Sears Washers & Dryers Reviews

Also the free delivery only included delivering the washing machine in a box. Full installation was "around $140." I stopped dealing with Sears and called Lowe's. They would install the machine, sold at a lower price, for free within 24 hours. All Lowe's employees answered the phone promptly, were very helpful and considerate. After spending hours on the phone with Sears, it was a pleasure to deal with them.

My wife and I have collectively been on the phone with Sears for over 3 hours and no one can seem to help us out. Problem with this is not that the service date is for next week but the fact that we have clothes in the washer and by waiting for a week the clothes will probably spoil. So I am trying to get someone to give me some help on getting the washer opened so that we do not have to replace all of the clothes in there. Again, customer service tells me there is nothing that can be done till next week. If I try to open it myself the warranty will be voided. So do I let $1,000 -$2,000 worth of clothes spoil or do I open it myself. Better yet do I let them spoil and sue Sears?

We tried to do wash after they left and of course it washed fine, then kept draining and refilling after that. They didn't even level the washer or dryer. I leveled the washer and dryer and have ordered the needed siphon break online, so hopefully we will be able to use the washer a week after purchase and the so called install. I also complained to Sears customer service online and was informed someone was going to call me back first part of the week. Of course that never happened either! Nice that they charge $75.00 to bring an appliance and install it, but I end up doing it!

I got home and there was a sticker on the door that he came at 3 pm. I called Sears and was told that they could not get another appointment for 2 more weeks! We have taken off work twice and still DO NOT HAVE A WORKING appliance. I just had Sears come out to give me an estimate on a new AC unit. They WILL NOT be getting my business if this is how we will be treated.

I contacted Sears approximately 5 times in the interim, seeking their assistance in resolving these problems. They apologized repeatedly for the difficulty I was having and said they would contact the parties involved. This never occurred. The last two times I called, I asked for a supervisor's assistance and was told they would contact me within 2 business hours. That never occurred. Instead I received calls from customer reps who did not have a clue what I had been through.

A month after dryer delivery, I requested a 1-month extension on the warranty or a one-month extended warranty. Sears refused these requests and offered me a $7 in-store credit toward a future purchase. That is not a typo. That is what they offered. I refused this offer and said I wanted the warranty extension. They have refused. I have been a customer of this company since 1968, and that is my reward!

I did that immediately following our conversation. Someone came to fix the dryer a bit later in the month and changed the thermostat. He took the part he replaced with him. It seemed like the dryer was fixed and we would be reimbursed. Sears had passed my claim on to Sedgwick who processes their claims. They asked for more info. They asked for the list of clothes, etc. I emailed it again. Weeks went by. The dryer was still shrinking clothes, so I contacted them again. I told them the whole saga. They replied that in their notes the dryer was working fine the first time the service person went out so he could not have done anything to trigger the new problem we were having with shrinking clothes.

In their notes the second time a different person came, he also reported that the dryer was working fine. I asked why he replaced our temperature regulator then and they said it was precautionary since we had complained. They needed more info - pics of the damage, and the actual clothes to test them. This is now 2 months later, after lots of back and forth emails... Oh and Sedgwick had now passed the claim on to another company. In the end, everyone passed the buck, and I never got reimbursed for the damage or the service and the dryer still doesn't work. When I contacted them about replacing the dryer, referring to the Lemon Law, they just did not respond.

I filed a complaint with the Better Business Bureau and with the Federal Trade Commission, Consumer Protection, Consumer Affairs Department. I recommend ALL of you do the same. Maybe eventually someone can do a class action suit for their failure to comply with the Lemon Law, and other laws to protect consumers. I found a number of violations, in my case and I am sure you have suffered many as well. If you have time, take them to small claims court. If you can't pay the nominal court filing fees, typically they will be waived.

I'm wondering how many unexpecting customers are told the motor and timer are both bad in their washer by the uneducated repairman and told to purchase a new unit from Sears? I'm betting the percentage is unbelievably high and I am astonished you are not willing to refund my service cost. The refund of $50.50 is not an unreasonable request on my part, but it may cost Sears a lot more in future sales when it comes to their customers, it only takes one bad review to lose hundreds of customers.

It gets better LOL. The dryer broke down this morning! Little over a year old, the drum won't spin. Called Sears, dryer was not under warranty but the funny thing was the person went on a sales pitch about selling me the $199 protection guarantee (which I declined), which I had on the washer, but now that I have to pay for the repair myself. He said they could have someone out for a $35 service diagnosis and what it will cost for parts. I said now that I have to pay you offer quick service, but when I had the warranty you made me wait...I said so I guess this is all about money. You guys suck!! !

This means I have to wait another ten days for the repairman to come in, look at the machine and say, "Yep it's broken." He will then order another "Rebuilt" part which will take another two weeks to get in. It feels like they pulled this bad part from another broken machine, put in a box and shipped it to me. They are too cheap to put in a brand new part. I wonder how many times I will have to go through this. I spent a lot of money on this machine and a warranty, a waste of money. They don't care! I will never buy another appliance from Sears again.

I called the corporate office of Sears and their answer was they would replace the washer but refused to replace the dryer. They are willing to give me 20% of the dryer. I wanted to replace it otherwise. They felt that having a mismatched set was perfectly acceptable even though I have a matched set now. I've had ruined 4 ea. 85.00 polo shirts and a set of 1000 count sheets which cost 299.95 at Bed Bath and Beyond. I've missed 3 days of work and tons of headaches since their service guys wouldn't check the units. Worse of all, the representative from the corporate office was to get back to me no later than today and never did. Don't get me started in my Vacuum. It took Sears 6 weeks to fix it. My suggestion is NEVER EVER buy any mechanical item at SEARS.

They state that the replacement period of 2 months had been exceeded; however, we would have had no way to know there was a problem with the machine--we certainly would not have taken it apart to make sure the part was in place. Their concession was increasing the warranty 6 months. Again, the damage is not necessarily going to be evident in that time period. We are very disappointed in the fact that Sears is not standing behind their product, that was not initially placed properly. They have lost a Sears customer forever.

I called again a few months later because it was also leaking. Come to find out, the leak came because we had some dog hair that stuck to the inside of the window where it meets the seal so now I just make sure there isn't any dog hair anywhere around the seal and we haven't had the leaking problem since, but we still have the problem with the "bleach" dispenser. I was able to find a job for a short period of time so I couldn't stay at home to wait for a repair person and they don't offer repairs on weekends or at night so I kept having to deal with the problem. The dispenser drawer is not easy to take out or put back in and it always makes a mess because it is filled with water.

Once I was laid off again, I had to deal with having to move out of our house and into another one. Finally got frustrated enough to call again to have this washer repaired once and for all. The tech came out, decided we needed a new dispenser drawer so he ordered it and had it delivered directly to us and came out about a week and a half later to replace it. The next day, I did a load of laundry and still had the same problem. So I called again and they sent another tech out. He was supposed to be here between 1-5pm and he didn't call until 5:15 to let me know he would be here in an hour. He showed up an hour later and he stayed for about 45 minutes trying to figure out the problem. He ran diagnostics and tried to recreate the problem and couldn't but said it probably needed a new board so he ordered it and had it sent directly to us and scheduled an appointment to have it put in about a week later. He then told me that if the board didn't fix it, he didn't know what he or anyone could do to fix it.

So today, I did a load of laundry after it being replace on Wednesday and it is still not emptying the "bleach" dispenser. I called the 800-4MY-Home number again and when asked I gave my name and phone number and was immediately put on hold for 5.5 minutes. After he came back on the phone, he tried verifying all my information and I told him that nothing has changed in a week and I wanted something done. He told me that he would send a repair person out in a week and a half. I told him that was unacceptable and wanted someone out sooner. He told me that was impossible and that I would have to take this appt. I told him I wanted to talk to a supervisor and he tried to keep me from talking to a manager and I finally told him I wouldn't listen to anything more he had to say and to get me a manager.

After being put on hold for 11 minutes, he came back to tell me that there weren't any managers available that they were either gone or at lunch. I took the appointment and am planning on going to the Sears store that we bought the set from to see if we can get anything done. If not, I will be filing a complaint with the state Attorney General (who I talked to this morning) and I have already posted about the problems on Facebook and Twitter. I will also be filing a complaint with the Better Business Bureau and contacting the local news company about this as well. After paying $3300 for the washer, dryer, 2 pedestals and the warranty on both, I will not back down on this. This is A LOT of money for us and I deserve to have better products and customer service from a company like Sears.

I then in turn call the customer solution center. I spoke to a customer rep. I told her my problem and she told me what the first customer rep told me was not true. She said it was no problem and she could switch my dryer for me. I was on the phone with her for maybe 10-15 plus minutes but she told me she was having problems with her computer so I should go online or in the store and find out the necessary information, serial & model number, etc. and call back and it would be no problem switching my dryer. I did that and called but I got a different customer rep who told no this is wrong, I will have to pay another ridiculous amount. Finally had enough, told them to come and get this dryer. They finally came and got my dryer.

Call back customer solution center to see how long before I get a refund. I was told to call back Monday. That was Labor Day weekend. I have been calling since. I called once - the customer rep was so rude I hang up on her. They have also told me they don't know if the dryer was process as return yet but to call the credit card company. Every time I called, I was given the runaround and a different story. Yesterday I was on the phone with about (3) different customer reps and for over a (1) finally they said the dryer was process return but the check is somewhere, check with the card company. Today I checked my email and there was an email that said the refund was process on 8/29. Call my card company and they never received a refund. Is Sears a real company? Not to mention in between this nightmare, they keep sending me these surveys about how are they doing, etc. They do not care ANYTHING about the CUSTOMERS and the customer reps are very rude and not knowledgeable.

