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Stannah Stairlifts Reviews

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Edited by: Jon Bortin

About Stannah Stairlifts

Stannah provides stair lifts to help customers stay mobile and independent as they age in place. The company operates in over 40 countries across Europe, Asia, Africa, the Americas and the Pacific. In the U.S., its offerings include straight and curved stair lift models. Stannah has remained a family-owned and -operated company since it was founded by Joseph Stannah in 1867.

Pros
  • Straight and curved designs
  • Rental option
  • Special model for limited flexibility
  • Available in all 50 U.S. States
Cons
  • Some options vary by dealer
  • No weight limits over 352 pounds

Stannah Stairlifts Reviews

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    Page 3 Reviews 65 - 265
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 25, 2026

    Stannah Stairlifts came very highly recommended from several friends. The stairlift was installed very quickly. The installers went over it with my mom and she was up and running and already using it. It's straightforward to use. My mom likes it a lot. Ours is one of these stairs that go up 10 steps. There's not quite a landing, but very narrow on the left side as the stairlift turns. On one side it would be a very wide stair and it comes into very narrow by the area. It would make a left turn and go up another five steps. The stairlift would hug the right side all the way and would go up further.

    My mom can get on it from inside the living room, which is a bit around the corner. She doesn't have to get on any place where she's got to step up first to do it. She can sit right down on it and go. It would take her around and all the way up. Getting off at the very top of the staircase, it again wraps to the right. My mom could fall immediately down to the left by stepping off by accident. It leaves her right there on hardwood floors to be able to walk right to the bathroom or bedroom. She's still ambulatory to go up and down. She uses the stairlift coming down in the morning, going back up, coming down again, and coming back up at night four times, two one-way trips, up and down, during the course of the day. It provides her with the flexibility and the freedom of movement up and down.

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    Sales & MarketingStaff

    Reviewed Feb. 25, 2026

    I was impressed by the Stannah Stairlift Sales Advisor. Michelle ** was Excellent. Her attention to detail was what stood out for me. Michelle was extremely diligent in taking my Family through the install process. Additionally spent several hours on her first visit to our house. Took the time to explain the install process so my Mom was comfortable. Was also meticulous in her measurements of our curved staircase. Because of Michelle’s diligence & attention to detail, the install went very well. We are pleased with our new stair chair. I highly recommend Michelle **. She was absolutely great to work with.

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    Staff

    Reviewed Feb. 24, 2026

    I came upon Stannah through the internet and as far as getting the lift is concerned, it is for safety purposes. As I was going downstairs, I could feel my left knee giving out. For safety purposes alone, I didn't want to end up at the bottom of the stairs in a heap. So, I got a stairlift. I did my research on it and they appeared to be a quality product.

    I had two cats. I now have one cat. One cat passed away last Friday, but I had to get material up and down the stairs in the form of kitty litter that comes in 20 and 40-pound boxes. I was also getting laundry up and down stairs. Before, if I had laundry, it was in the basket, and I had to literally back down the stairs. That isn't the safest way to do it, but that was the way I did it. The laundry is downstairs, too. So in the course of the day, I might have been climbing the stairs about five to six times. So, the lift has really helped me.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 23, 2026

    I checked a few of companies out, and I liked Stannah better. The sales rep was great, and the installer was great as well. I went with a straight stairlift. The curve was too expensive to do a custom stairlift, so I did the straight up to the landing, because after that, there's only a couple of stairs. The stairlift is good and I'm happy with everything. I purchased a previously owned one and I'm glad I did because I wouldn't even be able to know it was refurbished.

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    CoverageStaff

    Reviewed Feb. 22, 2026

    I love my Stannah stairlift. I have back problems, so I got it three weeks ago. The guy who fixed it showed me how it goes up the steps and he was great. Joe was his name. I got the model that's straight, and then at the top, it is curved. It's excellent and I would recommend it to others.

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed Feb. 21, 2026

    I'm 75 and I have heart disease. I also have osteo and rheumatoid arthritis. I purchased a Stannah stairlift and their customer service rep was very good. But I developed a problem with the housing on the unit where my heel would loosen. It would dislodge it at the top of the stairs and it's pretty complicated. I can't figure out how to get it back together. It happened after it had been installed and the installer was still there. He put it back together, but he didn't show me how to do it and it's not easy. You can't just snap it back on and there's no diagram to show how to do it.

    I called the company afterwards because it happened again. I tried to put it together, but I've got arthritis and it's really hard for me to move. And I didn't want to try too hard because I might screw something up. The rep I talked to said to call his Manchester office and see what they could do about it. And I never got a call back. Other than that, my experience with Stannah was very good and the stairlift helps a lot. It's a nice unit and I'm glad I bought it. I'd recommend them, but the service could be a little better. I wish they'd send someone over to fix the housing and show me how to fix it.

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    Sales & MarketingStaff

    Reviewed Feb. 20, 2026

    I like the product, and I really like the sales rep. He answered all the questions my wife and I had. He really knew the product compared to a couple of the others that I talked to. The stairlift works fine but the thickness of the rail the chair rides on almost turned me off. Some of the other models were thinner. I use it daily and there's a handrail on both sides, and I didn't want to take out the looks of the handrail. It fits with both handrails, but they had to come out a little bit wider because of that. But overall, I was happy with Stannah and everything that they did, from the salesman to the installer, and how long it took. It took less than a day to have it installed. My MS affects my right leg, so before, I would do stairs in the morning and at night. But now, I can go up and down whenever. So the stairlift changed the quality of my life.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2026

    The customer service was excellent and the installation was good. The Stannah stairlift is excellent for my husband. He had three strokes and he's paralyzed on one side of his body. He can get up and down the stairs, but it's very difficult. The stairlift really helps him a lot. We had one slight problem the other day and someone contacted us and told us how to relieve the problem, but it relieved itself.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 18, 2026

    The stairs have gotten to be a bit much for my wife and I. We interviewed several companies, and Stannah Stairlifts was persistent in making sure that I didn't forget about them. When I first considered using stairlifts, I didn't want to become dependent upon them. I was a bit afraid that if we put them in sooner than what we really needed that that would become, more or less, a habit rather than a necessity. I put off installing them, and the Stannah stayed in touch with me to a point where I didn't forget about it, but I wasn't being harassed. So, that was comfortable dealing with them in a situation like that. Generally, when you put off a supplier or someone who does the installation work like that, if they're not used right away, they tend to go away. But they stayed close. It made it an easy time when I decided that we needed to put it in. By then, it was on us because we couldn't get it in as quick as what we wanted.

    I had several representatives get back to me. One was for the sales, and the other was for the installation, and they both were pleasant to work with and very informative and helpful. The installation team was great. Other than our delay, it's been a great process. We've got two stairlifts. We've got one from the first floor to the second floor, and then one from the first floor down to the cellar, where our laundry unit is. They're both straight. The staircases themselves aren't what you call overly large, but the lift units fit in there well. When they're not being used, where they get docked is convenient.

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    TechSales & MarketingStaff

    Reviewed Feb. 18, 2026

    I have some mobility issues. I was having trouble getting up and down the outside stairs. We have a stairlift currently inside, down in the basement. So we put one up outside, too. I found Stannah on the Internet when I was looking for outside stairlifts. I like that they're local. The sales guy who came out was very nice and helpful.

    The installers were very courteous and nice. We have two dogs here in the house that are pains in the butts, like to be nosing around while you're working. They tolerated the dogs and didn't disrupt our activity here at the house while they were doing the installation. They did the install with minimal disruption. It was just a good experience all around dealing with the installers. It was well-orchestrated on their behalf. They did a good job putting this all together and getting it done.

    The stairlift is a good fit there. We originally wanted it on the other side of the stairs. But due to the fact that they had to run a power cable and our stairs didn't have a lift, we weren't able to do that. But it's fine where it is. It seems to be of good quality, too. My understanding is that they manufacture their own stuff, and it looks like it's well-built and it'll last a long time. I would recommend Stannah.

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    Sales & MarketingStaff

    Reviewed Feb. 18, 2026

    My experience with Stannah's sales rep was very nice. The installation went well, too. My mother broke her femur, and I like that my mother could get up and down. It's good. I also put the laundry on it so we don't have to carry it up and down.

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    Reviewed Feb. 18, 2026

    I have trouble going up the stairs and after my wife did some consumer research on Stannah, we went with them. The installation was very good and the stair lift fits extremely well inside our home. I would recommend Stannah.

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    TechPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Feb. 17, 2026

    I was doing research for my mother-in-law who lives with us and she's got a set of stairs to get to her room. After reading a bunch of reviews and understanding the different features, I really liked some of the features of Stannah such as the way that the entire rail system is encased. I've seen other stairlifts that are open, which require more frequent cleaning and maintenance. Also, speaking with the field representative that came out was great. He answered a ton of questions. He seemed very sincere. And then, ultimately, the price for what we were getting was great.

    So far, the stairlift has been great. It works well. The installation took about four hours, and my mother-in-law has been using it. It's giving her mobility and freedom to get up and down. The biggest challenge for her has been getting groceries up and down the stairs. She can use the stairs and it's been fine. But any time she has to carry anything, she's unable to. So, this stairlift gives her independence. She doesn't have to wait for me, my kids or anyone else to help her bring things up and down. She can now come and go as she pleases.

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    Sales & MarketingStaff

    Reviewed Feb. 16, 2026

    I'm getting old and I needed a stairlift. Stannah Stairlifts was recommended by the Nava. I was very happy with their sales rep. Also, the installation was good. I use the stairlift 50% of the time and it works. It helps get me downstairs. It has only been here for a couple of days.

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    Staff

    Reviewed Feb. 16, 2026

    Our experience with the Stannah team was wonderful. The installation went well, too. Everything was perfect. The stairlift works fine for us. It helps us out a lot. It's harder for us to get groceries up the stairs without it.

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    Rates

    Reviewed Feb. 15, 2026

    My wife has bad knees. We saw that Stannah had a 4.8 rating on the Better Business Bureau and we decided to purchase from them. So far, the stairlift works and does what it's supposed to. My wife is able to navigate it and everything's good.

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    Verified purchase

    Reviewed Feb. 14, 2026

    We can use the convenience of a stairlift and after looking at three companies, we chose Stannah for its quality. My experience with the stairlift has been positive. It is sufficiently compact and allows standing people to pass on the stairs. Its functionality and performance are as expected. I use the lift about once a day and it has made life easier for us. Just yesterday, we came through the garage with groceries and being able to place them on the stairlift to transport them up to the kitchen was a very nice convenience.

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    Staff

    Reviewed Feb. 13, 2026

    The Stannah reps that I spoke to were great. They were very straightforward. They gave us very good information. They answered a lot of questions. The stairlift is for my husband, and he's doing very good on it so far. It's easy for him to go up and down the study. There has been no malfunction. Everything so far, so good. I like the fact that it turns when you reach the top of the stairs. So it prevents him from falling and it gives him more stability and grip when he can turn the chair. It's very sturdy. Those of us who don't need it can go up and down the stairs with ease. I'm very, very happy with it. My husband is able to go up and down. He's not limited to anything and he's been doing fine with it.

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    TechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Feb. 12, 2026

    I’m disabled and I was interested on stairlifts, and I found Stannah through recommendations online. The reps came out to my house and gave me an estimate, and they seemed very knowledgeable. They were also connected with a state-funded grant program that reimbursed me 50% of the cost of the stairlift, which helped a lot. The installers arrived around nine in the morning and were finished by about noon. The chair folds up, so the stairs can still be used by someone who doesn’t need the lift. It doesn’t take up all the space, and the staircase is still functional both ways.

    The performance has been excellent. I was always worried about falling down the stairs, especially because the stairs from my basement to the first floor are very steep. Now I don’t have to worry about slipping or falling. I feel safe living in my home with the stair lift. It’s made my life 100% better. I would recommend people to get one and not wait. I couldn't get it right away because I didn't have the funds. But I was so impressed with the professionalism of when the rep came out and talking to the sales department that I made an extra effort to gather the funds to purchase it.

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    TechStaff

    Reviewed Feb. 11, 2026

    Based on my internet-based research, Stannah seemed like the best quality product. So I purchased a stairlift from them. Their representative and installer who came out were both great. I like the remote control feature of my stairlift and so far, it has been excellent. I would recommend it to others.

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    PriceStaff

    Reviewed Feb. 10, 2026

    Tony, the rep from Stannah, was very good. I got a straight stairlift and I wish it’s wider. But that’s not Stannah’s fault. The young man who put in the stairlift was very professional. He was very good and neat. He took his time and made sure it all fitted well. The quality seems to be perfect. It's a little pricey, but it is what it is.

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    CoveragePricePunctuality & SpeedStaffRatesSales Tactics

    Reviewed Feb. 9, 2026

    I love the Stannah stairlift and I am happy having it in my house. I bought it because I need it. I’m handicapped and have difficulty walking. I have pets and going up and down three times an evening to feed them and take care of them was getting prohibitive. I’m going to be 80, and I decided to treat myself to a stairlift. I chose Stannah because they had excellent reviews. I made the purchase after Joe, the rep, came. He explained how the stairlift worked. There was no hard sell and he just showed me what they had. You don’t have to push something like that. If you want it, you can see the value. It's a whole unit that you're buying. Joe said they do everything. They manufacture, install, and do any kind of renovation or repair that you might need. You're not going out to a second party for, say, installation and a third party for a repair.

    I needed service once because one remote wasn’t working properly and within a couple of hours, someone was here. I had a new remote and the rep reprogrammed everything to make sure it all worked very well. Everything Joe told me was the absolute truth. They come quickly, have everything on their truck that they might need and they install what they make, which was impressive. They're probably the only ones who do that.

    I have a straight stairlift, the middle level that Joe suggested. I took off all of the extras and didn’t take special covering. It’s perfect for me. But I wanted to take all the safety features that I could. It stops automatically if something is nearby. It’s not too fast and not too slow. I love that it goes up and down by itself and I don’t have to walk the stairs anymore. I was considering an elevator in addition to the stairlift because I have a basement. But I decided that I didn't need that because this stairlift takes me right to the middle of my house. When I get to the top of the stairs, I'm equidistant from both bedrooms on both sides of the house. We have at one side of the house, that was my husband's and mine, and then the other side belonged to our two girls, and there's a bridge that connects them. So when I get to the top, I can look down at my family room on one side and the foyer on the other.

    I was surprised at the price. It was reasonable for the convenience, and the quality seems excellent. Nothing is exposed and you don't see the track that the chair runs on. Everything is enclosed, which I like because I have four curious kittens and two young grandsons. There’s nothing for them to get any kind of injury and get stuck in. It's working great and I wish I had done it years ago. Stannah is a complete package and it’s reliable. I would recommend it to anybody. It’s a good product, and the company stands behind it. It’s been all positive from beginning to end.

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    PriceStaffValue

    Reviewed Feb. 7, 2026

    I love my Stannah stairlift. It's well worth the money. Everything is over the top, but this lift is nicely done. It's sturdy. I love the way it works and that there's a beeping going up and down the stairs. It goes around my staircase because of the kind of stairs I have. I thought Stannah had to take down walls or put a million screws in the walls, but it was nothing like that. It looks streamlined. Also, the installers didn't ruin my floors to do it. They put a couple of steps and screws on the floor and we were good to go. I took a picture and sent it to all my friends because it is a nice chair. It's not in your way, and not in your face. Stannah did a good job. All my friends wanna come over. They can climb my stairs and look at it. It's beautiful.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 5, 2026

    Everyone we worked with was friendly and professional. We installed two stairlifts and both work well. The cost was significantly less than a competitor that we considered. We have had our stairlifts two months and been very happy with them. We encountered one problem (of our own making), but customer service was very good. We spoke with a real person with no wait time and they were able to easily remedy our problem. We highly recommend them.

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    Staff

    Reviewed Feb. 2, 2026

    Stannah provided the service locally. Their installation crew was excellent and very competent. I got the straight stairlift and the quality seems to be great so far. We've got a refurbished one and it's working just fine.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 2, 2026

    Stannah's sales representative explained the different options for purchasing a stairlift and measured and told me what kind of a rail I would need. She was knowledgeable and very helpful. I got a straight stairlift, but it had to have the extender that comes down. Overall, it fits where I put it very well. There was only one person who installed it. He took a very long time. He was perfectly quiet and just off by himself putting it in. The stairlift is expensive but it is of very good quality. When one of my sons who's an engineer saw it, he was very impressed with how sturdy it was. He said that he would have expected it not to forward when you put weight on it but it is very strong.

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    Sales & MarketingStaff

    Reviewed Jan. 31, 2026

    When the sales rep came here, he didn't try to pressure us and talked frankly. It was excellent. He won over a large part of our trust. We got the Siena model and it seems to fit well in our home. The installers showed up at the time they said they would and it only took them one day. Then they showed us how it worked and went into detail about things we needed to be careful about. It seems to be of excellent quality.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2026

    Everything was good with my experience with the Stannah rep. Their customer service was excellent. The installation was perfect as well. They came and did what they were supposed to, when they were supposed to, and did it right. We got the straight style and it works fine. It's model 600. I got the automatic chair that turns and the automatic foot piece too.

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    Ease of Use

    Reviewed Jan. 29, 2026

    We have a narrow staircase that goes around the corner, and our front door is right at the bottom of the stairs. Stannah was the only one that said they could put the chair lift in on our staircase and I'm shocked that they were able to even put it in. They made it work, and the chair lift is very good. My mom uses it and it's very easy to navigate. She loves the chair lift. Without it, she would not be able to get up the stairs to the shower because we have the showers on the second floor.

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    Staff

    Reviewed Jan. 28, 2026

    My wife's getting out of the hospital now and I gotta do stuff for her. When I was going through the internet, I found Stannah Stairlifts and I got one for her. The salesman as well as the guy that installed the stairlift were good. I have a two-story house and the stairlift is down completely straight except for one part. It doesn't go all the way, then they have a little part that goes on the end. It was put in yesterday and the installer did a nice job. I'm happy about the stairlift. I haven't used it, but I'm sure it'll be okay.

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    Ease of UseRates

    Reviewed Jan. 27, 2026

    I researched on the internet, and I was interested in stairlifts because, in the future, in case it becomes too difficult for me to go up and down the stairs, this will be ready for me. I went with Stannah because of its reputation and everything went very well. The stairlift was installed correctly and it fits very well. It's very sturdy and easy to use. It's given me more flexibility to do things I couldn't do before. I use it twice a day, and it's very convenient and very comfortable for me.

