Stannah Stairlifts Reviews

During COVID, I contracted an autoimmune disease and I couldn't move. I couldn't get up and down the steps. I have a lot of steps in my house and the longest run of steps is 11 steps. I thought I could fall down all the other smaller staircases and I'd be hurt but fine. With the 11 steps though, I realized the potential danger that posed. In addition to my concern for safety, I had just undergone wrist surgery, which made relying on the railings risky. To address these challenges, I reached out to Stannah and decided to rent a stairlift to help me navigate the steps safely.

My 76-year-old mother was impressed by the representative and changed her mind about getting a stairlift. The lifter we opted for is designed for a curved stairway, which perfectly suits our home layout. From the first use, my mother was highly satisfied and even expressed her intention to personally thank the saleswoman. Now, she's outside more often, enjoying walks and the sun with my aunt. The stairlift has genuinely transformed her daily living experience.

When the Stannah Stairlift reps came out for the initial demonstration, I found them to be friendly and efficient, which left a positive impression. The stairlift itself is a straight model equipped with warning signals and an automatic rail, and it also has a seat belt for added safety. It significantly aids anyone with mobility issues.

Stannah's sales representative, Gene, was wonderful and thorough. The installation process was smooth, and the technician who completed it was excellent. I've had the stairlift since July 6th and everything has been running smoothly. However, there is a minor issue with the left arm, which doesn't stay up when pushed. Stannah has been proactive and is sending someone next week to address this small adjustment. Despite this minor hiccup, the stairlift has been a game changer for me—I no longer have to climb stairs, which has made my daily life significantly easier. I'm genuinely happy with the product and would recommend Stannah Stairlifts to anyone in need.

My husband and I decided on a Stannah Stairlift because climbing stairs was becoming challenging, especially as seniors. My husband had health issues, making it even harder. When Tony from Stannah came to give us a presentation, his friendly personality made the process enjoyable. He explained everything clearly.

My father-in-law was having trouble going up the stairs and his sister recommended we buy a Stannah stairlift for him. The service was good and so far, we've seen several notable benefits as it allows him to move upstairs with ease. But right now, we are having an issue with the unit and I have to put a service call in. The remotes are not working the way they were supposed to.

I replaced my previous chair lift with a Stannah, having been influenced by someone I knew who had a similar one. Managing a two-story house with physical limitations necessitated this choice, as it provides a great deal of convenience.

My husband needed assistance with mobility and I called Stannah Stairlifts. The process began smoothly as I found their contact information online and reached out to them directly. The initial setup call was with a very helpful lady, and Joe, the salesperson who came out and provided the presentation, was also excellent. Stannah's installer was very thorough too. After the stairlift was installed, he went through and showed me everything and answered all my questions.

We thought it would be better for my mom to have a stairlift, considering she's 89 years old and living alone in a home with stairs in Boston. She needed a little help and we decided on a Stannah stairlift. The sales experience was remarkably professional and left us with a positive impression. In terms of functionality and performance, the stairlift is excellent, keeping true to its promises. It undoubtedly offers my mom great assistance with going up and down the stairs, making a significant impact on her daily life. Overall, our interaction with Stannah has been nothing but positive.

I picked Stannah Stairlifts for my husband's needs. Although he's hesitant to use it due to pride, I tried it during installation. It's very smooth, impressively quiet, and fulfills its purpose excellently.

Our sales experience with Stannah was stellar—they scheduled a visit to measure and explain the process in detail. Their communication was impeccable as they contacted me beforehand, ensuring the process was smooth.

We selected Stannah Stairlifts for my mother's move-in situation at my sister's house. My sister, who's a doctor, heard about Stannah from her patients, which led us to consider and eventually choose them. The installation process was genuinely first-rate. Max came over and was nothing short of fabulous. He thoughtfully laid down blankets to protect the floor, ensured everything was securely installed, and most importantly, took the time to patiently explain to my mom how to use the stairlift. He even went through the paperwork thoroughly, which left us nothing but happier with the service.

I have multiple sclerosis, so I needed the stair lift. I did some research as to Stannah Stairlifts and Acorn and thought Stannah had better reviews and history. The sales visit was quite satisfactory; the representative was knowledgeable and explained everything well. The stairlift was installed to accommodate a curved stairway within my home, and I've only had it for about a week. So far, it's been functioning well, meeting my expectations. Having this stairlift has significantly eased my ability to navigate the stairs and has been incredibly helpful, beyond what I initially imagined.

My husband needed a chairlift because he couldn't get upstairs, which is where the bedroom and my one and only bathroom is. So it was very important that he be able to get up the stairs. So, I did a search. The website said something about the top five companies. Stannah Stairlifts was either number one or two. I reached out to three different places, including Stannah, and they responded promptly, with a representative coming the very next day to provide a quote. The salesperson was extremely informative and kind, and the installation process was seamless with a highly professional technician.

I purchased the stairlift for my husband, and although he couldn't be present for the presentation, I found it to be informative. The installer was courteous and did the job quickly. He told me what he was gonna do. He looked at the stuff and then he did it. He also spent a few minutes going over how to use the stairlift. He was very nice. The stairlift runs quietly, which we appreciate.

A friend of mine recommended Stannah and I couldn't be happier with the quality of the stairlift. It is easy to use and operates quietly, which is perfect because even my cats have gotten used to it without being scared. One standout aspect of my experience was the excellent installer who did a fantastic job. Overall, I'm extremely pleased with the product and service.

The presentation was thorough and professional. They meticulously did the measurements and explained everything in detail. Although I was already convinced about getting a stairlift, their approach did nothing to dissuade me.

The initial presentation was conducted efficiently, unfolding at our dining table, and the representative addressed all our queries clearly in under an hour.

I am and will be continue to be absolutely livid with this company. I put in new floors and needed to move my lift to put new flooring on the steps. I called when the flooring was done to see if I could schedule an appointment to have the lift reinstalled. First, I was admonished for doing my stairs and not have a licensed technician from their company remove the lift. Then I was told in order for them to service the lift, it would cost 300 dollars for an inspection.

My wife has mobility issues, so we chose Stannah Stairlifts because it looked like a good one. The sales representative was very thorough. He highlighted all the features and contrasted them with other suppliers.

I purchased a stairlift from Stannah Stairlifts for my mother who has difficulty with stairs. The representative was a good listener, and he explained all the aspects of the stairlift very well. We all liked a lot of detail.

Stannah’s reps were all very good. Everything went smoothly, and they were very responsive. They came to the house right away and took measurements, and the straight stairlift was installed a day or two later.

