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They provided mold remediation services, which were fine. However, they then double charged me for the service, realized they had double charged me so they told me they refunded the additional money. Turns out in addition to double charging me, they then refunded me too much money (seems like a win for me, right?). However, they never told me they refunded too much and I never noticed it on my bank statements the next month when they came out. A year later, when I presume they realized their mistake, instead of calling me they socked their lawyers on me for non-payment and wanted to charge me again for more money than I owed them in the first place. Consider me less than satisfied...
We had damage from a hurricane, contacted Servpro right away. Were told someone would be in contact with us within the week. Called for months. Person was finally going to come, contacted me in morning on the way after one appointment. Didn't show so called. Said was at another appointment but would come within the hour, never showed and never called. Since then we paid them for an appraisal, after two months found out they needed a mold report. No appraisal yet. They scheduled an appointment to do a mold test with us today, Never showed up and no call. Not good customer service. The people we have talked to make you feel that you will have results, none yet. We have had 4 Servpro personnel at our home.
The woman Kim who is in the Collingdale PA office is very disrespectful, unprofessional, I recommend going elsewhere for services, they need to find someone who can conduct business and treat people with respect, she has zero.
We had a busted pipe that caused damage to our kitchen floor. My insurance company USAA uses Servpro because they have a three-year warranty (which they do not want to honor). They use one guy to do all the repairs (we had more than just floor damage). You can tell he was overwhelmed, just by his work. The floorboards in my kitchen are separating, he put plywood on half the flooring which caused an unlevel floor. He put nails on the floor..I don't think you are supposed to do that. He thought it was okay to just leave the microwave and the dishwasher un-flushed...we had to complain about that. My advice is to tell your insurance company that you are going to use someone else. We will never use this company again!
I don’t tend to write bad reviews even when the service is horrible, or even when I’m overcharged for contract repair work. But this is a different story. I would advise everyone to stay away not only for your own sake, but to boycott this company in solidarity with everyone that has been screwed. I was told I would be given a totally free quote on the work to be done. Never signed anything and was again told it was totally free since there was no water damage. Months later I get a call that they are going to send my bill to collections. What bill? Have to pay because a person was sent out there. There are other companies that will be completely free, so this is just an attempt to gain more money. Not sure it works that great in the long run but who knows.
I had a flooding incident in Nov 2021. They kept the water still running without starting the restoration work resulting in 2 more accidents by Mar 2021. By June the plan was given to complete the project by Sep 2021 but then got delayed to Nov 2021, then to Dec 2021, then Jan 2022, then March first week 2022, then end of March 2022, then April 2022, then May 2022 and finally it was ALMOST complete in June 2022. Every time they will give reasons as if they are amateur organization.
There is a complete lack of transparency (BLATANT LYING) and professionalism to take ownership of the project. On top of that there is bullying for payments and legal threats for 5K$ when close to 310k has been paid. They have hundred reasons to delay the project but are extremely quick to resort to legal threats after 98% of the payment has been made and I was only asking for accountability for the delays. Stay away from these guys. They have been a huge headache for our family.
We had a house fire 17 months ago, we lost our house down to the studs. ServPro came to "clean" out our belongings. They painted a beautiful picture, however day one 6 people showed up at 6:00am, and no one spoke English. They stepped on and destroyed most things that the firefighters knocked over. The promised to restore the personal belongings to pre-fire state. We had our daughter's PS4 stolen and had to push for them to replace it. We just received 200+ boxes this week, all mislabeled, smelling of fire and mold. Furniture in parts, water-damaged dressers without drawers, filthy to the eye view. When we opened up the boxes things were all mixed up, our son's belongings mixed with our daughter's belongings. Boxes marked "toys" with a moldy zip lock baggie and some small bouncy balls in it. Stuffed animals still visibility soiled smelling like mold.
I washed my daughter's favorite stuffed 3 times now it still smells. We got back boxes marked "food". They boxed up pantry items and stored them for 17 months all expired and the boxed cereal was apparently drenched in water at one time. A nightstand came here that wasn't ours and the top drawer was littered in mold. The man literally handed me that disgusting drawer and I said what is this? He said, "Yes, welcome." I'm beside myself with confusion as to how a company can allow their workers to do this kind of a job.