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    Reviewed Jan. 26, 2026

    This company sucks! They can take that stairlift and shove it! I only had it for a year and they wanted to give me less than a thousand dollars for a buy back after paying $5,000. The people I initially put it in for never used it. These people are SCUMBAGS!

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Kimberly,

    Thank you for your feedback. We’d like to clarify a few points from your review for transparency.

    Our buyback policy is reviewed and provided at the time of sale so customers have a clear understanding of the process. Stannah is the only stairlift company to offer a buyback, and we strive to provide the best solutions for our customers. Buyback amounts are based on several factors, all outlined in the original agreement.

    We value every customer and want to ensure everyone has a clear understanding of our programs. If you’d like, our Customer Service team would be happy to review your specific situation and walk through the details with you. You can reach them at 1-888-680-4073.

    Sincerely,

    The Stannah Team

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    Sales & MarketingStaff

    Reviewed Jan. 24, 2026

    I had a Stannah stairlift that I bought about four years ago. It dropped dead so I had to get a new one. When I gave the salesman the order, I wasn't aware that it was gonna be a manual thing. The stairlift that I had previous to that was automatic. For the old stairlift, I had a lifetime warranty on the motor and the rail. But I still had to pay $9,000 to put a new one in. According to them, they gave me a special discount. But I really feel that it should not have been $9,000 that I just spent. I'm paying twice for the same facility and it's not really what I had ordered.

    The new one that's in now is more crowded to the wall. It doesn't clear the rises of the stair as much as the other one did. Above all, it doesn't turn automatically when you get on the upper platform. You have to do it manually. When you go up, it's not too much of a problem. But it's more of a problem when I have to go down because then I gotta bend over and I'm going over into the stairwell. If I ever trip, I go down the stairs so it's not right. When the installer put this in last week, he said that the salesman that sold me the stairlift was supposed to get in touch with me but he hasn't got in touch with me yet. I'm not very happy about this.

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    Reviewed Jan. 24, 2026

    We got a Stannah stairlift for a bad knee in the family. It's tighter than we expected, but it's working good. We use it at least twice a day and we love it. Also, the young gentleman who came and put it in was incredibly awesome.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaffEase of Use

    Reviewed Jan. 3, 2026

    I had done a little research on my iPad to see what was the different companies' product. And whatever question I asked, the rep from Stannah answered to my satisfaction. He was upbeat about his company and how it compared with other companies' product. I was sold.

    I read the booklet first and thought I will never remember how to do all of it. But the installer said, "Don't read the book. I'll tell you how." I made myself notes with my mental picture of what I have to do. I didn't even have to use my notes. I just went through the mental picture as I was doing it. It was easy to operate.

    I looked in the booklet to see what I had to do when it made a beeping sound that wouldn't stop. It seemed to be with the battery. I called Stannah and they sent the installer back. My battery pack was bad. He gave me a new one. After that incident, I noticed that wires were out in the middle of the rail that your chair goes up and down on. I didn't know if it would be safe to operate it that way. Stannah had the tech come back again and he was pleasant about it. He fixed it.

    When I first needed to get in contact with Stannah, I had no contact information. There's no installer's name and number. There's no service department. I got my card that I thought, "The salesman gave me his business card and it has his cellphone number on." I also looked up the customer service number on my iPad. That was the number I called, which got me help. It would have been helpful to have those numbers before the installer left. Other than that, they got me going without making me wait for a repairman or the installer to come back. I'm pleased.

    Stannah's quality seemed better than the others that you could purchase. It's well-made and sturdy. They thought of how to make it efficient. It has metal parts instead of plastic.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Jan. 3, 2026

    If anybody asked if I would recommend Stannah Stairlifts, I would say it all depends on what size you are. If you're a little person, 100 pounds, no problem. But if you're a big person, find someone else. Stannah had the most advertisements and they had a friendly salesman. I got a curved stairlift installed indoors. Stannah installed it in one day. I'm 6'3", a big guy, and the seat is too small for me and Stannah said they don't have any options to go to a bigger seat. So at $13,000, I can't use the stairlift unless I have someone helping me into the chair. I thought I would be able to do this myself. The people were great, but they did not tell me about having the seat being too small. I had to find out after they installed it. That was a big letdown. Also, the price was very high for a used stairlift. There were no incentives or coupons for the elderly or paraplegics. It's just full price across the board.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Joseph,

    Thank you for taking the time to share your experience with us. We’re glad to hear you had a positive interaction with our team.

    Our stairlift do offer a level of adjustability; however, the amount of adjustment available is often determined by the specific layout and dimensions of each individual staircase, which can create certain limitations.

    As a brand built to serve seniors and individuals with mobility needs, we do not offer senior discounts. Our pricing is structured with our customers’ needs in mind and reflects the customization, safety features, and ongoing service provided with each Stannah stairlift.

    We appreciate your feedback and encourage you to reach out to our Service team if you’d like to discuss your experience further or explore any available options.

    Sincerely,

    The Stannah Team

    Verified purchase
    Staff

    Reviewed Jan. 3, 2026

    My parents liked Stannah's feature of the automatic retracting base rail. It fits good except if you have to get by it. It's tight. It doesn't attach to the wall and attaches to the base when we don't need it. Hopefully, the damage won't be that bad to where it went through the carpet. My parents are happy. The stairlift has helped them.

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    Response from Stannah Stairlifts

    Hello,

    Thank you for taking a moment to share your experience with our stairlift. We're delighted to hear that the retractable rail has met your needs effectively. It’s fulfilling to hear the Stannah Stairlift is a great fit for your father's with the mobility he needs!

    If you ever have questions or need further assistance, please don’t hesitate to contact us. We'll be more than happy to support you.

    Warm regards,

    The Stannah Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 3, 2026

    I got a chair straight up the stairs indoors type of stairlift from Stannah. They were highly recommended. It was for my father who needed it. The sales visit was great and the installers were very professional. The stairlift fits very well and is very easy to use. It gave us the convenience of getting my parents upstairs if needed.

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    Customer Service

    Reviewed Dec. 22, 2025

    We chose Stannah because it was one of the better ones. The installation went very smoothly. The stairlift’s compactness is good. It's safer going up and down the stairs now. It's made a big difference.

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    Customer ServiceStaff

    Reviewed Dec. 22, 2025

    I had a small Stannah stairlift down to the basement for years, and I had a good experience. I never had a problem with it, but this recent one has loads of problems. It doesn't go and I have to turn the key.

    I almost didn't have anybody else to fix it because of your secretary. She didn't want to send anybody out because she said she didn't have my name in her computer. I finally convinced her to send someone out.

    When it works, it's great. I’m 97 and it saves me from walking the steps. I have to pull the key every now and then, but I shouldn't have to.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Dorrice,

    Thank you for taking the time to share your feedback. After reviewing our records and speaking directly with our team members, we would like to clarify points mentioned in this review.

    In August, we were contacted regarding a stairlift that had been purchased independently and installed by a family member. As discussed at that time, Stannah has specific policies regarding self-installed lifts, as they present safety risks to both the user and our technicians. When our technician attended, the lift was found to be improperly installed and required work to bring it up to Stannah safety standards.

    In November, a separate stairlift was purchased directly through Stannah and installed by our certified technicians. That installation was completed correctly with no issues identified. A few days later, you contacted us regarding the remotes, and a technician was promptly dispatched to address that concern. Additionally your stairlift remained fully functional at this time. No further service requests were received for this lift following that visit.

    We appreciate you sharing your experience and believe this context is important for clarity. If you have any additional questions or concerns, please contact our office directly so we can assist you.

    Sincerely,

    The Stannah Team

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 22, 2025

    The Stannah people were nice and did a good job. The stair lift is good if you need it, and if you don't want to walk up the stairs, like us. It's a little slow for my taste and should go three times faster, but you don't wanna knock the old people off, I guess. It's a very good product. We like it, and we're very satisfied with it. I would recommend it. I tell the neighbors, "10 cents you can ride up and down my new stairlift."

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your experience with the Stannah stairlift. It's wonderful to hear that your wife finds it incredibly useful, and we enjoyed your story about discussing it with the neighbors — it certainly adds a bit of fun to a very practical addition! We're glad the installation was seamless and our team provided courteous and efficient service.

    While it's understandable to wish for faster movement speed, we're dedicated to prioritizing safety in every aspect of our stairlift designs. We appreciate your recommendation and are confident the stairlift will continue to meet your needs effectively over time. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Thank you for choosing us for your home mobility solution.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Dec. 22, 2025

    Stannah was the first company that responded to us, and we were impressed with their pedigree. They operate in several countries, and they've been doing this for several decades, so we were happy that they had that track record.

    We live in a condo, so we had to get permission from the association to install the device, and part of that was getting the permit from Stannah and they did that very quickly. The turnaround time from the time we ordered the lift was about a week, so it was pretty prompt. We had no problem with the installation. The guys showed up, installed the rail right on the stair treads and they didn't have to attach to a wall or anything like that. It took three hours to complete the installation, and it's been working fine ever since. We're very satisfied.

    There’s a warning light on the device that tells you whether it's operating properly or not, so I called them and they got right back to me, explained what I needed to know and I was reassured. It’s expensive, but you get what you pay for. We paid more at the front end, but then we don't have the headaches of maintenance and things breaking down.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Dec. 20, 2025

    I looked around for a couple of years at different brands and types of units, and Stannah seemed like the best combination. I like their approach, and the sales representative who came by was very informative and friendly. The whole staff was friendly, which made me lean toward them.

    I had a straight stairlift installed inside my home, specifically to get from the first floor to the basement. My house is a cape style with a relatively narrow stairway. The installation went very well, and the team was very accommodating. The stairlift is comfortable, quiet, and functional. My stairs required a special modification at the bottom rail so it folds neatly against the wall when not in use, allowing anyone to walk past easily. These features were exactly what I was looking for to meet my needs.

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    Coverage

    Reviewed Dec. 20, 2025

    The Stannah stairlift is for my mom and she’s learning to walk again, so she really hasn’t had the chance to use it. But she had her first trip up and down today when the physical therapist was showing her how to use it, and she said it’s nice. We had a little problem at the beginning when the plastic thing at the bottom that goes up to the track broke and pushed up against the sensor, so it wouldn't move. They had to come back and fix it. The only thing is they're not open on the weekends.

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    CoverageStaff

    Reviewed Dec. 20, 2025

    I purchased the stairlift for my mother, who is 100 years old who wouldn't have been able to get into her home. She feels great about it. The installation went great. The installer had to troubleshoot quite a bit to get the chair working, but he made sure I understood how everything worked and what to do in case there was an issue, which I really appreciated.

    The stairlift fits well in the stairwell. It’s a straight, outdoor installation and so far, it’s been working great. We haven’t had ice yet, but the installer gave us helpful tips on what to cover the track with in case of snow or an ice storm, which made sense.

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    CoverageSales & MarketingPriceStaffRates

    Reviewed Dec. 20, 2025

    We had a Stannah stairlift and it broke, so we just replaced it. The one that broke lasted for 24 years, so we were quite pleased with their product.

    The sales representative we had for this purchase was the same one that we had back 24 years ago. He remembered us. He was very professional in his presentation, told us about the new ones we're doing. He had what we wanted, so we bought it. The installer did all the work, and was in and out in two hours. He knew what he was doing and did a good job.

    This new one is quieter than the old one. It's straight up and down, from the first floor to the basement and it fits fine. It's perfect and we're just very pleased. The people were very personable and professional. We recommend Stannah to anybody who seems to be looking for a chairlift. The price was reasonable compared to what we paid 24 years ago. Inflation and price increase. We were happy to pay it and we're very satisfied.

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    Verified purchase
    Customer ServicePriceStaffRatesTransparency

    Reviewed Dec. 20, 2025

    Stannah Stairlifts wasn’t the cheapest option but their price was well-positioned among the three companies I considered. I did some research online about them and it seemed like they were the best choice. The installation process was smooth, and the installers did a fantastic job. I feel the stairlift is safe and fits well in our stairwell, which is particularly important as my wife loves it.

    After agreeing to proceed, there was a silence of about four weeks with no updates. While I was informed the process would take 4 to 6 weeks, a follow-up call or email during this time would have been appreciated. Despite this, the overall experience with Stannah has been positive, and I would recommend them to others.

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    Sales & MarketingStaff

    Reviewed Dec. 20, 2025

    The salesperson I worked with was a good salesman. He was personable and knowledgeable, and if we had a question, he had an answer for it.

    I had a straight stairlift installed inside my home. One installer came and he took his time and was very good at what he did. He showed us how to operate the stairlift and explained what he was doing, including where he was connecting the battery.

    The stairlift was installed for my husband, and my favorite feature is that I feel comfortable with him going up and down the flight because he’s sitting on the chair.

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    PriceEase of Use

    Reviewed Dec. 20, 2025

    We're both in our 80s and our limitations on the stairs are just unbelievable. We have a flow of stairs going down to the basement, and then upstairs to the second floor. So the stairlift is necessary to keep living in the same house. Stannah got a good name for it. I knew it was more money, but the salesman had a good sales pitch.

    We have two stairlifts that goes straight up and down. The installer showed us how to work it, but it’s so minimal that you figure it out yourself. I was surprised that it's pretty straightforward. Whatever they've got, they got it working right. So far, it's working great. We’re happy with it. The stairlift give us a lot more freedom. We're definitely gonna be staying in the house here.

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    Sales & MarketingStaff

    Reviewed Dec. 20, 2025

    I have the stairlift for my own use because I was having trouble walking. The sales representative was very good, kind, informative, and lowkey. The installer was here for a couple of hours, showed me how to use the stairlift, explained what to do if there were any problems, and left me with an instruction booklet.

    The stairlift fits well in the stairwell. You can still walk down the side, and I use the remote control to move the chair to the top or bottom of the stairs. It’s doing the job for me and performing as well as it could. Overall, it’s made life easier for me.

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    Verified purchase
    Staff

    Reviewed Dec. 20, 2025

    We love our Stannah stairlift. It has made life so much better. My husband is recovering from surgery, and he’s got other issues, so he needs it. Installation was excellent, no problem. The installer came, explained everything and he was wonderful. It took him a long time and it’s a long process. But the stairlift works great. We have the straight one. It doesn't turn or anything, and it goes down to the garage. We have absolutely no issues with it.

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    Staff

    Reviewed Dec. 20, 2025

    I was looking for a company that offers chairlifts because my wife was being discharged from rehab, and I needed to have one installed at home before she came back. I did look at other companies, but what stood out to me in Stannah was the option to lease the stairlift. After a certain period of time, I could choose to continue or not.

    The representative came to my home for the presentation and it was very informative and did not take very long. The installer who came was great, and there are no problems at all. The installation took about three or four hours, and they walked me through everything and showed me how to use the stairlift. The stairlift fits fine in my stairwell and goes straight up and down.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Dec. 18, 2025

    I called five places, and Stannah responded the best. I also looked into them a little bit and they seemed like a good outfit. The installer did a fast job, was very neat, and explained everything to me. I was very satisfied with the job he did.

    I wasn't happy with the price, like $1,000 a step. But so far, so good. I have used the stairlift three times to get upstairs, which I wasn’t able to do for a year now.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your experience with Stannah. We are delighted to hear that our team's quick and informative response stood out to you and that the installation process went smoothly. It's great to know that your stairlift is working well and solving your accessibility concerns within your home.

    We appreciate your recommendation for others to try our stairlift! Your feedback is invaluable in helping us maintain high standards. If there's anything you need, please don't hesitate to reach out.

    Sincerely,

    The Stannah Team

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 13, 2025

    The Stannah installer, Jacque, showed up on time and did an excellent job. He took his time and did everything to make sure that the install was done right. He was very professional, and we were happy. I have an indoor, straight stairlift. It works fine.

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    Sales & MarketingPriceStaffRatesValue

    Reviewed Dec. 13, 2025

    I purchased stairlift for my mom. We met the sales representative, Joseph, and it was a great meeting. My interaction with sales representative was good and eventually led me to make the purchase. The installation team was nice and good. They answered a couple of questions that I had.

    My mom is traveling right now and once she’s back, we’ll explore it more. Everything looks good. I tested it myself. It is a smooth ride. I like it. It is made for elderly people to make them feel comfortable, which is definitely the key feature that even I was looking for. It's perfect. The quality is very robust, and the rail is made of steel. Additionally, the material looks strong enough to hold the weight.

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    PriceMaintenanceStaffRates

    Reviewed Dec. 13, 2025

    When I first heard of Stannah, I had purchased an Acorn from my mother, but in haste, because she was dying and I needed something quick and they recommended that and I just didn't do any research. Afterwards, we did some research for my aunt and saw Stannah. She purchased a curved stairlift in New York and has been happy with it. The reason why I chose Stannah was because they have the proper size for the kickback. My sister is overweight, so we chose the 350 chair so she could safely use the kickback rail. And you also offered an installment plan.

    The installation process was fast. The installer was excellent and polite and worked for about four hours. We like the stairlift but it is a little wide. I would’ve like it slightly thinner on the regular stairs, but it’s not that a big of a deal. It impacts my life by making it easier for me to go upstairs. I felt I couldn't go upstairs at all. I like that everything's automatic so that it's easier. Nobody's going to get hurt. I just feel safer that my sister's going up and down, less stressful. She feels safe too. The chair is nice and comfortable for her.

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    Sales & MarketingStaff

    Reviewed Dec. 13, 2025

    I’m 75 years old. We live on the second floor of our house, and it’s a struggle sometimes just to carry the groceries up the stairs. I needed a stairlift, and the sales representative at Stannah Stairlifts explained the details of the stairlift and how the installation would go.

    The installer was very courteous, cleaned up after himself, and showed us how to use the stairlift. He also hid the wires neatly. Our stairwell is 42 inches wide and has a handrail, so the lift sits an extra five inches away from the wall, but we still have plenty of room to get through. The lift can be parked on the second step and used with the remote. The stairlift is sturdy, everything works, and I’m happy with the installation.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2025

    My niece and nephew wouldn't let me get a used stairlift so I had to go searching. I put my brother on the search and we came up with Stannah. We called them and they set up a date to come and talk to us. The representative from Stannah was very entertaining and informative. He was upfront and showed us how it works. The installer was great. He went about his business and wouldn't even take a glass of water from me. When I offered him lunch, he declined and said he needed to keep working.

    The stairlift goes up and then turns when it gets to the top so I can get off. My husband had a problem with it but I didn’t. Overall, Stannah is a great company. I was very impressed with everything. I can't find anything to complain about, except the laundry baskets are too big to sit on that chair and bring it upstairs for me.

