Stannah Stairlifts Reviews

Stannah Stairlifts sounded like it was perhaps a good solution though an expensive one. We got several estimates and for some reason, we liked their salesman. He was helpful, quick and got to the point. He described everything about it. But then we were disappointed. I am responsible for other people’s care and what that salesman sold me wasn’t adequate for our disabled person. When we received the stairlift and got to the top of it, the disabled person was facing a wall and if she got off the machine, she would’ve fallen down the stairs.

Someone in my family did some research on stairlifts and said that Stannah was the company to go with. The sales visit was excellent. The installation team was a nice couple of guys and they were obviously enjoying their work. They were very professional and had a wonderful rapport. It was a very positive experience. Everything about it is 100% perfect. My father is very happy with everything about how it works. He can go up and down the stairs as often as he wants now. It’s a huge improvement.

Unlike another company that was fairly new, I heard of Stannah a while ago and they could install the stairlift right away. The sales visit was straightforward and there was only one product they offered so that's the one I got. I wasn't interested in the higher priced ones. The installation team did their job very well and they were fine. I like the fact that the stairlift is there. I'm an old man and I get very tired walking up and down the stairs. Now, I can walk around and get things done much more easily, Today, for instance, I finished my laundry which took me three trips to the basement. Overall, everything worked out well.

My 17 year-old daughter has to be assisted in going up the stairs and I couldn’t get her up without a stairlift because she’s too heavy. We have used Stannah Stairlifts in another house and we had a good experience with them so we had them install a stairlift in our summer house. We did the transaction over the phone and it was very easy. I was not there during the installation so I had somebody meet the installation team. My contractor was also there and the installation went smoothly and all good. My experience has been great from start to finish and the stairlift has made everything much easier for us.

A friend has a Stannah stairlift in his home and he recommended it. All the sales reps were very wonderful and professional. And the installer was very good. I have cats so he abided by what I said about keeping the door to the house closed so that he could do what he needed to do in the basement and run outside. I'm 62 and I have gout in my knees. So I use the stairlift to go up and down the basement stairs. I had to get the least expensive one but I'm happy with that. My mother's also riding it. She's 91 and has a pacemaker so she would get winded going up and down the stairs. We love the Stannah stairlift. It's very good and very useful. I wish it was faster and had a speed button on it but it's saving my knees and I'm very satisfied with it.

My sister and I are in a ranch and we have a cellar which has the washer and the dryer. Trying to get up and down for that between ourselves and the baskets of clothes was really wearing on us. So the stairlift has been a big help and it's making life a lot easier. The sales person from Stannah wasn’t as pushy as someone else we had from another company. And he explained things a lot more so we were very happy with his visit. The installation team was great and patient with us because my sister’s 90 and I’m 75. And they showed us everything. Our experience has been very good and we have recommended Stannah to a couple of people.

The sales guy at Stannah Stairlifts was knowledgeable and helpful as far as what we needed. He knew what he was doing and what he was talking about and he recommended the stair lift that I got. It’s for my brother and he likes the remote control feature the best. It moves the chair up and down and he can get to the second floor with no problem now. I would recommend Stannah to someone who is looking for it.

We saw Stannah Stairlifts in the magazines at the rehab where my dad was. We called them and the rep we talked to was a good salesperson. He gave us several ideas and options because my mother has a raised ranch which is two levels. We rented two but then we had to cancel one because they didn’t work out. The young guy that came and installed it was very nice and amazing. My dad had a stroke and I like that we can bring him up and down instead of walking and taking the steps. It kinda rotates and there's a lock so we sit him there and through the front door. My mom sits there too with the laundry as sometimes she’s tired to go downstairs. It's expensive but my parents like it.

My daughter picked Stannah Stairlifts online. The sales visit was wonderful. It was an emergency. My husband was all of a sudden coming home after two years in the hospital. There are 12 steps to get down to the basement and he couldn't get down the stairs, so he missed the dialysis appointment. In the meantime, they sent him to the hospital and in that week, I had the chair lift installed. And the guy who came to the house was very nice. He wasn't pushy, explained everything to me and he had a nice little presentation on a laptop. Jacob came for the installation and he was fantastic, quick and polite. And he did a fabulous job.

My wife likes the Stannah Stairlift a lot. It helped a lot but right now, I have it shut down because she's in rehab. The salesman was able to explain the product well and I went with the more expensive one but I got a good deal on it. Also, the installer who came was very good. On the other hand, the only complaint I have is when the installer hooked the wire up to the plug, it had to go on the floor and around some posts which are all dark wood. All Stannah has is white vinyl that covers the wires, so it doesn’t look very well against the dark brown, wooden floors and they don’t offer anything different which is unusual so, I will have to paint that at some time. Other than that, I've had a good experience.

