Stannah Stairlifts Reviews

Their installation team was good. The only concern I have with this stairlift is that my brother is not able to maneuver the switch on the chair itself. I have to use the remote to get him up and down. I have a stairlift that curves and wraps around. When it gets to the point where it's going to be turning, it momentarily stops and I have to keep hitting the button to get it going again.

The rep was a very good salesman. He knew everything and answered all questions. He told me different things. We got a used straight stairlift and it fits my home. The quality is good and so far, everything's okay.

We put in a Stannah stairlift because my mom's 91. It was recommended by an RN at her hospital. The person who installed it was awesome. The stairlift is excellent and my mom wouldn't be at home without it.

My Stannah rep was very knowledgeable and my installer was very good. Everything went fine. I recommended Stannah to somebody who purchased it.

Stannah's stairlift has a couple of features that are different from the Acorn and some of the other generic products. Features that other products you have to pay extra for or are not available, Stannah puts into the whole package.

We had a very nice installer who came quickly and he showed me everything about how to use the stairlift. Everything was good. The stairlift is working well and we would definitely recommend it.

The installation of our stairlift took about two hours, which was quick. Our installers were competent and friendly. Our stairlift looks good and we've been using it for a couple of weeks now. It's a bit slow but that's one of the things that we have to live with. We're going to use it mostly for carrying things up and down the stairs. It has worked fine so far.

Everything went smoothly with Stannah's rep and she covered every category. The installers handled everything perfectly too. They unwrapped the equipment and installed them. No fuss, no muss. They then took the wrapping away. Our stairlift goes up straight so far then turns around. I’m satisfied.

A home advisor website gave me an estimate for a chair lift and Stannah called back first. A guy came to the house and gave me what I thought was a reasonable price on a basic chair. He seemed very knowledgeable and a nice guy. I asked when the chair could be put in and he said two days later. I gave him a deposit, which was refundable. I then did a little research on Stannah and it looked pretty quality so we went with it. The installers were 100% great. In terms of the quality for the cost, it's what it should be.

During the meeting with them, I felt it was the best choice. Mo was the person that came and spoke with us. Mo was extremely helpful, knowledgeable, polite, and made sure everything was understood. My mother said the installation was the same experience. Overall, the experience was just really good. Also, my mother likes everything about the stairlift. Unfortunately, they knew when they had installed it that there was a little obstruction with the lowest banister and her feet clearing as she was going up. They told her to test it out for seven days and let them know if she feels there’s an issue. She still wants to keep it. It's very practical to help her get up and down so that there's no risk of falling.

The lift was okay with the exception of it being too large for the stairs. I have two sets of stairs so I had two lifts and the top lift is plugged into electrical. I charge it. If it's not kept at the top of the stairs and it goes downstairs where I would be taking it, it beeps and the beep will drive me nuts. I have to send it back up the stairs and when I come up the stairs myself, I have to send it back down so I can go back up. It was not user-friendly. I returned it and I'm waiting for them to send me my money back. They said when they took it out, they would send me a check in a week. That has not happened and I can't get them to call me back.

Michelle did the measurements and she was very knowledgeable and professional. She told me what needed to be done and what couldn't be done. I wanted to purchase another one for the basement and she explained the reason I couldn't do that. Then, she told me what was going to happen and how long it will take. On the installation day, the crew showed up at the time that they were supposed to and they brought up all the equipment. They installed the stairlift and they cleaned up everything. They went above and beyond because I had some handles on the stairs and they took it off, but they didn't have to do that. The stairlift is good so far. One little thing is the footstep sometimes gets stuck. But then I just wiggle it and then it comes down. The rep told me that normally that would be the piece that gets damaged the most. She said that if something happens, to call back and they would fix it.

Stannah answered right away and they were going to send somebody a lot sooner than the other people I called. Also, the salesman was a really nice guy. The installers did a great job installing the stairlift and they were very friendly and knowledgeable. The sad part about it is I got it for my wife and she died three days later. She never got to use the Stannah. So, they came and they took it out for me. They're crediting my account for the full amount. I'd recommend them to anybody. If I ever need a stairlift, I'd call them right away.

The installation was perfection. The Stannah is first-rate. It's great. We recommend using it. It’s very helpful for both me and my wife.

The representative who came out was fantastic. I did not feel as if someone was just trying to push something off on me. Also, the installers were neat and efficient. The first rep came at 7:50 and the other one, a few minutes after 8:00. They were finished by 1:30. The stairlift has been good so far. Every once in a while, though, it may decide not to move or give a signal or a beeping signal. I turn it off and turn it back on and I keep moving.

The customer service rep and installment team did a great job. The girl who came out and explained everything to me. She was pretty informative so I didn't have many questions when she left. Then, the girl and the guy that came and installed it were very personable and very nice people. They couldn't have done a better job.

The gentleman who installed the stairlift was a nice man. He was very professional and very friendly. He explained everything. I really liked him a lot. Also, the stairlift was a very good investment. We’re happy with it and my husband uses it all the time. Although sometimes, the button where that puts down the pad where you put your feet has to be hit twice.

It was great with the sales rep and the installation went fine. The stairlift has helped my husband a lot.

I'm disappointed because the purchase and installation process is taking so long. I only have half and it's supposed to be in by the 17th. That's what the rep told us and he's gonna get back to me today. Also, it was deceiving because Stanna was gonna give me the brown stairlift. But when I looked at it on the phone, it didn't look brown. Plus, I never got a brochure. Also, the Stannah makes a lot of noise. It creaks when I go up and down and I didn't expect that. But everyone was very nice.

Because I'm very tall, the salesman measured me to see if I will be able to sit on the stairlift going up and down the stairs. He said that they might have to remove the handrail or the banister because my knees interfere with those. The installation went well. I love my stairlift. I like the remotes that we use at the bottom and the top of the stairs.

