Slomin's Alarm Systems Reviews

I had Slomins for over 20 years at the old house. We moved to Jersey and I picked them up here. They were good in the past. They had some commercials about a free camera and I was hoping to get an upgrade since I had them for 20 years but I didn't get that.

We put Slomins in our home two months ago and it was fine and they had a fast response when I goofed. I opened the door and before I could shut it, the phone rang. The only problem we have is it’s been a couple of months now and we haven’t gotten a bill.

I have Slomins' home monitoring service and installing the security device was easy and smooth. I once accidentally set off the alarm and they were very quick to respond. And I appreciated that. I feel safe simply having an alarm service, so it comes in handy.

Had salesman come over. There were two people came. They told me all about alarm and it all sounded good. After install the key pad never had the right weather. It says 12 degrees every day. The install man did not have stickers for the windows. So I called the salesman three times. Every time he said no problem. To this day I do not have them. Finally I called office again and some girl told me she would send out five. That's the most she could do. I called the office at least five time of the keypad not working right with weather. The salesman selling point was I was getting a weather read out every day and that sold me on buying it and not the other company. Today is August 29 and if not working by end of month you will have to take system out. The install man blamed the Hicksville office and the Hicksville office said it was the install man. The whole experience sucks. Wish I never bought it.

We've been using Slomins for almost three months now and I’ve been calling on my bill to come and pay what’s due. When I finally received it, it’s cheap and prompt when it's supposed to be. Also, the installation was cool, quick and professional. The installer did what he had to do and left. Everything works so far. I got daughters and I feel safe when I'm at home and I could leave with ease and come back.

My experience with the new alarm system has been nothing but disappointing. We are Slomins customers for 11 years. We were told that we were getting a new free alarm system and never disclosed that there was a contract or additional fees to get the remote app. Our billing has been messed up. I've had to call customer service three times and now the fourth. Our new alarm was installed and a home phone does not work and no one has showed up to fix it. We were never trained properly on the new alarm system. And when we asked for the new camera the indoor camera that supposed to be free we were also never told that there is additional monthly fees with that as well.

My nearly 20 year system was upgraded and a flood sensor added, the technician did a neat job and was very professional. Have been very happy with Slomins service for nearly the past 20 years, would definitely recommend to relatives or friends looking to install a security system.

We were not 100% certain that we wanted an alarm system. We had a limited budget left as this is a new home we are just completing and funds are minimal at best. A Slomins rep came out and after going over everything with him, the equipment we would need, the costs for this equipment, we decided to go ahead with it. This despite the fact that we really didn't have the extra funds to do it but we thought our family's security was worth trying to make this work.

I've had my system a little over a week, the technician never tested it so it doesn't let us leave or come in without alarming. Anytime I call the customer service people are unfriendly and give the least amount of info possible. Not happy.

As far as security, we’re not really out in a bad area. The way my house is set up, I can be home and nobody would know it, and I’ve lived like that for 30 years. But my husband works across the way and there was a disgruntled person over there. We have a lot of expensive stuff and I have a lot of guns, and we didn’t need him sneaking over here and getting in to anything, and this led us to put the alarm system in. I called a couple of alarm system providers, but their prices were astronomical and their reps were very pushy. So, I went online to find the security provider that was supposedly the best one out there at the moment. Slomin's Alarm Systems was further down from that company and I’ve not heard really great things about ADT in my area, but I decided to give Slomin's a try.

Love The way I can turn it on and off from my iPhone. My family feels safe at night when sleeping and so do I. We went to the Beach the other day out of town and had no worries about our Home. So many things go on in the news nowadays you would be wrong not to have a Alarm System in your home. Can't wait for my cameras to be installed. They are able to live viewing and cloud storage with motion detection and notifications. So excited to have and be able to check when packages are delivered. Slomins is the Best.

The installer was great. But it was never communicated to me that it would be a 12 hour job. He had to stop because he needed a second person. But they suppose to be coming back, but I have to call and schedule. So I felt the process wasn't communicated to me.

We have been with Slomins for less than 6 months and I have to say that Petro was right when they said that "they are sorry we are moving to company whose service is bad". First. We tried logging in on the online account. Every time we do so we always end up calling support because there is always an error. Once logged in I noticed that the account automatically logs you out when you click on the button "My Account". It does not make sense that after logging in - it logs you right out. Why even put the action button there after one is logged in? I find it Inconvenient and useless.

Having trouble getting used to alarm. Triggered alarm several times letting dog out or to get mail. Having the alarm will ease my worries when taking vacation. I will check with my homeowner's insurance. I was told you can get a discount, another plus. Thanks.

On August 3 2017, I called customer service 3 times. Each one I spoke to gave me a different way to solve the problem. Two of them were rude and difficult to talk to. I call customer care spoke to Michelle, she is wonderful. Help solve the problem in 3 minutes. She is great!!!

I had ADT before but Slomin’s provided a better rate so I switched and used Slomin's for 10 years in my old house. Now, I moved in a different city, in a condo in a gated community with a 24-hour security guy, and I still have them. I still wanted them because I trust them so much. The installation was awesome and the guy was very helpful. I have the digital lock at my door so he showed me how to do it. Also, I am really happy that I can put the alarm on and off with my phone, which is an awesome option. Slomin's is great and I'm really happy with them.

I contact Slomins home security for service on August 6, 2017 and met with the salesman about their services. In the end I signed a 5 year agreement not a 3 year agreement as quoted. There was a install date of Aug 9 2017 set for after 2pm. I took a 1/2 off work so someone was home for their tech. At 430pm I called my salesman to get a response of, "You didnt meet the credit qualifications so there isn't any install". I was like what... I called their so called customer service only to get hung up on once by a lady, I was prevented to speak to a supervisor by some man on my second call and on my third call I finally got a lady named... to help get through to Brendand a supervisor who could only apologize and said he'd refund my 96.00 ASAP which translates to 3 to 5 days.

