SERVPRO Reviews

Next day had fans, ozones, and dehumidifiers to start drying it out. By day 4 they had already taken out every single one and didn't come back for weeks, until I started filing complaints and mentioned getting a lawyer then suddenly decided to come talk. They started Dec.18th and day they showed back up was Jan.3rd just to give an idea. In that time they removed our bottom cabinets, hardware, counters, backsplash and tile while we weren't there or told about and took off property completely. Left a bunch of the cabinets still there missing drawers and totally damaged. Treated our personal belongings like total garbage damaging at least 4 pages (just the start) worth of damages. Left over 100 gal of water to sit in HVAC ducts that whole time and soaking wet floors and walls to turn into black mold bad.

They also left every single one of our personal belongings except kitchen cabinet contents and dishwasher inside without trying to protect any of it. Put mattresses on wet floors instead of leaving where they were just fine on bed frames, shattered picture frame glass shards cutting into our mattress, open bottle of wood glue laying on its side on top of all my photo canvases that were on wall, piled wet and dry stuff together on beds or wet floors, left my HP printer shattered in pieces on floor, packaged things so bad that an adjuster had never seen such a worse job in all his years doing that job.

Took all my items in dresser drawers after saying wouldn't touch anything in them since had no reason to and didn't even move, left crawlspace under house full of soaking wet insulation, didn't remove hardly any of damaged insulation except 5 or 6 bags full that were thrown and left in my yard, butchered HVAC so needed fully replaced and couldn't be used at all, damaged all my antiques including my beautiful rare cedar hope chest from 1920s passed through generations totally scratched up bad from sliding nightstands on it. Sooo much more including outside damages even. Owner replaced the printer but decided to back out of taking the 2 other items he was there to get in the first place because I said items were missing of great value and significance and wanted help locating but became aggressive and defensive about it. Tried saying I was lying and nothing shows it was even there to start even though I had messages from project manager saying it was and he packed it personally.

That was only 1 of many lies I caught him telling but first one to call him out on and became more aggressive. I was given a heads up beforehand to watch out because is a smooth talker. Made promises didn't keep, told lies, and even tried saying my adjuster was saying bad things about me to him and that he planned to hire them back in a couple weeks but just fired them for now til I wasn't upset anymore. Can't even count how many times I heard him say "the insurance has to pay for that" or "insurance covers the damages they caused anyway so it's ok" and that's exactly the attitude they worked with.

Sent a formal complaint in and literally was a waste of time because did nothing. Didn't follow or do a single protocol, was nowhere close to any standards. Most shady and worst company I've EVER seen or dealt with and turned my life into the worst nightmare you can imagine and costing us both out of pocket and taking away cost of repairs on our house by having insurance pay for work they didn't do and overcharging them. How they can get away with doing this to people is beyond me but hopefully I can help save others or get the word out to right people and maybe getting it to stop.

It took them on and off coming to our house for over 3 months to finish pulling up our floor boards and walls. So by October they were done. After having issues with employees and smoking in our house….peeing in water bottles we did not have them do the restoration. Our insurance gave us $26,000 (for ServPro and to remodel and repurchase furniture we lost). By December we got the bill of $20,000 on top of the $7,000 we paid to start. Insurance gave them $6,000 but we used the other money to get the basement livable for children (cost about $50,000) because our contractor had to fix the job Servpro did.

Since we got the bill in December we have been getting phone calls and emails weekly. When saying we are doing our best to repay they get an attitude and will not even consider a payment plan for the $16,000 balance left. From construction crew, managers, accounting, all horrible and wish we never used them because come to find out our floors never needed to be pulled up nor did a lot of other things they said we needed to do!

I saw that there were no clearly marked bag for clean rags nor for dirty rags. Just one black hefty bag on the kitchen floor full of rags. I put 2 and 2 together and knew what had happened. The man must have used the easy off rag to wipe something off the counter. There could be no other explanation. The lady who seemed very upset, said, yes it did look like that. I asked the crew, "in your training, are you taught by Servpro to protect countertops with a barrier?" They said, no. I told them not to worry, that I would not blame them, but the company.

On the phone, the owner's son corroborated what the crew said about the fact that they do not put a protective barrier over countertops. He said, "No. That's not in the training". I told him that was incredible knowing how expensive some counters can be!! Well, I cannot tell you the amount of grief that Mr. **, the owner, and his son put me through over replacement of the counter whose color had been discontinued, necessitating me having to buy a whole new counter. I had a professional come and look at it, and said yes, that it had been etched.

I got my insurance company involved, said I would be willing to go to court, talked to various agencies who could help me to file a complaint, and it took months of this until Mr ** finally agreed to give me a quarter of the amount it would cost to replace the counter after I sent him an estimate. He said the counter was older, hence the low amount of money (my counter btw was in great shape without any major issues. The son had come out to see the counter, saw some spots of slight wear around the sink and deemed it old and damaged from age. I had taken excellent care of the counter. He also looked at the damage done by Servpro without comment).

I told the owner, Mr. S., after all the months of hassle they put me through, that unfortunately, his company would be getting a negative review. He then told me he could then sue me for libel!! I was scared for over a year to make a Google online review. I saw this site and decided to report the Truth about my experience with Servpro of the Eastern Shore of Maryland. So, that is my story in shortened form. My advice is to find any other company.

The only reason I found this out is because the insurance adjuster handling my insurance company's bankruptcy TOLD ME the accountant at Servpro said that my account was paid in full December 31, 2022, this was the beginning of JANUARY of THIS YEAR! I called. I got lies. The project manager is not in. All the managers are at lunch. I have all of this on video folks. I can't make this up.

So I go up there. Magically everyone I been trying to talk to for over a year is there. And THEY STILL REFUSE TO SPEAK TO ME. They had a note on my account that says NEVER EMAIL OR MAIL THIS CUSTOMER ANYTHING EVER!!! SWEAR. Then they gave me a lawyer's name and number and kicked me out. The lawyer sends me a letter graciously offering to take the 32k bill down to 10k and I gotta pay to get my stuff and move it myself and take down my social media posts and sign a nondisclosure form... Then they will give me my stuff back... If not, they will take legal action.

What kind of trash takes advantage of a widowed veteran, single mother of 4 kids that just had a house fire? This is despicable and I will not let them get away with what they are trying to do to me. I don't care if I have to take a loan out, they will see me in court. And they are going to return my belongings. That's just all there is to it.

3 month later and kitchen and bath destroyed. ServPro reconstruction team never showed up, no one did an on-site estimate and insurance sent a check for 889.00. ServPro's amount wasn't included in total claim and they received their money direct from State Farm. So minus deductible we received check for 889.00 for a destroyed bath and kitchen. DO NOT USE SERVPRO FOR ANY JOB!!! A TOTAL NIGHTMARE COMPANY AFTER INITIAL DRYING PROCESS.

I wish I would have read the Consumer Affairs reviews instead of the Google reviews! Who knows when the repairs will be made to my house. They delayed the work again today saying they needed more information for the insurance company. All of that has already been taken care of! I have already signed the paperwork and paid them 50% of the total cost of the job, but with this new delay today and reading these reviews, I may just ask for my money back and go with a different contractor. This is ridiculous!

The head guy told me to "get out" and turned the radio on. I said I would need to call someone. He said, "Yeah. Yeah. Get out. Call whoever you want." He then cornered me in the apartment by the door and shouted GET OUT at me repeatedly to bully me out. I had to call the building management, who contacted the owners who are traveling and have an infant, so they could contact the company to get their manager out here to tell him to turn off the music. Only then did he turn the music off, but was not asked to apologize. The manager said he thought there had been a misunderstanding. I explained that there was no misunderstanding, the man understood my Spanish completely well. Also, the apartment still reeks of smoke and they scratched the walls of hallway with their equipment on the way out of the building. Find someone else.

At the time, it was reassuring to our father that a local company would be overseeing the entire process of restoration, reconstruction, storage, as well as “cleaning”. Little did we know that this journey would consume almost three years of our lives. Nov. 29, 2023, marked 32 months to the day that our father signed the contract. Yes, the exorbitant bill has been paid but there is much left to be said. This is a forewarning to anyone who may ever need assistance after a disaster when decision-making is driven by emotions, distress, and uncertainty. Please read through our experience so that you will be better prepared than we were when our father signed his agreement in 2021.

