SunSetter Awnings Reviews

We really like our Oasis. I wish I had been able to get the motorized version, but available power was an issue for us. It cranks just a bit hard for this old lady with shoulder problems and that is the only negative for us! Provides shade just where we need it. Very sturdy in strong winds when it is closed. We have not had it open during an unexpected weather event. I would buy another one just like it again. Recommended to others!

I wanted a awning that you reduce the sun on my deck. It needed to be easy for me to use. I am an older woman with health issues. It is easy to take up and down. I just push a button. The installation took a few hours. The installers were polite and answer all my many questions. They cleaned up all the debris. I would recommend the SunSetter to anyone. As a matter of fact, I have.

My wife Pat is so pleased with the Awning. She regularly elects to give up the comfort of Air Conditioning at any hour of the day to enjoy the ambiance that her Awning provides. The only regret that we have is that we did not purchase a longer Awning, at least a 20 footer.

Very satisfied with awning and installer, but I was supposed to get a cover for it and I didn't. I would and have recommended you.

After having two enormous pine trees come down on our house three years ago, the sun blazed down on our once-shady deck. Within three weeks from my initial phone call, the awning was installed. We are pleased with the service as well as the quality/appearance of the awning. We bought new furniture and a big outdoor television for our new space. It's like having an additional living room in the summertime.

1st year not yet complete. Stored away for winter. Punch up for review at end of summer at this waterfront home with the third floor deck awning. Wind may be an issue.

Before SunSetter patio was always very hot and not a useful space as long as the sun was up. Since installation patio is useful. Many neighbors have commented on how attractive the SunSetter looks.

It makes our patio usable spring, summer and fall. I really like the wind sensor. It saved the awning several times when we were away last year.

I'm a single 72 year old female. For me, my 14 ft awning is difficult to roll up and down if an unexpected wind or storm comes up. Have to go from side to side several times because lower arm supports keep hitting wall. It's also difficult to remove the heavy rain guards. It's no fun being on a step ladder in the rain and wind. It's a beautiful awning, but it doesn't keep my patio chairs dry. For me, it was an unwise purchase.

I should have gotten one a couple of feet wider. But when I had a problem with the remote control, your rep was prompt and helped me solve the problem. My big complaint is seeing the commercials telling me I can now get a $200 discount, and that I could get an awning for $700. You can imagine my consternation at having paid $3000 for mine. That is a very large difference and one I could not really afford. So that makes me very unhappy!

I really love my new awning from SunSetter! In fact, I may buy another one for the lower level of my home to use this year. It was a great investment and it's like adding another room to the house. Great idea and great product!! Thanks again and out I go to enjoy my deck!

I bought the SunSetter awning for my summer place. It took a couple of hours to put it up, but it was not hard if you follow the directions. The times that I have used it I love it.

I love my awning. The local salesman and the installation was very professional. Best purchase of the year.

Last spring, we had a SunSetter awning installed on our patio and spent a little extra to have the electric remote control and the metal cover installed. It is well worth the extra money for the remote and cover. The awning has really made our patio more usable during the hot summer months and we can enjoy it even in the rain. In early fall, we hosed it off and let it dry completely before rolling it up into the cover and when we opened it this spring it was like new. This is probably the best thing we have done for our outdoor living space and we couldn't be happier with the product or the local dealer and his installation. We wish we had done this a few years ago when we first looked at them.

This winter the wind must have pulled awning out of protective hood and it ripped. I called installer and he came right over and put bungee cords on it to keep from flapping, and said he would report it and when weather warmer would report problem. Did he? He said it is under warranty. He to take it down when weather warmer. Otherwise I love it.

The awning works well and I was impressed with the installation/sale team.

I have been a Costco member for 11 years. I have cancelled my membership. Here is why: I bought a SunSetter brand motorized awning (18 foot wide) from Costco to cover approximately half of my patio. Upon receipt of the shipment, I noticed the packaging was damaged. Upon opening the container we noticed that the awning had some scratches and dents in the frame. I called Costco and the store manager told me to contact SunSetter. SunSetter said they would send me a replacement arm for the arm that was scratched and dented. It has been over 3 months and I have not received the new arm. SunSetter now claims that I should have written on the bill of lading (I don't even know what that is) that the container was damaged and that is why they have not and will not ship the arm. How would I know to do that as it was not included in their email instructions received when the awning shipped?

Purchased a 20 foot motorized XL 'Pro Model' via a certified dealer to whom SunSetter referred me. Went top of the line including LEDs, wind sensor, protective hood, patio lights and all weather warranty which is a good thing because it ripped in less than a year. I've received the new awning but I'm being told it doesn't cover the installation for which I must pay. So, basically because of their junk product I'm out an additional $300-$400. Interestingly, prior to purchasing the awning I spoke with a competitor who warned me of SunSetter lack of quality but I didn't heed their advice. Never again.

I worked with Alan, a sales representative, who told me we could get an awning over our table in the back of the building I work in. He took measurements of the area and the wall next to the table then we received a "custom awning". The awning we received was too short and did not clear the wall that he took measurements of. We can't return it because it is custom even though he was the one who took inaccurate measurements. We paid them $1629 and now we will likely have to pay more to lift this awning up. It is so disappointing and I wish I had read the reviews of this company before I had purchased this.

My deck can get real sunny during the day so I checked these out when Costco was selling them. I was a little suspect at first but I know Costco never purposely sells me bad products so I went with it. Overall it's a great product and while not quite as good as a covered or screened in porch it costs only a fraction. It was easy to install (I hired someone but they told me it was easy) and it works great everyday. I leave my sunglasses inside and enjoy my back yard so much more.

We were very satisfied with our awning, wanted to have it a long time. The first fabric lasted years, we ordered our second fabric replacement 5-6 years later when a screen installer accidentally fell through and tore the other fabric. We also had 4 rain way arches, screen room, etc. We have been happy with our awning (except for the difficulty of installing and the way you have to install new fabric). We were promised a lifetime of great coverage and wanted to replace the fabric again, but now sun setter does not support the awning we have and Sunsetter has been schilling us to replace our awning, for a discount of course (not much), as they will no longer support it. Since we need new fabric, and they no longer provide it, we are very unhappy with that as now that we need new fabric, we cannot get it. BAD FORM SUNSETTER!

We bought a 16 ft. SunSetter oasis awning and protective cover in 2012. Stitching began to fall apart in 2014 and awning collapsed totally in Spring of this year. Complained to SunSetter, who said awnings normally last 20 years and it was our fault for leaving it out is the bad weather! (16 ft. long, with a protective cover all winter.) Bought a new cover, couldn't fit it because an arm had broken when the awning collapsed. Called SunSetter, again told it was our own fault for leaving it outside. Called Costco, who immediately offered a full refund. The next day SunSetter offered a free replacement (after they found out about the Costco refund offer). No surprise, we refused.

Sunsetter finally repaired our awnings.

First of all, the advertisement for this particular awning for someone 75 years old is misleading. I expected the cost of installation which was a total of 10 hours with a licensed contractor and a helper. It costs more than the awning. Secondly, for me to operate is totally impossible. To change any of the positions of the posts or braces is almost back breaking. It is a waste of money and sadly I had to have it rolled up and never to be used. They even sent me the wrong color. I hope every elderly homeowner never buys any awning unless it is motorized. Stay away from SunSetter.

I have read a number of complaints about SunSetter and their awning products. I have had exactly the opposite experience and wish to balance it out with some praise. I installed our 18' SunSetter awning in the early summer of 2012, so it's a little more than 3 years old. I had 2 men help me lifting it onto the brackets, but otherwise I installed it myself. I planned its installation, after I determined the correct size, and I installed the electrical outlet so that it would be convenient to plug in the awning's motor.

