Stannah Stairlifts Reviews

I chose Stannah because they are family-owned and the salesman who came to the house was really nice compared to some of the other guys. He’s very prompt and informative and cut right to the chase. He told me what I wanted to hear and then he executed it. The installer was an awesome guy too. He did a perfect job. The only thing that was left was the chair. We had a little trouble with it, though, and we called for service. They came that day and took care of it and it's been perfect ever since. That was another good thing. The whole product is an excellent thing. It's working out real well. If I knew anybody that needed a chairlift, I would definitely recommend and say, "You should use no other company."

I wanted to purchase the Stannah stairlift for my aunt and my uncle. They are 90 years old and they don’t have any children, so I’m the closest person to them. They also live on the second floor of the house. I’m a handyman and I work in a lot of people’s houses. Everyone I know that has a Stannah stairlift is very happy with it. I usually go with what I know and what works.

I had a total knee replacement and I just got out of the rehab center. I had Acorn come first but they told me my entrance was too small for their equipment. I then saw Stannah Stairlifts' truck outside the house of my neighbor whose husband fell ill. I gave Jane, the wife, a call and she told me that they love their Stannah stairlift. She told me what to do and who to talk to. She also told me that she would talk to the manager who measured theirs. Stannah's reps were professional, caring and understanding. I got a mirror image of Jane's which made the manager's job much easier. The manager also knew exactly what we were talking about. Stannah's installation team was marvelous. They were in and out fast and I was very thrilled with it.

I happen to live in a house that has three levels and my sister has dementia. When people have dementia, they lose various understandings of how to do simple things like walking, brushing their teeth and for my sister, climbing steps. And you can't reach from one level to the other without going down the set of steps. So I did a process of elimination of stair lift providers because I don’t want to purchase one outright. I wanted to rent it and Stannah Stairlifts offers it so that was an asset for me.

I was doing some research online and Edwin, the guy from Stannah who came by, was very good. He showed me lots of options and I was glad that there were options for pricing because there were really expensive ones. Luckily, there was something affordable for us. Getting their stairlift seemed reasonably affordable and a good plan that I ended up buying their product. It's as good as it can be. It's complicated that my house is a little bit older and the hallways are kind of narrow. Also, sometimes the people using it are not always 100% anymore like my mother. But it's enabled her to stay out of a nursing home so it's good.

The sales visit was timely and very positive. The salesman was knowledgeable, helpful, and gave practical recommendation as opposed to just trying to push a money-maker. I needed to do a follow-up phone call, and he responded immediately considering he was on vacation. After he came right to the house and worked with us, I wanted to see the stairlift in person to try it with my dad, so we went to their showroom. The woman there was fantastic. One guy came for the installation and he did a very nice job. He was neat and polite. He explained and demonstrated the stairlift real well.

I read about stairlift providers and Stannah Stairlifts seemed to be the best. The sales visit was very positive and the rep's explanation was very clear. Everything he said was represented in the product. The cost was just right and I didn't feel pestered. There were two stairlifts installed because we have a landing. The installation was fine and the stairlifts look great. The tech was very professional and worked out how to get the stairlifts plugged in, making them practically invisible. They looked beautiful and they were fun to ride.

My wife went on the internet and found that Stannah had a very high reputation. They also have other industries that are very popular and we liked the idea and we went with them. Their sales person was very professional. A very nice man came by himself and he made the installation in about three hours. The stairlift has met my expectations very well. It's very quiet and I like the smoothness of the ride. Also, I'm a big person and I rely on its quality as far as breaking down.

We bought a used Stannah Stairlifts system and they installed it for us at our house. There was a gentleman who came out, measured everything, and talked about what the process would be. He was informative and friendly. The installation team was great. The work was done very well and there was a lot of attention to detail. And they did not leave any kind of mess. Everything has worked great ever since. It's a very quality equipment and all the people who we dealt with were easy to deal with. They did a great job and it was a good experience.

I have a couple of concerns about the outside stairlift that I bought from Stannah Stairlifts. I got it because it didn't jut out at the end of the staircase as much as the other one, which came out further after it came down the stairs. I also like the freedom that it gives me to go up and down the stairs. But after the installer put it in, he told me that it needs some sort of a piece and that people buy a piece of gutter and have it cut to fit over something that's exposed to the snow. I asked the installer why didn't he have that for me and the only answer I got was that it was made in England, which I didn't care about. I spent $5400 to have the stairlift done and I was really annoyed with that. I'm disabled and I can't be running around finding people to cut a piece of gutter. They never got me one so my husband did instead. I don't know who's going to cut it, but we'll figure it out.

Our experience with Stannah Stairlifts is perfect. We got it for my husband and decided on them because they’re local. The salesperson who came here, as well as the installation team, was very helpful. They met my every need. The stairlift made it possible for my husband to get in and out of my house. It's easy to use. I've recommended them to other people who have used them and they've been happy also.

Stannah Stairlifts fulfilled everything that they committed. There was no pressure put on me at any time to do anything other than to give them the opportunity to provide the unit that I selected and to make sure that it was installed according to schedule. They communicated to me clearly what would be involved, what my responsibilities would be, and what they would do to make sure that I was in compliance with the New York City code.

We’ve had a Stannah stairlift for several years and we got another one which is different because of the configuration of the stairs. I’m very satisfied with it and with the service. When we bought our first one, the representative was a very hands-on guy and he knew his stuff. The stairlift seemed like the best one at that time and probably the most expensive but it’s the best one made. For the sales visit on the second one, the sales rep was very professional and knowledgeable. Also, their installation team was super, knows their business and right to the minute. The stairlift is very efficient and does what I want. I love it and I would definitely recommend it to a friend.

