Sears Washers & Dryers Reviews

When I inspected the unit, I found that the mounting bolts had never been installed in the unit. I called Sears and they sent out a tech. He inspected the unit and confirmed that the bolts had been left out of the unit and that the rear panel in the unit was all that had been holding the weight in place and it finally fell out. I took pictures and he informed his office of his findings. They offered me a $250 labor credit, but the parts would costs at least $350 if there wasn't any other damage to the unit when the weight fell.

I told them that this was unacceptable. They gave me a number to call. I got a voicemail and left a message. Five days later, I called again. Three days later, I called again and in the afternoon, I received a call from this consumer advocate for Sears. They basically called me a liar. The lady told me, "Do you really expect me to believe that it just fell out after four yrs?" I told her that her own service tech inspected the unit and could see that the bolts had never been installed. The bolts go through molted plastic and they would definitely leave some kind of a mark after four yrs if they had been installed. She told me that they would do nothing for me and that I would have to seek satisfaction through civil means. What a company!

I have since reported them to the BBB and am extremely frustrated over this situation. The tech told me that the average life of this unit is 12 to 15 yrs. When I bought the unit, it was represented to me as having all the parts. I am closing my Sears acct. that I have had for 27 yrs. I don't know what else I can do. Thanks for this avenue to vent my frustrations over this matter.

The repair man (tech ID #**) arrived and told me he did not think the part he was going to install would work. He said that the tech he has to clear the repair with did not listen to his evaluation and that he has to replace this part first. So, he replaced the working piece of equipment and tested the machine. During that time the new part shorted out, and he called his tech advisor. Now, he has ordered the replacement part and the part he broke. He has re-scheduled me for the 1st of September at which time I will have been without my washer for over a month.

Also, he put American Home Shield on the phone at which time they offered me $300.00 to add to the cost to replace my washer, which is by no means the replacement value. I declined that offer at which time the Sears repairman stated that eventually they will just refuse to approve the repair. Also, they will only come to my town on Tuesday and Thursday between 8-5. Thank you for your consideration in this matter. Consequences: apparently none other than wasting a considerable amount of my time and the cost of doing my laundry at another location.

They better give me the full amount (which is $500). I think if someone buys a lemon that has been discontinued, they should replace it with something that actually is a reliable appliance! Furthermore, even when it did work, it never got the cloths very clean! I have always bought Kenmore appliances. This was a really expensive machine and I thought I was getting something extra special. I think Sears should replace it for me. With the voucher, I'm obligated to buy from Sears again.

Did Sears deliver a dude and now I am stuck with it? I believe that as a consumer, I am getting the raw deal and now they are asking that I take yet another day off of work to accommodate their schedule. Giving a person a window of 8AM-4PM and making them stay and wait is not customer-friendly. My family will never purchase another appliance from Sears. We made a big mistake by replacing the washer/dryer/refrigerator and stove with Sears products.

I have lost a half week of work dealing with Sears on something that should have been resolved in a few hours. I've also had to go months without the use of my dryer which is a great inconvenience especially in the summer. Sears is completely discompassionate about the situation and refuse to even escalate my case or expedite my repair. Pleas help.

A month went by, they ordered the air pressure, hoses, another air pressure tube and other things. None worked, the repair man said it could be the main frame of the inside, but he will try other things first. Tim has been really nice and he said this was a tough one. I called the service center and said it has been over month. How long do I have to deal with this? She said, Mrs. ** you are almost to your $500.00 voucher. I said fine, but I was getting tired of this. Every visit is around $150.00 to $200.00; he was already out 4-5 times. Well it flooded on my husband. He got mad because I told him you have to watch the washer it fills and it agitates and you have to turn it off and then on again. I told him he can clean it this time. He was in the kitchen with a small mop. So, I went there and got two towels wiping and wringing. He called and wanted another repair man.

I called the repair center. She told me she has to have the repair man state it can’t be fixed. So they can inspect it to make sure there was no intentional damage to the washer. That made me so mad. I told her I don’t even want a new washer. This one is practically new and I don’t want to deal with moving it and taking out anyway. Another came by, filled it (the washer) and left, I told to please state that it is still not fixed because I was getting tired of this. I called the repair center again and told them he came by - it still is not fixed. She said Mrs. ** there is no record of a repair man that came by. He did not even write down that he came by, so they finally found it, and sent me a survey over the phone.

My teenage daughter started laundry. I told her to set the timer for every 3 minutes. She did not hear the timer. I was in my room working. I got up, went to the living room. I told her she better be watching that washer. She walked through the living room and I was behind her. She flew up in the air and slammed on her back. The water went all the way in the kitchen, flooded. Her neck was bothering her for 3 days. Now I was mad, I called them up and insisted for my voucher. Now my children are getting injured. This is not acceptable.