I have tried reaching Slomins by phone and by letter and have gotten no response regarding my senior mother's security account. Over a year ago she attempted to upgrade her system and the service people that came out to the home were unable to activate the desired services, specifically video cameras. Over the course of the next six months or more of trying to work with Slomins, they advised her to purchase a new modem, to purchase other equipment in order to have the system work properly, and eventually, they just failed to respond to her. When she didn't try to deal with Slomins customer service, she got nowhere.

I have Slomins Alarm Systems since May. Their price was more reasonable than everybody else out there so I went with them. Installing the security device was great. The technician explained everything to me. I like the screen where it tells me that the door is open or closed. It’s touchscreen and it also tells the weather. But I thought I was going to get the door panel which comes with the little numbers and can be unlocked with my phone on the door knob. They told me I didn’t get that because I had the camera and I got confused with that. Also, I was having technical issues with my security system and it frustrated me.

There was a major snowstorm coming the evening he came, and this did not affect the great job or customer service we received! He was here promptly and installed our alarm system quickly and efficiently. He answered any questions and provided us with all the necessary information we needed. He did a great job!

I was told by your salesman, I didn't need glass break or window alarms and that cats would not set off new motion detectors. On installation day, Josh the installer came out and told everything the salesman said was wrong. He worked with me and got the problem resolved. Josh was very very helpful and made sure we had what we needed. He is a very dedicated young man and should be commended.

We had a dog for many years affecting how we used the security system. In some ways, the dog not only replaced what the security system was made to do, but the nature of animals are that when left to themselves, they will find ways to trigger the system. We used our security system, but not very effectively. With the dog gone, I felt it was time to re-adjust so that we could effectively use the monitor security system in light of our present situation. I suspected that the industry had changed a lot since my last update. This turned out to be a huge understatement. The industry is completely different! The agent went over my options, the technician updated the system and patiently went over its effective use (including reminding me about long-standing features I had forgotten). It was obvious that the technician anticipated my needs, setting up the system the way I wanted even before I told him. I have been using my security system effectively ever since.

This company has very knowledge techs. Chavon, explain to me and my husband how to work this new alarm system, camera also rich. Came over the next day and explain to us why our camera wasn't showing through our phone. He fixed that, Slomins shield has a Great team. We are very happy with this company.

Tech came to install my alarm. Was cool but could not finish job. Did not have ladder tall enough to get to second floor. So could not put in video. Then called about some things that was to come with system. The person on the phone very nasty not helpful at all. Don't go with them. They suck. Never going to be right and I have to pay them to be nasty. We will see. Don't use them...

Very happy with my upgraded system and the monthly monitoring fee. My old alarm company couldn't even compete with Slomins rates AND I got camera and options on my iPhone which the other company couldn't offer nor compete with... Would definitely recommend.

Customer service and the technicians working on the installation were extremely courteous and informative. The upgraded security pad is easy to use, and has all the information a customer needs. We love the capability of using our cell phones to turn on/off our security system, as well as the ability to use the key fob.

Slomin's sales agent Joe was very professional, courteous, and patient. He even followed up to ensure that I was please with the install. The Installer was efficient, professional, and patient. I am very pleased with the system, and of not being too tech savvy, I am easily able to navigate this system.

While I am content the issue has been resolved, I do not feel like you did me any favors. It took almost a year and a public posting to get a resolution, for something that could have been resolved the first time I made an inquiry about a change in my contract I did not want and was done by a deceptive sales rep.

We are extremely pleased with the excellent work the installer, George **, did with our 2 outside cameras. He was so friendly, knowledgeable, and worked very hard by himself for almost 6 hours. Thank you, George **, for your excellent service!!

Highly dissatisfied! Before installation it was noted that we currently have the ADT Safewatch 3000 system. The technician who worked on adding sensors to our system was unfamiliar with our system. After over 8 hours, our installation wasn't halfway completed. My complaint isn't with the technician sent who was very apologetic, it was with Slomins Shield who didn't make sure and send out a tech familiar with the system! The Slomins supervisor was yelling at the tech over the phone, hanging the phone on the tech. Highly unprofessional! I'm looking to cancel my contract!

The installation process went smoothly. The tech was efficient, thorough, and precise in every way; he was attentive to my suggestions and respected my advice. Thank you for such a great experience. Because of it, I am looking to purchase another camera and make many referrals.

From the start the sales rep was very nice and knowledgeable. He went through the process of explaining everything that we would need and can be without. The installation went well also. Receiving a text message that the guy was on his way was very helpful because I did not need to take a whole day off and stay home just waiting all day. He was very patient and also helped me decide where should I place all the sensors. He also worked hard because although it may seem as a small job, it took a very long time. Definitely worth it!

I wasn't sure about going with a company that not too many people know but I decided to try and I'm glad service was excellent. The tech that came Marco was very nice and patient. I had some problem with my WiFi but he kept trying and he did it.

As far as I am concerned Slomins is the best. Top Professional installers. Great attitudes. Great to Work with from sales to installation. I would use No one else and I would recommend 100 percent. By the way their system from camera to alarms work. Just great. Thank you.

System installed in 2013, all windows & doors and 1 interior live camera (did not have recorded camera as an option), and later added the text notifications. I hate the fact that you can't get pricing for anything online, you need to have a salesman visit. But that being said the salesman was very nice. Had to have 2 windows rewired as the installer stapled right through the wires ruining the connection (being woken up at 2 am in a panic from the alarm blasting afraid someone is in your house, realizing the zone set off is your youngest kid's room and freaking out!!!).

Sales was great, Stanley met all needs and exceeded expectations. He was friendly and provided just the right amount of sales and support. Greg the installer for the first part was fabulous. He was clean and courteous and was organized and respectful of my home while he installed. Customer service can not give me an arrival date for the cameras and rest of the equipment I ordered.

The cameras are horrible. They don't record people, I see leaves and lights at all hours of the night. When people come to the door or when I leave the cameras don't work. I don't feel safe that if a stranger came to the door that the camera would even work. I never receive alerts?? That doesn't work or is not an option. I was told I would get the camera I saw on the website. Not true. Again the salesperson lied to me and I should have known better when they did this to me when I moved but decided to give them a second chance. Cameras go out, record clips randomly and I am blown off when I call. This is insane from a security company.