My grandfather recommended Stannah to us because his stair lift has been working perfectly since 2013. Stannah’s staff, Luke, provided us with good customer service. We have had the stairlift for about a month now, and it's working perfectly. No problems with it so far. The quality is good, and we are satisfied with everything. It’s helping my dad a lot going up the steps.

I chose Stannah compared to the other one I looked at because the first company that came out was a little expensive, and I really didn’t like their sales pitch. It was a little bit too hardsell. And then when I reached out to ask some questions, they weren’t responsive. But when Stannah came out, their quote was just a bit less. And Jim, the sales rep, was informative and concerned with making sure that he met my requirements for both myself and my husband. And so, I went with them.

I heard about Stannah Stairlifts through my relatives because they got a stairlift in their home. We did an in-law suite and had my parents move in with us. They're in their 80s and it was easier for us to have that installed so that they can have access throughout the house. The rep from the sales team was awesome. He was very thorough and went through everything. The only comment that I have is that we had two stairlifts installed, and one had a crack in the trim. It was where the chair resides and the bottom was covering it, so we didn't see it. It was installed that way and my husband was there when it was installed.

My wife had fallen and broken her hip, and I decided on the Stannah stairlift after I looked at several – Bruno, Acorn – when I did research online.

My father-in-law has mobility issues and needed a stairlift. We called Stannah to set up a house call, someone came to the house and discussed the options with us and then booked the installation for the following week. The guys who came to install it were great and everything went smoothly. It was a little higher than the competitor we looked at, but it works well.

My mom needed it, it was a time-sensitive thing, and Stannah had the quickest turnaround time. The salesman called us 30 minutes ahead of time, so we could get over to my parents' house. We knew what we needed, he listened to us and explained everything, so it was a good and quick appointment. There were two installers and they came earlier than we expected, so that was a nice surprise. They were so nice, neat, and they explained everything thoroughly and showed us how to work it. The stairlift is terrific. It rides very smoothly, and it serves its purpose, so we're happy with it.

The sales representative was very good, enthusiastic, and personable. We got a straight stairlift from Stannah Stairlifts that goes straight up, and it fits well. It’s making my husband's life a lot easier because it has turned our two-story house into a one-story house. He can get upstairs easily and go to bed, which is good. I liked it.

I looked at Acorn and Stannah and the reviews were very positive for Stannah. So I went with that. The two guys who installed and then taught us how to use the stairlift were very good. We have a house on the Cape and that's where the stairlift is placed. It’s for my father who’s 93 but he’s back to his other retirement home and he’s only used the stairlift for two days. It looks like it's very well made. It'll have to stand up to use. It's not loud either. It's expensive, but there's a lot of mechanics involved too.

Stannah made it very easy for me. A salesperson came about a week before the stairlift was installed and explained different types and what I would need. I have a different setup because I have a split, so I couldn't have a continuous chairlift. They explained all that to me and that I would have to have two chairs. They were very knowledgeable and worked out any problems. Both of the installers were very good and walked me through the whole process when they were done and got me used to using the chair. I was very happy. It was pricey though.

The presentation and the installation went very well. My straight stairlift is a used one, and it is very good. I had a discount price because of that, and it’s excellent. The product is three years covered. Customer service was excellent too. I have been very pleased with it, and I have already recommended Stannah to a few friends.

I Googled Stannah and their reviews were good. They were also in the local area, so I gave them a shout. I got a one flight straight stairlift for my father, and the quality is very good. He liked it. Overall, the experience was quick and easy, and they were professional.

I liked the quality of the Stannah product over others, so we decided to get them. We enjoyed the presentation of Tony the salesman very much. He made it fun to listen to a salesman. The installer, Josh, was wonderful. He was on time, finished his work when he said he would, and he did a beautiful job. It goes straight up and down and it's very high quality.

The Stannah installation was very quick. It was only guy who came to install and he cleaned up afterwards. The stairlift is working fine. It's only been used a handful of times and it's easy for my mom to use.

The Stannah stairlift has been phenomenal. The salesman was very good in going over everything with me and made me feel confident in my decision. I can't speak highly enough about the product. I was impressed by the ease of use and how it's helped my health. Having it has made a huge difference. The installer was also wonderful, patient, kind, and did a great job.

There was also a feature on the stairlift that we liked. The pivot on the seat is completely centered instead of off to one side, which means the pressure on it remains even when it turns. That little detail just sold us. That put it over the edge.

Stannah already had a good reputation online. When their salesperson came out, they showed us some brochures and talked with us, and we decided to go for it.

It was very hard to get in touch with them on the telephone, and nobody seemed to answer the number on the website. My guess is that they think most people will send an email, but sometimes it’s better to talk to a human being because things can get misconstrued in email. I eventually was able to solve that problem when William gave me his direct number.

My daughter-in-law recommended Stannah Stairlift. It’s for my wife. The product is easy to use, and the installation itself is no problem at all. On the administrative side, they were a little disorganized. They had told us somebody was going to arrive at one time, but they didn’t, and they failed to notify us. They also got a little mixed up on the invoicing.

The salesman was very nice and very helpful. He had all the information I needed. Every question I asked, he had an answer for, and even went out of his way to try to facilitate earlier delivery, which he was able to get for me. First, the date he gave me was much later than I was hoping because my mom was due to come back from the hospital. Then he called the installation people and had them mark me down in case they had a cancellation. Sure enough, they did, and he called me back the next day with a much earlier date. So, that was great.

The guys who installed the Stannah stairlift were wonderful. It took about two to three hours. We had a little issue after they had left, and they took care of that immediately. Everything’s been working fine.

I’m in my 70s, as is my spouse. I have a knee problem and she’s had back surgery and sometimes has some trouble walking. I decided that I wanted to get ahead of the game and not have to do it when we were in dire need.

The people across the street from my parents’ house had a Stannah stairlift. When I mentioned I would need one for my dad after his stroke, they invited me in to see theirs. They were very happy with it. The installation was perfect, and the company was very kind and professional. I decided to go with them based solely on that recommendation.

We purchased the stairlift for my mother-in-law. The sales visit was very informational. The gentleman from Stannah was pleasant, polite, answered all of my mother-in-law's questions and put any concerns she had to rest. The installation was quicker than I thought it would be and they also worked around our dog here. The quality is good even though it was a refurbished one. It's helped her exponentially getting up and down stairs. They're a decent company to work with, and anybody who would ask me, I would recommend them.

My father who's living with me needed access to the second floor. So, I got Stannah Stairlifts. Well, I haven't needed it yet. My dad is coming home on Monday.

