SERVPRO Reviews

My elderly mother had a house fire. Never dealing with this type of thing and being quite naive I called Servpro. The girls hired on to do the cleanup and pack away were very sweet, very hardworking and I have no issues with. In fact they probably don't get paid enough to do the work they do. The real issue is with the owner and operator who managed to charge my mother's insurance 4 separate times for the same items. Packing/cleaning items, pickup and drop off items, storing items, pickup and drop off of the same items once again. If that was not bad enough her fire was in April of 2025. Wasn't even the whole home. It was 25 to 30%. They said they would have it done in 6 to 8 weeks once they got started. Well they couldn't get the insurance to agree on their estimate and would not start in on anything until getting paid.

Just recently had a serious water problem at my house which I am renting. State Farm contacted Servpro, and Brianna, TK, Cliff, and Carey have been working diligently to get the drying out phase done. All this is complicated to me, but Servpro is getting my house ready for the construction phase next. I appreciate these people who communicate with me as to what is going on, and doing what needs to be done. Thank you Servpro! I will use the construction team next. A nightmare to me, but they are getting my house back to what it used to be. Thanks.

During Hurricane Milton, my husband and I relied on SERVPRO for flood service. To make a long story short, we found out afterwards we were overcharged by about $23,000. They had stated a job they never did. They took advantage of our first-time situation. I would not recommend this service to anyone. We can't even fight it to get our money back. Sickening.

Do not use Servpro, it took them almost 2 months to redo the bottom portion of our basement walls after a flood which is only putting up new drywall and painting and they were here everyday and they tried to leave with the job unfinished. Unprofessional and they even left some of their tools behind. What a joke.

ZERO STARS _ DO NOT USE _ Servpro Palos Verdes is a franchise, so I understand some locations may be professional and legit. These men from the Palos Verdes location are scam artists and prey on women who live alone in this area. They came out to my home and took 1 hour to tell me I had mold across two rooms and a hallway, 3 feet high starting at the baseboards. Water damage in the ceiling as well. They told me my kids should vacate the rooms immediately, it wasn't safe to sleep another night in these rooms. They asked for $425 for the inspection and then gave me a quote of $7k to remove the mold (that did not include putting the walls back together again). Meanwhile you can not see any mold or water damage, just a damp smell. (Turns out is normal if you live blocks from the ocean and forget to open your windows for ventilation!)

I was shocked when I received the bill. Two guys for eight hours per day for two days. $20,000. Shame on me for not getting a quote first. This was in my home's crawlspace for mold removal. $5000 alone just to remove the exposed insulation.

You reach out to a company for remediation/repair following a disaster of sorts. Following water damage I reached out to ServPro Phoenix for remediation and repair. The first stage [remediation] went relatively well, although the clear communication was lacking which led to high anxiety; which is what none of us need, especially following a stressful event.

Contacted SERVPRO on behalf of son for mold removal/treatment per water leak. The removal/treatment process went smoothly. Afterwards communication went downhill, estimates for repairs were severely delayed and there seemed to be a lack of concern in rectifying the repairs issues even after a month of initial services. Then when the estimates were finally completed, the task and associated cost of repairs were inflated. The insurance adjuster finally decided to contract another company to inspect the unfinished areas for repairs.

It has been over a month since we had a small waste basket fire. And this how, SERVPRO has left my home. They tell me in TWO MONTHS they will be back to replace the carpet. They took up and replace one piece of dry wall!! THREE MONTHS to make minor repairs!!! Then on top of all of that they LOST a HOUSE KEY, and BROKE a large door mirror and did not tell me, until I confronted them about it!!! There was even a one week period where we had to wait for their Duct cleaner people to get over food poisoning so nothing got done, but delays!! And if we had to wait that week on them, why could not the contractor get his measurements and what not, write up his bid and turn it in. Until waiting till their clean up crew left, and there Duct cleaner! They are not FAST or understand people want there hommes back in shape FAST?

Little respect for client's time or personal belongings. I tried to help by moving everything out of the way and covering it up. Items were uncovered and thrown about. My dining table was damaged which they admitted to and repaired. They took no accountability for the uncovering and additional damage (a sliced dining chair that then had something put over the slice?!), a new door was marked and the corner damaged. When moving my bed, they forced my mattress up against the metal bed frame legs, did not cover my mattress fully as they had said they would.

Had ServPro in NE Ohio come out due to mold in our small attic. They quoted me $10,300 to get it fixed…. I had two more companies come out, offer to do MORE work, such as adding ventilation, and their quotes were $985 and $1,800.

Why is your company blocking my driveway with plenty of space on the street to park correctly. Please setting your guidelines to no part if from for driveway as they may need access to it with a drop off or emergency. Very poor judgement. And he stayed there for a while.

Braxton and Logan came to fix previous work... Polite... Professional and did a good job.... Unable to fix all work...but were honest and communicated well. Definitely would want back.... Plumber called promptly by Servepro.

I experienced a leak in my bathroom after one of the recent flash flood type storms. I had never experienced this so I wasn't sure what to do, and my friend recommended ServPro. She lives in another state, but said they were amazing, so I thought since the one near me has good reviews, I'll give them a call. That was one of the worst decisions in my life. At first, it was great, they came out quickly, which I now know is an extra fee. And I wasn't asked if I wanted them to come on the weekend or not, nor explained the extra fee for that. I don't know their working hours and days so I had no way of knowing this was considered "emergency/after-hours" work.

If you have a mold issue, please stay away from this company! We had ServPro of Southeast Nashville dispatched to our home to perform water and mold remediation due to a shower leak last year. They did an adequate job remediating the water. However, after they performed the work, all of my family members began experiencing rashes, breathing difficulties, and sicknesses. We eventually had an environmental testing company test the areas where ServPro did the remediation work and the test showed they did not remediate the black mold in the room and we believe (and environmental testing also supports this) they inadvertently spread black mold throughout that side of our home due to unprofessional and improper mold remediation protocols.

I was offered Servpro from my insurance company to repair my garage from fire and water damage back in June 2025. It is Sept. 2025 and the reconstruction is still not completed. Granted some of the early issues were from my insurance company for lack of communication on their part. Since that was rectified, the issues are solely with Servpro and its vendors. I've been monitoring the progress from home surveillance and vendors are not showing up when they claim to have been working. I've voiced my complaint with Servpro and I am still awaiting to have my garage repaired. I will be posting the process on social media platforms so that customers can review for themselves before choosing this company. Let's see how long this takes to get finished.

I had them come out and repair a damp floor from a crack on outside of wall. Area was about 1/4 of our bedroom. Maybe 3 foot by 10 feet of drywall. They cut the drywall and removed some vinyl flooring and sprayed some “anti Bacteria” on the wall and floor. Cost about $2,000. So shame on me for paying. But then wanted quote to replace drywall, flooring, and baseboard (I supplied baseboard and flooring). They wanted to charge me almost $6,000. I guess when they screw you on price the first time they double-down the second. Was able to get fixed for under $300. These guys are a scam.

We hired them to fix our shower floor. They hired a contractor from the East side of Atlanta whose workers couldn't speak English and did a poor job. There is supposedly a one year warranty on the work they did but after multiple attempts they are not sending anyone out to fix it. They are dragging their feet until the warranty expires so I will get it fixed on my own and see them in small claims court.

On 08/09/25 the city of Milwaukee experienced a flood. On 08/15/25 I called SERVPRO. On 08/16 /25 they arrived explained the process and went to work. My concern is that I did not have any standing water. Only soaked carpet and the onset of mold at the baseboards. Servpro in the process of removing baseboards and door trim broke several and did not carefully remove items from the walls. My favorite clock was broken as they laid it face down, who does that. Some pictures were damaged. I had to rebuy all the door trim as in was broken during the process and this did not have to happen. Should you decide to use Servpro please watch them closely. I was also informed by another flood contractor that it was NOT necessary to remove two feet of drywall. This was very disturbing as some of these things could have been salvaged to minimize cost. They also will leave you with all debris for removal.

Servpro is highly unprofessional. I had them come out for a burst water heater. They hardly did a thing. Left their inadequate equipment charged me an astronomical amount for no real labor. I had another person come out immediately that same day and set up better equipment. If I had went with Servpro I would have had a moldy garage. And getting a hold of them to pick up their equipment was difficult. When their staff came to pick up their equipment, I had told them a time frame in which I’d be home. They came when I was not home. Proceeded to keep knocking on my door, when clearly nobody was home. Tried to bother my cat, scaled my front of my house and wouldn’t leave for about 15 mins. I was watching this all on my outdoor cameras. Had to call and their manager to have them leave before I called the police. They were also smoking on my property. So unprofessional. I was referred to them through my insurance. NEVER AGAIN.

Servpro is a good company but the location that I worked out was terribly racist. Servpro is very aware of her behavior and they do not hold her accountable. The things she said to me in the way I was treated was absolutely unacceptable. I thought that serve pro standards were held higher than this but but apparently when it comes to racism and discriminating they have no problem with it.

I give them a zero! They either don't call when they say they will or they don't show up when they say they will. Just called them and someone was supposed to call back. Guess what? Still haven't called. They suck!!

We had a 75-gallon fish tank to leak about 50 Gallons of water out into our living room. We called Servpro. They came out and placed about 10 air movers to dry the floor. They then cleaned the carpet in the living room, bedroom and hallway. They are billing us $2,500.00. The payment amount was not discussed before service. We are senior citizens; this was not an insurance claim. They are refusing to reconsider the price. I asked for a payment arrangement and was refused. Beware of having a service done without a written contract with this company!

