SunSetter Awnings Reviews

We put out an awning to help cool the west side of the house. SunSetter was the only one that sent us any information on them. We had guys from Walmart put it in and they were good workers. They came over one morning, put it all up and made sure it worked. The only thing I wish I had was the deal they put on the side where when the wind blows, it comes in by itself. I have to watch it because the wind comes up in the afternoon. Otherwise, the awning works well and I like it.

The SunSetter guy who came here was fine. He gave me all the information. The people that installed it were fine too. I had sun all the time on my deck, so I got a motorized awning. It appears to be a very quality awning. I would recommend SunSetter.

We're very pleased with our SunSetter awning. I've seen the advertisements on television and also got those in the mail, and when SunSetter had a $250 off offer early in the season, I decided that was when we needed to get it. We were able to pick the color and the style we wanted and how large we wanted it. Their people were very efficient and helpful. The salesperson was very good and the installers were very friendly. They went right to work and got the installation done within two hours. There was no delay. We were completely satisfied. When we couldn't get the wind sensor to work, we called our salesman and he came out and took care of it for us within a few days. We're really enjoying our SunSetter. It keeps the living room cool because the patio is right off the living room and that keeps the sun from coming in.

I was always buying these gazebos and putting them up and taking them down. I finally got sick of that and got this SunSetter awning to replace that. Their team installed it and they were excellent. I'd highly recommend SunSetter.

Sunsetter Awnings has the best reputation and we've been watching them on TV for several years. The sun shines on our deck in the East in the morning and we decided to purchase an awning. Our experience with their team was good and the whole process took less than a day. We picked the colors and got to pick where it went. The awning has greatly changed our ability to use our deck. We've already had two picnics out there and when it rains, it won't come in.

We had a deck in the back, and we thought about putting a roof on it. We've checked into SunSetter a few times before and we decided to just go with them. Their reps were very well-prepared for whatever had to be done and explained things to us. We went with the brown awning with stripes and the installation was very good. Everything worked out fine. They explained how to do things in detail and they were very professional. They didn't have the cover for the awning when they first did it, but it was sent to us very fast. It took two weeks and we had to get it, but everything's been perfect since. Get one.

I had a SunSetter Awning when I was down in another home. I know it’s the best. I went and looked for the others and I never found anything that would look like this. That’s why everything is so good on it. Their reps were professional and the installation was great. The quality of the awning is very good and I like it really well. Overall, I was very satisfied and I’d tell my friends that they couldn’t do any better by going with SunSetter.

We called SunSetter and they gave us the number in Hastings, Nebraska of a person that sold them. We called him and set up an appointment. He came out and then installed the awning on a Sunday morning. We went to church and when we came back, he about had it done. We like it just fine. It was pretty expensive, but the quality is pretty good. Also, the quality of the service from SunSetter was fine.

We get the sun right there on that side and I wanted it a little bit shadier. I got an awning from SunSetter and the reps were okay. Also, the installation team was fine and they were doing their job. I would recommend them. I would tell others where I bought the awning and if they ask questions, I would answer their questions.

I stated to Sunsetter how wide my awning needed to be and everything went fine. The awning costs a lot. But it's a good purchase for us. What I don't like is the fact that they won't allow qualified electricians to shorten the cord. So we have all that pile of cords sitting on the side of our house. I suggest they change the policy about the cords, because it's a waste of cords. And qualified electrician should be able to do that and still keep the warranty in place. But other than that, I'm satisfied.

I now have my awning installed after ordering it one year ago. After losing it 3 times, and arriving damaged 3 times, they dumped a damaged 14ft awning on my driveway, and then had the nerve to ask me to dispose of it. I paid a 1000 dollars to have their service company install it and fix the damages on my new awnings. They did eventually refunded my money and they offered to send me their LED lights for my years inconvenience, but they sent their ugly cheap lights I didn't request. When I called back they said they would send the LED lights, but they never arrived. When I called just now, the supervisor said there was a mistake and they would and will not be offering them us after we were told they would send them to make up for the inconvenience it's his last year. I even bought a second awning we wanted (through a company that delivered it) since they offered us the LED patio lights to make up for the one YEAR wait.

I saw SunSetter’s commercial ad on TV and I watched it for 30 minutes. It seemed like a quality product. We have a screened-in back porch on our house and so, when I use the awning, it keeps the porch from getting too much sun and from getting hot. I had somebody else do the installation and it was quick and easy. We've had it for almost a year and we're happy with our awning. It’s a great product and I don't have any complaints.

I heard about SunSetter on TV and then we were at a fair in Clarkesville, and a man there selling them. The awning is a little expensive, but it’s supposed to be long-lasting. I've had it close to a year and my experience has been good. The rep was very nice too.

I have a tiny courtyard in a retirement community where there are small houses all close together. Because of the direct sun in the afternoon, I can’t even get out there until 8:30 or 9:00 o’clock. I decided to buy a SunSetter through Gutter Guard. I'm very dissatisfied with where the installer of my SunSetter awning put it. The guy put the awning where it covers the sun when it hits the area where the awning is. However, it's still hotter than hell in my courtyard during the afternoons. It works fine but then the salesperson told me that where he put the awning would correct the problem and it certainly did not. The guy who installed it just put it where the salesman told him to put it. The salesman surely knows where the sun sets. Other people shouldn't go with the company I bought my SunSetter awning from.

My experience with SunSetter Awnings was alright. I have a SunSetter at my house in South Windsor. I get a lot of things from them like news things that they send out. So I just figured I'd go with them. I always thought they were a good company. Andrei, the gentleman that came out on a Saturday, put the awning up. He came over to my store during the week. And we went over the colors and everything. I had to give him half. And then when he finished putting it up, I had to give him the other half. And he did a nice, neat job.

My experience is not a good one. I paid for a 5 year warranty and the company does not stand behind their product. Since I received my SunSetter awning it has not been right. I have puddling and sagging. The company says it looks good in the pics I sent them. I paid $5000 and I am very dissatisfied. My friend has the same one and he has no problem.

The awning we had in the house collapsed because we had snow and rain and then turned to ice. It pulled the awning down and it collapsed. So, we got a new one put in. SunSetter put the original awning in years ago so I called them and had KCCS put the awning up for me. They were very nice and they came out. They did their job right and everything worked out fine. But we have a remote that the guy left me to pull the awning down or back up and it doesn't work. I left a message for the guy and I have not heard back from him. Other than that, I love the awning.

I've got a nice deck. I learned how to barbecue and I like to watch some pigeons fly. Sometimes, it's too hot out there so I got an awning. SunSetter sent out a local company who was gonna install the awning, and it's about $2,000 difference. It says two people can put it up so I figured I could find two people to put it up better than $2,000. So I didn't order it. Watching about it more, I just called to see if I could just order the awning. So, that's what I did. I wanted yellow, but they don't have it so I got a brown one. It's automatic with the wind retraction in it. I had a friend come and help, and the installation would've been real good. But the board underneath my soffit was not strong enough. So we had to replace the board.

I had three big pecan trees back of my house, about 55 years old, and the limbs got too close to the deck, so I trimmed them twice. Then, I finally cut all three of them down and I decided to put an awning for shade. The SunSetter sales people and their customer service was alright. Two old guys came here and put it up for me one day and they did a good job on it. The guy gave me a price on a replacement, so I appreciated that. The awning took place of the shade that we had before and it doesn’t rain on us now. I can stand back under the awning and still cook on the grill, since it’s close enough. You can press a button and the awning goes in and out. You don’t have to crank it unless the current goes off and if the wind blows hard, it automatically rolls up by itself. This is the first time I’ve ever owned an awning and I’m well-pleased with it. We use it and we enjoy it.

We like sitting outside and we wanted to protect our deck from the sun and go sit out there longer. I met with a SunSetter representative and liked him. He came out, measured, and gave us our different choices. He then came back out when we made our decision. I was satisfied with the guy. Then there were four gentlemen that did the installation for me and they did a great job. Everything was fine.

