SunSetter Awnings Reviews

The guy who put up the awning was great. He told me when he was coming and if I could be there when he was there. He kept in touch and worked with me. He was also very thorough. Everything I ordered got here and everything he put in looks nice. I like everything about the awning. It’s perfect. It’s the right size and the right length. We had a heavy rain and it didn’t leak behind it.

Everything was perfect with the sales team. The awning is very nice. But I'm curious about the warranty and the price, why it was so expensive. On TV, it says you can purchase a SunSetter for $600. Where do they get the nerve to advertise that? Ours cost $4,500 and that's the same thing they show on TV.

I had an awning put up last year from SunSetter and we enjoyed it very much. Then, I have a lower deck, so we got a bigger one put it there just recently. The only problem I have is that I was supposed to get a floor mat or something part of the deal, which I haven't gotten yet. They said it got lost. Plus, the team had to come back and make some adjustments on the awning. It doesn't close quite right yet. But we like everything about it so far. Give SunSetter a call. They're pretty good.

I had a SunSetter Awning previously and I had it for many years. We did a bunch of renovations on the house and when they took it down, I saw that the material had gotten shredded. So putting it back up was just silly, with the house being all pretty. So we got a new one. I went with a motor this time and it's blue and white. I definitely love the SunSetter Awning. It's pretty. Everything went really well and smoothly, other than the length of time. When I made the purchase, they said it would be about three weeks and it ended up being five weeks to install. But that's with everything these days because of the pandemic. But it came at the perfect time during the sunniest week of the summer so far. I was able to sit on my deck.

I've had a very good experience with Sun Setter. The installers were right on time and did the installation a little bit over an hour. On the whole, I would tell friends to buy a SunSetter.

I had an excellent interaction with the sales and installation team. But I am having an issue with my motorized awning. One of the arms doesn’t come in completely all the way. It kind of sticks out a little bit. So when it's closed, the little ruffle doesn't hang properly. I did text the person that installed it, but I haven’t heard back from him. I know he’s very busy. So, I’ll put another call in to him. Also, I need to know how to protect the awning for winter because it wasn't discussed at all. So if there's a way to purchase a cover for it, I would be interested in that.

SunSetter's sales guy was great but there was a bit of a struggle when he was trying to help me get to the right person for getting the electric installed. When I called him, he said that they were all backed up and there was only one guy doing it. But they want me to have the cash ready for him to call any day and in my opinion, the process is sort of backwards. So initially, I was ready to cancel the order. Until now, I still don't have my awning and I have yet to hear from the installer to schedule the installation. All in all, the sales guy has been doing all he can to help, but their scheduling is not so great. And the finance reps tried to get me to pay for the awning before I even had it, so that part's not so great either.

We called SunSetter and they gave us the name and contact information for their New York City representative. They install and they're also the dealer here. We can buy the product directly from SunSetter but then we would need to go find an installer. But we thought there’d be some value to paying a little extra and going through the local rep. That rep met with us and everything went fine. We made a selection in terms of what color and size of awning we would get. She figured out what the cost would be and wrote the whole thing up.

Back in may of 2020 ordered a Sunsetter awning, salesperson said we would get it by end of June 2020, didn't get it until November of 2020, so had to pack it up for winter, fast forward June 25th 2021 ordered a side weather panel to block out sun, they told me no more than 2 weeks, called July 6th to check status of order, response I get is it's on backorder. Won't get it until August, just in time to pack it up for fall because sun changes direction and I won't need it. Why the salesperson just didn't tell me this when I ordered it I don't know, very very frustrating!!!

We love our SunSetter. There was a bit of a smaller size, but we went for the bigger size that incorporated the window next to the deck, so that window is shaded as well. The sales rep was a nice guy. Two other people in the condo complex were also getting an awning at the same time, so the company gave us a bit of a break, which was the deciding factor for my husband. I secretly have been wanting one for four years since we moved to our condo. I kept dropping hints and finally, it stuck. We didn't have a choice with the color because everybody’s has to be the same, but it's a neutral color that would go with anything. I like the way it unfolds too.

We have a little ranch home, white with black shutters, and we wanted something white with those black stripes. And we found what we liked at SunSetter. But we had a little difficulty with the installation. They had an appointment date but they called me the day that they were supposed to be here and they said they couldn't make it. Their crew was over on the east side of the country and that was upsetting for me because we waited five weeks. But Howard, the owner of the company, called me and apologized for what happened. He said that he'd get a crew out here in four days, and he was here the next day where the crew was here to put it on. There were three guys and they got here at 11 o'clock. The installation took about three hours and they were very professional. They were courteous and they cleaned up everything. They even picked the bags up on the yard that were laying there.

We had some Sunbrella product, which was a standard awning up north for many years. We were very pleased with the Sunbrella product line, but this wasn't a retractable awning before. To continue with the same product that we were very pleased with fabric-wise was great. I wasn't sure how the mechanism was going to be, but it turned out to be extraordinary. The reps and installers were phenomenal too. No trying to upsell us on any given thing. There was one minor little glitch about electrical power, but that the installers took care of it.

Most of the people I know know about SunSetter. As a matter of fact, a friend of mine was the one who referred the rep over to me because she was in the process with them. SunSetter's sales rep knew what he was talking about and he was able to take care of what we needed. The installers were great as well. I pretty much had to call to see if the awning was in, but that's not unusual with all the stuff that's been going on in this world lately. Despite that, the installation was on time because the sales rep said it would be in in six weeks and when I called, it was seven and they had it. They just never got around to call me yet. So far, we really like the fact that the awning keeps the sun away off of our deck. Now we can sit on our deck and enjoy it. We also like the power retraction as well as the expansion, and we recommend SunSetter.

I'm highly disappointed because they said I’d pay for everything in May and at the end of June, it would arrive and ready to be installed. But I have not received it. I called SunSetter and they said that they show on file that it was delivered to the installer and they would get back with me. This was the poorest customer service I've ever experienced in my life, where no one could tell you what was going on, but they get $2,000 cash from me. I haven't heard back from them. I’m at the point now where I’m about to change my mind and tell them to refund my money. It is almost three months, and nobody seems to know what they’re doing. No one is doing a follow up.

We would highly recommend SunSetter. Doug was the guy that my husband and I dealt with and he's very nice. Everything went well too. The installation was quick, simple and pain-free and we really like the awning. It is very nice.

In this house, I get full sun all day. I had umbrellas but they didn't cover my deck. I called SunSetter and the guy who came out and sold the awning to me was really good. He wasn't pushy and just gave me the bill. Then he told me what to do if I wanted to do proceed with the purchase. The whole process with them took four weeks and I love the awning. It solved my issue and it's a really good investment. You can go out there on the deck and sit now. We're getting a lot of the wind at the moment, so I put it up. Then sometimes I'll just go ahead and close it. Or it'll close on its own if it gets too windy. It’s also a nice feature to the house.

The sales team and installation crew were very courteous and kind. They did a nice job. I went with the motorized awning in beige and in maroon. I've used it three or four times. SunSetter awnings are a great deal. Try it.

The installers had a little tough time because of the installation obstacles, but they worked hard to get the motorized awning up. They had to attach it through a Bedford stone wall, go through the stone blocks, and then get into something solid. We only had the awning a short time, but we like it a great deal so far.

I've got the awning that's got the flap down the front and there's a little hole in it. They were supposed to order me a new one for that but I haven't heard from the rep. I sent him a picture and he said he ordered one. Also, we were supposed to get a $100 gift certificate for my buddy that recommended me for it. But he has not received that yet, either. But we love the awning. I wish we had done it years ago. We're very well satisfied with it.

I ordered a SunSetter awning on 6/19/2020. When it arrived I called SunSetter customer service to get it installed. The company recommended Elegant Awning and Shade Systems LLC, Belmont, NH. The awning was installed, but the cover was defective and I had to order a replacement. The installer said he would return to install the cover. The cover arrived, I called to have it installed and they have never called me back. I called customer service and they told me they could not help me with the installer, even though SunSetter recommended them. Then the awning ripped and I called customer service and they ordered a new one, but they would not help with the installation, but told me to call Angie’s List or Installs, Inc that I will have to pay for this. SunSetter did send me a coffee mug, I guess I can offer it to the new installer maybe he will put it towards the installation of the new awning. I will never recommend SunSetter for any of their products.

