Select Home Warranty Reviews

Having a house is not as simple as an apartment. I learned this when I bought my new house. Every appliance broke in a matter of a 3 month time. That is why I searched out a home warranty company. I waited on some of the appliances 30 days so I could make a claim and Select came in and fixed them. Saved me a ton of money doing this.

We needed our garbage disposal fixed. It stopped working during a big birthday party we made in my house for my brother. When I called Select they were very thorough in diagnosing the problem through the phone. They said they would call one of their contractors and have him out in 2 days. When he came he checked out the disposal and had to do a thorough cleaning and voila it was working again. Thank you!

The HVAC professional called me to make a visit. I was called again before he came from leaving his shop. On arrival he was very personable and arrived clean and in uniform. He analyzed my thermostat and fixed the fault. This experience was ample.

I have had an authorization pending approval by the claims department for nearly 3 weeks. When I call for the status the representative offers no useful information and claims that they cannot connect me with the authorization dept. When I ask to speak with a supervisor I am placed on hold and after about 10 minutes the call hangs up. This has happened about 4 times already and I still have no resolution.

I am a Realtor and use to offer and select Select Home Warranty, but I keep getting calls from my clients that the warranty is not covering anything. I even called for one client and the customer service agent was insulting to me questioning my education. I have never experienced anything like this before. They would not review it and stated the determination was final. They stated that the next service call fee of $60 would be waived but the item would not be covered. WTH? That is the whole purpose of the policy. Now another client is having the same issue and their claim is not being accepted. I WILL NEVER USE THIS COMPANY AGAIN!

Select is the most efficient company I have ever worked with. They seem to have a really good contractors network and I am very pleased that when my Dryer busted down they took a total of 3 days to come in, order new parts and install them. It was a $2000 dryer, top of the line so this saved me.

Very displeased with the charlatan home warranty company. I called Select after being a member for 2 a month. I had a small leak in the ceiling and I called a company (SHW) that touts they are there for your "big issue problems." So I called them and the first technician (plumbing co) My Green Workhorse, this company would not acknowledge that SHW sent them the job even though on 8/24 they emailed me the company accepted the job. I called and called, no response then when I received an answer the female who was less than terrible said to me she was not equipped to receive emails. Have the company fax it. The company and Green Workhorse sent me on a runaround, this is now 3 weeks into the issue.

The negative reviews on this site have been blocked by Select Home Warranty so I'm sure you will never see this. But if you do, just know this is the worst company you'll ever deal with. First they will try everything to find a way to not pay your claim. Then they will blame you and not return calls or answer emails. The contractors they hire are the worst probably because no one wants to deal with them. I have been without an air conditioner or heater for over 2 weeks. I've probably called them 25 times to try and get answers. All I get is the runaround. I wish I could give them a negative rating!

The dryer had a strange smell coming from it 4 days ago. One of my shirts got stuck in the machine and I could not get it out. When I called Select Warranty I expected them to tell me it's my own fault and it's not covered, they did not say this and were very kind. They had an appliance company to me within 3 days and he was able to remove the shirt and diagnose if any damage occurred. He said I was lucky because the motor and whatever else he called it were fine.

The claim I filed was for my Air Conditioning unit. They sent out a pretty good company to my home. They changed some setting and replaced a faulty wire. They were clean and pleasant. I have only done this claim so far so I am hoping this service continues.

From the moment I made the service request to the second they left my door they treated my job with the personal touch and never made anything difficult. The contractor was efficient in explaining all the problems and what he would fix as well as what is actually covered. I am never in touch with Select except for my yearly renewals and my initial service request was with a contractor who was very responsive.

Select Home Warranty Co is great to have a contract with. With my costs soaring yearly on repairs, SHW gave me good return value. Select recently helped me get my stove top fixed. It was very helpful in repairing and replacing some of my home appliances and even my house central units fan. Green Acreage was a wonderful contractor to deal with when I had an electric wiring burn out. So yes, I would recommend Select.

Select Home Warranty is the worst home warranty company I have used. I called to make a claim for plumbing problems & was told I would receive an email the next day with contractor information. After I called & complained then I was contacted by a contractor 3 days later. The contractor did not fix the problem & after calling Select Hope Warranty the Rep lied & said a new claim was submitted & I will be contacted by email. 3 days later. I called & was told no new claim was done. I was furious & I was told to wait to get the claim approved. My toilet was moving when you touch it. It was not moving before the plumber Mr Do All Maintenance fixed it.

We have had a home warranty for 3 years now with Select on our 3 bedroom high rise apartment. We mainly purchased this to cover out stove, washer/dryer and other household appliances. Other things like plumbing and roof are covered by our building fees. Nevertheless in that 2 years we had an issue with the flames on the cooktop not working and our second fridge in the basement stopping to work. In both cases Select hired a very professional man. He came on time and was clear in explaining the problem and fixing it. This is the type of service I was hoping to get and you deliver.

I just opened a new contract with this company, because of my heat pump. It has been dysfunctional for a while now (2015). But it still always did the job. It was risky though and I cannot afford a replacement. I found an ad for Select Home Warranty 8 months ago and signed up in case it completely bombed out. Well--it did 4 weeks ago. I called Select and they had a tech come in and he found it to be in dire need of replacement. Me and Select went back and forth on replacement and costs and in the end agreed to pay 70% toward a new unit that I decide up to $1000. This was perfect and now I have a great new heat pump.

If I could give a negative star I would. This has got to be the worst home warranty company ever. It really doesn't pay to save a buck. That is mainly the only reason why I chose this company but again, they are the worst. They do not return calls. If you do not stay on top of them, your claim will go to the way side. I had to report my claim 3 times and then still call them to tell them I have not been contacted. I have given them so many chances. I am mainly posting this because, I called them again two days ago to advise I haven't been contacted. They said they would send the name of a plumber to me and to date, I still have not received any information. Do not believe any of the positive reviews because I'm quite sure they are either employees of the company or the people have not had a claim with them.

