SERVPRO Reviews

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About SERVPRO

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SERVPRO handles cleanup, repair, and restoration for residential and commercial properties affected by fire, water, mold and other disasters. Founded in 1967, the company operates nationwide with a network of franchises providing 24/7 emergency response and restoration solutions.

Pros
  • Quick response to emergencies
  • Water damage restoration
  • Good communication throughout process
Cons
  • High costs for services
  • Poor customer service experiences
  • Issues with billing transparency

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SERVPRO Reviews

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    How do I know I can trust these reviews about SERVPRO?
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    Page 1 Reviews 0 - 5
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 3, 2024

    I had an unimaginably horrible odor in my otherwise gorgeous new home and the ServPro team of Tarrytown / Elmsford were nothing short of a Godsend!!! And when I say this, I mean Tony and his team (Nick, Henry, and Jorge) literally perform miracles. I had assumed that the smell, which was apparent in the home upon the initial viewing, would disappear with the former owners when they moved out, but it had somehow become deeply entrenched in the home – the air, every nook and cranny, the carpet, the walls, everything. It was horrifying and shocking to realize that the former owners had hired professional cleaners, as every surface seemed to be already sanitized and dust free, yet the overpowering odor persisted to the point where I had to open the windows anytime I was in my new home and couldn’t spend more than 20 minutes in there without uncontrollably gagging and becoming extremely sick.

    In desperation, I Googled local cleaning specialists and found ServPro, which seemed to offer the most heavy duty cleaning out there (i.e. I wasn’t sure if another normal cleaning service could get the smell out, because the former owners seemed to have cleaned and sanitized everything already). Tony was so friendly, kind, and supportive from the initial phone call we had and at every step of the remediation process. He quickly accommodated my schedule to meet with me and assess the smell, despite seeming to juggle many other appointments at the same time. He not only met my distress with a calm and reassuring manner that put my nerves at ease, but he also quickly drew up a proposal that worked within my budget and involved specialty equipment specific to my situation.

    I wasn’t sure if the equipment would work, but because Tony worked to get things within my budget, I was able to give it a try and boy am I glad I did. I mean, glad doesn’t even begin to describe the level of relief and joy that I felt with the over-the-top amazing work that ServPro did for me. The smell is COMPLETELY GONE!!!! I am nearly 100% certain that no amount of cleaning would have ever gotten that smell out and that very specialized equipment was necessary.

    If you have a horrible situation that normal cleaning has failed to remediate then ServePro is your best bet. Not only will they be friendly and supportive at every step of the process – which is so incredibly helpful when you are dealing with a horrible (I would even say traumatizing) situation – but I am convinced they can fix nearly every situation that normal cleaning can’t. Oh, and they also give free estimates – so you literally have nothing to lose in scheduling a consultation. If you’re in doubt, just call them – you will not regret it.

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    Punctuality & SpeedStaff

    Reviewed July 25, 2024

    Serv Pro Henry County employees Willie and Jason did an amazing job with preparing the clean up of our water damage before the inspectors came out. Both men arrived on time, very polite. All questions that needed to be answered pertaining to the water damage, drying of the floors and the cement surface that took longer to dry were answered, explained in detail. Every area that was damaged, was carefully inspected to ensure the areas were dry before equipment that was used to dry all areas was removed. Paperwork was explained in detail before being signed. Awesome experience, highly recommend Serv Pro of Henry County to get the job done professionally.

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      Staff

      Reviewed July 23, 2024

      I highly recommend Servpro for your emergency needs. The manager, Mitch, and his team, Dallas and Louis, responded immediately when our basement flooded. They provided us with reassurance that they would take care of things and they did! They came in with many fans and dehumidifiers to dry the area. The crew checked in daily to measure the moisture and monitor the progress. The team was very professional and efficient while addressing any and all of our concerns. They were also very polite and considerate when working in our home. We never had to contact a professional service before and I am so grateful that we contacted Servpro! Thank you!

