SERVPRO Reviews

6) Shingles on side of roof just look horrible - about 1 1/2 inches too far out. I didn't include a picture of the other side for comparison, but it immediately caught my eye when I walked up.

They didn't return my phone calls, did a poor job (construction lead was supposed to come out & inspect but failed to do so), and took WAY TOO LONG to complete. This was a 1 week job. I will NEVER use ServPro again.

After the initial shock I call their office and request to speak with the manager. She is rude and has no customer service skills indicated by her comments to me. Such as well, "That was just a estimate you were given previously. This is your bill." Finally she indicated she would check it out and go back and review the drying bill and call back. A few hours later another office girl calls. Said the manager was busy but stated if I sign this form they would redo the bill and stand by the price and acknowledged that I was overcharged. Okay so I sign the form send it back wait for a revised bill. Nope nothing so 3 more weeks go by and I get a call from another rude staff saying I need to pay my bill. "Okay no problem. Can you send it to me like you said you would." After a brief hold she comes back and she says, "Okay I’ll send you the bill and I will call you back in one hour to collect your payment."

I went and got some shims and my tools to lift the counter and put the shims under so that my fans could dry under the counters. The older man helped me lift the counter and put the shims under the counter. The older part time person knew more than the person in charge. When the supervisor showed up THE younger man that was in charge tried to take credit for doing that only complained the whole time it couldn't be done. They are really all inexperienced. They didn't know how to get the job done. That's all they wanted to do is go home. After they left I had to lift the counters and take out the shims to lower the counters and put them back where they belong. Tried calling the top supervisor about 8 times with no one calling me back even though the operator said she would definitely have someone call me back. The person in charge always had just stepped out.

To start with they wanted our full deductible up front and we refused. We gave them half which was a mistake. They billed us for mild remediation for the amount we paid plus billed the insurance company. The total of both came close the Amount of our full deductible. The work they did was lousy, they didn’t cover things, they knocked the gs off the wall. They left the room a mess we still can’t use it. We reached out to ServPro corporate who led us to believe they would do something and they are not. Do not use this company.

I will start by saying my water damage was fully resolved, which I suppose is why they were hired in the first place but that water damage being taken care of wasn’t without a long list of other damages done to my home in the meantime. Upon the crew's first arrival the overall professional appearance of crew members that you see in their advertisements was unfortunately not who I greeted at my front door. There were no uniforms, no well groomed men and woman coming to save the day. I was greeted by 1 professionally kept man, the project leader I presume, and 2 other men; later I found out were from a local staffing agency.

The project leader and one of the men from the staffing agency were friendly and filled me in on what they were doing every step of the way. The third man hardly even acknowledged my existence even when I welcomed him into my home and went to shake his hand. I had an appointment later that morning that I could not reschedule. I was a little bit uncomfortable leaving strangers in my home, as anyone would be, but we do have numerous security cameras which is comforting in situations such as this.

Upon returning home the crew had already completed the job and the drying fans were fast at work. But the fans aren’t the only thing that they left behind. Right away I notice 2 long gouges in the wood floors in my hallway which prompted me to look over other areas of my home for damage. I found scuff marks and dirty hands prints on many of my doors and door frames. Trails of water drips (from leaking hoses) all over my floors. Plants and plant stands were moved, mind you they were in a room that these people at no business being in at all.

I also found many dried white footprints throughout my house on my carpets, which I believe they had stepped in the cleaner they use to prevent mold growth after water damage and had proceeded to track it everywhere. Not to mention the poor job they did at vacuuming up the mess from having to cut and removal damaged drywall.

At this point I found it to be appropriate to look back through my surveillance footage to get to the bottom of all the damages. Clear as day I see one of the men from the staffing agency DRAGGING a large trash bag full of debris down my stairs, across my wood floored hallway and into my kitchen. Now this trash bag included baseboards with nails still in them and tack board used for carpeting (also full of tiny nails). I can hear my floors beings scratched by this careless act and So. Does. He. Because he stops, turns around and bends over to look at the damage he’s does, shrugs his shoulders and finally lifts up the bag as he should have done from the beginning and carries it the rest of the way to the door.

Upon this man returning in my house he took a detour into my dining room, which is the room where he proceeded to move my plants so he could more freely walk the equipment back outside through that room as opposed to the front door which by the way the front door is the far easier exit than my very cluttered dining room. Subsequently he ended up scratching the piano in my dining room with something while removing equipment as well. At this point it became very apparent this man was thirsty from all his hard work because he began to look for a cup in my kitchen and when he couldn’t find one he proceeded to put his mouth right ON my kitchen faucet and help himself to a drink of water, which to me was probably the most unsettling thing about this entire experience.

I understand that curiosity is a natural human instinct especially when working in other people's homes, I’ve been there myself, we all sort of wonder how others live but all three of these men were uncomfortably curious about other rooms in my home. Two of them even proceeded to open and read birthday cards that were hanging on my refrigerator, take photos of artwork hanging on my walls and stare a little too long at personal photos around my home. To top off this entire experience we were filing this claim with our homeowners insurance and from what I was being told by ServPro my homeowners insurance was going to pay ServPro directly therefore it was not my obligation to worry about payment.

After a few weeks went by I begin getting phone calls from a woman trying to collect payment. I continued to keep her as up-to-date as I was in regards to the payment from my insurance company. The third time she called she was increasingly annoyed at the fact that they had not been paid out yet. Come to find out weeks later from my insurance company, ServPro never submitted the “direction to pay” paperwork needed for them to be paid directly as opposed to me having to pay them from my settlement. Finally to wrap this up, I would not recommend ServPro to anyone- find another company to do your remediation.

My reviews are few but accurate. What follows is fully supported by detailed, time-stamped emails and photos. During 2018, we, personally, labored to finish the job, making four roundtrips FL to CO and continued to seek a remedy with the ServPro ownership. Afforded multiple opportunities to visit the site, they declined. What follows is fully supported by detailed, time-stamped emails and photos.

We were introduced to ServPro in October 2017. Just one of a series of unfortunate events: 1) negligent, irresponsible renters in Castle Rock who finally “noticed” black spots on the basement wood floor; 2) Insurance company, American Family, denied the claim... No coverage for slow, hidden basement leaks which emanated from the first floor kitchen drain; and then, finally, 3) ServPro to the “rescue”.

1. Logistics. I had asked ServPro/Boulder about the logistics of taking the job in Castle Rock and was told: “No problem. Our teams are everywhere.” Probably true. It appears ServPro/Boulder ownership shares a commonality with other Denver area ServPro franchisees. Moral of the story: Think twice about selecting another Denver area ServPro franchise. 2. Time to completion according to them: 3-4 days. Rather, after a month, they labelled it “complete”. The reality: Not complete as of this December 2018 writing.

3. Communication with Kris, the Team Supervisor. In general, while normally timely, all-too-often, the information was inaccurate and/or incomplete. On one occasion, I was told they would be back on Tuesday. Only after my prompting did they return on Thursday. On another occasion, Kris said it was ready for the plumber to fix the leaking drain pipe. The reality: they hadn't even removed the basement wallboard that fronted the pipe. After the plumber finished (second trip), they hadn't removed the moldy pipe so, the air tester professional, who was on scene since the job "was ready", couldn't test due to possible pipe air contamination. The comedy of these types of errors was continuous.

4. Cost Mentality? Kris convinced me to remove the existing wallboard, up to around 20". My direction to him: "Fine. Makes sense. Go ahead." What then happened and why? Well, I questioned the number of visits Kris made to the site. Not many I suspect. But his team, left to their own devices, removed the existing wallboard with cuts of 25" and higher from the floor. So, what is wrong? Well, as many know (his team members apparently didn't know nor care), wallboard comes in 48"X96" pieces. If you need to cut the new piece high-than-24"X96 ", you get only one usable cut from the new piece. The rest is wasted. Thus, the cost for me to subsequently fix what they caused (labor and materials), nearly doubled.

Another example. Their “completed” job left nothing done with the basement bathroom floor. Wow. This, after having ripped out 1” thick flooring everywhere else. Meanwhile, the 1/8” thick linoleum in the bathroom was left untouched. Guess what I found after tearing out the linoleum, the floor trim, and 20” high wallboard? Yes, mold. And I have pictures of both before and after.

5. State of Completion. After their designated completion, was the mold gone? Hardly. After the environmental consultant again came to inspect, he felt that an air sample would be a waste of time and money. In short, he said: "Keep cleaning, especially in all areas and cracks around the vertical drain pipe." I did so another 40 plus hours cleaning, scrubbing, spraying, and sealing. 6. Conclusion. Find somebody else.

This person has been out with the flu for more than a week – they didn’t see fit to even call about rescheduling, however they took my money for the estimate $150. That’s how they make their money, they do their estimates but don’t come back to do the work. Buyer beware with these people. When I asked the woman, "Was there someone available to do the work?" she told me to look on the Internet and find ServiceMaster Pro, they could do it for me, I guess she wants me to pay another estimate fee for someone to come not do the work.

I'm sorry... but if a company is going to bill you by the hour, shouldn't the customer be aware of this? The second day when a different crew came by to check, there was no water coming up from the tile anymore (plumber couldn't find the leak) yet after talking with the manager back at the office, they tried to push me to get an air scrubber equipment set up. Why try to push more equipment on me when there's no water damage, no leak, etc... Very dishonest and opportunistic, and not a good business practice. I refused to have that installed and the crew was getting frustrated with his manager because there was nothing else he could try to push on me since I had already said no.

