Slomins Alarm Systems Reviews

I was familiar with Slomins because my family had it as an alarm system for a few years. Their monthly fee was a lot cheaper and more reasonable than most of the other companies, whose upgrades also cost more per month. We had Kevin come by to go over what we're buying and what the cost would be and he was great. He was very professional and he answered all of our questions. The installer was nice and he did a good job. He went over everything, including how to use the system.

The system installed in a timely manner. The Tech was customer friendly. On site demonstration made me feel good for my choice to use your company.

I had 2 other alarm companies quote me before selecting Slomins. Customer service and expertise cannot be beat here. Sales was great, tech was friendly, knowledgeable and neat. Would highly recommend.

The sales reps at Slomins are very courteous, respectful people who went to a lot of trouble to explain how everything worked, to listen to concerns I might have and adapt to things accordingly. They left everything in very good shape with very clear directions as to how the process worked and what to do if I didn’t understand something or wanted to change something. The alarm accidentally went off on my first week with it and I immediately got a phone call from Slomins. They were very solicitous of my well-being and handled the situation extremely well as far as I was concerned. It was an excellent decision to go with them. I would certainly recommend Slomins.

Technician did a very good job. Very courteous and did not make a mess.

I had schedule a Thur 8AM installation. The guy arrived 12 noon, Tuesday. He was very tired having returned from a trip at 4:30AM. He spent 6 hours resulting in 2 of 3 cameras working. I was 3 hours late for my afternoon meetings. He was worried about his manager yelling at him.

We recently upgraded our system. I had considered changing providers, but my rep, Brian, came out and made me feel like an important customer so I decided to stay and upgrade my system. He gave me everything I asked for without hesitation. We had a last minute request and he took care of it. We had a minor issue with installation and he took care of it. Great experience.

I had ADT before. It was fine until they had a problem billing me. A couple of times, they stopped billing me and said that I was overdue. I didn't wanna deal with it anymore so we called Slomin's just recently. The gentleman who installed our system was very courteous and professional. The gentleman who came to sell the system to us was very nice, too. I had asked him if I could have two signs, one for the front and another for the back door. He said, "Remind the person that comes out to install it that you want a second one 'cause I'll leave you one here today." I forgot to mention that to the installer so we just want another sign. Nevertheless, our experience with them was good and we're very happy with Slomin's so far.

Great experience. Both the sales person and the installation tech were very friendly and professional.

Service technician was very professional and knowledgeable. He was very quick and clean when installing the equipment. In the end, he took the time to show how to operate the alarm and went over several scenarios to better utilize the system.

Installation was completed in a short time and was done very well.

Our installer, John, was very knowledgeable, courteous and careful to leave our home just the way he saw it when he originally came. I am very happy with the work that was performed.

Our technician (Nassim) was the best. He was very precise and very attentive to our system and concerns. Very painless procedure. Thanks.

The appointment was confirmed with a letter. I also got a text message when the technician was en route. The technician was neat, efficient. He explained everything clearly. He took care of my prolong problems in a jiffy (of course, with the help of the technicians in the office). Thanks again.

We have been a customer with Slomins for over 5 years. I was told when we first went with Slomins that when they upgrade the contract, they give you more equipment. Instead all we got was a replacement keypad and smoke alarm. I was very disappointed with that. We would like to have gotten more equipment for signing another 5 year contract than just them replacing the 2 things.

Service tech number ** was very professional, neat and very nice.

The tech was great, on time, knowledgeable, and fast. He explained the entire system and reviewed with new twice. Fantastic service.

I've had Slomins for a month and it's good service. With the advancement of WiFi, it's an improvement from my previous security provider. I had to learn to use the app, which became very handy because if my wife wants to set the alarm before I come home late at night, she can do it and then I can turn it off with my phone. We recently came back from a vacation and I didn't have to wonder who was watching the house for four days. I know they link it with the oil company and I'm concerned that every year we end up changing oil companies. I'm curious to see how much consideration they actually give since they're an alarm and an oil company.

I've been having problems with my alarm. It goes off the grid and I asked the technician a week ago to come out. He was very nice but obviously not nice enough because they set it up for today and never showed up. Nobody has called. Nobody has done anything and I'm not calling them because I'm kind of pissed. However, besides them not showing up, I like the system. Their service is good and I love the product.

Mechanic, Mario - pleasant, professional, on time, thorough, patient, and a pleasure to have in my house.

I signed a 3 year rental contract for a alarm system from Slomins Shield. When signing up I was never asked to present proof of ownership of the property, lease, ID or marriage license. My name was never on the lease but this company approved me for services anyway!!! I no longer live at that address that I then shared with my ex boyfriend. Long story short I called Slomins and told them I no longer live at the address and asked for instruction on how to remove my name off the contract. I was told that all I needed to do was send in a name change form. My now ex boyfriend agreed to sign the name change form. Which he did! Then they said they need me to send a copy of the lease which I don't have because I don't live there!

We considered Slomins Alarm Systems because of their good reputation. We are with them for about five years total. Their installation team was very friendly and efficient, while the salesman and the customer service were excellent. I have fewer worries for the family and when I leave the house, I know it's secure.

Everything is perfect with our alarm system, but I haven't set up the camera and the robot that they gave me yet. But Rob was very, very thorough and he answered all my questions. It was great that they worked around my schedule. They were excellent and I'm very happy with Slomins.

Everything with this company was first class.

Our installation technician was very professional, helpful, tidy with his work, and gave a great explanation of what he was doing.

Omar was great, efficient, went over the things I needed to know. Just a easy process.

Our installation guy was great, but we were told he would be to us by 10:30am. My fiancé took the day off to make sure she was home and he didn't get there till 2:30. So she lost a full day of work! I don't blame the installation guy. He rocked. The lack of communication to the homeowner was a joke. We called 2x. Lost a day's pay and we needed at least 3 window alarms that we were told by our salesmen that we probably didn't need. This needs to be rectified. I will be calling today about the Windows alarms and they better have some kind of deal. Again our service guy was awesome, efficient, funny and really helpful.

I had an installer at my home yesterday to do an upgrade of my alarm system that I have had with Slomins for about 7 years. I received a text that the installer was enroute and he arrived a while later. I would have assumed that enroute meant that would arrive very shortly. He arrived and did the upgrade with really no issues. My issue is when I asked him for assistance with the new app for my smartphone. I downloaded it and installed it but I was unable to log in. I told him that I was unable to log in and he told that that it was not his problem and that I had to call customer service.

Your salesperson was a gentleman and a pleasure to deal with. He was on time for our appointment and explained everything that we were getting. He was thorough as well as knowledgeable about his product. Your technician that installed the alarm system was also very knowledgeable and thorough as well as being extremely neat with the installation. He too was a gentleman and a pleasure to deal with. We were very happy with both the salesperson Dan and your technician Mateo.

Slomins' sales staff was great and the installers were excellent including their service. I would recommend Slomins to other people.

I was very pleased with the way I was taken care of by the salesman and the installer. Mr. ** was very helpful, and the fellow who installed the system was very knowledgeable. I was undecided which alarm company to have until I talked to a friend who is a customer of Slomins. She recommended you highly.

I've had Slomins for 30 years. Every time they did something, it was wonderful. If something was wrong with my system and I would call them, they would help me out over the phone. I've had no bad experiences with them at all. They're great.

We've had Slomins for many years and we decided to upgrade the system. The guy that came for the installation explained everything and his boss also showed up and watched the guy explain it to us. It was a good experience. Everybody should do it.

We have the Slomins Alarm Systems for over 5 years now. Very easy installation. Since installing my system, I feel more secure. They provide great service.

I’ve been an existing customer with Slomins for quite a while. There had been some follow-up with customer service, and all has been very satisfactory. I have more sense of security and coverage with Slomins.

I had companies come out and tried to explain the security system to me. One was a private company and the other one was ADT. The guy from ADT had no knowledge at all of what he was putting in my house, while the guy from Slomins was a nice gentleman, explained everything and walked me through the process. We felt very comfortable. I asked a lot of questions and he had answers for every question.

