Slomin's Alarm Systems Reviews

Stay AWAY!

My experience with the alarm system itself was great. We have had for 2 1/2 yrs now. My issues start with trying to cancel my services. I called to cancel and was told that there was a cancellation fee cause I was locked into a 5 yr contract. I questioned the 5 yr contract and was told that is the standard contract when they provide you with an alarm system. This was not a Slomin installed system. It was an ADT system, Slomin simply replaced the ADT keypad out with a Slomin keypad. That was it. No other equipment was used or installed, it was system take over from previous company with compatible equipment.

The gentleman who came to update the system was efficient and extremely knowledgeable about the system. My husband and I appreciated this very much. An excellent 'face' of the company. The system has worked well so far but we did have an issue last night when it started beeping because the phone line went off and this was a little odd as it is no longer associated with the phone line. Other than that, excellent.

We only had service for about a month now and so far it's okay. The system is very understandable and the help team are always available for support. Highly recommend to anyone looking for a security system to protect their home and family!

Had an experience turning over an alarm to my name after a purchase of a new home. Tech was very friendly and informative. Also very thorough. Checked every room to ensure alarm was working properly. I feel at ease with the system. I wish I had gotten his name.

We recently got construction done on our home and needed our alarm reinstalled. Not only did the company refuse to install our old system but asked us to pay $700 for new equipment and reinstallation since our contract wasn't expired yet. When asked if it would have made a difference if we told them about it before the construction I was told no we would still have to pay for it. Meanwhile new customers and renewing customers get free installation. When I asked if I was getting any other options the reply was no. Way to treat existing customers Slomins!

The installer of my home security system did not leave us a Slomins Shield sign for our property. I called the Slomins office the same day of my installation and was told that the installer may not have had one on his truck. I was told that one would be sent to me right away. It has been over 2 weeks and I still have not received the sign.

I'm very disappointed with the whole experience. First of all, after making an appointment online, no one had contacted me, to tell me that we are confirmed. Only a day before my appointment I received a confirmation email from the sales person. Then on the day of the appointment a received a phone call from the salesperson, stating that he will be about 2 hrs late. It was ok with me since it was a Saturday and I was not working. The salesperson scheduled security system installation and told me that someone will come on a Wednesday between 9-1 pm.

I recently had my total alarm system replaced. The guy was good and very professional however, now my alarm beeps and can go off every time I open my interior bedroom door. I'm scared to set the alarm at night now because if someone gets up to go to the bathroom it will go off. Can you please have someone put it back the way it was. I have been loyal to Slomins for well over 10 years.

Install was 10/17. I would give the installer a 10 on a scale of 1-10 with 10 being the highest but as of 11/4, I still do not have the outdoor sign although I called twice. I don't know why it isn't given the day of the installation. The sign is immediate notice of an alarm system on premises and a big part of the protection.

This is the worst system of all the alarms had with Slomins. The sound is not as loud as prior systems. There are way too many steps to activate the alarm, perhaps this may be a programming issue. Because the sound is extremely low if triggered, safety feels jeopardized. Not happy at all with new wireless system.

Absolutely resolved by a gentleman who called from Slomins. Some adjustment to my bill, and that will cover my aggravation finding a site to dispose of material that cannot go into the regular garbage, and that should have been removed by the installing technician.

We are very pleased to have the upgrade. Everyone was very good about the installation, etc. The men were on time and everything was explained. It took a little time to get used to the changes but they're good.

The professional who updated and installed my new improved system was a gentleman and took his job very seriously. I would recommend Slomins alarm service to anyone and everyone I know or meet. After the installation I had immediately felt safer for me and my family.

Equipment is state of the art. It is also very easy to use. Both sales rep and installer were both very pleasant, knowledgeable, and professional. System was installed within 48 hours of my initial contact.

The representative was on time, calling me in advance to tell me he was on his way. He was very respectful, informative and took his time explaining things to me and didn't mind all my questions. He was friendly, knowledgeable and seemed experienced in what he was doing. Very good experience with the install.

The installation went fine with no problems. However we do have an issue with the bill we received regarding permit fees. Although it states in the agreement that permit fees TBD, we feel that the customers should be told what the fees are so they are aware they will be an additional bill. The agreement was given to us by the sales rep, and we could not read it at that time because it was on an tablet and was unreadable. We did read it later (and we always read agreements before signing them) and did not even notice the line permit fees TBD because there was no dollar amount listed. We feel you need to be more upfront with the additional fees charged. It is not fair to the customer to be asked to pay extra when it is not clear in the agreement.

The rep was patient and informative without overselling. He tried to give me the best deal he could. The installation was superb. They were patient and made sure the job was done right even to point of changing panel cause not enough zones. They were ready to answer all my questions make recommendations but did it the way I wanted it done and made sure I was satisfied. I was impressed. It was late so I didn't get the chance to review all the features because they had to go. So a little rushed in the end. Hard for me to call customer service in day due to schedule, always better to be clear before they leave. So no great closure. Otherwise quite pleased.

