
ServPro Reviews
About ServPro
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
- Quick response to emergencies
- Water damage restoration
- Good communication throughout process
- High costs for services
- Poor customer service experiences
- Issues with billing transparency
ServPro Reviews
Filter by Rating
- (46)
- (2)
- (4)
- (25)
- (407)
Popular Mentions
- 4,607,383 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,607,383 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 23, 2025
Initially they were very helpful and were referred by the insurance adjuster who I also thought was helpful and knowledgeable. I was wrong in that assumption. The supervisor who came with the team was rude, they put a hole in my wall and denied it, they cut too much of my wall off that wasn’t in the quote. He used my mop head to wipe down the mold on the wall. Left debris everywhere and left pee in my basement toilet. The repair guy kept emailing me someone else’s quote and when I finally received the correct one is was double the remediation cost. They also didn’t clean up after themselves. I will not recommended them nor use them ever again.
Reviewed Jan. 18, 2025
They Did a good job drying basement but that's where the line was drawn. Everything else was a circus and lies. They contracted the carpet out so it's nice except no doors will open but their so called construction guys should of fit the doors. They can't even cut trim and reach it correctly. They didn't fit out paneling so nothing lines up anymore. Didn't fix trim they broke but charged us for. They did a very poor job. Nothing professional about anything. Could of let some young teens do it and would look better and not be all hacked up and crappy looking. Check your invoice carefully. Half was double billed and lies.
Reviewed Jan. 8, 2025
I appreciate the courtesy and professionalism each Servpro employee assigned to my case has exhibited. They have kept me informed on their processes each step of the way. They've done a very good job of explaining in layman's terms their approach and remedies. Everyone from initial contact has conducted themselves in similar fashion: Rob, Isaiah, Zach, Brett, and Derrick. Kudos, to each of them.
Reviewed Jan. 6, 2025
As we continue to sift through boxes of our remaining possessions, we are increasingly dismayed by the negligence exhibited by your company. Following the loss of our home, vehicles, and belongings, your actions have exacerbated an already difficult situation. Notably, all of our belongings were professionally wrapped and boxed by GoodGreek storage, whereas your re-boxing efforts have been consistently subpar. The daily process of unpacking is serving as a painful reminder of Hurricane Helene.
Reviewed Jan. 2, 2025
Very poor experience. I had them come to my house to do remediation for a water pipe leak. They showed up and left their equipment here for over a week after they had told me to turn the devices off. I had to call them multiple times demanding they take their equipment off my property. Then they played games with our insurance company by not sending them proper photos for documentation. On top of all that, they decided to not send the bill to our insurance company afterwards which held up the process of moving forward with other contractors to fix the rest of the job. Suggest you look elsewhere.
Reviewed Jan. 1, 2025
We wish we had seen the overwhelming ratings on "1" prior to hiring ServPro during the Helene hurricane in Florida. In our time of distress, we hired ServPro to remediate our home what a mistake! ServPro sent an electrician for a safety check after ServPro had already turned the power back on and plugged in fans. The electrician arrives the following day and shut down the electrical box as unsafe and stated, "you are lucky your house did not burn down". Not to mention the cost that they charged compared to the two days of work that they performed. Additionally, they charged us for garage square footage and did no work in that area. Our message if it reaches even one person is DO NOT use this company. We are not complainers and have never posted a review like this but feel so adamant to make homeowners aware.
Reviewed Dec. 25, 2024
Choosing Servpro was a link of ungodly nightmares. They got a subcontractor who cost me financially way more than it would have cost to fix the problem. They nearly cost me my life. But did cost the life of my cat who was with me for 16 years. They got an individual to do the work who intentionally destroyed property of mine after some of the property that he destroyed accidentally through his carelessness. I got permanent physical injuries from being forced to help him move things that he was attempting to do by himself as he was destroying property of mine. Hiring Servpro was among the top greatest mistakes that I ever made in my life.
It has been over a year, they haven't corrected the problems that were caused by them as they stated they would. They got more than enough money from my insurance company but refuse to rectify the problems. Instead, yesterday on Christmas Eve, I got a letter in the mail from Attorney Steven N. ** who they hired clearly stating in not so many words that they will not fix the problem and I should not contact them anymore - or else he's going to cost me more problems.