Finally, today (August 30), I found another department that schedules and does the pickups. They told me a pickup was never issued EVER, even though at least 4 customer service agents said pickups were scheduled. I usually keep my cool to get things done, but really was at the end for my rope today. This is not a small purchase, $700 purchase, and they chose to ignore my requests. What a scam!

I hope after today's 5th call and spending another 30 minutes on the phone that this will be resolved. They are supposed to pick up this Sunday, Sept 1st. It has taken me 2 weeks to try and return and get a refund.

We are spending too much time trying to get these stains out of our clothes. I hate to spend another $600 on a new dryer only to risk having the same thing happen again. Does anyone know what brands do not have this problem and have good reliability and repair ratings?

A credit was issued for $1,250.00 + tax which I used to buy the dryer. At the time of purchase, we were not asked if we needed hoses, if we had a preference for door swing, or if we needed a side vent. I didn't think anything of it, until your delivery team arrived and said “This is back vented and needs to be side vented. Didn't the salesperson ask about door swing, and venting options?” I explained he did not, and they took the machine back to be side vented, stating that it would be back the next day. Because of the late hour and the fact that deliveries are not done on Fridays in my area, I waited 5 days for re-delivery. I never had a problem with this. I explained that each time they came out, I was paying my contractor to be here because it is a new set up and I wanted him on hand to oversee the installation.

So on the 9th, they took the machines back (it was only the dryer that had a problem but the washing machine was useless if I didn't have a dryer so I wanted them together). On the 13th, the drivers returned with the side vented dryer. However, before they even took it off of the truck, they rang the doorbell and said that the back vent had not been sealed and the side vent had never been attached. They would need to take it back again. Again, I had my contractor here and paid him for his time, but I said fine.

The driver put me on the phone with Bonnie who said she would have to cancel the order and have new machines delivered, and therefore could not have them to me before the 20th. Kenneth at ext. ** confirmed all of this. However upon delivery on the 20th, again paid for my contractor to be here, I was informed that they were the same machines as last week; and they knew this because the dryer still had the same dent, and the washing machine was wrapped in cellophane, not a box indicating that it may have been a floor model or a refurbished item. This is not what I had paid for.

I have spoken to so many people. I will attach the notes that I have taken on my iPad, and I can scan my handwritten notes if you'd like. There are several pages that were written as I was taking phone calls on my cell phone at various softball and baseball games for my children. I truly feel as if the blue ribbon executive team at Sears has failed me. I am awaiting the final plans from my architect on the design of my new kitchen. Once they are complete, I had planned on ordering my Dacor appliances from Sears which totaled over $24,000. Dacor does not allow their retailers to discount, so it never even occurred to me that I would buy them anywhere else. I have been a loyal customer over the past 14 years since my husband and I had purchased our first home and hoped to be a lifelong loyal customer.

Now I'm told that I have my credit reactivated, and I need to wait for the credit to my Amex and I have to start the process of ordering these machines all over again. I dread going into the Quaker Bridge store, as I had received a phone call from Que yesterday, stating that the manager ** asked her to call me but didn't say why. She asked if I knew why he would want me to call. If I wasn't so upset, this conversation may have been comical. I then spoke with ** who told me my order was cancelled. While on the phone with him, I received an email from Kenneth telling me that the order was in process, and would hopefully be here by Thursday, the 23rd as my contractor was leaving for vacation that evening.

** continued to tell me that he would look into it and call me by 10:15 today. I figured he may be busy, but at about 4:07pm I called him. The first person I spoke with said he wasn't available and then hung up on me. Unfortunately, I did not get her name. The second person I spoke with told me to please hold, where I waited for 13 minutes and 22 seconds. When I spoke to **, he apologized for not calling back but could only tell me that the order was cancelled. While on the phone with **, I was also on the phone with Samantha who just kept telling me she would transfer me to someone else because her computer would not allow her to view notes. I was finally transferred to Charity, who was probably the most helpful, although the only info she gave me is that I need to re-order the machines.

Angela, I sincerely hope that you area able to direct all of this info to the appropriate person. When all is said and done, I plan to write a letter to the CEO and CFO. However, I've been told to know myself out as the letters will not go past the Blue Ribbon Dept. and will never be seen by anyone higher up. I truly hope this is not true; but just in case, I am writing to you in the hope that it will be seen sooner rather than later.

I never would have gotten the extended warranty if that had been clearly explained as I have had nothing but trouble with their service and would have hired a local company for repairs. There is no excuse for a 15-month-old expensive dryer to stop working and then to have the company who sold it to me not to be able to repair it. A company that wanted repeat customers would have offered to replace it. I will never purchase anything from Sears again, neither will my family or friends as they are all appalled at the horrendous service I have been offered. No wonder their stores are always empty. Whatever happened to customer service?

We were supposed to be called between 6 - 8 pm last night, but we hadn't been called. So I called. I was told we were on the schedule but no time set yet. We would get a call by 9 pm. Guess what, no call. I called again. I was told we were on the schedule but still no time in system. The rep said she sent an email to the warehouse. I would receive a call between 7 - 10 am today. No call again.

I called and to begin with was told we were not on the schedule. I repeatedly asked for a supervisor but was given the runaround. I am getting more and more irate. The rep will not answer me re: why I repeatedly have to request a supervisor. Is it Sears policy to ignore the customer’s requests? Finally, after the 4th time, I am given a supervisor. At great length, I learn we were on the schedule but the warehouse failed to get the item on truck. I also learned from the supervisor that the rep today wrote in her notes she offered us a store gift card of $50.00. She did not.

You now want to deliver tomorrow. My mother will lose a day’s work for this. Not good enough. No discount on merchandise. I have been lied to by your company representatives, specifically the CS rep I spoke to today. No attempt to make this delivery today when we were charged extra for this service. Not acceptable. We will seriously be reconsidering ever being a Sears customer for anything of importance again. We have stopped payment on the check at an additional cost of over $30.00 to my mother! Tomorrow I will go to HH Gregg to purchase an LG washer. It has a higher rating and additional rebates.

According to the service slips given to us by their techs, Sears has spent more than double on repairs than we spent to purchase the machine! It is hard to believe in this economy that Sears is unable to hire the staff necessary to properly run their business. We are extremely dissatisfied with the length of time it is taking Sears to repair our washer. I do not see us doing business with Sears in the future.

After being transferred what seemed like a million times, I finally got through to someone who I thought could actually help. I explained the situation to the woman and she told that the damaged washer would need to be returned and they would need to reorder the item. I said okay and then she told me I would have to purchase the washer again and once they received the damaged item, they would process the refund. I got upset with her because I should not have had to purchase another washer, but she assured me that they would give me the same sales price and offered free delivery. So, I asked her what I would have to do with the damaged washer in order to get my refund.

I figured I would have to take it back to the store and being 38 weeks pregnant and ready to give birth any day, I was aggravated but still willing to do it so I could get my refund. However, when I asked, she told me that she would just schedule a pick up with the delivery team for the same day so I wouldn't be inconvenienced. She also told me that once the unit was picked up and brought back to the warehouse, my refund would be processed within 3-5 days and I would receive my refund within 10 days, so I thought everything was good to go. I gave her a new credit card to purchase the new unit and hung up.

Everything was fine until the day of the delivery. On January 14th, 3 men showed up in a white box truck. They pulled the new washer off the truck and brought it into our home. When I told them the damaged washer was ready to go, they looked confused and asked me what I was talking about. When I explained what the representative told me, they told me they had nothing in the order about the pick up. I asked them if they would like me to call back to speak to the representative to confirm everything and they told me not to worry about it. They would return it to the warehouse and once it was there, the refund would begin processing. I thought it was a little fishy, but they assured me everything would be fine. So they proceeded to take the new washer out of the box and put the damaged washer into the same box and loaded it onto the truck. They told me I was all set and when I asked if I needed to sign anything they said no, and just handed me a piece of paper to take a survey.

I was still feeling a little uncomfortable a couple of days later, so on January 16th, I called the .com number to make sure they received the damaged unit and began processing my refund. The lady said, "Yes ma'am, it is processing and you should see your refund in 3-5 days." I said, "Great," hung up and just kept an eye on my bank account. When the 22nd rolled around and I still didn't see a refund, I called back again. At first, the lady told me that she wasn't sure what I was talking about until I gave her the first order number (since now I had two because I had to purchase another washer) and then she told, "Oh yes, they just received that washer in the warehouse," and began the refund process.

I explained to her that I called on the 16th and they told me the refund was already being processed and she told me, "No, it just got started so I would have to wait another 3-5 days." I was so upset but helpless; I said, "Okay." Then the 28th rolled around and still there was no refund. Once again, I called and was told there was no record of a washer being returned and a refund was not being processed yet but to wait 3-5 days for a refund to be processed. At that point, I was fed up and asked to speak to a supervisor. I was transferred to George and he told that they would need to start an investigation to find out what was going on, and once again I would have to wait another 24 to 72 hours to speak to someone else and then they told me to call the home delivery team and speak to them as they may have more information. So I did that immediately and surprise, surprise, they can't seem to locate the washer!

The lady I spoke to, Cecile, told me that she called the warehouse and spoke to Kathy and was told a formal investigation would be started and I should expect a call that afternoon. So after I hung up with her, I called the .com number again to go through the notes on my account as I have been told so many different things over the course of 2 weeks. I wanted to know what was there. I was then informed there was no note about the pick up yet the last 3 people I talked to told me there was! So what, the note got deleted? She said, "I'm not sure ma'am but I will launch an official investigation."

Well, it is now the next day and I have yet to hear from this Kathy or anyone else on this matter and still no refund! So I've paid for 2 washers and only one in my house with no record of the first one which leads me to believe that the 3 delivery men who picked up the unit, stole it and made up some story saying they never picked it up or Sears is pulling a huge scam!