I’m very happy with Slomins. I've only had them for two weeks and so far, so good. I had one alarm set off which was our mistake, and the people at Slomins were extremely prompt in responding. It was easy to install the system and the instructions were very easy to follow.

Installer very knowledgeable and informative.

I have the Slomins Alarm Systems installed in my house for the past 12 years and I had it upgraded recently. The installer was pleasant, prompt and explained the system but left all the garbage behind. Also, I had trouble with my camera and their team had me reset it. They did get it working again but for some reason right now, it's not working. I hope this is not gonna be something that happens very often. Other than these problems, my service has been good with them. They've always been courteous and respond effectively to whatever my concerns and questions are.

I've used Slomins alarm systems for a couple of weeks and so far, it's been very good. It's more modern now and cheaper than the other brand I had before.

Slomins' security device is very easy to use and I like it because when I leave home, I know that it will be safe and even if someone breaks in, I will be alerted. I've had it for around a year now and everything went well with the installation. The installers were really friendly and they did the work on time. They also explained how to use the system.

Our technician Oliver was courteous, helpful and made our experience of getting an alarm system installed an easy transition.

The installer (Luis) was professional and efficient. He was friendly and explained what was being done throughout the process. A manager (Joe) arrived 1/2 way through the process. Joe was also very friendly and helpful. The work was done without a flaw. At the completion, Luis explained the system and reviewed the features.

Great service with professional installation.

I've been with Slomins for over 20 years. That time, a sales guy came and pitched their alarm system, and it was affordable, so I got it. It was a recognized name at the time and the reps are responsive. I never had any issues with them installing anything. My house is not easy to work with because I don't have a basement and have little crawl space, but they always managed to get it done. We always feel more peace of mind with an alarm system, so I like having it. I've never been dissatisfied with Slomins.

We decided to get the Slomin's Alarm Systems because of the price and my parents' recommendation. I feel safer now at night when I turn the lights off. The only negative is that I have the app in my iPhone and it's not very good. It's very slow and seems to take forever when I open it to get to the screen where I need to arm or disarm the system.

We've had Slomins for many years, and every time I call them, everything works out fine. As a matter of fact, the guys just put the cameras in today and when I called up, they walked me through the web stuff to get the cameras and my phone working. Everything works nicely. I tested it after they left to make sure this old dinosaur didn't make any mistakes. The installer was very competent, professional, and my interaction with him was very good. We're very happy that they did it fast, accurate, neat and no mess around the house, and we have no problems with anything.

The gentleman who did installation was a book of knowledge. I have wireless system, so he made it compatible to what I had. He put a new keypad in and did change all my batteries on my windows and glass protection. He also went around, drove in the whole thing and then sat with me and my girlfriend to explain the whole system. That guy is outstanding. He needs some recognition because he did a fabulous job. I set off my alarm Saturday or Sunday morning and I got a great response. So far we're very pleased with Slomin's Alarm System. It was an excellent experience.

We’ve had Slomins for a while. We just upgraded our device and I feel better about being able to activate and double-check it from my phone. That’s been more comfort to us. The only downside was when we had the upgrade, we waited all day and they didn’t get here until fairly late at night, but everything turned out good.

The technicians were scheduled to be there to set up the new equipment in the morning. We were promised that they will be there first thing in the morning because we had a previous appointment the week before and they did not show up to 1.00 pm. We contact customer service and was told that the morning appointments run up to 1.00 pm. That was contradicted the following week when we were told morning appointments end at 12.00 like all normal mornings are. The technician showed up at 11.50 am. He did a good job eventually but the company needs to do more to set appointments and do so in a timely manner.

Tony walked into my store and gave me a sales pitch about Slomins Alarm Systems, and I've had them for four weeks now. So far, so good, and I'm very satisfied. I had ADT before and it was an old system, so as far as systems go, Slomins is a much better upgrade. A guy came out to install the system and he was great.

Just updated our original system with the new digital system. We like the flexibility that the new system offers and options.

The technician was there first thing. He explained everything he was going to do. Reviewed all my zones and again explained what the upgrade would do. He was neat, organized and completed the work in a timely manner. I was very impressed with his service. 5 stars.

I had the old system already in the house. We upgraded, so I had Slomins come. My husband thought that the installer was absolutely phenomenal. He was a nice guy and did a good job. He explained everything. Even the person that we saw at the kiosk in the mall, which was where we signed up to upgrade and get the oil, which we haven't gotten, was pleasant as well. I called them about my bill because there were some things on it that I didn't quite understand, and they were very helpful in getting it solved. My husband is very security-conscious and he feels much better about the house.

I had a problem with the glass break and Slomins sent a guy who was very polite and he fixed it. I used ADT before them and I can't stand it. It's the same system, but the customer service experience with ADT was the problem. I just hope I don't go through the same BS with Slomins.

The salesman was very nice. Very helpful with deciding what we wanted. The tech was a very nice young man. Knew what he was doing. Very helpful with questions I had.

I've been with Slomins Alarms for only a month, but it's been good. I went with them because their cost is good. It was easy installing my security device. The person doing the installation was very knowledgeable. I corresponded with the Slomins team when the alarm went off, and our interaction went well. I have already recommended them to someone else.

We are very unhappy with Slomins Alarm Systems. Two nights ago, the guys came very late to fix the problem that we did have in one area, which was fine with us, however, today, we had the same problem. I had to bypass one of the sensors. And I have to wait until next Monday for someone to come and see if that can be fixed.

Steven ** excellent salesman. Jose installed. Top notch - thanks for excellent job!

Alarm update. The service that was performed was very satisfactory.

With this upgrade in alarm systems, I'm able to get rid of my landline phone and save money every month. Slomins has been terrific about everything -- from scheduling tests of the old alarm to installation of the new alarm.

The salesman promised us things the first time he came to the house. When he came to the house (after multiple times we called him), he did not give us what he said he would. The tech that installed the alarm panel didn't clean up the mess he made on the floor.

The installer was friendly, polite and professional.

Installation went smoothly, though I was not told beforehand that alarm had to be hardwired to the existing electrical, but the technician was very professional and neat.

Your installer was friendly and efficient. However, he had to take off my base molding to run the wire. This job he wasn't so skilled at. I do believe he did the best he could. Unfortunately his best was not good enough. I was told that I would get a call on 3/28 to resolve this issue but it never happened.

Excellence in action it's what Slomins is since 1998. I have been a satisfied customer and my family is safer from the service on the phone to the technician always polite. Informative. A great team. I brag about my Slomins to others. I'm a very satisfied customer. The salesman william ** regarding my upgrade to the new system was so informative professional and polite. Made me feel at ease making choices. You feel like you are a part of the big picture 24/7. Thank you Slomins for keeping us safe. That is priceless. The workers leave your house clean no mess. The technician that installed the new system was very informative and helpful and impeccable manners. You feel like Slomins workers are a big part of my family. We all work together to keep the kids safe. Please say thank you to the great team... Hats off to each one of you on this new journey for us our new alarm system... A happy experience.

I picked a install date & received an email saying they would be here. On that day I waited all day and nobody came, nobody called me. They blamed it on the town permit paperwork. Untrustworthy customer service.

Very happy with the system, above today's standards. Worker was very knowledge and very patience with my questions. At the end of the day I feel more secure, and very satisfy thanks.

Good job. Service rep was on time, courteous.

At first the salesman who came to my house told me he would get back to me the next day as I needed an earlier appointment because I was off that week. He said he would follow up and he never did. I was able to a couple of days later and got a tech to come out and connect my service. That made everything ok!!!

I have had nothing but problems with this company. One of my breakers keeps going off in my front room. Closing my door, closing my dresser drawer, dropping my iPhone, etc. On top of this they seem to set up service appointments and then show up 5 hrs later. Then they claim "oh it was no guarantee just a request." Come on people, you can get there in a 4-hour window? Their customer service people are rude and they can't seem to fix the issue. I am so sorry I started with them. I love how they claim it's free installation. It cost me over $1200 to get this system set up. DO NOT USE THEM!

