Stannah Stairlifts Reviews

I called Stannah and asked them to have someone come out, look at my stairs, and give me a price. So, that was what they did. I then asked them when they could do it and the installation was relatively quick. It took the installer three hours and it was done. It's a pretty straight stairway with no curves, so the stairlift is straight as well. From what I've seen and when my wife uses it, it seems to be a good quality piece of equipment. Their price also seems to be competitive with everybody else in the market. I would tell my friends that if they need a stairlift, they should call Stannah.

The Stannah sales rep was very nice. He explained everything. The person who came in to install it was great and explained everything. My husband wasn't home when they did it because he was in rehab. He only used it for two days and he was back in the hospital. He hasn't really used it very much, but it will be a big help. The installer was very good. Took a long time, but he knew what he was doing and he was clean and no-nonsense. Very professional. In the beginning, the customer service was good. But I have tried to contact them to send me a receipt and I haven't gotten the receipt that I paid for it.

I love my stairlift. I have felt comfortable and secure ever since the day it was put in. It's a well-built chair.

The stairlift installation was fine. Then came the maintenance. I asked for a maintenance, which they advise you to do. That cost $310. Which was fine. Little did I know that the technician would be here until 8:45 at night, when he had arrived in the afternoon. Then he went home with all the insides hanging out and was not fixed until nearly noon the following day. I live by myself, my caregiver had gone home. I could not get up to bed or get my medication. Stannah still made me pay for the $310 for maintenance, even though the tech admitted it was his fault that he broke the part. When I asked to talk to the General Manager Richard **. She said she was not allowed to give me his number. Not a very good way to run a business.

Stannah was able to come out for us and installed the product when we needed it. The sales visit was very good. The guy was very polite and explained everything to us. And then the following week, a different guy came and installed it. He was very nice and polite and did a good job. He also cleaned everything up. They were prompt and on time on both visits. We've been very satisfied with the stairlift. My husband just said to me today, "You need to call them" because yesterday, he got part way up, but it wouldn't move. So, it was something in the button. He played around and then it went back down. Then it happened to him again today.

I liked that the Stannah Stairlift was quieter than most stairlifts and they had a special where you would give them so much money and you had five months to pay it off. It also seemed to be a lot better. The gear mechanism was behind the unit instead of in the front. My experience with their sales rep was very good. The gentleman who came here was very knowledgeable. We took a ride to their office in Franklin to try one out. For the width of the stairs, it's good. The stairlift itself is ideal in size. The only disadvantage is if you wanted to walk downstairs, you couldn't walk downstairs. If you had to go down the cellar, you had to use the stairlift because there was not enough room for your body to go past it. What they should do is they should add enough room where it can go around the corner. But other than that, we're very happy with it. It’s very sturdy for the money.

The sales rep was very good, and she was nice.

So far, my experience with Stannah has been good. They seemed the most professional. I tried two other companies, and I liked everything about Stannah more. I was happy with them, and the rep was excellent. He showed me stuff and took his time. I went by the way the stairlift looked and I was told that it's great quality. They've been in business for years. The stairlift is gonna be installed next week, and I'm hoping that when it comes in, it's gonna be what I expect. This is gonna be a game-changer. It's for my dad, and he needs this.

The lady whose house the stairlift was installed in loves it. She uses it to put packages on there. She needs someone to help her move her husband from the transporter chair that she moves him around with to the stairlift but aside from that, everything is working beautifully. It's a wonderful product. This house has 13 stairs and they're quite separate. It is a job to walk up and down the stairs. With the Stannah stairlift, it is very simple to get that little piece to bring down the stairlift and sit on it. It's a little wobbly, but you can put that belt on the person on it and move them up the stairs easily without a lot of rumbling or shaking. It's a smooth climb. They don't feel afraid in any way.

It's been horrible with Stannah. I paid $2,600 for a stairlift which I have not received. My mother cannot get out of the house until the stairlift comes. We did this in September but nobody has shown up. I heard the installer went out on medical leave, but he is now not returning calls. Somebody named Olympia was gonna call me back. She said she had to get somebody from Philadelphia or New Jersey to come to Virginia to install the stairlift. But my dad's 100th birthday is coming up. We have family flying in from all over and we do need to get them out of the house or we can't celebrate his 100 years.

I went to the demo place in Orange County, California, and looked at the stairlifts. I worked well with the sales rep, Tyler. He was responsive and did not bug me unnecessarily. I also liked the way the stairlift was mounted to the wall. It seemed to pick up the most amount of space and giving the most leg room.

The sales guy with Stannah was knowledgeable, and the sales visit was good. The installation went smoothly and the stairlift works well. My brother-in-law decided to rent it at the last minute, and Stannah was very accommodating to change our purchase to a rental so that he could try it for six months and see how his wife did. So far, so good.

The initial consultation with Stannah Stairliftswas cordial and clear. Also, the installers did a great job. I'm very happy with the stair lift. Over a period of time since it was installed, my wife has gotten used to it and she's comfortable with it. It's easy to operate. It works well for this purpose, because it's very difficult for her to walk up and downstairs. It's not that difficult to get her to sit in the chair. She enjoys the ride. For somebody with dementia who has difficulty going up and down the stairs, it ended up working well.

