SunSetter Awnings Reviews

I researched before I purchased, and I have seen the product. Other places and other people were pleased with the result after they had the SunSetter installed, and that's why I went along with it. And it was more reasonable than some of the other options that I was looking at. Their reps were very knowledgeable and answered questions I had. And they told me more about it than just what the literature says. I was happy with that. The awning's quality seems to be superb.

We had SunSetter in our other house and they worked well. I even had the standalone. We moved and put a deck on the house. We bought an awning and went with SunSetter again. The SunSetter team took longer than they had said they would. With the pandemic, they kept having excuses. I called the company a couple of times. They had $2,200 of my money and I didn't appreciate being on hold. But they got it done eventually and that's fine. The awning works well. The awnings that we had before were over 25 years old and I can recommend them. They're expensive but you can't have everything. My neighbor up the street needs an awning for her deck. I told her about SunSetter. She's going to get it because she liked ours.

Everybody did great. When I called, they came out the very same day and measured. They showed me what they had and told me it’d be 4 to 6 weeks. It was 4 and a half weeks when they came. One Saturday night, my son went out to use the awning and was sitting there, and it wound itself back in because of the wind. I'm glad to see that that feature works good. They're not too cheap but they seem to be a good quality product.

The sales rep was a very good, professional and nice lady. I was amazed with the installation too. I don't think it was two hours, and they were done and out of here. I'm very satisfied.

The sales rep I worked with was a very nice guy and the delivery went wonderful. I like our SunSetter awning very well and we have told a lot of people about them.

They have a really nice salesperson. She was very helpful and good. She came the same day that I had called. So that was great service. Upfront she told me it would take about two and a half to three weeks to get the awning here and it was a little less than three weeks. They came when they said they would come. The installers were very nice too. It was one, two, three and they were done.

The SunSetter team was good. They were done in two hours. Also, the awning is upper quality. I'm satisfied.

I got my awning from SunSetter and they were very professional and answered all the questions that we had. However, when you retract the awning, it makes a noise. I do have to call the company to come back out and see if that's normal. We recommend it nonetheless.

Everything was great with the sales process and the installation of my SunSetter Awning. It was certainly within the time frames that they told me. We're extremely happy with it.

They were very nice. When they came with the awning, they got on the ball and got it done. One of them said, "If I were you, I'd go with the one with the push button instead of the one you pull out yourself." I took the man's advice and I'm glad I did. They also instructed me that if the wind starts going hard, to crank the awning in if I had it out because the wind would mess the awning up and tear it. They also told me to not leave it out open at night and always crank it in. I'm well pleased with the awning and I've had a lot of compliments on it.

We've had the awning for about three weeks at this point. When the remote broke, they came out within two days and the tech had a used remote that he left with me. It at least allows me to use the awning for now but they should deliver a new remote.

It was a very good experience. Everybody was pleasant and very helpful. I'm comfortable with the awning.

Weather-Armor was SunSetter's local person and they were wonderful. The rep spent time with me, went over the colors, and matching the side of the building. I'm very pleased with what he's done. My only concern was the manual. The instructions on it made it sound like the awning is more delicate than antique Venetian glass. But the awning works wonderfully. It’s not even a month since we had it installed and it has made an enormous difference.

We called the gentleman, he came over and was very nice, and we ended up buying one, and we like it. The gentleman that came here was very informative. And then, whenever it was ready, there were other gentlemen that came and they put it up, and they were also very nice. My husband had a long conversation with one of them, but they were very personable and pleasant. Everything went smooth. There was a guy who is supposed to come out and hook up an electrical outside. And the guys came to put the awning up before the electrical guy came. It wasn't a big deal, but that was the only thing we had. And he came. He came in four days later, whenever we could set it up that we were here. It was all good.

I am enjoying my SunSetter. It’s very nice. The sales rep was very nice and informative. He came out and said, “If you want the smaller one, sometimes people get the smaller one, then wish that they had the larger one.” I have a son-in-law who is 6’7” and he wouldn't fit. So this awning goes out enough where he can stand underneath it. It goes to the end of my patio, which I'm very thankful that they had measured it. Then he had also told me about the additional casing to protect it. Because in the wintertime, we’re all open back there and I needed that just for peace of mind. We're very happy with it.

The delivery of the cover was terrible. SunSetter has got to do something about their deliveries. We waited three months for that cover to come and they told me that it was all due to trucking. I was very disappointed in it. But the installation was great. The guys knew what they were doing.

The crew that was here did a wonderful job with their work. They cleaned up everything too. We were very pleased and I'm very happy with our awning. We liked the idea that we don't have to have the awning up all the time, the fact that we can use it when we want to, and it's not something permanent. I wish we could use it more though. With the wind, I wasn't aware of that. We thought about possibly getting the wind sensor, but I'm not sure yet what we're gonna do on that. Still, I would recommend SunSetter without a doubt. I’m very satisfied.

The scheduling of the installation was a little delayed but we got it in time for the Memorial Day weekend which was what we were hoping to do. They did a good job with installing and explaining our options. So far, so good. The awning is what we would have hoped for.

It was a very good experience with SunSetter. We called them and requested a certain week for them to come if possible. They contacted us by telephone and they came. The gentleman was very knowledgeable and helpful to us. The salesperson advised us what we needed and we went right along with it because we had decided what we were going to do in advance anyway. A couple showed up and installed the awning, They worked efficiently out here and they were very on the ball as far as the time element getting here. The awning that we got has a screen because it’s an additional shade and it’s on the west side of the house. It's retractable and it's got the cranberry worked into it with the beige. We use the awning for shade, sitting out there and looking out over our fields.

We put a SunSetter awning up about 27 years ago. It's one of those that I had to pull down manually and it was getting old so I went for the automatic one with the remote. Two young fellas came in right on time. They told me what time they'd be here because they live quite a ways from here. They got right to work and cleaned up after themselves. I'm real satisfied. I'd tell others to go to this awning company and that I've been satisfied with the old one too.

We got an awning three years ago and we wanted another one. They provide so much shade just like they say on TV and it keeps the heat out. It's cooler and you don't have to sit in the sun, eat out in the sun. I love both of them, but there was a mix-up in the color that SunSetter ordered and they blamed it on me. They ordered a new one for me. I have it sitting in my garage and it's the color that matches the original one. But I've called at least four times to let them know that I received the new one and nobody got back with me to replace it. So, I wasn't satisfied with that, but I love the awnings. So now, I have a beige one, and my original one was gray. It's in the box sitting there. They were supposed to come and change it, but they figured it would cost more for them to send two or three men out to change it. So, they never got back with me. And the owner over in Delaware was very upset with me. And then, her husband called me back.

