SunSetter Awnings Reviews

We got an awning with a motor through SunSetter because someone recommended it. Their reps were all fine. Our order fell through the cracks but I’m not upset about it. I don’t want it right now anyway. I’m not gonna sit out there. It's too damn cold. I don’t know when that’s coming but they’re gonna let me know.

This is the second awning I purchased through SunSetter. I bought a new house and I knew that the first thing I would put on up to the deck was the awning. Their team was wonderful and I was very pleased with them. I got the 18-foot motorized awning with floodlights but I can't figure out how to turn the lights on. I was going to call one of their reps, but I haven't done it yet. Other than that, I would buy again and again from them.

The rep who installed my SunSetter was very presentable and did everything he said he was going to do. I highly recommend the sales rep I worked with. He was very nice.

Sunsetter's rep was really courteous and helpful. We were able to customize the length and the color of our awning and when the techs were gonna put it up.

SunSetter's reps and installers were cordial, professional and they were dressed decently. They were easy to work with. Their rep came and gave us an estimate. I gave him the downpayment and about four weeks later, they called saying they have my awning for me. The tech then put it up. We're well pleased with our experience with them. If you're looking for an awning, you might as well buy one of SunSetter's products.

The owner of the SunSetter business in Sandwich was very nice. Because he was a little late for our appointment, he was very apologetic and gave us a discount. So, we sealed the deal. You should talk to the owner of the business if you're considering SunSetter.

With the pandemic, we're spending more time at home on our deck than we have in the past. We looked up a vendor that sold awnings and we looked at what they had to offer, and SunSetter was what we chose. The rep was very helpful. The first day, when we called, he had somebody in the area so he had a couple of guys stop by, look at our deck, take some measurements and give us some initial information. We followed up and went to visit at the shop and saw some actual samples. They were extremely helpful.

A friend referred SunSetter. We looked them up and found them. They were super. It was like the easiest project we've ever done.

I have a stepson who purchased form SunSetter and he was very happy with them. Then, I saw some ads in some local newspapers where they were running sales, which caused me to contact them. The experience with their team was excellent. They couldn't have done a better job. With the COVID, SunSetter was having a lot of problems getting materials because they couldn't produce them fast enough. But these guys were terrific. They kept in touch with me during the entire time I was waiting for them and they spent time with me beforehand. They showed me how to do the installation and they were professional. The awnings were put in during winter so we have not had the opportunity to use them but the reps showed us that they worked well. So it’ll be very nice to be able to use them this summer.

SunSetter Awnings had the best reputation and we haven’t found any better. The girl that worked in the office helped me a few times and answered questions. The guy who did the installation did his job. I don’t have an electric outlet that works out there and I haven't got that fixed yet. But so far, the awning has been good. I haven't used it that much but when I have it out, it works.

We liked SunSetter's price, so we went with them over others. Their sales rep, Paul, was great and we liked his personality. Then, the delivery was fine and they installed the awning with no problems. But there's a little bit too much wire that's sticking out there that has never been put anywhere else, just to plug it on. It’s excessive, so it looks bad.

I called SunSetter and the rep came over a couple of days after. He showed me other options for colors and an awning with lights in it. During the installation, the guy had to find an electrical outlet which he handled really well. He didn't make a mess and he cleaned everything up. He showed us how to adjust the awning and how the control thing worked. We love our SunSetter. It's easy to use and it looks so beautiful.

We needed an awning for our back deck. It needed to be covered. We wanted to screen it in but it was a little bit too expensive. I've heard about SunSetter for years, and I had to call them. The representative that came out first, measured everything and told us what we would need. The only thing I didn’t like is nothing was listed as far as prices. It was just sitting off the top of his head, and I wasn’t like that. I like to have everything listed. Other than that, we like the unit and it does what it says that it’ll do because we've got a lot of fun on our back deck.

SunSetter's reps were nice. We got an awning that looks best with our house and matches it. To use it, we just mash a little button. We like it so far.

So far, I'm really not impressed with SunSetter Awnings. The guy who sold the awning to us should have done more. He came to our home and he showed me all their products and all the different conglomerations we can do. We took a day or so to think about things and then we called him back and made arrangements. We decided on a smaller awning so that it would fit in the space where we needed a bit of clearance of their product to extend.

The salesman was great. He was very thorough and professional. We got one of the power ones that go out. It has the remote shut-off. We had it mounted on the roof. The house is gray, so we picked something that would go with the gray and the maroon shadows. We had planned on the installer doing it when we weren't here. So we were in Aruba when he did the installation. He contacted us immediately once he knew we were going to be back. Then when we came back, he came back and went over all the functions of it. We recommend SunSetter highly. It's definitely a high quality. You can buy cheaper ones and you get what you pay for.

They were the nicest and I was more comfortable with them. The only thing I was upset about was it took forever to get the awning because they were out of stock. They were trying to come over here and put up another awning and then leave it up and take it down when mine came in. But I didn't want to bother them with all that nonsense. So I just waited. But it was well worth the wait. I'm very satisfied with it. It's absolutely beautiful. The rep answered all my calls and he tried to make me happy until mine came in.

My porch is on the south side of my house and it gets really hot from the sun. I needed an awning and it was unable to come off the roof, so I decided on the Oasis. The reps were very nice. I loved them. The installers were really nice too. The awning pretty much covers the deck and the colors go well with my house. I have a neutral-colored house and I got a neutral color with the dark blue. A neighbor of mine wanted to see it and I had to show him everything about it and he was delighted.

I had neighbors in another neighborhood who had used SunSetter, and I was really happy with the mechanism. I had an excellent experience with them, especially during this pandemic. I got called back quickly and got my appointment quickly. I liked the people I worked with. When the guy showed up, he went around the back of the house and he got his mask on and he said we could talk out there. He was very polite about it and we got a lot done quickly. The awning covers my deck and if wind blows, it rolls itself back in. I also have the remote control. I have homeowners association, so I have to keep with certain colors. The front porch has an awning over it that is black, so it had to go with that. So I got a stripe with black charcoal and a light tan. I'm very happy with it and it changes my deck. I can use it a lot. The price was right, and went up quickly. It's just what I wanted.

We were getting some terrible West sun on our outdoor kitchen and wanted to block that out. We got a couple of different quotes and we felt very comfortable with the company that we went with and with the quality of the SunSetter product. The tech came over and measured everything up. We talked about different options and he knew his product. He was very professional. The installation took about three hours. A couple of guys did it and they did a nice clean job. They cleaned up after themselves and showed us how to work the awning. The one we got has a remote and it automatically retracts. You should really look at SunSetter if you need an awning.

We moved into a new a new house and we wanted an awning for our patio. I liked SunSetter’s quick response and the price was reasonable. I had a very smooth experience with the team. It was a quick installation and everything went well. We installed it just as the weather was getting colder and we haven't used it much. We will use it in the spring, summer and fall.

My parents bought a SunSetter awning and we liked how theirs looked and worked. We also purchased one. The process was painless. The guy came out. He was very personable, told us some of the benefits and features and adjusted a couple of things. We wanted a couple of things and it just kind of came together. The installers were only here a couple of hours and the salesperson gave us a window when he thought that they'd be calling, and they called within that time and they came out and put it up.

We recently bought the house we're living in, and there was already an awning here. We wanted to add another one next to it. We went with SunSetter because it was the same company. They referred me to a local guy that came out and measured everything. This guy was from the local company, Bast Awning. He was okay. But then SunSetter kept sending me coupons for $200 off and a free cover and he didn't wanna honor any of that. It was after we wrote up the contract. He had given me a discount. But then I said, "Can I get the free cover that they're offering?" He declined. That was the only thing that I wasn't happy with. I kinda wish that I had gone directly through SunSetter and maybe I would have gotten a better price.

We have another house in the desert and noticed how many of them are installed down there in Rancho Mirage. We went with SunSetter and it was an excellent experience. We got their top of the line awning and they’d get a 10 all the way across. I already recommended it to my girlfriend and they installed one for her at the same time. We are looking forward to using our owning.

We've been looking for an awning for a while. We needed something to block the sun coming in on that one side and we thought SunSetter was our best option. They were very good and everything went pretty much as planned.

SunSetter is the only company that gave me a fair price and will do the job without too many hassles so I went with them. They are very professional and the customer service is excellent. The person that came here had it all in his tablet. I told him what I wanted and he gave me the price with all the options. You can delete any options you want which is good. The installation process was very quick and professional and the finished product is excellent as well.

My deck is on the third level. There was nothing else there but a big large umbrella and I've been through three umbrellas with the winds that kick up here. The SunSetter looks like a good product. I've seen it for years. Steve, who put it in my deck, had done my patio for me in the big house I had. He did a phenomenal job out there. He was so easy to work with and I could've been more happy with the price.