I called SunSetter, got an appointment and the guy came out. It took about a month and a half or so to get the awning, which I understood because they gotta make it especially for you. The installer called me on a Monday then they were out on a Tuesday. It took them half a day, and it was done. We had it up on Father's Day and most of my family was here. It started raining late in the afternoon and we kept it up a good hour and a half into the rain. The rain got a little too heavy and we shut everything down then, but we stayed dry underneath it. There was a little mist coming through, but it wasn't bad. SunSetter has a more waterproof one which I did not get because I know that once it starts raining that hard, I'm not gonna be out there.

My wife had a good friend that knows a lot about SunSetter and he recommended it. We looked at SunSetter and it seemed to fit the bill. We had one installed and we had it out a couple of times. We plan to use it a lot more the rest of the summer and into the fall. We recommend it.

The awning was out all the time. We couldn't turn it in. The man that put it up didn't tell us that we have to keep it wound back if it's gonna rain because if it gets wet and you wind it in then, it will mildew. But we like the awning. It's a little bit smaller than our other one, but it's what the rep said we could get.

They were honest with the pricing. They were upfront. They didn't try to do a bait-and-switch. They were looking for quality and not just trying to make a buck. They were very responsive and they came out right away. They answered any questions right away. So I didn't feel I had any questions at the end.

We had an in-person meeting with a rep and that went well. The person that showed up knew the product well and explained everything to our satisfaction. He placed our order. I had a fairly long lead time for manufacturing but it was within the timeframe that the rep had told us. We had a little bit of a hiccup along the way with the installation. We were called on the date for the install and we were out of town. When asked when the next possible date would be, we were told they didn't know. We drove two and a half hours back from where we were to be here for a 9 o'clock install.

The guy that put the awning in, Ryan, came in and did a hell of a job. He was conscientious of the surroundings, and everything was great. I really liked the way he worked and I can't say enough good stuff about it to my neighbors. Ryan was in and out, but he was not in a hurry and he left everything clean. He also said when he was gonna come back and he kept me informed. Compared to a lot of the guys that I do business with, he’s at the top. My wife and I are both happy with him and I have recommended him to friends.

We had somebody come out and give a quote. It seems like there might be a bit of a disconnect between the corporate manufacturer and the salespeople. We got brochures in the mail separate from what the salesperson gave us and I realized that he's just like a local reseller. There was definitely some disjointedness between what he had given us and what he was sharing, and then information that we received directly from SunSetter.

I had a SunSetter installed and the salesman was great. I had to call a few times to find out when it was going to be scheduled. The crew was polite and they were clean. The quality of the awning is good. It comes out of the wall and goes back in like I want it to. It's lovely and I like it. It's just we buy the extras and we think it's going to work one way and it doesn't. I got a sensor and that doesn't work. It's not was worth the value. The wind kicked up a few times and the awning did not automatically retract. The rep said it would be a 10 inch difference and the wind would have to really kick up. I have forgotten the awning out there twice and I thought the auto retract would probably retract it maybe less than 10 inches. But I ended up having to go out and retract it. I called the salesman about that. Other than that, the experience was good and I would recommend SunSetter.

The people at SunSetter were fantastic. They were efficient and any questions we had, they helped us out. So, we were very pleased with everything. Our experience was definitely easy all the way around. Two gentlemen came to do the installation. The measurements had been taken previously, so they already understood where they were gonna install. It went pretty fast and they complied with everything, so we were very happy. We’re enjoying the awning, especially here in Texas. It’s really hot. So, it really does make the temperature different for us. Also, the awning gives you extra space outside.

My husband and I picked out a SunSetter awning together. We did a 16-foot laminated one. We chose that because of the water repellency and it was a better material for what we needed it for. The delivery went well. When we opened it up and started taking it out of the box, the part that has the scallops on it looked like it rubbed on something. It had a line about three inches long that had little holes. I called SunSetter right away and told them about it. Their rep was very nice and said that she would immediately get the part ordered and replace it. We have not received the replacement yet. That was the only thing that was wrong. That aside, everything was fine. We put up the awning ourselves and everything went well. So far, we're thrilled with it. We just haven’t had the chance to use it much yet because we're not done with the patio.

We got a SunSetter awning and everybody was excellent. It didn't take them long for the installation. They called and said they were on their way and they were right on. We're very happy with the awning. We have a 10 but I wish we could have gone even bigger. We also like the plain color instead of the stripe. It's not so busy when you got lots of stuff going on out there.

I had a very good experience with them. The awning runs good. The only thing we found was there’s a little flaw in the weaving part of it. So I called SunSetter, talked to Doris, and they’re supposed to be sending us a new one.

I had a good experience with SunSetter overall. When I said that it didn't work, they came back and fixed it. I was a little bit disappointed that it was so small. I didn't give any thought to it when I ordered it. But it works adequately and takes care of the problem here. I like the color too.

We got a motorized awning in western red color and so far, so good.

SunSetter was good. But one thing I didn't like was that they didn't communicate within seven weeks. I had to make the call to them to see what the process was. When you purchase something, you'd like to get some feedback throughout the process to see how it is going. The people that installed the awning were great guys. But they should take a little care. We just had a new $50,000 deck put in, and they gouged the floor and scratched the rail. So I had to call the deck company to see if they could replace or fix it. SunSetter should consider using cardboard or some type of protection before they start laying the material. It's hot to walk on the deck during hot temperatures. But with the umbrella extended, we were able to stand on the deck.

We had a SunSetter before at my other residence. It was high quality and we wanted to put another one where we moved. Everything was perfect. Reps came and met with us here. These were really easy to work with. We picked out what we wanted and the installation was really good. We've used the awning a lot already and it's great.

When we called the SunSetter people, they said that they were gonna send a video and the awning was easy to put up yourselves. But we were not happy about that because we didn't wanna put it up ourselves. So we called Long Island Awning and they said that they worked with the SunSetter people. It took about four weeks to get the awning, which they said it would. Then they came out and installed the awning. It was done in a little bit of time. They were very good. They cleaned up the backyard and whatever they left. They were very professional, especially the people that installed and the guy, Eric, who runs the company. He was very nice.

We had very nice and friendly reps. The installers did a good job too. The awning looks nice and it works well. SunSetter awnings add quality to the home.

We met with the company that sold the SunSetter awning to us. Their guy had some installed at his home. He's currently local and he showed us how everything worked. He was really very thorough. We decided to go with an awning so the guy came out and measured everything. He told us it would probably be about 30 days. That's how they were running and that was fine. The installation was pretty much exactly 30 days and there were no delays. They scheduled a time to put the awning in. It was installed a week or so ago. Everything was good and we're very pleased. The awning is a great product. It's very quiet and the remotes work very well. I know a lot of people that have had an awning and they say they would go with SunSetter.

Everything went fine. The awning is awesome. I got to pick the fabric that I wanted. You can also choose what you want the end piece to look like, if it's straight or scalloped. SunSetter is great.

A gentleman from SunSetter did measurements. We couldn't ask for anything better with that experience. We're on the third floor here and the awning comes over our deck. We hit a button and it goes out. We hit another button and it comes back in. Plus we got a green one with stripes which is what we wanted since that's what our condo has the colors in. We were very happy with that part. It looks really good. But right now, the wind is blowing a little much and I can't let it go.

The awning takes the sun off of my living room and kitchen in the afternoon and makes it quite a bit easier to cool the house. I am satisfied with it, so far.

We had a SunSetter at our previous house. We put it up 12 years ago and never had any problem with it. We moved and got a new awning. We were very pleased with the people that put it up. The timeline for the installation was between a month and six weeks. They told me that at the time that I signed up for it. The quality of the awning is fine but there was one thing that we weren't terribly happy with. We got the lights with it and they are put on just sticking to the bottom. The people that put up the awning just did what was in their packet as far as what they were supposed to do. This is the problem with SunSetter and not with the application. The lights came unstuck and it wasn't too thrilling to have those come peeling off during the hot weather. We used ties to hold the lights up in hopes that eventually the sticky part might stick.