We had SunSetter before at a different house. We moved last August and purchased another SunSetter. We worked with the same guy twice. The first time, we had a little problem. The second time, it was perfect. The installation process was the problem the first time. The electrical wires, all the photographs and the brochure didn't show any. Then when they came, all they did was leave them hanging all over the place. They said that’s the way they do it. I had an electrician come do it the correct way and the bill was $250. He paid it, but only after I wrote a letter to him that said I had sent a copy to SunSetter.

My good friend has a SunSetter and was very happy with it, so we went with the same fellow who installed it and that brand. The rep was very nice, helpful and reliable. It was done in a timely fashion too. The longest thing was just waiting for the product to come in, but once it was in, he had it up in no time. After we had it installed though, I saw all these ads for SunSetter. They're having all these promotions and you get money off and everything else. I don't think that was available when we got ours. Other than that, the installation went well. We got the one that's fully encased, which was a little more money. It had the 10-year guarantee. It's a striped awning with the wind sensor and it retracted yesterday for the first time when it got a little windy. I also have the little control hanging next to the door. I don't even take the control off. I just push the button and there it goes. I've already recommended it to a friend who has since just had hers installed.

The experience with SunSetter was super easy. We ran into a little snafu early on but that was more on our part than their part. They were super understanding and worked with us. They showed up on time for installation and had no issues.

Susan came over to install the awning and she was the one who took the measurements. She told me it would take a month but it took about three weeks. I like the people from SunSetter. They did their job and they were very nice and friendly. When I had a little problem, they came to fix it. I’ve probably opened the awning four times since I put it on and the times that I’ve used it, I’ve had no problem. I'm happy and it’s been good so far.

The installation of our SunSetter Awnings went very well. They were very professional and very well-mannered. I couldn't ask to have better people come and work on my house. The rep told me when it was going to be, he was there on time and he was finished when he said he would be finished, and no cleanup for me. I was very satisfied with the whole service. He spent a lot of time going through how they operated. We were very happy with the product. They look great and they work great. This time of year, I've used them several times. I'm totally satisfied with them.

I got a 20x10 SunSetter Awning. Goes out 10 and it's 20 long. The only thing I gotta worry about is the wind. So, I'm wondering if SunSetter could put a line down from the part that goes all the way out, the steel part, the roller, and put a little hook on that, down to the deck on each end. That would take a lot of wind out of it or stable it. Other than that, I'm impressed by the remote control. Also, we've had the awning out and in a few times, and everything is good so far. I've raised it up to a few because I'm in a trailer park, and a lot of people come by and they wave and look. I've talked it up. I'm a longtime retired guy, and I sit out here on the deck a bit. I am enjoying it.

The sales rep did what he needed to do but he was new. He didn't seem to know a lot about everything but enough to sell it. Also, it was a little long to wait for the installation. But both guys did an excellent job. One guy was very knowledgeable and it was the other guy's first day so he learned on the job. The awning is a very good product and we're very happy with it. It works as advertised. We got the optional wind detector so it will automatically come in when the wind blows too hard. I asked, “Can you test it?” They said, “You don't really want to test it because that would be like moving it up and down a lot.” When it started to be a little windy, we realized the wind detector actually works.

We have a very sunny area near our sliding glass door and SunSetter Awnings is very popular in this community so we asked around. The salesperson was Carl. He came out and explained everything to us including our options. There was a problem when the awning got here though. The material was wrinkled and the installer could not fix that. But they did send out someone back who was able to straighten that out. We've been using the awning daily. It does shade our outdoor space quite nicely. We got the remote option to close it without going outside and turning it.

I love the SunSetter Awning. The only thing that bothers me is I don't know how much wind can the awning stand and still be out. But my experience with their rep was very good. I would recommend them for sure.

We appreciated very much the work the awning team did. They were very good. The awning works fine and we’re happy with it. I’d recommend SunSetter.

The SunSetter team did a marvelous job. They cleaned up and made sure they left everything clean. So, it was a neat job and it was quick and easy. The awning has good quality and it’s nice to have. But the price was a little bit higher than what I though it was gonna be overall. Other than that, it's a good deal.

The two installers of our SunSetter were wonderful. They were very young kids and were funny. They got it up in about 20 minutes. Fixed the cords so I couldn't see them behind the drainpipe. They were excellent. I love the awning. You press a button and out it goes. You press a button and then it goes.

I had a good experience with SunSetter the first time but I can't say that for the second time. It's been a very bad experience. I ordered the awning way back in April. It was supposed to be shipped. They said it was shipped and it would be here May 23rd. The shipment came in and it wasn't there. They couldn't find it. They had to order another one. I'm going to call the guy tomorrow and tell him that if it's not installed by the 15th of this month, I'm canceling the order. I will never advise anyone to buy from the company that I ordered it from here in my hometown that ordered it from SunSetter or to buy SunSetter.

I love SunSetter and I would highly recommend it. The rep was fantastic. He answered all my questions. For a guy though, he comes over with a stack of things to pick them from. Then he said, "We have everything but one in there.” They knew what one I picked. But that's okay because what came as the second choice looks really nice so maybe it was meant for a reason. I'm very satisfied. It's nice to get something that you really enjoy. We waited a long time to get one and it’s been worth it. It makes a huge difference inside the house as far as cooling the house down.

My sister has a SunSetter awning, so she was happy with it. So, I said, “I think I'll get one.” I got it from the same place as she did. She gave me the information. The customer services was very good. They were great when they came here. And they were great when they came to put it up. They took their time. They folded the pages of the booklet that they said I would need the most. And I did go in because I couldn't operate from the remote control. So, I went back to the book. And they knew that we were senior citizens. Because I said, “Listen now. I’m a senior citizen. So, you know, I might not grasp things.” And then they said, “Oh, no. You just call us. That’s the number. If the instructions are not clear, you just call.”

The sales representative was a very nice, young man. We've only had the SunSetter awning a few days and so far, it’s fine. It looks good.

We're happy with our SunSetter Awning. We really started using it last week because we have so much pollen here. We weren't using the deck but it helps because it's all windows on the backside of the household. So the living room is a lot cooler. It’s nice, we've eaten out under three times. It makes a difference. We're very satisfied.

SunSetter came out for an estimate and we also had another company come out. We called SunSetter back and told them we wanted to go with them. It took four days before they got back and said they were gonna get things started. It took a lot longer than I was expecting to get everything going. It took the company a while to get back to us, which was a little disappointing. As a matter of fact, we had given up and said we'll just go buy a gazebo and set it up out on the patio somehow.

