Sears Washers & Dryers Reviews

After doing a *lot* of due diligence, including mining consumeraffaris.com for reviews and evaluations, I decided to go ahead and get a Kenmore 6.5 cu ft top-loading washer. Unfortunately, Kenmore is available only through Sears and KMart, and the closest KMart couldn't supply the model I wanted. So, despite the terrible reviews for Sears, I bit the bullet and drove 83 miles to the closest Sears, where I was most pleasantly surprised by the competence and professionalism of our salesman. They had the washer in stock, and we bought one (June 15, 2017) for delivery on Monday, June 26.

It is no surprise that Sears is going out of business. I waited two weeks for a scheduled repair. Then after I assumed the technician knew what he was doing, my Bosch dryer still does not work. He replaced the thermostat. Currently the dryer runs, but now there is no heat, on each and every setting. Called for them to do repeat service call, and even though this is due to prior service, of two days ago, I have to wait another two weeks for a return service call!! Never again!!! And the customer service rep giggled and thought it was funny!

May 11, 2017. I ordered a new Kenmore washer/dryer combo from SEARS online. I wait all day on the designated day of delivery and no one comes. I call SEARS the next day and they apologize and set up another day. May 13, 2017. SEARS delivers washer and dryer and installs them (stacked). For the next couple of weeks, the dryer rattles a bit on top of the washer. I wait, seeing if the stacking hookup "settles in" and stops being noisy. It only gets worse and the rattle increases. I call SEARS and they agree to send out two delivery guys to check out the setup.

Today I took the afternoon off of work to be home for two separate Sears service people. One for dryer repair, one for washer maintenance. Yup that's how they do it. Both were supposed to arrive sometime between 1pm and 4pm. 4:15 rolls around... still waiting. No one came, no one called. I called and the router was contacted. They said they would need to reschedule. No viable explanation offered. Ugh!!! What a terrible way to run a business. Why bother buying protection agreements? Totally disappointed and disgusted. I'm done with Sears.

My washing machine broke down after a year. Took 2 weeks for part to come in and now I have to wait another 2 weeks for another part because they don't carry parts. Now how dumb is that. When I called to complain I was given a bunch of crap. Never ever buy anything from Sears again. Thanks a lot Sears. You no good S.O.B's.

Bought a warranty for my washer. When it stopped working, had to wait a week for a repairman who then had to order parts which took two weeks to come, then another week for the repairman. Dispatchers read apologies off an index card, "We are sorry for your inconvenience. This must be very frustrating." Then issue some useless point credit on your Sears card as if you would ever purchase from Sears again.

I needed the control board on my washer repaired, so I scheduled an appointment online with Sears Home Services. The technician came on May 17, and he made his diagnosis. I live on a college campus, and I am just a renter, so I don't own the place or the washer where I live. The owners would reimburse for whatever repairs needed so I agreed to go ahead with part order and have it installed on a later day. Well I leave for China June 7, and the same day after my appointment I found out I wouldn't get reimbursed in time enough before I leave. The repair is also very expensive and it would be cheaper to just get a new washer anyway.

I purchased a washer and dryer set from Sears with the warranty and have been waiting over two months to have my washer fixed! Each time the tech calls and reschedules the day of service! Not to mention I had to take off of work on those days that they was suppose to come out! Sears is by far the worse company I have ever dealt with. Good thing that most of them are closing because they are terrible! Oh yeah they did try to offer me a $50.00 check but that's nothing in comparison to what I missed from taking off from work waiting on them, who decided to reschedule the day of!

Kenmore top load washer - model number 11027132410. Simply stated - washer does not clean clothing. I called customer service before the 30 day return was up - each time they told me that I needed to try using different features on the machine. Of course, they didn't tell me that my calls were not being registered as complaints and beyond 30 days they would not refund my money. They used stall tactics to get my purchase beyond the 30 days. I had it serviced twice within 3 months of purchase but was told it was functioning as well as it would. It does not agitate, does not use enough water; the top layer of clothing does not even get wet. I use auto fill every time and it still does not cover the top layer of clothing. I also add extra wash time by selecting heavily soiled. Normal stains do not come out, but I can re wash them in my old washer and they come right out. So much for water conservation.

A salesman at Sears asked me if I wanted a discount for opening a Sears card. I said yes, and when it turned out he was opening a MasterCard account, not a Sears card. Canceling a MasterCard hurts one's credit rating. I caught it in time, and just opened a Sears card. When buying a washing machine, I asked if the installation and haul away included removing the drainage pan under my current machine. HE INSISTED THAT THERE WOULD BE NO PROBLEM REMOVING THE DRAINAGE PAN, even after I told him several times that I thought it was attached to the floor.

Beware the appliances! We bought a dryer they told us was a floor model. No delivery available on floor models so I had to drive back to Los Banos, get my truck and pick it up myself. Got the dryer home and it didn't work. I called Sears and they told me the customer buys open box items at their own risk. What? If I bought something at the flea market I would expect it to work! Anyway, we checked the lint filter and discovered it had been used and returned. Sears put it back out on the floor and sold it, to us, in a non working condition. I had to take it back to Sears where the store manager told me "sorry". There was no effort to compensate me for my time or gas. No recognition that they lied to us. Sears should be ashamed!

Purchase a washer and dryer over a year ago. Washer doesn't clean clothes and everything is in a bundle after rinse and spend. When I wash sheets. All the towels is in a big round bundle inside the sheets. # 25132. I will never buy another Sears Kenmore washer. The water level is too low.

Absolutely worst experience ever with purchasing appliances. Was planning a move on March 9th. Purchased a washer and dryer on February 6th. Delivery date was March 10th. Enough time? Not. I was notified on March 9th that my dryer was not available. Therefore, they rescheduled me for March 25th. Delivery arrives on March 10th. My washer only. I called Sears. They had no idea that the washer was delivered. They told me my dryer would arrive on the 25th. It did, but the delivery personnel who came on the 10th, didn't check my connections. They were unable to install it. My dryer remained in my entrance way for a week. I couldn't use my washer, because it was supposed to plug into my dryer. So, I'm taking my laundry out. They came again on March 30th. They installed my washer and dryer. The washer works. The dryer doesn't. It won't dry clothes and shuts off every 2 minutes.

I purchased washer and dryer on MAR. 5. Finally I received them until 29th March. In the meantime I called Sears service at least 50 times to ask them when I can get my washer and dryer. When I received the washer and dryer I found them did not have power cord. I called Sears and spoke with one of manager. His name is MIKE. He is so rude. He blame all the things are my responsible because I choose the floor model, even the machine have big problems without used. Just simply told me NOT RETURN with terrible attitude!!! What's the service of SEARS. What's the manager! Really shame on SEARS is the way Sears treating customers! No wonder SEARS collapse one by one! Pls do go to Sears anymore, they will let you down!

Purchased a washer and dryer from Sears last May. Washer quit working last Friday and I called Sears for a warranty repair. The earliest they could offer me a repair time was one week out. This is totally unacceptable. They have also sent their call center work apparently overseas. What happened to the tried and true Sears corporation that we grew up depending on for great products and service? If I needed to purchase another washer and dryer today, I would look elsewhere.

Bought Maytag Bravos series washer from Sears. Water level never rose above an inch even when I designated "Deep Wash" category. Called Sears and they delivered another machine which did the same thing. Trying to resolve this issue via automated phone lines was taxing to say the least. Worst shopping experience ever. After decades of building a reputation for excellence Maytag has fallen into the abyss. Sears is not doing much better with their disconnections and little follow up. I could not speak to a tech. You can schedule a repair day without a timeframe until the night before. They would refer you to Maytag even though they are responsible the first 30 days. They stated they will refund me after 2 weeks of disappointments. I contacted my credit card company to contest payment as back up. I am too suspect of Sears at this point.

One minute I'm told I can have a narrowed down time slot that fits my work schedule needs, as well as the technician I want (as long as I have his ID number), then the next time I need a repair I'm told I can't get a time slot or the technician I want. All times are the same unreasonable time slot. From 8 a.m. to 5 p.m. That is a 9 hour arrival window!!! Who does that?!? Do they think people don't have jobs they have to go to?!? I gave a window of 6 hours still. I requested from 11 a.m. to 5 p.m. and was told no!!! I paid for this busted washer that I've had to have repaired 5 times in a year!!! And seemingly I paid for this piece of garbage so Sears can have control my life!!! Mark my words... I WILL NEVER... NEVER... NEVER... EVER buy another thing from Sears. Here's hoping I can sue them and get my money back!!!

Our new Whirlpool washing machine WFW75HEFW0 broke. We were advised it would take two weeks for service. When we complained to Sears appointment was scheduled in 10 days. Needed to allow 8 hour service window. Day before appointment, garbled voice mail is indicating appointment was being cancelled. Call back rescheduled for late afternoon on I it'll appointment day. No show cancellation. Now rescheduled for 8 more days. All while we need to drive to laundromat and incur substantial monetary costs as well as substantial time loss. I'm waiting to see what happens next but I've been a 40 year buyer of Sears appliances and do not plan to be a customer.

My husband and I have purchase MANY home appliances. We happened to be close to a Sears store on President's Day weekend so we went and took a look around. We found a washer and dryer that we liked and purchased. We were told that we had earned points to purchase in store or online. Those points were nearly IMPOSSIBLE to use! Anyways, we were preparing to move (in state) and set up the shipment. When our "professional service team" arrived, they got in a hurry and broke our brand new dryer! Ok, fine, but the reschedule was set for an ENTIRE WEEK LATER! Actually, it was originally 3 days but then I got an email saying "Sorry for the inconvenience... blah... FRIDAY (a week later)." All efforts to talk to customer service resulted in nothing but lies and deception. Seriously, we are really good people and smart consumers and Sears took us for the worst ride. Save your money and go with someone else!!!

We purchased a new Kenmore washing machine from Sears in February 2016. We later determined that is was actually an used machine. We found a service record in the owner's manual. In November our washer broke. After 6 weeks, etc service visits and 6 parts, they reassemble our washer. We did maybe two loads and our washer began to sound like it was ready for lift off. We then called Sears again, another service visit, 4 more parts ordered!! The day our parts were all delivered, our washer completely broke again. Now waiting on device technician to arrive to look at it again. They refuse to replace my washer. This will make 10 new parts ordered and probably more now that my washer is completely now working. Just replace my washer with a new one.

Was sold a lemon washing machine. I have kids and animals... The machine does not clean our clothes. When I called to see if they could do something to help me, they hid behind their "policy" and said there was nothing they could do to help me. When I asked to speak with the manager, she told me "no". So very disappointing to see such a lack of respect for its clients. I spent a lot of money with Sears for these appliances that do not work. That will be the last time I ever spend my money there.

I purchased a washer and dryer from the Sears in the Walden Galleria mall in Buffalo, NY on Saturday February 19th. They were scheduled to be delivered which they were on Tuesday February 21st. Upon delivery we were made aware that we needed an electric dryer and not the gas we had ordered. The delivery men took the new dryer as well as our old one and told us he would find us the correct appliance. They stated I would receive a phone call by 12 pm. After not receiving a phone call that day I called the next day and they said processing on the returned new appliances would take seven to ten business days. I called Sears customer service and was told to call the store directly. I spoke to Eric of the Walden Galleria location and he told me there was no one to talk to at the moment. He gave me an 800 number to call to get a refund on the dryer.

I would like to say I wished I had got a big mouth washer and dryer. The brand itself is great but when it comes down to washing comforters I tried one of mine in my machine and well just say will not be using that one any longer. Thank You.

I bought new washer dryer from Sears online. The washer died after 90 days. First repair tech said the main board was out and they don't stock those so I waited 2 more weeks to get part. 2nd tech came and replaced board and washer died after first load. Now they're telling me that their policy to replace under warranty requires three service calls where parts are replaced. Repair calls where parts are not replaced don't count. So I've been without washer for 3 weeks and a third tech is scheduled this week. I have been a loyal Sears customer for 40 years but their service is contracted out now and getting help is a never ending loop of calls to the Philippines where they just read a script. I WILL NEVER BUY SEARS AGAIN.

