SunSetter Awnings Reviews

I had SunSetter Awnings in other homes and I like them. Their reps were all very nice. I purchased a $3,600 big motorized awning from this company. I like to shade my porch, so I open it on sunny days. It makes the back of the house much cooler. With the rain we’ve been having though, I haven't used it that much. I would suggest that people buy one. I have another friend that has one.

The first awning that I got from SunSetter Awnings wore out and I was pleased with that awning so I went with them again. This time, dealing with the reps went very well and I got an awning that is motorized and dark green in color with a stripe on it, and I've been very pleased with it. The installers came and put the awning out. I’ve already recommended it to a few friends and the only thing they’re against about it is the price. My outdoor experiences haven't changed a whole lot with it, though, because the weather is too darn hot. But I get sun on the back of my house all day, so my SunSetter awning saves me a lot of money.

We have some west sun that we needed to shade the house from and we needed an awning. The reps from SunSetter Awnings were very polite, efficient and they did their job well. They were first class. I’ve had the awning for about a month now and everything is working well. We shade the outside table with it. Just when the sun hits the windows or comes close, we put the awning out sometimes partially and sometimes fully extended. I'd highly recommend SunSetter Awnings.

We were tired of just sitting in the sun when we wanna go outside in the afternoon. We gave SunSetter a buzz and bought a motorized awning with retractable arms from them. Their installers were pleasant to work with and they did an excellent job. Now, we can enjoy the afternoons and when we have company over. We don’t have to worry about them sitting in the sun and getting a sunburn. The one we got was a very nice-looking awning too.

The front room of our house has a big window facing the west. In the afternoon and evening, the sun comes into that window and we had to have blinds drawn all the time. Now, with the SunSetter awning, that sun is knocked off and we really like it. I love the shade and the house is cooler. The SunSetter sales rep was honest and he was a good worker. I also like the people that put it up. They knew what they were doing and they had done a good job. The awning is motorized and has got the remote control. So as long as the awning continues to work like it does right now, I’m tickled to death with it. I love SunSetter and I'm very satisfied.

We had a portable shade up and it wore out. We heard a lot about SunSetter and we bought a motorized awning from them. Its color is brown, with some goldish brown, and its width is 12 feet. The team was very good. The installation was okay, but the installers didn’t anchor the awning well and they had to redo the installation. But the awning has been working fine since then.

I've had awnings on my motorhome and I've liked them. They are a good shade blocker. SunSetter's got a good awning and a good name, so I decided to go with them. I had no problem with SunSetter, but I've had problems with the people that put it up. I hired Awnings Made Easy to put the awning up and I've talked from top to the bottom. My awning's still not up and it has been probably 10 appointments, but nobody showed. They keep giving me all kinds of excuses -- the guy broke his hand, another guy never showed up, and one guy got sick. Every time I call, I get a different excuse. They give me another date, but when that date comes, nobody shows up. They were supposed to call me Thursday, but they never called. They won't tell me exactly what the problem is and they won't even give me the name of the company that's coming. They also said that they don't give phone numbers out.

I can’t stand in the sun, so I needed an awning to block it. I went with SunSetter Awnings after I saw their advertisement and I told them that I wanted to block the sun. The rep measured and put the awning up. I purchased the one that's a bit gray and with both the remote and hand-crank. I wanted the awning for the shade over the top of the table out on the porch, however, it isn't where I wanted it to be. And it isn’t big enough now, but it’s all right. It's either they didn’t do it right or I didn’t say anything. It was hard to do this porch because it has another roof on it too and they had to go around that. It also cost me a little more than I thought it would and I’m dissatisfied in my experience. They are not living up to their agreement on their advertisement.

We had purchased an awning from SunSetter about 12 years ago and it was shot. We went back to the same company and the representative named Chris was very good. He explained everything to my wife and me. He's down here on the cape and he does a lot of their work. The awning is motorized and has very good material. It's perfect and is working well. My wife's bridge group is playing under it right now. So, everything is peachy and I would recommend SunSetter Awnings.

We have lots of trees in the backyard and a large deck which had no protection whatsoever from the sun. I saw the advertisements for SunSetter Awnings and got a couple flyers in the mail about them. Also, the company that was a dealer for SunSetter built our deck around our pool and we knew they were very reputable. So, we called them and bought our SunSetter awning.

I like SunSetter and their salespeople were really nice. I bought a motorized awning, and an old neighbor, his daughter and grandson put the awning up for me. But it took three people to lift it up and the grandson didn’t get off for an hour. We had gotten everything ready, sat and waited to get him to help us lift it up and put it on the brackets. But the awning is neat and it knocks heat off my house and saves a bundle on air conditioning. It's very good quality and everything fits like a glove like it was tailor-made. I have a 12 x 40 deck and I put the awning on the far end where the steps are. I have a door going out of the house right underneath it. The problem was that it was a bit low on the bottom end. I didn’t have enough room in under the roof and I had to take my screen door and the storm door off in order to use it.

It was hot outside and we were rearranging our deck. We saw an awning ad on TV and thought we'd get somebody to come here and talk to us about it. And then once the SunSetter rep came and talked to us, we were sold. We bought the one with the remote control where the awning electronically goes out. The installation experience was outstanding. However, I felt kinda bad for them because it started raining before they finished. And they stood out there and finished in the rain.

The SunSetter awning isn’t attached to the ground and I want the freedom of moving it back and forth when I want it out. A year ago, I went to get it and their team came out. They measured and told me it wouldn’t fit. They said I didn’t have enough room to put it up because we’re in a townhouse and they weren’t sure. I tried to talk to the man but he wasn't forthcoming about anything. I was upset. Then I was out walking my dog and I went by another townhouse where I saw an awning. So I called them up again and told them that there’s one in our area so maybe they wanted to come out and remeasure. They did and they were fine after that. The installation went smoothly. I got the motorized awning and I love it. Now, we enjoy our outdoor activities much better.

We had two trees in our backyard that died and instead of planting a tree, we thought we'd get an awning for our patio. I got online, then SunSetter Awnings sent me a complete packet and freebies. We were thinking about getting an awning anyway so we went ahead with SunSetter. We got a good price. We got side shield, lights and wind sensor and I felt that I could install the awning myself but the instructions were a little vague. We decided that instead of doing it ourselves, we got The Windows Place to do it for us.

I purchased an awning so that everything at the back wouldn't get wet. SunSetter Awnings had a lot of easy promotions. I bought the awning from SunSetter's retailer and the guy who installed the awning was the fastest one to get back to me, to come by and give me an estimate. The installation was quick as well. He easily put the awning up and it didn’t even take two hours to do it. We’ve had a couple of windstorms here and the awning is still working. I placed the sensor and I was out not too long ago and when we got back, the awning was retracted. I knew that something had happened but I pulled it out again and everything was fine. But I would like to have a little bit more training on it though because there are things I still don’t know how to deal with, like if I don’t want to extend it completely out and I want it halfway out, there has to be a way to be able to stop it. But overall the SunSetter awning is a great product.

I called Sunsetter on 28 JUL 2018 because the fabric in my awning was developing holes in it. I bought a Sunsetter awning on 4/23/2016. I was informed the fabric is not covered under the warranty after 3 months from purchase date!! To replace it will cost is $503! The operator said she would give me a $150 discount! I do not have $350!!! After 3 months from purchase date, the company "pro-rates" the cost of a new awning. And after you purchase a new awning, guess what? The warranty is not renewed from the new purchase date, but from the original purchase date! Nice! If I had known this, I NEVER WOULD HAVE PURCHASED from this company. Thank goodness I did not waste more money and buy the "retractable" awning! I find it odd very few complaints noted about this company! Very poor consumer practices.

Everything went very well with SunSetter and I’m very, very happy. When their sales rep came out, she was knowledgeable about the product and was helpful. She also went to extreme lengths to help me because the configuration of the house included a small deck from the upstairs window, so we had to try to design something to attach the awning to. Between the two of us, we got it down. When the contractor came for the installation, he was a big help too. The crew that came for the installation did a very good job as well. They covered all bases. The unit itself is working very well.