I made yet another appointment and asked for Tim - he ordered another part. Did not work, he shook his head and said please let me try one more, he did. No luck. I called to try to get my voucher. I told them I have to be over $500.00. Mrs. ** you have not reached your $500.00. I told them I had to have reached it by now. She told me then I had to have one service call for $500.00. So, I told her what the other lady said, sorry she said. I said then give me my money back. I can't because of the all the service calls and parts. I told her my washer was not fixed. She told me yet again to have a service man state he cannot fix it.

I called the service center, told them to send only Tim since he was trying. I waited for the part. He came, tried to fix it, and did not work. I asked him to please call, this is the last time. He called and said this is gone long enough can we help customer out; I am baffled about the washer. He shook his head and got off the phone and said sorry. They were not listing to him. He told me he would be right back. He will try to order the large part because of air leakage. I said okay. That is over $500.00 and he thinks that might be the problem, then maybe I could get my voucher. They told him no. I asked why well they get at cost. I said that does not matter, if I were to pay for it, it would be over $500.00. I am not selling it.

So, I got mad. I told him I have had it. He said he understood and would keep working on it, and would try the wire harness. I called the store manager. He said he did not know about the agreements. I told him the long story. I don’t want to deal with this anymore. He sent a tech out, over 30 years he was on the phone for about 30 minutes. They wanted him to order the timer. He said no and they went back and forth. Then, I heard well she has been waiting too long, and ended up ordering the wire harness.

It did not work. So, I called up service center, told them I was ready to sue them. It has been almost 90 days and I have been lied to and given misleading information on the phone. They offered me $100.00 off a washer. I told them I paid $214.00, that’s all they would give me. I should not have to use their store. I told them to keep their money. I will just go to another store and no longer do business with them. The terms and agreement state I can have a refund or $500.00.

I had two kids slip and fall. My carpet is stained. I am upset because they lied to me over the phone. Even the repair man said this is not right. I also emailed the customer complaint on the Sears website, he emailed me right back. I thought finally this will be ended over a stupid washer. He told me to give him the zip and name of the store. I waited for another part just in case, did not work again, so I emailed the zip code. Then, he gave me a number. I called, waste of my time. I emailed him and told him thanks for nothing. So I will stop here since it is so long. Thank you for your time. Consequences: my daughter’s neck and back hurt, my carpet is stained. Took time away from my work and money, caused stress.

I am supposed to wait another 48 hours because it was a Friday and that department does not work on weekends. This is going on 3 months. Can someone tell me why I am waiting two months for my problem to get resolved? I think I have had enough patients and must be compensated for all the problems I have been through with this company. I have a household of 3 adults and no washer going on 3 months. My service plan ends on August 8th and I do not wish to renew it with these rogues, but I am worried that they will say that I am not covered and this entire ordeal will just be a big waste of time.

I prepared a load of laundry to wash, but first the instructions said to just run some sudsy water through first which I proceeded to do. However, as soon as the water started running into the tub, it began running out from underneath as fast as it was going in. At this point, I was very upset to put it mildly. Now not only does my brand new, almost $500, washer have two dents but also is leaking from underneath. Now I have two choices. I can load it up and drive all the way back to St. Cloud with it, wait for another one to come in and go back to pick it up or wait until all the parts come in and let the service man repair it. Although I feel strongly that Sears should have brought me a new one and picked up this one, I opted to get this one repaired and bypass all the hassles of trying to speak to a live person and getting the runaround again. I will not return there to make a purchase very soon.

Consequences: hanging out my clothes more often, hanging them in my apartment, laundry room is a mess. I have an August 1st wedding to plan for, how do you think I physically feel?

Now, clothes are piling up, and there's no nearby laundry. My son has to play baseball in dirty uniform. My wife had a near nervous breakdown from constantly being lied to. Also, there's extensive water damage when pump cracked the first time. Not to mention, lost time from work, missed appointments, and a lot of headaches. I'm begging; please someone help us.

Five months later, I called Sears repair again for the very same reasons as before. On June 9th, 2009, another Sears’ repairman came to our home and said that the washing machine needed a new power board at a cost of $434.45 and that the GE Profile dryer had a defect where the gas is plumbed into the machine. It has warped the side of the machine and that will have to be replaced at a cost of $117.80 for the labor only. (I have the repair receipts).

