Select Home Warranty Reviews

None of the issues you claim will be covered, and if they are they will cover a small fraction of it. Definitely not worth the pain and effort to even get a tiny amount reimbursed. This was by far the worst home warranty company we have ever worked with. Poor communication, extremely slow service and follow up.

My experience is good here in Michigan with SHW. Historically, they are precise in the diagnostic and so far 4 positive completions of damage in my home just like the roof. This protection is for sure my savior during bad weather and breakdowns.

Beginning in Dec. I purchased three home warranties for properties in NC, SC and FL. All seemed to be going to provide good value as well as service. I read reviews and they seemed to be mostly positive. I have used warranty companies before and had only one problem when they did not cover my saltwater pool. I thought I would try another company this time around. WHAT A MISTAKE!!! I made a claim on the oven in the Florida property. Had to do it online-not live as I was used to.

Had our furnace go out when it was below zero outside. Since they couldn't find anyone to take the job they said I could find my own and be reimbursed. A week after the repair they said they would not cover the cost because the contractor repaired something that should have been a maintenance item. I contacted the contractor and he said the part would never be part of maintenance. A week later, two weeks after the breakdown I get a call apologizing for the long delay and that they could not find anyone to take the job but would keep trying(?). Really? Two weeks of no heat in zero weather? They obviously had no idea what was going on so just for a test I said OK well contact me when they found someone. Still waiting after six weeks.

I began services with Select Home Warranty in early summer 2017 and made a service request in August. The contractor was out of town and was to call me when he returns. He never called back. Our air conditioner begin performing ok for a several weeks. In October we begin having issues again and we attempted to make another request for services. Select was never able to get us a contractor for services. They couldn't even get a contractor to schedule several weeks out. Which tells me that they must not have any contractors!!

In the past half a decade SHW came through on 1) a water faucet, 2) a fridge, 3) the oven. Everyone hired was fast, polite and professional and completed the work in just one visit. Cordial, clean and always showed me proof of expertise.

I signed up 1 year contract. Salesperson said if we do not satisfied, We can cancel anytime and get Full refund. (They did not tell me there is $75 cancellation fee) I ordered first claim. 2 plumbing problems. I had to pay 2 x $45 = $90 copay even the same plumbing company fixed it in the same time. Plumbing company said we need new faucet. I thought Home warranty company is going to cover. When I called Select Home Warranty, salesperson suggest me to get 1 more year $399 contract and He will add faucet coverage. So I added one more year. But This plumbing company said they can just put ring and can repair. We did not need new faucet.

I signed up for a quote from them online, and it dawned on me that I should look up their online reviews. Things such as denied claims, slow payment, constant follow up necessary on the customers part, etc. all gave me pause. A few minutes later, I get a sales call. Immediately, I was offered a better rate, without even conversation. I politely thanked the agent and got out of my mouth that I had looked up reviews. He interrupted and went on for a good while about all the different awards they’d received and the overall ratings they had.

I have used them for 2 years and SHW calls back quickly and they are courteous folk. My contractors have been top notch pumping out good work that I can rely on. Communication and strong work what more could I ask for?

A nice lady on the phone took my claim at Select Home Warranty and gave me an appointment window of 2-3 days. A staff member called me and told me he would be by my home the next day. On time and did a clean and efficient job.

Luckily for me I only had to make one claim to date on my HVAC system but the service I received from Select warranty was great. The friendly staff on the phone took my claim and it took 2 days to get a call back with a timeframe for an appointment. The workers came on a Thursday and were able to finish everything before Friday. Clean, nice and professional class.

The most recent request was a sound one where I hired Select Home Warranty to come in and repair the bathroom sink a month ago. The contractor did a excellent job fixing the faucet and toilet that had a double backup.

We filed our first claim on January 5, 2018 after starting a 3-yr policy since August 2017. We were told that they would get back to us for a repair company within 12-24 hrs. We had to continuously call them and they kept telling us there was no repair person in our area. Our area is Northern Colorado with about 250,000 population and there are several repair people here. On January 22 they finally sent a repair person and the repair cost would be 269.40 and they rejected doing the repair and would only give us 125.00 towards the repair or a new washer since it was of a certain age. So far we have paid them 1,047.00 and 45.00 for the repair call and still have a broken washer. Our advice is to not do business with this company!!!

The first time I wrote down the date I contacted this business was Jan. 8th. That was however the date I spoke to a supervisor after not having a return call for at least 3 days to look at our HVAC system. Since Jan. 8th we have called the company every day for a status update. Always, no answer. We were given a name for a supervisor who no longer returns or takes our calls. We have been without heat for a little over 2 weeks. Finally my husband was able to speak to someone today who told us, our claim had been denied. Why not call to tell us that? Why had a technician not been sent to our home? We were advised to do the upfront work and we would be reimbursed. Didn't happen. I will NEVER do business with this company again. Likely not any other home warranty company either. I think this is just a money making, worthless company.

First time filing a claim and they are giving me a run around - mind you they haven't rejected my reimbursement but they keep adding additional requirements each time I call them. Note, they never provide an update either by email or phone (they keep saying they will send an email and it never happens). Essentially they agreed I could use my own technician and file a reimbursement form - after much follow up on what process was (it didn't exist online), I sent in the invoice and then radio silence. Called up after 2 weeks, they asked me to resend - again radio silence. Called up again - she looks at the notes and says - I need to send a picture of the unit with make/model and maintenance records!! Why wasn't this stated the first time and maintenance records - she claimed that was in the contract. I asked her to send me an email... Still waiting for it.

