Stannah Stairlifts Reviews

The Stannah stairlift is great. It's the best thing I ever did. I liked that the company was family-owned. It was local on Long Island. I didn't have to worry about them coming from another state, and I like their product. The rep was very good and the whole experience in itself. They were here. They did their job. They explained everything to me. Everything was perfect. I would recommend Stannah to anybody because they are very good.

I called Stannah and they came, measured, and gave me the quote. The salesman was effective. We took the six months, half price, and rental type routine. That would appear to be what we'll stick with. A gal then came to install it and was really good. The thing looks really decent. It's really neat and tidy. Stannah has been a great success. It works beautifully and it has allowed me and my wife to continue going upstairs to the shower. The grandchildren like it too. Go with Stannah. Their price seems reasonable and I like how it fits together. A number of folks have already commented on it. It's good.

Stannah's quality was the best. Their sales rep was informative and my experience with him was positive. The installation of the stairlift, on the other hand, was chaotic. There were two people from two different teams. One was complaining about the other. The one guy was openly arguing about, “I wouldn't have designed it this way.” They were messy and sloppy. One guy left. The work wasn't done to the other guy's satisfaction, so they couldn’t wait for him to leave. It was a comedy and it was terrible. You don't go to somebody's home saying it's one of your first jobs that you've ever done and then complain that the other guy was from another office and they do things differently.

The sales rep was good. He was very knowledgeable about his product. The installation was a good experience. However, post installation has not been a good experience. They're having trouble with the lift. There's a lot of different bumps. One technician came out, and I don't know that he had enough experience to really troubleshoot it. So he left. But we need someone else to come back in because there's a problem there that was not resolved. The stairlift is a very expensive piece of equipment. We have to call and make another appointment.

I had another company come prior to Stannah, and I was a little bit concerned about whether they could handle the curve at the top of our stairs. Then, a friend of mine in Washington, DC had called Stannah and was really very impressed with them and encouraged me to give them a call. The woman who came out was totally knowledgeable about their product. She's a longtime employee. The stairlift works very well. We're very satisfied with it. The quality is excellent. It's very convenient for my husband to get up to the second floor, which is where our bedroom is.

Everything was fine, with the exception of the salesman who was rather abrupt once he got us to sign. He was not truly transparent and honest as well. He didn't tell us that there were manual options, and he sold us the most expensive form they have, which is fine. We can afford it and it's excellent, but we would have at least liked to be given a choice. On the other hand, installation went very well. A woman who, normally, is in Vermont came, and she was excellent. She was polite, nice, and knowledgeable, and we were very pleased with the installation. It was well done and efficient. We love the product too. I used to be afraid to go down the cellar stairs. I was afraid I would fall. The Stannah stair lift is wonderful and very convenient. My husband can put a bag of trash on his lap and take it down. I would recommend it to any older people, or anyone who has trouble navigating.

Stannah Stairlifts' first visit was straight to the point which was nice. The rep did his measurements. He was very knowledgeable. Also, the installation was on time, quick, efficient, and very tidy. The guy installed the starlift, showed us how to use it, and left. It's a tight squeeze if the chair is in operation to walk past it. But when it's either up or down and folded, it's plenty of room. It's as advertised and what we're looking for.

I was most impressed with Stannah. I liked that they could put the stairlift in two days after I called. The installer was one guy and he did a great job. He came, did his job, and left. He showed me how to use the remote. My husband gets in and out, and it's not a problem. It's safer for him to use it to go up and down the stairs. It has worked out very nicely for us. Especially for me, since I couldn't do the stairs.

My friend's neighbor had recently purchased a stairlift and they were very happy with it, and we didn't go any further. Stannah got a good rating. We checked them on the internet and they're one of the top ones. When I called them, the rep came. He brought his tablet that he had pictures to show us, but we didn't care because we already knew about the stairlift. There was a problem during the installation that had something to do with the ADA requirements. We had to get an additional ramp because Stannah's legal department would not let them install the stairlift with the limited space we had at the bottom of the stairs. We looked at Home Depot and got the ramp they suggested. Then I called them, told them we had it and the installers came back. They installed the stairlift and it went flawlessly.

The rep was very pleasant. I told my husband I had a certain amount that I would accept. Other than that, I wasn't gonna get it. She came in close to that amount. When she measured, she explained things to us. I asked her if they have used ones and she said, yes, they do. She made sure the stairlift would fit the stairway. The gentleman who put it in recommended that we put it on the other side. He had to come back but they were all very knowledgeable in what they were doing.

The guy that came was great. He made me feel very comfortable. He was very respectful. Everything was explained and videos were shown. He helped me pick the right color and materials for my stairlift. The install guy was fantastic. After the installation, he took the time to contact his manager because it was making a little noise that he was uncomfortable with. He took care of that then took the time to show me a few times how to work it. I'm very pleased with the service. Having the Stannah stairlift, it feels so much safer more than anything. I can move around better. My mom is able to go upstairs and take showers. In many ways, Stannah has changed our lives. I gave their phone number to a friend of mine.

The rep addressed all the questions. He was great and I was very happy with him. The installation was smooth. The installer explained everything we needed and did a great job. I'm a little concerned that there is no safety mechanism at the bottom of the stairs to prevent the rail when it extracts from hitting someone. And we don't love the way it doesn't pivot fully at the top of the stairs into the stairway. It causes a little bit of a safety concern there as well. And I’m not happy that if the stairlift is left at the bottom of the stairs, it drains the battery quickly. But Stannah seems to be a good local company.

Stannah's sales rep was very good at what he was doing in terms of getting the price into a ballpark that we could afford. The stairlift seems to be very sturdy and we haven't had any issues with it. I've been using it most nights to get upstairs to bed so I can sleep next to my husband and it’s been working just fine. It is exactly what we'd hoped for and it's given me a lot of freedom, which I didn’t have before.

The sales rep came in and she was on time. She explained the process and we signed on with Stannah. She answered all the questions and did a good job. We got a curved stairlift. It goes up and turns a corner. Plus, we have an older house that had very wide staircase. So, it worked well for our situation. The installation team was very good, professional and didn't waste any time. They put it in and they were gone. It was very painless. They showed everything and told us to give them a call back if we had any problems. They explained that they will come back after a year and make sure everything's working right. The stairlift is great and very sturdy.