Slomins - NEVER do business with Slomin's. I needed oil so I call them on Thursday night and they told me that they didn't put oil because I had a bill that I owe them. So I ask how much do I have to pay for them to put oil and they told me $305. So I gave them my card and she told me that they will come Saturday. When Saturday came they didn't come so I call them that I was going to run out of oil. She was going to put a rush on it. Then Monday came still no oil. When I call them she told me someone was going tonight to put 20 gallon until the morning and that she was not going to charge me for the trip just the oil. But when he got here the first thing he told me it was $275 for him being there so I told him "forget it".

After fulfilling a 5 year contract and keeping them for an additional 3 years I decided to cancel my security system. Their cancellation Dept is always closed. They make you jump through hoops to cancel. After threatening them with legal action and recording all phone conversations, and sending numerous emails I was finally able to cancel the system after 2 days. Make sure if you decide to cancel they send you a cancellation notice. I would never recommend Slomins to anyone.

Had alarm system installed and the alarm was tripped so Nassau county police showed up and then a few days later got a fine for $250 saying we don't have a permit. Called Corporate office numerous times and it's been over a month and I'm still waiting for the permit. Now the fine is almost due and I refuse to pay it. It's been one headache after another. Sales rep (Joe) messed up on our contract so we had to sign everything over again. Incompetence level of this company is through the roof. And the security of the lives of my family is in their hands.

After renewing a 3 year contract after 18 years with them. I did it to get 5 new pads and a sensor in one room. A few months later I received a contract for a Security System Service Plan (which I never received before). It would have to be renewed annually and cost $122. It would be very expensive to opt out of the contract. If I do not purchase the service plan and they have to come here I would have to pay $80 an hour and materials. Do not go with this company. They are just out for all the money they can get.

It is now 4pm. I have been waiting for a service call set for 8am - 1pm. No one has come. I have called several times each time no real information. THIS COMPANY IS THE WORST. I am holding yet again for a supervisor. They have no respect for their customers, no service, and act like they are doing you a favor to have a service call. Do not sign up.

I have a three-year contract with Slomins. I was charged extra because they miss my bedroom sliding door and for them to come back out I had to pay $60 extra. Not only that within three weeks of adding the new sensor it fell off. When I called them up to come get it installed they give me the runaround then let me know I have to wait 10 days. When I express it was too long then they send somebody out. I was waiting for that person then the representative cancelled the visit without me knowing, then tell me if I cancelled my contract they will take me to court.

They were notified that we had sold the house and despite not providing any alarm services at all kept the account active and charged my credit card for an additional year and a half after I moved out. The new homeowners were nice enough to call us and inform us that Slomins was charging even though the power of the alarm had been shut off and they had no access either. Bottom line stay far away as charging for services not received is clearly against the law.

I have been using their service for almost 3 years now. Back in August of 2015 I called them to let them know that we are getting our house renovated. I was told that "Thanks for letting us know, we will post a note to your account. Call us when you need to reinstall your service. Meanwhile, disregard the invoices that you receive." After 4 months when we moved back in the house, I called them to come and reinstall the service. I was told that a Home Inspection will be required by one of their Techs.

My wife and I went with Slomins to install a boiler. They required a yearly oil contract that locked in the oil rate and gave us a yearly tune up. In return they allowed us to pay the boiler off over two or three years without any interest. The price of fuel they quoted us was competitive. They promised to do all work and get all permits.

Do not use this company, you will be very disappointed. They will not help you if you will need help and if your account will close after paying to them for 5 years they will hang up on you when you asking how to disconnect because alarm still beeping... By the way, their monitoring system sucks and after my alarm went off many times, no one called me for 2-3 min. What kind of monitoring company they are? Do not use this company, these people...

I believe this company is a sham. I paid $193.00 for a service contract. Called on Nov 2, 2015 to have my furnace serviced and was told no one will be able to come until Jan 29, 2016. I locked in their oil price and am now paying fifty cents per gallon over market value. Stay away from this company!!!

I became a Slomins customer about 8 months ago. The first time I needed service on a faulty heat detector that was beeping, they told me that no one was available to come to the home for 5 days to fix the problem so we listened to beeping for 5 days. Another time that I needed service, I was given a three-hour window and the guy came an hour and a half after the window ended. Today I was given a three hour window (2-5 pm), and I waited in the house the entire time. I even called twice to see when I was next on the list and to tell them that I was at the house.

The Sales team are liars, and the company should be banned from doing alarms. Was told "we cover all equipment we sell. No worries. If there is an issue we will handle it. You're under contract." RIGHT OUT LIE. Had an issue with the keypad and they said out it will be a 150 charge to replace it. What? I am under contract. "No that is you with us for 5 years, not that we cover the equipment." Oh that is a service contract on top of everything else. So my system is working, but the keypad only can use certain numbers. Never ever use that company ever.

Slomins just came to South FLA. I am from Long Island, I knew the name. I wanted to upgrade our system we had for over 10 years. The salesperson just wanted me to sign the 5 year agreement. Keep in mind I do the same thing in a different industry. I was fine with it thinking I was getting a better system to protect my family, NOT THE FACT. They took over 30 days to install (I was still fine with it). I got a system, we could not hear when it went off. We could not see if system is on or off. Then they wanted to charge more $$$ to give me system I need. I was still fine with it until Friday I signed on 7/11/15, my system is STILL not working and it will cost me more. Have them be real clear on what you will get before you sign anything!

Two salespeople came to my house to sell oil. They proceeded to have my husband sign a contract. My husband has dementia in addition to having a severe stroke. ** left a brochure saying "Congratulations on your purchase". The brochure was left on the chair outside which I saw when I got home. I asked my husband who is here and he had no recall of these people being here. I called ** to talk to them and explain the situation. They were extremely rude and had the audacity to tell me he seemed fine to them. Any normal person Can clearly see he has major cognitive issues. I had to make numerous calls to get this contract null and void. Each person I spoke to were extremely rude and questioning that if he so bad why was he left alone. The worst customer service and sales representatives, ** have absolutely no people skills, no moral values and are a disgrace.

I had cameras installed for $3000 along with a free upgrade alarm. They charged me for the upgrade, shut off my cameras I paid for, and shut down my alarm. The IVR DID NOT RECORD when my car was broken into twice. I reported them and they are harassing me with phone calls out of the area. They set off my alarm remotely (said it can't be done but working for an alarm co., I know it can be done). The alarm was blaring today, I could not shut it off. They hung up on me three times. I have contacted an attorney about them so they can set off the alarm as much as they want. I disconnected it from the main source.

After a very serious series of traumatic events I realized I needed a security system in my home. It is important to note my state of mind at the time, because I have no idea why I chose Slomins. Maybe they were just the first company to call. I have memory loss from that time, so I don't remember details. I was just terrified and wanted anything at all. This was in November of 2011. They came and put it in.

As I'm trying to terminated my account, due to hardship with no money to pay my account, the customer service personnel denied my request arguing that I have a 5 year contract. At any time I was explain that I couldn't stop my service. I try to pay a penalty to finalized it but said amount is bigger than keeping the service for the 5 years... please help me out.

On 4/6/15 at around 12 to1 PM a Slomins oil truck came down my block which is a dead-end and proceeded to make a U-turn using my driveway. I tried to stop the driver but he was down the block already. His speed was also a problem on this block since there are children on the block. When I checked my driveway I noticed where he drove his truck on that the driveway was cracked. I had called Slomins and told them about the problem. They put me on hold for a long time. I had to re-call them and they got nasty and said they were corporate and I can either wait till he finds out what to do or hang up. I waited and was informed that someone would get back to me in a short while. I was home all the rest of the day and no-one called to even set up a time and date to look at damage. The damage is on the edge (right side as you look at the house).

