SunSetter Awnings Reviews

The first awning from SunSetter that we had was getting old and it was one that was manual. We're up in the age, and we wanted a controlled one, so we purchased a second awning from SunSetter. We had the number from the old SunSetter and we thought it was a number in Kalamazoo of a company that sold it. We were gonna go through that company, but instead, we got the general headquarters when we called that number. And then they supposedly were supposed to get in touch with the store in Kalamazoo, and then they were supposed to get in touch with us. It went about a few weeks before that happened. Finally, I called again and just ordered it right straight from that company. The one that we finally ordered it from was okay, but, after we got them, we got a message from the one from Kalamazoo that they'd liked to get in touch with us. However, we already had ours bought and shipped here.

My townhouse faces north, so my backyard was in that terrible heat. It has a big patio and it was so hot, I couldn't use it. So, I finally decided I would need to do something and got an awning from SunSetter. But I didn't care much for the guy who installed it. I also got a panel that hangs on the east side of the awning, because when I was outside, the sun would come up, go right under the awning, and hit me in the face. I thought that wasn't gonna do, so I called and the guy said they have something for $191. It's like a sheet, except it's plastic and it's porous. When the installer came, he said to look at it in the box before I take it out, like I would take it out and say I don't like it and put it back. I was to put it back, so I didn't like his attitude about that.

Seriously research if you're considering a SunSetter awning. The gentleman who sold us one really didn't give us the idea that we would have a problem where we positioned it. When we tried to use it, we can’t sit under it in the first 3 hours in the morning then the same in the last 3 hours of the day because the sun comes in both sides. I thought that the unit would come down and give us protection, but it doesn’t because we face north-south. We would have had second thoughts if we would have known it was gonna be an issue.

One side of my SunSetter awning is tilting. I took a picture and sent it through email to the installer. They said they were gonna schedule to come in to fix for me but it’s still not fixed so I'm not happy. Also for that little awning I paid almost $5,000. I feel it's a little too high and I did not get any discount. But I love the awning because it was easy for me. In the afternoon, I can sit at the backyard to relax.

My husband passed away last year and he had always done the yards for 35 years. I redid the whole backyard and the front yard myself, and I was really trying so I went ahead and got an awning since I'd always wanted one. I've always liked everything I've read about SunSetter, and I had my girlfriend check into it a lot for me. I was real pleased with the customer service that I got here. The gentlemen that came out and put the awning in were very careful. My satellite was right there so they moved it over a little but so it wouldn't touch the awning. They worked hard and did what they were supposed to do. They asked me anytime they did something if it was okay. The only thing that went wrong was after it was all in and I went to put it down, it was the wrong color. The gentleman that came out ordered the wrong one, and he called and apologized plus he gave me a credit. I've also had two follow up calls from them since the installation.

It was hard to use our deck in the middle of the day the way it was situated without some shade on it. Getting an awning was the quickest and easiest way to use it without building a structure. We went with SunSetter because we’re familiar with them from Costco and our local dealer here put it in. It cost us a little more money from him because he could put the awning in and we knew he was a bit better than the others. He did what he said he was gonna do, was helpful with the colors, and had a good rapport. His whole family is his crew and they were very knowledgeable. SunSetter did a good job of providing the awning when they said they would. We got a motorized awning and it’s 19 feet wide going out 11. We put it in at the peak of the season and it took 3 weeks to do that. They got it all in and since then, the awning has been working fine.

The canvas was shot in our old unit. But that unit had to be about 12 years old so it didn’t pay to just put the canvas on without replacing the old unit. So we decided to put on a new unit and SunSetter is one of the better companies in the market. They have a good reputation. We picked out the fabric that we wanted. The motorized unit that we wanted was a certain size, which they had in stock. The team we worked with was very efficient and friendly, and they did a good job with the installation. We use the awning for relaxation now and we recommend it.

I had a previous awning for 30 years. More recently SunSetter gave me a better deal for an awning and we got a motorized one from them. Everything was explained to me by their rep who kept in touch with me and told me it would take three weeks for it to be delivered. There were three technicians who came and they had the installation done in five hours. They also cleaned up afterward. Overall, everything went smoothly with SunSetter.

I love my SunSetter awning. I have a nice shade on my deck from 10:00 till 4:00 in the day, and that's the time when I want the protection. I have a deck that faces due south. I had a good sized umbrella for a couple of years, but the deck is fairly large and the umbrella didn't do the job. In the summertime, it gets hot during the day. I couldn't even walk out on my deck in my bare feet. The deck was so hot. I went around my subdivision to see and I knew there was one awning. I spent about an hour, one 90-degree day sitting under that awning and I said that was for me.

I can’t sit on the deck because it’s hot and the SunSetter awning gave me shade. SunSetter has the best price and the best material. They did a beautiful job. The awning closes and opens the way I want and when I want. I like the way everything works.

Although this is a nice product, the one and only reason I spent such an exorbitant amount of money vs other awning companies was because it was being offered by Costco, who I very much like and trust and because it had a 5-year warranty. Before I actually purchased the product I asked a LOT of questions such as installation. I was told that ANYONE could install the awning. I ordered the product, received it, and after contacting approximately 10 handymen, not one of them knew how to install this product. I was about to return this item and started the return process when SunSetter contacted me and gave me the name of a person who was familiar with SunSetter products.

My wife said that she wanted an awning and we decided to get one from SunSetter because of a referral. Then, their rep, Toby, came out and explained the awning to us. But we already knew everything about SunSetter and purchasing from them was a very easy process. We bought a 10 by 16-foot motorized awning and it was about 100 degrees when these poor guys were putting it up. Other than that, there were no problems. We take the awning out and it keeps the sun off the back of the house. I’m sure in the years to come, it’ll be used more. It was an expensive proposition at $4000 but it serves our purpose and if someone could afford it and has a need for it, I’d tell them to buy it.

The sales team of SunSetter was good while they were trying to get the contract. They were very responsive, however, once they had the contract, I was kind of feeling alone. I can understand that at the time that I called them they were busy and they were handling a lot of orders, but if you expect a consumer to use you again, you really have to be responsive also after the contract is signed. Also the level of care changed dramatically. I didn’t have that great of an experience. They seemed to be in a hurry and their attitude "Let’s just get this done."

I wanted an awning for a couple of years and this year my husband agreed to get one. We called and the gentleman from Jonestown came over and gave us all the selling points of SunSetter. They gave us a good selling job and we decided to buy it. The rep was very knowledgeable and was a very nice man. Then the two gentlemen that came to install it for them, were super. My brother asked me about the awning. He has wanted one for a while. We took him out on the deck and my husband showed him how easy it was to open and close it. My brother said, "It is a good idea."

SunSetter Awnings came up while I was researching the other companies that look like they were the ones that have awnings. I definitely wanted the SunSetter. Since they were an approved vendor, I used them. We got the 16-foot mocha with canopy over the top for damage and it’s motorized. Their reps were really good and efficient. They put it up, it works and it’s everything I expected it would be. When the installation started, it began to rain so they had to postpone it ‘till the next day. They did come in and because it was so long, and we wanted to have it up over a bay window, it took four guys to do it. They were very efficient and very good, and they did what they needed to do.

We live in the mountains and our deck is in the direct line with the morning sun, so we wanted to be able to use the patio more. SunSetter was the one that was advertised so much and I called about it, and I thought it would work out. The person who got me on the line helped me order and I thought that worked out fairly well. We got the best awning we could find to cover as much as we could. But then after all the items all arrived, I was very disappointed 'cause I ended up spending as much as I did for things I couldn't use. Plus it took forever. I started in March last year and it didn’t happen. This year, I started in March again and it took until the 18th of last month for the awning to be put up. I was very upset with all that.

Ordered 2 electric shades on 07/09/18 and was told 2-3 weeks for delivery. Called on 08/19 asking why I have not received my shades. They stated they are on backorder but failed to mention that when I spent the $8,000 on the shades. Very poor customer service.

We realized that we needed more shade for our new home. We had a SunSetter awning many years ago and we enjoyed it and found it to be well-made. There was a local dealer that was able to set us up with the installation of this awning and it was relatively easy to get, so it was an easy decision for us to go with SunSetter. A local rep came to our house with the fabric samples and showed us the options, and priced out the installation. After the 30-minute appointment, we were set to go. Our experience with the installation was excellent. I would definitely recommend both the installer and the product.

The SunSetter Awnings team was great. They were very efficient, they did what they were supposed to do and the guy talked okay. The installers put the awning at the side of the house on the deck and they did a good job. The only problem I had was the price. They were talking $299 but I ended up paying $3,200 which was crazy. That part got to me since I wanted the awning so bad 'cause I'm disabled. Also, they still haven't done my deductions.

I had SunSetter Awnings before so I got them again and I got the expensive one with stripes that go out. But someplace along the line, somebody screwed up. We measured out the width of my deck, which is not very big, and how far it goes out. I understand it goes all the way out to the end of the road, like your belt on your trousers, but the new awning is going out past my west end, but the north and south are 2 feet short on each end. I tacked nails and used a ruler, and I was happy with SunSetter. And this time it's automated and it’s worked fine. It just can’t go in farther than it’s programmed to go. I saw the guy write the measurement down and the width is worth that.

In the east of the house, where the sun is very bad, the temperature in the bedroom would go way up. So, we wanted the awning for a long time already. I wrote to the company several years ago and they sent me a whole bunch of papers. The salesman was a real salesman, and he sold me all kinds of things. But the crew that came here and put it on was just fantastic. We then gave them an extra good tip. Our awning is motorized in a way that when the wind comes up, it runs back automatically. It's colored white with blue stripes.

My sister bought one and had it put up, and she told us about the SunSetter dealer here in Omaha. The rep came out and he was very polite and he knew what he was talking about. I asked him some questions that I knew from when I sat for the brochure. And then, the wife was not gonna get the winds closer but he helped me talk her into getting it. We got a motorized awning and it is good. When the installers came out and a guy lifted the shingles up and found their board that they had to get to. Then they corked all the shingles back down. They knew what they were doing by the way they were working. They were not a couple of fly-by-night putting that up. We are very satisfied with the awning. The kitchen in the back porch where we had it installed, when the sun is beating down because there are no trees, it has become cooler by at least five or 10 degrees.