I called Sears Customer Service and spoke with Elizabeth in Customer Service Corporate, I told her I wanted a complete refund as even though we purchased the warranty, I didn't trust these machines because the Sears repairman told us that the GE dryer had a defect and that the GE Profiles break down all the time. I asked him which ones don't break down all the time and he said the LGs. He hardly ever has to repair them. Elizabeth said that since we were out of our 90 day window, a complete refund was not possible. However, she could offer a replacement. She gave us case numbers. We were told to go to our Sears store in Bakersfield, CA, give the salesman the numbers above and pick out a new washer/dryer. If there was any price difference, Sears would credit our Sears credit card. We were to get only the item numbers from our local store and then call Elizabeth back.

On June 10th, we went to the store, picked out a new LG washer/ dryer and pedestals. When we returned home and called the phone # given to us, we could not reach Elizabeth and furthermore, no one at the phone numbers she gave us even heard of anyone named Elizabeth. We gave them the Item numbers for the new LG washer with a price of $1,079.00 and LG Gas Dryer at a price of $1,138.99, with (2) LG pedestals at a cost of $229.99 each. This resulted in a credit to us of $260.61.

So then we talked with Jeff, who arranged for the credit on our card by taking all of our credit card information and scheduling delivery of the LG washer/dryer and pedestals on Friday, June 12th between 2:30pm and 4:30pm. We spent an hour on the phone arranging for delivery of the new set. On June 11th, we received a phone call from Anassa from Sears Delivery to verify delivery on the 12th. This took another 1.5 hours on the phone as no one had the proper information.

On June 12th, the delivery occurred on time. However, they were not delivering the new LG set, they were delivering the same GE Profiles I already had in my laundry room. They took the new GE Profiles back on the truck and we called Sears customer service again (800-479-6351). We were told at this time that we had to talk to Processing and see if they could figure out what went wrong. We spoke with Tamika, Shane, Jeff Deborah, Gail and Shangela over the next few days with no luck. During the time spent on the phone by my husband, I called our local Sears store and was told by the appliance salesman, if we purchased the new LG set with pedestals, they could deliver all of it on June 16th including pedestals. On Saturday, June 13th, we spoke with Yolanda at 12:49 pm and she immediately transferred us to Anassa. We were told there was a problem with the sales check. After being on hold for 45 minutes, Anassa told us that someone will process this and call us back in a few minutes. Well, you can probably write the rest yourself, no one called us. We called back at 3:30 pm and the only person we could get to answer the phone was Loss Prevention who said no one was there.

Sunday morning, June 14th, we received a call at 8 am in the morning from Sears Delivery stating that they were ready to deliver the GE Profile washer and dryer that afternoon. I laughed at this point and told her we already had a GE Profile set which we were supposed to exchange with a new LG washer and dryer. I also told her that on Friday, Sears had already delivered the GE Profile set and that it was taken back because it was wrong! My husband spent another day of phone calls back and forth with several different people at Sears with no avail. We were finally told that Sears could deliver the LG washer/dryer on Monday, June 15th, but that we had to go to our local Sears store to pick up the pedestals. We were to call Jonathon (LG Appliance at our local Sears store) to arrange for pick up by us of the LG pedestals. Of course, when we called our local Sears store, there was no Jonathan and no one had heard anything about a pick up.

On Sunday night between 6pm and 9pm, we received a voice mail stating our delivery would occur on Monday, June 15th between the hours of 12:30 and 4:30 pm. About 11:30 am, we received a phone call from the delivery guy stating he was around the corner and would be at our home in 5 minutes. My husband asked him what he was delivering and he said a washer and dryer, but no pedestals. When he showed up, he put the LG washer/dryer in our garage still in the boxes as he could not install without the pedestals. Also, he stated that he had no authority to pick up the old GE Profiles. At this point, we were also informed that the pedestals were on back order until the third week of August. So now, we have the GE Profile set (that does not work properly) in our laundry room and a brand new LG washer/dryer in our garage in boxes. Basically, we were told we have to wait until the end of August to have the entire set installed in our house.

At this point, we called customer service again and spoke with Tamika (again). I asked that the phone call was recorded and demanded to speak to a manager so that I could get a complete refund as at this point, I want nothing to do with Sears ever again in my life! She said that I didn’t need a manager, that due to all the misinformation and problems, she would process a complete refund. She asked if I could please hold, so that she could process this.

After 20 minutes on hold, Angel came on the line and was so completely rude. I cannot even believe it! She said that we were out of the 90 day window for refunds and that nothing could be done. My husband grabbed the phone and asked to speak with her manager. She stated she was the highest level and she didn’t have a manager. He asked her what we are supposed to do with all of these washers and dryers and she curtly replied, she didn’t care what we did. We asked for a phone number for Sears Corporate and an email and all she gave us was an address. She said there was no phone number or email. Then she had the nerve to say, “Thank you for calling Sears have a nice day,” and she hung up on us.