I wanted to put something in to be able to use a certain area of my home and went with SunSetter Awnings. I like their reputation. They did a good job with the installation and I'm very happy in dealing with their team. I recommend SunSetter Awnings.

I had a canopy in the back and I needed to replace it with something better. I needed shade. SunSetter is the only awning company I’ve ever seen advertised on television. I called the installers directly and they handled everything for me. I already knew what I wanted but they assisted me with some decisions. And the installation process for the motorized awning that I bought was simple. I would recommend SunSetter Awnings and I would also recommend getting the motorized awning rather than the manual.

We’ve had SunSetter for a long time and it worked well for us. The earlier one got taken down by a storm and we had an electric one put in now, and that goes in and out all by itself with a remote. It works beautifully and we enjoy it very much. We love it and we're glad we have it.

I went online at SunSetter and ordered a 10 ft patio awning. The website stated delivery in 2-4 weeks. It is 8 weeks later and still no awning. After calling numerous times, was told production was behind due to the season and backordered parts. Also the brackets needed to install the awning are also on backorder. Finally get an email stating awning had been shipped and got a tracking number from UPS. Delivery date was supposed to be 2 days ago per UPS website. After calling for 2 days, now find out they cannot locate the shipment! Brackets are still on backorder. Never order from this company! After researching more, I find this has been a common problem with this company. Save yourself the stress and find your awning elsewhere.

I put a new deck in last year. And so, I thought this year, I'd put the awning up so that I could use it ‘cause it gets too hot in the back. We looked at this many years ago and my husband didn’t wanna do it ‘cause he thought it would make the kitchen too dark with the kitchen windows, but it's wonderful. I love it and I'm so glad I decided to go with this direction. The team of SunSetter Awnings was very nice. They were scheduled to come one day but they had to call and cancel ‘cause they had a problem with something that was coming in that didn’t get there. So, they came at 5 o’clock in the afternoon. They wanted to get it done cause they were in the area and they were here ‘till 7 o’clock. I wasn’t in that big of a hurry, but they just wanted to get it done for me. So, I really appreciated that.

I have a back patio and I'd been using a Coolaroo sail over it. I'm getting a little older, so I spend more time at home and out on my patio. SunSetter is on TV and I got something from them in the mail, and the guy who mows my lawn says he's had a SunSetter awning for 15 years. I got a reasonable chunk of change back from my income tax and I put it into an awning. The salesman came out, no pressure and told me what to expect. Then the two guys who came out and installed it were wonderful. They took an hour and a half and explained everything in detail. They could not have been nicer and I felt very comfortable having them in my home.

The rep from SunSetter was a very good presenter. He gave all the details and the answers to all our questions. They installed the awning in about three hours, and our experience went pretty well. Before, our family room would get too hot with the sun coming on. But now, we can sit out back on the deck because it's not that hot.

I'm very happy with my SunSetter awning. I looked at it a couple of years ago then I finally decided to go with it so I could get rid off of all my umbrellas on the back deck and use the big awning. The sales rep conducted himself the way I would expect him to be and he knew what he was talking about. Everybody was extra nice and the two men that came here to install it did a good job and cleaned up after themselves. I was quite pleased with the whole operation.

The woods next to our property where we have a greenhouse were cut down and it went from a wonderful sun solar room to a boiler because there were no more trees for shade in the summer. We saw an ad on television for SunSetter Awnings and we thought that might be the solution to our problem. So, we called the local number and the man came out to see if it was possible to put an awning over the greenhouse. I wasn't sure how the remote would work or any of that or if the awning would fit or clear the greenhouse but it's perfect. SunSetter's team was also wonderful, delightful, clean, and neat.

I put a new deck in my house and I needed shading for it. I researched and found SunSetter Awnings. The reviews were good for them, then I talked to their local guys. I felt comfortable with them and I decided to go with them. But the first group that I went with were a little unorganized. There was a miscommunication between the salesman and the owner/operator of the store and when I called a week or so before my order was supposed to arrive, the salesman found that my order hadn’t even been placed. But he was very amenable. He apologized and returned my deposit. So, that wasn’t bad. But at that point, I felt uncomfortable dealing with them and I cancelled my order.

My daughter and son-in-law have a big deck in the back and the sun comes in on them pretty much. So I decided to help them out and bought a SunSetter awning for them. Their team provided what they said they would, so I was pleased with it. My son-in-law had a bit of trouble putting the awning up, but that was because he needed some help mostly. The awning I bought is motorized. I got the protection from the wind too, which seems to be fine. Since then, my daughter and son-in-law have been pleased with the awning.

I had an awning before and I wanted to update it so I got another one. The experience I had with the SunSetter Awning team was a little rocky at first. I couldn't get a good date on when to put it up and it messed with me. They said it would be in two weeks and it ended up being a month. They just talked around the date. But the people that put up the awning were okay. I got the beige SunSetter awning that's electric and has a remote control. The new awning is easier for us to use. All we've got to do is push a button for it to go on out. With the old awning, however, we needed a couple of people to put it out before and bring it back in. But overall, my experience with SunSetter was mediocre and I wasn't really happy.

I've had a motorized and a standing awning from SunSetter for a month now, but I can't get them to go down. The installation team was very nice though, I just noticed that I can't get them both to go down after they left. I was overcharged too. When SunSetter advertises their awnings on TV, it's $599. How come I had to pay so much?

I've seen two other awning companies, but SunSetter's electric thing was better. I got the black motorized awning for my back porch. When the sun comes up, the awning keeps it shady there. I installed it myself and it wasn't much of a job. I had to have some help to lift it at the end, but that was it.

I have a deck that looks out over a lake and it had no cover, so it was hard to sit out and enjoy the lake on a sunny day. I saw an ad for awnings on TV and I thought, "I need one of those." I had looked online and other people had said that SunSetter was the better one. The SunSetter team was great. They were very helpful, answered my questions and gave me the information that I needed. I got a retractable, extra large awning. It is automated and I like the automation part. The installation went perfectly. And it was on time, when it was promised. The installers did not leave a mess, too. The only thing that I had wished would be for some way to install a ceiling fan in the middle, which I think is not possible. All in all, my experience with SunSetter was excellent. I'd recommend them, and I have referred my agent to one of my friends.

My deck gets a little sun and I saw SunSetter Awnings advertised and it looked like a good one, so I called them. I wanted a solid black awning but they didn't have it so I got the tuxedo black-colored one. It has a little white stripe down and I really like it. Also, the awning is motorized but if the power is down, it has a backup. Overall I love the awning. I have a dog and she stays out there more.

SunSetter was the only awning company that I knew about. My interaction with the sales rep was fine and I would’ve held off the purchase if I didn’t like him. So, we got a motorized awning about two months ago and it does what it’s supposed to do.

We had SunSetter awnings before and they lasted for 15 to 20 years. Recently, we replaced our old sets and we went with SunSetter again. It took me forever to get these things put up. They didn't send all the parts originally and they kept saying that they would send all of them. We ordered these things in April and I had one up a month ahead of the other one before I had all the parts for the other one. In fact, I just had the other one put up last week. So, it was kind of a hectic experience. But other than that, their reps were very good.

I have a lot of sun coming in the windows in my kitchen and I checked with two different awning companies. The other one was more expensive, but with SunSetter, it's here in Omaha and I saw a lot of good reports, so I went ahead with them. I've had a great experience during my purchase and somebody came to do the installation. My awning is motorized and I even had a little problem with fraying on the awning and they came out and replaced the balance. I would recommend others to go to SunSetter Awnings.

My friends have SunSetter awnings and they’ve been pleased. They’ve told me how they are and how long they last. Since my deck gets sun all afternoon, I couldn't use it and so the best thing I could come up with was a SunSetter. Their team was great when they were there. They put the awning in and installed it pretty quickly. They went over everything with me too. I got an 18x10 motorized awning in grey color and it's a very good investment. I also have the wind sensor on it to make sure nothing happens with it.