The chairs that Stannah had put on their site looked a little bit better and newer and also a little bit slimmer in terms of the space that they took up on the stairwell. The sales visit was a bit confusing because I had made the online purchase already and had decided on one model and everything that I had wanted. Then the person who came, Moe, wasn't aware that I had already made a purchase and put a deposit. So, he was trying to sell me the different models and go over the options. I kept telling him, "I think I've already decided on all of this online." He was only convinced after I showed him the email with the order and the deposit, and then he called the office and then they told him, "Oh, it seems like it's an online sale. So, all you have to do is take the measurements and leave. You don't need to talk to the customer about the model."

This is the third time we've had one of the Stannah Stairlifts installed. We had it done first on a short-term basis for my elderly mother when she was visiting then we returned it. Then we got one for my wife’s parents, who didn’t use it much. We returned it too. I’m 86 now and at first, I rejected the idea but I decided I would go ahead and do it. The team at Stannah is spectacular. The installer was very professional. He gave us an excellent introduction to the stairlift and how to work it that was better than the printed material that came with it.

There was a delay in the shipment in the beginning but the installation was easy and the reps were informative. The grease from the gears looks like it’s getting on the pipe though and it's hard to tell if there's some paint that's being chipped off or it's just the grease. Still, everything's been good.

When I called Stannah, they were very good as well as the process to get someone here to take a look at our facility. They were very congenial when they got here and it worked out fine. The installation of the stairlift was very easy and the gentleman who came to do that told me exactly at the time he got here what he was gonna do and how long it was gonna take. Except for a little snafu that he ran into because of the configuration, he finished everything within three hours and about 20 minutes. He set me up to do the test run, which was good, and I felt confident and was very pleased when he left.

I had a very good experience with Stannah. The fellow who did the installation knew what he was doing and it went very smoothly. It took less than a day.

I liked the rental option of Stannah and the stairlift was great. The installation was a little bit longer than I had expected but it was reasonable.

I called Stannah and got an appointment, which was very nice, except it got cancelled because somebody got sick and I had to wait an additional week for the installation. The gentleman who installed the stairlift was very good and didn't seem to have any difficulty. But he was rather impatient when we had questions. He wasn’t rude but he could have used a speck more patience in his voice. We had to understand him quickly and he didn't appreciate too many questioning to clarify things. But the installation was very clean and neat. And the stairlift has been very good because I fell and broke my hip. I had surgery and I needed something for my main stairway. I should have done it sooner.

Stannah is local and it means a lot because they're here and I know where they are if something goes wrong. I went with them and the sales rep came out when she promised she would. She did her job. Also, the guys who installed the stairlift were fantastic. Stannah delivered what they said they would and we're very happy with it.

My grandfather needed a stairlift and I liked Stannah's values. The salesman that was here did a great job and he gave us a good discount because my grandfather was a veteran. They respected the veterans and he gave us a good price. They do a buyback better. They did a very good job. They offered us a used one and said that it's manufactured and refurbished and they buy it back. There was a whole bunch of stuff that they offered with it. It was nice. The installation went very quickly. I pushed it off to a certain date and they had it all set and ready to go.

Everything went well with the rep. For the installation, they were in one day and the guy was very good. The stairlift has made things easier. I sit on it and I move the thing and it takes me upstairs. It works fine.

It took quite a while to install the stairlift. We had to have a little extra section at the bottom because, otherwise, it would have blocked the door. The installers thought they would be able to do it in a week but it was more like two weeks. But they were very good. Also, we love the stairlift. The only thing is the on-off button has a light that shines while it's on and if we shut it off, it just beeps. We don't really have much of an option to get rid of that light and it's quite bright in the hall upstairs.

The salesperson and the installer were both very good in giving information, answering all my questions, and teaching me how to use it. The instructions for operation were clear and I haven't had any problems so far. My husband had difficulty maneuvering the stairs and this stairlift makes it much easier.

I’m very happy with Stannah Stairlifts. The stairlift serves its purpose.

Everything was wonderful from the salesman down to the installation. The stairlift is sturdy enough. We had a piece fall off, and we couldn't figure out where it came from, but it's not affecting the usage. Overall, we're very happy with the company.

I had done some research online and was looking at things. Stannah was one of two companies that I was going to call. The other was an American company, which I would have preferred. But I was talking with a friend who has a mother who has three Stannah stairlifts. She said all the right things about it. I called Stannah and a salesman came out. He was very pleasant and wasn't there pushing everything.

Stannah had features that the other companies didn't offer like the stairlift automatically went up the extended rail. It went straight, but the bottom step sticks out and it would have been blocking the doorway. Stannah had one that went back automatically. I had two of the stairlifts installed and both of them were done in one day. One guy worked on the one going upstairs, and the other guy worked on the one going to the basement. My wife likes the stairlifts.

We're using our Stannah stairlift and we like it very much. It was a very brief and professional experience.

When I spoke to the manager at Stannah, he convinced me that they were better than everybody else. But I don't know if I can say that because I had to have the first one replaced. The chair tilted forward and it was a bumpy ride. But the second one is much better. The other issue was that I was promised that the people coming had been vaccinated but only one of them was. The next crew that came were both vaccinated.

Everything's been very good and the stairlift is working very well. There’s a man who we met before who has taken over and has shown us how to use them, and if there are any issues, he seems to provide the help. We’ve had the stairlift for three months and my husband loves them. He sits on the chair that brings up the stairs and it’s connected. The person who connected them did a wonderful job because my husband sits near an installation that he holds onto and grabs hold of it. The same person has installed other things in my family room and in my kitchen that makes things very accessible for us. We're happy with what's happening.

Stannah's consultant was very professional. He gave an explanation and did a drawing for me, which was very simple, to show me the adjustments I needed to make in order to have a lift in place. He was very accommodating and so far, the stairlift is doing what he said it would.

The Stannah sales rep and installation crew were excellent. They did a wonderful job.

