Select Home Warranty Reviews

I do not want to take the time to write the entire story, just know they do not cover what they say they cover. I had added roof leak protection; however they did not cover the roof leak repair because it had a shingle on top of it. I know what you’re thinking, trust me I'm just as puzzled. They will take your $475 plus and then find every reason possible not to cover the repair. I even read reviews and shopped around for good home warranty and decided they must have a way of removing bad reviews because I had two friends get same warranty from Select and they were both declined coverage as well. One was garage door issue and the other was dishwasher.

I signed up for a policy to handle my home repairs. I have not filed a claim as of yet. I would like to say that the process has so far been professional and easy. My sales rep was kind and I got my policy right away. So far so good Select.

I am very happy with Select Home Warranty repair services. I called Select with an AC problem in my downstairs unit. Select showed up promptly with a good AC technician. The problem was repaired and the AC is now working again. I am happy I have them to call for service.

I bought a 3 year and 9 month home warranty from Select Home Warranty for a great price of $1050.00. They had called me so I did not research the company in advance. My AC went out last week and I was so happy I had a home warranty. I had a preventive maintenance on my AC last year and I thought this would be an easy claim. Apparently Select does not honor their warranty if you DO NOT HAVE 3 YEARS of maintenance records whether you owned the house or not. They did not bother to tell me that you need to have maintenance records dating back 3 years prior to me forking out over $1000.00.

Our pool was not working. We called SHW and the pool guys came out. Great work. Everything was covered. Smooth process. This was my second claim I made with them. Both pleasant experiences. The Agents and Contractors all work hand in hand. Very professional.

The water heater wasn't working well. My husband called in early in the morning and a technician was sent out by the end of the day and the problem was fixed. We are very happy we didn't have to deal with it. Select did everything for us.

After reading my response online ConsumerAffairs, select home warranty contacted me directly regarding my issue. After listening to the description of the problems I was having with getting work accomplished the department manager understood my frustration and immediately offered to have the dispatch manager send out a technician for the igniter with our stove. Additionally, he raised the maximum payable allowed for the air conditioning issue from $150 to $250. I have decided to change my rating of this company based on their willingness to resolve the issue to a level 4. I have went from will not renew to seriously considering when my warranty expires here in a month or so.

I was recommended to get a home warranty plan from my realtor. They told me to look at Select as they had a low price and good service. So I bought the plan 2 weeks ago and so far so good. I haven't placed a claim yet but all the reps were nice on the phone.

Select Home Warranty told me everything was covered same as my old policy. When a.c. started freezing up I placed claim. Paid 45 service fee. Needed freon. Select Home Warranty would approve freon. Said wasn't covered. I've since contacted 5 home warranty companies all whom cover freon. Canceling my policy asap with Select Home Warranty. Also took 6 days to send contractor out.

Something was making noise in my machine (Washing Machine). I called the number to Select Home Warranty and a woman took down my claim within a few minutes and had a contractor call me within the hour to set up an appt. The contractor was A+ as well as select. Problem fixed.

My fairly new microwave suddenly stopped working. I called SHW and then filed a claim. Within 20 minutes a representative called me and told me a contractor has accepted the job. Sure enough they came out that evening and fixed me problem. Very comforting knowing Select Home is there to help their customers.

Spoke with Scott at Select Home Warranty and was reimbursed the total of what was originally quoted. Thank you for listening to your customers.

I bought a Select policy in case any of my old appliances break. Actually one did break so I made a claim with Select on Tuesday. The next day a Select technician came out to fix the fridge. The fridge needed a part and Select gave me the choice of a cash buyout or to repair the fridge. I repaired it.

I spoke with Scott who helped me resolve this claim issue. I feel that the issue was fairly resolved.

My pool was not working properly. I called Select, got an agent right away and they were great. I had a pool company come out and fix it the very next day. This was quick and honest. I really appreciate how quickly everyone worked. Now my kids and family can enjoy their summer vacation.

Our air went out over the weekend. My wife called in and they had a contractor come out right away and fix the job. We are very happy with the service and how quick they worked. Our air is working beautiful and this whole transaction was very smooth.

I bought a warranty from Select Home last month. The salesman I spoke to was kind and patient. He answered all my questions, and I had a lot. I now feel much better that if something was to go wrong with my appliances I am covered.

Thank you Select Home Warranty! My microwave stopped heating over the weekend. I spoke to Select over the phone about the problem. They told me over the phone that it is not worth fixing and that I should go purchase a new microwave and send them the receipt. How easy is that.

Very late in providing washer service to my area. It's been 3 weeks since I first raised the Washer service claim and every time I call Select Home, they don't have a date on when I would be getting the service. All the time they are suggesting me to get my own technician, but they are not clarifying if I would end up paying more than my co pay after the reimbursement. One of the agent explained me that it's first come first serve however he doesn't know where do I stand in the queue. After 3 weeks I still don't know when Select Home would be sending a technician.

I'll describe, briefly, my four claims with a great 3 year policy for 1200. 1.) Built in microwave broke. Installed 2006. I was told it no longer is made in 2016. Therefore they gave me 95.00. It cost 525.00 for the same new model. 2.) Light in garage door opener not working. I was told although the garage door opener is covered, the light is not. I got my own technician, who replaced the circuit board, which was covered. They reimbursed me about half the bill.

Select took care of my spa claim great. So I called them to place the claim at around 930 in the morning. Around 2 hours later they called me to set an appointment to come to the house. I was able to agree on them coming the next day. As it turns out my spa heater needed to be cleaned. This was taken care of by the Select representative that came out.