My brother had a SunSetter awning and I was really attracted to it. I felt it was the right addition to my house. We got the regular motorized awning and picked the fabric. However, the problem was that the awning was delayed in delivery because according to the contractor, the material that was of the color we chose was backordered. So instead of the awning being installed in late May, it ended up being installed late June. Though the month delay was a little annoying, everything has been fine since then.

We just moved in November and the back deck was exceptionally hot. We couldn’t sit out there because the sun was on it all day. We went to Massachusetts Awning and they carried several lines of awnings and I had a previous experience with another company that I wasn’t happy about. Then for my purposes SunSetter was recommended to me and I was very pleased with the fabric.

I’m tired of the heat on my deck all day long so I got an awning from SunSetter. The salesman was very helpful and left samples. The installation team had to come back the second day because they did not attach the lights correctly to the awning arm but overall they were fine. I use the awning every day as the sun’s out. I should have bought it a long time ago. Where I have it placed is helping reduce the heat in the family room, as well as providing shade on the deck and my outdoor kitchen.

I couldn’t sit on my deck because it was so hot so I decided to purchase an awning. I see SunSetter's ad on television so much and so I thought I would call them. And the people next door to me got an awning as well, a larger one, and theirs costs quite a bit more. I’m of an age that I’m watching what I’m spending here so I just was very happy. I called Wes, the seller that I dealt with last summer, and then never did anything. I was so mad at myself, so this year I thought that I'm gonna do it. Last year, we had talked about the color and all of that kind of thing and I sort of knew from that what I wanted. He kept my record so when I got ready to do it again, I contacted him. Then, he went ahead, ordered it, and did all that good stuff.

We were going to have a wedding shower at our home, and at that time, Costco was having a sale on SunSetters. We also knew of a company that was selling SunSetters. We shopped between Costco and the other company. The other company went with the sale, and they honored the upsale so it worked out good. The SunSetter's team was awesome and very prompt. They came when they said that they were gonna come. The installation guys were really good. They knew what they were doing, did the job, cleaned everything up, and were gone. We got the 18-foot wide by 11 1/2 feet long motorized awning. It's the longest one we could get, and it has the wind sensor on it. It was a very good experience.

We are facing the left side of the house and the sun is tilted in the afternoon so it was time to get an awning. I like the way that the SunSetter was built and put onto the house. You just fasten them on the joints of the rafters. The SunSetter team came right out and told us the good things about it which we already knew. They were great and nice people. They set up an appointment with the guy by the name of Drew and it took about five weeks to get the awning. He came down and once he got it, it was installed right away. It took two hours and it was done. The awning goes out easy and has its own remote control. The wind catches it and brings it right back where it’s supposed to. However, the lights don’t dim like they want them to and I never heard back from that at all. There was supposed to be three settings in the light and we only got one. Other than being a little expensive, it looked good. We like it a lot and I’d recommend it to a friend.

I needed an awning because of the rain and I bought one from SunSetter because the rest of them in Hendersonville are inadequate. The gentleman who sold me the motorized retractable awning was very professional. He did a good job taking care of everything and explaining things to me. The installation experience was good as well. Now, every time I have the awning out on the deck, I sit out there for breakfast.

We’re in a new home and we have a back porch that isn’t covered. I Googled and found out that SunSetter was one of the better places. Everything went smoothly and as planned when we purchased our motorized awning. The installation crew knew what they were doing and how to put it in correctly the first time. They did a great job. Since then, I've been loving our SunSetter awning and I use it every day. I like sitting out while it’s raining, so I can have it out and sit on my porch then. I’d definitely recommend SunSetter Awnings.

We had our deck redone and the SunSetter team had been very good. The rep came out, showed us the material and samples for the color. We talked about the size and he did the measurements. I got a large motorized awning. My mom is elderly and she likes to sit outside, so we use it a lot just for her to sit on the deck. We really like the awning. I like that it retracts and that I don’t have to have a cover over the deck all the time. It’s working great and the installation went really great. Everything has been wonderful.

I bought a SunSetter awning for my mother and when my sister was talking about awnings, I told her how much I like the one at my mother's house and how easy it was to install and upkeep, so she bought too. My SunSetter rep, Tim, was very nice, polite, informative and helpful. We ordered two awnings and we hoped the shorter one would come in first, but it didn't. I was out for the first awning down at the shore and there were two guys who came out to do the installation. They were very effective, polite and professional.

I put a new deck on a house and we took some trees down so there was a lot of sun hitting the yards. We wanted to get something for some shade so we purchased an awning. I went with SunSetter because of their name recognition. When I went to the store, said that I wanted a shade and that I wanted it measured. A guy then came out and measured, showed me the different options that were available, and we did it. We chose the upgraded fabric and a motorized awning. We are very pleased with the quality. The awning is a welcome addition to the house. I would definitely recommend it.

I got tired of taking the dog out in the rain and so I decided to get an awning, which I purchased from SunSetter. I had a good interaction with the SunSetter team as they were nice and they did a good job. I like the awning. There were four installers who came and hooked it up. It was spendy but I had to purchase an extra warranty, which is a five-year warranty if something goes wrong.

We've had a good experience with SunSetter. The awning we have from them is our second one. We have it in the living area and it was underused. The awning that we have is motorized and we had it installed 2 months ago. The installers were fabulous, easy to work with and did what they said they were gonna do. Now that we have it out there, it's nice and makes a big difference.

When I decided to purchase an awning, I checked the internet and went with SunSetter Awnings. The owner of the local company came by and he's very friendly. Our interaction was all good. SunSetter is a bit expensive but the quality is good.

I had a deck built and wanted an awning. SunSetter was the only distributor that contacted me back in my area. Their rep came out, gave me good information, and we did the paperwork. I've had a good experience with their team and it was quick. They came out here, did the installation of the awning and it went well. Most of the time when I'm home, I use the awning to block the sun from the side of my house. I could've gotten a lesser expensive option, but it was purchased and done now.

I’m in a manufactured home and there’s a little side patio area that was getting very hot and sunny, and I needed it covered to keep my house cool. I had read about SunSetter Awnings and my husband and I had their awning when we had a cabin up at Lake Tahoe, and it was great. So, I decided to get another one for my home here. The rep was very nice and helpful, and I had a great time dealing with the team that helped me. Likewise, the interaction was good when our awning was installed. The installers came early and got the work done very fast. Also, a guy went through all of the instructions with me and he was good. I got a motorized awning and I’ve been enjoying it very much.

My cousin got SunSetter and he said that we couldn’t have a nicer person explain everything. So we tried the same rep and she was very helpful. She couldn’t do or explain enough for us, and she was very pleasant explaining everything about the SunSetter awning. When we picked the one with the black, beige and gold stripes, she started to laugh. She said that it wasn't because we chose it but because it’s the one that they sell the most. We paid cash for everything right away. We got everything that we could really want in the awning including the push-button. So when my cousin came, he said that it's beautiful and bigger than theirs. The rep said that our deck could use a 16 and we figured we had the space so we went with it. Our backyard has sun from the first thing in the morning until almost at night, and we just can’t sit out there without something like that.

It was hot at my backdoor space that I needed something over it to help protect it a little bit so I got an awning from SunSetter. Everybody who came out was real nice. The installation team explained things as they went. They explained everything that was done and everything we needed to know. They were very good and very friendly guys. I would recommend them.

During the summer, it’s very hard to go out to the back deck because there wasn’t any shade or anything there. The salesman was great but the company itself was the problem. We ordered the awning the first week in May and on the first part of June, I called the representative. He said that it has been ordered but SunSetter didn’t have the color in stock and that it was back ordered. I wasn’t happy with that.

My local dealer received my deposit in early May. The order wasn't placed until June 13. I still do not have an awning... It is almost the end of summer and we don't have anything. I have spoken to both my dealer and SunSetter and I get different stories from both as to where my awning is. I am thinking about cancelling altogether and using my money for another home improvement.

It gets sunny in our backyard, so we decided to get an awning. We watched the SunSetter Awnings commercial and decided to go with it. When the sun comes out, the awning makes it nice and cool back here when we’re sitting under it. The SunSetter team did a good job and we were impressed with how they got right in it and got it done. They explained things to us, too. We got the awning that is kinda light brown and it goes with the house. It’s motorized as well.

The SunSetter reps were good and the installation was good and fast. I got the motorized awning and I open it up almost every day. It looks good and I like it. The only trouble we had was I had to take off my screen door on the back because, with the hardware, the door couldn't be opened. I would suggest that anyone who'd get SunSetter Awnings to get the motorized one because we’ve had a few gusts and we ran out to close the awning and it was already doing it on their own which was really nice.

SunSetter's reps were really good. I got a motorized awning from their company to keep the sun off the patio. The installers who came were really nice. Since the installation, the awning has been wonderful! I advise people to get one. I loved my experience with this company.

We had a very large tree taken down and the area has been very hot since, so we decided to purchase an awning. Our salesperson at SunSetter did a very good job. He was very punctual. I wouldn't hesitate to recommend him just because he answered any questions that we asked, he didn't pressure us, and he chose the color that would work with the color of the house and the shingles. So, we bought a striped, retractable awning from SunSetter. The salesperson and the carpenter that he brought did not rush the installation of the unit. They even took time to level it with the level tool, which I thought was important so it wouldn't be crooked. I noticed that right away. They took pride in what they did. It is really pretty and I'd like to put it out all the time just because of it but I don't want to wear it out or damage it when a storm comes up. So, I only put it out when I'm home and it's so hot or when we sit out on the back patio. It has the perfect color combination.

I ordered my Sunsetter awning about 5 weeks ago and still do not have the product. I called and they told me the side panel I ordered was on back order. I cannot use my deck except between 11:00 am and 1:00 pm. Just because the way the deck sets. When they hooked up my awning the security light that was there didn't work. They came out and fixed that, by taking one of my lights out. Watch out for the fast talking salespeople who promise you the moon and do not deliver on their promises. Would never do business with these people again.

Last year, I wanted to get an awning but I didn't do it. I got to thinking that I worked for 45 years and didn’t do a heck of a lot. I wanted to enjoy life a little bit, so I decided that I was gonna get one. I asked SunSetter Awnings for information and they sent me some brochures. I got one of their motorized units, I like it a lot and I'm very satisfied with my experience with SunSetter Awnings. People should get one.

