Slomins Alarm Systems

I was given a date for installation. Only by my calling late that day did I find out that Slomin's changed the date without notifying me. A week before it took Slomin's 3 visits within 5 days to fix a leak from the boiler - which was originally scheduled three weeks out even with a service contract. If the boiler had been serviced earlier as requested and not given a date in February 2019 this could have been avoided.

I liked the time I had to buy my oil from Slomin's. They made me a good deal from home security and I've had them ever since. However, there came a time when there was a problem with my system. They put in a new "brain" for it. I spoke with sales and a salesman came to explain everything. Thereafter, they sent a technician who did the upgrade. He did a very good job and I was happy with him. Overall, the cost of the system has been reasonable and I've been happy with the service. I recommend Slomin's.

Both Scott ** your salesman and Walter your installer were very professional, easy to deal with and so far the service has been outstanding. The system is working as expected and I hope to be a satisfied customer for many years to come.

Overall, I was completely satisfied with the installation and upgrade. I was disappointed when the upgrade was done, I only received one panel and keypad. With my prior system, I had three keypads. My expectation was that I would receive at least two panels/keypads; which would have been similar to my previous system package prior to the upgrade. I have been informed by Slomins that another keypad is $200+. So, if I am upstairs, I cannot hear if someone enters my home through an unlocked door.

SLOMIN IS THE WORST! PLEASE READ BEFORE PURCHASING! My husband and I got Slomins when we saw they were new to the area. We decided to give them a chance even though in the past we used ADT. We immediately noticed that the equipment is was extremely faulty. The "touch screen" was ALWAYS off calibration. When we would touch the screen to put in the alarm code it would constantly choose the wrong number, therefore triggering the alarm! This happened all the time.

My installer Sal gave excellent service. He was professional, very experienced and very neat. It was a pleasure having him work in my home. He worked nonstop throughout many hours without a break. The finished product of the installation of 3 security cameras was perfect. And he set up our App and taught us how to use it.

I’m perfectly happy with Slomins. It’s my third property with the alarm system and so far I have no worries with their service workmanship or customer service. I have been a customer for almost 18 years. My parents and other family members has switch to Slomins.

Very easy experience for order processing to install to training to implementing. Neil my installing tech is a gem in the rough. True professional and very knowledgeable. The keypad is very clear and easy to navigate through the screen settings and operation. I like to check my phone for the cameras and motion detection of which is the main reason for the system chosen.

Tech ** (Omar) did a outstanding job, he removed an old system and cleaned up around it. Once he was completed he explained the system to me since it was new for me. He also suggested something services that you provide that I will be looking into.

System was upgraded to wireless and windows were added. We were also trained on how to use the new system and install application on our phones. The sales person, Owen, was very professional and the gentleman who installed the system was as well. He found an issue during testing and didn’t leave until he resolved the problem. We were very pleased with the service.

I’ve always had Slomin's for the last 20 years. I like the billing cycle of every three months and the price is reasonable. When my alarm goes off they immediately contact the police department. I called to be upgraded and they sent someone out who was very knowledgeable with what I needed. I can now see from my phone whether or not my system is unarmed. I didn’t have that capability before.

We are frequently away for extended periods and decided that we needed to upgrade our security system and add a freeze and water leak sensors. We have been Slomins customers for over 15 years and very pleased with their services but considered purchasing the sensors from independent sources. After much investigation and online searching, we called in Slomins to see what they could do and at what cost.

The technician (installer) was very nice and professional. He took the time to fully explain what he was about to do and answered our questions. When he finished he trained us in the operation of our new system and made sure we had a good understanding of its function before leaving.

The gentleman that did our installation was very professional and thorough. He explained everything and went through the demonstrations. I am very happy with my system and this is the third one because in the order 2 instances I was promised one thing and received something else.

I wanted a new security system, and I liked the quality of Slomin's equipment. They also have good customer service and they're very responsive. The installer did a great job, too. I’m happy with the features offered with the system, and the smartphone features are easy to use. I like it a lot. I feel more secure since having Slomin's, and I wouldn’t hesitate to recommend them.

I have been a Slomins customer for nearly 20 years. My secondary keypad was acting up. I was first told it was a firmware update issue. I was then told that it was because local cell towers were upgraded to LTE and I would need a new radio. I was told the price was $150 for replacement but because I was a long time customer, it would be $27. I have the service contract, but was told upgrades are not covered. As a matter of principle, if they were willing to waive most of the cost, I wanted the full cost waived since (1) I’ve had the service for so long, and I didn't ask for the upgrade. I was told it was required.

