our options for mitigating the blazing hot sun on our outdoor, fully exposed deck for ten years before deciding on a Sunsetter awning. We should have installed one as soon as we purchased our home! What a difference it makes! Now we can enjoy being outside, and the awning has the side benefit of shading and cooling the inside of our home, as well! Installation was quick and all we do is push a button on a remote to roll it in or out to whatever size we desire! So easy, and so COOL! Highly recommend this investment!

Enjoying the new awnings and just wish I had ordered sooner. They keep the east side so much cooler. It is like having another room. We can now sit out on the patio. Our neighbors stop by saying it looks so inviting they want to sit and enjoy. I love them and they are so easy to operate. Just push a button. How convenient!!!

We were extremely happy with the service received from SunSetter Awnings from the initial contact to the final installation. The two man team that came to fit the awning were very tidy and accurate workers. They left the site without a trace. We absolutely love it!!!

Wow, we love it and enjoy. When opening it saves that the sunshine cannot get into our kitchen when we open the blinds, also we can sit under it and enjoy watching the birds or reading or chatting. It was lucky that we now have the SunSetter and will see what becomes when winter arrives.

Jim our installer did an awesome job. We ordered the largest motorized unit and it looks and works great. We haven't had a chance to use it yet as the weather hasn't cooperated, but we have 2 large cookouts planned and will appreciate having it available to us.

I love the awning. Paradise was terrific in recommending which type of awning and installation. I am very happy with the colors of the awnings offered thru Paradise. The wind sensor also works very well. I would purchase this awning again if I had it to do over.

Although we have had the awning a while, we just had it put up today and it seems to be working well so far. I will send another review later in the summer when we have used it a while. It is very attractive and looks nice on our house.

Sagging awning. Very mean customer service girl. Not enough ties for wiring the lights. Manual outdated for the awning I have. They do not budge for anything that cost... no good. No good. No good. Garbage. No help from them without paying. Way overpriced. Awning cost a third to make 200 percent markup...

The awnings is a very positive addition to our home. We have received many compliments about the awning and the quality of the material from which the awning is made. My wife has some health issues, yet the opening and closing is still within her capability.

I discovered that I could have purchased the same awning from Costco for a significantly lower price. Love the awning but disappointed by the price. I would recommend buying through Costco instead of the local business owner. I feel I should be credited the difference.

Now that the hot weather is here, I am really glad that I had my Sunsetter installed. I recommend having it professionally installed. I have the 20 ft. model which covers both the sliding doors and picture window. When the awning is extended, the house instantly cools and is much darker inside. The only drawback is, when the strong afternoon breezes kick up the awning starts to dance around. I can retract it halfway and still have plenty of shade and it handles the wind okay. I really enjoy being able to open and close with just a click of a button.

We love and really enjoy our awning. The reason why I am giving 4 stars instead of 5 is I felt misled when ordering. I was told I would get a free cover. It was a cover (plastic that you have to take on and off yourself) not one that was shown in the picture (metal one that protect your awning at all times). I called and was told that the metal cover would be an additional $350.

IF YOU ARE CONSIDERING THESE SHADES, PLEASE READ ON!!! I ordered a 6' and 11' through Costco. Installed and they were the envy of the neighborhood. Solar powered, remote controlled. No wiring! I continue to have problems with them. These problems can not be fixed by following the manual. I have been on the phone for hours on three sets of occasions, spending most of that time atop a ladder while the customer service tries to figure out the problem. This ladder is 30 feet in the air while I am plugging and unplugging both shades, having to move the ladder and climb up and down each time. Today I am trying to get help. While I am on the phone atop the ladder my cordless phone battery starts dying. I ask the rep to call me back on my cell. He takes the number and I wait. And wait. Atop the ladder.

We bought 2 12 ft solar shades to cut the sun from warming our home. Thought they were reasonably priced but no one would install them. We called SunSetter they said we were on our own. Called a handyman to install both shades which cost us around $300.00. They are about 20 ft up on a ladder so I didn't mind paying someone to do it. They got the shades up looked great until one worked and the other not a chance. Called Sunsetter they made me get on the ladder 20 ft up switch the power cords and a list of other troubleshooting ideas. After doing that they shipped a new battery. Up the ladder I go again which is not my favorite thing but I did it and behold that doesn't work. So again I call after being hung up someone finally is shipping me a new motor which has no guarantee that it will fix it.

On completing the installation, the front bar connectors were asymmetric and resisted adjustment even after speaking a factory service rep. When fully extended, the front bar hangs lower on the right than the left (when facing the house).

I ordered replacement fabric for my awning a week ago. I was told I could find shipment information in the "owner's corner". This has never worked. I have now heard 3 different dates the fabric will ship but so far nothing has happened. I even offered to pay for expedited shipping myself today when I found out it still has not shipped. The customer service agents do not seem to know what is going on or why it has not yet even been "prepared to ship". Very poor service and communication is inconsistent and incomplete.

