Sears Washers & Dryers Reviews

Machine is only 3 years old, I paid over 1500 $ for this machine.

To add insult to injury, the salesperson at Sears, when told of the most recent problem, said that it wasn't her problem and that we should have gotten the protection plan! We have purchased our third washer in our 13 year marriage--NOT a Kenmore and definitely NOT from Sears. Consumers should be advised that Sears and Kenmore no longer stand for quality. Oh by the way, our GE refrigerator has been fixed four (4) times!

Our home is only 3-4 years old; the water that the washer dumped on the floor was cleaned up quickly and hopefully has not caused damage to the flooring, but only time will tell.

Well when you get to about 41 minutes left in the cycle--an error of F1 comes up and washing machine continues to beep. You have to start/stop the load about 3 times to get it to work again....you have to stand there for about 5 minutes. Sears is not willing to recall or fix this for free without you paying for the labor/parts. Sears should replace the part that is causing the problem and stand behind their products. I will gladly go somewhere else to buy my appliances for now on...

Instead the washing machine saving me money..it is wasting my money. I have to restart the machine--wasting water and my time.

They told me it was shipped 10 days ago and that they'd be there today to fix it. I waited all day to find out the part is still on back order and won't be available for another 4 weeks. Despite having a $1000 washer down for 8 weeks total, they will not replace the washer as the warranty promises. Sears refuses to call me back or explain why it is taking so long to repair. In the meantime, I have to spend $40 a week at the laundromat.

I have spent $45 a week at the laundromat. The unit would go on and off at all times of the day- I worried it would catch on fire.

The repairman came again and put the seal back on. After a couple of months the seal fell off and again a load of dirty water all over the floor this has happened three more times now Sears wants to charge me to have the repairman go to my house since the machines are over a year old ,and they still can't fix the same problem

Water damage in my basement.

Then after you find out that that model has been discontinued, I wonder why - so now I'm at the point where my clothes are getting damaged and even the inside of the drum - call for service because I was talked into getting a warranty - call for service - takes about 2 1/2 mths until a service guy comes and looks at it - Nothing can be done he says look at your owners manual he says. Okay I took at my owners manual and it says for small items place in a bag - what about large items - jackets, pants, house coats etc.

So I call again for another service, the guys come out and again my issue can not be solved because that is the way the machine was made but he will make somes adjustments, changes a part and breaks my machine, it did wash clothes before he touched it. Then he left without even saying that it was broken, why he broke it. WE had to plug it back in to find out that I can't even use it. Called for service again - was told by two different people that a service manager will call me and then I just got off the phone with a lady from the service department and service managers do not make any calls to customer - why would I be told one thing and then be told oh no, they must have been mistaken.

If a washing machine was made with a defect, it should not be allowed to be sold to consumers. I know it is a defect because I have look at so many washing machines now and the fins are flat - not round like the ones I have where things can get stuck underneath. What can we do about being mislead when purchasing items that we need.

Clothes being damaged and now I have to go to the laundry mat to wash clothes - I should send Sears by washing bills.

Once the part arrives, then and only then can I schedule the next service appointment. One week and 3 days later (13 days after 1st call) I get a call from the parts department telling me they had to call me but they had no news about the part. I asked to speak to someone who could help me and they refused to pass me to a supervisor or anyone who could give me information. I went through the BBB to find a number to call and finally got someone who told me the part is backordered and behind in production they won't have any in stock until 8/22. (almost an entire month) and when I get the part they can schedule the service. They offered $25 per week laundry allowance. The machine is not even 9 months old.

We paid over $2,500 for the washer/dryer pair just to be sitting in a hot steamy Laundromat waiting in line to do my laundry. I told them I just wanted to return the pair but of course, we are stuck with the lemon machines. This model of washer appears to have multiple problems as documented on numerous sites. To date, 12 calls still no washer and no sign of any improvement for another week at the very least. Save yourself a huge head ache and stay away from Sears. One month without a washing machine that is less than one year old. Hours spent at a laundromat after spending $2,500 on the Sears laundry pair.

This would not even have been a big deal, but it gets worse: They confirmed to me that they would credit my account for the return - they said I would not be charged. Further, I asked them to close my account. I never received a bill from them, but did not think this was suspicious since I had closed the account and my balance was zero. Two years later, I ordered my credit report, only to find that Sears had charged me for the washer/dryer that I had returned. Not only that, but it stated that my account was 120 days past due!

I called Sears immediately (This was in April of 2008). Each person said they could not help, and they referred me to one number after another. After 4 hours on the phone with these people, I walked in to my local branch, with my credit report in hand. I explained (for at least the hundredth time) what had occurred, how I hadn't made a mistake, how my credit was being affected by their inaccurate billing/customer service practices. They told me they were going to have to go to the archives in New York to verify my information, because they had no record of me in their system! This is the branch from which I had purchased the machine, mind you.

After two months of speaking to countless people in customer service, I finally received a receipt from Sears crediting my account the full amount. The store admitted to the error, stating they had indeed found the record of picking up my washer/dryer back in November of 2006. They admitted they should have credited my account way back then. At this point, I still would have let it all go, but it continues to get worse:

I spoke with customer service to ensure that they would correct the inaccurate information on my credit report. They assured me this would be taken care of. Shortly after that, I ordered another copy of my report, only to find the inaccuracy still appeared. This is the only negative mark on my record, and I was and am not willing to stand for it because I did nothing wrong here. I have called Sears customer service over and over again to ask that they remove the incorrect information from my credit report. They assure me again and again that they will take care of this, and that they will send me a copy of the letter of correction that they are sending to the credit bureau. This began in April of 2008. It is now JAugust 2008, and my credit report (which I printed out this morning) still has the one negative item on it from Sears. This is the worst customer service I have ever experienced. I will never, ever do business with these people again, and I will pass the word on to everyone.

It is unfair that just because they are a huge corporation, they are able to get away with falsely reporting to credit agencies, falsely charging customers with fabricated expenses for purchases that don't exist, and falsely stating that they will provide services that they never intend to provide. At this point, all I want is for them to correct the information on my credit record. I NEVER owed them any money, because the purchase was returned. They sent me my receipt to prove this. If I never owed them any money, there is no way any amount could be 120 days past due. I want this completely removed from my credit record. I have contacted the credit reporting agencies, and am waiting for a response from them. But Sears customer service has guaranteed that they will write a letter to all 3 major credit agencies. I believe they need to follow through.

I took days off work to wait for a repairman who never showed, which used up two of my sick days. The biggest impact, however, has been the effect this has had on my otherwise perfect credit record. I have been denied credit when I never should have. I have had my credit limits lowered on all of my major credit cards because of this major error on the part of Sears. I did everything correctly and they robbed me of my time by keeping me on the phone for hours, they robbed me of days of work, and they robbed me of the flawless credit record that I have worked so hard to keep.

My clothes washer is 13 months old and I have already been waiting at least 7 days for this appt. Now they have rescheduled me for an addtional week form now. They would not give me an earlier date. They were of no help and wasted my day waiting for service that never occured

loss of time

Called repair man...said bad machines from kenmore. Needed new board that cost 165.00 to replace and that don't include repair cost.

The dryer is another story - the front collects lent all around the rubber gasket on the in side of the door and of course the rep say's, not much we can do about that. The reason we are extremely disturbed is we 'my wife & I looked dead ointo the eyes of the sale and explain that are wonderful MAYTAG had the same problem and ask him point blank... had there been any problem with the mildew or Mold with the LG. Absolutly not he said. They have redesigned the front loads to eliminate that problem.

They did clean the washer, and ultimately take the washer apart. Their determination was that the washer was working properly, and that it must be operator error - they suggested that we were either using too much bleach, the wrong or too much detergent, or that dryer sheets were causing the spotting. We advised them that we do not use bleach or dryer sheets, and that the only detergent ever used was Tide HE, and only the recommended amount was used.