I write regarding Servpro in Connecticut, in particular Servpro employee Kevin **. Let's face it, if you're calling Servpro, likely something happened and you are not happy. I'm happy because Servpro, Kevin ** was extremely professional, very prompt with emails, texts, phone calls, actual and regular visits to the location; at a time like this we just needed a pro, and we got one with Kevin. Kevin worked with us, with our insurance company, just really aces all along the process. Morning, afternoon, night, Kevin was available; he either picks up, or calls back ASAP. Can't ask for more in a tough situation, but he also has a great sense of humor and overall fair and a terrific professional experience. Thank you Servpro and Kevin.

UPDATED ON 02/09/2026: I will never use ServPro again because they are not truthful with the customers but blame the customer for what they do wrong but the truth is they can't be trusted to do a good job or show up 3 or 4 weeks late.

Worst experience ever with any company. It’s been over 4 months and I’m still displaced from my home! Returned to check progress 10 days ago (it was supposed to be finished) and found the floor was installed incorrectly - so it’s cracking, dipping deep in multiple places, and my countertop was used as a cutting board with saw-blade damage. Paint job awful - walls, ceiling and trim was full of trash, dirt grits, peeling and missing in many areas, with different colors used on same trim. Now the manager has decided not to fix my countertop correctly! Not at all ethical response to damage caused by them!! And the floor will not be here for yet another week. I made it clear I must be back in house to prepare for my daughter's wedding this weekend.

David, our contractor did an excellent job. Very polite, left the area clean. Very professional attitude and service. We in Woodbury, Tn give this gentleman a perfect review for his hard work. Thank you Sir.

Servpro did not complete the job and yet they are charging me additional money. And for the “work” they so called performed, it was totally not worth it. Totally not worth it. The room they worked in, is damaged from the work they performed. I would not recommend them or their “restoration services” to anyone.

Water leak was discovered in my crawl space and my insurance agent stated that SERVPRO OF BOISE was a good company. My crew: Jackson, Kurtis, Andrew, Preston, and Sam were amazing! They explained the process of restoring my crawl space and patiently answered all my questions. These gentleman went above and beyond their job responsibilities to help me solve the muddy situation. SERVPRO OF BOISE - the service was fast, friendly, knowledgeable, and exactly what I needed!

Called Serv Pro when mold was discovered in my house. They gave me an estimate of $2,600 for cleanup. A few days after they left, I put out a home mold testing kit and the mold was worse than before they cleaned. After they left, I discovered they did not clean the kitchen cabinets, upper /lower, or drawers, as well as the bathroom cabinets and drawers. When I called to complain, they stated work was done per their proposal and they had done the required work. If mold was still present l, it was beyond their expertise and I would have to hire another company. I knew they did not clean the cupboards because shelf paper was still taped down and the drawers had dirt and white powder still inside. I had also paid to have the vinyl flooring in the house removed, which they did except they left approximately 8-12 inches of the original flooring sticking out from the walls, cupboards, and closets.

Very bad staff. Don’t care how you feel. They give you attitude. They leave a big mess. Their machine leak. They don’t care about your health. Don’t recommend this company. Is very unprofessional. Even reported to their manager and I guess nothing was done honestly. Still attitude and telling me that it was dry that there tested cost 600 dollars. But I told him to test it again. Came out red which means wet. They only going to leave this machine upstairs where the water leak started for only 48 hrs. Not enough time for it to dry.

Charleston, WV - this was the worst experience I have ever had with Servpro construction. The waterside was fine. The construction side was horrible. Lack of communication and no shows. Took them 5 months and they show up and paint in one day and it looks horrible. I’m going to have to repaint it all after they have been paid. Brian (who runs the construction side) was rude and had no communication hardly. The paint job is awful and the arch they rebuilt for me was lopsided. I let him know. They come back. Try to fix it… throw one thin layer of paint on and leave. I can still see the brown water spots from the bathroom flood upstairs on the ceiling. Working with him and this company has been a nightmare!!!! This job looks awful and he was not professional at all. I would avoid using them at all costs. I had State Farm and that’s who they were using. I’m not happy with this work or him.

This review concerns a SERVPRO in Sugarland. I had contacted them because they stated on their website that they could clean up biohazardous contaminants including viruses. My thought was if they have the knowhow and audacity to work with viral contaminants then what I had to give them would be quite easy. Unfortunately they were unable to live up to their claims. The manager, although friendly did not follow through on contacting me about this problem. I had a simple job of doing a pre-extermination cleaning for bedbug contamination.

Hired Servpro out of Dallas a year and a half ago and I am still dealing with issues with my floor. They contracted the flooring out to a guy named Jay and his crew installed the flooring incorrectly. We have dealt with them constantly and they will not fix the flooring. It is lifting and when we tried to reach out to the main branch we found out the Dallas location closed and we had to deal with the branch in Abilene and as of today they are closing. So now we have a messed up floor and nothing we can do. I would find a different company to do any repairs and if Jay is contracted to do your repairs don’t let him in your house.

I recently found water intrusions into my walls resulting from ice dams and the damage they caused to my roof, trim and siding. Mold had already taken hold in several locations on the backside of the drywall. After contacting Amber in the Servpro Gaylord MI office, she sent a crew as soon as I could expect. The areas were put into containments and mold and damaged drywall was removed completely and the surfaces were treated with a mold/stain eliminating product. Containments are being left in place until the multiple air movers and large dehumidification unit can dry out the open wall cavities. Cody and his crew were efficient and very careful with my home in doing the work. I am very happy with the service Servpro provides and would highly recommend them.

If I could give a zero I would. Came to clean my vents and spray a micro sterilizing thing. After they left, we walked around. They didn’t clean up after their shop vac and let it blow everywhere. They ripped paint off my ceilings, taking the vent covers. They left the unit filthy. They shot biting midge larva all over my laundry room and a week later the larva hatched and infested my house. We have been going through a filter a day in the unit. I will never use them again and plan on calling as high up as I can get.

Fail to complete projects. A 3 month project in now on month 15 of a reconstruction estimate. Use unqualified contractors. Sun contract everything as cheap as possible leading to tens of thousand of dollars in rework. Do not show up or respond to request. 0 project management or care into projects. Violate their own contracts and warranty agreements. Would avoid ServPro Austin at all cost.

My friend had a fire and they were the worst at making sure the construction was done on time. They wanted more money and weren't even gonna have the construction done the way it was suppose to be done. Too many loopholes with this company.. Didn't pay workers on time. My friend should of been back in her home the end of July, now it's gonna be the end of August

Do not use Servpro ever! My husband and I are deeply dissatisfied with the service received from Servpro in response to water damage in our basement in April 2025. From the beginning, our experience was marked by a lack of professionalism and poor communication. When I first contacted their office, I was informed that no technician would be available that evening due to high demand.

The owner of service pro Warren, came out to see if I had some water damage. He was very professional and really help put my mind at ease that I had no water damage.. I would recommend him to anyone. Even though I had no water damage, he did not charge for coming out.

SERVPRO was sent to my home by my insurance company, and unfortunately, I had an uncomfortable experience. The representative gave me his business card at the door but came across as unusually aggressive in tone and manner. As a woman alone at home, I felt uneasy. While others may have different experiences, I personally would not feel comfortable using or recommending SERVPRO based on that encounter.

Serv Pro Hector and Uriel, they did great at my home restoration, they kept things organized and clean and completed the job in 4 days. I am very happy with the result, they did great and deserve. ⭐️⭐️⭐️⭐️⭐️ I know who to call the next time I need help with my house. Serv Pro, Thank you, signed a satisfied customer. 😊

I would not be calling this company back anymore. This is the second time that I requested for a certain crew and something always come up and the crew can't come. I'm very disappointed so I will be reaching out to a new company.

We had a water leak between two bedrooms and they took both the carpets and padding up. And did some drywall work and painted both rooms. Patrick ** and Brandon ** both were very thorough in making sure things got done. I appreciated all their hard work and I’m very happy with the rooms.

I want to congratulate Servpro for the excellent job they did in my home. Thanks to Kevon ** for his dedication, courtesy and professionalism. If I can say anything, he is an asset to the company. Thanks to all his team member for their professionalism.

This company stole 2 truck loads of my belongings. They also claimed someone was bit due to a swarm of bugs. LIARS AND THIEVES. †**BEWARE**. Please don't use this company. They should be arrested. They were hired and sent to my home by Liberty Mutual.

From the start I schedule a time for them to come to my house to give me a estimate. They didn't show up and nobody called to tell me they weren't coming. 2 hours after they didn't show I called and they said an emergency came up. They reschedule and the man that came out was very nice. I scheduled for them to come and do the work. They were supposed to be here on Monday at 9 am. They didn't show and they didn't call. I called them at 11 am. They said something came up and they would be here Wednesday morning. They didn't show up and still didn't call. I called them at 10 am and they said they thought it would be better to do the job on Friday. I've gotten tired of the go around and the very poor customer service and I'm going with a different company. When I called to tell them not to come they didn't seem to care that they lost a customer. I will be sure to let everyone know so they don't waste their time like I did.

I closed on my home 11/2021 my home flooded 2 weeks after moving in. The flooded was due to the builder negligence. After contacting my insurance company they recommended Servpro. Took them over a year to complete my home which as of 6/2025 still not completed. They did a horrible job on my brand new. My ceilings are different colors my bottom cabinets are ruined and so much more. Now they asking for the rest of the money when I requested a refund to get another contractor out here to fix what they messed up. Still haven’t.

We had Servpro come and clean all the windows in one of the houses we own. There was mold around every window. We were not pleased. They did not clean around the tracks that were left moldy. I could have done a better job myself. The price we paid was not worth it. My phone number is **.

Broken water supply line pretty much flooded basement. With 12 hours of discovery SERVPRO team members had dry. Their serve was way above expectations! Very professional and I will highly recommend them!! I believe they are out of the Grayslake office. Thanks again for your service!!

