Stannah Stairlifts Reviews

Technician fixed the problem in a timely fashion and went above and beyond in cleaning the stairlift and explaining to me how to upkeep maintenance. Answered all my questions to my satisfaction. Showed me what to look for in helping me ascertain where the switch was in order to possibly reinstate code 2. Initially, code was 9.

The service man was on time, polite, and nice. I thought he really cared about getting things right for my mom.

Friendly service, clear and upfront with everything. Happy tonude again and would recommend!

I had both of my chairlift serviced today by Kris **. He performed outstanding work on both unit and explain everything he was doing and also show us how to keep the bus bar clean and how to reset chair a footrest doesn’t work. He is the best technician I ever had. Thank you.

I have 2 Stannah chairlifts. The quality is excellent. Today I had a maintenance check by Kris. He was professional, knowledgeable and friendly.

The gentleman was very knowledgeable and helpful. He also encouraged us to get a insurance plan,.

My wife was having more difficulty getting up and down the stairs. I said having a stairlift is much safer. Stannah Stairlift commercials used to be a million years ago on TV, and I remember it from that. Also, a woman I know's mother was handicapped, and she got a Stannah stairlift. The mother passed, and she was selling the stairlift. I didn't need it at the time, so I didn't buy it. But it all resonated in my brain, and I said, "That's where I'm going." The lift takes up some room, but it has to because it has to be there. It's not a disproportionate amount of room. It's great. It does exactly what it's supposed to do. Everything works fine. It makes the trips up and down the stairs much safer.

The salesman was knowledgeable and no pressure. The install was done on time and at less than a day. The chair and system are all as high-quality as advertised!

The Stannah rep I worked with was very cordial, polite, and very informative, and it was an excellent experience. The stairlift satisfied the need in terms of what it did. It helped my wife's mobility in the house and be able to stay in the house that we're in.

Kris ** was an excellent technician fix my chairlift and checked the entire unit out. Stannah is the best product I ever bought. Thank you.

Professional, knowledgeable and polite. I thoroughly learned a lot about our chair lift and I am glad things were explained as CHRIS WAS WORKING.

Stannah’s presentation was pretty straightforward. Whatever questions I had, they were able to give an answer. They showed me the product and the ways and means of acquiring the product, what I would be doing, and whether or not I would be renting or purchasing on hand first. And all of that was explained very thoroughly. They also sent me a brochure, gave me a breakdown, and said exactly what the different plans they had.

I heard about Stannah at some point and dealing with them has been excellent. The woman came to see the layout and gave me all the information I needed. My husband has Parkinson's and he decided the stairlift would be a good idea. We had the installers come and they installed it in four hours. They were very polite and efficient. The stairlift works and I don't worry about my husband falling down the stairs. We picked Stannah because of the cost. It seems just fine for us.

I purchased a Stannah stairlift for my elderly mom. She can't do the stairs anymore. And she's got dementia and just needed it to get up to the shower and the bedroom. I was reading reviews, and Stannah seemed like they were pretty good. And when they came over, the way they surveyed and how they surveyed, I was kind of impressed. I was happy with what the rep answered. We got the wrap-around curved staircase. They call it a candy cane. There's a wrap-around at the bottom. The installation was smooth as silk. It took them three hours. I’m satisfied with the quality of the stairlift. It's a quality unit. It works pretty well.

My father can't go upstairs anymore and that doesn't work in our house, and Stannah is the name in the game. Everyone was fantastic. The installer on Monday was great. The gentleman that came out and gave me the estimate was absolutely hysterical. Everyone I've talked to on the phone has been very friendly as well. The stairlift is perfect because the house is white with wood floors and we got the white one. Then, the installer suggested the brass rails and I was questioning that, but when it got installed, it looks awesome. It looks like it was intentionally built that way.

I wanted something that I could rent and Stannah Stairlifts was the one that came out. I was impressed with what they said. Everything went very well. A reputable person installed the stairlift and explained everything to me. I like it a lot.

Stannah was exceptional in all regards. I did some searches online to review different vendors and manufacturers. I liked Stannah's quality and also the options that were available and the looks. The sales team was very comprehensive and they went through all the options where other vendors just presented the basic model and didn't go into any detail about options. So we had to discover those by ourselves except with Stannah, they were an open book. The installation went very smoothly. They were very professional and very respectful of the home. They were very comprehensive in explaining how the stairlift worked and made sure that all the functions were explained in detail. It was great. We've been using it now for a couple of weeks and it was primarily for my wife and she's thrilled.