Tech came to the house and completed the installation in a timely manner. Very courteous and obviously extremely knowledgeable. Love the new touch screen system. I also better at night knowing this system was installed with great care.

I had a very professional tech install my home security system and thus far, no issues at all. Very pleased with my installation service and my system overall in terms of reliability.

While I had a great sales experience, the install didn't quite match the sell. For example, I asked that the ADT equipment be removed as was described in the sell; it was not removed. I had to leave before the install was installed, and asked that detailed instructions be left. I found the instructions lacking, as they don't cover how to activate the app on my phone. When activating the phone app, I was asked for an account number, which was never given to me, and doesn't seem to be available in emails from Slomin's. Long story short, the equipment is here, but has not yet been activated.

We are very pleased with Slomin's in the past, and also with the latest upgrading. The persons involved were professional and friendly. The young man that DID the work, name of Demetrius, was excellent and friendly. Would recommend to all. Thank you.

The sales and installation staff are very professional and efficient. I was able to discuss easily the upgrades and needs for my home. They reviewed all of the necessary items and technology plus training for me to successfully operate the system. Please check that my cell phone number, ** is also on your file. Account # **. I also paid the invoice of $55 plus other items that were billed. What were the other items for? Please advise. Thanks.

Sales person was professional. Good experience. Went over all available options. Installation went well with no problems. Also very professional. Explained operation of new system. We are very happy.

Seamless process. The technician was professional, courteous, efficient. The work was completed quickly and neatly. He showed us how to operate the system upon completion of the installation and testing. Excellent experience.

The consultant that came to my house, Nick **, almost cost the company my services. He lied to my face several times. First telling me I could pick the time I wanted for my install so I wouldn't have to take off work. Then I told him I wanted wireless so I don't need my landline & wanted to operate my system from my phone. That was never placed on the order. It was basically a "sign here & you'll have the existing coverage now plus access from your phone". Luckily your installer made up for Nick's rudeness & lies.

I was pleased with the service I received in choosing Slomins Shield for my home security. I found it to be reasonably priced. Also everyone who represented Slomins Shield in each department was courteous and professional. Leo ** and Dan ** were exceptionally helpful and knowledgeable in their field. I would recommend Slomins Shield to a friend.

I have Slomins since June. The salesman was great but the installers were a bear to get to come. And then when they came, they had the wrong instructions because the salesman didn’t actually put them on at the right time. And they came at a point where they had to call the headquarters and they couldn’t do the additional stuff they were supposed to do. We had to call again for the fourth time and I had the real estate agent wait all day for them and they didn’t show up. The installation was a big pain and I wasn't satisfied with it. I hope they have their sales and installation team be a little more painless. Otherwise, they’ll lose customers. Nonetheless, the device is working fine and I don’t know yet if it would respond well to any emergencies.

Great service. Guy did a great job explaining the new system.

I've had Slomins for about 12 years now and their service has been very good. We have more security because of them and I recommend them to anyone.

My installer, Marco, was very knowledgeable and patient installing our system & explaining how to use it. My house is fully protected. We are very happy with the system. What I am not happy about is the fact that I gave 3 mos. in advance & went on auto pay. You took a double charge out & have left me with overdraft charges. I called Monday about this. This is Thursday & I'm still waiting for my credit.

I've used Slomin's for about a month and a half now and I got to know about them through a coworker. I never had an alarm system before so going through the consultation with the guy who came out, I was very comfortable and confident that using Slomin's alarm service is a good choice. He explained and walked us through all the different options we had and advised what will be the best for us. It was a satisfying experience. Both he and the gentleman who did the installation were knowledgeable and able to answer all my questions. I have the alarm system, a camera system, and the fire alarm. I have to check the alarm every night now. When I'm away and the kids are home or whatever the case is, I'm able to access the security camera from my mobile device. I'll definitely recommend them.

They were knowledgeable, friendly, efficient, and helpful. We are happy with our choice to hire Slomins and will recommend them whenever we can!

My sister had Slomin's so I decided to get it, too. I've had them for about four years and I got the the deluxe package which is good. The installation guy did a great job and explained everything to me. My interactions with the Slomin's team were great.

Generally very good but needed to book another service appointment to fix one thing that was not programmed.

I feel very safe having Slomins and so does my cousin and her husband. The people who came and put the stuff in at their house were very pleasant. The only thing she's aggravated about was they gave her a free camera and it never worked for her because it was an indoor one. They put in on her windowsill and when she wanted to look, it was too dark outside for her to see anybody even with the porch light on. So she put it away some place and she can't find it.

