Sears Washers & Dryers Reviews

Sears delivered me a washer and dryer pair. Delivered the washer without proper labeling. Blames me the Customer and won't service the washer under warranty! This after being a customer for Sears appliances for 20 years!

I have always been a supporter of Sears products, and so with that understanding I purchase a second Kenmore Elite Washer and Dryer. My delivery date was scheduled (June 17), only to have driven 4 hours to get to my second home, to have a NO SHOW. I went online to confirm my date of delivery, and it consistently came up on the day that I was 'scheduled' for. I called and spent hours on the phone from one transfer to the next. I was given a new delivery date.

Had this washer from Sears now for over 30 years and still working semi weekly and not needed a repair once or failed. It has been moved twice and has never failed to operate as I was sold on it being able to do so.

I had an issue with the door of my washer not closing properly. Sears sent a tech out from A&E and the guy didn't find any issues but pushed us to get Sears Home Warranty to have peace of mind should the glass lid of our washer broke, something he said happened every so often...so we did. Well, when the top of our washer broke while the washer was spinning, we called and they sent another tech out. This guy had no idea what he was doing so he did not charge us.

The technician came to look at my Kenmore Elite front load washer on April 7, 2020. He sold me a warranty and said the parts would be delivered to my home address and he set a date to come back and fix the washer for April 27, 2020. On April 24, 2020 I started calling the service number to see where the parts were as they were not yet delivered. After spending almost two hours on the phone and chat lines on the computer finally was told the parts were never ordered. Then I had to stay on the phone an additional 20 minutes to cancel the $200 service that I previously paid for the parts and labor. I’m so disappointed with Sears. I will not purchase sears products again.

We bought a washer & dryer off the floor in Wasilla, Ak. The account was linked to a phone number I haven't had in 5 years, but nothing was said. Got the W&d hooked up, the washer did not work. Calling for the repair, which was included, I kept getting outsourced to India, where the young man would not update my info. He kept wanting to send someone to Illinois, where I no longer live. He kept asking: "When will someone be there?" I had to drive 22 miles twice to talk to human beings who couldn't help me. 4 days of frustration. A repairman is on his way, so we shall see what happens next... My Advice: don't shop at what little is left of Sears.

My husband and I ordered a washer and dryer to be delivered on February 4th. When they arrived to deliver, the dryer was broken and we were told they were no longer being manufactured so we would need to pick out new ones. After calling 4 different numbers and getting the runaround, I told my husband I just wanted a refund because they were being so difficult and no one was wanting to actually help us. After being told by numerous people they couldn't help, we finally reached the right phone number to get our money back. They didn't give us an estimate of how long it would take, but assured us that we would get a refund and apologized for the issues we had.

Sears refused to repair or replace our refrigerator that was under an extended warranty agreement. It has taken them 5 months to resolve, or I should say, not resolve the case and dismiss me. The refrigerator was under the extended warranty until October and the repair was reported and requested in September. It required 7-8 phone calls, multiple call backs at their requests. It was interminable!

If I could give them minus stars I would. What they don't tell you when you call for an appointment is they will try and up-sale you a maintenance service policy on all your appliances. If you refuse to buy it, then they won't fix your appliance you called them on. They told me it would be $250 to fix my dryer, but I had to purchase an additional $50 a month maintenance contract ($600 a year) on my appliance or they wouldn't fix my dryer. You're out the $99 service fee, and your appliance still isn't fixed. I ended up fixing it myself for $35 in parts and an hour work. They're listed with a local address and phone number, but you're switched to a national call center. THIS IS A SCAM!!!! Do NOT do business with Sears!!!

I purchased a new washer from Sears a Kenmore which was not delivered and installed until December. Then around Christmas it was not working correctly. After 3 calls and lots of BS from the call rep regarding why they could not send someone out immediately 2 weeks later a tech came and said he thought it should be replaced but it was up to SEARS to determine because after 1 month they could choose to repair. 2 weeks later the tech came with parts but could not repair it. Sears is still giving me the runaround because the repairman was not writing up the notes.

Washer is still uninstalled after a month. THIS IS WHY SEARS IS BANKRUPT = BAD SERVICE. The Sears online representative sold me the wrong parts. I bought the correct parts from Amazon, per the contracted installation company, who advised me while they were at my home. The second contracted installation people flatly refused due to liability. Now, I'm trying to finding other businesses to install my appliances. Basically, DON'T BUY ANYTHING FROM SEARS.

Live in California, and have a Sears Service Contract for my Washer and dryer, in mid December 2019 called to have my Washing machine repaired. The repair person stated that he would have to order the replacement part which would take 2 weeks so an appointment was scheduled for 2 week. Waited all day for the repair person to arrive and at end of day called Service only to be told that the Repair person was behind so another appointment was scheduled, and that appointment was also a failure to appear, another appointment was scheduled and that was also another failure to appear, it's now the the end of the first week in January of 2020 25 days later and the repair has finally been completed by after waiting all day.

I have an issue with my washing machine. A repair man came on 11/29/19 and said he needed to order the part and that it would be shipped to me. The problem was, he couldn't get back until 12/9/19. No problem. We took our clothes to the laundromat and carried on. When the part hadn't arrived on Thursday we began calling. The call center was unable to answer any question, kept transferring me to departments that either disconnected me or were "unavailable at the moment" and then disconnected me. Mind you, this is after waiting sometimes 30 minutes to speak with someone. When we were able to get someone to help us, on the third call, we were assured that the "package was out for delivery" Thursday, no package. Friday, same situation. We called again, at least 3 times and were told that the package would be there by close of business Friday. The package did not arrive Friday.

I ordered a washer and dryer together which had different shipping dates. I assumed I would get the washer at the earliest date, which I needed desperately. However when I contacted customer service to make sure this would happen, I found out that they would be shipped together at the later date. I asked them to either separate the order into 2 orders or cancel the dryer part of the order or cancel the whole order. I waited or was bounced around to different people for 2 hours before being told there was nothing they could do. So I asked them to cancel the order. They agreed to do that. I received an email, the next day, asking to give them 72 hours to investigate before my order would be canceled.

I bought an extended warrant for my Frigidaire washer. The machine does not spin out. Water is still in tub. I have had someone here at least 6 times and 4 new parts to make it work properly. I was told more than once that I need a new machine but each person I talk to give me different answers. Another part is suppose to be here maybe by the 17th and be put in on the 23rd of Dec. I have been dealing with this since July and I'm getting tired of multiple answers. NO ONE gives me the same answer on how long we are suppose to deal with this!

I engaged Sears Home Service to do maintenance on my clothes washer and dryer. The advertised price was $130. The service agent found a cracked pulley and replaced it on the dryer. He opened the washer and looked at it for about five minutes. The pulley was $20. The total charge was $393!!! The five minutes of labor to look at the washer was $99.99!! The cost of ownership of Sears appliances is unaffordable. I do not recommend Sears appliances and I definitely do not recommend Sears Home Service...unless you're rich.

I needed a washing machine quick, and I got just what I wanted from Sears.com. I realized I had a problem with my machine on a Wednesday, did my research and purchased a machine on the next day at Sears.com, and then picked up the machine at my local Sears store the next day, and installed it too. One of the nice things about this purchase, was that Sears.com told me the stores that had the washing machine I wanted in stock. They also offered free delivery, and installation, but I had to wait for that, so I opted to pick the washing machine and install it myself, it was real easy to do. Then a week later, Sears had their Black Friday sale, and my washer was offered at $20 less than what I paid. I did a chat session with Sears customer service on their website, and they credited me the $20 because there is a 30 price guarantee. So for me, Sears did a great job.

Called a Sears appliance repairman at the end of October. They came out 11-6 and said my Maytag washer needed a part and if he ordered it, it would take 3 weeks to arrive. He stated that if we ordered it for delivery to our home it should arrive in 3 days. Well it didn't. Now to week three we get notice that order was cancelled. Call customer service. FINALLY get a person and no one knows why order was cancelled. Oh and they can't order part on phone. I need to pay for another service call. WHAT!! They offered refund but still charged me for service call which resulted in nothing. Almost a month later and no full refund, no one knows how order was cancelled and no washing machine.

My family and I needed a new washer/dryer for our home. We looked around the web and found a gas powered washer/dryer that was from Sears. We ordered one for a decent price and waited for it to arrive at our home. This is where everything went downhill. We never received a call or an email from them stating when the shipment will arrive. My family and I had to take initiative for every phone call and every email. It became such a hassle because they wouldn't even pick up the first few times that we called! After many phone calls later, we finally got the date of when the shipment will arrive.

Sears was supposed to come fix my LG dryer between 1:00 and 5:00 pm. I called around 5:00 and was told I would receive a call from the serviceman. At 5:30, 30 minutes after the latest time I was to have the serviceman, I receive a call from the over-seas call center saying the tech was stuck and would not make it. Stuff happens, ok, why did I NOT get a call after waiting 4 hours plus? I asked the lady on the phone if I could get something, anything, for paying someone to wait at my house. All she said was, "No."

I ordered a Sears dryer because my old dryer broke down. I paid for delivery, installation and removal of the old dryer. Sears delivered the dryer and was not able to install or remove the dryer. I called customer service and they only have foreign customer service agents who do not understand you and you can not understand. I paid for an installed dryer. Also they can deliver quick but can not fix your problem quickly. Very angry.

I had a Kenmore washer repaired. Was give a window of 8 am-5 pm, tech arrived at 2:30 pm. Completed repair, I was satisfied. When I was paying he had an issue with my debit card, which had been giving me chip failure problems. I gave him another card. Both cards had the charges. I called. Was told someone would get back to me 24-48 hours, (2 days??). No one ever got back to me. Tried calling again, was disconnected twice. Still have not gotten the refund, and have waited on hold multiple times, only to eventually be disconnected. It has been 10 days, still trying to get refund.

This will be the first rating I’ve ever given to a company. I cannot believe how horrible the delivery service is that Sears stands behind. I have been trying to get a washer delivered for over a week now and I even spent more money to find one they had in stock. I have been given five different days and times and no one has showed up. I will never deal with Sears again and I would recommend that you do not as well. I am a veteran, a responsible US citizen, and a tax paying American. I hope this helps you make your decision. Please go somewhere else.

Kenmore Series 500 is the worse washer machine I have seen from Sears. I bought one in 2014 and since that day, a technician from SEARS (under the 5 year warranty that I bought), came to fix the machine 10 times during the time from 2014 to 2019. According to Sears service, inform me that in order to replace the washer machine, parts from the machine has to be broken 4 times within 12 months. Unfortunately, they no assist to help me to replace the machine because during the year only two or three parts were broken and replaced in the period of 12 months. Years after years past and between 2014 through 2019 I never get the opportunity to have the machine replaced because only was 2 or 3 parts instead 4 parts every year were replaced and as per SEARS, have to be 4 parts during 12 months.

I called and made an appointment to have my stacking washer/dryer looked at. I was given two work order numbers. The woman said each item had to have its own but they would be looked at the same day. AND, there would be only one fee of $100 that I would pay the repairman. My appointment was made for March 1st, between 1: and 5:00 by "Remi".

Purchased KENMORE series 600 washing machine from Sears in February 2018. Within 6 months they had to fix something but didn’t charge me - said under warranty. It’s July 2019 and they came out, told me it’s not under warranty and some computer board is defective, wanted $694.78 or they could cut the price in half if I purchase their Home Appliance warranty Program. I’m writing to every government agency as this is a complete scam. Was told it would last for 15 years by sales. Sears is ripping America off. I will NEVER stop complaining about them to anyone. Don’t buy anything from Sears. Oh and unless you want to be jacked around for an hour don’t call. They has some nasty guy from their Mexico Repair Call center who is rude.

I placed a really lengthy review in Yelp also. Long story short waited 1 week for repairs on my washing machine as they had no earlier appointments available (this is a red flag and it reads POS appliances). 1 week and 5 hours into THEIR repair "window" and I get a text that they are not going to make it out to fix my washer and I will have to reschedule!!! I called the number provided and got handed off to 3 different people who can't tell you anything!!! So here I sit on Friday night at 5pm with loads of dirty laundry (courtesy of a family of 4), a warrantied but very BROKEN 1 year old washer, no technician to fix it, and nobody to take my complaint or call.... Horrible service! NEVER again SEARS.

