Select Home Warranty Reviews

Paid the warranty in full. Then my AC unit broke down and they refused to fix or repair unit after they collected my money... BAD SERVICE. PAID AND NO REPAIR!!! Flat out refused to repair anything they said on the warranty = DO NOT GET INVOLVED WITH THESE SCAM ARTISTS!

I called in about my Over the Stove Convection Microwave Oven, because it stopped working. They told me it was because of its age. I was only going to get a lousy $95.00 to replace that one. Well, a brand new one like mine is in the range of $398/498. This company sucks!

After 2 years of paying this company, I made my first claim. And after 2 weeks of making a claim on my clothes dryer, I still have NOT received service! I was told when I got this policy that there were plenty of technicians in my area. Well as of now they are saying there are no service technicians in my area and that I need to find one and contact them to make sure they will approve for repairs. I PAID this company to do the leg work for me. And after 5 phone calls and numerous people that were spoken to that assured me this would be on priority and taken care of quickly. NOTHING! WHAT DID I PAY SELECT HOME WARRANTY FOR??? WHAT IF IT HAD BEEN MY AC UNIT? I have yet to get a resolution from them or even an email or call back. I will let everyone know not to ever use this company! American Home Shield was the best just more expensive. But guess you get what you pay for.

Today, I called Select Home warranty for the first time for a quote. The customer service Rep (Adam) lost me as a potential customer. After he explained the plan to me he wanted me to give him my credit card information. I then explained that it was not a good time and would have to call him back because I did not have the information at that time. Adam continued to ask for the financial information- and explaining that I could get $100 off the price if I would pay now because the deal is only for the first 25-50 customers who call in first. I explained to him that I would need call back or if could send me an email, Adam continued to ask for the financial information. I explained that I felt that he was pressuring me to pay now.

I put in a service call for a pool pump that was acting funny. The pump is only a few years old but I called Select anyway. Select dispatched a local pool guy to my home. The pump ended up needing two parts replaced and it also needed a cleaning. Select covered the parts but I was responsible for the cleaning. This was ok for me.

I am satisfied with select as my warranty service plan. They covered my AC system in full on an AC blowout that I had. Select was easy to work with and didn't look for reasons to deny my claim. I am happy about this and will continue to use them.

I filed a claim online for my stove. A technician came to my house and told me that I needed a part to fix the heating issue. He called Select when we was in my house and they gave approval to repair the issue. The stove works very good now. I am happy with how my claim was handled.

We have had this company for about one year, I signed up for a two year plan. We had a claim early spring for our furnace and one for our freezer. It took them weeks, literally, to get back in touch with us. After many calls they finally set up a repairman. The repairman did not show up for his appointment because he went out of town and did not want to come back that day. He proceeded to have his friend come out in his place. The freezer is now broken worse than when we started. No response from SHW, it has been months.

I've been waiting for over 2 weeks just to have electric outlets checked out that don't work. I've only gotten an email saying their Dispatch Dept. is backed up and that I can find my own repairman with a $100 limit on repair and would have to get authorization for anything over that. Forget that!!! I called them and they didn't seem interested in helping. What if it had been a major repair??? Seems like they're only interested in your money... Needless to say I have cancelled my policy... BEWARE!

Our air conditioning totally breakdown on us on a very hot day. We called Select in a panic. They assured us we were a top priority. We ended up getting serviced the same day and they got our air working again. Pleasantly surprised how this went down.

I just received my reimbursement check from Select. My claim was approved two weeks ago and they sent me my check early. I am happy about this as I need the money to pay for other bills. Thank you Select for understanding my situation and helping me out.

I had a recurring ac issue for years. I signed up with Select because they said they do cover pre-existing issues. They sent the ac contractor to figure out what was wrong. Finally after 2 years of trying to fix this. Select did it. I am very happy with this.

I first contacted Select Home Warranty regarding my AC Unit not cooling properly on 7-3-2017. I was told and I understood that due to the holiday it would take a few days to process the claim. I then received an email on July 6, stating that they are very backed up and in an effort to expedite the repair, I should hire my own contractor to come out and evaluate the issue. I did that, I had a technician come out on 7-14-2017. He serviced my unit, I paid out of pocket for that. The technician then stated the problem as shredded ductwork. (Ok, how'd that happen?)

When my pool heat stopped working I filed a claim with Select. Taking of the claim was real easy and they sent a contractor pretty quick. The contractor came out and fixed the heater by replacing one of the heating parts. Good company to work with.

I placed a claim for a plumbing problem in my home. Select send out a great plumber all water plumbing to fix the problem. The problem was a backup in the basement. I am very happy they got on it so fast otherwise my basement would have had a flood.

I purchased this for rental properties and whenever I tried to place a claim there was always an excuse or poor reason for denial of the claim, biggest WASTE OF MONEY and TIME. Now they keep harassing via phone, text and email for a renewal of both policies.

I called swh for a claim on my ac. First, the vendors are horrible. The first vendor never showed after giving me the runaround (reeves heating n air). Once the second vendors shows up, he's in a tank top, flip flops and shorts. (Bryson's Repair) extremely unprofessional! Second, please read your fine print. When the second vendor arrives he asked "Did I get the warranty with freon coverage"? I stated I assumed it was included with the coverage. The tech then stated "That's how they get you" and proceeded to tell me it'll be about a $1000 for freon.