Clearly, since they thought I was going through insurance they could pad the invoice as much as possible, except I didn't go through insurance in the end. Needless to say, the bill was ridiculous. I would NEVER recommend this company because they are dishonest and they do not conduct business in good faith. Don't let what happened to me happen to other unsuspecting people. Make sure you get an estimate for the work to be performed and make sure they disclose they will bill you for inputting data as well as driving from their office to your property and back to the office.

Finally he measured and we went upstairs to talk price. He worked off a tablet, and calculated the total removal cost at $1000 (or less) for the square footage and a (now lowered after seeing job) $750 deposit might cover it all. I took detailed notes while we talked after he told me they don't provide written estimates. They started extraction right away with a wand. I was often downstairs as the tech removed the water, wearing socks, and was very pleased at my carpet going from standing water to damp and mentioned that several times to both of them.

A few hours into it, 2 girls showed up with a weighted extractor. There was much discussion between the 4 of them that were excited to have this available to use (from another job) since their "Boss" wouldn't buy one. I helped move the cords as he went over the same area he had already used the wand on with the extractor. I was with them at all times, heard all the conversation between them. A second time Greg told me that my bill shouldn't top $1000. He left more fans than really needed for the space, and an extra large dehumidifer (which was the equipment he had on hand), and they left. My basement was dry (as expected) after 2 days and I left the equipment off until they came to pick it up on the 4th day. He brought in a spray bottle and "treated" the area as they removed equipment.

A few weeks later I got a final bill for additional $652.40. Long story short, after trying on multiple occasions to go over the charges and hearing nothing but untruths and exaggerations from both Greg ("We needed the weighted extractor because of the (non-existent) padding") and Stacey in billing I was finally told of additional charges he never detailed with me while I was asking for an estimate.

I now conclude they make charges fit whatever bill they decide to present you. I was told they don't give detailed costs bills (!!), had to insist on one. The antimicrobial agent spray he used a small bit of? $75.62. The weighted extractor they brought in which wasn't needed? Twice the cost of the wand. And hey- they only charged me for a large dehumidifer instead of the XL (also not necessary, it's what he had on hand), so they SAVED me money! And they didn't charge for for an emergency call (what emergency call? I called, they said they could come that day!) so I SAVED money there! And he forgot to tell me about the equipment set up, manipulation charges, etc. Oops.

My recommendation? Insist on a written estimate BEFORE they start work. They will tell you one thing and charge way above that. I write this days after paying the unfair and inflated bill to warn other homeowners so they don't get ripped off like I was. P.S. Still wishing I had the time or energy to fight this in small claims court since I took detailed notes when he quoted me and he remembered much of it the one time he called to talk about the final bill.

I believe the main reason he doesn't want to work with our home is because he is aware he exhibited rude behavior to a customer and does not want his boss to be aware of this. His employee told me initially that the work would be done in 1 week, then after I select his company and do a walkthrough, he says they don't clean attics and they won't do the exterior of my home for 6-8 weeks, and that if I don't return the air scrubbers on the day that he wants them back that he will put a LIEN ON MY HOME even though his boss and his employee told me they would be returned when our home was clean.

I never leave bad reviews for a company, but I felt that John ** gave me no other choice as he would not let me speak with his supervisor and just dropped me as a client and wasted my time. I would never recommend this company to anyone and he took advantage of the fact that we are displaced and felt any question that I asked him was a personal assault. He responded belligerently to this question, "Do you think it makes sense to clean the attic first before the inside of the home?" This only leads me to believe that he wanted me to pay for cleaning that he knows will be disrupted just so that his company can pocket the $10,000 that my insurance company was willing to pay out.

Additionally, he worked directly with my insurance adjuster to find out what was and was not covered so to maximize what ServPro could do to help me through this process. He was available by phone or text at any point and was extremely responsive. I cannot EVER imagine calling another company at this point, this was the absolute best customer service and execution of any company I've ever worked with. The entire crew was very respectful of my time and space and worked quickly to mitigate the damage I sustained.

By 3:30 the first day they were exhausted and left for the day. Upon them leaving I discovered they had cut the electrical code to my DirecTV. The next day (after I got a neighbor to repair the TV), 2 guys came, hard workers and again I worked alongside of them. This is when I fully understood that ServPro Over promises and Under delivers. The next day one guy showed up. At the end of this day my iPod was missing. I had only gotten it out because of the TV going out the first day. The manager then haphazardly sprayed the antimicrobial-the big part of the job.

Next day they called me excited that the job was done. IT WAS NOT! The fourth day they sent in some young kids who were clueless and worthless. I did more work than the 5 of them put together. Plus they poured numerous chemicals onto the floor instead of my suggestion to put it in a small 2' by 2' section to see if it worked. At the end of the day the project manager then told me this was too hard a job. They left. I believe they inflate their costs so the deposit pays for the job as no one would ever give them additional money.

I have broken window sills, cracked door jams and glue still on my floors. I also feel like I was totally scammed by them. I asked for a partial refund but of course they had already left town to find new potential victims. They do not have professional staff but hire anyone. Many things were broken and no compensation. I now have to pay a new company to complete this job. A professional flooring owner told me I would have to wait at least 3 days while the chemical dried out. They "sell" a professional service but deliver something else. I feel ripped off! At least I was there except for a few hours or this could have been so much worse.

They took out some of the trim downstairs and threw it in the garage with the nails facing up. My dog stepped on one of the nails. We gave them a key for house. I've asked and asked called and finally the owner called me and told me he was going to mail us the invoice and in the invoice envelope was going to be the key for our house. Today the invoice came but no key so I called them right away and the owner answered and was very unprofessional. He kinda sounded like it was a joke to him and laughed, "Are you sure it's not in the envelope." I said our key is very big and, "No it's not in there." He said, "I put it in the envelope myself. Maybe it's in the van in between the seats," and I said, "You need to find that asap. That's my house key."

He said, "Let me go check the van and the desk," and he would call me back. Well that was 3 hours ish. And we haven't heard anything so they have my key to my home still. I will never do business with them again and I let my insurance company know how unhappy we are too with them. I'm glad we decided to go with another company for the construction phase. They are more professional so I'm excited for the outcome with this new company. No matter what I'm reading reviews always!

A short time later another call was received by me, indicating that most of the floor needed to be taken up, including the laundry room. I informed said employee that the flooring was waterproof cork - backed vinyl. It is a floating floor, not glued or nailed, with a snap and lock design and comes apart extremely easily. Employee argued with me that the “brown stuff” on the back of the vinyl was particle board and was not waterproof, but even if it was cork, the foam in between that and the vinyl was not waterproof and the flooring was ruined. Again, I informed him that the flooring was waterproof. Arguing back, he insisted it was not waterproof (such poor customer relations) and it does not come apart easily. The employee was asked to use care in removing the flooring.

Upon returning home the evening of the 30th (Thursday) and viewing the basement, piles of dripping wet broken flooring were amidst the drying equipment. The majority of the pieces of flooring had broken locking tabs, with said tabs scattered about the basement. Many flooring pieces exhibited bent and/or broken corners from throwing or tossing same onto piles, rendering them unusable. If we had been home when they were doing this, we would have asked them to leave immediately.

Friday and Saturday we set out to separate the piles of wet flooring and allow the few undamaged pieces to dry for re-installment. Stacks of usable and unusable flooring were established, with the usable pile being dwarfed the unusable pile. At this point, we were in absolute and complete dismay. Sunday morning I called the service person insisting that the equipment be removed. Said employees arrived around 5:00 PM and removed all of the equipment. I expressed my concerned about all of the flooring their employees has broken, as the service person told me that the floor does not come apart as easily as I stated and once again it is not waterproof (again, his attitude was he’s right, we’re wrong).

Monday morning we proceeded to the basement to map out our next challenge. Upon doing so, we noticed that our dehumidifier located on the northeast corner of the basement, which drains into that sump pump, had been moved three feet from where it normally is situated with the drain hose pulled out of the sump and draining onto and under the 200 square feet of flooring we had re-installed. Yet more damage. We had to remove the re-installed flooring and dry that because of the carelessness of these Servpro employees. Over the next two weeks, we had to purchase over 1100 square feet of new flooring and re-install it along with the usable/salvaged flooring. We also had to carry all of the 1400 pounds of damaged flooring upstairs, load it into a truck and take it to the recycling center.

Later that day, Keith ** returned my call and was extremely rude. Mr. ** was informed that we spent over $8000.00 to repair Servpro’s damage, replacing and installing over 1100 square feet of new flooring and trim.

Mr. ** was rude and insistent that he was right and we were wrong (much like the employees who were at our house) with respect to the waterproof issue of the flooring. I asked him to call US Floors and verify the fact that the flooring is waterproof. Mr. ** stated that he was going to do no such thing and that I should “go for it”. Offering Mr. ** that we would forgive our bill for damages if he would forgive his bill, Mr. ** emphatically stated that it was not going to happen. Included in the itemized bill was a charge of $186.34 for moving a cabinet. Absurd! My wife and I moved this cabinet several times and it only took a few minutes with minimal effort.

The poor attitude of both the franchise owner and his employees greatly concerns us. Training for said individuals presents itself as “we are right and you, the customer, are wrong”. Over three hundred people reacted or replied to our local Facebook post and are awaiting a Servpro outcome to this situation. We are always happy to share experiences of good service with others. For Servpro, we shared our experience of poor service. Is this the kind of word of mouth advertising you want? “Like it never happened”. What an absolute joke! They made a bad situation even worse. We are only looking to recover our losses from the damage your company employees did to our home. Make this Servpro bill go away! Should you have any comments or questions regarding the aforementioned matter, please feel free to contact me.

