ServPro Reviews

So back in April, we had discovered a water leak that slowly dropped straight to the subfloor. Probably been going on for several months. All flooring including the floor joists were wet. Made a claim with my insurance company. They sent out ServPro from the Dallas, TX. Everything seemed legit seeing as how I didn’t know all the proper procedures. They came out May 26th and started their drying process. A month later they are still attempting to dry the subfloor out. We met with the owner and he advised all of our belongings will be stored in a climate control storage facility and they would remove all subfloor and carpet areas (bedrooms).

Well, we definitely got mostly a joke of a Restoration/"Renovation" team, (with a side of competence thanks to the Floor Guy, maybe 2 other Trim Guys, and their separate *Cleaners) - *which we demanded to have after the collective sham of renovations and messes that were left after his team's unprofessionally prepped & uncovered, 2 month long work storm. We have SO many photos and day by day documentation of the head scratching chuckleheaded incompetence, lumpy walls, lopsided door rehangs, unfinished ceiling fan installs and other non follow throughs.

Servpro attempted to shortchange us with the restoration work. After much haggling and complaining to our insurance the company 'boss' instructed their staff to perform the work they were REQUIRED to do according to the insurance adjustor specifications. Prospective consumers beware!

This unscrupulous company shamelessly imposes exorbitant fees on its customers, taking advantage of their trust and financial vulnerability. We are using them to clean up the DOG DROP, You can see in the Picture, That cost me $479.81, Can you believe that? I am calling them to ask what include, how it cost that much to clean DOG WASTE. But they just **!!

Do this people know that an apartment that has issues there are living plants? NO! They have no clues and they sucked up all the moisture from them plants and killed them which is unacceptable for professional service. They should know better and act accordingly!

We had a flood in our kitchen and our insurance company recommended Servpro to come out to do the work. They were completely rude, lied to us and the insurance company, overcharged us for what they did poorly, broke everything they touched, charged for stuff they didn’t do, didn’t show up when were supposed to and are money hungry.

Had a partially flooded basement 48 hours before hosting Easter. Servpro was out quick to clean up. They grossly overcharged for what they did. Did not do what they were supposed to do. Left me with a mess. While they were out quick and dried everything out, they did not do what was promised.

Servpro did come out right away to pack out my belongings. The company really needs to watch over their employees, as the first crew that came out to knock down my walls and kitchen ceiling, they would ring my doorbell camera and stick their tongue out! Plus the knockdown of kitchen ceiling, someone got destruction happy and out a small hole in my roof. Thank god I went home and it poured out so I noticed it. When I told the one boss, he acted as if it was already there and said we do not fix roofs. Thank god, the carpenters hired for the job fixed it for me! The two ** carpenters were AWESOME!

It would be just 1 star but the man that came out for the assessment was fine. The air duct cleaning ppl were supposed to be there at 9:30, it was almost 10 before they arrived. They took a lunch break from 11:30-12:30, multiple smoke breaks, found cig butts on ground. When I went downstairs the guy was just sitting on the sofa. There was mud & dust all over the floor. That night 1 of our plastic vent deflectors fell & broke.

We had an absolutely horrendous treatment by Servpro. It took forever to get a hold of them to do an asbestos test in our house prior to opening the wall and checking for wetness or mold. Servpro rep bore three holes. It took no more than three minutes for him to bore the holes, collect a sample and leave us. It then took us more than a month to try to get a hold of them again to find the results of the test. Eventually, they told us it was negative and sent us a bill for $874! They never sent us an estimate before coming and boring the holes.

ServPro in charge of safety at Fort McCoy and is totally out of line with their attitudes, their righteousness and taking their job way over the top. Talking to contractors in a belittling way. Overstepping their authority to the point where the behavior is almost abusive.

They provided mold remediation services, which were fine. However, they then double charged me for the service, realized they had double charged me so they told me they refunded the additional money. Turns out in addition to double charging me, they then refunded me too much money (seems like a win for me, right?). However, they never told me they refunded too much and I never noticed it on my bank statements the next month when they came out. A year later, when I presume they realized their mistake, instead of calling me they socked their lawyers on me for non-payment and wanted to charge me again for more money than I owed them in the first place. Consider me less than satisfied...