Reviewed Dec. 19, 2024
We had a flood incident at our house in August. Within just a few hours after the insurance claim was filed Surfpro was at our house assessing the damage and starting the drying and cleaning job. They worked with insurance company to plan the restoration work. Surfpro was very responsive and they made sure that all of our requests and concerns were addressed. Sunny and Cory did a wonderful job restoring the house to its original state. I appreciate their diligent and quality work. I am also very thankful to the project manager Robbie for his work and responsiveness.
Reviewed Dec. 10, 2024
Do not use ServPro. Go with ServiceMaster. Water mitigation was not complete. the baseplate at ground zero of the flood was not treated wood so it absorbed the smelly fecal flood water. ServPro did not disinfect and encapsulate the baseplate, which is standard procedure. I did not know this until I noticed the smell lingering well past the time it should have dissipated. Unfortunately, by then I had already signed off that their work was complete (it only took two days to gut the basement and run the fans then I signed). After two weeks of the smell not going away I put my nose to the baseplate and it almost knocked me out. ServPro came out and confirmed that was the source of the smell but since the claim was "closed" I would have to pay out-of-pocket to have them do the job they should've done the first time they were out and was paid $19k to do. Coming back to finish the job at no cost is not unreasonable. This is unacceptable.
Reviewed Dec. 6, 2024
Ended up having a leakage in the living room from the hot water heater. Ended up needing removing part of the wall replaced and living room carpet taken up due to mold. They said everything would be finished within 3-4 weeks, however it took almost 2 months to get everything done, such as the wall fixed and carpet placed down. Finally after a month of getting the wall fixed, they needed to sand it in order for the paint to be smoothed out, which is understandable. However, the way it was executed was poorly.
After the sanding was finished, there were so many sand particles in the living room, the kitchen, and a bit in the bedrooms. There were all over furnitures, electronics, speakers, etc. What's ridiculous is that they didn't bother to clean it, and it took me and my husband 5 days straight, almost a week, to get everything cleaned up and dusted off. After the wall was painted the next day after sanding, it was completed, however 2 weeks go by and the carpet hasn't been put down and was sitting there in the living room untouched. They really need to be considerate of people's time and their belongings, but of course like majority of companies, all they care about is money and not the people. Would not recommend.
Reviewed Dec. 4, 2024
We would rate as zero stars if that was an option. We had major damage to our home from a tree falling on it and we started to work with another vendor but they were not able to be responsive to getting the reconstruction work going so we reached out to ServPro for help. The representatives from ServPro from their King of Prussia location were initially very responsive but they quickly turned to being not at all helpful and dragged out the process significantly for developing an estimate for the insurance company to the point that we had to make a change to a different service provider in order to keep the process moving. Extremely disappointing given that they promote in their television commercials that they are so responsive to make things like they never happened. Definitely not the case with the King of Prussia location so please beware before signing up with them.
Reviewed Dec. 3, 2024
I had a bad experience with my insurance company, but once ServPro got the go ahead for by repairs they were quick and did a quality job. Lead by Robert him and his workers finished the job in time for my relatives to be here for the holidays. I thank them very much and would definitely recommend them to others.
Reviewed Nov. 27, 2024
Amazing team. Couldn't have been any better. Informative and friendly. Late hours and still positive. The room was spotless. They checked in with me daily and informed me of the process the whole way. Definitely recommended.
Reviewed Nov. 27, 2024
Charged me for services not performed. When I refused to pay they took me to court over $2,500. Works were subcontractors from Queens NY who drove to Jersey Shore NJ to service my property. They stole beers from my fridge. Monique was the PM who was not a real PM. Had no clue what she was doing or coordinating but rather a sales person. Overall horrible experience. I would NOT recommend and would give zero stars if possible.
Reviewed Nov. 26, 2024
Terrible experience with them. Two of the machines they brought to dry as much as possible was defective, causing repeated short circuits. After the workers removed the waterlogged floors they left the tar that was underneath uncovered, so that it tracked all over. I am still cleaning up the debris. Nobody on their team at the job spoke serviceable English.
Reviewed Nov. 23, 2024
Where to begin? A pipe broke in my kitchen and we needed immediate assistance. The only good thing was ServPro did show up within one to two hours and begin working on removing the water and putting up their big fans to dry up the floor. If this happens to you, here are some things you should know. Do not use Servpro to do the reconstruction work. Just use them to get the water out. However, when you do have them getting the water out, have them use their own account for the electricity being used. Ours cost over $600 to run their equipment for a total of at least two weeks 24 seven otherwise you will get stuck with that bill unless your insurance company will pay for it.