I got a big motorized awning from SunSetter to cover my whole deck. The people who did it were great. I was happy with everything. I really like it so far but I'm a little nervous when it gets windy. I feel like it's almost like a big sail. Other than that, I love the awning.

My husband went to order the awning online and they told us to call a local dealer and they would come and install it. The delivery was a breeze. They came out and were just here a couple hours. They brought it out, put it up and we've been using it ever since. We are very happy with the installation and product. It's really nice looking. It's unbelievable how much it cuts down the heat. We can sit on the back deck now. I recommend it to anyone who's looking into getting it.

I was looking for a replacement awning as the one I had could not be repaired. One vendor that I was dealing with said that SunSetter changed their design a lot since the last time I looked at them. He asked me to give them a look over to see if that would meet my needs. Everything went okay with the vendor I was dealing with. The only problem is the fabric we got from SunSetter. It had several defects in it. The installers noticed it and they contacted their people from SunSetter. They ordered a replacement awning. I'm waiting for them to come back with a new fabric and install it.

Our SunSetter works like a charm and everything's fine. The sales rep did really well and the delivery was on time. The only thing was, I thought they should have put it back against the chimney. It's out about six inches and the sun can get a little bit behind the chimney and the awning. But other than that, everything's perfect.

The installation of the awning was done very efficiently and it seems to be working correctly. While I like the quality of the product, $6,900 is a lot of money to put into an awning. Also, when we signed for the awning back in March, we were told four to seeks weeks. We got several weeks past that and we called. We were told that the awning is sitting in Chicago on the dock for the trucking company and that SunSetter can't get it from that place to the company in Gary Indiana where we purchased it from. The company had their own truck and they had to get permission from somebody to go get it along with 10 other awnings that were sitting there waiting.

I received some good thoughts on SunSetter Awnings, so I said it was a good idea. That's why I tried them and I'm very pleased. The main guy was very nice. We had a little hitch, but it was corrected. The awning is good quality. The cloth is a bit light. And maybe some heavier stuff would have been a good idea. I wish they’d look into that more. But it's fine. It’s beautiful, and I like it. I was pleased all the way, so it was a good experience. And I went with it to enjoy the awning. Go SunSetter.

I had a friend that came over and we put the awning together. You read the directions and everything is pertinent. We knew that we had to find three studs. That was what the guy had told me ahead of time. So after we mounted those anchors on those studs, it was just putting it up and that was it. We've used the awning probably half a dozen times and I have no problems with it. Most of my neighbors that I spend time with have been underneath it already and they're very interested in it.

I got two awnings from SunSetter. I got one last year, one this year. They’re retractable awnings. I like them. But I was disappointed that they're not rainproof. I’m supposed to bring them in when it rains. I had to learn that after they were installed. But the installation was fine.

The sales rep of SunSetter was very informative. Even the workers that came out and installed it, explained everything. I'm very happy with it. We got the 20 by 12 SunSetter, motorized and we have the wind protection thing on it. I like it. The sun is in the back of the house all the time and it works fine. Because for people, it's hard to keep moving behind an umbrella and everybody can't get the shade. With this, everybody’s sitting in the shade and very comfortable.

The installation team came early so that they could get the awning in before the rain. When it was done, they showed me how it worked and it seemed easy peasy. It looks nice because they did a good job. I'm very happy with that. It was exactly the size they measured it for. We picked the color we wanted and it's very pretty. The awning was less money than I expected it to be. However, we were supposed to have the little shade that comes down in the front but whatever was delivered was possibly the wrong product so we're sort of waiting to sort that out.

We used SunSetter Awnings a number of years ago and were very satisfied. This time, tey put up an awning out the other side of our porch that covers our patio area. Everything was great.

We're very satisfied with our SunSetter awning. The installers were very good. It really worked great the way it is because it's at the end of the fence and there's nothing really there. The thing that helps us so much is that we have a sunroom. It's on the east side of the house and our SunSetter keeps that sun from coming in until the sun gets up over the house. So that's helped too. The only thing is, now we wish we got the bigger one. We really almost need a second one but they're kind of expensive, so we'll not probably do it.

We've been talking about purchasing an awning for a while and thinking about putting a pergola on our patio. We saw SunSetter at a little fair and decided to give it a try. It looked like a good product. The team was here on time and did exactly what they said they were going to do. They cleaned up afterwards too. I was impressed with the folks because they followed through from the beginning. We got the product here before we expected it and it appears that everything is of high quality. It is serving the purpose that we wanted it to serve. It cools down the back area and gives us a place to sit in the afternoon and early evening.

The vendor coordinated the electrician so that the electricians came. We had to have electricity brought to the side. They got that all done. When they walked away, everything was working. And they made sure I had everything going on my phone so I can run the awning from it. I love that I could do it with my phone. I also love that the awning cuts the temperature in our sunroom. We have a stream-in sunroom and it cuts the temperature 20 degrees in there. It makes it much more bearable in the hot summer. Also, I love the lights underneath that we got. We use it a lot. We're extremely satisfied that we bought the SunSetter awning.

I've had a SunSetter awning for 15 years and got another one to match it. I talked to somebody on the phone and he priced it out for me. Then he gave me some names of installers. The installer offered to order it for me, store it, check all the pieces and bring it here rather than having it dropped in my driveway. The awning is good. It goes up from the screened porch towards the pool. It shades inside the screen room and keeps it cool.

I purchased a 15-footer awning 15 years ago. I put it up myself. This year, I realized that the awning got pulled out of the house because of the high winds. At the same time, the fabric was discolored. It's been there for a long time. So after SunSetter kept sending me these specials so I can get this amount off, I called up and I told them I needed a new awning, and also, to re-fabric the old one as well. These guys that did the awning did a good job because they removed the siding and reinforced a 2x6 along there and they covered it back up with siding, so it doesn't pull out the wall that is previously done.

I had a pretty good experience with SunSetter. It was what I wanted, and it came through for me. I like the quality of the awning I had installed.

I made the decision to get the SunSetter awning not knowing that it was a local company that I called. They told me that they represent SunSetter. I wanted to make sure that it was Sunbrella fabric and they showed me it was. They made an appointment with me, came out and explained all my choices. They gave me samples of the fabrics and explained the difference between qualities and warranties. We chose to take the 10-year warranty with the Sunbrella fabric. 10 days later, 2 gentlemen came out to install it and were fantastic. They knew exactly what they were doing. They gave me a demonstration of certain things about the awning and watched me also use the remote. All in all, it was a very good experience. We're enjoying the awning very much. I would recommend this company who represents SunSetter.

