SunSetter Awnings Reviews

The rep was very helpful. If we want to go sit outside, I put my awning out. It creates the shade I wanted. Neighbors have come over and looked at it, and thought it was okay.

I talked to the salesperson at first on the phone, and I knew his father at one time. That led me to, “Okay. Why not go with this company?” The rest of the people that I dealt with were fine, especially the installers. They did a perfect job. However, we weren't too happy with the timeframe because we made it and they put it in the first week in August. It was two months after because there was COVID going on, and they mentioned that they had a hard time with installers and getting the supplies into their office. Still, I would give SunSetter a good recommendation. We like the way it works and we're happy with it right now.

Everything was great, and we love our retractable awning. We have an east-facing deck, so for dinner, we don't need it shaded, but it took the brightness out too.

I called SunSetter Awnings, they got right on it, and I was very happy with the product. The quality is very good, and there may be another person calling them. She was here at my house over the weekend, and I gave her one of the cards. She really liked it, so hopefully, she'll call SunSetter.

The installers did a nice job, and they did it all in one day. Everything's good, and I like the SunSetter product.

I wanted an awning to obscure my view of the house attached to mine and also for afternoon shade. My son's father-in-law does gardens and outdoor stuff and he uses SunSetter, so my son recommended it. The installation team was great. I was inside the house and they were outside doing the installation and they did a perfect job. I love the awning.

The installer was very nice and helpful. But the installation was a pain in the **. That was because the remote and motor failed. So, we went a little over three weeks until the awning was fully functional. The tech came out multiple times. The day he installed the awning, the issue was the remote so they sent the new one. It turned out that the installer had a spare one that was old and used. He tried it and it worked twice and then failed again.

I called the sales representative from SunSetter up. He stopped over, took a quick look, gave me an estimate and I said, "That's great." They came back about five weeks later and installed it. I don't think it took them more than two hours to put it up. We got the motorized one that has the wind sensor on it. It's very nice. I've used it quite a bit. I put it out on a sunny day just to give a little bit of shade to the back room because it's over a big sliding glass door, and it makes that room 10 degrees cooler by far.

The rep was very informative and the installation went very well. But, it just looks like the two arms are not strong enough to hold the awning. Other than that, we're enjoying our SunSetter very much.

I wanted the best awning, and I went with SunSetter. I went online to order it. Because I needed it installed and it was a big unit, they sent me to the local guy. The install went very well. I really like the awning. The only challenge I had was collecting of water. I have a short drop. It's a horizontal so it’s not a rain shed. I was just really surprised about it not being a rain shed at all. I haven't tried to adjust the angle to see if I can get a little bit of rain shed, but the first rain I had, it built up really fast. I was kind of in shock.

I had a very good experience with the sales team and the tech. I got a very nice-looking awning. It works very well and it's fairly priced. The best features are the remote and the lighting.

I researched awning companies in the area and came up with Central Florida Awnings. They came out, we discussed options, and we decided to go with SunSetter. The installation process was pretty simple. They were very professional. They were quick, courteous, and cleaned up. We love our SunSetter awning. It was an overall good experience.

SunSetter's reps are very good, top-notch people. We're happy with the awning when we use it.

We went with the SunSetter with the company that was out of a small town not too far from us. They did an exceptional job. They installed it quickly, easily and efficiently. They told us it would take 8 to 10 weeks. It took seven to eight weeks to get the awning and within getting the phone call that they had the awning, they scheduled the installation immediately. It was installed within three days after we were notified. So, we got fortunate with that with the way things are nowadays.

The installers did a nice job. They took the old ones down, put the new ones up and it went easy. We got two awnings with the wind sensor in them and they’re nice. We've had them and been in the heat then once I looked out, they were both in. The wind must’ve gotten high enough that they came in automatically. That was great. With the new wind sensor, that makes it a lot easy. You don't have to watch them all the time. Overall, I'd recommend SunSetter Awnings. They do the job.

I'm really disappointed with my awnings completely. For my installation, I had SunSetter come out with the fellows the representative recommended. But when I close the awnings, they bang against the house. Both the lights that I can have on at night have fallen off. They've unglued themselves from the strips and they just hang. I'm not happy with not being able to fix it. Some outsider had to fix it.

We received the order, and I let SunSetter know that we had it. A couple days later, they came and installed it while I sat in the living room watching them. I really like my awning a lot. It has an arm on each side, and when it goes out the full length, then it snaps into place. SunSetter is a little pricey, but worth it.

Sunsetter's installers were very efficient. We're very pleased with our striped awning. It has helped keep the living room much cooler when we had it out and the sun wasn't beating in on the floor in the room.

There were several things (like the way the awning had to be installed) the sales rep told us that the installation people told us differently, and the installation people said that was not the first time. There was also an unexpected charge for helping me lift down a small existing awning that needed to come down. That was two minutes, and the charge was $150. Other than that, the installation people were good. We got the motorized awning and it has a remote control. It's very good for the price. I checked with three different local vendors and all of them said they would be $1,500 more expensive than SunSetter.

Mike the salesman and another guy I worked with were both very accommodating. I'm very pleased with my awning. I get direct sun in the afternoon on my deck and it provides some shade. I highly recommend SunSetter.

We had a little trouble with the delivery of the awning. It had to come in pieces and we had to reorder, but it all worked out. The contractor was great too. I'm very satisfied, and I’d recommend SunSetter.

SunSetter did a good job with the installation. They came in a week sooner than I thought they would. The installers were quick and the work they did looks nice. They were very professional and did the job in a couple of hours. They explained to us the part that we had and the little things that we had to adjust a bit if we wanted to. The only thing is that we bought a lighter gray awning and we can feel the heat of the sun on it. That makes sense since it has black in it and you can feel the heat coming through. But other than that, it's fine.

The rep was fine but the two workers didn't explain things thoroughly and they botched some things. I got the electric awning which also had the manual. With the manual, the hook would not fit into the key. Also, when the awning closed, it would make a banging sound. I said, "I can't have that." The two guys were like, "We don't know how to do it, but the owner does.” So, I had to reach out to the owner and she's like, "We're slammed. We'll come back in a week." I wasn't too happy about that. But she made things better. I recommend SunSetter and I'm happy with them. It's not inexpensive, but in the long run, it's worth it, especially if you're gonna sell your home.