I have two rentals with Select. The last claim I submitted was for a plumbing issue in the upstairs bathroom. The leak was repaired by Select and it was covered in full. My policy is up for renewal in about a few weeks. I will be calling in to renew.

The service has been good so far. No complaints really other than their technicians need to respond quicker. I do understand though that it's out of their control since Select hires them as a third party. Overall my claim was handled professionally and as quickly as they were able to resolve the claim. I would recommend this service.

My feedback is that I have been treated nicely by Select. My claim was placed on a Tuesday. Select followed up that same day by sending out a service technician. The service tech was quick to fix the broken garage door opener. I have had a good experience overall.

I got a home warranty when I purchased my home last year. This is my first warranty plan. In fact I have never heard of these before I bought this home. I was instructed to call Select when any of my appliances broke down. So I called them when the fridge wasn't working. Select promptly came to the home and fixed it. Glad I got this coverage.

Made a claim for a ac broken with SHW. They responded quickly. Fixed it within 48 hrs. This is pretty impressive given the season. I like the way shw was totally on top of my claim to make sure it was handled in a timely manner.

I can only imagine the satisfied customers on this board haven't filed a claim... I'll be brief, the contract is written so that they will never have to pay a claim. Look at clauses 9.1.2 and 8(iii). 9.1.2 notes that you have to demonstrate 3 years of maintenance records, or else their payout is limited to $150. That's even if you've only had a policy for 8 months or something -- they expect you to have done the maintenance and maintained the records prior to the terms of the contract. And even if you did, 8(iii) gives them the option to simply pay out the depreciated value of the appliance.

I am definitely happy with the service Select provided for me when I really needed them. I had my air conditioner stop working in a very hot few days. Select responded quickly sending out a local repair man. The repair guy got the job done. Very cool.

I got good service from Select. My dishwasher stopped cleaning my dishes one day. I have a Select policy so I called them. So they came out to look at what was going on. So the dishwasher is old and needed some parts. It was fixed by Select and now it’s running fine.

I first called on 7/19/17 to put in claim for roof leak. SHW referred me right away to a plumber and AC companies even after their initial questions I answered I had NO plumbing nor was my air handler in my attic. I was pleased with their response time. Both companies confirmed what I needed was a roofer. Unfortunately I don't have much time during the day to call because of my job so the next time I had a chance was Monday 7/24/17. Spoke to "Jay" and explained what both contractors said and said she would get a roofer to contact me and to give them 24 to 48 hours to response.

I was very dissatisfied and frustrated with this company comparing to another home warranty I had in the past. Trained sales told you wonderful dream and you'll wake up with repairs being fixed on my own payment. Not helpful at all as I’m in the end of the 2nd year of a 5-year policy. Upon cancellation, the prorated is calculated based on "annual listed price”, NOT refund of total premium divided by policy length.

On 7/26/2017 we experienced a serious plumbing issue in our main bathroom very late in the evening, which is also the only bathroom our disabled son can utilize in our home. Having been a member of Select Home Warranty for almost a year, and not requiring their services until now, I opted to call them at 11:12 PM. The operator took my claim, and gave me a claim number, **, which I wrote down. The operator assured me that I would see an email in the morning notifying me that a contractor had been contacted and would schedule an appointment for me to begin repairs.

So I have a policy by Select. I purchased this a few weeks ago. I had to put a claim in my diary month of the policy. I was a little nervous because the policy was so new. Select still agreed to cover me. I am pretty pleased to have such an understanding company.

I had a good experience with Select. My washer just stopped working and we had company sleeping over for the week. Getting the washer working was an emergency for me. Select Home Warranty came thru at the right time for me. Thank you for your help Select.

Very happy with the service from Select. My claim was covered in full. The Select service technician was on time and he was very helpful. I would not have an issue recommending Select to anyone looking for a warranty plan.

I've been a customer for 2 years with SHW and never made a claim until last week Monday when my dryer broke. I told them the only thing I get from the machine when I turn the knob is a whirring noise and then it goes dead. The agent took my info then emailed me the next day to say they are rejecting my claim because they don't fix noises. I had to call them and explained to them that the noise wasn't the problem; the problem is the machine is not working! I finally got them to understand and they put in the claim.

I am satisfied with the way my claim was completed. I placed a claim for a dishwasher not turning on. The part called a control board was burnt out. Select replaced the part and paid for the install as well. The plan is well worth it.

I initially had an issue with my claim so I expressed my unhappiness. I immediate got a call from a supervisor to help my sort out my issue. John in customer service really worked hard and got me a positive resolution. Thank you.

I placed a claim for a air conditioner that was leaking a few days ago. It was hot and sticky out. My home was like an oven. I was anxious to get it fixed. Select came thru by getting me an ac technician out the same day and fixing the air conditioner.

I dont usually write reviews but Select had followed up with me after my claim was completed to make sure there was nothing left that I needed. I appreciate the follow-up and they did fix my outlets that stopped working. So I am happy about this.

I am happy with my experience dealing with Select Home. My dishwasher was not draining. Select fixed the problem for me without giving me any excuses. I feel confident to have them as my warranty provider. They are easy to work with.

