SunSetter Awnings Reviews

d.The seller and installer of our SunSetter awning were pretty good. Initially, we pushed the schedule of the installation back because we weren't ready as we were having other work done. So, it was installed about a month after we ordered it. We're pretty satisfied with the awning, although I'm monitoring a possible issue that I may have to call the installer back out.

We added an extension on our patio and we needed to cover that part when we face the west side in the afternoon and the sun is really hot. We got a retractable awning from SunSetter and it looks real well. Also, we had good service from them.

SunSetter did what they said they were gonna do. They were prompt in their installation and demonstrated how to use the awning well.

The sales rep was great. He showed us our choices then we picked what we liked. He told us what size board we should mount up there which was bigger than what we planned on. I got to pick the fabric that I wanted. We got a couple of extra things like the retractable, and there is a sensor on the retractable. It'll close itself. We also got a covering on top of it so that it would stay clean when it retracted. They had three men for the installation. They were done in half an hour. I'd recommend SunSetter to anyone.

The salesman did the measurements and gave me accurate prices. He also gave me a choice of colors. We did the order and he gave me a nice discount. They wanted half down and five payments. We said, "Can we do half down and 10 payments?" He said, "Let me talk to my boss." And two hours later, he called me back, he said, "My boss said that's fine."

The installers did a very good job, although we had a little bit of an issue getting it scheduled because of the weather. I'm very satisfied with the whole thing.

My experience with them was perfect. They knew what they were talking about. The installation only took a couple of hours and everything went well. The techs cleaned up. I got an awning that works by electric and it has lights. It also has automatic retractability. The quality, color and durability of it looks good.

SunSetter was very prompt with doing everything and giving me the estimate. We got an automatic awning. The techs put it up and it looks nice. The only issue I had was that after I purchased it, there were all these incentives I was emailed. But I didn't qualify for them. One email was with $1,300 worth of things where I would get the cover and the lights. It was frustrating because I didn't get those things.

I've known of SunSetter Awnings for 40 years and when we wanted to put an awning on, I knew they were reputable and I went with them. For the installation, they called and said they were gonna come on a Friday. That Friday was really gonna be complicated for us but I would have made it work for them. But the tech called me on Thursday and asked if it was okay if he came that day. It was so much easier. They came and they were clean and nice people.

The sales rep was very knowledgeable and easy to work with. He was very responsive and everything was done right away. We got a 20 x 13 foot awning with SunSetter material. The installers were very quick. It has a remote but if electricity is out, we can crank it. It's amazing and huge. It covers our entire deck. However, we've had an issue with the awning coming back in by itself. But that has only happened once and otherwise, everything else is great.

When they installed our awning, it was very quick. SunSetter is a reasonable thing to do if you need a removable awning.

I was trying to put an awning on my floating dock. I have a two-story boathouse and I needed it partially covered and I couldn't get a permanent awning on it without coming too low. It's a 30 x 30 platform and 20 x 30 was already covered with a roof and I needed to extend that out to the other 10 feet. I decided to try SunSetter and called the local guy down in Ocala, and he was phenomenal. He was here the next day, sold me on the awning, and he was very professional. The installers and the owner were very professional as well, and installation was great. The installers came out when I scheduled it, put up the awning in half a day and explained it well. The quality is great, and the cost came out less than I was gonna have to pay to have an extended aluminum roof. Plus, this one is retractable, so I don't have to use it all the time.

SunSetter Awnings is a good company. And they have good umbrellas. They did a good job and got it done in no time. They were very professional.

There was an existing SunSetter awning when we bought the house. We got a new one to replace the existing one we had. It was the same thing. It's as functional as the old one was. The one we had was just old and torn, so we replaced it with exactly the same thing that we had minus the part that we didn't need. So, it made it a little bit less for us. We did get the wind sensor for safety. Overall, the service was great. It's just they were very expensive.

I love SunSetter, but I ordered lights and I'm a little upset about that because they don't have the lights. They said they were gonna get it. I still don't have the lights and I'm not happy about it. I want my lights. Other than that, the people who installed them were super great. They called, they told us when they were coming, they came exactly the time they said they were coming, and they weren't even in the way at all. We didn't even know they were here half the time until we went outside to see what they were doing. They were very professional and not personal but personable. It was a great experience. The guy who sold it to me was wonderful. I even bought his book.

We tried a couple of different awnings and they didn't work out. I read reviews and it looked like SunSetter was the number one seller in the country, so we went with them. I liked their rep. He was very knowledgeable, very polite, and courteous. I highly recommend him. I liked the installers a lot too as they were very knowledgeable and polite. They got the job done in a very good and timely manner. All in all, it was a pleasurable experience working with SunSetter. Being in Florida, we got the awning because of the sun and the heat. We have one with the remote. So far, we've had a few days out where we enjoyed the awning.

The rep was relatable and informative. He was a nice guy and he did a good job. We went with an awning with the remote. The installer showed up when they said he was gonna show up. I told him, "Just call me before you get done." By the time I got done, he was cleaning up. He showed me how everything worked.

We had an awning in our previous house, and we bought a new house that has total sun exposure. We have a deck off of our main floor, so we decided to install an awning to have some sun protection. SunSetter was a pleasure to work with. The representative was personable and truthful. He explained everything and came up with good options. We'd already purchased one previously, so we knew what it takes to install them. He gave us what promotions were going on and discussed them and we decided on it. I got the motorized ones. We did measurements to make sure everything would work. The install team did a great job, showed up on time and cleaned everything up perfectly. They installed the wind sensor and gave us the covers.