Be aware hidden fees that they will charge you in the future and their reason is that it is in the contract and they will not even invoice you. And be aware when you sign a contract from an agent who will promise you that he will add extra sensor with no extra charge. Be aware you will see it after two months. When they have a problem with the equipment be aware it takes too long to take action. I should have never change from Petro to Slomins. Installation is so expensive it will charge you $105 per sensor.

We have been Slomins customers for over 18 years now, and had no issues with them until we tried to cancel services in February. It is now 6/27, and the account is still charging, and no one will cancel the account. We have called numerous times, each and every time the person answering the phone states they will transfer us to "cancellation department", and we never get there. We are always brought back to the same person who "cannot help" with cancellation. They state someone will call us back. Over a week later, we had a call from them, but it was 1030 am and no one was home. Called AGAIN today to cancel, representative on the phone tried to transfer my call to cancellation department... and they were not there. How does one cancel this account??!! Meanwhile, Slomins is still charging us, how can this be this difficult?

Needless to say I was FURIOUS! I took a day off from work because Slomins was coming between 1-5 pm. Mario shows up at 7 pm! I had to call Slomins at 4:45 pm to find out where crew member was. He is running late. Slomins couldn't call to tell me. I had to call! He gets here no SD card for camera. SERIOUSLY!! Everyone told me drop Slomins. Oh no I've used this company for almost 20 yrs. Mario was wonderful though... I just called to have camera installed - we don't have them in yet!!! This was a very POOR experience for a 20 yr customer!!!

The technician did an excellent job. He thoroughly explained the work he would be doing. He was quick, polite, neat, and very knowledgeable. He answered all of my questions. He made sure that I was satisfied with the alarm before he left. I would definitely recommend.

The tech installer had a couple issues but resolved them quickly and now we have the best security system in the neighborhood. NO ONE is gonna get in here without setting off an alarm. Thank you so much. Had ADT for many years but Slomins is a thousand times better.

Service tech very good. My problem is we just moved in to house and many things going on - painting, floors, electrician. Even though he explained the system we haven't used it because everything he said made sense but with all the things happening we still have no idea how to use it.

I paid for cameras and told the salesman I need them asap. He scheduled me for an install one week later. I was told the install was anytime between 8 and 5. I waited 6 and a half hours for them. Installer showed up with no cameras. He hooked up alarm and smoke detector. I told him I needed cameras asap and he told me they ran out of cameras. He does not know when he will get them in. I'm so upset. I need cameras and they had no problem taking my money but did not feel the need to tell me there are no cameras available. Now it's been 3 weeks. Terrible customer service.

We weren't pleased with the home security provider we had before. Our town is very strict with the permit but the provider never told us to file for that so we didn’t have one and they didn’t do it for us. We ended up ending our contract with them. And when my husband read Slomin's reviews on the internet and the people had a lot of good experience with their system, we decided to use them. Installing it was pretty easy. The person who came was very good, was very patient and he told us what he did. When I called their customer service to ask a question, it has been pleasant as well.

I've had Slomins Alarm System for seven years at least and my experience with them has been fine. But there’s been an issue with my account and the bill, so I’ve called them a few times. I’ve spoken to a few different people who keep saying they’ll follow up with me and get back to me for clarification. But then nobody gets back to me.

The whole process from beginning to end was wonderful. I had Slomin's for 20 years at my old house and I was thinking about another using a different company. Every company I looked into was not giving me what I want it and was so overpriced. So we decided to call back Slomin's and they came out and they did a wonderful job. Thank you so much.

I asked the representative to provide an update on the Camera option. He did indicate that service could be provided but did not include this in the upgrade of the system. Just the keyboard was upgraded. I was hoping to get an message with explanation why the camera option was not added to the upgrade.

I was very impressed the same outstanding customer service representative came to my home in 2017, who came when I purchased my Slomin's alarm system in year 2000. She helped us purchase an upgrade and the installer was outstanding too!

We needed to go ahead and activate the security system that was in our existing tenant space and went with Slomin's. They had to come back a few times during the installation and then there were some wiring issues, but we got everything cleared up. They were knowledgeable and also friendly for the most part. Our interaction was pretty easy having them being right next to us. Overall, everything was good. We've been using Slomin's business security system for about three months now and our building is more secure.

I’ve been very pleased with Slomin's service in the nearly 14 years that I've had them. They were offering free installation then and the people who I spoke with at the home trade fair were helpful. Installing the security device was very easy and the team was very friendly. A year ago, I started looking at upgrading my system and they had representative come but wasn’t able to offer me what I was looking for. The cost would have been too much to upgrade. I looked at other alarm companies and had an appointment set up with ADT whose customer service is horrible. I had to ask them to send me an email that would give me a clear idea of what the cost would be for the upgrade and they never sent me the email. They also charged about $90 just to set up an appointment. I had to cancel that but had to do it three times before it went through their system.

Nice to have the security of your product. It has been in my home 2 weeks now. It is easy to use. So far so good. I was recommended to you by a fellow attorney that I work with. Installer guy was friendly and helpful. He was courteous and informative. I hope to have many safe years with my Slomins Shield.

We are really happy with this service starting from explanation by your consultant to installation by your technician. We could meet two great person and get a reliable service. We are more than thankful! And of course looking forward to recommend Slomins to our friends or customers! Thanks for everything again!

Very nice salesman. Although when I asked about the house sign for the shrubs and the app I was told the installer would take care of those things. My wife was home when the installer came and he did not give us a sign for the shrubs or talk to us at all about the app. Now I need to spend my time to research all of this as well as emailing the salesman to get a house sign. Now I'm using my time!

I am very happy with my alarm system. Installation was quick and easy! The technician made sure to explain everything to me. Customer service is always great. They've been very helpful every time that I've called. It is very easy to navigate and operate. I definitely feel safer and sleep better at night knowing my children and I are protected. I would recommend it!