I am having an issue with my air conditioning unit. I spoke to them on Thursday and they just sent an email to me today (Monday) stating that they will not cover it. They never even bothered to come to my house to see what the problem is, so how would they know what is wrong with it other than hearsay. Top it off, what they put in writing is not on my policy. I should have researched the home warranty company who I had when I bought my house because they had someone come out the minute I called them with a problem and there was no issue with coverage. Also, wait time to talk to anyone from Select is too long. What happens if you have an extreme emergency. They are not helpful by any means and people need to know this.

Select Home Warranty contacted me and handled the situation to my satisfaction. Thank you Select for making this right.

Requested service for electrical problem. They never sent anyone out and told me that I could find my own contractor since they had none available?? This went on for over a month with no resolution. Ended up canceling the warranty and went with another company that fixed the problem. Select Home Warranty was a waste of time and money! Beware of them. Poor customer support!!!

I have good feedback about this company Select. I signed up for a policy two months ago. I initially had some special requests about placing claims and they agreed to accommodate me. When it came down to actually making a claim things really went on without an issue. I'm am happy I chose them for my coverage.

Service has been excellent with Select Home Warranty. The representatives went above and beyond to assist me in my claim. They made sure that the contractor arrived and that my repairs were completed. I was very happy with how I have been treated.

The QA department reached out to me to help resolve most of my issues. My complaint was handled very quickly and professionally.

Hot Hot Hot. My ac broke, stopped cooling in over 100 degrees in Arizona. Select responded fast. I'm so glad. My kids were crying. It was a nightmare. Anyway it's all good now that Select fixed it. Hopefully it won't break again.

I noticed on Sunday that my dishwasher was cleaning properly. It is only 2 years old so I was a little surprised. When I called Select they sent their local representative to check out my dishwasher. As it turned out it was a manufacturers defect. I had to call the manufacturer to let them know. They ended up sending me a whole new dishwasher and covered the install. I am very relieved.

I received a call from Scott to resolve the issue. He was able to help me with the reimbursements.

I have had issue after issue with Select Home Warranty. Rude customer service agents, denied claims. I am organizing a class action lawsuit for breach of contract. I am searching the internet message boards for issues with Select Home Warranty.

I have a rental property in Florida. Their garage door wasn't working or not turning on. I wasn't sure exactly. So I had my tenants call Select and they took the claim and everything was covered and repaired. Very happy with how it turned out. My tenants were also happy.

I am a Select customer for three years and I would be happy to put some positive feedback for this company. I just had a pool problem taken care of by them. The service was easy and I would recommend them to family and friends.

It's about that time my AC was broken. It was blowing hot air then just turned off. I was a bit nervous to file a claim and was not sure what was covered. I spent a total of 15 min on the phone while they took my claim and explained everything to me. I got a phone call with 60 min from the AC people. They came that night and repaired and replaced a piece. I'm very happy and satisfied.

I have never before been so disappointed with a company as I am with Select Home Warranty. From the beginning I was told they did not receive the check from the title company even though title company was able to provide documented proof when the check wad sent the month before. So I decided to cancel policy based on incompetency. I was told the check would be at title company within a month. The cancellation did not go thru when I checked a few weeks later and after having to go thru process again. Later I checked in mid June wondering why the checked did not arrive. The man put me on hold 10 mins then got back on line and told me it was already sent. I became suspicious when he could not provide a date.

I purchased a home warranty from Select Home Warranty in 2017 for $500 as they pushed to pay them upfront (be very careful don't pay upfront). I noticed a water leak in one bathroom and carpet was wet. I called them and the plumber came, charged me $45 upfront without even looking and then he said the problem is a leak from slab and he has to bring other equipment and charge is about $500. I called other plumbers with reputation in the area and they charged me $320 to fix a leak which was from one small line in the closet and had nothing to do with slab leak.

My air was leaking and sending out warm air. I was nervous since the temp are high. I thought this was going to take a while. Select assured me that everything would be okay. They sent a HVAC company fast and he replaced a piece. Now everything works great.

I have a rental property in Miami. I live in California. My tenant called me telling me the pool was not looking right. So we called Select and they handled everything for me. Really was a very enjoyable experience. Thank you Select. You saved me a trip to Miami.

Had a previous bad experience with this company involving their customer care in regards to fixing my AC system. I was recently sought out by a representative from the company whom was very nice, sympathetic and helpful. Although I am no longer with the company, We was able to come to a compromise and a happy medium that I am satisfied with. Thank you Scott for understanding and reaching out to me.

I tried making a BBQ for the holidays and I put a pot of water on the stove top to boil some potato's and my worst nightmare came true. It was not lighting up... I called Select in a Panic. The operator told me I would have a call back within a day or 2 for the holidays. However two hours later I had a technician who was right near me. He stopped by, fixed it and we all got out potato salad in time for our BBQ. Great experience.

I called SHW. Filed a claim for the sprinkler system. Everyone was professional over the phone and answered all my questions. Contractor arrived on schedule and fixed the sprinklers. They made sure to test everything before leaving. So far I had SHW for 3 months and am very happy.

The company followed up and offered additional refund money $200 for our troubles with attempting to use the policy we had in place. Resolved better than last left off with their inital reps not offering any help. Try and get to management for better response resolution. Would still not revert this company to anyone looking for a good home warranty.

My water was running overnight. I shut the water off so we can sleep. It was so loud. I had my daughter call SHW and she explained the problem to them, they informed us a plumber would arrive shortly to our home. They came about dinner time and fixed our problem.

