Sears Washers & Dryers
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Sears Appliance - Washers and Dryers Reviews
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My repair appointment was for Mon. 5/22. Sears canceled that day @ 10:30 a.m. I had taken a day off work to deal with the repair issue. I rescheduled for today & specified that I would not be able to have the repair after 1:00. I said this 3 times. I just received a call from the repair tech, 10 mins ago, saying he's on his way to my home. I am NOT home, as I stated I would not be. This situation is absolutely unacceptable!! I canceled the appointment & will never use Sears again. I will also advise anyone else I know (& on social media) how unreliable & inconsiderate the company is. Disgusting customer service!
My experiences is this. I have had Kenmore products for over 40 years and this is my first negative experience: You are aware of the washer lid hinges disintegrating And your answer is black electrical tape. Or pay 300.00 for the lid plus 50.00 to have a service person install it or every time you use hold the lid down with your hand until it connects, unacceptable, Kenmore is the best product on the market. This simply unacceptable, and yes there are others, The company is already aware but refuse to correct it. For myself and others I will continue to Attempt to get us some help. Thank you for your time. Virginia **
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Washing machine broke. Scheduled appt. for repair was one month later. Took the day off work and technician never showed. Found out that they did not know the part had arrived but they never told me to let them know that it did. First new appointment available is one month later. Took the day off work. Technician never showed. Was late with his other jobs so he cancelled ours. Next available appointment 2 weeks later. In the meanwhile, there is water in our washing machine that we cannot get out because it is unreachable. Mold is growing. It smells. Need to schedule another day off work. Need to schedule a new appointment before two weeks from now.
Sears Home Services is not what they used to be. 15 years ago, reliable, easy to deal with. Today, frustrating and close to impossible to speak with a human, but don't waste your time with their AI, it doesn't "understand what number you typed" for phone numbers OR order numbers. You go in circles for at least an hour. Details: Old front load washer blows electronic component. We (foolishly) agree to getting the replacement part. Then discover that virtually ANY new washer we get is less than the cost of the part and labor of installing it. CANCEL Repair. CANCEL part - get billed for part and installation ANYWAY.
Multiple attempts to contact company before finally hitting right combination of keys to get a live person. Maybe the refund is now on the way - will know for sure in 72 hours. At least the technician who came out was personable and tried, although repeating the conversation back in my head he all but told us we wanted to get a new washer. Should have listened better.
Sears home services responded quickly and the Technician found the Kenmore washer, no spin problem quickly. The problem was that the labor cost for the repair was charged as if it was going to be a long repair $270. To replace an entire washer basket. He only replaced a $35 hub component in less than 30 minutes. I asked to see what it would have costed to replace the entire basket and it was the same. The tech could not adjust the labor charge. I sent an email to ask for a credit to charge me the correct cost. I went with a reputable company to avoid something like this. Hopefully a service person can help with this. Service order **. Completed today for Joseph **. El Paso, TX
I bought the Kenmore canister from searsparts.com. I have to buy the year started breaking the floor part. Then the hose power cord. I ordered it twice online. Both times they sent me the wrong part the attendant that answers the telephone knows no more about a Kenmore vacuum than the man on the moon I mean they can barely even speak. Good English.
I set up an agreement for Sears to come and take care of my washer. The guy that came out seemed to not want to be bothered. He ordered parts and when I tried to set up a follow-up for someone to come and install the part that I paid for, it took me a whole day to get through to anyone to confirm that the appointment was for today. I waited until 5 o'clock for someone to show up. No one showed up. I called again to try to reschedule the appointment still no answer. I was sent to several transfers only to be told to go to the link and set up the reschedule. There isn't a link to do so.
Since april 12th, (today is June 13th) I have been having trouble with my washer being replaced. The tech ordered 4 parts and 3 of them came. One part is out of stock and they have told me that it cannot be attained so I have been approved for replacement. I have been waiting for the email they told me to look out for and have been getting the runaround. Every time I call and they give me some sort of hope, I call back and they tell me that the call I had previously was all false. I was told that I was approved by the GM for the replacement and am to wait 3 days. I called back the 3 days and was told that that was false. I was then told to wait 10 days for the replacement email, I called today and was told that they are still waiting on the part. How is this when the part isn't available. It's been 2 months at this point. I have been offered rental reimbursement, which I cannot do due to no room for another washer. No one has been able to help me and there is no supervisor for me to speak with.
The last call I made today, I asked the rep if she saw all my previous calls and she said she did and she apologized. I don't need an apology, I need my washer. Every call I make they claim they are going to "escalate" my issue.. This has been done at least 10 times in the last 2 months with no progress. The rep today said that the part is still showing pending but I was told many many times that it is not available!! The machine is 14 years old. Sears parts protection is a scam, plain and simple. Why am I paying this money every 3 years and have to get the runaround when it's time for it to be fixed. No one is ever available to help and I was told they don't have supervisors. How is there no checks and balances? I have stressed to them that I take care of 2 disabled women and not having a washer for 2 months is unacceptable. Just don't do it. GO elsewhere.
I recently bought (and had delivered) a washer and dryer from a Sears near me. I have only had these appliances for 2 weeks, and the dryer began to need for a cycle to be run 2 or 3 times to dry my clothes. The first few days it ran great and after about a week this problem developed. I called the customer service number to schedule an appointment to have a tech come out. I spoke with customer service rep "Pamela" who was very pushy and aggressive. She told me that "she solves" customer complaints over the phone without having a tech come out. She told me that I needed to vacuum out the dryer hose or hire someone to do it!! I had to be insistent and assertive with her to schedule a tech to come out. I HAVE JUST BOUGHT THESE!!! What poor customer service and unprofessional way to treat a customer that just purchased something from you. I WILL NEVER BUY ANYTHING FROM SEARS AGAIN.
I have a washer service contract. A confirmed repair appointment was made. No one showed or called. Repeated calls to Sears. No resolution. I called outside sears repair contractor who does not answer his phone or answer emails. Spent hours wasted. Sears complaint/resolution dept promises but never calls back. Cannot reschedule by phone since outdated repair appointment still on their screen. I will never use them again. Rating zero. What a run around. Not the old sears.
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