We've owned a SunSetter before. We had them installed when we lived in Hawaii. We just moved here about a year and a half ago. So, we had an experience with the product. They've got a lot of advertisements on TV and they also get some things via email or through the web. It was a combination of all those things that said that was what we need to do.

I had a good experience with SunSetter, and I'd recommend it. I got a motorized awning. The installation process was good.

I ordered a SunSetter awning for my dad. It went on his house. His house faces the south. He likes to sit on the deck and watch the traffic go by, and it was too hot in the sun. The installation went really smoothly. The installers were very good, treated dad really well, and looks like they knew what they were doing putting it up. They installed the awning very well. It's a good product. The only problem we've had with it is that he bought the light kit with it, and the double sided tape doesn't hold it very well. In fact, it fell the very first day. They could figure out how to stick the lights on a little bit better.

We wanted an awning because we have a westward-facing home on the lake and in the summertime, we can't sit out on the deck. The temperature can reach 175 degrees when the sun is up. SunSetter is the more well-known brand that I've been associated with over the years. It was just a brand name that I knew was quality work so I decided to go with them. They did a great job putting up the awning. I've used it six times so far. But now the weather has broken and it's a little chilly so there's no reason for the awning. If you feel like you need an awning, I would suggest you contact somebody at SunSetter.

Our SunSetter awning didn't get installed until early October, so we never really got to use it. I'm not enjoying it at all right now because it's cold. I liked the guy that came here. He was very good. Unfortunately with COVID, we just couldn't get it as fast as we wanted. Everything went smoothly with the installation. We like what we chose and we like the way it was installed.

My neighbor next door was going to get an awning at first and tried the one that was a local one. We weren’t satisfied with what the representative was telling us and I told her about what I saw in the American Legion magazine. She called SunSetter and got a free disk. She reviewed it and showed it to me. She called the representative from Jacksonville, North Carolina. He came down and showed us what he had and we both at the same time decided to install them. He was a little on the pushy side. He said, “You have to get it by end of the month because the prices are going up. I’ll get the credit card.” All he was interested in was swiping that credit card then he was out the door.

SunSetter sounded like a good company, I checked them out, and they have been. I customized the awning that I ordered. I made it the color I wanted and that's what I liked about it. I like the electrical part of where it comes out, and then it goes back in. It was really a good experience and they covered everything. It's not installed yet because I'm waiting to get a new roof put on my house. They just called me today to find out if I am ready to have it put in. The new roof isn't on yet because I'm doing some refinancing on the house to get the roof put on.

The rep from SunSetter was good. He was a very knowledgeable and very interesting guy. He did very well. We signed a contract with him, October the 2nd. We haven’t gotten it installed. I called him last week and they told me it would be another one or two weeks. I said, “Just forget it. Install it in the spring.” I would recommend them.

We wanted put some shade on our back deck to be able to use it more. We stopped by somewhere else that sold a similar product but they didn't seem to be too consumer-friendly. So, I had used the people that installed it to do some Gutter Helmet work. They always did a great job then. I called them up after I found out they sold SunSetters. The salesperson was great. The guy that came out to my house to give me a quote was great. The guys that came out to install it were great too. They were very professional, friendly and did all the protocols for the covid. It looks like a nice quality product. It looks good where they put it. I’ll be able to use it for years.

We have a couple of neighbors in our neighborhood that had SunSetter and they were very happy with them. The team from SunSetter was extremely helpful. We were working with somebody from the corporate location, and we ended up buying through a local distributor. But they were all very helpful. The local distributors brought samples, got the measurements, and we talked about price. So, the ordering experience was easy and it was very helpful. I would recommend looking into Sunsetter.

I had been wanting to get an awning because the sun caused so much heat on my back door till I could hardly open the handle. Then, I got a mail from SunSetter. The little girl that came out was very professional and went over everything with us and we were very pleased. The installation was wonderful too. They did it all in an hour. They were very professional. Our SunSetter is doing wonderful. The wind comes up when I don't really know it, and all of a sudden it'll just come right back in. It didn't end up doing exactly what I wanted, but it helps in the fact that it keeps the sun off of that part of the house. I've really been pleased.

I had a SunSetter awning before in my other house. I had 10 years in my other house and I was happy and I liked the product. I moved and I needed a new one in my new place too. I purchased the same product and it has very good guality. The installation was good and the guy was very nice. We're happy with SunSetter.

The SunSetter is a very quality unit. The quality of the product itself and the appearance are fantastic. The installation was A plus. It was very professional. It was perfect. My SunSetter is on my back deck where my hot tub is. When we open it, it covers the hot tub.

Our SunSetter awning is gorgeous. I love it. I got me one of these awnings to knock the sun out over my mother when she'll come and visit me. The rep from SunSetter was sweet. He picked the color of the awning and I enjoyed it because it goes with my garage. It's tan brown. My gate is brown and my garage is tan, so it all matches. The installation was quick. It took the installers about two hours,to put it up and they put it up perfectly. My kids, my sister and brother in law saw it and they were like, “That's awesome. That’s beautiful.”

A couple of people had recommended SunSetter. Their installers were great and were very efficient. The quality of the product is good.

The other awning got wind blowing and it was no good. Our friends have SunSetter and they like theirs. Their awning is remote control and it's attached to the house. We have the one that's freestanding. The team was very good.

I wanted an awning. I got a brand-new one from SunSetter. I haven't really used it because we've had rain and it's been so cold. But people said that it's probably better to get it now than wait until spring because so many people will want one then. I've been thinking about it for quite a while, so I got it. The rep I dealt with was very nice and explained everything. The installation was quick and done very well as far as I could tell. I really like the quality of the awning. I'm looking forward to summertime.

We bought 16” oasis 11 years ago, really liked it. 5/23/2020 called company to order fabric replacement. Cost $684. 23. Old one did not look good, which is ok. It lasted for 11 years. It took a company 3 months to send a fabric, it is ok too. Pandemic time. We understand that. But on 8/28/2020 when they actually processed the order they charging me twice, 684.23 x 2. So far called them more than 10 times, they were accusing credit company made an error. Provided them with proof. Statement was sent to them. Today is October 12th, still saying it is under review. How long can they review it? If it is clear they charged me twice. Everyone out there, be careful with them. I am really frustrated at this point.

I bought and had installed a motorized awning last Nov. Ten months later I still can’t use it. When the installation was completed it was fine. In March (before COVID) we had a beautiful day and I tried to use it. It was warped. I contacted customer service and was told it was a maintenance issue and with a helper I could fix it myself and to refer to the manual. This response was very dissatisfying but although I tried they kept to that response. So what choice did I have; I reviewed manual (not helpful) and the video (a bit better). Up on the ladder it didn’t look right and I couldn’t figure it out. I felt stuck and didn’t know what to do. I did know I was disappointed with SunSetter - actually pretty angry. Then COVID hit and there were other things to worry about.

I had 2 awnings installed in 2019 and spent ten thousand dollars. From the get go, there have been issues preventing my ability to use the awnings since 2019. I have made and documented 100 attempts to contact customer service and still today, a year and a half after installation, I am still unable to use the product. Be careful! This company (and I live in a very populated area) uses local vendors and there is zero follow up for their workmanship. Not to mention it is difficult to reach anyone in customer service. It is a lot of money to pay for a faulty product. I do not even want to give a one star rating.

We had positive and negative experiences in our recent purchase of the SunSetter Awning. On the positive side, the installers (KZ carpenting) were efficient, fast and clean. The whole job took less than three hours. They pointed out that the delivery company ABF, left out a small piece of the awning and KZ would reorder the missing piece which they did. This piece was delivered recently. The negative side, I was not told by the sales/company or the delivers that the delivery was CURBSIDE, and I was expected to remove two large cylinders from the truck which weighed about 175 pounds. The driver noticing my age (I'm a senior) and I'm sure this is not the first time he's experienced this unloading situation did the job himself. He had to use a lift and a cart to do this. He refused a tip but I gave him a generous one anyway.

I have owned a new SunSetter awning for 2 weeks and the motor that drives the automatic opener has died, so they told me. OK, so stuff happens. But they are making me buy a new one at $53 and I can return the one I have now for a credit. What a hassle. I have to pay someone to install it as I know nothing of motor installations. They should send one of their dealers. Great service.

