Slomin's Alarm Systems Reviews

I have been a customer with this company for the last 4 years. I have also expressed multiple times over the years my dissatisfaction with their service and additional hidden fees when you need a repair on their outdated equipment. Do yourself a favor and move with the times. Get a more reliable security system with better technology and cheaper annual monitoring fees. I'd rather pay the "termination" fee today than have Slomins' unreliable protection moving forward. Their app stinks, customer portal stinks, customer service stinks, equipment stinks. The only positive thing I experienced during my time as one of their customers was the pleasant salesmen who conned me into a 5-year contract. Ring, SimpliSafe, Nest. These companies understand the industry and are far more superior when it comes to tech. Do your research before getting stuck in a bogus long-term contract with companies like Slomins.

I had efficient service and overall experience with sales and installation was good. I would recommend to a friend. The sales listened and helped us to find relatively complete and satisfied solution. And installation was quick and gave us thoroughly training.

We bought the house about 10 years ago, and we had ADT. I wanted to get another alternative because ADT was getting too expensive and Slomins offered the best alternative in terms of the same type of coverage at a lower price. Their customer service on the phone is very good. In terms of response for alarms, they call right away and check on you. They make sure everything’s okay and they also make sure you give the password.

I got a home security system for the protection of the two of us in the house, to make sure that our safety is there. We wanted to have something reliable. The people at Slomins were very friendly. We were able to read their lips and there was no communication problems. The installation was awesome too. The techs were wonderful and they did a great job. They were very patient until they were done that day and they had no problem explaining to me the instructions -- how to set it up, how to change the clock, and all of the user guide things. The system is excellent. It’s good quality, and their smartphone features are awesome.

We moved into our house about a year ago and ADT was already there, which was fine, but they didn’t upgrade anything. We were new customers and were difficult to work with. I called a few companies and Joe from Slomins came over. He was great. The installer was here for two hours. He was super nice and set up everything pretty quickly. The security is a lot better than what we had for sure. It was nice that they explained everything to us and gave us what we wanted, not just what they had to offer.

The only complaint I had was there was a very big mix-up with the billing, but Slomins straightened it out. However, it took two months to get it straight. The first month, they agreed there was a mistake made and they said they would correct it, and then I got a bill in the mail the next month that nothing was taken. It was $200 more than it should have been and then they adjusted it for the next month. That was the only problem. The system itself is fine. It's easy to work the keypad. I got more than I had from my last alarm that was set up. I'm very happy with Slomins.

I have had Slomins Shield for over five years. They are always professional, courteous and knowledgeable. I have been a customer for over five years and recently re-signed another contract and had two more pieces of equipment installed. The technician that installed my video doorbell went over and beyond for me without me even asking. I always appreciate the customer service and I know I’m in good hands.

Great customer service from the initial appointment to the installation!! Friendly and courteous staff. The introductory appointment was fast, informative and Steve was very knowledgeable of the product. I would definitely recommend Slomins to friends and family. I give Slomins FIVE STARS!!

I received my refund today 3/26. Resolved. Thank you

I accidentally set off the alarm when I opened the door. As I was entering data into the system, Slomin called immediately and asked if everything was ok, etc. I would recommend Slomins to anyone. I had very good service. Thank You.

The tech was on time, very professional, friendly and cleaned up when the installation was completed. I have been a Slomins customer for years and every time I have needed them they did a great job and I highly recommend the company and the alarm system. It is easy to operate and works great! Thank you for the excellent service.

The only thing that had been promised and couldn't be delivered was the video doorbell. Since we specifically said we needed wireless I don't know why the sales person said we could get it. Happy otherwise. The new system is much easier to navigate than the old one, and we basically just needed to upgrade the whole system to wireless because we are renovating. The technician was thorough and able to hook up everything except the doorbell.

Very happy with the install of smoke detectors and CO'S. The technician worked for 3 days in my house and went beyond the call of duty. I would definitely recommend Slomins to anyone who wants reliable and professional work done.

