Slomins Alarm Systems

I called Slomins today about audible alarms form our keypad for low batteries in 3 of our sensors. I wanted to know if I was to replace the batteries or was that something they do. After some questions the rep said they needed to send a technician out to upgrade the keypad for a fee of $60. After I questioned why I should have to pay for their upgrade he said it is in your contract. When I questioned him he talked over me and his tone became louder and "matter of factly". I felt his attitude was horrible. That if I didn't like the policy that was my problem, continually asking me if I wanted him to schedule a tech to come out as if the conversation was over and he was done wasting his time with me. I eventually hung up.

My fiancé (now husband) and I rented an apt together years ago. While I wanted ADT, he wanted to use Slomins so I agreed. We were only in the apt for a year before we decided to relocate? I called Slomins to let them know that we would be moving in 30 days and they told me too bad, I'm bound to a contract and have to pay them to get out of it. They wanted $1500 to exit the contract which we didn't have. I paid up through the entire lease and called again to tell them that I could not honor that exuberant amount for an alarm system. They told me that I should have read the contract thoroughly. Not only were they incredibly rude, but my co-worker had been in a similar situation and was able to negotiate an exit without penalties so they had options. Let's just say that years later, they actually put a lien on my husband in the amount of $1800 as a penalty for breaking the contract.

I’ve been using Slomin’s for years and I’ve always had very good service so I figured about getting a security camera. I was entitled to an upgrade, so I took it. The upgrade included the outside security camera and the new keypad. Joe, the person who gave me the upgrade, was excellent to deal with and I've known him for a few years. The installation was very professional. The camera and installation were not charged, and I pay $11 a month for the security camera, so I'm satisfied. I’m very pleased with Slomin’s and will be staying with them until the end.

I installed an alarm system a few months ago and I pay monthly for monitoring service. When I got the system installed I told them I was getting a new basement door and they said no problem. And that they’d arm the current door and to call them when it is installed and they’ll arm that door for us with no problem. I just called to get the door armed and they want to charge $50 to put the pieces of tape on the door. I asked for them to mail it to me and they said no. Will be looking for another alarm company. They just lost a customer over $50.

I just called to make a payment. This lady Maria is super rude. Talks way too fast and don’t give you time to answer her questions or ask any question. What a disappointment. Looking for another company right now.

I was a customer of ADT for years but they kept raising my prices. When I told them I was leaving, they didn't take it seriously so I found the next best thing. Slomins' customer service reps were very accommodating. Joe toed the line, helped me and got me a good price. The people who came and installed the system were very helpful as well. My system has plenty of features and its price is right, but I don't think it's great. It's very similar to the previous one I had, but then all home security systems are all very similar.

I was an ADT customer for 12 years. I moved into a new house in December of 2018 and I had an ADT sales rep come three times with a technician. They said that they could do the system then they couldn't do it then they could. They had to do upgrades and in the end, they tried to take out over $1,000 out of my pocket. I basically threw them out.

The Slomins Shield System allows "Z-Wave Devices" to be added by the consumer but the devices then cannot be updated, modified or removed by the consumer unless Slomins sends out an technician for more than $80.00 an hour. That is completely wrong by allowing a person to install equipment when following the manufacturer's instructions for the device that was purchased, incurring no charge or fee and then charging to update, modify or remove the device. Slomins has set a proprietary password locking the consumer out of accessing the Z-Wave Hub for the keypad. All that is needed to update, modify or delete the Z-Wave Device is the touch of one button. The Z-Wave Device Manufacturers believe the consumer should have access to in order to modify the devices as it is stated in their installation instructions.

Was charged by Slomins to upgrade the system they installed so it would communicate wirelessly with their monitoring system. After they installed the upgrade now the system fails 3 times a day with a communication loss with the #1 keypad. They want to charge to fix a problem they caused. ADT offers a much better service for their customers and I'm sorry I switched.

DO NOT sign a contract with Slomins. They NEVER told me I was 'binded' for 5 years with them. In the beginning they made everything sound so great but now there are more advanced and cheaper options available and all they want to do is sell it to me and charge me a monthly fee. You can buy the very same equipment and not pay a monthly fee. They are very rude. Every time I call up customer service and they NEVER want to help me, they always pass me along. I would of never signed knowing it was for 5 years.

Reposting my solicited request for review from Slomin's: Original review: No continued support of products unless customer pays for an ADDITIONAL service contract. Response: Reply from Slomin's Shield. An hour ago. WT, we apologize for any inconvenience we may have caused you. As per our records, this issue appears to have been resolved with our Customer Service department. Please re-rate us! Thank you!

We are very pleased with Slomins. I have had their system for 10 years and everything is good. We had a very nice young fellow come out when the battery needed changing. He talked to us and everything worked out fine.

I've had Slomin's home security system for years now. It's easy to function, satisfactory, and priced fairly. Its features serve the purpose of the system and I'm content with what I have. However, Slomin's customer service is horrible. There is no response time. I signed up for a contract with home heating in November. I still haven't had my system serviced and I've already put in three requests. The account rep that set up the contract told me to not count on them coming before March. I am stuck in a contract that I shouldn't be in and I am dissatisfied. Slomin's takes advantage of their customers.

Alarm work well. Salesperson was very helpful and installer was very good. We are very happy with the doorbell camera. Alarm is very easy to use and has a lot of ice features and flexibility. Overall we are very pleased with this product.