On 10/29/2017 I turned the heater on and it wasn’t working. I called Select Home Warranty who I have a contract with in case something breaks down in the house. They sent me contractor, Hartco Appliance Repair, next day. Person name is Robert **. He diagnosed that it was motor jammed and sent estimate to insurance. He demanded to make a check payable to his personal name. I called insurance and they confirmed that it’s Ok, they work with him before. I paid him $60.00 with my check for visit and he left. Next day he called me and asked for $181.00 for motor, insurance company tells me it’s my responsibility so I paid him.

I became a member of Select Home Warranty last July 2017. They automatically withdraw my monthly payment from my bank account. When I made 2 service request last September 2017, it took 3 weeks for them to contact me. I waited for a month and no technician for either of my request came. I called them. They said, we thought I will be the one to look for my technician. So they said they will correct it and will send tech. 3 weeks later, still no show. I called again to ask for a full refund and cancellation. They let me talked to one their so called account specialist and negotiated with me to give me $200 for the service not renders. I agreed and signed the online agreement.

I got in touch with Munsey Appliances on Tuesday and was given an appointment. Yesterday they came and found a negative wire that they were able to replace. Total time 45 minutes. They never made me feel stupid with all the questions I asked.

When dealing with house problems it's always stressful. In the past it always puts a huge stress on my life. My daughter accidentally broke the kitchen sink handle and I created an order for repair with SHW to have it fixed. This claim only took 6 hours to fix! I have dealt with this plumber before and he has a good working relationship with SHW. I am glad a friend recommended Select Home Warranty to me.

As with any home warranty service, I am aware of the bureaucracy required but for a company that advertises themselves as having the best customer service, this company falls short. The process for submitting a claim may be easy but EVERYTHING requires a phone call. They call you to verify the claim, then you need to track down the contractor to set up an appointment, if the diagnosis requires approval you need to call again to make sure it goes through, another call to get reimbursed if the broken item is out-of-pocket, etc. etc.

the payments and the work and do not follow up in ANY WAY! No emails, no calls, you have to waste ALL of your time to get a hold of them!!!

All home warranty companies are incredibly shady, but SHW has lied to my family for months since we signed on in July 2016 about sending a reimbursement check. Save the money yourself for the big projects and avoid these types of companies. They are now dragging out my account tenure slowly as to keep more of a prorated non-discounted amount.

I had searched for 3 months for a good warranty company. When I came across Select Home Warranty they “SEEMED” to be the best. Well I should have looked more than what they said to me. Because since I’ve had them, I’ve attempted to make two claims and both were declined! Mind you, I paid cash for my policy. So you would think I wouldn’t get the runaround. This place is a scammer! Don’t use them! Nothing is ever approved. Save yourself the time and headache.

Here is a warning for anyone looking at buying a Select Home Warranty... go with a different company. Have a few issues with them. First, false advertising from their sales reps. Specifically regarding roof leak repairs. They say they will repair your roof, but they don't cover shingles, metal roofs, structural leaks or a mercies of other materials or roof types. In other words they don't cover any leak or repair. They sell you a service and cover nothing! Next the company advertises quick service. I am going on 6 weeks since initial call and I have had to call them 5 or 6 times to get them to follow up. After following their process email/phone calls the company is still giving me the runaround. The company is more willing to cancel your policy than provide actual service.

I have submitted 2 claims on this home warranty policy and each time I have gotten a run-around. The first time I was told they would only pay part of my claim; after much complaining, the claim was settled. Recently I filed a claim for a broken water heater, which is clearly stated as covered in the policy. I was told that it isn't covered because I reported that the water heater was leaking water and the policy doesn't cover leaks. IT IS LEAKING WATER BECAUSE IT IS BROKEN, THAT'S WHAT THE POLICY IS SUPPOSED TO COVER!!!! I canceled the policy and was told I will get less than half ($266.64) of the $699.99 I paid five months ago. I expect a prorated refund, but not more than 50% proration!!! There are hundreds of negative reviews online regarding this company and they all tell the same story: Select Home Warranty is a scam and is ripping off consumers every day!

The most soonest experience with Select Home Warranty was on the gas furnace. I put in a ticket because two contractors came and told me they fixed it and that was not the case. The last fix lasted up until my warranty came in. The heat kept cutting off. The contractor Select told me specifically what was done wrong without plumbers and how they will fix it and completed the job. I will see in a few months how well this holds up but I’m hopeful.

I purchased a home warranty from this company on 5-26-2017. As part of their contract, the company agreed to arrange for a contractor or technician to repair covered appliances in my home when they became inoperable. Since purchasing, I filed four different claims. The first and second claims were received and, after a period of time when they went unresolved, the company advised that I should arrange for my own repair, submit documentation, and they would reimburse, less the cost agreed to in the contract ($45). These repairs totaled $100 for the first claim and $198 for the second claim. The third claim was denied on the basis that my appliance, a dryer, was still functional, despite the unusual noises that were emitting from it.

I spoke with Select Home Warranty and they called a plumber who immediately called back. The appointment was set. They came and did their work timely and I am very happy with the staff and service who were very professional.

Unbelievably slow in handling claim! It took THREE DAYS before we could get our Home Warranty selected plumber out. The entire process was very cumbersome. He kept saying one thing and home warranty kept saying another. The plumber's customer service was terrible. When he finally did come he wouldn't lift a finger until SHW reviewed and approved his diagnosis, making it FOUR days with no running water. When he came back and only fixed 1 out of 3 of our problems. He kept trying to leave and say he was finished when the shower was obviously still leaking. If SHW insist on using their own plumbers, they need to pick better ones! Every part of this process was difficult and I spend hours and hours on hold until I finally insisted on speaking to a manager. There has to be better options out there for home warranties! Do NOT recommend.