Slomin’s has solved all the problems that I've had with my home security system. Everybody, from the installer to the representative, is very professional. The cost is a little high but it’s not much higher than my previous company and at least, I have a system that’s working. If someone has two of their options, maybe they can give the third one away for free. Other than that, everything is working fine.

Joe who came to install my alarm was spectacular!!! Excellent. The very best. I should know as many men have come over the years to work on my alarm but none were as knowledgeable as Joe!!! He explained everything in detail and discussed with me what kind of support from the system I needed.

Although it was a false alarm with me accidentally pushing the key access button, the police came 3 hours later to double check. I recently found out at the local 75th Precinct meeting that police will check the house even if the alarm goes off accidentally on their time. And if there is a crime in progress will act immediately. Is this true?

Totally Satisfied, and the system works well. The service technician was very helpful on breaking down step by step on how to work the alarm system. Since we had the system and viewing the camera is our best friend letting us know when someone is coming.

We recently upgraded our security system to wireless. We have had Slomins system in our home for at least the past 15 years and have had minimal problems. When contacted with an issue the response was almost immediate and fair.

I had an upgrade for my old system, the salesperson, Grayson was great he made sure that I got just what I wanted, he's the kinda of guy that you feel like family when you meet him, very personable. The same with the tech who did the installation, His name was Shavron (if I spelled that right) was very personable, great sense of humor and definitely knows what he is doing!

We tried a different alarm company but I didn’t like what they had to offer and the way it worked out. My alarm system broke so we opted to get a new one. The gentlemen from Slomin's Alarm Systems were terrific. The gentleman who came to see us explained everything and he wasn't pushy. He was very nice and wonderful. Then the installer was super, too. He explained to us how to operate it. He was neat and clean. There were no issues and I was very satisfied. So far, the system is great.

Tell them that pricing is good for the service and that they have many things to pick from as far as what they are looking for. Also that they are very good with their customer service. If there is a problem with your service or you do not understand something they send a tech at right away to help you.

So far we are happy with the service provided. The only hiccup was during the installation when it was requested to receive a phone call prior to arrival of the technician. This didn't happen which resulted in waking up our 15 month old daughter and really upsetting my wife.

The salesperson was knowledgeable and helpful with our questions and concerns. Installation was very professional and done well. No problems have arisen since then. The plan that we have is just what we need. Well done to date. Thank you all.

I have a hard wired system. The repairman placed wireless replacements. The replacements DO NOT WORK. If there’s an existing hardwire why wasn’t it utilized??? Another day waiting for repair... Completely unfair! Please call me. Rectify this unfortunate completion. Thank you.

Great value for your money plus less expensive than ADT which we had for 6 years. Salesman was not a pressure to sell salesperson. Free upgrades which ADT would not offer me until I decided to cancel. I got more features with Slomins including 2 outside cameras and a doorbell camera. Seems to be a good choice.

This morning, I was assisted by a young lady at Slomins who was breathtakingly nice. She was very knowledgeable and informative. She assisted me with such professionalism and patience. She clearly was committed to seeing me satisfied and made accommodations to effect it. My overall experience with Slomins has been a very positive one.

Slomins Alarm Systems had the best price and what they had to offer was exactly what I needed. And more than anything, I love the sales rep. She was awesome and very down-to-earth. And the guy that came out to install everything was super cool and easy to work with. Everything was already installed and the system is good. I was just starting the service back up.

We all sometimes have some awkward and unexpected situation with a company that provides us with its service, after all We are human and not perfect. But when a manager is informed and act quickly, and truthfully solves a misunderstanding, you know you were always in good hands, there, and You will be in the best hands. Thanks to Gary ** Customer Service Manager Slomins Inc. for your professionalism and good customer service.

I'm going through a divorce, and I had to get the order protection. The assistant district attorney told me to get a camera system. I called one of Slomin's rep and he sold us and we purchased the system. It was expensive compared to other companies but I love the system. I wouldn't trade it for the world. We pay monthly maintenance fee. So, anytime we need anyone to come, they're available or helped us online.