Sunsetter came out, their price was decent, and I was happy with everything I got. However, if I were to recommend, I wouldn't recommend the salesperson. It was a second business for him, and he seemed very uninterested and would never return my calls. The company, in general, was really good though. They were professional once we got past the sale part of it, and the team that came out to put up the awning was very thorough in showing us everything. I was happy with them. The product is great too. If I had to do it all over, I'd probably do it again, only because I'm so happy with the product. It is absolutely wonderful. The back of my house faces east and, in the morning, it's so bright and hot in my kitchen and family room that I just open up the awning. It cuts down on the heat in the house.

Our SunSetter has been really nice. I try to keep it up most of the time if it's really raining and windy and if the weather is nice, I put it down. I'd tell others to get it. I’ll order another one for my front window.

The installers were great and they set up the awning fast. It's a motorized higher-end model with a hood and it's been working great ever since. My kids play in the backyard, for me and the wife, it's been great having it out there midday. We’ve had nothing but good experiences with our awning. The motor works great. It has held up in the sun and gotten a little rain on it and everything's fine. We're definitely satisfied. I definitely recommend SunSetter.

Everybody was great, and the installation went perfect. We love our awning, and we're glad we did it. We can go outside more often. We're using the awning right now, and it's wonderful.

So far, I’m satisfied with the motorized awning from SunSetter. I’m a little worried that if I get home and there’s a storm coming. But other than that, it’s just a matter of worrying about what happens with the wind.

I had my first SunSetter for quite some time and it had a little bit of wear and tear. I decided to purchase a new one and the installation is a different time to what it used to be, so it wasn't too bad. When they called, they wouldn't be able to put the SunSetter in the garage 'til it was installed so I put a delay on it for a week. But then they called and said they really didn't have the awning and they had to trace it. It was very hot weather and by that time, the installer had a lot of jobs, so that moved me down the list a bit. But that was no problem. I have morning sun and afternoon sun on my patio so the SunSetter is really good. It makes a big difference on the temperature of the house. I've always enjoyed it and I recommend it.

I had a spot out in the back patio that I wasn't ready financially to cover it all in. Sunsetter came up with a good deal for 10 x 10, and installation was fine. I'm extremely happy with the awning. Well worth every penny I spent. My dog and I have a bench underneath of the awning and we sit and watch the sunset. I've still got the brochure and the CD, and I've promoted it to as much as people that come around.

Everything went well with SunSetter. The sales rep was very good. She spent a lot of time working with me, selecting my options and it was a very smooth process. There was a little bit of a delay in the rep's coming, but I can understand in the current time there’s a delay in everything. The guy who came to install it did a good job, too. However, I was told that there would be a cover with the awning, which I could put on during the winter, but I didn't see any cover coming. But it was really nicely done. They installed it very well and we used it over the weekend. It was good.

My experience with SunSetter was pretty good and I was satisfied with the product I got. But the communication with their people could be improved.

The team was 100% efficient. They're in Massachusetts and I'm in New York. They came, put up the awning then I noticed a manufacturing flaw in it where it didn't roll up correctly. I called, and they came back within three days and fixed it. The first team that came out was very knowledgeable and they've worked with SunSetter for a long time. The second team that came out were two younger men who happen to be brothers and they've worked for nothing but SunSetter since they were little. I was impressed with them. It was a family-run organization. The quality of the awning is good, and although it's a little overpriced, I'm enjoying it. I love it, and I'd tell people to definitely get one. My daughter has had a SunSetter awning for over 20 years. The same one. All she had to do to it was put a new battery in the remote, and it was just recently.

The installers were quick. They had both of the awnings up in one day. We got the top of the line model, and we like them. We put them out and they do what they're supposed to do. They block the sun from us ‘cause our porch is out in the sun. SunSetter is good and if someone wants something to cover their patio or a deck, that's what they should get.

The rep was good and I liked him. Also, installation was quick, surprisingly, and the guy did a good job. It's nice when I use my awning, and what I like about it is the lights. I referred my mom and she just got a SunSetter as well.

The SunSetter installers were very professional, and they took care of business and gave me information that I needed and asked for. I’m totally satisfied with it. There was one thing I wish they had done, but I'm told that I can do it at a later date. I would like to have a cover for the winter months, to cover it up. From what I understand, you can clean them rather easy, but the point is that as time goes by, the exposed material would definitely fade. It won't look the same as the other material that’s rolled up that’s not being exposed. Other than that, I thought the awning would go nice in the particular area that we put it in and it did. I would also like to get one for my son and his wife, for their house, next spring, but it's gonna be a surprise.

Everybody was very helpful. There was a time when my awning wouldn't go out or in, and I had trouble with the remote control. I had only put it out once, and the next time, it wouldn't go out. When I talked to a rep, Angela, we spent 30 minutes on the phone. She was trying to tell me the buttons to push to get it to work right. We were having a bit of difficulty, and she said, "Well, let the motor cool down." I said, "The motor is not hot. Nothing's working." "Well, I'll call you back in a little while." However, the awning started working, and it works fine now, but she never ever called back. That was strange. Apart from that, my experience was good.

I love my awning. It's wonderful and it's exactly what I needed. The gentlemen that installed it were from Age In Place Improvements and they were very cooperative and wonderful. I also purchased a shade, and everybody was very professional. Everything was perfect. I'm very happy with SunSetter and I'd tell people, “Go for it.”

The salesperson came and showed us the options. We picked one then when the team showed up to install it, I just came outside, said hi and talked about placement. Within a couple hours, it was done then I came outside and the guy walked me through the settings. He was very nice and told me how to use it. Everything was great. The only issue we had was the scheduling. We expected to have it earlier in the season, but with COVID and delays, it was understandable.

I love our awnings and I wouldn't want to be without them. But I would never want to have the company that I had again. There was no place to plug the awnings and instead of being a company that would say, "Here's the name of somebody," I was told to get an electrician. The guy said he would not be responsible for anything an electrician might do here. I wasn't asking him to be responsible. I was asking if he could refer someone. In the end, I would have to go to the Yellow Pages to find somebody who would come and put in an outlet for us. That should have been included in the whole thing. That aside, the two young men who did the installation of the awnings were wonderful. They knew what they were doing and they were done in a lot of time. They were in and out. I'm very happy with SunSetter and with my awnings. The only thing I'm unhappy with is I have some cords hanging.