I had only two small problems in my home. One was the built in microwave LCD and the LCD on the dishwasher. They weren't emergency jobs so me and SHW agreed to have the appliance guy come in 5 days. He just came and left and he had parts ready and he knew exactly how to do the job.

This home warranty do not repair anything. They said they cover everything but actually they don't. I have three claims in the last three years and none of them repaired by them. The first is the disposal clogged, they said they do not repair it. We have to find a company ourselves to repair it. Another one is microwave, they said we have to find somebody to repair it and they only reimburse $100. They also did not cover my swimming pool repair which they said they will.

Overall you get 5 stars for how my claim was treated. Phone call to service was friendly and claim took just a few days. Delivery of parts with final repair 2 days. Satisfaction was there and Select did their job.

The greatest "gift" SHW gave me a brand new Frigidaire washer when the old clunker broke. My warranty was bought by my wife 3 years ago so this was my only claim over a while but certainly finally paid off greatly.

My gas hot water heater stopped working and I contacted Select Home Warranty. The next day a repairman diagnosed the issue as a failed tank and noted that the tank needed to be replaced. Select Home Warranty sent me an email denying the claim and they referenced the section of the policy which states that leaks are not covered. (Please note that when I called to file the claim and they asked what was wrong; I mentioned that there was water in the drain pan below.) I am the homeowner for less than 2 years and I do not have maintenance records.

In May/2017 I signed up an agreement (their best option) with this company for three and a half years, and I paid them $1200. One month later I had a problem with my A/C, and the technician that came here (after 11 days and several phone calls ). He didn't do the work because he said this company never paid them back. The problem was not fixed at this time.

I am having the worst experience ever with this company. I called and put a claim on a noise from my heating unit and they said they will send email with few contractors info to call them. I waited 2 hours and they didn't. I called and got a phone number for a contractor, called him and he came same day. His diagnosed is that the fan motor needs replacement. This was Jan 1st. We have below freezing here in VA. Up until today they haven't approved this yet. I called them many times so did the contractor, but they just keep you on hold forever and never call back.

Great but not perfect experience with my dishwasher. They came and I thought their work was completed but after only 2 days the same problem happened again. SHW sent the company out again who noticed a fault in the new part and ordered another. I did not pay a second deductible but lost time.

Called Select for a heating problem, Select issued a claim # and email and issued email stating they have a service provider who had accepted the job. The email stated wait 12 hours for contact, waited no contact, called provider recording only. I called Select and basically they stated that if I now wanted service it would cost $170.00 but maybe I could negotiate with Futch. Customer Service don't care, they get your money and then no service... Do not buy from this company.

I submitted a claim for a clogged sink 4 days ago and I am still waiting for Select Warranty to assign a contractor. Worst customer service ever! They don't have a list of contractors for the customer service. They force you to wait for an EMAIL from them. I was told 24-48 hours. It has now been 4 days. No call. No email. No contractor. They are money grubbing liars with very few contractors probably because they don't pay them an industry standard amount. Please don't waste your money on this service because you won't get any.

Last night I had a problem with my thermostat. I called SHW Platinum who helped diagnosed. It was a simple battery problem. Before this 2 months ago my toilet was clogged and they cleared it out and before that claim my ceiling fan stopped going and they guided me properly. Three very good experiences.

Getting my roof patched was straightforward. My warranty with Select Home cost me $19 a month on sale. Could not complain on value vs cost and said company they hired was on time, polite and good to deal with.

The order made by I for 3 year warranty was before 1 year. In this year order for fix was done 2 times. My English is ok making order on website. Company that is nice came and fix was done good. Thank you.

Second claim saved me $500 on roof repairs. My first claim was my wash machine. Small job but this one returned my money and then some on my warranty. Pros: value. Cons: 3 days for appointment. Overall very great.

Dec 18th range stopped working. Made a claim with Select Home Warranty. Technician came out on the 20th, diagnosed it was the electrical. He was PD and he wrote a report for a electrician and sent into Warranty company. Was told a electrician would contact me in 24 to 48 hrs didn’t happen. Called in. Rep had no idea what they were doing... but finally said a electrician would be calling. No Christmas Dinner in our home called again. Told again, electrician will call. Nope, no NEW YEARS!! Dinner (2 weeks). Sent two emails. Nothing. Called again, told something but I electrician would call tomorrow. Nope!!

Opening my electric garage door has been really bad for years now. I specifically ordered a warranty because I wanted to test the services of Select Home Warranty. I have been a monthly subscriber for 45 days and made my claim. The phone operator was kind and quick to make an appointment. The appointment scheduled was on time and the work done was excellently made. It cost me $95 in total when I count in the monthly fees so far and visit fee. A good value.

Your warranty services really were effective in fixing my radiator and heating system yesterday. Thanks for coming out on such short notice and draining the system and testing it. Without it I would have frozen to death.

I had Select Warranty for a year, never used it, hot water heater broke and they denied the claim saying they didn't cover tankless heaters, my contract clearly says water heaters are covered. RUN FROM THIS COMPANY!

Submitted a HVAC claim online and I was gave a contractor company to call me back. After 2 days I gave them a call and they told me they couldn’t come out to give Select Home Warranty a call and let them know and after 2 weeks I have yet to have someone come out to fix my furnace. The only call I get from them is asking me if I want to renew my contract. I’d suggest not to use this company. Beware if you do.

This week was my fourth claim. Customer satisfaction for sure with SHW. The first heating plumber was very slow and I really was not happy with him. I called claims and complained and they told me to have him leave and the following day another company came. This time he was excellent and knew his work. I would have really preferred they screened a bit better so I didn't lose a day.

11/14 night broken central vac. Called claims 11/15 morning, promised call back in 24 hours. Called back 11/16 early afternoon with appointment. 11/17 specialist visit and did diagnostic. 11/18 part replacements done.

