Select Home Warranty Reviews

I am please with the handling of my heater repair. Select Home Warranty did a great job getting my heat back up and running again. My heating system went down on a Tuesday and they had it back up on a Wed morning. It’s a good thing it wasn't that cold the night it wasn't working.

I am so angry that I am still fighting to find out why my claim was denied from Dec. 12. My furnace went out (I live in Michigan) and the part to fix the almost 30-year-old furnace with labor would have been $1200. Company was not sure they could even find a part and if they did told me could not guarantee it would even work after sitting on a shelf for that long. A new furnace would cost $1000 plus installation. No reason given but claim was denied until I could provide other information. I have provided all the receipts for service I have and have yet to get a written response on why the claim has been denied.

My experience with Select home warranty was excellent. I ran into a boiler problem at one of my rental properties. My tenant called me in a panic. About 6 months ago I purchased a select home warranty and have not had to use it yet. My first call with them was great. They handled the issue direct with my tenant and I did not have to get involved. This is exactly why I got this policy.

I am Active Duty Air Force now living in West Virginia. I was previously stationed in North Carolina where I currently have a rental. I chose to go with Select Home Warranty and everyone seemed nice. First experience: the heating element went out in the hot water tank and so we called to make a claim. They selected a plumber for us who would not answer the phone or return phone calls. So we call Select Home Warranty back and they dispatch another plumber who after we call, does not accept home warranties. So we call Select Home Warranty back and they dispatch the original plumber who will not answer or return calls. So after a week of this happening and our tenants not having hot water, we hire our own plumber. Jason. One of the supervisors at Select Home Warranty says he will take care of us personally to email the bill and they will take care of it. He gave me his direct extension. I send in the bill and hear nothing. Jason won't answer his phone or return my phone calls. Well our tenants call and let us know there's a water leak and that's why the heating element went out on the hot water tank. So we call the same plumber we had fix the hot water tank and no problem taken care of.

Select Home Warranty is a horrible warranty company and I would never recommend anyone to them. I had a problem with my washer and my washer was only 3 years old. They claimed my washer was over 10 years old and they will only cover $90 towards the replacement of a new washer. I purchased the new washer and submitted my receipt. They said the check for $90 would be sent to me. I had another issue where the water was backing up in my dishwasher. I filed a claim with them and rather than send a technician, they called me and told me I was approved for a new garbage disposal. I called a local handyman and the hose to my dishwasher was blocked up. My garbage disposal did not need to be replaced. I decided to cancel my contract a month later. I am still waiting on my check from my washer replacement and they are telling me that since I cancelled my contract, I cannot be issued a check. This company is the pits.

I will give select a full 5 star rating. I had a garbage disposal went bad over new years. Select called me out a plumber who determined that the unit needs to be replaced. About 3 hours after he left, select sent me an email that I have been approved for a replacement of the unit.

I bought the Home Warranty from Select Home Warranty. I ask several times what it covered and was told if the appliances and systems were in good working condition, they were covered. I even emailed the sales guy, Alan back to verify some coverage limits on the Heat/Air unit after reading the contract. My heat stopped working right before Christmas and had a house full of company. They sent out a contractor that brought his family to sit in the car while he worked on the unit. He ask to stand in one of my kitchen chairs because he didn't have a ladder and then burnt up the thermostat he was trying to put in. After all this, he tells me my compressor is locked up and I need a new air handler outside. Select Home Warranty sent me an email asking for pictures and repair bills. I sent them the three repairs we have done in 17 years on the unit. All minor things done according to the service contractor we use that he regularly has to replace on units. One repair was a 30.00 capacitor and the other two was just a defrost cycle was occurring, nothing wrong, and the other was a breaker had been tripped when filter was changed. Two of these in 2010 and one in 2012. No other issues.

Over the holiday I ran into an oven problem. I quickly called Select Home Warranty and they responded over the holiday. They sent out a technical for no extra charge over the holiday. They replaced an ignition for my oven.

Had furnace problem. Select Home Warranty says it's covered. They sent telephone number of repair company for us to contact. Repair company said Select never pays them. They refused, Select's Company is a scam. We informed Select. They sent another contractor who said he would need $45.00 to come over and said it was the thermostat. He also indicated that Select owes him for many past calls. Select then said our furnace was too old and they would only cover $125.00 of it. We were also told by Select that we would have to pay the service person and they would reimburse us after a committee looked at the bill. WOW!!! This is truly a scam and we are reporting them to BBB, AARP, as well as the Florida Attorney Generals office for this scam. Please think twice before you do anything with this company. If you found this story to be similar please tell your State Attorney Generals office of this company and their improper tactics.

My refrigerator stopped cooling. I called and put on a claim. Two days later I was still waiting to hear from the technician so I emailed them. The technician came that afternoon and said the refrigerator was very old so it was not worth repairing and that Select Home Warranty would get back to me. I did not hear from them so I had to contact them again and their only response was an email saying the claim was not covered under their legal contract. Service was horrible and their claim department very unresponsive. Who needs a warranty that does not cover repairs or replacements when the appliances die down! I would not recommend this company to anyone. Two thumbs down.

I am very happy that I have a select home warranty for my appliances. I recently had to call them with a boiler issue. Select was upfront and honest about issue. They sent out a good plumber who repaired my boiler issue. I am happy to have the policy.

AC broke. We called initialized claim. Repair needed was motor replacement. Since then we've heard so many excuses why Select should not pay the repair that it will be too long to list here. STAY AWAY!!!

I purchased my warranty in May 2014 and paid in full. I submitted a claim for my heating unit. A contractor was quickly assigned and came out to look at the unit. The contractor said he needed to submit the quote to SHW for approval. I received a call the next day from Select stating that they authorized $125 for the repair. They told me I would need to contact the contractor to arrange service. Upon calling the contractor, I was told the repair was $292.15. I called SHW back and inquired why there was a difference. They said that because I could not provide 3 years worth of maintenance records for my unit, they can only authorize the $125. They also said once I submitted the receipt, they would review it and see if they can get me more money. I had no choice than to get it fixed so I contacted the contractor and had the repair done.