Total final cost was 80% over estimate. Had no billing transparency at all although asked many times. Workers caused additional damage to walls when removing subfloors. Fans were extensive and kept tripping our circuits. Way overcharged with asbestos testing and never informed us of the cost. Disappointed all the way around. They knew how much we got from insurance and took it all.

WARNING!!! DO NOT USE SERVPRO!!! They do not respond to messages and do not provide the requested documentation but are quick to file liens before insurance issues are resolved!!! WARNING!!! Despite Jeff P. Business Owner's May 28, 2025 response to my negative review, he failed to include the fact that ServPro never responded to my 5/7/25 or my 5/28/2025 emails requesting an explanation and supporting documentation. This is how he claims "We always encourage open communication"! Typical Corporate America, too busy to respond to customer messages but plenty of time to file liens during a period of mass confusion dealing with other insurance issues. All that aside, a decent company " willing to resolve the matter constructively" would have notified me be BEFORE filing the lien! Too late to resolve the issue now!!! If you have any doubt about my review, just note their history of all the other negative reviews; SERVPRO of North Daytona Beach/Ormond Beach 2.7 (3 reviews)!!!

We signed a contract with Servpro back in November 24. As of June 25 they have NOT completed the work. The lead contractor does not answer or return calls for days. They have charged us a ridiculous rate and still asking for more money when they haven’t even completed the work we have paid for. I would never recommend them to anyone!

Someone below said it best: they are insurance pirates. Someone is making a TON of money. They did less than 4 hours of work, taking out some damaged flooring, set up some fans and charged us $1,000/hour. They said that it was what insurance charges and there is nothing they can do about it. This was in South Carolina.

Servpro should have a class action lawsuit placed against them. If I could rate a zero I would. They should also be investigated for insurance fraud. Texas state attorney office needs to go after this shady operation. I would not recommend them to anyone.

Do not use them. They are insurance pirates. They charge the insurance for product and repairs they do not add or complete. The product and repairs are done with minimal effort and inferior product. An example of what I mean: They replaced water damaged floor insulation with R-11 faced insulation and stuffed in the space using wires instead of staples; they should have used R-30 faced insulation and stapled it to the floor supports; in addition, they left piping exposed to the element and did not completely insulate the affected area. I have numerous line items on their estimate they charged for but were not affected or completed that they charged to the insurance. They will not hesitant to use collections and lien actions to punish the consumer if they do not support their activity.

Servpro was recommended by my insurance company for repair after water damage due to a burst pipe in bathroom down into dining room. They were ok to work with but I believe because they were so behind they tried to do all the work in one day and it was a mess. One area was really bad I told them it had to be fixed. Because it was so bad they could not fix it back to the original shape. This meant they had to come back on a Sunday to rework the dining room and bathroom. There were quite a few mistakes but after 4 months of waiting I was ready to be done. Then the billing!

Terrible company owner. Mike Grace is a liar. Contracted them after an emergency with water damage. The work they were contracted for was supposed to be 2 months tops. A year later I'm down two bathroom and my kitchen while functional is incorrect and would not survive inspection. The owner bold face lies and said we needed no permits for all the work they were doing. I was in the hospital (6/24) when my wife said the village left a warning. The owner then claim we didn't need permits. Whether he didn't know the scope of the job he was hired for or just lied I don't know. Either way it's on him.

Manager: Jeff, Crew: Arthur, D.K., and Tiki have done a fantastic job so far. Thoroughly investigated our water issue and had a crew out promptly to begin work. Honest, fast and efficient and would highly recommend.

This place price gouged and added unnecessary demolition and other extraneous line items to the estimate we didn’t need. After they “extracted” the water, it was still 100% saturated (as measured two days later by the new company we hired) SERVPRO takes you hostage with their $250 fee and makes you wait 24 hours for an absurd and astronomical estimate. Meanwhile- wet carpet is sitting there in danger of generating mold. It wasn’t after hours or an emergency, but these crooks will try to squeeze every penny out of you. Told them where to stick their estimate- in the trash! Servpro is the worst company I’ve ever had the misfortune of using.

Aaron ** did an excellent job mitigating a flooding issue in our home with consideration, thoughtfulness, good workmanship, foresight and planning. He was prompt, cordial, and a pleasure with whom to work. We appreciate him and his kindness during a stressful time, as there were other factors that complicated the progress beyond his control.

Very disappointed in this place, acted very professional at time of first contact...was downhill from there. Customer service is bad, technicians they chose for our job didn't do half the things that were supposed to be done.

SERVPRO of Freehold NJ. I had a large plumbing issue that their hired plumbers did resolve very well but left large cutouts in the sheet rock from the repairs (normal). The sheet rock repair people showed and were repairing a ceiling and wall with pieces of sheet rock on the floor with nothing protecting it. Three men walking around grinding it into my floor 2 years old. They continued to do this type of work through the other rooms. Totally nonprofessional! I did call Servpro's supervisor during and he promised that they are the best and I would be happy at the end. Terrible work with lumpy spackling and terrible painting! I complained and they haven't responded with any resolve.

The company arrived a couple of hours after called, they had all the water out of my basement and fans running with in 4 hours, when they completed the job it was clean and all the trash hauled away. The workers were polite, on time and professional.

ServPro Sarasota - WARNING final bill full of fraudulent charges! They incorrectly($12K) billed for either things not done and have refused to adjust the bill when photos shared proving work was never done. They cut electrical wires in my walls, broke towel rack and furniture in my home, ruined clothing, and removed carpeting without permission from Insurance Carrier. When asked to correct bill they are insisting work was done and that they have documentation. I asked for proof/copies and have received nothing to date.

Incredibly poor experience with ServPro for the following reasons:

They did not do the greatest job. They told me yellowing on my ceiling was from the sun even though I have UV film on my windows and it was in the inside of a closet that has no window. But definitely not a water leak. I had to wait for a long time. Then my insurance checks were lost in the mail. Then Tina called and told me I had less than 20 days to come up with almost $10,000 or they would put a lien on my house. Had to call the insurance company to cancel lost checks that finally made it on 4/1. Now waiting again for checks. Had Tina not jumped the gun on threatening me she would already have the money. Never spoke to her before. I always spoke to Amanda who knew we were waiting on the insurance checks and knew that’s how they were getting paid. If they put a lien on my home I could lose my job. It is laughable that the lost checks arrived on April Fool’s Day.

It’s been 2 months since our house fire and we can’t get any help from Servpro. It took them so long to eventually clean the house. When we walked through the house after the cleanup I found dishes broken and personal items lying in the soot piles. I know we had a fire but it was a traumatic experience and seeing the with how little respect our belongings was handled is very upsetting. We are having a very hard time getting our inventory list from them of cleaning costs and unsalvagable items.

They made multiple mistakes mitigating water damage. Found them wandering around in completely unaffected areas of the house. Did unnecessary demotion to hide obvious necessary work they initially missed. Holding the mitigation report we need for our insurance adjuster basically hostage preventing us from starting repairs while there are exterior walls without insulation and their unnecessary demolition has made our laundry room unusable until we can start repairs. It’s not the only room unusable. It just didn’t need to be made unusable.

After we had water damage in our house, we contracted ServPro through Google search thinking it is a national company with good reputation. The demolition team was excellent including manager. He was nice and would listen to our concern. Unfortunately, it was not the same experience with reconstruction team. It was a bad experience which was unexpected. The manager gave estimate which was overpriced with unnecessary charges and so many items which were not needed. After we questioned him, he failed to listen to our concern or cut short the conversation.

Great crew with Allen and Andrew under the direction of Darrell **, this crew demonstrated professionalism, skill and speed. They came in, proceeded right to work, were neat, quick and effective. Allen and Andrew came in the next day to check my progress and again showed the same skill set. They were pleasant, informative and in and out in a flash. I have nothing but good things to say about this team and their work.

The worst experience with a well-known (or well-advertised) national firm I’ve had. They were efficient enough at water abatement, but the GC work they conned me into was utterly incompetent. I’ve never been so angry.

Unfortunately I had an issue with the general manager and was told something different than the man I spoke with yesterday. I was told I would have help here definitely the following day if not sooner. I didn't hear anything back so I called and was put on hold. I got disconnected and had to try calling right back 3 times before she would pick up again. I explained the call got cut off. I don't think she wanted to deal with my problem. I was told in a rude way that she had already spoke to the insurance adjuster and that Servpro did not do service under a mobile home. I didn't realize I had called the same one the adjuster had called. I feel it very unprofessional that the man yesterday told me he was coming and couldn't have the decency to call me back and say he couldn't come now. The GM said she was sorry and she would speak to the man.

We had a water event this past month. The furnace failed and the water froze bursting the pipes, cracking the toilet tank and flooding the basement (32") of water. The furnace, water heater, gas fireplace, washer and dryer were all submerged. Servpro showed up promptly and pumped it dry. They ran multiple dehumidifiers and heaters until it was completely dry. they then removed the carpet, washer and dryer, and other debris. Then treated the area with a antifungal spray. They were genuinely concerned about helping. I doubt that you can find better than them in the upper peninsula of Michigan. Thank you Neil from Servpro Marquette Michigan.

The service and professionalism from Servpro Rochester, MN was great! They were fast acting when notified of an urgent need. John **, Colin **, and Brian ** were exceptional in their timeliness and ability to keep their team on task.

Servpro came March 2025 to restore my utility room and bath after water damage. David ** came to do the work and he did an excellent job putting everything back together. The tile was beautiful when he finished it, he also painted everything and put the vanity and washer and dryer back by himself and it all looks fantastic. He repaired the wall in the garage where the leak was and painted the wall and it looks like it never happened. Thank you Servpro for an excellent job.

The small store that I work at was recently inundated by mortar dust from construction that was taking place on the outside of the building. Servpro was hired to clean the store, where everything was covered with a fine powdery dust. The bid was for $2700 and the owner of the building paid a $1300 down payment when Servpro arrived to do the work. 2 workers came and spent 5 hours cleaning. When I returned the next day, I could see that much was still covered with dust and the floors were streaked where the dirt clearly was just pushed around by the mopping they did.