We had a Stannah Stairlift at the church we go to. Then I put it in for my mother at her house. When I called and made an appointment, the sales representatives didn't show up. They said they didn't have anything in the system. Then the second time, they came late. But the installer, Nick, was absolutely fabulous, conscientious, courteous and efficient. He was very concerned that the stairlift would be put in correctly. He was there longer because there were some difficulties with lining it up. My mother's enjoying the stairlift. Her life was greatly improved because she has congestive heart failure so she needs it to up and down. I was very pleased.

The Stannah stairlift is so close to the wall and smaller than others. What it runs up on are smaller too and it's pretty looking. We saw other people's and they had these big tubes. Some of them are also ugly looking while ours is sleek and really attractive. It was also a little less expensive than a lot of the other ones. I'm really pleased with it and I'd recommend it.

I only have five stairs and many of stairlift providers won't put half a stairlift on but Stannah did. The rep gave us a lot of information that we couldn't get from the phone from anybody. It was a cold day and then the installer told me that he could get it done within two hours. I have COPD and the stairlift is not so much going down as it is trying to get back up on the stairs. It has been great for me since and the footrest is my favorite. It was adjustable and it made me comfortable when I sat down. But I had a crap under the seat and I called Stannah. And then in two days they were here and knew how to fix it for me. The service that they gave afterwards was fabulous. Overall, Stannah is the best company I've ever had any business with. I have all my friends come up on the stairlift now. After all, when we all get to be in our 80's, we won't use the stairs very well.

My husband's cousin bought a house and then had one of those stairlifts in it. I saw it and I heard of Stannah somewhere along the line so that name stuck in my mind. I kept thinking I'd be okay but it just got worse and worse and I said, "We've got to do it." The rep came from Stannah and he told us about the loan that Massachusetts has for seniors to be able to modify their homes so they can stay in them. He was very nice, very informative and helpful. My husband called him for something and he said, "Oh, yeah, sure." It was good service. I was in the bedroom when they installed it and it went all right. When I came out, there wasn't any mess. We're having a sliding chair put in and handles put on so that I could get in the tub. It's encouraging to me because I was so limited for a while so I really appreciate the chairlift. My husband appreciates it too because he doesn't have to lift my legs anymore and I can run the thing myself.

Stannah Stairlifts are the best. I like getting up the stairs with the stair lift. It has a section of it that jives a little but they said that’s normal. The only concern I have is how to get something upstairs like if I buy a new bed. But everything went well with the sales visit and the installer was great.

We expect my wife to recover from her disability so we did not want to make a purchase but Stannah offered a lease so we chose them. The sales visit was fairly straightforward. The gentleman gave me pricing and suggested the model that would go in and said that it would then be turned over to an installer. I didn't know how many different models or products there were, but they came and put in what they thought was appropriate. The installer indicated it would take him several hours to install. We left him to his job and he then demonstrated how the remote controls and stairlifts would work.

My husband has Parkinson’s. We purchased Stannah Stairlifts, however, we had to have repair guys come because he inadvertently turned off the footrest by holding it too long but now we know that there’s a reset button in the back. The repair guy said, “Why didn’t you get an automatic one?” I didn’t know there was one. If it was mentioned, it was passed over too quickly to really think about it and my husband would have been better with one that swiveled on its own. Many times, it’s not turned the right way or he’s inadvertently turned it off, or he’s bumping into the lever that makes it go up and down or he’s turning the lever the wrong way. It’s not a complete success.

The salesman from Stannah was a very, very nice gentleman and the sales visit was very good. The installation man was nice too. He's a young boy and he spent a lot of time with us showing us how the stairlift works. And I was even on it just to learn how to use it. The presentation was very good. We picked out the color and the mattress. It’s navy blue and leather and it's very well with the house.

My stairway's a bit unusual and very tight. The end of the stairs is the doorway to the bedroom and the other companies I had tried didn't have a way for the chair to turn and for the track to end without causing an obstruction to the doorway. They would just make their apparatus fit my stairway but then Stannah Stairlifts said that theirs would be custom built so I thought that would be a better choice.

I had back surgery and my husband can't take the stairs anymore. We had somebody from Stannah come out and check everything out. The stairlift was installed but there was an extra rail. It got a little difficult because the stairlift wasn't set in right. The reps got out as soon as they could fix it and it seems to have been resolved. It scribbles to the side and we had it to the top so that it's comfortable getting on it either at top of the stairs and off of the top of the stairs. Overall, it's been a very professional and efficient experience.