I was remodeling my home. I purchased an awning to just kind of give kind of a facelift on the house. I had interest in doing this for quite some time. I couldn't do it before because I was working, and now I'm recently retired. So, I decided to start remodeling my home this year. And I figured, well, let's work on the outside while it's summer out and everything, do the outside work. And then later on, I'll do the inside during the winter. I saw SunSetter's commercials and I enjoyed what I was looking at. Originally, I was going to get an awning for a deck except I have a basement door. When the guy came out, he said that there's a building code that the deck has to be six feet above the door, which means I couldn't build a deck the way it was. I built a deck going out.

My experience with SunSetter was excellent. We love the awning. I would recommend them very highly.

I had a SunSetter in place and needed a larger, longer one. They were very helpful and did exactly what they said they would and what I asked them to do. I love the new awning. It covers the area I want. I've got the wind indicator so it closes if it's too windy. If anyone's considering an awning, get a SunSetter.

The SunSetter team was very good and the group that we worked with was excellent and kept us informed. The guy even gave me his direct cell phone number and told me to text him and he would get somebody out right away, or if I had any questions. So it was nice that I had that immediate go-to person if I had any issues at all. I bought an awning that’s a higher-end model, which is retractable. It also has the screen in the front that we can drop down and the wind sensor.

The person that came into my home was very nice, kind, and gentle. I chose the color and they told me how the awning worked. I really didn’t know too much about what I was doing, but they helped me. But the awning is still out there. I'm waiting until I can get my grill and everything up and all of that.

I had been looking at awnings for a couple of years and I decided to pull the trigger on SunStter with the free gift that came along with it. I got a big motorized retractable awning that is beige or sand in color. Guys came out, put up the awning, and tested it. So far, I really like the awning. It's over my deck and it does what it is designed to do. It shades the sun off my deck. It's well worth the investment.

SunSetter took about three or four weeks from manufacturing the awning to the point of installation. Everything's taking too long right now because of COVID. The installers came when I wasn't home because we had other plans but they installed the awning and it was fine. The awning lowers the heat out there and it looks nice. I thought that I had done quite a bit of research but I realized I hadn't because I wish that I had known that I could have had a built-in front netting thing to stop the sun. You don't know sometimes until it's extended how much you need that front piece to keep the sun. The awning faces the sun and the reps could not have known exactly how much they needed either at the time. But now, they're trying to comply with it by making one at the company. Also, the side pieces, which we ordered afterwards, could come in other colors.

They were very knowledgeable in installing the awning and the installation was done quick. So far, so good.

It was pretty quick from the time of purchase to installation. We wanted it by Memorial Day and they were able to do that. They were supposed to be here at 7:00, and they got here at 6:55, knocking on the door. It was three guys and they did a very nice job with the installation. It was a little loud, drilling into the siding to attach it but it was a very good service. They did a very good job of explaining. I also like that I got to pick the color. We took the standard size and centered it over the back deck. The deck is small so the awning hangs over on either side, which we like. The SunSetter awning works really well. With the awning now, we can get patio furniture and use our back deck more often.

SunSetter's product is very well-constructed and it seems like the sensors on it are correct, especially the wind. We've had an inordinate amount of wind here this spring and the other day, we had a windstorm in which the awning retracted as it's supposed to. Also, it reduces the heat of our deck. We're very pleased with it. My mother-in-law appreciates it more than anything. She's living with us because of the pandemic and she can sit out on the deck, look at the flowers, and enjoy everything because of the awning.

I was impressed with how the SunSetter awnings were built and how they worked. We decided on the spot that that was what we wanted to do. The installer did an efficient job. He explained how to use it and things we should do. We're very pleased with the awning and it looks like it's a good product. I have no problem recommending it.

SunSetter Awnings has a good name. I've always heard them through the years and they've got a good reputation. My experience with them was amazing from start to finish. They made it very easy. I really like them.

The back of our house was very hot. I have the money to get an awning so I did it. I'm very happy. SunSetter's sales rep was very good. If you have a hot side of your house, you should get the awning.

The quality of the SunSetter Awning is very good. We love it.

I'm in a development that has about 100 units. The same person who is installing has installed about 15 awnings in the area. I checked around and from word-of-mouth in our community, they all said he did a good job. I decide to go with him and I'm very satisfied with the awning.

It was a fine, quick and easy experience with the SunSetter Awnings team. The installers weren’t here very long. I purchased the awning with the Sunbrella fabric. It’s automated and it's the mushroom color. I use the awning to block the morning sun. I'm glad it's there.

I had to have old trees cut down so I had no shade. I got a SunSetter awning and that worked out really well. So far, I love it. I have the awning with the remote and it's easy to navigate. The people who did the delivery of the awning were very nice to work with.

The installers were a little bit late getting here, but that wasn't a problem. They were fine. I had to leave for a doctor's appointment and then I came back and they got it done, although it was hot outside. I like the awning I purchased. It has big stripes of black and white and it has an automatic opener.

The salesperson from SunSetter visited our neighbor’s house and we were already in the market to go with them. So, when they were there, we all listened together intently and doubled up on the questions. A couple of guys installed the awning and they were good. We had the deck cleared off for them and they eyeballed the job. We'd like it centered between the railings on the deck and the height as well, and they were right on to it. They were always one, two, three. There were no issues at all. The GFI outlet was already there, so it was straightforward. We also upgraded because we wanted that roll-down at the end of the awning so that when the sun gets low, it can't peek underneath. The guys were able to accommodate that. SunSetter is worth it and we're very happy with it. The quality is gonna hold up between 5 and 10 years.

It was very good dealing with the reps at SunSetter. The awning is more for the evening sunset and I’m very happy with its quality.

We absolutely love our awning. It works awesome.

I had a great experience with the SunSetter team but not so much with the actual product. The hands of the first awning we installed came apart where it opens and closes. So, they had to order me a new one. Even the new one is not the smoothest. One of the hands doesn't close as smoothly as the other. But the installers and the company are very accommodating and wonderful people so I didn't complain again.

The sales representative, Ken, did a great job of explaining the features and options of the SunSetter awning. We were able to select easily what we decided upon. He went outside and helped to sort of lay down a measurement scale and see what we would choose in terms of sizes and what made sense for our space. I made a decision based on that. He was also available and I could contact him with questions afterwards. He was very prompt in responding to my questions on a quotation and so forth. The awning provides nice shade, especially during the middle of the day when it would be otherwise difficult to be out on the deck. It's nice to be able to sit out there on a chair at the table and even eat lunch during the day outside.

Chris was our rep and he did what he needed to do. It was just that he was a little hard to get ahold of and he was slow to respond to questions. His company uses this answering service and there is a wall between me, the customer, and him, the seller. An easier mode of communication would have been nice. That aside, we are enjoying the shade of our SunSetter awning. It is electric and it's very easy to use. You flick the remote and it goes in and out.

Everybody's been real attentive and had answers to all my questions. They did a good job communicating a lot more professionally than a lot of folks that you deal with. They were right on time and went out pretty quick. The gentleman that delivered the awning gave us a good explanation on how to operate it and what to expect in different situations, such as the weather, rain, wind, and so forth. We enjoy the awning. It does a good job in what we intended to do.

I had a very good experience with SunSetter. The reps were busy at the beginning but they set a date and they were here by that date. They accomplished everything that we talked about when we went through the contract and what we ordered. The awning was installed by professionals and they bent over backwards. There were some things we didn't like about it and they immediately corrected them on the spot. They did a very good job and we're very happy with it. We had our deck built bigger before we ordered this awning but after, we had the deck built bigger for the older awning that we had, which also was a SunSetter. This awning is a little bit bigger, fully automatic and a powered one, which is very nice. We like it a lot. The other one was an older thing, which we had to crank out and then put the legs out.

We bought a new house up here in Gardnerville in Nevada and we thought it would be the right thing to put an awning outside. We got ahold of SunSetter and a gentleman of Reno came out. We went through all the different options and we bought their awning. When I went online and looked at some of the reviews, it was said that there were problems with SunSetter's customer service. But the gentleman that I dealt with told me that I don't have to call customer service and to call him instead. He would take care of things. He was very helpful.

The rep knew what she was measuring and when she did finish measuring, she got it correct. The people that put the awning in were also correct with all of her instructions. They were very efficient and fast. They knew what they were doing. We're very satisfied with the awning. Anyone that needs an awning should go to SunSetter and get it because they'll be very satisfied.

