SunSetter Awnings Reviews

We bought a motorized awning in 2015. I noticed a few weeks ago that when it’s open it’s completely crooked. I had someone come look at it and found that the pin fell out on one side in the elbow where the arm extends but he was unable to repair it. I called the company where I purchased it and they wanted a small fortune just to knock on my door. Call Sunsetter and they do not have a service department. Come to find that any local awning companies near me, refuse to work on anything Sunsetter because they are a pain in the ** and no one is willing!!! We absolutely love our awning and can’t be without it as the sun in the back of our home is brutal. It’s great for our solar system though!! This may be very expensive to fix! I’ll post an update after Thursday.

The rep, Bob, showed up on time. He told us everything we needed to know and how we could pay for the awning. He also told us about the installation. He filled us in on everything, left us paperwork, and stayed in contact with us. When the SunSetter was delayed a little bit, he was able to explain to us everything about that. The installation team was excellent. They had asked if they could come at 8:00 and I told them 9:30 would be better. They were here 9:30 on the dot. They were very courteous and cleaned up after themselves. The awning is warrantied for five years and it came perfectly when it turned hot down here. We got the thing that would automatically rewind it if the wind gets too heavy. That's a security thing.

The sales rep wasn't good but his bosses were great. The installers had to come back to fix one little thing but the installation went well. They had to redo something. The awning makes a little noise when it closes but other than that, it was no big deal. The awning and the quality is nice but the cost is a little high. Still, I'm happy with SunSetter.

I looked at SunSetter's pricing range and they called me back probably within 15 minutes when I just putting an online request. It was quick. They came out and gave me estimates for free. The rep brought a sample book out with the material and showed us the different samples and the actual colors, so that we knew it was gonna go well with the house color. He gave me the price and he took all these measurements. They were so easy to deal with. I was somewhere when they installed it. I said, "I have a vacation scheduled. But you can go and install it while I'm gone if you want." I got cameras on my back porch. I can see what I want. They installed it the day or so after we left, and they took pictures and emailed them to me. Then we got home, got to use it ourselves, and we haven't had a problem with it at all.

We like our SunSetter awning and we're happy with it. We haven't used it a lot because the weather is just starting to warm up where we're at. We've opened it and closed it a few times. The wind sensor works because the rep showed me that when he put it on. It goes on the end of one of the arms. If it gets windy and the wind's blowing the awning up and down, it senses it, and then it'll close itself. As far as the SunSetter team, they were very good. They were courteous and friendly, knew about the product and knew what they were doing when they installed it. So, we were very satisfied with the company where we got it from.

I get good experience with the local folks. They seem to be very responsive when we ask questions, and the installers were good. There were three of them, and they came earlier than we had thought as far as when it was gonna be delivered. They were in and out of there quick. It was simple, and the SunSetter awning is where we wanted it to be and does the job. We get a little wind where we are, so we have a wind sensor and it seems to be operating properly. We're happy with it. The cost is also competitive given the solution that it is and where it's all automated. We don't have to manually bring it in or out, so that's convenient. Generally, we use it every day. We have east exposure to that side of the house, so when it's sunny, we get sun for half the day. It cut down on heat coming into the home now that we're getting into the more like summer months.

We had a good salesman. He was young and it was his first sale, but he did a great job. When the installers came, they didn't have the right item to hook the awning to the house, so they had to have it ordered. They came back a week later and put it up in an hour and a half. It's been working beautifully ever since. The awning is great. We've been getting a lot of rain so we haven't used it, but it's there when we need it.

We had an initial problem with the awning that was bending the structure of the RV. The place where the installers put it wasn't sturdy enough to support the awning when it was down. They came back and did a very good job. They sent me pictures too and I didn't have to pay anything extra. I had a good experience overall with SunSetter. Their crew was very polite and respectful. My wife goes out there and sits and reads and drinks her coffee and everything every morning and the awning will help her enjoy that experience more.

We're very satisfied with the SunSetter awnings. We had purchased one from SunSetter before, and we wanted to get another one for the back of the house. I like their product and their installation. I also like the SunSetter Awning team's attitude, their work ethic, and the results.

SunSetter's team was excellent. They gave us a lot of information and answered all of our questions any time I bugged them. I would recommend them to everyone. Everything was also great when our awning was installed. We got the biggest awning and it's the electric one. It is gray and a white big stripe.

SunSetter's reps came out and installed our awning. Both guys were very professional and did a great job. They installed it sometime in April when my thermometer reading out there was 105.2. So they installed it in that heat. Then, once the awning was up and we had it open, the temperature dropped down to 75 in no time. But I ended up paying an extra $200 to get sides and a front. We have one extra cover and we have two extra fronts that are twice the length of our awning, then another extra front. And we finally got our side and it four weeks before we got the side that we wanted. I was speaking to Tiffany at SunSetter and she was awesome. She always responded to me and followed up greatly. But they were moving their packing place from one state to another, and somehow, the packing labels were all messed up. So the boxes were labeled correctly, but the item in the box was incorrect.

SunSetter's reps came out, gave us the estimate, and looked at where we were going to put the awning. We went through all the variations of different offerings that they had and we picked one. They were also very cooperative. They gave us a $200 discount, then some greater discounts came out after we ordered the awning, and they applied the discounts to the awning even though we ordered ours already. Then, they said it was going to take four to six weeks to get the equipment and it took about five weeks.

We went to a Regional Lawn and Garden Show, and there were a couple of different products like that represented. The gentleman they had working in the booth was a lovely gentleman who was in his retirement years, and he said to us that he got a SunSetter Awning for his home and liked it so much, he decided and offered to the owner of this local company, The Awning Team, to work with them. So, he made a really great impression and he made us feel like he was really credible. Plus, he spoke from personal satisfaction and that was a pretty strong testament to say he liked it so much, he thought he would enjoy introducing the product to other people and supporting it in the Charlotte region.

Our house gets full sun all day long so our deck is quite warm. The installers were great. They were pretty quick and got it done. The awning is great but we do have one problem. The wind detector fell off and we don't know where to put it. My husband called a couple of weeks ago about that and he was expecting a callback but never got one.