Tony, the sales rep with Stannah, was fantastic. He came in, made my dad feel comfortable and showed him everything. My dad was an architect and Tony was able to break it down into my dad's terms, showed him the options and how quick the installation would be. Then the installer came out and told us it would take four hours to have the installation done. He gave a brief synopsis of what it would be and how it would look. He showed my dad how everything operated on it which was quick and easy. The stairlift fits perfectly in the stairwell. It’s simple for my dad to pick up how to use it. It's made it much easier for him to get up and down the stairs. He's safer and healthier, and he's not exerting as much energy so it's been great.

I had the stairlift for almost three weeks and it fell apart. The piece on it with lift bent. A guy came and fixed it for me a couple of days ago. So far, it's working good, except the pieces keep coming loose on it because they're just popped in. I'm not happy with the stairlift but I need it because my husband and I both are handicapped and I'm on a second-story house. The tech who installed the stairlift and the one who came to repair it were both very nice. But I don’t like the quality of the stairlift and I'm not gonna get anything better than this. But for my money that I paid for it, I thought I'd get a better product. I won't be purchasing another one from Stannah if I need it.

We did research about stairlifts and Stannah was local so we decided to go with that route. They came over and did an estimate beforehand. Everything was straightforward and upfront, and that was why we went with them. They did a really good job because I ended up buying. The rep explained everything, what each different option did. We had an issue with them not installing the swivel properly, and they came right out and fixed it, and were very attentive. Everything's been good.

We're very happy with Stannah. The sales rep was fabulous. He's been working for them for a long time and he was wonderful. The installer was terrific too. It was a woman who came and she was there for five hours and she was absolutely superb. I also got rapid service. I've had it in within two weeks. Everything went very smoothly.

Overall, my experience with the Stannah Stairlift rep was good, but there were a couple of problems that the installer forgot. On the mounts that go into the treads, the stairs, two covers for those mounts were missing. She said that she was coming back in a few days to put them back on. But she never did. But the stairlift works okay and I'm satisfied.

The Stannah stairlift rep I worked with showed us pamphlets. I'm sure he studied it because he covered everything that was on it. He did a good job.

My parents had a Stannah. It worked very well. When you know something works, you go with that. The sales rep I worked with knew exactly what I needed and encouraged me to get things that I didn't think I needed, but he was right. I didn't think I needed the power twist of the seat when I got to the top to have it turn, but it's worked out very well. Everything he suggested is just what I needed. My stairlift was installed very quickly. I had a knee replacement operation coming up, and it has been five days before my operation. I am completely happy with Stannah.

Stannah Stairlifts has been around for a while, and their product is good. I called the office and they dispatched a rep. He answered all my questions, explained to me about the warranty for the motor, and told me about anything possible that I would need. He gave me different options. I told them I need the one that was the most reliable, that can handle 300 pounds, and durable. My parents are in their 60s and 70s. They are old-fashioned. They asked for a cash discount because they know that if you process with a credit card, there's a transaction fee. So, it doesn't hurt to ask. The rep told us they could accept payment in cash, but there would be no discount. But it was not the rep's fault. That was the old-fashioned thing.

The sales rep from Stannah was very good. He just presented what we'd be getting. We didn't feel pressured. In fact, he was the only one we had. Usually, I have even more people come, but he was a very nice person.

There were two reps. One was an older man and the other was a young trainee, and they were both knowledgeable, interested and helpful, and guided me nicely. They knew what they were doing, led me down the yellow brick road, and got me what I wanted. I'm happy. I can't wait to have everything installed.

I was very happy with Taylor, the salesperson from Stannah. He was very precise and went through everything. I was very happy too with the outcome that we came to although I’m unhappy with the expense.

My dad had a medical emergency, and he lost his mobility. I checked online for stairlifts. I found a few vendors and Stannah happened to be one of the best. The sales visit of the Stannah rep was very pleasant. He was very transparent about all the costs, inclusions and exclusions. It went well. The installation went smoothly too. The guy who had come to install the stairlift was very pleasant to work with and finished everything within a few hours, and explained everything, how the stairlift works. He showed us the manuals and gave us a trial. Even that was pretty informative, which made it easy for us.

I went online and looked at chairlifts and there were three companies. I checked each one and Stannah offered me a good deal. The sales rep convinced me that it was a little bit better than the other two that I was looking at. However, the bottom of the stairs needed to be blocked and he offered me an easy way to block that. The installation went fine. The rep did it and demonstrated it and I was very happy with it. After we had it installed, I found out that my wife had needed hospice care and she needed a way up and down the stairs and it works just fine.

I thought I was getting the number for Acorn. I had never heard of Stannah, but they gave me the number for that. I called and made an appointment. A lovely young lady came out and we bought a Stannah stairlift. It was wonderful. She was so pleasant and accommodating, and everything was nice. We wanted to buy it from Stannah in the first place. The only reason we were considering Acorn is because they deliver in seven days. I'm dying for this because I'm the one who is having trouble walking up and down the stairs. And six weeks is a long time to wait. The price of Stannah is also better.

The Stannah stairlift rep was knowledgeable, efficient and polite. He offered me their services and everything was fine in my experience so far.

We're having a stairlift installed for an apartment over a garage that was constructed six years ago. I talked to a couple different companies, and I did not like the design of the Acorn product or the reviews on their customer service. It was the classic "once it's in and they got your money, good luck if you have a problem." There was an awful lot of bad reviews on the Acorn. We also looked at Bruno. The twin tube design of the Stannah struck me as being structurally more rigid and safer.