My senior parents bought a new stackable washer and dryer that was guaranteed for 12 months. The washer water pump quit working and had to be replaced. The repair didn't work then the circuit board had to be replaced. My parents purchased an extended warranty thankfully. The repairman just left again... The circuit board again needs to be replaced. And the renewal for the warranty is due again! They should add $300 a year to their cost per year to operate... to cover the extended warranty necessary to keep it running!

I had bad experience with Sears back on 2013 about their delivery and I think I will not buy anything from them again but we bought a new house in 2016 and need new appliances so I told myself just give Sears another chance. We went there on black Friday and bought washer, dryer, stove, microwave from Kenmore. Everything seem fine, I got everything deliver on time, didn't use the wash in weeks because we still moving in. When my husband use washer for the first time, he said, "There're noises, it was shaking and does felt like earthquake." I didn't believe him because it was brand new and good product. I tried myself and I couldn't believe it, I can feel my heart is beating hard because I can feel my floor is moving. I called Sears, they transfer me to 3-4 people, some doesn't speak well English. Finally they told me I have to go back to store because I bought it there.

On November 3 we bought a new Kenmore Top Load High Efficiency Washer. Sears did exactly what they promised. They delivered the machine on the scheduled day and hauled off the old machine. The guys that did the install were great. The problem is that in the last two weeks we have sometimes have water on the floor when we run a load of clothes.

Brought a stackable washer and dryer in November of 2015. Had it delivered late December early January due to remodeling. Call tonight 12/21/2016. Washer is tearing up my clothes and I have called several times about the dryer always having lint falling and flying everywhere when I open the door after cycle. I am one of those "OK, I will try whatever they say." Well I called today and wanted a service call on them because this is still happening?? After about 15 minutes on hold they tell me, "Sorry warranty has ran out. We don't go by delivery date. We go by purchase date."

This is the second time I have purchased a high end product from Sears and their delivery has been scheduled 3 days out and 15 minutes before the delivery window was expired they called to cancel. They then rescheduled for 4 days in the future. It will have taken us over a week to have a washer delivered. I will never purchase from Sears again!

We've had this dryer for 20 years with no issues. This is our first gas dryer and we recommend gas to all our friends. Quick, efficient and leaves the clothes soft and with much less static electricity. The features are not extensive but it does the job for us.

Lint not staying in the screen. It comes out all over the front door and flies in my face. I have to clean entire door from lint gathering on it. Very dangerous for me since I am disabled. Have called for service 4 time and finally the repair person told me machine was fault. I would love to know my legal rights to have machine replaced.

Very good product. Never had any problems with it drying. Sears has a very good product. Nothing more to say. It never let me down yet. Been in new home 5 years and it was there when we bought the home.

This is a recent purchase. There are so many more choices than we had on the dryer replaced. Was difficult to get it turned on but this is really no great problem. So far, it appears to do as good a job as the old dryer did.

Solid workhorse. Simple. Gets the job done quickly. Minimal energy usage!!! My dryer is only as good as the care and weekly maintained cleaning it gets and deserves. The dryer has to handle tons of pet hair and constant heavy bed linens, so I make sure the lint catcher is always cleaned out. I also make sure it runs super efficiently by using tennis balls to help get the hot air onto and in every article in there.

I had bought a washer and dryer. The washer has broke down 6 times and I have an extended warranty that I bought. They said it had to break down 4 times within a year to have it replaced. The dryer has broken down two times. I've had it for 3 years and the warranty is now almost up. I'm sure you'll break down again and I will be out of warranty. Also I'm on my third gas grill and it cuts cost more than the original Grill. They wanted $200 for the parts and I paid 140 for the grill. I will never ever buy anything at Sears again and I have bought a lot - fridgerators, dishwashers, lawn mowers. I have started to go to Home Depot. They back everything.

Bought an electric dryer & washer to replace old gas dryer & washer. Explained to sales rep that if they could convert my gas dryer to electric. Guys says no problem. Everything will be taken care of and I should be worry free. On day of the delivery they will install my new electric dryer and washer. I reminded that I don't have the big 3-4 electric prongs for the electric dryer and ask if they will also convert my regular outlet to the 3 prong outlet to fit my dryer. Sales rep says yes I don't have to worry. Day of delivery there was two gentlemen who deliver the washer and dryer to my basement. They barely speak English. They took a look at my old washer and dryer and says, "No, can't fix. You call Sears." Then the two of them left so quickly. I call Sears and they told me that they don't convert from gas to electric and I would have to hire someone to come and convert and then call them back and someone will come install the appliances.

I made an account specifically to complain about Sears. My mom order a washer and dryer about a month ago from Sears. The dryer door was opening the wrong way, so it had to be sent back. The second time the dryer was STILL the wrong way and sent back again. The third time the dryer door was right, but it was scratched and the crew dented our wall and molding while trying to bring it in. Now it is the fourth week without a dryer and it never showed up.

They are both still working just fine after 21 years, despite my using the top of them as a work bench at times. Outside, I have been extremely tough on the finish...but inside, they keep cranking on. In my 70 years on this earth, I have never seen this level of reliability. They are used at a minimum, twice a week, often 3 times a week. I wish I knew who made this pair, although I suspect they aren't made this way any more. It's been...and it still is...a great washer and dryer set.

Purchased a Kenmore Washer & Dryer a few years back. Have been happy with both appliances until the lint tray in the dryer became unseated. The lint tray, over time, starts to "pop up" from its sleeve in the dryer and results in clothes catching on it. As a result, one of two things happens: 1. The clothes tear or, 2. The clothes get twisted into a tight knot that, when untwisted, leaves the clothes stretched, misshapen and, in some cases ruined. We replaced the lint tray once and the issue was resolved, but after another year, the new tray has "popped up" and we are--again - having to throw away ruined clothes. Have tried contacting Sears "Contact Us" three times and have yet to receive any response. DO NOT BUY THIS DRYER unless you have evidence the issue has been resolved... It will cost you more than it is worth when you have to replace hundreds (easily) of dollars of clothing ruined by this poor design.

When I purchased a new gas dryer, the sales associate insisted I needed a new gas hookup. $27. When the installer came to install the dryer, there were no new hookups. When I asked he said they are just not here. The issue I am really having is, if I was not watching the install closely I would have never known that they weren't there and would have paid for an item I didn't receive. I asked him to note that on the install receipt. I then called the store when they opened only to be told they would look into it and call me back. I didn't receive a call. I had to return to the store and did ultimately get my money back.

We bought a stackable Kenmore Connect washer and dryer and the disposal of our old machine on July 10, 2016 in Sears Westminster. Everything went well on the purchased UNTIL the deliveries. On July 18, same day they're about to deliver the washer and dryer they called to say that there was a delay on the washer. Yet they delivered the dryer only and insisted to leave the dryer in the house.

We purchased a new Sears front load washer and dryer and had it installed in January 2016. We have it set up on top of the storage pedestal boxes. The machine cannot spin on high because of the shaking. Everything bounces off the top. Even on medium spin we can't put anything on top of the machine because it will crash to the floor. Service tells us that that is just the nature of the beast, and there really is nothing they can do.

I purchased on 7/27/2016 this washer. It was delivered on 7/29/2016. We did one load and since the washer does not "sense" as a result we are unable to wash our clothes. Talked with "Chat Room" and was referred to Home repair that had me "reset" the Washer by unplugging it and then pushing the "Start" button. I was on the telephone for thirty minutes and the problem went unresolved. He said a repairman would come next Tuesday, August 9, 2016. Today is August 2, 2016. I told them that was unacceptable since I only have had the washer for 6 days and used it once. He then said that another solution would be to exchange it with another, but with no guarantees on delivery date. He then said that he would put me on the "next opening" schedule. What is a person suppose to do after paying for the product in full.

Purchased new vertical washer/dryer unit June 4, 2016, to replace old Kenmore unit, which lasted 16 years. Unit installed June 4 by Sears installers. Clothes came out of wash too wrinkled, so we swapped out second unit installed by Sears June 25. Gas smell noticed and Sears installers came out to inspect on July 9. Sears installer, quote, "Yes, I can definitely smell gas, but we can't find the leak. You'd better contact your gas supply company to see if they can find it." Quote from me, "There was no gas leak BEFORE you installed the unit, so odds are it is in the connection you made somewhere, right?" Sears guy, "Yes, but we can't find it. Sorry, that's all we can do."

I bought a new Kenmore washer a year ago, and it immediately had problems with the lid locking shut. The one button that controls start/stop/pause did not do anything. My problem started about a month after washer delivery. My wet clothes were locked up for 10-14 days while I waited for the Sears repairman to arrive. Sears has now been out to "repair" my washer three times in a year, and each time I have to wait 10-14 days for them to have time to take care of their problem washer. Sears says they will not replace the washer unless they have been out to repair it three times in a calendar year!! So I have to have them out two more times in 2016 before they will consider replacing it. My previous Kenmore washer lasted more than 20 years, and no repairs were necessary. It appears the quality is not at all what it used to be, and the service and warranty is awful.

Bought washer/dryer 6/4/16. 30-day return will not honor. Repairman sent out and said the problem was unrepairable. Customer service telephone line is so garbled. Cannot hear what they are saying. No email response at all. Finally reached someone per the repair man's receipt. They will let us know. This washer/dryer bundle was here 33 days (4th of July holiday included). They can't honor a 30-day return and especially on what the repairman said was unrepairable. We have bought all of our appliances from Sears but absolutely no more. Done. No wonder they are on the down slide.

The water is so low it does not get the items wet all over. There is barely enough water to wet a handkerchief when washing a large load such as a mattress cover. I have to manually pour buckets of water from the stationary tub to get the items wet. I had a technician come to my home and he said it was working properly. This type of washer does NOT save water - it merely creates more work.

Horrible customer service. They use overseas representatives that are absolutely worthless. Even the staff at the Sears stores agrees that they are horrible to work with. Installation of my washer/dryer has been a nightmare. Delivered the machines but said they didn't have the right attachment to install it. Then they said they needed to bring a different washer/dryer for our type of installation and tried to tell us we had to wait two weeks for them to come back with the other one. Had to drive down to Sears twice to get the staff there to intervene - they were very helpful but are up against the same difficulties with the customer service. Would absolutely not buy from them again. They are destroying their reputation with the overseas customer service - what a shame since we have been lifelong buyers - not anymore.

I ordered a Kenmore Top Load washing machine from Sears about a month ago. I have not yet been able to use it. The first time I tried to wash a load of clothes in it, it flooded my laundry room. So I called the Sears hotline. They told me I have to phone Whirlpool directly. So I phoned and a repairman came the next day. The first two times he came, he assumed it was a problem to do with the drain line and parts were ordered and replaced on my new machine. This was not the problem, and my laundry room was flooded, once again. So he paid me a visit for the 3rd time and flipped the machine to see inside and noticed major damage to the tub. (He assumed from shipping.) So I am waiting now, for up to 3 weeks, for a new tub to arrive for my brand new washing machine.

I would give no stars if possible. Similar issue with Kenmore water heater. Purchased August 2014, it has a 12-year warranty and not less than two years later, no hot water. Called Sears, parts covered but not labor. My plumber figured out what part is needed so went to searspartsdirect.com to purchase since it's only $20, but alas they no longer make the part so I have to purchase the entire burner assembly part for $375. So I speak with customer service to get the part sent to me (it's covered by warranty, right!), but no I have to pay a Sears technician $80 to come out and do a diagnostic test before they will send me the part. What? I feel a class action suit against Sears for continuing to sell substandard product and Kenmore for producing them.

I purchased a Kenmore Elite washer and dryer (supposedly top of the line) in Feb 2016. The dryer stopped drying my clothes within 90 days of purchase. I called and scheduled a warranty repair and took the day off to wait for the technician. My appointment was between 1-5 and at 1:30 I got an automated call that the technician would not be coming and I need to call them to reschedule. When I called the best they could do was 10 days away and a day nobody would be home. I called numerous times within the next three days to find a date my wife would be home so we would not waste another day off and the service department was no help.

Repair takes 2 weeks. Washer full of soured clothes. I have managed 3 times to get it unlocked but this last ordeal has to be unbearable. My husband has cancer and takes chemotherapy and his clothes has to be washed in hot water twice. We are on limited income and can't afford the laundromat. My washer is under warranty, less than one year old. I still have one more week before they come. I am so disappointed. Maybe all these complaints has something to with parts being made in China or Mexico.