I ordered an awning 5/28/2020 after being told it would take 4 weeks to get with their factory coming back online. I was then told at the beginning of August (after calling multiple times) that it was just completed and ready to ship. Two weeks later I received a note from the distributor that the fabric was delayed and there is no timing on completion. I called Sunsetter on August 16th and was told it was just completed and ready to ship! After telling them what the distributor said they put me on hold and confirmed it was delayed due to fabric with no timing. I cancelled the order and was told to reach out to the distributor for my money back. The distributor (A1 Seamless) told me they needed to charge a 25% cancellation fee! This has been the worst experience customer experience I have ever went through.

I have owned the 1000XT for two years. Know I have to order my 3rd lift handle. There should be a simple manufacturing fix for the problem. The pin on the dog latch slips out of the side hole, making it useless. I'm very frustrated as communication with a person at this time is impossible. I owned a previous model they no longer make for over ten years and had no problems. The problem now needs to be addressed, but can't seem to get any one to hear me. I send emails and just get a computer response with a prefixed msg.

We ordered and paid for our Sunsetter awning in May 2020 and was told it would be delivered and installed by the end of June 2020. It is now August 7th, still no awning. Even worse, zero communication from the company. I have contacted Sunsetter and they can't provide me with any information or update on our order. Even our sales rep can't get any useful information from Sunsetter. We wanted it installed before summer really got under way and now it's more than half over. Horrible company and makes no effort to communicate to its customers, nor does it seem to care. I would never recommend them.

This is a terrible company. Upon receiving a big packet of marketing material in the mail, advertising great promotions from Sunsetter, I called them. They informed me they contract with a rep in my area, Brian **, with Moreshades4less and told me to call him to purchase and perform the work. Brian had no problem calling me back right away and scheduling an appointment for a sale. On June 2, after a consultation at my house, the company charged my card for a new fabric cover, LED Lighted awning bars, and a new motor. It has been almost two months (about 1 month and three weeks) and with summer almost over, I still do not have my awning. I have repeatedly texted the rep at MooreShades4less and called Sunsetter over the past month to get an update on my order. The hold time for Sunsetter for the phones is about two hours.

I ordered a awning on June 9th and they took $5,000 of my money.. Almost 7 weeks later I can't even get a date it will be installed and I get the runaround when I call.. I am now contacting the Better Business Bureau and the Attorney General to try and get my money back.. Don't get taken advantage of like we did!!!

In June I ordered a Side Lateral Arm and I received it around 6/25/20. The material is so thick when hund on the awning it really got sticky under it and I decided to return it. On 6/30/20 I sent it back via USPS with Tracking number. Sunsetter received it on 7/3/20. As of today 7/24/20 3 weeks later I still have not received a credit. I called Sunsetter twice and emailed them once. It looks like I have to have the Consumer Protection agency involved to get my Money back. Sunsetter has a 90 days Money back guarantee. Well all I can say "Good luck getting it".

I purchased the retractable awning along with the 10x10 screen room and related accessories in 2016. My warranty will expire in 2021. After suffering storm damage to the steel braces I was convinced my total investment was down the tubes and I almost scrapped the whole thing. Upon contacting customer service to identify the cost for replacement parts the service rep Volunteered that all my parts are still under warranty and I would only incur minor costs for shipping. I never think to review my warranties nor terms of service.

We ordered our awning on May 12, it was finally set to ship on Jun 24. We had a party planned for Jul 4th. It was picked up on the 25th and left MA on the 26th, arrived in NY and left there on the 29th. Shipped to Ohio and arrived on the 29th, finally left OH on Jul 6. Arrived in IL on Jul 7th and has not left, today is Jul 17. Tried emailing SunSetter with no response. I realize there are problems with Covid, but this is getting really drawn out. UPS has almost no clue what is going on and should probably be avoided if possible. SunSetter needs to be more realistic with shipping expectations and have better customer service. I would avoid this company too.

My father has a SunSetter awning and he gave us one as a gift. He enjoyed his so much that he thought we would enjoy it and we have. The installers came out, measured the deck and did all these stuff. I have a very tall husband so I wanted to make sure that we weren’t gonna bang our heads on the lower end, and they were very helpful. It did not take them long to do the installation although it was extended slightly because of my schedule. That deck was nearly unusable until almost dark and now, we eat dinner out there and we're also there during the day. It's still warm but the shade makes such a difference. With the Coronavirus, we have spent every day out there.

Attempted to get an estimate for retractable awnings and contacted Sun Setter. They referred me to a Prescott Valley Office, Clayton Wright as official installer. Clayton called but gave a take it or leave it one day notice to do estimate. When I could not support the short notice appt. he said he would call back when he has jobs in the area. Nearly two weeks later with follow ups still unable to get a call back to schedule an appointment. If they are not going service the Verde Valley area they should just say so.

We moved into our house with a SunSetter awning installed. We cannot get it to close. When I call to have someone come to fix it I’m given names of contractors who don’t call back or don’t show up. Nobody wants to fix the product but they’ll tell you to replace it with a new one. NEVER!!!!

The guys with SunSetter were nice and they did what they had to do. They came when they came. The installation was a difficult one. The installers had to be sort of creative but they did fine. They got it done. The awning is definitely worth it. I have to take care of senior parents. We live in Florida and with this virus thing going on, the awning is perfect because it makes the patio more livable with the shades. I'm very pleased with the product and it was the best investment I ever made in this house. It's highly recommended.

The installation of my SunSetter awning went great. The tech showed me how to adjust it if I need to tilt it one way or the other. We love the awning so far and it's been absolutely fabulous for us. We get our daily thunderstorms and the awning closes right up when it gets popping around. We should have gotten this years ago. I would highly recommend it to anybody.

We have some friends that have SunSetters and we decided to go with their recommendation. The installation of our awning went really well. So far, we love its reliability.

We have a patio behind our condo which is directly outside in the sun. We went through a process wherein everyone in the whole complex had to vote whether they would allow awnings or not. We decided that the awnings would be SunSetters and so far, our decision has been right. So far, I like that my awning has a remote control and I can make it go in and out without cranking it.

SunSetter's installers were nice. It was chilly when they put up our awning. They took off siding and put everything up. They did a good job and they were very professional. We use our awning a lot and it's out almost every day. We've shown a couple of people we were talking to the brochures of SunSetter which we have.

I got a vertical awning to keep the rain out and then the other one that I got from Sunsetter is an awning that goes out over a cooking area. The vertical installation went great. However, we got the one that’s the 90% blocking whatever, and it does not keep the rain out at all. So that was about $6,000 I flushed down the toilet. And then the other one the guy did not tell me, “Absolutely do not install this over a grill,” which is exactly what I was buying it for. A guy who worked for me was looking through the SunSetter material after they left and pointed it out. That one got installed in November and then they sent the wrong transformer or something for the light bars. And so, the light bars just finally got installed last week. They are two pretty big deals. The second one was around $5,000. I was excited about the possibility, but in the end was let down.

When I got my Sunsetter awning it was broken. So they sent me a piece. It was the wrong piece. They sent me another piece. I don’t know if it’s the right piece or not. I don’t know how to tear it apart to get the piece put in there. So it’s still broken and I’m waiting on instructions. It’s been a week and a half and I haven't gotten my instructions yet.

We had our SunSetter awning installed in our backyard on the patio and the installer was great. I usually put the awning out in the morning and bring it back in at night. When it’s rolled up, it would be good if it had a cover. Other than that, it does what I want it to do. It makes shade and it goes in and out.

There was a mailing that came out from Sunsetter and that got it started. Somebody in the complex got the awning, and then few more of us got one. The awning has been working fine. We put it out there over our patio and it keeps the sun off of us like it’s supposed to do. You push the button, it comes out. You push the other button, it goes back in. There was a heavy rain that came down and it kinda mist through the covering but it’s not really set up to be a rain shield.

I was referred by a neighbor to SunSetter. The installation was fine. They brought the wrong one, initially, but they made it right and, eventually, brought the right one. I really like the awning. It does what I wanted it to do and I’m very happy with it. It’s good shade and good protection.

I ordered my SunSetter months ago through a local Sunsetter dealer. I understand COVID put things behind however my awning is stuck somewhere in Ohio and UPS. Simply says there’s been an incident - not good I assume. I’ve emailed customer service numerous times. I’ve called them and the wait times are horrendous so I have them call me back per their messaging and nothing. This has been going on for days. If you ever need anything from Sunsetter after the fact I can only imagine how bad the service will be. This company has pathetic service and they don’t care.

I didn’t have any type of awning and the sun is unforgiving, so an awning was the best choice for the location I'm at in a small community. I looked at awning companies and went with SunSetter because I'm familiar with it. I've seen commercials on TV. Also, I saw another awning that was already here by SunSetter and I liked it and I said I should buy it. The installation went quickly. They did everything in an hour. I use the awning almost every single day and it's been good so far.