Servpro of Catonsville Reisterstown Miss. Bethany is very delusional. This lady starts conflict. My mom is 74 years old and need my help to understand things. This miss Bethany is made because I guess I got a mom. I’m not sure. She refused to answer questions starting conflict on the phone and now today we found out that they are not coming to finish the work all because I was trying to help my mom understand the next steps. They refused to finish the work after they tore my mom basement apart. Dismissed. Bethany she’s very rude and confrontational. Tried talking to her again today where she said they recorded the phone calls. Y’all need to listen to those phone calls and not listen to them saying you record the phone calls play the phone calls back and give me and my mom a apology for being rude to us for no reason and not come coming to complete the work all because my mom asked me to help her understand something and y’all refused it.

The initial water removal team went very smooth and was very helpful and knowledgeable. However the reconstruction crew, are taking their sweet time getting to us. Pushing back our pack out and reconstruction date. We were told one time frame for the pack out and start time for reconstruction. Once texted about updates for the house, we were told a different time frame before work could even begin. We have currently been out of our house for more than two months. Mostly waiting on the reconstruction part of Servpro. In summary, would recommend them for water removal, but find someone else to do any reconstruction work.

The whole experience has been a nightmare. They charged the insurance company $4800. I would have done it for half of that and it would have been done right. It’s terrible when you work with a company that doesn’t know to triage personal belongings prior to throwing (highly questionable) away. And the last thing I want thrown away is a $450 plus tax lift device and a $250 stair step machine. I was expecting this to be a great experience but… you know the rest.

They need to take a course in customer service. The management is pushy and doesn't know how to treat people that are in the middle of a crisis. Non empathetic. Extremely expensive. Wouldn't recommend. Crew was there one night, advised me floor would need to be ripped up. Days later Serv Pro Mgr met with the insurance adjuster and said floor was ok and did not back what his employees said. Now insurance. Doesn't want to cover. Serv pro was not on my side.

Stole many items from house, and went into closets when we specifically said not to. Stuff wasn’t even worth all that much, which is why we left it out, but they took it anyway. Thieves. Would not recommend. They also smoked pot in the house. Extremely disrespectful.

Extremely poor service. They basically robbed us. A small stove top fire and they said everything was damaged. No smoke in the bedrooms with the doors closed and the sprinklers did not even get triggered in the bedrooms. And, yes, they took everything including my daughter’s brand new MAC desktop. They said because she would not give them the login for it that they were going to “throw it out“. They took things like diamond rings, perfume (in glass bottles), about a hundred bottles of nail polish, professional cutting shears (valued over $400. each. I am a cosmetologist). They took all my hair supplies. They took so many things of great value that were not damaged.

I had a disappointing experience with Servpro, particularly with the manager, Susan **. She was extremely insensitive, stating that my items were old and already damaged. If that were the case, Servpro should have documented them as a total loss instead of packing them out and later returning them broken. In addition to the Haitian statue, several other items were also returned damaged. I provided a detailed list, including pictures, the replacement cost, and where the items could be purchased, which totaled $271.12. However, Servpro only offered $125 as compensation for the damage they caused.

I would give them negative four stars if I could. Horrible experience. They were unresponsive and padded the job. They quoted $7.900, and I got the whole job done for $500. I wouldn't hire them to restore a dog house.

Servpro Upland: 👎. Started off with the Monrovia franchise, which seemed very on top of things, but was transferred to the Upland franchise. They did not seem as professional, but they were responsive at least, even calling me specifically last week to say they were hiring weekend crews and was I open on the 1st (I wasn't) or the 8th (I was), both Saturdays. When Servpro didn’t show today and I called to ask why, the office manager (Abbey **) said that they don’t work weekends. So then I asked why she had called last week to make the offer of service on a Saturday. She said she had no recollection of the conversation (and since it was a call, I have no proof of what was said). So back to square one for cleaning and remediation from the Eaton fire! Servpro Upland has tarnished the Servpro brand for me, for sure!

To remove wet rugs in basement they charged $220 per man hour. The rugs were wet with ground water and county water. No sewage was involved. All work was in normal business hours. 29.5 total man hours were worked. I asked to see estimate and was told I could see it later. Upon receipt I immediately complained that the billed services amounted to an unacceptable hourly rate, they said they would speak to their supervisor. I offered $130 per hour which is more than reasonable and it was refused.

Our insurance estimator made us use Servpro to remove carpet in our dining room and living room that was ruined when I fell and bled everywhere. They harassed us for payment before we even received our settlement. Plus charged us for antimicrobial treatment when nothing was applied to the floor. That was 120$. When they started removing the carpet it revealed nice hardwood floors. We told them we were going to leave the floors as they were and not put carpet back over it. The workers repeatedly dug the utility knives into the wood while cutting the carpet. Leaving the nice floors cut up and scratched. Servpro sent someone out to supposedly look at it. He said they weren't going to do anything about it. So that was our experience with Servpro. Beware!

Initially they were very helpful and were referred by the insurance adjuster who I also thought was helpful and knowledgeable. I was wrong in that assumption. The supervisor who came with the team was rude, they put a hole in my wall and denied it, they cut too much of my wall off that wasn’t in the quote. He used my mop head to wipe down the mold on the wall. Left debris everywhere and left pee in my basement toilet. The repair guy kept emailing me someone else’s quote and when I finally received the correct one is was double the remediation cost. They also didn’t clean up after themselves. I will not recommended them nor use them ever again.

They Did a good job drying basement but that's where the line was drawn. Everything else was a circus and lies. They contracted the carpet out so it's nice except no doors will open but their so called construction guys should of fit the doors. They can't even cut trim and reach it correctly. They didn't fit out paneling so nothing lines up anymore. Didn't fix trim they broke but charged us for. They did a very poor job. Nothing professional about anything. Could of let some young teens do it and would look better and not be all hacked up and crappy looking. Check your invoice carefully. Half was double billed and lies.

ServPro was sent by the insurance company, so I didn't check reviews. Saying that I am very, very pleased with the technicians that were sent Chris and Deallan. So far, the service provided and communication with this team has been excellent. They are very good courteous, considerate and professional. They have kept me informed on their processes each step of the way. They've done a very good job of explaining in layman's terms their approach and remedies. They answer all my question. I'm very pleased with the work they done to my house and they go extra miles to make sure that I am satisfied. I want to say that I would gladly recommend this technical team. Thank you guys again. If I need someone to come to my house again and fix something or anything I will definitely request you guys again. I'm very happy. Thank you guys.

I appreciate the courtesy and professionalism each Servpro employee assigned to my case has exhibited. They have kept me informed on their processes each step of the way. They've done a very good job of explaining in layman's terms their approach and remedies. Everyone from initial contact has conducted themselves in similar fashion: Rob, Isaiah, Zach, Brett, and Derrick. Kudos, to each of them.

As we continue to sift through boxes of our remaining possessions, we are increasingly dismayed by the negligence exhibited by your company. Following the loss of our home, vehicles, and belongings, your actions have exacerbated an already difficult situation. Notably, all of our belongings were professionally wrapped and boxed by GoodGreek storage, whereas your re-boxing efforts have been consistently subpar. The daily process of unpacking is serving as a painful reminder of Hurricane Helene.

Very poor experience. I had them come to my house to do remediation for a water pipe leak. They showed up and left their equipment here for over a week after they had told me to turn the devices off. I had to call them multiple times demanding they take their equipment off my property. Then they played games with our insurance company by not sending them proper photos for documentation. On top of all that, they decided to not send the bill to our insurance company afterwards which held up the process of moving forward with other contractors to fix the rest of the job. Suggest you look elsewhere.

We wish we had seen the overwhelming ratings on "1" prior to hiring ServPro during the Helene hurricane in Florida. In our time of distress, we hired ServPro to remediate our home what a mistake! ServPro sent an electrician for a safety check after ServPro had already turned the power back on and plugged in fans. The electrician arrives the following day and shut down the electrical box as unsafe and stated, "you are lucky your house did not burn down". Not to mention the cost that they charged compared to the two days of work that they performed. Additionally, they charged us for garage square footage and did no work in that area. Our message if it reaches even one person is DO NOT use this company. We are not complainers and have never posted a review like this but feel so adamant to make homeowners aware.

Choosing Servpro was a link of ungodly nightmares. They got a subcontractor who cost me financially way more than it would have cost to fix the problem. They nearly cost me my life. But did cost the life of my cat who was with me for 16 years. They got an individual to do the work who intentionally destroyed property of mine after some of the property that he destroyed accidentally through his carelessness. I got permanent physical injuries from being forced to help him move things that he was attempting to do by himself as he was destroying property of mine. Hiring Servpro was among the top greatest mistakes that I ever made in my life.

We had a flood incident at our house in August. Within just a few hours after the insurance claim was filed Surfpro was at our house assessing the damage and starting the drying and cleaning job. They worked with insurance company to plan the restoration work. Surfpro was very responsive and they made sure that all of our requests and concerns were addressed. Sunny and Cory did a wonderful job restoring the house to its original state. I appreciate their diligent and quality work. I am also very thankful to the project manager Robbie for his work and responsiveness.

Do not use ServPro. Go with ServiceMaster. Water mitigation was not complete. the baseplate at ground zero of the flood was not treated wood so it absorbed the smelly fecal flood water. ServPro did not disinfect and encapsulate the baseplate, which is standard procedure. I did not know this until I noticed the smell lingering well past the time it should have dissipated. Unfortunately, by then I had already signed off that their work was complete (it only took two days to gut the basement and run the fans then I signed). After two weeks of the smell not going away I put my nose to the baseplate and it almost knocked me out. ServPro came out and confirmed that was the source of the smell but since the claim was "closed" I would have to pay out-of-pocket to have them do the job they should've done the first time they were out and was paid $19k to do. Coming back to finish the job at no cost is not unreasonable. This is unacceptable.

