Assurant Service Protection Advantage Reviews

I have a warranty with appliances from Lowe's through Assurant. I have a dryer that was not heating properly. I filed a claim and the repair company they had for the claim is Best Servicers of America. Apparently, this is the only company that handles repairs through Assurant in my area. It was the only option I could choose when I filed the claim online. I filed the claim online on a Sunday. The guy couldn't come out until Friday. He comes out and looks at it and says he'll have to order the part. The heating element is out. I figured that is what it was because it happened before less than 2 years ago. But when I filed the claim then with Assurant they must have used another repair company because the person came out in a couple of days and fixed it the same day.

thing over and over. Get rid of the AI and the poor service providers and poor customer service representatives. Would not recommend this plan to anyone, and had it for over 3 years.

If you want money in your checking account or a paper check in your hand for reimbursement, do not use this company. I am old school and possess limited means for making digital transactions. They sent me an ecard that the retailer had difficulty using to make my purchase of a new appliance.

I have a top of the line Mongram induction stovetop- the cost new is approximately $3600 plus installation, tax, etc- more than $4k total. I have been paying hundreds to keep up the Assurant Protection Plan. Half of the burners- stopped working. Assurant sent out a tech that had never even seen an induction stove- completely clueless.

On March 11, 2026 the heat stopped blowing in my Hotpoint dryer. I filed a warranty claim that day in order to have a tech come and see about it. I made the appointment for March 19th however, no one showed up. It was rescheduled for March 25th. The tech, arrived an hour after my availability window and diagnosed the issue. He said that the parts that were sent to me for repair, were not sufficient as they would not address the issue. He left the dryer disassembled, reordered the 'correct' parts, and we made a follow up appointment for April 6th. He did not arrive on April 6th and 10 minutes before the availability window closed, I was told due to staffing issues my appointment must be rescheduled. I rescheduled for April 13th and 30 minutes after my availability window closed, I was told due to staffing issues my appointment must be rescheduled.

The process has been very difficult. Out fridge stopped working in January. It was deemed irreparable and someone would call in 24 hours. None ever did. It took a very long time for me to reach the right Assurant people and finally they sent me a debit card to purchase a replacement. The for they sent with it would not load, I was told to make a new purchase. GE would not accept the card or process it as stated by Assurant. Finally, today, three months later the replacement was delivered. A long messy process. BUT, I would buy again because the amount on the card was sufficient to purchase a replacement, and now I know the system.

A reimbursement for a service contract forces me to use it at a company of their choosing. I have no option to use my money where I want, so I can buy where they decide or lose out on the service policy and my money. Doesn't seem that this should be legal.

When I signed up with Assurant their ad stated if it cannot be repaired it will be replaced. Not true! They give you a prorated value. They also state that they'll give you a $50 laundry fee if it's not repaired within 14 days. They close out the claim before anything is settled so they don't pay the $50 laundry fee. I have been without a washer 17 days. Customer Service from Assurant is extremely poor. I have spoken with 2 supervisors and still have not received any settlement. They keep referring to their service provider who gives nothing more than erroneous information. The tracking app is nowhere near close with reasonable information and if you call the number you deal with Samantha your AI advisor. You would be better off going to another appliance insurance company.

GE washer making terrible noise and moving on floor. Tech came out and said it needed new springs. One day off work for me. Tech came and replaced springs. Two days off for me. After tech left washer did exact same thing with the added bonus of a strong burning smell. Called Assurant who told me to call GE who told me to call Assurant. Tech arrived today and surprise need to order parts. Three days off work for me. Got a text they can’t put ordered parts for 2.5 weeks. That’s one month and soon to be four tech visits. The incompetence is astounding. I guess this is where vacation will be this year….waiting for a tech. Currently investigating alternatives with consumer attorney.

My refrigerator door would not close by itself. The repairman, Osvando, (nice guy) arrived on time, knew immediately what the problem was and within a half hour, the problem was fixed! I couldn't be more pleased.

The repair service was outstanding. The technician explained in detail what needed to be done in order to have our washing machine working again in tip top condition. He was efficient and professional in doing the repair work.

This company subcontracts appliance repairs and does not have their own technicians, basically a middleman for appliance warranties. I bought a laundry pair from Lowe's and purchased the Lowe's Protection Plan. The one time I tried to use my contract to fix a washer that would not pump out water, they sent out a subcontractor in his car (no company vehicle) who did not run any diagnostics on my appliance, did not look at the error codes, and decided what was wrong. He came back a week later with the part, dropped my dryer against the door and put a hole in it, and the problem still was there after he left.

Do NOT purchase coverage through Assurant. It is a total joke. It will be costing us more money to replace my faulty microwave than had we not purchased it to begin with. Not only did we still have to pay for a service technician to come out 3 times (on top of the coverage), I now have to pay for someone to come out and install a new microwave since the old one was deemed irreparable. And, the amount we were awarded doesn't even cover the cost of the same exact microwave -- it comes up $500 short!

I purchased The Bodewell care plan from GE for my GE Profile washing machine. The agent had trouble getting the charge to go through and ended up resending the link via phone after trying to troubleshoot, meanwhile the date and time of service requested became unavailable. When all was said and done I found the company had charged my account three times for the service plan. I started by calling the company to resolve the issue rather than the bank, trying to avoid my card from being cancelled. For an hour and twenty minutes I was routed and rerouted from Assurant to Bodewell, each saying it was the other's responsibility.