I had an excellent dealing during Stannah's sales visit because the sales rep was very cooperative, nice and accommodating plus they also have the quickest delivery. I hate the stairlift appearance-wise, but there’s nothing to do. I'm an architect and I need it, unfortunately, and has also improved my daily life. It's an excellent experience.

We needed a stairlift and Stannah was the provider that could put it in in a timely fashion. The person who came to our home to discuss our options was very pleasant and very informative. The installer was very pleasant, too. He explained everything, cleaned up, and had me ride the stairlift up the stairs. We also put my mother on it and she rode up and down. He went through all the safety devices and it was good. Having the stairlift is fabulous because my mother was having difficulty getting up the stairs and now it's a pleasant experience. She just sits on it, I bring her up and I have her walker at the top and she gets to go into her bedroom without a lot of exertion.

My wife got a broken hip so she needed a stair lift to get up the stairs. A friend recommended Stannah Stairlifts and then I talked to a woman on the phone and she set up an appointment with this guy. He came out and explained everything and I signed up. They looked at the situation and made a couple of suggestions. They also helped me choose the right stair lift. I thought it was practical and went ahead and did it. The guy who did the installation was very helpful. He explained everything that he was doing and why he was doing it. It can pick up my wife and bring her from one level to the other. I'm happy with the product. It works fine and I got what I paid for.

We were looking at three companies and Stannah came through with the highest rating. The sales team was very accommodating and my interactions with them were excellent. The installers did a great job too. I like the design of the stairlift and that was one of the concerns because we have a very beautiful house and I wanted it to fit in. It seems like it has a very good quality as well and I’m very pleased.

I called another stairlift company but they didn’t seem too enthused to me at that time. Then I saw Stannah’s ad and I called them. A man from sales then came over and he was very informative. He explained everything and he was very good. The guy who installed was also excellent and showed me how to use it. Since having the stairlift, I don’t have to walk up and down the stairs, and I’m saving my knees now. I was supposed to have had a knee replacement and they can’t do it. So it used to take me a little bit longer to go up the stairs. Plus I have COPD, and when I get up the top of the stairs I’m puffing like an old steam engine. Not now, though. Everything is perfect.

When the Stannah salesman came to the house, he looked professional and clean. He arrived on time, which was really important because the two people that we had dealt with before arrived on the same day. But I had to call one and they asked me what window of time they gave me. I told them they didn't. I am a chaplain and they didn't give me a window. And then, the second man who came was talking about used and new. We were uncomfortable because I thought he was pushing used and I wanted something that was mine and brand-new.

I saw Stannah Stairlifts advertised in the magazine and decided to get it. The sales rep was very good. He explained everything to me and my husband, including what they were going to do. It was very easy to understand him. The installation team came in on time and did a good job as well. The stairlift makes it easy for me to go upstairs as often as I want. It's very easy to manage and to use and I'm satisfied with it.

I chose Stannah Stairlifts because of its reputation, cost and flexibility of payment. The installer that came was very polite, professional and efficient. My father likes that he's able to get in and out of the stairlift himself, and it's getting him back to independence.

Stannah was closer in Massachusetts so we chose them over other stair lift providers. The salesperson Doug was very nice and he came back several times. One thing that he did for me that has proven to be most helpful was he gave me a pamphlet about the Mass. Commission of Disabilities. It’s a place run by the state that allows people to get loans or grants to make their home accessible, including the stairlifts. It was wonderful. He even gave me a couple of more pamphlets ‘cause my therapist didn’t even know about this.

A guy from Stannah came and explained how the stairlift works and how it's made. The interaction I had with the installation team was good. Climbing the stairs became difficult for me and the stairlift saves me from walking upstairs. I can get up and down the stairs a lot quicker.

Stannah is a good quality product in my research on different stairlift providers. I had read some very good reviews and also liked that their office was in Franklin, Massachusetts which is in close proximity to Webster, Mass. They had a showroom and I could go there if I needed to talk to someone if there were issues. The sales visit was excellent. The gentleman was so informative, helpful and very compassionate. He used to be an installer so he knew everything about the mechanics of the chairlift. Also, he had been to the manufacturing site, the research and development in the UK, and had seen how they cast it out and he explained all that to me.

I am so happy with Stannah. My sister googled them and we found out that they were the oldest company. They also had a terrific rating on it. The rep that came was very nice and just arranged the contract. The installer was great and the service was also very good. I was hesitant because I have a very narrow stairwell and I'm 5' 8" tall but it's been a life saver for me because I could not get up and down the stairs. I like the ease of it and that I could just step right on, get right down and there's not a problem. It's very convenient.

I have two Stannah Stairlifts in my house and I've had them for about five or six years. I got them because they have a good reputation. The stairlifts are wonderful for bringing the laundry up from the cellar. Then I've just put a third stairlift in the garage because I have an upstairs in there. Overall, the sales and installation teams were excellent. They're very good to do business with.

Stannah Stairlifts had the right product that I needed. The sales visit went very good and I bought three of them from their sales rep. And everything was perfect with the installation. It works and I like that it gets me upstairs plus it also gives access to the whole house. Stannah is a good company and they did what they said they're going to do so I was very happy with it.