Our father passed away on 10/1/21 and was never able to return to his beloved home. Throughout the reconstruction, we were continually given multiple completion dates by both the project manager and the owner of the company beginning in July 2022. The delays required our family to obtain two claim extensions from our insurance company, as this work was not completed within their 2-year underwriting limit for the claim. Also, because of multiple delays, family members who eventually purchased the home were forced to reapply for mortgages due to the expiration of rate locks they had secured with their financial institution. By the time they could close on the transaction, their interest rates had increased by over 2%.

Because the project manager was rarely on-site, many unnecessary setbacks occurred. On 5/8/23 the SERVPRO of Cedar Rapids project manager admitted to his failures in a meeting that was prompted by our family and several Cedar Rapids Building Inspectors. He assured us that he would “Make it right”. When the General Manager was asked about this, his response was, “The comment made by ** to "make it right" was never meant as a financial commitment to the ** family on behalf of Servpro.” If not a financial commitment, how else could Servpro make things right for their admitted negligence? Here are just a few of the adversities that occurred over the course of 32 months:

- Multiple subcontractors were used during the reconstruction, including out-of-state subcontractors. Their availability was limited and sporadic. When one subcontractor failed to complete a job, another had to pick up where the first one left off.

- The errant disposal of original wood trim that had not been damaged in the fire. We happened to be at the house one day when a ROBARB, LLC dba SERVPRO of Cedar Rapids employee was removing a pile of debris that included some of the original dining room trim. We rescued those few pieces, but some had already been discarded. New wood base and case moldings had to be milled - and our family was charged for this work.

- Family heirlooms were lost at the SERVPRO storage facility including all the curved wood shelving for a cherished antique china cabinet and the hardware for our grandmother's century-old, custom-made dining room table. The project manager was made aware of these missing items, and we have had no resolution. Our mother’s antique cheval bedroom mirror was also lost. We were reimbursed for this item, but the heirloom is now gone.

- Over $4,300 in damages to personal property were incurred during the move-out with White Glove Movers, as well as during the cleaning process at Servpro’s facility in Hiawatha, Iowa. Although the damages were paid, this further supports our opinion that their sub-contractors and employees lacked the expertise required in dealing with vintage and antique personal property - see photos attached.

- A water leak in the kitchen ceiling damaged newly installed drywall due to a sub-contractor failing to properly install a water line

- The side entrance to the home was secured by a pole affixed to the base of the door for 2.5 years before a new door was finally installed.

We received the final invoice on 11/15/23 from the General Manager, although no final inspections had yet been completed by the City of Cedar Rapids Building Department. This was quickly brought to his attention, and it was made clear that no payment would be remitted until there was proof of passed inspections. As one would expect, the inspections happened quickly since payment was being withheld. Interestingly, this was our first communication with the company’s General Manager over the course of 32 months and it was made blatantly clear that interest would accrue if the bill was not paid within 30 days. How unfortunate that this same sense of urgency was nonexistent throughout the restoration process.

One would have to question the 56% increase in costs from the initial dwelling claim estimate to the actual invoice. It is quite astounding that the final invoice was 18% more than the actual assessed value of the home. We find it ironic that in the community we live in multiple homes have been built from the ground up in much less time than it took SERVPRO of Cedar Rapids to complete the restoration of our home. To ensure that other consumers are not burdened with the experience that we endured, we suggest that you consider the following:

1. Take the time to read the ROBARB, LLC dba SERVPRO of Cedar Rapids contract thoroughly. If you don’t understand the language, have an attorney review it for you. It will be money well spent. If you or your attorney have any hesitation at all, take your business elsewhere.

2. If it is an insurance claim-related repair and your insurance provider insists this company be used to perform the work, we strongly advise you to create a service agreement addendum that outlines dates for completion and monetary penalties for failure to meet those deadlines. If SERVPRO refuses to sign your service agreement addendum, take your business elsewhere. Before you engage in a contract with this company, request the names, addresses, and phone numbers of all subcontractors that will be involved in your project. Confirm with them their availability and work history with SERVPRO. If they cannot provide this information, take your business elsewhere.

3. Demand the construction/remodel restoration credentials for all SERVPRO employees assigned to your project, as well as references from clients for work they have completed. If they cannot or will not provide these credentials and references, take your business elsewhere.

4. If your insurance provider insists that you use ROBARB, LLC dba SERVPRO of Cedar Rapids, remind them that YOU are the customer and then take your business elsewhere.

5. In our experience, the spoken and written words of our project manager as well as the owner of SERVPRO of Cedar Rapids proved to be consistently unreliable. In hindsight, we should have taken our business elsewhere.

6. A formal complaint was filed with SERVPRO’S corporate headquarters in Gallatin, TN, only to be deferred back to the local franchisee. Be aware that SERVPRO INDUSTRIES, INC. prioritizes supporting their local franchisee rather than their paying customer. Take your business elsewhere.

We have documented communications with ROBARB, LLC dba SERVPRO of Cedar Rapids, including emails, photos, and videos of the multiple challenges our family has faced since March 31, 2021, but anticipate that this business will have contradictory responses to our testimonial. However, the facts remain. It took this company 32 months to complete a project that they committed to our father would take 6-9 months. Their Facebook page immediately removed the option to post reviews after ours was posted.

We say all of this to create awareness for consumers. If a natural disaster or any unexpected catastrophic event impacts your family, take the time to thoroughly consider all your options. ROBARB, LLC dba SERVPRO of Cedar Rapids may tout themselves as trusted leaders in the restoration industry with promises to return your property to “like it never even happened” condition but be prepared for a journey that will leave you questioning the capabilities of this business, as well as their ethics.

In our opinion, this company is a high-dollar carpet cleaning business, at best. They lack the competency, expertise, and organizational skills required to perform restoration and remodeling services. Their slick advertising proclaiming their ability to provide these services is blatantly misleading. We are steadfast honoring our father’s legacy. He was a lifelong Cedar Rapidian and proud WWII Veteran who entrusted and believed that ROBARB, LLC dba SERVPRO of Cedar Rapids had the utmost concern for our situation and would complete the repairs of his home in a timely manner. He came from a generation that entrusted people to follow through with what they said they would do. If our parents and grandparents were alive today, they would be demoralized by what has transpired over the past three years. Please share this review with those who may benefit from it.

Fairfax, IA

#consumerprotection #cleanup #firerestoration #servpro #disasterrecovery

They put a used door in the bathroom and replaced it with another used door, they did not do anything correctly. They pretty much ripped grandparents completely off. And my Grandpa died in the motel room and my Grandma got to come back. The week after he died. Then they stood here in the kitchen and told my Grandma that they would make sure that the door would be replaced in the bathroom and that the things that were not done be fixed, would make sure it's done. So they signed off the check and of course, they never came back and fixed a thing. They used door trim for trim throughout the whole house cut so many corners. It's unreal. They didn't even properly do the bathroom. I can put picks on if anybody liked to see them. All I know is this company is horrible. They lie and cheat.

If I was you I wouldn't hire them. Also, that was paid to put a brand new furnace in, they sent somebody out here to put the furnace in and guess what the furnace is leaking water everywhere. The bathroom is leaking water already everywhere. I'm in this just. I can't believe this is happening. This was a brand new furnace, especially after you know, my Grandma's husband just died. They're gonna still cut them corners and just totally ripped off. I mean the furnace now. We don't even know what to do about it. There's water leaking out of it everywhere and it's. They were paid to put a brand new furnace in. So you tell me, is that right for a furnace? You know a month after they did the work for it to be leaking water everywhere. Is it right for them to come here and not complete the job? Not fixing things that they by all rights should be fixing. I guess just goes to show you how crooked these people actually are.

My home in uninhabitable right now, as I cannot run any water(no toilet…no shower, etc). They must have called me 5 times within first 2 days of claim being initiated!! State Farm has me in a decent hotel until I can get new sewer line installed. The excavation company that “I” chose has been exemplary and even though they are booked out 3 weeks, they have worked me in…(7 days from when I first contacted them.) $10000.00. But I have to have a home to live in. Communication is virtually nonexistent with Servpro. I drove all the way over (with my little Maltese sitting in my lap) on the interstate yesterday, as I was told they would start cleanup. 2 “kids” in their 20s met me at front door. I asked them where their cleaning equipment was. “We are here to inspect (mitigation). No cleanup!!