They all did a great job. I love the sales rep that came over. He was super nice and very informative. The installation guys were great too. I love the awning.

We got the big motorized awning and we love it. It has increased our outdoor living space tenfold.

The salesperson was helpful. When he came in, he talked about some of the different options and then looked at how long it would take to get. It did take us a long time to get the awning in, but he warned us it would. We got the 12x12 awning and it's got the lights that go inside of it. We went with the highest grade for the material. But we couldn't get the first awning that we selected. We ordered it but then our salesperson called back and said it was not in stock. So he had to come back out and we had to pick another pattern and color. With the awning installed, it's more pleasant to sit outside and eat when we wanna go out on the deck. The awning has real good quality. We're very happy with our purchase and the service has been really good. Our salesperson always called us back and he was real nice.

It's great when we want to be out in the afternoon to have the awning so that it's not too warm. We have a patio, but it's not covered. However, it works perfectly. We can retract it so if it's raining it doesn't get damaged. We're positively satisfied with our SunSetter awning. We would recommend it to anybody.

We had SunSetter previously at another location. We got one again and the installation was great. We've only had the awning a month but it's what we expected. It has held up. But the quality of the extension is not as great as the actual awning material. The choices were also very limited with the fabric selections because they were out of stock. We ended getting the natural linen. Other than that, it's fine.

I needed a shade on my patio. I can't leave it out when it's raining because it fills up right in the middle. The SunSetter team came out and put the awning on. Then I've got one that looks like a kite and I've been waiting for my handyman to come and take it down so I could actually use my SunSetter because right now, it's an obstruction. My awning won‘t go out.

We liked the price that SunSetter has. A rep showed up when she was supposed to and she kept in contact with us. She let us know that this was going to be something that was going to take a while. She set the expectation properly. The installers showed up and were here a few hours. They got the awning all set up and they tested it. It worked fantastically. We have the remote-controlled one that can extend and it has a wind sensor so if the wind gets too high, the awning will automatically retract. It's on the back of our home over a concrete patio.

The two guys that came out here and installed our SunSetter awning were absolutely great. The guy that I dealt with came out once and he worked with me because it was $400 off versus 200 because there was another deal going on so they knocked some money off on it. I wouldn’t normally do it, but they worked with me. They gave me an extra remote, too, because I'm blind and I said I’d probably lose the one. So, they gave me an extra remote. I appreciated that so much. They also gave me the lights to hang on it. The awning is working great. We also put a unit on there. It takes three AAA's. When the wind gets up to 30-miles an hour, it automatically retracts. I was out there with the rain going the other day, and I was shaking the water off and it retracted. So, that works. Our awning is 20 feet long and it goes out 12 feet. It cost $4,000, but we enjoy it.

I have a deck that gets a lot of sun and I thought an awning would be a good idea. I got a SunSetter awning that retracts. I had a really good experience with the people who came out. They called me and came when they said they would, which is very unusual with contractors. These people were nice and efficient. I've only had my awning for a few weeks and I like it. I might wish to upgrade at some point but right now, it's still brand new and I'm still experiencing it. So far, so good.

My husband had seen SunSetter on Ripley and he stopped there to see what they were like. The gentleman was so nice and came right out the next day. He got the awning put in when he said he would. They had to order it. At first, we didn't realize it was going to cost so much. But it didn't matter. We made the decision and we haven't regretted it.

The sales lady that I dealt with in the beginning was a nightmare but it all worked out. I got a motorized SunSetter awning and the quality is very good. The installation crew was wonderful. I recommended SunSetter to someone else and will tell anyone about the company. Keep up the good work. From buying this house and all the money we spent, the awning was the only money I justify.

I liked the quality and some features of SunSetter and so I got the motorized this time. I just keep it open all the time, but if there are high winds, it automatically closes itself. I love sitting outside, but I don't love the sun hitting down on me, so it's just nice to have the patio covered.

I called SunSetter, got some information, and set up the appointment for the guys to come out. Then they measured everything and it worked out great. I liked their company's name and their power awning. I also like the guarantees that were involved with it. The sales guy was very nice, professional, and personable. He offered and talked to me about the many different options and we took time to find the colors that I wanted. He did what he needed to do and was gone within a reasonable length of time. I got a little bit of tan and navy in my awning. I found the right colors through the swatches that he had and he took the time to hold them up against the gray brick of my house and helped me make a good decision.

We were there when the installers started. They had to come back and finish. One of the guys came back the next day. We were there and went over how the awning worked. He was very good.

We got a 17-foot tan awning from SunSetter and the installation was great. They were able to show me everything and so far, I like it.

It went really well with SunSetter Awnings. The installers were here when they said they were going to be here and did a very fine job installing. They had it done in a really short period of time. There were two of them, and they knew what they were doing. We've been very happy with the awning ever since.

We love the awning. We use it for sun protection and for the birds flying over. It encloses our little area.

We've had a SunSetter for a couple of years and everything is hunky-dory. We had a difficult time with the recent installation. It was the wind sensor. The people who did it came the next day when I called them, and they fixed it. Everything is working terrific. We love it.

I've had SunSetter before and I bought from them again when I bought a new house. I got the motorized 20 foot awning and everything's been good. But they made a mistake installing it, so we're trying to get that fixed and I'm still waiting for a phone call back from the owner of the company out here.

SunSetter's reps were pleasant and they got me in touch with the gentleman who put the awning up. They made sure to get him my information, and then he contacted me in a timely manner. I ordered it in June. He put it up on the 17th of August. When he came to see me to let me look at the brochure, talk to me and do the measurements, I was flipping through the book and I said I wanted something that would pop because it would bring out the fact that the side of the house is light-colored. So, I got the emerald. It has the white and the thin white, thin green, and a thin beige.