The problem has persisted, the local Sears store will do nothing, as they say the problem must be handled by their corporate offices. They refuse to do anything further to assist us, and will not replace the washer. Making sure that the problem was not on our end, we recently spent $400 on a new water heater and an additional $100 to replace the anode rod in the heater with a zinc rod. The spotting continues, and we don't know how to procede from this point.

We said fine and said when would be the soonest? They said July 29th! We said this was totally unacceptable (and it is) We feel that since it is the repair services fault and not ours that we should have gotten serviced much sooner than the 29th. So we contacted Sears directly via email and they promised to contact us in 24 hours which they did not! We then decided to contact an authorized whirlpool repairman who came immediately and fixed the situation costing us only $79.95.

We feel that Sears needs to be aware that their repair service lacks and that these so called warranties are basically worthless to the consumers that buy them because they are not user friendly.

He says its the main control unit, and he tells me I can just buy it and install it my self. So Hey I am very mechanically inclined and ordered the $186.00 part. Install it and THATS NOT THE PROBLEM!!. Noe I have to sent it back out and call SEARS AGAIN they come back out and the guys says oh no its not the computer its a sensor.

Well Now its almost 3 weeks since the first guy came over, He orders the part and says I should have it within 1 to 2 business days. This was Thursday July 19st 2008. Sunday July 20th SEARS calls me at 5pm to tell mne they dont have the part and dont know when they will get it. And here stars the fun... I asked to speak to a Supervisor the lady (Mary Lou) says they dont have supervisors or no one incharge and hangs up on me.

I called back and I asked the person that picked up to transferme to a supervisor or manager, again there are no managers... I told him Oh so everyone does what they want and if there is any problems the employees have no guidance and could just go home when they want? There no one supervising right? All the sudden he says they actually have 1 supervisor for 4 different call centers, they there was one for each call center, so he agrees to put one on the phone, 45 minutes later I was still on hold then it hung up... So while I was holding I called from my cell phone and again the person that picks up now says there are several supervisors but she cant put me thru because she is the one that has to handle to call and then pass it on it once she discusses the problem with them.

I was very upset and asked to pass me on and I will discuss it with the manager. she refused. I decided to contact a local appliance repair shop that will provide me with the customer service a national company with a lot more resources cant even get near to.

The next day Saturday I called again and was told they would be at my home between 1 and 5 pm. They did not show up. I received a call on Sunday saying the only time available to reschedule repair was July 29th or 30th. I asked what happened to yesterdays schedule and the girl told me they had no one to send out and they never bothered to call me. I waited all afternoon when I could have been doing something more productive.

I placed many calls between all this above happenings. Sometimes, they would just cut me off, sometimes I got transferred to a line no one was answering, sometimes they just lied and said someone would show up. What can I do about this. I am tired of the run around and the waiting. PS I do have an extended warranty with them...they have not charged me a thing so far, nor should they ever. We are now into six weeks of waiting.

When the tech returns on Juy 25th to replace the top portion of the washer, we are going to insist that the old part be left so that we can see if it can be repaired in case this happens again. After all we did pay for it! The control board that was replaced by the tech was removed and the old board returned to our washer even though Sears has said that the board has been a problem in the Oasis. We will have to call and complain to the Service Department if it fails in the future. One of the reasons that this situation is so annoying, is that we are having problems with the GE Profile dishwasher that was purchased on the same day and with a Kenmore Elite Refrigerator purchased on 1/7/05.

The GE dishwasher was state of the art and has an automatic dispenser system for using liquid dishwashing soap on the inside of the door. A Phosphate based liquid soap was used for several months. When the soap was almost used up in the automatic system, a liquid soap was used that had a bleach base. Both liquids were manufacture by the same company but nowhere on the dishwasher did it say not to use both of these products together. As a result of using the bleach based product without cleaning the other soap out of the system, a chemical reaction occurred and has caused damage to the dispensing system.

Sears said the only remedy for this problem was to pay for a service tech to come out and clean the entire system at our cost. I feel that there should have been some sort of red flag or a warning on the machine to let the consumer know of the potential problem. I have noticed that GE now has a new cover for the soap dispenser that identifies this problem and warns the consumer not to mix product. I am stuck with a highend dishwasher that I can not use all of it's selling features. This was very disappointing that Sears would not listen to my complaints in person at the store nor over the phone.

Our newest refrigerator is in our kitchen and has an in the door water dispensor and a top freezer. It continually leaks water from the front bottom area on the right hand side. The fan assembly in the freezer has made horrible noises for the past two years and I have tried many ways to stop it from vibrating to keep the noise level down. The freezer needs to be defrosted once or twice a week which is very annoying and I can't keep very much food in the freezer so the fan assembly in the back is not blocked. Of all my recent appliance problems with Sears, this is the most frustrating.

Sears has lost our business. We cannot keep purchasing inferior product that they do not stand behind.

I have been unable to wash clothes for 6 weeks! I have a disabled person at home with me and cannot run out to a laundromat...especially when I have paid for insurance repair.

At the time of repair, I asked the repairman if this was a common problems with these particular washers. He said no, in the whole time they had been availabe, he had only had to replace one and that iswhy he didn't carry it on his truck as standard parts replacements. Now, approximately six months later, I came home and guess what - everything in the utility room floor was ruined, wet because the washer had done exactly (exactly) what it had done before.

I got on the repair line and again asked that they come repair the washer and explained that I had already had one pump go out and flood my utility room and that the washer did exactly the same thing. One week later, the repair man comes and says "yes" it is the same problem but that he STILL doesn't carry that part so he will have to do it next week. I didn't know anything about ordering the part to come to my house this time. Yesterday, (while I am at a ball game at about 7pm), I get a call that asks if the part had arrived. I explained that I didn't know it was coming to me. They were going to reschedule my appointment because the part would not be in until 7/17/08. That would have put the wait up to three weeks this time.

THIS IS THE POOREST EXCUSE FOR CUSTOMER SERVICE I HAVE EVER SEEN. I WILL NEVER BUY ANOTHER APPLIANCE FROM [Sears]. If I do not get a call today and a new pump and repair NO LATER THAN WEDNESDAY 7/16/08 I PLAN ON BRINGING THE WASHER AND DRYER BACK TO THE SEARS STORE @ BARBOURSVILLE AND DELIVERING THEM TO THE CUSTOMER SERVICE DESK AND ASKING FOR A TOTAL REFUND. I am VERY UPSET. I had always gotten applicances from Sears (instead of Lowe's which had a less expensive price) because of the reliable repair service.

I told the repair person I wanted a phone call no later than in the morning (today). I told him NO IT IS NOT ACCEPTABLE for me to have to wait one or more additonal weeks. I told him I wanted a phone call back by this morning on my cell phone. If I didn't get it, I would be finding "Daniel" the person at the repair number. He sent the message to have someone call me this morning.I do not understand if one of your claims of good service includes repair and also all that "warranty" insurance when you sell an applicance, why would anyone want to deal with you ever again? If you are going to claim it as your service offered, then deliver it as promised.

Forward approx 10 months to June 27, 2008. 9pm the night before we leave for vacation it quits again. When return from vacation, on Monday July 7, 2008, I call Sears. After about 1 1/2 hours being transferred and shifted from person to person, I felt I had some satisfaction when Lydia at OneSource told me they would fix my machine on Sat july 12. And she said that she ordered the part and it would be here ( my washer was giving a lid lock malfunction code). No part arrived .