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    TechPunctuality & SpeedStaffResolution

    Reviewed Dec. 10, 2025

    I’d say the Stannah Stairlift is pretty good, I use them all day. I use the stairlift all the time, it gets me up and down the steps and I haven’t fallen off the rail, so it's working like it should. The installers were nice. I had a little problem, and they came and fixed it right away, so I'm satisfied with them.

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    Sales & MarketingStaff

    Reviewed Dec. 10, 2025

    I chose Stannah because their features seemed to align best with my family’s needs. The sales representative and installer were very pleasant. They were very professional and I highly recommend them. We’ve only had the stairlift for a few weeks, but it seems to be working fine and feels like a good product so far. I don’t personally use it, my dad does but the power swivel has been very handy for him

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    Customer ServicePricePunctuality & Speed

    Reviewed Dec. 10, 2025

    I had a Bruno in the home for about 20 some years, and it was failing. Stannah was the other company I called. Being similar products, the Bruno cost more. So, I went with Stannah. The Stannah has the same footprint as the Bruno that I had before. The only difference is Bruno had a more comfortable seat. It was faster to go up and down. They both had all those safety features.

    We got the Stannah with the automatic extended rail. When the chair is up or in a stored position, that last 3-footer rail retracts, which is a nice feature. But that was additional to the base cost.

    One of the odd things we do not like about it is when you come down with the chair, it'll beep until you use the remote and make the chair go up about five or six feet. That signals the extension to retract. I think since that chair has to do that, there should be a home button to press so you can walk away and the chair will automatically go to a set point where it needs to be.

    Right now, we come down with the chair and we have to stand there with the hand remote and move the chair up some 10 steps. I actually put a little piece of white tape there so I know as long as the chair is above that line, it's good to go. But when it sets at the top, that's not an issue, it's only at the bottom that you have to put it to what I call a home position. I think with technology, there should be a button not only on the chair, but a button on the remote that says home. And you press that, you can walk away rather than just standing there and waiting for the chair to go up to that magic spot. That's my complaint about the chair.

    T he seat is too hard. It was supposed to be the upgraded newer seat. Apparently, the older seat had more cushion and the newer seat has only a small amount of cushion. With my sciatic, I find that seat uncomfortable. Other than that, it's fine.

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    Punctuality & SpeedStaff

    Reviewed Dec. 10, 2025

    The Stannah representative came out, initially, took measurements and explained everything very well. He was lovely, and it was a very good experience. The installers were wonderful. They came right on time, and they were done in two and a half hours.

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    CoverageMaintenanceStaff

    Reviewed Dec. 10, 2025

    My parents needed a stairlift and Stannah is pretty good quality. Installation went well. One time we had a mishap because it stopped working, but they sent a technician out to fix it, and so far, so good.

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    TechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Nov. 30, 2025

    We had a problem with some mobility issues on stairs and Stannah visited us early last year. They showed us their product and it seemed reasonable, plus it’s locally made here in the Massachusetts area. Dealing with the reps was quite positive. I had one relationship discussion with them after their visit. They gave me a quote a little over a year ago and they told me that they were going to give me a discount after a period of time. When I checked with them again, they said the discount was no longer available, which disappointed me a bit. But I still went ahead with their original pricing.

    The installation was done quite effectively within a day. The nature of the hardware was explained to me very well. As well as the warranty. They installed it fairly quickly when I needed it installed. It was great that they were able to install it during the period of time between when I injured myself on my stairs and came home from the hospital. Within a two-week period, they had it up and running. The stairlift goes straight up and down, and I felt comfortable right away with using it.

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    Staff

    Reviewed Nov. 29, 2025

    I have a bad knee and I was having a hard time with stairs. I went online and looked at companies that had stairlifts. I liked what I saw with Stannah’s and I ended up purchasing from them. I got the lift that lets me go straight up and straight down. And there’s room for somebody to get by me. So far, the lift is functioning great. It helps me get up and down the stairs without having to get help every time I want to go up or down.

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    PriceStaffRates

    Reviewed Nov. 28, 2025

    Stannah is a very nice company. They did everything on time and their price was right. They gave us a very clean and professional installation. I also like that you can pay off the stairlift without interest in a few months. So far, the product is very good. It takes up some room, but it's outside of the house. I need it for my mom and it helps a lot. I can get my mother out of the house with it and she's happy with it. She's 95 years old and has dementia.

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    TechPricePunctuality & SpeedStaff

    Reviewed Nov. 27, 2025

    We felt that we needed a f stairlift or getting to our second story more comfortably. Since Stannah could install one fairly quickly, we went with them. Their reps came out to do the presentation, which took about an hour, and they were informative and straightforward. Then, less than 10 days after we made the purchase, they did the installation. They said what they were going to do, and they did it. We got the straight up and down stairlift and so far, its quality is what I expected. It was more expensive than the other company we explored but it's been a positive addition to our lives.

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    Customer ServiceSales & MarketingEase of UseHonesty & Transparency

    Reviewed Nov. 26, 2025

    Safety is a big thing and the staircase is steep. By chance, I got Stannah. I called them, they came in, and I was satisfied with the salesman. I felt like he was being very honest and straightforward. He also didn't try to sell me anything I didn't need. The lift fits fine in my staircase but if a tall person wants to sit on it, it'd be tight because the stair’s very narrow. Other than that, the lift is easy to use and I have no problem with it. It makes everything easier and safer.

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    Sales & MarketingStaff

    Reviewed Nov. 4, 2025

    I was shopping on the internet looking for a stairlift and I selected Stannah from all the other ones because they seemed the only one that makes stairlifts. The rep who did the consult was great. He asked me all kinds of questions. I'm handicapped and he spent a lot of time measuring things out and got the right configuration for me. I have two corners. My stairs go around one corner, then they go to the top, and then around another corner. For the install, a couple of guys came up from New Jersey to put the stairlift in and they knew what they're doing. I had a beautiful installation and I can't say enough for the crew. They do excellent work and the stairlift is working fine. It's been about two weeks now that I've been using it and I'm quite satisfied with it.

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    Response from Stannah Stairlifts

    Thank you for sharing your experience with Stannah. We're ecstatic to hear that from consultation to installation, our dedicated New Jersey team successfully met your expectations. It's rewarding to know that their attention to detail, particularly with customization like your two corner turns, left a notable impression.

    We're delighted your Stannah stairlift is fulfilling your mobility needs and bringing ease into your home. Your high recommendation means the world to us, reaffirming our commitment to quality and customer satisfaction.

    Please don't hesitate to reach out if there's anything more we can assist you with in the future. Thanks for choosing Stannah.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 4, 2025

    I would recommend Stannah to anyone. So far, we have it a couple of weeks and my husband and I are satisfied. It's great. Before we got it, I looked through the internet and then I kept on having different people come. I hired Stannah because they were the one that I felt satisfied with and they were professional. The installers did their work. There was no wasting time in between. Before they left, they explained everything to me. They also told me to just call them if there are any problems. The first day, I did call them because I couldn't understand why it wouldn't move, but it was because we didn't wait for the top of the bar to stop. Right away, they said just to reset that button down there and it's fine now.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Sharon,

    Thank you for choosing Stannah, and for sharing your experience. We're delighted to know that you are satisfied with the professionalism of our team. It's our priority to ensure everything is explained thoroughly, and we're glad to hear that our team was able to assist you effectively with the adjustments needed for your Stannah stairlift.

    We greatly appreciate your recommendation and are thrilled to hear that both you and your husband are pleased with the stairlift. That initial satisfaction means a lot to us, and we aspire to continue meeting, or even exceeding, your expectations.

    Should you require any assistance in the future or have any questions, please don’t hesitate to reach out.

    Warm regards,

    The Stannah Team

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 4, 2025

    I never heard of Stannah until my neighbor told me to come over and had me try their stairlift. She said that it was fabulous. She told me that she got it for her husband and that it was so much better than Acorn. She said she would absolutely recommend Stannah as the only person to call. I sent her name to the person who came to the house because I heard that they may get a bonus of $200.

    During the sales visit, we had a medical emergency and I had to be out of the house but my sister was here. She raved about how wonderful the person who came was. I spoke to her on the phone and she was very good. One of the big reasons we totally decided on it was because we tried calling three companies and she was very business-like, but also treated us like we're human beings. The installer was great. He was in and out in a few hours and was very personable. So far, my mother who is not able to do the stairs at all has used the stairlift a couple of times just to go downstairs to get outside. It's great. She gets in it well and she can go down the stairs and then come back up.

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    PriceStaff

    Reviewed Nov. 4, 2025

    I was looking for stairlifts online and Stannah looked the nicest to me. Gene came out for the sales visit. He was a very nice person. He answered my questions. At the time, I wasn't ready. In fact, I just had it done recently and my mom still hasn't been over. My mother may never use it, but it is for her. It makes me feel a little more secure that if she ever wants to come and live with me, I'm ready for her. It may have been a very expensive thing to add to my house that will never be used by her.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 4, 2025

    I had Acorn and Stannah come in, but friends of mine in the neighborhood got a Stannah chairlift, so that was what I went for. Two men came for the installation and they were very efficient. They knew exactly what they were doing. They've done it many times before. They explained everything, and I couldn't be happier. It's just that I'm surprised that the salesperson, Michelle, never called me back after it was installed to see if I liked it or if there are any problems. Other than that, while the stairlift is expensive, so far, the quality is very good. It has been very helpful, too. I should have done it two years ago.

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    StaffRates

    Reviewed Nov. 1, 2025

    My sister recommended Stannah Stairlifts and I went with this company because their stairlift turned automatically. It also had an automatic release of the footlift, which our chairlift did not. That was purchased from another company. When the stairlift was installed, the people who came were very good. They were very professional, informative and clean. It was a good installation, and the stairlift looks very well-built. It's a solid piece of piping from top to bottom and the way the guys described it to me, it's custom-made in Europe. It's shipped over in pieces and then they put it back together while they're here.

    The person using the Stannah stairlift is 95 years old and she's learning how to use it. I'm there helping her to learn and she's getting more comfortable with it. The stairlift performs nicely and smoothly, but there are some improvements that I would like to make on that. Stannah has the on and off switch far away from the elderly person that's trying to reach it when it's at the top of the stairs. It's on the left-hand side of the chair, which should be on the right-hand side so the elderly person can turn it on and off easily. Other than that, Stannah is good.

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    Customer ServicePriceStaff

    Reviewed Oct. 30, 2025

    I saw a truck pull into my neighbor’s driveway, saying "Stairlift." I didn't recognize Stannah. Finally, two months ago, I saw my neighbor and I said, "We're gonna get a chairlift. Who do you recommend?" He said, "Stannah." I've never heard of Stannah. If it hadn't been for him, I would probably would have gone to another brand.

    I called Stannah last week and said, "You have a referral program. You should send a referral amount cash to my neighbor, because if it hadn't been for him, I never would have ordered Stannah. I've never heard of it."

    My stairlift works very nicely and it’s of good quality.

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    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Oct. 30, 2025

    Stannah Stairlifts is a very good company to work with. It was the price and the level of knowledge of the salesperson that sealed the deal. The stairlift is great. My aunt is 89 years old, so we've had to practice a lot. But the technicians who were out there were very compassionate and patient with her, showing her how to use it, and they left comprehensive instructions in a booklet. I've spent a lot of time with her operating it and it seems to be a good machine. I'm happy I went with Stannah.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 30, 2025

    We use the Stannah stairlift about four times a day since it was installed a week ago, so it’s getting a lot of use. Installation went well. They came on time, they weren’t noisy and they walked us through how to use it. It's comfortable except when it gets to the top of the stairs, it seems to hit a piece of the wall, and I don't think that should happen. So, we’re gonna ask them to come back and check it.

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    Sales & MarketingStaff

    Reviewed Oct. 30, 2025

    I did some research and Googled different stairlifts, and that’s how I found out about Stannah. The sales visit was good and very informational. We learned a lot of stuff we wanted to know. We had all the information we needed to decide, and we chose to get it.

    Installation went well. The guy who did the job was wonderful, it took him about four hours, and he really knew what he was doing. The stairlift works very well. My wife doesn’t like the beeping at the bottom and top of the stairs, but that’s just the way it is. I’m very happy with it.

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    PriceStaffRates

    Reviewed Oct. 30, 2025

    Our Stannah stairlift has worked good so far even though it is a used unit. It’s a straight one and it's for my mother-in-law. Installation was easy and very straightforward. The installers were professional, cleaned up after themselves, and demonstrated the stairlift

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    TechStaffRates

    Reviewed Oct. 29, 2025

    I got the stair lift with Stannah because I have COPD. When I come up the stairs, I have trouble breathing. Coming home, especially with groceries, I gotta make four or five trips up those stairs. It kills me. There's no problem once I’m upstairs already or when I get down the stairs.

    We had three guys come. The one that sold this seemed to be more knowledgeable. The installer came and put it on the railing side, so my son-in-law will come and put another rail. It’s a pretty big machine. When I take the garbage down on my lap, I’m almost touching the other side. If people wanna get by, they can get by, but it’s not easy. When I’m not using it, I fold it all up against the wall. But I still don’t see that there’s a lot of room for people to go down. That makes me nervous, and that’s the only thing I don’t like. There’s no problem starting it. I just put the foot thing down and press the button, and I go down.

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    Customer Service

    Reviewed Oct. 22, 2025

    I had seen Stannah on the internet because I was looking up chair stairs near me. They were the only company I contacted. The customer service I received when I purchased it was good. They came and installed the chair lift, and it was a very good experience.

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    PriceStaffRates

    Reviewed Oct. 22, 2025

    We've had Stannah for less than a month. The quality of the stairlift is good. It could be a little less protruding when the arms are down and out so you can walk by it easier. But the arms go up, so it's workable.

    The installation was fairly quick and good. No major problems at all. The installer was also very good when we got to testing it while he was here. It is helpful for me. We paid Stannah 6,400. We could have got it for 4,800, but we thought Stannah was a little bit above the others.

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    Tech

    Reviewed Oct. 21, 2025

    The installers did a very good job. But we had to get some adjustment done because I’m in a wheelchair. They came back and did it after a week. It only took a couple of hours. The stairlift is doing pretty good right now. We have no problems and are happy with it.

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    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 21, 2025

    My mother is already using the stairlift all the time, so the quality is great. We chose Stannah for their reputation and customer service was great. The installer was outstanding.

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    Customer ServicePriceStaff

    Reviewed Oct. 21, 2025

    We had a Stannah chairlift for my mom 15 years ago. And now, my sister needed a lift, so we just went back to Stannah. The installation was perfect.

    It didn’t take as long as expected. They said it could take up to six hours, but it was done in three hours. The installer got in, did the job, cleaned everything up, then showed me how to use it. Everything was great, but it is expensive.

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    Reviewed Oct. 21, 2025

    My muscles are gonna deteriorate so I needed to do something. I talked to some companies and they didn’t think they could install a stairlift in the conditions that I had here. When Stannah came out, they just said, “We can do this. It’s gonna work.” Some things were of better quality than the other things that I had seen, like the rail at the bottom that moves. The other ones seem a little more flimsy. I’m an engineer and I look at these things. Stannah had a retracting rod and retractable rail, and I like the way that they retracted better than the other ones. Those are the reasons I made the decision to choose Stannah.

    One of the other reasons I put the lift in is because I had difficulty getting up and down the stairs. I was limiting myself to leaving the house because I have to get to the bottom of the stairs to get into my car and go. Because I had some fear about climbing those stairs, I didn’t go out as much as I could have. I purposely combined tasks together so I had to go up and down the stairs once and then do a bunch of things. Now, I’m more comfortable functioning outside the house because I can get down to the car and get back up without concern.

    The system works fine. The only thing is I read in the literature that the seat height was adjustable but it’s just a little bit low. At the bottom of the stairs, it’s fine. When I get to the top of the stairs, it’s a little low. I have to work at getting up out of it. I tried to put a pad on it and that helped some. But if it could have been raised another two inches, it would have been great.

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    Response from Stannah Stairlifts

    Thank you for taking the time to share your feedback about your Stannah stairlift experience. We're delighted to hear that the installation went well and that you're impressed with the design features, especially the retractable rail. It's heartening to know that the stairlift has positively impacted your daily life by providing newfound freedom and peace of mind for your stair navigation needs.

    We have let our Customer Service Team know about your seat adjustment and someone from the team will be reaching out shortly. In the future if you need anything please reach out to them at 1-888-680-4073. We are always here to help!

    Sincerely,

    The Stannah Team

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 21, 2025

    The Stannah Stairlift consultant was very professional and friendly. I had two stairways done by them. The first installation was easy and handled by two guys, one of whom was the training guy. They got the work done within a couple of hours. During the second installation, another installer came and was there all day. It is unclear though why the second installation took so much longer. Overall, they were easy to work with, the quality of the stair lift is fine, and my husband can now move around more easily.

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    Sales & MarketingPriceRefunds & PayoutsRates

    Reviewed Oct. 8, 2025

    My mother is 95 and was having some knee issues. It's time for a stairlift because it would be easier on her. I went online on some site that was like, "What's available in your area?" You put in all this information and Stannah came up. My mom looked online at the reviews. She looked at the price, talked to some friends who had stairlifts, and found out what they paid. Said, "This seems to do the trick and gets good reviews. So let's go with this one." It's working very well. My mom is happy that she was able to go down and do laundry yesterday for the first time in a while because she didn't have to worry about carrying anything. Hopefully, it'll give her more freedom to get out and enjoy the time she has versus being stuck in the house because you don't want to take the stairs up and down.

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    Response from Stannah Stairlifts

    Thank you for sharing your experience. We are delighted to hear that your mother's Stannah stairlift has brought her increased independence and improved her quality of life. It's pleasing to know she can move easily around her home, enhancing her daily experiences.

    Thank you for choosing Stannah; we are grateful for the opportunity to support and empower your loved ones.

    Sincerely,

    The Stannah Team

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    Sales & MarketingStaff

    Reviewed Oct. 7, 2025

    I was looking at different stairlifts online, and Stannah had the best pictures. When the salesman came out, he had the best demonstration, and it looked like a quality product. So, I went with them. The person I dealt with was very pleasant. He was informative and friendly. The lift installed is fine, and you can fold it up so people can get by.

    Performance has been good, but today it did not seem as smooth. When you go all the way up, you have to press again to go a little more. Otherwise, it does not go on a number 2. Still, it is wonderful. I used to dread having to go downstairs and come back up. Now, it does not matter. Also, I’m looking forward to the ride. I get to carry my groceries up in my lap instead of having to walk them up the stairs and carry them. It has made life really simpler.