We bought a new house and it was too hot in the back because we face the west. The house and back faces west, so we decided right away that we needed something. We bought an awning from SunSetter due to their price. The person who installed it made two mistakes and we have two holes in our siding because of it. He did fill it with caulking, but the installation wasn't as smooth as we had anticipated.

SunSetter had a package where they gave a fixed amount from what it cost. The sales team was very nice. The installation was very nice too. It was very clean and everything was fantastic. The only problem is when there’s a little wind, the awning keeps on closing back and forth, back and forth. But it's nice. It takes a lot of heat from the patio. We enjoy it except for when it keeps on closing and we keep on opening. For anyone considering to make a purchase through SunSetter, you have to be protected from the sun because of skin cancer. The awning is worth it because you protect your belongings on the patio, plus you protect yourself. The SunSetter awning is very good to have.

I tried somebody else and they never got back to me but SunSetter followed through. Their rep as well as the installers were great. They ran out of material but they upgraded to the better grade. So, I had a good experience. I upgraded the material into the sun fabric and then I had the little drop down screen in the front. So, everything worked out. The quality is good and it’s nice and solid. I was happy with SunSetter but they keep sending me flyers. They can take me off their list.

I have never been satisfied. We purchased 2 to cover our back yard patio which costs us $4,000.00. I have had one service call to which I was told it was fine. I asked how to tighten up the fabric and was told it was fine, they seem to hang through the years. I also asked if it could be adjusted because the sun comes under the awnings, was told no. So years later and 4,000.00 wasted. I am very disappointed.

We knew summer was coming on and we had a glare coming in the window. We figured that it’d be good this summer to have an awning. The sales team from SunSetter was good and the installation was great. The awning is working out really well.

I bought a $145 side panel from SunSetter and I was told that it was easy to put up. However, the directions are very confusing and it's not "just a couple of screws." Plus, my awning is so close to the edge of my house, it won't even work. The side panel couldn't be added to my house, which I never knew until this year. I bought it last year, but it was all back ordered so I didn't get it until it was late in the year and it never got put up. I had my contractor try to do it though. What we're going through is ridiculous and I'm disgusted with the people I used. If they had measured things right, I wouldn't be going through this now. But that's not SunSetter's fault. It's more of the contractor.

We love our SunSetter. We went to a home show and the company that we used was there. We made the appointment through them. They came out and they were very thorough. They were courteous and very informative. They explained everything very well. The motor and the lights are really neat. It's kinda nice to be able to have some light at night. The solar shade is wonderful too. That really helps keep the sun out of your eyes. The awning is a nice piece of equipment addition to our deck.

We were very satisfied with our first SunSetter awning. We had it for quite a few years that’s why we went with the second one. The team from SunSetter was good. They did nice work. The installation was easy too. I just push a button now during outdoor activities. We have the awning almost every day except for when it rains. We like our SunSetter awning. We have no trouble with it except for the control. We just can’t get a battery for it and we already went to a couple of different places.

I have a lot of sun in my backyard and I like that SunSetter awnings are retractable. It didn't block the sun to the house all the time. The SunSetter team was great. They took care of business and got it in. I had no problems. The installation went fine and the installers were quick and efficient.

I needed some shade on the back deck and SunSetter was advertised. I went with them and my experience with them was very good. I put the awning up myself. It’s rather heavy, but I got it up there. It was a tough job, but I got it with the help of my two sons. Overall, it could be done in a day very simply but their ads say as much, and it can be.

I bought a SunSetter awning to enjoy it. The installation went all right. I have a son-in-law that put it on for me. I put it back under the eaves about six inches of the house, and it folds up under the house now. The awning is in the west side of the house and it was hot in the afternoon. We've enjoyed it. But we had some trouble with the wind sensor. I think the battery is dead, and my grandson tried to fix it, but he hasn't had time to finish. The SunSetter awning is nice. If someone younger was outside all the time, they nice in the summer time.

I ordered my SunSetter with the 5 payment plan two months ago. Well had to return it because size was wrong. They reordered the correct size but on top of the $260.00 they took from my account they took an additional $630.00 out. Their reasons were until they receive the other products back. Well they received the product, but I have yet gotten my product. I received a call from the shipping people saying it would be here Friday and someone had to be home. Well took a day off work and stayed home all day and no delivery. Lost money and time. Called SunSetter and they tell me it is still in transit. So I tell them, "No it is sitting right down the road from me because I got that call". So now they say I have to wait longer so they can track it. Are you kidding me. In the meantime they have $900.00 Of my money. And I have nothing. Never recommend them to anyone.

I’d seen SunSetter's ad in one of the magazines, and I decided I wanted something for over my deck because it gets awfully hot out there. And as a matter of fact, I was sitting out there today under my awning, and it really makes a big difference on my deck. I am happy with it. I didn’t get to use it too much last year because I was in the hospital, but this year, I’m gonna get some use out of it. The representatives from SunSetter were good. They explained everything, and I was pleased with them.The quality of the awning seems to be solid and it’s good.

SunSetter's advertising was very effective. The awning cost a lot more than I thought it would, and a lot more than they advertised them for. Instead of $800, it was like $4,000. So, there was a little bit of a shock in that area. But the installation went smooth as silk. The installer was great. He came out, assessed what we needed, and he did a fantastic job installing the awning. It was first-rate service from him. It had to be a roof mount. We got an electrical awning, and we got the thing that closes it automatically. We also went with the expensive fabric. So far, it’s been really good. I installed it at my son’s house, and he’s handicapped, but he likes to sit outside and listen to music. In the summertime, it’s just too hot out there, so with the awning up, he can spend a lot more time out in the outdoors and the fresh air. That’s very important to us. The product is high-quality and I’m very satisfied with it.

The reps from SunSetter were good. I got the awning last year and it has been good.

I've been wanting an awning for years and I just kept putting it off. I decided I’m not getting any younger and I might as well enjoy it while I can. I have seen the SunSetter commercials on TV so often. Even years and years ago when I was down in Jersey, I saw the SunSetter commercials and I decided why not? I got the awning last summer and I'm outside a lot more now since having it. I'm very satisfied. The SunSetter team knew what they were doing. The installation went very smoothly. It didn’t take all day. In fact, they put it up on a day it was raining. They were professional all the way. The SunSetter awning is worth having. If you can afford it, go for it. I’m perfectly happy with my Sunsetter experience.

I saw a SunSetter advertisement on television and then looked them up online. I liked what the product looked like and the cost. The representative came out and walked us through the process, what it would look like, how many brackets we would need and the measurements. We talked about the cost, the amount of shade and what it would do. The people who installed it were very professional, got it done very quickly and it looks pretty good. We had the unit installed last summer and everything went very smoothly. What we paid for and what we got was very good. However, I wish we talked about that way the sun is where our house is sitting and how much shade would happen in the later summer months. When it got to late August, we had more sun in the afternoon than what we wanted and had we gone with a longer one or positioned it differently, it would've been better.

Our patio’s in direct sun so we were looking for a little bit of shade. I got a referral from a friend of mine for SunSetter and he was happy with the product. It took a little longer than I was hoping from the time we initially made the decision until it was installed, but I understand. The installers did it in one day and were very helpful. The awning is tan and it’s self-retracting, plus it's free-standing. In the afternoon when the sun hits right over that spot, we put it out. It was slightly overpriced, but other than that, it was a very positive experience.

I don’t like my SunSetter awning. I haven't had a chance to use it, but I take it out to shield the sun and a breeze comes along and shoves it up. It’s too far east, and it should’ve been put on the roof a little farther west. The reason I wanted it is to kill the sun in the afternoon and it’s not doing that. I had a good conversation with the gentleman that sold it to me, and they sent a crew out to put it up. They did a good job, and they did it quickly and efficiently. But the wind sensor isn't set right and I don’t know how to work on it. I’m a little disappointed because they need to come out and redo that wind sensor.