This whole terrible experience of having to replace sewer line has been a nightmare…dealing with sooo many different people. State Farm, I thought would help me out more, but I received the following, as far as cleanup: “we have nothing to do with that… you need to contact your adjuster in Atlanta”. I have been in contact with adjuster concerning this issue over a half dozen times. So, as agreed finally (after insisting supervisor come to my home yesterday) they instructed me to leave my back entrance unlocked, so they could gain access first thing in the morning. I was leery, but agreed, since I had an early am appt. With my physical therapist who is trying his best to get me to point where I can “get out of bed in am, without falling down immediately). I severely injured 2 discs in lower back…herniated.

To make a long story short, they had me so worked up and in tears yesterday, I left back screen door unlocked, but “out of habit”, accidentally locked main door. I am home now, waiting for callback from young gal that I have been working with (State Farm adjuster in Atlanta). No wonder ServPro is advertising constantly on tv!! I went through the terrible derecho that hit 1/3 of Iowa… I was unlucky enough to be smack dab in its path with 105 mph straightline winds uprooting trees and power poles..live wires on top to all the tree debris…streets impassable. $50,000 damage to my home in Aug 2020. I had Nationwide insurance at the time.

That awful disaster I had to deal with was NOTHING compared to now… having to deal with ServPro!!! Their lack of communication, not to mention the “attitudes” of their service employees is pathetic and inexcusable! I know that I will have to pay out of my own pocket (living of S.S. Check, month to month), in order to get a decent company to do the cleanup in basement. This is covered with State Farm but only with Servpro…NO!!!! Save yourself the aggravation and time..choose another company!!!!

The service manager was not very pleasant. The walls were done by a person who could not speak english, which made communication difficult. While he was re-doing the wall paint, he needed to pull back the fridge in the kitchen. As he did that, he tore and pulled back some of the floor tile lining. The service manager was VERY unpleasant about the issue and thought that we had tore the floor and then, in a later e-mail responded that he didn't want to re do the flooring nor the carpet and we reluctantly pulled back from any further interference with Servpro and had to do our own floor that they tore. We very much recommend you to not use Servpro as they make many mistakes and are very impolite about it.

I was grateful at first, but there were also a whole lot of red flags. The on-site manager was rude and abrasive, though I tolerate a lot. At one point, I couldn't believe his audacity at commenting about the potential for water to be coming from competing sources. He tore out two more rooms to dispel his theory.

There was brand-new WPC flooring throughout the house. They threw out all of it from five rooms, even rooms that had no damage. That was $10,500 in flooring. They decided they didn't want to do the reconstruction because there wasn't enough money in it for them. That added four months onto the renovation. When they finally returned my belongings, several items were broken and my dryer was missing.

After keeping me waiting for over a week while they searched for it, the manager called with "good news and bad news." I never did figure out the good news. The bad news is they can't find my two-year-old Samsung dryer. They were willing to compensate me $250 for it. It's more than three times that to replace it. She kept talking to me about depreciation. Mind you, she admitted her only photo of it had something blocking the brand info and she didn't know the model number. But she found a used dryer somewhere online and decided it was a good measure of the value of my dryer.

She treated me as an ignorant peasant who doesn't understand replacement value, depreciation and ACV. I have an MBA and retired from the US Department of Commerce. I understand her position, but I never agreed to it. This is a franchise, hired by my insurance company. They carted away an expensive item, lost it, and want to get away with compensating pennies on the dollar. When we got off the phone, I left a message for my adjuster. The cost of defending this in court and potential for lost business from my insurance company is significantly higher than the $500 they hope to save on my dryer. How long will they drag this out? Until I take them to court, it appears.

I specifically told them I had a doctors appointment, they would have to come Tuesday. They show up Monday as I saw them on my ring device…Manager called and said they were here to get fans. I told him that I said I wouldn’t be available… I asked, "Don’t you guys schedule anything?" I would never use them again... Who just shows up without letting someone know.

They added work to the order that didn't need done and was never done. As an example they said the wall was damaged 3 ft up and had to be removed, but zero drywall work was ever done. They got paid for it drywall replacement. Even though it wasn't damaged and the work was not really done. My dad questioned it over and over again they refused to remove it from the service order and they ended up getting $34k for a few days work. Again, my dad, myself and a neighbor actually did the work.

Everything they told us was lies. It took 7 months for them to close the case, all the while falsely claiming they were here doing work they never did. They haven't even been here in the last 4 months that they claim they were here working. The insurance company assured us they would not be paid for work they did not do but at the end of the day they got every penny plus a lot more. The original claim was for $23,000 and they ended up getting $34,000. And even with all the receipts we saved to show that we did the work which added up to about $1,200 my dad was reimbursed $400.

Servpro claimed they did the work my dad had receipts for and got paid 3x what it really cost, and they didn't even do it! Every single person from the bottom level to the franchise owners were dishonest. And yes I left a very honest review about the insurance company for this as well since they are just as much to blame for paying Servpro as Servpro was for making false claims. My dad had AAA insurance for anyone wondering. This was an absolute nightmare for my dad to go through and he was grossly taken advantage of and in the end was left with a higher premium next year and time and money wasted trying to prevent the premium from going up too high by just doing the work himself.

I’ve spoken to several other people about ServPro’s work. They all asked the same question. "Why has it taken a month to dry out and it still isn’t dried out to normal moisture levels? It only takes 5 days and if it does take longer then they should’ve removed all the wet flooring a lot sooner than 3 weeks into the project. Why haven’t they supplied alternative power supply like a portable generator instead of hooking numerous amounts of equipment to the house?” I sent the owner of the Dallas branch a picture and asked if the 1 x 6 planks are a part of the subfloor. He replied that it was and I asked how come these are still reading off the charts with a moisture meter and haven’t been removed. He informed me that the planks are left and just get dried out. Mind you they’ve been wet for several months and no mention of the company coming out to spray whatever they spray to make sure no black mold is growing in our home.

In addition, many months after their work 'was done', come to find out that the plumber they contracted, didn't even attach one of our toilets correctly and we had to get someone else in to redo the job the way it SHOULD HAVE BEEN DONE! (New toilet but they didn't replace preexisting 15+yr flange set up or even set/bolt the toilet down properly, etc.) It seems as if the "ServNo" plumber just said, "they'll probably never even notice..." - it was pretty gross all around & we are also surprised that the town's Building Inspector even signed off on everything throughout - that department is our next review. :( We called ServPro's main numbers and left messages for Kevin - but alas, he has not called back to date. Very much still SMH, but have grown to expect the "ServNo crap show." Consumer beware, when choosing ServPro, in Massachusetts anyway.

Reported to the New Jersey Division of Consumer Affairs and New Jersey Department of Commerce and Industry.

When I called they never answered the phone or called me back. I had enough and fired them because the job was only supposed to take 2 weeks but 3 months later they still hadn’t completed the job and on top of that they stole from us. I told them to send an itemized bill of what they did and a copy of the contract I never got because the “manager quit”. It was completely outrageous. I was completely shocked and told her to send me the correct bill and she said it was. They charged me over $14,000 dollars just to tear out my floor and install the new floor that I bought myself (400 sq feet), take care of the mold in the kitchen, touch up paint and replace one of my cabinets. They did more damage than that and they were supposed to buy me a sink, dishwasher, and faucet and pay for me to have someone to put our granite countertops (600 pounds) that they put on the other side of my house.

They said that they gave me credit for all of that but it was still that total. Now they have a bill collection agency calling me saying that I owe them the money. I don’t have a useable kitchen and we are on a fixed income and we don’t make much money. Our insurance company dropped us because of them. We are stuck and can’t find a lawyer. I have proof of everything and I don’t know what to do. We don’t qualify for any kind of help

I had a lot of issues with this company. My main opinion, is to keep track of what your insurance is paying for to the company. I feel they tried to take advantage of me, as I’m a single woman with no one to help me through this process. So just be careful and keep track of everything! I was very very impressed with the cleaning they did of my belongings, when I finally received them. Just OUTRAGEOUS cleaning!

When we called them today and asked why they didn't send us an estimate, why it took them two months to do the asbestos testing and release the results, and why they are charging us so much, Servpro told us that they bore 14 holes and we have to pay that amount. When we looked at the holes, we saw no more than three. Then they told us on the phone that they bore six holes. When we pressed them on why they didn't send us an estimate, they said they did -- but we have never received an estimate. Otherwise, we would have shopped for other contractors. Servpro keeps changing its story and lying to us. They treat customers like dirt and charge them astronomical numbers without giving an estimate. This business must be shut down! STAY AWAY FROM SERVPRO AND TAKE YOUR BUSINESS ELSEWHERE!!!