I am writing this review because of emergency work Select did for me. I had ac go out before the weekend. Select quickly responded and got me a technician. I an happy to have this policy to rely on for a property I don't live in.

I really like Select. They gave me really special treatment for my roof issue. I got a plan with free roof leak coverage. When I called in for my roof leak issue they actually honored it and paid for the repair. What a deal.

Select really came thru for me on a pool issue I had over the last week. The heater was not functioning. When I called Select the pool guys were backed up because of the season. They allowed me to go out of network and call my own pool guy. He came and fixed the heater issue. We have sent in our invoice for reimbursement. The check has already been mailed.

My dryer was spinning and spinning, it would heat up then stop after 10 min. Select sent an incredible tech would deal with my brand of dryer. He was so quick and honest. Problem Solved. I want to also say how helpful Select was with helping me with the entire process.

Select covered my dishwasher with no issue. I am pleased the way it all was handled. The experience overall was good. I never had to wait on hold for Select Home Warranty to pick up the phone. This is a big plus when we are very busy these days.

My sprinkler system turned on but no water came out. A technician came and fixed it. I am very happy with how Select helped me book an appointment. My internet was down at the time and they manually gave me all the information. Technician as well.

My Toilet was not flushing and kept getting backed up. Select helped with set up an appt with the contractor and explained the simple process. The contractor came and fixed it. Everything worked great after that. Very quick and Very professional.

My Daughter's Electric in her bedroom was out, I called Select and they sent an electrician over and fixed the problem. Thank you Select and thank you to the technician as well. He was so patient with me, I asked him a series of questions. Very professional.

I do not want to take the time to write the entire story, just know they do not cover what they say they cover. I had added roof leak protection; however they did not cover the roof leak repair because it had a shingle on top of it. I know what you’re thinking, trust me I'm just as puzzled. They will take your $475 plus and then find every reason possible not to cover the repair. I even read reviews and shopped around for good home warranty and decided they must have a way of removing bad reviews because I had two friends get same warranty from Select and they were both declined coverage as well. One was garage door issue and the other was dishwasher.

I signed up for a policy to handle my home repairs. I have not filed a claim as of yet. I would like to say that the process has so far been professional and easy. My sales rep was kind and I got my policy right away. So far so good Select.

I am very happy with Select Home Warranty repair services. I called Select with an AC problem in my downstairs unit. Select showed up promptly with a good AC technician. The problem was repaired and the AC is now working again. I am happy I have them to call for service.

I bought a 3 year and 9 month home warranty from Select Home Warranty for a great price of $1050.00. They had called me so I did not research the company in advance. My AC went out last week and I was so happy I had a home warranty. I had a preventive maintenance on my AC last year and I thought this would be an easy claim. Apparently Select does not honor their warranty if you DO NOT HAVE 3 YEARS of maintenance records whether you owned the house or not. They did not bother to tell me that you need to have maintenance records dating back 3 years prior to me forking out over $1000.00.

Our pool was not working. We called SHW and the pool guys came out. Great work. Everything was covered. Smooth process. This was my second claim I made with them. Both pleasant experiences. The Agents and Contractors all work hand in hand. Very professional.

The water heater wasn't working well. My husband called in early in the morning and a technician was sent out by the end of the day and the problem was fixed. We are very happy we didn't have to deal with it. Select did everything for us.

After reading my response online ConsumerAffairs, select home warranty contacted me directly regarding my issue. After listening to the description of the problems I was having with getting work accomplished the department manager understood my frustration and immediately offered to have the dispatch manager send out a technician for the igniter with our stove. Additionally, he raised the maximum payable allowed for the air conditioning issue from $150 to $250. I have decided to change my rating of this company based on their willingness to resolve the issue to a level 4. I have went from will not renew to seriously considering when my warranty expires here in a month or so.

I was recommended to get a home warranty plan from my realtor. They told me to look at Select as they had a low price and good service. So I bought the plan 2 weeks ago and so far so good. I haven't placed a claim yet but all the reps were nice on the phone.

Select Home Warranty told me everything was covered same as my old policy. When a.c. started freezing up I placed claim. Paid 45 service fee. Needed freon. Select Home Warranty would approve freon. Said wasn't covered. I've since contacted 5 home warranty companies all whom cover freon. Canceling my policy asap with Select Home Warranty. Also took 6 days to send contractor out.

Something was making noise in my machine (Washing Machine). I called the number to Select Home Warranty and a woman took down my claim within a few minutes and had a contractor call me within the hour to set up an appt. The contractor was A+ as well as select. Problem fixed.

My fairly new microwave suddenly stopped working. I called SHW and then filed a claim. Within 20 minutes a representative called me and told me a contractor has accepted the job. Sure enough they came out that evening and fixed me problem. Very comforting knowing Select Home is there to help their customers.

Spoke with Scott at Select Home Warranty and was reimbursed the total of what was originally quoted. Thank you for listening to your customers.

I bought a Select policy in case any of my old appliances break. Actually one did break so I made a claim with Select on Tuesday. The next day a Select technician came out to fix the fridge. The fridge needed a part and Select gave me the choice of a cash buyout or to repair the fridge. I repaired it.

I spoke with Scott who helped me resolve this claim issue. I feel that the issue was fairly resolved.