SunSetter's sales rep who came to the house was fine but we got a little confused towards the end while we were waiting for our awning to come in. At one point, the day that we were supposed to get the arrival, they said we didn't have an order and we were not on their records. So, we got a telephone number for the representative and he was having medical concerns, but he had the owner get back to us and we were told that we had an order and it was going to be delivered the following day. Then, we had the delivery the next day. The installers were awesome and they came immediately at the time they said they were going to come. They did it in an hour. We got the motorized awning and I like it. But I didn't notice it when they first showed us that when you press the remote, it makes a large click sound like it's lifting and the fixture is releasing itself. So, it scared us a little bit, but we're used to it now.

I like the awning. It's all motorized and I use it every day.

Respectful young men came by and put in our awning. It looks good and we appreciate all that. The only thing was there was an advertisement that said I would receive a cup. I called four times about it and was told different things. The first rep didn't seem to know too much about it but would put it on. On the second call, I was told the cup was on its way. That was two weeks after I made the appointment and paid money. On the next call, I was told it was in the mail. I called this week again and was told to call the company. That aside, SunSetter is very helpful and understanding. I enjoyed talking to the people. I like everything about the awning because it's shady. It's much cleaner. I would recommend it to people. I'm trying to talk my grandson into it.

The rep told me they were going to put the awning on the patio enclosure. But when the installers came, they had to put it the other way. So the rep should have been a little more knowledgeable about that. Also, I am still waiting for them to get me the windshield, which they were supposed to get in the beginning. I also ordered a side panel that I don't have yet. But I like the awning. The installation went all right after much to do about it going the wrong direction.

I called SunSetter and had a sales rep come out. The sales rep wasn't pushy and he answered all of my questions. He also talked to my husband on the phone a couple of times and my husband felt good about him. Then, the installers came out and they were quick, friendly, and did a nice job cleaning up.

We’re enjoying the SunSetter awning and it lives up to everything that we thought it was gonna be. The awning fits the entire dimension of the top level of our deck and it had the drop-down curtain, which keeps us in the shade if we want to be on it no matter what time of day it is. We talked with the installer about different things and he came out and looked at it before. He was highly recommended and we went with him. He had a little bit of a discount on it and he came and installed it.

I like the idea that the awning is remote and that it’s electric, the way it comes out. I also like the color and the installation, that they put it on the roof.

So far, our SunSetter awning is pretty good. I got shade when I want it. I can roll it out and have some back in the house if I want to. I sit out here on the deck and not burn up. The installers like were very businesslike. They did a fine job. SunSetter's price is pretty decent. It’s a lot less than trying to build one at the house. Quality seems to be good. I have some lights hanging off the end of it that I'm still waiting on. The guy that sold it to me from Shade for Less said he’d get a man and put them on. I hadn’t seen him yet, but it’s only been about a week since he had come in and got paid for it.

The SunSetter rep that came out was knowledgeable and professional. Both of the guys that installed it were excellent. They did a good job. ​The awning works fine.

The people who installed my SunSetter did a nice job. So far, so good. Come and look at my awning and see if you like it.

We had a big wooden umbrella for several years and we liked it so well, but we couldn't find anything else along that line that we liked. So, we bit the bullet and bought a SunSetter. We're very pleased with it. It's very good quality.

The SunSetter representative that came out and talked to us was very good. The product we got wasn't wide enough, and they worked with us. We got another one, and that one's working fine. Installation was fine. The guys were fast and efficient. We like the product's quality. We're enjoying our SunSetter.

We're happy with our SunSetter awning. We liked the gentleman who came out and talked to us about it and then set us up with it. So far, the quality is so good. We need to operate it more. We need to get through, not only the end of the summer, but I want to get through it being retracted. In the winter, we get a little snow. So, those are the things that I'm looking for as a former contractor myself.

Our SunSetter awning is serving its purpose. Eric was the one that installed and he was excellent from start to finish. He said what he was going to say, did what he was supposed to do and was very cordial. He said the installation was gonna be at the end of August, and he got it done last week. So, we're thrilled. He was ahead of schedule and got us done. The quality looks fantastic. We're really pleased with the color, too.

There were two gentlemen who came out both times to visit and then to install and they were very nice and knowledgeable. When they came out to install, they went above and beyond to finesse this particular installation. I was happy with how it came out. I haven't been able to use the awning as much as I'd like to, but I love. We're enjoying it.

We just moved into the house and we knew the deck was gonna be hot. We got an awning from SunSetter to cover that. We really like it. They were out of the color we originally ordered. I wouldn't have picked this color normally, but we needed one. I got the package that came with it and I don't like the lights. I feel like I should be selling ice cream out there but it's all right. I'm gonna get rid of them. They're too big and ugly for me. But the color matches the house fine and it's okay.

The installer was a good guy, and my friends like our SunSetter.

The SunSetter awnings have been wonderful. Stark Glass Block put them in. The quality is great.

We liked the fabric and the people that installed the awning for us gave us a lot of good tips. They were fantastic and right on the ball. We weren't too sure about the quality but wow, it's absolutely amazing. We were really surprised and I’m a very happy customer. I'd asked people to look into SunSetter because it is exactly what I see on TV. They just need to see it, and if they want to, they could come and see mine.

The SunSetter team moved in, put the awning up, did their job in record time, and was out of here after they gave me instructions. It all went well. I leave my awning open about 3 1/2 feet all the time. It gives it kind of a porch effect, and I like that. I'm just anxious to see if it has any effect on the security of the awning or not, or if the colors would fade. I did not have a problem with SunSetter and I appreciated that. It was a good experience. When you're making a move and doing changes, they're not all good experiences. So, it was nice to have something that I didn't have a problem with.

We've had a SunSetter in a different location of the house for at least 12 years, and we love it. It works well, it's nice looking, and to me, it's very well made. I cover it every winter and it's fine. We just bought another awning six weeks ago. We have a outdoor furniture, and we use it for shade and for different little get-togethers and parties. The person we dealt with when we bought it was very nice and good. I even remarked how knowledgeable she was in our product, which is rare. Helped me an awful lot.

We have a SunSetter in our home, and I purchased one for my parents. It was a logical step thing to go with SunSetter because we are happy with it in their home. The installers came out and measured everything when they came. They said it would be approximately 50 days. It was less than 30 that they came back and there was no problem with the install. We're a little worried because it was a roof mounted install, but they were wonderful. Everything is good. My parents love the awning. They're not sitting directly in sun. We also bought them the drop-down shade that they absolutely love. They enjoy their front patio now.