We were in a position where we could afford an awning, and we looked at SunSetter's brochure and decided what we wanted and what we could afford. They had an option inside the pamphlet with the name of a gentleman in Prescott who would come out, measure and install the awning. I'm pretty handy, but if I can get somebody to install it and I don't have to worry about it, then that's the route to go for me. Plus if something doesn't work right, I can go back to the installer. The first awning they put up hung up on one of the hooks and for some reason ripped. The installer said they had another one just like the one we bought and that he'd bring it. They brought it and we haven't had any problems since. Anybody that sees it says that it's a good looking awning.

I was sick, and I had to go outside to sit down, but I didn't wanna sit in a bright sunlight, so I got an awning. SunSetter Awnings was the first company that came to mind. My experience with the SunSetter team was all right. However, I'm not certain I would recommend them because of the one experience I had with the salesman. He was a little confusing and there was a little misunderstanding. Nevertheless, the installers were great, and I had no problems with the installation at all. I purchased an automatic awning that's about 15 feet. It has lights on it, and I have a remote control. I live in Florida so we get a lot of sunlight. In the afternoon, the sun is a little strong, so I put the awning down. The awning works adequately, and I'm satisfied.

I wanted awnings over my 2 one car garage doors, last June I had them install an awning over my garage window and I wanted the same fabric. After waiting for 5 weeks they said our garage door was 16 feet and they could only go to 10 feet without even looking at our 8 ft garage doors. Very difficult to deal with and almost impossible to even get anybody to answer the phone. I went with a different awning company.

We were tired of sitting out in the hot sun during the day. We entertain a lot and the food was out in the sunshine as well. So, we investigated all around to find out about awnings, and we chose SunSetter Awnings. They had everything that we wanted in an awning and the color was perfect. It's a beige and brown, and it matches the house. We had it on a deck, which we use on all of our outdoor activities. The people that installed it for us were tremendous. They explained the entire process to us and we were there while they were installing it. For each step they went through, they would tell us what they were doing and we were extremely happy with them. As a matter of fact, we're considering putting another awning up on our front stoop.

We had a lot of problems with the first SunSetter awning that we got and it never worked right. Then, we ended up getting a second one, and all the hardware was up there for it. But I felt we had to spend too much money. The guy charged us around 5000 and I haven't really did much with it yet this year. I should have waited because the cost was way too high. But other than that, the awning's quality seems okay. I was happy with SunSetter and the awning cooled off the patio when we had it out.

We needed shade for our porches and the SunSetter awnings seemed easier to open and fold. The representative who helped me was good, and I got 1 motorized and 1 manual awnings. The installation was done in one day and it was faster than what I expected. While we use the awnings quite a bit of the time, the quality is good so far.

My vacation home down on the lake is facing the east, and it's all glass across the front. It took me four years to get around putting an awning here, but my SunSetter is absolutely worth the wait. I've had it for a little short of a year now and it's doing great. I have a friend back at Lincolnton who also has a SunSetter. We talked about it and we both agreed they're good deals. SunSetter did a great job.

I disliked the backwind so I bought a couple of umbrellas but it was taken away. I thought if I’d get an awning, then maybe it would last than keeping the umbrellas. I saw SunSetter advertised on TV and I thought it looked nice. I bought the brick red and beige striped awning. However, the installation was a bad experience. They told me they would come out and put it in in July but they didn't get here until August. I had to keep calling them and I don't think they had anybody to really install it. We’re too old and we didn't know how to install it.

We have a garage and we have shade. But besides the garage is a cemented patio. It was time to have an awning there because we sit there all the time. The crew from SunSetter has already installed the awning, but I still need a piece to put over the awning cover to keep it secure. We got the cover but no one came to put the cover over it. So far, we use it when it’s warm and use it when we have get-togethers. I'm happy we have it and would recommend it to anyone.

We had an awning before at the oceanfront but it was ripping from the wind. We needed that replaced since it’s nice to have awning because it gets hot. I thought the quality of the SunSetter would be better. I got several quotes and the first guy was $1,000 more than the second guy. I ended up going with the second guy because of the price and he seemed very knowledgeable. The awning is a cranberry, 14-feet wide, and it has lights and remote. I was happy with the installation. The installer was really professional and did a great job. I use the awning to have coffee every morning out there and we have dinner out there on the deck. So far, so good.

I wanted some shade for our patio which is quite large and is raised four steps above the ground. I didn't want to cover the whole area though, just a good portion of it. I tried to do that with a couple of tabletop umbrellas that I own but those were not adequate. They also didn't look or feel right. I decided that an awning would be ideal for my setup. I bought one from SunSetter Awnings and I got the largest one available. It has white and green stripes, and it's beautiful. It has an automatic winder so everything is supposed to come out automatically. Though I have yet to use the awning, I'm pleased with it so far.

I wanted an awning for shade and since I had SunSetter before, I chose them over other companies. The guys who came and installed the awning were okay. They were good guys. And while my installation experience was good. I didn't get my cover that I was supposed to get. I had two calls that they said, "Oh, I'm gonna deliver. I'm gonna deliver it." Then when I called them back, it's just, "You gave me two dates that you'd deliver it. You didn't do it. Well, next time, I'm getting down there and waiting on delivery." That was three months ago so I went through the whole winter without the winter cover.

I purchased an awning from SunSetter because I have a courtyard that is open to the sky and gets direct sunlight. The rep from SunSetter was amazing. He came out and did the measurements. We talked through how I wanted it then I finally came up with my own design. Later on, there was something that I couldn't figure out and I called about it. He was as friendly and willing to help. Sometimes, we don't get the same after-service after purchasing something but he wasn't that guy. He was good.

Our experience with SunSetter Awnings was very good. We got an awning that is about 20 feet long and extends to about 11 and a half feet. This awning telescopes out, is automatic and has a remote control. It also has a wind contractor, but we've never seen it work. The awning has a beige color that is terrible, but we live in a condominium so we're limited in our choices. The gentleman who installed the awning was really easy to work with. Overall, I like SunSetter.

We have sun all day long from where we sit in our sunroom and outside. It also too bright and we have no shade trees. I’ve heard and seen a lot about SunSetter on television and we got a motorized awning from them. The installation took one day and it went fine. The color is fine but, I thought the awning would be farther out and I was surprised with it. Nevertheless, the motorized awning is great, especially when you get old like me.

We needed an awning to shade the living room as the sun that was coming in in the afternoon was blinding. Our condominium's association referred SunSetter to me, and the company was great to work with. Their team came out and showed me the samples then I picked out what I wanted. They ordered it and then as soon as it came in, they gave me a call and said it was there. It was done very quickly. The installation went very well, too. The people came and put the awning in, then they cleaned up the mess. They also showed me how to use it. I was really happy with them.

We had a screen put on our front porch by SunSetter, the ones that roll down in the shed, so the sun doesn't shine on you. We had good luck with that. Everything was working just fine and it worked great. So we went back to SunSetter because we were very happy with the first installation and everything about it. Recently, we had a door put in, and then we put a porch on and installed a SunSetter awning so it will be shaded in the afternoon, and we like it out there. It was properly installed by Authority Home Solutions of Ocala, Florida. Then, I had some wind but the wind device didn't work. So they sent out somebody to check it out.

I had to order replacement parts for my awning since the previous owner of my home took it down and misplaced a lot of the parts. I was on the phone with a SunSetter rep for about an hour making sure he included all the missing parts in a single order. After a hefty order which I paid $160 worth of shipping for, I was still missing parts. I had ordered a deck replacement kit which supposedly included two plates, but when it arrived I only got one. They also sent me the wrong wall mounting brackets. I called back to ask for these parts along with the bolts and screws that go within, and to place the order I had to pay another $34 of shipping. Ridiculous. I'm convinced they do this to get more money because the tax is calculated based on the subtotal for the parts AND shipping. Their awnings are nice, but hopefully this is the last time I have to order from them.