We had an issue with our washing machine. The agitator was not turning and was making a terrible humming noise. We called SHW and they had a contractor from their network out to us in about 3 hours on a Friday morning. A new agitator was need and it took until Tuesday to get it installed, because they didn't have it in stock. Wish they had it in stock because it was a real pain to deal with all that laundry but other than this issue the job itself was done exceptionally well.

I am glad so much that I purchased this warranty plan (called Platinum Care). I have even recommended my friends and relatives to it. The contractors that have been sent to me have been really good and always fix the issue. My Mom also uses them and had a good claim when they resolved her problem as well. A+ company in my book.

The contractor phoned me before he arrived to make sure I was there. She was very prompt with the service call I made. When he came he figured out why my Ice Machine in the freezer stopped working and I did not realize the temperature controls were not accurate. He ordered a replacement part which took another day and when he came back installed the part and since then I have had no problems at all with it.

I am so happy that SHW got my back. A broken pipe in my first floor bathroom went out and I wasn't able to use the toilet. My warranty care plan covered this and a technician was sent to my home. He found a bigger problem with an additional pipe and put in a total request with Select to repair it. They approved and he fixed a few different connecting pipes. The total cost for me was $60 plus my monthly fee of $39.95.

I called in for a leaking heating unit and it took 3 days to schedule an appointment. It was May so the weather was up and down and had its chilly points. Karl's Appliances came on the third day in the morning. He diagnosed that one of the chips on the board completely fried from moisture of some sort. He made a temporary repair and had to order another board. It took 2 days and then the board and Karl came back. He apologized for the length of delay and told me that the part was very hard to find. Before he left he tested the heating system and showed me everything was working well. Overall I was happy with the end result.

I am a new customer to Select HOME warranty. I have never had any insurance like this before on my apartment so I gave this a try. So far the service has been Amazing! The only issue had was how long it took for a service person to come and fix my stove. An entire week was really too long, but in the end it was repaired.

SHW Contractor sent: Mario's Plumbers Services. The furnace we have from 1985 lasted a while for us, but finally went kaputt. It exhibited a leak for quite some time that I was not aware of. It affected some wiring that stopped working. My first call to Select was fast and responsive. Mario's Plumbers came in within 2 days and assessed the damages and stopped the leak and changed the wires. This was a painless experience and I am happy with this contractor.

My condenser fan died and they had a tech come out after 2 days. He then had to order a new one and that took another 2 days until he installed it. Not entirely sure why the part was so hard to get but glad everything is complete. The new fan seems to be really efficient in spreading the air around.

SHW Thank you again for fixing my washing machine the same day I called. I never expected such fast service in all my life and you delivered! I have only had my warranty for 3 months and this makes me feel very secure on my future breakdowns in my home.

In the recent I had my first claim made with Select Home Warranty. I found it to be a smooth and easy process that was efficient and smooth. I received a telephone call in less than an hour and it was very welcomed. The technical lady that came for my dishwasher was very professional and did the job quickly. It has been a week now and still running and cleaning.

The policy stated that it covered garage doors and openers. Had to call a repair guy for an after hours repair to open my garage door. Needed new springs and a new door opener. I agreed to pay for the springs (wear item) however, they would not pay for the door opener that I had to have installed to get my door working.

Super Company! Will continue to renew with them for our needs. MY claim was for a microwave oven that died and they had no issue buying me a brand new one! This one works way better than the other one ever did so I am incredibly happy!

My claim started in February of 2017 when my home A/C stopped working and SHW still has not settled my claim. My claim was denied because I did not have proof of three years of maintenance on the A/C, even though I had only lived in the home for a year. SHW said they would only pay $150 instead of the $2300.00 I had to pay to have it fixed. After many one sided conversations with SHW I gave in and agreed to the token payment. That was in April of 2017 when I had to return a signed document agreeing to the $150 payment. I am still waiting. I have contacted SHW a few times but I have gotten no response.

Even after they fixed the problem the dryer still broke down. When I called to complain they told me they would have another technician come down and I would not be charged another deductible. It turned out the first contractor did something wrong and it was fixed on the spot. Not happy there was an issue in the first job, but was very happy Select Home Warranty did the right thing by me.

Select Home Warranty has proven to be one of the most reliable and dependable companies I have worked with. I have been a loyal customer for 8 years. 95% of the time the contractors sent to me have been incredible and the other 5% Select has gotten involved and sent me a new contractor within a day and never charged me a secondary fee in these cases.

As this being my first home I felt a platinum care SHW plan would put my mind at ease. The electric and appliance things that I couldn't fix myself could be repaired by them. They actually agreed too, that in some cases if I could repair it myself they would pay for the part and I could install it.

The contractor sent to us was very friendly and took the time to explain my fan troubles. He came in 2 days and what was the issue was hair and dust made the motor overheat. Since I made the service request online I received a call a few days after the repair confirming all the work was done to my satisfaction. I like the time they took to make sure I was satisfied.

When I purchased a 4 year home warranty I did a lot of research. I was on the fence if I should do it or not considering the yearly fee and deductible. I made a claim last month for heat problems. My Central Heat unit died a month back and I had a bad feeling about it. Luckily SHW was really sweet about the whole ordeal. In the end they replaced the entire unit. It took about two days to get approval which felt very long but luckily it hasn't been so cold. The unit cost at least ten grand so this was very fortunate for them being able to repair it so reality.

Please be advised that this company is a scam. They have rep working for them that are rude with attitudes. We ended our business with them, after having to open claims and one was from like July, they didn't have a contractor that wanted to work with them. They lie to get you started with them and then make you add all types of other services just to have basic coverage. The "Roof" free add on is a lie, in our area (Louisiana) we were told contractors are few to none, so I questioned why let us purchase your warranty. Run, run fast and save your money and time. If I could give them no stars I would.