We were going shopping for a stairlift and our neighbor had one from Stannah Stairlifts already installed for years. We got a demo from the neighbor and we liked it so we bought one. The salesperson was an expert and an engineer. He was very good. The installers were also good, they knew what they were doing and were very clean. The stairlift is a classic and the most welcome addition to our house in the last 10 years. And it's a sight to see my wife float up there with a smile because she really needed it.

A salesman from Stannah Stairlifts came to my house and I like the way he talked to me. He was very knowledgeable about the product and doesn't keep on bugging you. There was a couple of options but the one he told me about suited my needs and cost. The installer was here in no less than two hours and did a good job. The stairlift makes it easy to go up and down. I was very scared to come down the stairs and it was a chore to go up. And I've taken that way away from my needs. I still have four steps to go after I get to the landing upstairs. But that's okay. I don't mind that so much. I also like the way that the footrest comes out by pushing the button.

We have a curve stairwell and we want to keep the ability to walk as well as to ride with it and that's why we used Stannah Stairlifts. The guy that made the proposal seemed to know what he was doing. He was a real gentleman. Then they had the crew that put it in who were nice and really knew what they were talking about. We like that the stairlift works and it's a pretty tricky thing. We also really like the fact that they put it in such a way that we can mainly walk up the stairs while we’re able and get exercise. When we lose the ability to walk comfortably, then we use it 99% of the time.

I looked up Stannah online and I liked the version that I was reading. I only looked up one other company, Acorn, and Stannah had more choices. I'm very happy with the installation. The rep was professional and took as much time as it takes but did a very good job. However, the stairlift is a little slower than I wish it were and they could speed it up a little for people who are not in their 90's yet. But then again, I'm a little younger than some people who need them.

My husband has a bad back and he had neck and back surgery. We were looking for a stairlift and we went to Acorn first but they don't know what they're doing. We went to Stannah and the people there were very nice. The salesman that came knew what he was doing. When we had trouble with the stairlift, they were there the next day. Now my husband is moving around a lot and the stairlift has been very helpful. However, it would be nice if they had a tote bag to attach to the stairlift.

My wife uses the stairlift installed by Stannah. It's been a godsend because she can't climb stairs and the bathroom's on the second floor. She can take the stairlift right to the top of the stairs and go directly to the bathroom so it's been a great thing to have. Also, the salesman and the fellow who came to put it in were very good and explained everything.

I had another stairlift company come in before Stannah Stairlifts and they couldn't do the job because I have a narrow hallway. However, Stannah was able to do it. They showed me an option and I was ready to buy because I needed it. The salesman was a typical salesman but the installers were tremendous and wonderful. They even explained more about the product than the salesman did. When the electricity went out, we didn't know that the battery had a lever and had to be engaged. The installers came, explained about it and showed us how to do that. I felt confident more than anything with the stairlift. I can't go up and down without it.

My consultant told me that Stannah Stairlifts were the people to use. I didn’t talk to anybody else and I didn’t do anything. I called them and hired them. Tony was the person who came and he’s a funny guy. I’m a person who had a lot going on in my life at that moment. And he said, “I should tell --” I said, “Don’t. I don’t care how it works. Just tell me what I need to do and I’ll sign on the line. And it’s got to be put in tomorrow or what it might be. Whenever.” He said, “No, no, no. I got to tell you this.” I said, “No. You don’t. On what?” He said, “Well, what about the color of the seat?” I said, “When you get in the car, pick a color because that’ll be right.” He said, “Maybe it won’t be right.” I said, “Oh, yes it will. It’ll be perfect, whatever color you pick. I don’t care what color it is.”

It has always been a very good experience with Stannah. We had a Stannah stairlift before for three years and it was getting old. We had bought it from someone that we knew that had it and had it installed in our home. Stannah didn’t make parts for it anymore so we decided to get a new one. The sales guy was very nice and the installation team was great. Anybody I've ever dealt with has been very, very polite and knowledgeable. I've always been fine and the service has always been very prompt. As for the new stairlift, it goes up great but it's very slow coming down and it makes this weird and very high-pitched whistle that drives me crazy. But beyond that, it works fine.

My hairdresser was satisfied with Stannah stairlift so I went with it. The sales rep at Stannah was knowledgeable and helped me choose the right lift for me. The installers were courteous and cleaned up after. The stairlift has a smooth ride and didn't have problems with it.

Stannah Stairlifts is excellent. It has made my daily life easier and I'm very happy with it. I've been using it regularly every day. I really like the fact that I can ride up and down the stairs. If I have anything heavy to carry, I put it on my lap and it goes up and down with me. The ride is pretty smooth. There is a little place where it bumps a little bit but I figured that's normal. Their salesman was very nice. He explained everything, and he stayed around and took measurements and quietly left and came back and put them in. I've already recommended them to three of my friends.