The rep from Stannah did his work, which was very effective, and when he was done, he called me and let me know he was finished. He tried it out and showed me exactly what to do. We are loving the stairlift. When we have to go up and I transfer my husband from his wheelchair on to the seat, it makes a sound if it’s not properly set. He sets it, presses the button and down or up he goes. It’s very convenient for us. It’s difficult for him to be walking up and down the stairs, so that chair is so effective. We had one snag when we had a short power outage and it was making a beeping sound. I called someone to make some inquiries but eventually, it started working good again when the power was restored.

One of my neighbors had a Stannah stairlift so I was able to review it there and she raved about it. And I liked the construction when I was over at her house. Both the installer and salesperson were good. And one thing that I liked about what the salesperson said, that you could go to any of their showrooms and they have the competitor’s stairlift to compare theirs to. I like this one because it was made in America. The construction and engineering looks good. I like those safety features and the remote control options. I have a very wide staircase and the stairlift fits well.

I bought the Stannah stairlift and I also bought an Acorn. Acorn has a control right or left on both arms, so if you have a stroke or you can only use one hand, you can use it on either arm, whereas Stannah only has one control. But other than that, they're about equal. The Stannah is a little expensive compared to others but they may last longer. It is also a little faster and more comfortable to sit on. There's a little more padding, which is the one feature that I was impressed with.

I got my wife a stairlift from Stannah and she liked the fact that she could go up on it without having to climb the stairs. The quality is excellent and the guys who came out to do the install were quick, thorough, and clean. It's a straight stairlift and I had a handrail on one side that we had to take off to have it installed but it fits our stairs well considering it's not a wide one.

Stannah's reps were pretty good and very professional. I got the straight stairlift and it fits my needs. On installation day, they had one technician here and it took him about four hours to finish. And after he installed it, he cleared the staircase as well. The stairlift is very good quality and it has made my life easier. Before, I had to hold my grandma and grandpa every time they came here for the treatment in the room upstairs. But now, it's simple for them, they can go by themselves, and they feel safe.

We have a stairlift inside the house and one outside, and I got those because my wife's mobility is not that good. We live on the second floor and she needed to be able to get up to our living area from downstairs and it’s 15 stairs to make that happen. Then, she fell once when she was coming up the stairs from outside. It was seven stairs and she injured her knee. We had to get an ambulance to get her upright because she was too heavy to lift. So, we got the outside stairlift. We went with Stannah because of the reputation they have as a company that stands by its product. Tony, the rep, came out to tell us about the product and make the measurements. Everything that he did turned out to be very helpful to the installers so, they did the work very quickly and very well.

I was looking around and when Stannah's salesman came out, I was very impressed with him. He knew everything and went through everything with e. He was also very nice and very polite. The installation went well, too. But I don't think the company has their act together yet. I called and I told them I wanted the railway removed as it will give me three and a half more feet. But the rep I was working with was on vacation and he didn't have anything on his phone saying that he was. I called their office and it took them one week to answer my phone call, which was not acceptable. Then, when they came out, they asked if I wanted my chair to be removed. So, I don't think they talk to each other. But other than that, the product looks all right.

Stannah was lovely. The installer was pleasant, knowledgeable and very good. The stairlift is not used that often, but it seems to work. It has the qualities that we're looking for, and the seat is much closer in the feet than the other one. So, it folds up nicely. It was just kind of a pain to get ahold of them. I called and I filled out my information online. I got transferred and that was a little bit frustrating. I did put my name in maybe six times, and then when I called, I got transferred. Each person took my name and phone number. Doug called me back though and he was lovely.

My Stannah stairlift is helping me get upstairs to my bedroom. So far, so good.

The man that works for the chairlift place came to the house and he talked to me and presented all the lovely things about the stairlift and how it could help me. I agreed and I purchased. He was very knowledgeable. The installation took about six hours long. The installers were very considerate and professional. My Stannah stairlift works good for the amount of space in the stairwell that I have. It does the purpose. It takes me downstairs and takes me back up smoothly. It's caused less pain for me every day to be able to go downstairs and then come back up without hurting any more than I already was. Getting to the room is hard. It's really great in my experience for the whole day not to have as much pain.

I had one-half of my stairlift installed because I was still able to walk up the other flight of stairs. But it got to a point where I could no longer lift a leg to go up. Then I went to the hospital for a while, and to the rehab. I was considering getting another half put in and when I was going down stairs backwards and couldn't make the last two steps, I decided that it was time to get it. So, I called and had Stannah install the other half. The stairlift has been a blessing and I like the availability of being able to go up and down the stairs because I live on the second floor. Aside from that, the sales rep I had, Edwin, was very helpful.

I looked at a couple of providers and I talked to Erwin and I liked him, so I decided to buy Stannah. I got the curved stairlift and it fits well enough in my staircase. The quality looks very substantial. The installers were terrific but one of the installers was not vaccinated. Other than that, they did a very good, workmanlike, efficient and knowledgeable job. I was very pleased with the installation. I raised the issue of the guy who was not vaccinated because anybody coming into your home want them to be vaccinated. He said loud and clear when he walked across the door, "I'm not vaccinated. But I'm wearing my mask and I'm wearing gloves and I'm wiping everything with Clorox." He did so he was careful, but it made me a little uncomfortable in retrospect that he was not vaccinated.

The rep was very professional and I was well satisfied with the installation process. My life is a lot easier now. I don't have to worry about my mom walking up and down the steps. I recommend Stannah.

Working with Rich was incredible. Every time I called, he was there. He called me back to give me updates on what's going on. I highly recommend him for any of that. Then the installers were in and out and they explained everything. They set it up for my brother-in-law and had them demo it while he was there. Any questions, they answered them for him. He's happy and he can get around the house now. He’s not locked up to the upstairs. He doesn't need a team of people to help him go up and down the stairs now. He can do it all on his own.

I was very happy with the service. Stannah presented themselves professionally. They were very upfront, helpful, and answered all our questions. I could call them if something goes wrong. They did a great job installing the stairlift.

