Select Home Warranty Reviews

My hot water heater broke down and Select Home Warranty replaced it out for me. They were out to my home the next day and I've been with Select Home Warranty for 2 years now. This is my second claim with them and they went about it the right way. They're great!

I am a property manager for many props in NC. We purchased the policies couple of months ago and we had to use it a couple of times. Each time the service was great and all the customer service reps were very helpful.

I buy insurance for my house, platinum policy. My A/C went down last week. I call them. They send technician come my house and check. They said compressor burn need to replace a new unit and is paid $45.00 for come to check. I replace new unit. They only cover $100.00. I ask them how much your company cover for my policy? They said only $100.00. This insurance's company not good. They treated people only get money but don't do nothing. I don't want buy insurance for them. Pls. Don't use this company for home warranty.

I am in the process of looking for a new home warranty company; I decide to try Select Home Warranty. I called the list on their page, and was told by CSR that I would receive a call back from someone in sales within 24 hours, and I never received that call. I went through 3 times, it's time to move to a business that wants customers.

Just had a great experience with Select Home Warranty. My dryer stopped working and Select was quick to get someone out to me. The service tech came out, was very professional, gave a valid diagnosis, and Select authorized my repair. And I'm very happy I dealt with Select and that I have a home warranty.

I have used them 3-4 times over the past 2 years. They are 1 of the best companies out there. Each time I called to file a claim their reps were very friendly and courteous. The contractor was at my house very fast and collected his call fee, and that was it.

I had a water heater breakdown on me last week. Select sent out a local plumber to fix. Local plumber came out and fixed it. Water heater is now working fine.

I made a claim with Select over the weekend for an oven that would not light. The oven is only 4 years old so I was surprised it went out. A select service technician came to my house in a very timely manner. He replaced 2 parts in the oven and got it back working again. Happy all around.

My air conditioner went out and I called Select Home Warranty. It took three days to finally get someone out here. When they finally did come the serviceman called to get authorization to repair the unit. Three hours later there was still no authorization. It basically needed coolant. The serviceman was then rescheduled to come out on Monday and he never showed up. Calls to him and Select Home Warranty were useless. Then they told me they would not cover the unit as I did not have maintenance records on the unit. I did have the record of where it was repaired and cleaned the prior summer and got that information and gave it to the serviceman.

I am very pleased with the service tech from Select. At first I was a little leery about getting a home warranty but Select has proved me wrong.

Hey I am please with select home warranty for the service I got from them. I bought the policy 4 months ago for $475. Select replaced a ceiling fan and repaired some electrical stuff since then. All in all I am satisfied with the plan.

3 nights ago I had an AC issue. My AC wasn't blowing cool air. I called Select at midnight. Was scared no one would be there but a rep picked up the phone. I felt relieved right away. They sent out a contractor. Was out to my home the next morning and yesterday my AC was up and running again. I can't thank Select enough. I will tell all my friends about them.

I called in for a garage door repair, no one ever came. I was told to call my own co. It cost 1232.56 to repair. Select H. Warranty wanted to pay me $165.00 and charge me 45.00 fee to do the work they did not do. After looking at my contract, it says they do not pay to repair, only the replacement. What a ripoff. Now, I called today and they are not even servicing California anymore. I said cancel my 8 months left on the contact since they were not paying their people then why should they now.

I very rarely write reviews on companies, but this experience has been so bad that I had to warn people. If I save just one person from this agony, I have done well. If there was a negative star rating, they would get a -5 stars from me. This is the worst Mickey Mouse operation in the home warranty business that I have ever had to deal with. Yes, they are cheaper than most, but it's the old adage, you get what you pay for. And with Select Home Warranty, you get even less than you pay for. Terrible!!

Service is great with select home warranty. I had a fridge issue and my repair was done within a few days.

I signed up for an annual home warranty contract with Select Home Warranty (SHW) on 5/8/15. I submitted my first claim to repair the outside cap of our "clean-out line" that was broken by our neighbor's landscape crew. I received a letter that this claim was declined because it was outside of my home. On 5/8 I also submitted a claim about a leaking kitchen sink. I was supposed to hear from a plumbing company within 3 days. I didn't hear from them at all. On 5/30, I called SHW again to follow-up on this issue and to add a claim on my hot water heater that looks about ready to fall through the ceiling and doesn't put out a full 40-gallons of hot water. SHW "resubmitted my claim" to the same plumbing company. I received a phone call the very next day from this contractor. When they arrived to complete the claim work on 6/2/15, he explained he never received a phone call or email from SHW.

This was my 3rd claim this year and the service was outstanding. Came right out, fixed my AC, and now I'm sitting in the cool relaxing watching tv. Couldn't be more happier. Thanks Select Home Warranty.

This is my 3rd year with Select Home Warranty. Love this company! Had a water heater issue at 2 in the morning. The service tech was by me first thing in the morning and my water heater was up and running in a day. Thanks again Select!

I bought my first house in oct. 2014 and got Select Home Warranty for my hw service. I have had terrible service from the start. They are not honest. But three days ago I called them as my bathroom was flooded and then water started coming out of the ceiling. I called them and emailed them, too. We have no water, they promised to send someone out. I called the next day and was told they had no one to send. We have not had a bath or any water for days due to their negligence. I don't want my house to burn down either or my second floor to come crashing through the ceiling. Calling an attorney to help me. Don't use this company as they are bad. I don't have an order number as yet.

We paid Select Home Warranty 450.00. Our dishwasher quit working. They sent a repairman out and this was $45.00 for the visit. They sent us an email stating that the cost of the repairs were more than the depreciation value of the dishwasher (Maytag Quiet Air) and will contribute 100.00. We therefore have $65.00 to purchase a new dishwasher. I had a much better experience 2 years ago with American Home Shield.

Service was outstanding. They were out to me quick and they were very professional. Will recommend to friends.