We just finished renovating this apartment and it is very sunny on one side, so we knew we had to do something. We googled around and SunSetter seemed like a very reputable company with a guarantee. They have these wind sensors on the awning and it seemed like it was a quality product. I called them to get more information and the woman that I spoke to was extremely friendly, super knowledgeable, and came across as very professional. She explained the ins and outs, what model to get, and how this wind sensor thing functioned and she sent me samples of the fabrics. She was very helpful and made it as easy as it could be. Then, she put me in touch with the local distributor.

Their team was very polite. They just showed me what they had and we went on from there. The awning we chose has lights, a remote control and wind sensors. The installer went through everything and answered my questions. The quality of the awning is very good.

We love SunSetter. The rep that came out was great. He was straightforward. He gave me all the details and all my options. We discussed how big it should be and the measurements and how it all works. I was really happy when he left. I paid half and when the job was complete, I paid the other half. He had to order it. It took a couple of weeks to get it. The installer said he was coming over at such and such a time for installation. But I had somewhere else to be. I left him to check under the gable. When I came home, everything was installed and it's working fine. Everybody likes it.

The salesman called me and said, "I'll be at your house tomorrow at 10 o'clock." He pulled up at 9:55 and said, "My philosophy is you're calling me, so I'm going to be right on time on schedule. You want an awning. You're a customer. You don't deserve to wait for me because there are other people out there that you could go with." I understand if people have an emergency that they can't make it, but this guy was right on time. Even the installers, they said they'll be here at 9:00 in the morning, and they were. There wasn't like a window of 9:00 to 12:00, so I didn't have to sit home all day waiting for people to come. That to me is a home run.

I'm satisfied with the SunSetter product but I'm not so satisfied with the dealer who sold it to me. After I got the product, I started receiving emails with deals and coupons. I called them up after it was installed and they said they gave me the best price. I'm not too happy with their answer. The dealer was very nice when they came. But they still owe me a visit because they have to readjust the awning again. I kept on telling them I need something to block the sun. They were trying to undersell me. It was on a Monday we made the deal. Wednesday morning, I told them I was gonna order the roll-down shade. They called me back and told me my order was on the truck. I asked them to cancel the order but they said they couldn't do that.

They came to my home, did a quote then came out and installed the awning. The awning is fantastic. I wouldn't change it for the world. It's a good quality.

The salesman with SunSetter was very good. We trusted him. Any questions I asked him, he explained them to me. The installers were very good as well. They explained what had to be done, how to open and close the awning.

When the rep came to give me the quote and measure, he was very polite and efficient. The installers were in and out of here in under half an hour. It was amazing. The quality of the awning is excellent. That was why I went with SunSetter again because everything surpasses anything else I've seen.

We had a SunSetter salesman come out. He was a great guy. The installers were great as well. They had been out prior to do some different work on my home through the same contractor. They were very professional. Thankfully, we had enough wood up there that they were mounting the awning to. That was a concern, to find enough solid wood to mount it to, and they found it right off the bat. It went on perfectly. They didn't have to adjust anything. We're very pleased with them. I would recommend SunSetter to anybody that needs shade.

My niece, Heather, has a Sunsetter awning and she knows the person that put it in. His name is Brian, and he's a really good guy. She contacted me with him then he came over and we did it and got it done. The cost was a little high, but it's a good product. It also felt like we've known Brian forever. He's a good representative for the company.

I needed an awning on my house and I reached out to SunSetter and they came and it was great. The guy was really good when he came by. He was professional and gave us good options. He broke down all the options with us and was super knowledgeable about the awnings and was able to tell us what was best for the home and how to best utilize it. It took about two weeks to get the awning in but once it came in, they came the same week and installed it. Initially, it was installed in the wrong place, but they came back and reinstalled it the same day. My mom was there when they installed it and she told them to put it in the wrong place. The awning's quality is good. It works well. I've used it a lot. My mom uses it more than I do because she needs the shade. It's electronic, which helps her out a lot as well. The cost is great, too. We may get another one.

The SunSetter team was excellent. They explained everything, came out when they said they would, and everything was really good. I really like the awning. It's everything I expected. Definitely get SunSetter.

SunSetter's team was good. The tech was good at insulating. But I'm not really happy with the unit. They talked me into an eight-footer and I wish I got a 10-foot wide one. They kept saying, "It won't fit." when I knew it would. But it is what it is. We're just waiting for the front panel now. It's been a month and we still haven't gotten it yet.

Solar Easyshade works good until it doesn't. Purchased from Costco in Dec 2019. Solar Housing/Battery failed in April 2023. Product website states: “Our EasyShade models come standard with a manufacturer's 5-Year Limited Warranty against defects in materials and workmanship. For Solar-powered models, the solar panel assembly and battery pack are warranted for three (3) years.”

A truck came to deliver the awning to me rather than the installer and I refused it. Then, the installer came and he didn't have enough help. He got it partly up but he had to come back the next day to finish the job which was fine. I paid him but he called me and told me he hasn't been paid. I asked, "Well, why haven't you been paid?" He didn't tell me so I called the guy he worked for and that guy said, "That's right. We didn't pay him because he let his insurance expire." To say he did all that work, drove twice from Little Rock, which is a two-hour drive, and got nothing, I felt bad for him. Other than that, I'm happy with the awning. I just have to figure out how not to have a cord running around all over my back porch. If anybody wants an awning, I recommend SunSetter.

This is something we really wanted, and we were an easy sale, but Ted, the sales rep, was amazing. He told us everything we needed to know. The installers were here and done within an hour, and it was amazing. I was really surprised. We're also very pleased with the quality of the SunSetter. The sun sets to the side of us and we should have gotten the shade, but the awning covers up enough. We also have trees that give shade. It's perfect. We've not been in the hot, but we hit 90 yesterday and it was very enjoyable. I love the fabric that was picked out. We went with the higher end fabric.

I decided to go with SunSetter because I like the look of the product. My parents had one, my friends have one as well, and we had a good experience with them. The SunSetter team was very good. The sales rep, Brian, came over and he was with me for a little over an hour and he said there was no pressure. I showed them the patio and the dimensions I wanted. He gave some input, and then the patterns, and it was very straightforward and easy to do. One of the challenges was the size because my awning is 13 feet wide, but 15 feet long. So, it's fairly long. It's not the largest by any means, but it's definitely getting towards a larger size. So, I was looking for that and he was like, "Oh, yeah, we can do this and here's why." He worked me on the size. "You don't want to go this far. You want to stop here and here's why. And you want to cover this window, this door and stuff like that."