I checked around and SunSetter Awnings was the most economical. I got the motorized awning and somebody else came to install it. The experience was good but when I went to use it this year for the first time, it wouldn't work. We thought the battery in the remote was dead. We went and got a new battery, but it still didn't work so I had to call SunSetter. I was on the phone for close to an hour and the guy on the phone didn't help. We never got the awning working. I got so frustrated with him because he just kept telling us to unplug and plug it back in. He had me go upstairs and get a hairdryer so that he could hear that the outlets were working. This was on a Saturday and I told him that I would just hang up and call back on Monday before I say something that I would regret.

I live on a lake and I face due West. I have this huge glass door and I got tired of closing my blinder in the middle of the summer. I love to sit and look at the lake, but I can’t take 90 degrees like I used to. The SunSetter seemed like the perfect option for me, which it was. I’m very happy with it. I got the motorized awning. When it is fully extended, you can use the lever thingy to wrap down the end piece that drops down, and that takes the glare off the lake, so it works perfectly.

We wanted a cover over the shelter so we could grill outside when it is raining and to protect some of the stuff that we have out there. The SunSetter Awnings salesman came and said that he had had his awning out in the open, that he had used it for 10 years and that his was even as good as the ones they made now. We ordered it and paid $8,000 for it but after the man put it up, he said it could not be left open when it rains hard. If we leave it open, then the warranty is not covered. So, we didn't get everything we thought we were buying.

Too much sun in the backyard made me decide to purchase an awning. SunSetter's salesman was very nice to deal with and we got a brown and beige-striped awning which has lights. The installation team was very nice too and very helpful. We’re happy with the awning. You couldn't sit out in the backyard without it because it’s too hot. It cools the inside of the house too. We’re having problems but they're supposed to come back and take care of it. SunSetter is a reliable product. We have recommended it to a lot of neighbors in our group of homes and they've all put it in.

I bought one SunSetter awning from the Cape and another one here in Waltham, and they're beautiful. They're well-made and I'm very happy. I'm very satisfied with them. The one here in Waltham is tan and it's a big one. The one down the Cape is blue and a little bit smaller. A father and son team installed the awnings here over a year ago, then two workers did it in The Cape. Everybody was courteous and they were good workers. They knew what they were doing. Both awnings are motorized, since I'm too old to have manual and when the one here was making a banging noise, I called SunSetter and they fixed it. They were great. I love them. SunSetter awnings come at a reasonable price, which is expensive enough but not outrageous. I'd recommend them for anybody. When people came and said it was nice, I told them that they should get one. If I had another house, I would buy another one.

The sun in my backyard is absolutely blinding, and I have 18 feet of glass back there, so I need to put something there for some shade. I've seen SunSetter's commercials and they look reliable. The gentleman that came here was polite and he gave us all the ins and outs of it. We were happy with him. They have a special and the awning comes with the free wind thing. It seemed to be exactly what we needed. I also picked the color I like for the awning and we're very happy with it.

We had a deck put on the back, and moving into the summer months, we thought that was the right time to go ahead and purchase an awning. We had a SunSetter awning down in our beach house in Ocean City, Maryland, and so we didn’t try to look anywhere else. It was a pretty good experience. The process was easy. The only glitch that we had was when they sent the SunSetter out to the contractor, and he came out to install it, they sent the wrong brackets. We had to wait another week and a half before the correct brackets came in, and we had to get it installed. The contractor came out and installed it, and everything’s working fine. We're happy with everything. We don’t have a lot of outdoor activities, but we will now that we have the SunSetter.

SunSetter is a good company and the team has been great. I called them and they gave me the name of the salespeople here. I already had a SunSetter awning but I wanted to upgrade to a remote and I knew what I wanted. I got a motorized XL which is various shades of brown and tan in color. The installers were also great, although I did have to have them come out again to adjust the wind thing. That closes the awning up if it's too windy but the slightest breeze would close it up. When I called about it, SunSetter put me back in touch with the people who installed it. So that has gotten fixed. The awning would probably be out all the time from May till the end of September. Generally, it's just a sunshade for the west side of my house. It keeps my house cooler.

We get excellent sun and my husband loves to sit on the deck so it needed to be covered. I purchased a very large awning from SunSetter Awnings for $3000 and it has a remote. The color of the awning was white, black and gray stripe, which coordinated with my house. However, I was very unhappy with their team. I was told I would get the awning within four to six weeks but it was seven and a half weeks before I got it. I kept calling the rep and he got an attitude so I was very upset with that.

SunSetter Awnings was recommended to me and the team I worked with were very professional. The installers who put up the motorized awning were fantastic. We use it when it's sunny out and we're on the patio. The wind monitor works well, too. I'm very satisfied with SunSetter.

I got scammed a little bit because SunSetter had a very low price for a very small manual one, then by the time I was done, it was thousands of dollars. I’m not over the moon with my experience with them because I spent a lot of money on two very large awnings with all the bells and whistles. One color that I selected was behind and it went through the whole summer without being able to even get what I wanted.

We have a beautiful backyard that is really stunning and hot, so we decided to purchase an awning. We got a motorized awning from SunSetter Awnings late summer. We have only used the awning a couple of times and we had it longer in the winter than we have had to use it. I love my awning, but I think the marketing was extremely misconceiving. SunSetter should be really cautious how they pitch how much their awnings cost. They promote it, “From 599" yet my awning costs $6,000. Nevertheless, I would definitely recommend SunSetter Awnings to a friend.

I saw the commercials on TV and I thought it’d be nice to have some cool shade on the deck. My friend had a SunSetter awning installed and that made me use them too. Their team was great, pure and simple. They were really nice people and set the awning up nicely. Moreover, the installation took no more than a couple of hours. The awning extends out, has a drop-down shade and has lights on it. It gives a shade out there and has considerably changed my ability to use the deck.

I had a little deck made into the porch. Years ago, we had a roof on the side of our house but since it is gone now, we had no way of blocking the sun. I kept seeing SunSetter Awnings and so I went ahead and purchased an awning from them. The representatives I dealt with when I was buying the unit were all very nice. I got a beige and white awning that has a button that I can push or turn. The installation team that came did good. It didn't take them a long time to install the awning but they took whatever time they were supposed to take. They didn't have the thing to cover the unit and I'm glad that they came back with it and put it up for me. I would recommend SunSetter Awnings.

When I lived in Florida, one of my neighbors purchased a SunSetter awning for their back deck and it looked nice. I just put it in my memory bank for a while. When I moved to Tennessee, I looked at the back deck of my daughter and son-in-law’s home and I figured that it would be the perfect spot for it, so I called SunSetter.

I purchased two mats 9x9 and 9x12 for my deck. I was told by customer service that were gray in color, water would drain right through and that they were great outdoor carpets. I also purchased them in the fall and did not take them out of the box till right before Easter. What a disappointment. First, the mats are brown not gray. They are extremely flimsy and would blow up in the wind. They collect water when it rains and are dangerously slippery. I called and asked to return them which they refused (90 day return policy, no exceptions). I am extremely disappointed; their customer service team needs to take a training course on their products so they can explain them correctly. I also bought a motorized awning which I love but I will never buy another product from SunSetter. Buyer beware.

I saw several ads of SunSetter Awnings so I went with them as I needed to spot for some shade. SunSetter had a great team and the installation of the awning was not bad. But, I am not able to use it during outdoor activities as we can't get it open. We have since contacted customer service about it.

My interactions with the SunSetter Awnings team were good. However, the salesman didn't know what the guys that put the awning up were gonna do. He told me one thing and they did something different. He said they were gonna hook it to rafters. If they hooked it into my rafters, they would've cut my soffit out, which would've been fine with me. They already had the things in here to hook into the rafters, so it'd keep my awning down a couple of inches. I wanted it way up tight to my soffit though. It could’ve been higher up by a few more inches and it just would've looked a little bit nicer. I had gotten a brown awning. It goes in with the wind. And it also has lights and a push button on it. The awning works and has made outside life nice. Plus, I like it with the lights on.