The sales representative knew everything and answered any of my husband's questions. The installation kid knew his stuff and he explained everything to me afterward. I was slow getting it and he just helped me. We went up and down a few times until he felt I was comfortable. I love the longer arms. The only thing that I found a little difficult is when I get to the top of the stairs and I'm out of the chair, sometimes I bump because it's on the right-hand arm. My clothing gets caught on the thing that I push to go up or to come down. There's a railing but I couldn't reach it to help me get out of the chair so I was really leery about it. But I got used to it and I now know how to be extra careful.

The sales representative was terrible and took over three weeks to get the thing installed. I tried to get it moved up. He was totally ineffective. When I really needed it, I was in the middle of recovering from COVID. Now, I had other complications and I haven't been able to use it as, except once.

I got Stannah’s 13 years ago and I had it taken out because I didn't think I would need it. But now, I do. I had such good luck with them, I called them back. If you have stairs that you're up and down quite a few times, it's a good idea to get the stairlift in.

Stannah was much more reasonable than the others. We decided to buy a stairlift from them for my husband and the sales rep we had was a very nice gentleman. He explained everything, too. We got a two-piece stairlift. Initially, I wanted a wraparound but it would take a longer time and we need it ASAP. When it was installed, the guys who came out took about four hours to finish and their work was very good. So far, I like our stairlift because it does what it's supposed to do.

I called up and asked Stannah for the stairlift, and they came out and I bought it. They spent a lot of time demonstrating it. My husband likes the stairlift. It works. He gets up and down fine.

It was a few hours setting the stairlift up. And the fellow that came was very friendly and knowledgeable. However, we have a newly painted wall with very light gray painting and my husband saw a lot of fingerprints on it. Other than that, it went very well. I've been able to use the stairlift because I have hip issue. So it does its job. I feel safe in it.

Five doctors recommended Stannah. We bought a stairlift from them and when we had it installed, it took about eight hours, which was quick. So far, it works and the quality seems good. I also contacted Stannah when we had a problem and they took care of it.

The ratings seemed to consistently demonstrate that Stannah was a high-quality product, and that nothing was outsourced and everything was done internally. It was not the cheapest, but it was the best value for the money. My parents were happy with the initial visit of the salesperson. I was present for that as well and there was a little bit of a lack of communication. We had an estimated install date. The salesperson told us that they would keep us posted if there were any delays. But we were not told by the salesperson that any further communication should go through the main office.

The way that the Stannah dealerships are set up is if somebody can't take the phone call at the local dealership, they roll it over to the national number, which I understand and it's great. That way, the local dealership isn't going to lose their call. But the national number often was not answered. It took them a long time and they never transferred me to the local folks. I don't know if the messages ever got through. It was a very bad experience dealing with their national phone number. But the local dealership was fabulous once I got to them. The sales rep came and asked what we needed. He looked at the stairs and measured them. Then, he looked for outlets and gave us two or three different designs with price. It was a rare good sales call. He did exactly what we asked him to do and gave us exactly what we needed. So far, we're happy with the stairlift. It's quiet and it works perfectly.

I talked to Stannah and a gentleman came down. He was very knowledgeable and he told me everything there was about stairlifts. A tech in his 30s come for the installation and he knew his stuff. He did the job nicely and fast. Everything came out perfect. Our stairs are really long. They are 32 steps going up all the way and straight ahead. The stairlift works and we love it. We have a garage where I work down below and there’s a big door from the apartment that's upstairs. Carrying cases of water was really tough to do. We put it on the stairlift now and send our groceries up. I take my little pug up there too and we just play with it. I only wish the speed is a little faster. You sit there and you feel like 90 years old. The stairlift takes a while but it gets you up there.

The Stannah stairlift was a big investment but I liked the fact that the quality was excellent. The woman that came out was very clear. The installation was a prolonged one and the fellow that did it spent all day. But he was working along and he did a great job. He left everything neat. I've been very satisfied with the stairlift. Bruce is the one using it and he loves it. He is really enjoying his ride. He gets to shower every other day now.

Stannah had a local office and their pricing included installation, which some of the others did not include. The installation went very smoothly and the crew made sure my mom could operate it before they left. They showed me how the stairlift worked too. My mom is thrilled and very happy with the stairlift. She's able to get up and down the stairs. I haven't had to pick her up from the top of the stairs lately. She has a little bit more positive attitude and that makes a big difference. Overall, it was an excellent experience and the quality of the stairlift is very nice.

I'm having trouble walking and the chairlift worked very well. It's just that we're moving and I would like to know if there is an aftermarket for a used stairlift.

I had a technician come yesterday, and under warranty, he replaced a thin plastic rail that covers the drive train which must have gotten cracked when it was installed. He was here for 10 minutes and everything was fine.

This stairlift makes it easy to get it up and down the stairs and my laundromat is down there. I'm very satisfied with it.

Stannah are great people. I chose them over another company that was a little bit cheaper because they have a warehouse right here in Franklin and they were local people. But as it turned out, when I called their 800 number, I'd get somebody that Lord knows where they are, and they had to refer everything that I gave them, rather than me talking to an individual right here in Franklin. I had an issue where I thought I was overbilled. But then I forgot about the $1,000 extra I had to pay for a feature that lifted a tail so I could get into a room. I called this 800 number and I gave the young lady I spoke with all the information. She got ahold of the accounting department and they called me back. But I expected to be able to get to the accounting department directly.

Stannah was very responsive to our initial calls and coming out and giving us a quote. We were pleased with their sales rep. We had two stairlifts installed and both installers were fine. Stannah is definitely worth it.

The Stannah stairlift is a lifesaver for my husband. He had a full hip replacement and now he can get up to his own bed and to the bathroom upstairs. It's wonderful. We have a door at the bottom downstairs. The installer was very nice and he put in a little thing so that the door would not hit on the chair. My only suggestion is the stairlift could have been up six inches more to the top where the chair would have been. It meets the landing upstairs and downstairs but if there was a little less of the track downstairs and more upstairs, it might have been better.