I bought a Series 600 Sears washing machine in 2017. It worked well up until last week. Suddenly I got an error code of E1 F3. I called for repair. The repair man came and said that the there was a problem with the water level gauge. Unfortunately that is part of the control board. I was told to repair the machine it would cost $592.50. That did not include the $99 I had to pay for him to come to the house and tell me that it would cost almost $600 to repair the machine. I tried to contact Sears with no luck. I have email Sears and have received no response. I tried calling customer satisfaction, I was kept on hold for an hour. When somebody got onto the phone it was difficult to understand them. I asked to speak to a supervisor and was told that there was none available and that one would call me back. This has not happened. I would never recommend another Sears product to anyone.

I got a replacement laundry center through the extended warranty plan due to numerous issues with my GE unit. Have to wait a week for delivery due to my rural location. The first set of delivery people did an unbelievable amount of damage to my floor and my walls in addition to banging up the machine and denting it. They also failed to properly hook up the washer and didn’t tell me about it until about 20 minutes after he left my house when the driver called to tell me that maybe my husband can hook it up. After multiple phone calls, online chat, social media contacts etc, they arranged for somebody else to come out the next day to hook it up. When those guys showed up, it turned out that the hose was too short and they couldn’t help me. I then went and bought the extension and had to wait 1 1/2 weeks for ANOTHER team to bring me a new set due to the damage they did to the first one.

Contacted Sears to repair our washing machine, got an appointment a week later. The day of the appointment I contacted customer service 3 times, told different stories, then they automatically changed my time to another week and a half later, without saying anything to me. No apologies, just lies about where the technician was.

I scheduled an appointment to have my Kenmore washer and dryer serviced. Each time I had a question regarding my appointment, my appointment was canceled and this went on three times. Now I'm on the day of my appointment and the window was between 1 and 5 and they told me that they would let me know if this technician was running late which they never did that after 5 and now I'm being told that it's probably going to be till 6 but they never contacted me. I've called three times and each time he said we won't let you know if it's going to be any later but nobody calls me and lets me know. The email said you can track real-time progress about your appointment and the service technician but that told me nothing other than my 125 appointment which now they're passed so there was nothing real time about it the.

I purchased a gas dryer online on Thursday 7/11/2019. Delivery scheduled for 7/15/2019. The installation team came about 3 hours earlier than expected, so fortunately I was able to rush home from work to let them in with the dryer. They installed it, turned it on, asked me to sign the app and rushed off. Then I realize right after they left that the dryer is blowing cold air through the vent. I tried unsuccessfully to call the many different Sears 1800 numbers listed. I called 3 different numbers on 2 different phone. On all 3 occasions, I was on hold for 20+ minutes and then someone came on the line, said Hello and promptly hung up. Then I tried to "chat" with someone. I actually got someone to talk to me on Chat on the Home Services website after waiting 15 minutes. I explained the situation to him and he told me that he had contacted the installation team, had escalated the issue and I would hear from them within 24 hours. Well...nothing.

I have a 5 year maintenance contract on my Whirlpool dryer. I first chatted to make an appt, but the person wanted to have access to my phone. I was not going to let them have that. I called to make an appt. After a long wait and talking to someone I got cut off. I called back and had an appt between 1-5 yesterday. When I called, message said tech would be here between 2:45-4:45. When I called at 4:15, message said my appt was Monday between 1-5. I had a no show without a phone call. I called and was on hold for 9 min, a person answered and could not hear me so hung up. My son called and waited on the line for 30 min, no one answered. I used to buy all my appliances with Sears. The transaction in Jan 2017 to buy this dryer on Antioch Road in KC was terrible.

I purchased a Samsung front load. It’s a piece of junk. Had over 12 repairs so far. Used to have Sears Master Protection on it now Sears Repair. My issues are the washer is poorly made. I’ve had all of these repairs and they still have not replaced it. Almost every part has been replaced once. My next issue is repairs. They consistently do not show up or call. So I’ve had 2 appointments that no one showed or called. I lost 400 dollars in lost wages. I recently had surgery and cannot lift or reach and I don’t have a washer that works. I can’t go to a laundromat. I have spent hours on hold trying to file a complaint. They just put me on holding hell and you have to call back they do it again.

Please don't get trapped by making a major purchase from Sears. Forget the integrity this company once had. Going on a month on trying to get a much needed $1400 washer. 3 techs each blaming the other for wrong part ordered, tech running late on two occasions but were told they would show up... Never happened. Got message appointments were rescheduled without our consent for date & time. Please, please, please believe the nightmares everyone has commented about. Warrant is a waste. Shame on Sears!!! Absolutely disgusted!!!

Sears is a rip-off especially to seniors. Bullies, crooks, liars, cheats people, disrespectful. Never give what they promise. They should be locked up in jail. Horrible staff.

I had the great misfortune of having to work with Sears home service. The first appointment was split between two technicians, one for the washer and one of the dishwasher which was not told to me during scheduling therefore I had the joy of waiting for two technicians to arrive to my home. After they arrived, they both spent 5 minutes before deciding parts were needed that they didn’t have. Another appointment scheduled two weeks later which then gets rescheduled due to a delay in delivery of parts. The customer service reps refuse to track down the part, find another part or ensure delivery because they are in the Philippines and can’t do anything. They are useless and all they can do is push the appointment out further and further. Sears is horrible from the initial call to now as I am still waiting. I would never recommend them and would never use them. Avoid at all cost.

I went to the local Sears store which is NOT close by to purchase a 24" wide stackable washer and dryer. The appliance rep said he would have to special order anything I see in that size and cannot meet my delivery request of one week. He said I should order it online and I could get my order fulfilled, rather than go to a store.

My washing machine needed repair. Despite repeated visits by nice apologetic repair men who kept ordering the same part needed, yet was always the wrong part delivered, and this over six month period, and countless calls to a service department of people who failed to resolve issue time and time again, and then an inadequate check to compensate me for having to go to a laundromat for those SIX MONTHS, I finally caved and bought a new washing machine at PC Richards. Though I never shared that I replaced it with Sears, I never received one follow up call from Sears. They strung me along, with pure ineptitude. Sears belongs and will soon be in the history books only. Warning: beware of those service contracts. Save your money. They are not worth the MONEY or TIME spent on getting Sears to honor them.

I purchased Sears washer. Front boot smells horrible. Purchased new boot but a special tool is required to fix. Called Sears repairs. Set up appointment. Well I sat at home for 4 hours and no technician showed. Called number on my work ticket and lo and behold I get text he is on his way. Within minutes he calls to say he is overbooked and not coming.. This is the kind of bull crap that is causing company to fail. I will never shop Sears again and will let any and all know how bad they are. Knew I was going to overpay on repairs but wife wanted smell gone. New washer too. Purchase not Sears. They suck.

Yesterday, the repair person (don't know through what company this is contracted, but the Tech ID is **) was supposed to be here to repair my washing machine. Time window for the appointment: 1-5 p.m. 3 p.m. I called to check. He was running late, he would be here at 5. After 5 p.m. I called. He would be here at 6. After 6 p.m. I called, he would be here at 7. After 7 p.m. I called, he would be here at 8. Through all of this, the person (in the Philippines) on the phone CLAIMED they would give the tech my phone number - which he should already have had - so the tech would call me. No calls. Not even one. Not ever.

We bought a Sears Kenmore washer & dryer about 5 yrs ago & I love them. The washer is a top load, HE (high efficiency), triple action agitator, 400 series, & the dryer is a 500 series. They have always worked perfectly & have never had a problem. They are easy to use. They make doing laundry a breeze. I highly recommend them. You will not regret purchasing them. You will be glad you did. Thank you to Sears Kenmore. Linda

We have a Sears home store in Canton TX where I bought a new washer and dryer combo. At the time of purchase, I paid for the extended warranty. for the last two years, I've contacted the store for them to perform the annual maintenance check up and do not get calls back to schedule it. Fast forward to two weeks ago. Approximately 2 weeks ago, I started to notice a foul odor coming from the washing machine. After searching online for possible solutions, I found that this is a known issue with this model and would require a technician to repair. I called the local store initially to schedule a service call, I called the 800 number, and I tried online chat. The local store clerk - Sears Home Store in Canton TX - keeps taking my number down and says they call call back. I have yet to hear from them.

They were delivered and installed on 2/27. Being that I work out of town often, the dryer went unused often for much of the time over the month following. On the evening of 3/24, I heard a loud popping/sparking sound and the dryer shut-off mid cycle and would not restart. Being that this was a new appliance, I assumed I had an electrical problem and scheduled an appointment for an electrician to come out when I could be present.

Kenmore dryer on sale online/put in cart for free shipping. Another window opened up for delivery options with prices on time of day -so I went to the nearest Sears and the same model in the store was $75.00 more, spoke with associates salesman. He said online is different than in store buying. I was floored, I had Sears repair coming out in a window from 1 to 5 pm for my dryer which in turn was $99.00 plus tax. I asked if I could use that off to purchase a new dryer, he answered, "We don't do that anymore, but when repairman showing up he will give you a coupon, if you don't want to repair and you can purchase a dryer."

Bad Company. That's why Sears is going out of business. I called to get my washer fixed. It's a Kenmore Elite and the guy comes out. Says it's too old. There's no parts for it and it'll be $99. They could have told me that when I call to get a fixed that was too old and no parts available when I told him the problem. But no. They want to get that $99 just to walk in and look at it and tell me that. Everyone knows that's not right. Bad bad Sears, great way to drive your business into the ground. Oh, I'm sure you'll be out of business real real soon. Keep up the great work Sears. Maybe you can be completely be out of business by the end of the year. Enjoy those $99 you got for me. You won't last long screwing over your ex loyal customers.

Everyone that know me know I’m not one to complain a lot but I’m a little baffled today. I have a washer that was purchased in 2016 that has never worked correctly but because I have a protection plan I would just call for service. Only bad part about that I would always have to take off from work for service person to come to our home. So A serviceman came out March 20th, 23rd, today the 26th and it’s still not fixed. (It’s worser more today than ever.) The washer will drain on some loads and then it will stop. So I’ve learned how to just wash and wring my clothes out before putting in the dryer. So guess what my protection plan ends April the 1st. So here’s my question if it’s been worked on the past right at 3 years and 3 times in March...Do you think my washer problem will be solved when service person comes on Friday the 29th???? This has been a horrible experience with my Sears service and my GE washer.

I bought a top loader listen 3 years ago from Sears. Evening I was after all these fires had happened up in Lake County and just recently it's a my machine was not spinning correctly so I called to double check and see whether or not I have purchased a warranty because I thought I had but it turns out that I didn't so I was prepared to pay to get my wash machine fix. When the guy came out he found out it was the electric motherboard that was going out and it would cost me $700 to repair it. Now mind you I pay just under 4 to $500 for this wash machine speak in with so the repair is more of them what the wash machine was worth. So now I have a disposable wash machine that I have to take to the dumps because I can't repair it. This is so ridiculous and the guy on the call when the he with when I was scheduling the appointment said you know welcome the Sears repairs over 5.

It took 3 weeks to repair a washing machine that is less than 2 years old. Due to the problem with the agitator 2 sheets have been ruined and the agitator had broken plastic pieces inside. When the initial appointment for repair service was made the technician became sick and did not arrive. An appointment was rescheduled 2 days later and that service technician didn't arrive (told truck broke down). 3rd appointment technician arrives but needed new part which didn't arrive until 1 week later. I was very pleased with the service technician but not the time span for repair and my sheets been ruined.

I ordered a washer and dryer set that they had on sale and then if you purchased both you got another 10% off. They also like most places today have free delivery. When I gave them my credit card number and placed the order suddenly all of those discounts were gone and I was charged over 150 dollars than what I had agreed to. After chatting for half an hour the customer service rep agreed and said I would be issued a refund (I kept a transcript of this).

I purchased and washer and dryer stackable from Sears. Was told that they would beat Lowes price. First lie. What they did was lower the price with free delivery. Then at purchase they tacked on 50.00 for delivery then was given a in store gift card, which you're forced to use it at Sears. Price end up 100.00 more than Lowes. Salesman was told we work late and would not be home till 6 pm. He said no problem. Lie number 2, salesmen can't control delivery. Delivery controls Sears which is handled in the Philippines. Called for a late delivery and got a time for 6pm-8pm. Next day automated call stating 11am-1pm delivery. Called delivery (Philippines) had a hard time understanding them, after an hour got a reschedule for 6pm-8pm.