Overall, I had a good experience. The install was professionally done but was weather-dependent. I have no issues with the stairlift.

Stannah’s customer service was great and the same can be said about their installer. Things went well. I’ve had my stairlift for about three months now.

I’ve had my stairlift for three months. It’s really good. It’s the first one I saw. The customer service rep was good, and the technician was very nice and friendly.

Two years after paying $4,000 plus for my chairlift and 3 weeks after my warranty expired my chairlift began stopping. I called for service and was quoted $220 however, when serviceman arrived I was told the price for Suffolk County was $345 plus parts. It was determined that the battery need replacement which would cost another $90. Considering that the battery was only 2 years old, the fact that I am on a fixed income, I feel the cost of more than $440 just to replace the battery is outrageous. I feel that Stannah is taking advantage of elderly, disabled persons and do not recommend them.

The Stannah stairlift has been very good. My husband has MS and he uses it to go up and down the stairs. It’s very easy for him to use and he loves it. It’s sturdy and he feels safe. It has a nice color, good quality, and the ride is very smooth and quiet.

I got a stairlift from Stannah for my home because I’m having trouble getting up the stairs, and I can use it now to carry laundry and different things up and down the stairs. I didn't have that option before, I had to throw them down the stairs. I'm completely happy with it. It saved me a lot of stress and pain.

We needed a stair lift to get my mom up and down the stairs. She's 91. She had a fall. And she wasn't able to move around from upstairs to downstairs in her own home. So, we went with the stair lift as opposed to putting in a second bathroom. We went with Stannah because the woman who came over was very good.

The gentleman who came was able to put it in less than two hours. He showed me how to use it. The stairlift goes straight up, and the noise is tolerable. It has very high quality. I was surprised at the price because I thought it would be more expensive. We’ve been using it ever since and it’s great. I wish I had bought it sooner.

I called in three different companies and I was very impressed with Willis. He checked up on any question I had and kept us informed. He was excellent. The customer service is very good. We have the spiral, so everything was more expensive, but it was competitive. He did the best he could to work out the price so we were satisfied.

I decided to use Stannah because of their reputation, the salesperson, and the quality. The salesperson was very good. He was professional and matter-of-fact. He told me everything I needed to know. The stairlift is very good and sturdy. It's everything that they said it would be and it performs exactly as it is advertised. Everything seems to be exactly the way I need it.

Absolutely wonderful! Paul, the salesman, answered all our questions, and Jennifer, the installer, was extremely capable and thorough. I recommend the company whole heartedly! Arrived as scheduled, and completed the job perfectly.

The stairlift has been excellent, and it takes me up the stairs and I’m very happy with that. The quality of installation was excellent. The guy made sure by having us use it while he was still here if we had any questions about it, and made sure that it was stable enough because I weigh 300 pounds. They did a great job for us.

The quality of our Stannah stairlift that curves is excellent. It’s a lot of money and a straight stair would have been cheaper at another location. So in comparison, it was at a fair price. We got one for health reasons. We reached out to Stannah because we heard good things about them and in their literature, it seems that they specialized in the circular and right-angle staircases. The installers said what time they’d arrived which they did within that window. They started assembling stuff and everything went on schedule. They even gave us a lesson how to use it.

My experience with Stannah Stairlifts has been absolutely wonderful. I have no complaints at all. The gentleman that installed the stairlift was great. I don’t know how I can live with this, so I didn’t start sooner. Originally, I put it up mainly for my husband, but I’m using it too.

The interactions with Stannah during the sales visit was very informative. The salesman was able to answer our questions. It took about five hours to have the stairlift installed. We had a great guy from Stannah install it for us. He made sure we understood how it worked and what the codes on it meant. Afterwards, he cleaned up and was on his way. He was very efficient and the lift has been very useful and easy to use. I recommended Stannah recently to another person I know that needs a stairlift.

My cousin recommended Stannah, he had one installed for his wife. Everybody was terrific. It was a smooth installation, and they cleaned up well. It's for someone else, but I've been using it to test it out, and I have no complaints about it. There's a bump in the middle, it might be where the rails were put together, I’m not sure. But it’s not a big deal right now, and I haven't figured out why there's a bump.

Everything went well on the sales visit with Stannah and the installation was fine. The guy came in, worked, did his job, and left. The stairlift is very nice. I like it very much. I don't have to walk up the stairs anymore. I should have done it sooner. The cost is reasonable too.

My experience with Stannah was completely positive. They’ve been a pleasure. I initially tried other ones but they didn’t fit. Then Stannah said their stairlift would fit. It does fit just fine in our home and works perfectly.

The people who came out were congenial. I said hello and they said hello, and it progressed. They went on with their work and I went on with my work. The stairlift seems to be working okay. Now and again, it creaks. But maybe it's trying to blend into the old house. The house creaks, so sometimes, when I'm riding down the stairs, it's creaking a bit. But I was satisfied. Stannah did what they said they were gonna do and it works.

The Stannah stairlift is great. I liked the reviews of the company, and the people that I dealt with were terrific. They were very responsive. Fortunately, our stairway is wide to begin with, but surprisingly, it's very easy to walk by the stairlift. It's not a very narrow staircase, but it's nice the way that the stairlift folds up. It's very compact. If I have to carry something big up the stairs, then that might be awkward. But it works great and it's very comfortable. It's fair for what it is priced, too. Overall, it’s excellent. I’m very happy and it couldn't be better.

It was getting harder for my wife to get up and down the stairs, and a friend of ours who had installed a couple of different ones told us Stannah was the best. The salesman was very professional, very capable, and the installation technician was excellent. There were two holders for the remote controls that came with screws, and the screws we got had heads on them that protruded into the body of the holder. So, you couldn't put the remote into the holder once you screwed it to the wall. That was really the only problem we had. Everything is working okay.

We needed something quick for my wife, so we made a couple of calls. That’s how we got Stannah. They were delayed a couple of weeks, but I had it in time. My wife is satisfied with it. She’s able to get out now. Without it, she wouldn’t have been able to.

The salesperson at Stannah was good and their installation team did a great job. They finished within the expected time frame.

We’ve known Stannah for years, and they’ve always been a reliable company. We just hadn’t needed them until now, but when we did, we went ahead and had it set up. We had no problem with them at all, and the installation went flawlessly.

We got in trouble from day one, but I think that's fine. There was an installation issue, basically, on day one. The track was soft, and then about a week later, there was a sensor broken. Somebody came over and fixed that. After that, so far, so good.

