Assurant Service Protection Advantage

Would not bother with extended warranty Unless you have half a day to kill, employees had no idea of the process involved to exchange product, one of the most painful and aggravating experiences but I’ve had The displeasure to experience in quite some time so in my opinion the aggravation is not worth the exuberant amount of money that you have to pay for the extended warranty.

In this day and age when our phones are our life waiting two weeks for a replacement phone is unacceptable. This company doesn't care!!! Would never ever ever use this company for insurance again. F-!!!!

I was pleased with the ability schedule my refrigerator repair service online. I was especially pleased because it was an extended warranty and my previous plans were not as good as this one. The repair date was reasonalble--within two-business days. The service technician was very professional and knowledgeable. I highly recommend this company for anyone purchasing a refrigerator.

Quick and hassle-free claim process. This took less than 5 minutes to complete. My reimbursement check is due to arrive in 7-10 business days. I would have preferred an EFT process with direct deposit into my bank and a review process that takes place after I receive my check. Timely reimbursement means a great deal to me.

The Cap of the Motor of the washing machine still leaking oil, please repair it as soon as possible. The machine quality very very bad, same problem, the servicemen had came 7 times, I bought it only 2 years, but I does have washing machine to use more than 2 months because to wait the parts.

Ice cubes were spitting out voluntarily. The repair man assessed the problem. He had the repair part on his truck and repaired the ice make celluloid in a timely fashion. What more can I say than to thank the repair man!!! Thank Michael. Please thank Michael. Michael is a super repairman!

There is no way to get an agent that doesn't hang up or understand English! There is no way to get someone to your home before a month has passed. This company used to be reputable, but now they are trash! I am disgusted by the service or should I say, lack of service. I paid $800.00 for a warranty that is worthless!!!!

The technician was very good, we do appreciate his service. It’s the time it took to have appointments scheduled that’s frustrating/unacceptable. We had to wait for a few days and numerous calls to schedule it while both fridge and freezer were out in the 100+ degree weather with food getting spoiled.

The time level of getting an appointment was not good. Five days. Had to throw out a lot of food and buy a 5.0 freezer. The technician was very nice and fixed the refrigerator. That was not his fault. I feel like they could have got someone out at least by Monday. Thank you.

I have schedule a service repair. They are coming to my home on the 10th of August. Using the website to schedule the service repair was very easy, fast and I felt like it would be confidential. I hope it works out well on the 10th when they come to do the repair and they show up in a timely manner.

I purchased on June 2018 my gas range/oven and in 2019 I purchased an extended warranty that is expiring 2024 for it and other appliances via GE appliance company/Assurant contract resolution and they told me that there is only 1 option that I will have to pay a $50 for services charge per repair and now still under warranty my oven doesn't get hot enough so I called and was told that I have to 1st pay $50 before they give me an appointment for repair so I asked to speak to her supervisor that took very long to transfer me to and the supervisor told me that there is 3 extended warranty options and I have the option on my contract for $50 fee for each repair service and then there is a $100 per repair fee and then there is a no repair fee. But when I purchased my contract in 2019 I didn't get the option of the no fee at all.

We have a service agreement with Assurant for our kitchen appliances. We have paid over $1000 for a few years and finally had to call them for our dishwasher. A maintenance Tech showed up and was the most rude person I have met in my life and I'm not limiting that to customer facing people. My wife actually asked him to leave. In any case, he looked at the washer and established it needed a new motor. We ordered the part and he showed up again to replace the motor however he wanted me to sign a waiver to remove his responsibility if he did any damage to the plumbing. I asked him if he had caused damage in the past - he would not answer me. I asked him to leave.

Oven temperatures were way off and it was suspected that the problem was the thermostat. At one point the temperature was stalled at 365 when set for 400. The problem was confirmed by the technician who was sent by Assurant; a new part was ordered and installed solving the problem.

Not all of your clients are computer literate or able to complete a claim in this manner. Your phone system is of no use to reach a person for assistance. You should not sell protection plans if you are not willing to speak with those whom have purchased these contracts. It took from July 5th to July 18th to have my 6 month old freezer repaired.

