Sears Washers & Dryers Reviews

My husband was a loyal Sears customer and defended their products when I tried to convince him to buy from another merchant. I went to a home improvement center and priced washing machines. I can get a top loader washing machine and you can nearly buy two brand new washers for the price of the five-year extended warranty. Sears insisted that their one-year service agreement was better than a manufacturer's warranty and that was the benefit of buying from Sears. Eventually, when we called to complain, we were referred to the Sears National Customer Relations office, which provided no solutions. Sears does not stock the quality appliances that they once did, nor do they provide the quality customer service that they once did.

June 2, the next repairman came and ordered additional parts. June 9, the repairman came to put in the parts but Sears sent the wrong parts! I was told that the correct parts would be FedEx-ed the next day and that a repairman would fix the problem the following day, which is today. I did receive the parts yesterday and guess what? Sears told me that I have to wait another week for them to come out and fix it even though they screwed up and sent the wrong parts the last time. It is the biggest mess. I get nothing but lies about how they will try to get someone out by calling the dispatcher. The customer is the biggest loser in the whole story.

I have been without a working washer for 6 plus weeks and no one at Sears gives a care. What is really funny is when I called, they thanked me for being one of Sears' "best customers". I have a chronic problem with my back so I have to be very careful loading the laundry to take to the laundromat 2-3 times a week. I have had to spent about $25 per week, which is about $125 so far.

I spent $365 in laundry services during the seven weeks that my washer was broken and unrepaired. I have four kids living in my home including my husband and to keep up with the laundry without a washer was a complete nightmare. I was physically exhausted from hauling laundry to the laundry mat after working 12 hours shift at the hospital as I am a nurse.

Every time I had a service call for your techs, the two never came. The other would put me at the end of the day, even though I asked for an a.m. schedule. They didn't show till it was convenient for them, meaning seeing that I am so close to headquarters, they put me last on the list, knowing I have an a.m. appointment. I have been stood up on many occasions. I prepped the area where the machine is in my home and played the waiting game. This type of behavior on your part is bad business. I want my money back. I tried to make it work, but this product, this machine, is just bad.

I need to mention that this is a second home, used seasonally. If it had been used on a regular basis, this would have happened within 3 months. The washer was used for approximately 125 loads. Also, I need to mention that this laundry center replaced a 20-year old unit. Now 6 months later, after approximately 50 more loads, it happened again. I again called my service company, and he was floored that it happened again. He stated he had never seen this happen before, much less twice, and recommended that I contact Sears, stating there was something defective with this machine. I called Sears and have been rerouted 6 times to different people. Sears is absolutely no help! I will never buy another Kenmore product!

We were without a washer from December 13th to January 23, 2009. It took that long to get the correct part. We were told the part would cost $450, but it ended up being $250.00 We purchased the extended warranty because we did not trust the machine & sure enough we have had to have it repaired (another part). After 7 visits from 6 different technicians (one came twice), the machine is still not working right. We have it on a cement floor, checked it with a level to make sure it is level. We have put it on a piece of wood to absorb any vibration, but it didn't help. It does not move until it starts the spin cycle. The machine starts to shake & makes a very loud noise. I can't believe that 6 Sears’ technicians & 2 new parts cannot fix this machine.

I also have a bill in dispute for the past 2 months with Sears Credit. They were supposed to credit my card back $273.77 for the incorrect part. I signed off on a charge of $261.99 on January 23rd, which was customer amount due. I asked the technician if this was all I owed & he said that was correct. I received my Sears bill & it shows $535.75. It looks like they reduced the amount & re-added it in. When I called to ask about the bill I was told that my card was charged $387.83 & they had to investigate what happened. I have the bill in dispute, but I have to pay the minimum balance so I don't get charged late fees. I feel they are stringing me along until I pay the bill. I have made numerous phone calls & they still don't have a resolution for me. I can't believe Sears stays in business the way they treat their customers.

I paid for my appliances in good faith, but have received nothing but a runaround from Sears’ employees. I tell everyone I know or meet, not to purchase anything from Sears. I was a good customer for many years without any problems, until now. I think K-Mart buying Sears was the worst thing to happen to Sears. They have definitely gone downhill. I will let you know if & when I get satisfaction with this problem.

On April 2, 2007, we had to have a repair on the washer's tub. The entire inner tub had to be replaced. The washer was taken apart on April 2, 2007 and was not put back together until the technician returned on April 17, 2007 to replace the bad tub. We were without our clothes washer for 2 weeks. However, the repair on the April 17, 20074 was not performed correctly and the first time we attempted to do laundry, the washer flooded our laundry room. The Sears technician returned on April 18, 2007 and had to order replacement parts for 2 clamps and a bellow. The technician returned on April 24, 2007 to install the bellow and clamps.

Everything seemed fine until we had another leak in October 2007. That occurred right before we left for vacation, by the time the technician was able to come out on October 24, 2007 the washer did not leak again. About a year later, in August 2008, we began to have intermittent leaks from the washer again. We were unable to figure out where they were originating because we would start the washer and then leave the house. When we returned, there would be water all over the floor. A Sears technician arrived on August 8, 2008 but could not get the washer to leak. The technician left and as soon as we started a load, it leaked. We called the technician back and he saw the water on the ground and saw where the leak was coming from. The technician performed a preventative maintenance check (tightened bolts) and left at 2:00 pm.

At 4:55 pm, the washer was still leaking. At this point, we attempted to have Sears replace the defective washer. However, Sears did not want to replace the washer since the intermittent leak would not occur for the technician and the minimum requirements for replacement, 4 part failures during 4 different visits within 12 calendar months had not occurred. On April 5, 2009, while doing laundry, the washer began beeping and displaying a F11 code. After reading the owner's manual and performing the steps it suggested, the code cleared and the cycle finished. The very next load caused the same error to appear on the console, at which time I called Sears to schedule an appointment. The next available appointment was on April 14, 2009, which was over a week away. We were told to continue to use the washer and keep clearing the codes when they appeared.