I gave up on Sears honoring their warranty, machine is 10 months old with 5 year warranty. Going down to an honest store to buy a new Maytag or Whirlpool this weekend. Just going to write this up as a bad debt.

I purchased a washer 10 months ago along with an extended warranty. The machine stopped working, I called Sears repair and they sent out a 3rd party repair service. I was told it was the balancing motor and the part needed to be ordered. It took 2 weeks for the part to arrive, ridiculous. Mike came back and replaced the part and told me to let the machine run a cycle before washing clothes. The machine did NOT make it through the cycle and shut down with the same error code. I called Mike immediately, he said he would call back but never did. I called Sears to complain and asked if they would send out another repairman. I had an appointment today, but the repairman didn't show up. I called Sears to let them know, I was told I would have to call the 3rd party vendor and they couldn't help and hung up.

I called and made appt. with Sears warranty for dryer repair from 8-12. When I called Sears the time frame they had was 3-5. I had taken the day off work for my 8-12 appt. and after calling Sears warranty and them knowing that it was their fault still nothing. I missed a whole days pay for their mistake. So in all actuality it cost me a days work plus 75 dollars. I am ending my services immediately if not sooner. Would have given 0 stars if possible.

Sears has to be the worst in customer service right up there with AT&T. I just purchased a new Kenmore Washer Dryer combo. WOW What a piece of junk, This thing does not do anything it says it will do, no hot water, drum will not fill with water, takes your clothes hostage for 1.3 hours, won't spin off the excess water so your clothes come out soaking wet. Sears customer service has sent out 3 of their technicians (3 visits 2 techs). Both techs have said the same thing. This unit is a piece of junk, why would the factory tech tell me this is junk??? No USA help, Philippines, can hardly understand what they are telling you and the run around is infinite. DON'T BOTHER. YOU can't WIN. BS, BS, BS.

Stay away from Sears. I bought a washer from them with a warranty. The thing broke. I have had to chase them and their technicians for the LAST 51 days!!! Yes 51, today starts 52!!! They keep sending the techs the wrong part and each time it's a week to two weeks turn around. All their agents are offshore. They have no clue on customer service, are completely rude. One finally gave me a shmooze and lose email to corporate which sent me to the usually were sorry for the inconvenience **. No wonder they're going into the toilet.

If we could give no stars we would (angry face). Our washer drum has a very distinct odor and smells even worse when washing and we have tried EVERYTHING recommended with no success so we decided to have someone come out and take a look and we chose Sears... We scheduled an appt for today between 1 thru 5 pm. We Received a text message stating the Tech is on his way so we left work early to make sure we were going to be home. A little voice in my head told me to call Sears and confirm the appt...make sure it will still take place. HA!!! The Rep stated the repairman cancelled the appt due to us not wanting additional service... What the heck!!! How would he know we didn't want additional ANYTHING when they NEVER showed up or called. Soooo what this Tech was saying, if additional labor will not be performed and just a "possible" maintenance it wasn't worth their time to even come out? REALLY??

Sears appliance repair was scheduled to come to my home by my home warranty company. I took 5 hours off of work to wait for them, and they never showed up. When I called Sears to see when someone would be out, they said they had called and provided me with a number that I'd never heard of. They said the number was given to them on the work order. When I called my warranty company back, they sent me a copy of the work order, the number Sears had was not the one listed on the work order.

I wish I would have found this site before I encountered the horrific experience with Sears. The washer and dryer were dropped off yesterday, the website was very clear that the delivery included install and haul away. When they got here they stated, "No. Just delivery." 5 hours on the phone, transferred at least 10 times, then they hung up on me. Every time I asked to speak to a manager I was passed along to someone else. I will be posting this on Facebook and any other social mediams so NO ONE has to go through this experience. I completely understand why they are going out of business. Beyond the lack of customer service every single employee lacks people skills. I WILL NEVER buy anything from Sears again. And will spread the word, this entire organization has no business serving the public.

I bought a washer from Sears and as usual bought the 5-year extended warranty given prior experience with products breaking down. (Over the years, I bought multiple fridges, washers, dryers, freezers, ovens, dishwashers, etc. from Sears and others and know how the low industry standard has become nowadays.) The washer started leaking. I called Sears and they scheduled a repair appointment. The technician came and wouldn't touch the unit after he opened it and claimed there were mice droppings inside it. I asked him if the leak is due to mice activity, and he said he didn't know but he declared the unit out of warranty (due to the claimed mice activity) and due to that, he can't do anything with it anymore. I asked him if he can find where the leak is coming from and if it is indeed due to a mouse activity that I'll happily pay for it. But if not, it should be covered by the warranty. He adamantly refused to touch the unit or do anything with it.

First, the delivery guys weren't able to install my dryer because my vent is not round and told me to buy an adapter from Home Depot and call them back for installation which I did. I scheduled the installation 12/20 and got an automated call the night before telling me the time frame will be from 3:15 pm to 5:15 pm but then the next day I was surprised the delivery guys were already on the way to my home in 20 mins and they were hours earlier and told them I can't be with them that time because I am at work and nobody is in my house and they end up waiting till I came at 3 pm but to my surprise they told me they still can't do it for some reason which I felt they just got lazy doing their job. So lesson learned. Never buy again in Sears!

We called for service on our washing machine. When the technician came, Jacob a very nice tech, said that the repair would cost about $500, but if we signed up for the appliance warranty at $50 a month, Sears would cut the repair cost down by 50%. We signed up for the warranty service and the Technician ordered the parts that arrived a few days later. On December 8, we called Sears to notify them that the parts were in and they said the earliest appointment time that they had was on December 18, between 8am and noon, and the tech will call us a half our earlier.

I have a leak dripping into the tub and it collected 4-5 inches of water. Because of a contract mistake the toilet was placed in front of the stacked washer and dryer. So to check for the leak - I have to have a plumber out to remove the toilet so the appliance repairman can get to the washer/dryer. The repairman felt under the lid and ran a short cycle and deemed it fixed. Well, he is an idiot (he was from A&E repair technician # **). He was here Dec. 13, 2018. On Dec. 16 - I washed a load and it still leaks. Needing a plumber and a repairman make this whole thing very expensive. I still need this fixed but hopefully the repairman no longer has a job. He did nothing for the $105 he charged. Nothing. And I am 82 and don't have the means to do this again.

I have been trying to cancel the Appliance Warranty for several months because I no longer have the washer and dryer. Every time I call I end up on the phone for hours getting transferred from one “customer service” rep to another. Worst experience I have had trying to cancel something. The customer service is terrible and it feels like I am trapped paying for a warranty on appliances I no longer have. Sears needs to do better or provide a number direct to the department that can deal with my request.

I bought a washer August 29, 2018. My neighbor told me they had water damage from it October 14th. October 26th a repairman showed up, confirmed the leak, but said he needed to order a part and that it should arrive within a week. We finally got the part December 3rd only after complaining on Sears Facebook page. We scheduled for a repairman to show up, and nobody came. On the day nobody came, I had to take off from work, I kept calling every hour after their supposed 8-12 window and only after 4pm did they say the repairman was not coming (every time before that they lied and said he was at another customers place, and on Facebook they told me he was 'sick', 2 contradictory things), too late for me to go back to work.

I would give 0 Stars if I could as Sears has been nothing but problems for my family. On October 15, 2018, I purchased a new Samsung Washer & Dryer. Once I entered credit card information and finalized my purchase, I was then told to pick a delivery date with the first available date being 11/26/18. We were advised by Sears that it had to do with Samsung having a hard time getting products into the US due to the tariffs, which makes sense. However, this should have been communicated before they processed the order and took my money as I would have ordered a different brand.

I have been through hell and back with an LG washing machine. I made the stupid mistake of purchasing from Sears (with 3 year extended warranty). Firstly it broke 4 months after purchase so that gives you an idea of the quality. I call Sears instantly because we are a young family with no laundromat close by and I am already feeling the panic of having no washing machine. I figure it should only be a few days or a week max surely and I can get through that. The first available service appointment is in 6 weeks they tell me.

I purchased a Kenmore Washer/Dryer combo about the end of September. I have had nothing but trouble with the dryer. It runs for about 5 minutes then shuts off and says I need to clean the lint trap. There's nothing in the lint trap. I called customer service to get someone to look at it. No one called or showed up. I called again last Friday and got someone on the phone that I could barely understand. Long story short, after a about an hour, I told the guy I wanted to speak with his supervisor. He put me on hold for like 10 minutes, came back on the line and said the supervisor was busy and would call me back "within the next 2 hours". Well, it's Monday and still no callback.

Scheduled a repair visit for my washing machine. It took two weeks and three appointment tries, (the Sears representative didn't enter the service repair order into the computer correctly) to get a "technician" to my house. It took over three hours (with two of them as the technician sat in his truck trying to get his computer to accept my credit card). Two days later the machine broke down again. Rescheduled a visit, and again after a four day wait, no technician showed up. Called Sears and got the run around, told it was entered wrong, again, by the service representative, hung up on three times and after one and a half hours was told I would receive a call back with in two hours. I'm still waiting several days later. Worst service I have ever encountered. With Sears going bankrupt probably won't have to worry about them anymore. My contract is up in one month but I am surely going to CANCEL it anyway.

I leased a TV online, within two weeks half of the TV blackout. Contact them and have the TV return or exchange. They can’t exchange it. I have to get a new lease for another TV, when the old TV has been returned they will refund the money for the weeks that I have been paid. After two months never got a phone call or email about this matter. Keep calling them and I either get an "it-still-pending" or "the manager is not in". This morning after two hours and they said the vendor that associated with Sears online said that I returned the wrong TV.

Worthless piece of garbage. I'm not sure of the model on this one, owned it about 4 years. Large tub high efficiency w/out agitator purchased from Sears. I have never ever written a review of anything in my life but I had to vent somewhere besides just screaming into the empty washing machine. My clothes would get cleaner if I took them to the river and beat them on a rock. DO NOT BUY!!!!

I bought the 5 years warranty plan from Sears when I purchased my washer/Dryer. My washer recently go bad. Call Sears to request service. Technician came and said he need to order the part. One weekend later and no update, so I call him back. He said he will call me back for update info. He never did. So I call again. He never answer his phone. I then wait for another week, and call Home back. He said the part is still not come yet. Then 4 weeks after the initial breakdown date, Sears sent me a appointment date for the repair. I thought that was it, but no one show up on the date. Call Sears and they said that that is not coordinated with their provider. It has been 5 weeks now and my washer have not been repair yet. Their provide is ** and rude. I WILL NEVER BUY ANYTHING FROM SEARS AGAIN. They can go under for all I care .

I originally scheduled Sears to service my Samsung washing machine on Aug 24 2018. The technician arrived on time and said he needed to order parts for the repairs. It is now September 26, 2018 and I still have not received my parts. I have made six or seven calls to Sears home warranty, service and parts only to be handed off to people that have NO ANSWERS and provide the same information. "Supervisor" call backs (if you get one) also provide no info or details of ANY ACTIONS they are taking to get the parts to my home.

Serviceman then says they will put the part in research again and try to find the part for two weeks. I have been 6 weeks with no part. My policy says that if within 21 days they cannot fix the appliance then they will give me a voucher for a new washer. They will not. They continue to cancel repair appointments in their system so the 21 days will not accumulate!! Do not buy from Sears or A&E service repair (same company). They do not honor their service agreements after they get your money. Bad company and bad customer service.

I am having a very poor experience. Sep 9th - walked into store and purchased floor model washer dryer, said they couldn't deliver until the 20th - seemed like a long time, but ok. Sep 20th - delivery missed the window, and then I got a call saying the truck was too large for my street and I would need to reschedule. Sep 21st - called to reschedule and was directed to call Sears directly. Left a message with Sears and did not hear back. Sep 22 - receive call to reschedule. Reschedule delivery for the 24th and made a note that we need a small truck.

We bought a washing machine from Sears that was not functioning well shortly after we bought it. We called a technician, who came and told us some suggestions, and then left. The suggestions didn’t work, so we called customer service again. At this point they said it’s past returns. They also said the service ticket was “cancelled” for some reason, which meant they needed to start the service process again just because it wasn’t recorded. That is your system's fault (or the technician not properly recording it), not our fault. So don’t make us suffer and have to go through your crappy technicians again for that. Then they told me there’s an error with submitting service tickets, so I have to wait again.

