Consumer Complaints and Reviews
In my case, I had to sign paperwork saying that the insurance company would deal directly with ServPro. It was obvious (and someone admitted to it) that they would keep the claim under $10K. The mold that they supposedly treated was still there, and there was much more that they left. When I asked about doing a walk through and testing, the ServPro guy wouldn't do it. Finally walked through with me and told me that the mold was gone. Got testing on my own and NO, there was LOTS of mold left in that area and beyond the $10K area they agreed on. The insurer paid them and count it towards my limit when they didn't do the job! The insurer won't budge. MY ADVICE... GET YOUR OWN ADJUSTER!!
ServPro came in tented our dining room, did demo, but not enough demo. Their fans and de-humidifier couldn't get to the part of the ceiling that was wet. They let their equipment run for 4 days and nights. Every day they came by and metered the moisture at 100%. The cost of the machines, electricity to run them, the inconvenience and the noise did nothing to dry out the area! We live in a desert. We called them the evening of day 4 and informed them the tent was falling down and our cats were getting inside. They said they'd be here early of morning 5. At that point we'd had it! We unplugged all of their machines. Ah, a quiet night's sleep again! Morning 5 No phone call. No show. 9AM we called and told them to pick up their equipment; FIRED. They commented they had planned to send a couple of guys over in the afternoon to do more demo.
While here picking up the equipment, they tested the wet area and it was still at 100%. FOUR full days of noise, cost and zero progress! At this point we still have a huge hole into our attic and wet drywall. It’s December and our heating bill will be astronomical. This was comparable to sitting in a taxi with the meter running but going nowhere! We have a high deductible so most of this is coming out of our pockets. We haven’t seen our itemized bill; if even one day of these machines are charged to us we will be calling our Insurance agent and informing them of the poor service. Also will be contacting the BBB and ServPro Corp. We strongly advise not to use this company. If you do, be smart, stay on top them and make them do the right thing.
I had a fire in my kitchen on September 20, 2016. I contacted my home owner insurance company the following morning. I had a fast response from them and they contacted Servpro in Albuquerque NM. A representative by the name of Justin came to assess the damage. Advised me it was minimal and would take 5 to 10 days to complete. Today is December 13th and I'm still waiting for the job to be finished. This is a substandard company and did substandard work. I had to go behind and redo the cleaning plus my belongings were damaged. So far had to replace drapes. My carpet is probably next. The soot residue has stained the carpet. The carpet was wet for 2 days in 90 degree weather. They left it so wet. So many other things unable to fit in the space or the complaint. This is a very dishonest way to run a business. email@example.com 505 891-2345. This company has a very generous 1 star rating. Not deserving.
We had a pipe start leaking in the wall at the washing machine. Did not realize it for a few days. Called ServPro because of mold was all over inside when I opened up a small area. They came and gave me an est. At the time when they said what they would do. I asked them what about finishing the job (closing up the walls, molding and painting). They said that they do not do that. They only come in and take out the mold. My complaint is that, their ads on TV now say that "when they leave it is that nothing had happen." This is not true.
Insurance repair job that took months. Roofers and painters were great. Shoddy work done by the construction crews and there were many. Used materials for this house on other jobs. Worked when they wanted to. Left trash and nails all over the place. Had 3 tire punctures and had to buy another set of tires which they said they would reimburse and didn't. When called they wanted to negotiate because they didn't believe it was their nails. Picked up a good 1/2 lbs out of my parking area that they had shut down for over 2 months... Seems to be good people but lousy at repair.
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We had a small bedroom fire with a lot of smoke damage. They came out and put the fans in and dryers. The cleaning crew didn't clean worth a crap and several rooms still had soot on the windowsills and the blinds after they left. My grandma's room was gutted and a lot of her belongings were destroyed because of the fire. We were told not to remove anything from the room as part of the insurance was still waiting on the fire investigator to give the ok to go through and start itemizing the lost items. They preceded to start to throw stuff out and had to be told twice not to be in that room before they finally left it alone. I would not recommend them to anyone who ever has to deal with a fire ever.
I notice one of their worker that I was very appall by their appearance. The job was for my company located at Gallery Oaks St in Texarkana TX. I notice some of the employees look work professionalism. And a couple look as if they had just got release from jail. I notice he a lot and his pants pocket appear to be filled. I carefully watch the 2 and was highly unsatisfied of how this company allow their employee appearance to appear the way they do. I finally ask one of the employees about the two guys. They inform me one guy was a temp and do a good job.
