Slomins Alarm Systems
ConsumerAffairs Accredited Brand
Slomin's has provided quality safety and comfort to their customers for over 90 years. Our commitment to customers is backed by the "Slomin's Shield" and ensures piece of mind through our security systems and employees, who are all passed through background checks, drug tests and a rigorous training program. Our systems can be customized for your specific needs, and is perfect for anyone on-the-go because of our remote access capabilities. Our packages are comprehensive and include (but are not limited to) motion detectors, Pan Tilt Zoom, and live-action cameras. Our services span to residential and commercial customers alike, and we help you save on equipment on installation costs by offering free basic systems and installation. Call or visit our site today to learn more!
I'm an electrician by trade. 25 years ago when I moved out here to New Jersey, being from Brooklyn, I put up a local alarm system in my home. Over the years, we stopped using it because we live in Somerville, New Jersey. Someone forced their way into the house and I wasn't using the alarm at the time. I had been hoping that Slomin's truck would go by and sure enough, I'm working in my garage and the guy was canvassing. He came up to me and his supervisor pulls up, we did a quick walk-through of the house and I signed up. I always had my eye on ADT and Slomins but I liked Slomins' whole arrangement. They had a free equipment and also, I paid three months upfront and I won't get a bill for four months. That was pretty nice.
My wife is from Staten Island, and the installer was Anthony from Staten Island, New York so we immediately got along really well. The installation was really nice. The guy was personable and a dog person. We have an 80-pound Hound dog named Bella and we had to set the alarm to not see her. He used a pair of wires that I had where my keypad was. So we took my keypad out, he put his keypad over it. The wires were right there, we went in the basement, hooked them up, plugged it in and that went beautifully. He was standing to the side wall, I was punching in codes and he is calling out the screens as if he was standing in front of the thing. He was very knowledgeable about the equipment, in no hurry to run away, and explained everything really clearly. I'm very impressed.
I feel a lot better leaving the house now, knowing that the alarm is there. I used to be setting the alarm all the time when I leave the house but now, everybody is getting used to using it. So once in a while we I get home, I have to turn it off. But most of the time when I get home, my wife or my daughter is already home. Last week, my daughter set off the alarm and nobody called me. So I called and I found out she got to the keypad rather quickly. She shut it off within a reasonable amount of time and they didn't even get a signal. But if something happens, I'm going to get a phone call to tell me that something is going on. In addition, if someone forces you to turn off the alarm, you punch in ** which will turn off the alarm, but it immediately sends the police which is really cool and I have recommended them to all the people.
Angelo, thank you for your feedback.
The service has been wonderful. The salesman Bill is very knowledgeable and funny, the technicians John and Rich were kind and respectful as well as knowledgeable!! The technology is advanced and easy to use, the price is great! Happy I chose Slomins!
Tabitha, thanks so much for the review!
After 10 years of being with Slomins, we finally updated our alarm system and added video cameras to our property. We were very pleased with the representative that helped us update the system and with the technician that came to install it.
Christine, glad to hear that you are happy!
Good response - good service. I was very impressed with the professionalism of the person who came out to talk to me and the installation person who came out to upgrade our system. The price was right too... only a slight increase to add two window sensors to our house.
Julius, we appreciate the time to review us and your feedback. Thanks!
After replacing all windows in my house, the alarm contacts on the first floor windows no longer functioned. Service tech Omar (#**) traced all window wiring and reconnected alarm contacts to restore perimeter protection. Retested police and fire systems and retrained me in all system functions. Terrific job!
Erik, thanks for the review and happy to see everything went well!
Tech was great... Did a neat job and took time to explain new keypad to us and the wireless concept. Love the interactiveness of the keypad and that it is very user-friendly. So far so good, everything working up to snuff.
Salvatore, thanks for the review!
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Keith was very professional and neat. Would definitely recommend to family and friends. He explained everything at the end and made sure we were comfortable using the system without complication. Even my 3 kids put their own passcodes in alarm and he made them try it until they got it right. Very good person and technician. Thank you Keith.
Vincenzo, we are glad to hear everything went well and that you feel safe!
