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Stannah Stairlifts Reviews

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Edited by: Jon Bortin

About Stannah Stairlifts

Stannah provides stair lifts to help customers stay mobile and independent as they age in place. The company operates in over 40 countries across Europe, Asia, Africa, the Americas and the Pacific. In the U.S., its offerings include straight and curved stair lift models. Stannah has remained a family-owned and -operated company since it was founded by Joseph Stannah in 1867.

Visit www.stannah.com/en-us
Pros
  • Straight and curved designs
  • Rental option
  • Special model for limited flexibility
  • Available in all 50 U.S. States
Cons
  • Some options vary by dealer
  • No weight limits over 352 pounds

Stannah Stairlifts Reviews

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    How do I know I can trust these reviews about Stannah Stairlifts?
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    Page 3 Reviews 75 - 225
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed June 6, 2026

    Our experience with Stannah has been very good. It was installed very well, promptly, and quickly. The people I dealt with in the installation were incredibly good, very friendly, and very polite. They did a great job. I also like that they have a significantly large office in Nassau County, which was reasonably close to me, and you want people who are close by in case there's a need. The stairlift works very well. It's a good product, expensive, but you're buying quality.

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    Punctuality & SpeedStaff

    Reviewed June 5, 2026

    We went with Stannah because they seemed to be a good company, and they're American. Their presentation was good too. The stairlift we had installed goes straight up and down inside our home and we've had no problem. Overall, Stannah was good, except their installer was slow.

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    Sales & MarketingStaff

    Reviewed June 4, 2026

    The sales rep and the installation of the stairlift were excellent. I would recommend Stannah.

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    TechStaff

    Reviewed June 3, 2026

    Of the two representatives that came here, the Stannah one had an idea for enlarging the bottom landing that I thought was a good one. I liked the guy who came out first and the advice he gave. My wife needed the stairlift. It allows her to get up the stairs when she comes home. She uses the stairs to go down.

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    Punctuality & Speed

    Reviewed June 2, 2026

    We went with Stannah Stairlifts because of the program where we could pay half and wait six months to decide if we're going to need it longer or not, as opposed to Acorn where we just had to pay upfront. The installation was fine. Very nice young man. And the product is great. We explained to friends why we went with Stannah. We would have gone with Acorn if they had offered this same deal, because they were fine to deal with before, but they don't offer rentals anymore, and that's why we turned to Stannah. It's not one product over another. It was the financial aspect of it.

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    Sales & MarketingRefunds & PayoutsStaff

    Reviewed June 1, 2026

    I purchased the stairlift for the purpose of my husband's use. However, when Stannah first put it home, they had to remove one of the bars, and he wanted the bar replaced. He hasn't been able to use it yet, because he's had a lot of issues with falls. But I've used it to carry things and it has served that perfect. When they did the sales visit, the reps were very polite. At the same time, it was very, very nice, very pleasant, and very helpful. I appreciated that. I appreciated the fact that we got it corrected in time. There was one issue, which I did not realize because of the refund. I had to correct that, and I sent the correct amount that it needed to be replaced, so that worked out.

    Stannah had another stairlift, which was going down, and that was ridiculous. It was taking up almost the entire staircase going down. So, I was within my time that I could ask for a refund. I told them I wanted that taken out entirely. I didn't want it. They did put the one going upwards, which we still have. They put it close into the wall because of the position it was in, which was making it difficult to go up. So, they did that. I was just a little disappointed. Because of what I saw in the photographs, the salesperson made it look simpler. It was all against the wall, and it did not. The appearance was not correct in my view. I was dissatisfied with that.

    I think the actual machines are well constructed. One issue I didn't like, is that when the stair lift goes to the top of the stairs, it swings around at the top and does not swing around with the step on it.

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    Sales & MarketingStaff

    Reviewed May 31, 2026

    My cousin had her mother purchase a stairlift back in the summertime, and was very pleased with not only the quality, but the service. And we decided to go with Stannah as well. Dealing with the sales reps was great. They were very informative and clear. The installation went very well and the installers were professional. It’s a straightforward chairlift, but my aunt has said she enjoys using it.

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    Sales & MarketingPriceStaffRates

    Reviewed May 30, 2026

    In our research comparing Stannah to other stair lift companies, we found the price slightly higher than competitive, but the other people seemed to be unable to keep their mouth shut when they were trying to sell us something. On the other hand, the Stannah people were very professional, direct, and open about their product, installation, and service. Initially, the contact with the sales rep was entirely by mail, rather impersonal. In contrast to the loud mouth from the other competitor company, Stannah's sales rep was gentlemanly, knowledgeable, and represented his product very well and very professionally. The install took less than four hours.

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    Verified purchase

    Reviewed May 29, 2026

    Stannah has been good. I looked at it on my computer and went with them due to the warranty and the easy operation. It's much better than the competition and it's comfortable. Plus, it has good features.

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    Verified purchase
    PriceMaintenanceRates

    Reviewed May 28, 2026

    I first heard about Stannah Stairlifts on the internet. Everything was included. Other companies, when I was looking online, would break apart, somebody charges to come out and measure, and charges for the install. With Stannah, it was all one price to do everything. The stairlift is for my 90-year-old uncle, and it's a game-changer.

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    Verified purchase

    Reviewed May 28, 2026

    My experience with Stannah was good. We purchased a curved model, and it fits the stairwell pretty well.

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    PriceEase of UseRates

    Reviewed May 27, 2026

    Our Stannah stairlift goes straight up and down and is very easy to use. It has a seat belt, I put it on, and the foot rest goes up and down. I get up top the steps and bring it back around like it's going to go down, and I fold the arms, seat, and foot rest up so the stairs can still be used. Also, it's not noisy and is competitively priced.

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    Customer ServiceTechStaff

    Reviewed May 27, 2026

    My wife needed a stairlift. Stannah was the first one to respond when I was looking. And they came out and made a presentation. So, we went with them based on that presentation. The rep was very knowledgeable. He was also enthusiastic about his product. The installation was smooth. The guy was here for three hours, and he installed it with no glitches. The stairlift is of good quality. It looks like it's well-made. It looks sturdy and seems to perform well. I'm happy with Stannah. The whole process was good. They had been very responsive. I'd recommend them to a friend.

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    Sales & MarketingStaff

    Reviewed May 26, 2026

    The sales visit was very nice. The rep was very nice. I had very good interactions with the installers. We got the straight stairlift. It's ugly, but it fits. Also, it's very high quality.

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    Verified purchase

    Reviewed May 26, 2026

    My experience with Stannah was great. The stairlift is incredibly useful and needed.

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    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed May 25, 2026

    A couple of people in the neighborhood had Stannah stairlifts, and they said that they were very good. So, we had their sales rep come out and he was very professional. He answered all the questions and was very patient with the whole family, because we were all there at the time. Then, the installers came in the morning. They were very neat and efficient. My brother said they did a great job and they were done fairly quickly. Once it was installed, and I was there with my mother, the two techs explained it very well, how to operate it, and answered all our questions. We got the stairlift that curves and it works very well. It was a little louder than we expected, but it's not horrible. The price was a little high but it seemed like the going rate.

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    Customer ServiceStaff

    Reviewed May 24, 2026

    I had an excellent experience with the customer service and installation. This is the first time I've had a stairlift installed, and it was cleanly done. There was no junk left. I would recommend Stannah.

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    StaffEase of Use

    Reviewed May 23, 2026

    Stannah Stairlifts had the one that fit our space the best, because we had limited space. Stannah was great to work with. They were on top of every part of it. They were on time and worked with us to get it done. They were knowledgeable. They stood by what they said. We dealt with another company, and they let us down, but that didn't happen this time. They delivered exactly what they promised with no problem. The stairlift works great for our needs and is easy to use. We all use it. It's very helpful because of health problems and different things, and it makes it much easier to get from the lower level up to the living level of the house. Pick Stannah and work with them, because they were good to us. They're the ones to talk to.

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    PriceStaffRates

    Reviewed May 22, 2026

    Stannah was very professional, and they were fine to work with. The guy who did the install was very informative. It took him about five hours. The stairlift goes straight up and down, but at the bottom, the last piece lifts, because otherwise, it would block a hallway. The price was slightly higher than the competitors', but the service seemed to warrant it.

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    PricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed May 21, 2026

    It looked like Stannah's pricing was the best, and they had very good reviews. So, I went by that and purchased from them. The gentleman that came and described everything was great. He described everything in detail. The person that did the installation also was clean, neat and quick. I would tell others to use Stannah.

    Doing business with them was very good. Their reps were all wonderful. The only comment I have is I chose to use the rentable option, and I wound up having to get it uninstalled within a month's time because it was installed for my husband but he wound up passing away. So, I was hoping for some type of refund, but they said with a rentable, that's not an option. That was my only disappointment. I thought I would get something back.

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    Sales & MarketingStaff

    Reviewed May 20, 2026

    I happened to see a Stannah Stairlifts ad on Facebook one morning, I sent a message, and I heard back in 10 minutes. The rep came right out within four hours, and the crew was here within two weeks to install it. Very good experience. My husband used the stairlift and he's very happy with it. It goes in all the way and goes right down the stairs. In the wintertime when we’re running the wood stove, my husband will be able to go up and down and fill the wood stove. It got bad last winter because when we run the wood stove, he has to go up and down every couple hours, but he couldn't do it. Go with a stairlift.

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    Price

    Reviewed May 19, 2026

    The presentation with Stannah Stairlifts took long, but it was okay. Installation took like four hours. I heard that they can come in and out easily, and I guess I was wrong. The stairlift takes up a lot of room. I'm not happy with the room that it takes up. I just got out of the hospital, and I have nurses and OT coming in, and they have to turn sideways to get past it. Also, everybody is telling me that I overpaid, but I don't even know what they go for. I only have 16 stairs, and I paid 5,500 for a used one.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hi Charlene,

    Thank you for your feedback. We have forwarded your comments to our Customer Service Team, and they will be reaching out to discuss ways we may be able to better accommodate your needs and improve your experience with the stairlift.

    In the meantime, if you need anything, please don't hesitate to contact us at 1-888-680-4073. We are always happy to help.

    Sincerely,

    The Stannah Team

    Verified purchase
    PriceStaffRates

    Reviewed May 18, 2026

    My elderly mother has trouble going up and down the stairs. I did comparisons on different stairlifts, and Stannah was the most reasonably priced. I like their quality and price. The rep we worked with was very pleasant. He was very thorough and he gave me several options. Based on how our stairway is formed, we had to get two straight lifts. He explained the options for the installment plan, for the refurbished and for the buyback. We went with the two straight stairlifts as opposed to the custom curve, which would be much more expensive. The installation went fine. It was a gentleman who was also training another gentleman. It was seamless, and they cleaned up very well behind themselves. They explained how the lifts work, and we tested them, and everything was great. It was a wonderful experience.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 30, 2026

    I have COPD, and I was having trouble going up the stairs. I purchased a stairlift from Stannah, and a very kind man came and did the work, and he seemed to be very professional. The quality is good, but I feel that it's very expensive for what I have. But when I had a couple of questions on the installation at first, because I didn't understand, they were very good and helpful on the phone with me. The salesman was very nice, but he was clearly a salesman. He had the sales pitch, “If you get it today, we'll give it to you for this price,” that kind of thing, which I didn’t like too much. But they were very professional, and I'm satisfied with the product.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your experience with Stannah. We're glad to hear that you're satisfied with the product and found the installation and support helpful and professional. We appreciate your feedback and we will share it with our team to improve. If you need anything , please feel free to contact us.