We had damage from a hurricane, contacted Servpro right away. Were told someone would be in contact with us within the week. Called for months. Person was finally going to come, contacted me in morning on the way after one appointment. Didn't show so called. Said was at another appointment but would come within the hour, never showed and never called. Since then we paid them for an appraisal, after two months found out they needed a mold report. No appraisal yet. They scheduled an appointment to do a mold test with us today, Never showed up and no call. Not good customer service. The people we have talked to make you feel that you will have results, none yet. We have had 4 Servpro personnel at our home.

The woman Kim who is in the Collingdale PA office is very disrespectful, unprofessional, I recommend going elsewhere for services, they need to find someone who can conduct business and treat people with respect, she has zero.

We had a busted pipe that caused damage to our kitchen floor. My insurance company USAA uses Servpro because they have a three-year warranty (which they do not want to honor). They use one guy to do all the repairs (we had more than just floor damage). You can tell he was overwhelmed, just by his work. The floorboards in my kitchen are separating, he put plywood on half the flooring which caused an unlevel floor. He put nails on the floor..I don't think you are supposed to do that. He thought it was okay to just leave the microwave and the dishwasher un-flushed...we had to complain about that. My advice is to tell your insurance company that you are going to use someone else. We will never use this company again!

I don’t tend to write bad reviews even when the service is horrible, or even when I’m overcharged for contract repair work. But this is a different story. I would advise everyone to stay away not only for your own sake, but to boycott this company in solidarity with everyone that has been screwed. I was told I would be given a totally free quote on the work to be done. Never signed anything and was again told it was totally free since there was no water damage. Months later I get a call that they are going to send my bill to collections. What bill? Have to pay because a person was sent out there. There are other companies that will be completely free, so this is just an attempt to gain more money. Not sure it works that great in the long run but who knows.

I had a flooding incident in Nov 2021. They kept the water still running without starting the restoration work resulting in 2 more accidents by Mar 2021. By June the plan was given to complete the project by Sep 2021 but then got delayed to Nov 2021, then to Dec 2021, then Jan 2022, then March first week 2022, then end of March 2022, then April 2022, then May 2022 and finally it was ALMOST complete in June 2022. Every time they will give reasons as if they are amateur organization.

We had a house fire 17 months ago, we lost our house down to the studs. ServPro came to "clean" out our belongings. They painted a beautiful picture, however day one 6 people showed up at 6:00am, and no one spoke English. They stepped on and destroyed most things that the firefighters knocked over. The promised to restore the personal belongings to pre-fire state. We had our daughter's PS4 stolen and had to push for them to replace it. We just received 200+ boxes this week, all mislabeled, smelling of fire and mold. Furniture in parts, water-damaged dressers without drawers, filthy to the eye view. When we opened up the boxes things were all mixed up, our son's belongings mixed with our daughter's belongings. Boxes marked "toys" with a moldy zip lock baggie and some small bouncy balls in it. Stuffed animals still visibility soiled smelling like mold.

We were flooded in a hurricane so we needed to make sure we got rid of the mold so we called ServPro. We ended up paying $8,000. They pull up in a U-Haul. Then start to tear down the walls but then I was told I had to leave because of this humidifier thing that they never told me about before. I ended having to pay to stay in a hotel for 3 days so that ate up about $700. When we got back they were supposed to leave my garage door opener but when we got home it was smashed in the driveway. And then as we came inside we noticed there there were nails still in the walls all through the house and also I almost forgot to say that the guys were in such a hurry to get out of here because they wanted to go back to their original state that they live in so they were in a very big hurry and rushed through the job. I do not suggest anybody hires this company.

My Condominium association hired ServPro of Largo to assist in getting rid of unwanted items. I planned to get new flooring,a new kitchen, redecorate. ServPro arrived late daily saying it takes one hour to go the 5 miles to my home, gave me massive rapid fire lies, refused me an estimate (cost $7,000), took double the time estimated, worked 10 am to 2 pm with lunch daily, gave me a $5 bill forgery for fun. Workers stole all my diamond and gold, Tiffany, Sterling silver, gemstone, Hawaiian, Yukon, First Nation, art show hand made jewelry.

SERPRO - St Clair Shores MI Team (Joe, Nik, Deven) came in after we had home kitchen flooding; entire kitchen flooring had to be removed (they did in one day), commercial grade fans & dehumidifiers brought in (for a week); got us ready to install new flooring & we back up and running... THANKS SERVPRO ... and especially Joe & his Family.