That made me even more nervous. Then I spoke to the gentleman and ask his name. He gave me his name and surprisingly I was right. He was currently on probation for attacking 2 family members, number of different domestic violence and theft charges in FL, and Ark, and vandalism in Louisiana. This guy had been in and out of jail for multiple incident, back child support, suspended license and he was driving company vehicle. The list went on. It took me awhile to decide if I wanted to really go this far in investigation, but I did. I feel it should be against the law for this company to place their past and future customer at risk In this non professional way.
The planning of my small job was very poor, zero communication of details that I didn't know what was going to take place, my whole experience with ServPro and the owner Dave was very aggravating and a nightmare. There wasn't any explanation on how the charge of my job will be done. No rate sheet was given to me. The owner Dave charged me for a lot of things that wasn't done on the job, when I called him to dispute the extra charges he was very rude and demanded that I pay the bill that he typed out or he threatened to put a lien on my house for any unpaid services. My end result of the job left me with a lot of half ass work performed. There wasn't any attention to detail of work performed but I was charged for numerous ridiculous amounts for poor quality work done. I want this place to be out of business for good so Dave the owner can't screw over anymore honest everyday hardworking people like myself.
ServPro has felt like making a deal with the devil. The lack of professionalism and disregard for customer service is appalling. After repeated requests for the quote I never got it. The mold in our rented home had already caused us to move to a hotel. ServPro Town and Country has pulled everything from resorting to lying. They said I did not ask for a quote then they took items. I asked them to leave as they are not affected by the mold. After disappearing my husband reached them on the phone finally and out it came... $13,964,04 just for moving our item plus $1753.65 in storage fees. If they were to do the mold cleaning of our items it would be $36,000.00 plus.
I was appalled and informed them we wanted to pick up our items immediately. Have set-up movers four different times and each time they find an excuse why the day or time does not work meanwhile charging storage. My family is sleeping on the floor. This has been the biggest scam and we're still without our furniture. Their posturing is as if they full in total control and we will suffer.
I am a single working mother with children. I received a call about a kitchen fire 09/28/2016 while I was at work. It took me an hour to get home. My mother along with 2 companies (chasers) were at my home waiting to sucker me into hiring them for business. I gave 1 of them a chance hoping for the best. I asked them to not remove anything from my home unless I was home to go through my things. I felt as though my privacy was invaded and had no time to think. The fire happened Wednesday. Thursday I met with a man we talked in detail about what I would like. The next day Friday I get a call that they need my input. Well they decided to demolish the kitchen as well as box my things without waiting for me like I asked. I was very frustrated and annoyed that I felt so disrespected and ignored. I am the owner I have the right to do with my things what I please not people walk over me.
I spoke to a woman in office claiming she would make sure there were no more mistakes. Well they showed up for 3 days boxing and took 1 truck load. The last 2 days they did not show up or even call. They claim they had an emergency. I stopped all work. They then the nerve to send me a 20K bill and refuse to send my belongings back. The contract is not detailed very brief. I did not see myself as a victim. Now I feel like a have been burnt twice. Please ask to be present if you choose to use this company again before they take anything out of the home. I suggest just ask for a dump truck and toss any items that are not necessary to be cleaned. It would be much more affordable for everyone.
Back in December 2011, we had a terrible windstorm. Our entire neighborhood was in shambles. Our insurance Agent referred us to ServPro in Layton for a new roof! The owner Troy **, came out gave us a quote and then we waited! Finally the work was done but not until January 2012 but they never cleaned up, we called them they dropped off a magnet for us to clean up all the nails/ shingles left around the house. Then a couple of weeks later, all our rain gutters were overflowing. Called Troy again. He came out and cleaned out the rain gutters! Now almost 4 years later, we have had severe rain, only to discover leaks! We called in a different roofing company and was told, SERVPRO DID IT WRONG!! The flashing around the vents on our roof was shingled over instead of the flashing on top of the shingles, therefore water has been slowly leaking into our attic for almost 4 years! We called ServPro of Layton and guess what, Troy ** is out of business!