2015 Sears Top load white washing machine. Lid lock light comes on after running a load, and disallows access to machine (Lid is locked). SOLUTION #1: Press "Pause/Start button." Hold for three seconds. No effect- light still on, lid locked. Next: Gently lift lid against lock latch. Light goes off momentarily, while lid lifted against locked latch. Release lid, and light comes on, lid still locked. Several attempts - same thing. Next: unplug machine. (Reboot) Plug machine back in. Light comes back on. Lid still locked. However, 10 seconds later, light goes off and lock released... This is how we now use the machine. It locks regularly, disallowing access to the machine until we unplug, and plug back in.

A two months old washer caused water damage. Sears repair said there was nothing wrong with washer. Washer later caused more damage. Sears did finally replace washer. Communications with claims were very unsatisfactory. The washer was obviously defective. We had to pay $1000 deductible on first damage and all of the second. 0.

Purchased a stackable washer and dryer. Had it 6 months. Washer went out. Took them a month and a half to get all the right parts to fix it. I used it twice since and now it's out again and still waiting for a solution. I will never buy from Sears again.

What happened to Sears? OMG, service moved to the Philippines and it's HORRIBLE. No one knows what they are talking about. The customer service is off the charts bad. The delivery service is doing what they want and show they don't care? Everyone has different invoices? Came to deliver a dryer. I waited entire day. Had a morning delivery, came 7pm. Had a haul away. They told me "Too bad, not taking old dryer." So I couldn't have the new one delivered after waiting entire day and night? OMG. Customer service, no matter how high I went it was more than awful. Used to Love Sears?

Washer with no agitator style. I had someone come out while it was under contract and, he did nothing, didn't even pull it out from the wall. You can't even put a small load in and have it work right. It doesn't get rid of the water, a lot of times when we put it on drain and spin, resulting in almost 2 hrs of drying time. I will never buy another one. Sears is not what it used to be. When it came, it already had water sloshing around under the tub. I thought it may have been one returned for problems by some other consumer. I am so mad about this.

I purchased a washing machine and a dryer online from Sears in November of 2015, November 10th to be exact. And today is January 27th 2016 & both my dryer and the washing machine are broken. First of all I have the manufacturer warranty within their 90-day limit & I purchased extended master in home warranty protection for both washer & dryer. So Sears won't allow me to return these, not one but two separate appliances, that in less than 60 days have both broken, malfunctioned, not doing their job! I have two kids. The machines have been broken for almost a week already. I'm not going to have anybody come out for another week because that's the earliest appointment and who's to say that it's going to be fixed when they come - I mean it's less than 60 days. This is crap.

Washer was bought on 11/13/14 and installed on 11/29/14. Some time later (June 3, 2015), a sock fell behind the washer and the leak was discovered. Upon further inspection, I found floor/wall damage due to water leakage. This is a washer, not a table or small item that we moved once brought into the home. After several phone calls, letters, pictures, and frustration, my family still seeks resolution to the damage created by a bad installation or product. We hope that Sears takes into consideration customer/product satisfaction. It's what the company was built on.

The Sears H2 front loader is the worst machine ever! We have a contract, but you have to wait two weeks for a repair man. Then, they cannot fix it - probably because they diagnosed it on the phone! So, another two weeks at the laundromat! A month at the laundromat is far too long for someone who owns a washing machine and a contract! And, they have to send parts to your house, so the mail comes into play! I called 10 people to complain and Mike's, from customer service, response was, "Well what do you want us to do? Move you up on the list? Everyone is waiting for service!" Do not get a sears product, and never, ever get their service contract!

I ordered a washer dryer from Sears online on black Friday, there has been nothing but problems with the delivery, Sears is not what it used to be. The company has sourced its call center or at least their delivery call center to the Philippines and it's too frustrating talking to them. It seems when their folks can't resolve a problem you are put on hold (me it was 3x1/2 hrs) and my line became conveniently disconnected. Next time I will go to Best Buy!!

We bought a new set of washer and dryer last year with 5 years guarantee. In August was the first service call. It took Sears two weeks to fix it. In October was the second service call but Sears send a contractor big Kountry Appliance. They made it on the 11 of November. They put a new part but the part burn, so the dryer wasn't fix. They came back on the 18 of November. They fix the dryer but that evening when my wife used the dryer it wasn't working. So sears send their service people on 20 of November but they couldn't fix the dryer because they didn't have the right part, so they set up another appointment for December 1st.

Installer contracted by Sears to bring and install washer, cross-threaded the water intake hose causing a leak. The leak behind washer seeped into floor and wall, creating mold resulting on over $5000.00 in damage and related costs. A claim was filed with the Sears insurance company, Sedgwick, who referred the claim to the contract installer. The installer filed a claim with them, for which remains unpaid over two months after the repair work. I have had to take out a loan to cover the payment to avoid credit report damage. Since I have no contractual relationship with the install, Sears should reimburse me for the damages and then deal with their subcontractor for repayment.

Purchased a new washer, the delivery team missed the deadline three times. Give a time frame of 12 hours, no call on the day of delivery. That told me to use online delivery progress tracking system, but it just simply doesn't work. Delivery people wear dirty clothes and have to ask three time to take off shoes. Terrible, they should be out of business with such service. I will never buy anything from them again.

We purchased a Kenmore Elite Washer and Dryer set when we moved into our new house. 3 years later, the washer has rust at the bleach dispenser and the under side of the top. You'd think a washer would be able to accommodate the constant water in the appliance as that's what washers do. We had an appliance repair professional in for a different reason but asked about a washer rusting and his response when he heard Kenmore was that "They are JUNK." I have to agree... Will NEVER BUY AT SEARS AGAIN, THEY USE TO HAVE A GREAT REPUTATION BUT HAVE GONE DOWN THE TOILET.

We decided to replace our old refrigerator, washer, and dryer a year ago. The washing machine was leaking but the other two appliances worked well. The refrigerator was about 25 years old and still worked well but due to the age we thought it should be replaced. It was a fiasco all the way. First, we got dented appliances and they had to replace them. The refrigerator door was supposed to be reversible but after we got it delivered they discovered it wasn't. The ice maker needed to be repaired once and they finally just replaced it. The Kenmore series 400 washing machine is so noisy we have to close the utility room door to use it.

Had a great experience in the store, but the entire delivery process was a nightmare. Ultimately, the drivers left our brand new washer and dryer outside in the rain for us to deal with. It was clearly explained to us that the drivers would move our old units, put the new units in the laundry room, and haul away all of the cardboard/Styrofoam that the new units were packaged in. None of this happened. When we spoke with the delivery manager, his solution was to offer that the guys come out six days later to finish their job. He wanted our new washer and dryer to sit outside in the pouring rain for SIX days! We were fearful that the units would get damaged so we had to have friends over to help us move all the necessary units.

I bought a Samsung top loading high efficiency machine five months ago from Sears and purchased the extended warranty with it. It is the biggest piece of junk I have ever bought! It doesn't get the clothes clean and it doesn't even get the clothes WET. I spend HOURS washing the clothes and they come out just as dirty as when I put them in. Everything comes out covered in lint and hair and we don't even have animals. I had a technician come out and he said he's heard nothing but complaints about these top loaders. I've called Sears customer service several times and have went back to where I bought it and I'm getting absolutely nowhere. They tell me that my dirty clothes are really CLEAN. I'm just an old woman who can't tell the difference!

We bought a Kenmore washing machine from SEARS. We received a broken machine and had to argue with their customer service to have it replaced rather than having it fixed. The second machine they delivered was also broken so we decided to switch to a Samsung. I won't go into the long version of what happened but after 4 weeks, hours spent on the phone trying to talk to customer service people in India with heavy unintelligible accents, getting cut off several times, and still the problem has not been resolved. We went to Home Depot and bought the Samsung from them instead. Beware that if you have any problems with anything from SEARS you may be caught up in their version of customer service hell for weeks and hours on end.

To be fair I have had great service with Sears in the past and have owned great Kenmore appliances as well, but I purchased a Kenmore automatic sensing washer and it does not wash very well. Sometimes it will take two hours for the cycle to complete, if it even does. Sometimes I have to turn the dial to "rinse and drain" to get through the cycle. Oftentimes my detergent is stuck all over my clothes and I have to go through the entire washing again!

Had to wait 4 days for delivery. In order to not pay a very expensive delivery charge we told if we bought the 3 yr extended warranty they would waive it. So we did. I took off work to get it delivered. Off the next day so decided to do laundry. Washed my good work clothes as well as my husband's work shirts. Went to check on them and they washed in boiling hot water when set on cold. The lines were connected backwards. Can't reverse them by myself. Called the number and told they would be out next Tuesday. We work on Tuesday and the spin drain cycle won't work to get the clothes from running in the scalding hot water. Getting nowhere with the company. Spent over 2 1/2 hours on the phone and no help at all. I am done with Sears!

I bought the washer in November of 2014. I noticed the washer was really loud and I had remember looking up the reviews before I bought the washer and it wasn't supposed to be that loud. Then with time it started getting even louder and making a screeching noise. It even smelled like burnt rubber. I called Sears home repair because it was still under the manufacturer's warranty. It took them three times to come out and fix it. They kept having to call and order more parts. They finally said it was fixed and it now leaks water. It didn't do that before. I wish they would just replace it!!

I purchased a top loading washer from Sears on 06/30/14. I noticed that when I use the hot water temp the water would run in fast and slow. It would be hot and cold. I called the service dept. and the same tech came out 2 different times and replaced the same part both times. On the third call I asked the customer to send a different tech out. I showed him the problem that I were having with the washer. He went back and called an appliance maker and they told him that that's the way the washer should be working. It's called smart temperature.. Here's the problem - the water isn't hot enough for clothes that requires hot water and not warm enough for clothes that requires warm water, because on the warm temp you get a mixture of warm and cold water. Whomever came up with this bright idea / it's not bright at all. Now I'm seeing stains on some of my light color clothes. I don't know where they are coming from. I am very dissatisfied with this washer.

If could give Sears minus stars, would. We purchased a top of the line washing machine online from Sears including the 5-year warranty. They were scheduled to deliver on a Sunday between 5:30 p.m. and 7:30 p.m. (really). At 9:30 p.m., and no delivery and no phone call, I called and after holding for 30 minutes I was told that we were #18 of 20 deliveries. Beyond that, they supposedly "couldn't" give me any other information... if they were still going to deliver that night, what time they stopped delivering, etc. When I asked them, "Who WOULD know?" they said they didn't know that either. They didn't have that information. I waited up until midnight, and of course, no delivery.

Well in addition to other issues, the bellow has ripped yet again, this is either 4 or 5, it has been so many can't keep track. Our washer runs daily with a large family but this shouldn't happen this often. We won't repair this time and will purchase a competing brand. Really disappointed as Kenmore has always been a strong brand.

Dishwasher elite is 2 years and has to be repaired twice. Now the top shelf breaks every time it's pulled out. Washing machine builds up mold and make laundry smell. I'm told that I have to run 3 cups of vinegar on the highest temp of water every week. Dryer never dries all the clothes in a batch. There are always things still damp and even if run over and over still damp. I am told I have to stop the cycle throughout its running and untangle clothes. I have washed, dried clothes and done dishes for 58 years and I've never had these problems.

Whirlpool washer model # WTW4800BQO. Sears replaced the first one at 3 weeks old. 2nd one used 4 times, now won't work. Press button fill light only. Store where bought closed down. 40 years Sears customer. Done with Sears.

I purchased a New Washer-Dryer Unit from Sears on May 28th, 2015. The unit was installed on June 2, 2015. On July 26th the washer failed and has been offline ever since (2 months). A&E repair techs have visited my house 4 times and replaced 3 separate computer boards, the washing machine still doesn't work. I've been nothing but polite to the people at Sears and my last appointment was inadvertently deleted. I think soon I'll need to send a 30-day demand letter and start legal proceedings to get my money back. What a way to conduct business. Expect the same. Case # **. I will never buy from Sears again!