I needed a stairlift, and I had heard of Stannah and other places but a friend of ours has Stannah and he liked it. So, that made a large influence on my purchase. The Stannah rep who came was a woman, which surprised me. She installed the stairlift in the time that it takes. She did a good job. The stairlift seems to be pretty good.

Everything was fine when I purchased Stannah. They couldn't get the computer to work. So, they had to put in a refurbished chair. But they gave me a guarantee, like a new one. It works well. It serves its purpose. The quality is good. The servicemen were also nice and they showed me how to use it. I was very satisfied and I would definitely recommend them.

I liked this guy, Rich, from Stannah. I always have good vibes when I meet someone, and usually, my intuition is usually accurate. He came out and I said, "This is what I want. This is what I can afford. What can you do? And I want bottom line amount. I don't want ifs and maybes. I need to know because I need to plan." I was using a stairlift for my brother who lives in a group home, which I managed, and it was my expense, not the state. I was very upfront. He said, "Well, we can do a brand-new, we can do a refurbished." I said, "Are you gonna tell me your honest opinion?" He said, "Yeah, I will." So, I said, "Is it worth getting a refurbished or do you think I'm wasting my money and then down the road, I'm gonna have to replace it?" He said when they refurbish, they do a damn good job. I went with them.

I absolutely love Stannah Stairlifts. The sales representative explained everything. He measured, and he talked with my son. I just have one suggestion. They have the go button that you push, but what if somebody is left-handed? It's keeping my right hand busy all the time. It's my right hand so that it's even hard for me to take anything upstairs. If they had a button on both sides, it would be nice. The installers were right on the ball. They were done in about five hours.

Stannah's sales rep, David, was great. We got along famously. We got an indoor straight stairlift. It's perfect. It's not in the way at all and not an inconvenience. It works out perfectly. The installer was great, very quick, and very neat. Overall, all went very smoothly. The people from Stannah were very patient when we signed the papers to have it installed. They were very patient to wait until we were ready to do it.

Everybody was very polite and respectful and they understood my situation. Also, the installation went very well and the installer knew his job. The stairlift is reliable and it makes a difference because, otherwise, it would be impossible for me to go up and down.

At present time, I'm in very good health. However, I do not have a bathroom on the first floor of my home. I live alone and I recently saw what happens to someone who unexpectedly gets injured and can't go up and downstairs. So, I decided to be proactive and put in a stairlift. I had a Stannah salesperson came to the house. She was very professional and excellent. I was impressed with the way she explained the whole operation. She was very efficient. It was very quick and it was very good. The installer came when they told me they'd be here. It was one gentleman. He worked right along and was gone in about four and a half hours. I had errands to do and I asked him if he was comfortable being here alone. He said yes. So, I went off and did my errands.

I like my Stannah stairlift. I like the way the footrest went close enough to the stairs. The guy that came was good. He knew what he was talking about. He did what he was supposed to do. He explained everything to my husband so that he would be able to take care of it. So far, the quality seems good. I've had it for like a month.

The rep from Stannah communicated everything very well. The technician that came out was friendly, and he did everything like he's supposed to. He did it in less than the time he was supposed to did it. He thought he would take longer, but he didn't. He was good. He was nice to work with. I'm loving my stairlift, so far. I like the footrest. You push the button and it comes down and unfolds for you. I like the product overall. It's good. It goes up and down like I expected it to. I enjoy it. It helps my legs. It's hard to go up and down with my legs. So, I'm happy with it.

The Stannah rep is very good. He used to be the senior installer at the place in Foxborough. He knew exactly what he was doing. I originally got the stairlift for my wife. She uses it all the time. I use it once in a while.

The installation was wonderful. The techs called us the day before and told us the time they would come. Two men came exactly on the day they said they were going to come and did the installation. They were both very professional and true gentlemen. They went about their business very efficiently and quietly. The stairlift is a good-quality, well-thought-out product. An awful lot of engineering went into it. It's got a handle and a lot of different operations at the same time. It's gotta move at a certain rate, which has to slow up at certain points and then speed up. There is a transference of weight at a lot of several different places along the track. So, it's very sturdy and well-made. It's gonna last for a long time.

The rep was very thorough and did a great presentation and answered all of questions and concerns. He did a professional job. We were told it was gonna be a two-hour installation but it was more like four hours. Other than that, the installation went beautifully. There was no damage to any of our stairs. Stannah has better technology with rack and pinion drive systems other than chains. It's easier and cleaner. My dad uses the lift twice a day going up and down the stairs. He loves it. He goes, "Here we go flying into wild blue yonder.” It’s smooth and has easy access to get in and out of. He's very comfortable in it. When our friends come over, they wanna ride it too.

Stannah came out very quickly and answered all of our questions. The installation was shortly here thereafter. They explained everything to me well. Stannah has a good product. They're a good company, and I would recommend them.

The stairlift is great. The guy that put it in was very knowledgeable and courteous. The user told me he would recommend Stannah to anyone. That's how pleased he is. He also let me ride in it once and I liked it a lot.

The Stannah rep came to the house and explained all of the features of the stairlift and the safety features, how it works and how it would go on our stairs, and what it would be like when it was removed. It was all the things that you might wonder about if you were going to put something on your stairs. It was great. He answered all my questions without me having to ask them. The installation guys were great. They came and put the stairlift in. But there was one small glitch. They had the wrong chair. They had to come back with the right chair. But it was for my husband who wasn't yet home from the hospital, so it didn't delay our using it. They cleaned everything up.

From when we called them and then they came down, they had the stairlift installed within a week. They did the installation in one day. With the stairlift, I don't have to worry about falling down the stairs anymore. I like the convenience of the whole operation.

The rep had a superior demeanor and gave excellent information. I feel fairly positive about the stairlift but I still have some questions, like how it works and also how it's maintained correctly. I would also like something written rather than just explained.

We got a straight stairlift from Stannah and it fits in our stairwell very well. It's made life easier. The installation team couldn't have been nicer and the rep was wonderful.

David, the sales rep, was really good and very helpful. I called him one time and he had been on vacation but he got back to me and I thought that was really nice. The guys who did the work were really good also. Our home is old and it was privately built but the people who put the stairlift in did a good job dealing with what they had to work with. The stairlift fits well and it works really nice. It makes it easier for my mother to go up and down and makes it easier for me because I don't have to worry about her falling.