We called another local ServPro and was told there is nothing they can do since each is independently owned and operated, even though this franchise has expanded to take on Troy ** area! I called ServPro corporate office and was told they would not do anything because it is franchised out! Do not use SERVPRO! So basically ServPro does not care about customers, do not do quality work, do not finish the jobs. But cashed the check from our insurance as fast as they could! I am totally disgusted with ServPro corporation! It is now costing us another $600.00 to have it done right and that is only for the roof! We will need to replace some ceiling Sheetrock, which will also be out of our pocket!
My house flooded on March 1, 2016 from a broken toilet supply line. 3 inches of water in whole house. The water extraction and tear out went fairly well but pack out and construction have been a nightmare. Ladies who packed out house drank water, sodas. Painter helped himself to water, sodas, microwave meals. ServPro said my mattress sets were water damaged but last time I saw them they were fine sitting in the bed frames. They lost or stole my carousel horse which was a prized possession. My house is still not finished going on now 7 months. I have given up on this mess. They should change their slogan to "we screw you anyway we can". Horrible company, run the other way!
Just a heads up. After calling my Insurance company due to a water leak they put me in touch with ServPro of Virginia Beach. We started in March with a small leak and finished August 25th. The first few weeks they never called back and they had been paid 6k. When I posted a negative review on Facebook, I received a immediate phone call. The scope of the work was undefined at first and we went without our kitchen for a month. No sink, no stove. No dishwasher. The other 4 months was waiting on the floors, the cabinets, the countertops. All but one of the contractors they used were subpar. Errors everywhere. The job should have taken about 3 weeks and turned into 5 months.
At the end I asked a reasonable question. "Is there anything you can do with the deductible?" The answer! No! I will share may experience with everyone. FYI... They removed the ability to post a review from their Facebook page. They had several negative posts. They however did have one 5 star review!! It was their operations manager. When they finally finished I would say after great heartache the job was 90 percent satisfactory. Not worth the time and effort!
I was instructed to call ServPro after filing a claim for water damages to my kitchen. The leak was caused by the neighbor above me. ServPro called me repeatedly asking for a day to drop off their equipment, even though the leak had not been repaired. My ceiling was still leaking. Once they arrived, they produced 3 forms with no estimate or total cost or how long the process would take. I was not home when they arrived, they left fans in my kitchen that were nowhere near the damage. I turned them off and asked for them to be picked up. One of the fans were being used to prop the door open for hours. Four months later they are badgering me for payment and threatening to ruin my credit. I am so outraged. Will never use this company again.
We purchased a house in NC and the day before we closed, the 30 yr old oil furnace essentially "blew up" (actually called a "Puff Back" or something like that). It spewed oily black soot throughout the house and coated every nook and cranny. There were "carbon chains" that look like black cobwebs everywhere! We were assured by the ServPro company out of Boone, NC that everything would be as if nothing ever happened. Technically, everything had to run through the homeowner's insurance company since we hadn't yet closed on the house, but we were initially allowed to be involved since we had a legal contract on the house and when the work was completed, we were to take ownership.
We were directly told/assured "everything will be in better shape than when we started" as well as all the insulation that needed to be replaced would be up to code (R38) but we've just discovered after going up to the attic that they only put in R15 and didn't even cover the entire attic area! There are large areas that aren't insulated at all! In addition, they damaged the woodwork in the house, the crown molding, door frames, and baseboards, did poor sheet rock repairs, and extremely poor painting. They didn't even clean everything as we are still finding traces of the soot, etc. Then they refused to talk to us since "technically" we didn't own the house yet!! We were told everything was done, completed, and in good condition so we closed on the house (we were out of state).
In retrospect, we should have had someone do a thorough inspection prior to closing rather than taking someone else's word. We, the new owners, moved in only to discover all the issues noted above and almost two years later, are still finding soot, carbon chains, and poor workmanship. They billed the previous owner's insurance an astronomical amount of money and got away with it. I was actually told by one of their employees who had to come back AFTER we owned the house that they had a bunch of untrained new employees working on our house over the several MONTHS they "worked" there!!
We have had to pay to repaint, repair and replace much of the woodwork and still have more to do to repair what ServPro did to the house. I would have taken legal action except for that technicality that we didn't actually own the house in spite of the fact we had a contract on it. I would NEVER recommend ServPro for anything, EVER!! They were rude, dishonest, and, in my personal opinion, fraudulent in their work and what they billed for!!