I purchased my warranty in January, 2015. I called in May, 2015 because my 5 year old dishwasher wasn't draining - it stopped in the middle of the cycle - and they are not going to cover the repairs because there is food debris in the machine. Essentially, they are not going to cover our machine because we used it. At first, they tried to tell us that there was rust and corrosion in our machine. They demanded that we provide them with pictures of our machine, and would not approve any repairs. They like to cite their contract as evidence that they are following their policies, but their contract does not state that you can't use your equipment, and they will not be covering any repairs if it happens to stop working mid-cycle. The dishwasher broke in the course of normal wear and tear. They asked us to send receipts to prove when we purchased the machine, and then just kept making stuff up.

I signed up for 2 years. Our A/C went out. It has been 2 months and they are giving us the runaround. We had to fix it. We've also sent in maintenance records as well. The good reviews in here from a company they pay to write. Stay away, They are scam.

I purchased a two year warranty from Select Home Warranty on April 30 2014. In June 2014 my dishwasher started acting up. I contacted the SHW to send someone out. No one ever called me back. After a few days I called again. I was given a number of a local appliance repair company. I called and ** came out and repaired the washer. My upfront payment 45.00 I paid him. About six months go by and the washer acts up again. I call SHW. They give me ** number again. When I call him and tell him I have a Home warranty with SHW he tells me he does not honor them anymore because he never gets paid. All he receives is the upfront payment I pay him.

Love their service. Currently have 3 homes with them. They are very quick on response and always get the job done.

Where can I start? They take over 30 days to reimbursement for start. They lead you to believe that they reimburse things then don't. It's called a courtesy. The 2 hack guys I contacted told me before inspection they would not cover anything I put in for. The people they sent blew me off twice and the second company told me as well they would not cover the claim before they even came out!!! He tried to sell me a 13 seer unit that is not even legal in GA after 2014. This company sucks every which way you want it. They lied even when I tried to cancel my policy 3 times. Once was a contract, next a company policy, then a business practice. Just lying sacks of **. I stake my reputation on it.

I have had a very poor experience with Select Home Warranty. I have been with the company for 15 months and with the few claims I have submitted it seems like their main objective is to see how they can get out of paying the claim. My most recent problem was with my air conditioner. There was a very long delay for them to respond to get the problem fixed so I paid for it myself and was told I would be reimbursed. I paid $ 2300 and they said their responsibility was only $100! I need to provide service records for the last 3 years which I could not locate. I had a similar problem with my pool pump. They paid 150 out of the $560 it cost to replace. Once they approved the 4150 payment, they withheld payment for over 5 months. They always seem to find some "fine print" that they use as an excuse to not cover. Run from this company, I have cancelled service and don't want anyone else to be fooled by these unscrupulous characters.

I filed a claim at select home last, the problem was a bathtub that the water wouldn't go down. A plumber was sent out promptly and he had a helper as well. The process was smooth and I waited 1 day from when I placed the claim until it was fixed. I consider this satisfactory service.

I just purchased a home warranty and the reps that I spoke to were great. They were polite and helpful. I explained that I was switching from another company so they allowed me to start my policy early. I hope the service is as good as my first calls with them.

They cover nothing, absolutely nothing. They find small print or loop holes for any and everything. For the 400 dollars I paid I could have easily paid both a plumber and heating company without the condescending attitude and poor customer service. Read all the small print.

I called Select with a dishwasher leaking last week. Select dispatched the plumber in my area to come. The plumber came and determined that we needed a new pumping system for the dishwasher. I paid $60 for the plumber to show up. I decided not to repair the dishwasher and use the money to buy a new one. Select was on board with my plan. I bought a new dishwasher and emailed my receipt to select.

I prepaid for five years of service. They paid one out of six claims. I asked for a refund after three months of poor service. They ignored, so I stupidly kept their service. Once again, they refused to pay on a claim. This continued to happen with them, giving one excuse after another. Now they refuse to give me a refund.

I would not have an issue giving Select a full 5 star reviews. For the time that I have been with them they have covered 2 repairs for me. Both repairs were covered and I only had to pay a small service call fee on each one. It turns out to be a good investment for me.

I purchased a rehabbed 60 year old home approximately 2 months ago. 60 year old homes are obviously going to have some issues, so I knew I'd need a home warranty. Select came highly recommended and the reviews were great. We had a home inspection, so we knew that our air conditioner was old, but the rest of the inspection was fairly benign or the previous owner fixed our punch list. I purchased a 5 year plan at a cost of $2,000 and was "given" the 6th year of coverage as a bonus. So far, we had a pool problem: Not covered; roof leak: Not covered. I bought the top of the line plan because of the age of the house, but roof coverage is not included in that--so BEWARE--and ask about roof coverage.

I purchased the platinum policy, which clearly states that the A/C, Cooling is covered. Our A/C unit stopped cooling, so I contact Select Home Warranty. They proceeded to tell me that the unit that is not functioning is not covered. However in very large print on the 1st page of the contract, "A/C, Cooling" is listed as the 4th item that is covered. There is no mention of single unit, or units at all. The contract states that the A/C, cooling is covered by Home Select Warranty. After speaking to a rude, snarky "manager", I was directed to section 6.3.6 on the 3rd page of the 5 page warranty- here in very, very fine print that "A/C, cooling" refers to the unit on the primary entrance of the home. He also went on to explain that this happens to people all the time. I guess he thought that would make me feel better. I pointed out that only confirms my complaint of an unclear and unscrupulous contract.

I only have good things to say about Select. I called into Select to report a water heater not heating. The response was quick. The plumber set up an appointment for that same day. The repair was covered in full with no haggling.