Their awnings have all functioned exactly as I needed. Working with their team was very positive. The installers were on time and had it installed in a couple of hours. They walked me through everything. My new awning looks every bit as good as my last one. I definitely recommend SunSetter. It's a good reliable product.

SunSetter came out pretty quickly. They made the measures. They followed up timely with me, informing me about the delivery time and the installation of the awning. Then they came out on time on the scheduled day. They installed it. Then I couldn't use the awning for a month because it was still winter, and it was raining around here. I used it the first time probably three weeks ago, and I noticed that I still had direct sunlight in the middle of the part that was supposed to be covered by the awnings. I reached out to them and in this particular aspect, I was not really pleased by their follow-up. I called, and they didn't respond. There was an email that they finally responded. They were supposed to schedule a site visit to my place to check the reason why or to show me why they think they did a perfect job, but they never did.

We bought our first SunSetter awning a few years ago at our old house we sold last summer. Once we moved in last summer to our brand new home, we knew we wanted to put a SunSetter awning on. We reached out to our agent for the second one because we only moved about nine miles. He's very knowledgeable. He has many years of experience. We liked working with him the first time, we worked with them for this awning. The fitting was really good. We got the electric awning. It's got a wind sensor. Occasionally, we forget to pull it back in and so the wind sensor will pull it in. The one feature that I liked before was the LED lighting facing down toward the floor. Now, the LED strips are on the top side of the arms so you get the indirect lighting but it's not as bright.

I like the fact that I could have the awning out when I needed it and retracted away when I didn't. I spent some time researching what I wanted. So I pretty much got down and told Sunsetter what I wanted. They explained everything thoroughly to me. Then we went forward with ordering my covering. It went very smoothly. David was great. He called me beforehand to schedule a time to come out. The installers were right on time and got right to work. They had it done in a few hours. It was up and working.

Working with SunSetter couldn't have been easier. I'd recommend them. The gentleman was super knowledgeable. He came out and took my measurements. Everything went exactly as I expected, only better. The awning looks fabulous. I show it off to people all the time. They think it looks great. I got the lights in it too. It lights up the whole patio.

I wanted some shade on the back patio instead of using an umbrella. I went with SunSetter and when I went online, they said to find a dealer near me. I checked the dealer in Longmont. Tom was our guy from TCS Solutions and he brought out fabric samples and pictures and how it would look. It came with a motor. Everything was fine with getting the awning ordered. He told us it would take about six to eight weeks because they make them. That was all fine. When we never heard from him, we contacted him and he said, "Yes, I just did look into it. It is in Denver. The freight company needs to call you and deliver it to your house, then you call me I'll come and install it."

I wanted something to cover up the back patio. It was a south facing patio and I wanted not only to use a whole house fan to bring cool air in. It would be nice in the summer to be able to sit out there and enjoy it rather than plot myself out in the sun. I did SunSetter Awnings and their guy Matt was really nice. He was very friendly and it seemed like he knew what he was talking about. The people who set up the awning seemed very experienced and they got it up quickly.

My wife picked out the colors when the rep came over and gave us the estimate. We ordered the awning, and then the installers came few days later when the order showed up. It took them about an hour and a half to put it up. There were about four guys because it's a pretty heavy unit. They showed me how to use it. Then I paid and thanked them, and they went on their way. Sunsetter was very adept with what they were doing, and very quick to respond. They were very pleasant to work with.

The sales rep from SunSetter came right over and told us what would work. We told him what we wanted, and we got what we wanted. Everything was good. The installers did the job very professionally and told us how to use it and everything we needed. I like the awning. It works great. It's easy to use. It shades what we want.

The awning looks great and everything is fine. I'm happy. I'm hoping it will hold up for 10 years like they said.

The SunSetter awning is great. The guys did a good job to put it up. They left the cover for the end for the winter and I had installed it myself, which is a pain in the neck to do. With the way it looks, it is really not even worth putting up. I can't believe they don't have something better. I thought it was simpler. I took it out of the package and it was a couple of hours ordeal to put up and I wasn't happy with it. There are these clips that go on to it that you're supposed to tie around it somehow to hold it. There's no way in the world that these clips would hold this cover on it for the winter. It's impossible. Other than that, I like the awning. I tell others to get it.

The SunSetter rep was great. We knew what we wanted when he came. He answered all our questions and we had no problems. We have the awning up on the roof. We are satisfied with it. We put it out a couple of times to try it and we really like it but we have had horrible weather, so we really hadn't been able to use it. It's gonna be really nice once we’d be able to use it. We're going to use it because we have a bi-level house, and when they built it, they made a mess, and whenever it rained, the water came into the basement. So, we put a patio all the way across on the upper level and fixed it up. We spend a lot of time up there because we're not young anymore and sometimes sick, and it's been very nice for us to sit. We used to have one of these canopies but they only last about a year or two and then it fell apart. So, we decided on the SunSetter.

Sunsetter has a good selection of awnings. The color choices were very good as well. I was very happy with the selection and the color choices. Also, they weren’t pushy at all. I got a wide, green stripe and then a smaller ivory stripe. Our local guy who lives right up the street was awesome. It was a very easy process, and he got me all the information I needed. Then I had it installed within a couple of weeks. It was very fast. The installers were great guys. It was super cold outside when they did the installation. So they weren't able to completely finish because the cables and the wires were so stiff because they were frozen. They couldn't do anything more with them.