I suffered water flooding to my basement and contracted with ServPRo Fauquier Culpeper Counties to perform restoration of my finished basement. They showed up, sucked up the remaining water from the rug, brought in 2 dehumidifiers and 10 air blowers to dry out the rug. The next day they returned and removed all the baseboard from and took it. When they came back 3 days later to removed the equipment, I asked about replacing all the baseboard. All I got was a dumbfounded look back from them and then they left. Now, Servpro Ads state "Like it Never Happened" which is a false statement. Beware of them, as not all franchises meet the restoration ad and the corporate Advertisement states. The ad is a lie and someone like me should sue for false advertisement...
On 6/20/16 our condensate pump overflowed onto our utility closet floor, which in turn got water under our hallway floor. We filed a claim with our homeowner's insurance. They chose ServPro to dry everything. For 3 days the company sent out James to put in equipment to dry, scan for moisture, & eventually pull out hall floor. He told me living room & hallway would need replaced because we wanted it all to match.
On 6/27 I called to make appointment for 6/29 to have living room floor removed & both floors reinstalled. Deb was the lady I spoke to. She didn't come off very friendly during our initial conversation. On 6/29 I got a call from James, they had an emergency to tend to on their end & I would need to reschedule. I called SP that day & got a different office lady. I asked for Deb & was told she was unavailable. I told the lady I spoke with who I was & what was going on & she said she would leave a note for Deb to call me. No call that day.
James called 6/30 to tell me to just call back the following week; Deb was out for holiday. I called 6/5 & ever since I have basically gotten the runaround. Deb informed me no appt could be made due to all the emergencies they have had to deal with lately. I adjusted my availability for her & she said she would call me as soon as any availability became available on their part. She told me to talk to my claims adjuster to possibly go with another company to continue the work. This irritated me. They obviously are not staffed enough to finish what they started. I will not be recommending this company to anyone.
My father in law passed away in his house and we needed a bio cleanup done. ServPro came out gave me what I was told was the bill so I signed it and they did the cleanup! They told me to let them "dispose" of all the furniture and brand new computer in the room and that insurance would pay me for items taken! There was nothing on the computer yet they insisted on taking everything reassuring me insurance would refund me! Well 3 days later they came back to get their fans and hit me with a bill that was more than double the first one and said I had to pay another $500 for them coming back to get their own equipment and boxes!
Also insurance would not refund me for anything they took and when I asked for the computer back I was told they disposed of it! Reading other reviews it sounds like they give you one price so you will go ahead with the job then they hit you with a much more expensive bill when the job is done! I lost my father in law and having to deal with these people calling me every day for more expenses was an awful experience! I will never use them for anything ever again nor will my family or friends!
We had a house fire in April, 2016. Our insurance recommended this company for both cleanup and restoration. They were quick. They should have taken their time. They had to be called back in to finish cleaning twice. They said they were going to clean the air ducts and put it in the estimate. They did not. When we came back home almost a month later, we ran the furnace. They had to come back out because he didn't think it was actually necessary (But he had charged the insurance company for it!). They did not move furniture to clean the carpets in the living room. However, they did in the master bedroom. They took the bed down and removed the slats for some reason. Each slat had 3 screws. When they put it back together, each one only had one and in the wrong spots! (We wouldn't have noticed except the bed squeaked every time we sat on it so it had to be tore down and fixed!)
They moved everything around. I mean, they couldn't even put the dishes back in the same cupboard where they found them! They also felt the need to stage the house. Ok so it looked cute, I didn't ask for that! Just put it back! I could go on and on... Onto restoration: If his name is Shawn **, RUN! I had posted on FB that ServPro was doing the work and a minimum of 10 local friends told me not to use this guy because of his shoddy work. I called the guy from ServPro that first came out to discuss what was going to happen and let him know what I had heard. I doubt he did any checking into it, they were friends. Needless to say, I called the insurance company and went with a different contractor!
When they came to my property to finish what they left off, this morning June 22, 2016 approximately 10:45 AM David instead of knocking the door he jumped over the fence and breaking the back door to get in into the garage. I talked to him and he said he got no instructions from the office. While I'm talking to him he push the garage remote trying to open it and I said, "Why you didn't asked me first?" He broke the garage door.