I purchased a multi-home owners policy back in January 2015 from an agent, name Mr. **. He told me, "If I'm not satisfied I can cancel it anytime & get my money back after two months." I file a claim. I got no response several days. Again I call to make sure if the claim was filed the response was, "Yes." But no one was send for service. Few days later I call again. One of the agent told me, "You can get it fixed yourself & we will reimburse you a part of it." I call the agent. He hang up again. I call. This time he said he will contact me soon. I make several phone calls back & forth. Finally I decided to cancel the policy. They charge me a cancellation fee even it was never mentioned in the beginning. Also they charge me two months. It's totally a rip-off. Be careful.

This was the first time I had to use my new Home Warranty contract with Select Home Warranty. One of the burners in my gas range failed to light and I called Select. They sent an appliance repairman out the next day. I was very pleased that the Repair company was within 5 miles of my home here in South Jersey. They diagnosed my problem; told me that they had to order parts and I would be called when they came in. I was called the next week with a prompt schedule. 5 Star arrived promptly when scheduled and did an excellent repair job. I am very satisfied with both Select Home Warranty and 5 Star Appliance repair in Sicklerville, N.J. I will surely recommend Select Home to my neighbors.

I am very happy dealing with Select on a number of occasions. I have the policy for 3 years now. Select works with me on my schedule and with the techs I like to use. My last claim was for a microwave that Select ended up replacing.

I recently had a positive experience dealing with Select Home Warranty. Select did a repair on my air conditioning system. I place my claim on the website and 6 hrs later the AC tech was at my house. The repair went good.

I own a policy with SHW. I am pleased with the service so far. The claims I have made have been handled with care. I have since had a microwave replaced and an oven repaired.

I purchased nine policies for houses that I own and rent. Select advertises that it covers the air conditioning, but when the coils failed from ordinary wear and tear and had to be replaced, they claimed it was not covered because they don't cover freon leaks. The coils are about 50% of the system and replacement was almost $2,000 dollars. In addition, they will only reimburse for the depreciated value of an item. So, when I had an older oven that needed to be replaced, they offered $100 which they considered the depreciated value. This warranty is almost worthless. When I complained to the Better Business Bureau, I was told they failed to respond to my claim so that matter was left unresolved.

I would recommend Select as a reputable company for the service they provided me. I called Select to report a broken dishwasher. Right away Select called me with the name of someone who will come to my house. The gentleman came and repaired the dishwasher. The policy is money well spent.

I switched to Select last August because of a bad experience with my previous home warranty. The first experience I had with Select was good. I hope the service continues.

All information below is fully supported by email conversations with Select Home Warranty (SHW): My central air conditioning (AC) unit stopped working on 3/26/15 and a claim was filed with SHW the next day. SHW assigned B&B Plumbing Heating and Air to the diagnosis and repair of my AC. B&B Plumbing Heating and Air arrived on 4/6/15 and inspected my AC unit and relayed to SHW that the condenser and compressor needed to be replaced, which they estimated to cost $2,071.80 for parts and labor. SHW requested photos of my AC unit and maintenance records on 4/8/15. I sent 3 photos of the unit and two maintenance reports (one from Dec. 2013 and one from Aug. 2014) the next day.

It took almost 24 hours to get a plumber out. When the plumber saw I had bad components (covered under the contract) he could not get an answer from Select. Due to it being Friday, Select was gone all weekend so there was NO WATER to the house for the whole weekend! Now it's Monday afternoon and still no answer from Select!! I called into their claims department over the weekend to get answers and the rep was extremely rude and basically told me that he did not have the time to speak to me and could not answer any of my questions. He stated there was "absolutely no information on my claim" and he "didn't see what the problem was". The plumber who came out said that Old Republic and First American Warranties are really good and he has had no problems with them for claims. I recommend using another home warranty company and avoid this company at all costs!!

Thank you Select for repairing my oven over the weekend. My oven is about 6 years old and suddenly stopped heating. I paid $5 for Select to come look at it. They ended up replacing a part. All is good now.

Thank you Select for being very responsive to my oven breaking. I am glad I have them to call when something breakdown.

I paid $450 for a home warranty with select. I have had the policy for 8 months and so far I made 2 claims. I got a great deal because if I didn't have a warranty I would be out of pocket $800. For me this plan worked out. I will be renewing.

My refrigerator is under warranty. So I thought. Under warranty to them means they will pay for the part to fix my fridge, but not the installation. The part only costs $60, the repair mans and fees are going to cost me 4 times that. Not only that, it has been 2 weeks since I initiated my claim, it is still not fixed, and they are not sure where the part is to fix it. I am 4 months pregnant without a working fridge. I hope that karma catches up to this company. DO NOT BUY FROM them. My last home warranty was great, they fixed things quickly without problem. I should not have gone with the cheaper company. Because that is what they are, cheap.

I didn't give select a full 5 star only because the technician they sent out came 1 hour late. I know it is not the fault of select but otherwise I was very happy with service.

I would recommend Select to others as I have had a good experience with them. I needed some service on a dryer that was making a really loud noise. It turns out to be a drum that was needed. The part was ordered and replaced in 48 hrs.

I am a very satisfied customer with Select Warranty. I switched to Select last year because my previous company would not cover basic repairs. I have made 2 claims with Select and both times I had no complaints.

In 30 years of home ownership, I have never encountered such an unethical and unapologetic company. I purchased a home warranty from Select Home Warranty in August of 2014 for a home I own and rent to tenants. I researched online and asked the salesperson every question I could think of to ensure I was choosing a reputable company that would fulfill their promises. I was told that there was a 30-day waiting period before the contract would take effect (and claims could be made), but no other conditions. I was assured that all the appliances/systems listed would be repaired or replaced with a comparable or better product. As a result, I added two additional items to be covered, and my total investment was $549 for my rental property. They also gave me 3 months additional coverage for "free". The outcome is FAR different than the promises made.