Well as a SunSetter owner, we purchased and took care of the installation which was done with the help of some friends. First season, wire came off from the motor and after many call and tons of run around, SunSetter did absolutely nothing... Awning still up on the wall useless, no power to open and close it. No good co. to deal with. No support of any kind. They should stay behind their product and offer some service after sale. Do not recommend SunSetter.

We had Early Times SunSetter out of Elmhurst, Illinois come out and measure and give us a quote for a double patio window. We wanted this so the Sun did not come in and scorch our new floors. We paid over $3000 for this Sunsetter. By 1:30pm we have complete afternoon sun covering one of the patio doors. It would be literally no difference if we had no awning at all. They completely mis-measured for our home and over-sold their product.

I purchased a SunSetter Oasis model awning for our newly built deck as we could not facilitate a permanently installed one because of mounting space constraints. After some research I felt that this SunSetter Oasis option would work the best and since it was a SunSetter brand it should be a good product with good support since the brand is well advertised all over. We purchased the unit from Costco in the summer of 2012 for about $1300.00. It arrived by freight carrier and with the help of a couple of friends had the thing assembled and deployed in less than a half a day.

I wanted to order a Sunsetter Awning. The company told me that they would ship the awning but I would have to have an independent contractor to install it. So, I called the independent contractor to get a price for purchasing the awning and having it installed. The quote that the independent contractor quoted me was $2000 more than what Sunsetter would ship it out for. I asked the independent contractor why the price was so much higher. He said because it cost $500 for installation and that Sunsetter charges them for shipping. Additionally, the contractor told me it would be eight weeks before it would be installed. This meant that most of the summer would be gone. How ridiculous!

I purchased a SunSetter awning a few weeks ago and it was not only extremely easy to install but the value and construction was outstanding. If you're thinking of a shade product don't hesitate... Purchase a SunSetter. Best awning I've ever owned.

I am very disappointed with the service had receive from local deal ID **. This is my third complaint. I have place an order on May 18, 2015. Got an estimated date to start on June 23 and finish by June 30. I expected to have my awning up for the 4th of July 2015. I have done all the calling. I would leave my name and telephone with Innovative Elements, nothing. No one got in touch with me. I have done all the communicating.

I had a manual Sunsetter years ago when I lived in Fresno, CA. It worked great. So I trusted them when I wanted an awning in Las Vegas. I received the awning in April 2015 and had it installed by my handyman. It has been up for two months and has been out about 8 times. On July 4th I noticed that the fabric was separating at the edge of the awning. I called the manufacturer. The five year guarantee of the fabric does not include installation. They are sending a complete ten foot replacement of the 13 foot wide awning for me to install. The first installation cost was $350. To remove it, strip out the fabric and reinstall the fabric will run at least $500. In their ads they brag about the high quality of the fabric and the 5 year warranty. A fabric failure in two months doesn't engender much faith in the quality. The warranty isn't worth much if they will not install the material. Should have used a local manufacturer where I can have local recourse. Bummer.

In 2011 I bought a Sunsetter Awning online. It cost me $1350 (with shipping). I was under the impression that it will be installed by their dealer, but I was mistaken. When I received the materials at my house, it included a list of the installers in my area which I was supposed to call to arrange the installation. The list had 3 contractors. I called all 3 but only one of them called me back. He informed that he will charge $350 for the installation and it will take him 3 weeks to come to install it. This means that from the day of purchase to installation, it will take 5 to 6 weeks.

2 mo. ago I bought a Sunsetter awning via Costco online, but the product is defective, not properly designed or manufacture. The 15 ft long roller is sagging at midpoint creating damage to the fabric. I complained to Costco online service. No response from Costco or sunset awning co. Who is responsible to fix my problem? It's very expensive. Please help.

June 25th 2015, three phone calls and one email. This is the second SunSetter awning I have purchased in the last 14 years. I'm very happy with the product. Not so much with customer service. I ordered the awning on May 2nd, and was promised an indoor/outdoor carpet. When it didn't show up, I called customer service. I was told it was shipped on May 22nd and it would take three to four weeks. I tried to get tracking info and was told that SunSetter can't get that info. It is now June 25th and I called again. The agent was no help whatsoever. I asked who I could speak to, to get the tracking info and was told the only info you have is the name of the carpet manufacturer. No phone number no address. The agent told me to look it up on the internet. I asked how long to wait before I ask for a replacement. All she would offer was that it was sent on May 22nd. I should wait the full four weeks to call back. Tomorrow (June 26th) is four weeks.

They sold me an awning and sent a rep out to assist me with picking out one, ordering, etc. I was not told all the important details such as: it is not meant to be out for rain, which each representative customer sales rep on the phone contradicted what the other said and disagreed with statements. They don't tell you need two people to siphon the water off of the awning through the use of a hose. They also don't tell restrictions with the wind. I wanted to return it and they said since I purchased it through an independent rep, it was not their responsibility. Not only did they not try to accommodate me, they were so rude!!!

Our SunSetter was installed by professionals. No complaints.

We purchased our SunSetter awning in the late spring of 2013. We had it installed by the representative for SunSetter. The size is 16 x 20 and it is motorized with the remote. Price was $4000.00. Now it is June of 2015, just 2 years later, and the stitching is coming out leaving the panels separated. I called the representative that we purchased it from and he told us the warranty was out and it would cost us $85.00 for him to come out to look at it and another awning would be $450.00. So I stitched it together myself. The separation was open about 8 in. Now 2 weeks later, it is coming apart farther up. I called SunSetter, and now I am told that they are giving us a great deal, only $349.00 for the canvas... yeah right. I feel that after spending $4000.00, what is another $349.00?

I have just finished reading 108 reviews on this company and we just had our awning installed today. I am hoping that the material used to make this awning is not inferior and that customer service is very good otherwise I will be complaining but it won't be to them. After the first time I might have to deal with them I will notify my Attorney General and my News station and let them deal with this company in a legal way. I hope these were people who just didn't do something right. But if you offer a 5 year warranty then you stand behind it, that means if something breaks under the warranty and it should not have broken then your company needs to pony up with no charge of any kind to the consumer of your product not even freight!! I think these people should file a class action lawsuit against the company if their complaints are right especially the lady that had it fall down on her!

Have had the awning for 3 years. Have the remote to open and close the awning. Have the option if the winds blows over a certain speed it closes and also ordered a cover for the top of my awning. This year after correctly storing the cords for the winter the cord that fits into the one cord has two small prongs. One prong broke. Called the office. They ordered me a new cord which will fit into the side of the motor. Different from what I have now but I understand the instructions. Call SunSetter twice to see if I could get a local dealer to install this new piece and have had no response back. I am 61 years old and cannot hold the motor and install this new part. ** never called me back and I was planning on buying another awning for my back porch and now am doubting my plans. I paid 2700 for this awning and had it professionally installed and now I can get no help.

March 23rd 2015, I called SunSetter, from a newspaper ad. I told them that I needed someone to install. They had a rep. in this area, I know the contractor, he has been in business for years. The contractor called me on the 26th, he came out to the house, we made the order. He said it takes up to 6 weeks for delivery, I can live with that, but he has not, nor I heard a word. I called up to Ma. and all he could tell me is it has not been shipped. This is 8 weeks, I paid the contractor 25% down, if I pull out, I'm out the money. Please someone in SunSetter, ship my products. If I knew this would take so long. I would not have ordered. Sorry for doing business with you.

