ServPro

We had an absolutely horrendous treatment by Servpro. It took forever to get a hold of them to do an asbestos test in our house prior to opening the wall and checking for wetness or mold. Servpro rep bore three holes. It took no more than three minutes for him to bore the holes, collect a sample and leave us. It then took us more than a month to try to get a hold of them again to find the results of the test. Eventually, they told us it was negative and sent us a bill for $874! They never sent us an estimate before coming and boring the holes.

Costco Wholesale at 7000 Auburn Blvd, Citrus Heights, CA 95621. Costco needs to train its employees how to take their customers better. Today, I shopped this Costco, and I was on my way out of the store, there were two lines; I stayed on the left line, and suddenly, one customer ahead of me did not pay for his pack of water, and a checkout lady and a manager still deal with this customer, they did not take him out the way and take care the customers behind. Therefore, I changed my line to the right line to hand my receipt over to another lady on the right who checked our receipts; suddenly, she raised her voice and said, "you cut my customer's line to make it slow for them" and "I help you this time, but next time you have to stay your line." I said, "they are still taking care of that customer issue, and that line did not move, you see." She said, "it doesn't matter; you have to stay your line."

ServPro in charge of safety at Fort McCoy and is totally out of line with their attitudes, their righteousness and taking their job way over the top. Talking to contractors in a belittling way. Overstepping their authority to the point where the behavior is almost abusive.

They provided mold remediation services, which were fine. However, they then double charged me for the service, realized they had double charged me so they told me they refunded the additional money. Turns out in addition to double charging me, they then refunded me too much money (seems like a win for me, right?). However, they never told me they refunded too much and I never noticed it on my bank statements the next month when they came out. A year later, when I presume they realized their mistake, instead of calling me they socked their lawyers on me for non-payment and wanted to charge me again for more money than I owed them in the first place. Consider me less than satisfied...

We had damage from a hurricane, contacted Servpro right away. Were told someone would be in contact with us within the week. Called for months. Person was finally going to come, contacted me in morning on the way after one appointment. Didn't show so called. Said was at another appointment but would come within the hour, never showed and never called. Since then we paid them for an appraisal, after two months found out they needed a mold report. No appraisal yet. They scheduled an appointment to do a mold test with us today, Never showed up and no call. Not good customer service. The people we have talked to make you feel that you will have results, none yet. We have had 4 Servpro personnel at our home.

The woman Kim who is in the Collingdale PA office is very disrespectful, unprofessional, I recommend going elsewhere for services, they need to find someone who can conduct business and treat people with respect, she has zero.

We had a busted pipe that caused damage to our kitchen floor. My insurance company USAA uses Servpro because they have a three-year warranty (which they do not want to honor). They use one guy to do all the repairs (we had more than just floor damage). You can tell he was overwhelmed, just by his work. The floorboards in my kitchen are separating, he put plywood on half the flooring which caused an unlevel floor. He put nails on the floor..I don't think you are supposed to do that. He thought it was okay to just leave the microwave and the dishwasher un-flushed...we had to complain about that. My advice is to tell your insurance company that you are going to use someone else. We will never use this company again!

I don’t tend to write bad reviews even when the service is horrible, or even when I’m overcharged for contract repair work. But this is a different story. I would advise everyone to stay away not only for your own sake, but to boycott this company in solidarity with everyone that has been screwed. I was told I would be given a totally free quote on the work to be done. Never signed anything and was again told it was totally free since there was no water damage. Months later I get a call that they are going to send my bill to collections. What bill? Have to pay because a person was sent out there. There are other companies that will be completely free, so this is just an attempt to gain more money. Not sure it works that great in the long run but who knows.

I had a flooding incident in Nov 2021. They kept the water still running without starting the restoration work resulting in 2 more accidents by Mar 2021. By June the plan was given to complete the project by Sep 2021 but then got delayed to Nov 2021, then to Dec 2021, then Jan 2022, then March first week 2022, then end of March 2022, then April 2022, then May 2022 and finally it was ALMOST complete in June 2022. Every time they will give reasons as if they are amateur organization.

We had a house fire 17 months ago, we lost our house down to the studs. ServPro came to "clean" out our belongings. They painted a beautiful picture, however day one 6 people showed up at 6:00am, and no one spoke English. They stepped on and destroyed most things that the firefighters knocked over. The promised to restore the personal belongings to pre-fire state. We had our daughter's PS4 stolen and had to push for them to replace it. We just received 200+ boxes this week, all mislabeled, smelling of fire and mold. Furniture in parts, water-damaged dressers without drawers, filthy to the eye view. When we opened up the boxes things were all mixed up, our son's belongings mixed with our daughter's belongings. Boxes marked "toys" with a moldy zip lock baggie and some small bouncy balls in it. Stuffed animals still visibility soiled smelling like mold.