I had to come up with a solution for the back of my home getting as hot as it did. I called one of SunSetter's distributors, Toms River, and spoke to the owner of the office. I was then referred to an individual who worked at a Middletown office. He came over and he was personable and informative. What I wasn’t happy with was they didn’t have an accurate representation as to the color and the pattern styles. The book that they had didn’t offer proper visual representation of the product. And in looking at something that’s made of fabric, I would’ve thought that the sample choosing would've been like from a fabric book as opposed to a rendition or photograph of something, which is always something to speculate.

We wanted to put an awning up last summer because our patio gets sun all day long and it stays hot. I've seen SunSetter awnings advertised and so I told my husband that we needed one of those. The little guy who came to talk to us about the awnings showed us the samples, measured, and told us what they would do and the guarantee and warranty. He was really good. Then on the day that the install team came, it only took them 45 minutes to get it up. They talked and they were pleasant.

A year ago, with all of the SunSetter ads that I saw, I thought the awning was great and I would love it. I like to sit outside whatever the weather is so the awning would be good for me. Even if it was raining, I could sit out there. I wanted to get one so I got in touch with SunSetter and they put me through to a local dealer, who came in and spent five minutes here. He looked at the wall and he said they could not do it as there wasn’t enough space above the window. My one wall facing the sun is completely window and it goes all the way up to the edge. He recommended I go to Home Depot and ask them if they had a tent that I could use. I lost that idea and did nothing more about it.

We get heavy sun in the area of my deck. Our experience with the SunSetter team was good. We got a 20-foot motorized awning, and the installation went well. However, some of the communication back and forth once I settled on it was slower than I liked, but I am pleased.

It was very hot on our top deck. My neighbors got SunSetter and they gave me their name and I purchased an awning from them as well. We had a particular guy that came out, and he showed us the samples, measured and explained everything to us. He was good. We were promised an installation within three to four weeks. But it took a bit longer than that. I had to call them several times and they told me that the product hasn’t been shipped yet and there was nothing they could do about it. I told them that I wanted to get my awning in before Memorial Day. I waited another week and I tried to call again. The lady I spoke to said that they would call me.

I got SunSetter out of a brochure I received and my husband and I are happy with the awning that we purchased from them. It's expensive but we have it for a couple of months now and it's holding up fine. We were supposed to get some kind of cover as a free thing, but we never did. Also, we had a bad rain and windstorm and the thing got stuck. We fixed it ourselves by pushing it back out and redirecting it in, but it's supposed to go in automatic and it didn’t. Other than that, their reps and installers were great and we would highly recommend SunSetter Awnings.

We were redoing our backyard and we also needed some shaded area. We chose SunSetter Awnings for the overall cost and availability, and the installation was fine. It only took a couple of days because of the weather. The SunSetter team that came out was really good. They were available for when we needed and handled everything appropriately. So, if you are looking at an awning for yourself, I would recommend SunSetter.

This is our second awning. We had an older XL900 10' manual awning for 18 years and loved it. This time we wanted to get a wider one, so we purchased the 18' manual. First of all, this bigger awning is not easy to open or close, and we wished that we opted for the electric version. Secondly, when rolling the awning up, it makes a horrible (embarrassing) squeaking noise. Also, in the last year, we have had to replace BOTH handles. When we called to have the handles replaced under the warranty, Sunsetter charged us shipping and handling for both handles. We are very disappointed with Sunsetter, as this is not good business.

My mother wanted a bigger awning and the neighbor recommended SunSetter. Their team was polite and friendly plus, the awning came in quicker than it should have and it was a very good experience. The installation was fine and it was all done in one fitting. The awning is beige with some stripes on it, motorized and it is attached to the house. It’s bigger compared to the other one and my mother pulls it out to keep the house cooler.

I have a deck that's on the west side of the house and there's also a big window there. I thought I'd put an awning on there and keep the sun from coming in the window and also shade part of our deck. Moreover, I have relatives who purchased an awning, so I thought I would. I thought I would go with a different company and gave them my information. I went and saw those people, but they didn't get back to me so I decided to purchase from SunSetter.

I built a new place and I had all the trees cut down. There was no shade, so I needed something for it. I got the 18x20 motorized awning from SunSetter and it's supposed to be the biggest one they make. It has a maroon and tan color and it's striped. The awning is over my patio because I'm on the lake front with the wind blowing and it works out great. I also had nothing but good experience with SunSetter's reps. The owner himself came over and did all the measuring. Then, the installation was great. I got the wind sensor as well and I had that winter metal cover put on the awning. So far, I’ve had a couple of my neighbors come down and check the awning. I highly recommend SunSetter.

I've seen all kinds of commercials on awnings and I thought I'd try it. I like the different styles that SunSetter had. They came and talked to me about it and I made my choice. I bought my 12-foot motorized awning through them directly. It's beige and brown, the color of the house, as I wanted it to go with the house. Sunsetter told me when they would come and they came. The installers were very good, nice and quick. They did a wonderful job and the awning is working just fine. Everything went very smoothly and I'm very pleased all the way around. I was out shopping one day when we got some higher winds and I had not retracted the awning but when I got home, it was retracted. It just automatically shut itself and that was just wonderful.

Out of 5 new EasyShades 1 had a bad motor and needed replacement. Arrangement via phone call was the easy part besides the insistence to charge me $50+ for the replacement part with the understanding I would be reimbursed after the broken part was received back at the location in MD. Shipment was prompt within 6 days and everything worked out ok and the broken part was returned immediately arriving again after 6 days at their location. I placed a call after 6 days to inquire about the reimbursement and found out that they pretended not to know if they received the part yet. Based on the FedEx tracking # they finally admitted that they had received the part.

I had a very sunny area and we couldn't even sit out there, so we decided to get an awning. I had SunSetter in my other house and it worked well. My interaction with the awning representatives this time was very nice. They were very friendly, professional, and very polite. Even the workers that came to put it up were very nice. I got the retractable one with the push of a button. I have outdoor space, so having the awning definitely enhanced it. SunSetter Awnings is great and I have already told people to get them.

We couldn’t sit out there on our deck at my shore house without something. I saw SunSetter Awnings at a home show and thought that I should do it. I have an awning at the house but it was a manual and we had never opened it in four four years. SunSetter's reps took it off which was a plus. But the salesman told me I was gonna have to take off the screen door and a light that was above it. It was discouraging and I almost didn't order the awning. I declined even during the installation that day, but the guys that came out said they didn't have to touch any of that. They worked around it.

I had a deck put in. It's south facing and it's hot outside. I am a shade person and I wanted to be able to be outside and not have to be in the sun, so I decided to get an awning. The reputation that SunSetter Awnings has made me choose them over a different company. I asked for information and got a call from the dealer. Thereafter, I had a fantastic experience with their team. They really went through all the options with me and did a drawing and how it would work. The rep was really nice, so I felt comfortable buying the awning from them. The installation experience was really good and they did a great job. They explained everything to me after they left and it was really good. Everything was done in one visit.

I looked at awning companies and liked SunSetter's value and services which made sense. The salesman I had filled out the forms and responded. However, after the sale was made, he didn’t have a great response. He was strictly a sales guy. The awning I got had wind sensors. It's 10 ½ feet long and automatic. It's really cool and I like it. Furthermore, their installer knew what he was doing. All in all, I had a good experience with SunSetter and I’d recommend them.

We purchased a retractable awning with all the bells and whistles, which was installed in Aug. of 2017 and were very happy with it UNTIL after having the awning for 10 months, on 6/25/18, the wind sensor did not function properly and the awning was destroyed, along with the lights, hardware, etc. The damaged parts were reordered on 6/26/18 and to this day, we still have no awning and have been told that it may be the end of July before they are shipped.

Our backyard faces the east, so we get a lot of direct sun for half a day or so in Arizona. We wanted to keep the house as cool as we can, so we shopped around for awnings. SunSetter seemed to be the most recognized brand and I wanted to have something of quality and good reputation installed. I looked them up directly online and called the 1-800 number. They put me in contact with their local distributor who was very prompt. He also seemed experienced and knew what he was doing. He knew the product, his recommendations and what we were looking for. Also, he was very attentive. Even through the installation process, he called, followed up and showed up when he said he would. He installed a mid-grade, electric awning with a motion sensor.