Slomin's Shield sales staff is not incapable. They did just what they were trained to do. Sale. The real problem is they changed vendors for their equipment and do not have what I needed in stock. So they sold me what they had, because, if I was told the truth, I would not have purchase partially what I needed. I would have called ADT. So, I upgraded my alarm services and a sale rep came to my home to tell me my security needs. I wanted video cameras and was advise to purchase 3, plus another motion sensor which cost about $800 which I paid.

Our bad that we didn't read the lengthy (5 yr) contract that their rep was rushing us to do. We were initially told we could order oil as we needed it. Then they're started delivering at will. We don't need or can afford keeping our tank full, almost $600 every approx 26 days. Takes them a long time to honor their service calls. A couple times we called for alarm service said they came, my husband says not. $1000.00 to discontinue contract. They're a RIP-OFF!

I had just a surgery when one of their reps knocked at my door and asked if I want inexpensive oil. He just said the price will be 3.19 per gallon and never goes up and never mentioned anything about minimum or cancellation fees or anything else. He was more pushing for selling alarm systems too when he found out that I have just got the house. Then instead of giving information about the contract I was supposed to sign, he was promising discounts for the alarm system if I get them both.

The first time I had an appt. for service to my furnace they called me up at 4:45 to tell me they couldn't make it after taking off of work. They said they can come back in June. I complained and did get an appt. for today supposed to be by 1. It is now 2:30 and no one is here. I am supposed to pick up my kids but can't leave. I called and they said very rudely I would have to cancel and make another appt. which couldn't be until next month. They couldn't come a little later. I was told by the salesman before I signed the contract that it may take a few weeks to get my furnace serviced. I signed my contract in Nov. and still trying. I spoke with a supervisor and they told me they are doing me a favor coming out.

I signed a contract before reading it fully. (Shame on me)! When I saw it was for 5 yrs, I called the next morning and cancelled it. They were at my house on Friday January 30, 2015. Contract says 3 business days to cancel. I had till February 2, 2015 to cancel, which is not business days. They told me they would return the money to my credit card within 10 business days. I called them on the 11th of Feb, and now they are putting it in as a credit, but will take at least a week due to business days. Business days only work for them when it comes to refunding the money. They should read their own contract and abide by it.

I was a first time homeowner and did not know anything about oil heat. I call them because there was a sticker on the boiler of the previous homeowner. Anyway I wanted oil. A nice, sweet talker made an appointment and came to see me. He began to talk about security camera. It seems good so I did sit and listen before he leave. I can't believe I had signed a contract for 5 years, $30.95 security and a $3.59 per gal for oil. He said they would give me the best rate on the market. Now!! As I begin talk to other people, everyone was paying a cheaper price for security and oil. I call them and told them that they are ripping people off and they are liars. All they said was you have to pay 1000.00 to break the contract. They are thieves.

RIPOFF. They told I was a loyal customer with the alarm company, they were going to offer me the lowest rate possible for oil and was told no one would be offered this low rate. I'm locked in and paying a dollar more than everyone else. I am a loyal customer and would have stayed with Slomin's Alarm and Oil but never again after being swindled!

Slomins is by far the worst company I have ever had to deal with. They are misleading and are only interested in hooking you in a contract. Before I signed the contract I was told that I would be able to have only 100 gallons of oil per delivery which was perfect. A few weeks after signing the contract they deliver 170 gallons. I called to see what happened - they were extremely rude and told me I was on automatic delivery and I couldn't do anything except lower it to their minimum which was 150. So they lied they told me I could put 100 gallons at a time and now they're saying their minimum is 150. On top of that they are putting oil about every 2-3 weeks - it's outrageous. I've called several times since and all I get is a run around rudeness nasty attitudes I've even spoke to so called supervisors - they have even yelled at me, they told me if I done like I can cancel the contract and pay a $500 fee.

Noticed my brand new boiler having trouble starting. Called Slomins, explained I have a service contract, they didn't care at all. I scheduled a service with them 3 weeks ago, took off of work and waited. NOTHING, no call, no one showed up. I called them back and they said "sorry we don't know what happened (?)." You don't know why your service man didn't do his job, ok so the boiler gets worse. I make another appointment and they cancel(???). So now it's not firing at all, water is cold and I'm away on business trip with my wife and daughter home in NY 15 degrees and no heat or hot water. Snow scheduled for the morning.

How's this for spending one's time trying to ensure I have enough heat with a 91-year-old in my house since the temps were to go to zero for the week of Jan 5, 2015: Monday Jan 5, noticed tank gauge is low (under a 1/4) and it's been more than a month since last delivery. Called to see when next delivery is. Told it's Wed the 7th (call no. 1). I fully understand that an oil tank gauge can be inaccurate and I was very happy with the answer I was given. However I called on Wednesday the 7th to check up and was told no delivery scheduled (call no. 2). Gauge is now soundly on zero. I complain to the salesperson who DID our contract that I was given wrong info regarding delivery (call no. 3), says he can't help however somebody from Slomins does call in the afternoon and says will have a delivery Thurs-Tri (call no. 4).

Paid for a service and oil contract, and was told that oil would be delivered every 2-3 months since I have a big tank. I was also told that if I needed service, to call, and "usually within a few days." I was also told to call and get a "tune up before winter." I called in October, and I'm being told I can't get serviced until March!!! 4 MONTHS!!!!! On top of this, they delivered 275 gallons, and 6 weeks later (3 weeks before Christmas - how thoughtful) (NOT 2-3 MONTHS), they delivered another 275 gallons. And then 3 weeks later, they TRY to pump in another 275 gallons. Can you imagine, 550 gallons during the month of December? I refused the delivery (I can't afford it, and don't need it), and was told I was in breach of contract. TERRIBLE, TERRIBLE way to do business. I can't wait to tell my entire neighborhood!

I signed a contract with Slomins, being assured by the salesman that if I was not sure when my current contract was up, that they would hold my first delivery. My wife called to tell them to hold it for a month and was told that was okay. They delivered the fuel oil anyway and my old oil company charged me $399 for not satisfying my contract with them. The customer service people at Slomins basically told me that there is nothing that they can do. Terrible service, and the supervisor Mike thinks that he is a gangster.

Salesman offered me oil @ 2.99 per gallon, I explained I have several tanks. He said no problem, so I get delivery, they charged 2.99 for first tank and 3.69 for second tank. Both got 100 gallons each. I called, they said I need 2nd contract and they would fix it. Here's the catch, they say I have to buy 600 gallons per tank?? That is not what salesman promised, they said they don't care what salesman said, and to read the contract and if I don't sign I will be fined $499.00 plus their attorney's fees. Salesman promised me I would love the company and that they would treat me right. BBB and consumer affairs will be contacted now, and I have appointment with a lawyer.

Had a security cameras system installed for 3 thousand dollars. My car was broken into in front of my house so I go look at the DVR AND it was not working and hadn't worked for three months prior to that. This was paid upfront - two camera stationary in one direction and one extra that I had to buy separately. When I called they gave me a hard time but finally replaced it with a cheaper model. I also have an alarm system with them and I refuse to pay until I recover the money for the taking stolen.

With Slomin's, this is the worst service I have had in the past 9 years. After my upstairs keypad gave out on me, 1st. person I spoke was ok. When calling back the 2nd time, the guy tried to tell me when setting it from downstairs, how many seconds I have to make it upstairs. He didn't want to hear it when I told him I have 1 bad leg and I don't know how he expect for me to make it to the 2nd level in time. He directed me to call back in the morning & speak with customer service which I did, explaining it to her. She tells me, "well, you can leave it on walk around & then go upstairs." I told her what is the purpose of having an alarm if I got to keep it on walk around. When I'm in my bed, I guess it's okay to say hey, you can come through the windows. To make a long story short, thank God there were someone else in my home besides me, which means he had to be the stunt man every single morning to turn off the alarm downstairs & setting every night going to bed. Slomin's gave me an appointment which took almost 2 weeks to get to me.

Moved into my house over 2 years ago and still don't have my alarm system up and running. My alarm panel on the second floor of my house was hanging off the wall when their tech left. They said they were coming back to install the promised drop camera that we still don't have. 6 calls to office and never a call back to deal with this issue. Then they call to get paid and were told to have supervisor call and still nothing. Still waiting, I would not use or recommend this company to anyone. Horrible company and I have a service company myself.