Bottom line, if I don't receive my refund soon, I will be calling the police on the delivery men and Sears because basically 3 men came into my home and stole the unit. I will also be getting a lawyer involved very soon as I'm out 324 dollars and stressed out beyond belief with a baby due in 5 days! This is absolutely ridiculous and I thought this would be last thing I would have to deal with seeing that Sears is such a huge corporation but I guess not; they are still scamming people and hiring thieves to save a buck!

Do not buy any major appliances from Sears. Their customer service is not servicing customer very well at all, not to mention my wife has Stage 4 lung, bone, and liver cancer and is on oxygen. Wow, that’s not a good way to treat a customer. My mother-in-law has spent thousands of dollars on appliances; she will no longer shop at Sears.

After canceling work and waiting from 8 to 12 pm on the second appointment date, I called the Service Hotline and found that the "computer system was down" and the technician would be late. The customer service rep was rude, told me they were too busy to notify 35,000 customers that their technicians would be late and stated that I should just move forward and wait patiently until the technician arrived. He refused to provide any information on the expected time of arrival, and would not put me in contact with the local office. When I asked for his supervisor I was told he didn't have one, and hung up on me when I asked his name.

Sears used to have a reputation for quality and great customer service. It's apparent that reputation is no longer deserved. I will never patronize Sears again. If the company reads this complaint, I'd like a refund for a durable good that should last years but requires $500 in repairs every year or so.

Wednesday AM, I called 800-927-7836, option 5. Customer complaint # was provided. Aaron in High Pt., NC call ctr. checks whether Sears would reimburse me for 3rd-party service call to clean out lint filter near water pump, which is the same problem we had last time. No dice. He also says for more rural locations, current customers are being scheduled December appts. I am given A&E's #, and they indicate appt. available for Nov. 2 (so much for Sears list!) - now only 10 days. They give me their customer solutions # (800-469-4663), and Letty in Austin, TX confirms no earlier appt. available, but I am on A&E's cancellation list. Thursday PM, local non-Sears tech comes out (within 1 day) to remove kick board at bottom of machine to get access to filter next to pump. Machine functions after lint removal, but he indicates pump runs warm and likely will fail within 90 days. I pay for service.

4. Design flaw in machines - the filter should be made accessible to allow customer cleanout, without need for pentagonal screw head wrench sockets to open the kickplate.

I had it fixed in April 2011 for the 2nd or 3rd time (He didn't always leave me a receipt.) and fixed again in June 2011. In June when I called the repair office, they had nothing showing that I had ever had any problems, even though I did have one previous receipt. They ordered the part (wrong part), and I had to call and tell them the part number (from my receipt that they had no copy of on their computer) for the right part to be delivered. He came and repaired it, and then the warranty expired in April 2012. I didn't renew, because I could have almost bought a new dryer for the price to extend the warranty on a 5-year-old dryer. Anyway, of course after that, the felt came out again from the back and this time the front also. I let it go that way and took a chance with it not eating my clothes since the repairman had originally told me it would not hurt the dryer. Then after a couple of months, it quit heating also.

My husband finally bought me a new dryer this week, but not a Kenmore. He was going to take it to the recycle but had my teenage son take it apart to remove all the wiring, etc. What I saw shocked me. The felt was still attached to the drum but had been eaten off by the dryer itself. The drum had such friction that the back wall of the drum was in 3 sharp, dangerous pieces and had actually eaten through the back wall of the dryer itself. When you take the drum out, there's an indention-looking area in the back that I guess the drum rolls around. It is only 1/2 attached! And there's a burned-looking place on the back of the dryer where the hole is.

I told my husband not to take it to the recycle. I took pictures, and though I'm sure Sears will do nothing about it, especially since the warranty was up 6 months ago, I'm going to write everyone I know to write and I'll send pictures too. And if they want, they can come to my home and see it. Sears may not want to do anything about it, but they're certainly going to hear about it. I believe there was a problem going on all along with the drum, and that's why the felt kept being eaten off, not coming unglued as I had originally thought. And I don't think it happened in a short period of time.

Now my carriage and tub has gone out, literally deteriorated. Almost unbelievable for something that just turned 6 years old. I consider my washing loads light and never stuffed. My last Sears Kenmore lasted from 1992 to 2006, which is 14 years and before that, 21 years. I see what has happened to the industries. To make a profit, don't let it last a certain amount of years so we can turn over profits and send the old ones out to other countries. Oh, I have gripes. The cost without labor is $1,423.44 and one labor so far is $116.99 and nothing has been started yet. They ordered the part and then you wait one week or more for it to come. It came through UPS, not by a Sears truck. And lo and behold, these people had left it on my porch and the boxes had major damages. It looked like someone had tried to tape it back on both very large boxes. I called immediately and they said I could open it up and look to see if they had been damaged and evaluate it. I told them I didn't want to be held responsible for what these UPS people had done.

Anyway, I am not a repair person and would not be able to evaluate it if it was or not. I could not believe what I was hearing. Then they said if I would ask my husband to look at it. He came home shortly and he said he could not decide as he was not a repairman. I took photos of the boxes. One box had been turned by the UPS wrongly and it clearly said on it to keep this way all over the box or it will damage the product. Now I then called Sears repair service and they went back and forth with me. I told them I didn't want to be held responsible for this money damage that wasn't my fault. I made a complaint. I told them I would call UPS which probably was their responsibility, but they didn't seem concerned that this was damaged and may cost Sears this money if not handled properly by them. Well, I have a formal complaint # from the UPS now with the main UPS and a supervisor/manager with name.

I got a call back from a dispatcher an hour later and questioned about the boxes and said not to worry, that I would not be held responsible if I would look at these and make a determination if it’s damage. I asked her who she is and she told me. I told her I had already made a complaint with the supervisor at the main UPS and that I should talk to them. Her number came up on the phone all zeros. I didn’t know who this person really was so I told my husband and he thought that was strange too. When I asked her if she would have the UPS guy to call me, she said he did not show up that day which was the day after this damage.

Well, my husband called Sears back and this was not all in one day. He talked to them for some time. Time is money and this is surely costing them money to figure this problem out. They said they would have the parts resent to us the next day and they arrived this time. He rang the doorbell and ran as fast has he could. When I got to the door, he was gone. It looked like it had been opened, but no one really knows. Now, it is not the same size as the last box and the other looks the same. This has been two weeks now and it will be three weeks. The repairman is supposed to come at the end of this week. I sure hope every part is there and they sent the right parts.

Looking for a washeteria is almost zilch to none around here. I had to go more than an hour and 20 minutes of travel time since we do not have them where we live and I have to go into another town. A large washer cost $6.75 a load, front loader smaller than my washer $4.50 and a very tiny only five washers which four were working was $3.50. Now I raided my piggy bank and with 4 sheet sets etc. towels for more than 2 weeks, clothing changes from work, ball games, gardening, meetings, etc. That is a whole lot of laundry to wash.

Wow, I have to admit it had been college days the last time I had gone to a laundry. I did have an old wooden and glass scrub board from the early 1930's and used that for underwear, socks, etc. I thought about renting a washer for however long it takes, but no place to put it and connect in utility room and not enough room. I remember those kinds that you connect to sinks but the rental companies don't have them. It is not easy being without a convenience that we get used to! I looked at costs for a new one and for approx. $1,500 plus, I could buy an LG or Whirlpool, etc. but the problem is my utility shows through the breakfast room and it would not match the dryer so I would need to buy a new dryer. What a mess of confusion. I have just put nice cabinets and designed this great looking utility room and this had to happen. Anyway, good luck with your washing and drying problems. God bless.

This is the most disgusting washer I have ever used. The "energy-efficient" design does not allow enough water to wash the clothes, plus if you turn the dial to "hot," guess what? No hot water! Unfortunately, we had the washing machine for several months before I realized the water was not hot because the salesman insisted that the best way to use the washing machine is "place the laundry in the machine, close the lid and let it do its thing." So, I didn't know the "hot" water was actually "cool" water. It was several months later and I was tired of my laundry not being clean that I opened the lid to check the water temperature ... cool water! This can't possibly be energy efficient when I have to rewash everything, and use additional water from the faucet.

The repair technician explained that the high-efficiency washing machines are designed to not have hot water ... hence, energy efficiency. So, I now have to wait for the water to go into the tub, use a bucket to remove water, then use a bucket to get hot water from the water faucet to pour into the washing machine. My research indicates that water temperature to kill dust mites needs to be 130 degrees (bed bugs, 140 degrees); my washing machine water temperature is 100 degrees on a good day.

This is not what I wanted, but I had gone over the 90-day satisfaction guarantee, so they tell me that it's my tough luck. I don't have the money to replace it. What I will do is never set foot in any Sears store and inform all my friends not to buy their appliances there. It is such a shame that another USA company has given up integrity and deceived its customers.

I have also written my state congressman who serves on the federal energy committee to no avail. It's no wonder that this country is having more problems with bed bugs, illnesses, etc. if no hot water is "allowed" to be used.

He called me later that evening and I said that I did have his vacuum and he could come and get it Monday morning and fix my dryer. He said he would, haven't heard from him since. The day he was here was Friday and the next morning, I went to take out my recycle, I lifted up the bag I put inside of the can and lo and behold, there was a roach in the the bottom of my very clean can under the plastic bag. I stood there saying "no, that can't be a joint" and then I picked it up and smelled it.