I ordered SunSetter's XL model with all upgrades, The good Hood, The Wind Sensor and the LED Lights. I was quoted the price of $3498.97. When I checked their statement that they emailed me the price was $3948.97 an instant $500 spike in the price. I called them (The Call Center) and informed them that what I was being charged was not what I was told it was going to be. They had the balls to tell me, "That's too bad, the price was $3948 and that was the way it is". I told them I wanted to talk to someone higher up to ask why. They told me they would have someone contact me.

We bought our Sunsetter awning 10 years ago and recently replaced it, due to our own fault. I don`t have to go there. Now back to the review. We love it. Ours was the manual one. It is 20 feet long. My husband, (who had a stroke just 2 years before) and I put it up ourselves. With minimum problems. We received the second one and haven't had any problems with this one either. The colors are true to the pictures and they stay that way for many years. We have a lot of wind just about every day so we were very unsure if it would be good here. Love it.

I bought a SunSetter 16' fabric off Amazon. I try to purchase the frame only. They wouldn't sell me the frame. They wanted me to purchase the whole thing. What am I'm going to do with two fabrics! This is bull. You just lost a customer!

The above described unit was installed by an authorized Sunsetter dealer on August 15, 2008. Within five years, the awning fabric panel(s) stitching began deteriorating - resulting in the fabric panel(s) separating. The five (5) year Sunsetter limited warranty allowance was not worth the hassle! Fast-forward to today, march 27, 2015. I spoke with a Sunsetter customer service representative, via telephone, to order an awning fabric replacement. Surprise! I was told that I could not order an awning fabric replacement because Sunsetter no longer made the Model 1100.

I ordered the 15' retractable awning from Costco (SunSetter). I received the 1st awning 4 weeks after ordering it. It got lost in shipment by UPS then put on the wrong truck. After getting it, it was damaged. The roll bar was dented in. So I had to reorder a new one. That took another 3 weeks to get here. Today I got it and put it up for the 2nd time.. another 2 hrs plus. This time the fabric was not even, so when it was rolled back up it had a waves / folds in the fabric. NOT HAPPY.. Called SunSetter and was told that's my problem. They will not send anyone out to fix it. So I will be returning this one as well and will not be getting another from SunSetter. They are junk.. Not worth the $1500. POOR SERVICE, very unhelpful. DON'T waste your Time or Money on this awning.

SunSetter Easy Shades advertising as "Perfect solution for privacy" is a boldface lie! I ordered 4 of these from Costco and installed the first one during the day and immediately realized they afford NO privacy whatsoever. (see photo) I paid an electrician to install outlets for 4 motorized shades based on SunSetter's description of being "perfect for privacy" for $600.

In 1995 we purchased a Sunsetter awning for $793. Two years later we purchased the screen house for $349. Later we got the rain-away arches. We love the whole set up. It stays up all summer here in Minnesota, through high winds and hail. It has an excellent design. The arms do not bend as the awning is lowered. Instead they telescope, so when it's not fully extended, you don't have ugly angled arms on either side, getting in your way. It's just one long continuous arm on either side. The roof fabric for the last two years has developed small holes, and they are getting bigger, but we can't believe we have gotten so much use out of it and can't believe it has lasted so long. Rain doesn't get in yet, but we know it needs to be replaced soon.

Based on their July and August TV ads, I ordered the promotional sales kit with all questions and answers about the SunSetter Awnings. I decided, based on the questions and answers, to order a SunSetter Vista 13 foot, manual operated awning. I called SunSetter and spoke with a very enthusiastic salesman. I told him I'm a 73-year-old lady and installing the awning myself was not an option. He told me the awning could be installed by most men. I told him I was not married, so it was important to have an installer or I would probably buy the awning locally so it could be installed. He said SunSetter had no one in my area, but gave me the names of two local business owners. Neither responded to my phone calls. It took me ten days to find a person to put my awning up.

On Wednesday, March 5, 2014, I purchased a Sunsetter motorized awning from Costco after seeing an ad in a Costco flyer. The awning was delivered approximately 5 weeks after I ordered it, much longer than what the salesperson told me at my local Costco. I am a contractor by trade so installing a retractable awning should have been simple. Unfortunately, it was not, due to the instructions being very difficult to follow. To boot, the order of installing the items was incorrect. I figured this out after reviewing installation instructions for the Palermo Plus model on the Retractableawnings.com website.

Called SunSetter and they are no help whatsoever. Will not give me a number to contact someone to help me. Their advice is not professional so I think we just may get connected to a telemarketer but not for certain. They really don't care after the purchase is made what happens. My opinion and experience has been zero. Any suggestions? My suggestion is deal with an awning company in your city/county.

Ordered awning from Tim ** in Raleigh. Price given was $1300.00 - paid in full. When two grown men came to install after they stated there is a $475 installation fee. I called Tim and he stated, "You're the 2nd person this week trying to get out of paying this fee." Needless to say, I was angry not just because he NEVER mentioned this fee but his reaction. I called customer service and was told, "Did you read on the BUSY website about fees, installation etc?" I explained I'm a educated professional business owner myself and NEVER expect any client/customer to read complete website that it's up to me to provide honest, direct information about my company, i.e., fees, appointments, etc. She said she would send it to "higher ups" but I don't feel comfortable anything good will come out if this. Bad business, bad customer service, and bait and switch tactics. Even the installers stated "This happens every three installations." Be wary and careful and DO NOT trust the sales team... Buyer beware. I will not be recommending this company to my neighbors which several showed interest. Their loss. Shame on Sunset Awnings.

I contacted SunSetter to get a replacement fabric for a SunSetter product that had been purchased by the previous homeowner. First, they were unwilling even to deal with me unless I was the registered owner of the product. Second, although they have the fabric I need in stock and available, they refused to sell it because the model I have has been discontinued and they are having a problem getting the rivets needed to re-assemble it after it is taken apart to install the new fabric.

Sunsetter advertises that its products can provide shade to the sunny side of the house which can help reduce the A/C bill. They sell a motorized version with a wireless wind sensor which means one can leave the awning open and leave home and take advantage of the shade it provides yet, not have to worry about damage to the awning if heavy wind picks up because the awning will self close. So always closing the awning when one is not home, specially during the hot part of the day when one is at work, defeats the purpose of the awning as advertise which equals to wasting money. That is what I call common sense and not what you claim it to be!

I have a motorized awning that I have had for 14 years and have moved it to two different houses. I did the install in both locations with minimum help from a friend. I have been very pleased with the product and mostly pleased with customer service. This spring I was experiencing motor problems and the motor finally quit working. Called customer support and the young lady told me I needed a new remote. I told her I did not have a remote, but that the control was the old style and was mounted in a weatherproof electrical box on the side of the house. She said she was positive that the new remote was needed. Ok - I made sure they would send a call tag to pick up the remote when it was decided that I didn't need it. Well I did not need the remote!

I purchased mine thru Costco. Prompt delivery and a quality product BUT the claim it will reduce underside heat is SO wrong. I live in northern CA with high summer heat and low humidity. When the ambient temp is 87, the temp under my awing is 95+! That is clearly not what SunSetter says in their ad. I have found the awning radiates and intensifies the sun and resultant heat. The awning is mounted on the north side of my house so I am very surprised AND disappointed by that problem. It is better closed than open in the summer. It is interesting how SunSetter does not allow customer reviews on their site... Hint?

I recently contracted to have SunSetter Shades installed on my 3rd floor balcony to save money on energy costs. The depiction and my view of this product had guide wires on either side of the shade to support and assist in even roll and unroll of the shade. When the shades were delivered there was no guide wires but instead elastic bungees with hooks.

