Assurant Service Protection Advantage Reviews

I purchased The Bodewell care plan from GE for my GE Profile washing machine. The agent had trouble getting the charge to go through and ended up resending the link via phone after trying to troubleshoot, meanwhile the date and time of service requested became unavailable. When all was said and done I found the company had charged my account three times for the service plan. I started by calling the company to resolve the issue rather than the bank, trying to avoid my card from being cancelled. For an hour and twenty minutes I was routed and rerouted from Assurant to Bodewell, each saying it was the other's responsibility.

I was very pleased with the technician - his professionalism, repair work, explanation of the problem and fixed it. I was still on a warranty and plan to extend it prior to expiration date. I am an 87 year old widow, suffering from multiple myeloma with chemo.

Did not do anything. Customer service skills are terrible. They keep coming out and saying different things. It is a different person each time and the same problem is still on going. It hasn't been fixed. They have replaced 2 parts. The person before this one said it needed a transmission. This guy said they couldn't do anything until it broke. After a phone call from what I assume was his supervisor he had it in his head after the call that the was nothing to do.

When I purchased my new GE washer and dryer I purchased an extended repair contract with Assurant for 5 years. I have nothing but excellent marks for them. It was easy to schedule service call online. The repairman was both professional and efficient. Service was great. Highly recommended.

I purchased a brand new Whirlpool dishwasher at American Freight’s liquidation sale towards the end of December 2024. I have never purchased an extended warranty but the salesperson talked me into it this time. His justification was that since I was making my purchase at such a steep discount I might as well do it and even though the retail establishment was going out of business the product would be covered should anything go wrong. Right at the beginning of 2026 and just after the manufacturer’s warranty expired, we started having issues with the dishwasher. It was starting on its own while at the same time it would not start when we intentionally wanted to wash dishes.

ASSURANT PROVIDES EXCELLENT SERVICE. I have had Numerous repairs for various appliances, Appointment Scheduling is a quick process, made to meet my schedule. WELL qualified TECHs are sent to repair the appliance and if a part is needed, the Tech handled ordering and immediately upon receiving, which is a day or two, he's back to complete the repairs. A completed survey is requested to check if any improvements are needed to better serve their customer.. VERY PLEASED, with their service.

The guy knew what to check and instead of just checking for one thing he had to check several places and each one he checked needed fixing. Everything is working great now. He knew what he was doing. Very smart.

Three previous water filter cartridges (XWFE) for my GE refridgerator (GNE27JGMWFWW), purchased "directly) from GE were all missing an internal chip--crtical to allow the ice maker & dispenser to function. Assurant repairman (Adam) quickly discovered this, installed a bypass plug which has a chip. He was quick to discover the issue for all three new, unused cartridges. Next was my call to GE Service who responded by sending me 3 replacement XWFE cartridges overnight. Great service from both Assurant & GE...

It would have been better if I received trouble shooting before the technician came out. Luckily I have an extended warranty and didn’t have to pay for the service call. The technician was on time and communicated with us .

Repair man came out as promised. Refrigerator (three years old) was declared unrepairable. I was quickly notified (1/27) that I would receive a card ($2599) that I could use towards purchase of a new refrigerator. I have not received card and we need new refrigerator!!!

Still waiting for Assurant's Protection Advantage (Sears), to show up to repair my oven. Been waiting since 8:00 AM and every time I check online my appointment time is pushed further out into the day. This is my 2d appointment. The first one was canceled by the technician without my knowledge. On that day after 5:00 PM and he didn't show. I finally reached out, after numerous prompts, and spoke to a live person who told me that the appointment was canceled. Needless to say my time means nothing to you. Very frustrated.

Service technician did not fix my stove and said replacement was likely because parts are not available, then he closed the case. He said he would call me back to let me know about replacement but is ghosting me since case is closed. Now Assurant is asking me to open another claim to resolve this which seems ridiculous.

The technician who did the repair on my refrigerator did a very excellent job. He knows what he is doing and everything were on time even the delivery of the replacement parts. I hope I get him again next time.

Still waiting for them to fix 1 part, an igniter replacement for the third time, since 2022 that’s one per year, had an event and I stressed I needed to bake in my oven, still no one called or showed up, they are the absolute worst warranty company ever! Why do they allow you to even pick one star?

Very skilled and efficient technician. I was very satisfied with his performance. I have a GE refrigerator under Warranty. Within one year the rubber seal around the door became loose and was falling off when I opened the refrigerator door. I made a call and reported the problem. It was easy to schedule a service. Technician arrived on time, diagnosed the problem and immediately started working.