When I called on Thurs to check on the part I spoke to Vera in the Service Department who said that the part was ordered and the repairman would bring it with him on Sat. July 12. It's Saturday, July 12, service man arrives. no parts. he orders them. wait another week. I payed about $1000 dollars to be jerked around by Sears. they should have let me know about the issues with the machine before they sold it to me. My last machine was a $300 scratch and dent which I purchased in 1992. it still worked when I bought this Sears and I wish I had it back!

Many weeks without machine, cost of time, gas and money to go to laundramat, frustration with Sears, Sears is unorganized,

The repair person came back, relaced a board, another $218.00 and is working now. I spent over $2200.00 dollars on a washer and dryer and in 15 months the washer broke. I tried to complain to the service people to get some money back but got snotty people. Do not buy any washers from sears cause they do not stand behind there products.

Well, the first tech came to my home on Thursday, June 19 @ 3-4pm (I took the entire day off from work, without pay. to wait for him). He came, looked at the machine for 5 minutes and said he knew what the problem was and that he needed to order two parts and would have to re-schedule another appt. Again, only tuesdays and thursdays between 8am-5pm (I would need to take another day off from work). The next available appt would be Tueday, July 1st.

July, 1st - tech came (different tech this time) to my home @ 11am (I took another day off without pay) - he looked at the machine and said the problem WAS NOT what the 1st tech said it was - it is a transmission problem. He would need to order different parts and would need to re-schedule another appt. The next available appt would be Tuesday, July 15th - again 8am-5pm (at that time I told the tech this would not be a good day - to schedule it for Thursday, July 17th instead). He said he can't change the appt that I would have to call to change it.

Well, we are now at present date - I have been trying to talk to someone at Sears Customer Service Home Repairs about changing the appt from Tuesday, July 15th to Thursday, July 17th AND I WAS TOLD "THE NEXT AVAILABLE APPT WOULD HAVE THURSDAY, JULY 24th". I asked to speak to a supervisor and I was given to "Beatrice" - she re-iterated the same information the 1st rep told me - they can not accomodate me. I explained that it was not my fault that a third appt needed to be scheduled - that the 1st tech diagnosed the problem incorrectly - that they should accomodate the customer - that I will now need to take yet another day off from work (without pay).

The women I spoke to Beatrice - would not give me her last name nor would she give me her supervisor's name - she told would only be able to provide me with the information provided - her first name only! She was condesending, rude, arrogant and uncompassionate - she did not care AT ALL that I have been inconvenienced now going on one month -and still no workable washing machine. They were prompt with charging me $227.00 for the waranty but no promptness with regards to the repairs. I have already taken two days off from work with no pay and going onto my third day. I was charged $227.00 for a waranty which up till recently has been NO benefit to me. I have had to go to the laundrama (five weeks now) to do my washing.

Well, 7/2 nothing arrived. I called again on 7/3 at 3pm asking what was going on! I was told the shipping was completed but there was no tracking number!! so I DEMANDED to speak to a supervisor... he was very rude and did not care that I had waited this long for my part and would have to wait through a holiday weekend now as well... he said the part would not arrive until probably TUESDAY 7/8! The manager stated there was nothing he could do for me. He said the girl that re-ordered the correct part did NOT expedite it and that was standard shipping times. he was not apologetic nor did he care at all about my dilemma!

I have had to take 7 loads of laundry for my family to a laundromat and will now have to do that AGAIN before the part arrives.. I have a 4 thousand dollar washer and dryer sitting in my house but i have to pay gas, time and moeny to go to a laundromat to do my laundry. I am EXTREMELY EXTREMELY upset with SEARS!

The washer Is still making a lot of noise, sometimes I think It Is going to blow up. I paid about $1400.00 for this machine because It was said to be the best washer and dryer on the market. I,am planning on retireing and thought this was the right choice.I have been checking about any problems or lawsuits with these machines and find that there are massive problems with these machines and a lawsuit. I went back to the same store and talked with the same store manager again and he told me that he had not heard about any lawsuit about these matag neptune washers. A total turn around from the last time I talked to him.

I'am retireing and don't have money to go out and buy another washer nor to keep paying for repairs.

The Calypso is a pricey piece of junk. Now I have to purchase another washer to replace this one. We have been putting the drain hose out the door and into a large container so we could wash our clothes. We get the run a round when trying to talk to someone at Calypso, Sears and Whirlpool. We would like to be compensated for our time and effort spent trying to repair the junk Sears sold us. Apparently this is a huge problem as I have found nothing but complaints on line when I did a search for Calypso Washer.

It is going to cost me $500 or more to replace this very expensive washer that I thought would last for many years. I will never spend what I spent on the Calypso again. I got burned and if I am going to buy junk, it might as well be cheap.

So the next day I called and told them that I wanted a different repair man. The next guy was very nice, he checked it over and tightened the cabinet. When he left, I did a load of laundry and I had to sit on the machine(like usual) to keep it from slamming against the wall. I called and they told me he was out of the area(within 30 min?) and to schedule another appointment. I scheduled another appointment and took off from work, UNPAID, yet again. The day he was scheduled to show up he called and said that if it's doing the same thing that he'll have to order a new tub for it, which will take 3-5 days. ANOTHER DAY WASTED!!!

He came back the next week and the new replacement tub was damaged so he said he would have to order a new one and that he'll be back next week. He came back the next week. This time my husband stayed up all day(he works night shift) waiting for the repairman. He did come and put in the tub and told my husband, "if this don't fix it I don't know what will". Well, I still have to sit on the washing machine when I do laundry, which I can only do at night because it wakes my husband up from all the squeeling and banging noises.

I have contacted them numerous times and most of my replies are "We're sorry for your inconvenience,you can schedule another service appointment". I have told them that after taking off from work 3 days that I was not interested in a service call, I wanted a replacement or a refund(as the Magnuson-Moss Warranty Act states). I keep getting the same annoying "I'm sorry for your inconvenience" message and I'm fed up with this "reputable" company. I can promise one thing: I've learned my lesson and will never buy ANYTHING from Sears again. Now, I just wait to see when I get the next "I'm sorry for your inconvenience" email. I guess I'll email and call them AGAIN!!!!

I called the service number again and had to scheduled another appointment-----again 1 week later. Time came and yet another two different techs came. They told me when they were done that the previous tech had tightened a piece in the washer too tight and they loosened it. I asked them to stay while I'll put a load of laundrey in the washer since it seems to do it when laundrey is in the basket. They told me no that they have gone through everything and can't find anything else wrong with it. So they left, and I immediately went and started a load of clothes. They same problem was experienced. I again immediately called the service number and was again told they would contact the techs that were just there and I should hear from them....no call. I am sooo frustrated at this point, I decide to call the service number the next day. I called and had to scheduled another appointment.

Again about another week. Yet another tech comes out and was her for 10 minutes-if that, and tells me another part is needed. He ordered it and had it shipped to my house and told me he would be back next week, same time and day. Day came and went and he didn't show up. CAlled the service # and they told me that I should have called to let them know the part was delivered and I would have to scheduled another appointment. I did and and the tech came approximately several days later. He was supposed to come in the morning but because he was running late, he arrived at my house at 5:00pm in the late afternoon. I explained all that was done and how disatisfied I was and that I didn't want this part put in. He was late and it would have taken 2-3, he said to put the part in. I had to go to work that evening and couldn't be there for him to finish.

On top of all the service calls and 5 weeks without my washer, money spent at the laundrymat, gas to get there, time spent waiting for techs to arrive, and very, very, very, poor customer service satisfaction. Every time I called a number they shuffled me to another person, waited 20 minutes sometimes 45 minutes to talk to someone, who never seemed to know or couldn't help me resolve this. I've been told 3 service calls within a 12 month period and they would have to replace the product with a new one. Then i'M told that it doesn't matter the amount of service calls but the amount of times they had to put a part in the washer.