Got my SunSetter in decent time, but from then on it was a nightmare... still is. No SunSetter installation in my area. Really? I live in Florida!!! Why no installation here? So, I had to hire a crew to put it up. Instructions were easy enough, got it up... 2 holes in the awning. Contacted SunSetter, they said I would have to send it back in order to get a new one. Had to have the crew back to take it off, more expense. Got package from SunSetter, NOT the awning, but a weather cover to put over it. Called SunSetter, let them know they sent the wrong piece, they said they would send the right one with postage to send back the wrong one and send the awning back. Received the right one finally after waiting a very long time. Had the crew back out, more expense. Put the new awning on, and it was good.

Ordering the Sunsetter 15' X 10'2" Awning through the local dealer (Authority Home Solutions) went exactly as planned. Awning arrived as scheduled and I notified the dealer who arranged immediate installation. Two installers arrived and in short order installed the awning and accessories. They had to adjust some to avoid a tree on opening which was acceptable. I removed the tree and now going on 3 weeks for follow up adjustment. I would highly recommend this awning to all my neighbors but somewhat upset with the follow on support.

My SunSetter is okay. It's not what I thought it would be. A little hard to wind up. I'm not sure if I would recommend it to others. I can't open it if the wind is blowing because it gets to shaking the awning, and the wind gets underneath the awning and lifts it up really bad. I got this awning to help keep the sun out of our family room and to drop the temperature in this room. I hope I get to find out if the awning does the trick.

Thank you for your response, we consider this matter closed.

Rich our salesperson is awesome, always ready to help you. We bought the awning first and my daughter said it would be better to get the wind sensor, they have one and so glad we did. Then we had a neighborhood gathering but not enough light. So once again called Rich and he ordered it for us and installed it. The next night I had my friends over for dinner in our yard and totally enjoyed the lights and great company for a few hours into the night. Wow, we all love it! Thanks Rich & SunSetter Awnings.

We purchased a motorized retractable awning in Wheat color a few months ago. We absolutely love it. It does exactly what it is suppose to do, including retracting itself when it is real windy. Our experience with this purchase was great. Everyone we dealt with at the Gulf Breeze, FL location was friendly, knowledgeable, and courteous. I highly recommend their product & Gulf Breeze location. In fact, I have already recommended them to our neighbors and a friend.

We have had our awning for just two months, however we can already see how it will help this summer. We have received several positive comments from neighbors and family. We have recommended others to buy, especially the modernized wind sensor and the LED lights.

We did comparison pricing and SunSetter was very well priced compared to the competition. Our dealer was fabulous, responsive to our questions and concerns, and did a great job with the installation. We love our new awning...it's exactly what we needed. It has turned our patio from unused to often used!

I received my awning in less than two weeks, very easy and accurate instructions for install, I did it myself! I changed my mind and I did not want the lighting and was able to return it for a fast easy no hassle return. Extremely functional. The whole neighborhood is in awe, we highly recommend it. Thank you so much SunSetter!!

I waited 2 years before I bought my awning. I'm not one to drop $3,000 without thinking about it for a while (though I now admit 2 years was a bit long). Anyway, pulled the trigger on the awning and I love it. It blocks the sun perfectly, it operates smoothly with the remote, and it's now possible for me to enjoy the deck I've had for 8 or 9 years but was barely using. I liked the awning so much, I purchased a La-Z-Boy outdoor recliner just so I could enjoy sitting out there even more. Now my only regret is I didn't get the awning 2-feet wider, but that's what happens when you're cheap. Bottom line - love my purchase. So far worth every dollar.

We chose the XL 18 footer to cover our deck out back and love the increased shade covering! The only complaint we have is the periodic clicking sound it makes when the wind picks up and flutters the awning but, besides that announce, we appreciate the overall quality of the product.

Called to get a customers awning replaced for ins co. They told me unless you was the person who bought the awning they couldn't help you. You must be the original owner or you can't buy replacement Fabric For top. Isn't that very stupid. They are very hard to deal with after the original sale. Terrible customer service. I will buy one and will tell others the same.

I paid $450 for the alum. hood. I was under the impression it would completely enclosed the awning, it doesn’t, the front is completely open, a waste of $450. The electric cord was to be “inconspicuous”. It isn't, it hangs against the side of the house, it looks like crap. Plus the worker knocked a quarter size hole in the house siding. And I paid $3500 for this. If I had to do it all over again, I wouldn't buy it.

Motorized Awning -- No response from Customer Service, via email, notifying product delivered w/o appointment. Packages left in carport, standing on ends that were dented, tubes punctured and torn... Luckily, upon opening all items fine BUT no response from Customer Service on "lack of delivery notice and container conditions." Square Bar Fitting for Hood Attachment not a match for Open End of Square Bar (had to file to fit); some of the DVD installation instructions do not match written instruction (out-of-date) and had to replace a mounting bolt that had improper manufactured threads. AFTER all this and finally mounting product it seems to work fine. Dissatisfied due to lack of pre-delivery date/time notification and follow-up customer service. I have recommended to brother in Sacramento, California not to purchase product because of these issues.