I happened to run into SunSetter Awnings at the fair and I bought a motorized awning. It wasn't my first one but I used somebody else before. I had the SunSetter awning installed by somebody else and they provided fine service. The awning does what it's supposed to do but the whole thing could have been free.

I was not able to sit on my deck all summer long. It was so hot out there, you couldn’t go out to even walk in your bare feet. My daughters encouraged me, they said, “Mom, you really need to get a SunSetter.” And we went for it. My neighbor down at the end of the street was the only one in this whole neighborhood that had one and I saw a little bit of how they installed it.

The hurricane took down the tree that was shading the house, so we purchased an awning. We decided to go with SunSetter because of their reputation and the installation was outstanding. Our awning has a color that goes well with the house and it’s 12x14. If someone asks me about it, I would tell them the same thing that friends told me, "It's the one to get if you’re gonna go that way."

I got a good carpenter who put a pin in the awning so he could hang it. It didn't take him long and he did an excellent job. Now, the awning helps us enjoy outdoor activities more. When my grandson comes here, he plays there. He enjoys it too and he also invites his friends here and they have a good time. I would recommend SunSetter to anybody.

I liked that SunSetter awnings was local. When they came in to get information, it was all good. Their guy was pleasant and knowledgeable and their team was okay. I bought a 16-foot, motorized awning and they did a good job installing it. However, they put a slat on it when I asked them to put on a little bit of a pitch so it's collecting a lot of water. I'm thinking about calling them back to tell them to fix it. Nevertheless, the awning is pretty and the equipment is fine. I use it during the evening and weekends, as well as when I have monthly visitors.

SunSetter has more quality and more value. A guy named John called me and he was right on the time and the date for getting delivery. He was also on time for the setup and for putting the awning up. He did a good job, did the follow-up and asked me if I was okay with it. We like the awning and it is nice to sit down in the sun and the heat and be in the shade. We use it every day and it works perfectly. However, it has a flap in the front and the bottom, and the flap that hangs down on the end of it is like a wavy cut. I hang some fishing line and weights on it so it doesn't flap as much. And even when it's retracted, the wind is flapping it up and down all the time and the inside of it as well. Also, SunSetter awning’s price is a little steep but if you want one, you got to pay for it. Other than that, everybody should have SunSetter and they would love it.

We needed some shade from the sun on the window. We worked with SunSetter because of the quickness of it and their reps were very professional. The awning that we got was brown and it's automatic. It gave us shade on our window. We were satisfied with it.

Awning did not arrive. Ordered and paid for over a month ago, getting nothing but a runaround from SunSetter. Customer service tells me they will contact UPS Freight but I have to wait another week before I can put in a claim and they will send out another awning. Looks like it'll be another month before I can expect. Summer will be over.

Purchasing an awning was something we wanted to do and we chose to go with SunSetter Awnings since they had great advertising and references. We bought a 16-foot motorized awning from a dealer. The time they spent with us, making sure we understood what the product did and didn't do, all the different options, how the installation was gonna go and good, straight, and honest communication made purchasing a superb experience. And the installation was perfect. The awning covers the patio off the sunroom and my wife likes to use it as a shade for the picture window that looks out over it. Overall, it was worth the expense.

We have a portion of our deck that’s up against the back of the house. It gets a lot of the afternoon sun and we spend a lot of time out there because of the pool. We've talked about getting an awning for several years and we just decided to see how much it costs. SunSetter was the company we heard about the most and I haven't heard anything bad about them, so we went their route. We had no idea what it would cost and we were a little taken aback by the price. But it was well worth it. We got a 17-foot long awning from them. We got the one that has a beige and brownish stripe to it because it matches the brick and the mortar on the house well. We’ve also got the LED lights and the wind sensor. It looks really great.

I've seen awnings from SunSetter advertised in different places and I liked the looks of it. I also figured that it was the best so I got a motorized awning. It's ivory and brown-colored and has a cover on it that matched the siding perfectly. The unit was delivered to where I wanted it and I put it up myself. And the installation was simple. All the directions were good. It took me a long time to do it because I did it in little pieces but when I had to lift it up there, I had to have two of my friends help me because the awning itself weighed 90 pounds. The awning has made the back part of the house cooler because the sun doesn't shine in the sliding door anymore.

I have a deck out and it overlooks the lake but in the afternoons, too much sun comes in to sit in it. I didn’t want anything permanent so I got a SunSetter. I looked on the internet, liked what I saw and I talked to the rep. He knew his product and I’m happy with the green, motorized awning that I got. It was for a new log cabin and I have an architectural design for it, so the installers looked at those. There wasn’t enough room underneath so they mounted the awning on the roof. They did a good job and did it all in one trip. I’m pleased with my experience with SunSetter Awnings and I’d recommend them to a friend.

We purchased our second power-retractable SunSetter Awning late in 2017. The previous one had served us for about six years, and we wanted a much larger one. The new model features remote control; but, apart from that, I cannot say it was an "upgrade." SunSetter's manufacturing standards have clearly dropped significantly over the past half-decade. Everything seemed more flimsy. As we did the first time, we ordered the unit through a SunSetter-Authorized Installer. They brought it in and installed it very professionally within one day.

Worst service I have ever seen, woman was fast in making the sale and then completely disappeared. She failed to mention two people are needed to open this thing even though we explained the circumstances and that husband would not be here all the time. We want to return this thing but she will not answer our phone calls. Even the installer could not reach her. WE are out $1,000 and we cannot use this thing. Very disappointed and don't know what to do next since she has not shown up or answered any of our calls. She should be put out of business.

My son-in-law has had a SunSetter awning for five years and enjoyed it very much. I have a very Western exposure and I needed something to cut all of the sun. It took about five weeks from purchasing to installation of my SunSetter awning and everything was terrific. I was very impressed with the fella that came in and gave us all the pertinent information as well as the people that installed the awning. We got a motorized model that's 16 feet wide and it's cream colored. It had to be readjusted today because it had to be more on a slant so that it would do a better job protecting the patio. And the same fella who installed it did the readjustment. He was here a half hour max and he was very careful and checked it thoroughly. So all seems to be under control and I'm looking forward to being able to use the awning.

We have a lake house Trex deck that when it hits right at noon, we cannot use it unless we have some kind of a shading. So, besides putting a screen porch, cost-wise, we decided to go with an awning. Our deck is a big one, so we got the SunSetter's biggest motorized awning that covers the majority of the deck. SunSetter first came out with a laminate material which was cheaper, but knowing a little bit of difference in the materials that are used, the laminate will not last as long. So, the one we got is a new material that fades less, is woven, and has a longer warranty. The cost, on the other hand, was twice as much.

Our SunSetter awning works really nicely and it’s always reliable. SunSetter's sales team was good and they knew what they were talking about. The installers did a good job as well. It didn’t take them long to install our maroon motorized awning. Everything was good. Now, I can go out there when the sun is out. I'll be in the shade and I'm spending a lot more time outside now.

I had put a SunSetter awning up when I moved into the house in 2000-2001. The components of the awning were stainless steel. The arms look like they were powder coated with very high paint quality. I covered the awning in the winter, and if it got rained on, I let it dry out before I rolled it back in. After almost 18 years, the fabric started to fade out a little bit. It aged well and I figured I wanted an awning in another part of the house too.

I had awnings before with SunSetter. They were years old and I was ready to get new ones, so we decided to get another one. My son ordered it for me. I sat there with him when he ordered them and the reps were just patient with him and they answered every question he asked. I couldn’t ask for nicer people to work with. We have the awnings up and I am enjoying them very much. And I've had a lot of compliments on them. The other ones that I had were manual and I always had to call my son and have him come out and install the awnings because they were too heavy for me to put up and take down. Now, these are the electric ones. It makes that much easier and I can do it myself and I don’t have to bother my son.