We've been wanting an awning since we moved here. We don’t have any trees in the backyard and it’s all sun. Last winter, our homeowner's association approved SunSetter. They only approved four fabrics so it’s kinda limited, but we were just happy to get an awning. SunSetter's reps were putting up my neighbor’s and I went out to talk to them. They were out within the next three days. Then, we waited a couple of weeks for the awning to come in and they were out here and put it up in a couple of hours.

We have a deck that faces south and for the most part, from noon until the sun goes down, we can't use the deck because it just bakes on it. I read up and reviews were really good for SunSetter and another company. And I called and the guy from SunSetter was one of the first ones to respond. When he came out, that sealed the deal. He was very personable and stuff.

The guy who came out was very pleasant and knowledgeable. He answered all our questions, and so we decided to go with SunSetter. The installation was great. We didn't have any shade, so now we have shade on the patio. We have a fire table, and we’ve actually put it out and kept some of the heat in when we’ve had the fire table lit. So, we have used it day and night, and it has been very nice. They, however, should offer different colors in the bracket. We have a black roof and the tan bracket stands out a little bit. The awning that we got is gray and it’s on the back of the house, so I don’t see it. But, if I had a preference and I would've even paid a little bit more for a black bracket. The guys told me you could paint it, but I would never paint it because then you have the maintenance of the paint.

Everything is wonderful and the awning operates perfectly. We sit outside underneath it for everything that we do. The gentleman who installed it lived in the same neighborhood and I told him to put on one of the houses that I own up there. There is one issue, however. He gave me two clickers because one would not work on both the lights and the awning. He said he was going to bring it back, but I never got it delivered back to me. I would love for him to bring me the one clicker that operates both things.

The SunSetter guy came out and sold it to me. I liked the remote that it automatically goes out. The installer did a really good job. He was here when he said he was gonna be here. I bought an awning for the front of my house and then I ended up buying another one for the back of my house. I don’t use them as much as I thought I would but when I do, I like them.

A coworker in North Carolina had an automatic SunSetter at her house. It looked great. It was also sturdier than I was expecting. I wanted to make sure I got the same thing. Their team was excellent from measuring and remeasuring, and getting it installed. Everybody did a great job. I love the awning and I use it all the time. We put it on our back deck and it essentially cools off that part of the house. It is also much better than a permanent patio structure.

We were at a home show and saw SunSetter and we thought it would work for us. The sales representative was very knowledgeable and very helpful and the installation was great. The awning is by our pool so it shades the concrete around it and helps us enjoy the summer without burning our feet up.

The SunSetter advertisement in the magazines sold me. I was impressed. It was very nice and I felt comfortable because they've been around for a while. There are a lot of other companies I could've bought one from because there are a lot of mom-and-pops stores that specialize in that but I wanted to get the name. But I think the company should do something with the installation price.

The people who sold me SunSetter did a terrific job. The whole installation process was excellent. Now, I sit under the awning every day.

We were gonna actually replace the awnings in the front of our house, so we called the guy that sold it to us and he was able to wash them. We didn’t know that you could do that. Then we were asking him if he could show us an awning for a deck and he showed us the SunSetter. Also, this company was really great the first time we had them, so I didn’t have any reason not to think they’d be great the second time. Their installers came in. I had left the gate open and they knew where the electricity was and I paid for it already. They did it in a couple of hours.

We had three tent rooms but we hated them. We tore them all down and since our son-in-law had a SunSetter awning, we called Carol. We got one as well and we just love it. It is 10 x 12, with the nice fabric in a really pretty green to match our house. We have the remote and it works perfectly. We have the awning out most of the time, depending on the wind, and so it works fine. We didn't get the kind that will go by itself in case it’s windy because we figured we didn't need it. We’re always here, particularly now, so we’re able to monitor it. If the wind looks like we don’t like the idea of it up there then we roll it up.

I decided to get an awning for protection from the sun and SunSetter seemed like it was the most approachable one for shade. I bought an XL motorized model with a charcoal light color. I'd tell friends that it's okay to order a SunSetter awning.

I've lived in this house for 52 years and had beautiful shade trees but I lost them so my deck was not covered and it was too hot to be out there. So I decided to put up the SunSetter awning and it's beautiful. I love it. Everybody loves it. I've even recommended it to several. The gentleman who came out to show me samples was very nice. I worked with fabrics most of my life so I have an eye for what I want when I see it. He was here for about 20 minutes and then he took the check with him. He was very good. The only extra thing I bought was the wind protection because Idaho has breezes and I'm 88 years old. I can't get out and do stuff. So protection to bring it in automatically was a good idea. Then people came to install it and they were very professional. They cleaned up everything and I'm very pleased with it.

The SunSetter Awning would be a nice feature at the back of our home ‘cause I liked the covering and didn't want like a permanent structure. My neighbor had given me a little information about them and I just called them. I gave SunSetter the measurements that I got and ordered it. We installed it ourselves. I thought it might be a little bit complicated but my son-in-law is a builder. We just located the studs and put it up in place and that was it.

the sun coming in my patio windows in the evening made me decided to get an awning. I had the information to call SunSetter Awnings and made an appointment for them to put the awning up. The person I spoke with was very helpful and respectful. The installers did a very good job in a very timely manner. I like the awning. It helps block the sun from coming in my windows. I would highly recommend SunSetter.

We’re very happy with SunSetter. We already have one and we just added a second one. The sales rep was very good. He knew his business and sold it. The quality is wonderful. The original one that we have has been there for many years. We enlarged the lanai and had to take it down and then put it back up and there was never an issue. One of them comes out over the lanai, outdoor eating area and the other one is an area that we have had a cabinet with a granite countertop where the grill is, and it’s over the grill. So, if it’s sunny or if it’s drizzling, then we can still use the grill.

We purchased a new condo which was facing a direction that needed some protection from the Sun. The secretary of our complex association gave us some recommendations for which SunSetter distributor to contact. A salesman visited when I contacted them and we signed an agreement. I liked the color and patterns on the awning I ordered. The installation of the awning did not go smoothly though. They didn't have the proper brackets. A Fascia bracket and a surface bracket needed to be used at the time. So, the installers came back a second time with what was needed.

After 22 years of having a swimming pool, we've talked about getting an awning. Years ago, our son-in-law wanted to get us one but we said no. After many years, we decided to get one. We got, not the best, but the next best model from SunSetter Awnings. We have a clicker to make it go up and down. The installer explained everything. It was a very nice experience. Its function is very good and my husband has to show everybody. My great-grandchildren come and swim. We have the awning up all day because I had cancer and I can't even go into the pool. With the awning, I can sit in the outside more. We're really happy with it. We also don't have to use umbrellas anymore.

I saw the awning advertised on television so much. And then, I was shocked because SunSetter advertised on television that it costs $700, but mine ended up costing me $2,883. And then it turned out where it doesn’t even work. I have to call in to the sales rep, but with the Coronavirus, that’s delayed part of the response time. But the man who put it up and the way the sales rep sold it to me about where it should be placed does not work. It was a 10-footer to go across. It would cover the patio. Being in Florida, it’s supposed to be 20% cooler if you have a SunSetter, but I can’t even use the thing.

We bought an awning years ago where we lived and we used it a lot. This awning we had years ago was in good shape. I wanted to bring it but the people that bought the house wanted it so I couldn't do it. This place we're at, we were gonna have a new deck built so I wanted a SunSetter awning. The people that set it up were fine. All we do now is to roll out our awning and bring it back in. Overall, we're happy.

I was doing a lot of research and SunSetter came up and there were a lot of good reviews. I had the guy come to my house and it sounded all good. Then he had two other guys come out to do the installation. He was fast. We got a motorized awning. Everything is great. My only worry is that sometimes if I put it out and it’s too windy, obviously, I’ll put it away. Other than that everything has been fine.

I’ve been having a problem with SunSetter Awnings and their contractor that put our awning in. The installation and the awning itself are pretty good. However, the fabric that I was supposed to get was defective and too small, and I’m not getting it. I spotted that awning for the winter. I’ve been asking since March, as far as because they advertised that I would get that awning for the winter. I never got it, and I still haven't. I called the company and the contractor. They're not notifying me at all like I was in outer space or something.

I needed a cover for my deck, and I did not want to put a permanent structure because I wanted to be able to have the winter's sun come in as it helps to warm up my house. So, I went with the SunSetter. The people who got me set up and going were okay, other than they did it a little ahead of schedule than I had said. They called and they had it all ready. At first, I said, "No," because my electrician had not come and put my plug in up top for me. But, then I said, "Let's go ahead with it because I can get him to do that anytime," which worked out okay -- I have got the plug in up top now. So far, I'm happy with my awning. I have already recommended it to a friend because she said, "That is a little a hard." But I said that she had to stop and think about it. This is something that she had to do if she wanted to be able to use her deck in the hot summer.