Placed a service call on their website on Thursday for a scheduled dryer repair on Monday. Service tech comes out. I tell him the dryer is making odd rumbling noises but it is working fine. He opens it up. Tells me that a mechanism connected to the motor shaft is broken. Needs whole new motor. $614.00 not really worth it to repair it. But it still works fine. So I said I'll use it that way until it totally breaks down. Still it could last a long time. He agreed. He puts it back together. Charges me for the service call and leaves. Two hours later I go to use the dryer and it won't work at all. Called the number on my bill and I get Indonesia. She says, "Someone will call you back in an hour." 3 hours go by. No response. I call back again. "Someone will call you back in 24 hours." I wait 24 hours. No call. I call back and complain a third time. "Someone will call back in 24 hours" she said. No call back for 3 days since the repairman completely broke my dryer.

I agreed to pay the $99 service fee- The tech came briefly and said he had never heard of the D90 error code- that is a basic error code that anyone can Google. He then left- no follow up resolution made despite me calling several times. They told me they would not refund because someone came to my house. I asked if anyone could work for them and say they are a service tech and they could charge every customer thinking they may get a diagnosis- they said yes. I will never call or buy another appliance from Sears again, and now I have to create a chargeback with my card company.

Purchased washer/dryer from Sears Store. Delivered wrong dryer. Delivered SECOND wrong dryer. Was told to go into store and repurchase correct dryer. I said I also wished to return washer. Washer was returned. Received partial refund. Was told I needed to verify merchandise picked up by warehouse. Was told money had been credited to my account. I have no record of this. Verified with bank. Told them they must have deposited into a different account. Said they would investigate. Received email telling me to go to store. Sears still owes me $862.17. THIS HAS BEEN GOING ON FOR OVER 6 WEEKS AND 20 phone calls on my part. THIS IS THE CONDENSED report of what has happened. I am out a HUGE amount of money and I'm not sure how to proceed.

I made a in store purchase of a washer and dryer. Left the store and went to competitor and found $500.00 cheaper. Called Sears and canceled my order. Here it is 12 days later and still no refund of my cash. This was not a credit purchase. I called customer service. Was told 7 days no refund then told 10 days. No refund. I called in and was hung up on. I call back and was told again it takes 7-10 days. Purchase was made on the 18th. Today is the 31st. I believe we are beyond 7 and 10 days. With issues like these I can see why so many of the beloved stores are having to close the doors and Kmart is doing the same. Poor customer service will kill business.

I only gave it 1 star because it was required to leave a review. HORRIBLE HORRIBLE customer service. I purchased 5 Years I’m home master protection plan for my Kenmore series 600 which was only purchased one year ago. Only for it to mess up exactly a year later. I called July 30 regarding my washer not wanting to turn on anymore and when it did it acted weird. The door would stay locked and it would say my load was complete when it never released the water, anywho I was scheduled until August 16th from (1-5). Well the technician never showed up to my house but I received a text at 4:50 asking me to rate my tech on a scale from 1-5 with 5 being the best.

I have used Sears repair in the past and had no issues. I recently purchased the home Warranty and the service became horrible. I have a stackable washer and needed the motherboard replaced. The technicians were late, and INCREDIBLY rude. They had to remove the dryer to repair the top of the dryer. After they completed the repair they called me up to show me a fist sized hole in the top of my dryer. It looked like they dropped a tool through the dryer. They tried to say the hole was already there, but there was dust on top of the dryer but none on the internal parts. After having to reschedule 2 times since my appointment continued to get magically canceled, they sent a technician out to take pictures and order the part. His information somehow also was deleted in the system and I had to call the insurance company for Sears directly to have the part ordered and submit a claim.

I have called Sears multiple times only to become increasingly frustrated with their lack of concern for safety or customer service. All they seem to care about is not losing money. My husband and I bought a Kenmore Elite dryer (71632) from the Sears department store in Ventura in April. Over time it began burning a plastic imprint in the exact pattern of the exhaust vent on to our clothes. We requested a replacement so they sent a technician who said there was a dent which might be causing a defective machine and a replacement was sent. Our replacement dryer was delivered in May. We decided to run the dryer on medium heat with smaller loads and never with synthetic blankets at the suggestion of the technician who came out initially. Since this time the exhaust vent has again become progressively discolored and has again began burning a plastic imprint on to our clothing.

Ordered a washer for delivery August 7. They gave me a time frame in the afternoon. (1-3). At 2:30, they called to tell me they couldn't deliver. I asked for the next morning. They pushed it out two more days. No wonder this company is going out of business!

Elite Front-Loading Automatic Washer. We have been putting up with this and finally decided to say something. It has to be the washer, have matching dryer, don't think the dryer would do this. It is weird, the holes are all basically in the same place in each garment. Can't count how many shirts have gotten holes. I bought two of one blouse because it was so nice and after the first wash it had a hole. I can only wear them at home now. I have now begun putting my shirts/blouses in mesh bags and on low spin. It seems to help but my clothes will never be the same. It washes well but I do have some mold issues as well and am unsure how to clean them.

Shame on me for not fully reviewing the Sears Maintenance Agreement. Had my Kenmore washer serviced in April 2018. They talked me into doing the maintenance agreement for $49.95 per month for 1 year, and it would cover all my appliances! Little did I know that I would have to pay $75.00 copay each time per service call... and not all parts/repairs are covered. How is that any different than if I didn't have the service agreement to begin with.

We purchased a Sears Warranty plan to cover our appliances to avoid headaches of repair costs. As soon as the plan went into effect, our washing machine started leaking water from the bottom. I called Sears and they recognized us in their system and sent out a service tech the next day. This guy drove up in an SUV BMW, looked to be about 21 or 22 and had only a screwdriver in his hand. He did have a work order in his hand, so he was a vendor of Sears. He took a look at the washing machine, did not really do much and concluded that the pipe was faulty and he would recommend Sears to order the part and soon as it was shipped to them they would give me a call and fix the issue. Great! Progress was being made.

I ordered a washer and dryer from Sears, but never again will I purchase from them after their behavior. After the delivery was several hours late, I called and was told that someone would arrive “by 1:30pm guaranteed.” Someone finally came at 2:50pm, but walked out of the apartment saying he was going to his truck and would be back. He lied. He never came back and instead had the receptionist call to say they had to schedule to different day. So not only did he lie to me, but I wasted the entire day sitting around for my delivery.

This program started off well. The service tech came out and fixed our clothes dryer and tried to fix our clothes washer (our call for service was repair on both machines). Repair tech was great. He fixed the dryer and got on his "helpline" and talked and discuss the washer problem with the "expert" on the other end. Well it turned out that our washer couldn't be fixed. Tech said we will be hearing from the warranty dept soon about our options under our plan.

Called Sears Cumberland Mall Store Support Center # 770-433-7539 and placed the order with the Sears Rep over the phone (ORDER # **). After receiving the order confirmation email late evening, I tried to call Sears to correct the address since the city state and zip code was entered incorrectly (the rep entered 20068 instead of 30068), but Sears was closed so spoke to SEARS Customer Care next day morning and informed the inaccuracy. They said they will take care of it.

I bought a Kenmore Washer/Dryer from Sears. My family have always bought appliances from Sears for the last 30 years and the appliances always lasted 20 plus years. The washer I bought nine months ago stopped working so I called Sears Customer Service. It’s irritating going thru the automated system trying to get a person on the phone and it takes a long time before you get a person. I had an appt. with Sears from 8-12 pm on Tuesday, 6/19, to see what was wrong with the washer. They were supposed to call 30 minutes before arrival. 11:45 am I called Sears to check the status.

Called Sears to get my Kenmore washer repaired. Waited almost 5 hrs. for the technician to show up. He was more interested in selling me a $600/yr. appliance warranty than fixing my washer. When I declined that overpriced package he gave me an estimate of $300 to repair my Kenmore. Again, I declined, paid a $ 99 "service" fee and couldn't get that bellicose man out of my house fast enough. Called MY APPLIANCE TECH the next day... Service fee was $45, applicable to the $189 repair, which took him 5 minutes to complete. I have plenty of Sears products in my house, but I will never, EVER call Sears service dept. again. They ought to be ashamed for treating a 94-yr old lady like that!!!

I purchased a new front loader washer from Sears 10/2016. I have had nothing but issues with this machine. I have had at least 7 repairs on it under the initial LG/Sears warranty. I had called for service again in the beginning June of 2018. The time frame is 8 am to 5 pm. I had a service man come out and told me the shocks were bad and ordered new ones. I paid $100.00 for the deductible. I had to reschedule the June 8th appointment due to not all of the parts arriving. I was to have 2 men to come due to them having to remove the drum. When I called to reschedule I was transferred 3 times and was on the phone for 55 minutes to reschedule.

I do not normally post reviews, but my recent experience with Sears Repair Services in Florence, SC prompts this. My washing machine water pump started malfunctioning, so I ordered a factory part after carefully explaining the problem and checking the serial number of my machine. Then I called Sears for a repair. The technician appeared on time, came in, and touched the power button. He stated it was a pump problem. I told him I already had the necessary part, showed it to him, and he responded by telling me it was not correct. I asked him to actually look inside the machine to verify the problem. He refused. I asked him to open the machine so that I could replace the part myself. He refused. After some discussion he told me he would cancel the appointment and left. I then called another repair service who verified my part was correct and successfully repaired my machine.

I ordered my dryer by online and cancelled next day. They break the promise and just say... "Wait." If you want to buy online... You will experience calling many times for refund. Never I will buy Sears. Never.

Washing machine - Still waiting for parts. Was told they be here in 2 days. It's been 8 days. Have a warranty. All I get to runaround that now it could be up to 19 days to get the part. Very unsatisfied. Non-professional. What happened with carrying Parts in your truck not to have to order it and having smoke blowing up your behind. I will never buy anything from Sears again. They audit close down.

Poor customer service and worse washer I ever purchased. I called three months after purchasing the machine and explained that the clothes we not coming out clean and smelled. I did everything the book and the service support told me and my towels still do not come out clean. I use more water and detergent because I have to wash towels for two entire cycles. They still do not smell. I clean every time I wash and clean lower filter and dry with a towel I have a permanent drain to rid the lower drain between washing in to the sump pump. I was told from the service, "well, it is the washer you picked out. Nothing we can do." Most expensive machine they had and worse machine I have ever used. Sears is not the company it once was! Horrible customer service.

I’m beyond disappointed with Sears Home Services. After purchasing a Kenmore washer 4 years ago from Sears and the 5 year warranty we scheduled a repair appointment due to a loud sound it was making. The tech ordered the parts on 5/1/2018 which arrived at our place. A second appointment was set up on 5/17/2018 for the repair to be done between 8am and 12pm. A message from Sears advising the tech was on his way and would be there shortly. I had to follow up with Sears Home Services at 2pm since the tech never arrived or contacted us about the delay. We had to reschedule for 5/31/2018. This time the tech did show up on time however advised he could not proceed with the repair because of a sliding door that needed to be removed in order for him to have the space to do the job. My wife that was home could not remove the door and the tech advised we had to reschedule again.

I called in May 14, 2018 to report washing machine not working; explained that my washer & dryer are stacked. Could not get service appt. until May 23, 2018. The repair person said he could not look at the washer because it is stacked and that he would recall the appointment to have 2 people come out. Was finally able to get appt. for May 31, 2018. On the morning of May 31, 2018, I get a call from Sears indicating that they have to reschedule, now they are telling me that they cannot come out until June 6, 2018. I have been on the phone daily for hours with Sears scheduling and the Home Warranty dept. I have explained to them repeatedly that I have been washing my underwear in my sink. My doctor is monitoring my breathing and lungs to ensure that my lung condition does not worsen from not being able to wash my clothes and bedding and my blood pressure is elevated due to the stress and I still do not have a remedy.

Ordered wrong power cord with $2700+ washer/dryer on-line purchase. Ordered wrong dryer power cord. ($29 part). Was unable to adjust order to order correct power cord (also $29). Spent 2+ hours on phone and chat, spoke to about 9 different customer reps. including 2 supervisors. One was supposed to call me back due to background noise on her end -- she never called me. Ended up cancelling order. Sears lost a $2700 order over a $29 part. Glad they will be bankrupt soon. Will never do business with them again.