Immediately, I Google searched Sears Corporate and found two phone numbers. I called and spoke with Sandy who transferred me to Tasha. Tasha explained that the refund has to go through the Processing Dept. and was again told a complete refund was not available, but Amanda in processing would refund our credit card $1,000 and then told us we were responsible to find the LG pedestals. Then Sears Delivery called us and said that they would schedule pick up of our old GE Profile set on the 17th. My husband said, “Don’t bother coming unless you have the LG pedestals to go with the new set of LGs sitting in our garage.”

I am sending this information to any and all people who may be able to help me. This is the most ridiculous situation and all we want is a full refund of $3825.29 and Sears can come and pick up both sets of washers and dryers. On top of everything else, FedEx delivered the main panel part for the GE Profile washing machine repair that wasn’t even scheduled. So now, we have that part sitting in the garage with the LG set. Every time we speak with someone new, repeat the same information over and over and we are told a different thing by every person we talk to. We have done everything they have told us, but nothing has been resolved.

My husband was a loyal Sears customer and defended their products when I tried to convince him to buy from another merchant. I went to a home improvement center and priced washing machines. I can get a top loader washing machine and you can nearly buy two brand new washers for the price of the five-year extended warranty. Sears insisted that their one-year service agreement was better than a manufacturer's warranty and that was the benefit of buying from Sears. Eventually, when we called to complain, we were referred to the Sears National Customer Relations office, which provided no solutions. Sears does not stock the quality appliances that they once did, nor do they provide the quality customer service that they once did.

June 2, the next repairman came and ordered additional parts. June 9, the repairman came to put in the parts but Sears sent the wrong parts! I was told that the correct parts would be FedEx-ed the next day and that a repairman would fix the problem the following day, which is today. I did receive the parts yesterday and guess what? Sears told me that I have to wait another week for them to come out and fix it even though they screwed up and sent the wrong parts the last time. It is the biggest mess. I get nothing but lies about how they will try to get someone out by calling the dispatcher. The customer is the biggest loser in the whole story.

I have been without a working washer for 6 plus weeks and no one at Sears gives a care. What is really funny is when I called, they thanked me for being one of Sears' "best customers". I have a chronic problem with my back so I have to be very careful loading the laundry to take to the laundromat 2-3 times a week. I have had to spent about $25 per week, which is about $125 so far.

I spent $365 in laundry services during the seven weeks that my washer was broken and unrepaired. I have four kids living in my home including my husband and to keep up with the laundry without a washer was a complete nightmare. I was physically exhausted from hauling laundry to the laundry mat after working 12 hours shift at the hospital as I am a nurse.

Every time I had a service call for your techs, the two never came. The other would put me at the end of the day, even though I asked for an a.m. schedule. They didn't show till it was convenient for them, meaning seeing that I am so close to headquarters, they put me last on the list, knowing I have an a.m. appointment. I have been stood up on many occasions. I prepped the area where the machine is in my home and played the waiting game. This type of behavior on your part is bad business. I want my money back. I tried to make it work, but this product, this machine, is just bad.

I need to mention that this is a second home, used seasonally. If it had been used on a regular basis, this would have happened within 3 months. The washer was used for approximately 125 loads. Also, I need to mention that this laundry center replaced a 20-year old unit. Now 6 months later, after approximately 50 more loads, it happened again. I again called my service company, and he was floored that it happened again. He stated he had never seen this happen before, much less twice, and recommended that I contact Sears, stating there was something defective with this machine. I called Sears and have been rerouted 6 times to different people. Sears is absolutely no help! I will never buy another Kenmore product!

We were without a washer from December 13th to January 23, 2009. It took that long to get the correct part. We were told the part would cost $450, but it ended up being $250.00 We purchased the extended warranty because we did not trust the machine & sure enough we have had to have it repaired (another part). After 7 visits from 6 different technicians (one came twice), the machine is still not working right. We have it on a cement floor, checked it with a level to make sure it is level. We have put it on a piece of wood to absorb any vibration, but it didn't help. It does not move until it starts the spin cycle. The machine starts to shake & makes a very loud noise. I can't believe that 6 Sears’ technicians & 2 new parts cannot fix this machine.

I also have a bill in dispute for the past 2 months with Sears Credit. They were supposed to credit my card back $273.77 for the incorrect part. I signed off on a charge of $261.99 on January 23rd, which was customer amount due. I asked the technician if this was all I owed & he said that was correct. I received my Sears bill & it shows $535.75. It looks like they reduced the amount & re-added it in. When I called to ask about the bill I was told that my card was charged $387.83 & they had to investigate what happened. I have the bill in dispute, but I have to pay the minimum balance so I don't get charged late fees. I feel they are stringing me along until I pay the bill. I have made numerous phone calls & they still don't have a resolution for me. I can't believe Sears stays in business the way they treat their customers.

