SunSetter Awnings Reviews

Lately, we’ve been sitting outside going through things because we’re bringing things from storage over in. We wanted a covering over our concrete slab and got a SunSetter. We had fun getting the electrical hooked up. My husband had to have a power one and his brother has an electrical company, but he didn’t want to mess with it, putting up an extra power outlet out there. Still, we like our awning.

We needed an awning on the back of our house. We purchased from SunSetter and everything was good.

The guy that sold the SunSetter Awnings to me was very knowledgeable. He was also here during the installation. With it, i could get out on my back porch.

The SunSetter rep was knowledgeable and polite. Moreover, the installers knew what they were doing. We upgraded the awning's color and it’s wider than the standard. We wanted shade on the deck and now, it’s cooler out there. I’m really quite happy with the awning.

We had SunSetter at our previous house and we moved to a new house. We were comfortable with the product. We knew what we were getting and that’s why we chose it. We used a private contractor and it was fine. The awning was delivered to him and he came and installed it.

We've had the awning for less than a year and we've used it a little bit but we have a lot of issues. I was not happy at all with the sales guy I dealt with. He was a real pain. I initially got a price from him and I got another price from Costco but then he went through all his crap about supporting local businesses. So finally, I said that if he would give me the price, I would give him the business. So we went that route. But after that, he was never very happy in dealing with me.

I moved to Pine Hills and the deck was very hot. It’s also very windy here. I didn’t wanna just do an umbrella so an awning seemed like the perfect solution. I went with SunSetter because of their price and they got really good reviews and references. Also, the representative, Chris, was wonderful and service-oriented. I chose the stripe and it matched my décor and everything. It's a motorized version. I can use the deck much more because I can sit out there in hot weather. it certainly helps in the summer, spring, and fall. Overall, it was a great experience with them.

The installer was very competent and honest. Everything was done as promised. The person is from a part of our state where there are a good many Mennonites and Amish people who are often recognized in this area for their quality craftsmanship. And the particular firm that sold us this, also installs decks and other related products. The awning is a high-quality product but a bit expensive. But other than that, we got the nicest, largest awning that SunSetter sells. It’s fully automatic and we got the best quality materials in it. We used it some last summer. It provides shade to where I'm sitting right now in my family room and on our patio.

We decided to get a 10 feet long, striped automatic awning from SunSetter Awnings. We had one before and liked it, but it was the kind that you had to manually manipulate yourself. Now that we are getting older, we just couldn’t manipulate that anymore. We called the SunSetter place and the owner’s daughter came. She was very good and explained everything to us. The awning came in a bit earlier than when they told us. The installation went very well. The installers put it up in one day. They came, did what they had to do, and left. And we haven’t had a problem since. It is wonderful and we’re very happy with it. We are very well pleased with SunSetter.

Everything worked out great with SunSetter. Their rep that came out did a good job. The installation went pretty good. We had a couple of hiccups, but they fixed them. I like the quality, the strength, and the integrity of our Sunsetter. It all looks really good and strong and really well-made. We got the wind shield thing on it, and we like that. It works out really great.

The whole crew SunSetter had complete knowledge. And the man that sold it knew what he was talking about. The awning is as it was advertised. It works and it's a quality product.

I had a SunSetter and liked it but I had hail damage. I went through my insurance to get it covered. Then I called SunSetter and they came out to replace the awning. I also put some drop screens across the front of it. We use it in the summertime. It keeps my space shaded and cooler

We kept purchasing those canopies that you put together and felt really annoyed to see it going bad and then not being able to remove it. Our neighbor had SunSetter and their experience was really good. Getting SunSetter seemed like such an easy and logical thing to do. We liked its quality. There are color and size options. We were allowed to do as much as what was available and we kinda went with what matched our siding. We wanted a sleeve so we can cover it in the winter, but we were told that wasn’t available and they could never get one after we paid. I looked into it a few times, but it just wasn’t made available to us. It would've been nice to have a cover to winterize the awning because the winters up there are pretty harsh. But otherwise, we were happy.

We waited a little longer than what Sunsetter first thought. For whatever reason, I had to call the representative a couple of times. They were so backed up with awnings. But once we got it they installed it in an hour or so, and we’ve been very happy with it this past summer. The awning keeps the temperature of our deck way down. And then we spent the extra money and got the remote. I would highly recommend the remote control to anybody.

I had the worst experience with the company that sold the SunSetter awning to me. I’m a designer, and I bought them through my clients, and I had an issue with every single one. They threatened to take me to court with a multiple set of issues that I ended up just paying them to end it. They never got back to me. First, they told me that SunSetter was going to give them a new motor because it was deemed damaged. And then at the end, their guy told me I had to pay for a new motor or he was gonna sue my client. So, I had to pay for it out of my own pocket. They told me that I could get it installed by a handyman. It came with no screws. I had a guy install it. It fell. So, it also came damaged, but they told me I had to pay for a new cover because it was dragged, it didn’t come damaged. I basically had to buy an awning twice.

We’re very happy with the product and I love the feeling of home. The kitchen window faces the south so we have a lot of sun there and having the awning out on the porch, it covers that window. Now, I can also go sit out on the deck. I couldn’t do that before. It’s just a comfortable feeling. The family get-togethers are fun too. But we’ve enjoyed the awning more, sitting out there in the morning. Joe and I started reading the paper and having our coffee there, which we had never done before. So that’s been more of a benefit. Then as far as SunSetter installing the unit and everything, the experience went well. The rep who came out was also very knowledgeable. I was very comfortable having him in my home.

Everything went fine with SunSetter. They were here when they were supposed to be here. The guys that came out to install were very nice. I like the fact that I hit a button and the awning goes out and it covers over the patio table and I don’t have an umbrella to deal with if I’m talking to somebody.

The sales representative of SunSetter Awnings was absolutely great. I’ve been in the real estate business and I’ve seen a lot of salesmen. He was really quite exceptional. He was really good at making a connection and keeping things rolling. The guy was a real pro. Everything was fine during the installation too. We have a big bank of wooden doors and a two-storey roof over it, which means that the rain gets to the bottom of the door and it’s caused a fair amount of damage, and that mechanism is now stopped because of the awning just protecting the doors. So, that’s the good part. Everybody at SunSetter Awnings was great. We have gutter helmet as well and they did some cleaning on the gutter. Everything was just wonderful.

The guys that put our SunSetter awning in couldn’t have been greater. They were fun. I was very impressed with them. I got the awning that was electric and I like that feature very much. I did have to wait for a while for the cover for it because they redesigned it and it wouldn’t fit on there once I got it. It was mounted too close to the top and they had changed the mounting. The only thing that they need to pay attention to when they mount it is it needs space above it to be able to put on the new cover because of the way that the hooks are made now. But it works great. I am very glad I went ahead and got one.

We've been wanting an awning and finally, our HOA finally agreed that they would allow people to put awnings just on the back of their houses. We had good dealings with SunSetter. They did a super job with the installation.

We bought our awning down in Toms River, New Jersey. The man who installed it was very good, and the guy who came out to measure and who we placed the order with was very good as well. We had our awning up last summer and it gives us shade where we didn’t have one so it’s perfect.

We had a SunSetter at our old house. We also saw a commercial about eight years ago. When we moved in this house, we wanted to put something in the back, and we thought of the one we liked at our old house. We had to leave it in there. It was part of the rules of selling of the house. We got the motorized awning and picked the color, too. Making the purchase was very easy. They were all polite at customer service. When they were putting it up for the height and then for the angle, I had no idea how it should be but they were very helpful with all that stuff. I like that the awning works. It does what it does. It's worth every penny you pay for it 'cause it really is a wonderful thing to have.

In no time, I had my SunSetter installed. I’m enjoying it. I get up underneath and get plenty of shade. And I can be out on the back and cook. I’m satisfied.

My wife wanted an awning. We saw SunSetter advertised on TV and we decided to buy their product. Their reps were good and we ended up getting the one with LED lights on it. It's got a remote, too. The grandkids like the lights and quality of the awning seems good. Also, it keeps the sun out of the house and it's a bit cooler now.

We wanted to get an awning because our patio faces the west. So far, our experience with our SunSetter Awnings has been good. Their reps were very helpful and prompt. The installers knew what they were doing. They came and didn't mess around. They drilled the holes. They hung it, tested it, plugged it in, did the whole thing and were very courteous and good. Everything went well. We used it last summer and it’s worked well. It does shade us but not as much as we’d hoped, but that’s just the way the condo was built. We do still have some couple of hours late afternoon that we’re in the sun and then it’ll drop down. Overall, it’s good. The only complaint is it was a little bit pricey, but what isn't pricey in today’s world?

We’re happy we got a SunSetter awning. Our deck was hot and in May last year, we decided to get a SunSetter awning. I checked around and they were the better deal.

My girls had given us a little deck on the back of our house for an anniversary gift at one year, and we really couldn't use it at all in the afternoon because it was too hot. Somebody said something about SunSetter, so I got in and looked it over, and everything from there went beautifully. There were two fellows that came for the installation. Carl was one of them and he was very professional. This winter, before we came to Florida, Carl had told us about taking the little flap off. I’ve put that away and I’ll put it back on when I get back home. We love our awning. We were using it all summer long and we’ve had no problems at all. I tell others how pleased I am with it and I have showed them how easy it is to use it.