I feared being burglarized and I decided to get a home security system. I went online, looked at Slomin's and I got ADT. Somebody played with the website and I got really pissed off with ADT because I don’t like that. I called Slomin's directly. I have them at two houses and I remembered their number since it’s a fairly easy one. I got the salesman out and he went through the house. He and I agreed on where these things should be placed depending on how many I need. I closed one of my houses through the winter and I disconnected the telephone because I didn’t need it. With Slomins, you don’t need a telephone to call out to the central system. It works by WiFi. The installation was smooth enough and the technicians were very good. What I have with Slomin's is better than what I had.

I am very disappointed Slomin‘s does not offer technician service other than Monday through Friday business hours. This is not acceptable for a security company or any service company in this day and age. When I called to cancel my service, I was informed I would owe over $2000 to do so – outrageous my system is not working properly and I cannot have a technician come when I am available. I have no trust in the company at all.

Closed on my house in the afternoon and the first thing the next morning they were able to install my alarm. My salesman was professional, knowledgeable and punctual. The installer came on time and did an excellent and efficient job as well. I could not have asked for a better security experience. I had truly an excellent experience and would recommend Slomins to anyone.

Have been a customer for 10+ years, had system upgraded (free) & added smoke & carbon monoxide detectors in house. System is easy to use, transition to new system was smooth, each time we have to contact Slomin’s with a question, they are professional, courteous, and pleasant. We are happy with our service. Satisfied customer!

We got Slomin's security system as a preventative measure and at that time, it was a package. I was getting the oil from them also so we got a lower rate. We got a locked in rate for a couple of years on the oil. The only negative thing is that on occasion when the alarm goes off, they don’t call. That’s happened a couple of times. If you shut it off within a certain period of time, they don’t call you. But in six years, I’ve had no problems whatsoever. In fact, I had tried another system, which I still have, but it was such a rip-off. It isn't funny. It’s from Alarm.com and they were terrible.

Slomins have many great reviews and deservingly so, they provide oil, and security at an affordable price to many Americans who are appreciative. I also am appreciative of the customer service and technicians who have assisted me in securing my home. I just wish that I was made aware of the fact that I would be responsible for the full price of faulty equipment even while it is still being leased. I originally had a wired system from Brinks Home Security (which I also loved) for ten years without issues. When that company sold its alarm division to ADT, I heard that Slomins would take over monitoring with the same equipment for around the same price I had been paying previously.

I was very pleased at the way in which your technician, Omar installed a doorbell video camera in my home. He checked out all my other alarms and sensory devices. He was courteous and very professional. In addition, he wrote down all the necessary locations for the devices that had previously been installed in my home. He also took the time to explain and demonstrate how my new doorbell video camera worked.

My experience with Slomin's Alarm Systems has been good. When I bought the house, the system was already there. I just transferred the service from the previous owner and decided to continue, and the process was easy. The rep was very outgoing and he explained everything clearly. So far, I like what I have. It's good.

I had a Slomin’s home security system in a different house. I had a great experience with them for 15 years. I got a newer system with them. When getting things set up, their sales team was fine. At first, I thought the quality was updated. I thought the new system was much nicer than the old-fashioned system that we had. It’s all wireless, which was good. The installation was fantastic. We just moved into a new house. All the walls were already fixed and painted. When they were trying to install it, they didn’t have access to power. What the technician did was commendable. He called his supervisor and said that he couldn't get to the power. The supervisor came and, between the two of them, they figured something out where they didn’t have to break down my walls to run the power that had to be done. I thought that was admirable.

Slomin's reps came out and we talked about where I wanted my cameras and my monitor. We went over pricing. Thereafter, the techs came out and it was a neat job. They were pretty fast with it. Thus far, I like that I can operate the system from my phone. I use the app all the time and with it, I can watch the cameras and arm the alarm. Since getting Slomin's system, I've been feeling comfortable.

My son recommended me to Slomins. I just want to say everyone at Slomins kept me updated on the scheduled date and time and informed me of arrival of technicians arrival time. When the tech arrived he introduced himself (Dimitrius) very professional and knowledgeable of equipment. All in all excellent service!

Told Salesman that we may be moving in a few years. We were told no problem, leave the equipment so they could offer a contract to the new owners and they would install equipment at our new home and our payments would go on as usual. After about 2 1/2 yrs I called to stop monitoring and advise about new residence. I was told I had to sell the remainder of my contract to the buyer of my home, of course they did not want to take over my contract, or pay for the remainder of monitoring & equipment.

Work was completed by service tech (he was professional and personable). System broke down after 3 days. Not happy with the product. Not sure if I would recommend - wish they installed the product with the 3 day rescission period I may have canceled.

The prior owners of the house had Slomin’s and when we called the company, their representatives were excellent. They explained everything and were very attentive. Plus they gave us a great deal. How could we turn it down? The equipment was there. They just had to reinstate it. We kept the keypad and all the wireless sensors on the doors and the windows. We just added a few more. The representative we dealt with was also good about giving us the remote thing for entering from the car. We got a couple of those. I’m not at the house all the time so it’s reassuring that the system is on and working.

I was given a date for installation. Only by my calling late that day did I find out that Slomin's changed the date without notifying me. A week before it took Slomin's 3 visits within 5 days to fix a leak from the boiler - which was originally scheduled three weeks out even with a service contract. If the boiler had been serviced earlier as requested and not given a date in February 2019 this could have been avoided.

I liked the time I had to buy my oil from Slomin's. They made me a good deal from home security and I've had them ever since. However, there came a time when there was a problem with my system. They put in a new "brain" for it. I spoke with sales and a salesman came to explain everything. Thereafter, they sent a technician who did the upgrade. He did a very good job and I was happy with him. Overall, the cost of the system has been reasonable and I've been happy with the service. I recommend Slomin's.