I had a SunSetter in the past and I had good service from it. I went back and purchased the top of the line, longest, largest one they make. I also purchased three sunshades that crank down, for my porch, that give sun and wind protection. However, I was very disappointed with the manufacturer. I ordered these in May but they were all on major backorder from SunSetter. I tried contacting the authorized dealer and he did the best he could but it was SunSetter that could not provide the product as promised. I did not receive it until August, and the shades, until late September. I still have not received the final thing I ordered.

We have a back composite deck and in South Carolina, it gets so hot that when the sun hits on it, you can’t use the deck at all. So, it was between an awning or a roof, and we just assumed the awning would be cheaper. My in-laws already had a SunSetter so we just used whoever they used. The rep that we had was very nice. An issue we had with him as he was a little bit slow to answer when I would ask him questions.

We had an existing awning that we wanted replaced. I went online and it directed me to a gentleman in Sandwich, Cape Cod SunSetter. The SunSetter Awnings team was excellent. I was supposed to get a free winter cover though but I still haven’t gotten it. That is since October when they put the awning in. The distributor here tells me that it’s SunSetter that’s holding it up because of legal issues but I still see them online. Other than that, the installation process was good and they took away the old one which all went very smoothly. Also, the awning is beautiful and the operation of the awning is fine. It’s just the way we wanted it. I would highly recommend putting them on. It’s a very handy thing for the rain and once the sun comes out.

We purchased a new home and we had a back deck, and the sun was pretty intense. We've seen commercials for SunSetter Awnings and I selected those retractables. We had a couple issues with waiting for the side panel to come in. And then, we had a slight issue with where they nailed them into the house. But for the most part, sales rep was great. He was pretty responsive and on top of things. The installers were pretty efficient, pretty quick, and they were here when they said they were gonna be here. The only issue that we had was a couple little dents in the siding. Other than that, the awning has great quality. There has been time when snow came and built up on top of it, but it held up. We're super happy with it.

I had an awning in my last house and it was convenient. It worked for me and since I liked SunSetter's price, I decided to buy an awning from them for my current house. The sales rep I worked with was a very nice guy and he seemed honest. Then, the installation was done quickly and easily. My new motorized awning is awesome, it looks great, and I got what I wanted.

We had heard good feedback on SunSetter Awnings, and other people that had their awnings really liked it. We also had an awning installed in February and have used it every day. We like it very much and we're very much pleased with it. We still have a problem with the west sun, but we're trying to eliminate that with another awning umbrella-type thing. It has nothing to do with SunSetter because it is just the positioning of the awning and the angle of it. The SunSetter installers were very good and we were very pleased with their professionalism as well. The cost of the product is reasonable as far as quality. It would be better if it was cheaper, but they did their best.

Our backyard gets way too hot and we had no familiarity with SunSetter but I know my husband’s sister bought one. We talked to several people before we purchased and we got a couple of estimates. The guy we bought it from was wonderful. He did everything to try to please us. The installers were very efficient and got it done right away. So far, everything has been perfect. We had the SunSetter awning put on during winter and now, it’s just starting to warm up. We haven’t used it a whole lot, but I’m thinking we won’t have any problem.

I saw SunSetter's product in the ads and it looked good. I dealt with a rep and she was good. But the delivery process was a freaking nightmare. It was supposed to be four to six weeks, and about four weeks later they came in and said that the fabric was discontinued and I have to order another one. So I ordered another one. And they were supposed to expedite it since they had waited so long to tell us that they were discontinuing that fabric. We ordered it on the 1st of July, and we were hoping to have it in summer so we could use it.

I have a hot tub in the backyard. I wanted to have shade over it when I'm in it, so I decided to buy an awning. Since SunSetter Awnings seemed to have the best product available with the motors that help open and close it, I got mine from them. I got an automated 11-foot unit that is mostly tan. I wasn't at home when the installers came to install it, but my wife was here and everything went well. They did what they needed to do. I use the awning frequently and I enjoy it. It made it much more comfortable when I’m sitting in the hot tub. I don’t have the sun glaring down on me anymore. I'm very happy with SunSetter Awnings and I'm probably going to be purchasing more units from them when I finish a patio at the back of my house.

SunSetter had the retractable awning that I was interested in. The installers put in the awning and everything went fine. I bought the 12-foot wide by 10 awning and it has burgundy and off-white stripes. I use it when the sun is too much. If it gets windy and I forget to close it, it closes up automatically which is great.

There’s an area in one of our group homes where there wasn’t any room for a table and an umbrella. We wanted to have an awning so that people would be able to enjoy outside and be shaded. The SunSetter Awnings rep was very friendly. She came over, helped us pick out a design which would best fit that area and she made some measurements. It was very quick. We got a motorized awning. It was 16 X 11 feet, 8 inches. We also had the hood so that the awning is stored in it. We were very satisfied with the installation and the enjoyment that we're getting out of it now. The backyard is all sun, so any time we want to sit in a couple of chairs and relax, we utilize the awning.

It was quite efficient to have a SunSetter awning installed on the wall instead of having to build something else. I didn’t want any structure to be built and SunSetter was an easy way to go about it. SunSetter’s rep was very good and the timing was great. The installers were very good too and very clean. The awning was installed within a couple of hours and the way the installer showed us how to use it was fine.

We had an older awning, and we gave it to my dad. We went to the Wheeler's out in Niles and we bought two new awnings from SunSetter. I wasn't here when they did the installation but my wife said it went flawlessly. They went down and put my old one to my dad's. And the guys have been doing it for a lot of years, so they did a good job. I'd recommend SunSetter to anybody.

We talked about purchasing an awning for a while and we decided it was time to buy one. We chose to go with SunSetter Awnings due to their reputation and we had a great experience with their team. We got the motorized awning which is striped white and green and brown in color. We also had a great experience with the installation of the awning, which was done very quickly. We roll the awning out when it is hot and it shades our deck. I would recommend SunSetter Awnings.

My stepdad had just put in the deck and he wanted to cover it. He told me he wanted a SunSetter awning so I ordered it. The gentleman who came out here in Jacksonville treated him very well. We had the awning all custom made and it was the largest one that can possibly be motorized. It was a roof mounted as well. We were told that the order time was in four to six weeks but it came in four weeks and the awning was installed two days after it came in. The installers did the installation in one day. My stepdad has not been able to utilize it much yet and it had not gotten to be hot here in Florida, but he enjoys sitting out in the deck in the afternoons. Overall, our experience with SunSetter was good. We have also purchased SunSetter too where I used to work where the employees had a good relationship there as well.

I’d like to have some shade in my backyard and I wanted to get an awning company that is experienced. I thought that SunSetter does this type of work. I have bought the awning from them and it is here. It is free-standing and the model that is top-of-the-line. But, it has not been installed as I wanted them to put the awning first then I am gonna put the porch in. We thought that they’ll have it put up whenever it is convenient for them and the way that it will be done is that we’re gonna put the awning into a large timber which will sit over the end of some logs that stick out from my log house here. So, a lot of it can be built on the ground and then lifted up in one piece. I got some local people to do it, but it did not seem to materialize. So, if there are some people who know how to do it, I’d be very happy to pay for their labor.

I used SunSetter Awnings on my first house about 10 years ago. The awning held up pretty good. There's a strip there with a mushroom front ping, and I had to replace that because somehow it got cracked. We used them again on another house and in both times, the installer was great. They did an awesome job installing it. The reps were also great, and they promised that they would get it in on time. It was a good quality product overall.

The SunSetter reps were absolutely fantastic and they could not have been more helpful and more courteous. Their installers left the house cleaner than it was when they came to put in the awning. Also, the cost of their product was in line with its quality. We’re approaching our first year having our SunSetter awning and the experience with it has been absolutely perfect. Everything works like it is supposed to, and we're very happy customers.