A sales representative came to the house where my family member lives and explained everything to me. He did a fine job. He answered all my questions. But the installation took a little longer than we expected. There was a component that the installers don't usually have to deal with that wasn't operating properly, so it took them a few hours longer than it otherwise would have. But the guys were great. They were very upfront about what the problem was. They communicated the problem to us and they told me it would take half a day. They were done in one day. I was happy with the installation process. They did what they said. We got what we paid for.

The installation was quick and easy. I like that if there's an item under the chair, it stops by itself. Also, once the chair gets already on top of the steps, it swerves around so my mother-in-law can get out. That's a good feature.

Stannah's sales rep did everything that he was supposed to do in a timely fashion. The delivery time was three months out because the stairlifts are made in England, which was a little inconvenient, but it was not Stannah's fault. For the installation, the guys were fabulous. They were courteous and they explained everything. The stairlift is an expensive product, but it's worth it.

The sales rep was perfect. He was a gentleman. He was polite and thorough. The installation couldn't have been better. I love the stairlift. It’s far superior to what I had. It's quiet and comfortable. It moves nicely. It has a remote top and bottom. It’s excellent.

We had someone from Stannah and Acorn come. Both of them made a lot of sense but the Stannah made more sense. It seemed to be better in a lot of ways so we went with that. I liked the way that it would fit in better and everything worked out well. We were more impressed. One gentleman came for the installation and did a great job. It was painless. I thought it was gonna be such a lot of stuff going on. But everything is great.

I had the straight Stannah stairlift installed and the quality seems very good. The sales rep was informative.

I had a wonderful experience with Stannah. They were very good. They were professional and seemed to know what they were talking about. They installed a lift and did everything. We're very pleased with it.

The rep with Stannah was thorough. The installer was very thorough too. We've been very pleased. We like the stairlift. It came at the right time because I'm having a lot of trouble getting around now. There's no way I would have gotten in and out of the house. However, when we get partway up, the stairlift bumps a little bit. I don't know whether it's supposed to do that or not but it doesn't hurt anything. Another thing is we're on the automatic payment plan and I don't know if I'm allowed to pay extra.

Tony, the Stannah salesman, was really good. He was positively and absolutely the reason why I bought the stairlift. He was precise and accurate. He really cared about what he was doing. He cared that I got a good staircase and that it was the right everything for me. But Tony said to me, “This chair is going to take three months for us to make you have turns and curves. If you call us every week and ask us to rush it, we can't.” He said, “I'm being honest with you so you won't be frustrated down the line thinking if you hunt and call, it'll come quicker. ” I had curves. I also had dirty wall-to-wall carpeting on there. I said to him, “I need to put new carpeting in.” He gave me all the correct advice. The installation went perfectly too because of him. The installers that they sent couldn't have been nicer, cleaner, and more helpful. They were wonderful.

When I spoke with the salesperson who came to the house to explain about the stairlift, he was extremely knowledgeable. He was not pushy, and he explained exactly. The install was fabulous too. The young man knew exactly what he was doing, and he was in and out. We made conversation and he explained specifically the way to do it and what the lights and numbers meant. I had a very positive experience, and the stairlift is great. It's quite sturdy, and it serves its purpose. I can go up and down the stairs much easier now. I have better mobility.

The sales rep with Stannah Stairlifts was excellent. He explained the product and the different offers they had, and I understood it well. They were very considerate. They worked with me along the way. Even though I canceled twice, they still came back and did what they had to do. The seat has a very good quality. The only thing I have a problem with is the footrest folds, the arms fold, but the seat does not fold. It's almost $3,000 for it. I'm also wondering if there's a way that you can switch it off and on because it constantly stays on all night when it's not being used. It consumes a lot of electricity. There's a $20 extra on my electric bill that came. Another thing is I need information on my payment. This morning when I went to check, the money was taken from my bank account. They could at least give me a notification to alert me that this amount will be taken from my bank account.

My wife and I are both 84 years old. We've been going up and downstairs more or less all right, But with the days and times, it's getting harder and harder to go up the stairs. I thought, “Maybe we ought to get some assistant for those days that it isn't as easy and before it gets to the point where we just gotta have the thing all the time.” That was the impetus to purchase a stairlift. I looked on the internet and just four people in this area would sell that sort of thing. One of them was Stannah. The installers did their job cleanly, neatly, and accurately. They were very professional about it.

Michelle from Stannah Stairlifts has been amazing. She came and did the stair lift assessment before the installation. There was some miscommunication. It's hard because I'm not there at my dad's house, so I don't know what's actually going on. But every time I've called Michelle, she has been responsive and helpful. I had to install the stairlift for my dad, and he has been complaining that the stair lift stops in the middle often. It seems like it's not that reliable. It could be my dad is not using it correctly, but they should be designed for an incompetent person to use. Also, the stairlift is slow. But as long as he's getting up the stairs, that's fine. He's starting to just live upstairs, so that has been great. I get phone calls from him regularly about it not working, and, "Oops, I just needed to push a button." I appreciate its affordability, but if it's not reliable, we're interested in an upgrade.

The first rep that I talked to at Stannah Stairlifts was very good and not overly pressuring. I called him back four weeks later to say that we were interested and we had a good relationship. For the installation, a lady came out and she was awesome. She worked hard quietly and got it done in under two hours, even though she projected it might take three hours. She also had a great personality. So far, my wife seems to use the stairlift a lot and it works out well.

Our stairs turn, and the man that came out to do all the measuring had to put out these pieces of paper and take pictures. He explained everything, including about the price and how it would be done. The engineers had to make the stairlift so that it would go up the curved stairwell, then it took about two months to get here, which is a little earlier than Stannah said it would. They installed it in six hours and demonstrated it. Everything was great, and we're very pleased.

The rep was here. He's a good representative with Stannah Stairlifts. He did a fantastic job. We're very satisfied with the installation. One of my neighbors will call Stannah to put in the same setup as mine.

A young fellow came for the installation and he worked all day and did a good job. I'm thankful for that. Then, another young fellow came later on towards the evening to give him a hand for an hour or two before they finished. He was a gentleman.

The installation was fantastic. It was a one-person crew. She finished in three hours. The stairlift has been very helpful. My elderly mom and stepdad like that it's easy to use. And they know that they would have a way to get up the stairs in the future. I appreciate the good work and Stannah Stairlifts seems like a good company.

