SERVPRO Reviews

I had an unimaginably horrible odor in my otherwise gorgeous new home and the ServPro team of Tarrytown / Elmsford were nothing short of a Godsend!!! And when I say this, I mean Tony and his team (Nick, Henry, and Jorge) literally perform miracles. I had assumed that the smell, which was apparent in the home upon the initial viewing, would disappear with the former owners when they moved out, but it had somehow become deeply entrenched in the home – the air, every nook and cranny, the carpet, the walls, everything. It was horrifying and shocking to realize that the former owners had hired professional cleaners, as every surface seemed to be already sanitized and dust free, yet the overpowering odor persisted to the point where I had to open the windows anytime I was in my new home and couldn’t spend more than 20 minutes in there without uncontrollably gagging and becoming extremely sick.

Serv Pro Henry County employees Willie and Jason did an amazing job with preparing the clean up of our water damage before the inspectors came out. Both men arrived on time, very polite. All questions that needed to be answered pertaining to the water damage, drying of the floors and the cement surface that took longer to dry were answered, explained in detail. Every area that was damaged, was carefully inspected to ensure the areas were dry before equipment that was used to dry all areas was removed. Paperwork was explained in detail before being signed. Awesome experience, highly recommend Serv Pro of Henry County to get the job done professionally.

I highly recommend Servpro for your emergency needs. The manager, Mitch, and his team, Dallas and Louis, responded immediately when our basement flooded. They provided us with reassurance that they would take care of things and they did! They came in with many fans and dehumidifiers to dry the area. The crew checked in daily to measure the moisture and monitor the progress. The team was very professional and efficient while addressing any and all of our concerns. They were also very polite and considerate when working in our home. We never had to contact a professional service before and I am so grateful that we contacted Servpro! Thank you!

My washing machine hose burst on Wednesday evening and flooded my main bathroom, my closet/laundry room, my bedroom carpet and a vinyl plank flooring in the main room. I called ServPro of Augusta the next day. Jeremy ** and Carson arrived very quickly well in the time frame they gave me. They took carpet sample. They took up baseboard strip. The bathroom floor remove some vinyl planking. They then set up the heaters and dehumidifiers. They were very professional and courteous. They explained everything in a easy to understand way. Today is Sunday and all the dryers and dehumidifiers have been removed and everything is dry. Jeremy told me that the Reconstruction Crews should reach out to me in the next couple days and they will be able to start work very soon. I'm very pleased with the professionalism of Jeremy ** and Carson.

I experienced water pouring down from my ceilings and vents into my condo unit due to a burst water heater from the condo unit above. It was around 1am in the middle of the night. I called ServPro and a Team came out and stayed until the water finally stopped. This involved my ceilings, walls, floors, baseboards, crown molding, cabinetry…. You name it! The Servpro Team led by Kenny and Mike have walked me through that night and every day since. Cat and Cheryl have been lifesavers packing my personal contents. Jaime, Silas, Kenny have stayed in contact keeping me updated when I had to vacate. Their professionalism, knowledge, patience, speed, and thoroughness is so appreciated.

SERVPRO of Freehold NJ. I had a large plumbing issue that their hired plumbers did resolve very well but left large cutouts in the sheet rock from the repairs (normal). The sheet rock repair people showed and were repairing a ceiling and wall with pieces of sheet rock on the floor with nothing protecting it. Three men walking around grinding it into my floor 2 years old. They continued to do this type of work through the other rooms. Totally nonprofessional! I did call Servpro's supervisor during and he promised that they are the best and I would be happy at the end. Terrible work with lumpy spackling and terrible painting! I complained and they haven't responded with any resolve.

The company arrived a couple of hours after called, they had all the water out of my basement and fans running with in 4 hours, when they completed the job it was clean and all the trash hauled away. The workers were polite, on time and professional.

ServPro Sarasota - WARNING final bill full of fraudulent charges! They incorrectly($12K) billed for either things not done and have refused to adjust the bill when photos shared proving work was never done. They cut electrical wires in my walls, broke towel rack and furniture in my home, ruined clothing, and removed carpeting without permission from Insurance Carrier. When asked to correct bill they are insisting work was done and that they have documentation. I asked for proof/copies and have received nothing to date.

Incredibly poor experience with ServPro for the following reasons:

They did not do the greatest job. They told me yellowing on my ceiling was from the sun even though I have UV film on my windows and it was in the inside of a closet that has no window. But definitely not a water leak. I had to wait for a long time. Then my insurance checks were lost in the mail. Then Tina called and told me I had less than 20 days to come up with almost $10,000 or they would put a lien on my house. Had to call the insurance company to cancel lost checks that finally made it on 4/1. Now waiting again for checks. Had Tina not jumped the gun on threatening me she would already have the money. Never spoke to her before. I always spoke to Amanda who knew we were waiting on the insurance checks and knew that’s how they were getting paid. If they put a lien on my home I could lose my job. It is laughable that the lost checks arrived on April Fool’s Day.