It is unfortunate. First of all, I am somebody who's very polite and I try not to bother people too much. If there is something, I try to fix it. As it is now, we spent all that money to buy an awning from SunSetter and the thing would come down. So I had to make several phone calls. Somebody finally told me that they’ll come tomorrow. But even if they said they'd call me tomorrow, they didn't tell me the time. That's for me to just wait and wait.

I went through three different estimates and I liked the people from our local company that sells SunSetter the best. They were easy to work with and had competitive pricing. They impressed me. They said installation would be three to four weeks and it was exactly three and a half. The techs got here when they said they would. They had the awning all up and showed us how to do it. The tech adjusted it once 'cause he likes perfection. There was nothing to clean up as well which was so nice. We love the awning. We feel like we have another room. We sit out there day and night whether it's rainy or sunny.

We called in and SunSetter offered to have a sales rep come out to look at everything. He was fine, friendly, and answered our questions. We had a couple special requests and said that they could take care of it. We scheduled to have two awnings installed, and they promised it would be installed before Memorial weekend. We went ahead and agreed to move forward. About a week before Memorial, I realized we hadn't heard back from the installation company, Trim-A-Seal. So, we called them and questioned, then they said, "Oh, yeah, we can get you on the schedule."

SunSetter's team was great. They did their thing and told me what they were going to do. Everything went fine. They were very pleasant and they didn't make a mess. When they were done, one guy stood back and showed me how to use the electric awning I got. Also, he gave me an extra battery if I should need it. I love the awning so far. It keeps the sun and heat from radiating into the house.

I had a SunSetter awning 20 years ago that finally gave way so we bought a new one. We’ve been using it quite a bit. The sun hits the back of the house the majority of the time so that's where we have it. We have to use it because umbrellas don't make it and the awning does. It suffices. It keeps the sun glare away and the heat of the sun is reflected. We couldn't ask for anything better.

I looked at another awning and I didn't like the way they were mounting it. They wanted to mount it on the roof of the garage. SunSetter had a low rise model and it mounted up under the eve. It's out of the way and almost inconspicuous. That’s why I went with it. The setup crew was phenomenal and I like the awning.

We decided to go with a motorized awning from SunSetter and it's a lot better. The installers were good guys. They were here a couple of hours and they were gone. Everything's set up just fine.

The SunSetter team was very nice and they did a good job. We're enjoying the awning.

The installers were a couple of really nice guys who did a great job. They were super professional and were very knowledgeable. They explained everything to me great. We love the awning so far. I was not crazy about getting one, but now that we have it, we really enjoy it more than I ever expected to. SunSetter awnings are worth the price. They're engineered very nicely and they transform the space into a more likeable and enjoyable one. I've been noticing other awnings and I'm like, "My awning's better than that one." So, it's really cool.

Everything went well and we were pleased with everybody.

We wanted an awning that was automatic and we knew they were super expensive. But we heard the advertisements and SunSetter would probably be the best awning in long term. Everything was great and we're very happy with our awning. We save on our air conditioning energy bill this summer because the awning really seems to keep the house much cooler. The back of our house is west facing in Sacramento so it gets pretty hot. We’re hoping that if something ever happened to our awning, we wouldn't have any trouble with the warranty.

We like the SunSetter a lot. We enjoy it. We've used it quite a few times already and it does its purpose. It shields us from the sun. We really are able to use the backyard a lot more. The installers were great. They were informative. They came and they did their work and they did it well and quickly. They were right on point with everything.

SunSetter has excellent people. Very polite. We heard about them from other people, and that's why we did it. We got the best one there is and installation was excellent. So far, it looks good and I like it.

I have a friend who has a SunSetter. I asked them, and they said they were very pleased with it. I called and this gentleman came to my house and showed me lots of samples. The people who put it up were very nice. It was Wilson Awning. Thus far, I'm very pleased with my awning. I got the wind sensor too. I didn't realize that it would really work, but I have a dog and she doesn't like all the wind today. I also have a sunroom off of my deck and the awning will provide additional coolness to it because the sun will not be shining as brightly in there now. It's a good product. I've enjoyed having it so far.

We called SunSetter and we didn't even think about another awning company. The reps who came out were very nice and helpful. Our automatic awning covers the back porch and it's comfortable. We have a little pusher thing that we push and then we also have a sensor that if the wind is too heavy, it will come back by itself. We really enjoy our awning.

I purchased an awning with lights. The company sent the awning but not the lights. Messed up order 3x. Canceled lights and requested refund. Still waiting for almost 2 months for refund. No supervisors available to speak. Keep giving me runaround and misinformation.

The company that installed the Sunsetter awning were on time. The men were courteous. However 2 days after installation I can't close the awning. The manufacturer couldn't help so referred to local co.

The sales reps were very nice and personable and we enjoyed our dealings with them. The delivery went very smooth and fast too. Sunsetter is very professional, it was very quick setup and we're enjoying it. I love our awning.

I had a SunSetter, which I had installed 9 years ago on a condo I owned, and I used it all the time. After I purchased my house on July 31st of last year, I got one again. I have a big deck, so I needed to cover it. So far, everything has been going well. I had a couple of questions, but I called the people who installed it and they took care of it for me right away. There was no issue, but they checked out to make sure that there wasn't. We have used the awning a couple of times already and everything's good.

I was satisfied with everything. We called a couple different companies and there are only two big ones in the area, but we ended up going with SunSetter. They gave us the best price. The installers were very professional and did a great job.

I highly recommend SunSetter Awnings. My neighbors have the same awnings and recommended them, and they were right. It was worth every cent. I'm a little concerned about breezes. Sunsetter Awnings said to pull it in if it gets too breezy, so I've been doing that. If I had more cash, I would do more of the house.

We love the awning. We love the quality of the product. No complaints there, but the installer failed to hang it correctly as it leans lower on the right side. We leave phone messages at his # but do not a response.

I just moved into a condo and SunSetter was the only one we can put up. The awnings all have to look alike. My experiences with the customer service, sales team and installation were fine.

We wanted to get that shade on our back porch. The installation went very good. We just had it installed. About a week ago, it was completed. It’s by remote. It’s the top-of-the-line awning. A few people tried to have us get some other models that were lesser priced, but we just understood that the quality with SunSetter was better. So, we just stuck with that.