Yes – the result was black mold, and then they claimed there was 1 percent asbestos requiring full mitigation and tear out of nine rooms in my basement. I found the workmen wandering my house, a sealed magazine (Playboy) of my father’s was found in a bathroom, dishes and other items improperly packed and broken. After writing a poor review on Google, Servpro responded falsely claiming that I was at fault, that I was confrontational, and that they handled things carefully.

I believe that ServPro is falsely claiming this negative behavior to smear my complaints, and to justify their pulling out of the job without notice and without even filing proper paperwork. This so called negative ”confrontational” behavior is emphasized throughout their response to make me falsely appear a so-called troublemaker. The original company contracted by the insurance company has come in and is now repairing the disaster created by Servpro.

They left their equipment and 4 days later a different set of employees came to pick them up and noticed that the rooms were only half wiped down. I explained what happened and when he called the project manager to explain I was told, "Well we aren't a maid service so it's ok that cobwebs and dirt were left behind." How do you sweep and mop a floor if there is still dirt on it? How do you wipe down lamps and fixtures if there is still dirt on it? Would never recommend this company to anyone. Total waste of time and money.

Our insurance provides us with loss of income while renovations are ongoing. We filed for August's income and were denied by State Farm. The reason? The same job manager who told us repeatedly that they were waiting on the missing cabinet lied to our insurance company to cover his ** and said we were the ones who put a hold on the work so we could clean the floors. Yes, that makes perfect sense, stop the work to get the floors in pristine condition just so we could have these idiots walk all over them afterwards. Beyond stupid. Unscrupulous, crooked bunch.

While it's a nice idea to hire common laborers, it's not a good thing to have UN-trained strangers handle your precious valuables. These people broke many of my valuables which I'd carefully set aside, and asked them to NOT touch such as vintage glassware, home made gifts, and antiques which I'd specifically pointed out were very important and in the end they actually broke more of my belongings by carelessness, and then blamed the breakage on smoke damage! They also set up what they called a 'safe room' where cleaned objects were stored and then later, not realizing I was taking inventory, removed those very objects from the safe room, telling me that I must be mistaken, that maybe they were thrown out because of the fire! They then packed what was left and not yet in the safe room, breaking and damaging my everyday household items and bric-a-brac by literally throwing them in boxes and throwing the boxes together.

They removed oak flooring and in the process tore up the sub-flooring so the contractors were left with the job of patching large holes in the sub-floor before replacing the oak. Several times during this 'clean-up' process the ServPro workers left for days at a time, their manager telling me that they had a 'more important' contract to tend to with a local school building! When all was said and done I'd lost more to the thieving ServPro workers than to the fire! They had their eye on taking whatever they liked and behaved in a very sloppy and UN-professional manner. They damaged or stole many of my loved belongings, and complaining to Allstate did nothing to resolve the issue; I was told to complain directly to the ServPro manager in charge who'd already 'covered' for his workers! Integrity is not part of the ServPro work ethic.

They came and they sent an estimate for 8,300 dollars to our insurance. The insurance sent me the reminder of the payment 6,000. I paid the restoration guy 5K. Their work was slow, incomplete, and they were charging for many things that were not done. I didn’t pay the rest of the 3K until the job and they would come in to inspect and go over the itemized bill. I did not hear from them until this last week’s telling me that they were taking me to collection. 1. Contractors will show up without id and or uniform. 2. The Former was in our house few times took pictures. 3. After the baseboard were done he want to collect without walkthrough. Ugh so wrong!!!

When I tried calling the person in the billing office, she was rude and told me what they did and the bill was justify. I explain to her that I was there every day they worked and I am very aware what the hours they put in and what they did. If I hire 10 people (which was two people a day) for 5 days for 5 hours, that still would be way too much. Never mind the fact that I had to call them twice to remind them that they was not finish. I will NEVER use them again and will tell everyone about my unfortunate experience. Don't use them unless to want to pay outrageous fees.

Because of mold and water damage I lost much of the contents. They did not itemize what they trashed except for a book count. (I had personally requested). They maintained that my insurance agent told them they didn’t need to do so. (He hadn’t). They missed days at a time, lied about what was done, and listed equipment never used, We fired them. I sent them and the corporate office a letter citing many other ways they failed us. Since then we have heard other accounts in our area citing similar experiences. I have heard nothing from ServPro except for a bill.

Expect numerous groups with independent estimates. The first estimate SHOULD be for the total job but it was NOT. This group of independent contractors seem to show up with their hands out for all your money at the time of any calamity. They are way overpriced and not very professional in their communication of costs. I CANNOT recommend them under ANY circumstances.

After being on hold, Melanie came to the phone, laughing, and said "I can't answer any questions". She is the person I talked to on the first day I called. I told her I have used another company to deal with mold before but would like to talk to someone at ServPro and she said they are just swamped and too busy to answer any questions. Clearly they don't want my business or my money.

I asked what the charge would be if they waited until Monday and was told $850. I asked if someone could come out to give an estimate, based on the actual need and was told that was not possible. I asked if they got to the house and the job was smaller than I described, would the price drop and was told "no, the price was firm". So, based on my very rough estimate of area (I am a nurse, not a contractor), the price was fixed and if I was incorrect on my estimate, no adjustment would be made. Period! We have had our total 900 sq foot house painted for slightly more than that. What a ripoff ServPro is!!! In the meantime, we called ServiceMaster of Apple Valley, who charged $350 for the weekend, $85 for an hour's worth of work and a little more for the humidifier and fans. They came quickly and cheerfully. Hopefully, this is our last sewer backup, but if it isn't, you can be sure we will not call ServPro.

I told her I wanted to do tile in the kitchen instead of hardwood, but, wanted to keep hardwood in the powder room, she again scolded me and said, "Why? So this can happen again?" Rude!! After they left, I thought, "Wow I am not using them." What really confirmed my decision was when they sent me their quote? I couldn't believe it, it was outrageously overestimated! They were trying to scam my insurance company! I don't love insurance companies but, I still don't believe in cheating them. Home Depot gave me a quote for $6,300.00 while they gave me a ballooned quote of $13,000. AGAIN, GET OTHER QUOTES OR THEY WILL RIP YOU AND YOUR INSURANCE COMPANY OFF! Believe me companies want your business, and they will gladly come out and do a quote for free!

I feel this contractor snatched my job from the SERVPRO dispatch and drove from California with laborers to make some fast money; realized my job would not be large if done correctly; and dropped 2 laborers at my basement with sledgehammers and instructed them to destroy every wall. He was unavailable in person and took hours and days to return my repeated complaint calls.

Everything in our kitchen was covered with dust and insulation. I explained to them again that my son has asthma and that they needed to clean everything up well. The woman assured me they would. NOTHING was cleaned up. They tore up our yard with their vehicles, left debris in the yard and could not get it through their heads that it was supposed to be a turn key job. They were so slow communicating with our insurance that our agent finally had to go above someone's head at the main office. We ended up telling them not to come back and had to hire our own contractors to put in a new floor and ceiling. We will NEVER call ServPro again nor will we ever recommend them to anyone else.

No one showed up but I received a call shortly after 9. He'd neglected to get my address during the initial phone call so I provided it and he said the techs were on their way and would be there in about 20 minutes. I asked him at that time if I would be provided an estimate prior to any work being done and he said "Absolutely."

Almost an hour later I received a call from the tech letting me know they'd be there in 15 minutes, and they did finally show up about 10:15. I showed him the area and said I only wanted the sanitizing done because we'd already cleaned up the water. About 10 minutes later he came and told me it would be $900! I said no, for that kind of money I'll go out and buy a steam mop and do it myself. He said, "Well that's all we're going to do." (Mind you, this is a townhouse so the basement area is not that large at all.It's a tile floor and there was no furniture in it, nothing even had to be moved!)

He then told me he could drop it down to $800 and I still said no. He asked how much I'd be willing to pay and I told him $500 was about my limit. His eyes lit up and he said he could do it himself for $500 but it would have to be later that day, after he got off work. I just looked at him and said "Uh, no." He then told me I'd probably get a call from his boss about paying the trip charge. I replied that he never mentioned anything about a trip charge (unlike the plumber the previous day who made it clear, up front, that no matter what else there'd be a $45 trip charge) in either conversation.

He left, but came back to my door a few moments later saying his boss had told him to collect the $50 trip charge. I told him again that I was not paying the trip charge, I was never told about a trip charge nor had I ever agreed to a trip charge. I got a call from the office a little while later but when I answered there was no one on the other end.

It seems from their website they do mostly large jobs and work directly with the insurance company. Maybe because of that they are accustomed to charging exorbitant fees. Maybe those that have a huge mess on their hands don't feel like they have a choice in whether to use the services or not. I don't know what to make of the experience except that I was pretty shocked (a) at the price and (b) at the tech's offer to do it himself after hours at a reduced price. Not to mention the audacity of charging a trip fee never previously mentioned and after showing up 1-2.5 hours after they said they would.

Our condo is still not done. It’s the 13th of February and they are almost done with the flooring. On Sunday February 11th @ 4:00 pm same thing happens. I walk right into a ** male. I know immediately Who he is, "Servpro right?" "Yup" then introduces himself as a subcontractor for Servpro. I say, "Okay take him in and show him what to do." Then I notice he has a young ** female that looked anywhere from 15-17 years of age. Another ** male no older than 13 and his wife or girlfriend in the front of a Maroon cargo van. The girls stay in the van and are in the driver and passenger front seats. I offer him to let his family come and sit inside. He says, "Oh that’s okay man. They are going to just be playing games on their phones." I’m thinking damn now my garage is open and I can’t watch everyone myself.