This company has to worst customer service of any company I've ever dealt with. We scheduled an appointment with a tech who was supposed to call on his way. Though I was home waiting, I missed the call on my cell phone but called back within 2 minutes. They REFUSED to come to my house, stating because I didn't answer the phone they moved on. They were rude and VERY combative. If I could cancel my service I would, but as the rude manager threatened, I will be charged $1000 cancellation fee or be sued by them. DON'T SIGN UP WITH THEM!

Slomins Shield has terrible customer service. The agents are very combative. When you ask to speak with a supervisor they keep you on hold until you hang up. This has been ongoing with everyone that I have spoken with who has this alarm service.

I moved into my house over 6 years ago and a Slomins alarm system was already in place. They sent a service tech to set it up and it never worked right. I called multiple times to complain and ended up never using it because of malfunction. They would not allow me out of their notorious 5 year contract. They sent their collection firm of Eichenbaum & Stylianou after me for the balance of the contract. I set up a payment plan with them even though I never really used the alarm system because it never worked. I just didn't want to get sued. No one at the collection firm could tell me exactly what I owed or how much I had paid. I had no idea what the balance was so I stopped paying. Never heard from them. Three years later my bank accounts are frozen because they had some bogus court order to put a lien on my bank accounts. I had no idea what happened.

Approximately 1 week ago, I scheduled a service call to have technician come out to add security to another window and asked the customer rep. if there would be additional charges for any other windows needed at that time. She informed me to show technician which windows needed to be armed and there was no additional charge. I recently noticed that the same window I had showed the technician when he came out was tampered with so I called them to come back to secure that window, even though their technician said there was no need. If someone comes into my house using that window, there is no security. I am now being told that I would have to pay an additional $99, which was paid when he came out originally and I inquired about the same window that he felt was no need to arm. I received terrible service from their customer service rep., as well as the supervisor, when called to have the situation taken care of. Their only concern is that I will need to pay an additional $99. I urge you to never, ever consider monitoring service with this company. Poor service.

After some issues with our heat being shut off, we called our oil company to come and diagnose the problem. The tech originally claimed we just needed maintenance and spotted a teaspoon of oil on ground and stated we needed a new oil tank. This was a big surprise to us since we never had a problem before. So, we wanted to do some research before replacing it and we became concerned that we needed another oil refill before we decided to replace. Thus, we called Slomins and they stated that they could not deliver any oil because we needed new tank.

New customer. The following is my opinion based on my awful and incredibly frustrating experiences. They are the worst! In my opinion their service contract is a sham and scam. They are clueless. Completely screwed up our burner, ignored or failed to realize despite my wife telling them we were out of oil. Cleaned the same parts on 3 different times before realized DUH... we were out of oil!!!! And then… I called them around 9:30 pm last night when I got home because there was soot all over the place from the boiler. "Stephen" the phone operator told me I could keep the boiler on despite the above. Really! Let's see. If the soot builds up it will catch fire. Thank goodness I called a friend who does service and shut it down.

I have been a Slomins oil customer for two years. I have a very steep driveway, which admittedly is a problem in the winter if not properly salted and sanded. I was getting very low on oil in early February, which unfortunately coincided with a 2-inch snowfall the day before my delivery. The truck couldn't get up, and the driver left a note to have it cleared and call back. No problem there - that's my responsibility. I cleared it, and called them back. A couple of days later same thing, driver came up the street and just turned around and left (my neighbor happened to see it). I call back, say the driveway is cleared, salted and sanded, and I'm now about to run out of oil any day.

I had been a customer for 5 years with Slomins heating company and had not had an issue until this year. When I bought a summer home and signed a contract to heat my house with Slomins in 2013, we had problems from the beginning. They assumed my tank was 550 gallons (though it was 1000 gallons) and continued delivering oil despite conversations I had with them that the house did not use so much oil. I also asked them to measure how much was in the tank so I would not be charged for excess oil, and was given the runaround.

Called Slomins, we been with them for 16 years, we were leaking water from our boiler in our basement, and the heat did not rise. Slomins told us is would be ten to twelve hours to get fixed on one of the coldest days of the week. So we said OK, did we have a choice, when you have a service contract with them! Slomins call us at 12 pm, and said, "Oh it's going to be a little longer." We are still leaking water in our basement. We slept with no heat. Still waiting for Slomins, it is almost 20 hours later, still waiting! I can't wait to get rid of them! Still waiting!

This is a JOKE of a business and they will mislead you in every step of the way. I signed for an alarm system but never receive the service nor any call from them, it was offered to me in a door by door sale. I make a check and they clear the check plus took $100.00 from my account and I still don't know how. I call to cancel since I have been waiting for the service and no one show up, so on Nov. 5, 2013, they start to process the refund. One week later, nothing. Call again just to confirm that I need to wait another week. Tired of all this, I try to talk with a supervisor thinking that maybe it will help but it was worst. Now on Nov. 19, 2013, they are going to make a check because I understand wrong and they will try to send it tomorrow by MAIL. I regret so much for trying to take advantage of a good deal but as always, we are the ones who have to wait with contempt and make the best of it.

I have been a Slomins customer for years. My town changed my physical address and although I sent the change of address form to them, as requested, they ABSOLUTELY REFUSE to change my address in their system unless I send the ORIGINAL notice from the post office???? WTF!!! This is a huge concern for me as I am out of town for an extended period and my home is UNPROTECTED... They FLAT OUT REFUSE to send the police to my CORRECT in case of robbery or other break-in. Of course they have no problem changing it for billing. Both customer service men were extremely condescending, argumentative, rude and totally unhelpful. I WILL NEVER USE or RECOMMEND SLOMINS AGAIN.

Signed a contract with Slomins in January. I have a 550 gal underground tank. They came in and agreed to treat me as a 275 gal customer. To me, that means like a 275 gal and come with auto deliveries accordingly. 11 days after the first drop, they came in again and dropped another 200+ gal. (If I was a customer that had a 275 tank, why would they come out again?) According to them, they were going to measure how much oil I used so they can determine my oil consumption... Sounds ok and legitimate... but wait????? They don't come to drop oil less than 175 gal (according to cust serv) so they expected 30 days to pay $1800+ bill as I am not on the budget plan. (That starts in June.)

I agree with the gentleman from East Meadow. I have also been a long standing oil customer with Slomins and an alarm system account holder. When I had an issue with my alarm system for which I pay for service calls, I was advised to go to the alarm box and see if I could fix the alarm myself. When I advised I could not do so, they advised me it would be 3 weeks until someone could look at my alarm system. Are they kidding? I pay for service and they advise they are too busy to come for 3 weeks. The same holds true for their Oil service for which I also pay. They break appointments stating they are too busy with emergencies, refuse to come in summer months to clean burner - they charge top dollar for their oil and do not offer proper services...

I was a Slomins customer stupidly for more than 20 years. I bought every drop of oil from them at highly inflated prices. We are in the fourth year of a five year alarm "contract". The alarm broke and had to be disengaged. So we are without an alarm. Slomins was called but could not send someone to repair it for 21 days. Later they agreed to expedite the repair, but that was a lie, because although they gave us a new date they did not show. When we called to confirm they denied ever scheduling the appointment. We cancelled the appointment because I see no reason to be so long without an alarm we are paying for. They said we cancelled the contract and billed us for the equipment ($597) and the remaining 23 months on monitoring ($351). I guess we should expect to pay for broken equipment and monitoring a broken alarm. When I called to discuss the bill they would rescind the charge if I agreed to "reinstate" the account and agree to wait two week for a service call. Can't wait to see them in court.

Slomins heating oil company is a scam. I purchased a service contract from them for them to service my furnace and get my heating oil delivered from them. I called the company up in March 2013 to get my yearly furnace cleaning done. The person on the line informed me that someone would call me with a date for the cleaning and I would receive an email confirmation. To date, 5/29/13, I never received either so I called to follow up today. I was told that they never called me because in order for me to get my furnace cleaned, I would have to purchase over 1,000 gallons of oil from them, which I did not; therefore, they would not come out to clean my furnace even though I paid $300 for a 1-year service contract for my furnace to be cleaned.

