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ServPro Reviews
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Reviewed May 21, 2022
It took Servpro of Chattanooga/Cuthbertson Restoration 6 and one half months to complete our project which should have taken one month at the most according to two licensed inspectors. Very poor business.
Reviewed May 10, 2022
Christian and Jesse were timely, courteous not only with me as the customer but with each other. Christian tried to determine the nature of the stain in our carpet that I had tried to remove with no success. As my carpet dries it appears that he may have succeed it removing the mystery stain. A professional team, who showed concern for my property and time. They have earned my respect and I will definitely use their service again.
Reviewed April 18, 2022
These guys only care about getting your money and getting on to the next job, had me pay half up front to "secure" a start day which got pushed back multiple times. They wouldn't answer a phone call or ever let me know what was going on, took on more "emergency" jobs on the days they were supposed to be at my house and didn't let me know, told me they'd do a duct cleaning job when they were done with the mold and insulation removal but once they got done with the insulation told me they were too busy and to look somewhere else for the duct cleaning. They had no communication at all with us for any planning, were renting equipment from Menards that had issues, didn't have their own tools to fix the issues they had.
Was told multiple times they would call me back with a plan within the hour and wouldn't hear anything for days, they said they weren't getting my phone calls or voice-mails. But they could send me the bill in the mail no problem. Wouldn't recommend using these guys to anyone. Project manager was a nightmare to deal with. I went with these guys because I was told they would be there a few days after I called for the first time but it ended up taking 3 weeks. They got the job done well, it just took them forever and was a major hassle. Good luck.
Reviewed April 13, 2022
I had ServPro McKinney TX clean up after some water leaked into the house into several rooms. They estimated it would take between 3-5 days of 25 high speed fans and 2 dehumidifiers at a cost of $3000-$5000. It took exactly 3 days (72 hours) and I expected the cost to be about $3000, but the cost was almost $4000. Alexis at their office was quite stern and unbending about the cost--a bit rude. I will look elsewhere if I have water leak problems again.
Reviewed April 4, 2022
ServPro was hired to repair water damage from a leaking roof. They caused more damage than needed to be repaired. They didn't even do all work that they said was going to be done. Full ceilings were not resurfaced as quoted, only a minimal area and with a different paint sheen, so it's completely obvious where they touched. Same with the walls and baseboards. Walls were damaged from removing baseboards and never fixed. Paints don't match on walls. They never did mold removal and didn't reinsulate attic space where water damage was.
Broke the dishwasher seal and improperly reinstalled it. Broke the stove's gas line causing a leak and the gas to be turned off. Was without a stove for 3 days until that was repaired by ourselves. Didn't properly remove old laminate flooring before laying the cheap vinyl they sold us on. You can now feel all the imperfections right through the new floor. Poorly pained a room that didn't even need to be touched, all to compensate the overpriced quoted work they did. Every wall that was painted was done so with a different sheen of paint so all touch ups show. Paint on trim, ceiling, cabinets, door, and new floor.
We were left for 3 weeks with no floor and open walls and all of the material and equipment scattered around the house until they were able to come back out and complete the work. All of this while we were trying to live and function in our home. They sent one guy to do the entire job, and after 1 week of demolition we were told he wouldn't return for another 3 weeks to finish because they are currently understaffed, leaving us to live and function with the mess he created and the material and tools he left behind. I would never recommend this company and their shoddy work. Completely dissatisfied.
Reviewed March 23, 2022
The SERVPRO of Morton Grove/East Niles 7125 N Austin Ave Niles, IL 60714 sent by my insurance company to came to my rental property to do the work on 2/9/2022 and they cracked and chipped the ceramic tiles along the T-molding in my bathroom when either trying to remove the T-molding between the bathroom and the hardwood floor in the hallway or trying to cut out the hardwood floor in the hallway along the T-molding. The franchise owner denied his responsibility right away and was not even trying to find out what really happened when I made a complaint to SERVPRO. The photos that my tenant took before and after SERVPRO did the work show that it was SERVPRO damaged the ceramic tiles in the bathroom. The SERVPRO has done more damage at my property than helped.
Reviewed March 11, 2022
Do not call or talk to this company they are the most dishonest company that I have ever dealt with. My house burnt in November of 2020. The insurance company had us get in contact with Servpro of E. Clackamas. They came right over to the house and that is when the lies began, they told us that there would be 2 people working on the house all the time. But most of the time there was only one person. It was downhill from there. We were lied to all the time. They would not give a work schedule or an estimate of how much money they had spent until they were almost done, and then they informed us that we were $30,000.00 over the insurance amount. They had doubled the cost of items and added costs into the amount that I did not understand, and I was told that was if they had to come back and redo any work.
There were items like finish carpenter which there was no finish carpenter on site. The people that Servpro had on site had never done work like this. They installed doors, windows painted the walls and ceiling which they screwed up. I do not know anything about house painting, so I was depending on them to know what paint to use which they didn't. They did not know that you only use flat sheen on sloped ceilings. So, they repainted the ceiling 2 or 3 time before they were told to only use flat sheen paint worked on sloped ceilings. They installed 7 interior doors and all of them had something wrong with them, 2 of them had to be redone. They also installed 8 windows which 5 windows was reinstalled 2 times before they were correct and 2 only had to reinstalled 1 and only 1 window was OK.
We were out of our house until August of 2021. But when we moved back in, we could only use the master bedroom, which wasn't complete, the kitchen, and dining room. The rest of the house wasn't done enough that we could move into it. We lost out on deals for furniture because they would not tell us when we could move in totally. So here it is March the 11, 2022 and it is still not done, and they want us to pay for the poor work that has been done.
If all Servpro is like E. Clackamas don't use them, you will be sorry. Insurance companies need to stop recommending Servpro to the clients. Servpro inflates their cost by double which makes the insurance having to pay for the work that is done. If we had been able to get an outside contractor, we would have been able to stay within the insurance amount. But not being able to tell then when the house would be ready to rebuild, we were unable to do that. Again, all I can say DO NOT USE SERVPRO.
Reviewed March 1, 2022
The owner kept telling me that work crews were at my house working but each time he didn't tell the truth, nothing got done at all. When questioned about lack of service he quit the contract. The first day they took all my clothes, shoes and rugs. They were returned weeks after that filthy dirty. Beware of this company as they promised for a quick service but don't put out. I am now in a dirty unhealthy house with my pets looking for someone else to help me. They seem to have plenty of workers to come out to do that which profits them the most like delivery of air scrubbers and textile cleaning which happens immediately and then they leave you hanging. They also report to your insurance company about losses and minimize them so you don't get the money to replace all that you work for.
Reviewed Jan. 18, 2022
ServPro was contacted on or around 1/4, I believe, regarding an insurance claim for water damage in my basement due to sewage overflow from a neighbor's house. They were contacted to restore/repair damage in basement including floor tile, washer and dryer, bathroom vanity, walls, etc.. The project manager, Stephen **, quoted me around 10k ballpark to restore/repair items previously mentioned as well as mitigation, we spoke in person on 1/6, I believe, dates may be off.
On 1/11, we spoke again over the phone, he then quoted me around 11k in total just for mitigation, no repairs included for items mentioned above.. It appears the company is attempting to utilize 100% of insurance cap, which is 10k, for themselves and leave me with nothing for repairs.. I believe from experience, Stephen knew insurance cap would be 10k, thus quoted me that amount in person, then turned around and quoted me 11k over the phone, not including my repairs.. As stated before, it appears the company is attempting to take 10k for themselves, leave me with a damaged basement..
Reviewed Jan. 14, 2022
State Farm recommended this company when I had water damage from a leak. They told me I wouldn’t have to worry as State Farm would handle the bill. When all was said and done they paid me less than the bill and left me to handle it so I went through the bill with a fine tooth comb. Not only were all measurements off but about 10 or more sq ft, but they claimed they pulled up 36 sq feet of flooring and didn’t even pull up more than 1 sq ft. They cut all the way through sub flooring so we had to reinforce our floors, it deep gouges in the hall after pulling up tile, bent the frame in the drop ceiling, all costing us a lot of work and money. I do not recommend this company.