Now I help them carry in stuff because the young boy is no taller than 4’10” and we were carrying in heavy stuff. Then he says, "Thanks man. Nobody here ever offers to help me I." That’s when I tell him, "Well I’m from Hawaii" and we strike up a great conversation. From there on it felt almost as if we were friends. I tell him If they need me I will be upstairs. He says, "Okay we’re good for now thanks." I feel really comfortable I had a little share about where I was from and he asked questions and seemed very engaged. So I’m upstairs now. Lots of noise going on. Tack strips getting nailed into concrete. At this point I’m in such deep concentration with my work. I forgot about them immediately I realize I don’t hear anyone. I walk downstairs and look around. All his tools are there but no one. Then I hear something in the garage. The two kids are in the corner of my garage the ** female is sitting.

The ** boy is standing looking at my stuff. I say, "Hey what’s going on? Where’s the adults?" "Oh they had to run to the store." Ok weird and she’s smoking a cigarette in my garage. So I get the boy a chair. He sits. I grab a couple of my tools, my two smoke vapes and accessories that were laying out charging. I just kept thinking to myself who leaves underage children at a House they are supposed to be working on. I almost called the manager of ServPro and said something but of course I was thinking with my heart not my brain. They looked like they were really poor and worked hard to support the children and I didn’t want to be taking any food off their table by telling on them. So I held back my concerns and just tried to keep an eye on them without making them feel uncomfortable.

So I walk back and forth pretending to be doing things but really watching. That makes them uncomfortable enough so they both walk into the house and go into my room where the dad's supposed to be working. It takes both adults 45 minutes to get back from the store. He walks in like no big deal and gets right back to work. I want to say something so bad but don’t. I keep quiet occasionally popping in on all three of them. At one point the ** male had answered his cellphone and was clearly having a heated conversation. At that same moment I turn back and notice the ** boy looking back at me as if he did something wrong. So I immediately follow him outside look around the back of their van. I think, "Man I’m paranoid". That’s terrible. As I’m walking back in to the house I noticed the ** male near our dressers. Way far away from his work area.

The reason I move everything myself I don’t want anyone in my house longer than they should be. And they have no chance to steal things without you knowing. I just finished telling myself, "You’re paranoid. Stop it." So I go upstairs, talk with my fiancé about what to do for dinner and by the time I knew it they cleaned up. Swept and Vacuumed everything. It looked so good I was so stoked on getting my room back. We look over the job. I thank him and everyone that helped out. I wanted to tip them but couldn’t because I had the Work car not my Jeep. I felt so bad I really wanted to tip them like I did a few other Servpro employees. So we all leave at the same time. Getting in the vehicle I see his broom and vacuum. "Hey man you forgot this". He runs in the garage and says, "Good helps hard to find these days." He then tells me, "Oh I have your keys to the condo. I need to hide them under the front mat."

6:30 pm. We both leave at the same time. My fiancé and I get home around 9:00pm. I’m so excited to rearrange our bedroom. Can’t wait to not have to climb those stairs. We can’t decide how to set up our room with the same old stuff. Then I get her to help me carry an old dresser from garage in. As we bend down to get ahold of it. Immediately I see a brand new torque wrench that I bought for doing head gasket jobs missing from its spot on my workbench. You can see the dust around where it just recently sat in the case. I stop and look at my table. Everything has a spot that it belongs. Old iPhone 7plus box with damaged phone was opened and set aside. All of my power tools that I keep boxes for when I have to warranty them were opened. My Matco tools.

I then call SERVPRO 865-690-9658 dispatch @ 9:49 pm. Woman keeps interrupting me before I can speak. Finally she says someone will contact me. At 10:16 pm Shawn from Servpro calls, asks some details and recommends police report in the morning. Then says he will be there tomorrow. So @ 8:14am I get a call from 865-690-9658. He claims to be the guy that will prosecute the person who stole from us. They end up being the two Managers from this area. So he starts to ask me questions and tries to give the cop staredown. His last Name is **. This guy really pours it on. He was just short not really sincere and wouldn’t look at you unless he felt like he had to mad dog you. Unbelievable and they have no time to answer any questions you have. They half answer as they turn their backs on you.

Now the other Manager he was a little friendlier. Anyhow ** tells me I can’t do anything about it unless I have actual video cameras to prove it. It was a couple hundred bucks and I told him, "You know what. I’m not calling the cops. Never have. Won’t start now. Just give me the guy's address." You should’ve seen his face. He was so pissed. I figured what a headache for couple hundred bucks. The subcontractors boss heard me talking to them this morning. He called his guy right away and asked about my tools. He said that he would look to see if his helpers accidentally picked up my tools. Then said he would call us back right around lunch. His boss comes in. He had brought all of my tools back for me and said his guy said he’d look for my tools and immediately said, "Nope nothing here." It was too fast of an answer so I got you these.

Now we’re all having a great time. I give his boss a 350.00 gift certificate from my business. To show my appreciation for just the thought that was just amazing to me. Now we start going through our things and unpacking dresser and desk. We are missing all of my fiancé’s jewelry. Before this subcontractor got here we packed everything into the 6 drawer dresser. We had everything labeled. Everything valuable was there and something I cannot ever replace. My two NI’IHAU SHELL LEIS. The person who has these you have no use. Please return them. They have been passed down for generations throughout the Hawaiian islands. And my fiancé’s ring has our names engraved on the inside of them. Please help if you see our NI’IHAU SHELL LEIS OR RING MAHALO.

The manager (**) came and told me that the ServPro had changed management and they didn't know who my insurance adjuster was and that's why they wasn't coming over doing any work. They called State Farm because they had not received payment and was advised to call me because I had received the payment for the damage and they needed to contact me for payment. ServPro had no attention on sending me a copy of the invoice. The invoice included man hours for 24 hours per day (30 days) that ServPro didn't do because they didn't show up every day as promised. I was told that one of the workers had a family emergency and they all was like family so they wouldn't be there. The invoice is not easy to read but I noticed they had charged me for working in the bathroom due to water damage.

The bathroom was the only room that didn't have damage and the only thing they did in the bathroom was run the hoses from the equipment into the bathtub to drain from the other rooms. I told them to look at the picture that they sent me on the invoice because they was dated with two different dates and there was no difference in the pictures. They removed the charges for the bathroom after reviewing the pictures. If you use ServPro my suggestion is to meet them at the house. Do not leave them a key to your house so you will know when they come and have them sign a login sheet with date, time, and what work they did each day. Check the hourly rate and how long it takes to complete the assignment. ServPro will never get any service from me again.

I have not even opened the majority of boxes and I am just sick thinking about it. This stuff broke because they insisted on bringing it back their headquarters and then back to our house. They never even cleaned it as they said and we had to throw them off the job after 3 months for a variety of reasons. That is when they brought back over 170 boxes of stuff and none of it was washed, which was the reason they were taking it off-site. It is a big racket and I already have hundreds of dollars of broken items.

Upon receiving the invoice for my independent call to them I paid it on the spot with Jessica the accounts manager over the phone totaling nearly $800. I was pleased with the experience. Then I started to get calls from the account manager about my insurance carrier. She asked for information I had provided several times but did not have a problem with providing a 4th and 5th time. I asked if there was a problem and she reported "No." Several months went by when I received a letter in the mail threatening me from a Recovery Solutions Group. Stating that I had an unpaid invoice of $2,000 for the insurance claim. I was in shock. I called Jessica and she ensured me she would contact the insurance company again, I told her that was her problem not mine.

I was instructed by the adjuster and over the phone representative to contact your company. I was not on the hook for this claim. She stated she understood my point and that she would "Talk to her boss, but what could I make for a payment if he needed me to." I stated I did not have any extra money as I am a mother of two who did not expect nor was I responsible for this bill. Fast forward to October 2nd 2017. Jessica left me a voicemail that my balance was paid in full and I received a record of payment from ServPro to a $0 balance. I thought this nightmare was over. I was wrong.

Today, October 18th I received a call from Recovery Solutions Group Antonia **. She stated that I needed to contact her regarding my remaining balance from ServPro Marlboro, Ma. I have put a call out to Jessica and am currently awaiting a return call. I will be contacting my attorney and the Better Business Bureau regarding this matter. I am disgusted with ServPro and I will not recommend them to ANYONE. It is stressful enough to have to go through losing your valuables in your home and coming up with so much money on the spot but to be negatively affected and lied to by this company is predatory. SERVPRO, you are the lowest of low.

Melissa called me back in minutes. I told her what was going on, she was my port in the storm from beginning to end. She helped me through the entire year-long process it took to restore all my furnishings, content and my home 4,500 sq ft which had to be gutted due to sitting so long. Jamie put my mind at ease the moment she came into my home. They did not treat my stuff like just another job. They were all beyond respectful, they treated everything in my home as if it was their own heirlooms. Nothing throughout this whole process got lost or broken. I had rare books that you could never get another copy of soaked and they knew just who to call and what to do. My books were sent off to their corporate office and I was shocked at the condition they came back to me in. I never in a million years would have thought they could do such amazing restorative work to paper.

You really would have thought I was this company's only customer, I knew better. They always made me feel like their number one priority. Even their owner Joe who owns three franchises hours away from Lafayette would take the time to come by or give me a call to see how the structure of my home was coming and to see if I had any questions or if Servpro could help me in any way. They are my heroes. They took what I thought to be a hopeless situation and completely turned it around for me. Servpro of Lafayette truly made it feel like it never even happened. Not everything could be saved but they did everything in their power to save the things that meant the most to me.