    Sincerely,

    The Stannah Team

    Verified purchase

    Reviewed April 21, 2026

    Everything with Stannah is great. Both my parents have mobility issues, and that was why I have this chair lift installed. It allows them to be able to leave the house.

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    Verified purchase
    TechStaff

    Reviewed April 20, 2026

    I liked the people that came from Stannah. I liked everything they offered and the fact that it was all done by Stannah employees. They installed the curved stairlift. It looks and fits good. It's very high quality.

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    Verified purchase
    Staff

    Reviewed April 19, 2026

    I like Stannah's presentation, and the guy that came here was very nice. The installer was great. When he was done, it was as if it were cleaner than before he came here. He explained everything. It was very good. I liked everything about Stannah.

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    Verified purchase
    CoverageTech

    Reviewed April 18, 2026

    Everybody at Stannah was fine. I had a little problem with the squeaky noise, and they came out and fixed it right away. The stairlift has been very good. It’s made it much easier for me to go up and down. I'm getting older, and it's getting to a point where it's hard to move sometimes. It's getting more difficult for me to walk up and down the stairs. So, that was what made me decide to put it in.

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    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed April 17, 2026

    I did some research and I found Stannah online. Their guy came right out and gave me good estimate. They were very professional. I'm a contractor. So, I'm doing it for a customer, but it's all installed. The installers were very good. They came on a Saturday. They contacted me. I let them in the house, and I had to leave. They called me when they were done. They locked up before they left. Everything worked out really good. Give Stannah a call and let them come out and give you a price. It was worth the value that I received.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 16, 2026

    Our Stannah stairlift was installed a couple weeks ago. It's the best thing that could ever happen. I love it. I'm enjoying it. It's a lifesaver for me. I like the advertisements I see about Stannah on Facebook. They were good. They were attractive. They caught my attention. I had gotten five different estimates, and I went with Stannah. I'm happy that I made the right choice. The guy that came and installed the stairlift did it within an hour and a half. He was very mannerly, very polite, and explained everything in complete detail that only an idiot could get it wrong. He was excellent.

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    Verified purchase

    Reviewed April 15, 2026

    Purchasing a stairlift from Stannah was very convenient. They let me know what they were doing. I'm happy, so far. My experience was very good. I don't have any complaints about the stairlift so far. It fits right in there. I used it once, and my people that live with me used it, and there were no complaints. I'm satisfied. I can go down and up the stairs in my basement.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed April 14, 2026

    My friend, Father Gino, had a Stannah. I had a stair lift, but it was very inexpensive and it didn't hold up too well. I've seen the quality of Father Gino's stairlift. So, I went with Stannah. The presentation was nice. The gentleman that was here was very good. He did a good presentation. He was funny, too. He was entertaining, and I guess that goes part with the job.

    The gentleman that put the stairlift in was wonderful. He was neat and clean. I was surprised that with all that work, there was only one person doing that. I got the straight up and down stairlift. I didn't call, but I noticed that the seat part of it seems like it has some ripples in it. I only used it one time, so it's not me using it. So, I was gonna call them, and I said, “Well, let me let it go because I really don't have the time to be making appointments and all.” As far as what I had to pay, I would have liked a better price but I really needed it because I was in need of the stairlift at the time.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for your kind feedback. We’re glad you had a great experience with both the presentation and installation.

    Our service team would be happy to inspect this and ensure the upholstery is correctly placed, at a time that is convenient for you. You can contact our team at 1-888-680-4073

    Thank you again for choosing Stannah.

    Verified purchase
    Staff

    Reviewed April 13, 2026

    I wanted a stair lift because my wife has a hard time getting up and down stairs, and so do I. With everything I’ve read, Stannah seemed to be the most reliable. I worked with an absolutely great representative who was very knowledgeable and friendly. As far as the stairlift, I really like the ease of which it goes up and down. It made life a lot easier. We use to crawl up the steps. Now, we just sit and take a ride. Stannah’s the best.

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    CoverageTechSales & MarketingPriceStaff

    Reviewed April 12, 2026

    My husband could no longer manage the steps. We bought a stairlift from Stannah. My sister-in-law had purchased one for her mother, and they were very happy with it. I checked out a couple and had them come in and demonstrate them. I liked Stannah especially since my sister-in-law has had theirs for over five years and are still very pleased with it. The people from Stannah were very nice, very professional, and very helpful.

    We got a straight stair lift. It's indoors to the second floor. The installation went fine, although they had to come back. What happened was I had ordered a gray seat and a gray rail, but because of the way our bottom is, it's a landing, and they had to put in an extra piece that comes down to the landing. They didn't have that in gray. They put in a different color, and then came back the following week and replaced it with the gray. The person was very good and very helpful in making sure we were very comfortable with it. He demonstrated. The salesperson that came did not demonstrate but he did show me a video. So far, we're very pleased with the stairlift. It’s a little more expensive than the other one I checked. I would still highly recommend it.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed April 11, 2026

    We had a stairlift that stopped working and needed a new one. Stannah was the company we had originally and went with them again. We had scheduled a date to have the outdoor stairlift installed. But they couldn't do it in cold weather or wet weather and it was rescheduled four times. My mother couldn't leave the house for over two months. It was crazy. That was unacceptable.

    When they finally came, they had the wrong stairlift, so they had to schedule another date. It was frustrating. When they very first came, they looked at the stairs and told us it wouldn't be a problem. But when they removed the old track, they said they couldn't do it, that the treads on the stairs have to be replaced. If we had known that in advance, we could have had it done before they came. But eventually, it got done and the quality of the stairlift is excellent. My mother had the previous stairlift for a very long time (over 10 years) and it really got our money for us. The people were very nice as well.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Diane,

    Thank you for your feedback. We sincerely apologize for the issues and miscommunications you experienced. This is not the level of service we strive to provide, especially knowing how important our stairlifts are for our customers’ daily lives.

    We are glad the final installation met your expectations and that the quality of your new stairlift from Stannah reflects the reliability you have experienced in the past. We also appreciate your kind words about our team.

    Your experience will be shared internally as we work to improve. If you need anything, please do not hesitate to reach out at 1-888-680-4073. We are here to help.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffValue

    Reviewed April 10, 2026

    I went through a bunch of companies, and Stannah was the very last one. The salesman came out and talked with me, and all the attributes that were with the company and the stairlift were seeming a lot better than the other companies and how they stood behind it (the way they service things, and in general, their business practices).

    It took six weeks to have my stairlift made. It's special. It has a curve in it and they manufacture those independent of each other. It’s made specifically for the stairs in my house. It was installed yesterday. The guys were here for quite a little time. It wasn't a hurry-up-get-it-done. They took their time and I felt good about the install. The guys knew what they were doing, and it all went smooth and I got a nice presentation on what I what I need to do and how to operate it. It was very informative. My stairlift was quite expensive, but people get what they pay for and what I got was well worth the money.

    I'm completely pleased with Stannah and I would suggest that people go with this company. Everything I had, from the salesman down to the installer, was all positive. We had conversations with other companies and it was questionable. They weren't sure about this. I was really pleased on how Stannah presented everything right upfront. The only thing I didn't do yet was make a service call, and if everything goes true to fit like it's been up to now, it's problem-free.

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    Punctuality & SpeedStaff

    Reviewed April 9, 2026

    Installation went well. It was very fast and professional. I was very happy with the installation. Stannah couldn't do any better. The stairlift is wonderful and I like it very much. I'm very happy that I did it, and I'm very happy with the company. I have no complaints about it. Everything went smoothly and everybody was wonderful with me. I talked to them, and whatever I asked, it was great. Everything was perfect. I had open heart surgery and my garage is downstairs. I was having shortness of breath bringing my groceries up, so the stairlift helps me a lot. I recommended Stannah to my nephew as well. His wife has some problems with the stairs, so I advised him and he's thinking about putting one in his house too.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 8, 2026

    Eric, our installer, was just great. After the install, he took us through all the features and how to use it. It has been a great experience dealing with Stannah. From Rich, our salesperson, to the gals in the showroom (we live in Franklin), to customer service when I had questions, I would give it a A+. The fact that we could go in the showroom in Franklin and that we are dealing with a local company with great reviews, there was no doubt to choose Stannah for our stairlift. We are extremely pleased and glad that we chose Stannah.

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    CoveragePriceStaff

    Reviewed April 8, 2026

    We looked at one stairlift company, but it was much more expensive than Stannah. They also felt that because of the way their stairlift was constructed, it might not fit in our staircase. We then went with Stannah and got one of each of their curved and straight stairlifts. We're very happy with the quality. The installers were wonderful guys as well. The only thing is, and it's probably because it's a curved stairlift, I would have liked the gears or the little silver things that stick up covered for dust purposes. But the one going downstairs is covered.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 7, 2026

    I have balance issues and my two children, although quite a bit younger than me, also needed a stairlift. I use my downstairs, and it opens up the whole house to me. I use the basement, and my laundry and TV are down there. My stairs are a little steep, and my feet are very big. I got a Stannah stairlift and I have been very pleased. I would recommend Stannah. I called them due to ConsumerAffairs' recommendation and reviews, both good and bad. Stannah was prompt and their representative was great. He explained what their product is and how long they've been in business. He was clear and answered all my questions. He didn't put pressure on me.

    Stannah then sent very well-qualified installer. He said he would be there between 8:30 and 10:00. He called at 8:30 and said he would be there at 9:00. He was there at 9:00. There was no fooling around. He got to work right away and worked nonstop. He spent a lot of time to make sure I understood everything that I needed to. Being 82, I needed time. I told him, “I want to know if you're going to finish soon because I want my brother to come down and listen.” He said, “Have him come down now.” He finished up then he spent a lot of time explaining the system to us. He was very informative and pleasant about it. He explained what would be involved in terms of money and what to do should I need follow up. He left a card to put on my refrigerator. Everything is working very well. The stairlift is quiet. It works at ease for me. It seems to be designed for absolute simplicity. It's very sturdy as well.

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    TechSales & MarketingStaff

    Reviewed April 6, 2026

    My uncle lost his ability to go up the stairs some years ago, and he uses Stannah. They recommended Stannah to us and I got a stairlift for my mom as she's having trouble getting up the stairs now. The sales rep was a very nice guy and everything went according to plan. Everything he said happened and there were no surprises. Everything was a smooth process.

    The guy that came to install was very neat and didn't leave any mess. He said he was going to take four to six hours but it took him just over three. He got it really close to the one wall where it's not in the way of the staircase. I am able to go down the stairs easily. I don't have to contort my body around the chair when it's parked. He also gave a demonstration when he was done, and it was good and thorough. He made sure Mom was able to do a full run on the stairlift before he left. Mom had a fall some years back and was afraid to go up the stairs after the fall. She hadn't been up to the second floor of the house in a year and a half prior to us getting the chairlift installed last week.

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    Sales & MarketingStaff

    Reviewed April 5, 2026

    I have bad knees and been wanting a stairlift for years. I went with Stannah and the sales rep was great. He was not pushy at all. I had to put the installation off a couple weeks but when I finally got it done, it didn't take them long at all. My granddaughter was here when that happened and she said the installer explained it very well to her. I am very happy with my Stannah stairlift.

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    Sales & MarketingPriceStaffRates

    Reviewed April 4, 2026

    I had another company come in but I did not like the salesperson. I went with Stannah for a refurbished stairlift and the installation was good, except for one aspect. I found my top step with a crack in it. I don't know whether that was caused by them or it was just an old step. I notified them and they said they'd make a note of it. Other than that, the stairlift does what it has to do. I've used it three or four times. It gets me down the cellar so I can do my laundry. The price was within my budget as well.