We had an 18 foot motorized awning installed and are 100% satisfied. Installation was well accomplished by experienced and courteous technicians. It definitely keeps our patio from heating up early in the morning. So far we have had no issues since installation. Everything is working as advertised.

Overpriced. Too expensive for what you get. Don't like getting letters trying to sell additional warranties. When I called with a question the person at your office acted as if I was bothering him! Much, much overpriced for what you get. Have made two deals with Sunsetter; my first and last!

We got a 14' wide awning that extends to about 11 1/12 feet. It has lights that dim and it will close automatically if it gets windy. We love it. The local SunSetter people were the best. From the moment we decided to buy an awning to the completed it was a great experience.

We have had a manual SunSetter for 10 years - excellent in western exposure in Florida. Recently lost our shade trees in other part of back exposure due to hurricane; we had 2 motorized sunsetters installed over our completely exposed western deck. This is pure Florida western sun exposure. (Very hot!) We are very happy with our awnings. They should help immensely this summer. Very nice looking; well installed. Would definitely recommend.

We couldn't be happier with our awning. From the time the guy came out to quote us and the time we had it installed was only 2 weeks! The installation went without a hitch. We have already recommended it to relatives who are looking to shade their patios.

I have had awning about two years. We paid to have Sunsetter or professionally install it. A few days after the arm caught the fabric and almost ripped it off. They came and adjusted it but it still was hanging low. They came back and adjusted it higher but said I couldn't leave it out all the time because it will continue to sag. I was very unhappy with this because the salesperson said that I could leave it out all the time. I was trying to decide between the awning or building a permanent roof over the porch. I specifically asked the sales person if it could be left out all the time and he said "YES". That was reason the chose this awning.

I am very happy with my awning. It looks beautiful and does the job of blocking the sun from my patio. I would and have recommended this product to friends and family. The installation was quick and the guys cleaned up afterwards.

Still haven't experience the awning in operation due to a bent roller possibly during shipment. Reported to SunSetter on day we were installing awning we noticed the roller was bent. Sent photos to SunSetter. After SunSetter evaluated photos, a replacement roller was ordered and shipped to me. I am still awaiting the roller delivery so we can replace bent roller.

We are very pleased with our awning (Auto 8x16 feet) and it is very attractive with the brick and the composite decking. I have purchased a grey wicker conversation set to go with it. I purchased a outdoor 5x7 carpet to go with it. It is more brown than I thought and not sure how it is going to look. But we are real pleased with the awning and would do it again.

Other than it getting installed a month late due to shipping, we are very happy with the installation and product. Love the automatic wind sensor that closes the awning to protect it. I would work with them again in the future with certain agreed upon terms.

I'm looking to replace a 16 year old Sun Setter awning. It's still working GREAT but we have redesigned our porch and now have a door on the side that used to be a window and need a model with horizontal supports. The design has changed since 2000 when bought this one, but the solid construction and original laminate material still in good condition. The "old" design took a couple minutes to open and close. It appears the new crank system will be easier. Nevertheless this one has done great and endured many "accidental" exposures to big winds, rain and even occasional snow and held up very well. Well made item :) I'm looking to buy a new 900XT (12 ft model). Arlington Va location btw.

I am very pleased with my Sunsetter Awning; however, I would think twice about purchasing this product again, solely because I would not want to work with the dealer who installed the product again. In my opinion, he was extremely unprofessional for these reasons: 1) After my awning had been installed, I had to ask the dealer to wash down my deck carpet (it was filthy with dirt and debris caused by them); he was planning on leaving when I requested he do this.

We have had our SunSetter for several months and we truly have enjoyed it. We have been able to sit outside more than we usually have. Our new grandson loves the outdoors but he burns easily from the sun, so he has also enjoyed it to the full. We are so glad we got the little extras such as lights, we have received several compliments and hopefully someone will get a new SunSetter because of our recommendations.

We are pleased with our awning, but our experience with customer support was not that great. Mo ** from "Shades of Cool" in Independence was the sales rep. He really didn't seem to know much about what he was selling and wanted us to pay an additional $350 to have some of his crew come and help with installation. We declined installation, due to the cost, and got everything put together ourselves with the help of some friends. We have had problems getting the LED lights to fit in the brackets that were supplied so still do not have working lights under the awning. At the time of sale, Mr. ** told us he didn't even know you could put the LED lights on an Oasis model, so we have not called him back for help.

Love the shade color! The exposed wires are unsightly, though. Also wish the aluminum cover was white color instead of cream. The remote control is not programmed right and the lights keep shutting off in just a few minutes after I turn them on. The manual is confusing on how to re-program the remote. I didn't shop around to compare before I bought this product and I now regret that.

