SERVPRO Reviews

They are more than a week behind. The work done so far is OK, but not great. Their fees are excessive for the work done. They constantly lie to me about what we spoke about to get the work done on a timely, cost effective manner. Although they claim to be a recognized vendor for Hartford insurance and that they will call to get any billing issues resolved-hasn't happened. Stay away.

I had a very disappointing experience with this ServPro location (East Memphis) regarding a furniture cleaning service. This was surprising to me given the numerous strong reviews I found posted here. I was provided an estimate of approximately $600 to clean four chairs and approved the work based on that price. After ServPro completed the cleaning, I received a bill for more than $1,300 — more than double the quoted estimate. At no point before the work was performed was I notified that the price would change or given a revised estimate to approve. The first time I learned about the additional charges was after the service had already been completed.

At first, it seemed like Servpro was doing right by me. I had water damage caused from a water purification system that had just been installed. I was informed when I contacted Serve Pro that they worked with Universal Water Systems out of Colorado Springs. They never once asked me for a signature to begin work. They send an estimate out to do an estimate of the cost to put everything back together the way it was before the accident they sent an estimator behind me. This Friday will be two weeks ago. Jaime me informed me he would send me a copy of the estimate first thing Monday morning, I never received it.

The local franchise keeps your money way for weeks on end, delaying the work. Do NOT sign a contract right away. That is hard when you have an emergency. But a garage rebuild that should have taken at most a few months has taken almost a year and a half and is still not done. Subcontractors are going unpaid and refusing to finish even though the franchise is sitting on money remitted to them as much as 2 months prior. This has happened multiple times. Do NOT use them.

Water mitigation went well, you pay for what you get or should get. This was an insurance claim due to a water leak in master bathroom. The “rebuild” was the nightmare. They over charged, LF of measurements incorrect, time scheduling non existent, double billing and so much more. Did walk through and many things not done but billed for. When questioned they became unprofessional and stated they did do the work and I need to pay. Mind you I have pictures, hired two GC to come in and show me what wasn’t done. They do not accept cc payment without charging a large increase. Just disgusting and sickening. I’m hiring an attorney.

Do not use this company. After having a water leak, we contacted this company. They did come but after charging use for tests and saying they could fix it all, they walked. No explanation, just took our money and gone. They had no intention to fix anything, they just want your money. Run!!!!

On December 20, 2025 Servpro came to my apartment at my request for cleaning up smoke after a fire. They charged me for smoke cleaning that was not performed. I wish I had read the reviews prior to contacting them. I'm a disabled senior citizen and this was a rip-off charges totaling $1,600 for square feet of services that were not performs. I was charged $359.50 for them cleaning an entire bedroom that they spend 2 minutes wiping away smoke webs in the corner of 1 wall. I was charged $259.03 for them cleaning a closet that I see no difference in.

I was very unhappy with Servpro service. It’s the lack of knowledge and proper equipment. Soaking wet carpet stayed in the floor for 8 days. The attempt to dry out with exceptionally loud fans and filters was pretty ineffective. The manager herself told me the second bathroom didn’t have water damage. I fired them and hired Blue Collar. We had significant water damage and needed a professional. The second bathroom mentioned above had water to the door… it was gutted. We would have had significant mold issues. Do your research. Know how to check for water damage. Then go with an established professional.

Incompetent, slow, terrible communication. Seemed like a scam. Took a week to seal off the area, had a leak from drain on kitchen sink. 1st crew sealed area put in hepa filter and dehumidifier and put the drain from it into the sink, which was where it was leaking. Then just put Kilz on rotten subfloor. Said they would have a manager call. Been a week still haven't heard anything.

If you want to be taught a lifetime of hard lessons in home reconstruction, hire this company. Back in May 2025, after a major sewer flood, my homeowners insurance referred me to this company for mitigation work. After discussing the repairs, I verbally agreed to a contract around June 2025. Mitigation started immediately, and we were told repairs would follow right after demolition. Because 75% of our home was affected, my family of six (four people, two dogs) relocated to a motel for almost a month, trusting that the work would move quickly. After nearly a month, I was in a motel and spending over six thousand dollars on housing, nothing had been done at my house and we decided to move back.