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    Staff

    Reviewed April 3, 2026

    Stannah took two stairlifts out of my old house and put a new one into my new house. The installation worked out fine. They were a big help. I got a curved stairlift and they made it possible. I had this last one for seven years and never had a problem. They only changed the battery in the chair. I'm very satisfied and I would recommend Stannah to a friend.

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    Customer ServiceCoverageTechPriceStaffRates

    Reviewed April 2, 2026

    My wife fell and broke her hip and femur. We have two sets of seven stairs to get into the house from the garage, and she was worried that she couldn't get up and down the stairs. We had to put in a stairlift, and glad we put it in. I went online and googled “stairlifts,” and Stannah was one of the first ones that came up. Five minutes went by, a guy called, and he was actually in Florida. He said he was from Stannah and that there was no pressure whatsoever. He said, “But we can have somebody come out there and give you a quote, and there's no charge. And if you don't want it, don't take it.” He told me not to be afraid to call other people. But he said Stannah is worldwide, and he had a good spiel, so I told him, “Yes, send her out. That could hurt nothing.”

    A nice lady came out and told me how much it was gonna cost and how long it would take. I got seven steps up to a landing to go out the front door and then seven stairs up. It's a split-level, so we had two different chairs installed. It was just under $12,000 for the two stairlifts. She said, “Anytime you want to cancel, if you find somebody you want that's cheaper, or you think is better, call them, we'll cancel it.” It did take a couple of weeks. They were pretty busy. The guy who installed the stairlift could have been nicer if he had tried. We bought him lunch in the local corner sandwich shop, and he was very, very nice. He had everything he needed, and he was all matter-of-fact, and he just did his job. He was very professional. When he was done, he explained everything to us before we got on it.

    We had to call back Stannah because my wife had a drop foot, so the nerve hasn't grown back to make her foot go up. When she was spinning in a chair to get on and off, her foot was kind of dragging. We called them on a Friday to come and raise the seat up higher, so her foot wouldn’t drag, and they were there on Tuesday. A gentleman was here. He was another great guy. He said the company was great. He was here for about an hour, and he raised both seats. So my wife is very happy.

    Everybody that I talked to said what a great company Stannah is to work for. There's no turnover. The installer said he's been with them for 12 years. He said, “The first week I was here, I got insurance the first day. I started off with two weeks’ vacation, which I could have took the first two weeks off.” Stannah was absolutely fantastic all the way around. I'd have them back here in a heartbeat. It was a great company to work with. They weren't hiding anything. They gave you a price up front. I'd recommend them to anybody, my family, my friends, or whoever needed a stairlift.

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    Punctuality & SpeedStaff

    Reviewed April 1, 2026

    I'm 75 and I'm still fine walking up and down the stairs, but I have trouble with carrying things down the stairs. I fell down the stairs one time I was carrying things. I wanted a stairlift and Stannah seemed to have a little better quality than the other ones that I researched. I went with them and the stairlift has helped tremendously. I don't have to carry things down anymore. It's slow but steady. For now, we're using the stairlift like a dummy waiter. But in case we need it when we get older, we'll have it.

    When the stairlift is down the stairs, the track is on the side, so there's no problem going up and down the stairs. But if the stairlift is at the top of the stairs, it's a little difficult getting around it to go down. So we keep it down the stairs and if we need to bring something down, we'll just use the automatic part to bring it up. Also, there's a light that is on on the arm of the stairlift all the time and we can't turn it off without unplugging it.

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    Sales & MarketingStaff

    Reviewed March 31, 2026

    I had a Stannah stairlift put in many years ago but I had it taken out because I didn't like the look of it and didn’t need it anymore. I'm very steady on my feet, but I was having back surgery so having a stairlift would make it easier to go up and down the stairs. I went with Stannah again and got a stairlift installed from the basement to the first floor, and then from the first floor to the second floor. Tony, the sales rep, was perfect. Bradley and James, the installers, were both great. I like the feeling of safety that comes with having the stairlift. The quality is great as well. Everything has been perfect.

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    Customer ServicePriceStaffRates

    Reviewed March 30, 2026

    We're moving in my mother-in-law, and we needed some help to have her get up the steps. A guy from Stannah came in and explained everything to us properly. He gave us the pricing and the breakdown, whether it'll be worth renting and purchasing. He did a video call with my husband. The installation was done in about an hour and it was done great as well. We had an electrician in to help and let us know where to put the cord. We haven't used the stairlift yet because my mother-in-law is not here yet, but it seems to be working okay.

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    PriceRefunds & PayoutsStaffRates

    Reviewed March 29, 2026

    I like the quality of Stannah's salesmanship and product and we got a straight indoor stairlift from them. The installation went really smoothly. The stairlift goes from the basement to the first floor. It fits perfectly in my home and I like that it has a foot lift and a seatbelt. The price is too high but everything is too high nowadays. The quality is excellent and I got what I paid for. I would recommend Stannah if I knew somebody that needed a stairlift.

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    Customer ServiceTechPriceBillingRates

    Reviewed March 28, 2026

    I had a meeting with someone from another company but the price was astronomical. It was $21,000. We live in a raised ranch which is a split level so I can't have one. I have to purchase two. One of our aides looked up Stannah Stairlift online then I called them. I told them time is of the essence as we were carrying my husband down in his wheelchair, and that was so unsafe. They asked if they could come that day at 3:00. I was so happy and said yes.

    A gentleman came out. His name was John, and he was a very nice guy. I purchased the stairlift that day that he was here. He quoted us around $9,000 and if I did it that day, it was additional 500 off. I got a refurbished set and my big thing was if there was a warranty on it. He said there was a five-year warranty. I paid the down payment then they came and installed it. I wrote the rest of the check and I saved over 10,000 from not going with the first person. It was two young guys who did the installation and they did a beautiful job with the electrical cord.

    We've been super happy with our Stannah stairlift. It's a blessing for us. It's very simple and we know what to do. I use the seat belt every time. It's made my life so much easier. On my husband's good days, he can walk with the walker a little bit, but it was perfect timing when we got the stairlift because now at least he can change rooms. We'll stay in the bedroom a little, then the living room upstairs, then the downstairs. He gets to move around.

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    TechStaff

    Reviewed March 27, 2026

    A couple of other places came over here and wanted to deliver the stairlift at the door. The other one wasn't coming over to talk to us about the stairlift. But Stannah had somebody talk to us about and set us up. Our Stannah stairlift is excellent and we’re very happy with it. It fits into our stairwell perfectly. It runs very smoothly and doesn't make any noise. I use it now, but it was for my husband. He's disabled and has bad back and leg. It helps us upstairs. Otherwise, it's rough without it.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 25, 2026

    I needed a stairlift because I'm paralyzed. I chose Stannah because I saw an advertisement. Everything was excellent with them. The people were great. The product is great. Customer service is awesome. I've had no problem at all. The stairlift is on the stairs, but I don't think it gets in the way of anybody. The chair can't be open to have people walk by it, but that means I can't fall when I get out of it.

    My only problem is I'm on the curved stairway and into the basement. So, sometimes the connection isn't good. But if you move a little bit, it picks back up. When I hold the remote, I have to keep it at the bottom of the stairs so it's not in the way of others. When I call it up from upstairs, I'm using the remote. I have to really go deep into the stairway and turn the remote quite a bit for it to pick it up. Otherwise, it works great. I've already recommended it to two people.

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    Sales & MarketingStaff

    Reviewed March 24, 2026

    I got a Stannah stairlift for my sister. The sales visit went well, and the installer was great. I got the straight one for outdoor. I didn't have it long enough to really see if it's good, but so far, it seems good.

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    StaffRates

    Reviewed March 23, 2026

    Kris ** was very professional and helpful. He took the time to explain what the problem was. He was also very polite and cordial. All in all, a very Nice person. His high rating is see deserved.

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    Customer ServiceCoverageTechStaff

    Reviewed March 23, 2026

    I couldn't go up the stairs without losing my breath and I tried to reach out to Acorn, but Stannah called me back. We have plenty of room and the installers were very good when they came up and measured the space. They went over everything with us. When we've had the stairlift for about a month, it wouldn't go all the way to the top by about a couple of inches. It was a mechanical issue and the guy came out right away and fixed it. We had a card to call, so it was fine. I’m very happy with the stairlift. It's great and has made life better. We love it.

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    Customer ServiceTechSales & MarketingPriceTimeliness

    Reviewed March 22, 2026

    I called two different places, and a sales guy was sent out who measured everything. I was ready to buy but I never heard from them again. They did all that work and they never called me back, even though I left a message. Stannah’s guy came out here the next day and gave me a quote. That was on a Friday and they had somebody here on Wednesday to install it. The guy was great and was in and out of here in no time.

    This is a 100-year-old house with thin, steep stairways and the straight stairlift fits just exactly, but it's fine. My wife has Parkinson's disease and going up the steps is tough. But now, she doesn't have to go up the steps anymore. I take the laundry up with the stairlift because I'm almost 70, so it's getting tough, too. The stairlift works every time and just as you’d expect. Stannah is a wonderful company to deal with. When you get a nice service like that with a guy who knows what he’s doing and talking about, it’s a wonderful thing.

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    Staff

    Reviewed March 21, 2026

    Stannah Stairlifts' rep was great. He has been doing it for a long time. He was very friendly and straightforward. My mother told me the installation took almost a day, and it went fine. The lift has been running great. It has made it possible for my dad to go upstairs and live at home, and it makes life easier for my mother who uses it and uses it for my dad.

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    StaffEase of Use

    Reviewed March 20, 2026

    We heard good things about Stannah Stairlifts. And when we met with the representative, they knew so much. It was so reassuring. We have a small house, and the way the stailift is in is perfect. Got it right down to where it needed to be. Also, it's easy to use, which I like. It goes up easily. I could go downstairs now to do laundry. So, it has made a difference. Everybody likes it. Even my grandson uses it.

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    PriceStaffRates

    Reviewed March 19, 2026

    I reached out to Stannah to have a stairlift installed at my parents' home. Their rep made a great presentation which took about a half hour, then the installation went very smoothly. The installers also showed my parents how to work the stairlift. We got the curved one with the remote control, which is a great feature, and it fits the stairs very well. The noise is very low and the price was very good. The quality is excellent and overall, I would recommend it to others.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed March 18, 2026

    I chose Stannah because it was a family-owned company. I chose them because of the years they had been in business. Also, I was quite impressed that they started off with hoist. If they knew about hoist, they certainly know about lifting a 200-plus pound woman up the stairs. So, those were my reasons for choosing them. The sales visit was seamless. Jonathan was my sales rep. I complimented him personally because he was not a high-pressure salesperson. He was very lowkey. I had done due diligence before he came to the house. The only thing that was going to make or break the sale for me was going to be the terms of the warranty, and I wanted specifically to know about the refurb and also about the new. The price differential was negligible.

    The reason why I went with the new was, again, because of the warranty. It was stronger warranty than the refurbished warranty. I thought Jonathan was very professional and very easygoing. Stannah kind of sells itself. So, all he had to do was formally do the paperwork and not be rude. All he had to do was walk in with the paperwork because he was representing a wonderful company.

    The installer, Carl, was fabulous. The gals called and gave me the heads-up the night before. Jonathan had already told me what the window of time would be that I needed to be available. The girls contacted me and I wasn't available. They left me a voicemail message, and I called back to let them know that I got it, just so they could let the installer know that I was on board. Carl called from the road. He was in traffic,and said he would be about 10 minutes away. He was as sweet as pie and explained the mechanics of the chair for me and left no mess behind. It was as if he wasn't here.