I’ve had the stairlift from Stannah since February. We've had trouble with it going up the stairs a few times. It gets stuck and won’t move. It's a coincidence here. We were planning to call them, but my husband has been able to fix it. Still, we thought maybe they should come out to check and see what's going on.

I needed a stairlift for my parents, so I just looked online and reached out to Stannah. They then sent someone out to my house who was good and helpful. And they installed the stairlift three or four weeks after the initial visit. The installation was seamless, and the installer was amazing. He was very respectful, professional, and went above and beyond in explaining how this thing works. So, my experience with Stannah has been great, and it’s working well. But it is expensive.

We had an excellent experience with Stannah. Everything is working, and my dad is happy. I would recommend them to anyone. The gentleman explained everything and took his time answering all our questions.

I had Stannah Stairlifts installed in April. I have arthritis in both knees, so it was getting harder to climb the stairs. I don't have any complaints so far.

They're very reasonable, and their reviews are good. Mine is curved, and I don't have to walk the stairs anymore.

A rep came in here and explained to me the difference between Stannah products and the others. I felt satisfied so I signed a contract on the same day. The installers came at 10 o’clock, exactly on time as they promised. Everything was installed properly. It took four hours but they cleaned everything so we were ready to use it right away. One support is not even and it should be moved to one step but it’s not important. Overall, it was a good experience.

I was looking for stairlift companies online and found Stannah. I got it for my mom. She is 96 years old. She uses it twice a day. I remember her being very eager to use it during the first week. She was up out of bed before me and standing by the chair. She was ready to use it.

I had my left leg amputated. I chose Stannah due to name recognition. The stairlift is good and fits in my home very well. Their price is right in line with everyone else.

I purchased the Stannah stair lift because of my age and I can’t get up the stairs. Although the stair lift is ridiculously overpriced, the representative I have dealt with was very good and was able to answer my questions. The installation team was very quick, polite and efficient. It took them a couple of hours to set up everything. They gave me the booklet, my remote controls, and the whole nine yards. They even demonstrated it to me.

We're happy with Stannah. It fit our needs, especially my wife who had surgery. We put the stairs and the stand-up shower in the basement, and it made it easy for her to go down and take a shower. She loves it.

We were looking for stairlifts, so I got on the internet, and after doing research to find out all the different companies, checking ratings, and getting estimates, we decided on Stannah. The sales visit was very good. We were really impressed with his presentation and how friendly he was.

Stannah came out, showed the stairlift to me, I liked it, and I bought it. It's working and I’m happy with it. It has good quality and it has helped a lot.

Stannah’s customer service was very good, and their installation was quick and efficient. I like the quality of the product I got, and it helps me because I have breathing issues. So, doing stairs was really hard. The stairlift makes it easier, and I can go between floors more often than I did before.

The sales visits were fine. Stannah was recommended by a close friend. The price and the install were okay.

One gal is supposed to bring some missing hardware. She said she would come back but she never did. That hardware goes where it covers the nuts and bolts that holds that unit up. It’s been a while.

I had a choice of two companies but I like the users feedback on Stannah over the other brands so that made the decision quite easy. Customer service is very professional. I got their stairlift and the installation went smoothly.

Stannah is good quality stairlift. The sales rep was a nice guy, and my mother liked him. We’re completely happy with the stairlift. As long as it keeps up, and mom can get upstairs, we're good.

Stannah was probably the right balance between their reputation for product and its looks. In my experience, everything was fine and great.

We had the Stannah stairlift years ago for my mom. When it came time I needed the chair, it was worn out ‘cause it was 22 years old, so I had to get another one. Gene was the guy that helped me out and he was great. The quality is good. It took a week for them to get it situated, so for one week, I really struggled going up and down the steps. I got a really bad back and neuropathy in my legs. But they did a great job, the quality is good, I can't complain.

Stannah was on time. The guy came out to give me the estimate and I trusted him. I trusted your guys much more than other companies. They told me what they were going do and followed through with it. Everything went really smooth and the two guys that put it in led me to believe that, if there was any problems, they'll take care of it.

My parents had a standard stairlift in Europe, which is how I became acquainted with Stannah. I haven’t had my stairlift installed yet because we’re still renovating, but the customer service has been excellent. Michelle came out, took the measurements, and gave me a price. She was diligent and told me that they were going to come back when the renovation was finished.

I asked people and checked on reviews when I was deciding to go with Stannah. Their customer service was very good as well as the installation team.

Everything went really well with Stannah Stairlifts. The salesperson represented the company really well and seemed very knowledgeable. He was reassuring about our timing and just really professional, and we appreciated that. The installation went very smoothly as well. A very nice gentleman took his time and made sure everything was just right.

I had a wonderful experience with Stannah. I liked their product better than the other provider I looked at, and their price was fair. Only one guy came to do the install, and he was amazing. Once he was done, he went into detail on how to use it and explained the mechanism very well. Everything went smoothly. The product fits fine, and we can still pass even if it’s at the bottom.

I purchased a stairlift after I contracted a disease that temporarily paralyzed me. Right now, I’m not able to use the stairlift but I expect to be able to use it sometime in the near future.

I reached the point where I needed a stair lift, so I googled it. I wanted a location close to where I live, and I’m in Hamden. Customer service was excellent. They came and did exactly what he had to do. Very neat and tidy.

My mother-in-law purchased Stannah Stairlifts for your mother. We had two other quotes, and it was the best price we found.

We had someone else come in to look for another company, and we just liked Stannah's presentation. It was very smooth. The guy was very good. It was just one person. He says, “I’ll be very clean,” and brought everything in and is very organized. It didn't take him long to set it all up. It's straight up and down. The quality of the chair and the actual controls have been good. Very sturdy, and I believe it has been a life-changing experience for us. I would highly recommend it. It was excellent.

We are getting older, and it came to a point where it was a choice between buying a house, a single-level house like a ranch, or seeing where we are and having a chair lift put in. I chose to go with Stannah because of the quality of the different functions I like. The customer service representatives had been great, and the installers were fantastic.

The Stannah reps were good and were able to explain everything to me. The installation was better than I thought they could do. They made sure it was placed right for me. I have a door that closes to the basement and they put it in a way that I could still close the door. It's good so far. Everything's been working great.

The whole experience was great from the sales person to the installers. It has kept my parents' independence and makes it so much easier for them to get around. Installation agents were really respectful and showed my mother everything including if something were to get screwed up and how to fix it. Super happy with this product and service.