On January 22 we had a house fire. We contacted ServPro of Eugene Oregon. At first everything was fine, we were given an estimate and told the representative that we could not go past that estimate because we would need at least half of our insurance to replace what we had lost. We were told that 3 to 4 workers we come and pack up our house, should take no more than 4 days. Everything went downhill from there. It took them 2 weeks because they only had 1 person and a trainee. Then we got a call from our insurance adjuster telling us that they received the bill from ServPro and it was for over 28000.00 (the estimate we were quoted was between 5000.00 to 10000.00).
After having a very heated conversation with the supervisor (during that discussion he had the nerve to call me a liar), he called me 2 days later to tell me that they were going to lose money but would drop the bill to 15000.00. What he didn't tell me was that they stopped cleaning out belongs. When we got our stuff back and started unpacking this is when we discovered that lot of things hadn't been cleaned and smelled like smoke. We had to rush the boxes out of the house. I still can't believe that these people think it's OK to treat their customers so horribly at the worst time of our lives. Please think long and hard before choosing this company.
I have resolved my issues with Servpro, and I am very pleased with how they handled things. Thank you.
The apartment building I lived in caught on fire. My insurance company called ServPro in to possibly restore my things. They came into my home and started packing my things up without my permission. I continuously asked them for a estimate from day 1. They would not give me one and tried to reassure me that it would be okay. To make a long story short they hustled me and tried to max out my renter's insurance policy and tried to tell me 'well it's not your money anyways'.
First of all they don't know a damn thing about what your insurance company will do so don't let them tell you that. They will hold your things and not return them. They still have my things. I told them they can keep everything. I'll start all over. They tried charging me $14,000 for cleaning when I don't even have $14,000 dollars worth of stuff. They are a BIG rip off. Don't let them in your home. I will be calling the BBB on them and I'll also be contacting their regional manager. I told them from day one don't try to hustle me and that's exactly what they did. Do not I delete. Do not let them in your life at all. They tried to make deals with me outside the insurance company. Don't trust them at all. Some of the people are very nice, but the people in charge will try to hustle you out of your insurance policy money.
In December our insurance hired them to come to clean the house after pipes burst while we were away. They came fast and set up equipment. They hooked up sump pumps and drained the house. In doing that they cut out the sump pump we had. When they left at night they would turn off the sump pumps they had and they would come back to the basement with 2-3 inches of water again. This went on a few days until my wife finally called the main office and complained.
They wanted to be the company to totally redo the interior of the house. The fact it took 3 weeks to get the basement to stop flooding and total lack of communication made us change our minds and hire a different contractor. They were hired to dispose of the fridge, stove, washer and dryer. Those items are sitting in my garage. They failed to do so. After we complained AFTER we got the bill about that they did remove a few hundred dollars.
Then they took a bunch of stuff from the basement and threw it into the garage. My garage now smells and has mold growing. Not to mention in doing that they broke a reptile tank and my pressure washer. They did replace the tank but lied about the pressure washer. I am also missing tools from my garage. In short they overcharges, set it up so it took longer, trashed the garage, broke items, stolen items and didn't communicate. Then they went and billed insurance FAR more than the job was worth and tried their best to badger my wife into signing documents before reading and acknowledging that the work was done. Then even though they know it had to be done with insurance, homeowners (us) and the mortgage they continued to call us daily (a few times day at that).
I had a hot water heater break and flooded my basement with fresh clean water from the tank. I call Servpro to come and extract the water from my basement carpet. They are not 24 hrs 7 days a week like they advertise but they finally came the next day. When they came they immediately started talking about cutting my basement walls, ripping up my carpet. The problem with this is I am experienced in this work. They did not check anything, they didn't ask any questions about whether the carpet was glued or staple down. That is important because that tells you whether the carpet can be saved or not. They never asked how long the basement was flooded so they had no way of knowing whether all of that work really needed to be done. They automatically just choose the very expensive option so they can get the most money out of me as possible.
I told Servpro to leave my house. I called another company, they came right out and did the work without ripping up my carpet or cutting my walls. Servpro operates hoping you as the homeowner will be ignorant and let them tell you what you need to do in your home. You are the homeowner, they are there to do what you want, you are the boss. If they give you a problem ask them to leave and find someone else to do the work.
