Stannah Stairlifts Reviews

Stannah has been excellent across the board. The sales person was very thorough and he was right on time. He was very polite and very informative but wasn't pushy. The installer came on time. He was very young, very enthusiastic and well-trained. He called someone when one of the bolts fell out. He wasn't quite sure where to put it and the other gentleman helped him so everything was done in three hours. We tested the stairlift and my mother took two rides in it. He was very careful to make sure she could use it. She wouldn't use it alone because she has a movement disorder but it was good to have the practice. They also weren't rushing to their next appointment.

My sister had a Stannah stairlift put in and was very pleased with it. What better advertising is there than to have a relative say it's working fine. So we decided to get the same thing. The sales visit was very easy because we had already been down to Attleboro, seeing hers at Rodis. The agent didn't have to show us the video because we know all about it already. We talked to them about what they had and what they didn't have and we told them we wanted the exact same thing my sister had. The installer worked very hard and quickly because it is a long process. He was very good and polite. I couldn't have asked for anything better.

My wife had a problem with her walking up the stairs so I got a lift from Stannah and she likes it very much. My daughter told me that she knew and saw some people that had the same lift and liked it. The sales visit was very, very good. It was installed on February 14 and a guy came in yesterday for a follow up visit to check if everything was okay. The installer was also very good and knew his job. My wife said it's very easy and simple to operate. I also use the lift a couple of times even though I have no problem doing the stairs just to see, and I like the way the operation runs very smoothly. We are very pleased and made the right choice.

I would consider myself handicapped. I have a problem with the leg and it would be easier for me so I got Stannah Stairlifts. Now, I can come down without worrying that I'm going to have to walk up the steps again. Overall, it has been a wonderful experience except that when they installed it, the chair was damaged. The installer had written a note on it and said they're going a couple of weeks but it took a little longer than that. But, they have now put in a new chair and it included the push button to automatically turn on the seat which I didn't know about when I ordered it. The seat and the equipment were wonderful. The people who I dealt with were also very nice.

I love Stannah Stairlifts very much. Everything that you wanted in it was there. We've really made a comparison and chose it because it's perfect. Their salesman was very, very helpful, answered all the questions and took his time doing it. It was a wonderful experience and I even watch them when they installed it and it was quite fascinating. I can get upstairs and do my paintings whenever I want to. It's been really a godsend. Moreover, when it gets down near the bottom it'll give two little jerks because it's going over that piece that comes down to the floor, so even if you had your eyes closed you'll know your down near the floor.

Bought a Stannah chairlift 9/10. The chair beeps meaning no power because contact with the power rail is intermittent. This caused the battery to fail early. It was replaced once under warranty and twice out of warranty. The chair does not go fully to top and bottom of stairs. Seat keeps tilting forward until they reposition it and re tighten bolts, but it comes loose days later. The seller came back often. They would reposition the seat and run it up and down a few times and pronounce it fixed. But within 24 hours it would fail again. After the warranty expired I had to pay hundreds of dollars for each visit. I called their home office in England but they just ignored me and wouldn't do what they promised. The owner of the dealership did not help either. 6 years later, nothing has changed, except I have given up using it.

One of my chairlifts has lost power. I was told initially that it was due to a motherboard and that it would take a few days to have it shipped in. It was the replaced but it again lost power. Then I was told an electrician need to repair the source. That was four weeks ago. Last week I was told they would come with the electrician to repair the problem on Friday, the 30th of Oct. No one showed and I had to try and help my wife down the stairs and we both fell and got injured. I called again but got no response as to when they will fix the problem.