The type of people that work for Servpro are unprofessional, do not follow rules, do not care about your personal belongings, and in my opinion, need babysitting around the clock. We ask them to stay out of our upstairs and do not use our bathroom. I came home to check things and get some belongings and the toilet was running nonstop upstairs it was broken. I had to have a plumber. Come out and fix it. I had some belongings broken from being kicked I imagine their carelessness. They used our hose and left it on so in this colder weather, it had a leak. The hose had to be thrown out and I don’t know how much water was being wasted. They also used our equipment in our garage. they left a mess in our garage. I will have pictures for you to see, they left food trash in the front yard and the bushes. There was a time period of two weeks where I felt like nothing was happening on the reconstruction.
And lastly, I asked them to come back and clean up their mess in the garage. I was home and had my garage open. A man entered the garage and started cleaning. He never told me who he was or made himself present. I finally said hello and showed him the mess And informed him that he used our equipment and why would you do that and he was very rude saying I wasn’t here when they did the walk-through. This company should be investigated. I suspect once they know it is insurance paying they rip off insurance companies and their customer service is the worst I have ever dealt with. Do not use this company.
Reviewed Nov. 13, 2024
These people came to my home, did take a little water out, took out the wet Sheetrock, which was the small hall wall area only, replaced Sheetrock pieces, painted, replaced floors, the amount charged was over $14,000. When they found out I had a $1000 Deductible, they went after that! Have the insurance send you the check, not pay them directly! Thieves.
Reviewed Nov. 13, 2024
My home had a fire and ServPro of Rutherford County was recommended by my insurance company. ServPro workers lacked training, skills and the proper tools to actually deliver on what they promised. They claimed to clean areas of my home that were not actually done. Servpro charges the insurance company astronomical fees and I was left cleaning up after ServPro left my home. I was extremely disappointed and frustrated with this company. I would look elsewhere if you are in need of having your home restored after a tragic event.
Reviewed Nov. 9, 2024
Please avoid this company because they a SCAM and will rob you blind. If you still choose to do business with them, please ask specific questions regarding pricing and how they conduct business prior to booking their services. The company is NOT transparent with their prices and they have a scamming system that ensures their technicians will not answer questions regarding billing once they are dispatched to your property. But please note those very same technicians are the once who submit the work order with the price for the job that you will blindly receive at a later date. This company is a disgrace and should be out of business. Do Not book with them, do your research with other companies prior. They charge by the day for leaving their equipment at you residence running off of your electricity but will not disclose this information.
They charge per fan, so the more fan they leave the more the charges per day. They came to my property for two hours and billed me $4,600 for drying out a small space and removing the carpet, they left the fans for 5 days and did not disclose that it would be a charge of over $200 a day for leaving the equipment. They take a $1,500 deposit upfront and leave you in the dark assuming that’s the cost but fail to give you an estimate. The workers on site are told to not discuss estimates or pricing. This is wrong and a scam, please do your research before booking or better yet avoid this company altogether.
Reviewed Nov. 6, 2024
A neighbor in our townhouse development had her dryer vent cleaned by ServPro and was very satisfied. So based on her experience I made arrangements with ServPro to do ours. The ServPro workers were very kind and professional and did a top notch job cleaning my home's dryer vent.
Reviewed Nov. 5, 2024
Our basement flooded, Servpro came out while wife was there and were getting ready to rip out vinyl flooring and put in 42 fans which kept tripping breakers. All in all they placed fans, dehumidifier, sucked up water, and removed base molding. (Approx 6 hours). 5300.00!!! We called them next day and told them we had to cut fans in half because of breakers tripping and we removed carpeting ourselves which made it dry up quickly. Found all sorts of false charges in bill such as number of fans, claimed they removed carpet etc. Could have bought fans, wetvac and dehumidifier ourselves for under a thousand bucks! Do not ever use, it is a scam!!!!
Reviewed Nov. 3, 2024
Servpro of Buckeye, AZ was hired after our house was flooded. They wanted all the money upfront from our home insurance company before they start the reconstruction. After they received all the money upfront it took them eight months to work on the house. The work was done by a handyman rather than contractors. It was done so unprofessionally that we had to contact ROC agency to send their investigator to force them redo the repairs. Their crew that moved our furniture and belongings managed to damage some of our furniture and appliances. I have lost some personal items too. The company’s project manager is very rude and dishonest. We do not recommend this company to anyone.