I like Stannah Stairlifts’ advertisement and I read their brochure and thought it was the way to go for me. Their sales representative was very cordial. He came in, sat down and explained the whole procedure to me. Then he gave me the estimated cost. The installation went off without a hitch as well. They promised to be done within four hours and they were. The stairlift is a great thing to have especially when one can't use their legs and it has improved my day-to-day life quite a bit. I would do business with Stannah again if I had to and I would recommend them. They're very professional and courteous, and their workmanship was excellent.

Looking at the literature from the other ones, Stannah stood out the best. The sales visit was great, thorough, and explained everything. Also, the installer seemed to know what he was doing and he made sure I was happy. He said, “Is this okay? Is this where you want the cord to go?” He spread tarps and went over everything. The people from Stannah Stairlifts were very professional and I was pleased with the end result. The stairlift makes it easier to navigate the stairs.

The rep was quite helpful and nice. From the understanding we had, the Stannah stairlift would turn all the way to the side, but it stands in the way which is not how we wanted it. But that’s fine. I've been using it and I'm very happy because I'm able to go up and down now easily. It's convenient for me and helps me climb up. It’s really helpful in the sense that I was not using my master bedroom before, but now I’m able to use it.

Stannah Stairlifts has good reviews and an easy assessment and scheduling. Dealing with their sales reps have been excellent. The installer who came out clearly knew what he was doing and provided good instruction. There are two users of the stairlift and they feel good with it. It has enabled them to go in and out more easily. There was a piece that kept falling in the beginning but the caretaker figured out how to put it back on.

Stannah was the best as far as being heavy-duty. We’re heavy, so we needed a good one. And I had Acorn here, and I wasn’t happy with them. They put the stairlift up and I made them take it right back down. They had the tracking in the middle of the stairs, so people couldn’t use the stairs to go down. They started at one end and ended up at the top going right into the middle of the steps. But Stannah did it really well, and I’m very pleased with it.

Right now, Stannah hasn’t been the best. We’ve had nothing but trouble with this chair lift since we bought it and it’s the same problem every time. It brings my friend upstairs for a little while and every time he goes down, it stops either at the curve or all the way down. He’s had to use the red switch all the time. This chair is choosy. When I call for service, Jennifer answers the phone most of the time and she says she’ll send somebody as soon as possible. Everybody I talk to is very pleasant and very patient with me. They’re very dedicated and somebody comes over almost instantaneously. Justin came, and then Jacob and then Joe came two or three times. He changed the circuit board and said I won’t have any more problems.

Stannah worked in our house and they're good people. The sales visit was great and the representative was polite and explained everything to me clearly. I understood everything he told me. It was perfect as well with the installation team. They were great with their job and they waited out here and explained to me everything. As for the stairlift, it’s spacious and I like everything about it. Stannah did a wonderful job and I love them.

Our experience with Stannah Stairlifts has been excellent. Their local distributor is about three miles from me and their salesperson was very good. He wasn't pushy. He knew what I wanted and I got taken care of quickly. The installation process went smoothly. The person who installed it was very talented and polite. He took care to explain the operation of the stairlift to my wife who is the primary user. There are 16 steps to go up to our home’s second floor and now, we don't have to climb the stairs. It made it easier for my wife to get up to her bedroom upstairs several times a day. Given that we're in our mid-80’s, Stannah Stairlifts helped us and changed our lives considerably.

Stannah responded to my email and the other provider called me back two weeks later. So we called Stannah and they sent someone right out. The salesman was very nice and wasn't pushy. He explained that I pay a certain flat fee for the first six months and then I could pay it per month, give it back or buy it. He showed us basic kinds of stairlifts, nothing too fancy, but nice. I wouldn’t be let me out of the hospital if I couldn’t climb more than two stairs and I have 21 stairs to get into my house. I had shoulder surgery and it was a little more difficult because I'd have to reach across and it was the other side so I got a stairlift.

Stannah Stairlift was recommended by my friend. The sales visit was a very positive experience. The rep was very helpful and professional. He explained what we wanted to know. The installer also knew what he was doing and he did it quickly. It was also a very good experience. My mother-in-law is the one using it and she likes that it's easily used. She's able to go up and down if she wants to and not just when somebody is around. Plus, we now have ease of mind that she's safe because we're not there with her. It was an awesome process overall.

The first stairlift we had with Stannah was over 10 years ago and we just purchased a new one. The salesperson, Barbara, was absolutely phenomenal - very good and very knowledgeable. We were concerned about the amount space because there’s a foyer that the stairlift comes into. We wanted to keep it open and the extension made that possible. So, that’s one of the reasons why we went with Stannah. We like the extension piece because of having the ability of putting a wheelchair into that room which happens to be a dining room. I'm extremely satisfied and I would definitely recommend Stannah Stairlifts.

The Stannah Stairlifts salesperson did a very nice presentation and he explained everything well including the functions then gave me the options whether I wanted a new or a used one. The young man was here for a couple of hours. He was in the basement and I was on the first floor. He was also knowledgeable and told me that if I had a problem over the weekend to feel free to call because he was on-call for that weekend. But the only question I had is if the light supposed to be on all the time in the armrest, like a little nightlight. I called them, but nobody returned my call. Other than that, I’ve only had it in for 10 days and use it in intervals, and I'm very satisfied. It serves its purpose and I’d recommend it.

I had my knees done 23 years ago and they couldn’t do them over again. I was going to call Acorn. They put a chair in the church to go up to the loft and it looked very good. I also have a girlfriend that had a chair and she had it done just the same but my son told me that somebody else told him that Acorn wasn't good. There’s this guy we knew and his sister got Stannah Stairlifts and so I used them.