I had several security monitoring companies over the years and changed equipment as new technology became available. Slomin’s took over my monitoring but their service was not acceptable to me. They do not have any way to contact them except for their 800 number. I was told I would be charged for the equipment, and I responded that I owned the equipment outright and did not owe them for it. I was billed for $1,100 which they immediately sent for collection. I explained to the collection agency, but my credit was damaged and Slomin’s knows how to collect. Stay away from their "free" service.

I had a Slomins sales person come to my 4 fam house on 11/25. I was told that I have a 275g tank I signed the contract on that I didn't realize there was a $499 early cancellation fee. I receive my first bill for 275g on 11/30,168g on 12/10, 89g on 12/17 and 260g on 12/31. And then my boiler went down, so I called them up to see what they can do. The said nothing as I didn't pay to have service in my contract. I had to pay a plumber to come out on New Year's Day, the coldest day of the year. And he said I had bad oil delivery which is clogging up oil delivery to boiler.

I called Slomins to cancel my service. They told me in order to cancel, I have to pay $360.00. I told Slomins I didn't have all of $360.00, but I could give them $260.00, which I did - they debited my account on 9-28-2012. I told them I will call to pay them the last $100.00 within 3-4 weeks from that date, and I did that too. I told them I was in a bind and I would send the last $100.00 to avoid the collection agency. On 10-22-2012, I called to make the last payment of $100.00. A male told me he could not accept my $100.00 because the file was sent to an attorney, and he was told not to discuss anything with me about my account, and he hung up the phone on me.

I have been with Slomin's security service for nearly 10 years. I never really thought of their customer service as being great - adequate as best. I stayed with them due to familiarity and incentives to renew. I always hesitated to recommend them just because, as stated, I always felt their customer service was not always up to par. However, I recently decided to recommend them to my uncle. The sales representative that they sent was outright rude and unprofessional. He inferred that we were wasting his time. We asked him for an extra remote key fob. You would think we were asking him to donate his kidney. He was the one who wasted our time.

The previous owners of my house had Slomin's install a security system in 2009. Shortly thereafter, they began experiencing roof leaks and water damage to ceilings and walls. Mistakenly believing that the 18-year-old roof needed replacing, they spent considerable money replacing the roof and crossed their fingers that the leaks would subside.

I signed up for the Slomins home alarm. The representative came over and omitted certain information, such as me being locked down for 5 years with Slomins. When I reached out to Slomins team to get my best option to resolve my issue, the customer service reps were rude, like I was bothering them and they were very standoffish. By far, they're one of the worst companies I've dealt with. I cannot wait for my contract to be over so I can cancel my membership. Beware. Don't sign up for Slomins. They are crooks. You will have nothing but stress and attitude from their employees and their service.

On Sunday, November 25th, awaken in the middle of the night by smoke alarm and black smoke all over the house, I'm struggling to breathe. Fire Department was called. I sustained smoke damage to the entire 1st floor due to puff back from boiler. Repairman came and saw that the exhaust was completely clogged and blocked! Slomins automatically charged me an annual contract fee of $165.60! Yet, they came in on 11/8/10 and charged me $140.13 for burner service! They cancelled (without notifying me) the annual maintenance clean-up appointment set up for 05/2011, which I had to make 6 months in advance! I only found out of cancellation via letter at end of April, only a few days prior.

I had an appointment next week to get my burner serviced that was cancelled due to hurricane. I can understand this but was told I couldn't get another appointment till April or May. Who needs their burner cleaned in May? Service contract already paid for, no word on when I will get my money back. Their oil prices are high anyway! I got another company with cheaper service contract and oil prices. Very poor customer service for Slomins. Think twice before you deal with them!

I had a system installed in 2007. It has never worked properly. When my 5-year contract finally expired, Slomins did all they could, including threats to make me continue and pay more money. Even after officially canceling the contract at expiration, they continue to send me bills for new service and some undefined post-contract equipment fee. They are an unprofessional and dishonest company. I strongly recommend avoiding them.

I contacted Slomin’s following a robbery as recommended by a co-worker. The Slomin’s rep who arrived to my house was pleasant and following the tour of the house, a system was recommended to me that would fit my needs. I was surprised when the rep did not recommend a wireless system. When I asked the rep, he said it may be difficult to install. I have a historic house and thought it had to do with the age of the house. Six months after installation, my phone system went out and could not be repaired for 5 days. What I then learned was that when my telephone line is without service, my alarm system is not functioning. So now I've been a victim once and now I paid Slomin's to be a victim as well. The system that was installed was antiquated and most likely still in the warehouse since most people demand wireless.

I purchased my home in March 2010 and I contacted Slomins for home security. For two years, my system has given me problems. My home was broken into, my alarm went off and scared the burglars away but didn't transmit to Slomins. Slomins sent out a tech and supposed to correct the problem. The second time, I did a monthly test and again, the system didn't work. Slomins sent out another tech and corrected the problem. Both times I called Slomins and both times I talked with a rude CSR. My advice to people, don't hire Slomins!

me for 16 gallons. On the second delivery in February 15, I measured the tank in front of the oil delivery guy named Joe at 26 inches at the start, and in the finish, it was 44 inches, but when we look at the slip, it was calculated at 47 inches, which they were overcharging me for 20 gallons of oil. I told the driver he stated it on my bill.

I had an alarm system installed on a five year contract on 10/9/05 and completed making payments through 10/9/10 to satisfy contract. After 10/10, after requested to stop service several times as I became unemployed, Slomins continued billing and suing me for $1,000.00. When I contact them today, a CSR indicated "it is really not a 5 year contract," even though it is stated in bold letters on top. Even the sales rep initially represented this as a 5 year contract in 10/09. Buyer beware of purposely misleading and very tiny print. I am pursuing.

I contacted Slomins months ago to test our system. I was told by a Slomins representative that they were not receiving any signal from our system and, apparently, had not been receiving a signal for "sometime". As such, we no longer want or need Slomin's services, when in fact, we were making quarterly payments for nothing.

I have been in a contract with Slomin's Alarm for the past 2 1/2 years. When I signed up, they told me it was a 5-year contract. I told them I would be selling my home in 2 years and would be canceling at that point. I asked about cancellation fees and they told me selling the house is the only excuse they accept for getting out of contract. I have now called them and told them I sold house and they are saying that I have to pay the rest of the contract (30 months). That is ridiculous!

I called in to ask a question nicely and before completing my question, the male employee just answered "no" with an attitude. He continued to argue and was not listening to my question and then he refuse to give his last name.

I had a security system installed with my builder. Upon contacting the security system provider referred by the builder, I realized they were too costly. After researching between ADT and Slomin's Shield, I decided to use Slomin's.

On Dec. 12, 2010, my first floor tenant of my house at ** informed she had no heat. I do not live there, I called Slomin's to send in a serviceman as I have boiler contracts with them. Three different ones came, none was able to fix the boiler but the second one told the tenant that the boiler cannot be repaired and needs to be replaced. I called Slomin's, but was not able to speak to anyone aware of this problem. After calling them a couple of times, finally on 12/15/2010, they called me with an outrageous price. I could not afford it.

I purchased home security service and monitoring from Slomins. The security system does not transmit as signal unless it's been going off for two minutes or more. They are continuing to bill me although I have told them many times and they have confirmed that the system is not working properly. They have sent out technician after technician and none of them have been able to correct the issue.

The agency was made aware that my system has been malfunctioning and has been going off for no apparent reason. They responded by telling me that the only thing they can do is send a technician out to my house and charge me $79 for the service, as if I am not already paying them for bad service now. The system has had 14 malfunction charges for the past two years since I have had the service. Nothing can be done unless I pay through the nose for their malfunctioning equipment.