The codes reappeared on April 6, 7, and 8th. The failure on April 8, 2009 caused an additional code to be displayed, FDL. At this time, the door broke and we were unable to do any more laundry. I called Sears to report the additional code and problem so the technician would have the appropriate parts. On April 14, 2009, the technician arrived and replaced the door latch and door strike plate. He explained that the door latch was beginning to fail and that it was causing the F11 code. As soon as he left, we attempted to do a load of laundry at which point 8 minutes to the end of the cycle, the F11 code reappeared. I called Sears and a technician was sent out the next day on April 15, 2009. The door would not unlock and the controls would not allow us to do anything else, so when the technician arrived, the washer was still displaying F11. The technician explained that there was a problem with the user interface and he would have to order a new part. He scheduled a return appointment for April 28, 2009. He told us to continue to use the washer if we could. Upon researching this error code we have found that it means the following:

Condition F/11- Serial Communication Error; Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. Possible Causes/Repair: check wire harness connectors to the MCU, the motor, and Central Control Unit (CCU); check the drive system for any worn or failed components; check MCU; check CCU; check Motor; check wire harness. Unfortunately, the technician did not check those items and is not replacing those items. So, we are certain to continue to have these problems again and again.

Sears expects me to be washer-less for almost 3 months. Unbelievable! I went online today and found three merchants that have this tub assembly in stock right now. Still, Sears will do nothing and I am forced to haul laundry to the laundromat 3x per week for yet another month. I will never buy anything from Sears ever again - not an appliance nor clothing, not even a paperclip. I will not support a company that has so little regard for its customers and so little willingness to support products that bear its name. It's a horrible company and I hope they go out of business.

I did a little research and saw that there is an investigation for a class action suit for this washing machine and it is very frustrating to me that something costing this amount of money is of such poor quality. Even more concerning is that this is a Sears product and they are not even standing behind their own products. I was told I should have purchased the extended warranty that was almost 200 dollars. It was a struggle financially for me to buy the item in the first place and then to have it stop working less than 2 years later is way beyond frustrating, especially when they know that the machine has had multiple problems.

I also found out that we're not alone in this, NO ONE apparently that purchased these has received them. I was also lied to when I asked them if they had had ANY of these items on Black Friday. I was informed that the first 30 people got theirs. Since we were 5th in line, it was amazing to be told we had ours (interesting since we're still waiting.) Apparently, Sears has no companywide policy for dealing with this issue, because I was told it up was up to the individual store's discretion.

These were Kenmore appliances and I am discouraged with Sears. I think these are reconditioned appliances and it's not what I wanted. I would have bought second hand if I wanted to in the beginning. I went to Home Depot for the rest of my appliances and have no trouble and the whole family will not buy from Sears at all after my experience. Now, not quite a year later, my set still makes strange noises but if they break again, I'll throw them to the curb and go to the Home Depot and start all over again.

I went back to the store and was told and given a slip in writing that the owner (as he had my paperwork) would fill out the necessary paperwork and get the $75.00 refunded. A few days later, the store called and informed me that the owner decided I wasn't getting anything back as the machine was delivered, too bad it was smashed. The credit card won't do anything as it's Sears through Citibank, so I owe $75.00 for NOTHING. What is this world coming to? I am in my 70s and can't believe this.

The bottom line is that I feel like they falsely advertised and subsequently oversold a product that was not available. They have my money and I have no working washer and dryer in my house. They have offered to refund my money but that is not the point and it does not help me buy the same washer and dryer for the same amount now. Lowe's did have it available for that same price but of course do not now. They should stand by their advertisement. I would have never bought a washer and dryer knowing that it was a three month wait!

Well Jan 1, I decided to check on my delivery. No order found, is what I got. Called customer service and was told, “Oh, we cancelled your order on Dec 11”, at least some of you received an e-mail. And here I stand in the same position of the supervisor saying corporate isn't open today, I give them a call tomorrow, and will call back. My friend was lucky enough to go to Lowe’s that weekend and order this set from them. He is still waiting for delivery too. It will be interesting to see if Lowe’s can get them in but not Sears. He cancelled his Sears credit Card, and I will be doing the same. Sears just isn't the same reliable trusting company that it used to be.

We contacted Sears again and told them that we would like to have a new machine, they told us that we were out of our time frame for an exchange. Shortly after that my wife was doing a load of clothes, when she pulled them out they were coated with grease. She then called Sears and they sent a tech out, he said that a bearing had gone out and that was our vibration problem. My wife contacted Sears again and demanded a new washing machine. This time they agreed and sent us a new unit, this was May 15 2008. On October 11 2008 the dryer would not work at all, we contacted Sears and they sent a tech out. He stated that the circuit board had gone out and that it would have to be ordered. It took 3 weeks and 6 boxes of wrong parts to get the dryer to work. The tech that fixed the dryer stated that these were problem units and that we would continue to have problems, as he walked out the door he said that he would see us again.

In that time frame my wife had contacted Sears to see if we could exchange the washer and dryer for different machines, that we felt we had a bad set and would have problems from here on out. Sears denied us our request. Dec 12 2008 we called a Sears tech to repair a control problem with the washing machine, he said the parts would have to be ordered. On Dec 31 2008 Sears tech came to install the new parts, this time he stated that the new parts were defective and would have to order the parts again. He stated that we needed to get some legal help to solve the problem we are having with Sears. Bottom line is that we would like to exchange these machines for different one with Sears. Please help us in any way you can. Thank you.