Thank you to the owners Joe and Marietta Scott for running their business the way they do. Thanks for hiring such wonderfully knowledgeable people. I was shocked at Melissa, their manager's knowledge of antiques and Jamie you are the kindest person I have met in a long time. You were there from beginning to end always helping me through some really tough decisions. Melissa, Jamie, Marcus, Tayler, Michael, Kayla, Adam, Ahlea, Raven, Pat and of course Christina are one of the greatest teams of people I have ever had the pleasure to have work for me. God bless you all. Servpro of Lafayette is my Cleaning and Restoration company for life.

They just charged me the original estimate without even correcting the repairs they did not do because I already did them. So, They just charged me to do their work and without any explanation of the charges. The techs only spent about 5 hours in two days of actual work and dropped off a blower and left it for 6 days with no notice of when they were to return to pick up unit. They even used my electricity and not a generator. 24 hours they ran for 6 days. I have asked for an itemized list of actual repairs done to prove they did anything. Do not let these guys fool you. They are lazy and only broke my stuff. They do not do anything they say but charge you for it anyways. Be aware.

I run two businesses, my husband runs one. Why would a legitimate business refuse to answer questions? I can only be grateful that we did not have this company do any work for us - please see all their 1-star reviews. If they are so threatened by a client asking questions, what are they trying to hide? To be clear: this company did not do any actual work for us, so I cannot speak to their actual work, I can only speak to their reluctance to be honest and transparent in their dealings. I would not recommend them on the brief exposure I had to them. I also contacted the referring company to make sure that they heard about my experience.

I was told look at the estimate to the insurance company and they were only doing what was in the estimate. The estimate is very hard to read and understand but they will use that to deny what was promised. Even though they only provided less than half of the labor hours they were paid for they refused to reassemble the furniture and unpack the boxes they packed before the repair was started. I came home and furniture was just put into the house and in pieces and then 58 packing boxes were stacked against the wall in 1 room. I had to get 4 people to help me get everything back the way it was before the repair was done. This took me 3 days to complete. All I am saying is if your insurance company sends them to you for a repair, get everything promised in detail in writing before they start. I was originally told the job should be completed in a week and a half and it was more like 5 weeks. I could not live in my house.

My house was already gutted and the floors had been mopped when I helped carry the equipment inside. Its condition was no different when it left than when it came in. Obviously I had no idea when ServPro came to my house with their fans I would be charged $1,400.00 to clean them!!! ServPro took advantage of the fact that we flooded and were desperate and obviously had never been through anything like this before. I called ServPro many times trying to get clarification on what I paid $1,400.00 to clean, they never returned my calls. The Mississippi Serv Pro people took advantage of flooded Louisiana people, pick another company!!!

Instead contacting another carpet installer, who will now have to clean up after the terrible terrible mess they left me down there. Now I'm faced with a bill of having someone to come clean up their mess, in order to lay new carpet. I seriously can't afford anymore out of pocket expenses. I have pictures. My once beautiful family room was not restored as it never happen, as they advertise. Owner "Rob" uses his girlfriend's phone in which her name comes up on the caller ID. Very unprofessional. Still looking for things I cannot locate prior to their so called clean up. They also failed to shut central air vents off down there, causing mold and dust spores throughout the house. I'm sick, 2 huskies are sick. It was 91 degrees that day and days that followed. Very unprofessional company however I paid them in full. Never again!

I wish I had stayed and watched them but I was suffering a great loss along with the tree coming in my house so never leave no one to pack up your belongings and leave them to move it without you being there. They are saying because I went there that I could have done it. Oh did I mention that they set a small wooden rocking chair on top of my brand new glass top stove. All of my appliances are brand new stainless steel appliances. Just got them in march. So be very careful with SERVPRO.

They removed a one foot area across all the ceilings and pulled out the wet insulation they could reach. They left the drying machines for a few days and were gone. Four weeks later when the contractor started the repair process, it was discovered that the walls and remaining areas of the ceilings were all still saturated with water, wet installation and the start of mildew. Thanks ServPro for your incompetence, and adding to the delay of the repair work!

Neither of those options were used until after calling the Police to report a "Theft of Service". To make matters more insidious... An Agent from the Property Management Company came out to cover 2 electrical outlets that were closer to the job site, in what I'm assuming is an attempt to make it appear that ServPro NEEDED to use my outlets further away. Fortunately, I have pics of that agent putting a new face plate over an existing outlet. I'm almost looking forward to any legal action if there's retaliation from this slum lord style property management company. But, that's another review for a later date...

We then got a letter from an attorney stating we needed to pay within 5 days or it would be reported to all creditors and placing a lien on our home. We never even got a warning from ServPro stating they would get an attorney involved. The claim was going back and forth between my insurance company, Travelers and ServPro for a couple of months. I have read reviews about this company doing underhanded strategies where they would overcharge the insurance company so they would not pay the total bill leaving the consumer stuck with the remaining amount.

The people I met were not only friendly, but they also recommended us to use our home-owners insurance. They wanted no money upfront but they went about their business of trying to save my carpet. They also worked with our insurance company making this job much easier on us. Everyone I spoke to from the emergency team to the re-building team has just been so friendly, nice, and even patiently waited when I started asking questions even though I could tell they were hard worked that day. They always came in with a smile and even laughed at my dumb jokes as I tried to brighten their day. I will use this company any time needed as I know them to be professional, fast and competent. Good work ServPro!

It was not worth the amount and I called them asking why it was not finished. The manager's reply was they pulled vinyl where moisture was reading under it but left patches cause it did not read moisture content. I called him a liar because we metered the vinyl patches and found 98 percent moisture under them. The bathroom floor read 99 percent. If I did business like these crooks I would not be in business long. He refused to compensate the elderly owner. So now it is time to let folks know about their piss poor work ethics and theft.

I was stuck having to get my own repairs done and my insurance advised me to pay off ServPro with a $1000 deductible. I was told initially the entire process would take 3-5 days, but thanks to ServPro it has taken 3 weeks and the water damage was more extensive since it never dried completely. My insurance adjuster told me that ServPro did not use this humidifier correctly as the room was not sealed so moisture from my shower was being measured. I still did not understand how the humidifier was supposed to dry the ceiling which it never did.

ServPro kept sending conflicting information keeping me confused about what they were supposed to be doing. The machine stayed in my home 10 days running 24/7 except for 4 days it was not on due to power outage. They just picked up their machine and walked out on the job leaving me to find someone to do the repairs. This was a waste of my time and money. I still cannot get an explanation for the purpose of ServPro.

They removed the equipment and he said, "Okay I just need a signature." I said, "You are supposed to clean the carpet and put the furniture back." He said, "I don't know anything about that." I then explained that "I was told that once the carpet was dried you would clean the carpet and put my furniture back." He said he would try to get ahold of Dennis. Well Dennis didn't answer. Then he finally got a text and I was told that I could put my furniture back and they would try to get me on the books for the cleaning. I said, "Wait. I was told this would be done today." The guy told me they don't have the carpet cleaning equipment with them. They ended up leaving. I called the company and they still haven't called me back. Don't do business with them.

Wow. I can't believe it. They charged for machines that were not used. They charged for man-hours that were not worked. They charged me for materials that I furnished, like boxes and tape. They charged for services that were not performed. I went to their warehouse to pick up some of my stuff because they were too busy to return it, and I saw my stuff mixed with other's stuff. My rugs were in several different places so they didn't know what was mine. I guess they forged the contract because we only signed one iPad screen, which we were told would allow them to enter our property. After the lawsuit was filed, I got a copy of a contract with several signatures. How does that happen?

Every time I see a truck that says, "ServPro, It's like it never even happened", I don't know whether to laugh or cry. I will never use this brand again, no matter what. I have submitted one of the invoices, which was the first invoice. The amount of this invoice ** is $ 6482.31. Funny, I guess the original invoice (same number) which is the only invoice we received up until a few days before they filed a lien, the amount was $ 2813.34. Amazing how these guys just make up numbers.

The first invoice was similar to the quote we received from another company. Other invoices included other services which were incomplete and unfortunately they did not do what they said they would do, which caused much more expense. For example, electronic were taken to their warehouse where they were going to dry them out. This would require a towel to dry them off and set up one dehumidifier for the whole group. they did not do that. In fact they kept them inside wet boxes for weeks, which caused rust and a total loss.

It also appeared to me that the leader was, on more than two occasions that his workers weren't doing the job correctly. The job should not have taken more than 3 days, according to the Contractor I hired to do the repair work, and this was confirmed by my Insurance Company Adjustor. In the first couple days, the crew leader returned to my home after he and his two-man crew set up the plastic tent like structure, and often appeared to be less than satisfied with his crew's work. I was tolerating the over 100 decibel noise from the giant drying machines, but the household pets were scared, especially our cat.

The key problem was that the job began on a Tuesday. The belief was that it would be finished by EOB on Friday. It wasn't, which resulted in the equipment being there over a weekend, and not removed until Tuesday. The seven plus days of treatment resulted in over $3200 in charges. My insurance paid all but $500. But a bigger toll was that in less than a month our cat was dead. She died of FIP, Feline Infectious Peritonitis. This occurs almost exclusively among young cats (she was six), outdoor cats (she spent her life inside) and in multi cat homes (she was our only cat). BUT it can be brought on by extreme stress, the only reasonable explanation my Vet could think of.

The brief, and painful care of her at the Vet Clinic and her euthanization, cost me over $950. Therefore, at a minimum, my water damage incident cost me almost $1500. (Counting some other costs out of my pocket it was over $2000). My leak occurred on the day after Thanksgiving, 2016. Due primarily to the bumbling of ServPro on Filley Street, the full repair of my home wasn't done until after April 1, 2017.