It is sunny over our patio and we needed an awning. I had one for 20 years, but it was tattered and torn, and I was replacing it. We purchased a motorized awning from SunSetter and everything was fine when their team came and put it in.

A guy named Tom was SunSetter's designated representative in this area and he sold it. He booked the deal and closed it. The awning is a beige-and-brown and when it came in, SunSetter's guys came out and put it up in about two hours. I got the full monty and I love just pushing buttons. The awning works fine and I hope it lasts a long time. We put the awning across the whole back of the house and having the awning makes it cool when we’re out on the deck, other than my other little umbrella things. We have a deck with an adjoining pool and sitting out there in direct sunlight is better. SunSetter did a heck of a good job and they were a good operation.

I had seen SunSetter Awnings' advertisement as well as I’ve gotten little brochures in the mail and I liked everything I’ve read about them. I’ve known other people that have gotten them and have always heard nothing but good stuff about the awnings. The rep who came out was very professional and very informative. He knew what he was talking about and answered all my questions. He did things and got them moving along in a timely manner, so I was quite pleased. Then there were two guys out here that did the installation and I couldn’t have asked for better. I was impressed by their work ethic. They did not know that this was gonna be an eaves or a soffit mount, so they had to leave and get wood. That was no big deal to me. They had the awning installed and showed me all the workings, all the ins and outs, and all the little amenities. They also told me about other little things that could be bought to put on the awning such as lighting.

We've used SunSetter in the past and we decided to get another awning. The reps were great and the installation was really good. They could improve on the time from getting the awning from one place to the guy that installed it, but everything was done on time and it was a wonderful experience. It's been a good awning so far and it's the only one I would recommend.

We had an awning from SunSetter previously and that is why we did it again. It’s the way to go. The sales guy was good. The installers were great, and the thing works fine. We love it. Our neighbors are jealous and we tell them to get Sunsetter.

It was very hot out the back and we got a dog. We wanted her in the shade when it was hot so I contacted an awning company. We didn’t like the way they attached it to the house, so we just dropped it years ago. But SunSetter did very well. I was impressed by how quickly the awning went up. It's motorized and it covers three quarters of our patio. However, I would like to see a much lower price. They’re a good company but they're expensive.

My porch got too hot and when we walk down on it, it burns our feet. I did some review search on the web and SunSetter Awnings had the best reviews. We had also talked to a couple of people about it that had already purchased it and they absolutely loved it. We bit the bullet and tried SunSetter. Their sales team was absolutely nice, down-to-earth and very respectful. They were the same people that came out and installed the awning and they were great. The guy that actually installed it was really young and so funny and it was fun just to hear him talk.

I placed my order with SunSetter on June 12, and was told it would take 2 to 4 weeks. I received an email on July 19 saying, "Congratulations. Your order is on its way and you will be contacted by the freight carrier to set up a delivery date." They contacted me 11 days later saying that the order is being delivered on Aug. 1 which was on a Wed. I made arrangements to have someone at home to receive the order because of it being freight. They leave it at the curb. Shipment never arrived on that day so I made arrangements for the following Friday. Again, we waited only to be disappointed. Phoned UPS Freight in Wallingford, CT and was told the order was never put on the truck.

We've had awnings in the past and we were discussing about putting two awnings out. We decided to go with SunSetter and spoke with their saleslady and the person who installs the awning. They were both professional. The saleslady explained the difference between the fabric and the awnings so it helped us make a better-informed decision. Then the installer was very careful in putting things up. I wanted to make sure that everything was correct.

We moved into a new house, and the patio is partially not covered and it faces south. So we really needed the awning. We got it from SunSetter with the remote to retract it and to put it up, and also got the wind indicator. The people that handled the installation for them was really close to us and they were about five miles away, which was nice. As soon as they got the awning, they called us and they came right out and put it up. It was good. Even if it rains or drizzles, we can still be outside. We like sitting out when it's raining and to be under cover and enjoy the sound of the rain and the coolness of the air.

A neighbor recommended SunSetter and I purchased an awning for a very sunny area of my house. The reps came out and met with me and looked at the space. I got an awning that's motorized and it's a couple of different shades of beige and brown. I was impressed by the installation because they had to climb up in the hot attic to do the electrical. Since having the awning, the temperature of the room that it is shading has improved. It works great.

We have the sun on our deck so we decided to purchase an awning. However, I didn't know the size I was going to be able to get. The team at Sunsetter told me the recommended size. They also recommended a color choice that goes with my siding and roofing. Thereafter, the installers had the motorized awning up in an hour. Also, they didn't leave a mess so I was happy with the installation. I have a remote control and a pole to use the awning manually. Sunsetter even gave me an extra battery for the remote. Currently, we use the awning for shade. Overall, I'm happy with my experience with this company.

Our neighbor across the street has an awning from SunSetter. Our previous awning was 22 years old and it was frayed out while they still have theirs up and still in good condition. So we purchased a 12-foot awning from SunSetter. It's attached to our house and goes out 8 feet from the third storey of our house. It has a remote control and it has a wind sensor. I use it every day and it's mainly used to block the sun. Two men installed it, and the installation went smooth and they were very professional. The sales team was very pleasant and the gentleman who came to our house was very nice, too. We were quite pleased with SunSetter and we're enjoying it. It’s a good product.

I have a deck and it didn’t have an awning, so I needed one. I went with SunSetter as I saw a commercial on TV and I've seen them in magazines, plus I had a $200 coupon. Their rep was excellent. He was very fair and he came when he said he was coming to give us the estimate. The installers were very neat and professional and they cleaned up after the installation. I love the quality of work that they did. I’ve had the awning for about three months now and so far, so good. It may be a little expensive, but it’s well worth it and I'm happy with it.

We were moving into a condo. The backyard has a little patio but there is no covering over it and we thought an awning would be nice to have. There were two choices that we had that were HOA approved and SunSetter was one of them. I talked to their reps and they sounded very professional and were very friendly and knew what they were doing. Everybody is really good and well-trained.

My deck in the back is out in the sunshine every evening and we liked to have a cover over it so we can sit out there in the shade. Otherwise, it was too hot. We decided to get an awning and, having seen SunSetter advertised on TV, we opted for it. We then went on the computer, looked at their models and knew what we wanted. The SunSetter team came and discussed everything with us and the construction company that would eventually put it up for us. They showed us pictures, too. It’s a motorized awning and I was very happy with it. Plus, we received very good customer service from the team. We recommend others to buy a SunSetter.

My mother and I were talking about getting awning and she said she wanted the SunSetter. My mother has a little deck on the end of her little apartment here. In the wintertime, you want the sun to shine on you to get warm so we didn’t want to build a permanent roof. And then when the sun is out in the summer, you can use the awning to get in the shade.

The SunSetter salesman was very professional. I got a motorized awning that is striped with blue. It took a couple of months to get it in, which was really a long time. I kept calling the girl and then she finally got back to me and said she heard it was on its way. Other than that, it went up really good and the installers were very professional as well. However, the awning seems to be fitting the wrong way for the sun. The sun comes up on the right-hand side and goes down on the left. And so, I should’ve bought the extended sides. I would recommend SunSetter Awnings but I would give others a heads-up about a possible delay on delivery and that they should also make sure that whatever direction that they are sitting is where the sun is gonna hit.

The back of my house faces west and in the afternoon, it’s really hot out there. With the awning, it’s a lot cooler. I didn’t like the other awning that I could have gotten locally and if I could have gotten a SunSetter locally, I would have done that first because it took so long to ship the awning from the factory to here. I had other work scheduled to be done and a lot of it had to wait for the awning. Other than that, the SunSetter reps were very helpful and the installation crew was great. I've already had a couple of neighbors asking about the awning.

The people who manufactured the awning dragged their feet and I waited a little bit long but everything else was good. The ones who put it up did their job and I got no complaints. When the awning arrived, the guy was right here and the very next day, he started the installation. He and his son had that up in no time and it was good. I liked that they were nice and polite. However, SunSetter charged me too much for the awning which wasn't a big, full one. It was only nine foot but it's a done deal now and it's paid for. Everybody who has seen the awning liked it and I wasn't ripped off nor anything was wrong. SunSetter did their thing and I'm satisfied.

We got an awning to have shade in the deck and because of the price we went with SunSetter. We worked with a dealer here and then we did the installation ourselves, which didn't take long. It's a great quality awning but right now, the problem is we had to order the side screen and it has been about six weeks and I haven't seen hide nor hair. The season is nearly over and we no longer need it this year. I called the dealer about a week ago and he checked on it and said they had some backorder problems. It's way out of line. The awning, which they said would take four weeks, got here in a week and a half but I'm a little disturbed about the screen.

We wanted the quality of the SunSetter's awning. Also, the people from there did a good job and everything was delivered exactly the way we ordered. When the awning came in, the techs were out and put it all together for us, so that was nice. We like the awning, however, we had an issue with it. Still, the techs came out the same day and resolved the problem.

I’m on a slight hill and I’m in a senior development and a gated community. Back in September of last year, we had a hurricane come through here and they had to cut some trees down that had weakened. The trees, especially in the summer, were high enough that it created some shade on a concrete pad that I had outside, my lanai, and we could sit out there. Now, since all of the trees were cut down on that whole area up and when the sun’s high in the sky in the summer, we couldn’t get close enough at the back of the house to be in any shade, so I thought that purchasing an awning might not be a bad idea.

The SunSetter Awnings rep was very pleasant and professional. He answered all my questions and if I had any issues, SunSetter took care of it. Plus, the installation was done with no difficulties. I’ve had the awning for a month and so far, everything has been fine.

We have a lot of sun on one side of the house and it made the house really hot. Dealing with SunSetter Awnings, at first, was fine but there was an issue. We went on to the installation team and the awning was supposed to be installed. The rep put through the order and then for some reason, there was a three-week holdup where the awning supposedly was stuck at a UPS facility. So it took over two months for it to be installed which is halfway into the summer, which is already crappy. It was a very unusual situation. It was unbelievable that the awning was stuck at a UPS facility for weeks on end. Plus, I wasn’t notified and supposedly, they had a wrong phone number for me, even though I called them and they had my right phone number. Something in their process needs to be improved. The installation team was wonderful though once they got there and the actual awning itself is wonderful. It works beautifully.