My son and I researched Stannah and compared it with several other stairlift companies. We found that Stannah's quality was better. The installers came on time and they finished the job in almost three-quarters of the day. But one of the mounts on the first or second step seems to be a little loose. so I'm gonna have to call the installers to come back and tighten it. Other than that, everything went very well.

Our salesperson was Levy and he was very nice to do a Zoom or FaceTime with me. That made everything very easy. Stannah was able to come immediately. The gentleman who was here was incredible. He was easy to talk to and he explained everything that he was doing in layman's terms. He was very patient, personable, and professional. He genuinely cared. He also cleaned up after himself which was amazing. He was pet-friendly too.

The sales rep came out and explained all the different prices, and the different options of rental, buy, and used units. He gave me a price quote and different options of payment. He explained very well. We made an appointment for the installation and then the installers showed up. They explained to my father and they gave him a brochure on the stairs. It's easy to use after my mother got the stairlift. Every day, my mother thanks me that I put it in. We got the curved stairlift because my stairs are curved. Thank God that my stairwell is wide because it takes up some space. The quality is good.

I had contacted Stannah and we coordinated a time. The sales representative came right out. He was wonderful and very knowledgeable, friendly and professional. He addressed our concerns about cost. We decided on a refurbished unit with the power swivel. He really sold us on the power swivel and the safety of that. We knew that was something we wanted to get.

Originally, we had the straight stairlift and we went with Stannah were pleased with it. When we had to reconstruct it, we said that we would not change company because we've had good luck with the original one. The sales rep was great. In fact, seven weeks were up and I made a call and it was almost instantly that he got hold of someone in the installation area and made an appointment for the installation. The guys came in and took the old stairlift out and put the new one in. They couldn't have been more professional to get it done. It's just that my wife has short legs. It is very difficult for her to sit back in the chair to get it going up or down and the seat is too high for her. I wish that can be changed.

I have my parents living with me right now and they use the Stannah stairlift all the time and it is working out well. They couldn't get upstairs, and now, they can. You have to be really close to the thing, though, to use the remote control. Other than that, the product is great, so far. Everything's been seamless.

Both my parents needed some help with stairs so we decided to purchase a stairlift for our home. We looked at Stannah with a few of the different brands out there. We ended up going with Stannah because there was more flexibility in terms of renting versus buying, rent-to-buy, and they were local. So, that helps us as well. Our sales person came in. We described what we needed. He saw our stairs. He immediately knew what we needed and when I asked for a recommendation, he was very direct and explained why that was the best one. He was very helpful and answered our questions.

The Stannah stairlift was very expensive, but it's very good. I use it most times when I have something in my hand like grocery shopping. I'm currently living alone, and I can come up the stairs with anything, and I really appreciate that. I looked at my neighbor next door and she has Bruno. Hers was a good $1,000 less than mine. The Bruno is less expensive, but it's not as good, not as nice and not as compact as mine.

The man who came to the house was very informative and nice. He was very good. The young man who came to the house for the installation was excellent. He took his time. He adjusted something for me. He was patient and pleasant. The whole experience was very good. Everybody was really nice from the beginning to the end.

The installation went very well. The stairlift is working fine.

The sales rep was terrific. He was very helpful and he explained everything. When the installation crew came, there was a great interaction with my mother-in-law teaching her how to use the stairlift, and also teaching other family members how to use it so we could help her. The stairlift has good quality. It fits our stairwell better than anticipated. We love the disappearing arm at the bottom because of the way it comes out, and my mother-in-law is thrilled with the walkway at the bottom of the stairs.

I set up an appointment with Stannah, and then the particular installation date didn't work. About six weeks later, the situation changed and we set up an appointment and Stannah came out. They were very, very professional from the onset of talking to the company, to the salesman, and to the installer. I was so impressed. My sister is being discharged from the rehabilitation center today and the reason she's being able to come back into her home is because of the Stannah chairlift. I love Stannah. I highly recommend them and I will continue to do so.

We got an appointment with Stannah and the rep came out and looked at the stairs that we needed to deal with. He asked us some questions and then told us of the options and what they would do if they put a stairlift in, and described the type of device they use, what they were doing and what they weren't doing. He also talked about safety features that really were not directly related to the stairs, but things like having the door automatically not shot to the upstairs. He very carefully described the cost and what the projection would be if we did decide to purchase.

The sales guy tried to be as helpful as possible. He went on the stairs itself to take a look at everything. He showed us a video, which was very helpful. The first thing we noticed with the stairlift was it was so quiet and it looked very sleek. It was the complete opposite of what we were used to. We were very, very happy with his presentation and how he explained things to us.

Stannah Stairlifts sucks. The only kind people were the ones that installed the stairlift. The sales suck. The stairlift is broken and Stannah hasn't come out to fix it. My parents are elderly and they have a modular unit that is too many things that they have to do. I'm going to make sure everybody at Dana-Farber knows not to use Stannah. I'm going to make sure everybody in my town and my parents' town know. I will make sure that Stannah Stairlifts goes and gets bankrupt.

I was in a hurry at the time of the installation and the installer got the job done quickly. It went pretty good. He also cleaned up. The quality of the stairlift seems really good so far. The stairlift runs on a battery so if I lose power, I still got the battery.

The installation went all right. The chairlift helps my husband. He uses it to go up and down the stairs.

I called Stannah and then they came out and gave me an estimate. The sales rep answered my questions and he explained how the lift go. But I told them that I had to wait and then six months later, I called them back and had the stairlift put in. It fits pretty good in my stairwell. I had my left knee done and the stairlift is a big help.

I had two installations and in the first one, the installer was busy doing phone conversations, and it took him a little longer than it should have. His attention was a bit diverted. I called Stannah and they immediately sent someone over, corrected the problem with absolutely no situation, and everything was fine.