Everybody we worked with to get our SunSetter awning was great. They communicated well, followed up, and returned calls. The rep was very knowledgeable and answered all my questions. The brand checked all the things that I wanted to make sure were in place, like stabilizing the attachment to the house with heavy-duty bolts and the product having Made in the USA status. The installers did a great job and I was surprised at how quickly the installation happened. He did a good job training us how to use the awning. We love it.

We have a back patio that we like to eat on, and it was too hot out there during the Alabama summers, and getting some cover over it makes a lot of difference. I did my research and based on reviews, it appeared that SunSetter was the go-to place, the best available, and reasonably priced, so I went with SunSetter. We got a retractable awning. It's mounted on the back of my house and goes out over a patio that we have. It's tan. As far as the SunSetter Awnings team, they were good. They came when they said they would and they did a good job. They were very nice, and they were ready to answer any questions that I had.

We moved into a new townhouse, and the back is facing the West so we thought we needed some shade. I went with SunSetter, but I should have looked at other companies before going with them. The installer kind of wrecked the soffit. We're going to wait for them to come back out and fix the issues. They gotta come out, take the awning down, take the gutter off, take off some soffit there, and put it all back together. They gotta come back and put up the awning. It hasn't been a pleasant experience.

We moved from the lake to Kansas City and we bought a house that had a big ramp on the back of it, which took up a lot of the room. The reps from SunSetter helped us find somebody to take it out. So, they were very nice and considerate. The guy who did the installation put up the awning in two hours. He was very friendly. The awning looks good though we wish that we'd had a solid top, because we live where there's lots of wind, and we don't get to use it that much. So, we're a little upset about that.

Originally, we got an awning for our back lanai. Then we had a patio on the front put in. We did another one out there for the rain and it was great. Everything went smooth. SunSetter's pricing is very competitive. All three awnings are motorized and two of them have the wind sensor. A couple of times, we went out and it'd gotten a little windy. When we got home, it was retracted. It's definitely worth it. I had a question about the two previous awnings and called SunSetter's customer service tech department. It was a very simple question - how much do they weigh? We had the house painted and we had to take them down. I wanted to see how much help I needed. But it was like pulling teeth to find out from their customer service how much they weighed. But the rest of the experience was very professional. We got it in a timely manner.

The rep was great. I enjoyed working with him. I had some questions after our time and he was quick to respond. They have something that I call the visualizer. You take a photo of your house to help you choose from their selection. That's very helpful. The awning's been good. I will use it every day when it gets hot because it blocks the sun from coming into my kitchen so harshly.

Sunsetter was very good. They came out and gave us an estimate and we decided to go with it. The install took couple of hours, and we had no issues. The awning looks very pretty and it's cooler when we open it up. We use it all the time, and we're very happy with it.

It didn't take the installer very long to install the awning and he cleaned up after himself. Everything went well. We like the awning. It's electric. We just push the button and it opens up. It's a little pricey, but we're glad we got it.

After ordering an awning online, it was not apparent that installation was not included, I was told that I would receive a customer number and order number with the next business day. Repeated calls to customer service and was on hold for 10-15 minutes, 3 calls and after 20 minutes finally got a rep who told me they could not find my order. I received an email immediately from a local dealer. I called them asking about installation and was told if I ordered the awning online, they would not support or install the product! But they would be happy to come out and give me a quote if I ordered through them!

I've had two of SunSetter awnings before I've had this one. We liked them. This is a different house, so we wanted another one. As far as the sales reps, they were great. Everybody did a great job. The awning has good quality.

I first purchased from them 10 years ago and I was satisfied with them. I haven't had any problems. They do a great job and I would recommend them to a friend.

There was more than enough material and we were given several options.We got a 16x12 foot awning with a power motor on it. It looks nice with our siding and my wife likes it.

I like that the Sunsetter awning required minimal involvement and construction, and all it needed was a hooking mechanism and it should be done. So, the ease of it appealed first. And I was looking for a pergola. But I wanted that flexibility that sometimes you need the sun, sometimes you don't. I contacted the SunSetter Awnings. They gave me the local dealership number. And I contacted the local dealership who promptly came in the next day, took the measurement, showed me everything. And they gave me a quote, which was amazing. I compared the prices around. I saw Costco also gave a good deal on SunSetter Awnings. And I worked with the local dealer to get the price matched with Costco, which he did, and it was smooth from there. It came down in four to five weeks, and the tech had it installed the next day. We're very excited to use it for the summer.

SunSetter Awnings was a product that lasted a long time. The technician came out and gave me an estimate after measuring everything. And on the day of installation, there were two gentlemen that came out and installed the awning. He showed me how to operate everything. I recommend SunSetter.

We had a deck that had no shade and we had a SunSetter awning the last time we had. We were very happy with it. So, we got another one. We bought the same model. The only thing we didn't get this time was the lights on it. We were very pleased with the rep. He was very knowledgeable. A SunSetter awning is the best one to buy.

Bill from Northeast Awnings was great from the phone call right up through installation. On installation day, he was on time and in two and a half hours, he came into the house saying he was finished. I got a Pro-XL motorized awning with a wind sensor and lighting. It also has a drop-down screen on the far end. It appears to be of very high quality.

There were three SunSetter Awnings installers. They had ladders. We had to get an electrical box on our roof. So, we had to hire someone to do that part up through our attic. But they got the box set up, and we were told that it was great. And it didn't take them long to do it. We stood in the yard watching them and they explained with the remote which way to go. And they said they had just put one in for someone else that was smaller and they liked it. The awning matches our siding. It looks nice.

The sun pretty much all afternoon and into the evening shines right down on our pool and on our back porch. We wanted to cool it down some, so we thought an awning would work. I liked the quality and reviews for SunSetter. They were very well reviewed. As a little kid, I remember seeing their commercials too. We also had a friend that had gotten an awning from SunSetter. They live here in Arizona and they suggested it too. Price-wise, it was also comparable, if not a little bit lower.

d.The seller and installer of our SunSetter awning were pretty good. Initially, we pushed the schedule of the installation back because we weren't ready as we were having other work done. So, it was installed about a month after we ordered it. We're pretty satisfied with the awning, although I'm monitoring a possible issue that I may have to call the installer back out.

