Slomin's Alarm Systems Reviews

I was very satisfied Slomins Shield. They communicated well and arrived on time and the security system was hooked up in no time. The technician was friendly and very knowledgeable about the system and where to place the sensors. After using it for a week it's still very easy to operate. I would recommend Slomins Alarm System to anyone.

Installers were very professional and completed the job on a timely basis. Also everything was left very tidy. The installers were very knowledgeable and was able to install cameras with very little issues. Cameras are easy to use and extremely clear reception.

We are very pleased with the upgrade of our 10 year old system. The new technology allows for easier access to our alarm system via MySlomins App. This gives us more options both when we are home or away. We highly recommend Slomins to our friends and families.

Excellent customer service!! Amadeus, the sales rep was fantastic. He explained everything concisely and in detailed and he answer all of my questions. The guy who installed it was courteous, knowledgeable and efficient!! He also explained all the features to me! I am very happy!!

Wonderful - we are delighted with the new service! We had Altronics for 23 years - and they didn't care that we moved on! The Slomin Shield installation group was great - professional and actually cared about us as customers! Reasonable price for a great service!

Mike and Bobby were great!! They came installed explained everything clearly showed me how everything worked. I’m extremely happy with my alarm system. I would recommend them to everyone. I know the system works as my husband set off the alarm one morning after I left and don’t answer the phone so I got the call.

There was a mix up with our order when the installer came to the house. He didn't mention the doorbell cameras were back ordered and had the wrong type of sensor for our shed. He was very respectful of our property and finished his installation quickly. However when I called customer service with a problem the lady I was first connected to was unhelpful, rude and a bit arrogant. I became very frustrated and hung up. When I called back the gentleman I was connected to was very helpful and understanding. Kind of hit or miss.

I've had a Slomin's security system for the last 20 years. We sold our hold house and just purchased another so we put Slomin's in there also. I liked how I'm familiar with them and how they work. My husband said that we should just stick to what we had when I looked into other companies. This time around, the Slomin's salesman who came out was very personable and knowledgeable. The system that we have in our house that we sold is totally different than the system that they installed in our new house. He knew all about the upgraded new system and explained it. Installation of our new system took about an hour but their guy was quick. Overall, the system is great and it's not expensive at all. Slomin's is a reliable company and they're on top of things.

I’ve had ADT for almost 30 years in three houses. I was just not happy with their service and I got rid of them for Slomins Alarm Systems. A salesperson came in, sat down, told us everything, and worked out a good deal. It was also much cheaper than what ADT offered and we were an existing customer. The service of Slomins was excellent so far. The installation was quick, clean, and the installer showed me everything. He was very good. I’m very happy with Slomins. I would recommend them for their service, price, and installation.

I live by myself so I bought a home security system. I had Slomin’s for years before but I discontinued for about a year when I had to move. When I got another place, I got Slomin's again. I've had them again for about a month now and a little expensive than it was before. However, my recent experience hasn't been good. The backdoor is locked but the security system kept saying that the backdoor is open and it showed, "System not ready."

The representative we dealt with at Slomin's was excellent and the technicians were very good. They were respectful, honest and knowledgeable. They helped me through it all and they told me how to do the things. We had a security system before with ADT but Slomin's pricing is way better and I needed a security system for our business at our home. The features are also nicer and the little keypad is beautiful. But I need another keypad ‘cause my house is pretty big and when the doors open, I cannot hear it in my room. That spooks me.

We’ve been with Slomins Alarm Systems since day 1 and they treated us well. Their sales rep, Drew, came as opposed to a couple of other people. Their guy seemed to be much more thorough. He went through the house and asked a lot more questions and not just say, “Okay, this is nice. You get an alarm system. Bye”. He must’ve been here at least two or three hours. He went over things and he said, “Well there’s options we got. But in your case, maybe we should do this or do that”. And he came up with some ideas we didn’t think of.

I wanted to upgrade my alarm system and I trust Steve, the salesman. In fact, I would refer others to him. My interactions with Slomin's people were all good too, and Walter, the installer, was terrific. Slomin's and my old system are like night and day. Aside from having older technology, my other system had very bad service as well and I feel better now that I have the Slomin's alarm system.

I had ADT beforehand and I did not like their service. I found Slomin's and they're great. I'm very happy with them. The sales reps' knowledge of their product was very high. The last guy who came to my house to install the new unit was very nice and helpful. The guy told me that the camera was good and everything, and then one of my friends told me that they had Slomin's and they told me not to do it. So the guy was trying to sell me the camera, but I just wasn’t in for it.

I looked around for home security companies and the other people that I called couldn’t provide what Slomin’s did. I used ADT in Texas and Slomin's is 100% better. I talked to them over the phone and they were professional. Slomin's cared about what I wanted and what I needed the home security system for, and they provided the services that I wanted. The only bad thing was that the guy who came to the house thought we could put a camera in front of our garage and it would cover everything. But when the installer came to put it in, he said it wouldn't work. The actual camera that they installed does not look very well through the screen. But that aside, the cameras still do what they need to do. The installation went very well and the guy was very nice. I was thankful that he knew what he was doing.

I have Slomin's Alarm Systems for over 20 years now and everything has been fine. Having them always gave me more security and when I called out their tech, they resolved my issues quickly. Recently, I upgraded to wireless and so far, the new equipment is good.

We’ve been a customer of Slomin's at our New York residence for about 15 years. We started out as an oil client of theirs. We purchased in-home heating oil, and then when they started their alarm division, we implemented doing a package deal with oil and alarm for our New York address. Since then, we’ve had nothing but great service from them so what we did was we continued to utilize their alarm services for our businesses in New York when we had them, and again in West Palm Beach, Florida. And then more recently with the purchase of our new home in West Palm Beach, Florida, we once again acquired their home security service for that.

I've been with Slomins Alarm System for 20 years. I just upgraded to have the latest and greatest technology. They have excellent sales presence. I run a tech company sales team and I work from home and sell a million dollar technology and I thought the guy from Slomins did a great job. They are a seasoned pro. They have been around for a long time and did a great job. The technicians were timely, caring and took the time to explain. It couldn’t have gone better. I'm also comfortable with my pricing model. I would highly recommend them.