There is a complete lack of transparency (BLATANT LYING) and professionalism to take ownership of the project. On top of that there is bullying for payments and legal threats for 5K$ when close to 310k has been paid. They have hundred reasons to delay the project but are extremely quick to resort to legal threats after 98% of the payment has been made and I was only asking for accountability for the delays. Stay away from these guys. They have been a huge headache for our family.

I washed my daughter's favorite stuffed 3 times now it still smells. We got back boxes marked "food". They boxed up pantry items and stored them for 17 months all expired and the boxed cereal was apparently drenched in water at one time. A nightstand came here that wasn't ours and the top drawer was littered in mold. The man literally handed me that disgusting drawer and I said what is this? He said, "Yes, welcome." I'm beside myself with confusion as to how a company can allow their workers to do this kind of a job.

When we called to complain to the project manager Damien he twisted my husband's words around to his boss and his boss contacted our insurance representative stating we did not want them to rectify the situation that we were going to throw every box away and claim it. That is not what was said, we simply asked them to redo the job the way the promised to do it originally. Our insurance company spent over 80,000 from our personal belongings to pay this company and they did a horrible job. Everything turned out to be a lie, and now we are left to clean up their mess. Along with the cost to remove all the dirty and broken items our children once called their things. We suffered enough and we are just appalled. Shocked with every box we are left to open and "go through".

I'm finding toothbrushes and toothpaste used and dirty. Something needs to be done about this, this company shouldn't be allowed to stick it to people who have just been through a tragic event. The fire was terrifying, but what followed unfolded to be just as bad.

Workers stole my asthma medication from medicine cabinet. This action is dangerous and illegal without a court order or physician order. Workers took my safe with social security card, checkbooks, credit card, nursing license. Identify theft. Workers left my home filthy. I am single female over 60 and had 11 steroid injections the year before due to physical injuries and needed assistance. It took a long time to get itemized bill. I was refused itemized bill due to "fear of it being scrutinized". I notified corporate with no response.

The next day they came and left my house with holes in the wall. The cabinets broken and without the sink. My house is a mess and They told me that I need to fix it myself even though They destroyed everything. This is not fair. Don’t chose this company to fix anything. They would go to Your house and destroy everything they can just to make more money.

I paid them 11k to remedy mold in my attic to keep my family safe. They did the job and missed many areas. After I called and said I would take legal action the supervisor rushed out within 2hrs leading me to believe he was going to make right. However, he followed with immediately voiding my warranty instead due to saying there was new growth and wetness and high humidity. So all they did was deceive me to cover their **. I've had 5 other companies out and every one has told me the only mold is what still has their scrub marks visible through it where they missed, that the humidity is some of the lowest of all houses in the valley, and even during rain there is 0 wetness. They also used insulation that is not as thick as it should be. The spots totally missed were in corners I heard them arguing over who had to go into and not wanting to while doing the job.

I feel stressed out for months now trying to get another company to be willing to come in behind their poor job and coming up with the money to redo a job that they failed to so properly. Meanwhile exposing my kids to mold I paid them to remedy. When you call other remediation ask them how many customers they have been having to fix Servpro jobs this month. The number is alarming....

So let me first start by saying, the general contractor they assigned, was not an effective communicator nor did he properly check behind his guys’ work which after every job was faulty which included gaps in areas of our floor where the LVP floors were cut too short to reach the walls and also, the toe kick that was installed around our cabinet was not installed using the correct size materials and therefore has gaps in which you could literally stick your whole hand inside to get to the subfloors. Not to mention, the guys that were sent to do our floors broke something on our washing machine and never notified us but asked my husband where the nearest hardware store was and went to Ace to get a part to fix it but it still wobbles.

Also, they did not install our toilet correctly as it was crocket and it wobbles because it’s not properly sealed to the floor. The guys who installed the floor played loud music, laughed and joked loudly the whole entire time they were in our home and could be heard upstairs. When they were done, they simply called to me from upstairs and said they were finished. Before I could even make it down to inspect the job, they were walking out of the door. They did not ask me to do a walkthrough or anything. As far as the cabinets go, I continued to call and text Johnny asking for updates and he would always give me the run around about the cabinets saying that he would check and get back to me.

So finally we decided to not have the cabinet job completed because he told us that the guy he had was giving him the runaround and he assigned another guy for the job who would call us and come out and do measurements (which by the way should have been done in the initial estimate that was done in February, 2022) but of course that never got done and we never received a call. Also, the contractor kept saying things that needed to be done in our kitchen weren’t in our estimate from State Farm so they had to add them in however, State Farm was not even the ones who did our estimate, it was Servpro. The guys who he sent to complete our quarter round reeked of alcohol and one was holding himself when he walked into my house asking me to use my bathroom. Also, they did not have the right materials and claim that they did not receive a work order to complete the toe kick.

When I called our contractor, of course he did not answer, but replied through text saying that he contacted his boss and would deliver materials which never happened therefore that is why the baseboards that were used as toe kicks didn’t work. The guys also broke one piece of quarter round in our dining room but instead of using a new piece, they decided to try to glue it together but did so unevenly and it looks very sloppy and not of good quality. Then, the guys left without putting quarter round at our back door and when we called them to notify them, the man wanted a picture which we sent and he then said through text that he did miss that spot but he was already on another job and that if we agreed to let him paint our hallway (which by the way had nothing to do with this job) he would come back and fix that piece.

I was so shocked and appalled that a “professional” would be soliciting us for another service without even properly finishing the job he was being paid for. So I expressed to him that we would not need a paint job now and I told him that the general contractor was coming back on Monday to inspect so he texted me and said he would have it done by then. Of course, he never called and never came back to do the job. The contractor did not come as scheduled Monday because I texted him to ask him about the time of his arrival and he wanted to postpone to the next day.

When he did come the next day, he never actually walked through to inspect his guys’ work. He only looked at the things we pointed out to him, attempted to fix our toilet and stayed at our home for about 10-15 minutes. We paid Servpro over $2,800 in a deposit for a job that was done incorrectly and was delayed with awful communication. I’m still left with a bad taste in my mouth wondering why on earth I had to call these people so many times to beg them to do the work they were getting paid for and not to mention just doing the work RIGHT!

Also, when we ended the job and called the company to complain, they never asked for pictures, nor did they come out to inspect, nor did they have the contractor’s supervisor contact us to discuss the issue; they simply claimed they gave us credits which by the way we haven’t been able to see because I asked for an itemized receipt of the charges which has yet to be sent to me. I just cannot believe my husband and I experienced this nightmare which is still hunting us because they are claiming that we owe them more money.

Do not use this company unless you want to waste your time and hard earned money for very Inexperienced and careless work that could have been done in a day but was stretched out over months. My husband and I still have to pay someone to correct the work they did and it just isn’t fair! We are hoping that this review will be seen and help others from making the same mistake we did and basically being misled, mistreated and robbed! Please, do not use this company nor the contractor mentioned. I wish there was a way I could post photos and screenshots of the communication between us. If I could write about everything we experienced with Servpro, it would take up too much space. Trust me, don’t use them or you will be sorry! Tell your insurance company, “No thanks!”

I spent 2 weeks with 13 fans, 2 dehumidifiers and 1 hepa while my daughter consistently got bloody noses while my apartment manager didn't care. She told me to leave them on even if they cause us damage physically. Then when I complained about the physical hazards she messaged that she will cancel my lease in retaliation. I hate the entire situation. And the men that were there were completely rude to us. Showed up 3 times after we asked for a phone call first and told us that management let them in. Two of the three times I was getting dresses. Totally unprofessional.

Was told multiple times they would call me back with a plan within the hour and wouldn't hear anything for days, they said they weren't getting my phone calls or voice-mails. But they could send me the bill in the mail no problem. Wouldn't recommend using these guys to anyone. Project manager was a nightmare to deal with. I went with these guys because I was told they would be there a few days after I called for the first time but it ended up taking 3 weeks. They got the job done well, it just took them forever and was a major hassle. Good luck.