We added an extension on our patio and we needed to cover that part when we face the west side in the afternoon and the sun is really hot. We got a retractable awning from SunSetter and it looks real well. Also, we had good service from them.

SunSetter did what they said they were gonna do. They were prompt in their installation and demonstrated how to use the awning well.

The sales rep was great. He showed us our choices then we picked what we liked. He told us what size board we should mount up there which was bigger than what we planned on. I got to pick the fabric that I wanted. We got a couple of extra things like the retractable, and there is a sensor on the retractable. It'll close itself. We also got a covering on top of it so that it would stay clean when it retracted. They had three men for the installation. They were done in half an hour. I'd recommend SunSetter to anyone.

The salesman did the measurements and gave me accurate prices. He also gave me a choice of colors. We did the order and he gave me a nice discount. They wanted half down and five payments. We said, "Can we do half down and 10 payments?" He said, "Let me talk to my boss." And two hours later, he called me back, he said, "My boss said that's fine."

The installers did a very good job, although we had a little bit of an issue getting it scheduled because of the weather. I'm very satisfied with the whole thing.

My experience with them was perfect. They knew what they were talking about. The installation only took a couple of hours and everything went well. The techs cleaned up. I got an awning that works by electric and it has lights. It also has automatic retractability. The quality, color and durability of it looks good.

SunSetter was very prompt with doing everything and giving me the estimate. We got an automatic awning. The techs put it up and it looks nice. The only issue I had was that after I purchased it, there were all these incentives I was emailed. But I didn't qualify for them. One email was with $1,300 worth of things where I would get the cover and the lights. It was frustrating because I didn't get those things.

I've known of SunSetter Awnings for 40 years and when we wanted to put an awning on, I knew they were reputable and I went with them. For the installation, they called and said they were gonna come on a Friday. That Friday was really gonna be complicated for us but I would have made it work for them. But the tech called me on Thursday and asked if it was okay if he came that day. It was so much easier. They came and they were clean and nice people.

The sales rep was very knowledgeable and easy to work with. He was very responsive and everything was done right away. We got a 20 x 13 foot awning with SunSetter material. The installers were very quick. It has a remote but if electricity is out, we can crank it. It's amazing and huge. It covers our entire deck. However, we've had an issue with the awning coming back in by itself. But that has only happened once and otherwise, everything else is great.

When they installed our awning, it was very quick. SunSetter is a reasonable thing to do if you need a removable awning.

I was trying to put an awning on my floating dock. I have a two-story boathouse and I needed it partially covered and I couldn't get a permanent awning on it without coming too low. It's a 30 x 30 platform and 20 x 30 was already covered with a roof and I needed to extend that out to the other 10 feet. I decided to try SunSetter and called the local guy down in Ocala, and he was phenomenal. He was here the next day, sold me on the awning, and he was very professional. The installers and the owner were very professional as well, and installation was great. The installers came out when I scheduled it, put up the awning in half a day and explained it well. The quality is great, and the cost came out less than I was gonna have to pay to have an extended aluminum roof. Plus, this one is retractable, so I don't have to use it all the time.

SunSetter Awnings is a good company. And they have good umbrellas. They did a good job and got it done in no time. They were very professional.

There was an existing SunSetter awning when we bought the house. We got a new one to replace the existing one we had. It was the same thing. It's as functional as the old one was. The one we had was just old and torn, so we replaced it with exactly the same thing that we had minus the part that we didn't need. So, it made it a little bit less for us. We did get the wind sensor for safety. Overall, the service was great. It's just they were very expensive.

I love SunSetter, but I ordered lights and I'm a little upset about that because they don't have the lights. They said they were gonna get it. I still don't have the lights and I'm not happy about it. I want my lights. Other than that, the people who installed them were super great. They called, they told us when they were coming, they came exactly the time they said they were coming, and they weren't even in the way at all. We didn't even know they were here half the time until we went outside to see what they were doing. They were very professional and not personal but personable. It was a great experience. The guy who sold it to me was wonderful. I even bought his book.

We tried a couple of different awnings and they didn't work out. I read reviews and it looked like SunSetter was the number one seller in the country, so we went with them. I liked their rep. He was very knowledgeable, very polite, and courteous. I highly recommend him. I liked the installers a lot too as they were very knowledgeable and polite. They got the job done in a very good and timely manner. All in all, it was a pleasurable experience working with SunSetter. Being in Florida, we got the awning because of the sun and the heat. We have one with the remote. So far, we've had a few days out where we enjoyed the awning.

The rep was relatable and informative. He was a nice guy and he did a good job. We went with an awning with the remote. The installer showed up when they said he was gonna show up. I told him, "Just call me before you get done." By the time I got done, he was cleaning up. He showed me how everything worked.

We had an awning in our previous house, and we bought a new house that has total sun exposure. We have a deck off of our main floor, so we decided to install an awning to have some sun protection. SunSetter was a pleasure to work with. The representative was personable and truthful. He explained everything and came up with good options. We'd already purchased one previously, so we knew what it takes to install them. He gave us what promotions were going on and discussed them and we decided on it. I got the motorized ones. We did measurements to make sure everything would work. The install team did a great job, showed up on time and cleaned everything up perfectly. They installed the wind sensor and gave us the covers.

Their awnings have all functioned exactly as I needed. Working with their team was very positive. The installers were on time and had it installed in a couple of hours. They walked me through everything. My new awning looks every bit as good as my last one. I definitely recommend SunSetter. It's a good reliable product.

SunSetter came out pretty quickly. They made the measures. They followed up timely with me, informing me about the delivery time and the installation of the awning. Then they came out on time on the scheduled day. They installed it. Then I couldn't use the awning for a month because it was still winter, and it was raining around here. I used it the first time probably three weeks ago, and I noticed that I still had direct sunlight in the middle of the part that was supposed to be covered by the awnings. I reached out to them and in this particular aspect, I was not really pleased by their follow-up. I called, and they didn't respond. There was an email that they finally responded. They were supposed to schedule a site visit to my place to check the reason why or to show me why they think they did a perfect job, but they never did.

