Sears Washers & Dryers Reviews

On 12 17 2025 a Sears repairman was supposed to have replaced the moisture sensor on my dryer. The next day I wash some clothes when I opened the dryer all the parts were laying in the bottom of the dryer. The whole lint assembly was laying there. I took them out and there was a 4 inch by 3 inch piece broken off and I could not find it on top of that he had ripped the wiring harness in half. I also went to start the dryer and it would not start. Not a problem before he was at my house. So on 12 18 2025 I call home services and tell them what I found. Was told they expedited and someone would be there on 12 19 2925. Well I got a message saying they wouldn't be there till the 23rd.

129 dollar diagnostic fee when I told them what the problem was: a torn boot on a front loader. It is supposed to be waived, but the cost for labor is 299 dollars and the cost for a boot was 299 dollars making the who repair 500 dollars plus on a 17 year old machine. After telling them I can get the part at lowe's for 90 dollars, they said the can come back out for another 239 dollars with only about half of the diagnostic fee removed if I supply the part. I originally bought the washer through Sears and have always viewed sears in the highest regard, but apparently that is no longer true with this price gouging. No physical receipt was left.

Sears will not honor their master service plan agreement. We have been paying this fee for the extended master plan service agreement and the service techs that come says the dryer can not be repaired. When calling the warranty department no one will help us. They say there's nothing they can do. This warranty is a scam. The master plan warranty says upon the techs determining the unit can not be fixed it will be replaced. Zero help from sears. No supervisor to speak to. Again this is a scam. Please do yourself a favor and shop elsewhere.

I have a Samsung electric dryer that was not getting hit. Sears came out Monday April 15. Gave me a quote to replace hearing element. Scheduled service following day. Sears came out. Said they had to check again. Price now $500. Asked him why the difference. He didn't know. I refused to pay service fee for higher amount. He left mad.

I purchased laundry and dryer machines. I also purchased a master protection plan. I paid about 500$ for this plan for both machines. At the end of December 2023, I started seeing smoke coming out laundry machine during the washing cycle. I called Sears and scheduled an appointment. Since this problem was not consistent, it was there sometimes smoke and sometimes it was no issue at all. So when the Technician came from third-party company and tried to check it out, it was nothing but the smell was still there from the previous washing cycle. But he did not know what to do and he told me to get a picture when it happens again.

I've had trouble getting in contact with customer service. I keep getting hung up on. Ignored. Deferred to other lines where nobody answers or I get stuck in a loop with the automated system. Too many third parties working together to get one product repaired makes for a difficult time of the repair person finding the address, contacting the customer and fixing the appliance. There is also the fact that nobody seems to have an answer for any of my questions or they seem to have varying answers for the same question such as when will my repairman be here. They can't even give me the same date.

I purchased a major appliance from Sears assuming I would receive continuing customer service and support as needed. This proved to be a huge mistake - Sears provided absolutely no assistance when I encountered issues getting a defective product repaired under warranty. When the manufacturer refused to fully cover warranty repairs as required by law, Sears completely abandoned me as a customer. They claimed no responsibility whatsoever, stating the manufacturer was solely accountable for the warranty coverage on an item THEY sold me.

I expected better purchase protection from a major retailer like Sears. But they provided zero assistance when I had issues getting warranty repair coverage on an appliance bought from them. Sears basically said I was on my own dealing directly with the manufacturer, washing their hands clean of any responsibility. What happened to standing behind your products and protecting customers? Don't expect any sympathy or advocacy from Sears if you hit roadblocks getting an item fixed under warranty. They clearly don't care about providing continuing customer service after you hand over your money. Very unimpressed with their lack of support.

I've had two bad experiences. If you don't buy the washer and dryer together, they will make excuses not to install it. First, I bought a dryer before the Ann Arbor location closed down. They wouldn't hook up the steam option because they don't have the hose, they scammed me into buying the hose and then wouldn't come back to install it. Now I bought the washer and they won't install the steam option because they "don't install on old units." They tried to not even hook up the washer because of condensation on the pipe saying the pipe could break. I'm not buy from them anymore.

Was having an issue with my washer, and a slight issue with dryer. Scheduled them to come out. Now to be clear, they give you a window of 8-5. Not morning. Not afternoon. ALL DAY. And they will NOT call you ahead of time to let you know they are on their way. So basically they'll just show up without warning. And they'll also just show up way before the 8am - 5pm and if you don't answer that doorbell quickly, they just say it's a no-show and leave. They don't call you or anything. And of course the rescheduled appt they automatically give you is 2 weeks out.