Broke the dishwasher seal and improperly reinstalled it. Broke the stove's gas line causing a leak and the gas to be turned off. Was without a stove for 3 days until that was repaired by ourselves. Didn't properly remove old laminate flooring before laying the cheap vinyl they sold us on. You can now feel all the imperfections right through the new floor. Poorly pained a room that didn't even need to be touched, all to compensate the overpriced quoted work they did. Every wall that was painted was done so with a different sheen of paint so all touch ups show. Paint on trim, ceiling, cabinets, door, and new floor.

We were left for 3 weeks with no floor and open walls and all of the material and equipment scattered around the house until they were able to come back out and complete the work. All of this while we were trying to live and function in our home. They sent one guy to do the entire job, and after 1 week of demolition we were told he wouldn't return for another 3 weeks to finish because they are currently understaffed, leaving us to live and function with the mess he created and the material and tools he left behind. I would never recommend this company and their shoddy work. Completely dissatisfied.

There were items like finish carpenter which there was no finish carpenter on site. The people that Servpro had on site had never done work like this. They installed doors, windows painted the walls and ceiling which they screwed up. I do not know anything about house painting, so I was depending on them to know what paint to use which they didn't. They did not know that you only use flat sheen on sloped ceilings. So, they repainted the ceiling 2 or 3 time before they were told to only use flat sheen paint worked on sloped ceilings. They installed 7 interior doors and all of them had something wrong with them, 2 of them had to be redone. They also installed 8 windows which 5 windows was reinstalled 2 times before they were correct and 2 only had to reinstalled 1 and only 1 window was OK.

We were out of our house until August of 2021. But when we moved back in, we could only use the master bedroom, which wasn't complete, the kitchen, and dining room. The rest of the house wasn't done enough that we could move into it. We lost out on deals for furniture because they would not tell us when we could move in totally. So here it is March the 11, 2022 and it is still not done, and they want us to pay for the poor work that has been done.

If all Servpro is like E. Clackamas don't use them, you will be sorry. Insurance companies need to stop recommending Servpro to the clients. Servpro inflates their cost by double which makes the insurance having to pay for the work that is done. If we had been able to get an outside contractor, we would have been able to stay within the insurance amount. But not being able to tell then when the house would be ready to rebuild, we were unable to do that. Again, all I can say DO NOT USE SERVPRO.

On 1/11, we spoke again over the phone, he then quoted me around 11k in total just for mitigation, no repairs included for items mentioned above.. It appears the company is attempting to utilize 100% of insurance cap, which is 10k, for themselves and leave me with nothing for repairs.. I believe from experience, Stephen knew insurance cap would be 10k, thus quoted me that amount in person, then turned around and quoted me 11k over the phone, not including my repairs.. As stated before, it appears the company is attempting to take 10k for themselves, leave me with a damaged basement..

Each day that passed, I called to let them know things were not going well here and we needed to have support, when they finally sent one of their lead estimators/contractors from their restoration company to look at the damage, he agreed something should be done and this should not have happened to our home. That was the last I heard from ServPro. While waiting on estimate from our contractor for repairs, in the span of 20 days, and after receiving monies from insurance, they will threaten you with a lien on your property for non payment. 20 DAYS! The entire process is NOT worth the corporate name. They closed shop, left town and are desperate. There is so much more that has transpired, but in short this corporation should stand by their word, regardless if these folks left town. IF a McDonald's franchise is sued, they are suing McDonalds and the franchise owner. This is no different.

There is more mold above the tub. The wall boards were never replaced and rotted along with being exposed to sewage. They never did anything with the walls after they tore off wallpaper which was also in the paperwork to be done. It was a mess. Nothing got done with complaints to their company or to Farmers Ins. Farmers has very misleading commercials and so does Servpro.

Insulation that was removed and placed in back of truck blew all over north side of yard and onto neighbors property. Servpro did not clean that up, my neighbor and I did. Our master bath was painted the wrong color, Servpro fixed that. I found a weak spot in new subfloor, Servpro fixed that. On June 9, 2021 I went to my home as I do daily to feed chickens and Servpro workers were there beginning cabinet installation in kitchen. I told them to stop because all the cabinets were dark grey instead of the white they were supposed to be. I also noticed that new flooring in kitchen is not wall to wall as it was previously, it is only to where about two inches will be under cabinets. I previously spoke with painter about holes still in walls that were not patched prior to painting and was told they did not patch those because cabinets should cover them.

I had ceramic tile and wood laminate floors but chose to go with all vinyl to help get the job done sooner. I also chose cabinets they supposedly have in stock to help speed up the process but as I said previously they brought in the wrong color. I believe I heard one of the workers on the phone with ** say something about spray paint. If they are planning to paint cabinets this is not acceptable. I do not want grey cabinets painted white, I want white cabinets. I asked one of the workers what ** said when he called him and he said that all ** said was oh no, that's not good. I just spoke with ** the project manager with Servpro and he insists I said gray and that he has texts showing I said gray. I have all my texts with Servpro and not once did I say the word gray. We did a design with Pointe Cabinets and Design in Gaylord MI, my husband was there along with ** and the lady who works there. I called her and even she is lying and saying I said gray. She even commented that I said I wanted gray because of my dogs, this is not true!

In a four days this process will be at the five month mark. We could have had a new manufactured home installed in that amount of time and it probably would have cost less. I mentioned this to ** who agreed and said he wished they could do that but that Michigan puts so many restrictions on insurance companies their hand are tied.

My insurance company immediately dispatched Servpro in Martinsville Virginia. They came in and immediately went to work. Explained everything to me and assured me that they would take care of everything and they did. This group of people were awesome! Professional!! Courteous!!!! They took the load of worry and stress off of my shoulders and made this horrific incident okay again. Over the course of a few days they removed all water, all moisture, all damaged material and items and I came back to a clean, DRY and odor free home! I highly recommend this kind group of individuals and I cannot say enough about the care and service I received!

Servpro I worked with claims that he doesn't know anything about that. What jewelry he says... What Electronics??? $30,000 worth of stereo/computer equipment- and a home theater? We didn't notice that when we were in here cleaning up... They promise they will get your things to the appropriate location and back to you within 36 hours... They lost my passport... And claimed they knew nothing about it... They took a lifetime worth of documents that they promised to attempt to dry out and get back to you and they don't have a record of it- because they don't want to deal with it! However they will not let you have it because then- if you become involved you become very aware of what they're doing.

I was promised that Servpro owned their own construction company that was going to come in and rebuild for me. They said that I'd be back in my home in 2 months. During those two months they never went back to my house. They never did anything. He's still sitting there empty... When I call them they claim it's because I haven't paid them?

They're supposed to get paid from the insurance company not me... Yet they called frantically you need to pay us you need to pay us... Like I'm some sort of low-hanging fruit like that they can take advantage of. Their attempt at gaslighting me did not work. I told him that poor planning on his part did not constitute an emergency on mine. They wanted $15,000 for a cleanup and another $25, 000 so they could buy cabinets... It's my fault that they haven't been in there to rebuild because I haven't paid my bill. This is so screwed up on so many levels I just stopped communicating.

Talk about a bunch of malignant narcissist all attempting to incite fear on the victim. They know that if you're damaged or broken enough from having lost everything that you will do exactly what they tell you to because you put your life in their hands. They made sure of that. 10 minutes after the fire was out that I had signed a document that said, "We will take care of everything... We are here for you and we will get you through this." Nothing could have been further from the truth.

There's a class action lawsuit where hundreds of thousands of people have stood in line to sue both Servpro and State Farm because they've teamed up and then they went one step further by telling you that they also have a handy dandy contracting company that's affiliated with them that doesn't exist... I read thousands and thousands of documents that people wrote about their experience with these fraudulent companies. They did get a settlement eventually, however shortly after they were fined and warned that committing another felony by teaming up together was not an option- they did so again. They actually teamed up again the three of them and are back at it. Apparently it was so lucrative that it doesn't matter how badly damaged their reputation is because people trust them when they've lost everything.

Google State Farm to see how good of an insurance company they are and your mouth will drop. By far and away they are the leading failure amongst insurance companies. I lost hundreds of thousands of dollars to this day that I'm aware of, and I'm willing to almost walk away from all of it just to get away from these people it's so toxic. If I have to live on food stamps and public housing then I'll do it because I'm never going to get anything from these people of any substance. As time goes on they become more and more abusive and neglectful...