ServPro treated my house with chemicals after a stove fire in my house on 12/24/2014, and from the first day, I came in, I started getting violently sick... and both bailed on me. Yeah, they replaced stove, only way I could get a new microwave attached above stove, because everything I heated in tasted like toxic metal, from fire, Literally, had to call adjustor, who referred me to manager; And invite them over to eat a meal with me cooked in microwave. Well, next day I had a microwave **. (Fortunately for me I saved the old one.)
I wish now, I would have kept on until they came here to stay - never would have happened, they would never let anyone/Anything they cared about do that. It seeped into everything in the house. I tried "desperately" to work with them for 6 months. And forced into first time ever, legal... I will be the one living with a permanent lung illness causing physical and neurological problems, diagnosed finally in December, 2015.
If anyone out there has been through a chemical experience with ServPro, and not felt right afterwards, please let me know, because they all tried to tell me in was in my head, at a suppose to be my insurance agent and one service person with Servpro, whom I had been dealing with. Instead, I got bombarded with dozens of Servpro executives and state auto adjuster at my door.
They were and are liers. Cause I am the one living 24/7 with what they caused. Being nice got me nowhere but trusting my inner guidance and knowing myself. So please trust yourself no matter: How many high and mighty "so called powerful people" are trying to get out of doing the right thing. The really crazy part is it would have only cost them several thousands of dollars, to fix the whole problem. State auto that day threw me out of the hotel - they only paid for a week back to a house that made me sick, sick sick to come back too. So I had to find places to stay.
You know, it's sad and literally cry, that the entire two (2) years, despite all my efforts asking them to put themselves in my shoes "literally wear them". Everyone involved in this whole experience (other than me) has went to their comfortable, beautiful home and life and the peace and serenity of what my home was before. Would everyone, good, bad or indifferent experiences, PLEASE READ SERVPRO LOGO AND GIVE ME YOUR THOUGHTS. With all my heart, I appreciate everyone reading this. This is the first ever thing like this I've done. In the 58 years of my life. May everyone be treated with dignity, respect and care.
Well, I live in Sandusky and my water heater broke and flooded my finished basement. It was finished and looked great so you can imagine I was very upset. My insurance agent recommended the ServPro in Tiffin and I decided to continue with them since their website was very informative... Nowadays I won't go with anyone unless I can read about them on their website, and they even had pictures of their people. When they showed up they were very fast and careful. I was surprised by this. I had never heard of them before. Anyway, they got the cleanup all done in a couple hours and had all their equipment drying out my entire basement the same night. They even recommended a bunch of trusted contractors for me. James was the guy's name and he was so patient with me and my wife throughout the whole thing. Recommend every time.
ServPro came out because our basement had flooded. My husband left for ten minutes to pick me up from work and we noticed later that evening that $400 was missing. We had cash in an envelope in a drawer in our kitchen, set aside to adopt a dog the next day. My husband called the franchise owner to complain and he said his guys would never steal and that we shouldn't have left money out.
I had a house fire on 5/24/2015. First, it took me several days to report I had a fire (over the holiday weekend) to Occidental Fire & Casualty. No one answered the phone until 3 days later. In the meantime, my church ordered containers because all of my personal items needed to come out of the house. (U-Haul containers were filled.) They called in an independent adjuster, Custard Insurance Adjusters, Inc. ServPro was then called by him. The owner of ServPro of Portsmouth promised to take my personal items and furniture back to his office, catalogue, clean and take them to a secure temperature controlled environment.
On 6/28, I received information that my U-Haul bill was due and containers were still on lease to ServPro. After calling the insurance co. to report, ServPro said I could come on July 2 to view the items. On July 1, I went to ServPro to find ALL of my contents still locked in the hot containers, not cleaned. I went inside, took pictures where they had it written on a board, to do before I got there! Unbelievable!! The owner tells me I cannot see my property because I will be upset. I had to hire an attorney ($13,000 in debt) because no one would tell me anything - lack of communication!
A few months later, I found out ServPro disposed of my vanities, and personal property from my garage, and damaged my kitchen cabinets and left them setting wet, and filthy with soot. So when it came time to put the cabinets in everything is a complete disaster - with ServPro to blame. Then on Feb. 2, 2016, ServPro was to deliver my contents. They came with my furniture and contents packed in a truck like it was headed for the dump! Took pictures of that and insurance adjuster saw it.