So we wanted to cancel the order. The woman offered a 10% off the order, for our trouble, and we asked if we would get confirmation of that, she said yes in 12 to 24 hours. Guess what, never got that confirmation, big shock there!!! it took me over 24 hours to even get an email of my original order. So the 15th came and still no call for delivery, my husband was upset, he called our local P C Richard, they had the same washer and better stove, said we can have it next day. I am looking at both appliances from P C Richard right now and I love them. Went placed the order, by the time I got home, they already called to confirm delivery. Woke up today by the phone ringing, and it was P C Richard giving me my 4 hour window, they came at 9:00 am, and I was doing my wash by 10:00 am, imagine that! I called sears.com back and told them to cancel the order, the man informed me that it was still in processing and now claimed my credit card co. was holding it up.

Now a completely different story. I told him if that was true then my credit card company would have called me to confirm it not let it go for days. So I told him to cancel the order, he did, and within 2 minutes I got my cancellation emails on the order. Wow, what a company, they won't process an order like they state, but boy they are sharp when it comes to cancelling. Good business, huh? This negative experience will affect all of sears not just online. It is switch and bait, tell people they can have it next day with a false sense, and then give them the run around. I'll even bet they were out of stock and they kept trying to cover it up and keep me waiting. Also, when the order was cancelled, there was no 10% discount. Showing on the order for our trouble so I expect if the items were shipped that would have been another fight as well to get that.

Terrible business on sears, false sense they give their consumers. Just a complete waste of time. I will be happy to push the P C Richard name to my friends and family. Sears will not get any more of our business and I will advise friends and family of the experience. In fact, I will send out this letter to everyone I know, and all the complaint sites, as well as all the sears departments I find to inform them of this. Thanks for nothing Sears!!!! By the way, I used the same credit card to make my purchase from P C Richard and what a miracle......it went through right away!!!

On July 18, 2008 again my washer was pulling clothing under the tub and the same technician came out that retrieved the clothing and charged us $145.18 and told me that I had to use garment bags to wash my clothes. On the third call to the technician, I asked for a different person and that person said that the wash plate was worn and needed replaced and said that was probably the problem on the first call. He quote us a price of $380.00 for parts and labor on top of the $290.00 I had already spent. We declined this repair and have since purchased a Kenmore HE3t. I intend on purchasing a new dryer in the near future and I believe that the $290.88 that I spent for clothes retrieval was unwarranted.

I went with her the next day. When we walked up, the two sales people we saw were in the process of helping others. We waited patiently (approximately 15 minutes plus). Neither salesperson acknowledged our presence. When one of the salespeople finished, I approached him and asked if he was available to help me. He replied, "I am now off the clock". Neither person had the courtesy to say, "Someone will be with you shortly". I told the salesperson that saying something like "thank you for waiting, someone will be with you shortly," but he didn't say a word, neither did he apologize. Nonetheless, we continue to wait.

When the other salesperson got a chance to help us, he was short and uninterested - possibly because of our selection. What I failed to mention is that we'd gone to Lowe's prior to visiting Sears and the dryer we chose was approximately $39 more at Sears. We told the salesman that and he said Sears would match that price. We went to Sears because we were going to put the purchase on a Sears Credit card. Lowe's had a delivery rebate along with their lower price. Sears said they only match the price, but not the other factors. Needless to say we went to Lowe’s, and got that same dryer for even less off, and the service was outstanding! No waiting, and complete courtesy and professionalism.

Service technicians came out 4 times, did not get the machine to work, asked for advanced payments for labor (to the tune of $154.00!!??), did not know that electronic parts are covered by a 2 year warranty, did not bring or even order the parts required, got different opinions every time as to what is wrong, when parts arrived they still could not fix the machine. This is unbelievable and our trophy front loader still sits there, waiting to be fixed!

The repairman came on Thursday, October 2. He called me at work and said they were not supposed to sell me a one-year maintenance contract for this washer. He attempted to get approval for parts to fix the washer, but they would not approve. He assured me I would be refunded my payment for the one-year maintenance contract in full. Later that day I called Sears Customer relations. This lady told me that they stood behind every product and that my washer would be fixed. She called back later in the afternoon to tell me she had given me incorrect information and that they did not sell service contracts for the Calypso any longer, as of Jan of 2008. I checked with Sears parts dept. and was told that the pump for the washer was $152 including shipping and handling. My husband and I decided the best thing to do was purchase a new washer, which we did last night.

Not only do they talk you into spending money on the extended service plan but to get something repaired you must take off a minimum of two days from work to get the job done, thus losing even more money, potentially $700 for me. One day for them to come and tell you what's wrong, even if you already know what's wrong. They will not order parts until they make a service call. What happened to the days of the service van with thousands of parts on board? And a second day for them to come and make the repair. Oh, the time window for their arrival is NINE HOURS. Quite convenient. Don't forget the extra time and money you need to spend at the laundry mat while your $1,000 appliances are down for the count.

This code has been coming up since the week after I purchased it and I called support they said just turn it off wait 20 miuntes and turn it back again. Very time worthy don't you think? VERY disaapointed in the ONLY new washer and dryer I have EVER bought!

Altogether, the repairs necessitated 4 service calls and 6 trips by repairmen, and each time when parts were necessary, we had to wait while they were ordered. At one point, we did not have a washing machine for 7 weeks. Another service call took 2 weeks to fix. And what a nightmare trying to get through the absurd customer service request line that Sears operates. You are on hold for very long periods of time, and at least once after several phone transfers and 20 minutes, our call was disconnected.

They wouldn't take the machine back under the lemon law. To qualify for that, you have to have 4 repairs each necessitating a replacement of parts, or so I was told. It works now as I write this, but who knows for how long. The repairs were under warranty, but I have copies of the bills, and there is about $950. worth of work done on a $650. machine.