Purchased a motorized SunSetter brand awning April 3, 2014. The awning was supposed to ship on April 10. It did not. I called SunSetter several times and was told by customer service that the order was in production and would be shipping soon. It finally shipped and was received at the end of May - one and half months after ordering! SunSetter used a circular tube to pack the awning for shipping and the awning must have rolled around in the tube in the truck and was somewhat damaged. Since we had a family event at our house, we decided to install the awning using SunSetter's poor instructions.

Purchased a 10' remote controlled awning 7 years ago and installed with help of a friend. Ordered direct from factory online. This spring I hear a minor squeak, must need gears greased. Other than this minor issue have never had a problem. Looks like most complaints are from owners with no common sense. Do not leave awning out if not home!! Don't leave awning up if you are expecting rain or wind!!! Close awning before going to bed!! If you are capable of minding a few rules this awning will provide years of shade for your patio.

I ordered a Sunsetter Awning. I confirmed I would receive $200 off an awning plus the promotional items. I discussed the final price, what was included and set up monthly payment plans on my credit card. Several days later I received a message on my voice mail to call them. When I returned their call, I was told the order was held because I received a double promotion credit explaining I could not get the $200 off and the promotional items. They wanted another $200 to release the order. I told them to cancel the order because I was not going to pay more than I agreed upon with their representative. I was told they cancelled the order but it was still being shipped, (contrary to the fact I was told the order was held up) and I should just refuse it and tell UPS to return it. I did that.

My husband and I scheduled an appointment through the internet to have someone talk to us and give us information on the SunSetter Awnings. We had looked at them and thought it would be a good product. The representative, David **, came to our home and was met there by his installer. They measured the area and the installer made comments about removing part of the wood of our eaves to attach the awning. Mr. ** said that was not necessary and this 180-200 pound attachment could be installed with just a few screws. We purchased the awning, and that evening started thinking about the added weight being placed on our home. I called the next day and cancelled our order and asked for a refund. After not receiving our refund in a few days, my husband called and was told it was being "processed".

We deposited a large check in our account and called Sunsetters. The contractor came out and measured requested a check for 1700.00 and left. Within a week we get a nasty call that the check didn't clear. I told him we got no notice to that effect and therefore was unaware of any bounced check. Then over the phone this man, who goes by the company name of Enhanced Comfort Insulation, says to me, "...yeah you didn't know, right? You had no idea, huh?" Yeah right... very sarcastically and critical. I continued to work with him. He's calling me several times 2x from the bank telling me the check didn't clear. I called my bank each time to find out what happened. Our bank confirmed No check was returned.

Purchased the awning JUNE 201. 20 ft automatic with wind sensor & guarantee. First yr. wind blew up right hand corner of awning, straight up the whole corner. Checked the batteries, cleaned sensor, shook awning manually. It worked. Next time wind blew sensor would not work. I called repair guy in Spring Valley. He didn't come this far down the valley. Called Fresno number, he was rude, not interested. Stopped using awning. Called company for the 4th time on this matter. Wanted to use awning this summer. They did not solve the problem. Do not install 20 fts yourself. Do not buy guarantee, do not buy sensor. I would never buy another Sunsetter anything.

I had to replace the motor on my awning. They sent me a new one. I paid a $50 core or shipping charge, can't remember. Tech support has been hit or miss. Kind of depends who answers and how educated/trained/product knowledge. One guy kept parroting a script and could not answer any direct questions. He even made up nonsense answers when he did not know. He should have just said "let me get the answer and get back to you," etc. At any rate, called the next day, and got a subject matter expert on the line. I wanted to test the old motor and the new one before I wasted any time on the install. Mine is free standing, tall and heavy. Tricky and dangerous to tip over and tip back up.

I ordered parts for my flagpole from SunSetter on 3/20/14. The parts were plastic swivels that could not weigh more than one ounce. I was charged $5.84 for parts that cost a total of $13.90. I was told that my order would be shipped the next day and it could take two weeks for me to receive my order but it could come sooner as the SunSetter Co. is only a short distance away in Mass. I live in Connecticut and the company can't be much more than 200 miles away. I received an e-mail today, 3/27/14 that my order will be shipped today.

I picked up my brother's 14 foot Motorized Awning from Sunsetter, at the factory, that was ordered and paid for a couple weeks earlier. The awning was bought during a tax free weekend, so a few dollars were saved. The shipping was about $140, but I have a car with a rack, so I bought some straps and put the tube on top of the car and drove it about 50 miles myself, saving a little bit of money. I had to stop and strap it down tightly a couple times as the cardboard tube flexed on top of the car, but I kept an eye on it and it worked out well. Go just have to be careful about stuff like this and use good sense. We're all about saving money, particularly when it's tax money or delivery fees. We also did the installation ourselves, saving us even more money.

In November 2013 I bought a motorized awning from Sunsetter. When I called Sunsetter customer service less than one month after the awning was installed to tell them that the components used for joining all the parts of the awning had rusted, they told me rusting is not covered under their crappy 5 year PRORATED warranty. In addition to the rusting components the salesperson told me that the fabric was waterproof and it was not. When we have even light rain, the water comes through the fabric. I was also told they use Sunbrella brand fabric and have since discovered they do not. Their fabric and frame is from China and is garbage. I had my handyman remove the awning and toss it. I have since purchased a new Palermo Plus model from Retractableawnings.com. This product is heavy duty, commercial grade and comes with a 25 year NON PRORATED frame warranty and is great!! Stay as far away from Sunsetter as you can. They are thieves!

Ordered SunSetter awning, had it installed by one of their recommended installers. It came off the house, tore fabric. SunSetter replaced fabric, got a different recommended installer to reinstall awning and replace fabric. Did so but it didn't stop right in or out. They left it like that, wife worked with tech on phone, got it stop right. Coming in still stops short, going out and fabric is loose. All he wanted was money, didn't care that it worked when it has it next problem and it will not going back with a SunSetter.

April 2013 we ordered a 20 ft remote controlled Sunsetter from an authorized dealer for Sunsetter, Nick Breslin of Jenkintown. Promises from Breslin on how the Sunsetter would be installed, etc. The first issue was that he apparently ordered the wrong size, that was delivered and returned; another delivery made but dealer overlooked ordering everything needed. Long story short, installation scheduled for 5/9/13 but after Breslln's installer saw that the awning could not be installed as Breslin promised, as it was too labor intensive so installer said he could only mount it to the fascia and what needed to be done before installing, not enough time left in the day; so another installation date of 5/21/13.

I agree with all of the "negative" responses about this product. This is a CHEAP product. After the first rainfall, the awning caved in from the weight of the water that collected on the awning that never drained off properly. The arms collapsed and the product is now scrap metal. Looking into a "real awning" now. SAVE YOUR MONEY!!!

This company is attempting to sell awnings as if they are toasters. Doesn't work in three years... buy a new one! The products they sell are as cheaply made as possible in order to be less expensive than quality custom made awnings. The problem is you don't need a contractor to install a toaster. You don't need a contractor to service a toaster. You don't need a contractor, a packing company and a freight company to return your toaster. Everything that went wrong was excluded by their 5 1/2 page bullet-proof warranty. I had to pay more money to get things covered even when it was under their warranty. After a few years of messing around with this junk, I went out and bought a new awning from an actual awning company that makes and installs their own product. I paid about 30% more for a custom made, high quality awning with American Made Sunbrella fabric. Now I can hear myself think when the awning in use. The new awning doesn't grind, pop and squeak when it's out or while it rolls in or out. The new awning's fabric doesn't sag so bad that it lays on its own hardware. And the nuts, bolts and screws are stainless steel... so they don't rust. Sun Setter buyer beware.