When we bought the house originally, there was one of those hand-cranked awnings that you put on. I’m going to be retiring here in a few weeks. I still have strength but at the same time, it was too much of a hassle. The guy down the street had one that was remote- controlled and we liked it. We got one from SunSetter. The sales team and installation crew were really good. I like our SunSetter awning. I was not impressed with the old hand-crank one.

I've had SunSetter years ago when I was in Connecticut. I got one again. The rep I worked with was very nice. The installer showed me what to do.

We have western exposure on our patio and we needed some relief from that. We got an awning from SunSetter and I am very satisfied with its quality. Everything works fine.

The man that came over was the same man that installed the SunSetter Awning with his sons. He was very friendly, knowledgeable, and got along well with my dog, which is a Great Dane. So, that was not easy. He seemed very nice and confident. The day they came to do the work, it was done in a good amount of time and done well, and nothing was left. I don't think they could have done better. There really doesn't seem to be anything I dislike about the awning.

I enjoy my SunSetter awning very much. I would have done a little bit different than taking the 12 foot out because it goes out beyond the deck 2 feet. So consequently, you can't sit out there. Other than that, it's good. That was our mistake when we were talking because we weren't listening. The sales rep was great. He tried to explain it to us. He was very nice about it. As far as the installers, I couldn’t ask for better people. They were excellent.

The SunSetter team did a very good job. Quick and got it up in no time at all. I like the awning. I just wish I had gotten it a little bit bigger. But I thought what I ordered was about right, but it wasn’t. It's a little smaller for what I needed, but it's fine. It keeps the sun from coming in the kitchen door and that makes a big difference. I'm perfectly happy with it.

The lady that sold me my SunSetter, Donna, was very informative. She came out, measured, and told me all the different ins and outs of it. She was very good, and I liked her. The awning took a while to be manufactured, but other than that, my experience was very good. There were four installers and they knew what they were doing. They got it up and running and made sure I understood it all before they left. They didn't leave a mess of any kind, which is always a plus. I like my awning. When you can't use your deck when it's a nice day, it makes you a little antsy. I have shade on my back deck now, which is wonderful.

I had a team from here in Beckley for the installation. They came in here at about 8 o'clock in the morning. I've got a 20-foot system and this big, long thing was laying on my front porch. They picked that thing up and brought it out here. At about 1 o'clock that afternoon, they handed me the papers and talked to me a little bit with it. The awning is doing well. I read a lot of the thing and I'm getting it better but I'm going to call one of SunSetter's people here pretty soon as I've got some questions.

We are very pleased with the SunSetter awning. It really does the job very well. It's located perfectly for the patio that we use. The rep told us what we should expect it to do and it does what he thought it would do.

The sales guy was nice. The problem is SunSetter doesn't seem to sell this product direct or, at least, they want you to just order it online. The biggest thing that was an irritation for me was that the pricing that's advertised is not available for the product. It's more like a get you in the door, and then you pay 30% more to buy it. I also haven't been able to get the device installed and I don't have an install date. The people are nice. I just can't to get in touch with them. They call me and leave messages and I call them back then I hear back from them a week later. I don't have time to call them every day. From my understanding, the device is in their warehouse and they're waiting to come over, install it and get paid on it. I know other people that have a SunSetter, and the product speaks for itself. It's great. You just got to be educated on the pricing and figure out who can sell it at the pricing that's advertised if anybody can.

A neighbor had a SunSetter awning and I bought my daughter one six years ago, and it worked out all right for them. My neighbor's had his for 30 years. My daughter has had hers about six years. And I needed it. It has been proven that it works. The rep came out and they didn't have the color I wanted in the five-year warranty, but they had it in the 10-year warranty. After I already signed the contract, he said, “No problem. We'll put that one up and it will be a 10-year warranty instead of the five.” I said, “Hey, fantastic. That's great.” The two guys who came installed the awning within an hour. It didn't take up my time, even though I'm just hanging around watching. But they said they would be here at a certain time, they were.

The installers did a very nice job and were very professional. Everything was great.

I bought an awning a couple years ago and I liked it then I bought another one. The reps knew what the they were doing, and I couldn't ask for anybody better.

The experience with the SunSetter sales team was very good and simple. The installers were very nice and they explained everything to me. The awning is great and I use it almost every day if I can, when it’s not raining. But the awning is very sensitive to the wind. The wind isn't very strong and it's not like I'm getting a thunderstorm but the thing rolls back by itself. The second day that I used it after the installers left, it kept rolling back on me. I don't know whether there is a setting on it. It was not windy enough that it would roll an awning back. The only other thing is that if I had to roll it back mechanically, it would take me a good 10 minutes, especially if it was windy and it didn't roll back by itself or the electric went out on it.

I enjoy the SunSetter awning very much. It's great. Their reps were fine too. They showed up when they said they were going to and they installed them and it was easy as 123.

I've seen other people that have SunSetter, and we liked them. They seemed like a good durable product. The rep we worked with treated us fairly, and we like our awning. It’s working fairly good. I have to call him back to readjust the remote. I have a little bit of an issue with it. I think it’s a programming issue.

The SunSetter Awning works great. I love it. It gives even the inside of the house shade so that it makes it cooler inside. And I don't have to use my shade inside to keep the sun out. I still have my view and I can use it when the sun happens to come out here. The sales rep was very nice. He's a local company here, and I've been trying to do local. It's been a challenge during these times to order anything. But they were very upfront, and luckily, it came in in a timely manner, and they fit me in for installation. It worked out really well. The guys that came to install it did it great.

I've had a SunSetter awning for about 25 years. One time, the arm broke and they sent me a whole new thing, and it didn't cost me a nickel. The installers did a very good job. The sales rep was very good and very knowledgeable. SunSetter seems to do really good for me after all these years.

The SunSetter rep that came out was very professional-acting, answered all of our questions and was polite. It was fantastic watching the installers work as well. They got down to it already, did what they had to do and left. Showed us how to use it. It's very simple to operate. I'm quite satisfied. Whenever the sun's out, we drop that thing down and sit out there. It’s about 15 degrees cooler. Very comfortable and my dog loves it too.