We just bought a new house and we wanna be protected. We’re in a pretty safe area, but most of the people out here have alarms. I was getting bombarded by ADT with flyers and emails and all kinds of stuff. And I talked to some neighbors up here that have ADT and they said, “They’ll help you and assist you, and the price was this. And then when you come there, they sell you all this stuff." So I said, “You know what, I’m gonna do my own research”. And I knew the name Slomin's from commercials from years ago.

Great service, installation was dos done very professional, within time frame and very reliable technicians. I will recommend the company the family and friends. Process were explained by technicians before installation started. Very satisfied with product I purchase. Hope it continue to work the same way.

After my initial complaint here. Someone called me from the company and resolved the issue. They got someone to come to my house the very next day.

Sales Associate was upfront and honest, and worked with our family's individual security needs to set up the best system for our home. Affordable plan with no ridiculous installation or equipment fees, plus referral bonuses! Had a minor equipment issue the day after installation but Slomin’s sent out a repair technician within 24 hours and problem was solved! We are happy with our Slomin’s Shield!

I was told they could not use my ATT digital life system. I got a whole new system. I was promised professional installation. Not only is the camera a smaller view than ATT, they said I wouldn't see wires, I had 3" of wire and now I have 20 feet! The windows, they neglected to say they would be important had to add them on later at more expense. They did a horrible install they put the magnet right on the glass!

Had my alarm system upgraded and it worked out great and the tech did an amazing job. Well done. Would highly recommend Slomins to anyone who is looking for an alarm. The new system that allows you to arm and disarm from your phone is amazing.

Slomin's Alarm Systems is amazing and ten times better than ADT, price-wise. They are all around better. I previously had ADT and got false alarm after false alarm. In addition, Slomin's customer service is great. Their reaction time is amazing. Our salesman, Faviano, was sure on everything and told us everything we needed to know. And as far as the tech goes, he was amazing too. Other than that, they charge way less than I thought you they would charge and when it comes to alerting us for any potential emergency issues, which happened only one time, when my wife accidentally opened the door early. Overall, I love Slomin's. As a matter of fact, we are getting the windows installed in my house and we're gonna have them come back and put the window alarms on.

I am an existing customer for Slomin's Alarm and I've re-opted for another five years. The sales rep was great and he was the same guy from five years ago. He came in and explained everything to us, and he was nice. He brought the system up and then the installer came when he said he was gonna come. He did the work, he explained to me what he was doing, and he put in the takeover switch. He kept us informed, showed us how to use the system, and cleaned up. He was phenomenal. Now, I have the control panels and I gotta get used to pushing a few more. In the other place, you just push one button when you leave or one button when you go to sleep at night. The world is turning into button pushers. Other than that, the quality of the Slomin's security equipment itself is good so far. Also, the cost was great. I would recommend Slomin's Alarm Systems to everybody.

Very pleased. Everything was handled quick and with professionalism. We got the ‘system update’ with a new panel in less than 3 days, after we contacted customer service. We would highly recommend SLOMINS to our friends. The rate was lowered and it really makes a difference. Thanks for the professionalism and courteous service.

The technician that came to update my system was excellent. He knew exactly what to do and look for and was very quick to take care of everything. I have been using Slomins for over 13 years and would recommend to anyone that wants peace of mind in knowing their home is protected.

We have had a home security system running for quite some time from Slomin's, and we upgraded to wireless. The representatives were very good. I emailed them and then they got right back to me. I sent them an email saying, "Can I get this free upgrade?", and they said, "Sure." The installers did great, too. They came a week ahead of schedule and I said, "Oh sure." It took them about an hour and the transition went very smoothly. Also, I needed a new sign because every time I have winter here, it destroys it. They just give me a new one right away. Slomin's is reliable. The cost is also very good in relation to the quality. We use the smartphone features even before, and our sense of security has been much better than when we did not have the security system. I definitely recommend them.

All the people I’ve dealt with in the 2 Weeks since my alarm has been installed have been courteous and very professional. Since the alarm had been installed I’ve had nothing but false alarms so the system is non functioning. It also takes Slomins more than a few days to send a tech to resolve the problem. They sent 2 different techs twice now. The problem is not corrected. I am now waiting for the third tech to come today. Very disappointed in the whole experience. Hence the 2 star rating.

The installer put a hole in wall. A brand new house my house he put white paste to fill hole and asked me to sanded it down and paint. He left without letting me know he was gone. He left my wall marked. I had to clean it up. Rush job.

Great service. I feel safe and I will refer to family and friends. Serviceman was extremely patient in explaining details and the installer was very helpful and spend a lot of time with me and my children going over the correct way to use the keypad and letting us put in our codes while he turned around so he couldn’t see our codes.

Was never properly informed of increase in monthly service costs. Called customer service and tried to have equipment removed. Now their response to me is they can’t and I am stuck paying the extra 4 from late per month. Slomins didn’t care that their salesman did not inform me of any expense when I specifically asked him before agreeing to the upgrade.

Not very happy about the app. It doesn’t always work, it’s clunky and slow. Your employees are always pleasant when I call. However, I’m tired of calling. Also, I asked for a quote for a remote lock. Still waiting for someone to call me on it.

My experience with this company it is annoying. Why did the technician make sure that monitor was set for the dog. The dog is a small that weights about 22lb. The whole time of vacation your company was call about the alarm was going off from the living room monitor. This morning just left my home and your company is calling about the monitor in the living room. I'm very upset about that. Had to turn around go back home making I late for work.

I've had the old Slomin's Alarm system 24 years and now I have upgraded to their wireless system. Everybody was great and the sales rep who came out has explained everything and knows the prices. We set up the appointment for when I needed it, and it was great. The installer/repair guy came and it was wonderful. He was the best. I'm still getting used to the wireless system but he explained it rather very well and I'm able to take care of it. I've had bad experience in the past with Slomin's but now, both the salesman and the installer were excellent. Also, the cost in relation to the quality of the Slomin's system is much better than 20 or 15 years ago. When I had a problem, they did not help and they were not customer service friendly. Now, it's very much about a good experience and that the customer is satisfied. Plus, I feel more secure since it's an updated system and it tells me which zone is going off.

