Slomins Alarm Systems

The people that came out to do the install were really very nice. I love technology but I’m not so good at it. So, they explained everything to me. I installed some cameras over here and I didn’t know too much about the cameras, and so my fiancé who's in the Middle East told me to send the information to him in order for him to verify to see everything was doing okay. The installer sent the information to Afghanistan. It was amazing. Everything was done exactly the way Eric wanted it. It was really amazing. And when the installer came over here, I didn’t have the one from the door. So, he was telling me and I said I wanted it. I am so grateful. And the cameras were beautiful. I am really very happy with the service from A to Z. It’s like they put all the great people and they put them to their company.

I was so satisfied and I was like so surprised because I didn’t know what I was getting into. I know we wanted the cameras, but my fiance and the installer got in touch with each other and I got exactly what we wanted and it was amazing. The system is amazing. I ordered something from Amazon, and I saw the guy coming in and he just came out here and put the package. Everything’s perfect. I check it in my phone. I’m waiting until Eric comes home so that we could put it in his phone, too. And I could not have a better service because Slomins tailor to my needs. Somebody sent in an email to Afghanistan just to make sure, “This is what we have and what we’re going to do.” That is over the step because I did not expected that. And Eric was so happy.

Then I couldn’t ask my father to do it again so I had to stay home while Slomin's fixed that problem. But then they left a big hole in my wall, which needs to be there in the first place, so I had to fix the wall too. The alarms should also have been attached to the window and to the wall. Instead, they had it so that you could easily pull it off. It was like Velcro and so my cats were flipping it with their hand and my alarm was going off. I told Slomin's I had cats and cats like to play with things so they shouldn’t have something that has a little wire either.

The other thing was that I needed to change something that everybody calls the delay from my side door to my front door. But Slomin's never made it the first time and all they had to do was come to the house and reprogram the box because I no longer had it where they could do it over the phone. My alarm kept going off because my phone line was always going out. So that wasn’t Slomin’s fault. But when I switched over to another company, I had Slomin's come in to put the delay from the side door to the front door and they couldn’t get to my house in time. I had to stay home another time just to get a minor thing. The guy who was coming in to do it, found out what was going on and said he was in the neighborhood but then he never made it there. The guy who did finally come, took five minutes to do it. So Slomin's needs some improvements along the way.

Lately I had a couple of problems with my password to get in. Still, Slomin's team resolved it. Thus far, I've never had a problem with the system's quality. It never goes off accidentally unless I accidentally open the door. Every time you call customer service, they're very helpful. They send me the bill for the monitoring every three months and I pay it. When I forget that the system is on and I open the door, the alarm goes off when I go in. Slomin's team calls me right away asking me if it's me. They would have a secret password and their reps would say that if I don't answer, they would send the police right away.

I like the features and they work out really good. I am happy with the cost, although my bill went up $4 a month or $12 every quarter for the update of the service, which is really not that much cost considering what I have. I can program the system off my phone or turn it off or check it, so it is really a good service. The night we got robbed, I was going around and putting locks on the doors. We didn't have anything that night and I figured those people would be back, so I set the alarm every night and if I step out a couple of minutes and when my teenage daughter is home. I am secure about it then and at least I know what is going on.

The radio show I listen to, Z100, advertises Slomins all the time so I made a phone call. The customer representative that I talked to was very polite. She gave me the contact of the salesman who would be coming to my house as well as a three-hour window. The salesman came right on time. He looked at everything and told me that I could absolutely use all the hardware that was already existing in the house like the window and the door sensors. He also looked at all the glass breaks and the basement sensors that I had and he was very upfront about how they might have to be replaced. He was able to give me a quote right then and there and I actually signed the contract before he left the house. I also took his advice to have the batteries of all the sensors replaced as he said that that would save a lot of time. I had done that the weekend prior to the installer's schedule. I wound up having 36 zones in total between all the windows and doors.

The guy who came to install my system was great. He asked me before he did the work and communicated while he was here. He used all the existing sensors and he replaced the ones that were not functional, such as the one in the basement. He also put in another glass break sensor, motion sensor, three fire sensors and two LCD panels. He was in and out of the house in less than three hours and everything went great. From the customer service rep to the salesperson to the tech, everyone that I dealt with from Slomins was very professional and communicated very well. They knew all of my expectations and they did a phenomenal job. I was very impressed. All three floors of my house are now thoroughly covered. The Slomins' app is also on my phone and my wife's phone, and it works fantastically. I have more features on my system and my monthly cost is right where I expected it to be.