I was lucky when a salesman from Slomins came to my job and I was able to know about the company he represents. It was our first security service provider and we had it for three weeks now. During the installation, I wasn't home but somebody was there. They explained everything well so it was easy and simple. They came with one monitor and two sensors, one for the door and one for the window. Their customer service was excellent. I called them when I forgot something and they didn't make fun of me, they just helped me and that made me feel good. I work all the time and I'm never really at home and one time, I had a bad experience when I got robbed in my neighborhood. I felt vulnerable because the robbers might come again and I would never know since I wasn't there. Now that I got a security alarm, I feel more secure leaving my house. I would recommend it to a friend.

The customer service person was very clear and reassuring while explaining the procedure and coordinating between myself and the person who was at the site. His knowledge and advice was on cue, and made me feel confident in my decisions and choices.

When working with the salesman, I was told that motion detectors are fine for cats as they only detect motion from things 80 lbs or higher. I have had to have Slomin's back twice after installation to disarm the 1st floor motion detector and later the basement motion detector as my cats set both off. This has been extremely frustrating and each visit forces me to leave large blocks of time open for the appointments.

I've used Slomins for a month but like ADT better. Everything, like the app, seems to be better with ADT. It seems like Slomins has a very old system. Also, the installation experience was the absolute worst. They screwed up four times and charged us twenty times for things that we didn’t ask for. And it’s still not installed properly.

I wish the salesperson would have said that Slomins would make a hard inquiry on my credit score. I recently purchased a home and probably would have waited a bit as I have a bunch of hard inquiries on my score already. That is something I think should be explained by the salesperson.

He very professional & mannerly! I asked him, his age and he said he was 20 years old. I was proud of that, so many of our young ** men are incarcerated. He also seemed to be very knowledgeable of his job. He was very patient with me when explaining the system. He cleaned up his work area & was very neat. If possible I would like to set up an appointment for him to return. There is another panel in my home which needs to be disconnected. I was not aware of the other panel when the installation guy was at my home recently. Thank you!

Installer was very neat and professional, and very informative as to how the system works. He took his time showing us the different functions of the system. So far we are very pleased with Slomins and would highly recommend it to everyone!!!

The salesman was a complete gem. He was friendly and showed genuine interest in my home and its security. He answered all my questions and was very knowledgeable. The installation technician was quick and very polite. I was impressed by his knowledge of the system he was installing for me.

The service representative was very professional. His instruction very good. He represent the company very well. I believe he is an asset to your company. I will very happy to recommend the company to my friends and family. Good job. System is working well.

Our salesman was very knowledgeable and answered all of our questions. Our installer was punctual, knowledgeable, friendly and very personable! He explained everything we needed to know in detail and answered all of our questions. This is our first alarm and we felt very comfortable with it after installation. From what I understand, a good installer makes all of the difference in the service. So far so good. We are happy customers.

Wonderful experience with sales rep and service. They took out all of ADT butcher job, they put in a failed system. The Slomins repairman fixed it all. The new Slomins works just great. I'm very happy with the job they done. ADT charges a lot of money for very bad service.

My salesman, Steven **, was terrific. I was with a competitor for 4 years that did everything remotely. Steven took the time to understand my changing needs and recommended a number of improvements to our protection that provided greater peace of mind now that our kids are home alone for periods of time. The installation was flawless, everything was done as promised, the installer arrived timely, removed all the old equipment for me and left my home in good order. I love the new panel and the technology is clearly of higher quality than my prior provider. Steven did everything he could for us to keep our initial cost down, and our monthly monitoring expense is 25% lower than my prior provider.

I had a camera system installed on April 11th. It has not worked since then, and as much as I have contacted customer service and I.T., I have gotten nowhere. I have been paying for something that I do not have use of... I expected better.

A friend of mine recommended Slomin's alarm system, and I have been using it for about a month now. Their service is real good. They are very informative from the start-up, to the initial sale, up to the initial installation. The installation was very easy and self-explanatory, so it was really good. I feel safe with the system. Every time I go in or out of the house, I get a notification on my cellphone or an alert when my premises have been entered or my daughter leaves for school. I also like the camera features. However, I have a wired camera now and I'm still waiting on the wireless camera to be received and installed. But my overall experience has been really well and I would highly recommend them.

Somebody came and installed the Slomins security device for us. We had a very pleasant experience with it and we're very satisfied with the package we got. Then we recently called to have someone come back and put in smoke detectors and the team was very friendly. I certainly feel safer since having the system.

With ADT before, I was paying a lot more for monitoring and and I owned my own equipment. They wouldn't bring their price down. That's what motivated me to switch to Slomin's. I had a pleasant experience when the salesperson came to the house. The company only had to install the transmitter because I have everything else already set up so that went smoothly. The technician just had to go through some debugging of Slomin's hardware. With their security system, I have peace of mind.

I wanted an alarm system. So when I heard that Slomin's was good and they were having a special, it was appealing to me. They were very accommodating too so I went with them. The system was easy to install and everyone was wonderful. They took care of all my questions and every need. I moved to Jersey in February and I went right back with them for the security system because I had the same type of experience in Philadelphia when I had them. I moved to a safer place but I still wanted their system because I have a nephew that's on drugs and I need to monitor the system for when he comes and goes.

Slomin's is excellent. I can turn the alarm system on or off from my phone. When I call them for any question, they answered right away. They have been very professional and courteous. I was also very impressed with the installers. They came when they said and cleaned everything up.

As soon as we bought the house seven years ago, we signed up with Slomin's. The previous homeowner had a security system installed and Slomin's was able to use what they had and just started over with a new contract. They checked everything during the installation. We've had technicians before and they were good. When we first started, it was only the standard doors and windows. A month ago, we upgraded to the digital touchscreen, the wireless one and that's a new feature we really enjoy. We can also access it through our cellphones. It's convenient when you run out of the house and forget to turn the alarm on. At least, you can check and see if you did or didn't do it.

We use Slomins for our home and our hospital, and our experience with them has been very good. We were here for when they set up the alarm and they were very thorough and professional. They worked very diligently and got everything installed. We've been using them for about 23 years and we keep renewing our package with them because we trust them. And when they offer a good promotion, we realize that it's a good deal and we continue staying with them. We just got the two outdoor cameras and an indoor camera because recently, somebody had my key and I was afraid they made a copy of it. So, I thought it would be a smart thing to have the cameras outside.