I have been without a $1500, one year old washer, bought and paid in full for, worked on by 4-5 different techs, had parts replaced 2 times and working on the 3rd,. And I am still told by executive customer service rep that they must replace the washer with a 3rd part for it to be constituted a LEMON. I have called and explained everything that I have wroted in this letter to every person I have dealt with over the phone. And the only consistant reply that I have gotten was------I'm sorry. All I want is a new working washer, which is what I thought I bought. I dont want a washer that has had several parts replaced, worked on by several different people and is only 1 year old. Sears does not work on the appliances they sell. The work is contracted out.. The service number is from Texas..

So here we sit with a handicapped daughter and no washing machine. The supervisor did not seem in the least bit concerned. He then said we could not get a repair person out there for a week. We got no priority even though the repair person lied about us not being home. This is really not acceptable. There is no moral or ethics in Sears and the way they do business. They do not care about the customer. I find it hard to believe they are members of the BBB

At 10:30, I called again, and was told again that they were still coming. I asked for a supervisor, and was finally told that the delivery team had gone home, and that I would have to reschedule. I was told that someone would call me as soon as possible to reschedule. About 1:00 Sunday afternoon, I still hadn't heard from anyone, so I called again. I was told that the appliances couldn't be delivered on Sunday, because the trucks had already been loaded and had left to make their scheduled deliveries. (Wouldn't my appliances have been on a truck from the previous day already?)

I had already disconnected my old appliances, and had removed the power cord and vent hose from the dryer in anticipation of the delivery. I told the person I talked to that it was imperative that the appliances be delivered on Monday after 6:00 p.m., when I would be getting home from work. I received a call later and was told that the delivery would be made between 2:00 and 4:00. I called back and told them that no one would be home at that time, and it had to be delivered after 6:00. I was told that you couldn't move merchandise after 5:00.

I am terribly disappointed in the discourtesy. I was promised delivery on Saturday five times. The only time on Saturday that your representatives initiated a call was at 5:00 to tell me that they would be an hour late. I am terribly aggravated by the inconvenience caused by your staff's failure to meet what should be minimal customer expectations. Of course, I am cancelling this order, and will spend $2,000 with competitors instead.

Brought the technician back again and this time he said it was the ETC Board (the main CPU) and it needed to be replaced. The cost was ~$360 for the part and labor was another ~250. We paid $1200 for this washer 14 months earlier and were shocked that the main computer to run the machine was bad and they wanted 50% of the cost of the new machine to fix the problem. I called the local Sears where we purchased the machine and the manager told us to call the repair technician -there was nothing he could do at the store level. I asked him, when I report this to the Better Business Bureau and Consumer Affairs are you sure you want the record to reflect that Sears, a store that claims to sell the highest quality Kenmore products, would do nothing and their merchandise is so shoddy that it requires major repair within 14 months. He said he couldn't do anything. Amazing!

We have not decided what to do, but for 6 weeks now have been without a washing machine (with a 3 year old!). I have read many similar complaints about this CPU and believe there is strength in numbers and would bet Sears would listen if there was a class action about the shoddiness of their products.

damage to floors, walls and baseboards. Inconvenience of not being able to use our washer for over six weeks...so far. It is still not fixed.

I called again yesterday which was 6/11/2008(8 days after the lemon law request) and was told that I was turned down for the lemon law because it wasn't to the exact day. In 2007, I called in on May 11, and the fourth service call was on 5/30/2008. The washer was leaving black marks on my clothing. This had already happened 2 times prior to this. Sears would not allow me to rent a washer even though that is in the service protection agreement. They said that while it was pending approval on the lemon law , I could not rent a washer. So I had to take clothes to the laundrymat. (I have 5 children and so this is quite an ordeal.

Now they are going to order parts and insist that I have to have it repaired again. They will not take responsibility for the ruined clothing nor will they give me a new washer. They want to repair it only for me to have ruined clothes yet again. I have spoken to so many people and am told that once the processor denies the lemon law , I have no recourse. When I called in on May 11, 2007 it took almost 6 weeks for them to finally get parts and repair my washer. It was repaired on 6/192007. I sent letters to National Customer Relations. At this time, it was also ruining my clothes. They said that I could not be compensated for the ruined clothes.

This year, I called in on 5/30/2008 and the service tech came on 6/3/2008 Sears is saying that because my call in 2007 was on May 11, and my 2008 call was May 30, it does not meet the criteria for 4 repairs in a 12-month period.I do not know where to turn. This is the problem in a nutshell. I have pages and pages of documents where I have recorded names and phone calls and what I was told. Every time I call in I get a different story and I can't seem to be given anyone in charge.

I paid $1200. for this washer in 2001 and I have had at least $1000. in clothing damage from the 3 times that my washer left black marks on the clothing. There were other repairs that did not involve damaged clothing. I have had to go the the laundrymat many times. They have agreed to send me a check for $50. for laundrymat reimburse and now that I was denied the lemon law, I can rent a washer, but once again, I ahve been without a washer since 5/30/2008

Today is 6/12/2008. I still do not know when they are going to come out and fix it, but why do I want to have it repaired only to have it ruin my clothes for which Sears will not take responsibility. I am stuck! Not to mention, the hardship of renting a washer. I have to move the Calypso washer out of my laundry room myself so that a rental unit can fit in. I had to do this in 2007 and I am getting a rental unit today. I have to clean out my garage so that they can come through with the rental washer.This has been quite an ordeal and no one at Sears seems to be willing to solve this problem

Hours and hours of wasted time. The money that I spent on the warranty was wasted. My washer/dryer is still not working properly.

They contacted my husband that day to let him know the part wasn't in and they weren't going to be able to make it that day. We were frustrated at the lack of notice. They could have called us the night before so my husband wouldn't have had to take the time off of work but we let it go and rescheduled for the following week on Thursday May 29th between the hours of 8-12Noon again. My husband took off of work again and when the technician showed up at 12:30PM(after the scheduled time) the technician didn't have the part with him and told us it would be delivered to us at our home.

Now we were again very frustrated at this as we were never told the part was going to be delivered to our house, had that been the case we would have called someone to let them know that the part wasn't here so that my husband wouldn't have to take off of work again. We discussed this with the techician and he said he would do some investigating and make some calls in his van and would let us know where the part was at. Not even 10 minutes later the technician drove off from our house and never let us know what was found out. I had to call the 1-800 number once again to try to resolve the issue.

They gave my a tracking number for the part that they wouldn't look up and that I was told I would have to track the part myself. The part arrived at our home the following day on May 24th, 2008 and then I immediately contacted the 1-800 number and asked for a technician to be dispatched ASAP and also voiced my concerns and complaints which I even asked to speak to a supervisor but was told none were available. When I asked for a phone number where one could be reached, I was told there isn't a number where a supervisor could be reached. I was given an appointment for Tuesday June 3rd between 1-5PM.

This appointment I took the time off of work to meet with the technician. I was called at 3:30PM by some service girl and was told the technician wouldn't be able to make it because he ran out of gas. I said that this was unacceptable and that he could just go to the gas station to get gas and fill up and continue on his way or send someone else out. She stated there was no one else and I said this was unacceptable and asked again to speak to a supervisor. She immediately put me on hold and transferred me into the 1-800 phone number service. I was apalled that anyone would do this. I did get a hold of someone in customer service and asked for some help.

I explained the situation and the gentleman was very kind and listened and said that he would transfer the call into a que where someone would take a look at it and try to call me today but being that it was 3:30PM he wasn't very optimistic. I am so upset about all of this. I don't feel that there is anyone to call or anyone that is even willing to help and I've already paid them my $300+ to have this repaired. We've had 3 cancellations and not enough time for those cancellations resulting in 3 days that my husband and myself have had to take time off from work. I can understand some mistakes and have worked in customer service all of my life and I like to consider myself pretty reasonable when it comes to these situations but this one was handled poorly. My husband and I would like a full refund of our money and we are now discussing going elsewhere to purchase a new product-not a Kenmore just to alleviate this hassle from our lives.