Listening skills lacking. I remain dissatisfied with the order of SunSetter Awnings. The owner measured inaccurately to accommodate the size of the home. The issue may be the standard size of the awnings, which limits the ability to fit nonstandard homes. If you need a perfect fit, use Liberty Awnings. Otherwise, seek a distributor that will listen to your needs.

Very Poor. Forced to give you at least one star, but deserve zero. Less than two months after the awning was installed, it stopped closing correctly. Contacted Sunsetter about having it corrected and was advised that we needed to troubleshoot the problem ourselves. This was a waste of $2,700.00. No support by Sunsetter at all. Guess they figure they already have their money.

I bought a 10' by 12' Oasis free-standing awning with power operation. I did the assembly myself. Delivery was somewhat slow, but the unit was packed well and assembly was straightforward. I hired a couple day-workers to help and it only took about 45 minutes. I am impressed with the quality of the unit. The awning material is first-rate and the power operation is smooth. I have not used the Oasis much this year, so I have no opinions about its durability, but it looks as if it will last well. One of the end-caps on the awning was missing after assembly and some small damage was done to the corner of the awning material. I do not know if the damage was done during assembly or during shipping. The end-cap is a small part about 2 inches square. At any rate SunSetter supplied a replacement part at no cost. I would rate the Oasis at four-and-a-half stars. And, if it holds well up through next summer, I will recommend it to friends.

New home and a very hot summer. This is one of the best choices we have made since we married in 1968. The addition of the SunSetter Awning to our patio. Installers did a great and fast job of getting it up and it works flawlessly. Storm came out of nowhere and it closed itself so no worries about forgetting to retract it. Evenings and when we have guest over we turn on the LED lights and grill or play cards then turn them down and relax to some mood music. We will never regret this purchase and the memories created under this awning.

Residential: We've had a deck for over 25 years. Thanks to our new SunSetter, we are now spending many many hours enjoying the deck. Our cats love it too. Only regret... Wish we had purchased an awning years ago! (Purchased motorized unit with wind sensor.)

We bought our first awning and installed it on the west side of the house before I had installed our deck. We fell in love with the awning immediately because it did so well in reducing the temperature on the inside of the house. I did become disappointed with the awning because the one I bought was too small (11') and had the laminated fabric. After seven years of enjoying that awning (and finally getting the deck installed), I bought a 14' XL awning with woven acrylic fabric, wireless wind sensor, aluminum hood, and front weather breaker panel. We are very well pleased with the upgrade. The product is extremely well built, giving me no maintenance problems all of time we have owned one. Customer service has been superior every time I have felt a need to call for help. I couldn't recommend any product I own more highly.

I will never recommend anyone to purchase your shade. I purchased your shade in July. It is still sitting on the ground along my house. This is a nightmare. I wish I never did business with you.

Rep visits me on 7/22/16. I place an order on 7/22/16. Paid in full on 7-22-16 by check number ** for $1220.00. I told rep I have friends who will install 900xt awning. He told me if anyone other than authorized dealer's contractors installed awning the contract would be void. He tells me the cost would be $600 charge for their people to install. Long story short warranty would not be affected at all whomever installed it. Authorized dealer refuses to give me a refund. He could care less. I am sick of repeating this.

After 20 years of having the sun beating into the living/dining room and our south facing deck too hot to use, we decided to get an electric SunSetter with a wind sensor on it. It is fabulous! We go out often and eat breakfast there and sit and relax. We live in the country, in a hay pasture, and deal with lots of wind--the wind sensor is a life saver--we don't have to worry about it at all. Can't wait for next summer to see the difference in our A/C bills, either. Plus it's such a match in appearance for our house that it looks like it was designed to be there all along.

My unit was an 18 foot awning, motorized and extra length. The installation of the mounting brackets was pretty straightforward. Locating studs was the difficult part. This is a large unit with a weight of about 130 lbs so it should have been a two person installation. I did not have anyone to help so I did it myself. It was difficult but I managed. I also purchased the wind sensor unit which works great so I am pleased with that. Overall, it is a well made unit but it is costly. I looked at others and choose this one because it looked sturdy enough to withstand shore conditions. The material we chose was the heavy woven stripped. With a length this long, it is spliced with heat tape so it will be interesting to see how well these joints hold up in the intense heat of summer.

We are extremely pleased with our awning. It allows us to spend more time out on our deck. Had a friend help me install and even though it was heavy it was not difficult to install. Took a couple of hours. Took 4 of us to lift it into place because of the weight (it's a large awning). Sales staff were very helpful when I spoke to them over the phone. Only complaint I have is that there wasn't a local dealer in the north Texas area. It turned out that we didn't need the dealer, but it would have been nice to be able to have the option of an installer and to be able to look at actual samples of materials.

I thought it would be a little wider. The person who measured gave me a spot on the house where it would come to and it is short of that by a foot. My location, my fault, does not help with morning sun. I would take more time determining best location for desired shade before I spend the money again. The automatic function is a must have. Love the ease of operation.