I looked under my washer and found that some how dozens of wash clothes and small items have some how slip down and out of the washer to the floor under the machine this has got to be a fire hazard. This machine is a fraud on the public. It should be recalled and my money refunded. I paid over $1000 dollars for this mess. Sears says I need to wash my washer with bleach to get rid of smelly water, How is that saving water you have to that about every 3 days. My clothes reek even after dryed in dryer. The only reason I bought this is because CONSUMER REPORTS claimed this was a great machine so they should be included in a class action law sue.

I had to take my clothes to a public laudry and guess what that has been the cleanest they have been in 1 1/2 years. So now sears says if they can't fix the problem in four visits due to lemon law that have to replace it. So I'm sure they will never be able to fix a machine that is just a dog/lemon. By the way to get any help or complain to sears they hung up on me or put me on hold at least 10 times and five different numbers. And get this I ask one person what state was I calling they said due to safty reasons they couldn't tell me what STATE. They have that many unhappy customers.

We cannot wash our clothes.

stressed waiting for them to come for about 5 hours window and being without the washe for 3 month

The computer has broken 4 times. The hinges broke, causing the lid to slam down hard enough to break off a finger. The unit shocks you. The unit has been out of balance for 3 months, and has almost put holes in our walls from bouncing around. Now, the unit does not drain as of this weekend.

Sears has spent over $500 compensating me for laundry, etc. on this $800 washer. When first installed, the tech's did not attach to dryer hose and filled the entire house (brand new) with dryer dust, making us all sick and requiring 3 complete floor to ceiling washings (-- in a new house!) Their warranty is costing them thousands of dollars, but all I want is a friggin' washer that works more than two months before breaking.

I have lost 30 hours of labor, 15 hours of time on the phone, hundreds of dollars, physical injury, and now I have to rip out my cabinets for the repair man, as this is a new demand of Sears. They may not be in business much longer if this kind of nonsense and liability is common.

Well, has that all changed in my life of 52 years. My Sears Calypso washing machine was expensive and a piece of junk. When I called about getting it repaired right after I bought it, I felt like I was dealing with the Warden at a prison (I assume) when asking for help. I have realized that in 50 years or so, SEARS has become one of the biggest dissapointments to the American public.

I also called other repairmen and they ALL said that I shouldnt put any money in the repair of that washing machine.

Front load washer are expensicve. The Sales man told me he may have a Dent-n-scratch model in the back. He did. It was $1600 marked down to $800. This is more than I wanted to spend. Then he added the 5 yr service plan at $400. Now I'm at $1200. My wife wanted the washer although it was scratched severly on the front. The salesman couldn't get the $100 coupon to work on this item. He went ot the manager and they told him absolutly not. Said it was on it's 4th mark down. I explained the aggrevation I had been through with my current Sears washer. Should have lasted more than 4 yrs. It was $625 then.

So I'm standing in Sears thinking about how much money I spend at Sears every year and I was still coming back to spend another $1000 on a washer. To find I wasn't even considered as a valued customer. I told the salesman to keep the Sears coupon. I drove next door to Lowe's and bought a [competitor's] washer. I had no choice and really felt the Manager at Sears could have worked with me on the $100 discount. Was it worth the $100 discount to loose a customer who has spent several thousands of dollars in this store? Sears will not be my first choice to look for anything anymore.

i am sure this has caused everything i wash to wear out sooner. you should see it on an average load - everything including pant legs are twisted together, even on a small load w/ 2-3 things in it.

The dryer itself does not get hot enough, the washer creates mold and even scrubbing the gasket with bleach does not clean it out. I don't have time to deal with this! We spent over $1000 on both these machines, plus $150 for the warranty and we basically need to buy new ones.

Even with my back problem I have to go grab a bucket out of the garage, rinse the clothes that are still in the washer, and try to ring them out enough to dry them. Too expensive to fix, so we have to buy a new one. We're not going to let this go. We are going to sue if we have to.

I am required to replace the washer with a more recent design, which does not have the same mold/mildew problem. Alternatively, I could replace the seal on the Kenmore unit, and then pay a service technician to repair the vibration problem (of which I was informed by the Sears rep). Sears was willing to cover the cost of parts for the vibration problem, but I would be required to pay the labor. Again, I am left with the option to continue spending more money on this washer, or to replace it with a similar unit that has been updated (for about $600).

I am under warrenty, but may if i was paaying i would get better service.I have filed complaints with the complaint department and written three emails and no wants to respond to me. I guess my situation doesn't matter but if it was them it would matter. There are 5 of us in this house and two are 5yr olds, we have alot of wash.

so far two and a half days loss of pay, and laundry mat expenses.

1. Lemon Law. Sears' policy is to replace a non working machine after four attemots at repair. Everytime I speak with someone in Customer Service I get a different reason as to why this machine doesn't qualify. The machine needs to be fixed or replaced. Neither is happening.

2. The Customer Service Repair Department is ABYSMAL. Appointments are scheduled weeks out and then no one shows up. Parts are ordered with no follow up. Complete lack of accountability. Technicians are incompetent. Everyone apologizes, but no one can DO anything! I am a very reasonable person at my wits end!

Tremendous inconvenience; lack of washing machine FOR WEEKS requiring laundry to be done at alternative site. Small economic consequences (cost of Laundramat); no physical damage.

Machine is only 3 years old, I paid over 1500 $ for this machine.

To add insult to injury, the salesperson at Sears, when told of the most recent problem, said that it wasn't her problem and that we should have gotten the protection plan! We have purchased our third washer in our 13 year marriage--NOT a Kenmore and definitely NOT from Sears. Consumers should be advised that Sears and Kenmore no longer stand for quality. Oh by the way, our GE refrigerator has been fixed four (4) times!

Our home is only 3-4 years old; the water that the washer dumped on the floor was cleaned up quickly and hopefully has not caused damage to the flooring, but only time will tell.