I called select this week to fix my garbage disposal. Select instructed me to call any plumber I wanted. The plumber I called said that I needed to replace the garbage disposal. I called select and select approved the full transaction.

I had to call select over Thanksgiving holiday to repair an oven. I was having family over and this was a major emergency. Select sent out an emergency technician and paid the extra fee for coming out on a holiday. I am very satisfied with the purchase.

I bought home warranty to cover home and appliances. Beware that Select Home Warranty will "depreciate" any appliance based on "their" computer model then will give you a small, laughable amount of cash so you can pay to repair or replace it yourself...and at your expense. What a joke. I have washing machine start giving error code. I researched the code and the fix and learned it's an issue with motherboard. Select HW stated repair person needed to come out. $45.00. Told need new mother board. Select calls me and states they will give me $125 to use to purchase new washer or go toward repair. So, I pay for a warranty and when something breaks they give me $85. HA!!! What a joke. Customer "dis"-service guy was extremely rude on the phone. Told me the $85 was more than I would get for washer on Craigslist. I told him I just wanted the washer repaired and he said they don't pay for that. I told him my house was 15 years and if the a/c compressor goes out, would they also depreciate that, or the garage door opener...he responded yes. So, buyer beware!

I was instructed to contact Select about my claim. Voice response said quicker answer by sending email w/claim number and phone numbers. Did not receive call back after waiting over a week, so called again. I was told that due to not having an annual maintenance contract, my unit would not be fully covered. Max repair bill allowed would be $250. However, I was only approved for $125. When questioned about why approval for only half, the rep said that he didn't handle quotes, but that the Review Board was aware of the cost. I asked for the amount from the Board and he said I had to call the contractor. I asked if he could ask the Review Board how much the estimate was and he refused. In addition, the same unit had been repaired under Select Warranty within the last year, so much of the maintenance inspection was done at that time. This is just an easy way to avoid full payment. I switched to Select because of lower deductible, but it's now clear how that is managed. I will definitely not renew with this company.

Our oven went out and we are having lots of company next week for the holidays so I got very worried. We called Select to have them send out a service guy and they responded right away. The service man came out this week and replaced a heating part of the oven. The oven is now working better than it was before.

I live in a remote area of Montana. I tried to sign up with 3 warranty companies, all turned me down due to lack of service in the area. Finally, Select sold me a policy. I did not have to use them until 7 months into the plan. They were straightforward and quick with my refrigerator repair. I am thankful they were able to service me.

When I purchased the home warranty, the sales rep informed me that I would be covered in the event my water heater or electrical system needed replacement. In the document provided with my policy, it clearly states that my policy covered my water heater, electrical, etc. etc. When my water heater broke and I filed a claim, they first told me it was not covered because it had to do with gas line. I explained to them that the gas line was INSIDE the water heater and was a part of the unit, so why would it not be covered? I then read my contract and there was NO mention of gas lines not being covered. When I confronted them about this, they said they would pay for the part to repair the gas line but would not replace the heater. The plumber clearly said that the unit was no longer good and replacing the gas line would not be a viable solution due to the age of the unit.

I have had very bad customer experience with their sole claim supervisor (Jason **). I have reached out to his manager Rick, but no response. The calculation he provided for the claim amount does not make any sense and calls for re-evaluation of how Select Home Warranty calculates the claim amount. Our Microwave stopped working and called Claims department. Got call back from Jason a day later, informing that it is better to replace the oven, instead of repair. So he said an amount of $85 has been approved, without deducting the $45 deductible. I was not satisfied with his decision. He was very rude and confrontational. I asked him for the basis on which 'Select Home Warranty' came to the $85 amount, he didn't give a clear answer. He repeatedly said the model was manufactured 10 years back. But I know for sure the microwave is only 4 years old. I asked him to read to me the model number he has and it was wrong. He then asked me to send the picture of model number for verification. He was truly unprofessional.

Select home warranty just replaced my oven. What a great feeling. I was expecting them to just repair the oven and they called me to say they have approved me to buy a new oven. The oven was not worth repairing. I would recommend select as a good company.

I am writing a positive review for Select Home Warranty company. I have a home warranty policy with them for my appliances. I recently had to call them for a garbage disposal repair. The garbage disposal needed to be replaced. Select ordered the garbage disposal and had it delivered to my home. They sent out someone to install it a few days later.

DON'T BUY FROM SELECT HOME WARRANTY!! Save your money and apply it to a repair or replacement of a warrantied product. They made me and my family wait for 10 days in freezing cold temperatures to finally deny fixing my furnace after I couldn't produce 3 years worth of maintenance records, even though the product failure was a well-known product issue and had nothing to do with maintenance. Select Home Warranty makes money by making it impossible for you to collect on a claim. DON'T WASTE YOUR MONEY! This policy isn't worth the paper it's printed on. TRUST ME, I WAS BURNED BY THIS COMPANY!

I have my homeowner's appliance policy with Select. My dishwasher was making funny noises so I called them. Select sent out a plumber and determined that the dishwasher needed a new pump. Select replaced the pump and the dishwasher is working fine.

We purchased our warranty with Select based on their A plus reviews they have gotten. Let me tell you they are not an A plus company. Since we have bought this warranty this company now has over 175 complaints with the BBB and a D- rating. Trust me, this is all true. They are rude and are not willing to help you in any way. Please do not waste your time purchasing from Select Home Warranty. We have asked for a full refund based on poor customer service and all we get is that we are demanding our money back. I paid for a service that this company can not fulfill, so dam right I am demanding my money back.

I would rate Select a 5 star in regards to replacing 2 ceiling fans that stopped working. I called them on a Monday and by Tuesday afternoon I was approved to go purchase 2 new fans from a local store. I got to pick out the brand and style that I liked.

I've been dealing with Select Home Warranty as my home warranty company for 1 year. I also have properties with other companies. I use the services often from both companies and I find that Select is a great company to deal with. I will be sending over more properties to them soon.