I would refer SunSetter Awnings just like the friend who referred it to me. Before SunSetter, I was getting the $500 ones from Home Depot and they were blowing away in the wind. We purchased a motorized SunSetter awning and our experience has been very good. They came and installed the unit. Then we had a couple of minor issues but they came out and resolved them quickly.

My SunSetter experience was very good and I have really enjoyed it. About 10 years ago, I thought of getting an awning and contacted them, but they said what I wanted could not be done. I used to have a portable canopy that I would put up every year, but because I'm wheelchair-bound now I can't do anything like that. I wanted to try Sunsetter again to see if we could do what I wanted differently. I called and this time they said they could do it, so I had it done. I had a good experience working with the rep. I was allowed to pick out the color. I also wanted it motorized and I was able to get that, as well as anything I wanted. I had it installed in our back deck where I get sun all the time and it's being mainly used for shade. The installation went very fine. They came over and had gotten it all set up and working in just a few hours. They did a very good job and I'm well satisfied.

We've been looking for an awning for a couple of years. The time was right and I decided to get a motorized VXL awning. I saw the ads at Costco on their online but the problem is there's no option if you want to buy the awning that way and then be able to contract with SunSetter to have it installed. So I looked at that and my contractor who does work for me absolutely refused to install it. He didn’t want liability, so it was difficult it cut some of my options. I got SunSetter's local dealer who gave me discounts on the installation but I wasn’t able to talk care of any of the sale items that they had through Costco -- the free hood, the free cover, the free closer and things that were included. I wasn’t able to avail myself of those because I had to get it through a dealer to get installed.

We purchased a smaller awning a year before and we wanted an awning for our deck. There were a lot of advertisements about SunSetter Awnings and we liked the quality of the one that we put the year before so we decided to go with SunSetter Awnings. They were great. The rep came here and was very, very courteous. We had to move a heap of furniture and they were very accommodating.

Jerry was very nice but I was kind of rude in the beginning. I didn't visualize it in my own mind with the way SunSetter designed the awning but I backed away and I was just sitting with some cash put away and not using it, so I called and told them to come over and install the awning. The installation went fine, and the awning turned out to be very nice. I like it.

I have a 15-feet wide and 10-feet long deck in the back of the house and I couldn't enjoy it in the sun in the afternoon. I've seen SunSetter Awnings a lot and they've been around a long time. I like that SunSetter's awning is retractable. When their salesperson came, I already made up my mind that I wanted it and it was just choosing the fabric which was very easy to do because of the color of my house. And I got a beige green striped awning. The installation was fine and the installers did it in one morning. They may have put it up a foot too high, but I can live with that.

We ordered a 10' awning from Sunsetter on May 2, 2018 (Shipment #1). #1 shipped on May 22, and Sunsetter took our $1089 on May 22. We were told one of us had to be at home all day to sign for it. When it came it was damaged. We sent it back. After 2 or 3 phone calls we were told another would be sent but our account would be charged (which we had to explain we already paid for it!). Shipment #2 was sent and we waited. Nothing came! We called again, and found out #2 got lost! The shipper didn't know where it was and neither did Sunsetter. Sunsetter apologized saying they would "expedite" the shipment of another one (#3) as though they were doing us a favor by putting a rush on it.

We couldn't sit or eat outside, all out in the sun so we got a motorized SunSetter awning and the man and woman we worked with were fantastic. They were real nice and friendly. You could talk to them and they would talk to you back. The installer said that was the first time he ever had to put an awning on a brick house, but he had no problem with it. I sat there and watched him. He took the time, measured everything and was good at it. We enjoy the awning. Get one because they're good.

I saw SunSetter's commercial on TV and then I saw that they had gotten awnings to a couple of my neighbors. I went over and looked at theirs and asked them how they liked it, and then, I decided to get a motorized one. The installers were good, knew what they were doing and they got it up. It was a little difficult because they had to come in the house and find some studs because they said it would never hold where they originally were gonna attach it. So they made sure that it was attached to something that was gonna hold it. I like my SunSetter awning. It works. I make sure that if I'm here, I put it out every day in the front. It keeps that part of the house cooler. But this summer, we had some good wind and the sun is out, but I'm afraid to leave it out because the wind might grab it and throw it. It lifts it up and down.

Our house faces north and the sun beats down on the deck and into our big window, which is our eating area. We wanted something to help with the shade when we're outside and inside so I did some research. A family member had bought a SunSetter 15 years ago, and they've always raved about it. I also had a gentleman come out that sells SunSetter and other brands, and he recommended SunSetter for the best value. So I decided on getting a SunSetter awning.

I wanted something to put on the deck outside, and I'd like to sit out there but not get roasted. SunSetter Awning's price was right and I got a blue and motorized awning from them. Their installer was really nice. He was very informative when he showed me how to use the awning. But when he came to put the awning in, he didn't have the motor for it so he used one of his motors to put in. In addition, the stuff that we were supposed to get with it didn't come, and he had to figure out what was going on with that. I thought all of the stuff was supposed to come at the same time, but we got them two weeks later. Even our grill was late, and they said it would be here the week before they put up the awning. But we got it three weeks after we got the awning. Other than that, my experience with SunSetter was pretty decent. I've used the awning a couple of times and I like its quality.

The awning is very nice since it keeps the sun off the deck. I had an excellent experience with the Sunsetter team. It only took them a little more than an hour to complete the installation. By the time they got up here, they got down and got it out. Overall, Sunsetter was great.

The motorized awning that I got from SunSetter is really nice. I really like it. They did a very good job and everything seems okay.

We've been wanting an awning for a long time and we just wanted to go. We've heard a lot about SunSetter Awnings and we liked their products. Their sales team was great. They came out on schedule and performed well. However, to get a hold of them, you have to leave a message and then they'd call back. It would have been nicer if you could call and set something up immediately. But other than that, it worked out really well. SunSetter came out and did the installation. It went well and was done all in one day. They worked really quickly and very professionally. They did a nice job. The awning is attached to the house. It's a tan color, and it is automatic, in and out. And it has the wind sensor on it. We put the awning out and it gives us shade. So far, we've only had one day where the wind was high enough to bring one of them down. Other than that, they stay out and we leave them.

MT Zion a professional Sun Setter installer - My one year old SunSetter Awnings fell down. I had purchased awning and wind sensor June 2017 for $4000 The company as per advertising stated can withstand 50-75 miles per hour winds. The day of this falling down we had 10-19 mile winds (as per 'National Weather' report) gusting and sensor did not close awning. Now I have damage awning, had to cancel 4th of July party that 10 minutes later would have injured a family member. SunSetter claims NO responsibility. I must pay $1000 to fix and enjoy my $4000 awning. If anyone is used to Pennsylvania weather this awning was used for 20 days prior to falling off and ripping my 4 told home.

I was specific with the SunSetter salesperson that I wanted a wall-mount. I questioned whether or not it could be wall-mounted because if there was enough room on the soffit to get the awning mounted, and he said they can do that. He measured it and he did not pressure me into ordering the lights on the arms. But I wanted the lights, and I asked about that. I looked at the picture and the lights appeared to be in the arms themselves. And when it got here, the installers took one look at the back of the house and said they can’t put that on the wall and it's gonna have to be a roof mount.

We enjoyed the awning we had in our other home but we had gone with another company for that. The deck went out 18 feet and SunSetter couldn't cover it. We used the same type of fabric as SunSetter though. But for this house, we got a motorized SunSetter awning. It is 20 feet wide and it goes out 10 feet, which is as far as SunSetter can go. SunSetter's team was very professional when they came in. They did what they were supposed to and when something needed to be adjusted, they came back and adjusted it. They were a pleasure to work with and I've told friends to get SunSetter as well.

When I met SunSetter's salesman, I was impressed with his knowledge and his guarantee. He customized the awning to fit an existing deck that I had and I'm very happy with it. It's awesome and I love it. I use it mostly for shade as well as family gatherings and I'm very pleased with how it looks and its function. The guys who installed it were very professional and very helpful, too.

