SERVPRO Reviews

Incredibly poor experience with ServPro for the following reasons:

They did not do the greatest job. They told me yellowing on my ceiling was from the sun even though I have UV film on my windows and it was in the inside of a closet that has no window. But definitely not a water leak. I had to wait for a long time. Then my insurance checks were lost in the mail. Then Tina called and told me I had less than 20 days to come up with almost $10,000 or they would put a lien on my house. Had to call the insurance company to cancel lost checks that finally made it on 4/1. Now waiting again for checks. Had Tina not jumped the gun on threatening me she would already have the money. Never spoke to her before. I always spoke to Amanda who knew we were waiting on the insurance checks and knew that’s how they were getting paid. If they put a lien on my home I could lose my job. It is laughable that the lost checks arrived on April Fool’s Day.

It’s been 2 months since our house fire and we can’t get any help from Servpro. It took them so long to eventually clean the house. When we walked through the house after the cleanup I found dishes broken and personal items lying in the soot piles. I know we had a fire but it was a traumatic experience and seeing the with how little respect our belongings was handled is very upsetting. We are having a very hard time getting our inventory list from them of cleaning costs and unsalvagable items.

They made multiple mistakes mitigating water damage. Found them wandering around in completely unaffected areas of the house. Did unnecessary demotion to hide obvious necessary work they initially missed. Holding the mitigation report we need for our insurance adjuster basically hostage preventing us from starting repairs while there are exterior walls without insulation and their unnecessary demolition has made our laundry room unusable until we can start repairs. It’s not the only room unusable. It just didn’t need to be made unusable.

After we had water damage in our house, we contracted ServPro through Google search thinking it is a national company with good reputation. The demolition team was excellent including manager. He was nice and would listen to our concern. Unfortunately, it was not the same experience with reconstruction team. It was a bad experience which was unexpected. The manager gave estimate which was overpriced with unnecessary charges and so many items which were not needed. After we questioned him, he failed to listen to our concern or cut short the conversation.

Great crew with Allen and Andrew under the direction of Darrell **, this crew demonstrated professionalism, skill and speed. They came in, proceeded right to work, were neat, quick and effective. Allen and Andrew came in the next day to check my progress and again showed the same skill set. They were pleasant, informative and in and out in a flash. I have nothing but good things to say about this team and their work.

The worst experience with a well-known (or well-advertised) national firm I’ve had. They were efficient enough at water abatement, but the GC work they conned me into was utterly incompetent. I’ve never been so angry.

Unfortunately I had an issue with the general manager and was told something different than the man I spoke with yesterday. I was told I would have help here definitely the following day if not sooner. I didn't hear anything back so I called and was put on hold. I got disconnected and had to try calling right back 3 times before she would pick up again. I explained the call got cut off. I don't think she wanted to deal with my problem. I was told in a rude way that she had already spoke to the insurance adjuster and that Servpro did not do service under a mobile home. I didn't realize I had called the same one the adjuster had called. I feel it very unprofessional that the man yesterday told me he was coming and couldn't have the decency to call me back and say he couldn't come now. The GM said she was sorry and she would speak to the man.

We had a water event this past month. The furnace failed and the water froze bursting the pipes, cracking the toilet tank and flooding the basement (32") of water. The furnace, water heater, gas fireplace, washer and dryer were all submerged. Servpro showed up promptly and pumped it dry. They ran multiple dehumidifiers and heaters until it was completely dry. they then removed the carpet, washer and dryer, and other debris. Then treated the area with a antifungal spray. They were genuinely concerned about helping. I doubt that you can find better than them in the upper peninsula of Michigan. Thank you Neil from Servpro Marquette Michigan.

The service and professionalism from Servpro Rochester, MN was great! They were fast acting when notified of an urgent need. John **, Colin **, and Brian ** were exceptional in their timeliness and ability to keep their team on task.

Servpro came March 2025 to restore my utility room and bath after water damage. David ** came to do the work and he did an excellent job putting everything back together. The tile was beautiful when he finished it, he also painted everything and put the vanity and washer and dryer back by himself and it all looks fantastic. He repaired the wall in the garage where the leak was and painted the wall and it looks like it never happened. Thank you Servpro for an excellent job.