The customer service of the local dealer and the installer was amazing. The guy who measured the house was very efficient. The owner of the franchise here came with the installers and supervised it. They did a very good job of putting it up and showing me how to run it. The awning is of excellent quality. It has a heavy-duty metal frame and the fabric is good. I got LED lights under the awning and it also has a wind sensor. If the wind is too high, it closes up.

The SunSetter tech was good and he finished the installation within an hour. He said that if it's windy, I should put it in and I'm not taking a chance. The awning is what I wanted and I'm satisfied. I mostly got it to keep the sun off the front of my house and so far, it does that.

The customer service team was terrific. I was impressed with the rep's knowledge of the product. The installation went all good. It took about three hours.

These folks over at SunSetter have absolutely no idea what they're doing. They called me several times in a row from someone's cell phone (a 413#) at 6:30pm on a Friday to say there's a problem with my credit card. Well, not giving that info over the phone to some random guy just because he's from SunSetter. I explain that I'll re-place the order tomorrow with a different card, he says ok. I do that. Original order status still says "Call" so, we should be good, right? Nope. They then (as I understand it) process both orders... despite never receiving updated card info for the first order and not that anyone reached out and told me they were going to re-attempt the card charge.

I got a retractable motorized awning. The installation was simple and quick. We use the awning almost every day. It's fantastic. If a retractable awning is something you are looking for, SunSetter is the way to go.

The sales rep was excellent. He gave me all the information I needed and explained why I should have this and why I shouldn't have this. So, I was very happy. The team who dd the installation was very good. They went through all these details with me and we went through the settings to make sure they were what I wanted. It worked out fine. I had an issue with the sensor going off by the wind and I was able to get ahold of SunSetter. Apparently, when I tried to adjust the awning, I had to be on sensor one. I had all the sensors split up. So, all I had to do was hold it. The rep did it right over the phone with me, so it was very easy. We're very pleased with SunSetter right now and hopefully, it’ll stay that way for a long time.

The SunSetter sales rep was good. The installation was really good. The quality of the product is also good. However, the sizes were lacking as far as the awning. I needed it longer, the same width. But they don't set it up that way.

The variety of awnings from SunSetter was very nice. The one that we wanted ended up being 18 feet, not 13 feet, which was sufficient. Then, it was just a choice of the fabric that they had. The installation crew was excellent. We ended up with three guys and they were all very thorough and explained the product after it was set up. I was very happy with them.

My experience with SunSetter was excellent. The representative knew more about what needed to be done and what should be done with the awnings, and installation was great. I use it almost five times a week, and so far, so great.

SunSetter was great. I had an excellent experience with the customer service and installation teams.

I was reluctant to start doing business with SunSetter because they didn't have a showroom. I had to do a lot of background checks to see they were legitimate. The gentleman who is a franchisee came with the book and we got to pick. Everything was legit. They didn't seem to have a lot of choices of colors that I wanted though. I decided on a neutral one, and it's working out fine. They came as promised. The price was a lot higher than I expected, but it seems to be a durable product.

SunSetter Awnings' product is superior to most. And the installation crew was easy to work with. Sunsetter has been upfront. There's no need to look anywhere else.

Everybody was good to work with. From the time we ordered the awning until it was delivered, it was three weeks. That's what he told us when we ordered it. We're looking forward to enjoying it once we need it.

Two gentlemen came to put the awning up and they were very professional and did a good job. We have the motorized awning and my wife was able to pick out the color she wanted. Plus, it was a certain size that had to be worked in within a boundary area. We had a good experience and we’d highly recommend SunSetter.

The sales representative was wonderful. But the lady in the office who claimed she's the office manager was terrible. She was very flip. I even told the guys when they came to install the awning that if I had met her first, I wouldn't have done it with Sunsetter. But the installers were very nice and they did a really good job. I'm happy with the product. I love it. It looks good. As far as I'm concerned, it's the prettiest one in the neighborhood.

We moved into this little townhome and there was too much sun on the lanai, we couldn't enjoy it. So, I promptly called SunSetter and then they put me in touch with the dealer in Ocala. The gentleman came out and measured it and told me how much it would be, and we picked out the color and wrote a check. It's one of the best purchases we ever made.

SunSetter's sales rep was great and he did a great job. The installers were awesome and very professional. We highly recommend them. So far, we love our awning. We're on a lake and when we get off the lake, we want to sit on our screened-in porch. But with the doors open, the sun just bakes us. This will help us where it will give us more shade.

The installers of our SunSetter were fine. They installed it quickly. I would recommend SunSetter.

I moved here to the Tampa area a year and a half ago. In my old house that I came from in Vero Beach, I bought one of SunSetter 10 years ago back in 2010. I loved it then. I had to leave it there because it was attached to the house. When I moved here, the people who were here before me had left a gazebo. Then in one storm, the whole thing got ripped apart. I took it down and I really needed the shade. I just put it up again. I got a new one. The only thing was it was about $1,800 more than I paid the first time. Things went up, so I had no choice. I bought the one that came out 13 feet so it covers the whole entire patio. It also has a remote control which use to open and close it. You could stop it halfway. It also had lights, which I really like. You can put it dim. It also has a wind sensor. If it gets windy all of a sudden and it bounces a couple of times, it will automatically close.

The installation experience was great. It was easy. On the other hand, getting the product to our house took us almost eight more weeks than was scheduled. The rep said it was due to the plant didn't have the material, so I said, "Well, if we can't get this, let's don't wait, let's get something else." We went with a different awning and the material on it feels more like a cloth. There's a motor that's part of the awning too.