Stannah is a quality product. It's manufactured in England and it's really an impressive lift that works well for us. The reason I got it is because I'm 74 years old and I had two bad falls. On the first fall, I broke my femur and on the second fall, I broke four ribs. We figured that a stairlift could make things comfortable here in the house. We got the straight one and it's indoors. It’s made to order and one piece goes right into the other. It's really a piece of work and the whole thing is fully automatic. When the rails come together, they fit like a tee. It's a well-thought-of product. The installer did a heck of a job mounting it and getting it done. The Stannah is made so one man can install it. They have an installation team if there are multiple floors.

Stannah's sales agent was straightforward and he showed me some of the pieces and parts. He then gave me the price. I called their sales department and worked with them on pricing. I asked if they could match a price and they told me, "We give you more for your money, but we'll take it down to this much." That was fair. I then asked when we could get the stairlift installed and they said it could be done within a week. They were able to do that. Their installation tech was very good and thorough. It was a big job for one guy. He was there for four hours making sure everything was done right. He was very explanatory on how everything works so we haven't had any issues with it. On the whole, Stannah's delivery was better and they had a few other features. It was very comparable to everybody else's price but they were able to install the stairlift quicker. I got the straight stairlift and I'm pretty happy with it as is my father.

My husband needed a stairlift for himself and he chose Stannah. We reached out to the company and had somebody come to measure. The representative that came out was Moe and he was absolutely wonderful. The stairlift was put in on the 1st of July this year and that went well. Two different people came in to do the installation and my husband was on the stairlift a handful of times. The only thing is we've had the stairlift from July 1st to now and one of the panels in the back fell off exposing a wire. My husband was afraid to go on it when that happened. I called Stannah and got a little bit of a runaround. I finally spoke to someone and she insisted that I take pictures. It was very difficult to take pictures on the stairway but I did that and sent the pictures to her.

My stairlift works beautifully except it's a bit slow. I need a little bit of a power boost. But if it’s not possible, I count my blessings. Maybe the stairlift has to be that slow for people who have more injuries and can't even sit right. My back is broken and I have a hard time going up and down the stairs. Other than that, I'm okay with the stairlift. It's wonderful and it's a blessing for me. If you need a stairlift, get one.

My sister-in-law bought a stairlift from Stannah and she recommended it to us. We needed a stairlift because my wife is sick. The sales people were nice and everything that the installation crew did was great. Everything about the stairlift is nice and it suits my wife fine. It's just what we bought it for and does what we want it for. My wife uses it every day. If something goes wrong with the stairlift, I have a guarantee so Stannah can fix it. Everything they've done was very professional.

I had a very good sales rep and my installer did a great job. Quality-wise, the stairlift is fine but the chair could be wider. Other than that, it has helped me. I'm handicapped and I can't do the steps anymore. If you really need a stairlift, Stannah is great. The only thing is it's expensive.

I liked that the Stannah machinery was made in the US. I liked too that during the sales visit, there were no high-pressure sales. I was just told what Stannah does and that they've been doing it for a long time. The rep wasn't playing games and gave me the price on a piece of paper. Stannah just seemed like a reputable company.

I had a very nice sales rep and a very good installer. I have a hard time walking sometimes. I like the stairlift very much and I like going up and down the stairs with it.

The gentleman who installed the stairlift was wonderful. There was no mess and he cleaned up. He was very professional and the installation went very well. The quality of the stairlift is very good and it’s very helpful. I’m very happy with Stannah so far.

We interviewed other companies and the Stannah salesman did a great job. I was told the installation was going to take six hours and then the people were going to come between 1:00 and 3:00 so I took off from work early. But they came even earlier than that and I was glad my son was here. When I came, they were here about an hour and a half and they were done shortly after that.

We absolutely love our stairlift. It works perfectly and very confidently when my mom goes up, especially since she's 83 and she really has no cartilage between her bones. It's the best product out there.

The gentleman who came out during the sales visit was very nice and informative and the installers were very nice, too. But we're supposed to be getting the automatic so that the chair would go up and down automatically rather than having to hold a little button. We haven't heard from anybody yet if that has come in or not so that they can schedule a date for changing out the chair.

I saw Stannah on the internet and when I pulled it up, it looked pretty good. The guy who came out here was very good. He talked like he knew what he was doing. The price was pretty good too. I was under the impression that it was gonna be done right away, but we had to wait weeks to have it done. But that was fine. Once they put it down, I was very happy.

I reached out to other stairlift providers but Stannah was the only one who came by. Their price sounded reasonable. When I called the other companies, nobody came to give me a quote. Stannah's reps were decent people and they installed the stairlift well. It looks like a good product and it's working out okay. I had a friend who got his stairlift installed through somebody else. It was a short staircase but I did not like that product for sure. The Stannah I got was much better quality. However, I thought that at the bottom of the stairs it would tilt 45 degrees, but it just stays straight. Upstairs, it tilts 45 degrees, but not downstairs. If it tilts at the bottom also, it leaves more room to move and work things around.

We're renting a Stannah Stairlift. We are pleased with the stairlift and the installation. Everything is well so far.

The installers were wonderful men. The stairlift is very good although I don’t use it that much. I got used to not using the staircase so now, even though the stairlift is available, I don't go up and down the stairs much anymore. But it works, which is what matters.

The installation was alright but I didn’t like the product. It wasn't what they said it was gonna be. I called Stannah the next day and they took out the stairlift. I had no problems with the process.

We had a little miscommunication in terms of when the reps from Stannah were supposed to come out to do the work. But other than that, they did a fine job. My mother refuses to use the stairlift but the main thing was that she was happy. She at least had some quality choices and what it looked like.

I had a chair previously with Stannah and the service was magnificent. It just got old and decrepit and finding parts was difficult, so I had to replace it. I really liked the approach. They were very honest and thorough about it. They worked with me with a reasonable price being a senior. I like the fact that the stairlift goes all the way to the top. The other one doesn't do that. The way it is built, there are 13 stairs, a platform, another two steps up, and then I'm at the top. I like that it's smooth and it's not noisy. It's aesthetically pleasing to the eye, where the other unit, of course, was not state-of-the-art at the time. Be sure and go with Stannah. They'll work with you.