Less than 2 years ago I purchased a Kenmore Elite Washer and Dryer set. The only thing Elite about this stuff is that it's an Elite rip off. Within 3 months, we continually got an "unbalanced" error on the washing machine. My wife called Sears on two occasions to discuss the problem, and both times she was told we were putting too much, or too little, clothes into the washer causing the problem. We made a huge error, and just "dealt" with this piece of junk. Over the next year, the washer continued to degrade, causing us to restart each load anywhere between 1 and 5 times to complete the cycle. In addition, the computer never controlled the amount of time the washer ran for, particularly when it was placed on express washes... they took longer than the standard wash! By the way, the dryer is no bargain either. Sensor doesn't work, clothes are consistently damp when the dryer says they're done.

Quit working after 3 yrs and costs more for service than a new machine.

Horrible service. Ordered new washer dryer. They have sent two teams out and they still cannot get it working. Now they are sending an authorized repair person next week. This is ridiculous service to get a washer dryer in Atlanta GA. Will be at least a week before I have a working machine. The first crew delivered the equipment, scratched the bottom front edges of both machines but I really needed these today... so I accepted.

I ordered a dryer from Sears. They delivered it and the dryer would not stay on. I called the service department and the repairman came out and had to order a part which would be sent to my house and he could not come back to fix it for a week. After I looked at the receipt for the part it turns out it has something to do with the motor.

My washing machine has been broken for 2 months. I have worked with Sears. Repairman has been to our home 5 times. The washing machine has not been fixed. I have worked with the customer service department via phone on multiple occasions but finally had to result to email correspondence on August 3, because I was out of the country. The final straw was today when I had escalated my email to what I thought was the customer care team. It was evident they were not even really reviewing my email because we are discussing a broken washing machine when the representative that responded to my last email started discussing a power washer I had purchased. That made it apparent they are not taking my emails seriously or have any real intention of resolving the issue.

This washer and dryer is garbage. Sears has been the worst company to deal with in general. We purchased that all in one WASHER AND DRYER combo from SEARS, and found out that our clothes were wet and never drying even after 6 hrs. Sears doesn't care about its customer's concerns at all! Said "Well this is part of the washer's features" and left it as is. Even after complaining and speak with store manager they still didn't decide to return the machine even after purchasing it after 1 WEEK. We only wanted another model!!!!! Sears... I now understand why you are going out of business in many places!

The Sears store and warehouse need to have better communication. We were supposed to have our appliance delivered August 8. A week later they keep postponing it. I called the managers from both Sears store and warehouse but no luck. I got a better deal at Home Depot and my appliances delivered on time.

2 weeks ago I had a technician come out to repair my Samsung washing front loader. The technician was very nice and helpful. Unfortunately, it went downhill after that. First my appointment was set for Friday August 14. Now this appointment was critical for me. I have had 2 deaths in my family recently. I am working around getting 2 homes ready for sale. Also, I am due for 2 major surgeries soon. My doctor appointments were scheduled around this appointment. I got an email yesterday stating my appointment for Friday was cancelled and was now for Wednesday at 8 am to 12 pm.. That will not work for me. I have a doctor appointment that cannot be moved. This was done on an emergency and I can't get in for another 4 to 6 weeks. How would you like a kidney stone almost 3/4 of an inch buried in your kidney. I should have been called and asked if this was going to be okay for me.

We bought Kenmore auto sensing washing machine in April 2013. It stopped working in June 2015. It took 4 visits and we had to buy a part from Sears that later the one mechanic said we did not need, only to discover we had to replace the entire computer system another $232. charge. Sears only offered $ 50 gift card.

I purchased washer dryer unit at the Sears store and was helped by a kind and knowledgeable sales associate. It was the last day of a big sale. Everything went fine. I paid for old appliance removal. On the morning of delivery, a rental truck with 2 polite and smelly men showed up. They had on t-shirts with faded "authorized delivery" written on them. No sign of seat anywhere. They carried in the awkward and large appliance. My neighbor commented later that she observed no padding. The men hooked up appliance in the small appliance closet in my condo. I noticed they had great difficulty and one man had to exit climbing over the back to the top where he shimmied down like a contortionist. Then he presented me with a BLANK handheld device to sign. Odd.

This is totally SCRAP. It can't make a difference between low or high load. My dress is always Dirt and some of my dress never touch the water.

Model 41741122410 - I purchased a washer and dryer from Sears in February 2015 for $1400. From the beginning they did not wash or dry the clothes very well. The wash cycle failed to rinse adequately and the dryer required multiple 50 minute cycles. After 90 days the washer failed to work. I called Sears. They wanted to fix it. I requested they pickup both appliances and refund my money. They refused.

HAVE YOU EVER GOT HUNG UP BY A SEAR REPRESENTATIVE? On 6/13/2015, 11am, I talked to a "supervisor **" who refused to give me full name or honor my fair request. I only need a technician to come and repair filter housing for free. I have paid for a replacement filter part a year after I received the dryer yet it did not correct the problem of filter catching and damaging laundry on every use. The initial representative said unfortunately there's no "recalls" even though there's been repeated complaints about same tearing clothes issues. She said the dryer was made by LG, they have not come up with a new design to correct it, therefore no solution.

Sears delivered my stackable washer and dryer. They arrived on time. I was told they could not hook up my new stackable because the water valves were too old. I would have to get a plumber. I did as told. First one deliveryman said my stackable would not fit even though it was the same size as the old one. I told him to put it into the space anyway. They did! The next deliveryman did not connect my dryer. I was told I could unscrew the front and connect it to my inside vent myself. I paid for installation. I then had to pay my handyman to connect my dryer. This whole process took 3 weeks. Why aren't Sears delivery people able to do repairs or solve minor issues? I feel robbed! My time was wasted! I had to wait 2 times for delivery people and I had to pay 3 people for a NEW SEARS Washer and Dryer to be delivered and set Up. That is just not acceptable!

I read reviews before going to Sears and thought they must be exaggerating but NO. It will be difficult for me to sum up my experience here but I must try. From the purchase to the delivery and set up (my washer is now sitting in the middle of my living room) to the call center that is on the other side of the world from me, this has been the WORST experience of my life with any store. I should have gotten a clue when I walked in to an empty store. Seriously, there was nobody else in the whole Sears store that I could see. After the sale I was left to deal with the call center which must be located overseas. I believe they will tell you anything to get you off the phone and leave you to wait and wonder if and when someone is ever coming to install.

We recently purchased a new dryer from Sears. We paid to have the dryer delivered and installed. The first installer crew stated that we had the incorrect dryer duct and that they couldn't replace it or install it despite the fact that we had separately purchased the correct dryer duct. We then spent hours on the phone with customer service after having been on hold and we're told that in fact they should've been able to install it and they would send us another installation team. This of course would be days later. They sent the same team who said again that sorry they couldn't help us. We spent more hours on the phone with various people in customer service after long holds on the phone. They finally agreed to send us a repair man who had previously come to our house and provided us with the correct duct.

I purchased my washer & dryer approx. 7 yrs ago & have been complaining about it ever since. Initially, after contacting Sears within the 1st 2 wks after purchase they already sent me to a "contracted" tech. After several calls, complaints & technicians, their response to my complaint of loud and launching noise was..."That's normal." I emphasized the reason I bought this brand is cause SEARS emphatically stated this was a new brand from Canada and is the quietest in the warehouse. My bad for trusting SEARS. Now, as of 10 minutes ago, I call the 24/7 phone number and basically get nowhere. I talked to a ** & he told me it would cost me even more money to repair a problem that has been complained about for years! What is up with that?

Well, so far I have a gas dryer that was sold to me via Sears outlet.com that has an improperly installed gas connector. Unfortunately I did not notice this was on the dryer before I picked it up. Did you also know that Reconditioned may mean used, even though the website has the reconditioned description on it and in this instance said scratch top side, which I don't really care about, but Used and gas line still connected are two different things. I contacted Sears and asked them to deliver a new one and pick up the old one at the same time as an accommodation. They told me, "We will, but it will cost you 81.99 (delivery charge)", even though this was their mistake. I explained we are round trip 70 miles from the store and I was told again, "We will, the delivery charge is 81.99".

HELP!!! On April 7, 2015 I purchased an LG washer/dryer (which were on sale for $1,800) with matching pedestals from Sears.com. I also ordered full warranties for both units and parts I was told I needed. I had a Sears special offer coupon for two free matching pedestals which expired that day. This would save me about $700. The sales rep said they figured out how to apply the coupon and I put everything on my Sears card... The total was $2,950 and I was told it would be delivered on May 11... FIVE WEEKS LATER. Anyhow, five LONG weeks later the Sears truck showed up. The delivery guy told me he was deeply embarrassed by what delivery I was getting... a metal hose for behind the dryer. That is what I waited weeks to receive? A part?

I bought a washer and have called for service on it. I have had 5 different technicians come and tell me they do not have time to do a full load, when I do a load in my washer machine it starts to shake and bounce and move. If it wasn't for my dryer it would do a 180 turn. Because I am past my 30 days since I bought it I cannot return it and I understand that, but what I do not understand is why can't a technician stay and work on it till they find the problem and fix it? It has been the worst mistake to purchase an appliance from Sears, they will not work with you.

On May 11th our schedule delivery of dryer was never made. The carrier said they could not deliver to 2nd floor apt because they do not lift dryers. Then the delivery man became verbally abusive and instead of offering a solution, he told me to get another dryer. The delivery person made threatening hand gestures and displayed inappropriate tones in his speech. He was dismissive, argumentative and combative. He further stated he was the supervisor and the owner of the company. He then call his manager and the manager said "the company only delivers, but do not lift products." I told the driver to leave machine and we would get someone more qualified.

I'm trying to troubleshoot a problem with a 2 year old front end washer, that gets used maybe 6 months a year. When you try to use different settings the lights don't display, the machine starts then goes to a 3 on display panel and won't do anything. Other settings it's fine any suggestions?

Scheduled a repair for a washing machine that stopped working. Technician came out very next day. Great! Had to order parts, which were delivered to the home, another positive note. Then on the day they were supposed to make the repair, we were informed they could not make the appointment, and it would be 3-4 weeks before they could come out. After numerous phone calls (one on which we were put on hold for over 30 minutes) we are resigned to having to wait until they decide to come. We tried to be loyal to Sears, but after this, we will think twice in the future. So disappointing.

On November 23, 2014, we purchased a Kenmore Dryer for $589.93 from our local Sears store Town 3000 East Mall, Mesquite, TX 75150 (dryer model #796.8118). In the beginning of using dryer, it takes 1 hours 30 minutes, and we was calling the Sears Customer Service for this bad condition. An agent of Sears provided troubleshooting instructions, but nothing got improvement. After 3 months, the dryer takes almost 3 hours to dry normal load cloths. Sears repair service sent someone to check the dryer, we were recommended to clear dryer outside vent of our house. The Air Duct Clearing of Sears did a clear service which cost $117.99. However, after clearing, the dryer still need 2 hours to dry the normal load of cloth.

November 2014 - Spent over $600 on a Kenmore Series 600 washing machine. This is the WORST piece of crap I've ever had the displeasure of owning. ALL the clothes, sheets, towels, etc., have spots on them and never seem to be clean. The spin cycle leaves clothes dripping wet. When I called to ask how anyone can stand there with a straight face and sell this washing machine, the customer service person told me, "I understand. I wouldn't sell one of those machines OR buy one!" Since I didn't really figure out the problem until AFTER 30 DAYS, it's a $600 lesson on why I will NEVER buy a Sears product again. Do you remember those good ol' days of the Kenmore products, pre-2000? Well, you can kiss those days goodbye. Quality is gone. Integrity is gone. Your money? It's gone too! Their new motto is unwritten, but clearly suggests; "Throw it away. Buy a new one! Rinse and repeat."

I dropped a small dish on the floor, that initially bounced and lightly hit the front of the washer, leaving a large dent. The metal on both the washer and dryer are literally paper thin, and you can feel it move in and out if you apply even the slightest amount of pressure. Also, I would like to know who the rocket scientist is that decided that we don't need an agitator anymore, and what the reason was for removing it. When the machine goes into the spin cycle everything slides to one side, causing the drum to be off balanced, creating a deafening banging sound, and doing Lord knows what to the parts.

We purchased a new Kenmore Elite washer and dryer from Sears in Brunswick, Maine less than two years ago. Last week my wife opened the door on the front load washer and the glass bubble broke as she opened the door. When the glass broke she cut her hand and could have got stitches if she had gone to the hospital. I called Sears to explain the situation and they told me not to worry, that we would be charged for a new door and it would be in the mail the next day.