Now that ServPro has milked my homeowner's policy for things they NEVER DID, I have damaged furniture and a mess of damages that I have yet to be paid for. We are living in our home, sleeping on air mattress for 3 weeks because ServPro damages my contents and almost 9 months after the fire - nothing is done! This is the worst experience I have ever in my life been thru and cannot understand how they get away with it!!! I will be back on the phone with the Regional Mgr. and the SCC.
THESE FOLKS ARE CROOKS! In October 2015, I had my property damaged at a local storage unit after it got invaded with rodents. I had insurance to cover this type of damage. The storage facility said they contacted Servpro to with help their situation. I filed a claim with my insurance and tried to make arrangements for them to pick up my belongings. For weeks I called several times to get a date and time that I could meet with them as they picked up my belongings. No one ever returned my call. I finally called the storage unit in november and was told my belongings were already picked up. No one called me from Servpro to let me know to meet them there. I kept calling Servpro to get an update and again no one ever returned my call. I had filed a claim with my insurance and was told I had a $2000 policy. I sent them photos of the damage and asked for $1000 to replace some damaged furniture.
In December the insurance needed an invoice to complete my claim. Again, I called ServPro several time to get one until I finally spoke to someone in accounting. I SHOCKED to see an invoice for $3700. I called for an update on my insurance claim and was told they paid my $2000 directly to Servpro. Here it is in February and they still have my belongings. I called them and insisted to talk to a manager. She tells me they are waiting for payment on the balance and as soon as they get it they will return my belongings. I told her no one ever called me to tell me they were picking up my stuff, no one called me to tell me how much it was going to be, and no one ever returned my call period.
Obviously, had I know how much they were going to charge, I would have cleaned my own stuff. The manager at ServPro told me they don't give estimates, they just do the work, then bill. So unless I pay the 1700 they will not return my belongings. DO NOT USE THEM. They will charge an outrageous amount and hold your belongings as ransom. I will be filing a lawsuit so I would appreciate if anyone can tell me of a similar situation.
Let me start by saying the people at ServPro of Aiken are very polite. I had a small amount of water damage and they were prompt in bringing in fans and a dehumidifier to stop any further damage. Our insurance company recommend ServPro because they have a 2-year warranty. We had Solid Brazilian Cherry over cement. ServPro subcontracted Merit Flooring of Aiken to R/R the flooring. A Merit representative was prompt in coming to my house to measure the floor (about 748 sq-ft) and take a sample of the floor so it could be replaced by like wood.
Then ServPro seemed to have disappeared. I had to make repeated calls to find out when work was to begin. I had to stay home and wait for their return calls that didn't come. I had to remind them to send a POD before work could even start. It was 5 weeks after the water incident before Merit showed up. In removing the old flooring, the flying wood pieces damaged my walls. Merit workers said ServPro workers would fit it. The flooring is now an engineered wood of inconsistent pattern. Merit said that hardwood cannot ever be put over concrete and that is why they had to use the cheaper engineered wood. (No refund to my insurance company.)
The installation is horrible. There are gaps at the ends of many boards and now there are gaps between the long sides of the boards. Some of these gaps are so large one can see the trowel marks on the concrete. These gaps collect dirt and sand. Overall, a horrible installation. Workers also left cigarette butts in the yard, general trash and damaged the aluminum thresholds of two doorways.
ServPro workers were suppose to stain and replace the quarter round and transition pieces. They wanted us to buy the wood and the stain. They did relent and purchase the wood but got the wrong color stain. Again, they wanted us to buy the wood because they stained it wrong. We finally bought the correct stain. The transition pieces they bought were incorrect and broke lengthwise. They wanted to piece together trim around the fireplace.
They finally came up with trim pieces that they then cut wrong and refused to fix. They painted the hall ceiling with the wrong type of paint. The dents from the removal are still in the walls. After 5 months and several visits from the owner of ServPro, I finally gave up. My 67-year old husband got on his hands and knees to fix what was fixable. The gaps from the installation of Merit are not fixable. I will never recommend Servpro of Aiken or Merit Flooring of Aiken.
ServPro Company Profile
- Company Name:
- Year Founded:
- 801 Industrial Blvd
- Postal Code:
- United States