We had a SunSetter awning before and we decided to get one again. Their reps were very helpful, very nice, and very efficient. So far, we love the awning but we’re having a problem getting the appropriate tool to manually bring it in or out. We have a small one, which is temporary, and I talked to Richard at Backyard Solutions. He’s following up on it, but we haven’t heard anything. Apparently, there is something going on with the company that makes that and there’s a dispute going on. But that is the only thing that we are waiting for. We’ve had some pretty nasty windy rainy weather and if PG&E shuts our power off, we wouldn’t have any way to bring the awning up or put it down. Other than that, the automatic works fine.

I had a good sales rep for my Sunsetter awning. For the installation, there were two guys that came out and they were fine. When I can have my awning out, it’s good. But I almost lost the whole thing the first time I had it out. I’m kind of upset about that so I had to tie my awning to my railing. I spent almost $6,000 on my awning and I have to be right under it to make sure that it doesn’t blow. If there’s a gust of wind that’s more than 15 or 20 miles an hour, it looks like it’s gonna take off. I’m not happy about that. They kept saying I could buy a wind sensor.

SunSetter seems to be the most popular awning out there. We’ve seen them for years and we saw them at a trade show at St. Charles. We liked it so we signed up. It was ordered and it was slick there. With the pandemic going on, it was kinda hard scheduling to get it put up. But other than that, it was fine. We’ve been using the awning and it’s good.

SunSetter was the only one we really looked at out of all the ads on TV about getting the $200 off and that you could get a SunSetter awning for less than 700 bucks. But I paid 6,000 for the one I got. We're happy with it and I like the shade it gives. I got the one with automatic retract so it retracts and stores easily. The rep was very good and the one who installed it did fine.

I like my SunSetter awning. The electrician who had to connect the electric work for it said that there was still awning rolled up there and that it should come out even more. I've never seen anybody else's awning and I don't know how far it's supposed to come out. But I know it’s 10 feet from the house and it doesn't go 10 feet. It's okay the way it is, but if I got another foot coming to me, I wish they would honor it. Other than that, I'm satisfied with it.

I've had SunSetter before. It was the awning on my patio. The installation this time was very good and efficient. It looks a little bit skewed though. The weather has been bad here. I tried to roll it up whenever the weather was gonna get bad, but it looks like it's slightly lower on one side now. I use it all the time. I got an oven out there and with the awning, I can go out there in bad weather and cook, and that's nice. SunSetter has been very good. I would recommend them.

I called SunSetter but then they told me it was in Boston. I called the manager and he said he wasn't, so I hung up. Then I called my friend who lives in a patio home and told her that I knew she has one like that. She gave me David’s number and I called him. The next day he was here, and the next day we signed the contract. He was so good that I would recommend him to anybody. The installer did a great job. We have arranged some help, but we figured it was gonna be too late. We didn’t realize he was going up on the roof. It was wonderful. We got an automatic awning and it had a wind thing on it. Everything’s perfect. I felt like I got an extra room on the back of this house. We have used it a lot. In fact, we got out there one day, then the rain and wind came up, and the wind thing worked like crazy and up it went. I don’t know what took me so many years to buy one, but we love it.

Initially, we were going to get another awning made out of aluminum. The person that I called happened to be the local SunSetter awning vendor. He came out, we talked about options, and decided to go with the SunSetter instead of a wooden or a metal structure. The installation worked out fine and the people were done in about four hours. I guess they knew when I received the thing, so there was no delay in having it installed.

I had a fantastic sales rep for my SunSetter. He and his son installed my awning too. I'm very satisfied with my awning but I am dissatisfied with myself because I made a mistake. My original SunSetter awning was 25 years old and it was the kind that had the bars that went up to the side. When it rained, you could tip it down so the rain would come off. The one I have now is the remote one and I'm kinda sorry that I got this instead of the ones with the arms because if it rains, I'm gonna have to not only bring that back in but bring my cushions in too. I wasn't thinking.

The installation for my Sunsetter awning is not going as well as I would have hoped. I understand all the installation schedule delays because of the shutdown. But communication has not been great. When we got a call saying, “We’ll come out to install the awning,” the people never showed up. They just showed up the next day. The awning was actually put in last week.

We wanted to have a little shade out on the porch and we knew Shank’s, who installed my overhead doors, had SunSetter Awnings. They were good workers. We bought a gray and white electric awning. You just push the buttons and it goes out. It is a good awning with good materials. We like the awning.

I saw SunSetter in the middle of the night on TV, and I needed something on the back to cut down the sunshine coming in my house. Their team was fine. They came in here and put it up. They were gone within a couple of hours. The coloring of my awning is green, and an emerald stripe or beige stripe. It is a wide one because it covered my back door and two windows. It has a wind detector, too. The quality is great. I’ve got a couple of stairs out there, and I can go out there a little later in the afternoon, or even morning, and see it. There’s a meadow behind my house, and there are deer and turkey out there, so I can watch them and hear the birds.

I have a patio and I wanted to cover it so I could stay out there on days, like, even when it's sprinkling. The salesperson of SunSetter Awnings was nice. The installation team was very excellent as well. We were very happy. I sit out there all the time and I put the awning out.

I had SunSetter previously in another home that I own. The local rep here was great. I ordered it in one day, I had to wait until they were shipping 'cause everything was shut down. But as soon as they got it in, they were here within a couple of days and installed it in one day. They did exactly what they said they were going to do. I'm loving the awning 'cause I can sit down on my patio without getting burnt. When it rains, I can sit out there to have my coffee. It was perfect to order and perfect installation. I'm very well satisfied. Three people in my community already asked questions about it and already called SunSetter.

Our SunSetter is beautiful and the system is really good. I have the retractable. It’s one of the cheapest ones but it has a remote control. The installation was a quick job. I was done for about three hours. They explained to me how that thing worked. The guy asked me if I wanted to order the panel. I said no because I was watching my budget and that I didn't think I needed that. But then after about two weeks of using it, I now understood why he was trying to explain it to me, I needed the panel for the front side. I called back and got the thing. The only thing is that I don’t know that every time, I have to put the panel in and take it out when closing the awning. I really don’t like it much, but it was because I ordered it wrong. If I ordered only the ProMaster thing, I don’t have to take it out. Otherwise, in general, I’m very happy with it.

I got an upper deck on the back of the house and I bought a motorized SunSetter awning to put there. The salesperson that I dealt with was fine and the installer did a good job.

Our neighbor down the street had a quote for a SunSetter awning. We got the motorized one and the sales guy was very good. He was very nice when the installers came to hook it up and they showed us how to do it. We didn’t have any problems at all. They did really well overall.

SunSetter Awnings has a pretty good reputation. I also had it before many years ago. Skip’s Awning recommended it as well. I remembered it and put it in. Our awning has a pretty good size, 18 feet and it’s the remote control unit. The installation team wasn’t here that long and they did an outstanding job. I’ve not had any problems. I like the awning. My patio is such that that awning makes it more usable.

The salesperson went over some of the options. The cost-point was really well with SunSetter and it was what we needed so we went with. We went strictly through the local company that we purchased it from. We met with them the day before our entire state shut down. That was the day that we made our purchase. So, obviously, there were some delays in there with everything getting shut down. But they came out and installed it last week. They made sure when they were able to open back up, they contacted us and got everything going. So far, the first weekend, we're really enjoying it. We have a south-facing deck with no trees, shade, or sun cover. Then, we've got four younger kids who really enjoyed going out and sitting there in the morning now, and they're actually being able to use that today.

We like that our SunSetter awning is retractable. We have a very small patio, and it’s been beneficial to not have to worry about snakes in the ground. SunSetter did a very good job. It wasn’t clear as to what was included, and how much it costs. My husband and I were a little frustrated with that but once we told the gentleman who sold it to us we wanted it in writing, then it was more clear. We were able to go through with the process. I was also kinda surprised that they didn’t call during this whole pandemic thing to update us on the status until the very end. They called right before they installed it, but the installers did an excellent job installing. They were very nice men, and our awning's working like a dream. It adds a whole new room to us. We face the west, and so, we get the sun in the afternoons. Our awning takes the heat. It’s been a great experience.

Our SunSetter Awning is gray and black striped. Its quality is good. Their reps were good as well.

I live in North Dakota and one of my neighbors is a sales rep for SunSetter. He was really nice and he convinced me into buying one. The awning is for the shade of my house in Arizona.