The whole experience has been a nightmares. I cannot stand up under the awning, my height is 68" the contractor use extension cords which are unsafe. The sunsetter closes at the slighted wind. I cannot open the sunsetter to its length because it keep going lower making it very uncomfortable to sit. Do not buy the light is a joke, electrical cords everywhere.

Purchased 2 manual awnings one 9 ft one 12 ft. Bought all the accessories screen room, lights, mats but only to have them contact me with the news they no longer make our model. So there are no replacement parts for my awnings that I HAVE PAID FOR A LIFETIME WARRANTY. They told me to order new ones and they would send me a tool to help me take down the old ones. What a rip off.

We recently purchased a Sunsetter Oasis about two months ago. I am very disappointed in the product. First off, the free standing option is not an option at all. This awning must be anchored down because it is otherwise unstable. I installed mine on a flat level concrete surface. It was fine until a slight wind came along. Then it wanted to take-off. The actual wind speed when this occurred was I would estimate to be about 10-15 MPH. Needless to say, I anchored it down. However, this is not my major complaint.

I had my SunSetter motorized XL model at 18 foot wide by 11 foot 8 inch model installed 3 weeks ago. The SunSetter website states this all lateral arm awning models can be installed at a minimum of 7 foot 6 inches from the deck floor. This is not correct as I found out. We live in South Florida and have a lot of summer rain. Since the awning could not be installed higher than 7 foot 6 inches (our eave/soffit is exactly at 7' 6") we could only place a small pitch/angle on the arms to avoid the awning from being too low in the front. Rain water collected on the fabric since it did not have enough pitch on it, and the awning has now collapsed and is completely destroyed.

I had a bad experience with Sunsetter Awnings, not the people, the awning itself. I had to make sure I watched the weather everyday because twice they had to come out and fix the awning because of the rain. Both times I had to pay $300 and I paid $2,300 for the awning. Sunsetter was a waste of time and good money. This last time the rain got me again, this time it was at 3:00 in the morning and it destroyed the awning and my table and broke the glass on my patio. I cut my feet when I went out to see the damage. I said to myself never again, so I bought a patio cover from AAA Patio covers, and I love it. It was only $1,500 and that included gutters and all, and no worries over rain anymore.

I purchased 6 EasyShades for west-facing windows and installed all of them, some at great peril to myself because of extreme heights. I've had to replace 2 of them for a failure rate of 33%. The first one wouldn't retract all the way. Customer service had me extend it all the way... at which point the shade fell 20 feet to the ground because the glue wasn't properly applied around the roller. The other one rolled unevenly, making it look hillbilly; it's also a gluing issue. The good news is that they did replace the shades.

We contacted SunSetter Awnings and received a beautiful brochure with a really nice DVD and a sample swatch of material. After watching the wonderful DVD, we called to schedule their recommended installer whom we were told would call us back in 24-48 hours to schedule a free in home estimate. On day 3, the installer failed to call to schedule an appointment. We called SunSetter and were given their preferred installer's direct telephone number. We were told they dropped the ball in having a preferred installer contact us. We telephoned and spoke with the local installer who advised he had the correct contact information for us and would be calling us back at a later unspecified time during the next coming week.

We purchased our manual unit in 2001 and just now, 2013, have to replace our fabric due to a contractor ripping a small hole in it! It is a bear to open and put up with the rain away arches, but it does the trick and has lasted so many years! We installed it ourselves and even purchased the screen room attachment that we had to replace a couple times because our dogs jumped on it repeatedly - ripped the screen part! No problem of the manufacturer... I would recommend this to anyone. All you need to do is install it correctly and take care of it. It has lasted me 12 years so far. I may just patch the small rip instead of replacing the entire fabric.

It banged closed, closing unevenly and squeaking like door was going to break. It's unbalanced on one side and the contractor has been here three times and it still is not right - a piece of junk. Do not purchase this item. This SunSetter is an electronic closure and opening remotely. A sun shade was also incorporated on this item. Do not buy this product. For the money, it's way too pricey - my bad - but I thought I was getting a great item. I would not take another if given to me free! Junk! Junk! Junk!

We bought a SunSetter Oasis from Costco in the summer of 2011. We had it professionally installed in July of 2012. We opened it this spring. It worked once or twice and quit. Now we have a new motor to install (which I had to pay for) the 5-year warranty must be a figment of my imagination and we are trying to figure out how to get it down because I don't have another $350-$500 to get the professionals out again to replace the motor. It's a piece of junk. I really liked it when it worked, which was about 3 months. I won't recommend them ever.

I purchased an electric Sunsetter awning. I had it installed by a professional and reputable company for a total cost of nearly $3,000.00 in the summer of 2007. It was used approximately 20 times between then and 2010, when I had a room addition added to the back of my house. At the end of the summer, the Sunsetter was remounted and reset, and has never worked since. My husband who can fix anything spent hours and hours with the manual and resetting the Sunsetter and trying to get it to work. It needs a new motor, which I will not replace as it was only used a minimal amount of times as noted above due to the extreme heat in the back of the house. It is one of the biggest mistakes I have purchased. I am not going to spend any more money fixing what I consider a piece of junk. I would not recommend them to anyone. A waste of $3,000.00.

I purchased an 18' motorized SunSetter awning. Because of the size and weight, I decided to use an authorized contractor (CAS Contractors in Cedar Run, NJ) found on the SunSetter website. The president of the contractor, Chris Smith, came to my house, showed me samples, and assessed the installation required, then quoted a price. We ordered through the contractor. He would not place the order until our check had cleared. He told us it would be delivered in 4 weeks. It took 8 weeks to get delivered. They installed the awning and then I found that the main rod of the awning was bent. It had to be replaced, which took another month to get.

I ordered and paid for the Vista model. From day 1, the fabric leaked and tons of water collected on my new wood deck. When I called, prior to making the purchase, the rep told me the fabric was waterproof and was Sunbrella brand. I contacted Sunbrella and they told me the fabric is not Sunbrella brand and it is also not waterproof. Also, the awning cover is cheap and flimsy and does not protect against snow in the winter. The awning cover allows rainwater to drip down between the brackets and the wall. My neighbor has an awning from Retractableawnings.com and is very satisfied with it. I paid less for my Sunsetter and am extremely dissatisfied with this piece of junk. At the end of winter, I plan to remove the Sunsetter, place it in the trash, and replace it with the Palermo Plus model from Retractableawnings.com. I now know that quality is remembered long after the price is forgotten!

I have not seen so many mistakes from a company than SunSetter! SunSetter’s one screw up after another. The biggest problem though is when they’re expecting the customer to pay for it. Here is the unbelievable story: First, they delivered the wrong item. They sent me some 18-feet long aluminum sheets instead of my awning. It took them more than 2 months and many, many phone calls to acknowledge their mistake and replace that with an actual awning. Then they sent me the awning with the motor on the wrong side.

After reading all these reviews, believe me SunSetter should stop running all these fake advertising about this piece of crap they are selling with a so-called warranty. I purchased the 20' motorized with remote two seasons ago. Wire is off from the very end of it; and as a result, it’s just sitting there laughing! I contacted customer service and explained it to them. The girl told me I have to fix it myself and it’s a do it yourself project. Hey, people wake up and smell the awning. Do it yourself part was installing it, that’s done. Now, we got a problem with the stupid unit itself. I didn't make this piece of crap. Why do I have to fix it? I paid over $2500.00 for this garbage and now got to pay more to fix it. Beware of these SunSetter people. They are a bunch of crooks just looking to get you. After that you are on your own and that’s the end of warranty - cheap fabric, lousy design, crappy frame, and stupid electrical plan in my case. They put together a masterpiece to rip people off. Good old umbrella from Home Depot is working much better and only costs under $100.00.