We had a stairlift before that we didn’t like and we had to take it out. It had an older, clunkier design and it didn’t leave us much room to walk by. It was slower, louder and looked more like a machine rather than an accessory. I looked at the Stannah Stairlifts and it was a fine piece of equipment. It’s clean cut and well-designed. So I went with a name brand that I recognized and a company that was very well known and stable. During the sales visit, their employees explained everything and were very thorough. There weren’t any questions afterwards so we made up our minds and went ahead with the situation right then and there. The installation took three days. The stairlift is very compact and quiet. We always use it to carry the groceries up. My wife uses it but we’re at that point where it will become increasingly important to us over the next couple of years. It’s a very nice product and we’re very happy with it.

Stannah’s sales visit has been great. The installation team was excellent, too. The stairlift is helpful when I can’t go up and down the stairs. I like that it serves its purpose.

The sales consultants of Stannah Stairlifts were very informative and personable. They made us feel comfortable asking questions. The installation team was very good as well. They cleaned up after themselves. My daughter uses the stairlift and the chair is comfortable. It affects her tremendously because she can't get up the stairs. We don’t have any problems with the stairlift at all and we’re very happy with it. It was a positive and very helpful experience.

A friend recommended Stannah Stairlifts. My father is using it and it’s getting him up and down safely which was the main purpose. He is too weak but now he’s able to go upstairs where he couldn’t. The sales rep came to the house and we met in person. He was extremely pleasant and very well-informed. I was there when they installed it. The installer was quick and courteous. He wasn’t sure things were completely correct, so he called in his boss who came out the very next day to double-check things. Their employees were easy to deal with and things were quick. We couldn’t be happier with them, and the whole experience was professional, wonderful, and efficient.

We love our Stannah stairlift. When the reps came out for a sales visit, everything was explained professionally and we were sold. The installation guy was a sweetheart and he explained how to work everything to me and my disabled mother. She had a stroke and she's paralyzed on her left side. The whole thing is perfect for her and I like that the chair turns so she can get on it. In a couple of years, my husband and I are also thinking of getting another stairlift for going upstairs to the second floor.

I like Stannah’s reputation and the fact that they had that automatic lift. Their sales consultant was very nice and answered all my questions and the installation team was very professional, too. The stairlift has definitely improved my daily life. I also love the fact that I can now go up my steps. Stannah, so far, seems to be a very reliable and professional company.

The Stannah sales representative was slightly deceptive because I had purchased an automatic turn feature and that was supposed to be factory installed, but the unit that they brought wasn't and it didn’t work. Then after talking with the sales rep, he denied what he said. It was a really frustrating thing but eventually, the issue was resolved and we got what we had originally purchased in the contract. The installation team was fine though. The first guy was absolutely fantastic and worked his ass off trying to make it work. The stairlift is necessary for us and we're very happy with it. Stannah is a better-built product, they were good and they resolved the issue. I was pleased with the resolution so everything worked out.

Consumer Reports told us that Stannah Stairlift was a good product and we could depend on it. The sales rep stopped on the way from Martha’s Vineyard and he gave us a thorough description of what was involved and what the prices would be and we were pleased with him. The installation team was very thorough and they cleaned up after themselves, as well. The stairlift is very helpful since my wife has a COPD. However, we had an initial problem which was mechanical. But, I called and it was quickly resolved by somebody who was very knowledgeable. Overall, it was a very positive experience.

My mother enjoys her Stannah stairlift. It was recommended by my mother's friend who did a lot of research and ended up choosing Stannah. Their salespersons were constructive and responsive. Also, my mother was happy with the installation team's work. The stairlift seems to be good enough for what she needs now. It takes her up the stairs so she doesn't have to walk. Also, my mother's happy with the design. The footprint is discrete. It doesn't block the stairs and it works well. It allows people who can't go up the stairs to negotiate the stairs too. It allows her to stay in her house and not have to move out. When our arrangement of renting the stairlift for a period of time is up, she's gonna exercise the option to buy it.

We’ve had a very good experience with Stannah. Friends who had it recommended it to us. I got it because my wife was very sick but she passed away last month. But I have a very bad back so I’ve been using it. And the stairlift has been very helpful. I also like that the stairlift goes up in two stages, having remotes at the bottom, middle and top so that if I’m in another place and the chair’s down the bottom, I can call it.

My husband did a lot of research and found that Stannah had the best options and price. My husband told their sales rep, Tony, what we were looking for and he came in, saw me, and was excellent. He was little bit crazy but we loved him. He was very informative and very helpful. He gave us options but with no high pressure. More salespeople should take lessons from Tony. The installer was great, too. He was very congenial, very helpful, and made sure everything was right.

Stannah Stairlifts’ customer service ratings were very good. It was just a very calm, smooth transition from the sales person to the installation. I didn’t feel pressured or rushed, they gave me a lot of information about the stairlift and answered all my questions. They arrived on time and were very thorough. They were perfectionists. Cosmetically, the stairlift looked amazing. They took care in trying to hide the wires and make them blend in with the house, which was great. They were also clean, and even asked if they should take their shoes off, which was very nice.

We have two Stannah Stairlifts, one coming from the main floor that goes down to a landing and one that goes down into the basement or toward the finished first floor. We chose Stannah because we could rent from them. My husband is using the stairlift right now and if he continues to use it, we’ll go the whole year and purchase it. But at this point, we don’t know what will happen and that’s why we like that we are able to rent. Stannah will come and pick it up when we’re done with it.