My pool was not working properly. I called Select, got an agent right away and they were great. I had a pool company come out and fix it the very next day. This was quick and honest. I really appreciate how quickly everyone worked. Now my kids and family can enjoy their summer vacation.

Our air went out over the weekend. My wife called in and they had a contractor come out right away and fix the job. We are very happy with the service and how quick they worked. Our air is working beautiful and this whole transaction was very smooth.

I bought a warranty from Select Home last month. The salesman I spoke to was kind and patient. He answered all my questions, and I had a lot. I now feel much better that if something was to go wrong with my appliances I am covered.

Thank you Select Home Warranty! My microwave stopped heating over the weekend. I spoke to Select over the phone about the problem. They told me over the phone that it is not worth fixing and that I should go purchase a new microwave and send them the receipt. How easy is that.

Very late in providing washer service to my area. It's been 3 weeks since I first raised the Washer service claim and every time I call Select Home, they don't have a date on when I would be getting the service. All the time they are suggesting me to get my own technician, but they are not clarifying if I would end up paying more than my co pay after the reimbursement. One of the agent explained me that it's first come first serve however he doesn't know where do I stand in the queue. After 3 weeks I still don't know when Select Home would be sending a technician.

I'll describe, briefly, my four claims with a great 3 year policy for 1200. 1.) Built in microwave broke. Installed 2006. I was told it no longer is made in 2016. Therefore they gave me 95.00. It cost 525.00 for the same new model. 2.) Light in garage door opener not working. I was told although the garage door opener is covered, the light is not. I got my own technician, who replaced the circuit board, which was covered. They reimbursed me about half the bill.

Select took care of my spa claim great. So I called them to place the claim at around 930 in the morning. Around 2 hours later they called me to set an appointment to come to the house. I was able to agree on them coming the next day. As it turns out my spa heater needed to be cleaned. This was taken care of by the Select representative that came out.

My pool pump stopped working. I have a Select Home Warranty policy. I contacted them to come out. They came out the next day. Pool pump is now fine. I have zero complaints, the warranty is worth it. I have since signed up a second property with them.

I am happy to post some good feedback for Select. I am also happy with the service they provided me when my dryer went out. I have and numerous encounters with them by phone and by email. They were kind and supportive of my situation. Very good work.

We are relieved have a home warranty plan from Select. They were recommended by a friend who has them as well. Select came out to repair my air conditioner last week. Since then it has been running really cool and quiet. It's an old system and I'm happy to not have to replace it right now.

I have never found a warranty company that was good as Select. I live in Alaska so no company would want to cover me. Select agreed to covered me and let me get my own repairs done. They have been easy to communicate with and very responsive.

When my dishwasher spray arm stopped working I called Select Home to sent out a plumber. The interaction was good and they picked up the line really quick. There was almost no hold time. I spoke to a rep who appeared to be overseas but he was nice and knowledgeable. They did send a plumber and covered most of the claim. I did see that the spray arm is not normally covered but they did help me with the repair. I am very satisfied with that.

I got home Sunday evening and found out that my air conditioner quit working. I filed a claim right away Sunday evening around 10pm. I called at 8:30 am to find out the process and I was told then that it could take 24 to 48 to get a claim assigned. I asked if it could be noted as an emergency and she said that she would put a note on the claim. I did not get a call until Monday 4pm and was told it could take up to 24 to 48 hrs to get a contractor assigned. I finally got a contractor assigned right after that but still waiting for a call.

Select came out for a service call and I am happy with the service. I placed a claim on the website. That was very easy. Select called me to set an appointment and they came out within 24 hrs. My washer needed a couple of new parts and it was fixed.

I am pleased with Select. They respond quick to my call. My old warranty never called me back and it took very long to get someone on the phone. I have not had that issue with Select. Select fixed my septic system and I just paid the deductible out of pocket. I will renew and recommend to friends.

I transferred to Select Home Warranty because of its cheaper premiums compared to my previous carrier-- BIG MISTAKE! Their coverages for the plans have MORE EXCLUSIONS than the actual things that they will cover when your appliances or home systems break. My AC broke, they sent a technician over, didn't do a thing to fix the problem-- says he will send his diagnosis to the company-- Basically, I paid the $45 trade fee for diagnosis then it's been 4 days in TEXAS HEAT & they keep saying they are waiting for authorization. Fearing we would have to endure a weekend still without AC, I kept calling & then they finally said it (probably their most used lines-- "I'm sorry but unfortunately...").

I am a realtor in NJ. I have been recommending Select for 2 years now. Select is very accommodating to many different situations I have with home sales. They have been very easy to get policies from and very good on the service side as well. They really make my life easier.

Select Home Warranty is a great company. I dealt with the customer service manager for my claim. What happened was they were backed up in my area so I was allowed to get my own plumber to fix the problem. I sent in my invoice for $175.55 and Select reimbursed the whole thing.

I am happy. Select did a great job with my service call. I had low expectations being that this is my 4th home warranty company in the last 5 years. Select did the job, I hope this type of service will continue.

I am glad I have this policy that I bought with my home. Recently I had to use the service for the first time. The process was quick and easy. The service representatives on the phone and the ones that come to the house were good. My oven is now working fine. I would have liked more updates along the way. Otherwise no issue.

First the phone wait times are too long, second I receive a denial for a simple roof leak that was based off information that was not for my home. I could not get someone from management or the authorization department to call me back in a timely manner. I will not be renewing this policy and would not recommend to anyone. They denied the claim saying that gutters are not covered.