Very professional from sales to installation. The salesman even called to office to see if an ad I had received was a better price than the deals he was familiar with! It wasn't for what we wanted. We love the awning... So easy to use with the remote. Would definitely recommend Sunsetter (and have) to others in our senior community.

A very worthwhile purchase to enhance my home and add to its appearance and liveable space. My deck is HOT during the summer, morning to mid afternoon. This awning saves my deck so we can use the deck the entire day. We love it.

We love our awning. It is high quality, easy to use, fits perfectly, looks great, and provides the shade that we need since there are no trees in the back of our property.

Our SunSetter Awning has saved us money and comfort. It has been very this summer and our home faces west so we were unable to use our deck in the afternoon but now it is comfortable and it also keeps the living room cooler. We really love our SunSetter Awning.

Love the awning. The install was and is a fiasco. Parts could have had better placement. They had to come back. The awning slants. The caulking is sloppy. The truck smashed a bottle of touch up paint on the driveway. There's more but you get the idea.

Delivery and installation went very well. Happy with the awning as it eliminates the heat from the sun rays in our family room, thereby keeping the room cooler without turning the air conditioning temperature down. Thank you.

We like the Sunsetter with only one complaint. When the wind blows from the south directly into the Sunsetter with the awning all the way in the valence still blows back and forth making one heck of a noise. I think this could easily be corrected with some sort of soft cover but it is very annoying.

This is my second review, I am a very happy and pleased owner for nearly two months. I now go out back on my patio more than ever, my Grill is finally being used. I would highly recommend these awnings, they are a very worthwhile investment.

BUT SunSetter took care of the problem and did a great job getting and replacing faulty transformer. LED transformer was defective, but Sun sent a new one promptly. So product is good, delivery was very sad.

I have so much trouble getting the awning to go down. Turning that rod is so difficult. I wish I had paid more and gotten the electric button to push!!! I am an old woman and have arthritis in my hands. This is very difficult for me.

Our Sun Setter awning just put the finishing touch on a good summer. We've passed on our umbrella and now we can enjoy our patio all day long. We're so happy that we stretched our budget to include the electric open/close feature... It's so convenient and overall this awning is a nice addition to our great outdoors.

Beautiful and convenient. Does just what I wanted it to do, provide shade. The only down side is that it is very wind sensitive. I have designed a simple wooden brace to provide stability when the SunSetter is fully extended to help eliminate any weight sag.

Awning has been not working for 3 weeks with no relief in sight. Parts may be in this week? All correspondence has been from me. Very disappointing. Very poor service. One month of use will be lost, any help would be appreciated. Thank you.

I am very satisfied with both the service and the product! It covers my deck; door (with window) and kitchen window also. I'm pleased with how it also cuts down glare coming through the windows, thus a cooling effect indoors, too. The awning is attractive and user-friendly. I've been told by my neighbor that parts/molds are made locally, which is another plus. All in all, I'm a happy customer! Thank you!

I have no idea where I heard about your company but I'm sure glad I called. I have an awning on the back of my house and was trying to get hold of that company to put a retractable awning down near our pool. They never returned my call so I called your number. The men were a great help and very nice. They understood just what I was looking for and when they came out for the install, they were professional, great clean up and very good at showing me how to work the awning and lights. We now have shade down near the pool, it's great.

I am happy with the awning; it's beautiful, and provides the coverage and sun blockage I wanted. Installation went very smoothly; installer was terrific! However, I am not as happy with the awning cover I also purchased. The slightest bit of wind causes the ends of the cover to blow up over the cover so that in closing the awning the cover will get jammed if you do not straighten the ends out first. This is frustrating as I have to climb on a ladder to reach both ends. Consequently, I do not use the awning as much as I was hoping to.

Do not think customers should be charged additional for front drop cloth which provides additional shade for the front of the awning. Very satisfied with the retractable awning but extra cost for drop cloth seems like another way company's gouge the consumer.

Although I like the product. I have not yet been able to enjoyed it. According to the CD which is only given once purchase, I did not know that my clearance should be 9 feet from my deck floor. It is only, 8"3 to 8"6. Can't get it installed, had been just sitting on my deck in the corner since I bought it in August. If I can't get someone to professionally installed it less than $500.00, then I will probably sell it on eBay and take a loss. Not satisfied at all.

My awning experience was okay. The product quality appears to be very good. It was very expensive. I wanted to upgrade just a few weeks later to get an electronic/motor crank and was told it would be another $600-$700. This is not what I was told at time of review and purchase. I felt like I was "intruding" any time I called Bristol Window. I also had to call them out to adjust the awning a few weeks later it was lopsided by a few inches. Bristol was responsive but cranky and on the rude side. The product quality good. I probably am not moving forward at least with that company for my summer home property.

Wonderful awning. Fits our needs to a T. Ours has the electric control which we at first decided against because of cost. Would have been a big mistake. It is a 14' X 11' awning. We roll it in and out with ease as needed usually just once out and once in a day. Would highly recommend this product to our friends and neighbors.