I needed my dryer repaired, and made an appointment for May 12. My time slot was 1 to 5. I never received a call the day before, although I did receive an email confirming the appointment. At 4 pm, I contacted Sears and was told I was next on the service call list, and the technician was in Baltimore. By 7 pm I still had not heard from the technician. I called Sears again, and they indicated the technician had an emergency and wouldn't be coming. He never called me to indicate he was not coming. I received a robo-call from Sears late on May 15 about rescheduling the appointment.

I purchased my front load washing machine from Sears in May 2016. On Feb. 26, 2018 the washing machine broke, it was covered by the Sears warranty. I called the Sears Service number to report the breakdown and they scheduled the repair with All American Appliance. Troy from All American Appliance has been here 6 times and the washing machine still isn't working. Troy has replaced the door lock, the computer board twice and the harness. On April 27th the Troy came out again and took the machine apart again at which time I think he called Sears and LG who told him to replace the lower harness. Troy said he would order the harness and schedule an appointment to come back.

I believe a 1 star rating is too high! You don't deserve it. I'm sooo sorry I can't rate you lower! I'm WAITING ALMOST 2 MONTHS! After numerous calls, waiting at home all day no call! No show! For the second time in just a few months, I've been without the use of my washer for more than 2 weeks! UNACCEPTABLE! I bought your Kenmore-Elite washer as a Christmas present for my wife. Within a couple of weeks while the washer was in use there was an explosive sound, when the laundry room was checked, we noticed the glass top on unit shattered. I had to live without the use of a washer until exchange was made.

Service tech came to do the repairs, I was told they would review the claim and let me know if it was covered, received a call to let me know that nothing was covered, was told it was pre-existing conditions for the microwave and that the washer parts were not covered. The tech had called me and told me a shock absorber on the washer was missing and that's why the washer shakes itself so bad it knocks and almost falls off the pedestal, I later opened the panel and there was no shock absorber missing. SO AGAIN I WAS LIED TO, WHAT A BUNCH OF CRAP THIS WARRANTY IS. Stay away from this worthless piece of junk.

Sears does not stand by their product warranties! I bought the Kenmore Elite 31632 washing machine on December 29, 2017. On January 18, 2018 the entire top shattered while the top was sitting open to dry. Sears replaced the machine after assuring me they knew nothing about a problem with the glass. Now, April 9, 2018 the same thing has happened. Glass completely shattered.

Times change, even without a warranty, disabled now at 53 never had dead dryer in < 3yrs in life. I don't think Kenmore is rated correctly or Sears for not standing by products they used to have pride I doing.

On or about January 23, 2017, our clothes washer began to dance all over the laundry room floor. So, we called Sears Home Warranty and asked them to come out to look at it. They did. And they talked me into signing up for their whole home warranty plan. In so doing, they charged me $327.73 plus another $107.25, or $437.48 in total - IF I AGREED TO JOIN THEIR WARRANTY PROGRAM, which would cost me another $69.99 per month for at least 12 full months. If I decided not to join up they were going to charge me $750.71 just to repair our clothes washer. Our cash flow being what it was, and the fact that ALL our appliances and our furnace and A/C unit (we live in Phoenix, AZ) would be “covered” by their warranty plan, we decided to go with the SEARS HOME WARRANTY plan.

Kenmore Elite HE front loaders. The worst machines one earth! Doesn’t clean clothes. Uses so little water that clothes can come out with dry spots. Have to use sanitizer to clean at all. Pods get stuck in dispenser so they have to go directly in machine. Suds randomly pour out of top of machine. Machine must be cleaned constantly to keep from stinking. Clothes never smell clean. But the dryer is even worse. The drum split open. And NO I didn’t wash anything besides clothes!!! There is a hole the size of my fist. Sears says it’s not a manufacturer's default.

Dear Sear Potential Customers, It is very sad to say that it was "no" accident that Sears recently was on the news highlighting their poor "customer service". They, especially are not "senior" citizens friendly, as well. My series of events went from really "bad" to "worst". I was simply trying to purchase a working washer and dryer set.

I've had to call repair services many times over the decades, so I am remiss with one assumption, that the call out/service fee, paid up front, would apply to the service, as that has always been my experience. In short, $99 for the call + $147 for the part and labor-- ergo, I paid $246 for a hose replacement. The tech was nice, but tried to sell me a $70/month warranty, which he's likely obliged to do. He also had to go retrieve the part, which took 2 hours. Were I not working from home, would not have been workable or acceptable. In short, I'll never call Sears again for service. They once had a solid, worthy reputation. Times have changed.

I have literally bought premium appliances from Sears in the last 10 years and they don't know how to treat their loyal customers. Their outsourced Philippines office is a disgrace similar to other complaints. I ordered a dryer online and they auto opt me in for an electric dryer without asking if that's what I wanted. When I try to return it they are throwing policies when it's brand new and I'm willing to pay a difference. Where are the litigation lawyers, count me in for a class action lawsuit! One person says they will help, the next says no. They won't even talk to you to resolve your issue!

My dryer was not drying and my buzzer did not work. 1st repair visit: Technician said it must be the ducts and ordered a new buzzer. 2nd visit: Dryer still not heating, new buzzer installed. 3rd visit: New buzzer not working - I had to wait two weeks for this visit- told the appointment would be later than I could sit for, rescheduled. 4th visit- I have to wait 3 weeks for this visit. We'll see what happens. I am a lifelong Kenmore appliance shopper. Those days have ended, never again. When these appliances die it will be another brand for me.

I have had 3 washers and 3 dryers over the past 8 years from Sears covered with the protection agreement. I have had had them do repairs on multiple occasions. Every time there are issues. It always takes 2 or three visits. The repairman said today while fixing a washer that the dryer was broken but is not covered. Odd since I purchased the agreements and the units at the same time. I called and I was told the dryer is covered but not the washer. She then transferred me to someone who can help straighten this out. Currently I have been on hold for 56 minutes with no one picking up.

Two weeks without a washer because a VERY simple issue (door lock went bad) was "misdiagnosed" by the first idiot technician who said the whole motherboard had to be replaced. It did not. So while I waited for the parts to arrive, had to reschedule because the motherboard was late, finally another tech shows up and lo and behold it was a simple door latch, which the first idiot SHOULD HAVE HAD on his truck. Not for nothing - they HAVE the diagnostic tool in their hands - maybe they just have no clue what on earth they are doing. Thankfully FINALLY have a washer back and more so it was under a protection agreement and I am not paying for this "service." I would NEVER EVER buy from Sears again - all of their financial difficulties are showing BIG TIME!

Call Sears to troubleshoot our washing machine in December 2017. Technician came and immediately made a ridiculous assessment that he could not troubleshoot our washer without looking at the dryer. Our dryer worked fine. These guys make their money per unit. Meaning, there is a $108 charge per unit a technician touches. By making that ridiculous assessment, he would have made $216 instead of $108. We told the guy repeatedly not to touch our dryer.

My 10 month old Kenmore Elite Dryer has intermittently not heated up when drying clothes since it was purchased. At beginning, it didn't happen very often. It got progressively worse and about 1 month ago, I contacted Sears Warranty and they sent out a repair company authorized by Sears. It heated up properly so he could not fix it. He told me to call again if it failed to heat up. It got worse (took 6 hours to get clothes dry enough to hang up to fully dry) so I called Sears Warranty again. They sent the same repair company out a second time and the dryer has a faulty control panel. He told me to not turn it on because it could cause a fire.

My mother purchased a brand new Kenmore Washer from Sears. It broke down while it was still under warranty. I called Sears and they would not come out without a hefty service charge. They wanted me to buy a warranty for $49.00 a month. We paid another company to repair it. Now the machine is not working again. I called Sears because a two year old machine should not keep breaking down. I got transferred three times and then left on hold. I tried to find the manufacturer through the serial number. The number keeps coming up as invalid. I will continue my search because Sears should replace this unit. Kenmore is only a brand name. My family will no longer do business with Sears.

I ordered and paid for a washer and dryer in December 2017. I asked for delivery in mid February. I received automated calls and emails confirming my purchase and delivery. 2 days prior to the delivery date, I received another automated call and email explaining that my delivery was delayed due to a manufacturer delay - no further explanation. This happened twice more with no REAL delivery date in sight. Every time I called, I reached a customer service team in the Philippines and as nice as they all were, they could not tell me anything more than "there is a delay from the manufacturer and we assure you your items will be delivered on ... date."

If I ever need another major appliance, I will purchase it from somewhere other than Sears. Never again do I want the nightmare I recently experienced after purchasing a Kenmore washer from them. On Nov. 21, 2017, I purchased a Kenmore washer online. It was scheduled to be delivered and hooked up December 1st. All I needed to do was to make certain there was enough space for it and that proper clearance and access was available. No installation kit of any sort was offered for purchase. I received notice on November 28th that it would not delivered until December 14th. It was delivered Dec. 14th but was not hooked up. Sears never did hook it up.

Was recommended to check measurements, etc, after I completed my order for ease of installation. Fortunately, my closer observations revealed that my new washer and dryer would not fit. Less than two hours later, I called and wanted to completely cancel the order. The difficult to understand, customer service rep. stated, "I will cancel the order but it may take some time before you see a credit on your card." One month later, the charge for the full amount was on my card and a credit for half the amount. I called their customer service rep, again. Believe it or not, it sounded exactly like the person I talked to before. She said that it would have to be reviewed to see if I would get full credit! Am extremely mad about this. Immediately started a credit card charge dispute.

Got technician to fix my dryer, order part to deliver, convinced me to buy yearly warranty who'd I bought. Received part after 4 days, contact Sears for appointment and scheduled after 4 days (the process from the first call to now 14 days), said technical will be between 1-5 pm. Stayed in house, nobody shows up, no phone call, called sears twice with promise to let technician contact me. No response. Called next day, second appointment in 3 days!!! Very disappointed with service, warranty is not worth it, I will buy ABC warranty, faster, reliable and quick service, never Sears again.

Our dryer was not drying well. We called in November, tech came out, hose from dryer to outside was clogged. I had to pay because this wasn't covered under the warranty. A couple days later hose came off. I called them back a few weeks later and told them of the problem. I waited 10 days, They sent tech to the wrong location. He called and I explained what was wrong and he said that he would just. stop by one day and fix it, no need to call Sears again. He never showed.

It has been three weeks with a broken Kenmore Elite dryer. They came out once 10 days after my initial call, and ordered a part that day, and 8 days after part was order they still can't tell me when part will be shipped from factory or even delivered so they can repair my dryer. 3 weeks with a broken dryer and I received a call from them today saying it could be another 2-4 weeks. Seems like the required product to fix the machine is not available, yet they don't want to replace. HORRIBLE, NEVER I WOULD HAVE EXPECTED SEARS TO NOT BE ABLE TO SERVICE A DRYER WITHIN 3-4 weeks.

Except as a last resort. I was told that I would have to wait 2 months for an actual Sears Technician to come to my home for washer/dryer repair. I got an appointment on my own, within a week. I scheduled repair for washer and dryer. Sears Home Warranty reps sent 1st Appliance Repair person to my home. Paid my deductibles and the repair company never submitted report to Sears Home Warranty. They would not respond to phone calls or emails. They took my money and never came back. SHW made ME wait until repair company had time to provide details. It had already been 10 days! They finally scheduled 2nd Appliance Repair company to come out. It was another several days. Same thing happened! Appliance Repair company never submitted report to SHW. This guy took my deductible too! Now, I'm out the money and no repair for my washer/dryer.

If I could give negative stars, I would. After waiting nearly 2 1/2 months for a motherboard in my washing machine to be replaced. The first part was broken after they left for repair. Then had to wait two more weeks for another one. Then two more weeks for another tech to come out. Then to have the service tech cancel the day of due to an emergency and then was told it would be another two weeks to install the piece. I have never dealt with any company so incompetent in my life and would HiGHLY encourage anyone to not sign up for this service or anything to do with them.