    I've been using the stairlift ever since he installed it. I have had no trouble with it. My only complaint, and I told this to Carl, was I wish there was a way to torque it up and make it go faster. He said he's heard it before as well. I have some serious arthritis. This thing doesn't jolt. It's very smooth. It's seamless but it could go faster. Days pass before you get downstairs. It's too damn slow. Without hesitation, I would recommend Stannah.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed March 17, 2026

    My wife has mobility problems from MS, which was why we needed a stairlift. I went to ConsumerAffairs and they recommended Stannah Stairlifts, and I talked to the rep. I liked Stannah and got a straight stairlift, and it works great. The installer was good and did a demonstration on how it worked. When I had a problem with the stairlift, they showed right up and fixed it. Both the customer service and the price were excellent.

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    CoverageTechSales & MarketingPriceStaffRates

    Reviewed March 16, 2026

    I have very bad arthritic knees and climbing the stairs is very painful, and I finally decided to buy a stairlift. There was one good review from someone on the West Coast about Stannah and their quote was in the middle of two other quotes I got. One of the other companies I was considering had a manual rail but Stannah offered the automatic safety rail that goes down. The gentleman who did the sales visit was very nice and I enjoyed talking to him. And it was then that I made up my mind that I was gonna go with Stannah. I got the indoor straight stairlift and the installation went smoothly. The gentleman came, had all the supplies, took him a couple of hours to put it together, and it worked fine when he left.

    I had a repairman here last week because the stairlift abruptly stopped one night and I couldn’t get it to go. He replaced a piece and it’s working now. The quality is fine but I would have liked the price to have been a little less. But I got what I needed. And Stannah couldn't come down any lower. If people are interested in Stannah, they should go ahead with it. They stand behind their product.

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    TechPricePunctuality & Speed

    Reviewed March 15, 2026

    Stannah got in touch with me quickly. They came out fast for a quote. So, we went with them. We got a straight stairlift and it's working perfectly. It fits what we needed. They got it installed in time. My mother-in-law was coming to stay with us after getting out of the hospital. So, they got it in before she got home, and everything went well. The stair lift is of great quality. My mother-in-law loves it. She was afraid it would be ugly. It's not ugly. It's good. I wish it was a little cheaper. It's not their fault though because we're only renting it. We didn't buy it.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed March 14, 2026

    Stannah Stairlifts is a good company. They have an excellent price. I was really thinking it was going to be a lot more because I had quotes where they were saying it will cost $10,000. So, 4,000 something was a good price for me. As far as the stairlift, I sit on it and I go up. My bedroom is on the second floor, and I'm confined into the dining room where my bed is, and I wanted very much so to go to my room so the dining room can be a dining room again and we can sit and eat our dinner, instead of sitting on a recliner while eating. I'm confined to a recliner because I had a stroke in 2023.

    One day out of the blue, Ryan said that they had a refurbished stairlift for me that they can put in. I told him a lot of people that I had gotten quotes from said that stairs would not fit. He said, “What I see here is we have no problem to put it in.” When he said that, I said, “Okay. Let me take it then, so I can go upstairs.” I got a straight stairlift. It goes upstairs to the top step.

    They got the stairlift in, but I couldn't sit on the chair. The chair was too small. I’m a big person and maybe if the chair was 28 inches wide, I'd be able to fit into it and be able to do it. I couldn't even fit in at all, and my feet didn't want to stay on the foot rest. As I put one on, the other one would fall off place. My experience was great until I went up and I couldn't fit. If I could have sit in the chair, I'd be using it right now up and down and I would be loving it. I want to go to my room and sleep on my big bed instead of a little twin bed.

    I don't have problems with the make. The sales person was excellent. The installer was excellent, too. The one that took it out was also excellent. So, I can't give anything bad. The only thing is I did not fit the seat. Their customer service reps were very good in knowledge. They were very helpful. I was told it would take maybe a week or two before they can even come out to install. They were out that following Thursday when I called on a Monday. Then at some time, it took maybe 10 minutes to take it out.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 13, 2026

    I was shopping around, and Stannah was very proactive and prompt, and they interacted with me. It was a year-long process. Initially, they quoted some amount, and then because of the tariff, the price went up by almost 2,500. On the internet, the prices are 8,000 and 7,000, so 17,000 was way too much. I wanted the price to go down a little bit more, but that's okay. The stairlift was installed on the 3rd of this month, so it's not even two weeks old. The installation went smoothly, and the team was competent and didn't take more time than they told me initially, so that part was fine. But I did not like the turning-around type of seat, so I will have to call Stannah again and extend it and make it go up to the landing in the right way. It's new now, so it's working, and it looks good. But I would recommend others to shop around because money is also very important.

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    Sales & MarketingStaff

    Reviewed March 12, 2026

    We got a Stannah stairlift for my mother-in-law and she's loving it. We got a recommendation from someone that had one years ago for their parent. The gentleman from Stannah who came for the sales visit was very pleasant. He explained the product to us, and it was a good experience. The installer was very efficient and clean, explained everything to us, and then we explained to my mother because she’s hard of hearing. I would definitely recommend Stannah.

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    Sales & MarketingPriceStaff

    Reviewed March 11, 2026

    I got an outdoor stairlift from Stannah, and it has a lifetime warranty. The sales visit was very informative. It was very positive all the way through. When the installers came in, they were informative, quiet, and did their job in a very timely manner. They also cleaned everything up. The stairlift is sturdy and it does the job. It's a high cost, but it's relative to the quality and the warranty.

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    PriceRefunds & PayoutsStaffRates

    Reviewed March 10, 2026

    Stannah Stairlifts is a company that has been here. My mother-in-law had one in her past life. We had one for her to go up to her bedroom at night. She got it serviced frequently from the people in Massachusetts. We figured they've been in business since many years back, and we thought we'd choose the same company.

    Stannah came and installed the lift, and we're happy with it. The tech walked us through all the features of another type that we could have got, and I was impressed. It's not obtrusive for anybody else going up and down the stairs, and it works nicely, at least for the few times we've used it. When you push the button, the footrest goes up and down automatically. I don't have to pull a lever. We live on a two-level condominium, and that's going to help us go up the stairs to go to bed. I thought stairlifts were around $4,000. But when I got prices from other people, it's in line. And it's a quality stairlift, and I paid the price I thought I would have to pay for it.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 9, 2026

    Working with Stannah, customer service-wise, was excellent. Everything about working with them, from customer service to sales to install, was wonderful. One gentleman came here, and within a few hours, the stairlift was installed. The product is very good.

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    PriceStaff

    Reviewed March 8, 2026

    I'm in California and I coordinated the installation of a stairlift for my parents in Connecticut. I met with the representative from Stannah and he did a fine job. For the installation, their reps were on time and it took them almost exactly how long they said it would take them. They reviewed it with my mother and they seemed pretty thorough. My parents seemed happy with it and I didn’t get any complaints. We got a really nice stairlift, but it was one of the more expensive models and I don't know if the extra money was worth it. Other than that, Stannah's reps were always very responsive, and so far, my mother has been able to use the stairlift with no issues.

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    Sales & MarketingFollow-Through

    Reviewed March 7, 2026

    Stannah was selected for me and the presentation and installation both went as expected, and everything was completed as advertised. I have a straight stairlift and my experience has been very good. Overall, I am satisfied with the product and service.

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    Punctuality & Speed

    Reviewed March 6, 2026

    The Stannah stairlift goes straight up and it works well. The man who installed it was very quick. It was wonderful. I want another one. I need one for the first floor to the basement.

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    PriceStaffRates

    Reviewed March 5, 2026

    I liked the quality of Stannah's product and the price. I got a straight stairlift for inside my home. The installation went perfectly. The installers got it in in a very short time. The stairlift fits good in my stairwell. It works just as it was supposed to. It has two remotes, one at the top of the stairs and one at the bottom of the stairs. I would recommend Stannah.

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    PriceRates

    Reviewed March 4, 2026

    I had a stairlift that was functioning very poorly and I had to remove it. I wanted to get a new one and I researched a lot of companies, and the first one I used was Leaf Home Stair Lifts. As I continued to do my research, Stannah was the best and I got the stairlift from them. It’s an interesting chair because it runs on a battery. Electricity charges the battery, and it's operating marvelously. It's everything that they said it was going to be, and it was 2,000 cheaper than Leaf. It also fits into the stairwell. I live in a big house and I'm going to be 85 on my next birthday, so getting up one flight of stairs is becoming a big deal. Without the stairlift, it would be very hard for me to live here. I would strongly recommend Stannah. I haven't had it long enough but right now, it works. It's quiet and reliable, and every time I get in, it goes great. So, I'm fine with it.

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    TechPricePunctuality & SpeedRatesSales Tactics

    Reviewed Feb. 26, 2026

    My father-in-law and mother-in-law had a need for Stannah's product up in Rhode Island. I told my father-in-law about the company, because I was familiar with them, then we went online and looked at the company. And then we went through a pamphlet that outlined what the product was. The salesman came out quickly and he did a nice job. He presented the product and one little add-on that we had. He was just showing us what it was and he wasn't doing a hard sell. The price was 5,500, which was a reasonable price and the negotiations to make the purchase were relatively quick, so it didn't take a long time to wrap up anything.

    It was also a pretty straightforward installation and we had the stairlift installed in a regular straight stairway. The fit was good and it came out nice. It didn't take that long to put it in and so far, it's working perfectly. Overall, my wife’s side of the family is familiar with the company, because they had that product in their house, but if somebody else would ask me, I'd tell them to use Stannah.

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    Punctuality & SpeedStaff

    Reviewed Feb. 25, 2026

    Stannah Stairlifts came very highly recommended from several friends. The stairlift was installed very quickly. The installers went over it with my mom and she was up and running and already using it. It's straightforward to use. My mom likes it a lot. Ours is one of these stairs that go up 10 steps. There's not quite a landing, but very narrow on the left side as the stairlift turns. On one side it would be a very wide stair and it comes into very narrow by the area. It would make a left turn and go up another five steps. The stairlift would hug the right side all the way and would go up further.

    My mom can get on it from inside the living room, which is a bit around the corner. She doesn't have to get on any place where she's got to step up first to do it. She can sit right down on it and go. It would take her around and all the way up. Getting off at the very top of the staircase, it again wraps to the right. My mom could fall immediately down to the left by stepping off by accident. It leaves her right there on hardwood floors to be able to walk right to the bathroom or bedroom. She's still ambulatory to go up and down. She uses the stairlift coming down in the morning, going back up, coming down again, and coming back up at night four times, two one-way trips, up and down, during the course of the day. It provides her with the flexibility and the freedom of movement up and down.

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    Sales & MarketingStaff

    Reviewed Feb. 25, 2026

    I was impressed by the Stannah Stairlift Sales Advisor. Michelle ** was Excellent. Her attention to detail was what stood out for me. Michelle was extremely diligent in taking my Family through the install process. Additionally spent several hours on her first visit to our house. Took the time to explain the install process so my Mom was comfortable. Was also meticulous in her measurements of our curved staircase. Because of Michelle’s diligence & attention to detail, the install went very well. We are pleased with our new stair chair. I highly recommend Michelle **. She was absolutely great to work with.

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    Staff

    Reviewed Feb. 24, 2026

    I came upon Stannah through the internet and as far as getting the lift is concerned, it is for safety purposes. As I was going downstairs, I could feel my left knee giving out. For safety purposes alone, I didn't want to end up at the bottom of the stairs in a heap. So, I got a stairlift. I did my research on it and they appeared to be a quality product.