So here is how my interaction with Select went down. I placed a claim with the online form. I received a callback 30 minutes later to confirm the claim and to set an appointment with Smith Shop Repairer. Smith's Repair Shop handled my service repair request. Smith himself came and was very detail oriented. He outlined everything for me in simple English and fixed the problem within 3 hours. He cleaned the oil gunk off the floor and left. It was a really great experience.

I paid for a 3 year plan in advance, which was close to a $1,000.00. Since then I made 2 claims. My A/C quit working, a technician showed up promptly, it ended up being the circuit board. Select Home Warranty calls me and wants maintenance records for my A/C and for me to pay for the work and submit the receipt with my maintenance records for reimbursement. 4 mos later still no check!!! Called for ceiling fan, SHW tells me they will give me $125 to replace it, buy a fan and submit receipt for reimbursement. Still no check... I have called repeatedly!!! Not resolved!! So, I call to cancel and get at least a 2 year refund. Now they are avoiding me, won't return calls. What a JOKE!!!

I made a call about a faulty shower unit. Select Home contacted a plumber within my area by the name of Gerlad. He came in with muddy feet and then noticed this and apologized and quickly cleaned the mess. Then he went into the bathroom and surveyed the problem. He told me it needed a new connector pipe or something like that and that he would replace it the next day. He came back and this time took off his shoes. He was very quick and very kind. I am happy with my experience here.

Our last experience with The Select Home Company was better than expected. The slab under the house was leaking for a couple months so I decided to order a home warranty and wait it out. After a month I made a claim and a Aarons Plumbing Co came in and fixed some rotted wood and a pipe. It cost a bit extra as the wood wasn't covered, but for $200 I know this was very cheap.

My kitchen appliances are all on the older side. This is why I purchased a Select Warranty. I have had the Select service for 3 years now and I pay them monthly. I made three claims so far in my time with the company and I have no real complaints. Whenever I call to make a claim on something breaking they always find the right technician to come and get the problem under control. This has been very good for me and my family. I have recommended this company to my sister and she has had the same pleasant experience.

Great - That's how I would explain how my claim went down at Select. The last contractor under my warranty handled everything really professionally and was very responsive. Setting up the request was quick and pain free. I came into the plan with low expectations because of my past experiences with these type of companies. The contractor called me back and set up the appointment. Select definitely exceeded my expectations. I am sticking with them.

Submitting the repair online claim was so simple. I filled in my basic information, name account, what have you and I received a phone call back in 6 hours. Select found the right service repair company to handle my case and she always was sympathetic to my problem. Two days later Bob from Selects network came and took care of my dryer spinning uncontrollably. What a friendly experience.

Make a scheduled appointment was super easy and fast. The contractor B&A Appliances knew their stuff and was very courteous on his visit. He took account of all my problems and reviewed my heater problems and fixed the problem. In 24 hours it stopped blowing air. I called up and he came back and repaired it again. Now everything seems to be in order.

I wish to express my good vibes about Select Home Warranty. Usually I don't comment online but select reached out to me to follow up on service. They have been nothing but professional and helpful. My last contractor under my warranty handled everything really professionally and was very responsive. Setting up the request was quick and pain free. The contractor called me back and set up the appointment.

When I recollect about my experience I must say me and my wife were very pleased. They came in the early morning and had the repairs done by mid afternoon. The vendor was clean and precise with his job and the repair went smoothly and is still in good shape after almost a year.

I had a good experience with SHW. Has been better than expected! I switched over to Select because of a bad experience I had with another company. When I first signed up with select they assured me the experience would be a better one. Select Home Warranty kept their promise. Usually with contractors I must do it on their schedule and with Select they make sure that it's on my schedule which is a breath of fresh air. One of my claims only took 24 hours to get a rep out. Great experience.

I had the great experience of dealing with 3 contractors over a period of 3 years to fix various issues in my house. Each one took the time to tell me what was happening step by step. This certainly made the value of having this product worthwhile for me.

Last time I worked with Select Warranty I had a contractor in my house to service my HVAC. It was a very hot night and we were very stressed out by the fact that the air would not go on. We call in Select and the reps were great. They made me feel like I was important and my issue would be handled on time. Jim from J&R HVAC was great. He answered all my questions and was very sweet with me. I could not be happier to have this home warranty. It worked when I needed it most.

It has been 4 years now with Select Home Warranty and each time I have called to deal with them it was a comfortable call. I have had some small claims and some big ones and they always come through to my satisfaction. Staff is always friendly and knowledgeable of whats going on.

The last claim I made was having a plumber clean out the drain. The plumber was quick to realize the issue and fix it. It was a fast and simple job and the technician did it pretty quickly. I am very please with the results.

The contractor came quickly after I scheduled a visit time and he understood the part that was defective. It took a few days to fix the cooktop. The contractor was clean and neat and great at what he did.

I contacted Select Home Warranty through the toll free number on the weekend. The contractor contacted us during the weekend and made an appointment to come see the problem. He saw that it was a simple problem with my heating system and he got it back on and left to his next appointment. We have had Select since we bought our home 5 years ago. Thank you.

My fridge is a piece of junk. From the moment I got it I constantly had issues with it not cooling properly or evenly. The motor finally broke and I call claims and the service technician was really quick to get my repair claim completed.

My Washing machine was recently fixed. I called on Friday so I had to wait till the weekend was over and on Monday a repairman came to my home. He was knowledgeable and friendly and it took about an hour to complete.

I switched recently into Select Home Warranty and had one of the worst experiences. They will keep delaying the claim and every time I will call they will promise to respond within 24 hours but that never happens. And when I will call to check back they will say that, "No one made notes, so please give us another 24 hours." This 24 hour response time never works for Select Home Warranty. Will never recommend this home warranty company.