From my initial contact with sales rep Anthony ** discussing my equipment update, to my dealing with the tech #** who updated my system, I am very satisfied. Great professional experience all around. Would highly recommend Slomins to someone looking for an alarm system.

Excellent service; I could not have envisioned a better experience from the initial phone call to discuss setting up an in-home rep visit, thru to account setup, installation and service; it has all been outstanding. Without hesitation, I recommend Slomins Shield!

When we moved in here 33 years ago, my brother-in-law was using Slomin's for oil, and I've been using them from the day I moved in the house in 1983. I also have a primary security package from them. I had the device installed five years ago because I wanted to feel safe in the house, and Slomins did the job. In fact, they did more than they even said they would do because it was a harder job than they expected, but they didn't charge me more. They just included it and I've been with them ever since. I feel that they're very good and I'm very satisfied with their services so far. Their sales and service people are all very efficient, nice, and polite. It's very easy to deal with them. They do what they say they will, and they tell me what the prices of everything are very fairly. Also, they give me an upgrade every five years.

I'm 100% satisfied with Slomin's. I used them at my previous address and I'm still using them at my current one. Their installer was very helpful and very kind. He was on time and he was perfect at never walking on my rug. Then he had one of the shoe pad things to put over his shoes. He listened to all my concerns and he did what I wanted to get done. When there's anything that needs to be taken care of or fixed, Slomin's always send a technician to take care of it and they do a really good job. They were also good at when my husband has his little ups and downs with the security. I can be in my home without worrying that someone's going to break into it and not getting help being sent to me. Slomin's is the best security system to have in your home. My experience with them has been great and I would recommend them.

I'm very satisfied with my experience with Slomin's. I signed up for their takeover package with regular monitoring and they used my existing equipment. I was with ADT before, but their service was horrible. Slomin's is a million times better so far. They answer questions, show up when they're supposed to and do the right thing. Marty, the sales rep, was very knowledgeable and their installer also went above and beyond. He was here eight or nine hours. A few of the receivers on the windows wouldn't work with the new system, but he did the right thing and didn't charge us for them, although he got permission through somebody. Since getting Slomin's, the alarm's no longer going off at 3:00 AM for no reason.

I love Slomin's. I used ADT in the past but Slomin's is 75% better. With ADT, we could hear a little beep when the door opens so sometimes we won't even know if someone comes in but with Slomin's, we can clearly hear when the door opens so we absolutely know when someone enters. When I had the ADT, I never armed it but since I've got the Slomin's, I arm it every night and every time I leave the house. I feel safe both when at home or not. The system is great and I'm grateful I have it.

Signing up with Slomins was convenient and I also liked the offer that they were running at that time. Installing the security device was very easy and the installation team was very professional. They cleaned up afterwards. Everything has been in working order, and I've been happy with Slomins since I got them 5+ years ago. I have more peace of mind. Their customer service is always wonderful and they’re very prompt. I was off contract for about 2 two years but I never left them. In fact, I just renewed and they offered me little incentives. I am very satisfied with them. They are a very good company.

I had Slomins' alarm system before but I switched to Comcast. Their security system had cameras but it's all wireless and I had to replace the batteries every time I turned around. So I went back to Slomins since everything is in the wall and everything is on a fixed system. I don't have to worry about anyone cutting the alarm system too, because if they do, it'll trigger the alarm. I also have a key so I can simply press it to set my alarm on and off. I like that it chimes so I'll know that the alarm is on and chimes double when the alarm is off. But Slomins' surveillance cameras are overpriced way too much so I didn't get them. Another thing is that the keyboard could be a little bit more updated and wireless. But I still like their system and I'm satisfied. My wife also feels more secured having it. I would recommend Slomins.

I never respond questionnaire but I felt I should. I have always been very impressed with my alarm system and the personnel that I talk to at Slomins if I ever had an issue. Last week there was forecasted a "major" snowfall for the area and I was scheduled for the install on the day it was going to hit us. Sunday to my surprise I had received a phone call asking if they could install on Monday. I was really impressed. I thought I was going to be delayed at least a week because of the snow. They were able to work around my crazy schedule to accommodate me. Eric the alarm installation tech was very professional. He instructed my wife and I on how to use the new keypad was very informative. In short I just wanted to say thank you for employing good people. From the person that I spoke to about scheduling to the install tech. Very professional and polite. My wife and I feel safe knowing that we have Slomins looking after our house!!!

It was very easy to order Slomins shield. The sales person was very nice giving good information without being pushy. I received confirmation when the tech person would be at my house to install the unit. The tech installer was extremely nice, very informative and took his time teaching me what I needed to know. So far I am very pleased with Slomins.

From initial consultation through installation and everyday use, Slomins has been great! Every aspect went smoothly and everyone we worked with were professional, knowledgeable and courteous. The system works nicely. My young kids are able to use it as easily as us.

The salesman Steve ** was wonderful. He explained everything about the system thoroughly... we have not even triggered the alarm as of today! Installation was just as good... quick and painless with no problems. I will absolutely recommend the alarm system to anyone I know. We are very satisfied customers. Thank you!

A friend had Slomin's and told me it was good, so I decided to go ahead and get it too. Everybody was professional. I love the salesmen and the technician who came out to install the system. Everything's good and working properly.

Slomins resolved my issue and I have an appointment to complete my installation this week. I am pleased that they took my concerns seriously.

I had an system from two other companies but like when my old company desired to increase the rate I made a decision to switch to Slomins. Trust me it's not worth your time or money. They sell a system which is not going to work and 100% guaranteed to fail. In three month I had to call 6 times for service and every time a new problem comes up. When you call them they tell you that they do not make the product but only servicing it, but did not I buy your service? Note you will not get the same day service and not even a next day, it will be based on technician availability and service hours are M-F, no weekend, however you will get a 6 hour window, it does not matter what if you pick morning or afternoon you will have to take time from work. And yes all this time you will not have working security systems, if you think you will save money with Slomins think again. It's not worth it.

We have had Slomin's for 15 years. Quite satisfied with service. Installers have been great, but the last upgrade technician was the best. Very thorough and explained how to use our new digital system with ease. Newer systems match updated look and tell you which door/window was open and when.