On 9-29-2014 I signed up with Home Select Warranty. The Select Home Warranty policy Holder agreement was to pay $49.95 for 12 months. I set up a payment schedule through my bank. On or about January 20,2015 I submitted a claim for two items. A water heater and ceiling fan. They determine the ceiling fan could not be fix based on the picture I sent them (Home Select Warranty). They gave me a 75.00 dollar allowance for the ceiling fan. First I would need to pay for the service repair and purchase the ceiling fan. The Warranty company approved the hot water heater repair. It took almost a month to get a repairmen to my home. I paid the service fee.

During my annual checkup of my ac, my ac repairman noticed an issue with the motor. I immediately called Select to have them come check it out. The guy came down, did some checking, and it turns out my ac needed a new motor. Select took care of the repairs minus $5 I had to pay for service.

I had just renewed my select policy for the second year because I received great service the first year. I am current in the middle of 2 faucet repairs. I have 2 faucets that away leak. Select gave me money to buy new faucets.

I called them late Friday afternoon regarding my water heater, their respond are really slow, the customer service hang up on me a couple times when I'm trying to follow up my claim. I'm really disappointed, and the result for this-- I'm not going to renew my premium with them.

Thank you Select for fixing my water heater and not letting me be without hot water for longer than 1 day.

Select home warranty service was above what I expected from a home warranty company. The fridge problem that I had was a result of the previous homeowner. Select decided to help me with the repairs anyway. The repair was not very expensive but the service was way above my expectations.

I received top quality service from Select Home on my roof leak repair. I have a pretty new roof, there was a spot that kept leaking. I called my own roofer and he wasn't able to fix the leak. Then I remembered that I had roof coverage with Select. Select sent over a roofer and finished the job.

Pool motor broke... Called to submit claim. Five days later tech came to house, said he could not fix because the cost would be over $100 and that he was required to take photos of the unit back to the office for forwarding to Select Home Warranty for approval. I called Select Home Warranty, spoke to 3 reps, the last rep named ** spoke to both me & the tech (the tech was from their sub-contractor) & told us both to go ahead and fix it, send in the paid invoice for the repair + proof of payment... That done, they are now telling me I must wait 2-3 weeks for some "resolution" to receive my refund. We were never informed that any work over $100 would require photos, etc. or that we would need to wait weeks for a refund. When I called to negate the "extended warranty" I signed up for a few weeks ago, instead of receiving a refund they billed me $470... Go figure! Would not recommend this company unless you plan on not having any claims.

I purchased a warranty from Select and I recently received good service from their plumber. The plumber came out for a pipe leak that was dripping in my kitchen. The pipe leak was covered but i had to pay for the sheet rock.

This was the worst experience I've ever had with any sort of business in my life. They made promises when signing me up that they would "repair or replace" appliances in my home. However, that isn't the case. My dishwasher was deemed replaceable but instead of replacing it they gave me a cash settlement for the depreciated value of the dishwasher.... they wouldn't help to install the new one either. I became upset that they weren't following through with what I was promised. So instead of letting me talk to a supervisor they kept putting me on hold and leaving me there for extended periods. The office manager ** was extremely rude and disrespectful. He wouldn't let me speak and even though he knew I was upset and trying to explain what happened he kept talking over me.

My review with Select Home Warranty is all 5 star. When I called them to report an ac not turning on they sent an ac guy very quick. The ac guy was on time and he came in a very professional truck. He got my ac back running fine. It's great to have this policy. I saved lots of money on the repair.

This is the most headache I have to deal with Select Home warranty company in my life. Have problem with my Oven, ice maker, faucets and jacuzzi and had to went through all the hassle and still didn't get it fix. For my Ice maker, I have purchased extra for this service and the fix cost $195 and they said they only pay for $65 and that all they can do. For the Oven, the door was broken and can't be close, they said it is not covered as the oven is still running. I asked them "if the oven is still running and the door is not close, how do you said the oven is functioning?" They're just being so rude and hung up on me and close my claim.

We have had Select home warranty for one year and over the year we had started claims for 3 issues. First - pool pump, they could not find any service agent, so they asked us to find our own and send them a claim. Second - toilet fixing - they found someone and processed claim. Third - refrigerator claim. They could not find an agent and asked us to find our own. For first and third claims, as they suggested we found repair person, send them the invoices. It has been over 3 months - we have not heard about reimbursements. Overall, very unhappy with their business practices. We had American Home Shield in the past, and were very happy with their service.

They are not worth purchasing as they do not cover any main things. Do not waste your time on purchasing a home warranty as the most important things that break down are not covered by their warranty. My heat exchanger was damaged in my furnace and heat exchangers are not covered so I am responsible for the replacement of my furnace. My mainline sewer was clogged by roots and the snaking of that is not covered yet they would if the cause was unknown. They are a waste of money so you are better off finding contractors in Angie's list.

Purchased a new home warranty with the purchase of a new home. Called for claim on a thermostat. First they tried to get me to pay out of pocket for the entire job, and then submit it, when I should have a 45 co-pay. When I told them I was not willing to do that, they did get a contractor to come out. They wanted maintenance records and inspection reports. I produced the official home inspection report from 4 months ago and they are trying to say I need the entire history of regular maintenance to get this qualified under the warranty. They want pictures, and their contractor took the device. The inspection report said the devices were in good condition. Why would I have done maintenance if the inspection report had come back good?

I called Select Home with an A/C problem: the A/C was running but not cooling. It turns out that I needed a capacitor. The repair was not very expensive, all I had to pay was the service fee. The A/C is now running cold.

I would like to give some good feedback on my experience with select home warranty. I called in with a roof leak and it was an emergency. Select right away sent me a local roofer and sealed up the leak. I am happy because if it took long my house would have had a lot of damage.

I received very good service from Select Home Warranty. I am satisfied with the repair of my dryer. The dryer was making funny noises and needed some type of part. This problem was fixed.

Make sure you read section 8 of your contract. My garbage disposal went belly up. After my deductible I will receive a total of $35 from Select Home Warranty for the disposal and had to install myself. I would hate to see what would happen if my A/C went out and needed to be replaced (not repaired).