Everyone was friendly and helpful. They answered all our questions. Working with them was a very good experience. The installation of of our SunSetter was super easy. The techs came when they said they were going to. They explained everything as they were doing it.

With SunSetter, I knew what kind of quality we're getting. My brother-in-law and I put the awning up. I've done some of the installs with my father-in-law a few times, so I pretty much knew what we were doing. I've noticed, and it's not really a SunSetter manufacturing problem, the remote and the way they sometimes don't work right out of the box. Other than that, it holds up pretty well.

SunSetter Awnings was a great company and the easiest to deal with. The price wasn't that much different from the other ones, but the company was outstanding. The installers showed up and finished when they said they would. They were so good that we've recommended them to various people. The people next door, I had them one put in. And my sister is gonna have one put in as replaced awning. Now we can sit out on the deck and not roast. We're so happy.

SunSetter had good response and they worked with me. They came out and gave me a fairly reasonable estimate. Nothing's cheap, but I thought they were good value. There were two guys who came for the installation. Then I had them come back out. There was an awning cover that I had and there was a bunch of screws, nuts and bolts. I called and said, “Listen. That thing isn’t gonna do me any good for the winter if I can't put it up.” So, they came out after that for a nominal charge. They put it on and they were professional as well. We enjoyed our awning. It was good shade and it looks like a nice product. We got it later in the season and I wanted to make sure we had it covered so it would stand the winter, and I made that happen. So far, we're quite pleased with it.

We had a couple of issues once we got some of the siding off but they were able to work around it and everything went fine. We use the awning every time we're out on the patio and it works real well.

The installers were really good and they were very courteous and respectful. Unfortunately, the SunSetter awning did not last. We have a lot of rain and wind and because it was made about a foot longer, it fell apart. I paid 5,200 for that thing and it wasn't worth 5,200 at all because the patio could've been built for less than that. Even though we're a military family, the awning was still way over my budget. Now, we're waiting for one of the pieces to come in to repair it and I don't know what that's gonna cost me. SunSetter is worth it but the price has gone up so much more than what it used to be.

Everything clicked right along with the sales rep of SunSetter. Things got done like they said. Matter of fact, they were faster than I thought.

SunSetter Awnings had a guy come and he was very nice. We got an awning for our dock and it rolls out. I like that I can extend it even more. I would recommend Sunsetter.

The install took a few hours, and it went perfectly. We're very happy with the awning. I'd definitely recommend Sunsetter, and the installer that we had.

Everything was pretty effortless. Sunsetter followed through and got the work done. There was a small tear in the awning, so they ordered a new one and brought that over in about a week later. It works great. The installers were good. In fact, he gave me his phone number and I had to call him once about using the remote. He answered his phone and helped me out with it. So they were very good with the instructions. I like the quality of the awning. Everyone likes it. My friends come over, and they're like, “Oh my gosh. So nice.” I had a good experience with Sunsetter and I'm real happy with the product.

We made the awning as long as I wanted it and got the color I wanted. We had a little problem with the installation at first because my son is in construction and they didn't use the right kind of caulking and he said, "This is indoor caulking. It's not for outside weather." He made them take it off and redo it. We had to put the awning on the roof because we couldn't put it where normal people put it. But we finally got it all done and they were very pleasant about it. They did it without any complaints.

The awning we got has a wind protector and it's automatic. It's got everything and I love it. We've been using it all summer and the quality is great. We sit out in the morning and the sun is very bright back there. It covers the back so we could sit in the summer and it's not so hot. I use it all day.

The SunSetter sales rep was very knowledgeable and good. The installers were also professional and did a good job. The only thing I've noticed when we're using it in the rain, it seems to puddle at the end. Then when I tracked it back in, it all just splashes down. But I'd recommend it, especially in the summertime.

For the most part, my experience with SunSetter was fairly good. Everybody was nice. We had to have the awning material and the remote replaced. The lights weren't working. It didn't go easy, but it seems to be okay now. The installer was very nice. Brought somebody with him, but the wiring for the lights was left hanging. I was gonna have to get zip ties to neaten it up. But when they came out to replace the box that controlled the lights that weren't working properly, that gentleman said, “This is not right. This should be all neat. I'll fix it.” He did and he did a very good job of it.

We looked into SunSetter Awnings, and we talked with someone on the phone. Sunsetter scheduled someone to come out. And we went through the process of what and how to do it. We decided that it was something we wanted to do. So, we contracted with them. The first time we had two awnings, because the way the deck was made, we had two. They were side by side. We couldn't get one that was big enough to stretch the whole length that we wanted plus one needed to come out further than the other. There were some differences in the way that the deck was designed. And we saw a color that we like. It was a stripe color and it was automatic. We had covers for it for the winter. And it was easy to manipulate.

I love our SunSetter awning. It's big and has black stripes, and has the remote control.

The installation went very well but the awning didn't take care of all the sun problems however. Other than that, my experience with SunSetter was all good.

The sales rep was concise. We went right through and were done within half an hour. For the installation, I had to call an electrician first and have an outdoor plug ready. Then two men came out and put the awning up. They also gave me a hand crank in case the electricity went out. I love the awning. I love pressing the button. It takes less than a minute to come out and it's quiet.

I told the installation team where we wanted the awning set up and they set it up then showed me how to use it. I love it, so far. It's easy to use. It's just a push of a button. I also love that it comes with a 10-year warranty.

When I started researching SunSetter Awnings, they came up and there was a location close to me that they were able to send somebody out and take care of us. What I like is that the rep wasn't pushy. He just gave us the information and let us make the decision. He was friendly and knowledgeable. He had a book that showed all the different options and colors. He covered what was available. It was a good experience. After the installer was done, he visited with us on our deck and he was very friendly and interactive. We liked him.