The cooktop started to trouble me when I was getting the breakfast ready for the kids. My husband caught hold of the Select's Claims department and made the call. Since it was morning the technician arrived the very same day and repaired the cooktop. I really appreciate the speed of response. Thank you Select.

I have an expensive microwave because it is also a convection oven and has the vent system for the range below it. It costs $1250 and is five years old and the only thing wrong with it is a stuck heating element. By the terms of my contract they are suppose to send out a repairmen and spend up to $500 to repair or replace it. Instead they refuse to send someone out and said it's not worth fixing. They offered me $95 only if I replace it and nothing to fix it.

It is amazing to me how this company can have rating over 1 star. I purchased 3 policies and paid in full. There have been 4 claims. They have either denied or tried to negotiate each and every claim in half!! I have roof coverage: They sent me a contractor that told me he could not work on the roof for 4 months. SHW said to get my own roofer (a pain in the A), I did and paid them to do the work $650. SHW told me that they would pay me $300. Ripoff! I have microwave coverage and have a $350 built-in unit. They told me that they would not send out appliance repair but give me $75! Ripoff! I have a Viking refrigerator coverage and the icemaker was not working. They said that I did not have icemaker coverage! $550 out of pocket. Icemakers are separate appliances so another ripoff. I would highly recommend NOT buying a policy from this company. In their eyes everything is a non-covered item.

The recommendation for the Select Home Warranty was made by my school friend almost two years ago. I can see a stark contrast in my life before and after Select. I owe all this change to my childhood pal and to Select for making it happen. Great first claim response.

It's just amazing how many representatives (11) one has to speak with about what you're told they cover only to find out you were LIED TO. Not to mention they are the most RUDE PEOPLE I've ever spoke with. There is nothing consistent with SELECT HOME WARRANTY. Employees refusing to provide proper identification so they can be identified when needed.

The contract is all lies. They tell you what is covered and Snapchat work. They don't have contractor people to work with them. Watch and if you can record what they say. Recorded all the conversation. Watch out. They try not to refund the money.

I was told they would send someone to my home for a repair to a outside spigot. I turned the repair in the middle of September and here it is almost the middle of October and have had no one contact me about the repair. This a company all they are going to do is take your money and never send anyone to your home! DO NOT TRUST THIS COMPANY. THEY ARE OUT FOR THEMSELVES!!! I had trouble even getting proof I purchased a warranty from them and it took 3 week to receive a email showing I purchased a warranty from them!!! Now since they haven't sent someone to my home to fix my plumbing issue I want my money back!!! They want to prorate it! Well how do you prorate a service they are suppose to provide when they didn't provide the service they said they would!!!

This company needs to be shut down, or at very least investigated for shady business practices. Once you have paid the money for warranty coverage, hang on to your hat! They will stall, hang up, keep you on terminal hold, give you incorrect phone numbers and in short, do ANYTHING to keep from fulfilling their end of a business contract. I have had a nightmare getting reimbursed (in part) for a air conditioner compressor. I have spent countless hours on hold and been hung up on more times than I can count. PLEASE do not waste your time or money with this business. Needless to say, my contract will NOT be renewed this year.

Called 3 time for different problems. I was never contacted by techs. Spent my own money. Called to cancel. They told me they would reimburse me $200.00. I told them to shove it. I spent $10,000.00 out of my pocket. I'm a disabled Veteran with a limited income. I would not waste my money on this company.

Select Home Warranty customer service rep was nice and professional. However the third party technicians they work with were very unprofessional and unreliable. I contacted Select Home Warranty regarding my A/C unit twice. The first company they assign my claim to didn't even contact me, I had to contact them and then the tech didn't showed up on the agree date and time, I had to contact him to find out what happened and reschedule. Long story short, it took a few tries to get him to actually show up, Only to determine that all I needed was a new thermostat and told me to go buy one, since he had no more with him. He charge me the call fee and left. As you can imagine the new thermostat did not fix the problem. I contacted Select Home Warranty a second time to open a new claim and requested to please NOT be sent the same company.

The septic system is not easily owned by the people in the family but everybody is first to complain if something goes wrong. I make it a point to keep a monitoring check and call the Select team person if something is problematic. The technician on his last visit replaced a few rusty pipes and did some adjustments to keep the Septic system function smoothly. Thanks Select Home Warranty for supporting the preventive drive.

Everyone has been so sweet and helpful when I made my claim for a roof leak. It's a flat roof and when we had really heavy rain I had a pool of water in my bedroom. I was really stressed, but claims told me not to worry and had a roof specialist at my house the next morning! Thank you!

My additional AC unit is installed in the study. When it broke down I looked at the home warranty contract and was relieved to find that it was covered. The blower fan motor had burnt down and the visiting service technician recommended a replacement. Thanks are due to Select Home Warranty which approved the same and the motor was delivered the next day.

I submitted a claim in September prior to Labor Day 2017. Today's date is 30 September. To date, Select has yet to service my claim. They are a fraud front company. The first "contractor" they assigned was an unlicensed laborer. As was the second. It's now the end of the month and still... Nothing. Select will do whatever they can to avoid servicing claims. It is in your best interest to pay a little more and buy a home warranty from a real company.

I had a good conversation with the salesperson regarding the Select Home Warranty. I had a microwave breakdown where I had to spend $300 on its repair. A colleague who had a similar breakdown had spent $45 on service and including its parts. I have now taken the Select Home warranty for one year.

I got some early warning signs from my septic system and informed the Select Home Warranty office. They agreed to get it checked. Despite a three day gap in the arrival of the technician his visit was worth it. He not only discovered the flaw but also removed it. I am happy with the results.