We had a previous SunSetter already up there. It had been up for a couple of decades. It had to come down and be replaced. We got the motorized version recently. The SunSetter rep was really good, very knowledgeable, very experienced and did a good job. The installer was excellent too. He was very well-experienced. I liked him a lot.

I have dealt with Springville Window & Door for many years and I feel that I have a good relationship with their salesman. So, I bought a SunSetter PLUS from them and it's a nice system. It's beige, kinda carefree, and doesn't take a lot of anything. I also like the convenience of having it put away without having the post around. The guys who installed it did a great job and worked between showers. They did wonderful.

Everything was very lovely, very nice and very easy when we purchased our SunSetter Awning. Our awning had to fit in the space and it had to be a certain color that matches the patio and the house trims. Their rep that came to the house worked with me to figure that all out.

Dealing with SunSetter’s team was fine. Dealing with the local guy was different. I gotta mount mine on the roof. And on the roof, the hood that you buy for the roof got a back side to it. It comes with a back side for the one for the roof. The guy ordered one that goes underneath the eaves so the back side is wide open. They tell me that you can put that on a roof like that, but I don’t want it there because I want to protect the awning from the sun. They say it won’t fade but the sun can fade anything. So, I want the back for it and right now, that’s what I’m waiting for. I spoke to them yesterday and I explained my situation to the guy. The installer down here wanted $160 more to install the piece up on the roof and then whatever the cost of the thing is.

The people installed the awning before the virus came out. Everything came out beautifully. They were professional and did a nice and neat job. It was explained how to use it.

I purchased this awning for our second home. The installation went fairly well although the installers had a couple of fault starts. They were going into solid concrete walls and they didn't have the right bolts to start with. But once they got the right bolts, everything went fine. The awning was up securely and they did a good job. I'm very happy and pleased with the quality of the mechanism and the fabric.

I liked the SunSetter's price and then the installation was excellent. The awning is exactly what we needed. It really helps with the heat in the back. It’s good quality too.

I thought that SunSetter would come out and put the awning up, but that didn’t happen. There was another company and I wasn’t aware of that. We’re not in town and I didn’t realize that somebody else would come out and put the awning up. And then, I wasn’t happy with them. I have a hot tub and that’s what the awning was going over. They proceeded to stand on the hot tub to put it up and I did not like that. I went out and said, “Hey, what are you doing standing on the hot tub?” They had ladders. They were Hispanic and they said, “Well,” then looked at each other and talked in their talk. I couldn’t understand it.

My wife and I bought an awning about five years ago from SunSetter and recently, we purchased from them again. Their team did a pretty good job. The salesman was here when we called him up then I spoke to the owner a few days later and had a good communication with him. We got the one that's about 20-foot wide and 12-foot deep. It's a fabric awning and it's brown with red stripes on it. The installers who came out were good workers, told me what they were doing, and took their time. Everything looks good, too. So far, the awning is great quality. We went back to the same thing because we approved of the first one that we got, and this one's just as good. We use the awning when we're sitting outside on the patio and we've told people that it's great. If they want one, they should go get one. All in all, SunSetter is the only place we'd go to and we are happy with what we got.

The SunSetter sales person was very good and showed us what we were looking for. He had somebody that works for him install the awning and it was done in an hour. It was great. I like the shade the most. It’s over a deck and it looks very nice on the house. So, we’re enjoying it a lot. We have the person from SunSetter coming back out on Monday to give us a quote on some more.

We have a pool and we needed an awning for addition of the deck. The installer did a good job, and our SunSetter awning looks very good.

SunSetter Awnings was the only one that was retractable and available in both places where I lived. I ordered two awnings for shade purposes. Both of my sales reps were good. But I still haven’t gotten one delivered in South Carolina. They came out to put the awning in. They put the mounting brackets in then they found out that they were delivering the wrong one. When they sent it back and ordered the right one, they had discontinued operations for a while because of the COVID. It’s been months. But now they’re back to work so I hope I get it soon. Another thing is the installers had trouble installing the awning because they were having trouble giving me a place that I could use the hand crank if I needed to. And once they started having problems, they weren’t so pleasant.

I saw the awning and a friend of mine gave the phone number for SunSetter, and I called. The people were very good and the installation was good too. We were given only one remote control though and I couldn’t find it yesterday. Still, we love the awning.

The guy that sold me the awnings came out and took the measurements. He was pretty informative. The only problem I've had was trying to get ahold of him after the sale. I've sent him a couple of emails to ask him a couple of questions and he's never responded. I also asked them about the wind detector but the rep didn't think I needed one. I didn't get it but I wish I had now. I have the 15-foot motorized awning and it's pretty good. It makes it more convenient for us to get outside. It's waterproof so we use it for cover mostly when it's raining. Also, the team that came out and installed it was good.

I’ve seen other people that have had a SunSetter. I had one installed and that was fine. But they sent me a scalloped valance when I’m supposed to have a straight one. I left messages and I’ve talked to my salesman about it, but no one has called me back. I keep getting the excuse that it's because of the virus, no one’s working in the office, and no one’s doing this, and all that kind of stuff. I also called because I didn’t have the wind part of my awning. I asked about that and I haven’t had a return call on who I’m supposed to order it from, like if I’m supposed to order it from SunSetter or through my salesman.

I wanted to get some shade on my backyard and I already know SunSetter. I started to get the awning last year and this year, I just called and made an appointment. The guy put the awning up, which took three hours. It was good. I use the awning now with the sun but I don’t like that it’s shaking when it’s windy. I’m scared something would happen to it so, I have to go and close it. I want it to be stronger.

SunSetter Awnings was great. I'm sitting down enjoying the awning. I told my friends to get the awning instead of renovating the backyard. It's cheaper than a 20,000 addition in the backyard.

A neighbor recommended Sunsetter to me. I had one installed and the gentleman named Paul did an excellent job. There was a minor adjustment that had to be made but he came back and did it in a timely manner. The installation went fine, the service was fine, and I would recommend Paul. In fact, I have recommended him to another neighbor.

A person came to help me with the problem with the garage door and he happened to mention they did awnings. So, I said that we have been thinking about it. He was fantastic. He came back as a representative, talked to us and we told him what we wanted. Then he came in and installed the awning. We don't keep it out, but if it's out, it will retract automatically if there's a heavy wind. It's perfect.

The sales guy who came out was nice. He was the same guy who installed them too. The awning is nice. My house is on a hill, and the sun was killing me. My air conditioner was coming on all the time and would start coming on in the morning, and now it hardly comes on at all -- it only comes on for an hour or two in the evening. The house is way cool. It changed the temperature of my whole house. I bought the SunSetter with the side shades that came down too. Overall, this company worked good. I'm satisfied.

We were looking to shade our back porch and I wanted something that was mechanized and electric. SunSetter seemed to be very popular so I started researching. There were good comments on the internet and I decided to send out for a package to get more information. We did the order through SunSetter but the guys here were the people who were gonna install it. So, Jeff, the rep, came and did the assessment on the house. He was very professional and squared away because he has been doing it a long time. He let us know what it was gonna cost us and talked about extras and stuff that we could get as well.

The third time we put our SunSetter Awning out, the lights that they had installed with the awning fell off. I talked to the owner and he said they're trying something different this time with the adhesive tape, a double-stick tape. He said down in Florida when he went down there, they said it should work better than tie-ons. But, it didn't work. The one side was fine but the other side, we had to tie it up with a string. So they're coming out next week to try to reinstall it and see what went wrong, to see if they're gonna continue with that tape or whether they're gonna go back to the old way which is just tie-ons to the frame. But we love it. The service was fine too. The guys were very cooperative. They were very committed to coming out and fixing the problem. We were the first test case with that new tape that they used and I don’t know what he's gonna do now, now that he knows there’s a problem with it.

SunSetter's reputation and quality of material were the reasons we went with them. The rep was knowledgeable, friendly, and did the job. The installers did a good job.

We had a SunSetter awning many years ago and it did well. My wife’s first husband didn’t do the best job in installing it so, it didn’t last and since he did the installation, it was not under warranty. We enjoyed having it but it was time to replace it. The salesperson was knowledgeable and polite, and this time, the installation went well.

We purchased a SunSetter for like a long-term care facility and everybody- the staff as well as the residents- was elated. Our patients are residents and they go outside and enjoy the patio. Before, we had to have our maintenance crew put up poles and a tent, which would up all summer. The SunSetter's functionality really attracted us. We get winds every afternoon and it's nice that the awning retracts if necessary. They love the overall product.