The GE Cafe built-in refrigerator was sold as top of the line when we built our home in 2021. It has been a series of Repairs almost monthly since then. Condensate dripping from the refrigeration above the door to icicles 3 feet long freezing the freezer door shut to a failure to cool the refrigerator to save temperatures for the contents. Each major repair has taken on its own life and lasted for months with periodic visits from a whole crew a repairmen. We told each person we had a guestroom because they would end up coming back again and again and again. I cannot recommend this unit to anyone although it apparently was the best that GE Cafe had to offer at that time. Had we not purchased the extra extended warranty for about $500. We would’ve spent more than the refrigerators value to continue to try to repair the problems.

I have had 5 missed appointments where technicians never showed up during the scheduled time to install a part that was previously ordered. That's 20 hours total of my time wasted waiting! The extended warranty is with Assurant and their vendor is Sears Home Services. I am at the end of my rope and totally fed up. There isn't any Sears phone number to call about your appointment where you can speak to a person. Just stupid chat garbage that accomplished nothing. In the past Assurant worked with with A & E and no problems with them. A&E had an in-person phone number to call if you had a problem. 5 missed appointments...this is just pathetic!!!

GE RightHeight Design Series GFW490RPKRR. Would give a "Zero"! I contacted service warranty for repair service on my front-load washer due to a loud noise and a service repair tech came out and replaced a couple of parts, including the "stator". He stated, the noise should quiet down. It did not. I contacted again for return repair check.

I bought a couple of couches that have come undone at the seams. I presented the information with pictures and explained the entire situation to them. They denied the coverage because I did not report it at the first time a stitch came undone. The company I bought the furniture from is no longer in business.

Appointment was not written up under my warranty. So the repair guy was supposed to charge me. Fortunately, he has been to my address before and knew I had a warranty. Also, they keep writing my services up for my washer, when this was for my dryer. This particular appointment, after the guy ordered my part, got cancelled. After a couple weeks, I heard nothing from them, so I called the service line. I was told it was cancelled. Fortunately, the gentleman saw where the part was ordered and was able to still order my part and then set up the appointment to have it installed.

Very happy with our service call. Technician Jake came out right on time and had our problem fixed in no time. Very personable person, knowledgeable about his job and efficient. An asset to the company. Very happy with the quality of our service call. Thank You. COULDN'T

Making the appointment for repair online was most effective. The Technician, Roger C. arrived as scheduled and was personable and helpful. He quickly got to work resolving the issue and clearly explained what he had done and the results. He answered all my questions to my satisfaction.

The repair technician was very professional, knowledgeable of what needed to be repaired and on time! Only drawback was that a replacement part that was needed had to be shipped from out of state, thus waited another week to finally have the ice maker working!

I have waited a month for parts and 2 weeks for the tech to show. 4 blown appts, no communication. Home office hangs up, I have asked for supervisors. No one shows. Do not use these people. It is a ripoff, no one helps. I am pissed

Really good service. Just had trouble in the process of getting the work done. Had trouble getting a number to call somebody and speak to somebody personally. That was the only trouble I had. If I had to pay if I had to get reimbursed for all questions I had but had trouble talking to somebody on the phone, one number was talking to people in Canada, which was all French. Did not understand anything they were saying. Would be great if we could get it easier process on filing a claim.

If we could rate this company a negative we would. Unfortunately the lowest rate available is 1 star. 3 weeks ago, following the instructions of our 5 year Lowe’s Assurant extended warranty we placed a call for repair. The rep indicated they have no record of our extended warranty. We submitted the requested documents - sales receipt for the 4 appliances AND the sales receipt we received in the mail for the extended warranty.

We subscribed for 2 yrs for our GE range. This year we had to have a knob adjusted. I called and was told to call Sears for repair for them. I scheduled an appt and they canceled the day they said they would come. They rescheduled for the following week and canceled again the day of the appt. I repeatedly called Assurant. They wouldn't answer. Then when I was able to speak to someone he laughed as if it were a joke. I called again and got someone who was incoherent and honestly sounded drunk.

I have bought multiple of these appliance warranties for several properties. The first service call went well and everything was fixed. I made a second claim, then third, a few months ago, that still is not resolved. Multiple part replacements then determined that the unit was unrepairable. I have spent countless hours and hundreds of phone calls trying to get the technician / Assurant to resolve. Getting nowhere. I wouldn't recommend purchasing one of these unless you need to raise your blood pressure. Turning into a circular game, trying to get a resolution with what was sold as a warranty but is beginning to look like a scam.

Excellent warranty services. Replaced my product in full after 4 years into my five years plan. It was a full freezer/refrigerator that could be switched to one or the other. I have now ordered another brand and also have the ASSURANT warranty on all my purchases from Amazon.

As a individual having to initiate a claim through Assurant is starting to become very difficult. We had a emergency issue with the AquaGo Tankless Water Heater prior to a camping trip to Maine. I contacted Assurant and explained the who situation; got a email on actions I needed to do; I complied and provided everything that was asked of me within the email. This all was accomplished on 21 Oct after returning from out trip. To date I have called at least 4 times for status and have not been given a satisfactory answer and it's time I hear from Management on claim number **.