I looked in the Yellow Pages and saw Stannah’s. We talked to them and I liked what they said so I went from there. The sales visit went very well. Our questions were answered and it was what I was hoping it would be. Their stairlift was something that I found durable. We wanted to know how much it cost and we were able to manage that. The installer was terrific. I liked him. I had to leave to take my husband to the doctor and my niece stayed and he explained everything to her. She explained it to me while the installer was here, and I was able to operate it from her instructions that she got from him. He approved of what she was saying. I did it and my husband and I were very happy about it. Both the young man who helped us decide about it and the young man who put it in were very helpful and patient.

I liked the quality of Stannah Stairlifts better. Their salesman was on time, very knowledgeable and told us everything we needed to know, but didn’t push. The installation went very well, too. It took a while, but there's a lot of work involved. The installer must have been here five hours, but he got the stairlift done and was neat as a pin. He knew what he was talking about and showed us how to work the stairlift. It works nicely. I like the fact that my wife doesn’t have to walk up and down the stairs anymore. She loves it. It runs pretty smoothly though a little noisy. But once you get over that part of it, it's fine. It wasn’t the least expensive stairlift out there, but with the quality and all, it was well worth the money.

Stannah developing a stairlift specifically for a site was our deciding factor to purchase from them. They were excellent and they knew their business. They answered any questions we had. The installation team was also wonderful. They had to drill into concrete at one point but it was minimal. I expected a lot of noise but I didn't get that. They also cleaned up after themselves and I hardly knew they were even here. Having the stairlift has made a big improvement in the quality of the pain in my knee. My daughter saw it for the first time and she was surprised that it didn't take up as much room as she thought it would have since there's still plenty of room on the stairs to walk by. Overall, Stannah Stairlifts is a quality company to do business with. I'm very satisfied and have recommended them to a friend.

Stannah Stairlifts has a good reputation and I like that they’re only a phone call away if I need anything. They also had less destruction of surfaces for anchoring of device and they install the stairlift very quickly. The stairlift's manufactured to specs of the job and they don't have to build it onsite. They come in, put it together and leave. They don't actually cut pieces to put it all together like some companies do.

I googled about Stannah Stairlifts, read online and it looks like a good product. I called them and I spoke with Lois and she was very nice. She set the appointment for the guys to come in. The guy who came and explained everything was also very nice. He explained everything to my mother, how to use it and what to expect. He was really patient with her and it was great. And then the two guys that came and set it up were really great, too. My mother didn't want the stairlift initially because she thought it meant that she was getting older. But now, she realizes that it's beneficial to her and it's a good thing. She uses it all the time and she is able to go out now and do more things because she has her Stannah Stairlift.

I couldn't go up and down the stairs and so Stannah Stairlift has been a godsend. I thought it was the best buy for the money when I did all the cost with servicing, and also the ratings and features it had. When I made the decision, it was then from the time we saw somebody at the house which was quite quick, to when it was actually installed was a week. The installer was very good, thorough, and he took his time. He told me everything I needed to know and I felt he really knew what he was doing and that things were going to be okay. He showed me how to use it. Unfortunately, I was a bit out of it and there was a lot of information, so I had to fumble when I started but that wasn't that difficult. I like the automatic footrest feature too. It was very good and I would highly recommend it.

Stannah Stairlifts sounded like it was perhaps a good solution though an expensive one. We got several estimates and for some reason, we liked their salesman. He was helpful, quick and got to the point. He described everything about it. But then we were disappointed. I am responsible for other people’s care and what that salesman sold me wasn’t adequate for our disabled person. When we received the stairlift and got to the top of it, the disabled person was facing a wall and if she got off the machine, she would’ve fallen down the stairs.

Someone in my family did some research on stairlifts and said that Stannah was the company to go with. The sales visit was excellent. The installation team was a nice couple of guys and they were obviously enjoying their work. They were very professional and had a wonderful rapport. It was a very positive experience. Everything about it is 100% perfect. My father is very happy with everything about how it works. He can go up and down the stairs as often as he wants now. It’s a huge improvement.

Unlike another company that was fairly new, I heard of Stannah a while ago and they could install the stairlift right away. The sales visit was straightforward and there was only one product they offered so that's the one I got. I wasn't interested in the higher priced ones. The installation team did their job very well and they were fine. I like the fact that the stairlift is there. I'm an old man and I get very tired walking up and down the stairs. Now, I can walk around and get things done much more easily, Today, for instance, I finished my laundry which took me three trips to the basement. Overall, everything worked out well.

My 17 year-old daughter has to be assisted in going up the stairs and I couldn’t get her up without a stairlift because she’s too heavy. We have used Stannah Stairlifts in another house and we had a good experience with them so we had them install a stairlift in our summer house. We did the transaction over the phone and it was very easy. I was not there during the installation so I had somebody meet the installation team. My contractor was also there and the installation went smoothly and all good. My experience has been great from start to finish and the stairlift has made everything much easier for us.

A friend has a Stannah stairlift in his home and he recommended it. All the sales reps were very wonderful and professional. And the installer was very good. I have cats so he abided by what I said about keeping the door to the house closed so that he could do what he needed to do in the basement and run outside. I'm 62 and I have gout in my knees. So I use the stairlift to go up and down the basement stairs. I had to get the least expensive one but I'm happy with that. My mother's also riding it. She's 91 and has a pacemaker so she would get winded going up and down the stairs. We love the Stannah stairlift. It's very good and very useful. I wish it was faster and had a speed button on it but it's saving my knees and I'm very satisfied with it.