I am pretty happy with my service from Select Home Warranty. Select prepared my garbage disposal which was jammed up. The customer service from Select is good and the reps are kind. I would have like to get a new garbage disposal but I guess my situation didn't call for one.

I am a Phoenix Arizona resident and I have a select policy through my broker. I recently filed a ac claim for my unit not cooling. Select sent out a tech to my home and he replaced some wiring. The units started working again.

I had a good experience using select to fix a dishwasher. The problem was an issue with the door that was not really covered under the policy. They called me and explained that doors aren't covered but they would cover it for me.

I live in Orlando fla so the weather is starting to get warm. I turned on my ac for the first time this season. It wasn't blowing cold air. I called my ac repair guy and when they got to my home we called Select. Select approved the replacement to my tech.

My experience with Select Home Warranty was a good one. When I purchased my home it came with this warranty. I had to use it for the first time after 7 months with the policy. I used it for a not cooling problem with my fridge. It turns out that I needed a new part for my fridge which was replaced.

I found Select warranty with an internet search a few months ago, they had good rating. I figured I would take a shot. Since then I placed a claim on a pool issue that was fixed and just now a sump pump that was replaced. The policy is a good value.

I am a customer of Select Home warranty that just went through the claims process and I am very happy. I called in with a water heater that kept shutting off. The plumber came and I have no idea what he did but it is now working.

Our very first call for repair with this warranty company brought nothing but hassle and no payment. The cost of our repair was $368. They had me taking pictures of the outside of our Electrolux front loader dryer and then another email to take more pictures of the inside of the dryer. And then wait and wait and wait some more. Three months later and we are finally just agreeing to accept $145 because we have not received a penny and I am tired of the hassle. This is how they win. They do NOT honor their contract legally as far as I am concerned... They find every loop hole possible to not pay for a repair. I would suggest you contact the BBB of New Jersey prior to purchasing a contract with this company. I sure wish I had done that. Their salespeople are very personable and nice. But they only want your money and do not want to be bothered after that. Take my advice and don't stop here... Keep looking...

Just finished with a service call from a Select agent. We have reported a garbage disposal not functioning properly. After review of the claim Select approved it for replacement.

We have multiple properties with Select which we switched from ahs. We get very personal service with select and they give us a dedicated claims rep who know all our properties. We feel very comfortable with this company.

My husband and I are very please with the select warranty group. I submitted a claim on the website over the weekend. A select representative called me over the weekend to get more information. The boiler problem was fixed on Monday morning. I was very supplied with how fast they work.

I was fortunate enough to speak with ** at SHW. I was extremely pleased with the way the coverage was presented and the extent he went to make sure that I was confident in selecting the service plan that I chose. WAY TO GO **!!!

Plain and simple I give select a 5 star review. The process for getting a dryer repair was fast and painless. The tech came on time and finished the repair in under 30 minutes. I would recommend.

On 12/05/14, I contacted Select Home Warranty about an issue with my pool pump and they responded with the name and number of their vendor. I called, but that vendor did not work on residential properties, so I had to go back to Select for the name of another vendor. It took 3 calls to finally speak to someone and was told someone would call me back to set-up an appointment to meet me at my house. I contacted Select on 01/05/15 and informed them that I had not heard back from their vendor. They responded on 01/06/15 that my claim was approved. I informed them that I didn't even know what was wrong with the pump as the vendor never contacted me or met me at my property.

I purchased contracts for my house and a rental house. My very first claim was denied. I was shocked at how they pointed out wording in the contract to show why they wouldn't need to cover my problem. The claim was for a cracked stove top that was no longer usable and wasn't safe to heat. They pointed me to wording that describes what is not covered (i.e. shelves, door hinges, house foundation). It took me three days to get a manager to call me back and that is what he provided as to the reason my claim was not covered. He actually tried to bully me into agreeing with what he was saying. The original denial letter claimed that this was a cosmetic issue. It was clear that they were going to continue to make arguments to support their view that this was not covered. I cancelled both policies and will never do business with this company again.

Select has always responded quickly when I have called them for repairs. They are cordial and I have had them for close to 2 years now.

I purchased a home warranty plan in October 2014 for $425. It covers my house in Omaha, NE. It is suppose to give me coverage for 14 months. I first called the 25th of November with a clogged kitchen sink and disposal that would not work. They never called me back, like they said they would the next day. We had to fix problem ourselves because we needed the sink for Thanksgiving. We had guests coming into town. I ended calling Select Home Warranty back the next week to complain and cancel the plan. They said that they had lots of calls that day and could not respond to all of them. The office manager at Select Home Warranty, ** talked me into keeping the plan because I could personally call or email him and he would respond within an 1/2 hour.

This company is a scam. Do not use them. They will only pay for parts and will not pay for any labor. They group any type of work besides a part as 'installation'. If you try to cancel their contract they will do everything in their power to give you as little money as possible. If you want a home warranty to make your life easier this will also not be the case and be prepared to be on the phone a bunch. Worst consumer mistake I ever made was selecting these guys. The language on their website is completely misleading.

On 3/5/15 I sent an email as instructed to request a service call on a water heater that was leaking at my condo in Florida. The tenant reported that although he had hot water, the water heater was leaking a lot. On Monday 3/10 I call Select to determine what was the status of the service call, they said that they didn't get the email request. I gave them the information on the phone and they said that they would take care of it.

I have been with this company for about 6 months. I've called twice for service and have yet to get service. There is always a loophole and I will not renew my contract with Select Home Warranty.

Called the company Select Home warranty for an issue in Dec 2014 for our A/C not working. The issue was a blown fuse (a $10 part), the A/C company fixed it, we paid our deductible. Now in March 2015 the A/C is not working again, the same issue fuse was blown but it was also determined that the wiring from the unit to the thermostat was bad and this time it was blew the transformer. The total of the repair job is $785 for parts and labor, but because we do not have maintenance records for the A/C the home warranty company is only going to give us $100 and we have to pay the rest. Now keep in mind we bought the home in May 2014 and the A/C unit is brand new from 2013.