Had surgery on my knee and was so happy we had the stairlift. At 78 it’s difficult to get around and only getting more so as we age. The salesman was great and it was installed when they promised. I would recommend it to anyone who has mobility issues.

I cannot comment on how well, or not, the chair works - it was never used. A few days after installation my Mom fell. After a few days in the hospital and realizing she is not going home soon, I called to inquire about a refund policy, (we rented). There was nothing in my contract regarding a rental. I was told I if I called within 7 days, I would get a full refund (I called day 13). I asked for documentation supporting this, since it is not in my contract. To date, no one has provided documentation where it states I only had 7 days. My Salesperson said "well I told you verbally at time of the sale". Unacceptable. Yet they can / will turn around and resell this chair and not refund a dime.

Stannah Stairlifts' salesperson listened and was efficient. It was a good experience. The stairlift works well. We have the bottom extension opens up automatically. When it's down, and the chair is at the bottom of the steps, it sits there and keeps beeping. I understand the reason is it's not charging. It’s a pain in the butt. There's a switch on the back of the chair but the choice is either use the switch, and it breaks and wears out, or you put the chair up where it can charge and you use the mechanism, which also will wear. So, I'm put in a position of having to dispose of the chair at the bottom of the steps.

We were lucky enough to get Tyler as our salesman!! He made this a wonderful experience for my 85 and 88 year old parents who were worried that they may have a hard time understanding everything involved with getting the Stannah chair. Tyler explained every detail of how our chair would operate and what the installation would entail and he also showed us videos which was so helpful. But more than that, Tyler made us feel very comfortable, it was a very personalized experience, it didn't feel rushed at all and Tyler followed up several times to make sure everything was being handled, he was even available on a Sunday when I had a question! Tyler's customer service was absolutely top notch! Alfonso was our installer, he was great, very efficient, very neat, and again, explained everything very clearly and made my parents feel comfortable enough to use the chair immediately.

Purchased a new chair lift 2 years ago. One remote stopped working. I called Stannah and was told cost would be $210 to synch up a new remote. I called again to ask if a new remote could just be mailed to me I was told a new remote would be mailed. After not receiving remote, I called back and was told they don’t mail remotes and I was told because I live in Suffolk county the cost would be $345 even though I gave them my address on the first call. Lousy customer service help answers. I told them someone marked the inside of the battery replacement with a marker only on the remote that no longer works so how can I prove I actually received a new remote or a used remote? Would not recommend them to anyone!

My chairlift was just installed by Joe and Kevin who had an extensive knowledge of the product. The install was done without incident and seems to work flawlessly. The operation was explained to me thoroughly and was shown what routine maintenance should be done. I highly recommend Stannah as their product and installation team are second to none. Kudos to the whole team.

I’m not getting any younger, so I decided to put a stairlift in now to make it easier to get things up to the second floor.

The salesman with Stannah was good and answered questions. I had another guy, but all he wanted to do was measure and take the order. My wife is having difficulties due to the safety features override every once in a while. Sometimes it works. I don't think Stannah complies with UL standards because it’s made in the UK. They do things different there. It’s not really made for a person to feel comfortable.

I’m a new amputee and I needed a stairlift, so I went with Stannah because they had a lot of good reviews on the internet. The salesman was wonderful. He gave me a timeline, but then they were able to accommodate me when I ended up needing it even sooner.

We love our Stannah chairlift. I was very hesitant to buy one, and I've looked at it for years. I finally decided to do it because my daughter-in-law, who lives with me, is getting older and has a lot of trouble with the steps. She loves living upstairs in my house, and with the chairlift, it's easy for her because she can go up and down.

The stairlift is fine so far. It works well and the quality is very good.

I have an elderly tenant living in my condominium, and she had a stairlift in there that was installed by one of her relatives. And I agreed to it because she had difficulty going up and down the stairs. But her original stairlift broke down and they couldn't get it fixed.

The stairlift was for my 97-year-old mother who came to live with me. She was having a hard time on the stairs and she was looking unsafe. I had previously seen ads for Stannah and another brand on TV, and so I called both companies and got estimates.

I acquired the lift for my uncle. I was researching various lift companies, and I chose Stannah because it had the most flexible offering. I didn’t know if he was going to be able to stay home or not, so I wanted to be able to lease it, not buy it. The lease was what I needed, and it was very accessible.

I just had a need for Stannah. I put it online, I filled out some information, and they got back to me. The gentleman came out, he had all the information. He made an appointment, took all the measurements, and had everything that I needed. It's a straight up and down. No curves. Has to fold up at the bottom because it extends past the staircase. It was fine, no problems at all. It made everything a lot easier for everybody.

It allowed me to do my own laundry and get out of the house. I couldn't get out of the house before. The installation team was only one man, and he was great. He came and explained the situation. They gave me recommendations, and I considered them.

The sales rep’s presentation was fine. It was informative, quick, and easy. The stairlift is working really well.

The stairlift is well designed and works very well. We’re very pleased with it. It fits perfectly into our stairwell. There’s enough room to walk down next to it if you want to, and the design of the rail keeps it close to the other side so there’s more space.

We had a straight stairlift installed on our narrow staircase, and it works perfectly. It’s narrow, but it serves the purpose for the person who needs it. It gives him freedom to move around his home, which he couldn’t do before because of his disability. Before the stairlift, using the upper floors was very restrictive. Stannah exceeded our expectations.

We had a straight stairlift installed because my husband is in a wheelchair. The sales representative was very helpful, and the installer was wonderful as well. I especially love the ability to use both the remote control and the handle. It was a game changer for us.

I chose Stannah because they are local and service the equipment themselves. The company was excellent. Everything went perfectly during the sales visit and consultation. I love the product too. It is great and serves a good purpose. My mother finds it easy to use the stairlift from Stannah. She doesn’t struggle with it. Stannah did a great job.

I went to their showroom and liked what I saw compared to the other ones I looked at, so I chose Stannah Stairlifts. The stairlift fits really well into my stairwell. Overall, it has been a big improvement in my life. My wife is unable to walk up and down the stairs, so she needs the lift. She likes it very much, and although she looks nervous, she does fine with it.

My husband has cancer and there’s no way he was going to be able to climb the stairs. Our bedroom is on the second floor, so we decided to get a Stannah stairlift. The salesperson who came was very good, and the price was reasonable. The installers were very nice. We’re both getting older and want to stay in our house, so it's a good investment for us.

The salesperson from Stannah Stairlifts was knowledgeable of the various stair measurer possibilities. He agreed that the one I wanted would be the most appropriate. But the stairlift has something with the black knob hanging down from underneath the railing. So I called and sent them a picture, and they said it’s nothing to worry about. But I don't see what function it's serving. It may be just normal, but there are a few rough spots when I'm going up and coming down.