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    Response from Stannah Stairlifts

    Thank you for taking the time to share your experience with Stannah. We are delighted to hear that you had such a positive interaction with our team. It's heartwarming to know that our stairlift has brought ease and added functionality to your daily routine.

    We have alerted our Customer Service Team know about the issue you are having and someone will be reaching out. In the mean time if you every experience any issues give us a call at 1-888-680-4073.

    Sincerely,

    The Stannah Team

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    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 7, 2025

    We were looking for highly recommended stairlift companies because my mother-in-law is finding it increasingly difficult to move up and down the stairs. The sales visit we had with Stannah was very pleasant. It fits well into the stairwell. It sticks out into the stairs but it’s not obtrusive at all.

    Having the lift was a vast improvement. My mother-in-law is not struggling to get up and down the stairs which means she has more energy for other things that she’s been falling behind on. She’s been pretty happy with it so far. Slow is safe but she said that if she was getting ice cream, it’s gonna be half melted by the time she gets up. But these statements are made with tongue in cheek.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 4, 2025

    We put two chair lifts in our home as both of us have difficulty up and down stairs. My husband does the laundry each week and it has improved his safety greatly. Both the sales rep and the installer were great. We had a slight issue with one of the units, but Wil the installer took care of the issue quickly.

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    Sales & MarketingPricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Oct. 2, 2025

    We needed a new stairlift since the old stairlift was broken and it wasn’t working out, so I put a lot of information on Facebook, looking for a place to do business with and we also interviewed a lot of people and felt that Stannah had what we are looking for at the right price and they seemed to be a reasonably honorable people.

    The presentation was very nice. The gentleman came to our hose, looked what had and understand what our needs and was able to answer all of our questions. We also wanted the new one installed a little differently than the older one. He was very positive without being pushy. He was not in-your-face kind of a guy. What we appreciated was that he told us the price, the cost and everything right up. And there was none of this foolishness “Sign now, and get discount.“ Nothing like that. It is what it is, and we appreciated that honestly.

    The worst part was waiting for it to arrive from the time we ordered it. It wasn’t long, about two weeks but we really need the stairlift. So, getting upstairs was a struggle.

    When the installation came, the gentleman who installed was very nice. He went over everything with us, answered our questions. He was extremely clean, made a few adjustments that we wanted that were different from the other one had been installed. He was just a perfect gentleman. Really good experience.

    The stairlift itself is straight and 13 stairs high and it appears to be very good quality to me. As good as what we had. And I'm very happy with it the way it operates and all. It's a good purchase.

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    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffTimeliness

    Reviewed Oct. 1, 2025

    My mother is 95 so we put in a stairlift. The salesperson and the two installers were very helpful. Once it was in, we were told we could decide within seven days. If we didn’t like it, we would get all our money back.

    They also wanted to make sure that everyone knew how to use the chair. They showed us how to use it and then my mother went down first and then I went. She was scared but the installer said not to worry. I tried to get her in the next day but she wouldn’t do it. It had a railing attached to it so she used that to get herself down the stairs. Unfortunately, they had to uninstall it. But other than that, I had a great experience with them.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 1, 2025

    I went to ConsumerAffairs website and put in what I was looking for. They gave me suggestions of what would fit my need. Stannah was a suggestion so that’s why I went with it. The customer service was very good. The rep was knowledgeable and seemed to know what he was doing. When I gave him a little information, he seemed to anticipate my need and it was exactly what I wanted.

    The technician that they sent was neat and respectful. When the stairlift was installed, I watched him use it and he instructed me how to do it. The price is expensive though. But I’d give them 10 stars because they were wonderful.

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    Customer ServiceStaffRates

    Reviewed Sept. 30, 2025

    Two people I know have had Stannah stairlifts and they were very satisfied, so I said I would get one too. The installers who came out were good and everything went well. I decided to rent the stairlift because there are other things I'm concerned about and I'm not sure what's going to happen. But the price was fine. Also, the stairlift is very good and I would recommend it.

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    MaintenanceStaff

    Reviewed Sept. 30, 2025

    The gentleman from Stannah that was here, Greg, was very professional. He answered any questions. He was very polite. He didn't even take any breaks. He just kept on working right through the time, and it took him 15 minutes less than he said it might. He set it up and showed us how to do it, and we tried it ourselves. He asked us if we had any questions. He had made one little adjustment on something. I was very happy with his service.

    We like the stairlift a lot. I've seen other ones that they advertise, where you can just stand on it and then hold this lever, and it goes up while you're standing, but it doesn't really look like that would last long. My wife and I have talked, and we're definitely glad we picked the one that we have. I have been recommending Stannah to other people.

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    PriceRates

    Reviewed Sept. 30, 2025

    The Stannah stairlift seems to be very good. The installation went well. They're expensive but good. I liked the six-month rental option. I could decide after six months to give the stairlift back and pay 2/3 of the price. Theirs was six months before I had to fully commit, whereas another place was three months.

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    CoveragePriceBilling

    Reviewed Sept. 30, 2025

    I reviewed the stairlifts from Bruno and Stannah. Bruno was a bit more and they wanted a yearly payment in order to keep the product covered, but Stannah didn't want that. The product was cheaper, and they didn't want a yearly payment. We purchased from Stannah, and they demonstrated the product. Compared to Bruno, it is good. We have an outdoor one and an indoor one.

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    Customer ServicePriceMaintenanceBilling

    Reviewed Sept. 30, 2025

    I would recommend Stannah Stairlifts, but the price is a little too much. My husband saw Stannah and went with them. We like our straight up and down stairlift. We have never had an experience with one. So far, it seems okay. We are thinking about a second lift but might go somewhere else because the price is atrocious, unless Stannah will do something better for us if we will have another one. We want the upstairs done. But the price hit us hard. We are pensioners. We are 80 and 87. My husband should have researched other companies because they are very expensive, but he went along with the process.

    Stannah's presentation went well. Stannah sent us something on the computer, but that's not what I wanted. I wanted something on paper to put away in my records of my down payment, the process of the entire price of the stairlift, everything to be detailed on paper. I asked Kevin several times. He told me he sent it. We did not receive it. The gentleman who installed the stairlift was very professional. When he came, I spoke to Kevin and asked him again to send me those details. It has been 10 days since we had the stairlift done but we have yet to receive that written statement. I spoke to someone yesterday and asked for it again. She promised to send me. Also, the remote is not working. They promised to send someone out on Monday. Other than that, Stannah said someone would be here at such time, and that person was here within the timeframe. Also, the representatives we have spoken with on the phone have been okay.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed Sept. 30, 2025

    I visited Stannah's website and it was easy to use. Their reps were pleasant on the phone, then in person, they were very easy to deal with. They were accommodating, too. When our stairlift was installed, the team that came out was on time. They called before they were coming and the installation went smoothly. There was no issue whatsoever and the stairlift fits our home well. I wish I had a wider staircase, but it still fits. It's inside and straight. The price was very reasonable and the quality is nice. It runs quietly, smoothly, and slowly as it is for the elderly. Overall, I had a great experience and I recommended Stannah to one of my co-workers.

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    Reviewed Sept. 30, 2025

    I was looking at different companies and Stannah looked good. I called them and everything went very smoothly when they came out. The straight stairlift is not noisy but it’s not very quiet either. It’s a moderate amount. I had a comfortable experience with Stannah.

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    PriceStaffRates

    Reviewed Sept. 30, 2025

    Stannah Stairlifts has been around for a while and seemed very professional. They were willing to come out to the house and look at the job before I hired them.

    The rep created a drawing and explained how the thing would work. It was easy. Also, the installers knew what they were doing and didn't make a mess. The stairlift is whisper-quiet. They installed it on a spiral staircase. It wasn't your average job. It's perfect and pretty. It's for me, but my wife will use it to carry laundry.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaffEase of UseRatesTransparency

    Reviewed Sept. 30, 2025

    I would recommend Stannah if it's something you need. It's a good company to work with. They were flexible and friendly too, which is important. I happened to call Stannah Stairlift's local office. They're here in Connecticut. I got a quote from them. Someone came out to survey the property and see logistically what kind of stairlift we would need. They were great. They came out a week after I called and were transparent, explained the process, cost, and their product. Two weeks after that, they did the installation. It was seamless. The outdoor stairlift is of high quality. It's meant to be exposed to the weather. It's built sturdily, and easy to use. It folds up and spins. All of those seem to work fine.

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    Sales & MarketingPricePunctuality & SpeedStaffRatesValue

    Reviewed Sept. 30, 2025

    Stannah Stairlifts' product was better than everybody else's. It was made stronger. The steel seemed was stronger. Everything seemed like it was a better grade. And the price was competitive, but 1,000 or 2,000 lower than some of the other ones. There were some that were 2,000, 3,000 less than Stannah, but their product didn't seem as well.

    The salesman asked me many questions about me. He asked me what I did for a living. I said I was a retired police officer. He said, "I can give you $200 off because of that." I thought that was interesting that he searched my background to find where he could give me a discount. That wasn't a lot of money, but was a very positive thing on the salesman's part. I don't know if Stannah likes him searching so much to give away 200 bucks. But it was good that he kept on asking questions. That was a funny thing.

    One guy showed up for the installation and started bringing the material in. Another guy showed up 45 minutes later. They finished carrying everything in. They explained what they were gonna do. Very good installers. They had the stairlift installed in three hours, plus a bit. After it was installed, they explained about how it works and had me test it up and down a couple of times.

    There's one thing that is annoying. It's for my wife. She gets to the top of the stairs, it stops and she thinks it's done. She forgets when you get to the top of the stairs, it stops, but it's not finished going up. You have to hold the clicker for another three seconds and it goes up two inches, then the seat turns for you to get out. That's the only annoying thing, that if they were gonna engineer something, they should do it where it goes up, stops, turns, and you get off. It goes up, stops, and if you don't hold the little clicker for another three or four seconds, then it does it. Other than that, Stannah did a very good job. Good product for the money.

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    Customer ServiceRatesCommunicationHonesty & Transparency

    Reviewed Sept. 30, 2025

    I saw Stannah's A rating from the Better Business Bureau and that led me to purchase from them. A gentleman came to install the stairlift and it took him three hours. The stairlift worked but I did not get any information about how the chair is used. I wanted a manual and the man said it would be in the mail in a couple of days. But that was on the 16th and it never arrived. So I called and got the gentleman that originally came. He said to give him a couple of days and it would be in the mail. 10 days later, I still got nothing. So I am not very pleased at all. We got the stairlift that goes straight up and down. It's quiet and it fits our stairway. At some point, I would need the full width of the stairway and I don't know if they could come and temporarily move the chair so the stairs would be available. Other than that, I'm satisfied with the stairlift for what use I've made of it so far.

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    Response from Stannah Stairlifts

    Hello Anthony,

    Thank you for sharing your feedback. After speaking with our team, we can confirm that your sales representative, Tony, forwarded your voicemail to our Service Department on 9/23, and your manual was mailed the following day, 9/24. Another manual was also sent on Monday in response to your earlier review, and our team followed up with a call and voicemail.

    As mail delivery can take up to 7 business days, your manual should be arriving shortly. For immediate access, you can also download a copy here: https://www.stannah.com/en-us/resources/stairlift-user-manuals

    We’re glad to hear your stairlift is working smoothly and fits your space well. Your satisfaction is important to us, and we appreciate your patience while this is resolved. For any additional questions, please call 1-888-680-4073.

    Sincerely,

    The Stannah Team

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    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 6, 2025

    My mother fell last year and fractured her pelvis. She doesn't want to leave her family home, which is 3 floors. Her bedroom’s on the 2nd floor, so we wanted to make sure that she had every option she needed. We got a chairlift so that she can go up and down without having to walk up the stairs. We had contacted Stannah a year ago, but we were not ready for it. My mother was not ready to have it, so they came back. My sister was there and the sales visit was very professional. They told us everything that was going to happen. We were concerned that it would be an extremely invasive procedure installation, but it was wonderful. The way they fit everything in was brilliant. It goes with the decor. We were very impressed with the installers. My mother who dislikes everybody said Max and Anthony are nice guys. They were really professional and kind guys. They cleaned up tremendously well, so kudos to them.

    Stannah gave us two chairlifts. One goes up to a very small landing, and then another one goes up to the 2nd floor. When my mother hits the landing, she has to pivot the seat. She's a little confused as to what to do. She's an elderly lady. So I'm trying to think maybe I can get a physical pull or a bar near it so that she doesn't have to use her feet.

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    Sales & MarketingStaff

    Reviewed Sept. 4, 2025

    I needed a chairlift for a client of mine who is not as mobile as he used to be. I chose Stannah Stairlifts because I was referred to them. The sales visit was great, very professional and informative. The stairlift is good. It's neat. It's clean, and it works well. It's everything I expected.

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    Sales & MarketingStaffRates

    Reviewed Sept. 4, 2025

    Stannah's sales rep was excellent and I purchased from them because their stairlift has that retractable foot at the bottom, which retracts on its own. It fits my stairwell perfectly and it has helped my husband a great deal. It also helps me when it takes the laundry basket. We both love that foot that goes up and down at the bottom.

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    CoveragePriceStaffEase of Use

    Reviewed Sept. 4, 2025

    With Stannah, there was an upfront fee and you continue the rental afterwards after the fee expires. It works great. The fellow that came here was very cordial. I felt very comfortable talking to him and working this thing out. We have the stairlift on time for Mom to come home from the hospital. It fits nicely up in the stairway. There’s plenty of room to get up and down and move stuff because we had to empty some furniture out into another place. It was easy to get around.

    It's the first time I ever had a stairlift. It's like three steps, and you move up or down. It folds up, and gets out of the way nicely. I'm really glad we have this because going up and down the steps is almost impossible for Mom. It made her recovery way better than I could ever imagine. I'm so glad that we were able to get it installed before she came home.

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    Customer ServiceTechPriceStaffRates

    Reviewed Sept. 4, 2025

    I liked that Stannah's products are American-made and they are a long-standing company. So I chose to deal with them. Their reps were knowledgeable. They had the information and a rough idea of pricing. Then, the installation was done within the timeframe that they gave me and the guys were courteous. They were neat and my wife who works from home was not bothered. The stairlift is good quality and it looks better than I thought it would. It's not an aesthetically pleasing thing to add to the house, so when it looks better than you thought, that's a positive. So far, we haven't really fully used it. It's going to be for my mother and she hasn't moved in quite yet. So, we're in the process. Also, I put it in years ago and it more than doubled in price, but that's a sign of the times. So, it is what it is.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 30, 2025

    We originally had a Stannah stairlift 20 years ago to help my grandparents get up and down the stairs. We just decided it would be better to go with you them again.

    We had two salespeople come to the house and I was a big fan of both of them. Both were personable and knew everything inside and out. With the second gentleman who came by for the upgrade, there was a little snag in one of the policies in terms of understanding what was going on. But he was able to call up the boss and get everything went smoothly.

    The only thing we haven't liked about it so far is the two individual ones we have take up a bit too much room. Since we did it within the seven-day window, we're upgrading to the one long curved piece, which is what we originally had 20 years ago. Besides that, the performance has been great so far.

    This will help my mother after her surgery. She can't move around on her own and we live in a split-level with two flights of stairs. Without the lift, there's no way she'd be able to be home. She doesn't have a problem with it.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 24, 2025

    My husband needed help getting up the stairs. When I did my research on stair lifts, Stannah had the best reviews, so we gave them a call. The salesman made the appointment with us, showed up on time, explained everything, and we decided to go with Stannah. He scheduled the delivery date. The delivery guy showed up on time, installed it, and showed us how it worked. It was a very seamless experience. Now that it’s installed, the stair lift takes up some room, but we can still walk up and down the stairs without any issues. We have no problems with it. It was a great experience.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your delightful experience with us. We are thrilled to hear that every step of your journey with Stannah was smooth and efficiently organized. From the prompt scheduling and comprehensive explanation provided by our salesman to the punctuality and professionalism of our installation team, it’s rewarding to know you felt well-supported throughout.

    We appreciate your kind words about the smooth operation of the stairlift, and we're delighted to know it integrates seamlessly into your daily life without disrupting the use of your stairs.

    Should you need any assistance or have further questions down the line, we're here to help. Thank you for placing your confidence in Stannah.

    Sincerely,

    The Stannah Team

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 24, 2025

    We had Stannah install two straight stair lifts in our house for my parents-in-law who are moving in from Los Angeles. The installation took four hours and 20 minutes. Their customer service was very professional and the prices were much better than anybody else.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your impressive experience with Stannah.

    We're delighted to know that the professionalism of our team during the consultation and prompt, efficient installation left you so satisfied. It's wonderful that the quality of the stairlifts contributes positively to your household dynamics as your parents-in-law move in.

    Your kind words emphasizing the unparalleled quality have filled us with immense pride. Should you have any further questions or require assistance, we’re always here to offer support. Thank you for allowing us to serve you—your approval is the highest reward we aim for.

    Sincerely,

    The Stannah Team.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffEase of UseRates

    Reviewed Aug. 24, 2025

    The presentation we had from Stannah was perfect. The rep explained how it was gonna be installed, the pricing, the quality of the merchandise and how it worked. He explained it completely that I understood. He was a very nice person and he presented himself very well.

    During the installation, the guy gave us a brochure and showed us all the details like how the stairlift would look, how far it would extend, and how it would move. They did a beautiful job installing it. We had to remove the banister because it would have hit it.

    This chair is for my husband and he loves the ease of using it. It helps us and we feel safe going up and down the steps with it. We hear the motor humming a little bit going down. The sound is soft but it’s not noisy. It works beautiful, nice and slow. Overall, the process was smooth and there were no surprises. I wish it was a little cheaper but there was nothing we could do about it.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for your heartwarming review about your experience with Stannah. We're thrilled to learn that our pricing and timely installation suited your needs and home. It's fantastic to hear how impressed you were with our representative's professionalism, clear communication, and detailed presentation.

    We're also pleased to know that your husband finds the stairlift comfortable, smoothly functional, and that it positively impacts day-to-day mobility. Feedback like yours reassures us in our commitment to quality and customer satisfaction.

    If any questions arise, or if assistance is needed in the future, please don’t hesitate to reach out. Thank you for recommending Stannah to others—it truly means a lot to us.

    Sincerely,

    The Stannah Team.