Well when you get to about 41 minutes left in the cycle--an error of F1 comes up and washing machine continues to beep. You have to start/stop the load about 3 times to get it to work again....you have to stand there for about 5 minutes. Sears is not willing to recall or fix this for free without you paying for the labor/parts. Sears should replace the part that is causing the problem and stand behind their products. I will gladly go somewhere else to buy my appliances for now on...

Instead the washing machine saving me money..it is wasting my money. I have to restart the machine--wasting water and my time.

They told me it was shipped 10 days ago and that they'd be there today to fix it. I waited all day to find out the part is still on back order and won't be available for another 4 weeks. Despite having a $1000 washer down for 8 weeks total, they will not replace the washer as the warranty promises. Sears refuses to call me back or explain why it is taking so long to repair. In the meantime, I have to spend $40 a week at the laundromat.

I have spent $45 a week at the laundromat. The unit would go on and off at all times of the day- I worried it would catch on fire.

The repairman came again and put the seal back on. After a couple of months the seal fell off and again a load of dirty water all over the floor this has happened three more times now Sears wants to charge me to have the repairman go to my house since the machines are over a year old ,and they still can't fix the same problem

Water damage in my basement.

Then after you find out that that model has been discontinued, I wonder why - so now I'm at the point where my clothes are getting damaged and even the inside of the drum - call for service because I was talked into getting a warranty - call for service - takes about 2 1/2 mths until a service guy comes and looks at it - Nothing can be done he says look at your owners manual he says. Okay I took at my owners manual and it says for small items place in a bag - what about large items - jackets, pants, house coats etc.

So I call again for another service, the guys come out and again my issue can not be solved because that is the way the machine was made but he will make somes adjustments, changes a part and breaks my machine, it did wash clothes before he touched it. Then he left without even saying that it was broken, why he broke it. WE had to plug it back in to find out that I can't even use it. Called for service again - was told by two different people that a service manager will call me and then I just got off the phone with a lady from the service department and service managers do not make any calls to customer - why would I be told one thing and then be told oh no, they must have been mistaken.

If a washing machine was made with a defect, it should not be allowed to be sold to consumers. I know it is a defect because I have look at so many washing machines now and the fins are flat - not round like the ones I have where things can get stuck underneath. What can we do about being mislead when purchasing items that we need.

Clothes being damaged and now I have to go to the laundry mat to wash clothes - I should send Sears by washing bills.

Once the part arrives, then and only then can I schedule the next service appointment. One week and 3 days later (13 days after 1st call) I get a call from the parts department telling me they had to call me but they had no news about the part. I asked to speak to someone who could help me and they refused to pass me to a supervisor or anyone who could give me information. I went through the BBB to find a number to call and finally got someone who told me the part is backordered and behind in production they won't have any in stock until 8/22. (almost an entire month) and when I get the part they can schedule the service. They offered $25 per week laundry allowance. The machine is not even 9 months old.

We paid over $2,500 for the washer/dryer pair just to be sitting in a hot steamy Laundromat waiting in line to do my laundry. I told them I just wanted to return the pair but of course, we are stuck with the lemon machines. This model of washer appears to have multiple problems as documented on numerous sites. To date, 12 calls still no washer and no sign of any improvement for another week at the very least. Save yourself a huge head ache and stay away from Sears. One month without a washing machine that is less than one year old. Hours spent at a laundromat after spending $2,500 on the Sears laundry pair.

This would not even have been a big deal, but it gets worse: They confirmed to me that they would credit my account for the return - they said I would not be charged. Further, I asked them to close my account. I never received a bill from them, but did not think this was suspicious since I had closed the account and my balance was zero. Two years later, I ordered my credit report, only to find that Sears had charged me for the washer/dryer that I had returned. Not only that, but it stated that my account was 120 days past due!

I called Sears immediately (This was in April of 2008). Each person said they could not help, and they referred me to one number after another. After 4 hours on the phone with these people, I walked in to my local branch, with my credit report in hand. I explained (for at least the hundredth time) what had occurred, how I hadn't made a mistake, how my credit was being affected by their inaccurate billing/customer service practices. They told me they were going to have to go to the archives in New York to verify my information, because they had no record of me in their system! This is the branch from which I had purchased the machine, mind you.

After two months of speaking to countless people in customer service, I finally received a receipt from Sears crediting my account the full amount. The store admitted to the error, stating they had indeed found the record of picking up my washer/dryer back in November of 2006. They admitted they should have credited my account way back then. At this point, I still would have let it all go, but it continues to get worse:

I spoke with customer service to ensure that they would correct the inaccurate information on my credit report. They assured me this would be taken care of. Shortly after that, I ordered another copy of my report, only to find the inaccuracy still appeared. This is the only negative mark on my record, and I was and am not willing to stand for it because I did nothing wrong here. I have called Sears customer service over and over again to ask that they remove the incorrect information from my credit report. They assure me again and again that they will take care of this, and that they will send me a copy of the letter of correction that they are sending to the credit bureau. This began in April of 2008. It is now JAugust 2008, and my credit report (which I printed out this morning) still has the one negative item on it from Sears. This is the worst customer service I have ever experienced. I will never, ever do business with these people again, and I will pass the word on to everyone.

It is unfair that just because they are a huge corporation, they are able to get away with falsely reporting to credit agencies, falsely charging customers with fabricated expenses for purchases that don't exist, and falsely stating that they will provide services that they never intend to provide. At this point, all I want is for them to correct the information on my credit record. I NEVER owed them any money, because the purchase was returned. They sent me my receipt to prove this. If I never owed them any money, there is no way any amount could be 120 days past due. I want this completely removed from my credit record. I have contacted the credit reporting agencies, and am waiting for a response from them. But Sears customer service has guaranteed that they will write a letter to all 3 major credit agencies. I believe they need to follow through.