I paid for my appliances in good faith, but have received nothing but a runaround from Sears’ employees. I tell everyone I know or meet, not to purchase anything from Sears. I was a good customer for many years without any problems, until now. I think K-Mart buying Sears was the worst thing to happen to Sears. They have definitely gone downhill. I will let you know if & when I get satisfaction with this problem.

On April 2, 2007, we had to have a repair on the washer's tub. The entire inner tub had to be replaced. The washer was taken apart on April 2, 2007 and was not put back together until the technician returned on April 17, 2007 to replace the bad tub. We were without our clothes washer for 2 weeks. However, the repair on the April 17, 20074 was not performed correctly and the first time we attempted to do laundry, the washer flooded our laundry room. The Sears technician returned on April 18, 2007 and had to order replacement parts for 2 clamps and a bellow. The technician returned on April 24, 2007 to install the bellow and clamps.

Everything seemed fine until we had another leak in October 2007. That occurred right before we left for vacation, by the time the technician was able to come out on October 24, 2007 the washer did not leak again. About a year later, in August 2008, we began to have intermittent leaks from the washer again. We were unable to figure out where they were originating because we would start the washer and then leave the house. When we returned, there would be water all over the floor. A Sears technician arrived on August 8, 2008 but could not get the washer to leak. The technician left and as soon as we started a load, it leaked. We called the technician back and he saw the water on the ground and saw where the leak was coming from. The technician performed a preventative maintenance check (tightened bolts) and left at 2:00 pm.

At 4:55 pm, the washer was still leaking. At this point, we attempted to have Sears replace the defective washer. However, Sears did not want to replace the washer since the intermittent leak would not occur for the technician and the minimum requirements for replacement, 4 part failures during 4 different visits within 12 calendar months had not occurred. On April 5, 2009, while doing laundry, the washer began beeping and displaying a F11 code. After reading the owner's manual and performing the steps it suggested, the code cleared and the cycle finished. The very next load caused the same error to appear on the console, at which time I called Sears to schedule an appointment. The next available appointment was on April 14, 2009, which was over a week away. We were told to continue to use the washer and keep clearing the codes when they appeared.

The codes reappeared on April 6, 7, and 8th. The failure on April 8, 2009 caused an additional code to be displayed, FDL. At this time, the door broke and we were unable to do any more laundry. I called Sears to report the additional code and problem so the technician would have the appropriate parts. On April 14, 2009, the technician arrived and replaced the door latch and door strike plate. He explained that the door latch was beginning to fail and that it was causing the F11 code. As soon as he left, we attempted to do a load of laundry at which point 8 minutes to the end of the cycle, the F11 code reappeared. I called Sears and a technician was sent out the next day on April 15, 2009. The door would not unlock and the controls would not allow us to do anything else, so when the technician arrived, the washer was still displaying F11. The technician explained that there was a problem with the user interface and he would have to order a new part. He scheduled a return appointment for April 28, 2009. He told us to continue to use the washer if we could. Upon researching this error code we have found that it means the following:

Condition F/11- Serial Communication Error; Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. Possible Causes/Repair: check wire harness connectors to the MCU, the motor, and Central Control Unit (CCU); check the drive system for any worn or failed components; check MCU; check CCU; check Motor; check wire harness. Unfortunately, the technician did not check those items and is not replacing those items. So, we are certain to continue to have these problems again and again.

Sears expects me to be washer-less for almost 3 months. Unbelievable! I went online today and found three merchants that have this tub assembly in stock right now. Still, Sears will do nothing and I am forced to haul laundry to the laundromat 3x per week for yet another month. I will never buy anything from Sears ever again - not an appliance nor clothing, not even a paperclip. I will not support a company that has so little regard for its customers and so little willingness to support products that bear its name. It's a horrible company and I hope they go out of business.

I did a little research and saw that there is an investigation for a class action suit for this washing machine and it is very frustrating to me that something costing this amount of money is of such poor quality. Even more concerning is that this is a Sears product and they are not even standing behind their own products. I was told I should have purchased the extended warranty that was almost 200 dollars. It was a struggle financially for me to buy the item in the first place and then to have it stop working less than 2 years later is way beyond frustrating, especially when they know that the machine has had multiple problems.

I also found out that we're not alone in this, NO ONE apparently that purchased these has received them. I was also lied to when I asked them if they had had ANY of these items on Black Friday. I was informed that the first 30 people got theirs. Since we were 5th in line, it was amazing to be told we had ours (interesting since we're still waiting.) Apparently, Sears has no companywide policy for dealing with this issue, because I was told it up was up to the individual store's discretion.