We live in Florida, so there's a lot of sun and a lot of heat and our HOA doesn’t allow roofed enclosures. We didn’t want to get involved in anything permanent, and have to get involved in building a whole room type of thing. We have an RV which has great awnings on it, and we use them a lot. So, we kind of like the concept of the awning. Also, the LED lighting is really important, too. SunSetter advertises a lot. I did look at some on Amazon, but I wanted a full-service place that would put it. I didn't want to get involved in a project or try to install them myself. I didn’t buy the awning direct from SunSetter. I bought it from a SunSetter dealer. I like that they had such a good installation, and had a lot of good referrals, businesses and homeowners that have purchased from them. I just looked a little bit around and then picked out a SunSetter.

We had one of the nicest awnings. It went all the way out. It was canvas and it had an electronic control where you bring it in. It had a wind sensor on it if the weather is bad. Unfortunately, it was out on the day that the bad storm came through and we didn’t get home in time for it to come in. We replaced the very same thing and got the top brand that SunSetter offers. We contacted SunSetter and they gave us the name of a distributor here that would install a new awning. The gentleman, Jonathan, came out and looked at the one that we had initially. It was not repairable. He gave us an estimate and once we made the deposit, it took three or four weeks to get it. Then as soon as he got it, he called us, said he had it and installed it right away. He’s wonderful. We appreciated it.

We live in the Del Webb Community. We just moved in a year ago in December, and we've been doing some modifications to our home. We had built a porch extension and put a SunSetter awning out here too. When the evening sun comes down, it's been very beneficial. The owner of Total Solutions is Brett. He came out and showed me what he had. I knew what I wanted. He did perfect. The installation team came in. It took about six weeks because of COVID. I love the awning. My wife and I are enjoying it. It’s a good addition, a good upgrade to our home. I’ve already recommended SunSetter to a friend that slept over here. He’s gonna be reaching out as well.

I wanted more shade. SunSetter was the only product I could find support for in Fort Lauderdale. I went on the internet, searched for awnings and came up with three different people. They all sold SunSetter Awnings, and two of them worked for the same company. I got a remote controlled electric awning. The installers came in the morning. I greeted them. We went to where we should go. When they were done, they called me and showed me how everything worked.

I got a green and white awning from SunSetter and had a great experience during the installation. The tech didn't mess up anything. I'd tell my friends to go get one of their awnings.

SunSetter Awnings seem to have the better quality, so we chose to go with them. The installers were great. They came in, put it in, and showed us how to use everything. The awning we got is automatic. It has been raining a lot here so the awning helps us stay under on our porch. I would highly recommend it. From the beginning of our order to the end, it was all a great experience.

The people from SunSetter were sincere in what they were doing. The installation was on time and they put it up in a timely manner and they did a good job. Everything was fine. I've enjoyed the experience with SunSetter and I enjoy using the deck.

I had SunSetter for 25 years and I wanted to continue with their product. We did an upgrade and the experience was great. The awning I had was still perfectly good. But I had a new deck put on, and where that product had little screws that went into the deck, when they took that board off, I forgot to tell them to keep them and you couldn't get them anymore. So, I could no longer pull it completely out. Also, that motorized sounded pretty good. So, I went to the motorized awning. The original awning was put up by ourselves, but this one I had somebody else put it up and it took about eight weeks. I've used it a little bit and I'm pretty satisfied. There was a little click in it when it would retract. That bothered me, but the guy said that it wasn't a problem.

I bought the house with the SunSetter awning on it a couple of years ago and we really liked it. But it was ripped off the house in a windstorm so we went with SunSetter again. But I was very dissatisfied with the experience this time. Their installer put the wrong screws in. They were 1 1/2" screws which were supposed to be 5" screws. We had another windstorm and it took the awning and ripped it out of the cement and was hanging on my house for two weeks. After calling them several times to come and get this half-hanging awning off my house, they finally came and did it. We had to upgrade to an awning that retracts in and they charged us a 600 and some dollar restocking fee on the piece of crap that ripped out of the cement. So I was not happy with them at all and I'd never use them again. I would never suggest using them.

I got a card in the mail and that prompted me to get in touch with SunSetter Awnings. I would have liked a little longer awning than I wound up with so I can get more of the car into the awning in case of inclement weather, but that was as big as they were able to come. Other than that, the guys did an outstanding job on all the install. They were very quick, clean, and had good attention to detail. So far, I really like the quality of the product. I've only had it a couple of months so I don't have any idea about longevity, but it includes a five year guarantee, so I feel pretty comfortable.

The purchase process at SunSetter was good. I decided on the material and the design of the product I was getting and if I wanted any extras. I got lights underneath it and the feature that makes it go back automatically when it's too windy. The installers came out right away and they were very good workers. They showed us how to work the remote and how the lights would go on. They didn't bother us and weren't at our place very long. The feature that makes my SunSetter go back automatically works well. I was out the other day and it did that.

SunSetter's salesman wasn't pushy. He showed us what they had and explained all the options and the warranty. We were so impressed by him that I called and canceled the appointments we already had with two other companies. Their crew was professional from the day we signed the contract 'til today when the awning is already up on my roof.

When I called to speak to the SunSetter customer service agents about a question that I had about the awning, they kept sending me emails about them placing my order and getting a rebate. So, I thought I was getting the rebate. I wanted a SunSetter Awning because of its brand and reputation. I also went online and looked at Costco and they had the awning that I wanted for 300 bucks. I called the agency that would install the SunSetter awning. When the guy who owned the agency came over, he was going through the whole thing and I told him that I already looked at the pricing from Costco and it was significantly less.

I coordinated getting an awning for my parents’ house. With COVID, they wanted to enjoy the backyard a little bit more and hoping that summer, when it gets warmer, they'll be able to do so. The installers who came were very pleasant and professional. We got the SunSetter in January and the weather hasn't been all that cooperative, so we haven't had a chance to use it all that well. I'm going to call them up for a little bit of adjustment. My parents don't want it to go out as far so I’ll ask them to come back and adjust it so it doesn't go out as far. Going with SunSetter was a pretty easy decision considering the brand itself has a reputation. There are a lot of other options, but not knowing a whole lot about it and not wanting to become a professional, I kind of leaned towards SunSetter brand.

We got an awning with a motor through SunSetter because someone recommended it. Their reps were all fine. Our order fell through the cracks but I’m not upset about it. I don’t want it right now anyway. I’m not gonna sit out there. It's too damn cold. I don’t know when that’s coming but they’re gonna let me know.