My pool pump stopped working. I have a Select Home Warranty policy. I contacted them to come out. They came out the next day. Pool pump is now fine. I have zero complaints, the warranty is worth it. I have since signed up a second property with them.

I am happy to post some good feedback for Select. I am also happy with the service they provided me when my dryer went out. I have and numerous encounters with them by phone and by email. They were kind and supportive of my situation. Very good work.

We are relieved have a home warranty plan from Select. They were recommended by a friend who has them as well. Select came out to repair my air conditioner last week. Since then it has been running really cool and quiet. It's an old system and I'm happy to not have to replace it right now.

I have never found a warranty company that was good as Select. I live in Alaska so no company would want to cover me. Select agreed to covered me and let me get my own repairs done. They have been easy to communicate with and very responsive.

When my dishwasher spray arm stopped working I called Select Home to sent out a plumber. The interaction was good and they picked up the line really quick. There was almost no hold time. I spoke to a rep who appeared to be overseas but he was nice and knowledgeable. They did send a plumber and covered most of the claim. I did see that the spray arm is not normally covered but they did help me with the repair. I am very satisfied with that.

I got home Sunday evening and found out that my air conditioner quit working. I filed a claim right away Sunday evening around 10pm. I called at 8:30 am to find out the process and I was told then that it could take 24 to 48 to get a claim assigned. I asked if it could be noted as an emergency and she said that she would put a note on the claim. I did not get a call until Monday 4pm and was told it could take up to 24 to 48 hrs to get a contractor assigned. I finally got a contractor assigned right after that but still waiting for a call.

Select came out for a service call and I am happy with the service. I placed a claim on the website. That was very easy. Select called me to set an appointment and they came out within 24 hrs. My washer needed a couple of new parts and it was fixed.

I am pleased with Select. They respond quick to my call. My old warranty never called me back and it took very long to get someone on the phone. I have not had that issue with Select. Select fixed my septic system and I just paid the deductible out of pocket. I will renew and recommend to friends.

I transferred to Select Home Warranty because of its cheaper premiums compared to my previous carrier-- BIG MISTAKE! Their coverages for the plans have MORE EXCLUSIONS than the actual things that they will cover when your appliances or home systems break. My AC broke, they sent a technician over, didn't do a thing to fix the problem-- says he will send his diagnosis to the company-- Basically, I paid the $45 trade fee for diagnosis then it's been 4 days in TEXAS HEAT & they keep saying they are waiting for authorization. Fearing we would have to endure a weekend still without AC, I kept calling & then they finally said it (probably their most used lines-- "I'm sorry but unfortunately...").

I am a realtor in NJ. I have been recommending Select for 2 years now. Select is very accommodating to many different situations I have with home sales. They have been very easy to get policies from and very good on the service side as well. They really make my life easier.

Select Home Warranty is a great company. I dealt with the customer service manager for my claim. What happened was they were backed up in my area so I was allowed to get my own plumber to fix the problem. I sent in my invoice for $175.55 and Select reimbursed the whole thing.

I am happy. Select did a great job with my service call. I had low expectations being that this is my 4th home warranty company in the last 5 years. Select did the job, I hope this type of service will continue.

I am glad I have this policy that I bought with my home. Recently I had to use the service for the first time. The process was quick and easy. The service representatives on the phone and the ones that come to the house were good. My oven is now working fine. I would have liked more updates along the way. Otherwise no issue.

First the phone wait times are too long, second I receive a denial for a simple roof leak that was based off information that was not for my home. I could not get someone from management or the authorization department to call me back in a timely manner. I will not be renewing this policy and would not recommend to anyone. They denied the claim saying that gutters are not covered.

I called Select Home Warranty to file a claim for my dryer as it was not drying the clothing. The representative took down my claim information and told me that a contractor will be in touch with me. The contractor called me several hours later and scheduled an appointment for the next morning. The contractor was very professional and repaired my dryer the same visit. I was only responsible for my service call fee. I am very happy with how my claim was handled.

I filed a claim online for the sprinkler system. The sprinkler contractor came to the house and found the cause of the issue. He repaired the sprinklers the same day and everything works very well now. The overall service has been very satisfactory.

I am impressed with the Select service that I received for a broken down water heater. I noticed one day that I did not have hot water. I placed a claim thru emailing Select. Select called me to get some more details about my situation. Select then sent out a plumber to look at and repair the unit. I have had no issues since then.

I highly recommend Select Home Warranty. My washer claim was processed very fast. The technician arrived to the home on time and was very polite and professional. He maintained a clean work environment and made sure the machine was in working order before leaving.

I had a home warranty policy with Select Home Warranty for less than a year. My microwave stopped working, so called in a claim. The representative asked me a series of technical questions. I'm not a repair technician, but I speculated that it seemed like there was a contact malfunction in the microwave door. A few days later I received an email rejecting my claim. They said... "We don't cover microwave doors". They wouldn't even send out a repair tech to evaluate it. I called back to question their decision. Why wouldn't they at least send out professional to troubleshoot it? They wouldn't budge. So I canceled the remainder of the policy. Then to add insult to injury, they charged me a $75 cancellation fee!

Sadly I did not check this company out on Yelp and other review sites. They took my money and in six months I filled one small claim. They never responded. I called and was promised someone would contact me. This never happened. Today they said, "Oh by the way, we do not cover leaks." So you know, if you have a Freon leak, a toilet leak, a pipe leak, a plumbing related leak, a dishwasher leak, washing machine leak... it goes on and on... you will not be covered. This is NOT typical of your better warranty companies. You get what you pay for. Worst customer service also and they would not refund all my money.