We placed an order with our warranty for extra features. It was an investment for us at $600. To date we have made 2 claims. The big job was a sprinkler leak underground that was dug out and patched with a new pipe. It took 3 days to complete. The company they hired was professional and on time. Each day they had to come bringing the right parts and tools. I recommend them.

Just yesterday I called Select Home Warranty because my central heat went off and stayed off. Today my plumber came and I am incredibly happy that they were so quick in getting my heat back on so thanks again!

The plumbing in my basement is old and four times have I used my warranty to clear out the mess inside the pipes. Not really a good sign for me in the long run but I am glad the work keeps getting done. The warranty cost me 399 and each visit is 45. I will think of a better solution to why this keeps happening soon.

On 12/3 the Septic Tank ruptured. Was a disgusting mess. Select had to hire a cleaning crew and a repair company to specially come out from 50 miles away just to fix it. This would have cost me thousands and I feel grateful for signing up last fall.

I have a music studio in my garage. The door got jammed right before a new recording with another group. It was very annoying and I am glad I had a Select Warranty. They expressed a repair company in 2 days and this was very appreciated.

My cooktop is electric and I changed over from gas a few years back. Did not expect it to die so quickly. SHW gave me no hassle and understood I bake cookies for a living and would come the next day to do the circuitry. Select was on time and followed up too with a friendly call to make sure it was properly complete.

3 zone heating and cooling in my house - The platinum plus add ons cost me a pretty penny at $1000. It has come in handy for me because the first and second zones stopped accurately heating my home. There were several adjustments that were made to get the unit operational and functional again.

The shower drain was backed up and the water was leaking and cause the top to overfill. I made a call for emergency repair and Select's staff told me first to empty out as much water as possible to keep the water under control and then they would set a appointment for the following day. The next day CO Plumbing came. It turned out that the drain from lots of hair got trapped deep inside. They cleaned it and everything functioned again.

When my fireplace stopped working 2 weeks ago I had no clue what to expect or do. I call SHW expecting just to get advice. I was very happy to know that this is covered in my platinum care package. I read over the fine print with the phone rep and found out a couple other things were covered. The actual repair was done really well. There were even cracks in the chimney and they were patched for free.

My care package (SHW platinum) has given me a real peace of mind. My story revolves around my baseboard water heater and how it failed to get hot. A plumber was submitted for my claim. They came on time and with all the necessary parts and tools. They did the job in an hour by draining water and fixes a couple other points at the time explained to me. I feel this gave me good value.

Select Home Warranty was there for my satisfaction. Sadly, the company they hired was not. Select fired them and sent me another technician in 24 hours. This company was excellent. Select paid for the additional costs and called me back to make sure I was satisfied.

SHW has not the greatest hold times when I call to make repairs. Beside that I don't have any complaints. They get the job done with knowledge knowing technicians and that is what really counts. Repairs I have done were things such as my roof, plumbing and electric box in the basement.

My water heater leaked and made a huge puddle. They helped me on the phone all the way up to when the plumber came. He was licensed and fantastic. 3 hours to get everything under control and repaired. Select called me back and asked me for my feedback and I told them how glad I was that I signed up!

After 10 days of waiting for Select Home Warranty to return my request for repairing my Washing machine They informed me they could not get a repair man until after the first year, but I could get it repair myself and pay for it and they would reimburse me. I had the repair call them and he said they ok it and I called the next morning as ask if everything was ok with the repair and would they pay for it. I was assure all was done correctly and they would reimburse me for the repair. I told them it was the first time doing this and I wanted to make sure I was doing it right. I was told just to send them the bill that the repair said he had ok with them and they would send me a check in the amount $503.94. Now they are saying they only want to pay me $125.00. I am so disappointed in this company. I would never recommend them.

SHW is a reliable company that multiples has given me service and support that really impressed me. The Washer and the dryer were two separate claims and I thought my electronics were the top of the line but they still failed. With the warranty I just had to deal with a $60 deductible.

I have had a faucet leak for some time and decided to request a service ticket. I got a really positive and upbeat technician who told me not to worry and that he would come and fix everything in a matter of hours. He told me how to turn off the valve so nothing leaked until he got there. He came and was calm and patient even while I was watched him work. Great overall experience.

The company does not care about your problem. The worst customer service I have ever received. They keep telling you an approval has been given but actually nothing happens. I requested to be transferred to supervisor but they keep telling me he is busy. If there was an option to give "minus stars" I would give that rating to this company.

Had them 2 years and in Aug called in a claim only to held off 2 months. Told I would call BBB and they had someone come that took my money and no service. Still having same issue and they will not get anyone out or refund my money. Ask 10 times now and I have to get a lawyer and call BBB. Don't get service with them. They will not help you or give money back to you and treat you horrible. I just want my money since they can't give services. Will not ever do service with them again. Please consider a different company to go with.

I work for a real estate company and I have also been a user of a Select Warranty plan for 10 years. They have fixed everything from my kitchen sink to my water heater. I tell all my clients to get a warranty when buying a house and it is a really great service area. They cover my area which is a pretty small town and I never have to worry about finding a contractor in the area.

I ordered a warranty two months ago mainly for the winter. I had real concerns what would happen if my roof leaked. The snowstorm last week really caused a mess and the platinum warranty saved me most of the cost by taking care of the leak. The damage to things in the actual house like the sheetrock were not covered. All in all a good service to not take the full brunt of a problem.

Second fridge in the garage no problem! It was making a loud clicking noise and started not getting as cold. I purchased an add-on because with my kids and my husband I always have tons of meat and food stashed away in the fridge there. The benefit for me was realized when I had a technician for appliances come in and order and replace a part that malfunctioned. The unit was 6 years old.