Reviewed Nov. 1, 2024
Update: My father-in-law as well as my husband have both tried to get in hold with the people in charge. With NO response!! My father-in-law called Austin to set up an appointment to meet at my house. Austin agreed. After sitting here for 20 minutes waiting for us to get here. I suggested that he called because I felt like Austin wasn’t going to show up. Therefore, he called Austin and Austin‘s response. Was Kaitlyn was supposed to call you from the office to let you know that I could not come and meet at the house that Jamie said that it needed to be formal and in Office setting. Refusing to answer any of my father-in-law‘s questions. After him repeatedly asking why there is Mold still in the house.
Hopefully the meeting that is set with Austin for Monday at 4 PM with either Jamie or Danielle actually happens because Austin keeps saying he can’t give us the answers that he wants. He also informed my father-in-law that I should call the office to try to get a hold of Jamie leave a message. He will call me back. I’ve done this several times with no phone call back. I called another company and to see what it would cost to fix their mistakes during this estimate. I was informed that there was so much untouched that should’ve been touched. I’m very disappointed and in the communication that has taken place during this whole situation. I truly hope that my experience can get out to enough people so they can make sure that they don’t go through the same thing that my family and I have. 
Servpro of Alachua County West Absolutely the worst experience I’ve ever had with a company. I called them in to fix the mold in our three bathrooms as well my adjoined wall closet. After receiving a protocol report from The Mold Guyz company, I got estimates from two remediation companies, Servpro and Dryers. Austin with Servpro said that they come in and take care of the demo, HVAC cleaning and drywall replacement. Since Dryers told me that they only do the demo and they do not replace the drywall, and that I would have to use other companies for the drywall replacement and to clean the HVAC I chose Servpro.
Due to my autoimmune issues and having fibromyalgia as well as having a family of six plus a dog to rehome (the dog stayed with us) during the process, I truly had to think about my choices. Since Austin could confirm that they were on all in one company and that he would be able to not only take down walls, but also put them back as well as clean the HVAC, I chose Servpro to do my project. Due to the extent of damage that was in my home, I specifically asked Austin how long this would take and what he thought the estimate would be the first day he was there. He highballed me and said roughly around $25,000. Austin also assured me that day that when I received my estimate that it would be the highest number as their company does not want to surprise their customers at the end of the project being completed.
The estimate finally came in at $6408. I was never informed that I would have to receive two different estimates from two different services of Servpro to get my mold, mitigation problem handled. My project started October 8 and I was told it would take four days for the whole thing to be taken apart and completed. I rented an Airbnb for Monday until Saturday to give them enough time to get things completed and get back into my home. Instead, I come into a home on Saturday, October 12 to my air conditioning not running and in fact, the job not even being completed.
I called Austin to inform him of what I came home to. He sent out two of his teammates on Saturday to take notes and take pictures of the things that they’ve missed. So we had to rent another Airbnb that we could not afford. Austin was down in Tampa handling new business from hurricane Milton. He did return on Monday the 14th to walk through with me for me to show him all the things and had not been completed. Tuesday the 15th, his team came to demo again. They still did not complete their job Which lead them to fail the mold test on Wednesday the 16th. Team came out again on Thursday to try again. Austin called his own mold investigator to come out on Friday the 18th to test. They failed most areas due to visible mold. So we had to find another Airbnb (that’s 3 now).
During this time, I spoke to several different people from the Servpro office none which were in charge, or could answer my questions or concerns. Austin informed me the only two people in the office that could answer my questions were Danielle Collins and Jamie Farrell. I was also told that they refused to speak to me by Austin. I have called the office and I’ve left messages to speak to either Jamie or Danielle, but no return call. I was promised by Austin that Jamie was going to refund my money due to the extensive time being pushed out of my home and the extra money that was spent due to their failed job. I wanted confirmation on this and clarification about the rest of the job, which I never received. And there is yet another estimate coming for the drywall replacement. We are done.