Service was very efficient and timely executed. First service call was correct and the right parts were installed. I'm very satisfied with Select Home Warranty service.

Had a pool pump go out within 2 months of the policy, called and made a claim, the tech they sent out said it was the timer. I knew better so I asked him to leave. I ended up replacing the pump myself and when I contacted them about a reimbursement for the 400 dollars worth of parts I had to buy they said they can only reimburse me up to $150.00 within the first 3 months of policy, I paid up front for the whole year.

I paid 850.00 dollars for a two year warranty, a request for service on our pool heater was not paid for by this company even though they had authorized the repair. Promises to reimburse me for the cost of repair were always false. Finally two months ago I requested the contract with them be cancelled and my money refunded. Once again Select Home Warranty has not paid. This company is a total fraud, the worst of the worst.

I wish I would have done a more thorough research before falling prey to this scam of a company. From the start to end I experienced nothing but stress and frustration from Select Home. 2 out 3 customer service reps I spoke to were unhelpful, rude and unprofessional. It's bad enough that something in your home broke and to top that these people make you feel like it's your fault, and will come up with any excuse to not have to pay; and finally if they pity you they'll send out some cheap, shady, never-heard-of repair company that they're contracted with to fix your stuff. Their website login is a bogus so is their phone line. Their employees misinform and are argumentative. Good luck getting a half paid claim out of these people. I asked for them to cancel my account and refund my money, it's been 30 days and I haven't seen a dime of the $500 I paid them. My washer remained broken and I am out $500.

This is a five star review for select home warranty. Select home did a wonderful job fixing a leak in my home that was going on for months. I was unable to find the leak on my own. The select plumber was great.

I am pleasantly surprised with the repair I got from Select. I had another warranty company on my last home and Select was better by far. My claim was placed and a contractor was sent out within a few hrs. The contractor repaired the problem. Couldn't be happier.

I am dealing with Select on a broken furnace. The process is easy. They answer the phones quickly and my repair was processed. I am happy with the service.

I called Select on a microwave not heating. The cs rep had informed me that the microwave is not cost-effective to repair so they will approve the replacement. I was able to go pick out a microwave in a local store and send my invoice for reimbursement. The process was very easy.

SHW deserves a good review for replacing a water heater in my basement. I am very pleased with the service. Select called me to follow up to make sure all my needs were met.

I had a plumbing leak. They sent plumbers, but the work was urgent so "authorization process" was not complete. They did the "repair" but caused and even larger gushing leak in an adjoining room. I paid them $700, but I now am facing a $3000 repair caused by the plumbers sent by Select. The plumbers appear to be out of business just 3 weeks later, and neither they nor Select will pay or even respond. My next step is to report Select to the Attorney General of Texas, and then perhaps a lawsuit.

I give Select a 5 star review for the repair of a washing machine. This is the 3rd time I used Select and they are fabulous. I have a 8 year old machine that just was not working. They replaced a few parts and got it up and running again for me.

This past week we had record cold and my pipe in my house froze. Select assigned me a plumber to come find the pipe in my walls. The plumber did actually find and fixed the issue without having to even break my walls. I am very thankful for that.

Select did the job right the first time. They are a great company. The appliance repair man they sent me was a great guy. I even recommended him to a few friends.

At this time I have two houses covered by Select, but when I call EVERY TIME they cannot locate either house and they put me on hold, talk to others and tell me I have no account with them, but they keep taking my funds. Now how does that work?? I have a microwave that needs looked at because it comes on by itself, doesn't cook right and I worry about fire hazard. They laughed at me. Unfortunately they are telling me since I purchased an appliance package in 09 and it is outdated and they will only give me 85.00 to replace a "Frigidaire professional version". I asked several times to talk to a manager and they refused. This is not a cheap replacement and I do not understand why they lose my account info. on both houses. Cannot pull up any info by name, # or address. This does not add up. I need help.

I have Select home Warranty service, and didn't get any support for any repair. They sent under rated technicians because good technicians don't like to work for Select. Normally, that technician appears couple of days later, and take another couple of days to get approval for the repair cost from select. If you want to make the process faster, Select always suggests customer to find his/her preferred technician to fix the issue, and assures you to reimburse later. Anyway, they never pay. I reported claim twice for two different issues, and I was victimized for both of the above stated situation. Every time, select gave me different reasons for not paying the bill. We bought the "Select" service just for nothing.

I am very pleased with select home warranty service. They honored the policy even when things aren't really covered. They went way above the policy for me.

I called in that our heat unit wasn’t working properly. It took them a week to respond and when the technician diagnosed the problem they wanted maintenance records- I provided what I had. I have been here less than a year. I had it serviced when I first moved in and then their tech guy serviced it in July. This isn’t good enough for them, they told me to get my own service guy. In the contract it states clearly that if I do this it voids out their warranty and they will not pay. We are under a state of emergency without heat. The last phone call I made I talked to a ** that said “listen sweetheart” and then basically called me a liar. They want me to pay up front for repairs then they will reimburse me what they feel is acceptable to them- they had no problem taking my 500.00. They are shysters- do not waste your money here.

I have only had SELECT HOME WARRANTY as my homeowner's warranty service for six months. I almost canceled because of the bad reviews I read on-line. I wish I had. However, I talked to their customer service rep (Ryan) and he assured me that if I had any problem, to call him and he would personally make sure I was satisfied with any issues I had. Have tried since mid-September to have an appliance fixed or replaced and I continue to get the runaround. Customer service is pathetic. I have filled out forms, returned forms, and still get no satisfaction from SELECT HOME WARRANTY. It's a simple appliance. All I want is to have it fixed or replaced and they can't even do that. Stay away from SELECT HOME WARRANTY - No Good!