I was due to get a new alarm company as my previous contract was up. Slomins gave me a better price than the other ones. I compared it with two other companies but there wasn’t much in the difference. My daughter is also a customer of Slomins and she recommended it to me so I gave Slomins the contract. Their representatives were good. They did what they said they would do and I was satisfied. They were nice people to talk to.

Slomins contacted me less than 2 hours after posting this review. They apologized for the bad service I received the night before and stated I was given the incorrect information. My husband spoke with the man who called and he said the guy was very genuine and nice. The man said Slomins rep should have went over troubleshooting and also gave the wrong price (only $60). They offered to credit my account (which went through instantly) and even offered to come check my system free of charge. They are scheduled to come out Wednesday. I am satisfied with the apology and the willingness to rectify the situation.

My insurance company gave me a discount for the home security system and the house I just bought already had a security system in it. One of Slomin's Alarm Systems’ salespeople were doing door-to-door and it turned out that the alarm system I had was one of theirs. But I didn't get a phone line, so I couldn't get it turned back on. I had to get a whole new system done. I was gonna call whoever the system already was on the wall and it turned out it was them anyway. The sales rep was awesome and her boss, the guy who drives her around with the other people, was really cool too. They both came in and explained everything to me great. They were awesome and perfect. The installation was also perfect and the crew was really nice and explained everything to me. He had commission putting it in and we had to change where the box was located, which was fine.

Upgrade Dated Alarm System - Installation was great. However, installer was 3 hours late to promised install time. Never got a call to say they were running late. Customer service rep basically blamed me for the lateness, saying that they usually don’t do Saturday installs. However, Slomins was the one who changed my original date from a Thursday to Saturday.

We signed a contract and paid you, so I would like to hear from someone ASAP.

We’re comfortable with Slomin's and the people they have. Mike was very thoughtful and he always came by. We just have had enough of ADT and said, “You know what? We’re going with this guy.” He showed up and knew what we wanted to do. He showed an interest in us and he’s very kind. He seemed like a better person that we would want to deal with. He answered every question we had, personable, helpful, family guy. We clicked with him, and we felt safe and secure to have him work on our shops and in our home.

I would highly recommend. Great service and reliable. After a couple of hiccups all went well. The tech made everything work easily and was friendly. The system is now in great working order and we have no issues. Thank you again for your great service.

Security was a requirement and I needed it for my office. The salesman from Slomins was in the area and he came by. He was personal and so we decided to switch from SafeTouch and go with Slomins. He walked through the book with me and showed me how the system operates. He gave me a tutorial on the video by using his phone and the system that he had installed in his home. His explanation was in detail. Plus, with the system that he had installed, I saw the system at work so, it was more of a visual.

There are bad people out there and they wanna take your stuff so I figured Slomin's would be the best bet for a home security. Their guy knocked on my door and he was good. He explained everything well and we signed up from there. He's a veteran and so am I so we pretty much assimilated well. The one who did the installation was really cool too. He was really nice, informative of how everything works and he did everything quickly. Everything went smoothly. The only problem I got was I downloaded the app to look at the cameras through my phone but I couldn't hook them up. I was using the app and it’s a little buggy and not too smooth. But my wife has the smartphone features on her phone and it works pretty well on there.

We've always had Slomin's Alarm Systems and it has been close to 20 years now. We just upgraded it about two weeks ago and the salesman was great although we were a little disappointed in how we had to pay for some upgrades. They said they work on a point system. We had a certain amount of points and we had to pay for one of the windows that was already on because it's the new way with the WI-FI. I thought an upgrade after that amount of years would be an upgrade. Plus after we had the whole thing put in, my husband saw an advertisement on TV for the cameras installed for free so we were a little disappointed. It may have been a promotion that happened a week after they were at my house though. I would just advise others to make sure that they get everything that should be offered to them.

Sales representative was great until I signed up. Once I signed he was nowhere to be found and did not follow through as he said he would. Tech who installed was friendly. However, he said we wouldn't see a bill for added equipment until June. Within a week of installation the bill arrives. Not a huge deal but don't like being told I won't have to pay for something for 3 months and then get a bill 7 days later.

Gary in sales was amazing - was so on top of things when I called originally about setting up an oil contract on my new construction. I never had to call and follow up. He was ON IT which I am so appreciative of. He came over right on time for our scheduled appt and we set up an oil contract and alarm system. Everything has been going so smoothly. Neil came to do the alarm installation and he was personable and efficient. Neil was extremely thorough in explaining how to operate the system and provided us with great resources (videos on how to use the system, etc). I’m so impressed by Slomins in their timeliness and efficiency — building a new home has been a bit stressful so this was such a breath of fresh air having this company be so efficient. Thank you!

Cost of monthly monitoring was consistent with their advertising (unlike their competitors who advertised a common monitoring price for old technology and then tried to get you to pay nearly twice as much per month for current technology). Installation went smoothly with no damage to freshly painted walls.

My parents had been using Slomin's so I thought it was best to also put an alarm system in the house when I first moved in. I've had them for heating and alarm since then and I've been happy with their service. Recently, I had HD cameras put outside of my house and their customer service I received from them was very good. The gentleman who came for the installation was more than helpful and everything was great. The system's features are very functional and I control it from an app. I love it. The cost is also very fair considering what I'm getting for it. I'd highly recommend Slomin's.

The tech, I believe his name was Kevin, did a very nice job of upgrading our alarm system. He was knowledgeable, informative, and skilled. We like that the system is wireless, and accessible from our smartphones. We also like the new keypads and the way they function.