I would like to give Select a positive rating for replacing a broken microwave. I have a microwave that was 25 years old. The microwave stopped heating. Select gave me $150 to spend on a new microwave. This was a good deal for me.

I put in a furnace claim with Select Home Warranty. The service tech came out the same day. The service was fast. My furnace needed a part that had to be ordered. The part took 3 days to come in and the tech came back to install. The repair was well done. And the customer service was very good. I would have given a 5 star if I didn't have to wait 3 days.

I am a Select Home Warranty customer for 3 months now. I have filed 2 claims with Select. First claim was an ac problem that was repaired and the second was a pool issue that happened to just need a cleaning. Select covered me on the ac but the policy does not cover cleanings.

I signed up for Select Home Warranty and got the normal overly eager sales guy. I challenged him during sign up to ensure we had all the main equipment covered. It was important that I received both AC units covered, he accepted verbally. I got the contract but there was no mention of two, just a main AC unit. I called to clarify, it was going to be rectified - never was. Time went by, my tenants moved in and I was out of a "safety net". I sent emails to several multiple times, but no reply. Then 2-3 months later there is obviously an issue with the AC unit, in the second floor (so not the main floor which MAYBE would have been covered). I called them to explain what happened and was promised that they were going to reimburse some of the repair. I tried to get an amount but couldn't and could not wait for the repair. I submitted everything I had and confirmed again they were going to reimburse some of the repair, but needed a review.

I purchased a home warranty with Select and paid the $400 to get a better deal, that was in October of 2013. I have only made one claim which was this October, paid the $45.00 to someone that came out and was on the job the first day and did not know if it was a washer or dryer that needed repair. They called and asked if I could send them a picture of the dryer and they can make a decision. I submitted the picture and was told that my dryer was too old and the parts were no longer available and therefore they could estimate the value of $89.00 for the dryer and they will submit after I purchase a new dryer and send them the invoice. I informed them that was not the way the contract was written. Customer service agent was rude and only wanted to know if I wanted to renew the contract, nothing else could be done for me.

I spoke with the claims supervisor when I had my claim put in. He was great. I had a special case because I was not able to get off work and they worked around my schedule. The supervisor really went out of his way to fit me in.

When I first called, the rep was extremely rude. They wanted me to provide receipts for the new electrical box the former owner installed, even though I had the former on the inspection. After a heated argument, somebody in charge called back and a time was set up. A local honey do service showed up and knocked at the front door and we were out back, so they left. Two days later they came back. Showed him the electrical problem, but he said part of the kitchen should be on a different circuit but he didn't think he could do it because the "house is weird." Told him we have a water leak through the floor, he went up and looked and declared it's dripping from the shower door (through 6 inches of floor) and he couldn't do anything until he they said if he could fix it. I told him this was a huge concern for me, how much for me to fix it and he got in the car and left.

I purchased a multiple year warranty for peace of mind. Now A/C is out for 28 days and no one has shown up to repair. 7 phone calls! This company is a farce. Beware of their games. Do not choose Select Home Warranty if you have high blood pressure. They will push you over the edge!

I give Select a good rating for replacing 2 broken ceiling fans in my house. I had 2 fans that broke over time. Select allowed me to purchase two fans from a local store and they reimbursed me.

My water heater needed to be replaced due to a major breakdown of the tank. I called out Select to make a claim. Select immediately was on it and dispatched a tech. The water heater got replaced in 2 days.

I could write several pages to include information on the many calls and several emails involved in dealing with my problem with Select Home Warranty, but as they have already cost me hours of time, I would rather summarize the issue.

I just finished dealing with a Select Home electrician on the repair of the electrical issues in my home. The technician was polite, on time and very knowledgeable. I am happy the problem was fixed and would definitely use that electrician again.

Just had a furnace repair completed with select home warranty. I am impressed with the level of customer service they gave me during the process. They also called me when the repair was completed to make sure I was happy.

I purchased my warranty in August after several years with American Home Shield. I had been dissatisfied with recent calls from them so decided to change. I researched and compared and asked a lot of questions and customized the coverage. The first red flag should have been when there was only an e-mail contract. I went to file a claim 33 days after purchase when my ceiling fan failed. Was told that there was an additional 5 day wait if I paid with credit or debit (which were the only choices offered). Found that buried in the contract but after complaining they told me to go ahead and send a receipt as they were usually able to help with things during that waiting period. No check after 6 weeks. Also noticed that they charged me $10 extra on my card for the first 2 months. Corrected after I called them on it.

Select Home Warranty has proved to be a good choice for a warranty company. There were a lot of choices to pick from when I signed up a few months ago and I was not sure who to go with. Select is great at handling my claims and reimbursements.

After several attempts to try and get my washing machine fixed, they made every excuse as to why they would not, none of which were true. I am talking more than 10 phone calls to them, from about august 5 to October 24th. Telling me from non payment, to contract needs signed. Promising me they would have a repair person call to getting managers to call me on specific days and time, which they never called, the list goes on and on.

This review is for a repair/claim for a oven. The oven broke down 2 times in the last 3 months and both times Select came to repair it. The oven had two different problems and both were fixed.

Bought this home warranty about 6 months ago (worst nightmare of my life). Call tech out for garage disposal - it took an act of congress to get it change out. Then call them out for toilet stop up - wait two week, got the run around. Finally I call a plumber and paid to get it fix, sent In receipt, got a check 6-8 week later. Heater went out, call them again just thinking third time would be better. Never had any work done on the heater before - just change the filter out every year like I am suppose to do. They say I need maintenance record where I had the unit service every year. Why would you have a unit service every year without any problem and who knows this if they are not an HV/AC tech. Never use them again. Want the other half of my money back.

I got recommended to Select by a friend who had said they are great. Select just fixed my dishwasher that was only 3 years old. I have nothing but great things to say about Select.

I've been with select home warranty for 2 years now. Over the 2 years I had 3 service calls from select. The 3 service calls all went extremely well. The last one was just under a week ago and my microwave was replaced with a new one. I will be renewing again with select.