We bought our first SunSetter awning a few years ago at our old house we sold last summer. Once we moved in last summer to our brand new home, we knew we wanted to put a SunSetter awning on. We reached out to our agent for the second one because we only moved about nine miles. He's very knowledgeable. He has many years of experience. We liked working with him the first time, we worked with them for this awning. The fitting was really good. We got the electric awning. It's got a wind sensor. Occasionally, we forget to pull it back in and so the wind sensor will pull it in. The one feature that I liked before was the LED lighting facing down toward the floor. Now, the LED strips are on the top side of the arms so you get the indirect lighting but it's not as bright.

I like the fact that I could have the awning out when I needed it and retracted away when I didn't. I spent some time researching what I wanted. So I pretty much got down and told Sunsetter what I wanted. They explained everything thoroughly to me. Then we went forward with ordering my covering. It went very smoothly. David was great. He called me beforehand to schedule a time to come out. The installers were right on time and got right to work. They had it done in a few hours. It was up and working.

Working with SunSetter couldn't have been easier. I'd recommend them. The gentleman was super knowledgeable. He came out and took my measurements. Everything went exactly as I expected, only better. The awning looks fabulous. I show it off to people all the time. They think it looks great. I got the lights in it too. It lights up the whole patio.

I wanted some shade on the back patio instead of using an umbrella. I went with SunSetter and when I went online, they said to find a dealer near me. I checked the dealer in Longmont. Tom was our guy from TCS Solutions and he brought out fabric samples and pictures and how it would look. It came with a motor. Everything was fine with getting the awning ordered. He told us it would take about six to eight weeks because they make them. That was all fine. When we never heard from him, we contacted him and he said, "Yes, I just did look into it. It is in Denver. The freight company needs to call you and deliver it to your house, then you call me I'll come and install it."

I wanted something to cover up the back patio. It was a south facing patio and I wanted not only to use a whole house fan to bring cool air in. It would be nice in the summer to be able to sit out there and enjoy it rather than plot myself out in the sun. I did SunSetter Awnings and their guy Matt was really nice. He was very friendly and it seemed like he knew what he was talking about. The people who set up the awning seemed very experienced and they got it up quickly.

My wife picked out the colors when the rep came over and gave us the estimate. We ordered the awning, and then the installers came few days later when the order showed up. It took them about an hour and a half to put it up. There were about four guys because it's a pretty heavy unit. They showed me how to use it. Then I paid and thanked them, and they went on their way. Sunsetter was very adept with what they were doing, and very quick to respond. They were very pleasant to work with.

The sales rep from SunSetter came right over and told us what would work. We told him what we wanted, and we got what we wanted. Everything was good. The installers did the job very professionally and told us how to use it and everything we needed. I like the awning. It works great. It's easy to use. It shades what we want.

The awning looks great and everything is fine. I'm happy. I'm hoping it will hold up for 10 years like they said.

The SunSetter awning is great. The guys did a good job to put it up. They left the cover for the end for the winter and I had installed it myself, which is a pain in the neck to do. With the way it looks, it is really not even worth putting up. I can't believe they don't have something better. I thought it was simpler. I took it out of the package and it was a couple of hours ordeal to put up and I wasn't happy with it. There are these clips that go on to it that you're supposed to tie around it somehow to hold it. There's no way in the world that these clips would hold this cover on it for the winter. It's impossible. Other than that, I like the awning. I tell others to get it.

The SunSetter rep was great. We knew what we wanted when he came. He answered all our questions and we had no problems. We have the awning up on the roof. We are satisfied with it. We put it out a couple of times to try it and we really like it but we have had horrible weather, so we really hadn't been able to use it. It's gonna be really nice once we’d be able to use it. We're going to use it because we have a bi-level house, and when they built it, they made a mess, and whenever it rained, the water came into the basement. So, we put a patio all the way across on the upper level and fixed it up. We spend a lot of time up there because we're not young anymore and sometimes sick, and it's been very nice for us to sit. We used to have one of these canopies but they only last about a year or two and then it fell apart. So, we decided on the SunSetter.

Sunsetter has a good selection of awnings. The color choices were very good as well. I was very happy with the selection and the color choices. Also, they weren’t pushy at all. I got a wide, green stripe and then a smaller ivory stripe. Our local guy who lives right up the street was awesome. It was a very easy process, and he got me all the information I needed. Then I had it installed within a couple of weeks. It was very fast. The installers were great guys. It was super cold outside when they did the installation. So they weren't able to completely finish because the cables and the wires were so stiff because they were frozen. They couldn't do anything more with them.

The customer service of the local dealer and the installer was amazing. The guy who measured the house was very efficient. The owner of the franchise here came with the installers and supervised it. They did a very good job of putting it up and showing me how to run it. The awning is of excellent quality. It has a heavy-duty metal frame and the fabric is good. I got LED lights under the awning and it also has a wind sensor. If the wind is too high, it closes up.

The SunSetter tech was good and he finished the installation within an hour. He said that if it's windy, I should put it in and I'm not taking a chance. The awning is what I wanted and I'm satisfied. I mostly got it to keep the sun off the front of my house and so far, it does that.

The customer service team was terrific. I was impressed with the rep's knowledge of the product. The installation went all good. It took about three hours.

These folks over at SunSetter have absolutely no idea what they're doing. They called me several times in a row from someone's cell phone (a 413#) at 6:30pm on a Friday to say there's a problem with my credit card. Well, not giving that info over the phone to some random guy just because he's from SunSetter. I explain that I'll re-place the order tomorrow with a different card, he says ok. I do that. Original order status still says "Call" so, we should be good, right? Nope. They then (as I understand it) process both orders... despite never receiving updated card info for the first order and not that anyone reached out and told me they were going to re-attempt the card charge.

I got a retractable motorized awning. The installation was simple and quick. We use the awning almost every day. It's fantastic. If a retractable awning is something you are looking for, SunSetter is the way to go.