We see SunSetter Awnings on TV a lot and we chose to purchase from them. I talked to the people from SunSetter by phone and they were good. The only thing that we had a problem with was the salesman that sold it to us. He didn't tell us that the awning we have . We wanted the18-foot awning but when we got the awning, it was 12-foot and the salesman didn't tell us about that. So, we were sort of disappointed. But other than that, we like the awning. It's in good shape and has a motor with it. I would tell others that they need to get an awning.

I ordered. Was told it would be shipped in days, it was two months but my credit card was charged immediately. No hardware or remote when it arrived, then long time to get that but they were not surprised so I assume this was intentional. Speculation: is the company going broke and can't afford inventory or to order supplies. Bought from them before but this is a different company--incompetent.

I moved into a fairly new house and we needed an awning out over the patio. I got the motorized model from SunSetter and it has the automatic withdrawal. We used to sit outside but we have dogs here in the neighborhood and they said the clubhouse was not a dog park. They kicked us out of it so, we would go to different houses in the afternoons and it worked great. We were using the patio a lot but it’s gotten too hot. SunSetter was excellent but look out for the length of time you get it. They were slow and they said the 16-foot awning was lost in the shipment. The rep said he would be here in three to four weeks and he didn’t show up until about six weeks. But when he got here, he was in and out in a couple of hours and the installation was good. I was satisfied, the awning works great and I’m very pleased with it.

We have a lovely back deck that’s in the sun a lot of the time and I don’t like the sun so we decided to purchase an awning. We had priced out different awning companies, but we had seen the SunSetter at a home show. It was reasonably priced and a good product so we went with them. We got the 12-foot wide motorized awning with a solid blue fabric.

When I finally had the money, I went ahead and purchased an awning as I've been looking at it for seven years. My experience with SunSetter Awnings sales-wise was fine, but getting the awning put up was the biggest headache I had. It took me over a month to find the right people to install it because it was pretty heavy. I was looking for a professional and I Googled it and then there were some specific people that actually do the SunSetter. And when I first spoke with them, everything was fine. I had the awning done within a couple of days and the guys told me that I got a good deal.

We just moved to a new house and a lot of sun came off of our patio that didn’t have a roof over it. Instead of putting something that was permanent because we don’t know if essentially later on down the road we would want it enclosed, we decided just to go with something that could possibly be temporary. We purchased the awning and the prices were better at SunSetter.

The SunSetter motorized awning is a good buy and I'd recommend it. We wanted to keep this heat out and the awning has been working fine. The team who set it up had to work for four hours and they were good boys too.

We needed more time on our deck and more room if we had a large umbrella. The salesman from SunSetter was much different than the first one we had had come out to the house, and he was just being honest and sold us. We have a pool and got the awning installed by the deck. It was a good experience overall, and I would recommend them.

We live in a subdivision where we have to meet all the codes and to put a top on our deck, it would have cost us 30,000 or 40,000 because we would have had to take the roof off to go to the highest peak. We went with SunSetter because of their name, and our experience with the rep was very good. The installation went well too, except for the person who mismeasured. The awning was a little bit too long and too wide, and we had to wait a little longer and let them re-order. Once, the weather got extremely bad, and I told my husband that the awning was going up in the air. All at once, it started rolling in so we were pleased that it worked. Right now, I'm sitting under it because it is very cool. I have also recommended them to a physician that we go to church with. I invited him to come and look. He thought you had to have a post put out, but I said, "Oh no, you don't."

SunSetter Awnings have the most incompetent people in the region. The installers bore a hole down through the deck flooring to reach the lower level plug when they could've attached it to the plug that was already there. If they told us to do it, we would've done it at our expense, so they wouldn't have to bore a hole and run that ugly wire down to the sides of the patio. They also had to come three times to get us to sign the papers and we paid for it in cash, so it was awful. I was very displeased with the service. But, at this time, the motorized awning is functioning well.

We've got an enclosed patio that the sun hits a lot it keeps turning off heat so we decided to buy an awning. We had some estimates from other companies for different kinds and we decided that SunSetter Awnings is the cheapest. Also, their sales team had a nice attitude. We received the awning in about a week. The husband and wife team who did the installation were very nice. They got here 10:00 o’clock in the morning and left at 3:00 in the afternoon. We got an awning that has a motor. It is red and gold in color and it retracts itself. Having this awning has extended our outdoor living area.

My parents recommended me to SunSetter and they’ve had theirs for about seven years and love it. SunSetter was very helpful and professional. They were great with my son as well. The installation was smooth and the awning did settle. We have a young son and one on the way, so I can sit on the awning with the baby while the other one plays in the yard. I have recommended them and will continue to do so.

We moved to a new place where we now have an atrium. We like to be outside, but it was very hot to be outside in this place with the sun, and we wanted to have a corner where we could relax. I went online and saw the SunSetter awning, and I decided to buy it. I wanted to order an awning with stripes but I couldn’t get the one with stripes because it wasn't motorized. When you get to a certain age, the power should be in the device. So, I just got the plain, motorized one and but it’s fine, but it took a long time to receive it. The awning that we got is nice and I’m happy that we have it, but I also had to wait for quite a while until somebody installed it. When it was first installed, the remote did not work so they had to send us another one, and this took quite a while and I was not happy about that. But our awning is working now. I wanted the SunSetter awning and I like it.

I had a SunSetter awning last year. We've put it on the patio and we liked it very much. It did a super job for us to sit out there. However, we had a light ice one night and we forgot to roll it in all the way. The ice compacted and it broke the awning. When I called my insurance, they said they didn't cover it. But I wanted another one and while it was a double expense since I just bought one a year ago, the awning did what we wanted. It cooled the patio off. We also pulled it out to protect the flowers in our house, so we were just very pleased with it.

We have a deck that faces out to the south and it's in full sun for the majority of the day. It was just too hot to sit out there. SunSetter was available and the installers were about an hour away from us. When they came to install it, they took a couple of soffit pieces out from the ceiling of our deck and found that there was nothing to support the awning, so we had to put a beam in there so they could hang it up. We could not install it above the window because of how our house was built and we had to install it out further. It would be nice to know that you could possibly run into this when installing one of these awnings. It took us a while to put the beam up ourselves and we also had to order new soffit through the process. Other than that, the motorized awning from SunSetter is very nice and we really like it.

I put a deck on last year and I wanted someplace to be out of the sun, so we decided to purchase an awning. I knew someone else that uses SunSetter, so I went with them, too. Everything went fine with the SunSetter team. The installers were in and out of here in no time at all and they did a very good job. However, they were late the first time and their timing was a little off, although it was not that late. The awning that we purchased is motorized, cream in color, and connected to the roofs. It's been darn hot and I've been using it, but I close it at night. I would tell my friends to give SunSetter a try and see if they could afford to have one and to put one in.

It was sunny coming in our window. I saw a SunSetter Awnings ad and there was a coupon for money off. Their salesman was great as well as the installers and it took less than an hour to set up the awning. It goes across two big windows and the quality is very good. It's motorized and vinyl with black, blue and white stripes. We use it everyday. I'd tell my friends that if they need an awning, they should get a SunSetter one.

We had a deck that we've never used because it was so hot and sunny that it was almost unusable. We're just at 90 degrees right now and we wouldn't be able to use it unless we had an awning. SunSetter's good reputation made me choose them. Plus, I like the electronic part of it. It's automated. When I went online with SunSetter, they gave me a vendor that was in my region. It's a small company. I called and the owner came to the house. He took measurements, showed me the choices, the fabrics and the extra options. After picking out what we wanted, he had his staff call me. Then I just gave my credit card over the phone to his wife who was the customer service.

I had to replace my old awning. I went with SunSetter and their reps were very nice. They answered my questions and showed me how the awning worked. It's an automatic and they made sure it worked. I got the largest one which is a 20-footer and it has white stripes with blue. The installation went very quickly and very efficiently. They took the old frame down because it was broken then they put the new frame up and loaded the old one away. The SunSetter awning was expensive but it's nice and I would tell friends to buy one.