I purchased extra insurance from Select Warranty to cover a standard additional freezer I have in my bedroom. The motor stopped going and my warranty and claim covered a replacement. I am very happy with the company they send to do the repair.

My SHW Platinum plan was a good buying decision. Because in a two day period a plumber who was licensed came in and replaced a pipe that rusted Bad. The process was done cleanly and it took about an hour. He soldered the new pipe on and made sure to run the water for 10 minutes to make sure it was fully sealed.

Septic issues back in July. Select Warranty covered the work and the problem happened again in another spot. They came again and did more modifications and everything seems to be working so far so good. Thanks for your efforts.

I'm very happy with the service I received from Select Home Warranty. My claim was handled in 3 days on my washer by a third party contractor in their network. He was cordial and performed well in the hour I had before work.

Larry helped me set up a claim when my oven stopped working and even went the extra mile to get me a replacement unit. I never thought I'd be getting a new unit and I feel like I hit the jackpot. Thanks Select.

This is the worst company to do business with. Run as fast as you can, all they want is to take your money and then cheat you out of any claim you file. There are many home warranties available to purchase and if you go with this one, you deserve what you get. I have tried to warn you so find another company who will stand behind their product and not cheat you. I spoke with Jermelle and he was not helpful and basically cheated me out of a claim. Wow, what is a home warranty supposed to cover if your refrigerator is not??? This company is a BS company and will never get my business or anyone I know ever again.

This company is by far the worst! My A/C broke this summer, and in order to get any reimbursement above $150, I had to prove regular maintenance records on the HVAC unit. Even though I serviced it myself, that didn't count. Even when I did get my $150 reimbursement, it took over 6 weeks to pay out. Read whatever contract they give you carefully. I truly think this is the worst on the market, don't be fooled by the low prices...

Multiple issues for the house I own. My renters have had several issues and they have all been denied by SH Warranty. Fake and they say they will not cover anything. Now, not am I only out of pocket the 2500 I paid for multiyear service, I am also out a few grand fixing the issues they are supposed to cover. ** this company, they are worthless and do nothing but steal your money. Do not waste yours.

After purchasing two 2-year policies on rental homes, I filed a claim about a malfunctioning washing machine at one property. I was informed I would be contacted by a service company, but after 3-4 days, no communication either from Select or from a service company. I phoned Select and they either had no record of my claim, or they were still searching for a repair company in my area, so my wait continued. A few days later, the tenant informed me that the washing machine was suddenly operational again. However, I was upset with the poor service and lack of care Select demonstrated. I then decided to take my complaint to management, and spoke with a guy by the name of Avi **.

The slab under the house has a drain pipe that got clogged. Water started coming through the floor. It was a real emergency. Select Home had a Sewer and Drain clean company to me on the same day! I was very lucky that it wasn't that bad or it could have destroyed my entire house.

Platinum policy is the way to go for the conscious shopper. On my first year I saved and went with a gold plan but it didn't cover everything in my house and when my heat went out I was lucky it wasn't anything serious. Now I upgraded and since had a free system tune and I feel much more secure in my home. Was a good deal for 49 dollars a month.

The water heater was just repaired by Select Warranty and a company they sent me. On time, clean and a real pro he managed to maneuver in a real time basement room for hours to replace some valves and start it back up. Certainly happy with my experience.

I stick to my opinion after 4 years that SHW is a company I will continue to renew with. Whether it was my central unit, plumbing, electric wiring or appliances they have always kept their promise and repairs were made and done properly.

I called in a claim on a dishwasher and the original vendor was a no show 3 times. The Select Home said that I had to start over with another vendor and I am still waiting for an assignment. It has been 3 days so total over 2 weeks washing dishes. When I ask to talk to a manager or VP at the company and they will not let me thru to anyone... I looked online at the company and they don't list any board members or people in the company. This company is a disappointment and my next steps are BBB and social media. So Stay away from this scam and save your money. They can take your money but not keep their contract agreement!!!

So far I have been waiting 7 days for Select Home Warranty to send out a plumber. I have called repeatedly and they kept saying they were waiting for a contractor to accept the call. Yesterday they finally gave me a plumbers number. This particular plumber said he was not taking the job because Select owed him money. Whatever. I still have no plumber. I am on day 7. No plumber. Worst warranty company ever.

Usually people think I'm just a happy go lucky blonde and always try to take advantage of me. Contractors have done this with my limited understanding of house repair things. My Select Warranty has protected me because they care about me and when my washing machine was rumbling they knew who to hire and send to me.

The speed in which they sent me Teller Services was incredible. They really valued me as a customer and were making calls to me during my repair to make sure the technician who was new to their network did an excellent job. It's been a week and a half and it's still working as new.

95% of the time the technicians in the past 10 years have been on time and a very small fraction has not. The staff is super friendly and good at their job. The continued value grows as my household appliances get older and keep breaking down more and more.

Seriously my Platinum plan in the last 11 days saves me from a frozen house. The boiler stopped running and me and my girlfriend were shivering. It happened at 1 am and I got someone on the phone at 6 am. I was placed in an emergency queue. It took one hour to get a technician to call me and set up an appointment. He came and he threw it back up. Very grateful. Super company!

SCAM SCAM SCAM!!! Stay away!!! I purchased a home warranty from Select Home Warranty when I purchased my home 2 months ago. Saturday 12/2/2017 I came home from work and my A/C unit was not working properly. I placed a claim and was called back on Monday 12/4/2017 by a technician that was sent to review my unit. The A/C technician explained that the A/C compressor valves (internal to the compressor) malfunctioned causing an over-pressurization of my unit causing a line to rupture and leak.

