Slomins Alarm Systems

I have been a Slomins customer for 7 years and two years ago while moving to my new home I requested a transfer of the service to the new home. The account manager clearly told me that this was not a new contract and seeing we were in the rush with move to a new home, signed us up into a new contract - this after having had an account with Slomins for 5 years at that time. Now when I want to cancel as I am relocating, the company is trying to sneak in a massive early termination fee. Stay away from them as much possible, there could not be a more dishonest experience for a customer that has stayed with the company for so long.

I had Slomins Shields many years ago and was very happy with them. I called them a few weeks ago and they came to my house and were very pleasant but living in an area where we don’t get police protection because it is so safe and I have lived here for 46 years.

We have been with Slomin's for many years. It's an outdated system and if you want an upgrade, you have to pay for everything. Although they are helpful over the phone for issues, they charge now to come to your home unless it's an issue that is on their end. Also, their service is very slow. They will give you a window of time when the technician will come but inevitably, it's after the latest possible time, resulting in my waiting all day for a service call. All this was not true in the past. I'm not sure how reasonable they are compared with others and when I have time, I will research it. Basically, I have a system that is years behind the times but I don't know yet how much it would cost to move over to someone new.

I have been a customer with this company for the last 4 years. I have also expressed multiple times over the years my dissatisfaction with their service and additional hidden fees when you need a repair on their outdated equipment. Do yourself a favor and move with the times. Get a more reliable security system with better technology and cheaper annual monitoring fees. I'd rather pay the "termination" fee today than have Slomins' unreliable protection moving forward. Their app stinks, customer portal stinks, customer service stinks, equipment stinks. The only positive thing I experienced during my time as one of their customers was the pleasant salesmen who conned me into a 5-year contract. Ring, SimpliSafe, Nest. These companies understand the industry and are far more superior when it comes to tech. Do your research before getting stuck in a bogus long-term contract with companies like Slomins.

I had efficient service and overall experience with sales and installation was good. I would recommend to a friend. The sales listened and helped us to find relatively complete and satisfied solution. And installation was quick and gave us thoroughly training.

We bought the house about 10 years ago, and we had ADT. I wanted to get another alternative because ADT was getting too expensive and Slomins offered the best alternative in terms of the same type of coverage at a lower price. Their customer service on the phone is very good. In terms of response for alarms, they call right away and check on you. They make sure everything’s okay and they also make sure you give the password.

I got a home security system for the protection of the two of us in the house, to make sure that our safety is there. We wanted to have something reliable. The people at Slomins were very friendly. We were able to read their lips and there was no communication problems. The installation was awesome too. The techs were wonderful and they did a great job. They were very patient until they were done that day and they had no problem explaining to me the instructions -- how to set it up, how to change the clock, and all of the user guide things. The system is excellent. It’s good quality, and their smartphone features are awesome.

We moved into our house about a year ago and ADT was already there, which was fine, but they didn’t upgrade anything. We were new customers and were difficult to work with. I called a few companies and Joe from Slomins came over. He was great. The installer was here for two hours. He was super nice and set up everything pretty quickly. The security is a lot better than what we had for sure. It was nice that they explained everything to us and gave us what we wanted, not just what they had to offer.

The only complaint I had was there was a very big mix-up with the billing, but Slomins straightened it out. However, it took two months to get it straight. The first month, they agreed there was a mistake made and they said they would correct it, and then I got a bill in the mail the next month that nothing was taken. It was $200 more than it should have been and then they adjusted it for the next month. That was the only problem. The system itself is fine. It's easy to work the keypad. I got more than I had from my last alarm that was set up. I'm very happy with Slomins.

I have had Slomins Shield for over five years. They are always professional, courteous and knowledgeable. I have been a customer for over five years and recently re-signed another contract and had two more pieces of equipment installed. The technician that installed my video doorbell went over and beyond for me without me even asking. I always appreciate the customer service and I know I’m in good hands.