Stannah's presentation was excellent. Their rep was very thorough, very knowledgeable, and very attentive. The person who presented it really had a great deal of experience and was able to answer all questions regarding its use and application. So, it was great. Our stairlift is straight up and down. We purposely made a modification to our stairway in consultation with the Stannah representative in order to make it straight and to minimize the cost. It was the most expensive of the other products, but it is excellent. We've invited people to come to our house and look at it if they want to see it.

I had a Stannah Siena installed yesterday - straight stairs. I actually upgraded the day before the installation because I decided I might actually be able to live in the house another 15 years and I wanted the longer warranty (over the refurbished unit that had been recommended by the sales person.) The installation was not a great experience. First, the installers left behind a lot of dirt and debris. (They also tracked in gravel from the driveway on their shoes.) They could at least carry a cordless vac to clean up after them so the older people/disabled people who buy stairlifts don't have to get down on their knees to clean up. Then I got the most minimal instructions on using the device - how to go up and down. If I hadn't asked more questions I wouldn't know that there is an extra key (the one I was about to throw away thinking it was some part of the packing). I wouldn't know about raising and lowering the foot rest or using the power swivel.

I had a terrible time getting information when I called Stannah's main number. Nobody seemed to know anything, and I was promised callbacks that never came. The only way I was able to get a response was by texting my salesman, who was able to get people to call me back. Other than that, the installation was great and the people who did it were very good. They made sure that we knew how to use the stairlift.

The people in this house are very unsteady on their feet and one of them is coming home from a nursing home. My friend had a Stannah stairlift and he liked it and that was why I got it. The representatives at Stannah were excellent. Everything went fine with the installation. I'd rate Stannah a 25.

My wife was having mobility difficulties so we knew we were eventually going to need a stairlift. We started looking at various companies but we had a difficult installation at our house. It's a first-floor-to-basement stairway that we use to get to out to our cars. We don't have a landing at the top of the stairs, so it had to fit in there and allow us to close the doors. I talked to some other companies and with Stannah, and Stannah came and said that their unit would fit in our space so I kept them in mind. We recently had an incident where we needed it. I called them up and, within less than two weeks, they were out and they installed the stairlift. We're very happy with the installation. I love it and it works fine. My wife uses it regularly.

I had contacted several vendors to try and get the best price for the type of stair lift we needed. Stannah came out and gave us a well documented presentation and explained to us the benefits of some of the unique features of their stair lift. Most of the things we were interested in had to do with the safety of getting on and off the stair lift. We bought it on Tuesday and on Thursday it was installed! Incredible service and the installer couldn’t have been nicer. He took the time to educate us on how to use it. We are very pleased with our experience.

I purchased a Stannah Chairlift July 2025. I paid top dollar 15,000 to be exact due to my staircase is curved. I had no problem with this as I am disabled and can no longer go upstairs to my bedroom. It was wonderful at first, however, a few months later my chairlift would not move. I called and explained. They sent a tech out that day. He was very knowledgeable / respectful, saw the chairlift wasn’t working but couldn’t find anything wrong with it. He told me he was going to change the switch just in case.

Hi. The unit is great. Thank you. Before we reach the end of the 6 month time period I would like to have someone come in and check it out to make sure all is settled in properly. No charge. Thank you. Joe M.

Everybody knew that I needed to get a stairlift. I live in a three-family brownstone, and I'm on the top floor. I got one from Stannah and I'm very happy with it. I have mobility now.

I would recommend Stannah Stairlifts highly. They were very accommodating, very professional, from the salesperson, Paul, to the installer call. They answered any questions I had. Also, the installers didn't leave until I understood how to work the stairlift. If I was uncomfortable with something, they came back and adjusted something and it was fine after that. My mother had a stairlift and they were made differently years ago. They were more bulky. This is more streamlined. It's good quality. I can see the difference. Even if somebody had to walk up next to it with the chair up, they can still do that.