Now I am 57 and haven't smoked pot since I was in my teens but I do know what it is and I assure you no one that comes to my home is a pot smoker or any other drugs. I can't prove it was this service person's, but it's just too coincidental. Now Monday rolled around and I started my weekly phone calls to Sears (this had gone on since late March) and I got a hold of a woman, first one I have spoken to (Margo), and she must have had compassion for me because she had someone out here that afternoon for 1 to 5 and he actually showed up before his 4-hr. window. So now he worked on it for maybe 2 hrs and I said maybe it is the sensor (I have said this before and lo and behold, he said you might be right, "I might be right?") Who is the ** service person? I should start an appliance repair biz! Okay he has to now order 2 more parts, a total of 6 parts to date and it's still not working.

It is now Wednesday, 8/8, and the parts just arrived. Now let's see if I can get them out here before Friday when business starts all over again for the week and I need my dryer! Stay tuned! This is beyond insane! And please boycott Sears!

Last week we were told that everything was ready for delivery on Tuesday this week. On Monday, we were called to tell us that the dryer was not available yet, but if we took delivery of the washing machine and 2 pedestals, that they would give us a $200 discount. Another problem is that when the delivery came, we were told that the washer could not be installed without the dryer. Now we have 3 big boxes sitting in our garage and are no closer to having a working set. Unfortunately, the only recourse we have at this point is to ask for a refund. I was told by Sears reps at the store on 3 occasions today alone, that they would call back with details in 15 minutes, only to hear nothing at all and having to track them down each time. Of course they have now gone for the day, stalling and pushing this out another week or more. We should have made the purchase at Home Depot, they have the set in stock! Beware of Sears!

Our purchase date was 7/7/12 and our expected delivery date was 7/10/12. Instead of receiving the merchandise on the 10th, I spent the next 2 weeks fielding nearly 30 robot phone calls about cancellations and delays. In one day, I received 14 phone calls, all of which I answered and followed promptly. I had to take 2 days off of work, the first for what I thought would be a full delivery and it was only the dryer. There was no explanation. When the washer was delivered a week and numerous phone calls later, the delivery men said they could not hook it up because the dryer was in the way and we would have to buy extra parts and do it ourselves. They also mentioned that if the parts had been delivered at the same time, they could have been hooked up right as if it was my fault!

So, we spent $40 in extra parts and hooked it up ourselves incorrectly. This is why we tried to pay professionals to do it. The mishap completely flooded our basement and we spent an entire evening working to mop up water and dry out carpets, boxes, etc. During the two weeks when I was waiting for our washer and dryer to arrive, I called customer service a number of times both to find out when I really would get the washer/dryer and to put an end to the robo-calls I was getting. Each time I sat on hold for a long time, was finally transferred to someone with a foreign accent reading from a template or was disconnected. One time I left a lengthy message, quite sure that someone would respond nothing.

To escalate the situation, my husband and I went back to the Sears store where we purchased the set. We were told by a very friendly manager that he was powerless to help us and he has no connection to the home delivery customer service team. He called a number and had me sit on hold there in the store, only to be transferred to someone who offered me a 10% discount, which of course I do not want because neither I nor anyone I can possibly tell this story to will ever shop at Sears again. What I want is a refund of my delivery/install fee, which I was told she was not authorized to give. I was then put on hold again, transferred to someone who potentially could be authorized, and then promptly disconnected. Not wanting to try again and sit on hold in the store, we left, completely unsatisfied.

At this point, this request is not just about the money involved, which is a paltry $66.99 plus around $200 for what I didn’t make at work on the second day I had to take off. This is about treating your customers and employees with respect and care. The thousands of people who work as your sales staff around the country deserve better follow-up than this. Having just purchased a new house, we will be needing a lot of new appliances, all of which could have added up for more commissions for the sales staff and more purchases for the store which, on a Sunday afternoon, was frequented only by us. It’s terrible that they work at a place that values them so little as to make their jobs that much harder.

When I selected the first day I could be available for delivery, Sears told me that day (a Monday) was not available for standard delivery, so I had to pay an additional $20 to have the washer delivered that morning. Also, because I was replacing an existing Sears product, I was supposed to receive a $75 credit that the salesperson did not know how to process over the antiquated system. The salesperson assured me it would be processed after store closing and to call the next day to make sure it did. So, I called 2 days later. I spoke to the same salesperson and he assured me it went through.

The morning the delivery was scheduled to arrive, Sears missed the delivery window that I paid extra for. I called Sears and they said that the delivery truck was en route and that they would send me a $30 gift card via email as an apology. The truck showed up an hour after the scheduled delivery window and delivered the washer to my tenants. Soon after, I received a call saying that they discovered they had delivered the wrong washing machine when they got to the next delivery address. They had to come back and deliver the right machine and swap out the wrong one.

The washer was delivered a month ago, and I have yet to receive: a) the $30 gift card that was promised for the late delivery, or b) the $75 credit that the salesperson assured me was processed. Considering the immense hassle this has been, the least they could do is get the cost of the transaction right. American Express is going to Sears on my behalf to help me get the credits I am supposed to before the transaction is processed.

I will never shop at Sears again. It is sad that they can so seriously screw up the one thing I would shop there for.

I am so angry about the quality and treatment we have received. All we want is a regular washer. I have always used Kenmore and never had a problem. My next step will be to go to consumer reporting and the news media. If we were treated with good customer service, this wouldn't have to be. I am asking for Kenmore to do the right thing and give us a new washer (not the same kind obviously), even a cheaper one. They can keep the money difference. We just want fair treatment. So Kenmore, are you going to stand up for what is right? Maintenance techs have been the only nice people. This is signed by angry customers Michele (Mother) and Celena. P.S. a bad word of mouth gets around faster than a good one! Thank you!

I went to wash more clothes and the washer would not operate. I called service again. They all gave me the runaround, at least 6 different people. They said I had to wait a week for another technician to come to my house. I am not waiting a week for something that was not damaged before he came and replaced the door. It is a disgrace for a big company like yours how it operates. I am a very dissatisfied customer. My service was performed on March 27, 2012 between 8 am and 12 pm. I would like a response back to my note. I went from having a fully functioning machine to a machine that didn't work.

Also, it switches the hot water to cold, so when it is ready to wash, it is barely lukewarm. This is not what I wanted, but I had gone over the 90-day satisfaction guarantee, so they tell me that it's my tough luck. I don't have the money to replace it. What I will do is never set foot in any Sears store and inform all my friends not to buy their appliances there.

Also, I can't help but notice that since these washer types have come out, the shelves are suddenly bombarded with everything from liquids to pellets to add for odors. What the hell? Washers are for making dirty clothes clean. Not any more. You will not receive any good recommendations from here ever! The ball is in your court now, and you need to make this right. You have all your consumers to account for, too. I will consult an attorney, if I don't get satisfactory results from you. You can sign me. I'm furious!

I was basically told that I was lying and to call back the next morning to reschedule another time. When I asked to speak with a supervisor, I was told that he was in charge and nothing would be different. I again asked to speak with someone (the name I got was Richard **) and when the person “transferred” me, I was really hung up on.

How can you get clothes clean without water? I paid $1,300.00 for my washer and dryer. I am so tired of big companies getting away with treating their customers anyway they want. I didn’t ask for my money back. Just take this washer and dryer and I would get something else and would spend more money than the $1,300.00 but still, the manger would not agree.

I have always believed in Sears and Kenmore products, not anymore. I just recently purchased stainless steel side by side fridge, self-cleaning stove and microwave plus this washer and dryer. I’m angry and very dissatisfied. I feel like I’m wearing dirty clothes all the time. How can you wash clothes without water? I have been doing the laundry a long time and water is the key component in any wash and rinse.

They never called to confirm or tell us anything that was going on with the repair. I Facebook my dis-satisfaction with the company and they emailed me quickly to tell me that it was going to taken care of and gave me a case manager. She assured me that she was going to make sure that this was going to be fixed. Well, it's now 8:31 on January 23, 2012, and you guessed it, nobody showed up to fix my washer! They hang up on my husband 3 times. We don't curse and we are always respectful but very, very angry. They are now saying the repair can't be made until February 1st! I don't know what to do! Help!

All I want is for the icemaker to work and not clog and drip all over my floor. It's melting ice in the path and in now way blocking the little door. It’s not the door. The ice that gets stuck in the path before the door sits and it’s not cold enough to keep it from melting. Had same fridge and icemaker prior and previous house and it had no problem. Something is not right with this new fridge and Sears warranty service sucks. All I can do now is buy a new one and spend another $2,000 plus. Very angry!

He advised that adding a large glass of water into the bleach dispenser every time you do laundry should help. So when I spoke to Debbie at Sears customer service, she said, "So there you go, just add water to every load. Problem solved; he gave you a solution." Since when did I want to have a washer that needed me to do this every time I did laundry?!

She then said, "You should have read reviews on this washer prior to purchasing." Gee, thanks. I find this to be an unacceptable way to do laundry, especially when they know there is a design flaw and continue to produce a less-than-acceptable product. Beware! if you are purchasing Kenmore washer dryers, this is not a product I would recommend. Look but don't touch!

At this point we were running our clothes to the homes of family members and friends to wash them for two weeks. We are only three adults in the house, so the washing isn't excessive. Once the parts came in and the guy "fixed" the washer it started displaying the uE error code as soon as he left. Since then we have had two other repairs scheduled to look at the uE error and none of these guys know what to do. They told me, "I don't know what to do anymore." We even had the tech talk to customer service and customer service has the nerve to tell the tech that there is nothing wrong with the washer, even as the tech explained to them that the error does not go away.

On the 28th, another tech was coming to take a look at the washer. According to Sears, we don't qualify for a replacement washer despite it breaking during the warranty because our current repairs are still for the first complaint/issue and we need at least four different issues before we can get a replacement. Also, since now we are out of the warranty, Sears has taken the stance of saying, "there's nothing we can do for you." One of the customer service reps even had the nerve to tell me to start taking my clothes to a laundromat.