Shipping was bad but finally the correct awning was delivered and installed. I have liked it a lot. However one arm doesn't fold up under the awning anymore and sticks out. The people I have called to find out if this needs fixing have never called back. I hope when my handyman puts on the cover he is able to fold the arm under it without causing any trouble. All my family and company have enjoyed the awning and I'm glad I purchased it.

We are very pleased with our awning. With outside temperatures of up to 80F, our inside is 12 degrees cooler. Our air conditioner does not run. Above 85F, the air conditioner comes on but not as often as before. The awning operates quietly and looks very nice. The LED lights are just awesome. Our installer was amazed how bright they are and how evenly the patio is lit up.

We purchased a SunSetter Awning after our old awning (which was not a SunSetter) failed this past spring. We learned we had options in size and decided to purchase a new awning that is a better fit for our needs. We liked the color choices and especially the remote control feature. The SunSetter also comes with a feature that will automatically retract it if sudden strong winds come up unexpectedly. The installation crew was clean, neat and efficient and had our new awning up and ready for us to use in about 2 hours. We would strongly recommend a SunSetter awning to our friends and family.

We absolutely love our SunSetter awning. The extra shade makes living in Texas so much more bearable. Plus with Seven grandkids playing under it, it protects them from ALL weather. We enjoy it.

I am very pleased with my new awning. I was advised to have the motorized one as I live high on a hill and it can be very windy at times. The retractable feature takes the awning up before any damage is done. So easy and very attractive with the stripes and scalloped edge.

Our awning couldn't be any better! It was easy to assemble, had accurate instructions, and works fabulously! We ordered the LED lights for the awning, which were a little stubborn going onto the clips, but we were able to finesse them into place. The transformer for the LED lights did not work. It had a couple of loose screws floating around in it, which we assume came out during shipping. But SunSetter was quick to ship out a new one after running through the troubleshooting with us. And they issued a return label for the defective one, so we didn't need to figure out what to do with it. They were most helpful.

I like my awning and it's of high quality and works as it claims. My problem was with shipping and receiving correct parts. The shipping took way too long and after getting my parts one arm was wrong, so then having to get new parts they took another 3 weeks for shipping. I would expect SunSetter to overnight my replacement parts.

We ordered the SunSetter Awning the first part of August 2016 and within days the delivery was made to our home. We received the unit undamaged and ready to be installed. I decided to install the unit myself. I did have help from my wife. By following the direction with the supplied DVD we were able to have it fully installed within three hours. We ordered the 1000XT model 16ft manual awning. We are now enjoying the wonderful shade that this unit offers and only wish we had ordered it earlier in the year. The customer service and sales Rep were excellent at SunSetter.

We are absolutely HAPPY with our retractable awning. Sure cuts down on the sun/heat keeping air conditioning from running so often. Great to get outdoors in the morning & have my coffee/read papers. Also during sprinkling rain I am still able to go outside. Highly recommend this company, service was wonderful for the inexperienced fellow that installed it. Phone personal extremely helpful to get it installed correctly & much easier than originally thought. Sunsetter deserves 10 stars. Thank you.

All seemed to go well, until the Install of the LED transformer box. When they installed it from day one it never worked. I bought the top of the line awning and biggest size available only to be without lighting for over two months! I've gone without the light package for numerous parties and gatherings!! I keep getting told that it's going to get shipped direct to me by SunSetter and received nothing!!! Very disappointed in the service end. Would appreciate a response. I think it's long overdue.

Reverse of fabric - So loved how you were on time. The guys you sent were great. Time in doing reverse was so great. I cannot thank you enough. You went on and above what I asked. Thank you. Thank you. Well satisfied.

Purchased my SunSetter awning and had a dealer install it. Everything went great from start to finish. We moved to a retirement community and our patio was redone with pavers. We lost our shed when a tree died and got cut down. That put us in full sun. We now have added another room onto our house by adding our awning. I recommend it for anyone who wants a beautiful look and function. What a difference in our lives.

I am extremely happy with the purchase of a SunSetter Awning. I purchased it in honor of my wife who had originally wanted a pergola. When I compared the costs of building the pergola to a SunSetter Awning, the choice was easy. The awning makes my deck area that much more enjoyable and spending time out there is important to me and my family. The install company did a superb job meeting my needs and professionally installing the awning. Thank you so much for a wonderful product.

I ordered the sunsetter awning on June 24, 2016. I was told it would take 6-8 weeks. It has been nine weeks and no one can still give us a date of when the product will come in for install. The contractor keeps telling us that it is because Sunsetter is so backed up and they take a very long time to make the custom product. I am very disappointed and am not even interested in a product that may not even come until the snow falls.

Sunsetter came through and handled my problem promptly. I received the aluminum hood today and tomorrow it will be installed. Thank you for handling both. I appreciate the generous compensation for the short life of the fabric and consider this favorably resolved. Many thanks for making customer service and customer satisfaction a priority.