Our old SunSetter awning was worn out. We're fairly happy with Sunsetter, so we went back to it. There were a lot of choices. The installation went very smoothly. The installers were very professional. We got a motorized, 12-feet wide, 10-feet long, blue model and I'm very impressed with it. It's what we need and it works well. I use it to screen the sun from coming in outside of the house and also for shade when we're outside. I would highly recommend SunSetter Awnings.

We wanted to cover the deck and got four bids from different awning companies. SunSetter was the best priced and I liked how they sold their awning to me. Their sales rep was very nice and their installer kept in contact with me. So, it all went smoothly. We got the motorized awning and the installation was done in one day. I like the quality of the product and I haven’t had any trouble with it. SunSetter did a good job for me and I recommended it to a couple of my brothers.

I’ve had my SunSetter awning for two months now and I still haven’t gotten the cover. I’d like to have the cover as the company has promised.

The sales rep helped me and explained to me when I had a question. I got a light brown awning with the remote control. They installed it in one day and everything has been okay. I use it when the sun is very strong and when I need to go outside. I’m gonna recommend SunSetter if somebody needs an awning.

SunSetter's rep was professional. We needed more shade and so we purchase an awning. A gentleman and the daughter of the business owner worked hand-in-hand together. And it was only a matter of a couple of hours to put the awning up. It has LED lights, which we liked really much when we put it out. We have additional lights on our patio, and it’s now inside a screen in the night because we added a pool to our property. We use our awning for shade, and we sometimes even use it against rain. But then, we don’t open that all the way because it’s wide.

It was getting to a point where I couldn’t roll up the umbrella very well, and knowing that I have a lot of wind here, an awning is perfect because I can just keep it in until I go out to get in the hot tub. I have a sister-in-law that got a SunSetter awning and she said I'd be really happy with it. So, I started looking into SunSetter. The company is local and they told me straight out about how long it would be to get the awning, and if I was in a hurry, then I'd be sorry. But it takes a while to get it and I was fine with that. I like to be informed instead of saying it was gonna be two weeks and it’d be two months. I'd rather them tell me right upfront that it is a while. I got an electric awning. I like the color combination and it works really well. The installation was fine. I went out to see how they were doing and we found a pinhole. I looked up at the sky and I could see a hole. And so, the installer took a picture of it and said they'd get a new one for me.

An awning is a value added to the property as well as cover from the rain. It is a nice addition if I want to be outside when it is hot out. SunSetter Awnings was the only company approved by my homeowner’s association. I got in touch with their rep, Paul, and in my earliest convenience, we did a walkthrough and an estimate. The color of the awning was also picked by the homeowner’s association but there were three different options. One was a crank manual, the second one was the automatic and the third one was the automatic with a metal protector for the awning when it was rolled up. I opted for the metal one. It was the most practical and did the most for the best price. I thought I was getting a good deal on that.

My experience with SunSetter was excellent. The rep picked the date to come do the installation, they did it, it works and we're happy. They do garage doors here too. They had done our garage door so they knew what I was getting into with them. We were able to customize the choice of color and if we wanted lights on it.

We live by a lake and due to the direction of the sun, we wanted to get an awning and make it more comfortable to sit outside. One of our neighbors was having one installed by SunSetter Awnings and so we decided to get ours from them. We picked a brown and green unit and the people who came and installed it were very professional, really nice, and answered the questions that we had. We live in a quad and three of us have the same awning. We recommended SunSetter - both the awning and the workers - to the fourth one and they might be getting a unit this year.

We moved down to Florida about a year ago, and we needed something on one of the sides of the house where the sun comes in in the late afternoon to block out the sun and save energy. The neighbors had used SunSetter and they recommended them. I had spoken to their rep, and I liked him very much when he came out. He was knowledgeable and gave us proper advice. He was also spot on with everything. The team who installed the motorized awning reviewed everything with us. They were also clean and very professional. So far, the awning that we purchased works well. It's done what we've needed it to do, and I have no complaints. I recommend them.

I like to sit outside but the sun in Florida is deadly. I have a patio and I had added an awning to it. I got SunSetter to do it and the sales rep who came out to estimate was in a hurry. It's always like he had too much on his plate. He came in a gray, big, fancy car and he wasn’t the right personality for me. He goes around like he wanted to get something. Everything was fast and I had to make up my mind. While he asked if I wanted the size to be beyond the window, he didn’t realize the sun comes in on three sides. I didn’t realize I needed the extra blockage and he should have realized that I would be happier with it over the window.

My wife and I had a nice deck done and we decided to go all the way and get the right awning for the deck. The SunSetter Awnings reps were outstanding, polite and helpful. We customized the arm for the wind because we get a lot of wind going back in. The quality of the awning is good. The crew came through the back for the installation and they didn’t even need to come in the house. They installed it the same day and it didn’t take long. We’re very happy so far with the awning. It keeps the sun off the porch and it keeps the sun off the sunroof as well. I’d recommend SunSetter to anybody.

We had a SunSetter in a different house before and it worked great. Now, we went for one that goes in by itself, and we got the little contraption that if the wind blows too hard, it automatically retracts. We’ve been out of town twice, and then we had storms, and the awning retracted by itself. It worked great. Its quality is perfect and we easily found the style and color we were looking for. We went for the green one. Since we've had it, we’ve made an outside room where we sit and watch television, then also get in our hot tub and watch football and baseball games. It has been great. I would highly recommend SunSetter. Their salesman was excellent and the installation team was fantastic too.

I wanted to cover my back patio and back door. It gets so hot in the mornings that I couldn’t touch the door handle. A few other people around us have SunSetter awnings and they're very satisfied. I like the product also so I decided to use SunSetter as well. Since I checked everybody else’s house in the community, I already knew what I wanted and I knew exactly what the awning looked like before the sales representative got here.

We got a motorized awning of a taupe color from SunSetter Awnings. We installed it in October and we really haven't used it much, but I'm very satisfied. SunSetter Awnings was good.

I had sun coming in my eyes. I talked to a neighbor who had SunSetter Awnings so I went with them too. I bought the 11-foot wide awning which has a remote control. We put the awning down to keep the sun out of our eyes when we sit on the porch. The SunSetter team was diligent. When they were testing out the awning, the awning automatically retracts itself when they would bring it out. It kept doing that and the installers kept changing things and realigning it. They had to put a new motor in it but it kept doing it. Until finally, they put a new motion sensor on it and set it a little higher than it should have and since then, it has been working good.

I was referred by Costco to SunSetter and although we had a couple of issues, it pretty much got rectified. The reps were very nice but the awning that we bought wasn’t right for the area. They made good on it but it was not completed. We called and negotiated at the end. I would’ve rather gotten a full refund and we didn’t.

The SunSetter awning is beautiful but the installer was an absolute jerk. He and his partner dragged the awning across my brand-new deck which is a composite material and scratched the heck out of it. When I challenged him on that, he denied it. Because the deck was just built, it didn’t even have any stairs, so nobody could get on it except them. They damaged my deck to the tune of about 78,000 bucks.

When I bought an awning from SunSetter Awnings, the guy was quick to come out here and get my half upfront. However, it took forever for them to give me the unit. He said it should only be a couple of weeks so I called him back and he told me that the awning was sitting on the dock. Three weeks later, I called him again and he gave me one excuse after another. I stayed right on top of him to get him to come out here and do it and so I wasn't very happy at all. Then, when he installed the unit, he never caulked around the holes that he drilled in my siding.

Nobody does what SunSetter does. I've been seeing the advertisements on the TV and just thought that a canopy over the garage would be good, and my wife wouldn't have to put up that thing she puts up all the time. It was a comfort for her. The canopy had to be put up, but it seemed the right thing to do. It was pretty cold in the fall when the techs were putting it up. They found out that they couldn't get the remote done and finish the job, that we had to go all winter. We would not use it anyway. But this spring, they came and finished it up. They just did the last part today, and everything should be all right. When they got to the last part of it, there's an automatic thing you can put on it that if the wind is blowing too hard, it automatically rolls up itself. That's a must.