When we called to complain to the project manager Damien he twisted my husband's words around to his boss and his boss contacted our insurance representative stating we did not want them to rectify the situation that we were going to throw every box away and claim it. That is not what was said, we simply asked them to redo the job the way the promised to do it originally. Our insurance company spent over 80,000 from our personal belongings to pay this company and they did a horrible job. Everything turned out to be a lie, and now we are left to clean up their mess. Along with the cost to remove all the dirty and broken items our children once called their things. We suffered enough and we are just appalled. Shocked with every box we are left to open and "go through".
I'm finding toothbrushes and toothpaste used and dirty. Something needs to be done about this, this company shouldn't be allowed to stick it to people who have just been through a tragic event. The fire was terrifying, but what followed unfolded to be just as bad.
We were flooded in a hurricane so we needed to make sure we got rid of the mold so we called ServPro. We ended up paying $8,000. They pull up in a U-Haul. Then start to tear down the walls but then I was told I had to leave because of this humidifier thing that they never told me about before. I ended having to pay to stay in a hotel for 3 days so that ate up about $700. When we got back they were supposed to leave my garage door opener but when we got home it was smashed in the driveway. And then as we came inside we noticed there there were nails still in the walls all through the house and also I almost forgot to say that the guys were in such a hurry to get out of here because they wanted to go back to their original state that they live in so they were in a very big hurry and rushed through the job. I do not suggest anybody hires this company.
My Condominium association hired ServPro of Largo to assist in getting rid of unwanted items. I planned to get new flooring,a new kitchen, redecorate. ServPro arrived late daily saying it takes one hour to go the 5 miles to my home, gave me massive rapid fire lies, refused me an estimate (cost $7,000), took double the time estimated, worked 10 am to 2 pm with lunch daily, gave me a $5 bill forgery for fun. Workers stole all my diamond and gold, Tiffany, Sterling silver, gemstone, Hawaiian, Yukon, First Nation, art show hand made jewelry.
Workers stole my asthma medication from medicine cabinet. This action is dangerous and illegal without a court order or physician order. Workers took my safe with social security card, checkbooks, credit card, nursing license. Identify theft. Workers left my home filthy. I am single female over 60 and had 11 steroid injections the year before due to physical injuries and needed assistance. It took a long time to get itemized bill. I was refused itemized bill due to "fear of it being scrutinized". I notified corporate with no response.
SERPRO - St Clair Shores MI Team (Joe, Nik, Deven) came in after we had home kitchen flooding; entire kitchen flooring had to be removed (they did in one day), commercial grade fans & dehumidifiers brought in (for a week); got us ready to install new flooring & we back up and running... THANKS SERVPRO ... and especially Joe & his Family.
Servpro was sent to my house by the Louisville Water Company. They failed to clean the category three waste or debris for over two weeks. They stole from me and damaged over $3000 of my property, they had to return four different times to complete the job and then refused to compensate me at all for the damage. I involved corporate but eventually they stonewalled me as well. I have filed both a police report and lawsuit in an effort to hold them accountable. I would never want anyone to go through their dishonesty, fraud, and criminal activity. DO NOT USE THIS COMPANY FOR ANYTHING!!!! They are the worst company ever!!!
Nine months to reconstruct a tiny bathroom and two walls of another room and still not completed properly. Only use this company for mitigation/water removal. I have never seen such incompetence - entire bathroom had to be torn out back to the studs and redone due to sloppy, dangerous work. Walls had to be redone. Tile person did not speak English and so tile work was not done properly. Broken fixtures, paint and debris on everything and never cleaned up despite promises. Another manager had to step in and supervise because the work was done so badly. Our life and house has been upended for almost a year for what should have taken two months tops.