The SunSetter salesman, John, did a good job when he came over to visit with us and we booked everything right there. He was very pleasant, very easy to deal with and was not a pushy salesman. He gave us the whole scenario like what was available and what wasn't and we went with it. We went for an electric awning, which is about 12-foot long. The installation guys came in here and introduced themselves. They went up on top of the porch and they cleared enough room for themselves to do the work. It took about a half hour and they were done. I recommend them.

You can’t watch TV without seeing the SunSetter Awnings. I have one on my RV and I like them. We got a motorized model and I enjoy sitting underneath it. The rep was fine and the installers did a good job.

We built our mother a deck and my brother bought a motorized SunSetter Awning as a gift for her. He wanted to use a local dealer and she picked out the color and everything went well. I'm particular with my stuff, so I didn't want the guy we bought it from doing it. I ended up installing the awning myself and it was almost too easy. Plus, it is a great product.

We have an area in the back that was not usable because of too much sun so we decided to get an awning. I have a friend who was very pleased with her SunSetter and we had ours installed a few months ago. We paid $4,000 for it and the installation which was a lot of money. The awning is very pretty and so far, it's a great product. I was a little concerned about getting the dark one thinking it would be hotter and they assured me that it wouldn't. They said that the fabric will take care of everything. However, it's not quite as cool as all the advertising talks about.

I was gonna have a big party and my deck was not usable in the summer so I wanted a good awning. SunSetter was recommended to me. I dealt with Backyard Solutions here in Paradise and they ordered it for me. It took quite a while to get my awning because UPS lost it, and it was a mess but the salesman followed it up because my awning wasn't coming. It was stuck in Redding, and the weekend was coming for my party so they came a day before and they had a loaner. That one was on consignment and they found out it had never been put up and it was flawed, but it was still functional for me and that was all I cared about. They put that up for me and it was a lifesaver. I really appreciated them doing that. They went above and beyond.

I built a new deck and it was so hot out in our summer house so we decided to buy a SunSetter awning. I ordered it on the phone and the guy I spoke to was very nice. I told him I wanted the awning to go out longer so it covers more but he said that it doesn’t. He sold me a guarantee instead and that for 15 years, it was against everything so I bought it too. He also told me about the LED lights. I got a 10 foot 3 inches awning and it is all electronic. I also got the LED lights with it as well as the shade that comes down in the front and the side. It was almost 3000 bucks.

The weather here is hot and I didn't want a deck, so I decided to get an awning. I checked into two other companies that are here and SunSetter Awnings had the best deal and I liked what they offered. Dealing with their team was an outstanding experience. The salesman and the guy who came to put it in were great. I got their motorized awning and I'm loving its quality.

My husband has thought of getting an awning in previous years and he decided to get one. The three SunSetter reps came on a very hot and humid day and they did it. Our awning is great and it's motorized. We use it to keep the heat out of the house.

There was a local place that dealt with a different brand of awnings but we couldn't get them interested in even following up with a phone call. So I went online and found SunSetter which seemed like a good one to go with. Their team was good and very helpful but they couldn't seem to get somebody scheduled to show up here at the right time for the installation. We had three different appointments set up and people just never showed up. Eventually, they got somebody new and the guy did a reasonably good job. However, it seemed like he hadn't really worked on the product before. He had to read the directions and when I asked him a couple of questions, he didn't seem to know.

I purchased my first awning more than 20 years ago. This time, I got the 10 x 16 awning with a remote from SunSetter Awnings. It’s white with a blue stripe across the bottom. Purchasing the awning was simple. We contacted the local dealer and they came out and did the whole thing, and it was a piece of cake. They're a father-and-son business and the son and one of the workers came out to install the awning. Then they adjusted it and cleaned up everything. The work was quick and it was all done in less than an hour. We’re out there all the time and we also use the awning halfway down to shade us from the sun and to keep the heat off inside the house. SunSetter provided great service and they were easy to work with, and our experience with them was super.

I got a motorized awning in burgundy and beige and SunSetter Awnings was able to put it up so fast. The awning is a 10 x 12 and for the space that I have, it is still small. I wanted it right by the back door where the sun comes in and it shades it but the sun is still coming through on the side. Also, I paid too high for it. It’s 2,000 and something dollars for the awning and 450 for the guys to put it up.

One of my friends had purchased a SunSetter awning last year and he really liked it. The sun was hitting on my deck and it was not really a good place to put a roof, so I gave the awning a try. I went through a dealer and he met the prices that I found on the internet. It was over six weeks to get it delivered, but other than that, everything went well. I got the motorized axle and I did the installation myself and it went fine. I enjoy the ease of operation and I've told numerous people that I really like it and it’s doing a good job for us.

We had SunSetter awnings done years ago in Jersey and we knew they have a good reputation. This time, the two guys who came here to do the installation were an uncle and a nephew. They were very good and professional. I talked to them and they were nice guys. We got a motorized awning and it goes good with the house because the house is a tannish color. And the awning has darker brown and lighter brown and tannish with the stripes down. I can utilize the awning now and it certainly helps. It would be nice this fall and winter because it is so hot out here.

Our porch was very hot. When we called the people at SunSetter Awnings, they were nice so we ordered a motorized awning from them. It took a while to get the awning, but it didn't take long for SunSetter's team to put it on once they got it. It took them three hours and it all went well. They did a good job and it was fast. Since using the awning, it cooled our room a lot. It was nice. If friends would ask, I'd tell them to go ahead and get an awning from SunSetter.

Buy a SunSetter awning. They’re very nice. I bought one when Costco had SunSetter awnings on sale. SunSetter took a couple of hours to do the installation and I'm very glad that they have done a good job. They also cleaned up after themselves and I liked that very much. Now, I’m very happy with the electric awning. We live in a cottage where there is a house after house after house and it gets really hot in between the houses, so the awning cools it down. And as soon as it stops being so hot, we could enjoy the outdoors.

I had SunSetter Awnings in other homes and I like them. Their reps were all very nice. I purchased a $3,600 big motorized awning from this company. I like to shade my porch, so I open it on sunny days. It makes the back of the house much cooler. With the rain we’ve been having though, I haven't used it that much. I would suggest that people buy one. I have another friend that has one.

The first awning that I got from SunSetter Awnings wore out and I was pleased with that awning so I went with them again. This time, dealing with the reps went very well and I got an awning that is motorized and dark green in color with a stripe on it, and I've been very pleased with it. The installers came and put the awning out. I’ve already recommended it to a few friends and the only thing they’re against about it is the price. My outdoor experiences haven't changed a whole lot with it, though, because the weather is too darn hot. But I get sun on the back of my house all day, so my SunSetter awning saves me a lot of money.

We have some west sun that we needed to shade the house from and we needed an awning. The reps from SunSetter Awnings were very polite, efficient and they did their job well. They were first class. I’ve had the awning for about a month now and everything is working well. We shade the outside table with it. Just when the sun hits the windows or comes close, we put the awning out sometimes partially and sometimes fully extended. I'd highly recommend SunSetter Awnings.

I've had awnings on my motorhome and I've liked them. They are a good shade blocker. SunSetter's got a good awning and a good name, so I decided to go with them. I had no problem with SunSetter, but I've had problems with the people that put it up. I hired Awnings Made Easy to put the awning up and I've talked from top to the bottom. My awning's still not up and it has been probably 10 appointments, but nobody showed. They keep giving me all kinds of excuses -- the guy broke his hand, another guy never showed up, and one guy got sick. Every time I call, I get a different excuse. They give me another date, but when that date comes, nobody shows up. They were supposed to call me Thursday, but they never called. They won't tell me exactly what the problem is and they won't even give me the name of the company that's coming. They also said that they don't give phone numbers out.

We had a portable shade up and it wore out. We heard a lot about SunSetter and we bought a motorized awning from them. Its color is brown, with some goldish brown, and its width is 12 feet. The team was very good. The installation was okay, but the installers didn’t anchor the awning well and they had to redo the installation. But the awning has been working fine since then.

We were tired of just sitting in the sun when we wanna go outside in the afternoon. We gave SunSetter a buzz and bought a motorized awning with retractable arms from them. Their installers were pleasant to work with and they did an excellent job. Now, we can enjoy the afternoons and when we have company over. We don’t have to worry about them sitting in the sun and getting a sunburn. The one we got was a very nice-looking awning too.

The front room of our house has a big window facing the west. In the afternoon and evening, the sun comes into that window and we had to have blinds drawn all the time. Now, with the SunSetter awning, that sun is knocked off and we really like it. I love the shade and the house is cooler. The SunSetter sales rep was honest and he was a good worker. I also like the people that put it up. They knew what they were doing and they had done a good job. The awning is motorized and has got the remote control. So as long as the awning continues to work like it does right now, I’m tickled to death with it. I love SunSetter and I'm very satisfied.

We had purchased an awning from SunSetter about 12 years ago and it was shot. We went back to the same company and the representative named Chris was very good. He explained everything to my wife and me. He's down here on the cape and he does a lot of their work. The awning is motorized and has very good material. It's perfect and is working well. My wife's bridge group is playing under it right now. So, everything is peachy and I would recommend SunSetter Awnings.

I like SunSetter and their salespeople were really nice. I bought a motorized awning, and an old neighbor, his daughter and grandson put the awning up for me. But it took three people to lift it up and the grandson didn’t get off for an hour. We had gotten everything ready, sat and waited to get him to help us lift it up and put it on the brackets. But the awning is neat and it knocks heat off my house and saves a bundle on air conditioning. It's very good quality and everything fits like a glove like it was tailor-made. I have a 12 x 40 deck and I put the awning on the far end where the steps are. I have a door going out of the house right underneath it. The problem was that it was a bit low on the bottom end. I didn’t have enough room in under the roof and I had to take my screen door and the storm door off in order to use it.

I can’t stand in the sun, so I needed an awning to block it. I went with SunSetter Awnings after I saw their advertisement and I told them that I wanted to block the sun. The rep measured and put the awning up. I purchased the one that's a bit gray and with both the remote and hand-crank. I wanted the awning for the shade over the top of the table out on the porch, however, it isn't where I wanted it to be. And it isn’t big enough now, but it’s all right. It's either they didn’t do it right or I didn’t say anything. It was hard to do this porch because it has another roof on it too and they had to go around that. It also cost me a little more than I thought it would and I’m dissatisfied in my experience. They are not living up to their agreement on their advertisement.