I faced an electrical shut down in a part of my home one morning. The fuse also blew off on replacement. This prompted me to lodge a complaint with the claims department. The electrician found an internal short circuit and cleared it to restore the power supply. The Platinum care plan worked well.

Something got stuck in the garbage disposal and the stink was bad. Got the Claims department to treat it as an emergency and they sent the technician on the next day. It took him 4 hours to get to the stuck bag but the stink was gone immediately after. Fresh air finally once again. Thanks Select.

I was trying to find the right home service company, when I came across the salesperson of this home warranty company. Of all the good points that he described about the services, I was most impressed with the expertise of the technicians and the response time. I verified that through the reviews and it did not take much time for me to finalize this company for home service.

I cherish my stand alone freezer and I was pretty upset when it stopped cooling. Thanks to Home Service, it was repaired and put back into working mode within a day. The service technician not only diagnosed the fault correctly but also repaired it in a short time.

I like the retro look and that is why I have some classic ceiling fans in most of the rooms. One of them suddenly slowed down and I had no idea as to what had happened. The Home Service electrician came in the afternoon of the next day. Luckily for me it was only a condenser failure and was replaced. The charges for the service fee and condenser were $50 only. Thanks to Home Warranty for providing the genuine service.

I requested service for a clothes washer. When spoke with company rep they said would get back to me within 48 hours with repair company. I waited 72 hours and called back to be told they were still working on finding a company. A company was finally assigned only when calling them to find out when could come out. They told me did not service my area. The second company they assigned it to was no longer doing business with. The third company did not come on day they said would be here and gave me excused for why did not and why had not returned my numerous calls. I gave them 3 dates I could meet them at my house and none worked for them. I called several times after that with no response. I finally found a local repairman in my area; after waiting 6+ weeks for Select to get someone to repair clothes washer, which was 6-10 years old that had part-time retired owners before I bought the house almost a year ago.

I paid over $1,600 for 5-year policy (plus a bonus of another 12 months - So, I was expecting 6 years policy coverage). 31 months into it, I was trying to file a claim, all of a sudden I was told that for whatever reason, they don't have a service in my area anymore and they have to cancel my policy. They refunded my check in the amount of $173. What?!?! 31 months out of 60 months (5 years) is about half and my refund check isn't even close. They said it's in the contract where when I purchased it, the monthly cost is $27.08 (discount). But if it's canceled, it'll be counted as $41.67 per month. It doesn't matter who cancel it. As long as it's canceled, this is the policy.

My garbage disposal had got stuck. The technician on call had to struggle for 4 hours to get it working again. Tough call but carried out well. The garbage disposal is now working smoothly. Having a home warranty really came in handy and support was very kind on the phone.

On a day when it was raining heavily I noticed water mark at the corner of the ceiling of the bedroom. I observed it closely in the broad daylight and the roof leak was confirmed. I rang up claims department and told them of the status. The masonry expert was there the very next day. He first cleaned the roof area above the patch and applied the sealant to plug the leak and then placed the tile back in position. The leakage patch started reducing and the wetness was gone in 10 days leaving only a soiled look. The home warranty team got a paint touch up done at no extra cost. All I paid was $60 for the masonry expert fee.

I paid a fee of $45 for the technician and for the central heating system that I got repaired under my home warranty contract very recently. A similar repair from the outside market almost a year back had cost me $800. I consider it a saving of just that.

This company is a joke and should be investigated for fraud. Please make sure that you read every paragraph of the terms and conditions of the contract and do not listen to their sales pitch as it does not represent what they really cover and will pay for. I bought this warranty when I purchased my house in October 2016 and paid $500 for the platinum service and then paid another $200 for an additional year.

It has been over a month since my washer started leaking water. After a dozen or more calls and promises, Select Home Warranty can't find me a service worker. Their message as I quote, "I am sorry to inform you that we cannot help you with the repair on your clothes." My reviews. One customer service agent was nice. The others hung up on me or never followed up in the three weeks. 2nd Constantly going over my clause and stating it's not their fault and it states. But it states if the repairman is busy Select Home Warranty did their share and isn't at fault. In this case, they can't find any contractor. 3 Hanging up on me when I call or asking me to find my own repairman.

We pick the water for the house from the well with the help of the well pump. We hurriedly called the claims department to get the pump back in operation. Sensing the emergency the technician was sent on an urgent basis. The wiring to the pump had short circuited and was replaced. Soon the pump was running as if nothing had happened. Thank you for the speedy response and repair.

We had an unsuccessful claim with SELECT HOME WARRANTY (SHW). When the compressor in our 4-ton AC unit went out, we filed a claim with SHW. They responded by continuous delays imposing "allow 24 to 48 hours for our response". We were forced to find our own contractor to return to fully operational the AC system for our home (the house is a vacation home for transient lodging). They approved our contractor to evaluate but after eight days of delay they restated that they will send their contractor to evaluate. Their technician never called or came to our property. After two weeks dealing with Select Home Warranty we were forced to proceed with the repairs on our own cost. We asked to be reimbursed for part of our expense.

I was a customer with this company for years and every time I have submitted a claim they give me the runaround and I pay the 45 deductible and they don't fix anything. Their technicians are incompetent and they do not even speak kindly about the company. Do not use them to protect your home items.

Suddenly there was a deluge of disposable crockery in the home. The reason for this build up was the dishwasher was not working. We called Select Home Warranty about or warrant claims office. I had to get the ball rolling. The technician found and fixed the fault. A part had to be replaced and luckily the technician was carrying a spare.

I had three breakdowns in the last year and this year I had none. Still I bought another year from Select Home Warranty as I feel that I am in safe hands and the previous year they did not let me down. I hope they help me retain my confidence with my home appliances.

I had suffered for a full one year with another company. They were very slow to respond and had very limited technicians available. I had to wait and follow up to get the technician out to my home and then do an unsatisfactory job. I recently switched to this home warranty company and I am finding everything up to the mark. The service is very prompt and there is a battery of trained technicians available. I must say it has been a very good change!