Ended up having a leakage in the living room from the hot water heater. Ended up needing removing part of the wall replaced and living room carpet taken up due to mold. They said everything would be finished within 3-4 weeks, however it took almost 2 months to get everything done, such as the wall fixed and carpet placed down. Finally after a month of getting the wall fixed, they needed to sand it in order for the paint to be smoothed out, which is understandable. However, the way it was executed was poorly.

We would rate as zero stars if that was an option. We had major damage to our home from a tree falling on it and we started to work with another vendor but they were not able to be responsive to getting the reconstruction work going so we reached out to ServPro for help. The representatives from ServPro from their King of Prussia location were initially very responsive but they quickly turned to being not at all helpful and dragged out the process significantly for developing an estimate for the insurance company to the point that we had to make a change to a different service provider in order to keep the process moving. Extremely disappointing given that they promote in their television commercials that they are so responsive to make things like they never happened. Definitely not the case with the King of Prussia location so please beware before signing up with them.

I had a bad experience with my insurance company, but once ServPro got the go ahead for by repairs they were quick and did a quality job. Lead by Robert him and his workers finished the job in time for my relatives to be here for the holidays. I thank them very much and would definitely recommend them to others.

I had an unimaginably horrible odor in my otherwise gorgeous new home and the ServPro team of Tarrytown / Elmsford were nothing short of a Godsend!!! And when I say this, I mean Tony and his team (Nick, Henry, and Jorge) literally perform miracles. I had assumed that the smell, which was apparent in the home upon the initial viewing, would disappear with the former owners when they moved out, but it had somehow become deeply entrenched in the home – the air, every nook and cranny, the carpet, the walls, everything. It was horrifying and shocking to realize that the former owners had hired professional cleaners, as every surface seemed to be already sanitized and dust free, yet the overpowering odor persisted to the point where I had to open the windows anytime I was in my new home and couldn’t spend more than 20 minutes in there without uncontrollably gagging and becoming extremely sick.

Amazing team. Couldn't have been any better. Informative and friendly. Late hours and still positive. The room was spotless. They checked in with me daily and informed me of the process the whole way. Definitely recommended.

Charged me for services not performed. When I refused to pay they took me to court over $2,500. Works were subcontractors from Queens NY who drove to Jersey Shore NJ to service my property. They stole beers from my fridge. Monique was the PM who was not a real PM. Had no clue what she was doing or coordinating but rather a sales person. Overall horrible experience. I would NOT recommend and would give zero stars if possible.

Terrible experience with them. Two of the machines they brought to dry as much as possible was defective, causing repeated short circuits. After the workers removed the waterlogged floors they left the tar that was underneath uncovered, so that it tracked all over. I am still cleaning up the debris. Nobody on their team at the job spoke serviceable English.

Where to begin? A pipe broke in my kitchen and we needed immediate assistance. The only good thing was ServPro did show up within one to two hours and begin working on removing the water and putting up their big fans to dry up the floor. If this happens to you, here are some things you should know. Do not use Servpro to do the reconstruction work. Just use them to get the water out. However, when you do have them getting the water out, have them use their own account for the electricity being used. Ours cost over $600 to run their equipment for a total of at least two weeks 24 seven otherwise you will get stuck with that bill unless your insurance company will pay for it.

These people came to my home, did take a little water out, took out the wet Sheetrock, which was the small hall wall area only, replaced Sheetrock pieces, painted, replaced floors, the amount charged was over $14,000. When they found out I had a $1000 Deductible, they went after that! Have the insurance send you the check, not pay them directly! Thieves.

My home had a fire and ServPro of Rutherford County was recommended by my insurance company. ServPro workers lacked training, skills and the proper tools to actually deliver on what they promised. They claimed to clean areas of my home that were not actually done. Servpro charges the insurance company astronomical fees and I was left cleaning up after ServPro left my home. I was extremely disappointed and frustrated with this company. I would look elsewhere if you are in need of having your home restored after a tragic event.

Please avoid this company because they a SCAM and will rob you blind. If you still choose to do business with them, please ask specific questions regarding pricing and how they conduct business prior to booking their services. The company is NOT transparent with their prices and they have a scamming system that ensures their technicians will not answer questions regarding billing once they are dispatched to your property. But please note those very same technicians are the once who submit the work order with the price for the job that you will blindly receive at a later date. This company is a disgrace and should be out of business. Do Not book with them, do your research with other companies prior. They charge by the day for leaving their equipment at you residence running off of your electricity but will not disclose this information.

A neighbor in our townhouse development had her dryer vent cleaned by ServPro and was very satisfied. So based on her experience I made arrangements with ServPro to do ours. The ServPro workers were very kind and professional and did a top notch job cleaning my home's dryer vent.

Our basement flooded, Servpro came out while wife was there and were getting ready to rip out vinyl flooring and put in 42 fans which kept tripping breakers. All in all they placed fans, dehumidifier, sucked up water, and removed base molding. (Approx 6 hours). 5300.00!!! We called them next day and told them we had to cut fans in half because of breakers tripping and we removed carpeting ourselves which made it dry up quickly. Found all sorts of false charges in bill such as number of fans, claimed they removed carpet etc. Could have bought fans, wetvac and dehumidifier ourselves for under a thousand bucks! Do not ever use, it is a scam!!!!

Servpro of Buckeye, AZ was hired after our house was flooded. They wanted all the money upfront from our home insurance company before they start the reconstruction. After they received all the money upfront it took them eight months to work on the house. The work was done by a handyman rather than contractors. It was done so unprofessionally that we had to contact ROC agency to send their investigator to force them redo the repairs. Their crew that moved our furniture and belongings managed to damage some of our furniture and appliances. I have lost some personal items too. The company’s project manager is very rude and dishonest. We do not recommend this company to anyone.

Update: My father-in-law as well as my husband have both tried to get in hold with the people in charge. With NO response!! My father-in-law called Austin to set up an appointment to meet at my house. Austin agreed. After sitting here for 20 minutes waiting for us to get here. I suggested that he called because I felt like Austin wasn’t going to show up. Therefore, he called Austin and Austin‘s response. Was Kaitlyn was supposed to call you from the office to let you know that I could not come and meet at the house that Jamie said that it needed to be formal and in Office setting. Refusing to answer any of my father-in-law‘s questions. After him repeatedly asking why there is Mold still in the house.

If zero stars was possible, it would still be too much. ServPro was nothing but disappointing. From the quality of work, to communication. From the beginning they did not take an inventory of the items they threw away from water damage, which they assured me they would. Then left bags of wet drywall to mold in the back of my storage room. After the drying process, they left my house without flooring for three months. Then the entire time the flooring was being installed we let the manager Becca know that it was being installed incorrectly. I was told I was being to picky, and that I didn't know what I was talking about.

I had only 10" of groundwater that backed up through my basement drain. Servpro rep told me I could sit at the top of the stairs and decide what items could and which had to go. That is not what happened. They brought up many large black bags and if I asked what is inside, the answer would be carpet or sheetrock. They even tossed things that were safe on a shelf a good 4' off the floor. So, I had to go to the curb and sort bag by bag what could be rescued. Only later, after they were gone, did I discover many items that had vanished. When I told the rep, he said, "Well, you were supposed to sort what you wanted to save before the workers arrive." Will never hire them again.

I would give them a 0 star review if that was allowed. They price gouge, they overdid the demolition causing the reconstruction to be even more pricey and extensive, they took days to reply to my phone calls or emails and then they didn’t even complete the job even though I paid them. Awful service. Never using them again.

They promised to mitigate the flooding issues during water leak at my 90 yr old parents' home. They poked lots and lots of holes without any concerns what was behind and told they would leave it all better before they left. They took out all base boards, poked large holes and to the naked eye looked ok. They never came back after removing their equipment and left all the debris behind. Lo and behold huge water bills which water Co visited parents' home several times.

Have used ServPro once in past. Just had storm damage from hurricane Helene as many did on south east states. A tree fell on house and did substantial damage. Ins. agent said call ServPro. Did and was told for them to come out there would be $1000 deposit and it would NOT be refundable if we didn’t agree with accepting the proposal work cost. I said, “You keep my deposit if I decide not to have you do the work?? They say, “yes, but we’ll do a $1000 work for you," AND THEY DECIDE WHAT IS $1000 WORK. That’s unethical and taking advantage of people in a stressful state of affairs. We’re getting another company ant they come give a FREE estimate. Bad business practice and company isn’t a part you should do business with.

Amazing! Servpro has helped us many times at our business when we’ve had unexpected water issues. This past time, Bob and his team were so incredibly helpful. We love their incredible customer service, quick help, emergency fixes, and kindness. They go above and beyond.

I do not recommend ServPro. They do not take responsibility for mold growing in the closet adjacent to the bedroom they ripped down to the studs (walls and ceiling) because they were SO CONCERNED about mold growth due to water damage caused by a tornado that came through Kaufman on 5/28/24. They claim there was no moisture detected and covered the entrance to the closet with plastic. After we took the plastic down (which they never advised when to take down), the closet was COVERED in mold. All our clothes, shoes, cameras, pictures, tools, everything. Black mold, Grey mold, hanging white fuzzy mold on walls, ceilings, shelves, everything. They deny responsibility for missing it thus allowing it to grow. In denying fault, my insurers won't address it as part of my home damage claim. DO NOT USE THIS COMPANY. IF YOUR INSURER SENDS THEM TO YOU, BEAT THEM OFF WITH A STICK.