I went with Stannah Stairlifts because of the price and product. It had features that I had compared to other stairlifts. The salesperson was very good and knowledgeable. The installer had minimal interaction with us, but it was good. He knew what he was doing, and he was in and out within three hours. My husband said the stairlift looks good, aesthetically pleasing, easy to operate, and it works well. I’d highly recommend them.

We needed a stairlift for my wife because she has a really bad back, and it’s hard for her to climb the stairs. And so, I looked up people who do stairs online, and Stannah seemed to have good reviews, so I gave them a call. And the salesman came down, and we talked. I liked his price, and I liked the stairlift that he showed me in the brochures. 

The salesperson from Stannah Stairlifts was very informative. He answered questions that I didn’t even know I had and he seemed trustworthy. The stair lift installed functions well, and I have had no problems at all. I can now go up and down the stairs and onto the basement of my house, which I couldn’t do before.

My husband had a couple of health problems, and we thought it would be best if we got the stairlift. My back is also bad, and it has been getting more difficult going up the steps. My mother and his mother both had stairlifts with Interstate years ago. We said, “Well, we’ll call Interstate,” and turned into this company. My husband’s aunt has Acorn, but we didn’t like that as much as we had like the Interstate.

I got a Stannah stairlift to aid my wife in getting up the steps since I had used Stannah before at my church. I didn't need much of a presentation because I already knew what I wanted, and they were able to provide exactly that. The stairlift is installed inside and goes straight up the stairs. I’m very satisfied with the quality. The installer was quick and clean. They didn’t show my wife how to use it, and I pretty much handled that myself. As for the price, I thought it was fair, and it was cheaper than the other prices that I expected to pay.

I'm 80 years old and I have RA. I can totally live downstairs, but I wanna be able to go upstairs and I have a craft room up there. I need a curved stairlift and needed it specially-made one because of the two curves. I had somebody from Bruno and Stannah come out. I was pleased with both of the representatives who came out for a quote and to measure. They were both knowledgeable.

I first heard about Stannah through a friend who had used them. The woman who did the presentation showed me pictures, diagrams, what the stairlift would look like, and how it would be installed. I told her I wanted to think about it. It was a little more than what I had expected it to be. Unfortunately, I ended up in the hospital and in rehab. I had decided to go ahead with the stairlift and the woman came out to measure. When she came out, I wasn't home, so I had a friend over.

Stannah was great. I needed a stairlift for my father and picked it based on its ratings after I did a Google search. The install took a few hours. The stairlift is straight up and down. It’s relatively simple for him to use. He forgets sometimes, and we just have to remind him. He hates it, but he's a very stubborn man. He doesn't like to admit that he needs help as he's getting older.

The Stannah stairlift is a total life saver. Michele came to do the sales visit a few months ago and she was very patient, thorough, and super likable. That visit went great. She was gonna send me a document we had to submit to my parents’ PCP to save on the sales tax, and we never got those documents. There was no follow-up, months went by, life happened, and we just let it go. We had some accidents happen with my parents, and I reached out to her again, told her we were interested in the lift, and she sent me the documents. She responded right away the second time. But if she had followed up quicker the first time, she might have been able to get us to purchase earlier. But we ended up purchasing anyway ‘cause her visit was really good. The installer was great and the stairlift is amazing. We have the one that's retractable on the bottom and it's excellent. The way it's put together is well thought out in terms of safety.

The Stannah Stairlift sales representative who came to our house was very positive, professional, and highly knowledgeable. He was familiar with the competitors, and made a good sales pitch without being pushy. Their pricing was also comparable to the other brands, but Stannah had quicker availability, which was the deciding factor.

We rented a Stannah stair lift because my mom broke her ankle last year in October. Her bedroom and her full bathroom are upstairs. Getting a stair lift was the best option for her to get to the second floor. I went online to request for a quote. The salesperson who came out was very knowledgeable with the chair and explained how everything works. He also gave us an option if we want to purchase at the end of the contract. He was always available to answer any question I had at any time. The install was very easy and took a few hours, and the guys were very clean and didn’t do any mess. Now it’s been working fine, and we’ve had no problem. I definitely would recommend them.

Everything was perfect with Stannah, and I can’t complain. I was having mobility issues and needed access to a different floor. I called Stannah, and they were great on the phone, on the appointments, and installation. I can’t say enough about it. The quality of the stair lift is a 10. My favorite is the hand control and the ease of the control to go up and down. The only thing is it’s expensive. But I would refer them to friends.

I needed to get something installed relatively quickly and Stannah Stairlifts’ responsiveness was good, and the price seemed comparable. The experience was fine with the salesperson.

Looking online, Stannah Stairlifts looked well set up. It wasn't the cheapest, but the pricing was good. I wish the price were a little bit better. The brand new one was $11,000, and the refurbished, which we got, was $8,400. It's a little bit much, but my husband said I needed it, so we got it.

Stannah got a handicapped person out of the house. As soon as I called, Stannah came out right away. The installers were very nice and supportive. It broke down on me once, somebody came out right away and got it back on track. I haven't reached halfway point to the payoff and it's broken down once, but other than that, everything's been fine.

I've been wanting to call someone because there are three little glitches about in the middle of the ascent and descent. I think there's something a little bit out of alignment where the two rails meet each other. There's three little glitches I can feel when I use it. I bought it primarily for my wife, but now that it's here, I'm finding that I use it quite often.

I was researching a few different companies but I had to get my mom’s opinion ‘cause it’s her house. She thought Stannah was the best so she decided to go with them. The salespeople are very nice and weren’t too pushy. They were polite, nice and caring.

We purchased a stairlift so a family member can go up the stairs since he can no longer do that. I had checked the price with another company and went with Stannah. The sales visit was good, as well as the installation. We have a curved stairlift and I love everything about it. It can get him safely up the stairs. He has the automatic swivel and I like that one about it. Life is so much better. He's back in his own room upstairs and he's so much happier.

My parents needed a stairlift, and so far, the Stannah stairlift is doing good. The people who did the sales presentation were knowledgeable, nice and they came on time. Installation went well except there were some parts that came in damaged, so they had to replace them, but they were still able to finish installation same day.

My husband and I are elderly and our mobility is compromised, so we wanted to have a stairlift. During the sales visit, the gentleman explained the different features of the Stannah stairlift. I had a number of questions, and he answered all of them. He was able to show me on his laptop the different models of Stannah, and he also pointed out to me some of the features that the Stannah has that some of the other chairs that I had previewed did not have. And that was the clincher, when he pointed out some of the things that I wanted that the others didn’t have.