I contacted SunSetter and Keith came out. He sold the awning and he installed it. The awning works very well and I like it very much.

The quality of the awning has been good so far. We put it over a table so we can eat outside and sit out there and read or whatever. Since we're in North Carolina, we get some real heat and the awning took the temperature down nicely. It's been great.

The sales guy Tom as well as the team are good. It's a really nice awning too. It works well and they did a nice install. The only thing they can improve is that I was told that if I lead them to another house, I get a gift certificate for dinner and I haven't got that yet. They had one installed two weeks ago.

SunSetter contracts with private companies throughout the country. Ours was Bast Awning, and the owner of the company was great. He came out, measured, brought samples, and brought up the contract. The only negative was the length of time it took, but I've been dealing with a lot of products, and everything is taking longer than it used to before COVID.

We've been disappointed in the situation with SunSetter. We haven't even got it installed yet. First of all, it took us four weeks to even get somebody to call us back to let us know whether it was in or whether it was ready to be installed. We finally had to call somebody to find out what was going on but nobody knew what was going on. They didn't know if it was in, they didn't know even if it had been manufactured.

The installation crew did a very good job and I'm 100% satisfied that I got an awning installed. People should get SunSetter. It would be the best investment of their life.

The sales rep came out to the house and explained everything. We decided we would do the installation ourselves and we're working on it. Everything's fine so far.

I had a previous awning from a different company and its quality was much better. The wind blows the SunSetter and the mudslide blows it stronger, the more it flaps. Also, I had to get used to the remote. But other than that, it’s good. It keeps the sun out of the kitchen, which is the main thing that we wanted. I like it and I would recommend it.

The gentleman who came up was very informative. He sold us right there and we're very pleased. We were looking for something that would sustain the wind wind force because we have a pretty windy area and we had no problems whatsoever with the wind affecting at the moment. We just got back after spending five days up there, had the awning open every day and it was so beautiful to go out in the morning and not have the sun beating on us. We loved it and kept it on even in the evening.

I've bought a SunSetter twice. Next to the one that I had, we had an electrical pipe coming up to the wall that we couldn't get by, so I had put up two. I bought one last year, and then I told them we’ll do another one next year. It was great both times. My salesman came out, the stuff came in, and he put it up with the guy working with him. In a couple of hours, the awning was up. There is a difference in the color of the two because one's been up a year. Originally, they look the same, but they get weathered. Still, I’m happy with them. It works great. It’s on my back patio and I use it every day. I was also told not to leave it up overnight, in case the wind picks up.

The representative came out and he was very nice. I live in an active adult community, so I had to show them a piece of the awning that I was putting up. The representative gave me a little swab of it to put on the contract to give it to the HOA for them to see the pattern. He didn't give me an actual piece to keep for myself though. When the awning was brought here, it didn't look like the same one that I picked out. The pattern looked different. I called the owner and told him, and he said, "Mrs. **, that's the exact one." Also, he just said, "Mrs. **, you're gonna have to give the men the check. You can't hold those men up. They need that check to pay off." Now, I gave them $2,000 down and the balance was $1,400. They didn't act too friendly or compassionate at all. All he wanted was that check.

The quality of our motorized awning is very good, but when we first ordered it and it was installed, we didn’t pick up the wind sensor for it to automatically come back in when it gets too windy. We've been trying to get the gentleman to come out and put it in. We're gonna talk to him about this Thursday, because he's gonna be at one of our neighbors on Thursday. He's very busy doing a lot of things and doing a lot of awnings here, but when he got in, he's very good at what he does. We've already recommended him to friends.

I have the motorized XL which provides shade for my patio. When we bought this house, it needed something. I dealt with my local installer and SunSetter was the type they supplied.

Everything was great dealing with SunSetter and we're very happy with our awning.

I called a local guy here that installs SunSetter Awnings and talked to him about it. I bought the biggest one they had that SunSetter offered. It's made of good material and he was very knowledgeable about them. I would recommend them for sure. He came here and did an excellent job installing the awning. He had to mount it on top of the roof because I didn’t have enough clearance. We love our awning. We can put it out on our deck and feel the difference. It’s cooler underneath the awning than it is on the deck.

I researched before I purchased, and I have seen the product. Other places and other people were pleased with the result after they had the SunSetter installed, and that's why I went along with it. And it was more reasonable than some of the other options that I was looking at. Their reps were very knowledgeable and answered questions I had. And they told me more about it than just what the literature says. I was happy with that. The awning's quality seems to be superb.

The guys from SunSetter Awnings were nice, courteous and did what they said. They did a good job. We like the awning. It's good. It's everything we wanted to do. It's a good product and it has a good price too.

We had SunSetter in our other house and they worked well. I even had the standalone. We moved and put a deck on the house. We bought an awning and went with SunSetter again. The SunSetter team took longer than they had said they would. With the pandemic, they kept having excuses. I called the company a couple of times. They had $2,200 of my money and I didn't appreciate being on hold. But they got it done eventually and that's fine. The awning works well. The awnings that we had before were over 25 years old and I can recommend them. They're expensive but you can't have everything. My neighbor up the street needs an awning for her deck. I told her about SunSetter. She's going to get it because she liked ours.

The sales rep was a very good, professional and nice lady. I was amazed with the installation too. I don't think it was two hours, and they were done and out of here. I'm very satisfied.

They have a really nice salesperson. She was very helpful and good. She came the same day that I had called. So that was great service. Upfront she told me it would take about two and a half to three weeks to get the awning here and it was a little less than three weeks. They came when they said they would come. The installers were very nice too. It was one, two, three and they were done.

The sales rep I worked with was a very nice guy and the delivery went wonderful. I like our SunSetter awning very well and we have told a lot of people about them.

Everybody did great. When I called, they came out the very same day and measured. They showed me what they had and told me it’d be 4 to 6 weeks. It was 4 and a half weeks when they came. One Saturday night, my son went out to use the awning and was sitting there, and it wound itself back in because of the wind. I'm glad to see that that feature works good. They're not too cheap but they seem to be a good quality product.

They were very nice. When they came with the awning, they got on the ball and got it done. One of them said, "If I were you, I'd go with the one with the push button instead of the one you pull out yourself." I took the man's advice and I'm glad I did. They also instructed me that if the wind starts going hard, to crank the awning in if I had it out because the wind would mess the awning up and tear it. They also told me to not leave it out open at night and always crank it in. I'm well pleased with the awning and I've had a lot of compliments on it.

We've had the awning for about three weeks at this point. When the remote broke, they came out within two days and the tech had a used remote that he left with me. It at least allows me to use the awning for now but they should deliver a new remote.

I got my awning from SunSetter and they were very professional and answered all the questions that we had. However, when you retract the awning, it makes a noise. I do have to call the company to come back out and see if that's normal. We recommend it nonetheless.

Everything was great with the sales process and the installation of my SunSetter Awning. It was certainly within the time frames that they told me. We're extremely happy with it.

The SunSetter team was good. They were done in two hours. Also, the awning is upper quality. I'm satisfied.

The delivery of the cover was terrible. SunSetter has got to do something about their deliveries. We waited three months for that cover to come and they told me that it was all due to trucking. I was very disappointed in it. But the installation was great. The guys knew what they were doing.

It was a very good experience. Everybody was pleasant and very helpful. I'm comfortable with the awning.

I am enjoying my SunSetter. It’s very nice. The sales rep was very nice and informative. He came out and said, “If you want the smaller one, sometimes people get the smaller one, then wish that they had the larger one.” I have a son-in-law who is 6’7” and he wouldn't fit. So this awning goes out enough where he can stand underneath it. It goes to the end of my patio, which I'm very thankful that they had measured it. Then he had also told me about the additional casing to protect it. Because in the wintertime, we’re all open back there and I needed that just for peace of mind. We're very happy with it.

The crew that was here did a wonderful job with their work. They cleaned up everything too. We were very pleased and I'm very happy with our awning. We liked the idea that we don't have to have the awning up all the time, the fact that we can use it when we want to, and it's not something permanent. I wish we could use it more though. With the wind, I wasn't aware of that. We thought about possibly getting the wind sensor, but I'm not sure yet what we're gonna do on that. Still, I would recommend SunSetter without a doubt. I’m very satisfied.