I had 2-year extended warranty on the generator. When I returned it I had it for 11 months and used it for 2 on and off. When I brought it back to the store they told me I had to buy another warranty for the generator I was going to take in replacement of the other. At the store, I was also told that I had to buy from them a hand pump and a gas can to take out the gas that remained in the generator.

Excellent Service and knowledgeable staff. The technician was on time and very clean work. He informed us of the parts needed and ordered them and came back as he promised to install the parts after their arrival. He finished his work without delays and tested the final outcome. Overall the work performed was satisfactory completed and the issue has been resolved.

After 4 service calls - Assurant sent emails stating the job was completed. The repairmen NEVER SHOWED up, except for the initial diagnosis - no repair, so HOW did the repair get completed???? Electrolux eventually stated they DO NOT DO EXTENDED warranty work (after setting up 3 additional service calls) and passed the case on to A+ Appliance who stated they (A+) only does "overflow" work orders. A+ did not show up the first appointment and stated either Assurant OR Electrolux overwrote their appointment schedule and schedule the service on a day A+ was closed!

Ice machine was leaking water into the refrigerator, and I had to keep a Tupperware container to catch the drip and empty it every day so not to have a mess. Jack was able to repair in no time. Service was available in record time, same day I called.. I would recommend having extended service on your appliances.

I always think that it is wise to purchase insurance on my auto tools purchased because it is my livelihood and I don't like when I have to buy the same stuff over and over again. Especially any item that is heavily used on a daily basis. I purchased 2 of the 1.5 ton Jacks and one of them broke on me and I couldn't get it replaced due to warranty issues. So this is why it's very wise to insure all heavy equipment items.

Bought the platinum auto warranty and needed to use for first time couple years in. Was told couldn’t claim due to not getting approval before work! My wipers didn’t work. Needed new motor. What’s to approve?

My product was not repaired in the first visit. They had the parts sent to my home so it would help me stay updated on the progress. It works better than ever now. The technician gave us some extra tips to help with keeping it working properly. I am glad I signed up to have the extended warranty. I have 5 years of coverage and may get another one.

GE technicians were efficient in contacting us quickly, ordering parts and completing repairs. The whole process just took a few days from placing the request to fulfillment. The technician was also familiar with the issue from the moment he made contact and was quickly able to get us a new part.

There was no heat in dryer and at first technician was looked it and ordered the controls inside the dryer at 3 parts. We got it and technician came back and fix it and test work after he left sudden broken again and called your company and explained technician came and ordered 4 parts inside back of dryer and technician came, fix it and run great so far!

The technician was very knowledgeable and he was on time and quickly repaired my refrigerator. He was very courteous and polite. Through experience in other companies you get a creep with an attitude. I think the type of employees you have is very important. So take care of the good ones.

No problem using the computer site to set up a service time for our appliance. This was my first time using this site, which was very clear instructions. Would have been more to my liking to pay the $50.00 after the repairs have been made.

Register person was very helpful upon return my item. At first the warranty could not be found under the phone number. It was type in wrong but she kept trying until she found under my name. She did a great job on explaining the process and what happen. The date was June 2 2023 around 10-10:30 am

Julian the technician was wonderful. VERY professional, personable and found the problem and solved it. I asked for his technician in the event I ever have to call GE for service. I would recommend GE service and Julian to anyone looking for service- Patricia ** (Coral Gables, Florida)

I was hoping to find a phone number to call to schedule a repair service. Since there was no phone number, I had to fill in information on a form. It took a lot of time since this was my first experience, and I'm looking forward to having my washing machine fixed.

Easy to use. Nice product to have. Web site is very good. Would recommend to others. Glad to have the insurance. I did not expect it would be so easy to use. I want to thank the company for its great service and prompt response to my inquiry.

The coils failed again but this time i had a policy to cover them. Assurant took care of the problem quickly with very little hassle, I would recommend without any hesitation. I will be purchasing these policies when I think the item may fail. Thank you.