Slomins Alarm Systems Reviews

The salesman was a complete gem. He was friendly and showed genuine interest in my home and its security. He answered all my questions and was very knowledgeable. The installation technician was quick and very polite. I was impressed by his knowledge of the system he was installing for me.

The service representative was very professional. His instruction very good. He represent the company very well. I believe he is an asset to your company. I will very happy to recommend the company to my friends and family. Good job. System is working well.

Our salesman was very knowledgeable and answered all of our questions. Our installer was punctual, knowledgeable, friendly and very personable! He explained everything we needed to know in detail and answered all of our questions. This is our first alarm and we felt very comfortable with it after installation. From what I understand, a good installer makes all of the difference in the service. So far so good. We are happy customers.

Wonderful experience with sales rep and service. They took out all of ADT butcher job, they put in a failed system. The Slomins repairman fixed it all. The new Slomins works just great. I'm very happy with the job they done. ADT charges a lot of money for very bad service.

My salesman, Steven **, was terrific. I was with a competitor for 4 years that did everything remotely. Steven took the time to understand my changing needs and recommended a number of improvements to our protection that provided greater peace of mind now that our kids are home alone for periods of time. The installation was flawless, everything was done as promised, the installer arrived timely, removed all the old equipment for me and left my home in good order. I love the new panel and the technology is clearly of higher quality than my prior provider. Steven did everything he could for us to keep our initial cost down, and our monthly monitoring expense is 25% lower than my prior provider.

I had a camera system installed on April 11th. It has not worked since then, and as much as I have contacted customer service and I.T., I have gotten nowhere. I have been paying for something that I do not have use of... I expected better.

A friend of mine recommended Slomin's alarm system, and I have been using it for about a month now. Their service is real good. They are very informative from the start-up, to the initial sale, up to the initial installation. The installation was very easy and self-explanatory, so it was really good. I feel safe with the system. Every time I go in or out of the house, I get a notification on my cellphone or an alert when my premises have been entered or my daughter leaves for school. I also like the camera features. However, I have a wired camera now and I'm still waiting on the wireless camera to be received and installed. But my overall experience has been really well and I would highly recommend them.

Somebody came and installed the Slomins security device for us. We had a very pleasant experience with it and we're very satisfied with the package we got. Then we recently called to have someone come back and put in smoke detectors and the team was very friendly. I certainly feel safer since having the system.

With ADT before, I was paying a lot more for monitoring and and I owned my own equipment. They wouldn't bring their price down. That's what motivated me to switch to Slomin's. I had a pleasant experience when the salesperson came to the house. The company only had to install the transmitter because I have everything else already set up so that went smoothly. The technician just had to go through some debugging of Slomin's hardware. With their security system, I have peace of mind.

I wanted an alarm system. So when I heard that Slomin's was good and they were having a special, it was appealing to me. They were very accommodating too so I went with them. The system was easy to install and everyone was wonderful. They took care of all my questions and every need. I moved to Jersey in February and I went right back with them for the security system because I had the same type of experience in Philadelphia when I had them. I moved to a safer place but I still wanted their system because I have a nephew that's on drugs and I need to monitor the system for when he comes and goes.

Slomin's is excellent. I can turn the alarm system on or off from my phone. When I call them for any question, they answered right away. They have been very professional and courteous. I was also very impressed with the installers. They came when they said and cleaned everything up.

As soon as we bought the house seven years ago, we signed up with Slomin's. The previous homeowner had a security system installed and Slomin's was able to use what they had and just started over with a new contract. They checked everything during the installation. We've had technicians before and they were good. When we first started, it was only the standard doors and windows. A month ago, we upgraded to the digital touchscreen, the wireless one and that's a new feature we really enjoy. We can also access it through our cellphones. It's convenient when you run out of the house and forget to turn the alarm on. At least, you can check and see if you did or didn't do it.

We use Slomins for our home and our hospital, and our experience with them has been very good. We were here for when they set up the alarm and they were very thorough and professional. They worked very diligently and got everything installed. We've been using them for about 23 years and we keep renewing our package with them because we trust them. And when they offer a good promotion, we realize that it's a good deal and we continue staying with them. We just got the two outdoor cameras and an indoor camera because recently, somebody had my key and I was afraid they made a copy of it. So, I thought it would be a smart thing to have the cameras outside.

From my initial contact with sales rep Anthony ** discussing my equipment update, to my dealing with the tech #** who updated my system, I am very satisfied. Great professional experience all around. Would highly recommend Slomins to someone looking for an alarm system.

Excellent service; I could not have envisioned a better experience from the initial phone call to discuss setting up an in-home rep visit, thru to account setup, installation and service; it has all been outstanding. Without hesitation, I recommend Slomins Shield!

When we moved in here 33 years ago, my brother-in-law was using Slomin's for oil, and I've been using them from the day I moved in the house in 1983. I also have a primary security package from them. I had the device installed five years ago because I wanted to feel safe in the house, and Slomins did the job. In fact, they did more than they even said they would do because it was a harder job than they expected, but they didn't charge me more. They just included it and I've been with them ever since. I feel that they're very good and I'm very satisfied with their services so far. Their sales and service people are all very efficient, nice, and polite. It's very easy to deal with them. They do what they say they will, and they tell me what the prices of everything are very fairly. Also, they give me an upgrade every five years.

I'm 100% satisfied with Slomin's. I used them at my previous address and I'm still using them at my current one. Their installer was very helpful and very kind. He was on time and he was perfect at never walking on my rug. Then he had one of the shoe pad things to put over his shoes. He listened to all my concerns and he did what I wanted to get done. When there's anything that needs to be taken care of or fixed, Slomin's always send a technician to take care of it and they do a really good job. They were also good at when my husband has his little ups and downs with the security. I can be in my home without worrying that someone's going to break into it and not getting help being sent to me. Slomin's is the best security system to have in your home. My experience with them has been great and I would recommend them.

