SERVPRO Reviews

If you want to be taught a lifetime of hard lessons in home reconstruction, hire this company. Back in May 2025, after a major sewer flood, my homeowners insurance referred me to this company for mitigation work. After discussing the repairs, I verbally agreed to a contract around June 2025. Mitigation started immediately, and we were told repairs would follow right after demolition. Because 75% of our home was affected, my family of six (four people, two dogs) relocated to a motel for almost a month, trusting that the work would move quickly. After nearly a month, I was in a motel and spending over six thousand dollars on housing, nothing had been done at my house and we decided to move back.

Be careful and make sure that the insurance does not pay the company directly, if a claim is involved. They overcharge for the work that is done and the work is incomplete. When you file a complaint/ leave feedback, they never get back to you with a resolution.

Thieves. Our basement got flooded while we were on vacation. Well let me just say that I had about 30k in Star Wars, GI Joe's, old school barbies, Transformers, TMNT, WWF Wrestlers, Stretch Armstrong... you name it (this was in 2003 (today's $$ ..)) We had a flood in our basement while we were away on vacation. We came home to everything gone. No receipts. Just "Everything was ruined." By the time we got the full scope and bill, they had ransacked everything and told us it was all a loss. Really? Plastic toys are a loss? Unfortunately I came home to late to find memorabilia, family heirlooms and toys worth a retirement gone. Worst of all was my Grandfather's Korean War Foot locker. Filled with action figures galore. His uniform and belts. When confronted, "Oh well our policy is to throw everything away." Thieves.

100% AVOID this company. Our kitchen sink pipe burst which resulted in our floors, cabinets, and everything else in between needing to be removed. The mitigation crew was very polite, did their job well, and even informed me of damage that they caused during the intitial demolition. After completed, my house was left with exposed wires, no floors, no dishwasher, no oven, etc... Their construction crew dragged their feet for over a month with no start of repairs. Ended up firing them and going with Action Restoration for repairs (Which was the best decision ever).

This review is written about SERVPRO of East Brunswick, NJ, **. I contacted SERVPRO of New Brunswick at ** to get a quote on doing mold remediation for a 10'x13' room. I received a quote from another company of approximately $1,500. However, that company only did mold remediation, and did not repair any drywall taken down in the process. SERVPRO advertised that they did both remediation and repair. When I spoke to the mold remediation manager, Alec, he quoted the remediation would be approximately $1,400. He said they charge $200 for the inspection, but that cost could be applied to the bill if I hired them. I intended to hire them because they also had a division that did repairs.

There is so much I wish I could say because no one would believe what has happened to my family since our house fire in July 2024 where we lost everything. To this day Servpro has still not completed our house rebuild and shows no compassion or empathy by management or by the owners. There is no justification or reasons, just that workers have other jobs to focus on. Please stay away from Servpro Team Wall located in Shiremanstown Pa.. No one should have to go through what we have this past 16 months.

Do not use them. They sent two people out after water damage in my home, did not speak English, had fans & blowers, removed things that had no water damage & my new waterproof flooring. 5 days Cory was done, said they get equipment next day, 4 days later & more damage till had to throw them out. I got ripped off. Later my neighbor warned me about them. They did the same to his brother. ZERO STARS

I first choose Servpro Camarillo/Oxnard after water damage, as their name was one of two or three on a list from State Farm. After conclusion of restoration and pay out from State Farm, I received two bills from Servpro totaling more than $6,000.00. I have written Servpro asking for an explanation of the discrepancy and lack of transparency in costs to me, and I have not received an answer back over a period of months. Today I received an email stating they may take a lien out on my home if I do not pay the bills, and still no explanation of the discrepancy in costs. There have been past law suits against State Farm and Servpro for collusion in lowering costs for State Farm, and there is a class lawsuit against Servpro in Ventura. This company is beyond unethical. They appear friendly, but friendly as in scam artists. Do not go with this company!

While driving on the interstate, we encountered a company vehicle from Servpro. While driving in the left lane and the Servpro vehicle in the middle lane, with no signal, the Servpro vehicle, with LICENSE PLATE NUMBER AZF-9770, proceeded to merge into our car causing us to have to hit the brakes and quickly move into emergency lane. When we first noticed him slightly moving over the line, we laid on the horn. I am really not sure how you are unable to hear a HORN or even just choose to ignore it. The driver seemed to be very inattentive to the situation and gave no reaction to any of our warnings. Servpro needs to REVOKE his driving privileges after nearly causing a horrific accident if not for our attentive driving skills.

