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We had an absolutely horrendous treatment by Servpro. It took forever to get a hold of them to do an asbestos test in our house prior to opening the wall and checking for wetness or mold. Servpro rep bore three holes. It took no more than three minutes for him to bore the holes, collect a sample and leave us. It then took us more than a month to try to get a hold of them again to find the results of the test. Eventually, they told us it was negative and sent us a bill for $874! They never sent us an estimate before coming and boring the holes.
When we called them today and asked why they didn't send us an estimate, why it took them two months to do the asbestos testing and release the results, and why they are charging us so much, Servpro told us that they bore 14 holes and we have to pay that amount. When we looked at the holes, we saw no more than three. Then they told us on the phone that they bore six holes. When we pressed them on why they didn't send us an estimate, they said they did -- but we have never received an estimate. Otherwise, we would have shopped for other contractors. Servpro keeps changing its story and lying to us. They treat customers like dirt and charge them astronomical numbers without giving an estimate. This business must be shut down! STAY AWAY FROM SERVPRO AND TAKE YOUR BUSINESS ELSEWHERE!!!
Costco Wholesale at 7000 Auburn Blvd, Citrus Heights, CA 95621. Costco needs to train its employees how to take their customers better. Today, I shopped this Costco, and I was on my way out of the store, there were two lines; I stayed on the left line, and suddenly, one customer ahead of me did not pay for his pack of water, and a checkout lady and a manager still deal with this customer, they did not take him out the way and take care the customers behind. Therefore, I changed my line to the right line to hand my receipt over to another lady on the right who checked our receipts; suddenly, she raised her voice and said, "you cut my customer's line to make it slow for them" and "I help you this time, but next time you have to stay your line." I said, "they are still taking care of that customer issue, and that line did not move, you see." She said, "it doesn't matter; you have to stay your line."
I moved out of the store; I was not satisfied with this kind of service; what kind of customer service the manager trained employees? Who is their manager to train this employee, the behavior, attitude, reaction, and no respect for their customers? All the employees at all kinds of customer service should know how to take care of their customers, not just yell and raise their voices to them; at least give customers respect and friendly advice; we are customers, totally understand. This Costco has 100% failed quality customer service. We want to avoid shopping this Costco. With the unsatisfying feeling, we don't want to go and shop from Costco. They need to train their employees in good customer service; when one line has an issue, the other should open it to everyone for checking out. I need them to apologize and say sorry to me, and customers are unsatisfied with this lousy service.
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ServPro in charge of safety at Fort McCoy and is totally out of line with their attitudes, their righteousness and taking their job way over the top. Talking to contractors in a belittling way. Overstepping their authority to the point where the behavior is almost abusive.
They provided mold remediation services, which were fine. However, they then double charged me for the service, realized they had double charged me so they told me they refunded the additional money. Turns out in addition to double charging me, they then refunded me too much money (seems like a win for me, right?). However, they never told me they refunded too much and I never noticed it on my bank statements the next month when they came out. A year later, when I presume they realized their mistake, instead of calling me they socked their lawyers on me for non-payment and wanted to charge me again for more money than I owed them in the first place. Consider me less than satisfied...
We had damage from a hurricane, contacted Servpro right away. Were told someone would be in contact with us within the week. Called for months. Person was finally going to come, contacted me in morning on the way after one appointment. Didn't show so called. Said was at another appointment but would come within the hour, never showed and never called. Since then we paid them for an appraisal, after two months found out they needed a mold report. No appraisal yet. They scheduled an appointment to do a mold test with us today, Never showed up and no call. Not good customer service. The people we have talked to make you feel that you will have results, none yet. We have had 4 Servpro personnel at our home.
The woman Kim who is in the Collingdale PA office is very disrespectful, unprofessional, I recommend going elsewhere for services, they need to find someone who can conduct business and treat people with respect, she has zero.