A date was set, and a time, but of course they were late. When he finally did get here, he came up with a different conclusion, the central control unit. So the part was ordered, and it came late, very late. When the part got here, another service tech. was dispatched here, a different one. I told him I didn't think that they had diagnosed the problem properly, and showed him the diagnostic guide, and my conclusion. He went to work installing the new central control unit, and the washer still would not work properly. So, he then began to diagnose the problem, even borrowing stuff from me to do so. He talked it over with his superior, and they must have concluded that it was the washer motor. So a new part was ordered.

About a week and a half later, the origianl service tech. came back to install the motor. Guess what, the same problem is occuring, the washer is still not working. Well, he determines that it is an electrical problem, the outlet is not grounded properly. Upon coming home from work, I got my tools out and checked the outlet. It has power, 120 Volts. I plug the washer back in, and turn it on. It still has the same problems, it still flashes the same fault codes. I call Sears, and talk to a young man. He informs me that after 3 failed repairs the unit is a lemon. He will email the appropriate person, and they will call me back within 24 hours. I ask if he can directly transfer me, he says yes, and then does so.

I next talk to a woman, and she transfers me to another woman. This woman works with there problem dept.. I tell her the situation, and then request that they just send me the part, and I will personally install it. She says she will get a hold of the tech. dept. to determine the part number, and then puts me on hold. Five to ten minutes later she says that the problem is with the electrical system, I inform her that there is not a problem, and that I have already checked it. She puts me back on hold. About ten minutes later Luis picks up the phone. I begin to state my problem again. He says that it is an electrical problem. I ask to speak to his manager, he informs me that I cannot. I repeatedly ask, and he repeatedly denies me. He informs me that the final decision is that they will send a senior service tech. out to determine the problem.

We only have one vehicle in our household, and I use it to commute to work. So it is not possible for my wife to take the laundry to the laundromat during the day. We also have to children, a 2 1/2 yr. old, and a 2 week old. They go through a lot of clothes. It is a burden to have to go somewhere else, spend money we shouldn't have to, and time we shouldn't have to doing laundry. We have a washer and dryer, we would like to use them.

The worse of it is that SEARS has the worse customer service repair dept. I took a day off work after making an appointment one week in advance and no one showed up. I called and was hung up on 3 times. Finally corporate office informed me that the tech was overbooked. No one at Sears cared that my clothes were rotting in the washing and my kitchen stunk from the smelly washer that wouldn't unlock, open, or drain.

I will never buy another sears product. I'm also angry because i trusted consumer reports and bought this washer because of their recommendation. I've also lost my confidence in consumer reports.

Well,seven months later in July 2007 the same problem came back.(fault code 51) Due to the fact it was still within the one year service contract I had another tech show up with processor control circuit board, and saying this would be the real fix for this type of problem. He R&R the circuit board and it ran great until late April 2008. Now out of their warranty, I raised cane with them and they sent out the same tech that came out the first time. Guess what, he changed out the motor rotor position sensor with the one he had ordered back in October 2007. Again this has so far fixed the fault code 51 since May 5, 2008. He then requested a service fee for his trip since it was out of warranty. I laughed at him and told him Sears has yet to fix the problem that had originally occured. I refused to pay him a dime and he left.

Since this third attempt at fixing something they apparently know nothing about, I had Sears conact me over the phone last Saturday. Believe it or not this lady was very understanding and informative concerning repitious problems with their products. She gave me an 800 number for lemon law returns/buy backs. Which I have not yet called to see it was a legit number. I keep hoping it is fixed for good. I had worked in the automotive industry for several years and if a car came back with the same problem it was called a come-back and it goes right back to the tech who repaired it last with no charge to the customer.

This last attempt to repair this problem was not at a good time because I had to have lower back surgery April 30th. Thank God it is still working.

Not to mention the frustration of each phone call to each repair center employee - they do not even try to provide customer service. Each time we call we get a different person and a different excuse. Today they told my daughter that we had to wait an additional 2 weeks to receive a part! I understand that things take time to ship - but at this point Sears should pay for overnight shipping since we have been severely inconvenienced.

And here's the kicker: this is the second washer we got under this protection agreement. They were not able to fix the first one and they finally replaced it with the current one (22 mos ago) only after a 7 month battle and us calling the Attorney General's office on them. They finally replaced it and now I have another fight on my hands. I am frustrated and exhausted. All I want is a repaired washer. Trust me - NEVER EVER buy a Kenmore appliance from SEARS. If you have to give them money - buy something without the Kenmore name - you then have recourse through the manufacturer. I'm afraid that we're screwed.

I have had to take my laundry to a laundromat every week and not only is it inconvenient - it is expensive to wash for a family of five! Soon what I paid in the laundromat will be equal to what I paid for the protection (?) agreement. I paid for the protection agreement but Sears seems to be the only one with protection, not us.

The very poor drying quality of the new Whirlpool Dryer takes twice as much energy to dry clothes....it is not a green product...it might as well be black. Either the design of the product is very poor or there is a defect with the product.

When the part came in I called to schedule the repair. The soonest they could be out was another week later. I put the part in myself, and the machine did not work. A week later the repairman called to stay he was on his way. At that time, I let him know that I had installed the part and the machine was still not working. He said that I had voided the warranty. I said I would take the machine back.

Went back to sears, they had already been informed. They will not take it back or help me. Nothing on my receipt stated that I could not put the part in nor did their warranty.

I am out a White Kenmore 3.6 cu. ft. HE2 Plus Super Capacity Plus Front Load Washer that I never used. Sears is out a loyal customer.

I can not afford to lose this money, I'm on a fixed income.

The first service technician gave me an estimate of $561.09 (see attached) and I agreed to have it repaired. Once the parts came in and the second technician came in to service the machine, he found that more parts were required bringing my total to $922.10 ($716.00 in parts). At this point I decided it was not worth the repair. The best offer from Sears was a $100.00 gift card and a $100.00 product discount to be claimed once I purchased another washer. I was told that all I had to do was call in the form of payment and the credit would be applied.

At this point, frustrated with Sears, on Friday 04/25/08 I went to Loewes and purchased a washer from them and scheduled a delivery for Saturday 04/26/08. When I called Sears to get the product discount, I was advised it would only apply if I purchased from Sears. Therefore, I went to Sears purchased a washer, called Lowes and cancelled my order and called Sears to claim the product discount. Surprise..now the discount was only 10% of the product price ($51.00). At this point I was very frustrated to say the least. Saturday evening I got the delivery confirmation call for Sunday 04/27/08 between 12:45pm and 2:45pm. This is good? I thought, it took three weeks, but I think should settle it.

Sunday, at 11:30 am a message was left on my answering machine from a Sears delivery person. I called back the number on my caller ID several times and finally when someone answered the phone, I tried to confirm whether it was Sears delivery and the person informed me that he worked at McDonalds in Durham and someone asked to use his phone and gave him $5.00. No wonder I could not get in touch with the driver. Meantime I called Sears delivery center several times and spoke with several delivery specialists who told me I would be contacted by someone for directions. Bottom line is at 5 pm I was informed that the delivery person finished his last delivery at 4:45pm and asked me to re-schedule. I told them not to bother and to cancel the order.

At 5pm I went to Lowes, purchased the washer which was delivered Tuesday 04/29/08. Before installing the machine, Lowes technicians had to literally pick up the pieces that were scattered in my laundry room from Sears service technician and haul it onto their truck. I expected a much higher level of service from Sears, and I am quite disappointed. I did not expect for my appliances to be replaced in less than three years and I will be informing my friends and family about this experience.