When I signed up I read many reviews online and there were a lot of positives and a couple negative situations. I called them and asked them many questions because I had my concerns. They assured me they have been in business a long time and once my 30 day waiting period was over I could make a claim to see the quality of service or cancel.

I wouldn’t give them a one star if I could. Terrible customer service. Employees promised to call back and did not. I got the runaround for a week before I was finally told what they originally told me the first day they refused to pay for my furnace because I couldn’t provide 3 years maintenance records on my furnace. May I add I lived in my house for less than a year. This is a scam company of course it’s all in the fine print which the guy did not send when I called asking what would be covered and what wouldn’t! Take your money elsewhere they will only rip you off here.

When the dishwasher had muddy water I called and made a claim with the Platinum policy I purchased. Select is pretty on the ball when it comes to sending out exceptional contractors. This company Jerald and Scotts of Fifth really were professional and it was 2 people that came and it took them only about an hour to disassemble and find some food that somehow got lodge inside.

I purchased a home in Feb 2016 and bought the Platinum policy with Select Home Warranty (it is their best policy that covers everything). I filed a claim on the morning of 22 Nov 2017 when the heater stopped working. I called in a work order and Select assigned a company to come out and inspected the unit, they found that a relay and the circuit board for the heating unit had went out. Highs in the low 50s and lows in the 30s, so I requested an emergency work order due to a baby being in the home and there being no heat.

It's been since April since I made a claim. That claim was a really huge disaster for me. The shower pipe broke and was squirting everywhere. I shut the water off manually and called Select and demanded a plumber ASAP. I was pretty upset because it was such a stressful situation. Spoke to a manager and they got me a plumber in 2 hours. I apologized and was just very stressed. They never lost their cool and I totally respect that and now I strongly recommend them to everyone I know.

I added extra pool protection and it has come in handy. Select Platinum Policy cost me $499. My pool has a hot tub attached and the heating unit seized to function. I called up on 8/14 and created a claim which took a good 5 days to get a solid technician out. He had to work on it for 3 days including ordering parts. He did a wonderful job and I was able to have a little more fun use out of the pool.

Sometimes they sent me technicians that were on time and sometimes they were not. I would have to say they were all friendly and all good at the issue. My biggest claim came with a backed up sewer line that popped a pipe. They had an emergency company come out (Roto-Rooter) and they dried the mess and got everything under control.

They are the worse company you can be with. I had a claim it took over 3 months to get someone out to my home to fix the repair. The contractor they sent out could never be reached and say he would be back with the part that has now been 4 plus month. I would not recommend them to nobody. Their services sucks???

It cost me 5 years ago $2000 to have my HVAC that was badly damaged during a storm repaired. It set my family back and ruined a great holiday. I searched up insurance companies but they didn't cover things like this. I then came across a banner online for Select Home Warranty. I called and James answered all my questions. It took me about 2 weeks to agree to a plan and fill out all the paperwork. Right at this time I have filed a claim on a sump pump and a well pump. Both claims were made online and it was quick and easy to deal with. I had a technician call and schedule a appointment in 24 hours. He came and was able to repair both under one deductible and was through and clean. In summary a great experience.

Select Home Warranty did a commendable job with three of my lighting fixtures and it was all under one deductible so the savings was really worth it. I had to pay for a new fixture and they installed and the other 2 were possible to repair. This is treating the customer really greatly and thank you again. This is what I signed up for!

Now that the winter's come I drained my pool and there was a hole on the bottom I did not realize before. My additional Select coverage allowed me to set up a claim. It took 2 weeks to get an experienced pool expert in to recement the area and it came out exceptional.

My wife and I received a Select Home Warranty as a wedding gift. We were thinking this wouldn't be such a great gift but after 2 years I can honestly say it was like giving us a three thousand dollar gift. We decided to renew and for new homeowners recommend this plan.

I had a huge leak in my sprinkler pipe. - Something got stuck inside and the pipe froze and burst. When the temperature went up the water shot up into the air. Huge emergency work. Select was fantastic. They took one hour to file a claim and help me turn off the water line. It took three hours more for one of their professionals to come out. They replaced the pipe and did an amazing job.

As a property manager I already used Select Warranty on 4 properties and make 6 total claims on mainly plumbing and electrical outages. In each case they sent me a technician in 24 to 76 hours. Never once did they give me a bad technician and this allows me to focus on doing my job and not overstressing.

After waiting 3 years and having countless claims filed. I wanted to make sure I was fair with my review. I have had my Swimming Pool water pumper fixed, my Septic tank repaired and the dishwasher (this was a pretty simple job). In each case the parts and labor were costless to me as per my warranty agreement and I had some great insured people come in. I really am impressed with everyone's professionalism.

I was not able to use my bathtub for one month while waiting for my warranty to kick in. When it did the claim I made took 3 more days and a licensed plumber came out and drained out not just the bathtub, but also the bathrooms on the second and third floor as well.

I called Select Home Warranty on Nov 5 to report an outage of the dishwasher. The repair tech came out on Nov 8 and diagnosed the issue. Today is Nov 29 and it is still not repaired. I have talked to 4 supervisors at SHW and all have promised immediate service but none have followed through and everyone has lied. I want to cancel my policies but they are very difficult to deal with. This company is a SHAM!!!

The best experience I have had with Select Home Warranty was when my second refrigerator stopped working. It was a smaller unit and was only about $150. Select was so nice they decided just to give me $100 check to buy another new unit. This covered a third of my yearly contract and that was just one claim! So I am happy.

The pipe through the bathroom is behind the wall going through the bedroom. The job was very extensive and took 3 days. SHW paid for everything and corrected the problem and even help me find a cost effective sheetrock solution. Will recommend them over and over again.