The track that the chair runs along won't come up automatically like it should as the chair goes up so that it's not hanging out at the bottom of the stairs. This is the second time that happened. When the guy came the first time, he said they may have to replace the motor, which I can't understand on a brand-new stairlift. But otherwise, it's okay. I don't like that the stairlift is visible, though. I wish it went around the corner so that it could hide, but that's a lot more money. Also, when the chair comes down, it beeps constantly until I send it back up and I don't understand why I have to do that. If I'm gonna be downstairs in my kitchen for a while, I don't wanna have to send the stairs up and then have them come down again to get me.

There's plenty of room on the stairlift. It also works fine. It goes up and it goes down. It's great.

The sales rep of Stannah was good. Had absolutely no problem with them. The only problem was that there were a lot of delays in getting the stairlift built and shipped but I don't think that was their fault. But it fits really well. The quality is also good. Their customer service was good too. There were a couple of parts that they didn't have when they installed it. And those parts came in. They called me they were in. They came and installed the part that they had left out.

I went back to a Stannah stairlift and the work people were fine. They put the stairlift in and showed me how to use it. Everything was great.

The installer mounted the remote at the bottom of the stairs on the wall in a very convenient place. But up on the second floor, he didn't mount it. He just left it loose on a piece of furniture. I didn't know whether he forgot to do it or there was a reason for that. The other thing is when I get to the top of the stairs and press the button to close up the footrest, it doesn't go quite all the way. It needs a little adjustment. But the installer was terrific. He cleaned up and had me test the stairlift. I like everything about the Stannah stairlift.

Stannah was the most affordable. The others that we had quoted were a few thousand dollars more. The stairlift was installed for my parents and they use it on a daily basis. Their staircase is not a full straight staircase. It goes up, there's a platform, and there's a turn. You then go up another set of stairs. I needed a system that would go up around the platform and do a 90° turn then go up another staircase. Stannah's system seemed to work well for what we needed to do. This stairlift has made it a little bit better and a little bit safer for my father to go up and down. We had a system before and it was two units. He had to go up, get off the chair, go onto the platform, get onto another chair then go up again. The Stannah one is an all one unit.

There was no pressure from their salesman. He just told me what they had. I asked if they offered used equipment for sale and he showed me what the used equipment was. I chose that and the installation was sweet and smooth. The techs were wonderful and I was in awe of their installation. But the older model I had is much easier than the current one. The footrest should automatically ascend when you lift the armrest. With this footrest, I was given a warning not to kick it up on my own. If I did, I would end up breaking the gears and I didn't want to do that. That prevents me from using the footrest.

I like that Stannah's footprint is a little bit slimmer so that the other people have enough space to use the stairs. I like Stannah's mechanism. I also read about it earlier and I saw that people also said it last long time. I sometime get impatient that the stairlift takes so much time to go upstairs, but I don't think it is Stannah's fault. I have seen other stairlift and they do the same thing. They're probably some kind of regulation to make it safe. So I decided that I have to be more patient and use it. Its performance is nothing extraordinary, but it is what I expected it to be.

Stannah's rep was excellent, and the installers were very professional, very kind, and answered all my questions. I got a curved stairlift from them and it fits my home very well. But if I want to buy a refrigerator, the stairlift is going to be in the way if I try to bring the refrigerator up to the second floor. Other than that, I purchased the stairlift for my mom and she's very pleased with it.

The representative that came to my mother's house was wonderful. The gentleman that installed the stairlift was respectful, patient and clean. He did a wonderful job. I would use Stannah again. The type of service that was provided and the way they treated my mother was white-glove throughout. They were exceptional. I'm hoping they'll call me to ask if I want to buy it or if I wanna continue renting it. If they could call me before we make that decision, that would be wonderful.

My neighbor had Stannah and recommended it. I got a curved stairlift from them too. A rep came and explained it to us. He also did measurements. He was very good and nice. The stairlift is as good as it could for the spot that it had to go in. The installers were fine. But when the stairlift got to the top of our stairs, it doesn't fit right. They're making another one to replace it. Other than that, it works fine. It was good for me but wasn't good for anyone that didn't have to use the stairlift. It was hard to get to the top. Where the chair landed at the top, there wasn't enough room to get by it to get to the hallway. They're extending it more into the hallway so it clears the stairway.

Stannah is a name that's been around for so long that I trusted them that's why I went through them. I needed a way to get my ill wife immediately from the garage, which had a four step difference into the house. That's why I went with a stairlift. A rep came and he was top shelf. He was a young gentleman and he was really nice, prompt, and knew the product inside and out.

We had Stannah come in to give us the pitch and liked it. I had them done on two staircases. The first floor to second floor, and the first floor to the basement. They did it all in a day. They were here from nine in the morning till three in the afternoon. They got them installed, and it's very unobtrusive. You have this thing going down the staircase but it doesn't bolt into the wall. They anchor them into the different stairs. Also, the way it docks and plugs right into a regular outlet is very unobtrusive. The stairlift can be taken out. As a matter of fact, they said, “If you even have furniture that was coming in and going out, they'll come and disassemble this for a nominal charge and then put it back in. The stairlift is user-friendly. My wife uses it. She has Parkinson's on top of that horribly arthritic knees, and so she needs this to get up and down. We've had them now since November 1st and they are great.

The gentleman, when he came out, was very patient in explaining everything and very thorough. I like the idea of I don't have to lift my father up and down the steps. Also, the stairlift is very easy to figure out. Even my daughter who’s 12 can do it. The five-year-old manages it as well.

Stannah was the better one that we have for around here. They would also be able to get it done faster than their competitor. Their rep explained everything, He was able to give us a price and a timeframe. The stairlift fits fine. We're able to walk around it. And it's compact when not in use.

I looked online and Stannah was local and they were pretty high on the list of some of the best stairlifts and service. I could have got some other stairlifts or something cheaper, but then I had to get somebody to come in and install it for me. Whereas with Stannah, they have technicians there, and it's local. If I have a problem with it, I can give them a call. I can get it repaired. Also to me, Stannah has a better quality than some of the other ones that are out there, and the features are nice. It's easy to operate, too. I was satisfied.

I wanted an elevator but there would have been too much destruction to the house. My house is about 80 years old and we have a secondary stairwell, and I wanted it in the rear stair but it wouldn't fit. It was too big for there. But the installation was easy and terrific. The people who installed it were very kind and easy, and kept me apprised. I was here the whole time and it was about three hours. I don't need the stairlift yet but my children felt that it would be anywhere from two and a half to three months to order it and have it produced, so they wanted to have it for me when I needed it. But I have teenage grandchildren and every one of them as well as my own children have tried it out. It's fine.