HORRIBLE CUSTOMER SERVICE. NO CALL BACKS. I BELIEVE THE CONTRACTORS WORK (for them) reason being... after diagnosis, NOTHING IS EVER COVERED! All of the items listed as cover... for whatever word play games they have going on!! They will find a way to not pay! You pretty much pay for a diagnosis and then end up paying for repairs elsewhere! WOULD NEVER RECOMMEND THIS SERVICE!

I have been signed up with Select since 2015. I just renewed my policy because they have taken care of my property for the last couple years. I am happy with the service. So far they have not let me down.

I am writing my review in appreciation that Select came thru for me on my claim. Our air system went out when it was very hot and we needed a fix in an emergency. We called into the Select claims line and got someone right away. There was almost no hold time anytime that I called. My air was back on in one day's time. I was very impressed being that it is AC season and it's hard to get someone to come out.

I filed a claim for my a/c last week. The contractor who was hired to make repairs in my home was on time and professional. He explained the issue and what he did to fix it. Now the a/c unit is working well. I appreciate the quick service from Select Home Warranty.

I am a longest home owner and have owned the home we live in for 5 years. This home is around 13 years old and I began to worry of a large repair bill from a heat/ac, plumbing, or appliance so I looked into a home warranty. After some research I settled on Select Home Warranty for they were rated highly and reviewed well. After some negotiation with one of their salesman I purchased a warranty from them for 2 years. They discounted the service call payment and gave me an additional 6 months of coverage for free. 6 months go by with no issues but on 5/30/17 my a/c froze up so I called in my first claim the next morning and was told I would receive an email, within 24 hours, giving me the technician's information for me to contact them to set up an appointment for repair.

I normally do not write any reviews but I wanted to share my positive experience with SHW. I filed a claim for my stove and was concerned that it may needed to be replaced. Select sent a technician out to my home who confirmed that I indeed needed a new unit as the cost to repair the current stove was too expensive. Select Home Warranty reviewed my account and the diagnosis with the technician and agreed that the unit needs replacing. We agreed on a reimbursement amount and I recently received my check. I was happy that everything turned out fairly for everyone. I am happy I ended up choosing Select over the other companies out there.

Please be aware of sale persons from Select Home Warranty calling to gain your business. This is not an honest company; my account was cancel by a internal employee and was covered up by management. This action left me uninsured for the next month until I sign up with a new warranty company. The representative are corrupted and only look to cheat you out of your money.

Won't fix my dishwasher because it costs too much with the technician they sent. So they are ordering the parts themselves. I got 1 part a month ago and still waiting on the other part since February, 4 months already because it's on backorder, just because Select Home Warranty wants to save a couple of dollars. When the technician can order it now and get it shipped in 2 or 3 days and no more waiting. This is no way of doing business, can't wait no more. Need it fixed now. Also said they were not paying technician to go back and install it because that was extra. That I had to find someone to install it and pay them myself, when they should pay the technician as it's in the contract parts and labor.

I called Select Home Warranty to file a claim for electrical issues I was having in the 2nd bedroom. Select Home Warranty had an electrician come to the house to see the issue. The electrician made some repairs on the wiring and everything is in working order right now. Thank you for the quick claims service.

Select Home Warranty is a criminal enterprise that cheats consumers. Do not be fooled! The positive reviews are generated by the company and their employees. On another site there are over 200 1 star reviews on how they lie and deceive. My mother had a water leak on a pipe under her kitchen sink. They told her it was not covered because it was not in the house! I put in a claim on my a/c on my condo. I have owned it for 2 years and 4 months. They told me if I don't have 3 years of service records I am not covered. So essentially NOTHING is covered. You guessed it NO refund. DO NOT USED THESE PEOPLE!!!

First service call for water leak they could not get anyone to come. Told me I would have to call my own plumber and pay for it myself and try to get reimbursed at their approved rates. Which are not listed anywhere in the contract. 2nd claim for broken garbage disposal they won't even send a repairman. They just send an email offering me $75 to go get a new one and put it in myself. 15 phone calls and 10 emails for 2 service calls. I'm going to pay $10 a month more and go back to Total Protect. At least they're in America not the Philippines.

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Called SHW about our A/C not working after a month of phone calls and emails. They told us due to us having our A/C worked on in the past it wasn't covered by their warranty. We had maintenance done to our A/C since it was new and due to a FAN being replaced it would not be covered by SHW.

While they are affordable and coverage compares to other companies they lack in customer service. It will take well over 30 days for me to get reimbursed for a claim for AC repair. I had to call my own repair company because it was going to be several days before select could get someone to my home. It was VERY hot outside at the time.

I am here to try and save others their money... When we first signed up for the home warranty we did the three-year and they promised us that if we ever had any issues with our AC unit that it would be covered 100%. When I signed up with them I had asked them several times to send me a copy of our contract so that I could look it over before my policy started and nobody seemed to want to send me anything. A week after my policy started up we noticed there was an issue with one of our AC units.

We purchased the home warranty as part of a home purchase. Our dishwasher went out. Initially, the process was good. They sent a repairman, who ordered parts. Then, the new parts didn't work, and he wanted to do another repair. Select Home Warranty wouldn't authorize the additional repair, and instead wanted to buy us out of our machine. They based it on contractor grade dishwasher and depreciated it so they offered us $75. (Based on the depreciation percentage they gave me, they valued our machine at $150 initially - like you could really buy a new DW for that much).