I called again and this time spoke to another rep, her name was Danielle, and she told me there was nothing that they could do. We even spoke to a manager and he said, there is nothing that they can do. They provided us with a phone number for help with our Kenmore washer. It is (800) 793-8896 to complain to Kenmore. We dialed the number and it turns out it's an LG Mobile Help line. Thanks Sears. You took our $800 and ran with it. We are never buying from Sears again.

I bought a washer/dryer on 2/10/11. Sometime in May, 2011, the rotating drum began banging inside the drier. On June 15, it was repaired. The repairman told me the belt was inferior and he installed a heavier belt. At that time I paid $80 for an extended warranty (until 2014). On January 8, 2012, the start button would not work, and the heating element overheated to the point the back was glowing red. I am now scheduled for a repair on January 10th.

My question is: Why is Sears involved in even making any appliances if they are made to fall apart in the first year? This is not good business.

The second appointment took nearly two more weeks (leaking washer, bad situation). It's now 10 minutes before the 4-hour window is over. I called to ask where the person is. He will be here (but not within the timeframe). They were not planning to call either. They get a zero and I will not buy another machine from them either. I used to like the company, their products and service. Whoever they have contracted with and whatever is going on with their equipment is really unsatisfactory. I am very displeased. Any alternative right now is a good one.

In June 2011, our washer just stopped at mid-cycle, full of water and did not work. The service tech was scheduled to come out and the repairs were complete. Our washer is now doing the same thing. I called Sears customer service to be told my warranty is expired so there is nothing they can do about it. I explained to the representative that I would have no problem paying for a technician to come out if my washer was experiencing other issues. I advised the representative that if the washer had in fact been fixed previously, I would not be having the same issue, obviously the previous problem was not fixed.

I asked to speak to a supervisor to only be hung up on. I called Sears customer service back and had to explain everything all over again. I was then provided another phone number to call which was the customer resolution department, which was a joke. Not only was the representative extremely rude, but basically told me that I was not going to get any further than the customer resolution department that they were the highest I could go.

I have told everyone I know about my experience and have found many, many others that have also had appliance issues when they were purchased from Sears. It is sad to know that there are so many complaints and issues against Sears and this company is still in business.

6. HE washer- error signal F-06- electrical board messed up not allowing the cycles to finish.

Everything we bought from Sears has broken and has needed repair. We were one year into our new home when we started experiencing problems.. We had heard horror stories about Sears' customer service so we have had a pay an outside electrician to come out to repair. I will never buy anything from Sears!

Why do i need to wait from 11/15 til 12/1 to get my dryer looked at when the repair guy is already coming on 11/19 to look at the ice maker? This is not the first problem we have had.

We will never purchase again and will let everyone know the kind of customer service you have. They are the most rude people we have ever dealt with. When we called back for another closer date, the women just kept repeating, "12/1, 12/1, 12/1." This is unacceptable with the money you charge. If this is not resolved, will take one step further. Money is too hard to come by to waste. I expect a phone call with results.

The parts, as it turns out, were on back order. After 3 weeks they have finally arrived. My service appointment was cancelled on me for no apparent reason and rescheduled. I was given appointment times that when I called to confirm were not in their system.

I am now over a month without a washer. I have spent countless hours on the phone with Sears representatives trying to speak to someone of importance that can get me some answers as to when my washer will be repaired.

I was told that I "am" entitled to "laundry reimbursement" and then told I wasn't. I was told I would be given a $75 gift card and then told I denied it. I am now being told I will receive a $50 gift card in the mail for all of the problems I have encountered.

I am beyond frustrated and annoyed with Sears.

The day before the service was scheduled, I received an automated voice mail asking me to call to reschedule the service. I did so and what a nightmare! The first person attempted to schedule based upon the receipt of the 2 incorrect parts. When I asked to talk to a supervisor, I was hung up on. I called back 8 times that evening. I was hung up on in transfers twice. I was transferred to a rude person in parts that kept asking why I was calling him. I was transferred to the customer care unit that rang and rang. I called back and was told that the unit was closed. I called back and was transferred to that unit (not closed). Finally, I was so frustrated that I requested they provide a new washer. This washer is less than a year old. I was told that they would not do so under warranty until they completed 3 repair orders. They have yet to complete one. The washer may be out of warranty before they complete one repair!

On top of all this, he bought about the largest air compressor that Sears makes plus thousands of dollars of craftsmen tools. The electric motor on the compressor went out. He called and ordered a new one. They said that they had it in stock. That was on 8/20/11. It is now 10/9/11. No motor, but we have the bill for it. He can't work on his truck without the compressor. We have tried talking to everyone. In writing this, I was able to get a case number to replace the dryer, however, we have to get it and replace it. I think this is so wrong. We paid good money for the washer, dryer, compressor, and those 5-year warranties which were a joke. Don't ever buy from Sears.

In the mean time, the washer had a full tub of water that I could not get out. I had to get a friend to remove the water with a pump. Sears did not care about the fact the the unit did not work and the phone numbers that I was given did nothing to clear up the problem. I had to go down to the store where I bought it and talk with a boss man about it. I was told that I could not stop the payment on the credit card due to the fact that I signed a spot that said "a repairman has to say that the unit cannot be fixed."

Mind you, this is a brand new unit, not more than 20 minutes in my home, and it is not working. To top it all off, I also paid to have it delivered and installed, which did not happen as all they did was brought the unit up, put it in place and left with no hose hookup or anything. They just removed the old unit and left. Then, I decided to get in touch with Sears Corporation and talked with a person who seemed to care and tried to help but to no avail.

In the end, I am waiting for another 5-6 days to see if another unit will come in. If this does not help, the unit will be removed as soon as possible and the payment will stop. Sears company needs to look closely at their sales people, especially with what they say in the business world. It would be a different story if the unit was used for some time but this was new and only 20 minutes in my home. I think that all people should look real hard before buying at Sears. I, myself, will never buy electric stuff at Sears and I will tell everyone about them. People, beware.

The argument I have is two-fold: the first problem is that they outsource their service contract and these people do not care at the end of the day if your appliance is fixed or not. The second problem is with the entire methodology that Sears Customer Service department employs, which seems to intentionally outsource you from one department to another and tries to get you lost in the middle of their disastrous system.

I purchased a washer/dryer, fairly high-end about 4.5 years ago from them, both units together were about $2k. Last summer in 2010, my washer was down and was not working for five weeks. Four parts and seven service calls later, it was fixed. But that was not the worst part. The service techs consistently didn't know what they were walking into and ordered the wrong parts. Then, when they couldn't fix it, they would say "sorry" and keep you waiting another week while they ordered yet another part that they weren't sure was going to work anyway. No accountability.

When you would call the customer solutions center, you would get a different answer depending on what day it was and who you spoke to. They flat out lie to you just to get you off the phone. I spent countless hours on the phone with them trying to find out what I was entitled to as they continued to ** me over every minute.

This time, it is my dryer. I am on day 16 of a terrible Sears experience again--first, the service call, then, they had to order a part. When the part came in, we tried to move up the appointment. They said, "No, we had a Saturday appointment. Saturday came and the part was wrong. Another part was ordered and they scheduled an appointment for the following Thursday--today. The part came in on Tuesday and we called to tell them that it arrived and if we could get an appointment on Wednesday--of course, "no." Thursday came and went but they did not show up. When we called, they said that we never called to let them know that the part was in so we would have to wait until Saturday.

They have spent more money on attempting to fix my washer/dryer in the last 18 months. The billing from their service provider for just the washer last year was over $1,800. I cannot believe that a company like this can have such an archaic and downright poor customer service process. Unless you are into pain and suffering, have a lot of time on your hands for waiting, being no-showed and being blown off and lied to, please do not purchase any appliances from Sears. I am old enough to remember when these units lasted 15-20 years, gone are those days. By the way, these units were Kenmore. Do you remember how reliable these units and this brand used to be? Not anymore.

I proceeded to contact Sears Appliance Repair to find out what had happened. They told me on the phone that they were having problems with the system on Saturday and that my payment had not been able to processed. I said okay, and process it now because I still want to purchase this agreement for $210 to cover today's repair and get my one-year warranty. They told me no because the repair has already been made I need to pay for the repair now and get no warranty on the repair . So something that would have cost me only $ 210 is now costing me $500.00 because their rep did not do this properly and because their computer system was not functioning correctly.

I was misled about the pedestal price. I was told that the most would be $169.99 each. They ended up being $259.99 each. At that price, it was going to cost more for 2 pedestals than I paid for for one machine. I was misled that the delivery date was guaranteed and not met, and after telling her and the supervisor that I didn't want the merchandise and that I wanted a credit made back to my card, she arranged to have it delivered the next day and I didn't authorize it. While trying to handle the matter, I had an important call in which I felt I needed to take. I told her that I would call her back. Before I could, she was calling in reference that shipment would happen the next day. I told her to cancel it.

I have bought large appliances and other things and never had the poor service or run around I have gotten with this attempted purchase. I am taking my business elsewhere. Also, the huge markup of prices is an outrage when u look at the prices that they should be in range of in the consumers reports guide. The delivery fee is non-refundable and being as it was not delivered on time, I do expect a full refund. I also am not happy that I have been transferred from one person to another in the store and how they claim that they are going to refund my account and mail a receipt when I didn't use a Sears card, and this was explained to 4 different people this morning. My entire morning has been wasted, trying to get a refund over the phone only to find out from the corporate that they are not supposed to do so.