    Verified purchase
    Staff

    Reviewed Aug. 23, 2025

    The Stannah install process was extremely smooth and professional. It fits perfectly in my stairwell. I have no complaints with any of the equipment or the personnel who installed it. They've done a tremendous, professional job and it's working well. It's a positive impact on the user and their family. They're a great service and conscientious workers.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your fantastic experience with Stannah stairlifts. We're delighted to hear about the smooth and professional installation process and how well the stairlift integrates into your home.

    Knowing there has been a significant positive impact on daily life and family interactions is incredibly rewarding. It's uplifting to hear you wholeheartedly appreciate the professionalism and expertise of our team. We’re committed to maintaining the high standard of service you’ve experienced.

    Should you have any questions or need assistance in the future, please feel free to reach out.

    Sincerely,

    The Stannah Team.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 23, 2025

    We have a curved staircase and we had Stannah Stairlifts installed. I researched and had them come out to the house. And it was something we decided that we would go with after researching a couple other companies. The installation was very smooth. They were very professional. The fellow was very knowledgeable about it. He had a helper that was working side by side with him. They did a very good job in putting it in. It didn't take more than a few hours, and they were done. They explained everything in detail.

    Since it’s a curved staircase, it's very expensive. But under the circumstances and what I am going through right now, I guess we had to bite the bullet and do it.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you so much for taking the time to share your experience with Stannah Stairlifts. We're delighted to hear that the installation process was smooth and that you found the representative's knowledge and professionalism reassuring. Knowing that the stairlift’s design and functionality meet your expectations is great to hear.

    We understand cost considerations, particularly with curved stairlifts, and value your decision to choose a product that best suits your needs.

    If you ever have additional questions or need any assistance, please don't hesitate to reach out. We are here to support you.

    Sincerely,

    The Stannah Team.

    Verified purchase
    Sales & MarketingPriceStaffRatesValue

    Reviewed Aug. 23, 2025

    We had an excellent experience with Stannah. They're a great company. That's why a year ago, I contacted them. Their salesperson, Michelle, is excellent that's why I kept her card. I consistently stayed in contact with her until we were ready to do this. This has been a very big help to us. And we're very impressed with their professionalism, with their kindness and understanding of our situation. They never pushed any sales. They were only here to inform us and get the best value. There are other companies out there that had priced us a lot higher.

    My mom loves it. Whoever needs a stairlift, Stannah is the best. I appreciate their service and everything that they do. I will definitely recommend them to as many people as I can.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for your remarkable feedback about your experience with Stannah. We're delighted to hear that our team's professionalism and kindness have left such a lasting impression on you. Your appreciation for our fair pricing and detailed, unbiased consultative approach underscores our commitment to delivering excellent service and value.

    We're thrilled to know your mom loves the stairlift and that you've found reassurance in the longevity and consistency of our service. It's heartwarming to hear your enthusiasm about recommending us to others.

    Should you ever need assistance or wish to reach out again, know that we're here to help. Thank you for your high recommendation and for choosing Stannah.

    Sincerely,

    The Stannah Team.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Aug. 23, 2025

    I love my stairlift. It has saved me hours of trying to get upstairs with bad knees. I sat the groceries on my lap. I ride up. Then I ride down and pick up the other bag. I like that the extension folds back in so I don't trip over it. The people who installed it were great. The awesome thing about them they said they would be here at 9:15 and they were here exactly at 9:15. I got the used one that doesn't even look used at all. The guy said it was at a house for six months and hardly used. The great thing about it is that it still has the warranty on it.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your delightful experience with us! We're thrilled to hear about the your Stannah Stairlift is enhancing your daily life amidst mobility challenges. Additionaly that the stairlift's folding feature provides added safety and convenience in your home.

    If you need any support or have any further questions, please don't hesitate to reach out. Your satisfaction is a highest priority, and input is valuable to us.

    Warm regards,

    The Stannah Team

    Verified purchase
    Price

    Reviewed Aug. 23, 2025

    The stairlift fits fine on our straight stairway, but the only difference is that we wanted to stop on the landing, and that cost quite a bit more. It functions fine, though the foot rest could be a little bit firmer.

    During installation, there were some issues with measurements, and it was hitting the last two steps of the stairway. They had to make some modifications to make it fit, but everything worked out very well.

    It will have a very good impact for the user because she’s 80-plus. Overall, I had a very good experience with Stannah Stairlifts.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello,

    Thank you for your feedback. We're delighted to hear that your Stannah Stairlift installation was smooth and it fits well into your staircase. While it's wonderful to know that overall it performs well and the modifications effectively resolved any measurement issues.

    We truly appreciate you being a part of the Stannah family and are here for any assistance you need. Please feel free to reach out at any time.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServicePriceEase of UseRates

    Reviewed Aug. 23, 2025

    I have previously used Stannah Stairlifts and got a curved stairlift. This time, I got a straight one. I have it indoor, and the design absolutely fits my home. It’s expensive, but it's the best quality out there. The ease of it makes my life easier.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your experience! We're thrilled to hear that you've continued to trust Stannah for your stairlift needs and that the straight model perfectly complements your home.

    Our commitment to quality and ease of use is a top priority, and it's fantastic to know that these aspects are positively impacting your daily life. We appreciate your kind words about our customer service as well. Thank you for choosing Stannah again!

    Warm regards,

    The Stannah Team

    Verified purchase
    Staff

    Reviewed Aug. 23, 2025

    My father has a stairlift from Stannah Stairlifts in their home for my mother, and I have installed one in our home for my mother too. The installation went very smoothly. It has only been a day, and we haven’t used it yet. It seems to work fine. It’s going to make a big difference because it allows my mom to be able to come and visit me.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your wonderful experience with Stannah Stairlifts. We are delighted to hear that the installation went smoothly and that you're pleased with the performance of your stairlift. It’s fantastic to know that it's expected to make a significant positive difference in your mother's daily life and help maintain her connection with the family.

    If you have any questions or need assistance in the future, please reach out to us. We're committed to providing continued support and ensuring your satisfaction.

    Thank you for choosing Stannah. We appreciate the opportunity to contribute to your family's comfort and peace of mind.

    Sincerely,

    The Stannah Team

    Verified purchase
    Staff

    Reviewed Aug. 23, 2025

    We were just looking and happened to come across Stannah Stairlift. We called the company and spoke to a representative. The gentleman was very knowledgeable and professional. It didn’t take us long to decide to purchase the stairlift after hearing what the gentleman had to say.

    Our Stannah stairlift has been very helpful. It’s well-designed and the installation went well. It goes up and down smoothly. You can also walk beside or you can get by it as there’s plenty enough room. We use it all the time and we’re happy as can be.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your experience with Stannah. We are thrilled to hear that you found our representative knowledgeable and professional, assisting you in making a straightforward purchase decision for the stairlift.

    It's fantastic to know that the installation process went smoothly and that the stairlift's design fits perfectly into your home, allowing ample space for safety and comfort. We're delighted to hear it's positively impacting your daily life.

    If you ever need any assistance or have further questions, please don't hesitate to contact us. Your satisfaction is at the forefront of what we do. Thank you for choosing Stannah.

    Sincerely,

    The Stannah Team.

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Aug. 23, 2025

    Acorn Stairlift was a couple thousand dollars cheaper but I still went with Stannah because number one, I was impressed with the sales representative. The representative came here and it was 110% all the way around. Number two, Stannah is a family-owned company. And Acorn spends thousands of dollars in television advertising. I like family-owned companies.

    I have a spiral staircase so it was quite a challenge. They did an excellent job installing the stairlift and they did it quickly. It took them about two and a half hours to install.

    The stairlift is wonderful. I would have paid more to get one ‘cause we really needed one. We wish we had it 10 years ago. I’d tell others that if they want one, get one.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your wonderful experience with Stannah. We're delighted to hear that our personalized service and expertise stood out from the start, especially dealing with the complexities of a spiral staircase installation. It's great to know everything was completed to a high standard and efficiency.

    Your new stairlift sounds like it's making a genuine difference, providing confidence and comfort as intended. We appreciate your recommendation and hope the product continues to enhance your daily life. If there’s anything more we can do to assist or if you have questions, please don't hesitate to reach out.

    Warm regards,

    The Stannah Team

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Aug. 23, 2025

    I’m on my way to Florida to pick up my mom and empty her apartment. She’s is moving in so she’s the one that’s gonna be using the chairlift. I looked at two companies and the prices are similar but Stannah was willing to service my area so I was more comfortable with that. The lift’s gonna be a great impact to my mom ‘cause she can’t really climb stairs.

    The guy who installed it was very knowledgeable and made sure everything was in its place. He came last Friday but one of the arms was banging into my banister so he came back Monday. It looks like a whole operation just to put in that little new arm. We made sure that everything was working well. I even tried out the chairlift just to see how it works. It doesn’t go very fast. But I don’t thing anybody wants a rollercoaster ride on the stairs. It’s sturdy. I learned that it holds up to 350 pounds. My mom weighs only 130 and is less than 4’11. So, he made sure that it was lower to the ground so she can get in and out.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your experience with Stannah Stairlifts. We are delighted to hear how pleased you are with our product and services. It's wonderful to know that the installation process, expertly handled by Jose, met your standards and that the stairlift adjustments accommodated your mom’s specific needs perfectly.

    Your joyful account serves as an encouragement to our team, reinforcing the importance of accessibility and comfort for our customers. Should you ever need further assistance, please don't hesitate to reach out.

    We sincerely appreciate your recommendation and are grateful that you chose Stannah. Here's to enhanced mobility and peace of mind for your family.

    Sincerely,

    The Stannah Team

    Verified purchase
    PriceStaffBillingRates

    Reviewed Aug. 23, 2025

    My wife could no longer manage the steps, so I decided to get a Stannah. They have a more comparable price and they were not the most expensive nor the cheapest. They also offered a good pay-as-you-go option, letting me split the total into five payments without interest, which was a big selling point. The interaction was great and they were very professional and responsible.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your incredible feedback with us. We're absolutely thrilled to hear that you and your wife have found real value in our stairlift, significantly enhancing her mobility and independence around the home. It's very rewarding for us to know that the installation process was seamless, aligning well with your space expectations.

    Your story lights up how essential it is keep our customers moving freely and where independence and comfort shine. We're here for you, so if you need anything, just reach out. Thank you for choosing Stannah, and here's to many years of easy stair mobility!

    Sincerely,

    The Stannah Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 23, 2025

    The stair lift was for my mother and father, and it has truly been a lifesaver. My parents would not be able to go and stay in their own home without it. My parents seemed to be very happy with it and they haven't had any complaints.

    They came in when they said they would and finished sooner than expected. The gentleman who did it, spoke directly to my parents, made sure that they could ask any questions, and gave them a number to call anytime if they had any issues.

    We definitely appreciate you guys. I know you probably don't hear it very often, but my parents are very independent people. The thought of not being able to stay in their own home was really hard for them. But seeing something like that, it definitely was a blessing for them. Especially people in their 80s and all that and they've lived on their own for their whole lives, the fact that going to a nursing home or living with one of their children, it's a hard pill to swallow. This has really helped them keep their independence.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you so much for sharing this wonderful feedback. We are delighted to hear that our installation team was prompt and made sure your parents felt comfortable and informed throughout the process. We're thrilled to be able to help them maintain their independence in their home—it’s very gratifying for us.

    If there is anything else we can do for you or your parents, please feel free to reach out.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 23, 2025

    I went with Stannah because of the Customer recommendations, Trustpilot, and other internet solicitors. Also, Stannah’s reputation in the industry for quite a number of years. And we were also very impressed with Rich Cela who came out, made some very precise measurements, and explained how they could get a stair lift into a narrow space.

    I had no problem at all with the installation. They came when they were supposed to and called when they're on the way. The crew knew what they were doing. They had the plans and equipment, installed everything, and tested it. Everything’s been fine.

    Having a showroom also helps because I was able to go and try out the stair lift in person. It takes up the space it needs, but it's very comfortable. You can get on and off easily. It takes you up and down the stairs safely. That's exactly what it’s supposed to do.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for your wonderful feedback. We're thrilled to hear about the positive experience you had with both the purchasing and installation processes. It's fantastic that our team was able to provide clear measurements and ensure that everything was smoothly set up, fitting perfectly into your home.

    It's great to know that your stairlift is not only enhancing your mobility but also seamlessly integrating into your living space. We're delighted that our showroom complements the enjoyment and confidence of using your stairlift daily.

    If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your trust in Stannah.

    Sincerely,

    The Stannah Team.

    Verified purchase
    PriceRates

    Reviewed Aug. 23, 2025

    I’m disabled and couldn’t get into my house without a lift. I found Stannah online and purchased it. I chose Stannah Stairlifts mostly because of the price.

    I can now get into my house. I haven’t been there in a year because the house has an interior spiral staircase, a very tight spiral staircase. I can’t get up those stairs anymore, so I had to put an exterior stairlift in, and it works. That's my favorite feature.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your feedback with us.

    We are thrilled to hear that our stairlift is serving its purpose well for you and enhancing your home accessibility. It’s wonderful to know the lift fits seamlessly within your spaces, accommodating the movement needs for you and those who navigate around it. We take pride in the functionality and reliability of our products.

    Should you have any future questions or require assistance, please feel free to reach out. Thank you again for choosing Stannah Stallifts. Your trust in us is highly valued.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceContract & TermsCoveragePricePunctuality & SpeedStaffBillingRatesTransparency

    Reviewed Aug. 23, 2025

    I was looking for a stairlift last year, and I had three different companies come to my house and give me an estimate. They're all the same quality, with the same bells and whistles. But Stannah Stairlifts has everything all-inclusive in the price. Other companies were like, “Well, if you add this, $300 more,” and it made the price go higher than the initial base price, whereas Stannah gave me one all-inclusive price, and I appreciated that.

    The products are very good. They backed their product, so I went with them. I had another one installed, and I used Stannah Stairlifts again. The first one I had was new, and the second was reconditioned, and it looks brand new. It works the same as the new one I have.

    The reason I went with the reconditioned one is that it has a lot fewer steps. The new one I bought has like 15 steps and they’re very steep, so I didn’t wanna mess around with it. And I did have one issue with the first one, and they came immediately and fixed it.

    I like that they have a six-month payment plan with no interest, so I was able to pay it off without any interest. It’s an expensive product, so the plan was helpful. I liked their products, so I purchased another one because I ’m very pleased with the original one that I have.

    Everybody who came to my home for repairs or installation was very professional. They clean up after themselves, and do a really good job.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you appreciated our pricing and transparency, making the purchasing decision easier for you. It's wonderful to know that both the new and reconditioned stairlifts are working seamlessly, and that our team responded promptly when facing any issues, ensuring everything was resolved swiftly.

    We are especially thrilled to hear that you found our website easy to navigate as well, further enhancing your overall experience with Stannah.

    Thank you again for your support and kind recommendation. If you have any further questions or need assistance, our team is always here to help.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesTransparency

    Reviewed Aug. 23, 2025

    Stannah Stairlifts was recommended by somebody who had one installed in their own house. We went to the showroom and talked to the representative. He did a good job explaining everything, so we agreed to have the stairlift installed in our house.

    The installation took about two hours, and it went well. The installer was quick, efficient, and knew exactly what he was doing. The customer service was very good. The quality of the stairlift seems fine, and it's leather. If I can compare it to an automobile, it’s roughly about the same. It has been a couple of weeks now, and it hasn’t been that long. So far, we have no problems with it at all, and the one using it loves it.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for taking the time to share your thoughtful feedback. We’re so pleased to hear that our team member was able to provide the information you needed and make you feel confident in your decision. Our sales consultants are often out visiting customers in their homes, which is why we recommend booking an appointment when visiting our showroom. This way, we can ensure one of our sales experts is available to meet with you directly and answer any specific questions.

    It’s wonderful to know the installation was efficient and that your spouse is already finding the stairlift reliable and easy to use.

    We truly appreciate your kind words about our product quality and service, and we’re grateful for your recommendation. Please don’t hesitate to reach out if we can help in the future.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServicePriceOnline & AppStaffRates

    Reviewed Aug. 23, 2025

    The stairlift we got from Stannah Stairlifts goes straight up the stairs until it gets near the top, and then there’s a curve, and then it ends right at my door upstairs. It also has a pole. The installation team put remote controls downstairs and upstairs for me, which is great. There was good communication between myself and the company as we were getting prepared, which I appreciated. Tony, the first person that came over and talked with me, explained the whole thing to me. We looked at various things from his catalog, and he helped me make choices.

    The two men who did the work were so pleasant. They arrived and we discussed how they were going to put it in, and they needed some information about where my electric things were. Mostly, I just stayed in the house and they did it. They worked very hard, and they did a beautiful job. The installation process was a very simple, straightforward opportunity to get something very important done. The best part was how patient they were afterwards with teaching me how to use it and discussing different ways that it could be beneficial to me. Not just how to use it, but how it would be beneficial.

    The stairlift is an odd thing to have, but it looks very nice. It just sounds like a little engine when it goes up and down, and then it beeps when it’s ready to start or stop or something. I was nervous at first, and they stayed with me while I practiced going up and down, which was very nice, because I was a little nervous. Now, I feel safe. I’ve already recommended them to someone. Their price is reasonable and comparable to other places. I didn’t have to pay out of pocket.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your wonderful experience with us. We are thrilled to hear that your stairlift installation was seamless. It's heartening to know that our entire team contributed positively to your experience, ensuring you felt comfortable and supported.

    We appreciate your confidence in recommending Stannah to others. It's great to hear that our website was helpful as well. Y

    our satisfaction is our highest reward, and we thank you once again for choosing Stannah Stairlifts. Should you ever need assistance, do not hesitate to contact us.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed Aug. 23, 2025

    I purchased a Stannah Stairlift for my elderly mother, who has trouble with stairs. I found Stannah through an internet search and considered about four companies before deciding based on the response I received.

    It took a month to six weeks to get delivered. During that time, my mother got progressively worse and she kept falling. I had to call an ambulance and went to the hospital that day. She's been in the hospital and physical rehab since then. She's never used it. Tragically, I may have to put her in a nursing home. In which case, I may have to see if you can buy it back.