We really enjoy our SunSetter Awning. It's good and really keeps the sun out of the house. We like it. The installer was a nice guy and the kid that helped him was a great guy too. It didn't take them long to do it.

The people who installed my SunSetter awning said they would come at the beginning of August. They came in August and were here for four hours. They put the product up and made sure it worked. Then they came back to check it. They were excellent. I love the quality of the awning.

The two guys that put our SunSetter up were awesome and very helpful on how to work it. The installation experience was perfect too. Everything was like clockwork. I love it. It's all automatic. I just can't wait to use it, but it's too hot for me to be outside. But when it comes this fall, I'm gonna love every minute of it.

The rep was a terrific salesman. I wrote him the 50% deposit that he told me. I chose what I wanted but that's the last we've heard from them and it has been months. Now, I want to cancel, but I don't think I can. I wouldn't want anybody to make this mistake. Listen to the spiel but do not pay the deposit. This is over $6,000. This is not chump change.

The SunSetter team was excellent, except when I called them because I've been having a slight little problem with the electronics of the awning and I wanted them to come check out the adjustments. Sometimes, it doesn't come out and stay out. Sometimes it doesn't go in and stay in. It goes in, bumps, and pops back out again. I have to do it a couple times. It's $6,000 worth of awning that we're not going to play with it.

I had a very good experience with SunSetter. Installation was simple. Everything was quick and easy. The awning is beautiful. It is a nice product. The remote control, the LED lights, and the underneath, everything was perfect.

We've been wanting an awning for a year. My neighbors both have them on either side of us. We live in a condominium and SunSetter was a condominium HOA-approved company. They were great. They told me how long it would take and what they were going to do. They said two hours. But it was a little bit less than that. They were very courteous and awesome. The awning is amazing and it looks better than my neighbors.

I decided to get an awning because it is so hot on my deck that you can't even walk on it. My husband built one over the main part, but he didn't wanna build another one. So, I called different places. SunSetter was the only one that answered the phone. Everybody else didn't call back. So, I went with them. The rep came right out. He was honest. He told me exactly how much wind it could take and took the time to show me exactly how to work it. We had a storm the other day, and I knew how to bring it in real quick to make it come back in so that the storms didn't rip it. So, he really taught me how to use it. It's beautiful. It looks really nice and it adds a lot to my deck. I've had a lot of compliments on it.

The people from SunSetter Awnings were wonderful. The sales rep who came, Mike, was very good. Then the two guys who came to install were excellent. Everything was fine. They gave me the price that I expected to get. They installed them on the approximate date that they said they would be ready. When I called for an install date, it was very quick. I didn't have to wait a long time. They also cleaned everything up. I have the electric one, so that's really helpful. Then I have the shade over the window. So far, so good. Everything works great.

The SunSetter awning seemed to be a good product and they had a lot of colors. We could pick a color that would go well with our house. The sales rep was very knowledgeable. I got the impression that maybe he was kinda in a hurry but even with that, he answered all our questions, helped us measure and told us about where the awning would be placed. We were happy with him. The installation was wonderful. The men were here when they said they would be and put the awning in in no time at all. We got the kind that’s hooked up to the electricity so it's very convenient to open and close it. We've used it quite a bit and and we're happy with it. I would definitely recommend SunSetter.

The motor to my motorized awning stopped working. I made several calls for service. I was told by representative that company does not offer repair service. The representative said they would instruct me to fix the motor myself. I had to get on a ladder in order to be able to reach the problem area. While I was on the phone with rep I fell off of the ladder. I fractured my pelvis and arm. This accident was catastrophic…I was hospitalized for 2 weeks because of complications from the break I almost died. For two months I was not able to walk. Sunsetter Awnings is a terrible company who doesn’t care about their customers. Sunsetter Awnings does not take responsibility to service their product, therefore, putting consumers at risk to a catastrophic accident.

The guy who put up the awning was great. He told me when he was coming and if I could be there when he was there. He kept in touch and worked with me. He was also very thorough. Everything I ordered got here and everything he put in looks nice. I like everything about the awning. It’s perfect. It’s the right size and the right length. We had a heavy rain and it didn’t leak behind it.

Everything was perfect with the sales team. The awning is very nice. But I'm curious about the warranty and the price, why it was so expensive. On TV, it says you can purchase a SunSetter for $600. Where do they get the nerve to advertise that? Ours cost $4,500 and that's the same thing they show on TV.

I had an awning put up last year from SunSetter and we enjoyed it very much. Then, I have a lower deck, so we got a bigger one put it there just recently. The only problem I have is that I was supposed to get a floor mat or something part of the deal, which I haven't gotten yet. They said it got lost. Plus, the team had to come back and make some adjustments on the awning. It doesn't close quite right yet. But we like everything about it so far. Give SunSetter a call. They're pretty good.

I had a SunSetter Awning previously and I had it for many years. We did a bunch of renovations on the house and when they took it down, I saw that the material had gotten shredded. So putting it back up was just silly, with the house being all pretty. So we got a new one. I went with a motor this time and it's blue and white. I definitely love the SunSetter Awning. It's pretty. Everything went really well and smoothly, other than the length of time. When I made the purchase, they said it would be about three weeks and it ended up being five weeks to install. But that's with everything these days because of the pandemic. But it came at the perfect time during the sunniest week of the summer so far. I was able to sit on my deck.

I've had a very good experience with Sun Setter. The installers were right on time and did the installation a little bit over an hour. On the whole, I would tell friends to buy a SunSetter.

I had an excellent interaction with the sales and installation team. But I am having an issue with my motorized awning. One of the arms doesn’t come in completely all the way. It kind of sticks out a little bit. So when it's closed, the little ruffle doesn't hang properly. I did text the person that installed it, but I haven’t heard back from him. I know he’s very busy. So, I’ll put another call in to him. Also, I need to know how to protect the awning for winter because it wasn't discussed at all. So if there's a way to purchase a cover for it, I would be interested in that.