The technician who installed the security system was on time, pleasant, courteous and a good worker. He worked neatly and quickly and made sure I was familiar with the system before he left. With the installation, I feel more confident now that my property and myself are safer. I would definitely recommend Slomin's.

It was a big misunderstanding between Slomins and myself. They resolved all the issues and made it right.

The installer was good and very friendly. We're 100% satisfied with Slomin's service. My wife feels more relaxed being at home with the alarm because I work at night, so it makes it easier for me. However, Slomin's needs to improve on their camera system. I want another camera but I don’t think I can afford a $500 camera because it’s too expensive.

I install telephone systems and Slomin's is a customer of mine. I have many choices but I might as well use somebody that uses me. I used them first for my oil and heating services when I bought my home three years ago, and I was happy with that. I reached out to a friend of mine at Slomin's and told them that I'd be interested in adding the alarm with my oil. One guy came and he was knowledgeable, showed me how to use everything and did a great job. We’re very happy and feel much better now with the alarm system. I would highly recommend Slomin's.

A Slomins salesperson was walking in my neighborhood and approached me when I was getting my mail asking if I would want a fixed price for home heating oil at a set price. I then told him "I'm not interested and my dad owns this home and I rent from him so my dad takes care of getting oil." Salesman then said he could just write me up a fixed price for oil and show my dad and see if my dad would be interested. So me feeling bad for the guy I said "ok". He showed me the paper and I had to sign it to lock me in to the price per gallon of oil. Of course my dad wanted nothing to do with it so I thought nothing of it. Skip ahead 2 weeks I'm standing in my kitchen and a Slomins oil truck pulls up to my house to deliver oil.

The cameras are horrible. I was told I would have audio. Now not true. I was told I could have alerts. Now not true. I was told I would get the camera I saw on the website. Not true. Again the salesperson lied to me and I should have known better when they did this to me when I moved but decided to give them a second chance. Cameras go out, record clips randomly and I am blown off when I call. This is insane from a security company. Don't feel secure at all.

I've been using Slomins for a little over a month, and I like it better than my previous provider. I got the wall-mount and the motion detectors, and it's more updated than my old provider. The installer was on time, quick and efficient. He explained everything to me, so it was good. He was friendly too. I'm very satisfied with the service and I feel a little more secure because I would know immediately on my phone if something's going on.

I had Slomins previously and I had ADT as well but the cost was twice of Slomins, so I had Slomins installed recently again and it was easy. They were done in a matter of two hours. The salesman and the techs were excellent, too. I surely feel more secure ever since using Slomins and I'd definitely recommend them.

The salesmen didn't explain it's a 5 year contract. Just handed us the contract and sign. So far we are happy with them but if we aren't we can't cancel. They have us locked!! Also cameras for our house 300.00, with actor comes with the package and you just pay extra monthly.

Everything seems to be good. The Slomin's team was here when I came home from work and they were very polite and courteous. They were visiting with my husband and leaving as I was coming home because everything was all done and it seems fine.

I like the wireless upgrade to my system went and I was pleased with the installation. The only problem is I don't understand why the video surveillance camera was not included in my basic package. Slomins is currently advertising that as a free item to be included.

There has been a lot of quarrels happening along my area and I've seen other people who have Slomins so we decided to get it. The installation docs were pretty clear and everything was easy. We had one incident, accidentally, and everything was pretty fast. We've had less worries since we got the system and the app works really well on the phone.

With Slomins, you have a secure place to live because you have an alarm system that's efficient. I've used Slomins for 11 years now. I've had parts that had to be replaced and they came out, then I recently had an upgrade, so my interactions with them were great. They've had excellent people who are concerned about your needs and not just what they can offer as far as additional features just to get you to spend money. I always felt it was about security and feeling secure in my home environment. When I met with the initial Slomin's contact person, I was very impressed by his presentation and that's what made me go with them. The man was very honest about what I needed and what I didn't need.

Great service! This was a very easy process to get alarm. Salesman Shannon was great very professional and explained everything to me and made me feel comfortable with my decision to get a Slomin's Security System. I definitely would refer Shannon & Slomin's to my friends and family.

The upgrade department over the phone explained a system that fills my needs. The person answered every question. The tech did a great job installing my new system and explaining how to operate the unit. Nice guy and very helpful.

System was installed and is satisfactory at this time. The installer showed up on time and was very knowledgeable. The installer went out of his way trying to find and install the Slomin's App, but after many attempts he found out my phone was not an Apple or Android. The installer even found some faults with my system from my last security company and repaired them.

Touch keypad stopped working after only being installed a few months and the alarm would not stop. Slomins said there was nothing they could do remotely to shut it off and we had to unplug in the basement. Worst part is that they charged us to swap out the defective box. We are locked into 4 year agreement and will not go with them again. How can you charge hundreds to your customer for your defective equipment?

The sales rep I talked to was very nice and professional. He spoke with a lot of details and if he didn't have the answer, he called somebody right away and get the answer for me. The installer was very polite, too. He knew his stuff, explained things to me which was great and did the installation really quickly. I enjoyed it. Everything was nice and smooth. With Slomins, I know that my family is secured and I'm secured at night. And even when were not there, I feel fine. I opened the door a couple of times by accident while checking the alarm off and it really works. So it's good. I would definitely recommend Slomins. Also, I have a couple of people that have ADT right now and are just waiting to finish their contract so that they can contract with Slomins.

I've had Slomin's for a week, and so far, the systems installed seem to be working fine. We're happy with our experience.

I'm an electrician by trade. 25 years ago when I moved out here to New Jersey, being from Brooklyn, I put up a local alarm system in my home. Over the years, we stopped using it because we live in Somerville, New Jersey. Someone forced their way into the house and I wasn't using the alarm at the time. I had been hoping that Slomin's truck would go by and sure enough, I'm working in my garage and the guy was canvassing. He came up to me and his supervisor pulls up, we did a quick walk-through of the house and I signed up. I always had my eye on ADT and Slomins but I liked Slomins' whole arrangement. They had a free equipment and also, I paid three months upfront and I won't get a bill for four months. That was pretty nice.