This is the second awning I purchased through SunSetter. I bought a new house and I knew that the first thing I would put on up to the deck was the awning. Their team was wonderful and I was very pleased with them. I got the 18-foot motorized awning with floodlights but I can't figure out how to turn the lights on. I was going to call one of their reps, but I haven't done it yet. Other than that, I would buy again and again from them.

The rep who installed my SunSetter was very presentable and did everything he said he was going to do. I highly recommend the sales rep I worked with. He was very nice.

Sunsetter's rep was really courteous and helpful. We were able to customize the length and the color of our awning and when the techs were gonna put it up.

SunSetter's reps and installers were cordial, professional and they were dressed decently. They were easy to work with. Their rep came and gave us an estimate. I gave him the downpayment and about four weeks later, they called saying they have my awning for me. The tech then put it up. We're well pleased with our experience with them. If you're looking for an awning, you might as well buy one of SunSetter's products.

The owner of the SunSetter business in Sandwich was very nice. Because he was a little late for our appointment, he was very apologetic and gave us a discount. So, we sealed the deal. You should talk to the owner of the business if you're considering SunSetter.

With the pandemic, we're spending more time at home on our deck than we have in the past. We looked up a vendor that sold awnings and we looked at what they had to offer, and SunSetter was what we chose. The rep was very helpful. The first day, when we called, he had somebody in the area so he had a couple of guys stop by, look at our deck, take some measurements and give us some initial information. We followed up and went to visit at the shop and saw some actual samples. They were extremely helpful.

A friend referred SunSetter. We looked them up and found them. They were super. It was like the easiest project we've ever done.

I have a stepson who purchased form SunSetter and he was very happy with them. Then, I saw some ads in some local newspapers where they were running sales, which caused me to contact them. The experience with their team was excellent. They couldn't have done a better job. With the COVID, SunSetter was having a lot of problems getting materials because they couldn't produce them fast enough. But these guys were terrific. They kept in touch with me during the entire time I was waiting for them and they spent time with me beforehand. They showed me how to do the installation and they were professional. The awnings were put in during winter so we have not had the opportunity to use them but the reps showed us that they worked well. So it’ll be very nice to be able to use them this summer.

SunSetter Awnings had the best reputation and we haven’t found any better. The girl that worked in the office helped me a few times and answered questions. The guy who did the installation did his job. I don’t have an electric outlet that works out there and I haven't got that fixed yet. But so far, the awning has been good. I haven't used it that much but when I have it out, it works.

We liked SunSetter's price, so we went with them over others. Their sales rep, Paul, was great and we liked his personality. Then, the delivery was fine and they installed the awning with no problems. But there's a little bit too much wire that's sticking out there that has never been put anywhere else, just to plug it on. It’s excessive, so it looks bad.

I called SunSetter and the rep came over a couple of days after. He showed me other options for colors and an awning with lights in it. During the installation, the guy had to find an electrical outlet which he handled really well. He didn't make a mess and he cleaned everything up. He showed us how to adjust the awning and how the control thing worked. We love our SunSetter. It's easy to use and it looks so beautiful.

We needed an awning for our back deck. It needed to be covered. We wanted to screen it in but it was a little bit too expensive. I've heard about SunSetter for years, and I had to call them. The representative that came out first, measured everything and told us what we would need. The only thing I didn’t like is nothing was listed as far as prices. It was just sitting off the top of his head, and I wasn’t like that. I like to have everything listed. Other than that, we like the unit and it does what it says that it’ll do because we've got a lot of fun on our back deck.

SunSetter's reps were nice. We got an awning that looks best with our house and matches it. To use it, we just mash a little button. We like it so far.

So far, I'm really not impressed with SunSetter Awnings. The guy who sold the awning to us should have done more. He came to our home and he showed me all their products and all the different conglomerations we can do. We took a day or so to think about things and then we called him back and made arrangements. We decided on a smaller awning so that it would fit in the space where we needed a bit of clearance of their product to extend.

The salesman was great. He was very thorough and professional. We got one of the power ones that go out. It has the remote shut-off. We had it mounted on the roof. The house is gray, so we picked something that would go with the gray and the maroon shadows. We had planned on the installer doing it when we weren't here. So we were in Aruba when he did the installation. He contacted us immediately once he knew we were going to be back. Then when we came back, he came back and went over all the functions of it. We recommend SunSetter highly. It's definitely a high quality. You can buy cheaper ones and you get what you pay for.

They were the nicest and I was more comfortable with them. The only thing I was upset about was it took forever to get the awning because they were out of stock. They were trying to come over here and put up another awning and then leave it up and take it down when mine came in. But I didn't want to bother them with all that nonsense. So I just waited. But it was well worth the wait. I'm very satisfied with it. It's absolutely beautiful. The rep answered all my calls and he tried to make me happy until mine came in.

My porch is on the south side of my house and it gets really hot from the sun. I needed an awning and it was unable to come off the roof, so I decided on the Oasis. The reps were very nice. I loved them. The installers were really nice too. The awning pretty much covers the deck and the colors go well with my house. I have a neutral-colored house and I got a neutral color with the dark blue. A neighbor of mine wanted to see it and I had to show him everything about it and he was delighted.

I had neighbors in another neighborhood who had used SunSetter, and I was really happy with the mechanism. I had an excellent experience with them, especially during this pandemic. I got called back quickly and got my appointment quickly. I liked the people I worked with. When the guy showed up, he went around the back of the house and he got his mask on and he said we could talk out there. He was very polite about it and we got a lot done quickly. The awning covers my deck and if wind blows, it rolls itself back in. I also have the remote control. I have homeowners association, so I have to keep with certain colors. The front porch has an awning over it that is black, so it had to go with that. So I got a stripe with black charcoal and a light tan. I'm very happy with it and it changes my deck. I can use it a lot. The price was right, and went up quickly. It's just what I wanted.

We were getting some terrible West sun on our outdoor kitchen and wanted to block that out. We got a couple of different quotes and we felt very comfortable with the company that we went with and with the quality of the SunSetter product. The tech came over and measured everything up. We talked about different options and he knew his product. He was very professional. The installation took about three hours. A couple of guys did it and they did a nice clean job. They cleaned up after themselves and showed us how to work the awning. The one we got has a remote and it automatically retracts. You should really look at SunSetter if you need an awning.

We moved into a new a new house and we wanted an awning for our patio. I liked SunSetter’s quick response and the price was reasonable. I had a very smooth experience with the team. It was a quick installation and everything went well. We installed it just as the weather was getting colder and we haven't used it much. We will use it in the spring, summer and fall.