We called SunSetter and they gave us the name and contact information for their New York City representative. They install and they're also the dealer here. We can buy the product directly from SunSetter but then we would need to go find an installer. But we thought there’d be some value to paying a little extra and going through the local rep. That rep met with us and everything went fine. We made a selection in terms of what color and size of awning we would get. She figured out what the cost would be and wrote the whole thing up.

SunSetter's sales guy was great but there was a bit of a struggle when he was trying to help me get to the right person for getting the electric installed. When I called him, he said that they were all backed up and there was only one guy doing it. But they want me to have the cash ready for him to call any day and in my opinion, the process is sort of backwards. So initially, I was ready to cancel the order. Until now, I still don't have my awning and I have yet to hear from the installer to schedule the installation. All in all, the sales guy has been doing all he can to help, but their scheduling is not so great. And the finance reps tried to get me to pay for the awning before I even had it, so that part's not so great either.

Back in may of 2020 ordered a Sunsetter awning, salesperson said we would get it by end of June 2020, didn't get it until November of 2020, so had to pack it up for winter, fast forward June 25th 2021 ordered a side weather panel to block out sun, they told me no more than 2 weeks, called July 6th to check status of order, response I get is it's on backorder. Won't get it until August, just in time to pack it up for fall because sun changes direction and I won't need it. Why the salesperson just didn't tell me this when I ordered it I don't know, very very frustrating!!!

We love our SunSetter. There was a bit of a smaller size, but we went for the bigger size that incorporated the window next to the deck, so that window is shaded as well. The sales rep was a nice guy. Two other people in the condo complex were also getting an awning at the same time, so the company gave us a bit of a break, which was the deciding factor for my husband. I secretly have been wanting one for four years since we moved to our condo. I kept dropping hints and finally, it stuck. We didn't have a choice with the color because everybody’s has to be the same, but it's a neutral color that would go with anything. I like the way it unfolds too.

We have a little ranch home, white with black shutters, and we wanted something white with those black stripes. And we found what we liked at SunSetter. But we had a little difficulty with the installation. They had an appointment date but they called me the day that they were supposed to be here and they said they couldn't make it. Their crew was over on the east side of the country and that was upsetting for me because we waited five weeks. But Howard, the owner of the company, called me and apologized for what happened. He said that he'd get a crew out here in four days, and he was here the next day where the crew was here to put it on. There were three guys and they got here at 11 o'clock. The installation took about three hours and they were very professional. They were courteous and they cleaned up everything. They even picked the bags up on the yard that were laying there.

We had some Sunbrella product, which was a standard awning up north for many years. We were very pleased with the Sunbrella product line, but this wasn't a retractable awning before. To continue with the same product that we were very pleased with fabric-wise was great. I wasn't sure how the mechanism was going to be, but it turned out to be extraordinary. The reps and installers were phenomenal too. No trying to upsell us on any given thing. There was one minor little glitch about electrical power, but that the installers took care of it.

Most of the people I know know about SunSetter. As a matter of fact, a friend of mine was the one who referred the rep over to me because she was in the process with them. SunSetter's sales rep knew what he was talking about and he was able to take care of what we needed. The installers were great as well. I pretty much had to call to see if the awning was in, but that's not unusual with all the stuff that's been going on in this world lately. Despite that, the installation was on time because the sales rep said it would be in in six weeks and when I called, it was seven and they had it. They just never got around to call me yet. So far, we really like the fact that the awning keeps the sun away off of our deck. Now we can sit on our deck and enjoy it. We also like the power retraction as well as the expansion, and we recommend SunSetter.

We would highly recommend SunSetter. Doug was the guy that my husband and I dealt with and he's very nice. Everything went well too. The installation was quick, simple and pain-free and we really like the awning. It is very nice.

In this house, I get full sun all day. I had umbrellas but they didn't cover my deck. I called SunSetter and the guy who came out and sold the awning to me was really good. He wasn't pushy and just gave me the bill. Then he told me what to do if I wanted to do proceed with the purchase. The whole process with them took four weeks and I love the awning. It solved my issue and it's a really good investment. You can go out there on the deck and sit now. We're getting a lot of the wind at the moment, so I put it up. Then sometimes I'll just go ahead and close it. Or it'll close on its own if it gets too windy. It’s also a nice feature to the house.

I'm highly disappointed because they said I’d pay for everything in May and at the end of June, it would arrive and ready to be installed. But I have not received it. I called SunSetter and they said that they show on file that it was delivered to the installer and they would get back with me. This was the poorest customer service I've ever experienced in my life, where no one could tell you what was going on, but they get $2,000 cash from me. I haven't heard back from them. I’m at the point now where I’m about to change my mind and tell them to refund my money. It is almost three months, and nobody seems to know what they’re doing. No one is doing a follow up.

The installers had a little tough time because of the installation obstacles, but they worked hard to get the motorized awning up. They had to attach it through a Bedford stone wall, go through the stone blocks, and then get into something solid. We only had the awning a short time, but we like it a great deal so far.

The sales team and installation crew were very courteous and kind. They did a nice job. I went with the motorized awning in beige and in maroon. I've used it three or four times. SunSetter awnings are a great deal. Try it.

I've got the awning that's got the flap down the front and there's a little hole in it. They were supposed to order me a new one for that but I haven't heard from the rep. I sent him a picture and he said he ordered one. Also, we were supposed to get a $100 gift certificate for my buddy that recommended me for it. But he has not received that yet, either. But we love the awning. I wish we had done it years ago. We're very well satisfied with it.

I ordered a SunSetter awning on 6/19/2020. When it arrived I called SunSetter customer service to get it installed. The company recommended Elegant Awning and Shade Systems LLC, Belmont, NH. The awning was installed, but the cover was defective and I had to order a replacement. The installer said he would return to install the cover. The cover arrived, I called to have it installed and they have never called me back. I called customer service and they told me they could not help me with the installer, even though SunSetter recommended them. Then the awning ripped and I called customer service and they ordered a new one, but they would not help with the installation, but told me to call Angie’s List or Installs, Inc that I will have to pay for this. SunSetter did send me a coffee mug, I guess I can offer it to the new installer maybe he will put it towards the installation of the new awning. I will never recommend SunSetter for any of their products.