I had storm damage to my house in August. SERVPRO has been working on my house since then, and doing a great job! They are very helpful, friendly and knowledgeable! One person I would like to thank for going the extra mile is Josh **, Ops Manager. He took the time to do a big favor for me! I had wood from my tarp that had been on my roof laying in my side yard. It needed to be cut and taken away. Thank you again, Josh, for taking care of that for me!!

I had a fire in my house and Servpro came out to clean. The original agreement was to clean my house, get smoke smell out, and clean air ducts. I had to call them back out because of the things left undone and I was not satisfied. They came out and supposedly did everything. I had another contractor do my kitchen replacement and they did a great job and just completed the work.

I work for a company located in Ponte Vedra Beach, FL. Serve Pro (customer service or call center reps) call our office often, soliciting for business. On many occasions I've told them we are not interested, and they continue to call - different people every time. Today, they called again and when I politely stated we are not interested, they promptly hung up - they didn't even say "thank you, have a great day, goodbye"... nothing. What a way to strum up business. RUDE!

I will never refer anyone to Servpro, nor will I use their services. My services began in March of 24 and the job took months. My floor to date, still is not fixed. I have weak spots in my floor due to the fact that the entire old floor was not cut out and the new floor was higher.

Had a very small house fire in one room. Servpro came in and Emptied my entire house. Three months later returned it in over four hundred unmarked boxes. They did more damage than the fire. Overwhelming.

ServPro Pullman repeatedly broke promises, ignored calls and emails, and caused me to miss work. Mid-project, they stopped because the job “wasn’t worth their money,” despite prior visits, photos, and paid services, leaving me worse off. Jay promised to be there every step of the way but that was a lie. Contacted in Aug. and strung along through Nov. until they stopped working or replying. I have been overly polite and accommodating and they took advantage of that.

SERVPRO came through and honored the initial agreement with great care. The carpenter they sent did an excellent job, and the finished result looks fantastic. I couldn’t be happier—thank you, SERVPRO Houston!

WARNING SERVPRO CLIENTS: SERVPRO: Fontana, Corona, San Jacinto, Idyllwild, Lakeview. DO NOT use this company for any type of reconstruction services. You have been warned. This company and its construction crews and office administrators are the worst to work with. The construction crews are deficient in their abilities. They send a painter to do wood framing and baseboards. He had no idea how to cut angles or measure properly. He installed doors on the wrong side of the casing having to redo and fill in cutouts for hinges. The gaps in the trim boards around the doors were enormous. I had to call in the project manager and have him redo them, as you will see in the videos I have attached. The trim was not secured properly. They were trying to fill gaps in with Silicone and paint. The doors did not close properly, the drawers in the cabinets had to be redone because they would not close.

Home smoke free but George...Site lead promised to put all furniture and items back to where originally located. Still has not happened and I am extremely disappointed. 61. A widow with limited mobility. Never gave contact information.... Good job mitigation... Poor job keeping his word. MY WORD IS MY HONOR....

I hired ServPro after a fire. They were so awful. It took them 2 weeks to show up so the damage was worse by then. They repeatedly told me they were cleaning the house and a month later, we went by to pick up the mai,l and all they did was close off the section where mold and mildew had accumulated. They refused to clean it up. They were all sitting in their trucks when we pulled up. No one was working. I immediately told them I’m done. Finish packing my things and I will hire another contractor to clean the place. The contractor came to clean but SERVPRO was responsible for removal of furniture. The contractor had to argue with them to do the work. That was the last straw. They charged us $46,000 to pack some pictures and move a sofa, fridge, and boxes they put on my porch. Shameful. The contractor that actually did the work has never been paid. They government needs to evaluate these scam artist. I would never hire this company.