    I had two cats. I now have one cat. One cat passed away last Friday, but I had to get material up and down the stairs in the form of kitty litter that comes in 20 and 40-pound boxes. I was also getting laundry up and down stairs. Before, if I had laundry, it was in the basket, and I had to literally back down the stairs. That isn't the safest way to do it, but that was the way I did it. The laundry is downstairs, too. So in the course of the day, I might have been climbing the stairs about five to six times. So, the lift has really helped me.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 23, 2026

    I checked a few of companies out, and I liked Stannah better. The sales rep was great, and the installer was great as well. I went with a straight stairlift. The curve was too expensive to do a custom stairlift, so I did the straight up to the landing, because after that, there's only a couple of stairs. The stairlift is good and I'm happy with everything. I purchased a previously owned one and I'm glad I did because I wouldn't even be able to know it was refurbished.

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    CoverageStaff

    Reviewed Feb. 22, 2026

    I love my Stannah stairlift. I have back problems, so I got it three weeks ago. The guy who fixed it showed me how it goes up the steps and he was great. Joe was his name. I got the model that's straight, and then at the top, it is curved. It's excellent and I would recommend it to others.

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed Feb. 21, 2026

    I'm 75 and I have heart disease. I also have osteo and rheumatoid arthritis. I purchased a Stannah stairlift and their customer service rep was very good. But I developed a problem with the housing on the unit where my heel would loosen. It would dislodge it at the top of the stairs and it's pretty complicated. I can't figure out how to get it back together. It happened after it had been installed and the installer was still there. He put it back together, but he didn't show me how to do it and it's not easy. You can't just snap it back on and there's no diagram to show how to do it.

    I called the company afterwards because it happened again. I tried to put it together, but I've got arthritis and it's really hard for me to move. And I didn't want to try too hard because I might screw something up. The rep I talked to said to call his Manchester office and see what they could do about it. And I never got a call back. Other than that, my experience with Stannah was very good and the stairlift helps a lot. It's a nice unit and I'm glad I bought it. I'd recommend them, but the service could be a little better. I wish they'd send someone over to fix the housing and show me how to fix it.

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    Sales & MarketingStaff

    Reviewed Feb. 20, 2026

    I like the product, and I really like the sales rep. He answered all the questions my wife and I had. He really knew the product compared to a couple of the others that I talked to. The stairlift works fine but the thickness of the rail the chair rides on almost turned me off. Some of the other models were thinner. I use it daily and there's a handrail on both sides, and I didn't want to take out the looks of the handrail. It fits with both handrails, but they had to come out a little bit wider because of that. But overall, I was happy with Stannah and everything that they did, from the salesman to the installer, and how long it took. It took less than a day to have it installed. My MS affects my right leg, so before, I would do stairs in the morning and at night. But now, I can go up and down whenever. So the stairlift changed the quality of my life.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2026

    The customer service was excellent and the installation was good. The Stannah stairlift is excellent for my husband. He had three strokes and he's paralyzed on one side of his body. He can get up and down the stairs, but it's very difficult. The stairlift really helps him a lot. We had one slight problem the other day and someone contacted us and told us how to relieve the problem, but it relieved itself.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 18, 2026

    The stairs have gotten to be a bit much for my wife and I. We interviewed several companies, and Stannah Stairlifts was persistent in making sure that I didn't forget about them. When I first considered using stairlifts, I didn't want to become dependent upon them. I was a bit afraid that if we put them in sooner than what we really needed that that would become, more or less, a habit rather than a necessity. I put off installing them, and the Stannah stayed in touch with me to a point where I didn't forget about it, but I wasn't being harassed. So, that was comfortable dealing with them in a situation like that. Generally, when you put off a supplier or someone who does the installation work like that, if they're not used right away, they tend to go away. But they stayed close. It made it an easy time when I decided that we needed to put it in. By then, it was on us because we couldn't get it in as quick as what we wanted.

    I had several representatives get back to me. One was for the sales, and the other was for the installation, and they both were pleasant to work with and very informative and helpful. The installation team was great. Other than our delay, it's been a great process. We've got two stairlifts. We've got one from the first floor to the second floor, and then one from the first floor down to the cellar, where our laundry unit is. They're both straight. The staircases themselves aren't what you call overly large, but the lift units fit in there well. When they're not being used, where they get docked is convenient.

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    TechSales & MarketingStaff

    Reviewed Feb. 18, 2026

    I have some mobility issues. I was having trouble getting up and down the outside stairs. We have a stairlift currently inside, down in the basement. So we put one up outside, too. I found Stannah on the Internet when I was looking for outside stairlifts. I like that they're local. The sales guy who came out was very nice and helpful.

    The installers were very courteous and nice. We have two dogs here in the house that are pains in the butts, like to be nosing around while you're working. They tolerated the dogs and didn't disrupt our activity here at the house while they were doing the installation. They did the install with minimal disruption. It was just a good experience all around dealing with the installers. It was well-orchestrated on their behalf. They did a good job putting this all together and getting it done.

    The stairlift is a good fit there. We originally wanted it on the other side of the stairs. But due to the fact that they had to run a power cable and our stairs didn't have a lift, we weren't able to do that. But it's fine where it is. It seems to be of good quality, too. My understanding is that they manufacture their own stuff, and it looks like it's well-built and it'll last a long time. I would recommend Stannah.

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    Sales & MarketingStaff

    Reviewed Feb. 18, 2026

    My experience with Stannah's sales rep was very nice. The installation went well, too. My mother broke her femur, and I like that my mother could get up and down. It's good. I also put the laundry on it so we don't have to carry it up and down.

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    Reviewed Feb. 18, 2026

    I have trouble going up the stairs and after my wife did some consumer research on Stannah, we went with them. The installation was very good and the stair lift fits extremely well inside our home. I would recommend Stannah.

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    TechPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Feb. 17, 2026

    I was doing research for my mother-in-law who lives with us and she's got a set of stairs to get to her room. After reading a bunch of reviews and understanding the different features, I really liked some of the features of Stannah such as the way that the entire rail system is encased. I've seen other stairlifts that are open, which require more frequent cleaning and maintenance. Also, speaking with the field representative that came out was great. He answered a ton of questions. He seemed very sincere. And then, ultimately, the price for what we were getting was great.

    So far, the stairlift has been great. It works well. The installation took about four hours, and my mother-in-law has been using it. It's giving her mobility and freedom to get up and down. The biggest challenge for her has been getting groceries up and down the stairs. She can use the stairs and it's been fine. But any time she has to carry anything, she's unable to. So, this stairlift gives her independence. She doesn't have to wait for me, my kids or anyone else to help her bring things up and down. She can now come and go as she pleases.

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    Sales & MarketingStaff

    Reviewed Feb. 16, 2026

    I'm getting old and I needed a stairlift. Stannah Stairlifts was recommended by the Nava. I was very happy with their sales rep. Also, the installation was good. I use the stairlift 50% of the time and it works. It helps get me downstairs. It has only been here for a couple of days.

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    Staff

    Reviewed Feb. 16, 2026

    Our experience with the Stannah team was wonderful. The installation went well, too. Everything was perfect. The stairlift works fine for us. It helps us out a lot. It's harder for us to get groceries up the stairs without it.

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    Rates

    Reviewed Feb. 15, 2026

    My wife has bad knees. We saw that Stannah had a 4.8 rating on the Better Business Bureau and we decided to purchase from them. So far, the stairlift works and does what it's supposed to. My wife is able to navigate it and everything's good.

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    Reviewed Feb. 14, 2026

    We can use the convenience of a stairlift and after looking at three companies, we chose Stannah for its quality. My experience with the stairlift has been positive. It is sufficiently compact and allows standing people to pass on the stairs. Its functionality and performance are as expected. I use the lift about once a day and it has made life easier for us. Just yesterday, we came through the garage with groceries and being able to place them on the stairlift to transport them up to the kitchen was a very nice convenience.

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    Staff

    Reviewed Feb. 13, 2026

    The Stannah reps that I spoke to were great. They were very straightforward. They gave us very good information. They answered a lot of questions. The stairlift is for my husband, and he's doing very good on it so far. It's easy for him to go up and down the study. There has been no malfunction. Everything so far, so good. I like the fact that it turns when you reach the top of the stairs. So it prevents him from falling and it gives him more stability and grip when he can turn the chair. It's very sturdy. Those of us who don't need it can go up and down the stairs with ease. I'm very, very happy with it. My husband is able to go up and down. He's not limited to anything and he's been doing fine with it.

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    TechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Feb. 12, 2026

    I’m disabled and I was interested on stairlifts, and I found Stannah through recommendations online. The reps came out to my house and gave me an estimate, and they seemed very knowledgeable. They were also connected with a state-funded grant program that reimbursed me 50% of the cost of the stairlift, which helped a lot. The installers arrived around nine in the morning and were finished by about noon. The chair folds up, so the stairs can still be used by someone who doesn’t need the lift. It doesn’t take up all the space, and the staircase is still functional both ways.

    The performance has been excellent. I was always worried about falling down the stairs, especially because the stairs from my basement to the first floor are very steep. Now I don’t have to worry about slipping or falling. I feel safe living in my home with the stair lift. It’s made my life 100% better. I would recommend people to get one and not wait. I couldn't get it right away because I didn't have the funds. But I was so impressed with the professionalism of when the rep came out and talking to the sales department that I made an extra effort to gather the funds to purchase it.

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    TechStaff

    Reviewed Feb. 11, 2026

    Based on my internet-based research, Stannah seemed like the best quality product. So I purchased a stairlift from them. Their representative and installer who came out were both great. I like the remote control feature of my stairlift and so far, it has been excellent. I would recommend it to others.

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    PriceStaff

    Reviewed Feb. 10, 2026

    Tony, the rep from Stannah, was very good. I got a straight stairlift and I wish it’s wider. But that’s not Stannah’s fault. The young man who put in the stairlift was very professional. He was very good and neat. He took his time and made sure it all fitted well. The quality seems to be perfect. It's a little pricey, but it is what it is.

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    CoveragePricePunctuality & SpeedStaffRatesSales Tactics

    Reviewed Feb. 9, 2026

    I love the Stannah stairlift and I am happy having it in my house. I bought it because I need it. I’m handicapped and have difficulty walking. I have pets and going up and down three times an evening to feed them and take care of them was getting prohibitive. I’m going to be 80, and I decided to treat myself to a stairlift. I chose Stannah because they had excellent reviews. I made the purchase after Joe, the rep, came. He explained how the stairlift worked. There was no hard sell and he just showed me what they had. You don’t have to push something like that. If you want it, you can see the value. It's a whole unit that you're buying. Joe said they do everything. They manufacture, install, and do any kind of renovation or repair that you might need. You're not going out to a second party for, say, installation and a third party for a repair.

    I needed service once because one remote wasn’t working properly and within a couple of hours, someone was here. I had a new remote and the rep reprogrammed everything to make sure it all worked very well. Everything Joe told me was the absolute truth. They come quickly, have everything on their truck that they might need and they install what they make, which was impressive. They're probably the only ones who do that.

    I have a straight stairlift, the middle level that Joe suggested. I took off all of the extras and didn’t take special covering. It’s perfect for me. But I wanted to take all the safety features that I could. It stops automatically if something is nearby. It’s not too fast and not too slow. I love that it goes up and down by itself and I don’t have to walk the stairs anymore. I was considering an elevator in addition to the stairlift because I have a basement. But I decided that I didn't need that because this stairlift takes me right to the middle of my house. When I get to the top of the stairs, I'm equidistant from both bedrooms on both sides of the house. We have at one side of the house, that was my husband's and mine, and then the other side belonged to our two girls, and there's a bridge that connects them. So when I get to the top, I can look down at my family room on one side and the foyer on the other.