I've had the security system for 20 years and I decided to upgrade it with Slomin's. But I signed my contact on March the 6th and the installation was not scheduled until 20-something. The sales consultant, Anthony, was a very personable young man, and I had an excellent experience with him. I felt well-informed and very reassured. He also made himself available, so I felt totally confident in the decision that I made and in what I was anticipating in terms of the upgrade.

I am a customer also of Slomins in Jackson, New Jersey. To meet with Paul ** sales rep and the installer, they are people you feel you have known all your life, that's how comfortable they make you feel. They have fine personalities and are knowledgeable of the things that they do. I am glad that I have my Slomins to make me feel safe and my property too. I could continue to speak of these two people but once you know them, they feel like family.

I'm retired now and I wanted to make sure I got a security system in my house since it's just me and my wife. I’m also about to travel and so I thought about having a security system. The interactions with Slomins' sales rep were good. I called them and a guy was here the next day. I used to have to ADT when I built my house, so my house was already wired. The tech Chris installed the equipment and I felt good about him. I'd recommend Slomins to a friend in a heartbeat.

Entire experience has been positive. Had 1 false alarm and service responded well. Scheduled a change in location for a motion sensor without any issues. The salesman was very helpful and the installation was early and completed all of the work under the time estimated for the install.

Received wrong information from the salesperson. After the install was completed I called to try and get it straightened out and I was on hold for 30 min and then was told they would call me back and never did. I'm still waiting For the callback. It’s been over 3.5 hours. I was told they would talk to supervisor and get back to me.

I spoke to Kevin ** and specifically asked that key fobs be included in my order for my Mother's house at **. He sent preorder form over and they were included. However, apparently they were deleted from form and when I finally got the alarm installed they weren't included. I have ADT for my own home security but decided to purchase your system for my Mother's house. If I would've known you use bait and switch tactics I would've gotten ADT for her house.

I was in the process of looking for a new alarm company and I was between service when I endured a robbery. My 2 biggest concerns so far with this company has been: 1) not following through on time commitments to get my system up and running. 2) When I call in, most of the staff focus on what they can NOT do instead of what they can do. The technicians are terrific and the manager I spoke with today was great, understood the problem and got it resolved. Hope things improve!

They was fast and professional. Greson was friendly. They install my security on time. I needed security because I had a break in and I didn't want this to happen to me again. Thank you so much for a great service and for meeting my expectations.

ADT was giving me a hard time, so I had to try someone else and found Slomins to be way better. My experience with customer service has been very good and the system features were very good too. I'd tell friends to get Slomins Alarm Systems.

Absolutely awful customer service and oil delivery service. Took us weeks to get contract with the correct price we were promised. We told them exactly where our oil fill was and yet every delivery person just left saying they couldn't find it (clearly they didn't even walk around the property then because it is extremely visible). We switched back to Petro, even though it was more money because I would rather not deal with these sleazy company anymore. They write in their contracts that even though your contract runs out, they will keep delivering.

I had extended my contract for 5 years last month. Tech couldn’t finish job since he didn’t have the equipment with him. Took three weeks to get another appt. They work banking hrs. Monday to Friday 8:30-4:30. No weekends. For working family no accommodations after working hrs or weekends. It’s impossible to take 3-4 hrs window to accommodate them when I’m paying for services they supposed to provide consumers. Now I have zone issue and they cannot come after business hrs to troubleshoot. Very disappointing. When asked to speak to supervisor they replied “he’s going to say the same thing what I just heard”. Really.

The service and the equipment is awesome. Happy that I switched over to the upgrade. Thank you very much. The installer they came to the house was very polite and helped us a lot with the way the new system works.

The sales rep was knowledgeable and was very helpful. On the day of the installation, the tech was great. Though we did have a slight issue with the age of the system being upgraded in my home he was able to use the system and perform the upgrade. The new system is so much easier to use than the previous system in place. The only thing was in the planning of the system itself, since when we are home we have to make sure we do not enter one part of the home at night since there is only a motion detector in that room. To get the system 100% we will need several windows and a door to have its own sensor. Other than that service was great, system is great. We highly recommend Slomins.

I am very happy and I thought the technician was thorough and very helpful. He was neat. Did not rush. I really liked how he explained the alarm and video. He took the time to show me how to download the app.

Customer service or maybe it's the dispatcher text the incorrect phone number to let me know that the installer was at the church to do the installation. Customer service did a poor job. The installer was GREAT. It's very important to have the correct information. A phone call would be better than texting.

Tech was fast and efficient. I appreciate the text to let you know they are in route to my house. He on time for my appointment and I was out the door. He made sure everything was working before he left the premises. I am very happy with my updated alarm.

Thank you for the very good service you rendered at my home. Thank you for keeping our family safe. I am glad that I choose to move forward with supporting my family. You are greatly appreciated. Keep up the good work. Very efficient, very reliable.

The Tech arrived on time. He was very professional and did a nice clean installation. He explained the system and answered all of my questions. I had some concerns about my previous set up where the phone line was used to contact central station, The main issue was what happens if the line was cut. I was assured that this system is totally wireless which makes me feel a lot safer than the previous system.

The tech install the system and the camera doesn't work since. Efforts to get the matter resolve amicably through customer service and the salesperson at the time of purchase as fail. I reached out to the sales team to get the problem fix and they promise to have the tech return, but no one show up.

Our entire experience from when the gentleman came and we signed a contract to the gentleman came and installed our security equipment. Both gentlemen were friendly, courteous, helpful and professional. I would recommend Slomins especially since this is our second home we have had it installed and are very happy with our security system.

Due to some recent robberies in the area, I felt that it was time to explore the idea of home surveillance. I was pleased by the ease of the installation of the surveillance system. The system works well. In case of any questions, the customer service team is available. The cost is within reason. I would recommend Slomins.

The set up was great, we didn't have any issues with that. We are now having issues with one of our door sensors. We have only had the alarm less than 2 week and I have already had to call twice because the door was tempered and not allowing me to put my alarm on. I did call and right away spoke with someone and was able to help me both times. We were able to correct it temporarily until it will happen again.

My salesperson was excellent and great. He was prompt and on time. The products offered were ok and the price was alright. Salesperson did everything he could've to make sure that I was priced right. I was recommended by this company from my employee and I hope she gets credit.