I was having problems getting up the stairs carrying things, and I felt unsafe so I got the stairflift. It's big and in the way when I walk up when I have nothing in my hands. It's hard to get around, but I manage. Overall, I'm glad I have it.

I like the sleek profile and ease of use of the stairlift, even though we haven't actually had a chance to use it yet as my father hasn't returned home yet from the hospital. But once he gets home, he'll be happy to have that available. It's a great product. I'm very happy to have it installed.

I'm glad I have the stairlift. It's easy to operate and it gets me up and down there a lot easier than I was before. I want to give a shoutout to the installer. I was very satisfied with him. He was very respectful and he knew how to treat grandmas.

The reps were very good and it was excellent dealing with them. I got the curved stairlift from Stannah and it helps because it’s tiring going up and down the stairs. We have found it very useful.

The sales visit went very nicely. The fellow explained what they would be doing and the alternatives, and I was most pleased. The installation worked out well. The technician was very knowledgeable and it took him about two and a half hours to do it. He explained how it worked, which is simple. It went fine and I had no problems with it. I love the stairlift. It’s a big boost to my lifestyle. I've had a good experience with Stannah and I look forward to that continuing experience.

The sales rep from Stannah was fantastic and the installation was great. The installers finished in a couple of hours.

The sales rep gave a good explanation and answered all questions I needed to know. Overall, it was a professional and excellent experience with Stannah.

The stairlift is wonderful and I love it. My husband said it was a good thing that I put it in when he was still in rehab. He likes to feel he could still do the stairs, but he uses it 90% of the time.

Stannah's rep answered all my questions. The installers did everything well. They told me how long it was going to take and hit it right on the nose. The stairlift works great. The seat folds up. Not everybody here uses it. So, when anybody else is going up the steps, it gets out of the way. It fits perfectly in the stairwell.

Stannah is good except I was supposed to get an automatic swivel, which I was charged for and I did not receive it. The sales rep lied because he's telling me that he did not say that I was getting the reversible rail and the automatic swivel, but he did. The installation went very well though. The installers were very good.

The sales and installation crew were excellent. The stairlift works smoothly. It's of excellent quality.

The reps went over the features and gave me the options for new versus used. The installers found the closest outlet to the stairs and installed a conduit between the outlet and the base of the stairs. They mounted the rail, which screws into the stairs, and not into the wall. So, there was no damage to the wall. I got a new model with an unpowered twist at the top. It works pretty well and gets out of the way well enough when I have people that aren't going to use the stairlift going up and down the stairs.

I called Stannah's local office and they directed me to the right folks. Within three weeks, everything was done. I knew I was spending more than I would have spent with another company but I was totally satisfied with every aspect of the sale. Everything worked smoothly and everything was sold to us transparently. The installation was done by a very knowledgeable gentleman in less than one day. He educated us on the technology and we gave it a couple of test drives. It would have been nice if we would have had a foot-wider staircase but we adjusted to the stairlift very nicely. I couldn't be happier with the purchase and I would recommend it to anyone.

The two installers made every effort to get the stairlift as close to the stair rail as possible in order to leave us the most room for the rest of the stairs to come up and down when we're not using the lift. So, they were particularly good. They made some extra adjustments when the chair height was a little bit high. It has worked out okay and you wouldn't want something too low. But in hindsight, I'm not sure. Our initial consultant, Tony, was careful enough about the height. When Donna stands next to the chair, she has the lower edge of her butt, even with it. But she has to go up on her toes a bit to get onto it.

The sales reps were very friendly and informative, and the installers were professional. We got the indoor straight stairlift and it was not obtrusive as we thought it would be. My dad passed away even before he could use it and nobody’s using it at the moment so that’s another element for us.

The salesman couldn't be any nicer and the chairlift couldn't be any better. The color matches. The installation was simple. Then I got 150 off the regular price because I'm on a fixed income and I couldn't afford it. They were kind enough to acknowledge that and I appreciated it. I just wonder if they have a narrower one, 'cause I have to go down to the basement, and the opening is not that wide. But it works great and I definitely recommend it.

There are a lot of things I really like about Stannah. I liked the style of it and the safety measures. I also like the fact that you could choose the color of the seat and it's softer. It's not all hard plastic. I also liked that it can go 180 degrees. My husband's fairly heavy and it had a higher weight capacity than other stairlifts. The sales rep was knowledgeable about not only their chairlift but other chairlifts. He was able to tell me where Stannah was outstanding versus another one. Even though it was more expensive, it was worth the extra.

The Stannah rep I worked with was awesome, very efficient and knowledgeable. We have the extended two-foot thing that goes up and down, the two-foot extension on the bottom. It works great. The quality seems to be top-notch. It makes a big difference, especially when getting the elderly up and down the stairs.

The stairlift has excellent quality. My mother is able to get up and down the stairs using it.

The sales visit was very informative. The gentleman that came in to put the chair together did an excellent job. He did everything in a short period of time. This is the first time I've ever had a stairlift and it's very easy to operate. Also, it's comfortable for the short period of time that you're sitting in it. Everything's going along fine. The stairlift certainly helps with my health issues.

The sales reps knew what they were talking about and explained everything to me. The guy that installed the stairlift was absolutely great. He explained everything to me too. He was very polite and he had to work around daycare kids. He also cleaned up after himself. The stairlift fits good in my stairwell. Other people complained because they said if they had to get out quickly, the stairlift would be in the way. But I don't have a problem with it. Everybody seems to go around it fine. It's been working fine. It made it a heck of a lot easier getting up and down my stairs. I have COPD, so it really is great.

At first, the sales seemed a little bit of high pressure. I just wanted the initial information but there were lots of calls and emails, even though I said I needed a few weeks to get everything straight. But ultimately, it was okay. Everything was great during the installation. We dealt with John and he was wonderful. He explained everything and took his time. My dad was having a lot of problems and he asked John the same question a few times but he never lost his patience. He talked to my dad, explained everything, even if it was more than once. My parents are very happy with the stairlift. It was a necessity and they're thankful that we were able to get it and it helps a lot.