My wife likes to sit on the pool deck by herself. But there was too much sun on the pool deck and she wanted some shade. I saw the advertisement for SunSetter on TV and I liked it. They have a very professional and courteous team. We got the motorized type of awning, and their staff explained to me and showed me how to work the awning here. Our experience with SunSetter is awesome and my wife is loving it. We had our family reunion at the house and we used awning as well.

When I ordered the product and it was delivered, everything was fine. I got SunSetter's motorized model, installed it myself and got it done. I've used it for relaxation. I also bought an extra warranty for five years and so far, everything's okay.

My other house doesn’t have any porches. My neighbor showed me their SunSetter awning that they had for years and it was well-built and I wanted something that’d be durable. The SunSetter representative was so nice and I enjoyed talking to him. He was punctual and he also helped out in choosing the color. It took him a couple of hours to install and he was very professional about it. It is a freestanding electric model. We had to put it on the roof and I got the one with the grey and a darker black stripes. It looks good because the roof of my house is grey. The awning keeps my house cooler because I have sliding glass doors that make it into another room. Before, the porch was too hot. Now, my dog can go out there and enjoy running around a little bit. Everybody that comes to see the awning, I tell them who made it and that I was very happy with the service. I wish every company I dealt with was as good as SunSetter Awnings.

SunSetter did a good job installing the awning. But there was a delay in the appointment by one day because there was something missing out of the package. They were supposed to do it on a Friday but they called and asked if it would be all right on a Monday because they were tied up with the work they were doing on the Friday. I bought the awning for my wife because she has a really bad problem with the eyes. But she passed away on a Sunday, so they were a day late. She didn’t get to see it. But they did give me an opportunity to cancel the order, and they refunded my deposit. But it’s a memory and I still added value to the house. So I them come out on a Sunday and install it for me. I’m enjoying it so far. And I’ve recommended them to a couple of people.

It was hot in our area, I saw SunSetter Awnings' ad, read it and decided that’s what I wanted. My experience with the reps was great and they seemed to care about what I needed to order, why and how I wanted it. I got the blue motorized awning and it covered our back porch. Me and my two buddies put it up which took about an hour. It has a wind sensor on it and I had little trouble with that. At first use, the little wind thing didn’t wanna work and the awning would come in after about 20 minutes. It would be extended and it was just going by itself. The guy from customer service walked me through it and we eventually got it worked out. If somebody is looking for an awning, the SunSetter awning is the kind they would want.

I love Sunsetter Awnings. I had an awning for 15 years, and two years ago when I sold my house, it was still working beautifully and I was happy with that, so I went for the big one this time. I got a push button awning that's 16 feet wide. And since we live on top of the hills, I purchased the type that rolls up by itself if it gets too windy. The installers were also really good and very nice. It didn't take very long for them to install the awning. I use the awning nearly everyday because it shades my deck right off the house and I'm just very happy with it.

SunSetter offered some discounts so I got them for my daughter since they didn’t have any shade in their yard. Their team was good and the installation went well. The awning has a light tone and it has different colors of fabric. My daughter uses it when the sun gets really hot. I had a very professional experience with this company.

Joyce was sold on SunSetter Awnings by television advertising and we got the green and white motorized remote controlled one. It's attached to the roof and if we wanna sit in the patio, the awning covers our patio. So far, everything is fine. We love it and we would recommend it, and we had.

We've been wanting an awning for a while. The SunSetter team was good and they were able to explain everything. Then we had somebody install the motorized awning and they got it done quickly. We love our SunSetter awning.

I wanted to put a patio at the front of my house so I can run out and get up on the porch so I purchased a SunSetter awning. The reps that I spoke with were fine. I got the motorized type of awning which was good and the installers took about an hour to install it. So far, I've used it for shade and coming up on the porch.

I keep finding those canopies to put in my backyard but every time the wind or the snow came, they would break. And it was just a waste of time. So I wanted to try an awning this year. A commercial from SunSetter Awnings came up and I called them and their rep came to the house. When he was there, I got a phone call that my sister went to the hospital. So I told him that if I leave him, I'll come back. He was very courteous and nice. In the end, I purchased the basic awning from them. It's beige with the brown stripes and it has a remote control.

We just moved and the house had a nice thing used as a patio but it just had the concrete. Being in Mississippi, they get a lot of heat and moisture and I had seen houses that had awnings in pictures so I got information. Then SunSetter sent us things and told us about it. Also, my neighbor said he had had one in his former house, had it over a pool and that it was really helpful. We wanted to do that so we went ahead and got it. Sunsetter's customer service was very helpful in answering my questions when we needed to find out some information so we were pleased. So far, getting the awning from them was fine. And I know it will be enjoyable to be able to have that cover in 100-degree weather.

We bought a house and we wanted to cover our patio area. Since it was a limited area, the salesperson from SunSetter Awnings took the time to explain how different lengths awnings go out away from the house and which one I have to use to fit in the space that I had available. I had a good experience with him. We got a 13-foot awning in light brown that's motorized. I had SunSetter install it and it took them 15 minutes to set everything up which was surprisingly fast. Since it's super hot here, we use the awning as shade. We have all the windows on that side of the house and it keeps the sun off in the morning. We've told some of our neighbors to get SunSetter Awnings.

I had an awning in the past and I replaced it with a SunSetter. The sales reps were okay, but the company that they gave me to put the awnings up charged me about $600. I tired going to three companies that they referred me to and they wanted to charge me a ridiculous price so I ended up paying somebody privately to come in.

I'm very pleased with SunSetter. I needed it and spent $10,000 for the front and back. The sales rep was very good. He came the first time and my son made the deal and then he came the second time and we made another deal for the front because the front awning that we had for many years from another provider broke. They left the remote. I would have loved something like I had before that I press the button on the wall, but they didn’t have that. But they had the remote control that’s now with a pin on the wall so it does it with the same thing. My daughter-in-law chose the fabric and it came out very nice. I like it and I don’t get the sun in my eyes.

I got a catalog from SunSetter and I was interested in that. After I got the flyer, I called them, they came and measured everything. My awning is a tan-grayish type that's motorized, and it's for my outside barbecue stuff. The installer did very good during its installation.

Ordering an awning from Sunsetter Awning has been nothing short of a nightmare for me. I am very unhappy with the service I am receiving (as this is an on-going nightmare) as I will never order another product from this company or recommend this company to anyone. On 25 May 2018, I ordered a Sunsetter Awning for my patio deck. As of the date of this review (1 July 2018), I still have not received my awning however, Sunsetter Awning has continued to charge my credit card the past two months. When I inquired about the status of my awning, Sunsetter referred me to UPS, the agent they contracted to deliver the product. Sunsetter considered this matter closed and informed me that all future discussion should be addressed to UPS. How can you as the vendor for the sale of your product have no liability in the delivery of the product?

A representative from SunSetter came, did the measuring, and showed us the different fabrics. Then they called us and tried to reschedule our installation. They told us the installer had double booked himself. However, they were playing with the truth because the installer said he had not. It was just that they wanted him to do another errand for them. So that was a ding in their box. But the installer was wonderful. He was also very nice and personable. He was very knowledgeable too. And although there was a little bit of an issue in the installation from the measurements that were done, he was able to work with it and correct it.

I purchased an awning from SunSetter for my back porch and it was a very nice experience. The people were very nice and did a great job, the installation was fine, and everything's working well. I use the awning every day. I would recommend it.

I love SunSetter Awnings. I bought two awnings, one motorized and one manual. Their team was very helpful and did a great job. I'm very happy with the way they did the job, the time they did it, and the follow up they did. A guy came and did the measuring. They got here a day earlier than they expected and they were here the whole day. The awnings are high. One is 18 feet, the longest they make. The other is 14 feet long and it's L-shaped. The awnings worked perfectly for my situation and I couldn't be happier. I use the awning every day. I have a pool and I go out there and have a coffee in the morning in the shade and then in the evening, I have a cocktail. I have 16 grandkids and 5 great-grandkids so I have a lot of people down that get in the pool and enjoy the awning. I'm very satisfied with SunSetter.