These were Kenmore appliances and I am discouraged with Sears. I think these are reconditioned appliances and it's not what I wanted. I would have bought second hand if I wanted to in the beginning. I went to Home Depot for the rest of my appliances and have no trouble and the whole family will not buy from Sears at all after my experience. Now, not quite a year later, my set still makes strange noises but if they break again, I'll throw them to the curb and go to the Home Depot and start all over again.

I went back to the store and was told and given a slip in writing that the owner (as he had my paperwork) would fill out the necessary paperwork and get the $75.00 refunded. A few days later, the store called and informed me that the owner decided I wasn't getting anything back as the machine was delivered, too bad it was smashed. The credit card won't do anything as it's Sears through Citibank, so I owe $75.00 for NOTHING. What is this world coming to? I am in my 70s and can't believe this.

The bottom line is that I feel like they falsely advertised and subsequently oversold a product that was not available. They have my money and I have no working washer and dryer in my house. They have offered to refund my money but that is not the point and it does not help me buy the same washer and dryer for the same amount now. Lowe's did have it available for that same price but of course do not now. They should stand by their advertisement. I would have never bought a washer and dryer knowing that it was a three month wait!

Well Jan 1, I decided to check on my delivery. No order found, is what I got. Called customer service and was told, “Oh, we cancelled your order on Dec 11”, at least some of you received an e-mail. And here I stand in the same position of the supervisor saying corporate isn't open today, I give them a call tomorrow, and will call back. My friend was lucky enough to go to Lowe’s that weekend and order this set from them. He is still waiting for delivery too. It will be interesting to see if Lowe’s can get them in but not Sears. He cancelled his Sears credit Card, and I will be doing the same. Sears just isn't the same reliable trusting company that it used to be.

We contacted Sears again and told them that we would like to have a new machine, they told us that we were out of our time frame for an exchange. Shortly after that my wife was doing a load of clothes, when she pulled them out they were coated with grease. She then called Sears and they sent a tech out, he said that a bearing had gone out and that was our vibration problem. My wife contacted Sears again and demanded a new washing machine. This time they agreed and sent us a new unit, this was May 15 2008. On October 11 2008 the dryer would not work at all, we contacted Sears and they sent a tech out. He stated that the circuit board had gone out and that it would have to be ordered. It took 3 weeks and 6 boxes of wrong parts to get the dryer to work. The tech that fixed the dryer stated that these were problem units and that we would continue to have problems, as he walked out the door he said that he would see us again.

In that time frame my wife had contacted Sears to see if we could exchange the washer and dryer for different machines, that we felt we had a bad set and would have problems from here on out. Sears denied us our request. Dec 12 2008 we called a Sears tech to repair a control problem with the washing machine, he said the parts would have to be ordered. On Dec 31 2008 Sears tech came to install the new parts, this time he stated that the new parts were defective and would have to order the parts again. He stated that we needed to get some legal help to solve the problem we are having with Sears. Bottom line is that we would like to exchange these machines for different one with Sears. Please help us in any way you can. Thank you.

So we wanted to cancel the order. The woman offered a 10% off the order, for our trouble, and we asked if we would get confirmation of that, she said yes in 12 to 24 hours. Guess what, never got that confirmation, big shock there!!! it took me over 24 hours to even get an email of my original order. So the 15th came and still no call for delivery, my husband was upset, he called our local P C Richard, they had the same washer and better stove, said we can have it next day. I am looking at both appliances from P C Richard right now and I love them. Went placed the order, by the time I got home, they already called to confirm delivery. Woke up today by the phone ringing, and it was P C Richard giving me my 4 hour window, they came at 9:00 am, and I was doing my wash by 10:00 am, imagine that! I called sears.com back and told them to cancel the order, the man informed me that it was still in processing and now claimed my credit card co. was holding it up.

Now a completely different story. I told him if that was true then my credit card company would have called me to confirm it not let it go for days. So I told him to cancel the order, he did, and within 2 minutes I got my cancellation emails on the order. Wow, what a company, they won't process an order like they state, but boy they are sharp when it comes to cancelling. Good business, huh? This negative experience will affect all of sears not just online. It is switch and bait, tell people they can have it next day with a false sense, and then give them the run around. I'll even bet they were out of stock and they kept trying to cover it up and keep me waiting. Also, when the order was cancelled, there was no 10% discount. Showing on the order for our trouble so I expect if the items were shipped that would have been another fight as well to get that.

Terrible business on sears, false sense they give their consumers. Just a complete waste of time. I will be happy to push the P C Richard name to my friends and family. Sears will not get any more of our business and I will advise friends and family of the experience. In fact, I will send out this letter to everyone I know, and all the complaint sites, as well as all the sears departments I find to inform them of this. Thanks for nothing Sears!!!! By the way, I used the same credit card to make my purchase from P C Richard and what a miracle......it went through right away!!!