I'm very satisfied with my experience with Slomin's. I signed up for their takeover package with regular monitoring and they used my existing equipment. I was with ADT before, but their service was horrible. Slomin's is a million times better so far. They answer questions, show up when they're supposed to and do the right thing. Marty, the sales rep, was very knowledgeable and their installer also went above and beyond. He was here eight or nine hours. A few of the receivers on the windows wouldn't work with the new system, but he did the right thing and didn't charge us for them, although he got permission through somebody. Since getting Slomin's, the alarm's no longer going off at 3:00 AM for no reason.

I love Slomin's. I used ADT in the past but Slomin's is 75% better. With ADT, we could hear a little beep when the door opens so sometimes we won't even know if someone comes in but with Slomin's, we can clearly hear when the door opens so we absolutely know when someone enters. When I had the ADT, I never armed it but since I've got the Slomin's, I arm it every night and every time I leave the house. I feel safe both when at home or not. The system is great and I'm grateful I have it.

Signing up with Slomins was convenient and I also liked the offer that they were running at that time. Installing the security device was very easy and the installation team was very professional. They cleaned up afterwards. Everything has been in working order, and I've been happy with Slomins since I got them 5+ years ago. I have more peace of mind. Their customer service is always wonderful and they’re very prompt. I was off contract for about 2 two years but I never left them. In fact, I just renewed and they offered me little incentives. I am very satisfied with them. They are a very good company.

I had Slomins' alarm system before but I switched to Comcast. Their security system had cameras but it's all wireless and I had to replace the batteries every time I turned around. So I went back to Slomins since everything is in the wall and everything is on a fixed system. I don't have to worry about anyone cutting the alarm system too, because if they do, it'll trigger the alarm. I also have a key so I can simply press it to set my alarm on and off. I like that it chimes so I'll know that the alarm is on and chimes double when the alarm is off. But Slomins' surveillance cameras are overpriced way too much so I didn't get them. Another thing is that the keyboard could be a little bit more updated and wireless. But I still like their system and I'm satisfied. My wife also feels more secured having it. I would recommend Slomins.

I never respond questionnaire but I felt I should. I have always been very impressed with my alarm system and the personnel that I talk to at Slomins if I ever had an issue. Last week there was forecasted a "major" snowfall for the area and I was scheduled for the install on the day it was going to hit us. Sunday to my surprise I had received a phone call asking if they could install on Monday. I was really impressed. I thought I was going to be delayed at least a week because of the snow. They were able to work around my crazy schedule to accommodate me. Eric the alarm installation tech was very professional. He instructed my wife and I on how to use the new keypad was very informative. In short I just wanted to say thank you for employing good people. From the person that I spoke to about scheduling to the install tech. Very professional and polite. My wife and I feel safe knowing that we have Slomins looking after our house!!!

It was very easy to order Slomins shield. The sales person was very nice giving good information without being pushy. I received confirmation when the tech person would be at my house to install the unit. The tech installer was extremely nice, very informative and took his time teaching me what I needed to know. So far I am very pleased with Slomins.

From initial consultation through installation and everyday use, Slomins has been great! Every aspect went smoothly and everyone we worked with were professional, knowledgeable and courteous. The system works nicely. My young kids are able to use it as easily as us.

The salesman Steve ** was wonderful. He explained everything about the system thoroughly... we have not even triggered the alarm as of today! Installation was just as good... quick and painless with no problems. I will absolutely recommend the alarm system to anyone I know. We are very satisfied customers. Thank you!

A friend had Slomin's and told me it was good, so I decided to go ahead and get it too. Everybody was professional. I love the salesmen and the technician who came out to install the system. Everything's good and working properly.

Slomins resolved my issue and I have an appointment to complete my installation this week. I am pleased that they took my concerns seriously.

I had an system from two other companies but like when my old company desired to increase the rate I made a decision to switch to Slomins. Trust me it's not worth your time or money. They sell a system which is not going to work and 100% guaranteed to fail. In three month I had to call 6 times for service and every time a new problem comes up. When you call them they tell you that they do not make the product but only servicing it, but did not I buy your service? Note you will not get the same day service and not even a next day, it will be based on technician availability and service hours are M-F, no weekend, however you will get a 6 hour window, it does not matter what if you pick morning or afternoon you will have to take time from work. And yes all this time you will not have working security systems, if you think you will save money with Slomins think again. It's not worth it.

We have had Slomin's for 15 years. Quite satisfied with service. Installers have been great, but the last upgrade technician was the best. Very thorough and explained how to use our new digital system with ease. Newer systems match updated look and tell you which door/window was open and when.

The technician who installed the security system was on time, pleasant, courteous and a good worker. He worked neatly and quickly and made sure I was familiar with the system before he left. With the installation, I feel more confident now that my property and myself are safer. I would definitely recommend Slomin's.

It was a big misunderstanding between Slomins and myself. They resolved all the issues and made it right.

The installer was good and very friendly. We're 100% satisfied with Slomin's service. My wife feels more relaxed being at home with the alarm because I work at night, so it makes it easier for me. However, Slomin's needs to improve on their camera system. I want another camera but I don’t think I can afford a $500 camera because it’s too expensive.

I install telephone systems and Slomin's is a customer of mine. I have many choices but I might as well use somebody that uses me. I used them first for my oil and heating services when I bought my home three years ago, and I was happy with that. I reached out to a friend of mine at Slomin's and told them that I'd be interested in adding the alarm with my oil. One guy came and he was knowledgeable, showed me how to use everything and did a great job. We’re very happy and feel much better now with the alarm system. I would highly recommend Slomin's.

A Slomins salesperson was walking in my neighborhood and approached me when I was getting my mail asking if I would want a fixed price for home heating oil at a set price. I then told him "I'm not interested and my dad owns this home and I rent from him so my dad takes care of getting oil." Salesman then said he could just write me up a fixed price for oil and show my dad and see if my dad would be interested. So me feeling bad for the guy I said "ok". He showed me the paper and I had to sign it to lock me in to the price per gallon of oil. Of course my dad wanted nothing to do with it so I thought nothing of it. Skip ahead 2 weeks I'm standing in my kitchen and a Slomins oil truck pulls up to my house to deliver oil.