I live in a condo community where they wanted standardization of the awnings, so I went with the company that had put in a few others, Sunsetter. Everyone was fine. The awning didn’t give me the reduction in temperature that I wanted, but it was better than not having it. They could include a dropdown curtain for the front, but I guess that’s an option.

SunSetter explained everything very well, and I decided to go ahead and do it then. I got the electric, 18-foot awning. It’s all automatic that way, and just real nice. I watched them put it up and they did a really good job. It's a quality product.

The electrical outlet planning of Sunsetter could have been done a little better. It could've moved it to a different place. But other than that everything is great. We've talked to people about it.

We had previously owned SunSetter Awnings, so we knew exactly what we wanted and what we were getting into. The salesman who showed up at our house to talk to us about it was nice and friendly guy, and it ended up we had some common friends. He was able to answer all the questions. Then the contractor, who was with his adult kids who were helping him out, came, installed it and did a wonderful job. And it was also fun watching him work. Everything went up exactly the way my wife, who is the boss, wanted it. We like that we have our back deck back. They look nice and I love the easy and convenience of pushing a button. It makes something that is unlivable in the heat of the day into a great place to go hanging out. We love SunSetter Awnings. So, the whole experience was fantastic.

Sunsetter installed our awning all in one day and cleaned up after they got done. They let me know that they were done and showed me how to work the remote. They were very congenial. I like the way Sunsetter awning worked. I would’ve liked it to be longer but the door would not open. So we had to cut it short a little bit, but it’s fine with me the way it is set up.

I got my mother a SunSetter awning and she enjoyed it. It looked nice when we had seen it in the different ads, and she liked the stripes that she ordered. It is an automatic awning and the quality is good. Charlie, the one who did the instalation, was also very nice. It was not difficult to book for the installation, only Charlie was quite busy so he was a little backed up.

My neighbor had SunSetter and I liked it. I got their number and called. I got a 15 feet long awning and it goes out about 10 feet. It’s electric and I could get it in and out fast if a storm comes. The guys that came out did a perfect job. They were strong and could lift the awning up. They were also fast. They explained everything to me, so I was happy.

My brother-in-law had a SunSetter awning and we liked it, which was why we chose them. The purchasing and installation process was really easy. They came to us and we picked out all the fabrics and options. When they got the awning, they came and installed it. It’s great. It shades the bedroom window so it doesn’t get so hot in the summer and it also covers a huge area of the deck so that we’ve got somewhere to sit out if it’s raining. It keeps the sun off us too.

SunSetter was recommended to me by someone and since I liked their product plus the price was right, I decided to purchase from them. Their installation team was very professional and they did a good job. I had no problems and that made it perfect. I was very satisfied with my experience and I have the awning for about eight months now. So far, it’s nice and really good. It has two colors of tan and it keeps the sun out. I enjoy it and I may get another one for another part of my yard someday, but that remains to be seen.

I wanted the same thing as the model home and that was what I did. I like the SunSetter that I have but the people were very unprofessional and damaged the siding of my home. They altered fixtures to my brand-new home like my lights. It takes somebody the skill to know what they're doing and you can't make alterations to someone's home unless you confirm that with the customer. The only thing they were supposed to come and do was to hang the SunSetter. The guys who came out didn't do what they were supposed to do. They took me to court, lied and said they served me. If they just put what they needed to put up, we wouldn't be fighting and they would have been paid in full. Also, I was told that the awning was wind-sensitive. I asked the reps what would happen when it rains or if I forgot to put it out. They said if it was heavy wind or rain, it would go back in, and that's not true. That's false advertisement.

There is a lot more potential to use our outdoor space now. We had moved into this house and there is a sunny side where we wanted some shade over the patio. We chose SunSetter since they had a good reputation. They came and did it, and it worked. It’s been great. We even got to choose what we wanted. We wanted the drop-down from the end of the shade, which was provided and which worked out well. From the time we decided what we wanted, the installation didn't take real long. It was a couple of weeks to a month.

Our motorized SunSetter awning worked well. It's good. The SunSetter team was good and the installation went well too. We got a funny roof so, they had a little bit of trouble with it. But it was the best they could do.

I wanted to build a roof over my deck and because there had already been an addition added to the house and the roof, I couldn't add another addition to the roof. I looked at SunSetter and called. The man that came gave me the price the day that I called him. He was an elderly man and very nice. He measured and we went over what size I needed. And that was what I got. His brother came to oversee the installation and a younger man did the installation. The awning is very nice. However, I wish it could be out 24/7 and not have to be brought in for rain. But it definitely makes the deck cooler in the summertime when it’s extended. I just have to remember to roll it in before bad weather comes.

Everything was good during the purchase and installation of my Sunsetter awning. My awning gets me a lot of shading. I get a little Sun but not like it was before.

The SunSetter rep was very positive, very informative, and knew what he was talking about. He was able to provide me the answers I was looking for, which was nice.

The rep communicated well and stuck to the timeline that he gave me originally. He said that he was dealing with some bad weather in our area at the time, so he was backed up, but he still stuck with the timeline and was able to get everything done in time. Since then, I’ve tried to find stuff online since I need to raise the pitch of it, and I haven’t been able to find anything online. I’ve tried to YouTube it and there doesn’t seem to be any videos that exist. I’ve been to their website but I can’t figure it out. It’s annoying. So on that regard, I’ve kinda had a void. But through the rep, everything was excellent. During the installation, everything was clean. He was organized, he picked up his mess and was quick. Everything was easy. I’m happy with quality. The cost versus what it offered to us was very good. I’ve recommended them to few different people.

SunSetter's service was good. The gentleman that sold it was very good, and he explained everything. We bought an automatic. We love it. We didn't use as much in the winter but we use it all the time. It really has no problem. I would highly recommend it. A lot of times, we have friends of ours who are elderly who do not want to sit in the porch but they don't wanna sit in the sun either and that’s perfect. We have a nice patio set outside. We put it over that, and it's great. We absolutely love it.

SunSetter and their salesman were perfect.

We live in a condo and have a small little deck on the west side. In the afternoon, we love sitting out there, but it gets so hot. Based on recommendations from friends we went with SunSetter Awnings. Their team was pleasant, informative and did a good job. We got a motorized, white and beige striped awning. I had to have the installers come back because once we used it a couple of times, it was rubbing at one spot. They came and adjusted it a little bit.

I had the deck redone and the sun beats down on it. We needed some way to get some shade. We went with SunSetter because of relatives that had them. It’s a well-known and good brand, which we recommend all the time. The awning we received was great.

I know Sunsetter is a good quality company. The salesman and installers were all very good. They hire a good team and they’re very good at what they do. The awning is beige and its installation went very well. It's very good so far.

We looked at all of the awning, what was around and what are the options they had on them. SunSetter seemed good. The size is what I wanted. The awning was put up in a fairly short amount of time.

I had the manual awning, but I’m older now so I couldn’t handle the manual. So, I got me a push-button awning from SunSetter. I had a problem with the company that contract with SunSetter to install or to put them in in Wilmington because they actually ordered the wrong thing in the beginning. But they corrected it. I'm very satisfied.

SunSetter's salesperson came and gave us a estimate. We decided we could finally afford the awning. We’ve been wanting one, and we got it in July, and we’ve just loved it. The installation went very well. The guy that sold it to us brought a couple of young men with him, and they had it up before we knew what happened. We sat in the garage in the shade and talked and everything was set.

My husband Dave really wanted an awning for our deck. He had seen SunSetter before and he really liked it. But I was against it at first. Then, when the guy came and showed us the fabrics and everything the next thing, before Dave knew, I was ordering lights on it. It is pretty. My sister in North Carolina has the awning too, but it came with a kind of an aluminum cover. And ours doesn't have that. They sent us some kind of a canvas thing that has hundreds of screws.

We got some SunSetter brochures and we thought about it. One other time, we had met over the same guy who had this area, and then we didn’t do it. This year, we called again and he came over, and we’re satisfied with our SunSetter so far. The installer did a good job. We have a remote control on it and he explained how we can use that. We got a beige awning with green shutters and that went right pretty well with the house. It looks good so far.

Our house was destroyed with a flood when Florence came through and we lost everything in it. So, I’ve hauled in 75 big cans of loads of dirt from the driveway to build me up a path, and then put a double-wide on it and so it came up 42 inches above. Now, we're sitting about 9 feet above the ground so we won’t get flooded any more. Then, we got an awning to go over the back porch.

I needed an awning for my deck as I needed some blockage from the sun. The local contractor selected SunSetter, and I was happy with it. It's got a clicker, it's striped and it's typical material. It's working great and we love it.

We’ve lived here about four years now and the sun in the afternoon is so hot back there that we had to do something. The team from SunSetter was great. The first time they came, it turned out they couldn’t do the installation because we had a cable that was in the way, so we had to wait and have them come and take it out. The very next day, as soon as we let them know, they were here. They did it real quick and cleaned up after themselves. We have already told family and other people how nice it went and how quick they were.

I’d gotten several mailings and finally, we called and had them come out and give me an estimate. The installation was difficult because the soffit was not very high, so it was difficult to get it in there and get it high enough above the deck. But we’ll see how it works out.