We called the gentleman, he came over and was very nice, and we ended up buying one, and we like it. The gentleman that came here was very informative. And then, whenever it was ready, there were other gentlemen that came and they put it up, and they were also very nice. My husband had a long conversation with one of them, but they were very personable and pleasant. Everything went smooth. There was a guy who is supposed to come out and hook up an electrical outside. And the guys came to put the awning up before the electrical guy came. It wasn't a big deal, but that was the only thing we had. And he came. He came in four days later, whenever we could set it up that we were here. It was all good.

Weather-Armor was SunSetter's local person and they were wonderful. The rep spent time with me, went over the colors, and matching the side of the building. I'm very pleased with what he's done. My only concern was the manual. The instructions on it made it sound like the awning is more delicate than antique Venetian glass. But the awning works wonderfully. It’s not even a month since we had it installed and it has made an enormous difference.

We got an awning three years ago and we wanted another one. They provide so much shade just like they say on TV and it keeps the heat out. It's cooler and you don't have to sit in the sun, eat out in the sun. I love both of them, but there was a mix-up in the color that SunSetter ordered and they blamed it on me. They ordered a new one for me. I have it sitting in my garage and it's the color that matches the original one. But I've called at least four times to let them know that I received the new one and nobody got back with me to replace it. So, I wasn't satisfied with that, but I love the awnings. So now, I have a beige one, and my original one was gray. It's in the box sitting there. They were supposed to come and change it, but they figured it would cost more for them to send two or three men out to change it. So, they never got back with me. And the owner over in Delaware was very upset with me. And then, her husband called me back.

We put a SunSetter awning up about 27 years ago. It's one of those that I had to pull down manually and it was getting old so I went for the automatic one with the remote. Two young fellas came in right on time. They told me what time they'd be here because they live quite a ways from here. They got right to work and cleaned up after themselves. I'm real satisfied. I'd tell others to go to this awning company and that I've been satisfied with the old one too.

My good friend has a SunSetter and was very happy with it, so we went with the same fellow who installed it and that brand. The rep was very nice, helpful and reliable. It was done in a timely fashion too. The longest thing was just waiting for the product to come in, but once it was in, he had it up in no time. After we had it installed though, I saw all these ads for SunSetter. They're having all these promotions and you get money off and everything else. I don't think that was available when we got ours. Other than that, the installation went well. We got the one that's fully encased, which was a little more money. It had the 10-year guarantee. It's a striped awning with the wind sensor and it retracted yesterday for the first time when it got a little windy. I also have the little control hanging next to the door. I don't even take the control off. I just push the button and there it goes. I've already recommended it to a friend who has since just had hers installed.

It was a very good experience with SunSetter. We called them and requested a certain week for them to come if possible. They contacted us by telephone and they came. The gentleman was very knowledgeable and helpful to us. The salesperson advised us what we needed and we went right along with it because we had decided what we were going to do in advance anyway. A couple showed up and installed the awning, They worked efficiently out here and they were very on the ball as far as the time element getting here. The awning that we got has a screen because it’s an additional shade and it’s on the west side of the house. It's retractable and it's got the cranberry worked into it with the beige. We use the awning for shade, sitting out there and looking out over our fields.

We had SunSetter before at a different house. We moved last August and purchased another SunSetter. We worked with the same guy twice. The first time, we had a little problem. The second time, it was perfect. The installation process was the problem the first time. The electrical wires, all the photographs and the brochure didn't show any. Then when they came, all they did was leave them hanging all over the place. They said that’s the way they do it. I had an electrician come do it the correct way and the bill was $250. He paid it, but only after I wrote a letter to him that said I had sent a copy to SunSetter.

The scheduling of the installation was a little delayed but we got it in time for the Memorial Day weekend which was what we were hoping to do. They did a good job with installing and explaining our options. So far, so good. The awning is what we would have hoped for.

The installation of our SunSetter Awnings went very well. They were very professional and very well-mannered. I couldn't ask to have better people come and work on my house. The rep told me when it was going to be, he was there on time and he was finished when he said he would be finished, and no cleanup for me. I was very satisfied with the whole service. He spent a lot of time going through how they operated. We were very happy with the product. They look great and they work great. This time of year, I've used them several times. I'm totally satisfied with them.

The experience with SunSetter was super easy. We ran into a little snafu early on but that was more on our part than their part. They were super understanding and worked with us. They showed up on time for installation and had no issues.

The sales rep did what he needed to do but he was new. He didn't seem to know a lot about everything but enough to sell it. Also, it was a little long to wait for the installation. But both guys did an excellent job. One guy was very knowledgeable and it was the other guy's first day so he learned on the job. The awning is a very good product and we're very happy with it. It works as advertised. We got the optional wind detector so it will automatically come in when the wind blows too hard. I asked, “Can you test it?” They said, “You don't really want to test it because that would be like moving it up and down a lot.” When it started to be a little windy, we realized the wind detector actually works.

Susan came over to install the awning and she was the one who took the measurements. She told me it would take a month but it took about three weeks. I like the people from SunSetter. They did their job and they were very nice and friendly. When I had a little problem, they came to fix it. I’ve probably opened the awning four times since I put it on and the times that I’ve used it, I’ve had no problem. I'm happy and it’s been good so far.

I got a 20x10 SunSetter Awning. Goes out 10 and it's 20 long. The only thing I gotta worry about is the wind. So, I'm wondering if SunSetter could put a line down from the part that goes all the way out, the steel part, the roller, and put a little hook on that, down to the deck on each end. That would take a lot of wind out of it or stable it. Other than that, I'm impressed by the remote control. Also, we've had the awning out and in a few times, and everything is good so far. I've raised it up to a few because I'm in a trailer park, and a lot of people come by and they wave and look. I've talked it up. I'm a longtime retired guy, and I sit out here on the deck a bit. I am enjoying it.

We have a very sunny area near our sliding glass door and SunSetter Awnings is very popular in this community so we asked around. The salesperson was Carl. He came out and explained everything to us including our options. There was a problem when the awning got here though. The material was wrinkled and the installer could not fix that. But they did send out someone back who was able to straighten that out. We've been using the awning daily. It does shade our outdoor space quite nicely. We got the remote option to close it without going outside and turning it.

I love the SunSetter Awning. The only thing that bothers me is I don't know how much wind can the awning stand and still be out. But my experience with their rep was very good. I would recommend them for sure.

The two installers of our SunSetter were wonderful. They were very young kids and were funny. They got it up in about 20 minutes. Fixed the cords so I couldn't see them behind the drainpipe. They were excellent. I love the awning. You press a button and out it goes. You press a button and then it goes.

I had a good experience with SunSetter the first time but I can't say that for the second time. It's been a very bad experience. I ordered the awning way back in April. It was supposed to be shipped. They said it was shipped and it would be here May 23rd. The shipment came in and it wasn't there. They couldn't find it. They had to order another one. I'm going to call the guy tomorrow and tell him that if it's not installed by the 15th of this month, I'm canceling the order. I will never advise anyone to buy from the company that I ordered it from here in my hometown that ordered it from SunSetter or to buy SunSetter.

I love SunSetter and I would highly recommend it. The rep was fantastic. He answered all my questions. For a guy though, he comes over with a stack of things to pick them from. Then he said, "We have everything but one in there.” They knew what one I picked. But that's okay because what came as the second choice looks really nice so maybe it was meant for a reason. I'm very satisfied. It's nice to get something that you really enjoy. We waited a long time to get one and it’s been worth it. It makes a huge difference inside the house as far as cooling the house down.

We appreciated very much the work the awning team did. They were very good. The awning works fine and we’re happy with it. I’d recommend SunSetter.

The SunSetter team did a marvelous job. They cleaned up and made sure they left everything clean. So, it was a neat job and it was quick and easy. The awning has good quality and it’s nice to have. But the price was a little bit higher than what I though it was gonna be overall. Other than that, it's a good deal.

SunSetter came out for an estimate and we also had another company come out. We called SunSetter back and told them we wanted to go with them. It took four days before they got back and said they were gonna get things started. It took a lot longer than I was expecting to get everything going. It took the company a while to get back to us, which was a little disappointing. As a matter of fact, we had given up and said we'll just go buy a gazebo and set it up out on the patio somehow.