I needed something that would automatically fold and Stannah was the only one that had that. The other other thing was the color. I liked the style of the railing. It was a little expensive because the other people were giving me at least $1,000 less. But I had to do what I had to do.

The sales rep from Stannah was nice and informative. The stairlift has been very helpful. I was planning to call them because there is a little cover on the bottom that sticks out when I get off the stairlift and it catches on my sneaker.

The sales rep was very nice, pleasant and she did a good job. The Stannah stairlift functions well. My wife uses it to go up and down, and it’s made life easier for her.

The chair works great. I like it. I can now move three floors back and forth all day long. I couldn't climb the stairs, so this helps a lot. It's expensive. But if you want something good, you gotta pay for it. There is one thing though. When it goes to the third floor, it stops right at the top of the stairs. I was hoping it would wrap around to go right against the wall so it'd be easier. If somebody is behind me, they’ve got to close the chair up. It's not a big deal. It's not the end of the world. But I was gonna call Michelle and see if they could put a wraparound upstairs on the third floor. But the sales visit had been very good. She was great, and the installers did a good job. It took not even not one day.

The stairlift has been very helpful for my husband. The person who came gave us a good price, and everything was just what I would hope for. The sales representative did a very good job. He told me what it was. We talked about a used cart and I chose the color. It was put in very quickly.

I've had the Stannah stairlift for three months. Our salesman, Joe, was just fantastic and down-to-earth. The installation was also excellent, but we had to do a service call to have the arms tightened because they were loosened up for some reason. Other than that, it's wonderful. My wife uses it regularly. One thing that I wasn't pleased with was that there was never a follow-up call to check how things were going.

I was content with the sales visit as it wasn't a hard sell at all and I decided to go with Stannah Stairlifts. The installation process was good, and now that I have it installed, I find that it works well. My main reason for purchasing a stair lift was due to mobility issues. Overall, I would rate my experience a 5 out of 5 and would recommend Stannah Stairlifts.

The quality of the stairlift is outstanding. It is sturdy, comfortable, and operates smoothly. The design is sleek and fits well with the decor of our home. It has made a significant difference in accessibility and mobility within the house.

When the sales lady, Michelle, came out, she explained everything to me and how the chairlift works. She was a very good sales person. She went over everything for me, including the price, and she did a good job. I like the chairlift very much. It works great. The installers did a good job and they were very pleasant. I got 12 stairs and I'm 87, so I have a hard time getting up and down. We also use it to bring up groceries and water and a lot of stuff.

I first heard about the Stannah stairlift, possibly through a website, maybe even Consumer Affairs. My wife needed a stairlift, so we looked into it. During the purchase, the sales representative was great, and the installation process was very good with no issues. The overall quality of the lift was great as well. We didn't have to use it much though and we're having it removed after a couple of weeks. Overall, I would rate it a 5.

My mom is recently diagnosed with brain cancer. She had a tumor removed, and she's been doing chemo and radiation therapy. She's very weak and has a hard time walking upstairs. And right now, her bedroom is on the second floor. So, we needed something to make it a little easier to transport her upstairs being that my dad is almost 80 himself. It was becoming too difficult on him at night when they're alone, and early morning, to bring her up and down before I got to the house. So, I did some calling around, and I came across Stannah. They were the only company that did come to the house to do the evaluation on the stairs, and my parents felt more comfortable that they were more personable. They came and made the effort to evaluate the stairs and take the time to speak with them directly. We found that they were on the Better Business Bureau, and my mom felt more comfortable using them.

I looked on Facebook for stairlifts and got an absolute flood of responses. Stannah was one of the first three that I spoke to. Their sales person was the best of the three we contacted. He was professional. He knew his product inside and out, and he had videos. He was very well prepared. The salesman we had before him was a very nice man who knew nothing about what he was selling. The installers were fine. They left things the way they found them. They did a good job. Our stairlift from Stannah is straight up and down, but at the foot of the stairs, we had a very small space. When it comes down, a piece shoots out and then goes back up.

Our Stannah stairlift works. I just wish they made them to go further when you get to the top of the steps. We got a rounded stairlift that goes straight up and down. I'm happy with it except for the one part, but that has nothing to do with the company. As far as customer service, I asked for a receipt because my printer wasn't working, and I never got the receipt.

Stannah had very good reviews and they looked like a major company out in Cape Cod, where we live. So, we went with them. The team was very helpful and all very good. We had two stairlifts, one going from the basement to the first floor, and another one from the first to the second. And it goes up along the curved stairway. So, there's enough room to walk down, whereas this one is attached to the wall. It was installed later in the fall in a house that we had to close down in the winter. So we're going to find out in the spring how it works. It'll be very helpful because I have arthritis in both knees and I have trouble walking up the steps with packages. I'll be able to go on the stairlift and that won't be a problem anymore.

Stannah's sales rep was very pleasant and efficient. He offered me more than one option. I could do a brand-new chair or a refurbished chair and save some money. He also told me that I qualified for a tax exempt status and made sure that I had the paperwork sent to me so I could get some money back on that. The installer, Gemma, was pretty fast and efficient, too. I decided to get the straight up stairlift which is really simple. I tested it out and it's good. I was very happy with it but my roommate's very happy as well. He had his leg amputated, so he needs to get on top.

Stannah was able to get what I needed when I needed it. So, I chose to go with them. They came out, did the job, I signed the papers, and they left. So far, the stairlift's performance is great and it's helping people to get from point A to B with no problems.

Stannah was the first to respond. But we had problems. The tech came and installed the stairlift. But I couldn’t use it because it was not set up right. He installed it too low on the steps and he expected me to walk over there, and I wasn't walking at all so I couldn't get to it. So, we had to call the company and have them come back and reinstall it. They sent somebody else and the tech reinstalled it and moved it up closer to the doorway so I could get to it. But now, we're having problems with the foot rest. So, my husband called the company and the rep told him how to reset it and it’s fussy. He did that but it’s still fussy. We just pushed a button several times and it works. It's reliable but you have to push it more than once. I can't walk up and down the stairs, so the stairlift has been invaluable to help me get in and out of the house. It was expensive but it's been a lifesaver.

My experience with the Stannah team was very good. I have no problem with it. The only problem I have, is it has a light on the handle, which lights up my room when I'm sleeping. But I could cover it with something. I'm satisfied with it and it's helped me a great deal. I don't have to climb the stairs. I have bad knees.