The cameras are horrible. I was told I would have audio. Now not true. I was told I could have alerts. Now not true. I was told I would get the camera I saw on the website. Not true. Again the salesperson lied to me and I should have known better when they did this to me when I moved but decided to give them a second chance. Cameras go out, record clips randomly and I am blown off when I call. This is insane from a security company. Don't feel secure at all.

I've been using Slomins for a little over a month, and I like it better than my previous provider. I got the wall-mount and the motion detectors, and it's more updated than my old provider. The installer was on time, quick and efficient. He explained everything to me, so it was good. He was friendly too. I'm very satisfied with the service and I feel a little more secure because I would know immediately on my phone if something's going on.

I had Slomins previously and I had ADT as well but the cost was twice of Slomins, so I had Slomins installed recently again and it was easy. They were done in a matter of two hours. The salesman and the techs were excellent, too. I surely feel more secure ever since using Slomins and I'd definitely recommend them.

The salesmen didn't explain it's a 5 year contract. Just handed us the contract and sign. So far we are happy with them but if we aren't we can't cancel. They have us locked!! Also cameras for our house 300.00, with actor comes with the package and you just pay extra monthly.

Everything seems to be good. The Slomin's team was here when I came home from work and they were very polite and courteous. They were visiting with my husband and leaving as I was coming home because everything was all done and it seems fine.

I like the wireless upgrade to my system went and I was pleased with the installation. The only problem is I don't understand why the video surveillance camera was not included in my basic package. Slomins is currently advertising that as a free item to be included.

There has been a lot of quarrels happening along my area and I've seen other people who have Slomins so we decided to get it. The installation docs were pretty clear and everything was easy. We had one incident, accidentally, and everything was pretty fast. We've had less worries since we got the system and the app works really well on the phone.

With Slomins, you have a secure place to live because you have an alarm system that's efficient. I've used Slomins for 11 years now. I've had parts that had to be replaced and they came out, then I recently had an upgrade, so my interactions with them were great. They've had excellent people who are concerned about your needs and not just what they can offer as far as additional features just to get you to spend money. I always felt it was about security and feeling secure in my home environment. When I met with the initial Slomin's contact person, I was very impressed by his presentation and that's what made me go with them. The man was very honest about what I needed and what I didn't need.

Great service! This was a very easy process to get alarm. Salesman Shannon was great very professional and explained everything to me and made me feel comfortable with my decision to get a Slomin's Security System. I definitely would refer Shannon & Slomin's to my friends and family.

The upgrade department over the phone explained a system that fills my needs. The person answered every question. The tech did a great job installing my new system and explaining how to operate the unit. Nice guy and very helpful.

System was installed and is satisfactory at this time. The installer showed up on time and was very knowledgeable. The installer went out of his way trying to find and install the Slomin's App, but after many attempts he found out my phone was not an Apple or Android. The installer even found some faults with my system from my last security company and repaired them.

Touch keypad stopped working after only being installed a few months and the alarm would not stop. Slomins said there was nothing they could do remotely to shut it off and we had to unplug in the basement. Worst part is that they charged us to swap out the defective box. We are locked into 4 year agreement and will not go with them again. How can you charge hundreds to your customer for your defective equipment?

The sales rep I talked to was very nice and professional. He spoke with a lot of details and if he didn't have the answer, he called somebody right away and get the answer for me. The installer was very polite, too. He knew his stuff, explained things to me which was great and did the installation really quickly. I enjoyed it. Everything was nice and smooth. With Slomins, I know that my family is secured and I'm secured at night. And even when were not there, I feel fine. I opened the door a couple of times by accident while checking the alarm off and it really works. So it's good. I would definitely recommend Slomins. Also, I have a couple of people that have ADT right now and are just waiting to finish their contract so that they can contract with Slomins.

I've had Slomin's for a week, and so far, the systems installed seem to be working fine. We're happy with our experience.

I'm an electrician by trade. 25 years ago when I moved out here to New Jersey, being from Brooklyn, I put up a local alarm system in my home. Over the years, we stopped using it because we live in Somerville, New Jersey. Someone forced their way into the house and I wasn't using the alarm at the time. I had been hoping that Slomin's truck would go by and sure enough, I'm working in my garage and the guy was canvassing. He came up to me and his supervisor pulls up, we did a quick walk-through of the house and I signed up. I always had my eye on ADT and Slomins but I liked Slomins' whole arrangement. They had a free equipment and also, I paid three months upfront and I won't get a bill for four months. That was pretty nice.

The installation was not completed. I am still waiting for my thermostat to be installed. I have called the company multiple times to schedule but I am still waiting. The installer came out on a Saturday as this is the only day I am home and I have been waiting for 2 weeks for someone to come back out to install the thermostat which should have been done the first time. This has been a huge inconvenience and I am not satisfied.

Upgraded our burglar system. Very satisfied with the service and the technician. Job well done. We have been Slomins customers for a long time. Our dog recently passed away and we wanted more protection. Slomins price and service is top notch.

For the past month I have called customer service several times to cancel service because I'm selling my house. Every time I call they tell me that department 'unavailable' but they will definitely call me back. No one calls back. Each time I call, I'm on hold, then give all the information, and it's the same thing. I guess I have to cancel my credit card to cancel? Completely unacceptable and inconsiderate of their customers' time and money. I guess I'll go on to YELP and Twitter next?

Our technician from Slomins was professional, friendly and fast. He got right to work and completed his job quickly. He showed us how to use the new keypad and answered all our questions. He showed up on time and identified himself. He was an A+!!

Very satisfied with both the product and the installation experience. Slomins installation technician was extremely helpful, proficient and professional. He really took the time to explain the technical aspects of the system as well as optimizing the choice of alarm zones and placement. No pressure sales people and a painless installation made the whole experience A++. I couldn't be happier.

I received a call from your marketing department that told me they now give camera w/ free installation program. I called Slomins plus emailed my rep and got no response. The installation was three days prior to my call. Should get security camera and a callback. Let's see if someone will call me.

I was very pleased with the work. Troy was very professional and very neat. He is an asset to your corporation. I have been a Slomins customer almost 18 years and I am always satisfied if I need to have some looked into.