My Kenmore Oasis Elite washer model 110.27087601 Serial # ** had an F1 error code shortly after I purchased it in 2008. The control board was deemed defective and replaced with a new one in 2008. Around 2011-2012, the machine again has the same problem. I put up with the problem for years until March 2015 when I called and a technician came to my house and diagnosed a defective control board and recommend it to be replaced. The cost for repair part and labor comes to around $300.

I bought a new dryer from the Sears outlet at 5900 Sugarloaf Parkway Lawrenceville, Ga 30043-0000. I know it's an scratch and dent store, but for the dryer making loud bumping noise and loud screeching noise when you push the button to start it, the front around the door pushes out when the drum turns. And then it gets hot when it wants to. I remind you, I just left the store with it so I call for an tech. They tell me to carry it back, so I did. But they wouldn't trade it out for another.

We made an appointment online and we have confirmation number, date and time from 3-6 pm. They called a night before to confirm. I made sure I am off that day. They never showed up. No calls if they are going to be late or not. We called the service. They don't know why nobody call us and they couldn't find the person who suppose to come. So, I will NEVER use or buy anything from Sears anymore!

On February 16, 2011, we purchased a Kenmore Elite Washer and Dryer for $2,410.82 from our local Sears Hometown Store. (Washer Model #79641028900, Dryer Model #7961028900) The control panel went out of the washer and was replaced on January 14, 2014, which required a $300 charge for a one year service agreement.

This is the second time Sears "service" has let me down. We have a Kenmore washer in need of a minor repair. After scheduling an appointment with a window of 10:00am-2:00pm, at 1:00pm I got an impersonal automated call telling me to call & reschedule. No explanation. The last time Sears let me down, I had a house full of carpet, ordered, pre-paid, & scheduled 6 months in advance - the carpet lay came out & said he couldn't get to it. We had moved all of our furniture into the garage & had broken down a large aquarium. Fish were living in buckets, & we were sleeping on the floor. Furniture was stacked in the kitchen, so it was unusable. This is the last time I will be using Sear's "service". We found a reliable local company, highly recommended, coming out tomorrow morning. Sears dropped the ball for the last time with me.

From the beginning this washer had a problem whereby the sensor chip under the rotating barrel would work its way loose from the vibration. The barrel has no post so it wobbles when washing. Sears made me pay for this when they KNEW it was a flaw. I paid to fix it (which entailed having the technician push it back in) FOUR TIMES. When you get an F51 error it all stops and if you have a load of wet soapy sweatshirts, you are in for BIG TROUBLE. SEARS should have replaced this for me and given me a new kind of washer, but instead they kept forcing me to pay for it. I hear there is a class action suit over this washing machine. If so I want to join.

We bought a new washer and dryer from Sears (Milford CT) on January 23, 2015. As part of the purchase we added the 5 year service plan and since this was for a new laundry room all the parts including hoses and the stacking kit. One week after the washer (I have nothing to say about the dryer) was delivered, it displayed an error code of F08 E01, then went dead locking our clothes inside. I called Sears service and they said they would send a new part and once it got to us, we could make a service request. Twelve days later the part arrived and two days after that the technician repaired the machine. The next day the exact same problem occurred.

Bought a new washer dryer set in November 2013 and purchased an extended warranty of 247.00. On January 20, 2014 I phoned Sears as the washer was not working. It took a couple days for them to get back to me. When they did they advised me that I was in a RED ZONE (in the rural) and that meant they had no person in the area who could service the washer. So I was advised that I would have to find my own repair man and Sears would pay for all parts and 150.00 for labour and me to find someone to take it somewhere, then told I have pay for it all and submit my bill when they have my warranty money. So I said, "Where should I take it?" She said, "Well that's up to you to find someone." That's all she could do.

Installers arrived with equipment and hastily installed washer and dryer. They put a loop in the dryer exhaust which extended 2' up the back of the dryer and back down to meet the exhaust duct in the wall. I had a section of duct already cut to size and ready for them. It was a perfectly straight run from the dryer to the duct. They chose to use the 5' tube that I "had to buy" for the installation. Imagine the inefficiency of a duct that goes up 2' before it can exit to the outside of the building. Obviously these installers were oblivious to that, or just didn't give a damn. They left with the dryer 3' away from the wall and the packaging tape and materials were still on both the washer and dryer. At that point I decided not to make waves because these were things I could correct. When it came time to take the old units, which I had paid to be removed, they said they didn't have room for them on the truck and they would call for another truck to pick them up.

I called Sears on Jan 30 to say that my washing machine was making noises that it shouldn't. They sent somebody out to look at and instead of inspecting the washer he just assumed it needed a transmission so he ordered it and left. That was on February 3. A different technician came to install the transmission and the moment he looked at the washer, he said it needed 4 more parts and that he couldn't fix it that day. Now the washer was totally out of service as it had been partially disassembled. A work order had been placed for him to come back on Feb 12 to finish the repair. I assumed that meant that the parts were ordered and would arrive in a timely manner. On Feb 11 I got an email saying that one of the parts had just been processed and was being shipped that day.

We ordered a new washing machine in store after finding one online we liked. Our sales associate was great, honored a free delivery code I had and set up a delivery date. The night before delivery, we were called with a time window in the middle of the day which wouldn't work for our work schedule so we rescheduled with the automated system for the next day (Wednesday). On Tuesday, I got a call a t work that the team was at our house ringing to delivery - they never were notified of the change. They came again the next day to deliver and did not arrive during the two hour window we were quoted, causing my husband to miss a full day of work. The team refused to remove our old washer (a service I paid for) because they didn't want to use the basement outside entrance.

Had a washer dryer delivered, started to take the old dryer out and broke the gas line. When he said Sears repair would be out in 2 weeks to repair, I said take the new washer dryer and leave. Put the old back and fix the gas line. Said "Can't do it." Anyway after a yelling match he went to a local hardware store and repaired the gas line. But the best part happened when they left. He hit my neighbors truck doing easy a couple thousand dollars damage, but he left! Not telling anyone! THANK GOD FOR CAMERAS! And good neighbors looking out for each other. I WILL NEVER BUY FROM SEARS OR KMART!!!!

Before purchasing a new clothes dryer from Sears, I called the home delivery department and specifically asked if I could choose between an am or pm delivery window, and was told by the rep that I could do so. I then went to Sears at Northpoint Mall in Alpharetta, Ga. where I purchased a new Maytag dryer and was told that it would be delivered on Monday after 4pm. On Sunday night, I got a call from the home delivery service telling me that the dryer would be delivered between 12 and 2pm. Quite naturally, I said "no." The rep then said that if I needed a PM delivery, that he would need to reschedule the appointment for Tuesday after 4pm.

My Public Service Announcement for today!!! STAY AWAY FROM THE SEARS OUTLET AT 3825 FORSYTH ROAD IN WINTER PARK!!!!!! And, for the love of God, don't buy a Frigidaire washer there!!!! It has broken three to four times in the past year since we bought it. Once two weeks ago... and then again one minute after the repairman left today. And now I'm told I must wait an entire week and a day before a new repairman can try to fix this lemon again. I WANT TO SCREAM!!!! You have been warned. That is all.

After 54 years of not having matching machines, purchased our 1st SET washer/dryer - Whirlpool Duet WED70HEBW - April 2014 from Sears, Oakhurst, CA. Dryer drum had problems from 2nd week of owning machine. Need to reach into dryer - PUSH drum manually, close door, push start. Usually doesn't help, so do it all over!!! 3 service calls with 2-4 weeks wait time - repairman ill, not working THAT day, secretary out and no one knows what is going on, repair person doesn't show, etc!!! Control board has been replaced, machine taken apart!!! Drum is becoming more frozen and harder to manually "PUSH START" - a VERY EXPENSIVE machine. We have ANOTHER call for Sears service--2 weeks from now!!! Soon guarantee will expire & we will be PUSHING DRUM of the same BROKEN MACHINE. HELP!!!

Bought a top-of-the-line Kenmore washing machine. It started rusting after one and half years. Rusted so bad that it start leaving rust stains ruining white clothes. Additionally the low water machine never cleaned like the high water old fashion. When Sears was contacted, they were kind enough to offer a $5 off coupon. Now friends and family are aware of the quality of Sears products. The arrogance and disdainfulness of people that once were foolish enough to trust Sears will not be repeated. We are happy with our new Maytag washer and dryer.

Kenmore Dryer Serial # M32013194 - I purchased the dryer 09/09/13 from Sears. I called Sear's to check if it was still under warranty. They said it was not, but I could try to contact Kenmore directly. I got Kenmore's contact number from Sear's and called. Upon calling, I gave the customer service representative the scenario with the dryer. He just came right out and said, "At this time there is no trouble shooting service on the dryer." I ended the call with, "Thanks for your help on a 2-year-old dryer. I WILL NOT be purchasing Kenmore ever again." Just for general knowledge, I've purchased Kenmore products for over 10 years.

I purchased a top of the line top loading high efficiency washer from sears one year ago this week. I have purchased Kenmore appliances for 40 years and always found them dependable and long lasting. This washer is horrible and I HATE IT. I have spoken to the store and customer service to no avail. It does not use enough water to clean anything - it distributes the clothes unevenly and then bounces across the room and I have to push it back. It sounds like the tub is coming through the side of the washer. I want a regular agitator washer and want Sears to offer me something in exchange for this horrible washer I was talked into as top of the line.

Called Sears to find out who will come and fix my 2 month old dryer? Sears took info and said Samsung will call in next 48 hours for appt. No call came so I contacted Samsung. They informed me that I was to contact them not Sears! When I called Sears to tell them, women on phone laughed at me! Samsung then calls Trans Global who then calls me 8 days later and they come out to look at dryer and now I am day 14 no dryer! I paid 1000 dollars on sale for dryer? Who is going to pay me the 100 dollars in 14 days I have paid to laundromat and my time!

Sears used subcontractor Appliance Services Plus in Fresno area. On November 12th we had an appointment to have a service tech fix our Samsung Washer (front loader). Tech from Appliance Services Plus came out and, of course, had to order a part as the pump was out. He said it would be in within a week and left. November 19th still no word from Appliance Services Plus so I called them. Female said they had not received the part and it would be in Friday so she scheduled an appointment for Monday November 24th. Over the next days never received a confirmation of appointment. Took off work on Monday and called at 8:00 am to verify the repairman had me on as the first customer as I had requested on the 19th. Same female said that she would check and see if the part came in. After 7 minute hold she returned and said the part had not come in. I asked why if on Friday the part had not come in would she not call me and tell me that so we could reschedule the appointment. She said she just found out that it didn't come in.

SEARS KENMORE 2600 High Efficiency Top Loading Washer - I purchased our new washer for nearly $500 and within 2 years, the bearings had gone bad in it and it sounded like an airplane was taking off in my house when using the spin cycle. I could not hold a conversation during the spin cycle. The cost to have a repair person fix it was prohibitive, nearly 1/3 to 1/2 the cost of a new machine. Whatever happened to the quality of machines that used to last 20 to 30 years with little or no repairs??

Oct 7th, 2014, Sears picked-up the Kenmore gas dryer and NEVER did refund the item which is cost of $550+tax. Oct 24th, I called Sears Online Customer Care asked for the refund. Sears' Agents kept send me to different dept - NO answer. Nov 8th, called and able to speak to Agent Ivy Id no.** , she gave the same information as Sears is working on the case, will send the information of refund via email. NO refund. Nov 16th called Sears. Agent Julie/ID no. ** , provided the same as previous agent and hung up the tel. I called back to Sears and able to speak with the Service manager Curtis/ID no. ** . Curtis said the same as the other agents, Sears will send an email of the refund's information. WHY SEARS TAKES SO LONG TIME TO RESOLVE THE REFUND? Easy to make the Sales and will not take the refund after Sears received the return's item. As of November 16th - I have NOT receive any refund of the Kenmore gas dryer that Sears is received.