I wish I could give zero stars. I had the worst experience ever and was completely ripped off by ServPro. They were dirty, lazy idiots who did not do what they were contracted to do and ruined my crawl space. They did not clean effectively before. Their time management was very chaotic and unprofessional. They sprayed the mold remediation over cob webs, over damp rid containers all over my pipes and dehumidifier ruining everything. I needed a new dehumidifier. They sprayed over outlets. The spray corroded my plumbing. They did a half ass job and charged way too much money for something a blind monkey could do better.

I had some issues with the local Servpro company. First, their contractor would not answer my calls after several attempts. They wanted me to sign a contract with blank spaces (where money amounts were supposed to go). They damaged my bed and said they would fix it. I waited a month and then they said that after an investigation they wouldn’t fix it because according to them it had been my fault. I called the main Servpro headquarters to complain but to my big surprise, Ashley the dept supervisor, said that there was nothing she could do since it was a locally owned Servpro company. I asked her if they didn’t care that the local company was giving them a bad reputation and again she said she couldn’t do anything. She referred me to the Better Business Bureau instead. What a disappointment.

This has been a disaster from day one. They put our countertop outside, it's been almost 6 months I'm sure it's ruined. Cabinets made wrong, don't fit, we have been without a kitchen almost 6 months, delays, delay, screw ups, more delays. It's absolutely RIDICULOUS. We are seniors with no downstairs water!! 0 stars.

I have hired Servpro based on their nationwide reputation to mitigate flood damage after Debby tropical storm. I called the local Sarasota, FL, office to request help and 5 days later I got a response from Servpro of Northern Liberties of New Jersey an emergency mitigation team. I was promised complete service including the removal of flood damage and rebuilding afterwards by a local branch of Servpro. Instead, I got a half finished job of flood mitigation by the NJ company with questionable background and business practices. The company salesman offered no estimate or copies of any signed documents.

I’m so upset with Servpro! Zero is my rating for them! They came to my house immediately on 8/5/24 when I called them. They could not give me an estimate? I had no idea a small clean up would be $1300 water + $1300 to retack my carpet back down, it was just the hallway, total of $2600??? (I called a carpet place. They quoted $300 to retack carpet, not $1300!) So I didn’t use Servpro for retacking carpet. They did quickly clean up the water and put fans up. BUT before they finished I got an email wanting $1300 immediately on 8/11/24, then 2nd notice demanding payment 8/16/24 then “final notice” before taking legal action against me 8/26/24!

Thank you ServPro for your great service. Preston ** was very professional. He kept us informed and up to date with the work that was being done. All the work was completed on time and done correctly. Thanks again for the excellent service.

DO NOT LET THEM START any work until a complete estimate is provided - some locations are individually franchised but they all learn from SERVPRO how to run up the bill on Insurance companies. They will suggest test after test and suggest you are putting yourself in harm's way or incurring liability by not performing their test suggestions. The testing is a huge profit Center which should be regulated by each state or congress. They will suggest far more work than is necessary when proposing the job. THIS IS THE MOST UNETHICAL COMPANY I'VE WORKED WITH IN YEARS.

I dealt with Drew B. (from West Bend, WI) from Servpro North Milwaukee. He was was rude and didn't know what he was doing. It seemed he was far "out of his league" so to speak. Given that he shared he used to be a garbage truck dispatcher wasn't too surprising given his unprofessional demeanor. As the "Marketing Director" he was overbearing to the point of being threatening. Who does this guy think he is? You might not want to employ persons with psychological issues to head up your marketing.

Salesman was rude, inexperienced and clearly comission driven. Had a difficult time getting the obnoxious salesman out of my house. The quoted price for some fans and dehumidifiers was thousands of dollars. What a joke! Terrible beyond description.

Serv Pro Henry County employees Willie and Jason did an amazing job with preparing the clean up of our water damage before the inspectors came out. Both men arrived on time, very polite. All questions that needed to be answered pertaining to the water damage, drying of the floors and the cement surface that took longer to dry were answered, explained in detail. Every area that was damaged, was carefully inspected to ensure the areas were dry before equipment that was used to dry all areas was removed. Paperwork was explained in detail before being signed. Awesome experience, highly recommend Serv Pro of Henry County to get the job done professionally.

We called ServPro to help us when our house flooded during a flash flood. We are in our mid to upper 80s. We cleaned up all the 4 inches of water that came in. It took about a week but we needed help drying our carpets. The man that came and took pictures of everything was very nice. He professionally gathered the information he needed to give us an estimate. His supervisor wanted to rip out walls and tear up our carpet and throw away our pad under the carpet. We told him all we wanted was help drying our carpet. He sent the info to his supervisor and said he would call us back in a little bit. It's been 2 days and no word. They left 2 elderly people to fend for themselves because they couldn't make any money off us. I think that is a pretty nasty thing to do to someone in dire need of help. I wouldn't recommend this company to anyone.

I highly recommend Servpro for your emergency needs. The manager, Mitch, and his team, Dallas and Louis, responded immediately when our basement flooded. They provided us with reassurance that they would take care of things and they did! They came in with many fans and dehumidifiers to dry the area. The crew checked in daily to measure the moisture and monitor the progress. The team was very professional and efficient while addressing any and all of our concerns. They were also very polite and considerate when working in our home. We never had to contact a professional service before and I am so grateful that we contacted Servpro! Thank you!

I recently contacted Servpro for water damage repair. When I became aware a Servpro employee had stolen personal property from my home, I contacted upper management only to be mocked and hung up on. I would absolutely never hire Servpro for any damage assistance.

Our experience with Servpro of Fayetteville NC has been the worst nightmare of our lives. We have never been so misled, overcharged, had our homes torn up and left in disrepair and not know where or when the next phase of repairs would actually start. Communication was not a strong point within the company, no one knew what event would follow, no on site POC or supervisor and no reply to emails, text messages and phone calls until stop payment of claims funds.

I gave them a 1 because there are no numbers below zero options. Wondering why they are even in business. Had a outdoor fire that burned the back on my house on July 4th. Servpro Baton Rouge LA came highly recommended, and we're highly disappointed. Of all the companies we called, Servpro of Baton Rouge were the hardest to contact, wanted to charge us $250.00 to come give us an estimate. When they did show up comments were made that we found offensive, they lied about submitting an estimate to our insurance company (our insurance company confirmed) & we still have no estimate. It's OK. I don't want them repairing my dog house. This is an overrated, over marketed poor customer service company. Who cares if they do good work. Too many other companies do great work with great customer care.

I wouldn't use this company - 3 days and $1800 worth of work and we still found standing water under the remaining wood floor 2 feet from where their machines were set up. Pretty sure they did nothing.

Five is not enough stars for ServPro. We experienced a significant flood and EVERY Servpro member from the restoration team, to the Production Manager to the Owners were incredibly professional but also extremely compassionate to our situation and needs. They covered all aspects of the damage to ensure we can restore our home to its original status. They knew exactly what needed to be done right down to the small details. The team worked hard and long hours to get the job done. It's been a very long time since I've had such a positive experience with a company. I am a customer for life!

Placed call to the 24/7 emergency number for the Lees Summit branch. Phone went to an answering hub. Staff member was professional and took the information needed. Called the answering point back some three hours after my first call and the staff member said that the Lees Summit location technician had picked up the service request.... HERE IT IS NOW SOME 60+HOURS LATER AND STILL NO RESPONSE. WHAT A JOKE 24/7 RESPONSE. As their commercial says "like it never happened" yep their response never happened!!!

This was a horrible experience, they came in and trashed our basement. Then they quoted a price and charged us double. Never again only gave one star because there is nothing lower. Wanted local franchise and somehow got crew from New Jersey. Liars.

My family is cleaning out my basement AFTER Servpro came in. They did maybe half the job they were supposed to do! Screw these people. Never use them. They're lazy and they lie. They weren't nice, not professional and I regret using them.

My washing machine hose burst on Wednesday evening and flooded my main bathroom, my closet/laundry room, my bedroom carpet and a vinyl plank flooring in the main room. I called ServPro of Augusta the next day. Jeremy ** and Carson arrived very quickly well in the time frame they gave me. They took carpet sample. They took up baseboard strip. The bathroom floor remove some vinyl planking. They then set up the heaters and dehumidifiers. They were very professional and courteous. They explained everything in a easy to understand way. Today is Sunday and all the dryers and dehumidifiers have been removed and everything is dry. Jeremy told me that the Reconstruction Crews should reach out to me in the next couple days and they will be able to start work very soon. I'm very pleased with the professionalism of Jeremy ** and Carson.

I experienced water pouring down from my ceilings and vents into my condo unit due to a burst water heater from the condo unit above. It was around 1am in the middle of the night. I called ServPro and a Team came out and stayed until the water finally stopped. This involved my ceilings, walls, floors, baseboards, crown molding, cabinetry…. You name it! The Servpro Team led by Kenny and Mike have walked me through that night and every day since. Cat and Cheryl have been lifesavers packing my personal contents. Jaime, Silas, Kenny have stayed in contact keeping me updated when I had to vacate. Their professionalism, knowledge, patience, speed, and thoroughness is so appreciated.

We tried to get a quote from their Uptown/Buena Park location and they did not disclose a $300 inspection fee and were only going to give us the quote once we authorized them to contact our insurance. It felt like they were trying to force this small repair to be through our insurance for a bigger payout. The fact that the cost is dependent on whether we are going through insurance is a huge red flag, the cost should just be the cost so I suspect there are some unsavory business practices here. Jocelyn was extremely rude on the phone when we were trying to understand what they were asking us to sign because the forms were extremely generic and we felt we were giving a lot of authorization just to get a quote. We never received the quote and will be going with someone else.