I have a home warranty of which I purchased two years of service. I called them because I was having an AC problem. They referred me to a company I called and they were very short with me and said they could not come out to my house until the following Friday. It was 110 degrees so I called Select Home Warranty and asked them if I could call another company. I got their approval to do so with the assumption that I would pay them upfront and Select would reimburse me. That company came out right away and told me the fan on my AC was bad. At the time it was thought that my AC was still under warranty however upon further investigation my AC had been out of warranty for two days. Even so, the company honored my warranty and gave me the part at no charge. I called Select and asked them if the part was warranted, would the labor be covered. They told me they would cover the labor so I proceeded with the repair, thinking I had the approval I needed from Select.

I rate the service from Select Home Warranty a 5 star for repairs and customer service. Over the weekend my water heater just stopped working. We called Select over the weekend and they had a plumber come look. The plumber came prepared with parts and fixed the water heater. I am very pleased.

I took out five policies with this company this year for rental homes. Every time I call with a problem they have an excuse so it isn't covered. For instance, they don't cover a leaking faucet, Freon in an air conditioner, etc. An air conditioner went out last week and I called them for service. The tech said I needed a new unit. They required copies of all maintenance to prove I had maintained it. I supplied them. After waiting 10 days, they told me today they wouldn't cover it because it had rust. This unit was on top of a condo complex in the weather. Of course, it had rust. Just another excuse not to pay. I am canceling my service with them and would strongly advise anyone considering this company, NOT to do it.

I would definitely recommend Select Home Warranty as a reputable home warranty company. The Select claims process is easy and hassle free. They did not make me jump through hoops to get my water heater fixed. My out of pocket cost was only the deductible of $60.

The review of my AC claim with Select is a 5 star because the claims was responded to quickly and my AC is not working fine. I live in Arizona where the temperature can reach 100 degrees so AC is very important. I placed my claim for hot air blowing from my AC. Select sent out the local AC tech to take a look. The tech said we need to replace the motor. We called Select and they had approved the claim on the spot. There was no back and forth and I would recommend Select to my friends and family.

I am very impressed with selecthomewarranty.com. I am with them for over 8 months. I called in a repair at the end of last week. The dishwasher in my kitchen is not working properly. The dishwasher ended up needing a new pump and the repair was done on the spot.

This is a review of the work done by Select Home Warranty. I called them Tuesday morning this week and reported a plumbing problem. My toilets would not go down in the whole house. They sent the plumber within 4 hrs to my home. The plumber did end up finding the problem and fixing it. I give Select and the team a full good review.

Just got finished with a claim repair on my pool pump. We have called Select 2 times for the same problem. The first time they fixed it, it worked for a few months and then it broke again. I called Select back and they ended up replacing the whole pump.

I purchased my home last year and the seller provided a warranty from Select. At first I did not think I would use it much, but this year I needed them 3 times. I have used them for a plumbing problem, water heater problem and ac fix. Overall the service was good and it saved me hundreds of dollars.

I rarely put reviews online but I just had a great experience with Select Home Warranty. I was surprised by a home warranty company that really went out of their way to help me on a fridge claim. They covered a repair that was over the limit and made sure I was happy.

I've called them twice for claims, and both times they tried to denied coverage. Told me to pay for service myself and submit the receipt for possible repayment.

My 80 year old parents bought a new home and bought a warranty by Select. They sold a great Bill of Materials and then when it came to use the warranty restrictions came up left and right. The AC is going a bit crazy and Select said that the unit need to burn up, blow up, start a fire or stop working all together before either would come out. Kept stating they will only come if mechanical. So it’s a mechanical problem that needs to be addressed. Basically told me to Kiss some… Asked for a refund for what they paid for and they said they would need to pro-rate for all their services. What services they did not want to help or even come look and make an evaluation. The Supervisor of Select basically become rude and said “tell your 80 year old parent to learn how to read.”

The Select service process was great. I out in a call to them on a washer that would not spin. Within 3 hrs they had a serviceman to my home who repaired the washer.

I bought a rental and I've got my own home, and I thought it would be a nice thing to have home warranty when things are breaking down. So I did a research online and found Select Home Warranty. Now I got my own properties so it helps out in that sense if anything should go wrong. Initially I was trying to get the best coverage and the financial cost of having two of them, so there's a lot of comparisons and Select Home Warranty was able to give me a pretty good deal if I signed on for a few years versus just a single year, so I went ahead with that. However, I find submitting a claim with them very lengthy. I'm told to kind of wait 48 hours for a contractor to call me, which rarely seems to happen. It has happened on a few occasions, but it seems like I have to follow up quite a bit which I never had to do before with my old warranty company.

I have SHW as a service provider for when my appliances become inoperable. In 2011 I lost my home to a tornado, rebuilt, purchased new appliances (everything new), moved back in in 2012. February 2013 I contacted and purchased SHW for 2 houses and paid for 2 years upfront. My washer began to not spin in the rinse cycle and I called SHW for service. They sent out a repairman who was able to locate the problem. I called SHW several days later as they had not called me about repairing the washer. They told me I needed to send them pictures of my washer because they needed to know what it looked like (condition). I was upset because they should have asked for that before accepting my money and entering into a contract; however I sent the pictures the same day. One week and no response so I called them back, they advised me they'd give me $150.00 towards the repair or replacement of the washer. I spoke with the repair company and the cost out of pocket for me would be in excess of $350.00 and the cost to replace for me would be in excess of $700.

The first time I submitted a claim, the company had no technicians in my area. I selected one and submitted for reimbursement. It took over two months to get a $50 reimbursement. Months later I submitted a new claim. The first company they assigned didn't do business in my state. The second refused to set an appointment because they weren't getting paid by Select. The third time the assigned company had to sign a contract with Select before coming out. The technician was great but was not allowed to do the repair until it was reviewed by Select. The next day Select "offered" a settlement for $125 to repair my washer when the cost of repair is $294 because it's 14 years old. Nowhere in the contract is there a limitation due to the age of the machine. As a matter of fact, this site indicates there is no limitation due to age. Now I have to wait again for their review team to come up with another offer when most companies would have allowed the repair and paid the claim according to the terms of their contract. Save yourself the trouble and go with another company.