I love my new awning. It came just at the right time for summer. Would definitely recommend to others. Installer was an honest and knowledgeable.

Product seems good, customer service ABYSMAL. First, they only sent part of my order (awning but no hood) so I was going to have to pay an installer to come out twice. Then, when I first opened my awning, there were several small holes in the fabric. Ok, I thought, stuff happens and I called to get things resolved. Then the run around started. I was left on hold for over 20 minutes 3 times, disconnected once, and when I called back the 3rd time and got a so-called customer service rep named Nancy and told her how mad I was getting, she hung up on me. I finally got to talk to a caring human and asked for a supervisor. No luck there. They were all busy but she would have one call me back. Their recording says someone will call back in under 3 hours. Apparently they think that means 8 and you better carry your phone everywhere, including the potty and shower, because if you miss their call, you're back in the queue.

Oasis Awning - Was easy to put up, just follow the easy instruction sheet included. Looks good and really I only have one thing to say "I love my SunSetter."

Light installation was terrible. Had to have three different light boxes installed before one worked. Salesman and crew were wonderful.

Undoubtedly one of the best purchases we ever made for our home. From start to finish the experience was first rate including the personnel and the product. We certainly would and DO recommend this awning. It allows us to enjoy not only the deck it covers but the south/east facing living room inside as well, casting a golden glow as it diffuses the sunlight and cools the house.

The 18 foot awning that I had installed does not work properly. The enter support bracket is on the seam and as a result the seam has come apart. As a result the awning does not open or close as it should. I assumed for $3,000 I would have a great product. Thank you for your concern.

Local sales rep travelled to our home, per our request, to discuss the most efficient type of installation given our circumstances. All agreed to the proposed installation. Absolute "home run". Just wish we had done it years ago. The SunSetter Awnings exceeded all expectations. Great product!

This order # I placed had to be cancelled. The development where I live requires you to use their contractor, plus tractor trailers are not allowed in to deliver, he placed the order. You were extremely gracious in returning it to the warehouse and removing the charge from my credit card. I am very pleased with my awning. It blocks the sun from coming through the sliding door and heating up the inside as well as providing shade for the patio. It is very easy to lower and raise when storms/wind is predicted. I haven't had to close it up yet but expect that to go well. I highly recommend having a SunSetter awning.

Placed an order on 3 August - was told that I will receive my order in 2 to 3 weeks. It's 23 August today and order status still shows "In process". Spoke with Customer Service and was told parts are on back-order - no information when parts will be received etc... Only told that I should get my order probably in two weeks. Why accept orders when you know you cannot meet commitment???

Thank you so much for the installation of the awning. This summer has been ridiculously hot so I haven't had the time to enjoy the awning as much as I would have liked. The gentlemen were courteous during the install. However, they left debris from the installation on my deck and they could have wiped down the siding from the dirty hands when they finished. I was not able to do that because I don't have a tall ladder and you can see the dirt on the siding under the awning. That was very disappointing to me but overall the experience was satisfactory.

I love my replacement awning but when the sales man came to measure for a new awning I was not told of possible complications in installation of the new item. The installers had to unbolt the old awning and could not use the exact place for the new brackets, leaving two uncovered areas on the rear of my home. The installer made an appointment to return and with an additional fee, replace the siding, which I purchased to match my house. He cancelled and I cannot get in touch with a live person at LI Awnings to reschedule. I get an answering machine and no return calls. At this point I cannot recommend the installers and if one can put up the awning themselves would encourage anyone to buy the product. This experience sours me on ever purchasing from Sunsetter again and strongly recommend you drop LI Awnings from your dealer list.

Wife and I both love it, was very easy to install. Installed on our outside porch which we just re-decked and put in an outside kitchen. Just this week we fixed shrimp and crabs under our Sunsetter and it was so much easier, simpler and quicker than the old way of doing it, and of course a very lot cooler and comfortable.

Best addition to our home in years. The product is high quality. Installation was very fast and professional from the people at Clear Lake Glass. Works great and we enjoy it just about every day. Wish we would have done it sooner.

I could not be more pleased with our SunSetter Awning installation and performance. It has exceeded my expectations in providing us with the shade results we desired. I would definitely recommend this product to anyone.

Everything went great with installation & order timing. We expected and got delivery on time and the install went perfectly fine. I would recommend SunSetter. Thanks.

Delighted with awning. Wish we purchased it lot sooner. Runs so smooth. No complaints.

I ordered two 5' Easy Shades and one 10' Easy Shade. The 10' Easy Shade was missing one mounting bracket - was surprised that the company said it would take 7-10 business days to get one. Quick mailing, like Amazon Prime, would have been greatly appreciated. The shade cloth, on one of the 5' shades, was attached crooked at the top of the roller - which resulted in an uneven roll up or down. Customer service did direct me to directions on how to take it all apart and re-roll it - which took about an hour.