I've called hundreds of attorneys and apparently this is a subspecialty- bad faith claims, that no one really is educated enough to take on. I'm not saying it's not lucrative, they just don't want to do it... It takes a lot of time and a lot of really powerful lawyers to pull off a successful class action lawsuit. You'd think since they're doing it again that the payout was so good the first time that the lawyers would be standing in line begging for you to come to them so that they could be a part of it... That's not the case they don't want to get involved... It's like no one cares that you exist.

The very people that you hope that are going to be on your team should a disaster strike are the people that rob you blind... It's the most insidious crap I've ever had the displeasure of experiencing. They charged $15,000 for this service- actually all they did was go in and steal my stuff and then charge me for the stealing... I got a $600 bill for the construction dumpster that they used to put all my belongings in so they could drive it away... Fabulous!!!

It seems that all the high dollar items are the ones they have no clue about. The exhaustive list of items that they say they documented are things like: six boxes of generic Jell-O... Three boxes of generic Kleenex from the dollar store. Hundreds of pages like this adding up to be nothing... They don't show you that before they charge the $15,000 though they want you to think that they've got everything handled and that it's all coming back to you nicely and neatly as soon as these other people that they've hired get their ** together. It's never their fault.

The reality is there was never a jeweler, there was never an electronics guy, there was never a document salvaging crew, there wasn't anything except a huge construction dumpster that was loaded with my entire life- that they took home to their families no doubt... It was only when I said I made a police report, and I called a lawyer, that my wedding ring all of a sudden turned up... Ironic isn't it?

Stay as far away from these malignant narcissists as possible... It wasn't losing everything in the fire that has worn me down, it is not 14 months of being immune compromised- and locked up because of a pandemic that his warn me down, it is the response to the loss- That is the loss. Turns out stuff is just stuff... People on the other hand, are monsters. The pandemic been lucrative for them. They blame everything on it must be the pandemic but the jeweler hasn't gotten back to me... If you're wondering- oh god this lady is crazy??? Just google State Farm and Servpro and read about what they have done to their victims... I don't believe in hell- but if there were a place called hell- oh there'd be a special front row seat for these people!!!

Their office people are unable to provide documents for my bank even though the bank has tried to help them. I had to provide them myself. They have failed to contact contractors as a general contractor should and left me to do it. The result has been waiting lists that are unnecessary. Their framer Isidro ** gave me a card with a business license number that I am unable to verify, **.

While I remained on the waiting list for several other providers, ServPro was the first to notify me they were available. The crew that arrived (Kyle) was courteous and professional. They got busy and removed the carpet padding, set up drying equipment and took care of my mess. They worked around my work schedule and were able and very willing to answer all my questions. They were prompt to get the invoice to my insurance company which was less than they had originally quoted. ServPro provided all the service I needed before I ever got a call back from the other providers. I found them to be professional, honest and hardworking -- during a very stressful situation.

Their supervisor was not around to instruct them coincidentally. I brought this issue up (re: many items that disappeared) to the ServPro owners son, who then became very rude, very unprofessional & very belligerent with his words, say continued proof of ServPro immaturity. He was in total denial of any wrongdoing by his 2 kid employees. The supervisor showed up for maybe 15 minutes and left the 2 kids alone to do the dirty work. When I brought up this issue of my many missing items to the supervisor he said "I don't have time for this." I tried to file a police report but because all items stolen didn't have serial #'s (ie; TV's, electronics, guns, etc.) they couldn't help!

I want all my stuff back I told ServPro several times! Just because I don't live in a big ultra home I guess they consider my stuff as junk!! A few times I also requested that they send me the videos which would show the kids unloading all the debris into containers, but of course, NO response from ServPro! DO NOT USE SERVPRO Brighton MI or Highland, MI, you will regret it! I advised both my ins co's to not recommend ServPro as well. I trusted them to do catastrophic flood cleanup and they sent in 2 immature kids who ripped me off!!

They were also constructive in dealing with cranky building inspectors. They also handled the cleaning of furniture, books, and some of the other contents. Recovering from a house fire is a miserable experience, but could have been much worse without their help. Note this review is for Servpro franchise #9347, based in Wheaton IL and encompassing several other Servpro operations in the state.

Josh's communication has been superior. He and every member of his team have been friendly and responsive. I manage a sales team of over 100 and know how hard it is to get and keep good talent. In the future when I am asked for a contractor referral Josh ** and his team at Servpro will be my go to guys. Thank you for the intro and for making the choice to have him and his team helping us in the condo complex. Happy holidays!

Lori Cabrillo Square - Scottsdale AZ.

They finally send out some flooring people and cabinet people to get estimates. Then nothing for a month. They send their #2 guy that says he doesn't know anything the first guy did, and they basically have to start over. July 10th, I have to resend all the information the insurance has already sent them. Two weeks later, the #2 guy sends out new flooring and cabinet people to make new estimates. The flooring lady sets a date for me to come pick the flooring. Then I'm told, no, that has to wait because they have not sent her a budget. The #2 guy says it's not included in the insurance estimate. I resend it. My insurance lady resent it. It was on the original file the whole time. Nothing is being fixed this whole time.

By July 31st the #1 guy is back on the case and says they are behind. Then days later, I have to contact them again to ask what is going on (3 months into this mess). End of August, I reach out again. The only thing completed was some dry wall at this point. The bathroom is completely ripped up (no tub, shower, sink, toilet...nothing). My counter is being held up with 2 by 4s, no flooring at all in the kitchen. No one contacted me again until October 2 (a Friday) to go look at flooring. I go the very next day. At this point, I have already moved out of the house because despite their slowness, I have to continue my life. I have a co-worker house sitting, because I can't rent a torn up house. I have to give him some notice before I show up to look at the floors. The flooring company is closed Sunday. As soon as I can on Monday, I send them my flooring choices.

October 24th, the flooring lady apologizes for not getting back to me with the total cost (now over 5 months into this). After it's all finally settled, I pay the difference for an upgrade in flooring to be told it'll be a few weeks before they can start. It is now 11/24 still waiting on my house to be put back together. I'm paying two mortgages because I can't rent and not sure if it'll even be fixed by the end of the year.

I call to complain to be told that it's basically my fault for not moving fast enough on the flooring, I didn't complain sooner, and that I should have cancelled with them back in August if I was unhappy. What?? I was supposed to foresee how slow they'd be in August? Why would I assume that? And that's your answer to being ridiculously slow? It's the customer's fault for not complaining loudly enough sooner? They are overpriced, no negotiation, beyond slow, and gas-lighting customers for THEIR inadequacy. Would never recommend.

In the meanwhile, I presumed carpet, wall board and subfloor could start. Alas, not so. The estimator could not locate any contractors and could not start for another 3 weeks out. My tenant at this point had been out of her home for nearly a month. I went to Lowe's and found the exact tile in stock and bought it. Fired Servpro and hired another company who said they could do the job within a week. Frankly, I don't think Servpro cared. I was lied to again and again until the relationship became dysfunctional. End of story.

Another was a mirror that was handed down in our family for generations. They took pieces of the mirror with the promise that they would find someone to repair it. It had etching on it. When we asked for the return of the pieces so we could find someone to repair the mirror, they declined the return. The same was for our brass sconces from the entryway to our home.

They removed our Mahogany desk without our permission when we were gone and refused to return it. There was nothing wrong with the desk. The desk was part of a 3 piece set and they said they planned on replacing all 3 pieces. We got a quote from where we purchased the exact set and submitted it. They never acknowledged it. We finally told them we would be happy with just the return of the desk they took and also the return of our glass mirror pieces and the brass sconces. We got an email back saying that nothing would be returned unless we signed their release paper. Isn't this a form of blackmail? I have all emails along with documentation. The job was handled very unprofessionally. When one of the managers wanted to know if the Port-a-Potty's had been picked up he emailed my wife "has anyone picked up the ** yet?" My wife tried very hard to work along with these people with praise whenever possible.

Please, please beware if you are thinking of taking the chance of hiring this company. My wife and I are senior citizens and myself am a retired Veteran of 25 yrs in the USMC. Our health is not good and this company knew it. They drag the repair of our home for almost 3 years as they had already been paid by our insurance company. This has been one of the worst experiences of a lifetime. We came to Florida to retire and enjoy the golden years but came to this disaster instead. Please email me if you wish for any documentation.

After getting a contractor to come out and re tarp the roof the guy from Servpro called me and said that we owed them $2,500 for them putting the tarp on. I told him there was no way I was paying that that because the tarp leaked. It cost me another $2,000 in damages to the floors and walls on the inside of the house. Never got a bill or heard from them until almost a year later they sent me a bill for $687. I don't know what's going on with this company but it will be a cold day in hell before I pay them a penny.

