SERVPRO Reviews

I recently went through one of the hardest experiences of my life when a fire and flooding devastated my business. In such a stressful and emotional time, SERVPRO truly became a lifeline for me. Their entire team went above and beyond, and I could not have asked for better support or service. A special thank-you to Art **, who oversaw the rebuilding process with exceptional professionalism, care, and constant communication. His dedication gave me peace of mind when everything felt uncertain.

I want to take a moment to share an exceptional review for Landon, Solsir, Juan, and their supervisor, Shawn (or is it Sean?). They all work at Servpro, and I can't praise them enough for the incredible job they did at our home. They carefully moved all our furniture into remote storage, making it easy for us to prepare for some necessary work on our flooring. Days later, Landon, Solsir, and Juan returned to reassemble everything, ensuring each piece was placed perfectly. These three were not only meticulous but also incredibly friendly and eager to assist. They were attentive to our requests and often went above and beyond to help us out.

I write regarding Servpro in Connecticut, in particular Servpro employee Kevin **. Let's face it, if you're calling Servpro, likely something happened and you are not happy. I'm happy because Servpro, Kevin ** was extremely professional, very prompt with emails, texts, phone calls, actual and regular visits to the location; at a time like this we just needed a pro, and we got one with Kevin. Kevin worked with us, with our insurance company, just really aces all along the process. Morning, afternoon, night, Kevin was available; he either picks up, or calls back ASAP. Can't ask for more in a tough situation, but he also has a great sense of humor and overall fair and a terrific professional experience. Thank you Servpro and Kevin.

I recently found water intrusions into my walls resulting from ice dams and the damage they caused to my roof, trim and siding. Mold had already taken hold in several locations on the backside of the drywall. After contacting Amber in the Servpro Gaylord MI office, she sent a crew as soon as I could expect. The areas were put into containments and mold and damaged drywall was removed completely and the surfaces were treated with a mold/stain eliminating product. Containments are being left in place until the multiple air movers and large dehumidification unit can dry out the open wall cavities. Cody and his crew were efficient and very careful with my home in doing the work. I am very happy with the service Servpro provides and would highly recommend them.

We had a water event this past month. The furnace failed and the water froze bursting the pipes, cracking the toilet tank and flooding the basement (32") of water. The furnace, water heater, gas fireplace, washer and dryer were all submerged. Servpro showed up promptly and pumped it dry. They ran multiple dehumidifiers and heaters until it was completely dry. they then removed the carpet, washer and dryer, and other debris. Then treated the area with a antifungal spray. They were genuinely concerned about helping. I doubt that you can find better than them in the upper peninsula of Michigan. Thank you Neil from Servpro Marquette Michigan.

On December 20, 2025 Servpro came to my apartment at my request for cleaning up smoke after a fire. They charged me for smoke cleaning that was not performed. I wish I had read the reviews prior to contacting them. I'm a disabled senior citizen and this was a rip-off charges totaling $1,600 for square feet of services that were not performs. I was charged $359.50 for them cleaning an entire bedroom that they spend 2 minutes wiping away smoke webs in the corner of 1 wall. I was charged $259.03 for them cleaning a closet that I see no difference in.

I was very unhappy with Servpro service. It’s the lack of knowledge and proper equipment. Soaking wet carpet stayed in the floor for 8 days. The attempt to dry out with exceptionally loud fans and filters was pretty ineffective. The manager herself told me the second bathroom didn’t have water damage. I fired them and hired Blue Collar. We had significant water damage and needed a professional. The second bathroom mentioned above had water to the door… it was gutted. We would have had significant mold issues. Do your research. Know how to check for water damage. Then go with an established professional.

Incompetent, slow, terrible communication. Seemed like a scam. Took a week to seal off the area, had a leak from drain on kitchen sink. 1st crew sealed area put in hepa filter and dehumidifier and put the drain from it into the sink, which was where it was leaking. Then just put Kilz on rotten subfloor. Said they would have a manager call. Been a week still haven't heard anything.

If you want to be taught a lifetime of hard lessons in home reconstruction, hire this company. Back in May 2025, after a major sewer flood, my homeowners insurance referred me to this company for mitigation work. After discussing the repairs, I verbally agreed to a contract around June 2025. Mitigation started immediately, and we were told repairs would follow right after demolition. Because 75% of our home was affected, my family of six (four people, two dogs) relocated to a motel for almost a month, trusting that the work would move quickly. After nearly a month, I was in a motel and spending over six thousand dollars on housing, nothing had been done at my house and we decided to move back.

Be careful and make sure that the insurance does not pay the company directly, if a claim is involved. They overcharge for the work that is done and the work is incomplete. When you file a complaint/ leave feedback, they never get back to you with a resolution.