My AC broke down and they sent a contractor. He said it needed a new coil which I had to purchase. One week later it broke down again. After numerous texts to get him out there and him promising to be there and never showed or texted, we told SHW to get someone else. They chose someone over an hour away (and took several days doing it) which meant I had to pay another service fee of $75 if I wanted them out there. I was desperate with it being in the high 90's and no AC so I paid it. As it turns out, I was told that the first guy put the coil in wrong and ruined the whole AC unit, requiring us to get a whole new one. I got this verified by another licensed tech to make sure. SHW said it was my problem and I had to resolve it with that guy. As it turns out, the guy they sent out is not licensed, which explains a lot... but apparently it's still my problem.

I had taken the home warranty at $33.33 per month and had got some of the equipment covered. In the last six months I experienced two breakdowns and got a feel of the service provided by the plan I ordered. I have now decided to go in for the annual plan with the coverage for all of my things.

When we shifted to our new home in the city, we made it a point to go in for a home warranty. After scouting for the right service provider, we finally chose on this one. The "platinum care plan" has been adopted by quite a few households. We also felt that the repair companies and technicians associated with Select are very knowledgeable and experienced. We have already experienced their efficiency when our stand alone freezer developed a snag.

I have the warranty coverage for this property and for the one I own in Arizona. My brother stays there and manages the warranty claims there while I take care of this property. By clubbing the two contracts I was able to negotiate a bargain price for the home warranty annual contract.

My lawn sprinkler system failed one evening and I had to call the claims department at Select in the morning. I told them it was a big lawn and I could not allow it to go without water for two days. The repair company they work with called and tied up for the technician in the next few hours. By the evening I was able to water the lawn once again. I must appreciate the concern showed and the efficiency exhibited.

We were on the verge of shifting to a nearby hotel when our heating system had broken down in the last winter season. At that time we decided to give a try to having a home warranty contract and registered a claim. The repair company called back in 5 minutes and sent their electrician. It was 3 PM when the electrician came and he switched on the heating at 5 PM and we were amazed! We now make it a point to buy a home warranty every year.

My refrigerator was tripping time and again and I registered the claim with Select Home. The technician could come only the next day as all of them were in the field. A few spares were required which he arranged by himself and I had the refrigerator in good running condition on the 3rd day. I think that the repair was carried out in a reasonable time and to my satisfaction.

I have had a policy for over a year. Previously I had BPG Home warranty and this company bought them out. I just paid my renewal in June 2017 for my second year and now I'm making a claim. When I renewed the salesman dropped the service call to $45 from $75. Big deal. I called to have my GE microwave/convection oven over the stove repaired. They send me a notice that my 3 year old unit is only worth $175 and will pay no more than that. Their policy is they determine service versus cost of unit to provide your coverage. DO NOT EXPECT any real repairs from this outfit. Instead of them providing a service technician I have been asked to find my own. I will not renew with this company.

I paid $700 for a warranty when I had my kitchen remodeled less than three years ago. My built in microwave stopped working and I filed a claim for service. Without looking at the unit or even knowing the model # (I didn't have it on me when I filed the claim) the response was that the parts necessary for repair exceeds the unit's current value. They offered me $95.00 to replace a $950.00 microwave less than three years old. Can you say rip off? I will scream to the mountaintop DO NOR PURCHASE A WARRANTY WITH THIS COMPANY to anyone who will listen. I posted it on my Facebook page and asked all of my friends to share and to ask their friends to share.

Select Home Warranty is the worst home warranty company. Not only do they have bad customer service, but they can never pay a claim. It took 4 months for them to decide not to pay a claim after they already approved the claim. Their contractors never contact you as they say, you have to contact them and it takes forever for the contractor to get answers from them. Terrible service. I own multiple homes I had listed with them. They cost me serious MONEY AND TIME. If you are a serious entrepreneur and can't afford lag time for your rental properties, find another home warranty company. Select Home Warranty just doesn't cut it.

I called due to issue with my garage door. I was originally told by the "salesman" that it covers that garage door. It does not. It was brought to my attention that it would cover the cost to repair or replace. That was until after I paid to have my garage door fixed and the repair guy told them that he would not be able to repair the garage door opener, it would need to be replaced... Well all of a sudden it only covers repair not replacement. This is just one of many issues with this company.

I bought a home policy from Select Home Warranty in Jan and now find with my first claim I am not covered due to a "Policy Does Not Cover this" issue, the water heater is leaking and unfortunately Leaks are not covered by your policy. Please see section 6.2.7 of the policy agreement. Whoever heard of having a Policy on one's home and then find such BS. I even talked to a Jezirae and she told me if I canceled the policy I would only get $33 back on a $399 policy due to it being almost 8 months? She then told me to send in an invoice after I got my hot water heater replaced and she would see about getting me $200-250 back.

They have ridiculous small print limiting the payout. They expect you to have maintenance records for your appliances otherwise they only pay 150. Ridiculous expectation! You can't expect an average homeowner to have maintenance records! I canceled my policy!

I filed an a/c claim with SHW. All their contractors had a long appointment time so they gave me the option to hire my own. I ended up doing that since the summer months here in AZ are really hot and we cannot live without a/c. My contractor came and assessed the unit, we then called SHW to give them a diagnosis. They approved part of the repairs and I had to pay the rest. I sent in my invoice last week and the approved portion of my repairs are currently being reimbursed to me. I was happy that they allowed me to hire my own contractor who was able to come out sooner than waiting 3 weeks for an appointment with their own.

I had some difficulty in dealing with the claims department. When they deputed the electrician it was a smooth sailing for me. He was able to understand me and do the repair as per my requirement. Sometimes you have to twist and turn a little to get results.