Drywall and molding and carpet, cabinets and wood floors were wet. I complained that mold would set in if it was not removed. ServPro stated that they would remove but never did. I was left with a mess on my hands and had to hire another company to come in to do the job correctly. The fans that ServPro were using were old and dirty and had a strange odor to them. The new company came out and removed the wood flooring, carpet and baseboards along with cutting the sheetrock that had been damaged and sprayed a micro-bacterial solution to avoid mold.

The ridiculous part was that the insurance company is giving me a hard time for they are insisting on only covering what Servepro took out. The ServPro employees were dingy and questionable whether they had ever been trained to do anything other than show up and plug fans in. The fans were left for several days with one day of monitoring and they charge $1800.00. I had to have another company come in to mitigate properly. This is ridiculous and because of ServPro I am having problems with my insurance company paying properly for the damage. They gave me a low ball bad estimate and when I requested a second opinion they send another adjuster from the same company. This will all be sent to the Texas insurance commission. It is wrong to pay for a good policy and to be treated in this manner.

Well, long story short, they submitted their invoice (which I asked them for several times to look at before they submitted for payment) to the insurance company. Our rep was out of town when submitted. They charged us for their equipment for 7 days and said that it was intentionally not monitored. They also damaged the foam insulation that is built into our foundation and cut drywall out too far so now it has to be replaced. They did not credit for this damage. They also charged for debris removal which my husband did and told us that the insurance company sometimes would pay for us to do that! So charge insurance twice for something they got paid for! Their bill came out to over $10,000.00 for a 900 square foot area. They lie and they overcharge insurance companies. I would never again use ServPro or refer anyone to them, not even to repair a dog house. NEVER EVER AGAIN.

The following day when the tech came I told him I was happy with the service so far and insisted the equipment be removed. Once again, no one was able to give me a cost quote based on the "rental" of the equipment, emergency response cost, or the number and length of time of each of the visits. The area that was cleaned was very small. Less than 3 ft x 3 ft and all that was done was carpet spot cleaning and water suction. I was told that I would receive a bill via e-mail. I received an bill that was not itemized. The cost was $475. This is an incredulous price! I will never use them again. I have been ill and have not been able to contact the company, but in searching the page, I have not been able to find any place on their website to leave a complaint directly with them, but will be calling them in the morning.

While here picking up the equipment, they tested the wet area and it was still at 100%. FOUR full days of noise, cost and zero progress! At this point we still have a huge hole into our attic and wet drywall. It’s December and our heating bill will be astronomical. This was comparable to sitting in a taxi with the meter running but going nowhere! We have a high deductible so most of this is coming out of our pockets. We haven’t seen our itemized bill; if even one day of these machines are charged to us we will be calling our Insurance agent and informing them of the poor service. Also will be contacting the BBB and ServPro Corp. We strongly advise not to use this company. If you do, be smart, stay on top them and make them do the right thing.

That made me even more nervous. Then I spoke to the gentleman and ask his name. He gave me his name and surprisingly I was right. He was currently on probation for attacking 2 family members, number of different domestic violence and theft charges in FL, and Ark, and vandalism in Louisiana. This guy had been in and out of jail for multiple incident, back child support, suspended license and he was driving company vehicle. The list went on. It took me awhile to decide if I wanted to really go this far in investigation, but I did. I feel it should be against the law for this company to place their past and future customer at risk In this non professional way.

I was appalled and informed them we wanted to pick up our items immediately. Have set-up movers four different times and each time they find an excuse why the day or time does not work meanwhile charging storage. My family is sleeping on the floor. This has been the biggest scam and we're still without our furniture. Their posturing is as if they full in total control and we will suffer.

Original Review: Oct. 13, 2016

I am a single working mother with children. I received a call about a kitchen fire 09/28/2016 while I was at work. It took me an hour to get home. My mother along with 2 companies (chasers) were at my home waiting to sucker me into hiring them for business. I gave 1 of them a chance hoping for the best. I asked them to not remove anything from my home unless I was home to go through my things. I felt as though my privacy was invaded and had no time to think. The fire happened Wednesday. Thursday I met with a man we talked in detail about what I would like. The next day Friday I get a call that they need my input. Well they decided to demolish the kitchen as well as box my things without waiting for me like I asked. I was very frustrated and annoyed that I felt so disrespected and ignored. I am the owner I have the right to do with my things what I please not people walk over me.

I spoke to a woman in office claiming she would make sure there were no more mistakes. Well they showed up for 3 days boxing and took 1 truck load. The last 2 days they did not show up or even call. They claim they had an emergency. I stopped all work. They then the nerve to send me a 20K bill and refuse to send my belongings back. The contract is not detailed very brief. I did not see myself as a victim. Now I feel like a have been burnt twice. Please ask to be present if you choose to use this company again before they take anything out of the home. I suggest just ask for a dump truck and toss any items that are not necessary to be cleaned. It would be much more affordable for everyone.

We called another local ServPro and was told there is nothing they can do since each is independently owned and operated, even though this franchise has expanded to take on Troy ** area! I called ServPro corporate office and was told they would not do anything because it is franchised out! Do not use SERVPRO! So basically ServPro does not care about customers, do not do quality work, do not finish the jobs. But cashed the check from our insurance as fast as they could! I am totally disgusted with ServPro corporation! It is now costing us another $600.00 to have it done right and that is only for the roof! We will need to replace some ceiling Sheetrock, which will also be out of our pocket!

At the end I asked a reasonable question. "Is there anything you can do with the deductible?" The answer! No! I will share may experience with everyone. FYI... They removed the ability to post a review from their Facebook page. They had several negative posts. They however did have one 5 star review!! It was their operations manager. When they finally finished I would say after great heartache the job was 90 percent satisfactory. Not worth the time and effort!

We were directly told/assured "everything will be in better shape than when we started" as well as all the insulation that needed to be replaced would be up to code (R38) but we've just discovered after going up to the attic that they only put in R15 and didn't even cover the entire attic area! There are large areas that aren't insulated at all! In addition, they damaged the woodwork in the house, the crown molding, door frames, and baseboards, did poor sheet rock repairs, and extremely poor painting. They didn't even clean everything as we are still finding traces of the soot, etc. Then they refused to talk to us since "technically" we didn't own the house yet!! We were told everything was done, completed, and in good condition so we closed on the house (we were out of state).

In retrospect, we should have had someone do a thorough inspection prior to closing rather than taking someone else's word. We, the new owners, moved in only to discover all the issues noted above and almost two years later, are still finding soot, carbon chains, and poor workmanship. They billed the previous owner's insurance an astronomical amount of money and got away with it. I was actually told by one of their employees who had to come back AFTER we owned the house that they had a bunch of untrained new employees working on our house over the several MONTHS they "worked" there!!

We have had to pay to repaint, repair and replace much of the woodwork and still have more to do to repair what ServPro did to the house. I would have taken legal action except for that technicality that we didn't actually own the house in spite of the fact we had a contract on it. I would NEVER recommend ServPro for anything, EVER!! They were rude, dishonest, and, in my personal opinion, fraudulent in their work and what they billed for!!

On 6/27 I called to make appointment for 6/29 to have living room floor removed & both floors reinstalled. Deb was the lady I spoke to. She didn't come off very friendly during our initial conversation. On 6/29 I got a call from James, they had an emergency to tend to on their end & I would need to reschedule. I called SP that day & got a different office lady. I asked for Deb & was told she was unavailable. I told the lady I spoke with who I was & what was going on & she said she would leave a note for Deb to call me. No call that day.

James called 6/30 to tell me to just call back the following week; Deb was out for holiday. I called 6/5 & ever since I have basically gotten the runaround. Deb informed me no appt could be made due to all the emergencies they have had to deal with lately. I adjusted my availability for her & she said she would call me as soon as any availability became available on their part. She told me to talk to my claims adjuster to possibly go with another company to continue the work. This irritated me. They obviously are not staffed enough to finish what they started. I will not be recommending this company to anyone.

Also insurance would not refund me for anything they took and when I asked for the computer back I was told they disposed of it! Reading other reviews it sounds like they give you one price so you will go ahead with the job then they hit you with a much more expensive bill when the job is done! I lost my father in law and having to deal with these people calling me every day for more expenses was an awful experience! I will never use them for anything ever again nor will my family or friends!

They moved everything around. I mean, they couldn't even put the dishes back in the same cupboard where they found them! They also felt the need to stage the house. Ok so it looked cute, I didn't ask for that! Just put it back! I could go on and on... Onto restoration: If his name is Shawn **, RUN! I had posted on FB that ServPro was doing the work and a minimum of 10 local friends told me not to use this guy because of his shoddy work. I called the guy from ServPro that first came out to discuss what was going to happen and let him know what I had heard. I doubt he did any checking into it, they were friends. Needless to say, I called the insurance company and went with a different contractor!

After having a very heated conversation with the supervisor (during that discussion he had the nerve to call me a liar), he called me 2 days later to tell me that they were going to lose money but would drop the bill to 15000.00. What he didn't tell me was that they stopped cleaning out belongs. When we got our stuff back and started unpacking this is when we discovered that lot of things hadn't been cleaned and smelled like smoke. We had to rush the boxes out of the house. I still can't believe that these people think it's OK to treat their customers so horribly at the worst time of our lives. Please think long and hard before choosing this company.

Original Review: May 4, 2016

The apartment building I lived in caught on fire. My insurance company called ServPro in to possibly restore my things. They came into my home and started packing my things up without my permission. I continuously asked them for a estimate from day 1. They would not give me one and tried to reassure me that it would be okay. To make a long story short they hustled me and tried to max out my renter's insurance policy and tried to tell me 'well it's not your money anyways'.