I took days off work to wait for a repairman who never showed, which used up two of my sick days. The biggest impact, however, has been the effect this has had on my otherwise perfect credit record. I have been denied credit when I never should have. I have had my credit limits lowered on all of my major credit cards because of this major error on the part of Sears. I did everything correctly and they robbed me of my time by keeping me on the phone for hours, they robbed me of days of work, and they robbed me of the flawless credit record that I have worked so hard to keep.

My clothes washer is 13 months old and I have already been waiting at least 7 days for this appt. Now they have rescheduled me for an addtional week form now. They would not give me an earlier date. They were of no help and wasted my day waiting for service that never occured

loss of time

Called repair man...said bad machines from kenmore. Needed new board that cost 165.00 to replace and that don't include repair cost.

The dryer is another story - the front collects lent all around the rubber gasket on the in side of the door and of course the rep say's, not much we can do about that. The reason we are extremely disturbed is we 'my wife & I looked dead ointo the eyes of the sale and explain that are wonderful MAYTAG had the same problem and ask him point blank... had there been any problem with the mildew or Mold with the LG. Absolutly not he said. They have redesigned the front loads to eliminate that problem.

They did clean the washer, and ultimately take the washer apart. Their determination was that the washer was working properly, and that it must be operator error - they suggested that we were either using too much bleach, the wrong or too much detergent, or that dryer sheets were causing the spotting. We advised them that we do not use bleach or dryer sheets, and that the only detergent ever used was Tide HE, and only the recommended amount was used.

The problem has persisted, the local Sears store will do nothing, as they say the problem must be handled by their corporate offices. They refuse to do anything further to assist us, and will not replace the washer. Making sure that the problem was not on our end, we recently spent $400 on a new water heater and an additional $100 to replace the anode rod in the heater with a zinc rod. The spotting continues, and we don't know how to procede from this point.

We said fine and said when would be the soonest? They said July 29th! We said this was totally unacceptable (and it is) We feel that since it is the repair services fault and not ours that we should have gotten serviced much sooner than the 29th. So we contacted Sears directly via email and they promised to contact us in 24 hours which they did not! We then decided to contact an authorized whirlpool repairman who came immediately and fixed the situation costing us only $79.95.

We feel that Sears needs to be aware that their repair service lacks and that these so called warranties are basically worthless to the consumers that buy them because they are not user friendly.

He says its the main control unit, and he tells me I can just buy it and install it my self. So Hey I am very mechanically inclined and ordered the $186.00 part. Install it and THATS NOT THE PROBLEM!!. Noe I have to sent it back out and call SEARS AGAIN they come back out and the guys says oh no its not the computer its a sensor.

Well Now its almost 3 weeks since the first guy came over, He orders the part and says I should have it within 1 to 2 business days. This was Thursday July 19st 2008. Sunday July 20th SEARS calls me at 5pm to tell mne they dont have the part and dont know when they will get it. And here stars the fun... I asked to speak to a Supervisor the lady (Mary Lou) says they dont have supervisors or no one incharge and hangs up on me.

I called back and I asked the person that picked up to transferme to a supervisor or manager, again there are no managers... I told him Oh so everyone does what they want and if there is any problems the employees have no guidance and could just go home when they want? There no one supervising right? All the sudden he says they actually have 1 supervisor for 4 different call centers, they there was one for each call center, so he agrees to put one on the phone, 45 minutes later I was still on hold then it hung up... So while I was holding I called from my cell phone and again the person that picks up now says there are several supervisors but she cant put me thru because she is the one that has to handle to call and then pass it on it once she discusses the problem with them.

I was very upset and asked to pass me on and I will discuss it with the manager. she refused. I decided to contact a local appliance repair shop that will provide me with the customer service a national company with a lot more resources cant even get near to.

The next day Saturday I called again and was told they would be at my home between 1 and 5 pm. They did not show up. I received a call on Sunday saying the only time available to reschedule repair was July 29th or 30th. I asked what happened to yesterdays schedule and the girl told me they had no one to send out and they never bothered to call me. I waited all afternoon when I could have been doing something more productive.

I placed many calls between all this above happenings. Sometimes, they would just cut me off, sometimes I got transferred to a line no one was answering, sometimes they just lied and said someone would show up. What can I do about this. I am tired of the run around and the waiting. PS I do have an extended warranty with them...they have not charged me a thing so far, nor should they ever. We are now into six weeks of waiting.

When the tech returns on Juy 25th to replace the top portion of the washer, we are going to insist that the old part be left so that we can see if it can be repaired in case this happens again. After all we did pay for it! The control board that was replaced by the tech was removed and the old board returned to our washer even though Sears has said that the board has been a problem in the Oasis. We will have to call and complain to the Service Department if it fails in the future. One of the reasons that this situation is so annoying, is that we are having problems with the GE Profile dishwasher that was purchased on the same day and with a Kenmore Elite Refrigerator purchased on 1/7/05.

The GE dishwasher was state of the art and has an automatic dispenser system for using liquid dishwashing soap on the inside of the door. A Phosphate based liquid soap was used for several months. When the soap was almost used up in the automatic system, a liquid soap was used that had a bleach base. Both liquids were manufacture by the same company but nowhere on the dishwasher did it say not to use both of these products together. As a result of using the bleach based product without cleaning the other soap out of the system, a chemical reaction occurred and has caused damage to the dispensing system.

Sears said the only remedy for this problem was to pay for a service tech to come out and clean the entire system at our cost. I feel that there should have been some sort of red flag or a warning on the machine to let the consumer know of the potential problem. I have noticed that GE now has a new cover for the soap dispenser that identifies this problem and warns the consumer not to mix product. I am stuck with a highend dishwasher that I can not use all of it's selling features. This was very disappointing that Sears would not listen to my complaints in person at the store nor over the phone.