Last year, I was sitting out on the porch on the deck and it was so hot that I couldn't sit there. Since I live with my sister, I asked her if we could put up an awning and she said to go ahead. I bought the awning from SunSetter and I love it. It's great. The sales rep was a nice kid and two men came down to install the awning in no time. We got the most expensive one which is motorized. We use the awning everyday. We have one little boy living here and he wants to eat breakfast and supper out there all the time.

We dealt with another company before but they didn't have time to get it up for us. So I called SunSetter and talked to Dave. He came right out and got it up right away. He did a really good job. We paid around $3900 for our awning, but we really like it. We got the free light and screens to go with it. And that one screen really helps on the north side because it don’t let the sun in to us. And then we have that sensor on there and that works real good. We have the awning out now and the wind would come up like 20 miles an hour or so. We got that sensor on there and it would come back in by itself. Even with that screen and the lights tucked onto it, it still comes in.

When I placed my order I was told 3-4 week to be installed. We are on week 9 and still do not have my order. The distributor that we went with was blaming the delay on back up orders (it would have been nice if they got on the phone rather than me). When I had not heard anything from anybody, I called SunSetter directly. I spoke to several managers and they all said they were going to escalate my order to the top of the list. I still do not have my shade. I will never recommend this company to anybody.

The sun sets on the backyard, right on my deck. I did not have the chance to use it up as it was difficult until I purchased the SunSetter awning. It was a nice solution because it was not as expensive as doing a real roof on top of the deck. The installers said they were coming at a certain time on a certain day, and they did. They installed the awning within one hour. We can now use the area and in the evening when it's dark, it's still good because the light reflects from the awning that you feel like you're inside the house. We love the awning and the experience has been wonderful. I would recommend it.

I wanted the shade and I've heard quite a bit about SunSetter Awnings, but I couldn't get one because they didn’t have the height. Then, they came out with a roof mount and that was when I decided to get it. The reps were wonderful. They explained everything prior to getting the awning and then after I got it, they showed me different things like if the remote didn’t work, I could crank it. I went over with them really well. There were three guys who did the installation because it's a 20-foot awning and they worked as if they had been changing tires on cars for years. They knew what they were doing and they went right on. I would highly recommend SunSetter.

Our awning has been great. And I got it put out with my own help, the guy that does my lawn, and my son who is a master mechanic and I have enjoyed every second of it. However, there was some difficulty because the underlying plywood of the overhang had to be removed to get access to the roof rafter, but the guys knew how to do it and put it back. The SunSetter reps I dealt with seemed knowledgeable, and everybody spoke in plain English. The team did what they said they were gonna do. I also priced the local guys and their fee was exactly double that of SunSetter. I love to show our awning off to friends and family. I'd recommend it to anybody.

I had another awning but it was old and wasn’t opening up anymore so I decided to take it off my camper and order a new free-standing awning from Sunsetter. The installation team came and set it up for me. I had a very good experience with the SunSetter team and I was able to customize on the fabric I wanted.

I've seen SunSetter Awnings on TV and it was a deceiving commercial. They said you can get a SunSetter awning for $500 or so but it ended up different. It was the cheaper type that you use on the side of the camper. We got a 14-foot long awning from them, which was a good size. It’s motorized and it's attached to the house. The salesman said, “Well, it only takes a minute to roll it in,” but it took a lot longer than that. The people that sold it came out to install it, took them about two hours and they showed us how to use it. If I'd be asked by my friends about SunSetter, I’d tell them not to look at the ad on TV. Nonetheless, our SunSetter awning works good.

We bought an awning about 2 years ago. About 2 months ago, it collapsed due to rain. I contacted SunSetter and they informed us that the awning was covered for 5 years. We were told when we bought it, there was a lifetime warranty. Although the side rails were covered, the fabric was not. Wanting to charge us over $200 for the fabric. So much for the lifetime warranty. So, we ordered the side rails. As of this day, we have not received them. SunSetter continues to say the rails are on back order. My question is, how are they selling awnings if the rails are on backorder. We spent a lot of money there. Seems like take care of new customers and to hell with the old customers. Will not buy anything from this company again.

Getting an awning looked like it would fit our needs better than atriums. We went with SunSetter and the guys I ordered the awning from were very professional. They measured and installed the 14 wide and 10 long awning I got. They came out and it took them a couple of hours to install. However, I wish that SunSetter quits sending me stuff telling me that they want me to buy an awning. I already bought one but still I get stuff every week from them. Nevertheless, I appreciate that the awning rolls back up when the wind gets too strong. It keeps it from tearing. Still, I didn't realize that it was that sensitive. There have been a lot of days when the wind is blowing and I'd like to be out but I can't. In that respect, I wish I'd gone the other way with the permanent awning.

I had an awesome experience with SunSetter Awnings. We got a 20x20 awning on our brand new deck. The awning was kind of round and tan with the black large stripes. It’s motorized and have the lights on it. The folks who installed it were very friendly. They knew what they were doing. The only thing was that they had some exposed wire up against the house. You could see a little bit of the wire hanging down and my husband is very picky about that kind of stuff. Other than that, the installation was great. I highly recommend SunSetter as well as the rep that we had. He was really on top of things. If I had a question, he called right back. He even called and checked on how we liked it. He was just great.

John saw the advertisement of SunSetter Awnings, tore it out of the paper and told me to read about it. I liked the way it looked and he said we needed one. John usually gets what he wants and we got a motorized awning with reddish stripes going down and beige. I like every way the SunSetter team treated me. Brian sold it to us and he was kind and sweet. He and his brother came and helped put it up. They were both sweet and kind and you couldn’t ask for anybody nicer.

I am writing this review for my Mother and Father-in-law in Centerville, IN who purchased a motorized SunSetter awning for over $8,000.00. last summer. While visiting there last week my in-laws who are in their 80's could not get their awning to roll out without it catching on the gutter making it impossible to use unless someone stands on a ladder and pulls the awning up over the gutters. My husband called the 800 number listed and ask for technical support. We made many calls and got no response from SunSetter Awnings. I would not recommend this company to anyone. For elderly people to spend their retirement money on a motorized awning and it not work and not get a call back. We were told the awning was installed by the saleslady's husband and a friend of his. Obviously it wasn't installed properly. PLEASE DON'T WASTE YOUR MONEY PURCHASING FROM SUNSETTER AWNINGS!!!

We’ve been seeing SunSetter Awnings advertised and I purchased an awning from them which was an impulse buy. I retired last year, but I went back to work because I was bored. And I told myself that if I’m gonna go back to work, I’m gonna get stuff that I want for the house. I had a very good experience with SunSetter's team. They were very friendly, helpful, and down to earth. My house is old and they didn’t make it sound like it. They were very professional.

I called SunSetter and got their Nutmeg awning. It's automatic and standard size, and it's the best thing I've bought since I've been here because of the heat.

I inquired online with SunSetter Awnings and the installer called me back and he was great. Then they went to work and finished up three hours later. We got the motorized awning and the quality is fabulous. We've used our deck more this year than we did the last six years combined.

This is the third time we purchased from SunSetter Awnings over the years. We have a sun-washed deck and we needed an awning. In the past, we've experienced quality product from SunSetter and their product acquisition price is reasonable for the return, so we stuck with them. We got a sand-colored one which is high-end and has the sensor for gusty wind conditions. We use it mostly in the morning and late afternoon to make the deck area more pleasant and for sitting in the shade. We’re very pleased with it as well as with the contractor who installed it. I’ve had several friends who asked about the awning.

My mom was looking for an awning and I saw SunSetter's ad on TV. We went to the nearest dealer and found them. I met with the sales team and they were very professional. They did a nice job explaining it. We had to decide on colors and the rep gave us his opinion and we found the color and they did the installation. It took about three hours to install, but they did a really nice job and cleaned up after themselves. And we've been very happy. My mom is handicapped, so she doesn’t get around. She’s 82 and the remote is awesome because she can put it out and put it in by herself, and she doesn’t have to call me and have me come over. It looks nice on the house and we’ve been very satisfied.