I had seen SunSetter Awnings in action on houses before and I always thought they were pretty well set up. The man who sold it to me was a very nice person. He has a crew that installed it and they did a nice job. I bought a 17-foot long awning. It’s got a shield over the whole works and it’s all electric, but you can crank it too. Both ends of the arrangement were good, the people, the man who sold it to me, the representative that installed it, plus the company when I called back for a question.

The installers did a good job but I think I got screwed on it. I couldn’t believe the total cost of the whole thing. It is a lot of money for an awning. I don’t get where all that cost came from and they took away all the free gifts I was supposed to get. They said they had changed it for the automatic open and shut, and that’s about all I got. I needed shade on one side of my screen room and they could have offered me that instead. Overall I'm happy with it. I like it.

The guy who sold me the SunSetter Awnings explained everything. I was satisfied with him. The installers came two days after I received it, and then did the installation and left. They did it all in one day. Everything is fine and I like the fact that it’s electric.

I had two places and SunSetter was one. I called them and the man wanted to come out the next day, and I approved of it. He came out and my two sons and I liked the presentation he gave us, and we liked his attitude. He gave a very good explanation. We decided to go ahead with SunSetter and then I canceled the other appointment. We were very happy with the gentlemen that put it up. He did an excellent job. I used it a little bit last year and I have retracted it and put it back up right now because I haven’t been able to use it because of the weather.

There was too much sun beating on my head and SunSetter Awnings was less expensive than a hard roof. Their guys came, put the awnings up and it's good. The guys knew what they were doing. The awnings go in and out when I push the button. It’s only been up for a couple months since over the winter, it was wrapped.

The rep who sold it to me was wonderful. He was courteous and he did an excellent job. He showed up when he said he was going to. The awning is not cheap, but the quality is excellent. I didn’t like spending all that money, but I’m very pleased with the awning. My awning retracts automatically if the wind comes up like what it is supposed to do. It is working beautifully. I have a remote, too.

I had something makeshift. I had an umbrella at one time and then I put some other stuff out there and that worked fine. Then I just finally decided it was time to do something permanent. I got the motorized SunSetter awning. I put it out a couple of times just to make sure it's working. One time that I did it, it seemed like when it went in, it had to set. I'll be watching it and if there seems to be a problem, I will call Stoneburner. We're going into spring and summer now so I'm intending to use it a lot.

I went to a home show and liked SunSetter Awnings. The sales rep was really nice and very knowledgeable. We love it. We are outside almost every night barbecuing and sitting out there where we wouldn't normally because the little umbrella was such a pain to try to move around than stay in the shade.

SunSetter is the best. The salesperson who came out was on time, answered all of our questions, and was able to get us set up as soon as possible. He gave us the quote and time to think about it. Then we gave them access to the backyard and moved some furniture so they could access electricity. They were so quick and efficient. We just ordered a screen for the front of it to be added to it. We like the awning so much, we told our neighbors about it, and they got one too.

The rep from SunSetter was very competent and knew what he was doing. He did a good job. He was very friendly, answered our questions and was very accommodating. We have not experienced any malfunction after the awning was installed. I haven’t had it working during the winter since it was not necessary but in a couple of months, I will have it working again. The little that we have used it and in the small amount of time that we had it last year, it has gone out and come back in when we pushed the button and we have not experienced any leaks through the awning when it rains. Everything was okay. It was brand-new, so there did not appear to be any defects.

I made the purchase via SunSetter's business line and then they set up an appointment to install the awning that day. They came and were done the same day. The awning is motorized and I picked the color. The only thing that I do is that when we have bright sunshine, I put it down to make sure it gets good and dry because it sits outside all the time and we got a lot of wet weather, and I don't want it to stay wet from the point of view of longevity. Overall, I love it.

My brother-in-law and sister got a SunSetter put up years ago. I saw it over their house going over multiple times, and it seemed like it had a good quality to it. So, I gave them a call, and they came out and spoke with me. They were pretty reasonable and awesome. The owner of the company around here was the gentleman that came out and measured everything and gave us a quote. He was the one that filed the order. And then he had two gentlemen from the Cleveland area come out and install it. They were all very professional, very nice guys.

I’ve seen the SunSetter advertisements on TV and I liked the price. It was very good dealing with their sales team and we’re happy with the awning that we got.

We’re very pleased.

I have a friend that has SunSetter and it worked well for them. I’ve also seen the advertisements and I felt like it was a pretty good quality product. It changed the space outside. I’ve also got the side awning that I’ve gotta put in because when the sun really gets low, it actually shines underneath. However, I’ve got a little issue right now. A strand kinda frayed on one end. I talked to the repair guy and I sent him a picture of it but I haven’t heard back.

I did my fact finding and found out what was the best, which was why I went with SunSetter. The delivery and installation were speedy. The installers came when they said they were coming. I have a remote control awning and I love the ease of operation. I had two rooms done and one was the darkened screen. They both lived up to what they said they could do. I'm very happy and everything worked out perfectly.

The SunSetter Awnings sales rep was nice and his son installed it. I like it, I enjoy it and use it all the time. It just started making noise when it gets close to the house. I don’t know if one of the screws shifted because it didn’t do that when I first got it. Other than that the awnings is of good quality.

I’m satisfied with my SunSetter experience. I just decided I wanted the SunSetter awning here for my patio. It was ideal for my patio. The installers did a good job and took a couple of hours to put it up. I haven't used it that much, but the three times I've rolled it out, I was satisfied with it. I like the shade.

I have seen the advertisement of SunSetter on television and I had gotten things in the mail but my brother got an awning before me. I had looked into other types of awnings but after seeing his, I decided that was the one I wanted. The back part of my house gets the evening sun and it's nice that I can go out on my deck and set the awning out. I could sit there without the sun directly on me. It’s wonderful and I like that it has got the remote as well as the manual in case the power went off. I love SunSetter and their team was great. The guy that I talked to about the price and the estimates was fantastic. Then, the two guys came out and put it up in no time. They explained everything to me plus, they were super nice.

We moved into this house that has a porch but no roof on it. I saw an ad somewhere and I got more information as to a dealer in Kenton. I called them up and a guy came out and set up a cost. The price was a little expensive, but I wanted it, so I went ahead and told him to put it up. They had a choice of colors and I picked out a brown and tan one that we liked. The guys they had put it up last spring knew what they were doing. I watched them and it didn't take them that long too. They did an excellent job, so it wasn’t gonna come off very easy. I just checked it out yesterday and it worked good all last summer. We’ve had it for a year and I’m happy with it so far.

We have three patios and the one patio where the barbecue is is the only uncovered one. So, rather than build an awning, we decided to do the SunSetter. We had one in California when we lived there. It wasn’t powered, but we had it for 15 years and it worked great the entire time. So, we bought from them again and this one’s powered, has lights, and works perfectly. It does exactly what we want it to do. The installation was great as well and the installers were on time. It was four weeks that we had to wait because they were having it made but it came when they said it would. Then, the installation took a couple of hours and the awning turned out the way they said it would. All in all, we had a very good experience.

The SunSetter Awnings I have is fantastic. It is perfect but I have a pool that has a western exposure, and it’s getting crushed by the sun so I was thinking of complementing my awning with one of the freestanding SunSetter Oasis Awnings now. The installation was great. I love the guy who put it in. Overall I am very satisfied.

We redid our decks in the backyard but we couldn’t sit out there in the sun. It’s too hot. We had gotten our deck through a certain company and they started doing awnings. And we were gonna get an awning through them, but it took five months and we still never had a date. So, I called around and Recreational Warehouse, where we had bought our furniture at, sold the SunSetter. We called there and they were great. They had a great price as well and the guy was out within two days to measure. Then, we got the awning four weeks later. SunSetter's reps were extremely knowledgeable and the service was very quick. It was a piece of cake to deal with them and it was not not any kind of ordeal.

SunSetter Awnings sent me literature for over a year, and I never really decided to do it until one day, I was out on my deck and it was hot so I decided to find out how much one of those awnings cost. I called my local dealer and he came over the next evening and measured, and quoted me a price. And then, we went ahead and ordered it. It has some stripes but the basic color is beige. It’s the closest one that would match the roof in the house and everything else.

I built a new house and I was gonna have a 8-foot x 30 covered porch. Then when the builders got the porch and started framing it, my next-door neighbors complained and it turned out that the roof was too close to their property line. My surveyor had really screwed up so they had to tear my roof off. My mom ended up saying I needed to get one of those SunSetters. So, I had gotten an AARP book that had them in there. I called them and got a quote. My daughter met with the people that originally came out to do the quote and he was very helpful. He even took pictures of the contract and emailed it to me so it all went smoothly. I got the remote-controlled one and it looks good. It's easy to operate so I'm pleased with it.