    I was surprised at the price. It was reasonable for the convenience, and the quality seems excellent. Nothing is exposed and you don't see the track that the chair runs on. Everything is enclosed, which I like because I have four curious kittens and two young grandsons. There’s nothing for them to get any kind of injury and get stuck in. It's working great and I wish I had done it years ago. Stannah is a complete package and it’s reliable. I would recommend it to anybody. It’s a good product, and the company stands behind it. It’s been all positive from beginning to end.

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    PriceStaffValue

    Reviewed Feb. 7, 2026

    I love my Stannah stairlift. It's well worth the money. Everything is over the top, but this lift is nicely done. It's sturdy. I love the way it works and that there's a beeping going up and down the stairs. It goes around my staircase because of the kind of stairs I have. I thought Stannah had to take down walls or put a million screws in the walls, but it was nothing like that. It looks streamlined. Also, the installers didn't ruin my floors to do it. They put a couple of steps and screws on the floor and we were good to go. I took a picture and sent it to all my friends because it is a nice chair. It's not in your way, and not in your face. Stannah did a good job. All my friends wanna come over. They can climb my stairs and look at it. It's beautiful.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 5, 2026

    Everyone we worked with was friendly and professional. We installed two stairlifts and both work well. The cost was significantly less than a competitor that we considered. We have had our stairlifts two months and been very happy with them. We encountered one problem (of our own making), but customer service was very good. We spoke with a real person with no wait time and they were able to easily remedy our problem. We highly recommend them.

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    Staff

    Reviewed Feb. 2, 2026

    Stannah provided the service locally. Their installation crew was excellent and very competent. I got the straight stairlift and the quality seems to be great so far. We've got a refurbished one and it's working just fine.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 2, 2026

    Stannah's sales representative explained the different options for purchasing a stairlift and measured and told me what kind of a rail I would need. She was knowledgeable and very helpful. I got a straight stairlift, but it had to have the extender that comes down. Overall, it fits where I put it very well. There was only one person who installed it. He took a very long time. He was perfectly quiet and just off by himself putting it in. The stairlift is expensive but it is of very good quality. When one of my sons who's an engineer saw it, he was very impressed with how sturdy it was. He said that he would have expected it not to forward when you put weight on it but it is very strong.

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    Sales & MarketingStaff

    Reviewed Jan. 31, 2026

    When the sales rep came here, he didn't try to pressure us and talked frankly. It was excellent. He won over a large part of our trust. We got the Siena model and it seems to fit well in our home. The installers showed up at the time they said they would and it only took them one day. Then they showed us how it worked and went into detail about things we needed to be careful about. It seems to be of excellent quality.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2026

    Everything was good with my experience with the Stannah rep. Their customer service was excellent. The installation was perfect as well. They came and did what they were supposed to, when they were supposed to, and did it right. We got the straight style and it works fine. It's model 600. I got the automatic chair that turns and the automatic foot piece too.

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    Ease of Use

    Reviewed Jan. 29, 2026

    We have a narrow staircase that goes around the corner, and our front door is right at the bottom of the stairs. Stannah was the only one that said they could put the chair lift in on our staircase and I'm shocked that they were able to even put it in. They made it work, and the chair lift is very good. My mom uses it and it's very easy to navigate. She loves the chair lift. Without it, she would not be able to get up the stairs to the shower because we have the showers on the second floor.

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    Staff

    Reviewed Jan. 28, 2026

    My wife's getting out of the hospital now and I gotta do stuff for her. When I was going through the internet, I found Stannah Stairlifts and I got one for her. The salesman as well as the guy that installed the stairlift were good. I have a two-story house and the stairlift is down completely straight except for one part. It doesn't go all the way, then they have a little part that goes on the end. It was put in yesterday and the installer did a nice job. I'm happy about the stairlift. I haven't used it, but I'm sure it'll be okay.

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    Ease of UseRates

    Reviewed Jan. 27, 2026

    I researched on the internet, and I was interested in stairlifts because, in the future, in case it becomes too difficult for me to go up and down the stairs, this will be ready for me. I went with Stannah because of its reputation and everything went very well. The stairlift was installed correctly and it fits very well. It's very sturdy and easy to use. It's given me more flexibility to do things I couldn't do before. I use it twice a day, and it's very convenient and very comfortable for me.

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    Reviewed Jan. 26, 2026

    This company sucks! They can take that stairlift and shove it! I only had it for a year and they wanted to give me less than a thousand dollars for a buy back after paying $5,000. The people I initially put it in for never used it. These people are SCUMBAGS!

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Kimberly,

    Thank you for your feedback. We’d like to clarify a few points from your review for transparency.

    Our buyback policy is reviewed and provided at the time of sale so customers have a clear understanding of the process. Stannah is the only stairlift company to offer a buyback, and we strive to provide the best solutions for our customers. Buyback amounts are based on several factors, all outlined in the original agreement.

    We value every customer and want to ensure everyone has a clear understanding of our programs. If you’d like, our Customer Service team would be happy to review your specific situation and walk through the details with you. You can reach them at 1-888-680-4073.

    Sincerely,

    The Stannah Team

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    Sales & MarketingStaff

    Reviewed Jan. 24, 2026

    I had a Stannah stairlift that I bought about four years ago. It dropped dead so I had to get a new one. When I gave the salesman the order, I wasn't aware that it was gonna be a manual thing. The stairlift that I had previous to that was automatic. For the old stairlift, I had a lifetime warranty on the motor and the rail. But I still had to pay $9,000 to put a new one in. According to them, they gave me a special discount. But I really feel that it should not have been $9,000 that I just spent. I'm paying twice for the same facility and it's not really what I had ordered.

    The new one that's in now is more crowded to the wall. It doesn't clear the rises of the stair as much as the other one did. Above all, it doesn't turn automatically when you get on the upper platform. You have to do it manually. When you go up, it's not too much of a problem. But it's more of a problem when I have to go down because then I gotta bend over and I'm going over into the stairwell. If I ever trip, I go down the stairs so it's not right. When the installer put this in last week, he said that the salesman that sold me the stairlift was supposed to get in touch with me but he hasn't got in touch with me yet. I'm not very happy about this.

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    Reviewed Jan. 24, 2026

    We got a Stannah stairlift for a bad knee in the family. It's tighter than we expected, but it's working good. We use it at least twice a day and we love it. Also, the young gentleman who came and put it in was incredibly awesome.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaffEase of Use

    Reviewed Jan. 3, 2026

    I had done a little research on my iPad to see what was the different companies' product. And whatever question I asked, the rep from Stannah answered to my satisfaction. He was upbeat about his company and how it compared with other companies' product. I was sold.

    I read the booklet first and thought I will never remember how to do all of it. But the installer said, "Don't read the book. I'll tell you how." I made myself notes with my mental picture of what I have to do. I didn't even have to use my notes. I just went through the mental picture as I was doing it. It was easy to operate.

    I looked in the booklet to see what I had to do when it made a beeping sound that wouldn't stop. It seemed to be with the battery. I called Stannah and they sent the installer back. My battery pack was bad. He gave me a new one. After that incident, I noticed that wires were out in the middle of the rail that your chair goes up and down on. I didn't know if it would be safe to operate it that way. Stannah had the tech come back again and he was pleasant about it. He fixed it.

    When I first needed to get in contact with Stannah, I had no contact information. There's no installer's name and number. There's no service department. I got my card that I thought, "The salesman gave me his business card and it has his cellphone number on." I also looked up the customer service number on my iPad. That was the number I called, which got me help. It would have been helpful to have those numbers before the installer left. Other than that, they got me going without making me wait for a repairman or the installer to come back. I'm pleased.

    Stannah's quality seemed better than the others that you could purchase. It's well-made and sturdy. They thought of how to make it efficient. It has metal parts instead of plastic.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Jan. 3, 2026

    If anybody asked if I would recommend Stannah Stairlifts, I would say it all depends on what size you are. If you're a little person, 100 pounds, no problem. But if you're a big person, find someone else. Stannah had the most advertisements and they had a friendly salesman. I got a curved stairlift installed indoors. Stannah installed it in one day. I'm 6'3", a big guy, and the seat is too small for me and Stannah said they don't have any options to go to a bigger seat. So at $13,000, I can't use the stairlift unless I have someone helping me into the chair. I thought I would be able to do this myself. The people were great, but they did not tell me about having the seat being too small. I had to find out after they installed it. That was a big letdown. Also, the price was very high for a used stairlift. There were no incentives or coupons for the elderly or paraplegics. It's just full price across the board.

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    Response from Stannah Stairlifts

    Hello Joseph,

    Thank you for taking the time to share your experience with us. We’re glad to hear you had a positive interaction with our team.

    Our stairlift do offer a level of adjustability; however, the amount of adjustment available is often determined by the specific layout and dimensions of each individual staircase, which can create certain limitations.

    As a brand built to serve seniors and individuals with mobility needs, we do not offer senior discounts. Our pricing is structured with our customers’ needs in mind and reflects the customization, safety features, and ongoing service provided with each Stannah stairlift.

    We appreciate your feedback and encourage you to reach out to our Service team if you’d like to discuss your experience further or explore any available options.

    Sincerely,

    The Stannah Team

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    Staff

    Reviewed Jan. 3, 2026

    My parents liked Stannah's feature of the automatic retracting base rail. It fits good except if you have to get by it. It's tight. It doesn't attach to the wall and attaches to the base when we don't need it. Hopefully, the damage won't be that bad to where it went through the carpet. My parents are happy. The stairlift has helped them.

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    Response from Stannah Stairlifts

    Hello,

    Thank you for taking a moment to share your experience with our stairlift. We're delighted to hear that the retractable rail has met your needs effectively. It’s fulfilling to hear the Stannah Stairlift is a great fit for your father's with the mobility he needs!

    If you ever have questions or need further assistance, please don’t hesitate to contact us. We'll be more than happy to support you.

    Warm regards,

    The Stannah Team

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    Sales & MarketingStaff

    Reviewed Jan. 3, 2026

    I got a chair straight up the stairs indoors type of stairlift from Stannah. They were highly recommended. It was for my father who needed it. The sales visit was great and the installers were very professional. The stairlift fits very well and is very easy to use. It gave us the convenience of getting my parents upstairs if needed.

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    Customer Service

    Reviewed Dec. 22, 2025

    We chose Stannah because it was one of the better ones. The installation went very smoothly. The stairlift’s compactness is good. It's safer going up and down the stairs now. It's made a big difference.

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    Customer ServiceStaff

    Reviewed Dec. 22, 2025

    I had a small Stannah stairlift down to the basement for years, and I had a good experience. I never had a problem with it, but this recent one has loads of problems. It doesn't go and I have to turn the key.

    I almost didn't have anybody else to fix it because of your secretary. She didn't want to send anybody out because she said she didn't have my name in her computer. I finally convinced her to send someone out.

    When it works, it's great. I’m 97 and it saves me from walking the steps. I have to pull the key every now and then, but I shouldn't have to.

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    Response from Stannah Stairlifts

    Hello Dorrice,

    Thank you for taking the time to share your feedback. After reviewing our records and speaking directly with our team members, we would like to clarify points mentioned in this review.

    In August, we were contacted regarding a stairlift that had been purchased independently and installed by a family member. As discussed at that time, Stannah has specific policies regarding self-installed lifts, as they present safety risks to both the user and our technicians. When our technician attended, the lift was found to be improperly installed and required work to bring it up to Stannah safety standards.