My house faces the west and where the kitchen is, it got hotter than heck when the sun was out. We decided to look at SunSetter. We had this guy out and he said they were from SunSetter. They come put in the awning and charged me. Everything was fine but when I had wind damage from the storm, a guy out of Windsor Heights came out and he said my awning was not a SunSetter. The guy that came initially was fired by him. The guy from Windsor said he won't give me crap and he replaced the whole thing including the railing. He did a good job and I was satisfied. He was fantastic. My awning has a remote control, wind sensor, and lights in it. It's a nice and beautiful awning. The only thing is, I'm not gonna enjoy my awning because I'll be moving next month. But in the home I'm moving into, there's already a SunSetter awning there.

I like everything SunSetter did. The rep showed me different colors and different styles. He was a very nice man. He was very good at what he did or I probably wouldn't have bought it. I don't do anything with snotty people. He said the price was going to be going up on them so we went ahead and had them do it last fall. He treated us well. The people that came to put it on also treated us well. I like the awning. It's very pretty. Quite a few people have commented on how nice it looked when I had it out. We put it out different times to check it out and it covers my area that I needed to be covered, right out of my deck, in front of my door. It's gonna be perfect for us this summer.

The way the sun sets, the awning doesn't do the total job. But it's good. The installation guy did a great job. He cleaned up after himself and blew the leaves off the patio. But the salesperson was very rude to me. After I signed the contract, I explained to him that I would be leaving in May and that he had to give me a notice so I could come back to Myrtle Beach for him to install the awning. He called me one day and was wanting to do it two days later. I told him I couldn't be there. I gave him a date that I could come and be there, and he blew up. He ended up hanging up on me. I ended up waiting till the end of the summer.

I worked with a local blind company that sold SunSetter awnings and they were great. They showed up when they were supposed to and installed the awning very well. We had it installed nearly two months ago, and it was expensive, but it's a very quality product. We like it a lot so far.

It was long before a rep came out here to install the awning. I almost canceled it. But everything worked out just fine and I'm enjoying the awning very much. I have all of the amenities and hookup that if it is out when the storm comes, then it will automatically come back in. It shields me from the early morning sun and it also shields me from the rain because it encompasses all of my porch. I'm very satisfied with it.

We tried three different-named companies, but the product they all sold was SunSetter, so we called the source. SunSetter sent out a gentleman, and our interactions were very nice. He was pleasant, answered our questions, and gave us the information we wanted. We took some time, then we purchased the awning from him. We got a front panel, side panels and lights. It's a cloth and vinyl combination, and we purchased a motor with the awning as well. The installers went to work, and we’ve used the awning some a couple days in November.

I have a patio that has southern exposure and lots of sun. I needed shade and SunSetter looked like a good option based on my research. There's a local guy here that sells them out of his home. I went to his home and he showed me his SunSetter awning and let me play with it and convinced me that it was what I wanted and then had me order it. When it came in, he installed the awning and did a good job so I was quite pleased. I used it for a short period of time at the end of the summer and it seemed fine. It works well and it retracts and extends without any difficulty. They put LED lights on it so it has a pleasant atmosphere in the evening with the lights on. SunSetter is pricey but they're a good product and I recommend it.

I found a local person who deals with SunSetter and I called him. He replied right away. He came one time and showed me. I placed an order and as soon as the product came in, they installed it. They were prompt. They told me the delivery time. It was in the same time window. They were quick to install. It was a very easy experience for me.

We have SunSetter's motorized awning to help with the temperature. The installers were on time and they explained things to me. They took things slowly work-wise. We've had the awning for six months and it's okay. The only thing about SunSetter was with reaching out to them and getting ahold of somebody to speak with. It was delayed for a long time.

We had a SunSetter awning in our prior house in New Jersey and on my rental home down here in Florida. Then, I called them again because I wanted two awnings at our main home here. One over the garage and one over my table under my birdcage. I wanted the one from the garage to go out into the driveway so when the car is outside, it's not under the sun. It's under the the awning which keeps the car cool. The guys from SunSetter came and measured. They came when they said they would, then they got the awnings up.

The sales representative from SunSetter was very knowledgeable and he brought samples so we could look at the material. Then, the two gentlemen who installed our awning did a very good job. They took the old one down and put the new one up within a couple of hours. We got a regular awning with a remote and we like it because it's an upgrade to the one we had before. The new awning also covers a larger area and they were able to angle it so it didn't hit my head when it came out. Our old awning was designed for a smaller deck, so when you walked out, the awning was there and you hit your head on the top of it when it came out.

The price is right with SunSetter. I checked other places and they had the best price. Also, the installer did a good job on the installation.

The team when they came out was on time and courteous. It didn't take them that long to put up the awning. I'm completely pleased with them. I got one of their top-of-the-line awnings and it has the cassette that goes right into the house. It buckles up really nice. One of the real nice features that we like are the lights. They're completely electric. It's great quality.

We got a standard medium grade SunSetter. The price was stable and the process was easy. It was installed nicely. Mine is fully automatic. We enjoyed it last summer. We used it quite a bit.

The sales rep was efficient, knowledgeable, and friendly. It's his business, so he was interested. He gave me brochures that showed me the awnings. I also have neighbors that I've seen how their awning works. The installers were also friendly and very efficient. They came when they said they would and were very helpful in showing me how to use the awning. I got the one that's remote controlled, and I have a crank in case of emergency. It's very good at keeping the sun off of my patio.