My sister and I are in a ranch and we have a cellar which has the washer and the dryer. Trying to get up and down for that between ourselves and the baskets of clothes was really wearing on us. So the stairlift has been a big help and it's making life a lot easier. The sales person from Stannah wasn’t as pushy as someone else we had from another company. And he explained things a lot more so we were very happy with his visit. The installation team was great and patient with us because my sister’s 90 and I’m 75. And they showed us everything. Our experience has been very good and we have recommended Stannah to a couple of people.

The sales guy at Stannah Stairlifts was knowledgeable and helpful as far as what we needed. He knew what he was doing and what he was talking about and he recommended the stair lift that I got. It’s for my brother and he likes the remote control feature the best. It moves the chair up and down and he can get to the second floor with no problem now. I would recommend Stannah to someone who is looking for it.

We saw Stannah Stairlifts in the magazines at the rehab where my dad was. We called them and the rep we talked to was a good salesperson. He gave us several ideas and options because my mother has a raised ranch which is two levels. We rented two but then we had to cancel one because they didn’t work out. The young guy that came and installed it was very nice and amazing. My dad had a stroke and I like that we can bring him up and down instead of walking and taking the steps. It kinda rotates and there's a lock so we sit him there and through the front door. My mom sits there too with the laundry as sometimes she’s tired to go downstairs. It's expensive but my parents like it.

My daughter picked Stannah Stairlifts online. The sales visit was wonderful. It was an emergency. My husband was all of a sudden coming home after two years in the hospital. There are 12 steps to get down to the basement and he couldn't get down the stairs, so he missed the dialysis appointment. In the meantime, they sent him to the hospital and in that week, I had the chair lift installed. And the guy who came to the house was very nice. He wasn't pushy, explained everything to me and he had a nice little presentation on a laptop. Jacob came for the installation and he was fantastic, quick and polite. And he did a fabulous job.

My wife likes the Stannah Stairlift a lot. It helped a lot but right now, I have it shut down because she's in rehab. The salesman was able to explain the product well and I went with the more expensive one but I got a good deal on it. Also, the installer who came was very good. On the other hand, the only complaint I have is when the installer hooked the wire up to the plug, it had to go on the floor and around some posts which are all dark wood. All Stannah has is white vinyl that covers the wires, so it doesn’t look very well against the dark brown, wooden floors and they don’t offer anything different which is unusual so, I will have to paint that at some time. Other than that, I've had a good experience.

We had a Stannah Stairlift at the church we go to. Then I put it in for my mother at her house. When I called and made an appointment, the sales representatives didn't show up. They said they didn't have anything in the system. Then the second time, they came late. But the installer, Nick, was absolutely fabulous, conscientious, courteous and efficient. He was very concerned that the stairlift would be put in correctly. He was there longer because there were some difficulties with lining it up. My mother's enjoying the stairlift. Her life was greatly improved because she has congestive heart failure so she needs it to up and down. I was very pleased.

The Stannah stairlift is so close to the wall and smaller than others. What it runs up on are smaller too and it's pretty looking. We saw other people's and they had these big tubes. Some of them are also ugly looking while ours is sleek and really attractive. It was also a little less expensive than a lot of the other ones. I'm really pleased with it and I'd recommend it.

I only have five stairs and many of stairlift providers won't put half a stairlift on but Stannah did. The rep gave us a lot of information that we couldn't get from the phone from anybody. It was a cold day and then the installer told me that he could get it done within two hours. I have COPD and the stairlift is not so much going down as it is trying to get back up on the stairs. It has been great for me since and the footrest is my favorite. It was adjustable and it made me comfortable when I sat down. But I had a crap under the seat and I called Stannah. And then in two days they were here and knew how to fix it for me. The service that they gave afterwards was fabulous. Overall, Stannah is the best company I've ever had any business with. I have all my friends come up on the stairlift now. After all, when we all get to be in our 80's, we won't use the stairs very well.

My husband's cousin bought a house and then had one of those stairlifts in it. I saw it and I heard of Stannah somewhere along the line so that name stuck in my mind. I kept thinking I'd be okay but it just got worse and worse and I said, "We've got to do it." The rep came from Stannah and he told us about the loan that Massachusetts has for seniors to be able to modify their homes so they can stay in them. He was very nice, very informative and helpful. My husband called him for something and he said, "Oh, yeah, sure." It was good service. I was in the bedroom when they installed it and it went all right. When I came out, there wasn't any mess. We're having a sliding chair put in and handles put on so that I could get in the tub. It's encouraging to me because I was so limited for a while so I really appreciate the chairlift. My husband appreciates it too because he doesn't have to lift my legs anymore and I can run the thing myself.

Stannah Stairlifts are the best. I like getting up the stairs with the stair lift. It has a section of it that jives a little but they said that’s normal. The only concern I have is how to get something upstairs like if I buy a new bed. But everything went well with the sales visit and the installer was great.

We expect my wife to recover from her disability so we did not want to make a purchase but Stannah offered a lease so we chose them. The sales visit was fairly straightforward. The gentleman gave me pricing and suggested the model that would go in and said that it would then be turned over to an installer. I didn't know how many different models or products there were, but they came and put in what they thought was appropriate. The installer indicated it would take him several hours to install. We left him to his job and he then demonstrated how the remote controls and stairlifts would work.