The system is wonderful! I love it. There's a few draw backs: The leading keypad is a little too big, the alarm sound off is very quiet compare to the regular one... would like to know the difference. I love all the other aspects of the system, especially the app... it's the best. Thanks Slomins.
Mary, thanks so much for the kind words and review!
I have used this company for a few years when for the first time I needed a repair man they were not accommodating at all. I expressed I worked 12 hours a day. They told me rudely it is my problem. I had an issue with my boiler. I was not able to use hot water for days and go through trouble of paying someone to come to my house when the repairmen would be sent. I wouldn't recommend this heating company. I was just so lucky it didn't happen during freezing temperature. Horrible and rude customer service.
During the time I had the Slomin's Shield alarm service I was satisfied with the company's service. I had to discontinue the service because it requires a landline and I, like much of the USA, transitioned to a cell phone as my primary phone. When I discontinue the service, Slomin's Shield did not offer to disconnect the hardware. This didn't seem a problem at the time but it has become a major problem since. Over time, the system has broken down and now seems to only draw power from the battery. When the battery is low, the system starts beeping. When I contacted Slomin's Shield the first time, their solution was to recommend I purchase another battery and install it. They would not resolve the power issue or shut the hardware down.
I made a recent call after another incident where the alarm went off in the middle of the night. They informed me that they cannot do anything for me without a contract. The customer service representative did inform me of two power sources I would have to disconnect. But my system seems to be rigged in an unorthodox manner. There are wires out in the open that I am simply not prepared to mess around with. So now I have an unreliable alarm that will go off on rare occasions and I must continue to buy batteries for the power supply or pay for an electrician to come out. My conclusion: The service is good right up until you stop it, then you are left to deal with an aging (potentially malfunctioning) system and zero accountability for it, from Slomin's Shield.
I am so sorry that I signed a 5 year contract. Customer service has been awful. I would not ever recommend Slomins. I was put on hold with customer service so long that I hung up. I spoke with Amy one time when I called Slomins, she was very helpful.
I was getting an upgrade to have cameras installed, and when the tech arrived, he didn't have any cameras to install, he said they ran out. I'm not very happy about it, and I am still waiting for the installation. I had to call when were they going to get more in.
Overall great experience. Initially an issue with the contract, but that was straightened out almost immediately. The installer, Glenn, was superb. He was prompt, knowledgeable, experienced, and friendly. Although the alarm system itself was only installed several days ago, I am completely satisfied with the system.
Brad, thanks for the review!
My daughter was getting Slomin’s and she told us about it. She had researched the others and compared prices. We felt Slomin’s was the most fair and so we got it. The installation went very easy, the tech knew exactly what he was doing. He went through it very quickly and explained everything to us. We’ve had it at home for a month now and I feel so much better. I love the system and the way it works, with the secret code in case somebody enters the house without our permission. And I like the way it’s attached to my phone. I could always turn it on when I’m out of the house, turn it off when I’m at the house, whatever I want to do. We sleep better at night too.
Valeria, that is great to hear! Thanks!
An amazing Slomin's salesman came and laid out everything for me. I liked the way he broke it down and then he upsold me some stuff. He hit me with two different ways that I could take care of everything and I could have money upfront that won't cost me more on the backend. He didn't seem shady, was really trying to be beaming but also very personable. He made me feel comfortable spending the money that I did with them. Then the installation went great but I didn’t know I had to have Wi-Fi in the house to get the cameras installed. The alarm has been working awesome but I’m waiting to move into the house and get everything set up so I could give them a callback to get my cameras installed. I look forward to being a long-time customer of Slomin's and I'm definitely going to try to get some other people get them.
Andrew, thanks for the review and trust in Slomin's!
I have been defrauded by Slomins. Sales guy (Frank) made an offer that I agreed to but got sorting less without my approval for the change. Technician told us different story from promises of Frank. Sales guy refused to send me a copy of contract. Requested termination but not hearing from anyone. Will now take this matter to Court and file complaints in Small Business Bureau and NYS Attorney General office.
Slomins' process was very easy, their prices are very good and their equipment is very nice. I got the basic package and the installation was very easy. Also, the sales guy and the installer were very pleasant.