I purchased my SunSetter over 4 years ago – easy to install, attractive and provides necessary shade and cooling when working. We purchased the motorized with remote; within 10 months, motor stopped working. We reset, extended, and retracted setting at motor and reprogrammed remote. That did not work. We contacted SunSetter customer service. After heated discussions back and forth, they agreed to honor warranty. It cost me $75.00 to get a new one. It was replaced and worked fine until last month. Motor will extend awning but not retract it. Replace battery, reset limits on motor for extending and retracting, and reprogramming twice… and still it will only extend and not retract.

I recently considered having a SunSetter XL model installed on my brick wall. I checked with a friend of mine who had one installed a year ago and they stated they were very dissatisfied with the SunSetter product. After a visit to my friend’s house, I found the awning to be very flimsy and it squeaks when opening and closing and also did not close all the way. I also noticed the corrosion on the frame and assembly bolts. Regardless of my friend's dissatisfaction, I decided to contact the local SunSetter dealer who I discovered on a visit to my home was poorly trained. In fact, he did not have samples of the aluminum frame colors, fabric or any technical information with him. I asked specifically about wind load as our home is on a golf course. We need something strong and durable. I didn't even ask him for a price. Instead, I searched online and considered many vendors.

I ordered an Oasis Freestanding Awning and came with free Patio Lights for Manual Oasis in end of May 2012. When they shipped it, it did not come with the lights. I gave them a call and they said they would ship the lights. When the lights came in, they were damaged. So, I gave them a call and they said they would send another set of lights. When the second set was shipped, they were damaged. So now, they want me to take pictures of the damaged lights, email it to them and they will send a third set and I hope they are not damaged. I don't recommend getting any of their products. They are not what I thought I was getting and not inexpensive products either. Oh, and I ordered a motorized and they sent me a manual.

I bought the biggest awning possible and didn't get the motorized thinking there would be less to go wrong. I was wrong. It's a pain to set up and the slightest bit of wind ruins it. I've had to replace parts twice already, once due to wind and once just because they suck. Very expensive lesson learned.

I bought the folding arm SunSetter model awning at Costco. I installed it myself. The instructions were very poor with few details provided. After 3 months of use in the summer, the frame and assembly bolts started to rust. Also, the fabric is not waterproof as SunSetter claims. I realized it was an absolute piece of junk made in China. I wish I would have done more research before my purchase. I attempted to return it to Costco and they said I cannot return it as it was "used." I threw it in the garbage and searched online for a high quality awning which I purchased from Retractableawnings.com. My wife and I are very, very happy with the quality, appearance and functionality of our awning from Retractableawnings.com.

SunSetter 100% satisfaction guarantee - I purchased this thing, being told it is covered 100% if I don't like it, just send it back. What they don't tell you is it will cost you $175.00 to use that 100% satisfaction guarantee. I had mine up for 3 days. Buyers beware, when these are fully extended, they will pool water enough to damage them. Wind will blow them around, so basically, they will need to stay rolled up or baby sat to prevent damage. Just way overpriced for what you would expect at that price.

I purchased the remote controlled SunSetter two years ago and had it installed on a deck right outside of my master suite. The awning has not lived up to my expectations. First and foremost, this product does not work well when it is installed on a fifth floor. It never stays open to do the job for which I purchased it. If I open it in the morning to avoid the sun baking my master bedroom while I'm away, it always occurs that the awning, due to high winds up high, always closes right up thereby defeating the purpose for me buying the awning in the first place. Because my awning is a 17 footer, it ruined most of my walls just to get it up to the 5th floor. Now I need to take it down so that it can be returned. Help! Thank God for Costco. They will take anything back. They will also come out to pick it up for the return.

This is not a complaint. I don't know if all you dissatisfied customers talked to dealers or direct, but we have always had great customer service. We bought our house in 2008 with the motorized awning (purchased in 2003). Last year, we had to replace the fabric because the previous owner never cleaned it. Yesterday, the motor conked out. We could open it, but we had to close it manually (Ouch! Tennis elbow!) After reading all these complaints about not being able to get parts, we called up on Easter Sunday and not only were they open, but we ordered the motor (now comes with a remote, so we can operate it from inside) and we should get it next week! Love our SunSetter!

We've moved! Hurray for me, but apparently bad for my awning.

I paid $2300+ for a motorized awning. Upon receipt of the "tube" i called them to say the "tube" was damaged. They said it was probably just damaged in shipping but the awning was okay. Unknown to me, until the awning malfunctioned today and rolled itself all the way out, the roller tube was creased in the middle. The awning motor needs to be reset almost every time I try to roll it out. I have to manually crank it out, manually crank it in, get a ladder and climb up to the top of the awning and reset the in and out mechanism on the awning. I called Sunsetter and they said they will send me a new roller tube for free and I can pay someone to come and take the awning down and remove the bent roller bar, replace it with the new one and put the fabric back in it. And they will give me $75 for my trouble. I guess I'd like to add there isn't even a kiss involved in this shafting. I will never recommend this company and will do everything I can at every opportunity to make sure my family and friends never do business with these **.

We are charter members of the Sun Setter Family. We purchased our 16" 900 unit over 10 years ago, possibly 12 years. We have been very happy with the unit. You have to use your head with anything like this as it is a big wind catcher. I always use de-flappers and tie down the ends when it is deployed. We learned this using out motor home. We unroll it in the spring and roll it back up in the fall, so it is a permanent part of our deck as it is great in the sun and rain. It is always tilted on one end to let the rain pour off as it can collapse an awning due to the weight.

let me start by saying that sunsetter dropped the ball when it comes to telling you about del. it never happens, i had to change all my plans on account of it.this left me with a bad taste in my mouth about sunsetter.thanx for nothing

double swivel broke for flag pole and bought the all weather warrany and they wont relace it

sunsetter awning motor failed after two years use in illinois. was told new motor under warranty would be 240.00. as i told them i would not buy another motor that could fail so easily, they suggested i use the hand crank to extend and roll the awning up.. geniuses. 1869.00 down the drain.

I also purchased a motorized SunSetter retractable awning like Stephen in Staten Island did. It was installed late in the year, so it was only used 6 times. The following season, the motor would not operate. They were contacted, and of course, I was told the exact same thing Stephen was told. The awning was very expensive and I will not pay for another motor when that one was defective. Never will I purchase their products again. They do not stand by them. I give them bad reviews to everyone on their product and service. We wasted over a $1,000 of our savings on a piece of junk.

I bought a 900XT 3 years ago. The springs inside the rafters screeched noisily when there was any kind of wind. This was outside my bedroom so it kept me and my neighbors awake. SunSetter refused to supply new rafters even though they admitted that there was a problem and have since changed the design. They say not to try lubricating the springs as the rafter is a sealed unit and can only be replaced at a cost of $90 each. Lubricating the rafters is exactly what you should do and if you e-mail me, I will tell you how to do it. I spent $180 because SunSetter will not replace their faulty rafter design.

I purchased a 900 Series SunSetter Awning along with a real estate purchase. I have attempted to extend and retract the awning 4 times during the last 2 months. I have finally stored it away vowing never to extend it again. This is a very dangerous piece of equipment to handle with little or no service management. I have almost crushed my hands (thank goodness for gloves) many times. Buy a cheap, easy to operate umbrella from Home Depot.