I purchased an Electrolux washer because on the Sears website, it said that the washer had a handwash cycle. When it was delivered, I discovered it did not. When I called to complain and ask that the washer be picked up, we agreed to a $200 credit as that was how much the other washers were that didn't have the handwash cycle and it saved hassle on their side from coming to pick it up. 2 weeks later and still no credit on my credit card. Every time I call they just say it was processed. Liars. When I requested then for them to pick up the washer with a full refund, they tell me there were be a $133 pick up charge.

Got washer and dryer. Told Sears I wanted early am delivery. I got window 11 am to 1 pm. They did not get here til 2 and took 2 hours to install washer. I had to reschedule appointment I had for 3 pm and now have to take another vacation day since Sears does not hire enough people to do the job. The manager I talked to find out where delivery guys were hung up on me and finally called back 15 min later after tech called to say he would be here in 30 min which turned into an hour late of window. It took almost 2 hours to get washer installed and with them giving me such a late finish. I will never use Sears again I hope the manager does not hang up on everyone.

My less than 1 yr old Kenmore washer broke down Jan 6th. A tech came out the following day, ordered the part and said he would be back the 18-19th of the month. I got an email that the part was on back order, that was all I received. I called a few days later to check the status of the part, was told they do not have an estimated date for the part. I called back the following week, and still no update on when the part would be in, it has been almost a month. I have to travel to another town to wash clothes and I have to go every other day (family of 7).

I purchased my Kenmore washer last March and got the master protection agreement to make sure we were covered. The salesman said if it can't be fixed it will be replaced. We called the technician January 6th, not even a year from purchased and they came the very next day. He said they needed a part and had to order it. To this day February 2nd we haven't had any solution. My wife has to go to laundromat every other day for the last 3 weeks. Their option is reimburse $50 dollars to cover the expenses, and keep waiting for the part to arrive. Needless to say this is not working and the claims department is not very helpful either, so if I could give it 0 stars I would.

I purchased a Sears Washing machine Model No. GTW330ASK0WW less than 8 months ago and it has stopped working. It overfills with water and will not agitate. I called Sears warranty repair today and was told that they will not have anyone available to come out until over a week from now! I told them I could not have this machine sitting there with dirty stagnate water for that long and was told there was nothing they could do. They further could not even narrow down a time frame. I was told it would be anywhere from 8am to 5pm and that they "might" call to confirm on the day of the appointment and that I needed to be advised that if we did not answer when they called, they would immediately cancel the service call! The customer service rep was incredibly rude and downright arrogant. This is completely unacceptable service for an appliance that is only 8 months old. This is my first and absolutely LAST Sears product!

We scheduled a repair appointment to have our washer repaired. The first available appointment was a week and a half out. We arranged to take off from work and waited at home for the repairman. Our window for service was 12-5 PM. At 4:30 pm, we received an automated call announcing that we must reschedule the appointment. The earliest appointment available is in another eleven days. It's no wonder Sears is dying a slow death. No apology for the missed appointment, no offer of any assistance or compensation for our inconvenience -- they must be using Time Warner's old playbook on customer service!

I purchased the Kenmore Laundry Center in 2015 from Sears. The first couple of washes the machine was awfully loud on the spinning cycle. Not to mention the clanging noises it made every time it switched gears. I notified Sears customer service who told me this was normal with these Machines. As time went on the noises got louder, again I called Sears customer service. They assured me that this was normal that this is how these machines are now. So as some time had passed and the spin is so loud that I basically have to leave the kitchen which is where this unit is, the dryer starts to make a squeaking noise. I called customer service only to go back and forth with them trying to set a time frame to come out to check what is going on.

The repair request was placed (Day 1). The repair was scheduled without consulting me for 8A to 12P (Day 3), adjusted my schedule and waited for the Tech, when no one showed up called and texted the "855" that informed me about the appointment and found it was NOT working; tried others numbers with the same result. Next day (Day 3) called. Blamed on the weather (!) and scheduled service (Day 4).

I ordered a washer and dryer set online January 12th. I received a confirmation and delivery date of the following Tuesday. I called Sears Tuesday evening as my delivery did not happen. They stated they did not have an order for me. I provided the confirmation number and they did not find it. I called American Express and they confirmed the charge. I put a stop payment on the charge and reorder. This time I received a delivery date of Friday 1:45 pm to 3:45 pm. No delivery. I called at 4 pm and was told the driver came at 2:30 and nobody was home. Not true... We were home.

So it was back in June that I got this washer (Kenmore Elite 5.2 Cu ft top load). It’s a great product but my review is solely about the experience I had with Sears and its employees. I was so mad I’ve just now come to write a review. So first off the ONLY reason I bought from Sears is because they had layaway. I thought at the time it was a great idea. If only I knew what I know now I would have opened a savings account and put the money back and then would have went and purchased from a different store. I started the layaway in April 2017. I made all my payments on time and actually paid more than the payments minimums were. So come May the washer I had on layaway was on sale $150 cheaper than when I put it on layaway.

Sears customer service was not helpful and I was transferred over 7 times each time I called to attempt to arrange a delivery/haul away of my washer and dryer. Once getting my appliances delivered I was extremely frustrated when they were unable to haul away my washer/dryer due to "no room on the truck". I am now left with an old washer and dryer in front of my house and the washing machine was hooked up incorrectly and is leaking all over my laundry room. I have called multiple times to have this corrected but have not received any callbacks.

Your customer service is absolutely horrible. Once you sell a product you could care less what happens. We have had an issue since October with our washer, Ive spent way too much time on hold and missed work waiting on A&E to show up, ridicules they cannot give a timeframe so someone can take a half day off. We are now waiting on our third service call to take place. First tech did not fix the issue and in less than a month the washer flooded our house so now Im having to deal with Sedgwick to get the Servpro bill paid.

I purchased a washer from, Sears. I was given a delivery date that would be four days away. I get a call the day before stating that the delivery truck broke down. OK! I was given another delivery date that was five days away. I get a call the day of the delivery stating, the delivery truck is broke down. Wait a minute!! Then I get a live call from customer service with a rescheduled delivery date. I told Sears that, "I had to change my schedule twice to receive this delivery and you need to put that washer on another truck and get it out to me". That did not happen.

Starting a class action suit against this bogus company! I am already out over $220 dollars and nothing to show for it. I keep being told the parts are on backorder and they do not know when they will be in but when they do is when I will get my washing machine fixed.

I'm so disappointed in Sears Home Warranty. I was so hopeful that this would be a productive experience. A service tech came out on the 29th of December said it was repaired, replaced the wiring harness and left. The next morning I tried the dryer. It ran but never heated inside the dryer. The outside got hot and it started smoking and burning up the wiring harness again. It seems the technician may have treated the symptom rather than the problem. Called for re-service on the 30th was told they couldn't do anything until they got the technicians paperwork, after the holiday. So I called again today, on the 3rd of January and they can't send anybody out for a recall until January 9th.

I have been working on getting my top of the line Kenmore Dryer repaired for 3+ months. After the 3rd visit the tech said it was all done and working. The tech originally said it was the thermostat and the timer. Those parts were replaced and then it did not work. Then it was the PCB controller. This was replaced and now of course it does not work. The tech told my wife that the dryer heat discharge was bent and we had to replace that. Just had 2 new 90 degree bends and a new 4" dryer conduit put in and or course it does not work.

Our washer and dryer died about a week before Christmas so we went to Sears and purchased both based on how soon they could be delivered which was about a week later. The day before delivery scheduled we get a delivery window between 4-6pm. Around 5:45pm we start getting worried because the tracking time they are supposed to arrive keeps changing to later and later. A little after 6pm my husband calls and is put on hold. While waiting on hold we get a notification that our delivery is canceled and we need to go to the website to reschedule.

1st Repairman was pleasant enough, 2nd also, but on first visit to identify problem (washer door lock) he over emphasized appliance protection plan. And waiting 1+ week for simple part inexcusable. Will not use Sears again for repairs - should have simple parts on hand. 2nd experience of this (Sears stove 1st time).

Purchased new stackable washer only online. Agent stated they would deliver and put it in. The item finally gets here a week after I was told, only to be told that they could not input it because it would void the warranty. Sears agents LIE and don't tell you this and I am very upset about this as now we have to go out and find someone to install it. I will NEVER purchase from them again!

Horrible service!! Was told the repairman would be there between 8am and 2pm (because we closed at 2), we paid an employee overtime to wait until 5 and he never showed!! Now we have no washer and are stuck going to the laundromat on Christmas because Sears never bothered to let us know they weren’t coming!!

My washer busted a belt. I was on a time schedule, and could not do the repair myself. When I called Sears appliance repair, a lady in the Philippines convinced me that it would be cheaper to buy the Sears 1-year home warranty for $49.99 plus $80 for the repair. This sounded too good to be true, and I repeatedly asked her if that was all I would have to pay. I even asked her if there would be a periodic charge for the warranty. She assured me, repeatedly, that my total would be $129.99 and that would be it. Guess what? She was LYING! The repair got done (a whole other fiasco) yesterday, I paid the additional $80 for the service visit, and today I received the contract for the warranty plan congratulating me on having to pay $49.99 per month for the next year. I would never, ever, ever, ever, ever, ever, ever agreed to that (it’s not cheaper than a single repair, give me some credit!).

Placed an order online and received confirmation of delivery day and paid additional for removal of old appliance. Received call from local store to pick up my washer, I explained that delivery was confirmed with order. My local store refused to deliver on day scheduled and stated that Sears.com was in India and they do not care. Called Sears.com and explained my local experience and they assured me my washer was set to be delivered directly from the shop at home warehouse. I received delivery confirmation text, phone call and email. No delivery, called customer service over and over and they continued to lie that delivery was on the way. After trying every department I requested to cancel my order, I still have not received any confirmation of this or a refund. Why lie? Why continue to lie? Feels like fraud to me.

The reason why I contacted Sears was to request a repair for my GE washing machine as it was not spinning. The repairman came on time and spend approximately 25 minutes "observing" the washing machine go through a "quick wash" cycle. That is all he did -- "observe." The machine worked while he was there. He said he didn't know why it wasn't working for me, it seems fine. He then charged me over $200 for the visit which I paid by check. As soon as he left, I tried to use the washing machine and it still doesn't spin. So, I just paid $174.41 for nothing. I am in the exact same situation as I was before I called for the repair.

I had a dryer delivered to go on top of the 41203 washer we had purchased about 3 weeks prior. The dryer sticks out about an inch over the washer. I specified exactly which model washer I had purchased when I bought the dryer so either, 1) I was sold the wrong stack kit, 2) The delivery guys installed the stack kit incorrectly, or 3) the design is dumb and needs work. Whichever is the case it's pretty distressing to spend $2,500 on a washer/dryer combo and not have them line up correctly.

Kenmore washing machine model 110.26002011 - I have always had excellent experience with Kenmore products so when my washer and dryer went out after 17 years I bought new pair. Yesterday after 5 years of ownership my wife tells me sensing light won't go off and the whole drum has dropped. She is not a complainer. When I told her I would fix it she said it was the worst washing machine ever had. Leaves clothes dirty and that her daughter and aunt had already gotten rid of theirs. You're selling a clothes washing machine that doesn't clean clothes. I am 65 and my wife is 60. We are retired. I'm sure I am wasting my time here. Prove me wrong.

We bought this Kenmore 41262 4.5 cu. ft. Front-Load Washer back in July 2017. Used it for about 3 months, it started to make loud banging noise and it walks! Sears sent a technician on November to diagnose the issue. But this technician said nothing is wrong with the washer! He tested with 5 towels and a baby blanket. During the diagnostic, it made a abnormal sound when spinning, but he said that's normal. Also, we usually don't wash our clothes with only 6 items, unless they designed this washer to wash clothes every other day.

On October 27 we initiated a repair of a washing machine and were told that the parts would arrive in "3 to 4 work days." By December 8, we had called several times to find out what happened with our delivery. Each time we were given a new delivery date. On one occasion they even told us that the parts had been shipped four days previous to our call. On December 8, they again gave us a new delivery date, yet again with no explanation of why it kept getting postponed nor of why they never notified us that the parts were not being shipped on schedule.

I had someone from the Sears Appliance Center come to my home for what was suppose to be a routine maintenance check of my washer and dryer. The guy was unprofessional asking me questions about how much my home cost. He proceeded to take the washing machine apart and said that my washing machine had a very bad problem that would cost about $200.00 or more but couldn't charge me because of the special that I signed up for with Sears. He put the washer back together and when I went to do laundry there was water coming from the bottom of the machine.