Reviewed Oct. 7, 2021
Complete rip off including property damage following dozens disputes over the phone and via email with company owner Joe Lillian during 5 months. Ended up with unauthorized credit card charge of thousands dollars!
Reviewed Sept. 26, 2021
Unprofessional service. Very bad service and bad communication. Paid for services not rendered. I paid the insurance but when the water heater broke they wouldn’t replace it. I would not recommend them to anyone.
Reviewed Sept. 22, 2021
DO NOT CALL SERVPRO. DO NOT TRUST THESE FOLKS and franchise owners. They have left our family in worse shape than the original small area of water damage. Untrained workers, brought in by untrained supervisor, leads to disasters and far more damage than you can imagine. They have left wet insulation, damaged appliances, granite tiles in our sink and garbage disposal, completely cutting our sub floors past joist, resulting in even further damages. They conducted an Asbestos test in a piece of linoleum left under the dishwasher. The results came back Positive, The following day a new supervisor and more untrained workers came into our home disrupted the entire flooring, including the positive patch of asbestosis. They failed to seal any and all of our cabinets, pantry, window, HVAC contaminated leaving everything covered in dust and debris.
Each day that passed, I called to let them know things were not going well here and we needed to have support, when they finally sent one of their lead estimators/contractors from their restoration company to look at the damage, he agreed something should be done and this should not have happened to our home. That was the last I heard from ServPro. While waiting on estimate from our contractor for repairs, in the span of 20 days, and after receiving monies from insurance, they will threaten you with a lien on your property for non payment. 20 DAYS! The entire process is NOT worth the corporate name. They closed shop, left town and are desperate. There is so much more that has transpired, but in short this corporation should stand by their word, regardless if these folks left town. IF a McDonald's franchise is sued, they are suing McDonalds and the franchise owner. This is no different.
Reviewed Sept. 5, 2021
This company was recommended by the adjuster for Farmers Ins. They came in and tore up carpet, tore off wallpaper and threw all the objects in the bathroom into the bathtub which put lots of little holes into the tub. They replaced the carpet. Put a seam in the carpet where it shouldn’t be. Left raw edges where they capped the stairs. Originally wanted us to pick from office type carpeting. Never did the walls that they were supposed to do. Replaced ceiling in kitchen but painted before dry and didn’t prime spots with Kilz. Note their back and the tape to seal the seams is coming off. Able to see a spot the whole way around the replaced dry wall.
There is more mold above the tub. The wall boards were never replaced and rotted along with being exposed to sewage. They never did anything with the walls after they tore off wallpaper which was also in the paperwork to be done. It was a mess. Nothing got done with complaints to their company or to Farmers Ins. Farmers has very misleading commercials and so does Servpro.
Reviewed Aug. 31, 2021
They bring in a lot of extra unneeded equipment, just to charge you more. Then they add a lot of extra charges to your bill for work they didn’t do, and supplies they didn’t get. You really have to watch, and know what they actually do compared to what they’re charging you for. They try to rip you off at every turn.
Reviewed July 29, 2021
Servpro came to my home for fire, soot and ash cleaning. The team was very professional and experienced. They were at my home for over a week and everyone was hard working and performed as a well trained team. Tom ** the manager, Dustin the team leader and team members Malisa, JP, Frank were all on time each day, work very hard to restore our home. Words cannot express how much we appreciate this team. This was a very extensive process and Tom, Dustin and the team really took away the stress of this job. I highly recommend Servpro!
Reviewed July 28, 2021
Was hired to rebuild after water damage. Contracted out but person in charge of team was not paying workers. Called Servpro numerous time to correct but did nothing. Was told to keep the remaining balance due which was around 1200 dollars but I paid more to complete. Since I hired Servpro, they were responsible for job not contractors. Don’t use this business. Period.
Reviewed June 12, 2021
After Belfor screwed up mitigating my water damage properly we got another company to come in which was ServPro. They were all amazing and helped us every step of the way. They made sure to be there any phone calls and questions we had. This company has amazing workers that are clean and respectful and they respect the home that they come into. I do not know where we would be without them. They made a miserable situation caused by another company less stressful and upsetting. They didn't complain about how hot it was in the house due to all the work, they just kept chugging along happily and cleaned up everything they did so it was safe for us to stay home. ServPro is amazing and I 100% recommend them to everyone!!!
Reviewed June 10, 2021
If doing business with Servpro DO NOT trust them. Get everything in writing from measurements, to colors, everything they are going to do right down to the products they are going to use. Better yet just stay away from them. Our homeowners insurance is through USAA subcontracted to Foremost. An insurance claim was initiated Jan. 14, 2021. Insurance agent handling claim is Robert ** in Grand Rapids, MI. Phone number **. Claim number **. A company was hired by our insurance to clean and repair damage. This company is Servpro, 651 Expressway Ct, Gaylord, MI 49735 Phone: (989) 705-2400. Servpro, **, arrived at our home and began work to assess, dry out and pack our belongings on January 16, 2021. We moved into temporary housing on February 10, 2021. After packing and drying was done our house sat for 7 weeks with absolutely no work being done. This was just the beginning of our problems.
Insulation that was removed and placed in back of truck blew all over north side of yard and onto neighbors property. Servpro did not clean that up, my neighbor and I did. Our master bath was painted the wrong color, Servpro fixed that. I found a weak spot in new subfloor, Servpro fixed that. On June 9, 2021 I went to my home as I do daily to feed chickens and Servpro workers were there beginning cabinet installation in kitchen. I told them to stop because all the cabinets were dark grey instead of the white they were supposed to be. I also noticed that new flooring in kitchen is not wall to wall as it was previously, it is only to where about two inches will be under cabinets. I previously spoke with painter about holes still in walls that were not patched prior to painting and was told they did not patch those because cabinets should cover them.
I had ceramic tile and wood laminate floors but chose to go with all vinyl to help get the job done sooner. I also chose cabinets they supposedly have in stock to help speed up the process but as I said previously they brought in the wrong color. I believe I heard one of the workers on the phone with ** say something about spray paint. If they are planning to paint cabinets this is not acceptable. I do not want grey cabinets painted white, I want white cabinets. I asked one of the workers what ** said when he called him and he said that all ** said was oh no, that's not good. I just spoke with ** the project manager with Servpro and he insists I said gray and that he has texts showing I said gray. I have all my texts with Servpro and not once did I say the word gray. We did a design with Pointe Cabinets and Design in Gaylord MI, my husband was there along with ** and the lady who works there. I called her and even she is lying and saying I said gray. She even commented that I said I wanted gray because of my dogs, this is not true!
In a four days this process will be at the five month mark. We could have had a new manufactured home installed in that amount of time and it probably would have cost less. I mentioned this to ** who agreed and said he wished they could do that but that Michigan puts so many restrictions on insurance companies their hand are tied.
Reviewed June 9, 2021
While out of town on vacation I had a pipe burst under a bathroom sink causing 10,976 gallons of water flood my home over a period of 3 days. Per my water provider I was losing 149 gallons an hour. To understand the amount is is equivalent to a 8ft deep 17 foot long swimming pool. When I returned home to find this at 10:45 at night I was devastated.
My insurance company immediately dispatched Servpro in Martinsville Virginia. They came in and immediately went to work. Explained everything to me and assured me that they would take care of everything and they did. This group of people were awesome! Professional!! Courteous!!!! They took the load of worry and stress off of my shoulders and made this horrific incident okay again. Over the course of a few days they removed all water, all moisture, all damaged material and items and I came back to a clean, DRY and odor free home! I highly recommend this kind group of individuals and I cannot say enough about the care and service I received!