    In November, a separate stairlift was purchased directly through Stannah and installed by our certified technicians. That installation was completed correctly with no issues identified. A few days later, you contacted us regarding the remotes, and a technician was promptly dispatched to address that concern. Additionally your stairlift remained fully functional at this time. No further service requests were received for this lift following that visit.

    We appreciate you sharing your experience and believe this context is important for clarity. If you have any additional questions or concerns, please contact our office directly so we can assist you.

    Sincerely,

    The Stannah Team

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    Punctuality & Speed

    Reviewed Dec. 22, 2025

    The Stannah people were nice and did a good job. The stair lift is good if you need it, and if you don't want to walk up the stairs, like us. It's a little slow for my taste and should go three times faster, but you don't wanna knock the old people off, I guess. It's a very good product. We like it, and we're very satisfied with it. I would recommend it. I tell the neighbors, "10 cents you can ride up and down my new stairlift."

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    Response from Stannah Stairlifts

    Thank you for sharing your experience with the Stannah stairlift. It's wonderful to hear that your wife finds it incredibly useful, and we enjoyed your story about discussing it with the neighbors — it certainly adds a bit of fun to a very practical addition! We're glad the installation was seamless and our team provided courteous and efficient service.

    While it's understandable to wish for faster movement speed, we're dedicated to prioritizing safety in every aspect of our stairlift designs. We appreciate your recommendation and are confident the stairlift will continue to meet your needs effectively over time. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Thank you for choosing us for your home mobility solution.

    Sincerely,

    The Stannah Team

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Dec. 22, 2025

    Stannah was the first company that responded to us, and we were impressed with their pedigree. They operate in several countries, and they've been doing this for several decades, so we were happy that they had that track record.

    We live in a condo, so we had to get permission from the association to install the device, and part of that was getting the permit from Stannah and they did that very quickly. The turnaround time from the time we ordered the lift was about a week, so it was pretty prompt. We had no problem with the installation. The guys showed up, installed the rail right on the stair treads and they didn't have to attach to a wall or anything like that. It took three hours to complete the installation, and it's been working fine ever since. We're very satisfied.

    There’s a warning light on the device that tells you whether it's operating properly or not, so I called them and they got right back to me, explained what I needed to know and I was reassured. It’s expensive, but you get what you pay for. We paid more at the front end, but then we don't have the headaches of maintenance and things breaking down.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Dec. 20, 2025

    I looked around for a couple of years at different brands and types of units, and Stannah seemed like the best combination. I like their approach, and the sales representative who came by was very informative and friendly. The whole staff was friendly, which made me lean toward them.

    I had a straight stairlift installed inside my home, specifically to get from the first floor to the basement. My house is a cape style with a relatively narrow stairway. The installation went very well, and the team was very accommodating. The stairlift is comfortable, quiet, and functional. My stairs required a special modification at the bottom rail so it folds neatly against the wall when not in use, allowing anyone to walk past easily. These features were exactly what I was looking for to meet my needs.

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    Coverage

    Reviewed Dec. 20, 2025

    The Stannah stairlift is for my mom and she’s learning to walk again, so she really hasn’t had the chance to use it. But she had her first trip up and down today when the physical therapist was showing her how to use it, and she said it’s nice. We had a little problem at the beginning when the plastic thing at the bottom that goes up to the track broke and pushed up against the sensor, so it wouldn't move. They had to come back and fix it. The only thing is they're not open on the weekends.

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    CoverageStaff

    Reviewed Dec. 20, 2025

    I purchased the stairlift for my mother, who is 100 years old who wouldn't have been able to get into her home. She feels great about it. The installation went great. The installer had to troubleshoot quite a bit to get the chair working, but he made sure I understood how everything worked and what to do in case there was an issue, which I really appreciated.

    The stairlift fits well in the stairwell. It’s a straight, outdoor installation and so far, it’s been working great. We haven’t had ice yet, but the installer gave us helpful tips on what to cover the track with in case of snow or an ice storm, which made sense.

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    CoverageSales & MarketingPriceStaffRates

    Reviewed Dec. 20, 2025

    We had a Stannah stairlift and it broke, so we just replaced it. The one that broke lasted for 24 years, so we were quite pleased with their product.

    The sales representative we had for this purchase was the same one that we had back 24 years ago. He remembered us. He was very professional in his presentation, told us about the new ones we're doing. He had what we wanted, so we bought it. The installer did all the work, and was in and out in two hours. He knew what he was doing and did a good job.

    This new one is quieter than the old one. It's straight up and down, from the first floor to the basement and it fits fine. It's perfect and we're just very pleased. The people were very personable and professional. We recommend Stannah to anybody who seems to be looking for a chairlift. The price was reasonable compared to what we paid 24 years ago. Inflation and price increase. We were happy to pay it and we're very satisfied.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed Dec. 20, 2025

    Stannah Stairlifts wasn’t the cheapest option but their price was well-positioned among the three companies I considered. I did some research online about them and it seemed like they were the best choice. The installation process was smooth, and the installers did a fantastic job. I feel the stairlift is safe and fits well in our stairwell, which is particularly important as my wife loves it.

    After agreeing to proceed, there was a silence of about four weeks with no updates. While I was informed the process would take 4 to 6 weeks, a follow-up call or email during this time would have been appreciated. Despite this, the overall experience with Stannah has been positive, and I would recommend them to others.

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    Sales & MarketingStaff

    Reviewed Dec. 20, 2025

    The salesperson I worked with was a good salesman. He was personable and knowledgeable, and if we had a question, he had an answer for it.

    I had a straight stairlift installed inside my home. One installer came and he took his time and was very good at what he did. He showed us how to operate the stairlift and explained what he was doing, including where he was connecting the battery.

    The stairlift was installed for my husband, and my favorite feature is that I feel comfortable with him going up and down the flight because he’s sitting on the chair.

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    PriceEase of Use

    Reviewed Dec. 20, 2025

    We're both in our 80s and our limitations on the stairs are just unbelievable. We have a flow of stairs going down to the basement, and then upstairs to the second floor. So the stairlift is necessary to keep living in the same house. Stannah got a good name for it. I knew it was more money, but the salesman had a good sales pitch.

    We have two stairlifts that goes straight up and down. The installer showed us how to work it, but it’s so minimal that you figure it out yourself. I was surprised that it's pretty straightforward. Whatever they've got, they got it working right. So far, it's working great. We’re happy with it. The stairlift give us a lot more freedom. We're definitely gonna be staying in the house here.

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    Sales & MarketingStaff

    Reviewed Dec. 20, 2025

    I have the stairlift for my own use because I was having trouble walking. The sales representative was very good, kind, informative, and lowkey. The installer was here for a couple of hours, showed me how to use the stairlift, explained what to do if there were any problems, and left me with an instruction booklet.

    The stairlift fits well in the stairwell. You can still walk down the side, and I use the remote control to move the chair to the top or bottom of the stairs. It’s doing the job for me and performing as well as it could. Overall, it’s made life easier for me.

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    Staff

    Reviewed Dec. 20, 2025

    We love our Stannah stairlift. It has made life so much better. My husband is recovering from surgery, and he’s got other issues, so he needs it. Installation was excellent, no problem. The installer came, explained everything and he was wonderful. It took him a long time and it’s a long process. But the stairlift works great. We have the straight one. It doesn't turn or anything, and it goes down to the garage. We have absolutely no issues with it.

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    Staff

    Reviewed Dec. 20, 2025

    I was looking for a company that offers chairlifts because my wife was being discharged from rehab, and I needed to have one installed at home before she came back. I did look at other companies, but what stood out to me in Stannah was the option to lease the stairlift. After a certain period of time, I could choose to continue or not.

    The representative came to my home for the presentation and it was very informative and did not take very long. The installer who came was great, and there are no problems at all. The installation took about three or four hours, and they walked me through everything and showed me how to use the stairlift. The stairlift fits fine in my stairwell and goes straight up and down.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Dec. 18, 2025

    I called five places, and Stannah responded the best. I also looked into them a little bit and they seemed like a good outfit. The installer did a fast job, was very neat, and explained everything to me. I was very satisfied with the job he did.

    I wasn't happy with the price, like $1,000 a step. But so far, so good. I have used the stairlift three times to get upstairs, which I wasn’t able to do for a year now.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Thank you for sharing your experience with Stannah. We are delighted to hear that our team's quick and informative response stood out to you and that the installation process went smoothly. It's great to know that your stairlift is working well and solving your accessibility concerns within your home.

    We appreciate your recommendation for others to try our stairlift! Your feedback is invaluable in helping us maintain high standards. If there's anything you need, please don't hesitate to reach out.

    Sincerely,

    The Stannah Team

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 13, 2025

    The Stannah installer, Jacque, showed up on time and did an excellent job. He took his time and did everything to make sure that the install was done right. He was very professional, and we were happy. I have an indoor, straight stairlift. It works fine.

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    Sales & MarketingPriceStaffRatesValue

    Reviewed Dec. 13, 2025

    I purchased stairlift for my mom. We met the sales representative, Joseph, and it was a great meeting. My interaction with sales representative was good and eventually led me to make the purchase. The installation team was nice and good. They answered a couple of questions that I had.

    My mom is traveling right now and once she’s back, we’ll explore it more. Everything looks good. I tested it myself. It is a smooth ride. I like it. It is made for elderly people to make them feel comfortable, which is definitely the key feature that even I was looking for. It's perfect. The quality is very robust, and the rail is made of steel. Additionally, the material looks strong enough to hold the weight.

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    PriceMaintenanceStaffRates

    Reviewed Dec. 13, 2025

    When I first heard of Stannah, I had purchased an Acorn from my mother, but in haste, because she was dying and I needed something quick and they recommended that and I just didn't do any research. Afterwards, we did some research for my aunt and saw Stannah. She purchased a curved stairlift in New York and has been happy with it. The reason why I chose Stannah was because they have the proper size for the kickback. My sister is overweight, so we chose the 350 chair so she could safely use the kickback rail. And you also offered an installment plan.

    The installation process was fast. The installer was excellent and polite and worked for about four hours. We like the stairlift but it is a little wide. I would’ve like it slightly thinner on the regular stairs, but it’s not that a big of a deal. It impacts my life by making it easier for me to go upstairs. I felt I couldn't go upstairs at all. I like that everything's automatic so that it's easier. Nobody's going to get hurt. I just feel safer that my sister's going up and down, less stressful. She feels safe too. The chair is nice and comfortable for her.

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    Sales & MarketingStaff

    Reviewed Dec. 13, 2025

    I’m 75 years old. We live on the second floor of our house, and it’s a struggle sometimes just to carry the groceries up the stairs. I needed a stairlift, and the sales representative at Stannah Stairlifts explained the details of the stairlift and how the installation would go.

    The installer was very courteous, cleaned up after himself, and showed us how to use the stairlift. He also hid the wires neatly. Our stairwell is 42 inches wide and has a handrail, so the lift sits an extra five inches away from the wall, but we still have plenty of room to get through. The lift can be parked on the second step and used with the remote. The stairlift is sturdy, everything works, and I’m happy with the installation.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2025

    My niece and nephew wouldn't let me get a used stairlift so I had to go searching. I put my brother on the search and we came up with Stannah. We called them and they set up a date to come and talk to us. The representative from Stannah was very entertaining and informative. He was upfront and showed us how it works. The installer was great. He went about his business and wouldn't even take a glass of water from me. When I offered him lunch, he declined and said he needed to keep working.