I purchased a washer and dryer combo along with all the parts that comes with connecting the appliances to the wall/heater/gas. On the day it was suppose to deliver, it never came to my house and when I called customer service, they said I called them saying to not deliver the items because I was in the hospital. **. I was furious that I now had to take two days off work to wait for Sears to deliver the items. It was then rescheduled for next week and when the items came, they refused to install it and left. After my dad installed it for me, the washer did not work. AGAIN...FURIOUS. So I called customer service and had them come and just return everything back because I was furious with the company at this point. A long story short, after returning everything, and still having the returned receipts as proof that everything was returned. IT HAS BEEN TWO MONTHS AND AFTER SEVERAL COMPLAINTS AND PHONE CALLS TO THE COMPANY, MY MONEY HAS NOT YET BEEN RETURNED TO ME.

I purchased a new washer from Sears in April 2014. It never spinned clothes at the end of the cycle so the clothes were soaking wet when the cycle was complete. I called Sears about a broken washer in June. They were happy to fix it for me. However I still have a broken washer in October. I've had 5 contractors come out to try and fix the machine. They have ordered and replaced 5 different parts to no avail. I've wasted my summer waiting for the technicians to fix this. I've been told several different stories about how to get this machine replaced. I've been promised several different things that I never received.

New equipment delivered August 29, on time without any problems. The lights went out on the dryer after two uses, after speaking with some man who didn't understand English he said someone will call me in 5 days to set up a repair. After a week's time I complained (yelled) enough that the salesman got me a brand new one, I cancelled the repair and got a call a month later to set up the time for the repair, dumb. Now October 27 my washing machine does not work properly, the sheets were dry inside, had soap scum and lint, foreign guy at the service # could not understand that but told me since it was made by Samsung I had to call them, he gave me the wrong #, when I finally got a hold of Samsung service they said I had to make the service through Sears, now I cried. I called back and a lady told me someone would call me in TWO DAYS to arrange for service, she was sending a template to Samsung, what is that?? These are top load Kenmore HE MACHINES, pile of junk, beware. If I don't get a call in 2 days I will be in the store screaming and I will go during their busiest times, sorry in advance to the salespeople that are paid commission.

I am writing in hopes that someone can help! My mother purchased a refrigerator, stove, microwave, dishwasher, washer and dryer from Sears spending close to $7,000.00. The washing machine has never worked since purchase and all she keeps getting is the run around. She has requested a replacement and is being told that since it is over 30 days since purchase that she has to deal with the one that they can't fix. I understand policies and I also understand that policies can be broken.

Ordered washer and dryer from searsoutlet.com. The dryer was delivered after 2 weeks with no problem. Washer was canceled after 2 weeks for missing legs - delivery unable to install. I was told to start the process from the beginning which I did. Re-selected, re-scheduled delivery for 10 days after. On the day of expected delivery - after waiting for over 4 hours we were told they could not deliver for their truck could not make the turn onto our narrow street. The driver was very rude. Said they would deliver next week in small truck. Took time off to wait again - no call, no show. After we checked they said they would deliver in two days - completely unapologetic about wasting our time again. 2 days later they called to let us know they can deliver but unable to install because the unit had no legs.

I purchased a washer and dryer from Sears on sat 10-18-14. The man tried to set me up with gas and charged me more. Then he said if I had a charge card I was entitled to free delivery. Then he asked how I was leasing these. I said "I am paying on my C/C." "Oh then you can not get free delivery." "Okay just proceed with my order." They will remove the old ones and put the new ones in. Then he asked "When would you like it delivered - Mon, Tues, Wed?" "Monday" I said. "Okay they will give you a 2hr lead time." So I was told 7:30-9:30 am. Well they left these 2 large appliance on my living room rug. I just received a call from another case manager and said they will be back tomorrow to hook them up and will give me a $70.00 gift card. This does not make up for their mistakes. I feel that there are a lot of people who are dissatisfied with their incompetence.

The salesperson from Sears said that the LG washer was the best choice for me because it will work with my well by using less water & I could add water if I needed to. I purchased this washer in good faith + a 5-year extended warranty. It doesn't get my clothes clean. I called Sears several times and was told I used the wrong detergent, which I didn't, I used HE. Was also told I didn't know how to use it correctly that is why I wasn't getting the clothes clean. It won't run thru a complete cycle, it keeps stopping and then I have to put it in another cycle to rinse the clothes and spin. It would take up to 3 hours to get 1 load of clothes done.

Bought a washer at a Sears Outlet - had to wait one week for delivery. Didn't work, called repair next day. Waited another week for repairman to come out. Repairman didn't have part, waited two more weeks for another repairman to come out and install part. Repairman was complaining about many things - no partner to move a stackable washer and next service call and other repair people not being qualified. Then repairman kinda forced me to evaluate his service on his laptop. I was afraid to write a bad evaluation. He scared the bejesus out of me.

My washer broke down over a month ago. It's been one thing after another. Now this next part is on back order til 10/31/14 & that's only half of it. The other half?? I want a replacement washer & they are making me wait to see if parts come in...

Was in the market looking for a dryer, went to Sears Outlet on rt70 in Cherry Hill, NJ and they was having a sale on appliances. Spoke to a sales rep. and after talking with her decided to purchase washer and dryer. The sales rep told me that it was a set. After getting it home it wasn’t the same. So I called store, spoke to manager and made a complaint. He apologized and said that he would help me find a set. After finding a match, had it delivered and the old set went back to the store.

Bought our washer and dryer at Sears three years ago. Five months after, the washer stopped working. It took five weeks to be repaired! August 25th of this year our dryer stopped working. It took two weeks just to have someone come here! One week after the dryer stopped the washer started leaking everywhere, I called the horrible customer service number and they tell me that we have to book a separate appointment to have the washer looked at, and yep, two more weeks! I was told that they are specialized and the same guy can't look at both. This is all before any parts get ordered because they always have to order parts. The guy came September 5th and "fixed" the dryer and was nice enough to look at the washer and order the parts. We did one load in the dryer and it stops. I called right away, and another two weeks! I had an appointment booked for September 11th but they cancelled it as the guy looked at the washer. I was told that this was my problem! Now the date on the washer is for October 1st!

Let me start by saying I have been a customer of Sears for over 30 years. I have purchased 3 washer/dryers (including the one I'm having issues with now), an electric oven, a dishwasher and 3 microwaves. I have never had an issue until now. I purchased a Whirlpool Duet washer and dryer on 5/8/14 and scheduled a Sears repair call on 5/16/14 for loud banging. Tech said was loose drain hose inside machine. In the meantime, I was billed by Sears for the 5/16 repair call. Called various numbers to dispute and ended up in National Customer Relations and spoke to Shannon (Case #**).

We placed an online order for: frontload washer, pedestal base, hose, stacking kit In February of 2014. The base was incorrect for washer; stacking kit unnecessary. Both items were returned. Six months later, we are continuing to be charged; receiving threatening letters; credit score are being impacted all due to the error on SEARS behalf!!!! I am writing this to DISCOURAGE ANYONE FROM SHOPPING ONLINE AT SEARS.COM!!! ! We have shopped at Sears for many years, IN STORE, and will ONLY make future purchases IN PERSON!!! This has been a NIGHTMARE! !

I called a repair person through Sears and explained that the dryer was always turning off in less than a minute. He came out and confirmed the problem and advised that it was impractical to repair, since the repair would cost more than a new machine. This could have been done over the phone, but instead, he came and charged $79. He told me that the fee could be applied against a new machine, which was confirmed by one of the 4 or 5 people from Sears I spoke to that day. I was told to call the following day because the information was not yet entered in the computer system. On the following day, I was told there would be no credit for the service call, but I could get 10% off. When I attempted to arrange for this, I was advised that delivery would be in two weeks.

Purchased a washer & dryer from Sears in January and for 3-4 months everything was fine. Then the nightmare begins. I have spent more time on the phone with them and taken more days off of work to wait on a technician to come out. First time the technician came out and fixed the problem and said there was a design flaw with the specific model and we should try and get a new one. Second time they scheduled it (under the wrong name and model) then called and said the technician was sick so they would have to reschedule (again had taken half a day off work). Later that evening a technician showed up out of the blue, he had all the wrong information, name, phone number, model number etc. But because the service ticket was not correct he could not do anything. About 3 days later another technician showed up (another half day off of work) and said that there was a firmware update due to the design flaw. Now the washer has been working ok (other than the grinding noise it makes when they cycle starts up) but wait went to turn it back on and lo and behold the unit wont power up and the door is locked.

Was suppose to Change washing machine but I am disabled and it wasn't exchanged. I had insurance for 5 years. I cancelled ins. Because nothing was done. I had ins on washer and dryer. They were going to change washer but the dryer was not going to be changed. I would have two different fronts. Please help me my number is **. My name purchased was angela **. Thank you.

Bought a Sears Kenmore Elite wash machine 2 years ago. The machine stopped draining in April 2014. The first repairman was rude and told me I needed to use 1/2 the amount of detergent and replaced the drain pump but did not replace the wiring that came with the part. The machine still did not drain after the man left and a new appointment was made. I had to wait 2 weeks in between but when he came out again he replaced the motherboard and told me that was under recall. The machine was now worse. Not only was it not draining but also consistently off balance. The third visit, a different man was sent who ordered 4 boxes of parts and left. There was another 2-week wait after the parts were in. Two men came out and I was told all the mechanisms were replaced. The machine will not drain if there are clothes in it. I am now requesting a new Machine and I have been transferred 3 times and then disconnected without anyone calling back. The problem is not so much the machine now, but the service. Their repair people do not seem to be able to fix the problem and they will not replace it. I am now waiting on my 5th visit.

On 08/15/14, we purchased a new washer and dryer in Columbus Nebraska Sears. It was delivered the same day by people who have no business installing anything. Before they came, I called the store and informed them they would need to bring a Siphon Break for the washer to work properly in our basement with direct drain hookup and not continue to drain between wash and rinse cycle. Our old washer was a Whirlpool, which had a built-in siphon break in drain line. They show up empty handed, run it through a couple cycles and claim it works fine.

I requested a delivery of a washer and dryer that I purchased after 12:00 because we were not getting access to the apartment until then. The sale person said no problem and put my request onto the order. Delivery was scheduled for Aug. 1st. I received a call the evening of July 31st, and was told my washer and dryer would be delivered between 10:00am and 12:00. I explained that I would not have access to the apartment at that time and that was not what I agreed to at time of purchase. I was told nothing could be done about that and I would have to reschedule to Aug. 1st. which I did but that is very inconvenient due to my son's work schedule. I am very disappointed which I expressed to the representative on the phone. It seems the only way I can voice my displeasure is through this e-mail and to vow that I will never buy another Sears product that has to be delivered. I would much rather pay more and buy from a competitor with better delivery service.

Bought a new Washer and Dryer. After only 1 month the washer broke. 1st scheduled service appointment was two weeks wait. Repairmen came and said he needed to order a new circuit board and would be back the next Wednesday at 10:00 am. (He only comes to our town once a week.) The night before, on Tuesday, we received a call from Sears on our answering machine that they would be out the next day (Wednesday) between 8 am-12 pm. At 12:30 pm my husband called because the repairman had not shown up. He was told that it would be later in the afternoon. He told them no, he had another appointment and would not be back home until after 5 pm. They said they would try to get the repairman there after 5 pm.

I bought a gas dryer 5 weeks ago. It was delivered 5 days later. The installation contractor Sears used is Urban Pine Plumbing. They were so rude that the Sears customer service representative admonished them for being inappropriate. They were too busy to do the installation for 4 weeks. Sears pressured them to do it more quickly, which they agreed to. Nevertheless, they failed to get permits and permit requirement clarifications for the next 4 weeks, while stating many different excuses for the problem and erroneously stating that the city was being uncooperative. The city repeatedly told me they had not been contact by this company or by Sears.

We bought our washer and dryer from Sears, Kenmore Elite front loading, with pedestals. The washer works well, but we have had on-going issues with the dryer. When it stopped working, we contacted Sears Home Services for repairs. They came and 'fixed' it. We bought the extended warranty, enhanced for full protection because of the great pitch given and it seemed like good service at the time. When I did my laundry, I noticed that my clothes and linens had substantially shrunk. I called and told them and asked them to fix it and filed a claim for my clothes that were damaged. I asked if I should send them in somewhere or if someone would come to look and assess the damage and the person said just make a detailed list and submit it.