Don't know if the problems are related, but I have not had the beeping in a long time, so it's not like unplugging and replugging was the cause of it not powering up this time. Is this machine covered in the class action suit?

No damage so far, just no available washer.

Everytime time I talk to someone from customer service that always get rude, well we will send someone else out. I am at my wits end. I tell them to come and pick it up and give me a different kind, but they say no, The repair men have to come another 4 times.

It has shaken the house so hard that it tore up the floor my washer sits on.

Two weeks later, at the appointed time, the Sears Appliance Repair person never showed up. When I called Sears, I had to suffer through a never-ending maze of computer generated questions. There is nothing more frustrating than trying to explain your problem to a computer using voice recognition technology.

After much frustration, I managed to connect to a human being. All that person could offer is to reschedule the repair appointment. Two weeks later, again, no repairman shows up! Keep in mind that at this point, I have paid in full. I just cannot get Sears to my home to complete their work.

Once again I call Sears Appliance Repair and suffer through their computer generated voice recognition questions. I finally manage to connect to a human being, who explains that someone will call me to reschedule my service appointment. No one ever did. In the end, I got a $13 part from Sears. However, Sears charged me over $170 for the part and service - service that I never received. In the end, I paid another small, local repair service to fix the Whirlpool dryer. They charged me $84.00 Sears never completed the service, but took my money. I got ripped off!

I have several recorded dates and times of individuals we've spoken to at Sears Delivery Services (someone will be calling you back within three business days), Sears customer Service (someone will be calling you back within three business days), gone back to the store that we purchase the machines and speaking to the store manager no one seems to can figure out where the machines are or even returned our calls. It's almost 2 years after and a representative from Sears has NEVER returned our calls and NO ONE can ever give us any direct answers about these machines.

Apparently still responsible as far as Sears is concerned because we are still being billed monthly and these machines has not been in our household in almost 2 years. If we don't continue to pay this bill, my credit will be in jeopardy and i don't think this is right.

Each time I have to wait at least a week for service to come and fix the problem. Try having to wait 7 days without a washer with 9yr old quadruplets each time?

We have a large family, so we do 3-5 loads of laundry almost every day. This is terribly inconvenient. The latest repair occurred during a week when we were preparing for a large family event, and I had to find the time to contact Sears warranty department to receive approval to rent a machine for the time I would need to wait for the part. I was on the phone for more than 3 hours, after spending more than two hours with the repair man at my home. I was 'stood up' on the originally scheduled date of service because I missed the phone call from the technician. Although I was home from 12-5 p.m., waiting for a technician, I had not received a call at 4:45. While on the phone confirming the service call, I missed the call from the service truck, and although I immediately called back, they refused to put my service contact back on the schedule. My warranty never specified that I had to answer the phone, in addition to waiting for several hours for the repairman.

My husband spent more than an hour and a half with a kind employee from the rental company removing the broken machine and installing the rental machine. We dread the time it will take to wait for a technician, and then remove the rental and set up the broken machine in hopes that it will be repaired. Our machine experienced problems within months of purchase, but because our service calls have not occurred within 12 months of each other, it is not replaceable under the 'lemon policy' of our extended warranty. Thank you for your time and consideration in this matter.

I HAVE THE MASTER SERVICE AGREEMENT PROTECTION PLAN on all my appliances for which I paid over $300. Five days later a service technician came (without any parts) and said that he had to order parts and they would not be in for a week (this would be 12 days without a washer). The parts came in and on the 13th day I was scheduled for service between 8 am and 12 pm. The technician did not show up by 1:00 and when I called, they said my appointment was between 8 and 5. I could not stay because I had scheduled another appointment and I tried several times to get in touch with the service technician to no avail.

When I finally called the service center back (for the fifth or sixth time) I was told I could re-schedule for five days later (this would be 18 days without my washer). I told them it was unacceptable and I wanted to talk with someone else. I was told that was not possible. Every time I called the service center, my call was taken either in Guatemala or the Philippines and the person on the line could not speak clear English nor understand my English. I finally went to my local Sears store and was told the manager would not be in for two days so I left my name and number with the associate. I am appalled that Sears has stooped to such a low level of customer service. I will be taking my business elsewhere from now on.

I have now been without a washing machine for 13 days. With a family of five, it is costing me lots of money to go to the coin laundry. Not only does it cost $2.75 to wash each load and $1.00 to dry each load, but it costs even more to just drive to the coin laundry because of the price of gasoline. To date, I have spent over $60 not including the gas it takes to drive ten miles to the coin laundry. This is an outrage.

I have owned Sears appliances all my life, and my parents have, as well. I have never experienced this type of poor service and product performance. I have called and emailed Sears without a satisfactory answer. I was told I could rent a machine for the period I was waiting on repair, then get reimbursed. I would have to find a rental store (all rent by the month, minimum), fill out paper work to get rental, take off work to have rental delivered and again to return. I would have to fill out more paperwork to get reimbursed. I just wanted to share this information with potential future buyers of the top loader HE washer make by Sears or Whirlpool.

I have lost time off work and $32 in laundry materials costs during repair. I also invested $1000 in a poor performance machine.

The odd part is that Sears keeps sending the technician out to repair, but I am sure we are not in the warranty. However, the last two times they do not have an accounting of it ,and they said the last time we were serviced was 2006--but it was just a few months ago. Anyway, I find it odd they ask no questions, send someone out, and then don't charge us and in fact have no record of the repairs. Just some food for thought. I was curious if there are other complaints on these models: GAS dryer and Washer Kenmore HE2.

Just major cost of going out to do laundry, inconvenience, and no security as to if it will break again and again.

No way to dry my clothes. Cost of transport to wash and dry clothes else where. Irritation and anger and frustration.

Time to research and install and money to purchase a part that is a known problem.

So I am where with this, what is my recourse? I spend this much money on a washer and dryer, and they just dawdle until my warranty is up. When they normally would send you a notice telling you so, they did not do that this time because they know that this washer is a piece of junk. Why could they not just give me a new washer? Why must I continue to have to work full time plus hours raising 5 children and have to go home and go to a laundromat because my washer is never working? I heard the class action suit is settled, which by the way Sears assured me I was not eligible for anything because I was told that it had to be the same part 4 times in one year. Instead, I have had everything under the sun break on the thing.

The water has damaged my floors and rugs in my laundry room because of the NON STOP leaking that this washer has been doing, which by the way, has never ever been resolved. When I ask, they put it on me.

My wife was very upset.

I learned very upsetting facts pertaining to the same model that we in fact had purchased. A class action suit is in full affect on the Calypso washer, and they continue to make them and sell them knowing they are defective. What recourse do we have now? Keep waiting for it to break down like other consumers? The repairman had to show my husband that in fact it is possible for this very small vacuum hose to continue to suck up small particles and will need to be cleaned out with a toothpick. Are we to feel good that we know how to do that ourselves instead of having to pay for a repairman? So should we spend $200.00 per year to have an extended warranty? We also spent close to $2,000 for our Washer and Dryer set. That is a lot of money for us and for most people.

After using the dryer twice, it started to make a loud rattling noise. So I called once again for repair. The technician I got this time spent about 45 minutes working on my dryer to tell that the reason why my dryer is rattling is because of my floor. My dryer has never made such a noise and had been moved several times and did not start making such a noise until the last repair was done. Plus every time I call and every time I have technician come out, I have to deal with some sort of attitude with these people. I have had to hang up, call back, request to speak to a manager almost every single time I've had to contact them. We are currently giving them one last chance to correct this problem but I would really like to know what else I can do. I have a feeling that it will not get fixed again and I would like to be ready to take the next step. Any advice would be greatly appreciated.