I have a select policy for a home I own in north Carolina. Recently something went wrong in the second floor bathroom, my toilet was leaking and it needed to be rebuilt. I called my own plumber and they were in contact with select. Select allowed my plumber to do the work and paid him for the repair.

My personal experience has been great at Select. I have been a customer for 8 months. Last month I submitted a claim for a sump pump not working properly. This was fixed and all taken care of.

I live in a remote area of pa where it is hard to find a serviceman to fix things. So I signed up with select home so I don't have to deal with these worries. In my first repair, select was there for me and found a good service tech to fix my washer.

I have a claim reported to Select Home Warranty for a garbage disposal. All was handled fine. Select replaced the garbage disposal with a new one since mine was not worth repairing. I believe this was a good deal.

My AC broke. I did what they asked and been in review for 10 days. They asked for records on AC which I don't have and because I don't have any, they wont fix my ac. I have been on hold for 30 mins then get John who says "since you did not send in records we are not paying for this." WHAT!!! If I don't have any, how can I send them in. DON'T GO USE THIS COMPANY. I am done with them. I wont use them anymore. I would say run don't walk and if you live in the SOUTH, RUN. 48 hour after they get your pics, oh yes you must sent in pics or they wont do the work, so after they get them and it is in review they will go from there. I was told today it was in review, then I get a manager and he said no it is not in review and they wont pay for it. STAY AWAY. I have been put on hold and told 48 hours since last week. I will yell it from the top of the mountains to stay away from this company.

Select was asked to send a repairman for a washing Machine. The repairman showed up several days. Almost 2 weeks later Select stated that the part was still under warranty therefore they would not cover the part. However the washer was long out of warranty. After several phone calls and promises that a manager would call they stated that they would refund a portion of the repair because the unit was too old to fix. They said they would pay approximately $125.00 for the part and 43.89 for another broken part. I decided to replace the unit for $505.00. They sent a refund and release agreement that indicated it would be repaid in 10 days on 8/21. I forwarded the signed documents and proof of purchase on 8/22. It is now 9/15. No check from Select yet! More emails saying to send the same Documents.

I purchased a home on 7/18/14. After my 4th call, I was told I did not have coverage on the dishwasher. My question, “Why was I not told this the first, second or even the third time I had called that I was not covered.” They do not back their warranty.

DOUBLE SPEAK ALL THE WAY...... They love to get your business. "Oh, we will have no problem replacing your home Air Conditioner"......Guess what? Previous work orders (from a license contractor) voids the coverage. Other issues that had I read the policy are not covered. Oh, the best line "Well it's a very old unit and is rusted." YES!!! It's an AC that sat on the roof for 30 years. So, yes my fault I should have read every line. They don't followup and let you know AND now, the coverage no longer exist in my area!!! Really?

Good work Select Home Warranty. They saved me from having to take cold showers. I reported a broken water heater a few days ago. Select was great and fixed my water heater.

I would rate select home warranty a full 5 stars for my positive experience. I have zero complaints as they have honored the terms of our agreement. When the dishwasher in my home stopped functioning they fixed it.

I purchased a 2 year policy for $1260.00 ($52.50 a month) and paid in full. After 5 months of poor service, not returning calls, emails, etc I decided to cancel the policy. I was told that I would receive an email within 48 hours with the details of the refund. The email I received only stated that my policy was cancelled and would receive a refund within 30 days. There was no breakdown of the charges. I called again a week later and was told that I would receive an email within 48 hours with the details of the refund. The second email I received again only stated that my policy was cancelled and would receive a refund within 30 days.

I signed up with Select in April, paying the full year cost upfront. In Sept. my oven went out and I called Select to have someone come to fix the problem. The customer service rep I spoke with seemed very helpful, and assured me he would find someone to come and repair the oven ASAP. Shortly after, I received an email that it had been assigned to a repair company. When I did not hear from them after the 48 hours noted, I was told I would need to wait an additional day as it was a holiday weekend. Understandable, I tried calling the repair company several times the next day, with no answer.

My experience with select is a very smooth one. I have called up their firm a number of times and always get the help I need. It is not easy to find a company that will service you properly but I think I have found one.

Hi. I want to give select home warranty a good review. Select home fixed my home in proper fashion. There was a situation where my air wasn't coming out cold enough. Select sent the air guy over and he fixed some electrical issues with the system.

The company review I give Select Home Warranty is a full positive one. They are responsive and reliable. The technician that they sent out was on time and respectful.

My garbage disposal was out of order. I called customer service, within 30 minutes plumbing company contacted us and they replace new system.

Select just repaired my pool pump and now it is working just fine. My pool pump stopped working a few days ago. I called up Select Home and they called on their pool guy to come over. When the pool guy came, he found the problem and had it fixed. My family is very happy with the outcome as we can get the last few weeks of the summer in.

Submitted a claim on my pool pump and was denied (but they still wanted to give me $100). Salt water pump had some corrosion on it and the contract has a statement that if anything has corrosion, they will not cover it. So I cancelled the policy and I was told by the sales rep it would take up to 30 days due to credit card refunds. The lease clearly states that they would refund prorated portion of my fees. I paid $1199 for 3-year policy and I had the policy cover me for 188 days. They should have refunded $936.96 but wouldn't/didn't - they ignored me until I contacted the BBB. Then and only then they refunded $515 and told the BBB they had already refunded the policy (they refunded it on day 34, I contacted BBB on day 31).

I am writing a good review for the repair of my dryer with select home warranty. They have repaired it back to working order. I have no complaints. I would recommend select to others looking for a warranty.

My claim was handled fine with Select Home Warranty. I live in New Mexico and it is difficult to find a home warranty company out here. Select agreed to take me on, they said they have lots of service techs in the area. They have been true to the word and have been great.