I called SunSetter, got an appointment and the guy came out. It took about a month and a half or so to get the awning, which I understood because they gotta make it especially for you. The installer called me on a Monday then they were out on a Tuesday. It took them half a day, and it was done. We had it up on Father's Day and most of my family was here. It started raining late in the afternoon and we kept it up a good hour and a half into the rain. The rain got a little too heavy and we shut everything down then, but we stayed dry underneath it. There was a little mist coming through, but it wasn't bad. SunSetter has a more waterproof one which I did not get because I know that once it starts raining that hard, I'm not gonna be out there.

My wife had a good friend that knows a lot about SunSetter and he recommended it. We looked at SunSetter and it seemed to fit the bill. We had one installed and we had it out a couple of times. We plan to use it a lot more the rest of the summer and into the fall. We recommend it.

The awning was out all the time. We couldn't turn it in. The man that put it up didn't tell us that we have to keep it wound back if it's gonna rain because if it gets wet and you wind it in then, it will mildew. But we like the awning. It's a little bit smaller than our other one, but it's what the rep said we could get.

The guy that put the awning in, Ryan, came in and did a hell of a job. He was conscientious of the surroundings, and everything was great. I really liked the way he worked and I can't say enough good stuff about it to my neighbors. Ryan was in and out, but he was not in a hurry and he left everything clean. He also said when he was gonna come back and he kept me informed. Compared to a lot of the guys that I do business with, he’s at the top. My wife and I are both happy with him and I have recommended him to friends.

We had an in-person meeting with a rep and that went well. The person that showed up knew the product well and explained everything to our satisfaction. He placed our order. I had a fairly long lead time for manufacturing but it was within the timeframe that the rep had told us. We had a little bit of a hiccup along the way with the installation. We were called on the date for the install and we were out of town. When asked when the next possible date would be, we were told they didn't know. We drove two and a half hours back from where we were to be here for a 9 o'clock install.

They were honest with the pricing. They were upfront. They didn't try to do a bait-and-switch. They were looking for quality and not just trying to make a buck. They were very responsive and they came out right away. They answered any questions right away. So I didn't feel I had any questions at the end.

We had somebody come out and give a quote. It seems like there might be a bit of a disconnect between the corporate manufacturer and the salespeople. We got brochures in the mail separate from what the salesperson gave us and I realized that he's just like a local reseller. There was definitely some disjointedness between what he had given us and what he was sharing, and then information that we received directly from SunSetter.

I had a SunSetter installed and the salesman was great. I had to call a few times to find out when it was going to be scheduled. The crew was polite and they were clean. The quality of the awning is good. It comes out of the wall and goes back in like I want it to. It's lovely and I like it. It's just we buy the extras and we think it's going to work one way and it doesn't. I got a sensor and that doesn't work. It's not was worth the value. The wind kicked up a few times and the awning did not automatically retract. The rep said it would be a 10 inch difference and the wind would have to really kick up. I have forgotten the awning out there twice and I thought the auto retract would probably retract it maybe less than 10 inches. But I ended up having to go out and retract it. I called the salesman about that. Other than that, the experience was good and I would recommend SunSetter.

The people at SunSetter were fantastic. They were efficient and any questions we had, they helped us out. So, we were very pleased with everything. Our experience was definitely easy all the way around. Two gentlemen came to do the installation. The measurements had been taken previously, so they already understood where they were gonna install. It went pretty fast and they complied with everything, so we were very happy. We’re enjoying the awning, especially here in Texas. It’s really hot. So, it really does make the temperature different for us. Also, the awning gives you extra space outside.

My husband and I picked out a SunSetter awning together. We did a 16-foot laminated one. We chose that because of the water repellency and it was a better material for what we needed it for. The delivery went well. When we opened it up and started taking it out of the box, the part that has the scallops on it looked like it rubbed on something. It had a line about three inches long that had little holes. I called SunSetter right away and told them about it. Their rep was very nice and said that she would immediately get the part ordered and replace it. We have not received the replacement yet. That was the only thing that was wrong. That aside, everything was fine. We put up the awning ourselves and everything went well. So far, we're thrilled with it. We just haven’t had the chance to use it much yet because we're not done with the patio.

I had a very good experience with them. The awning runs good. The only thing we found was there’s a little flaw in the weaving part of it. So I called SunSetter, talked to Doris, and they’re supposed to be sending us a new one.

We got a SunSetter awning and everybody was excellent. It didn't take them long for the installation. They called and said they were on their way and they were right on. We're very happy with the awning. We have a 10 but I wish we could have gone even bigger. We also like the plain color instead of the stripe. It's not so busy when you got lots of stuff going on out there.

I had a good experience with SunSetter overall. When I said that it didn't work, they came back and fixed it. I was a little bit disappointed that it was so small. I didn't give any thought to it when I ordered it. But it works adequately and takes care of the problem here. I like the color too.

We got a motorized awning in western red color and so far, so good.

SunSetter was good. But one thing I didn't like was that they didn't communicate within seven weeks. I had to make the call to them to see what the process was. When you purchase something, you'd like to get some feedback throughout the process to see how it is going. The people that installed the awning were great guys. But they should take a little care. We just had a new $50,000 deck put in, and they gouged the floor and scratched the rail. So I had to call the deck company to see if they could replace or fix it. SunSetter should consider using cardboard or some type of protection before they start laying the material. It's hot to walk on the deck during hot temperatures. But with the umbrella extended, we were able to stand on the deck.

We had a SunSetter before at my other residence. It was high quality and we wanted to put another one where we moved. Everything was perfect. Reps came and met with us here. These were really easy to work with. We picked out what we wanted and the installation was really good. We've used the awning a lot already and it's great.

When we called the SunSetter people, they said that they were gonna send a video and the awning was easy to put up yourselves. But we were not happy about that because we didn't wanna put it up ourselves. So we called Long Island Awning and they said that they worked with the SunSetter people. It took about four weeks to get the awning, which they said it would. Then they came out and installed the awning. It was done in a little bit of time. They were very good. They cleaned up the backyard and whatever they left. They were very professional, especially the people that installed and the guy, Eric, who runs the company. He was very nice.

We had very nice and friendly reps. The installers did a good job too. The awning looks nice and it works well. SunSetter awnings add quality to the home.