I strongly disagree with your decision about my services. If this is how you treat your customers that receive poor repair services with your company, I would never use the 10% discount you are offering me toward any appliance from your company. I will never purchase anything from Sears now or in the near future. A lot of my family members and friends shop at Sears, I will be letting all of them know about the inexperienced technicians that are hired by your company and the unreasonable resolution of your decision, it was very unethical and I feel your repair service cheat a lot of your customers that are unaware of parts and service.

My Kenmore Oasis washer made loud noise, had to have service man come out twice. He was very nice and DID his job. Problem is I was told I would get some of my laundry money, I spent reimburse. My washer was out for 6 weeks, waiting for parts. The lady's name was Paula at sears store in Forsyth ILL. It cost me 260.00. Don't expect to get it all back but maybe some.

We are having a problem w/ our Bosch Washer since we got it. And it will never work right. I have spent more money on clothes in the last 3 years than I have in my life. It will not clean. We are getting the go around. Paid extra warranty. The last 45 years we always purchase from Sears except for a used set in my basement and it works better than these do and only paid $50.00 for them. Including my daughters', we have purchase 4 fridges, 5 washer, 5 dryers, freezer, 3 dishwashers.

We purchased a Maytag washer and dryer from Sears. Well, on January 3rd a vacuum hose broke loose from its retainer, it leaned up against the motor and rubbed a hole in it. Well, the washer would fill the drum (front loader) to the top and then give an error, Whaaaaaaaaaaaat! Too much water? No kidding. Well, the first service tech came out (finally) January 16th, yeah two weeks later. He said, after spending about 10 min with the unit, it was a bad valve and left. The part came and on January 31, yes the next scheduled appoint, he came and said, "oh no it's not a bad valve, it's a sensor." The part came and on February 13, yes 13 days later he came back (all are different techs mind you), he took the machine apart and lo and behold the tube was broken. Well, he ordered the part and guess what? I was scheduled for 2 weeks later to connect the hose!

It's been more than a month since Sears was contacted by me, to fix my washing machine. Four times technicians from Sears have come to try to fix it. The last one couldn't even turn on the machine. I am requesting a replacement machine by Sears and refund for the laundry expenses that it has created. Please help me.

Washer is 1 year old. Thankfully, I purchased extended warranty. When washer gave an error code, I called Sears and they ordered part and asked me to let them call when part arrived. Part arrived and repairman came (about 8-10 days total). It was the wrong part because the error message ALSO included other problems! Whirlpool is aware of the problem! Whirlpool needs to have better communication with Sears and ALL questionable parts should have been ordered. The repairman could have fixed the machine and returned unused part to Whirlpool. SUGGESTION: when calling Sears repair, be sure to include information such as are the washer/dryer stackable? Is dryer GAS??? I am STILL waiting for new part, and now it is approaching 30 days without my washer. Totally unacceptable.

Had my front load washer for about three years. One day it would finish a load and the light would stay on and the front control panel went blank. I had to unplug it to "reset" it after every load. I called Sears and they set an appointment to have it fixed. It took over a week for the repairman to arrive. He said this is a common problem. He said he would have to order the main control board, it would take two weeks to get it in. It arrived and it said on the box "remanufactured". It arrived and he installed the part, I managed to wash four loads before it started to do the same thing. I called and they set another appointment up, I waited a week and they never showed up. I called and they said they would have to set up another appointment, ten days down the road.

The service rep said nothing is wrong with this washer, but it stills leaves soapy water spots on clothing. I purchase the best, but I am totally unhappy with this product. If Sears does not change this washer, I will never buy another Sears Product, which I have always been happy with Sears Products.

Don't buy Large Appliances or any mechanical item from Sears. They sell you equipment that have service issues and then don't take care of their obligation. Here's what happened to me. I purchased top load large capacity Washer/Dryer set. These units are Sears Elite which is their top of the line. The washer/dryer has been under a service contract since the first day of purchasing the appliances. I've had 3 service calls on both the washer/dryer and was told twice there was nothing wrong. The third time the guy found rust on the washer and the dryer had a thermostat and fuse issue. I was told that this series of washer/dryer is a Major Problem Child.

Our #maytag washer is covered under extended warranty but its taken them 2 months to fix!! Was told "whatever" by Raven ** this morning who claims to be a Customer Relations Supervisor when explaining we have been without a washer for months. Maybe on the 4th Service Appointment, they will actually be bringing the parts to repair. If its not fixed on Saturday (so many broken promises), then expect my family to be doing our Laundry inside the Barton Creek Store!!

Have a service agreement on my washer. Sears has sent the same tech out 3x & my machine is still broken. Tech came out on 11-2-2013, said only thing could be wrong is he needs to replace the springs, but I needed to sign a wavier that if he damaged anything while repairing the washer he is not responsible. I refused to sign & he left. I called to the repair dept & requested a supervisor at 3:03PM. I was told to hold. A supervisor did not pick up until 4:01PM, said his name was Mike. One minute into my conversation we were cut off. No call back yet.

It was obvious to my father and I that two of the deliverymen were brand new, like in the first day they ever worked for Sears. The man who took the dryer out of the truck did it incorrectly and dented the dryer. The younger man demanded I sign twice, once electronically and once on a piece of paper that contained gibberish language. The young man handed me a sticky pen and said: "Sign here!" Before signing the paper I tried reading it but could not understand one word of it as if it were written in tongues. I signed the paper but my brain was in a fog. After signing, I did not receive a copy of the paper I signed. Naturally, I wanted my wife (who was not home at the time) to read what I signed and called Sears Customer Service; and after a lengthy discussion was hung up on. I called again and got a different person and was told I could not get a copy of what I signed. I have no idea what I signed. I think I have a right to have a copy of the document I signed.

We bought a Kenmore top loading washer 10 months ago(1/13). After 10 months, the machine stopped working. The repairman came to the house and noted that the stabilizers had never been put in from the factory. Sears said that they would replace the stabilizers, but at that point the machine had already undergone more wear and tear that a machine should have at 10 months, i.e. it broke. Their argument was there was no visible damage, but simple mechanics tells you that the motor and tub were working harder in those 10 months than they should have. The equivalent process would occur if a car were to be sold without the shock absorbers in place. The drive train is going to take much more abuse than if the shock absorbers were to have been there from the start.

I purchase a Kenmore Elite Front Load Washer and Dryer in March 2012. We were starting to have problems with our 20-year old Amana set and decided to just go ahead and buy a new set and get the warranty so we wouldn't have to deal with repairing a washer and dryer anymore. We bought this Kenmore Elite set and the 3-year warranty really hoping we would never have to use it. The best I can remember I have had problems with the washer since we got it. The washer does not clear out the "bleach" dispenser about 80% of the time. The first time I called to have a tech come out to look at it, they pretty much told me that I was crazy because they couldn't recreate the problem.

Renovating my basement was includes my laundry room. Saw a sale for washer & dryers. So I put the pair on layaway online. When I received the pair, my contractor informed me that I needed a gas dryer instead of an electric one. I paid for the pair before the end of my layaway plan. I called Sears and spoke to a customer service rep who was quite rude and not very knowledgeable. I asked her if it was possible for me to switch out the dryer I have for a gas dryer. I was more than willing to pay the $100.00 difference for the gas dryer. She said no, I have to pay an extra $500-$600.

On August 13, 2013, I purchased a Kenmore washer that was defective. The tub was loose and other minor things. The customer service sent a replacement on August 15th which had the same issues, so I refused the replacement and called the customer service while the delivery person was at my home and they assured they would have the original washer picked up and issue a refund. It is now August 30th. Washer has not been picked up and I have spent at least 5 hours on the phone with multiple calls (4 calls) during the 2 weeks, always being assured the washer will be picked up. My time for refund and return is 30 days, so it seems they are purposely trying not to pick this item up to run my 30 days out.

Our Kenmore dryer model 110.63952102 works beautifully except that soft whites (like tee-shirts and blouses) come out with 2 to 3 inch brown stains. When we called Sears to inquire about this problem, the call center person said she had never heard of this problem. We called back and another call center operator said to scrub the glue residue off from the back of the drum. Yes, we did see a brown glue residue where the rear part of the drum rotates against the back stable center part of the dryer. It is way back in the machine and very hard to rub off. Use of detergent didn't help because the glue is so baked on after 5+ years of use.

We purchased our dryer and hot water heater about six years ago. We have had both repaired numerous times. Now, the dryer is out again. It started making loud, banging noises while drying our clothes last week. We just had it repaired in December 2012. The repairmen told us that the motor is gone, and it will cost $486 to repair. We just spent almost $200 in December to have it repaired.

I too purchased a Kenmore washing machine from SEARS. I also purchased the extended warranty. My washing machine gave me so much trouble within 5 years, I had to purchase a new one. A third party fixed it several times for a fee. I didn't realize that SEARS had practiced these warranties on all of its products that fail immediately after the warranty, and then SEARS Customer Service Warranty Department hunts you down for another warranty.

I had a service technician from Sears come out to replace an analog pressure switch on Maytag 5000 series washer because we were getting "sud" and "F35" code. The service was done in December 2012 and the technician told me that the new switch should last a lifetime and that we should have no more issues with that part. Their typical warranty period is 6 months and now that 6 months have passed, we are getting the same problem. It's amazing that a machine knows that the warranty period has expired. I've contacted the Sears to try to get this resolved but all they would say is to schedule another repair service and that I should pay for both the part and the labor as the warranty period has Passed. This, to me, sounds like a scam. If they would just acknowledge that they had installed a faulty part and make an honest effort to correct the situation, then I would have paid for their labor. That was never an option for them, and all they tried to convince me to do was to sell another year of warranty at $500.

I should begin with my experience at the store. I used a Sears Protection agreement credit to buy a new dryer, and of course ordered the new washing machine and pedestals as well. **, the store manager at Quaker Bridge was involved in the ordering process since we were using the credit from the microwave, which we had approval for since there was not another microwave as expensive in the store, and the one we had has been cited by a Sears repair person as an absolute lemon.

My 15-month old dryer stopped working in 11/12. Sears came to repair it and said they needed to order the part. It is now almost 5/13 and I still do not have a working dryer. All Sears is offering is $500, which at this point feels like a payoff. They have not offered to replace my dryer and claim 67 people are waiting for the same part. That in itself sounds like a poor quality dryer part which Sears should recognize and replace the machines. I had to buy the extended warranty to get the repair service and they now are trying to say that is an agreement to just take the $500.

I purchased a Calypso washing machine from Sears in 2003. I was replacing an older Kenmore machine. We had always been very happy with Sears and have bought all our appliances from them. However, after four years of having Calypso and having an extended warranty, every year, once or twice, I have to wait to get scheduled to have the machine fixed and hope the technician will have the part in the truck. If not, then it’s another 10-15 wait to get the part and technician. What happened to sears? Where is the consumer protection? As I am writing you, I am looking for a solution for the next 10 days to wash my clothes.

Sears has been an institution in our family for major appliances for over 60 years. Yesterday I took my mother in to Sears to buy a new Kenmore front load washing machine. By adding a service agreement for 3 years ($150.00), delivery, etc., the total was over $1,000.00. This was at approximately 3pm. She also paid extra for next day delivery (today).

On 1/23/13, my washer (less than 1 year old) did not fully spin out. On January 30, a tech arrived but did not have the part needed; tech ordered the part. Part arrived on 2/2 and tech was scheduled to make repair on 2/13. The tech came to make the repair but the part didn't fix the problem (tech was here less than 20 minutes). Tech reordered the same part (capacitator) as well as a new motor. On 2/20, tech came to install parts which, of course, did not correct the problem (tech was here less than 20 minutes). Well, we've now received another part but Sears is now telling me they can't send a tech until 3/6/13! I feel like I've spent half my life on hold with their customer service departments, as well as trying to have someone available at my home during their numerous 4-hr window appointments!

A store discount that was incorrectly not applied to our purchase of a washer has led to a month's worth of us contacting Sears and escalating the issue. The escalation reached the Blue Ribbon team nearly three weeks ago. We were told that the issue would be resolved within 24 hours and have not heard from them since. My daily calls to them have all gone unanswered. We should have gone with our initial instinct and purchased the washer from a different retailer as this is not hardly our first terrible experience with Sears. Never again.

