Slomins Alarm Systems

The people that came out to do the install were really very nice. I love technology but I’m not so good at it. So, they explained everything to me. I installed some cameras over here and I didn’t know too much about the cameras, and so my fiancé who's in the Middle East told me to send the information to him in order for him to verify to see everything was doing okay. The installer sent the information to Afghanistan. It was amazing. Everything was done exactly the way Eric wanted it. It was really amazing. And when the installer came over here, I didn’t have the one from the door. So, he was telling me and I said I wanted it. I am so grateful. And the cameras were beautiful. I am really very happy with the service from A to Z. It’s like they put all the great people and they put them to their company.

I was so satisfied and I was like so surprised because I didn’t know what I was getting into. I know we wanted the cameras, but my fiance and the installer got in touch with each other and I got exactly what we wanted and it was amazing. The system is amazing. I ordered something from Amazon, and I saw the guy coming in and he just came out here and put the package. Everything’s perfect. I check it in my phone. I’m waiting until Eric comes home so that we could put it in his phone, too. And I could not have a better service because Slomins tailor to my needs. Somebody sent in an email to Afghanistan just to make sure, “This is what we have and what we’re going to do.” That is over the step because I did not expected that. And Eric was so happy.

Then I couldn’t ask my father to do it again so I had to stay home while Slomin's fixed that problem. But then they left a big hole in my wall, which needs to be there in the first place, so I had to fix the wall too. The alarms should also have been attached to the window and to the wall. Instead, they had it so that you could easily pull it off. It was like Velcro and so my cats were flipping it with their hand and my alarm was going off. I told Slomin's I had cats and cats like to play with things so they shouldn’t have something that has a little wire either.

The other thing was that I needed to change something that everybody calls the delay from my side door to my front door. But Slomin's never made it the first time and all they had to do was come to the house and reprogram the box because I no longer had it where they could do it over the phone. My alarm kept going off because my phone line was always going out. So that wasn’t Slomin’s fault. But when I switched over to another company, I had Slomin's come in to put the delay from the side door to the front door and they couldn’t get to my house in time. I had to stay home another time just to get a minor thing. The guy who was coming in to do it, found out what was going on and said he was in the neighborhood but then he never made it there. The guy who did finally come, took five minutes to do it. So Slomin's needs some improvements along the way.

Lately I had a couple of problems with my password to get in. Still, Slomin's team resolved it. Thus far, I've never had a problem with the system's quality. It never goes off accidentally unless I accidentally open the door. Every time you call customer service, they're very helpful. They send me the bill for the monitoring every three months and I pay it. When I forget that the system is on and I open the door, the alarm goes off when I go in. Slomin's team calls me right away asking me if it's me. They would have a secret password and their reps would say that if I don't answer, they would send the police right away.

The radio show I listen to, Z100, advertises Slomins all the time so I made a phone call. The customer representative that I talked to was very polite. She gave me the contact of the salesman who would be coming to my house as well as a three-hour window. The salesman came right on time. He looked at everything and told me that I could absolutely use all the hardware that was already existing in the house like the window and the door sensors. He also looked at all the glass breaks and the basement sensors that I had and he was very upfront about how they might have to be replaced. He was able to give me a quote right then and there and I actually signed the contract before he left the house. I also took his advice to have the batteries of all the sensors replaced as he said that that would save a lot of time. I had done that the weekend prior to the installer's schedule. I wound up having 36 zones in total between all the windows and doors.

The guy who came to install my system was great. He asked me before he did the work and communicated while he was here. He used all the existing sensors and he replaced the ones that were not functional, such as the one in the basement. He also put in another glass break sensor, motion sensor, three fire sensors and two LCD panels. He was in and out of the house in less than three hours and everything went great. From the customer service rep to the salesperson to the tech, everyone that I dealt with from Slomins was very professional and communicated very well. They knew all of my expectations and they did a phenomenal job. I was very impressed. All three floors of my house are now thoroughly covered. The Slomins' app is also on my phone and my wife's phone, and it works fantastically. I have more features on my system and my monthly cost is right where I expected it to be.

In November, as I was closing up the house through the winter, I had the plumber come out to the house to drain all the pipes, blow out the line and put in antifreeze. When I was going to close up the house, one of the sensors wasn’t on. I called up Slomin's and I explained the situation to them. I begged them to send somebody out that day but they said they couldn’t. So, they made an appointment to send the guy out the next morning between eight and 10 in the morning. He never showed up but he eventually called. He said he couldn’t make it because of the snow yesterday. I told him that he gotta make it because I’ve already closed up the house. He said he was not going through and then, he made an appointment with me for the next Tuesday but I told him to come up on that day. I have no food, no heat, no water and no toilets but he wouldn’t come.

I called Slomin's and I complained to them. I explained my situation to the lady and she felt badly for me. She said that she would have somebody there that afternoon, which was really nice of her. Somebody else came up in the afternoon. Originally, whoever the repair guy was, he should be fired. He said stupid things and I hate stupid comments. In either event, I did get it fixed. It was a very simple one. The guy who who eventually came should be commended because he saw right away what was wrong and it took him five minutes to fix it.

The functionality of Slomin’s system is fine but there’s no consistency. I have one in New York City and one in Wurtsboro, New York. Though the two machines are identical, they’re programmed differently. I asked to have them both programmed the same way but they didn’t do it. I accepted the reason they gave me. They said it was more secure the way they do it but I have an older one and a newer one, and the older one is the way I like it. When you get to be older, you have done it in a certain way and to change is difficult. The change here is calling the police, which I have no desire to do if I’m not being robbed. In either event, consistency between locations is very important with the machinery.

I have on my cellphone my country house application, the app and I have the country house on it. When I wanna switch to the city house, I have to close that app and put in the other address, open that up, put in the username and the password. When I wanna go back to the country house which is where it usually is, I have to do it all over again. I have to close it and reopen it. I should be able to use the same application for more than one house and the more often that I use my flat, little fingers on this little thing, the more errors I make which frustrates me and I’m not in the business of being frustrated.