I called SunSetter and communicated with Tim, our salesman, several times. He answered my questions and finally did the deal. But I wasn’t real happy with the installation process. Two guys showed up in the truck. They looked like they had some drug issues and were in a great hurry to get out of my house. They were very pushy and didn’t take their time which is why I think the awning ripped. Aside from asking them a couple of different times if they were in a hurry, I also asked them to fix the cord because it was all wrapped up and didn’t look neat like the rest of it. They didn’t like that. Nevertheless, everybody else had been fine. I love the awning even though it's pricey. It’s an investment and I’d recommend the SunSetter awning to somebody. In fact, there’s another one on order and SunSetter's gonna take care of it.

Not even six weeks ago, I bought an awning from SunSetter because they were less expensive over other companies. They put it up just before winter and the installation was excellent.

We had a big tree out there in the front yard. It died and we had to put something out there. We've been seeing the SunSetter's ads on TV and so we got one in '16. Then we had a big windstorm and it tore it all up. We had it replaced. We put that wind thing on there but the wind shakes it too much. But I like the way the awning works. It's motorized. You push a button and it comes out, and we're in the shade. We've had it out a couple of times. We like the design and everything looks good on it. We were as well very pleased with the guys that put it in. They were nice and they explained everything.

My previous home had a homemade kind of canvass awning that somebody had built on it. Lo and behold, it fell down the first year we moved into the house. And then I thought, there’s gotta be people that sell awnings, like tent people, who would make a strong enough frame and the wood stuff to hold the thing up and look pretty at the same time. So, at my previous house, we got two small SunSetter awnings for the back patio, and they were just marvelous. Our neighbors were sweating away in the summer and we would pull out the shades and enjoy life.

Purchased 10X16 motorized free standing awning at CostCo. Delivered on time, installation was fairly easy, works great. Was informed that Sunsetter was redesigning the cover and I would be receiving the newest version in time to cover my awning for the winter. The cover arrived, installation was easy but the quality is unsatisfactory. Has a bunch of small bull clips to hold it shut but they won't remain fastened, even with the slightest wind. The entire cover keeps blowing off into the yard. I've read that they recalled the older covers that had bungee straps due to some fool activating the awning while covered, then trying to undo the straps without completely closing the awning, resulting in the awning moving and injury. Have requested refund for cover and plan on buying Advaning's Cover at Home Depot that ties shut. I understand the need for safety but for the price of this awning, should really have a better design, perhaps a zipper that doesn't rust.

The SunSetter sales team was friendly and very helpful in choosing our awning. We got pretty much everything we needed or wanted and ordered a motorized awning. Then it came and they put it up and it was done in short order. We love its quality.

I’m satisfied with SunSetter. We’ve had our awning for years, and I liked it, but it has gotten so old that we had to purchase a new one. This time, we went with the self-winding awning. The guys who came out to do the install were very good.

Sunsetter recently re-designed their OASIS awning cover and has begun shipping them to customers after a Month's-long wait. The "re-design" uses a little metal spring-clip to secure one side of the wrap-around cover. The "safety-clip" (Sunsetter's term for it) is completely useless for holding a piece of vinyl fabric securely in place in any wind. The "clip" reminds you of one those wooden, spring-loaded laundry clothespins but use a weaker spring and are made of smooth metal that slides right off the fabric and the awning cover goes blowing away to who knows where. If they send you one of these things, be prepared to devise an alternative method of securely fastening the cover over your retracted OASIS awning....you'll need it!

Let me begin that I’ve been a happy Sunsetter Awning owner for 18 years. The awning has been one of the best outdoor living space purchases I’ve made. Did I mention 18 years I’ve had this thing? Last year I replaced the awning vinyl. That said, this past July 2019 I ordered a replacement for the lateral arm cover which covers the awning when retracted. The only reason for replacing the existing cover is over the 18 years of use the color has faded some. The new clean awning cover finally arrived in mid-October 2019. Seems a bit long to get it but, the old one was fine till the new one arrived. I happily opened the box, pulled out the cover and went out to do the install where the old one has been all these years. I need to mention the cover was been redesigned.

I had a SunSetter for 10 years and I replaced it with the same. I live on a lake and the sun sets right where I have it, so I really need it. It’s excellent and I'm very pleased with it. The quality is better than the first one, and I like the material better.

We're doing some improvements on the side of the house and we wanted to get the SunSetter Awning to incorporate in our improvements. The sales rep was okay, but I didn't particularly like GreenPath, the finance company they had. I had dealt with that company through Home Depot and they don't seem right to me. I wouldn't even have applied if I had known it would be GreenPath. Other than that, the installers were excellent and I really liked them. They called me and came straight out. They went into the yard, measured and did what they had to do. They were very friendly, cordial and prompt. I highly recommend them. They were on it as far as I'm concerned, and they were out of here in two and a half hours.

My brother has a SunSetter awning and I was tired of raking the leaves up from my Maple tree and the windows. So I got an automatic awning from SunSetter and their sales team was real good. I’m pretty well-satisfied. But I don’t like the flat that hangs over on the end. When it’s windy, it just flaps and bangs against the top of the hood. But that’s the only setback about it. So far, so good.

We had had a Sunsetter awning before and we enjoyed it so much, so we wanted another one. The sales representative from SunSetter was very helpful. He was a nice man. He explained everything to us. We got the automatic awning this time. It's a beige and green stripes and it's got a white stripe on it. We thought it's pretty. We get the sun solely in the back. So, when the sun does hit the back of the house, we put the awning on out, and it's very simple and easy. That’s what I like. I don’t leave it out when the wind is blowing hard because I live by the water and there's no houses in the back of us, so when the wind blows, it kinda hits hard here. If I go out shopping, I always pull it in. I have told people about SunSetter. I’d tell others that we really liked it. My family likes it and I can't think of anything bad to say about it. So far, it's good.

The SunSetter sales rep was very nice and everything went well. We got the motorized awning. It's in pecan color and it's very nice. We are very, very, very happy with our experience.

Awning was delivered without the cover. Which was part of the original order. I contacted SunSetter at 3 different times since May to check on my cover. Each time I was assured it would be delivered once they were finished with the redesign. Now, today I’ve been told that it was never part of my order. I was NEVER told this before and I distinctly remembering making that part of my order. My sister and niece were listening to my whole conversation. Someone is not standing behind their word. It’s principle of the matter here. SunSetter I thought you would stand behind your product and customer.

My wife and I bought my mother and father's home from her estate for my two sisters and myself, and we put a front awning at the front of the house. We purchased the awning from a SunSetter distributor, and they came to the home and brought samples. The installation was very good. We had to go out of town for a few days, and we contacted them and told them what our plans were. They said, "When you get back, just contact us and we'll set up a date". We did that, and they were very efficient. They came on the day that we had settled on. The remote control did not come in the package, so we had to have it mailed to us. They came back and programmed it.

I have had SunSetter for years. If I didn't want them, I wouldn't have got another brand-new one. With the other one, you have to take out and you pull out, and I wanted the automatic one. So I gave the other one to a friend of mine and I bought the automatic one which is beautiful. I just have to push the button and it comes out. Jimmy, the guy who installed it, was a great guy. He did a nice job. He gave me everything I wanted and he helped me out a lot. He was very good.

I purchased a 12 foot awning about 5 years ago, I think. The 3rd time we had a heavy rain, the support post on one side broke. I now have it propped up with a 2x4. The problem: the fabric acts as a huge bowl, and it sags from the weight of so much water. Never again.

I've had a SunSetter before and I like my new SunSetter awning. It’s very pretty and does what I want. The installation took a couple of hours and the SunSetter team was very good, but they never took away the old awning. I'm very happy and I'd recommend SunSetter. If anybody looks into them, it’s a good company.

The SunSetter people who installed the motorized awning were very good and considerate. They showed me how to use it and I also had them take it back up in case of a storm, that I didn't have electricity. It was a good job.

I stay out in my garage an awful lot of times and I wanted to have something for the front of my garage. I've watched SunSetter ads on TV, I called them and they got a good man out here that’s doing the Sacramento area. I talked to him before and I knew his family. He had a partner with him and they just boom, boom, boom, and the awning was up really fast. I use it every day and everything looks good. The $4,000 was the only drawback but other than that, it has been a really good experience.

I ordered a SunSetter Awning on the 12th of August. Today is the 12 of September and I still do not have the product. I realize that UPS freight is the major problem but I would think SunSetter would be more help than "I'm sorry"! I have contact both SunSetter and UPS several times and nothing happens. Good luck with receiving your awning.

Sunsetter has a contractor in Va. that installs them for customers. He installed 3 awnings in Spring of 2016. Only the model 900 was registered to my account for warranty the 2 model 1,000. awnings never made it into my account. He sent the paperwork in and gone!!. My old Sunsetter awnings were 14 years old and still worked well for those 14 years fabric was worn so we wanted to upgrade to bigger ones. My new ones broke down in 2018 at less that 2 years old. The replacement gear heads lasted only 10 months and have failed this summer. The quality is not there and for some reason they can't straighten out my account. They even charged me full price for handles that were covered under the warranty. They keep telling me I only bought 1 awning. Going back to the contractor again for help. He is as frustrated as I am.