I was hoping that I was qualified for Slomins, so I then called them, and someone came out. Steve and all of their technicians have been awesome people. They installed the system which has a four-digit code word and a password, which they ask for when they call. When I wanted them to check my system, in every part, they acted on it. If I had any questions, there's a number I called and they have recorded them. The system is a great asset and it's very flexible to use. Everyone should have it for protection since there's gonna be strange people nowadays. It also helps since I have a health issue.

The technician was a very nice young man. He was very professional, thorough and explained everything to us. We now need to learn how to use the Slomins app. System is great.

Slomin's Alarm Systems was referred by a friend of mine. I got them last month and it's my first alarm system. There was the good service that I got from the installation to everything else. It was a quick and easy installation. Their guys were in and out in less than an hour. They were really knowledgeable in what they did and explained everything to me. The system's easy to work that a kid could do it.

The technician was the most hospitable, well-informed and extremely cognitive of my personal needs as a mother, woman and resident to a new neighborhood as well as home purchase. Truth, you should use him as a field Trainor because not only was he professional but he made me feel knowledgeable in a process I am totally unfamiliar with. Keep it up and you're sure to have me as a customer for LIFE!

YOU GUYS ARE THE BEST. Such a pleasure to work with pros. From beginning to end perfect and the system is so easy to use.

The service exceeded my expectations in every way from the sales person to the technicians that installed my system. The system itself is awesome and state of the art.

Excellent person and yes I will recommend to others.

Installation process went well. Personnel were efficient and professional. However, I called the solicitor who sold me this system and asked for a paper copy of the agreement for my insurance agent. I never got one. I am quite disappointed in this oversight. I will be calling the office for a copy.

During installation drill broke and wooden wall panel got damaged. Contacted customer service same day but it's been 2 weeks. No one even contacted. I followed up 2-3 times. It's frustrating when your home get damaged and damage claim department don't respond to your emails and calls - so inefficient and uncourteous.

When we bought the house, the owner was using Slomin's so we stayed with them. Once we started with them, we were happy with the service so we kept it. We've been using them for almost 25 years. We call them when having problems once in a while when the alarm goes off but those have always been taken care of satisfactorily. They have since upgraded a couple of times. And that's always been a pleasant experience.

The sales rep was very knowledgeable and the installer was even better. He installed the system very cleanly and did not make a mess. Very friendly gentleman as well. I would certainly recommend Slomins alarms based on my experience.

Installer was very knowledgeable. System is working perfectly. Salesman knew his stuff, but failed to tell us that the system needed to be connected to AC.

I ended up speaking with Rob a customer service supervisor. I will be refunded the $120. He was very courteous and professional. Thank you!

A friend of ours had Slomins and had good service so we thought we'd try it and we've been with them ever since. The installer who came was professional. He explained the whole system to us and did a very good job. We just upgraded our system and we're very happy. Our neighbors got their house broken into and got Slomins because we recommended it to them.

When I first called Slomins, I got a young kid who told me I would hear from somebody within 24 hours and never heard from anybody. When I called back, they told me that there was no information in the system. Nothing had happened and they didn't even know I was waiting for a call, so there was some communication challenge there. They had to install a new system, and were about four hours late for the installation, but once they were here, installation went pretty well. I've been using them for over a month and so far it's good.

We recently upgraded our service to include the new mobile app and z wave products for advanced home automation. We are very happy with the service and security Slomins provides us.

Pleased with free service equipment upgrade. Great rate cost for security and quality of equipment. Never had any lack of service issues and Slomin's customer service policy is excellent. Thanks.

Our installer Joe was excellent, a real pleasure to deal with.

We just moved into our new home and the old owners had Slomin's service. Then somebody came here to talk about it and we liked it. The whole system is good and I feel secure. I'm very satisfied.

Very pleased. Technician was an expert, swift and responsible. New system works well and is user friendly. One thing, the key fob doesn't arm or disarm from the outside. Maybe a security consideration to prevent hacking the code.

I honestly couldn't be more pleased. The sales person that initially came to the house was honest and knowledgeable. He never tried to oversell... Simply gave us our options and answered our questions. The technician that installed our system was thorough and very congenial. He didn't assume, but instead, asked questions and responded quickly to our requests. We've only had the system for a few weeks, but thus far, we are completely satisfied.

The technician came to install 2 cameras. He cracked my shingle and didn't even say anything. I noticed it when I came home from work, as my mother was here to let him in for the install. It's right in the front of the house. Nothing I can do about it. When I met with the guy about the upgrade I explained that I was having issues with my connection for the air conditioner as well as the remote to turn off the alarm from outside before entry. He said to call-in the issue prior to the install and it would be taken care of and that he would have a new remote for me for the install. The tech tied a knot in the connector to make it shorter - I could have done that. I asked if he was told about it and he said he was. It was like he couldn't be bothered. As for the remote, he left without giving it to me.