Reviewed May 28, 2021
Called ServPro in St. Joseph, MO to extract water and put in dehumidifier. They did that ok then put in 30 x 50 basement 28 air movers without discussing cost, I am 74 yrs old on a fixed income. The total bill was $4,183.20. Insurance paid $2011. I now am questioning paying rest. Air movers for 3 days cost $2,362.08. I will pay for extraction and dehumidifiers. Looked on ServPro site and they said one air mover will do 300-400 ft. 28 air movers was too many for 1,500 sq ft. 5 or 6 would have been the better number. I talked to ServPro in St. Joseph and the man said he had a paper saying he could put in up to 30 air movers. Wonder who authorized that? I am the homeowner and I did not!
Reviewed April 24, 2021
They tell you it's for your safety- however they want to get you out of there as fast as they can so you don't remember what the hell you had. Then they swoop it up. They tell you they'll take jewelry over here and have it clean. The electronics go here and have it clean. This will be over here. Your documents will dry. They tell you that there's a place for everything and they're going to get it back to you like it never happened... That's exactly what happens like it never happened because they never do a damn thing.
Servpro I worked with claims that he doesn't know anything about that. What jewelry he says... What Electronics??? $30,000 worth of stereo/computer equipment- and a home theater? We didn't notice that when we were in here cleaning up... They promise they will get your things to the appropriate location and back to you within 36 hours... They lost my passport... And claimed they knew nothing about it... They took a lifetime worth of documents that they promised to attempt to dry out and get back to you and they don't have a record of it- because they don't want to deal with it! However they will not let you have it because then- if you become involved you become very aware of what they're doing.
I was promised that Servpro owned their own construction company that was going to come in and rebuild for me. They said that I'd be back in my home in 2 months. During those two months they never went back to my house. They never did anything. He's still sitting there empty... When I call them they claim it's because I haven't paid them?
They're supposed to get paid from the insurance company not me... Yet they called frantically you need to pay us you need to pay us... Like I'm some sort of low-hanging fruit like that they can take advantage of. Their attempt at gaslighting me did not work. I told him that poor planning on his part did not constitute an emergency on mine. They wanted $15,000 for a cleanup and another $25, 000 so they could buy cabinets... It's my fault that they haven't been in there to rebuild because I haven't paid my bill. This is so screwed up on so many levels I just stopped communicating.
Talk about a bunch of malignant narcissist all attempting to incite fear on the victim. They know that if you're damaged or broken enough from having lost everything that you will do exactly what they tell you to because you put your life in their hands. They made sure of that. 10 minutes after the fire was out that I had signed a document that said, "We will take care of everything... We are here for you and we will get you through this." Nothing could have been further from the truth.
There's a class action lawsuit where hundreds of thousands of people have stood in line to sue both Servpro and State Farm because they've teamed up and then they went one step further by telling you that they also have a handy dandy contracting company that's affiliated with them that doesn't exist... I read thousands and thousands of documents that people wrote about their experience with these fraudulent companies. They did get a settlement eventually, however shortly after they were fined and warned that committing another felony by teaming up together was not an option- they did so again. They actually teamed up again the three of them and are back at it. Apparently it was so lucrative that it doesn't matter how badly damaged their reputation is because people trust them when they've lost everything.
Google State Farm to see how good of an insurance company they are and your mouth will drop. By far and away they are the leading failure amongst insurance companies. I lost hundreds of thousands of dollars to this day that I'm aware of, and I'm willing to almost walk away from all of it just to get away from these people it's so toxic. If I have to live on food stamps and public housing then I'll do it because I'm never going to get anything from these people of any substance. As time goes on they become more and more abusive and neglectful...
I've called hundreds of attorneys and apparently this is a subspecialty- bad faith claims, that no one really is educated enough to take on. I'm not saying it's not lucrative, they just don't want to do it... It takes a lot of time and a lot of really powerful lawyers to pull off a successful class action lawsuit. You'd think since they're doing it again that the payout was so good the first time that the lawyers would be standing in line begging for you to come to them so that they could be a part of it... That's not the case they don't want to get involved... It's like no one cares that you exist.
The very people that you hope that are going to be on your team should a disaster strike are the people that rob you blind... It's the most insidious crap I've ever had the displeasure of experiencing. They charged $15,000 for this service- actually all they did was go in and steal my stuff and then charge me for the stealing... I got a $600 bill for the construction dumpster that they used to put all my belongings in so they could drive it away... Fabulous!!!
It seems that all the high dollar items are the ones they have no clue about. The exhaustive list of items that they say they documented are things like: six boxes of generic Jell-O... Three boxes of generic Kleenex from the dollar store. Hundreds of pages like this adding up to be nothing... They don't show you that before they charge the $15,000 though they want you to think that they've got everything handled and that it's all coming back to you nicely and neatly as soon as these other people that they've hired get their ** together. It's never their fault.
The reality is there was never a jeweler, there was never an electronics guy, there was never a document salvaging crew, there wasn't anything except a huge construction dumpster that was loaded with my entire life- that they took home to their families no doubt... It was only when I said I made a police report, and I called a lawyer, that my wedding ring all of a sudden turned up... Ironic isn't it?
Stay as far away from these malignant narcissists as possible... It wasn't losing everything in the fire that has worn me down, it is not 14 months of being immune compromised- and locked up because of a pandemic that his warn me down, it is the response to the loss- That is the loss. Turns out stuff is just stuff... People on the other hand, are monsters. The pandemic been lucrative for them. They blame everything on it must be the pandemic but the jeweler hasn't gotten back to me... If you're wondering- oh god this lady is crazy??? Just google State Farm and Servpro and read about what they have done to their victims... I don't believe in hell- but if there were a place called hell- oh there'd be a special front row seat for these people!!!
Reviewed March 28, 2021
Texas 2021 freeze storm busted the pipe at my home and the house flooded. Contacted Servpro. They provided a claim number and said someone will call you in 2-3 days, but... never called me back even after I called them multiple times. Terrible customer support.
Reviewed March 24, 2021
I had an appointment with them. It was a long waiting time because of the winter storm. They (Kat **) cancelled the appointment just before the appointment without telling any reason. I called their customer service and was transferred to someone in charge (David **), who said would get to the bottom of it and call me back. However, he never did. I followed up with emails and no reply, either.
Reviewed March 12, 2021
As part of the rebuild after a fire ServPro and their framer have charged me for work not performed and work done incorrectly that failed inspection and must be redone. I have been charged for 2 layers of subfloor when only 1 has been installed. Soffit vent installation was never done but I was charged for it. Windows were installed without flashings as per building code and must be redone. The caulking was only partially done for the windows and siding. I was charged for vinyl siding with rigid insulation but was given the cheapest 3 ply Hardie plank available, worth over $5000 less in material. Their foreman tells bald face lies, has raging fits and encouraged me to withhold the fact that my house had dry rot that needed repair from my insurance company.
Their office people are unable to provide documents for my bank even though the bank has tried to help them. I had to provide them myself. They have failed to contact contractors as a general contractor should and left me to do it. The result has been waiting lists that are unnecessary. Their framer Isidro ** gave me a card with a business license number that I am unable to verify, **.
Reviewed March 7, 2021
On 2/17/21 at 3 a.m. due to extreme freezing temperatures a pipe in our garage burst and pushed water under the wall into the indoor hallway. Within 30 minutes I called a local Oklahoma ServPro branch and many other "like" service companies. ServPro was the first to return my call. Due to the demand for service the local branch was supported by other branches.
While I remained on the waiting list for several other providers, ServPro was the first to notify me they were available. The crew that arrived (Kyle) was courteous and professional. They got busy and removed the carpet padding, set up drying equipment and took care of my mess. They worked around my work schedule and were able and very willing to answer all my questions. They were prompt to get the invoice to my insurance company which was less than they had originally quoted. ServPro provided all the service I needed before I ever got a call back from the other providers. I found them to be professional, honest and hardworking -- during a very stressful situation.