Thank you for your professionalism, I will recommend your services whenever someone asks me about Slomins. There's a coworker Alana ** that will be contacting you. Last year I suffered a fire and if it wasn't for you guys calling the police my whole house would have burnt, this was told to me by the fire chief.

My son checked into Slomins for me. It was the best deal that he found. The installer was very professional, and did the job very quickly. I was very pleased with that. I feel a little more secure since having the system and it's very easy to use.

A nice sales guy put in the request for new services at my home for the alarm system. The technician did not properly hooked up the system. He had to come back which inconvenienced me because I had to stop what I was doing and go back home. After days of having the service I noticed that after arming the system I would come home and the system did not go off or alert. It still showed that the home was being armed. The second time I called the customer service just to get an unempathetic specialist who in a nutshell told me that it was user error and ran tests.

My experience with this upgrade was as good as it gets. Neat and clean and complete in about three hours. All of this was done at no charge using the accumulated points on my account. Slomins also gave me a central station monitored fire and smoke detector at no extra charge.

The guy that did the installation was very thorough, on time and cleaned up after himself. He was excellent. Overall, Slomins was very good and I highly recommend them.

I have been with Slomins for many years. They provide great quality service at better than fair cost...Knowledgeable technicians and efficient telephone support. This recent upgrade was tough and the first technician made a minor mistake. But the second technician easily found the problem and fixed it. Tested everything and kept me informed. Nice...

I've been with Slomin's for many years now. I've had alarm and oil back when I use to have oil so I've known them forever. I've had a very good experience with installing my security device. It was very easy. The service they gave was good and the whole thing was excellent. Everything went smooth.

We had the old Honeywell before but Slomins is very good in comparison. We got Slomins due to its reputation and my acupuncturist and my massage therapist said that the company was good. They also knew Billie Jean who's part of their women's Wednesday business group and who's worked with different companies, and Slomins is one that she recommended. Installation was very easy. Everything went very smoothly surprisingly. Everybody was absolutely knowledgeable and I was overwhelmed because there was so much information to take in but the workers couldn't have been any nicer. With the Slomins system, we feel a lot safer in our own home. We highly recommend Slomins. It's a new system for us but we're very impressed so far. It's a very pleasant experience.

My old oil company wouldn't give me a good oil price for a fixed rate so, I shopped on and I spoke to my neighbor who's very happy with Slomin's. I got both their oil and the alarm system. I feel confident because they're a big company. I've had to call them once and they advised me on what to do and no problems there. I've been very happy with their pricing and I'm very satisfied with their service. I would recommend them to anybody and in fact, I already have.

I heard about Slomin's through a referral. We customized our package and it's the first alarm system that I put in myself and have I've been using it for a couple of months now. The whole experience with the company, as well as the sales rep, was great. They worked with me on everything that I needed, including the service and installation, and went above and beyond to make everything look nice and to make me happy. The system is very simple to use and has made my life very easy as I turn the alarm on and off through my cellphone. I was very satisfied with the experience.

The salesman was real easy to talk to and the tech that installed the security system was a very well trained professional. The installation was very nicely done. With the system installed, I now sleep better at night. Also, the oil that I get from Slomins is of much better quality and my burner runs much better so I don’t have to service it as often. Overall I’m very satisfied. Sometimes, the camera doesn’t work the way it’s supposed to and I have to reset it at the modem. But I don’t know if that’s Slomins' glitch or the modem box’s glitch.

Slomins Alarm System was great. The guy who gave us the estimate knew his stuff. He wasn't trying to sell extra stuff which was good. During the installation the guy from Slomin's was informative too. Overall, they're fast and reliable.

The rep came the next day. Quick response from management to resolve.

For years I thought my home was secure. When I traveled overseas I had eliminated long distance and was not protected because their alarm company was in the mid west. After days of calling no one could or would explain I was not monitored. I found out why. Terminated the service and they continued to Bill me and send menacing letters. They went sneaky and got a judgement against me and got over $800 off me for services not rendered claiming I violated the contract and terminated it early charging additional fees.

The Slomins sales guys came as promised and kept their appointment. They immediately gave us a quote and everything was done according to the quote. They were very courteous and efficient. Their installation team was excellent. They had to go through a conversion to convert my existing system to work with their monitoring system and they knew what they were doing and were very clean, efficient and courteous. They paid attention to detail. It's just been two weeks and I don’t have any problems with their service so far. I had an excellent experience with them. They completed everything as promised. I would definitely recommend Slomin's to other people.

I used ADT before and I was having some issues. The techs came in to change stuff and they did not make things function so I got rid of it.I have Slomins oil and they came by one night and said they would take over. I was hesitant but it worked out great. Between the two companies, Slomins is the hands-down much better experience with them. There was one hiccup in the installation of the device but when I called, they were able to fix it right away. Then the team called me because there was an issue with the permit for the police department. I had an expired permit and they put the new permit through the system but the police department got it late. I called Slomins back and we rectified the situation very quickly. I feel a lot safer and secure having the alarm system in the house.

I had an overly friendly saleswoman, Marion, who sold me this $5k system, as a first time homeowner. It was installed by a brand new technician who had never worked on a real home before and was not accompanied by a senior technician. The technician took 12 hours to install and then it failed the test. From that point on, it never worked. Customer service sent multiple technicians who simply couldn't get it to work properly. I escalated to supervisors who sent senior technicians and nobody could get it to work.

I had Slomin’s for several years prior to my recent upgrade and my experience with them has been excellent. The system is exactly what I asked for and it works very well. I’m very satisfied. I also like the price and the installation was excellent. The service tech who came took his time and made sure everything worked properly. He was very helpful, cordial, and polite. He was very good and took care of everything.

I have 3 new cameras installed and to date I have yet to have all 3 cameras working on a daily basis! This install has been a nightmare and I regret getting these cameras. I have had to call Customer Service on numerous occasions and on 1/4/2017 the notes were placed in my account that they called me back which is a lie! I have no message on my cell or home phone, however the cameras did magically start to work towards that evening. This is by far the worse experience and I will be calling again to find out about a de-activation!