The sales rep was excellent. He gave me all the information I needed and explained why I should have this and why I shouldn't have this. So, I was very happy. The team who dd the installation was very good. They went through all these details with me and we went through the settings to make sure they were what I wanted. It worked out fine. I had an issue with the sensor going off by the wind and I was able to get ahold of SunSetter. Apparently, when I tried to adjust the awning, I had to be on sensor one. I had all the sensors split up. So, all I had to do was hold it. The rep did it right over the phone with me, so it was very easy. We're very pleased with SunSetter right now and hopefully, it’ll stay that way for a long time.

The SunSetter sales rep was good. The installation was really good. The quality of the product is also good. However, the sizes were lacking as far as the awning. I needed it longer, the same width. But they don't set it up that way.

The variety of awnings from SunSetter was very nice. The one that we wanted ended up being 18 feet, not 13 feet, which was sufficient. Then, it was just a choice of the fabric that they had. The installation crew was excellent. We ended up with three guys and they were all very thorough and explained the product after it was set up. I was very happy with them.

My experience with SunSetter was excellent. The representative knew more about what needed to be done and what should be done with the awnings, and installation was great. I use it almost five times a week, and so far, so great.

SunSetter was great. I had an excellent experience with the customer service and installation teams.

I was reluctant to start doing business with SunSetter because they didn't have a showroom. I had to do a lot of background checks to see they were legitimate. The gentleman who is a franchisee came with the book and we got to pick. Everything was legit. They didn't seem to have a lot of choices of colors that I wanted though. I decided on a neutral one, and it's working out fine. They came as promised. The price was a lot higher than I expected, but it seems to be a durable product.

SunSetter Awnings' product is superior to most. And the installation crew was easy to work with. Sunsetter has been upfront. There's no need to look anywhere else.

Everybody was good to work with. From the time we ordered the awning until it was delivered, it was three weeks. That's what he told us when we ordered it. We're looking forward to enjoying it once we need it.

Two gentlemen came to put the awning up and they were very professional and did a good job. We have the motorized awning and my wife was able to pick out the color she wanted. Plus, it was a certain size that had to be worked in within a boundary area. We had a good experience and we’d highly recommend SunSetter.

The sales representative was wonderful. But the lady in the office who claimed she's the office manager was terrible. She was very flip. I even told the guys when they came to install the awning that if I had met her first, I wouldn't have done it with Sunsetter. But the installers were very nice and they did a really good job. I'm happy with the product. I love it. It looks good. As far as I'm concerned, it's the prettiest one in the neighborhood.

We moved into this little townhome and there was too much sun on the lanai, we couldn't enjoy it. So, I promptly called SunSetter and then they put me in touch with the dealer in Ocala. The gentleman came out and measured it and told me how much it would be, and we picked out the color and wrote a check. It's one of the best purchases we ever made.

SunSetter's sales rep was great and he did a great job. The installers were awesome and very professional. We highly recommend them. So far, we love our awning. We're on a lake and when we get off the lake, we want to sit on our screened-in porch. But with the doors open, the sun just bakes us. This will help us where it will give us more shade.

The installers of our SunSetter were fine. They installed it quickly. I would recommend SunSetter.

I moved here to the Tampa area a year and a half ago. In my old house that I came from in Vero Beach, I bought one of SunSetter 10 years ago back in 2010. I loved it then. I had to leave it there because it was attached to the house. When I moved here, the people who were here before me had left a gazebo. Then in one storm, the whole thing got ripped apart. I took it down and I really needed the shade. I just put it up again. I got a new one. The only thing was it was about $1,800 more than I paid the first time. Things went up, so I had no choice. I bought the one that came out 13 feet so it covers the whole entire patio. It also has a remote control which use to open and close it. You could stop it halfway. It also had lights, which I really like. You can put it dim. It also has a wind sensor. If it gets windy all of a sudden and it bounces a couple of times, it will automatically close.

The installation experience was great. It was easy. On the other hand, getting the product to our house took us almost eight more weeks than was scheduled. The rep said it was due to the plant didn't have the material, so I said, "Well, if we can't get this, let's don't wait, let's get something else." We went with a different awning and the material on it feels more like a cloth. There's a motor that's part of the awning too.

Everyone was friendly and helpful. They answered all our questions. Working with them was a very good experience. The installation of of our SunSetter was super easy. The techs came when they said they were going to. They explained everything as they were doing it.

With SunSetter, I knew what kind of quality we're getting. My brother-in-law and I put the awning up. I've done some of the installs with my father-in-law a few times, so I pretty much knew what we were doing. I've noticed, and it's not really a SunSetter manufacturing problem, the remote and the way they sometimes don't work right out of the box. Other than that, it holds up pretty well.

SunSetter Awnings was a great company and the easiest to deal with. The price wasn't that much different from the other ones, but the company was outstanding. The installers showed up and finished when they said they would. They were so good that we've recommended them to various people. The people next door, I had them one put in. And my sister is gonna have one put in as replaced awning. Now we can sit out on the deck and not roast. We're so happy.

SunSetter had good response and they worked with me. They came out and gave me a fairly reasonable estimate. Nothing's cheap, but I thought they were good value. There were two guys who came for the installation. Then I had them come back out. There was an awning cover that I had and there was a bunch of screws, nuts and bolts. I called and said, “Listen. That thing isn’t gonna do me any good for the winter if I can't put it up.” So, they came out after that for a nominal charge. They put it on and they were professional as well. We enjoyed our awning. It was good shade and it looks like a nice product. We got it later in the season and I wanted to make sure we had it covered so it would stand the winter, and I made that happen. So far, we're quite pleased with it.

We had a couple of issues once we got some of the siding off but they were able to work around it and everything went fine. We use the awning every time we're out on the patio and it works real well.

The installers were really good and they were very courteous and respectful. Unfortunately, the SunSetter awning did not last. We have a lot of rain and wind and because it was made about a foot longer, it fell apart. I paid 5,200 for that thing and it wasn't worth 5,200 at all because the patio could've been built for less than that. Even though we're a military family, the awning was still way over my budget. Now, we're waiting for one of the pieces to come in to repair it and I don't know what that's gonna cost me. SunSetter is worth it but the price has gone up so much more than what it used to be.

Everything clicked right along with the sales rep of SunSetter. Things got done like they said. Matter of fact, they were faster than I thought.

SunSetter Awnings had a guy come and he was very nice. We got an awning for our dock and it rolls out. I like that I can extend it even more. I would recommend Sunsetter.