Home is in area with snow. Furnace stopped working - 9 years old. Sent in request for service. Received email next day with a claim number that I had to call if again for. Now they said they need more details or they will not send repair person info. Called with details. Now another hoop... have to wait hours for another service email but they refuse to give me the service name/number over the phone. Would not let me talk. When I tried to speak he kept talking over me repeating over and over and over that we will send you an email and thank you. We will send an email with your service repair man's number. Thank you. OMG. It is getting late, no email. Could be third night without HEAT in winter. DO they care? NO!!! Asked to speak with supervisor. They said when one is available they will call me. Yeah right. I will not hold my breath.

Last November, i.e. in 2014, our garbage disposer broke. Called up Select Home warranty, they send a plumber who came and confirmed that it is broken and hence require replacement. SHW said they will cover disposer but not the installation but turn in the receipt for installation, they will try to cover a part of it.

Select did great work on a garage that would not open. I was stuck in my garage and could not get out. Select saved the day and I was able to get back to work. Thank you.

I have ordered the plan through them last year, never had a claim filed. Once decided to cancel it in Oct 2014, they are still charging my credit card. Like a virus. Now they advertising some special with 2 months free. I tried to quote the plan on their website, I get "we are not offering coverage in Wisconsin." However, their very pushy sales people calling me 3 times a day to get "enrolled". I asked them if they can send me the proposal in writing, no answer. This is a joke, and misleading practices. Be aware.

I have had select for about 15 months and I am very happy with their service. I just renewed my policy for another year and have told plenty of family members and friends that if they want a no nonsense company then go with Select.

During this cold weekend my heater blew out. I called select on a Saturday in panic. The cs rep assured me he would help even though it was the weekend. They gave me the number a local plumber to make an appointment. I called and the plumber came within 2 hrs. I am grateful because the temp was very cold this weekend. I don't know what I would have done without select.

Dishwasher repair was done correctly. Good job done by Select and good job done by the plumber. Although he had to come out twice. He was on time and nice both time in my house.

The ONLY PART OF MY EXPERIENCE I AM NOT FULLY HAPPY WITH IS THE DELAY OF THE TECHNICIAN. Besides for the delay, I am pretty happy. They did what they promised and I got a new ceiling fan of my choice.

I'm impressed. The customer service is great. The tech sent out was great. I am all smiles with Select.

I am a happy Select Home customer. They gave me a new washing machine when mine breakdown just 3 months into my policy. I am happy to write them some good feedback.

I am happy to say that I have no complaints in regards to a recent home repair on a refrigerator. My fridge went down in a morning, I called select first thing and they handled with care. My fridge is not working.

I purchased a home warranty from select. I had a problem with my heating so I called for a service call. They sent a contractor to fix the problem, or so I thought. The contractor found out what was wrong and advise me he needed to get an authorization to fix the problem. Two days later with no response from the contractor I called select home warranty to find out what was going on. They advised me that the claim was in review and they would get back to me. They finally get back to me and say that I need to provide 3 years of maintenance records for the heating system to them that were performed by a "licensed, certified contractor" or the heating system was not under warranty. This is a problem for me because I have only owned the home for 6 months. When I bought the home the prior owner had just had the AC and heat serviced so it was not scheduled for another service until June.

1. AC/Heat Unit: Had them have someone come out a year ago to look at my AC/Heat unit on my roof. The company said it was working fine. Six months later, the heat won't kick on. They sent out the same company who told them the problem. They denied coverage telling the company that the part is not covered (heat exchange unit). They told me they denied coverage because I didn't keep maintenance records. They say require two inspections per year to be covered under their contract. The company they sent advised me that no residential customers have maintenance performed on their units twice a year and that they should consider maintenance changing the filter in the house. I change the filters monthly. Bottom line, I paid $800 for a two-year home warranty contract, and they said they would cover $100 for repairs/replacing the unit, once I showed them the invoice for the repairs that I paid to have done.

Aloha, I live in Hawaii and it is difficult for me to find a home repair man let alone a company who is willing to cover me. I found Select online after reading some good reviews and speaking to sales reps. The sales team is very polite and low pressure. I wasn't ready to buy on my first call so they called me a week later and I went with it. I am very excited to finally have coverage.

I have two condos covered under the Select home plan. One of my condos I have yet to place a claim. The other condo I have placed 2 claims. Both claims were handled quickly without excuses. I am happy with my service and would recommend them.

I bought a warranty policy with Select Home Warranty because the house I has it has many high end appliances and 3 a/c units. I hoped to mitigate repair costs as my home begins to age. I have found that Select Home Warranty weasels out of ever paying for anything. When I bought it, I paid for everything I could think of including 2 refrigerators, microwave, plumbing, heating, oven, clothes washer and dryer, water heater, plumbing stoppage, garbage disposal, garage door opener, electrical, duct work, dishwasher, cooktop, ceiling fans, pool, second refrigerator, sump pump, second freezer, ice maker, and all 3 a/c units. I paid $910 for this warranty policy.

Have not had one good experience with SHW yet. Brought the policy in March 2014 and paid for whole year in advance w/ agreement for additional 3 months free. Tried to use it for a hot water heater, which I paid extra for, but of course that wasn't covered. Another claim for my oven I put in over a month ago and after getting runaround for the last three weeks, I was told today that it would not be cost-effective to fix but all they could reimburse me for was $125. REALLY??? Where can anyone buy a stove/oven for $125?? The stove came with the house when we moved in seven years ago so I can't say how much it cost or what it would cost to replace it but I know $125 is not going to do it.

I filed a claim for a garbage disposal on Tuesday morning. On Tuesday afternoon a plumber came out. On Tuesday evening i got an email from select that i was approved for a purchase of a new garbage disposal. The whole replacement took less than 24 hrs.