I called a few stairlift companies and Stannah was the first one to respond and set up a date to come out and give me an estimate. I liked what the rep had to say. I purchased a straight stairlift and the installation was efficient. He came in, my husband talked to him, and then my husband and I sat in the kitchen while the gentleman did his work, and installed it. It didn't seem very long at all. I love the quality of the stairlift. It certainly has changed my life, because I have mobility issues because of lung disease and I got the stairlift at the right time.

The sales visit was very good and helpful. The installation went smoothly. They explained the stairlift and how to work it. So, that went well, too. We've only had the stairlift for a month but it seems fine. So far, so good. It's very helpful.

The guy who came and did the installation was very pleasant. He knew exactly what he was doing. It didn't take him forever to get it done. He also went over and explained to me how to operate the stairlift. He was very thorough. The Stannah stairlift has been wonderful. It's been a lifesaver. I really appreciate it and would recommend it to anybody. It was a good price too.

When we called around, we didn't find anybody much who had experience with stairlift people. We interviewed three or four companies, and in the end, Stannah's salesman was very helpful. We saw through some of them, and the prices were outrageous. We got more educated as we went along talking to these different people and the salesman with Stannah was full of information, reasonably objective and effective. We like the communications from him and the deposit was more reasonable than the others. There was also a guarantee we could bow out of the deal and get our money back. I've recommended Stannah to my brother-in-law and he's called them up as well.

The salesman with Stannah was lovely. I had two indoor stairlifts put in, and they finished in one day. Stannah was so good. They answered any questions I had. I had to get ahold of an electrician ‘cause I needed another outlet for one of them, and when the electrician was here, he had a question. I called the salesman directly and he talked to him for about five minutes. It was wonderful. He took care of it. I love the stairlifts and I tell everybody about them. They're the best thing I ever did.

I've been very happy with Stannah, which I heard from my cousin who put it in his house in New Hampshire. The sales rep was professional and pleasant, and the installation team was outstanding. I went with an indoor stairlift which had a curve. That was a unique feature that Stannah offered us. We looked at two vendors and Stannah was the one that could deal with the curve that we had to address. The stairlift fits perfectly. We have plenty of space. The quality is excellent as well. The stairlift has made it easier for my wife who's had some surgery very recently.

The sales visit was fantastic, and the installation of the stairlift was very expeditious and well done. My stairs are so narrow and I didn't think it was ever gonna be possible, but they got it in there. It works beautifully and the quality is superb. I highly recommend Stannah.

Stannah did what they said they were gonna do and they were there when they said they would be. The stairlift is at my mother's house and it does what it's supposed to. Also, Stannah offered me a great option. I rented it for six months, which is half the cost of what it would cost to buy it outright. We were talking about moving my mother out or remodeling the house for her so she can stay. But then things got worse and now we're back to moving her out and putting her in a facility. More than likely, I would return the stairlift and I'd be done with it, so it works perfect.

My wife has Parkinson's and she's using a walker and a wheelchair. So, I needed some way to get her down the stairs. Without the stairlift, I have to carry her down. And at my age, I can't do something like that. I had a friend who had a stairlift put in on the stairs going up the second floor. He got one for his wife who also has Parkinson's and they were happy with the job. I asked for some information and he gave me Stannah’s number. I called them and I was very happy because I had someone else in and he was $2,000 more. The stairlift is a very good product. Sometimes, you get a product and you have to spend some time getting work done on it because it's not done properly. But this was done properly. The kid did a very nice job. He was very kind, reserved and willing to offer any help that I needed while I was talking to him about it.

I had an old stairlift that Stannah took out. I was given the phone number to call and order a new one. I paid the whole amount of $5,000 and it was replaced. The reps were very much gentlemanly. I got a straight stairlift and it's nice and slow. It's not too fast. It's good. It seems to be very nice and solid instrument. But I got into a little bit of a bind because the lift gets to the top stair and sometimes it catches on the rug a little bit. I don't know if it needs to be adjusted or whether it's good for wear. I was gonna see if it would break in a little bit before I call Stannah.

I needed help going upstairs. I looked around for a stairlift and Stannah has the highest quality. I purchased a curved around-a-corner stairlift.

I recently had a fantastic experience with Stannah Stairlifts, and I'm delighted with their service. The salesman was incredibly helpful without being pushy. He even offered to answer questions if we decided on another company. Our installation was a bit tricky due to the unique layout of our stairs and the stairlift was catching on a stair. They promptly sent another installer to solve the issue by adjusting the lift to glide seamlessly over the last stair. Stannah is an excellent company, and the stairlift itself is top-notch. We explored options from three companies, and Stannah stood out to us because of its unique features like charging anywhere on the rail and a seamlessly integrated seatbelt. It's in a little container instead of hanging out there looking ugly. Overall, they have wonderful people, and I'd highly recommend them!

I had a Stannah stairlift installed, and my experience with this company has been excellent. I first heard about Stannah online and chose them primarily because of their exceptional customer service. They responded promptly and came out right away to assess my needs. I had a curved stairlift installed, and I must say, it fits perfectly into my stairwell. The installation team was efficient, completing the job in about three hours, and they were thorough in demonstrating the stairlift's operation afterward. Overall, I'm extremely pleased with the stairlift; it truly is a lifesaver.

I decided to purchase a Stannah stairlift for my 87-year-old father who hurt his leg and needed assistance to move up and down the stairs. After doing some research, I found Stannah had the best ratings and had heard great things about them. The interaction with their representative during the sales visit was very positive. They were helpful, straightforward, and the whole process moved quickly. From the initial call to the first appointment was about 2 days, and from signing the agreement to installation was in another week.

I had a mixed experience with Stannah. The sales representative was wonderful, and the installation team did a great job. We rented a used stairlift for my nephew, who was diagnosed with cancer at 25. Unfortunately, there were some issues with the financial department. There was a miscommunication regarding the rental payment, and the person I dealt with was quite unpleasant, which made the situation more distressing during an already difficult time.

I recently interacted with Stannah because we were looking for a stairlift, and I'm genuinely impressed with the service and product. We chose Stannah because they offered a great rental plan with an option to purchase, where the rental fees contribute towards the buying price if we decide to keep it longer. This flexibility is fantastic, and their services have been excellent. The presentation was clear, and Tony, the representative, was very helpful, answering my few questions. I was worried about fitting the lift in our stairwell with a landing, but he explained everything clearly and showed us how the setup would work. We opted for a straight model since they don't rent curved ones, which are custom-made.