I called Select Home Warranty to file a claim for my dryer as it was not drying the clothing. The representative took down my claim information and told me that a contractor will be in touch with me. The contractor called me several hours later and scheduled an appointment for the next morning. The contractor was very professional and repaired my dryer the same visit. I was only responsible for my service call fee. I am very happy with how my claim was handled.

I filed a claim online for the sprinkler system. The sprinkler contractor came to the house and found the cause of the issue. He repaired the sprinklers the same day and everything works very well now. The overall service has been very satisfactory.

I am impressed with the Select service that I received for a broken down water heater. I noticed one day that I did not have hot water. I placed a claim thru emailing Select. Select called me to get some more details about my situation. Select then sent out a plumber to look at and repair the unit. I have had no issues since then.

I highly recommend Select Home Warranty. My washer claim was processed very fast. The technician arrived to the home on time and was very polite and professional. He maintained a clean work environment and made sure the machine was in working order before leaving.

I had a home warranty policy with Select Home Warranty for less than a year. My microwave stopped working, so called in a claim. The representative asked me a series of technical questions. I'm not a repair technician, but I speculated that it seemed like there was a contact malfunction in the microwave door. A few days later I received an email rejecting my claim. They said... "We don't cover microwave doors". They wouldn't even send out a repair tech to evaluate it. I called back to question their decision. Why wouldn't they at least send out professional to troubleshoot it? They wouldn't budge. So I canceled the remainder of the policy. Then to add insult to injury, they charged me a $75 cancellation fee!

Sadly I did not check this company out on Yelp and other review sites. They took my money and in six months I filled one small claim. They never responded. I called and was promised someone would contact me. This never happened. Today they said, "Oh by the way, we do not cover leaks." So you know, if you have a Freon leak, a toilet leak, a pipe leak, a plumbing related leak, a dishwasher leak, washing machine leak... it goes on and on... you will not be covered. This is NOT typical of your better warranty companies. You get what you pay for. Worst customer service also and they would not refund all my money.

HORRIBLE CUSTOMER SERVICE. NO CALL BACKS. I BELIEVE THE CONTRACTORS WORK (for them) reason being... after diagnosis, NOTHING IS EVER COVERED! All of the items listed as cover... for whatever word play games they have going on!! They will find a way to not pay! You pretty much pay for a diagnosis and then end up paying for repairs elsewhere! WOULD NEVER RECOMMEND THIS SERVICE!

I have been signed up with Select since 2015. I just renewed my policy because they have taken care of my property for the last couple years. I am happy with the service. So far they have not let me down.

I am writing my review in appreciation that Select came thru for me on my claim. Our air system went out when it was very hot and we needed a fix in an emergency. We called into the Select claims line and got someone right away. There was almost no hold time anytime that I called. My air was back on in one day's time. I was very impressed being that it is AC season and it's hard to get someone to come out.

I filed a claim for my a/c last week. The contractor who was hired to make repairs in my home was on time and professional. He explained the issue and what he did to fix it. Now the a/c unit is working well. I appreciate the quick service from Select Home Warranty.

I am a longest home owner and have owned the home we live in for 5 years. This home is around 13 years old and I began to worry of a large repair bill from a heat/ac, plumbing, or appliance so I looked into a home warranty. After some research I settled on Select Home Warranty for they were rated highly and reviewed well. After some negotiation with one of their salesman I purchased a warranty from them for 2 years. They discounted the service call payment and gave me an additional 6 months of coverage for free. 6 months go by with no issues but on 5/30/17 my a/c froze up so I called in my first claim the next morning and was told I would receive an email, within 24 hours, giving me the technician's information for me to contact them to set up an appointment for repair.

I normally do not write any reviews but I wanted to share my positive experience with SHW. I filed a claim for my stove and was concerned that it may needed to be replaced. Select sent a technician out to my home who confirmed that I indeed needed a new unit as the cost to repair the current stove was too expensive. Select Home Warranty reviewed my account and the diagnosis with the technician and agreed that the unit needs replacing. We agreed on a reimbursement amount and I recently received my check. I was happy that everything turned out fairly for everyone. I am happy I ended up choosing Select over the other companies out there.

Please be aware of sale persons from Select Home Warranty calling to gain your business. This is not an honest company; my account was cancel by a internal employee and was covered up by management. This action left me uninsured for the next month until I sign up with a new warranty company. The representative are corrupted and only look to cheat you out of your money.

Won't fix my dishwasher because it costs too much with the technician they sent. So they are ordering the parts themselves. I got 1 part a month ago and still waiting on the other part since February, 4 months already because it's on backorder, just because Select Home Warranty wants to save a couple of dollars. When the technician can order it now and get it shipped in 2 or 3 days and no more waiting. This is no way of doing business, can't wait no more. Need it fixed now. Also said they were not paying technician to go back and install it because that was extra. That I had to find someone to install it and pay them myself, when they should pay the technician as it's in the contract parts and labor.

I called Select Home Warranty to file a claim for electrical issues I was having in the 2nd bedroom. Select Home Warranty had an electrician come to the house to see the issue. The electrician made some repairs on the wiring and everything is in working order right now. Thank you for the quick claims service.