We were told everything would come back clean and ready to be put into our home. I have photos of items that they did not touch and came back with ash all over them. I am heartbroken over items that I cannot replace. I just spent 2 hours searching the internet for a western shadow lamp shade. One is not to be found. In the end this company simply does not care. They are thoughtless and ripoffs. Tanner, the manager over all of this is was disrespectful, lazy and gave the impression of I do not care about you, your problems or your items. I know that we are blessed because we did not lose everything like others have. That is beside the point. If you hire someone to do a job they should be respectful, caring and do the job they are hired to do. Servpro did not do this. I have nothing nice to say about them or the crew's boss.

Then they would put all this heavy wooden silver wear on top of fragile stuff at the bottom of box stuff that was not broken is broken. All my son's big toys that doesn’t break apart easy that was left together they took apart and parts thrown everywhere. We are still going through stuff and I’m so disappointed and heartbroken that a company you pay for to take care and treat your stuff like it was their own did not. Sentimental stuff that was packed in plastic tote is now thrown in boxes and half the stuff is broke. It’s a shame a company has people that works like this.

When they had it boxed and out in containers they tried bringing the stuff back in without even scrubbing and cleaning. There was mold still on walls and in cracks. Bringing furniture back in with mold before cleaning was wrong. We have gone round and round. Just a clear warning. Do research before hiring a company to take care of your belongings and make sure you watch every little thing they do. I could keep going on and on but I think y’all get the picture. We also didn’t get to see everything they threw away like they said we would so also a lot of sentimental stuff was probably trashed. They broke so much stuff that was not even broken before. Careless people.

I later found out that the local owner made the unilateral decision without consulting myself not to extract water remaining upstairs on the exposed Advantech subflooring, which later froze that day and turned into a skating rink. Then to top off this substandard experience, they charged my credit card $ 150 for "cleaning their equipment". I told them I would dispute the entire bill if they didn't remove that ridiculous charge. The quality of the personnel sent was questionable right from the start. They looked like your typical high school dropouts or ones that barely graduated and extracting water was their lifelong ambition.

Little did I know that ServPro did not share their pricing fee with the insurance company. I signed a blank authorization form for them to begin the work with the understanding from their technician and company that they will be within the insurance pricing parameter. This was not the case. I am slapped with a large remaining balance blindsided. They are now threatening to file small claims and put a lien on my home. This is very unethical. Pricing should have been discussed and agreed before any work is conducted. Pricing should have been disclosed! If you have pride in your company and is doing what is right, why did you not disclose your pricing structure knowing it was different then what the insurance will pay out since you’ve worked with them before?

Days later after living in a hotel with our two teenage sons and two dogs, we returned to the property to start packing our items into boxes and realized A LOT OF WEIRD THINGS! Our property was touched and moved. 4 flat screen TVs were stolen, a complete cabinet with my wife’s unopened makeup about 3000 dollars worth of things that were unopened that she sells online were stolen, and our wedding rings (both of them being our grandmothers) were stolen as well! Now only this company and our landlord had the combination to the lock on our door to get in so.... in one of our weakest moments....someone decided to screw us even more and steal from us!!! Take this info as you will but I had to share it. Now I know each company is different but in Lititz, PA they are shady.

After they acknowledged discrepancies on their invoice and I had to hold their payment from the insurance company until they send a revised one those scammers put a lien on the house for nonpayment meanwhile I was asking for over 2 weeks for a revised invoice and supporting invoices that they didn't want to send over. The reason they didn't want to send it over is because they are SCAMMERS charging for services never performed and the only way they were able to do this lien (online) was because they have their company in other states. Again they are scammers. Their lien held no weight in NYC. They are a nightmare. I have emails backing up everything. I am warning people save yourself the stress from these scammers. You will regret hiring this company. The only reason they are acknowledged is because the owner Dion goes to natural disaster sites. Not because of their work here.

Please save yourself the headache and stress. Also, they will damage your personal property and make it seem like they are not liable you have to fight them to replace your damaged property. Did I almost forget they will charge for triple the machines that they had at your property. Good thing I always took pictures and the scammers had no choice but to acknowledge that they put that in as a "mistake". It wasn't a mistake. It's them trying to get over as with all the other "mistakes" for services never performed. This doesn't even sum up the nightmare I have dealt with this company. I stopped communicating with them over the phone and have everything in emails because they are liars and scammers. They don't follow state guidelines and their workers aren't licensed. I have proof of all my claims.

The next 6 days everything salvageable was packed up to be cleaned. There is NO way we could have done it on our own... not physically, mentally or emotionally. Lettie was the lead on our packout along with several others. These angels spent days inventorying everything. We may have been pack rats at that time lol. After our items were removed and the next crew came in to remove sheetrock, carpet, insulation and remediate the dwelling Everyone did great and did exactly what they are supposed to do!

Nearly 7 months later, our home is done and servpro returned our salvaged items. Sure... some things are not perfect but I'm amazed by many items they were able to properly clean. It is MY job to work with the insurance adjuster over a few thing to be added to the contents losses. It was our job to monitor the work as it was completed and ask questions. I believe some reviews here are unfair to Servpro as some complaints are not their job to do. As much as we all wish we lived in a fantasy world where insurance just does what is just and right, that's not reality! Property owners should be accountable as well. This is why I chose to share our experience. Servpro has been an absolute blessing in one of the hardest years of our lives!

Once exterior repairs were completed the ServPro team treated exposed interior wall area to prevent mold, replaced all damaged interior wood, installed new sheetrock, reinstalled crown molding, finish painted wall and cleaned up all debris including vacuuming the floor in time to meet an aggressive closing date set by buyer. Entire project (including repairs by HOA contractor) was completed in less than three weeks. ServPro held to their original quoted price even though altering their work plan to meet the accelerated closing date. Our sincere thanks to the entire ServPro team for getting the job done and done right.

I have filed a formal complaint with the franchise Corp. Their response to the complaint, "all complaints of quality work, completion of work, must be handled with the franchise owner." I would explain the franchise owner is refusing to complete the work, return calls and text messages. Their reply again was, "you have to handle all the complaints with the franchise owner."

Not going to find out Servpro Rogers County has closed the doors. And the owner has opened up a ** dispensary. I know there are some positive reviews here. But after reading my nightmare that I'm having with Servpro Corporation and Servpro of Rogers County, are you really willing the chance which Servpro shows up. The positive reviews Servpro or the negative review Servpro. For me I will never use any Servpro. It's not worth the Gamble. SERVPRO S U C K S. They do not stand behind quality workmanship of their franchise owners. Save yourself some grief, consider calling Burggraf restoration, ServiceMaster anybody but any Servpro Corporation. Good luck because you're going to need it. DON'T RISK IT.

When we returned to the house on September 21st, our neighbor informed us that work on the house had started on Friday, September 20th, not Tuesday, September 17th, as we were told it would. We also discovered someone had gone through every drawer, closet and cabinet. They drank the remainder of two bottles of rum and took an unopened bottle of wine. They stole a stainless steel beer koozy and a stainless steel wine cup that held sentimental value as they were gifts.

We informed the site managers of the thefts. Within an hour, one of the employees got out of his vehicle with the beer koozy in his hand and returned it to us. We told the site managers we wanted the landing in the apartment area cleaned out before we left for our Virginia home on Sunday. They sent people in, who took up the floor and part of one wall. At that point they told us the job in that area was complete. We locked the door and left for Virginia at that point, believing no one would be allowed in that part of the house again, as we informed the people in charge of the site what had occurred.

The next Saturday, September 28th, we returned to Ocracoke to find the door had been unlocked and someone had been in the apartment again. This time a pair of speakers were missing along with some canned goods. The restroom had been used as well and, as the water had been shut off, a mess was left behind. There was also a cap with “Florida” left in the middle of the room. At that point we filed a burglary report with the Ocracoke sheriff’s department.

We then asked for a meeting with the franchise owner, which we had on October 3rd. At that meeting he told us he took full responsibility for what happened in our home. He shared with us he hired this work crew over the phone, sight unseen and sent them to our home with no ServPro employee supervising them, which is what should have happened, according to him. At the end of the meeting he stated, "obviously, we will do whatever you want.” We took a week to think this over, during which time, we did not hear from him.