The Stannah Stairlifts salesman I spoke to when I made the call came over promptly. Also, the installer was a good guy. Very good procedure. He took one day. We loved the stairlift.

The rep from Stannah was wonderful, explained everything to me, measured everything, and gave me multiple options, and ideas on how to pay for the stairlift. The installers were awesome. They did it very quickly. They explained everything and it works wonderfully.

The only complaint I had with Stannah is we did the order in August, and it took them until October, but we had a staircase that didn't go straight up, so they had to make it for our staircase. So, I understand that. The people who came in were absolutely wonderful. They installed the chair. It was really wonderful. I like the way they installed it. I have used it a couple of times when, in the morning, sometimes my legs don't cooperate. I'm 80 years old. It's safer to go down on the chair. So, I'm glad I went ahead and had it installed.

I had some people come and give me prices, and I liked Stannah's price better. I like the way the stairlift was built. It looked like a better-built item than the ones I was looking at. The installation was very quick. The two men that came here were very well organized, and they informed us how to operate it. They said if something happens, in case of emergency or we lose power, the batteries will back it up. They informed us of safety points. My wife sat in it, and they made sure she knew how to operate it and was well satisfied with the installation. The ride is not as smooth as I thought it would be because of the gears, but they said eventually, it should break in.

The sales rep from Stannah was good. We had two stairlifts installed, one was a straight one, and one was a curved one. They could be cheaper, but they are perfect as expected. I'm very satisfied.

My husband had a severe accident and couldn't get up and down the stairs. So, we talked to some companies, and Stannah had the nicest salesman. He was the most informative. He did an excellent job. He told us everything we needed to know, answered all our questions, and got back to us when we had questions. He was right on time with everything. He was very easy to work with and seemed to really know what he was talking about.

I liked Stannah's lifetime warranty and the other ones, you had to do two sections. This was one section. The price was the most competitive, too. I spoke to somebody on the phone, then the installer came and installed it. Everything was done well.

Going with Stannah was more economical for me. The gentleman I dealt with was very knowledgeable and friendly. He gave me all the information that I needed. The installers were very professional and nice. They came in and put the stairlift together very quickly. I was riding right afterward. They told me how it works and gave me all the bells and whistles on it. I got it then. The quality is excellent. It's money well spent for a person like me when you’re shut in and can't move around. Now, I have use of my whole house. I can come up and down the stairs.

When we called Stannah, they were more responsive than other providers. We called other companies and they were more difficult to deal with and get a return phone call. Also, customer service was better. The reps were more personable and they answered our questions immediately. The weakest link was the installation team but they got the job done. But what should have taken the tech two hours took him an entire day. He didn’t seem to know what he was doing as well as he should have. Other than that, the final product was installed and is operational.

We were happy with the service and the product. The tech did the measurement and three months later, he showed up and had it installed. It has been very helpful. Customer service has been great.

The reps were very pleasant on the phone. There was no pressure and they were helpful. They answered my questions. Their installer, Jennifer, did a very nice job. She explained everything to us. She had me and my wife test the stairlift. It's very useful and convenient to to us and it's holding up very well. We use the remote control a lot.

The sales rep was fine. My only issue was that it took so long to get the stairlift. Other than that, the two installers went right to work and they were excellent. I'm enjoying the stairlift.

Overall, the experience has been great. Paul was the person from Stannah Stairlifts who came to my mother's home that I spoke with. He was helpful and informative. Great customer service. And the installation went smoothly. My mother was happy with it.

The Stannah Stairlifts rep was a nice guy. The stairlift helps her way she has to climb the stairs. It helps her in every way. The quality is good.

The techs had to come here and measure with laser stuff. They came with masks and whatever mess they made in the process was completely cleaned. Everything was restored to the way it was before they arrived. In some spots, our stairwell was narrow and they had to deal with making sure I had enough space to walk. They did a fine job with the installation. In the end, they made sure that the chairlift worked. The functionality and performance is top-notch. It's not cheap, but if you need it, you need it. If anybody were looking to install one, I would recommend Stannah. I'm glad I did it.

I called many places about the stairlift but I didn’t get the answers that I wanted. It would take too long to install. I called Stannah and told them my predicament. I needed that stairway put in in one week. Everybody I spoke to was wonderful. They were understanding, especially in the predicament I was in. Mel was the one I was dealing with. She went right to town, called me back, and said to just tell them what color. The two people that were here for the installation were great. They cleaned up anything if anything got on the rug. The Stannah stairlift is wonderful. It's reconditioned but it works like brand new. They have a good guarantee on it. It's the best thing we put in the house. I come in with groceries. I put a bag on there and I follow it up. I don’t have to lug the bag up.

Stannah was great. They had a representative come out and explain the whole spiel before I booked it. She was very good. The stairlift fits perfectly. The guy who did the installation was the best. However, the user doesn't feel safe using the stairlift by herself. I have to be present for her to use it.

Rich was the guy from Stannah that came to the house. He explained how the stairlift worked, where it would go, what it would cost, and what the warranty was. So, other than not being able to ride in one, I knew everything about it when he left. The installers were there for a couple of hours. They put it all together. And when they were done, they showed me how to use it. They did a great job. The stairlift gets me up and down the stairs. It works. And it's not as noisy as I thought it would be. Stannah is certainly are a highly rated company and it seems to be a good warranty.

I don't know of a better salesman than their rep Tony. The only negative was that the installers had to take two of the railings down. I used to have a railing on both sides of my stairs and now I just have it on one. But I've been using the chairlift so the railing doesn't matter at this point in time. Also, I bought a used chairlift but it looks brand new.

The sales rep was very knowledgeable. Their communication was easy to understand. The installer even offered to get the grease stains from the previous installation off the wall. They cut around the carpet so it would be really easy to reupholster it going down the stairs. They were very thoughtful and warm personality-wise. The stairlift is good. It's a refurbished unit but it does everything that it's supposed to do. It's holding up fine.

The sales rep from Stannah was a nice and pretty cool guy. He was polite. I knew about the product because I was searching the internet but he said, “Any more questions, just give me a call.” He gave me his business card. The product is a good-looking chair. It looks good quality. My mother likes it. It makes life easier for her.

At first, I didn't really like Stannah. They never had any flyers to tell me about the prices. It seems like they kind of hold the prices off the top of their head. There was never any hard numbers or brochure saying, “This is what it costs.” I didn't like the salespeople and I think I could have done better somewhere else on the price. The installing guy was the best. He was an older gentleman. He was very knowledgeable. His work was impeccable in the installation, the cleanliness, how he cleaned up everything, and how he explained everything. He stayed here until we were very comfortable with it. We like our stairlift.