Select Home Warranty is a 5 star business and very professional. I have five homes with the service. I have made multiple service requests for service and have been satisfied each and every time. All my properties are in the same area and I already know all the local service men they send out.

I bought a home warranty because I have an elderly mom and needed to get a company that can handle her home issues. So far the process was great from select. There were 2 problem that were fixed in her home. A plumbing stoppage and a furnace problem.

I purchased a warranty from this company approximately 1 year ago and my washer stopped working. I contacted them and was told that they would send a technician to my home. He came out and started the machine working and it worked only 1 day and went back out. He told me that there was another part that had to be ordered and that it would be back in 2 days. 2 days has turned into 3 weeks, and when I contacted the company they told me that I would have to pay to have the repairs done and then submit a bill and they would see if the bill could be paid. When I purchased this warranty I was told my deductible would be $45, now I am told that they don't cover labor. I never would have paid $400 for this warranty under these circumstances. This warranty is a ripoff.

During the last snowstorm I lost power and my heat went broke. I called Select for help. They informed me that I had to call the power company first so I did so. Once my power went back on, my heat still wasn't working. I called back select and they sent a heat repair man. He showed up on time and was very helpful. He fixed my furnace with a new ignitor.

I don't usually write online reviews but I was very happy with a sump pump repair done by a Select plumber. The sump pump in my home stopped working and my basement was flooded. Select called me an emergency tech and had the problem solved.

This is the worst home warranty company I ever dealt with. Please avoid buying a home warranty from them at all costs. Last year I made a mistake of signing six of my properties with this company for a home warranty. They promised me the world. Once they collected their money things changed. Every time I made a claim they would deny it or they would only offer me $150 reimbursement for the appliance. So far I have made two claims with them and it took SELECT HOME WARRANTY more than four weeks to resolve each claim. This was a pattern I noticed with every claim I made with this company. I paid over $3600 in coverage last year to this company. This last (third) claim REALLY broke the camel's back and I had enough with this stupid company. This company is a scam and they are not looking out for the customer.

I am a Select Home Warranty customer with a good experience with a claim issue. The microwave I have was not able to be repaired. Select allowed me to buy one from a local store. I picked out a nicer one than Select had approved but they reimbursed me for the approved amount.

My water heater started leak at the beginning of the week. I called Select thinking they would be closed for the storm. But to my surprise they were open. Not only were they open, they had a plumber out to me in 24 hrs. I am very happy with the service.

Call for clothes washer repair showing codes for electrical and pump. Guy shows up in a small car with no tools and you have to pay him $60.00 cash. Then he records his visit which is scripted. Finds a reason not to approve the claim and bolts with your money. In my case it was maintenance of the pump. Who does that? The machine has 2 codes, whines like a jet and hops across the floor. After I told him I had not removed the inspection cover for the pump he decided that that maintenance was the problem and said he wasn't going to do anything and denied the claim. I asked him to remove the cover and check the pump and he said no that's maintenance. He never addressed the other issues and said "God bless and thanks for your patronage." I think this is a daily scam with this company and I want my money back.

My husband and I are very happy with Select. We have two properties signed up with them. One is our main home and the other is a rental. The dryer wasn't heating in the rental. Select’s technician came to replace the heating part of the dryer. The total cost for me was the $45 deductible. I will sign up more policies with them soon.

I have nothing but good things to say about my home warranty company. I have used other home warranty companies in the past and have not had such a good experience. Select was responsive and polite and took care of my dishwasher repair.

Select Home Warranty fixed my dishwasher problem. I have been having a problem with this dishwasher for 6 months. I was not able to have it repaired. Select was able to do the job.

I just finish my claim with Select and i must say i am very happy with the service. I had an electrical short in my system. Select allowed me to have my own electrician come fix the problem. I sent select the bill and it was fully reimbursed.

I noticed a leak in my ceiling the other day and right away called Select Home Warranty. They dispatched a plumber within minutes of my call. The plumber they sent out was very helpful. He explained the problem to me and then called Select for authorization. Select approved the repair while he was still at my home.

I have used Select Home Warranty on 2 different occasions. The first time was 2 months ago Select replaced a broken microwave. My last claim was last week when I had my heating go out. I spoke to Select and they had a heating guy come out same day. The problem was the gas line going to the furnace. Select covered the issue for me.

Had tried Select Home Warranty for 2 of my rental properties. The first one expired on Jan. 16, 2015 and they never sent me a renewal. When I called on the 24th as I had a plumbing leak, they informed me the policy had expired. I asked why they didn't send me a bill, and that's when I found out THEY WON'T COVER ANY PROPERTIES IN CALIFORNIA ANYMORE. The agent apologized, but said they had so many properties, many people were not notified.

They don't fix the things listed. They told us our dishwasher model is 12 years old yet our house isn't that old. The only part of the garage door they fix is the motor not the springs or cables. DON'T GET THEM.

Nothing I ever called about was ever fixed. I had to pay multiple deductibles for repairs that were NEVER done. On one occasion they had 2 people come out 5 times to try to fix a dishwasher. I had to call the company at least 5 times to send anyone out to fix appliances. I finally had to replace the dishwasher and they denied any compensation because they did not authorize the replacement. They wanted me to call another plumber to come and snake the line again even though the previous plumber had told me there was nothing wrong with the line. They will go above and beyond to deny compensation.

I called Select Home warranty on 1/10/15 about a problem in my bathroom water leaking from the pipe behind the shower. Was given a contact company. On Monday 1/12/15 I called Douglas App and they said "we will out at 4 pm." I told I had to work could they come in the morning. They said they would be here at 8 am. It is 4 pm and I have not heard from them. I called Select several times said they would call Douglas and get back with me. No call. That was two hours ago. I had to find someone to fix my pipe. Water was going everywhere.

I purchased a select home warranty last year. I have so far had my refrigerator repaired and my microwave replaced. This policy has been a great value to me. I paid $450 for the policy and have saved at least $600 in repair costs.