Our newest refrigerator is in our kitchen and has an in the door water dispensor and a top freezer. It continually leaks water from the front bottom area on the right hand side. The fan assembly in the freezer has made horrible noises for the past two years and I have tried many ways to stop it from vibrating to keep the noise level down. The freezer needs to be defrosted once or twice a week which is very annoying and I can't keep very much food in the freezer so the fan assembly in the back is not blocked. Of all my recent appliance problems with Sears, this is the most frustrating.

Sears has lost our business. We cannot keep purchasing inferior product that they do not stand behind.

I have been unable to wash clothes for 6 weeks! I have a disabled person at home with me and cannot run out to a laundromat...especially when I have paid for insurance repair.

At the time of repair, I asked the repairman if this was a common problems with these particular washers. He said no, in the whole time they had been availabe, he had only had to replace one and that iswhy he didn't carry it on his truck as standard parts replacements. Now, approximately six months later, I came home and guess what - everything in the utility room floor was ruined, wet because the washer had done exactly (exactly) what it had done before.

I got on the repair line and again asked that they come repair the washer and explained that I had already had one pump go out and flood my utility room and that the washer did exactly the same thing. One week later, the repair man comes and says "yes" it is the same problem but that he STILL doesn't carry that part so he will have to do it next week. I didn't know anything about ordering the part to come to my house this time. Yesterday, (while I am at a ball game at about 7pm), I get a call that asks if the part had arrived. I explained that I didn't know it was coming to me. They were going to reschedule my appointment because the part would not be in until 7/17/08. That would have put the wait up to three weeks this time.

THIS IS THE POOREST EXCUSE FOR CUSTOMER SERVICE I HAVE EVER SEEN. I WILL NEVER BUY ANOTHER APPLIANCE FROM [Sears]. If I do not get a call today and a new pump and repair NO LATER THAN WEDNESDAY 7/16/08 I PLAN ON BRINGING THE WASHER AND DRYER BACK TO THE SEARS STORE @ BARBOURSVILLE AND DELIVERING THEM TO THE CUSTOMER SERVICE DESK AND ASKING FOR A TOTAL REFUND. I am VERY UPSET. I had always gotten applicances from Sears (instead of Lowe's which had a less expensive price) because of the reliable repair service.

I told the repair person I wanted a phone call no later than in the morning (today). I told him NO IT IS NOT ACCEPTABLE for me to have to wait one or more additonal weeks. I told him I wanted a phone call back by this morning on my cell phone. If I didn't get it, I would be finding "Daniel" the person at the repair number. He sent the message to have someone call me this morning.I do not understand if one of your claims of good service includes repair and also all that "warranty" insurance when you sell an applicance, why would anyone want to deal with you ever again? If you are going to claim it as your service offered, then deliver it as promised.

Forward approx 10 months to June 27, 2008. 9pm the night before we leave for vacation it quits again. When return from vacation, on Monday July 7, 2008, I call Sears. After about 1 1/2 hours being transferred and shifted from person to person, I felt I had some satisfaction when Lydia at OneSource told me they would fix my machine on Sat july 12. And she said that she ordered the part and it would be here ( my washer was giving a lid lock malfunction code). No part arrived .

When I called on Thurs to check on the part I spoke to Vera in the Service Department who said that the part was ordered and the repairman would bring it with him on Sat. July 12. It's Saturday, July 12, service man arrives. no parts. he orders them. wait another week. I payed about $1000 dollars to be jerked around by Sears. they should have let me know about the issues with the machine before they sold it to me. My last machine was a $300 scratch and dent which I purchased in 1992. it still worked when I bought this Sears and I wish I had it back!

Many weeks without machine, cost of time, gas and money to go to laundramat, frustration with Sears, Sears is unorganized,

The repair person came back, relaced a board, another $218.00 and is working now. I spent over $2200.00 dollars on a washer and dryer and in 15 months the washer broke. I tried to complain to the service people to get some money back but got snotty people. Do not buy any washers from sears cause they do not stand behind there products.

Well, the first tech came to my home on Thursday, June 19 @ 3-4pm (I took the entire day off from work, without pay. to wait for him). He came, looked at the machine for 5 minutes and said he knew what the problem was and that he needed to order two parts and would have to re-schedule another appt. Again, only tuesdays and thursdays between 8am-5pm (I would need to take another day off from work). The next available appt would be Tueday, July 1st.

July, 1st - tech came (different tech this time) to my home @ 11am (I took another day off without pay) - he looked at the machine and said the problem WAS NOT what the 1st tech said it was - it is a transmission problem. He would need to order different parts and would need to re-schedule another appt. The next available appt would be Tuesday, July 15th - again 8am-5pm (at that time I told the tech this would not be a good day - to schedule it for Thursday, July 17th instead). He said he can't change the appt that I would have to call to change it.

Well, we are now at present date - I have been trying to talk to someone at Sears Customer Service Home Repairs about changing the appt from Tuesday, July 15th to Thursday, July 17th AND I WAS TOLD "THE NEXT AVAILABLE APPT WOULD HAVE THURSDAY, JULY 24th". I asked to speak to a supervisor and I was given to "Beatrice" - she re-iterated the same information the 1st rep told me - they can not accomodate me. I explained that it was not my fault that a third appt needed to be scheduled - that the 1st tech diagnosed the problem incorrectly - that they should accomodate the customer - that I will now need to take yet another day off from work (without pay).

The women I spoke to Beatrice - would not give me her last name nor would she give me her supervisor's name - she told would only be able to provide me with the information provided - her first name only! She was condesending, rude, arrogant and uncompassionate - she did not care AT ALL that I have been inconvenienced now going on one month -and still no workable washing machine. They were prompt with charging me $227.00 for the waranty but no promptness with regards to the repairs. I have already taken two days off from work with no pay and going onto my third day. I was charged $227.00 for a waranty which up till recently has been NO benefit to me. I have had to go to the laundrama (five weeks now) to do my washing.