Wet carpet, water soaked floor, dirty clothes, inconvenience, and stress

I am so tired of companies taking advantages of consumers. Sears pushes their extended warranties vigorously and I am wondering if it is because they know that the product they are selling will break down. Whatever happened to the Kenmore name being related to great products? It's about time we start to speak up! I will do whatever it takes to publicize their faulty products. They take our money and they need to stand by their products.

Sears certainly lost a long time customer. I called a local repair service, the repairman was at my house within 15 minutes, and he had the problem fixed within the next half hour. He charged me $55.00. This is the third time I have had problems with Sears, and it is the last time. I will no longer purchase Sears appliances, because Sears obviously cannot service what they sell. Additionally, I tried to contact Customer Service at Sears. I was told that someone would contact me within the next 48 hours. It is now seven days later, and I haven't heard a word from Sears Customer Service.

I have read about people who have the same problem over and over--replacing bad parts again and again. Most of the problems start right after the manufacturer's warranty expires. The frustration of having an expensive product that has proven to be a problem that Sears does not want to stand behind, will force us never to purchase from Sears again.

We won't know the bill until a repairman comes for an estimate. They guessed in the $300 range from our description but it is just a guess.

No damage just frustration.

I called the Nevada store again and gave my story, and a clerk there told me to contact the manager again, which I did. He did contact a repairman and the repairman did make repairs, but only replaced the washer motor. The washer still is not as quiet as it should be, and it still does not fill as it should. I then called the Nevada store again, and a clerk gave me the phone number of a contact at a company that oversees the repair services for Sears. I called the lady and she said she would check it out and get back with me.......which she did--and then told me again she would get back with me. THAT HAS NOW BEEN ABOUT 6 WEEKS AND STILL NOTHING.

My daughter and her 3 children live with me, and it has been very expensive and inconvenient to outsource our laundry to other homes. We live in a small town, and there are no washer/dryer facilities available. I believe I am due a new washer and deserve quality service. I TOLD THE STORE EMPLOYEES THE LAST TIME I SPOKE WITH THEM THAT I WANTED A NEW WASHER.....STILL NOTHING. In years past I have purchased numerous Kenmore products, and they service me very well. It is very disturbing that Sears does not care enough for its customers to assure the are given the quality service they deserve. I do commend the store manager and his employees, as they have tried very hard to get my problem solved, but again to no avail.

As a result of the extreme waiting period, I have been forced to take the extra time, effort and expense of taking my clothes to a laundry every 2 nights and WASTING time there protecting my clothes. Eight more days to go. I WILL NEVER BUY A SEARS PRODUCT AGAIN.

The service tech suggested to file a lemon law for this particular washer since this model has required so many repairs. He orders 2 parts: a control board and a motor. They arrived and he appears on schedule that being January 18 and states the control board that was sent was defective and that he would have to order more parts. The total repair bill for parts alone was over $746.00. The purchase price of the washer was $699.00. I went to the SEARS in Montgomeryville PA. and spoke with the appliance manager Cody Weidner. He handed me a business card with more useless numbers and a continual run around. The next day the store manager, Gary Domgantano, stated he would not replace the washer and that it would be fixed as soon as they received the parts. The service is horrible. No one dares claim any authority to make any decisions to remedy the problem. I am losing time from work to be home for repairs that are constantly being rescheduled. I must use the laundromat $35-50/ week. I was told I could rent a washer and be reimbursed by Sears (Good Luck!).

I also want to include that I spoke again to source one on Jan. 15 asking for help on replacing my defective machine. The rep agreed with my feelings about it being a lemon and asked for permission from the manufactorer for a replacement. He was told because I had the machine for 15 months and not less than a1 year they would not replace it. I reminded him how I trried to have it replaced after having it a few months and was told no. I am extremely frustrated with Sears and their behavior. I paid 900 dollars for a machine that is giving me nothing but trouble I was also forced into buying an extended warranty for almost 300 dollars because of how this machine breaks on an average of every 2.5 months. Please help me in recovering my losses.

Clothing molds due to the door lock not unlocking. Have to take clothing to the laundry again. Have to pay for the repair of a faulty expensive item.

All my expensive towels are completely shredded from the washer pulling threads from them to the point they look hairy. Clothes come out with white splotches on them, and I always use the HE soaps. This is by far one of the worst purchases we have every made. What happened with Sears' motto: Satisfaction Guaranteed?

I am now afraid to use the dryer. I will be inconvenienced for a week. There should be no service charge since the dryer was working fine before the servicing today.

After still not receiving a credit, I called yet again, this was on 12/31/07, and was told that the order is still processing. I did not accept this as an answer and the guy told me to hold on a minute and came back on again and said that he took care of it and I would receive my credit by 1/2/08. I did not receive a credit by 1/2/08 as he said. So, I called again on 1/3/08 and was told that the order cancellation was just submitted yesterday (1/2) and that it was in process. Again, I did not accept this as an answer and the lady said to hold on, she would call the store directly from which the item was to come and placed me on hold. After 10 mins, I was disconnected. So, I called the store directly and the guy said that a credit could take a whole billing cycle - up to 30 days! I said this was not what I was told and he just kept repeatig the same information. I called the 800 number back AGAIN and said I was disconnected before and I happened to get the same person I had spoken to and she said she already contacted the store and they are processing the credit and that it should take 24 - 48 hours. Meanwhile, I am waiting on $566.99! To wait this long for a credit after canceling an order the next day is ridiculous. When I look up the order status online, it still says processing.

This is an electrical safety hazard.

The downstairs family room has water damage on the floor and the ceiling. There is floor damage in the utility room.

The frustration of having an appliance that does not work under guarantee and that has not worked since October 2007 and it is December 13, 2007.

I have been without a washer for almost a month and it has cost me a lot of money (laundromat) plus to have someone at my house because they have a window of five hours; I've also spent my time having to track people to take care of this problem. It has absolutely been the worst experience ever. I will NEVER buy anything from Sears and will make sure people know what they are heading for. Hence, why I am sharing on this website!

Sometimes after washing a white cycle and then doing a dark cycle some of the clothes would get white bloches or turn some of the dark clothes blotchy. I am tired of having the machine being repaired and waiting for a repair person to come. I would rather have them replace the machine at no cost to me with a newer machine and not a Kenmore and of the same capacity.

We also purchased an electric range with the ceramic glass top, Model 790.9600 Series, at the same time, and when we turn on the oven, from the first time to today, it smells of oil and smokes a lot. It makes my wife very sick when I turn it on. When we call, Sears Repair, they don't even answer the phone. We have been customers for over 25 years. That's what is sad.

We have lost clothing, bedding and other washables, workable electric range, time and heart break.

After delays, waiting, and making many calls to Sears due to parts needing to be ordered that were not available, I finally, days and weeks later, spoke to supervisor, Tom. I told him I was very unhappy about how thing were being handled and that I wanted the washer replaced. He was very rude and he said that there was no way that Sears would replace the washer and HUNG UP ON ME. Here it is coming up on another week with out a washer. We had to take our clothes to a laundromat, costing $92. Now I am facing another trip to the laundry mat and another $90+ bill. Also the repairman told us that in order to work on the machine, WE would have to unstack them. If we could not it would take another six weeks for a service person to come out and unstack them. We have purchased many items from Sears over thirty years. After my experience with this, I will never set foot in a Sears store again.

I have been a loyal customer of Sears for 39 years, buying washing machines, dryers, dish washers, sewing machines and I don't know what else. I can see in future I will have to shop around. I am a widow living alone and used the washing machine very little. I want refunded $280.88 plus $20.00 tip that it cost me to have the machine repaired and suggest Sears extend the warranty of the Sears-Whirlpool machine to equal that of the machines bearing the name Whirlpool.