First of all they don't know a damn thing about what your insurance company will do so don't let them tell you that. They will hold your things and not return them. They still have my things. I told them they can keep everything. I'll start all over. They tried charging me $14,000 for cleaning when I don't even have $14,000 dollars worth of stuff. They are a BIG rip off. Don't let them in your home. I will be calling the BBB on them and I'll also be contacting their regional manager. I told them from day one don't try to hustle me and that's exactly what they did. Do not I delete. Do not let them in your life at all. They tried to make deals with me outside the insurance company. Don't trust them at all. Some of the people are very nice, but the people in charge will try to hustle you out of your insurance policy money.

They wanted to be the company to totally redo the interior of the house. The fact it took 3 weeks to get the basement to stop flooding and total lack of communication made us change our minds and hire a different contractor. They were hired to dispose of the fridge, stove, washer and dryer. Those items are sitting in my garage. They failed to do so. After we complained AFTER we got the bill about that they did remove a few hundred dollars.

Then they took a bunch of stuff from the basement and threw it into the garage. My garage now smells and has mold growing. Not to mention in doing that they broke a reptile tank and my pressure washer. They did replace the tank but lied about the pressure washer. I am also missing tools from my garage. In short they overcharges, set it up so it took longer, trashed the garage, broke items, stolen items and didn't communicate. Then they went and billed insurance FAR more than the job was worth and tried their best to badger my wife into signing documents before reading and acknowledging that the work was done. Then even though they know it had to be done with insurance, homeowners (us) and the mortgage they continued to call us daily (a few times day at that).

I told Servpro to leave my house. I called another company, they came right out and did the work without ripping up my carpet or cutting my walls. Servpro operates hoping you as the homeowner will be ignorant and let them tell you what you need to do in your home. You are the homeowner, they are there to do what you want, you are the boss. If they give you a problem ask them to leave and find someone else to do the work.

I wish now, I would have kept on until they came here to stay - never would have happened, they would never let anyone/Anything they cared about do that. It seeped into everything in the house. I tried "desperately" to work with them for 6 months. And forced into first time ever, legal... I will be the one living with a permanent lung illness causing physical and neurological problems, diagnosed finally in December, 2015.

If anyone out there has been through a chemical experience with ServPro, and not felt right afterwards, please let me know, because they all tried to tell me in was in my head, at a suppose to be my insurance agent and one service person with Servpro, whom I had been dealing with. Instead, I got bombarded with dozens of Servpro executives and state auto adjuster at my door.

They were and are liers. Cause I am the one living 24/7 with what they caused. Being nice got me nowhere but trusting my inner guidance and knowing myself. So please trust yourself no matter: How many high and mighty "so called powerful people" are trying to get out of doing the right thing. The really crazy part is it would have only cost them several thousands of dollars, to fix the whole problem. State auto that day threw me out of the hotel - they only paid for a week back to a house that made me sick, sick sick to come back too. So I had to find places to stay.

You know, it's sad and literally cry, that the entire two (2) years, despite all my efforts asking them to put themselves in my shoes "literally wear them". Everyone involved in this whole experience (other than me) has went to their comfortable, beautiful home and life and the peace and serenity of what my home was before. Would everyone, good, bad or indifferent experiences, PLEASE READ SERVPRO LOGO AND GIVE ME YOUR THOUGHTS. With all my heart, I appreciate everyone reading this. This is the first ever thing like this I've done. In the 58 years of my life. May everyone be treated with dignity, respect and care.

On 6/28, I received information that my U-Haul bill was due and containers were still on lease to ServPro. After calling the insurance co. to report, ServPro said I could come on July 2 to view the items. On July 1, I went to ServPro to find ALL of my contents still locked in the hot containers, not cleaned. I went inside, took pictures where they had it written on a board, to do before I got there! Unbelievable!! The owner tells me I cannot see my property because I will be upset. I had to hire an attorney ($13,000 in debt) because no one would tell me anything - lack of communication!

A few months later, I found out ServPro disposed of my vanities, and personal property from my garage, and damaged my kitchen cabinets and left them setting wet, and filthy with soot. So when it came time to put the cabinets in everything is a complete disaster - with ServPro to blame. Then on Feb. 2, 2016, ServPro was to deliver my contents. They came with my furniture and contents packed in a truck like it was headed for the dump! Took pictures of that and insurance adjuster saw it.

Now that ServPro has milked my homeowner's policy for things they NEVER DID, I have damaged furniture and a mess of damages that I have yet to be paid for. We are living in our home, sleeping on air mattress for 3 weeks because ServPro damages my contents and almost 9 months after the fire - nothing is done! This is the worst experience I have ever in my life been thru and cannot understand how they get away with it!!! I will be back on the phone with the Regional Mgr. and the SCC.

In December the insurance needed an invoice to complete my claim. Again, I called ServPro several time to get one until I finally spoke to someone in accounting. I SHOCKED to see an invoice for $3700. I called for an update on my insurance claim and was told they paid my $2000 directly to Servpro. Here it is in February and they still have my belongings. I called them and insisted to talk to a manager. She tells me they are waiting for payment on the balance and as soon as they get it they will return my belongings. I told her no one ever called me to tell me they were picking up my stuff, no one called me to tell me how much it was going to be, and no one ever returned my call period.

Obviously, had I know how much they were going to charge, I would have cleaned my own stuff. The manager at ServPro told me they don't give estimates, they just do the work, then bill. So unless I pay the 1700 they will not return my belongings. DO NOT USE THEM. They will charge an outrageous amount and hold your belongings as ransom. I will be filing a lawsuit so I would appreciate if anyone can tell me of a similar situation.

Then ServPro seemed to have disappeared. I had to make repeated calls to find out when work was to begin. I had to stay home and wait for their return calls that didn't come. I had to remind them to send a POD before work could even start. It was 5 weeks after the water incident before Merit showed up. In removing the old flooring, the flying wood pieces damaged my walls. Merit workers said ServPro workers would fit it. The flooring is now an engineered wood of inconsistent pattern. Merit said that hardwood cannot ever be put over concrete and that is why they had to use the cheaper engineered wood. (No refund to my insurance company.)

The installation is horrible. There are gaps at the ends of many boards and now there are gaps between the long sides of the boards. Some of these gaps are so large one can see the trowel marks on the concrete. These gaps collect dirt and sand. Overall, a horrible installation. Workers also left cigarette butts in the yard, general trash and damaged the aluminum thresholds of two doorways.

ServPro workers were suppose to stain and replace the quarter round and transition pieces. They wanted us to buy the wood and the stain. They did relent and purchase the wood but got the wrong color stain. Again, they wanted us to buy the wood because they stained it wrong. We finally bought the correct stain. The transition pieces they bought were incorrect and broke lengthwise. They wanted to piece together trim around the fireplace.

They finally came up with trim pieces that they then cut wrong and refused to fix. They painted the hall ceiling with the wrong type of paint. The dents from the removal are still in the walls. After 5 months and several visits from the owner of ServPro, I finally gave up. My 67-year old husband got on his hands and knees to fix what was fixable. The gaps from the installation of Merit are not fixable. I will never recommend Servpro of Aiken or Merit Flooring of Aiken.

Needless to say, I didn't hire them to come sweep and mop my floors and pay them $675!!!! The payment was made in advance and I have been arguing with the "owner" for two days now and they will not be coming back out, nor reimbursing us. Very disappointed and will tell EVERYONE -- DO NOT USE THEM!! THEY ARE CROOKS!! I didn't hire them at all, and now after my bad experience and looking at their reviews, I NEVER would have. I am completely disgusted with them. Please, do not waste your time or money on them. Because we did, and still had to do our floors ourselves!!!

The family of 9 had been staying in a hotel for over 2 weeks already due to a chimney fire. This all happened days after Christmas. Plus the mom is due with 8th child in less than 10 days. One child has severe asthma. She has been known to have anywhere from 10-15 attacks a day. This home is a very old farm house and is extremely big. When the fire company came in they had to put a bunch of holes in most of the walls of the house. Luckily the sunroom, kitchen and one bathroom didn't get that damage. They still have smoke damage and a bunch of dust from all the walls that were bunched through. The poor family didn't know what they were going to do.

They decided to hire ServPro to come in and clean the 3 rooms so they could at least get back in the house while the contractors worked on the rest of the house. Mind you all the kids are home schooled. So after having ServPro come in and clean because they say they are the best at disaster clean-up the family was all excited that they could finally get the 7 children and themselves out of the little hotel they had been cramped up in for almost 2 & 1/2 weeks. Now it was stressed over and over again about the child with severe asthma. When they went to the house to look it over and see what they needed to do to set it up for living again they were so disgusted. We got a phone call asking us to come asap and see if we could help. Needless to say we took the job. This is what we walked into though.

Everything they owned was either just thrown in piles in closets, thrown in trash bags, or never touched. Between the 2 of us it took us 7 hours of non stop cleaning to scrub the 3 rooms, ceiling to floor. Now we are talking about a average size bathroom and sunroom. The kitchen is a little bigger than average but it was wood walls and floors. We had to use 2 gals. of cleaner to get it all clean. It was unbelievable the amount of smoke, dirt and dust that they never touched. I really have no idea what they did do but I will tell you it wasn't much if anything. I didn't feel it was my place to ask how much they/insurance company had to pay ServPro but for them to have to turn around hand pay us like $300 to re-clean everything they got paid to do already and didn't it complete bull crap.

I asked the wife "Why don't you follow through with this and take them to court?" She said "With me having a baby in less the 10 days and having to get the rest of our things out of the other big part of the house in 3 days for the contractors to come in I don't know how I could do anything." She is at the point where she just wants her home back for her family. Money is tight but she knows that her family's safety is more important than money.