There was a leak in my bathroom which cause the flood problem. This leak was in the wall behind the sink and the toilet. The insurance company sent a plumber to fix the leak, then They sent Servpro to put vents to dry the wall. After that They told me that They need to cut 3 feet from the floor and up. They took and broke the cabinets off the kitchen. Also, they took out the sink. They start cutting the wall that was in front of the original damage. I don’t know why? They should only cut the affected area. However, they found Mold in front of the damage area and told the insurance that that the problem wasn’t cause for the leak. Of course, the leak was in the other side. The insurance company denied my claim because Servpro did a bad diagnostic of the problem.
The next day they came and left my house with holes in the wall. The cabinets broken and without the sink. My house is a mess and They told me that I need to fix it myself even though They destroyed everything. This is not fair. Don’t chose this company to fix anything. They would go to Your house and destroy everything they can just to make more money.
Water leaked damaged floor. These guys came out, stripped my bathroom, worked 4 hours and left. Since then I have been stood up four times by them saying they would be here to finish the job. So far they have not showed up and I would like to have my bathroom back.
Servpro out of Palo Alto, CA, Gary ** misrepresented the cost of repairs that were not covered by insurance, etc...And the contractors they hired did shotty work, made a mess...They got paint all work window and door jambs...
UPDATE: Servpro finally offered me a refund if I would delete my reviews. They then denied me the full refund because my BBB one could not be fully unpublished! They tried to get me to sign a legal contract covering them but basically screwing me and getting me to agree to non truths.... When my attorney recommended a few minor edits and to where I couldn't be sued later for partial BBB info still up due to my complaint they backed out.. Be cautious as this is only paying for refunds to silence those with bad jobs not making right unless any bad job information is removed and only benefiting their reputation!! Bad business!
I paid them 11k to remedy mold in my attic to keep my family safe. They did the job and missed many areas. After I called and said I would take legal action the supervisor rushed out within 2hrs leading me to believe he was going to make right. However, he followed with immediately voiding my warranty instead due to saying there was new growth and wetness and high humidity. So all they did was deceive me to cover their **. I've had 5 other companies out and every one has told me the only mold is what still has their scrub marks visible through it where they missed, that the humidity is some of the lowest of all houses in the valley, and even during rain there is 0 wetness. They also used insulation that is not as thick as it should be. The spots totally missed were in corners I heard them arguing over who had to go into and not wanting to while doing the job.
I feel stressed out for months now trying to get another company to be willing to come in behind their poor job and coming up with the money to redo a job that they failed to so properly. Meanwhile exposing my kids to mold I paid them to remedy. When you call other remediation ask them how many customers they have been having to fix Servpro jobs this month. The number is alarming....
Please beware, especially if your insurance company provides you with the option to select this company for repairs. My husband and I were supposed to have our cabinet under the sink rebuilt as well as floors, base shoe, baseboards and quarter round installed as a result of water damage. This project began in late February/early March and still is not completed nor is it done right. Therefore, we made the executive decision to stop work and doing business with this company.
So let me first start by saying, the general contractor they assigned, was not an effective communicator nor did he properly check behind his guys’ work which after every job was faulty which included gaps in areas of our floor where the LVP floors were cut too short to reach the walls and also, the toe kick that was installed around our cabinet was not installed using the correct size materials and therefore has gaps in which you could literally stick your whole hand inside to get to the subfloors. Not to mention, the guys that were sent to do our floors broke something on our washing machine and never notified us but asked my husband where the nearest hardware store was and went to Ace to get a part to fix it but it still wobbles.
Also, they did not install our toilet correctly as it was crocket and it wobbles because it’s not properly sealed to the floor. The guys who installed the floor played loud music, laughed and joked loudly the whole entire time they were in our home and could be heard upstairs. When they were done, they simply called to me from upstairs and said they were finished. Before I could even make it down to inspect the job, they were walking out of the door. They did not ask me to do a walkthrough or anything. As far as the cabinets go, I continued to call and text Johnny asking for updates and he would always give me the run around about the cabinets saying that he would check and get back to me.