Have been a loyal customer for 7 years and asked to have my system upgraded so I could do remote arm and disarm and have a keypad added in the master bedroom. When Tech starts to do install I find out that it is the same system just adding additional keypad and radio module, not what I thought I was getting to extend service 36 months... Whatever. Will deal with it for the next year or so.

The installation of my Slomins security device was excellent. Their installation team was on time and explained everything thoroughly so I wasn’t surprised by anything. I also had a very positive experience when they sold me the product. They are very customer service friendly and explained a lot of stuff. So far, it's been a great experience.

Liked my salesperson... He made the process smooth and easy. Explained everything thoroughly. My installation tech was great as well. Very friendly and knowledgeable. He came on time, knew what he was doing, and worked diligently to install my system and install it correctly! The only negative is the company never call to confirm my appointment so I had to rush home because the tech was waiting for me to arrive. He was on time though! Slomins though should offer more incentives to NEW customers though.

Slomins offered cameras at the time of sale, which is what I wanted. They did not tell me until installation that the cameras only worked 30 feet, later they offered to install the kind of cameras I needed for over 2000 dollars. I took the cameras that worked for 30 feet and had another company install the kind I needed when I first called Slomins. Slomins staff did try to work with me and all the installers, salesmen and customer service people are very nice and hard working. The policies of the company should be rethought, though.

I love you guys. I've never had a problem and your technicians (especially Chris) have always been helpful and knowledgeable. I also have your service in North Babylon, NY and have recommended your company to all my friends. Again your customer service is outstanding.

I called in mid Dec to schedule installation on 12/23. The rep asked me if I wanted 9am to 1pm or 1pm to 5pm and I picked the early time slot. On that day, I took half a day off from work to get the installation done but no one showed up before 1. I called in Slomins around 12:30 and the rep said the technician should come to my home next then I waited. At 2:30, I called again and the rep told me the guy was at lunch. I received a text at 2:50pm saying technician was en route to my home so I waited again. At 4pm, I called again and the rep told me the same BS AGAIN! The technician ended up coming at 4:15pm and I had to miss a whole day of work!!

My mom has been with Slomin's for well over 7 years. Last year she had called them because she was having troubles with her keypad, she was told that she was able to get a "free upgrade" for her equipment. She was not made aware of the "obligations" that were involved with that "free upgrade" that locked her into a 5 year contract! Her house was currently on the market to be sold, which my mom made aware to the installer, yet she was still tricked into those "obligations". She called to cancel her service on December 9, 2016 because he house was sold and settlement was made on December 16, 2016.

Our alarm went off when my in laws were house sitting. The company called and code word was given. They even helped my mother in law reset the alarm. They then still sent police which in our county is a $100 fine for false alarm. Have called customer service 3 times and have not received call back. Called again tonight to try to rectify and was very rudely spoken to by "Doug". They are calling my mother in law a liar. Unknowingly as others have stated they locked us into a 5 year contract (didn't realize until we tried to cancel). I do not recommend, stay away from Slomins!!!

This process was pretty quick and painless. The Slomins tech was very knowledgeable and friendly; he really knew what he was doing. In addition to upgrading the monitoring, we also got a brand new keypad which is very easy to use. And my monthly payment did not even go up as a result!

On sat 12/17/16 I called in for help with a Problem. The young man I spoke to was no help at all. I did not get his name... but he was rude. And he did not know his job or how to speak to a customer... I called back later in the day and spoke to a young lady named Allison who not only solved the problem over the phone but was very pleasant to talk to. And then she called me back today to follow up. She should be commended for doing a great job in customer service.

Been with Slomin's nearly 20 years. Recently agreed to renew contract after ADT approached us. Do not feel we were provided what we agreed to & even gave them opportunity to address the issue. To date (Dec 19) no effort has been made - a shame.

Had Slomins alarm system since 1999 with no problems. House was recently broken in and alarm was activated. Local sheriff deputies came and the 2 intruders told deputies that they owned the house so, would you believe without asking for proof the deputies left and intruders ransacked my home? Slomins monitoring did no follow up and refuses to give me any details of alarm activity, actually told me I must subpoena any information I require which has made my life very difficult. Useless system in real life so have cancelled and installed a new system with cameras.

Our service technician was terrific. Ours was a big job, recently had all of our windows and doors replaced and he had to replace all of the sensors plus install two smoke detectors. He worked constantly the entire time, was here for at least eight hours. I was so impressed I called into the office so that his supervisors would know just how great and thorough he was!

Stay AWAY!

My experience with the alarm system itself was great. We have had for 2 1/2 yrs now. My issues start with trying to cancel my services. I called to cancel and was told that there was a cancellation fee cause I was locked into a 5 yr contract. I questioned the 5 yr contract and was told that is the standard contract when they provide you with an alarm system. This was not a Slomin installed system. It was an ADT system, Slomin simply replaced the ADT keypad out with a Slomin keypad. That was it. No other equipment was used or installed, it was system take over from previous company with compatible equipment.

The gentleman who came to update the system was efficient and extremely knowledgeable about the system. My husband and I appreciated this very much. An excellent 'face' of the company. The system has worked well so far but we did have an issue last night when it started beeping because the phone line went off and this was a little odd as it is no longer associated with the phone line. Other than that, excellent.

We only had service for about a month now and so far it's okay. The system is very understandable and the help team are always available for support. Highly recommend to anyone looking for a security system to protect their home and family!

Had an experience turning over an alarm to my name after a purchase of a new home. Tech was very friendly and informative. Also very thorough. Checked every room to ensure alarm was working properly. I feel at ease with the system. I wish I had gotten his name.

We recently got construction done on our home and needed our alarm reinstalled. Not only did the company refuse to install our old system but asked us to pay $700 for new equipment and reinstallation since our contract wasn't expired yet. When asked if it would have made a difference if we told them about it before the construction I was told no we would still have to pay for it. Meanwhile new customers and renewing customers get free installation. When I asked if I was getting any other options the reply was no. Way to treat existing customers Slomins!

The installer of my home security system did not leave us a Slomins Shield sign for our property. I called the Slomins office the same day of my installation and was told that the installer may not have had one on his truck. I was told that one would be sent to me right away. It has been over 2 weeks and I still have not received the sign.