My parents bought a SunSetter awning and we liked how theirs looked and worked. We also purchased one. The process was painless. The guy came out. He was very personable, told us some of the benefits and features and adjusted a couple of things. We wanted a couple of things and it just kind of came together. The installers were only here a couple of hours and the salesperson gave us a window when he thought that they'd be calling, and they called within that time and they came out and put it up.

We recently bought the house we're living in, and there was already an awning here. We wanted to add another one next to it. We went with SunSetter because it was the same company. They referred me to a local guy that came out and measured everything. This guy was from the local company, Bast Awning. He was okay. But then SunSetter kept sending me coupons for $200 off and a free cover and he didn't wanna honor any of that. It was after we wrote up the contract. He had given me a discount. But then I said, "Can I get the free cover that they're offering?" He declined. That was the only thing that I wasn't happy with. I kinda wish that I had gone directly through SunSetter and maybe I would have gotten a better price.

We have another house in the desert and noticed how many of them are installed down there in Rancho Mirage. We went with SunSetter and it was an excellent experience. We got their top of the line awning and they’d get a 10 all the way across. I already recommended it to my girlfriend and they installed one for her at the same time. We are looking forward to using our owning.

We've been looking for an awning for a while. We needed something to block the sun coming in on that one side and we thought SunSetter was our best option. They were very good and everything went pretty much as planned.

SunSetter is the only company that gave me a fair price and will do the job without too many hassles so I went with them. They are very professional and the customer service is excellent. The person that came here had it all in his tablet. I told him what I wanted and he gave me the price with all the options. You can delete any options you want which is good. The installation process was very quick and professional and the finished product is excellent as well.

My deck is on the third level. There was nothing else there but a big large umbrella and I've been through three umbrellas with the winds that kick up here. The SunSetter looks like a good product. I've seen it for years. Steve, who put it in my deck, had done my patio for me in the big house I had. He did a phenomenal job out there. He was so easy to work with and I could've been more happy with the price.

We've owned a SunSetter before. We had them installed when we lived in Hawaii. We just moved here about a year and a half ago. So, we had an experience with the product. They've got a lot of advertisements on TV and they also get some things via email or through the web. It was a combination of all those things that said that was what we need to do.

I had a good experience with SunSetter, and I'd recommend it. I got a motorized awning. The installation process was good.

I ordered a SunSetter awning for my dad. It went on his house. His house faces the south. He likes to sit on the deck and watch the traffic go by, and it was too hot in the sun. The installation went really smoothly. The installers were very good, treated dad really well, and looks like they knew what they were doing putting it up. They installed the awning very well. It's a good product. The only problem we've had with it is that he bought the light kit with it, and the double sided tape doesn't hold it very well. In fact, it fell the very first day. They could figure out how to stick the lights on a little bit better.

Our SunSetter awning didn't get installed until early October, so we never really got to use it. I'm not enjoying it at all right now because it's cold. I liked the guy that came here. He was very good. Unfortunately with COVID, we just couldn't get it as fast as we wanted. Everything went smoothly with the installation. We like what we chose and we like the way it was installed.

We wanted an awning because we have a westward-facing home on the lake and in the summertime, we can't sit out on the deck. The temperature can reach 175 degrees when the sun is up. SunSetter is the more well-known brand that I've been associated with over the years. It was just a brand name that I knew was quality work so I decided to go with them. They did a great job putting up the awning. I've used it six times so far. But now the weather has broken and it's a little chilly so there's no reason for the awning. If you feel like you need an awning, I would suggest you contact somebody at SunSetter.

My neighbor next door was going to get an awning at first and tried the one that was a local one. We weren’t satisfied with what the representative was telling us and I told her about what I saw in the American Legion magazine. She called SunSetter and got a free disk. She reviewed it and showed it to me. She called the representative from Jacksonville, North Carolina. He came down and showed us what he had and we both at the same time decided to install them. He was a little on the pushy side. He said, “You have to get it by end of the month because the prices are going up. I’ll get the credit card.” All he was interested in was swiping that credit card then he was out the door.

SunSetter sounded like a good company, I checked them out, and they have been. I customized the awning that I ordered. I made it the color I wanted and that's what I liked about it. I like the electrical part of where it comes out, and then it goes back in. It was really a good experience and they covered everything. It's not installed yet because I'm waiting to get a new roof put on my house. They just called me today to find out if I am ready to have it put in. The new roof isn't on yet because I'm doing some refinancing on the house to get the roof put on.

The rep from SunSetter was good. He was a very knowledgeable and very interesting guy. He did very well. We signed a contract with him, October the 2nd. We haven’t gotten it installed. I called him last week and they told me it would be another one or two weeks. I said, “Just forget it. Install it in the spring.” I would recommend them.

We wanted put some shade on our back deck to be able to use it more. We stopped by somewhere else that sold a similar product but they didn't seem to be too consumer-friendly. So, I had used the people that installed it to do some Gutter Helmet work. They always did a great job then. I called them up after I found out they sold SunSetters. The salesperson was great. The guy that came out to my house to give me a quote was great. The guys that came out to install it were great too. They were very professional, friendly and did all the protocols for the covid. It looks like a nice quality product. It looks good where they put it. I’ll be able to use it for years.

I had been wanting to get an awning because the sun caused so much heat on my back door till I could hardly open the handle. Then, I got a mail from SunSetter. The little girl that came out was very professional and went over everything with us and we were very pleased. The installation was wonderful too. They did it all in an hour. They were very professional. Our SunSetter is doing wonderful. The wind comes up when I don't really know it, and all of a sudden it'll just come right back in. It didn't end up doing exactly what I wanted, but it helps in the fact that it keeps the sun off of that part of the house. I've really been pleased.

We have a couple of neighbors in our neighborhood that had SunSetter and they were very happy with them. The team from SunSetter was extremely helpful. We were working with somebody from the corporate location, and we ended up buying through a local distributor. But they were all very helpful. The local distributors brought samples, got the measurements, and we talked about price. So, the ordering experience was easy and it was very helpful. I would recommend looking into Sunsetter.

The SunSetter is a very quality unit. The quality of the product itself and the appearance are fantastic. The installation was A plus. It was very professional. It was perfect. My SunSetter is on my back deck where my hot tub is. When we open it, it covers the hot tub.

I had a SunSetter awning before in my other house. I had 10 years in my other house and I was happy and I liked the product. I moved and I needed a new one in my new place too. I purchased the same product and it has very good guality. The installation was good and the guy was very nice. We're happy with SunSetter.

A couple of people had recommended SunSetter. Their installers were great and were very efficient. The quality of the product is good.