For the most part, my experience with them was great. I'm extremely happy with it and would do another SunSetter if I had to. The awning looks very nice.

The experience with SunSetter was very good and there were no glitches. It was smooth sailing. The awning is of good quality. SunSetter could improve on customer follow-up though. When you talk to one of the agents and they're all busy, and they tell you to leave your number and they'll call you back, they never do. It's very frustrating.

We had a good experience with them. The installation was very sufficient and quick. They did a good job with it. We use it quite often. I like the fact that it got an automatic button to push it to put it in and put it out. I would recommend SunSetter.

I knew three or four people that used SunSetter and they said enough good about the rep and the quality of the awning. I called SunSetter and they called me back almost immediately and they came for an appointment within a couple of days. There was not a lot of waiting time. The saleswoman was very knowledgeable. When the installation team came, it was the same thing. They explained everything, were extremely friendly, and made sure that they answered the questions on our part before they left. They were very professional. Overall, it was a very good experience. We used the awning last summer and the early fall.

We were very happy with the sales rep. We got the awning that has the remote control with the wind sensor. The team that came out was very professional. We’re very happy with the whole experience.

We had a SunSetter awning for years. I can't imagine not having one on our patio. We got another one when we moved here. I got the remote because we're 75. Our other one was manual and I had an entire list of how you set it up and take it down.

The installation of our SunSetter was okay. However, we were a little disappointed. There was not a lot of explanation of how to do things, so we had to figure it all out ourselves. Sometimes, it opens and then goes right back up the way before we started all on its own.

I used SunSetter before and I was happy with them. I used them again and the awning that I got this time is 2 feet shorter and a different color, but it’s the one that's motorized. The material is good for rain and sun.

The sales rep sounded like he knew what was going on and was very helpful. We went in the back patio and talked about a few things. He gave suggestions. We looked at fabric and materials and that was how we decided. We were looking for something that could be rolled out. We have storms every once in a while and high winds and we wanted something that could handle that.

Everything has been perfect with SunSetter. One awning is at my restaurant. It's working very nicely. Last year, I put one more in my house. I called the same guy again. He's a very nice person.

We opened our SunSetter awning and looked at it. The first one had a little tear in it, so they had to replace it. It seems fine from what I can tell so far. As far as their people, everybody was polite and cleaned up their messes.

Our SunSetter awning was installed nicely. It looks good, and I'm happy with it. The installers were great. I barely knew they were here besides when they knocked on the door and then when getting ready to leave to show me how to use it.

The SunSetter Awnings team answered all my concerns. I dealt with SunSetter before when we used to have a camper and we were out at Colorado. My awning got bent and SunSetter gave me a whole new awning with no charge so I was happy. The installation went very fast. It was much quicker than I thought it was. Everything worked out fine.

My house came with a SunSetter awning and it was damaged. I had it replaced. The reps were great and the installation was smooth and fast. I'm very happy to have the awning.

I have two SunSetter awnings. One is in Colorado, and another is in Phoenix. The one in Colorado was perfect. It was the same person who sold it and installed it. In Phoenix, it was mounted on a beam, which we knew. There was a salesperson and then a different installer, and neither one of them mentioned that the screws that they were gonna put into the beam were a little bit longer than the thickness of the beam. The sales guy probably knew that but maybe he didn't bother to check. The installer came and he put it up. He made eight holes in the beam, so the wood splintered. Then he told me that and then left. We didn't see it until after he left. When we called him to mention it to him, he said, “Well, I showed your husband,” which was an out-and-out lie. He did not show my husband. Then he mentioned that the sales guy should have told us that the screws were longer.

The installation team was in and out quickly. They did a good job.

Everything was perfect. Everybody did their job correctly. I was satisfied. We sure will enjoy it as soon as this winter gets over.

I called SunSetter because the awning has to be tightened. They were supposed to send somebody but he never came. But the installers were good. There was no problem there. It was just because they had retracted the awning, I didn't realize that it was loose and should have been tightened up. I also like the awning.

We bought a SunSetter for our home up in California about eight years ago. We've been very happy with it. Everything was good. Their guy did a good job and was responsive. He did what he said he was gonna do. Our SunSetter is multicolored with bands in it. It's 14 feet long and it’s extended. It also goes out automatically. I've enjoyed the product over the years so we bought one for our winter house down in Tucson. We put it here because we don't have much of a patio.

The local guy here answered my call, came out and gave estimates and then ended up installing. It was fantastic. He did a great job, explained everything he was doing, worked out a payment plan with me, and I was totally satisfied.

SunSetter's reps were super. I picked the color of the awning that we wanted and I worked with them on the size. The guys who installed our awning were also very nice. We had it installed right when summer was over. We have woods behind us and we sat out there a lot to watch the birds. It's sunny back there and we sat out there in 38 degrees under our awning and bundled up.

Back in the late ‘90's, I had a SunSetter installed in my Colorado home and 15 years later when I moved out, there was some separation in the stitching on some of the canvas, But other than that, it was working the day it was installed. So, I felt that was incredible validation of their product and 15 years later, it's unlikely that they have gotten worse, so I didn't even bet and purchased from them again. I like the awning that I recently bought and what's even more important is that my homeowners association likes it. I'm also going to go and have another one put on. The awnings that cover a span of approximately 35 feet and the one that was put up is about 20 feet. So, I'm going to add another 15 feet to it sometime this year.