I filed a claim for my dishwasher 2 weeks ago. The representative who took down my claim was very nice. The technician arrived on time at my home and came back the other day to complete the repairs. The technician made the appointment as soon as the back ordered part arrived. He made the repairs on the dishwasher and it works very well now. I am very satisfied with my service from Select Home Warranty.

I gave a 3 star because I had to miss 2 days of work to get my plumbing issue under control. The first day I missed was because I needed to be home for the plumber. The second day is missed was because he had to come again to fix the leak. I don't know whose fault it is but I would rather have not missed a second day of work. I am happy though with the customer support and the service. The process was easy and hassle free. Next time I will try to tell them to get everything done at once.

I filed a claim last week for my dishwasher. I received a call a day later from a contractor requesting to schedule an appointment. Everything was handled well. The contractor arrived at my home on time and thoroughly inspected the unit. He knew a lot about my model since it was very popular and was able to quickly figure out the problem. He made all the needed repairs and maintained a very clean work area while he was doing it. Thank you.

I personally would recommend Select Home to others from my experience with them. I used Select on one occasion for when my pool pump stopped working. Select was responsive and kept me in the loop the whole time. They sent a quality pool guy to look at my pool and assess the issue. The pool guy was at the house for about an hr before he called in to the Select line for approval. The Select rep on the phone approved the repair. After the approval the pool guy had to go to a local store to get the part. He came back after about an hr and fixed the pump. This was a overall good experience and I'm happy I have this plan.

I have Select Home Warranty for 2 year for my single family home and townhouse. Once we had refrigerator issue, they did not cover saying leaks are not covered. One year later, our water heater broke, the technician on site said it is not fixable as rust has kind of made it leak and can't be fixed. Again it was not covered since its leak. One year later, our AC unit has issues. I have been on the call for 1-2 hours almost 3 times, and I have not been able to get in touch Authorization agent for last 5 days. I cannot start fix or replacement with any contractor until I get authorization from Select Home Warranty.

I purchased my contract in 2016 and have been pleased with the service. I filed 3 claims so far, one for the plumbing leak, one for my ac and the last for the dishwasher. Each claim was handled as quickly as possible. Repair technicians were hired and sent to my home to make repairs. A+ service.

A technician was hired by SHW and sent to my home to repair the dryer issues that I was having. The technician was professional and on time. He fixed my issue and explained what happened to it. He also gave me some tips to avoid having this issue recur.

First the good news. The price was good and the customer service was also good. The contractor they sent was OK, I would rather have used my own. I would rate the whole experience as an 8/10. If they had sent a better contractor I would give it a full 5 star.

I filed a claim a month ago for the sprinkler system. Within a few days' time the repair was made and the sprinklers were working well. Select Home Warranty responded promptly to my claim issue and made sure the repairs were completed as quickly as they were able to get it done.

Do not use Select Home Warranty. They are full of it. I've been out of hot water for 6 days. I call them, they send the contractor out from Homeland handyman. All he did was looked at it, went out in his truck and got a screwdriver and tighten the panel. Said it should be hot in 30 minutes. I waited 2 hours. Get in the shower the water is still cold. Called him, he made up and excuse to tell them I need a new water heater and he will let them know. He did not turn in his diagnosis. Call them, they said they have not got his diagnosis. Called him back, would not answer the phone. Leave a message. Kept calling them back. I fax them the paper that he gave me for my receipt. All head on it was Tighten panel. Call Select later to see if they received the fax. Had not received it. Said someone will call me.

I had called to select for a plumbing leak claim, the service went smooth. They emailed me a plumber's phone number the same day to set an appointment. When the plumber came to my house he fixed the leak by replacing an old valve. From start to finish I had no issues with Select. The customer service was good and the plumber was good.

Select did an OK job with my repair. The process was "ok". The customer service was good. I wanted more of a reimbursement, but they did follow the policy. I don't have any specific complaints. I just wanted more money for my fridge.

I filed a claim for the ac system in my house. The claims process was fairly simple. I provided them with all the information I had so that when my contractor came he had an idea of what was going on. The contractor was extremely professional and explained everything to me. I was really happy with how my repairs were made. I highly recommend this service.

As a new customer with Select Home Warranty (SHW) and a Realtor for many years that has encouraged and referred several of my clients to get home warranties from two or three other home warranty companies, I find myself in a situation with SHW company that has been very dissatisfying and distasteful and did not expect it will be better with any future claims. Therefore, I canceled my Select Home Warranty policy.

My last few experiences with warranty companies have been not so good until I signed up with Select. The service was great. When I called the rep answered the phone saying, "Thank you for calling Select. We are so happy you are a customer. How may I help you". This is great, I never heard that before. Anyway the whole process was great. The customer service were really nice. I was really surprised.

Signed up with Select in March of this year and I just had my first claim handled. The service was good and the washer is now working fine. I am glad I bought this warranty from Select. I would recommend them.

I filed a claim online for my air conditioner. A contractor came to my home the next day and made some repairs. The contractor was very professional and arrived on time. He was really polite and explained what happened and what he is going to do to fix it. I was very happy.

I was very impressed with how my claim was handled. The service representative was on time and thorough. He completed his inspections and told me what the problem was before making any repairs. He made sure that Select provided him with the approval so that the repairs can be approved and completed in a timely manner. I was very impressed.