Select Home Warranty is a criminal enterprise that cheats consumers. Do not be fooled! The positive reviews are generated by the company and their employees. On another site there are over 200 1 star reviews on how they lie and deceive. My mother had a water leak on a pipe under her kitchen sink. They told her it was not covered because it was not in the house! I put in a claim on my a/c on my condo. I have owned it for 2 years and 4 months. They told me if I don't have 3 years of service records I am not covered. So essentially NOTHING is covered. You guessed it NO refund. DO NOT USED THESE PEOPLE!!!

First service call for water leak they could not get anyone to come. Told me I would have to call my own plumber and pay for it myself and try to get reimbursed at their approved rates. Which are not listed anywhere in the contract. 2nd claim for broken garbage disposal they won't even send a repairman. They just send an email offering me $75 to go get a new one and put it in myself. 15 phone calls and 10 emails for 2 service calls. I'm going to pay $10 a month more and go back to Total Protect. At least they're in America not the Philippines.

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Called SHW about our A/C not working after a month of phone calls and emails. They told us due to us having our A/C worked on in the past it wasn't covered by their warranty. We had maintenance done to our A/C since it was new and due to a FAN being replaced it would not be covered by SHW.

While they are affordable and coverage compares to other companies they lack in customer service. It will take well over 30 days for me to get reimbursed for a claim for AC repair. I had to call my own repair company because it was going to be several days before select could get someone to my home. It was VERY hot outside at the time.

I am here to try and save others their money... When we first signed up for the home warranty we did the three-year and they promised us that if we ever had any issues with our AC unit that it would be covered 100%. When I signed up with them I had asked them several times to send me a copy of our contract so that I could look it over before my policy started and nobody seemed to want to send me anything. A week after my policy started up we noticed there was an issue with one of our AC units.

We purchased the home warranty as part of a home purchase. Our dishwasher went out. Initially, the process was good. They sent a repairman, who ordered parts. Then, the new parts didn't work, and he wanted to do another repair. Select Home Warranty wouldn't authorize the additional repair, and instead wanted to buy us out of our machine. They based it on contractor grade dishwasher and depreciated it so they offered us $75. (Based on the depreciation percentage they gave me, they valued our machine at $150 initially - like you could really buy a new DW for that much).

I filed a claim for my dishwasher 2 weeks ago. The representative who took down my claim was very nice. The technician arrived on time at my home and came back the other day to complete the repairs. The technician made the appointment as soon as the back ordered part arrived. He made the repairs on the dishwasher and it works very well now. I am very satisfied with my service from Select Home Warranty.

I gave a 3 star because I had to miss 2 days of work to get my plumbing issue under control. The first day I missed was because I needed to be home for the plumber. The second day is missed was because he had to come again to fix the leak. I don't know whose fault it is but I would rather have not missed a second day of work. I am happy though with the customer support and the service. The process was easy and hassle free. Next time I will try to tell them to get everything done at once.

I filed a claim last week for my dishwasher. I received a call a day later from a contractor requesting to schedule an appointment. Everything was handled well. The contractor arrived at my home on time and thoroughly inspected the unit. He knew a lot about my model since it was very popular and was able to quickly figure out the problem. He made all the needed repairs and maintained a very clean work area while he was doing it. Thank you.

I personally would recommend Select Home to others from my experience with them. I used Select on one occasion for when my pool pump stopped working. Select was responsive and kept me in the loop the whole time. They sent a quality pool guy to look at my pool and assess the issue. The pool guy was at the house for about an hr before he called in to the Select line for approval. The Select rep on the phone approved the repair. After the approval the pool guy had to go to a local store to get the part. He came back after about an hr and fixed the pump. This was a overall good experience and I'm happy I have this plan.

I have Select Home Warranty for 2 year for my single family home and townhouse. Once we had refrigerator issue, they did not cover saying leaks are not covered. One year later, our water heater broke, the technician on site said it is not fixable as rust has kind of made it leak and can't be fixed. Again it was not covered since its leak. One year later, our AC unit has issues. I have been on the call for 1-2 hours almost 3 times, and I have not been able to get in touch Authorization agent for last 5 days. I cannot start fix or replacement with any contractor until I get authorization from Select Home Warranty.

I purchased my contract in 2016 and have been pleased with the service. I filed 3 claims so far, one for the plumbing leak, one for my ac and the last for the dishwasher. Each claim was handled as quickly as possible. Repair technicians were hired and sent to my home to make repairs. A+ service.

A technician was hired by SHW and sent to my home to repair the dryer issues that I was having. The technician was professional and on time. He fixed my issue and explained what happened to it. He also gave me some tips to avoid having this issue recur.

First the good news. The price was good and the customer service was also good. The contractor they sent was OK, I would rather have used my own. I would rate the whole experience as an 8/10. If they had sent a better contractor I would give it a full 5 star.

I filed a claim a month ago for the sprinkler system. Within a few days' time the repair was made and the sprinklers were working well. Select Home Warranty responded promptly to my claim issue and made sure the repairs were completed as quickly as they were able to get it done.

Do not use Select Home Warranty. They are full of it. I've been out of hot water for 6 days. I call them, they send the contractor out from Homeland handyman. All he did was looked at it, went out in his truck and got a screwdriver and tighten the panel. Said it should be hot in 30 minutes. I waited 2 hours. Get in the shower the water is still cold. Called him, he made up and excuse to tell them I need a new water heater and he will let them know. He did not turn in his diagnosis. Call them, they said they have not got his diagnosis. Called him back, would not answer the phone. Leave a message. Kept calling them back. I fax them the paper that he gave me for my receipt. All head on it was Tighten panel. Call Select later to see if they received the fax. Had not received it. Said someone will call me.