We're happy with our SunSetter Awning. We really started using it last week because we have so much pollen here. We weren't using the deck but it helps because it's all windows on the backside of the household. So the living room is a lot cooler. It’s nice, we've eaten out under three times. It makes a difference. We're very satisfied.

My sister has a SunSetter awning, so she was happy with it. So, I said, “I think I'll get one.” I got it from the same place as she did. She gave me the information. The customer services was very good. They were great when they came here. And they were great when they came to put it up. They took their time. They folded the pages of the booklet that they said I would need the most. And I did go in because I couldn't operate from the remote control. So, I went back to the book. And they knew that we were senior citizens. Because I said, “Listen now. I’m a senior citizen. So, you know, I might not grasp things.” And then they said, “Oh, no. You just call us. That’s the number. If the instructions are not clear, you just call.”

The sales representative was a very nice, young man. We've only had the SunSetter awning a few days and so far, it’s fine. It looks good.

My husband went to order the awning online and they told us to call a local dealer and they would come and install it. The delivery was a breeze. They came out and were just here a couple hours. They brought it out, put it up and we've been using it ever since. We are very happy with the installation and product. It's really nice looking. It's unbelievable how much it cuts down the heat. We can sit on the back deck now. I recommend it to anyone who's looking into getting it.

Our SunSetter works like a charm and everything's fine. The sales rep did really well and the delivery was on time. The only thing was, I thought they should have put it back against the chimney. It's out about six inches and the sun can get a little bit behind the chimney and the awning. But other than that, everything's perfect.

I was looking for a replacement awning as the one I had could not be repaired. One vendor that I was dealing with said that SunSetter changed their design a lot since the last time I looked at them. He asked me to give them a look over to see if that would meet my needs. Everything went okay with the vendor I was dealing with. The only problem is the fabric we got from SunSetter. It had several defects in it. The installers noticed it and they contacted their people from SunSetter. They ordered a replacement awning. I'm waiting for them to come back with a new fabric and install it.

I got a big motorized awning from SunSetter to cover my whole deck. The people who did it were great. I was happy with everything. I really like it so far but I'm a little nervous when it gets windy. I feel like it's almost like a big sail. Other than that, I love the awning.

I got two awnings from SunSetter. I got one last year, one this year. They’re retractable awnings. I like them. But I was disappointed that they're not rainproof. I’m supposed to bring them in when it rains. I had to learn that after they were installed. But the installation was fine.

The installation of the awning was done very efficiently and it seems to be working correctly. While I like the quality of the product, $6,900 is a lot of money to put into an awning. Also, when we signed for the awning back in March, we were told four to seeks weeks. We got several weeks past that and we called. We were told that the awning is sitting in Chicago on the dock for the trucking company and that SunSetter can't get it from that place to the company in Gary Indiana where we purchased it from. The company had their own truck and they had to get permission from somebody to go get it along with 10 other awnings that were sitting there waiting.

I received some good thoughts on SunSetter Awnings, so I said it was a good idea. That's why I tried them and I'm very pleased. The main guy was very nice. We had a little hitch, but it was corrected. The awning is good quality. The cloth is a bit light. And maybe some heavier stuff would have been a good idea. I wish they’d look into that more. But it's fine. It’s beautiful, and I like it. I was pleased all the way, so it was a good experience. And I went with it to enjoy the awning. Go SunSetter.

I had a friend that came over and we put the awning together. You read the directions and everything is pertinent. We knew that we had to find three studs. That was what the guy had told me ahead of time. So after we mounted those anchors on those studs, it was just putting it up and that was it. We've used the awning probably half a dozen times and I have no problems with it. Most of my neighbors that I spend time with have been underneath it already and they're very interested in it.

The sales rep of SunSetter was very informative. Even the workers that came out and installed it, explained everything. I'm very happy with it. We got the 20 by 12 SunSetter, motorized and we have the wind protection thing on it. I like it. The sun is in the back of the house all the time and it works fine. Because for people, it's hard to keep moving behind an umbrella and everybody can't get the shade. With this, everybody’s sitting in the shade and very comfortable.

We're very satisfied with our SunSetter awning. The installers were very good. It really worked great the way it is because it's at the end of the fence and there's nothing really there. The thing that helps us so much is that we have a sunroom. It's on the east side of the house and our SunSetter keeps that sun from coming in until the sun gets up over the house. So that's helped too. The only thing is, now we wish we got the bigger one. We really almost need a second one but they're kind of expensive, so we'll not probably do it.

The installation team came early so that they could get the awning in before the rain. When it was done, they showed me how it worked and it seemed easy peasy. It looks nice because they did a good job. I'm very happy with that. It was exactly the size they measured it for. We picked the color we wanted and it's very pretty. The awning was less money than I expected it to be. However, we were supposed to have the little shade that comes down in the front but whatever was delivered was possibly the wrong product so we're sort of waiting to sort that out.

We used SunSetter Awnings a number of years ago and were very satisfied. This time, tey put up an awning out the other side of our porch that covers our patio area. Everything was great.

We've been talking about purchasing an awning for a while and thinking about putting a pergola on our patio. We saw SunSetter at a little fair and decided to give it a try. It looked like a good product. The team was here on time and did exactly what they said they were going to do. They cleaned up afterwards too. I was impressed with the folks because they followed through from the beginning. We got the product here before we expected it and it appears that everything is of high quality. It is serving the purpose that we wanted it to serve. It cools down the back area and gives us a place to sit in the afternoon and early evening.

The vendor coordinated the electrician so that the electricians came. We had to have electricity brought to the side. They got that all done. When they walked away, everything was working. And they made sure I had everything going on my phone so I can run the awning from it. I love that I could do it with my phone. I also love that the awning cuts the temperature in our sunroom. We have a stream-in sunroom and it cuts the temperature 20 degrees in there. It makes it much more bearable in the hot summer. Also, I love the lights underneath that we got. We use it a lot. We're extremely satisfied that we bought the SunSetter awning.

I've had a SunSetter awning for 15 years and got another one to match it. I talked to somebody on the phone and he priced it out for me. Then he gave me some names of installers. The installer offered to order it for me, store it, check all the pieces and bring it here rather than having it dropped in my driveway. The awning is good. It goes up from the screened porch towards the pool. It shades inside the screen room and keeps it cool.

I purchased a 15-footer awning 15 years ago. I put it up myself. This year, I realized that the awning got pulled out of the house because of the high winds. At the same time, the fabric was discolored. It's been there for a long time. So after SunSetter kept sending me these specials so I can get this amount off, I called up and I told them I needed a new awning, and also, to re-fabric the old one as well. These guys that did the awning did a good job because they removed the siding and reinforced a 2x6 along there and they covered it back up with siding, so it doesn't pull out the wall that is previously done.

It is unfortunate. First of all, I am somebody who's very polite and I try not to bother people too much. If there is something, I try to fix it. As it is now, we spent all that money to buy an awning from SunSetter and the thing would come down. So I had to make several phone calls. Somebody finally told me that they’ll come tomorrow. But even if they said they'd call me tomorrow, they didn't tell me the time. That's for me to just wait and wait.

I went through three different estimates and I liked the people from our local company that sells SunSetter the best. They were easy to work with and had competitive pricing. They impressed me. They said installation would be three to four weeks and it was exactly three and a half. The techs got here when they said they would. They had the awning all up and showed us how to do it. The tech adjusted it once 'cause he likes perfection. There was nothing to clean up as well which was so nice. We love the awning. We feel like we have another room. We sit out there day and night whether it's rainy or sunny.

I had a pretty good experience with SunSetter. It was what I wanted, and it came through for me. I like the quality of the awning I had installed.

I made the decision to get the SunSetter awning not knowing that it was a local company that I called. They told me that they represent SunSetter. I wanted to make sure that it was Sunbrella fabric and they showed me it was. They made an appointment with me, came out and explained all my choices. They gave me samples of the fabrics and explained the difference between qualities and warranties. We chose to take the 10-year warranty with the Sunbrella fabric. 10 days later, 2 gentlemen came out to install it and were fantastic. They knew exactly what they were doing. They gave me a demonstration of certain things about the awning and watched me also use the remote. All in all, it was a very good experience. We're enjoying the awning very much. I would recommend this company who represents SunSetter.