The warranty is worthless and they say someone will contact us for issues. 2nd year in a row no one has contacted us. We wait and wait and wait this time being 11 days without ac and finally hire our own person. The claim was denied and that's not the problem. We called every single day with a guarantee someone would call us and come out. We have a newborn and 2 other young children without ac plus 3 animals. Their excuse is we don't send anyone one out for issues with Freon, it's not covered in the policy! O great if you'd actually sent someone the first day or 2 or 3 we could have found it was an issue uncovered and moved on.

Upon purchasing the home warranty, I went into depth with the salesman that we had only owned our house for less than a year and did not have 3 years of service documents. He said that that would not be a problem due to new purchase of the home. We had an initial claim of an A/C leak of $100, which the company repaired and paid for with no issue. However, this month we had a blower go out. What a major hassle. We had to call the company to OK the repair, the person taking the call was not knowledgeable and it was extremely time consuming. At the end of the call, they could not OK the repair and said that a supervisor would call back within 15 minutes. My repairman had to leave (still no AC).

I've made 5 claims with them and they have an excuse for not covering any of them. When my oven went out, it took them 2 months to get a technician to my house and when they finally reviewed the claim, they came back and said they would give me $150 towards a $600 repair, because my claim was in the first 3 months of when my policy started after a 30-day waiting period. In essence, you pay for a year of a warranty but they don't cover you until month 5. What a scam this company is!!!

Select Home Warranty provided me with good customer service. My questions were answered and my repairs were completed in a prompt and professional manner. I had no issues with filing my claim or having a service contractor come to my home.

I picked Select Home Warranty because of the cost savings. However I was not aware of the lack of service repairmen that they have in their network. This is a joke! Only one repair appliance company that I can use for my washing machine and now for my refrigerator in the whole D/FW area. Really? Since I had a poor experience with Seven Star Appliance (also rated poorly online) with my washing machine, I do not want to use them again. And now my only other option is to go out of their network, select a repair service company and pay upfront and wait 30 days + to get reimbursed. I will not choose this Home Warranty company EVER again and will gladly switch back to HMS and pay more but get better service. This is ridiculous!!!

My service request with Select Home Warranty was handled quickly and professionally. A contractor was sent to my home to make repairs on the a/c unit which was acting up. The contractor arrived on time and was able to complete repairs on the unit.

They alleged they would call or respond back to us in 24 to 48 hours, which is BOLD FACED LIE. They never answer the call promptly, unless you press #1 for sales. Sales Always picks up right away, while no one else does, because they are grossly understaffed, and try to wear you down by being unresponsive, crooked and/or doing whatever it takes to evade, avoid, not pay and/or cheat everybody as much as possible. They should be federally investigated for CONSPIRACY TO COMMIT FRAUD AND RICO VIOLATIONS. Pursuant to a RICO civil or criminal case their assets could be, and in my opinion, SHOULD BE SEIZED until the case takes its course in trial, in North Carolina locally or If Applicable FEDERALLY. The owners should do serious jail time, in my opinion.

Great customer service. Great overall claims handling. Repairs are completed in a timely fashion. I am very happy with all the service I received from Select Home Warranty. I recommend them all the time to family and friends. Everyone who purchased a warranty through them were equally happy.

I filed a claim for my stove. The whole claim process was easy and quick. I had no issues with processing my claim. The contractor who came was professional and on time. Repairs were completed as soon as the part that was required came in. The installation process was also great. I had no issues since the contractor made repairs on the stove.

When I bought my warranty a year ago I was under the assumption that my entire A/C was covered. However they have just recently told they will NOT cover the leak. Meaning the home warranty I purchased that should have helped me with a costly fix is completely worthless. I urge anyone that reads this to NOT use them. Spend the extra money and go with American Home Shield or better yet First American. The latter actually covers Freon costs too.

I filed a claim for my washing machine. The claim I filed on the SHW website. I got a call the next morning from a contractor asking to schedule an appt. The contractor came to my home on time and he fixed my washing machine the same day. I was very happy with the service.

I was having a problem getting airflow out of two vents. I called "Select Home Warranty" on March 14, 2017 for a service request. They called two different contractors. Each time the contractor did not show up or call. They could not get the contractors to respond and they did not follow up with me to tell me what the delay was. It took a month for them to get a third contractor to respond - Bates Heating and Cooling.

I am pleasantly surprised by the customer service I received from Select. The representative on the phone processed my claim, answered all my questions and was very thorough in his explanations. He told me how the processes worked and what I should expect in the next few days. I was really happy with how my claim was handled.

I filed an a/c claim last year and it was handled very professionally. The representatives on the phone took my claim down and then I heard from a contractor the next day requesting to schedule an appt with me. The contractor was very professional and he was able to repair my a/c that day. I was really happy with the overall quality of service I received from SHW.

I had a problem with my A/C. I contacted Select Home Warranty, they had a contractor come out and fix problem. I was happy with the response time, professionalism, and work. Thanks Select Home Warranty.

I am very satisfied with the service from Select Home Warranty. A contractor came out to check what was wrong with the dryer. He said parts needed replaced and he ordered them for me. It took a week for the parts to come in but once the repairs were completed the dryer worked very well.

SHW blatantly lied to me when I signed up for their service. I was promised that if an appliance is irreparable, they would replace it. We have to have the A/C unit replaced. They refused. I have filed a complaint with the BBB in NJ where they are located. I am also considering a legal action against them. How a business can so brazenly lie is beyond the pale.

I filed a claim for my washing machine. The service contractor who came to my house quickly made repairs on my washing machine. He explained everything that he was doing so and told me what probably happened that caused it to stop working. He was really nice and made sure I was happy with the repair before leaving.