So finally we decided to not have the cabinet job completed because he told us that the guy he had was giving him the runaround and he assigned another guy for the job who would call us and come out and do measurements (which by the way should have been done in the initial estimate that was done in February, 2022) but of course that never got done and we never received a call. Also, the contractor kept saying things that needed to be done in our kitchen weren’t in our estimate from State Farm so they had to add them in however, State Farm was not even the ones who did our estimate, it was Servpro. The guys who he sent to complete our quarter round reeked of alcohol and one was holding himself when he walked into my house asking me to use my bathroom. Also, they did not have the right materials and claim that they did not receive a work order to complete the toe kick.
When I called our contractor, of course he did not answer, but replied through text saying that he contacted his boss and would deliver materials which never happened therefore that is why the baseboards that were used as toe kicks didn’t work. The guys also broke one piece of quarter round in our dining room but instead of using a new piece, they decided to try to glue it together but did so unevenly and it looks very sloppy and not of good quality. Then, the guys left without putting quarter round at our back door and when we called them to notify them, the man wanted a picture which we sent and he then said through text that he did miss that spot but he was already on another job and that if we agreed to let him paint our hallway (which by the way had nothing to do with this job) he would come back and fix that piece.
I was so shocked and appalled that a “professional” would be soliciting us for another service without even properly finishing the job he was being paid for. So I expressed to him that we would not need a paint job now and I told him that the general contractor was coming back on Monday to inspect so he texted me and said he would have it done by then. Of course, he never called and never came back to do the job. The contractor did not come as scheduled Monday because I texted him to ask him about the time of his arrival and he wanted to postpone to the next day.
When he did come the next day, he never actually walked through to inspect his guys’ work. He only looked at the things we pointed out to him, attempted to fix our toilet and stayed at our home for about 10-15 minutes. We paid Servpro over $2,800 in a deposit for a job that was done incorrectly and was delayed with awful communication. I’m still left with a bad taste in my mouth wondering why on earth I had to call these people so many times to beg them to do the work they were getting paid for and not to mention just doing the work RIGHT!
Also, when we ended the job and called the company to complain, they never asked for pictures, nor did they come out to inspect, nor did they have the contractor’s supervisor contact us to discuss the issue; they simply claimed they gave us credits which by the way we haven’t been able to see because I asked for an itemized receipt of the charges which has yet to be sent to me. I just cannot believe my husband and I experienced this nightmare which is still hunting us because they are claiming that we owe them more money.
Do not use this company unless you want to waste your time and hard earned money for very Inexperienced and careless work that could have been done in a day but was stretched out over months. My husband and I still have to pay someone to correct the work they did and it just isn’t fair! We are hoping that this review will be seen and help others from making the same mistake we did and basically being misled, mistreated and robbed! Please, do not use this company nor the contractor mentioned. I wish there was a way I could post photos and screenshots of the communication between us. If I could write about everything we experienced with Servpro, it would take up too much space. Trust me, don’t use them or you will be sorry! Tell your insurance company, “No thanks!”
I had a washer leak in my unit. They took 3 hours to get there. I did the extraction for them. And their water meter was wrong. I went in with my own professional behind them and tested with brand new meters. They lied to my apartments trying to get me in trouble. They also only tested where there were pipes in the ground feeding to my laundry and sink. Bunch of scammers trying to make money on apartments exaggerating stories. It was a washer leak. Not flooding as they described. The project manager was rude enough to say he isn't allowed to tell me what my damage to the apartments were. Already a scam. And then he told my manager I should move so he could have his team do demolition for 45 days. Totally unnecessary, I was the one that fixed all of the problem anyway. Then they still came by and took all the trim off my walls leaving my apartment in worse shape than before as if they have such a huge job to do.
I spent 2 weeks with 13 fans, 2 dehumidifiers and 1 hepa while my daughter consistently got bloody noses while my apartment manager didn't care. She told me to leave them on even if they cause us damage physically. Then when I complained about the physical hazards she messaged that she will cancel my lease in retaliation. I hate the entire situation. And the men that were there were completely rude to us. Showed up 3 times after we asked for a phone call first and told us that management let them in. Two of the three times I was getting dresses. Totally unprofessional.