The install took a few hours, and it went perfectly. We're very happy with the awning. I'd definitely recommend Sunsetter, and the installer that we had.

Everything was pretty effortless. Sunsetter followed through and got the work done. There was a small tear in the awning, so they ordered a new one and brought that over in about a week later. It works great. The installers were good. In fact, he gave me his phone number and I had to call him once about using the remote. He answered his phone and helped me out with it. So they were very good with the instructions. I like the quality of the awning. Everyone likes it. My friends come over, and they're like, “Oh my gosh. So nice.” I had a good experience with Sunsetter and I'm real happy with the product.

We made the awning as long as I wanted it and got the color I wanted. We had a little problem with the installation at first because my son is in construction and they didn't use the right kind of caulking and he said, "This is indoor caulking. It's not for outside weather." He made them take it off and redo it. We had to put the awning on the roof because we couldn't put it where normal people put it. But we finally got it all done and they were very pleasant about it. They did it without any complaints.

The awning we got has a wind protector and it's automatic. It's got everything and I love it. We've been using it all summer and the quality is great. We sit out in the morning and the sun is very bright back there. It covers the back so we could sit in the summer and it's not so hot. I use it all day.

The SunSetter sales rep was very knowledgeable and good. The installers were also professional and did a good job. The only thing I've noticed when we're using it in the rain, it seems to puddle at the end. Then when I tracked it back in, it all just splashes down. But I'd recommend it, especially in the summertime.

For the most part, my experience with SunSetter was fairly good. Everybody was nice. We had to have the awning material and the remote replaced. The lights weren't working. It didn't go easy, but it seems to be okay now. The installer was very nice. Brought somebody with him, but the wiring for the lights was left hanging. I was gonna have to get zip ties to neaten it up. But when they came out to replace the box that controlled the lights that weren't working properly, that gentleman said, “This is not right. This should be all neat. I'll fix it.” He did and he did a very good job of it.

We looked into SunSetter Awnings, and we talked with someone on the phone. Sunsetter scheduled someone to come out. And we went through the process of what and how to do it. We decided that it was something we wanted to do. So, we contracted with them. The first time we had two awnings, because the way the deck was made, we had two. They were side by side. We couldn't get one that was big enough to stretch the whole length that we wanted plus one needed to come out further than the other. There were some differences in the way that the deck was designed. And we saw a color that we like. It was a stripe color and it was automatic. We had covers for it for the winter. And it was easy to manipulate.

I love our SunSetter awning. It's big and has black stripes, and has the remote control.

The installation went very well but the awning didn't take care of all the sun problems however. Other than that, my experience with SunSetter was all good.

The sales rep was concise. We went right through and were done within half an hour. For the installation, I had to call an electrician first and have an outdoor plug ready. Then two men came out and put the awning up. They also gave me a hand crank in case the electricity went out. I love the awning. I love pressing the button. It takes less than a minute to come out and it's quiet.

I told the installation team where we wanted the awning set up and they set it up then showed me how to use it. I love it, so far. It's easy to use. It's just a push of a button. I also love that it comes with a 10-year warranty.

When I started researching SunSetter Awnings, they came up and there was a location close to me that they were able to send somebody out and take care of us. What I like is that the rep wasn't pushy. He just gave us the information and let us make the decision. He was friendly and knowledgeable. He had a book that showed all the different options and colors. He covered what was available. It was a good experience. After the installer was done, he visited with us on our deck and he was very friendly and interactive. We liked him.

My house faces the west and where the kitchen is, it got hotter than heck when the sun was out. We decided to look at SunSetter. We had this guy out and he said they were from SunSetter. They come put in the awning and charged me. Everything was fine but when I had wind damage from the storm, a guy out of Windsor Heights came out and he said my awning was not a SunSetter. The guy that came initially was fired by him. The guy from Windsor said he won't give me crap and he replaced the whole thing including the railing. He did a good job and I was satisfied. He was fantastic. My awning has a remote control, wind sensor, and lights in it. It's a nice and beautiful awning. The only thing is, I'm not gonna enjoy my awning because I'll be moving next month. But in the home I'm moving into, there's already a SunSetter awning there.

I like everything SunSetter did. The rep showed me different colors and different styles. He was a very nice man. He was very good at what he did or I probably wouldn't have bought it. I don't do anything with snotty people. He said the price was going to be going up on them so we went ahead and had them do it last fall. He treated us well. The people that came to put it on also treated us well. I like the awning. It's very pretty. Quite a few people have commented on how nice it looked when I had it out. We put it out different times to check it out and it covers my area that I needed to be covered, right out of my deck, in front of my door. It's gonna be perfect for us this summer.

The way the sun sets, the awning doesn't do the total job. But it's good. The installation guy did a great job. He cleaned up after himself and blew the leaves off the patio. But the salesperson was very rude to me. After I signed the contract, I explained to him that I would be leaving in May and that he had to give me a notice so I could come back to Myrtle Beach for him to install the awning. He called me one day and was wanting to do it two days later. I told him I couldn't be there. I gave him a date that I could come and be there, and he blew up. He ended up hanging up on me. I ended up waiting till the end of the summer.

I worked with a local blind company that sold SunSetter awnings and they were great. They showed up when they were supposed to and installed the awning very well. We had it installed nearly two months ago, and it was expensive, but it's a very quality product. We like it a lot so far.

It was long before a rep came out here to install the awning. I almost canceled it. But everything worked out just fine and I'm enjoying the awning very much. I have all of the amenities and hookup that if it is out when the storm comes, then it will automatically come back in. It shields me from the early morning sun and it also shields me from the rain because it encompasses all of my porch. I'm very satisfied with it.

We tried three different-named companies, but the product they all sold was SunSetter, so we called the source. SunSetter sent out a gentleman, and our interactions were very nice. He was pleasant, answered our questions, and gave us the information we wanted. We took some time, then we purchased the awning from him. We got a front panel, side panels and lights. It's a cloth and vinyl combination, and we purchased a motor with the awning as well. The installers went to work, and we’ve used the awning some a couple days in November.