We have lots of trees in the backyard and a large deck which had no protection whatsoever from the sun. I saw the advertisements for SunSetter Awnings and got a couple flyers in the mail about them. Also, the company that was a dealer for SunSetter built our deck around our pool and we knew they were very reputable. So, we called them and bought our SunSetter awning.

The SunSetter awning isn’t attached to the ground and I want the freedom of moving it back and forth when I want it out. A year ago, I went to get it and their team came out. They measured and told me it wouldn’t fit. They said I didn’t have enough room to put it up because we’re in a townhouse and they weren’t sure. I tried to talk to the man but he wasn't forthcoming about anything. I was upset. Then I was out walking my dog and I went by another townhouse where I saw an awning. So I called them up again and told them that there’s one in our area so maybe they wanted to come out and remeasure. They did and they were fine after that. The installation went smoothly. I got the motorized awning and I love it. Now, we enjoy our outdoor activities much better.

It was hot outside and we were rearranging our deck. We saw an awning ad on TV and thought we'd get somebody to come here and talk to us about it. And then once the SunSetter rep came and talked to us, we were sold. We bought the one with the remote control where the awning electronically goes out. The installation experience was outstanding. However, I felt kinda bad for them because it started raining before they finished. And they stood out there and finished in the rain.

We had two trees in our backyard that died and instead of planting a tree, we thought we'd get an awning for our patio. I got online, then SunSetter Awnings sent me a complete packet and freebies. We were thinking about getting an awning anyway so we went ahead with SunSetter. We got a good price. We got side shield, lights and wind sensor and I felt that I could install the awning myself but the instructions were a little vague. We decided that instead of doing it ourselves, we got The Windows Place to do it for us.

I purchased an awning so that everything at the back wouldn't get wet. SunSetter Awnings had a lot of easy promotions. I bought the awning from SunSetter's retailer and the guy who installed the awning was the fastest one to get back to me, to come by and give me an estimate. The installation was quick as well. He easily put the awning up and it didn’t even take two hours to do it. We’ve had a couple of windstorms here and the awning is still working. I placed the sensor and I was out not too long ago and when we got back, the awning was retracted. I knew that something had happened but I pulled it out again and everything was fine. But I would like to have a little bit more training on it though because there are things I still don’t know how to deal with, like if I don’t want to extend it completely out and I want it halfway out, there has to be a way to be able to stop it. But overall the SunSetter awning is a great product.

I called Sunsetter on 28 JUL 2018 because the fabric in my awning was developing holes in it. I bought a Sunsetter awning on 4/23/2016. I was informed the fabric is not covered under the warranty after 3 months from purchase date!! To replace it will cost is $503! The operator said she would give me a $150 discount! I do not have $350!!! After 3 months from purchase date, the company "pro-rates" the cost of a new awning. And after you purchase a new awning, guess what? The warranty is not renewed from the new purchase date, but from the original purchase date! Nice! If I had known this, I NEVER WOULD HAVE PURCHASED from this company. Thank goodness I did not waste more money and buy the "retractable" awning! I find it odd very few complaints noted about this company! Very poor consumer practices.

I wanted to put something in to be able to use a certain area of my home and went with SunSetter Awnings. I like their reputation. They did a good job with the installation and I'm very happy in dealing with their team. I recommend SunSetter Awnings.

Everything went very well with SunSetter and I’m very, very happy. When their sales rep came out, she was knowledgeable about the product and was helpful. She also went to extreme lengths to help me because the configuration of the house included a small deck from the upstairs window, so we had to try to design something to attach the awning to. Between the two of us, we got it down. When the contractor came for the installation, he was a big help too. The crew that came for the installation did a very good job as well. They covered all bases. The unit itself is working very well.

I had a canopy in the back and I needed to replace it with something better. I needed shade. SunSetter is the only awning company I’ve ever seen advertised on television. I called the installers directly and they handled everything for me. I already knew what I wanted but they assisted me with some decisions. And the installation process for the motorized awning that I bought was simple. I would recommend SunSetter Awnings and I would also recommend getting the motorized awning rather than the manual.

We’ve had SunSetter for a long time and it worked well for us. The earlier one got taken down by a storm and we had an electric one put in now, and that goes in and out all by itself with a remote. It works beautifully and we enjoy it very much. We love it and we're glad we have it.

I went online at SunSetter and ordered a 10 ft patio awning. The website stated delivery in 2-4 weeks. It is 8 weeks later and still no awning. After calling numerous times, was told production was behind due to the season and backordered parts. Also the brackets needed to install the awning are also on backorder. Finally get an email stating awning had been shipped and got a tracking number from UPS. Delivery date was supposed to be 2 days ago per UPS website. After calling for 2 days, now find out they cannot locate the shipment! Brackets are still on backorder. Never order from this company! After researching more, I find this has been a common problem with this company. Save yourself the stress and find your awning elsewhere.

I put a new deck in last year. And so, I thought this year, I'd put the awning up so that I could use it ‘cause it gets too hot in the back. We looked at this many years ago and my husband didn’t wanna do it ‘cause he thought it would make the kitchen too dark with the kitchen windows, but it's wonderful. I love it and I'm so glad I decided to go with this direction. The team of SunSetter Awnings was very nice. They were scheduled to come one day but they had to call and cancel ‘cause they had a problem with something that was coming in that didn’t get there. So, they came at 5 o’clock in the afternoon. They wanted to get it done cause they were in the area and they were here ‘till 7 o’clock. I wasn’t in that big of a hurry, but they just wanted to get it done for me. So, I really appreciated that.

The rep from SunSetter was a very good presenter. He gave all the details and the answers to all our questions. They installed the awning in about three hours, and our experience went pretty well. Before, our family room would get too hot with the sun coming on. But now, we can sit out back on the deck because it's not that hot.

I have a back patio and I'd been using a Coolaroo sail over it. I'm getting a little older, so I spend more time at home and out on my patio. SunSetter is on TV and I got something from them in the mail, and the guy who mows my lawn says he's had a SunSetter awning for 15 years. I got a reasonable chunk of change back from my income tax and I put it into an awning. The salesman came out, no pressure and told me what to expect. Then the two guys who came out and installed it were wonderful. They took an hour and a half and explained everything in detail. They could not have been nicer and I felt very comfortable having them in my home.

My daughter and son-in-law have a big deck in the back and the sun comes in on them pretty much. So I decided to help them out and bought a SunSetter awning for them. Their team provided what they said they would, so I was pleased with it. My son-in-law had a bit of trouble putting the awning up, but that was because he needed some help mostly. The awning I bought is motorized. I got the protection from the wind too, which seems to be fine. Since then, my daughter and son-in-law have been pleased with the awning.

I put a new deck in my house and I needed shading for it. I researched and found SunSetter Awnings. The reviews were good for them, then I talked to their local guys. I felt comfortable with them and I decided to go with them. But the first group that I went with were a little unorganized. There was a miscommunication between the salesman and the owner/operator of the store and when I called a week or so before my order was supposed to arrive, the salesman found that my order hadn’t even been placed. But he was very amenable. He apologized and returned my deposit. So, that wasn’t bad. But at that point, I felt uncomfortable dealing with them and I cancelled my order.

I'm very happy with my SunSetter awning. I looked at it a couple of years ago then I finally decided to go with it so I could get rid off of all my umbrellas on the back deck and use the big awning. The sales rep conducted himself the way I would expect him to be and he knew what he was talking about. Everybody was extra nice and the two men that came here to install it did a good job and cleaned up after themselves. I was quite pleased with the whole operation.

The woods next to our property where we have a greenhouse were cut down and it went from a wonderful sun solar room to a boiler because there were no more trees for shade in the summer. We saw an ad on television for SunSetter Awnings and we thought that might be the solution to our problem. So, we called the local number and the man came out to see if it was possible to put an awning over the greenhouse. I wasn't sure how the remote would work or any of that or if the awning would fit or clear the greenhouse but it's perfect. SunSetter's team was also wonderful, delightful, clean, and neat.

I had an awning before and I wanted to update it so I got another one. The experience I had with the SunSetter Awning team was a little rocky at first. I couldn't get a good date on when to put it up and it messed with me. They said it would be in two weeks and it ended up being a month. They just talked around the date. But the people that put up the awning were okay. I got the beige SunSetter awning that's electric and has a remote control. The new awning is easier for us to use. All we've got to do is push a button for it to go on out. With the old awning, however, we needed a couple of people to put it out before and bring it back in. But overall, my experience with SunSetter was mediocre and I wasn't really happy.

I have a deck that looks out over a lake and it had no cover, so it was hard to sit out and enjoy the lake on a sunny day. I saw an ad for awnings on TV and I thought, "I need one of those." I had looked online and other people had said that SunSetter was the better one. The SunSetter team was great. They were very helpful, answered my questions and gave me the information that I needed. I got a retractable, extra large awning. It is automated and I like the automation part. The installation went perfectly. And it was on time, when it was promised. The installers did not leave a mess, too. The only thing that I had wished would be for some way to install a ceiling fan in the middle, which I think is not possible. All in all, my experience with SunSetter was excellent. I'd recommend them, and I have referred my agent to one of my friends.

I've seen two other awning companies, but SunSetter's electric thing was better. I got the black motorized awning for my back porch. When the sun comes up, the awning keeps it shady there. I installed it myself and it wasn't much of a job. I had to have some help to lift it at the end, but that was it.

I've had a motorized and a standing awning from SunSetter for a month now, but I can't get them to go down. The installation team was very nice though, I just noticed that I can't get them both to go down after they left. I was overcharged too. When SunSetter advertises their awnings on TV, it's $599. How come I had to pay so much?

I have a lot of sun coming in the windows in my kitchen and I checked with two different awning companies. The other one was more expensive, but with SunSetter, it's here in Omaha and I saw a lot of good reports, so I went ahead with them. I've had a great experience during my purchase and somebody came to do the installation. My awning is motorized and I even had a little problem with fraying on the awning and they came out and replaced the balance. I would recommend others to go to SunSetter Awnings.

My deck gets a little sun and I saw SunSetter Awnings advertised and it looked like a good one, so I called them. I wanted a solid black awning but they didn't have it so I got the tuxedo black-colored one. It has a little white stripe down and I really like it. Also, the awning is motorized but if the power is down, it has a backup. Overall I love the awning. I have a dog and she stays out there more.

