Slomins Alarm Systems

The Slomins Installation man, was professional, efficient & extremely neat & clean. He took the time to show me the new system, install the app on my phone & answer any questions that I had. I am very pleased with Slomins & have been a customer since 2001. I have recommended Slomins to friends & family.

Slomins has to be the worst alarm/customer service company out there. Everyone that works for the company is rude from customer service reps to those dispatching the fire/police. They lock you into a contract with no way out. The technology is inferior. I asked to move my account to a new house and they had no interest in doing it. They took me to court. Never work with these people!

Slomins is dependable and fairly priced and I always recommend them. I had the home security system put in a long time ago to be secure. They gave me a good deal. The features in the system are good enough and there was some newer stuff that came out, but as long as the system works, I’m with happy with what I have. When I had a wire that evidently had been chewed by some rodent leading to a crawl space, it registered as the door was never closed. Slomins sent out a technician and he was extremely nice. He was competent and was patient when he heard my problem. He found out why the alarm did not work and he was able to fix it. I will stay as a Slomins’ customer as long as they provide the same kind of service that they did.

My old security system was outdated. I started looking at other possibilities and because my daughter had gotten her Slomins a little while before, I looked into it. They have what I needed. They also offered everything that everybody else did at a good price and I didn’t have to change too much in my system. Comparing the cost between a couple other ones and my previous one, Slomins is cost-effective. Their equipment is state-of-the-art. It's nice and I like it. I have been with Slomins for a month and I've had a pleasant experience. Their sales representative was very knowledgeable and informative. He answered all my questions. The technician was nice and also knowledgeable, and the installation only took a couple of hours. I was pleased with Slomins and I would recommend them.

I'm very happy that I have Slomin's. We've had them for 12 years now and we did some upgrade. It took a day for them to do everything with the installation, but everything was good. They were very professional and knew what they're doing. They put a camera and a thermostat, and my sense of security is much more. Also, all of the customer service reps are wonderful. They're very helpful and nice. Whenever I call, they answer and always resolve my issue. I didn't have to pay a lot out of my pocket for the system and I'm happy with whatever I pay.

Back in 1999, I looked up a lot of systems and I saw that Slomin’s was a family-oriented company. Since then, their policies have stayed the same and they've upgraded. Also, anytime that I've had any questions, they've always answered their phones. However, there was a time that I couldn't do it anymore financially. But when I was financially able again, I went back to them because they're a company that is for the customer.

I was very pleased with my Sales Rep. Mrs. **, she was awesome with follow-up and follow through. My Installer was very friendly, knowledgeable, and professional. We had an alert and it took mere seconds for someone to call and check on my family! This service is very reliable!

I've been with Slomins for the last 20 years and my experience with them has been great. When I moved from New Jersey to Florida, I had a new installation done and it went smoothly. The tech was thorough, professional, and knew what he was doing. There was a part that he needed, and he went out of his way to get it and come back, which took him almost two hours. I told him to come back the next day, but he was so dedicated to getting it done. The quality of the system is good. This is a newer version of what I’ve had in the past. In the past, I had the hard-wired while this can go wireless. Slomins is an excellent company. They're responsive and they seemed to be on top of the game, especially with technology.

There was an initial issue, however, a Slomins supervisor came out to do an inspection and issue was immediately resolved. We have been a Slomins customer for the past 28 years and have been happy with their product and service.

I decided to upgrade to a touchpad for my alarm. It would cost $8.25 per month more, but okay... Well, they ripped out the old keypad and installed the EXACT same model keypad. No one at Slomins told me why they did this, nor did they apologize for it. But - they DID decide I was still obligated to pay the new rate because "I signed the contract." The sales associate that sold me the new keypad had no explanation why this happened. His manager refused to speak to me, saying "Tell him to call customer service." So I called customer service and they were useless. All they said was "You signed the contract." I got ROYALLY screwed by Slomins. To say I am disgusted is an understatement.

I’ve been with Slomin’s for 19 years and I recently upgraded to have a camera. Everything went fine with their sales reps and everything was beautiful about the installation. They got me a new system and it took the guy two hours to install it. The new features are good and so is the quality. The smartphone feature is also easy to use. Overall, I’m happy with the company.

Your Service Technician was fantastic. I believe his name was Jesus and he has a Service Tech #5. He was extremely knowledgeable and careful when he did the installation, guiding me thru the process and even working with us to set up the equipment and show us how the updated system works. You need to keep this guy on your payroll.

There have been burglaries in the area and I got the Slomins alarm system for my wife's security. This is my second system with Slomins and they have deals for the price. My interaction with them this time was very good but on the previous system, they sucked. I had a problem with the previous system and they would not come out and look at it. But apart from that, my experience with them has been mostly good and the installation has been awesome. The guy was nice and explained everything. I am a big fan of the smartphone features and I use them for monitoring and looking at cameras but I would also like to get the electric locks. The cost is also very fair and the quality is good for the price. I'm happy with the system and I've recommended them.

I'm satisfied with Slomin's so far. I've been with them for many years now and the old model system I have was recently upgraded. The installer was very helpful and outstanding. The cost of the system is good for the quality. I have the digital keypad in all of the entry points, and I feel secure with the updated and better system. Slomin's is a secure, sturdy and stable system.

I was very pleased with the alarm upgrade experience. I called to inquire about alarming my new windows and the representative took it from there. I was pleased with the price negotiation as well. (I had considered switching to ADT, but called SLOMINS first because I have been a heating and alarm customer for over 20 years). Amadeus and Jesus were professional and courteous. All good. I already recommended you to a lifelong friend.