Just a thought. If there was a zero that is what this would read. My 91 year old Mother had a pipe burst so I called Servpro as they advertised fix like it was originally. We had them come in they moved stuff around and put in the dryers cut holes in the dry wall and left it all exposed. Didn’t move anything back. My Mother moved as she was very frustrated with no messages of when or how everything was going. We made sure they would call one of us when they were done. No call or anything just a bill for $6770.00+ and no other thank yous or anything. I would never recommend this company and will tell the insurance they didn’t do their work or complete the job. Terrible service. We have a POA so we’re were in charge not her.

Please get an itemized bill, before you pay them. They over charged my mother thousands of dollars. They charged for work that was never done, they destroyed some of her belongings. They never come and check on the work the employees say they do. If this happens to you or a loved one please call them out on it. I fought them on it and so should you. SO PLEASE BE ON THE LOOKOUT FOR THE POOR QUALITY OF WORK AND BEING OVERCHARGED!!!

Keep a close eye on your credit card transactions, people. My card was HACKED into after I made a first trial payment to ServPro Team Dobson. I am checking my cards often and to my horror, discovered an extra payment to the Team Dobson that I didn’t make. Immediately reported as FRAUD and requested a new card with a different number.

I genuinely cannot put into words how amazing this group is they took my sewage emergency and made it into their personal problem to help me get it resolved. I’d highly recommend to anyone who needs any one of their services.

If I had read the reviews prior to having ServPro come to the house, I NEVER would have let them in! LIke many of the other consumers, ServPro was sent by the insurance company, so I didn't check reviews. Having said that, what a mistake that would have been. So far, the service provided by this company has been excellent. The communication from Alfredo **, Project Manager (Anaheim) has been excellent. Technicians have been prompt, courteous and professional. Mikey and Nabor were respectful, provided a clear explanation of what was going to happen, and were very careful to not damage my property, including molding, cabinets and, most importantly, my countertops.

Hi there. I want to thanks Luis ** and his call worker. They went to my house and we told him the situation. They are very professional. They answer all my question and also they check my house and then went straight to the point of the problems. I'm very pleased with the work they done to my house and I really recommend this guys and any house because they go extra miles to make sure that the customers is satisfied and they did it to me and that's why I want to say that I recommend Louis ** and his team to do whatever work that you have is to get done. Thanks you guys again. If I really need somebody to come to my house again and fix something I will definitely call you guys again. I'm very happy. Thank you guys.

My insurance company hired Servpro who did a fair job on water restoration. The insurance company then refused to pay ServPro which I do not understand and instead of Servpro working out a deal they attempt to put a lien on my Property, slap me with a 10k fine that I am solely responsible for as a first time home buyer. I will never Have anything to do with ServPro and cannot wait until I am finish paying these scum off. That job performed was nowhere near 10k and I have a contractor who restored an entire Unit with upgrades for less. Repeat!! Will never have anything to do with them again. Scum.

Had a small kitchen fire, several people told the staff numerous times the gate was to remain shut, that we had 2 cats and the neighbor's dog was not to be let on the premises. Not only did they lock one of my cats in a closet, they kept the gate open. One cat has been missing for 3 days, and the cat they locked in the closet passed earlier this morning, and they haven't even started the job yet. I am extremely hurt and dissatisfied with these people.

Was recommended by my insurance so I trusted it. Bad choice. When asked about my repair estimate took forever to provide. Then sent me offensive email saying I don’t matter. The attitude of the local franchise is out of control.

I had water damage in my apartment and ServPro was commissioned by my homeowners insurance. The day they finally arrived to do demo (11 days after water damage occurred), they left my home a mess! Wood, dirt, screws, and trash were all over the floor. My sink, coffee maker, and bananas were in my laundry room placed next to my cat's litter box. Cabinets were pulled from the wall and not unscrewed, leaving holes in the wall. They scratched my hardwood floors, which I now have to have fixed. My marble countertop was removed, and they placed it behind my couch (part of why my floors are scratched up), then they had to move it after I explained how dangerous that was with a child and pet.

Everyone from ServPro was so prompt, professional, and very pleasant. Thank you Rob, Tyler, Calem, Greyson and Drake for the great service!!! Definitely refer you to friends needing cleanup and restoration.

The team was very professional and polite and explained everything carefully and made sure I understood what they were doing and was satisfied with their work. I was happy with what they did and believe they got the job done!

If I could give less then 1 star, I absolutely would. There was literally so many problems that I could write for days so going to try hitting the biggest points at least to shorten our experience. We had a water leak on hose that connects to fridge while we were gone 2 hours and came back to house having 4-6" of water and every room wet. Insurance sent ServPro over the next day. Said on phone it'd just be for an estimate but started working right away, even before having just 1 of us sign a contract. They started out quick and seemed to know what to do. Also were very nice guys. Started under house saying they had removed all insulation then got to pulling up carpet inside before we even had a chance to grab any personal items. Def had no privacy to do so with picture taking and workers everywhere we turned, which pushed me to get out since was clearly in the way and didn't want that.

Horrible company and employees! We had a flood in Brookline 6/20/23…that night while our basement was flooding we called them to help, they came, saw our finished basement where 2 teenagers bedrooms and hangout space was…they said we have 5mins to pay $7,000 or they were going to leave and move on to the next house. Being that it was 8pm and a foot of water in our basement we went ahead. Paid them and they started pumping the water and capping the toilets and shower drain. They came back 3 days later and installed probably 10 fans. A few days later they said they could see mold so it was our best option to remove the wood floors and 5ft of all the walls and we were given less than 5mins or they would pack up the fans and leave. Always threatening and having no bedrooms for 2 of our kids we needed this process to continue.

Unprofessional, poor job quality, lack of respect, horrible time management, argumentative, poor communication, untrustworthy, lack of integrity, lazy and came back onto the property after they were fired and told to leave. A property damage incident is stressful and traumatic, Servpro compounded the situation with their complete lack of decency. Horrible company.

I used Servpro for cleanup after smoke damage. To make a long story short, one of the cleanup crew was cleaning my kitchen ceiling fan with Easy Off oven cleaner. I was surprised, but the young lady told me it worked great on fans and not to worry. Later a young man was standing on my countertop cleaning the kitchen cabinets. When the crew was done for the day, I noticed a 2 foot area, where the man had been standing, on my Formica countertop that was damaged. It was etched. The gloss was completely gone in the form of a wet swipe of a rag that had been allowed to dry. You could see the wet rag imprints. I showed it to the crew who looked scared when they saw it. Very noticeable.

We had a small fire in the kitchen. Now my floors throughout my entire home are ruined due to negligence. Baseboard heaters ruined bent/broken. Items taken from home God only knows if it’s returned. Day one after fire and everything’s upside down. Mentally going through it they take that to their full advantage. Multiple guys showed up instantly. Things were stolen “accidentally'. They talk a good game. Then ruin your home. If I could rate negative stars and warn anyone I would hope this helps. They drain the insurance for NOTHING. Save yourself from being taken advantage of. Do your homework before letting anyone in your home. It’s been since December 23rd. My house is now worse than it was when they showed up.

Mario ** was wonderful in the beginning. After responding to my uninhabitable unit the beginning of December, I have to email, call and text multiple times before I receive a response. Seven weeks later and I am still waiting for a status. Very disappointed and I am out even more money because of their lack of care for their customers.

My insurance company paid my invoice in full and Servpro never said a word. My insurance company filed bankruptcy shortly after making the payment so I was not notified by them. Servpro knew they were paid in full December 31, 2022 and they knew I was waiting for them to get paid in full so they could deliver my belongings because I had just spoken to the project manager December 7th via email. I assumed the reason I hadn't heard from anyone was because of the bankruptcy. But I did make several attempts to contact Servpro via email, phone, and even had a lawyer write a letter and send it to them concerning my belongings. NO RESPONSE!!!

The workers for ServPro were wonderful. Very professional and knew what they were doing. On moving my stove they broke it. Many different people tried to fix it, it couldn’t be done. The owner refused to buy me a new one. They broke it I have to replace it. Don’t ever use this company. They will rob you blind.

Had supply line break in downstairs bath. Sprayed water for approximately an hour. Called ServPro. Came out within 2 hrs. Wouldn't do any work till all paperwork signed including waiver to cancel the contract within 3 days. DO NOT EVER SIGN THIS WAIVER!! They started work drying. After a couple days they destroyed the kitchen floor, partial demo not finished in kitchen or bathroom, and cut out 5 inches of drywall throughout kitchen and bathroom. There are multiple layers showing, damage to sub floor and that's how ServPro left the job.

Charged my insurance over $2200 for a slight amount of water remediation. 7 fans & 2 dehumidifiers. They charge by the hour for the drying equipment! They said the new floor & wall repairs would be done this week. NOPE! They are trying to get more money out of me even though I have already asked for and received 2 increases from my insurance company to meet ServPro's estimate, which is changing again. My new flooring cost $387 and they are charging over $1500 to install it. One room!! $190 to paint with one coat on each doorjamb.

My nextdoor neighbors in my condo building had a fire and their apartment sustained a lot of significant fire and smoke damage. ServPro was hired to come in and do remediation. Living next door and sharing a wall with that unit, I expected there would be noise when it came to the demo and other heavy activities, so I asked if they could remember to shut the door as I work from home. The demolition work was indeed incredibly loud and distracting as they were tearing out the ceiling, which I expected, but they kept leaving the door to the apartment open, so all the noise would spill out. I asked multiple times nicely, and in Spanish, for them to close the door (all the windows in the apartment were open for ventilation.) Not only did they leave the door open, they then started playing music in Spanish very loudly and leaving the door open. Again I went to ask them to close the door because I work from home.

They cleaned up my house from smoke damage. Overcharged my insurance Co, and not doing everything they listed the invoice. I have to complete the new work because My insurance Co and me couldn't afford their ridiculous high rate. They are a very transparent co that doesn't give you an estimate at all. They promise you the world only to make the company lots of money. I warn everyone to never hire such a rip-off Co like Servpro. Do your research before signing any forms. I'm learning from experience that I am a taken victim of a major rip-off company.