After complaints by letters and telephone, no resolution satisfaction has been made. I am continuing to be billed for security and an oil service contract which I never received any service on. They were very contrite with our original complaint. Have written to cancel all accounts and was told that I have to pay for quarter ending in July for security. It's a matter of principle. This is a very shoddy business practice!

Back in early October, I signed a contract with Slomins for a new air conditioning system for $8,000. According to the contract I had to add on an additional $465.00 for the Village of Rockville Centre for permit, inspection, etc. This contract promised a job completion by November 15, 2009. After many delays on Slomins part, scheduled appointments that they cancelled, many phone calls, broken parts and phone calls and bills to me requesting final payment before the job was done, it was finally completed on March 24, 2010. After that (and it was only completed then because I spoke to one of your employees, Eric, and told him I was going to go on the internet and let everyone know the difficulty I was having with Slomins) I sent in the balance including the $565.00 (note, I was charged for an extra $100) for the Village minus finance charges. I have yet to receive any certificate, permit, etc. from the Village. As yet, I also have not received the $250 rebate you told me I would be getting from LIPA.

We called Slomin's Home Security to come in and give us an estimate. A friendly consultant came to our home and walked around and told me what the costs would be. I was a stay home mom, had a 4 year old, a 1 year old, and 2 Lab puppies. My husband at the time worked in the city, so I was home alone, trying to go over the contract. The salesman said if we were to have any issues to let them know. I would have never signed an agreement going into it knowing that it was for 5 years. The contracts should have to discussed and not hidden. I do not know how Slomins is still in business. After a year of living in our home, my husband and I decided to split up and go separate ways. I have not lived in the house since November of 2007 and was still paying on it. I tried calling to cancel it numerous times but the cost to cancel it was not helpful by any means. They still charge you the full amount of years. I was renting in an apartment and did not want to transfer the service and being a single mom did not have the money to continue to pay the extra amount quarterly. I feel like Slomins was dishonest and not helpful.

I purchased a home security system in August of 1998 and went into a five-year agreement. At the time, my wife and I were considering selling our house in the future and did not think that there would be a problem transferring our services. Well, on March 15th of this year, we will be going into settlement and called Slomin's to have our services transferred but were informed that there would be a $340.00 fee if the new owner does not want to keep the service. We were told that the fee was to off set their cost.

I purchased a system in 2008. I made all payments on time. In the summer 2009, I was laid off for three months. My husband became ill. I called Slomins on numerous occasions to let them know what was going on. I started receiving these threatening letters. Already stressed out and encountering financial hardship, I told them to cut it off or come and get it. As soon as I was back to work, I was started making payments for what was owed. Well needless to say, they are trying to take me to court for the full balance. Their attorney, Weinstock Freidman & Freidman, who uses tactics to intimidate you are now taking me to court. I made arrangements to pay off what was owed which was $287.30. I was notified through some sort of agencies that help with this situation, that they are taking me to court for the full amount and the system has been off since June 2009.

In January 2008, I called to have Slomin's install a free security system in my home. I got their number off the internet and spoke with a representative to handle my order. I was told it would be a 3-year contract. The tech came out and installed the alarm. I signed the work order agreeing to installation. I never saw nor signed an actual contract. I didn't have any major complaints about the service.

My mother purchased an alarm system from Slomin's. Two years into her five-year contract, she was forced to move into an assisted living home because she became disabled. She was unable to fulfill the remaining three years and Slomin's sued her. They actually want her to pay for three years of service she can never use ever. They were aware that she was forced to move for health reasons but they thought it was better to sue an elderly, disabled, bedridden woman in a home that has no income but SS disability. Shame on them!

We had their salesman come to our home and discuss their service. We would have to sign a five-year contract, but we knew we would not be living here for 5 years and the salesman said it was not a problem. If we move the alarm, service will follow us to the new residence. We asked if there was any fee and he said no. Their contract does not state that if we move, there is a fee or anything to do with moving or transferring their service to another residence. We will be moving soon and we contacted Slomin’s and were told by their customer service rep and by a supervisor that if we move, we have to pay a $245.00 early termination fee to close our present account and to open a new one. If we did not open a new account after doing this, we would be charged over $1,000 for the broken contract. It does not state anywhere in their contract about moving the service; it only says if you default payment or terminate the contract early.

In around October of 2003, I entered into a 5yr contract with Slomins for their security system. My 5yr contract was up around the same time in 2008. I was told by the Slomins’ rep who visited us in my home, that at the end of my 5yr contract, I could renew their service if I should so choose. I chose not to and had already made my last payment. Now I'm being harassed by them for what they say is continued service, service I didn't authorize after my 5yr contract had ended. I'm unemployed and have been since January of this year. I don't need their service nor do I want it, I only got it in the first place as fire protection. I have 3 dogs that are my alarm system. Since my husband works at night and I used to work during the day before I lost my job (now I'm home all the time), there was no need to renew a contract with them.

I had Slomin's security system installed on 06/06 which was monitored for burglary and fire. There were no problems until September 2008 when a fire started in the attic of my house at 1:00 am and I was in the shower. The alarm never went off and a false signal was never reported. By time I called the fire department and they showed up, the whole house was already damaged. Come to find out that I was under insured. At this point, Slomin's has taken me to court due to nonpayment on security system and has a judgment against me for $1,485.03. I should have read their contract very carefully before signing.

On April 4th I received an email and a phone message stating, "As per your request we have cancelled your contract." Since I did not ask that my contract be cancelled, I requested a copy. The only thing I received was a bill for $299 for early cancellation. When I originally signed the contract, I asked if I had to purchase a certain number of gallons of oil. The person I was dealing with said no. There is nothing in the contract that states that I must purchase a certain amount of oil, either. I am a senior citizen living on Social Security. I heat only three rooms in my house and keep the temperature very low because at $3.849 per gallon I cannot afford to live comfortably. My oil bill is charged directly to my credit card so it has nothing to do with non-payment.

On 7/17/08, Mr. Stanley **, Slomin's representative and Mr. Juan ** signed an agreement for "free of charge maintenance service" on my boiler, with the condition to purchase at least 650 gallons of heating oil for 12 months and the boiler maintenance will include change of filters, instrument tune up, whenever required to provide optimum efficiency and 24/7 emergency call service. Before we signed the agreement, Mr. ** inspected the boiler and he took some notes. I guess he wanted to select what kind of maintenance my boiler required. When he left, he told me I had three days to cancel the agreement if I changed my mind. He also told me that the technician will contact me later on, to arrange the date and time to make his first visit before any oil delivery.

I think I am getting bad oil delivered. I had no hot water on 3/14/09. They changed the filter saying it was filthy. I just had a tune up approx. in 9/08, then on 3/31 again. There is no hot water. They are saying the line was clogged with sludge. If it were good oil, this shouldn't be happening. The gut was here on 4/1 approx. 1 and 1/2 hrs. The oil burner is approx. 5 yrs old. Please respond asap, thank you.

I previously had an account when I lived in Brooklyn. I moved and I settled with them, and I paid a termination fee to them.

Slomins Oil, what a SCAM! I have been a customer of Slomins for 10 years. In July 24, 2008, when oil was $4.99, I called Slomins for a delivery. I was told I'm setup for automatic delivery, and my next delivery would be 10-09. I said I wanted a delivery ASAP due to the rapid increases of oil prices. This is where it gets CRAZY. The Rep told me she could guarantee the $4.99 price for my next delivery if I agree to a new contract. I said "No, I don't want a contract." She insisted that I take the contract since mine will expire in August 2008. I again said NO. With that, she offered me a six-month contract for $109.00 and lock me to $4.99 per gallon price. My mistake was I told her to mail me the contract and I will look it over and call them back.

I got an oil contract with Slomins on 9/21/2008 via email. They were delivering oil to me and I was paying the bills on time. I received a phone call from them saying they are closing my account due to the fact that I was not using enough oil, and they now want me to pay a penalty of $499. They can't tell me how much oil I should be using. They don't know the situation I am in. Because times are so hard right now we are forced to cut back on everything. I work part-time and simply cannot afford to just hand them over $500. This is outrageous. I never wanted my account closed when in their contract it doesn't state how much oil I should get from them. There must be something that can be done to companies like this that just tries to rip off poor, hardworking people like myself.