We had a busted pipe that caused damage to our kitchen floor. My insurance company USAA uses Servpro because they have a three-year warranty (which they do not want to honor). They use one guy to do all the repairs (we had more than just floor damage). You can tell he was overwhelmed, just by his work. The floorboards in my kitchen are separating, he put plywood on half the flooring which caused an unlevel floor. He put nails on the floor..I don't think you are supposed to do that. He thought it was okay to just leave the microwave and the dishwasher un-flushed...we had to complain about that. My advice is to tell your insurance company that you are going to use someone else. We will never use this company again!
I don’t tend to write bad reviews even when the service is horrible, or even when I’m overcharged for contract repair work. But this is a different story. I would advise everyone to stay away not only for your own sake, but to boycott this company in solidarity with everyone that has been screwed. I was told I would be given a totally free quote on the work to be done. Never signed anything and was again told it was totally free since there was no water damage. Months later I get a call that they are going to send my bill to collections. What bill? Have to pay because a person was sent out there. There are other companies that will be completely free, so this is just an attempt to gain more money. Not sure it works that great in the long run but who knows.
I had a flooding incident in Nov 2021. They kept the water still running without starting the restoration work resulting in 2 more accidents by Mar 2021. By June the plan was given to complete the project by Sep 2021 but then got delayed to Nov 2021, then to Dec 2021, then Jan 2022, then March first week 2022, then end of March 2022, then April 2022, then May 2022 and finally it was ALMOST complete in June 2022. Every time they will give reasons as if they are amateur organization.
There is a complete lack of transparency (BLATANT LYING) and professionalism to take ownership of the project. On top of that there is bullying for payments and legal threats for 5K$ when close to 310k has been paid. They have hundred reasons to delay the project but are extremely quick to resort to legal threats after 98% of the payment has been made and I was only asking for accountability for the delays. Stay away from these guys. They have been a huge headache for our family.
We had a house fire 17 months ago, we lost our house down to the studs. ServPro came to "clean" out our belongings. They painted a beautiful picture, however day one 6 people showed up at 6:00am, and no one spoke English. They stepped on and destroyed most things that the firefighters knocked over. The promised to restore the personal belongings to pre-fire state. We had our daughter's PS4 stolen and had to push for them to replace it. We just received 200+ boxes this week, all mislabeled, smelling of fire and mold. Furniture in parts, water-damaged dressers without drawers, filthy to the eye view. When we opened up the boxes things were all mixed up, our son's belongings mixed with our daughter's belongings. Boxes marked "toys" with a moldy zip lock baggie and some small bouncy balls in it. Stuffed animals still visibility soiled smelling like mold.
I washed my daughter's favorite stuffed 3 times now it still smells. We got back boxes marked "food". They boxed up pantry items and stored them for 17 months all expired and the boxed cereal was apparently drenched in water at one time. A nightstand came here that wasn't ours and the top drawer was littered in mold. The man literally handed me that disgusting drawer and I said what is this? He said, "Yes, welcome." I'm beside myself with confusion as to how a company can allow their workers to do this kind of a job.
When we called to complain to the project manager Damien he twisted my husband's words around to his boss and his boss contacted our insurance representative stating we did not want them to rectify the situation that we were going to throw every box away and claim it. That is not what was said, we simply asked them to redo the job the way the promised to do it originally. Our insurance company spent over 80,000 from our personal belongings to pay this company and they did a horrible job. Everything turned out to be a lie, and now we are left to clean up their mess. Along with the cost to remove all the dirty and broken items our children once called their things. We suffered enough and we are just appalled. Shocked with every box we are left to open and "go through".
I'm finding toothbrushes and toothpaste used and dirty. Something needs to be done about this, this company shouldn't be allowed to stick it to people who have just been through a tragic event. The fire was terrifying, but what followed unfolded to be just as bad.
ServPro Company Information
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- Year Founded:
- 801 Industrial Blvd
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- United States
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