    The stairlift goes up and then turns when it gets to the top so I can get off. My husband had a problem with it but I didn’t. Overall, Stannah is a great company. I was very impressed with everything. I can't find anything to complain about, except the laundry baskets are too big to sit on that chair and bring it upstairs for me.

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    TechPunctuality & SpeedStaffResolution

    Reviewed Dec. 10, 2025

    I’d say the Stannah Stairlift is pretty good, I use them all day. I use the stairlift all the time, it gets me up and down the steps and I haven’t fallen off the rail, so it's working like it should. The installers were nice. I had a little problem, and they came and fixed it right away, so I'm satisfied with them.

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    Sales & MarketingStaff

    Reviewed Dec. 10, 2025

    I chose Stannah because their features seemed to align best with my family’s needs. The sales representative and installer were very pleasant. They were very professional and I highly recommend them. We’ve only had the stairlift for a few weeks, but it seems to be working fine and feels like a good product so far. I don’t personally use it, my dad does but the power swivel has been very handy for him

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    Customer ServicePricePunctuality & Speed

    Reviewed Dec. 10, 2025

    I had a Bruno in the home for about 20 some years, and it was failing. Stannah was the other company I called. Being similar products, the Bruno cost more. So, I went with Stannah. The Stannah has the same footprint as the Bruno that I had before. The only difference is Bruno had a more comfortable seat. It was faster to go up and down. They both had all those safety features.

    We got the Stannah with the automatic extended rail. When the chair is up or in a stored position, that last 3-footer rail retracts, which is a nice feature. But that was additional to the base cost.

    One of the odd things we do not like about it is when you come down with the chair, it'll beep until you use the remote and make the chair go up about five or six feet. That signals the extension to retract. I think since that chair has to do that, there should be a home button to press so you can walk away and the chair will automatically go to a set point where it needs to be.

    Right now, we come down with the chair and we have to stand there with the hand remote and move the chair up some 10 steps. I actually put a little piece of white tape there so I know as long as the chair is above that line, it's good to go. But when it sets at the top, that's not an issue, it's only at the bottom that you have to put it to what I call a home position. I think with technology, there should be a button not only on the chair, but a button on the remote that says home. And you press that, you can walk away rather than just standing there and waiting for the chair to go up to that magic spot. That's my complaint about the chair.

    T he seat is too hard. It was supposed to be the upgraded newer seat. Apparently, the older seat had more cushion and the newer seat has only a small amount of cushion. With my sciatic, I find that seat uncomfortable. Other than that, it's fine.

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    Punctuality & SpeedStaff

    Reviewed Dec. 10, 2025

    The Stannah representative came out, initially, took measurements and explained everything very well. He was lovely, and it was a very good experience. The installers were wonderful. They came right on time, and they were done in two and a half hours.

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    CoverageMaintenanceStaff

    Reviewed Dec. 10, 2025

    My parents needed a stairlift and Stannah is pretty good quality. Installation went well. One time we had a mishap because it stopped working, but they sent a technician out to fix it, and so far, so good.

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    TechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Nov. 30, 2025

    We had a problem with some mobility issues on stairs and Stannah visited us early last year. They showed us their product and it seemed reasonable, plus it’s locally made here in the Massachusetts area. Dealing with the reps was quite positive. I had one relationship discussion with them after their visit. They gave me a quote a little over a year ago and they told me that they were going to give me a discount after a period of time. When I checked with them again, they said the discount was no longer available, which disappointed me a bit. But I still went ahead with their original pricing.

    The installation was done quite effectively within a day. The nature of the hardware was explained to me very well. As well as the warranty. They installed it fairly quickly when I needed it installed. It was great that they were able to install it during the period of time between when I injured myself on my stairs and came home from the hospital. Within a two-week period, they had it up and running. The stairlift goes straight up and down, and I felt comfortable right away with using it.

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    Staff

    Reviewed Nov. 29, 2025

    I have a bad knee and I was having a hard time with stairs. I went online and looked at companies that had stairlifts. I liked what I saw with Stannah’s and I ended up purchasing from them. I got the lift that lets me go straight up and straight down. And there’s room for somebody to get by me. So far, the lift is functioning great. It helps me get up and down the stairs without having to get help every time I want to go up or down.

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    PriceStaffRates

    Reviewed Nov. 28, 2025

    Stannah is a very nice company. They did everything on time and their price was right. They gave us a very clean and professional installation. I also like that you can pay off the stairlift without interest in a few months. So far, the product is very good. It takes up some room, but it's outside of the house. I need it for my mom and it helps a lot. I can get my mother out of the house with it and she's happy with it. She's 95 years old and has dementia.

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    TechPricePunctuality & SpeedStaff

    Reviewed Nov. 27, 2025

    We felt that we needed a f stairlift or getting to our second story more comfortably. Since Stannah could install one fairly quickly, we went with them. Their reps came out to do the presentation, which took about an hour, and they were informative and straightforward. Then, less than 10 days after we made the purchase, they did the installation. They said what they were going to do, and they did it. We got the straight up and down stairlift and so far, its quality is what I expected. It was more expensive than the other company we explored but it's been a positive addition to our lives.

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    Customer ServiceSales & MarketingEase of UseHonesty & Transparency

    Reviewed Nov. 26, 2025

    Safety is a big thing and the staircase is steep. By chance, I got Stannah. I called them, they came in, and I was satisfied with the salesman. I felt like he was being very honest and straightforward. He also didn't try to sell me anything I didn't need. The lift fits fine in my staircase but if a tall person wants to sit on it, it'd be tight because the stair’s very narrow. Other than that, the lift is easy to use and I have no problem with it. It makes everything easier and safer.

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    Sales & MarketingStaff

    Reviewed Nov. 4, 2025

    I was shopping on the internet looking for a stairlift and I selected Stannah from all the other ones because they seemed the only one that makes stairlifts. The rep who did the consult was great. He asked me all kinds of questions. I'm handicapped and he spent a lot of time measuring things out and got the right configuration for me. I have two corners. My stairs go around one corner, then they go to the top, and then around another corner. For the install, a couple of guys came up from New Jersey to put the stairlift in and they knew what they're doing. I had a beautiful installation and I can't say enough for the crew. They do excellent work and the stairlift is working fine. It's been about two weeks now that I've been using it and I'm quite satisfied with it.

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    Response from Stannah Stairlifts

    Thank you for sharing your experience with Stannah. We're ecstatic to hear that from consultation to installation, our dedicated New Jersey team successfully met your expectations. It's rewarding to know that their attention to detail, particularly with customization like your two corner turns, left a notable impression.

    We're delighted your Stannah stairlift is fulfilling your mobility needs and bringing ease into your home. Your high recommendation means the world to us, reaffirming our commitment to quality and customer satisfaction.

    Please don't hesitate to reach out if there's anything more we can assist you with in the future. Thanks for choosing Stannah.

    Sincerely,

    The Stannah Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 4, 2025

    I would recommend Stannah to anyone. So far, we have it a couple of weeks and my husband and I are satisfied. It's great. Before we got it, I looked through the internet and then I kept on having different people come. I hired Stannah because they were the one that I felt satisfied with and they were professional. The installers did their work. There was no wasting time in between. Before they left, they explained everything to me. They also told me to just call them if there are any problems. The first day, I did call them because I couldn't understand why it wouldn't move, but it was because we didn't wait for the top of the bar to stop. Right away, they said just to reset that button down there and it's fine now.

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    Stannah Stairlifts
    Response from Stannah Stairlifts

    Hello Sharon,

    Thank you for choosing Stannah, and for sharing your experience. We're delighted to know that you are satisfied with the professionalism of our team. It's our priority to ensure everything is explained thoroughly, and we're glad to hear that our team was able to assist you effectively with the adjustments needed for your Stannah stairlift.

    We greatly appreciate your recommendation and are thrilled to hear that both you and your husband are pleased with the stairlift. That initial satisfaction means a lot to us, and we aspire to continue meeting, or even exceeding, your expectations.

    Should you require any assistance in the future or have any questions, please don’t hesitate to reach out.

    Warm regards,

    The Stannah Team

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 4, 2025

    I never heard of Stannah until my neighbor told me to come over and had me try their stairlift. She said that it was fabulous. She told me that she got it for her husband and that it was so much better than Acorn. She said she would absolutely recommend Stannah as the only person to call. I sent her name to the person who came to the house because I heard that they may get a bonus of $200.

    During the sales visit, we had a medical emergency and I had to be out of the house but my sister was here. She raved about how wonderful the person who came was. I spoke to her on the phone and she was very good. One of the big reasons we totally decided on it was because we tried calling three companies and she was very business-like, but also treated us like we're human beings. The installer was great. He was in and out in a few hours and was very personable. So far, my mother who is not able to do the stairs at all has used the stairlift a couple of times just to go downstairs to get outside. It's great. She gets in it well and she can go down the stairs and then come back up.

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    PriceStaff

    Reviewed Nov. 4, 2025

    I was looking for stairlifts online and Stannah looked the nicest to me. Gene came out for the sales visit. He was a very nice person. He answered my questions. At the time, I wasn't ready. In fact, I just had it done recently and my mom still hasn't been over. My mother may never use it, but it is for her. It makes me feel a little more secure that if she ever wants to come and live with me, I'm ready for her. It may have been a very expensive thing to add to my house that will never be used by her.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 4, 2025

    I had Acorn and Stannah come in, but friends of mine in the neighborhood got a Stannah chairlift, so that was what I went for. Two men came for the installation and they were very efficient. They knew exactly what they were doing. They've done it many times before. They explained everything, and I couldn't be happier. It's just that I'm surprised that the salesperson, Michelle, never called me back after it was installed to see if I liked it or if there are any problems. Other than that, while the stairlift is expensive, so far, the quality is very good. It has been very helpful, too. I should have done it two years ago.

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    StaffRates

    Reviewed Nov. 1, 2025

    My sister recommended Stannah Stairlifts and I went with this company because their stairlift turned automatically. It also had an automatic release of the footlift, which our chairlift did not. That was purchased from another company. When the stairlift was installed, the people who came were very good. They were very professional, informative and clean. It was a good installation, and the stairlift looks very well-built. It's a solid piece of piping from top to bottom and the way the guys described it to me, it's custom-made in Europe. It's shipped over in pieces and then they put it back together while they're here.

    The person using the Stannah stairlift is 95 years old and she's learning how to use it. I'm there helping her to learn and she's getting more comfortable with it. The stairlift performs nicely and smoothly, but there are some improvements that I would like to make on that. Stannah has the on and off switch far away from the elderly person that's trying to reach it when it's at the top of the stairs. It's on the left-hand side of the chair, which should be on the right-hand side so the elderly person can turn it on and off easily. Other than that, Stannah is good.

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    Customer ServicePriceStaff

    Reviewed Oct. 30, 2025

    I saw a truck pull into my neighbor’s driveway, saying "Stairlift." I didn't recognize Stannah. Finally, two months ago, I saw my neighbor and I said, "We're gonna get a chairlift. Who do you recommend?" He said, "Stannah." I've never heard of Stannah. If it hadn't been for him, I would probably would have gone to another brand.

    I called Stannah last week and said, "You have a referral program. You should send a referral amount cash to my neighbor, because if it hadn't been for him, I never would have ordered Stannah. I've never heard of it."

    My stairlift works very nicely and it’s of good quality.

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    Stannah Stairlifts Company Information

    Social media:
    Company Name:
    Stannah Stairlifts
    Year Founded:
    1867
    Address:
    20A Liberty Way
    City:
    Franklin
    State/Province:
    MA
    Postal Code:
    02038
    Country:
    United States
    Website:
    www.stannah.com

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