I switched to Sears home warranty thinking with the name *Sears* behind it, it would mean something. I could not have been more wrong! My dryer went out in late September 2017, called the warranty company and could not get an appointment for three weeks, ok fine. Technician came out. Problem was supposedly diagnosed, parts ordered, parts came. Date came for technician to come out and appointment was canceled until 21/2 weeks later. Technician arrives and one part is broken... Part is supposedly reordered which it was not. Finally 27 November 2017 a new technician shows up and dryer is DONE, UNFIXABLE! It is now 4 December 2017 and still no word from authorization department on when I will receive a new dryer. No one will connect me with anyone from Cross Country the third party vendor... So here I sit three months and no dryer and still paying my premiums! DO NOT USE THIS COMPANY AT ALL! It's a ripoff!

I purchased a top of the line Kenmore Elite Steam Dryer. At 30 days the computer panel board went out and Sears had to replace it. Took 3 trips to get everything to fix it. I called and complained I had to consistently turn the breaker off and on to get the dryer to work -- never had to this before they replaced the panel or with my old dyer. Then it went out again 12 months later; now it has gone out again another 9 months later. 3 years $800 dryer; Sears charges were almost $300 the first time (it was under warranty so I did not have to pay) last time it cost me $248 and now I guess I will just trash it. Unbelievable to spend over a $1000 for a dryer that lasted 3 years. I will never buy another Sears appliance because I always have problems with them...

I purchased A Kenmore Electric Dryer from Sears and 7 days later the motor in the dryer goes out. How is that I purchased a brand new item and a week later it no longer works. If that's the case, I could have saved my money and purchased a used one. Now that I'm asking for my money back, I can't because it's beyond 30 days. You may be wondering why I waited so long to reach out to them. Me thinking, there's no way something could be wrong with the brand new dryer I just bought, so I harassed my apartment complex to fix it which they are behind on repairs.

Sears has poor customer service. They read from a script and cant relate or help customers. I have a new Kenmore washer that is less than a year old. Repairman has tried to fix it 3 times and it still isn't working. It has been 3 weeks now worth of laundry. I have taken off work 3 times to wait for someone to come. I have been put on hold two separate times for over an hour. I am currently on hold again and I've been waiting for an hour and a half. I will never order an appliance from Sears again.

We have a Sears Kenmore Series 500 Model 25102 Low Water washer. It is Terrible. There are no settings for water level and as a result it doesn't even use enough water to get the clothes completely wet. There is is no agitator so the washer just sprinkles some water and then whirls them around. Even after two rinses the clothes come out with dry areas! How can this happen after two supposed rinses? Don't buy this piece of junk no matter what the price.

My dryer started giving out a smell. I called Sears to come and check it out. They came in, looked for the problem and made an appointment to come back. They came back and changed a couple of parts. However, the smell the dryer was throwing out was still there and it got worse. So bad it would make your eyes tear. We called again for them to come back. They did and said the motor needs to be changed so, he put in an order for the motor and told us to call as soon as the motor came back. Two days later the motor came in. We called made an appointment. The next day they were supposed to come in and we get a call "appointment has been cancelled" without an excuse and at the last minute after waiting all day long.

I had an appointment and no one called to tell me that the repairman wasn't coming after I waited the entire day. Then I find out they re-scheduled the appointment and didn't notify me that they had. I called the service man and he said he couldn't come out the day they rescheduled me as they had him going out of town for service. This is one sorry company and I don't think they will be in service for long. I will NEVER buy from Sears again.

I bought a Maytag washer from Sears Hometown Store in Newport, Oregon. I purchased the Service Contract at the time I bought the washer. I hated this machine from the beginning. These new washing machines do not use enough water, and they have a LOCK. I have NEVER needed to lock my washer. I got upset and cut the damn plastic tab off that locks the machine, thereby making it so the machine would not work at all. The Service Tech, JEREMY, is a conceited jerk. He laughed at me, and told me cutting off the lock tab would invalidate the warranty. Why would I even need a warranty on such a piece of JUNK!

It’s unfortunate that I would have to write such review. Since October 5, I have tried effortlessly to get my new washer repaired. I have been without my washer for nearly a month no assistance in sight. I purchased my Kenmore Elite Washer on July 4, 2017. 1 week later Sears came out to replace because the machine destroyed clothing. I guess because I was in the 30 day window, they moved quickly. On October 5, 2017, I made an appointment to have Sears to come out, because washer was not working. F Codes consistently flashing on the console. Machine wouldn't start. Machine wouldn't lock. The first available appointment given to me was October 25, 2017.

It's amazing Sears is still in business. My story is similar to numerous others here. I purchased a high-end washing machine 11 months ago and it broke last month. Still under warranty, and a Sears brand, I contacted them for service. Again, it's been a month. In that time, their repairman diagnosed the machine and ordered a part, which was on back-order and took nearly a month to arrive. When it did arrive, (and after a no-show from the repairman the first time) it turned out to be the wrong part. So they are ordering another one and told us we will get an UPDATE in the status of the part on two weeks!

I purchased a washer and dryer from Sears and the dryer control dial caught on fire. I called Sears repair and was told that it would be two weeks before a repairman could go to my home & make the repair. It takes two hours each way for me to drive to home where the dryer is located. Two weeks later I drove the night before and spent the night so I could make the 8am-12pm window. I called twice the day before to describe what had failed to ensure the repairman would bring the necessary parts. The repairman arrived without the parts and said they would have to be ordered, sent to my home and he could not return for two weeks. I then paid $586.83 for the repair.

On November 5, 2016 my husband and I purchased the Kenmore Elite energy efficient washer and dryer for $2013.98 from Sears in Waldorf, MD. The machine was delivered on November 8, 2016. In December 2016 I noticed an odor coming from the washer machine, and to alleviate the smell I would use Tide washing machine cleaner, which somewhat helped with the odor. Around February I began to notice the machine was putting laundry detergent spots on my dark colored clothes. I reached out to Sears for them to address the odor coming from the machine, and my latest problem the detergent spots the machine was putting on my clothes.

Kenmore Washer Top Load 500/600 - This machine will not clean your clothes and will tear them apart. Sears will not replace the machine because it was designed this way and cannot be repaired. Three repair techs were sent over and all said the same thing. It is a terrible machine and they receive calls at least once a week for this model. One tech even suggested to take our sheets and bulky items to a laundromat, only fill the machine with a maximum of two pairs of jeans and a couple of t-shirts and always use the bulky item cycle, deep fill, two rinse for every load we do. Shame on Sears for not recalling this washer. Shame on Sears for not putting their customers first and instead, creating a horrible and expensive situation for two of their ex customers. Never again will we purchase anything from Sears.

I purchased a Maytag Washer in March 2017. Last week (October 5th) I noticed the washing machine was not rinsing properly and a lot of water was left in the machine. I also noticed that a 1 hour wash was taking two hours and a 36 minute rapid wash was taking an hour. I called Sears on Friday, October 6th and was told I would a repairman come out on Friday, October 13th and that I would get an email confirmation. I never got the confirmation so I called Sears back on Monday, October 9th and was told that my appointment was for Friday October 20th. I told them I can't wait that long for my washing machine to be repaired, I have a disabled husband at home and for me to leave the house for 3-4 hours to go to a laundry mat was not going to work out. I was then told they could put me on a wait list in case anyone cancels. Needless to say, I was not happy.

Washer not fixed after 3 tries. Our service technician was great, however... When technician arrived he ordered a part (the drum) and rescheduled to arrive 3 weeks later to do replacement. My washer had a cracked drum and poured out onto the floor with use. The drum arrived with the packaging torn on the outside, but we were unable to view any physical damage without completely unpacking item.

Sears has got to be the worst, Sears has the most ignorant, incompetent service that I have ever talk to. We have a washer that has needed a series of repairs. When the service man DOES arrive they don't even look at the washer. Not only it is the washer and need of a new water pump. The spinner had messed up and broke the soap dispenser and it created a whole which created rust. AND Sears will cover or change the rusted area.

After 3 technician visits the leak in my whirlpool washing machine was resolved. My rating has more to do with the customer service experience when calling sears home services. The agents you speak with read scripts, do not listen to the customer, and are very difficult to hear and understand due to what sounds like bad connections, ineffective headphones and thick accents, which I assume "customer service" is outsourced to a very cheap offshore outfit. I learned that after posting the complaint on "my sears" which is the online sears community, a competent person would call me back the next day and arrange service. I learned this because I had to make several calls after the first 2 techs did not fix the problem. It's ridiculously frustrating that to speak with a competent individual you have to go through this convoluted process but when trying to obtain service on a leaking washing machine, through an extended service warranty, you eventually learn the system. In the big picture my machine was repaired within 10 days. It's just sad that a person has to endure such incompetence in communicating with very poorly trained /completely ineffective agents. Again I am referring to the ones who address calls when you call sears home service, the higher level people who call you back after posting your complaint were very good. Unfortunately the ones who answer the phone can't get you to them.

CONSUMER BEWARE... we purchased the Kenmore Elite washer/dryer appliance and warranty. We called for free maintenance check and mentioned that dryer kept shutting off before clothes were dry. Tech ordered a new harness for dryer. Tech came to install harness when it was mailed to our home. Hurriedly replaced all parts and left without checking that dryer was working properly. I checked dryer and nothing worked. Service Tech was very rude and made rude comments. Left msg for supervisor to call so I could complain and no return call. Called for service. Tech found that parts had been replaced backwards (by previous Tech). Broke front control panel when putting parts together. He said he would order replacement part.

Sears is THE WORST and this review has been created to Help you! Sears agent was to come to my home for repairs - waited three weeks for parts - two more weeks for appt. He called to say he was 2 hours late because he was 2 hours away. He did not know why he was scheduled in North Carolina when I live in VB. I called the home office to see if someone could come sooner - I took the day off of work as it was... Said not until three weeks from today (so a total of 8 weeks!).

Sears sent me a faulty dryer after washer, dryer, 1500.00 cash purchase. When I originally shopped at their Glendale California store, I emphasized my need for quick delivery and replacing my current machines. I informed them that I ran a facility that disabled and incontinent people resided in and the importance of a speedy delivery was my first priority. Soon I realized, due to lack of stock, that I was limited to the purchase I made. My machines arrived on 9/29/17. After using the 4 days, I noticed a strong smell of gas. I called Sears. They advised me to call gas company as their technicians could not come out for a week. I called outside services, and paid for that, only to be advised that the dryer itself had a gas leak! I called Sears and asked them to remove it from my home. They did, within 24 hours but were not able to deliver a replacement as one was on back order until 9/15 2 weeks later!!

Purchased Kenmore washer and dryer from Sears but when I had a problem there was literally no way to get through to anyone with any knowledge of their products. After two hour on the phone my only option was to schedule a $99 appointment to send a repair person out to evaluate my issue. I just needed some information regarding the washer drain hose leaking and in the end I went down to the hardware store, got the advice I was seeking and fixed the problem myself. Dealing with Sears Service is about a pleasant as dealing with the IRS. Never Again!!!

My husband contacted Sears about our washer which was making a strange beeping sound every few wash loads. When the technician showed up, he asked my husband to run a cycle in the washing machine so he could diagnose the problem. My husband ran a single load and the machine didn't make the strange noise. The technician then gave my husband a list of part that he should buy to fix the machine and quoted him a cost to fix the machine according to his company, totaling over $600. He also told my husband to purchase the following parts, on his own, and then call the technician on the weekend to install the new parts for a discounted rate of about $400. He did all this without actually touching the machine or hearing anything wrong with the machine during the sample load. We were charged $105 for his to show up at our house.

Bought a washer and dryer 5 months ago. Dryer quit working on sensor drying. Then washer would only put about 1/2 inch water for a regular load. Service man came out. I was told the dryer would never work on sensor dry and he couldn't do anything about that. The washer had an error code in the computer which he fixed. The washer worked fine for about a week, then started doing the same thing again. The same repair man came out. This time I was told there was nothing wrong with the washer and I had wash very small loads with the bulky setting. This was a lie since it worked before. So I called to request another service man. Was then told I would be charged for a service call. I still have a washer that doesn't work, and a dryer that's questionable.