Terrible company, unprofessional staff and I've now figured they are all trained and in the scam all together. They never fix anything and just charge you monthly. They lie about everything and once they said they were going to reimburse me they never did. I called back after hours of being on hold I asked for the manager. His name is "Franky" and he promised to mail the reimburse and never did. They are very blatant with the scam and can care less if you complain about them, they already know they are a fraud. Look them up in BBB they have thousands of complaints. Save your money and sign up with a different company.

We have had Select Home Warranty for 9 months and every time we call in a claim it takes forever. Finally we get someone to come out and lo and behold they come up with a reason not to cover! Waste of money. We have a stove that needed repaired. We have had it 7 years the cost of the repairs were 200 plus $'s. They said stove is not worth more than 100's and that's what they will give us. What a RIP OFF!!! When you try and call them they hang up on you. Like you're not going to call back! Those looking for a warranty company! THIS IS NOT IT! They will take your money and jack you around.

I live in Canada and I have two homes covered with Select. They just repaired my AC in a timely manner. I was able to have my renter call and handle everything. I don't live near the property and they make it easy to have repairs done.

From the onset of my first experience I have had issues with dealing with this company. Integrity, customer service and customer focus are not priority for Select Home Warranty. It takes several days to get a call back from the contractor when a claim is filed. I later found out the primary reason for this is that the company does not cover many services for the client. When the contractors come to diagnosis the problems, the company does not want to pay for the repairs, leaving the customer to come out of pocket for the repairs and also leaving the contractor in a spot with the homeowners.

HORRIFIC Service!!! Poor customer service at its finest. This company ALWAYS find excuses to hire a company to come out and troubleshoot the issue. Even though it's a covered service. They put you back on hold, pass you onto the next person. The most recent excuse is. "We can't find a company on your island that's willing to take on the claim." It's not my fault. Keep looking. Why should I have to pay out of pocket, when I invest in SHW. I believe this company is trying to scam people to invest in a home warranty, and not take care of their customers when they need to file a covered claim.

I filed a claim via the SHW website. A got a call the next morning from a technician requesting to schedule an appointment. The technician arrived on time and was very professional. He called SHW at my home to provide a diagnosis and obtain authorization for repairs needed to be completed. Once he got the approval he proceeded with the repairs on my stove. The overall claims process was quick and painless.

Been with them for 3 months. Just filed my first claim on my AC unit. It's freezing up so I filed on a Friday. Today is Wednesday and I was told that a contractor would get in touch with me. They haven't. I've call Select claim department and they tell me the same thing. "Someone will be sending you a email." I live in MS and it's very hot. If I were you I would shop around.

My a/c was not working. The contractor Select Home Warranty sent was very professional. He got approval for the repairs and quickly fixed my issue for us. I was very satisfied with how my claim was handled and am very happy with Select Home Warranty service.

I have Select Home Warranty as my home warranty company. My heating system was not working. It's been 2 months I been contacting Select Home Warranty regarding that. Very first local A/C company came to look within hour of my call. He try to get work order to solve the problem but he couldn't get work order and left then A/C company's technicians didn't come. I try to reach them back. They start to say they don't have approval to work. I called back warranty company. They told me they already send a approval to A/C company. They send me the email regarding the approval too. I have the email.

I filed several claims over the past year and each claim was handled very professionally. I was very happy with the contractors and the service that I got from Select Home Warranty during the entire claim process. I highly recommend Select Home Warranty.

I filed a claim for a leaky toilet. A plumber came to the house the next morning and fixed the leak. The service was very professional and as quick as they were able to get it done. I am happy with my warranty service and highly recommend them.

Select Home Warranty is an absolute disaster when it comes to customer service and their sub-contractors. Below is a detailed account of my experience with a claim for my clothes washer: A claim was filed with Select Home Warranty on April 4th and a repair technician arrived at my home on April 6th. They were unable to diagnose the issue but stated they would do some research over the weekend and get back to us on Monday. Monday came and went without hearing from the repairman. After numerous attempts to contact the repairman, finally on April 11th I make contact with him -- he states he is unable to diagnose the problem so I need to call the warranty company back.

I had trouble with my a/c not being cold so someone came out and added Freon but never looked at anything else... It still didn't work so they came out again with the approval of Select warranty... Turns out the coil was bad. I was told that it was covered, never heard so called back. The excuse is now that the coil isn't covered... Any excuse not to pay anything. I asked to cancel and got left on permanent hold. I don't trust these people at all. Gladly take your $$ then don't cover anything... Always an excuse.

I filed a claim for my ac system last summer. The contractor who was hired was very experienced and came highly recommended from friends and family. I was very happy to see that SHW hired top notch contractors to repair appliances for their customers. I highly recommend their service.

My microwave was not working. I filed a claim with SHW and they ended up sending a technician to my home. The technician said that it was un-repairable. SHW offered me money towards a new unit and sent me a check once everything was taken care of. I received my check on time and the representatives were very courteous and informative throughout the claim and payment process.

I filed a claim for my air conditioner. The representative who took my claim information and told me that they will get in touch with a contractor. The contractor who came to my house was professional, courteous and very experienced. He found the problem and fixed it right away. I was very happy and satisfied with their service.

I made several claims with Select Home Warranty and they only reimbursed me small amounts of money. I ended up paying a lot of money out of pocket for the cost of repairs. When I tried to cancel, they said I would have to pay all of the money back for each claim. Apparently, this is stated in their policy, so please be careful when you pay the discounted price for three years because you WILL BE DISSATISFIED! I am only writing this in hopes that no one makes the same mistake I made!