Servpro was sent to my house by the Louisville Water Company. They failed to clean the category three waste or debris for over two weeks. They stole from me and damaged over $3000 of my property, they had to return four different times to complete the job and then refused to compensate me at all for the damage. I involved corporate but eventually they stonewalled me as well. I have filed both a police report and lawsuit in an effort to hold them accountable. I would never want anyone to go through their dishonesty, fraud, and criminal activity. DO NOT USE THIS COMPANY FOR ANYTHING!!!! They are the worst company ever!!!

Nine months to reconstruct a tiny bathroom and two walls of another room and still not completed properly. Only use this company for mitigation/water removal. I have never seen such incompetence - entire bathroom had to be torn out back to the studs and redone due to sloppy, dangerous work. Walls had to be redone. Tile person did not speak English and so tile work was not done properly. Broken fixtures, paint and debris on everything and never cleaned up despite promises. Another manager had to step in and supervise because the work was done so badly. Our life and house has been upended for almost a year for what should have taken two months tops.

There was a leak in my bathroom which cause the flood problem. This leak was in the wall behind the sink and the toilet. The insurance company sent a plumber to fix the leak, then They sent Servpro to put vents to dry the wall. After that They told me that They need to cut 3 feet from the floor and up. They took and broke the cabinets off the kitchen. Also, they took out the sink. They start cutting the wall that was in front of the original damage. I don’t know why? They should only cut the affected area. However, they found Mold in front of the damage area and told the insurance that that the problem wasn’t cause for the leak. Of course, the leak was in the other side. The insurance company denied my claim because Servpro did a bad diagnostic of the problem.

Water leaked damaged floor. These guys came out, stripped my bathroom, worked 4 hours and left. Since then I have been stood up four times by them saying they would be here to finish the job. So far they have not showed up and I would like to have my bathroom back.

Servpro out of Palo Alto, CA, Gary ** misrepresented the cost of repairs that were not covered by insurance, etc...And the contractors they hired did shotty work, made a mess...They got paint all work window and door jambs...

UPDATE: Servpro finally offered me a refund if I would delete my reviews. They then denied me the full refund because my BBB one could not be fully unpublished! They tried to get me to sign a legal contract covering them but basically screwing me and getting me to agree to non truths.... When my attorney recommended a few minor edits and to where I couldn't be sued later for partial BBB info still up due to my complaint they backed out.. Be cautious as this is only paying for refunds to silence those with bad jobs not making right unless any bad job information is removed and only benefiting their reputation!! Bad business!

Please beware, especially if your insurance company provides you with the option to select this company for repairs. My husband and I were supposed to have our cabinet under the sink rebuilt as well as floors, base shoe, baseboards and quarter round installed as a result of water damage. This project began in late February/early March and still is not completed nor is it done right. Therefore, we made the executive decision to stop work and doing business with this company.

I had a washer leak in my unit. They took 3 hours to get there. I did the extraction for them. And their water meter was wrong. I went in with my own professional behind them and tested with brand new meters. They lied to my apartments trying to get me in trouble. They also only tested where there were pipes in the ground feeding to my laundry and sink. Bunch of scammers trying to make money on apartments exaggerating stories. It was a washer leak. Not flooding as they described. The project manager was rude enough to say he isn't allowed to tell me what my damage to the apartments were. Already a scam. And then he told my manager I should move so he could have his team do demolition for 45 days. Totally unnecessary, I was the one that fixed all of the problem anyway. Then they still came by and took all the trim off my walls leaving my apartment in worse shape than before as if they have such a huge job to do.

After initial 1st day of work cleaning my basement, I got a walk-thru of what to expect when they came back to finish the job. I found out they just sent a team back to collect their 4 de-humidifiers and leave, after all, I paid them AFTER their 1st visit. Nothing he told me on that walk-thru was true. All lies. My wall paneling was not cut at the seam, to be tacked back up later. They had cut it sideways and thrown my 3 sections of paneling away in the trash. Carpet was not straight-edge cut with edge molding put on as I was told. When I called them, they told me they " never deal with carpets" or any "reconstruction". My basement looks like hell and today I have to call a carpet man out and pay him to fix my carpet. As for my paneling, I don't have clue what to do? Hang a blanket over it?