We had another SunSetter for about 25 years, and we were pleased with it. When we needed a new one, we went with them again. They were very thorough and they explained everything. The installers were very efficient, too. They came when scheduled and they didn’t leave a mess. Everything was fine. We got a motorized awning. My only problem, however, is the sun comes underneath the awning. It has the panel in the front but the sun comes in on the sides. So, late afternoon, when you want to eat on the deck at 5 o'clock or 5:30, the deck is in the sun. I was under the impression that we could get a side panel, but when I called they said that there was nothing to book it on to for the motorized. I didn’t realize that when I purchased it.

I got the awning with a sensor on it, and I got the remote. There’s a solid black and then the stripe between it, and it's gorgeous. The team from SunSetter was great. During the installation, it was the windiest day of the year and they had a hard time, but they got it up. Having it has been really nice. I have no trees and I face the southwest, and it’s a 10-degree difference underneath the awning.

During the summer on a 90-degree day, the sun sets in the west and our house faces that way. So, we get brilliant sunshine from 1 o'clock onwards and it was heating up the house and making the air conditioner come on more than it should. I thought I could plant trees there. We had some maples when we first moved here 30 years ago and that's kind of a good shade thing. But getting the awning from SunSetter was simpler. It didn't take 20 years to grow, so it helped. We set it up for purchase in May and it was installed June the 26th. So, it took them a month to do it. They may have been busy, but I've purchased an $8,000 brand new train system air conditioning because my air conditioning went out and it was installed the next day. So, it can be done.

Harry really enjoys our SunSetter. It’s very nice. He likes to be out on the deck. And sometimes, it gets so hot, and half the day is gone. And he decided last year that he wanted an awning. We had a SunSetter before, but it was the manual. And we had it for about five years. This time, we have the electric, which is much better. I highly recommend SunSetter. We’re very satisfied.

SunSetter Awnings is great. The awning itself is great, too. It’s automatic. It’s got the wind sensor on it, and you just press the button and it goes up or down. We used it yesterday. It’s a little cooler this morning. I’ll bring it out later this afternoon again. I just called Brian the other day. We do have a problem. It’s not even windy and the thing will go up by itself. Sometimes, it might go two or three times a day, then it will go three days and it’ll stay perfect. So, I called Brian and he wasn’t sure what it might be, but he said he’d stop by. His work is professional. He is not very punctual though. He said he might’ve had took on too much work, but we were probably about three weeks later than what we expected to be. I'm a little disappointed in his punctuality of getting here. Also, the man that recommended SunSetter to me did not received his $100 yet.

SunSetter's team couldn't be more professional. We had a mortgage and we were refinancing the house so I stayed in touch with our rep and let him know when we had the money. The remote-controlled awning we bought was done in less than a week. When the electricity goes out, we have the option to use it manually. It blocks out the sun 98% of the time to the inside of the house and the patio. We’re 100% satisfied. It’s a great piece of equipment and I would recommend this to anybody.

I have no trees in my yard and I needed shade. I got an automated awning with the remote from SunSetter and it's 100% great. It's beige with a black stripe.

SunSetter's team did a good job putting up my awning. It took them a couple of hours and it looks nice and straight. At first, I had problems because I didn't know how to use the remote. Their rep told me to hit the reset button at the very bottom then arrow up to make it go out, down and go in. That worked for me. I tried it again though after the lady talked to me and I couldn't get the awning to go out again. I'm wondering if I have to be in a certain position because their commercial says that I can open and shut my awning while I'm in my house. However, I can't get that to work.

I gave a previous review of 2 stars after my experience with customer service where they denied warranty on the lateral arms that were dented on my awning, saying that it had to be wind damage even though I rolled it up in winds over 30 mph and rolled it up through the entire winter. Perhaps because of this review, I was contacted by customer service and they offered to sell me the replacement arms for half price as a one time offer. I agreed, they promptly sent the parts, good instructions were provided, and my wife and I were able to do the replacement ourselves without significant difficulty. I am satisfied with their response and will probably roll the awning up when winds predicted at 20mph. I really do like the awning and hope it holds up.

The SunSetter awning installation was great. I was in construction business for 40 years, and I was very pleased with it. We had ordered two extra panels with it. The panel across the front is working very well, it's easy to put up and down. However, I don't see how the panel on the side is going to attach. I looked at the instructions and they were not very good, even with what I found so far on the internet. It doesn't give me enough information on how this is supposed to be supported. It has been more than a few weeks ago when we first put it up and it was was partially my fault. I can't help the fact that I got sick. So far, I haven't found the right outlet to try and figure out how this thing goes. I'm certainly not mechanical. So if there's any person in the company that knows a whole lot about how to install these side panels, I'd love to hear from them.

My brother has had SunSetter awning for 20 years so I went with SunSetter as well. I spoke to them over the phone and their reps came and showed me their awning. I liked their professionalism and their courtesy. The price of their awning was something I liked as well. I got an automatic, remote-controlled awning from them. Their installers were great. They took away debris and didn't make any mess. Now, we have the awning out front and the sun doesn’t come right in our face.

We wanted to purchase an awning, so we checked a couple places, and we liked the guy who was talking to us about it. He was friendly and knowledgeable. He had stuff to show us. He told us where we could go to look at one. They could do it in a reasonable amount of time. We got the automatic SunSetter awning, and the installation was great too. Two guys came, and you could tell this wasn't their first awning. They knew what they were doing and they did it the way he said they were gonna do it. They did their work. They were nice and friendly. They didn't putz around. They did their thing and got it over with and left. We should have done the awning sooner because we like it. It's great. It works. The installers were good. The guy that sold it to us was good, and it matched everything that we were told. We've had no problems with it, and I have recommended SunSetter to somebody.

We needed an awning for shade and privacy, and the SunSetter team was excellent. We went through a company that SunSetter suggested in Rochester, Minnesota but they would not give us the free things that SunSetter has offered, like the $200. We still went with them and we were pleased with their work. Installation went fine and the installers were very courteous and finished all in one day. I got a tan and brown stripes awning. The experience was very good.

We wanted an awning over our deck and we got a SunSetter automatic and the wind sensor. Everything was great, but we had a hard time getting their reps to come back to check on the wind sensor because it wasn’t sensitive enough and we were afraid something was gonna happen if it was blowing so hard. Nevertheless, they finally came back and adjusted it to make it more sensitive. So far, we love it and it’s very nice.

SunSetter's team was great. I purchased a remote-controlled burgundy and beige awning from them. I added a screen that comes down in front of the awning too. Their team was very efficient and they got their job done a lot faster than I thought. They were in-and-out and did a great job. The awning is at the back of my house and I have two big windows back there. It makes my house much cooler.

I had one of those vinyl curtains but it wasn’t getting the job done. Because of the way my house is situated, in the afternoon the sun shines right on the front porch and it made it too hot. So I got an awning from SunSetter. I had to make some adjustments on it after they installed it. Because where they put it, it wasn’t quite right in the right place. So I loosen a couple of bolts and slide it over a little bit. Other than that, I haven't done anything. But I have to get a cover for it because I didn’t purchase a cover when I bought it.

I purchased an automatic awning from SunSetter. It has a remote control and a crank that I can use if I lose my electricity. The installer was super. I could tell that he has done the job many times. He had a helper with him but he did most of the work. He installed my awning properly and explained everything as he was doing it. Thus far, we're very happy with the awning we got. It faces directly south, and so, during the middle of the day, it's perfect. Later in the day, we need something to the side to block the sun coming in underneath it. So we need to get a side unit. Otherwise, we're happy and we've had a great experience with SunSetter.

I wanted an awning. My daughter had a Sunsetter and I compared that. I purchased a Sunsetter and the rep I dealt with was good. He came, brought the stuff, and had the expertise. We had scaffolding, he installed the awning, and I helped him. It was good service. Now, we use the awning all the time and we use it steadily.

I'm not enjoying my SunSetter Awning. I haven't had time to use it. The awning is up and working, but it's not extending out the way it should all the way. The arms are still quite an angle. I was very disappointed. I paid for it way back in May. Then they kept putting me off but when they did get around to do it in July, they did all right. They did a good job with the installation but it took a very long time getting around doing anything and I never got my cover. Right at the moment, if anybody asks me about buying one, I'd be very hesitant on recommending them.

The awning I had on before was getting pretty old and it had to be done manually. It was getting worse and I wasn't getting it up and down. I got an automatic awning from SunSetter that has a couple of differently colored blue stripes. So far, I'm happy with it.

I love my SunSetter awning. We’ve had a lot of rain so I haven’t had an opportunity to use it as much as I like, but I do love it. Everything works well just as much as I could expect. I use the remote mostly. But if I’m out there and the wind is coming up, I know that I can crank it. And I’ve had no issues with it whatsoever. It looks very nice. I like the material that I picked out, and it blends in well and it gives me lots of shade. The installation experience was very good. The installer was very knowledgeable, very friendly, very efficient and answered all my questions, and did a good job in a short time.

I got the automatic SunSetter awning installed and I like the way it works. The installer was a good guy and he was professional. I'm satisfied with my experience. I only got to open up the awning twice so far, and it's nice.