My husband has Parkinson’s. We purchased Stannah Stairlifts, however, we had to have repair guys come because he inadvertently turned off the footrest by holding it too long but now we know that there’s a reset button in the back. The repair guy said, “Why didn’t you get an automatic one?” I didn’t know there was one. If it was mentioned, it was passed over too quickly to really think about it and my husband would have been better with one that swiveled on its own. Many times, it’s not turned the right way or he’s inadvertently turned it off, or he’s bumping into the lever that makes it go up and down or he’s turning the lever the wrong way. It’s not a complete success.

The salesman from Stannah was a very, very nice gentleman and the sales visit was very good. The installation man was nice too. He's a young boy and he spent a lot of time with us showing us how the stairlift works. And I was even on it just to learn how to use it. The presentation was very good. We picked out the color and the mattress. It’s navy blue and leather and it's very well with the house.

My stairway's a bit unusual and very tight. The end of the stairs is the doorway to the bedroom and the other companies I had tried didn't have a way for the chair to turn and for the track to end without causing an obstruction to the doorway. They would just make their apparatus fit my stairway but then Stannah Stairlifts said that theirs would be custom built so I thought that would be a better choice.

I had back surgery and my husband can't take the stairs anymore. We had somebody from Stannah come out and check everything out. The stairlift was installed but there was an extra rail. It got a little difficult because the stairlift wasn't set in right. The reps got out as soon as they could fix it and it seems to have been resolved. It scribbles to the side and we had it to the top so that it's comfortable getting on it either at top of the stairs and off of the top of the stairs. Overall, it's been a very professional and efficient experience.

We were going shopping for a stairlift and our neighbor had one from Stannah Stairlifts already installed for years. We got a demo from the neighbor and we liked it so we bought one. The salesperson was an expert and an engineer. He was very good. The installers were also good, they knew what they were doing and were very clean. The stairlift is a classic and the most welcome addition to our house in the last 10 years. And it's a sight to see my wife float up there with a smile because she really needed it.

A salesman from Stannah Stairlifts came to my house and I like the way he talked to me. He was very knowledgeable about the product and doesn't keep on bugging you. There was a couple of options but the one he told me about suited my needs and cost. The installer was here in no less than two hours and did a good job. The stairlift makes it easy to go up and down. I was very scared to come down the stairs and it was a chore to go up. And I've taken that way away from my needs. I still have four steps to go after I get to the landing upstairs. But that's okay. I don't mind that so much. I also like the way that the footrest comes out by pushing the button.

We have a curve stairwell and we want to keep the ability to walk as well as to ride with it and that's why we used Stannah Stairlifts. The guy that made the proposal seemed to know what he was doing. He was a real gentleman. Then they had the crew that put it in who were nice and really knew what they were talking about. We like that the stairlift works and it's a pretty tricky thing. We also really like the fact that they put it in such a way that we can mainly walk up the stairs while we’re able and get exercise. When we lose the ability to walk comfortably, then we use it 99% of the time.

I looked up Stannah online and I liked the version that I was reading. I only looked up one other company, Acorn, and Stannah had more choices. I'm very happy with the installation. The rep was professional and took as much time as it takes but did a very good job. However, the stairlift is a little slower than I wish it were and they could speed it up a little for people who are not in their 90's yet. But then again, I'm a little younger than some people who need them.

My husband has a bad back and he had neck and back surgery. We were looking for a stairlift and we went to Acorn first but they don't know what they're doing. We went to Stannah and the people there were very nice. The salesman that came knew what he was doing. When we had trouble with the stairlift, they were there the next day. Now my husband is moving around a lot and the stairlift has been very helpful. However, it would be nice if they had a tote bag to attach to the stairlift.

My wife uses the stairlift installed by Stannah. It's been a godsend because she can't climb stairs and the bathroom's on the second floor. She can take the stairlift right to the top of the stairs and go directly to the bathroom so it's been a great thing to have. Also, the salesman and the fellow who came to put it in were very good and explained everything.

I had another stairlift company come in before Stannah Stairlifts and they couldn't do the job because I have a narrow hallway. However, Stannah was able to do it. They showed me an option and I was ready to buy because I needed it. The salesman was a typical salesman but the installers were tremendous and wonderful. They even explained more about the product than the salesman did. When the electricity went out, we didn't know that the battery had a lever and had to be engaged. The installers came, explained about it and showed us how to do that. I felt confident more than anything with the stairlift. I can't go up and down without it.

My consultant told me that Stannah Stairlifts were the people to use. I didn’t talk to anybody else and I didn’t do anything. I called them and hired them. Tony was the person who came and he’s a funny guy. I’m a person who had a lot going on in my life at that moment. And he said, “I should tell --” I said, “Don’t. I don’t care how it works. Just tell me what I need to do and I’ll sign on the line. And it’s got to be put in tomorrow or what it might be. Whenever.” He said, “No, no, no. I got to tell you this.” I said, “No. You don’t. On what?” He said, “Well, what about the color of the seat?” I said, “When you get in the car, pick a color because that’ll be right.” He said, “Maybe it won’t be right.” I said, “Oh, yes it will. It’ll be perfect, whatever color you pick. I don’t care what color it is.”

It has always been a very good experience with Stannah. We had a Stannah stairlift before for three years and it was getting old. We had bought it from someone that we knew that had it and had it installed in our home. Stannah didn’t make parts for it anymore so we decided to get a new one. The sales guy was very nice and the installation team was great. Anybody I've ever dealt with has been very, very polite and knowledgeable. I've always been fine and the service has always been very prompt. As for the new stairlift, it goes up great but it's very slow coming down and it makes this weird and very high-pitched whistle that drives me crazy. But beyond that, it works fine.