Be careful and make sure that the insurance does not pay the company directly, if a claim is involved. They overcharge for the work that is done and the work is incomplete. When you file a complaint/ leave feedback, they never get back to you with a resolution.

Thieves. Our basement got flooded while we were on vacation. Well let me just say that I had about 30k in Star Wars, GI Joe's, old school barbies, Transformers, TMNT, WWF Wrestlers, Stretch Armstrong... you name it (this was in 2003 (today's $$ ..)) We had a flood in our basement while we were away on vacation. We came home to everything gone. No receipts. Just "Everything was ruined." By the time we got the full scope and bill, they had ransacked everything and told us it was all a loss. Really? Plastic toys are a loss? Unfortunately I came home to late to find memorabilia, family heirlooms and toys worth a retirement gone. Worst of all was my Grandfather's Korean War Foot locker. Filled with action figures galore. His uniform and belts. When confronted, "Oh well our policy is to throw everything away." Thieves.

100% AVOID this company. Our kitchen sink pipe burst which resulted in our floors, cabinets, and everything else in between needing to be removed. The mitigation crew was very polite, did their job well, and even informed me of damage that they caused during the intitial demolition. After completed, my house was left with exposed wires, no floors, no dishwasher, no oven, etc... Their construction crew dragged their feet for over a month with no start of repairs. Ended up firing them and going with Action Restoration for repairs (Which was the best decision ever).

This review is written about SERVPRO of East Brunswick, NJ, **. I contacted SERVPRO of New Brunswick at ** to get a quote on doing mold remediation for a 10'x13' room. I received a quote from another company of approximately $1,500. However, that company only did mold remediation, and did not repair any drywall taken down in the process. SERVPRO advertised that they did both remediation and repair. When I spoke to the mold remediation manager, Alec, he quoted the remediation would be approximately $1,400. He said they charge $200 for the inspection, but that cost could be applied to the bill if I hired them. I intended to hire them because they also had a division that did repairs.

There is so much I wish I could say because no one would believe what has happened to my family since our house fire in July 2024 where we lost everything. To this day Servpro has still not completed our house rebuild and shows no compassion or empathy by management or by the owners. There is no justification or reasons, just that workers have other jobs to focus on. Please stay away from Servpro Team Wall located in Shiremanstown Pa.. No one should have to go through what we have this past 16 months.

I recently went through one of the hardest experiences of my life when a fire and flooding devastated my business. In such a stressful and emotional time, SERVPRO truly became a lifeline for me. Their entire team went above and beyond, and I could not have asked for better support or service. A special thank-you to Art **, who oversaw the rebuilding process with exceptional professionalism, care, and constant communication. His dedication gave me peace of mind when everything felt uncertain.

Do not use them. They sent two people out after water damage in my home, did not speak English, had fans & blowers, removed things that had no water damage & my new waterproof flooring. 5 days Cory was done, said they get equipment next day, 4 days later & more damage till had to throw them out. I got ripped off. Later my neighbor warned me about them. They did the same to his brother. ZERO STARS

I first choose Servpro Camarillo/Oxnard after water damage, as their name was one of two or three on a list from State Farm. After conclusion of restoration and pay out from State Farm, I received two bills from Servpro totaling more than $6,000.00. I have written Servpro asking for an explanation of the discrepancy and lack of transparency in costs to me, and I have not received an answer back over a period of months. Today I received an email stating they may take a lien out on my home if I do not pay the bills, and still no explanation of the discrepancy in costs. There have been past law suits against State Farm and Servpro for collusion in lowering costs for State Farm, and there is a class lawsuit against Servpro in Ventura. This company is beyond unethical. They appear friendly, but friendly as in scam artists. Do not go with this company!

While driving on the interstate, we encountered a company vehicle from Servpro. While driving in the left lane and the Servpro vehicle in the middle lane, with no signal, the Servpro vehicle, with LICENSE PLATE NUMBER AZF-9770, proceeded to merge into our car causing us to have to hit the brakes and quickly move into emergency lane. When we first noticed him slightly moving over the line, we laid on the horn. I am really not sure how you are unable to hear a HORN or even just choose to ignore it. The driver seemed to be very inattentive to the situation and gave no reaction to any of our warnings. Servpro needs to REVOKE his driving privileges after nearly causing a horrific accident if not for our attentive driving skills.