Me and my wife are pleased with Select. We even recommended them to our friends. They have continued to provide upstanding services at a fair price. When my refrigerator leaked they were on the case and within 2 days had a repair person fix it.

Select Home Warranty was able to promise me a quick appointment to repair our problem built in microwave. The steam from the oven made muck and somehow broke down the unit. The technician who came in cleaned out the unit so the grease cleared and the problem went away.

With a large family I have to monitor every dollar we spend. I work full time and so does my husband. It is so frustrating to have to deal with breakdowns and finding contractors. In my 4 experiences during the past year they did A to Z. Calling contractors, making appointments on my days off and always following up. Select has really been worth the yearly cost. It saves this busy mom time to deal with my business.

Select Home Warrant really is committed to making customer satisfaction its priority. Select Home Warranty sent me a contractor that I did not like who tried to tell me my system needed to be replaced when clearly I could tell it just needed a good deep cleaning. I called them and they got in touch with the person who came and demanded he did what was requested and for my trouble not charge a deductible. That is how you treat a customer.

I got SHW for around 2 years now still to date I can’t log in to my account online simply because they don’t have where to register your account online. After repeated calls to their not so bright customer service they told me to email them instead of calling so they can research my issue. Seriously? Research that their website is anemic and trumpy? In the past five years I changed 3 companies for different reasons and learned to read the contract again and again before placing a claim so it won’t get rejected, just people be careful of false advertising.

The electric ceiling fan has a pull chain that just was not working. The polite electrician Select sent told me the unit was old and wasn't worth fixing. Select agreed to install the new one and I could purchase one from my home depot or Lowe's. I did this and I really am glad about this program. The new one is beautiful.

It gets super hot or super cold in my area. SHW has been my warranty company for 10 years. They have had to deal with my entire house heating system and even my air unit on more than one occasion. Each time the supplier that comes in addresses the issue and I just pay my small fee. Keep up the good work.

We've been trying since September 21st to get a broken drier fixed. Multiple emails, multiple claims emails, multiple recorded conversations, no help. Lost wages, lost rent, $499 for a policy that's done nothing, $497 for repairs out of pocket. Happy to provide recordings and multiple email strings.

Total scam. Seller paid for extended home warranty. Electronics on oven broke. Not covered. AC broke. Not covered. I had to pay to replace unit. Dishwasher not operating properly. Soap dispenser won't open and dishes are dirty after a cycle. Not covered. My contract says the dishwasher is covered. Guess they can arbitrarily decide what they feel like covering. I have to buy a new dishwasher. Contract is worthless. Total scam.

I am a real estate agent and have an agreement with Select that helps me close the deal and gives great value to my clients. We have been working together for 5 years and I have got plenty of calls and compliments about their workers from my clients.

Lately my forced air furnace wasn't heating the house and I had to made a claim on site with SHW. The request submitted was online and I got a response the next morning with a contractors information and was told to call. I called and made an appointment for same day after I explained the problem. It turned out to be something silly and he got it pumping heat again in no time.

The most recent purchase order I have made with Select has to be the best of the few I have made. HVAC was rusted and wouldn't go on. They sent in two different companies to repair the damage and to clean out the unit properly and to ensure it would not happen again for a long time! This is what I call a great warranty provider.

I am very satisfied with my service contract with Select Warranty. I had in 2017 a double air conditioner unit have a failure. The total damage cost $3000. I pay my policy on time and they came out and repaired the fault and then gave me a cleaning. Saved me BIG!

Select Home Warranty sales representative never mentioned they want service records in order to do service, I paid for 5 years and now after 9 months we had issue with our heating system. They declined to pay unless we provide them all previous service records done. We bought the house 5 years ago and had HMS but we never faced any issues and have no records, I switched to SHW because it was cheaper. I advise people to think twice before signing with this company.

The pump on my well died on Labor Day weekend. I thought it would have taken additional time to get a hold of someone to help me. The crew was there and available to take my claim and have an appointment for me later in the day with Speed Plus Plumbing. They diagnosed a dead pump and were able to order me a new one at Select Home Warranty's cost. Exceptional experience.

Please do not get this company cuz this company is scam and they will not provide the promise as they will give you. My dryer got defected. They didn't fix it for me. My dryer is over 1400. Usually they supposed to fix it or replace it. They offer me $100. It's nonsense. The promise was all my Appliance has been covered. Either they will fix it or if it's not fixable they will replace it so please be aware. Do not go this company.

I had on occasion made repair requests with my policy. In the two out cases over 3 years I did the numbers and it does save me money. Select paid for the repair of my roof leak alone and that normally costs several hundred dollars in my area. My dryer jam I estimate would have cost me around $100. So I am looking at a few hundred dollar savings.

This whole process began when my dishwasher stopped pushing water through and I just heard the machine going on and on and on. My policy (platinum plan) covered this and I made a quick claim online and the specialist who came had to replace the hose which got damaged. It is a good thing it didn't start leaking and flood my expensive kitchen.

I have had two service calls in the last year with Select Home Warranty - one for the water heater and one for the air conditioner system. In both situations the provider sent was friendly and fast in resolving the thing at hand. Since I received great service from my warranty plan I will renew in the future.

The CS department at Select Home's claims extension was really efficient in making sure my pool had a company come out and do basic drain cleaning so that the vac kept working properly. The preventative services helped and was done on my schedule.

10.28.17 - reported a water leak after waiting 4 hours to speak with a rep. 11.1.17 - plumber came and assessed leak; said should be covered by warranty since it was a quick fix. 11.6.17 - call from plumber that I needed to call home warranty company because they did not approve the cost of labor - only the part. Between 11.6.17 and 11.10.17 - spoke to several customer service reps who were unable and/or unwilling to help me. Kept giving me scripted responses that "installation" isn't covered therefore the labor and repair of my leak wasn't covered. Asked for supervisors and managers and play round and round of phone tag to try to get $187 worth of labor included.