Reviewed Feb. 11, 2021
Had flood damage to 6 rooms. ServPro sent in 2 "kids" to do dirty work; remove insulation, drywall, flooring, etc. While the 2 kids were in my basement, they-the 2 kids went through many boxes (that had NO water damage, none!)) and stole MANY personal, sentimental items; many were gifts given to me, or items I purchased from over 35 yrs of homeownership. They had NO business going through these boxes but did so, while I was upstairs, in catastrophic shock from the flooding.
Their supervisor was not around to instruct them coincidentally. I brought this issue up (re: many items that disappeared) to the ServPro owners son, who then became very rude, very unprofessional & very belligerent with his words, say continued proof of ServPro immaturity. He was in total denial of any wrongdoing by his 2 kid employees. The supervisor showed up for maybe 15 minutes and left the 2 kids alone to do the dirty work. When I brought up this issue of my many missing items to the supervisor he said "I don't have time for this." I tried to file a police report but because all items stolen didn't have serial #'s (ie; TV's, electronics, guns, etc.) they couldn't help!
I want all my stuff back I told ServPro several times! Just because I don't live in a big ultra home I guess they consider my stuff as junk!! A few times I also requested that they send me the videos which would show the kids unloading all the debris into containers, but of course, NO response from ServPro! DO NOT USE SERVPRO Brighton MI or Highland, MI, you will regret it! I advised both my ins co's to not recommend ServPro as well. I trusted them to do catastrophic flood cleanup and they sent in 2 immature kids who ripped me off!!
Reviewed Feb. 8, 2021
After a disastrous house fire, the insurance company arranged for Servpro to stabilize and mitigate the building, and suggested we also hire them for reconstruction, which we did. This was a huge job, removing and replacing all the drywall, plaster, floor and much of the subfloor, electrical, plumbing, mechanical. Servpro took care of everything, hiring a general contractor who in turn brought in subs as needed. I found them helpful and communicative, staying in touch throughout the process and respecting our preferences in the numerous decisions necessary.
They were also constructive in dealing with cranky building inspectors. They also handled the cleaning of furniture, books, and some of the other contents. Recovering from a house fire is a miserable experience, but could have been much worse without their help. Note this review is for Servpro franchise #9347, based in Wheaton IL and encompassing several other Servpro operations in the state.
Reviewed Dec. 28, 2020
Thank you very much for introducing me up with Josh ** at SERVPRO, Paradise Valley AZ. I wish I had met him sooner. :) My plumber misdiagnosed the need for the hole in the building (there is no leak). I asked Josh if he had a recommendation for a second opinion and two days later a 2nd expert was at my house to confirm the estimated misdiagnosis and properly determine the problem.
Josh's communication has been superior. He and every member of his team have been friendly and responsive. I manage a sales team of over 100 and know how hard it is to get and keep good talent. In the future when I am asked for a contractor referral Josh ** and his team at Servpro will be my go to guys. Thank you for the intro and for making the choice to have him and his team helping us in the condo complex. Happy holidays!
Lori Cabrillo Square - Scottsdale AZ.
Reviewed Nov. 25, 2020
My house had water damage in two areas on May 5th. It is now November 24th (over 6 months) and my house is still not fixed. The mitigation team from Servpro was great. They were done in a timely manner. The restoration team has been a nightmare to work with. No one contacted me for at least two weeks after the restoration was completed. Then had to wait another 2 weeks for the lead contractor to come out just to look. Then I'm told they are behind, and it could be a few weeks before they get started. Keep in mind, it's not insurance holding them up. I have already received the insurance break down of what they will pay and a check for that amount. I even offered to pay what I had that day to get this started (at this point I had no stove, kitchen sink, or dishwasher). They also received the same information from the insurance company, but I had to send it again on June 10th because they claimed they didn't get it.
They finally send out some flooring people and cabinet people to get estimates. Then nothing for a month. They send their #2 guy that says he doesn't know anything the first guy did, and they basically have to start over. July 10th, I have to resend all the information the insurance has already sent them. Two weeks later, the #2 guy sends out new flooring and cabinet people to make new estimates. The flooring lady sets a date for me to come pick the flooring. Then I'm told, no, that has to wait because they have not sent her a budget. The #2 guy says it's not included in the insurance estimate. I resend it. My insurance lady resent it. It was on the original file the whole time. Nothing is being fixed this whole time.
By July 31st the #1 guy is back on the case and says they are behind. Then days later, I have to contact them again to ask what is going on (3 months into this mess). End of August, I reach out again. The only thing completed was some dry wall at this point. The bathroom is completely ripped up (no tub, shower, sink, toilet...nothing). My counter is being held up with 2 by 4s, no flooring at all in the kitchen. No one contacted me again until October 2 (a Friday) to go look at flooring. I go the very next day. At this point, I have already moved out of the house because despite their slowness, I have to continue my life. I have a co-worker house sitting, because I can't rent a torn up house. I have to give him some notice before I show up to look at the floors. The flooring company is closed Sunday. As soon as I can on Monday, I send them my flooring choices.
October 24th, the flooring lady apologizes for not getting back to me with the total cost (now over 5 months into this). After it's all finally settled, I pay the difference for an upgrade in flooring to be told it'll be a few weeks before they can start. It is now 11/24 still waiting on my house to be put back together. I'm paying two mortgages because I can't rent and not sure if it'll even be fixed by the end of the year.
I call to complain to be told that it's basically my fault for not moving fast enough on the flooring, I didn't complain sooner, and that I should have cancelled with them back in August if I was unhappy. What?? I was supposed to foresee how slow they'd be in August? Why would I assume that? And that's your answer to being ridiculously slow? It's the customer's fault for not complaining loudly enough sooner? They are overpriced, no negotiation, beyond slow, and gas-lighting customers for THEIR inadequacy. Would never recommend.
Reviewed Nov. 13, 2020
After an exceptionally bad snow, we had water and ice damage in our attic space. Our insurance company suggested we get someone out to dry everything out so we called ServPro to get a quote. The supervisor was supposed to call us back to talk to us but instead showed up to our door on a Saturday. They charged us for an after-hours trip when we did not request that. We didn't even receive a copy of the contract until after everything was complete and they had invoiced us. The communication during the entire fiasco was terrible and I let them know as we went along. They schedule in windows of time and didn't disclose that after 5 pm it's at an after-hour's rate! Terrible unethical company that takes advantage of people in need of help. They bet on the insurance companies picking up the bill without questioning anything.
Reviewed Aug. 19, 2020
I called the local office several times to discuss a few things. I was told by Mike they would complete my flood damage in 5 days and charge me 2300. They had to remove trim but carpet would be saved. All my trim was disposed of without my knowledge. Also they rolled up the carpet improperly and I had to rent a carpet stretcher to fix this. I was also overcharged 1000. It took over 2 weeks to finish my job. Why I was never told. I also complained to the President. No answer. Finally filed a complaint with my Attorney General. Hopefully I will get reimbursed.
Reviewed Aug. 16, 2020
Coping Tactics; cameras and recording devices, never leave your home when they are on the property, observe inventory, get copies of all, never let them haul off your stuff. Never get harassed into donating your labor to support the claim. These as a minimum will save you a lot of grief, tears and lost sleep. The loss of treasured family items are like a violation of your deceased loved ones (they did pay for two items, but the items are gone forever, then there are other items that are gone that one doesn't know about until you need them and they are not here anymore). Am a senior, but respect was off and on, they could be polite one moment and not so much the next. The bottom line, an ounce of prevention is worth a pound of cure, protect yourself even in the grief of the crisis, people are there to take advantage of you, and they will. This is the result of a claim this year, learn from my pain, grief and loss, wish somebody would have warned me.