Stannah's visit went well. The installers came here and did what they had to do, and there were no problems. I got an indoor stairlift. It goes up the stairs.

Stannah's product was very good. Someone came and went through the details with me, and it was very nice. The installer was great. He did it very quickly and spent as much time as I needed to go over all the functionality so I could show her how to use it.

The sales rep was good. He was professional and polite. The stairlift is very helpful because my husband can't walk up and down the stairs. Everything is pretty good.

When the lady came, she was very nice and pleasant. She did the measure up, and we decided right there and then we wanna stay with Stannah. The gentleman that came and put in the stairlift was clean, neat, and pleasant. So everything was great. The stairlift is beautiful. It's working well.

They came and installed the stairlift on time perfectly. There were no surprises with the money, what they quoted was paid, and the Stairlift is the best thing we ever did for my father. This thing turned out to be perfect. It was a pleasant experience. The company was great and everything was perfect. My father loves the stairlift.

The man that came out was very nice. The piece looked good. Everything was fine, except it's not responding the way it should. I'm a little disappointed in the Stannah stairlift. The foot piece does not come up as quickly as it did in the beginning. I called last week and asked somebody to come and do something about it or let me know what I can do about it. I got ahold of some woman, and she said that they would call me back the following week. But nobody has returned my call. This is a brand new one. If this is the response I get now, I can't imagine what I would get if I owned it for a couple of years. So I'm not happy with the Stannah.

The salesman was very cooperative and explained everything in detail. His name was Mo. He was very informative. He took measurements and pictures. He presented Stannah as a better way for me to get a stairlift. The stairlift works very well. I'm pleased by the aesthetic look of it and it compliments my coloring. It's a blessing to go up and down now without having to worry about dealing with climbing the stairs with my bad knees. Also, it's a comfort to know that I have that help. So, I'm more than happy that I got it. The expense was worth it. My children are happy that they don't have to worry that I might go up and down and fall. Not only that, I don't have to put the pressure and support of my knees that aren't that good, and make going up and down much easier.

I like the stairlift. Now, I don't have to worry about catching my breath when I go up the stairs because I need a double lung transplant and going up the stairs is always a chore. Before having the stairlift, once I came down, I usually stay. But now, I can go back up if I have to.

They answered my email and questions quickly. The sales rep was extremely careful in explaining everything. I already had rails put on the stairs and he discussed how they could gain a few more inches by taking them off. The installation went quicker than I thought. Other than the noise from their machinery, there was no commotion at all. After they were finished with the installation, the X-ray technician was coming to the home, and he couldn't get the machine up the stairs. I had to get Stannah to come back and alleviate that problem, which they did within an hour.

They came on time and they were very nice. They were also clean, respectful and polite. They did their job. They didn't fight with each other. They just worked hard for about three hours and it was great. They were pleasant to have in the house and we enjoyed them. We like the product and it seemed like it was good quality. Stannah wasn't necessarily the cheapest, but we felt that it was the best. But we're planning to call and have someone come and look at the stairlift because it's making chattery noises as it's going up the stairs in certain spots.

The rep spent a good hour with us. He seemed trustworthy. He explained the product very well. The only complaint I have is Stannah Stairlifts took too long to deliver it. The rep came in late May and it wasn't until September that they put it in. But the two young men who installed it were competent and explained a bit.

We got a stairlift for my mother-in-law, and it's been fantastic. A lady did the install, showed us how it worked, what we had to do to take it up and down, and told us about the warranty. She was excellent. The stairlift's quality is very good as well.

The chair was on the lower level. But I kept hearing ticking. I was wondering why it was ticking. When I pressed the button, I realized I could not move it. So, I called the service. When the guy came, he said the machine must always be up on top of the stairs. The guy did a good job. I did it so far and it’s good. I get the grip of it now. I’d recommend Stannah Stairlifts.

The rep who came and did all the measurements explained every step of the way, everything we'd be doing. The installer was also great. He was on time, he told us everything he was doing and demonstrated how to use it. It was a very good experience. The Stannah stairlift is also very good. It's working great.

The Stannah Stairlift is a good product. I was a little disappointed in one thing, though. The technician had to take the whole thing apart when he was here to install one of the options that I had ordered. It added an hour to his time and that was okay. But the right and left handles would not snap in properly. Every once in a while, it would pop out. But I got them good now because they haven’t popped out in the last two weeks.

The Stannah rep that came out was very good. The stairlift does what it’s supposed to do. I wanted it all automatic so my wife didn't have to push anything. It's all operated by buttons. The chair turns around when it gets to the second floor 'cause the bathroom is right there once she gets to the second floor. It's also the perfect speed for her. She can operate it herself. We're very happy with it, so far. I'm very satisfied.

The installer of our Stannah Stairlift was very polite. The stairlift is doing what it's supposed to do. We don't have to struggle to get my husband down the stairs. We would just put him on the stairlift. I also had no problem with the quality even though I bought a secondhand one.

They were very prompt and put us on the list right away. They were also reliable. We called this Friday with a question and they answered it right away. As far as customer service goes, they've done a very good job. The installation of our stairlift also went fine. It was a new person, so it took a lot longer for him to figure out how to put it together, but he did it. We're happy with our Stannah Stairlift.

I emailed Stannah Saturday night and they were at my house Monday morning. It was an excellent experience working with them. We had a good time with them. I love the stairlift. However, my mom doesn't live here. It's for her when she comes to visit me. So, it's an expensive equipment just for her to use a few times. But that's the only way I can get her in my house.

I've had a positive experience with Stannah. The quality of the stairlift is beautiful. It has made my life easier.

The equipment of Stannah was pretty high-end, so when we had them over to do an estimate, it seemed like a good fit. The installation went very well and the installer was excellent. The quality of the stairlift is good. It's definitely increased my wife's comfort level with getting up to the second floor. That was the goal. We're happy with it.

Stannah is a quality product. It's engineered really well. It's very strong and sturdy. My client is not afraid to use it. Also, their reps are very kind. They understand this market. With elderly people, you have to be gentle and kind and they are. The people are very well-spoken and they know what they're doing. The installers worked really hard. It was not an easy installation and they stuck with it and went beyond the time that they normally would work. They had to commute back to New Jersey to the warehouse and they did it. Even though they were gonna hit traffic, they didn't care. They wanted to finish and do their job. I'm very impressed with that.