SunSetter's team was great. They did their thing and told me what they were going to do. Everything went fine. They were very pleasant and they didn't make a mess. When they were done, one guy stood back and showed me how to use the electric awning I got. Also, he gave me an extra battery if I should need it. I love the awning so far. It keeps the sun and heat from radiating into the house.

I looked at another awning and I didn't like the way they were mounting it. They wanted to mount it on the roof of the garage. SunSetter had a low rise model and it mounted up under the eve. It's out of the way and almost inconspicuous. That’s why I went with it. The setup crew was phenomenal and I like the awning.

We called in and SunSetter offered to have a sales rep come out to look at everything. He was fine, friendly, and answered our questions. We had a couple special requests and said that they could take care of it. We scheduled to have two awnings installed, and they promised it would be installed before Memorial weekend. We went ahead and agreed to move forward. About a week before Memorial, I realized we hadn't heard back from the installation company, Trim-A-Seal. So, we called them and questioned, then they said, "Oh, yeah, we can get you on the schedule."

I had a SunSetter awning 20 years ago that finally gave way so we bought a new one. We’ve been using it quite a bit. The sun hits the back of the house the majority of the time so that's where we have it. We have to use it because umbrellas don't make it and the awning does. It suffices. It keeps the sun glare away and the heat of the sun is reflected. We couldn't ask for anything better.

We decided to go with a motorized awning from SunSetter and it's a lot better. The installers were good guys. They were here a couple of hours and they were gone. Everything's set up just fine.

The SunSetter team was very nice and they did a good job. We're enjoying the awning.

The installers were a couple of really nice guys who did a great job. They were super professional and were very knowledgeable. They explained everything to me great. We love the awning so far. I was not crazy about getting one, but now that we have it, we really enjoy it more than I ever expected to. SunSetter awnings are worth the price. They're engineered very nicely and they transform the space into a more likeable and enjoyable one. I've been noticing other awnings and I'm like, "My awning's better than that one." So, it's really cool.

Everything went well and we were pleased with everybody.

We wanted an awning that was automatic and we knew they were super expensive. But we heard the advertisements and SunSetter would probably be the best awning in long term. Everything was great and we're very happy with our awning. We save on our air conditioning energy bill this summer because the awning really seems to keep the house much cooler. The back of our house is west facing in Sacramento so it gets pretty hot. We’re hoping that if something ever happened to our awning, we wouldn't have any trouble with the warranty.

We like the SunSetter a lot. We enjoy it. We've used it quite a few times already and it does its purpose. It shields us from the sun. We really are able to use the backyard a lot more. The installers were great. They were informative. They came and they did their work and they did it well and quickly. They were right on point with everything.

SunSetter has excellent people. Very polite. We heard about them from other people, and that's why we did it. We got the best one there is and installation was excellent. So far, it looks good and I like it.

I have a friend who has a SunSetter. I asked them, and they said they were very pleased with it. I called and this gentleman came to my house and showed me lots of samples. The people who put it up were very nice. It was Wilson Awning. Thus far, I'm very pleased with my awning. I got the wind sensor too. I didn't realize that it would really work, but I have a dog and she doesn't like all the wind today. I also have a sunroom off of my deck and the awning will provide additional coolness to it because the sun will not be shining as brightly in there now. It's a good product. I've enjoyed having it so far.

We called SunSetter and we didn't even think about another awning company. The reps who came out were very nice and helpful. Our automatic awning covers the back porch and it's comfortable. We have a little pusher thing that we push and then we also have a sensor that if the wind is too heavy, it will come back by itself. We really enjoy our awning.

I purchased an awning with lights. The company sent the awning but not the lights. Messed up order 3x. Canceled lights and requested refund. Still waiting for almost 2 months for refund. No supervisors available to speak. Keep giving me runaround and misinformation.

The company that installed the Sunsetter awning were on time. The men were courteous. However 2 days after installation I can't close the awning. The manufacturer couldn't help so referred to local co.

The sales reps were very nice and personable and we enjoyed our dealings with them. The delivery went very smooth and fast too. Sunsetter is very professional, it was very quick setup and we're enjoying it. I love our awning.

I had a SunSetter, which I had installed 9 years ago on a condo I owned, and I used it all the time. After I purchased my house on July 31st of last year, I got one again. I have a big deck, so I needed to cover it. So far, everything has been going well. I had a couple of questions, but I called the people who installed it and they took care of it for me right away. There was no issue, but they checked out to make sure that there wasn't. We have used the awning a couple of times already and everything's good.

I was satisfied with everything. We called a couple different companies and there are only two big ones in the area, but we ended up going with SunSetter. They gave us the best price. The installers were very professional and did a great job.

I highly recommend SunSetter Awnings. My neighbors have the same awnings and recommended them, and they were right. It was worth every cent. I'm a little concerned about breezes. Sunsetter Awnings said to pull it in if it gets too breezy, so I've been doing that. If I had more cash, I would do more of the house.

We love the awning. We love the quality of the product. No complaints there, but the installer failed to hang it correctly as it leans lower on the right side. We leave phone messages at his # but do not a response.

I just moved into a condo and SunSetter was the only one we can put up. The awnings all have to look alike. My experiences with the customer service, sales team and installation were fine.

We wanted to get that shade on our back porch. The installation went very good. We just had it installed. About a week ago, it was completed. It’s by remote. It’s the top-of-the-line awning. A few people tried to have us get some other models that were lesser priced, but we just understood that the quality with SunSetter was better. So, we just stuck with that.

We live in Florida, so there's a lot of sun and a lot of heat and our HOA doesn’t allow roofed enclosures. We didn’t want to get involved in anything permanent, and have to get involved in building a whole room type of thing. We have an RV which has great awnings on it, and we use them a lot. So, we kind of like the concept of the awning. Also, the LED lighting is really important, too. SunSetter advertises a lot. I did look at some on Amazon, but I wanted a full-service place that would put it. I didn't want to get involved in a project or try to install them myself. I didn’t buy the awning direct from SunSetter. I bought it from a SunSetter dealer. I like that they had such a good installation, and had a lot of good referrals, businesses and homeowners that have purchased from them. I just looked a little bit around and then picked out a SunSetter.

We had one of the nicest awnings. It went all the way out. It was canvas and it had an electronic control where you bring it in. It had a wind sensor on it if the weather is bad. Unfortunately, it was out on the day that the bad storm came through and we didn’t get home in time for it to come in. We replaced the very same thing and got the top brand that SunSetter offers. We contacted SunSetter and they gave us the name of a distributor here that would install a new awning. The gentleman, Jonathan, came out and looked at the one that we had initially. It was not repairable. He gave us an estimate and once we made the deposit, it took three or four weeks to get it. Then as soon as he got it, he called us, said he had it and installed it right away. He’s wonderful. We appreciated it.

We live in the Del Webb Community. We just moved in a year ago in December, and we've been doing some modifications to our home. We had built a porch extension and put a SunSetter awning out here too. When the evening sun comes down, it's been very beneficial. The owner of Total Solutions is Brett. He came out and showed me what he had. I knew what I wanted. He did perfect. The installation team came in. It took about six weeks because of COVID. I love the awning. My wife and I are enjoying it. It’s a good addition, a good upgrade to our home. I’ve already recommended SunSetter to a friend that slept over here. He’s gonna be reaching out as well.

I wanted more shade. SunSetter was the only product I could find support for in Fort Lauderdale. I went on the internet, searched for awnings and came up with three different people. They all sold SunSetter Awnings, and two of them worked for the same company. I got a remote controlled electric awning. The installers came in the morning. I greeted them. We went to where we should go. When they were done, they called me and showed me how everything worked.

I got a green and white awning from SunSetter and had a great experience during the installation. The tech didn't mess up anything. I'd tell my friends to go get one of their awnings.

SunSetter Awnings seem to have the better quality, so we chose to go with them. The installers were great. They came in, put it in, and showed us how to use everything. The awning we got is automatic. It has been raining a lot here so the awning helps us stay under on our porch. I would highly recommend it. From the beginning of our order to the end, it was all a great experience.