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      Punctuality & SpeedStaff

      Reviewed June 23, 2024

      My washing machine hose burst on Wednesday evening and flooded my main bathroom, my closet/laundry room, my bedroom carpet and a vinyl plank flooring in the main room. I called ServPro of Augusta the next day. Jeremy ** and Carson arrived very quickly well in the time frame they gave me. They took carpet sample. They took up baseboard strip. The bathroom floor remove some vinyl planking. They then set up the heaters and dehumidifiers. They were very professional and courteous. They explained everything in a easy to understand way. Today is Sunday and all the dryers and dehumidifiers have been removed and everything is dry. Jeremy told me that the Reconstruction Crews should reach out to me in the next couple days and they will be able to start work very soon. I'm very pleased with the professionalism of Jeremy ** and Carson.

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      Punctuality & SpeedStaff

      Reviewed June 15, 2024

      I experienced water pouring down from my ceilings and vents into my condo unit due to a burst water heater from the condo unit above. It was around 1am in the middle of the night. I called ServPro and a Team came out and stayed until the water finally stopped. This involved my ceilings, walls, floors, baseboards, crown molding, cabinetry…. You name it! The Servpro Team led by Kenny and Mike have walked me through that night and every day since. Cat and Cheryl have been lifesavers packing my personal contents. Jaime, Silas, Kenny have stayed in contact keeping me updated when I had to vacate. Their professionalism, knowledge, patience, speed, and thoroughness is so appreciated.

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      Customer ServiceStaff

      Reviewed April 20, 2025

      SERVPRO of Freehold NJ. I had a large plumbing issue that their hired plumbers did resolve very well but left large cutouts in the sheet rock from the repairs (normal). The sheet rock repair people showed and were repairing a ceiling and wall with pieces of sheet rock on the floor with nothing protecting it. Three men walking around grinding it into my floor 2 years old. They continued to do this type of work through the other rooms. Totally nonprofessional! I did call Servpro's supervisor during and he promised that they are the best and I would be happy at the end. Terrible work with lumpy spackling and terrible painting! I complained and they haven't responded with any resolve.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed April 16, 2025

      The company arrived a couple of hours after called, they had all the water out of my basement and fans running with in 4 hours, when they completed the job it was clean and all the trash hauled away. The workers were polite, on time and professional.

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      Reviewed April 15, 2025

      ServPro Sarasota - WARNING final bill full of fraudulent charges! They incorrectly($12K) billed for either things not done and have refused to adjust the bill when photos shared proving work was never done. They cut electrical wires in my walls, broke towel rack and furniture in my home, ruined clothing, and removed carpeting without permission from Insurance Carrier. When asked to correct bill they are insisting work was done and that they have documentation. I asked for proof/copies and have received nothing to date.

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      CoveragePricePunctuality & Speed

      Reviewed April 10, 2025

      Incredibly poor experience with ServPro for the following reasons:

      • Said the project would take 2 weeks but it took 8 months.
      • At the conclusion of the project, the project manager sent a change order for a 50% addition to the agreed upon cost *once the work had already been done and without notifying us that there would be additional costs*. We had to get a lawyer to push back on this so that we didn’t have to pay.
      • Our project manager was, frankly, incompetent and was more of an obstruction to the work being done well and on time than a help. We ended up doing more project managing than he did.

      • They actively pushed us to NOT pull permits and do the work to code, since it would take additional time and money.

      We learned the hard way that we should NOT use a company like ServPro just because our insurance recommended them. We would have been much better using the contractor we really liked, rather than being scared into using ServPro (and our insurance would have definitely covered it in hindsight).

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      Customer ServiceStaff

      Reviewed April 4, 2025

      They did not do the greatest job. They told me yellowing on my ceiling was from the sun even though I have UV film on my windows and it was in the inside of a closet that has no window. But definitely not a water leak. I had to wait for a long time. Then my insurance checks were lost in the mail. Then Tina called and told me I had less than 20 days to come up with almost $10,000 or they would put a lien on my house. Had to call the insurance company to cancel lost checks that finally made it on 4/1. Now waiting again for checks. Had Tina not jumped the gun on threatening me she would already have the money. Never spoke to her before. I always spoke to Amanda who knew we were waiting on the insurance checks and knew that’s how they were getting paid. If they put a lien on my home I could lose my job. It is laughable that the lost checks arrived on April Fool’s Day.

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      SERVPRO Company Information

      Company Name:
      SERVPRO
      Year Founded:
      1967
      Address:
      801 Industrial Blvd
      City:
      Gallatin
      State/Province:
      TN
      Postal Code:
      37066
      Country:
      United States
      Website:
      www.servpro.com