My hairdresser was satisfied with Stannah stairlift so I went with it. The sales rep at Stannah was knowledgeable and helped me choose the right lift for me. The installers were courteous and cleaned up after. The stairlift has a smooth ride and didn't have problems with it.

Stannah Stairlifts is excellent. It has made my daily life easier and I'm very happy with it. I've been using it regularly every day. I really like the fact that I can ride up and down the stairs. If I have anything heavy to carry, I put it on my lap and it goes up and down with me. The ride is pretty smooth. There is a little place where it bumps a little bit but I figured that's normal. Their salesman was very nice. He explained everything, and he stayed around and took measurements and quietly left and came back and put them in. I've already recommended them to three of my friends.

I had an accident while carrying clothes downstairs to the laundry. I slipped, fell the whole length of the stairs, and had a concussion. I heard Stannah Stairlifts was very good at service and they live nearby us. They got the stairlift in very quickly and we’ve been satisfied with it. The sales visit was very good. We had an older man who was very nice. He took his time and I was delighted with him. Their installers were definitely very nice people too. We have been very happy with Stannah Stairlifts, as well, because when we called them, they set up an appointment right away. I don’t hear about that from other companies. We looked at Acorn and they were extremely nice sellers, but since they’re bigger and distant, I think they won’t get things done for you if you’re having trouble because they’re too busy. But with Stannah, any time that we’ve needed any service, they were quick to send somebody out.

We figured Stannah Stairlifts is a well-known company and they have a good reputation so we chose them. The rep was very nice. He explained what was going to happen and he did a good job. They knew exactly what we needed and where it should end. The installation team was very neat and polite. I asked a few questions and they answered them. They knew what they're doing and they were doing a good job.

Stannah Stairlifts did a great job. They installed a lift for my mother and it's been great. They were in the area and they provided services like repairs if I needed since people need the equipment to work. I have tried other companies but they didn't have service available in the local area, unlike Stannah which is accessible. It's important that they're available in case the equipment is not in function.

Stannah has been excellent across the board. The sales person was very thorough and he was right on time. He was very polite and very informative but wasn't pushy. The installer came on time. He was very young, very enthusiastic and well-trained. He called someone when one of the bolts fell out. He wasn't quite sure where to put it and the other gentleman helped him so everything was done in three hours. We tested the stairlift and my mother took two rides in it. He was very careful to make sure she could use it. She wouldn't use it alone because she has a movement disorder but it was good to have the practice. They also weren't rushing to their next appointment.

My sister had a Stannah stairlift put in and was very pleased with it. What better advertising is there than to have a relative say it's working fine. So we decided to get the same thing. The sales visit was very easy because we had already been down to Attleboro, seeing hers at Rodis. The agent didn't have to show us the video because we know all about it already. We talked to them about what they had and what they didn't have and we told them we wanted the exact same thing my sister had. The installer worked very hard and quickly because it is a long process. He was very good and polite. I couldn't have asked for anything better.

My wife had a problem with her walking up the stairs so I got a lift from Stannah and she likes it very much. My daughter told me that she knew and saw some people that had the same lift and liked it. The sales visit was very, very good. It was installed on February 14 and a guy came in yesterday for a follow up visit to check if everything was okay. The installer was also very good and knew his job. My wife said it's very easy and simple to operate. I also use the lift a couple of times even though I have no problem doing the stairs just to see, and I like the way the operation runs very smoothly. We are very pleased and made the right choice.

I would consider myself handicapped. I have a problem with the leg and it would be easier for me so I got Stannah Stairlifts. Now, I can come down without worrying that I'm going to have to walk up the steps again. Overall, it has been a wonderful experience except that when they installed it, the chair was damaged. The installer had written a note on it and said they're going a couple of weeks but it took a little longer than that. But, they have now put in a new chair and it included the push button to automatically turn on the seat which I didn't know about when I ordered it. The seat and the equipment were wonderful. The people who I dealt with were also very nice.

I love Stannah Stairlifts very much. Everything that you wanted in it was there. We've really made a comparison and chose it because it's perfect. Their salesman was very, very helpful, answered all the questions and took his time doing it. It was a wonderful experience and I even watch them when they installed it and it was quite fascinating. I can get upstairs and do my paintings whenever I want to. It's been really a godsend. Moreover, when it gets down near the bottom it'll give two little jerks because it's going over that piece that comes down to the floor, so even if you had your eyes closed you'll know your down near the floor.

Bought a Stannah chairlift 9/10. The chair beeps meaning no power because contact with the power rail is intermittent. This caused the battery to fail early. It was replaced once under warranty and twice out of warranty. The chair does not go fully to top and bottom of stairs. Seat keeps tilting forward until they reposition it and re tighten bolts, but it comes loose days later. The seller came back often. They would reposition the seat and run it up and down a few times and pronounce it fixed. But within 24 hours it would fail again. After the warranty expired I had to pay hundreds of dollars for each visit. I called their home office in England but they just ignored me and wouldn't do what they promised. The owner of the dealership did not help either. 6 years later, nothing has changed, except I have given up using it.

One of my chairlifts has lost power. I was told initially that it was due to a motherboard and that it would take a few days to have it shipped in. It was the replaced but it again lost power. Then I was told an electrician need to repair the source. That was four weeks ago. Last week I was told they would come with the electrician to repair the problem on Friday, the 30th of Oct. No one showed and I had to try and help my wife down the stairs and we both fell and got injured. I called again but got no response as to when they will fix the problem.