I'm very disappointed with the whole experience. First of all, after making an appointment online, no one had contacted me, to tell me that we are confirmed. Only a day before my appointment I received a confirmation email from the sales person. Then on the day of the appointment a received a phone call from the salesperson, stating that he will be about 2 hrs late. It was ok with me since it was a Saturday and I was not working. The salesperson scheduled security system installation and told me that someone will come on a Wednesday between 9-1 pm.

I recently had my total alarm system replaced. The guy was good and very professional however, now my alarm beeps and can go off every time I open my interior bedroom door. I'm scared to set the alarm at night now because if someone gets up to go to the bathroom it will go off. Can you please have someone put it back the way it was. I have been loyal to Slomins for well over 10 years.

Install was 10/17. I would give the installer a 10 on a scale of 1-10 with 10 being the highest but as of 11/4, I still do not have the outdoor sign although I called twice. I don't know why it isn't given the day of the installation. The sign is immediate notice of an alarm system on premises and a big part of the protection.

This is the worst system of all the alarms had with Slomins. The sound is not as loud as prior systems. There are way too many steps to activate the alarm, perhaps this may be a programming issue. Because the sound is extremely low if triggered, safety feels jeopardized. Not happy at all with new wireless system.

Absolutely resolved by a gentleman who called from Slomins. Some adjustment to my bill, and that will cover my aggravation finding a site to dispose of material that cannot go into the regular garbage, and that should have been removed by the installing technician.

We are very pleased to have the upgrade. Everyone was very good about the installation, etc. The men were on time and everything was explained. It took a little time to get used to the changes but they're good.

The professional who updated and installed my new improved system was a gentleman and took his job very seriously. I would recommend Slomins alarm service to anyone and everyone I know or meet. After the installation I had immediately felt safer for me and my family.

Equipment is state of the art. It is also very easy to use. Both sales rep and installer were both very pleasant, knowledgeable, and professional. System was installed within 48 hours of my initial contact.

The representative was on time, calling me in advance to tell me he was on his way. He was very respectful, informative and took his time explaining things to me and didn't mind all my questions. He was friendly, knowledgeable and seemed experienced in what he was doing. Very good experience with the install.

The installation went fine with no problems. However we do have an issue with the bill we received regarding permit fees. Although it states in the agreement that permit fees TBD, we feel that the customers should be told what the fees are so they are aware they will be an additional bill. The agreement was given to us by the sales rep, and we could not read it at that time because it was on an tablet and was unreadable. We did read it later (and we always read agreements before signing them) and did not even notice the line permit fees TBD because there was no dollar amount listed. We feel you need to be more upfront with the additional fees charged. It is not fair to the customer to be asked to pay extra when it is not clear in the agreement.

The rep was patient and informative without overselling. He tried to give me the best deal he could. The installation was superb. They were patient and made sure the job was done right even to point of changing panel cause not enough zones. They were ready to answer all my questions make recommendations but did it the way I wanted it done and made sure I was satisfied. I was impressed. It was late so I didn't get the chance to review all the features because they had to go. So a little rushed in the end. Hard for me to call customer service in day due to schedule, always better to be clear before they leave. So no great closure. Otherwise quite pleased.

Tech came to the house and completed the installation in a timely manner. Very courteous and obviously extremely knowledgeable. Love the new touch screen system. I also better at night knowing this system was installed with great care.

I had a very professional tech install my home security system and thus far, no issues at all. Very pleased with my installation service and my system overall in terms of reliability.

While I had a great sales experience, the install didn't quite match the sell. For example, I asked that the ADT equipment be removed as was described in the sell; it was not removed. I had to leave before the install was installed, and asked that detailed instructions be left. I found the instructions lacking, as they don't cover how to activate the app on my phone. When activating the phone app, I was asked for an account number, which was never given to me, and doesn't seem to be available in emails from Slomin's. Long story short, the equipment is here, but has not yet been activated.

We are very pleased with Slomin's in the past, and also with the latest upgrading. The persons involved were professional and friendly. The young man that DID the work, name of Demetrius, was excellent and friendly. Would recommend to all. Thank you.

The sales and installation staff are very professional and efficient. I was able to discuss easily the upgrades and needs for my home. They reviewed all of the necessary items and technology plus training for me to successfully operate the system. Please check that my cell phone number, ** is also on your file. Account # **. I also paid the invoice of $55 plus other items that were billed. What were the other items for? Please advise. Thanks.

Sales person was professional. Good experience. Went over all available options. Installation went well with no problems. Also very professional. Explained operation of new system. We are very happy.

Seamless process. The technician was professional, courteous, efficient. The work was completed quickly and neatly. He showed us how to operate the system upon completion of the installation and testing. Excellent experience.

The consultant that came to my house, Nick **, almost cost the company my services. He lied to my face several times. First telling me I could pick the time I wanted for my install so I wouldn't have to take off work. Then I told him I wanted wireless so I don't need my landline & wanted to operate my system from my phone. That was never placed on the order. It was basically a "sign here & you'll have the existing coverage now plus access from your phone". Luckily your installer made up for Nick's rudeness & lies.

I was pleased with the service I received in choosing Slomins Shield for my home security. I found it to be reasonably priced. Also everyone who represented Slomins Shield in each department was courteous and professional. Leo ** and Dan ** were exceptionally helpful and knowledgeable in their field. I would recommend Slomins Shield to a friend.

I have Slomins since June. The salesman was great but the installers were a bear to get to come. And then when they came, they had the wrong instructions because the salesman didn’t actually put them on at the right time. And they came at a point where they had to call the headquarters and they couldn’t do the additional stuff they were supposed to do. We had to call again for the fourth time and I had the real estate agent wait all day for them and they didn’t show up. The installation was a big pain and I wasn't satisfied with it. I hope they have their sales and installation team be a little more painless. Otherwise, they’ll lose customers. Nonetheless, the device is working fine and I don’t know yet if it would respond well to any emergencies.

Great service. Guy did a great job explaining the new system.

I've had Slomins for about 12 years now and their service has been very good. We have more security because of them and I recommend them to anyone.