We purchased a home warranty from Select Home Warranty in September 2016. The sales rep told me on the phone that if I purchased the warranty "today" he would give me an extra two months coverage, that should have been a red flag but I missed it. When I received the warranty via email/electronic copy the extra two months was not reflected in the terms of contract, and when I called them to correct it, they said that company policy was that the first month was a waiting period and the policy didn't actually take effect until November 2016. Which didn't make sense but after several attempts to get clarification/correction I gave up.

This company is the worst warranty company around. It took over 2 months for service and then they tell me that it is not covered. The circuit board in my hot tub went out. First they tried to send a plumber. They sent pool guy and then an electrical that left my breaker box open with live wire. They don't cover installation that I had to pay the electrical company to put new breaker in. They cancelled service and they told me I would get email with the cancellation and never got one. DO NOT USE THIS COMPANY.

I was having a/c issues throughout the house. I called SHW right away as the summer was getting very hot. They sent someone right away to diagnose and repair my issue. The contractor was very thorough and explained everything. I was very pleased with the service I got from the contractor and SHW.

My stove was not working properly. A contractor was hired and sent to my house. The contractor said that a part needed to be replaced in the unit. He was able to get the part approved by SHW and it was replaced as soon as he was able to get the part and come back to my house to make repairs. The service was excellent.

I had Select Home Warranty send a contractor to my house to repair the garage door. The contractor was on time, professional and experienced. The repairs were made on my garage door quickly and it works perfectly now. Thank you!

Select Home Warranty representatives are very professional. They answered all my questions and made sure everything I needed or had questions on were taken care of before ending the call. My claim was handled just as good as the initial service call. The contractor was very professional and knew what he was doing too. I am very happy with my warranty and highly recommend them.

I submitted a washing machine claim 3 weeks ago. The technician that was hired to repair the machine was very professional, courteous and respectful. He explained everything that he was doing and what he needed to make sure the machine worked like new again. Once the repairs were done he made sure to run the machine a full cycle before leaving making sure there were no problems.

I filed a claim for my water heater. The representative who took down my claim was very thorough asking a lot of questions and what the problem was. By the time the contractor arrived at my home he knew a lot about my concerns and inspected the water heater very well. He found the issue and was able to repair my problems. Since then I had no more problems.

My electric stove just blew up 4 days ago period. I also noticed I had a leak coming in from my bathroom to my kitchen and that may have been the cause my stove problems. I called the Select Home Warranty. They gave me two claims. Said they would be email to me. I got nothing an email. It said someone would call me in 24 hours. I waited and no one called. I called them only to get ran around and told no one can come out for appliances for three to four weeks. They told me to get someone, see if they approve it and they would pay me back.

Be wary about this home warranty company and be sure to read the small print. They do not cover freon leaks and they used that as an excuse not to cover my a/c condenser which failed because of normal wear and tear. They also only pay the depreciated value for an item that needs to be replaced. So, if you have an old appliance that fails, they pay virtually nothing. Bottom line is that my experience with this company was terrible.

I filed a claim for the refrigerator last month. A contractor was assigned to my claim and was sent to my home to repair the issue. The contractor worked quickly and was very professional. He came as fast as he could knowing that I had a lot of food in the fridge and was concerned that everything was going to go bad. He quickly found what the issue was and the source of it and repaired it right away. The fridge now works as if it was purchased new from the store. The service was very fast and very professional.

First of all if you want a policy to use primarily for A.C. do not use them. They will find any small detail to not cover repairs. I contacted them on Wednesday morning to file a claim because the A.C. was not cooling and there was ice build up outside on the unit. They contacted a contractor, who did not show up until 8:00pm Wednesday night. This is Texas so it is extremely hot during the day. The following day we did not hear from the contractor, so I called Select Home Warranty to see if they had a diagnosis yet around 11:00. They had not received one, so I contacted the contractor. He said he had already sent it in and that he was planning on being at the house that evening to fix the AC.

I had a plumbing claim and the plumber was the most honest and reliable plumber I have ever dealt with. The plumber was very personable and does quality work at an affordable price. He showed up when he said he would and repaired my issue quickly and efficiently.

My experience with Select Home Warranty has been exceptional. From the call to repair, everything was taken care of quickly. The contractor was courteous and worked around my schedule so that I didn't have to miss a lot of work time to have the repairs done.

I filed a heating claim this past winter. The response time by both Select Home Warranty and the contractor were acceptable. My claim was processed on time without any delays and the repairs were completed on time as well. The service was professional and efficient from both of them.

My washing machine was making noise. I called SHW to file a claim with them. They processed my claim in a timely manner. They had someone schedule an appointment to diagnose my issue right away. The technician was professional and experienced. He repaired the washing machine right away.

When we bought our home, the refrigerator worked great! Then it died. We have tried to contact the company, and getting stalled, the run-around, etc. Then our fridge was not covered, because of the fine print that no one told us about. It does not cover all these systems in the fridge, but that is what a fridge is -- systems. Rip-off, Rip-off.

I bought Select Home Warranty policy for 1 year. When first issue happened: hot water stopped to coming in master bathroom I had bunch of calls (about 10) and last one (manager) told me that I should buy additional coverage for fixing problem regardless than policy said that stop water is covered. They not even provide with order number.