After initial 1st day of work cleaning my basement, I got a walk-thru of what to expect when they came back to finish the job. I found out they just sent a team back to collect their 4 de-humidifiers and leave, after all, I paid them AFTER their 1st visit. Nothing he told me on that walk-thru was true. All lies. My wall paneling was not cut at the seam, to be tacked back up later. They had cut it sideways and thrown my 3 sections of paneling away in the trash. Carpet was not straight-edge cut with edge molding put on as I was told. When I called them, they told me they " never deal with carpets" or any "reconstruction". My basement looks like hell and today I have to call a carpet man out and pay him to fix my carpet. As for my paneling, I don't have clue what to do? Hang a blanket over it?
It took Servpro of Chattanooga/Cuthbertson Restoration 6 and one half months to complete our project which should have taken one month at the most according to two licensed inspectors. Very poor business.
Christian and Jesse were timely, courteous not only with me as the customer but with each other. Christian tried to determine the nature of the stain in our carpet that I had tried to remove with no success. As my carpet dries it appears that he may have succeed it removing the mystery stain. A professional team, who showed concern for my property and time. They have earned my respect and I will definitely use their service again.
I had ServPro McKinney TX clean up after some water leaked into the house into several rooms. They estimated it would take between 3-5 days of 25 high speed fans and 2 dehumidifiers at a cost of $3000-$5000. It took exactly 3 days (72 hours) and I expected the cost to be about $3000, but the cost was almost $4000. Alexis at their office was quite stern and unbending about the cost--a bit rude. I will look elsewhere if I have water leak problems again.
ServPro was hired to repair water damage from a leaking roof. They caused more damage than needed to be repaired. They didn't even do all work that they said was going to be done. Full ceilings were not resurfaced as quoted, only a minimal area and with a different paint sheen, so it's completely obvious where they touched. Same with the walls and baseboards. Walls were damaged from removing baseboards and never fixed. Paints don't match on walls. They never did mold removal and didn't reinsulate attic space where water damage was.
Broke the dishwasher seal and improperly reinstalled it. Broke the stove's gas line causing a leak and the gas to be turned off. Was without a stove for 3 days until that was repaired by ourselves. Didn't properly remove old laminate flooring before laying the cheap vinyl they sold us on. You can now feel all the imperfections right through the new floor. Poorly pained a room that didn't even need to be touched, all to compensate the overpriced quoted work they did. Every wall that was painted was done so with a different sheen of paint so all touch ups show. Paint on trim, ceiling, cabinets, door, and new floor.
We were left for 3 weeks with no floor and open walls and all of the material and equipment scattered around the house until they were able to come back out and complete the work. All of this while we were trying to live and function in our home. They sent one guy to do the entire job, and after 1 week of demolition we were told he wouldn't return for another 3 weeks to finish because they are currently understaffed, leaving us to live and function with the mess he created and the material and tools he left behind. I would never recommend this company and their shoddy work. Completely dissatisfied.
The SERVPRO of Morton Grove/East Niles 7125 N Austin Ave Niles, IL 60714 sent by my insurance company to came to my rental property to do the work on 2/9/2022 and they cracked and chipped the ceramic tiles along the T-molding in my bathroom when either trying to remove the T-molding between the bathroom and the hardwood floor in the hallway or trying to cut out the hardwood floor in the hallway along the T-molding. The franchise owner denied his responsibility right away and was not even trying to find out what really happened when I made a complaint to SERVPRO. The photos that my tenant took before and after SERVPRO did the work show that it was SERVPRO damaged the ceramic tiles in the bathroom. The SERVPRO has done more damage at my property than helped.
Do not call or talk to this company they are the most dishonest company that I have ever dealt with. My house burnt in November of 2020. The insurance company had us get in contact with Servpro of E. Clackamas. They came right over to the house and that is when the lies began, they told us that there would be 2 people working on the house all the time. But most of the time there was only one person. It was downhill from there. We were lied to all the time. They would not give a work schedule or an estimate of how much money they had spent until they were almost done, and then they informed us that we were $30,000.00 over the insurance amount. They had doubled the cost of items and added costs into the amount that I did not understand, and I was told that was if they had to come back and redo any work.