SunSetter was the only awning company that I knew about. My interaction with the sales rep was fine and I would’ve held off the purchase if I didn’t like him. So, we got a motorized awning about two months ago and it does what it’s supposed to do.

We had SunSetter awnings before and they lasted for 15 to 20 years. Recently, we replaced our old sets and we went with SunSetter again. It took me forever to get these things put up. They didn't send all the parts originally and they kept saying that they would send all of them. We ordered these things in April and I had one up a month ahead of the other one before I had all the parts for the other one. In fact, I just had the other one put up last week. So, it was kind of a hectic experience. But other than that, their reps were very good.

A year ago, with all of the SunSetter ads that I saw, I thought the awning was great and I would love it. I like to sit outside whatever the weather is so the awning would be good for me. Even if it was raining, I could sit out there. I wanted to get one so I got in touch with SunSetter and they put me through to a local dealer, who came in and spent five minutes here. He looked at the wall and he said they could not do it as there wasn’t enough space above the window. My one wall facing the sun is completely window and it goes all the way up to the edge. He recommended I go to Home Depot and ask them if they had a tent that I could use. I lost that idea and did nothing more about it.

My friends have SunSetter awnings and they’ve been pleased. They’ve told me how they are and how long they last. Since my deck gets sun all afternoon, I couldn't use it and so the best thing I could come up with was a SunSetter. Their team was great when they were there. They put the awning in and installed it pretty quickly. They went over everything with me too. I got an 18x10 motorized awning in grey color and it's a very good investment. I also have the wind sensor on it to make sure nothing happens with it.

I had to come up with a solution for the back of my home getting as hot as it did. I called one of SunSetter's distributors, Toms River, and spoke to the owner of the office. I was then referred to an individual who worked at a Middletown office. He came over and he was personable and informative. What I wasn’t happy with was they didn’t have an accurate representation as to the color and the pattern styles. The book that they had didn’t offer proper visual representation of the product. And in looking at something that’s made of fabric, I would’ve thought that the sample choosing would've been like from a fabric book as opposed to a rendition or photograph of something, which is always something to speculate.

We wanted to put an awning up last summer because our patio gets sun all day long and it stays hot. I've seen SunSetter awnings advertised and so I told my husband that we needed one of those. The little guy who came to talk to us about the awnings showed us the samples, measured, and told us what they would do and the guarantee and warranty. He was really good. Then on the day that the install team came, it only took them 45 minutes to get it up. They talked and they were pleasant.

We get heavy sun in the area of my deck. Our experience with the SunSetter team was good. We got a 20-foot motorized awning, and the installation went well. However, some of the communication back and forth once I settled on it was slower than I liked, but I am pleased.

It was very hot on our top deck. My neighbors got SunSetter and they gave me their name and I purchased an awning from them as well. We had a particular guy that came out, and he showed us the samples, measured and explained everything to us. He was good. We were promised an installation within three to four weeks. But it took a bit longer than that. I had to call them several times and they told me that the product hasn’t been shipped yet and there was nothing they could do about it. I told them that I wanted to get my awning in before Memorial Day. I waited another week and I tried to call again. The lady I spoke to said that they would call me.

I got SunSetter out of a brochure I received and my husband and I are happy with the awning that we purchased from them. It's expensive but we have it for a couple of months now and it's holding up fine. We were supposed to get some kind of cover as a free thing, but we never did. Also, we had a bad rain and windstorm and the thing got stuck. We fixed it ourselves by pushing it back out and redirecting it in, but it's supposed to go in automatic and it didn’t. Other than that, their reps and installers were great and we would highly recommend SunSetter Awnings.

We were redoing our backyard and we also needed some shaded area. We chose SunSetter Awnings for the overall cost and availability, and the installation was fine. It only took a couple of days because of the weather. The SunSetter team that came out was really good. They were available for when we needed and handled everything appropriately. So, if you are looking at an awning for yourself, I would recommend SunSetter.

This is our second awning. We had an older XL900 10' manual awning for 18 years and loved it. This time we wanted to get a wider one, so we purchased the 18' manual. First of all, this bigger awning is not easy to open or close, and we wished that we opted for the electric version. Secondly, when rolling the awning up, it makes a horrible (embarrassing) squeaking noise. Also, in the last year, we have had to replace BOTH handles. When we called to have the handles replaced under the warranty, Sunsetter charged us shipping and handling for both handles. We are very disappointed with Sunsetter, as this is not good business.

My mother wanted a bigger awning and the neighbor recommended SunSetter. Their team was polite and friendly plus, the awning came in quicker than it should have and it was a very good experience. The installation was fine and it was all done in one fitting. The awning is beige with some stripes on it, motorized and it is attached to the house. It’s bigger compared to the other one and my mother pulls it out to keep the house cooler.

I built a new place and I had all the trees cut down. There was no shade, so I needed something for it. I got the 18x20 motorized awning from SunSetter and it's supposed to be the biggest one they make. It has a maroon and tan color and it's striped. The awning is over my patio because I'm on the lake front with the wind blowing and it works out great. I also had nothing but good experience with SunSetter's reps. The owner himself came over and did all the measuring. Then, the installation was great. I got the wind sensor as well and I had that winter metal cover put on the awning. So far, I’ve had a couple of my neighbors come down and check the awning. I highly recommend SunSetter.

I've seen all kinds of commercials on awnings and I thought I'd try it. I like the different styles that SunSetter had. They came and talked to me about it and I made my choice. I bought my 12-foot motorized awning through them directly. It's beige and brown, the color of the house, as I wanted it to go with the house. Sunsetter told me when they would come and they came. The installers were very good, nice and quick. They did a wonderful job and the awning is working just fine. Everything went very smoothly and I'm very pleased all the way around. I was out shopping one day when we got some higher winds and I had not retracted the awning but when I got home, it was retracted. It just automatically shut itself and that was just wonderful.

I have a deck that's on the west side of the house and there's also a big window there. I thought I'd put an awning on there and keep the sun from coming in the window and also shade part of our deck. Moreover, I have relatives who purchased an awning, so I thought I would. I thought I would go with a different company and gave them my information. I went and saw those people, but they didn't get back to me so I decided to purchase from SunSetter.

Out of 5 new EasyShades 1 had a bad motor and needed replacement. Arrangement via phone call was the easy part besides the insistence to charge me $50+ for the replacement part with the understanding I would be reimbursed after the broken part was received back at the location in MD. Shipment was prompt within 6 days and everything worked out ok and the broken part was returned immediately arriving again after 6 days at their location. I placed a call after 6 days to inquire about the reimbursement and found out that they pretended not to know if they received the part yet. Based on the FedEx tracking # they finally admitted that they had received the part.

I had a very sunny area and we couldn't even sit out there, so we decided to get an awning. I had SunSetter in my other house and it worked well. My interaction with the awning representatives this time was very nice. They were very friendly, professional, and very polite. Even the workers that came to put it up were very nice. I got the retractable one with the push of a button. I have outdoor space, so having the awning definitely enhanced it. SunSetter Awnings is great and I have already told people to get them.

I looked at awning companies and liked SunSetter's value and services which made sense. The salesman I had filled out the forms and responded. However, after the sale was made, he didn’t have a great response. He was strictly a sales guy. The awning I got had wind sensors. It's 10 ½ feet long and automatic. It's really cool and I like it. Furthermore, their installer knew what he was doing. All in all, I had a good experience with SunSetter and I’d recommend them.

We couldn’t sit out there on our deck at my shore house without something. I saw SunSetter Awnings at a home show and thought that I should do it. I have an awning at the house but it was a manual and we had never opened it in four four years. SunSetter's reps took it off which was a plus. But the salesman told me I was gonna have to take off the screen door and a light that was above it. It was discouraging and I almost didn't order the awning. I declined even during the installation that day, but the guys that came out said they didn't have to touch any of that. They worked around it.

I had a deck put in. It's south facing and it's hot outside. I am a shade person and I wanted to be able to be outside and not have to be in the sun, so I decided to get an awning. The reputation that SunSetter Awnings has made me choose them over a different company. I asked for information and got a call from the dealer. Thereafter, I had a fantastic experience with their team. They really went through all the options with me and did a drawing and how it would work. The rep was really nice, so I felt comfortable buying the awning from them. The installation experience was really good and they did a great job. They explained everything to me after they left and it was really good. Everything was done in one visit.

We purchased a retractable awning with all the bells and whistles, which was installed in Aug. of 2017 and were very happy with it UNTIL after having the awning for 10 months, on 6/25/18, the wind sensor did not function properly and the awning was destroyed, along with the lights, hardware, etc. The damaged parts were reordered on 6/26/18 and to this day, we still have no awning and have been told that it may be the end of July before they are shipped.

I happened to run into SunSetter Awnings at the fair and I bought a motorized awning. It wasn't my first one but I used somebody else before. I had the SunSetter awning installed by somebody else and they provided fine service. The awning does what it's supposed to do but the whole thing could have been free.

Our backyard faces the east, so we get a lot of direct sun for half a day or so in Arizona. We wanted to keep the house as cool as we can, so we shopped around for awnings. SunSetter seemed to be the most recognized brand and I wanted to have something of quality and good reputation installed. I looked them up directly online and called the 1-800 number. They put me in contact with their local distributor who was very prompt. He also seemed experienced and knew what he was doing. He knew the product, his recommendations and what we were looking for. Also, he was very attentive. Even through the installation process, he called, followed up and showed up when he said he would. He installed a mid-grade, electric awning with a motion sensor.

The hurricane took down the tree that was shading the house, so we purchased an awning. We decided to go with SunSetter because of their reputation and the installation was outstanding. Our awning has a color that goes well with the house and it’s 12x14. If someone asks me about it, I would tell them the same thing that friends told me, "It's the one to get if you’re gonna go that way."

I was not able to sit on my deck all summer long. It was so hot out there, you couldn’t go out to even walk in your bare feet. My daughters encouraged me, they said, “Mom, you really need to get a SunSetter.” And we went for it. My neighbor down at the end of the street was the only one in this whole neighborhood that had one and I saw a little bit of how they installed it.

I got a good carpenter who put a pin in the awning so he could hang it. It didn't take him long and he did an excellent job. Now, the awning helps us enjoy outdoor activities more. When my grandson comes here, he plays there. He enjoys it too and he also invites his friends here and they have a good time. I would recommend SunSetter to anybody.