I needed medical equipment to go up my stairs. I asked different friends that I knew had stairlifts. One was Acorn and the other one was Stannah. I went online to see reviews and I was very satisfied with Stannah Stairlifts. Their representatives were very good. They had a woman that came down originally. She was their first representative and she knew her product and it was applicable to me. She knew exactly the right words to say so that people will feel comfortable because it's an expensive item. The cost was something I could afford and I needed it as a necessity.

When the Stannah salesman came, he explained that when the chair is up, it configures in such a way that it blocks the top of the stairs. So, I knew my mother will not be able to fall down the stairs if she lost her balance. What happened was, unfortunately, my mother passed away and she never even saw or used the stairlift. I have rented it for six months, and because the contract had started, I got no refund or any money back. I had the stairlift in my house for three weeks and I just had it removed on Monday. I think that was a little ridiculous that they kept the entire amount because I rented it for six months.

Stannah's salesperson was great. He didn't even need me to follow him around. He just took his measurements and we talked about whatever and he was very cordial. He didn't mind shooting the breeze. When you have someone in your house, you try to make them comfortable but he made me very comfortable. He didn't pressure me for anything. He was very personable. Also, the installers were great. I had to leave because I was just moving in that following weekend. I had to keep going back and forth. They were here by themselves for a little while and they just kept right on working. They were very clean. They cleaned up everything. They showed me how to use the stairlift and they made me feel comfortable with it.

The installment of the stairlift went well. If you need a stairlift, this Stannah is definitely worth it.

The rep was terrific and the installation went very quickly. They were very helpful, considerate, thoughtful, and did a very efficient job of putting the whole thing in. It was all very well done and we're very pleased with our Stannah stairlift. It works well and is quiet. It's got a lot of safety features too. Even if you just sort of walked by it, it beeps. I am pleased that the color is ivory so it blends in with the walls nicely. The upholstery is very nice. It's high quality. We're moving shortly in a few months and we've ordered one for the new house. The only thing is that it's kind of expensive.

We looked up stairlifts, and Stannah was one of the names that we came up with. We had several quotes, and we thought Stannah was the best bet to go with. We were surprised about how good the quality of the stairlift is. It's so sturdy. We can get up the stairs now which we couldn't do before.

A woman came and she did the survey and the proposal. I reviewed it and I went down to the showroom, which was in Franklin, Massachusetts. I looked at the stairlift demonstrated and it worked for me. I gave them my credit card and two guys came on up for the installation. They did it within the timeframe available. It was less than a whole day. As long as there are no difficulties the next year or so of the warranty, I’d be perfectly happy.

Everybody at Stannah was outstanding. They kept to the dates they said they would and were in touch with me prior to coming. They came on time and did a fabulous job. So far, everything's great with the stairlift. They gave great education on how to operate it and it's been smooth sailing. It's a fabulous machine.

The salesman of Stannah was excellent. He explained everything, laid it right out, how it worked and how to finance it and we were more than happy. The installation went very well. The guy was very good to work with and he explained everything and he put it down. The stairlift has impacted the people that are handicapped quite well. They are able to go up and down the stairs now instead of falling down the stairs and with no problems. They like the way it operates.

Stannah was great. They did their presentation and we set everything up. I needed the stairlift sooner than later and they did their best to accommodate me. They had it in 10 days. It's excellent and unobtrusive. My mother's 86 and she has no trouble using it.

I had an excellent experience with the rep and installation crew. Our Stannah Stairlift is working out great and we're very happy with it.

Acorn want $10,000 for their system. Insurance companies call that a luxury and they don't cover that. On the other hand, Stannah offered a used setup at a much more affordable price. Their rep was personable and educational. His customer service was excellent. The installers were neat and they didn't bother us. We like our stairlift a lot. It's saving my wife's back.

The sales reps from Stannah Stairlifts were helpful but it was odd that they only sent one person for the installation. But that’s all it is. It is a one-person job. I got the stairlift for my mother-in-law because she moved in with us and she hasn't complained. The only thing that I don't like about it, which is when you're at the top, you turn the chair but the bottom doesn't turn. The feet still face forward but the chair turns. I wish the feet moved with the chair. It would be more stable in her condition because I worry about her trying to step on that. Other than that, it works fine. I like what Stannah told me that if I’m not satisfied, they’ll come and take it back. They’ll refund me. Things like that are important when you make decisions like this. Plus, there’s also the warranty.

The sales rep was very friendly and he did a great job. He was very efficient and knowledgeable. We got the motorized stairlift with an automatic turn and the guy who installed it was very quick about it. It didn't take him that long and he made sure we know how to use it. We have a narrow stairwell and my knees clear the wall, so the stairlift fits good. It’s top quality. I highly recommend Stannah Stairlifts. It helped immensely. It takes me and my dog upstairs and it gets my wife back up to bed.

My daughter found Stannah Stairlifts and I called and made an appointment. The fellow who came was absolutely very knowledgeable. He made me understand everything. He gave me all the different prices that we could have gone with with different types of the stairlift, how many steps or what I wanted to do. He was very informative. I chose the one that best fits my situation and my pocketbook. The man that came to install it was also really good. My son was here also, so they spent a lot of time together and the man was explaining everything to him. I watched. It was a lot to take it in in the beginning, but when we used it, it was really simple.

There's a water heater in my cellar and sometimes when it rains, I can get water in the basement, so I need to get down there. I am not mobile enough to make the trip all the time, so having a stairlift installed makes it easier. Now, it could be five or six days between times when I use it, but it's there, and it's good to have it. When I was choosing companies, I checked with Stannah first. When the salesman came in, he was able to determine something with the cellar stairs. He said there was a lip there and to have the installers place the track a little further back for stability when they do the install.