The installer did a good job. He did dent my wall downstairs and drilled an extra hole as well. There was a lot of cleaning up

Our installer was amazing. The best. He made every challenge doable. However our sales person made the process hard - rescheduled a couple of times for his convenience, didn't put the work order in quickly enough so our appointment was rescheduled and he wrote up the wrong work order so the installer did not have what he needed. Give the installer a raise. The sales person needs to have his performance evaluated by a supervisor. He almost lost the sale due to his lack of professionalism. We looked into changing alarm systems.

The service technician was extremely polite and efficient. Install was on time and brief!

First of all, Slomins does not always disclose verbally that you are signing a 5-year contract when you inquire and enter into a service agreement with them. You need to be aware that if you sign a contract with them, you may be locking yourself into 5 years of service, and will have to pay exorbitantly high fees to be released from the contract. This to me is absolutely absurd, as so much can change in a 5-year period.

The tech was very professional and neat. He answered questions and was an excellent technician. The salesperson was knowledgeable too. We've had the alarm system for about a month now. I handle the system myself and it's good. I was pleased and it's exactly what I expected. There were no surprises and the service was great. Slomins kept their word and did everything they were supposed to. I would recommend them.

An older version of Slomins had been there before I moved in and I decided to get it after I got broke into and lost over $10,000 worth of equipment. The installation was very easy. The salesman came out as it was being installed and wanted to check up on things and see how things were going. He was very courteous. The installer was also very knowledgeable and he has been doing it for 27 years. One time I forgot to set it and I set it from my phone, which is great. I feel safer with the system in place.

Customer service called me to inform me of a back door alarm at my residence. I missed the call and called then right back immediately, I asked them to disarm the system because I have pets in the home and the alarm is very loud. The customer service agent was very rude and would not disarm the system and dispatched local PD anyway. When I got home, I found that the alarm sensor on the back door fell off because it was installed with cheap double-sided tape.

Years ago, we road around town to see who had the most of what and ALARM-ME had it. We've had Slomins now for 26 years and we're very pleased with it. The installer came in, did what he had to do, cleaned up his mess and away he went. He was perfect and since the installation, we definitely felt safer. We’ve had no break-ins, so we’ve been very lucky. They're excellent!

I’ve been with Slomins for years, and so far, my experience has been very good. It was very easy to install the security device. When I had a problem, the Slomin’s team responded quickly and fixed it.

I feel better knowing my home is more secure when I'm away and Slomin's helps to provide that. It has been two weeks since I have them as my home security service provider. Installing it was very easy. I had some problems but they were fixed immediately. Everyone I dealt with was professional, it was great. From the rep that was here to the person who installed it and to guest services after it was installed, when I had questions, those three areas were terrific. I'd recommend them to my friends.

I’ve been with Slomin's for a long time. I’ve seen the ads, heard them on the radio, seen the shield off of various people’s lawns and their material was already installed in my house when I bought it, so I reactivated it. The technician came over and installed the security device all in one day. It's good to have Slomin's Alarm Systems and we're pleased with it.

Never received order number. Camera doesn't work right. Bought a 100$ wifi extender and still is not right. Suppose to install radio transmitter but never did. Was told I should have told the installer what needed to be done. It was on the work-order. Not happy at all with Slomins.

Slomin's advised us that the service people would be at the new house on the 1st stop of the day, properly around 9am. We waited and waited and finally called a 2nd time to find out that he would not be there until after 1:00. He called to tell us he was on the way and be there in an hour, but it 1 1/2 hours later. He was fast and did a good job on the installation. However, we did not get any decals or signs for the yard. Our present house has had a Slomin's system for 30 years and that was the reason we came back...

I’m very pleased with Slomins' professional service, reasonable rate, and knowledgeable technician. I already have the security device before, I just got an additional camera to help me monitor the kids when they play in the backyard. The camera makes life easier. The installation was fairly simple. They set up an appointment and the technician came on time. Within an hour, he was able to install everything and had it working fine. The only thing is when I tried to log into their website to check the camera feed, I wasn’t able to log in, so I called their customer service and they said there was an issue with the phone number. The customer service people were very friendly and helpful.

We re-signed for another 5 years with Slomins as we have always been happy with our service. The process to upgrade our system went very smoothly and the service guy and salesman that came to our home were both professional and courteous.

Upgrade of alarm system perfect. Happy we did it. Sales representative knowledgeable, courteous, professional.

Slomin's was introduced to me by Darren, another Slomin's customer. The installation process was pretty easy and he worked quick because I was dealing with a short period of time and he got here a little late because he was working with another customer. But he was able to get it done in a timely fashion so I appreciate that. They've been really great with calling and making sure we don't need the police to come out because the other day when I tapped the window with my phone and I must have turned it back on somehow and accidentally set the alarm off. By the time I opened up the back door, I don't have enough time to run upstairs where the pad is. Having a Slomin's security device is excellent because I have a house full of women, and it makes me feel comfortable and very secure.