I had storm damage to my house in August. SERVPRO has been working on my house since then, and doing a great job! They are very helpful, friendly and knowledgeable! One person I would like to thank for going the extra mile is Josh **, Ops Manager. He took the time to do a big favor for me! I had wood from my tarp that had been on my roof laying in my side yard. It needed to be cut and taken away. Thank you again, Josh, for taking care of that for me!!

I had a fire in my house and Servpro came out to clean. The original agreement was to clean my house, get smoke smell out, and clean air ducts. I had to call them back out because of the things left undone and I was not satisfied. They came out and supposedly did everything. I had another contractor do my kitchen replacement and they did a great job and just completed the work.

I work for a company located in Ponte Vedra Beach, FL. Serve Pro (customer service or call center reps) call our office often, soliciting for business. On many occasions I've told them we are not interested, and they continue to call - different people every time. Today, they called again and when I politely stated we are not interested, they promptly hung up - they didn't even say "thank you, have a great day, goodbye"... nothing. What a way to strum up business. RUDE!

I will never refer anyone to Servpro, nor will I use their services. My services began in March of 24 and the job took months. My floor to date, still is not fixed. I have weak spots in my floor due to the fact that the entire old floor was not cut out and the new floor was higher.

I want to take a moment to share an exceptional review for Landon, Solsir, Juan, and their supervisor, Shawn (or is it Sean?). They all work at Servpro, and I can't praise them enough for the incredible job they did at our home. They carefully moved all our furniture into remote storage, making it easy for us to prepare for some necessary work on our flooring. Days later, Landon, Solsir, and Juan returned to reassemble everything, ensuring each piece was placed perfectly. These three were not only meticulous but also incredibly friendly and eager to assist. They were attentive to our requests and often went above and beyond to help us out.

Had a very small house fire in one room. Servpro came in and Emptied my entire house. Three months later returned it in over four hundred unmarked boxes. They did more damage than the fire. Overwhelming.

ServPro Pullman repeatedly broke promises, ignored calls and emails, and caused me to miss work. Mid-project, they stopped because the job “wasn’t worth their money,” despite prior visits, photos, and paid services, leaving me worse off. Jay promised to be there every step of the way but that was a lie. Contacted in Aug. and strung along through Nov. until they stopped working or replying. I have been overly polite and accommodating and they took advantage of that.

SERVPRO came through and honored the initial agreement with great care. The carpenter they sent did an excellent job, and the finished result looks fantastic. I couldn’t be happier—thank you, SERVPRO Houston!

WARNING SERVPRO CLIENTS: SERVPRO: Fontana, Corona, San Jacinto, Idyllwild, Lakeview. DO NOT use this company for any type of reconstruction services. You have been warned. This company and its construction crews and office administrators are the worst to work with. The construction crews are deficient in their abilities. They send a painter to do wood framing and baseboards. He had no idea how to cut angles or measure properly. He installed doors on the wrong side of the casing having to redo and fill in cutouts for hinges. The gaps in the trim boards around the doors were enormous. I had to call in the project manager and have him redo them, as you will see in the videos I have attached. The trim was not secured properly. They were trying to fill gaps in with Silicone and paint. The doors did not close properly, the drawers in the cabinets had to be redone because they would not close.

Home smoke free but George...Site lead promised to put all furniture and items back to where originally located. Still has not happened and I am extremely disappointed. 61. A widow with limited mobility. Never gave contact information.... Good job mitigation... Poor job keeping his word. MY WORD IS MY HONOR....

I hired ServPro after a fire. They were so awful. It took them 2 weeks to show up so the damage was worse by then. They repeatedly told me they were cleaning the house and a month later, we went by to pick up the mai,l and all they did was close off the section where mold and mildew had accumulated. They refused to clean it up. They were all sitting in their trucks when we pulled up. No one was working. I immediately told them I’m done. Finish packing my things and I will hire another contractor to clean the place. The contractor came to clean but SERVPRO was responsible for removal of furniture. The contractor had to argue with them to do the work. That was the last straw. They charged us $46,000 to pack some pictures and move a sofa, fridge, and boxes they put on my porch. Shameful. The contractor that actually did the work has never been paid. They government needs to evaluate these scam artist. I would never hire this company.