The small store that I work at was recently inundated by mortar dust from construction that was taking place on the outside of the building. Servpro was hired to clean the store, where everything was covered with a fine powdery dust. The bid was for $2700 and the owner of the building paid a $1300 down payment when Servpro arrived to do the work. 2 workers came and spent 5 hours cleaning. When I returned the next day, I could see that much was still covered with dust and the floors were streaked where the dirt clearly was just pushed around by the mopping they did.

Servpro of Catonsville Reisterstown Miss. Bethany is very delusional. This lady starts conflict. My mom is 74 years old and need my help to understand things. This miss Bethany is made because I guess I got a mom. I’m not sure. She refused to answer questions starting conflict on the phone and now today we found out that they are not coming to finish the work all because I was trying to help my mom understand the next steps. They refused to finish the work after they tore my mom basement apart. Dismissed. Bethany she’s very rude and confrontational. Tried talking to her again today where she said they recorded the phone calls. Y’all need to listen to those phone calls and not listen to them saying you record the phone calls play the phone calls back and give me and my mom a apology for being rude to us for no reason and not come coming to complete the work all because my mom asked me to help her understand something and y’all refused it.

The initial water removal team went very smooth and was very helpful and knowledgeable. However the reconstruction crew, are taking their sweet time getting to us. Pushing back our pack out and reconstruction date. We were told one time frame for the pack out and start time for reconstruction. Once texted about updates for the house, we were told a different time frame before work could even begin. We have currently been out of our house for more than two months. Mostly waiting on the reconstruction part of Servpro. In summary, would recommend them for water removal, but find someone else to do any reconstruction work.

The whole experience has been a nightmare. They charged the insurance company $4800. I would have done it for half of that and it would have been done right. It’s terrible when you work with a company that doesn’t know to triage personal belongings prior to throwing (highly questionable) away. And the last thing I want thrown away is a $450 plus tax lift device and a $250 stair step machine. I was expecting this to be a great experience but… you know the rest.

They need to take a course in customer service. The management is pushy and doesn't know how to treat people that are in the middle of a crisis. Non empathetic. Extremely expensive. Wouldn't recommend. Crew was there one night, advised me floor would need to be ripped up. Days later Serv Pro Mgr met with the insurance adjuster and said floor was ok and did not back what his employees said. Now insurance. Doesn't want to cover. Serv pro was not on my side.

Stole many items from house, and went into closets when we specifically said not to. Stuff wasn’t even worth all that much, which is why we left it out, but they took it anyway. Thieves. Would not recommend. They also smoked pot in the house. Extremely disrespectful.

Extremely poor service. They basically robbed us. A small stove top fire and they said everything was damaged. No smoke in the bedrooms with the doors closed and the sprinklers did not even get triggered in the bedrooms. And, yes, they took everything including my daughter’s brand new MAC desktop. They said because she would not give them the login for it that they were going to “throw it out“. They took things like diamond rings, perfume (in glass bottles), about a hundred bottles of nail polish, professional cutting shears (valued over $400. each. I am a cosmetologist). They took all my hair supplies. They took so many things of great value that were not damaged.

I had a disappointing experience with Servpro, particularly with the manager, Susan **. She was extremely insensitive, stating that my items were old and already damaged. If that were the case, Servpro should have documented them as a total loss instead of packing them out and later returning them broken. In addition to the Haitian statue, several other items were also returned damaged. I provided a detailed list, including pictures, the replacement cost, and where the items could be purchased, which totaled $271.12. However, Servpro only offered $125 as compensation for the damage they caused.

I would give them negative four stars if I could. Horrible experience. They were unresponsive and padded the job. They quoted $7.900, and I got the whole job done for $500. I wouldn't hire them to restore a dog house.

Servpro Upland: 👎. Started off with the Monrovia franchise, which seemed very on top of things, but was transferred to the Upland franchise. They did not seem as professional, but they were responsive at least, even calling me specifically last week to say they were hiring weekend crews and was I open on the 1st (I wasn't) or the 8th (I was), both Saturdays. When Servpro didn’t show today and I called to ask why, the office manager (Abbey **) said that they don’t work weekends. So then I asked why she had called last week to make the offer of service on a Saturday. She said she had no recollection of the conversation (and since it was a call, I have no proof of what was said). So back to square one for cleaning and remediation from the Eaton fire! Servpro Upland has tarnished the Servpro brand for me, for sure!