They again transferred me and say it will be handled over the phone by supervisor. Previously, I was hung up on by a supervisor who didn't get the information in order to do the refund. I am calling my card company and doing a dispute of the charges because I am so upset that I don't ever want to go in that store again. I was dealing with a sick husband who just got out of the hospital and dealing with what should have been an easy task that has turned into a nightmare. The most that the supervisor offered to do yesterday was give me 10% off of the cost of the pedestals. That is when I said, "No, cancel the order and I want a refund." Having to pick my husband up at the hospital and waiting for him to get out, it was too late for me to handle this yesterday. That is why it is two days after promised delivery and one day after telling them to cancel the order that we were disturbed by them trying to deliver a day late.

What made them think that I would have accepted delivery that was a day late, after telling them, "No, cancel it." I have no use for a washer and dryer without the pedestals because I have had neck and back surgery. This was explained to the sales clerk at purchase when she was having difficulty locating them. I told her that if it was a problem, I would just purchase another set. She assured me that there was no problem in getting them and they would be delivered at the same time.

I have since spoken to others who have had the same problem with the pedestal issues. I just want your company to know it's not right to make promises you can't keep. I understand that some things are beyond our control at times; however, this situation got out of control because I was promised that there was not a problem. To me, this has been on big migraine.

We were told to wait for the next week because no technician will be available to come to our home. August 12 came and the technician arrived. He confirmed that the circuit board is burnt out and he went and ordered the needed part. On his way out, he said that we should have scheduled it sooner. I said that the only available time the customer service guy gave was that day. He also said that the said washer is pretty new and not a lot of service requests have been made on it.

Towards the end of one week (August 20), we got a phone call from Sears saying that the part was in back order and that it won't come until September 2. We're now one month without a washer. So September 2 came and the part was delivered. We're scheduled to have the said part put in the washer between 1:00 to 5:00 PM today, September 7, 2011.

I took a half day off to wait for the technician to arrive. When it's almost 4:00 PM, I called the customer solutions department to verify whether the guy will still come or not. I was told that the technician is running late and that he'll come around 5:15 to 5:30 PM. Now where is justice here?

I ended up with a mold problem and it took 10 calls to sears to finally get someone back out to fix the leak. I was told to call their ins. co. to pay for cleanup and the damages but they were rude and would not let me tell them what happened. They told be to call delivery or my homewoner policy. The executive office at sears is currently working on the problem. Go to a small company that actually cares about service and keeping customers.

At 4:10 pm, I called the service department and was told by Ken or Kenny that the repair technician would be there at 4:58, at which I chuckled. His reply was, "Well, we told you between 1-5 pm". At 4:56 pm, Fernando (technician) called me and told me he would be there in 20 minutes. I told him I was waiting and expected him before 5. A few minutes later, he called me and said that Sears took him off of the call list, and he didn't know why. I asked him if he was the technician who came prior, and he said, "yes". He proceeded to tell me that it was not Sears fault and that I needed to use very little detergent. I told him that I was and that I've used washers before. I asked him if he was a senior technician, and he said, "No". I stated that Jonathan told me he would send a senior technician. Since Fernando had an opportunity to fix the problem, not even two weeks ago, I told him that I was a customer and didn't appreciate waiting all afternoon, again for the 4-5 time since I purchased the washer. I immediately called and discovered, via voice mail, that Jonathan was gone at 12:30, and I was given another number which I called. I spoke with an Ashley who was very sympathetic and told me she would see if Jonathan was in.

While holding, I went to this site to discover that many complaints had been filed. One Arizona customer stated that in June, she would have to wait until the middle of July for the part. The technician stated that they were having lots of problems with this machine and couldn't get the parts fast enough. She experienced the same thing, the words "suds" and then the code F-35 which, according to Sears, means that there is too much soap. I again told Ashley that I only used half of the detergent cup and knew how to wash. Again, she was sympathetic and told me she tried to get a technician out tomorrow but doubted it. She would email and share the information with Jonathan, who would call me Monday. I told Ashley that I expected a capable senior technician on Tuesday, July 19, and she said she would put it in the records. Now, I am again, for the third week, without a washer.

When I spoke to another Sears representative, I asked what was I to do. His answer was, "Go to a laundromat!". I told Ashley that I had enough, and that I give customer service seminars around the country, and Sears was being fraudulent in selling defective washers and they knew of the problem. I further stated that I would not accept a "discount on a new one". I paid about $3600 for the washer and dryer and now, I am demanding a replacement. If it doesn't go with the dryer, then I want a new washer or dryer. I told her that I would contact the news media and consumer reporters from the area and would begin a campaign against Sears.

Their customer service is absolutely deplorable and until I got Jonathan, nothing was happening. At least, he seems to be trying. If I have to hire an attorney and use social media, then the negative publicity I can generate would further destroy sales of Sears. May I remind the President of Sears and the Board of Directors, if it wasn't for loyal customers, there would be no Sears. It is an absolute disgrace to be going through this with what I thought was a reputable company. Let's see what they intend to do. I know what I am going to do after Tuesday. If there are many others having the same experience, perhaps, a class action suit is what's needed to correct this fraudulent way of doing business. If Sears is going to continue to sell their products, I would expect them to stand behind them and satisfy the most important entity in their existence, the customer, otherwise, I predict Sears will no longer be in the service within five years. Sears, you still have some time to turn yourself around, and that starts with satisfied customers. According to my research, you have 237 pages worth, which totals up to over 1000 complaints. Caveat Emptor - Let the buyer beware!

We will be out of town Monday July 11th because I have an appointment with my ENT Oncologist at UNM Hospital in Albuquerque. It is about a two hour drive from our home to Albuquerque. I told everyone I have talked to at Sears this week that we would NOT be home Monday. On the 4th of July weekend we where out-of-town and there was four messages on our phone saying they would deliver the dryer July 5th. I called them before I left town and told them I was not sure what time on the 5th we would be home so to "CALL ME ON MY CELL" they did not. I have run out of patience!!

I asked to speak with a supervisor and after waiting 20 minutes online, was finally told there was no supervisor. I was then even more annoyed and questioned the lack of a supervisor. I was then told 10 minutes later that the supervisor, Donald **, was in a meeting and wouldn't be available and that I should call to speak with someone or try chatting again in an hour or so. This took about 50 minutes.

I then called, and was then told that there were four other callers waiting to speak with a supervisor. While waiting, the regular agent then told me that I would have to pay $75 to schedule the appointment that is two weeks out. I just bought the thing, Sears installed it, why do I have to pay? This is ridiculous! It has now been 35 more minutes on hold and I am still waiting for the supervisor.

So I got the supervisor, who, of course, tells me the same script as everyone else. She stated her name was "George" (even though she could barely speak English and did not sound at all like a George) and that she can't give me a last name. She also told me that she had no supervisor. If that is the case, I can see why Sears has so many problems. After dealing with "George," of course, nothing changed. I am stuck with an appointment two weeks out. And, she didn't understand why waiting for two weeks for an appointment is an issue. I did find out that I am not responsible for the $75 fee unless it is a part not covered by the warranty. However, she couldn't tell me what parts are not covered by a warranty. She then referred me to call back the next day to get that information.

After spending two hours of my time just trying to schedule an appointment, I am totally fed up and in desperate need of a beer!

Sears sucks! I am never purchasing an appliance from them again!

The same manufacturer make these things for every machine on the market. I wrote to Sears and explained that I was upset and there was no point fixing the machine. I also explained the poor design with aluminum and stainless in contact with each other with bleach and detergent mixed with water contacting the aluminum spider arm. So they sent me a repair request. Ignorant. Very heavy vibration with no load (clothes) at high rpm's, spin cycle.

According to the records they were shipped. On June 15, I took off from work to wait for the repair technicians. I was told 2 people who need to work on this job. I waited from 8-12nn. I called about 11:30ish to confirm that someone was coming, and was told that the technician would call me. I received no call.

At 1:30 pm, I called again and was informed that the appointment had been rescheduled to June 27. I was going to be notified that evening through the automated service. I don't understand why a technician couldn't have called and let us know. When I talked with Linda in Customer Solutions, she said that the technician had been pulled off the job. This is totally unacceptable.

First technician was an idiot (the engine isn't running so he kicked the tires and he smelled really, really bad). His note says, “No problem found”. The second technician was very knowledgeable and had gone to many calls for this very same problem. He admitted that even if he replaced every part in the machine, it would continue to do this intermittently due to bad/faulty design. Of course, he did not want to put this in writing. His note says, “Tested ok, customer unhappy with machine”.

3rd call, 1st technician was called out and he lied and said we refused to allow him to check machine. He never called nor did he show up, complete liar. 4th call set up, senior technician requested, now it remains to be seen if he will put it in writing so we can get it replaced under the Lemon Law. It sounds like Sears and their repair center are going to give us a lot of grief. Of course, initial manufacturing warranty ends tomorrow, are you kidding me?

The corporate person said he would give us a minor discount on a new machine. We found this unacceptable and he "closed the case". The Sears tech said Sears should replace the machine as they were responsible for the installation. We would also like to be reimbursed for the repair visit and my lost work time for the missed appointment. Mainly they should replace the dryer for the improper installation.

We would then receive a $500 credit towards a new machine. Twice, the technician came in and said that it was not what they want him to do--but to try and repair it. This is the same problem and how many chances do they get to fix the problem? We spend day's waiting in the house and spend extra money on contracts just to have the same thing happen every two months.

I've gotten little to no assistance from Sears when I needed it and no offers for recompense or reduced price replacement. Sears was once a very reliable company, but no longer. Their repair service is terrible, employees are incompetent, can't think for themselves and have no problem solving abilities. I've been a Sears’s customer for over 30 years, but I will not make any large purchase from them again. I will not call them for any service to appliances I previously purchased and I certainly will not recommend them to anyone else ever.