Anthony, we are pleased that everything went well for you!
I’ve had Slomin’s for about 10 years now and when I call them with a problem, they come back and work with me. The last time the technicians came, the system wasn’t working because it was outdated. And they did what they had to do and it was good. They also gave me advice what to do. So it was very good.
Oilida, we appreciate your loyalty as a customer and glad to keep you safe!
I've known about Slomin’s for a long time, since I interviewed with them to work for their company. We've just started using them and we got their basic package with the cell transmitter. We had them take over our home security service because of the cost. The salesman was good. I knew both the salesman and the installer previously and I had no problems with them. I talked to the rep, Mike, occasionally. My wife feels safer with the security device. My only concern is that I'm a little disappointed with the central station on my doors that are supposed to be instant. But otherwise, it turned out good with them.
Dale, thank you for the review!
My experience with Slomins has been very good. We learned about it from a neighbor who had a system put in and then we also had ours installed about two months ago. We’ve definitely feel safer and have peace of mind having it.
Steven, thanks for the review and we appreciate the feedback.
We've been using Slomins' security system for 20 years. I spoke to the guy who installed the system and he was professional, and he answered my questions as well.
James, thanks so much for the review!
I've had Slomin's Alarm Systems for 20 years. I waited for their installers and once they came, they went right to work and did what they had to do. When they were done, they cleaned up after. They were also professional, including the manager who came. Anytime I had a problem, I would call and their team would answer the question and help me through it.
Chris, we appreciate the feedback and review!
I had Comcast as my home security provider before. My mom told me about Slomins Alarm Systems and Comcast didn't have the features that Slomins had so, I switched. The installation took about an hour and everything went through fine. I feel safer now and the system is louder than the other alarm system I had. I've had their service for two months now and I've had a great experience.
Tyra, we are glad that everything went so well!
Job half done! Wasted a day and didn't complete job because parts were out of stock after I check two days prior that everything was ready to go. Also could have placed new box in same holes instead of me fixing the wall.
Denise, we appreciate your feed back and would like to help resolve the issues you are having. We will be in contact with you shortly.
I don't remember the technical names. Came out to install my system. They was nice and l enjoy talk with them. They help me a lot. I thank you for send me two nice man's out here. I will enjoy have this service with you. I like and l known l going to enjoy this system.
Carolyn, thank you very much for the review!
I had a previous security system but it’s old and it didn't do what I needed it to do as far as technology goes. And so I got Slomin’s and have had it since August. The gentleman who installed the device was very nice and the reps were absolutely pleasant as well. I had to call them because of a $50 bill for the City of Philadelphia which I had already paid. Since installing the device, I definitely felt safer and got peace of mind. Overall, Slomin’s is a great company.
Melissa, we glad you feel safer and appreciate the feedback!
The amount of time that is asked of you to wait at home for the installer is ridiculous. I was not given a time at first and after pressuring customer service they gave me a 5 hour window to which they showed up at the end of that window. I was also never asked about a security word and was assigned a random word automatically.
Nicholas, glad to hear that we were able to help solve any issues you may.
We have been with Slomins Alarm Systems for a month. Their salesman came to our door and we switched from ADT to them due to money. Installing the system was nice, clean and fast. My overall experience was pleasant.
Richard, thanks for trusting in us and your review!
We had our equipment upgraded and, as usual, the technician was fabulous. He happened to be the same tech that did our initial install in 2009. We will continue to recommend Slomins to our friends. Thanks for being such a good company.
Kimberly, thanks so much for the review!
I had Slomins for over 20 years at the old house. We moved to Jersey and I picked them up here. They were good in the past. They had some commercials about a free camera and I was hoping to get an upgrade since I had them for 20 years but I didn't get that.
Michael, thanks for the review and feedback! We will be in contact shortly.
We put Slomins in our home two months ago and it was fine and they had a fast response when I goofed. I opened the door and before I could shut it, the phone rang. The only problem we have is it’s been a couple of months now and we haven’t gotten a bill.
Sidney, thanks for the review. We will check that out for you and get back to you.
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