My installer, Marco, was very knowledgeable and patient installing our system & explaining how to use it. My house is fully protected. We are very happy with the system. What I am not happy about is the fact that I gave 3 mos. in advance & went on auto pay. You took a double charge out & have left me with overdraft charges. I called Monday about this. This is Thursday & I'm still waiting for my credit.

I've used Slomin's for about a month and a half now and I got to know about them through a coworker. I never had an alarm system before so going through the consultation with the guy who came out, I was very comfortable and confident that using Slomin's alarm service is a good choice. He explained and walked us through all the different options we had and advised what will be the best for us. It was a satisfying experience. Both he and the gentleman who did the installation were knowledgeable and able to answer all my questions. I have the alarm system, a camera system, and the fire alarm. I have to check the alarm every night now. When I'm away and the kids are home or whatever the case is, I'm able to access the security camera from my mobile device. I'll definitely recommend them.

They were knowledgeable, friendly, efficient, and helpful. We are happy with our choice to hire Slomins and will recommend them whenever we can!

My sister had Slomin's so I decided to get it, too. I've had them for about four years and I got the the deluxe package which is good. The installation guy did a great job and explained everything to me. My interactions with the Slomin's team were great.

Generally very good but needed to book another service appointment to fix one thing that was not programmed.

I feel very safe having Slomins and so does my cousin and her husband. The people who came and put the stuff in at their house were very pleasant. The only thing she's aggravated about was they gave her a free camera and it never worked for her because it was an indoor one. They put in on her windowsill and when she wanted to look, it was too dark outside for her to see anybody even with the porch light on. So she put it away some place and she can't find it.

I was hoping that I was qualified for Slomins, so I then called them, and someone came out. Steve and all of their technicians have been awesome people. They installed the system which has a four-digit code word and a password, which they ask for when they call. When I wanted them to check my system, in every part, they acted on it. If I had any questions, there's a number I called and they have recorded them. The system is a great asset and it's very flexible to use. Everyone should have it for protection since there's gonna be strange people nowadays. It also helps since I have a health issue.

The technician was a very nice young man. He was very professional, thorough and explained everything to us. We now need to learn how to use the Slomins app. System is great.

Slomin's Alarm Systems was referred by a friend of mine. I got them last month and it's my first alarm system. There was the good service that I got from the installation to everything else. It was a quick and easy installation. Their guys were in and out in less than an hour. They were really knowledgeable in what they did and explained everything to me. The system's easy to work that a kid could do it.

The technician was the most hospitable, well-informed and extremely cognitive of my personal needs as a mother, woman and resident to a new neighborhood as well as home purchase. Truth, you should use him as a field Trainor because not only was he professional but he made me feel knowledgeable in a process I am totally unfamiliar with. Keep it up and you're sure to have me as a customer for LIFE!

YOU GUYS ARE THE BEST. Such a pleasure to work with pros. From beginning to end perfect and the system is so easy to use.

The service exceeded my expectations in every way from the sales person to the technicians that installed my system. The system itself is awesome and state of the art.

Excellent person and yes I will recommend to others.

Installation process went well. Personnel were efficient and professional. However, I called the solicitor who sold me this system and asked for a paper copy of the agreement for my insurance agent. I never got one. I am quite disappointed in this oversight. I will be calling the office for a copy.

During installation drill broke and wooden wall panel got damaged. Contacted customer service same day but it's been 2 weeks. No one even contacted. I followed up 2-3 times. It's frustrating when your home get damaged and damage claim department don't respond to your emails and calls - so inefficient and uncourteous.

When we bought the house, the owner was using Slomin's so we stayed with them. Once we started with them, we were happy with the service so we kept it. We've been using them for almost 25 years. We call them when having problems once in a while when the alarm goes off but those have always been taken care of satisfactorily. They have since upgraded a couple of times. And that's always been a pleasant experience.

The sales rep was very knowledgeable and the installer was even better. He installed the system very cleanly and did not make a mess. Very friendly gentleman as well. I would certainly recommend Slomins alarms based on my experience.

Installer was very knowledgeable. System is working perfectly. Salesman knew his stuff, but failed to tell us that the system needed to be connected to AC.

I ended up speaking with Rob a customer service supervisor. I will be refunded the $120. He was very courteous and professional. Thank you!

A friend of ours had Slomins and had good service so we thought we'd try it and we've been with them ever since. The installer who came was professional. He explained the whole system to us and did a very good job. We just upgraded our system and we're very happy. Our neighbors got their house broken into and got Slomins because we recommended it to them.

When I first called Slomins, I got a young kid who told me I would hear from somebody within 24 hours and never heard from anybody. When I called back, they told me that there was no information in the system. Nothing had happened and they didn't even know I was waiting for a call, so there was some communication challenge there. They had to install a new system, and were about four hours late for the installation, but once they were here, installation went pretty well. I've been using them for over a month and so far it's good.

We recently upgraded our service to include the new mobile app and z wave products for advanced home automation. We are very happy with the service and security Slomins provides us.

Pleased with free service equipment upgrade. Great rate cost for security and quality of equipment. Never had any lack of service issues and Slomin's customer service policy is excellent. Thanks.

Our installer Joe was excellent, a real pleasure to deal with.

We just moved into our new home and the old owners had Slomin's service. Then somebody came here to talk about it and we liked it. The whole system is good and I feel secure. I'm very satisfied.

Very pleased. Technician was an expert, swift and responsible. New system works well and is user friendly. One thing, the key fob doesn't arm or disarm from the outside. Maybe a security consideration to prevent hacking the code.

I honestly couldn't be more pleased. The sales person that initially came to the house was honest and knowledgeable. He never tried to oversell... Simply gave us our options and answered our questions. The technician that installed our system was thorough and very congenial. He didn't assume, but instead, asked questions and responded quickly to our requests. We've only had the system for a few weeks, but thus far, we are completely satisfied.