I purchased from SunSetter because I wanted to try to utilize my back deck. But that awning is useless to me. It doesn't block any sun because the evening sun shines right up under it. But other than that, my experience with SunSetter's reps was good.

I bought my first awning in 2004, and I never had any cover on the driveway. I had to get a second one, so I went back to SunSetter. They have good quality material. However, the people that were supposed to deliver had a truck and couldn't get up into my door. I had to go down there and pick it up, and they owe me something for that. These people weren't UPS. Somebody else took over the company, and it's lousy. The installation cost me a lot of money as well 'cause SunSetter doesn't have anybody up in my area that does the work.

The customer service and the installers were excellent. Everything with SunSetter went perfectly fine.

I got the XL awning. Sunsetter has a good salesman and installation crew. They can lower their prices though.

The rep was thorough. He gave us all the information and answered any question we had. The installation crew was quick and efficient. They were very informative on how to use the SunSetter. They were not the least expensive though. So the price could be better.

I had an excellent experience with their team. They were very knowledgeable. The installation experience was perfect.

The guys who installed the SunSetter awning were very helpful and cleaned up after themselves. During the installation, the installer told me that there's some kind of sensor that you can get that will automatically retract the awning if it senses winds over 20 miles an hour and the salesperson never mentioned that to me. That’s something I would be interested in. So, I called Shank Door after the installers left and they said the salesperson would call me back. He was busy. But I've never received a call back. The awning is expensive so we'll see, quality-wise, how it holds up.

I'm a previous SunSetter customer in Southern California and my neighbor had a SunSetter awning put in a year ago, so I'm familiar with SunSetter awnings. I purchased two of them. I've got a walkout basement that was in need of an awning and on my main floor, which has an elevated deck, I needed one there, too. Everything was great. The installers were very professional and they cleaned up after themselves. Overall, SunSetter has quality products and fantastic customer service.

Their rep Carol was really nice. But they only have one style of awning and they didn't have the scalloped one anymore. The old SunSetter awning we had that was damaged was scalloped at the end. But that's fine and they had a lot of different colors so I picked what I liked. The installer was okay but he was young and he did not put the awning up the right way. There were screws missing. Also, the tech was turning one of the screws so tightly and my husband, who was sitting on the patio said, "He's going to strip that screw. Watch what happens." No sooner did my husband say that and all of a sudden, the whole thing snapped.

I needed something to keep the sun out and I trusted the local SunSetter dealer, so I got an awning from them. The installation went well, and I was able to customize it.

SunSetter is good. The rep was nice. She explained everything well. The installer did a neat and tidy job. He was excellent.

SunSetter sent a boatload of information and they had all the discounts. I do a little due diligence also, and I found out that they make quality stuff. The SunSetter team that I worked with to get everything done was out of Ventura, and it was a little bit hard getting return phone calls at first, but we finally did get in touch with them. They contract out to an installer. He was a little bit of an odd duck also, but it all got done and he did certainly seem to know what he was doing. So, that was good. The awning has been fine. I ended up installing a sensor on it, and that turned out to be a big hassle but we got it done finally. The tech support was okay with that, and they were responsive. As far as it working, we haven't had any problems with it, so it's working okay. The only thing is it was expensive.

The person who came out to the house that I met with was great. The installation went pretty well. When the installation team showed up, they just made assumptions, didn't ask any questions, and then installed the awning. It wasn't exactly what I wanted. But that's okay. I can work with it. I like it. I would still do it again, 100%.

They were phenomenal.

SunSetter's rep had a lot of knowledge of their product. Our experience was pretty smooth. They came out, gave me the brochure and we chose the color we liked. The awning is pretty nice.

I have a workshop in a barn and I have an area outside of the workshop where I sometimes use tools that produce a lot of sawdust. I had an episode this past summer where I was taking a medication that I was sensitive to sunlight and it was something I had never taken. The warning was there but so many times I was like, "Okay, one in a million." I was that one in a million and I had a pretty good severe skin reaction to that sun. I can work out here in the summer if I had some shade. I can also do that during the fall and spring depending on the weather. I looked into SunSetter and that turned out really well. I really like it.

Everything with SunSetter was fine. I'm happy so far.

Everything was great but the guy never offered me the awnings that come with LED lights. Only when he installed it was it mentioned that they come with LED lights. I asked why wasn't it offered and he didn't have anything to say to me. He said I didn’t ask but he was supposed to tell me that. Then he said he can install it but it’s gonna be another $700 and I didn't really like that. It should have been offered and it would have been factory-installed. Other than that, everything works fine.

The sales rep was very informative and helpful. He worked with us to get what we wanted. But during the installation, things weren't lining up and the installers had a hard time. It took them a long time when they tried to put the awning in the support but they got it installed and it just works fine.

They were very good. The two gentlemen who came to install the awning were very professional and they did a good and very clean job. They installed it in a very short time and they explained how to operate it. I was very pleased with my experience.

The rep was wonderful and the installers were here when they said they would be. They didn't take long and they cleaned up their map. They answered any questions I had with the process and what they were doing. I'm very pleased with SunSetter.

I had a very good experience with the reps and with the installation. I was very happy with the whole experience. I recommended them to my sister and she had an awning put on.

The sales rep was good. I was kind of tough on him but he did a wonderful job.

The crew did a fine job. They analyzed the situation, got the right equipment, and put my SunSetter up. It works fine so I'm really pleased with it.

Working with them was pleasant. They were very informative and they did a great job with the installation. We're happy with the awning. I recommend SunSetter. My experience was what I expected and they delivered what they promised.