I do not have a large load. We are two people in the house. The rest of the clothes are light weight. One time, the bridge was about 12" from the bottom and the other time it was 2/3 of the way up. I find using one rinse does not even get all the clothes wet. I am unhappy with this machine. I feel very frustrated and feel that none of my clothes are really getting clean. I have always purchased Kenmore, and the last set was 22 years old.

We have two young kids at home. One month without a washer is a major problem for us. We will have to make arrangements with friends to do our laundry and this will cost us an entire day on the next two weekends.

On November 26, I went to the local Sears appliance store and ordered my new washer. It was delivered on Nov 29 and the old washer was removed. You would think that after talking to parts and service several times that the backorder would have been cancelled when the new replacement washer was bought. No, this didn't happen. On December 28th (a full 10 weeks after the service man ordered the parts and 4 weeks after the last delivery date), I recieved two large 3'x3'x3' boxes from UPS. These were the backordered parts to the washer that I no longer own. I tried to get UPS to take the boxes back but was told they couldn't. I immediately called Sears to see when they could pick up the large boxes that they hadn't cancelled the order on. I was transferred to seven different service areas, disconnected once and had been on the phone for 47 minutes trying to get an answer. The last person I talked to stated that the boxes couldn't be picked up until Jan 4, 2011.

This was eight days of storing the boxes in my home while family and friends were to arrive at our home for New Year's Eve. They stated that they had no way to do it sooner and did not give me a reason why the order was not cancelled. The last women I talked to I could hardly hear even after I turned the volume up full on my phone. She stated that it would be between 8am and 1pm on January 4 that was the earliest time for pick up. When I asked about compensation for storing the order at my house, she stated that there was nothing she could do and she inferred that it was my problem that the order was not cancelled. I asked why the Sears delivery people couldn't pick up the parts. She stated that wasn't their job to pick up shipped parts. (Sears delivery trucks are in my area Monday through Friday). Parts had to pick them up and that would be Jan 4, 2011.

After advising her that I was going to complain to Sears, BBB and other parties, she stated that she could do nothing about the situation. I advised here that I bought all my appliances from Sears and was planning on purchasing replacement appliances in the next few weeks from Sears due to past quality and service, but now I will be looking at other stores with better sales prices and not just because I liked Sears brands.I was disconnected again.

I called Sears the other day and talked to a Milisa girl and she told me my machine was covered and Sears was going to get back to me. The next day, Sears called me and told me that I was not covered again and they want me to pay $400 to fix the machine. I am still fighting with Sears. I told Sears to pull the phone call I had with Milisa and they still have not got back to me. I am at the point that I do not know what to do next.

There was no dent when we paid cash for it. The delivery guys sounded shocked we didn't know the range had a dent. When in the store, we were told it was marked down $200 because it was last year's floor model. We reluctantly settled for the white washer and dryer that was delivered. They were placed in the same spot and were using the same outlet that the old washer and dryer used with no problems. The new dryer doesn't work. The delivery guys tried to blame our electricity for the dryer being broken.

Sears sent their own electrician and we had an electrician that we had check our electricity and both said that the electrical socket was fine. Our dryer still doesn't work not even the power button, although the dryer light came on when you open the door. My wife and I have spend a total of 4+ hours on the phone talking to Sears trying to get someone to help us.

I have an appointment set up with Sears service repair to come to my house. I also know that there is literally nothing at all they can do as it is the way the washers are made to wash the clothes but with my paid maintenance agreement, if I call Sears at least 4 times within a 6 month period to come to my house and nothing can be done, they have no choice other than to replace the machine which I paid over $1,200.00 for. So, beware, people, about these new HE washers that have no agitator! Trouble is in the making as we speak.

What I feel is unfair, the sale representative never informed me of the restocking fee at the point of sale. I feel it was irresponsible of the Sears salesman not to tell us because I even brought up the concern about returning the items because this would be an expensive major appliance purchase that came to be over $2,000.00 total and the 15% is something I cannot afford especially with the holidays right around the corner. If the salesperson did not tell me right before I decided to buy the washer and dryer, there was no other way I could have known about the stocking fee! It is unfair for me to pay for something that could have been prevented if only the salesperson would have done his job. Please help!

Finally, on Nov. 5th, I told Sears I am not dealing with anyone except them! On Wednesday 11/10, I called and talked to Rosie **, unit #82013 to have the washer reinstalled. Rosie set up an appointment for Tuesday, 11/16 with the window of 1-5PM. On Tuesday, 11/16, no show again. I called and was told by Terry ** unit #82013 that there was no work order issued! I asked to speak to a manager and was given ** where I was instructed to leave a message for a department that I am not sure if it is the correct one! I called back ** and talked with Ebony at Unit #82013 and repeated the whole spiel to her plus phone number, address, sales check number, etc. She couldn't trace my purchase from my telephone even though it was blatantly printed twice on the receipt.

After putting me on hold for 10 minutes I finally talked to Benni, who said she is the manager in unit #82013. I gave her my phone number again, zip code, name and sales check number. Then we got disconnected. I tried calling back on ** and talked to Richard, Chantal, Rachel and Priscilla. Each time, I told them that Benni was in the middle of helping me when we got cut off. I asked to be reconnected to Benni. No one was able to connect me to Benni. That is why I am on the internet now, fuming! I was on the phone from 3:30PM to 5PM trying to just talk to a manager! I am waiting for someone to call me back. You have my information, my sales check #** and phone number included. One thing for sure, after being a customer of Sears since 1978, I am cutting up my Sears credit card and taking my business elsewhere!

Watch out for the continuation of my saga with Sears!

I took a half day from work. I was promised that he was just down the road and would be there in 30 minutes or less.Never showed. Bunch of liars. Now, I have to wait for another appointment time to be scheduled. I was told I could not get anything scheduled for at least a week. OK what is wrong here? You don't show up, so then I have to wait for a week. Sears you suck! I will never buy anything from your company and I will do everything I can to tell everyone about this ordeal. Spent over $200 on a useless service contract. I should have use that money to just buy another washer.

At that time, it needed a new water leveler or something like that, a new hose, new clamps, and new baffles. She left and 20 minutes later it quit. I called back to the repair department, and was told that it would be another week before they could come out. The next Tuesday she came back. We had moved the washer to the dining area and had rented a washer locally, and had it in the utility room. The repair lady worked with it briefly, and said nothing was wrong. She moved it back to the utility room and left. It didn't even last one load and quit. I called her cellphone to tell her, and was told that she thought the motor sounded bad, so she would order a new motor. We thought she had made an appointment for the next Tuesday to put the motor in, but she didn't.

I complained to Sears, and they sent a gentleman out to put it in. It washed one load of clothes and quit. We had to wait until it was our turn on a Tuesday. She came back today. She found that it needed an electrical connector in the front of the washer. She said she would order it. I told her that I had spoken to several people at the main office and was told that if it required anything else, they would replace the machine. I told them that there had been 4 visits in 5 weeks, but because the repair woman couldn't, or was unable to find the problem, she left without ordering a part, or fixing the machine. I was told that was fine, and all there had to be was one more part ordered, and that was today.

When the repair woman was here, I asked her what I needed to do, or what she needed to do, so I could get a replacement machine. She said she knew nothing about anything like that, and I would just have to talk to some one at Sears. She sat in our driveway for 30 minutes, talking to the Sears offices, I guess. I called Sears shortly after she left, to see what I needed to do. We are paying rent on a washer, so I wanted to get a washer of ours back in the house. Sears did give us a laundry allowance of $25 a week for one month.

On the phone, I spoke to someone I had a hard time understanding. She asked me for a code, and my cell number. I didn't have any idea what code she was talking about, and was concerned as to why she needed my cell and not our home number. She did tell me to call the Sears store in Bartlesville, and have them tell me what machines were available. I told her that I had to see what I was getting, not just be told. So my husband and I drove into town (we live in the country), to see what Sears had to offer.

We were met by a very nice young man. When we told him what we needed, he called the warranty department. They told him that we didn't qualify for a new washer, because they had not come 4 times, and ordered a part each time. That was a question I had made sure to ask on the phone several times. We did not get a replacement at the store. I came home, and again called Sears, and was again told we did not qualify for a new machine until the repair woman came back out to repair it again, and it still didn't work, then we would qualify. How much is enough?

We have no consequences, other than my husband having to help lift and push the large black washer, when he is disabled and in continual pain, and the frustration of having to reschedule everything, so Sears can keep coming and not repairing the machine.

Once again, because I have a maintenance agreement, they have to switch me to a different department. The CSR tells me how much the service charge is and someone will be out the next day. Again, I informed them of the maintenance agreement. Now, the date is two weeks later. That's the earliest someone can come out. So, you get treated differently when you have already paid in advance for your service. What about the water heater, freezer, refrigerator? Do you have to wait weeks to get service? Due to this experience, not only will I never purchase from Sears ever again, I am also telling everyone I possibly come into contact with to do the same. I hate Sears.

Now, I find that it will cost half the price of the washer to get it going again. This is not good references for your product. I have learned just to deal with the twisted mess, but now this other. I have owned many Kenmore appliances in the past, but this product is certainly not up to your previous standards. The economic damage is hard on us as we have a limited income and cannot afford just to say "Oh, well" and run out and buy another, especially when we tried to buy the top of the line so we would not have to buy another due to our ages (now 87 & 76). I am not out to sue anyone, but would like some help in getting it repaired, I mean like getting the part replaced and we have already paid a $75 service call, which he said would take care of the service call to install the new part.

Both the washer/dryer had hairline cracks in the left corners, which chipped to dime-size holes. After hours, which lead to months of begging and phoning, they fixed it, claiming it was then out of warranty; but I didn't pay as it started cracking within 6 months. It took them six months to come out. Now a few years later, the same corner is cracking again and also the white plastic is discoloring.