Very happy with job.

The mech was two hours late. I thought he was to arrive between 10 am and noon - he arrived around 1 pm. He did all of the work very fast and was very neat. My trouble is the very long wait time it takes for someone to pick up the phone. Once the first machine answers the call you are instructed to push a number to speak to a live person. That time is way too long before I get to talk.

Installation of wireless system - The technician was very professional, knowledgeable, polite, organized and has completed work quickly. He answered all questions I had.

Great service from sales rep and great service from installer.

The installation went well. The gentleman was efficient and helpful, friendly. He taught us how to use the new system, explained some details, showed us how to reference the manual. My biggest thought is that the system is still about the same as the older one - where I need to put in a code to activate and deactivate. I was hoping for more of an easier way to arm/disarm without the phone app, i.e. a key fob or something.

Great customer service. Installer was very professional and friendly.

We've had Slomins for over 15 years now, and we inquired about an upgrade recently. They came out and did it. Though I wasn’t too thrilled now that I have to pay a couple more dollars every three months because I have the satellite radio. So if they cut the cord on the phone thing, I’d still have a signal picked up by this radio that they installed. I was hoping it would be the same fee, but that went up $7. They also said that I had to pay $96 because Hamilton Township had some fee, which I don’t understand because I’ve had the alarm from a long time ago. But I paid it.

Salesman boldly lied and misrepresented the installation and security system's features, capability and performance. Beware of package they sell. Their system is far behind industry standards which is why they keep it a secret. You pay for cameras that cannot see anything after dark, just black screen. They will not let me upgrade to better ones, even if I buy my own (too much data). You cannot automate any appliance or z-wave device despite claims of home automation. You have to open the app and manually turn lights on and off each time. They have you stuck on a 5 year contract and cannot cancel or downgrade to basic monitoring. Useless customer service and support. Stay away.

My niece referred us to Slomin's Alarms and when they came out, we told them what we wanted and they gave us a price on it. I'm a little disappointed because it doesn't do exactly what I want it to do so we haven't turned it on. We have dogs that go in and out at night so we can't set the alarm at night. Now I'm kind of stuck in a five-year contract. I realize that we armed the areas of the house that we felt were most vulnerable to a break-in. But at the same time, I can’t open a window or open the door at night without coming out here and turning the whole system off and that doesn’t mark really good. Nonetheless, I would definitely recommend them.

My sales rep and my installation tech were top notch. Both were very professional, friendly and knew their job very well. My installation technician was very informative and explained the whole operation to me very clearly.

I have had Slomins for many years. The service that I have received has always been good. This time I was going to have my system upgraded, which the salesman said would take hours. He told me that they would have someone come to my house between 8 and 10. When no one was at my house by ten I called and was told that someone was finishing up in Wantagh. Later I called again and was told that someone was finishing up in East Meadow and would come when he finished. When he did arrive he told me that he might not be able to finish the job that day. This was poor scheduling by your dispatchers reflects poorly on your company.

With only about 7 months left on my 5-year contract with Slomins, I am finally going to escape from this useless and clueless supplier of poor security services. Wish we had never dealt with this useless vendor. Shortly after having signed with Slomins for security services, the problems began. First the shoddy sensors they install for windows begin failing. Each service visit incurs additional charges of at least $100 when they could easily mail the sensors for pennies and we could install them ourselves. In this way, they lock in their abusive service visit fees. Then their cheap remote control fobs die, for which they want to charge a $100 plus each.

I don't like your service. You people did not even put up a sign that I have security with Slomins. ADT does it for every customer.

We Absolutely love our new system. It was install as planned by a very competent installer who was polite and cleaned the area of all his debris. Would highly recommend Slomins!

My neighborhood was canvassed by Slomins, and I am looking for a security system. I signed up and paid. Two weeks later and one day off of work, the system was installed. Nothing as I was promised. I was to have a tablet to control the system and a truly wireless camera. These were question I asked. The system has a control pad that is to be mounted to a wall and the camera has a power cord. One hour after the person left the door sensor did not work. The installer also came at an unscheduled time. I only left with a paper manual for the control pad, no numbers - nothing. Finally after going online, I was able to email someone. I want out of this contract, but they refuse to let me out. I have to Attorney General to file a complaint. I would not recommend this company. The only time they can come out to fix any issue is doing the day meaning more time off of work. Do not use this company!

Terrible customer service. We made a very big mistake staying with Slomins when there are so many other options available.

I've been a Slomins customer forever. Everybody there's always friendly and great when I call to find out about my bill, if the system was freaking out and beeping, or when I have to tell them that I am going away so they can put the vacation alert on. I had torn the house down and rebuilt and they came out prior to reinstalling the system and checked out where it should be wired in the walls and worked with the contractor. The sales guys that came out and checked and the installers are fabulous. Also, every five years I can re-up and I usually get something free. Wonderful service and cost and outstanding experience.