The installation was not completed. I am still waiting for my thermostat to be installed. I have called the company multiple times to schedule but I am still waiting. The installer came out on a Saturday as this is the only day I am home and I have been waiting for 2 weeks for someone to come back out to install the thermostat which should have been done the first time. This has been a huge inconvenience and I am not satisfied.

Upgraded our burglar system. Very satisfied with the service and the technician. Job well done. We have been Slomins customers for a long time. Our dog recently passed away and we wanted more protection. Slomins price and service is top notch.

For the past month I have called customer service several times to cancel service because I'm selling my house. Every time I call they tell me that department 'unavailable' but they will definitely call me back. No one calls back. Each time I call, I'm on hold, then give all the information, and it's the same thing. I guess I have to cancel my credit card to cancel? Completely unacceptable and inconsiderate of their customers' time and money. I guess I'll go on to YELP and Twitter next?

Our technician from Slomins was professional, friendly and fast. He got right to work and completed his job quickly. He showed us how to use the new keypad and answered all our questions. He showed up on time and identified himself. He was an A+!!

Very satisfied with both the product and the installation experience. Slomins installation technician was extremely helpful, proficient and professional. He really took the time to explain the technical aspects of the system as well as optimizing the choice of alarm zones and placement. No pressure sales people and a painless installation made the whole experience A++. I couldn't be happier.

I received a call from your marketing department that told me they now give camera w/ free installation program. I called Slomins plus emailed my rep and got no response. The installation was three days prior to my call. Should get security camera and a callback. Let's see if someone will call me.

I was very pleased with the work. Troy was very professional and very neat. He is an asset to your corporation. I have been a Slomins customer almost 18 years and I am always satisfied if I need to have some looked into.

Thank you for your professionalism, I will recommend your services whenever someone asks me about Slomins. There's a coworker Alana ** that will be contacting you. Last year I suffered a fire and if it wasn't for you guys calling the police my whole house would have burnt, this was told to me by the fire chief.

My son checked into Slomins for me. It was the best deal that he found. The installer was very professional, and did the job very quickly. I was very pleased with that. I feel a little more secure since having the system and it's very easy to use.

A nice sales guy put in the request for new services at my home for the alarm system. The technician did not properly hooked up the system. He had to come back which inconvenienced me because I had to stop what I was doing and go back home. After days of having the service I noticed that after arming the system I would come home and the system did not go off or alert. It still showed that the home was being armed. The second time I called the customer service just to get an unempathetic specialist who in a nutshell told me that it was user error and ran tests.

My experience with this upgrade was as good as it gets. Neat and clean and complete in about three hours. All of this was done at no charge using the accumulated points on my account. Slomins also gave me a central station monitored fire and smoke detector at no extra charge.

The guy that did the installation was very thorough, on time and cleaned up after himself. He was excellent. Overall, Slomins was very good and I highly recommend them.

I have been with Slomins for many years. They provide great quality service at better than fair cost...Knowledgeable technicians and efficient telephone support. This recent upgrade was tough and the first technician made a minor mistake. But the second technician easily found the problem and fixed it. Tested everything and kept me informed. Nice...

I've been with Slomin's for many years now. I've had alarm and oil back when I use to have oil so I've known them forever. I've had a very good experience with installing my security device. It was very easy. The service they gave was good and the whole thing was excellent. Everything went smooth.

We had the old Honeywell before but Slomins is very good in comparison. We got Slomins due to its reputation and my acupuncturist and my massage therapist said that the company was good. They also knew Billie Jean who's part of their women's Wednesday business group and who's worked with different companies, and Slomins is one that she recommended. Installation was very easy. Everything went very smoothly surprisingly. Everybody was absolutely knowledgeable and I was overwhelmed because there was so much information to take in but the workers couldn't have been any nicer. With the Slomins system, we feel a lot safer in our own home. We highly recommend Slomins. It's a new system for us but we're very impressed so far. It's a very pleasant experience.

My old oil company wouldn't give me a good oil price for a fixed rate so, I shopped on and I spoke to my neighbor who's very happy with Slomin's. I got both their oil and the alarm system. I feel confident because they're a big company. I've had to call them once and they advised me on what to do and no problems there. I've been very happy with their pricing and I'm very satisfied with their service. I would recommend them to anybody and in fact, I already have.

I heard about Slomin's through a referral. We customized our package and it's the first alarm system that I put in myself and have I've been using it for a couple of months now. The whole experience with the company, as well as the sales rep, was great. They worked with me on everything that I needed, including the service and installation, and went above and beyond to make everything look nice and to make me happy. The system is very simple to use and has made my life very easy as I turn the alarm on and off through my cellphone. I was very satisfied with the experience.

The salesman was real easy to talk to and the tech that installed the security system was a very well trained professional. The installation was very nicely done. With the system installed, I now sleep better at night. Also, the oil that I get from Slomins is of much better quality and my burner runs much better so I don’t have to service it as often. Overall I’m very satisfied. Sometimes, the camera doesn’t work the way it’s supposed to and I have to reset it at the modem. But I don’t know if that’s Slomins' glitch or the modem box’s glitch.

Slomins Alarm System was great. The guy who gave us the estimate knew his stuff. He wasn't trying to sell extra stuff which was good. During the installation the guy from Slomin's was informative too. Overall, they're fast and reliable.

The rep came the next day. Quick response from management to resolve.

For years I thought my home was secure. When I traveled overseas I had eliminated long distance and was not protected because their alarm company was in the mid west. After days of calling no one could or would explain I was not monitored. I found out why. Terminated the service and they continued to Bill me and send menacing letters. They went sneaky and got a judgement against me and got over $800 off me for services not rendered claiming I violated the contract and terminated it early charging additional fees.

The Slomins sales guys came as promised and kept their appointment. They immediately gave us a quote and everything was done according to the quote. They were very courteous and efficient. Their installation team was excellent. They had to go through a conversion to convert my existing system to work with their monitoring system and they knew what they were doing and were very clean, efficient and courteous. They paid attention to detail. It's just been two weeks and I don’t have any problems with their service so far. I had an excellent experience with them. They completed everything as promised. I would definitely recommend Slomin's to other people.