I am happy that I had opted for the Select Home Warranty services. When my old Frigidaire refrigerator was rendered irreparable by the visiting technician I was able to get it replaced with a brand new one. Claims took about 4 weeks to pay out.

I along with my family was at home after a vacation when the salesperson called up for this home warranty thing. I was hardly interested but my wife found the home service proposal quite attractive and worthwhile. She made me take up the contract for a year and pay for it. The contract turned out to be a boon. I directed all the equipment failures and breakdowns to the claims department. It was a big relief for me as I did not have to run around to get the equipment repaired and hunt for spare parts. My wife was happy as she was getting the breakdown equipment running again within 2~3 days.

I filed a dishwasher claim with SHW online. They ended up finding me a contractor and sending them to my home a few days later. The contractor was very professional and made the repairs on my dishwasher. The services have been pleasant so far.

The worst company, customer services they horrible, they never call you back! They send tech to your house with no exp, no uniform, private car with the family inside, tech they nasty and dirty, the worst experience!!!

While attending the claim, one of the companies did not follow through. I raised the alarm with Select Warranty. They got into action immediately and they deputed another company who took care of my issues. This was at no extra charge. Good follow up action.

The garage door had refused to budge and we had to call in for our home warranty service. The technician tried to fix it but all in vain. Finally he convinced the company for replacement. We were more than happy. Select paid for a new one in full.

We had purchased a new house and moved in with a lot of excitement. It was cut short when we discovered that we had no hot water the very next morning. Luckily we had purchased the platinum service bundled with the house. Select Home Warranty deputed the plumber and Yay! We had the system in working order very soon. The home service is recommended.

I choose this company based on the reviews listed on this site thinking that I was dealing with a professional company. The sales person had a perfect speech, I bought their "Platinum Care" plan, been a first time home buyer, I was afraid of things going bad in the house. Well, the water heater tank broke, water was all over the floor. I called the company that took a while to start their dispatch of a professional. After several phone calls, I was informed that it could take at least 24 hours till somebody would get back to me. I had to find my own plumber to do the repair. I had no running water in the house. Once the work was done, took them (Select Home Warranty) several days for them to contact the plumber I had. I had to make several phone calls to Select Home Warranty company to initiate the call to the plumber so I could get my claim processed faster.

Select Home Warranty accepted our claim within six months of moving in. Our refrigerator was giving trouble and they deputed the electrician on the job. He was quick in detecting the defective relay and replacing it. A job well done.

I had a very big emergency situation when my well pump broke down. When I lodged the complaint the technical expert arrived in the very next hour. The emergency was resolved very soon. Good Select Home Warranty Platinum plan discovered.

A contractor arrived at my home yesterday to repair the dishwasher. The contractor was professional, courteous and knowledgeable. He was very thorough in his inspection before telling me what happened. He left to purchase the small part that he needed to replace and was back later that afternoon to fix it. The dishwasher is working perfectly now.

My AC went out on Sat evening and I called to have them send someone out to repair. They said they would email me the contractor and he would be out the next day between 9 am and 7pm. They never emailed nor showed to repair AC. When I called to follow up they showed no concern for my family. It was over 100 degrees in Texas. I ask them to send someone immediately. They said maybe the problem was the weekend. I ask them to please get someone right away. They never did. I called them over and over. They never sent anyone to fix the AC. I had to call someone myself to fix the AC. I will never recommend this company. I will also cancel both policies on both of my properties.

The worst experience ever: I paid for the premiums for 2 years and also paid the service call to their contractor but the plumbing issue is still not resolved 3 weeks later. The customer service does not exist: empty promises, no response to my emails, plain lies and refusal to refund my money. Save your hard earned money and go somewhere else!!! They will talk to you only to sell their fake policy!

Being a Realtor, I've dealt with many home warranty companies for over 14 years and I "fell" for this fraudulent company because it had positive reviews and price seemed very reasonable and on top of that their sales representative sounded very professional and on the mark when asked in details about their policies! Little I knew I'm signing up with the biggest frauds I've ever dealt with in housing industry!

I had a Select Home Policy for a year and was prompted to renew. Right after doing so I noticed we had a leak in our tub drain so I filed a claim. At the same time, I made Select aware of a Toilet that was having issues in another bathroom, so they told me to let the Plumber know when he arrived to check both issues out. Because SHW took a lot of time processing my claim, the jobs sat for almost 3 weeks (Us without a Shower/Tub in Master Bath) before a plumber actually came out.

My garbage disposal was an eye sore till I got in touch with the Select's service department. Once I took the annual contract and lodged a claim, my garbage disposal was fixed in the next two days. In fact, there is no repetition of the defect since then.

My claim for a leaky tap was answered within 20 minutes but I took time to understand what the person at the other end was saying. He spoke in low tones and had a husky voice. Finally, the plumber arrived and the problem was taken care of.

I called up the claims department and told them that my air conditioning was not working. The technician arrived in 90 minutes and when he told that a part had to be arranged for replacement, I was all charged up and aggravated. When the part was replaced the very next morning and my AC was cooling fine, I realized my mistake and gave them 5 stars.

Select Home Warranty is a fraudster company. Stay away from these freaks. This is my story with them. I recently bought a house in March in Connecticut. I have never had home owners warranty and I thought it will be a good thing giving you a piece of mind. With my regular home insurance, I decided to purchase additional home owners warranty.

I experienced a plumbing stoppage at my house and called Select for service. Three days later I called again and they said they could not find a technician and I would have find my own which I did. After getting the problem fixed 8 days later I called and submitted the invoice and was told they would send a form for compensation which I signed. It has now been over 80 days since the problem occurred and still no check.

Select Home Warranty is the worst company I have ever experienced. It tried all its best to decline your claim. Even they took your claim, then only $150, out of $350 or whatever larger, is approved for reimbursement. The worst came in, they always tell you, after the repair complete, it will take up to 30 days for you to get your reimbursement check. But after 35 days, they are telling you the same. For your life, keep away from this company.