    The thing is, tragically, when I go there and see it, I remember it was installed the same day that they had to take her away in the ambulance, when she was supposed to be back home. So it's a bittersweet and emotional thing. Technically, it works fine. Practically it cost me $12,000 for something she’ll probably never use. And I may have to pay to have it moved and it's not because it doesn't work.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your experience with us. We are pleased to hear our team stood out during your selection process and efficiently handled the installation. We genuinely regret the unfortunate timing in your family's situation, and we understand the emotions regarding the stairlift. Your perspective on the stairlift’s design and technical quality help us improve continually. If there is any way we can assist you, please don't hesitate to reach out. Your feedback is valuable to us.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 23, 2025

    I had a straight stairlift installed on my outside steps by Stannah Stairlifts. Everything went excellent and the representative who helped me was very helpful.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your experience with Stannah Stairlifts. We're thrilled that the installation was smooth and provided a stellar customer service. It’s fantastic to hear that the stairlift is performing excellently. Your kind words on recommending our service adds more to our inspiration. Should you need our support or resources, feel free to connect anytime. We the whole Stannah team expresses our gratitude for choosing and trusting us.

    The Stannah Team

    Verified purchase
    TechStaff

    Reviewed Aug. 20, 2025

    My wife is infirm and has difficulty climbing the stairs. She would get out of breath. One of my neighbors who put the Stannah stairlift in was very happy with it and recommended it to us. The rep who came out was very thorough. The stairlift is a good piece of equipment, and it's a welcome addition to our home. It's great.

    Thanks for your vote!
    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 13, 2025

    I had left a decision on a chairlift to the very last minute prior to an extensive ankle and foot fusion. I thought I could manage the four steps down into my sunroom on crutches. Thankfully, I called Tito ** at Stannah. Within only several business days, Jonathan was here measuring and just five days later, the chairlift was being meticulously installed by Jacob ** (one day before surgery.) Not only has this been a game-changer for me, it’s very attractive and folds up quite close against the wall. Had I tried to use those stairs by any other means, it would have been foolish and risky. Yes, it’s a bit pricey but between the quality of the craftsmanship along with Stannah’s incredible warranty, this stairlift will be here with me forever! This was a superb and necessary investment so thank you, Stannah!

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you so much for sharing your experience with our team. We're thrilled to hear that you found our service efficient and that the installation process was smooth and timely. It's wonderful to know your Stannah stairlift is making your day-to-day life easier as you recover, and d you find the design both functional and appealing.

    Your satisfaction is our priority, and should you need further assistance or have more feedback to share, please don’t hesitate to reach out. We're here to support you.

    Thank you for choosing Stannah, and we wish you a speedy recovery!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 12, 2025

    My experience with Stannah Stairlifts was very positive. The sales person, Will, was very helpful and responsive to all of our inquiries. There was never any pressure. Will even made time on his day off to meet us at the Long Island office to test out the stair lifts. This put me and my elderly parents at ease. We were able to see their quality products and 'test drive' the stair lifts to see the ease of operation. The installation for the straight downstairs stair lift went smoothly. The installer arrived on time and worked very hard. My parents in Queens NY. are extremely happy with the stair lift.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 12, 2025

    Had a service call from Jeff of Stannah as our chair lift quit operating.. It was a great experience. Jeff diagnosed the problem in minutes and had it repaired quickly. While here he also serviced our chair lift and made sure it 100 % in good condition before leaving. He went over the operation of the lift and offered helpful hints for future issues. Very pleasant and friendly person who took the time to go over everything. Would definitely recommend Jeff and Stannah to others.

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    Verified purchase
    Staff

    Reviewed Aug. 5, 2025

    The down step is often stuck and we have to move it manually. Mom 101 has much difficulty getting out of the lower chair because it does not swing out. It's very frustrating sometimes. The personnel were very nice and professional but it’s just not perfect. Plus my husband is worried that I go straight the stairwell.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Lotus,

    We apologize for the issue you’ve experienced with your Stannah Stairlift. We’ve sent your information to our Customer Service Team, and they’ll be reaching out to you as soon as possible.

    In the meantime, if you need immediate assistance or would like to report any issues, please don’t hesitate to give us a call at 1-888-680-4073 , we’re always here to help!

    Sincerely,

    The Stannah Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 4, 2025

    Both the Stannah salesperson Ron ** & the installer were super professional. It was an excellent experience overall & in every respect. The most amazing thing is that my ankle improved and I did not need surgery after all. I would recommend Stannah to anyone. The device works perfectly. Right now we don’t need it for medical reasons, but we have used it to take heavy suitcases up & down the stairs. :-)

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    Stannah Stairlifts
    Response from Stannah Stairlifts
    Thank you so much for your kind words!

    We're thrilled to hear that our team provided such a positive experience and that your stairlift is already making life a bit easier, even if it’s just helping with the heavy lifting for now!

    Wishing you continued health and mobility, and we're so glad to hear your ankle improved. If you ever need anything, we’re just a call away.

    Sincerely,

    The Stannah Team

    Verified purchase
    Staff

    Reviewed Aug. 1, 2025

    Whether or not to give up my two story house in order to stay as I age was a difficult decision. After conducting research, including product reviews, I chose to contact Stannah and I'm glad I did. Everything about this process was excellent, from my first contact to the assessment of needs/products to installation. Changed my life in a positive way!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 31, 2025

    I decided to try Stannah for installing a stairlift in my home. My choice largely stemmed from a fantastic recommendation. Friends of ours had one of Stannah's chairs installed in their parent's home in Philadelphia around 25-30 years ago. They've spoken highly of its durability—it’s still in use today for various tasks besides its primary purpose, like moving laundry. This testimonial carried a lot of weight for me personally.

    Initially, I had some reservations about service logistics since the service centers are based in North Jersey and not close by. However, when I compared with another brand whose service department was nearer, I noticed their equipment didn't seem to be as robust as Stannah’s. I reasoned that if Stannah's equipment was as reliable as I'd been told, there wouldn't be frequent service needs, so ultimately, I went ahead with it.

    Installation was seamless; the technician did an excellent job. Despite my initial hesitation—my wife was more inclined to get it due to her concerns about our safety—I've found it quite satisfactory. The one downside is the persistent beeping sounds while using the stairlift; I'm hoping to resolve that issue soon.

    In terms of the fit, it hasn't obstructed the stairwell significantly, which is a positive for us. Although I find it could be faster, the retractable foot feature is well-aligned with our space requirements, and the sturdiness is impressive. Our children are thrilled about having it, and I’m sure my grandkids will enjoy it too on their visits.

    While it might be early days, my initial impressions lead me to rate the Stannah stairlift highly, akin to a perfect score at this point. Importantly, having this installed has made my wife really happy, which, in turn, makes things smoother for us overall.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Mr. DiBerardino,

    Thank you so much for your thoughtful review. We’re honored that a long-standing recommendation played a role in your decision and that your experience with Stannah has been so positive. It’s great to hear the installation went smoothly and that both you and your wife are finding peace of mind with your stairlift.

    We appreciate you mentioning the beeping sound. If it continues, please don’t hesitate to contact our Customer Service Team at 1-888-680-4073. We’d be happy to assist.

    Thank you again for choosing Stannah. We're glad your whole family is enjoying it.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed July 29, 2025

    Stannah Stairlifts has been around for a while. My son is the one who researched it and chose a couple of names, and Stannah was our choice. When I called their customer service, I was met with polite and businesslike representatives, making the initial interaction smooth and reassuring. The installation process was handled efficiently by two young men who not only completed the job quickly but also left the area spotless. They were very nice. One feature of the stairlift that I particularly like is the seat design, which offers comfort and ease of use.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Roberta,

    Thank you for sharing your experience. We’re so glad to hear that your initial interactions with our team were positive and that the installation process met your expectations. It’s great to know you're enjoying the comfort and design of the seat. We appreciate you choosing Stannah and are here if you ever need us.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed July 29, 2025

    Back in 2006, my dad chose Stannah Stairlifts for my mom who had COPD, and being thrilled with their offices near us, he installed two stairlifts in our home. Naturally, when the time came for me to consider such a service, I remembered Stannah Starlifts. I also consulted a few other companies but ultimately, Stannah's exceptional service stood out. When I made the call to Stannah, even though the initial conversation with a salesperson moved a bit too fast and was hard to follow, asking for the same representative who assisted my dad made all the difference. That same employee was remarkably helpful.

    The installation team was impressive. They were professional, clean, quiet, and they left no mess behind. They also provided a clear and detailed lesson on operating the stairlift. What truly elevates my experience with the stairlift is its consistent reliability in alleviating pressure off my legs and back, while also offering a bit of fun with its functionality.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Joyce,

    Thank you for sharing your experience and for continuing your family’s trust in Stannah. We’re glad our team was able to provide the same level of service your dad appreciated years ago. It's great to hear the installation went smoothly and that the stairlift has brought both comfort and reliability to your daily routine.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed July 29, 2025

    I was confident in selecting Stannah Stairlifts, as I had a positive experience with them 15 years ago when they provided an excellent installation at a prior residence. Now, faced with the need for a stairlift myself, there was no question who I was going to call. Once again, Stannah impressed me. Setting up the service was seamless due to their perfect customer service. The installer who came out was professional, neat, and made sure to explain everything thoroughly. This second installation in my condo was much simpler compared to the previous complicated one, but both times went without a hitch. I've experienced no problems with my stairlift since its installation. I am very pleased and appreciative of the consistency in quality and service Stannah Stairlifts delivers, perfectly replicating my initial experience from years ago.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Ed,

    Thank you for sharing your experience and for choosing Stannah once again. We’re glad to hear that both installations went smoothly and that our team provided the same high level of service you remember from 15 years ago. Your satisfaction and continued trust mean a great deal to us.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceStaff

    Reviewed July 29, 2025

    I went with Stannah Stairlifts because we had a stellar experience with them about a decade ago for my father, so it felt like a natural choice for my mother this time around. The customer service, from setting up the service to the actual installation, was consistently excellent. The installation team deserves a mention too; they were professional and efficient.

    The lift provides my mother with the safety she needs moving up and down the stairs. It's been valuable for her day-to-day mobility. I'm pleased with the experience thus far.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Mary,

    Thank you for sharing your experience and for continuing to trust Stannah for your family’s needs. We’re glad to hear that our customer service and installation team consistently delivered excellent support, and that the stairlift is helping your mother stay safe and mobile every day.

    Sincerely,

    The Stannah Team

    Verified purchase

    Reviewed July 29, 2025

    I purchased Stannah Stairlifts after my parents moved in with me. They have difficulty with stairs, and after seeing a Stannah Stairlift at a neighbor’s place, I was convinced it would be the right choice. I was impressed with its design and the compact nature that makes it quite unobtrusive in my stairwell.

    The stairlift has fit in perfectly, and my parents are happy with how convenient it has made their daily routine. I haven’t noticed it being too bulky or taking up excessive space, which was something I was initially concerned about. Most importantly, it's brought a lot of ease to their lives, making accessibility at home a non-issue.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Lisa,

    Thank you for sharing your experience and for choosing Stannah to help make your home more accessible. We’re glad to hear the stairlift fits well in your stairwell and has made daily life easier and more convenient for your parents. Your satisfaction means a lot to us.

    Sincerely,

    The Stannah Team

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed July 29, 2025

    I was impressed by the straightforwardness of their sales representative. Unlike other companies that gave long, generic sales pitches, the Stannah rep provided valuable and concise information about the chairlift's suitability for my stairs.

    The installation had a minor hiccup when the wrong railing was initially delivered, but the error was quickly rectified with the correct equipment, and overall the process went smoothly. The stairlift fits well and leaves enough space for others to pass by comfortably.

    In terms of performance and quality, I love the stairlift. One detail I didn’t like was the manual lever to spin the chair. I am having new chairs installed that automatically spin when I get off because they're more convenient for me.

    Since installing the Stannah stairlift, I feel much safer navigating my steep stairs without the constant fear of falling due to my legs unexpectedly giving out.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Carol,

    Thank you for sharing your detailed feedback. We’re glad our sales representative provided clear and helpful information and that the installation process was completed smoothly despite the initial equipment mix-up. It’s great to hear the stairlift is improving your safety on the stairs. We appreciate your honesty about the chair rotation and hope the powered swivel brings you even more convenience.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed July 29, 2025

    I went with Stannah Stairlifts for my mom. The customer service when we signed up was excellent—no complaints at all. The team who came to install it was very polite and professional, and there were no issues during the installation process.

    Although my mom has only used the stairlift once since its installation because she's still a bit apprehensive, I think it's wonderful that Stannah provides this service specifically for elderly individuals. That one time she did use it was significant because she hadn't been able to go downstairs for quite some time.

    Overall, I'm highly satisfied with our decision to use Stannah Stairlifts and would confidently recommend them to others.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Rosemonde,

    Thank you for sharing your experience and for trusting Stannah to support your mother’s mobility. We’re pleased to hear that our customer service and installation team met your expectations. It’s encouraging to know the stairlift has already made a meaningful difference, and we appreciate your recommendation.

    Sincerely,

    The Stannah Team

    Verified purchase
    CoveragePricePunctuality & SpeedStaffRates

    Reviewed July 29, 2025

    In researching online, I prioritized finding a company known for quality and experience, which led me to select Stannah. Their all-inclusive pricing, covering both the product and installation, was precisely what I needed. The service exceeded my expectations, with a representative visiting our home for an estimate very quickly. We had the stairlift installed just a week or two after this initial consultation.

    Initially, I was concerned about the stairlift taking up too much space. Thankfully, the installation was expertly handled, ensuring the rail was as far left as possible, and maintaining ample room for walking up and down the stairs normally. When it comes to performance, the stairlift works perfectly. My concerns about safely getting on and off at the top of the stairs were swiftly alleviated by the swivel feature of the chair, which creates a safe and secure experience.

    I rate my experience with Stannah Stairlift as excellent, and I would gladly recommend it to friends. This stairlift has significantly impacted our lives positively, enabling my wife to navigate the stairs effortlessly. It’s a comprehensive and well-executed solution that fits our needs perfectly.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Thomas,

    We appreciate you taking the time to share your experience with Stannah. We’re delighted to hear that our all-inclusive pricing, quick service, and expert installation met your expectations. It’s wonderful to know the stairlift is providing safety and ease for your wife and making a positive impact on your daily life. We appreciate your recommendation.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed July 28, 2025

    I was researching stairlift options online, and Stannah came up. I I read about it and decided to call them and get some information. My 98-year-old mother cannot easily navigate steps anymore, and a stairlift seemed like the best solution to help her access her bedroom comfortably.

    The sales visit was impressive as the representative was knowledgeable and pleasant, making the process smooth and pressure-free. The installation was handled efficiently by a technician who ensured the process was clean and precise, laying down protective coverings over my floors and making the entire experience seamless.

    Regarding the fit, my staircase is somewhat narrow, which makes passing alongside the chair a bit snug, particularly because the stairlift is partially up when not in use. Despite the tight fit, I find the functionality and performance of the chair very satisfactory.

    Overall, the stairlift has significantly eased the process of helping my mom with approximately 17 steps, reducing the stress on both of us. This solution has brought much relief and convenience to our daily routines.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Diane,

    At Stannah, we understand how important it is to find a stairlift that fits your home and lifestyle. We’re pleased our representative provided helpful information and that the installation was carried out with care. It’s wonderful to hear the stairlift has brought relief and convenience to you and your mother. If you need any support, please don’t hesitate to get in touch.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed July 28, 2025

    My husband has a handicap and can't go up and down the stairs, and we decided to opt for Stannah Stairlifts. We first encountered the stairlift when we were house hunting, and it seemed like an ideal solution for us.

    During the sales visit, the representative was very thorough, which I appreciated. However, the installation process did not go as smoothly as anticipated. Initially, we were informed that the stairlift would be delivered in about two weeks. We were still in the vicinity, but we were leaving town and there was a significant delay with the delivery. It ultimately took five months before we could have the stairlift installed. When I called prior to coming back to get it installed, I was assured it was going to be in two weeks after I paid for it, which I did. It was supposed to be in by the time we got here, and it was not. We had to manage without a stairlift for over a week, which was quite inconvenient.

    On a positive note, now that the stair lift is installed, it works very well and fully meets our needs. I would recommend the stairlift, as it has proven to be very beneficial in terms of functionality. Overall, while the installation process was not ideal, the product quality itself is commendable.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Joanne,

    Thank you for sharing your experience with us. We sincerely apologize for the delay and understand how challenging that must have been. We’re glad to hear the stairlift is now installed and providing you and your husband with independence. Your feedback is important to us, and if you need any further assistance, please don’t hesitate to contact our Customer Service Team at 1-888-680-4073.

    Sincerely,

    The Stannah Team

    Verified purchase
    TechStaffHonesty & Transparency

    Reviewed July 28, 2025

    During COVID, I contracted an autoimmune disease and I couldn't move. I couldn't get up and down the steps. I have a lot of steps in my house and the longest run of steps is 11 steps. I thought I could fall down all the other smaller staircases and I'd be hurt but fine. With the 11 steps though, I realized the potential danger that posed. In addition to my concern for safety, I had just undergone wrist surgery, which made relying on the railings risky. To address these challenges, I reached out to Stannah and decided to rent a stairlift to help me navigate the steps safely.

    The stairlift fits well into my home. By folding up the footrest, arms, and seat, there's still enough room for others to pass by comfortably. Its functionality has been excellent, and I honestly couldn't imagine staying in my home without it.

    What truly stands out is Stannah's rental option. It's been a huge relief knowing that I can eventually have it removed if I no longer need it, which is perfect for my situation post-surgery. For anyone facing temporary mobility issues, I found this option quite reasonable and sensible. It's a way to think about it if someone's not going to resign themselves that they're gonna need one forever. If they just need one temporarily like I did for the surgery, it was easy enough to get one in until I get better and can go up and down the steps.

    In essence, the stairlift allowed me to remain in my house despite my physical challenges. It has significantly impacted my life by providing the mobility and safety I needed while recovering.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Marcy,

    Thank you for sharing your story with us. We’re glad to hear that our rental option provided the flexibility and support you needed during a challenging time. It’s wonderful to know the stairlift has helped you stay safe and comfortable in your home throughout your recovery. We wish you a speedy and smooth recovery. If you need any further assistance, please don’t hesitate to reach out.

    Sincerely,

    The Stannah Team

    Verified purchase
    Staff

    Reviewed July 27, 2025

    My 76-year-old mother was impressed by the representative and changed her mind about getting a stairlift. The lifter we opted for is designed for a curved stairway, which perfectly suits our home layout. From the first use, my mother was highly satisfied and even expressed her intention to personally thank the saleswoman. Now, she's outside more often, enjoying walks and the sun with my aunt. The stairlift has genuinely transformed her daily living experience.

    As for the stairlift’s operation, it's both easy and quiet, making my mother feel secure and comfortable. It comes with a seat belt, which adds to her confidence while using it. I also appreciated the build quality and overall experience with Stannah; everything about the process was impressive. Although it was a significant financial outlay, I believe it's worthwhile, given that a custom-fit curved stairway lift can't be resold easily.