I have a large deck and I had one awning on one end of it. I decided it would be easier if I had two awnings, one at each end and with the same color. I had a SunSetter awning before, and I got a new awning from them. They went above and beyond what I requested. Now I have two awnings and the new one matches the other. Its automation is perfect too.

I saw SunSetter's awning on television and the ad said that it was $700. When the rep told me how much it was for the size of the awning, he said that the cost was almost $4,600. I questioned that because that wasn't what the ad said on TV. He told me the size on TV was just for one window. He told me that the awning is custom made. I got one from them but then when the installer connected it to my outlet outside, it wasn't properly connected so I still had to call my electrician and pay him $360. He said that there's no cover from the rain and snow so he added an outlet.

First this is not about the product. It would not be fair to rate the product since it was never installed. This is about service or lack of service. I ordered my awning through Costco. Process was online, easy and efficient. Once I received the awning I had a handyman look at the soffit mounts and due to how my soffit's construction these mounts would not work. I contacted Sunsetter to exchange for different mounts. SunSetter charged me over $300 to send different mounts. Once I returned incorrect mounts then I would receive a refund. After a few weeks I had not heard anything from Sunsetter. I called and followed up and SunSetter had received my brackets on 7.16.19. Stated takes a couple of weeks to process. At that point I would see it by the following week.

SunSetter's team was very good. They were very professional and did a nice job with the installation of our motorized awning. We've been enjoying it thus far.

The guy who put up our SunSetter awning was nice and I liked the fact that the company sent out the information. I knew that when the man would come, the cost was gonna be $5,000. Thus far, I've been satisfied with the awning I got.

I had wanted an awning for a long time. My experience with the SunSetter Awnings team was alright. That was why I got the awning. It is by remote control, so it’s electric. So it’s all right. I got a black and white, and it was easy to find the particular color and style that I was looking for. On the advertisement that I got with that on there, the color was right there. So I had no problem with that.

SunSetter is the awning we got from Brookings. We chose them since we had the same kind a long time back but it was a manual one. The team came down and measured then they came back and put the awning up. The experience was very good. The awning is striped, brown and white, and everything works good. We enjoy it.

We had a tree that shaded the patio but it had to be cut down and it was sunny in the patio. So we decided to purchase an awning. The options the SunSetter rep offered were quite adequate and we got the motorized one that has wind detection. It was the better awning. The quality is good and it works fine.

I wanted to sit in the shade on my deck and I chose to buy a SunSetter awning for the advertising that I've seen. Also, a friend of mine who lives in Florida recommended them. I got an automatic awning and the installation team took about 2 hours to set everything up. They did a good job. They mentioned to be careful in the high winds, and now I'm wondering how strong a wind I have to watch out for. Also, I gotta call them to let them know and to make sure that the cover, which is supposed to be delivered, should come before the bad weather. I'd like to have that by October before winter.

The west sun comes in our patio door a lot, so we normally keep the drapes closed all summer, which makes it dark in the house. We wanted to be able to have a little more light without having the direct sun. Plus, we have the patio out there as well. We figured that SunSetter Awnings was probably the best way to go. We also looked for an awning on Wayfair and different places, but they were so cheap. We figured one that costs $2,000 compared to a couple hundred, it’s gotta be different. The SunSetter team was great. David came and knew all about his stuff. We placed our order with him, then he came back and installed the awning. He and the seller that was helping him did wonderfully. Everything went very well and the awning is working great.

We are located where the sun’s on the south of us and we needed some shade. Although SunSetter was a little cheaper, that wasn't why we used them. It was because of the guy that came out. I like doing something with someone that I feel I can relate to. The installation was great. The installers knew what they were doing and answered questions I had. They told me I should have the awning closed with a wind speed of 55, but even at 30, I can see the awning double up. I don’t like that. And I think it stretched the awning. Besides, if the wind speed is that much, I don’t need to be out there underneath the awning. I like opening it just a small amount though. My chairs, which are in the direct sun, are underneath it so it protects them too. I don’t have to have it wide open for me to sit out there and enjoy the shade, which is nice. I’m happy with the whole situation right now.

The sun would shine in here right at the door. I went to Sunsetter because they were cheaper and the awnings are made better. We’ve ordered a manual one first. And they got it put up and then it didn’t work. It wouldn’t even roll any way, up or down. It rolled about six inches and that was it. So, we told the installing crew to order us an automatic or electric one. We ordered that, and they come out, and they put it up, and about a day later while it was expanded, it was just about on the ground. They didn’t fasten this to the house right. But they did come back the next day and we’re real happy with it. We ordered a cover for it and we’ve never seen it. They said they had to redesign them and then I haven’t heard anything about anything yet. I just hope we get it for a similar price.

One of my friends in Wilmington, North Carolina, had a patio that had a lot of sun and they said they were gonna get a SunSetter. I asked what was that and they told me about it. Then, within a short time afterwards, they got one and it was nice. Since then, I've moved up from Wilmington, North Carolina to Mocksville, North Carolina, and we have a patio back here that's full of sun from about 10:00 in the morning until 7:00 at night. My wife has sun poisoning and can't sit out in the sun so we decided to put a SunSetter up.

The SunSetter team was wonderful. They were very easy to work with and on time. They had my awning up in no time at all. We purchased it as our deck faces west, and with the evening sun exposure, the deck has not been useable since we bought the house. It was too unpleasant with the sun right on top of you until it set. I had the Stoneburner install the Sedona red awning, the beige one with the silly dark red stripe, and I've had no issues since the installation. I would highly recommend SunSetter.

We’ve done a lot of work on the outside of our property and getting an awning was included in what we wanted to do. We had decided from the beginning that if we purchased an awning, the SunSetter awning that we bought was what we would purchase. We’re very satisfied with the installation and the awning itself. We like the electric control so that we wouldn't have to worry about putting it up and down if the weather is bad. It’s over our patio in the back and in the evening, when the sun hits the backyard, it’s very nice to have that shade. We would highly recommend SunSetter.

I’ve been wanting an awning for a few years, but it has been costly so I put it off. This year, I had a hospital stay and I knew I wouldn’t be going out much in the summer. I can’t really sit in the sun that long anymore and I decided I’m gonna get the awning so I can sit on my deck and be comfortable. I had brochures and the contractor that I chose said that he had a SunSetter, and that he would recommend it over the others for durability as well as cost. SunSetter is a bit cheaper than the others and just as nice.

My experience with SunSetter's rep was good. He was informative. Plus, the installation team was were here for not very long. I got a power awning and it works well. It does the job.

I had always wanted an awning and when I saw that a client had a SunSetter awning, I talked to her about it then I decided I was gonna get it. The SunSetter team was very nice too. I got the red brick and I love it. We sit outside more now. I would tell others to buy one too.

The rep was a good guy. He explained things thoroughly. SunSetter sounded like a better deal and that was what made me wanna go with them. But the price was a little higher than we thought. I wish they could shave the price. The installers were efficient though. I got the automatic awning but it doesn’t wanna come back in when the wind is blowing. There was also something else that not functioning correctly. On the other hand, it’s nice to sit outside and be in the shade. Overall, I’m satisfied with the experience.

I wanna use my deck and decided it was time to get an awning. Based on a friend's recommendation, I got the SunSetter awning. The team I interacted with was great but receiving my order took too long. They told me 30 days, but it took over 60. They said that they were backed up until it was spring. I bought a big remote-controlled awning and had a team come out for the installation. The installation went fine and they did it in a timely manner.

The sun comes on the back of my house on my patio and I needed an awning as I can't sit out there. It's so hot. The gentleman I worked with was nice and I was impressed with him. I got the motorized awning and the installer was here when he said he was gonna be. He did everything he said he would and was done in a flash. So far, the awning's been fine. When the wind gets up, it goes in. I have the option. I like to sit out in the backyard with it. I was very satisfied with my SunSetter experience.

SunSetter looked like a good product, so we went with them. The representative who came was helpful and pretty straightforward with it. We got an automatic awning and the installation went well. I was impressed at how quickly they installed it. I like the convenience of the new awning. It seems like it is of very good quality, too.

I needed more covered space in the back of my patio. We got an awning from SunSetter and then the contractor installed it for us. They did a good job. The awning is retractable with a motor. It got a remote control so I can control it off the ground. The only issue is that the wind sensor is a bit sensitive. It makes the awning go up when it’s not that windy outside but it doesn't happen often.

Way back, I bought a SunSetter awning but something happened. I bought another one but I couldn’t take it when I moved to a different unit and I left that one over there. This summer, I bought my third one. I got a small patio, and the sun hit it straight and I wanna block the sun. I bought a smaller awning and it's motorized. I love it because my arms are not that strong. I'm satisfied with the experience with SunSetter and I'm happy.

The awning is wonderful. I had a heart attack last year and to sit out in the open patio in the front is nice. I put the awning out when the sun comes around and it’s not raining. Then even though we had too much rain and not enough sun, we enjoy the awning in the evening. I’d recommend SunSetter highly. When I called them initially, they told me which was the nearest one and they were the people that I got. We dealt from there and everybody was great with me. When the installers got here, they had the job done in two hours.