I was looking for stairlifts and found Stannah on Google. I went with them and everything was smooth. The installation was on time. The installers didn't do any mess and were calm and professional. I've had the stairlift for a few weeks now and it's working as expected. It's handy.

A friend had a Stannah stairlift installed. We went with them as well and our experience has been very good. Their customer service has been excellent and the quality of the stairlift is very good as well. It's a straight model and it has the extender on that goes on the bottom. It works well, and we're happy with it.

Stannah was recommended by a good friend who had a stairlift in her house for her mom. I also liked the pricing and how they came and evaluated; it was great. I was very confident in what they did. The sales rep was very personable and knowledgeable. And, when he measured, he wanted to verify that there was enough space for the chairlift. He also called two people who had been working at Stannah longer than him.

I had two companies that I already had found in local ads, but I wanted to get estimates on at least a couple of companies. I found Stannah online and had them come out. Their rep was the second person that came out and his presentation was outstanding. I decided right at that moment that I was going to cancel the other two appointments. He was really good. I had a page of questions there with me but as he went through everything, he answered them all. He covered everything and was extremely thorough.

I liked that Stannah is a local company. They weren't just a broker. They manufacture. They sell. They warranty. They service their products. Customer service was excellent. The quality of the stair lift is very high.

I cannot walk, which made me decide to get a stairlift. I went on the computer, looked at Stannah, and called them. The gentleman who came out was okay and did what he was supposed to do. He explained what I should do, but I didn't write it down so that I would remember. So, I haven't been able to use the stairlift because I can't seem to get it going, and I wasn't sure how to operate it. I just need somebody to go over it with me again. I'm satisfied with the stairlift. It made my stairs have less room, but I expected that.

It was a very good experience. We've had the stairlift for a week now. My husband uses it every night going up, and then coming down. I have mixed blessings of having it because I figured that's one little exercise he's not getting in now. But it's certainly an amazing little gadget. The salesperson was very good, and kind of convinced me to go with Stannah. It has a few extras from some of the other companies. I like the fact that all their people were Stannah employees. The fact that if you needed something done, it would be Stannah employees. All the parts are their parts. So, that's kind of what convinced me to go with them.

What stood out the most was the price. There was no back and forth with several different costs involved. It was just a flat rate. The price was up front, and that's what it was. There wasn't any additional or possible additional things, and it was simple. Also, Stannah manufactures and installs the stairlift. It was installed within a week of us deciding. Easy and straightforward. I was surprised there was only one person that came, but he got it done in a timeframe like he said, and it seemed a much easier install than I expected.

I was looking online for companies who does stairlifts because my husband and I are both having trouble getting around. I contacted the website that I found that was advertising for Stannah, and they contacted us to make an appointment. They were here when they said they would be. And the salesman was very forthcoming with information.

I was aware of Stannah from an encounter I had in Europe with a relative; they had one, and I liked the design. I went with them, and my experience with them was very good. They came in. The only thing I missed calling them about was that I had special hinges for the door. So, when they installed the unit, it made the stairway very narrow. It's hard for my wife to go down the stairs. If it were even two inches wider, it would be perfect. But the quality of the stairlift is good. The only thing I thought would happen is that when it lands on top, it would actually go onto the upper floor and turn while I'm still on it, because now I have to struggle a little bit getting in and out of it. But I'm happy with the convenience, and I would recommend it to others.

Stannah's customer service was phenomenal. They were able to answer any and all questions I had. Also, the installation was quick and painless. The installers answered all of my parents' questions. It has worked out very well. My parents can carry the laundry basket down the stairs. I'm so grateful.

My husband and I both did some internet research, and there were two primary factors - the safety factors that were offered as part of the standard setup, and the ease of use, especially for those who have difficulty with finger dexterity. We were present for the entire installation process. It went very well. It was efficient and informative. The quality of the stairlift is very high. Everything is right there for use. When the sales rep came and we asked about the length of time it would take for installation, we were pleasantly surprised that it was half the time that he had originally told us. It was overall, from beginning to end, a very positive experience.

My spouse needed a stairlift and Stannah was the first company that got back to me. When they came in, the guy presented their product well and it seemed like a good item. We ordered from them and we got the straight stairlift. The installation team was very good. My spouse is still a little afraid of the stairlift but we've only had it in for two weeks of use. So far, it seems like it'll outlive us.