I live in Canada and I have my two properties insured with select. I just had them repair a pool pump at my Arizona location. Everything was handled with select and my tenant. I did not even have to get involved. That is why I bought a home warranty and select did it right.

I had called Select Home Warranty on a Tuesday morning at 9:30 am. A kind rep called me back 15 minutes later to confirm the claim and inform me that a repair technician would be contacting me to set an appointment. Later that day I made the appointment. The dishwasher I called about was repaired on the spot. All I have to pay was the deductible fee.

I am beyond angry right now. On May 11, I submitted a claim for my stove, because the oven was not heating to the proper temperatures. May 19 was the first visit from the repair person. When he left, he said he would order the part and be back in 5-7 days. Four weeks later, having heard nothing from anyone, I called the Repair Co., who put me on hold for more than 45 minutes before they disconnected the call.

My experience was perfect in fixing my water heater. The water heater in my basement was not heating up and it is fairly new. Select sent out a licensed plumber to fix the water heater. The job was completed on time and accurate.

I got superb service from Select Home Warranty with my Air conditioning problem. I had an ac blowout last weekend, I called the select phone number over the weekend. They sent out the tech over the weekend and fixed the motor. I did not expect to get that kind of good service over the weekend. I am very satisfied.

Horrible customer service... I called and did bought the policy because of the pushy salesperson, but soon realized that they are not the right one as when I call the claim number, they put me on hold for 15 mins and they have a long list about why the item is not cover... And when I called back to cancel my policy, the salesperson first argued with me why I went ahead and got the policy if I wanted to cancel it and banged the phone down...

Great job done by the Select plumber. When the plumber came down, he had to stay overtime to repair the leak in my wall. Select did not charge me the extra amount. Very good business.

I bought a home warranty with this company and when I called to make the last payment that did not go through (I had to cancel my debit card due to fraud) they said I canceled my policy. This was the farthest from the truth I never requested that. I then told them I was not going to accept a partial refund but wanted my full 375.00 I paid up to this point. After some time they agreed, however it has been 3 weeks and I haven't seen a penny. Whatever you do don't buy anything from this company - they are total con men!!!

I am pleasantly surprised with the outcome of my claims with the home warranty policy. I had to place 2 claims at one time, one for my microwave and the second for a ceiling fan. Both appliances were replaced with new ones.

I chose them mainly because of the deductibles, it was lower than most, and I didn't see bad ratings on Select Home Warranty. Submitting claims to them was very quick and the ones that came out here did a very good job. I have no complaints. It was very quick and very efficient. Their technicians were very professional and real nice and did a good job. Everybody I talked with at Select explained everything in detail.

My experience with select has been a pleasant one. I got this plan when i bought my home. Never thought I would use it. I had a plumbing stoppage so I called them. The plumber came over and fixed the stoppage. Plumbing system working even better than it was before.

My experience with Select Home Warranty has been fine. I've been pleased with everyone that had come out to do any repairs and anything. It's been very good. The only negative is that sometimes it takes a little longer when I feel that it's more of an emergency situation, but overall I'm very pleased. I would recommend them.

Placed a claim last Tues morning for an ac problem. The ac was blowing but the air was coming out warm. A Select ac technician came to my home after calling Select to inform them about the problem. The tech looked at the unit and said it needed a part that he had in his truck. He called Select and it was approved.

I decided to get Select Home Warranty for coverage on our house in case anything happens. I found them on the Internet, and I liked their price. My experience when I submitted a claim was good. It was easy. The claims representative was helpful. And the technician was good. We really liked the company that helped us.

Just completed a pool repair with Select Home Warranty. Called them at 9:30 am to report the problem. A pool tech called me at 11:45 to set an appointment. By 2:30 the guy came out and repaired my pool heater. Perfect job.

I have the Platinum plan with Select Home Warranty. I submitted a claim for a primary air conditioning unit and it went well. They were quick at getting somebody called for me. The technicians were very knowledgeable and told me what they suspected prior to diagnosing and what's expected, and told me things that I could do to clean up and maintenance for prevention. It was enjoyable, really courteous and really easy to get a technician right away.

Great deal. I paid 500 for a policy from Select Home 8 months ago. They have already done 3 repairs and all have gone well. Money well spent!

Warning warning, Scam. I've had Select Home Warranty for 6 months now. I have it on three separate properties, 2 rentals as well as my primary property. They offered me what I thought was a good deal 2 Free months and a reduced rate of $45 if I had any problems in my home. And what they don't tell you is you have to have the policy in effect for 4 months before the full policy kicks in and after that they will not fix your appliances. If it's too costly they will only give you part of the parts. I had a refrigerator only 2 and a half years old go bad and they're only offering me to fix part of it and not the whole thing.

Select has been a pleasure to work with. I phoned them with some electrical issues in my kitchen. Some of my lights would not turn on. The repair was taken care of and Select even followed up with me to make sure everything went smooth.

Experience with Select Home Warranty went pretty well. The technicians were good. But when I talked to the people that issued the insurance policy, I talked to several people 3 or 4 times, and one person told me since there were two things wrong, we had a washer and a refrigerator that went bad at the same time, there would be just one service call charge. But when I talked to the local people doing the repairs, they said they were told by the insurance policy issuer that they could charge two for that.

Purchased the 2-year plan, EVERYTHING was going to be covered. Whenever I made a claim, they paid partially, they always requested "service records" on anything I made a claim for. I paid $1799 in October 2013 for 2 years. The first claim I made, I got $150 payment, next claim $250, after that, it was such a hassle that I decided in April to cancel my membership. They never replied and said they would work it out. I sent them the requested pictures, service records, etc. for an air conditioner repair and never received a dime.

I recently bought a policy from Select for my aging mother. Two months into the plan my mom had a plumbing leak in the bathroom. I called Select to see when they can fix it. Select sent their plumber to the home and sealed up the leak.

I have my home guaranteed with Select for 8 months now. They really are a great organization. I have made two claims and both times, the claims were dispatched right away and the claims process was very organized.