I’d give Sunsetter good reviews. SunSetter Awnings is a well-known brand and they were very good. Installation was fine. It’s just we had to wait for a considerable amount of time. They were waiting on probably their schedule. I had the 16-foot awning, an automatic model with a remote control, at my home at least three weeks before they actually came to install it. Still, they did a good job and everything was fine. I bought an awning because of the condition of our yard which was too sunny. Now, it's much nicer and we can enjoy the area.

We were going with some shade on our deck because after the fire, all our damn trees burned out! We had no shade! It was either the cost of a pergola or just go with the awning. But SunSetter made an offer in that brochure that I couldn't refuse. It had a free barbecue and a discount. The model I got has an electric control. It rolls on out and stops, then rolls back in again and stops again. I was also impressed that when the wind comes up a little bit, the awning coils back up and gets out of the way. It was a pretty clever idea. For the awning, we chose this grayish color that blends okay with the rest. Our house is gray and the metal roof is blue, then the awning is a darker gray than the house.

My sister had a SunSetter and it was really nice. When my husband put in a new deck and we needed some shade, we decided to get a SunSetter awning. Their team was wonderful, pleasant, knowledgeable, precise, and on time. Plus, they returned calls. We had gotten a remote control awning. It's motorized and pretty big. And it's tan with mocha stripes. The installers really knew what they were doing. It was a wonderful installation experience. We'd recommend SunSetter Awnings.

SunSetter did a good job of marketing. They were online and I saw a couple of infomercials on TV. There wasn't anybody around that I felt competed with the simplicity of it. It was getting very hot in the back of the house and when I decided to get an awning. I dealt with a local merchant of SunSetter and interacted well with them. They were very responsive and came out when they said they were going to. The installer that they had on staff was very professional and very quick. The motorized awning we bought is a brownish beige. It is very big at 18 feet long. It hangs about 10 feet off the ground. It extends down and has a fall of about a foot.

I bought an awning from SunSetter before and decided to get another one from them. It's an automated awning in tan and brown color. The installation went fine and the guys were friendly.

I built a deck and I wanted to be able to be out there. I looked at SunSetter Awnings and I could afford it. Everybody there was fine. I ordered the awning and it got here like it was supposed to. The awning I bought is 10x20 and remote-controlled. The installation went well. It was an easy process but the awning is a bit heavy. My son-in-law and cousin helped me put it up.

I have a deck on a lake and it's the perfect place to have an awning. SunSetter was the best around that I researched and their team did a fine job. I can spend more time out there now ‘cause the awning blocks the sun. I enjoy it very much.

The SunSetter awning is great. When we bought it, I thought that we also had ordered a cover for it. But we were happy with the salespeople up to installation. The service was good. We use the awning probably five times a week in this time of the year. The lights work very well and I didn't think they would be as bright as they are. The color is kind of a tan. The other people who have them in the neighborhood all have the same types of colors. I live in a Del Webb Community and they regulate the colors that can be put out, so that the community always looks pristine. So I didn't go with the big stripe or anything like that because the board wouldn't approve it.

I wanted an awning to go over the deck to protect from the sun and for the rain. I called SunSetter on the phone and everything was hunky-dory. I have the awning and it works beautifully. It's just that I'm still waiting for my awning's cover for about six weeks now and SunSetter never called to let me know where it's at.

We needed shade on our back deck and since my son has a SunSetter awning, that was what we decided to get. It was very good working with their team and I would recommend them highly. The awning we bought was 10 feet coming out and about 15 feet high. It's also got the wind thing but I don't think that works. We had left home and forgot to put it up once. It got windy and the awning flopped over and caught on the spouting. We did get it down fast though. That aside, we can now sit on the back porch in the evenings without getting burned up. We have two windows in the kitchen and the awning shades those too so it's cooler in the kitchen.

I have a little place on the back porch and I needed to cover it up. Because I also lived in Florida and I had a friend who had a SunSetter awning down there and was satisfied with it, I went with SunSetter as well. I got a motorized awning and I had a great experience with the SunSetter team. The awning is brownish-red in color and we’ve been pleased with it. It makes my back porch cooler. So it’s done a good job. I'd recommend it.

My backyard has southern exposure and when it gets so hot, I can't get out in my patio. Then in the afternoon at 3 o’clock, I get the western exposure and I have to go in the house. We purchased a SunSetter awning which was installed about two or three months ago. I ordered it through a fellow named Dave who lives at Port Townsend. I live in an HOA and I was told it wasn’t approved. And then, I found out it had been approved a year later. He worked with me and I didn’t have an increase in the cost. The awning arrived in about three weeks. Two or three days later, Dave installed the awning and showed me how to maneuver it. It was very easy. The awning is very big. It’s a remote and it has the metal hood over it and so far, I love it and have recommended it. In fact, one of my neighbors came over and she also has this south exposure. She ordered an awning through Dave and it was installed about a week ago.

Had my awning put up last year. Arms broke and came through my sliding glass door. Called SunSetter. Was to call homeowners ins. It was their product that failed. They don't want any part of their failed product. It is made of pot metal. Would never use again. Company does not stand behind their product. What a joke.

It's pretty sunny and hot so we decided to get an awning for our sun deck. We went for maroon-looking one from SunSetter and had it professionally installed. The SunSetter people were very nice.

We just moved in and we needed an awning. SunSetter seemed okay so we went with them and I had a very good experience. Their team was very good and we really liked their work. The awning is about 14 feet wide and has gray and white stripe, and we do have a wind sensor too. It helps with the shade of our deck and it's more comfortable now. Going with SunSetter was a nice choice to make.

A guy down a couple of blocks away sells SunSetter Awnings. He came and his guys helped him install them. The installation went fine. I've had the awning for six months now and I use it every day.

I actually have a motorized 18' Awning from Sunsetter that lasted 12 years however I had to replace the cover which cost around $350 on sale and it is already coming apart after 1 year and the company will not replace and they wanted me to purchase another new cover for $325. The replacement parts don't last. It would be a decent product if the replacement parts last.

I was looking at SunSetter years and years ago when I didn't even have a deck. I always liked the idea of an awning and I liked SunSetter's price. It's not false advertisement. I did look at some other ones but I did not care for some of the set-ups. Just 'cause the price is cheap doesn't mean anything to me. If you're gonna give something nice to do what I need, I'll spend the extra money.

We just moved in here and need to have an awning over the top of the deck. I read SunSetter's advertising, talked to people that have gotten that awning and did a little bit of research. I then decided that SunSetter was probably the best. Their team was great. They did the job very carefully and neatly. And after the installation was all over, they demonstrated how to use all the stuff. I had gotten a 10x12 awning that is gray and white with stripes. It's motorized and has an automatic feature. If it gets too windy, it retracts all by itself. It also has the side and front curtains.

The old awning was falling apart when we bought the house. We got an awning from SunSetter and they're good. We’re very happy with them. The installation was great and we’re very happy with the product too.

Our kitchen faces the east and the sun comes in there and it gets really hot, so we needed an awning on our back porch. SunSetter had a lot of options to choose from. We bought a 10x14 motorized awning and the team we worked with was great. The installers did a good job and didn't take long to put it up. The awning was expensive but so far, the overall quality has been great. We like that when we left it partially up and a big wind came up while we were gone, the awning automatically came back in.

We've been thinking about getting an awning for quite a while and couldn't make up our minds whether we want a permanent or a metal one but then we decided we'd like to have the SunSetter. We've read about them and they looked like the way to go. Their team knew exactly what they were doing and it didn't take too many times to get the awning up and make sure it was square. They also made sure that the front of the awning's height is exactly what I wanted it to be. I have no complaints with them whatsoever. I use the awning nearly every day. When we have these storms coming through, I don't roll it out. But any other day, I roll it out in the morning so that the patio will be cooler. And I spend a lot of time out there.

We got stuff in the mail and knew about SunSetter Awnings. I called two people and we got the one that was the cheapest. We like the awning a lot. We got one that expands and we got the lights. We haven't used it a whole bunch yet, but everything seems to be working very well. I am very satisfied.

SunSetter's team was wonderful and we had a good experience with them. The installation experience was quick and easy for the installers. Plus they were very professional. My husband had been wanting an awning for some time, and now we use it for barbecues when we have our family out here. We’ve got a lot of people that want an awning like ours.

I’m in a new house that has a southwestern exposure over the patio so I needed some shade. There are a number of neighbors in my community that have SunSetter. I have some friends whose immediate neighbors has had one for a long time and had gotten a second awning. There's also another neighbor who had just gotten their first awning and they were both very happy with SunSetter. Their team was wonderful and they did everything that they needed to do. The installation was really fast, simple, and everything went just like clockwork. The installers did a great job, let me know when the team was gonna be here, arrived on time and got straight to it. It’s nicely done and I’m very satisfied. During the day that it’s really hot and not too windy, I open the awning up and it shades that part of the house very nicely and keeps the patio cool.

Purchasing an awning was a whole lot cheaper than putting a screen and porch in, and we really didn't want a screen porch that covers up. The SunSetter awning is great. I love it. The sales rep gave us many choices and the installation was just perfect. The installers came when they said they would and left no mess. I couldn't have asked for a better experience, and that's very unusual this day and time.