The two gentlemen did a great job, very professional. Overall I am one hundred percent satisfied. The system is very easy to use. They explained it to me very well. This is a fantastic product. I feel very safe with this product.

I had my unit installed about 2 weeks now. Works great for what it is. They ran wires through the wall and did a clean job. We had one motion sensor, one glass break and the controller main unit. Might get some other stuff down the road.

Like upgrade very much because it more user friendly. I no longer have to change batteries. Also like the fact that I no longer have to clean the keyboard. This system has cleansing option built in. Also like having the delay option when you are entering or leaving just in case you are held up for a second or so. Vast improvement from the older system.

I was with ADT for about four years and I called them because I wanted to find out how I could replace the battery in one of my units. Their customer service department said, "Oh, no. We can send a technician for $49. And they can replace it for you." And I told them, "I am a long-time customer. And if you cannot do that as a courtesy, I don't want to be part of you." Also, their prices keep going up every year. I got tired of them. They're too big. I run a family-owned New York company, and I've known Slomins for a long time. I decided to say goodbye to ADT and I switched to Slomins.

Very satisfied with the installation. The technician did an excellent job. Great workmanship. Great customer service. Help with any questions. Service is the extraordinary and the security is mind-blowing. Feel safe with an up to date system. No pressure sales call and the salesman was very efficient.

Regrettably my phone did not have enough memory to support the app. viewing live feed from camera. Tech installing system indicated I needed an additional card. As I am 80 years old, not tech savy I requested he advise me exactly what was needed. He indicated he would get back to me. Have called today 11/5/18 for tech support/call in to R. ** rep who sold system, tried to contact tech (Anthony). Nothing. Need to know what I need to get and have tech service come out and install the remaining software on my phone. I need help.

The entire setup from start to finish was handled in a professional and courteous manner. The sales agent was the best! He made sure and my needs are met. I would certainly recommend the entire team to friends and family!

We had Slomins for a number of years before deciding to move to a new home. We had gotten installed a keypad that was stuck to the wall which I could not remove prior to vacating the home. I had called Slomins on the day of the move closed my account and got a manager to approve that the equipment was not removable and I would not be charged for it. Subsequently I received a bill in the mail saying I had a balance due on the account. I have called 3 times and every time a new customer service rep reviews the case and says the account has been closed and nothing due after manager sign off. However the bills keep coming saying I owe them and now I have a letter saying they are referring me to a collection service. This after being a loyal Slomins customer for over 10+ years. Terrible experience that I am now very frustrated with.

We've used tons of home security systems all over the country. We struggled first with people coming in, trying to put their systems here. It was insane because every time somebody comes in, we have to stay at home and wait for them. But this guy, Dave, from Slomin's, came in and he was brilliant. Whenever I do anything, I ask for him to come and be here. He really knows what he’s doing.

I’ve always had a home security system in the past, and with my experience with Slomin's, I opted to use them for a house I just recently bought. I called up to let them know I had a new house and wanted to re-engage and then we set up an appointment. The guy that installed the system was very helpful and he explained everything to me. He did the installation in two hours, he was in and out, very clean, and everything went well. I got the same features that I had in my previous home, and then I added one extra motion detector. I also liked the key fob and the app, and I might get those as well. Those are both definitely useful. Overall, it's a good quality system and I've had a good experience.

Everything went very smooth from signing a contract to installing and fixing the old alarm system to a real testing. Mr. ** the sales rep was great. He answer my questions and professional. Technician also was knowledgeable. I am very happy with service. Thank you guys.

We decided to switch to Slomins a couple of years ago. We read through the contract, or thought we did. Turns out we did not have C02 or Fire Alarms. We found that out when we had an alarm go off (standalone fire alarm) due to burning something. No call, so we called them and they said 'nope you do not have fire'. You can add it when the contract renews. Then we decided to cancel the contract and find out it is a 5 year contract. So buyer beware, make sure you understand it is a 5 year contract and make sure you specify EVERYTHING you want, do not assume anything with them.

Work was done quickly and without mess. My only concern is that I would have liked to have the doorbell camera installed but did not know that my doorbell needed to be wired. But the external camera works great.

The experience from beginning to end was very smooth. I gained a lot on information on how everything works. It was definitely very clean work as he moved around the house. I would recommend Slomins for anyone who would ask.