My elderly mother had a house fire. Never dealing with this type of thing and being quite naive I called Servpro. The girls hired on to do the cleanup and pack away were very sweet, very hardworking and I have no issues with. In fact they probably don't get paid enough to do the work they do. The real issue is with the owner and operator who managed to charge my mother's insurance 4 separate times for the same items. Packing/cleaning items, pickup and drop off items, storing items, pickup and drop off of the same items once again. If that was not bad enough her fire was in April of 2025. Wasn't even the whole home. It was 25 to 30%. They said they would have it done in 6 to 8 weeks once they got started. Well they couldn't get the insurance to agree on their estimate and would not start in on anything until getting paid.

Just recently had a serious water problem at my house which I am renting. State Farm contacted Servpro, and Brianna, TK, Cliff, and Carey have been working diligently to get the drying out phase done. All this is complicated to me, but Servpro is getting my house ready for the construction phase next. I appreciate these people who communicate with me as to what is going on, and doing what needs to be done. Thank you Servpro! I will use the construction team next. A nightmare to me, but they are getting my house back to what it used to be. Thanks.

During Hurricane Milton, my husband and I relied on SERVPRO for flood service. To make a long story short, we found out afterwards we were overcharged by about $23,000. They had stated a job they never did. They took advantage of our first-time situation. I would not recommend this service to anyone. We can't even fight it to get our money back. Sickening.

Do not use Servpro, it took them almost 2 months to redo the bottom portion of our basement walls after a flood which is only putting up new drywall and painting and they were here everyday and they tried to leave with the job unfinished. Unprofessional and they even left some of their tools behind. What a joke.

ZERO STARS _ DO NOT USE _ Servpro Palos Verdes is a franchise, so I understand some locations may be professional and legit. These men from the Palos Verdes location are scam artists and prey on women who live alone in this area. They came out to my home and took 1 hour to tell me I had mold across two rooms and a hallway, 3 feet high starting at the baseboards. Water damage in the ceiling as well. They told me my kids should vacate the rooms immediately, it wasn't safe to sleep another night in these rooms. They asked for $425 for the inspection and then gave me a quote of $7k to remove the mold (that did not include putting the walls back together again). Meanwhile you can not see any mold or water damage, just a damp smell. (Turns out is normal if you live blocks from the ocean and forget to open your windows for ventilation!)

I was shocked when I received the bill. Two guys for eight hours per day for two days. $20,000. Shame on me for not getting a quote first. This was in my home's crawlspace for mold removal. $5000 alone just to remove the exposed insulation.

You reach out to a company for remediation/repair following a disaster of sorts. Following water damage I reached out to ServPro Phoenix for remediation and repair. The first stage [remediation] went relatively well, although the clear communication was lacking which led to high anxiety; which is what none of us need, especially following a stressful event.

Contacted SERVPRO on behalf of son for mold removal/treatment per water leak. The removal/treatment process went smoothly. Afterwards communication went downhill, estimates for repairs were severely delayed and there seemed to be a lack of concern in rectifying the repairs issues even after a month of initial services. Then when the estimates were finally completed, the task and associated cost of repairs were inflated. The insurance adjuster finally decided to contract another company to inspect the unfinished areas for repairs.

It has been over a month since we had a small waste basket fire. And this how, SERVPRO has left my home. They tell me in TWO MONTHS they will be back to replace the carpet. They took up and replace one piece of dry wall!! THREE MONTHS to make minor repairs!!! Then on top of all of that they LOST a HOUSE KEY, and BROKE a large door mirror and did not tell me, until I confronted them about it!!! There was even a one week period where we had to wait for their Duct cleaner people to get over food poisoning so nothing got done, but delays!! And if we had to wait that week on them, why could not the contractor get his measurements and what not, write up his bid and turn it in. Until waiting till their clean up crew left, and there Duct cleaner! They are not FAST or understand people want there hommes back in shape FAST?

Little respect for client's time or personal belongings. I tried to help by moving everything out of the way and covering it up. Items were uncovered and thrown about. My dining table was damaged which they admitted to and repaired. They took no accountability for the uncovering and additional damage (a sliced dining chair that then had something put over the slice?!), a new door was marked and the corner damaged. When moving my bed, they forced my mattress up against the metal bed frame legs, did not cover my mattress fully as they had said they would.

Had ServPro in NE Ohio come out due to mold in our small attic. They quoted me $10,300 to get it fixed…. I had two more companies come out, offer to do MORE work, such as adding ventilation, and their quotes were $985 and $1,800.