The people from SunSetter were sincere in what they were doing. The installation was on time and they put it up in a timely manner and they did a good job. Everything was fine. I've enjoyed the experience with SunSetter and I enjoy using the deck.

I had SunSetter for 25 years and I wanted to continue with their product. We did an upgrade and the experience was great. The awning I had was still perfectly good. But I had a new deck put on, and where that product had little screws that went into the deck, when they took that board off, I forgot to tell them to keep them and you couldn't get them anymore. So, I could no longer pull it completely out. Also, that motorized sounded pretty good. So, I went to the motorized awning. The original awning was put up by ourselves, but this one I had somebody else put it up and it took about eight weeks. I've used it a little bit and I'm pretty satisfied. There was a little click in it when it would retract. That bothered me, but the guy said that it wasn't a problem.

I bought the house with the SunSetter awning on it a couple of years ago and we really liked it. But it was ripped off the house in a windstorm so we went with SunSetter again. But I was very dissatisfied with the experience this time. Their installer put the wrong screws in. They were 1 1/2" screws which were supposed to be 5" screws. We had another windstorm and it took the awning and ripped it out of the cement and was hanging on my house for two weeks. After calling them several times to come and get this half-hanging awning off my house, they finally came and did it. We had to upgrade to an awning that retracts in and they charged us a 600 and some dollar restocking fee on the piece of crap that ripped out of the cement. So I was not happy with them at all and I'd never use them again. I would never suggest using them.

I got a card in the mail and that prompted me to get in touch with SunSetter Awnings. I would have liked a little longer awning than I wound up with so I can get more of the car into the awning in case of inclement weather, but that was as big as they were able to come. Other than that, the guys did an outstanding job on all the install. They were very quick, clean, and had good attention to detail. So far, I really like the quality of the product. I've only had it a couple of months so I don't have any idea about longevity, but it includes a five year guarantee, so I feel pretty comfortable.

The purchase process at SunSetter was good. I decided on the material and the design of the product I was getting and if I wanted any extras. I got lights underneath it and the feature that makes it go back automatically when it's too windy. The installers came out right away and they were very good workers. They showed us how to work the remote and how the lights would go on. They didn't bother us and weren't at our place very long. The feature that makes my SunSetter go back automatically works well. I was out the other day and it did that.

SunSetter's salesman wasn't pushy. He showed us what they had and explained all the options and the warranty. We were so impressed by him that I called and canceled the appointments we already had with two other companies. Their crew was professional from the day we signed the contract 'til today when the awning is already up on my roof.

When I called to speak to the SunSetter customer service agents about a question that I had about the awning, they kept sending me emails about them placing my order and getting a rebate. So, I thought I was getting the rebate. I wanted a SunSetter Awning because of its brand and reputation. I also went online and looked at Costco and they had the awning that I wanted for 300 bucks. I called the agency that would install the SunSetter awning. When the guy who owned the agency came over, he was going through the whole thing and I told him that I already looked at the pricing from Costco and it was significantly less.

I coordinated getting an awning for my parents’ house. With COVID, they wanted to enjoy the backyard a little bit more and hoping that summer, when it gets warmer, they'll be able to do so. The installers who came were very pleasant and professional. We got the SunSetter in January and the weather hasn't been all that cooperative, so we haven't had a chance to use it all that well. I'm going to call them up for a little bit of adjustment. My parents don't want it to go out as far so I’ll ask them to come back and adjust it so it doesn't go out as far. Going with SunSetter was a pretty easy decision considering the brand itself has a reputation. There are a lot of other options, but not knowing a whole lot about it and not wanting to become a professional, I kind of leaned towards SunSetter brand.

We got an awning with a motor through SunSetter because someone recommended it. Their reps were all fine. Our order fell through the cracks but I’m not upset about it. I don’t want it right now anyway. I’m not gonna sit out there. It's too damn cold. I don’t know when that’s coming but they’re gonna let me know.

This is the second awning I purchased through SunSetter. I bought a new house and I knew that the first thing I would put on up to the deck was the awning. Their team was wonderful and I was very pleased with them. I got the 18-foot motorized awning with floodlights but I can't figure out how to turn the lights on. I was going to call one of their reps, but I haven't done it yet. Other than that, I would buy again and again from them.

The rep who installed my SunSetter was very presentable and did everything he said he was going to do. I highly recommend the sales rep I worked with. He was very nice.

Sunsetter's rep was really courteous and helpful. We were able to customize the length and the color of our awning and when the techs were gonna put it up.

SunSetter's reps and installers were cordial, professional and they were dressed decently. They were easy to work with. Their rep came and gave us an estimate. I gave him the downpayment and about four weeks later, they called saying they have my awning for me. The tech then put it up. We're well pleased with our experience with them. If you're looking for an awning, you might as well buy one of SunSetter's products.

The owner of the SunSetter business in Sandwich was very nice. Because he was a little late for our appointment, he was very apologetic and gave us a discount. So, we sealed the deal. You should talk to the owner of the business if you're considering SunSetter.

With the pandemic, we're spending more time at home on our deck than we have in the past. We looked up a vendor that sold awnings and we looked at what they had to offer, and SunSetter was what we chose. The rep was very helpful. The first day, when we called, he had somebody in the area so he had a couple of guys stop by, look at our deck, take some measurements and give us some initial information. We followed up and went to visit at the shop and saw some actual samples. They were extremely helpful.

A friend referred SunSetter. We looked them up and found them. They were super. It was like the easiest project we've ever done.

I have a stepson who purchased form SunSetter and he was very happy with them. Then, I saw some ads in some local newspapers where they were running sales, which caused me to contact them. The experience with their team was excellent. They couldn't have done a better job. With the COVID, SunSetter was having a lot of problems getting materials because they couldn't produce them fast enough. But these guys were terrific. They kept in touch with me during the entire time I was waiting for them and they spent time with me beforehand. They showed me how to do the installation and they were professional. The awnings were put in during winter so we have not had the opportunity to use them but the reps showed us that they worked well. So it’ll be very nice to be able to use them this summer.

SunSetter Awnings had the best reputation and we haven’t found any better. The girl that worked in the office helped me a few times and answered questions. The guy who did the installation did his job. I don’t have an electric outlet that works out there and I haven't got that fixed yet. But so far, the awning has been good. I haven't used it that much but when I have it out, it works.

We liked SunSetter's price, so we went with them over others. Their sales rep, Paul, was great and we liked his personality. Then, the delivery was fine and they installed the awning with no problems. But there's a little bit too much wire that's sticking out there that has never been put anywhere else, just to plug it on. It’s excessive, so it looks bad.

I called SunSetter and the rep came over a couple of days after. He showed me other options for colors and an awning with lights in it. During the installation, the guy had to find an electrical outlet which he handled really well. He didn't make a mess and he cleaned everything up. He showed us how to adjust the awning and how the control thing worked. We love our SunSetter. It's easy to use and it looks so beautiful.

We needed an awning for our back deck. It needed to be covered. We wanted to screen it in but it was a little bit too expensive. I've heard about SunSetter for years, and I had to call them. The representative that came out first, measured everything and told us what we would need. The only thing I didn’t like is nothing was listed as far as prices. It was just sitting off the top of his head, and I wasn’t like that. I like to have everything listed. Other than that, we like the unit and it does what it says that it’ll do because we've got a lot of fun on our back deck.

SunSetter's reps were nice. We got an awning that looks best with our house and matches it. To use it, we just mash a little button. We like it so far.

So far, I'm really not impressed with SunSetter Awnings. The guy who sold the awning to us should have done more. He came to our home and he showed me all their products and all the different conglomerations we can do. We took a day or so to think about things and then we called him back and made arrangements. We decided on a smaller awning so that it would fit in the space where we needed a bit of clearance of their product to extend.

The salesman was great. He was very thorough and professional. We got one of the power ones that go out. It has the remote shut-off. We had it mounted on the roof. The house is gray, so we picked something that would go with the gray and the maroon shadows. We had planned on the installer doing it when we weren't here. So we were in Aruba when he did the installation. He contacted us immediately once he knew we were going to be back. Then when we came back, he came back and went over all the functions of it. We recommend SunSetter highly. It's definitely a high quality. You can buy cheaper ones and you get what you pay for.