Select came out to my home last weekend to fix a plumbing leak. The plumber found the leak pretty fast and the work was clean. Select did a great job.

I purchased the Silver plan and I have submitted a couple of claims to Select Home Warranty - one for our main home and one for our second home. The first one went pretty good as far as getting somebody out and the problem taken care of. They had assigned the second one to two different contractors for plumbing and I had problems with both setting up an appointment time to come out the house. It took the third time in order to complete that claim. You can only submit a claim if you call them or you can email them and have them call you back. It would be an improvement if it could be done online.

During the 4th of July holiday I had a bad gas leak in my home. Could not get in contact with anyone but was on hold. Because I am disabled I had to go on and get leak repaired, gas company had to shut off gas to house. After the holiday finally got in contact with customer service and they said they would reimburse me to submit my bill. After three weeks of phone calls finally someone calls back after I say I will report to the BBB about the service. The customer service person was very rude. Every time I tried to speak he disconnected the call. He did this four times using the excuse that something was wrong with the phone.

I looked online for warranty companies. We heard from a couple of them, and we ended up going with Select Home Warranty. We purchased the best plan that they had, which covers everything. They were okay. Our only problem was we’ve had a couple of incidents with Select Home Warranty where we had to pay more money out of pocket than we thought we should have. Usually, when you sit down with somebody about warranties, they’ll explain it to you. But in this particular case, it was done online and everything was faxed over, so it wasn’t really explained to us. We didn’t even go over all that.

I bought Select Home Warranty policy # ** on October 17, 2013 and filed my first claim to have a Dishwasher door fixed on July 8, 2014. At the time of filing the claim I been told that a contractor/mechanic will contact us with the 48 hours but we did not heard back from anyone for next 8 days. Within those 8 days I contacted the Warranty company at least 3 times but each time someone said the same thing that a mechanic will contact us soon. After 10 days of filing the claim a Mechanic called us and scheduled time to come over and look at the Dishwasher on Friday July 25, 2014. Mechanic came over, looked at the Dishwasher and said that it needs a small spring replaced but he needs to contact the Select Home Warranty to get the authorization. No work was done but he charged us $45 our deductible and left.

A/C compressor went out, they wanted to give me 100$ without any records. It has been maintained, clearly doesn't state that in the contract. Says compressor is covered anyway. I had it serviced in the past, sent him receipts. 2 days later they want pict of unit. Now the contractor sent it in 3 days prior. Now they are on day 7 and they want to see method of payment on service that was done year ago so I found the ck. They are all about collecting the money for the policy but when it comes to paying out, they look for every excuse in the book.

Hey, I am a new customer to select and here is how my first claim went. Very happy the plumber came within 6 hours of placing the claim. After 30 minutes of looking around he fixed my leaking toilet and all is great.

Select really did a good job with my spa. The spa stopped heating and the spa needed some parts, not sure what kind but the repair was taken care of in full.

We purchased a two-yr policy for our daughter's new home purchase since she was a single mom and disabled veteran. Two months into the contract, the oven quit working. We called for service and a couple of no shows or calls. Finally when the service tech arrived, was told it could take two months to get the part. Finally it came, it was the wrong part. Then we were told by the company (Select) the part was no longer made. The elect. range was discontinued, although the same exact model was still on the showroom floor as Sears. We asked for a refund on the policy. They said we would get in 30 days. More than 60 days later we received a refund of less than one year. They refuse to answer emails or return calls. They want THEIR money upfront, but after that, you are on your own. Stay away from this bogus company. Where is the customer service? Where is duty to follow up a call?

I have had Select for two years. I just renewed my policy because Select does a great job on my home. They have repaired a plumbing issue, an electrical issue and a dishwasher. All jobs done perfect.

Select Home Warranty was very comparable to the initial one that we had so we purchased the one year Platinum plan. We usually submit our claims online and the only problem we had is some of their contractors were not up to date, but other than that it worked out just fine. The technician who came to service our appliance was fine and the quality of work was also fine.

A Select Dervice tech just left my house and he was great. My dryer was not drying, he came with the part needed and had it fixed in under 1 hr.

I had a home warranty through American Home Warranty for the last year on my home and because of the expenses I had to find a warranty that was more affordable. Let me be clear, the American was exceptional in their service. I called a Select Home warranty rep and his pitch was awesome about the company. A month later I called to have my AC unit looked at and a part on the AC unit was bad ($150) part. In order to change the part the repairman will need to recharge the system with new freon. Even though he must recharge the system that is not covered and I have the PLATINUM plan. This seems very sneaky and unprofessional of something not spelled out when they are selling this policy. American Home would have never done that and covered everything to repair the defective part, especially if it was directly affected by the bad part.

I am a satisfied Select customer. The plan I bought a few months ago was well worth the money. They have replaced two of my appliances in 8 months time.

I have had a bunch of problems before with the houses and had gotten a referral from a friend of mine for home warranty. I went to look at some pricing and ended up finding Select Home Warranty. I had them check a sump pump out that I had an issue with and ended up not having to submit the claim for it, so that was good. Select gave me some relief because I didn't have to worry about it.

Very happy with Select Home Warranty. I had a roof leak and luckily I bought the rook leak option with my policy. The roofer did a great job with the repair.

Very happy with the coverage Select has provided. The leak in my bathroom was fixed and the problem has not recurred. Very good service.

I got my home warrant plan when I purchased my home. The previous owner bought it. I did not even know what a home warranty is but it saved me $550 when my dishwasher stopped working. Thanks Select!

Recently is bought my second policy from Select Home Warranty. They have provided excellent service on 3 different claims for my home. They even call up after the claim was finished to make sure everything went smooth.

Very please with my last ac repair. My ac started acting up and the air was not coming out cold. The ac needed a new part and was approved in full by Select.

I called Select with a water heater issue. My water heater just stopped heating up the water. I have 3 kids in the house and needed emergency service. My water heater was fixed within 12 hours of calling Select.