I was told the installer would arrive in the morning after 9 and it would take 3 hours to install. He arrived at 9:10 and was out of my house by 10-10:30. The only thing that held him up was my computer kept freezing and would not let me finish setting up my account. He explained everything to me and would not leave until I understood everything. It is so much easier to use than my mom's system. I love it.

Slomins installed the alarm system two and a half weeks ago and it's working okay. It's a good price and everything is all right since the installation.

One of our friends who has Slomin's alarm system referred us to Slomin's. We got the system and installing it was very easy and everything was very simple. The representatives were informative and the person that installed the system was great. Overall, the system is easy to access and manage. The monthly payments are very affordable as well.

I was very happy till this morning when my alarm system started to tell me that I had low battery. Meanwhile I just had them replaced. The rep told me he call me back and never did so after calling back and told them I want to cancel my service they are now trying to come back today to correct the problem and as of 2 o'clock not a call for a follow up.

Your installers did a great job. Very happy with the service. Thank you so much for protecting our house.

I've had the service for five days. So far, so good.

Our smoke alarm went off while our son was home alone. Even though he knew the code, there was no intuitive way to enter it on the keypad. Even worse - Slomins apparently did not receive a signal and did not call our house to check, whether to summon the Fire Department. When I called to complain, I was on the wait-loop for over five minutes. When we had ADT, we never had to wait for more than 30 seconds. The system does not differentiate between emergency calls or calls about technical assistance or billing questions.

I’ve been with Slomin's for eight years. The only thing I’m disappointed with in the business aspect of it is that they are not updated on technology. I have to switch my business account to ADT now because Slomin's system for business is still old-school. I wanna be able to do it through the phone with the app, to be able to see who will use which code to get in. With ADT I get an alarm where when somebody opens up the store and gets in, it’ll send me an alert saying, “John just went in at this time,” and stuff like that. For some reason with Slomin's, for the house they do stuff like that but not for business.

I had Slomin's years ago, so I'm a repeat customer of the company. We recently had their sales rep come out to my house. He was very knowledgeable, answered all of my questions and scheduled my installation for a specific date. Then Slomin's contacted me and told me they weren't sure if they could do it then and in between the hours that they had told me originally, I called my salesman back and he got it all worked out. Slomin’s came out when they were supposed to and installed the alarm. The installation guy was very knowledgeable and wonderful.

I had called Slomins numerous times (Dec. 2015) over 6 months ago concerning my alarm system which was not, has not and still is NOT working. I was kept on the phone each time for at least 30 minutes and in each call the customer service was unable to remedy the situation and told me that I will get a callback. I never received a callback from Slomins and I refuse to waste any more time trying to contact them. Slomins had just sent me a bill for the last 6 months ($151.98) of NONSERVICE threatening me for payment for service I DID NOT RECEIVE. I called Slomins concerning the bill and repairing my broken system. The customer service advisor confirmed and acknowledge past concerns and the calls I made (6 months ago) BUT he was still extremely rude and demanded payment before any discussion of repair would take place. This is not the way you do business especially since I'm an 8-year customer that has always been in good standing.

Slomin’s Alarms took care of everything. Installing their security device was fast and easy. Installers came in and were out within under two hours. The representatives always answer all my questions and it was always a good experience.

Called them out. Salesman sold me 2 cameras. I wasn't satisfied with the cameras from day 1. Called them out 3 times then as I told them to take them back they said I had to keep them 500$. The salesman just wanted a sale and that was it. Also getting my windows replaced in my home a total of 14 Windows and 2 sliding doors and they want to charge me 1200 to go wireless. This company is a ripoff. I want out of this contract.

My experience was great! I'm so glad I switched over to Slomin's. Vincent ** was very knowledgeable and professional. The technician (sorry can't remember his name) was also very thorough and knowledgeable when he installed my system. I look forward to being a Slomin's customer for a very long time. Thank you!!!

The installation of our Slomins security device was straightforward. We had two errors within the first week, and I’m not sure what’s going on there. One error said "cell phone communication failure." It came in 20 seconds a couple of days ago. Also, we have an issue with one of the sensors that they installed. The battery was bad, so I got another battery.

On Tue. 5/17/16 I had a system upgrade, installed 2 cameras outside my house 1 in back 1 in front. Back camera great, Front camera no good. 2 service calls later, still no good. Customer service reps still trying to rectify. FRONT CAMERA NO GOOD. Tech on Friday VERY rude and did absolutely Nothing and told me "What do you want me to do I have no idea" and drove away. I am extremely disappointed with Slomins and recent service.