On July 18, 2008 again my washer was pulling clothing under the tub and the same technician came out that retrieved the clothing and charged us $145.18 and told me that I had to use garment bags to wash my clothes. On the third call to the technician, I asked for a different person and that person said that the wash plate was worn and needed replaced and said that was probably the problem on the first call. He quote us a price of $380.00 for parts and labor on top of the $290.00 I had already spent. We declined this repair and have since purchased a Kenmore HE3t. I intend on purchasing a new dryer in the near future and I believe that the $290.88 that I spent for clothes retrieval was unwarranted.

I went with her the next day. When we walked up, the two sales people we saw were in the process of helping others. We waited patiently (approximately 15 minutes plus). Neither salesperson acknowledged our presence. When one of the salespeople finished, I approached him and asked if he was available to help me. He replied, "I am now off the clock". Neither person had the courtesy to say, "Someone will be with you shortly". I told the salesperson that saying something like "thank you for waiting, someone will be with you shortly," but he didn't say a word, neither did he apologize. Nonetheless, we continue to wait.

When the other salesperson got a chance to help us, he was short and uninterested - possibly because of our selection. What I failed to mention is that we'd gone to Lowe's prior to visiting Sears and the dryer we chose was approximately $39 more at Sears. We told the salesman that and he said Sears would match that price. We went to Sears because we were going to put the purchase on a Sears Credit card. Lowe's had a delivery rebate along with their lower price. Sears said they only match the price, but not the other factors. Needless to say we went to Lowe’s, and got that same dryer for even less off, and the service was outstanding! No waiting, and complete courtesy and professionalism.

Service technicians came out 4 times, did not get the machine to work, asked for advanced payments for labor (to the tune of $154.00!!??), did not know that electronic parts are covered by a 2 year warranty, did not bring or even order the parts required, got different opinions every time as to what is wrong, when parts arrived they still could not fix the machine. This is unbelievable and our trophy front loader still sits there, waiting to be fixed!

The repairman came on Thursday, October 2. He called me at work and said they were not supposed to sell me a one-year maintenance contract for this washer. He attempted to get approval for parts to fix the washer, but they would not approve. He assured me I would be refunded my payment for the one-year maintenance contract in full. Later that day I called Sears Customer relations. This lady told me that they stood behind every product and that my washer would be fixed. She called back later in the afternoon to tell me she had given me incorrect information and that they did not sell service contracts for the Calypso any longer, as of Jan of 2008. I checked with Sears parts dept. and was told that the pump for the washer was $152 including shipping and handling. My husband and I decided the best thing to do was purchase a new washer, which we did last night.

Not only do they talk you into spending money on the extended service plan but to get something repaired you must take off a minimum of two days from work to get the job done, thus losing even more money, potentially $700 for me. One day for them to come and tell you what's wrong, even if you already know what's wrong. They will not order parts until they make a service call. What happened to the days of the service van with thousands of parts on board? And a second day for them to come and make the repair. Oh, the time window for their arrival is NINE HOURS. Quite convenient. Don't forget the extra time and money you need to spend at the laundry mat while your $1,000 appliances are down for the count.

This code has been coming up since the week after I purchased it and I called support they said just turn it off wait 20 miuntes and turn it back again. Very time worthy don't you think? VERY disaapointed in the ONLY new washer and dryer I have EVER bought!

Altogether, the repairs necessitated 4 service calls and 6 trips by repairmen, and each time when parts were necessary, we had to wait while they were ordered. At one point, we did not have a washing machine for 7 weeks. Another service call took 2 weeks to fix. And what a nightmare trying to get through the absurd customer service request line that Sears operates. You are on hold for very long periods of time, and at least once after several phone transfers and 20 minutes, our call was disconnected.

They wouldn't take the machine back under the lemon law. To qualify for that, you have to have 4 repairs each necessitating a replacement of parts, or so I was told. It works now as I write this, but who knows for how long. The repairs were under warranty, but I have copies of the bills, and there is about $950. worth of work done on a $650. machine.

I looked under my washer and found that some how dozens of wash clothes and small items have some how slip down and out of the washer to the floor under the machine this has got to be a fire hazard. This machine is a fraud on the public. It should be recalled and my money refunded. I paid over $1000 dollars for this mess. Sears says I need to wash my washer with bleach to get rid of smelly water, How is that saving water you have to that about every 3 days. My clothes reek even after dryed in dryer. The only reason I bought this is because CONSUMER REPORTS claimed this was a great machine so they should be included in a class action law sue.