The technician came to install 2 cameras. He cracked my shingle and didn't even say anything. I noticed it when I came home from work, as my mother was here to let him in for the install. It's right in the front of the house. Nothing I can do about it. When I met with the guy about the upgrade I explained that I was having issues with my connection for the air conditioner as well as the remote to turn off the alarm from outside before entry. He said to call-in the issue prior to the install and it would be taken care of and that he would have a new remote for me for the install. The tech tied a knot in the connector to make it shorter - I could have done that. I asked if he was told about it and he said he was. It was like he couldn't be bothered. As for the remote, he left without giving it to me.

The installer did a good job. He did dent my wall downstairs and drilled an extra hole as well. There was a lot of cleaning up

Our installer was amazing. The best. He made every challenge doable. However our sales person made the process hard - rescheduled a couple of times for his convenience, didn't put the work order in quickly enough so our appointment was rescheduled and he wrote up the wrong work order so the installer did not have what he needed. Give the installer a raise. The sales person needs to have his performance evaluated by a supervisor. He almost lost the sale due to his lack of professionalism. We looked into changing alarm systems.

The service technician was extremely polite and efficient. Install was on time and brief!

First of all, Slomins does not always disclose verbally that you are signing a 5-year contract when you inquire and enter into a service agreement with them. You need to be aware that if you sign a contract with them, you may be locking yourself into 5 years of service, and will have to pay exorbitantly high fees to be released from the contract. This to me is absolutely absurd, as so much can change in a 5-year period.

The tech was very professional and neat. He answered questions and was an excellent technician. The salesperson was knowledgeable too. We've had the alarm system for about a month now. I handle the system myself and it's good. I was pleased and it's exactly what I expected. There were no surprises and the service was great. Slomins kept their word and did everything they were supposed to. I would recommend them.

An older version of Slomins had been there before I moved in and I decided to get it after I got broke into and lost over $10,000 worth of equipment. The installation was very easy. The salesman came out as it was being installed and wanted to check up on things and see how things were going. He was very courteous. The installer was also very knowledgeable and he has been doing it for 27 years. One time I forgot to set it and I set it from my phone, which is great. I feel safer with the system in place.

Customer service called me to inform me of a back door alarm at my residence. I missed the call and called then right back immediately, I asked them to disarm the system because I have pets in the home and the alarm is very loud. The customer service agent was very rude and would not disarm the system and dispatched local PD anyway. When I got home, I found that the alarm sensor on the back door fell off because it was installed with cheap double-sided tape.

Years ago, we road around town to see who had the most of what and ALARM-ME had it. We've had Slomins now for 26 years and we're very pleased with it. The installer came in, did what he had to do, cleaned up his mess and away he went. He was perfect and since the installation, we definitely felt safer. We’ve had no break-ins, so we’ve been very lucky. They're excellent!

I’ve been with Slomins for years, and so far, my experience has been very good. It was very easy to install the security device. When I had a problem, the Slomin’s team responded quickly and fixed it.

I feel better knowing my home is more secure when I'm away and Slomin's helps to provide that. It has been two weeks since I have them as my home security service provider. Installing it was very easy. I had some problems but they were fixed immediately. Everyone I dealt with was professional, it was great. From the rep that was here to the person who installed it and to guest services after it was installed, when I had questions, those three areas were terrific. I'd recommend them to my friends.

I’ve been with Slomin's for a long time. I’ve seen the ads, heard them on the radio, seen the shield off of various people’s lawns and their material was already installed in my house when I bought it, so I reactivated it. The technician came over and installed the security device all in one day. It's good to have Slomin's Alarm Systems and we're pleased with it.

Never received order number. Camera doesn't work right. Bought a 100$ wifi extender and still is not right. Suppose to install radio transmitter but never did. Was told I should have told the installer what needed to be done. It was on the work-order. Not happy at all with Slomins.

Slomin's advised us that the service people would be at the new house on the 1st stop of the day, properly around 9am. We waited and waited and finally called a 2nd time to find out that he would not be there until after 1:00. He called to tell us he was on the way and be there in an hour, but it 1 1/2 hours later. He was fast and did a good job on the installation. However, we did not get any decals or signs for the yard. Our present house has had a Slomin's system for 30 years and that was the reason we came back...

I’m very pleased with Slomins' professional service, reasonable rate, and knowledgeable technician. I already have the security device before, I just got an additional camera to help me monitor the kids when they play in the backyard. The camera makes life easier. The installation was fairly simple. They set up an appointment and the technician came on time. Within an hour, he was able to install everything and had it working fine. The only thing is when I tried to log into their website to check the camera feed, I wasn’t able to log in, so I called their customer service and they said there was an issue with the phone number. The customer service people were very friendly and helpful.

We re-signed for another 5 years with Slomins as we have always been happy with our service. The process to upgrade our system went very smoothly and the service guy and salesman that came to our home were both professional and courteous.

Upgrade of alarm system perfect. Happy we did it. Sales representative knowledgeable, courteous, professional.

Slomin's was introduced to me by Darren, another Slomin's customer. The installation process was pretty easy and he worked quick because I was dealing with a short period of time and he got here a little late because he was working with another customer. But he was able to get it done in a timely fashion so I appreciate that. They've been really great with calling and making sure we don't need the police to come out because the other day when I tapped the window with my phone and I must have turned it back on somehow and accidentally set the alarm off. By the time I opened up the back door, I don't have enough time to run upstairs where the pad is. Having a Slomin's security device is excellent because I have a house full of women, and it makes me feel comfortable and very secure.

Very happy with job.

The mech was two hours late. I thought he was to arrive between 10 am and noon - he arrived around 1 pm. He did all of the work very fast and was very neat. My trouble is the very long wait time it takes for someone to pick up the phone. Once the first machine answers the call you are instructed to push a number to speak to a live person. That time is way too long before I get to talk.

Installation of wireless system - The technician was very professional, knowledgeable, polite, organized and has completed work quickly. He answered all questions I had.

Great service from sales rep and great service from installer.

The installation went well. The gentleman was efficient and helpful, friendly. He taught us how to use the new system, explained some details, showed us how to reference the manual. My biggest thought is that the system is still about the same as the older one - where I need to put in a code to activate and deactivate. I was hoping for more of an easier way to arm/disarm without the phone app, i.e. a key fob or something.

Great customer service. Installer was very professional and friendly.