Well, 7/2 nothing arrived. I called again on 7/3 at 3pm asking what was going on! I was told the shipping was completed but there was no tracking number!! so I DEMANDED to speak to a supervisor... he was very rude and did not care that I had waited this long for my part and would have to wait through a holiday weekend now as well... he said the part would not arrive until probably TUESDAY 7/8! The manager stated there was nothing he could do for me. He said the girl that re-ordered the correct part did NOT expedite it and that was standard shipping times. he was not apologetic nor did he care at all about my dilemma!

I have had to take 7 loads of laundry for my family to a laundromat and will now have to do that AGAIN before the part arrives.. I have a 4 thousand dollar washer and dryer sitting in my house but i have to pay gas, time and moeny to go to a laundromat to do my laundry. I am EXTREMELY EXTREMELY upset with SEARS!

The washer Is still making a lot of noise, sometimes I think It Is going to blow up. I paid about $1400.00 for this machine because It was said to be the best washer and dryer on the market. I,am planning on retireing and thought this was the right choice.I have been checking about any problems or lawsuits with these machines and find that there are massive problems with these machines and a lawsuit. I went back to the same store and talked with the same store manager again and he told me that he had not heard about any lawsuit about these matag neptune washers. A total turn around from the last time I talked to him.

I'am retireing and don't have money to go out and buy another washer nor to keep paying for repairs.

The Calypso is a pricey piece of junk. Now I have to purchase another washer to replace this one. We have been putting the drain hose out the door and into a large container so we could wash our clothes. We get the run a round when trying to talk to someone at Calypso, Sears and Whirlpool. We would like to be compensated for our time and effort spent trying to repair the junk Sears sold us. Apparently this is a huge problem as I have found nothing but complaints on line when I did a search for Calypso Washer.

It is going to cost me $500 or more to replace this very expensive washer that I thought would last for many years. I will never spend what I spent on the Calypso again. I got burned and if I am going to buy junk, it might as well be cheap.

So the next day I called and told them that I wanted a different repair man. The next guy was very nice, he checked it over and tightened the cabinet. When he left, I did a load of laundry and I had to sit on the machine(like usual) to keep it from slamming against the wall. I called and they told me he was out of the area(within 30 min?) and to schedule another appointment. I scheduled another appointment and took off from work, UNPAID, yet again. The day he was scheduled to show up he called and said that if it's doing the same thing that he'll have to order a new tub for it, which will take 3-5 days. ANOTHER DAY WASTED!!!

He came back the next week and the new replacement tub was damaged so he said he would have to order a new one and that he'll be back next week. He came back the next week. This time my husband stayed up all day(he works night shift) waiting for the repairman. He did come and put in the tub and told my husband, "if this don't fix it I don't know what will". Well, I still have to sit on the washing machine when I do laundry, which I can only do at night because it wakes my husband up from all the squeeling and banging noises.

I have contacted them numerous times and most of my replies are "We're sorry for your inconvenience,you can schedule another service appointment". I have told them that after taking off from work 3 days that I was not interested in a service call, I wanted a replacement or a refund(as the Magnuson-Moss Warranty Act states). I keep getting the same annoying "I'm sorry for your inconvenience" message and I'm fed up with this "reputable" company. I can promise one thing: I've learned my lesson and will never buy ANYTHING from Sears again. Now, I just wait to see when I get the next "I'm sorry for your inconvenience" email. I guess I'll email and call them AGAIN!!!!

I called the service number again and had to scheduled another appointment-----again 1 week later. Time came and yet another two different techs came. They told me when they were done that the previous tech had tightened a piece in the washer too tight and they loosened it. I asked them to stay while I'll put a load of laundrey in the washer since it seems to do it when laundrey is in the basket. They told me no that they have gone through everything and can't find anything else wrong with it. So they left, and I immediately went and started a load of clothes. They same problem was experienced. I again immediately called the service number and was again told they would contact the techs that were just there and I should hear from them....no call. I am sooo frustrated at this point, I decide to call the service number the next day. I called and had to scheduled another appointment.

Again about another week. Yet another tech comes out and was her for 10 minutes-if that, and tells me another part is needed. He ordered it and had it shipped to my house and told me he would be back next week, same time and day. Day came and went and he didn't show up. CAlled the service # and they told me that I should have called to let them know the part was delivered and I would have to scheduled another appointment. I did and and the tech came approximately several days later. He was supposed to come in the morning but because he was running late, he arrived at my house at 5:00pm in the late afternoon. I explained all that was done and how disatisfied I was and that I didn't want this part put in. He was late and it would have taken 2-3, he said to put the part in. I had to go to work that evening and couldn't be there for him to finish.

On top of all the service calls and 5 weeks without my washer, money spent at the laundrymat, gas to get there, time spent waiting for techs to arrive, and very, very, very, poor customer service satisfaction. Every time I called a number they shuffled me to another person, waited 20 minutes sometimes 45 minutes to talk to someone, who never seemed to know or couldn't help me resolve this. I've been told 3 service calls within a 12 month period and they would have to replace the product with a new one. Then i'M told that it doesn't matter the amount of service calls but the amount of times they had to put a part in the washer.

I have been without a $1500, one year old washer, bought and paid in full for, worked on by 4-5 different techs, had parts replaced 2 times and working on the 3rd,. And I am still told by executive customer service rep that they must replace the washer with a 3rd part for it to be constituted a LEMON. I have called and explained everything that I have wroted in this letter to every person I have dealt with over the phone. And the only consistant reply that I have gotten was------I'm sorry. All I want is a new working washer, which is what I thought I bought. I dont want a washer that has had several parts replaced, worked on by several different people and is only 1 year old. Sears does not work on the appliances they sell. The work is contracted out.. The service number is from Texas..