I am a recent double amputee who needs help in getting my home cleaned so it can then be maintained from that point. I scheduled with Toni twice. The first time, an adjustor popped up on the day that I was scheduled and they had to cancel and reschedule. I was understanding and happily rescheduled. The next appointment, Brad suddenly had a secret emergency that he didn't tell anyone about. I called 30 minutes after my appointment time and Toni didn't know what was going on. She called me back and said that another client had called in about an emergency and Brad had not informed anyone of it. Abysmal communication and plainly despicable people who do not care about potential customers.

On the evening of 3/29/21 our father’s home sustained damage due to an electrical fire. He escaped uninjured but was forced to relocate. This Cedar Rapids home is a pillar on First Avenue’s Northwest side and has been in our family since our grandmother purchased it in1951. 3/31/21 was the day that our father signed the contract with ROBARB, LLC dba SERVPRO of Cedar Rapids, IA to complete the restoration of our family home. The owner, project manager, our father, as well as three family members, and our insurance claims representative, were present at this meeting. They assured our father that their company could take care of all cleaning, restoration, and storage of his personal property and that the timeline for completion would be 6-9 months.

4 days after we lost our home in Sandy we were contacted by the company who gave us an estimate of five to seven thousand dollars but the bill came in at $13,000 and insurance agreed to 11,000 but they pushed to get the higher amount and would not accept the flood insurance amount.

Well, this company did restoration on our home about it took about 6 months. It's about what it took them to get done and they told us over and over and over that it'd be done. You know by the end of the week and then another week went by. And they knew that my grandfather was waiting to come home, they had my grandparents in a motel room for almost 6 months but they prolonged it by far. Then they ripped them off on top of that and on top of all that they kept telling us it'd be done next week next week, well, guess what? My grandpa died in that motel room. The simple fact is, they lied to us multiple times, said be done the following Sunday and then they said be done the following Sunday, they didn't put the floor down the right.

About fed up with SERVPRO that services Hampton VA. They send supervisors that promise you that we are gonna make it right. Then don't show up anymore. The crew that does show up we have to use translation app to talk. Floor was put down wrong and had to redo that. Dishwasher was put back wrong and now is broke. ReInstalled granite countertop with unskilled labor. Had to redo that. Now I find out when they put the sink back they didn't use plumber tape on the water connection so I had another flood issue. What a joke of a company.. Never again @SERVPRO

Main sewer line collapsed and has to be replaced. My insurance (homeowners) has contract with Servpro to do cleanup from backup of sewage in my basement. I am a senior, disabled adult. To say I have been to hell and back dealing with all different people/companies in order to take care of this issue of cleanup and replacement of main sewer line in front yard is putting it mildly!!! I have only now read ALL the terrible reviews for Servpro. Had I known how difficult and rude they were while trying to get cleanup, I NEVER would have gone with them.

I had a leak from my wall, they came in packed up all my furniture, sloppy workers. Took too long to repair, supposed to be out two weeks, lazy workers. And the boss sound like a use car salesman. A lying boss. After they say they was finish, some of my property was damaged and missing (stolen). Let everyone know Park City's Servpro is a rip-off. Location Dallas.

We had a fire in the basement last year. Servpro showed up without contacting them. We allowed them to start the cleanup, however, not too long after we found missing items. Some of the items could not be replaced. We informed the police, and the head of the company disputed our claim saying, "He trusts his employees!" They had the key to the house and in a few days a laptop was returned. The owner still disputed his employees stole. I would NEVER recommend the ServPro in the Homestead PA area. Things have not been returned other than the laptop.

Had a water leak in basement, Mitigation was effective and efficient. I was told repeatedly by workers to feel free to find another company complete repairs, should have listened. On several occasions workers were no show on call. I completed a satisfaction survey (I did not give high marks). The survey supplied to my insurance company has been cut and pasted with all high marks.

Debbie with Black Hawk County SERVPRO is wonderful hosting CEC classes for insurance professionals. It always amazes me how she remembers all of us. Excellent class opportunities. Todd ** is a great presenter.

We had a water leak in our house that damped our ceiling. They came in to re-do it. As we came back home after 5 days (it was supposed to be three but they elongated it to 5) and saw that a lot of the white ceiling paint had dripped down to the wall and some had found the carpet. They had also missed a spot. They reluctantly re-did our ceiling.

Servpro is nothing but a rip off. Do not hire this company. Unprofessional. I would not hire this company to clean a pig pen and all they hire is ex inmates with felonies and they steal from your house in Salisbury, MD. This office sucks and Matt is very unprofessional.

I survived a dam break, destruction of my community, shady contractors, even squatters. ServPro in Saginaw was barely better. After a water leak in my walls caused major damage to five rooms, my insurance company called in ServPro to pack and store that which can be saved, toss what couldn't be saved, tear out all the moldy materials, remediate the mold, etc.

We entered into a contract with ServPro Raleigh for reconstruction services due to water damage in two bathrooms. After no communications for over a week I contacted them to see where thing stood. I was told that had decided not to do the work. The contract requires seven day written notice but either party to terminate the contract for cause. No such notice was given. We wasted our time trying to deal with these people. Do not use them.

We had the misfortune of being recommended ServPro by our insurance company for a water damage restoration project, and it was an absolute nightmare from start to finish. Their so-called 'professionals' showed up late, and it was clear they had no idea what they were doing. They left a mess in my home, damaged various items and the work they did complete was shoddy at best. The communication was atrocious. I would strongly advise anyone to avoid ServPro at all costs. They are unreliable, unprofessional, and will only make your situation worse. Their co-owner Rachel Rogers is as bad as the crews they dispatch.

My insurance company recommended them, while they did a good clean up they discarded stuff they were not supposed to per the insurance company, now they refuse to return my call. I am out $500, I would not recommend them to anybody.

We had an ice dam this winter and It caused a bunch of damage. They removed my sheet rock walls and flooring and after exposing so much mold also my ceiling. They did everything they said they would do. They were very professional and cleaned the whole area. We were very pleased with the job they did. We would definitely call them if we ever needed work again.

They claim to be 24/7 Emergency for water damage, etc. I’ve left 3 messages for emergency flooding in my basement. In 9 hrs, not a return phone call. After checking with neighbors since my messages, they all advise against ServPro.

Servpro came to our home to clean water that leaked under wood flooring. Once they explained procedure and began process my wife was not comfortable with process believing it would create mold. Right or wrong, she unhooked device and cancelled service immediately. They did not pick it up and charged for extra days, never explained cost and refused to allow my wife to dispute. I finally get involved, Asked for signed contract and they send me s contract under my name with a signature that is not mine. I never met these people. The charges were excessive, customer service horrible, snd no corporate support to file complaints. Stay away from this company.

Never again. The manager came out to take a look at the job and I never hear back, I ended up having to call them to find out when they planned to start the job. He said, "How about Friday," no time frame. Had to call Friday to see if they were coming, said, "Oh someone was supposed to call you." Never did. When they arrived there were 4 of them. I knew they would need to bring equipment inside so they kept the back door open. What I didn’t know was they left the door wide open letting flies and hot air in, they went outside on their lunch break and I had to go shut the door while they were in my carport eating. Left their water, soda bottles all over the place and an open sandwich that attracted all kinds of flies… 3 of the workers spent more time running upstairs to use my bathroom, and they couldn’t speak a word of English. They took off saying they would be back Monday to get the fans.

I got an estimate from ServPro. The next morning they wanted to bring a crew in at 7:00 a.m. when I stated I was getting another estimate, they simply stopped responding. I called, I sent emails, and nothing, I have mold and God only knows what else.

This company is so dishonest it is astonishing that all the insurance companies want to work with them. They prey on senior clients, like my dad, and the work quality is horrible. The hose going to the ice maker on my dad's refrigerator cracked and flooded his basement and did a lot of floor damage in a little bit of wall damage around the refrigerator. My 83 yr old father and I did more of the work than the Servpro crew did because it was taking months for them to come out and do anything. He turned in proof of that to the insurance company so that Servpro would not be paid for work they didn't do. And so he could be reimbursed for the items he purchased to do the work. They left the house in a dangerous condition with staples and nails sticking out of floors and walls where they tore up carpet and flooring. They just left ridiculous messes in every single area that they worked in, and we cleaned it up to make it safe for my dad to continue living in home.

Awesome crew responded immediately to flooded basement. Talked me through every step; both the guys at my property and the people on the phone. Helped me to understand how the insurance claim process will likely work and recommended reputable contractors to do the work. Office personnel hammered my insurance adjuster with phone calls and emails when they were dragging their feet. Overall a great experience.

So back in April, we had discovered a water leak that slowly dropped straight to the subfloor. Probably been going on for several months. All flooring including the floor joists were wet. Made a claim with my insurance company. They sent out ServPro from the Dallas, TX. Everything seemed legit seeing as how I didn’t know all the proper procedures. They came out May 26th and started their drying process. A month later they are still attempting to dry the subfloor out. We met with the owner and he advised all of our belongings will be stored in a climate control storage facility and they would remove all subfloor and carpet areas (bedrooms).

Well, we definitely got mostly a joke of a Restoration/"Renovation" team, (with a side of competence thanks to the Floor Guy, maybe 2 other Trim Guys, and their separate *Cleaners) - *which we demanded to have after the collective sham of renovations and messes that were left after his team's unprofessionally prepped & uncovered, 2 month long work storm. We have SO many photos and day by day documentation of the head scratching chuckleheaded incompetence, lumpy walls, lopsided door rehangs, unfinished ceiling fan installs and other non follow throughs.

Servpro attempted to shortchange us with the restoration work. After much haggling and complaining to our insurance the company 'boss' instructed their staff to perform the work they were REQUIRED to do according to the insurance adjustor specifications. Prospective consumers beware!