On October 12th, we met with a contractor that was willing to restore our home. He informed us he would not start the rebuilding as there was more cleaning up to do. 80% of the underpinning and insulation under the house was not removed by Servpro, and was holding moisture and mold. There were five more walls to tear out, one of which has visible mold. There was another sub floor that needs to be removed that was holding moisture. Also, there were doors that were not removed, as well as two baseboard heaters and a central vac not remove, even though the baseboard heaters and doors were removed from the rest of the house. If we had been unable to return to the house for a month or two for whatever reason, and it was left in this condition, with us believing it was dry and mold free, what would its condition have been then?

At our first meeting ServPro, the franchise owner quoted us a price of between $18,000.00 and $23,000.00 to complete the work. Although we never received a written estimate, we took this as a verbal agreement. On October 13th he told us the total invoice came to $46,000.00. How did the price double? After the experience, we will never consider hiring any ServPro for any reason nor would we recommend them to anyone. From the thefts and burglary to the poorly done and unfinished job, I can say this is the worst experience with a nationally known company we have ever had.

1) They said they'd move it out, get it cleaned, return it when I was ready up to a year. Well, they did that, and more. My house was 1400 sq ft, which is relevant. My main living room wall contained 150 or so books, some almost 100 yrs old, all returned like nothing had ever happened. Same with the art work, my curtains. Everything in the living room except for my 4 piece furniture set, and my 65" plasma tv, that happen to be between those big book shelves, and mounted 6 feet above the brick fireplace... They returned my bedding, but no bed. My clothes, but no dresser. My table with no chairs. They claimed to document everything, and simply didn't. All of which on the second floor on the opposite end of the house.

2) They recommend I work with green construction, some subsidy I don't know...but like I said, sun room was torch, few siding and walls needed rebuilding. They tells me, "We're going to wash everything best we can. Just clean its really good. Maybe twice if we have to." Went back there a month later and the house is down to the frame. The entire house. Just frame.

3) We work with a great insurance adjuster to help you through the process, and get you more money. They took me out for lunch and everything. Week later, ok, we made the deal, sign these checks, and we're good to go. Awesome news. Week later, no money. I was supposed to get some for you know, hotel, new clothes, whatever. Call the bank, all the checks cleared. Except 1. I won't say how much, but it was enough to buy a new house. The checks cleared yet are somehow missing. Now I still can't get in touch with anyone. I did not know most of these people are out for lunch at 11 on Monday, unless it's Tuesday, then it's 2. Or Friday its 1230. You get it. For some reason they're sick all the time, and on vacation. Avoid.

I contact servpro and I have not heard back from them. There are 2 things, either the meter wasn't working or they didn't want to take the tub out. The tub was one that was a shell, that had the roof, sides and tub all in one and was fiberglass. And it was a hassle to get out. I tend to believe that they are good at being friendly and not wanting the difficult and hassle work to do. The tub had to be cut in four sections to be removed, it was a very dusty job. Now, I'm not only out of my deductible on my home insurance, but, the extra expense of having the floor and tub replaced with my insurance. The whole time that the guys that came, kept assuring, that nothing was under tub, that it was toilet and the water ran down. This tub was 40 years old and fiberglass, it appears that it could have had a crack in it.

I would like to make a suggest, go with your gut and do not, do not, fill out their comments until ALL the work is done. I thought they were very friendly and had the equipment and experience to know better than me. WRONG!!!!! I thank God, that I did not want to leave the plywood like it was and decided to tear out the tub. Otherwise the joist would eventually have decayed and it would have been a bigger expense in the long run. I called three days ago to report this and I'm still waiting on a return call back.

After power was restored we asked for a quote to remove carpeting and dry out our basement which is less than 2000 sq ft - they quote a price of $10k and to leave it raw/undone as well as stating there could be mold and trying to escalate things. Of course we declined and found a much better co that cost 1/2 that amount, and they actually tested for mold of which there was zero since it was 15 degrees out at the time and only 48 hours after the storm..which is not enough time or the conditions for mold to grow anywhere.

Anyhow we told them the price was ridiculous and they said they would review and get back to us. They responded several months later that their accounts payable person was away from the office and would advise.. then nothing. Flash forward to more than a year later we just receive a letter demanding payment with NO bill and stating an even more inflated amount that "includes interest" with no base amount mentioned or invoice and threatening to damage our credit and threats of a lawsuit and legal fees - I don't know who is doing the creative accounting over there or thinks they are a legal genius, but this company should be shut down for unlawful business practices and false statements as well as price gouging during a storm, and clearly zero documentation of their hourly costs and work. AVOID THEM AT ALL COSTS.

For my aunt's house water flooding mitigation, they finished their job and left the basement wood frames wet which then caused severe warping on the wooden panels throughout her entire 400 sq ft basement. Servpro blamed the company that had finished up my basement and continued their no fault stance. The company that finished my basement stated that Servpro was completely at fault as they did not dry up the wood frames properly. Now there is also mold growing in her basement. So I spent over $200 of MY OWN MONEY to get an independent assessment and it clearly pointed out that Servpro did not properly dry up the wood frames and was at fault for causing severe warping to the wood panels. Even with this independent assessment, Servpro denied their wrong doing and would not own up to replacing my wood panels.

Oh by the way, this took over 2 months as they took their time to assess and only assessed under pressure from my insurance agent. In the meantime, my aunt is waiting for resolution before she can put her house back on the market for sale. Complete disregard for their customer's well being. No way to run an operation. This has been an awful 2 months trying to help my aunt. As Servpro will not own up to their fault, I will be pursuing legal actions although it will be very costly for my aunt. Hope this post helps. Do not go with Servpro unless you enjoy pulling your hair out.

Among many examples of not admitting fault, this one is the best. You will get a good laugh out of this one. My aunt's basement has wood frames (6 to 8) in the middle of her basement that separates the living and storage areas. Servpro's top supervisor came out to assess with me there as well. He measured those wood frames for wetness and showed dryness at the base of the wood frames and wet near the water line marked with water stain. His conclusion was that there could have been additional water damage that could have caused wetness in the middle of the wood and not at the base of the wood. WOW!!! I know I am not a mitigation professional but my common sense tells me that it would be nearly impossible to have wet wood in the middle of the wood frame when it's dry at the base. I did not realize that water can float in air and damage just the middle of the wood with flood water stain and not cause wetness at the bottom.

Between the initial visit and the time they came to pick up their equipment, a guy came out to do what I thought would be a mold remediation assessment to see if we'd need that option but no, he didn't do anything while there. 20 days later, I get a phone call telling me we owe an additional $1300 for their services. At no time during the course of the transaction were we ever told there would be additional charges!! VERY SHADY way to do business!! Had I known it would have been an $1800 charge to suck water out of the basement, I never would have agreed to have them come out! Very dishonest and I wouldn't care if my whole house went under water - I will NEVER Call them again!

My roommate's cat who was in the basement fell over and was being put down at the vet during all this. I told her I couldn't wait any longer and that I would have to call someone else. She got very defensive with me. Also, very angry. I tried to tell the child worker that it wasn't personal and that I couldn't wait. She then proceeded to tell me off. I was never mean to her or rude. I was having an emergency and she was obviously not trained to deal with it.

I would think that a company would train their employees how to respond to emergencies in an emergency. After yelling at me, she hung up on me in mid sentence. I wasted a half an hour. I got in touch with Roto-Rooter and they came within 20 minutes. By now I was crying as the little brat had really upset me. DO NOT USE THIS COMPANY!!!! THEY'RE UNPROFESSIONAL AND RUDE!!!!

I called back and talked to a man, and the install was rescheduled for 05 28 19. and it was completed. Owning 18 rental properties I'm buying refrigerators, or dishwasher all the time. So I purchased a refrigerator on 05 17 19, with a scheduled delivery, and haul off on, 05 28 19. On 05 26 19 I got a recorded call delaying the delivery to 05 30 19, so my tenants have been without a refrigerator for a week now. Today, the 30th, I get the call that they will be there in 30 min. so I informed my tenant.

Soon after they got there, I get a call from my tenant saying "they were either on drugs, or drunk AND VERY RUDE TO HER", and she was in tears. Not only that but they had refused to take the old one away. I call the driver, that had called me earlier, and had a verbal argument. and he hung up on me. I called back and he would not answer, so I left a message and in no certain words how worthless he was. Now ServPro won't return my call, and Home Depot, just shrugs and says that it's their problem!!