I had called to select for a plumbing leak claim, the service went smooth. They emailed me a plumber's phone number the same day to set an appointment. When the plumber came to my house he fixed the leak by replacing an old valve. From start to finish I had no issues with Select. The customer service was good and the plumber was good.

Select did an OK job with my repair. The process was "ok". The customer service was good. I wanted more of a reimbursement, but they did follow the policy. I don't have any specific complaints. I just wanted more money for my fridge.

I filed a claim for the ac system in my house. The claims process was fairly simple. I provided them with all the information I had so that when my contractor came he had an idea of what was going on. The contractor was extremely professional and explained everything to me. I was really happy with how my repairs were made. I highly recommend this service.

As a new customer with Select Home Warranty (SHW) and a Realtor for many years that has encouraged and referred several of my clients to get home warranties from two or three other home warranty companies, I find myself in a situation with SHW company that has been very dissatisfying and distasteful and did not expect it will be better with any future claims. Therefore, I canceled my Select Home Warranty policy.

My last few experiences with warranty companies have been not so good until I signed up with Select. The service was great. When I called the rep answered the phone saying, "Thank you for calling Select. We are so happy you are a customer. How may I help you". This is great, I never heard that before. Anyway the whole process was great. The customer service were really nice. I was really surprised.

Signed up with Select in March of this year and I just had my first claim handled. The service was good and the washer is now working fine. I am glad I bought this warranty from Select. I would recommend them.

I filed a claim online for my air conditioner. A contractor came to my home the next day and made some repairs. The contractor was very professional and arrived on time. He was really polite and explained what happened and what he is going to do to fix it. I was very happy.

I was very impressed with how my claim was handled. The service representative was on time and thorough. He completed his inspections and told me what the problem was before making any repairs. He made sure that Select provided him with the approval so that the repairs can be approved and completed in a timely manner. I was very impressed.

The warranty is worthless and they say someone will contact us for issues. 2nd year in a row no one has contacted us. We wait and wait and wait this time being 11 days without ac and finally hire our own person. The claim was denied and that's not the problem. We called every single day with a guarantee someone would call us and come out. We have a newborn and 2 other young children without ac plus 3 animals. Their excuse is we don't send anyone one out for issues with Freon, it's not covered in the policy! O great if you'd actually sent someone the first day or 2 or 3 we could have found it was an issue uncovered and moved on.

Upon purchasing the home warranty, I went into depth with the salesman that we had only owned our house for less than a year and did not have 3 years of service documents. He said that that would not be a problem due to new purchase of the home. We had an initial claim of an A/C leak of $100, which the company repaired and paid for with no issue. However, this month we had a blower go out. What a major hassle. We had to call the company to OK the repair, the person taking the call was not knowledgeable and it was extremely time consuming. At the end of the call, they could not OK the repair and said that a supervisor would call back within 15 minutes. My repairman had to leave (still no AC).

I've made 5 claims with them and they have an excuse for not covering any of them. When my oven went out, it took them 2 months to get a technician to my house and when they finally reviewed the claim, they came back and said they would give me $150 towards a $600 repair, because my claim was in the first 3 months of when my policy started after a 30-day waiting period. In essence, you pay for a year of a warranty but they don't cover you until month 5. What a scam this company is!!!

Select Home Warranty provided me with good customer service. My questions were answered and my repairs were completed in a prompt and professional manner. I had no issues with filing my claim or having a service contractor come to my home.

I picked Select Home Warranty because of the cost savings. However I was not aware of the lack of service repairmen that they have in their network. This is a joke! Only one repair appliance company that I can use for my washing machine and now for my refrigerator in the whole D/FW area. Really? Since I had a poor experience with Seven Star Appliance (also rated poorly online) with my washing machine, I do not want to use them again. And now my only other option is to go out of their network, select a repair service company and pay upfront and wait 30 days + to get reimbursed. I will not choose this Home Warranty company EVER again and will gladly switch back to HMS and pay more but get better service. This is ridiculous!!!

My service request with Select Home Warranty was handled quickly and professionally. A contractor was sent to my home to make repairs on the a/c unit which was acting up. The contractor arrived on time and was able to complete repairs on the unit.

They alleged they would call or respond back to us in 24 to 48 hours, which is BOLD FACED LIE. They never answer the call promptly, unless you press #1 for sales. Sales Always picks up right away, while no one else does, because they are grossly understaffed, and try to wear you down by being unresponsive, crooked and/or doing whatever it takes to evade, avoid, not pay and/or cheat everybody as much as possible. They should be federally investigated for CONSPIRACY TO COMMIT FRAUD AND RICO VIOLATIONS. Pursuant to a RICO civil or criminal case their assets could be, and in my opinion, SHOULD BE SEIZED until the case takes its course in trial, in North Carolina locally or If Applicable FEDERALLY. The owners should do serious jail time, in my opinion.

Great customer service. Great overall claims handling. Repairs are completed in a timely fashion. I am very happy with all the service I received from Select Home Warranty. I recommend them all the time to family and friends. Everyone who purchased a warranty through them were equally happy.