I'm so mad at Sears right now. I have been having problems with my washer for over a month now, trying to fix it myself. Have replaced 3 parts ($100 worth) then called a tech in. Last Thursday he came and diagnosed the problem at a $89.00 fee. It was the control panel. To have him fix it would cost me over $300 dollars. $126 labor fee, $94 part fee. So we declined the repair - paid the diagnostic fee and ordered the part ourselves. I put the part in this morning and of course did not fix the problem. I called Sears this morning and was told by the call rep. that it would not cost me anything to have another tech come out unless he did repairs. I set up the appt. I go to look at my email and noted a fee attached to my appt. I call Sears back and am told that the other rep. was wrong that it is going to cost me money again. $79.00.

I agree with previous comments. Sears Service Department is slow to respond to requests. I even got sold a Home Warranty after the tech told me this would help. What a scam! They subcontract out the work to other repair entities, then require "approval" after a diagnosis. Twice they have refused to pay for parts - and this is on work they've already done. When I complained, they tried to "up sell" me to a "more complete" policy. I am in the market for a washer-dryer, but would NEVER EVER buy it from Sears. They are either total incompetents or a bunch of crooks, you decide. Better yet, just stay away from them and you'll never be faced with the choice.

I brought washer and dryer washer. As two service tech came to home, one call Sears from my home and told Sears it had to be replace. Sears said yes to the tech, also when I call they said it had to be replace, ask for a new model # for a new one. I gave it to them, they said 5 business days to call them. Ack. When I did they said "no, nothing was wrong with washer". I am going to the court house and file a claim to take Sears to court. I'll never. Buy again from Sears

I ordered a washing machine online. Stated that it was in stock and would be delivered the next morning. Looking at the invoice I was charged for delivery when it said it was free. That made me mad immediately. Got a call later that night that it would be delivered between 8:30 and 10:30'am. Well, noon came and no word. Called customer service (think it must have been in India) was told that my washer would absolutely be delivered that day. At 5:00... called customer service again and put on hold, then told it had to be rescheduled and the soonest would be 5 days out!!! I asked why and he didn't know. Had a very hard time understanding him. Hung up and cooled down a little bit. Called again and cancelled the whole damn deal!!! They offered me $50! if I didn't cancel. REALLY??? I told her that it must be cancelled and not to charge my credit card. Then contacted the credit card company.

I purchased a Kenmore Washer and Dryer from Sears. Originally, my delivery was scheduled for Friday between 545p and 745p. At 8p, after no delivery, I checked the delivery tracker which had my delivery moved to 11p. They show up at 1045. I was annoyed, but not a big deal. After a few days, it seemed that my clothes were never dry when taken out of the dryer. I started to worry that my dryer wasn't working. Nope. After attaching the exhaust hose, they jammed the dryer back against the wall. Not only did it flatten the hose against the wall, but it destroyed my external vent, stripped the screws and pushed it out of the back of my house.

I purchased a washer/dryer that per Sears was to be delivered on 7-29-2017 between 0830-1030. The driver said he couldn't find the address though I plugged it in on my phone and was taken right to the front door. He decided not to deliver and that was it. Customer service was nonexistent despite many tries so I was forced to reschedule and then when I called they said I had rescheduled so too bad. Seriously??? What exactly is "customer service". I will not buy from Sears again ever.

My 4 year old washing machine broke for the second time. Last year it required that the "motherboard" computer system be replaced. Now less than a year later the machine broke again. First it took 7 days to get someone to come look at the machine. He was unable to do anything but ordered a new "motherboard" and a new motor. It took 10 days for the parts to arrive and 12 days to have a repairman come fix the machine. He came and said that the previous repairman ordered the incorrect parts and he would reorder them.

I purchased a Samsung washer and dryer 2 1/2 years ago at Sears. I paid $1900 for this "state of the art" system. The dryer suddenly stopped heating 0n 7/11/17. I contacted Sears to service. I paid $257 to have it repaired, on 7/13/17. Only to find out it was extremely hot and the system kept shutting off and giving an error code of HE, suggestive of a heating error. I had Sears service a 2nd time, on 7/18/2017. They said it was fixed, by replacing the thermometer. Again, the dryer would not heat to dry. I made a 3rd appt, my window was between 1p-5p, on 7/21/2017. I had someone wait at my house the entire afternoon. I never received a call from the technician nor had the person waiting at my home, as with previous times. At almost 5p, I decided to contact Sears. I was then told, that the technician had been delayed and my new window was 4:30p to 6:30p. I was assured that the service tech was on his way.

My Kenmore washing machine and dryer, from Sears, broke in APRIL. I called Sears to come fix it and they told me I would be better off buying the contract and having one of their service techs fix the machine. I bought the contract and was told they could fix anything. The first visit, the man came to fix the dryer. He was here for about 2 hours and left. The dryer did not work 3 hours after he left, so I called again to have the man come back.

I got off a 12 month CONUS deployment with the US Army on May 29th. During the deployment I was able to buy a new manufacture home, it needed a washer and dryer. June 1st I was ordered to attend a month long military training mission, but because of the gracefulness of my Commander, I was able to secure a late start so I could get things at home situated before beginning the mission. Around June 6th, my girlfriend had to order the washer and dryer using my credit card information because I could not do it in time. A few days later she received an email stating that the payment did not go through because I was not present... Really? For an online purchase? Fine. She used her credit card and I wired her the money, while I was in the field.

I purchased a washer and dryer from Sears. All went well for the first year then as soon as the warranty was expired the washer broke down. I was forced to buy a maintenance agreement that will cover all parts and labor for the washer. They fixed the problems but soon after it broke down again. They came back on three different occasions and demanded us to do thing before they can fix it. For example, take machine down from dryer because they couldn't work on it otherwise. The repairman left because he couldn't wait until we brought down machine. We had to wait another couple of weeks before another repairman showed up. This repair guy ordered a part and told us we have to take hose off the machine in order for him to replace part. Weeks passed again until the repair guy came back. This time he changed the part but said he could not test the machine since the water hoses were disconnected.

Unfortunately I have to give them a star. I ordered a new washer and dryer from Sears. The delivery date was Wednesday. I wasn't able to be there for delivery so I had a buddy rearrange his work schedule so he could be there for delivery. I paid him for his time. Well sears didn't call me until after they were supposed to be there to tell me the warehouse didn't have the appliances and would have to rescheduled for Friday... which you know ** happens and it's only two more days so I was cool with it, but anyway I had to call off so I could be there for the delivery on Friday.

Apparently front loaders are notorious for mold and it's known even by Sears. I however expect to buy product that is not known to be faulty. I have had this odor on my families (including my 1 yr old) clothing. We have ran vinegar, bleach and washing machine cleaners several times to get rid of the odor. Come to find out its mold. Growing in the rubber gasket. I physically scrubbed the gasket and it won’t come out because it is IN the gasket. It's gross and unsanitary!!! I called Sears and was offered no help after being passed along to 3 separate people! The last one spoke to me like I was his child and wanted to hear nothing I had to say! I am so frustrated by the "customer service" I received and I think SEARS SHOULD BE ASHAMED OF THEIR SELVES when it involves the health of people especially children???

Purchased a Samsung washer and dryer in May 2017 from the Sears in Hyannis, MA. Salesperson was motivated to make a sale and did a great job at that. We had the washer and dryer delivered shortly after. It's been less than 2 months and have had to call for repairs on the dryer 3 different times. The shuffle was horrible. We called the Sears service department as we had already lost 2 days in wages waiting for the repairmen. We have damaged clothing as a result of the wait for a repairmen. We got hung up on by everyone as they weren't able to find a supervisor.

So my washer stopped spinning, figured must be a coupler. Call Sears, guy comes out, on time actually, looks at the washer for approximately 30 seconds and tells me all this bs about gear casing going out and what not. I asked him if he checked the coupler, that man had the audacity to look me in the eye and tell me yes! I almost lost it on him but kept my cool. This man never even bent over, I was with him the entire time. To check the coupler in a washer, you have to get underneath it. Well long story short, A-1 Marks came out, a local company here in Indiana, spent about 20 minutes with my washer, replacing the coupler, and now it's spinning like new. Btw, Sears’ guy said it would be roughly a thousand bucks to get my washer working, I just spent less than 160 bucks and it's working like new. Sears is AWFUL, everything OVERPRICED, customer service is WHACK, and worst of all they're DISHONEST. NEVER USE SEARS, YOU HAVE A TRASH CAN THAT COULD USE YOUR MONEY MORE THAN SEARS COULD.

Delivery driver shows up by his self. Unhooks washer and dryer in basement. Puts new washer and dryer in garage. Says he will return when his helper shows up for work. Does not return. When contacting customer service they say they can send someone out in 3-4 days to finish delivery/set up. Wow unbelievable poor service.

Sears is all about bait and switch and dishonesty. All of the employees are trained to tell a customer anything to get you off the phone and not service their products. I purchased a Master Service Agreement (bait) which is as useless as the paper it is written on. I am placed on the low priority repair list (switch) because they already have my money for the service agreement! Sears is going out of business because of their extremely poor service model and cheap products.

I ordered a pressure washer on 7/4/17 online but nowhere in my order did it indicate that my item would not be ready for 2 weeks. I found that out when I received my confirmation email. On 7/5/17 I called the customer service number on my confirmation email to cancel my order. Irwin did not speak English well or understand it well either which made it difficult and frustrating to get my point across. Unfortunately Irwin was not able to help me and informed me that he escalated my request for cancellation and I would receive cancellation confirmation email in 24-48 hours then in another 24-48 hours confirmation of my refund. Well 5 days later I receive an email about my cancellation telling me to call the store that I was supposed to pick the item up at to cancel at the number they provided, which was the wrong number. After I located the correct number the local associate was very helpful but I will never order from Sears online again!

Washer will no work as said, Will not clean clothes, Will not get all clothes wet, Has ruined almost everything we own. I will never buy from Sears again. We have bought lots and lots of things from Sears over the last 50 years. I am done. We bought a washer and have called 3 times to have it returned or fixed. IT WILL NOT CLEAN THE CLOTHES. I WANT MY MONEY BACK.

I purchased a Kenmore Elite washer in November. Started having problems approx. 6 weeks ago. A technician came, tried to fix it but problems not solved. Called Sears Maintenance and the technician said he needed to order a part. Two appointments later and a no-show both times with the scheduling time being changed throughout the day for both appointments and still no show. The last appointment was for July 6 and the last scheduling time was 5:45 to 7:45 with different windows for showing up changing throughout the day. The Technician arrival window has been 8:00am to 5:00pm. Husband missed at least 3 (three) days work and still no show from technician. Sears sent out a new schedule date at 6:14 pm today, July 6, with no explanation for technician not showing. The new appointment is scheduled for Monday, July 10, 2017.

How many Chinese decoy products have you purchased recently that just don't work from day one. I call them "decoy products" because they are designed to encourage you to buy them because they look like the real thing. But they don't behave like the real thing. Indeed they simply don't work at all. Recently I purchased a Whirlpool, model number HTW200ASK1WW, washing machine from Sears on the Sears card. Well forgive me because it sure looked like a washing machine. Unfortunately my purchase turned out to be a Chinese decoy product designed to impersonate the traditional washing machine of yesteryear and steal my money. Not an exaggeration, I'm an electronics Engineer who once designed Pentiums: from day one it never worked.

I have service contract for my Kenmore washer and dryer. My washer needed a major repair that I have to wait one month to get it done. During repair, technician moved the washer, and remove power plug of dryer. After the repair, the service technician forget to insert my dryer power plug into the outlet. They left big damaged washer tumbler in front of my garage without removing them. I am not able to insert power plug back into outlet unless I can move the washer on the side. The washer is too heavy to move. I called the same day to Sears at 530 pm to request technician to come back but they cannot. The next day, I called Sears escalation dept to ask for a technician to come today to help me move the washer and plugging the power outlet. They cannot do so. It is just terrible service and professionalism.

I recently bought a washer and dryer. After 31 days of having the washer it does not work anymore and they refused to exchange the product for me. Their customer relations team for their corporate office does not have any idea of what they are doing. You always get the run around. Do not buy anything from Sears. If you have a problem they will not help no matter what. I made a 2000 dollars investment with the wrong corporation. I will never buy anything from Sears again. Very poor customer service with the online team.