I had an accident while carrying clothes downstairs to the laundry. I slipped, fell the whole length of the stairs, and had a concussion. I heard Stannah Stairlifts was very good at service and they live nearby us. They got the stairlift in very quickly and we’ve been satisfied with it. The sales visit was very good. We had an older man who was very nice. He took his time and I was delighted with him. Their installers were definitely very nice people too. We have been very happy with Stannah Stairlifts, as well, because when we called them, they set up an appointment right away. I don’t hear about that from other companies. We looked at Acorn and they were extremely nice sellers, but since they’re bigger and distant, I think they won’t get things done for you if you’re having trouble because they’re too busy. But with Stannah, any time that we’ve needed any service, they were quick to send somebody out.

We figured Stannah Stairlifts is a well-known company and they have a good reputation so we chose them. The rep was very nice. He explained what was going to happen and he did a good job. They knew exactly what we needed and where it should end. The installation team was very neat and polite. I asked a few questions and they answered them. They knew what they're doing and they were doing a good job.

Stannah Stairlifts did a great job. They installed a lift for my mother and it's been great. They were in the area and they provided services like repairs if I needed since people need the equipment to work. I have tried other companies but they didn't have service available in the local area, unlike Stannah which is accessible. It's important that they're available in case the equipment is not in function.

Stannah has been excellent across the board. The sales person was very thorough and he was right on time. He was very polite and very informative but wasn't pushy. The installer came on time. He was very young, very enthusiastic and well-trained. He called someone when one of the bolts fell out. He wasn't quite sure where to put it and the other gentleman helped him so everything was done in three hours. We tested the stairlift and my mother took two rides in it. He was very careful to make sure she could use it. She wouldn't use it alone because she has a movement disorder but it was good to have the practice. They also weren't rushing to their next appointment.

My sister had a Stannah stairlift put in and was very pleased with it. What better advertising is there than to have a relative say it's working fine. So we decided to get the same thing. The sales visit was very easy because we had already been down to Attleboro, seeing hers at Rodis. The agent didn't have to show us the video because we know all about it already. We talked to them about what they had and what they didn't have and we told them we wanted the exact same thing my sister had. The installer worked very hard and quickly because it is a long process. He was very good and polite. I couldn't have asked for anything better.

My wife had a problem with her walking up the stairs so I got a lift from Stannah and she likes it very much. My daughter told me that she knew and saw some people that had the same lift and liked it. The sales visit was very, very good. It was installed on February 14 and a guy came in yesterday for a follow up visit to check if everything was okay. The installer was also very good and knew his job. My wife said it's very easy and simple to operate. I also use the lift a couple of times even though I have no problem doing the stairs just to see, and I like the way the operation runs very smoothly. We are very pleased and made the right choice.

I would consider myself handicapped. I have a problem with the leg and it would be easier for me so I got Stannah Stairlifts. Now, I can come down without worrying that I'm going to have to walk up the steps again. Overall, it has been a wonderful experience except that when they installed it, the chair was damaged. The installer had written a note on it and said they're going a couple of weeks but it took a little longer than that. But, they have now put in a new chair and it included the push button to automatically turn on the seat which I didn't know about when I ordered it. The seat and the equipment were wonderful. The people who I dealt with were also very nice.

I love Stannah Stairlifts very much. Everything that you wanted in it was there. We've really made a comparison and chose it because it's perfect. Their salesman was very, very helpful, answered all the questions and took his time doing it. It was a wonderful experience and I even watch them when they installed it and it was quite fascinating. I can get upstairs and do my paintings whenever I want to. It's been really a godsend. Moreover, when it gets down near the bottom it'll give two little jerks because it's going over that piece that comes down to the floor, so even if you had your eyes closed you'll know your down near the floor.

Bought a Stannah chairlift 9/10. The chair beeps meaning no power because contact with the power rail is intermittent. This caused the battery to fail early. It was replaced once under warranty and twice out of warranty. The chair does not go fully to top and bottom of stairs. Seat keeps tilting forward until they reposition it and re tighten bolts, but it comes loose days later. The seller came back often. They would reposition the seat and run it up and down a few times and pronounce it fixed. But within 24 hours it would fail again. After the warranty expired I had to pay hundreds of dollars for each visit. I called their home office in England but they just ignored me and wouldn't do what they promised. The owner of the dealership did not help either. 6 years later, nothing has changed, except I have given up using it.

One of my chairlifts has lost power. I was told initially that it was due to a motherboard and that it would take a few days to have it shipped in. It was the replaced but it again lost power. Then I was told an electrician need to repair the source. That was four weeks ago. Last week I was told they would come with the electrician to repair the problem on Friday, the 30th of Oct. No one showed and I had to try and help my wife down the stairs and we both fell and got injured. I called again but got no response as to when they will fix the problem.