The agent was good. But we've called several times and there's no way to get through to Stannah. You can't get anybody to call you back. It's insane. The reason we got the Stannah Stairlift was that the salesman told us that they are local and if you need something, we can get them right away. But it's not happening. Also, the stairlift is too slow. You can go around the block by the time you get upstairs.

The sales visit of the Stannah rep was wonderful. The salesman was very good and accommodating. Really answered all my questions. The installation was easy. It was one man who came. He put it in. He had to come back and make an adjustment because the chair got stuck and unfortunately, my mother-in-law was on it. She didn't realize she could just push the button and go back up. But they came back right away and made the adjustment, and it hasn't happened since. It’s fine and it's a good stairlift.

I like the way they stand by their products and their maintenance policy. Their reps were also lovely people and quiet.

The Stannah rep was very pleasant. The installation went fine, too. I thought there might be a problem because I live in a very old house. But none at all. They just zapped it in and told my husband how it works. I like the stairlift. However, I'd like it to be cheaper.

The Stannah rep was very knowledgeable. He showed a video. Explained it to the wife. The installers were also very professional and clean. It's a very nice stairlift. Works well. We're very pleased with it. It's made getting up and down the stairs a lot easier. I love it and it was worth every penny.

We went out and asked for bids from several different stairlift companies. Most of them seemed to be behind the curve in terms of what they were offering from a technology standpoint and from an aesthetic standpoint. All in all, we decided to go with Stannah and that was when I was in Massachusetts. We installed three stairlifts on our home in Massachusetts. Then I have a curved one going into Florida. So far, so good. They put the order in and I approved the design. The sales guy was very helpful. The installation people were excellent, too. It looks really nice and functions really well. It's overall a good experience.

Stannah's sales rep and installer were wonderful. They really cared about what they were doing. They cared about the situation we were dealing with, with the mobility issue in the family, and they did a great job explaining everything. They went over it a couple of times to make sure. There wasn’t any kind of crazy pressure from the salesperson to buy something that would have been impractical, especially at a point where you're just starting off with a stairlift. It was only for a small area. So, that was very helpful. I didn't feel like I was being scammed or conned into anything. Being a caretaker, I deeply appreciated that. As far as the stairlift, it's really good.

The installers of our Stannah stairlift were very good and clean. They did a nice, neat job and took a bunch of hours. It was one guy, and then came the second one somewhat into the project.

The Stannah sales rep was very nice. The installer that came out was also very pleasant. So far, the stairlift is good.

I had a wonderful experience with Stannah. The salesman had a fellow with him that was in training. The two of them couldn't have been more professional. When the installer came to install it, it couldn't have been nicer. We’re very happy with everything. We got a refurbished stairlift and it's perfect. The quality is very nice. It doesn't even look used. The stairlift has impacted my husband’s life 100%. Much safer for him. Even when it's at the top of the stairs, you can still go by it and get up and down if you’re walking.

The installation of our Stannah Stairlift was perfect. The technician showed me everything that I needed to know to operate the stairlift. In case I had trouble, gave me information on that. The technician was very courteous and the installation went by very quickly. He cleaned up everything that that was there, including our steps. I was surprised by how well everything went. The sales rep was also very knowledgeable. He gave me quotes on exactly what I needed. He told me about the refurbished models and the new models. He told me about renting it or buying it, the options there. He also measured everything. Those two days were very good. I’m so glad that I went with Stannah. The stairlift is very useful. We’ve used it so many times already. It's quiet and efficient. I don't think we could have had a better piece of equipment anywhere.

The salesperson of Stannah was good at going over everything with us on what was going on. It’s also not that hard to install. At first, it took a little for my mother to get used to, but she likes it. Otherwise, she was out of breath when she'd go up the stairway, and now she isn't. She’s 93 so it takes a while to get everything down. It’s easy for her to do. The only issue I'd say is the way it swivels at the end, it's a little stiff. But she's mastered it, but probably could be a little easier.

The Stannah salesperson was a fine young woman. The service people were good too. The stairlift not only saves a great deal of my wife's energy, which is key but, even more importantly, it’s a safety feature. She really can’t be managing stairs. However, when I go to put it up the stair in a neutral position, the arm falls down. I have to go up and reset it. It needs a little adjustment, which I don’t have time to deal with.

The Stannah sales rep was convincing. The installation of the stairlift was also smooth. There was one lady who came in in the morning and she did the whole thing. She was done by 1:00 pm. Very impressive. My mother uses the stairlift every day. She’s now getting used to hopping from one stairlift to the other stairlift. Overall, I’d give a big thumbs up. I didn't factor in the time I needed to investigate and put the type that I wanted at home. But they really helped in the process and they were really quick. No delays on their side.

The rep did everything and went over everything with me. He gave me a couple of different options. We went with what I thought was the best and it’s great. It's doing everything it was said, and I couldn't be happier with it. Stannah did a wonderful job, and I love the product.

Stannah was awesome. The guy who sold it and the guy who installed it were really great guys, and I really liked them a lot. Installation went great, very smooth, and the installer took his time. He forgot one part, and I said, "Just come back the next time you're in the area." He said, "No, no. I finish the job when I do it." He went out and it took him over an hour to go and come back 'cause it was far away. Still, he was awesome, and he made sure we understood how to use the stairlift. There's some glitch with it that sometimes it doesn't work and we need to restart it, but other than that, it's great. It's given my husband independence, and we're really excited about it. We're glad we got it.

The Stannah Stairlifts rep explained everything thoroughly. One installer came. He installed the stairlift, and it ran fine. It's a nice unit. But we have had a problem since. It had a few bumps in it. It had noises. Someone came the other day and fixed it. It was a minor type thing. We’re satisfied after what we've had in a month. The stairflift has made it easier on my husband.

This Stannah chair is very comfortable but sometimes, when it comes down, if I don't put it in park-like, it keeps making that beeping sound and I cannot leave it down for a minute because that beeping sound keeps going. I don't like that part. Other than that, the stairlift helped me a lot to go up to the bedrooms. I'm satisfied and happy with it.

The sales rep sat down with me, explained everything, and answered all my questions. I felt very comfortable going with her in-home visit. The two guys who put the stairlift in, Eric and Nate, also did a great job. Eric was showing Nate what had to be done and Nate was learning. But he was really good. They were clean and fast. Plus, they showed us when they were done. I'm very happy with our Stannah stairlift and it has really helped with getting my husband up and down stairs. It made life easier for him.