    Interestingly, I've tried the stairlift myself, finding it efficient for carrying groceries. Based on the quality and the impact it has had on my mother’s life, I would wholeheartedly recommend Stannah Stairlifts to anyone in need. The experience and product deserve top marks all around.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Rich,

    We appreciate you taking the time to share your experience. It’s wonderful to know the custom curved stairlift has made such a positive difference for your mother, providing her with comfort and confidence. We’re proud that our product and service have met your expectations and grateful for your recommendation. Thank you for trusting Stannah to support your family’s mobility needs.

    Sincerely,

    The Stannah Team

    Verified purchase
    TechOnline & AppStaff

    Reviewed July 26, 2025

    When the Stannah Stairlift reps came out for the initial demonstration, I found them to be friendly and efficient, which left a positive impression. The stairlift itself is a straight model equipped with warning signals and an automatic rail, and it also has a seat belt for added safety. It significantly aids anyone with mobility issues.

    On the day of installation, the technician was professional and efficient, explaining everything clearly, which resulted in a smooth experience without any issues. The installation was clean, and they made sure we understood how to use the lift properly.

    As for their website, it was user-friendly with easily accessible information, including an online manual that could help troubleshoot any minor issues without needing a technician. Overall, my experience with Stannah was positive.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Susan,

    Thank you for sharing your positive experience with Stannah. We’re glad our team provided friendly and professional service throughout the demonstration and installation. Stannah stairlifts are built with safety first, ensuring you can use them with confidence and peace of mind. We appreciate your feedback and are here to assist whenever you need us.

    Sincerely,

    The Stannah Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed July 26, 2025

    Stannah's sales representative, Gene, was wonderful and thorough. The installation process was smooth, and the technician who completed it was excellent. I've had the stairlift since July 6th and everything has been running smoothly. However, there is a minor issue with the left arm, which doesn't stay up when pushed. Stannah has been proactive and is sending someone next week to address this small adjustment. Despite this minor hiccup, the stairlift has been a game changer for me—I no longer have to climb stairs, which has made my daily life significantly easier. I'm genuinely happy with the product and would recommend Stannah Stairlifts to anyone in need.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello,

    Thank you for the wonderful feedback, we're so glad to hear the stairlift has made such a difference for you.

    We're happy our Customer Service Team was able to connect with you and get that minor issue scheduled for service. It’s always our goal to ensure everything is working perfectly so you can continue enjoying the comfort and ease your stairlift brings.

    If you need anything else, please don’t hesitate to reach out to us at 1-888-680-4073, we’re always here to help.

    Sincerely,

    The Stannah Team

    Verified purchase
    Punctuality & SpeedStaffFollow-Through

    Reviewed July 26, 2025

    My husband and I decided on a Stannah Stairlift because climbing stairs was becoming challenging, especially as seniors. My husband had health issues, making it even harder. When Tony from Stannah came to give us a presentation, his friendly personality made the process enjoyable. He explained everything clearly.

    The installation was efficient and timely, occurring just about a week after Tony's visit, meeting our needs perfectly. We opted for a straight stairlift, which turned out to be just what we needed. Its sturdiness and quality impressed us, and the installation process went smoothly. The installer was punctual and thorough. He gave us helpful tips on using the stairlift safely.

    I'd recommend Stannah. Their product and service were excellent, leaving us satisfied. It's rare these days to find a service that delivers exactly as promised.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingMaintenanceStaffTransparency

    Reviewed July 26, 2025

    My father-in-law was having trouble going up the stairs and his sister recommended we buy a Stannah stairlift for him. The service was good and so far, we've seen several notable benefits as it allows him to move upstairs with ease. But right now, we are having an issue with the unit and I have to put a service call in. The remotes are not working the way they were supposed to.

    Other than that, we bought a used Stannah and I understand that it comes with a warranty, but in hindsight, understanding the nuances between purchasing a new versus a used unit would have been beneficial. There were no transparency issues, but familiarizing ourselves with potential drawbacks, like wear and tear or suitability for heavier users, could have guided us towards possibly choosing a newer model. Though the salesperson was informative, a deeper dive into the implications of a used unit in terms of longevity would have been preferred.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Mr. Traynor,

    Thank you for your feedback. We’re so glad to hear that your father-in-law’s Stannah Stairlift is helping him move more freely!

    We apologize that the remotes are not functioning properly. We've shared this with our Customer Service Team, and someone will be reaching out to you today.

    If there’s anything else you'd like to discuss, please don’t hesitate to contact us, we're always here to help.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed July 26, 2025

    I replaced my previous chair lift with a Stannah, having been influenced by someone I knew who had a similar one. Managing a two-story house with physical limitations necessitated this choice, as it provides a great deal of convenience.

    The installation of the stairlift works well with the stairwell. While descending, the ability to fold up the arms and seat at the bottom is quite handy. At the top, it requires a bit of maneuvering to ensure that it’s all flush against the wall, but ultimately, it's still very efficient.

    In terms of sturdiness, I find the Stannah stairlift to be reliable and well-functioning. It makes navigating stairs much easier, especially since I face mobility challenges due to arthritis.

    Interacting with the company was pleasant; their professionalism and communication were commendable. They ensured everything was straightforward and stress-free for me. Hence, I’d confidently rate my experience positively.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechSales & MarketingPriceStaffBillingRates

    Reviewed July 26, 2025

    My husband needed assistance with mobility and I called Stannah Stairlifts. The process began smoothly as I found their contact information online and reached out to them directly. The initial setup call was with a very helpful lady, and Joe, the salesperson who came out and provided the presentation, was also excellent. Stannah's installer was very thorough too. After the stairlift was installed, he went through and showed me everything and answered all my questions.

    While the experience overall was good, I did encounter a small issue as I wasn't informed that a payment was needed on the installation day, which caught me off guard. However, the price was reasonable, and Stannah's customer service was exceptional. The stairlift itself operates quietly and goes straight up and down. It was hard to get my husband up and down, and the stairlift was more for us to keep him safe. My husband appreciates it.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for taking the time to share your heartfelt review with us. We're pleased to know your experience with our team, from initial inquiry to installation, was positive. It’s wonderful that the stairlift is running smoothly and contributing to your husband’s safety and your peace of mind.

    We apologize for the misunderstanding regarding payment. Your feedback is invaluable, and we appreciate your understanding. Should you have any further questions or need assistance, feel free to reach out—we're always here to help!

    Sincerely,

    The Stannah Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed July 26, 2025

    We thought it would be better for my mom to have a stairlift, considering she's 89 years old and living alone in a home with stairs in Boston. She needed a little help and we decided on a Stannah stairlift. The sales experience was remarkably professional and left us with a positive impression. In terms of functionality and performance, the stairlift is excellent, keeping true to its promises. It undoubtedly offers my mom great assistance with going up and down the stairs, making a significant impact on her daily life. Overall, our interaction with Stannah has been nothing but positive.

    Thanks for your vote!
    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that the Stannah stairlift is providing such valuable assistance to your mom and positively impacting daily life. It’s our goal to deliver not only a dependable product but also exceptional service, so it's rewarding to know the sales experience left you with a positive impression and the stairlift is fulfilling its promises.

    We appreciate your trust in Stannah and are here to support you. Should you have any questions or need further assistance, please do not hesitate to reach out.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer Service

    Reviewed July 26, 2025

    I picked Stannah Stairlifts for my husband's needs. Although he's hesitant to use it due to pride, I tried it during installation. It's very smooth, impressively quiet, and fulfills its purpose excellently.

    A friend who visited and has knee issues also complimented it. Knowing he won't risk falling on the stairs gives me peace of mind, especially since his mobility is limited by conditions like kyphosis and hip flexor issues. Convincing him to use it is my current challenge.

    Regarding Stannah's customer service, it was straightforward to contact them. They delivered timely responses when I sought information. The custom model we needed, due to our curved stairwell, was produced and installed in about six weeks, which was impressive.

    Overall, while my husband hasn't fully embraced it yet, both my friend and I have had positive experiences with the stairlift.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you so much for sharing your positive experience with Stannah Stairlifts. It's fantastic to hear that although your husband hasn't fully embraced it yet, you and your friend are appreciating its smooth and quiet operation. We understand the importance of peace of mind, especially concerning mobility and safety at home.

    We're pleased that you found our customer service straightforward and efficient, particularly with the timely deliverance of your customized stairlift. At Stannah, we're committed to ensuring that using the stairlift is a seamless and beneficial experience for your family.

    If he has any questions or if there's anything we can assist with to help him feel more comfortable with starting, please don't hesitate to reach out. Your satisfaction is our priority, and we're grateful for your trust in fulfilling such an important aspect of your home.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffEase of Use

    Reviewed July 26, 2025

    Our sales experience with Stannah was stellar—they scheduled a visit to measure and explain the process in detail. Their communication was impeccable as they contacted me beforehand, ensuring the process was smooth.

    During installation, they showed us how the lift worked, answered all our questions, and made it a hassle-free experience. The stairlift design is very practical as it doesn't obstruct the stairway; people can easily walk alongside it. It even swivels into the door for safer access, which is ideal for her.

    The lift has two remotes, one each for the top and bottom, along with controls on the chair itself, making it user-friendly. My only minor gripe is that it operates slower than she would prefer. Despite this, she finds it easy to use.

    She loves that it alleviates her pain when climbing the stairs and aids in carrying items up or down. Her quality of life has improved thanks to the stairlift, and we couldn't be more pleased with our decision to go with Stannah Stairlifts.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for bringing your delightful experience to our attention! We are thrilled to hear that our teams were able to make the process detailed and worry-free. We appreciate knowing that the stairlift's design: the swiveling feature, remotes, and user-friendly controls, are greatly benefiting your household.

    Should your need for further assistance arise, please don’t hesitate to reach out. We're honored to have been a part of improving her daily ease and quality of life.

    Best wishes,

    The Stannah Team

    Verified purchase
    TechStaffRates

    Reviewed July 26, 2025

    We selected Stannah Stairlifts for my mother's move-in situation at my sister's house. My sister, who's a doctor, heard about Stannah from her patients, which led us to consider and eventually choose them. The installation process was genuinely first-rate. Max came over and was nothing short of fabulous. He thoughtfully laid down blankets to protect the floor, ensured everything was securely installed, and most importantly, took the time to patiently explain to my mom how to use the stairlift. He even went through the paperwork thoroughly, which left us nothing but happier with the service.

    The entire installation, expected to take 5 hours, was efficiently completed in just 4. It started just after 10 AM and was done by 2 PM. My mom has even found a favorite feature already—she appreciates the footrest, especially as she's often concerned about her larger feet. It gives her comfort, which is reassuring for us all.

    Overall, my experience with Stannah Stairlifts has been overwhelmingly positive, and I'd gladly rate them a solid 5.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you so much for your feedback regarding your experience with us. We are delighted to hear that the Stannah Team provided outstanding service. It's wonderful to know that your mother is pleased with her Stannah Stairlift.

    We're grateful to be part of this positive improvement in your lives, and we truly appreciate your five-star rating. If you require any further assistance, don’t hesitate to reach out.

    Sincerely,

    The Stannah Team

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    Sales & MarketingStaff

    Reviewed July 25, 2025

    I have multiple sclerosis, so I needed the stair lift. I did some research as to Stannah Stairlifts and Acorn and thought Stannah had better reviews and history. The sales visit was quite satisfactory; the representative was knowledgeable and explained everything well. The stairlift was installed to accommodate a curved stairway within my home, and I've only had it for about a week. So far, it's been functioning well, meeting my expectations. Having this stairlift has significantly eased my ability to navigate the stairs and has been incredibly helpful, beyond what I initially imagined.

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    Response from Stannah Stairlifts

    Hello Mr. Singer,

    We’re so pleased to hear that your Stannah Stairlift is helping you move more freely within your home! If you ever need anything, please don’t hesitate to reach out to us at 1-888-680-4073. We’re always here to help.

    Sincerely,

    The Stannah Team

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffTimeliness

    Reviewed July 25, 2025

    My husband needed a chairlift because he couldn't get upstairs, which is where the bedroom and my one and only bathroom is. So it was very important that he be able to get up the stairs. So, I did a search. The website said something about the top five companies. Stannah Stairlifts was either number one or two. I reached out to three different places, including Stannah, and they responded promptly, with a representative coming the very next day to provide a quote. The salesperson was extremely informative and kind, and the installation process was seamless with a highly professional technician.

    Our home is quite old, with narrow and steep staircases, presenting a challenge for installation. However, the Stannah stairlift has fit well, albeit snugly, allowing just enough room to navigate alongside. In terms of its functionality, I am very pleased. Whenever I'm carrying something or feel uneasy on the stairs, I can rely on the chair to safely get me up or down. I'm very happy with the way it functions. The only minor is to have the bottom piece come up, I have to send it all the way down to the bottom and then halfway up again. It's a minor hassle, but something I think could be improved in future models.

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    Punctuality & SpeedStaff

    Reviewed July 25, 2025

    I purchased the stairlift for my husband, and although he couldn't be present for the presentation, I found it to be informative. The installer was courteous and did the job quickly. He told me what he was gonna do. He looked at the stuff and then he did it. He also spent a few minutes going over how to use the stairlift. He was very nice. The stairlift runs quietly, which we appreciate.

    Overall, the experience with Stannah has been positive. We purchased two straight stairlifts to suit our needs, and so far, everything has been satisfactory.

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    StaffEase of Use

    Reviewed July 25, 2025

    A friend of mine recommended Stannah and I couldn't be happier with the quality of the stairlift. It is easy to use and operates quietly, which is perfect because even my cats have gotten used to it without being scared. One standout aspect of my experience was the excellent installer who did a fantastic job. Overall, I'm extremely pleased with the product and service.

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    PricePunctuality & SpeedStaffRates

    Reviewed July 24, 2025

    The presentation was thorough and professional. They meticulously did the measurements and explained everything in detail. Although I was already convinced about getting a stairlift, their approach did nothing to dissuade me.

    The installation process was efficient, occurring promptly between July 1st and July 10th after the presentation. It only took about 2.5 hours, and the team walked me through using the lift, ensuring I was comfortable with all its features.

    My stairlift moves straight up and down, and I'm pleasantly surprised by how quiet it is, making virtually no noise. While I'm not certain if this experience is life-changing, it has undeniably made my day-to-day activities much easier.

    Regarding cost, although I have no direct comparisons, I believe there's little variation in price among top-tier manufacturers. My focus was always on quality rather than opting for cheaper alternatives.

    Overall, my experience with Stannah has been nothing short of excellent, and I'm more than satisfied with my choice.

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    Customer ServiceStaff

    Reviewed July 24, 2025

    The initial presentation was conducted efficiently, unfolding at our dining table, and the representative addressed all our queries clearly in under an hour.

    During installation day, everything proceeded like clockwork. The installers commenced in the morning, and by the afternoon, the stairlift was functioning perfectly. Opting for a more intricate, winding model to accommodate the layout of our home, we found its double rail feature especially reassuring. This choice surpassed others we considered, all notable for having only single rails.

    The entire installation process reflected top-notch quality, commendably including the efforts of Shawn, the installer, known for exceptional work. Post-installation, the stairlift functions exceptionally well: it’s quiet, smooth, halts perfectly, and even alerts when not docked correctly.

    Overall, our engagement with Stannah was an overwhelmingly positive experience in terms of customer service and the quality of their product.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 23, 2025

    I am and will be continue to be absolutely livid with this company. I put in new floors and needed to move my lift to put new flooring on the steps. I called when the flooring was done to see if I could schedule an appointment to have the lift reinstalled. First, I was admonished for doing my stairs and not have a licensed technician from their company remove the lift. Then I was told in order for them to service the lift, it would cost 300 dollars for an inspection.

    I waited three weeks for a technician to come out and say, "It's all put together and in one piece. You are not missing any parts." But here is the kicker, now they want $600 in addition to the $310 I already paid to put the lift back together!! It's been over three years so there is no buy back policy so there 300 dollars down the drain. Since I was unaware of this policy to not remove the lift without calling them, I went to look at my paperwork and there was nothing there as well that said I needed to do that. I would not recommend anyone to them ever!

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    Stannah Stairlifts
    Response from Stannah Stairlifts
    Hello Mr. Hamilton,

    We’re sorry to hear you're still feeling this way and appreciate the opportunity to address your concerns again.

    When you reached out about reinstalling your stairlift after your new floors were installed, our team outlined the required inspection process and associated costs. At the time, you acknowledged the pricing and did not express any concerns during the call.

    We understand this requirement may not have been clear at the time, but for safety and warranty reasons, Stannah stairlifts should never be removed or reinstalled without a trained Stannah technician. This guideline is stated in the contract paperwork provided at installation. Removing the unit in one piece, with the chair and carriage still attached to the rail, poses safety risks for our technicians and requires additional time to reinstall properly. That is why the technician estimated three hours of labor at our standard hourly rate.

    We also recognize that the wait for your inspection may have been frustrating and we appreciate your patience as our team managed reduced staffing during that time.

    We genuinely value all customer feedback and are always working to improve both service and communication. If you would like to speak further, please don’t hesitate to reach out. We are here to help.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceSales & MarketingMaintenanceStaff

    Reviewed June 29, 2025

    My wife has mobility issues, so we chose Stannah Stairlifts because it looked like a good one. The sales representative was very thorough. He highlighted all the features and contrasted them with other suppliers.

    The installation went very smoothly. However, I have one complaint because the installer did not insert the serial number on the brochure that he left us, and the stairlift stopped working yesterday. It sat for several months because we didn’t need it. Turns out I have a sciatica issue right now, so I’ve been using it for about a week. It's very helpful, but now it doesn’t work, so I was just about to call them.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 29, 2025

    I purchased a stairlift from Stannah Stairlifts for my mother who has difficulty with stairs. The representative was a good listener, and he explained all the aspects of the stairlift very well. We all liked a lot of detail.

    My brother lives with my mom, and he said the installation was good, and it took place all in one day. The gentleman was all business and cleaned up any little messes that had to be made with the wiring and so forth. Everything was fine. I had no problems. They were fast and responsive, and the price was competitive. My mom loves it. She calls the stairlift “my buddy”.

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    Punctuality & SpeedStaff

    Reviewed June 28, 2025

    Stannah’s reps were all very good. Everything went smoothly, and they were very responsive. They came to the house right away and took measurements, and the straight stairlift was installed a day or two later.