Both the installations of my awnings were very good. The local distributor is very knowledgeable and does a very good job. So far, the quality of the awnings has been phenomenal. We get very strong winds on Cayuga Lake and so far, I've had no trouble.

We have the motorized awning and I like it very much. I'm very happy with the product. So far, we love SunSetter. They're really nice.

I had some difficulty reaching the consultant and I was surprised by the expense. But once I got in touch with him, he explained it carefully and he was polite. He came back when I had a bit of difficulty because the awning blew a fuse in my house. Other than that, the awning looks good. But I would only attempt this if I had a reliable contractor intervening.

The SunSetter sales lady and the first installation team were very good. Somehow, when they got here to install it the first time, it was the wrong awning. We had it set up to get installed just before Labor Day. On Labor Day weekend, we were having an open house for my wife's birthday. They installed it and I said, “Now, wait a minute. This isn't the right thing.” So, they called back the installation team, and I had a very good experience with them. They were really friendly and really good guys to work with.

Everybody was very professional. polite and timely.

Tom was a great guy. His people did a wonderful job. He came and checked it himself a couple of times. The installation went well. But I have some major suggestions on installations. If you're going to run the electric down to the plug, I'd put that in some kind of plastic conduit to make it look neater. Even with your plastic connector above the awning, I would put that in a plastic container to protect it more and make it look better.

I called their 800 number and I spoke to their rep, Mark, on the phone. In the first conversation, we were on the phone for about an hour and he explained to me everything. It went so well that I ordered the awning and then I paid for everything right after our one-hour conversation. Then, the following day I needed to adjust something and it was no issue. He was more than happy to appease me with anything I had. The installation went great. His guys came out, put up the SunSetter, and cleaned up the debris, the old shingles, and all that stuff. I was extremely happy. The quality of the awning looks good and everything was wonderful.

We're happy with the SunSetter. The team was awesome. They were quick and they got the job done. It was a fabulous experience and we love it.

SunSetter’s customer service was very good. I spoke with them and they referred me to the local vendor who then, in turn, sold and installed the unit for me. Everything worked out well.

SunSetter gave me different options for color and material. The installation took the tech a few hours. But they were neat and they picked everything up. They did the install in like a timeline that I could do because I was off of work, and I had to go back to work. They were able to manage to get it done when I was able to be home which I liked.

I paid $9K for a platinum 14 x 11'8" motive denim 4895 with wallmount, wind sensor, weather sensor and phone app. After 2 days, the phone app didn't work. Later, the rain sensor that was supposed to retract the awning, didn't work. When the sun came out, the awning didn't expand. The tiniest breeze caused the wind sensor to retract the awning. In short, nothing works as promised in the contract. I have complained to the main company and local company but all they do is send a link for me to troubleshoot these problems myself. No support, no guarantee of the product. The material is nice, the color is quite lovely - but getting it to operate is nil - as is the customer service.

It's a nice awning. SunSetter is expensive, but they're worth it, especially for my wife and I because we're up in years now. The electric motor can be retracted or extended. But whenever they sell a SunSetter, they should check to make sure there's a plug-in to be able to plug it in. I had a 100-foot extension cord there and the installer picked it up and plugged in the awning there. That's very dangerous to have that extension cord with that on there. It's not very good. Either the person that sold the awning to me or the installer should have said something to me. So I had to have an electrician come out and put an extra plug-in there where the SunSetter thing could be plugged in closer.

The SunSetter representative was very good at all the suggestions that he made when we were looking at the awning. He told us a set time and a date, and everything went smoothly. The installers were great and installed it within a short time. It was good work. They know what they're doing. Having the awning gives us more shade in the afternoon when it's particularly hot. It cools the birdcage down. So all in all, it's very nice.

We have a screened-in porch with a side that was sunnier where I had outside furniture. It was too hot to sit. I wanted to check the SunSetter awning so I called and got a nice woman. The awning is fine. But it took forever to get it because of some snafu in the electronics of things. It was on a truck that it wasn't on. Initially, it showed to be in Manchester. It took two weeks for them to locate it somewhere else. And that was only through a phone call because a poor woman wanted to know how come in her truck was something that she didn't have paperwork for. It wasn't what I expected as a happy experience.

The guy in SunSetter, Erie, was very responsive to texts and phone calls. He met my wife to sign the contract when I wasn't available. He kept the order moving. Everything went great. SunSetter's lead times were three times better than anybody else.

We had one of these SunSetter awnings in our old house. The other one was 11 feet. This one is 14 or 15 feet. We took the higher grade of material and bought the lights and wind sensor with it. It also has the motor with it and the remote. It's a good product, but it's way expensive. It's hard to budget something that you're only going to use five months at a year that's gonna hang on the outside of your house. Based on from when we bought the last one to when we bought this one, the price has jumped significantly. And because of that, we were against the wall whether or not we would go ahead with it. We paid 3,800 for the last one we bought. And granted, this was three feet longer. I couldn't see three feet jumping the price by almost 4,000. But we paid over $7,000 for this. Our son was looking at doing something similar until he found out what we paid for this thing and he went with lawn umbrellas.

The purchase was really easy. The installer was really cooperative and kept me posted on the timeline. I went with SunSetter because of the quality and the fact that there were the Sunbrella materials. I really like the color choices. The only thing that was negative was that when it arrived, there was some kind of scuffs, almost like dents, in the piece that holds the awning. But the installer came back, and he did some kind of a repair to it. So, it was fine. I like the wind guard feature where it just pops back because we live in a windy place. I really like the way the awning looks and the coverage. I like the motor. I'm very happy with it.