Our SunSetter awning is gorgeous. I love it. I got me one of these awnings to knock the sun out over my mother when she'll come and visit me. The rep from SunSetter was sweet. He picked the color of the awning and I enjoyed it because it goes with my garage. It's tan brown. My gate is brown and my garage is tan, so it all matches. The installation was quick. It took the installers about two hours,to put it up and they put it up perfectly. My kids, my sister and brother in law saw it and they were like, “That's awesome. That’s beautiful.”

I wanted an awning. I got a brand-new one from SunSetter. I haven't really used it because we've had rain and it's been so cold. But people said that it's probably better to get it now than wait until spring because so many people will want one then. I've been thinking about it for quite a while, so I got it. The rep I dealt with was very nice and explained everything. The installation was quick and done very well as far as I could tell. I really like the quality of the awning. I'm looking forward to summertime.

The other awning got wind blowing and it was no good. Our friends have SunSetter and they like theirs. Their awning is remote control and it's attached to the house. We have the one that's freestanding. The team was very good.

We bought 16” oasis 11 years ago, really liked it. 5/23/2020 called company to order fabric replacement. Cost $684. 23. Old one did not look good, which is ok. It lasted for 11 years. It took a company 3 months to send a fabric, it is ok too. Pandemic time. We understand that. But on 8/28/2020 when they actually processed the order they charging me twice, 684.23 x 2. So far called them more than 10 times, they were accusing credit company made an error. Provided them with proof. Statement was sent to them. Today is October 12th, still saying it is under review. How long can they review it? If it is clear they charged me twice. Everyone out there, be careful with them. I am really frustrated at this point.

I bought and had installed a motorized awning last Nov. Ten months later I still can’t use it. When the installation was completed it was fine. In March (before COVID) we had a beautiful day and I tried to use it. It was warped. I contacted customer service and was told it was a maintenance issue and with a helper I could fix it myself and to refer to the manual. This response was very dissatisfying but although I tried they kept to that response. So what choice did I have; I reviewed manual (not helpful) and the video (a bit better). Up on the ladder it didn’t look right and I couldn’t figure it out. I felt stuck and didn’t know what to do. I did know I was disappointed with SunSetter - actually pretty angry. Then COVID hit and there were other things to worry about.

I had 2 awnings installed in 2019 and spent ten thousand dollars. From the get go, there have been issues preventing my ability to use the awnings since 2019. I have made and documented 100 attempts to contact customer service and still today, a year and a half after installation, I am still unable to use the product. Be careful! This company (and I live in a very populated area) uses local vendors and there is zero follow up for their workmanship. Not to mention it is difficult to reach anyone in customer service. It is a lot of money to pay for a faulty product. I do not even want to give a one star rating.

We had positive and negative experiences in our recent purchase of the SunSetter Awning. On the positive side, the installers (KZ carpenting) were efficient, fast and clean. The whole job took less than three hours. They pointed out that the delivery company ABF, left out a small piece of the awning and KZ would reorder the missing piece which they did. This piece was delivered recently. The negative side, I was not told by the sales/company or the delivers that the delivery was CURBSIDE, and I was expected to remove two large cylinders from the truck which weighed about 175 pounds. The driver noticing my age (I'm a senior) and I'm sure this is not the first time he's experienced this unloading situation did the job himself. He had to use a lift and a cart to do this. He refused a tip but I gave him a generous one anyway.

I have owned a new SunSetter awning for 2 weeks and the motor that drives the automatic opener has died, so they told me. OK, so stuff happens. But they are making me buy a new one at $53 and I can return the one I have now for a credit. What a hassle. I have to pay someone to install it as I know nothing of motor installations. They should send one of their dealers. Great service.

I ordered an awning 5/28/2020 after being told it would take 4 weeks to get with their factory coming back online. I was then told at the beginning of August (after calling multiple times) that it was just completed and ready to ship. Two weeks later I received a note from the distributor that the fabric was delayed and there is no timing on completion. I called Sunsetter on August 16th and was told it was just completed and ready to ship! After telling them what the distributor said they put me on hold and confirmed it was delayed due to fabric with no timing. I cancelled the order and was told to reach out to the distributor for my money back. The distributor (A1 Seamless) told me they needed to charge a 25% cancellation fee! This has been the worst experience customer experience I have ever went through.

I have owned the 1000XT for two years. Know I have to order my 3rd lift handle. There should be a simple manufacturing fix for the problem. The pin on the dog latch slips out of the side hole, making it useless. I'm very frustrated as communication with a person at this time is impossible. I owned a previous model they no longer make for over ten years and had no problems. The problem now needs to be addressed, but can't seem to get any one to hear me. I send emails and just get a computer response with a prefixed msg.

We ordered and paid for our Sunsetter awning in May 2020 and was told it would be delivered and installed by the end of June 2020. It is now August 7th, still no awning. Even worse, zero communication from the company. I have contacted Sunsetter and they can't provide me with any information or update on our order. Even our sales rep can't get any useful information from Sunsetter. We wanted it installed before summer really got under way and now it's more than half over. Horrible company and makes no effort to communicate to its customers, nor does it seem to care. I would never recommend them.

This is a terrible company. Upon receiving a big packet of marketing material in the mail, advertising great promotions from Sunsetter, I called them. They informed me they contract with a rep in my area, Brian **, with Moreshades4less and told me to call him to purchase and perform the work. Brian had no problem calling me back right away and scheduling an appointment for a sale. On June 2, after a consultation at my house, the company charged my card for a new fabric cover, LED Lighted awning bars, and a new motor. It has been almost two months (about 1 month and three weeks) and with summer almost over, I still do not have my awning. I have repeatedly texted the rep at MooreShades4less and called Sunsetter over the past month to get an update on my order. The hold time for Sunsetter for the phones is about two hours.

I ordered a awning on June 9th and they took $5,000 of my money.. Almost 7 weeks later I can't even get a date it will be installed and I get the runaround when I call.. I am now contacting the Better Business Bureau and the Attorney General to try and get my money back.. Don't get taken advantage of like we did!!!

In June I ordered a Side Lateral Arm and I received it around 6/25/20. The material is so thick when hund on the awning it really got sticky under it and I decided to return it. On 6/30/20 I sent it back via USPS with Tracking number. Sunsetter received it on 7/3/20. As of today 7/24/20 3 weeks later I still have not received a credit. I called Sunsetter twice and emailed them once. It looks like I have to have the Consumer Protection agency involved to get my Money back. Sunsetter has a 90 days Money back guarantee. Well all I can say "Good luck getting it".