Reviewed Aug. 14, 2020
Employees do not understand how to clean, even being asked to go back & do the job again. And then again! Pathetic, lackadaisical, work ethic. Did not have their own equipment & made too many excuses. Even their dress code was juvenile.
Reviewed Aug. 1, 2020
The people who came were very nice. They were cleaning up a kitchen mess. They did not do what they said they would do. It was very unprofessional. My house smelled worse after they left. I spent 2 days cleaning the mess they left behind. The worst part was I trusted them. They tore off (with a crowbar) moulding that is old and irreplaceable. I was in tears. I would never want anyone to experience ServPro.
Reviewed July 18, 2020
The guy who put together a quote for me has had it for 3 weeks and will not communicate with my insurance or send it to me. I can't understand why, this makes no sense. He's holding up my entire claim. Last time I talked to him he hung up on me after telling me a more important thing had come up and that he didn't owe me an explanation. This has been a horrible experience that has made a bad experience even worse.
Reviewed June 24, 2020
Mine was a smallish job, a bathtub flood in a 2 bedroom duplex. While the mitigation and tear down phases went very well, when the job was handed off to the restoration crew it all fell apart. First of all, the way they have compartmentalized their functional arms seems disjointed and led to some communication snafus. Secondly, the estimator and lead for their restoration effort was completely disinterested and incompetent. After 2 weeks of no start, I was told the hang up was tile: no longer available at Lowe's. So I picked a reasonable substitute via email that would take a week to come in.
In the meanwhile, I presumed carpet, wall board and subfloor could start. Alas, not so. The estimator could not locate any contractors and could not start for another 3 weeks out. My tenant at this point had been out of her home for nearly a month. I went to Lowe's and found the exact tile in stock and bought it. Fired Servpro and hired another company who said they could do the job within a week. Frankly, I don't think Servpro cared. I was lied to again and again until the relationship became dysfunctional. End of story.
Reviewed June 20, 2020
We had a small condo fire, we were told it will be like a good spring cleaning when you come home. Not even close, I had complaint after complaint from neighbors of the music being so loud, they were outside smoking every hour. They broke my China, shoved everything including collectibles all in boxes that could not be moved by adult men. My alcohol was drank, nothing was cleaned. I spent days and days cleaning up their mess they made and when I complained all I got was sorry, the girl quit and didn’t care she was on the last of her notice. What about the other people with her. I am considering a lawsuit at this point seriously. I went to turn my Bose radio on and they had it up so loud it cracked and popped. I am so angry after already dealing with a fire and all the crap I went through this is the last thing I needed. Find someone professional because they are not. I live in the Scarborough Maine area so stay away from them.
Reviewed May 29, 2020
It took about a month to get an estimate for the cleaning after someone came out to view the home. When the cleaners came to do the cleaning, I was not able to be home. One of them moved my bag and broke the handle off my purse. They hid it in the corner instead of saying something. $2,000 later, I still have soot hanging on the ceiling of my bathroom and hallway.
Reviewed May 23, 2020
This company not only damaged furniture (dropped a mahogany desk over a upstairs landing) had to replace flooring they put down as it all popped up, took things from our home (they refused to return them unless we signed their release paper). Dragged the project on for almost 3 years. Would leave our job to do work elsewhere as our insurance company had paid them in full at the beginning, so they would take on other new jobs, leaving ours unfinished. Stole items from kitchen cabinets. When we returned to our home all the items from our kitchen (dishes, glassware) were gone. Broke items (Waterford crystal).
Another was a mirror that was handed down in our family for generations. They took pieces of the mirror with the promise that they would find someone to repair it. It had etching on it. When we asked for the return of the pieces so we could find someone to repair the mirror, they declined the return. The same was for our brass sconces from the entryway to our home.
They removed our Mahogany desk without our permission when we were gone and refused to return it. There was nothing wrong with the desk. The desk was part of a 3 piece set and they said they planned on replacing all 3 pieces. We got a quote from where we purchased the exact set and submitted it. They never acknowledged it. We finally told them we would be happy with just the return of the desk they took and also the return of our glass mirror pieces and the brass sconces. We got an email back saying that nothing would be returned unless we signed their release paper. Isn't this a form of blackmail? I have all emails along with documentation. The job was handled very unprofessionally. When one of the managers wanted to know if the Port-a-Potty's had been picked up he emailed my wife "has anyone picked up the ** yet?" My wife tried very hard to work along with these people with praise whenever possible.
Please, please beware if you are thinking of taking the chance of hiring this company. My wife and I are senior citizens and myself am a retired Veteran of 25 yrs in the USMC. Our health is not good and this company knew it. They drag the repair of our home for almost 3 years as they had already been paid by our insurance company. This has been one of the worst experiences of a lifetime. We came to Florida to retire and enjoy the golden years but came to this disaster instead. Please email me if you wish for any documentation.
Reviewed May 22, 2020
Very pleased! The team (headed by Brandon) were all very polite and professional, assisted each other as needed. Very stained room looks brand new! I look forward to working with you again in late Fall! Price is on point!
Reviewed April 27, 2020
In late June of 2019 we had storm damage to the roof and outer wall of our house. I called ServPro. They came out the next day and put a tarp on the roof. The next day it rained and it leaked like a sieve. I called Servpro. They said they would have someone come out. They never showed. After calling them five more times that week a guy from Servpro called and asked what the problem was. I told him that the tarp they put on was leaking very bad doing more damage to the inside of the house. He said he would be out within an hour. He never showed.
After getting a contractor to come out and re tarp the roof the guy from Servpro called me and said that we owed them $2,500 for them putting the tarp on. I told him there was no way I was paying that that because the tarp leaked. It cost me another $2,000 in damages to the floors and walls on the inside of the house. Never got a bill or heard from them until almost a year later they sent me a bill for $687. I don't know what's going on with this company but it will be a cold day in hell before I pay them a penny.
Reviewed April 23, 2020
Our house flooded, and our insurance hired Servpro to pack up our stuff and then to move it back in. They assured me that they would take detailed pictures and put everything back where they had found it. They completely failed. Several of my kitchen cabinets and drawers were left completely empty. The drawer and cabinet liners were missing. Nothing was put back where it belonged, and I am pregnant having to completely do their job. When I asked them about some empty cabinets, they told me that I would be the one to unpack that stuff. Our entire closet was wrong, along with our master bathroom. I am so disappointed, and after having my husband call to complain, they didn’t seem to want to make it right.
Reviewed April 17, 2020
I contacted ServPro 2 weeks ago requesting quotes on residential and commercial properties I need disinfected. As of yet only a callback to confirm sq footage and address of locations which were supplied in my original email. This appears to be another failure of basic commonsense business practice in America by inept corporations. Don't expect professionalism or competence from them. Why would you trust a company that can't handle a simple quote to safeguard your family or tenants? You wouldn't.
Reviewed April 3, 2020
Broke my closet door and refused to pay. Drove on my grass and neighbor's grass. Refused to give credit for tile and paint work I did. Sent an invoice for $6400 3 weeks later & threatened a lien when questioned.
Reviewed March 22, 2020
I had wind and rain damage from a storm and sections of my metal roof were folded back and ServPro sent men to cover roof with a tarp. Rain and snow didn't allow repair for about a month and every big wind blew tarp off. I called servpro each time and no one answered except once so I left messages and a few times they sent men to straighten cover and next wind blew it off and one time they sent 3 men in a car with no equipment and couldn't get on house so they left and didn't return. The tarp was in place about 10% of the time causing further damage and even so they charged full price for tarp use.
Reviewed March 13, 2020
I had water leak, Called local ServPro guy. He came. Gave me his card and told me he will charge $5000 to insurance for this work and he started his work. I signed contract on his phone and he told me I will get copy in email. After several complain he send me copy of contract and It was in different company name not Servpro. I called him and he explain me, "Don't worry. It's same company." When my insurance denied my claim he threaten me to send invoice to collection agency and put lien on my house. As per my experience Servpro hire scammer and dishonest people. I will never recommend Servpro to anyone.