It takes so much time for someone to show up every time for garden (leaks), air conditioning (broken). We had no A/C, I had to find someone myself, (they found someone to come 5 days later when we had 85 degrees in the home!!) and now they don't want to pay me back part of the service call. They make sure by taking time you will have to solve the problem yourself!! Never confirms by e-mails what they say by phone!!! Really, really bad experience!!!!

I called Select Home Warranty to file a claim for my washing machine. The contractor who came to my house knew the issue right away and was able to fix it. He had to go get a part in order to fix the machine but returned the same day to replace it. The service was very impressive.

I was having electrical problems in one of my bedrooms. I filed a claim with Select Home Warranty and they had an electrician call me up to set up an appointment. The electrician who came out was on time, professional and inspected everything carefully. He quickly found the issue and made the necessary repairs. I highly recommend Select Home Warranty.

We recently purchased our home so this was our first time having to use the warranty. Select Home Warranty made the process easy for us. We filed a claim in the morning for our heat. They sent a technician to our house right away and the technician had the heat working for us the same day. I was so happy with our experience.

Select Home Warranty is fantastic! I had two different issues at the same time in my home. The first one, the contractor was here the next day. The second one the other contractor came out the day after that since it was less of an emergency. Both contractors were pleasant to deal with, explained what was going on and what they did to fix my problems. Fantastic service from all!

We have always had a quick response when filing our claims. We recently had some problem with a claim and SHW reviewed and processed my claim quickly and made sure everything was taken care of. The claim worked out well for us and our repairs were made. I highly recommend SHW.

I had a problem with the plumbing. I called the claims department at SHW to get service done. The claims agent was very friendly and filed the claim quickly. I got a reply later that afternoon from a plumber scheduling an appointment. The plumber arrived on time and was very professional. He took care of my issues.

I filed a claim for the garage door. The claim was handled quickly by Select Home Warranty. A contractor came out to the house and repaired the garage door the same day. I am very happy with Select Home Warranty.

This was my first claim with SHW. From the representative taking down my claim information to the contractor who came to my house the service was very good. Everyone was professional throughout the entire claim process. SHW has done a great job.

I used my warranty twice in the past 2 years. I had my dishwasher repaired and my washing machine repaired recently as well. The service time was very acceptable. My overall experience was very good. I am happy with my warranty and have no complaints.

They send you a name of a contractor via e-mail, that doesn't even exist. I have been trying for 4 days to get an electrical problem fixed. I have been calling everyday, and they just keep giving me the run around. I am on day 5, and on a Friday, and they say their technicians don't work weekends? Are they going to pay for my house when it burns down?

Be careful with them! They told me we are covered when we bought the warranty, only to find out our flip had most issues not covered--they say, due to improper installation. I asked for a refund after having the home 2 days and they took a $75 cancel fee plus $20 service call fee and improperly prorated my usage (even though their own policy says it wouldn't start until closing) (-- they charged me for a month, not 2 days). They refused to properly refund me and didn't care that I could show proof of closing and never even signed their contract.

A few months after I purchased my warranty from Select Home Warranty, my cooktop was not working. I called for service and the very same day I received a call from their repair company to schedule an appointment. The part took approx. 3 days to arrive and once it did he came back to repair the cooktop. Thank you again Select Home Warranty.

I submitted a claim for our air conditioner and it was very easy and self-explanatory through the Select Home Warranty website. The technicians they sent was very good and the quality of work done was very good. I am very happy with Select Home Warranty.

Select Home Warranty sent a technician to my home to assess the issues with my fridge and make repairs. The technician who was assigned to come to my house was professional, courteous and on time. The repairs were completed professionally and quickly. The service from start to finish was easy.

In May of 2015 we bought our home and had a 1 year home warranty come with it. When that expired I called this company in July 2016 and bought a home warranty for my home. I repeatedly told the salesman that our furnace was a Geothermal and not everyone worked on them. After getting upset with me because I kept asking if he was sure they covered this furnace I bought the warranty with him telling me I just couldn't have a claim in the first 30 days!

The way Select Home Warranty handled my dishwasher claim was better than I could have expected. A contractor was sent to my house quickly. The contractor was professional, knowledgeable and was able to make all the repairs on the same day. The customer service team at Select has been great.

Tried to get in touch with the company for information on a possible claim. Call Friday afternoon with no one to talk to but the answering service. They assured me that I would get a return phone call. (Didn't happen.) Called Saturday morning and talked to the answering service. They stated that they have a note to return the call and would put it in again. (No return call.) Called Saturday afternoon and still got the answering service. Again they state that they can see that I called (no return call). Tried several times on Sunday to get a call back and still got the answering service (no return phone call). Waited most of the day on Monday to get a call. Finally broke down and called at 230, "nope we have no record of you calling. We will have a manager call you back..." NOT HOLDING MY BREATH.

I filed a claim with Select Home Warranty for my air conditioning unit. A technician contacted me about 24 hours later. The service he provided was very good. I have been with Select for a few years now and am very happy with them.

My dishwasher recently broke and filing a claim on the Select Home Warranty website was very easy. The next day, the contractor came out to my house and the service he provided was amazing. I am very happy with my warranty and highly recommend Select Home Warranty.

I am very satisfied with Select Home Warranty. My a/c claim was filed and completed very quickly. The process was quick, the contractor was professional and the service from start to finish was great. I highly recommend Select Home Warranty.

I recently filed an a/c claim with SHW. I filed my claim late at night and the appointment was scheduled with the technician the very next day. The technician contacted me in the morning to discuss an appropriate appointment time and he arrived on time as planned. The service was very good and he was able to resolve my a/c issues.