I was a customer of Slomins on Long Island, NY for 25 years before moving to Maryland and then on to FL. When I heard that their alarm company was servicing my area in FL, I contacted them because I was happy with their service in NY.

Home security installation was fast and efficient. The tech was pleasant and very helpful in providing all necessary information on how the new system works.

I just updated my Slomin’s Alarm System and the tech they sent was very nice.

Your installer didn't know what he was doing. Never gave me Slomin's Shield for outside of my home. The monitor upstairs went to the wrong height. Just terrible. And the alarm for my key chain never gave me.

So I am a new home owner & a new father. Trying to figure a way to protect my family from the cold winters here in NJ & do it in the most cost effective manner. I called Slomin's. My first order of business was to get an alarm system for my home. I then realized that Slomin's also provide oil to heat homes. I figured it would be a good idea to bundle the services together, more convenient & more savings. I signed a yearlong contract for my oil service at what I thought was a good deal. As the year went on, oil prices fell, which really stinks because I was locked in but "oh well" I thought, I knew it was a possibility. As the year went on oil prices continued to fall, so I called Slomin's 2-3 weeks before my contract was set to expire. I explained that I wanted a new quote as my contract was expiring. They quoted me $1.83/gallon. This time I was smarter and I called a local company. They quoted me $1.50/gallon.

I was familiar with Slomins because my family had it as an alarm system for a few years. Their monthly fee was a lot cheaper and more reasonable than most of the other companies, whose upgrades also cost more per month. We had Kevin come by to go over what we're buying and what the cost would be and he was great. He was very professional and he answered all of our questions. The installer was nice and he did a good job. He went over everything, including how to use the system.

The system installed in a timely manner. The Tech was customer friendly. On site demonstration made me feel good for my choice to use your company.

I had 2 other alarm companies quote me before selecting Slomins. Customer service and expertise cannot be beat here. Sales was great, tech was friendly, knowledgeable and neat. Would highly recommend.

The sales reps at Slomins are very courteous, respectful people who went to a lot of trouble to explain how everything worked, to listen to concerns I might have and adapt to things accordingly. They left everything in very good shape with very clear directions as to how the process worked and what to do if I didn’t understand something or wanted to change something. The alarm accidentally went off on my first week with it and I immediately got a phone call from Slomins. They were very solicitous of my well-being and handled the situation extremely well as far as I was concerned. It was an excellent decision to go with them. I would certainly recommend Slomins.

Technician did a very good job. Very courteous and did not make a mess.

I had schedule a Thur 8AM installation. The guy arrived 12 noon, Tuesday. He was very tired having returned from a trip at 4:30AM. He spent 6 hours resulting in 2 of 3 cameras working. I was 3 hours late for my afternoon meetings. He was worried about his manager yelling at him.

We recently upgraded our system. I had considered changing providers, but my rep, Brian, came out and made me feel like an important customer so I decided to stay and upgrade my system. He gave me everything I asked for without hesitation. We had a last minute request and he took care of it. We had a minor issue with installation and he took care of it. Great experience.

I had ADT before. It was fine until they had a problem billing me. A couple of times, they stopped billing me and said that I was overdue. I didn't wanna deal with it anymore so we called Slomin's just recently. The gentleman who installed our system was very courteous and professional. The gentleman who came to sell the system to us was very nice, too. I had asked him if I could have two signs, one for the front and another for the back door. He said, "Remind the person that comes out to install it that you want a second one 'cause I'll leave you one here today." I forgot to mention that to the installer so we just want another sign. Nevertheless, our experience with them was good and we're very happy with Slomin's so far.

Great experience. Both the sales person and the installation tech were very friendly and professional.

Service technician was very professional and knowledgeable. He was very quick and clean when installing the equipment. In the end, he took the time to show how to operate the alarm and went over several scenarios to better utilize the system.

Installation was completed in a short time and was done very well.

Our installer, John, was very knowledgeable, courteous and careful to leave our home just the way he saw it when he originally came. I am very happy with the work that was performed.

Our technician (Nassim) was the best. He was very precise and very attentive to our system and concerns. Very painless procedure. Thanks.

The appointment was confirmed with a letter. I also got a text message when the technician was en route. The technician was neat, efficient. He explained everything clearly. He took care of my prolong problems in a jiffy (of course, with the help of the technicians in the office). Thanks again.

We have been a customer with Slomins for over 5 years. I was told when we first went with Slomins that when they upgrade the contract, they give you more equipment. Instead all we got was a replacement keypad and smoke alarm. I was very disappointed with that. We would like to have gotten more equipment for signing another 5 year contract than just them replacing the 2 things.

Service tech number ** was very professional, neat and very nice.

The tech was great, on time, knowledgeable, and fast. He explained the entire system and reviewed with new twice. Fantastic service.