So far I have been satisfied with the product. I have made a couple of errors and the response to possible intrusion has been instant. I use the auto device often and find it is very useful and handy for me. Being a senior citizen living alone it is a comforting to go to bed at night knowing that I am safe and if there is an intrusion that alarm should change anyone's mind about proceeding further.

The guy who installed our Slomin's system was very diligent and on tact. It took him a day and a half to complete the installation. The system we have is remote and not like the old-fashioned kind. I've used the touch feature, but I find it kinda odd because you need to use a stylus. It does not react to your heat like a smartphone does, which I thought what it was gonna be doing. Still, I would recommend Slomin's.

I’ve had the security system for about 10 years and I upgraded it recently. I’ve had a couple of issues where I’ve had to call the customer service of Slomins and they’ve been very helpful. One time, the alarm went off at 2:00 in the morning and I didn’t know what was wrong. I called them and they walked me through it. They were very nice and knowledgeable on the phone.

Called today to be proactive prior to the cold weather coming. I wanted to schedule a furnace tune up per my service contract. Was told the earliest appointment they have is in April 2019. That right, 7 months from now. Just after winter ends and the nicer weather arrives. Also 3 months after my contract expires. How can a service organization get away with this? Would anyone reading this seriously consider using them as a heating company? And based on their reviews on the security side of their business they are no better there.

I called Slomins this morning. I have become deaf. I need to add a device that will shake my bed to wake me up in case of a fire. I needed to know if my existing alarm was a T3. The representative didn't know. She asked a supervisor and I was told that she "didn't think so." Replacing the alarm system will be expensive but it is a necessity for me. I was disappointed that Slomins couldn't be bothered to get me a definitive answer. I was very disappointed and will certainly look elsewhere for a replacement.

Had a great technician. He was timely and quick and neat. Also personable... Also had a trainee with him who also was great. Slomins is a great company and I would recommend them to anyone who is looking for a security company.

We have had a Slomins security system in our home for more than 20 years and we are completely satisfied. We recently upgraded/updated a few features of the system and the salesperson and technician that helped us determine what we needed were both very professional and helpful. The technician put in a very full day of work in the heat and humidity to install the new features and worked until the job was completely done. He was in every level of our house and was very efficient and neat. He was patient and took the time to answer questions about the installation when we wanted to understand how things were going to work and be set up. We are very pleased with the services provided by this technician and Slomins. Keep up the good work!

I had an alarm system with ADT but I didn’t like their service. Their billing was too confusing, so I cancelled it and then my son recommended Slomin's Alarm Systems. The rep was pleasant enough to deal with and he gave me a lot of information. The quality of the equipment is fine and I like the panel because it’s big and I can see everything on it. I also like using the remote which I have two of. Slomin's is an easy to use and competent system and the billing is straightforward.

I agreed to have a new alarm system installed. The sales and installation process went fine and then we received an invoice for fees already paid and alarm permits which we already have and it the permit # was provided to the salesperson. It took four calls to resolve the issue, one of which was with an obnoxious manager who was rude. Also, the App does not function in the manner the salesperson presented. I called and canceled the use of the App which is at an additional fee. Totally not worth it. If I had it to do again, I would not have switched from my existing service provider.

A friend of mine has Slomin's and he was happy with it so I gave it a try. They put it in complementary and they got that back on the monthly fee. They offered a free camera but I didn't want one so I got the extra keypad for upstairs. They've been good. The salesman was not high pressure and was excellent. The service guy was also very professional and courteous. He set everything up with the old keypads while he put the new keypads and checked the system. The keypads are good. At least when he was here, everything was good. The installation took him a little over half a day.

We were sold on the cameras based on what we were told by the sales rep. When the installer came it was not the same experience. The app does not work with the camera. We had to download another app and it’s not very user friendly especially for a tech savvy person. The alerts drain my battery and there is no way to limit the amount I get. The sensor goes off and when I review the video I see no movement. It was requested I sign a cancellation policy stating I can cancel in 3 days but the installation didn’t take place for two week after so how would I have known. The installer was great and went the extra mile to try to make up for all the incorrect promises the sales rep made.

I was with ADT for ten years then I switched over because Slomin's had a lower monthly monitoring cost. But when you have to call, you get through to an ADT person almost immediately. With Slomin's, you have to sit on hold for five minutes. It’s ridiculous. The few times I've dealt with their representatives were totally positive though. The equipment is also the same as I had before but the control panel is more modern so I’m happy about that.

In my other life, I had to deal with a lot of security issues and I didn’t like the other company. On the other hand, Slomins Alarm Systems is a good company that produces a good product. Also, they're bigger and have more prettier signs. Their customer service team was good. They came over when they were supposed to and the installation went fine. They knew what they were doing. We’re just having one issue with one motion detector ‘cause it seems to be going off and we can’t figure out why, but that’s it.

We had a security system in our other house about seven years ago. When we purchased this house, it already had Slomin's in it so we just activated and updated it. Our interaction with their sales team was fabulous. They sent over a representative and he gave us knowledge of the system. He was top notch and he knew what his stuff is. He told me exactly what I should do 'cause I was overboard on some of the security. We also added some extra security which was not done by the prior owners of this house so that came up really good. We have everything secured from the garage to downstairs to upstairs.

New system installed by technician. The technician was extremely knowledgeable, and helpful. He arrived during the allotted time slot and stay for a long time to make sure that everything was installed properly. I would highly recommend Slomins to a friend!