Reviewed March 5, 2020
Our insurance company has ServPro come to our home after a fire that destroyed our home and killed our special needs daughter! The house and everything in it were deemed to be unsalvageable! The only part left was the basement. There was water but it drained on its own! They charged me $18,000.00! and my insurance Company paid them out of my content money! I would never hire this company! We were unaware of the services they provide or how much it would cost! Hire local people and save yourself thousands of dollars!
Reviewed Jan. 31, 2020
Do no let ServPro of East Dayton do any of the work you need done when it comes to restoration. Our insurance company hired them and they did a terrible job. We asked that nothing was disposed of unless we gave the ok. They disposed of all kinds of things that cannot be replaced that could have been cleaned and preserved. Items were broken like a Barrister shelf, my mother's china, keepsakes and many other items. They lied, cheated, overcharged and in general did not do what they were hired for. They charged insurance good monies for projects that were not complete.
We were told everything would come back clean and ready to be put into our home. I have photos of items that they did not touch and came back with ash all over them. I am heartbroken over items that I cannot replace. I just spent 2 hours searching the internet for a western shadow lamp shade. One is not to be found. In the end this company simply does not care. They are thoughtless and ripoffs. Tanner, the manager over all of this is was disrespectful, lazy and gave the impression of I do not care about you, your problems or your items. I know that we are blessed because we did not lose everything like others have. That is beside the point. If you hire someone to do a job they should be respectful, caring and do the job they are hired to do. Servpro did not do this. I have nothing nice to say about them or the crew's boss.
Reviewed Jan. 30, 2020
We had our Basement flood. Worse experience of my life. I’m so mad. They had brought people in to go through all of our belongings. We had stuff in plastic totes, boxes and open crates. We moved and we had stuff organized in different spots. A set of going through stuff and boxing what needed to be boxed and gone through stuff labeled what area it was in and boxed it neatly. Now they boxed so messy. Stuff just thrown in boxes and yes even wet stuff was thrown in boxes that I’m still going through. The plastic totes that were boxed with mine and my son's stuff neatly that water couldn’t even touch being in a plastic tote they had gone through all that stuff and threw in boxes. Nothing is neat.
Then they would put all this heavy wooden silver wear on top of fragile stuff at the bottom of box stuff that was not broken is broken. All my son's big toys that doesn’t break apart easy that was left together they took apart and parts thrown everywhere. We are still going through stuff and I’m so disappointed and heartbroken that a company you pay for to take care and treat your stuff like it was their own did not. Sentimental stuff that was packed in plastic tote is now thrown in boxes and half the stuff is broke. It’s a shame a company has people that works like this.
When they had it boxed and out in containers they tried bringing the stuff back in without even scrubbing and cleaning. There was mold still on walls and in cracks. Bringing furniture back in with mold before cleaning was wrong. We have gone round and round. Just a clear warning. Do research before hiring a company to take care of your belongings and make sure you watch every little thing they do. I could keep going on and on but I think y’all get the picture. We also didn’t get to see everything they threw away like they said we would so also a lot of sentimental stuff was probably trashed. They broke so much stuff that was not even broken before. Careless people.
Reviewed Jan. 28, 2020
I had a break in a plumbing line upstairs in a 2 story Cape while the house was under construction due to poor installation of pex connectors by my plumber. Called the local ServPro dealer in Belfast, Maine to extract the water in the downstairs, which had already been substantially sweep up and out of the house. No fewer than 5 people showed up to haul out equipment. I left the home only to return an hour or so later to find just one person extracting water.
I later found out that the local owner made the unilateral decision without consulting myself not to extract water remaining upstairs on the exposed Advantech subflooring, which later froze that day and turned into a skating rink. Then to top off this substandard experience, they charged my credit card $ 150 for "cleaning their equipment". I told them I would dispute the entire bill if they didn't remove that ridiculous charge. The quality of the personnel sent was questionable right from the start. They looked like your typical high school dropouts or ones that barely graduated and extracting water was their lifelong ambition.
Reviewed Jan. 7, 2020
Please make sure to check if they are a preferred contractor of your insurance company before using them! My experience with this company has been deceitful and horrendous. My upstairs bathroom flooded and leaked down to my kitchen and living room. I panic and called ServPro who seems very willingly to help. They informed me they worked with Liberty Mutual before so I trusted both parties that I was in good hand. I proceeded with ServPro after receiving authorization from my insurance. Confident that pricing was going to be settled between ServPro and Liberty Mutual since I informed them both that I would like all cost to be covered by my insurance. I was kept out of the loop with pricing from both parties until work was completed.
Little did I know that ServPro did not share their pricing fee with the insurance company. I signed a blank authorization form for them to begin the work with the understanding from their technician and company that they will be within the insurance pricing parameter. This was not the case. I am slapped with a large remaining balance blindsided. They are now threatening to file small claims and put a lien on my home. This is very unethical. Pricing should have been discussed and agreed before any work is conducted. Pricing should have been disclosed! If you have pride in your company and is doing what is right, why did you not disclose your pricing structure knowing it was different then what the insurance will pay out since you’ve worked with them before?
Reviewed Jan. 6, 2020
Well me and my family recently went through a house fire at our home we rent that was due to an electrical issue with the microwave. After this happened our landlord and this company told us everything in the entire home needed moved into two rooms so they could clean up. We did just that, moved it all into a side room that didn’t get affected by the fire, and a large bathroom.
Days later after living in a hotel with our two teenage sons and two dogs, we returned to the property to start packing our items into boxes and realized A LOT OF WEIRD THINGS! Our property was touched and moved. 4 flat screen TVs were stolen, a complete cabinet with my wife’s unopened makeup about 3000 dollars worth of things that were unopened that she sells online were stolen, and our wedding rings (both of them being our grandmothers) were stolen as well! Now only this company and our landlord had the combination to the lock on our door to get in so.... in one of our weakest moments....someone decided to screw us even more and steal from us!!! Take this info as you will but I had to share it. Now I know each company is different but in Lititz, PA they are shady.
Reviewed Jan. 2, 2020
BEWARE. They are SCAMMERS. What was already a stressful time in my life having to leave my home Servpro made it a hundred times more stressful. They are very unprofessional. They will charge up the bill without telling you what they are doing in your own house. I have hundreds of emails going back and forth with the owner Dion and his unprofessional nasty sister that runs the office Julie. They put charges on their invoices for services never performed. I had to go through the whole invoice and send them 5 pages of services listed that they never did. A 2 week job turned into a nightmare that took them over 2 months to finish. I have never ever dealt with such an unprofessional company.
After they acknowledged discrepancies on their invoice and I had to hold their payment from the insurance company until they send a revised one those scammers put a lien on the house for nonpayment meanwhile I was asking for over 2 weeks for a revised invoice and supporting invoices that they didn't want to send over. The reason they didn't want to send it over is because they are SCAMMERS charging for services never performed and the only way they were able to do this lien (online) was because they have their company in other states. Again they are scammers. Their lien held no weight in NYC. They are a nightmare. I have emails backing up everything. I am warning people save yourself the stress from these scammers. You will regret hiring this company. The only reason they are acknowledged is because the owner Dion goes to natural disaster sites. Not because of their work here.
Please save yourself the headache and stress. Also, they will damage your personal property and make it seem like they are not liable you have to fight them to replace your damaged property. Did I almost forget they will charge for triple the machines that they had at your property. Good thing I always took pictures and the scammers had no choice but to acknowledge that they put that in as a "mistake". It wasn't a mistake. It's them trying to get over as with all the other "mistakes" for services never performed. This doesn't even sum up the nightmare I have dealt with this company. I stopped communicating with them over the phone and have everything in emails because they are liars and scammers. They don't follow state guidelines and their workers aren't licensed. I have proof of all my claims.