This is the second house for which we have purchased warranty from you. So far the experiences have been positive. We mainly had claims for appliance repairs like refrigerator, heating oven and washing machine. The technicians have been courteous, diligent and knowledgeable. Good team.

The online user interface provided by Select Home Warranty is excellent. I can log in to my account easily and review/renew my contract. The portal also allows me to place the service request whenever I need help. Nice on the phone.

My choice has been Select Home Warranty for the last three years. I have lodged a few claims that include my electrical appliances, toilet and sink. The service has been quicker and faster than others most of the time and has always been good.

I have always found a difference in what is said and done but it was not the case with this home warranty company. The home warranty salesperson told me the service norm. On an average they get the service in 24 hours and in some cases it may go up to 48 hours. I have placed two claims since the start of the contract and the service technician visit has been in 4 hours and 16 hours. Commitments delivered.

Bought this plan with the understanding that ALL service was covered but during my first call for my dishwasher I was told by the contractor I'd have to pay additional labor. I cancelled my contract before he came out. Still trying to get a refund! Terrible Customer Service and deceptive business practices.

I make it a point to include the home service in my annual budget. The renewal does not pinch this way. I am glad that I do it despite the fact that we typically file a claim once in two years. One costly claim is enough to offset the premium of the two years.

My hot water heater was leaking and creating a messy pool. The expert at Select Home Warranty said that it needed a replacement. An estimate was submitted to the home service company and I got the replacement. I could not be more satisfied.

I am a realtor and I have experienced a number of home warranty companies. This company has excellent customer service and a bunch of good service companies associated with it. I hope the good work continues and I keep up the recommendation.

Great job done by the service technicians who repaired and replaced my broken appliances. The service contract is almost over as it was paid for by the previous owner. My wife and I are seriously considering renewals. Multiple Claims made nice.

Paid for warranty and been told that all I have to pay is $60 for a claim but when I waited almost 6 weeks for a dishwasher to be fixed, they told me I have to pay another $198 on top. When I asked for cancellation they sent me $50 check as a refund instead of $440 that I paid and never got service.

When the central heating broke down I was a worried man. A call to the company in the morning ensured that I had the technician on the job very soon. I was really impressed when I had my central heating running before the night set in.

My experience with the Home warranty company has been good. The service call scheduling is simple by way of phone or website. The contractor response has also been quick and the attitude has been positive. I must say we have encountered professional and courteous behavior. Trusted service company.

I had bought this old property and was worried about the equipment in use. I must appreciate that the service provided was worth the premium I paid for it. Prompt service and technical expertise are the hallmark of the company. Recommended for all vintage property buyers.

We bought the house way back in 2012 and the warranty for the first year was packaged along with it. We used the warranty a number of times in the very first year and we were thankful for the service. We have been renewing the warranty every year as we have to have the assurance that the repairs are carried out in the right manner in the least possible time.

The best part that I like about this home service is that they allow me to choose my contractor. The reimbursement arrives in a few days. Dependable service. I am going to be with this Home Service for years to come.

When I subscribed to the Select Home Warranty, I was worried about the documentation and difficulty I would face in dealing with the company. I was amazed to find how easy it was to file a claim and get the favorable results.

One can have nightmares if his garbage disposal conks out. The Home service however did not let it happen. The plumber was deputed in the next three hours. Part replacement was organised by the next day. System was operational and running again in 28 hours. Couldn't have expected a better performance.

I purchased my contract in April, 2017; with what I thought would be good coverage should I have an occasion to use it. Recently, I had to file a claim for a roof leak. After submitting my repair estimate and speaking with multiple representatives, I discovered that the employees of this company are not on the same page when it comes to giving out information. And what I was told should be paid out on the claim was much more than what I am told now that I will be getting. Of course there was an excuse for why the amount allowed is so, so small but did not receive any offer to help with the situation.

Our refrigerator stopped working and we called Select Home Warranty. Their technician came over and in about 15 min told us that the problem is the compressor. Then we found out that since it's a part of the sealed system our home warranty doesn't cover it. OK, we called Sears to repair it. We paid $164.30 for their diagnostic and after they spend more than an hour they found that the problem is not a compressor but main circuit board which should be covered by our home warranty. And cost is $755.10 to repair it.

I have been trying to get someone out to fix my refrigerator since it went out on 8/4/17. They keep promising that someone will be out to fix it and promising to call me back. Blah, Blah, Blah... All LIES. This company will just take your money and not hold up their end of the bargain. I am really not sure how this company is still in business due to so many bad reviews! I only wish I would've read the reviews before purchasing this worthless crap!

The service technician told me that the repair of the washer is going to be expensive and not worth it. I called up the home warranty company who gave me a check to get another washer. Thank you for being considerate.

When my previous home warranty company again raised my premium, as well as my service fee charge, I decided to find another company, after nine years of satisfactory service, all claims were paid, and many appliances were repaired/replaced including my upstairs HVAC (I have 2 zones) In hindsight, I should have stuck with them.

Absolutely fantastic repair of my heating system that malfunctioned during the winter months. Select took 1 day to get an incredibly professional technical pro out. Tom was one spectacular guy and fixed it all and went on his merry way and I saved a ton.

When the sales person called for the Home Warranty plan I was hesitant. It was only after I spend a fortune on repair of my daily use equipment like microwave oven, air conditioner and washing machine, did I realize my folly and call back. With a 3 year Home service plan paid for up front, I am better off.

When I did not have a home warranty plan, I was paying for every repair through my nose. The sump pump repair cost me a staggering $750. I thought, I should have purchased a new one instead. A $50 service call fee with $40 for changed parts was all it cost me under the plan. I deeply regret the $660 loss I made by not taking the plan earlier on.