I recently signed up with Select Home Warranty for my home appliances. I had my first experience with dealing with the claims dept last week. I was pleasantly surprised with the speed of the service. I don't usually write reviews but Select deserves some good feedback.

I am a happy customer of Select Home Warranty. I signed up 2 properties with them a couple months ago and so far they have handles my claims with no problems. I am happy I switched to them. I got a better rate and better service.

I just got finished with a pool issue with my home warranty. The pool guy that came down fixed my heating issue. My kids were happy to have the heater finally fixed.

I live in Nevada and the temp is over 100 degrees. I called Select Home to file a claim on my ac. They responded right away to my emergency situation. The Ac tech was great and fixed my problem.

I had one called American Family for years and I felt I was treated poorly. I compared all home warranty providers and went with Select. Submitting my claim was fine. There was no problem. I liked the technician. He told me he had to get a part and it would be next week. Then he came down and called me and it was fine. He did a good job. The experience was very good. Everything went as advertised. I was satisfied.

I just finished with a positive experience with Select Home Warranty. I had a jammed up garbage disposal. I called Select to set the appointment. The same day they had someone in my home to repair the garbage disposal.

I have a Select policy for my home appliances. My dishwasher started to leak so I phoned Select. The plumber came out and my dishwasher needed a new pump. Select gave me the option to use the money for a new one or make the repair. I chose to repair. The entire experience was good.

Hello, I want to applaud Select Home Warranty for getting my ac to work in less than one day. It was over 100 degrees in Arizona and Select responded quickly. I am happy with the service they provided.

I contacted Select Home Warranty after having the policy in effect for about 3 months. The AC unit was not running, it was over 90 degrees in the home. We waited until the THIRD day and their contractor called and said they were 'not going to be able to make it over that day'. I contacted Select Home Warranty representative and was told that if we wanted to contact a service contractor in the area that they would reimburse us for the amount of the bill, less the $45 that we had to pay for the service fee. We contacted a reputable HVAC technician in the area and he was able to rearrange his schedule to be at the home the following morning (4th day). He drove to the location, 30 miles from his business address, was at the home for over 2 hours, identified the problem as a bad capacitor. He replaced the capacitor, which had most likely been struck by the lighting and storms going through the NC area the prior week and the unit was up and running. Our family that is in the home has an infant that was struggling with asthma and the heat was making her condition worse.

I purchased a two-year home warranty one year ago. I didn't file any claims until 11 days ago. My refrigerator stopped cooling, so I called and filed a claim. The representative that took my claim said someone would get back to me that day or the next day. Three days later still had not heard from anyone. So, I called back. The rep said they couldn't find any contractor in my area to service my refrigerator and that I had to hire my own contractor and pay the $80.00 service call as opposed to the $45 service call that I would pay if SHW found a contractor. So, I called Sears and they arrived the next day.

I am so happy I chose Select Home Warranty to insure my homes. I am very happy with their quick turn around time and hassle free service. All I had to pay when the contractor came to my home was 45.00 and they took care of the rest.

We bought a home warranty since all major appliances in our home were at the end of their projected lifespan. Our hot water heater was making a racket and died a few short months after we moved in. We called Select and they had a local plumber out to look at it within a few days. I had to pay the copay of $45. The plumber said our system was old and it "died" and needed replaced. It sure sounded like it was dying, so I believe their diagnosis. The plumber was getting upset with me because he couldn't get in touch with Select Home Warranty. My husband tried too. They were on hold for over an HOUR. Of course the plumber hung up well before the hour mark. He has to make a living.

Great experience with all my claims that have been issues. I just had my dishwasher replaced and it was a very quick process. The contractor that came to my house was easy to work with and came on time.

In April, we signed up for the Home warranty policy. We were to pay a $45 co-pay. On June 20th our heat pump would not cool so we called for service. It took almost a week before we had someone come to look at it. The technician said it was a fan motor and he would order a replacement. We are still waiting and the owner has made us submit our proof of normal maintenance which we have sent to him three times. Then he has the nerve to call and say he would pay $125 toward this bill. This is not what our contract says. We pay a $45 co-pay and the company pays the repair bill.

Signed up about 3 months ago with a very nice sales rep. I filed a claim for my dishwasher recently and it was handled right away. No complaints, very good service.

Very happy with their service so far. Each claim has been dealt with to my satisfaction. I paid a reasonable price of $400.00 for my platinum plan with a $45.00 co-pay. Keep up the good work!

Just filed my 3rd claim in the past 9 months that i have been with them as a first time customer. Each time was a near perfect experience. All i had to pay was my co-pay and they took care of the rest. I will renew my policy with them in 3 months with no worries that they will cover me for all my issues in my home.

We purchased a 2-year policy in good faith. We read through the terms and conditions (when they sent it - after they had their money) and didn't see any issues we felt we needed to be concerned with. Six weeks into the policy our motor for the a/c (in the central system) started making a terrible racket and smelling like something was burning (June 21, 2014). We followed the rules and shut it off to keep from causing further damage. We called Select's claims department and filed a claim. We were asked how old our home was (no bearing on the age of the unit at all), then asked if it was completely broke down. We said it was not and the representative said they would not cover it if it still worked. We said we could turn it back on and take a chance of burning our house down. He said that he would submit a claim but that they wouldn't be able to contact anyone until the following Monday.

In FL- we have been without AC since June 13. We are withholding further rating until SHW has time to respond to our last two emails regarding honoring their Contract and repairing our AC. Dissatisfied now, happy to rate this company the maximum approval when problem is resolved.

This company first off refused to cover any repair I've called in. The one they offered to reimburse me on was they offered $150 to replace my dishwasher. Months later, not only have they not reimbursed me anything, they refuse to answer my calls/emails. Further, I renewed this in full via credit card a couple of months ago and they continue to charge me monthly for their "policy." I have this coverage on 2 houses, and I feel completely conned and ripped off by this fraudulent company.

I just had my first experience with Select. They were very quick to respond to my claim and sending someone to my home was a snap. I would recommend using them for all your home warranty needs, if you are looking for a great company with quick service.