I used ADT before and I was having some issues. The techs came in to change stuff and they did not make things function so I got rid of it.I have Slomins oil and they came by one night and said they would take over. I was hesitant but it worked out great. Between the two companies, Slomins is the hands-down much better experience with them. There was one hiccup in the installation of the device but when I called, they were able to fix it right away. Then the team called me because there was an issue with the permit for the police department. I had an expired permit and they put the new permit through the system but the police department got it late. I called Slomins back and we rectified the situation very quickly. I feel a lot safer and secure having the alarm system in the house.

I had an overly friendly saleswoman, Marion, who sold me this $5k system, as a first time homeowner. It was installed by a brand new technician who had never worked on a real home before and was not accompanied by a senior technician. The technician took 12 hours to install and then it failed the test. From that point on, it never worked. Customer service sent multiple technicians who simply couldn't get it to work properly. I escalated to supervisors who sent senior technicians and nobody could get it to work.

I had Slomin’s for several years prior to my recent upgrade and my experience with them has been excellent. The system is exactly what I asked for and it works very well. I’m very satisfied. I also like the price and the installation was excellent. The service tech who came took his time and made sure everything worked properly. He was very helpful, cordial, and polite. He was very good and took care of everything.

I have 3 new cameras installed and to date I have yet to have all 3 cameras working on a daily basis! This install has been a nightmare and I regret getting these cameras. I have had to call Customer Service on numerous occasions and on 1/4/2017 the notes were placed in my account that they called me back which is a lie! I have no message on my cell or home phone, however the cameras did magically start to work towards that evening. This is by far the worse experience and I will be calling again to find out about a de-activation!

Have been a loyal customer for 7 years and asked to have my system upgraded so I could do remote arm and disarm and have a keypad added in the master bedroom. When Tech starts to do install I find out that it is the same system just adding additional keypad and radio module, not what I thought I was getting to extend service 36 months... Whatever. Will deal with it for the next year or so.

The installation of my Slomins security device was excellent. Their installation team was on time and explained everything thoroughly so I wasn’t surprised by anything. I also had a very positive experience when they sold me the product. They are very customer service friendly and explained a lot of stuff. So far, it's been a great experience.

Liked my salesperson... He made the process smooth and easy. Explained everything thoroughly. My installation tech was great as well. Very friendly and knowledgeable. He came on time, knew what he was doing, and worked diligently to install my system and install it correctly! The only negative is the company never call to confirm my appointment so I had to rush home because the tech was waiting for me to arrive. He was on time though! Slomins though should offer more incentives to NEW customers though.

Slomins offered cameras at the time of sale, which is what I wanted. They did not tell me until installation that the cameras only worked 30 feet, later they offered to install the kind of cameras I needed for over 2000 dollars. I took the cameras that worked for 30 feet and had another company install the kind I needed when I first called Slomins. Slomins staff did try to work with me and all the installers, salesmen and customer service people are very nice and hard working. The policies of the company should be rethought, though.

I love you guys. I've never had a problem and your technicians (especially Chris) have always been helpful and knowledgeable. I also have your service in North Babylon, NY and have recommended your company to all my friends. Again your customer service is outstanding.

I called in mid Dec to schedule installation on 12/23. The rep asked me if I wanted 9am to 1pm or 1pm to 5pm and I picked the early time slot. On that day, I took half a day off from work to get the installation done but no one showed up before 1. I called in Slomins around 12:30 and the rep said the technician should come to my home next then I waited. At 2:30, I called again and the rep told me the guy was at lunch. I received a text at 2:50pm saying technician was en route to my home so I waited again. At 4pm, I called again and the rep told me the same BS AGAIN! The technician ended up coming at 4:15pm and I had to miss a whole day of work!!

My mom has been with Slomin's for well over 7 years. Last year she had called them because she was having troubles with her keypad, she was told that she was able to get a "free upgrade" for her equipment. She was not made aware of the "obligations" that were involved with that "free upgrade" that locked her into a 5 year contract! Her house was currently on the market to be sold, which my mom made aware to the installer, yet she was still tricked into those "obligations". She called to cancel her service on December 9, 2016 because he house was sold and settlement was made on December 16, 2016.

Our alarm went off when my in laws were house sitting. The company called and code word was given. They even helped my mother in law reset the alarm. They then still sent police which in our county is a $100 fine for false alarm. Have called customer service 3 times and have not received call back. Called again tonight to try to rectify and was very rudely spoken to by "Doug". They are calling my mother in law a liar. Unknowingly as others have stated they locked us into a 5 year contract (didn't realize until we tried to cancel). I do not recommend, stay away from Slomins!!!

This process was pretty quick and painless. The Slomins tech was very knowledgeable and friendly; he really knew what he was doing. In addition to upgrading the monitoring, we also got a brand new keypad which is very easy to use. And my monthly payment did not even go up as a result!

On sat 12/17/16 I called in for help with a Problem. The young man I spoke to was no help at all. I did not get his name... but he was rude. And he did not know his job or how to speak to a customer... I called back later in the day and spoke to a young lady named Allison who not only solved the problem over the phone but was very pleasant to talk to. And then she called me back today to follow up. She should be commended for doing a great job in customer service.

Been with Slomin's nearly 20 years. Recently agreed to renew contract after ADT approached us. Do not feel we were provided what we agreed to & even gave them opportunity to address the issue. To date (Dec 19) no effort has been made - a shame.

Had Slomins alarm system since 1999 with no problems. House was recently broken in and alarm was activated. Local sheriff deputies came and the 2 intruders told deputies that they owned the house so, would you believe without asking for proof the deputies left and intruders ransacked my home? Slomins monitoring did no follow up and refuses to give me any details of alarm activity, actually told me I must subpoena any information I require which has made my life very difficult. Useless system in real life so have cancelled and installed a new system with cameras.

Our service technician was terrific. Ours was a big job, recently had all of our windows and doors replaced and he had to replace all of the sensors plus install two smoke detectors. He worked constantly the entire time, was here for at least eight hours. I was so impressed I called into the office so that his supervisors would know just how great and thorough he was!