The technician arrived on time, created a work plan which he shared with me and proceeded to execute. The job was done well and completed in a timely and professional manner. I have been a customer for 20 + years and most technicians have been good. This technician is certainly in the top tier.

Just bought a new home with a very very old existing security system. Contacted multiple security companies and Slomin’s was by far the cheapest. Salesman went through our house explained what was needed and why, and gave us a very fair price. Within a week the technician came to install, and despite the crazy wiring from the pre-existing was able to get it up in running quickly. Overall great experience and would definitely recommend.

Equipment Update - I scheduled an appointment weeks in advance. The technician was scheduled for a 5 hour time slot of 12pm-5pm. The technician showed up at 6:15pm and showed up without the equipment needed to install. I had to reschedule. The second time went more smoothly with Omar who was the original installer of the alarm almost 20 years ago.

Had a great salesperson and install!!! Would definitely recommend to friends and family. All information was explained clearly and new equipment was demonstrated. I also find the mobile app very helpful. We have been slow in customers for the past ten years and find the cost and service a great buy!

The technicians arrived at 5:30pm (which made them 2 hours late). They were knowledgeable but everything was rushed, on their part and on mine since it was sooo late. The motion detection coverage does not seem to be enough protection for my new home (as promised on the phone) and both technicians had different opinions about where the motion detector should be placed which leaves me to believe the coverage is not perfect. The cameras were not installed (no wifi they said was needed) and they must come back again. I'm hoping this time they will be prompt since I left work early (lost a half day) and I cannot afford to lose another half day for no reason.

The gentleman was very kind. He was extremely pleasant and I didn't mind him being here in my home. He was here for about 8 hours, he never showed frustration, he wasn't on edge to hurry the job and run, he took his time and left when I was comfortable understanding the whole new system.

The sales rep who came out was very knowledgeable about all of Slomins products and offers on upgrades... He was on time and very professional. My installation went very well as well. He was also very professional and didn't take long to install all new upgrades. So I would like to say thank you Slomins.

Richard was my sales rep and he was easy to deal with and explained things to me in a simple and informative way so that I could understand everything. Tyler was my installer and did a wonderful job. He was respectful and neat. He explained the system to me and was easy to understand and was very patient.

The gentleman who did our installations was professional and knowledgeable. He came on time and was happy to explain everything. We have been Slomins customers for years and have been very satisfied with our services. I would recommend Slomins to a friend.

I made my order on 1/3/18 and only the security system was installed on 1/15/18 without my camera. I was told my camera was ordered and waiting for it to be received. Once received someone would call me to let me know. I called on 1/28/18 and was told that the technician said I was not interested in the camera which was a lie. The main reason for getting the system was for the camera. I was told they are not sure if they have any cameras now and will have to get back to me. I am paying for camera Service but I don't even have a camera.

I was looking for a security company and since I know a person who works at Slomin's, I asked him about it. His name is Kevin and he installed the system for us. He did a great job with it. In fact, he went above and beyond. I'm happy with Kevin. Also, the system is user-friendly, and the smartphone feature is easy. I feel secured having Slomin's. The quality is very good, and I don't worry as much. There was a time when my mom forgot that the alarm was on, and they were very quick. I've only had it for a couple of months and so far, so good. I've been recommending Slomin's to friends.

Slomin's replaced my prior system. I was impressed with the caliber of the technician and the equipment installed. I was pleased that the system is cellular based instead of a landline. The equipment was modern and neat with room for expansion of additional services to the system. The installation was done in a timely and efficient manner, and the instructions on the systems operation were complete and comprehensive.

The setup was rather quick and easy. The technician was pleasant. I really wish Slomins could give a window though. I took a full day off of work and the technician didn't arrive until 4 PM. A 2-hour window in the future would be helpful and provide for a better experience overall.

My family feels safe, secure and my mind is at ease now knowing I have a secure system in place. The sales rep (Wayne Beamer**) we had was knowledgeable and the installer did an excellent job installing our system in very little time! Very pleased!

I would recommend this system to anyone looking for excellent customer service and good value. We had a few problems with the install but Slomins got it right and I would have to say good product great service. Thank You Slomins.

The installation was a great experience. The installer was a total gentleman. Very professional. But the company itself... not so much. I am disappointed. We were told when we signed the contract, that it is a 2 (FULL) day installation. We.were giving 1/18/18 and 19. I took the 18th off from work. My wife took the 19th. I waited all day, the guy didnt come until almost 430pm. He was in and out in a few hours... lost a day's pay for 3 hours? If I was told it would be in the evening I could have went to work. 

Experience bad. Close two months and still don't have my cameras install. Always a reason why... To think I left ADT to come here I was told I would have all my stuff install in a week. They did do an install in a week - but couldn't install camera due to back order - first lie. From then on they keep pushing another week for camera just close to two months now. Should have stay with ADT.

We're satisfied with the system that we got from Slomin's Alarm Systems. It's good. There were two reasons I went for it. First, the house we bought was pre-wired for them. They already had the wiring in place for the sensors. If we went with another company, they would have to redo the whole thing. Second, with Slomin's, you could add features and update the keypads and make your house a smart home. You could download an app and arm your alarm when you're away and check on it. It was a modern way of having an alarm and we liked it.

I've had Slomin's in my other house for about 20 years and when I moved to my house now, I got the new equipment. Their installer did a great job, everything was done right and there was no mess. The system is all wireless too and I love it. Slomin's alarm is a good system and so is its cost. I feel a lot more relaxed with it and I'm very happy.

Slomin’s had the best reputation among the security companies and their cost was reasonable. The installers did a good job and they knew what they were doing. And although the equipment was made to be replaceable because the technology changes, they have every feature we want. We've had a very good experience with Slomin’s so far and my wife feels better about having it. And when we wanted an additional service, they took care of it. We recommended it to a friend and they're having it installed.