I liked that SunSetter awnings was local. When they came in to get information, it was all good. Their guy was pleasant and knowledgeable and their team was okay. I bought a 16-foot, motorized awning and they did a good job installing it. However, they put a slat on it when I asked them to put on a little bit of a pitch so it's collecting a lot of water. I'm thinking about calling them back to tell them to fix it. Nevertheless, the awning is pretty and the equipment is fine. I use it during the evening and weekends, as well as when I have monthly visitors.

SunSetter has more quality and more value. A guy named John called me and he was right on the time and the date for getting delivery. He was also on time for the setup and for putting the awning up. He did a good job, did the follow-up and asked me if I was okay with it. We like the awning and it is nice to sit down in the sun and the heat and be in the shade. We use it every day and it works perfectly. However, it has a flap in the front and the bottom, and the flap that hangs down on the end of it is like a wavy cut. I hang some fishing line and weights on it so it doesn't flap as much. And even when it's retracted, the wind is flapping it up and down all the time and the inside of it as well. Also, SunSetter awning’s price is a little steep but if you want one, you got to pay for it. Other than that, everybody should have SunSetter and they would love it.

We needed some shade from the sun on the window. We worked with SunSetter because of the quickness of it and their reps were very professional. The awning that we got was brown and it's automatic. It gave us shade on our window. We were satisfied with it.

Awning did not arrive. Ordered and paid for over a month ago, getting nothing but a runaround from SunSetter. Customer service tells me they will contact UPS Freight but I have to wait another week before I can put in a claim and they will send out another awning. Looks like it'll be another month before I can expect. Summer will be over.

We have a portion of our deck that’s up against the back of the house. It gets a lot of the afternoon sun and we spend a lot of time out there because of the pool. We've talked about getting an awning for several years and we just decided to see how much it costs. SunSetter was the company we heard about the most and I haven't heard anything bad about them, so we went their route. We had no idea what it would cost and we were a little taken aback by the price. But it was well worth it. We got a 17-foot long awning from them. We got the one that has a beige and brownish stripe to it because it matches the brick and the mortar on the house well. We’ve also got the LED lights and the wind sensor. It looks really great.

I have a deck out and it overlooks the lake but in the afternoons, too much sun comes in to sit in it. I didn’t want anything permanent so I got a SunSetter. I looked on the internet, liked what I saw and I talked to the rep. He knew his product and I’m happy with the green, motorized awning that I got. It was for a new log cabin and I have an architectural design for it, so the installers looked at those. There wasn’t enough room underneath so they mounted the awning on the roof. They did a good job and did it all in one trip. I’m pleased with my experience with SunSetter Awnings and I’d recommend them to a friend.

I've seen awnings from SunSetter advertised in different places and I liked the looks of it. I also figured that it was the best so I got a motorized awning. It's ivory and brown-colored and has a cover on it that matched the siding perfectly. The unit was delivered to where I wanted it and I put it up myself. And the installation was simple. All the directions were good. It took me a long time to do it because I did it in little pieces but when I had to lift it up there, I had to have two of my friends help me because the awning itself weighed 90 pounds. The awning has made the back part of the house cooler because the sun doesn't shine in the sliding door anymore.

Purchasing an awning was something we wanted to do and we chose to go with SunSetter Awnings since they had great advertising and references. We bought a 16-foot motorized awning from a dealer. The time they spent with us, making sure we understood what the product did and didn't do, all the different options, how the installation was gonna go and good, straight, and honest communication made purchasing a superb experience. And the installation was perfect. The awning covers the patio off the sunroom and my wife likes to use it as a shade for the picture window that looks out over it. Overall, it was worth the expense.

We purchased our second power-retractable SunSetter Awning late in 2017. The previous one had served us for about six years, and we wanted a much larger one. The new model features remote control; but, apart from that, I cannot say it was an "upgrade." SunSetter's manufacturing standards have clearly dropped significantly over the past half-decade. Everything seemed more flimsy. As we did the first time, we ordered the unit through a SunSetter-Authorized Installer. They brought it in and installed it very professionally within one day.

Worst service I have ever seen, woman was fast in making the sale and then completely disappeared. She failed to mention two people are needed to open this thing even though we explained the circumstances and that husband would not be here all the time. We want to return this thing but she will not answer our phone calls. Even the installer could not reach her. WE are out $1,000 and we cannot use this thing. Very disappointed and don't know what to do next since she has not shown up or answered any of our calls. She should be put out of business.

My son-in-law has had a SunSetter awning for five years and enjoyed it very much. I have a very Western exposure and I needed something to cut all of the sun. It took about five weeks from purchasing to installation of my SunSetter awning and everything was terrific. I was very impressed with the fella that came in and gave us all the pertinent information as well as the people that installed the awning. We got a motorized model that's 16 feet wide and it's cream colored. It had to be readjusted today because it had to be more on a slant so that it would do a better job protecting the patio. And the same fella who installed it did the readjustment. He was here a half hour max and he was very careful and checked it thoroughly. So all seems to be under control and I'm looking forward to being able to use the awning.

We have a lake house Trex deck that when it hits right at noon, we cannot use it unless we have some kind of a shading. So, besides putting a screen porch, cost-wise, we decided to go with an awning. Our deck is a big one, so we got the SunSetter's biggest motorized awning that covers the majority of the deck. SunSetter first came out with a laminate material which was cheaper, but knowing a little bit of difference in the materials that are used, the laminate will not last as long. So, the one we got is a new material that fades less, is woven, and has a longer warranty. The cost, on the other hand, was twice as much.

I had put a SunSetter awning up when I moved into the house in 2000-2001. The components of the awning were stainless steel. The arms look like they were powder coated with very high paint quality. I covered the awning in the winter, and if it got rained on, I let it dry out before I rolled it back in. After almost 18 years, the fabric started to fade out a little bit. It aged well and I figured I wanted an awning in another part of the house too.

Our SunSetter awning works really nicely and it’s always reliable. SunSetter's sales team was good and they knew what they were talking about. The installers did a good job as well. It didn’t take them long to install our maroon motorized awning. Everything was good. Now, I can go out there when the sun is out. I'll be in the shade and I'm spending a lot more time outside now.

I had awnings before with SunSetter. They were years old and I was ready to get new ones, so we decided to get another one. My son ordered it for me. I sat there with him when he ordered them and the reps were just patient with him and they answered every question he asked. I couldn’t ask for nicer people to work with. We have the awnings up and I am enjoying them very much. And I've had a lot of compliments on them. The other ones that I had were manual and I always had to call my son and have him come out and install the awnings because they were too heavy for me to put up and take down. Now, these are the electric ones. It makes that much easier and I can do it myself and I don’t have to bother my son.

My SunSetter experience was very good and I have really enjoyed it. About 10 years ago, I thought of getting an awning and contacted them, but they said what I wanted could not be done. I used to have a portable canopy that I would put up every year, but because I'm wheelchair-bound now I can't do anything like that. I wanted to try Sunsetter again to see if we could do what I wanted differently. I called and this time they said they could do it, so I had it done. I had a good experience working with the rep. I was allowed to pick out the color. I also wanted it motorized and I was able to get that, as well as anything I wanted. I had it installed in our back deck where I get sun all the time and it's being mainly used for shade. The installation went very fine. They came over and had gotten it all set up and working in just a few hours. They did a very good job and I'm well satisfied.

We've been looking for an awning for a couple of years. The time was right and I decided to get a motorized VXL awning. I saw the ads at Costco on their online but the problem is there's no option if you want to buy the awning that way and then be able to contract with SunSetter to have it installed. So I looked at that and my contractor who does work for me absolutely refused to install it. He didn’t want liability, so it was difficult it cut some of my options. I got SunSetter's local dealer who gave me discounts on the installation but I wasn’t able to talk care of any of the sale items that they had through Costco -- the free hood, the free cover, the free closer and things that were included. I wasn’t able to avail myself of those because I had to get it through a dealer to get installed.

I would refer SunSetter Awnings just like the friend who referred it to me. Before SunSetter, I was getting the $500 ones from Home Depot and they were blowing away in the wind. We purchased a motorized SunSetter awning and our experience has been very good. They came and installed the unit. Then we had a couple of minor issues but they came out and resolved them quickly.

We purchased a smaller awning a year before and we wanted an awning for our deck. There were a lot of advertisements about SunSetter Awnings and we liked the quality of the one that we put the year before so we decided to go with SunSetter Awnings. They were great. The rep came here and was very, very courteous. We had to move a heap of furniture and they were very accommodating.

Jerry was very nice but I was kind of rude in the beginning. I didn't visualize it in my own mind with the way SunSetter designed the awning but I backed away and I was just sitting with some cash put away and not using it, so I called and told them to come over and install the awning. The installation went fine, and the awning turned out to be very nice. I like it.

I have a 15-feet wide and 10-feet long deck in the back of the house and I couldn't enjoy it in the sun in the afternoon. I've seen SunSetter Awnings a lot and they've been around a long time. I like that SunSetter's awning is retractable. When their salesperson came, I already made up my mind that I wanted it and it was just choosing the fabric which was very easy to do because of the color of my house. And I got a beige green striped awning. The installation was fine and the installers did it in one morning. They may have put it up a foot too high, but I can live with that.

We ordered a 10' awning from Sunsetter on May 2, 2018 (Shipment #1). #1 shipped on May 22, and Sunsetter took our $1089 on May 22. We were told one of us had to be at home all day to sign for it. When it came it was damaged. We sent it back. After 2 or 3 phone calls we were told another would be sent but our account would be charged (which we had to explain we already paid for it!). Shipment #2 was sent and we waited. Nothing came! We called again, and found out #2 got lost! The shipper didn't know where it was and neither did Sunsetter. Sunsetter apologized saying they would "expedite" the shipment of another one (#3) as though they were doing us a favor by putting a rush on it.

We couldn't sit or eat outside, all out in the sun so we got a motorized SunSetter awning and the man and woman we worked with were fantastic. They were real nice and friendly. You could talk to them and they would talk to you back. The installer said that was the first time he ever had to put an awning on a brick house, but he had no problem with it. I sat there and watched him. He took the time, measured everything and was good at it. We enjoy the awning. Get one because they're good.