I ordered a Kenmore 3.4 cubic foot washer machine on December 31st. We received a text message that our washer was ready to be picked up at the Orland Square Mall on January 4th. So on January 5th, we went and picked up our washer. When we were finally ready to install the washer, we opened the box and found the washer was damaged, so I called the store to find out what needed to be done to do an even exchange. I was told since I placed the order online, I needed to contact the .com line so I did.

After purchasing many major appliances for my home and rent houses, I purchased a pair of Bosch washer/dryer. The string of failures was immense. To name just a few: The salesman misrepresented washer as one which had features I sought. It took weeks to pick up the wrong model and finally deliver correct model but was damaged in transit. They delivered the wrong model again. They failed to bring two men to take to second storey, which I had specified. Dryer also arrived damaged. Salesman failed repeatedly to correct. I've dealt numerous times with store GM and managers of their delivery service. They offered discount cards as a token for the problems but never repaired or replaced damaged units. Delivery men damaged stairs in my 100+ year old home by not using proper methods. I posted this saga on FB and Twitter and was contacted but they did not follow through. No wonder Sears has fallen so far in market share.

I bought a front load washer and dryer from Sears. I bought it on the 8th of January. The delivery was set for the 14th of January. The delivery driver hooked up the washer - no power. And the salesperson sold me the wrong stack kit. I told them to take back the washer and dryer. My wife and I went back to Sears and tried to get a replacement. They proceeded to tell me that I need to accept the redelivery and have a service man come and fix it. I told them that I would be stuck with a non-working unit for an undetermined amount of time. My wife called corporate. They were going to price match the same unit at a competitor’s store, but the catch is that the item has to be in the store, not from a warehouse, which is logistically a nightmare. So we know have to wait for 7-10 days to receive a refund check (and no washer or dryer).

Six months after purchasing the Kenmore Elite Front Loading Washer, the main control board went out leading to false error codes and the washer not cycling. The repair price was over $500, but as it was under warranty, it was covered. I only had to wait 3+ weeks for the parts to arrive and the repair to be completed. I wisely purchased the extended warranty plan as I expected the washer would continue to have problems. Eighteen months later, the main board went out again giving a false error message. Despite a comprehensive description of the problem and probable repair need, the technician did not bring the main board and rescheduled for 10 days later, leaving me a total of 6 weeks with no washer.

Sears maintenance contract problems: October 22, Monday evening, Kenmore Washer HE-2t has code on it. I re-run it, and still code appears. I called Sears, but they are closed for the night (The Philippine call center said they could not take down the information for the morning.). Tuesday AM, I called Sears tech. He suggests we turn off the machine and restart to check circuit board. No problems there. The same trouble code reappears during a new wash cycle. He schedules the earliest appt. available - in 15 days, November 7. No other earlier appts. available. Sears repair service is backed up. I also request transfer to their complaint resolution section for earlier action. Jill in High Pt. NC call ctr. tries to be helpful but cannot escalate the appt. I indicate that 15 days without clothes is not acceptable. She concurs and checks - Sears delegates the service to A&E in the SF Bay Area and cannot help. She indicates that Sears service contract does not have any time guidance on when service is provided. She files a complaint for me. We are put on an escalation list for cancellations.

When we were building our house, my father was anxious to buy us all new appliances and did so in April 2007 prior to us moving in, in October 2007. He added the 5-year warranty, which of course, in the first 6 months was used and is still sitting in the box in our garage. I actually used my dryer 4 1/2 years and had it repaired 3, if not 4, times for the same problem. The drum felt kept coming out in the back, but keep reading; it gets better. The first time it happened, it was going to be a couple of weeks before the repairman could come out. But he told me that it was okay to continue using the dryer and that the only problem would be if my clothes caught in the crease where the felt had been and that it may tear my clothes. Anyway, he came and fixed it. No issues.

Sears HE4 - First, I want you to know this front loader was having a smell on the clothing. One visit from my sister, who bought the same washer a few months after me, came over, smelt one of my towels, and said that she knew what is wrong with my washer and why it has that smell. She showed me the lip surrounding the inside and showed me all the gook that had accumulated surrounding it. We cleaned it with Pinesol and noticed we no longer had the problem. No one ever told me about this problem even when I called and asked a serviceman who came to work on the dryer which had a control board that went out in it.

I have used Kenmore appliances for 30+ years. Through our service contract, Sears could "no longer repair our washing machine." We were to select a new washing machine. After reviewing various washing machines, we selected a high efficiency model. The salesman at Tri-County, Ohio stated that the washing machine was top of the line, rated among the best by Consumer Report.

The repairman finally came and after looking at the machine, told me he didn’t have the part with him. He would have to order it and then when it came in, I could call and have someone come out and repair it. He told me that these washers tear up all the time and that people were taking it to court. I have had nothing but problems since I got the washer. My clothes dingy, black streaks on clothes and when it does spin, the clothes came out knotted and tangled. The pump was replaced 2 times. Still have problems; washer not worth a crap.

First of all, the confirmation phone call was awful. They kept putting me on hold and they couldn't find my order. They asked my phone number at least 4 times and they repeated it wrong every time! They also asked my name over and over. The delivery was to be expected anytime between 3-5pm but they came at 7pm. The washer doesn't work and cold water connection is leaking all over the floor. We were told that the repairman can't come out for a week!

The is part 2 from the July 26th review. I have since had 2 more service people out for a total of 5 and still my dryer is not fixed. The one before last arrived almost 2 hours past my 5-hr. window so now I have spent over 35 hrs waiting for Sears to repair my dryer that is under warranty, not to mention putting me out of business. He was very nice, very strange and after spending 3 hours here, he still didn't fix it, so that was a total of 10 hours that day. The really strange thing is he kept hurting himself and ended up leaving his vacuum cleaner.

Sears has lost all credibility in my view! We purchased a matching set of a Maytag washing machine and gas dryer back in early June. At the time of the purchase, we were told that the washing machine was in stock, but that the dryer would be a week or so. We have had to endure the automated phone system that calls every morning starting at 8 am, again at 8:30, then at 9 am asking us to call an 800# as the delivery is delayed again. When we call that number, we are told to contact the San Rafael Sears store where we made the purchase directly about delays in the order.

I am writing to officially request a refund of the delivery/setup fee that I paid to Sears’ home delivery for delivery and installation of a washer/dryer set that we purchased at Sears in Tri-County, Cincinnati, Ohio. I have truly never had a worse customer service experience in my life than I have had over the last 2 and a half weeks with Sears’ home delivery. I’ve been treated rudely and dismissively and Sears should be ashamed at what it has become when it comes to customer service.

I am a contractor and I purchased a clothes washer through contractor sales in early 2012. One of my customers purchased the same clothes washer at the same time I did. Both of us had problems with the washer...damaging clothes and making loud noises. My customer was able to get her money back without having to pay any restocking fees. I spoke to Marshel in customer service in May who told me that I would have to pay a $70.00 restocking fee and also a pick-up fee and that due to my complaints, I would not be able to purchase through contractor sales in the future. I asked to speak to a management person within customer service to discuss my issues and was told by Marshel that someone would call me back. I have yet to receive a phone call. I contacted Clinton at 888-266-4023 ext ** (with executive office) of Sears customer service four times. I left him detailed messages and he has never returned my phone calls. It doesn't appear Sears wants to stand behind the products they sell or treat their customers equally. I have made every effort to get my problems solved but no one from Sears wants to help.

I purchased new washer dryer from Sears 5 months ago. It has been broken for 6 weeks. After 4 repair visits, it's still broken. Always, the wrong part was ordered or broken part arrived or it's a 2-man job or sorry, can't make it today. It's the worst experience I have ever had.

Since date of purchase in June 2011, my front load washer has had issues. I have had 5 service calls and the machine still makes horrific noises. The drum has been replaced; the water pump was replaced several days after I got it. They replaced the soap drawer before they figured out the water pump was cracked. Service men will not witness a wash cycle. They just run it through the electronic cycle and, of course, it is quiet even though the call center person makes that request on the work order. We purchased the extended warranty which refunds your money (in a gift card) if not used. That's a joke because it has never been right since day 1. I have all Sears stainless appliances in my kitchen, but we will never purchase another major appliance from Sears.

I went to Sears to replace my Kenmore washing machine since Sears is still known as a reputable place to buy appliances. When I made the purchase, the computer system at Sears was so antiquated the salesperson could not complete my purchase. It took him 30 minutes to process my transaction with the help of a sales manager. Once in the system, it showed that my washer was available in the warehouse; however, they could not deliver it for another 7 days.

I purchased a washer and dryer on May 2010 (Kenmore 600). There is deterioration inside of the dryer. The washer does not need anything but hot, warm and cold. I had the tech from Sears two times and he said this was Kenmore’s design. Were your engineers smoking something when they designed this pair? I want hot water not mixed with cold water and warm water not mixed with cold and plain old cold water. I tried to contact a Kenmore rep through Sears and got nowhere. I cancelled my Sears card. I paid $1000.00 for a sorry pair of junk. I will never step in a Sears store again nor will I buy any Kenmore Whirlpool or GE product again.

Kenmore Washing machine from Sears Fort Collins, CO - I bought a new washing machine for my daughter and her family in June 2011. The salesman Lance at Sears played this machine up to be the top of the line - High efficiency, great washer. Never had one come back. The reason being Sears wouldn't take it back, and Sears has sent out repairman after a repairman for the last year. Each repairman has said these are the worst machines they have ever seen, and the collaboration was never set and parts were missing upon purchase. We have had nothing but rude managers and people in repair department office at Sears. I paid just a few dollars under $500.00 for this machine. The warranty is getting ready to expire, and nothing is still being done!

I have been dissatisfied with my Samsung washer and dryer since I bought it. I have had service people out many times without satisfaction. I have purchased extended warranties, special soaps from Sears and the washer continues to smell and the dryer bundles the load and doesn't dry. Since you won't replace these lemons, I am forced to new appliances and you can rest assured I will not buy them at Sears. Furthermore, I will let my friends know of my dissatisfaction with your store and service department policies.

Excellent customer service following a washer problem - We had a complaint that was filed a few days ago, but since dealing with Jim ** at the executive offices and "Blue Ribbon" case manager, the matter of our defective washer was very satisfactorily resolved. We will get a replacement and he handled it professorially and swiftly.

We will be submitting a letter as well, and sending a return receipt to the Sears Customer relations Hoffman Estates office. But, the basic issue is that we have spent hours on the phone and are on our 4th round of repairs for the same problem for a washer purchased from Sears less than 8 months ago. The last time in fact the part broke within minutes of the technician having replaced it. This is clearly unacceptable. In fact, the technician called to advocate for a new washer given to us is clearly defective. Please contact us to resolve the matter which would clearly warrant a replacement washer. Please contact us for details to resolve the matter.

I bought a washing machine from Sears just over a month ago and it is already broken. I called to have it repaired and they told me they cannot come for a week and I have to be at my house between 8am and 5pm (missing a day of work). I had never purchased a Sears appliance before and I will never buy another one again. What am I supposed to do for the next week? Are they going to reimburse me for the laundromat? Of course, not. When I told the representative, "Are you kidding?" referring to having to wait a week, he said, "Well, the only other appointment I have is on the 17th," which would then make it over a week and a half. He then tells me they are only in my area two days a week. They really need more service technicians. I will be calling the store as soon as they open.

I bought this washing machine in 2008 with the 3 yr warranty. Overall, this washing machine has been a big disappointment due to very long running times. Even on the express setting that is supposedly 28 minutes, this machine runs for an hour. Yesterday, it completely stopped working. Can power on but won't cycle. We contacted Sears repair center and they could not just set up a simple repair appt without attempting to sell me more product! It’s very irritating. I shudder to think how much it is going to cost to fix this 4yr old machine!

I purchased a washer and dryer in March 14, 2009. Also, I purchased an additional 3-year warranty/service agreement. I called and received the annual service call in both 2010 and 2011. We called today, March 29, 2012, for our third and final inspection under the 3-year service agreement. Sears refused saying our agreement became void on March 14, 2012. I paid for and expected 3 visits. I asked for the last visit in March 2012. I did not expect the response because of being 15 days past the 14th of the month. Well, guess what? I will never step into a Sears again and I will make sure that we tell everyone about this. What happened to customer service? Ask the men in blue!