I have three cameras set up and monitoring for my office as well as an apartment space. I had trouble with my camera’s not recording and I sent a request via my mobile app. A customer service representative named Nicole reached out quickly and fixed my problem within five minutes. I am so relieved. The installation of my cameras and system went on smoothly as well.

I heard about Slomins Alarm System on the radio and I just gave it a call. For safety reasons, I decided to go through Slomins. Their customer service was good. Their rep set everything up and showed me how to get to everything. The system was really good. Everything was included and I appreciated it. The smartphone feature was good too. I have the camera. I wish it'd record things without me having to record it. But I like it.

Slomins Alarm System is the best. It detects all the motions and so far, everything is working good. Their sales rep was great.

So your people are good And being it was an upgrade I thought it would have been nice if my sensors were replaced being that they are 20 years old. Having said that it is no one's fault but mine. Your salesman has a job to do and I should have been more aware. Your installer #** was a pro who made it look easy and answered all my questions. You should be proud to have such a good employee. I know it is a business but having an existing system instead of a new install should have warranted a few new items beside smoke alarms.

Our old home security system was outdated. It was through the phone lines and we weren't even using the alarm. I was always getting a trouble on the alarm and if the power went out and something happened with the phone line, then the alarm didn't work. We got Slomins and we have no problem with them. We were very interested after the representative explained everything. Then, everything with the installation went very smoothly. The guy was very nice and he knew what he was doing. I have my mother here at home who has dementia, and she was following him all over and asking him all kinds of questions, and he was very patient and polite with her. He was very good. The features that are offered in the system are very good as well. It is even a much more user-friendly system. And whenever we had a problem, we called the customer service, and they came right out.

I called the main number and spoke with a women named Joanne. I have two alarm systems and was having trouble with the app. She was short and rude with me from the beginning. I understand it may come easy to her but I was having issues. I run a large trucking company and for someone to be so rude it would not fly in my office. The people who installed the system were perfect. Joanne not so perfect.. Sorry Joanne!!!!

I had another alarm company prior to Slomins which was the first one and they sold out to another company. They never told me. So, when I had a problem one time, I called and they were not available. It was like a nightmare. Then I decided to get rid of them. I was without an alarm for two years until I was watching TV and I decided to give Slomins a try. They’re local. The technicians are all over here and all I had to do is call and they’re here for me. I love my alarm. Their reps are all amazing.

We've had a Slomin’s for a long time now, about 20 years, and the reps were good and professional. We got the new up-to-date system. So the pad itself is very easy to operate, not like it was before, with the battery and everything. The new system can talk to you too – “door close", "door open", "alarm set", "alarm not set”. The experience is very good so far overall.

Slomins listens to my needs and requests. I work in my home and that’s why I need to have a company to listen to my needs and be precise about what I’m saying. The alarm goes on and it goes off. It works, so I’m happy with that. I’m not happy with the cost of fuel and how my oil burns, though. But the reps listened to everything I said, and they investigated. I had a lot of problems with leakage of oil, and they went to my oil tank and fixed it. There's also all the noise that I’ve been hearing, and they tried to fix that as well.

Slomins' rep was very clear and concise, very detailed, easy to work with, friendly, and nice to have in your house. I like Slomins better than the alarm system I had. I like the updated technology. It's very easy and simple to use. The installation also went very smoothly. So far, I'm very satisfied with the system. It's kinda interesting that I have consistently used the stay button in the evening, where before I kinda got out of the habit of using. Everything's perfect.

I have had Slomins for most part of a decade and had no bad experience. I called slomins for their free upgrade of system and a salesperson came out. He told me that the upgrade was free and never mentioned that there would be an increase in monthly charges. I was paying around 28.00/month. Since I signed a new 5 year contract, they raised it to 33.95/month for the same monitoring service. When I called, I was told basically, "Too bad you signed the new contract." I won't be renewing the contract when it expires.