I have a patio that has southern exposure and lots of sun. I needed shade and SunSetter looked like a good option based on my research. There's a local guy here that sells them out of his home. I went to his home and he showed me his SunSetter awning and let me play with it and convinced me that it was what I wanted and then had me order it. When it came in, he installed the awning and did a good job so I was quite pleased. I used it for a short period of time at the end of the summer and it seemed fine. It works well and it retracts and extends without any difficulty. They put LED lights on it so it has a pleasant atmosphere in the evening with the lights on. SunSetter is pricey but they're a good product and I recommend it.

I found a local person who deals with SunSetter and I called him. He replied right away. He came one time and showed me. I placed an order and as soon as the product came in, they installed it. They were prompt. They told me the delivery time. It was in the same time window. They were quick to install. It was a very easy experience for me.

We have SunSetter's motorized awning to help with the temperature. The installers were on time and they explained things to me. They took things slowly work-wise. We've had the awning for six months and it's okay. The only thing about SunSetter was with reaching out to them and getting ahold of somebody to speak with. It was delayed for a long time.

We had a SunSetter awning in our prior house in New Jersey and on my rental home down here in Florida. Then, I called them again because I wanted two awnings at our main home here. One over the garage and one over my table under my birdcage. I wanted the one from the garage to go out into the driveway so when the car is outside, it's not under the sun. It's under the the awning which keeps the car cool. The guys from SunSetter came and measured. They came when they said they would, then they got the awnings up.

The sales representative from SunSetter was very knowledgeable and he brought samples so we could look at the material. Then, the two gentlemen who installed our awning did a very good job. They took the old one down and put the new one up within a couple of hours. We got a regular awning with a remote and we like it because it's an upgrade to the one we had before. The new awning also covers a larger area and they were able to angle it so it didn't hit my head when it came out. Our old awning was designed for a smaller deck, so when you walked out, the awning was there and you hit your head on the top of it when it came out.

The price is right with SunSetter. I checked other places and they had the best price. Also, the installer did a good job on the installation.

The team when they came out was on time and courteous. It didn't take them that long to put up the awning. I'm completely pleased with them. I got one of their top-of-the-line awnings and it has the cassette that goes right into the house. It buckles up really nice. One of the real nice features that we like are the lights. They're completely electric. It's great quality.

We got a standard medium grade SunSetter. The price was stable and the process was easy. It was installed nicely. Mine is fully automatic. We enjoyed it last summer. We used it quite a bit.

The sales rep was efficient, knowledgeable, and friendly. It's his business, so he was interested. He gave me brochures that showed me the awnings. I also have neighbors that I've seen how their awning works. The installers were also friendly and very efficient. They came when they said they would and were very helpful in showing me how to use the awning. I got the one that's remote controlled, and I have a crank in case of emergency. It's very good at keeping the sun off of my patio.

For the most part, my experience with them was great. I'm extremely happy with it and would do another SunSetter if I had to. The awning looks very nice.

The experience with SunSetter was very good and there were no glitches. It was smooth sailing. The awning is of good quality. SunSetter could improve on customer follow-up though. When you talk to one of the agents and they're all busy, and they tell you to leave your number and they'll call you back, they never do. It's very frustrating.

We had a good experience with them. The installation was very sufficient and quick. They did a good job with it. We use it quite often. I like the fact that it got an automatic button to push it to put it in and put it out. I would recommend SunSetter.

I knew three or four people that used SunSetter and they said enough good about the rep and the quality of the awning. I called SunSetter and they called me back almost immediately and they came for an appointment within a couple of days. There was not a lot of waiting time. The saleswoman was very knowledgeable. When the installation team came, it was the same thing. They explained everything, were extremely friendly, and made sure that they answered the questions on our part before they left. They were very professional. Overall, it was a very good experience. We used the awning last summer and the early fall.

We were very happy with the sales rep. We got the awning that has the remote control with the wind sensor. The team that came out was very professional. We’re very happy with the whole experience.

We had a SunSetter awning for years. I can't imagine not having one on our patio. We got another one when we moved here. I got the remote because we're 75. Our other one was manual and I had an entire list of how you set it up and take it down.

The installation of our SunSetter was okay. However, we were a little disappointed. There was not a lot of explanation of how to do things, so we had to figure it all out ourselves. Sometimes, it opens and then goes right back up the way before we started all on its own.

I used SunSetter before and I was happy with them. I used them again and the awning that I got this time is 2 feet shorter and a different color, but it’s the one that's motorized. The material is good for rain and sun.

The sales rep sounded like he knew what was going on and was very helpful. We went in the back patio and talked about a few things. He gave suggestions. We looked at fabric and materials and that was how we decided. We were looking for something that could be rolled out. We have storms every once in a while and high winds and we wanted something that could handle that.

Everything has been perfect with SunSetter. One awning is at my restaurant. It's working very nicely. Last year, I put one more in my house. I called the same guy again. He's a very nice person.

We opened our SunSetter awning and looked at it. The first one had a little tear in it, so they had to replace it. It seems fine from what I can tell so far. As far as their people, everybody was polite and cleaned up their messes.

Our SunSetter awning was installed nicely. It looks good, and I'm happy with it. The installers were great. I barely knew they were here besides when they knocked on the door and then when getting ready to leave to show me how to use it.

The SunSetter Awnings team answered all my concerns. I dealt with SunSetter before when we used to have a camper and we were out at Colorado. My awning got bent and SunSetter gave me a whole new awning with no charge so I was happy. The installation went very fast. It was much quicker than I thought it was. Everything worked out fine.

My house came with a SunSetter awning and it was damaged. I had it replaced. The reps were great and the installation was smooth and fast. I'm very happy to have the awning.

I have two SunSetter awnings. One is in Colorado, and another is in Phoenix. The one in Colorado was perfect. It was the same person who sold it and installed it. In Phoenix, it was mounted on a beam, which we knew. There was a salesperson and then a different installer, and neither one of them mentioned that the screws that they were gonna put into the beam were a little bit longer than the thickness of the beam. The sales guy probably knew that but maybe he didn't bother to check. The installer came and he put it up. He made eight holes in the beam, so the wood splintered. Then he told me that and then left. We didn't see it until after he left. When we called him to mention it to him, he said, “Well, I showed your husband,” which was an out-and-out lie. He did not show my husband. Then he mentioned that the sales guy should have told us that the screws were longer.