Loss of use of very expensive washing machine. I had to do my laundry at a laundromat many, many times which cost me at least $300.00 or more. I had to pay to repair the machine after the warranty expired which cost me better than $600.00. Every towel I own is ruined at a loss of at least $500.00. And now the machine is broken again and the estimate to fix it will be over $600.00.

I have had to take time off work to spend hours on the phone with Sears and will have to take time off to have someone come and look at the items and then probably time off to have them switched out because the corporate office rep, Gracie, told me that the store will take no financial responsibility nor waive the restocking fee despite the fact that the items were misrepresented.

I called Kenmore and Sears Customer Service and no one was helpful or could do anything for me. I spent a couple weeks pondering the situation and finally, after dealing with the aggravation of not having a washer at my house, I decided to just buy the extended warranty. So I called Sears back and was again told it was $214 until the rep suddenly realized I have a front-loader and said it was actually $299! I was furious. And of course there was nothing she could do. And this would only cover the machine for 1 year. I refused, felt I was being robbed, and hung up the phone.

I will not buy another appliance from Sears. Because of their horrible customer service, I've already taken my business elsewhere. Instead of putting another $300 into a machine that I have no faith in, I went to my nearest Lowe's and purchased a new washer. The NEW machine was $398 and I bought their extended warranty which was only $85 for an extra 4 YEARS. Sears is ripping people off and I just want to warn people and save them from the same fate.

Dangerous mold forming on the inside of the washer. Was told by Maytag that they could do nothing but suggested a cleaner that would take out the mold. Bought the cleaner and it worked as well as their product. Not at all.

Now, I do not use the washer unless I first run a bleach only sanitary load. This is a two hour process alone. I would like to have the washer I purchased do the job it was purchased to do. It does not.

We have e-mailed Sears several time and they respond by e-mail and say that someone will be contacting us shortly. This was started back in April or May. Since that time we gave up on Sears, we do not intend to buy anything at Sears again.

My complaint is, if this was a manufacturer defect then why doesn't the manufacture pay for all the labor and service cost on the defect?

We have had to throw away numerous items because the rust spots will not come out after we wash them or treat them with Shout.

The washer worked fine until April of 2007. We called again for service; this time we had to pay because the machine was no longer under warranty. The serviceman they sent also had to call in and ask what to do and again they diagnosed that the pump needed to be changed and we would need to pay for it ourselves.

I filed all of the necessary papers to get compensation for the defective washer so that I could purchase a replacement or repair. Since October I have faxed the claim form twice, mailed the original and again mailed a copy of the original form and have not gotten a single response from Calypso. My washer is completely gone. The repairman from Sears estimated repair costs of over 600.00. I cannot afford to repair a washing machine that is defective. I am not looking for some huge settlement, I just need to have a good reliable washing machine, which is what I trusted Sears to sell me.

The next day it happened again so another technician came out a week later and said he needed to order a part (neither technician actually took the machine apart to look at it.) The part came in and was installed and now the machine does not work at all. I called the technician that installed the part and he said he would not come back out because Kenmore is not a quality product and the washer can not be fixed.

Sears insists on sending yet another technician to look at it. If the washing can not be fixed on this 4th visit they will give me a credit towards another machine-not a new machine and not cash back to go somewhere else. The people who work for customer service are rude and do not care about customer satisfaction at all. When I ask for a supervisor I am told there are none there and when I asked for the phone number for the main office in Chicago I was given a wrong number. So much for quality Sear's products.

I am unable to wash/dry my clothes at this time. This provides a hardship for my family

I have been without a dryer for six weeks and they will not replace it. I have called customer service and they said I have to go to the store. When I do that, the store manager says I have to go to customer service.

I bought the warranty because the repairman told me that this machine has A LOT of problems and could cost a lot of money to repair. Sears won't replace the machine until a part (the same part) has been replaced 4 times in a 12 month period. The repairman said he gets in trouble when he reports the machine as a lemon.

So what kind of Mickey Mouse operation are they running? They will pay thousands of dollars to repair a peice of junk before they replace it.

I checked mine out and sure enough this guy is right, found the outer drum dripping water during the high speed spin cycle. I changed the setting to the lower spin and although it did not spray water like before it still drips. I contacted Sears at their corporate office and told them they could learn allot by reading the information about them in the various consumber websites, more importantly Sears should get Frigidaire (who builds this front loader series for Kenmore) involved and get the problem corrected for people who bought Sears in good faith and has to be aware that there is a problem and turn it into a win/win situation rather than intimidating people by not responding or asking a repair cost of twice the cost of the machine but, I guess that makes too much good common sense.

For one that has supported Sears for many years, I have learned some valuable lessons about their history of communication with customers and problems with products.

The washing Machine has damaged $600.00 in clothes over the six months. Sears will do nothing about it. I am very irritated and just want my washer replaced and refunded money for the clothes it has ruined.

The was machine was bought for $600.00 so repairing it for $1500 is unheard of. Why the techinicans wont declair it un-repairable is unclear to me .If they cant fix it to run properly that shoud declare it un-fixable. I called the store Manager and spoke to him told him my problem, and I felt like the problem wasn't beeing taken care of, he was susposed to pull the file and call me back. That was 3 working days ago. I still havent heard back from him.

I have lost time at work twice, to be available at home when a repair man arrives. I have also had to take my clothing to a laundry mat and use my vehicle and gas to get there.

Problems include: black stain streaks on light clothing (at random, which are not removable); LD and CA errors; fabric softener does not drain properly and the cup gets moldy as a result, clothes go in dirty, come out just as dirty; towels have a moldy smell.

We have not yet decided what course of action to take- If we will suck up the cost to keep our $1000 washer operational or take the chance and move without the bracing. I just want others to be aware of this hidden cost. Save your bracing bolts when your washer is delivered, this goes for all front loading washers!

When I needed service, the repairman quoted me a price of $564.29 to repair my washer due to the transmission, that he said was shot.

Now tell me that a Kenmore washer and dryer only lasts for 4 years - that's all? I guess if I was a family of 4 or more it would of only last 2 years. What a rip off!

I waited 25 minutes for him to come out of the office and speak to me. I spoke with manager in the the appliance area (Anthony) who told me that it was my fault, I gave the wrong number to the salesperson, etc. I showed him the printout I had orignally brought to the store. He said for all he knew this wasn't what I had showed his sales person. When I asked "Isn't the customer always right?" He said "I'm right in believing what I want to believe?"

After a few other rude exchanges, he then told me there was nothing he could do -- I'd have to wait 10 days for them to process the return and receive a refund check. I then spoke on my cell phone to national customer service who said they did not have in stock the laundry center I had originally requested. I left the store. I received the check from sears about a week later and deposited. IT BOUNCED. I called the national customer service center and was informed that they had stopped payment on all refund checks nation wide and I would have to wait for the store manager from the Valley Stream store to get back to me as to how they would rectify the situation. I AM STILL WAITING. The item was returned on March 8 its March 26th.

This time they were installed by Sears at my mobile home in Ft. Myers. Soon after installation I returned to my home up north. The appliances were installed as stackables and it was obvious immediately that they needed attention because everthing in my living room vibrated to the point that I had to remove all glassware from shelves and tables when I used it. There was no time to correct the problem until I returned in the fall.

Sears service came out and found it was not level, graciously corrected that problem and suggested I call the store to have the appliances put side by side because they still vibrated a lot but not as bad. The store said I had to phone customer service. The number they gave me was a long distance private residence in Naples, FL. The poor man has been harrassed with Sears phone calls. When I found out it was 800 I phoned. Customer Service told me that I would have to find my own source for putting the units side by side since it had been over 30 days since purchase.