I've had Slomins for a month and it's good service. With the advancement of WiFi, it's an improvement from my previous security provider. I had to learn to use the app, which became very handy because if my wife wants to set the alarm before I come home late at night, she can do it and then I can turn it off with my phone. We recently came back from a vacation and I didn't have to wonder who was watching the house for four days. I know they link it with the oil company and I'm concerned that every year we end up changing oil companies. I'm curious to see how much consideration they actually give since they're an alarm and an oil company.

I've been having problems with my alarm. It goes off the grid and I asked the technician a week ago to come out. He was very nice but obviously not nice enough because they set it up for today and never showed up. Nobody has called. Nobody has done anything and I'm not calling them because I'm kind of pissed. However, besides them not showing up, I like the system. Their service is good and I love the product.

Mechanic, Mario - pleasant, professional, on time, thorough, patient, and a pleasure to have in my house.

I signed a 3 year rental contract for a alarm system from Slomins Shield. When signing up I was never asked to present proof of ownership of the property, lease, ID or marriage license. My name was never on the lease but this company approved me for services anyway!!! I no longer live at that address that I then shared with my ex boyfriend. Long story short I called Slomins and told them I no longer live at the address and asked for instruction on how to remove my name off the contract. I was told that all I needed to do was send in a name change form. My now ex boyfriend agreed to sign the name change form. Which he did! Then they said they need me to send a copy of the lease which I don't have because I don't live there!

We considered Slomins Alarm Systems because of their good reputation. We are with them for about five years total. Their installation team was very friendly and efficient, while the salesman and the customer service were excellent. I have fewer worries for the family and when I leave the house, I know it's secure.

Everything is perfect with our alarm system, but I haven't set up the camera and the robot that they gave me yet. But Rob was very, very thorough and he answered all my questions. It was great that they worked around my schedule. They were excellent and I'm very happy with Slomins.

Everything with this company was first class.

Our installation technician was very professional, helpful, tidy with his work, and gave a great explanation of what he was doing.

Omar was great, efficient, went over the things I needed to know. Just a easy process.

Our installation guy was great, but we were told he would be to us by 10:30am. My fiancé took the day off to make sure she was home and he didn't get there till 2:30. So she lost a full day of work! I don't blame the installation guy. He rocked. The lack of communication to the homeowner was a joke. We called 2x. Lost a day's pay and we needed at least 3 window alarms that we were told by our salesmen that we probably didn't need. This needs to be rectified. I will be calling today about the Windows alarms and they better have some kind of deal. Again our service guy was awesome, efficient, funny and really helpful.

I had an installer at my home yesterday to do an upgrade of my alarm system that I have had with Slomins for about 7 years. I received a text that the installer was enroute and he arrived a while later. I would have assumed that enroute meant that would arrive very shortly. He arrived and did the upgrade with really no issues. My issue is when I asked him for assistance with the new app for my smartphone. I downloaded it and installed it but I was unable to log in. I told him that I was unable to log in and he told that that it was not his problem and that I had to call customer service.

Your salesperson was a gentleman and a pleasure to deal with. He was on time for our appointment and explained everything that we were getting. He was thorough as well as knowledgeable about his product. Your technician that installed the alarm system was also very knowledgeable and thorough as well as being extremely neat with the installation. He too was a gentleman and a pleasure to deal with. We were very happy with both the salesperson Dan and your technician Mateo.

Slomins' sales staff was great and the installers were excellent including their service. I would recommend Slomins to other people.

I was very pleased with the way I was taken care of by the salesman and the installer. Mr. ** was very helpful, and the fellow who installed the system was very knowledgeable. I was undecided which alarm company to have until I talked to a friend who is a customer of Slomins. She recommended you highly.

I've had Slomins for 30 years. Every time they did something, it was wonderful. If something was wrong with my system and I would call them, they would help me out over the phone. I've had no bad experiences with them at all. They're great.

We've had Slomins for many years and we decided to upgrade the system. The guy that came for the installation explained everything and his boss also showed up and watched the guy explain it to us. It was a good experience. Everybody should do it.

We have the Slomins Alarm Systems for over 5 years now. Very easy installation. Since installing my system, I feel more secure. They provide great service.

I’ve been an existing customer with Slomins for quite a while. There had been some follow-up with customer service, and all has been very satisfactory. I have more sense of security and coverage with Slomins.

I had companies come out and tried to explain the security system to me. One was a private company and the other one was ADT. The guy from ADT had no knowledge at all of what he was putting in my house, while the guy from Slomins was a nice gentleman, explained everything and walked me through the process. We felt very comfortable. I asked a lot of questions and he had answers for every question.

I’m very happy with Slomins. I've only had them for two weeks and so far, so good. I had one alarm set off which was our mistake, and the people at Slomins were extremely prompt in responding. It was easy to install the system and the instructions were very easy to follow.

Installer very knowledgeable and informative.