The installation of our Stannah stairlift went smoothly. Their reps came by and gave my parents a lesson, so that was good. It's expensive, but it seems to work. The goal was to get something that would safely let them get up and downstairs, and they've been able to do that. But there's a missing decorative part that I need to call about.

My mom and I met with Stannah's reps and she liked that the tracks are not exposed to the dust. During the installation, we were told that it would take two to four hours, but the installers were done in about three and a half. It was a very simple installation. I'm an electrician and I put a plug-in for them so they didn't have to run a cord in an unsightly manner. Everything looks clean and neat, and nothing is banged up or gouged. We were very happy with the installation and the people that we dealt with during the install as well as the salesman.

The installers were fantastic, very professional, and organized. They were in and out and there was no craziness. Our stairlift works great and my Dad loves it. Stannah is the way to go. But we had to jump through six hoops to get signed off of the paperwork that we were having the stairlift put in for medical reasons and not cosmetic to get the taxes waived. And when you're talking about that kind of money, it's a significant tax credit. So, that was the biggest pain in the butt about the whole process but it had more to do with the federal government than anything else.

The rep explained everything and did a very thorough job. He was also very polite and we were very happy with him. We bought the straight stairlift and it's fitting our stairway very well. It's a very narrow stairway, and as long as we have the foot rest, the seat, and the armrests up, I can get by it easily. The stairlift works perfectly, too. It's a little slow, but you can't have a racing thing going up and down your stairs.

We were looking to get an elevator this time because the staircase is very narrow but it's a lot more expensive for an elevator than the stairlift. So, we got two stairlifts, one for each level of the stairs, because it's very tight and it worked out good. Everything was done timely. A guy came in and spent the whole day working on it because it was a complex system with the two separate stairlifts. My wife uses the Stannah stairlift. It was extremely difficult to get her upstairs. Now, she can come up whenever she wants. So, it gives her a lot more freedom and flexibility. The quality and design are excellent. We were happy with the previous one as well. We haven't had any problems with the new one so far.

I got a straight stairlift and it fits very good on the stairwell. It has helped my life a lot. The guy who installed it was here for four hours and he was very nice. So, it went well.

The rep from Stannah explained everything thoroughly. The stairlift goes straight up and then pivots at the top. The system is good.

The reps did a good job. They were professional and knew exactly what they were doing. They did the installation fairly quickly. We did a swivel top and bottom and it's a little tight in the stairwell, but they only had but so much room to work with. I wish the stairlift was a little smaller. Getting past it sometimes is not easy but it works fine.

It was a spectacular experience with Stannah from my phone call interactions with the sales team to my visit to the showroom. They were wonderful to work with. I had an in-home visit by the same person from the showroom and he was awesome. We love the stairlift. It's worked like a charm. It's worked as it was intended to. The quality is seamless and we hope it continues to maintain the quality that it's shown so far. It makes absolutely no noise, which was a concern going in. It is so user-friendly too. It's made a world of difference in our lives ‘cause now my mom has mobility that she needs to get up and down and get around the house.

I liked that the product is made by Stannah and not outsourced to an outside company. I also liked the availability of the product. A gentleman came out, reviewed the options, came up with a quote for us on the spot, and set something up a couple of weeks later. The installation was quick and efficient. The stairlift seems to be doing what it's supposed to do.

I had a very good experience with Stannah Stairlifts. They have very friendly workers. I found Stannah to be much better than the others price-wise and the way they conduct their business. The installation went very well. The stairlift looks brand-new even though we bought a used one. You would never know that it was used. I will highly recommend Stannah.

Stannah's sales rep and installation team were very professional, pleasant and easy to talk to. I had no idea that the work could be completed so quickly. The stairlift failed a couple of times, but by reading their little booklet and by understanding how it works a bit, I was able to get it going without calling anybody. It's worked perfectly the last few days. The only thing is the way it's marketed. I was not told that there was an additional thing I could do for quite a bit of money. It's $500, which automates the turning of the device when it reaches either the top or the bottom. It was not mentioned from the start. The saleswoman who came out did not say anything about it whatsoever. We discovered it.

When they installed, I paid for an upgrade because I told them, "I'm a tall drink of water, so I need height as well as width." They gave me the width, but they didn't do the height. Then, the rep says, "It may cost you $199." I said, "I bought it and I paid 1,200 or 1,300 for an upgrade. Now, you're going to hit me for $200 to adjust the seat that should have been done at the beginning?" She said, "Weren't you there?" I said, "No, I was in the hospital." They better not charge me because I won't pay for it. I'm upset about it. They have a good reputation and they did a good job installing it. All of a sudden, they're nickel and diming me to death.

The rep and crew of Stannah were very good. I like the stairlift very well. However, I have an unfavorite feature. We have a split-level and we have to because we didn't have enough room and a little landing to put one that went around the corner. So, we have two pieces. The bottom one, when it's downstairs here, it blocks the way to the garage. It continually beeps. I would love to get that beep turned off because there's only the two of us, there's no reason I have to send it back up the stairs and bring it back down when I want to use it.

Stannah was very professional, quick. and not bureaucratic at all. Our stairlift has been installed for three months now and it works very well.

The installation went well except the techs spilled a bucket of paint on my carpet. Now I'm in the position of having to get estimates to get it cleaned up. But other than that, it went fine. The chairlift has already broken once and it was a little annoying that the person who came to fix it said that there's dust on the rail and that could interfere. But with a handicapped person at home, he didn't even bother to clean up the dust, which would have been pretty simple. Other than that, they fixed it promptly.

I got a straight stairlift from Stannah and it works. It does its job.

I'm very satisfied and happy with Stannah, and I got the whole family going up and down. We love the stairlift. It's very comfortable.

We were not happy with the installation of our Stannah stairlift. We ordered it on February 16th. It was delivered in the middle of April to be installed. Someone had mismeasured it, and so, they couldn't install it. They then said it was gonna be another four to six weeks to get it manufactured. It took about eight weeks. I was told originally the chairlift was gonna be installed the day after it arrived here. Then they scheduled it for about a week after that. One person gave us one date for the installation. I had someone waiting for four hours for them to install. I finally got through to them and they said, “Oh, no. We had you on for the following day.” So, it was not a good experience.