I would not recommend anyone having this company come into their home and trusting them to do their jobs without you going behind them and making sure all your mold is out of your home. Or even to not use my personal Shopvac for their job. And after all of this, I can still see mold in my bathroom that everybody missed. 0/10
Reviewed Oct. 30, 2024
If zero stars was possible, it would still be too much. ServPro was nothing but disappointing. From the quality of work, to communication. From the beginning they did not take an inventory of the items they threw away from water damage, which they assured me they would. Then left bags of wet drywall to mold in the back of my storage room. After the drying process, they left my house without flooring for three months. Then the entire time the flooring was being installed we let the manager Becca know that it was being installed incorrectly. I was told I was being to picky, and that I didn't know what I was talking about.
I had to email their subcontractors again tonight, almost 11 months later. My walls are messed up with paint chips and gashes left. My bathroom sloppily thrown together with poorly done wall patches, and incorrectly mounted toilets. So now that they are done and out of our lives- almost $20K later. Our walls, floor trim, flooring, and bathrooms all need corrected. Save yourself time, and heartache. Go with ANYONE ELSE.
Reviewed Oct. 12, 2024
I had only 10" of groundwater that backed up through my basement drain. Servpro rep told me I could sit at the top of the stairs and decide what items could and which had to go. That is not what happened. They brought up many large black bags and if I asked what is inside, the answer would be carpet or sheetrock. They even tossed things that were safe on a shelf a good 4' off the floor. So, I had to go to the curb and sort bag by bag what could be rescued. Only later, after they were gone, did I discover many items that had vanished. When I told the rep, he said, "Well, you were supposed to sort what you wanted to save before the workers arrive." Will never hire them again.
Reviewed Oct. 7, 2024
I would give them a 0 star review if that was allowed. They price gouge, they overdid the demolition causing the reconstruction to be even more pricey and extensive, they took days to reply to my phone calls or emails and then they didn’t even complete the job even though I paid them. Awful service. Never using them again.
Reviewed Oct. 1, 2024
They promised to mitigate the flooding issues during water leak at my 90 yr old parents' home. They poked lots and lots of holes without any concerns what was behind and told they would leave it all better before they left. They took out all base boards, poked large holes and to the naked eye looked ok. They never came back after removing their equipment and left all the debris behind. Lo and behold huge water bills which water Co visited parents' home several times.
They punctured several holes on the main water line behind the bathroom that was the location of the flood which was a broken water line to toilet. When poking holes they punctured line and caused even more damage. I called and left messages, never got a call back. These folks were high school kids and told to poke holes for dryers... This was very responsible and I would not recommend them at all.

Reviewed Sept. 29, 2024
Have used ServPro once in past. Just had storm damage from hurricane Helene as many did on south east states. A tree fell on house and did substantial damage. Ins. agent said call ServPro. Did and was told for them to come out there would be $1000 deposit and it would NOT be refundable if we didn’t agree with accepting the proposal work cost. I said, “You keep my deposit if I decide not to have you do the work?? They say, “yes, but we’ll do a $1000 work for you," AND THEY DECIDE WHAT IS $1000 WORK. That’s unethical and taking advantage of people in a stressful state of affairs. We’re getting another company ant they come give a FREE estimate. Bad business practice and company isn’t a part you should do business with.
Reviewed Sept. 23, 2024
Amazing! Servpro has helped us many times at our business when we’ve had unexpected water issues. This past time, Bob and his team were so incredibly helpful. We love their incredible customer service, quick help, emergency fixes, and kindness. They go above and beyond.
Reviewed Sept. 19, 2024
I do not recommend ServPro. They do not take responsibility for mold growing in the closet adjacent to the bedroom they ripped down to the studs (walls and ceiling) because they were SO CONCERNED about mold growth due to water damage caused by a tornado that came through Kaufman on 5/28/24. They claim there was no moisture detected and covered the entrance to the closet with plastic. After we took the plastic down (which they never advised when to take down), the closet was COVERED in mold. All our clothes, shoes, cameras, pictures, tools, everything. Black mold, Grey mold, hanging white fuzzy mold on walls, ceilings, shelves, everything. They deny responsibility for missing it thus allowing it to grow. In denying fault, my insurers won't address it as part of my home damage claim. DO NOT USE THIS COMPANY. IF YOUR INSURER SENDS THEM TO YOU, BEAT THEM OFF WITH A STICK.
ServPro Company Information
- Company Name:
- ServPro
- Year Founded:
- 1967
- Address:
- 801 Industrial Blvd
- City:
- Gallatin
- State/Province:
- TN
- Postal Code:
- 37066
- Country:
- United States
- Website:
- www.servpro.com