Also, my side-by-side fridge motor lasted 2 years. My oven also is running 20-30 degrees too warm. All appliances are 5 years. Two friends and a sister-in-law have also had similar problems the past few years. It’s amazing how arrogant Sears is. They do not listen to their customers. Absolutely amazing. They are ripping off the American people. I will never ever purchase another Sears product of any kind after the way they have handled this problem.

Wash days are a total nightmare and very frustrating. I have to constantly turn from one cycle to another to get the temperature needed for the right length of time. In small loads, clothes are tangled into a rope. They tell me this is how the machines are made. Nowhere in the instructions does it say a person can't get hot water on normal, but on all other cycles. Expect it to be cooled a little, but not equal amounts of each hot and cold.

I think your product should last longer then 2 years. I purchased these appliances from Sears believing that they should last more than 2 years. If nothing happens on your part, I will never purchase anything from your company again and I will tell others that you do not back your product. I know that I could have purchased (purchased is the key word) extended warranty but I did not think that my washer would die in 2 years. I just think that as long as you have been in business you should back your product better than what has been shown to me.

He indicated he will place order for parts to be delivered to my address and instructed me to notify Sears upon receipt of parts. Two more weeks go by, no parts received, no calls. Week of 18 of October, I called to ask when the service will be completed. No reply. October 20th, Sears called to ask if I received the parts and I replied no. The service person said she will verify where the parts were. She informed me that the parts are at their warehouse in Guaynabo and that the technician will pick up the parts, and on Friday, October 22, he will be installing the parts to the washer. On that same day (October 22), the technician called to verify if I had received the parts to which I replied no. He said they do not pick up parts at the warehouse and unfortunately they will have to make another appointment.

The service center called again saying that they are making a new appointment for service of the washer on November 5, but I still haven't received the parts. I have been without a washer for over 5 weeks because of bad communication between the service center, FedEx and the technician. I have had to find alternatives with family and friends using their washers (we do not have laundry service in my residential area). And also have had to use Dry cleaning service. I have been stressed for the past weeks making continuous call and no one has been able to give me a valid explanation or confirmation when my washer will be fixed.

I wonder if the maintenance agreement I paid was worth it. I worked for Sears many years ago, but frankly, the service now is just outrageous. I am at the point where I am about to report this to the Better Business Department in PR if I don't have a solution by Wednesday. I think I have been pretty tolerant. An equipment that cost over $1,500.00 paid for and service contract paid for in advance is just not fair to the consumer.

I was a loyal Kenmore (Sears) customer but no more and I am taking my extended family of appliance purchasers elsewhere as well. Sears is definitely aware and has no problem continuing to sell these defective front load washers. There should be a recall or a class action lawsuit.

Even though the Sales Personnel as well as the Repair Technicians are aware of this design defect, they quote the "party line" by telling everyone that the unit works as it is supposed to work in accordance with what the Government has mandated. They will not admit to the obvious design defect in the switch that very soon will no longer work. Our switch has been replaced 2 times already, and even the replacement switches have not ever let the "Warm" water come back on and work as it is advertised to do. We have called the Customer Complaint Department and are still getting the same old message that the unit is working like it is supposed to under the Government's guideline, which is an outright lie since there is a design defect in the microchip in the switch that Sears will not acknowledge!

They missed the October 14 appointment too! Warranty is a joke. An expensive joke with no service behind it! I’m without my washer for 24 days and no one at Sears cares! Sears customer service is so insulated. There is no one to talk to who can rectify an issue—no manager, no supervisor, no executive, no one! You have to write a letter to Sears corporate. Good luck with that. They are the same people who insulated themselves from the issues their customers are having!

I spent hours waiting away from my job for missed appointments! For an active family, four weeks without washer is torture! Spent hours at laundromats, which are not cheap at $4.50 per load!

The lady calls me 1/2 an hour before she is to be at my home. I am in the middle of teaching and it is only 12:55. I explain to her that I cannot leave and she says that she cannot stick around for two and 1/2 hours. I told her that the appointment was supposed to be later and she said she lives too far away to wait for me. They are only available to do repairs in my area on Wednesdays. She suggested that I take a 1/2 day off of work. This is the second time that we have been without our washing machine for two weeks because they are not available during the times that they say they are. I do not understand why they give you a time-frame and then wait until the day of the appointment and expect you to be available.

My washing machine is sitting with rotting water that will not drain and we are unable to scoop any more out. It smells disgusting and I am sure it has to be doing some kind of harm to the machine. We have two weeks of driving 20 miles to the laundry mat, spending $30 to wash clothes that have compiled over the week. If the repairer has her way, I will have to take 1/2 day off of work.

I call the 800#, but cannot get a repair person out for 1 1/2 weeks (only one repair person assigned to my area and they only come out 2 days a week and all appointments filled for the next 2 days they are in my area). Appointment was between 8-12, the repair person shows up at 1:30 pm and does not know anything about front load washing machines. He had to sit on the phone as someone walks them through diagnostics, which takes over an hour. I was told it is the control board and that I must order a new on, schedule a new appointment for them to come back and install the board. First appointment available is another 1 1/2 weeks away.

Finally, 3 weeks later, repair person returns and says Sears sent the wrong repair board and need to have them send the correct one. They cannot tell me when this will happen or when they will be back. I call Sears repair to find out what the repair person could not tell me. I was passed to a "supervisor" who passes me to someone in customer ordered parts. The person in customer ordered parts says it is a warranty part so they cannot help me and tells me to call Sears back. I call Sears repair back and again passed to a "supervisor", who passes me to another "supervisor". This person says they cannot tell me anything because their computer only updates at midnight, so they cannot see what the repair person entered or ordered and when they are coming back.

They tell me to call back tomorrow. I am still without a washing machine and still not closer to having it repaired. Why buy a Sears product and/or pay for an extended warranty if you cannot get the product repaired? I run a small lodging business and my washer is critical to running my business. I purchased a Kenmore product because I thought I would have quality and quick customer service with as little down time as possible. It has been broken for over 3 weeks and I have no idea when it will be fixed.

We have 3 small children and that didn't sit well with me so I went to the Sears store and spoke to one of the salesmen. He was understanding and he tried to speak to the 800 service to see if he could help me in anyway, but he was stonewalled at every turn he tried to get me a loaner, if not a replacement washer. All he could get me was a promise of a $25 reimbursement check for having to use laundrymats while the washer is down. I don't think I want to buy another appliance from Sears ever again.

We were given the same advice, that had been prescribed by the Sears customer service. We asked Sears to fix the problem, and we were told that there is not a problem that they can fix. Under the Sears Maintenance agreement, they are to "maintain the proper operating condition of the product". So, now I have to fight with them, to honor their maintenance agreement. I was sold a washing machine that has not maintained the proper operating conditions, unless one considers adding a moldy odor to one's clothes, "proper operating conditions".

Economically, I have given Sears my money for a defective product, that is covered by their maintenance agreement, which has cost me time, money, and suffering, because they are violating their own maintenance agreement.

My washer is located in the basement, so we have to either stay in the basement until it decided it wants to work. Then when it is on the rinse it does the same thing, so we have to run back downstairs and hit the stop and then the start button to get it to work. This is very time consuming and inconvenient for all of us. Please help.

A friend of mine from Western Kansas, who happens to be an appliance repair technician was here a couple of weeks ago. I was doing laundry and he smelled the dryer! He instantly knew it was wrong, told me the part was little over a hundred dollars. He can service Whirlpool but not Sears Brand appliances, thus told me to have technician come out again and tell him what was wrong.

Well I'm not mechanical savvy thus, couldn't remember the terminology, but of course know if the sensor isn't sensing correctly, duh! I contacted the store and asked to speak with the Manager several times, and he was always out of town or told I'd get a return call and of course never got any calls returned. Finally, Wednesday of this week, I got a hold of the manager, Shane. I told him the problem, he said he would get with the Technician. Not a call back.

I called him this a.m. and he informed me that the tech says nothing wrong with the dryer nothing they could do. I invited the Manager to come over and smell the dryer, see my clothes that are getting wrinkled beyond belief after 5 min in dryer and the stench they hold. He declined my offer, saying all he could do was send a tech out again, of course, the same tech for he is the only one in our region.

I am appalled! I went through this with my Mower I purchased this spring, ended up putting out more money and buying a different one because the problem could not be resolved! I had to call for service on my new refrigerator for it hums and "clunks" very loud. Of course, Tech said nothing wrong, new units just do that. My vacuum is always losing the belt.

What is wrong with Sears Appliances? My family has always purchased from Sears, but now the quality of the appliances are not as good and the service in the store and from the Technicians is far below any acceptable standard. In the last 5 years, I've purchased 2 sets of Washer/Dryers, 2 Refrigerators, 3 Mowers and a vacuum. A substantial investment with losses. I would really appreciate a resolution in this matter.

Even that doesn't help. Where do I save on detergent and water with all this going on? Now here's another problem. Even when the washer is shut off and the door is left open to air out the washer, the tub fills with water within an hour. Explain that one. The dryer only truly dries clothes on "heavy duty"; otherwise, they aren’t fully dry unless they are truly lightweight clothes. I absolutely loathe this washer and dryer. I have gone into the store with questions and complaints and told to get it fixed by their experts. Why is this my problem to pay for? And extended warranties, come on now, why should something so ** expensive break down in such a short time?

Piece of junk, that's why. Yes, I have written complaints, and was told to schedule a repairman at my cost. Big help. So there it sits, used daily and stinking up our clothes and house. It uses excessive water and detergent. It caused smelly clothes, dingy clothes, and at times, the bleach dispenser doesn’t empty fully until the next load goes in and spots the dark clothes with bleached out dots. I bought it in 2006.