Did not do anything. Customer service skills are terrible. They keep coming out and saying different things. It is a different person each time and the same problem is still on going. It hasn't been fixed. They have replaced 2 parts. The person before this one said it needed a transmission. This guy said they couldn't do anything until it broke. After a phone call from what I assume was his supervisor he had it in his head after the call that the was nothing to do.

When I purchased my new GE washer and dryer I purchased an extended repair contract with Assurant for 5 years. I have nothing but excellent marks for them. It was easy to schedule service call online. The repairman was both professional and efficient. Service was great. Highly recommended.

I purchased a brand new Whirlpool dishwasher at American Freight’s liquidation sale towards the end of December 2024. I have never purchased an extended warranty but the salesperson talked me into it this time. His justification was that since I was making my purchase at such a steep discount I might as well do it and even though the retail establishment was going out of business the product would be covered should anything go wrong. Right at the beginning of 2026 and just after the manufacturer’s warranty expired, we started having issues with the dishwasher. It was starting on its own while at the same time it would not start when we intentionally wanted to wash dishes.

ASSURANT PROVIDES EXCELLENT SERVICE. I have had Numerous repairs for various appliances, Appointment Scheduling is a quick process, made to meet my schedule. WELL qualified TECHs are sent to repair the appliance and if a part is needed, the Tech handled ordering and immediately upon receiving, which is a day or two, he's back to complete the repairs. A completed survey is requested to check if any improvements are needed to better serve their customer.. VERY PLEASED, with their service.

The guy knew what to check and instead of just checking for one thing he had to check several places and each one he checked needed fixing. Everything is working great now. He knew what he was doing. Very smart.

Three previous water filter cartridges (XWFE) for my GE refridgerator (GNE27JGMWFWW), purchased "directly) from GE were all missing an internal chip--crtical to allow the ice maker & dispenser to function. Assurant repairman (Adam) quickly discovered this, installed a bypass plug which has a chip. He was quick to discover the issue for all three new, unused cartridges. Next was my call to GE Service who responded by sending me 3 replacement XWFE cartridges overnight. Great service from both Assurant & GE...

It would have been better if I received trouble shooting before the technician came out. Luckily I have an extended warranty and didn’t have to pay for the service call. The technician was on time and communicated with us .

Repair man came out as promised. Refrigerator (three years old) was declared unrepairable. I was quickly notified (1/27) that I would receive a card ($2599) that I could use towards purchase of a new refrigerator. I have not received card and we need new refrigerator!!!

Still waiting for Assurant's Protection Advantage (Sears), to show up to repair my oven. Been waiting since 8:00 AM and every time I check online my appointment time is pushed further out into the day. This is my 2d appointment. The first one was canceled by the technician without my knowledge. On that day after 5:00 PM and he didn't show. I finally reached out, after numerous prompts, and spoke to a live person who told me that the appointment was canceled. Needless to say my time means nothing to you. Very frustrated.

Service technician did not fix my stove and said replacement was likely because parts are not available, then he closed the case. He said he would call me back to let me know about replacement but is ghosting me since case is closed. Now Assurant is asking me to open another claim to resolve this which seems ridiculous.

The technician who did the repair on my refrigerator did a very excellent job. He knows what he is doing and everything were on time even the delivery of the replacement parts. I hope I get him again next time.

Still waiting for them to fix 1 part, an igniter replacement for the third time, since 2022 that’s one per year, had an event and I stressed I needed to bake in my oven, still no one called or showed up, they are the absolute worst warranty company ever! Why do they allow you to even pick one star?

Very skilled and efficient technician. I was very satisfied with his performance. I have a GE refrigerator under Warranty. Within one year the rubber seal around the door became loose and was falling off when I opened the refrigerator door. I made a call and reported the problem. It was easy to schedule a service. Technician arrived on time, diagnosed the problem and immediately started working.

The GE Cafe built-in refrigerator was sold as top of the line when we built our home in 2021. It has been a series of Repairs almost monthly since then. Condensate dripping from the refrigeration above the door to icicles 3 feet long freezing the freezer door shut to a failure to cool the refrigerator to save temperatures for the contents. Each major repair has taken on its own life and lasted for months with periodic visits from a whole crew a repairmen. We told each person we had a guestroom because they would end up coming back again and again and again. I cannot recommend this unit to anyone although it apparently was the best that GE Cafe had to offer at that time. Had we not purchased the extra extended warranty for about $500. We would’ve spent more than the refrigerators value to continue to try to repair the problems.

I have had 5 missed appointments where technicians never showed up during the scheduled time to install a part that was previously ordered. That's 20 hours total of my time wasted waiting! The extended warranty is with Assurant and their vendor is Sears Home Services. I am at the end of my rope and totally fed up. There isn't any Sears phone number to call about your appointment where you can speak to a person. Just stupid chat garbage that accomplished nothing. In the past Assurant worked with with A & E and no problems with them. A&E had an in-person phone number to call if you had a problem. 5 missed appointments...this is just pathetic!!!

GE RightHeight Design Series GFW490RPKRR. Would give a "Zero"! I contacted service warranty for repair service on my front-load washer due to a loud noise and a service repair tech came out and replaced a couple of parts, including the "stator". He stated, the noise should quiet down. It did not. I contacted again for return repair check.