Reviewed Dec. 3, 2019
In May 2019, our home was struck by lightning causing a significant attic fire. We ended with fire, smoke, water and 14+ inches of rain pouring in that night. We had no idea where to start. The unthinkable had just occurred and we were devastated. To top it off, the whole area surrounding us flooded majorly that night. My insurance agent reached out to Servpro of West Fort Bend County to assist. The owner was onsite the very next day to explain how everything works. I was probably irritating by all the questions I had but he happily answered every one of them.
The next 6 days everything salvageable was packed up to be cleaned. There is NO way we could have done it on our own... not physically, mentally or emotionally. Lettie was the lead on our packout along with several others. These angels spent days inventorying everything. We may have been pack rats at that time lol. After our items were removed and the next crew came in to remove sheetrock, carpet, insulation and remediate the dwelling Everyone did great and did exactly what they are supposed to do!
Nearly 7 months later, our home is done and servpro returned our salvaged items. Sure... some things are not perfect but I'm amazed by many items they were able to properly clean. It is MY job to work with the insurance adjuster over a few thing to be added to the contents losses. It was our job to monitor the work as it was completed and ask questions. I believe some reviews here are unfair to Servpro as some complaints are not their job to do. As much as we all wish we lived in a fantasy world where insurance just does what is just and right, that's not reality! Property owners should be accountable as well. This is why I chose to share our experience. Servpro has been an absolute blessing in one of the hardest years of our lives!
Reviewed Dec. 1, 2019
We were selling our oceanfront condo and buyer's inspector determined an interior oceanfront bedroom wall and ceiling had water damage from the floor above. Our real estate agent contacted ServPro to assess the repair. ServPro provided a very reasonable quote for the repair and we authorized the work. ServPro determined the exterior ocean side flashing was failing and the HOA authorized appropriate repair by their contractor.
Once exterior repairs were completed the ServPro team treated exposed interior wall area to prevent mold, replaced all damaged interior wood, installed new sheetrock, reinstalled crown molding, finish painted wall and cleaned up all debris including vacuuming the floor in time to meet an aggressive closing date set by buyer. Entire project (including repairs by HOA contractor) was completed in less than three weeks. ServPro held to their original quoted price even though altering their work plan to meet the accelerated closing date. Our sincere thanks to the entire ServPro team for getting the job done and done right.
Reviewed Nov. 22, 2019
I had a rental property Catch Fire last year. Servpro of Rogers County, in Collinsville Oklahoma was at the scene of the fire. Franchise owner told me "that after he was done with the job, it would be as if the fire and water damage never happened. And contractors could immediately go in and start remodeling." Charge me $8,011.79. Half the job was never completed. Was charged for cleaning popcorn ceiling several hundred dollars. You can't clean popcorn ceiling. He has refused to come back in and complete the job correctly. I have talked to Greg **, Kevin **, John **. All three are some form of management team.
I have filed a formal complaint with the franchise Corp. Their response to the complaint, "all complaints of quality work, completion of work, must be handled with the franchise owner." I would explain the franchise owner is refusing to complete the work, return calls and text messages. Their reply again was, "you have to handle all the complaints with the franchise owner."
Not going to find out Servpro Rogers County has closed the doors. And the owner has opened up a ** dispensary. I know there are some positive reviews here. But after reading my nightmare that I'm having with Servpro Corporation and Servpro of Rogers County, are you really willing the chance which Servpro shows up. The positive reviews Servpro or the negative review Servpro. For me I will never use any Servpro. It's not worth the Gamble. SERVPRO S U C K S. They do not stand behind quality workmanship of their franchise owners. Save yourself some grief, consider calling Burggraf restoration, ServiceMaster anybody but any Servpro Corporation. Good luck because you're going to need it. DON'T RISK IT.
Reviewed Nov. 18, 2019
Let me start by saying, don’t expect ServPro corporate to help out if you have trouble with one of their franchises. We have had major issues with ServPro of Bath and called corporate for help. They said they could do nothing. The franchise have to decide everything for themselves. Corporate also repeatedly promised someone would call to discuss the problems with us. We never received a call. First, we chose ServPro because of its reputation. We foolishly believed we could leave our home open to the people they hired with no worry that anything bad would happen. That did not happen. We left the door to our apartment open so the employees could clean out the landing area after hiring them on September 14th.
When we returned to the house on September 21st, our neighbor informed us that work on the house had started on Friday, September 20th, not Tuesday, September 17th, as we were told it would. We also discovered someone had gone through every drawer, closet and cabinet. They drank the remainder of two bottles of rum and took an unopened bottle of wine. They stole a stainless steel beer koozy and a stainless steel wine cup that held sentimental value as they were gifts.
We informed the site managers of the thefts. Within an hour, one of the employees got out of his vehicle with the beer koozy in his hand and returned it to us. We told the site managers we wanted the landing in the apartment area cleaned out before we left for our Virginia home on Sunday. They sent people in, who took up the floor and part of one wall. At that point they told us the job in that area was complete. We locked the door and left for Virginia at that point, believing no one would be allowed in that part of the house again, as we informed the people in charge of the site what had occurred.
The next Saturday, September 28th, we returned to Ocracoke to find the door had been unlocked and someone had been in the apartment again. This time a pair of speakers were missing along with some canned goods. The restroom had been used as well and, as the water had been shut off, a mess was left behind. There was also a cap with “Florida” left in the middle of the room. At that point we filed a burglary report with the Ocracoke sheriff’s department.
We then asked for a meeting with the franchise owner, which we had on October 3rd. At that meeting he told us he took full responsibility for what happened in our home. He shared with us he hired this work crew over the phone, sight unseen and sent them to our home with no ServPro employee supervising them, which is what should have happened, according to him. At the end of the meeting he stated, "obviously, we will do whatever you want.” We took a week to think this over, during which time, we did not hear from him.
On October 12th, we met with a contractor that was willing to restore our home. He informed us he would not start the rebuilding as there was more cleaning up to do. 80% of the underpinning and insulation under the house was not removed by Servpro, and was holding moisture and mold. There were five more walls to tear out, one of which has visible mold. There was another sub floor that needs to be removed that was holding moisture. Also, there were doors that were not removed, as well as two baseboard heaters and a central vac not remove, even though the baseboard heaters and doors were removed from the rest of the house. If we had been unable to return to the house for a month or two for whatever reason, and it was left in this condition, with us believing it was dry and mold free, what would its condition have been then?
At our first meeting ServPro, the franchise owner quoted us a price of between $18,000.00 and $23,000.00 to complete the work. Although we never received a written estimate, we took this as a verbal agreement. On October 13th he told us the total invoice came to $46,000.00. How did the price double? After the experience, we will never consider hiring any ServPro for any reason nor would we recommend them to anyone. From the thefts and burglary to the poorly done and unfinished job, I can say this is the worst experience with a nationally known company we have ever had.
Reviewed Nov. 12, 2019
My house caught fire on one end of the house. It burned my sun room and some siding and a few Windows. While the house was still on fire, Servpro showed up. 3 of them actually. Eventually, after the smoke cleared, literally, and include think, we spent some time and it felt like a good option, water and smoke damage was the big problem.
1) They said they'd move it out, get it cleaned, return it when I was ready up to a year. Well, they did that, and more. My house was 1400 sq ft, which is relevant. My main living room wall contained 150 or so books, some almost 100 yrs old, all returned like nothing had ever happened. Same with the art work, my curtains. Everything in the living room except for my 4 piece furniture set, and my 65" plasma tv, that happen to be between those big book shelves, and mounted 6 feet above the brick fireplace... They returned my bedding, but no bed. My clothes, but no dresser. My table with no chairs. They claimed to document everything, and simply didn't. All of which on the second floor on the opposite end of the house.