I got a SunSetter awning when I went through Costco and read the reviews. The team at SunSetter was awesome and the installation experience was excellent. The installers got the installation done in a day. They were a great team of men and were very polite. I was very pleased and referred them on. The awning is over the deck. I got the biggest one that SunSetter has, which is 20 feet. I have the burgundy stripe in it. And then on the front windows, I also have two motorized awnings and another two that go on four windows in the front of the house. I love my SunSetter awnings.

Our patio was too hot. We live in a condominium community and SunSetter was the required awning. The team members who came were very positive. They answered all of our questions and they assured us that their awning would meet the requirements of our board, and it did. There was a required model. It had to be a certain color, a certain size, it had to have the wind sensor and the automatic closing on it, and we got all of that. The installation was perfect and faultless, and quick and easy. The experience was all very positive and the awning works well. We’ve already recommended SunSetter Awnings.

We’re on the penthouse of a building and we get direct sun. During the summer, it gets to where the deck area is very hot. I’ve been wanting an awning for a while and one of my neighbors has got one and it looked good. I talked to the contractor and had one from SunSetter Awnings put in. It’s a 12 foot by 12 foot, sandstone-colored awning and it retracts and has a remote. Although they had to put the installation off a day or two because of rain, when they got to it, it took them three hours at the most from start to finish. Another neighbor has already asked and I recommended SunSetter Awnings.

I purchased my motorized awning in June, 2016 and used it for 2 summers. It is now April, 2019 and I opened it for the first time this year. The motor is making a loud clunking sound. My installer came to check it out and now tells me that after paying him $3700.00 in 2016, it will cost me 300.00 for a new motor and $200.00 to install it. The 5 year warranty is a joke! I owned another one for 11 years, without a problem and with excellent customer service. Apparently, they feel they don't need to take care of their customers anymore. I will never purchase another Sunsetter and I will be sure to let everyone I know that they are terrible to do business with.

I trusted Carl who sold me my rain gutters and I liked the work they did on the gutters. When I inquired if he handled SunSetter, he said he did so I went with him as I have learned that when you go with somebody you trust and does the job, you don’t change horses. I had a great experience purchasing and setting up the awnings. It was put up late last year and we hardly ever use it, but so far, we are satisfied and everything is fine.

I had a SunSetter awning and because it broke, I called SunSetter Awnings again to get a new one. The first awning I had was a manual and it was terrible. It was hard to handle by myself and I could not do it. But, I have a motorized awning now. It is automatic where I have a push button and it goes out and comes back. It is very easy to use and if you’re out in the sun and it’s hot, you just open it and you’re in the shade. Moreover, it is easy to pull it back. We have a lot of storms here. My wife can also do it by herself. The SunSetter team did a very good job. The guys who came were able to take the old one down, take it away from the house and discard it. Everything was installed as it should be and they took care of my property and put everything back in order. My overall experience with SunSetter was very good and I would recommend it. In fact, I’ve had some people look at it.

I have two different homes, one in Connecticut and one in Florida. With the one in Florida, SunSetter was very efficient. They followed through and did the proper job. The installers were good. But before this, I also dealt with SunSetter for my other home. If I had any complaints about the product, it would be that I would've liked something that comes down to maybe 9 feet. When my awning opens up, it comes down to 7 feet but when the sun starts to set, it comes through on the bottom half. Another two feet of material in there would've made me happier. Nevertheless, the quality of the product is excellent.

We bought a new home and when we were building, we did not think about how the house was situated. From early morning until around 1 o’clock, we get direct sun in our back bank of windows, and we have a lot of windows. We also like to sit in our patio and read the paper but it was just too hot. We have a market umbrella that we put out there but it was not giving us enough shade. SunSetter came recommended by the neighbors. There are probably three others in our neighborhood who have it. Then we did some research. The sales guy did fine but we got an awning that is too small. Unfortunately, when I told him what I wanted to do, he thought this would shade us. But even when the installer cranked it down to whatever degree it could go the most, it still didn't protect us.

My neighbor had a SunSetter awning and I liked it. The interactions with the SunSetter reps were very good. I purchased from them and they did a good job and followed up on the awning to make sure I understood it. The installation experience went very well and the installers knew what they were doing. The awning that I have is motorized and it's blue and white in color. We have two, one in the back which fits on our window and one on our front deck. We use the awnings when it's too sunny out on the deck. We also had the lights installed. Overall, I've been satisfied with my SunSetter awnings.

The SunSetter rep showed up when he said he was gonna be here and gave me a price. I signed the contract that day and paid him, and he delivered the awning on time. We had it installed near the end of the season, and we've only used it a couple of times. The quality of the awning is fine and I have no issues with it.

The house was getting too hot and my wife can’t take the heat as we get older. We liked the idea of an awning and what we saw with SunSetter Awnings. We also liked the power option versus cranking. We bought three awnings and the first and third installations were really good. However, the installer for the second one had a little bit of an attitude. He had an assistant helping him and that assistant didn’t move quite fast enough. He got mad a couple of times and that wasn’t professional. Other than that, the awnings do a nice job and they are wonderful for our house. They also last well. If you're considering to purchase a SunSetter awning, buy it. I recommend them.

We saw two or three people in our neighborhood that had an awning. I did a little research and called SunSetter. The guy came out, and we bought a motorized one. He was nice and very helpful, but we knew what we wanted. We also had the installation done and it was very pleasant. We used it once and it was fantastic.

I got a green striped awning from SunSetter. It's automatic and I got a cover for it too. The installation team was very good and they cleaned up after themselves. When it gets warmer, I’ll use the awning all the time for shade.

I have a back patio that has constant sun exposure, and we got flagpoles from SunSetter in the past, so I went back to them. I looked online and found that Randy was a contractor in my area and he was great. He came with samples and brochures and gave me a lot more information than what I got on the internet. He had to order the motorized awning and it took two weeks to come in, but everything was fine. Installing it was a lot easier than I expected and I’ve been using it on a day-to-day basis. Everybody that goes by says it’s beautiful and they love it.

I needed an awning, and I've known a couple of people who have had SunSetter. They seemed to be a good product. I won't call it inexpensive, but it was affordable, so I decided to go with that. The guy who sold the awning to me was a great guy. He was also helpful and I had a very good experience overall. The same guy came out with the installers. They got the awning up there and got it done. I even bought the cover, which I thought was a bit pricey. But I bought it to go over the awning because that side of the house gets morning sun until 1:00. Even so, they did a great job and the awning works fine.

I live in Florida and I have a west exposure, and I have a screened-in patio that we put the SunSetter awning over. But more than to keep the patio cooler, I purchased the awning because I have sliding doors to the patio and the awning keeps my family room and my den much cooler by keeping the sun off the glass. I ordered the awning, we negotiated the price and it all worked well. There was a delay in the delivery, however, and although I was told five weeks, it took almost three months. At first I thought I was getting the runaround, but it turned out that there were some shipping problems. The product finally came in January and I was very happy with it. Still, they could've done a better job of communicating what was really going on with the awning. Nevertheless, the awning is exactly what I was promised it would be and everything works perfectly well.

I know several people along with a friend who have SunSetter awnings, and SunSetter came highly recommended. We needed an awning because of the heat and I love the SunSetter awning we got. The gentleman who I worked with when I purchased it was great. He met all of my expectations and was easy to work with. It was an easy sell. Then the gentleman who came to install was perfect too. He was quick and he did a great job. Everything went up nice and there were no problems. It’s an automatic awning so it would automatically retract when the wind blows. I also tell others who are considering to purchase one to come see how the awning works and they would love it too.