Doing business with Slomin's is like dealing with the Mafia. Once they have you, they take everything, bully you and give you absolutely NOTHING in return. My contract is in its last year. I have not been able to use the alarm since the 2nd month after I got it because it keeps going off. The installation was terrible and the pieces are falling off the windows and doors. They are definitely not monitoring it and want to charge me $200 per hour for service. The salesman lied to me about everything and they had a lawyer try to take me to court when I withheld payment for breach of contract. DO NOT DO BUSINESS WITH SLOMIN. We need a class action against this company and if anyone is willing to take them on, I'm in.

I have a service contract with Slomin’s Inc. for my oil deliveries and oil burner equipment. I paid $178.53 for my service contract. I made a call for service when I was not getting heat and hot water. I was informed by Slomin’s that the hot water storage tank thermostat was defective. After waiting 1 week, they returned with the wrong part and said that the unit was not repairable and must be replaced at a cost of $2,500. The hot water storage tank company was no longer in business and that parts are no longer available.

I called for a service call (no heat) on Thur., 1/22/09. They were able to repair the boiler filter (sludge) and get the heat back on. That evening, we noticed we had no hot water. They returned Friday evening and said the thermostat was defective and that they would order a replacement part to be delivered and installed on Tuesday, 1/27. After some time waiting at home all day, we called and they said that we were scheduled for Wed., 1/28. We waited at home again. No one called or showed up. I called and was told that we were scheduled for Thur., 1/29 before 1 pm.

On Dec. 16, 2008, Slomins came and gave me an oil delivery. Five days later on Dec. 21, I had no heat or hot water. I have a 2-year old and a 5-year old in the house and it has been snowing and freezing. Slomins came to my house and their service tech said to my husband, "Here is your problem. The cap to the oil tank was not put back on properly." Obviously, when Slomins came to give me the oil delivery, their deliveryman did not put the cap on correctly. Therefore, water got in my oil tank causing the problem.

I have home heating oil with Slomin's Shield. I received their last bill and they were still charging me $3.299 a gallon. I was under the impression that when I locked it last year, it would never go higher but I would get the lower rate if it dropped. That wasn't the case and I'm paying $450 a month for oil where oil has gone to $1.99-$2.08 which I had found w/ Dyno Fuel. Slomin's had told me they were coming on 1/27 for my next delivery and I told them not to. They decided to come on the 14th instead so I don't get from anywhere else. How do they charge me $3.299 for oil where it's about $2.00 and coming when told not to? I've been out of work for 3 months and can't afford $450 a month for heat. Please help me. What should I do?

I purchased a home and the homeowner asked me to assume the remainder of the contract, which is another 3 years. My wife and I declined. Slomins charged the previous owner for the full price of the remainder of the contract. Slomins sent a lockout sign all through the phone line, which sets off the alarm and prohibits me from using the system, for which was paid in full by the previous owner. I need to hire a contractor to install a new alarm system and obtain service.

I had Slomins contract for over 11 years. One day, when my son was 3 months young, the alarm went off and was broken. Slomins came to our home to fix the alarm. I was nursing my son. My 2-year old daughter has finished dinner. Slomins rep asked me to sign that alarm was repaired, so I signed. We sold our home few months later. Our five-year part of our contract was well over as we were customers for over 11 years, yet they said I signed for renewal of another 5 years. I would not have signed knowing full well we were moving. Yet tomorrow, Slomins is having my family appear in court to pay them hundreds of dollars for a contract I did not agree to.

I purchased a new oil burner from Slomin's along with a service contract. I've been trying to schedule a service call for the annual cleaning. After being placed on hold for 30 minutes, a service representative told me that the service department would send me a postcard with the date and time of the cleaning. I said that wouldn't work, that I would have to arrange a date and time for the appointment when someone could be home. The service rep's response was that someone from scheduling would call me back within the next three days to schedule an appointment. I said that wouldn't work because I wasn't going to be home for three days to wait for the call. I asked to speak to someone in scheduling. The answer was, "Scheduling never takes calls from customers. They are busy and will call you when they can." OK, and I will look for a heating oil company that understands the importance of customer service.

Since we have had the Slomins alarm (about 3 years) it has sounded due to false alarms 3 or 4 times. Slomins never called us to check on security because they claim the activation was due to Comcast working on the phone line and disrupting service. Comcast, who comes to the home every time for a nominal fee or no fee, upgrades our equipment, as appropriate. Comcast states the equipment of today does not interrupt phone service. Slomins charges $75.00 per hour to come to a home to check their equipment and/or installation. I on 11/22/08 tried to have the Comcast representative discuss technical matters with the Slomins representative in my presence at home, but Slomins representative (Steve) stated company policy prohibits them from interacting with a third party. Slomins representatives are polite and professional; my complaint is with Slomins policy and their equipment and/or installation.

I called Slomin's today to have my system transferred to my new address because I am moving to a new home. I was informed by Chris **, manager of customer service that they do not transfer alarm systems. That I would have to cancel my current alarm system contract, pay the penalty because my contract is only 2 years old and then I would have to sign a new 5-year contract for my new house. I asked why did I have to cancel my contract when I want to continue my service at a new address. He said I needed to pay for the keypad, and alarm panel box because when I received my system, it was with free equipment. I asked if he could remove the equipment to the new home. Chris replied no. I asked why and he said because they do not remove equipment. I then asked for him to forward that information to me in writing.

My 5 year contract with Slomin's expired. Prior to the expiration I called Slomin's to verify that I no longer was required to pay the monthly fee. The customer service reporesentative confirmed that the 5 year contract was paid off. When I received my next bill I ignored it. Two weeks later I received another invoice with a service charge fee. I telephoned Slomin's and they told me that I need to formally cancel. I told them to cancel the service. Then they telephoned me and offered me a free annual service contract if I would continue paying the monthly service fee. I told them I would consider the offer and to call me back the following day. They never called.

I just read your complaint page on Slomins and have similar issues. I took over a Slomins contract when I moved to this house and deeply regret this. Anyone thinking of taking out a 5 year contract with them better read the fine print carefully (which, of course, I didn't). Firstly I think a 5 year contract is excessive and I wish this industry was better regulated. Secondly, if you read the contract you learn that God is on their side! Their control panel has blown out twice in one year from thunder.

All she could do is change it to 6 MONTHS because it was to their benefit but nothing else can be done for the error. i told her that if i had not called in for the error then they would have charged me that price for 365 days and she said thats why they have recorded conversation but when would they have realized it of their error? Slomin's has no Customer Service at all and they are always right its always the customer who is wrong! this has happened before and i end up paying higher price for the oil for whole year even though the agreement was for only 6 months.

The alarm was installed about 2 years ago , I just bought the house in April and requested Slomin's to send in someone to inspect and see what I needed in order to activate the account. They told me that no inspection was needed since the system was installed by them I should be ok with just opening an accounts.

On 10/22/07 I entered into a contract to have heating oil delivered to my home for one year at a fixed price of $2.549 per gallon.I also use Slomins to service my heating system and use their Security/Alarm system for over 10 years. I called today to inquire about a delivery before my contract runs out and was told that they would not deliver any oil until 11/13/08, because they feel I do not need any until then.Of course this is 3 weeks after the contract expires and I will probably pay over $5.00 per gallon.

I had an alarm service activated by slomins. The equipment was already there, purchased from another company. The equipment NEVER worked properly. It went off twice and the police arrived. We were not home. Nothing was wrong. Slomin's was called each time. They said they repaired it and it continued to work incorrectly.

I disconnected my landline phone in May 2005. We were not aware that this would stop the signal from going to the monitoring center. In November 2005, the alarm went off twice due to a bad wind storm. We were then informed that the system was searching for a landline. So we thought our home was being monitored but it was not. Slomin's never contacted us to tell us there was a problem and that they were not receiving a signal from our home.