I’ve had a home security system all the time. I live in town and I needed one. I was dissatisfied with the previous company that I had and found out that Slomin’s had such a good deal and was more reliable. They’re much better than my previous one. The reps were very knowledgeable and polite. I was very satisfied with what they presented to me and with what they gave me. Slomin's also installed upgraded features and they did it very professionally. The cost is quite fair for what I got. The price was exactly what we discussed and they were transparent in what the system was supposed to provide. They gave me what I wanted and I got what they promised me. And they were up to date for what I requested. I would definitely recommend them.

I tried to be understanding due to arctic weather but now I'm livid. Slomins came to my home 3 times to service heat/hot water problem. The boiler kept shutting down a few hours after the mechanic left. We did everything they instructed us to do via phone and had to endure close to a week without consistent heat/hot water. Earlier today, the pipe burst due to Slomins negligence of not putting our service as top priority. We had so much water flooding a recently remodeled kitchen. Thank God, our builder's got to home and cut off water valve. They provided fans to dry our kitchen and loaned us a few portable heaters. We had to call in a plumber to fix the pipe and it wasn't cheap. I have children and they could not go to school because of this situation. The whole family is cold, uncomfortable & have health issues.

We’ve had Slomin's Alarm Systems since 2001 and we upgraded the system my mom had in the house. We had put Slomin’s in our condo in New Jersey and we liked the service we got so we stayed with it. Sales and customer service were great until the alarm broke. Recently, I called for a service call for them to come and fix it. The alarm hasn’t been working for the last 10 days and that really scares the crap out of me. I have to wait 14 days for them to come and fix it. Their repair system needs to be updated a little. It's a little ridiculous that you've got to wait that long for a repair.

Slomins' service is really good. I've had them for 10 years now and I recently upgraded my equipment. When their rep came in, he walked around the home and did an evaluation and made suggestions on which package I should get. The installation was very quick and easy. The installer redid everything and it was really great. I have a touchscreen system now and it no longer needs the box and its quality is very good. I use the smartphone features here and there and it's a really good option to have. Overall, the system is very easy to use and it's worth the price. I feel very secure with the system and I think that they're definitely protecting. I would definitely recommend Slomins.

Two days ago my son was home and he heard a banging noise from the boiler, and he call Slomins. They told him what to do, and today which is Saturday: in the morning I had no heat, no hot water, so I call Slomins: spoke to someone and she guide me over the phone and everything was fine, but in the afternoon the boiler start banging and the whole house smell gas. So I call. Spoke to Andrew.

We had another company before Slomin's and I had an open ticket with them for over six months. They never got a technician out here to fix my alarm system, so I cancelled and looked for somebody else. I heard Slomin's on the radio so I called them. I had Slomin's years ago when I first moved in to my home and I switched out because I was putting new windows and siding. At that time, we weren’t wireless so it was going to cost over $1100 for me to have my windows redone and I didn’t have that money. I had to find somebody else and a couple of months later, another company came in and they were wireless.

Their home security technology is old. The keypad is huge. The sensors are constantly going out. Low battery all the time. They have awful response time. Alarm goes off accidentally and they don't even call to see if there was an issue. Boiler went out and I have 2 young kids. They won't give me an estimated arrival time other than within 24 hours. Now I have to go get a hotel room bc I can't wait any longer as house temp drops quickly. Worst company I have ever dealt with on Long Island. Customer service reps are useless. Just keep telling me "you are on the list". Can't answer questions with any quality.

The installer that did our installation was awesome! Very articulate and detailed. He explained everything he was doing to me. He is also extremely neat in his wiring and installation. It’s great to see there is still guys that take their time and know what they are doing.

Your mechanic Keith was wonderful to work with. Even there was a lot more work to do than in work order he got it done. Third day in there was snow on the ground and without complain still finished what needed to be done. System works as expected and up to now no complains.

I'm satisfied as a Slomin's Oil Customer - and was sold on moving to Slomin's for my home alarm system as well, but unfortunately, they've totally dropped the ball. Like the cable companies of years ago - they showed up over 2 hours late for both appointments. Worse yet - both appointments were unsuccessful in programming my system and installing some equipment. And even worse than that - they billed me for both work completed both times. One week later still no alarm service operating, and no response to two inquiries with their Customer Service. Guys - either get my alarm system done, or stop billing me!!

Waited 2 weeks for installation date. Technician arrives with completely incorrect work order. I spent 1 hour on the phone trying to clarify issue with Slomins. Turns out I was correct, order was incorrect...yet, no one bothered to call the technician to inform him what to install b/c he had to get changes to orders directly from manager. Technician installed complimentary window sensor when I specifically ask for motion sensors in my order. Lots of confusion... Long story short...customer service still hasn't confessed to their issue and hasn't called me back to resolve it!!! If I didn't have 3 years left to my contract I would cancel my service 1000%.

The techs, Luis and Jerry, came to my house to install my alarm system. They were very professional and completed everything in a timely manner. They taught me how to use my system in detail and were very knowledgeable. Thank you for having such great employees working for you!

Technician who installed the alarm was great and personable. He was on time and professional. Any questions I had were answered to my satisfaction. Salesman was great. He went through all of the options and worked with me to find the best plan for me and my family.

Alarm system has not worked since it was installed on 12/8/2017. It was serviced for three times-still same problem (beeping and ultimately siren goes on). I had a system for years, never had a problem. Just undo what you did and give my system as before. Called supervisor 3 times since 2 PM yesterday. Never got call back. Very very poor customer service.

I was replacing my home security system and I tried a couple of brands but they were too rigid. Slomins was more flexible and I can set it from my cellphone. They're friendlier in adapting to what the customer wants and not pushing what the company wanted. It has the same cost and features as the other system I had. And the customer service is great too. They'd come when it’s convenient for you. One time, their rep came after I was off from work. He also lived in my area and he was very nice. He gave me a lot of information and everything that he said was true. He didn’t require any money down either, whereas the other companies say there is no cost but when they get in, they'd find out that they do cost something. The guy who came to install the equipment was on time and quick. He installed everything that the salesman said was going to be installed. We've had the Slomins system for a month now and the performance has been excellent.