I had to take my clothes to a public laudry and guess what that has been the cleanest they have been in 1 1/2 years. So now sears says if they can't fix the problem in four visits due to lemon law that have to replace it. So I'm sure they will never be able to fix a machine that is just a dog/lemon. By the way to get any help or complain to sears they hung up on me or put me on hold at least 10 times and five different numbers. And get this I ask one person what state was I calling they said due to safty reasons they couldn't tell me what STATE. They have that many unhappy customers.

We cannot wash our clothes.

stressed waiting for them to come for about 5 hours window and being without the washe for 3 month

The computer has broken 4 times. The hinges broke, causing the lid to slam down hard enough to break off a finger. The unit shocks you. The unit has been out of balance for 3 months, and has almost put holes in our walls from bouncing around. Now, the unit does not drain as of this weekend.

Sears has spent over $500 compensating me for laundry, etc. on this $800 washer. When first installed, the tech's did not attach to dryer hose and filled the entire house (brand new) with dryer dust, making us all sick and requiring 3 complete floor to ceiling washings (-- in a new house!) Their warranty is costing them thousands of dollars, but all I want is a friggin' washer that works more than two months before breaking.

I have lost 30 hours of labor, 15 hours of time on the phone, hundreds of dollars, physical injury, and now I have to rip out my cabinets for the repair man, as this is a new demand of Sears. They may not be in business much longer if this kind of nonsense and liability is common.

Well, has that all changed in my life of 52 years. My Sears Calypso washing machine was expensive and a piece of junk. When I called about getting it repaired right after I bought it, I felt like I was dealing with the Warden at a prison (I assume) when asking for help. I have realized that in 50 years or so, SEARS has become one of the biggest dissapointments to the American public.

I also called other repairmen and they ALL said that I shouldnt put any money in the repair of that washing machine.

Front load washer are expensicve. The Sales man told me he may have a Dent-n-scratch model in the back. He did. It was $1600 marked down to $800. This is more than I wanted to spend. Then he added the 5 yr service plan at $400. Now I'm at $1200. My wife wanted the washer although it was scratched severly on the front. The salesman couldn't get the $100 coupon to work on this item. He went ot the manager and they told him absolutly not. Said it was on it's 4th mark down. I explained the aggrevation I had been through with my current Sears washer. Should have lasted more than 4 yrs. It was $625 then.

So I'm standing in Sears thinking about how much money I spend at Sears every year and I was still coming back to spend another $1000 on a washer. To find I wasn't even considered as a valued customer. I told the salesman to keep the Sears coupon. I drove next door to Lowe's and bought a [competitor's] washer. I had no choice and really felt the Manager at Sears could have worked with me on the $100 discount. Was it worth the $100 discount to loose a customer who has spent several thousands of dollars in this store? Sears will not be my first choice to look for anything anymore.

i am sure this has caused everything i wash to wear out sooner. you should see it on an average load - everything including pant legs are twisted together, even on a small load w/ 2-3 things in it.

The dryer itself does not get hot enough, the washer creates mold and even scrubbing the gasket with bleach does not clean it out. I don't have time to deal with this! We spent over $1000 on both these machines, plus $150 for the warranty and we basically need to buy new ones.

Even with my back problem I have to go grab a bucket out of the garage, rinse the clothes that are still in the washer, and try to ring them out enough to dry them. Too expensive to fix, so we have to buy a new one. We're not going to let this go. We are going to sue if we have to.

I am required to replace the washer with a more recent design, which does not have the same mold/mildew problem. Alternatively, I could replace the seal on the Kenmore unit, and then pay a service technician to repair the vibration problem (of which I was informed by the Sears rep). Sears was willing to cover the cost of parts for the vibration problem, but I would be required to pay the labor. Again, I am left with the option to continue spending more money on this washer, or to replace it with a similar unit that has been updated (for about $600).

I am under warrenty, but may if i was paaying i would get better service.I have filed complaints with the complaint department and written three emails and no wants to respond to me. I guess my situation doesn't matter but if it was them it would matter. There are 5 of us in this house and two are 5yr olds, we have alot of wash.

so far two and a half days loss of pay, and laundry mat expenses.

1. Lemon Law. Sears' policy is to replace a non working machine after four attemots at repair. Everytime I speak with someone in Customer Service I get a different reason as to why this machine doesn't qualify. The machine needs to be fixed or replaced. Neither is happening.

2. The Customer Service Repair Department is ABYSMAL. Appointments are scheduled weeks out and then no one shows up. Parts are ordered with no follow up. Complete lack of accountability. Technicians are incompetent. Everyone apologizes, but no one can DO anything! I am a very reasonable person at my wits end!

Tremendous inconvenience; lack of washing machine FOR WEEKS requiring laundry to be done at alternative site. Small economic consequences (cost of Laundramat); no physical damage.