Slomins Alarm Systems

Slomin's applied for a permit that was not needed for a residential installation of an alarm system for $76. I was billed the day I signed up for their monthly service, I was billed the same amount 4 days later because I already had a balance. The balance was a permit fee that is NOT needed in my town for residential service. Now I have to wait and see how long it takes for the township to send the money back and get it credited to my account. My agent who did not inform me of this hidden fee was Jeff. ** is his direct line but I have not been able to reach him about this issue.

It would not allow me to give 0 stars or I would have. I have had this company for 10 years without issue. One payment of $500 was made out of the $675 billed. The remainder $175 was less unpaid accidentally from November and due to this our service was cut off without any knowledge of the past due balance or that service would be cut. We found out when the heat turned off and called to find out why and immediately told them the remainder was accidentally unpaid due to sick kids and covid it had just been an accident, the 1st in 10 years mind you. Yet that didn't matter. The fact that we paid $500 of the $675 billed also meant nothing. We gave the payment that min to a supervisor named Doug who told us we were now active again but we couldn't use our emergency service portion of our contract which is why we have the contract in the first place.

This company is a fraud who preys on elderly people who have no idea about technology and starts billing them without their knowledge or consent. They try to make deliveries when people are not home for heating oil they never ordered and had no idea was even coming. They have been harassing my elderly mother for weeks trying to bill her for an oil delivery and "cancellation fees" even though they don't even serve this area, and she never ordered anything from them. You can't order from this town on their website. I tried it with several addresses, and the entire town comes up as out of their service area. All it takes it asking them for a price- something every other company provides on their websites- and they take your name and email to get the price, and then they sign you up for service you told them you didn't want.

Stay far away! I had Slomins for 7 years in my home in PA. We moved to SC because of job relocation and attempted to discontinue service because there is NO Slomins in SC. We signed up with another company who divides the equipment which is financed $700 and a separate payment for service. Works great! When I discontinued my contract with Slomins after 7 years at $50 a month they said I needed to send them $950.00 which I refused to pay and not one person with Showman's could explain to me what it was for other than you, signed a contract. I have had two letters since that time (6months) and it went from $950 to $2400 and today Aug 5th 2021 $3700 which is now laughable. Stay far away unless you want to be locked into a contract for life.... It's now cheaper to get an attorney which I have done.

I have been a Slomins customer for 7 years and two years ago while moving to my new home I requested a transfer of the service to the new home. The account manager clearly told me that this was not a new contract and seeing we were in the rush with move to a new home, signed us up into a new contract - this after having had an account with Slomins for 5 years at that time. Now when I want to cancel as I am relocating, the company is trying to sneak in a massive early termination fee. Stay away from them as much possible, there could not be a more dishonest experience for a customer that has stayed with the company for so long.

I had Slomins Shields many years ago and was very happy with them. I called them a few weeks ago and they came to my house and were very pleasant but living in an area where we don’t get police protection because it is so safe and I have lived here for 46 years.

We have been with Slomin's for many years. It's an outdated system and if you want an upgrade, you have to pay for everything. Although they are helpful over the phone for issues, they charge now to come to your home unless it's an issue that is on their end. Also, their service is very slow. They will give you a window of time when the technician will come but inevitably, it's after the latest possible time, resulting in my waiting all day for a service call. All this was not true in the past. I'm not sure how reasonable they are compared with others and when I have time, I will research it. Basically, I have a system that is years behind the times but I don't know yet how much it would cost to move over to someone new.

I have been a customer with this company for the last 4 years. I have also expressed multiple times over the years my dissatisfaction with their service and additional hidden fees when you need a repair on their outdated equipment. Do yourself a favor and move with the times. Get a more reliable security system with better technology and cheaper annual monitoring fees. I'd rather pay the "termination" fee today than have Slomins' unreliable protection moving forward. Their app stinks, customer portal stinks, customer service stinks, equipment stinks. The only positive thing I experienced during my time as one of their customers was the pleasant salesmen who conned me into a 5-year contract. Ring, SimpliSafe, Nest. These companies understand the industry and are far more superior when it comes to tech. Do your research before getting stuck in a bogus long-term contract with companies like Slomins.

I had efficient service and overall experience with sales and installation was good. I would recommend to a friend. The sales listened and helped us to find relatively complete and satisfied solution. And installation was quick and gave us thoroughly training.

We bought the house about 10 years ago, and we had ADT. I wanted to get another alternative because ADT was getting too expensive and Slomins offered the best alternative in terms of the same type of coverage at a lower price. Their customer service on the phone is very good. In terms of response for alarms, they call right away and check on you. They make sure everything’s okay and they also make sure you give the password.