For the last six years, we'd wanted an awning. SunSetter was said to be number one so when we decided it was time to get an awning, we used them. Their team was very nice and answered every question that we asked them. I had the installation professionally done and everything went fine. I bought a blue and grey awning and everything is working perfectly. Everybody who has seen it loves it. I would recommend them.

We lost some shade trees that were covering the deck. With SunSetter, everything went fine and I couldn’t have been happier. Our awning is motorized, retractable and has LED lights. The installation was done in no time and they did a good job.

Our home was destroyed by the flood with the hurricane Irma and my awning got torn up. My son is a plant manager for one of the subsidiaries of SunSetter so we decided to purchase an awning from them and their reps did a good job. The awning that I got was more of the cloth type one rather than the laminated sort. I got it in nutmeg which is a light brown color. I got the electric remote too. We did it that way. It’s 14 feet wide but the original one that was on here was 28 feet wide. It must’ve been a custom-made though. However, I have a big sunroom and the awning that I got on one end barely covers it.

We live in a mobile home, and I'd been wanting to get a carport but that was $10,000. The SunSetter awning was $4,200, so we decided to go with that. Personally, I think I made a mistake because we never get to use it. The rep told us not to leave it open when the wind is 10 miles an hour. 10 miles an hour in Florida whips up right now, so we don't leave it out. I just put it out today and it's raining, but I got it just over the porch, not out into the driveway like we want it. If we want to go to the store, we can't because we never know when a storm is gonna pop up. Other than that, it works real good. It goes out, and then press the button and it comes in. I'm not 100% sold on it, but I'm glad it's easy to use when we wanna use it.

I had an awning at my house that I had before this. SunSetter was right here in the area so I got them to install my awning. It went okay, except they forgot to put the windbreaker on it. But the installers were good. I got the brown stripes, and I'd absolutely recommend the SunSetter awning.

I purchased an awning from this company back in May 2019, at which I asked the company about making sure it would fit and work correctly in my backyard. I was told they don't send anyone out but I could order it and "hope for the best" but if it didn't fit after I ordered it I could return it and SunSetter would provide a return authorization label and send it back. They also claim that it is super easy to install (which it is not) had to call Handyman company which is one of the installers SunSetter says that they work with. Cost me $650 to have it installed to find out that it doesn't fit right in my backyard because of the overhand of my roof. When my awning is fully extended I have to duck under the awning (a lot) just to come out of it and I am only 5'4".

We get a lot of sun in the back of our house, and we happen to see SunSetter at the show. They installed the awning, and it went okay. But it was crooked for some reason and makes a noise. SunSetter was out here and serviced it yesterday, and they're coming back again.

I purchased this home a year ago and the deck that was already in the house gets sun almost all day. I knew that to enjoy it, I need it to have the ability to have some shade. So, I went with an awning. I've seen lots of advertisements and good reviews for SunSetter Awnings. The gentleman who was the local dealer and installer was wonderful and he was great from start to finish. He was very efficient and did a nice job. So, it's been a great experience. I'm enjoying it very much getting lots of use out of it.

We’re brand new in this condominium, and the lady had an awning before us. We are very happy with our SunSetter awning, but I am not happy with the guy that sold it to us, and I am not done with him yet. To begin with, he did not tell us everything available. I forgot to ask, “Does this have a wind sensor?” which the old one did. The guy never mentioned it. He should have been the one to remind, "Do you want a wind sensor?" So, we’ve got the awning without the wind sensor. We’re very pleased with the product, we were very pleased with the installation, but I have been after the guy who runs the show out of West Springfield, Massachusetts.

I needed coverage and SunSetter Awnings was the one that came up on Google but I should've done more research. The experience with their team was great but the rep told us that there were only a couple of sizes. He didn’t tell me that there were other companies where I could’ve purchased a larger one from. I ended up with a size 16 but I wanted something that was closer to 24. My sister’s house had a gigantic awning and I didn't realize until I went there how big it was and then, it was too late. Also, SunSetter was gonna give out a cover for winter, but it still has not arrived because it’s on backorder. Still, I would recommend them. I just wish the awning was bigger.

I love SunSetter. I was looking at their awning on TV and I got like a patio on my back porch off on the back, and it was hot, and I thought that I would want it. The installation of my awning was perfect. Everything is perfect. All I have to do is mash the button and my awning rolls on out. I already recommended a friend to SunSetter.

We were in a motor home and going all around, but now we're pretty much homebound since my husband had a stroke. By getting an awning, we could go out on our patio, sit there and have protection from the sun. We kept getting mailings from SunSetter and decided to go with them. Our awning is electric and the stripe has a deep burgundy with white and brown. The installation was very nice and quick. They knew what they were doing and did a very good job. Everything was great and we'd definitely recommend.

I ordered the 20ft XL motorized awning back in Aug 2018. The package deal was better than just buying the awning, so I did this. It came with front and side weather breakers. The front will not work due to the deck steps being in the front. I received the weather breakers in October 2018, so they were never installed. I called SunSetter to see if I could return them. I was told you only have 90 days to do this. I couldn't locate this on my paperwork. The person said sorry try to sell it on eBay. I would have thought they would have done something since it has never been open and I paid a lot of money for their product. I was even expecting a handling fee. I won't be buying any more accessories from them in the future. That's just poor customer service.

our community faces a heavy west sun, and so we went together as a group to get awnings. We had to approach the association for approval first, but then was recommended a particular gentleman to come out. He did a little show for the association, and those of us that wanted to buy them jumped in. Our association limited us to a certain amount of options, but the gentleman did talk about a couple of other features that we could add, which was good. And then the installation crew came out, and those guys were very quick and thorough and was all good. The SunSetter awning is a very good quality product.

We love our SunSetter awning. It's made a tremendous difference. It's working great and we're very satisfied. We had just moved to this house a year ago and we face west. We have big windows on the west side so we needed the awning to block the sun and the heat. We had a family member that had a SunSetter awning and we had also known about them for years. We called the local sales rep and he was very nice. He came out and we looked at the literature. He went through everything with us and showed us all the different options so that was great. There's only one negative. We did have a wind sensor put on it but that has not yet worked. We did have one time when it just caught us off-guard and we had this big gust coming. It was blowing like crazy and the wind sensor didn't work at that point. So we were wondering if that is worth the cost of having that.

The other awning was broken and nobody knew how to fix it. And I didn’t like it. It hadn’t operated good so we decided to get a new one. My SunSetter has got an electric motor and it seemed simple to put up. It was only about an hour and half. The installation team had to take the old one down and they were respectful and nice guys. I haven't had any problem with them at all. I'm satisfied with SunSetter. A friend of mine got one and he likes his, too.

Everything’s going good with SunSetter. We’re satisfied. Our experience with the sales representative and our experience during the installation were all very good. We have a table and chairs out there and with the awning, we’d go out there and sit. Sometimes we eat out there if it’s not too hot.

Realized after the death of my spouse that the awning was tearing apart. The completion date was April 3, 2014. The rep was nice on selling his product and accepting check. When it appeared it was not installed correctly, we called him. Twice he came out and was very rude. The last couple of years were spent being a caretaker and letting other thing go.

I had a SunSetter but I was not using it as an awning. I was using it as a door. But I had an umbrella on the patio which broke so I decided to do SunSetter Awnings. I had my contractor install it. I have it on a steeper pitch than you would normally have it on so it covered more of the late sun. The advantage of a deeper pitch is the rain doesn’t buckle it. But I have a suggestion for SunSetter. They could have a rain sensor so when the awning is out and it rains, the rain sensor will pull it back just like the wind sensor.

We bought a condo and the patio is situated in a situation where we have full sun almost all the time. So, we felt we needed an awning to allow us to sit out there and enjoy the patio. The condo association recommended only SunSetter and a particular color which was why we went with SunSetter. We got a motorized PRO and the installation experience was great. From the time the installers got here to the time they left was probably 45 minutes. It was smooth sailing from the get-go.

I purchased a Sunsetter awning 7 years ago.. with the more expensive fabric and wind sensor. After 7 years the unit stopped working. I call Sunsetter customer service and ran through many test procedures. They said I needed a new remote control at a cost of $51.00. After getting the remote the unit still did not work. I called back and another customer service person had me go through all kinds of test procedures again. This time they said I would definitely need a motor at $460.00. In order to change the motor on this awning I have to get on a 26 foot ladder because the motor side of the awning is that high.

We’re very satisfied with our awning from SunSetter. We saw an ad in the paper, and we had a need for an awning for cosmetic purposes, and also, protection from the elements. The team at SunSetter was super. They did a terrific job. If I had a need for an awning, I’d call SunSetter again.

It's a hot summer and the side of the house that we have covered with the awning is uninhabitable. You couldn't even use it. So, it was a wasted area and really bothered us, so we started talking among the condo neighbors and that was when we came up with the idea of getting an awning. We had one of the neighbors kinda take a leap with this and present it the HOA board, and he picked SunSetter. We were comfortable enough with the commercial, but then when a representative presented to members of the condo community, we liked what we heard and we focused in on him. Our experience with our SunSetter awning is really good. It's kind of a darker beige, and all of the ones in the community are the same standard beige. I wish it went out further. I know they vary among the width size, but in terms of the length, we were told that 12 feet is the most it'll come out.