We went with SunSetter for their reputation and our experience has been wonderful. For the installation, everything was extremely easy and done on time. It was a perfect installation. The awning works perfectly and we got what we paid for. We’re very pleased. We've really enjoyed the awning and wish we had purchased it sooner. It was perfect because we live on Cape Cod. It makes such a difference. My husband has to have surgery in June so, I made the patio. He would have to recuperate and I wanted him to be outside. Now, he could sit outside all day long if he wanted to.

We talked to the person over the phone and ordered both the hand-cranked and a remote awning. Sunsetter was the one I’ve heard about the most and it’s great. My husband and my brother put it up themselves. They’re good sized men and they did it quickly. We had no shade on our back porch before. We sit on the back porch in the late evening and now, we can sit there comfortably.

I live in a condo and I have too much sun on my patio. I had one of SunSetter's sales guys come here and he was very nice. And when I saw what the product was, I decided to buy it. So far, I haven't been able to use it very much because it's been so windy, but when I had it open, it seemed to be fine.

The SunSetter Awnings sales guy and the installation team were excellent.

We heard about SunSetter because it was a like-for-like replacement for what was destroyed in the fire. They processed the bid for me. They were able to look up the address and they got me exactly what the homeowner had. They were awesome and the installation was seamless. They were polite and friendly. Also, their office follow-up was awesome. They would reach out to me instead of me always having to reach out to them on things and that was refreshing.

We went to a home show in Myrtle Beach and there was a gentleman there that installs SunSetter and we talked to him. Then, we moved from downtown Myrtle Beach to where we live now and a neighbor had mentioned when I said to him that we’re thinking about it. He said he had one put in and that he's pretty happy with it. So we had the guy come over and he gave us a quote and we ended up purchasing.

A year ago, I bought two awnings and I love them. I had one put over the deck on the pool, and then another one up against the house. The installation was great, quick and smooth. They put it in, finished it up when they came right back and it works great. I'm perfectly happy with it.

The first awning came in and it was ripped so the people had to order another one. That all went fine. Everything’s great with it.

A friend of mine referred me to SunSetter and I thought I'd give them a shot. They are local and I’ve heard a lot of good about the product they sell. Since they were nearby, I figured that if there were any issues, they’d be able to help us out. They could have done a better job as far as getting the awning into their store. They didn’t disclose to us that at the time they ordered our awning, they decided to do an inventory at their shop so the delivery of the awning was delayed. Other than that, they seemed like they were good guys and very knowledgeable. However, whenever I call the store, I’ve had trouble getting ahold of anybody. But whenever I call the in-the-field salesman, he gets right back to me.

A neighbor had SunSetter and I’ve heard a lot about it. I went with them and I’m satisfied with the awning so far. Although I haven’t used it since fall, it has been working quite well

We’ve seen SunSetter advertised over the years and thought the application would work well for our home. It looks nice. The quality looks good. We got it at the end of the season and we only put it in and out just to make sure it worked after the people installed it.

There are several people in this neighborhood who already have SunSetter Awnings and we have to stick to a design. That is why most of us go for SunSetter because of the coloring and the design, and I’m very happy with it. The salesman who came to see me was good and he explained things. The sun is out there in the morning and if I want to sit out, I will put the awning down. I use it to keep the sun off. Sometimes, I also put it down to enjoy the peace and quiet, and to cut down the wind.

We had had a SunSetter Awning before at a different house, and so we kind of knew what they could do and liked it. We had a really good salesman for our purchase this time. He came out right away and got it done. We picked the color we wanted and got the motorized awning. The installation didn’t take very long and they did a nice job. The awning was put on the right spot to block the sun when we wanted it to, so it worked really well.

The dealer owner hooked the awnings up incorrectly. When I had my handy guy come over, he was like, “This is not gonna work. You have to do this.” Then he started yelling at my handyman and at me. I told him that I’m his customer. I didn’t him. He’s like a redneck from Lakeland who has money. He's rude and he just thinks because he has money, he’s better than most people he lives around, and he just treats people like that. Excuse me. I just spent $5,000 for this thing. We had to figure out how to use and I had to call the people. There was no follow-up whatsoever. I guess the guy who was installing them ended up quitting halfway through, so we just had to wait. For spending that much, I felt the customer service is really lacking.

We had a representative who lives in our complex here and she recommended SunSetter. We found some ball bearings on the ground and we thought they had come from the awning. They sent people over the next day after we called and they showed that it had not come from the awning. It came from a swivel chair we had out. They acted immediately on it. We're satisfied. And we are very pleased with the awning so far. We use it more in the wintertime because the sun is at a lower angle.

I like my SunSetter awning. The guy that installed it did a really good job. Once he got started on it, it didn’t take too long. I’m very satisfied with the experience.

I was very happy with SunSetter and and I love the awning that I bought from them. I like the look and comfort of it. And I enjoy the backyard being under the shade and out of the sun. Their salesman was very good as well and I liked the way they handled the call when I called for the information. Compared to them, I didn’t like the big company that did the big ads and offered a much cheaper product. It looked good but I didn’t like them to deal with. I also went on the computer to find out if people were satisfied with them and a lot of people weren’t. But when I asked the people where I live who have SunSetter awnings, they were very happy.

We had a SunSetter awning on our camper several years ago and liked it. Then, my mother called them and got it for my birthday last year. We watched the whole installation process and I loved it. It was very nice with the reps.

We're very happy with SunSetter Awnings. They did a great work and kept on schedule. The process took about four weeks. It was snowing, so it took a little while before it got put up. They spent one day installing it. The awning is a lot more useful than it was before. I’m not much on heat, sun, and all that, so it fits right in for me.

Updated on 05/16/2020: So, I had posted a comment how my wife and I bought a Awning from Sunsetter and all was great until the wind tore it down and we had to use our warranty to get it fixed. We found out that our warranty was exactly what it was explained to us to be. Sunsetter Awning blames the dealer and the dealer blames Sunsetter Awning.

SunSetter was recommended to me, by the people where I’m living. The installers who came were very good. It has been almost a year since I've had the awning, and it has been fine. Although I haven’t used it from around October until now and it hasn’t gotten that much use, I’m hoping that it’s gonna hold up.

I'm the type of guy when I want something, I get it. I had a friend that had SunSetter Awnings and she was bragging about it that's why I went on and bought it. I thought the sales rep was a little bit aggressive. He came and started writing it up without much thought as if he knew I was gonna buy it already. I thought everything was about $500 or $600 according to the TV I was looking at. When I got the brochure, I saw there were different prices. It was a little bit expensive although it had a warranty on the window motor. The operation of it is okay thus far. My wife loves it and she only used it twice. I plan to use it more regularly this summer.

SunSetter was excellent. I customized my awning and they took care of it. They were nice and very professional. They completed the installation before the timeframe they gave. It works well and I'm pleased with them.

We have a small porch with three chairs on it and when the sun's out, unless you wanna get burned to a crisp, there was no way of sitting out there. We do it in the morning and the evening, but we just wanted some protection. We went with a popular name and went with SunSetter. The guy who came out was very good about helping us lay it out. We had a challenge of mounting it because there’s a slight angle to the roof that it was mounting against.

I bought an awning for my patio and the team and the installation were great. It was easy. I got one that's motor-driven and the canvass is really good. It’s stripes. Overall, I like the awning. It’s very good and I enjoy it.

We were looking at getting an awning installed and one of our neighbors down the street had one installed about a year and a half ago. In our community, about four or five have the SunSetter and they’re very satisfied with the service, the installation time, and level of professionalism. We decided to work with them and the folks that installed ours were very professional. They knew what they were doing and they made it look easy. We enjoy our awning. Our back portion faces east so we get the sun in the morning and it shades the sun coming into the living room. Also, we have a pretty large deck, so it’s like having an extra room.

In the last house we lived in, SunSetter came out and tried to install an awning, but it wouldn’t work for some reason and they gave our money back. We were pretty happy with them and decided to purchase an awning from them. Jimmy the guy who came out was a really nice fella. They came out and installed it. However, when you retract it, it doesn’t retract all the way. But other than that, we’ve been very happy with it.

We were catching a lot of sunlight in the backyard and we decided to buy an awning. We liked the advertisement for SunSetter and because of that, we chose to go with them. Their rep was very nice and gave us an excellent service. Also, the installation was pretty quick and the installer was very good. We bought the motorized awning, which is vinyl, and it has a brownish-reddish color.

I had a need for some weather cover and privacy in my area and decided to get an awning. I bought a blue and white stripe, 10 x 16, motorized awning from SunSetter. That it was available with a motorized power and the availability of colors made me choose them. I had it installed on an outdoor patio over a hot tub so we could use it rain or shine.