I purchased a SunSetter Awning several years ago, with the optional motor. After about two years, the motor portion totally quit. I have been attempting to get the motor replaced ever since, but all I received from SunSetter are e-mails with troubleshooting procedures. I am now close to 70 years old, and rely on my sons when they visit to help with the troubleshooting. Finally after years of telling them that the motor was bad, they agreed, and told me that I waited too long. The warranty is over, and now they want $368.00 for a new motor. Most senior citizens purposely order the model with the motor, and cannot easily get on ladders to troubleshoot. Besides, a motor should last more than 2 years, when used a half a dozen times a season.

We have had our awning for about 8 years and we love it. The problem is the pull strap on the older 1000 model. This is the fourth time it has broken. You have since improved it to a crank but that doesn't help us with the older model. The service is good, but I don't think I should have to pay 14.00 for a piece of nylon that costs pennies every time it breaks. Maybe whoever reads this can send me and other customers extra straps at no charge, because the awning is great and that is the only problem, but I won't order any more accessories when [they] won't replace a strap that probably doesn't even cost 50 cents.

My awning is 10 years old and SunSetter quit making key parts to the operation of these awnings--like the main spring that allows you to roll the awning back up. SunSetter refused to support their products. The operator, when I called, told me that SunSetter does support their products. I asked how do I fix an awning that cannot be rolled up and she said, "You can't because SunSetter does not make the parts anymore."

I purchased a SunSetter Awnings from SunSetter approximately 1 year ago for approximately $2,500. I purchased it because they advertise that (1) It is easy to install, (2) they contract with vendors that can professionally install them. After several attempts to get an outside vendor to install it (they declined saying it was not covered under insurance even though I was willing to pay $400 for installation. I had a neighbor install it for me. The product never worked. More specifically, the arms never rolled up all the way, and when it partially did, the metal arms got stuck and as a result of not being able to roll them up, the fabric has ripped. I have called SunSetters numerous times to ask them for (1) guidance, (2) an outside vendor that can assist me in fixing the issue, but all they tell we are back at square one. My product is left unattended because there is no one out there that can fix it or replace it.

Yes, the SunSetter Awnings, when up and working, keeps you well protected from the sun and heat. However, I am not happy with this product at all, nor with SunSetter customer service. I would never recommend buying a SunSetter Awning. Why? First the installation is difficult and time-consuming. Then one of the brackets snapped/broke during only 15mph winds!

We purchased our home in November 2009 and it came with a SunSetter awning. The home is 4 years old, so the awning is at least that old. It was in perfect shape until last night. It came crashing down and brought the brick down with it. I contacted the 800 number listed on the awning and they said call a dealer and they are not responsible. They say they have a 5-year warranty and boast about how anyone can install this product. I have pictures of the damage. What a mess!

I installed the awning per the instructions. It was difficult but not impossible. The awning is great and we really like it. However, we have a major problem. It is destroying my home. When the awning is extended, it forces a gap between the bricks of the house. I get approx 3/3" gap between the bricks above the awning. I sent pictures and asked SunSetter for a corrective measure but their response was to stop using the awning. No fix, just stop using it. Where do I go from here?

I bought a manual SunSetter awning in April 2001 and it is still working fine. I installed it myself with some help from my husband when I needed more than 2 hands. We have had high winds and heavy rain but the Rainaway Arches kept the awning standing. The only complaint I have is the screen room zippers don't hold up. I am overall very satisfied with this product.

After reading these stories of disappointment, it makes me sad, but there seems to be a common thread, either it wasn't installed right or you lost respect for what it is and what it can and can't do. We, husband and I, dreamed about a life on the deck like you see in the commercials. The mounting and the assumed cost was intimidating, to be sure. So we put it off. A friend of ours was moving out of state, and he had one and took it down, planning to take it with him. His new house had one so he gave us his old one, which was bought in 1997. We had never seen it up or open. The way we got it, it was rolled and covered with a bag of parts and screws, and two long extender arms. Thankfully, he included the installation book! All stowed in the barn and added to the "We'll get to it" list.

I purchased this remote SunSetter awning the end of summer 2004, installed it in 2005. The remote feature worked to open and close 4-5 times. When we spoke to SunSetter or help they said the motor must have been exposed to moisture. Well if a product is for outside, isn’t it going to be exposed to moisture, I asked. We don’t live in the desert! SunSetter would not replace the motor. Costco, where we purchased the awning, intervened and we got a new motor. It worked for 3-4 times and my husband was so frustrated he threw the remote out! I would not recommend this product or dealing with this company. Consequences: spent money on a faulty product and shoulder pain from manually cranking!

I'm no handyman, but I installed my SunSetter awning last weekend with no problems. You must follow the instructions to the letter, particularly in regard to installing the brackets into studs or other support beams. I triple checked with a stud finder inside and outside the house before drilling. When you drill a 3 1/2 inch hole into a stud, you'll feel substantial resistance on the drill for the entire distance. If you don't, you're not drilling into a stud. And if you don't put the bolts into studs, the awning will definitely fall down. If in doubt, hire a handyman. Don't blame SunSetter; the instructions are very clear. Some of the descriptions I read here sound like incorrect installations, or maybe studs that were compromised due to rotting or termite damage. I feel like I got a great product from a reliable company, and it's been a good experience so far.

I received my Sunsetter 900XT awning the second week of May, and I made plans with my son to assist me in installing it after the holiday weekend. I went to San Francisco for the Memorial Day weekend and upon returning, I found that my son had installed the awning, by himself, while I was gone.

I called the company prior to purchasing an awning for my patio. They assured me that this was not difficult and I could certainly do it, with minimal assistance. I worked to install this for 2 years because it was so difficult. I hurt my back trying to extend the arms to hoist the canape. I would never buy this item again and as soon as it wears out I will replace it with something else.

My local Sunday newspaper had an advertisement for SunSetter Awnings. However after reading all the complaints filed by customers, for sure I would not buy anything from this company. The product seems inferior and customer service only exists for a price. I'll stay with my pop-up sun canopy which I bought at my local Rite Aid drug store for $39.99 and when it fails I'll buy another one--currently this canopy is in its third season!!!

Very good experience. Had awning for 3 years. Did not get motor because of possible moisture and rusting but bought a .69 6 long metal hook that fits into the receiving part where the manual pole fits and put the end of the hook into my portable drill. The awning retracts in 3 seconds thru the drill.

I have a manual Sunsetter Awning. The wind took it completely down. I don't believe it was that windy to have taken the whole awning down. On another note, it is difficult for me to handle and I have to have my husband roll it up and down.

I purchased a home with an awning installed. One afternoon I wanted to drain rain which had accumulated in the center, it was not much water, so I began to lower one corner of the awning and the entire awning separated from the house and fell on me knocking me under it onto the ground,almost killing me.I had bruises all over my arms and legs. I was not even upset about the awning falling down after I realized how lucky I was to still be walking and talking! The original home owners who installed the awning did not provide additional reinforcements to secure the contraption to the house well enough.

Purchased the 20' awning in June 2001. The shipment arrived promptly and apparently in good shape. The video was packed in with the hardware. The video cartridge was cracked, some of the tape was frayed, therefore only some of the tape could be watched. Being a very handy DIYer I did not think to have much problems figuring things out and indeed I did manage to get the entire awning hooked up. There were some difficulties but as a DIYer I solved those.