I needed an awning and since I’ve seen SunSetter on TV and I've got a lot of their in-mail advertising, I chose to purchase from them. I had an excellent experience with their team and I was impressed with their knowledge. The selections they offered were perfect and I went with a motorized model. The installation was also excellent and my SunSetter awning has perfectly met my expectations.

I heard that SunSetter was a good company. Their rep was professional and I got a nice price, but the advertisement on TV talks like they are a whole lot cheaper than what they really are. Other than that, the awning is doing okay so far. The installation was fine too.

SunSetter Awnings' rep was as helpful as helpful can be. He was a rip-roaring alcoholic though. I don’t know what he was doing driving around Tucson in that shape, but he took my order, gave me some good advice and sent out a crew of guys to put the awning up. The installers put it up in an hour. The selections I was given were pretty good and I bought a motorized awning. It’s a little warm underneath it, but that’s Tucson. But at least, it’s in the shade. I’d recommend SunSetter to anyone.

We tried purchasing SunSetter a long time ago and we got it through Costco. But they got lost three times and they could never deliver the product. So, we just gave up on it. Then my daughter got one from Leroy. So, she gave me their name and I called them. Then Leroy and his wife came and spoke to us. They were very professional. They came up and put up two motorized awnings because the windows are on the south side of the house. The installation was terrific and they kept everything cleaned up. I like the shade from our new awning and I’ve enjoyed the push button.

We have windows on the west side, and it gets really hot out on our deck. We wanted to have some cover so we could go out there and enjoy the view but not be roasted. My husband purchased SunSetter and apparently, he called our local dealer and was going to order it from them. Unbeknownst to him, the phone call was transferred to the factory. He ordered it from them, and we wanted it installed. But when he went to call the dealer to get it installed, they told him since he wasn’t a customer of theirs, they wouldn’t install it. So, it’s sitting in our driveway the same as it came a month ago. He tried to call back the factory and nobody was interested in hearing about it.

I was happy with our SunSetter that we had for years. However, it wasn't automatic and we didn't get it in during a windstorm here so it got twisted and was torn up. We decided to replace it and went for an automatic this time. The rep was very helpful, and though it took them a little while to get everything, electricity stuff, the awning worked fine. It was put up in no time. I got it on my deck. And we use our deck a lot with it, more than we would without it. I also have flowers that I store, and the awning keeps it a lot cooler inside there. It really helps. I’m perfectly happy with my SunSetter and I recommend it.

My husband just recently became disabled. They put an addition on our home and a little deck outback outside the addition. It didn't have any coverage. I wanted him to be able go outside and enjoy being out there without getting sunburned. I felt like SunSetter was probably the best way to go or something that at least has some kind of name to it so I went with them. The company who came out went over everything with us and gave us options on different colors and different little fancy things. We ended up getting the LED lights added on to it so we can be out there in the evening. They were really nice. After we talked to them, it was not even two weeks that they came out and installed it, and it was done that same day. They only actually took a few hours and they cleaned up everything. It was like they were never even there so that was kinda nice.

We've been in our house for one year and last summer was just too hot to sit outside without an awning. We had friends that have a SunSetter awning. The SunSetter team was helpful, very friendly, and thorough with us. We bought a tan colored awning, very neutral to match our house and to pass neighborhood HOA. And it’s close to being the largest. It retracts and we got the option with the lights underneath.

We had a SunSetter awning on our house in Belle Fourche. We liked that one a lot and we decided to buy another one for this house that we purchased. We have a big window and a door on the west side of our house, and the patio was out there also. The awning is motorized and we ordered the color to match the paint on the house. We’ve got it installed on our own and we didn’t have any difficulty with it. We just had a few people here to help us ‘cause it was 15-footer and pretty heavy. We really like it because we can now sit out here in the evening and it’s like having another room on the house.

Friends of ours had SunSetter installed and were very happy, which made us go with SunSetter. Everyone, from the salesperson to the installer, was very professional. I was impressed that they returned my calls when I called, which is not something that happens all the time. They also kept to their word of when they were coming. I had one outstanding item that has to do with the cover for the awning and they've assured me that I'll get it. It was very comfortable and no major concerns at all. The awning has met our expectations by far and I would recommend SunSetter.

The sun kept getting hotter and hotter on our back. Also, we have a huge patio and we like to entertain, and people kept staying in our house instead of out in the patio. So, we decided to get an awning and we purchased the Pro 17 x 11 Platinum Awning from SunSetter. We looked at three others but we didn’t like their look, style or price. SunSetter's team was wonderful, too. We called their 1-800 number and they told us that there was a local contractor in our area. So, we contacted them. The rep who came out showed us two different sets of fabric then they came up with a newer set. We ended up picking the darker one which is almost brown and I love it. That one’s supposed to be the longer lasting one and the more sun-resistant. It was different than the original and we got the features for the shade added as well as the wind.

A friend of mine had a SunSetter awning at their house and I looked at how it was set up. I purchased an awning with navy blue stripes against a cream background and it was installed pretty quickly.

I got a SunSetter pamphlet and that sealed the deal. They had a very good selection and I'm very happy with my selection. I got a motorized awning. Their people were excellent and I liked their speed. They said it was gonna be a month but and it ended up being about four or five days, so I wasn't quite ready for the awning yet. But the installers were very professional and got the work done quickly. The awning has been everything I expected it to be.

I just moved into a new home and needed some cover on my back porch. Another person in the community recommended SunSetter Awnings. Their team was very polite and thorough. Also, the installers did a fine job, were respectful and courteous. It was a good experience.

We saw an awning at our friend's house and we went with the company that they used which was SunSetter. The salesperson was good. We had a little issue at the installation where they blew a fuse on the outlet in the garage. We didn't realize there was even an outlet there so then we were having trouble. We couldn't close the garage door. We were trying to figure out down in the circuit box. We couldn't see it, so we didn't know what happened. When we called and asked them about it, they didn't tell us. That was very frustrating, but it's minor.

I purchased the 12 feet laminated awning and we got the remote with the wind sensor. We have just a small home but we get the morning sun, and it comes in through our sliding patio doors. One of the first things I do when I get up in the morning is put that out because that makes such a difference in being able to use the back of the house. On their end, the SunSetter reps were professional and they knew the product. However, their flyer is very deceiving. It says you get this and that free, “Please call your local representative.” It makes you think that if you go through your local representative, whose name is right on the envelope, that those free things are going to come. Also, we could’ve ordered it direct, but then it was dropped at our door, I had to take it off the truck and then I had to find somebody that was going to be able to move it and put it up.

SunSetter's rep was very well-informed and I was so happy with the options I was given. I got the model with a remote. The installation was very good. I was impressed with how fast the installer did it and how good he was. Plus, he was very meticulous with things. So far, everybody likes the awning, especially us.

I've been wanting to have an awning in the back and SunSetter was the best thing. I got a two-color awning - beige and burgundy. The installer did well. The only problem I have now is when it rains, it doesn't wanna work. It's like there's no power going through. I have to wait for the sun to dry it for it to start working. I thought it was broken. Other than that, the awning is good so far.

I like our SunSetter awning very much. We have it in front of our garage where we sit quite a bit. It keeps the sun off of me, and when we have a garage sale, I put stuff out underneath it. It’s a motorized one and they did a good job installing it. I just don’t like the side curtains that I bought and would like to sell it back to them. Other than that, I recommend it.

SunSetter was highly recommended and advertised. It also seemed to suit the bill for what I needed. I had a slab that was already poured and was used, but nothing to keep the bright sun on that west side from coming in that’s why I went for it and called them and asked them to come out. They did the installation very quickly. It was done beautifully and I really enjoyed it.

I had a very small patio out in my backyard. And the aluminum awning needed to be replaced, and I wasn't so sure what I was going to do. And my son has a SunSetter and he just loves it. So, I thought I'd try it. I just needed a little bit of shade out in the back, and I just picked a plain color. I just wanted a basic covering. And I wanted the windimizer. My son said that would be a really good added feature in case I wasn't home and a wind picked up.

SunSetter was very professional and did a very good job. The guy that sold us the awning was very helpful. I bought a motorized awning and it was a little on the expensive side. The installation was fine though and their guy explained everything. I asked him some questions and got all my questions answered so I knew what was going on. I like that the awning keeps me out of the sun. It is a very nice awning and it has lived up to what I’ve seen on TV for years.

SunSetter has been in business for a long time, and I've known them for a long time too. I also know people who have owned SunSetter awnings for a long time. It's a good product. I worked with a contractor in getting mine and the experience was fine. We sat down at the kitchen table and the guy went through a notebook with me and showed me different options. I got the first one, and then a year later, I got the second in matching color. My awnings have a sensor and would retract by themselves if it's too windy. However, they're not quite the same. They're not calibrated the same way as one is much more sensitive than the other. I'm wondering if it's a preset at the factory that you can't touch or is there a way to adjust it. Other than that, I would recommend SunSetter.

We have had several motorhomes that had awnings on them so we were aware of SunSetter Awnings and how much we liked them. We live in Nevada. Our patio faces west and we get the afternoon sun. We love our SunSetter now. It's excellent. We were kind of limited by our HOA so we ended up with the beige one. The lady we bought it from was great. The installers were very friendly and were happy to explain what they were doing. They did a good job.