My back deck needed shade desperately and going with SunSetter wasn't the easiest route to take. There was a lot of confusion and a whole bunch of issues, but it turned out okay in the end. I was sent the wrong stuff and rather than fight part of it, I just went ahead and accepted my second choice in color instead of first choice. Whoever did the ordering did not order it correctly, but the installation team was fine. The young people who came and installed did a fabulous job. They were very helpful, professional, nice and courteous. I’ve used the awning quite a bit because it was needed to handle the sun that was coming at my living room. I have mixed feelings about the company, but I’d recommend the product.

When I cut down the tree on the side of my deck, the shade was gone. So, I put the SunSetter awning in and I got the shade back. The awning is motorized and dark green in color. I use it once in a while when I cook on the grill. Eric’s Awnings in North Haven provided the awning for me. And if I have a problem with my awning, I call Eric. He then tries to get down and straighten the problem out.

My experience with the SunSetter Awnings team during the purchase was very good. I knew what I wanted, but they explained everything to me. I purchased the motorized awning and a professional did the installation. He demonstrated it after installing but the awning was installed close to winter and we didn’t get it up until around September and then, we had a lot of wind. So, we are looking forward to using it this year. I would highly recommend SunSetter.

I initially saw the SunSetter ad on the television and although I didn't know about the service, the quality looked good. I got the motorized awning with the remote and they came on time for the installation. The deck was ready and everything was there. But they didn’t have my back windbreakers and I still haven't gotten those. I had this done last year too. I've been waiting for a long time now. I'm a little upset about that. But that aside, the people were very efficient with the work and the installation was good.

We moved into a new house and did a nice deck, but there was no shade from the sun. I purchased a SunSetter awning, which is tan in color. We had it installed in September and the installation process was great. The installers were nice. We got the biggest awning that SunSetter has. We have a remote, and then a wind sensor, but my husband is too dumb to figure it out. We had moved from a place that had an older SunSetter awning and we enjoyed that. That was one reason we wanted to get an awning for our new house, and I was glad that SunSetter had them extra-wide because we have those wrapped around the deck.

We have a deck that is in the hot sun all day. A friend recommended SunSetter Awnings. The installers put up the automated awning with brown and tan stripes and showed me how to use it. I put it out when I need it and retract it when I don’t.

My first SunSetter wore out so I got a second one from them. Their awnings are wonderful. Their team was very knowledgeable and the installation was excellent. I called the dealer. Mario’s Roofing came and put up the awning. I just unwrapped it for spring and it’s good to go.

My deck is on the left side of my home, and it gets so hot on there that my grandchildren couldn't even go out there. They like to go out in bare feet, and so do I, and it was so hot that we couldn't use it. After 3 o'clock in the afternoon, there was no one out there. My husband and I had talked about having an awning, but we never got it done. Then, I wanted to get it done because I wanna enjoy it. My brother has a SunSetter awning in his backyard or over his patio, and he convinced me to get one. He loves his, and he said he has had it for quite a few years now, and he has never had any trouble with it. My brother then gave me the packet that he had, and I looked through it and decided what I liked best --- the length and everything else. I called and talked to them, and a short time later, I had it installed.

SunSetter looked good when we saw it as Costco so we went ahead and called someone. The people from SunSetter worked and did beyond what they needed to do, and they were professional. They had to do reinforcements into our structure so that it would work and they stayed until way after dark trying to get the product up in a timely manner for me. They did a really great job. We also really like the product and even though we have the wind protection thing, we have been cautious. We don’t wanna leave it out if it looks like it's gonna be windy.

Our previous SunSetter awning had plainly ripped. That awning had lasted a long time under some pretty brutal sun. We decided to go back to SunSetter as we had good customer service before. I have a log house, and so, the first time putting an awning up was a little challenging. And then when we did the second awning, the people from SunSetter got it up and cleaned up. They were nice and I was happy with them. I wish SunSetter still has the screen room, but they don’t do that anymore. Other than that, I had good luck with SunSetter's customer service, and the quality of their product is good.

I’ve been wanting to buy an awning. The SunSetter's rep was very good and she explained everything. I got the awning that has a plug. The installers did a nice job and the job just took a couple of hours. They were in and out of here. The awning is of good quality. When we’re out back and the sun’s out, we’d put it down.

I wanted to get an awning for my backyard and SunSetter contracts out to the local representative. Her name is Tess and when I first called her, she was quite available. She came to my house right away which was a couple of days after I called her. We set up the appointment and I gave her the deposit. Everything seemed great. About three weeks out, I called her because she told me it would be four to six weeks, so I wanted to know what was going on. I sent several emails, phone calls, messages and texts. I even sent them to one of the managers at SunSetter. I got absolutely no response from her about when my awning was coming in. I told her to cancel the order if she can't get it to me within the appropriate time, because I was having a huge party here.

I have two awnings. I had one in Minnesota, and it had some storm damage, so I got a new one this last year. And then when I came out to my house in Arizona, I got the email about the discontinuance of the manual awning, and I thought at half price, I might as well get one for out here too and got a SunSetter. My new awning is a little more work than I thought. If I noticed that it's gonna be no rain for a number of days, we'd just set it up. But what I haven't thought about was, the wind area. Just like yesterday, I was sitting here and I had just gone outside, and it was kinda windy. I looked at my iPhone and it was 17 miles an hour. I was like, "Oh, the weather will get the awning down." If I had to do it all over again, I probably wouldn't have bought the awning I had in Minnesota just because it was just too big of an expenditure this year. But it's fine. I have it standing up now, and it's great. I usually have my breakfast out there and it's nice to be outside.

The SunSetter Awnings team was very knowledgeable and professional. There was a good selection of colors to choose from and I got the brown-striped, retractable awning that has lights in it. The installers knew what they were doing and they didn’t leave a mess. They went together quickly and they did a good job. Everything went very smoothly and I’m happy with it. I use the awning most of the time and I already told my neighbors to get one.

I’d recommend SunSetter. I saw a friend who had one and I got one too. The purchase experience was very good and the awning was put in last fall, but we’re still waiting for the cover. It's on back order and I called them two weeks ago because springtime’s here. They're a good company to deal with.

At first I was satisfied with the 16 foot motorized awning. My deck is on south side so we get a lot of sun. About the 3rd year green mold started to appear on fabric and now just having it 5 years (a month over warranty) I called concerning mold/mildew growth and deterioration of ruffle and trim. Was told I could replace it for approx $1000 w/ installation. My original cost for product w/ install was $3500.... I did not anticipate it would need replacing in 5 years. NOT HAPPY. POOR QUALITY.

I live in North Texas, about 35 miles north of Dallas. My patio is on the north-facing side of the house so the summer sun is pretty fierce and the concrete gets hot. I wanted rain protection as well as shade. The commercials for Sunsetter Awnings always claim that it is much cooler under an awning and they show people saying how the awning allows them to use their outdoor areas in hot weather.

I purchased a SunSetter awning many years ago and it has been replaced last year because the wind blew it one time. I like the features of the awning and also the way it was constructed. The one I have is motorized. The people that put it up and the ones that originally did it were good. It was a great experience. We use the awning to keep shade on the house and also when it's raining. It makes another room for me. I love my SunSetter awning.

The sun is very warm in the summer and I needed to sit out there, but I didn’t have anything to cover up with. I saw SunSetter in a magazine and then I checked around and heard that they are good. Their customer service team was excellent. When I got the awning, it was the end of the season so I haven't had too much experience with it. But I like it. It is is motorized, and I can't wait for the weather to change here. The installation was quick, and it was well done. The installers did a great job. I would recommend SunSetter. Their people were very friendly and polite, and those were what I liked about them.

The experience we had with SunSetter's sales team was perfect. We knew where we wanted the awning to be, and how big we wanted it. And so, they directed us to the awning we have now, and we're happy. My husband was also happy with the installation experience. Our awning is motorized and we use it all the time. SunSetter Awnings was great.