We installed our Sunsetter awning 1 year ago, and had been pleased. That is, until we noticed that the center support brace is rusting. This brace is one of the add on's that SunSetter sells to provide additional awning support. Not only is the entire painted surface rusting, but the spring mechanism is rusting as well. Again, this rusting occured only after 1 year of use. The rubber cap on the unit that is supposed to protect our siding is dried out and cracking too.

We ordered a motorized awning which had a faulty motor when we first got i.,We contacted SunSetter's and they were supposed to send a new one, we have yet to recieve the new one and was told that the motors which they are placing in the awnings are not the right ones. Also Since the awning was under warranty I asked who was going to pay for replacement & installation of new motor. They told us we had to eat the cost.

i purchased a sunsetter retractable awning april of 2004. had no problems up to this year. We had an unexpected ice storm in Jan. the awning broke on 1 side top & bottom arm. called sunsetter had to pay for 2 new arms. when they arrived we realized that they sent me 2 bottom arms. called & had to send back the wrong arm & pay for shipping $20.00. then when i recieved the new top arm it was defective.

I read the bad experiences people had with Sunsetter Awings and mine is the exact opposite. I've told more than 1 person it was a good investment and how happy I am with it. I, along with a friend put mine up in several hours and it was no big deal. That was 8 years ago. I put roll it up in the winter or if there's a big storm. I leave it out all summer long. I've mistakenly left it out when we had strong wind updrafts that did damage to the neighbors with little effect on my awning.

I purchased a SunSetter awning in July of '02. Since then I have had three motors fail. Under the warranty I received two new motors. The 5 year warranty expired last year and now I'm told I'll get a $25 break on the $318.95 price of a new one.

sunsetter is 100% a great wonderful company with excellent products and customer support!!!!!!!!!!!!!!!!!1

Everything is fine. Everything is great. It only takes one person to do it, and like the video installation while a little time consuming was very straight forward. Read/follow the directions, watch the video and have a basic understanding of building tools as well as patience and you should have minimal issues... We love it and I'm a klutz at building and installing things.

This is not a complaint, but after reading so many about Sunsetter I thought I'd write about our experience, which was positive. We ordered (2) 10' motorized awnings. They arrived on time, damage free. Locating the studs on the rear of my house to install the brackets was not as easy as I thought it would be, but we accomplished it and the brackets were solidly secured.

I ordered a SunSetter Awning in May, 2007 from Diane, with an agreed total price of $1,927.90. When I received my credit card statement, the amount charged was $1,985.40. I called SunSetter-they stated that the amount charged to the credit card was correct. I asked to talk to the Supervisor, Fred. He tried to tell us that the price Diane quoted us didn't include the cover. Diane told us when we ordered it, the cover was included. Fred wouldn't back up the price that the salesperson, Diane, quoted to us when we purchased the awning. We want SunSetter to hold to their quoted price of $1.927.90. How many other people do they quote prices to and then charge another amount on their credit card? We will not recommend SunSetter to anyone. We do not have any complaints about the awning itself.

I installed it myself with no problems.I like their support is suburb. I really like my awning.You have to some common sense to figure some of the things the manual was lacking to elaborate.

A happy customer who regularly provides recommendations for the product.

The awning took 3 large men to put up and was more complicted than was described.

I purchased a Sunsetter 1000XT awning 2 years ago and have been very pleased with it until now. Approx 2 weeks ago I was sitting under it on an otherwise calm day when a dust devil caught the left side of the awning causing the arm locking handle to break off which in turn allowed the awning to flip over backwards.

I have been very pleased with the sunsetter awnings I purchased in terms of quality of the materials. I am completely frustrated by the company's lack of assistance when there is difficulty. They can offer nothing in the way of suggestion as how to install, how to operate and how to trouble shoot. It seems to me that a good company ought to have helpful representatives/installers/troubleshooters/repair persons at least in major citites. I wish they would hook up with Home Depot or something so a person could get some assistance with problems. I would NOT buy this product again.

I purchased a retractable awning in July of 2004. There is a small plastic cap at the end of the left rafter that holds the tension spring in place by clipping into the rafter with two puny little plastic tabs. The tabs on the left unit were not long enough and they will not hold in the rafter arm. I e-mailed the company explaining this and they told me to call the 800 number to obtain the replacement part.

The motor died on my Sunsetter awning the first year. Although this motor is supposedly an outdoor motor with cover, the company said if it got damp it could ruin the motor. The awning is an outdoor awning and it is obvious there will be moisture in the summer. I was told I would have to repurchase the motor. I chose not to spend the large sum of money on a motor that would probally not last another summer and operated the motor manually. When I realized there was a five year warranty on the motor, I decided to try again. I was now told I would have to pay over three times more the original pice I was quoted. If you sell a motorized outdoor awning, the motor should be able to stay outside. I now have a very, very expensive manual awning with a non working motor. And no thanks to sunsetter customer service who were not only of no help but treated me as if it was my fault the motor was exposed to humidity. I wish I knew this before I spent all this money with Sunsetter.

When I tried to order three rubber ends for the Rainaway arches, the company wanted to charge me $3.95 shipping for EACH rubber tip. I believe this is unreasonable.

We Purchased a 9 foot Sunsetter awning for our home which we were re-modeling last June. However, before it could be installed we had a wind/thunder storm that did a large amount of damage. Do to our setback, we just this month attempted to install the awning. In doing so we found out that they had sent a 10 foot awning not the 9 foot that was ordered. After over an hour on the phone with a customer service agent and a supervisor only thing they would offer was a 50% discount on the right canvas awning.

We purchased a new Sunsetter 1000XT awning to replace our old Sunsetter 1000 awning which was destroyed by a severe windstorm. When the awning arrived we had it installed on our home. After it was installed we realized that the new awning was not the high quality of our old one. The operation was very hard and all the materials in the arms and brackets were much lighter than the old one. We also realized that in our windy climate it would not last one season.

Ordered a Sunsetter 900XT, 8 foot. The awining material was 6 foot. No problem, called Sunsetter and they advised me to return the awning UPS and they would send me the proper awning. Problem is I have drive to UPS and ship at my expense. My family and I decided to have the unit returned. Problem is I have to contact a trucker and return it at my expense and they will will not refund the original $105 shipping. This was not a trila offer. The unit was shipped incorrectly and they wanted me to run around and pay for shipping.

We purchased a 12x17' Sunsetter awning late summer of 2003. Shipping was good. Installation was comparatively simple although the overall weight and size of the components made the system essentially impossible for a pair of elderly people like me and my wife to cope. It was necessary to hire help from a professional carpenter to complete the installation.

We at SunSetter, regret to hear of any inconvenience a customer may experience with any of our products and will work tirelessly to try and rectify the situation if at all possible. We have a long standing record of customer satisfaction, and manufacture Americas #1 selling retractable awnings. We have earned this leadership position thanks to hundreds of thousands of customers who are enjoying SunSetter Awnings all over America. Our goal is to provide the highest quality awnings at the lowest possible prices, and to support our customers with the best service.

I purchased a 10'x14' retractable awning from SunSetter this spring. I purchaesed the auwning. I also purchased several accessories, including rainaway arches. screens, a cleaning kit and lights. (The cleaning kit arrived with a leaky cleaning solution bottle which had made a slimy mess).I installed the awning following the written and video instructions. The video showed a well-dressed couple easily installing and operating what I soon discovered was a rube-goldberg, delicate, heavy and hard-to-operate contraption.

TOOK MONEY OUT OF A CHARGE CARD WITHOUT AUTHORIZATION OR PERMISSION - WE WERE NEVER TOLD THEY WERE GOING TO CHARGE US FOR THE MOTOR OR ELSE I WOULD HAVE NEVER ACCEPTED.