To remove wet rugs in basement they charged $220 per man hour. The rugs were wet with ground water and county water. No sewage was involved. All work was in normal business hours. 29.5 total man hours were worked. I asked to see estimate and was told I could see it later. Upon receipt I immediately complained that the billed services amounted to an unacceptable hourly rate, they said they would speak to their supervisor. I offered $130 per hour which is more than reasonable and it was refused.

Our insurance estimator made us use Servpro to remove carpet in our dining room and living room that was ruined when I fell and bled everywhere. They harassed us for payment before we even received our settlement. Plus charged us for antimicrobial treatment when nothing was applied to the floor. That was 120$. When they started removing the carpet it revealed nice hardwood floors. We told them we were going to leave the floors as they were and not put carpet back over it. The workers repeatedly dug the utility knives into the wood while cutting the carpet. Leaving the nice floors cut up and scratched. Servpro sent someone out to supposedly look at it. He said they weren't going to do anything about it. So that was our experience with Servpro. Beware!

Initially they were very helpful and were referred by the insurance adjuster who I also thought was helpful and knowledgeable. I was wrong in that assumption. The supervisor who came with the team was rude, they put a hole in my wall and denied it, they cut too much of my wall off that wasn’t in the quote. He used my mop head to wipe down the mold on the wall. Left debris everywhere and left pee in my basement toilet. The repair guy kept emailing me someone else’s quote and when I finally received the correct one is was double the remediation cost. They also didn’t clean up after themselves. I will not recommended them nor use them ever again.

They Did a good job drying basement but that's where the line was drawn. Everything else was a circus and lies. They contracted the carpet out so it's nice except no doors will open but their so called construction guys should of fit the doors. They can't even cut trim and reach it correctly. They didn't fit out paneling so nothing lines up anymore. Didn't fix trim they broke but charged us for. They did a very poor job. Nothing professional about anything. Could of let some young teens do it and would look better and not be all hacked up and crappy looking. Check your invoice carefully. Half was double billed and lies.

I appreciate the courtesy and professionalism each Servpro employee assigned to my case has exhibited. They have kept me informed on their processes each step of the way. They've done a very good job of explaining in layman's terms their approach and remedies. Everyone from initial contact has conducted themselves in similar fashion: Rob, Isaiah, Zach, Brett, and Derrick. Kudos, to each of them.

As we continue to sift through boxes of our remaining possessions, we are increasingly dismayed by the negligence exhibited by your company. Following the loss of our home, vehicles, and belongings, your actions have exacerbated an already difficult situation. Notably, all of our belongings were professionally wrapped and boxed by GoodGreek storage, whereas your re-boxing efforts have been consistently subpar. The daily process of unpacking is serving as a painful reminder of Hurricane Helene.

Very poor experience. I had them come to my house to do remediation for a water pipe leak. They showed up and left their equipment here for over a week after they had told me to turn the devices off. I had to call them multiple times demanding they take their equipment off my property. Then they played games with our insurance company by not sending them proper photos for documentation. On top of all that, they decided to not send the bill to our insurance company afterwards which held up the process of moving forward with other contractors to fix the rest of the job. Suggest you look elsewhere.

We wish we had seen the overwhelming ratings on "1" prior to hiring ServPro during the Helene hurricane in Florida. In our time of distress, we hired ServPro to remediate our home what a mistake! ServPro sent an electrician for a safety check after ServPro had already turned the power back on and plugged in fans. The electrician arrives the following day and shut down the electrical box as unsafe and stated, "you are lucky your house did not burn down". Not to mention the cost that they charged compared to the two days of work that they performed. Additionally, they charged us for garage square footage and did no work in that area. Our message if it reaches even one person is DO NOT use this company. We are not complainers and have never posted a review like this but feel so adamant to make homeowners aware.

Choosing Servpro was a link of ungodly nightmares. They got a subcontractor who cost me financially way more than it would have cost to fix the problem. They nearly cost me my life. But did cost the life of my cat who was with me for 16 years. They got an individual to do the work who intentionally destroyed property of mine after some of the property that he destroyed accidentally through his carelessness. I got permanent physical injuries from being forced to help him move things that he was attempting to do by himself as he was destroying property of mine. Hiring Servpro was among the top greatest mistakes that I ever made in my life.