The company's representatives are thorough, professional, and most of all personable. I enjoyed the interaction. Every phase of the installation was completely explained and demonstrated. The new keypad is easy to use and fits my decor. Job well done, Slomins.

Technician was very good. Showed up on time. We had issues with the camera as it seems that DSL wifi did not always cut it. It took longer than expected to get the camera to work. We were disappointed that we could not have the alarm programmed so that certain motion detectors stayed active and others deactivated in Stay mode. This makes arming the system for Stay mode more complicated. Customer support is excellent. We have been customers for 15+ years and 100% satisfied with the service outside of these few small issues.

They put the service at my house, but never finish the job. I call few times, but nobody come. 10 months ago I stop making payment, and now they have a lawyer taking money from my account. First amount was over $400.00, and three months later take 1,910.43. I call the company few times but they don’t want to do anything. Worst customer service.

I have been a customer of Slomin's Alarm Systems for eight years. A rep was going house to house in my neighborhood and he came in and we spoke. I liked what he had to say, so I decided to take the system, the initial one. And then I did an update several months ago. What happened was, I changed my internet, TV and phone provider. I went from Verizon to Optimum. And once I made the change, my phone system no longer worked in sync with the Slomin's system. Besides, with the old system, whenever Verizon would cut the phone line for repair, the alarm would go off in the middle of the night and it used to be a problem. They called and asked what was up. I told them the problem was a false alarm because the phone line has been cut. We resolved it really quick. It turns out, the problem wasn't Slomin's. It was Verizon.

I got a home security system as a deterrent and to minimize break-ins. I had Slomins at my other building so I got them again and the installation was very simple. It took an hour to do. It’s wireless so there’s not much labor involved. I’ve had two technicians so far for this installation. And both of them have been good. The one that came today has been the best. Everything’s been good with their customer service as well. And the cost is excellent. Over the years they have risen in price, and then I call them and they put it back to where I was. Customer satisfaction is A-plus with them.

It would be helpful to your clients to let them know that the service people will arrive after their travel time which can be up two hours after 8am. To say they start at 8am is misleading. The installation was very professional. It would also, be helpful to the customers to have two people for a difficult installation.

We were moving into a trailer in a sketchy neighborhood and I started googling alarm companies. I like Slomins friendliness and good customer service, and their rates were decent compared to some of the other alarm companies I’ve talked to. The installation was very easy, but it helped that I’m tech savvy, too. I feel a lot safer since having Slomins Alarm Systems. Although I can’t put myself in a burglar’s shoes because I wouldn’t do that, I would think that a burglar breaking into a house with an alarm would run as soon as the alarm’s set. So I feel like I’m more protected because of the alarm.

We moved into a home with existing Slomin equipment and so we decided to call a rep in and activate service. A technician came to check if all sensors are working and to reprogram the unit with our information and walked away ensuring us that all Is well. From the day we started using it (today is 5th day), the amount of time my husband and I have invested to figure out the faulty system which constantly activates the false alarms and police visits has been unacceptable. Customer service was not helpful at all either.

Technician was very professional, knowledgeable, helpful and friendly. I was very pleased with the service. He put iBridge on both my wife's and my cell phones and showed us how to use it. I would definitely recommend Slomin's to friends and relatives who are thinking of installing alarm systems.

I am extremely happy with my updated security system. The installation was on time and efficient and I feel more secure in my new home. Had some issues with the app but customer service was super helpful and scheduled a tech to come to my home and assist with technical difficulties. It’s good to know that you can call and receive a plus one customer experience.

The Slomin's salesperson I spoke with was very professional. I was given the courtesy hold and the rep did some things and got back on the phone in a timely manner. Slomin's was early when they showed up and they beat me to the house. Everything went with ease. The installer asked the pertinent questions that he needed. I knew what I was talking about so I was able to show him to make his job a little easier. I had to leave him in the house for a minute for a thing, but I gave him my cellphone number in case anything went wrong. Everything went fine and I loved him. He was great, nice, courteous, knowledgeable and friendly. I have the key fob and if I forget it I can always look at the app and see that the system is armed.

Two cameras installed. The technician Joe ** did an outstanding job. The installation took all day. He was polite, patient and competent. He made a stressful situation much less stressful for me. He is the reason for the 5 star rating. The explanation of how to use the system was easy to understand. I appreciated his excellent work.

Took a day off of work for my Alarm Upgrade. Products on back order, forcing me to have to take another day off. This also happened a week later. Upgrading my vacation home. Took a day off and camera is on back order. Forcing me to now take another day off. So I am out 4 vacation days for my alarm system to be upgraded. I value my vacation time for Family.

The service has been wonderful. The salesman Bill is very knowledgeable and funny, the technicians John and Rich were kind and respectful as well as knowledgeable!! The technology is advanced and easy to use, the price is great! Happy I chose Slomins!

After 10 years of being with Slomins, we finally updated our alarm system and added video cameras to our property. We were very pleased with the representative that helped us update the system and with the technician that came to install it.

Good response - good service. I was very impressed with the professionalism of the person who came out to talk to me and the installation person who came out to upgrade our system. The price was right too... only a slight increase to add two window sensors to our house.

After replacing all windows in my house, the alarm contacts on the first floor windows no longer functioned. Service tech Omar (#**) traced all window wiring and reconnected alarm contacts to restore perimeter protection. Retested police and fire systems and retrained me in all system functions. Terrific job!

Tech was great... Did a neat job and took time to explain new keypad to us and the wireless concept. Love the interactiveness of the keypad and that it is very user-friendly. So far so good, everything working up to snuff.

Keith was very professional and neat. Would definitely recommend to family and friends. He explained everything at the end and made sure we were comfortable using the system without complication. Even my 3 kids put their own passcodes in alarm and he made them try it until they got it right. Very good person and technician. Thank you Keith.

The system is wonderful! I love it. There's a few draw backs: The leading keypad is a little too big, the alarm sound off is very quiet compare to the regular one... would like to know the difference. I love all the other aspects of the system, especially the app... it's the best. Thanks Slomins.