There were items like finish carpenter which there was no finish carpenter on site. The people that Servpro had on site had never done work like this. They installed doors, windows painted the walls and ceiling which they screwed up. I do not know anything about house painting, so I was depending on them to know what paint to use which they didn't. They did not know that you only use flat sheen on sloped ceilings. So, they repainted the ceiling 2 or 3 time before they were told to only use flat sheen paint worked on sloped ceilings. They installed 7 interior doors and all of them had something wrong with them, 2 of them had to be redone. They also installed 8 windows which 5 windows was reinstalled 2 times before they were correct and 2 only had to reinstalled 1 and only 1 window was OK.
We were out of our house until August of 2021. But when we moved back in, we could only use the master bedroom, which wasn't complete, the kitchen, and dining room. The rest of the house wasn't done enough that we could move into it. We lost out on deals for furniture because they would not tell us when we could move in totally. So here it is March the 11, 2022 and it is still not done, and they want us to pay for the poor work that has been done.
If all Servpro is like E. Clackamas don't use them, you will be sorry. Insurance companies need to stop recommending Servpro to the clients. Servpro inflates their cost by double which makes the insurance having to pay for the work that is done. If we had been able to get an outside contractor, we would have been able to stay within the insurance amount. But not being able to tell then when the house would be ready to rebuild, we were unable to do that. Again, all I can say DO NOT USE SERVPRO.
The owner kept telling me that work crews were at my house working but each time he didn't tell the truth, nothing got done at all. When questioned about lack of service he quit the contract. The first day they took all my clothes, shoes and rugs. They were returned weeks after that filthy dirty. Beware of this company as they promised for a quick service but don't put out. I am now in a dirty unhealthy house with my pets looking for someone else to help me. They seem to have plenty of workers to come out to do that which profits them the most like delivery of air scrubbers and textile cleaning which happens immediately and then they leave you hanging. They also report to your insurance company about losses and minimize them so you don't get the money to replace all that you work for.
ServPro was contacted on or around 1/4, I believe, regarding an insurance claim for water damage in my basement due to sewage overflow from a neighbor's house. They were contacted to restore/repair damage in basement including floor tile, washer and dryer, bathroom vanity, walls, etc.. The project manager, Stephen **, quoted me around 10k ballpark to restore/repair items previously mentioned as well as mitigation, we spoke in person on 1/6, I believe, dates may be off.
On 1/11, we spoke again over the phone, he then quoted me around 11k in total just for mitigation, no repairs included for items mentioned above.. It appears the company is attempting to utilize 100% of insurance cap, which is 10k, for themselves and leave me with nothing for repairs.. I believe from experience, Stephen knew insurance cap would be 10k, thus quoted me that amount in person, then turned around and quoted me 11k over the phone, not including my repairs.. As stated before, it appears the company is attempting to take 10k for themselves, leave me with a damaged basement..
State Farm recommended this company when I had water damage from a leak. They told me I wouldn’t have to worry as State Farm would handle the bill. When all was said and done they paid me less than the bill and left me to handle it so I went through the bill with a fine tooth comb. Not only were all measurements off but about 10 or more sq ft, but they claimed they pulled up 36 sq feet of flooring and didn’t even pull up more than 1 sq ft. They cut all the way through sub flooring so we had to reinforce our floors, it deep gouges in the hall after pulling up tile, bent the frame in the drop ceiling, all costing us a lot of work and money. I do not recommend this company.
Complete rip off including property damage following dozens disputes over the phone and via email with company owner Joe Lillian during 5 months. Ended up with unauthorized credit card charge of thousands dollars!
Unprofessional service. Very bad service and bad communication. Paid for services not rendered. I paid the insurance but when the water heater broke they wouldn’t replace it. I would not recommend them to anyone.
ServPro Company Information
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- 801 Industrial Blvd
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- United States
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