    It was perfect. The stairlift was for a family member, which allowed them to stay in the house. We were very happy. We’ve used Stannah before, so we had a prior experience with them. We’d use them again.

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    Customer ServicePriceStaff

    Reviewed June 28, 2025

    My grandfather recommended Stannah to us because his stair lift has been working perfectly since 2013. Stannah’s staff, Luke, provided us with good customer service. We have had the stairlift for about a month now, and it's working perfectly. No problems with it so far. The quality is good, and we are satisfied with everything. It’s helping my dad a lot going up the steps.

    It's very easy to navigate because they found a way to install an extension piece at the bottom. As the chair comes down, it extends out, so it goes all the way down to the floor. When going up, it comes full back up. That helps a lot. I would recommend Stannah. The only thing that I need from them is a receipt of the complete charge, because the amount of $6,095 was charged twice. But if you could email me one receipt for the total cost, that will help a lot.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed June 28, 2025

    I chose Stannah compared to the other one I looked at because the first company that came out was a little expensive, and I really didn’t like their sales pitch. It was a little bit too hardsell. And then when I reached out to ask some questions, they weren’t responsive. But when Stannah came out, their quote was just a bit less. And Jim, the sales rep, was informative and concerned with making sure that he met my requirements for both myself and my husband. And so, I went with them.

    And they have also been responsive. Any time there was a complaint or concern or delay, even before the installation, the sales representative stayed involved, which is unusual. Usually, the sales guys sell you and then tell you all these good things and promise you all this stuff, and then they disappear. But Jim didn’t do that.

    During the installation day, just one person came out. He was not as great as the sales guy, but he was okay. He got the job done, but there are still some little tweaks and stuff. As a matter of fact, we just noticed yesterday that I’m gonna call. So, they had to come back a second time because I had some concerns as far as safety, because where the chair landed, it wasn’t really all the way on the landing. And they said that they normally don’t take it to the end of the railing because it ends up being higher. But that was something that the installer should have said.

    This stairlift is for my husband. I’m fairly tall. My husband’s fairly tall. So, it wasn’t as such that we would be able to touch the floor, but it was just at the edge. And I didn’t know who to contact, so I just contacted Jim because I had his cell number. So, he came out. He looked at it. He took pictures. He got the installation crew back out again. And this time, he came out with two. And the young man who came out with the first gentleman who did the installation was a little bit better. So, I wasn’t as satisfied with the first guy.

    And I did feel that he should have had a little bit more regard as far as protecting the floors and the noise situation. He just came in and started doing it, and didn’t alert me, because my husband has dementia. So, you would have thought that he would have said that there’s gonna be a lot of drilling and it’s gonna be noisy. So, I had no idea. Nobody walked me through what would happen. It just happened.

    But overall, they corrected the problem. And now, there are just some little tweaks that I’m gonna send them an email to do. And any time when I had a problem, and I called the main office, or I called Jim, there was an immediate response.

    The stairlift is exactly what I needed for my husband, because even though he’s not infirm and he’s still mobile, I just had some concerns for his safety with his care coaches getting him up and down the stairs because of the balance issue. So, I think that it has tremendously improved his life.

    The main team has been able to manage getting him up and down the stairs. But with the relief team, the biggest impact is that now, Steven, who likes to go out for his walks, there is no change in his care on a daily basis, regardless of who’s on schedule, because now, he can take the chair lift down, which is really a good safety measure, and then take the chairlift up. So, that has been a tremendous improvement, where his routine is not disruptive because of the fact that I have someone who can’t get him down the stairs.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you so much, Margaret, for taking the time to share your feedback. We're truly grateful that you chose Stannah over other options—and even more so that you did so with confidence and no regrets.

    We’re glad to hear that the post-installation adjustments were handled promptly and to your satisfaction. At the same time, we sincerely apologize for the unexpected noise and the lack of communication regarding the stairlift's alignment at the top of the stairs.

    Your feedback has been shared with our service team, as we’re always striving to improve. For your peace of mind, please know that our stairlifts are installed to strict safety standards, designed to align flush with—or slightly above—the top step to ensure safe and reliable use. Still, we completely understand your concern and appreciate you bringing it to our attention.

    Thanks again for trusting us with your mobility needs.

    The Stannah Team

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed June 28, 2025

    I heard about Stannah Stairlifts through my relatives because they got a stairlift in their home. We did an in-law suite and had my parents move in with us. They're in their 80s and it was easier for us to have that installed so that they can have access throughout the house. The rep from the sales team was awesome. He was very thorough and went through everything. The only comment that I have is that we had two stairlifts installed, and one had a crack in the trim. It was where the chair resides and the bottom was covering it, so we didn't see it. It was installed that way and my husband was there when it was installed.

    I had reached out to the rep and in turn, he reached out to the installation person. They were supposed to come back and correct it but I haven't heard anyone at all. I texted to the rep that I haven't heard from the installer at all. I want the crack to be rectified. These are brand new units that we spent thousands of dollars on, so it needs to be corrected.

    I'm happy with the installation that’s been done, though. My mother's a cardiac patient, while my father's a brain cancer patient. In order for them to be able to get through the house, the stairlifts have helped. It's awesome that they can get on them. It's a game for us every night. We asked, “Who's ready for the ride?” I always say click it or ticket,” and make sure they put their seatbelt on. My mother then says, “All right. It's your turn.” It alleviates having to go up and down steps to get to different areas of the house.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 27, 2025

    My father-in-law has mobility issues and needed a stairlift. We called Stannah to set up a house call, someone came to the house and discussed the options with us and then booked the installation for the following week. The guys who came to install it were great and everything went smoothly. It was a little higher than the competitor we looked at, but it works well.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed June 27, 2025

    My mom needed it, it was a time-sensitive thing, and Stannah had the quickest turnaround time. The salesman called us 30 minutes ahead of time, so we could get over to my parents' house. We knew what we needed, he listened to us and explained everything, so it was a good and quick appointment. There were two installers and they came earlier than we expected, so that was a nice surprise. They were so nice, neat, and they explained everything thoroughly and showed us how to work it. The stairlift is terrific. It rides very smoothly, and it serves its purpose, so we're happy with it.

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    Sales & MarketingStaff

    Reviewed June 27, 2025

    The sales representative was very good, enthusiastic, and personable. We got a straight stairlift from Stannah Stairlifts that goes straight up, and it fits well. It’s making my husband's life a lot easier because it has turned our two-story house into a one-story house. He can get upstairs easily and go to bed, which is good. I liked it.

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    Customer ServicePriceStaffRates

    Reviewed June 22, 2025

    I looked at Acorn and Stannah and the reviews were very positive for Stannah. So I went with that. The two guys who installed and then taught us how to use the stairlift were very good. We have a house on the Cape and that's where the stairlift is placed. It’s for my father who’s 93 but he’s back to his other retirement home and he’s only used the stairlift for two days. It looks like it's very well made. It'll have to stand up to use. It's not loud either. It's expensive, but there's a lot of mechanics involved too.

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    Sales & MarketingPriceOnline & AppStaffRatesTransparency

    Reviewed June 22, 2025

    Stannah made it very easy for me. A salesperson came about a week before the stairlift was installed and explained different types and what I would need. I have a different setup because I have a split, so I couldn't have a continuous chairlift. They explained all that to me and that I would have to have two chairs. They were very knowledgeable and worked out any problems. Both of the installers were very good and walked me through the whole process when they were done and got me used to using the chair. I was very happy. It was pricey though.

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    Customer ServiceSales & MarketingPriceStaffRatesValue

    Reviewed June 22, 2025

    The presentation and the installation went very well. My straight stairlift is a used one, and it is very good. I had a discount price because of that, and it’s excellent. The product is three years covered. Customer service was excellent too. I have been very pleased with it, and I have already recommended Stannah to a few friends.

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    PricePunctuality & SpeedStaffRates

    Reviewed June 22, 2025

    I Googled Stannah and their reviews were good. They were also in the local area, so I gave them a shout. I got a one flight straight stairlift for my father, and the quality is very good. He liked it. Overall, the experience was quick and easy, and they were professional.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed June 22, 2025

    I liked the quality of the Stannah product over others, so we decided to get them. We enjoyed the presentation of Tony the salesman very much. He made it fun to listen to a salesman. The installer, Josh, was wonderful. He was on time, finished his work when he said he would, and he did a beautiful job. It goes straight up and down and it's very high quality.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffRates

    Reviewed June 22, 2025

    The Stannah installation was very quick. It was only guy who came to install and he cleaned up afterwards. The stairlift is working fine. It's only been used a handful of times and it's easy for my mom to use.

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    Sales & MarketingStaffEase of Use

    Reviewed June 22, 2025

    The Stannah stairlift has been phenomenal. The salesman was very good in going over everything with me and made me feel confident in my decision. I can't speak highly enough about the product. I was impressed by the ease of use and how it's helped my health. Having it has made a huge difference. The installer was also wonderful, patient, kind, and did a great job.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed June 22, 2025

    We saw four providers and Stannah was the most thorough. Their representative who visited us took as much time as we needed, thoroughly explained things, and did not make three phone calls to follow up like Acorn did, which was pushy. He was lovely. We liked his general attitude and presentation. He treated us like real human beings and not just potential customers.

    There was also a feature on the stairlift that we liked. The pivot on the seat is completely centered instead of off to one side, which means the pressure on it remains even when it turns. That little detail just sold us. That put it over the edge.

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    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed June 22, 2025

    Stannah already had a good reputation online. When their salesperson came out, they showed us some brochures and talked with us, and we decided to go for it.

    They did a clean installation and got it done in a reasonable amount of time. They did a good job. I’m happy with the quality of the chair. It’s just slow, but I knew that was going to be the case.

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    Customer ServicePriceOnline & AppBillingRates

    Reviewed June 21, 2025

    My mom has become immobile and needed a stairlift. I did my research on ConsumerAffairs and felt that Stannah was the best choice to go with. She wanted to look at Acorn, which was the only competition we considered, but it turned out to be more expensive.

    It was very hard to get in touch with them on the telephone, and nobody seemed to answer the number on the website. My guess is that they think most people will send an email, but sometimes it’s better to talk to a human being because things can get misconstrued in email. I eventually was able to solve that problem when William gave me his direct number.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hi Amanda,

    Thank you for your review. We’re so pleased to hear that your Stannah stairlift met your expectations and that your installation was a positive one.

    We hope your mom is doing well and that she’s able to return home from the hospital soon.

    After reviewing our records, we can confirm that you were set up for monthly payments and, as you mentioned, the card on file was declined. We apologize for any difficulty you experienced when trying to reach someone by phone. For the best service, we recommend calling our customer support line directly at 1-888-680-4073. Since this matter involves billing, please ask to speak with the billing department when calling.

    We hope this number makes it easier for you to get in touch, and that your Stannah stairlift continues to serve your mom well as she recovers.

    Wishing her a smooth and speedy recovery,

    The Stannah Team

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    Punctuality & SpeedStaffRates

    Reviewed June 21, 2025

    My daughter-in-law recommended Stannah Stairlift. It’s for my wife. The product is easy to use, and the installation itself is no problem at all. On the administrative side, they were a little disorganized. They had told us somebody was going to arrive at one time, but they didn’t, and they failed to notify us. They also got a little mixed up on the invoicing.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Lewis,

    Thank you so much for your kind feedback. We're thrilled to hear that you're happy with your Stannah Stairlift and the installation process.

    We sincerely apologize for the scheduling miscommunication. Providing excellent customer service is our top priority, and we appreciate you bringing this to our attention. We’ll be sharing your comments with our Customer Service team to help improve future experiences.

    If there's anything you need, please don't hesitate to reach out. We're always here to help!

    Sincerely,

    The Stannah Team

    Verified purchase
    Sales & MarketingStaffTimeliness

    Reviewed June 21, 2025

    The salesman was very nice and very helpful. He had all the information I needed. Every question I asked, he had an answer for, and even went out of his way to try to facilitate earlier delivery, which he was able to get for me. First, the date he gave me was much later than I was hoping because my mom was due to come back from the hospital. Then he called the installation people and had them mark me down in case they had a cancellation. Sure enough, they did, and he called me back the next day with a much earlier date. So, that was great.

    The installation was also very good. The two gentlemen who came by were extremely friendly and also helpful, and they worked diligently. It didn't take as long as I expected it would. They answered every question I had and demonstrated everything so we knew how to use it for my mom. Everything was absolutely great.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for taking the time to share your wonderful experience with Stannah Stairlifts. We're thrilled to hear that our sales representative and installation team exceeded your expectations, going above and beyond to meet the specific needs of your family.

    It's wonderful to know that their efforts made such a positive impact during a crucial time with your mom's return home.

    If there are any further needs or questions down the line, do not hesitate to reach out. Thank you for choosing Stannah—we're here to support you and your family at every step.

    Sincerely,

    The Stannah Team

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 21, 2025

    The guys who installed the Stannah stairlift were wonderful. It took about two to three hours. We had a little issue after they had left, and they took care of that immediately. Everything’s been working fine.

    My overall experience was fine. The quality of the stairlift is excellent. Their price was comparative to everybody else. I just liked their product better.

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed June 21, 2025

    I’m in my 70s, as is my spouse. I have a knee problem and she’s had back surgery and sometimes has some trouble walking. I decided that I wanted to get ahead of the game and not have to do it when we were in dire need.

    I went online and looked around. CNET does online reviews of products and Stannah was one of them. It seemed like Stannah was certainly good quality but not as expensive as some. They also have good service record and reviews.

    The representative from Stannah was very thorough in his estimation. He used to be a tech so he knows the equipment very well. He was pretty honest with me and didn’t say that it’s the best thing since sliced bread. He talked about a couple of the differences between the Stannah product and others. So, I felt that he did a good job. Also, he’d been there for many years, which to me, is a good sign if people stay with the company. And it’s a family business. It’s based in New Jersey, which isn’t the criterion per se. But to me, it speaks of the stability of the company.

    We got the straight up and down stair lift. The installer was very competent, polite and efficient. He went about bringing the stuff in and setting it up. Then, he gave us a good explanation and illustration of how to operate it and answered a number of our questions. At no point did he seem uninformed or hesitant about being able to give us the information we needed.

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    MaintenanceStaffFollow-Through

    Reviewed June 21, 2025

    The people across the street from my parents’ house had a Stannah stairlift. When I mentioned I would need one for my dad after his stroke, they invited me in to see theirs. They were very happy with it. The installation was perfect, and the company was very kind and professional. I decided to go with them based solely on that recommendation.

    The stairlift is fantastic. It’s a custom design, exactly what we planned. The two installers were complete gentlemen. They brought in a ton of equipment, and when they left, there wasn’t a piece of lint on the floor. It was like they were never there, only the stairlift was.

    From my first phone call to Stannah, speaking with the rep and then being assigned the salesperson, everyone was very forthcoming. They were kind, professional, and very understanding. It was a tricky setup, but they made it work perfectly.

    They spent a lot of time with me afterward, showing me how to maintain it, when to add lubrication, what to watch for, and any issues that might come up. They told me I could call anytime. The salesperson even gave me a cellphone number.

    My dad was still in the hospital then and didn’t come home for about three weeks after the installation. So, they said to call if anything came up and they’d come back. They trained me on it, but I don’t live with my dad.

    Fortunately, I didn’t need to contact them because it worked exactly the way they explained, and the transition was easy. I designed the stairlift with them and paid them, so they know me. My name is on everything.

    We’re actually considering installing another one to help my dad get outside. There’s an outside staircase, so we’re thinking about another unit for that part of the house, and we’ll definitely go with them again.

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    Staff

    Reviewed June 21, 2025

    We purchased the stairlift for my mother-in-law. The sales visit was very informational. The gentleman from Stannah was pleasant, polite, answered all of my mother-in-law's questions and put any concerns she had to rest. The installation was quicker than I thought it would be and they also worked around our dog here. The quality is good even though it was a refurbished one. It's helped her exponentially getting up and down stairs. They're a decent company to work with, and anybody who would ask me, I would recommend them.

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    TechSales & MarketingStaff

    Reviewed June 21, 2025

    My father who's living with me needed access to the second floor. So, I got Stannah Stairlifts. Well, I haven't needed it yet. My dad is coming home on Monday.

    The sales visit went fine, and their representative was a very nice guy. He’s very informative and respectful. The installation was great. I think the kid who installed it was new, like an apprentice. And he's very good, nice and thorough. So far, it’s pretty much okay.

    Everything went smoothly. I’m very satisfied. I'd recommend them.

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    Reviewed May 30, 2025

    Overall, I had a good experience. The install was professionally done but was weather-dependent. I have no issues with the stairlift.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed May 30, 2025

    Stannah’s customer service was great and the same can be said about their installer. Things went well. I’ve had my stairlift for about three months now.

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    Customer ServiceStaff

    Reviewed May 30, 2025

    I’ve had my stairlift for three months. It’s really good. It’s the first one I saw. The customer service rep was good, and the technician was very nice and friendly.

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    Customer ServiceContract & TermsCoverageTechPriceMaintenanceRates

    Reviewed May 30, 2025

    Two years after paying $4,000 plus for my chairlift and 3 weeks after my warranty expired my chairlift began stopping. I called for service and was quoted $220 however, when serviceman arrived I was told the price for Suffolk County was $345 plus parts. It was determined that the battery need replacement which would cost another $90. Considering that the battery was only 2 years old, the fact that I am on a fixed income, I feel the cost of more than $440 just to replace the battery is outrageous. I feel that Stannah is taking advantage of elderly, disabled persons and do not recommend them.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Anne,

    Thank you for taking the time to share your experience. We’re truly sorry to hear that you were disappointed and understand how frustrating it can be to face a service issue.

    After reviewing our records, your labor warranty expired over a year ago, and your parts warranty had expired prior to your call. Our service team always aims to communicate clearly with out-of-warranty customers about applicable charges, including that parts are billed separately. The service fee you were quoted reflects our standard rate for Suffolk County, which is higher due to regional operating costs. We understand that this can be an unwelcome surprise, and we’re sorry for any confusion.

    We genuinely value all of our customers and are committed to providing reliable service and support. We appreciate your feedback and will use it to ensure we continue improving our communication and service experience. If you have any questions or concerns please give us a call at 1-888-680-4073.

    Sincerely,

    The Stannah Team

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    Stannah Stairlifts Company Information

    Social media:
    Company Name:
    Stannah Stairlifts
    Year Founded:
    1867
    Address:
    20A Liberty Way
    City:
    Franklin
    State/Province:
    MA
    Postal Code:
    02038
    Country:
    United States
    Website:
    www.stannah.com

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