Our house faces north and the sun beats down on the deck and into our big window, which is our eating area. We wanted something to help with the shade when we're outside and inside so I did some research. A family member had bought a SunSetter 15 years ago, and they've always raved about it. I also had a gentleman come out that sells SunSetter and other brands, and he recommended SunSetter for the best value. So I decided on getting a SunSetter awning.

I saw SunSetter's commercial on TV and then I saw that they had gotten awnings to a couple of my neighbors. I went over and looked at theirs and asked them how they liked it, and then, I decided to get a motorized one. The installers were good, knew what they were doing and they got it up. It was a little difficult because they had to come in the house and find some studs because they said it would never hold where they originally were gonna attach it. So they made sure that it was attached to something that was gonna hold it. I like my SunSetter awning. It works. I make sure that if I'm here, I put it out every day in the front. It keeps that part of the house cooler. But this summer, we had some good wind and the sun is out, but I'm afraid to leave it out because the wind might grab it and throw it. It lifts it up and down.

I wanted something to put on the deck outside, and I'd like to sit out there but not get roasted. SunSetter Awning's price was right and I got a blue and motorized awning from them. Their installer was really nice. He was very informative when he showed me how to use the awning. But when he came to put the awning in, he didn't have the motor for it so he used one of his motors to put in. In addition, the stuff that we were supposed to get with it didn't come, and he had to figure out what was going on with that. I thought all of the stuff was supposed to come at the same time, but we got them two weeks later. Even our grill was late, and they said it would be here the week before they put up the awning. But we got it three weeks after we got the awning. Other than that, my experience with SunSetter was pretty decent. I've used the awning a couple of times and I like its quality.

We've been wanting an awning for a long time and we just wanted to go. We've heard a lot about SunSetter Awnings and we liked their products. Their sales team was great. They came out on schedule and performed well. However, to get a hold of them, you have to leave a message and then they'd call back. It would have been nicer if you could call and set something up immediately. But other than that, it worked out really well. SunSetter came out and did the installation. It went well and was done all in one day. They worked really quickly and very professionally. They did a nice job. The awning is attached to the house. It's a tan color, and it is automatic, in and out. And it has the wind sensor on it. We put the awning out and it gives us shade. So far, we've only had one day where the wind was high enough to bring one of them down. Other than that, they stay out and we leave them.

The awning is very nice since it keeps the sun off the deck. I had an excellent experience with the Sunsetter team. It only took them a little more than an hour to complete the installation. By the time they got up here, they got down and got it out. Overall, Sunsetter was great.

The motorized awning that I got from SunSetter is really nice. I really like it. They did a very good job and everything seems okay.

MT Zion a professional Sun Setter installer - My one year old SunSetter Awnings fell down. I had purchased awning and wind sensor June 2017 for $4000 The company as per advertising stated can withstand 50-75 miles per hour winds. The day of this falling down we had 10-19 mile winds (as per 'National Weather' report) gusting and sensor did not close awning. Now I have damage awning, had to cancel 4th of July party that 10 minutes later would have injured a family member. SunSetter claims NO responsibility. I must pay $1000 to fix and enjoy my $4000 awning. If anyone is used to Pennsylvania weather this awning was used for 20 days prior to falling off and ripping my 4 told home.

When I met SunSetter's salesman, I was impressed with his knowledge and his guarantee. He customized the awning to fit an existing deck that I had and I'm very happy with it. It's awesome and I love it. I use it mostly for shade as well as family gatherings and I'm very pleased with how it looks and its function. The guys who installed it were very professional and very helpful, too.

I was specific with the SunSetter salesperson that I wanted a wall-mount. I questioned whether or not it could be wall-mounted because if there was enough room on the soffit to get the awning mounted, and he said they can do that. He measured it and he did not pressure me into ordering the lights on the arms. But I wanted the lights, and I asked about that. I looked at the picture and the lights appeared to be in the arms themselves. And when it got here, the installers took one look at the back of the house and said they can’t put that on the wall and it's gonna have to be a roof mount.

We enjoyed the awning we had in our other home but we had gone with another company for that. The deck went out 18 feet and SunSetter couldn't cover it. We used the same type of fabric as SunSetter though. But for this house, we got a motorized SunSetter awning. It is 20 feet wide and it goes out 10 feet, which is as far as SunSetter can go. SunSetter's team was very professional when they came in. They did what they were supposed to and when something needed to be adjusted, they came back and adjusted it. They were a pleasure to work with and I've told friends to get SunSetter as well.

We see SunSetter Awnings on TV a lot and we chose to purchase from them. I talked to the people from SunSetter by phone and they were good. The only thing that we had a problem with was the salesman that sold it to us. He didn't tell us that the awning we have . We wanted the18-foot awning but when we got the awning, it was 12-foot and the salesman didn't tell us about that. So, we were sort of disappointed. But other than that, we like the awning. It's in good shape and has a motor with it. I would tell others that they need to get an awning.

I ordered. Was told it would be shipped in days, it was two months but my credit card was charged immediately. No hardware or remote when it arrived, then long time to get that but they were not surprised so I assume this was intentional. Speculation: is the company going broke and can't afford inventory or to order supplies. Bought from them before but this is a different company--incompetent.

When I finally had the money, I went ahead and purchased an awning as I've been looking at it for seven years. My experience with SunSetter Awnings sales-wise was fine, but getting the awning put up was the biggest headache I had. It took me over a month to find the right people to install it because it was pretty heavy. I was looking for a professional and I Googled it and then there were some specific people that actually do the SunSetter. And when I first spoke with them, everything was fine. I had the awning done within a couple of days and the guys told me that I got a good deal.

We have a lovely back deck that’s in the sun a lot of the time and I don’t like the sun so we decided to purchase an awning. We had priced out different awning companies, but we had seen the SunSetter at a home show. It was reasonably priced and a good product so we went with them. We got the 12-foot wide motorized awning with a solid blue fabric.

We just moved to a new house and a lot of sun came off of our patio that didn’t have a roof over it. Instead of putting something that was permanent because we don’t know if essentially later on down the road we would want it enclosed, we decided just to go with something that could possibly be temporary. We purchased the awning and the prices were better at SunSetter.

I moved into a fairly new house and we needed an awning out over the patio. I got the motorized model from SunSetter and it has the automatic withdrawal. We used to sit outside but we have dogs here in the neighborhood and they said the clubhouse was not a dog park. They kicked us out of it so, we would go to different houses in the afternoons and it worked great. We were using the patio a lot but it’s gotten too hot. SunSetter was excellent but look out for the length of time you get it. They were slow and they said the 16-foot awning was lost in the shipment. The rep said he would be here in three to four weeks and he didn’t show up until about six weeks. But when he got here, he was in and out in a couple of hours and the installation was good. I was satisfied, the awning works great and I’m very pleased with it.

We needed more time on our deck and more room if we had a large umbrella. The salesman from SunSetter was much different than the first one we had had come out to the house, and he was just being honest and sold us. We have a pool and got the awning installed by the deck. It was a good experience overall, and I would recommend them.

The SunSetter motorized awning is a good buy and I'd recommend it. We wanted to keep this heat out and the awning has been working fine. The team who set it up had to work for four hours and they were good boys too.

We live in a subdivision where we have to meet all the codes and to put a top on our deck, it would have cost us 30,000 or 40,000 because we would have had to take the roof off to go to the highest peak. We went with SunSetter because of their name, and our experience with the rep was very good. The installation went well too, except for the person who mismeasured. The awning was a little bit too long and too wide, and we had to wait a little longer and let them re-order. Once, the weather got extremely bad, and I told my husband that the awning was going up in the air. All at once, it started rolling in so we were pleased that it worked. Right now, I'm sitting under it because it is very cool. I have also recommended them to a physician that we go to church with. I invited him to come and look. He thought you had to have a post put out, but I said, "Oh no, you don't."

SunSetter Awnings have the most incompetent people in the region. The installers bore a hole down through the deck flooring to reach the lower level plug when they could've attached it to the plug that was already there. If they told us to do it, we would've done it at our expense, so they wouldn't have to bore a hole and run that ugly wire down to the sides of the patio. They also had to come three times to get us to sign the papers and we paid for it in cash, so it was awful. I was very displeased with the service. But, at this time, the motorized awning is functioning well.

I had a SunSetter awning last year. We've put it on the patio and we liked it very much. It did a super job for us to sit out there. However, we had a light ice one night and we forgot to roll it in all the way. The ice compacted and it broke the awning. When I called my insurance, they said they didn't cover it. But I wanted another one and while it was a double expense since I just bought one a year ago, the awning did what we wanted. It cooled the patio off. We also pulled it out to protect the flowers in our house, so we were just very pleased with it.

My parents recommended me to SunSetter and they’ve had theirs for about seven years and love it. SunSetter was very helpful and professional. They were great with my son as well. The installation was smooth and the awning did settle. We have a young son and one on the way, so I can sit on the awning with the baby while the other one plays in the yard. I have recommended them and will continue to do so.

We've got an enclosed patio that the sun hits a lot it keeps turning off heat so we decided to buy an awning. We had some estimates from other companies for different kinds and we decided that SunSetter Awnings is the cheapest. Also, their sales team had a nice attitude. We received the awning in about a week. The husband and wife team who did the installation were very nice. They got here 10:00 o’clock in the morning and left at 3:00 in the afternoon. We got an awning that has a motor. It is red and gold in color and it retracts itself. Having this awning has extended our outdoor living area.

We moved to a new place where we now have an atrium. We like to be outside, but it was very hot to be outside in this place with the sun, and we wanted to have a corner where we could relax. I went online and saw the SunSetter awning, and I decided to buy it. I wanted to order an awning with stripes but I couldn’t get the one with stripes because it wasn't motorized. When you get to a certain age, the power should be in the device. So, I just got the plain, motorized one and but it’s fine, but it took a long time to receive it. The awning that we got is nice and I’m happy that we have it, but I also had to wait for quite a while until somebody installed it. When it was first installed, the remote did not work so they had to send us another one, and this took quite a while and I was not happy about that. But our awning is working now. I wanted the SunSetter awning and I like it.

It was sunny coming in our window. I saw a SunSetter Awnings ad and there was a coupon for money off. Their salesman was great as well as the installers and it took less than an hour to set up the awning. It goes across two big windows and the quality is very good. It's motorized and vinyl with black, blue and white stripes. We use it everyday. I'd tell my friends that if they need an awning, they should get a SunSetter one.