I purchased a 4 home warranties with Select Home Warranty in May 2017. I added another rental property in August 2017 with a total of 5 contracts with them. In October of 2017 my clothes dryer stopped heating at my primary residence. I called to submit a claim. I was given a claim number and the name of a contractor who came to my home two days later but very late. While waiting for the contractor I decided to call to see if he was running late. Much to no avail, no answer. I called 8 times. Never to get an answer. Needless to say after many phone calls, I felt I should call and make SHW aware of the situation. No assistance was given!!! The contractor left with dryer not repaired and told me parts would need to be ordered and he would call me when they came in.

They keep giving me reasons to come back. Out of the 12 years I have had 9 problems. They range from Pipe burst, roof leak, dish cleaner and washer. I had absolutely great experiences and contractors sent to me over and over again and all have been fantastic. Keep it up and I will keep renewing!

So angry when my one year old central splitter unit stopped functioning. My warranty with Select was only 25 days to the date of sale. They told me that 30 days is what needs to be waited, but they would set me up in the system so on the 30th day they were gonna send me a repairmen. On the maturity of my contract they kept the promise. My motor died and no real explanation why it did that. It took a day to order a new one and install it. Immediate value in my situation.

My hot water heater leaked and broke twice under my platinum plan. The second time the manager Harold called me and I told him I don't want to have this keep happening. Harold told me he would send out a specialist to investigate the unit. The service representative came out and deemed it would be better to get an entire brand new unit. Select made an agreement with me for $250 deductible on a new unit and I agreed. My new unit has been installed for 2 months now and it is an A+ in my book.

Do NOT BUY THEIR WARRANTY. Every time I file claim, they turn it down or I have to follow up after a month of not hearing from them. Then they question why I’m filing so many claims. I’ve filed 4. Then they tell me I’m responsible for calling the repair people. I don’t even know who they are referring it to.

Select has sent out 4 contractors so far to my house taking care of my claims. I found them to be completely competent in resolving my claims and because of this I encourage others to have a home warranty as well. I would particularly say on my heating problem that I was really treated with respect and the way a customer should be treated.

The washer and dryer combo were giving me a real problem. The servicer contacted me right away and we made an appointment. The service man called me to change time because he told me he had an emergency at home. It was disappointing and made it up to me by charging me a lesser deductible fee. He understood what was wrong with the washer and dryer and were done in an hour. Highly recommend them.

When I called in I got an appointment really quickly. Again and again the contractor has been a real pro. He made me feel comfortable and was clean and accurate. With Select I have never had a bad experience. As a gift for a friend we got them a policy. That is how much we like the service.

Impressed with how professional they are run and quick they responded to me with a company. Every issue was made clear and they met my expectations. Select Home Warranty really was an easy policy company. My appliances list: Dish Washer, Washing Machine.

I have to say I always, always feel good because all of my Select Home Warranty claims have been done so professionally and in record breaking time. I will tell my friends now that you are reliable. Thanks!

I am a long term Platinum Care user. The repairs they have done so far for me have been with my roof which was not up to my standard so they sent another roofer who did an unbelievable job 10 years ago, we all had various appliances repaired and particularly my stove replaced free of charge. Very reputable and happy with their service.

I noticed that when I moved into my house there was soft running water coming through the dishwasher. My property came with the warranty and I called claims up and made one. Partricia was really helpful and helped me turn off the water temporarily. It took till the next morning for a professional appliance repair company to come and they changed the plastic hose.

I purchased Select Home Warranty based on online reviews. They are consistently rated in the top 10. However, my experience does not reflect a top 10 provider and others should know about it before they make their selection. I have 2 policies, 1 for my residence and 1 for my rental property. On Oct 16, 2017 I filed a claim for my dishwasher not draining completely at my residence. On the 18th, Select informed me that the technicians in my area were backed up for more than 2 weeks and they offered me:

A contractor called me about my claim and before his arrival made sure that I was available. When they came in he was cordial and wasn't much for talk, but went through my fridge and fixed it as quickly as possible. It took him about 25 minutes to get the temperature settings working again, thanked me for his business and was on his way. I was very happy with the pleasant and quick experience. I did send a thank you email to Select for handing this for me.

My experiences with Select Home Warranty have never been bad. They have always been knowledgeable of what problems come up and making an appt for repairs was quick and simple. The service reps are also really friendly and quick at setting services calls. I love the program and what they offer me.

The water softener in my house went out. Very grateful I have been a member of SHW. I did not have to research companies or replacement parts. They handled everything and paid the contractor. It made the whole situation much more tolerable and a lot less stressful.

I had to have my plumbing cleaned out. I have never done it before and SHW made an appointment for me with a local plumber. They called to tell me they were on their way and they found the problem and were able to fix the pipe without making a major hole in the sheetrock.

I submitted a claim on Oct. 18th for garage door repair. They were to contact me by Oct. 20th. No response. Called them on Oct. 25th. They stated their manager said that my claim was not covered under my policy. Their manager apparently can diagnose the problem without a certified technician. He must have a crystal ball. They had no intention of paying this claim from the beginning. Asked to speak to a manager twice, set (2) different appointments, no reply. It's now the 6th of Nov. This company is a rip off. Don't do business with them!

I am not entirely sure why my insurance doesn't cover more things but it's heartfelt that someone does. I have had this policy for 4 years and my stuff doesn't break often. So for me it seems that I don't get the best return but from the 2 experiences I have had I feel secure knowing if and when something big happens they will be there.