If you're using an installer and you're getting a Winter cover, be sure to go to the SunSetter site and read up on the space requirements. My installer did not allow enough room for me to properly install the cover using the recommended procedure and I will need to jury rig something to hold the cover on.

We love our SunSetter. Had it for almost 10 yrs. Storm took it down and the insurance company replaced it for us. Keeps our deck cooler. Don't know what we do without it.

I purchases my SunSetter Awnings with confidence as I checked reviews and the BBB ratings. I paid in full which was probably my first mistake. I had to continually call within the time slot I was given to check and see when it would be installed. Within 3 weeks of installation the awning is leaning to the left which I called about the first week in Aug. and was told it was probably an adjustment. No one has contacted me to fix the tilt as of 8/22/16. Now I see there is a frayed area of the flap on the awning. Very disappointed with service and quality.

I bought an awning from SunSetter dealer, GOLDEN NEEDLE AWNING, MI, with an installation included in the price. When the professional installers from the dealer came for installation and tried to install it, they mentioned that the floor extension (first floor for hanging the awning) and wall (hollow bricks) was not good enough and was not safe to install the awning.

I am very pleased with my awning. I was very happy with our installation. Martin ** did a great job. He is very efficient and pleasant. He had a co-worker who also very very nice, but I didn't get his name.

We finally got around to installing our awning at our cabin this past weekend. The video instructions were clear and very helpful. My neighbor and I had it installed in no time and now we can enjoy our new front deck even during the heat of the day, whereas before we couldn't be on the deck for long between noon and 5:00.

We like our awning, and have enjoyed it. However, it doesn't extend quite as easy as your video suggests. The angle of the crank handle has to be just right...and it is easier at different levels. I'm approaching 79, am in good shape, and can extend the awning without much effort. My wife could never do it. Also you indicated a lubricant came with it, but don't seem to have it. Can you resend it? Thanks.

When I purchased the awning, I didn't take into account that my house faces the south. Sun all day and the awning only gives some shade for about an hour. I have tried to get a refund, but they say that is impossible because I didn't order direct from the factory. All the literature directs you to call the local distributor. Your advertising is misleading and a deceptive practice at best. I am very unhappy and would like to get a refund. I am thinking about contacting our local tv station that handles consumer complaints and tell them my story and they will do a buyer beware segment. That's how unhappy I am. Tess ** was the local distributor for Las Vegas and she just refuses to take me seriously. I can't find my order # at this time. I would not recommend your product.

Operational adjustments had to be made two weeks after installation. Within the first month the fabric color is coming off the center seam and the arms don't open or retract the same. One arm closes too tight/hard and hits the mounting bolt and bracket with the light bar. The other arm didn't close completely but has been adjusted. My local dealer has evaluated the problem and has ordered a replacement awning. I'll await its arrival and installation before making any final review.

Absolutely happy with our awning and the ease of the motorized control. Just had a monsoon storm roll thru and the wind sensor worked like a charm!! Should have purchased it long ago!!

I hired a friend to install. He is in construction so I knew he would do a good job. What I am upset about is when I called in, it was apparent I was not knowledgeable in these things. I have a rancher and the salesman should have been very clear that the awning would sit low when opened. We couldn't even stand when opened so my friend kept working on it until it is manageable. Your video is deceptive also regarding one floor homes. Other than that it is wonderful to have shade on the deck.

Installation well by installer. Working well. Happy so far, we are enjoying the shade LED lights. Work well but we wish they could be dimmed better.

I am extremely pleased with the entire experience. The sales representative was knowledgeable, helpful but did not pressure me in any way. He made certain that I was satisfied with the proposed plan before he left me. The awning was delivered and installed as promised. The installation was done efficiently and quietly in less than one hour. All debris was removed and a detailed explanation re: the operation of the awning was provided. The SunSetter has allowed me the ability to utilize my deck throughout the day which was previously impossible due to strong sunlight from approximate 9:30-3pm.

We have owned SunSetter products for many years and recently purchased a 13 ft motorized awning to replace a very old SunSetter awning. It was easily installed by my grandson and me into the old original brackets and is working fine. I decided to replace whole unit vs just fabric since awning ten years old and motor well used (giving old one to my son). SS customer service helped me via phone to set up remote to work on new awning. Very pleased with this top quality product.

We are very pleased with our SunSetter awning. Several houseguests have commented about what a nice addition the awning is to our patio area. We can now sit out on the patio without baking in the sun!

We used to roast on our back deck in the afternoon. However, with our new awning, it not only keeps the deck cooler but the awning helps keeps our dining room area cool as well by preventing the afternoon sun to penetrate the windows. My family and dogs can finally sit out on the deck without being miserable.

The selection process was easy, and it arrived as scheduled. Not as easy to install per the instructions. We had to hire someone for installation. Since we face the west in the evening, it does not provide the shade that we thought it would provide. We get direct sun under the awning. They should come a shade or something that you can adjust as the sun is setting. I checked your website and I feel what you offer is too pricey. Not able to use it as much as we thought we would due to the evening sunset. :(