I have used this company for a few years when for the first time I needed a repair man they were not accommodating at all. I expressed I worked 12 hours a day. They told me rudely it is my problem. I had an issue with my boiler. I was not able to use hot water for days and go through trouble of paying someone to come to my house when the repairmen would be sent. I wouldn't recommend this heating company. I was just so lucky it didn't happen during freezing temperature. Horrible and rude customer service.

During the time I had the Slomin's Shield alarm service I was satisfied with the company's service. I had to discontinue the service because it requires a landline and I, like much of the USA, transitioned to a cell phone as my primary phone. When I discontinue the service, Slomin's Shield did not offer to disconnect the hardware. This didn't seem a problem at the time but it has become a major problem since. Over time, the system has broken down and now seems to only draw power from the battery. When the battery is low, the system starts beeping. When I contacted Slomin's Shield the first time, their solution was to recommend I purchase another battery and install it. They would not resolve the power issue or shut the hardware down.

I am so sorry that I signed a 5 year contract. Customer service has been awful. I would not ever recommend Slomins. I was put on hold with customer service so long that I hung up. I spoke with Amy one time when I called Slomins, she was very helpful.

I was getting an upgrade to have cameras installed, and when the tech arrived, he didn't have any cameras to install, he said they ran out. I'm not very happy about it, and I am still waiting for the installation. I had to call when were they going to get more in.

Overall great experience. Initially an issue with the contract, but that was straightened out almost immediately. The installer, Glenn, was superb. He was prompt, knowledgeable, experienced, and friendly. Although the alarm system itself was only installed several days ago, I am completely satisfied with the system.

My daughter was getting Slomin’s and she told us about it. She had researched the others and compared prices. We felt Slomin’s was the most fair and so we got it. The installation went very easy, the tech knew exactly what he was doing. He went through it very quickly and explained everything to us. We’ve had it at home for a month now and I feel so much better. I love the system and the way it works, with the secret code in case somebody enters the house without our permission. And I like the way it’s attached to my phone. I could always turn it on when I’m out of the house, turn it off when I’m at the house, whatever I want to do. We sleep better at night too.

An amazing Slomin's salesman came and laid out everything for me. I liked the way he broke it down and then he upsold me some stuff. He hit me with two different ways that I could take care of everything and I could have money upfront that won't cost me more on the backend. He didn't seem shady, was really trying to be beaming but also very personable. He made me feel comfortable spending the money that I did with them. Then the installation went great but I didn’t know I had to have Wi-Fi in the house to get the cameras installed. The alarm has been working awesome but I’m waiting to move into the house and get everything set up so I could give them a callback to get my cameras installed. I look forward to being a long-time customer of Slomin's and I'm definitely going to try to get some other people get them.

I have been defrauded by Slomins. Sales guy (Frank) made an offer that I agreed to but got sorting less without my approval for the change. Technician told us different story from promises of Frank. Sales guy refused to send me a copy of contract. Requested termination but not hearing from anyone. Will now take this matter to Court and file complaints in Small Business Bureau and NYS Attorney General office.

Slomins' process was very easy, their prices are very good and their equipment is very nice. I got the basic package and the installation was very easy. Also, the sales guy and the installer were very pleasant.

I’ve had Slomin’s for about 10 years now and when I call them with a problem, they come back and work with me. The last time the technicians came, the system wasn’t working because it was outdated. And they did what they had to do and it was good. They also gave me advice what to do. So it was very good.

I've known about Slomin’s for a long time, since I interviewed with them to work for their company. We've just started using them and we got their basic package with the cell transmitter. We had them take over our home security service because of the cost. The salesman was good. I knew both the salesman and the installer previously and I had no problems with them. I talked to the rep, Mike, occasionally. My wife feels safer with the security device. However, I'm a little disappointed with the central station on my doors that are supposed to be instant. But otherwise, it turned out good with them.

My experience with Slomins has been very good. We learned about it from a neighbor who had a system put in and then we also had ours installed about two months ago. We’ve definitely feel safer and have peace of mind having it.

We've been using Slomins' security system for 20 years. I spoke to the guy who installed the system and he was professional, and he answered my questions as well.

I've had Slomin's Alarm Systems for 20 years. I waited for their installers and once they came, they went right to work and did what they had to do. When they were done, they cleaned up after. They were also professional, including the manager who came. Anytime I had a problem, I would call and their team would answer the question and help me through it.

I had Comcast as my home security provider before. My mom told me about Slomins Alarm Systems and Comcast didn't have the features that Slomins had so, I switched. The installation took about an hour and everything went through fine. I feel safer now and the system is louder than the other alarm system I had. I've had their service for two months now and I've had a great experience.

Job half done! Wasted a day and didn't complete job because parts were out of stock after I check two days prior that everything was ready to go. Also could have placed new box in same holes instead of me fixing the wall.

I don't remember the technical names. Came out to install my system. They was nice and l enjoy talk with them. They help me a lot. I thank you for send me two nice man's out here. I will enjoy have this service with you. I like and l known l going to enjoy this system.

I had a previous security system but it’s old and it didn't do what I needed it to do as far as technology goes. And so I got Slomin’s and have had it since August. The gentleman who installed the device was very nice and the reps were absolutely pleasant as well. I had to call them because of a $50 bill for the City of Philadelphia which I had already paid. Since installing the device, I definitely felt safer and got peace of mind. Overall, Slomin’s is a great company.

The amount of time that is asked of you to wait at home for the installer is ridiculous. I was not given a time at first and after pressuring customer service they gave me a 5 hour window to which they showed up at the end of that window. I was also never asked about a security word and was assigned a random word automatically.

We have been with Slomins Alarm Systems for a month. Their salesman came to our door and we switched from ADT to them due to money. Installing the system was nice, clean and fast. My overall experience was pleasant.

We had our equipment upgraded and, as usual, the technician was fabulous. He happened to be the same tech that did our initial install in 2009. We will continue to recommend Slomins to our friends. Thanks for being such a good company.