Now on another note because they decided to just throw things in bags and in closets they have no idea where anything is. So it will prob take a good 6 months to get life back to normal and everything back where it needs to be. Once she has the baby she will be down for at least 2 months. So what is to say that nothing is broken or even taken? They will not know until they go to find it or need it. I wish I could show you the amount of dirt we cleaned up. You would think there is no way anyone cleaned in there.

I honestly suggest you go with another company if you need a disaster's clean up or any type of cleaning. I was trying to find where to write a review and all I found was all negative reviews. I wouldn't even give them 1 star but you have to at least do that to write a review. So please I am not gaining anything by taking time out of my busy life to write this review. I really just don't want anyone else having to go through all this like this poor family did. Now they live in upper Maryland so maybe it is just that franchise but like I said all I see is extremely bad reviews. It is so sad that people can take advantage of a family when they are in such a bad position already.

Updated on 12/2/2015: I have again contacted State Farm asking for a return call, I have not received a call. This ordeal should have been handle and file closed. My kitchen floor is still not repaired. All I am asking that since Servpro has a direct contact with State Farm, State Farm charged their bill against my name in their file, yet refused to allow their bill of almost a $1,000.00 to count against my deductible. I have a $2,000.00 deductible. I took that deductible because of the high premium. I am 76 years old and live on Social Security. What am I supposed to do??? Had Servpro never be called by State Farm, the small leak on the floor would have dried. I need help.

Both days they were here and probably started close to 930am and received calls close to 2pm saying they completed the jobs. Now call me crazy but the bathroom which is less than a quarter of the size of the bedroom took just as long as the bedroom?! Not to mention the walls in the bedroom were not cleaned?! My best guess is they took roughly 4 hours to clean the rug in the bedroom.

2- DUCT CLEANING-915am on the 28th, received a call from Alex saying he was at home depot and would be late. Estimated arrival 945am. Alex called me at 1pm to say the job was done. I was a bit surprised as the job took them less than 3 hours to complete. As I mentioned to you over the phone 2 office lights were left on, things were not put back the way they were and Alex must have decided to use my wet/ dry vac that was in the garage to suck up some of the material. It was left plugged in right next to the system unit was being cleaned with a fair amount of duct dust etc. I also found the head of MY wet and dry vac in the guest room near the register. Why would they decide that it was okay to do this? From the looks of it they rushed out of there without even taking a second look around. I have enclosed numerous photos of the dust left behind and the walls in the bedroom.

This is unacceptable and I want to speak with your supervisor as soon as possible. You guys came highly recommended and meeting with you Joe gave me plenty of confidence that I was hiring the right crew. Sadly, I was proven wrong and feel the job that was performed was less than satisfactory. I feel as if I wasted 3 of my mornings waiting till the crew arrived to then leave to work. I thought the job would be in good hands. Clearly, I should have been on site the entire time making sure they were doing what they said they were doing. I am starting to wonder what work your folks actually did sadly, leaving an awful taste in my mouth. Joe, I am a very easy going guy and rarely get this fired up. I just cannot see how this would happen, I really don't.

After about a week or so, they called left a message saying they would stop by when we were not going to be home the next day to pick up the dehumidifiers. We left a message they could not come by since nobody would be home. Shortly after that we were getting calls from them threatening to call the local authorities that we stole equipment. They refused to call me on my cell phone, just leave messages at home. Today, I get the amount they charged the insurance company. Things like the project manager making a number of trips to my house... Never happened. I think they pulled a fast one. They appear to be a fraud. AVOID them at all costs.

Then the great part finally as they take out fans etc. I'm told "that's all they do, see ya." What happened to all the crap in their ads LIKE IT NEVER EVEN HAPPENED? How can they legally say that. Before it happened, I had a floor, walls, paint, furniture in rooms etc. Then never having been given estimate for what they were going to do, I am stuck with nobody set up, to put it back LIKE IT NEVER EVEN HAPPENED. Getting all that lined up takes time, most people are not able to be there tomorrow, things have to be ordered, etc. This all could have been set up, instead I'm living in what looks like a hunting cabin and hearing about it every day. LIKE IT NEVER EVEN HAPPENED. What a scam to milk insurance money.

Their fans left a large rust stain in the middle of her floor which the employee tried different chemicals to get out but in the end said he was sorry. Mom can barely walk and they left the carpets bunched up without tacking them down properly. We went to their office to ask questions about why they overcharged a senior citizen on fixed income and they responded with if she doesn't pay in 30 days they will file a judgement against her house. They do not accept payments.

I asked you to send to me the original contract that I signed involving the charges that you stated I owed, to which I have not received. The invoice that you sent to me dated 9/23/2015, states that I have a past due amount in arrears of 90 days. This is completely inaccurate. The arrears payment listed on the invoice shows that I have a remaining balance of $99.84. This is also inaccurate. I received a call from Cindy ** mid February stating that I had a balance due. Her conduct was very condescending with an added pushy demeanor. The implications were that I was avoiding her calls - it was during that time I asked her what was the final payment, process the payment, send a receipt and discontinue calling me. It was then I was told the final balance was $200.84, which was completely inaccurate and a total lie.

Cindy calls me again mid-Sept. stating that there is another balance. I informed her that this was completely bogus and to send me said documents. If you did this to me, I can only imagine how many other customers you have conveniently miscalculated and overcharged. It is my hopes that State Farm and other companies that you have relationships with will see you all as unprofessional scammers and refuse to do business with you. Again, review the images of the information that you sent to me via mail and send me my refund immediately.

We were refused a proper work estimate (complete with updated diagram of the area to be remediated, correct work description, etc.) multiple times for the second job. We were given one estimate for the second job that was literally the exact same one from the first job, same diagram of area to be treated (and these jobs were for two separate areas in opposite sides of the house), same cost, same description except for line 3 on page 2 of a 4 page estimate. Line 3 was to be the updated job description but the description was incorrect according to what Brian and I had agreed on for the job. Crews showed up having wrong directions for the job because of this. Brian repeatedly insisted he was giving me an updated/new estimate when in fact he was not- the vast majority of it had the exact same info and details as our first job and they were two different jobs in two different areas.

Mold affected areas of our home have repeatedly been left unremediated/untreated or left behind when they should have been removed after crews have said the job is done. Steps of jobs that he had in our estimates have been skipped over (such as fogging and sealing treated areas with an antimicrobial spray/Kilz), we've been lied to and yelled at as customers as well. If I had the option to give 0 stars I would have.

The paperwork they had us sign states that a supervisor is to do a final walk through on jobs but this has not happened at all after crews considered each job finished...and both jobs were left unfinished in multiple ways. A simple walk-through by a supervisor would have caught the many mistakes I have caught (and I'm not even someone who works in this industry, I'm an educator).

The two months they have been dragging their feet to get our jobs done have been a complete waste of our time, have created a great deal of undue stress with no resolution and have caused me to deeply regret hiring them for the job. We have lost use of half of our home due to the high spore counts we have (that are triple and quadruple what is safe) for 2.5 months now since the discovery of the mold. Brian was aware of our mold spore counts and health issues from the first day of the job on 7/20/15 and that our doctor wanted us to stay out of our finished basement but did not make it a priority to get our job done in a timely manner.

If our home isn't remediated to the point of showing spore counts in the safe range by the time closed window weather arrives, our doctor wants us to move out of our home because we will no longer be able to stay upstairs where spore counts are in the safe range and flush our house with fresh air from outside to counteract the dangerously high spore counts. We cannot afford to live in a hotel, and my parents live just far enough away that my husband would be in violation of his on-call work contract for Mercy Hospital that states he has to be within a 30 minute drive in case of emergency surgeries after typical work hours.

I now have to hire another company to finish the many steps in the jobs they said they would do but could not get right, so I feel as though I am having to start over with this mold remediation. I said it once and I'll say it again, I highly regret hiring Brian's Servpro franchise. We have not had a single job go right in their care.

We have also contacted Servpro Corporate to help oversee this process of negotiating a resolution but that has proven to be ineffective. The effort on their part to oversee a resolution was minimal at best and they are no longer trying to assist in a resolution. After one offer from us and one "non-offer" from Brian (his counter was to offer for us to continue business with his franchise but leave him out of it and go through his GM), Servpro corporate closed our case and said to go to the BBB. A review on the BBB will be up soon as well that gives more info.

We have not heard from them since which was probably a blessing in disguise. I have been reading all the negative reviews about this company so I really do not want anybody from this company in my home again. I guess "insurance" is the key factor here. We did find out that we do have insurance so I wonder if we would have heard back from them. Anyway, my lower level is dry now thanks to my family helping out but guess we will go the sump pump route. Ticked off grandma in Jacksonville, IL.

I was not home when they removed their equipment, but the person that took it and was there to collect didn't want to provide a receipt to my mom who was there to pay. She wouldn't pay without one, so they wrote one on letterhead, but when listing services, didn't write in the services that they promised to include. I have left multiple messages to Sean ** without getting any type of response. If you must use them, don't count on their standard paperwork as proof as to what they will do, it is vague. In my experience, I wouldn't believe anything they promise if not in writing.

So after I learned that, I went down there myself to "try to get some of my things" and my brother's Social Security Card so he can get his permit. Well, the lady that worked there told me very rudely that I am NOT their customer and my parents never even paid ANY of their bills.. We've been paying our bills for 6 months until that day. Then, the next day, ServPro people called my father to tell him that I went in their business yesterday and gave them straight up attitude.

As of right now, they are holding everything without telling us where our stuff is. All the lady said was that our stuff is in a warehouse somewhere. They won't even give us back our Social Security Cards, Birth Certificates etc... I don't think any of this is legal. I DO NOT recommend this company at all. I'm working on exposing them to the News.