2) They recommend I work with green construction, some subsidy I don't know...but like I said, sun room was torch, few siding and walls needed rebuilding. They tells me, "We're going to wash everything best we can. Just clean its really good. Maybe twice if we have to." Went back there a month later and the house is down to the frame. The entire house. Just frame.
3) We work with a great insurance adjuster to help you through the process, and get you more money. They took me out for lunch and everything. Week later, ok, we made the deal, sign these checks, and we're good to go. Awesome news. Week later, no money. I was supposed to get some for you know, hotel, new clothes, whatever. Call the bank, all the checks cleared. Except 1. I won't say how much, but it was enough to buy a new house. The checks cleared yet are somehow missing. Now I still can't get in touch with anyone. I did not know most of these people are out for lunch at 11 on Monday, unless it's Tuesday, then it's 2. Or Friday its 1230. You get it. For some reason they're sick all the time, and on vacation. Avoid.
Reviewed Oct. 24, 2019
I had an inspector notice a leak around the toilet. I called ServPro, they were very nice and polite. I know why now. They kept telling me the damage was around the toilet, even after the tile and cement board was taken up. They placed the blower under the house and in the bathroom for three days. After that they said it was all dried. I didnt like the wood being brittle in front of the tub and a hole in front of the tub, the size of a softball. I had some people come over and help get the tub out. And guess what we found? There was a 1 x 4 board there to brace the tub and that board was soak. This was found after the claim to the insurance company was filed.
I contact servpro and I have not heard back from them. There are 2 things, either the meter wasn't working or they didn't want to take the tub out. The tub was one that was a shell, that had the roof, sides and tub all in one and was fiberglass. And it was a hassle to get out. I tend to believe that they are good at being friendly and not wanting the difficult and hassle work to do. The tub had to be cut in four sections to be removed, it was a very dusty job. Now, I'm not only out of my deductible on my home insurance, but, the extra expense of having the floor and tub replaced with my insurance. The whole time that the guys that came, kept assuring, that nothing was under tub, that it was toilet and the water ran down. This tub was 40 years old and fiberglass, it appears that it could have had a crack in it.
I would like to make a suggest, go with your gut and do not, do not, fill out their comments until ALL the work is done. I thought they were very friendly and had the equipment and experience to know better than me. WRONG!!!!! I thank God, that I did not want to leave the plywood like it was and decided to tear out the tub. Otherwise the joist would eventually have decayed and it would have been a bigger expense in the long run. I called three days ago to report this and I'm still waiting on a return call back.
Reviewed Oct. 21, 2019
We needed a small amount of mold taken care of at my mother's home after she passed. On the day they were to show up the girl at the office called saying we needed to pay $1800.00 before they even showed up. When we said that was backwards she threatened to turn the crew around!!! After some discussion she went down to $1450.00. This is without any work actually done!! We’re over a barrel because closing on the house is just a week away!! Earlier on we tried to get another quote from another company and it turned out to be Servpro again under another name!! Monopoly!! I’m going to report them to the state attorney general.
Reviewed Oct. 10, 2019
We contracted ServPro to steam clean our commercial kitchen. THIS entailed moving equipment to reach difficult areas. As the job went on the company wanted to quit halfway through and leave the uncleaned surfaces and walls dirty. It was difficult to reach. Fortunately my partner intervened and literally worked to finish the job for three hours. She did the most difficult part. The next day we discussed a revision on the bill. The initial bill was in excess of $1550 dollars for basically 6 hours of an incomplete job. All was to be cleaned and extracted. It was not.
Reviewed Sept. 20, 2019
Stay away from ServPro - they are awful. After a snow storm, lost power and sump pump failing, there was flooding in the basement and they were supposedly reputable... 2 guys showed up, unable to give us a price. And they were there for less than 2 hours during which they could not remove the water. That same week we received a bill for $1900. I wish I could make over $900 an hour. In addition they quoted areas we cleaned up which were not even touched such as the bathroom in the basement that had ZERO water in it at all.
After power was restored we asked for a quote to remove carpeting and dry out our basement which is less than 2000 sq ft - they quote a price of $10k and to leave it raw/undone as well as stating there could be mold and trying to escalate things. Of course we declined and found a much better co that cost 1/2 that amount, and they actually tested for mold of which there was zero since it was 15 degrees out at the time and only 48 hours after the storm..which is not enough time or the conditions for mold to grow anywhere.
Anyhow we told them the price was ridiculous and they said they would review and get back to us. They responded several months later that their accounts payable person was away from the office and would advise.. then nothing. Flash forward to more than a year later we just receive a letter demanding payment with NO bill and stating an even more inflated amount that "includes interest" with no base amount mentioned or invoice and threatening to damage our credit and threats of a lawsuit and legal fees - I don't know who is doing the creative accounting over there or thinks they are a legal genius, but this company should be shut down for unlawful business practices and false statements as well as price gouging during a storm, and clearly zero documentation of their hourly costs and work. AVOID THEM AT ALL COSTS.
Reviewed Sept. 18, 2019
I had a small amount of mold in a bedroom due to water damage from a roof leak. I want to say Thank you to Mike, Melissa, and Kenney for their professionalism in getting this small job done in such a timely matter. The carpenter and painter did an excellent job as well. Very pleased.
Reviewed Sept. 14, 2019
After their "restoration" we noticed jewelry, old collectible coins, several bottles of expensive cologne and a lot of broken pictures and collection pieces. Don't trust them, they gave me bad advice and I didn't even want them, my insurance company did. They caused 3500.00 damage to my old apartment, they just tore shelves off the wall and my roommate had her Mothers Wedding ring go missing, which was also her Grandmothers and her grandmother's mother. How do we replace the unreplaceable.
Reviewed Sept. 10, 2019
I'd like to thank Ando, Tony, Marcos and Mario for the very professional way they handled the water damage situation in my house. Great job. 5 stars. They did what was necessary for a full and complete remediation. Thank you as well to Wanda in the office. Jay ** Woodland Hills.
Reviewed Sept. 6, 2019
I wish I had an option to select 0 stars for this company. Do not waste your time with this company, Servpro of Northwest Cincinnati. See other 1 star reviews. Their fangs came out when something went wrong. This company was very nice and friendly during their water mitigation process but completely different when there were issues with their work.
For my aunt's house water flooding mitigation, they finished their job and left the basement wood frames wet which then caused severe warping on the wooden panels throughout her entire 400 sq ft basement. Servpro blamed the company that had finished up my basement and continued their no fault stance. The company that finished my basement stated that Servpro was completely at fault as they did not dry up the wood frames properly. Now there is also mold growing in her basement. So I spent over $200 of MY OWN MONEY to get an independent assessment and it clearly pointed out that Servpro did not properly dry up the wood frames and was at fault for causing severe warping to the wood panels. Even with this independent assessment, Servpro denied their wrong doing and would not own up to replacing my wood panels.
Oh by the way, this took over 2 months as they took their time to assess and only assessed under pressure from my insurance agent. In the meantime, my aunt is waiting for resolution before she can put her house back on the market for sale. Complete disregard for their customer's well being. No way to run an operation. This has been an awful 2 months trying to help my aunt. As Servpro will not own up to their fault, I will be pursuing legal actions although it will be very costly for my aunt. Hope this post helps. Do not go with Servpro unless you enjoy pulling your hair out.
Among many examples of not admitting fault, this one is the best. You will get a good laugh out of this one. My aunt's basement has wood frames (6 to 8) in the middle of her basement that separates the living and storage areas. Servpro's top supervisor came out to assess with me there as well. He measured those wood frames for wetness and showed dryness at the base of the wood frames and wet near the water line marked with water stain. His conclusion was that there could have been additional water damage that could have caused wetness in the middle of the wood and not at the base of the wood. WOW!!! I know I am not a mitigation professional but my common sense tells me that it would be nearly impossible to have wet wood in the middle of the wood frame when it's dry at the base. I did not realize that water can float in air and damage just the middle of the wood with flood water stain and not cause wetness at the bottom.